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Best Western Hotel Cold Lake Inn, Cold Lake

4.0/5  - basé sur 210 notations.
4815 52nd Street, T9M 1P1, Cold Lake, Canada - See map

Your next vacation will be a breeze in this lovely Cold Lake hotel situated in beautiful Alberta, Canada. Modern convenience meets traditional charm. The prime location is why guests return to this Cold Lake hotel again and again. You'll be right in the middle of all of the action, but still enjoy the privacy and seclusion of a true getaway. Take advantage of the attached, full service restaurant, the Sawmill Steakhouse and Lounge, open for breakfast, lunch and dinner. Hotel guests receive a discount on breakfast. Every room is non-smoking in this Cold Lake hotel so you will instantly feel right at home. If you're traveling with little ones, they'll love the spacious pool and waterslide. These idyllic waters are the perfect way for everyone in the family to cool off and relax. In the mood to explore? The best of Cold Lake is right outside your door. Enjoy a day trip to the Cold Lake Marina or Provincial Park, the famous air show, Race the Base for adventure seekers, and a bevy of golf and skiing options. It's an outdoor lover's paradise here and you've got the best seats in the house. This Cold Lake hotel is the perfect choice for those traveling for pleasure or for business. Business travelers will find that they are conveniently located close to the local military base, as well as oil and construction companies. Rest assured that your business trip will be easy and comfortable, and that you will have everything you need to take care of things. Choosing this prime Cold Lake hotel is a smart choice and an easy win for all of your travel needs. Reserve your room at Best Western Cold Lake Inn today for an unforgettable stay!

Best Western

Hotel Cold Lake Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 210 guest reviews
NOTE ISSUED
Excellent
85
Very Good
62
Average
37
Poor
17
Terrible
9
REFER TO NOTICE
Business Business
98
Couples Couples
24
Family Family
51
Friends getaway Friends getaway
7
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful Stay!"

5
08/07/2018

This is a very nice hotel. The rooms are large, clean and the beds are comfortable. My children enjoyed the pool and water slide very much. They have cold water and coffee on the main floor at all times which is a super nice touch. There are several restaurants on site. I highly recommend this site for families with children of all ages.

"Good hotel"

4
06/07/2018

Centrally located. Rooms were large and clean, beds were comfortable. Quiet. Had no problems with the wifi. Check-in was quick. Great service. Breakfast buffet was good. Restaurant was also very good.

"Great stay"

5
21/06/2018

I was staying at this hotel for work, and would recommend it for either work or play. Easy to access off the highway, delicious breakfast, and a very good hotel restaurant. The staff was helpful and friendly. I couldn't possibly have asked for more - staff was helpful with any request I had. Rooms were clean and comfortable.

"Always a good bet"

4
10/05/2018

This is a convenient location, the staff are always professional, friendly and helpful, The rooms could use better lighting and new carpet. The restaurant staff was very good, as well as the food. Always a good bet.

"BW Cold Lake Inn"

4
12/04/2018

We enjoyed our stay and will probably stay there the next time we travel to Cold Lake. The Hotel was clean and the staff was great. We enjoyed the breakfast at the Sawmill restaurant. My kids enjoyed swimming in the pool, using the slide and soaking in the hot tub.

"You will enjoy your stay at this Hotel."

5
28/03/2018

Super nice rooms with the best beds and bedding. Really clean and good valve. The staff is so helpful and friendly. We loved all the amenities of this property. The pool and waterslide were a huge hit with our granddaughter. It was clean and well maintained. We really enjoyed all our meals in the dining room and lounge. The buffet was so reasonable and high quality dishes. We call could not stop talking how much we enjoyed it. Nice touch to have coffee and cold water all day complimentary in the lobby.

"terrible stay"

1
21/02/2018

this hotel is not a 4 star hotel, scum in and on the walls of the Jacuzzi. a four foot pool that was so murky you couldn't see the bottom. rusty brown stains on the bath towel and on the pillows, During my stay, on one night the room was not cleaned and the towels not replaced. On another occasion house keeping walked into my room without even knocking... the power breaker tripped in my room.. they told me I had too many electrical devices plugged in, I have only my computer plugged in. now with minus 20 temp outside the heater broke.. a terrible sound from the bearings, I turned it off. should I change rooms. its 2am now I need to be at work by 5am... another great night. I call a 1 800 customer service number... sorry the office is only open from 7am to 8pm. I called reservations, they are available 24hrs a day the lady couldn't help me but agreed and admitted that it was a terrible business practice. I will stay here for another 3 hrs then I will check out and never return... I hear the holiday inn across the road was a much better place. this hotel is definitely not a 4 star hotel... to suggest this seems like a joke

JunL941, General Manager at Best Western Cold Lake Inn, responded to this review
Dear Derek H, Thank you for taking the time to review my hotel on TripAdvisor. My team and I value all of our guest's comments, positive or negative, so that we can continue to make improvements to our hotel. I want to take this opportunity to thank you for staying at my hotel for an extended period of time over the past few months. I apologize that your most recent stay was not what you were expecting. From our discussion on the day you checked out, you were extremely upset and frustrated (and understandably so) when the heating unit in your room started making a loud noise. This happened when you returned to the hotel around early evening. As it was your last night you did not want the inconvenience of moving all your belongings and chose to accept a space heater to warm the room instead. As I was concerned whether the room would be warm enough and of the possibility of the electrical breaker being overtaxed, I had offered you and your colleague 2 options. The first was to give you 2 complimentary rooms so you would be more comfortable, while keeping all your belongings in the room with the noisy heater. The second was to have my Maintenance personnel replace the unit. Your colleague chose to move to another room, while you chose to stay but did not want us changing out the unit. Later on in the evening, my worst fears materialized, and the electricity in your room went out due to too many items being plugged in. You became even more upset and expressed this to my staff who were very apologetic. They were able to address this right away. As you felt we were not handling the situation to your satisfaction you requested the contact to Best Western Customer Care. When you called them, their office unfortunately was closed for the day. My staff were available, and have always been available, 24h to assist with any issues you may have had. Throughout the time you stayed at my hotel, my Front Desk team and I felt that you had become part of our Best Western family. We did not know all the issues you were experiencing. You only advised us on the very last night of your stay due to the frustration over your heater. Had we known, we would certainly have addressed each and every one of your concerns. We want all guests to have a perfect stay, but sometimes this does not happen as we are human and we do make mistakes. We will take your comments and work towards making changes to improve our hotel. We apologize for any inconvenience you experienced and hope to provide a better experience in the future.

"Great hotel experience"

5
11/12/2017

Rooms were very clean and staff was amazing...if I had a negative I would have to say that the shower head could be better it didn't work very well...this improvement however small would be a nice improvement to an already great experience.

JunL941, Manager at Best Western Cold Lake Inn, responded to this review
Thank you, Geraldh0, for sharing your experience of the Best Western Cold Lake Inn. We are delighted to hear that you appreciated the cleanliness of our rooms and the great service provided by our staff. We apologize for the less than stellar experience with the showerhead in the room, but we will definitely look into it so another guest does not have a similar experience. We appreciate your feedback as it helps us improve our services and amenities offered to valued guests like yourself. We hope to see you again when you return to Cold Lake!

