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Best Western Hotel Dallas Inn & Suites, Dallas

4.0/5  - basé sur 251 notations.
250 Orchard Drive, 97338-1148, Dallas, United States - See map

This cozy Dallas, Oregon hotel is near many wonderful attractions such as several local Oregon vineyards and Western Oregon University. The oversized rooms of this Best Western offer high-speed Internet access, cable satellite television with HBO®, a single serve coffee maker, a desk, complimentary in-room toiletries and more. While staying at this Dallas, Oregon hotel, guests can also enjoy a guest laundry, valet and an exercise facility. Guests of this Oregon hotel can get the perfect start to each day with a complimentary hot breakfast. No matter what you or your fellow travelers have a taste for, there are many diverse restaurants within less than a mile of this Dallas, Oregon hotel, including Hong Kong Restaurant, Figaro's Pizza®, Rio's Tavern and North Dallas Bar and Grill. Many guests enjoy seeing if luck is on their side at the nearby Spirit Mountain Casino or partaking in some retail therapy at the Salem Center. Visitors can also enjoy the beautiful scenery at the Oregon Gardens and Lincoln City beaches. Located near the western side of Salem, Oregon, the Best Western Dallas Inn & Suites is only a short drive away from many local Oregon wineries, where the guests of this Dallas, OR hotel can also relax and unwind while taking in the gorgeous scenery. Many guests of this Dallas, Oregon hotel stay to partake in the area's wide range of events, such as golf tournaments, Western Oregon University sporting events or the latest local happenings at the Polk County Fairgrounds. Those visiting students and faculty at the Western Oregon University, as well as the Valley Community Hospital and Forest River RV, only have a short commute from this Oregon Best Western. For a wonderful stay with exceptional service at a delightful hotel in Dallas, Oregon, reserve a stay online at the Best Western Dallas Inn & Suites!

Best Western

Hotel Dallas Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Silver
 
based on 251 guest reviews
NOTE ISSUED
Excellent
104
Very Good
78
Average
30
Poor
23
Terrible
16
REFER TO NOTICE
Business Business
46
Couples Couples
53
Family Family
123
Friends getaway Friends getaway
12
Solo travel Solo travel
11
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Accommodating & Friendly Staff made our stay most enjoyable!"

4
09/07/2018

My husband and I stayed at the Dallas Best Western for 5 days while visiting family. The hotel is standard fare with the basic rooms and rates, small fridges & microwaves, hairdryers, and ironing boards, amongst other amenities. We found the rooms clean and well-kept during our stay. However, what makes this an above average hotel is the accommodating and friendly staff. They are beyond helpful as I discovered when we needed to stay an extra night outside our reservation, and they obligingly found a vacant room just 2 doors down from our current room, which made it easy to move our stuff such a short distance. They were apologetic about not being able to keep us in that room (it was 2 queens & was needed for another guest's reservation) and asked if a king would be alright. We were just thankful they had a room on a weekend, and one so close by. They also serve a decent breakfast daily, maintained by a very kind young lady who kept the breakfast room clean,supplied, and would even bring food, silverware, etc. to us when she heard us say we needed something. Dallas is such a friendly town with a ‘Mayberry' feel, and this hotel's staff was just as friendly as the town. We will definitely stay here again when visiting in the future.

"Clean and Friendly"

4
21/06/2018

Hello, we stayed at this hotel from 06-11 to 06-14 and it was nice and clean. The staff was friendly and professional. We were greeted by Natasha, she had a warm smile and helped us with check in. Even though this hotel did not have an elevator, the stairs were laid out so that they were an easy climb. Natasha even offered to help us carry our luggage upstairs. The room was clean and even the remote had been sanitized and placed into a bag.

"Clean room and great staff!"

5
09/06/2018

I stayed here with family for one night and let me just say the room we stayed in was very clean! Good job housekeeping! The man at the front desk was helpful and very nice. Didn't catch his name but he was great! All in all a great hotel to stay in. Lovely staff. Quiet neighborhood. If you happen to be in Dallas for a night, stay here! They also have free breakfast in the morning which was great!

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello TatiBran, Thank you so much for taking the time to compliment our hotel. We are so happy to hear you enjoyed our continental breakfast and our hotel staff. We work really hard to accommodate our guest, and we are so pleased to hear we have exceeded your expectations. We look forward to having you on a return visit to our area. Best Regards,

"Stayed for Wedding"

3
30/05/2018

Room was spacious and comfortable. Asked for extra towels and was asked if we really needed them. Check you bill. They quote you one price and charge another. I noticed mine too late after I had left.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
We are so happy to hear your stay was comfortable. Our staff are on sight to 24/7, so we are able to help guest with the request as quickly as possible. We hope you had time during your stay to visit our continental breakfast with a build your own waffle station, yogurt station, and an oatmeal station, as well as our hot item selections. We are extremely sorry that your bill was not as expected. Please feel free to contact the front desk @ 503-623-6000 with your original confirmation and we would be more than happy to match the rate. We look forward to your return. We hope to see you again. Best Regards,

"Long weekend getaway"

3
17/04/2018

They have no elevator, which is okay, but it should so state on their website. Had I known that I would have requested the ground floor. The bathtub had no bathmat, non-slip surface, or even a safety bar to hang onto. When we asked for a bathmat we were told they

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Ken, We are extremely sorry that you were not made aware that we are not equipped with an elevator. Please fill free to reach out to us directly so you can share your concerns with us. We apologize on how your stay went. Our team work really hard to make sure our guest leave with a smile, and we are really bummed this wasn't done for you. We hope to see you again on a return visit. Best Regards, AR

"Great Service and Amazing Staff"

5
05/04/2018

The Best Western Dallas Inn & Suites is definitely the top choice of places to stay when I travel to Dallas. The staff and manager are truly outstanding and make me feel at home. The rooms are always extremely clean and have all the amenities I need.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello Nancy, Thank you so much for sharing your stay with us. We are so glad our staff make your stay a home away from home. Our team is dedicated to great customer service and making sure our guest leave with a smile on their face. We look forward to seeing you again in our area. Thank you. Best Regards, Andrea Reyes

"Best is best."

4
20/03/2018

They gave away my reservation, but then gave me the managers room. Wasn't the overall the most nice experience I've ever had with a hotel. Would do it again every time. It's in a great location with all you can ask nearby. Yet it's quiet at night and sleep came naturally.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for reviewing our property. We do apologize for your experience. Please note that any reservation that is not guaranteed upon arrival or the day of we can not hold that room if other guest come in to book it before your arrival. We are so happy to hear you loved our location and peaceful night sleep. We welcome you on a return visit to enjoy our continental breakfast with biscuits, gravy, sausage and so much more. We have no doubt your next stay is going to be as expected. Please call me directly and i will get your reservation booked and guaranteed. Thank you so much for your loyalty to our brand. We look forward to your return. Best Regards, Andrea Reyes General Manager

"Very Convenient"

4
31/01/2018

I had to book a room in Dallas last minute for a family memorial service. This hotel was perfectly adequate, had pleasant staff and rooms/amenities as expected. Very satisfactory. Brief trip, did not have an opportunity to use the fitness center.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Dear valued guest, Thank you so much for taking your time to review our property. We are so glad you chose our hotel but are truly sorry of the circumstances. We wish your family the best and will keep you in our thoughts. Our staff really appreciates the compliments on their behalf. We appreciate your business and would love to see you in our area again. Best Regards, Andrea Reyes General Manager

"Not Terrible but its The Best in Dallas"

4
08/01/2018

This place is decent for a place to sleep. When you travel for work like I do you tend to see the little things. This place could use a remodel. Most of the other BW hotels have already done that. Rooms are clean! Food is typical BW fare.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Dear valued guest, Thank you so much for sharing your experience with us. We enjoy our guest feedback to help us deliver exceptional service to all our guests. We look forward to your next visit here at Dallas Inn & Suites. Best Regards, AR General Manager

"Caring staff and excellent service"

5
14/12/2017

We stayed in Dallas for one night and found this hotel to be a gem. We enjoyed the clean room and facility in general. And, the breakfast was excellent. But the most remarkable part of our stay was the found in the extremely helpful and caring staff. They were very helpful both at check in and check out. On the whole, I would absolutely stay at this hotel if I were in the area again.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello Stephen, Thank you so much for sharing your stay with us. We are so happy you enjoyed your stay. Our staff work really hard to go above and beyond for our guest and make your stay memorable. We hope to see you on your next visit here in Dallas OR. Best Regards, AR General Manager

"Comfortable and Clean with a Great Breakfast"

5
13/12/2017

Wonderful place to stay with an attentive and friendly staff. Very Clean rooms and comfortable beds. The breakfast was amazing with a nice variety for everyone. Great experience! We will be back for sure next trip to see my niece at WOU!!

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Dear valued guest, Thank you so much for taking the time to review our property. We are so happy to hear you enjoyed the cleanliness of our hotel. Our staff take pride in our property. Our full continental breakfast is a great way for our staff to put a smile on our guest faces. We look forward to seeing you on your return visit to Dallas inn & Suites. Best Regards, AR General manager

"Courtesy and competence in the top 1%"

5
07/12/2017

I have stayed at most chain hotels and many others -- sometimes for several months of a year. This facility, its staffing and management operation are SUPERB. The attention to detail, prompt response to special needs requests showed flexibility, a positive customer-service attitude and was guided by management and personnel expertise that is among the best in the industry.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello Dale, Thank you so much for your reviews on both websites. We appreciate you and your family so much. We are so thankful for your loyalty to our brand. We look forward to your many more returns. AR General Manager

"Good value"

4
30/11/2017

This hotel was chosen based on previous reviews, and the reviews were spot on. All was as described. The hotel was very conveniently located for my business, close to the stores I needed, and within walking distance to a very good restaurant.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello Larry, Thank you so much for sharing your experience with our hotel. We are so pleased to hear you enjoyed your stay. We look forward to any return visits you have in our area. Best Regards, AR General Manager

"Best Western Dallas Inn & Suites - Dallas, OR"

4
28/11/2017

Very clean and nice decor. Beds were comfortable, and lots of bed pillows. Kelsey at the front desk - exceptional employee for this property. Very helpful and accommodating. Breakfast was okay - have had better. Eggs were runny and bacon was so thin - it crumbled when picking it up, other then that food was good.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello Russel, Thank you for taking the time to share your stay here in Dallas Inn & Suites. We appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Regards, AR General Manager

"Excellent service and vey clean."

