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Best Western Hotel Cooperstown Inn & Suites, Cooperstown

4.0/5  - basé sur 732 notations.
50 Commons Drive, 13326-9516, Cooperstown, United States - See map
Best Western Cooperstown Inn & Suites - Best Western Cooperstown Inn & Suites The Best Western Cooperstown Inn & Suites is ideally located in the center of Cooperstown. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

If you prefer a touch of culture during your stay at our Cooperstown hotel, the Farmers Museum and Fenimore Art Museum are conveniently nearby. However, if you're like many of our guests, it's the great American sport that brought you to the region. A visit to the Baseball Hall of Fame and Museum or Dreams Park Baseball might be right up your alley. Even if you're here for medical appointments or business at Bassett Hospital, or it's a meeting at New York Central Mutual Insurance you have on the agenda, there's always time to squeeze in a little fun. Located in a Commons Plaza where you'll be surrounded by shopping, restaurants and grocery stores, everything you need is at your doorstep. Our Cooperstown hotel is just four miles south of the Village of Cooperstown and close to the Leatherstocking Golf Course Otsego Lake. An afternoon on the links or a little fine dining is all possible. For guests who are bringing little ones to the youth summer baseball camp at Dreams Park, you'll feel right at home. Make sure to check out the Pumpkin Fest or the Baseball Hall of Fame Induction Ceremony if you'll be in town during those seasons. There's always something happening, whether it's an event at the Brewery Ommegang and Cooperstown Brewery or a festival at the Fly Creed Cider Mill, where the apple orchard and cider press deliver some of the most delectable beverages around. Nearby institutions such as Hartwick College and SUNY Oneonta bring a number of academics to our Cooperstown hotel, too. However, education doesn't just happen in the classroom. A trip to the Glimmerglass Opera or exploring the Howe Caverns is a real treat. From the Secret Caverns to our own expansive indoor pool, your dream vacation awaits. Enjoy our gift shop, game room, and picnic pavilion with outdoor grills to make the most of your vacation. Book your next stay at Best Western Cooperstown Inn & Suites! Enjoy your stay!

Best Western

Hotel Cooperstown Inn & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor parking
    Outdoor parking
  • Onsite laundry
    Onsite laundry
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 732 guest reviews
NOTE ISSUED
Excellent
251
Very Good
260
Average
124
Poor
54
Terrible
43
REFER TO NOTICE
Business Business
34
Couples Couples
214
Family Family
351
Friends getaway Friends getaway
76
Solo travel Solo travel
14
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Needs work inside and out"

2
01/12/2018

Selected this location as it was convenient to Basset Hospital for an early morning scheduled procedure for my father. I booked two rooms, King and 2 Doubles, asked for connecting if possible. For ease of access of my Father, I asked for first floor rooms by an exit - Kings were on the 2nd floor only so we opted for what rooms were next to each other. Upon entrance their were cigarette butts everywhere ...in the parking lot, in the door way to the entrance, on the grounds. Not a good first impression. The hallway smelled musty, the corridor walls are very much scraped and dug up. Opening up my Father's room - smelled a sour odor but he just needed to sit down and get comfortable. He didn't notice it so we left it as is. We went into the double room for my sister and I - no odor. The rooms looked dated, furniture scratched. Positive side, it was nice to have both a microwave and mini frig in the room. We left at 6am the next morning so we didn't partake in the comp breakfast. I know this is a seasonal "baseball" hotel that is open all year around ... they need to keep up on repairs, cleanliness and overall appearance.

"spring valley ny, cooperstown visitor 11/18"

5
14/11/2018

wanted to see baseball hall of fame and Fenimore art museum off season and landed at this property. What a place! Great decore, close to attractions, beautiful lobby, welcoming staff, fabulous and functioning amenites why lodge anywhere else? this property has it all. Beautiful indoor pool, spacious comfortable, well appointed rooms, can't ask for anymore, Missy at the front desk was excellent. .Everything was tip top, don't miss this gem when in the Cooperstown.

"Great hotel. Price was excellent."

5
11/11/2018

Had a great experience. I would definitely recommend, for sure. Friendly staff, clean rooms, decent breakfast. Well worth the reasonable rate. Great place to stay while visiting Cooperstown and Baseball Hall Of Fame.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcoming​ you again soon!!! Best Regards, Hotel Manager.

"Needs improvements"

2
05/11/2018

Reception, food, room condition need improvement. Musty smell in room. Towels need replacement. Walls are paper thin so noisy. Location ok for Coopersrtown visit but would try another motel/hotel. Pool and jacuzzi were nice.

BWCooperstownNY, Hotel Manager. at Best Western Cooperstown Inn & Suites, responded to this review
Dear Esteemed Guest, Thanks for your stay at the B/W Cooperstown Inn & Suites and the comments. I'm sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Heartening to note that you liked the pool and jacuzzi, Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.

"cooperstown"

3
22/10/2018

the location is perfect for a trip to the Baseball Hall of Fame. It needs serious updating and some paint and new carpet. The breakfast room is too small for the amount of rooms. The breakfast was fair ,,,,the attendant could not keep up and there was often empty trays at the buffet.

BWCooperstownNY, Hotel Manager. at Best Western Cooperstown Inn & Suites, responded to this review
Hello Guest, Thanks for the stay at the Best Western Cooperstown Inn & Suites and the feedback. Your suggestions will be definitely taken care of. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

"Clean "

5
22/10/2018

My husband & I stayed here for a night. We liked this place it was neat & clean and we slept good. The breakfast was pretty good for a continental breakfast. If we come back to this area we will stay here.

BWCooperstownNY, Hotel Manager. at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thank you for staying at the Best Western Cooperstown Inn and for the nice review. We are overwhelmed to see that you liked the stay and also enjoyed the amenities. You are one of our privileged guests and we are proud to serve you. We look forward to seeing you again at the earliest. Regards, Hotel Manager.

"What happened??"

3
13/10/2018

1) Add some grab bars or an anti-slip mat in the tub. The tub is very slippery.2) Vacuum the room carpets. The fluff was sticking to my socks.3) Fasten the toilet seat cover. It's loose.4) The humidity in our room was unbelievable. The doors to the bathroom couldn't even be shut because they were so swollen.5) Even the shears were ripped. Someone should inspect the rooms on a regular basis.6) Shampoo the corridor carpets. They are filthy.7) The high speed internet did not work in our room. We kept losing signal. It was worse than dial up. This is our third time hat we have stayed at this hotel. The first two times were great but this last stay really disappointed us. What happened??

BWCooperstownNY, Hotel Manager. at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thanks for choosing the Best Western Cooperstown Inn & Suites during your last visit to our area. We appreciate the review and we take it quite seriously- for improvement. At the outset, our apologies for the bad experience you had howsoever unlike your past experiences.. Special training and instructions to the maintenance staff to check all the rooms prior to checking in a new guest. Request your continued patronage. Sincerely, Hotel Manager.

"Friendly staff, comfy bed and clean"

5
09/10/2018

Stayed here for 1 night while visiting my son at college. The staff was very friendly and helpful with directions and suggestions of places to eat. The rooms were typical hotel rooms but the beds were very comfortable and the room was clean. There is an indoor pool and a nice lobby. The hotel is located at the end of a shopping center so it makes it very convenient to purchase items you might have forgotten at home.

BWCooperstownNY, Hotel Manager. at Best Western Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Cooperstown Inn & Suites and expressing your satisfaction through the review. We continuously make efforts in upgrading our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.

"Great Stay"

4
02/10/2018

I had an opportunity to stay at this hotel with a few friends. Upon first glance, the hotel appeared to be well kept. The lobby was nice and check-in went smoothly. I noticed that the property appeared to going under an interior renovation. The rooms were modern, clean, and everything appeared to work in the room. The furniture in the room was slightly worn. I would stay at the hotel again if given the chance. The staff was professional and pleasant..

BWCooperstownNY, Hotel Manager. at Best Western Cooperstown Inn & Suites, responded to this review
Hello Guest, Greetings from the Best Western Cooperstown Inn & Suites. It is so nice to see your review being shared with us. The team at our hotel is thankful to you for the appreciation and generous response of our service and facilities offered at our hotel. Your appreciation will surely encourage us to achieve greater heights of excellence. We thank you for this superlative feedback and we do hope that you have many more opportunities to visit us again and again. Warm Regards, Hotel Manager.

"Comfortable enough once in the room"

4
27/09/2018

This place is about 4 miles outside Cooperstown, but an east drive. In a small shopping center with a McDonalds, food store, liquor store, and some others. Place looks a bit dated, some scrapes on hallway walls, but the room, bed and shower were all good, even though the bathroom door needed a strong push(or pull) to close. Staff were great, breakfast was the usual, and we overall liked it.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Hello Guest, Greetings from the Best Western Cooperstown Inn. Thanks for the mixed feedback with the positives as well as otherwise. We are continuously improving and will definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

"Not in town of Cooperstown"

3
15/09/2018

This property is about 10 or so minutes outside of Cooperstown. Hotel has 2 buildings. We were not in main building where breakfast is served. Room was spacious but an odd layout. When entering, sink immediately on left with toilet and bath to right, then a sofa with with fridge and microwave across, then an elevated counter with 2 chairs with the beds next. The is tv closer to the beds than sofa. Had to ask for updated TV guide as one provided in room was useless. Told they changed companies in early summer and hadn't updated room guides since not all rooms had same TVs. ice maker in our building was out of order. We had a used towel hanging on back of bathroom door and had flies in our room.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Hello Guest, Thanks for the stay at the Best Western Cooperstown Inn and the feedback. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again, Sincerely, Hotel Manager.

"Clean, upgraded room, but nothing to brag about"

3
20/08/2018

We were upgraded to a junior suite after the original room we were given hadn't been cleaned yet and wasn't ready for us. The front desk handled it very well and took care of upgrading our room immediately.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Hello Guest, Thanks for the feedback. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

"Spacious, clean and convenient"

4
20/08/2018

My family and I stayed here this past week to visit the National Baseball Hall of Fame - very convenient- about 5-10 minute drive from Main Street - which is where the HOF is located. We got a suite with queen doubles and a pull out couch. This room was in a separate building- which is a 2 minute walk from the main. Breakfast offered every morning. The Inn is located on a mini mall property with a Cafe, Pizza Hut, Supermarket (Tops), and a McDonalds on the property - all within minutes walk from the main building (also where you check in). Ample parking. Rooms were clean and spacious and we were greeted very warmly upon check in. Can't wait to go back up- such a lovely town to visit with family!

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, It is really nice to note that that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"musty rooms"

2
19/08/2018

Average hotel, okay breakfast, musty rooms.. Good location for little league games at dream park...A bit on the expensive side for what they have to offer..$300 per night it should be better. I guess when your kids are playing in Cooperstown, they know demand is high for rooms that time of the year.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Hello Guest, Thanks for your stay at the Best Western Cooperstown Inn & Suites. We value your comments and the stay experience. It is disappointing to note that you found the price excessive. We would like to hear on that point so that we can think of some solution. Look forward to welcome you again. Sincerely, Hotel Manager.

"Two Star Quality, Three Star Price"

2
16/08/2018

I have been to Cooperstown 5 times in the last 3 years for baseball tournaments. Each time I have either stayed at The Holiday Express right next to Dreams Park or The Landmark Inn which in right in Cooperstown and enjoyed both for different reasons but both were what you'd expect. Best Western Cooperstown Inn & Suites was a disappointment. The location if you're there for Dreams Park baseball is phenomenal. It's just a little further than The Holiday Express but still very convenient and part of a small supermarket/Dollar Store/Subway/McDonalds complex. Check-in was fine but things quickly went down hill. The room smelled very musty & moldy. Upon first glance the room is spacious and has a nice flat screen TV, good sized refrigerator. The bathroom was a nice size but upon inspection it was clear the toilet hadn't been cleaned; I'll spare readers the details but it was gross! I brought the dirly toilet to the attention of the front desk and housekeeping came in quickly; they apologized and cleaned the toilet (the front desk without asking offered me a $50 credit). The rest of the room needed a good dusting and the carpet seemed worn thin and a little sticky. The refrigerator is mid-sized but the door was tough to close. The beds were very nice and comfortable. The common areas were clean but it seemed like there were always several giant bins filled with soiled towels/sheets resting in the hallways. The pool area seemed well maintained and the common areas and breakfast area was clean. The complimentary breakfast was fine. The free apples at the front desk are a nice touch. All in all, housekeeping is the weak link here. The moldy smell in the room, the dirty toilet issue, mold on the bathroom ceiling, ugly grey plastic bins in the hallways, sticky carpet.....overwhelmed the good service, great location and reasonable amenities.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. Our team will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. Please contact me personally for any support next time. Regards, Hotel Manager.

"Winter trip- great location"

3
13/08/2018

We took a winter trip to Cooperstown. This hotel was nicely located near Cooperstown city center and other attractions in the area. Grocery store next door thankfully because we needed to utilize it. Appeared to be under renovation at the time and I guess that would be my only "complaint". Breakfast was great (my BF still raves about the pancake machine), pool looked nice but didn't utilize. Room adequate, staff helpful and receptive.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Hello Guest, Thanks for choosing the Best Western Cooperstown. Appreciate your feedback and telling us what you liked and what lacked during your stay. We shall work further to improve the amenities and hospitality. Hope to welcome you again soon, Sincerely, Hotel Manager.

"Reasonably Priced"

4
06/08/2018

Clean, nice sized rooms. Friendly and helpful front desk staff. Nice continental breakfast with make your own waffles. Nice sized pool. Mini golf and souvenir shop within w as long distance. Two minute drive to town and lake. Maid staff did not always replace towels or shampoo and had to ask for more at front desk.

BWCooperstownNY, Hotel Manager. at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Greetings from the Best Western Cooperstown Inn & Suites. Thanks for staying with us during your recent visit to our area. We will surely take your observations for improvement particularly the toiletries. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

"Junior suite that was clearly not kept up."

1
01/08/2018

We booked this junior suite on a busy weekend in Cooperstown. Was told it could fit 6 people. Advertised as a junior suite which was basically a standard room with 2 queen beds and a small dining area. Bathroom was smaller than any standard room I have been in. Cracks all over bathroom sinks. The refrigerator was out of order and dirty spots on couches. We were never offered the rollaway for the 2 other guests either. I'm not sure how this room was described as a junior suite and it was at a 600 price as wel, which makes me think the price was inflated because it was Hall of Fame induction weekend.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Cooperstown Inn & Suites. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

"Nice"

3
25/07/2018

This hotel was nice enough. Needs some updating which it seems to be working on. The staff was fantastic. Very friendly and helpful. The breakfast was fine. Nothing special just your average hotel fare. Centrally locates to National Baseball Hall of Fame and the Dream Park.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Esteemed Guest, Our Best Western Cooperstown always tries to offer the finest stay to every guest. Thanks for choosing us and it feels great that you liked the price and location very convenient. We are happy that the staff hospitality and the breakfast menu matched your expectations. We look forward to welcome you again soon. Sincerely, Hotel Manager.

"No tv"

1
21/07/2018

Tv had closed caption in the middle of the picture. Called front desk to ask how to remove it was told someone needed to come to the room with the master remote to remove it. Turns out it cannot be removed because remote was locked in manager's office. Had 2 boys and could not watch television after a long ride to Cooperstown because words were in the middle of the picture. For the price of the room you should be able to watch tv.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Hello Guest, Greetings from the Best Western Cooperstown Inn & Suites. We have noticed your feedback and regret the TV remote issue. Your reviews are important to us. We shall check, investigate and take corrective steps on priority. Customer satisfaction is important to us. Please do visit us again. Sincerely, Hotel Manager.

"Definitely not value for money"

2
19/07/2018

Incredibly overpriced even for Cooperstown. Room for a Thursday night came to $312 with tax. Pool is small and who wants to be wearing a swimsuit in the middle of a hotel lobby! Room is comfortable but pretty standard for chain hotels in the Best Western brand. Location is convenient to the village but about 20 minutes from Glimmerglass. Cooperstown hotels are almost rivaling NYC prices. On our next visit for a performance at Glimmerglass we will stay at a motel - for a one night stay, it doesn't make sense to spend over $300 unless it was at The Otesaga - and that's over $450 per night.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thanks for investing time in writing this review. We are glad to know that you find our hotel location very convenient and room very comfortable.We are sorry for the inconvenience caused due to our price. As we have to set the price as per our management policy. Our management will look in this if there is any possible solution.Our commitment is to ensure that guests love their stay with us and rank us as the best hotel in best hotel in Cooperstown, NY.You can sure that you will have a great stay during your next visit. Sincerely Hotel Manager

"Very Nice Hotel Close to Downtown Cooperstown"

4
08/07/2018

My husband and I were in town for a brief stay and were fortunate to find a room at the Best Western. This hotel was very comfortable and clean. Our room was in the "lodge" which was very quiet and removed from the main building where the pool and workout space were located. Our room included two double beds, a seating area and bar to eat at, refrigerator and microwave. There was a sink in the room and a separate bathroom within the room (toilet and shower). The room also had a heating/cooling unit that could be controlled within the room. There was no thermostat to indicate how hot/cold to set the unit and we found that it took a while for the cool air to stay on continuously, but it eventually did and we had a very restful, comfortable sleep. The bathroom could use a trash can as well as a space to store towels. The location of this hotel is great! It is located next door to a McDonald's and a 24-hour TOPPS supermarket. It is also within 1 mile of Barnyard Swing miniature golf, within 5 miles to delicious restaurants and within 7 miles of downtown Cooperstown. We would highly recommend to anyone looking for a comfortable stay, especially those with families, and we look forward to staying here again in the future.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thanks for the stay at the Best Western Cooperstown Inn and the great feedback. It is really encouraging that everything matched your expectations. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcome you again. Sincerely, Hotel Manager.

"Great stay with family!"

5
17/06/2018

we were traveling with 3 adults and two children. Difficult to find a place to accommodate in one room. Best western offers the perfect spot. The room had 2 queens beds and pull out sofa. Room was very clean, the beds were comfortable and the temperature easily adjustable to our liking. While small the pool and the spa were clean and a nice respite after a long day. The breakfast staff appeared to be overwhelmed b the number of guests on Saturday morning. Repleshiment of the buffet was slow, but the selection was good. I suggest investing in an additional waffle maker for the week end crowd.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, Thanks for visiting the Best Western Cooperstown Inn. It is really nice to note that that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Good overall"

3
28/05/2018

Clean and pleasant stay overall. Considering the price for a busy weekend they needed more staff which seemed overwhelmed. Expect long waits for waffles and pancakes which you make yourself... The pool is small but really nice for the kids, the hot tub was out of order as well.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thank you for offering a mixed review of our hotel, pointing out some good points and some negative ones. We're grateful that you noticed our cleanliness and pleasantness overall. I apologize to you that there were some staffing concerns and a brief problem with the hot tub that detracted from your stay with us. My hope is that you will visit again so that we can show you a better experience that will fully satisfy you. We'll be here when you need us. Sincerely, Hotel Manager

"Nice Hotel and close to downtown Cooperstown "

4
27/05/2018

Nice hotel for a two star. Hotel looks to be recently renovated so it's clean and comfortable. Breakfast was good: scrambled eggs, sausage, potatoes, waffles and a pancake machine. No worries about the renovations or accessing pool or pot as stated in other reviews. Would stay again when in Cooperstown.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Your kind words mean so much to us, and we're pleased to get such great feedback from you. Specifically, I'm pleased that you like great value, nice breakfast and renovated experience. Your comments indicate that we're meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We'll be here for you when you need us. Sincerely, Hotel Manager

"Leisure and Relaxation"

5
14/05/2018

Overall, good stay. Breakfast was good; beds were comfy; view was nice. There was some construction, but nothing that hindered my stay; it wasn't loud. I would stay again the next time I am in Cooperstown.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, We appreciate and thank you for your kind and pleasant feedback about our hotel here in Copperstown, which indicates to us that we're on the right track in meeting guest needs and exceeding expectations. Specifically, we're pleased that you liked great breakfast, comfy beds and nice view. I'm glad the construction didn't bother you. It's our pleasure to serve you and want to invite you to stay with us again. We look forward to doing a great job for you again. Sincerely, Hotel Manager

"Very nice accomodations"

5
12/05/2018

This BW is a well appointed facility.and a great place to stay. The drive to downtown Cooperstown and the Baseball Hall of Fame.is not far and is easy. The Internet service at the motel is above average.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Your kind words mean so much to us, and we're pleased to get such great feedback from you. Specifically, I'm pleased that you like great location, good free wifi and more. Your comments indicate that we're meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We'll be here for you when you need us. Sincerely, Hotel Manager

"Not a happy stay. If you are picky, I would not recommend."