"Great stay in Cold Lake"

5
23/11/2017

This Best Western hotel in Cold Lake appears very new and clean and was a very comfortable stay! With a restaurant and liquor store right on site, you don't have to go far at all to enjoy your stay. The base price on the website is for an older separate motor-inn style portion of the hotel so I would recommend spending a few bucks more to stay in the newer main building where your door is in a hallway, not opening to the outdoor elements!

JunL941, Manager at Best Western Cold Lake Inn, responded to this review
Thank you for staying with us, Glorch, on your recent visit to Cold Lake! We are happy to hear that you enjoyed our facilities. The Best Western Cold Lake Inn is one of the only hotels in Cold Lake that is full service, and conveniently located in the downtown area. We have the Sawmill Steakhouse and Bar, Ruth's VLT Gaming Centre, and Best Spirits Liquor Store (with a great selection of Scotch!). We have separate wings in our hotel that accommodate the hotel needs of various customers. We do have the motel wing, with direct outdoor entry rooms for those looking for convenient outdoor access. At the same time, we also have rooms in our hotel. Just let us know when you are up in Cold Lake next time, and we will be glad to assist you with finding a room that is right for you! We hope to see you again soon.

"BEST. BED. EVER!"

5
21/11/2017

I was on a 10 day road trip. 5 cities with 5 different hotels. This was, hands down, the comfiest bed ever. Quite possibly the comfiest ever, but perhaps because I was exhausted. My only complaint was that I only had 6 hours to actually enjoy it because of a hectic schedule. Amazing sheet set. Heavy duvet that was very welcomed in the frigid cold. Front desk staff were amazing. The place was immaculately clean. Bar/restaurant attached so no need to stray far from the hotel. Well done, Best Western.

Alban M, Manager at Best Western Cold Lake Inn, responded to this review
Good day MyleHigh, Thank you for your wonderful feedback regarding your stay at our hotel. We are so glad to hear that you enjoyed your accommodation and you had a great relaxing stay. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to provide you with excellent service. We look forward to welcoming you back to our hotel in the future! Best Wishes, Alban

"Cold Lake"

4
19/11/2017

The Best Western was good, clean, and staff was attentive, good place to stay. Overall I would say this is an above average place to stay while in Cold Lake. Parking seems to be a bit limited in the winter, but can work around that. Location is good close to other amenities in the area.

Alban M, Manager at Best Western Cold Lake Inn, responded to this review
Dear dwayneedwardg, Thank you for choosing to stay with us and for sharing your experience with other travelers. We truly appreciate your thoughts and we are glad to hear that overall you enjoyed your stay. Our goal is to deliver high-quality hospitality to every guest on every stay, starting from your arrival until your departure. We are looking forward to welcoming you again on your next trip to Cold Lake. If I can be of assistance in the future, please do not hesitate to contact me at 780-594-4888. Thank you again for taking the time to complete the survey. Warm Regards, Alban

"School team trip"

5
12/11/2017

The staff and management were over the top accommodating. We were given a large group discount for the team and coaches. The hotel when one further and extended to anyone traveling to watch the team play in Cold Lake. We checked with multiple hotels and this facility with its management were the only ones wanting to work with us. I would stay anywhere else after the service we received.

Alban M, Manager at Best Western Cold Lake Inn, responded to this review
Hello D. Jay F, On behalf of the entire BW Cold Lake Inn, I would like to thank you for choosing to stay with us this past weekend and leaving such a wonderful, motivating feedback! We are delighted to see that you loved amenities that we offer! Thank you again, we look forward to welcoming you back soon! At your service, Alban

"1 Week Stay"

3
09/11/2017

This hotel is very clean it has very nice staff. I enjoyed my stay here I love that there is a swimming pool and hot tub I was disappointed that it doesn't have a continental breakfast but overall my stay was good.

Alban M, Manager at Best Western Cold Lake Inn, responded to this review
Good day Marie C, Thank you for staying with us and taking the time to share your thoughts. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are delighted to see that you have enjoyed your stay with us. At the Best Western Cold Lake we offer 2 different rates: one includes a hot complimentary breakfast and one comes with 50% off Sawmill breakfast menu instead. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 780-594-4888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind Regards, Alban

"Best Western Cold Lake never disappoints"

5
02/10/2017

Very nice hotel. Reception area is elegant and modern. Reception staff were professional and welcoming. Lounge staff were attentive and friendly. Nice little casino in the hotel. The rooms were immaculate and modern. Definitely recommend.

Alban M, Manager at Best Western Cold Lake Inn, responded to this review
Dear Keily S, Greetings from Best Western Cold Lake Inn! Thank you for your glowing review! We take pride in our staff and service for each individual's visit. At the BW Cold Lake Inn we always strive to accommodate our guests with a perfect stay and I assure you that I will reiterate what you have said to our staff so that their hard work does not go unnoticed. Thank you very much for recommending us. Let's see you again soon! Warm Regards, Alban

"Nice, clean, good staff"

5
29/09/2017

We stayed at the Best Western for a last minute trip to Cold Lake. We had a fast check in, the room was nice and clean and cozy. i definitely recommend this hotel if you are ever travelling to Cold Lake.

Alban M, Manager at Best Western Cold Lake Inn, responded to this review
We are so pleased you enjoyed your recent stay with us. Thank you for taking the time to write your comments and post your review. We strive to ensure our guests enjoy a comfortable, superior stay. Thank you for recommending us to all future travelers?. We look forward to welcoming you.

"Very nice hotel"

5
29/09/2017

We stayed in a VIP suite and it was amazing! Beautiful room with everything you could ask for. Very nice staff and were willing to give us a discounted rate. The suite had Jacuzzi tub for two in the bedroom and a fireplace open to both the bedroom and sitting room Great room for that romantic get away with your loved one. :)

Alban M, Manager at Best Western Cold Lake Inn, responded to this review
We're delighted to see you enjoyed your stay at our property. It is our job to make you feel welcomed and comfortable during your stay, and we're glad you felt that way. Let's see you again soon!

"Best Western never disappoints"

1
26/09/2017

Very nice hotel. Reception area is elegant and modern. Reception staff were professional and welcoming. Lounge staff were attentive and friendly. Nice little casino in the hotel. The rooms were immaculate and modern. Definitely recommend.

"Accomodaations for two families"

5
26/09/2017

Staff was very pleasant and accommodating for our needs. They provided a thorough explanation of the hotel's amenities, services, etc. A little difficult finding a parking space at busy times for hotel access.

"Good Hotel"

4
19/09/2017

Good hotel, nice restaurant, smart staff, busy parking lot. In the past the breakfast was included in the room price. Now you have to pay extra for the breakfast, but you can choose between continental and order. The breakfast is in the restaurant.

"Comfy beds, Forget the rest"

2
04/09/2017

Stayed at this hotel as I was told it was the only one that had a restaurant and bar. It's not. In any event, stayed in the main tower. Rooms are ok. Beds real good all else pretty average. Restaurant and bar were exceedingly poor. Very slow service, ill equipped staff and downright awful food. We were on first attempt a larger group. Some orders never came, others were served prior to those who had ordered a half-hour or more earlier. Waitress was overtaxed and no one came in to assist. Food was just tasteless, dry and simply unsatisfactory. The menu prices are not cheap either! Second try the next day was no better. Wish I could say otherwise. If you stay here, stay for the beds. Little else to attract you. Can't say I associate value with this location given that combination.