5
27/11/2017

We will definitely return. Bed was very comfortable and room was very clean. Having shampoo conditioner and body wash in the dispenser was great. Our family enjoyed the free breakfast and we appreciate Kristy awesome hospitality. We will definitely come back.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Karen, Thank you so much for your great review. Our breakfast attendant is one of our newest members and we could not be more pleased to have her on our team. She makes our guest feel at home and we recognize her hard work. Thank you for taking your time to share you experience. We will see you on your next visit to Best Western Dallas Inn & Suites. Best Regards, Andrea Reyes General Manager

"Clean, Comfortable, Reasonably priced, & Friendly Staff"

5
20/11/2017

We use this hotel twice a year for our semi-annual conference. You can always count on friendly staff, easy check-in, clean & comfortable rooms. The continental breakfast was decent and the jacuzzi hot tub and fitness facility are nice.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello Valued guest, Thank you so much for sharing your experience here at Dallas Inn & Suites in Dallas, OR. Our staff work hard to assure our guest have a comfortable stay. A home away from home. We will see you back in 2018 for your semi-annual conference. Thank you for your loyalty to our brand. Best Regards, Andrea Reyes

"Wow such a great family place!"

5
14/11/2017

I? stayed here w my husband and two kids. It is our second visit, the hotel is clean and beautiful! We could tell that they have done extensive work on the facility as well as the staff. Everyone was so accommodating. We had a chance to meet the manager and we were very impressed with her professionalism. She seemed genuinely interested in making sure we had a great stay. The breakfast room is so well organized. All of our needs were met quickly. Great job improving! We will be back and tell our friends about it!!

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello Carla, Thank you for taking the time to share your experience here at Dallas Inn & Suites. We are so happy to hear you see all the changes that are in progress. Our staff strive everyday to insure our guest leave with a smile. We are so glad we exceeded your expectations. Thank you again for choosing Dallas Inn and Suites and look forward to your return visit to our property. Best Regards, AR

"Weekend Getaway! "

5
14/11/2017

So glad we choose the Best Western Inn and Suites in Dallas, Oregon! We were visiting friends in Salem and enjoyed our stay here. Staff was very friendly and professional, room was clean, beautiful breakfast room and quiet. We spoke with Andrea before booking and she recommend some awesome wineries nearby and places to have dinner. Very helpful. We will be returning again! Thanks for making our stay wonderful!

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello from the Dallas Inn Family, We are so pleased you enjoyed your weekend getaway with good company and great local wineries to visit. Our team enjoyed your visit and look forward to your future return. Best Regards, AR

"Overpriced and very rude staff"

1
10/11/2017

My husband, two grandchildren, myself, and daughter stayed here in July 2017. We are from out of state, and because it is close to our annual family reunion we choose to stay here when we go back home to Dallas, Oregon. The drive to get here is about 16 hours and we are very tired when we arrive. When we stayed here a few years ago they were very accommodating the staff was friendly and the complimentary breakfast was great! The prices were high for this area, however. But there isn't many motels available in Dallas. In July 2017 we stayed here once again, and found the staff to be very rude. The Middle Eastern man at the front desk was horrible. They did not want to give us towels when we asked. The girl that was cleaning the kitchen area while people ate was weird. She just walked like a zombie, did not speak to people , the food was horrible. The juice machine did not work, and the eggs were soggy. They watch you like a hawk afraid you may steal something I guess. It was a terrible experience nothing like two years ago when we stayed here. The price for the room was about as expensive as when we went to Disneyland. And the area doesn't have any entertainment at all. No restaurants to speak of if you want to go out for lunch or dinner. So there is no reason to charge what they do. The beds were hard, and the bathrooms very small. The man from the front desk and the woman who is in the dining areas sprays some sort of chemical over the coffee makers and it was disgusting. There is a tiny pool/spa inside and when we went to use it the kids were not welcome. We will not stay here again. And I advise people to stay in Salem at a place where you are welcome! Salem is about 19 miles away.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello Valsetz, We have under gone many changes since July 2017. We are under new management and have a great new team in place here at Dallas Inn & Suites. I would love for you to contact me directly here at the hotel regarding your review. We look forward to speaking with you. Best Regards, Andrea Reyes General Manager 503-623-6000

"BW Dallas, OR"

5
05/11/2017

The staff at the front desk went above and beyond for us. They were helpful and kind. The breakfast lady was cheerful and engaging. I would recommend this hotel as it is in a convenient location close to food and shopping as well as the major thoroughfares in the area.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello Valued Customer, Thank you so much for taking the time to share your feedback of your stay. Our team has went above and beyond for our guests and hearing the wonderful reviews directly from our guests is amazing. We are truly lucky to have such a great team and place and even more lucky to have wonderful guest to share them with. We hope to see you again on any future visits to the area. Best Regards, AR General Manager

"Business overnight"

4
04/11/2017

Was in town overnight due to business and had to quickly find a place to stay over. Stayed at the Best Western. The room was very comfortable and clean, although I felt a bit overpriced at $120 for November. My room was quiet, but several guests came in late in the evening talking very loudly. Continental breakfast was very small and coffee was empty in both carafes. Overall the stay was pleasant, the only true negatives for me were-the morning breakfast experience and the fact that Finding someone behind the desk is very hit and miss. When I went to check out, no one came to the Coulter's. I waited about 5 minutes then simply tossed my room card over the counter.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Mi3aand, Thank you so much for taking the time to review us. I am so sorry you experienced these issues during your stay. I would like to get a little more information regarding this. Can you please call me directly at Dallas inn & Suites. Again thank you for sharing your experience and looking into these issues are my top priority. Andrea Reyes General Manager 503-623-6000

"Great Stay"

5
31/10/2017

Will stay again. They have made great improvements to the motel inside and out. The decorating was very attractive. The staff was also very helpful and professional. The hospitality for the breakfast was excellent.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Martin, Thank you for sharing your stay with us. We appreciate our guests reviews. We are so happy you enjoyed the new improvements to our hotel. Our goal is to make our guests stay a home away from home. We are glad we exceeded your expectations. We hope to see you again. Best Regards, AR

"Pleasant Stay"

5
23/10/2017

We stayed at the Best Western on our recent holiday. The desk clerk was super helpful and polite. Our room was comfortable and quiet on the parking lot side. In the breakfast room next morning we overheard a large group complain they had to listen to a car alarm all night in a nearby neighborhood on the other side of the hotel. The breakfast was decent, lots on offer, bacon, scrambled eggs, waffles, fruit, coffee, juice etc. This is a very neat and clean hotel. Two floors but no elevator. The desk clerk offered to carry up our heavy suitcases. Excellent service!! Would recommend the Best Western in Dallas, Oregon to travellers visiting this gorgeous area!

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello YodaBentley, Thank you so much for taking the time to review us. We appreciate you sharing the amenities of our hotel with other guest. We are so happy our team made your stay memorable and look forward to booking future reservations with you. Best Regards, AR

"Best Hotel in Dallas, Oregon"

5
12/10/2017

Good Value & Friendly Staff. Clean, Large Rooms with all the amenities. Check-in staff was extremely helpful with our Heavy(!) Luggage. Breakfast Staff was also very helpful. Best Hotel in Dallas, Oregon

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Tom, Thank you so much with sharing with others how much you enjoyed your experience with us. We appreciate your feedback and look forward to future bookings with you. Best Regards, Andrea Reyes

"No place better in the WOU area"

5
09/10/2017

We often visit our daughter staying at WOU and I always try to book the BW in Dallas, OR as soon as possible. The hotel is a short drive to the campus and is clean, comfortable and has the most delightful staff. I also appreciate the breakfast which is included, so I can feed my twin boys well before going off to our activities. It is also close to a WalMart and a Safeway in case you have forgotten or need something.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Glynis, We are so glad you enjoyed our staff and the amenities we provide. We know twins can be a handful so we are glad to hear our breakfast is convenient for you and lightened your load. Our staff is here 24 hours a day so please don't ever hesitate to utilize our staff. We hope to see your family return to Best Western Dallas Inn & Suites. We appreciate you taking your time to review our property.

"nice stay"

4
28/09/2017

Going to visit grandson at a nearby college, comfortable room close to WOU. helpful services The local town has several nice amenities, good for a local student to know. College town not as big as town where Best Western is located.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello, Thank you so much for sharing how your stay went. We are glad you chose Dallas Inn & Suites to visit your grandson. We hope to see you again on your next visit to see family. Best Regards, Andrea Reyes General Manager

"Needed rest"

5
27/09/2017

We were tired and as usual, BW was there for us. Excellent property! Excellent service! The location was / is very convenient to the work we were doing and all of the staff were informative and helpful for our purposes.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello Jonathan, We are so pleased to hear you always choose the Dallas Inn & Suites and are happy with your stay. We strive for Excellency and glad our guests see that in our staff. We hope to see you again. We appreciate your loyalty to our brand. Best Regards, Andrea Reyes

"Best in town."