3
12/05/2018

The bed was not comfortable and the sheets were a low quality with extreme pilling. We had no hot water for showers on our first morning. The receptionist didn't even offer an apology or compensation when we complained until we went back a second time to complain about the number of mosquitos in the room and having to kill a wasp in the room. The pool was small and not available during the day due to renovations and much of the equipment in the workout room was broken. With so many places to stay, we could have easily done better. I still gave it three stars because overall, the room was clean and had a refrigerator and Kuerig. Also, the lobby was big allowing for a place to gather with family/friends and the breakfast buffet, while typical, also included gluten-free options and dairy-free milk (you have to ask for them).

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thank you for offering a mixed review of our hotel, pointing out some good points and some negative ones. We're grateful that you noticed our clean rooms, room amenities and excellent breakfast and lobby. I apologize to you that the bedding, a hot water issues and other things detracted from your stay with us. My hope is that you will visit again so that we can show you a better experience that will fully satisfy you. We'll be here when you need us. Sincerely, Hotel Manager

"Baseball HOF"

5
06/05/2018

The BW in Cooperstown was very nice. The room was very clean and the bed was very comfortable. The breakfast is awesome. Scrambled eggs, waffles, pancakes, bagels, cereal, hot coffee and tea, all for no extra cost.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, I thank you sincerely for your comments, which mean the world to me. I strive to create an excellent atmosphere for guests and am pleased to be succeeding. I especially thank you for pointing out clean rooms, comfortable beds and above-average breakfast. I'll share your positive comments with everyone on the team, and we all hope to have you with us again. We're ready to serve you again soon. Sincerely, Hotel Manager

"Hotel under rennovation"

1
16/04/2018

Ants in the pool area, no fitness center due to the rennovation. I wish I had stayed somewhere else even if it was slightly more expensive, because I paid a standard rate for this hotel and received less than standard amenities.

BWCooperstownNY, Webmaster at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thanks for your comments about our hotel, which is being renovated so that we may serve guests better than ever before. I'm terribly sorry that we failed to meet your expectations and that you had some problems with your room. We take real pride in this hotel and believe that pride shows in everything we do even during renovations. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

"Very upset "

3
12/04/2018

If you want to be able to smoke pot in your room and get away with it then this is the hotel for you! The whole 2nd floor reeked of weed coming from one of the rooms, when we told the front desk we were told there was nothing they could do until the guest checked out. Fun times when your kids are asking what that smell is. In addition to that the hotel was under renovation and no one bothered to tell us when we booked our trip, our room was in another building across from the parking lot which meant we had to walk to the pool and breakfast in 20 degree weather. Definitely not something I would agree to do in the winter/ early spring. I will say that the women who ran the breakfast in the morning was great and very accommodating.

BWCooperstownNY, Webmaster at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to provide feedback on your recent stay. Allow me to apologize on behalf of the entire hotel for failing to meet your expectations with housekeeping services. I have shared your feedback with the entire staff to ensure we handle these issues differently in the future. Customer satisfaction is our main goal and we would love for you to come back again in the future to allow us another opportunity to create a better impression and show that changes have been made. Sincerely, Hotel Manager

"Decent Hotel, Currently Renovating"

4
24/03/2018

Hotel was being renovated on the second floor during our stay. You could hear noise from the work being done after about 9am, so don't plan on sleeping late. Outside of that, its a decent hotel, average rates, free breakfast, quite a bit of parking, indoor swimming pool. Good location right next to a small shopping area with a dollar store, a grocery store, a liquor store, etc., as well as a couple restaurants. The Baseball HOF is about a 10-15 minute drive to the north. Pretty simple to get to.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thanks for staying at the Best Western Cooperstown during your recent visit to our area. We appreciate your review and the observations both positive as well as which needs to improve. They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

"Under construction"

4
22/03/2018

Be aware they are remodeling the second floor. I sleep during the day and that was a bit of a problem. My first floor room was clean and the decorations up to date, but I swear I smelled mildew. And the mattress wasn't very comfortable for this side sleeper. But the rate was low, so I'm not to upset.

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thanks for providing feedback. I'm very sorry to hear that you were disappointed in some aspects of your stay. I will bring your comments to the management to address the issues with mattress so we can prevent that in the future. We hope you will consider staying with us after our renovations are completed. Sincerely, Hotel Manager

"Pleasant Stay"

4
20/03/2018

Our family has stayed here three times over the past several years when visiting Cooperstown. The location is ideal, as it is only a few minutes drive to the Baseball Hall of Fame and downtown Cooperstown. The rooms are spacious, comfortable, updated (lobby and other areas currently undergoing renovations) and the free breakfast and swimming add to the benefits of staying here.

BWCooperstownNY, Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thanks for your stay and 4 Star rating. We are glad to learn that you had a great time at our hotel.Thanks for your compliment for our hotel. We are also happy to know that you had been here at our hotel previously with your family.You are welcome again. It will be an honor to serve you. Sincerely, Hotel Manager

"My son learned to swim here!!!"

5
07/03/2018

We love staying here. It's a birthday tradition for our son. He learned to swim in the pool. He absolutely loves this place. And the coolest part of this stay is we ended up in the same room as the first time we brought him. He was the one who remembered. :)

BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Cooperstown Inn. It is really nice to note that that you liked the stay and services at our hotel during your recent visit Glad to see your positive observations which shall definitely make us run that extra mile. Delighted to note the experience of your son and your patronage, We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Disappointment"

2
01/03/2018

A tv that didn't work A room that smelled like coved up smoke And construction going on in the room next to ours On top of it all the front desk person checking me out that just didn't care about the bad stay I had !!!

Naith B, Manager at Best Western Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, thank you for sharing feedback on your recent visit. We are very sorry to learn that we failed to meet your expectations and offer our sincere apologies.

"Pretty Good, Not Great"

4
20/02/2018

Close enough to the Village of Cooperstown. There are no chain hotels in Cooperstown, so you have to head out of town a couple miles. This BW is adjacent to a McDonald's and small shopping plaza (grocery store, liquor store, etc.). As for the hotel, pretty good overall. Appears that they are doing renovations to the upper floors of the main building (there are 2 buildings). Appeared clean, comfortable bed, HVAC seemed to work as it should, quiet (although not too many guests so that is probably the main reason). Rooms not good for business...too dark. Sink in bath didn't drain very well, plunger/stopper needed repair. Breakfast not too good. Eggs were scorched and bacon was greasy and tasteless. OJ was good and coffee was OK. Staff was pleasant. Front desk gentleman was there when we checked in around 5 and was still there (or back) the next morning for check out. Nice young man. All in all, above average, but not excellent.

BWCooperstownNY, Webmaster at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thanks for the mixed comment. i am happy to hear that you like our over all hotel with clean, comfortable bed, quiet and good HVAC. lease accept our sincerest apology for the issues you had with darkness of the room, Sink issue and pluger issue you received that was less than satisfactory. I am also sorry for any inconvenience. I am glad you like our front desk staff who help you to check inn and check out was appreciated for the great customer service. Thank you for staying and we hope you give us another chance to make your stay as best as it can be. Sincerely Hotel Manager

"Best Western Cooperstown"

5
03/02/2018

The hotel was very clean and attractive. The front desk staff was very helpful and friendly. They took the time to make us feel welcome and made sure our needs were met. The pool was under renovation but they had an alternate place for us to swim. Very nice place!

BWCooperstownNY, Webmaster at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, We can't be grateful enough for sharing your experiences! Your comment is an excellent feedback for us, and encourages all staff members and go beyond. Thank you for your acknowledgement about location, rooms and staff. It always a great pleasure to receive positive feedback's about our entire team. I would be delighted to welcome you back many more times in the future and meet you personally. Sincerely, Hotel Manager

"Picky travelers, VERY PLEASED!"

5
28/01/2018

I've done my fair share of complaining about hotels that let me down. It seems to happen more often than not these days- I admit it. I'm a bit picky when it comes to where I lay my head... But this Best Western in Cooperstown surpassed my expectations!! We arrived early but still were welcomed anyway. We stayed in room 130, a corner room with a quaint view. It was clean, quiet, well stocked with bathroom essentials (even a makeup wipe!). The breakfast was excellent, I highly recommend the pancakes! The staff was friendly e everywhere we went, from the cleaning crew to the breakfast attendant to the front desk! I really can't complain about anything. It was an exceptional experience and great value. We will definitely be back!

BWCooperstownNY, other at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thanks for your visit to our hotel and glad to know you were very happy with your stay at our hotel. We are really very overwhelmed by your wonderful feedback for our hotel. It is feedback like this that keeps us motivated to continue providing our excellent service to our customers. Your appreciation means lot to us. You are welcome again to our hotel. Sincerely, Hotel Manager

"Useless staff, less than ideal location"

2
03/01/2018

Stayed here on a pilgrimage to the Baseball Hall of Fame. It's not nearby. When checking in I noted that the place seemed empty and inquired about upgrading my room. Was told I could not because of how I had booked the room. Offered to pay the difference in cash and was told no again. Hotel is at the back of a strip mall parking lot, not easy to get in or out of and a good bit of exterior noise. Room was okay, no major complaints. The pool was acceptable.

BWCooperstownNY, Webmaster at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thanks for commenting. I am glad you like our room and pool. I'm sorry that you experienced some issues, including a upgrading room concern. Nothing is more important to me than satisfying my guests. Again we apologize and we look forward to welcome you back. Sincerely, Hotel Manager

"Good Service "

4
29/12/2017

My only complaint is that the beds were hard but I was so tired that it didn't even matter. The costumer service was great. We arrived at 8:30 and the pool closed at 9:00; however, the gal kept the pool open longer so my 4 year old could swim. The continental breakfast was great and provided options for picky eaters.

Naith B, General Manager at Best Western Cooperstown Inn & Suites, responded to this review
Sarah, Thank you for your kind feedback about your stay at our hotel. We appreciate it and hope you will stay with us again in the future! Cheers

"Our stay in Cooperstown NY"

5
17/12/2017

Everything during our recent stay was great, our trip was unplanned and the staff was so helpful .Fast friendly service. The rooms were clean and very comfortable and the breakfast was great. We will stay there again very soon.

Naith B, General Manager at Best Western Cooperstown Inn & Suites, responded to this review
Thank you for your kind feedback. We appreciate it and hope to see you again soon!

"Always a great stay."

5
27/11/2017

We've been staying there for the past 20 years and are always happy with the stay! It is clean, the staff is nice, and they are accommodating! Love the pool area. In the winter the lobby feels like a lodge!

BWCooperstownNY, Webmaster at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thanks for your comments and for being a long-term guest. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"Good Value"

4
26/11/2017

Clean, modern, and quiet, this hotel has everything you'd expect of a Best Western. The hotel is located a little more than four miles, or about 10 minutes, from the center of Cooperstown. Pleasant staff. We've booked three times in three years. Never an issue.

BWCooperstownNY, Webmaster at Best Western Cooperstown Inn & Suites, responded to this review
Dear Guest, Thanks for your comments and for being a long-term guest. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"Highly recommend"

5
20/11/2017

Perfect in every way.You never wait. Breakfast was great. Employees were always smiling.If you want bang for your buck ,then stay at this Best Western.Room was very big. Slept like a baby. Will try to come back.

BWCooperstownNY, Webmaster at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Guest, Thanks for taking a moment to comment about our hotel. I'm so pleased that your experience was nice enough that you will stay with us again and also that you would recommend us to others. I hope you have a chance to do that. If you have family members, friends or colleagues traveling in this area, make sure they know about our hotel. We'll do a great job meeting their needs too. Sincerely, Hotel Manager

"A friendly experience"

4
19/11/2017

I enjoyed my stay at the Best Western in Cooperstown. I found the hotel staff very courteous and friendly. My daughter and I chatted with them for quite some time. There was a nice view from my room in the morning of the rolling countryside in the area. I would have no qualms staying at this hotel if I revisited the area. A good deal for the price.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you kindly for your feedback. We do appreciate it very much and hope you will stay with us again in the future!

"Comfortable stay"

5
16/11/2017

Stayed with the family for 2 nights in November. Highly recommend it! 10 minutes from Main St in Cooperstown and about 25 minutes to Oneonta. Hotel has a nice indoor pool and hot tub. Breakfast is quite good, with several hot dishes (e.g. eggs, potatoes, bacon, sausage.). The staff was friendly and offered great advice regarding the area. Located right next to a supermarket and Chinese place, which is convenient.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your kind feedback. We appreciate it and are glad you enjoyed your stay with us. We hope to see you again in the future!

"Best Hotel Near Hall of Fame"

5
16/11/2017

I stayed in the Best Western Cooperstown Inn for 2 nights on a recent visit to the Baseball Hall of Fame. It was very convenient to the Hall, only about 3 miles away. Hotel was clean, quiet and peaceful. A delicious breakfast was served every morning in the breakfast room off the lobby, consisting of pancakes, waffles, eggs, sausages, bagels, muffins, oatmeal, cereal, yogurt, fruit, juices, coffee and tea. The woman attending the breakfast room was very kind, helpful, and kept the area neat, clean, and fully stocked. I was surprised and pleased to see the hotel manager visit the breakfast room both mornings, stopping by each table, and making sure the guests were enjoying their stay. The only thing I did not like about the guest room was the small pillows on the queen size bed: there were 4 very small pillows (about 2/3 the size of a standard pillow). One pillow was too small for my head, and putting 2 together was not helpful, since there was then a "pillow gap", For sure, I would recommend this Best Western to anyone who is planning to visit the area, and I would stay there again should I ever return. I would probably just bring my own pillow!

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your kind feedback. We appreciate it very much. I apologize you did not enjoy our pillows, but unfortunately those are the only pillows we have in the hotel. We hope you will stay with us again in the future!

"Excellent Stay"

5
15/11/2017

My husband and I spent a night here while travelling. The lobby is well appointed and it looked like they have a very nice pool & jacuzzi, although we didn't use them. Our room was large and comfortable with mini fridge and microwave. The bathroom was very clean and still looked new. The water pressure in the shower was outstanding. Breakfast was served in a side room and there was a nice variety of offerings from make your own pancakes and waffles, to pre made omlettes, sausage, instant oatmeal, yogurt and fresh fruit. We had a great stay and would definitely return.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, thank for sharing feedback on your wonderful visit with us. We are delighted that your enjoyed your visit with us. Thank you for your positive rating of our services. We are looking forward to your next visit. Best regards, Naith

"Great hotel"

5
05/11/2017

Stayed one night for a conference. The room was excellent, the staff extremely helpful.Overall a wonderful experience! Centrally located and easy to get in to town. I would definitely recommend this hotel!

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Delighted to read of your wonderful visit. Thank you for your positive rating of our services. Best regards, Naith

"Well located hotel to enjoy an interesting town ."

4
05/11/2017

This hotel has a nice pool and hot tub. It is close to groceries and restaurants and liquor store. The self serve full breakfast was great. It was a short drive to town through beautiful countryside. The price increases on the weekend. A room with a view would have been nice.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for sharing feedback on a wonderful visit and for your positive rating of our services. Delighted that you enjoyed the view from your guest room. Best regards, Naith

"Usually Great Option"

4
05/11/2017

I have stayed at this particular hotel around 20 times since early 2015 due to family business in the area. I don't stay during the high tourist season because of minimum stay requirements and pricing, but it's a good value the rest of the year. I've had very few issues during those stays (occasionally louder guests or room issues). Consistently, it offers good value for the price and location convenience. Staff is usually courteous and helpful. Breakfast is sufficient (though occasionally I skip it). Proximity to Tops, McD's, Pizza Hut, a dollar store all make it more attractive.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Ann K, thank you for sharing feedback on your recent visit and for your positive rating of our services. We appreciate your business and thank you for your loyalty. Best regards, Naith

"Pleasant Stay for Visiting HOF"

5
04/11/2017

This pleasant hotel about 10-minutes south of Cooperstown consists of 2 buildings: a Lodge with suites and rooms separate from the Main Building where my room was located. The Main Building is a long two-story structure with the small pantry-store located next to the front desk and the interior pool (behind a windowed wall) next to the lobby. The rooms are located off of a single long corridor with additional exterior exits (access by room key) at the end and half-way. My room was a corner room at the end of the corridor, so a healthy walk to-and-from the front desk/breakfast area but a wonderful pastoral view toward the rear of the property. The room was spacious and very clean with microwave & mini-fridge, and an in-room safe (with key versus digital keypad). The wifi worked great, maintaining connection with reasonable speed, but no USB ports for charging devices. Parking is ample but does not extend the length of the building. The property is located next to a strip shopping center with a grocery store, dollar store, and various eateries. The sink in the bath was missing its stopper/plunger which was not an issue but I noted it to staff who would address it. The staff are very friendly and accommodating. Would consider staying again if in the area.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Robert, thank you for sharing feedback on a wonderful visit and of your engaging interaction with the team. Hope you had a wonderful time at the HOF. Best regards, Naith

"Excellent place, but pricey"

4
03/11/2017

We drove into Cooperstown, noting the places to stay along the way, and out again on the same road. This was the one that stood out. Cheery check-in staff, excellent facilities, lots of light and air, a good night&s sleep and an excellent breakfast. Just what we needed. At over 270 dollars for the night, though, it was expensive, probably more so than was justified by the facilities. Location, though, is the key and we were certainly well located for our real visit to Cooperstown next orning.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Delighted to read of your a wonderful visit. Thank you for positive rating of our services. We are looking forward to your next visit. Best regards, Naith

"Pleasant Stay"

5
26/10/2017

We enjoyed our overall time spent at the Best Western, Cooperstown. It was very clean with an abundant and tasty breakfast spread. The adjoining building had a beautiful and spacious room for us. The front desk staff was very helpful and pleasant. Thank you BW!

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your kind feedback about your stay with us. We appreciate it and hope to see you again in the future!

"A very nice experience..."

5
23/10/2017

This Best Western was very clean and all was in working order! Nice, powerful shower! The staff was friendly and very helpful. It was very close to Cooperstown proper...only 4 miles away...so that was great!

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Donna, thank you for taking time to share feedback on your wonderful visit and for your positive rating of our services. Best regards, Naith

"Very clean and helpful staff"

4
23/10/2017

Excellent experience. Staff were very helpful in regards to restaurants in the area and other things we were in search of. Room was clean. The only disappointment is that most of the equipment in the fitness room was either out of order or not functioning properly.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, thank you for taking time to share feedback on your recent visit. While I am pleased to read of your wonderful interaction with the team and I sorry to learn that we did not meet all your expectations. Thank you for rating our services. Best regards, Naith

"Good experience"

4
22/10/2017

The hotel staff was helpful, the room clean, and breakfast was good. We enjoyed our two night stay at the hotel while we visited the Baseball Hall of Fame at Cooperstown, NY. I would recommend this hotel to anyone who wants to visit Cooperstown, NY. The pool looked inviting, and I regret that I didn't bring my bathing suit. The hotel is about 4 miles from the Village of Cooperstown.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your kind feedback. We appreciate it and hope you will consider staying with us again in the future.