JunL941, Manager at Best Western Cold Lake Inn, responded to this review
Dear Huck182, We appreciate you taking the time to comment on your stay. We consider guest comments such yours very seriously as it gives us the opportunity to look at areas where we can improve. When we read your review regarding your experience at our Sawmill Steakhouse, we promptly talked to all involved so we can avoid a similar situation in the future. Upon talking to the server and the manager on duty the first night, we learned that your group had no reported issues until our server stopped serving 2 of the guests in your party alcohol as they had reached their limit. Our server was simply being responsible and doing her job, but several people in your group decided that they did not agree with her decision. They were very vocal about this. You decided to add your opinion and the situation became so unbearable that our server ended up in tears. Our Manager on Duty reinforced our server's decision. We verily believe our server did the best job possible given the circumstances. At our restaurant we strive to offer great service, and at times this can be difficult when we have to say no to a customer's request. Being a server is a tough job. We appreciated your business, but we also had to ensure that everyone drank responsibly. We did appreciate that one of the guests that were in your party returned to our restaurant a few days ago and apologized for your group's behaviour.

"Good Stay"

4
30/08/2017

When we checked in, we were assigned to room 213. My god, the stench in that room was nauseating; we never made it past the front door. The desk clerk assigned us to a new room and things started to get better from there. This new room was clean and comfortable with a great TV and cable channel selection. The climate control system was spot on and easy to use. The room came with an ironing board and iron which I actually used and they were both clean and in good repair. This hotel is somewhat of a contradiction. I was surprised to see the same fingerprints and smudges on the elevator mirror as we checked out after having stayed for three nights but the public washroom just down the hall was spotless. The in-room hotel guide clearly stated that safety deposit boxes are available. But sadly, the only option was to place our items in the common safe that all staff can access. No thanks...we made alternate arrangements. The Sawmill restaurant has an absolutely fantastic breakfast at a special rate for hotel guests. Don't pass that opportunity. Additionally, if you are lucky, a server by the name of Raj will be assigned to you. He is a true ambassador for this hotel and a fine gentleman. Thanks Raj!!! So, after our initial unpleasant experience with room 213 which was quickly rectified, we enjoyed our stay and would recommend this hotel to others.

Poppy L, Director of Sales at Best Western Cold Lake Inn, responded to this review
Hi DukeCanada, Thank you for taking the time to leave a review about your recent stay at our property, it means a lot. We're glad to hear we successfully rectified the problem and made your stay a more enjoyable experience. We offer 2 different rates that include breakfast, and one that offers 50% off Sawmill breakfast; it's nice to hear you made use of the 50% off rate option. We look forward to seeing you again the next time your in the Cold Lake area.

"Good Hotel"

4
21/08/2017

The hotel itself was very good and comfortable. The staff were not quite up to the same standards as the physical hotel. They were not rude but just seemed to be doing the minimum required for their job. Both the lobby and the hotel room itself were very nice and inviting and the free wi-fi worked well. Stayed in the "other" building and the rooms were still pretty nice.

Poppy L, Director of Sales at Best Western Cold Lake Inn, responded to this review
Thank you for choosing our hotel to stay in when you were visiting the Cold Lake area, we appreciate the time you took to fill out this survey. We're glad to hear you enjoyed the hotel and all of the amenities we have to offer. On behalf of the hotel and restaurant, I'm sorry you did not receive the service you were looking for. We want our employees to take pride in our customers, and appreciate the value they bring to our business. We have talked with the restaurant manager to ensure this issue is properly addressed. We hope you will come back and visit us again, so we can 'wow' you with a far superior experience.

"Great Stay!!"

5
20/08/2017

Had a great 2 night stay at this hotel...everything was up to par and no complaints! Pool was very clean which was great! Rooms were clean and the over all shape of the hotel was great, we used the lounge for a late dinner and it was good with great service. Our check in we were greeted with friendly professional staff! The hotel was quiet which was nice as well. Breakfast was 50% off when staying there which was a nice touch, made our family breakfasts a great deal! (the sausage needs to be replaced with another brand...wasn't very good...that's my only complaint :)

Poppy L, Director of Sales at Best Western Cold Lake Inn, responded to this review
Thank you for staying with us during your 2 night stay in the Cold Lake area, we appreciate the time you took to write us a great review. Your wonderful comments are greatly appreciated and we'd be delighted to let our staff know they made your stay even more enjoyable. We hope you will come back again to the Cold Lake area and stay with us.

"Clean and quiet"

4
17/08/2017

I stayed in the annex - though hotel is connected to the Sawmill restaurant which was very busy my room (which was on the main floor) was super quiet, room was very sound proof which I greatly appreciated. Room was very clean, bed comfy.

Poppy L, Director of Sales at Best Western Cold Lake Inn, responded to this review
We're happy to hear your stay in our annex building was beyond satisfactory. It's important to us that we give our guests the most quite, and enjoyable stay as possible. Thank you for taking the time to tell us about your recent stay in the annex building, it is greatly appreciated. Let us know the next time your in the Cold Lake area, and we'd be happy to put you in the same room.

"Good time at Hotel"

5
09/08/2017

Enjoyed our trip to Cold Lake. The bed was very comfy and staff was excellent. The hotel is in the middle of town and access is excellent.There is a Sawmill restaurant on site which adds to the quality of stay.

Poppy L, Director of Sales at Best Western Cold Lake Inn, responded to this review
Thank you for the 5-star review and choosing our hotel for your trip to Cold Lake! We're a unique hotel in Cold Lake, such that we offer many great amenities and are located in the heart of the downtown area, within walking distance to many shops and restaurants. We appreciate the time you took to give us this review, and hope to see you again next time your in the area.

"Perfect"

5
16/07/2017

We came to cold lake for a reunion. We always stayed at Best Western Cold lake. As always our stay was perfect. From the Front desk staff to the Housekeeping and the restaurant staff, they are all friendly and accommodating.

Poppy L, Director of Sales at Best Western Cold Lake Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We're very happy to see you enjoyed your stay at our property during your reunion. It is our job to make you feel welcomed and comfortable during your stay, and we're glad you felt that way. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 780-594-4888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Poppy Lawson, Director of Sales Best Western Cold Lake Inn

"awesome hotel"

5
16/07/2017

We had an awesome time.. Excellent service!.... Our room was very clean....we will definitely be back. and I will highly recommend this hotel..... They also have an onsite restaurant and we enjoyed the food so much.

Poppy L, Director of Sales at Best Western Cold Lake Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We're glad to see you had an awesome stay at our property! It is important to us to not only provide an excellent service with our rooms, but also with all of the other amenities we offer like Sawmill Steakhouse. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 780-594-4888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Poppy Lawson - Director of Sales Best Western Cold Lake Inn

"Checked in at 12:30am"

5
08/07/2017

Checked out at 8:45 am, staff was very friendly. Will stay again, if in the area. Was a bit of a hassle having to walk around the barrier between the parking stall and the door to the room. Too bad there wasn't a bigger area to walk the dog.

