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Best Western Hotel Darmstadt, Darmstadt

4.0/5  - basé sur 215 notations.
Grafenstrasse 31, 64283, Darmstadt, Germany - See map

The Best Western Hotel Darmstadt is a modern, first class hotel, located in the city center in a quiet location. The shopping center, congress center and theaters are within walking distance. The hotel has 77 rooms, each equipped with telephone, 32-inch FULL HD flat screen television, mini-bar, water kettle and air condition. Our meeting rooms are air conditioned and can accommodate up to 48 guests. Enjoy your stay.

Best Western

Hotel Darmstadt

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 215 guest reviews
NOTE ISSUED
Excellent
71
Very Good
107
Average
30
Poor
5
Terrible
2
REFER TO NOTICE
Business Business
118
Couples Couples
38
Family Family
17
Friends getaway Friends getaway
9
Solo travel Solo travel
34
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very good hotel for exhibitions in Frankfurt efficent and cost effective"

5
16/06/2018

The hotel is located in central Darmstadt easily reached from Frankfurt Airport by bus and connected to the Messe by S3 Bahn. The hote is very clean friendly same staff for years. Rooms are cozy large and breakfasr starts 6:30 and very rich. Yey very cost effective

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Dear Mr. Baldwin, thank you very much for your excellent Review. We are looking Forward to welcoming you back to a fair in Frankfurt, soon. The Team of the Best Western Hotel Darmstadt

"Excellent Hotel"

5
21/05/2018

I recently stayed here for four nights for business travel. The staff was very friendly, spoke English and were more than helpful. The rooms were modern and clean, though not much of view since the hotel is located in the middle of other buildings. Its location more than makes up for the lack of view, since you are within short walking distance to shopping, food, bars and beer. So the location is excellent. Internet was fast and breakfast was good. This is a great hidden gem of a hotel and very quiet and relaxed.

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Dear Steven P., thank you very much for this excellent review. It describes our hotel as we want to see it, too. A little gem in the city center with excellent service and motivated hosts. We are looking forward to welcoming you back soon. The team of the Best Western Hotel Darmstadt.

"Nice Stay"

4
14/05/2018

The hotel is in the heart of the old town very close to Luisenplatz, just a few minutes by walk. There are lots of places to shop and eat around. The rooms are comfortable and the breakfast is very good. The front desk also provided a iron and ironing board and request and they were able to hold my bags when we checked out in the morning on the last day. It is easy to get a taxi and the front desk will call one for you immediately.

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Dear Hotelguest, thank you very much for this nice review. The Best Western Hotel Darmstadt Team is looking Forward to welcoming you back soon!

"Little hidden but very well located in Darmstadt"

4
24/04/2018

Although it´s quite weird to get to the hotel entrance it is very well located. 3 blocks from the bus station (u can get to the airport for 9 euro), in front of an italian pasta restaurant, almost next to a pretty nice meat/sausage restaurant and some blocks away from the centre of the city. Breakfast was pretty good and perfect room if you are just passing by.

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Dear Hotelguest, thank you very much for this nice review. Yes, our Hotel is a little hidden and a unique architecture. The Best Western Hotel Darmstadt Team is looking Forward to welcoming you back soon!

"Calm and quiet"

4
18/04/2018

Ideal place for a short stay in Darmstadt. Close to the pedestrian area of the "old town", you can take some hours of relax after a full working day. Parking is in the hotel (pay at the automatic machine). The receptionists are very professional and kind. Room is clean, with a fast wifi connection and good air-conditioning system. The view from the window was on the roof..but it was not my intention to stay there during the day. .Good breakfast. I enjoyed my stay.

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Dear Hotelguest, thank you very much for this nice review. The Best Western Hotel Darmstadt Team is looking Forward to welcoming you back soon!

"Visit"

5
14/03/2018

Excellent hotel. Staff are friendly and breakfast is awesome! Rooms are clean and quiet. Nice accommodations and coffee available all the time. Great for its value. Location is great and easy to get in and out. R

frankckoch, General Manager at Best Western Hotel Darmstadt, responded to this review
Thank you very much for this excellent Review, we are looking Forward to welcoming you back soon!

