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Best Western Hotel Snowcap Lodge, Cle Elum

4.0/5  - basé sur 443 notations.
809 W Davis Street, 98922-1086, Cle Elum, United States - See map
Best Western Snowcap Lodge - Eco-friendly green themed & energy efficient. Your outdoor adventure starts here. The Best Western Snowcap Lodge is ideally located in the center of Cle Elum. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Outdoor enthusiasts here for Snoqualmie Pass can enjoy a comfortable and affordable stay at our Cle Elum hotel. Whether you are here for recreation at Lake Easton or to visit Ellensburg 15 miles away, the hospitality of our Cle Elum hotel is unprecedented. Additionally, there's an indoor pool and hot tub, perfect for relaxing after a day of hiking, skiing or snow shoeing. With a great location to the pass, we regularly welcome athletes and recreation lovers here to discover all the Great Northwest has to offer. Hiking, skiing, golf and snowmobiling are a way of life in this region. When the pass is closed, we're one of the only hotels close to Suncadia. We know that what you want after a long day of adventure is luxurious bedding, a comfortable room and some peace and quiet. Our Cle Elum hotel delivers it all, complete with a warm welcome and staff members who truly care about guests. A number of business travelers also choose to stay at our Cle Elum hotel. We welcome employees here for work with the Department of Transportation (DOT) and other government agency workers. Whether you're here for work or pleasure, we understand that location and quality amenities really matter. We're committed to providing you with the best in service at an affordable rate. If you need recommendations on the best spots, let our friendly staff help out. At our Cle Elum hotel, the staff is local and knows all the best places for dining, picking up essentials and of course recreation. From snowboarding to extreme winter hikes, guests at our hotel can easily enjoy it all, including a full, hot complimentary breakfast with all your favorites. When planning your next big trip, know that our Cle Elum hotel is always open and welcomes you. From the moment you arrive until your quick, easy check-out, we put the comfort of guests first. Book your next stay at Best Western Snowcap Lodge and really get away from it all! Enjoy your stay.

Best Western

Hotel Snowcap Lodge

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 443 guest reviews
NOTE ISSUED
Excellent
223
Very Good
128
Average
54
Poor
20
Terrible
18
REFER TO NOTICE
Business Business
71
Couples Couples
145
Family Family
155
Friends getaway Friends getaway
36
Solo travel Solo travel
22
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Snowcap great stay"

5
22/10/2018

Had a great experience here, and we will return again. The king suite with a soaking tub was just what we needed after a hike on the PCT. Front desk staff was great, especially Jeffrey.Breakfast was nothing special, they were out of coffee and biscuits at 8AM on a Wednesday, but hey, it was enough to get us on the road.

Snowcap Lodge B, Front Desk at Best Western Snowcap Lodge, responded to this review
Thank you for your feedback!! Hope to see you again. Thanks, Jaime

"Bed bad small and bring your own pillows"

3
08/10/2018

We paid for a queen and this bed was a not a full queen . Pillows were unusable . Hard as a rock . Poor quality of breakfast . Room was clean but the the sink was in the main sleep area . Wasn't nice when you are trying to sleep and your husband is shaving.

Snowcap Lodge B, Jaime at Best Western Snowcap Lodge, responded to this review
Sorry for your experience here at the Snowcap Lodge our beds are Queen size and King size. I'm sorry for the inconvenience maybe next time a King size will better suit you normally they are same price as queen.

"Nice hotel in Cle Elum WA."

5
17/09/2018

When we visit the Cle Elum area we generally try to stay at the Snowcap. We have stayed at the more well known resort in Roslyn...but it is very expensive. Their amenities do not out weigh the BW. Jeff, at the front desk took our visit over the top with his dinner recommendation & directions to the Mule & Elk Tap Room which is a bit hard to find.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Thank you so much for your feedback!! We hope to see you again.. :)

"Service"

3
10/09/2018

So this is a nice hotel with comfort rooms, BUT it took me over an hour to check-in due to the front desk being short staffed. The poor lady working had pulled a double shift as they were “short staffed” & there were ~25 people trying to check-in. Then the next morning, all I wanted was a fresh cup of coffee. Well, you guesssd it! NO COFFEE! Management or the owners must not care enough to make sure this location doesn't skip a beat, because the lack of employees is no mistake.

Snowcap Lodge B, Front Desk at Best Western Snowcap Lodge, responded to this review
So sorry for you experience with us here at the Snowcap Lodge yes we are short staffed this is such a small town to get help. We try our best to accommodate or guests and keep a smile on their faces. Thank you for understanding.Hope to see you again!!

"STAY AWAY"

1
25/08/2018

Worst hotel I have ever stayed in. Truly awful. Dirty and gross. Staff is unbelievably rude and disrespectful. Sleep in the Safeway dumpster it would be cleaner and the rats will treat you nicer.......................................

Snowcap Lodge B, General Manager at Best Western Snowcap Lodge, responded to this review
Dear Mh1975po, Snowcap Lodge is well known as an exceptionally clean hotel. Our linens and towels are high end. Our pillows and beds are comfortable and our location is central in the small town of CleElum. As you will notice if you read through our reviews, the vast majority of the guests who stay with us give us excellent reviews. After reading through all of your Tripadvisor reviews, I noticed that this is the second time in a year that you stayed with us. I am very sorry that you did not enjoy your stays. We want our guests to be happy and one of our main objectives is to have our rooms be both comfortable and exceptionally clean. If this was not your experience, I would appreciate knowing specific details about what you found to be "dirty and gross" and who you found to be "rude and disrespectful" so that we can address those issues. Please do give us a call at the front desk and help us understand your concerns. Thank you.

"Great stay!!"

5
24/08/2018

This was a great place to stay! It was very clean, quiet, had a great breakfast with lots of hot and cold items, and friendly staff. The motel is located very close to a Safeway, fast food restaurants, and an excellent Mexican restaurant, Los Cabos.

"just ok"

3
02/08/2018

Friendly staff. Just not anything outstanding about our stay. I think it's a little over priced for what it is. Pool room was hot, hot, hot. Was hard to sit and watch grandchildren. Rooms are adequate.

"Very nice hotel"

4
17/07/2018

We have stayed here before on our way to Eastern Washington. The room is very nice and clean. Comfortable bed. Very friendly and helpful staff. I would have given this an excellent accept for the breakfast. Nice variety but every hot item was out at 8:50 and after 20 minutes the only item brought out were the hot biscuits. No gravy, no omelets and no bacon or sausage they were suppose to refill.

Snowcap Lodge B, Front Desk at Best Western Snowcap Lodge, responded to this review
Thank you so much for your feedback!! Thank you, Jaime

"Sadly disappointing"

2
06/07/2018

We booked last minute and thought this would be the best option in town. We were sadly disappointed with the stay, the property and the service. We arrived around 10pm, tired and ready for some sleep. The front desk person seemed to have trouble locating our reservation, but did finally find it. As we were finishing up with check in, my husband found a cart and went out and loaded up our belongings to bring in. As he rolled up with the cart, the clerk informed us that he should've waited to do this because we were going to be located on the 2nd floor and there was NO ELEVATOR....excuse me, what? So we hauled all of our things upstairs in shifts and finally got everything in the room. To be fair, the room itself was nice and spacious and well put together, however the bathroom vanity/kitchen area (yes, this is somehow all one space - microwave, coffee and fridge all at the bathroom sink) is right at the foot of the bed, with the toilet and shower in a separate room. Ok....we could live with this part and we were exhausted so we went to sleep. The next morning, I thought I'd see if just maybe we had a peek of the beautiful mountains from our window, so I opened the curtains. What came next was just confusion, disappointment, and then plain old annoyance. There was no view of anything other than a HUGE air conditioning duct and roof....like, literally it fills the whole window as you can see in the photos. The thing that really got us is that the property was not full - the parking lot was maybe 50% full, so I'd be shocked if this was truly the only room available for us. My husband travel for a living, so we're not newbies at hotel stays and rarely leave negative reviews, but this stay was just really sad. Anyway, next time we'll be trying one of the "off brand" hotels in cute little Cle Elum!

"A real gem"

5
05/07/2018

We found this little gem on our last trip out to Seattle and we will definitely be back. Beautiful, comfy rooms, gorgeous area, friendly staff. The first time we met the maintenance man and he was a real sweetheart. We were bringing a boat back and he helped us find a way to park it so that it was out of the way. Sat and talked to him for quite a while. He wasn't there this time so we didn't get to say hi. But Jeff checked us in and was super helpful. They have free laundry and he and Sara helped me get the washer going...it was a little tricky. The pool and hot tub are fabulous! Jordan takes great pride taking care of the place and it definitely shows. Breakfast was great. Can't wait to stay again on our next trip out.

Snowcap Lodge B, Front Desk at Best Western Snowcap Lodge, responded to this review
Thank you so much for your feedback. We love to keep a smile on our guests faces. We hope to see you again. Thank you, Jaime Front Desk

"Great Stay!"