Poppy L, Director of Sales at Best Western Cold Lake Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We're happy to hear your stay was enjoyable! Unfortunately, we have that barrier there to give those rooms some privacy from the parking lot. We are close to some great trails within walking distance that are perfect to walk the dog. We'd love to show you if you come back and visit us again! If I can be of assistance in the future, please don't hesitate to contact me at 780-594-4888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Poppy Lawson - Director of Sales Best Western Cold Lake Inn

"Average experience"

3
05/07/2017

For $140 per night I would expect breakfast to be included. Pool kept running out of towels, hallways we cold & not very clean. We were only given 3 towels in room even though I booked for 4 people, had to keep asking for towels.

Akash P, General Manager at Best Western Cold Lake Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your comments on our housekeeping are duly noted and have already been passed to our Housekeeping Manager to make sure these issues are properly addressed. At Best Western Cold Lake we offer 2 different rates: one includes a hot complimentary breakfast and one comes with 50% off Sawmill breakfast menu instead. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 780-594-4888. Many Thanks, Akash Patel General Manager

"Stinky"

2
03/07/2017

The first room we went to smelled like vomit. The nice front desk lady changed rooms immediately.. the other smelled musty and I had to fix the toilet.. but my kids would not be sick to stay in the room so we decided not to complain.. again. Buffet was missing milk for cereal and butter for toast, pancakes and French toast... none was available. Would not have gotten buffet if we would have known this.. expensive cookies and fruit we ate.

Akash P, General Manager at Best Western Cold Lake Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your comments on our housekeeping are duly noted and have already been passed to our Housekeeping Manager to make sure these issues are properly addressed. Because of this inconvenience front desk upgraded you to a newer room in a different section of the hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 780-594-4888. Many Thanks, Akash Patel General Manager

"Baseball game"

5
26/06/2017

Canadian and USA persons stay here. We attended Grandsons baseball tournament which the won first place, weather was cool and windy, but this is usual for this time of the year Cold Lake is a huge city now and a very large military base for flyers in Canada. Met US military gents from Texas.

"Great hotel in Cold Lake"

5
12/06/2017

This is a nice hotel and is reasonably priced as compared to major centres. The Hotel staff are friendly and helpful. The rooms are clean. I would suggest staying in the motel side as compared to the hotel side. The rooms seem a little nicer and are quieter.

"Best Western International Cold Lake, Alberta"

4
28/05/2017

Great hotel, friendly staff. Very clean and comfortable room, lots of space. Have stayed here twice and both times have been excellent. On site restaurant and lounge is very good and a great convenience.

"Functional rooms with masculine decor, good central location in South Cold Lake"

3
25/05/2017

Staff were very friendly and efficient getting us checked in. This is a practical hotel, with all the typical amenities, like pool and hot tub, business centre, conference rooms, etc. We found the decor in the lobby a bit dark. The rooms were a good size, with good lighting. Although a few kilometres from the lake shore with its boutiques, spas and restaurants, it is in the centre of "south" Cold Lake, close to the big box stores and the Canadian Forces Base. The hotel does have a good restaurant. The hallways and elevators could have used a vacuum, however, but it was a long weekend, so perhaps some staff were away.

"A great 10 days"

5
18/05/2017

Myself and staff had a great stay at this hotel. We felt at home the minute we arrived till we left.Clean large rooms and superb dinning and lounge. The staff couldn't be more helpful. We can't wait until we go back in Sept.

"better price then last time"

3
17/05/2017

We stayed here again a couple of weeks back.... prices seem to be cheaper then last time which is a plus. Room was quite warm and there didn't seem to be any way to turn on the air conditioner. View was terrible..we faced a brick wall...We were offered breakfast .. at 50% off.. it used to be free.. so we went else where for that. Beds seemed comfy enough ...shower was good... and the pool enjoyable... I am sure we will stay here again.. even though they are finally getting more and better accommodation in the city of Cold Lake.

"Family outing"

5
02/05/2017

We enjoyed our stay, the pool was excellent the hospitality the family restaurant that is available in there was great, the location is good, close to town with all services available in walking distance, I would stay there again I enjoyed the satay.

"Not worth staying"

1
30/04/2017

1 respect for people's illnesses. I was in the Resturant and asked if the could refrain from using the cleaner willing I was present eating. I have liver disease and allergic to chemicals. When they sprayed the chemicals I got tightness in chest, trouble breathing and dizzy with blurry vision. I asked the manager if they could refrain from spraying the chemicals or I would have to leave the Resturant now. Manager said they would make sure they didn't spray while I was there. During my meal they sprayed again twice and it made me so sick I had to leave before my meal was completed and didnt have a chance to see what there was for desert. 2 the room smelled with odors and dirty. Even though this is a room that allow pets I didn't expect to have a bad smelling room with stain carpets specially paying 160.00 a night. 3 when I went to pay for the room, the printer was not working and couldn't get receipt. I asked for email however had to call back later that day and request the receipt again.

Akash P, Manager at Best Western Cold Lake Inn, responded to this review
Thank you so much for taking the time to review our hotel on TripAdvisor. We apologize that your stay at the Best Western Cold Lake Inn was not what you were expecting. Your comments are duly noted and have already been passed to our Department Managers to make sure these issues are properly addressed to not happen again. We hope that you will give us a second chance to prove our superior hospitality.

"Awesome stay"

4
15/04/2017

Great hotel providing a good location and great service. We stay there when we are in Cold lake visiting family. The rooms are large and very nice. The beds are very comfortable. The rooms have a wonderful feeling of coming home. It is always a vert enjoyable stay.

Andriana G, FD at Best Western Cold Lake Inn, responded to this review
Thank you for choosing to stay at Holiday Inn Express & Suites Cold Lake hotel when visiting your family. We appreciate your continued loyalty. We are pleased to know you liked many aspects of your stay and looking forward to hosting you again on your next trip to Cold Lake.

"Very good place to stay."

4
28/03/2017

This Hotel is very clean - has a friendly staff, good prices for accommadations , quiet rooms , has lounge , pool , fitness center. Dining is a little pricey but food is good. wifi free close to downtown. I always stay here when visiting. No need to go anywhere else. A little more parking would be a asset, can get jammed up sometimes.

Akash P, Manager at Best Western Cold Lake Inn, responded to this review
Thank you for such an incredibly nice review! Everyone at the Best Western Cold Lake Inn takes pride in their work and it shows by how pleasant our customers are. Just for the information we do have overflow parking area behind the subway. Please come back and visit us again soon!

"Home Away from Home"

5
26/03/2017

I have been having to travel up to Cold Lake for work as of recently. This will have been my first review of any hotel I have stayed at, and I have stayed in many! I want to give a huge shout out to all the staff that work at this Hotel, as right from the checking in, to housekeeping to the servers and bar tenders in the sawmill, they make you feel like you are at home and nothing is to big of a task to want to make you feel welcome. I have had many colleagues also stay here as well and they all say the same thing, The hotel staff at this hotel, make it feel like a home away from home. I especially want to thank the Front end desk Staff - Carmella, and how everytime she sees me even after being a month away she always remembers my name and has a huge smile on her face to greet me. Thank you Cold Lake -Best Western, for always making me feel like being away from home wasn't really that long. Judy P

"Good Family Hotel"

4
20/03/2017

wonderful location, great pool and waterslides for children (although it goes very fast so don't try to catch them). Sunday brunch is fabulous. Try not to get a room near the elevators as they are quite loud.