"Best Western Cooperstown"

5
22/10/2017

Great customer service and clean rooms. Breakfast was satisfying. Location of hotel was good and not far from Cooperstown attractions. All amenities were in working order, refrigerator and microwave. Spacious clean rooms.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. We appreciate it.

"Clean place to stay"

4
19/10/2017

It is a little off the beaten path but if you are in the area it is a good place to stay. Staff is friendly and helpful. The place is clean and well maintained. The beds were comfortable. The breakfast was really good. Large quantity and many choices.

"Best Western Cooperstown. "

2
18/10/2017

They made us feel like crooks by leaving a charge list of items in the room including sheets. BTW sheets were thread bare and no one would even think of stealing. Did not like breakfast. Threw omelet away, it was so bad. Don't stay here. Staff is distracted and talks too fast. Not helpful. Not very personal.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for submitting your feedback, and even though your stay was not satisfactory, we do appreciate it. It was not our intention to make you feel like crooks with our charge list of items. The intention behind that list is to deter guests from walking off with items that do not belong to them, not to subliminally intimidate anyone who stays with us by making them feel bad. I also apologize that you did not enjoy our breakfast options. We will use your feedback to try and improve upon ourselves so we can provide superior service each time out. I hope you will consider staying with us again in the future.

"Good for the price "

4
18/10/2017

We stayed here when we visited the Baseball Hall of Fame. It's in a good location. The rooms were clean and I loved the baseball decor. The bathroom was too small for a family member in a wheelchair. Overall, it was a nice room for the price.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for sharing feedback on your recent visit, delighted to read of your wonderful visit and thank you for your positive rating of our services. Your feedback on the bathroom is duly noted. Best regards, Naith

"Friendly staff, not that clean"

2
17/10/2017

We stayed here 3 years ago and had a very pleasant experience. This year we go this room at an affordable price so I was not expecting the Ritz, however the cleanliness of the rooms were less than par. It did not appear that the floors had been vacuumed and there were belongings left on the floor underneath the duster of the bed that were left from the previous guests. Despite that the staff at the hotel were very professional and friendly, but I would probably not stay here again.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for taking time to share feedback on your recent visit. I am very sorry to learn that we failed this meet your expectations during your recent visit and offer my sincere apologies. I do hope that we will have the pleasure of welcoming you back and provide you with the level of service you have some to expect from us. Again, please accept my sincere apologies for failing to meet your expectations. Best regards, Naith

"complimentary breakfast worth the trip"

4
14/10/2017

Good hotel with great staff! The complimentary breakfast was very good. Awesome selection. Not enough seating at breakfast...get there early. TV remote in my suite did not work. Once I told the desk, it was fixed immediately! Hot tub was out of order, but the pool was very nice.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. We appreciate it and hope you will consider staying with us again in the future.

"A Convenient spot for Dreams Park, but pricey!"

3
11/10/2017

My son played in the Cooperstown Dreams Park tournament and his brother and I needed a close place to stay. I hated the thought of spending more than $1800 for 7 nights in a Best Western, but I guess they can charge whatever they want in the summer being only one mile from the fields. Upon check in, we got a ground floor room, close to the pool. The room was dusty, a light was burnt out in the bathroom and a dirty wash cloth was still hanging in the bathroom. We immediately called for all to be addressed. The room smelled musty from the air conditioning unit. There was a decent sized fridge and microwave there. Beds just ok - nothing spectacular. View of the mountains in the rear of the hotel is pretty. I most enjoyed the breakfast included each morning. Friendly staff and decent food. Gets too crowded at peak times. I recommend signing up for rewards to try and get something back for paying the price to stay here.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Brand R, thank you to taking time to share feedback on your resent visit and for rating our services. I am very sorry that we did not meet all your expectations during your recent visit. Best regards, Naith

"hotel rating"

5
11/10/2017

We were very pleased with all aspects of the hotel from the friendly staff, to the large clean room, to the breakfast. We also like the vicinity of the hotel very close to everything but yet not in the middle of town so it was quiet. I would highly recommend this hotel.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, thank you for sharing feedback on your wonderful visit and for your positive rating of our services. Best regards, Naith

"Nice place to stay"

5
10/10/2017

We stayed one night on our drive through upstate New York. We wanted a hotel close to the Baseball Museum but this was a little further away from the main part of Cooperstown. It was still close by and there were several places to eat nearby. We enjoyed our stay-nice people, clean rooms, and breakfast and coffee in the morning!

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. We appreciate it and hope you will stay with us again in the future.

"Nice staff and comfort"

4
07/10/2017

We stayed here for two nights while visiting the Baseball Hall of Fame. Staff at the front desk were all very pleasant and helpful, room was very clean, and bed was comfortable. We had a beautiful view from our window of the foothills of he Catskills and the beginning of fall colors. The laundry facility came in handy as well.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. We appreciate it and hope you will consider staying with us again in the future.

"Location"

5
07/10/2017

The property is just a short drive to Cooperstown, Clean rooms and friendly staff make this property a wonderful stay. The front desk staff (Mandy) was very helpful when we wanted to extend our stay. We would recommend this property for anyone wanting to visit Cooperstown.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Catalina, thank you for sharing feedback on a wonderful visit, engaging interaction with team members, and for your positive rating of our services. Best regards, Naith

"We recommend"

5
02/10/2017

Large hotel in two buildings. 4 miles from the village and Baseball Hall Hall of Fame so perfect location for us. Hotel is clean, staff is accommodating. We had a suite with two rooms, very spacious. Would definitely recommend to others.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Dianne Thank you for taking the time to provide us with the feedback from your recent visit. We appreciate your comments as it is our primary measure of whether we are meeting and hopefully exceeding the expectations of our guests. Thank you for your positive feedback of our services and I am delighted that you enjoyed your visit with us. We know that you have many choices, and sincerely thank you for choosing to stay with us. Thank you again for taking the time to share your wonderful experience with us. Best regards, Naith

"Good Value"

4
01/10/2017

This is a very nice basic hotel. The rooms are spacious and clean and the staff is very helpful and courteous. The continental breakfast is average. The hotel is just a few short miles from the Hall of Fame right on Rt 28.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. We appreciate it and hope you will consider staying with us again in the future.

"Very nice hotel"

5
30/09/2017

This hotel was very nice. We were given a corner room so had two windows both with nice views. Everyone was very friendly and helpful. Breakfast choices were nicely varied. Something for everyone. We had a problem with a loose toilet seat and it was fixed right away. Would definitely go back if in the area.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. We appreciate it and hope you will stay with us again in the future.

"Great Hotel "

5
28/09/2017

Stayed at the Best Western while visiting the Baseball Hall of Fame. Rooms were clean, staff very accommodating, daily breakfast was great. Only about 10 minutes from Hall of Fame. Rooms have refrigerators and microwave. Grocery store right next door .

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. We appreciate it and hope you will consider staying with us again in the future.

"A visit to Baseball Hall of Fame"

5
28/09/2017

Best Western honored our request for second floor and we even had connecting rooms, which added to our fun and experience. Breakfast room was quite large and presentation of the food was tastefully done. There were many options too.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. We appreciate it and hope you will consider staying with us again in the future.

"Consistently Excellent in every way."

5
25/09/2017

Best Western Cooperstown is a great get away for a weekend or a longer vacation. Staff is kind, helpful and very knowledgeable about fun activities in the area. The rooms are consistently immaculate, well appointed, and very comfortable, housekeeping is excellent. The breakfast provided each morning is very good, offers a wide variety of choices and is a great start to the day. We will be back again soon., Elaine & Chris

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Elaine, Thank you for taking time to share feedback on your recent visit. We are delighted read of your wonderful visit and of your engaging interaction with team members. Also thank you for your positive rating of our services. Best regards, Naith

"It was an ok stay."

3
25/09/2017

This hotel is dated. It is about 4 miles out of downtown Cooperstown which is ok. There are a couple of other hotels located there as well. I have stayed at better Best Westerns but this served our purpose. I just wish they cleaned it a little better.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for taking time to share feedback on your recent visit and for rating our services. Best regards, Naith

"Weekend getaway"

4
24/09/2017

Comfortable room, beds very high and hard to get in but very comfor table to sleep in. Bathroom nice but needed safety bar in shower and rubber mat for tub. Breakfast was very good and staff at desk friendly

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Cynthia, Thank you for sharing feedback on your recent visit and of your engaging interaction with the team. Your comments are on the shower is duly noted. Thank you for your positive rating of our services. Best regards, Naith

"Not well run"

1
21/09/2017

We spent two nights at this hotel. The first night the entire rug was wet and there was an odd smell. They might have shampooed it. They had the air conditioner down to 65, perhaps to try to dry the floor. There was mold in the bathroom all around the tub and on the tile walls. There was also a dirty q-tip on the floor. We moved to another room the next day due to our change in plans. The second room was better, but had hair (someone else's) on the bedsheets and dead bugs in the bathroom. There were flies and a wasp in the room that we disposed of. There was a nest outside the window and the wasps were finding their way in. When we mentioned it to the person at checkout, they seemed uninterested. We were grossed out and will not stay there again. There is no reason for dirt and mold in a hotel. It's a managerial/supervisory issue. On the positive side, the breakfast area was clean and the food was good. The pool was heavily clorinated and we decided against swimming. There is a strip mall right next store to the hotel and a McDonalds and Pizza Hut right in the parking lot. The Chinese take out place was good. There is a supermarket there as well. There are better places to stay in Cooperstown.

"Clean friendly hotel"

4
20/09/2017

Stayed there while visiting Cooperstown. Facility was clean. Staff was very friendly and helpful. O\\Breakfast was good. Only thing was as a tea drinker there was no tea in room with coffee maker. They did have tea available in lobby but water was lukewarm. Otherwise very nice hotel.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. We appreciate it and hope you will stay with us again in the future.

"Hall of fame"

5
16/09/2017

Stayed 2 nights while visiting the Baseball Hall if Fame. Great hot at a great price. About 15 minutes to the Hall; straight shot. Front desk staff were pleasant and very accommodating. Best of all was the complementary breakfast buffet. Waffles, pancakes, eggs, Danish: you name it, they had it. We would definitely return again.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. We appreciate it and hope you will stay with us again in the future

"Average Best Western"

3
15/09/2017

A somewhat older hotel with average accommodations. Our room was clean, but could have used a little refurbishing. The carpet was older and the bed as well. Breakfast was included and was the usual selection of scrambled eggs, sausage, cereal and pastries. Since it was only about 4 miles from the Baseball Hall of Fame made this our choice.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. We appreciate it and hope you will stay with us again in the future

"Nice Place to stay"

4
15/09/2017

I stayed at the Best Western in Cooperstown New York for two nights on September 12th to the 13th. I came with a friend that I work with in the Pittsburgh,Pa area. My friend thought that the room was very good, the bed comfortable and the bathroom and shower were very clean. I agree with him on all these things and both of us felt the breakfast was delicious with a several breakfast items to choose lfrom. The scenery outside the hotel was breathtaking. It was also great that it was only about ten minutes from the Baseball Hall of Fame.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. We appreciate it and hope you will stay with us again in the future

"Cooperstown NY"

3
13/09/2017

Hotel was inviting on the outside and the front lobby. However, the pool is exposed to everyone who enters the facility with poor lighting and an early closing time. Halls had a musty smell and dimly lit. Not at all inviting. Our first time at a Best Western. Front desk staff was welcoming and friendly and breakfast was very nice. But the carpets had seen a lot of ware and in need of a major scrubbing or overhaul. Not sure we'd want to stay here for any lengthy stay.

"Just ok"

3
11/09/2017

The location was great for our weekend trip to the area. Convenient to Cooperstown as well as Sharon Springs. It is located in a shopping center known as "The Commons" so is convenient for grocery store and a few other stores if food or things are needed; also two fast food restaurants here. From others seen during our stay, it is obvious this BW is a favorite for those visiting Cooperstown. Too far to walk to town but easily under a 10 minute drive. Room comes with breakfast which is a plus. There is a pool and hot tub (jacuzzi) right off the lobby. The room was disappointing, however. Although clean, it looked tired. Rug was stained, and bathroom looked old. Recommend requesting a room on the second floor. Our room was on the first floor so we kept the window curtains closed as we faced the parking lot; made the room extremely dark even with all the lights turned on. Staff was friendly, professional and efficient. If in the area, we might consider staying here again but would also research B&Bs and facilities.

"Better than most"

3
09/09/2017

The hotel is fine - close to downtown, fairly reasonably priced and has an indoor pool which my kids definitely used. Our room needed a good vacuuming and clearly had not been vacuumed in quite awhile but overall a decent place to stay.

"Nice sized room and Amazing service (Thank you Nick and the housekeeping team!)"

5
05/09/2017

I created a tripadvisor account just to write a review for the hotel. The hotel staff are the nicest ever - super friendly and accommodating! As soon as we got home we realized that my husband forgot some of his clothes and phoned Nick at the front desk who went above and beyond and immediately offered to mail back the clothes to us ,without us even asking! If there's an employee of the month award, without a doubt Nick and the housekeeping team certainly deserve it. Thank you soooo much!! Beds were comfortable. Parking is plentiful. Large room (compared to many hotels around downtown cooperstown area). Honest and non-pretentious accommodation. Close to downtown (10mins away). Certainly recommend whether you're here on business, baseball or a fun family trip.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for sharing feedback on a wonderful visit and of the engaging interaction with Nick and the team. We appreciate your positive review of our services. Cheers Naith

"A bit steep but decent"

3
03/09/2017

Our son was at dreams park for the week. We were late in making plans for us but we chose this hotel based on proximity to dreams park, the pool, and daily breakfast. The staff was very friendly and the hotel lobby and pool area were welcoming and clean. The room itself was also clean but had a musty, almost smoky odor to it upon entering. The room also always seemed damp. We used the dry setting on the room unit with the a/c which helped but again it was always damp. The pool and hot tub were nice to visit and of course my son loved that... the tv was frustrating too... no guide channel. We had to use TV guide online What we enjoyed the most though was the daily breakfast. Many choices both cold and hot. Eggs of some sort everyday. Cereals yogurt. Pancakes French toast etc... it was nice knowing we had a full meal on the ready at the start of each day. If you are in Cooperstown for dreams park this is a great location right next to McDonald's Pizza Hut a little dinette and the grocery store ... the room has a micro and niced sized fridge that could hold plenty of food.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. I do apologize about the humidity in your room, but I am glad that you enjoyed our breakfast, location, and nearby amenities. I hope you will consider staying with us in the future.

"Needs major renovation"

1
30/08/2017

Best Western needs to be updated. Rooms and hallways are old and worn and there's a musty smell throughout halls and rooms. Better off going to Holiday inn express 1/4 mile away much better and newly renovated too.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
I am sorry that you did not enjoy your stay with us. We will be conducting a large scale renovation during the winter months, so I hope you will consider staying with us again in the future. Naith

"Uncle Milty reports again!"

4
28/08/2017

A great breakfast, one light wasn't working in the room, although I didn't report it. Dollar wise, a fair value, Simple fitness center, but at least they had one and I used it, nice pool for my grandkids,convenient to downtown Cooperstown, very good staff.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Delighted to read of your wonderful visit. Thank you for your positive rating of our services. Best regards, Naith

"Convenient to Hall of Fame"

3
28/08/2017

Decent hotel, but a lot of money per night to be a few miles away from the Hall of Fame. Breakfast (included) was okay, but not enough seats and too many flies. Staff was very helpful in recommending places to eat in area.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for taking time to share feedback on your visit and of your engaging interaction with the team. Best regards, Naith

"Could not wait to leave!"

1
27/08/2017

Horrible. Terrible. Moldy. Smelly. Even my clothes smell! I think this place needs a visit from the local department of health.... Seriously! I'd rather sleep in my car. Very very disappointed. The 4 star reviews cannot be real... No way! Btw - I've never written a review in my life (I'm in my late 40s)..i actually downloaded this app just to warn people.. Stay away.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
We are very sorry to learn that you did not enjoyed your visit with us. Naith

"Dreams park trip"

5
26/08/2017

Very convenient to park, shopping and food. Clean and spacious rooms. Staying again next year when my other son goes to Dreams Park. There is one thing that I wish they would do. When you go for the tournaments, I think they should let you check out early if need be without penalty. I booked until Friday and they did say that if I let them know by Wednesday before 11 then we can check out Thursday and receive our money back for the one night. Problem is you won't know by Wednesday 11am if you can go early.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for sharing feedback on a wonderful visit. Delighted that you enjoyed your visit with us and thank you for your positive rating of our services. We are looking forward to welcome you back next year. Best regards, Naith

"Disappointing"

2
24/08/2017

this hotel was disappointing. For the cost of the room per night at more that 260USD one should expect at least fresh towels and bed linen, which had been laundered bu the bed linens were aged and over used and the towels had holes and were frayed. There was little care in the day to day maintenance of the hotel. Better not look at the breakfast which was included in the rate. The coffee was barely drinkable and the eggs all look like fake food. The hotel had that smell of not really clean and at that superficial. Was not pleasant as the windows had no screens so one had to sleep with the window closed and rely on the AC which kicked in only at lower that 69 degrees on the thermostat so either you froze or sweated.

"Location was great."

3
22/08/2017

Location was great but a little pricey. Service could have been a little better as we had to ask for shampoo, etc., for the kids. But overall, we were satisfied with the hotel. We would recommend this hotel for anyone going to the baseball park.

"traveler"

2
22/08/2017

The hotel is dated and the room smelled as soon as you opened the door. There was a dryer sheet in the blower to hide the smell. Bed was hard and not comfortable. Breakfast was average at best. You could hear people running up and down the halls at night.

"Awesome location!"

4
17/08/2017

We stayed here while in the area for Cooperstown Dream Park. It is a great location to the field and a short drive to downtown Cooperstown. The breakfast was good too! We liked the rooms in the main building better that the suites building.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you so much for your feedback. We hope you enjoyed yourself and look forward to seeing you in the future!

"Good for price"

3
17/08/2017

It is exactly as advertised. No frills but affordable. Kids liked the pool and it was a perfect stopping point on our way to Niagra. Only issues we had were mold in the bathroom, which they cleaned right away but bathroom was less than desired. Breakfast was perfect and had a variety of things.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for your feedback. We hope you will consider staying with us in the future!

"Best Western is Best "Ever""

5
15/08/2017

The hotel, staff, food, amenities were all excellent. I would recommend Best Western to anyone traveling. It is the best hotel I have ever had the opportunity to visit. After visit Best Western in NY we continued on a trip to Niagara Falls Canada & were greatly disappointed at the hotel. There were no amenities at all. Best Western is a tough act to follow!

"Stay in Cooperstown"

3
15/08/2017

The hotel is adequate. It's close to the Dreams Park, downtown Cooperstown, and restaurants. The beds were not comfortable. However, the hotel was clean and staff was friendly. We were there for the baseball tournament, so the price of $230 plus taxes was not cheap, but there isn't much of value that is less than that.

"Tried and disappointed"

3
14/08/2017

Thought we'd give the Best Western a try, here in Cooperstown. Only in town for one night. We were greeted by a friendly staff and were able to get into our room, even though we arrived early. The room was nothing special. King bed, desk, fridge, microwave, and coffee maker. There were some signs of "quick cleaning". Dust in corners, especially in the bathroom. The tiled floor looked like it needed a good hands and knees scrubbing. We slept ok, though were awaken early by youth baseball teams running down the hall. This included a free breakfast. Usual cereals, some microwaved omelets and bacon. I can't eat wheat or anything with gluten in it, so I stuck with the omelets. They had a waffle maker and that was backed up with kids and they blocked where the coffee was, so that was a challenge. There was a shuttle parking lot, down the road towards the village. It was handy and on time. Hope to go back again, perhaps staying at a different hotel.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for sharing feedback on your recent visit and for rating our services. Best regards, Naith

"Typical BW venue"

3
08/08/2017

We were in the area for performances at the Glimmerglass Opera. This BW hotel is about 15 miles from the venue, an easy direct drive. (It is a shorter drive to downtown Cooperstown and the Baseball Hall of Fame.) Most of the staff members seem anxious to be of assistance. An issue with the TV was addressed promptly. The room was clean and everything worked just fine after the TV thing was taken care of. There were many families at the hotel which is to be expected as it is so close to the baseball hall of fame. For the most part, the noise was at a low moderate level, a tribute to parental supervision. The mattress in room 110, while not uncomfortable, should be replaced. I would not hesitate to stay at this Best Western in the future.