5
03/07/2018

This was in the middle of a two-week road trip with a different hotel every night, so we saw a lot of hotels in a short amount of time. Snowcap was a pretty basic room, clean, well-laid out. Breakfast was very good and the staff was excellent. Hotel was older, but well-taken care of. And what a sweet little town (Roslyn, too). We will be back if we are ever in the area. Thanks for a good night!

Snowcap Lodge B, Front Desk at Best Western Snowcap Lodge, responded to this review
Thank you so much for your feedback. We love to keep a smile on our guests faces. We hope to see you again. Thank you, Jaime Front Desk

"Best of many Best Westerns"

5
02/07/2018

I've stayed at many Best Westerns and the quality has sometimes been variable. This hotel was updated, clean, comfortable, and reasonably priced. The rooms had everything that our family needed (seven people in two rooms). The area around the hotel had several quick dining options as well as a grocery store and the Starbucks my wife craves. It may sound silly, but this hotel had the nicest towels during our three week vacation. All of the other little things were of equal quality which added up to an experience where you appreciate the attention to detail. If you're going to be in the area, you won't have to wonder if you will enjoy your stay here... it's nice.

Snowcap Lodge B, Front Desk at Best Western Snowcap Lodge, responded to this review
Thanks so much for your review..We love to put smiles on our quests face and keep them happy. Glad you enjoyed your stay with us. Hope to see you again! Thanks, Jaime Miller Front Desk

"No Answer"

1
18/06/2018

I've been trying several times to book a room via a "room block" for a August wedding. I never get an answer. The 800 number told me I needed to talk to hotel but again, I continue to try with no answer. I dial the number posted on website

Snowcap Lodge B, Front Desk at Best Western Snowcap Lodge, responded to this review
I'm sorry for the issues you've been having have you tried calling the 509-674-0200 email me your phone number and I'll be gladly to accommodate you. I'm sorry for the inconvenience. Our email you can email is [email protected] Thank you, Jaime Front Desk

"Best Best Western"

5
29/05/2018

Excellent room, simple and elegant.. Good people. Easy access to Safeway, restaurants, auto fuel. Good parking for small or large vehicles. Close to interstate ninety exit to get back on the road in the morning. Nice sunrise.

"Snowcap BW"

5
27/05/2018

We had a great stay at the hotel, bed was great, water great, breakfast the eggs were dry. Apple was rotten, cream was sour. Everything else was great. Laundry was great. The hotel was very very nice.We had great service, checking in, recommendations for dinner.

"A Mountain Retreat Close to Everything"

5
24/05/2018

I stay at the Cle Elum Best Western whenever I need a room in the area. The rooms are nice, some are very nice (multiple shower heads, large living space). The staff are friendly and know the area well. The breakfast room is its own room with a well organized buffet that is easy to navigate, even when crowded. For me, I like being close to the freeway entrance, restaurants, and groceries. They meet that need too. I'll stay there next time again.

"Leisure stay in Cle Elem, WA"

4
24/05/2018

Very nice hotel and staff. Quiet, good parking. Room lacked drawers to put your clothes into. Instead of a nice square working table with 2 chairs, there was only a half-round table against the wall with a single chair (have to ask for a 2nd chair). Good breakfast room with the now standard food that all hotels seem to have (same items each day). Hotel is walking distance to Safeway (and they have a gas station), some restaurants, and fast food eateries. Town is very drivable. Excellent access to/from I-90, the town of Roslyn (home of Northern Exposure, but not much in town except a cool historical cemetery), and Suncadia Resort. Somewhat close to the city of Ellensburg, WA. Take in your reservation confirmation for check-in. I didn't and upon check-out, my total was $4 more than my online confirmation (it was an error in the way the taxes and/or fees were calculated).

"Quiet and Clean"

4
21/05/2018

Nice motel located off the highway so it is quiet. Rooms are clean and the bed was comfortable. There is a Safeway within short walking distance in case you forgot something. In addition to a tub/shower there was a huge corner tub you could soak in to rest weary bones after a hike.

"Beatiful location!"

3
27/04/2018

There are not many options when staying in the Roslyn/Cle Elum area. This is one of the best if you don't want to spend over $250 per night. I do not like that the hotel doesn't allow pets. The hovering owner is a little uncomfortable. He seems to appear every time I've checked in on several visits.

"Very comfy and clean!"

4
23/04/2018

Very nice accommodations and the housekeeping staff kept the room in great condition. The beds are very comfortable and the rooms are nice. Front desk staff could have been more friendly. The breakfast was well put together. The pool was a great bonus for my teenagers!

"Great Hotel"

5
17/04/2018

This Best Western is one of our favorites, it's always a great experience! The staff are very professional and go out of there way to ensure a fantastic stay experience... I would recommend this Best Western to all my fellow travelers on the East side of the mountains!!

"A great stay at a reasonable price"

5
17/04/2018

I have stayed at this facility before, but something has changed. My room was remodeled and the staff were exceptional. The location has a gas station and great grocery store just across the street which is real handy preparing for the next day. Perfect stay

"Jenny"

1
07/04/2018

This hotel would not fix the internet Wi-Fi problem. Could not hook to phone or tablet. Owner was not very nice about the situation. The owner parks in the handicap parking spot. Would never spend that amount of money to get nothing. The staff was very friendly and they tried to help but owner has thier hands tired.

"Nice hotel "

4
22/03/2018

We were in Cle Elum for business. Fortunately we had made reservations because Snoqualmie Pass closed, stranding many people. There was only one clerk trying to check everyone in but she remained calm, and did an excellent job of helping everyone get a room. The hotel was completely packed but the rooms were still fairly quiet. The room was clean, and the bed was comfortable. The only downside was that there is no elevator. It is a hassle to carry heavy suitcases up the stairs. Overall, this is a decent hotel. Nothing fancy, but decent.

"Wheelchair user"

4
07/03/2018

The hotel is quite good for able bodied people, but I use a wheelchair. If you can't stand at all,you may want to check other places, because the beds in the handicapped room are 5-10 inches higher than a wheel chair seat. So lifting yourself from your wheel chair to the bed level is very difficult if you have no use of our legs. The breakfast is above average with nice supply of bacon and some sausage; Egs are kind of a folded over thin omletty thing a bit dry, but ok. Other pastries, cereals, etc all nice. Pillows nothing to brag about but as good as most hotels. Bed fairly comfortable firmness if you can get in it.

"Best Best Western i have ever visited"

5
06/03/2018

We were very impressed with our first look at the motel and then by our room. Everything looked brand new and it was probably a recent construction. Everything was exactly as it should be from the rooms, clean, well equipped, excellent heating on cold evenings and quiet. The breakfast was well prepared and attend by staff. The location was great, just off the freeway and across the street from a Safeway and Safeway gasoline station.

"Lot better than Suncadia !"

5
07/02/2018

Visiting after taking kids skiing - utterly tired of paying $250+ numerous crazy surcharges at Suncadia for the most dis functional stay. While SnowCap might not have the glitz it wins in many areas - price around $100 is a bargain - parking is next to entry, not half a mile back in the snow as at Suncadia - pool is in the hotel, you don't need to drive to it as at Suncadia - pool is not packed out with kids and dirty. Very clean at the SnowCap - free breakfast. At Suncadia you hope to never go into the resteraunt because you know it will be $50 each for trash food and take forever - beds are comfortable. Suncadia needs new beds. Why stay in a hotel and get back ache - near the town, Safeway etc. Suncadia requires an endless drive back and forth - early checkin at 2pm. Suncadia - well don't show up until 6pm because you know the room isn't ready - rooms are clean and tidy. Suncadia corridors are dirty, food left out - can walk to rooms. Suncadia requires an endless wait for the damn elevator. So yeah, go to Suncadia and have a coffee. Then drive in to town and stay at the SnowCap. We saved so much money we can go again and again !

"Nice hotel. Clean rooms. A bit over-priced but good."

3
04/02/2018

We stayed at Sno-Cap Best Western for a Saturday night stay while attending a wedding. Although hotel options are limited to a half dozen options this was second most expensive. We picked it due to reviews of clean nice rooms and found such. We did a King Jr Suite and it was pretty spacious with sitting area. The TV was smaller than should have been and sat on counter and not wall mounted. Made it difficult to watch from the bed. The heating/cooling was not very effective and the temp would go up and down making for difficult sleep. Bathroom was small but it had a dual showerhead with one coming from the ceiling so that was unique. It did have a fridge and microwave which we utilized. Front desk staff was attentive and efficient but their attire and look needs a little improvement. Overall good experience but a little over-priced for what you get.

"Convenient location, spacious room"

5
22/01/2018

The room was great, and we appreciated the half wall between the bed and the sitting area. The breakfast was good. There was a nice swimming pool but temperature was too cold. My husband liked the very hot jacuzzi. We particularly appreciated the help of Kevin at the front desk in helping 2 seniors chain up for the drive home over the pass in a snowstorm.

"Clean and comfortable but overpriced. Really really really really AWFUL WIFI."