"Blood on elevator doors and food in hallway through visit"

1
12/03/2017

We booked this hotel and very disgusted and not worth the money. Huge hockey team in there but the noise the running around screaming late at night early in the morning kept us up late and woke us up early am. Understanding the parents should control more on how the kids should act but staff too needs to enforce it. There are people who stay there for work as well as people who are commuting on long drives. Also blood smear on the inside elevator door and food outside a room from when we arrived early afternoon to the following day. We will be looking else where next time

Akash P, Guest Relations Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for taking the time to review our hotel on TripAdvisor. We apologize that your stay at the Best Western Cold Lake Inn was not what you were expecting. Your comments are duly noted and have already been passed to our Department Managers to make sure these issues are properly addressed to not happen again. We hope that you will give us a second chance to prove our superior hospitality.

"Nice place"

3
08/03/2017

Stayed here on business, nice and clean hotel, a standard breakfast, room was clean and quiet. Pool was clean and nice and the gym is top notch as far a hotel gyms go. Would recommend for most business travelers. Try the steak at the sawmill.

"Sporting team travel"

3
20/11/2016

The room was clean and comfortable, bed was good, didn't like the pillows, but that is just my own personal preference. Last time we were there breakfast was included, now we just got 50% off breakfast, so this was a disappointment, seems we had kids there on a budget. The restaurant food was good , but too expensive for a sports team, and then they added the 15% tip on the food bill, which the service did not warrant a 15% tip. They didn't even have us seated together. If travelling with a sports team, next time I would book at the holiday inn across the road. Overall total price too expensive.

"Best stay at a hotel"

5
13/11/2016

Very well maintained, friendly helpful staff. Has everything on site or within walking distance. Highly recommend this hotel. Great food, bar and rooms. The location is excellent for shopping or checking out the town. Too bad all the hotels weren't as good as this one.

"Wonderful Mini-staycation"

5
08/11/2016

Extremely helpful and concerned staff. The breakfast was very delicious and I made sure that I was able to eat it by getting ready in time - it was very hard to leave the extremely comfortable bed, but the breakfast was worth it. My husband has back issues and he was very happy with the comfort of the bed and pillows, as well. The room was nicely decorated and had a beautiful view of the city. I live in Cold Lake and I wanted to have a mini vacation as it was my husband's birthday and we hadn't really left the city for any long duration so I wanted something special to celebrate his birthday and provide a relaxing escape from the everyday (while still being close to home). I didn't realize how high up the hotel actually is, and from the fourth floor the view from our window was breathtaking. It was hard to believe we were in our own "home-town" and it truly was like having an escape. We had supper in the Sawmill on-site and it was very good. The breakfast was very good, as well - there was an assortment of dry cereals, scrambled eggs, crispy bacon, potato wedges, waffles, apple juice, orange juice, and toast. The rooms were very clean - even the hair blow dryer was clean (I have seen some hotels where there is dust in them). One of my favourite things about the room was the lights above the bed and to the side of the bed. I am a reader and crocheter and it is hard to read or crochet while relaxing on the bed usually, as the table lamps are not very bright or not high enough. At this Best Western in Cold Lake - the lighting was perfect - pot lights just above the headboard (perfect for reading while someone else dozed) and the lights next to the bed where bendable so that you could direct the light where you wanted it - and it was bright enough but not distracting to the dozing person. Did I mention the bed? I know I did, but I can't say it enough - the bed was like nestling into a cloud and the pillows were soft, too. Best Western is known for the comfort of their beds and pillows and this hotel did not disappoint. I will definitely be staying here again - maybe for longer next time. A hidden gem in the City of Cold Lake.

Akash P, Guest Relations Manager at BEST WESTERN Cold Lake Inn, responded to this review
Greetings from Best Western Cold Lake Inn! Thank you for your glowing review! We take pride in our staff and service for each individual's visit. At the Best Western Cold Lake Inn we always strive to accommodate our guests with a perfect stay and I assure you that I will reiterate what you have said to our staff so that their hard work does not go unnoticed. Let's see you again soon!

"Fine"

3
06/11/2016

The building is nice and clean and staff were friendly. We travel a LOT and felt it was a bit pricey for what it is, but hey! Supply and demand I guess. We've stayed in lovely boutique hotels in Edmonton for the same cost. As another reviewer noted, the bed was very comfortable, but the pillows were thick and lumpy. The bedding was very soft. We also agree with another reviewer that the room was quite dark, even though our window had an unobstructed view with light coming in! The shower was great with lots of water pressure. Even though the place was full, there was never a shortage of hot water. As for the included breakfast... it was ok on Saturday, but nothing to get excited about. Enjoyed the waffle station. On Sunday, the food was in the foyer and although it was all in steam tables, everything was cold and dry (this was a full hour before breakfast ended). The pancakes were like rubber. I'm not a picky eater, but I couldn't finish my meal. My comment regarding this is, if you're going to do a full breakfast do it well. Otherwise, do a good continental breakfast and leave out the hot food. Or don't offer breakfast, reduce the room rates by a few $ and continue to offer a 20% discount at the restaraunt. Also, I don't mind using paper plates, but plastic cutlery is horrid. It really diminishes any meal. I'm impressed that management has responded to so many comments, but I hope they follow up, not just pay lip service. We'll be returning to Cold Lake in the new year.....

Akash P, Guest Relations Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for taking the time to share your experience with us. I am sad to learn that you were not as quite blown away as we hoped. Your comments are duly noted and have already been passed to our Department Managers to make sure these issues are properly addressed to not happen again. We hope that we will have the opportunity to WOW you during your next stay with us.

"Always a great experience!"

5
24/10/2016

I have stayed in at Best Western Cold Lake Inn a number of times. It's my favourite spot. The staff were friendly and helpful. Rooms were very clean and nice and the beds were very comfy. The Sawmill on site for business dinners and the New Ruth's VLT lounge is a great time. Decent sized gym. Perfect location! If you are traveling with kids, the water slide looked like a great time. This hotel is a delight! I highly recommend this hotel to anyone.

Akash P, Guest Relations Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. It's also a delight to know that you thoroughly enjoyed the Sawmill Restaurant on site and the newly opened Ruth's VLT Lounge. Please come back and visit us again soon!

"Best Western Cold lake inn. Very good Hotel with all you need."

4
19/10/2016

Very good , clean , Food great. Pool and slide , sports bar , Lounge , and dining . Friendly staff. I Enjoyed staying there. I will stay there again when returning. It is also centered in Cold Lake which makes it convenient.

Akash P, Guest Relations Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for such an incredibly nice review! It was a pleasure having you and we are very happy to hear your stay with us was awesome.

"Very nice hotel, but a few things missing."

4
17/10/2016

The hotel room was clean and the restaurant was very good. However it is difficult to get a good sleep because the bed quilt is so heavy and hot. You either have it on you and roast; or have it off you and freeze. We ended up asking for a regular blanket. The hotel staff were friendly. Would stay there again though.

Akash P, Guest Relations Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for the review. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us so your next stay is nothing but extraordinary.

"Trip to see cousins"

5
20/09/2016

We stayed at the best western and just took a chance to get a room the staff was very friendly and helpful gave us different places to see as we had to wait for our cousins the room was very clean and cheerful there was a soccer tournament going on that weekend but it was still very quiet and comfortable I would recommend this hotel to anyone

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travellers to read! We are so excited you enjoyed your stay with us. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family! See you again soon!