"Ok hotel, unprofessional staff"

3
01/08/2017

The Hotel was fine, but the Air conditioner didn't work in the lobby. Very hot check in. The staff was terribly unprofessional. The young man behind the counter had dirty disgusting teeth and his neck was covered with "love bits". Next time, he should pull up his pants above his waistline. If you can get past the staff, the hotel was ok.

"Comfortable Lodging"

4
31/07/2017

We stayed at the Best Western Cooperstown and enjoyed our stay. The staff was friendly, the breakfast was good, and scenery majestic. This hotel is mere minutes from Dreams Park and is also close to the shuttle to take you to the Baseball Hall of Fame and downtown Cooperstown. If you drive into Cooperstown, it is only five or six miles, although parking can become a problem during tourist season. We recommend the Best Western.

"ok"

4
29/07/2017

we were a little concerned that our hotel had 2 buildings and that the check in and breakfast was in the other building. we had to walk/drive over when we needed something. we drove over because we had a senior citizen with us so the walking would have been to much for her. easy walk if you are able.

"July baseball trip"

5
28/07/2017

Close to Dreams baseball. Clean, swimming pool, breakfast good. Recommend for family following baseball team. A little pricey. Fills up fast, book way in advance to take advantage of discounts. Summer months are busy.

"Family friendly and breakfast included"

3
27/07/2017

Good/average hotel for the price...having a Family suite was necessary for our group of 6 staying together...although the accommodations weren't lavish or completely updated, it was comfortable and had what we needed. The breakfast included was a nice perk for the family on the go. It's about a 5 minute drive to Cooperstown and the Hall of Fame...grocery store and McDonalds is right next door to the hotel. The staff was courteous and helpful with anything we needed.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Shari, thank you for taking time to share feedback on your recent visit. We are pleased to read of your engaging interaction with the team. Best regards, Naith

"VERY DIRTY ROOM"

1
26/07/2017

Our room was pretty disgusting. Comforter was stained, towels looked like someone had used them to dust, they were black the bottoms, and Fridge hadn't been cleaned out. The 2nd night there we went to put a drink in the freezer and 2 ice cream cups with spoons sticking out the tops were in their from the prior guest. Halls and stairways were also very dirty with stains everywhere. Stayed in a "suite", which costs more on top of already high prices for a Best Western. So it should have been super clean.

"OMG - BEWARE!!"

1
25/07/2017

We traveled from west of Chicago toToledo, Niagara Falls, Rochester NY, Martha's Vineyard and Chatham MA and back. I should have read the reviews for the Cooperstown Best Western better. The reviews regarding odors, musty smell, mildew and dampness are all correct. We stay at Marriott chain hotels whenever possible so we aren't the most extravagant traveler you will meet. We do not stay at the cheaper hotels but maybe we should have for Cooperstown. We paid more than $240/night and found the room musty, smelly with mildew and the pillows / sheets were damp from moisture. I had to leave in the morning after our first night but when i returned in the afternoon my wife was not well at all. I will note that my wife does have allergies to the extent we bring our own bed pillows on every trip. BUT she was sick from the dampness. We tried as soon as we checked in to turn down the air conditioning since it wasn't even running and that was the only reason we stayed the first night. When I did return I tried to find another place in the area to stay at but none were available but when I talked to the front desk they said I would be charged for the 2nd day anyway since we stayed after checkout time. We don't travel a lot but we do our fair share and this was the worst we stayed in since we stayed in Atlantic City on the strip 25 years ago. The hotel we stayed in New Orleans on Bourbon Street was better than this one. Sorry we stayed there.

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, thank you for sharing feedback on your recent visit. I am very sorry to learn that we did not meet your expectations and offer our sincere apologies. Best regards, Naith

"Nice, But Be Prepared to Pay"

4
25/07/2017

After hearing the stormy weather forecast for our projected route home, we decided to spend the night in Cooperstown, recognizing it was the beginning of Induction Week. Nice facility but quite pricey, considering "the week" really didn't start until Thursday . . .

Naith B, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Sharon, thank you for sharing feedback on a wonderful visit and for your positive rating our services. Best regards, Naith

"Totally over-priced hotel"

1
22/07/2017

This hotel needs a total make-over and thorough cleaning. Stayed here because of proximity to Cooperstown Dream Park. Never again. Totally over-priced for value received. Have never had a Best Western experience like this before.

ManagerBWCoop, Front Office Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for taking time to share feedback with us. We are very sorry to learn that we did not meet your expectation in all aspects of your visit. Nick

"Disappointed and Outdated"

2
19/07/2017

Just returned from a five night stay in Cooperstown New York. We were there for our son's baseball tournament along with 103 other teams. We had stayed at this hotel three years ago when our oldest son had played in the same tournament and were very pleased with how everything went including the staff. Unfortunately this trip was very disappointing as nothing seemed to be different and the staffs attitudes were bordering on surly the entire time. Being that there are very few hotel options in the Cooperstown area, we paid an exorbitant amount of money per night (north of $250/night), as this property is a half mile from the complex and they have a monopoly for the summer. No issue there, as it is what it is. The rooms were extremely dated including rust marks on all the bathroom fixtures, and super-thin towels. The workout room is embarrassing, as the treadmill and bike (1 of each) have locks on them that need keys from the front desk. When my wife went in one morning and neither the bike nor the treadmill was being used, she went to the front desk to ask for the key and since it was not returned the workout room couldn't be used. When she asked if there was a 'master key' to gain access to the equipment, she was told there was, but he would not provide it to her. She asked why and was told to "come back later" and maybe the key will be returned by then. Being that we were traveling with a team, we asked if we could access the one conference room at the hotel for a pizza party for the parents, and was told absolutely not. When asked why, I was encouraged to set up in the lobby. When the pool ran out of towels, we went to the front desk asking if we could get more and was told to get them from our room instead. Finally, when checking out of the hotel I was wearing a college t-shirt of my alma mater. The front desk attendant mentioned that her daughter was interested in that school but it "was an awful place" and in "a terrible area". I said that I had attended that school, and it was not in a terrible place and a great school and was given a surly "you're wrong.". All in all, a very disappointing visit and for what we paid for, it under-delivered.

"Cooperstown 2017"

3
14/07/2017

I thought the location was good and the room was nice but the lack of follow through by staff when it came to the cable TV set up was a real disappointment. Could not even watch the Baseball home run derby because the channel selections were all unknown.

"Expectations met!"

4
13/07/2017

We were in town for our son's baseball tourney and wanted to be as close to Dreamspark as possible. After reading mostly positive reviews we decided to stay here. Location: really can't be beat. Walking distance ( literally 2 minutes) to a grocery store , cafe, and a some fast food and a 3 minute drive to the fields. Rooms: basic and clean, housekeeping was very efficient. TV was pretty bad tho, only a few channels and channel changing on the remote was slow and delayed. Hotel overall was very quiet which was great. Service: excellent. From check in to check out every employee we met was professional and extremely pleasant. Kudos to the staff here on a job well done! The hotel manager knew our checkout could change depending on how our son's team played and he was totally flexible and accommodating. Keep your expectations realistic - this is a mid-range chain hotel in a tiny touristy town. Room rates will be way inflated during peak summer months, rooms are not fancy but clean.

ManagerBWCoop, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for taking time to share feedback on a wonderful visit and for your positive rating our our services. Best regards, Naith

"Captive in Cooperstown"

4
13/07/2017

The hotel overall was very clean and comfortable. As with everything in Cooperstown, they know you are up there for one thing only.... Cooperstown Dream Park. The hotel is expensive for what you get. The breakfast was standard hotel fare. They could do more to accommodate siblings not attending Dream Park. The hotel is close to Dream Park and Downtown Cooperstown. The adults had a blast between games conquering the Cooperstown Brewery trail.

ManagerBWCoop, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for taking time to share feedback on wonderful experience and for your positive rating of our services. Best regards, Naith

"Cooperstown visit"

4
11/07/2017

My son played at Cooperstown Dream Park and the Best Western is an ideal place to stay. It is literally a 3 minute drive to the fields and a 8 minute ride to Main Street. It is clean and the staff is young and very friendly. There is a shopping center a very short walking distance with a grocery store, a cafe, Pizza Hut and McDonalds. Prime location. I highly recommend staying at the Best Western if you plan on going to Cooperstown.

ManagerBWCoop, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for taking time to share feedback on your wonderful visit. Delighted to read, you enjoyed your visit with us and at the Dream Park. Thank you for your positive rating of our services. Best regards, Naith

"Cooperstown stay"

5
11/07/2017

This hotel is clean, the staff was friendly and it's right next to a grocery store. We enjoyed meeting other families from across the country who traveled like us to watch their son/grandson play at Dream's Park.

ManagerBWCoop, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Delighted to read of your enjoyable visit. Thank you for taking time to share feedback on your wonderful visit. Best regards, Naith

"Ordinary"

3
10/07/2017

We went to the Glimmerglass Festival. Unfamiliar with area so booked the Best Western as familiar name. Knew it was not in Cooperstown. B&Bs were more expensive I thought. But driving around there is a plethora of hotel and just as many prices. The our room was immaculate but the back staircase had a horrible smell. It was a faster way to exit the hotel rather than going to the lobby. The hotel is boringly ordinary. Great view of country from room

ManagerBWCoop, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Sharon, thank you for sharing feedback on your recent visit. We are sorry to learn that we did not exceed your expectations in all aspect of your visit. Best regards, Naith

"Cooperstown best western"

5
02/07/2017

Good price and it was a good location being 5 miles from the baseball hall of fame. The Brewery Ommegang is less than a 10 minute ride and the Council Rock Brewery is 1/2 mile down the road as well. Great food options in both places

"Worst Experience Ever"

1
30/06/2017

The room was not worth the price they charged which was double the normal amount due to a little league baseball tournament going on. The room was filthy, hair on the bed, in the tub and on the toilet. There was food crumbs and potato chips on the bedroom floor and toilet paper on the bathroom floor. The room had not been dusted in a long time. Wallpaper was peeling off the walls and the floor tiles in the bathroom were loose and coming up. The electrical outlet in the bathroom started sparking and smoking, when we told the front desk they did not seem to worried about it. They said they would have maintenance look at it when they come in. I have stayed in a lot of hotels and this by far is the worst experience we have ever encountered.

"Pricey but nice"

4
25/06/2017

With this hotel being in Cooperstown, NY the rates were quite pricey. They are taking advantage of people being in town for the Cooperstown Dreams Park. The motel is clean and very accommodating in taking care on ones needs.

ManagerBWCoop, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, thank your for sharing feedback on your recent visit. Best regards, Naith

"Not worth the money at all"

1
24/06/2017

Hotel was filthy. Staff was friendly but ungroomed. Pool was not usable. Mold in bathroom. Bed linens were hanging off the bed on arrival. Table in lobby was dirty and sticky. Coffee had suds in it (soap?). Horrible hotel experience.

ManagerBWCoop, Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, thank you for taking time to share feedback on your recent visit. We are very sorry to learn that we failed to meet your expectations during your visit and offer our sincere apologies. I do hope that we will have to pleasure to welcome you back and regained your loyalty. Best regards, Naith

"Not what expected"

3
23/06/2017

Stay at BW many times per year. This is a dated hotel. Bathrooms need major upgrade and breakfast not very good. For the price, it was not worth it. Hotels are limited here and would try other major brands close by.

"Average stay"

3
23/06/2017

Room felt damp all week especially the bathroom. We had to run the bathroom exhaust fan constantly. It made the room have a slight odor. We exchanged bath towels every day because they were damp. It was nice that they had breakfast

"Poor quality for price"

3
21/06/2017

Stay in hotels 150 days a year for work. Went up for weekend baseball tourney with the family and were quite disappointed with our stay. Daughter went in pool had pink eye the next morning, asked a month in advance for early check in and was told to come back at 3pm. Bathroom had mold, for 225 a night, you expect better. The room was a good size but we were in the separate building.

ManagerBWCoop, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to provide us with the feedback from your recent visit. We are very sorry to learn that we did not meet and exceed your expectations on all aspect of your visit and offer our sincere apologies. We know that you have many choices, and wish to sincerely thank you for choosing to stay with us. Thank you again for taking the time to share your experience with us. Sincerely, Naith

"Baseball Trip"

5
16/06/2017

Very convenient location and friendly staff. We stayed for a 12U baseball tournament. The location was close to the park. The supermarket next fire was helpful to supple the teams with water and other necessities.

"Best Western is not a hotel to be recommended in Cooperstown"

2
15/06/2017

We did not have a good experience at this Best Western in Cooperstown. Our room was not clean and the mattress was not comfortable. The location was great, but overall we would not recommend this hotel.

ManagerBWCoop, Front Office Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
On behalf of our entire team, we apologize for failing to meet your expectations while you were here with us. We hope you will stay with us in the future. Thank you for your feedback.

"Hall of Fame Hotel for your Family"

5
14/06/2017

For a family on a budget this is a great place to stay during your visit to the Baseball Hall of Fame. It is quiet, with conveniences nearby, picturesque scenery and a short drive to Cooperstown. A home run for the family with a standard breakfast, a round tripper if I've ever seen one!

"Great stay"

5
14/06/2017

Great stay and very clean hotel. Close to baseball hall of fame. Also close to dream park making it a great stay for youth parents, players, teams, and families. I would recommend this hotel to any person.

"Ok- needs updating"

3
11/06/2017

For the cost of $1400 for 7 nights - I would have expected a more updated- cleaner room. I guess because options are minimal- they can charge whatever amount... will explore other options when my youngest comes to Cooperstown dreamspark

"Cooperstown dreams park trip"

5
09/06/2017

Great friendly hotel. Close to park. Near grocery, restaurant, bank, liquor store. Perfect. Staff was very pleasant and accommodating. Was there for a week. Pool was good. Gym is small. Quiet. Clean. Good breakfast. Will use again. 4 miles from hall of fame.

"Nice place to stay"

5
04/06/2017

This was a great value for the price! The few problems we reported were fixed immediately with a friendly smile. Staff were very professional! Breakfast was delicious with many choices. Just a couple of miles drive to catch the trolley into town. We would definitely stay here again!

"Clean and Courteous"

5
02/06/2017

Our reservations were perfect. The room was clean and amenities were in the room. The complimentary breakfast was good but not enough for the amount of guests. Very clean and courteous clientele. The building was clean and brochures were available for sightseeing.

"Will Definitely Return"

5
31/05/2017

Very comfortable, clean room. Very nice hotel staff and amenities. Close to Cooperstown and sites. We were very pleased with our choice of this hotel. I have been to Cooperstown 3 times, by far the best experience.

"Cooperstown Getaway weekend"

5
27/05/2017

My finance and I had glorious day in Cooperstown and was trilled to find a best western conference of only 10 minutes from downtown. Value Price, hotel in walking distance to food, grocery store, liquor store. Hotel has fun arcade and well maintained pool. Staff was very helpful. We would stay there again.

"Pleasant stay"

4
24/05/2017

All aspects of the hotel were very acceptable. Close proximity to the Baseball Hall of Fame. We had a good stay and all the hotel staff were very helpful, courteous and professional. Breakfast room was very roomy and breakfast fare was very good.

"Overnight Business"

3
23/05/2017

The hotel was dated but clean. Internet available. The pool was clean and warm. The free breakfast selection was good but not available and not readily replaced. Over all stay was short. The size of the room was great if traveling with family. I would give this location another chance in the future.

"Great hotel for the price"

5
22/05/2017

We stayed here for a weekend away to celebrate our anniversary. It was comfortable and clean, which are the most important qualities to us, and not far from Cooperstown. The Internet worked great, although it would have been nice to have a list of the TV channels; it was slow scrolling through them. Overall, we enjoyed our stay and would come back.

"Lovey looking until you get to the room"

2
14/05/2017

The people working here were helpful and nice. The lobby looks great too. It's close to Cooperstown which is great but the room is dirty and the curtains are falling off the window. It was disgusting. I wouldn't have stayed if it wasn't graduation weekend and there were no other rooms available.

ManagerBWCoop, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
We are sorry you had issues with your room regarding the curtains and cleanliness. Unfortunately the room you were assigned did not meet your expectation and we only wish you would have let us resolve the problem immediately or move you to another room when you brought this to our attention. We certainly hope you will give us another try should you be visiting Cooperstown as we take pride in providing exceptional service.

"Baseball Hall of Fame Trip"

3
13/05/2017

Convenient to town, our trip to Cooperstown was made even better with a good clean lodging to stay in. Our second floor room atn the Cooperstown Best Western was adequate for the three days in the area. Nice self serve breakfast in an area on the first floor and a small mall next door was an additional plus.

"Not Bad"

5
11/05/2017

Stayed here while picking up my daughter from college stayed at a few hotels in this area this is one of the better hotels enjoyed the breakfast buffet not bad overall room smell clean not moldy was satisfied

"Great middle-range hotel"

5
09/05/2017

We stayed at Best-Western Cooperstown Hotel to attend a concert in Cooperstown. The hotel is situated few miles from Cooperstown in the quiet area. It has a small swimming pool. Breakfast is excellent with variety of items ranging from eggs, bacon, breakfast potatoes to yogurts, muffins, breads, waffles, coffee, tea and juices. Since the room has a refrigerator and a microwave, we has a small supper in our room. Very relaxing.

"MLB HOF - Cooperstown, NY Visit"

5
09/05/2017

Very convenient to downtown Cooperstown. Very clean and very friendly. Excellent service and great value. Would definitely stay again if given the opportunity. A lot of very good restaurants in the vicinity (Try the "New York Pizzeria". Excellent pizza and dinner for carry-out!)

"Pleasant stay"

4
08/05/2017

Overall a very good facility and service. It is clean. The staff is friendly. Complementary breakfast had a variety of hot and cold items. The pool and fitness room are open from approximately 8:30 am to 9:00 pm which did not fit into the schedule for the conference I was attending.

"Don't call them suites"

3
30/04/2017

We have stayed at this hotel before when visiting Cooperstown, and were not surprised or disappointed in our last stay. The hotel is clean, neat and provides very good accommodations. Located just outside of Cooperstown, it is near most attractions, and is a good value. Breakfast is a plus, and is served in a nice spacious dining area, with plenty of room for everyone, as well as an outside dining area. Rooms are clean and well maintained. Staff is friendly, but a little unprofessional in manner and appearance. Particularly don't like the so-called "suites" which are just larger rooms with a couch, and are located in a separate building, away from all amenities. Good, inexpensive and recommended for anyone visiting the Cooperstown area.

ManagerBWCoop, General Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
Thank you for staying with us! We appreciate your business and taking the time to leave a review. For clarification we do not refer the room that you stayed in as a "suite" as it is advertised as a "junior suite," - one large room with 2 queen beds and a sofa sleeper.

"Buyer be ware"

2
28/04/2017

This hotel has two buildings. The main building looked clean and new however we were assigned a room in what they called the lodge. This was a separate building across the parking lot that was not staffed. You needed your room key to get in. No lobby, no staff, just stained carpet, a musty smell and paper thin walls. If you planned to use the pool, fitness center or needed staff, you would need to walk to the main building across the parking lot. The only plus is that it is a very short drive to the Baseball hall of fame.

