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Best Western Hotel Cottonwood Inn, Cottonwood

4.0/5  - basé sur 705 notations.
993 S Main Street, 86326-4608, Cottonwood, United States - See map

Sedona is just 20 minutes away! Come visit the beautiful Sedona-Verde Valley! The Best Western Cottonwood Inn is centrally located to many attractions. Take a relaxing four-hour train ride on the Verde Canyon Railroad, First Class or Coach car. enjoy a dinner/show at the Blazin' M Ranch. take the Serengeti Safari at Out of Africa. Perhaps opt for a scenic cowboy Jeep or trolley ride in Sedona. look for metaphysical enlightenment. drive along scenic routes of Historic 89A. visit Indian ruins. or just stay in and relax by the hot tub and pool, open seasonally March to October, weather permitting. The possibilities are endless! Affordable, economical, clean rooms help offset your cost for a memorable time. We're open 24-hours a day. The Best Western Cottonwood Inn offers the best value and includes a complimentary hot breakfast buffet! The Best Western Cottonwood Inn is a great place to stay and play! For longer stays, consider a Rose Garden Casita, adults only please.

Best Western

Hotel Cottonwood Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 705 guest reviews
NOTE ISSUED
Excellent
223
Very Good
284
Average
134
Poor
36
Terrible
28
REFER TO NOTICE
Business Business
71
Couples Couples
263
Family Family
235
Friends getaway Friends getaway
73
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Previous booking"

4
08/07/2018

Cottonwood would not have been my first choice of hotel as when we stayed before it was not very good and not liked. However we were booked in by a previous hotel ahead of our arrival,we were worried about availability because of the Memorial weekend event. This time at Cottonwood we were presented with an upgraded room,after the briefest of check-ins ever,a very large room,off of the main building,so nice and quiet,bathroom was very clean and smelt "fresh",slept very well,breakfast was organised,hot,in a very small area by Jennifer,a lovely lady who could not do enough to assist the diners,thank you... stay again,(after this visit ?) yes of course.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for reviewing the hotel. I'm so pleased that your visit this time was more than satisfactory and we look forward to your next visit!

"July 4th"

5
06/07/2018

We look forward to our yearly visit. Very friendly staff. Clean rooms. Full breakfast. They even provide gluten-free cereal. Great food & fun in park. Kiddos disappointed because bigest bouncy house obstacle course deflated sevearal times. It still had kids waiting in line! Fireworks were even more spectacular this year.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for your comments on your stay. We thoroughly enjoy our repeat guests and look forward to your next visit!

"Nice Pool - Okay room"

4
26/06/2018

We enjoyed our 4 nights here in May. We wanted to be close to Sedona, but not pay Sedona hotel prices. It was less than a 20 minute drive and very reasonably priced. The staff was very nice. The breakfast was great. The breakfast staff (woman) was amazing! She was so upbeat and nice to everyone - she kept everything clean and refilled. Very nice experience with her!! The pool was nice - our boys (15 and 12) really enjoyed it and the hot tub!

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for reviewing the hotel. I am very pleased you had a very nice experience. Our breakfast host Jennifer is definitely the cream of the crop! We just added new pool furniture and hope you will consider staying with us again in the near future to check it out! Thanks again.

"Nice overnight"

4
17/06/2018

I was in town for an interview and was very happy with my stay. The staff is very friendly and the rooms are good size with comfortable beds. The bathroom was clean with the sink area outside of the shower area. Breakfast was pretty much warmed premade food but always nice when you can get some protein. The view was pretty and I'd definitely stay again.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for your review. I value your comments and look forward to having you as our guest again in the future.

"Good Solid 3* hotel, w/ Nice breakfast"

3
13/06/2018

24 hour coffee in lobby . Not far from old town. Tucked in behind a restaurant and a gas station, a bit hard to spot first time. Adequate room and surroundings. Nice and quiet. Convenient booking, checkin and out etc. Helpful front desk folks.

"Family vacation "

5
12/06/2018

A nice hotel, just a short trip from Sedona. Prices are a lot better in Cottonwood compared to Sedona, they have a very friendly staff. The breakfast is really good and the rooms are nice and clean. Not far away from shopping and restaurants.

"No frills but large room"

3
10/06/2018

My expectations were pretty low, and I was relieved they were slightly exceeded. Overall our two queen bed guest room was clean and spacious. Keurig coffee maker and mini-fridge in the room. We were in building 2 by the pool, which was noisy and crowded when we checked in, but people cleared away after it got dark, and the property was quiet overnight. The breakfast included in the room price was decent, but no where near on the level of the bountiful Marriott Residence Inn and Fairfield Suite breakfast buffets. For example, the Best Western buffet had no cut fresh fruit, no waffle maker, no bagels or English muffins. There is no fitness room at this property either. I agree with other reviewers that the room rate is pricey for what you get.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for your review. I'm a little concerned because we do offer fresh fruit (oranges), waffles, and bagel, English muffins, or biscuits at breakfast. I'm hoping this is an oversight but I will be checking to make sure these things were not amiss in the last few days. Thanks again for your review.

"Not the best experience"

3
02/06/2018

Although we checked in early, we didn't return to room until almost 11 PM. We found the sink faucet had a very bad leak and flooded the counter top if you turned on more than a trickle. Too late to report for repair. $5 discount was applied at checkout.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.

"Cottonwood Overnight Retreat"

4
29/05/2018

It was a pet friendly hotel and it had a great staff. My only complaint was that it was way too expensive for what it was, it truthfully should have cost in the neighborhood of $65.00. Overall the best part of the Inn is the staff as they bend over backwards for us!

"Very pleased"

5
27/05/2018

We were traveling from West Virginia and decided to stay the night here. We fell in love with the town and the hotel and decided to stay a second night. I would highly recommend this hotel and area. Breakfast was awesome as well as all the staff! Thanks for a comfortable stay!

"Best Westerrn"

3
16/05/2018

This location is good (near Sedona) but the quality of the Best Western Experience was just average compared to other Best Westerns. The price was right and the service at the free breakfast was above average.

"An amazingly friendly hotel!"

5
12/05/2018

This hotel was a perfect location for our evening entertainment at a close-by ranch. It was extremely quiet and a comfortable place. But the morning breakfast was the best with so many great choices it was hard to decide what to have. And, the waitress/cook was one of the friendliest people we've met.

"Great Hotel & Staff"

5
08/05/2018

Had a very good experience at this hotel. Staff was very professional and helpful. Room was well maintained by cleaning crew. Why must we have 200 characters to submit a written review? It feels like a class assignment.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for the wonderful comments, despite having to write 200 characters. lol We are so glad you enjoyed your stay and hope that you will visit us again soon!

"customer service"

1
05/05/2018

Very poor customer service at check in. We appeared to be an inconvenience. Given erroneous, incomplete information about reservation procedures resulting in being locked out of our room and being disturbed during the night after we had gone to bed to remedy the errors made by the front desk person when checking in. Slow internet connection.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered. The employee situation that resulted in your inconvenience and displeasure has been dealt with accordingly. It is my hope that you will consider staying with us again.

"Nice accomodations but a bit pricey!"

4
03/05/2018

I was visiting Cottonwood to attend the Verde Valley Birding and Nature Festival at a near by state park. Motel recommended by the event organizers. Easy check in, nice room on 2nd floor at back unit facing the river and mountains to the east. I arrived late in afternoon after a long drive from Phoenix. Walked next door to Mexican restuarant for dinner. Quiet night, up early for festival events. Nice breakfast on site starting at 6 PM on weekdays. After my days activities I enjoyed a relaxing swimming in the motel pool. Only problem was that there were no lounge chairs at the pool just tables and chairs. I like to sun bathe so I had to lie on the concrete deck.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction. We have ordered brand new pool furniture due to age and broken items and are anxiously waiting for it to arrive. I hope you will consider staying with us again so we can provide you with an even better experience. Next time visiting for the Birding Festival, make sure to call us direct and ask for the Birding Festival group block. We were offering discounts for those attending. Thank you.

"Good place to stay in Sedona/Verde Valley area"

4
29/04/2018

Stayed two nights in a reasonably-sized, quiet room with 2 queen beds. The room was clean and showed minimal wear. The beds were comfortable (firm mattress), and pillows were adequate. The vanity area was reasonably-sized, well-lighted, and had an open cupboard area next to it to put toiletry items. While there was no desk, there was a large table and adequate outlets for electronics. There was a refrigerator, but no microwave. WiFi worked okay. Breakfast was standard Best Western hot breakfast. The friendly attendant kept the room clean and well-supplied with breakfast items.

"Great place to stay"

5
23/04/2018

Recommend this hotel for it's location-much more reasonable than Sedona and not that far away. Room was clean and a good size for 2 queen beds. Hotel has upstairs and street level rooms; pool nearby and adequate parking.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for your review of the hotel. We are glad you would recommend us and hope that you will return again in the near future.

"Tucked in among numerous businesses"

5
19/04/2018

this hotel is a oasis in the city. The rooms were excellent. The pool was clean and well kept as was the hot tub. There is a laundry. An excellent Mexican restaurant is steps away. Really excellent! But there are numerous other restaurants within easy walking distance.

"Perfect first stop on a trip to canyons"

5
15/04/2018

While putting together our itinerary to the canyons, we came across a great starting point: Verde Canyon railroad tour. This hotel is about 10 minutes away. While it is not a fancy hotel, it was just perfect for us. Very clean, cozy, everything in good working condition, friendly staff. Breakfast was a real delight with plenty of food options - and effectively-managed. The hotel was very easy to find. There are plenty of food options nearby.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for the wonderful review. I'm so pleased that your stay was more than satisfactory and the staff was friendly. We look forward to having you as our guest again in the future.

"Good hotel for the price."

4
07/04/2018

Older hotel but kept up. I do not know what the regular rooms are like becasue we stayed in the casitas which have bigger rooms so they were nicer in that regard. Breakfast was okay but not real good. The location is great.

"Relaxing time in Sedona area"

5
04/04/2018

We stayed in the casetas and really enjoyed our stay - good sized room with small private patio - pool was nice and staff friendly and helpful. Room was really clean and comfortable as well as quiet. We will definitely stay here again.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

"Adequate but overpriced"

3
28/03/2018

Our room had a sink faucet that was not properly fastened and moved all around. The tub spout was not properly fastened. Overall, maintenance appeared to be somewhat lacking. Not a great value for the price charged.

"Nice little motel "

4
27/03/2018

Booked this as wanted to visit Sedona and hotels there were over priced. Cottonwood is an easy drive from Sedona and the motel is easy to find on the main road. We stayed 4 nights and we enjoyed our stay. We were out during the day but the rooms were nice to come back to at night. Always nicely cleaned while we had been out. Nice clean pool which we only used once. There was a free breakfast which my dad made it down to a couple of time to but I didn't. He said it was pretty good. Next to a gas station which we bought drinks and snacks from, also several restaurants nearby. Would stay here again if in the area.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for your review of the hotel. I'm very pleased that your visit was more than satisfactory and we look forward to your next visit to the area.

"Very nice Best Western.. Great service...Great breakfast..."

4
26/03/2018

Upon my check in the clerk was kind enough to accommodate my request for a casita! I really appreciate quiet and she knocked it out of the park with this one. Very nice, large casita with a patio, microwave, and refrigerator. They even have actual glass drinking glasses! amazing, as I hate those plastic cups other hotels offer... I could use some plugs near the bed for charging your cell phones etc. But overall, great breakfast and service too! If in the area, I would stay here again..

"Cottonwood AZ visit 2018"

5
21/03/2018

affordable and centrally located to the entire area. Sedona is only about 20 minutes away, enjoyed touring that area too. Old Town Cottonwood was enjoyable and bought some delicious Olive Oil and Balsamic Vinegar there, tasting the different flavors was fun. Store owners gave tips on different things to see. Loved dinner up at the Jerome Grand Hotel Asylum Restaurant. Great experience over all.

"Hotel needs refreshing"

3
09/03/2018

The hotel was not the worst hotel, but for the same money I've stayed in much nicer. It feels outdated, bedding needs to be replaced, flooring, colors, fixtures etc. Cleanliness was an issue, not my idea of fresh.

"Cottonwood Arizona Stay"

4
08/03/2018

Nice little town to stay in. Hotel was average for the cost, very quiet, with nice surrounding area. Hotel staff was a bit overwhelmed at checkin, could have used a bit more help. Comfortable beds, clean, average rooms.

"Return visit to Best Western Cottonwood Inn"

5
05/03/2018

We stayed at this Inn last year and decided to make a return stay this year. The Best Western Cottonwood Inn establishment is clean and the staff are friendly and helpful. The full breakfast that comes with the cost is delicious. The lady who was the cook and kept the food trays full was very friendly and helpful. I overhead her giving helpful ideas of to what the see in the area and even driving directions too. She would walk around the dinning area and see if everyone was enjoying their breakfast. The Inn is in a good location for walking to restaurants too. Room cost was reasonable. Joy & Rick

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for taking the time to review the hotel. Each staff member strives to give each guest a wonderful experience. I'm very pleased that you chose to return for a visit and look forward to having you as our guest again in the future. Thank you again.

"Nice budget option/fine for an overnight"

4
03/03/2018

Prices skyrocketed in Sedona so we decided to look in Cottonwood. We are BW customers and the price was right. Nice sized clean room, all the amenities. Breakfast was fine; hot and cold options. Would stay here again

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

"good value"

4
03/03/2018

I used this inn for a couple of nights while exploring the area. The inn is easy to find and offers a good range of rooms. Staff very helpful and answered any questions asked also supplied a very selection for breakfast. Take a trip to "Out of Africa" it rained the day we went which really spoilt the day. Don't miss a trip on the Verde Canyon Railroad.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for taking the time to review the hotel. I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

"Would stay again !1"

4
16/02/2018

At the last minute we needed a hotel room in Cottonwood. It's a quaint city with just a few hotels, most of them older. This hotel has older buildings, but it has been significantly updated. There are three buildings of units. But hey, this is Arizona. A little outside walking is OK. Parking was convenient. Sidewalks were in good repair. The outside of the buildings was neat and well taken care of. We saw the Maintenence Man working around the property both days we were there. Our room was on the first floor of the rear building and was pool side. Altho, the pool was down for the season, it looked as if they would open it soon. Our room with 2 queen beds was roomy and very clean and neat. The bathroom had been updated and was well supplied. The bed was comfortable and had 4 pillows !! Breakfast was in the lobby of the main building. It was an expanded continental breakfast with several items to choose from. The staff was very friendly. We were very pleased with this location and the service.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

"Enjoyed our stay."

5
29/01/2018

Very generous full breakfast included. Quiet room, good service. I would definitely recommend the Cottonwood Inn. Next to a Mexican family restaurant which is convenient. We had the large family room with two bedrooms and two bathrooms

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for reviewing the hotel. I'm very happy you enjoyed your stay and hope you will visit us again in the near future.