3
18/01/2018

Stayed here on a snowboarding trip. The room was clean and comfortable but the wifi was a dysfunctional catastrophe. I had to burn all my cell phone data simply in order to check my email because the hotel's internet connection was so bad. Also if you're a night owl Cle Elum is not a great place to stay; the Safeway closes at 11pm and from then until 7am literally nothing within a 20 minute radius is open except for one skanky gas station. Had to drive to Ellensburg to get something to eat that wasn't a bag of potato chips, not exaggerating here. If you're staying here it's probably in order to go skiing or snowboarding... it's still a good 30-minute drive to the lifts but the prices are what I'd expect to pay for walking-distance accomodations.

"Great Late Night Stop"

4
09/01/2018

My wife and I stopped here about midnight on the way home from Seattle. The weather was due to get really bad and we had very high winds on Snoqualmie Pass. This place was great...right off the freeway, very clean very comfortable. Free Wi-Fi and breakfast. pool, exercise room and more. while I thought the price was a little high it was worth the price. If you are traveling over the pass this would be worth your stop if you are tired of driving or hit bad weather.

"A clean and affordable place to stay"

5
08/01/2018

The hotel is easy to find, across the street from Safeway (perfect since the rooms include a mini fridge and microwave). The staff was friendly and easily accessible when needed. We enjoyed the hot tub (open til 11pm), and the breakfast was decent. If we stay again in Cle Elum we would definitely consider returning.

"Great Places, Snow Cap Lodge"

5
06/01/2018

Great Experience, Great Staffing and Management as well. ... . The Staff was most helpful, accommodating and extremely Articulate. ... . Accommodations were above anything I have experienced in Cle Elum, which is why they are usually booked when I travel through there

"Great service and location for fun at the SnoCap!"

5
02/01/2018

Over the top good service during the crazy NYE weekend on a repeat visit. It is also so close to many great activities..like sledding at Suncadia! The pool and hot tub are always a hit with everyone, plus the good breakfast before heading out.

"Big comfortable room"

5
01/01/2018

Went for a night of fun in Cle Elum / Roselyn area. Stayed at this hotel and were very pleased. Our room was huge with a wet bar and separate sitting area. Location is good - walking distance to a restaurant, fast food options and a grocery store.

"Cle Elum Hotel"

4
01/01/2018

Good for location. Friendly staff but carpet needs cleaning, The towels were very nice, with a good TV, microwave and small refrigerator. Breakfast the normal, nothing special. Hotel is in a good location next to Safeway and restaurants, has a nice pool and hot tub.

"Nice comfortable rooms"

4
03/12/2017

very easy check in, rooms were very clean, Lobby was decorated for Christmas and looked very nice. Front desk employees did not look professional as both had very wrinkled shirts. not very friendly, but did get the job done with no complaints

"Great place to stay"

5
25/11/2017

We have stayed at numerous hotels and this is a local favorite for us. Always clean, very friendly. Safeway is across the street as is a gas station and hardware store. The hotel has a great pool, Jacuzzi and exercise area.

"Welcoming"

5
24/11/2017

We traveled to Anacortes and stayed on our way through it was our first time travelling the Interstate and stopped just before dark at Cle Elum. We discovered there was a BW and we were thrilled. Being we are BW Diamond members. The lobby entrance was welcoming as were the staff. We'd had a long day and they provided us with an early check in and an upgrade to a king suite. Very quiet and inviting. The Staff were all very friendly and very accommodating . We liked the location, especially liked having safeway across the street. We enjoyed our stay so much we made our return stop in Cle Elum again with no regret. The continental breakfast was also delightful. We will return. Highly recommended. Only down fall was no elevator but we're healthy so wasn't an issue for us

"We stayed one with are service dogs and we want to make sure cuz our house got flooded and it needed to be fixed that we"

1
23/11/2017

It was a nightmare we checked in on Tuesday 11 2117 and our 11:20 to 17 we check to make sure that our hotel was paid up until till 12:28 it was an emergency due to your house flooding we have two service dogs and then gentleman from the night we asked did we have any complaints about our dogs at 3:30 in the morning somebody was making lots of Noise by our door so our dog alerted us and I woke up and try and get my dog quiet and then in the morning we went to the front desk and ask do we have any complaints Sarah the manager and our older gentleman the older gentleman we told him we do not take our dogs to hotels or we do not have neighbors upstairs or around us and he said it's going to take some time for your dogs to get used to the situation Sarah told us that we could not stay there and we told her you better call her insurance agency so I proceeded to call my insurance agency that referred us to the hotel I set up the last week and I told them I have two service dogs and the people from our insurance company said they want you to leave tonight I told them I was having surgery and my husband had a doctor's appointment and we left our two dogs with our son and round 1:25 and on the way to the hospital I called my son and asked him to go help his brother clean out the rooms my son took it by mistake we we turn the clock back to them on Thanksgiving Day they were texting Sarah the manager text her boyfriend which my son's girlfriend's the manager at Burger King he was texting her and telling her that we better bring the clock back and then he started threatening us and texting her all night and all day which we had already took the clock back to the morning clerk but she said thank you and he said they should have not kicked us out of the hotel because we have service dogs he told us that in the snow they have all kinds of dogs that come and stay there and they never have a complaint about them we called the that are not service dogs we called that corporate headquarters and Arizona and filed a complaint with them my husband has a pacemaker and three stance and a diabetic and that's why our dogs are service dogs that lurtz us when somebody's coming to our door or if my husband stops breathing or if his blood sugar gets too high my son and his girlfriend were staying in another room and we did not mean to take the clock my husband called them soon as he noticed it and told them that we would bring the clock back Thanksgiving morning and he took the clock back at 8 a.m. and the manager gentleman was on call and he said she should like that she is very rude very snotty rolled her eyes at us when we were talking to her would not look at us when we talk to her the older gentleman is supposed to work. Tuesday Tuesday night said he had a complaint about our dogs which I ask my son when he was in room 125 if he could hear our dogs bark he said he did not hear our dogs bark they both were very rude to us and I told them I have to go to the hospital in Ellensburg to have surgery and my husband had a doctor's appointment that afternoon so we could not take the dogs with us we left them in the car she said we'll get there are service dogs are supposed to take them with you hospitals surgery rooms in preops does not allow service dogs in them and it was cold and raining outside so we did not leave our dogs and our car he asked if we could leave them there I would avoid saying staying at this hotel because they're not customer-oriented or customer friendly very rude staff but I guess they have the smoking area right by the door and people go out there and smoke the pot and then they came and sat our dogs are running up and down the hall which they were not running up and down the hall they were on a list one of the housekeepers let us in and put it our dog and I would not recommend this hotel for people to stay at very rude customer oriented not acceptable thank you

Snowcap Lodge B, General Manager at Best Western Snowcap Lodge, responded to this review
Thank you for your taking the time to submit a review. We are hoping that after our lengthy phone conversation on November 24th and subsequent call on November 28th that we were able to clarify some misunderstandings and miscommunications. As we discussed on the phone, we are a 100% no pet, no smoking hotel. Because the service dogs were barking in the middle of the night (3:30 – 4:00am) and were not in your care during the day for a period of time, we received several guest complaints about dogs barking and disturbing their sleep and stay. When you came to the front desk in the morning to let us know that you did not believe your stay was going to work out because of the dogs barking and being unused to living in a hotel, we agreed with you and felt that we had no option but to ask for the unattended and barking service dogs to be removed from the hotel. We thought this was mutually agreed upon, particularly when we were asked to help you by calling your insurance company to help find another place to stay. We did this as a courtesy to you and also extended your stay so that you could have a significantly late check out without any additional charges. When we spoke on the phone, you indicated that you understood our perspective and concern for our other guests. You agreed that your dogs are not used to confined spaces and that they are usually running around in the woods. We follow ADA guidelines when we allow service animals to stay at our hotel and you agreed that your service dogs were welcomed at check in. ADA does allow us to ask service animals who are "out of control" and disruptive to our guests to leave. ADA guidelines are very clear and state that service animals must be with the individual who has the disability at all times and they must be in control. Because these two service animals were left at the hotel for a while when you went to your doctor appointments, they were barking and causing more guests to complain. As mentioned above, prior to that, we received complaints from awoken guests, because they were barking at 3:30am. During our last conversation, we made some recommendations about other places in town where you might consider staying while your house is being remodeled. We highly appreciate your business and take your concerns seriously. We want you to know that we have brought your concerns to our front desk staff. We hope that this challenging experience is behind us and as we spoke on the phone your insurance company is working for you to address your house repairs more quickly. Thanking you sincerely, T. Maxfield, GM

"Just for fun."

5
14/11/2017

My wife and I stopped by this hotel on our way home just because we had the time. This was one of the cleanest and most comfortable rooms we have had the opportunity to visit. The pool and spa were clean well maintained. The room was quiet and clean. The staff was friendly and helpful. I look the opportunity to visit this area and hotel again.

"SnoCap Lodge met our expectations."

5
13/11/2017

SnoCap Lodge is always our choice of Motel when we stay in CleEllum, Wa. It is very nice & has the amenities we enjoy. It is close to grocery, gas stations, eateries & on & off the free way The staff is always quick to help with any thing we need..

"Best in Town"

5
03/11/2017

Ease of booking the right room...choice of room...check in/out...value...hot breakfast ...wifi...comfortable...spacious...clean...in room coffee...tv channels....location...hot tub....exercise room...pool...well kept grounds....parking....close to eats & groceries/gasoline. Everything made this our best Cle Elum stay ever.