"Great place in the middle of the town"

5
02/10/2017

Can be a little difficult to find and doesn't look too impressive from the street level, but the rooms are nice and bright. Very nice staff that helps you 24/7 and speaks excellent English. Great breakfast table. Many restaurants just outside the hotel and 250 yards to the city center and Luizenplatz.

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its Location and service and is looking forward to welcoming you back soon.

"Good place to stay"

4
02/10/2017

I stayed in September 2017. The hotel is located 2 blocks from the town square and all of the public transportation. It's very clean and the staff are professional and helpful. The breakfast was awesome!! It had everything – fruit and yogurt bar, pastry bar, assorted cereals and oatmeal, eggs, sausages, cappuccino machine, etc. The room was a good size with plenty of storage area for clothes and luggage. The bathroom had a really narrow bathtub so when showering, I found myself always sliding. They should just remove the tub and install walk-in showers. Also, no facecloths or hair conditioner. They use that 3 in 1 soap, shampoo, conditioner stuff. Fortunately, I had my own. But no facecloth. One thing I was pleasantly surprised by – the way the hotel is laid out, there is a large Zen Garden in the courtyards that separate the two sides of the hotel. You can't enter the garden, but the walls of large windows still give you a sense of tranquility. Every time I walked by, I just breathed a little more deeply and easily. The one thing I didn't appreciate – my stay was arranged and prepaid through AAA. When I wanted to leave a day early (and I gave MORE than 24 hours' notice), they refused to refund the day's charge. Something about “commission.” I don't care about commissions. If I give over 24 hours' notice, I expect a refund. So I'll look to AAA about that.

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Thank you very much for your positive Feedback! The Best Western Hotel Darmstadt Team was happy to receive so much appreciation for our ZEN-Garden and its service and is looking forward to welcoming you back soon. By the way, a washcloth is always available at the front desk, it is also written in the guest Manual. It is very uncommon in Germany to use them, that is why we don't equip every room with washclothes, which also applies to the hair conditioner. Our washing products are called "Naturals" and are seperate for handwash (basin) and Hairwash (Shower), not 3-in-one. They are top-products and contain natural ingrediences with an elegant smell of citrus. In regards to your early departure I can only advise you to contact the Travel Agent (AAA), as our stay was prepaid in full.

"Great hotel"

5
24/09/2017

Great hotel, quiet and comfy. Beds are comfortable and rooms are quiet. Central location, walking distance to main transport hub and restaurants. And the little welcome gift on the beds are a nice touch. The breakfast is VERY good, great meatballs and fresh pretzels!

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its service and is looking forward to welcoming you back soon.

"Super good service, medium level rooms"

3
01/09/2017

Staff was very friendly and you got feeling you are very much welcome. Room was average level, my Room was in first floor and there was odd smell but and okay for one night sleep. Breakfast quite normal and was included in Room price. It was very hot day but air condition worked well. Free Wi-Fi

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Thank you very much for your Feedback! The Best Western Hotel Darmstadt Team was happy to receive appreciation for its service and is looking forward to welcoming you back soon. Sorry about the "odd smell" we air the rooms very thoroughly, it could have been in combination with the hot day.

"Great location ,good size rooms and comfy beds"

4
15/06/2017

I was a little surprised when we pulled up to the door but once inside the staff are friendly ,rooms are good size ,clean and the location is central Darmstadt. Close to coffee shops ,restaurants,shopping and pubs. The breakfast in the morning is both hot and cold food with lots of choices.

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its service and is looking forward to welcoming you back soon.

"Friendly service, nice rooms"

4
16/04/2017

We did stay just one night to this nice hotel in the heart of Darmstadt. It is very close to the pedestrian zone and attached to the car park "Grafenstrasse". The room was very clean as well as quiet so we spent a comfortable night. One minor minus point: If you use the car park, then you have to take a small stair from the top level of the car park elevator to the hotel lobby. Not very convenient if you have large or heavy luggage to carry.

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its service and is looking forward to welcoming you back soon. In regards to the parking we recommend that you park briefly in front of the hotel. From the main entrance you have an Elevator up to the front desk and to the room Floors and staff that can always help you.