"Very Nice Hotel"

4
14/01/2018

Very Nice hotel in a great location in Cottonwood. We had a casita & it was very quiet. Nice big room. Breakfast was good & hotel is close to restaurants. Close to Sedona & Jerome to take in all the sites.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for your review. Our Casita's are a favorite among guests and I'm pleased you had a pleasant stay. We look forward to having you as our guest in the future.

"Great place to stay"

5
07/01/2018

This is a really nice hotel. It is very easy to find being located on the main road. We received a really warm and friendly welcome from the lady on the front desk, despite it being after 21:00 when we booked in. The room was very clean, it had air conditioning which was running, so the room was already at a comfortable temperature and the bed was very comfortable. The complimentary breakfast was very good, with plenty of choice of both hot and cold food (Eggs, bacon, sausage, waffles, fruit, yoghurt, cereal Etc. and a selection of different types of bread). The lady running the breakfast room was excellent, not only did she look after all the people sat at the tables, she kept up a good supply of freshly cooked food and plenty of it, she was also a mine of information of what to see and where to go in the area. She also looked after a disabled man who looked as if he was unsure of what to do, service like this is often hard to find. EXCELLENT. This hotel is ideally situated to explore the area, with the historic town of Jerome and the Jerome ghost town only 10 Minutes away, picturesque Sedona is only a 20 Minute drive and there are a lot of other historic places to explore. There a number of restaurants and cafes etc. within walking distance that give you a good choice for an evening meal. There is also a Walmart which is only 3 Minutes away. All the staff we had the pleasure of meeting were very friendly and helpful, they went out of their way to make sure we had everything we needed, and had a pleasant stay. My wife and I definitely recommend this hotel, and are already making plans to stay here again, we will be staying at this hotel longer this time so that we can explore more of the historic and interesting sites in the area.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for the wonderful comments! Each and every staff member try very hard to give our guests the best stay possible. Jennifer in the breakfast room is a definite asset to the hotel. We look forward to your next visit with us.

"Staff was friendly but rooms needed some work."

3
05/01/2018

for the amount i paid for the room i am happy with the room given to me in this small town. service provided by front desk was very helpful and would only recommend if you need a room fast or if you have limited budget.

"Nice hotel, good breakfast"

4
03/01/2018

The employees here were friendly, helpful and efficient. We enjoyed our stay.The free breakfast was excellent and the staff kept everything hot and ready, despite a basketball team eating along with many other guests. They did this with a constant smile and polite conversation.

"tv channels"

2
30/12/2017

This motel didn't have any major tv channels which would include abc, cbs, nbc, espn, fs1, etc. Weird selection of junk channels is all that's available. Management people had a didn't seem to care. Hard to be stuck in a motel in peak football season and no tv coverage.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for your review. We just installed Direct TV and are working on packaging what works best for our guests. We do have local channels such as ABC, CBS, and NBC and I'm not sure why you couldn't find them. We are changing our lineup to include more sports (I'm a sports fan too) and should have that updated within a few days. I apologize for your inconvenience and hope you will come again for a better experience.

"Best Western Cottonwood Inn"

5
10/12/2017

Very quiet and the room was good size. Staff was great and very helpful. The rooms could use a little updating, but overall it was great and I will stay their again.Great location and parking was close to room.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for your review. We planning on updating our rooms in early 2018. Hopefully you will come back and look at the improvements we've made! Thanks again for your review and take care.

"Nice Clean Hotel"

4
01/12/2017

Friendly staff, clean rooms, great housekeeping, beds and pillows not too comfortable but room was clean. Breakfast had a good variety, tasty and very clean room. Hours of service stopped at 9:00 am which was slightly inconvenient. Location was good.

"GREAT EXPERIENCE"

5
29/11/2017

The rooms were very clean.. hotel is in convenient location to major highways for sightseeing and shopping.. .. there was lots of hot & cold food selections for breakfast.. the staff was friendly and helpful. I hope to stay at this hotel again sometime in the future.

"Clean and affordable"

3
26/11/2017

The staff is kind and attentive. The room I stayed in was very clean. Everyone around is friendly. The rooms are a bit dated but the bed was comfortable. The pillows arent that great. Overall if you need a good night sleep and a decent shower, this place is good. Again, the staff is so friendly.

"Best Western Cottonwood Arizona- not recommended"

1
26/11/2017

Good size room, average decor, bed sheets were dirty and only one staff member on so no one able to get us clean sheets! Stated we were getting AAA discount but when we received our receipt there was no discount applied. Would definitely NOT recommend this hotel.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for your comments on the hotel. Feedback is the only way we can continue to do what is right and fix what is wrong. I sincerely apologize that your expectations were not met. I reviewed your folio and you were given the AAA discount as requested. You stated to the front desk agent that the sheets were thin; not dirty. Yes, she was by herself but stated to you that if you gave her some time, she could change the sheets. You declined. I would like to apologize again for your inconvenience and hope you give us another opportunity to try and exceed your expectations. Thank you.

"Great Value"

4
25/11/2017

Great clean, inexpensive hotel for time spent in Cottonwood. The rooms are clean and there is a refrigerator in the room. There is nothing fancy about the hotel, but you aren't paying for anything fancy. This is my second time staying here and I will stay here again if I need lodging in the Cottonwood area. There is also free breakfast in the morning, which is always a plus.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for commenting on your experience. It's always a pleasure to have repeat guests and we look forward to your next visit!

"Best Western Hotel"

5
22/11/2017

Stay only one night. But enjoyed everything except the breakfastr lady was too chattie. It made me feel she was trying for more tips. Everything else was exceptional. Thank you. We deliver to Cottonwood M. S. and just passing thru.

"Best western Cottonwood"

4
19/11/2017

My sister and I were doing the National Parks in Az and UT. We tried to stay a BW as they were clean, reasonable and included breakfast, which eliminated an extra stop. This hotel was in a good location but more expensive than the other BW we stayed at. Other than the price it was a great hotel.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for taking the time to write your review. The National Park visits must have been awesome to see! Unfortunately with most hotels, location is always indicative of the price. I'm so glad you had a great stay and hope you will visit us again the next time you are in the area.

"Seeing Stars"

3
18/11/2017

Last minute trip, they were clean and available in a convenient location. I woke up early and ready for the day. In-room coffee and a fridge were ready if I needed them. The breakfast offered could have had vegetable options, but otherwise, it was a nice last minute get away.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for your review of the hotel. I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

"Totally met my expectations"

3
11/11/2017

As with all hotels it's not easy to rate as one thing may be amazing while the other thing might not be. My room was large and quiet and comfortable. The pool and hot tub were closed for the season which kind of sucks when the day time temps are still quite abit above 70 so at least having a hot tub at night would be good. The hot breakfast provided was more than enough variety and the quality was good. The front desk person was friendly and checkin very smooth. I would recommend staying here for sure and will next time I come up this way.

"Run Down BW Motel"

2
07/11/2017

BW is my preferred motel when traveling/touring, and this is the most run down motel of all that I have stayed in. Beds are horrid! However, the breakfast was as normal. I will not stay in this motel again, even if I will need to find another Brand motel. I am a Platinum customer and was really disappointed in the run down nature of this establishment. This is my initial review of any BW I have stayed in but I felt it necessary to voice my opinion on this one. This motel is in serious need of a remodel or upgrade to perform in the BW standards of appearance/quality/stature in the motel industry.

"Cottonwood Best Western"

5
01/11/2017

This was a very nice place to stay. Loved that it was close to Phoenix, Sedona and Jerome. The hotel was clean, comfortable, and quiet. Employees were all nice, friendly and personable. I also liked that the rooms open up to the outside and not into a hallway. Had a great time!

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for taking the time to review the hotel. I'm happy your visit was more than satisfactory and I look forward to having you as our guest again in the future.

"nice place for a reasonable price in the Sedona area"

5
26/10/2017

we were staying for three nights to visit Sedona and surroundings. Cottonwood is a good alternative to overpriced Sedona. The drive to Sedona takes only 20 minutes and the hotel can easily be reached. There is a nice mexican restaurant right next door. The rooms were spacious and clean and the breakfast was good also. I would stay here again.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for your comments and for taking the time to review the hotel. We look forward to having you as our guest again in the future.

"Clean and Courtious"

5
23/10/2017

It's rare that I stay at a Best Western because I've been afraid of the name thinking it was a low budget hotel so it couldn't be a nice stay. To my dismay, I must admit, it was a much better stay than some of the more expensive hotels I've stayed in. It was a real treat staying at the BW in Cottonwood.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for the wonderful compliment! Best Western has come along way in recent years. The staff here strive very hard to give each guest an excellent stay. We hope to have you as our guest again in the future.

"Will definitely use again"

5
20/10/2017

Great location, great staff. Will definitely stay there again. Beds and rooms were a bit outdated, but comfortable nevertheless. Didn't use the pool or jacuzzi, but looked clean and inviting. Didn't hear much noise, which was another bonus.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Good Morning! Thank you so much for the wonderful review. I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

"Great place to stay"

5
11/10/2017

We stayed here this past weekend and what a great place. The staff was very friendly and accommodating. The room was clean and very comfortable. The breakfast was excellent with something for everyone. It was very quiet which is what we like. Overall, it was great.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit appears to exceeded your expectations. We look forward to your next stay with us.

"Mrs"

3
07/10/2017

We stayed at BW Cottonwood for 3 nights. While we felt the hotel needed some updating we were very happy with the help we received at the front desk. We were especially impressed with Jennifer in the breakfast room...... a "talented hostess" and a huge asset to your hotel!!!!

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
I apologize for not meeting your expectations regarding the updating of the hotel. We are in the process of many projects and I'm sure you know it takes time. That's why I'm truly grateful for the excellent staff we have, especially Jennifer. She IS an asset to the hotel and I hope she stays around for a long time. I hope you will consider staying with us again. Thank you.

"Great option for Sedona wine festival"

4
07/10/2017

Room was spacious and staff very helpful and courteous. We found that this was a great value compared to Sedona rates but very close to hiking in the area and very close to Sedona activities. Perfect place to stay if you are wanting to enjoy the winery tasting rooms in old town cottonwood.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for taking the time to review the hotel. The Verde Valley Wine Trail and the local tasting rooms have become quite popular. We look forward to having you as our guest again in the future.

"Very friendly hotel"

5
07/10/2017

Warm & friendly welcome, the room was very clean & comfortable. Breakfast, good food, well cooked & plenty of it served by friendly staff. Good location & easy to find. We definitely recommend a visit to this hotel.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Good Morning! Thank you so much for taking the time to review the hotel. Each staff member strives to give each guest a wonderful experience. I'm very pleased that you will recommend us look forward to having you as our guest again in the future. Thank you again.

"Very clean, nice, friendly, great place"

5
02/10/2017

I would love stay here again, no problem with that decision. Very nice everything! I did not check out the pool so can not comment about that. Great location but if coming from the east you could miss their sign due to shrub blocking it; but you could make that left turn and turn into the other side of the facility. I have stayed at another chain in this town and found it ridden with problems, not friendly, poor customer service with multiple problems encountered. So stay here.

"No Sports"

3
01/10/2017

Stayed two nights at the Best Western Cottonwood. Hotel is near a busy corner, but our room just back from the lobby was quiet and standard for a Best Western. Breakfast was the typical fare with waffles, muffins, oatmeal, and eggs/bacon/potatoes. Internet worked well in the room and easy to connect to. Huge surprise and disappointment came when I wanted to tune into the Diamondbacks game and a College game that were on. No sports Channels available on the TV. I have never experienced this anywhere. We ended up watching HGTV House Hunters a favorite of my wife, but even she was bummed that she could not watch her Diamondbacks play the Royals.

"Jennifer at the front desk made our day"

5
30/09/2017

We showed up tonight with no reservation due to an unfortunate experience at a local campground that left us without anywhere to stay. Jennifer at the front desk was amazingly accommodating and gave us a discount even though we didn't ask. We were so grateful for her compassion during a difficult situation.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for taking the time to review the hotel. Jennifer is such an asset to the hotel. We look forward to having you as our guest again in the future.

"location"

5
22/09/2017

Sedona Clarkdale Jerome all right on short drive to be so centrally located to all the great places to visit even Prescott is a hop over Mingus mountain or a quick run down the 169 Cottonwood is small enough to feel small town but still have all the amenties needed great stay always at the cottonwood inn

"Gem of Cottonwood"

5
21/09/2017

Looking for a great place to stay while visiting Arizona, then make sure you visit the Best Western of Cottonwood. Rooms were clean, the hotel is located close to Sedona & Jerome. The staff including the manager could not have been any nicer and eager to help, or answer any questions you may have about the area.

"Another Great Experience"

4
19/09/2017

We enjoyed our visit so much this past May that we chose this location again for a visit to Sedona and the surrounding area. The refrigerator in our room did not work, and the issue was resolved before the end of the second day of our stay. Although there is no microwave in the room, I learned that one is available in the breakfast room near the check-in lobby. There are several nice options during breakfast and hostess Jennifer made sure we had everything we needed.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for taking the time to write a review. We are glad you chose to stay with us again and love our repeat guests. It makes us feel like you're family. Jennifer is such an asset to the hotel. Please come back and give us another opportunity to show you a great experience.

"nice room - friendly service"

5
19/09/2017

they found me a room even though the town was busy with a biker rally - we ended up in one of their casitas - but it was pleasant and clean and very quiet with no one above or below us - hotel is easy to find and in the midst of a lot to see. WONDERFUL breakfast with hot scrambled eggs and bacon and waffles and fruit and fruit juice and cereal and sweet rolls and and and. A very nice breakfast - we would return if in the area again

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for the review. I'm so please you enjoyed your stay. I hope that you will come back real soon!

"Cottonwood AZ Best Western"

5
18/09/2017

5 star hotel at a 3 star rate. On the top of my list to stay when I go to this area. Spacious and quiet Casita rooms. Well set up for business travelers and families. Centrally located at the crossroads of all the local major highways. Very comfortable.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for taking the time to review the hotel. Our staff strive very hard to give each guest the best stay possible. We look forward to having you as our guest again in the future.

"A little worn out"

3
11/09/2017

Room not ready as promised, sheets were paper thin and worn out. Overall average hotel stay for the price.blocation was near all the sites we visited and was near several restaurants and shops in Cottonwood and Clarkdale.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction.

"Great Location, Excellent Rates"

5
11/09/2017

I was attending a film festival in Jerome and I usually stay in Jerome, but the hotels were either sold out or the prices hiked, so I checked Cottonwood just down the hill. I paid less than half of what I would've paid in Jerome and got a clean room. It looks like the hotel's been completely renovated. Courteous staff. Free hot breakfast in the mornings. Would definitely recommend this hotel.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for taking the time to review the hotel. I'm pleased you enjoyed the hotel and look forward to having you as our guest again in the future.

"As enjoyable as a long-term stay can be."