ManagerBWCoop, Front Office Manager at Best Western Plus Cooperstown Inn & Suites, responded to this review
We are sorry you didn't enjoy our Annex building. It is not uncommon for many hotels to have multiple buildings. We do hope that you will stay with us again, feel free to request a room in our main building during your next visit.

"Our stay was great"

5
27/04/2017

We were very happy with the stay. Hotel was great, . Beds we're comfortable and room was clean. Breakfast was a little slow and we were kind of in a hurry. Location was also hear. It was very close to everything. The staff was great

"BW Cooperstown"

5
27/04/2017

Great place to stay. Clean, courteous staff and good breakfast. Would stay here again. Short trip to Hall of Fame about 10 minutes. Close to baseball complex. Recommend this property highly. Will stay here again.

"It was ok"

3
26/04/2017

The Best Western was clean and the staff was friendly and professional. Breakfast was ok but we waited for food to be heated. The pool was very cool but ok for swimming. We thought the hotel was closer to the Hall ofFame. It was too long to walk but a short ride.

"Great hotel for the price. Clean and great breakfast."

4
17/04/2017

Clean rooms with a great breakfast included although the seating at breakfast is extremely limited. Good value for the price and minutes from the hall of fame, breweries and museums. Staff was friendly.

"Great experience"

5
17/04/2017

Have stayed at Cooperstown Best Western many times and is always our "go to" when we visit the area. Located very close to Baseball Hall of Fame. Indoor pool area well maintained. Breakfast was well kept up considering number of guests. Requested adjoining room which was helpful since traveling with young family members. Rooms nicely decorated and comfortable. Only downside was there was no safe in one of the rooms so had to use other room's safe. Great overall experience.

"100% recommend"

5
14/04/2017

Great rooms and service. The price is right. Location also great... only 10 minute drive from downtown. Pool was a hit. Tons of kids to play with. Small and not too deep. Kids had a blast. Very convenient and close to McDonald's Pizza Hut dollar store and grocery store.

"Great experience"

5
14/04/2017

We had a great stay at Best Western ! The rooms were clean and spacious and the staff was helpful and friendly ! The kids liked the pool area and I enjoyed relaxing in the lobby while they were in there. I would definitely come back next time we are in Cooperstown

"you'll want to pass this one up, believe me!"

1
13/04/2017

worst stay ever! room wasn't clean. mold on bathroom floor.toilet paper holder jabbed your side every time you used the toilet. paper thin walls. heard EVERYTHING next door, above, and across the hall-very annoying, and of course the very nasty woman at front desk who said she would change my room, but all the room designs were identical and i would have same toilet paper holder jabbing my side-so, of course, what would that accomplish?

ManagerBWCoop, Front Office Manager at BEST WESTERN Cooperstown Inn & Suites, responded to this review
We are sorry you encountered problems during your stay. We did check the room over and found no mold. The lady you mentioned is one of our seasoned employees and has never had an issue with a guest. I am not sure why you had an issue with the toilet paper holder when others who rented that room have not. We do apologize that you were inconvenienced.

"Twice as nice! Our 2nd trip here to Cooperstown!"

5
13/04/2017

We loved it here and came back to take our time looking around because there is a lot of history here in this town. My family and I will be back again next year. We feel there is STILL more tp be uncovered here in this little town. We are very interested to learn about the history of this place so needless to say, we shall be back!

"Great value and very nice"

5
02/04/2017

A great option when in the area - the hotel is clean, in good repair, and offers a pool, hot tub, fitness center, small arcade, a gift shop and also provides a free breakfast with a large selection (eggs, meat, cereal, breads, fruit, etc.). The rooms are good size, and very clean.

"Pleasantly surprised"

4
30/03/2017

We hadn't stayed at a Best Western in years and hoped it was as nice as in the pictures - and it was! Newer hotel, very nice room (King size had a comfy chair and ottoman), spacious. Only a few miles south of Cooperstown.

"Great place to stay!"

5
29/03/2017

Staff was excellent, room was very comfortable and immaculately clean. Stayed 2 nights and moved on to next vacation spot. Reasonable rates, complimentary breakfast and indoor pool and hot tub, winning combo!

"Wonderful experience, will be staying again"

5
27/03/2017

All of the employee's at the hotel are welcoming, friendly, and accommodating. It was quiet, the bed was comfortable, and the amenities were great. I was really impressed with the continental breakfast! My boyfriend had told me usually a continental breakfast serves fruit, oatmeal packages, and cereal. They did have that, but they also had fresh pancakes and waffles that could be made, french toast, bagels, sausage, breakfast burritos, eggs, and more. I left my debit card on the nightstand and work at a nearby hospital. I work very long shifts and would've had to drive back to the hotel and then an hour and a half home. The employee was stopping to visit a patient at the hospital and offered to bring my card to me. She was so thoughtful and did me such a big favor! I'll be staying again.

"Not the best we have been on"

5
25/03/2017

We arrived early and did not want to sit on a bed all night so asked if they had a suite. Knew the priced I booked the regular room for not realizing that was with tax so when they gave me the price for the suite I didn't think it was bad until I got the bill and the tax was added. I was not acknowledge as a elite member and offered a package or more points. Got to the room and the couch n chair was on the other side of the TV. So much for not disturbing my husband. The bed was comfortable but I hate the big fluffy pillows. Breaksfast was all right. The girl was helpful in the eat in area. The eggs were short so I let my husband have them and I had pancakes. The waffle machine was down.

"Second Time Great Stay"

5
17/11/2016

I've stayed here twice in the last two years, as we take an annual trip to Cooperstown. The hotel has been excellent each time, the rooms are adequate, not fancy but fine for the cheap rate they charge. The hotel is also incredibly quiet, in the 4 nights I've stayed there I don't think I've heard another guest. The breakfast is also pretty good. All in all, the hotel is great clean and comfortable (and cheap) place to stay when in town, I highly suggest it and will be back next year!

"Nice Customer service and clean."

4
16/11/2016

What else would you want for a nicely priced room? Cleanliness and great customer service? This place had both and is in a convenient location. No complaints, you can't go wrong for the price we paid.

"Completely satisfied! "

5
13/11/2016

Cooperstown is a small, rural town just on the outskirts of Oneonta. I was looking for a place to lay our heads (my two daughters, one an Oneonta college student, and her sister) after a chilly day enjoying FlyCreek Cider Mill, and having dinner at Council Rock Brewery, we arrived at Best Western. Knowing I was going to FlyCreek, I wasn't sure of the proximity between the two places, nor could I tell from looking on-line, just what was around us in the area, i.e.; shopping, food, gas, etc. I picked the perfect place! I don't like driving at night, even though Oneonta wasn't that far, I just wanted to relax, literally 1 minute from restaurant. This Best Western, although not having room-service or amenities I'm used of, was clean, comfortable, easy to get to, easy to check in, park, checkout, and to sleep. The beds were comfy and cozy. We didn't even use the heat. The room, two queen size beds, was well lite, had enough space for the 3 of us, small fridge, microwave, safe, and ample closet space, and great mirrors for ladies like us to do our morning makeup. The bathroom came with blow-dryer and sufficient towels. Shower was strong, perfect! Coffee was available in front lobby, a continental breakfast which we chose to skip, and free wi-fi, a nice swimming pool (which we didn't use, but nice), beautiful views of the mountains, a friendly staff, and relatively quiet. The lobby had a good size sitting area where I saw couples and families enjoying conversation. There is a grocery store next door (Tops) walking distance, along with a McDonalds and Pizza hut. I felt great about it, knowing I wasn't in the middle of nowhere, and if I needed a last minute item, I could walk to it. The price was so reasonable. If it was closer to SUNY Oneonta, I would have booked it for graduation! Totally recommend for one night, bonding with the girls after a long day enjoying the local breweries!

"Nice"

4
11/11/2016

We stayed one night, the room was cleaned and the bed was comfortable. Their location is not far from downtown. The staff was very friendly and helpful. The breakfast was better than expected. They have ample free parking which came in handy.

"Best Western Cooperstown"

5
01/11/2016

This was a very convenient hotel to stay at for the reason we were in town. It had everything we needed and was comfortable and accommodating. If it wasn't for the musty odor in the room it would have been excellent.

"OK for a ball team, so so for adult travelers"

3
30/10/2016

Pretty thin walls and noise travels well so be aware. Heard teens until 2am and others the second night. Pretty clean with beautiful views out back. Limited accommodations in Cooperstown drives prices up even in the off season for a lackluster hotel. This is not Hampton class, but is adequate. One staffer was somewhat rude when we mentioned the toilet seat was broken on our way out. We were not trying to get any money refunded either, just passing info along. Squeaky floors and beds. An indoor pool is nice for your ball team. Breakfast is more than continental with some hot items available. A 10 minute drive to the HOF, five minutes to area ball fields and the trolly stop if in season. Grocery store, McDonalds, and Pizza Hut are all walkable thru the parking lot.

"Nice Place"

4
28/10/2016

Stayed at the Best Western for 2 nights in October while visiting The Baseball H.O.F. The room was large (2 queen beds) and was clean. The location is great -about 2-3 miles from downtown Cooperstown. They serve a continental breakfast which is O.K.- not great but adequate. It has an indoor pool also. I don't know what it is like in season but off season it was a great deal.

"Best Western/Cooperstown, New York"

2
27/10/2016

This place is only marginally clean; needs a complete renovation. We had no glassware; I ordered a wake-up call which did not come; as I checked out, the staff told me that "the order for the call did not get into the system" but never apologized. I will never stay at a Best Western again.

ManagerBWCoop, General Manager at BEST WESTERN Cooperstown Inn & Suites, responded to this review
We take pride in the cleanliness of our hotel each and every day. We also received high honors for our last quality assessment as one of the top Best Western properties. We are very sorry you did not receive your wake-up call. I will look into the issue to see what might have went wrong. We do not provide glassware in the guest room. We provide individually wrapped drinking cups. We certainly hope your experience with us is not a reflection of all Best Western hotels.

"Great experience at Cooperstown Best Western"

4
24/10/2016

Loved the baseball decor, breakfast and pool. Also beautiful view of the county side and turning of the leaves in the fall. Staff was very friendly. Room was perfect for a larger family as there was room for a blow up mattress. I just wish sink had been outside the shower room.

ManagerBWCoop, General Manager at BEST WESTERN Cooperstown Inn & Suites, responded to this review
Thanks for staying with us as we were all enjoying the beautiful fall colors!Thank you for your compliments on your room and our staff. Next time ask for a Junior Suite in our Lodge building... the sinks are located outside the tub/toilet room. Glad you enjoyed Cooperstown too!

"general overnight with friends for antique show"

4
22/10/2016

Not sure what u mean We all had a great time and the service was very good This is the 3rd year that we have stayed at Best western and have enjoyed them all we try to make all the antique tractor shows at the farmers museum What we really liked was that they let us have a room to ourselves to get together eat and shoot the breeze

ManagerBWCoop, General Manager at BEST WESTERN Cooperstown Inn & Suites, responded to this review
Thanks for staying with us during the antique tractor show. We are happy to know you enjoyed your stay at our BW and that you are loyal to our brand. Glad we could help with a hospitality room! See you next time!

"Baseball Hall of Fame and Leafpeeping"

5
17/10/2016

Great place to stay when visiting the Baseball Hall of Fame in Cooperstown. Close to shopping and restaurants. Perfect location to enjoy the changing colors of Fall in Upstate New York. Staff was friendly and efficient. Scrambled eggs at breakfast (meh), but otherwise a nice layout.

ManagerBWCoop, General Manager at BEST WESTERN Cooperstown Inn & Suites, responded to this review
Wow... did you pick a great time to stay with us as the fall colors were just magnificent this year! Happy you enjoyed your stay with us. Thanks for the compliments on our staff and sorry you didn't care for our eggs. Unfortunately we are a limited service hotel and we do not have a full service kitchen. We do the very best we can to provide a complimentary hot and cold breakfast. See you next time!

"Perfect for overnight"

4
12/10/2016

My husband and I were on our way to Niagara Falls and decided to stop halfway and spend the day in Cooperstown. We ended up staying at the Best Western which was a really nice stay. The rooms were clean, quiet and had everything we needed. Even a nice warm breakfast to start our day. If we were to come through Cooperstown again we would definitely stay here.

ManagerBWCoop, General Manager at BEST WESTERN Cooperstown Inn & Suites, responded to this review
Thanks for making our BW your halfway point to Niagara Falls and pleased to know you enjoyed your time with us. We appreciate your kind words on the cleanliness of the hotel and appreciate hearing you enjoyed our complimentary hot and cold breakfast. See you again when you are coming through.

"Excellent Hotel"

5
12/10/2016

Great hotel, nice spacious rooms. Very nice and clean, great staff. You can beat the free hot breakfast. My son enjoy the indoor pool. Close to the village of Cooperstown. Good value and overall and very pleasant stayed. I loved that it is located inside a plaza with a grocery store and other eating places.

ManagerBWCoop, General Manager at BEST WESTERN Cooperstown Inn & Suites, responded to this review
Thank you for your fine review of our hotel and staff. We strive every day to meet the expectations of our guests and we appreciate hearing from folks like you letting us know we are doing our job well. Glad your son enjoyed his time in the heated pool. We look forward to seeing you the next time you are in Cooperstown!

"A Place to Stay - Mediocre"

3
10/10/2016

Accommodations are OK - rooms clean, property is well maintained. The staff was very ho-hum. No advice/excitement about baseball and Cooperstown. No bar! Fairly close to some local restaurants. Not far from Baseball Hall of Fame.

"Hotel"

4
10/10/2016

Hotel provided good value, clean and well maintained. Staff was quickly responsive to problem with smoke detector needing a new battery. Convenient to points of interest in area. The breakfast offerings were excellent.

"Family Trip to Cooperstown"

4
10/10/2016

Enjoyed a beautiful Fall weekend in Cooperstown with family. the location of this hotel is withing easy driving distance to town and restaurants. Comfortable and clean. Great service and upbeat staff.

"Great Hotel, Great City"

5
10/10/2016

We fell in love with Cooperstown in general, and this hotel made our stay even more enjoyable. We stayed 2 nights and would like to have stayed longer. The location made it possible for us to get to many venues in the area with minimal effort.

"Good value "

5
05/10/2016

Good value. Free breakfast and wifi. Comfy bed. Extra towels. Smelled a little damp and hall carpets bit stained but location was great and overall a good deal. Pretty cool to have stores in same parking lot. Planning on being back next yr.

"Our Brewery Ommengang (Cooperstown)Wedding Guests Were Very Happy"

5
03/10/2016

When our daughter and now son-in-law decided on being wed at the beautiful Brewery Ommengang, we searched the Cooperstown area for great hotels in different price ranges, close to the venue. Our number one choice was Best Western, because we had stayed in it while choosing amongst venues. it is highly rated and less than a 9 minute drive...which made setting up the Tour Coach ride for our guests much easier. We also chose two other places in a direct line, a little further out. Only 3 rooms were booked at the second hotel, and another 18 rooms about 20 minutes out. Of our 125 guests, the vast majority chose the Best Western...and it worked out perfectly. Good beds, clean, nicely furnished rooms, breakfast, wifi, plus Plenty of good, close-by parking...and, a large enough lobby to greet arrivals, large breakfast room to enjoy with others....and importantly a short trip to the wonderful wedding venue. Good staff/EXCELLENT Mananger

"A wonderful experience"

5
30/09/2016

Excellent Hotel, excellent location, extremely clean, extremely nice employees. This location was perfect as it is only about five miles from the Baseball Hall of Fame. The staff was most helpful in recommending places to eat, locations to visit. When I return to visit this area, I will definitely stay at this location!

"Good for travelers on a budget"

4
25/09/2016

My husband and I booked two rooms here for a visit with my parents to the Baseball Hall of Fame. In general, we were pleased. Rooms need some updating, and the AC unit rattled. But the service was very good. The hotel needed us to move from one of the rooms and relocated us to the Pete Rose Suite, which was huge.

"Nice Hotel, Good Service"

4
21/09/2016

Stayed here to be close to Cooperstown to see Baseball Hall of Fame. Very nice views. Good service, good breakfast. Would stay here again. Seemed to be two buildings. Wondered if there was a difference. We stayed in check-in building where pool and breakfast was service.

"Day trip"

4
20/09/2016

Ask for a room with a view behind the hotel. The scenery should be included in your stay. Especially if you stay during the fall when the trees are turning colors. The hotel should have had all the rooms with the scenic view.

"Yearly baseball tournament stay"

5
14/09/2016

Our team stays at the Best Western every year and it is always consistently pleasant. We are pleased with the service and the hospitality which keeps us coming back. Rooms are clean, TV is new, AC works great, pool and hot tub are well kept. The rates are reasonable when splitting rooms as well. Great view also from the deck out back.

"Some good some bad"

3
06/09/2016

My wife and I spent 2 nights here over the Labour Day Weekend. The hotel is 5km (2.5ml) from Cooperstown Downtown, not walking distance, but good value. Nice clean hotel with all amenities and Breakfast, a hot Breakfast is included. Coffee maker and large fridge and microwave in the room. We were a little disappointed in that we left our room at 9:30am and returned at 5pm to get ready for a nice dinner and our room was still not made up. The hotel was no were near full so I have no idea why it would have taken so long

"BW pitches a poor game in Cooperstown"

2
06/09/2016

Price was ok, but room was dark, bathroom tiny, rooms weren't vacuumed during the visit, hallways dirty, exercise room very small, and the manager refused to work with us about an early checkout. I would not go back.

ManagerBWCoop, General Manager at BEST WESTERN Cooperstown Inn & Suites, responded to this review
I'm sorry you were displeased. I personally talked with you and reminded you of hotel policy on early checkout for week long stays and what you had agreed upon at checkin. At no time during your entire stay did you inform us that your room was not vacuumed. We take pride in a clean and comfortable hotel and we certainly would remedy any issue you may have had during your time with us.

"Cooperstown Baseball"

5
31/08/2016

I would highly recommend the Best Western Hotel for any family visiting the area. We stayed for 6 nights, the hotel staff was very accommodating, the rooms were cleaned thoroughly and the hotel is very convenient to Dreams Park and down town Cooperstown.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for your recommendation and noting our staff and our clean facility. We are pleased to hear you enjoyed your week with us during your visit to Dreams Park and Cooperstown.

"Pleasant Stay"

4
29/08/2016

We stayed here for a quick one-night business trip. Rooms spacious, we had a handicap accessible room with a good sized bathroom. Enjoyed the breakfast in the morning. They also have an indoor pool which is nice. Would go back again.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are pleased to hear you enjoyed your time with us and enjoyed breakfast as well. We will be happy to see you again when you come back to Cooperstown.

"An average experience, but certainly over-priced"

3
28/08/2016

The beds were comfortable, so we had a good night's sleep, but it seems like we were paying NY city prices for a night of average lodgings in the Catskills. We wound up paying a high premium, due to the Baseball Camps that had their final play-off weeks at the same time we had a family re-union planned. Since we were not there for the Baseball tournaments, it felt like a very steep price to spend a night at an average hotel way up in the Catskills region.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thanks for your comments as you stayed with us during peak season in Cooperstown when rates are the highest.We are happy to hear you enjoyed our pillow top beds and you slept very well.

"Pretty Good"

3
19/08/2016

We came up for 2 nights to go to the Baseball Hall of Fame, everything was pretty good. The only problem there was the windows were dirty, there was a dead fly on the window sill, and the kitchen table was broken and not replaced. The bathroom is also pretty small. Other than that it was a good stay.

"Great place to stay!"

4
19/08/2016

We stayed 2 nights at the Best Western Cooperstown. Rooms were comfy and spacious, Kids loved the pool, and we all loved the breakfast. Fantastic views from the deck outside the breakfast room.Close to the Blue Lot for the Trolley to town, near a few other destinations. Highly recommended!