"A nice stay! Perfect location,"

4
31/03/2017

A positive experience, clean and silent rooms, comfortable beds! The only thing i missed was that there was no proper bar in the hotel, but that was a minor thing only. Breakfast was excellent - fresh and some locally produced stuff.

frankckoch, Manager at Best Western Hotel Darmstadt, responded to this review
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its service and is looking forward to welcoming you back soon. In regards to our Hotelbar in the lobby, we want to add, that it is open and available 24 hours and manned by the reception staff.

"Well located, comfortable and friendly"

4
29/03/2017

Location is perfect 2 minutes walk form Luisenplatz - a hub for all trams and buses . The hotel staff is very welcoming and happy to accommodate your needs. Breakfast is cozy and well served, nice atmosphere with view to an interior garden. We had a nice stay again (last year we also chose this hotel)

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Thank you very much for your very positive Feedback! The Best Western Hotel Darmstadt Team was very happy to receive so much appreciation for its service and is looking forward to welcoming you back soon.

"No Real Negatives"

4
25/11/2016

The Front Desk Staff is very professional and pleasant. The rooms are clean and some of them are spacious. The location is great. The Windows Open, both wide and slanted, which is perfect. In walking distance to shops, restaurants and bakeries. My favorite bit of the room: clean hot water kettle. Not the rusty, moldy plastic ones you get elsewhere, a good quality, clean, steel one. Yes the bathroom is small and the entrance is odd with its weird stairs pyramid to the adjacent parking structure and parking is 12 euros/ night, but my only issue with the hotel is the price. There are deals to be had, but it can get strangely expensive on some nights and compared to even higher star hotels around Frankfurt, it's a bit off-putting. I would definitely stay here again, should the price be nice.

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Thank you very much for your very positive Feedback! The BEST WESTERN PLUS Hotel Darmstadt Team was very happy to receive so much appreciation for its service and is looking forward to welcoming you back soon. We are also very happy to see, that you noticed such details as the steel waterkettle by WMF, those and the perfect location are the little things that make our hotel special and somtimes -due to the high demand- a bit "pricier" than the others.

"Excellent service"

4
29/10/2016

I stay in BW during this week and the attention of the reception staff is superb. The hotel location less than 100 meters from Louisen Platz the personal, the room is not to big but enough and very clean, even when the breakfast is not so big it has enough food to have a nice breakfast. Very happy to have selected this hotel.

frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Thank you very much for your very positive Feedback! The BEST WESTERN PLUS Hotel Darmstadt Team was very happy to receive so much appreciation and is looking forward to welcoming you back soon and so Close to the "Luisenplatz".

"Amazing Hospitality"

4
17/08/2016

The hotel is 20-25 mins drive from Frankfurt airport. I was on a business trip with my colleagues. We reached there late in the evening. The check in process was very smooth and we had asked for certain suggestions for dinner. The places suggested by them were really good.. Also, we requested for a small room for our discussions and it was made available immediately. I would recommend this hotel because of their hospitality, polite staff and friendly rooms..

frankckoch, General Manager at Best Western Hotel Darmstadt, responded to this review
Thank you very much for your positive Feedback! The BEST WESTERN PLUS Hotel Darmstadt Team was very happy to receive so much appreciation and is looking forward to welcoming you back soon.

"Hotel 1"

5
08/08/2016

Awesome room, extremely comfortable, was concerned since it was close to the front desk, but it was very quiet. Great staff, Great food, Great location....a bit funky that you had to go upstairs in order to get to the front desk, but loved the place, I'll be back if ever in the area again.

frankckoch, Geschäftsführer at BEST WESTERN PLUS Hotel Darmstadt, responded to this review
Thank you very much for your positive Feedback! The BEST WESTERN PLUS Hotel Darmstadt Team was very happy to receive so much appreciation and is looking forward to welcoming you back soon. Kind regards, Frank Koch, General Manager

"Good place to stay"

4
08/06/2016

We stayed here about 3 weeks and found the hotel to be quite comfortable. The staff spoke English and we're very helpful. Room was a good size and had a mini fridge. Breakfast was big with lots of choices, cereals, eggs, bacon, sausage, meats and cheeses. Im very happy we stayed here.

frankckoch, Geschäftsführer at BEST WESTERN PLUS Hotel Darmstadt, responded to this review
Thank you very much for your positive Feedback! The BEST WESTERN PLUS Hotel Darmstadt Team was very happy to receive so much appreciation and is looking forward to welcoming you back soon.