4
05/09/2017

Foremost, the employees are all friendly. The room we had was dated, but kept exceptionally clean. Breakfasts were as varied as breakfasts can be, but good. More fresh fruit would have been good. We were there almost 2 weeks, and everything was satisfactory.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for reviewing the hotel. The staff and I care very much for our guests and I'm happy your visit was satisfactory. We look forward to having you as our guest again in the future

"Very Nice hotel in Cottonwood AZ"

5
04/09/2017

On our way to Sedona, stopped to see friends, got late, stayed the night, great little hotel, really good restaurants within a few steps, Mexican and Black Bear, great breakfast, easy on off to 89A, gas station next door also

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for taking the time to review the hotel. I'm very pleased your visit was more than satisfactory and the area was to your liking. Please come back and visit us anytime!

"Perfect location"

5
28/08/2017

As with all Best Westerns, the hotel was clean and comfortable. The staff was friendly and helpful.. This location is perfect. Near 2 National Monuments, a short drive to Jerome, a short drive to Sedona and a short drive to old town.

"Relaxing in Cottonwood"

4
25/08/2017

The staff was very helpful, the room was very clean and comfortable, and the pool was inviting and spa was warm and comforting. The only thing we found to be a problem was the breakfast. They offered eggs, sausage, and gravy. They were all very salty.

"Excellent stay"

5
23/08/2017

I personally love Best Westerns. You know you are getting a pretty decent room and breakfast for a good price. From that perspective, this is an excellent hotel and I was very happy to stay here. I would rate this on the higher end of BW I have stayed in. The location is excellent, the staff very warm and friendly (really everyone I encountered in Cottonwood was), the room was very nice and clean, and we enjoyed the pool. The only small complaint was the breakfast room was a little small, and it was beyond capacity at 730 on a Sunday, but breakfast options were good (typical BW). My wife and I had so much fun in Cottonwood and enjoyed this hotel and we will return again soon!

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay experience. I'm very pleased your visit was more than satisfactory. We look forward to having you as our guest again in the future

"Ok"

3
23/08/2017

We were very warmly greeted by the woman at the front desk. Pretty nice room. Pretty typical motel room. 2 issues. One was the shower control was very fickle and hard to get the desired temperature. Also there was a sign on ice machine..... Asking to not fill ice chests. Personally I think it's very small minded to turn off customers as they are leaving.... Just to save a few dollars. I left me with a very bad feeling to the whole place

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for taking the time to review the hotel. I apologize that the sign regarding filling ice chests appeared "small minded". We do that, not for the sake of saving some money, but for our other guests who want ice but can't get any due to the ice machine being completely drained by one ice chest. It does take time for the machine to make ice to capacity and it's just a matter of courtesy. I hope this does not hinder your decision to stay with us in the future and we look forward to having you as our guest again.

"Visit to Cottonwood and Verde Canyon Railroad"

5
20/08/2017

The Cottonwood BW was clean. The breakfast was delicious. The staff were all welcoming and friendly. I would stay there again. The location of the motel was on our way to Verde Canyon Railroad. It was also located close to restaurants.

"Best Western Hotel"

3
17/08/2017

Clean rooms, breakfast was nice, very high in carbs, and no fresh fruit compared to other Best Westerns we have stayed in, but that is just a personal preference. It was good we only used the room to sleep in because it seemed smaller than some of the other Best Western Resorts we have stayed in. A/C was noisy.

"A Convenient Stop"

4
17/08/2017

Check-in was a little slow, as there was only one clerk and a van full of visitors beat us to the check-in desk. The staff was friendly and eager to answer the questions the tourists in front of us had. The property appeared to be maintained, as I didn't notice anything on the exterior which was problematic. We stayed in a casita, off the main building, and it was clean and fairly large with a small patio off the rear. Our room was towards the end of the building, away from the parking lot, so it was very quiet and had very little light intrusion into the room. The only complaint was the loud out-of-date a/c unit, which was made louder by a vibration inside of the unit. The property is located within walking distance of several restaurants and mini-marts for meals and snacks. We were only there for one night, but it was a pleasant experience.

"Great place to stay in Cottonwood, AZ"

5
16/08/2017

I loved the Casitas. They were spacious with a little private patio in the back. It was quite and across the parking lot from the rest of the hotel. Breakfast was in the main lobby and was great. Not just bagels and coffee, but real food. The day we were there they had eggs, bacon, potatoes, waffles and toast. I was very pleased with this hotel overall!

"Cottonwood"

4
15/08/2017

Good convenannt location,Good night clerk service,close to room parking, stayed in a casita real nice plenty of room.Quiet comfurtable bed.Plenty of resturants in the area. I would stay hear again anytime.

"Nice location"

5
11/08/2017

This hotel was minutes away from adventures. Jerome and all the hauntiness ( not sure that is a word). Haunted Burger is a great place to eat. What I would do is go there put your name on the list and walk around, since it takes about an hour to get in. There is a tour of the haunted mine, that was pretty neat. We loved swimming in the pool and relaxing in the hot tub. The only bad thing I can say, was the beds were too hard

"Pleasant and great value for $"

4
10/08/2017

Great value in cleanliness, customer service and happiness of staff, close to sooo many great places to visit in the area, nice breakfast included. Reasonably upgraded. Pool and hot tub were pretty and having my room in front of it, I appreciated that the staff enforced the closing time policy so that the area was appropriately quiet for night.

"paid for NON SMOKING room but you could smell smoke all over and the AC was broken!"

1
08/08/2017

Bad Bad experience here. When you walk into a room and a machine is there to extract the smoke... you know you have trouble. They knew about it and didn't offer another room! They said they didn't have any others with 2 double beds.... then the AC broke on top of it and they couldn't get it to work again, they did give me $20 off my account for that.... but man, it was HOT and SMELLY!!!!! We didn't even want to open a window as it's a motel and we didn't feel safe with only girls in the room... not happy. Breakfast was also not good. Just the typical stuff put out, nothing special (Other BW's have better foods!)

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction. I do apologize for all the inconvenience you encountered during your stay and have taken steps to make sure this doesn't happen in the future. I hope that you will consider staying with us again so that we can provide you with a better guest experience.

"Pleasantly surprised "

5
03/08/2017

We stayed one night here. We have a small dog and preferred a casita, but they don't allow pets in the casitas (less people traffic on the sidewalks = less barking). Room was clean, had everything we needed. Great customer service in making our reservation, check-in, and at breakfast!!! Breakfast was well above my expectations. Enjoyed the hot tub! If I had to find any negative, it would be, no grass to walk our dog in (but I do understand I am in dry AZ). She doesn't know what to do without grass, took her to a park a few miles away. They do some kind of special deals with the railroad and Blazin M, but I had already made reservations there. Call the hotel FIRST before making those reservations, it might work to your benefit.

"Not perfect, but excellent customer service"

4
30/07/2017

I had a housekeeping issue during my stay, but rather than focus on that, I'd like to focus on the excellent customer service I experienced during my stay. I brought the issue to the attention of the front desk, not asking for anything in return, but because I thought they should know about the issue. The front desk agent quickly acknowledged the seriousness of my complaint, and was going to give me a discount on my room, but couldn't, because I was booked with Hotwire. That didn't stop her though, she documented my complaint and told me she would ask her manager for permission to issue a credit for my inconvenience. The next morning, when I checked out with a different agent, she (without me asking) confirmed that they were aware of the issue, and I would receive a phone call first thing Monday morning. And first thing Monday morning, they did call and confirmed that a credit was issued (which I did confirm was received). Excellent customer service. Excellent followthrough. Those are a dying breed these days, but this hotel owner should be proud of their staff.

"Fun Family Stay n Play"

5
26/07/2017

My kids and I absolutely loved this hotel! The whole staff was amazing! Jennifer, the kitchen server made our trip memorable! She is very sweet and def an asset to this Best Western in Cottonwood. The blue pool made swimming seem more fun. :-)

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit was more than satisfactory. You are correct. Jennifer is a great asset to me and you can tell she truly enjoys the guests. We look forward to having you as our guest again in the future.

"Centraly located"

4
25/07/2017

Front desk was very accommodating by changing us to a first floor room since they don't have elevators and my sister could not climb stairs. The only complaint was the loud squeaky sound the toilet made. Neither one of us wanted to use it at night in order to avoid waking each other up.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for taking the time to write a review. The staff and I care very much for our guests and I hope your visit was more than satisfactory. We look forward to having you as our guest again in the future

"Just OK"

3
23/07/2017

Our first stay at this property and was there two nights. We were very happy to get the upgrade to one of their bungalows for being a Gold member; we had booked a basic room. The unit was nice and clean. A couple of nit-picky items and no biggie: no lid for the ice bucket and the light over the mini bar didn't work. However, we were very disappointed with the pillows; very small (maybe 15"x15") and lumpy. Not comfortable at all.

"Cottonwood - A Must if in the Area!"

5
20/07/2017

As a traveler this property was awesome. My room was one of the Casitas and I would highly recommend. I loved the private balcony. The room was Clean, Had plenty of Usable Outlets, Comfy bed and the breakfast items was diverse. Something for everyone. A definite return visit for me and high recommendation for others.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for the wonderful review! The Casitas are definitely my favorite room type on the property. I look forward to your next visit with us and hope it's even better than this one.

"Feels like a vacation"

5
20/07/2017

Very well kept and cared for. The staff care about the people that stay at the hotel. They are always saying hello or asking if they can help you with anything. As I like to sit outside and read, It was nice to sit in any area I found. Clean and well taken care of.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for the review. The staff DO care about the guests and many are like family to us. I hope you will be in the area again soon and choose to stay with us.

"Great Hotel"

4
19/07/2017

This hotel was great. The room was clean and roomy. Breakfast was hot, and the employee working the dining area was very helpful and friendly. The maid even made a bed for my daughters stuffed animals when she cleaned the room! My daughter loved that! Highly recommend!

"Linda"

5
19/07/2017

Nice hotel, very friendly staff. The front desk was willing to answer any questions that I had. The cleaning staff was very nice, and did a great job with the rooms. Good complimentary breakfast. The woman who was in the breakfast area was very friendly,caring!! As soon as something ran out, or was running low it was replaced. The waffle maker was great. Room size was your average hotel room size. Just wish the TV had more stations to choose from.

"Very Suprised"

4
18/07/2017

I was not expecting much as the hotel is a exterior entrance medium cost facility similar to an Comfort Inn. However, I was really surprised how clean the room was and up to date. the beds were some of the best I slept in. Easy access to food and Cottonwood is a great place to hang out with wine tasting. Not a luxury hotel, but not to be afraid to take a couple night stay-management has to be one the ball to get the ratings it does for this mid cost hotel. Great job guys!

"Good hotel"

4
12/07/2017

This is a nice place and the staff was helpful. Unfortunately their was a Harley Davidson gathering for the weekend in Jerome. The 5:30AM caravan to Jerome with all the bikers was VERY LOUD it was hard to get back to sleep. Good location with great restaurants nearby. I would stay there again, but not the same time as the bikers.

"Cottonwood,Az B/W"

4
12/07/2017

Nice place to spend a week near Sedona and other sites. Room was nice but bathroom fan was very loud and the outside trash was not picked up in a timely manor. Staff was very helpful, we would stay another time if in the area.

"all good"

5
12/07/2017

everything at this location was top notch !! side note ...we walked out of the mexican joint across the parking lot. employees have their little kids running around at 9 PM !! this has nothing to do with BW or the employees. hope this helps you on your trip ! on my way home and will be using BW when i get to area 51.

"Average BW in Cottonwood"

3
11/07/2017

Young lady at check in was very helpful and I was able to check in early. Room was clean, decor was a bit dated, aire-conditioning was loud, but worked. Nice pool area but hours open 9 - 9 are a problem. The average daily temp during Summer in Cottonwood is 100 +. At 9 AM you have about 1/2 hour before pool looses all shade and Sun begins to blaze on pools reflective surface. I arrived at pool at 9 AM to find it closed for cleaning. 45 minutes later air temp was 90 and rising and the unshaded pool would have turned me into a lobster in short order. Summertime hours for pools need to take into account climate!

"Nice location"

4
10/07/2017

We stayed 2 nights here. Pool was great. Our room was close to the pool, easy to run back and use the bathroom or grab another drink. Breakfast was nice. Our girls enjoyed the donut holes at breakfast.

"mini vacation"

5
06/07/2017

We arrived early & were allowed to check in. Had little trouble w/ cable. Maintenence man came in 5 minutes. Wi-fi wasn't working until we came back. Fourth of July in park was nice. Fry's served free hot dogs, hamburgers, & watermelon. Sold apple pie by slice or pie. Vendors served roasted corn& nachos. Watermelon eating contests for kids & adults. Military ceremonies were moving. Fireworks & patriotic music were amaaazing-- better than most!!

"Nice place to stay for a few nights"

4
05/07/2017

This hotel was very clean an the staff very friendly and helpful. The pool was great for the kids an well kept. The breakfast was good and there was plenty of choices, both hot and cold. The bathrooms are super small in the rooms is the only downside.

"Would not stay"

1
02/07/2017

We had cockroaches in the room the service person was not there AC broke ants all over the patio. No shower curtain only given 20% discount should of not had to pay at least one night had to change rooms and pack and re pack. Was not offered any help poor!!!!!!!

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
I apologize for not meeting your expectations. We worked very hard to fix the issues you encountered and you stated you were satisfied at check out with the discount and bonus points. I'm sorry this is not the case now. I hope you will visit again and give us the opportunity to provide you with a better stay. Thank you for the review.

"Not working for me "

1
27/06/2017

Dirty halls and exterior- keys didn't work properly - internet awful - restaurant food ridiculous ran out of beer on tap - we had to move out of the first room they put us in because of the smell - front desk would not help with internet other than me phone number to call tv selection awful - tv was very poor quality

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
I apologize for not meeting your expectations. I value your input and would like more feedback regarding any issues with your stay. I hope you will consider staying with us again so we can provide you with a better experience. Thank you.

"Excellent time in Cottonwood AZ"

5
23/06/2017

Hotel had excellent service. Breakfast was delicious and rooms were clean and comfortable.Location was perfect, not far from Sedona and Red Rock Park as well as great restaurants. Highly recommend staying at Cottonwood Best Western

"Very nice place to stay."

5
22/06/2017

This is a nice clean, quiet Best Western. It's close to shopping and restaurants and other services. Easy to locate as it's near a main intersection in Cottonwood. The Mexican restaurant next door serves good food.

"Maintenance and staff make the difference"

4
17/06/2017

I would have given it 3 stars but we had 2 issues immediately upon check in that they took care of immediately. The refrigerator was off and the a/c had a bad fan bearing. They quickly turned on the fridge and replaced the entire a/c unit which was nice. It is a good central location.

"I would not recomend this Best Western to anyone that usually stays at Best Western's."

1
15/06/2017

We normally stay at Best Western's when we travel but after this last experience we will be looking for another Hotel to stay at. Not sure if this is true for all the locations but they no longer give you individual hygiene items. Everything was issued through a wall dispenser. I don't really like touching dirty used hygiene dispensers. There was no daily newspapers and the Breakfast was lacking at best. Was so bad that we went out for Breakfast for the remaining days of our stay. The Wi-Fi was horrible. Our devices kept crashing. Was a real pain to have to deal with. When we were checking out, we asked about the $10.00 a night reward. The desk clerk told us that he didn't know how to do this since his Supervisor hadn't trained him on it and that we would have to call back and talk to someone who could help us with this!