"Snowcap Lodge is wonderful"

5
02/11/2017

One of the best hotels between Seattle and Yakima, WA. Front desk staff knowledgeable and pleasant to talk to. Breakfast is more than satisfying. Definitely a stop in all seasons. Indoor pool is always a plus. Plenty of parking, near Burger King, Taco Bell and Safeway.

"Beautiful Location in the Mountains"

5
26/10/2017

I stay at the BW Snowcap Lodge whenever I'm working out of Cle Elum area. It is close to food and drink, and has easy access to the mountains and forests in central Washington. Most importantly, the beds are always comfortable and the shower heads are high enough actually shower under. I can count on a decent breakfast and cup of coffee in the morning and a cookie in the evening. If you stay there, drive to Roslyn and eat at The Brick. You don't want to miss the food there.

"J Smith"

4
16/10/2017

Place is very clean staff not as good as it use to be , They just seem to be doing their job . Breakfast looked ok just wanted coffee pot was empty first day and had to ask for a full pot on the second day ,

"Loud fans not an issue"

2
11/10/2017

The building and rooms are reasonable but the staff consistently is unhelpful. Loud fans (for water or killing pests?) in the room next to me were not mentioned during check-in. When I brought this to the attention of the staff the next morning their opinion was that I did not call the front desk to complain. It was my fault for not calling them (I was just trying to sleep). So I am doing it now. Who would have thought that industrial heating Fans running all night would keep our guests up?.... Not the staff. Very unfortunate as the location to I-90 and the pass makes this a very convenient location. This is the second time I have had issues with the staff. Stay here if you don't mind complaining. They will only care if you complain at the time of the issue.

"Always a good stay"

5
06/10/2017

I've stayed at the Best Western Snowcap Lodge in Cle Elum many times while in town for work and it's definitely the nicest hotel in Cle Elum. Some of the bathrooms a standard shower head plus an overhead rain shower head that you can have on simultaneously. You won't find that anywhere else in town.

"What a Crap Hole"

1
30/09/2017

Staff is Rude, hotel is rundown and dirty, Staff is Rude, no water pressure, walls are thin, Staff is Rude, I requested an early check in, I was told my room was not ready and I had to wait. The next 4 people were given rooms without incident while I sat there waiting. Stay here if you want not a lot of option in the area but the dumpster behind Safeway is probably cleaner, Quieter and the rats are probably friendlier. Seriously. I stay in hotels all over the PNW this is the worst ever.

Snowcap Lodge B, Front Desk Clerk at Best Western Snowcap Lodge, responded to this review
Sorry you feel this way but this is not our policy our hotel is the cleanest around and our staff and very welcoming and wants you to feel welcomed.

"Cle Elum Best Western"

3
28/09/2017

Beautiful area to stop, rest, play, and enjoy. This location is a choice to be made before traveling another 1/2 hr to Ellensburg. The hotel in general is well cared for and the rooms are comfortable. Found the internet slow and at times sporadic. Breakfast is sufficient to start the day and reserved to the exact time noted for service. Note that this is directly adjacent to I90 so if you like the windows open and highway background noise is a challenge, consider other choices. Staff is friendly. Proximate to Safeway grocery and 5 minutes to any of Ellensburg's attractions and accommodations.

"AMAZING STAFF"

5
20/09/2017

We stayed here this past weekend to attend a wedding at the nearby Swiftwater Cellars. We didn't want to pay the insanely high nightly rate at the other recommended accommodation (Suncadia Resort). The front desk staff was able to get us an early check-in so that we could quickly get ready and make it to the wedding on time:) Our room was clean and comfortable- honestly all we were looking for on this quick trip. We ended up leaving our car at the wedding location and were striking out with options to get back to it (no Uber, etc. in Cle Elum). Enter Andy, another example of the exceptional staff this Best Western has. Andy offered to give us a ride! We didn't think we heard this correctly when we called down to the front desk to ask about possible options. They said he was leaving anyway and would be happy to help us out. Wow! Thank you for going out of your way to assist us Andy. We are now Best Western Snowcap Lodge guests for life!

"Nice stay, very bad internet service"

4
20/09/2017

Very nice facility, bad pillows (too big), so-called "high speed internet" was a farce. Slow, long time to download email or anything else. Room very nice, quiet, clean. Did not use free breakfast since it was the usual fare and not available until 6:30 am. Too late for our travel plans. There is a McDonalds nearby.

"Superior Best Western"

5
19/09/2017

We've stayed here twice and the hotel is beautifully appointed, the rooms/beds are comfortable, the spa area is well maintained, the full breakfast is better than many. I especially enjoyed the dual shower heads. After a long drive, it was a relaxing stay!

"Great Location, very clean"

5
18/09/2017

When making plans to visit Cle Elum I was disappointed to find this hotel was booked . I asked the staff to put me on a wait list in case a room became available and was very pleased when they actually did call me. It is a nice hotel and the rooms and the rest of the hotel were very clean. Breakfast was a standard hotel breakfast buffet with plenty of choices for a hot or cold meal.

"Nice Hotel"

5
16/09/2017

The overall appearance and cleanliness was above average for a Best Western in my opinion. I liked the building and it's amenities. I wish there were more than one washer and dryer for the entire building however.

"Do NOT count on early check-in EVEN if they say they can"

1
13/09/2017

Check in was a disaster. There was only one woman working the front desk who was only marginally competent so the wait was very long. We had requested an early check-in and were told we could be accommodated but when we went to check in at 2 (not even at 1 as we were told we could) the room was still not available. We were to attend a wedding at 4 and we did not get checked in until 3:30. This is not acceptable. If you say you can accommodate early check-in you better be able to deliver. Since only one person was working the front desk she had to check people in, take calls, and track down the cleaning staff to check on the status of the rooms. This is absurd. When the manager came out and saw many disgruntled customers he apologized but did not offer assistance to the poor front desk employee. He excused himself as "he did not know how to use the system at the front desk". I have never heard anything more absurd. The owner/manager doesn't even know how to check someone in or take a phone call? Very embarrassing and unprofessional. He could have at least helped by checking on the status of rooms so the woman up front didn't have to keep leaving the front desk to go check. I highly advise Best Western higher management to pay this hotel a visit and offer some extensive training to it's current staff. The room itself was nice, very clean and comfortable so we had no issues there.

"Wonderful"

5
11/09/2017

Very nice, very clean (and I'm a clean freak), very comfortable, very spacious, rooms. Pillows were FABULOUS!! Extremely helpful and accommodating staff. Great location. Good breakfast. I would highly recommend Snowcap lodge, but just as an FYI there is no elevator. I didn't use the indoor pool or hot tub.

"An excellent hotel in Cle Elum"

5
07/09/2017

Our family (4 adults and 3 children) spent 2 nights at this hotel, having 2 rooms next to each other. The rooms were very clean and well equipped with all that customers would need, including a lovely en-suite bathroom. There is a large indoor heated swimming pool, with towels provided. A buffet breakfast with a varied choice of hot and cold food is included in the price.

"Best of the Best"

5
04/09/2017

Loved everything about this place. The location is awesome. The place it self is absolutely beautiful. Had a great time touring around while not in classes. Peaceful, setting and surroundings. Short distance to Ellensburg. Travel on Hwy 10 to Ellensburg for a beautiful scenic drive. We will definitely be booking here again.

"Great stay"

4
03/09/2017

The rooms are massive and clean . Bed is clean and comfortable. Seconds away from I-90 & Safeway grocery shop is next door. Breakfast could be better but it is not bad. Definitely you get what you pay for

"Quiet stay"

4
01/09/2017

After driving from Ocean Shores, Wa, we found this motel to be clean, quiet, average breakfast and close to a chain grocery store and shopping. This town appears to have a great selection of motels. Staying at Best Westerns these days is much better than they used to be, thus restoring our faith in Best Westerns after a few years of not booking ANY Best Western motels. They seem to have upgraded some of their property's. Poor TV selection.

"Great value and comfortable"

4
01/09/2017

We stayed one night on way back to Seatle but could have stayed longer, with the activities like white water rafting, walking, mountain biking, etc nearby. Large comfortable rooms, with fridge, microwave and plenty of space, even when sharing with two teenagers. Helpful, friendly staff, who recommended The Cottage restaurant for dinner - which was excellent and for non-Americans a must-do for a traditional diner experience. Breakfast was basic but fine - yoghurts, make your own waffles, bagels, muffins. Disappointing that the only fruit was pots of processed fruit salad but that was the only complaint. Not a picturesque location, you can hear the freeway when you're outside (it's just over the back fence) but not in the rooms. There's a petrol station and a Spar on the other side of the road. So, convenient but not pretty.

"Comfy"

5
30/08/2017

I was pleasantly surprised how comfortable the beds were in this hotel. The pillows were luscious and fluffy, not the cheap pillows you usually find in hotels. This best western did not skimp on bedding. The hotel was clean and I slept very well it. The room was quiet. I would highly recommend this hotel if I was staying in Cle Elum for the night, I had a great experience.