5
23/09/2017

Clean, great staff and plentiful breakfast. Great location to services and downtown. Wi-fi had easy log on and security. I have stayed at this location for my last three visits to Dallas Oregon. I will stay next time also.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Christopher, Thank you for rating us the best in town. We are so pleased to hear you will make a return visit. We look forward to seeing you again. Thank you for your Loyalty to our brand. Best Regards, Andrea Reyes

"Sisters weekend"

3
12/09/2017

We had driven 6 hours and we pretty tired. We were on the second floor. NO elevator??? We had to walk up several stairs and my sisters were having trouble walking. Not good!we found ourselves going in and out several times. So it was quite unpleasant for them.. Next time we'll ask.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Dear valued Guest, Thank you for reviewing us. We do apologize for not having an elevator but we are always willing to make our best effort to get you on the first floor during your next visit. Please call us directly to book your next stay with a special request to be on the first floor. It was a pleasure having you and your sisters at the Best Western Dallas Inn & Suites. Best Regards, Andrea Reyes General Manager

"Need more staff"

3
11/09/2017

This hotel was very short-staffed. Upon check in, there was one young man with a long line of people and no help. Upon check out, the woman responsible for breakfast service was also checking out guests. She was overwhelmed. In addition, there is no elevator to the second floor. When carrying luggage, you better make sure you can make it up the stairs.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello, We are truly sorry you had a wait to check in. We do try our best to check in all guest in a timely manner. Regarding our team we do apologize for being short staffed. Our team is amazing in helping out in all areas within the hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5036236000. AR General Manager

"IClean and Friendly"

4
11/09/2017

This is our second stay at this hotel. It is the best accommodations within a reasonable distance of my family who live there. Both times we have had a good experience. The room is clean, properly stocked and outfitted. The staff is very friendly and helpful. This is not a five star resort by any means. If you are looking for exceptional quality in finish and freebies you will be disappointed. But, I don't believe you will find that place in this area. However, if you are looking for a nice, friendly, quiet, well-maintained and operated hotel, you will be quite satisfied.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Randall, Thank you so much for highly recommending our hotel. Our team looks forward to your return visit. We appreciate your loyalty to our brand. Best Regards, Andrea Reyes General Manager

"Another great stay at BW Dallas, OR"

5
09/09/2017

A great place to spend the night. Staff is friendly and helpful and the rooms are clean and spacious. This has become our "home away from home" when visiting the Dallas area. A special thank you to Rafael for his kind assistance on several occasions. The only down-side is the lack of an elevator and a small breakfast area, but these are relatively minor inconveniences for most people. Thank you, Dallas BW, for making our recent stay so enjoyable!

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Jon, Thank you so much for taking the time to review us. We are so glad we made this a home away from home experience for you. Our staff appreciates your compliments and we look forward to a return visit. Best Regards, Andrea Reyes General Manager

"PET OWNERS BEWARE--CALL THE PROPERTY BEFORE BOOKING"

3
08/09/2017

Tripadvisor states on their site that this property allows pets. So I made a reservation for a three night stay under this premise. Only last evening I was reviewing the confirmation I received, which stated that pets are NOT allowed. After two phone calls to the property, they would not budge. They stated they allow service animals only. I had to quickly find another proper that allows pets. Tripadvisor, you and each property you promote need to verify the information you have on your site.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Julie, We are very sorry for the miscommunication on the TripAdvisor website. We are so glad that on the confirmation you received from TripAdvisor they noted that no pets were allowed so there was no error at check in. We will definitely be looking into this. Thank you for bringing it to our attention. Best Regards, Andrea Reyes General Manager

"Unpleasent stay"

2
05/09/2017

The room that was paid for was listed as a King Suite, it turned out to be someone's residence. It had no amenities that should have been in the room. A/C working, door knobs falling off, towel racks falls off wall. Closet had not way to open unless you opened at the bottom. Closet was a storage area for chairs and 2 roll away beds. Furniture was blocking walkways in living room and bedroom. No lamps only overhead lighting in living room and bedroom. This is the worst Best Western I have stayed this entire trip.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Sharon, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5036236000.

"concert"

5
04/09/2017

The exterior was very clean, observed on 2 mornings staff walking the grounds and picking up litter. All security features were in place and working,night lighting was very good (exterior). Rooms were clean and quite quiet as I usually do not stay on lower floors, accepted room assignment on first floor out of curiosity. Breakfast was adequate and kept fresh and as full as possible. The room is well appointed as for seating but kinda small, visiting soccer team was there so a little tight. All staff were in professional appearing attire, looked very good.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello, Thank you so much for reviewing our property. We appreciate you sharing your experience with others. Our staff works hard to keep our property maintained and our guest happy. We look forward to booking a future reservation for you. Best Regards, Andrea Reyes General Manager

"A great place to stay!"

5
31/08/2017

A great stay! The hotel itself is very well located, and the grounds are near and clean. Every staff member was friendly and helpful - But the breakfast staff member was the absolute best! She had everything running very well and she was extremely helpful.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Susana, We are pleased to see you titled us a "Great Place to stay" Our team is devoted to making our guests experience great. We are pleased to be working with each and everyone of our staff members and are pleased our guest feel the same way. We look forward to a return visit. Until next time. Best Regards, Andrea Reyes General Manager

"great place"

5
29/08/2017

Clean spacious room and great courteous staff ,price was very reasonable ,includes breakfast,!! We would stay there again.We are rewards members and our room was up graded with out asking, Thank You!!

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Dear Valued guest, Thank you so much for taking the time to review us. Our staff appreciates the compliments. We look forward to your return to Dallas OR,. We appreciate your loyalty to our brand. Best Regards, Andrea Reyes General Manager

"Lovely Best Western"

5
24/08/2017

This review is based on one night stay. Pros: Breakfast was good Bed sheets were crisp and clean Bed was comfortable Front desk was welcoming and accommodating. Priced lower compared to other best westerns Cons: Bathroom was overlooked because the soap and shampoos weren't refilled and there was a used towel hanging on the shower head. That really wasn't a big deal because the rest of the room was clean and customer service was nice. No elevators Would stay again.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hello Theresa, We want to thank you for taking the time to review our property. We appreciate all your compliments and are so happy to hear your stay went great. We will go over with our housekeeping staff to make sure all duties are filled during there work shift. We do apologize for this error. We look forward to seeing you again on your return visit to Dallas OR. Your satisfaction is important to us and we will be implementing improvements to better serve you and our future guests. Best Regards, Andrea Reyes General Manager 503-623-6000

"Great stay"

4
23/08/2017

We were in Dallas to visit family. Although a little higher priced than other Best Westerns, it was worth the price to have a great location close to family. The rooms were very clean. The decor was a bit dated. But the beds were very comfortable and the AC worked great. The staff were extremely personable and helpful.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Mimi, Thank you for taking the time to review us. We appreciate the compliments towards our hotel and staff. We hope to see you again on your next family visit. Best Regards, Andrea Reyes General Manager

"Dangerous for infants, would be one star but the breakfast person was so personable. Staff great, management not."

3
16/08/2017

The crib provided did not have the proper equipment. They provided a sheet that was designed for a queen bed. This is dangerous. DO NOT USE. Luckily the bride's mother came to the rescue with a properly equipped crib. The hotel management did not apologize. The front desk did let me know the management was informed. However management never apologized. Hotel was out of toiletries and seemed to have been for a while. I was here for a wedding and they spread us all over the hotel. If a pool has jets it should be much warmer. This seems to be the way they like it, but it is odd. There have been other complaints but management does not seem concerned. However the breakfast person, was delightful and let us relax and enjoy time together. I believe her name was Allison? The front desk and housekeeping staff were also very warm and friendly. The management made booking a wedding party nightmare as well. I tried to organize a group, but management made it exceptionally difficult.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Valued Guest, We are extremely sorry you had a bad experience on your visit. We are in the process of making some big changes here at Best Western Dallas Inn & Suites. We have new management on board so we will look into the issues with the crib and make sure all the equipment is provided for our guest. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We look forward to you giving us another chance to provide you with a superior experience. AR General Manager

"Just Average"

3
08/08/2017

Just average, but what do you expect from a very small town? In fact it was clean! but BEWARE, there are no elevators to the 2nd floor. We were there for business, they assigned us a 2nd floor room, but when they said to walk the stairs, I said no! Don't bank on their free breakfast! It was a generic continental breakfast...they did have a little waffle maker which was not good. Apparently they had biscuits and gravy and some sort of meat, but by the time I made it to eat was was about 20 minutes before they closed it...it had a horrid smell! I was not about to even attempt anything in there it smelled that bad. I ventured out to starbucks around the corner.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Valued Guest, Thank you for taking the time to review us. We have added some new items to our breakfast area. We think you will be very pleased with the outcome. We do apologize that we do not have an elevator on sight. Please call directly so we can get you booked in a first floor room on your next visit. Best Regards, AR General Manager

"Very Friendly and Extremely Helpful"

4
01/08/2017

Quiet and helpful. Good spot in Willamette Valley that doesn't break the bank. Rafael was very helpful and super kind. We would definitely stay here again. We had a 1st floor room but could not hear anyone upstairs or outside.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
We are so glad you enjoyed your stay here in Dallas OR, at Best Western. We look forward to your next visit to our area. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Best Regards, Andrea Reyes General Manager

"If there was another hotel in town, I'd probably stay somewhere else."

2
01/08/2017

We had a reservation for a king suite for four nights. Upon arrival late on a Wednesday night, we were given a room on the second floor, and I was very surprised that they did not have an elevator. I have a bad leg and am not supposed to climb stairs, and my husband is 75 years old. They said they did not have a room on the first floor, even though the parking lot was quite empty. I struggled up the stairs (at least the desk clerk carried my bag.) The room was nice but the bathroom fan was so loud we couldn't talk to each other when it was on. The next morning at 8:00 a.m. we asked for another room. They said they had another one and we moved in right away. I don't think someone could have checked out and the room cleaned before 8:00, so I think it was available the night before. It was a smaller room, a standard queen, and I assumed the price would go down. We were then told it was an upgrade, but they were going to let us have it at the same price. When I questioned that, they wouldn't give me a straight answer. I told them their website described the types of rooms they have, and it definitely was not an upgrade, and they didn't listen. It was also the worst room in the place - right across from the front desk, the window was next to the front door, and it was across from the ice machine. We heard everyone coming in and out and talking at the front door, and the constant running and noises of the ice machine. The second day in that room the weather got very hot and the loud air conditioner ran almost constantly. When it ran that much, there was a bad smell coming from it. We complained again, and finally we got a king suite on the first floor which was much quieter. Too bad we only got to enjoy it for one night. On the plus side, breakfast was good. When we complained that the tub was quite slippery and I was afraid of falling when taking a shower, the manager went out and bought a bathmat for the room.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Valued Guest, We are so sorry we did not have a room on the first floor your first night stay. We would have definitely put you on the first floor if it was available. We are so happy to hear our staff did everything they could to accommodate your needs and sincerely apologize we didn't have the first floor available your first night. Thank you so much for reviewing us and sharing your experience with us. Please call the hotel directly during your next stay so we can put in a special request and honor it. Best Regards, Andrea Reyes General Manager 503-623-6000

"Worst stay ever"

1
31/07/2017

Went for family reunion and booked two nights. Hotel made a mistake and only booked it for one night. I could not open the confirmation they sent me by email so I could not confirm the reservation was correct but assumed it was because I asked for two days they repeated the correct reservation back to me. They would not admit to their mistake and would not book us for the second night because they could get a higher price for the room than we paid from someone else and they claimed to be full. The room also had the do not disturb sign missing and the conditioner was empty.

Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Jim, We are so sorry there was a mix up with your reservation. We did send you an email confirmation of your reservation as well as at check in we had you sign for your two day stay with that dates and rate attached. Unfortunately that room had been guaranteed to another guest. Our hotel was sold out and we had no way to extend your reservation. I would personally like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Andrea Reyes

"Room was great"

3
16/07/2017

There is no elevator at the location so getting luggage upstairs was trying. The room was great.. Had an extra large corner room with lots of room and comfy beds. Breakfast was sufficient but not the usual standards of Best Western. They offered waffles, boiled eggs, yogurt, bacon assorted breads and gravy with no biscuits in sight. Would stay here again but an elevator would really be helpful.

Jamie L, General Manager at Best Western Dallas Inn & Suites, responded to this review
Pamela, We do apologize that we do not have an elevator. However we do have staff available 24 hours and would love to assist our guest with there luggage to lighten there load. We have some new upcoming ideas for our breakfast room and we look forwarded to seeing our guest response when they come into play. Hope to see you on a return visit. Best Regards, Andrea Reyes General Manager

"Great hotel, perfect location"

5
05/07/2017

This hotel is in the middle of wine country. The rooms are large and the fitness center was great. It is located within walking distance to almost anything you could want. We will stay here again for sure.

Jamie L, General Manager at Best Western Dallas Inn & Suites, responded to this review
Hi, Thank you so much for the amazing review. We are so glad you stayed with us while doing wine tasting in our area. Our Vineyards are endless and we look forward to your return. Best Regards, Andrea Reyes General Manager

"convenient location"

4
02/07/2017

The Dallas, OR property, while not new by any means, is still well maintained, and quite conveniently located for our meeting needs nearby. However, we found the rate for this property to be excessive compared to the majority of comparable BW properties across the country.

Jamie L, General Manager at Best Western Dallas Inn & Suites, responded to this review
Dear valued Customer, We apologize for the sudden rise in rates. We have since been making some changes so we hope to see you again on another visit to our area. Best Regards, Andrea Reyes General Manager

"Best place to stay in Dallas, Oregon"

4
26/06/2017

Convenient, clean but a little pricey. Quiet - makes one want to move to the country. There is a Safeway across the street. The bathroom was updated, since the last time I was there, which was nice. Bed was comfortable and could watch a movie on the big screen T.V. as I unwound from a long hot drive.

Jamie L, General Manager at Best Western Dallas Inn & Suites, responded to this review
Joannee, Thank you for taking your time to review us. We are pleased to hear you enjoyed the new renovations that have been completed. Relaxation is a must after a long drive and we are glad you chose our hotel. We appreciate your loyalty to our brand. Best Regards, Andrea Reyes General Manager

"Worst stay ever!"

1
15/06/2017

Booked a 2 night stay, king room 2 months in advance of graduation weekend. After a 7 hour drive, we pulled up and unloaded vehicle onto cart only to find out our room was on 2nd floor with no elevator. Reloaded luggage back into car then hauled it all up the stairs. Opened the door to our room and found 2 queen beds. Went down to the desk and was told that was all that was available. Front desk clerk appeared to be a 16 y/o who had no regard to any type of customer service and wrote down the name and number for manager who would not be available until Monday. I called the customer service # for BW and the gentleman I spoke with said he would put me on hold and reach out to hotel. After several minutes he came back and said they were not answering the phone. I went to the front desk and nobody was around. After about 5 minutes the kid came rolling up on his motorcycle. Who leaves the hotel unattended and what Manager would leave the monkeys to run the zoo on a busy weekend? BW customer service were helpful in getting the room situation straight. We were informed that our reservation had been changed that day so I can only assume it was done to accommodate someone other than us. Later that evening we were given a bag and an apology for the mix up and inside this bag was 2 itty-bitty bottles of water and 3 granola bars. Wow, it was almost an insult. We were over charged for our room from our original reservation and as of this date have received no resolution. This by far is one of the worst hotels I have ever stayed at and in the future will stay out of town and drive the 20 minutes in to Dallas for my family visits.

, Manager at Best Western Dallas Inn & Suites, responded to this review
Dear Georganne, I apologize about all this bad experience you had in our hotel. I am definitely checking everything and I will give you a call. I hope you can give us another chance so that we can make this up again. Best Regards Bulent Simsek

"Second stay in 1 year"

4
30/05/2017

I would recommend this hotel. The staff went beyond what was required to make sure we were comfortable and taken care of. I don't understand their policy with a debit card - so they wanted my credit card. Up until recently, I did not have a credit card by choice. The breakfast is good with plenty of choices.

"Adequate Western"

3
16/05/2017

As we drove out of the Best Western Dallas Inn & Suites, my wife said to me, "Well, that wasn't that bad," and I replied, "Yeah, and it wasn't that good, either." This about sums it up. There is nothing really wrong with this place, but it doesn't exactly shine. On the plus side, the BWDI&S was clean and very quiet--important properties in my book. The negative side was, however, perhaps too well represented--an odd lack of bath towels, a breakfast that was at best in the C-minus category, a puzzling lack of an elevator, and a slightly past it ambiance. Still, if you're going to be spending time in Dallas, there isn't a heck of a lot of lodging choice, and the BW is almost certainly the best hostelry available--though, yes, its prices may reflect the fact that it is basically the only game in town.

"Terrible stay"

1
08/05/2017

Got back to our room at 11:30PM only to find that housekeeping had never been in it. Messy beds, no clean towels. I'm not paying $143/night for no service. Beds were rock hard. Bedding consisted of a sheet, a thin blanket and a comforter that was about the same as just having an additional sheet. No extra blankets were in the room. The towel rack fell of the wall in the bathroom. Will not be back.

, Manager at Best Western Dallas Inn & Suites, responded to this review
Dear Darcy Snider, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I am sorry to hear all about your bad experience. I hope you will give us another chance to give you better service in the feature. Please call me on 503 400 5763 to anything I can assist and make this up for your next trip to Dallas Oregon. Regards Bulent Simsek Assistant General Maneger Best Western Dallas Inn & Suites

"Quiet, convenient and clean"

5
06/05/2017

We were dead tired and hungry when we were given directions to this motel by a nearby gas attendant. She did us a great favor. The motel was quiet and clean plus being convenient. There is not an elevator but the young man who booked us in said that there was one room available on the first floor. Not ADA but the room was large enough that my husband was able to move about it in his wheelchair and the bathroom was spacious enough that we made it work. The shower had plenty of hot water, relaxing after a day's driving. The bed was very comfortable. Lots of pillows The young man who registered us in gave directions to Abby's Pizza. We could get to it without going back out onto the main road. And it was delicious, leftovers went with us. Breakfast was fine, I always like the waffles, my husband is not a big breakfast eater but OJ and coffee takes care of him. All told, the staff was friendly and helpful and our room and the public rooms were clean and looked to be newly refurbished.

, Manager at Best Western Dallas Inn & Suites, responded to this review
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,

"Awesome hotel and staff!!"

5
28/04/2017

There are only 2 hotels options in Dallas, OR. The Best Western is by far the best!! I checked out their competition and was disgusted. The Best Western in Dallas offers a good deal for the price. They have a very expansive breakfast with very friendly and helpful staff. We stayed 7 nights with 3 little kids and felt right at home. The staff was very helpful and understanding. They all went out of their way to make our stay comfortable, and relaxing. The manager let me use his work computer to print something because the lobby computer had a block on it. My kids made friends with the front desk clerk Rafa. He was so friendly and patient with my 4 year old who happens to have a crush on him. Rafa was also very helpful in recommending restaurants, activities etc. He knew the area well and I felt I could get honest information from him. They offered a portable crib for my baby to sleep in and offered to set it up also. Our cable wasn't working one night and Rafa was very prompt in changing out the cable box to allow us to access the big game and cartoons for the kids. We used the guest laundry room and the spa-pool and were very satisfied with both. We enjoyed our stay and would definitely recommend staying at the Best Western Dallas Inn & Suites!!!!

, Manager at Best Western Dallas Inn & Suites, responded to this review
Thank you for the feedback. We are very glad you enjoyed your stay.

"Clean, but ordinary"

3
21/04/2017

We spent one night here while visiting family nearby. Our overall experience was fine, but for the price I would expect a bit more. The room was clean, well maintained and comfortable. Breakfast was adequate- not interesting. The "pool" is the size of a large jacuzzi.

"Comfortable Rooms"

4
17/04/2017

Happy with the experience, Breakfast could be better and internet connection very slow. HVAC unit pretty noisy when cycling. Shower pretty good. TV size is good with good reception. M/W and Fridge in room. Could use extra pillows in the King bed.

, Manager at Best Western Dallas Inn & Suites, responded to this review
Thank you for your review following you recent visit. We very much value your feedback Your experience is certainly important for us to improve our service and find the perfection for all our guest. We hope to see you again in the future and you can reach me directly at 503 400 5763 if I can be of any assistance. Bulent Simsek Assistant General Maneger Best Western Dallas Inn & Suites

"Mislead by both Best Western and Hotels.com"

1
10/04/2017

Was directed to this hotel by hotels.com when trying to book a hotel in The Dalles, OR. Didn't realize until 10 minutes after booking and trying to get navigation that it was booked in Dallas, OR. Called hotel immediately and was told they didn't get the money yet and for a refund I'd have to call hotels.com. Called them immediatly and was told by hotels.com that it was up to the motel to release funds and when they tried to call to get verbal OK, it was denied. Called motel again and asked why they wouldn't release the funds and then was told I would have to talk to a manager in the morning. Called again in morning and explained to manager and was given the runaround that he would have to OK it with the hotel chain and PROMISED to call back by noon that day.... 6 days later and still waiting..... Will avoid this place should I ever find myself in Dallas, Oregon.