"Excellent hotel, great stay"

5
03/06/2016

I wasn't sure at first based on the location of the hotel, it was behind another building. Once I was in the building it was great. The rooms are a good size, friendly staff and the hot fresh breakfast was really good. It was very close to the center of town, about two blocks away, close to many shops and restaurant. Would definitely stay there again.

frankckoch, Geschäftsführer at BEST WESTERN PLUS Hotel Darmstadt, responded to this review
Thank you very much for your positive Feedback! The BEST WESTERN PLUS Hotel Darmstadt Team was very happy to receive so much appreciation and is looking forward to welcoming you back soon.

"Good hotel"

5
18/05/2016

This is one of my favorite hotels in Darmstadt. The staff are friendly and the check in and out procedure super smooth and quick. It's located right near the town center so very easy to travel from here. The rooms are comfy and in a quiet area. The wifi works well. The breakfast is always good.

frankckoch, Geschäftsführer at BEST WESTERN PLUS Hotel Darmstadt, responded to this review
Thank you very much for your positive Feedback! The BEST WESTERN PLUS Hotel Darmstadt Team was very happy to receive so much appreciation and is looking forward to welcoming you back soon.

"Quiet, friendly and very comfortable"

4
26/04/2016

The hotel staff is very welcoming and friendly. Cleanliness is perfect. Breakfast service is one of the best I have had in many years, variety in a simple and organized disposal, again staff incredibly nice! The location is also very convenient close to Luizenplatz, bus to airport and central amenities. Very nice hotel, and excellent management.

frankckoch, Geschäftsführer at BEST WESTERN PLUS Hotel Darmstadt, responded to this review
Thank you very much for your positive Feedback! The BEST WESTERN PLUS Hotel Darmstadt Team was very happy to receive so much appreciation and is looking forward to welcoming you back soon.

"For what it is - A good hotel choice. Excellent Location"

4
17/02/2016

It is a Best Western - not a Marriott Marquis in Times Square. The rooms are larger than most in Darmstadt. It is clean and comfortable. The breakfast is goo and inexpensive. Best part of the hotel is the location. Right in the center of the city - you can walk to shops, restaurants and bars. Close to train to commute to the office or other part of the city. I travel to Darmstadt frequently for work and it is my new favorite.

"Best Hotel to visit Darmstadt"

5
30/01/2016

Very well placed, close to the center of the city (allow to go out at evening and try restaurants and bars, but also go to TRAMWAY). Cheap and great specially minibars in the room and breakfast. The internet connection was very good (>1Mo/s for me). You can take a coffee free of charge whenever you want at reception... I highly recommend it. The staff always smiles and is very nice.

"Functional."

2
11/12/2015

The room was very clean, but very small. The bed was tiny. It reminded me of being in a cabin on a cruise liner. The staff were very nice, friendly and helpful. Overall, the atmosphere of the hotel was pleasant. It was also quiet.

"Very happy with our stay"

5
04/12/2015

Comfortable room, plenty of space and very clean. Clearly housekeeping standards are very high. Breakfast was included in the tariff, and there was an excellent choice, all fresh and very well presented. Nice reception, public lounge areas with newspapers, chess board, computer and television - also complimentary drinks machine with great hot chocolate, so didn't use the kettle in our room. Being close to shops, cafés, Christmas market and places of interest the location is ideal, just a few minutes walk from Luisenplatz which was important for us to get the tram to visit family. St Ludwig's Church was for us within easy walking distance and The Mathildenhöhe, Wedding Tower and Russian Church a longer uphill walk. Car park right next door but we didn't use it. There was some noise from early morning deliveries to a nearby business. It may bother some people but it wasn't an issue for us and can be expected in a city. All staff we met were friendly. Would definitely recommend this hotel.