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
I'm sorry you did not enjoy your stay. We strive very hard to give the best customer care possible. A lot of hotels (not all) are going to the dispensers as part of the green initiative of less waste in our landfills. The dispensers are cleaned and sanitized just like the rest of the bathroom. Most guests love it and am sorry you didn't. The night person you dealt with was brand new and I apologize he wasn't up to speed on the current promotion. That has been fixed. Once again I apologize and hope that you will give us another chance to provide you with a better experience.

"Best Western Cottonwood AZ"

2
15/06/2017

Not a good experience. Breakfast was pretty much horrible. Went one morning and it was so bad that we went out to other restaurants for Breakfast for our remaining stay. No more individual hygiene items. Wi-Fi was awful. Rooms are old and grungy. Need updating badly.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
I apologize for not meeting your expectations. I will be researching ways to improve the breakfast and WiFi. Although the rooms have dispensers, we do offer the individual products at the front desk. We are in the process of updating a lot of the items in the rooms. Brand new carpet was installed in March of this year. I hope you will visit again and give us the opportunity to provide you with a better stay. Thank you for the review.

"Yearly Trips to Cottonwood"

3
14/06/2017

I go to Cottonwood at least 2 times a year. So far this is the only hotel that I have repeatedly stayed at... and yes I have tried others in town. It is a Best Western so expect that kind of quality. If you travel a lot you know what I mean. I think if in a regular size city it would be a $60 a night hotel. There is a gas station right next door which is very convenient. Breakfast is always good. It is also a hot breakfast which is really nice. Most of the other hotels of this type don't offer "Hot" breakfast.

"Best Western Cottonwood, AZ"

4
13/06/2017

I stayed here while in town for a conference . I was in a room that faced the pool, which for the summer months, really might not be a good idea as it was quite noisy. Ask for a room away from the pool if you need it quiet in the early evening. The room was very clean and had a coffeemaker, fridge and microwave. The bed was very comfortable. The push button shampoo, conditioner and bath gel are very outdated and did not smell good at all. Same with the push button lotion. Bring you own if you want to. There was a hair dryer and lots of towels for the room. Breakfast was the basic continental and was good.

"Harley Owners Group Long Distance Ride from San Diego, CA"

5
13/06/2017

Had a great time. No issues or problems at the hotel. Good value and central to our visiting the Grand Canyon, Red Rock Park, Montezuma's Well and Montezuma's Castle. Their pool and Jacuzzi are exceptionally clean and comfortable, a great place to stay when visiting the Sedona area.

"LOVE"

5
05/06/2017

If you love friendly staff, clean rooms, and a pool this is the stay for you. I came here with family and use this place for multiple reasons. I am a local in cottonwood and I highly recommend this to anyone! I could go on and on about how friendly everyone is here but really just check it out for your self.

"Outstanding Lodging"

5
04/06/2017

This amy be the nicest and most comfortable Best Western we have ever stayed in. The place was in excellent condition, and it's obvious the owners and staff care about how well the property is maintained. The staff were all amazing as well.

"Great value, Nice people, Clean Accomodation"

5
03/06/2017

We were passing through and after checking the (high) prices in Sedona, decided to stay here. This worked well as we were continuing on to Jerome & Prescott. This hotel was very nice. The manager checked us was quick and efficient and provided recommendations for restaurants. The room was clean and well kept. There is a Mexican restaurant on site that was good - very convenient. Breakfast the next morning was nice, with two attendants making sure everything was in order (I hate it when you have to track someone down because the coffee is out or something!). I would definitely go back again.

"Southwest Adventure"

5
31/05/2017

Nice hotel, clean, great shower, comfortable. Next to a great Mexican restaurant(try the tamales). The Black Bear Diner is across the street is a wonderful place for breakfast, lunch or dinner. They are known for their large quantity of food on the plates.

"Pretty good"

5
28/05/2017

We have been here for 2 nights. Room is nice, a little small but ok, pool is nice, breakfast was pretty good, food was hot. Staff has been nice. Older place but pretty taken care of. Dog friendly but is $20 A night for a dog. Great Mexican restaurant right next door

"Nice place to stay"

4
27/05/2017

The Best Western in Cottonwood AZ. is a nice place to stay, the room was very nice. The breakfast was very good and plenty of it ,just as good as you would get at a restaurant. The location in town was also convenient and wright off the highway.

"Casita for two"

5
25/05/2017

This is a wonderful place to stay. We had a casita which allowed us to be somewhat segregated from the main body of the hotel. The clerk who checked us in was friendly and helpful answering our questions. The hotel was full and the next morning the breakfast lady allowed us and another few people to eat a little early. The breakfast is varied but it has limited seating. You can take your breakfast back to you room if you wish. The biggest thing for me was the nice lady allowed me to get coffee even before she was finished setting up the breakfast. There is a Mexican restaurant in front of the hotel that was alright and if you do not want to do more driving it is just a walk away.

"Excellent stay!"

5
23/05/2017

Staff is super friendly! Rooms are clean, nice pool and hot tub. Close to Sedona and Jerome. Hot complementary breakfast. Pool is fenced in and has nice sitting areas. Next door to a convenience store and Mexican restaurant.

"50/50 Good and Bad"

4
22/05/2017

The bad: Grumpy and very unhelpful check in staff. Someone else's soap and hair in our shower. The good: The rest of the room was clean, and the check out staff was excellent. The breakfast wasn't bad, even for a vegan (they had hot oatmeal with toppings and fruit).

"Great Wedding Weekend!"

4
22/05/2017

Our family group was in town for a wedding.Staff was great from time we opened car door. Willingly carried our luggage. Rooms Clean, Nice Mt. view 220 side, Nice clean pool. Breakfast was surprisingly good. We used complimentary computer and printer as well. Over all a wonderful experience. Thanks to all!

"May 2017"

5
21/05/2017

Hotel was very nice service was excellent.The car club was uniformly pleased with our stay. The parking was tight but we all managed to find a spot.Wenhad a good time with the various amenities . Old Town is very quaint.

"An Excellent Stay in Cottonwood"

4
17/05/2017

For being on the main drag in Cottonwood this Best Western is very quiet. The grounds are immaculate, the staff is friendly, the coffee pot works, the rooms are very nice and there is a very nice Mexican Restaurant about 100 feet away )depending on where your room is located. The full breakfast is very good and the folks handling the buffet serve a very nice smile even at 0600. Also, the coffee is excellent, fresh and hot. I have 2 very minor issues: 1) I would like a small microwave in the room. 2) The Mexican restaurant is so popular that many of their diners use the hotel parking lot leaving fewer spaces for hotel guests. I travel to Cottonwood frequently and this is always a clean and quiet place to stay.

"Great choice in a small town"

4
16/05/2017

I think most folks stay here as a part of a Sedona trip, it is certainly a less expensive alternative and better quality than the lower priced Sedona options. Roomy, very clean, good beds and linens. A little dated but not much. Fridge, in-room coffee, and breakfast...with a very friendly and helpful attendant. Good customer service.

"Good for budget-minded travellers"

3
14/05/2017

Cottonwood is a relatively small town and yet it has most of the conveniences of a larger city. We chose to stay in Cottonwwod instead of Sedona because of price. Cottonwood is only a 20 min drive away. There are plenty of restaurants and groceries stores around. The beautiful immaculate conception parish is only a 5 min drive if you want to attend mass on Sunday. This BW is a no frills hotel with the layout of a motel. The rooms are clean. Decor is a little outdated. They cater to the older crowd. All the other guests I met were very considerate and friendly. The best part of my stay was meeting Jennifer, the lady would managed the breakfast area. The breakfast itself was nothing to write home about but Jennifer went an extra mile to make us feel welcome and her bubbly personality sure put a smile on everyone's face. Well done Jennifer.

"Great all around"

5
13/05/2017

Good location, lots of room; customer service has always done what we needed. Good pool. Safety of rooms is very good. Checking in and out is easy. Last min rooms usually available. Knowledgeable of activity going on around town and places to eat and see.

"Pleasant stay, but noisy rooms in front of complex"

3
08/05/2017

The Best Western Cottonwood Inn is located right off of Main (Hwy 89A) and Hwy 260, providing easy access to all nearby sites, including Old Town Cottonwood and Jerome. The rooms are spacious and very clean. Our rooms included comfortable (firm) King bed, chair, desk/chair, mini refrigerator, coffee maker and usual bath amenities. Our rooms were in the front of the complex, so we did not really enjoy a good night's sleep due to the street noise and the gas station / convenience store that was very close to the property. The room's air conditioning unit added more noise as it ran intermittently throughout the night. (We shut it off the second night). There is a Mexican restaurant right next to the hotel. (We tried it and would recommend something else nearby). And the Black Bear Diner is a just across the street. The hotel's complimentary breakfast includes hard boiled eggs, waffles, toast, biscuits, muffins, scrambled (powdered) eggs, bacon, coffee, juice, and selection of cereals. Staff members at the Cottonwood Inn were generally pleasant and accommodating, offering directions and suggestions for nearby sites and restaurants. There is also a desktop computer for guest use in the lobby.

"Excellent, caring and nice breakfast"

5
08/05/2017

Courteous staff, clean room, really liked staying at this hotel. enjoyed staying in Best Western hotels. Caring staff at breakfast area, checkout area, nice atmosphere overall. this can be shortened..

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

"Great hotel"

5
04/05/2017

On our way to Sedona siteseeing. Very nice hotel. Friendly staff. Location close to several eating places within walking distance. Pool and hot tub area very inviting. The complimentary breakfast was very good. The staff went above and beyond in their frienlynesss. Would stay here again if I was in the area.

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for the wonderful review. The staff and I strive very hard to provide a great experience for each of our guests and I happy the we succeeded with you. We look forward to having you as our guest in the future!

"Relaxing and Quiet"

5
04/05/2017

The Cottonwood Best Western was a very quiet hotel, considering they did not have hardly any rooms left. My room was very clean, comfortable and quite. No road noise at all. The internet was very slow, but I account that to all the guest on it at the same time.

"It only takes one thing!"

4
02/05/2017

We have stayed in their casita's many times, always enjoyable. But we were a little astounded at the rate increase this time but it was our anniversary and went for it. Everything was perfect until Sunday morning when the water was suddenly shut off with out in previous notice. Luckily we had both showered. When questioned at the front desk the girl said well I tried to call and leave you a message, I said I am really sorry but you didn't we have been in the room all morning. No offer of a discount, nothing. It really isn't fun getting ready without water even in an emergency they could have offered late check out something to accomodate us having to go to the office to use the bathroom facilities to finish getting ready. We have never been treated this way at this location, don't know what is going on..

CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
Dear Ms. Judy - I want to take this opportunity to sincerely apologize for the way you were treated AND the inconvenience you encountered. As you probably know from your past visits, this is not the way we handle ANY guest encounter. I will be speaking to the agent on duty as well as my engineering department regarding the situation. We had a leak in one of the Casitas that was being fixed but nothing should have been shut off until every guest was notified. Once again, my apologies for this situation and I hope you will consider staying with us again. Thank you.

"Riding the Verde Canyon Railroad"

4
28/04/2017

We stayed in Cottonwood after riding the Verde Canyon Railroad. We were a group of 15 and I booked six rooms at the Best Western Cottonwood Inn. This motel really worked out for us. I was nervous about the reservations being correct and called to be sure. It was all correct. We had good lighting, a small frig, and the split bathroom with a sink and long counter outside shower and toilet is always welcome to groups of women. The quality breakfast was unexpected, with scrambled eggs, sausage, breakfast potatoes, as well as yogurt and fruit. We would definitely stay here again.

"A Nice Surprise"

5
27/04/2017

We stayed here one night on our way from Vegas to Phoenix after an afternoon at the Grand Canyon, and was pleasantly surprised at the room. I had doubts about the noise level as we we were arriving with the location but we were in a room at the rear of the property and it was fine. My husband and son grabbed a muffin from the breakfast room on their way out for an early morning Sedona tour and the location was a good spot to explore all the sights we had on our list for the day. Great overnight stay.

"Blown Away!"

5
27/04/2017

After checking the prices of the BW's in Sedona we decided to stay in Cottonwood. It was a great decision. If you want to explore the Coconino National Forest, you could not have a more central location. You are still a short drive away from the Sedona area, the National Heritage sites and Jerome. Jennifer at the front desk gave us some dinner recommendations that we would never have discovered during our stay. The breakfast staff was excellent and the quality of the breakfast offerings were way above average. Even the oatmeal was good! Both my wife and I noticed how quiet the rooms were. We did not hear any sounds from the adjoining rooms. Very clean, and the mattress was really comfortable. We will definitely stay there again.

"Great stay!!"

5
25/04/2017

We were pleasantly surprised with our stay at Cottonwood, AZ. The staff was friendly and our beds were really comfortable. The town is awesome and there are great choices for restaurants and shopping. We will be back, for sure!

CCarrillo-GM, General Manager at BEST WESTERN Cottonwood Inn, responded to this review
Thank you so much for the wonderful review. I'm so glad you enjoyed your stay; not only at the hotel but in our little town as well. We all look forward to your next visit! Thanks again.

"Casita Room"

4
19/04/2017

We were upgraded because of our Best Western membership to a Casita. Weather was too cold to enjoy the patio. Very helpful person at the front desk. Nice breakfast too! City and hotel close to Jerome. So if Jerome is booked on a weekend, stay here.

"Sleepless night"

1
18/04/2017

Double the cost of our last stay and constant noise. People in the next room wouldn't be quiet. Screaming kids and loud adults too. Had problems with Internet and TV. Went to breakfast in the morning and very little/no food left.

CCarrillo-GM, General Manager at BEST WESTERN Cottonwood Inn, responded to this review
Thank you for your review. I'm sorry your stay was not as good as your last. I will review your reservation and work hard to fix the things that I have control over. I hope you will consider staying with us again. I do apologize for your inconvenience.

"Need larger breakfast room"

4
14/04/2017

Would have been a 5 if the breakfast room had been larger . Hard to enjoy a meal that is cold before you can sit down to eat it, also very inconvenient to have to take your breakfast back to your room.

"Still a good choice"

4
12/04/2017

Visited this hotel 12 years ago and liked it, thought we stay again. Very friendly staff, rooms nice and clean. The outdoor pool is well maintained. Breakfast included in stay. They even have a washer & dryer for doing laundry during your travels, which I did use.

"Friendly Staff"

4
12/04/2017

The staff at this location were very nice. The room was nice. The TV was a little difficult to work although they had very extensive instructions printed and placed with the remote. I would recommend this facility to my family and friends.

"Great value & close to Sedona"

5
11/04/2017

We swam in the pool & relaxed in the hot tub. The room was comfortable, four pillows on each queen bed is always a plus! We used the tv & the Internet was fast. I was bummed to miss the doughnut holes at breakfast but everything else was hot & a good variety.

"Wonderful trip"

5
09/04/2017

This is an excellent hotel to stay at for visiting Sedona and Jerome,both within a 30 minute drive.The room was wonderful and staff very friendly, helpful and accommodating. We also made a day trip to the Grand Canyon. Although the day was long, the value of the stay was worth it.