"Stay Again"

4
29/08/2017

Well worth the money . Cheerful & knowledgeable staff . Decent breakfast . Good internet connection . Large , comfortable rooms . Amenities were nice . Location within the community provided easy access in & out of area .

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Dear Nick, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Trayana Giersch Front Desk Manager Best Western Snowcap Lodge

"Consistently great deal in Cle Elum"

5
24/08/2017

This is the place to stay at if you are visiting Cle Elum or in the area. We travel from Seattle to Chelan and usually after a long flight, so we stay in Cle Elum. We arrive late and have consistently found this Best Western to be welcoming and a perfect room. They are large rooms and extremely well kept. We always get a good nights sleep, followed by a very nice breakfast. What more c an you ask for.

"Vacation"

3
19/08/2017

Visting area, Bestwestern was reasonable, however each day service less and less. Stayed three days. They say toss towels on floor if you need them replaced; yet not all were. They ask do not use wash clothes to remove makeup, use little towelettes they leave but they don't always leave them. Suppose to get cookies upon arrival but never did. Overall ok, but won't stay as long next time. Location very busy as it's across from Safeway; lots of traffic with mcdonalds and Burger King and Taco Bell across street.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Dear Sherri, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-674-0200. Sincerely, Trayana Giersch Front Desk Manager Best Western Snowcap Lodge

"very nice place to stay"

5
15/08/2017

My college roommate and I were travelling between Glacier National Park and Olympic National Park when we stayed here. It was lovely - the room was great, location was great, a good complimentary breakfast, and a nice pool and hot tub.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Trayana Giersch Front Desk Manager Best Western Snowcap Lodge

"reserve the king-size bed"

3
14/08/2017

I've stayed here before and have had generally good experiences. We've previously reserved a king-sized bed and have always requested the top floor. I made the mistake of reserving a queen-sized bed on our most recent stay. The bed was most definitely smaller than queen-sized, we sleep on one at home so are familiar with what its size should be. It also moved A LOT every time one of us turned over. Also the room location was the worst I've had here. Right next to the bottom of the stairs and next to a main exit door. Thankfully people were not overly noisy when leaving, but the repeated noise of the door opening and closing and a lot of foot traffic didn't make for a sound night of sleep. Also there are outdoor lights directly outside the window and no black-out shade. I sleep with an eye mask so it was non-issue, but if you don't have one and are light sensitive it would be an issue. This is a really decent hotel, just make sure to reserve a king-sized bed and request a top floor room. Also avoid room 101.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Dear Elisabeth, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-674-0200. Sincerely, Trayana Giersch Front Desk Manager Best Western Snowcap Lodge

"Clean and Quiet"

4
07/08/2017

Clean and quiet, nicely updated and very large room. Lots of amenities which were a welcome site to our family of 5. King sized comfortable bed with nice linens, pull-out couch for the kiddos, divided room with a large kitchenette area that included a larger compact fridge and microwave, nicely updated decorations that made the room feel cozy.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Dear Kristina, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Trayana Giersch Front Desk Manager Best Western Snowcap Lodge

"Great night's sleep."

5
31/07/2017

Jaime greeted us with a big smile upon check in. She also checked us out the next morning. She was cheerful and upbeat. The room was clean and comfy. No complaints at all. Breakfast was pleasant with a nice variety. We would recommend.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Dear Sherry, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Trayana Giersch Front Desk Manager Best Western Snowcap Lodge

"You'll be sorry..."

1
29/07/2017

IF you arrive at the Snowcap Lodge, don't be taken in by the pretty decor of the lobby. Instead, make sure up front that everything is working as advertised. And IF everything is NOT working, don't wait for over an hour for someone who was promised to fix the problem to arrive, because they won't. And IF you tell the front desk that you're leaving because the room wasn't in working order, don't be surprised that they're shocked - SHOCKED - that you don't want to stay in a room that doesn't fulfill the main reason you came to stay there. DO be sure to watch for "professional" treatment by management as you are dismissed.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Dear Ed Backell, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-674-0200. Sincerely, Trayana Giersch Front Desk Manager Best Western Snowcap Lodge

"One of the better hotels in Cle Elum"

4
18/07/2017

My family stayed at the hotel for a week. The staff was friendly and helpful. A couple of notes about the room. There are no blackout curtains on the windows, and there are no drawers to put clothes into. The breakfast was good. The hot tub was hot. All and all a good stay.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Dear Frank, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Trayana Giersch Front Desk Manager Best Western Snowcap Lodge

"The Nicest Hotel in Cle Elum"

4
15/07/2017

This hotel would get five stars except for two issues that we had. First, there is no elevator in the building, a real hardship for the elderly and disabled. No floor level rooms were available even though we had reserved one. We managed to have the party who cannot navigate stairs easily hobble up to the second floor, thankfully on a staircase that wasn't too long. The next problem was the air conditioning. The unit only cooled half the room, and it wasn't the half with the bed. They really need to fix that issue. Everything else was great. Friendly staff, nice clean, heated pool and spa. Good morning breakfast buffet, large, clean room with excellent shower. Plenty of sink space, with one for face and a separate one for drinking/cooking. Really appreciated the iphone charger! The in room coffee service was delicious. And the huge king sizedbed was very comfortable, as was the fold out couch. We will be back.

"Working in Cle Elum"

4
15/07/2017

This is a pretty new Motel just West of the old Downtown area. Rooms are big and clean, but first floor is noisy when people are pounding around. There is no elevator. You can walk to McDonalds and Safeway and a couple small restaurants from here. The pool is very nice. Breakfast is ok. No variety from day to day. This town fills up in Summer and weekends and it can be hard to find a room. The rates go up when its busy, but its still a pretty good value. I had trouble with the laundry during my last stay. The dryer kept shutting off and you had to keep checking it every 10 minutes or so. There were 3 people trying to get wash done that night and we were all up too late and upset. I suggested that everything should be in tip top shape during this busy season when rates are high and we all have tight schedules- whether you are working here or on vacation.

"Best place to stay"

5
14/07/2017

I have continued to be impressed with every visit to this hotel. The rooms are well kept, all amenities delivered with pride, and the staff is always helpful and friendly.I can always count on a very relaxing stay with no discomfort.

"Nice Stay"

5
13/07/2017

I enjoyed the stay the Best Western in Cle Elum. The staff was friendly, even though I could see that the receptionist had had a hard day, she didn't let it reflect in her greeting or assistance at check in. The room was nice and large, clean, and comfortable. I will stay here again on my travels in and out of Seattle.

"Cle Elum Wedding weekend"

4
11/07/2017

I was pleasantly surprised by the plesant ambience in this close to the freeway and town hotel. Our room was beautiful and spacious, we all slept well and enjoyed the warm breakfast options the following morning. We also enjoyed the indoor pool and Jacuzzi.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Dear Traci, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Eli Heen Front Desk Manager Best Western Snowcap Lodge

"Very clean and comfortable"

5
10/07/2017

We were very satisfied with our stay, the rooms were very clean, roomy and comfortable. The continental breakfast took it to the next level, a ton of great choices, including a waffle station! Pool was very clean and inviting.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Dear Victoria, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Eli Heen Front Desk Manager Best Western Snowcap Lodge

"Great Room!"

5
09/07/2017

The room is perfect for an overnight stay, comfortable bed, tv with local channels and cable, fridge, microwave and Coffee pot with ample towels and sundries. The only caveat was the alarm clock was preset to 7:30am. Didn't make me happy but it's still a great room! I'd definitely stay here again!

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Dear Melanie, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Eli Heen Front Desk Manager Best Western Snowcap Lodge

"Nice Hotel"

3
09/07/2017

The staff are friendly. The hotel is beautiful. The rooms are beautiful. The bed was comfy. The keys to the room did not work so I had trouble getting into my room and into the building after spending the day out and about. I have stayed at many hotels over the years, and this hotel was the first I know of the listed warnings about stealing items and the cost for each item. Seemed a little weird. They have probably had trouble with stealing here. All of the warnings and the high cost of replacement made me nervous to use the towels. I will probably never stay here again because honest guests should not have to worry about that.

"Fine alternative to the big three"

4
30/06/2017

This was a stay at a hotel located conveniently along our route between Minneapolis and Vancouver, BC. No Hampton or Fairfield Inn or HIE along this stretch, but this turned out to be a very nice stay before an early morning start for the Seattle area and on the the Canadian border.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Thank you for staying with us!

"Small town hotel"

5
26/06/2017

This Hotel exceeded my expectations for a small town Hotel. The rooms were updated and spaces with all the extra's you would want. The staff was very friendly and helpful. I would highly recommend this Best Western to anyone.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Dear Jim B, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Eli Heen Front Desk Manager Best Western Snowcap Lodge

"Excellent accomodations"

5
25/06/2017

Always happy with the accomodations. The best in the county, for the price. Comfortable bed, Overhead shower, in shower shampoo, conditioner & body wash dispenser. Very handy. Nice pool & hot tub. Better than average breakfast. Helpful staff.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Dear Gloria S, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Eli Heen Front Desk Manager Best Western Snowcap Lodge

"Great hotel to stay while in Cle Elum"

5
23/06/2017

The hotel is conveniently located across the street from a Safeway which was great for us since we were in Cle Elum for 5 days. The hotel is very clean and very quite. Our king-sized room was modern, spacious and had a separate area with a couch, coffee table, microwave, refrigerator and a large desk for which I am at now writing this review. The bath itself was large with two shower heads (one on the wall and one from the ceiling.) Towels were plush and bright white. There were plenty of electrical wall sockets to accommodate our electronic devices which is an added plus. The hotel staff was very friendly and accommodating for which we had contact with the front desk, maintenance and housekeeping, Five-star staff! I can highly recommend this well-maintained, clean and quite hotel. I would not hesitate to stay here again on our next visit to Cle Elum or surrounding area.