NorthwindInn, General Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Sorry for this run around, however these third party reservations have these restrictions that you will not encounter when booking direct with the hotel. Expedia/Hotels.com need to coordinate and communicate with the hotel management to release this room and assure you of a refund regardless. Hotels.com directly pays the hotel & hence they are in control of your funds and not the Best Western hotel as you may have been led to believe. Sincerely, Prashant Gupta, CHA

"Comfortable stay"

4
10/04/2017

I was told at check-in that the rooms have been refurbished. I did not see the rooms before, but ours was definitely nicer than the guest photos on TA. Note that since they refurbished, pets are no longer allowed here. Our second floor room was clean, quiet, and the beds very comfortable. They could use another blanket on the beds. I am picky about shower heads and this one was very nice, had good pressure. The problem was inconsistent hot water. It was barely warm enough to stand under for a good 10 min, and that was with the handle pushed to maximum hot. Then when I was just about finished, and almost freezing, got a blast of very hot water and couldn't turn it down fast enough to avoid a scalding. My husband had the same experience when he showered about 4 hrs later. Not an issue for us, but note that this hotel does not have an elevator. Breakfast was OK. Typical hotel free breakfast with few healthy choices. Some fruit available, and only instant oatmeal (sugary flavors, had to search for the one plain packet). They also offered cold cereals, waffle maker, pastries/breads, biscuits and gravy, juices, and fairly good coffee. I would stay here again.

"Cold Showers"

2
09/04/2017

An Okay facility, terrible breakfast, cold shower on Saturday but front desk didn't care. NO elevator to the second floor. Front desk was friendly on check in, not so friendly on check out. Beautiful area, hotel seems over priced for the value of the rooms and amenities.

, Manager at Best Western Dallas Inn & Suites, responded to this review
Dear Richard, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about cold shower and certainly we will check that .I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at 503 400 5763 if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel!

"Great place for spur of the moment rest!"

5
08/03/2017

I needed a place to rest before driving on and it was lovely. I had to get a suite, but it was a great price! It's in a great location and the staff are very accommodating. There is ice and vending for the basics and plenty of restaurants close by.

"Just expected more for what we paid."

2
26/02/2017

I guess if I wanted a $50 stay I could have booked the $50 motel in town. We were in town for an event and decided to check into the Best Western based on the rating from Trip Advisor. The nightly rates on Trip advisor seemed to change 5 times in 30 minutes so we just checked in. Our Bill was $150 including tax. My goodness this is just a best western. We decided to see what was so special. Big mistake. Next morning we went down for breakfast. The only highlight were the Waffles. We patiently waited for the couple ahead of us to make their waffles. The batter ran out with our first one so we let the guy know it was out. 15 minutes later he managed to refill it. Since we were waiting we tried the biscuits and gravy. Big mistake. Underdone biscuits and tasteless gravy. They were basically out of everything and the guy made no attempt to police the area or empty the garbage. I suppose that if you think you are worth $150 per night you should care about the services you actually offer or just don't offer them and provide a truly reasonable price for an evening stay.

NorthwindInn, Manager at Best Western Dallas Inn & Suites, responded to this review
Dear Guest, We regret this not so pleasant experience at the hotel which is not what our service motto is. We ask that you give us another chance when you are back in the area & we like to make up for this bad experience. Please call me personally & I will make your hotel arrangements! Sincerely, Prashant Gupta, CHA

"home huting"

4
12/11/2016

it wus a good stay i would do it agin if i ned to. the spa is vere good. the stave ar very helpfol. the room wus clen and brit. the brefus can us some tip of sausage or baken. uter then that it wus vere good and feling,

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Thanks for staying with us and for taking the time to fill out a Survey. We appreciate your business. :)

"NOT PET FRIENDLY ANYMORE!"

2
10/10/2016

Despite the claim from the hotel that they 'updated' their listings to reflect they no longer accept pets, major travel sites still show pet friendly. Per the manager they have not accepted pets since July 2016. What would have happened if I had showed up with dogs in tow? Canceled my reservation and this hotel is on my list not to stay at again.

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
I apologize for any inconveniences our Pet Policy change has caused. I have diligently researched our websites and its always my goal to make sure that they are all listing the same information. We strive to provide consistent information and the best of the best service to each and every one of our guests.

"Great stay"

5
08/10/2016

The bed was among the best I've slept on in a motel and I travel a lot. I think they could use a bit better grade of shampoo and there was no lotion or conditioner provided but otherwise the stay was fine. The staff was great, the breakfast pretty standard and I skipped it. Not into cold cereal, waffles or biscuits and gravy, but I know other folks love it so no judgement from me.

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Thank You for taking the time to give us feedback. We are glad that you enjoyed your stay with us. And we are currently still doing Upgrades to our Property. One which includes new shampoo, body wash, and conditioner these are in dispensers that are being wall mounted in the shower. This will also include hand soap & lotion wall mounted dispensers next to the sink area. We look forward to seeing you again for your future rooming needs.

"Nice facilities, friendly, helpful staff...great beds!"

5
07/10/2016

We visited so long with our family that it was almost midnight when we got to the motel. We were so tired when we arrived--what a joy when the night clerk came out to our car and helped us haul in all our stuff in one quick trip. The next morning, the day clerk then did the same thing for us when we left. Wow!

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Thank you for your feedback. We are very pleased to know that we meet all of your needs. We are here to serve. We look forward to seeing you again for your next stay.

"No breakfast. Make sure bill is correct"

2
23/09/2016

No breakfast due to person out sick...not our problem as a back-up plan should have been in place. Bill was incorrect & not split correctly as requested. The man as check-in was very nice. The woman at check-out wasn't friendly and didn't listen to requests and bill was completed incorrectly which she argued with me about when I had to call in to correct.

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Thanks for your feedback. I appreciate your feedback. We need to know when we exceed or don't exceed our Guest Expectations. We are working to be the best of the best. (We have been doing a lot of Computer based training to be more efficient at our jobs.) I hope that you will give us another try to impress you and earn your Business.

"Great stay."

5
13/09/2016

The staff was friendly, courteous, helpful. Clean rooms, nice hot breakfast, Wi-Fi, and free parking. I would stay there again, and if anyone in that area, please stay there. great place. The location is great. Could walk to grocery stores, drug store, restaurnats.

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Thank you for taking the time to give us your feedback. We are very pleased that you had a great stay. See you next time:)

"2 nights in dallas oregon"

4
02/09/2016

really nice place to visit in the oregon region near salem. very scenic of the outlying area. stayed for a wedding in the country. this hotel is small but very quiet and comfy and has everything you can appreciate in a small town. could easily retire to this place

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Thank you for the feedback :) We are very glad you enjoyed your stay.

"Comfortable"

3
27/08/2016

We were greeted by two friendly staff members when we arrived. Check-in was quick and easy. Be sure to ask for a 1st floor room if mobility is an issue because there is no elevator. 2nd floor room was large and clean. The bed was very firm but comfortable. The AC unit ran quietly on the "low" setting and was not a bother for sleeping. The bathroom was a bit bigger than average and the shower had good water pressure. The breakfast was below average for the price per room. I've stayed at many similarly priced hotels and had some pretty decent breakfasts and choices. Overall, I'd say this was a decent, comfortable hotel but the price was a bit high.

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Thank you for taking the time to give us a Review. We appreciate your feedback. We look forward to Seeing you again next time you are in town.

"Just an okay stay"

3
15/08/2016

This hotel is one of a couple in town and it is over priced. It was clean and an okay nights sleep but don't think I would stay here again unless I had no option. If I had known how close the nearest town is, I would have got a room there for half the price. If you need to be right in town, this hotel will do.

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
I'm sorry that you felt that our Hotel is over priced. We make it our goal to do a analysis of rates in the area to assure that we are fair. I hope that when you are in the area again you will call us directly to book your room. Thanks for staying with us.

"Dirty Rooms"

2
15/08/2016

We had a very dirty room. Chip bag with chips on floor under chair. When I went to talk to the lady at the front desk she was nice. She then talked to another woman that was making the breakfast. When told that the room was dirty she said " imagine they are lazy ". The lady then had me text her a picture and she said that she had texted it to her manager. The front desk lady said that her manager was going to give us a call. When I was packing up our things to leave I was looking to make sure we didn't leave anything behind, I moved the blankets from beside the bed and there were leaves and popcorn kernels along the bed and nightstand. Not my idea of a clean room. I still have not heard from anyone.

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
I'm sorry that your stay was not a pleasant one. Our goal here at Best Western is to Exceed our Guests expectations. It looks like we have some fine tuning to do. I appreciate you letting us know about these items. I as the Manager accept full responsibility and will use these items as Learning & Training tools. I hope that if you are ever in the Dallas, OR, area again you give our team a opportunity to earn back your business.

"Bring your own plunger."

2
14/08/2016

My wife and I visited on the 14th as they were the closest to the spirit mountain casino for the Huey Lewis concert. Our room was nice but when we had a problem with the toilet and needed a plunger, I went down to the front desk for assistance and the clerk told me they he would look in back but didn't think they had one. After going back to my room and and not hearing from him after 15 minutes, I went back to see if they had one and that's when he said they do not have one and there was nothing that could be done. These conversations with the clerk took place while some girl in jammies with bare feet was sitting on the hotel counter. I guess he gets bored at night and needs company. My wife did not want a portolet situation so I went ahead and found a coat hanger and was able to clear the problem myself. The night clerk here definitely needs some more training in customer service, problem solving, and professionalism. We asked for a call from the manager but have heard nothing. We had no problems with the day staff.

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Thank you, For your feedback. We have addressed the opportunities for improvement and have utilized this information for further staff training. I hope if you are ever in the Dallas area again you will give us the opportunity to give you the Wow Service we strive to provide to all of our guests. I would like to earn back your business.

"A Great Place to Stay!"

5
13/08/2016

We have stayed at many motels, and this is definitely one of the very best. There has been a major redecoration, and it shows. We've stayed here many times over the years, and this time it was special. The front desk personnel and the staff have been wonderful to work with....friendly and accommodating. It has made our stay in Dallas a great experience. The person tending the breakfast room is great...can't say enough good about her. The only downside is that there is no elevator, but that is a minor inconvenience. We have thoroughly enjoyed our stay. The wifi works great, the rooms are spacious and very clean, the location is great. You won't be sorry if you choose to stay at the Dallas Best Western Inn and Suites!

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Thank you, For taking the time to make a review of our property. I am glad you enjoyed your stay with us and we look forward to serving your rooming needs again next time you are in the area:)

"Great place if visiting WOU in Monmouth"

4
06/08/2016

My daughter and I were visiting Western Oregon Univ. to tour the campus and this was the closest hotel I could find that was of a major hotel chain. The staff was extremely welcoming and the accomodations were clean, comfortable and convenient. There are many small restaurants, FroYou and coffee places nearby; plus a Safeway and Goodwill across the street. With the in-room microwave, we never felt like a meal was difficult. If you plan to use the breakfast bar, make sure you check the times available.