"One Night stay"

2
19/08/2016

Staff service very good. Cleanliness of room poor. Green mold on the toilet bowl, dirt between nightstand and bed, rolled up socks from previous occupants under the bed. Very expensive for one night and amenities.

"Excellent Place To Stay"

5
18/08/2016

This is one of the better hotels we stayed in during our two week trip through New York and Ohio. The Cooperstown Best Western was extremely clean, modern and in a fantastic location. It is minutes from Dreams Park one way and minutes from the Baseball Hall of Fame the other way. There is a swimming pool and breakfast is provided in the morning. I also loved that there were food places in the same parking lot...a few fast food places and grocery story (which is priceless). I love and adore Cooperstown and plan on coming back next year so we can bring a team to one of the Dreams Park tournaments. I can't think of a better place to stay when we do!!

"Not up to standard "

2
15/08/2016

Unfortunately, this hotel did not meet normal BW standards. We were placed in the second building, which was more run down and outdated. Room was oddly set up and there were flies in there when we arrived. AC was off too, so it took quite awhile to cool down on a 90 degree day. Bath drain didn't work well. Disappointed overall and definitely not worth the price. Would recommend to look elsewhere in Cooperstown.

"Overpriced hotel"

4
11/08/2016

Nice hotel to stay in the Cooperstown area. Rooms are big and comfortable, but cleanliness in the room and the hotel area has to improve substantially. But the price is not relative to what the hotel offers. I know everything is according to offer and demand, but the prices are way overboard and unethical. Yes this is the busy season in Cooperstown with all the visitors and all the boys playing in the baseball tournaments nearby. But $289 for a double room is not reasonable. It should be illegal to charge that in a hotel like this. We knew what we were paying but we did not had any alternative in the area. We enjoyed the stay but consider a ripoff what they charged us for the room. Breakfast is OK. I recommend management to be more reasonable if you want to maintain a reputation of fair business. Just to finish we have paid less than that in 4 and 5 stars hitels in much better busy areas.

"Never Again!"

2
11/08/2016

As a Best Western Rewards member, this has been the worst experienced I've had. Our room was located on the 1st floor (rm 319) of the 2nd building and all night we could hear the loud sounds of what sounded like a trash compactor, and extremely loud noises which made our stay (2 adults; 3 children) extremely unpleasant. The breakfast area was not attended, tables were dirty, and no attendant in sight to assist with the cleaning of tables. When I finally decided to contact the front desk and ask for someone to help, the woman was very rude when I asked for a simple "wet cloth to wipe our table". From the front desk attendant (Trevor), all the way to noises (pipes. water running, trash compactor) that interrupted our sleep and had the kids up all night. From the funky smell coming out of the a/c....I could go on and on!

"One night stay for a concert"

4
10/08/2016

Great place to stay in the area. Really close to Ommegang and to town. Very clean and close to shopping and restaurants. They do offer a breakfast but we chose to wander into downtown and closer to the Hall of Fame. The location appears to be in sort of a strip mall but the upside is you can walk to some restaurants and a Tops market if you need anything. The staff was friendly and helpful when we asked about restaurants and directions. The price seemed high for the area however this is peak season for them.

"Unfortunately, not worth the money"

3
01/08/2016

We expected much better, given the reviews and the cost. Our view was of a McDonald's drive-thru, the door to the hall was located next to the head of one of the beds - but we can credit these simply to poor design. The cost in no way reflected the product, but we can chalk that up to supply, demand and greed...the american way.

"REASONABLE AND COMFORTABLE"

4
31/07/2016

Overall nice place to stay.Clean and efficient.Close to attractions though you will need a car. Mcdonalds and a supermarket are connected to the property so good for kids.Located on the major road into town.Easy to get to.

"Good hotel option near Cooperstown"

3
30/07/2016

Stayed here on business in July 2016. This hotel is a little further away from Cooperstown then I thought. It's about 10 minutes from Cooperstown. The drive is easy though. One nice aspect of being outside town is that there is a plaza right by the hotel with a supermarket and some fast food places. The hotel is average - but the room was clean. There was a frig in the room which is nice. there is a pool. I'm not a huge fan of first floor rooms but it was quiet. The hallways are interior. I would prefer to stay in town next time but this is a good choice for a good clean average room. The bed was very comfortable. The HVAC unit was a bit loud.

"Great Customer Service!"

5
30/07/2016

People at the front desk are so kind and helpful, they even upgraded our room so that we'd have a suite. We stayed here after a horrible debacle at another lodging, so it was refreshing to meet people who know a thing or two about customer service! Rooms are very clean and updated. Plenty of room and nice views looking towards the back of the hotel. The pool is large and there is a nice jacuzzi, large enough for a big group. Breakfast is nice, although I wish the cereal bins were replaced with cereal boxes for those with food allergies. The woman who runs the breakfast (forgot her name) was so helpful in directing us to the foods our daughter could eat. There is a waffle making station that was a big hit with the many children who were staying. Surrounding the hotel is a strip mall with grocery/liquor/some small take out style restaurants. There is also a McDonald's right next door. Our room was directly next to the elevator and we didn't hear any noise and we all slept soundly.

"Enjoyed our visit!"

4
23/07/2016

First, of all, we loved the beds! For the first time in a long time, I woke up without shoulder or neck pain. Breakfast was a great convenience and the outdoor view as we ate it was beautiful. The indoor pool area was warm, but typical for a pool area. The family enjoyed it each evening. We liked having a little fridge in the room. One downfall was poor wifi, but the front desk did contact their provider to try to resolve it. We were able to buy tickets to the NBHOF at the front desk which was very convenient. It is close to Cooperstown and has a few fast food places and a grocery store in a neighboring parking lot. Front desk staff had recommended eating at Council Rock Brewery. Great recommendation!

"Overpriced but one of the more decent places near Cooperstown"

4
22/07/2016

We visited and spent 2 nights at the Best Western Plus. We were placed in the main building with the pool and checkin. It was also behind McDonalds not beside (there are 2 buildings). It is convenient to Chinese, subway, McD's and 24 hour grocery store. 10-15 minute ride to BBall Hall of Fame and 5 minutes to Field of Dreams Ballpark. It smells damp (assume from the pool) and my sheets hair hair in the bed. They happily changed them and were apologetic. The room is over priced for what you get. I felt like I needed to wipe down the room to make sure it was clean for my family myself. The first morning breakfast was barely stocked so we had to go to McD's (bleck but kids were hungry) it was a little more stocked the second day. In the small arcade room only 2 games worked. The coffee/tea bar in lobby was empty by the afternoon. So it was safe but overpriced and one of the better placed to book to be close to the HOF if you don't want to travel. One the plus side there is a lot of wildlife watching out the room window if you located in the back near the fields and my children and husband really enjoyed that part of the stay.

"Review"

3
22/07/2016

My stay was average. The rooms were clean and staff was pleasant. Maintenance issues got resolved quickly. Wi-fi service was knocked out due to a storm a couple of day s prior. jisfojafojg ajgnaojbio[ajioajnkanko'jvio['jveamogma'jmpa ag mgmajmgnfniaaenria'wo'amermnaemnbpeoiam,vovaeg,a,mpa zggjmgrmeoiopagmropaginrajgtmnwaerjgnrkner'nha agmnerakngagipajgj[reaejtaoirgajniaorwnga gwtngiejpgjaignerjgiearniaerngangongaroinarehngeajgnanwri

"Best Location for Dreams Park but WAY overpriced for average room"

3
20/07/2016

Nice spacious lobby, average room for the brand, but WAY overpriced! You are mainly paying for the location only of course, and only if you are here for the baseball dreams park. Baseball teams dominate the highly visible pool off the lobby, so don't plan on a quiet adult swim. We stayed one night here, but since our player was in barracks anyway, we found that the drive to Albany back and forth each day was well worth it. 70 minute but Beautiful drive, no traffic no matter what you hear, and the nicer hotels there were one-third the price! Well worth it. Still saw all the games, but could relax in comfort at night, saved well over $1,000 over the course of the week. If you do stay, breakfast ends earlier than most hotels, they cut it off on the dot and weren't the least apologetic about leaving us standing there watching others finishing theirs!

"Enough space, friendly staff but dark and smelled bad"

3
16/07/2016

This hotel challenged my idea that all I really need in a hotel is that it is safe and clean for my family. Because it was safe (though one of the doors to the building that should have required a key to open didn't) and it was clean enough. And let me say that everyone who worked there was very pleasant and helpful. I found the hallways of the building we were in to be dark. There were sconces lighting the hall but it still seemed dank. The room had plenty of space to sleep my 6 but as soon as we arrived we noticed the smell. We hoped it was from being shut up on a warm day and that the a/c would help but it didn't. I inquired if it had been a pet room and was told it was not. It was just stinky and dark. We were also unable to connect to wifi and my husband spent quite some time trying to rectify that with no result.

"Baseball Stay"

4
12/07/2016

If you will be in Dreams Park, this is the place for you if you are looking for a hotel and not a rental or motel. The rooms averaged around 200. It is right across the street from dreams Park. There is fast food and a supermarket right next door. The hotel is clean and modern. We had no complaints. There is a holiday inn next door and it was relatively empty. I checked their prices and they were over 300 a night. Seriously, they are delusional. Anyway, we actually booked a suite at the BW. The suites are across the parking lot and quite frankly are definitely not worth the extra money. IMHO. The bathroom was the size of a closet and the bathroom sink was in the room itself and not in the bathroom. We switched to the main building and we thought the room was much nicer. But if you need extra room, I guess you have no choice. There is an outdoor deck behind this hotel with breathtaking views of the mountains. We found it by accident, no one was ever out there. The pool area is hot and chlorine filled but not any different than other indoor pools. Our only knock on this BW was that the lobby was very warm and uncomfortable to socialize in. On a rainy day it was a problem. But overall we really liked this place.

"Family Getaway"

5
12/07/2016

Clean, spacious, and perfect for families of 5 or more who need a little extra space. Kids enjoyed the pool and it was close to the Baseball Hall of Fame and Doubleday Field. The breakfast was good and added to the value of the hotel for families.

"Overpriced and Cut Rate"

2
11/07/2016

This hotel left much to be desired, especially for a branded hotel chain. The window in our room leaked, the mattresses were made of foam, the bathrooms were horribly dirty, and the hot tub jets just bubbled cold water. And at $250 a night, they took our money and then some.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
I'm sorry you thought our hotel was over priced. Our rates are at peak during the summer and we are comparable to neighboring hotels. We do not have foam mattresses. All our beds are Beauty Rest pillow top beds and I'm sorry you did not like it. We do not have a hot tub on property. We have a spa tub and the temperature averages 102 degrees. We pride ourselves on cleanliness and I certainly hope you called the desk regarding your situation so we could have someone redo your room to your satisfaction.

"Convenient hotel to Dreams Park, Copperstown, NY"

3
09/07/2016

The hotel is conveniently located to Dreams Park. We stayed in a Junior Suite that can sleep 6 people - good for a family to stay. The room was clean and spacious but has a musty smell so we opened our windows for a few minutes. The breakfast is just average. Next time I go back to Cooperstown, I will stay in this hotel again rather than try the other B & B in the area.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thanks for staying with us and that you enjoyed our spacious junior suites for your family. We look forward to your next visit to Cooperstown.

"Good deal and location"

5
09/07/2016

This hotel didn't come up during our initial searches for Cooperstown hotels, because it is in "Hartwick" instead of "Cooperstown." Honestly, I didn't even notice. It's close to Doubleday Field and the N.B.H.O.F. The breakfast attendant helped me load up my tray with delicious items, including pumpkin waffles, to take back to my husband and children in the room. I was able to buy our tix to the HOF at the front desk, and there was plenty of parking along the side of the building, so we could pull up right by the entrance closest to our room. Right next to a plaza with groceries and shops. I would definitely stay here again.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thanks for staying with us and thanks for your review. We are happy to hear we were convenient for your needs and our staff assisted you with breakfast. We look forward to your next visit.

"Great location"

4
08/07/2016

We were a little frustrated that we did not arrive in Cooperstown until late in the afternoon as a result of delays in getting our hire car from NYC. We were made to feel so welcome that the frustrations of the day just disappeared. It turned out that we had been given the honeymoon suite, complete with spa bath. The hotel is great for families and the breakfast for more that adequate to set you up for the day. It is a little out of town so we had to drive to the Hall of Fame but an easy drive. Definitely a great space in a great little town.

"Comfy room"

4
06/07/2016

Great location, nice asst manager Scott??. Comfy beds very clean place . But for over $200/ nite ( holiday) the breakfast eggs and or omelets and meat could have been more palatable. The pool is handicap accessible. We did get kicked out of the pool early for dubious reasons"water pressure problems" we have to close the pool early??

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for your compliment on your "Comfy" room! We appreciate your business and your kind words for Scott. We are sorry we had to close the pool 15-20 minutes early the night you were here. We did have a water valve blow and for health reasons it is required to shut down the pool unfortunately. We look forward to your next visit!

"Loved everything except the overchlorinated pool"

5
27/06/2016

The room we had was excellent, with good lighting and comfortable seating. The location of the hotel is wonderful - look out the back, and the setting is bucolic. There's even a porch off the breakfast room where you can sit and enjoy the view. (The porch can be reached even when the breakfast room is locked.) There's a small arcade with pinball and a few other games. The location is right next to a shopping mall, with a Tops grocery store and a Family Dollar store, so it's easy to pick up snacks and other things you might have forgotten. The trip into Cooperstown is quite easy, and doesn't take too long. The breakfast is good, and most days the attendant is super nice and keeps things well stocked. Her day off was a bit more spotty. The desk staff was friendly and competent. The only gripe we had was too much chlorine in the pool.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for taking the time to post your review of our hotel. We are very pleased you enjoyed your stay with us and found some of our amenities like our porch with a view. Yes, we are any easy walk to all the local shops, restaurants and grocery store.Thanks for your compliments on breakfast. Our pool chlorine is maintained at certain limits which is required by the NYS Dept of Health.

"Enjoyable"

5
23/06/2016

Staff was welcoming and attentive. Facility is comfortable and welcoming. Rooms are fine, as are beds. Location is great. Area is nice. A quite comfortable experience. Strongly recommend if visiting in this area.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We appreciate hearing how much you enjoyed your stay with us and passing on your recommendation for future guests to choose our hotel. Thank you!

"Best Western Cooperstown"

2
21/06/2016

Upon arrival I felt like Bevis and Butthead were doing the check in. Difficult to say the least. Once in our room the wifi was slower than molasses in the winter. Beds were so high off the floor that my wife had difficulty getting in and the shower was such that while standing in it we thought we were going to fall thru the floor. we paid a premium price for a motel that was well below expectation.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
I'm sorry you were not impressed with our front desk staff. As I explained to you in your survey, you paid for your room with travel cards that must be manually imputed in the computer. This is why it took longer for check in. If you had issues with wifi, a call to the desk for assistance and we would have been more than happy to help you. I'm sorry you did not like our beds and tub/shower.

"Odd "

2
19/06/2016

Room was good sized but space used poorly. Bathroom was inexplicably tiny, could barely open the door. Pillows were small, towels were not exactly white. Just felt dirty. TV was in a weird spot. Decor not so great, pretty out of date. We stayed in the building closer to the road so the other building is perhaps nicer. For the price it was not worth it.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
I'm sorry you thought your room was odd. You chose a junior suite which is one room divided by a counter/bar and sleeps 6 with two queen beds and a sofa sleeper. The rooms were designed for a family of 6 with toilet and tub by itself and the sink out in the main room. This is to accommodate a large party. The tv is mounted on the wall to allow more space for luggage and other furniture. All our rooms were recently redecorated. We place 4 pillows on each bed with extra in the closet.

"Dream bed near Dreams Park"

4
19/06/2016

Comfy bed, clean room, friendly staff. Would have like to check out a day earlier but had to stay an extra night. Next time I stay in Cooperstown, I would suggest checking out the day of tournament and check back in if you need to stay.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thanks for staying with us and we appreciate hearing your compliments on your clean room and friendly staff. We look forward to your next visit.

"Review of Hotel Stay"

4
10/06/2016

This hotel offered a clean room and amenities. The free breakfast had many choices, but the food was cold. The swimming pool was indoors and heated. We enjoyed our stay and would stay here again in the future

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are happy to hear you found your room in clean and in working order and you enjoyed our amenities. I'm sorry your food was cold... not sure what happened there. We look forward to your next stay when in town.

"Giving Average as Staff was nice"

3
09/06/2016

Otherwise I would give it a poor. The rooms need updating, the beds were horrible, you can hear every creak in the rooms above you and that is a lot of creaking. There is a moldy smell going on. The pool was small, but good to quickly cool down in. Breakfast was okay. Maid service missed things like trash cans, which I thought was odd. Front desk was helpful and friendly. WiFi was a joke and hardly worked if at all.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for your survey and the compliment on our nice staff. I'm sorry you thought our rooms needed updating... we undergo renovation work every year and the furniture and our beds (which are Simmons Beauty Rest pillow tops) are fairly new. I'm sorry the housekeeper missed your trash can and I hoped you asked our staff for assistance with wifi. We strive each and every day to offer the best accommodations and customer service.

"Very convenient to Dreams Park"

3
07/06/2016

Jr. suite. spacious and comfortable. A few things were a bit worn, but nothing that should deter families wanting to be near the ball parks. I continue my one woman crusade against CFL bulbs that seem to be in every hotel bathroom over the past 2-3 years. They are dim and take too long to warm up. I really detest CFLs for the insufficient light they provide. CFLs make bathrooms seem dark and dingy. Breakfast was typical. Pool is rather small.

"Overall good hotel!"

4
07/06/2016

My party of 2 recently stayed here while visiting the Dreams Park. Overall, this hotel is pretty good. The front desk staff were all friendly and helpful, and there is a pool, but it is right when you walk in the front door to the right. Our room was spacious and nice. The only thing I did not like was the very loud air conditioner. It seems especially loud at night when you are trying to sleep. I also wished there was a bedside lamp. Instead, there are very bright overhead lights. My last complaint is that there was a lack of outlets near the beds, which would have been nice. The beds were comfy and so were the pillows. The bathrooms and shower were nice. Another plus about this hotel is the fact that it is extremely close (within 2-3 minutes) of the Cooperstown Dreams Park. Overall, this hotel is a pretty good stay.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We appreciate you staying with us and for taking time to write your review. We will work on your suggestions, especially more outlets. We are pleased to hear you liked our pillow top beds and our pillows.

"personal"

4
06/06/2016

Returning to the baseball Hall of Fame and would recommend this hotel as a good value, very comfortable, and family safe place to stay when visiting the area. The staff is friendly and very knowledgeable & helpful about the amenities of the surrounding community.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for your kind words and for recommending our hotel. We are happy you were pleased!

"Great Hotel "

4
30/05/2016

Really cute hotel with spacious and clean rooms. We stayed in the main building. Front desk staff was extremely helpful with suggestions on restaurants and local taxis. There is a shopping center with a grocery store, liquor store and quick fast food just steps away. Easy to find and close to everything! Will definitely stay again when we are in the area!

"Average"

3
30/05/2016

The hotel was average, not excellent but needed updating. The location was good, close to town. The breakfast was good but not anything special. The staff was helpfull but nothing special. I was very disappointed about the security laxed in our additional building.

"Love this hotel"

5
27/05/2016

This is my 3rd stay at this particular hotel.Unfortunately due to work schedule, I could only stay overnight. Since I was traveling with my son and his friend, we reserved a suite in the separate building which was very nice, clean and quiet. I wished I could have stayed another day or two. Breakfast was awesome and staff was awesome. I highly recommend staying here if you are planning a visit to Cooperstown. Its central to both the Field of Dreams and Cooperstown's Main Street!