"Not happy with original offerings for price"

3
27/08/2016

Gee we had booked online using a telephone agent. When we arrived at the location we were shocked with what was offered. It was on the back side of the motel complex and not in the hotel. The cost was at least $30 higher than other motels in the area. Upon entrance to the motel suite we were disgusted that it smelled of cigarette smoke. I had decided at this point to book out. If it wasn't for the clerk at the hotel counter we would have left all together. She exchanged rooms so we could stay in the main hotel. We will never book online again with Best Western and will probably stay at another hotel in the area when we go back for business. Too much hassle.

Akash P, General Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for taking the time to leave us a review. I'm very sorry to hear one of the rooms smelled like cigarette smoke, as we pride ourselves in being a 100% non-smoking facility. We immediately informed the housekeeping team of this problem, and will make sure this issue is taken care of. Our hotel is unique such that we have a motel wing and a hotel wing. The room that you booked with the agent was in the motel annex that has convenient direct outdoor access. I'm sorry the suite you were upgraded to wasn't to your satisfaction. We hope to see you again on your next trip to Cold Lake!

"Extremely Dangerous Waterslide"

1
14/08/2016

We stayed the night of August 6, 2016, ***Warning; the waterslide is too dangerous for any hotel. Parents need to be warned. I broke my collarbone on my first slide down. Another male had gotten injured on it a few minutes prior. He warned us about it. We were told by staff that in two years, nobody had notified them of any injuries. Really? On our way home, we met a total stranger in Lloydminster who knew all about this particular dangerous slide at Cold Lake Best Western. She knew a teen who had broken their arm on the slide at the Cold Lake Best Western. Had they too not bothered to mention it to the front desk? I would never let my child of any age go down this water slide. The speed at which your body is whipped against the walls of the last curves could easily lead to a concussion and possible death. Is that what needs to happen before this slide is shut down? The following day a 10 year old boy was killed on a water slide in the United States. I have been to West Edmonton Mall Water Park and enjoyed their slides of all kinds immensely. You go there knowing it is a waterpark with rides of all speeds and danger levels. The slide at Cold Lake Best Western does Not belong in a hotel. Either close it down or change the sign to Extremely Dangerous . . . Serious Injury Will Occur. As well, I found some photos on-line that are not accurate representation of this particular water slide. For example; a young girl riding a tube down a gentle water slide. Really? This needs to be corrected to accurately reflect the dangerous slide it truly is. Parents, be warned.

"Over priced"

3
11/08/2016

The location and grounds are nice. Staff friendly. But over 153 for government rate? It's robbery. Best Western's are independently run which sucks as the owners can make their own prices and rules. Also we had trouble with our room's card. Overall great stay, however would of went elsewhere if it wasn't for the pool. Also stains on white sheets. Yuck.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Our rates are very competitive with other hotels in Cold lake. Your comments are duly noted and have already been passed to our Housekeeping/Maintenance Manager to make sure these issues are properly addressed to not happen again. We hope that we will have the opportunity to WOW you during your next stay with us.

"Moving"

4
06/08/2016

the Cold Lake Best Western is a very nice hotel, I have to highlite the server Joan in the Sawmill restaurant. this woman is the best employee in the hotel, she is frindly, provesional and she rememberd us from privious stays. as a little side note. the hotel went througe some renovations that improved the look a lot and looks very nice.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
It was a pleasure having you and we are very happy to hear your stay with us was “fabulous in every way.” Your support and feedback inspires our staff to provide every guest with the best customer service everyday! Let's see you again soon. Thank you for the amazing review!

"Rates about three stars"

3
14/07/2016

An ok hotel, we stayed in the older portion and the rooms are quite dated. We didn't get a look but i'm sure the new section of the hotel is much nicer. We weren't offered any choice between new or old section's. Restaurant was nice, reasonable prices, breakfast included with the room was a hot breakfast, scrambled eggs, sausage, toast, bagels, waffles, cereal etc. Staff were all friendly.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for sharing your experience with us. Our hotel is unique such that we have a motel wing and a hotel wing. The room that you reserved was in the motel annex that has convenient direct outdoor access. We always strive for perfection and do not like to see our guests disappointed in any way. Come visit again!

"Super Comfortable Beds"

5
13/07/2016

We had an amazing experience at this hotel. The staff were friendly and helpful, the hall we were in was nice and quiet, the food was tasty, and the beds were super comfortable! If we're ever back in the area, this is definitely where we will stay again.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travellers to read! We are so excited you enjoyed your stay with us. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family! See you again soon!

"Comfy enough for my liking"

3
10/07/2016

We were surprised to have a room in the inn portion, but that was fine. The housekeeping staff clearly leaves the door open while cleaning (I understand that), due to this fact, we found a frog in our bathroom. Other than that the room was clean. The bed was comfortable but the pillows lumpy. It was really really dark in our room, even with the lights on. We did receive a coupon for a free breakfast for Saturday, but we would have to pay for it on Sunday. Overall, it was a fine place to sleep, but we didn't spend a lot of time there.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
I agree this is no way to start your stay with us. Please accept my apology! Here at the Best Western Cold Lake Inn we pride ourselves in providing great service for our guests. I thank you for taking your time to leave us a review. Because of your review we are undergoing new training of our housekeeping staff to stop this from happening to anyone else. If you ever find yourself back in the area I invite you to stay with us again.

"Upgrading in Progress"

3
09/07/2016

Had a room in the West wing, the area is under renovation. Room was fine, but needed a cleaning from the last occupants - potato chip crumbs all over the couch and floor. King bed was comfortable; pillows were awful, stuffed with foam chunks, yech. Had problems with the AC system, staff quickly fixed it. Breakfast room was too small for the number of guests, food was running out, tables and chairs were not available right away. Staff were very friendly and helpful. What the hotel needs to do is improve the breakfast area; get some better pillows on the beds; and clean the rooms with more diligence.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
I agree this is no way to start your stay with us. Please accept my apology! Here at the Best Western Cold Lake Inn we pride ourselves in providing great service for our guests. I thank you for taking your time to leave us a review. Because of your review we are undergoing new training of our housekeeping staff to stop this from happening to anyone else. If you ever find yourself back in the area I invite you to stay with us again.

"Best Western ---NO more"

4
10/06/2016

Maple Flag is no reason to boost your rates for regular patrons . Rates quoted vary from rate charged. Housekeeping not up to speed on who has checked out.Parking in front of motel units not reserved for checked in patrons

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for sharing your comments about your recent stay. We sincerely apologize that your experience was not satisfying and did not live up to your expectations. We hope that you will give us a second chance to prove our superior hospitality.

"Stylish Comfort in Cold Lake"

5
17/05/2016

This hotel is a delight. Quiet room that was decorated with class & style. Quiet room even though near elevator. In Room service was excellent, as was comfy bed. We were very impressed and would certainly stay again.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for such an incredibly nice review! We take pride in our staff and service for each individual's visit. It was a pleasure having you and see you again soon!