"A great hotel with a great location"

4
16/06/2017

During a weekend in April of this year, I had a bike race in Cle Elum Washington and our family needed somewhere to stay. This hotel looked like a great option and it was. The location is literally right off the highway, just take the exit and turn right and you're there. We arrived pretty late at night, around 10:30, so it was already dark outside. The property from outside looked very clean and was well lit. There were no problems with parking and there were plenty of spaces. The lobby was nice and clean, and was well lit. The front desk staff got us checked in within 5 minutes and we were in rooms 115 and 117. I was in room 117. Both of the rooms were king size and easily could have accommodated all four of us if not more people. Seeing as it was pretty late when we got there, I did a quick glance over of the room, and it seemed clean and was quite a nice room. In the morning, I inspected the room more thoroughly, where I noticed a few minor things. First, the HVAC is a system that is automatic, so you just set the temperature and it will cool or heat to that temperature without letting you choose the mode. A little annoying but it was ok. The HVAC unit, which was below the window, made a rattling sound when the fan was on, which was a bit annoying but wasn't bad. Another minor thing is that the only clock in the room was in the form of an iHome, that was A) In the office area and B) wasn't set to the correct time. It was easy to change the time and move it however. Speaking of which, the room I was in had a microwave and a mini-fridge, both of which worked well. The microwave beeper was really loud and annoying though. There was also an extremely comfortable sofa bed in that room. The bathroom sink was in the main area to the left of the door and the counter was massive. They could have put three sinks and there still would have been plenty of room. While there was no closet, there was an area for hanging clothes with rather annoying hangers. The bathroom itself had a shower that had both a rain head and a normal shower. Both had amazing pressure and while the controls were a little confusing, they were easy to remember. One little thing is that the rain head was quite loose and could have fallen out probably if wiggled hard enough. There was no lack of towels throughout the room so that's always a plus. The bed was quite comfortable and the pillows were pretty soft but not extremely. There were tables on either side of the bed which was a good thing. However, the drawers in them hit the wall and there was some paint damage in certain areas of the room. It took me until the 2nd day to find the Kleenex box which was located on the wall next to the TV, which was a flat screen that was pretty large and had good quality. You could also hook up your own device which was nice. A minor complaint about the room is that there were tons of light switches, I counted 15 in total, which is a little too much in my opinion, but at least you get a lot of choices about lighting in this room. This hotel had a pool and it was quite nice. The temperature was cold at first but it was easy to adjust to. There was a hot tub, but it was way too hot, even for my parents. Also the temperature in the room had to be over 80 degrees, it was way too hot. The pool room was undergoing some sort of renovation at the time as well. Also, none of the lights in the actual pool worked, or maybe they just weren't turned on. Either way it was a little dark in there. However, the pool was open until 11PM so that was nice. This hotel also has 1 washing machine and 1 dryer. While you don't have to pay to use either, you do have to pay for detergent for the washer. There was also a breakfast service that had pretty good food and featured DIY waffles, eggs, milk, toast, your standard hotel breakfast stuff. One final minor thing, the key card that I was given was very picky and worked about 50% of the time. Overall, I think it was a great little hotel with a few small things that could easily be fixed, but there were no cleanliness issues and everything seemed to be in pretty good shape. So, for a weekend or maybe a weeklong stay, it's a good hotel that I would definitely recommend. I have a YouTube review of this hotel coming soon so there will be a link here.

"Quite Nice. Clean, Friendly and a Little Bright"

4
16/06/2017

I'll quickly start out with my only complaint because the Snowcap Lodge is a quality Best Western in all regards which is why I was surprised that they do not have room darkening drapes.It's June and it's the Northwest which means light until almost 10PM and again at 4:30AM. The room drapes filter the light, but they should be room darkening. With the hotel parking lot light on my room had too much light for this light sleeper to get a good night sleep. Seems like such a normal thing to have in any hotel and in winter it might still be an issue with the light, but putting that aside the place is otherwise great. I had a room on the first floor right across from the laundry area which I hoped would not be an issue and it was not. The hotel was quiet. Nice big clean rooms with a small refrigerator and microwave. A big nice shower with a tub. A good work desk and big TV. The free breakfast is quite varied and good and the internet works great. Definitely a well run establishment.

"great place to stay"

5
15/06/2017

We found the Snowcap Lodge to be very clean, comfortable, and friendly. The area is very picturesque near mountains and pine trees and the hotel is very nice compared to many others where we have stayed.

"Snowcap Lodge"

5
12/06/2017

This hotel had to be the cleanest of the Best Westerns that I have stayed in this past month of which there were about 16. The staff was super pleasant and very very accommodating. The decore was very current. The laundry room was very well maintained and there was no charge to do my laundry. The ONLY issue I had with this hotel is that I wish the room doors closed quieter. There was a lot of door slamming. Would definitely use this hotel again.

Snowcap Lodge B, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Eli Heen Front Desk Manager Best Western Snowcap Lodge

"Clean Close Hotel"

5
03/06/2017

Hotel is conveniently located near the Suncadia resort and close to town amenities. Hotel is Clean, well maintained, and beds are very conformable. If you are looking for a hotel that is affordable, updated and staffed with friendly people this is your place.

"Escape from renovations"

5
01/06/2017

Nice place to stay. A little spendy for Cle Elum but the amenities made up for that. The breakfast was delicious with lots of options which was nice to not have to go out to eat. The room was clean and comfortable.

"Comfortable, clean, convenient: the Three C's of a good hotel"

4
31/05/2017

We booked the hotel because of Cle Elum's proximity to Seattle and the positive reviews on various websites. The lodge is fairly easy to find. The building is located between I-90 and a Safeway grocery store. On 1st Street (the main drag), there is a sign that says Best Western and has a large arrow. The only problem? The sign is about 20 yard past the entrance to the parking lot, giving the impression that the entry is farther down the street. The only problem with this set up is that if you misinterpret the sign, the road turns into an on ramp for I-90! Once we got passed that issue, everything else went well. The lodge was easy to find, the front desk was easily accessible and check in took a very short time. (Warning: there is no elevator so a second floor room means a lot of hauling stuff upstairs if you pack as heavily as we do). The room itself is enormous. The layout is very open and easy to navigate, even with four of us and a boatload of suitcases. Although the highway is close by, it is a very quiet room.

"We were impressed with this motel"

5
27/05/2017

We really enjoyed our stay here. Our booked room had not been cleaned so we were promptly upgraded to a jacuzzi room. We loved the super clean room with top notch fixtures. The welcome cookies were an appreciated extra. Staff was very pleasant. Supermarket and good Mexican restaurant within walking distance. We also appreciated being able to take advantage of the stay & ski deal. It's an easy drive to ski. We also thought the breakfast options were varied and nice. We think this is a great losing option in Cle Elum!

"Wonderful experience"

5
26/05/2017

I was impressed. Nice hotel and friendly staff. Even helped us with an xtra room when needed and made sure the rooms were near each other. Early ck in was nice and late ck out was what we needed. The accommodated us.

"Quiet, Clean, Comfy"

5
20/05/2017

Rooms exceptionally quiet. Never heard other guests or the traffic. Beautiful, upscale property. Spotless and clean. Bed very comfortable. Tucked away at north end of town, but nothing is far away. Check out the Sunset Cafe on the main street. Famous for homemade raviolli but everything, and I mean everything, is exceptional.

"No elevator, ceiling over pool is damaged and missing"

2
14/05/2017

First, the lack of an elevator should not bother most, but will cause issues for guests with limited mobility. The rooms are large and nice. Sadly, customer service is lacking at the front desk, mostly due to one young man. The ceiling over a portion of the pool is damaged and missing. The noise from outside is noticeable in the rooms facing the parking lot. Breakfast is in a cramped space with limited seating. A positive is the shower. It had good pressure and lots of hot water. I did meet and chat with some very welcoming staff. So overall the hotel offered good and bad experiences.

snowcapmgr, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Eli Heen Front Desk Manager Best Western Snowcap Lodge

"Assisted Room left lot to be desired."