"Nice and comfortable stay"

4
08/04/2017

Needed to find an inexpensive location near Sedona and this was the place. It was clean and in a good location. The breakfast was great and the room served its purpose but was a little dated. The bed was comfortable.

"Cottonwood the gateway to all places, great place to stay!"

5
07/04/2017

This is for all you tourist out there, if you are wanting to visit Sedona and you are on a budget do not stay in Sedona. Cottonwood is just a hop, skip and a jump from Sedona and will afford you a much cleaner, updated and family welcoming hotel for less money. It was a breath of fresh air to spend the night here at the Best Western Cottonwood Inn after spending the night in Sedona and being gouged for a mediocre room with not even cable TV. You are in walking distance to places to eat, a grocery store and some shopping if you choose. Cottonwood is not far from Jerome, the Verde Valley train ride, Flagstaff and other gems to tickle your itch for sightseeing Arizona's treasures. The staff was friendly and was very responsive to some loud party goers in the room next to ours. I've found my go to hotel!

"Very nice stay"

4
22/11/2016

Very nice stay. Quiet, clean and friendly. Good location and priced reasonably. Would recommend to travelers. Staff was accommodating, beds firm and clean. Shower was mediocre but overall happy with stay.

"Reservation"

1
21/11/2016

Tried to make reservation for family members, by the time I filed out all information needed the site timed out and I had start from the beginning. Bad web site design! Finally I vhose a different hotel.

"Value for money"

3
21/11/2016

We stayed for one night on a touring vacation. Room nice and clean, had a problem with WiFi, which was sorted out for me. good place to stay, plenty of eating places around. Very good breakfast, good assortment of things to eat and drink. Very well maintained breakfast room.

"nothing fancy"

3
21/11/2016

This is an older hotel or appears to be. check in met with a less than helpful staff member, her clothes were wrinkled and appearance and manner were less than what you would expect. the rooms are clean but drab. The grounds were clean but also drab with no Holiday displays like surrounding businesses. The breakfast staff was friendly and helpful but others seemed to be ho hum about the job they hold. Hard bed.

"Clean, comfy beds"

4
12/11/2016

My bias is toward cleanliness and comfortable beds. This property has both. I rate mattress comfort 8 of 10 and they have actual firm pillows along with softer ones. The room and property were very clean. The breakfast attendant was exceptionally positive and friendly which is great in the morning. They have a new coffee and hot water dispenser that makes the coffee fresh. It wasn't fantastic coffee, but it was fresh and hot. The breakfast food however was just mediocre. There was no real butter (instead a "whipped spread" which is toxic), there was no cream cheese. They do have the make your own waffles if you are into that. We had a second floor room at the back of the property which was quiet albeit dated. The floor shook and vibrated the bedside table lamp every time we moved around and I thought the folks below us were probably not enjoying that. The staff overall was excellent and very oriented toward customer service. This property is 20 minutes away from West Sedona and makes a good alternative at half the price.

"Rails & Ales"

4
09/11/2016

This was our first stay at this property. We requested a first floor room and booked a handicapped room as this property does not have an elevator. The hotel has a large parking lot to park right near your room which is great. The rooms all have outside corridors. There is a restaurant that is right in the parking lot in front called Plaza Bonita which we ate dinner at and watched the TV( Cubs baseball) in the bar area. Wonderful food and service and convenient. The staff was pleasant at check in. The room had a queen bed, a table with 2 chairs, a handicap bathroom with pull down bench seat in the walk in shower -although my DH managed to get water all over the floor, so be careful, and a refrigerator. The breakfast was good the next morning and the place was packed about 8 to 8:30am(because I went to go get coffee) on a Saturday, but we waited closer to 9am to actually go get breakfast when both of us were dressed/showered and ready and not too busy. There was sausage patties, a cheese omelet, & make your own waffles for the hot dish and cereal, mini muffins, yogurt,coffee,juice, water, milk. The pool and hot tub were closed for the winter, they are outside. Good thing I didn't bring my suit for the hot tub. Would be nice if they left the pool area open for just the hot tub, but they are behind a fence together. The weather was not too cold yet, so not sure why it was closed? There is one washer and one dryer coin operated in a little alcove on the outside by the pool for guest use. For a 1 night stay it was perfect place for us after riding the Verde Canyon train for their Ales on the Rails. The price was about what we wanted to pay. If in the area again we would consider staying.

"Very Good Experience"

5
02/11/2016

We stayed here one night while visiting local wineries and Jerome. The hotel is conveniently located on the main highway next to a Mexican restaurant. Check in was quick and friendly. When I asked for a quiet room, as a Best Western member, I was offered a free upgrade to a Casita in the back. It was a very quiet, large room. The bed was comfy, the shower was hot and the TV/Internet worked fine. Breakfast had a reasonable assortments of eggs, waffles, cereals and breads, as at most moderate priced hotels. Who could ask for more from a Best Western?

CCarrillo-GM, General Manager at BEST WESTERN Cottonwood Inn, responded to this review
Thank you so much for the lovely review. The staff try very hard to give excellent customer service and reward our loyal Best Western Rewards members with upgrades. The Casitas are a very popular room and I'm glad you enjoyed your stay. We look forward to your next stay with us and thank you again.

"Friendly and helpful staff"

5
24/10/2016

The check in was smooth, and the lady at the desk was very attentive to our needs. The breakfast was great, and the lady taking care of the breakfast area was very friendly and brightened our day. Recommended!

CCarrillo-GM, General Manager at BEST WESTERN Cottonwood Inn, responded to this review
Thank you so much for your review. Our staff are some of the most wonderful in the industry and I'm happy they provided you with excellent customer care. We look forward to having you as our guest in the future.

"Just an average hotel."

3
21/10/2016

This is just an average hotel in Cottonwood, which I think is all there is in this town. The rooms were decent and clean. Our room was at the back of the motel, but we had noisy neighbors one night, and could practically hear their conversation just on the other side of the wall, that's how thin the walls are. There also seemed to be a lot of single males staying here, so I think this hotel must be where a lot of utility workers stay when they are in town. We would have liked to use the spa, but there were always men in there, and me and my mother never felt comfortable with that idea. I did not like it when the cleaning person took away my roll of Charmin toilet paper either. I would stay in another nearby town if I came to this area again.

CCarrillo-GM, General Manager at BEST WESTERN Cottonwood Inn, responded to this review
Thank you for your review. I sincerely apologize your experience was not as good as it should have been. Although we do get a lot of workers, we have never had any issues with them. No matter what hotel you are staying in, please bring your issues to the hotels attention immediately. I'm sorry I wasn't given the opportunity to fix your issues during your stay and I hope you might give us another chance in the future. Thank you again for your review.

"Cottonwood"

3
21/10/2016

just ok. Good location but an older property in need of updating. Staff was very friendly and the room was very clean. There are not a lot of options in Cottonwood. Can't beat the location. Close to Sedona too. We took the Verde Valley Railroad trip and really liked Ol Town Cottonwood which we only a few miles away. We stayed in what they called a "Casita". This room was very quiet.

"Comfortable"

4
19/10/2016

The place was nice and clean. The Continental breakfast was pretty decent. If you need a place to stay for overnight then I suggest this place. It's located about the middle of town with plenty of restaurants close by to eat.

"Quiet, comfortable and good location"

4
14/10/2016

The location was very good for visiting the Sedona and surrounding areas. Nights were quiet. Breakfast bar quite busy with fairly limited seating. Easy parking. A complimentary small map of the area would be such a big help as the Hwy. signs don't always state: North, or South along with town locations.

"Really Nice Hotel"

5
10/10/2016

We were in the casita at the back of the hotel, so was very quiet and was on 1 level. It was very nice and roomy, also had a patio. The breakfast was good, hot and cold items, also 3 choice of juices and coffee.

"Good Stay"

4
08/10/2016

We picked this hotel because it was close to Sedona. Prices for hotels in Sedona are up, up, up. It was only about a 20 minute drive. The room was very nice. BW put us in the casitas. They were across the parking lot from the storied motel. Attached rooms were large, had microwave and fridge. Even a patio with enclosed walls. Breakfast was OK. Powered scrambled eggs, bacon, cereals juice and coffee. Will stay again if in the area.

CCarrillo-GM, General Manager at BEST WESTERN Cottonwood Inn, responded to this review
Thank you so much for the review. The Casitas are our most popular room type and I'm glad you enjoyed your stay in them. We would love to have you as our guest if you are ever in the area again. Thank you again for the review.

"Customer Service Lacking"

1
07/10/2016

The front desk receptionists are outstanding and very professional. The general manager, Christine Carrillo, definitely leaves quite a bit to be desired in terms of professional courtesy. My family had to cancel plans due to a medical emergency. Unfortunately, we had booked through hotels.com and had to liason with them to cancel our booking. Hotels.com tried to negotiate and explain the situation on our behalf. Our request for cancellation and refund was rejected. We tried to call the hotel directly and explain the situation, and could even provide legitimate documentation as to the medical emergency. But Christine Carrillo feels neither the need to answer her office phone or return messages. Very, very disappointing establishment.

"Very Friendly Place to stay!"

5
27/09/2016

Ended up here because road was closed going home, tried another hotel first saw the room and drove here. SO GLAD WE DID! Staff was incredible, room was clean and large. Great Mexican restaurant sharing parking lot, perfect place to stay!

"Good one night stay"

3
25/09/2016

Good location. Desk staff at late afternoon checkin needed help. One person on desk on a Friday trying to handle multiple check-ins, phone calls, and walkie-talkie calls apparently from staff, was just overwhelmed. Not a pleasant experience for guests watching. Room was fully functional, a plus. But smelled musty until we opened door and window. Foam pillows smelled odd. Room was clean. We'd stay here again as we prefer Best Western to local non-affiliated hotels. The room was quiet and very comfortable. WiFi worked well.

"Great place to stay"

4
21/09/2016

I have stayed at this Best Western a few times for business and have always had a good experience. The rooms are clean, large, and quiet. They have refrigerators in the rooms, but no microwave. That would be my only complaint. As someone that travels sometimes for work I stay exclusively at Best Western whenever possible. I usually have a great experience with Best Western and this hotel doesn't fall short of that. The staff are always friendly and pleasant to interact with. I would recommend this Best Western for anyone looking to stay in this area.

"Nice place to stay"

4
14/09/2016

I was happy with my stay. The room was good sized and clean. The staff was good and very friendly. Everything we needed except maybe a microwave. Plenty of free parking. Nothing extraordinary, except maybe the friendly staff, overall a nice motel. I would stay here again.

"If you have to stay in Cottonwood"

4
11/09/2016

This is the best hotel in Cottonwood as far as cleanliness and staff. I did experience a cold water shower, however I believe this was just a rare incidence. They were willing to come look at it but I needed to get going so I took a cold shower.

"Nice little motel"

4
09/09/2016

We stayed only one night but it was pleasant. Staff was very nice and went out of their way. The other couple we were traveling with accidently left their "bed pillow" in the room after we ck'd out. We were about 20-25 min. down the road when she figured out what had happened. We drove back to The Cottonwood Inn & one of the housekeeping staff brought it right up... very nice! Our rooms were cool, clean & very quiet. Breakfast was the typical ... but plentiful.

"Fine for the area"

4
08/09/2016

I realize this is an area that is higher priced, especially on a Holiday weekend. I was happy to get a hotel, but paid a little more that I would like to. The breakfast was super, and the room was very very good

"Very nice"

4
08/09/2016

We stayed two nights on a family vacation. The rooms were very clean with comfortable beds. The staff were friendly and helpful. There was a large selection for breakfast. A great location with many nearby sights to see. I would stay here again.

"Good choice in Cottonwood"

4
29/08/2016

Very clean and well lit property. Good Mexican restaurant right next door. This is an older BW with outside doors only...no interior corridor. Pretty good pricing for the area. Breakfast was awesome...one of the best we have had at BW. No fitness center. This property is in the heart of it all...so do not expect it to be secluded...however, it was quiet enough to sleep well...we were in the area to go to Camp Verde area; easy drive to all attractions. Love BW! Friendly staff.

"Great staff"

5
26/08/2016

The room was very clean and nice very comfortable. The staff was friendly and helpful. one of the better breakfast I have had at a hotel. The pool was very clean and clear and the grounds were kept neat.I would stay there again.

"Good Night Stay for a Great Price"

5
20/08/2016

A weekend getaway, we were pleasantly surprised with a very nice room it was clean, small refrigerator, small coffee pot in room and comfortable bed. Overall we enjoyed our stay, we planned one night and decided to stay an extra night. The price for the room was excellent and the free breakfast is well worth the stay. The swimming pool and Jacuzzi are very clean and well maintained. We will stay at this hotel again. Thank you!

"Nicer than I thought it would be"

4
16/08/2016

I have to be honest. I'm used to higher end hotels. This hotel was recommended by a friend that lives close by. The staff were very nice and friendly. The room was nicer than I thought it would be. Plenty of room for 4 of us. The bathroom had a great fan so the shower didn't make the room hot and gross. Outlets are scarce around the room but we managed. Comfortable room with breakfast what else can you ask for? It was about a 20 minute drive to Sedona for hiking or dinner. Plenty of restaurants close by and of course a Walmart in case you forgot anything. The AC unit was great during this August visit. That alone made or day after hiking all day. I don't know how it compares to in town Sedona hotels but the price was right and it was a comfortable room. I'd stay there again just for the AC.

"A DREAMY NIGHT @ BEST WESTERN"

5
11/08/2016

The best resort that you can find. Always have the best people working there. Nicest rooms and beds. Very good amenities and we feel like we are at home. We recommend to all our friends to try Best Western. They will be pleasantly surprised.

"Its a Room"

3
11/08/2016

the hotel staff was great desk person and breakfast person did an excellent job. But in the bathroom if found hair in the drain of the tub, which was gross and probably I wont be staying there any more I will find another location to stay at

"Convenient location with amenities"

5
28/07/2016

Family members were pleased with superb breakfast and comfort of rooms. Location was convenient to all local activities. Staff was very pleasant and helpful with specific family needs. Location was very close to all the activities that were planned for the family.

"visit for a funeral"

3
24/07/2016

Sad trip, just needed a clean, comfortable room as the commercial says for another hotel. It was ok. There was a hair in my bed, so not so clean. Also, checked in late (after 11pm) and the woman working made me wipe my feet because she had "just mopped." Really, this is a hotel lobby, lady! So then, I had to leave a "damage deposit" of 150 a night on my card (more than price of room) and I said, "isn't my credit card the deposit?" and she said, "you'd pay 500 in Sedona?" What the hell does that mean? Does Arizona have a different way of doing hotels than anywhere else? I have never left a "security deposit" and felt like I might be in a neighborhood with a lot of pawn shops and bail bondsmen if that was the case. Luckily, it was not. The hotel was actually lovely. The pool and spa were pretty, I never used them. The breakfast was standard for this price point, but staff very friendly. It was adequate.