"Nice place"

4
17/05/2016

I stay at this hotel with my dog... Room was really nice and clean... Only thing ... When you have your dog with you is little complicate to go out.... The hotel have rail around and only one way to get out... not really pleasant when you have the last room and not enough grass around for the "I need to go " dog things...but for people's without pets ... all is nice

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for taking the time to review our hotel on TripAdvisor. We value all of our guest's comments, positive or negative, so that we can continue to make improvements to our hotel. We look forward to serving you again.

"Over priced rooms for a Best Western"

3
02/05/2016

Hotel was completely full for a dance competition and the hotel decided to increase their rates for a standard room to $170 a night (and that was with the AAA discount). Hotel hallway was under construction, so lots of dust and had a strong paint smell. Manager did finally give me a lower rate, but as a rewards member I was not happy that this hotel chose to gouge families and take advantage of a dance competition to make some extra money, especially when other newer hotels did not do this.

"beautiful room - but pricey."

4
27/04/2016

we recently stayed at this hotel for 3 nights. The first two nights I paid for with my airmiles, but then we decided to stay one more night.. that evening is what was so expensive. Unfortunately, Cold Lake is way over priced to begin with.. for usually very mediocre rooms. This was a very nice Hotel though, very clean, quiet, wonderful comfy beds and a very good free breakfast in the morning. We did , however, find the room extremely warm.. even with the heat off and the window open.

"Welcome to Cold Lake"

5
25/04/2016

I recently stayed at the BW Cold Lake for the first time. The hotel is currently under renovations but it was still clean and quiet for the time I was there. Newly renovationed rooms are in use. I stayed on the second floor and was down the hall from a well appointed gym complete with Keiser spin bike! Complimentary breakfast and good water pressure make for the start of a good day at this hotel. Travelling with kids? The waterslide looked like a great time!

"we had a good weekend"

4
18/04/2016

my baby granddaughter turn 2 and we had a excellent weekend at the Best western we will be and has been the place of choice for the pass 7 years. the place is clean and friendly food is good , the pool is a welcome place for the children to go and burn some energy,we like coming they know our name and likes .

"Work Trip"

4
16/04/2016

Not the best stay for us at a Best Western . Being a Platinum member I asked for the best rate and it was still a little high and was given a room that you had to go through the construction area plus our room had a ladder right outside the window from the construction area . We never got a room upgrade or our welcome bag as well . Overall breakfast was great , pool area very good , decent parking and close to other amenities .

"Friendly and Welcoming"

5
10/03/2016

Overall we had a good experience. Lovely hotel, reception staff were very helpful. They have free buffet breakfast...lots of choices and the quality of dishes are very good... This has been one of my favourite Best Western hotels.

"Wonderful Weekend"

5
10/03/2016

The entire stay was a pleasant...My family stayed at Best Western Cold lake Inn to attend the hockey tournament... Staff go above and beyond to ensure we have an enjoyable stay... Definitely worth going back to!

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Greetings from Best Western Cold Lake Inn! Thank you for your glowing review! It was a pleasure having you and we are very happy to hear your stay with us was ‘5 stars and Fabulous in every way.” We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family.

"Highly recommended"

5
08/03/2016

We stayed at Best Western because we were attending a wedding in Cold Lake. The food was really good at the restaurant... rooms are spacious and the beds are comfy. The hotel staff were terrific and accommodating..

"The place to stay in Cold Lake"

5
07/03/2016

We had a wonderful time during our weekend stay at Best Western Cold Lake. Kids loved the delicious buffet breakfast and the pool with waterslides. Worth every penny spent. I like that the hotel is close to so many great restaurants. Thanks for the service!

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
First and foremost, thank you for spending an entire weekend with us. It was a pleasure having you and we are very happy to hear your stay with us was ‘5 stars and Fabulous in every way.” I assure you that I will reiterate what you have said to our staff so that their hard work does not go unnoticed. Please come back and visit us again soon!

"Business Trip"

5
07/03/2016

I came to Cold Lake for a business meeting. I only stayed for 1 night but was impressed with the service...I was given a complimentary room upgrade to a deluxe king bedroom. Dedicated and helpful staff.. I look forward to returning.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travellers to read. It's a delight to know that you thoroughly enjoyed your complimentary deluxe room upgrade. See you again soon!

"Good Location!"

5
03/03/2016

Our hotel was perfectly located for our activities, the kids' hockey tournament. Stayed for two nights and had a wonderful experience. Our room was awesome, we checked in early and the staff was very accommodating.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. Your support and feedback inspires our staff to provide every guest with the best customer service everyday! See you again soon!

"Beautiful hotel"

5
02/03/2016

We spend a couple of nights here and everything was great. Breakfast buffet was excellent, good wi-fi and all staff were extremely helpful. Love the swimming pool with water slides and a hot tub! We were glad that we had chosen Best Western Coldlake Inn.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Greetings from Best Western Cold Lake Inn! Thank you for your glowing review! We take pride in our staff and service for each individual's visit. At the Best Western Cold Lake Inn we always strive to accommodate our guests with a perfect stay and I assure you that I will reiterate what you have said to our staff so that their hard work does not go unnoticed.

"Amazing hospitality"

5
01/03/2016

I had a wonderful experience during my stay at Best Western Cold Lake Inn. Staff were very professional and friendly, clean rooms and the bed was so comfortable, great restaurant and the location is perfect! I will recommend this to anyone who is planning to visit cold lake.

"Always a great experience"

5
27/02/2016

We have stayed at Best Western Cold Lake Inn a number of times when in Cold Lake. It is our favorite spot. The newly renovated rooms are beautiful and the continued service of the staff at the hotel is always excellent. The breakfast buffet was really good, very convenient location, beds/linens were clean and comfortable. Worth the money in every aspect. We highly recommend this hotel!

"good hotel in Cold Lake"

4
27/02/2016

Very clean and modern. The staff go out of their way to ensure the quality of your stay. The attached Sawmill Restaurant and bar is one of the best restaurants in town. Hotel prices in Cold Lake are still quite high (due to the oil industry) but are coming down.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for such an incredibly nice review! It was a pleasure having you and we are so glad to know that you thoroughly enjoyed the Sawmill Restaurant. Your support and feedback inspires our staff to provide every guest with the best customer service everyday. Please come back and visit us again soon!

"Excellent Service"

5
22/02/2016

The staff made our business stay and meetings a success, very accommodating above and beyond what was included, the meeting rooms were lovely and set up for us in advance, highly recommended for any business or family stays

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for staying with us here at the Best Western Cold Lake Inn. We are committed to providing our guests with the highest level of customer satisfaction. I am pleased to see that you thought highly enough of us to recommend us to your friends. Thank you again for your comments and have a wonderful day.

"Enjoyable"

5
19/02/2016

Staying at the Best Western provided me peace of mind. I wanted a clean environment for my children and am always wary of staying in hotels when we travel. The room was exceptional and my sanity was saved. The price might be considered a bit high but it was worth it not having to worry. My kids enjoyed the swimming pool complete with a big slide while i soaked in the hot tub. The breakfast was great--it wasn't the average continental breakfast. There was a big selection for my picky eaters and the food was very good. The front staff and servers were very nice and attentive. I will definitely stay here again.