"Great Location"

5
28/11/2015

This hotel is in the center of the City and within 5 minutes walking from everything. The staff are very friendly and helpful. The parking is in the public parking garage next to the hotel and is 12 Euro per day.

"Excellent!"

5
16/11/2015

Very satisfied with this hotel. Great location to everything in downtown Darmstadt. Staff was extremely helpful, kind and patient. Had a problem with my reservation that could have resulted in me not having a place to stay. The problem was my fault but the staff never made me feel bad and even though they were fully booked, found a way to allow me to stay for which I am very grateful for. The breakfast was very good with lots of choices and excellent coffee. Room was large for a European room. Very clean and comfortable. I will definitely stay here again when I return to Darmstadt.

"Perfect departure for Frankfurt Airport"

5
14/11/2015

My wife and I have stayed at this hotel every year for many years on the last day of our annual visits to Germany. The hotel is clean, efficient, quiet, and serves the best breakfast. Rooms are low priced on the weekends. It is right in the center of the city and close to restaurants and shopping. For those departing from Frankfurt Airport, you can take the Autobahn that goes by the west side of the airport (the A67 I believe) thereby avoiding the usual traffic mess at the Frankfurter Kreuz for a smooth no hassle ride to the airport. On your way out of Darmstadt you even have a convenient gas station for topping of your tank.

"Perfect in Darmstadt"

5
05/11/2015

Perfect location in city centre but there is a parking house in the same building so don't worry about parking. It is easy. Staff really friendly and helpful. Rooms big and high standard. You have free coffee at the resection 24/7. Breakfast good and a lot to choose from. If I return to Darmstadt I for sure will stay here again.

"Wow! Perfectly Lovely!"

5
02/11/2015

Greeting by the staff was wonderful. Basically hand carried me thru the drill of "here's everything". In the center of Darmstadt and within the pedestrian walkway of all sorts of shopping, dining, pubs, etc. As a smoker, this property gets extremely high praise for providing a unique garden facility for smokers. Never seen anything like it and I really appreciate their effort. I'm exactly 6 steps from registration.....but there's no coffee/tea service in my room.....that's because there's 24 hour coffee/tea service right there in the registration area....awesome!!

"Great business hotel"

4
19/10/2015

Spent two nights. Hotel staff very friendly and efficient. Provided business breakaway room for discussions. Rooms spacious and very neat. Breakfast excellent. Best coffee and available 24 hrs at front desk.

"Friendly staff in Best western Hotel in Darmstadt"

5
29/09/2015

I was there on 24 Sep for one night. It was my 4th visits to this hotel. Staff recognise me and are friendly . The hotel is clean with the coffee machine at the lobby . Breakfast was good . Staff service also excellent. Good location for shopping . There is discounted supermarket just outside the hotel.

"Thank you Julia"

5
26/09/2015

This is an excellent example of what an hotel is all about. When you have not booked anything and it is the Frankfurt motor show and you manage to find a room thanks to the brilliant staff of Darmstadt's Best Western, especially Julia. The hotel is extremely confortable with all the services needed, the breakfast is very good, way better than most hotels and it is very easy to park in the street.

"Good location and a safe hotel"

3
03/09/2015

large rooms with air con and peace and quiet pleasant and helpful staff and typical German efficiency - breakfast was also better than expected for the buffet - foreign bacon simply doesn't cut it though would stay again for a reasonably cheap stay in a good central location

"Decent business hotel, but no food after breakfast...."

4
08/07/2015

This really is a decent hotel, but I cannot work out why it doesn't have a restaurant. The breakfast is good with fair variety and good quality but the restaurant id closed for the rest of the day. As the area doesn't have a wealth of decent restaurants, a few cafes in the Marktplatz, then a decent food option at dinner would seem sensible.

"Jugendstil in Darmstadt"

5
30/06/2015

Frank the manager was brilliant looking after my group of 25. Helped with luggage as access to the lobby is by lift. Don't let the position put you off as technically the hotel is over a car park. On the plus side great parking if you are travelling by car. Breakfast was excellent. Coffee in the lobby free! Hotel is well positioned for sightseeing, right in the center of the city. But quiet. Also near lots of restaurants. Darmstadt a must if you are interested in Art Nouveau/Jugenstil.