"Great place to stay near Sedona"

4
14/07/2016

We wanted to visit nearby Sedona for a few days and picked this location due to its easy accessibility to things we wanted to do. The Best Western Cottonwood Inn had comfy rooms, with great parking. Check-in was easy. The maid service was efficient and helpful. They had a great saltwater pool! It was close to Sedona and Jerome. They offered breakfast so there was no reason to eat elsewhere. There were many restaurants nearby for evening meals.

"Not great"

3
13/07/2016

It was not the best experience. They were paving the parking lots the whole time we were their. We were told to park a couple streets over if there was nothing there. There was no hot water the last 2 days, but the manager did give us a discount for those 2 day. Other than that It was a clean room. Plenty of air conditioning in the hot weather.

"Casitas."

5
13/07/2016

We have stayed in both the regular rooms and in the casitas. All the accommodations are very nice. We find that we prefer the casitas for more privacy. The breakfasts are always very good. The food is always hot, and the area is clean. There is an attendant on duty to help in any way she can She is always very gracious.

"Best Best western hotel"

5
06/07/2016

They are there to help anyway they can and they will accommodate you anyway possible, I have stayed here many times Pillar and Rachel are the best, they have made sure that I get an upgrade whenever possible and this the only Best Western that I have stayed at that shows concern and I stay at over a 100 BW a year. I have stopped using BW, because none of them care, but not this one they will always be my number one when I am in town

"Nice but noisy"

3
05/07/2016

We have stayed at this BW several times over the past few years. Some upgrades to the rooms have been made. If you are looking for a quiet sleep, forget it! Walls are very thin and you can hear everything the people are saying in the next room. Doors slam shut very hard and are metal making loud bangs at all hours. Staff are good and very courteous. Breakfast is better than most hotels.

"Serendipity"

5
03/07/2016

We found this place by accident, after discovering that everywhere in Sedona was already booked. Everywhere but one room for $200! We decided to try Cottonwood, and found this Best Western. Two queen beds for $100 seemed reasonable for tourist season, so we stayed and got a great night sleep!

"Cottonwood Hotel Value"

4
01/07/2016

The BW Cottonwood Inn is a conveniently located, high quality facility with reasonable rates. It is close to local attractions like the Verde Canyon Rail Road and river rafting adventures, as well as the historic and quaint mining town of Jerome.

"Nice Hotel "

4
29/06/2016

Visited Cottonwood, Arizona on business last week and stayed overnight at the Best Western Hotel. Had a king bed with very nice furniture, nice bathroom and the room was very clean. Staff was very helpful and provided a 20% discount because both my cable TV and WiFi were not working. The outage was not the hotel's fault, it was the cable company, but they accepted the blame. They also provide a hot breakfast. Would recommend this hotel and will stay again if the opportunity arises.

"Typical Best Western, Well Run, Very Clean"

4
25/06/2016

Well located Best Western in the center of town and an easy one minute walk to a good Mexican Restaurant. AIr conditioning worked great at 110 degrees outside and a nice little fridge added comfort. Be aware there are no elevators and lugging luggage up two flights of stairs at 110 may not be for everyone. Very quiet room though on the second floor made up for the lugging. Good place to stay for a couple of days....we skipped the breakfast but what a mistake, as the place we chose to eat two minutes up Main Street was awful. ZB

"Cottonwood Inn"

5
17/06/2016

I travel a lot with a small group on motorcycles and after a day of riding it is a great relief to hit the pool and hot tub and this Best Western did not fall short. Pool area was clean and well maintained. The room was clean and very comfortable. We try to say at Best Westerns when we ride because we feel we are welcomed when we arrive.

"Decent place to stay for a stopover. One scary Incident."

3
15/06/2016

We booked a room and was lucky enough to be provided a room in the casita rooms. These rooms are separate from the main hotel and are like mini cottages. The rooms were dated but managable. Unfortunately there were no extra pillows or blankets in the room so if you need those, you must call the front desk for them. The other weird thing was that there was only one garbage bin for the entire room. Not something you would think about until you actually needed one when in different parts of the room. Wifi was pretty strong in our room, which was probably the furthest you can get from the main lobby. I was streaming netflix at 8pm so kudo's for that. There is a microwave, small barfridge and a coffee maker in the room. One very scary part of our trip came at 8:30 in the evening. We were settled in and halfway sleeping because we woke up early to get to our destination, and had to wake up early the next morning. Our locks were engaged on the door (both deadbolt and security latch) and somehow someone from outside managed to get the deadbolt open. When they tried to open the door, the security latch luckily stoped the door from opening further. Whoever it was that tried to open the door realized we were in the room and they prompty closed the door and went away. After calling the front desk to inquire about this incident, all they said was "sorry that happened, we thought the room was empty". No other explanation or re-assuring words were provided as to what happened, and what to do if it happens again. Makes me believe the coordinationg and bookkepping of this place is a bit suspect if they can't keep track of which rooms are occupied or not. Breakfast was basic continental with some warm items such as oatmeal, a waffle maker and scambled eggs. They do run out of the items quickly, so if you really want something, you may have to wait your turn in line to get it. The breakfast room is also quite small. I estimate maybe 6 - 8 tables. I'm guesing it's usually adequate during the weekdays, but on busy weekends, it can be hectic. It's a pretty good location in Cottonwood. You can walk to resturants and grocery stores (if required).

"Great location, nicest in the immediate area"

4
14/06/2016

Hotel situated near center of Cottonwood, easily accessible. Has nice pool, clean rooms, large parking area. Older building, but refurbished nicely. Breakfast good, breakfast room too small. Could use more shade in parking area and around pool. They don't give you toiletries but use large push button containers of awful shampoo, body wash and lotion.

"Good value, good breakfast"

4
12/06/2016

The staff was professional and helpful at check-in. Breakfast was good--had more items than expected, including waffles, scrambled eggs, cereal, and other items. Rooms were about as expected size wise and cleanliness.

"Not the best of the Best Westerns,"

3
07/06/2016

but if you are Ok with an average hotel on a main street with loud kids in the pool, dogs on the property, steps to the second floor, motorcycles without mufflers, a tiny breakfast area that is hard to get a seat in at what we thought was a higher price, I would suggest booking a casita instead of a standard room. They are at least away from the main complex and though a few dollars more, quieter and more private.

"Awesome Breakfast, lovely lodging, excellent pool!"

5
06/06/2016

We stayed here for a week long training in Sedona. Very easy to drive up to Sedona for the classes, much more affordable to sleep in Cottonwood. The staff is so helpful and kind, and very quick to address any problems. Some weekends kids fill up the pool on Saturday night, fun to watch them. It is a big pool, with a fine spa also. The washer/dryer units were convenient, if noisy. Great convenience to do laundry and soak in the spa. And the Breakfast!! Another one of those complete, hot, tasty Best Western Breakfast Buffets. Really deeply appreciated by those of us getting on the road quickly, thus you see a lot of truckers spending the night here.

"Nightmare in Cottonwood"

1
06/06/2016

The worst hotel I've stayed in for many many years. Checked in at a lobby with unsavory characters hanging out. Room with dumpy furniture and lumpy beds. Floor with depressions that you could easily twist an ankle on. Breakfast room that made it totally unappealing to eat. Left at first light, no shower, because the bathroom didn"t look clean. Don't be fooled by Best Western "Plus" There is nothing plus here!

"Not the 'Best' Western"

2
31/05/2016

Basic accommodations, not up to latest BW standards. Noisy hotel next to a busy road junction and gas station. Good position for other restaurants and shopping in Cottonwood. Limited parking. Poor breakfast facilities (Note Dennys is across the road)

"Expected better for the price"

3
30/05/2016

After going to two other Best Western hotels that were very good with the breakfast with the full breakfast buffet I just felt that it could have been as good as the other two especially since this one was a lot more expensive.

"nice room, quite, nice grounds, good coffee & morning breakfast. Very polite staff."

4
29/05/2016

Cottonwood is a nice place to visit - In Old Town, eat Italian at "Nick's Steak & Crab" - great restaurant. Town is growing and in a nice position to visit other areas for a "day trip" - Flagstaff, Prescott, Jerome & Sedona.

"Great hotel stay "

4
28/05/2016

We stayed only one night. Stayed in room 129 across from the pool. Didn't use the pool. The room was spacious and the AC worked great. Liked how the bathroom had wall disperser for body wash and shampoo. Water was hot to. Continental breakfast was good, they had eggs, sausage, waffles u can make, yogurt, oatmeal, cereal, toast and biscuits with gravy. The room is small but we were able to eat at in the lobby area.

"average but very clean"

3
26/05/2016

very dated lodging, but free breakfast and clean rooms with good housekeeping service. front desk service was spotty, but ok. Questionable folks lurking on grounds. Next time, I will stay somewhere newer.

"Just OK"

3
23/05/2016

This hotel definitely has some wear but they do keep it clean. I would say a 2 star. One of the doors would not open and members of our group was out for 1 1/2 hr before they were moved to another room. The front desk was unattended for long periods of time. When my group went through the breakfast line, the worker mentioned that she didn't realize she would have a large group, even though we had our reservations for 2 months.

"Pleasantly Surprised"

4
16/05/2016

Best Western never disappoints - Great little place in this little town. Rooms were clean, breakfast was great and the staff was always helpful. Slept like a baby both nights in spite of the fact it's on a busy corner. Street noise was not an issue. Didn't give a 5-rating cause there's always room for improvement but they probably do deserve it.

"Clean, standard room with excellent breakfast included."

3
11/05/2016

I had a king size bed, comfortable, clean. Plenty of room, tub and shower. Exterior of building showing some minor signs of wear. The "free" breakfast included was really good. Location excellent for Old Town Cottonwood, Clarkdale, and Jerome. Easy access from I-17.

"Centrally located"

5
11/05/2016

It was right in the middle of all we wanted to see and do. The room was clean and inviting. If I return to Cottonwood, I would certainly stay there again. Breakfast is excellent, good variety.The best coffee around. And that is important to us.

"Good hotel well worth the price"

5
09/05/2016

Check in was very easy and they went out of their way to help us. Was way early due to needing to get ready for a wedding in Sedona. Would recommend this hotel. Breakfast was on par with other hotel chains. Rooms were clean and ready for us.

"Great Place to stay"

5
03/05/2016

This Best Western is a great place to stay.Cottonwood is a great town to visit and if you like to do wine tasting this is the place to come. Lots of things to do and the neighboring town of Clarksdale has a great Copper Mueseum.The location is close to Jerome, Sedona, and Prescott.

"Comfortable, clean, quiet"

4
28/04/2016

The front desk staff and breakfast staff were friendly and accommodating. The room was clean, comfortable and quiet. Dinner was at the restaurant next door, convenient and good. The laundry facilities were easy and accessible.

"They are trying hard except for the breakfast coffee"

3
26/04/2016

Everything was fine...an old hotel but my room was clean and recently remodeled, the bed good, very nice and helpful staff. My only gripe concerns the breakfast. The offerings were okay with eggs, breads, yogurt, cereal, etc. BUT....there is no excuse for offering only coffee from a vending machine. It is terrible. Not drinkable. I had to walk over to the gas station convenience store next store for a decent cup and I was in a rush anyway to make it to the birding and nature festival. If I stay there again I will bring my own coffee maker. You should do the same. Oh, yes. Bring earplugs too. The fan/heating/a/c unit is extremely noisy.

"Nice place to stay"

5
23/04/2016

We stayed here on our way to the Grand Canyon. Not disappointed. Staff was very friendly and accommodating at check in and with all other matters. Room was clean and up to date. The breakfast was above average and the breakfast staff was beyond friendly. I would highly recommend this hotel.

"Great Hotel, Mediocre Breakfast"

4
23/04/2016

Staff was great. Everything in the room was well thought out. Everything worked. A fan in the bathroom! Hallelujah! Nice decor and function. But the breakfast..... They need to serve REAL butter. Even McDonald's and Denny's do. And the flaked and formed sausage. Better to skip the meat than serve that.

"Home away from home, when in Cottonwood"

5
23/04/2016

Highly, highly, highly recommend this hotel. Ask about the Casitas, king size beds, secluded from the rest of the hotel rooms. The staff is extremely friendly and accomodating. We stay here at least once a year and bring a group of friends with us. The hotel is very clean and centrally located to visit Jerome and/or Sedona.

"SIMPLE CLEAN ROOM at a Good Price"

4
20/04/2016

Great location for visiting various areas , close to Sedona , Jerome, etc. Clean room , comfy bed w frig. Hot breakfast was filling each morning. Number of good eating within walking distance. Try Cap & Cork for delicious , all homemade food. Wifi was steady , shower was hot.

"Just What We Needed"

3
19/04/2016

We were looking for clean, safe, inexpensive lodging for one night and that's what we found. Nothing fancy, but we weren't expecting it. My only complaint was that the pillows were much to large and firm for me. Everything else was just fine. Check-in was easy and accommodating. The best thing about our stay was the server at breakfast. Jennifer was so helpful, cheerful, and delightful. She was just what we needed to start the day on a positive note. We found the breakfast about average except for the addition of warm donut holes and to-go bags as well. Nice little treat.

"Touring"

4
16/04/2016

Staying in Cottonwood was near Sedona but more peaceful and less expensive. It was convieniently located near the freeway and stores. Old town Cottonwood was interesting and there was a nice hiking area along the river.

"alright"

3
15/04/2016

There aren't whole lot of options in the area. Average hotel but awesome breakfast! We didn't get our television to work, which was ok. I told the front desk when I checked out. I guess there's some tricky button you have to hit before it will work- so make sure you call the front desk if you have problems. :)

"Nice place in convenient location"

4
15/04/2016

This is the second time I have stayed here. This is a good location for the entire area, with food and stores for the stuff I always forget. The staff was very helpful. The only issue I had was logging onto their wifi system. Apparently iphones and ipads don't talk to their system sometimes. The front desk put me in contact with Best Western tech support, and Brian was quite helpful. After that, I had no issues.

"Nice Place"

4
11/04/2016

We stayed here for 3 nights while visiting Sedona and other places in the area. Nice and clean. Had a good free hot breakfast every morning. Good location near stores and was centrally located for the areas we planned to visit. I would stay again. The only thing I could say negative about the place is that I had made my reservations over a month in advance for 2 rooms. While I did not specifically ask that the rooms be side by side you would assume they would have been either next to or adjoining rooms. We were about 3 doors down from our other party, which was not a big deal. But I guess you must be very specific if you want your rooms together.

"nice place"

4
10/04/2016

This was a nice place to visit on our trip to Sedona. Would stay here again, the price is right..and It's close to a few fast food and other places to eat.. Air conditioning worked great and check out was a breeze.