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Thank you, We are very pleased you had a Great stay with us. Please let us know next time you will be in town. So we can book future stays for you.

"Amazing Gem of a Hotel"

5
03/08/2016

This is a wonderful gem of a hotel that I had the pleasure of staying in for 3 nights. I had more amenities than I'm used to at the higher priced chain hotels. My room was huge with a comfortable king sized bed and a sitting area with a nice couch and desk. Sheets and pillows were good quality and I slept very well. There's a one cup coffee maker, fridge and even a microwave in the room. There's also an iron and ironing board and a great hair dryer. The wifi was free and worked very well. The flat screen TV had tons of channels. The shower was super with great water pressure and hot water. Towels were soft and plentiful. The breakfast buffet had lots of choices and the biscuits and sausage gravy were especially delicious! The staff were simply amazing from the time I arrived until I left. They were friendly, professional and always greeted me with a welcoming smile. I would absolutely stay here again when I'm in the area.

Michael B, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Thanks for taking your time to give us a Review. We aim to Please. I am proud of our property and our team. It is our Goal to meet and exceed our Guests expectations. We look forward to serving your Hotel needs in the Future.

"Overnight"

4
28/07/2016

Overnight stop to catch a Drive In movie before the coast. Nice rooms and friendly staff. Bed was a little firmer than we like, but room was clean and spacious. Spa pool could have been a tad warmer, but was nice enough for a soak before the movies.

"Great place for a rest"

5
23/07/2016

24 hour friendly staff. Room was large with all amenities neat and clean. Even the TV remote was in a 'Fresh Remote' pocket. Shower is large and level with floor - good for wheelchair accessibility. Quiet room with no traffic to speak of during the night. Continental breakfast included: cereal, biscuits and gravy, waffles, juice,bakery goods and boiled eggs. Coffee, tea and free yummy chocolate cookies available at front desk. There is an exercise facility and spa pool open until early evening with towels provided. Laundry is coin operated. Free high speed internet to room. Hair dryer, ironing facilities, coffee/tea making in room, ice available in hall. Good heating/air-conditioning system in room. Restaurants and some shopping (Walmart, Safeway, Pharmacy) within walking distance.

WowServiceEverytime, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Thank You, For taking your time to leave us feedback. We strive to be the Best of the Best. We are glad you Enjoyed your stay. We look forward to continuing to be your choice of Hotel accommodations in the future. Michael

"Good but not the best"

4
08/07/2016

I went there last week they have beautiful swimming pool and fitness centre they have super clean rooms it was nice and a tasty breakfast good for few days in dallas like visiting it another time better than other motels

"Horrible Stay"

1
06/07/2016

No toilet paper in the bathroom, the coffee maker in room had molded coffee grounds in it, kids running up and down the hall in the middle of the night screaming and no staff asked them to stop, no towels in the Jacuzzi area asked the staff to bring some and they never did. There were a lot of people checking in at the same time and check-in took a very long time!!

"Best place to stay in Dallas, OR"

5
05/07/2016

This Best Western Inn is a real treat when staying in Dallas, OR. The amenities are excellent, the staff professional, the breakfast delicious, and the service superb. The location is also perfect; close to a Safeway, Walmart, restaurants, and the Dallas Retirement Village. The location, coupled with the service, makes this an ideal place to stay. We stay here every time we visit Dallas, OR.

"Stay in Dallas, Dallas Oregon that is."

5
25/06/2016

Nice hotel. They are in the midst of renovating the rooms. The exterior is VERY nice, clean and well landscaped. For some reason my request for a first floor room (if no elevator) did not make it to them but thankfully they were able to accommodate us with a first floor room..

"relief rph trip"

5
21/06/2016

Nice to start work day with excellent breakfast, nice to have a spa tub to relax the night before. Nice to have a restaurant close by the night of stay. Great helpful staff. They worked with me on my believing Walmart had a contract with them and explained in a positive way why it wasn't and how I could work with Walmart for reimbursement. Even talked with Walmart management---I was not disappointed.

"Clean and quiet"

4
18/06/2016

Right now this place is getting a face lift, so we expected some noise. It hasn't been bad. The front desk staff is helpful. The room is clean and quiet with a mini refrigerator and microwave as well as a table and chairs. One concern is the arms on the chairs. They're not attached properly so when you try to scoot the chair closer to the table, the arm comes off its support. I think this is one thing they're addressing in their remodel. I hope so. The bed is comfortable, but a bit on the hard side. It's fine for my husband and me, but others may find it not soft enough. Good location for what we were here to do. The continental breakfast isn't much, but it was hot and the staff member assigned to the dining area was so attentive.

"Poor service"

2
13/06/2016

This motel is probably a good motel. We were there for graduation and it was extremely busy. The motel appeared to inadequately staffed to serve all the customers. There appeared to be a problem on the second floor where work was being done.

"Weekend gataway"

4
25/05/2016

Wasn't much choices in this area but I often use Best Western because of their consistency of their brand. This place had good reviews so was a no brainer. All in All everything was good. Room was spacious, free breakfast was good with the ability to have pretty much everything you wanted except for breakfast buffet and grill omletes. They did have boiled eggs and egg sandwiches (to microwave) plenty of pastries and a nice waffle maker that was easy to use. Staff were very friendly and attentive. It's in a good location with a Safeway across the street and several diners also across the street and a Walmart also 2 minutes away if that's why you need. The only drawback was the maid service. My room carpet was not clean upon arrival although everything else in the room was fine. The problem is despite leaving a daily tip as I always do...the carpet still didn't get cleaned the next day. don't want to steer anyone away from this hotel for that but I also noticed the hallways were getting vacuumed daily. Management might want to take a look at these issues as it appears you may have an employee who isn't doing their job up to standard anymore. All of this was very noticeable but was over the weekend so perhaps management wasn't aware of it.

"Hotel if going to Western Oregon"

3
20/05/2016

Had better moments at this hotel in past. Closet Hotel to stay if Visiting Western Oregon, next to a Wal Mart and Safeway. I had friendlier staff the last time, which made the stay a lot better Rooms are very clean and beds are comfortable. Breakfast could use a better selection and someone to clean it every now and then.

"Solid stay"

4
09/05/2016

A group of us stayed there for a conference this past week. The hotel is really neat, rooms are spacious and the staff is really nice. We ended up needing some adjustments to our rooms at least three times because of the number of staff members that ended up having some conflicts. The changes were handled well and without any complaints.

"Service more than expected"

5
29/04/2016

I hit the wong buttons on my TV and the desk clerk, Dustin, helped me get it set back up so the cable router was pointing the correct device. He got support on the phone and came up four time to solve the problem, just so I could watch a little TV! The next night I needed a plate and some hot water the the desk clerk opened up the breakfast area and got me what I needed. What a nice lady. I so appreciate the extra things when I am traveling.

"excellent"

4
27/04/2016

What can i say, my bother pasted away and best western made my stay very comfortable for what i was going thru. Raeha in Dallas was so good to me and my family i just want to thank her again. The breakfast being there realy help to get are day going,

"Dallas, Oregon's Best Western"

5
24/04/2016

This is a great place to stay. The staff are awesome. They greet you every time they see you and ask if you need anything. We had a slight issue with the toilet plugging and when they couldn't find the plunger they moved us to another room. It turned out they had a work order in on the chairs and them not having the full details needed, the maintenance guy didn't get the whole job done when he came to fix a chair so I left a detailed description for him so he could do it. It wasn't his fault he didn't get it completed the first time. The breakfast is great as well. You can even make waffles if you so desire. The breakfast room is large, light and airy so you have plenty of room to relax and eat. It has an indoor pool and small exercise room. The outside is clean and they have large half barrels of flowers blooming making it look like a very nice and well kept Motel. They also have a computer in the main room for those that need to use one and it has a printer as well. There is a nice area as well for sitting and just chatting or reading if you don't want to do it in your room. It's close to shopping and if you want to go to Salem for anything, it's close enough to the highway you can make it in 15 minutes. Talk about cleanliness! You shouldn't have to worry about the blankets on the beds as they have a sheet under and over them and the bedspread is neatly folded and draped across the foot of the bed. The pillows are nice and fluffy rather than so old they are flat like you will find in some motels. All in all, this is a great place to stay and if we get back over there again, that's where we will stay.

"Sue Arnesen"

4
16/04/2016

Room was great! Very nice breakfast, many choices! Had some down time to enjoy a movie in room! But, No schedule in room for HBO programs! Didn't even no they had HBO until I did some channel surfing ... Would be nice for a program guide on TV. But over all a very nice stay!

"Dallas Oregon Best Western"

5
11/04/2016

Great hotel all around, had great breakfast, very clean,quiet, close to stores. Staff very helpful and friendly. Fairly easy to find and get to. Not far from our convention area. I have stayed in two other hotels in trhe area and this is the best by far.

"excellent staff and service"

5
04/04/2016

This was a great experience! The staff is amazing.They were always wiling to help, friendly and professional. The breakfast staff was eager to help meet all dietary needs. The rooms were clean and attended to regularly. Parking was plentiful and the hotels proximity to local amenities is convenient.

"Reasonable rates, good staff, good hotel for area"

4
28/03/2016

Often stay here a couple times of the year when attending ham radio swap meets in Rickreall. Rooms are clean, buffet breakfast standard, close to restaurants, and about 20 miles to casino. Staff are responsive, no elevators, free parking.

"Business travel"

4
21/03/2016

Hotel was very nice. Only issue no elevator. the doors to the stairs were narrow when managing a large suitcase and caring a 50lb suitcase up the stairs was not fun. I have not seen a hotel this new without an elevator.

"Great Stay"

4
14/03/2016

One night stay for a weekend meeting. The hotel was very clean and comfortable. The staff was very helpful and friendly. I would stay again. The basic continental breakfast was suitable and the warm therapy pool was relaxing.

"best hotel in area"

4
26/02/2016

Comfortable beds, nice water pressure in shower and great staff. I stay at this hotel whenever I am in the Dallas, Monmouth, Independence area, which I am frequently due to property in the area and a daughter that goes to Western Oregon U. I am never disappointed by the service received.