"Good solid choice"

4
26/05/2016

Convenient place for visit to HOF (10 min away). Staff friendly. Room clean, wifi worked well. All amenities provided. Pool seemed to get some use. The free breakfast was truly outstanding - omelets, canadian bacon, lots of pastries, fruit, cereal - and nice big room to eat in. Only wish they had a real restaurant next door instead of McD's and P-Hut.

"ruined evening"

3
23/05/2016

Spent the night after visiting the Baseball Hall of Fame. I found an affordable hotel with a good location. perfect for my wife and I to stay there. Walking in we thought it was very nice. Check in was smooth. Everything was fine until the gave us our keys and we went to the room to find someone in it already. Needless to say it was vey embarrassing to both of us. I wanted to be moved to another floor to avoid running into that guest. The staff apologized profusely but that is one thing you have to get right in a hotel. Apparently it was a family member of an employee. They needed to be clear on this and not leave it to chance. What would have been a very nice stay was ruined. I kept worrying about walking in to the guest we walked in on.

"Poor customer service, room dirty and in disrepair"

2
22/05/2016

I know that Cooperstown isn't exactly an inexpensive place to stay, but we paid close to $200.00 a night for a room at this Best Western in the off season. This is before the spring time activities begin in the area. We were given a room that was under repair, ripped couch cushions, air conditioner unit without a cover and the coils exposed, tears in the wall paper, rust around the toilet, dust, stains, etc. We left almost immediately to go out to eat as we had been travelling and had hungry children. When we came back, the maintenance guy had come into our room unbeknownst to us and had worked on the air conditioner. I called the 1-800 number that was on my reservation sheet as this was the number I was given to call with issues. I was then asked to speak with the front desk. When I did, the lady behind the desk blamed me for not calling them and said that it was not the hotel's fault...that I should never have called the Best Western 1-800 THAT WAS ON MY RESERVATION but should have come to them with the issue and asked for another room. Completely ridiculous! The hotel knew that we were arriving, yet the room was under repair and was entered by maintenance without letting us know, then WE were treated rudely because THEY made the mistake! Never ever staying here again.

"Convenient, Clean, Contemporary"

5
19/05/2016

Delightful, cost-effective surprise just a short ride outside of downtown Cooperstown. This Best-Western is located next door to a shopping center with food store, Pizza restaurant, and McDonalds. We spent one night here on a road trip to Cooperstown and it was an excellent choice. Because of the pool, closeness to shopping center, and included breakfast, this would be a good choice for families with young kids as well.

"Comfortable & clean"

5
17/05/2016

While this is a little outside Cooperstown, it was perfect for us. Clean, comfortable and large rooms. The front desk staff were friendly and helpful. Make sure you drive around the area while you are there. See the countryside, and the beautiful city. This place was awesome!!

"Great Stay"

5
16/05/2016

Best Western is one of the best hotels I have stayed at. It was clean and well organized. The staff was super nice and very friendly!!! Check out was very easy. Could be more selections for breakfast. Overall great stay.

"Great hotel and great value"

4
09/05/2016

The Best Western staff (front desk and house cleaning) was excellent. Room was clean and fresh. Beed was comfortable and everything in the room was in perfect worknig order (shower, toilet, TV, fridge, microwave). Interior and exterior of hotel are well maintained. Hotel is convenienctly located next to a plaza with a grocery store, coffee shop, McDonald's and Pizza Hut. Hotel is just a few miles south of the Village of Cooperstown. It's a quick, scenic and easy ride.

"Baseball hall of fame weekend trip"

4
09/05/2016

This hotel was very convenient and close to the Hall of Fame (about 10 minute drive). There is a McDonalds and Pizza Hut right outside. Hotel is very nice baseball themed. Two queen bed rooms are nice with ample space mini fridge and microwave. Pool is small and hot tub was out of order. The only issue was we went to dinner to come back and not be able to enter our room magnet key lock turned green but would not unlock. Manager came up and then told us we would have to wait for maintenance. We waited in the lobby about 50 minutes until maintenance was able to enter our room. The only offer made for the inconvenience was any snack from the snack room. Other than that breakfast was ok. There were travel baseball teams who took up the whole dining room Saturday morning and the person keeping the breakfast moving was doing her best to keep up. Sunday different girl slower pace not as crowded.

"Trip to Cooperstown"

4
01/05/2016

Overall our stay here was great! Rooms were very clean. Hotel had a very clean and welcoming appearance. Lobby was clean and modern. Breakfast was very good. My son loved the pool. My only complaint was that the temperature of the hot tub was not very "hot". It says that it can get up to 104 degrees and when I asked one of the staff to check on it they said that it was only at 90 degrees. That was on our last night of our stay. The first night temperature seemed to be warmer than 90 degrees, but definitely not 104.

"Location is in a shopping plaza"

3
30/04/2016

This is a nice clean hotel, and my kids liked the pool. It was a comfortable temp for the parents too. The location is behind a McDonald'a and Tops in a shopping area. Room was clean although on the small side.

"Nice hotel to stay at"

4
30/04/2016

The Best Western in Cooperstown, NY was a very good place to stay as it is one of the better Best Westerns I've stayed at in the last 10 years. Nice and quiet and clean. Close to the Baseball Hall of Fame (within 4 miles) but away from the loudness.

"Great Hotel at Better Rates"

4
27/04/2016

The hotels located right in Cooperstown are very expensive, so this makes a great option. It's only about 30 minutes away and you save enough money to have a couple of nice meals. The rooms are quite clean and very comfortable. There are some quite nice and inexpensive restaurants nearby. Add to this, the drive to Cooperstown is quite pleasant. You really have to give it a try and save yourself some cash to boot!

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are pleased to hear you found us clean, comfortable and affordable. We appreciate you recommending us as well. We look forward to your next visit.

"Very nice motel in a great location"

5
27/04/2016

We would definitely recommend this hotel to anyone traveling to Cooperstown. The hotel is nicely decorated. The beds were extremely comfortable and the breakfast offered many hot and cold options. The hotel is also in a very convenient location across the parking lot from a supermarket and just a short drive to the Baseball Hall of Fame.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for your recommendation to future guests! We are happy to hear how pleased you were with your stay and that you enjoyed our complimentary breakfast too. See you next time!

"Great Value"

5
26/04/2016

Spent two nights here, great staff clean rooms, nice location. You can not beat the breakfast that they serve you as part of the deal. NOT just a coffe and donut, a GREAT deal for you and the kids. Very near the field of dreams, and not far from downtown.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Glad you enjoyed your stay with us, especially our complimentary breakfast. Yes, we are very convenient to the Baseball Hall of Fame and Dreamspark and all other attractions. See you again when you head our way!

"Hey, its a bed"

3
24/04/2016

If the price is right for you and you are visiting Cooperstown, this property is certainly adequate. Its about 10 minutes outside of town. The breakfast when we stayed was certainly mediocre at best, but the rooms were clean enough. We were in the annex though and the internet was barely usable.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thanks for staying with us! Yes, we are convenient to all that the Cooperstown area has to offer. Our breakfast changes up from day to day and we always offer more than what is required.

"everything excellent"

5
24/04/2016

we met our son and his wife and children for a family getaway-Cooperstown was about 3 hours drive for each-we just loved everything we did, ate and The Best Western!! I absolutely recommend this in every way!!

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are pleased to hear you used our hotel as a place for your family gathering. We appreciate your recommendation and look forward to your next visit.

"Pretty Basic Hotel, Good Location, Budget-Friendly Rooms"

3
21/04/2016

There aren't that many places to stay in Cooperstown, but if you're in town for a night or maybe a few, the Best Western Cooperstown will more than fit the bill. It has average amenities, basic rooms and uncomfortable beds, but the setting and scenery nearby are solid and the prices are budget friendly.

"So glad we stayed here!"

5
20/04/2016

our room at the end on the 2nd floor was so nice and clean, overlooking the mountains. big tv, small fridge and microwave and a grocery store in the same shopping center (also really good chinese food, a mcdonalds, liquir store, and dollar store). the hotel staff is friendly, helpful, and to quote a former review, you really cant beat the price. im so happy i booked here- if we come back to see the hall of fame again, i wouldnt stay anywhere else.

"Enjoyable stay"

5
16/04/2016

Hotel is located next to shopping center which makes it nice to obtain things you might need. Hotel is not very old and has all the updated things you look for when travelling. Room was nicely decorated and very clean. Wi-Fi surprised us as it pretty fast and no problems getting on line. Nice place to stay when visiting baseball hall of fame. Will definitely stay there again.

"Nice hotel"

4
12/04/2016

Traveling for business, never stated here, but was pleasantly surprised. Very nice no frills hotel. Pleasant staff and clean room. Would stay again. Many places to eat very close, so that was a plus also. If you're in Cooperstown I would recommend staying here.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for your compliments and recommendation! We are pleased you stayed with us and we certainly look forward to your return when you come back to Cooperstown.

"Snow bound"

4
05/04/2016

My family were on a long weekend tour of New York. We almost always try to stay at a Best Western. This facility was very clean and the staff very friendly. The only issue we came across was the walls seem to be very thin. The room next to ours kept their TV on all night, which woke us throughout the night.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for choosing to stay with us. We appreciate your compliments. We are sorry your neighbor kept you awake with their tv on all night. We wish you had contacted our front desk to inform us so we could have called the guest to turn the tv down.

"great staff and nice rooms"

5
05/04/2016

We came to cooperstown for some business and a little tluring. Scott was great, very helpful and he really makes the hotel experience there fantastic,. Hotel is close to town, 5 minutes or so, easy to get there with no confusion

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thanks for staying with us and we are pleased to hear of your positive experience. We look forward to your next visit when time permits.

"Awesome place to stay"

5
31/03/2016

This hotel more than met our expectations. Rooms were clean and well maintained. Breakfast was fantastic. Would highly recommend to anyone who asked. Was within four miles of Cooperstown. Loved the close vicinity to town and even some of the small towns in area. Did some antiquing and sightseeing without travelling long distances. Would definitely recommend the Secret Cavern. It was very cool. Loved the waterfall at the bottom of the cavern.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are pleased to hear you found your room clean and well maintained. Our staff strives to meet our guest's expectations every day. Thank you for the compliment on our breakfast as well. Secret Caverns is an amazing cave and I will pass your comment along to the owners. When you are back in the area, we look forward to your next stay with us.

"Worst experience, not for families"

1
29/03/2016

This was the worst experience I have ever had at any hotel in the world. I have stayed at many best western with my little ones, so I wasn't expecting it. If you are considering this hotel, do yourself a favor and book the holiday inn the next door. Families, be aware, they dont have cribs, and they wont tell you until you arrive (even if you call, they will say yes, but it wont be true). We booked 2 nights at the best western, we chose a double room, indicating it was an adult and 2 kids, the ages of the kids we clicked on 2years and 0 years. We added a note to make sure and said we were requesting a crib for our infant. My husband went the extra mile and called 1800best western and asked if they had seen the request, they pulled up our reservationf and he was told everything was good and we were good to go. Last night after 7hrs on the road with my two little ones I arrive at the best western and I find no crib in the room. I call the reception and request it and she simply says "we dont have cribs" i say, "no cribs, like in the whole hotel or are they taken?" (I could understand if they were taken... it would be annoying, but just bad luck) she says "no, we dont have cribs at all". I get a bit upset, call the holiday inn next door, the guy -super nice- told me they had a crib available if i wanted it. And he puts a double room on hold for us. I went to the reception at the best western and talked to the 2 ladies working there, one leaves, wanting to do with it (the one who checked me in and answered the phone), the other simply said they couldnt do a refund because we used expedia for the reservation, "can you do something like i didnt check in, or cancel it somehow?" "No, because you booked through them" "can best western help me in any way?" "No because you used a third party, it is up to them to allow your refund". I just dont understand, if the hotel checks me in and doesnt say anything about a misundestanding or anything, why would expedia refund me my money they gave best western? Best western did not want me to have my money back, thats what i understood. I called 1800best western, and the lady said that she can see there, that this hotel has never had cribs. I ask her, why wasnt my husband told so when he called? She says "because he asked if the crib was requested and the answer was yes, he was making that request and that was fine", i say "does that make sense if you can pull the hotel up and see it doesnt have cribs? Our request would have never been fulfilled..." she says "well, it is different to ask if the hotel has cribs, that answer would be no". I am sorry, but this is insulting a customer, this is unacceptable, we are not idiots to just be ok with that answer. I told her that if they need to use formulas like that, i can get our lawyer to call best western. She answered that she would transfer me to a supervisor. This is sad, a customer having the threaten with lawyers for something as simple as them saying "yes it was a mistake, we will give you a refund". The supervisor opened a file with the incident and gave me the reference, we will need to call expedia and give them that file code to try and get our money back. This was just horrible, i hate getting angry like that with people, but their service to us was all around insulting. I picked all my stuff, my two kiddos and went to the holiday inn where they had given me a fantastic suite "for the same price, you had a bad enough day". Now, THAT is good customer service, they knew that at 7pm they wouldnt have anyone asking for a suite and they gave it to me just make my life easier. Thank you holiday inn, screw you forever Best Western, I will never stay at one of your hotels. For everybody traveling with babies, keep this in mind please, they wont tell you they dont have a crib for you. They will take your money, try to keep it, and wont care about your family.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
I'm sorry of your displeasure with your experience upon arrival at our hotel. First and foremost, you did make your reservation through a third party, Expedia. I'm sorry if you felt you were mislead, however, our hotel does not offer cribs and Expedia does know that because no where do we advertise we have cribs. We are NOT in the business of misleading our guests. Had you called us direct, our staff would have informed you that we do not offer them. I'm pleased our neighboring property was able to accommodate you. Since your reservation was made through a third party, a member of our management did authorize Expedia to refund your money as you did not pay our hotel direct. I would suggest that wherever you might stay in the future, it would behoove you to always book your hotel directly with the property when it comes to a special request like yours.

"Second time around"

4
26/03/2016

This was our second stay at this hotel, because we enjoyed it last year when we visited the Baseball Hall of Fame. Amenities are still nice...a breakfast bar with make-your-own waffles and hot entrees (real eggs and bacon) and an indoor pool. We specifically requested an upper floor quiet room, since we are light sleepers -- we got an upper floor room but next to the stairwell -- which turned out to be very noisy. We didn't want to have to move our children at 10:30 at night....so we lived with it. That would be our only complaint, although a big one.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thanks for coming back to our hotel a second time! We appreciate your compliments on our breakfast and that you liked our eggs and bacon. We change up our menu from day to day so we might offer a variety for our guests who stay multiple nights. I'm sorry the stairwell was noisy. The next time you visit we will make sure that does not happen and you have a quieter room.

"Weekend Trip"

3
24/03/2016

I had never been to Cooperstown, so decided in the fall to take a road trip up to see the town and baseball hall of fame. The hotel appeared nice on the outside and the main lobby was well kept. We got put in the second building because they had no rooms available in the main building. The beds were comfortable, but the room was very outdated. They need to update the bathrooms and carpet. It was fine for a weekend trip, as we only slept and were out all day and night in the town. We ate at a wonderful Italian restaurant that was on the right hand side while going in to the town, but I can't remember the name! Food was excellent and it wasn't so crowded like the places in the town. I'd stay there again just for the price and location.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Sounds like you stayed with us last year as our annex building is closed for the winter and early part of spring. We have been making improvements to that building over the winter months. Our rooms did have all new furniture installed a little over a year ago. Thanks for staying with us.

"Average Hotel Poor Internet"

3
22/03/2016

Not only was the internet sevice poor, but the night auditor knew nothing.and was useless to help. Best Western? What you might expect from a nigh time employee in a small town. My experience suffered as a result.

"A great choice"

4
21/03/2016

My husband and I travel to Cooperstown about once a year. We always stay in Cooperstown proper in one of the inns on or near Main St. However, in January we were just looking to get away for the night and decided to try this Best Western. We had never stayed at a Best Western anywhere before. The staff was incredibly welcoming and nice. Our room was clean and spacious and the mattress was comfortable. The walls are quite thin, but if you have decent neighbors that won't be problem! We were very pleasantly surprised by our stay here. It's a quick and easy drive into Cooperstown, but certainly not within walking distance. This Best Western is a great choice if you're traveling to Cooperstown (which you should be, Cooperstown is great!).

"Loved It"

4
20/03/2016

We spent the day in Cooperstown at the hall of fame for a day trip and were about head back to RI. But this was the same day of the Boston bombing so we decided to play it safe and stay in town. So we went to this place and it was wonderful. Breakfast free and great, pool was nice, nice room. A pizza hut was in the same parking area so we got pizza there and brought it to our room. Baseball themed with decorations. Wonderful place to go if you are going to the Hall Of Fame

"Good place to stay!"

5
17/03/2016

The hotel was clean, attractive, at a very reasonable cost, and convenient to Cooperstown and its museums. The pool area was also clean and had a nice view of the nearby farmland, as did the breakfast room.

"Nice cooperstown crash spot"

4
15/03/2016

we stayed here while visiting Copperstown- Nice clean decent sized room. Breakfast included, nice value. Good location - close to many local attractions - do not skip Omagang Brewery Amazing mountain views - nice and quiet at night.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for staying with us and your compliments on our hotel. Please come again!

"Good Nights Sleep"

4
24/02/2016

The Best Western is about five miles from the village of Cooperstown and easy to find. Quick, friendly check-in; our room was was clean and comfortable. The bed was very soft and I slept well. Breakfast was simple and adequate with omelets and waffles available. This hotel is a good value and the staff were very hospitable. The only thing I would mention is the walls seem thin, I could hear our neighbors TV and I'm sure they could hear ours. When I am back in Cooperstown I will keep the BW in mind.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
I'm happy to hear you found us convenient to all that is available in Cooperstown and that you rested comfortably on our pillow top beds! Our walls between rooms are double studded with insulation weaved between them for noise reduction. I'm sorry you found your neighbors loud. We all look forward to your next visit when you are in town.

"Great Hotel!!"

5
23/02/2016

Great place to stay!! Great staff!! Had a small issue when checking in, staff addressed it right away. Very knowledgeable about area and where to go to get the perks of being here. Rooms are clean, spacious Wish they had a bar!!! That would have made the trip even better!!

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for staying with us and I'm pleased to hear our staff was able to solve your issue upon arrival. We look forward to your next visit when time permits.

"Baseball HOF Trip"

4
17/02/2016

Very Nice Best Western. Was a hotel with interior rooms. Had indoor pool ( water was cold though) and Jacuzzi. Breakfast in morning was good. Only open until 9:30am though so you can not sleep in too much. About 4 Miles from Baseball HOF and about 1 mile from Dreams Park.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thanks for staying with us. Not sure why the pool was cold?? The temp always stays the same. Unless you were in the spa and then went into the pool as the water would feel cool to you. Pool temps are always cooler than a spa.

"Fun Valentine's Night"

5
16/02/2016

Arrived and promptly greeted for check in. Room was warm and cozy and easily accessible from parking. Sub-zero temps made it difficult to leave the room, amongst other reasons... Breakfast was decent and we ventured back into the frozen wastes of upstate NY

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Happy to hear you enjoyed your Valentine's Day with us despite the bitter cold temps. Come back and stay when the weather gets warmer!

"pick a upstairs room"

4
16/02/2016

Nice place, clean, well maintained, friendly staff. unfortunately could use better sound proofing.inconsiderate noisy family upstairs from our room who allowed there kid to run like a stampede all night. Selfish individuals, zero parenting skills

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are sorry you had noisy neighbors above you. We wish you had called the front desk so we could have talked to them or we certainly could have moved you to a new room. We appreciate your compliments on our hotel otherwise.

"Great beds. Great value. Minutes from Cooperstown."

5
15/02/2016

A spotless motel with especially comfortable beds and free breakfast just an eight-minute drive from the heart of Cooperstown and its Baseball Hall of Fame, museums, and other attractions. And the price is right.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for your review of our hotel. We appreciate your kind words. We look forward to your next visit.