"An older hotel in very good condition"

4
07/04/2016

Since we were visiting the Sedona area during a busy time, we chose to stay in Cottonwood at the Best Western. I was a little dubious about this motel before we went because the rooms all open to the outside, but we felt totally safe while we were there. Everyone we saw were tourists that had the same idea that we had--stay out of the Sedona melee. We rented the family suite ($150) since my husband snores (loudly). If I want any sleep at all, we must have separate bedrooms. The first bedroom is the typical hotel room with a nice bath with tub/shower. The second bedroom opens from the first. This room is somewhat smaller but is large enough and has the same bath as the first. Everything was super clean which is the most important thing to us. The breakfast was excellent the first and third morning (eggs, bacon, oatmeal, yogurt, juices, milk, coffee, and cereal). The second morning we went to Randall's up the street because food consisted of super think sausage patties and egg rounds. If you are there for only one day, go to Randall's. This is a breakfast!!

"beware of location"

2
02/04/2016

Ask not to have a room by the gas station. Rooms by the pool seem more quiet but those opening into parking lot facing the gas station next door were terrible. Strange people smoking by the gas station trashcan just a few paces from your room is not a sight I want to see on my vacation.

"Clean and comfortable "

4
02/04/2016

As a family of 5 the hotel was able to provide a roll away cart to enable all of us to stay in one room. The room was clean and comfortable. We enjoyed the use of the pool and hot tub. The breakfast was very good with a wide range of variety. The town has a large number of restaurants to choose from.

"Just outside Sedona"

5
02/04/2016

If you want to visit Sedona, it is very expensive. This hotel offers reasonable prices with a convenient 25 minute drive there. Sedona is very compact with limited parking, so it was nice to go back to a more 'open' town for the evening.

"Average experience at an average hotel"

3
31/03/2016

Good choice if you want to avoid overpriced Sedona area. As others mention, the staff here is very friendly, including the kitchen staff. Rooms on the back side are quiet. Our room was somewhat dirty (carpet and bathroom) and the swimming pool was really, really dirty -- not what we hoped for when traveling with kids. Breakfast was okay but the powdered eggs were inedible.

"Great Hotel"

5
31/03/2016

Our stay at the Cottonwood Best Western was comfortable and pleasant. The staff were all helpful and friendly, the room was very clean, and the complimentary breakfast was very good. The hotel is a good place to come back to after a day of sightseeing in Jerome or the Indian ruins in the area. Cottonwood itself, the old town, is very nice too.

"Nice alternative for the expensive Sedona hotels"

4
30/03/2016

We stayed here for two nights when we visited the Sedona area. This is a typical classic BW motel. The rooms are spacious and maybe a bit outdated. Wifi Internet was really fast and connection went very smooth. Rooms were clean. The breakfast area was busy and chaotic during peak hours. Cottonwood is a nice alternative for the crowded and expensive Sedona hotels. It's just a 20 minute drive from Sedona and the town has a nice vibe and some really good restaurants. Check out our reviews on restaurants for some suggestions.

"Loved staying here - great breakfast!"

5
24/03/2016

The parking lot was a bit tight & very full when we arrived late in the evening the day we arrived. Luckily we found a spot. The spa was broken, so we were a bit bummed that we couldn't use it. The breakfast was fabulous. They had real oatmeal in a crockpot and that was so exciting. Typically, Best Westerns have just packaged breakfasts, so the oatmeal was a bonus. Definitely a great breakfast experience than what I was expecting! I would definitely stay at this hotel again! Very reasonably priced considering how close to Sedona it is.

"Great standard hotel. No complaints."

4
23/03/2016

Nothing to complain about. Friendly staff, great size room, AC was cold, shower was warm, bed was more than comfortable. Obviously not a 5 * but great for a typical best western. Walking distance from a good Mexican restaurant.

"Great location to explore Sedona and surroundings"

4
23/03/2016

Great value hotel for exploring Sedona and its surroundings .Better priced than hotels in Sedona. Clean rooms, comfortable beds, free Wi-Fi, breakfast included-OK and pool. It was quiet until about 7 am when you can hear the guests upstairs. Gems to see: Lowell Observatory, Oak Creek Canyon, from Sedona take Hwy 17 north & Hwy 179 south. Hike the Broken Arrow trail to the Chicken Point in Sedona.

"2 night stay"

4
21/03/2016

We stayed 2 nights at this best western. Check in process was smooth and the employee was pleasant. The room was a typical best western room, nothing fancy but it was clean. My parents stayed there also and their room spelt of smoke pretty bad, she called to notify them so they would not charge her and they did offer to switch rooms, but my mom declined. The hotel was full while we were there and I wish the breakfast room would have been a bit bigger, but we got by.

"Decent hotel for the Price "

3
20/03/2016

The Best Western Cottonwood is about a 20 min drive from the heart of Sedona and a quick 10 minute drive to Jerome if you are planning a trip out to this area. An affordable hotel if you don't mind driving out to these spots. Located in Cottonwood next to the Plaza Bonita this cute little Mexican restaurant. The rooms are decent I mean in my honest opinion nothing fancy. The beds literally felt like I was laying on the springs with little to no padding at least it was something to sleep on. If you are a light sleeper this might not be the place for you since the walls here are quite thin. I could hear people walking outside and through the walls. The staff were very friendly and I am a sucker for free hot breakfast. The lovely lady working during breakfast was so charming and was working so hard to make sure that everyone was satisfied with their breakfast. She was so sweet and her help was greatly appreciated. Our last night though we had an issue with the ceiling leaking and our bathroom flooding! Apparently the room above us was using the bath and there may have been problems with the piping or what not but we did call the front desk and they came to help us right away. Although they could not move us into another room since the entire hotel was booked the leaking eventually stopped. It really wasn't that big of a deal to me since they sent maintenance to come in and check the problem and the staff cleaned up the area. If any of our items though were water damaged then it would have been a different story. On the negative side in terms of compensation if you book your hotel through a third party site and not directly through Best Western they really can not do much to make up for the inconvenience. So for future reference maybe the next time we decide to book a hotel we can be selective on how we do the booking and choosing what third party site we use. The hotel itself was fine a lot of families with children and older couples during our visit. I think that in terms of my preference I would rather stay in a hotel closer to the heart of my final destination thinking of what activities I like to do hiking etc bc now you have to take into account having to drive an additional 30 min to and from your hotel.

"Better Than Expected"

5
15/03/2016

I was surprised at how clean and organized this older Inn was. The staff was very helpful and helped us with tickets for the Grande Verde Railway tour. I would definitely stay again. In fact, the next day we brought friends that were staying in Sadona to have dinner at the Mexican restaurant that is attached.

"Basic 2-star hotel that does not disappoint"

3
14/03/2016

This Best Western is clean and functional for the price. The front desk is courteous and efficient. The free breakfast is basic but plentiful. So if you want a decent room at a reasonable price that is 15-20 minutes from Sedona, this BW definitely deserves consideration.

"Friendly Staff"

3
13/03/2016

Clean, convenient and roomy enough. I would definitely skip the breakfast though! I frequently stay in Best Western & this was hands down the worst breakfast i've ever seen them offer! Go to Denny's down the street you'll Thank yourself later.

"Perfect"

5
08/03/2016

Like so many people that visit the Sedona area we stayed in Cottonwood which is much more affordable than hotels in Sedona. Our Best Western was located across from the tourist office and right beside Plaza Bonita restaurant where we had dinner 3 nights in a row!. As Platinum club members we were able to get an upgrade to a Casita which is separate from the hotel, on one floor and includes an enclosed patio. The room was large and comfortable. Wifi worked great. Breakfast was good. The only minor negative was that the pool was not available during our stay. Too bad that something like this could not be communicated when you reserve online. In spite of this, we would stay here again.

"Decent value, avoid Sunday night stays."

3
08/03/2016

We unfortunately found out that refuse pick up is around 5AM Monday mornings - not a pleasant way to wake up, so avoid Sunday night stays. Otherwise the accommodations were fine. Definitely older buildings - you can feel people walking around - but the room was clean enough and the staff were very friendly. Short drive from Sedona is a plus.

"Great Value & Close to Sedona!"

5
29/02/2016

I brought a group of 12 to hike and play in and around Sedona. We chose to stay at the Best Western Cottonwood Inn because it is only a few minutes to drive to Sedona and the price was about half of what they're getting in Sedona. The only negative comment I have is that the wifi is slow. Other than that everything form the service to the cleanliness of the rooms and property was superb. I will definitely go back!

"Close to 'Sedona and Jerome for a much better Value"

3
28/02/2016

We were given some advice from another traveler to stay in Cottonwood as an alternative to Sedona. We belong to BW rewards program and I read some nice reviews on Trip advisor and booked here. It is a very good value. A nice surprise was the washer and dryer. The down side is that all the King size beds are on the second floor. The Motel does not have an Elevator and outside stair case and walkway. Front desk staff are very pleasant.

"Great stay"

5
25/02/2016

Perfect Location near Sedona and Jerome. Great and friendly service. Very accommodating for a very reasonable price. Simple room but comfortable, clean and Wi-Fi. Pool looks fun but We were there during the cold season.

CCarrillo-GM, General Manager at BEST WESTERN Cottonwood Inn, responded to this review
Thank you so much for the wonderful review. We strive very hard to give the best customer care we can and it's wonderful to share with the staff when we accomplish just that! Thank you again for the review and I look forward to having you as our guest again.

"worst mistake of my life"

1
23/02/2016

Booked because of hot tub. Hot tub not available, (was not informed until after arrival making it too late to cancel). Paid more for this room than other places were charging and got a lot less. NEVER staying at a rip off place called best western again.

CCarrillo-GM, General Manager at BEST WESTERN Cottonwood Inn, responded to this review
Mr. Ralston - I apologize for the inconvenience of the hot tub availability. Both the hot tub and pool are seasonal and it does state that on Booking.com's website, the party you booked your reservation through. I hope you will give us another opportunity to have you as our guest.

"Room was just "OK""

3
22/02/2016

Main enterance door was mechanically dfficult to open. Fridge was set too cold which ruined some leftovers. Internet was not "high speed" Over all the room was just "OK" Now the stupid survey says 'The review must have 200 characters minimum' , so I guess I'll type some meaningless blather until I meet this ridiculous requirement.

"Spacious rooms, 2nd rate breakfast"

3
16/02/2016

The Cottonwood Inn was convenient for our trip to the Sedona/Jerome area. It was conveniently located to great restaurants and the rooms were large and clean. The best things on the breakfast menu were the waffles and boiled eggs. The rest of the items had little flavor and/or were greasy; even the oatmeal was inedible. I'd stay here again, but stick to coffee and toast.

CCarrillo-GM, General Manager at BEST WESTERN Cottonwood Inn, responded to this review
Thank you so much for the review. I'm happy that for the most part your stay was good. In the next few months we will be making changes to our breakfast and hope that you will join us again and let us know if the changes make for a better breakfast experience. Thanks again for the review and hope to see you soon.

"Decent accommodations "

4
13/02/2016

We stayed here for one night to avoid the over priced hotels in Sedona. This hotel was within 30 minutes of Sedona. Older hotel in need of updating but appeared clean enough. Shower was adequate and contained the typical amenities of shampoo, conditioner and lotion. Receptionist was extremely nice and greeted us as BW members. It appeared to be quite full so led me to believe it is a popular destination for a lot of folks wanting to visit the Sedona area. One critique would be the morning breakfast. It wasn't up to par with what we have experienced at other BW. There was an attendant on duty but she wasn't refilling things as they ran low (or empty). And the fruit appeared to be canned fruit salad not fresh fruit cut up. The one bright spot was warm donut holes! But unfortunately there were not enough for everyone. In spite of the breakfast shortcomings I would stay here again for the price which allows for more shopping in Sedona!

"Sedona Marathon Stay"

4
08/02/2016

Nice location and property was in decent shape...nice staff...good breakfast...quiet nights, We stayed at the Cottonwood Best Western because it is in a great part of town and and easy drive to Sedona for the Marathon Event.

"Much more agreeable than high priced Sedona"

4
01/02/2016

After pricing out the ridiculously priced hotels in Sedona we opted for the Best Western in Cottonwood. ($89. per night) We got a clean room, hot breakfast and a courteous staff. The things we are interested in seeing are really closer to Cottonwood anyway. Also, two the the very best restaurants in the area (Nic's and Bocce) are in Cottonwood. Sedona is a fun place to walk around but not the place for us to stay.

"Highly recommend"

5
22/01/2016

The motel was very clean and comfortable. The staff was friendly and went out of their way to help with a problem. We would stay in this motel again and will recommend it to friends traveling to Cottonwood Az.

"Worst Experience Ever!!!"

1
13/01/2016

Lobby reeked of smoke. No one at the desk. Clerk came out and I told her we had reservations for 3 rooms. She asked for IDs from each person. I showed her my father's ID and said he'll be in the Handicapped room. "I don't have a handicapped room" she said. I responded that we wouldn't be able to stay there then because he's in a wheelchair. She snapped back at me "I didn't say we don't have them, you don't have one reserved." I said that I made the reservations a week ago and was assured that there was a handicapped room. "I don't know why you're getting so upset", she snapped again at me. I said, "I think we'll just go to another hotel since you've messed up our reservations." Her response was "Well, we don't want you to stay here anyway!" When my son saw how upset I was, he went back in and she lied to him and said that she didn't say that. On top of that, the manager came from upstairs and said that she didn't hear her say that either - and she was not even around when we had the conversation!! I will never step foot in another Best Western in my life after that experience or recommend one to anyone!!

"Staying in Cottonwood, Ax"

5
07/01/2016

Very nice place to stay ! Staff was excellent & very pleasant & helpful...needed a room for my Daughter & family from Hawaii, but hotel was full/sold out for the 2 nites we needed. At the end of the day they managed to figure something out & provided a room for them, allowing my entire family to stay at the same motel. Really cool !!

"Best Western Cottonwood Night Manager's Inappropriate Behavior"

1
28/12/2015

This motel was horrible. We checked in on Saturday (12/26) and were supposed to checkout on Tuesday (12/29), but left after one night. While we were out to dinner, someone entered my brother's room and we returned to find feces smeared on the toilet and bathroom floor. After the feces was cleaned up by housekeeping and my brother was at the adjacent Mexican restaurant trying to unwind, the night manager and housekeeper entered his room without his knowledge and any justifiable reason. I was in the room next door and witnessed this. I called my brother to inform him that they were in his room. He went to the Lobby and I met him there to discuss with the night manager. She kept insinuating that it was me who entered the room because I had the other key even though my husband and I were with my brother during the timeframe the incident happened. She kept saying that she could enter any room at anytime she felt it was necessary. Then she threatened us a minimum of three times that she was going to call the police and have us escorted off of the property. This without me getting a chance to say a word, so there was no need for her threats. This morning when I checked out, I spoke to the day manager, she was very apologetic for the night manager's behavior and didn't seem the least bit surprised by my accusations. Today I contacted a friend who's been a hotel manager for a major hotel chain for 20+ years and she said I should have called the police on the night manager. When we book a room, we are entitled to some privacy and especially not be threatened by hotel staff. We've never had any incident like this before and we've never written a review before, but last night was bad. Having said all of this, we will never stay at any Best Western again and I plan on taking any and all legal steps necessary to see that this night manager is held accountable for her inappropriate actions. On side note, while we were packing up our car this morning, approximately six police cars were in the parking lot for another issue and towed off a minivan on a flatbed tow truck.