"Hotel Stay"

3
14/02/2016

Fitness room and spa were out of order most of our stay. Had to pay for swimming and fitness at another location. When checking out they were going to email me a copy of my bill which I never received. Overall the rooms were clean and the beds were comfortable.

"Cookies and Customer service"

4
31/01/2016

The Best Western has an excellent line up of staff and resources to meet your needs. We're a couple and I live out of state. The Best Western is home away from home and an excellent opportunity to build our relationship, as a couple. Lori is very resourceful and clearly explains everything as a friend rather than employee. There's also cookies at times, if you're looking for a sweet rate along with a delightful treat! We will continue to stay here because of the effortless customer service an accommodations!

Lisa P, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Tricia, thank you so much for the wonderful review. We at Best Western Dallas, are grateful you took the time to do this. Yes, Lori is a great asset here, and I will personally let her know what you wrote. Please come see us again soon, Lisa

"Great Hotel for price"

5
20/01/2016

The bed was great and located away from any busy streets. Typical Best Western quality wise, which I like. Room is nicer than a motel 6 but not quite as nice as say a Holiday Inn Express (though very close). Best Western is a better value most of the time.

Lisa P, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Brenan, thank you so much for taking the time to write your review. All of us at Best Western strive to make our hotel, top in guest satisfaction. We hope to see you again soon! Lisa/Mgr

"Friendly Staff"

5
18/01/2016

I am always working out of town with my job and have stayed at several hotels throughout the years. I am a diamond member with choice hotels and have never tried Best Western. Since Dallas did not have a choice hotel, I decided to give Best Western a try. I could not be happier with this hotel. Laurie the front desk lady is so helpful and friendly, She made me and my coworkers fresh coffee and cookies on the cold rainy days. We are treated so well every week we stay here. I am now a diamond member with Best Western and Laurie always upgrades me. The rooms are also very clean. Five stars for this hotel from me and my entire crew.

Lisa P, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Kurt, so glad to hear that the staff exceeded your expectations. Laurie is a valuable part of our team, and I will convey your appreciation to her on a "job well done". Thank you also for taking the time to write such a wonderful review. Please come see us again soon, Lisa

"Clean Rooms, Friendly Staff and felt very welcome and safe"

5
13/01/2016

As a form Customer Service trainer & manager, I continually look for good Customer Service experience wherever I go. I have to say that Laurie at Best Western not only met my high standards, I would have tried to steal her away from the hotel to come work for me. I felt welcome, safe, and cared for at this hotel. The rooms were clean, the bed was comfortable and I will definitely stay there over and over again.

NorthwindInn, VP Operations at BEST WESTERN Dallas Inn & Suites, responded to this review
Dear Guest, We appreciate your recent stay & furthermore appreciate your efforts in applauding the efforts of Laurie in this explicable way! We have a great team at Dallas Inn & Suites & they always strive to do their best! We will ensure that Laurie is rewarded for her level of care as experienced by you. Sincerely, Prashant Gupta, CHA

"Worst Best Western"

1
03/01/2016

Terrible, pretty well says it at. This is our last stay at your hotels.. It would really surprise me that this is the first complaint like this you have received. The sink was clogged, the housekeeper handed me a plunger when I told her about the problem. The refer had frozen-up and was defrosting on our food . The phone didn't work when we tried to call the office. The thermostat on the heater would not shut off. The orange juice at breakfast was not orange juice, but some watered down orange drink. This is not my idea of a restful stay, is it yours?

NorthwindInn, VP Operations at BEST WESTERN Dallas Inn & Suites, responded to this review
Dear Mrs. Hinton, My sincere apologies for the deficiencies experienced by you during your stay. Let me assure you that we take these shortcomings seriously & while this hotel has been in town since 1998, we take utmost pride in serving our guests with caring attitude & hospitality. The miscommunication with housekeepers & telephone chord wrongly inserted are mishaps that do not happen often. We are extending you discounts for this stay and any future stay that you might have at Best Western Dallas Inn & Suites! Please know that we will work harder to ensure your next stay is both pleasant & to your expectations. Sincerely, Prashant Gupta, CHA VP Operaions

"Not the best of Best Westerns I have stayed at"

3
02/01/2016

Over all it was no different than a Confort Inn or motel of that type. Room was clean and everything worked. We stayed on the second floor which was very quiet. Had a view of a parking lot of another business. Breakfast was not that great cheap items, the make your waffle and the coffee was undrinkable watered down. They could use an elevator to get to the second floor

NorthwindInn, VP Operations at BEST WESTERN Dallas Inn & Suites, responded to this review
Dear Kary, Thank you for your recent stay! The BW Dallas team strives to exceed guest's expectations & will ensure your concerns are immediately addressed. We have a Portland K&F Coffee as our choice vendor and prefer to have fresh grind & brew as you may have witnessed. It may be a calibration issue if you felt the coffee was watered down. Furthermore, we obtain fresh baked goods from local bakery & do not offer frozen items in an attempt to offer quality breakfast items. Hope you will return to stay with us again soon! Sincerely, Prashant Gupta, CHA VP Operations

"Lack of communication and service"

2
25/12/2015

I checked in then attended a local group meeting. I received notification that I had a family emergency. I turned in my key, did not use room, clerk said she would write manager a note. No contact from manager, my room was simply charged even though never used. Even a phone call to talk about what might work equitably was not offered. I won't be back.

"Go to Salem if you can"

3
21/12/2015

Room was not clean - stuff on carpet and used soap in the bathtub. The refrigerator was very noisy. When I spoke with the desk clerk about it, she replied "This isn't a very nice place. I wouldn't stay here". Unfortunately, it's the only halfway decent place in Dallas. Go to Salem if you can, and skip this hotel.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello Cindy K, First I would like to thank you for taking the time to tell us about your stay at Best Western Dallas. I apologize for the condition you found your room. As housekeeping is extremely important to us, I was quite upset to hear about your experience as well as the staffs response. I have brought the matter to housekeeping attention and we are striving to improve our service to our guests. Having pride in ones work place is important to me so I have met with all of our staff to see where they think we can improve and where they see future issues arising from. If you have anything else you would like to see please feel free to contact me directly at (503) 623-6000. I hope that the next time you stay with us you will be pleased with all of our hard work here at Dallas Inn & Suites. Sincerely, Sarah Javins Manager

"Unwind and Relax"

5
23/11/2015

My stay was amazing., I got a king room with a large Jacuzzi tub. It was a great way to unwind and relax after a grueling professional training I had attended. Nothing beats a hot bubbly bath and a super comfy king size bed to make life better.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello Sally V, Thank you for telling us about your stay with us at Dallas Inn and Suites. Our hot tub room is great for unwinding after a long hard day of work and travel. We are happy to hear that it served its purpose. Please let me know if there is anything we can do for you during future stays. Sincerely, Sarah Javins Manager.

"Nice place to stay! Great Staff!"

5
16/11/2015

Everything was in place and clean. The front desk person (Sarah) greeted us with a smile and a hello. I suggested we get a Veteran's discount and since it was veterans day it was somewhat a healthy discount. Breakfast was self serve on both days but was more than adequate. All amenities were just fine. They also accept pets which was important since we had our two small dogs with us on our travels I would stay here again,

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello Paul T, Thank you for telling us about your stay with us at Best Western Dallas Inn on Veterans Day. It was a pleasure talking to you and hope to see you again. We try our best to make sure that our guests enjoy their stay with us from the check in process, to our hot breakfast in the morning before they head out for the day. If there is anything we can do to better improve our service to our guests please feel free to contact me at (503) 623-6000. Sincerely, Sarah Javins Manager

"Not much choice"

3
16/11/2015

There are few places to stay in Dallas, OR, but I would stay elsewhere given the choice. It was an average hotel. The best thing about it is the friendliness of the staff, they were great. But the room, a non-smoking, smelled musty. Right on highway, so kind of noisy. Bed was comfortable. Did not take advantage of breakfast. All in all, I felt it was over-priced for the quality.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello BonnieW782, Thank you for telling us about your stay here at Dallas Inn & Suites. We appreciate that you took the time our of your day. I am sorry that we were not better able to meet your expectations during your stay with us. If there is anything that we can do to improve future stays please let us know. I can be reached at (503) 623-6000. Thank you, Sarah Javins Manager

"Worn and dated."

2
04/11/2015

For service, I give this place 5 stars. The gal at check in was very friendly and accommodating. The property however brings the overall score down. The front lobby looks pretty good but the rooms are clearly out of date and worn. As referenced in my pictures, the carpet in my room is in serious need of cleaning or replacement. Heavily stained, I did not want to walk barefoot on it. There were a variety of stains throughout the room. The hairdryer looks like it is from 1972 and attached to the wall. The shape of it made it impossible to attach my diffuser (which is necessary for my hair) so I went to the Rite Aid across the street and bought a dryer. Most of the places I stay have a regular dryer in the room or they have one at the front desk to loan out which makes my travel diffuser perfect. This place did not have a regular dryer at all. I luckily found one on sale for 15 bucks. The front desk employee offered to bring hers from home for me which was really sweet but I declined and bought the one on sale. The hangers are the kind that fit into a slot on the rail. I HATE these kind of hangers as it makes me feel like I am staying in a high crime motel and they are afraid people will steal the hangers. Sigh. My ice bucket was wet inside and the lid was dirty. The two chairs have very worn upholstery with holes. The bathroom was just as dated and worn as the carpet and the furniture. The refrigerator was a very nice size and the microwave was nice too. The free WIFI was definitely appreciated.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello Spiderterp, I want to thank you for taking the time to tell us about your stay with us at Best Western Dallas Inn and Suites. While I am happy to hear that our customer service pleased you, I apologize that our rooms did not meet your satisfaction. I am happy to tell you that not only have we just finished carpet cleaning all of our rooms, but we do have several remodeling projects planned which will include new hairdryers, carpet, and other guest amenities around our property. I hope that when we have finished our rooms will better meet your satisfaction. If there is anything else that I can do to improve future stays with us please feel free to contact me at (503) 623-6000. Thank you Sarah Javins Manager

"Very nice comfortable hotel, reasonable price"