"Great breakfast "

4
03/02/2016

We stayed here on our visit to the Hall of Fame. The clerk let us check in early and later they provided shower caps for us. Great service! They had baseball themed pictures in our room and we had a snowy great view. They also had a microwave and refrigerator. The shower was good and the breakfast was great!.... The downside is that the walls are a little thin so you can hear stuff going on outside while in your room. They also have humorous signs in the room. Only ten to fifteen minutes from the HOF so this was perfect for the winter. I'd stay here again.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for staying with us and thank you for your kind compliments.We are pleased you enjoyed the amenities we offer here at our Cooperstown property and we look forward to your next visit when time permits.

"Great for overnight stay for Hall of Fame"

4
02/02/2016

The Best Western is an excellent choice for an overnight trip to the Baseball Hall of Fame. It offers a spacious, clean room with fridge and micro. Very good breakfast buffet is included. Indoor pool and whirlpool and workout room a pleasant bonus.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are pleased you enjoyed your stay along with our complimentary breakfast and the other amenities we offer. Please come back soon!

"Family vacation"

3
26/01/2016

A quick get away for the family. Hotel had 2 buildings. Greeted by a large scaffolding set up. Apparently they have/had a water leak. Hotel was newer but not brand new. Staff was extremely friendly. Room was clean. Bathroom and the pool area were a little worn. Overall ok. Would stay here again.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thanks very much for staying with us. Unfortunately we were doing some repair work while you were with us. We apologize for the scaffolding. We have been updating our bathrooms. Most recently new granite counter-tops, new tubs and shower walls and new power flush toilets are being installed this winter. Thank you for the compliments on our staff, I will be sure they know.

"Very convenient location, comfortable stay"

4
18/01/2016

We recently stayed on our way from Boston to Hamilton, NY. This was the perfect place. There is a small strip mall nearby with a McDonalds, a Subway and a Pizza Hut. The lobby is very welcoming and clean. Our room had 2 queen beds and was also very comfortable and clean. My daughter even commented on how nice the sheets smelled. Breakfast was also great. The room is the perfect size, great view and lots of choices. Staff working the breakfast area were also very nice and accommodating. Fitness center was adequate. We did not use the pool area, we did notice that it was under construction. Front desk staff were helpful and because I am a rewards member we were able to check out 1 hr. later. We would definitely stay here again if we are in the area and would highly recommend it.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Happy to hear you enjoyed your stay at our hotel and that your recommend us to future guests. Thank you very much and we look forward to seeing you again!

"Comfortable stay"

5
14/01/2016

I stayed here for 2 nights because I work nearby and the snow was not going to make for an easy commute home. Check in was fast, staff was friendly, and the room was clean, spacious, and had a comfortable bed. The pool wasn't very deep, but nice for indoors (and a pretty decent size) and the hot tub was great after a 12.5 hour workday! I stayed in a room with a king sized bed so the other half of the room had a comfortable chair with an ottoman and side table. There's an in-room coffee maker, microwave, and fridge. It's located within walking distance to McDonalds, Pizza Hut, and a small strip mall type thing that has a liquor store, Chinese restaurant, Subway, grocery store, etc. The breakfast was pretty nice...selection of bagels, muffins, fruit, yogurt, waffles, juices, etc. Overall, I'd stay again..and most likely will before the end of the winter!

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We thank you for your high praise of our hotel and that you found your stay comfortable with all the amenities we offer. We look forward to your next stay when the weather impacts your commute home.

"Perfect for me"

5
28/12/2015

Went to meet up with a friend driving from Boston. This was a flawless stay, great location , nearby grocery store, coffee shop and just down the road from small local brewery, Council Rock also very close to Brewery Ommegang. Would very likely stay here again.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for staying with us and we are pleased that you enjoyed your time here and found the area spots to your liking as well. We look forward to your next stay.

"One night at the Best Western"

4
08/12/2015

This is a very nice Best Western. The lobby, rooms and breakfast area all very nice. The only negative is that this 10-15 minute drive to the Baseball Hall of Fame. The staff was nice and helpful. Nice visit here.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for your kind compliments regarding your stay. Yes, we are located 4 miles from the BHOF due to the fact that hotels our size along with chain restaurants cannot build in town. At least it is an easy drive to get to the venues of Cooperstown.

"Quiet and Relaxing"

5
06/12/2015

Check in was pleasant and staff was friendly. The property is convenient to food and stores. Lots of parking, free internet and comfortable and good size rooms. The property was quiet and lobby was cozy with television and computer access. I would definitely recommend this hotel and will stay here again if in Cooperstown.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We thank you for staying with us and pleased you enjoyed your time at our hotel.

"Great hotel."

4
30/11/2015

I went at a time of the year that wasn't as busy and the stay was more enjoyable (no crowds). Nice hotel, great breakfast and friendly staff. Surrounding area had many fun things to visit. Hotel convenient to restaurants and grocery stores.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Nice to know you found us very convenient to all your needs while in Cooperstown. Thank you for your kind compliments on our breakfast and our staff.

"Close enough to the Hall of Fame"

5
27/11/2015

Good location for visiting the attractions at Cooperstown without being in the middle of the main street. Rooms were clean and comfortable. Breakfast was really good with lots of choices. reasonable rates. It is close to stores and a few fast food places.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are happy to hear you found our hotel to be convenient to all that Cooperstown has to offer. We are also pleased to hear you enjoyed our complimentary breakfast. Thank You.

"OK, but"

3
27/11/2015

We've been staying here for the past 3 years over Thanksgiving and really haven't had any issues. However, on this stay we went searching for a pair of earrings our granddaughter misplaced in the room. Because it was dark, I used a high intensity light I had with me. That was a mistake. The amount of dust and used tissues under around and behind the beds, was disgusting. Honestly, this could be the same at most low priced hotels, but it was unfortunate nonetheless. Next year we'll try someplace else.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are sorry you found dust and used tissues behind the bed. As you have stayed with us in the past you certainly know our standards in cleanliness are much higher than what you found. I have alerted our housekeeping department to make sure this does not happen again. We appreciate your loyalty to our brand.

"best western plus cooperstown"

4
24/11/2015

very nice place ,comfy, friendly, convenient, very pleasant staff, helpful, beds could be a little lower and a little more comfortable for persons of age (75+) , overall very nice place , heated pool , fitness room , nice breakfast

"Great Place to Stay"

5
23/11/2015

We travel as a family quite a bit so we know what we like and makes us comfortable. Clean and friendly is the bottom line, and this accommodation fit the bill just right. The room was nice and clean, the pool was solid and the staff was very friendly and helpful as they dealt with multiple people at once. They even proactively offered tips, which was appreciated! The breakfast offered more options than expected and my kids enjoyed the waffles. Great view from the back porch as well! Recommended.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We appreciate the fact you took time to write about your great stay at our great hotel. We are pleased you found our rooms clean and comfortable and our staff knowledgeable about the area. We take pride in all we do including the wide variety of breakfast options. We will see you next time!

"Best Westerns are the BEST"

5
12/11/2015

Awesome hotel in Cooperstown area. Very clean, inside pool was great. Breakfast was a good variety . It was close to a lot of stores, restaurants, and much much more. Would go back soon, maybe spend a few nights next time.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for choosing our hotel and we are pleased you enjoyed your stay at our clean and comfortable hotel. We look forward to your next visit!

"Great Weekend."

4
09/11/2015

Clean rooms, comfy bed, lots of pillows - staff could have been more present, but overall perfect for couples and families alike. Quiet hotel even though lots of families. Recommend for an adult weekend away.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for staying with us and noting the cleanliness of your room. Strive every day to provide excellent service.

"Minimal to complain about--"

4
06/11/2015

Accommodations and staff were excellent---local Subway, Mcd's as well as a food store right across the street--Restaurants are a short drive. Breakfast seemed like they weren't totally prepared for large number of guests that showed up Sunday morning looking for the comp. meal. Excellent hotel overall though for the rate and 3 mile from the Hall. I'd go back

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Nice to hear you found our location very convenient to your needs. We breakfast, however it can get hectic when everyone decides to eat at the same time! Thanks for your recommendation

"the perfect place for the Baseball Hall of Fame"

5
05/11/2015

A very nice place. Clean, modern, great breakfast, clean and a great value. If you are planning a trip to the Baseball Hall of Fame this is the place to stay. It's a perfect location in a beautiful part of the country.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are pleased to hear you enjoyed your stay with us! Thank you very much!

"Definitely a Plus"

5
02/11/2015

Looking for inexpensive, CLEAN hotel close to Baseball HOF. We found it !!! Staff was EXCELLENT. Room was SPOTLESS ! Breakfast was a bit congested downstairs, but I still appreciate the free morning breakfast. So no big deal. Waffles were GREAT and young lady keeping things filled was really on the ball. GREAT JOB by her.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We appreciate your positive feedback on your stay and the compliments on our staff along with our complimentary breakfast. We hope to see you again!

"Good Value"

5
02/11/2015

I just stayed here for the weekend with my wife and Father. We were in town to check out the baseball hall of fame. We had two rooms, both facing the hills in the main building, which made for great scenery. The rooms are clean and modern, not fancy but more then adequate. The hotel staff is very nice and the hotel itself is very quiet. I would stay here again, especially as it's a cheap hotel (around $120 a night). Some people complained about the breakfast, to be honest if you don't like the FREE food, go out for breakfast. The continental breakfast was better than what most hotels serve as a continental breakfast. Pool looked alright, didn't have a chance to check it out. WiFi worked great al throughout the hotel. All in all, great stay for the price. Don't expect the Ritz Carlton at Best Western Price and you'll enjoy your stay, like we did.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thanks for staying with us and thanks for your compliments on our service and amenities. We look forward to your next visit when time permits.

"Love this hotel"

5
02/11/2015

We had spent the previous night in a Best Western Plus from hell, and we seriously thought about canceling our reservation at this one. But Cooperstown was booked, so we took our chances. Very glad we did. This is a gem of a hotel. It has been recently remodeled and the lobby and rooms have new furniture. Our room was very pretty and had a nice view. The bathroom was very spacious . The beds were great, the room quiet and I especially loved the reading lights positioned over the beds. Clean and good sized fridge and microwave were provided. . (We stayed in the main building due to trip advisor recommendations. I don't know anything about the condition of the annex). I recommend 2nd floor even numbered rooms. Wifi was very strong and easily held a connection. I thought the breakfast was excellent...the eggs tasted real, and the bacon, waffles and other items were of good quality. The staff was extremely friendly and helpful. The only negative about this hotel was the price. The high price was due to being fairly close to the Baseball Hall of Fame and to our staying during their busy season. Other hotel prices were comparable. Overall, a wonderful experience.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are pleased you did not cancel your reservation and stayed with us and enjoyed a most wonderful experience. Thank you for all the fine compliments...we appreciate them very much as it reinforces our staff that they are indeed providing excellent service. See you next time..

"First trip to Cooperstown"

5
31/10/2015

The staff was wonderful. Very knowledgeable when asked for directions, places of interest, restaurants, etc. We even got to watch a Patriots game in the lobby with friends and refreshments. That's saying a lot in NY Jets and Giants territory!

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thanks for your kind compliments on our hotel. Like baseball, we show no partiality when it comes to football while we welcome guests from all parts of the country to our hotel. Happy to hear we scored well for your first trip to Cooperstown! Thanks & Come Again!

"Great stay! "

5
28/10/2015

We are currently staying here and could not be happier. Our Jr. suite is the perfect size for our 4 night stay. The room is clean, comfortable & quiet plus a lovely view of the fall scenery. The breakfast has all the basics and the hot features are switched up daily which is a nice touch. My husband loved the blintzes today! The hotel is just minutes away from Cooperstown, the Baseball Hall of Fame plus Ommegang Brewery, Fly Creek Cider Mill and our new favorite Council Rock Brew Pub. Thanks for a great stay while we made some wonderful family memories!

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for staying with us and we are pleased to hear you enjoyed one of our Junior Suites and that it accommodated your family adequately. Yes, we have some fine food establishments nearby besides the fast food available in our shopping plaza. Come stay with us again!

"Cooperstown"

5
22/10/2015

The only complaint we had was breakfast offerings. Since we had been on a extended trip and had taken advantage of the complimentary breakfasts, we were getting tired of the offerings. My husband just couldn't take another cheesy omelet! I said I was going to be glad to get home for a bowl of Kashi.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for your review and high score which is most appreciated. We change out our breakfast selections from day to day so we don't offer the same items all the time.We look forward to your next visit.

"It was great!"

5
21/10/2015

Definetely recommend. I went here for the weekend with my boyfriend. We had a great time. Town closes early though except for a few small bars, and I wish the pool was open later (it's only open until 9:00). After the town quiets down it would've been nice to be able to swim after. Extremely clean though, I'm a germaphob so that was nice!

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for your kind compliments on your stay at our hotel. We are happy that you noticed and appreciated that we strive each and every day to provide a thoroughly clean hotel guest room. We look forward to your next visit when time permits.

"Review"

5
19/10/2015

Review: Rated Excellent I was extremely satisfied with the Best Western Hotel in Cooperstown, New York. I stayed there for a friend's wedding and the staff was very professional and incredibly helpful. I recommend this hotel. The location is very accessible to what Cooperstown has to offer.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for the wonderful compliment on our hotel. We are so pleased you enjoyed your stay and I'm sure the wedding was really nice as well. Please come back when time permits!

"Good Location"

4
19/10/2015

A few minutes from Main St. in Cooperstown, road a little winding at night with no lights. You can't walk there. In a shopping center with Mc'Donalds, Subway, etc. Reasonably priced for Cooperstown. Had a great Sat. breakfast, Sun. was ok too. They constantly refill till 9:30. Need to look for a place to sit, may have to wait a little while. Lobby for watching tv, use computer or play games was nice. Lobby served free coffee and apples. Front desk staff very pleasant. Showers were good, not enough shampoo and even though I had asked the housekeeper for extra, there was none given. Bring your own. Pictures around the hotel really nice to look at.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are happy you enjoyed our hotel and convenient location and all we have to offer. Thank you for the compliments on breakfast We work hard every day to serve up a menu that our guests will enjoy..I'm sorry you did not get the extra shampoo you requested. We certainly have an ample supply to hand out. We look forward to your next stay when you head this way.

"Not Bad"

4
18/10/2015

This is probably the nicest mid-range hotel in the area. The property is clean and the staff is friendly. I stayed in a suite, but did not know that the suites are detached from the main building. Disappointing because a walk to the pool is cold when your in your bathing suit. I did not find the suite anything special. The room was awkwardly long with a bar dividing the bed from the living room. Stanrgely, the suites have no in-room safe. The regular rooms do have a in-room safe. The only problem I had with my stay is they sent me to the room with door keys that did not work 3 times. Otherwise, I recommend this property.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We appreciate hearing from you! You stayed in one of our Junior Suites which is yes, longer than a standard room and they are located in our seasonal building across the parking lot. We that building the end of October and reopen it April 1. It can get cold at times in the office season going from one building to the other. I apologize for the issue with room keys. That should not happen and I will check in to it.

"Clean friendly visit"

5
15/10/2015

The hotel is about 5 miles south of Cooperstown. It is clean and apparently newly refurbished. Our room was quiet. The staff was very friendly and helpful. The free breakfast was nicely done, with little cheese omelets and crisp bacon as well as fruit, yogurt, cereal, toast and other bread items. We were pleased and would return.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are pleased to hear you enjoyed your stay with us. Thank you for the nice compliments on our cleanliness and that you enjoyed our complimentary breakfast. We look forward to your return visit when time permits.

"Cooperstown Dreams park visit"

3
15/10/2015

My son was playing baseball during the last week in August at the Cooperstown Dreams park this past August. My husband needed a place to stay outside of the barracks to sleep as parents are not allowed to sleep there unless they are a coach. We normally do not stay in Best Western's, however, this seemed the least expensive for the local options. It was average at best...the breakfast was packed and typical pre packaged items. It was not as clean as I would like, but did the job for the several nights he had to stay there.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for choosing us during your Dreams Park stay. We have very high cleaning standards that we take pride in and have won certificates of excellence for. We hope you will give us another chance at another time.

"Good Experience"

4
13/10/2015

I only spent one night at this hotel. I arrived a 7 pm and the check in was smooth with a professional front desk agent. The room was very clean and the bed super comfy. Breakfast was average, with the usual "continental" fare. I didn't try the pool and hot tub, but people seemed to be enjoying it. Location was excellent. A bit pricey but ok for the experience.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We appreciate you taking the time to compliment us on your stay and we look forward to your return visit when time permits.

"Great Stay"

5
11/10/2015

Second time we've stayed in the suites at the Best Western Plus in Cooperstown. The rooms were clean, pleasant and quiet. We enjoyed the pool and whirlpool, as well as the generous breakfast with both hot and cold foods. We'd stay here again.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for staying with us and we appreciate hearing that you were pleased with your accommodations.

"good lodging close to Cooperstown"

4
01/10/2015

good luck trying to find rooms in the Cooperstown area . we were fortunate to get the last room at the Best Western just 7 miles outside of town. the rooms, including breakfast, were very nice and priced fairly. The staff was very friendly and helpful. when we arrived, they gave us suggestions for good local restaurants and were spot on. If you are not a B&B person, i would recommend this motel for a one or two night stay.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Obviously you stayed with us during a busy time and we are happy you took our last room. We are convenient to the village of Cooperstown, only 4 miles. We have many families stay with us for 6-7 nights during the summer as we are convenient to the Dreams Park and we have the shopping plaza right here where we are located. Thank you for complimenting our staff and we hope to see you again sometime.

"Comfortable room, Clean proberty"

4
28/09/2015

This was a clean, comfortable and very presentable property with nice ammenties. The staff was very pleasant, though some what lacking in knowledge of local business and services. The on line pictures and information were an accurate. The bed was very comfortable, and we would stay at this property again.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
Thank you for staying with us and thanks for your kind words. I'm pleased to hear you enjoy our pillow top beds. We look forward to your return visit when you visit Cooperstown again.

"good hotel"

5
27/09/2015

We have stayed many times at this hotel and have never been disappointed. It is a nice location close to good place to eat and a great grocery store within walking distance. I would recommend this hotel if you are traveling to Copperstown.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are happy to have use as a loyal guest at our hotel. We appreciate the nice compliments and we certainly look forward to your next visit.

"Best Western Plus in Cooperstown"

3
25/09/2015

I think this hotel served its purpose, but was not nearly as nice as a Hampton Inn. Our room had past guests clothes still on the floor amoungst other things. You could hear a lot of what the neighbors were saying. The hot breakfast items were cold.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
We are sorry for the issues you encountered during your stay. I talked with the staff involved during your stay to make sure this does not happen in the future. We take pride in providing excellent customer service and I apologize that we did not uphold our standards in your case.

"Best Western Cooperstown gets a failing grade"

1
24/09/2015

In town for a Father/Son Tournament. Great time on the ballfield and in the town. Decided to stay at Best Western instead of joining our group at Country Inn and Suites because I am a business/loyalty customer. What a mistake! The service was terrible at the counter, cleaning crew, etc. Stayed in the old section which smelled; mold on bathroom walls, cooling system not efficient (was humid and warm despite turning down temp) and not afforded even a discussion about late checkout because they were understaffed for cleaning crew. Guy at the desk was not professional whatsoever in discussion. Last time I stay at this Best Western and would not recommend to anyone traveling to Cooperstown. It sort of crushes a great family experience.

ManagerBWCoop, General Manager at BEST WESTERN PLUS Cooperstown Inn & Suites, responded to this review
I'm sorry to hear of your displeasure. My advise is when you have issues like these it is best to talk to a member of management. Our hotel is and was not short staffed and we are here to make your stay a pleasant one.