Akash P, General Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

"Confortable"

3
05/01/2016

Arrived Dec 20, had our dog with us so we were contained to a specific area outside of the main building which wasn't much fun especially if you were off to the pool or hot tub, as you then returned to your room via the -temperatures outside. Breakfast was initially disappointing as most items were empty when we got there but were soon refilled. Overall I would stay again but maybe in the main building

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Our hotel is unique such that we have a motel wing and a hotel wing. The pet-friendly room that you reserved was in the motel annex that has convenient direct outdoor access. Our pet-friendly room descriptions specify "motel" but this is often overlooked. I will also pass along your note to our kitchen staff to make sure our complimentary breakfast is fully stocked so that every guest can enjoy a full breakfast. I apologize for any inconvenience and hope to provide a better experience in the future.

"Decent but overpriced"

4
31/12/2015

We were here for two nights with our family of 6 over Christmas. We had ended up with a suite that had 2 queens and 1 double. Yes...a double. Didn't think they were an option anymore. Checking in on the afternoon of Christmas Eve, the place was a ghost town in terms of guests, but the front staff was warm and accommodating. Got our keys and went up to our room. This was the first kind of oddity. We were on the third floor, but had to walk down a long hallway, to get to the elevator, and get to our room. Weird but it is what it is. The property is built on an odd chunk of land, so they built as they could! Once in the room: -Bathroom decor was nice. Shower, sink, etc. were great. Enjoyed having a shower in there because it was just nice -Beds were comfortable but a double...guess there isn't enough space because of the wall for the "separate" room in our room, but I think the wall is extremely redundant. I guess if for a family, a private room for mom and dad, but really...get rid of the night stand, and I'm sure there is enough room for a queen in there. -TVs were well equipped with cable, which is awesome...HD TV at that, so we could watch decent high quality programming while the clan got ready -Lots of space in the room, but I wonder if TOO much space. Again, we had just spent time in another hotel for 4 nights in Edmonton, which was a suite, and made WAY better use of the space (2 Kings, softbed, etc.). May need to look at possible reno in the future? Downsides: -Found a plastic bag from a Calgary Co-op behind the TV in the separate room. Luckily, nothing in the bag, but wonder how long that was in there for? -Price: I spent over half for 2 nights in Cold Lake what I did in Edmonton for a similar type room for 4 nights. I can understand maybe trying to make a buck in oil country, and it wasn't like the place was filled to capacity, and even if I had paid in advance, I would have still been paying over half of what I paid in Edmonton...yeah...nice room, in a good looking hotel, but still over priced Did not have a chance to do anything for breakfast in the hotel as we were taken care of by family we were visiting, and didn't get a chance to visit the pool, so for just staying for a couple of nights, the hotel was decent, but just over priced.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are planning on hotel improvements in the new year and will certainly use your comments to see if we can better utilize the space in room the room. We will also take into consideration your comments regarding the price of the room. Our price for a similar room is very comparable to other same quality hotels in the Cold Lake area. I will certainly forward your comments to our Revenue Manager who looks closely at this on a regular basis.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Business/pleasure"

4
18/12/2015

This hotel is clean and pleasant The staff was friendly and helped us get checked in early so that I could attend my meeting. The breakfast which is included is very good and has a nice selection of hot items, including bacon, eggs, pancakes, toast and more.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for staying with us here at the hotel Best Western Cold Lake Inn. We are committed to providing our guests with the highest level of customer satisfaction. I am pleased to see that you thought highly enough of us to recommend us to your friends. Thank you again for your comments and have a wonderful day.

"Great business and family hotel"

4
02/12/2015

I stay in htis hotel every time I am in Cold Lake for business. The Sawmill is on site for your business dinners nad while you do that, your family can enjoy the pool and waterslide. Excellent facility and I highly recommend it!

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travellers to read. We are so excited you enjoyed your stay. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

"personal stay"

5
28/11/2015

excellent lodging great food neat,clean quiet all the amenities provided. caring friendly and polite staff. parking is close to exit of hotel outdoor lighting is good at night. it was a good experience overall

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for such an incredibly nice review! Our entire staff takes pride in their work and we appreciate you taking your time to leave a friendly review and we love that you had a great stay! Please come back and visit us again soon!

"Excellent Hotel"

5
22/10/2015

Perfect hotel to stay if you're visiting Cold Lake TriCity Canada. Good reception, great breakfast, quiet and comfortable. There's also have Jacuzzi in the room.. Wow.. This is my first time seeing this. Not sure if this is in all rooms but this was in my King size room. Really nice. Will definitely stay here again " if and when" next I come here.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travellers to read. We are so excited you enjoyed your stay with us. Please come back and visit us again soon!

"A few minor issues, but overall, very good."

4
28/09/2015

Other than a non functional fridge and housekeeping that didn't show up, things were very well done at this property. The staff were all very good and the food was very reasonable as well (Attached Sawmill).

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for the review. I would like to apologize because, from the sounds of things, you were not as quite blown away as we hoped. I am so sorry we would not get the maintenance issues resolved in a timely manner; we understand how frustrating it can when our modern utilities are not working properly. Your comments on our housekeeping are duly noted and have already been passed to our housekeeping manager to make these issues are properly addressed to not happen again. We hope that we will have the opportunity to WOW you during your next stay with us.

"A great room, reasonably priced"

5
18/09/2015

I stayed at this hotel for a business visit and it was probably the best Best Western hotel I have ever stayed at. Although I didn't eat there for once, they have a Sawmill Restaurant in the hotel which is fantastic as you don't have to stray far to get a decent meal and drinks after a long day. I stayed in the adjoining part of the hotel, and the room was very nicely laid out an quiet. I was a little chilly, and the heater was fast to warn the room up and keep it at a steady temerature all night without keeping me awake. A GREAt place to stay if you are visiting Cold Lake, and close to a lot of amenities.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for staying with us here at the Best Western Cold Lake Inn. We are committed to providing our guests with the highest level of customer satisfaction. I am pleased to see that you thought highly enough of us to recommend us to your friends. Thank you again for your comments and have a wonderful day.

"Friendly staff"

4
15/09/2015

very comfortable beds,impressed with the sawmill being right there,that was so convenient. Didn't get to have breakfast though. I definitely would stay again except I would bring a fan because I need white noise to sleep and the fan on the air conditioner wasn't loud enough .

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

"lovely hotel"

5
07/09/2015

this hotel is one of the reasons we keep coming back to cold lake. staff are very warm, friendly and helpful. we love the breakfast there and the easy access to the town and the lake. the pool and the fitness centre are very good.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Greetings from Best Western Cold Lake Inn, I wanted to personally thank you for your great review on our hotel. It is comments such as yours that motivate the team at the hotel to achieve excellence. We all have pride and passion when it comes to servicing our guests and it is great to see that this proved true during your visit. We would love to have you back as our valued guest shortly and we wish you well until that time comes.

"Cold lake best Western"

4
03/09/2015

Well the visit started well the check in girl was polite positive and welcoming. We got the key and headed to the room get to the door and bam it doesn't work went down to reception and she fixed the problem straight away will done Adriana. After getting changed headed to the sawmill restaurant and o yes the Beef was perfect the taste was so good in all a great dining experience. Slept well got up headed down for the breakfast looked good on staying to eat it it was just nearly warm but in the plus side it still tasted good hence the 4 instead of the 5.

Akash P, Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for such an incredibly nice review! Our entire staff takes pride in their work and we appreciate you taking your time to leave a friendly review and we love that you had a great stay! Please come back and visit us again soon!