"Pet fee ridiculously high"

3
28/12/2015

Hotel was fine. Pet fee was ridiculous. $20 per night, per pet, plus taxes. $90 for 2 night stay. Never again Best Western. I have stayed at many hotels with my dogs, and never paid this much. Staff was very friendly and polite. Breakfast was OK.

"Good stay"

4
27/12/2015

My one complaint was the pet fee. $20 per pet, per night. Outrageous. Wont return to any Best Western. Room was clean. Staff very friendly. Breakfast was ok. No street noise, but other guests were rather noisy.

"1pm"

3
26/12/2015

in cottonwood az, this is the best hotel to stay in. overpriced for most Best Westerns but its the best on in town. we've stayed at super 8 for less money but not as nice as this place. But that's not saying much.

"clean safe"

4
17/12/2015

Clean and safe had two queen beds, convenient to downtown, can take a cab or its a 3 mile walk to the wineries. adequate towels, a little coffee maker in your room and a fridge in your room. They do have breakfast daily

"Yikes! Cut our stay short due to unwelcome guests."

2
10/12/2015

I grew up in a Military family that counted on the comfort and cleanliness of Best Western Inns but an insect problem made us flee in disgust and hotel suggested that we must have brought the bugs with us!

"Very clean place"

5
10/12/2015

We enjoyed our room and staff during our one night visit. We have seen many BW and this was close to the top of the list. Hopefully when we make it back, we will stay again. Staff was very friendly. Clean CLEAN room.

"Clean, Courteous, Great Breakfast Selections"

4
09/12/2015

All the Staff was very courteous and helpful. Lobby and rooms were clean and orderly. There was a fridge in the room which was nice to bring leftovers home from the great Mexican Restaurant on property. Lots of pillows on the bed. I liked that. NOTE: No Elevator. STAIRS ONLY to the second level rooms. Rooms are accessed from the out of doors (not inside the building hallways). Pool and jacuzzi are seasonal so I did not use this trip. I liked that the tv had some good free movie channel choices. For some reason, my iPhone 6 Plus had challenges with the wi-fi dropping off and corporate having to reset the router 4 or 5 times. Great breakfast selection choices including hot protein options such as sausage and hard boiled eggs. Biscuits and gravy, sliced oranges, hot & cold cereals, waffles, toast and bagels, juices, coffee and more. Something for just about everyone. Felt it was a bit overpriced and then after the fact, the breakfast somewhat made up for it. I will definitely return.

"Very nice place to stay"

5
06/12/2015

Unlike exorbitant pricing at Sedona, just half hour drive from Sedona, this place is nice accommodation for the price. This is the second time I have stayed at this location, no issues with any request or stay itself. Breakfast has enough veggie options.

"Great place to stay"

4
01/12/2015

Very comfortable room in center of town close to many restaurants and shopping. Older, but well kept up. Very friendly and cooperative staff.We were there on a sold out night and there appeared to be adequate parking spaces. We were out very late into the morning and when we returned there was an open parking space in front of our room. Did not take advantage of their breakfast because of being out late. Great place to stay and we will return.

"Room With A View"

5
28/11/2015

I stayed 4 nights at the Best Western in Cottonwood. I had a king room on the back side of the hotel. The room was clean, spacious and quiet. A bonus was that it had a view of the red rocks (in the distance) and the foothills. Breakfast was included and was filling. In addition, the breakfast selection changed each day! The staff is extremely helpful and friendly. A most enjoyable stay,

"hot water"

4
28/11/2015

after being without hot water for the first 26 hrs of stay the inability of staff to adjust the bill to reflect conditions upon checkout is inexcusable. the failure of the promise to have someone who has the authority to make adjustments call on nov 26 is worse.

"Exterior may put you ff but rooms are fne"

4
23/11/2015

If you walked up to this motel you may be put off by the abandoned swimming pool at the rear but the rooms are nice and clean and the girl on reception was friendly, although she did give us a bum steer when recommending the best steak in town at Niic's Italian Steakhouse in Old town Cottonwood. Probably the poorest steak i have ever eaten in the States. Take a drive over Mingus mountain from here. Spectacular views.

"A Great value at a well-kept property!"

5
21/11/2015

Our stay of 3 nights at this Best Western was very comfortable. The Casita unit was clean, nicely appointed and a good value, given it's' proximity to Sedona. The staff was most accommodating upon our arrival, even taking our reservation without a credit card because we were driving at the time. If your travels include Sedona, avoid the high priced hotels there and stay here. It's only 15 minutes away. Highly recommend this property!

"Best Hotel Find"

5
20/11/2015

We searched for a hotel between Jerome and Sedona Arizona. This Cottonwood Best Western was the perfect find. While it's located at a busy intersection, the hotel is clean, convenient, and cost efficient. Will surely return when we are in the area.

"Nice and Quiet"

4
14/11/2015

Spent one night after our Verde Canyon Railroad adventure. This is a very nice hotel, very clean and very quiet. The room was large with a very comfortable king size bed. Definitely a place to stay when we return to Cottonwood. Close to the downtown area, but far enough away to avoid any noisy nightlife. Would be 5 stars, but their "free breakfast" did not look appetizing to us and we chose to eat at a local fast food restaurant.

"Decent place to stay"

4
02/11/2015

We've stayed here on a few occasions when we've been in Cottonwood. Although it's a drive into Old Town, there aren't many hotels closer. The beds are comfortable and the rooms are clean. The front desk staff is friendly. We had an issue with our air conditioning unit, and they contacted maintenance immediately. They moved us to another room while they worked on it. Disappointed in the breakfast offering.

CCarrillo-GM, General Manager at BEST WESTERN Cottonwood Inn, responded to this review
Dear Gail and Steve - Thank you for your review. I noticed you have reviewed the hotel in the past and am glad we have you as a repeat guest. I'm happy the staff responded to your a/c issue immediately and got you taken care of. Breakfast has always been a challenge and I am currently looking into other options, including food variety and presentation. I look forward to having you as our guest again in the future. Thank you.

"Halloween night out in Jerome"

5
02/11/2015

This is the second year in a row e stayed at this Best Western. It is so close to Jerome and love it that Randall's restaurant t is right around the corner from the hotel and I would recommend it to everyone that stays in cottonwood.

"Best Western Cottonwood"

3
31/10/2015

Nice clean hotel. A bit out of the way for Sedona, but reasonably priced. The only complaint were the pillows were round, soft but round, and the receptionist was in a big hurry to share her information with me. It was after dark and no one else was waiting behind me. Very strange, I thought.

"Older hotel, a bit outdated, but was just fine"

3
25/10/2015

When we first checked in, we weren't sure about this place. It's clearly an older hotel, and the doors face the parking lots and have a walkway right in front of the windows. So, there's no privacy unless you close the blinds. The interior was clearly older, and a little on the shabby side, but otherwise the room was clean. We felt perfectly safe staying there, and the price was the best in the area. Free breakfast was fine, nothing great, but not bad either. Overall, I would stay here again, just don't have high expectations.

"Group Visit"

4
25/10/2015

Had a block of 7 rooms. Rooms were ready on time and located all together which was awesome! Other hotels don't often go out of their way to make this happen. Staff was super nice and accommodating. Even let us take over for a late night game night!

"Average hotel"

3
21/10/2015

Good location. Small bathrooms. Clean rooms. Did not like the breakfast buffet. Did not like that the rooms were accessed from the exterior. Nice looking outdoor pool. Helpful front desk staff. Maintenance man carried our luggage to the second floor as they do not have an elevator.

"As Expected"

4
20/10/2015

This hotel was pretty much as we expected. Most importantly the room and property were clean. and front desk staff were courteous. Bathroom was very small. Price seemed a bit high, but was likely in line with similar hotels in the area. Free breakfast was a bit disappointing. I'm not really picky about breakfast but thought the oatmeal was too lumpy, raisin bran was stale, and coffee was terrible.

"Good place to stay in Cottonwood"

3
20/10/2015

Not a lot to choose from in Cottonwood, AZ. Hotel is old but pretty well maintained. Bed and pillows are comfortable and rooms are clean. Try to get a casita room if one is available. Hotel is conveniently located at the main (89A) intersection in Cottonwood.

"Vacation Stay"

4
18/10/2015

Very comfortable. The personnel at the Best Western in Cottonwood were very warm and friendly. The were interested in our well-being and displayed that attitude. If we are ever in Cottonwood again, we will look up the Best Western there.

"Not what we expected"

2
17/10/2015

We stayed at the Cottonwood Inn after riding the Verde Canyon train. The desk clerk was friendly and courteous. We couldn't get the TV to work, and it took the clerk several minutes to fix it. There weren't a lot of available stations. The place seemed a little rundown and not up to Best Western standards. The breakfast room was hot, and the food was mediocre at best. The attendant was not very attentive.

"Great room - Front desk could use some work"

4
17/10/2015

The room and breakfast was great! The front desk staff could use a little bit more customer service skills. Every time I walked into the lobby no one made eye contact or said hello before I said hello. Overall great stay.

"Excellent hotel"

5
16/10/2015

Check in/out was quick and easy. The staff were friendly and helpful. The room was of a good size, was clean and comfortable. This is a good base for exploring around Sedona and Flagstaff but with a cheaper price tag. Breakfast is included and is the usual Bread, bagels, waffles, cereal, fruit, cakes, jams, etc along with fruit juice, tea and coffee We didn't use the pool because it was too cold but the hot tub was a nice temperature but not too many bubbles, most of the jets didn't seem to work. Towels are provided for pool use. My only complaint is that there isn't a safe in the room. Would I stay here again? Yes Would I recommend to a friend? Yes

"Nice stay while waiting for a train"

4
15/10/2015

We stayed two nights in Cottonwood in October to ride the Verde Valley train and visit the area. The hotel is your basic Best Western but the desk clerks are some of the nicest and most helpful people. Also, there is a service station next door if you are a decaf drinker like myself. The fellows working there would make a fresh pot during the evening hours if asked. Overall, it was a good stay. The TV may be a bit tricky to use. Our room was well maintained by the cleaning staff. Breakfast was fine but if you are picky there are other options available nearby. Wifi was very good. The restaurant next door seemed popular but we were not impressed. Then again, we are not avid Mexican food people.

"Not up to par for a Best Western"

4
15/10/2015

Our room was clean and the mattress was firm. The spa, however, was terrible. The water was lukewarm at best and the jets were like a child's bubble pipe. Travelers who are tired need an invigorating spa! The shower was good.

"Felt like I was in a commercial for this Best Western"

5
12/10/2015

We stayed at this Best Western recently and had a very good experience. The room was spacious and clean, and it smelled fresh. The towels were thick, the bed was comfortable, and we loved having the little patio, refrigerator, and microwave in our casita. My daughter appreciated the free wi-fi. The complimentary breakfasts were tasty and varied. The location of this Best Western was handy for what we wanted to do. The employees were friendly and helpful to us. For instance, they gave us several good suggestions of restaurants and described how to get to them. I almost felt like I was in a commercial for this Best Western!

"Great Stay at this hotel in Cottonwood."

5
11/10/2015

A friend from Texas & I stayed at this hotel in Cottonwood. It was way cheaper than staying in Sedona but not that far to drive to. I called to make sure they could get us on the first floor because I use a walk. KiKi was very helpful when I called & asked. She was a delightful young lady. She was able to let us check in a little earlier & put us at the clear back of the hotel which was really nice to be back there away from the street noise. I've never stayed at this hotel but I certainly will on any future trips to Sedona. The breakfast food was very good and warm which our food in Flagstaff was cold.

"Pricing doesn't match quality of motel."

2
10/10/2015

Stayed one night to ride the Verde Canyon Train. That was really fun!!! The motel is not what we expected from Best Western. It was a $140.00 out the door with taxes/fees and not up to standards. Older style motel with no charm. It's just basic. No U.S. Today Newspaper. Choose somewhere else.

"Needs updating."

3
07/10/2015

This motel is decent, but the room we had needed updating. The carpet was patched and worn looking. The location was good for us, close to Sedona and Jerome. The staff was friendly and helpful, but the rooms could have been cleaner. I will look for a different hotel on my next visit to this area.

"Decent, Basic Motel"

3
07/10/2015

An older Best Western, but a stopping place for exploring Jerome, Flagstaff, Sedona, and various Indian ruins. The inn is nothing fancy, but does the job. Good breakfast, friendly service. Avoid the Mexican restaurant near it, though. Lousy food there.

"Warm Welcome"

5
05/10/2015

We were given a first level room that fit our needs! They welcomed our last minute addition of two grandsons. The pool was lovely and the spa was warm! There were many clean crisply folded pool towels! They were in walking distance of more than one eating establishment. The Shower was wonderful and we were able to refreeze our cooler pads for the lunch cooler. The boys slept well and loved the breakfast menu. All in all we will be back if ever we come to Cottonwood again.

"Clean and comfortable!"

5
05/10/2015

Most hotels you receive two pillows on a bed, not here! There were like four pillows per bed and good pillows too! Very clean and comfortable! We will definitely return to this hotel when we visit the wineries!

"2 miles from Old Town"

4
05/10/2015

The hotel is clean and functional and we slept soundly. The staff are very friendly and Cottonwood Old Town (with interesting bars and wine tasting shops) is within easy reach. The air-con was a little noisy and the decor a bit dated and the breakfast area small in relation to the hotel's size, but I would be happy to stay again. (We had dinner at Nic's Steak and Crab House. Very Good!)

"Basic and in need of an update"

2
03/10/2015

There were positives to our one-night stay. The towels were soft, fluffy and clean. The sheets were washed. The sink and counter were clean. The toilet looked new. The TV was new. The room looked like it was recently painted. The rose bushes in the landscape were in bloom and maintained. The staff was friendly. But the negatives were many: the curtains were falling apart. The blanket was very tired from many washings. When I tried to turn on the heat a burning smell came out of the wall unit and set off the smoke alarm! We stayed the night with the system turned off. The tub had been recaulked many times, yet there were pockets of mold at the corners and between the tiles. The carpet was starting to fray. The breakfast had a choice, but served on paper plates with no fresh fruit except for canned fruit cocktail. Looked like the place was big on trying to save money. The price was inexpensive, but maybe ok if you only require a clean bed for the night.

"It's a good place to stay in Cottonwood"

4
30/09/2015

Bottom line: We'd stay here again At our most recent stay at this hotel, our room was one of the casitas which are located in a separate area across the parking lot from the two-story hotel buildings. It's a nice very large room with a king bed, nightstands, a chair with ottoman, a nice desk, dresser with large flat screen TV, a little "bar" with a microwave, refrigerator and coffee maker, a closet with a door, a vanity outside of the toilet/shower room (located around the corner from the main room) and a walled-in private patio. The hotel's breakfast room is off the lobby and has quite a few tables. It's not an elaborate breakfast, but it is adequate. The staff are very nice and are good at remembering and welcoming repeat customers. This hotel is our first choice when we are looking to stay in Cottonwood, but is sometimes booked or requires a two-night stay on the busier days. There is a really good Mexican restaurant right next to it, as well as a convenience store.