3
12/05/2017

Great towels and linens; Best shower controls ever seen. Pillows too hard. Blinding lights...THREE OVERHEAD SPOTLIGHTS ABOVE SINK. No sink in bathroom so no privacy for washing. Blinds let in too much light. Beds too high; trash bags tied so tight with air in them had to poke holes to use them; three clocks all on wrong time; incorrect instructions for internet above desk; terrible TV controls print so tiny could not read them; no paper/pen or critique forms in room (I've learned to carry my own); no luggage rack;

snowcapmgr, Front Office Manager at Best Western Snowcap Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Eli Heen Front Desk Manager Best Western Snowcap Lodge

"Best sleep I have ever had in a hotel"

4
11/05/2017

I picked this hotel because they had an indoor pool that was open 24/7 and the reviews were good. It was just me and my son, but when I booked the room I booked 2 queen beds, but when I went to check in the front desk told me they had me in a one bed room because they only showed one adult. It should not matter, if I booked 2 queen beds that is what I wanted. She was able to switch us to a room with 2 queens so they made it right. I have to say, one of the best nights sleep I have ever had in a hotel. Very quiet, bed super comfortable, room very clean. I hate to say but my son was so tired after the drive he did not want to get into the pool, but it did look nice. I did try the breakfast, it is in a very small room and not a lot of seating, and it was not the best, but it was ok. I will most definitely stay here again.

"Top notch stay"

5
08/05/2017

This is a beautiful, bright, modern facility set in a pretty location outside of main downtown area. The room was very clean and bright and included a sleeping area and a business area (with couch, table, desk and chair). Microwave and small refrigerator with free bottled water. Bed was superior and shower was wonderfully hot. Breakfast was exceptional with continental and hot choices (waffles, cheese omelet, sausages) and even scones. Staff was professional and check-in was quick and easy. Safeway and a couple of fast food places were across street.

"Very very happy with our stay!!"

5
05/05/2017

We were very pleased with our stay! Service was amazing and very clean!! We will be coming back and staying again! We really enjoyed your little town! Kids enjoyed the pool. I was really thankful to see we were able to use our Military discount! I even received a Thank you for your service!!

"Hidden Treasure"

5
01/05/2017

I didn't know what to expect, considering Cle Elum is a very small town on the side of the highway, but the Best Western SnowCap Lodge exceeded any possible expectations I might have had. Their staff was friendly and courteous, the rooms immaculate, and the venue was very quiet, despite being located at the end of a very busy parking lot. What a lovely experience!!

"Lovely overnight stay"

4
27/04/2017

We stopped for quick sleep after a long day of work, sports and driving. We enjoyed our stay because it was a nice quite escape from the normal for our traveling soccer family. It was also quite nice to be in such close proximity to a grocery store, restaurants and gas stations. Breakfast was very nice and had a lot of variety. All the employees were very friendly and helpful. We will definitely be staying again, when a similar situation arises.

"Great place to stay in Cle Elum, WA"

5
17/04/2017

Our stay at Snowcap lodge, Cle Elum was Fabulous! We were staying here for our daughter's wedding. We spent quite a bit of time at the lodge since we were in town earlier than most other guests and the weather was a little cold to go out for walks. The room was comfortable and clean so it wasn't hard to stay inside and visit with other members of our group staying at this lodge. The beds were very comfortable, same as we have at home, or better! We would definitely stay here again and would highly recommend this hotel to anyone staying in the area.

"WORST NIGHT EVER!!!"

3
12/04/2017

The room was clean. At 4 a.m,. someone tried to enter the room from the door between the rooms waking my wife and I up. Then there was a T V blaring and we never got back to sleep. This all happened less then 50 feet from the front desk. When I told the clerk at check out what happened he said there was a wedding party with a lot of alcohol at the hotel!

snowcapmgr, Front Office Manager at BEST WESTERN Snowcap Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 509-674-0200. Sincerely, Eli Heen Front Desk Manager Best Western Snowcap Lodge

"Good hotel"

5
11/04/2017

Hotel was great very nice beds nice rooms nice internet nice cable. would recommend this hotel to anybody. and will stay and use again from time to time when they are available not every location has one.. example morton.

snowcapmgr, Front Office Manager at BEST WESTERN Snowcap Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-674-0200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Eli Heen Front Desk Manager Best Western Snowcap Lodge

"Best Western Snowcap Lodge"

5
10/04/2017

My children loved the pool! Loved the complimentary waters in the room! Beds were comfortable and the breakfast was good! You can see the thought in customer service! They let us check in a bit earlier so that the kids could swim for a little while!

"Nothing Special"

3
09/04/2017

My husband and I stayed here one night while traveling. We did not spend much time in the hotel. The room looked quite nice, but there was a pretty bad smell. My husband says it smelled like a smoking room. I thought it smelled more like must. (Room 125) Nevertheless, it was quite unpleasant. It was late so we did not ask for another room. The shower was very nice, strong pressure. The TV was very close to the end of the bed and we had to hold the remote up to change the channel. (A taller TV stand would be nice). Breakfast was mediocre. We have stayed at a lot of Best Westerns, generally they are nicer than this one. I expect a bit more for $130 a night.

"Empolyees"

5
08/04/2017

They are so polite and very helpful and a very comfortable bed and clean rooms ,The continental breakfast is good and filling the hotel is very clean and so are the rooms . The staff is very polite and always there to meet your needs.

"One of my worst experience with best western."

1
20/11/2016

One of my worst experiences with best western Check was terrible, would not honor my previous discuss discount. Rooms smells bad. Pool was toxic. Sink drain was broken and FULL of hair. Water pressure was inconsistent. Sheriff was presented and walking bthe grounds all evening. Didn't feel my children were safe. Staff was greasy and standoffish. Beds were extremely uncomfortable. And room temperature wouldn't stay consistent.

snowcapmgr, General Manager at BEST WESTERN Snowcap Lodge, responded to this review
I sincerely apologize for this experience. I would like to discuss this further to make the situation corrected. Please contact me directly at the hotel, or by Emailing me attaention G.M. at [email protected] Thank you, Sanjay

"Great Hotel BAD Waffles"

4
16/11/2016

Love staying at BW all over the western US. You can depend on quality service and clean comfortable rooms with nice contintntal breakfasts. The Snowcap in Cle Elum, WA, whee I have stayed 5 or so times,has been good except this stay they had gross tasting waffles. I love my waffles.

snowcapmgr, Front Desk at BEST WESTERN Snowcap Lodge, responded to this review
Thank you for staying with Best Western. We appreciate your response in regards to your experience. We sincerely apologize for the Bad waffles. We have addressed the issue. We hope your next stay with us is much better. Sincerely, Karuna

"Nice Hotel, Nice Amenities"

5
08/11/2016

Unexpected amenities like locally roasted coffee and double shower heads. Rooms very clean and comfortable. Pretty good location next to Safeway, just about a mile from downtown restaurants, easy drives to other interesting towns in area. I hope to return to Cle Elum to further explore, would certainly consider staying at this hotel again.

"Cle Elum Best Western"

4
28/10/2016

Good hotel, off the freeway and relatively quiet. Good Mexican restaurant within two blocks as well as several fast food places and a Safeway store. Didn't eat the complimentary breakfast but it looked pretty good with egg patties, sausage, etc.

"Huge room and very comfy"

4
17/10/2016

Nice hotel and our room was huge room 225. Comfortable and very clean and quiet. Easy to find, friendly front desk people, very friendly cleaning staff. Couple places to eat within walking distance. Highly recommend this hotel.

"Pleasantly Suprised"

4
12/10/2016

Service at front desk was good and expedient. The Hotel was clean and the room was spacious and attractive. Pillows on bed were uncomfortable ( I usually bring my own because I'm picky) the bed was very comfortable. The early morning traffic noise was a bit much so I would recommend getting a room opposite of the freeway if you want to sleep in. This will be my go to Hotel when staying in Cle-Elum in the future.

"Great place!"

5
11/10/2016

This is the Only place we will stay in Cle Elum...Clean ,friendly with fresh baked cookies !The morning breakfast is warm and fresh hot food...Making a hot crisp waffle fresh is my favorite !!! Easy on and off access to I 90

"Very Pleased"

4
07/10/2016

Rooms were upgraded nicely and the breakfast was really good and relaxing. I'd recommend staying here if you enjoy a nice quiet setting. Also, it's nice that they've got varying food places right around the hotel and a Safeway.

"Great Stay"

5
05/10/2016

Nice, clean hotel with all the amenities - only thing that didn't work was the drain plug in my bathroom. I couldn't take a bath. I also found the remote control for the TV a bit complicated. It might be helpful for the hotel to include instructions.

"Excellent accomodations"

5
30/09/2016

We always enjoy our stay in the Sno Cap Lodge. It is our motel of choice while in Cle Ellum. The rooms are spacious, the rain showers are very refreshing. Breakfast, is better than most motels. Always fresh cookies in the evening. A short walk to restaurants, a major store & gas station.

"Worst Great Western "

1
29/09/2016

This was a pit stop for us on a long drive - what we really wanted was a good night's sleep. So we were very tolerant throughout a lengthy and never resolved problem with wifi. At midnight when I trod on a sharp stone, I was too tired to get dressed and take it to reception (as the duty manager - David Palma - later told me I should have done) The next morning housekeeping tried to get in at 7.28am. They attempted again at 7.53am and finally at 8.50am. At this point we spoke to Lynn from housekeeping who showed us that the front desk had us checked out. We went to the front desk: no, said Mr Palma, Lynn was wrong. Of course, it's precisely when things go wrong that a company has the opportunity to demonstrate good customer service. We did not get that: we got passive-aggression, constant talking over us and even laughing at us. This enflamed an already irritating situation, exacerbated of course by lack of sleep. The room (sharp stone aside) was good: clean and spacious. But the spectacular lack of customer service, coupled with the attempts to get into our room way before check out time, all exacerbated by a lack of accountability, means I'll steer well clear of "Best" Westerns in future. This was the only single episode of bad service in 3 weeks in Canada and the US however, so I'm sure it's an anomaly and we'll be more careful where we stay in future.