4
29/10/2015

For those that might read my reviews, we are not 4 star people. We are also very active and don't really focus too much on accommodations. Our criteria for hotels is that it is clean, comfortable and meets our needs in terms of price and access to the city or other activities. We would rather spend our money on activities, food and more travel than on high priced accommodation. We had been wine touring and wanted a hotel that was close to where we finished. This hotel is on the edge of the Willamette Valley wine area and very convenient. Check in was great and the hotel room was very clean and comfortable. There is a Walmart and restaurants close by (walking distance). Town is very quiet. Breakfast was typical but good and service was good. We would come back in a heartbeat. They had an indoor pool which we did not try.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello WanderingSage, Thank you for telling us about your recent stay with us at Best Western Dallas Inn and Suites. We appreciate that you took the time out of your day. We try our best to make our guests stay as pleasant and simple as possible for them. Please let us know if there is anything that you would like to see us offer that would help improve our service, either with our staff or with our breakfast. Please feel free to contact me at (503) 623-6000. Sincerely, Sarah Javins Manager

"Fab hotel"

5
27/10/2015

Hotel was ideally located for our stay, and modernly decorated which we prefer! Check in was ok, not speedy, a little long winded. But the rooms were lovely and spacious with all up to date appliances and amenities. However, we were in room 153 which for some reason was ridiculously hot so it was unbearable without the air con on, but the air con made a horrific noise when it was on which made sleep difficult. Initially when we got in the room the TV remote didnt work and one of the bulb lamps blew, we told reception the next morning who promised to fix it in our absence but nothing got done throughout our stay. The bed was big and comfortable and the room wad clean and tidy. If your planning on using taxis, use the app Uber, dont call one from reception - they take forever! Would happily stay here again.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello Laura_S_D_11, Thank you for telling us about your stay at Dallas inn & Suites. We are glad you enjoyed your stay and apologize that your air conditioning unit was so loud. I will be examining the units in our hotel to see what we can do to fix that. We are currently beginning a three year project to update our property further, and hope you will enjoy the changes we make next time you stay with us. If there is anything else I can do please feel free to contact me at (503) 623-6000. Thank you, Sarah Javins Manager

"Nice Room, Good Breakfast"

4
26/10/2015

Nice, spacious room. Comfy bed. Room had coffee pot, fridge, and microwave. Great breakfast included. Staff was friendly and no issues with check in or check out. Air conditioning unit was little noisy, though.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello David M, Thank you for taking the time out of your day to tell us about your stay with Best Western Dallas Inn & Suites. We are happy to hear that you enjoyed your stay with us. I will be looking at our air conditioning units to see if there is a way we can quiet them. Please let us know if there is anything else we can do to improve your next stay with us. Sarah Javins Manager

"Had an absolutely perfect stay!"

5
21/10/2015

Really great staff...they were all so helpful providing area information and Laurie from the front desk was a real pleasure and kept the breakfast all fresh and stocked...thank you Laurie! Will definitely stay here again and now feel I will always stick with Best Western on my travels. Thank you, Deanna Caviezel Happy Home Rental Services L.L.C.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello Deanna C, Thank you for taking the time to tell us about your stay with us at Dallas Inn & Suites as we love to hear from our guests. Laurie, the staff, and I were happy to hear that you enjoyed your stay with us and look forward to seeing you again. If there is anything we can do to improve your future stays please feel free to let us know at (503) 623-6000. Thank you again for your time. Sincerely, Sarah Javins Manager

"Best Western Dallas Inn & Suites, Dallas, OR"

5
21/10/2015

There are only 2 hotels in Dallas, Oregon...but this one is by far the best choice. You can't go wrong with Best Western, as far as I'm concerned. The pool is just a very, very large hot tub, but it is enjoyable.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello michaelsL3513OB, First I would like to thank you for taking the time our of your day to tell us about your stay with us at Best Western Dallas Inn & Suites. The staff and I were happy to hear that you enjoyed your stay with us and look forward to seeing you again. If there is anything we can do to improve your future stays please feel free to let us know at (503) 623-6000. We love to hear from our guests. Thank you, Sarah Javins Manager

"Good hotel with Outstanding Staff"

3
18/10/2015

This is an adequate hotel for a night or two with pretty nice beds in clean rooms. The rooms are no frills and don't get very dark or quiet. The breakfast is only ok, but all the staff are outstanding, friendly, and helpful.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello Sean R, Thank you for telling us about your stay with us at Dallas Inn & Suites. Our housekeeping and customer care our a point of pride at our property and I am happy to hear that both departments met the standards set for them during your stay with us. If there is anything we can do to improve our breakfast however, I would love to hear from you. We are always anxious to hear from our guests on what they would like to see offered. If there is anything else I can be of assistance with please let me know at (503) 623-6000. We look forward to seeing you again. Thank you, Sarah Javins Manager

"Messed up reservation and bad attitude"

2
18/10/2015

Reserved a king room and got a queen size with a little attitude. Told us we should have called the hotel instead off using the Best Western website (my fault) Alarm clock from previous guest went off at 4:00am (might be good to show the maid how to turn it off) No eggs at breakfast and the pool is slightly larger than a jacuzzi.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello Bill B, Thank you for telling us about your experience at Best Western Dallas Inn & Suites. I apologize that there was a mix up in your reservations, and will see what I can do to prevent that from happening in the future. I can tell you that the mix up could have been caused by two things: if you needed a pet friendly room we only have those with two queen beds, or if our kings were sold out online reservations will automatically place you in the next available type. We are currently offering a rotating hot menu for the convenience of our long term guests, but with some new changes that are in the process will be offering hot eggs on a more frequent basis. If you would like to see anything else offered on our menu I would love to hear from you any ideas that you have. We as a staff strive to offer the best service possible for our guests, and apologize that we did not meet that expectation with your stay. If there is anything else that I can do to be of assitance please contact me at (503) 623-6000. Sincerely, Sarah Javins Manager

"Stay"

4
17/10/2015

Lori, the person was amazing and so sweet, so have stayed here. There is a room for running/ walking on a treadmill, a spa pool, and it is within walking distance of everything in Dallas, My family had a good time

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello Hannah D, First I would like to thank you for telling us about your stay here at Dallas Inn & Suites. We appreciate that you took the time out of your day to review us. I am happy to hear that your family enjoyed their time with us, particularly our swim spa and fitness room. If there is anything we can do to make your future stays with us more enjoyable please feel free to contact me at (503) 623-6000. Sincerely, Sarah Javins Manager

"Outstanding Service"

4
11/10/2015

The staff at the Best Western Dallas Inn & Suites was professional, helpful and friendly, great place to stay. I am in the process of moving to the Dallas, I am now convinced that this is a great place because of the staffs knowledge of the area and recommendations made. The local restaurants were within walking distance and great. The location of the Inn gives easy access to banks, restaurants, grocery and convenient stores. An overall great experience.

"Exceptional Service brightened out day"

5
06/10/2015

The front desk clerk at this hotel was very helpful in offering suggestions for things to do, restaurants, etc. She even made calls to find out the daily specials at each restaurant. She went out of her way to be helpful, and made out stay very enjoyable. She was very cheerful and welcoming every time we saw her.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello Debbie989, Your review for Dallas Inn and Suites is truly appreciated. We are happy to hear that Laura was able to provide such superior customer care to you during your stay with us. It is our goal to accommodate each of our guests needs as best as possible with the best attitude we can, and it sounds like we met that goal with you. Thank you for letting us know how we are doing. If there is anything else we can do to continue improving our service please let us know. We look forward to seeing you next time you stay with us. Sincerely, Sarah Javins Manager

"seems to be only 1 in town"

2
05/10/2015

if there had been another place to stay in town, we would have, but since we had no choice..but we didn't, so. This BW was like a Motel 6 with a paint job and a new sign. We did not partake of the breakfast bar so cannot give a review of that.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello Daniel B, Thank you for taking the time to tell us about your stay with Best Western Dallas Inn and Suites. We are currently in the process of updating our entire property and hope that you approve of the changes next time you stay with us. If there is anything else we can do to improve your stay with us please feel free to contact me at (503) 623-6000. Thank you, Sarah Javins Manager

"The Best is Best Western Dallas Oregon"

5
26/09/2015

I have stayed there a number of times and have never been disappointed. This hotel is one of the few "Pet" friendly hotels in area. The rooms are clean, neat and nicely decorated and include a small refrigerator and microwave oven. The grounds are well kept including the "Pet" friendly grass area at the rear of the parking lot. They have a nice laundry alcove in the rear of first floor that is always clean and neat. Best Western Dallas Oregon offers a work out room and indoor pool along with the very nice complimentary breakfast every morning. They are centrally located to shopping, gas stations, restaurants and within driving distance to Salem, Oregon the state capital. The staff of this hotel are courteous, friendly, professional and outstanding in every way I can mention. From the front desk personnel like Lynette, to the manager Sara to Matt who is front desk at night and prepares the complimentary breakfast offered by the hotel to their guests. My highest recommendation and strong encouragement to stay at the Best Western Dallas Oregon. You will NOT be disappointed!

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello Puppy Pal, I wanted to thank you for taking the time to tell us about your stay at Best Western Dallas Inn and Suites. Both Housekeeping and Customer Service are points of pride with our staff and I am happy to hear that we succeeded in our goals with your stay. Please let us know if there is anything we can do to improve your future stays with us. I can be reached at (503) 623-6000. We look forward to seeing you again. Sincerely Sarah Javins Manager

"Stayed there for a nearby vineyard wedding"

5
26/09/2015

Laurie, part of the hotel staff, was very gracious and helpful. The breakfast was standard but well stocked and the fresh fruit was fresh. We all had fun in the oversized whirlpool, fitting in at least 10 of us.

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello M G, I wanted to thank you for taking the time to tell us about your stay at Dallas Inn and Suites. We are always looking for ways to improve our breakfast selection; if you have any ideas I would love to hear them. Please let us know if there is anything we can do to improve your future stays with us. I can be reached at (503) 623-6000. Thank you, Sarah Javins Manager

"Fantastic staff!"

4
26/09/2015

My family recently stayed at the hotel for a family wedding. We had at least 7 rooms reserved. The hotel staff went out of their way to make sure we were welcomed - even letting us hang out a bit extra in the pool after hours. In the hullabaloo of wedding details two of us left things behind. The hotel staff mailed our items back to us. Thank you for a great stay!

Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
Hello Jgnoe, I wanted to thank you for taking the time to tell us about your stay at Dallas Inn and Suites. Please let us know if there is anything we can do to improve your future stays with us. I can be reached at (503) 623-6000. We look forward to seeing you again. Sarah Javins Manager