"Simply Perfect"

5
27/09/2016

This hotel was the best hotel we stayed at on our recent trip to Washington. The staff was friendly, the hotel was spotless, and the beds were incredibly comfortable despite being hotel beds. This hotel is close to amenities (gas stations and fast food restaurants) as well as close to town. The hot tub/pool area was perfect and the continental breakfast was the best that we'd had thus far on this particular trip. All the rooms have been upgraded with top of the line features (stainless steel mini fridges and microwaves, ipod stereos, recessed lighting and beautiful updated bathrooms). This hotel was quiet and comfortable. My husband and I will only stay here when we return to visit some friends.

"Comfortable room but freezing pool!"

4
21/09/2016

We stopped in at the hotel because our previous stay at a Best Western had been good. We needed a pool for our children who had been sitting in a car for too long that day. Problem was that the main pool was very cold. Even our 4 year old could not be in it for more than a minute. A week later and he still talks about the hotel with the cold pool! We were happy with the room but very disappointed that the pool was too cold and we could not enjoy it since this was the reason for choosing this hotel.

"Best Mountain Lodging"

5
13/09/2016

Crossing Snoqualmie Pass, this is the most comfortable hotel between Ellensburg and Issaquah along I 90. Rooms are spacious, thoughtfully appointed, and fit with high quality linens and towels. On the out-skirts of Cle Elum, near the Safeway grocery store and several restaurants, the Snowcap Lodge. Even in snowy, cold mountain weather, the indoor pool is warm and inviting. This hotel is super!

"Yuck"

2
10/09/2016

Nothing worse then paying for the "upgrade" to the soaking tub room and finding pubic hairs all over it and have it greasy and oily. Yuck. Seriously...yuck. Mattress was old, no support. Carpet stained. Room was small. Upgraded to try and relax alittle but....yuck.

"Disappointed"

3
27/08/2016

Just needed a place to sleep and then get back on the road, Made a bad choice. Break fast was not ready when it was supposed to be, The young man that was on the night shift didn't really care that we were there or not. I have stayed at a lot of Best Westerns very happy with most but service here was not good.

"Quick trip to see the grand kids"

5
25/08/2016

The layout of the room was really good Lots of counter space, and the lighting was good. Many hotel rooms are so dark and under lighted. Also, the bathroom was well ventilated and properly lighted with a good shower. I do not like the scented shower jells they supply at most if not all Best Western hotels. A good bar of soap with out a lot of perfume would be better and a little bottle of shampoo. I was impressed with the size and quality of the TV. We normally only watch the news, but it is a step up from other hotels we have stayed at. As for the breakfast, it was a lot better than most places we have stayed at considering that you don't have a full kitchen. Also, very good coffee and that is important to the average traveler. Over all, it was a good stay. the only problem was no elevator to the second floor which is a big problem for older people. it's a tough climb with luggage. Oh yes, adequate parking but no enough lighting outside and in the back.

"Great room, poor service, good hot breakfast"

3
08/08/2016

The room was really nice, the staff that cleans the rooms were nice but the receptionists were not friendly. Also one was smoking right by the front doors and even tried to hide his cigarette when we passed. Good spread of hot and cold breakfast. Very good waffles. Shower/tub combo in the King bed room had a shower head from the sealing and a regular one from the wall. Other than the grumpy receptionists our stay was good.

snowcapmgr, Manager at BEST WESTERN Snowcap Lodge, responded to this review
Dear Julie, Thank you for completing the survey regarding your recent experience with us here at the Best Western Snowcap Lodge, in beautiful Cle Elum, WA. I do apologize for the lack of enthusiasm expressed to you by the front desk staff, we and will be following up with our team regarding the matter. We hope to see you again soon to not only meet but exceed your expectations. Sincerely, David M Palma BEST WESTERN - Snowcap Lodge

"Shower anyone"

4
03/08/2016

I travel for a living and try and stay at BW when I can. I really enjoyed this location. Comfortable bed great pillows. And I loved the shower, had two shower heads one straight down and the other off the wall like all others. Nice deep tub and very clean. I'm going to give this hotel a very high mark because it is lower than average prices and all the above. Great location as well. Ellensburg is always booked, stay here it's a better hotel any ways.

snowcapmgr, Manager at BEST WESTERN Snowcap Lodge, responded to this review
Thank you for your feedback regarding your recent stay here at the Best Western Snowcap Lodge in beautiful Cle Elum, Washington. Im so glad you enjoyed the really amazing showers we offer, and hearing about your experience makes it worth all the extra time we put into the details that make Snowcap Lodge so unique. Thank you again for taking the time to share your experience. And its been a pleasure to serve you. And we look forward to seeing you again soon. Sincerely, David BEST WESTERN - Snowcap Lodge

"Great Staff!"

4
01/08/2016

I arrived very early in the day (hours prior to check-in), and was completely exhausted. I was greeted by one of the staff at check-in who was very friendly and strived to accommodate my request for an early check-in. Although the hotel was at maximum capacity, she was able to accommodate us with an early check-in, which was really a life saver. The room was very clean, and the beds were extremely comfortable. I did struggle having a good Wi-Fi connection-- seemed to keep dropping, and the room was not well set-up with lighting at a vanity. Would definitely recommend to others traveling in the area.

snowcapmgr, Manager at BEST WESTERN Snowcap Lodge, responded to this review
Dear Lisa, Thank you for feedback regarding your recent stay with us here at the Best Western Snowcap Lodge, in beautiful Cle Elum, WA. Your satisfaction is very important to us and we value your feedback, and will be looking into how we might improve the wifi network. We look forward to serving you again soon. Sincerely, David Best Western - Snowcap Lodge

"Surprised at quality"

5
29/07/2016

After some reviews I read I expected to be a bit let down--but the room was very spacious (a suite), and everything was clean and up-to-date. The bed was really comfy, and although the property is close to the Interstate it was quiet. Excellent room.

"Good quality accommodations at a fair price"

3
27/07/2016

The Good: The Best Western Brand has upped their game in recent years and this location is a good example of it. Very spacious rooms, clean, and well maintained facility. The pool and hot tub, although small, was a nice touch and welcome relief after 4 days out on the trails in the area. The breakfast is the standard "free breakfast" meal that many hotels in this class of service offer these days. Nothing spectacular, but the juice and coffee are fine. I never understand why these establishments cannot find a good egg product to offer that at least pretends to be real. The Bad: The biggest disappointment was the staff. We discovered our TV was not operating and upon contacting the front desk we were met with with a very unsympathetic "Sorry about that." Wow, that's the best you can say? No maintenance staff on site to help with the issue. When I asked how they were going to compensate me for not having a pretty important component of a room operational the desk person offered the "Manager's Special" price, which was a whopping 10% discount. So, I guess if you want to pay the "Manager's Special" price don't expect your TV to work. If I wanted something better (which I did) I had to speak to the manager in the morning. Well, the manager wasn't around in the morning so that didn't work. In the end we did get another 10% taken off but it was like pulling teeth to get it and the "manager" was unapologetic. It's not the amount of the discount as much as the way it was handled that was disappointing. A good stay tainted by bad customer service.

"Not Happy"

2
26/07/2016

We are seniors and we are up early and on the road early. We also like to stop early. As a result of this, when I book a Hotel/Motel, I always request an early check-in. I do realize this does not guarantee you an early room, but generally, they try to accommodate. We stay at B/W almost exclusively when travel in Can. or USA. We arrived at Che Elum around 1:00 p.m. When I went to check-in at the front desk I was told check-in was 4:00 p.m. I said you don't have nothing? She replied No! She than said come back at 3:00 maybe then. I the mentioned I had early check-in request, and she said, come back at 3, and it;s first come first served. We are travelling that way more often and thought this was a great time fo day to stop. WE won't be stopping there anymore. Shows the importance of first impressions. Other than that the hotel was great. The rooms were nice, and they were clean. No problem with anything else. But that was enough for us? Most B/W try hard to accommodate our early arrival, and by early, I mean after 12 noon.

"Disappointing stay"

3
23/07/2016

The room was extraordinary but I have mobility problems, and they did not honor my request on the website for a first floor room. Instead I was put up on the second floor, and had to navigate stairs with a new knee while trying to pack my luggage laptop, etc. up the stairs. Thanks to Christ who was extraordinarily helpful and made sure I did not carry my luggage back down to car. Hotel has no elevator and bottom floor was packed with people working on the Snoqualmie Pass. If you havemobility problems. make sure they honor your first floor reservation on the web site and at the Cle Elum Hotel

"Great stay"

5
18/07/2016

We stayed at the BW Snowcap Lodge the night before a backpacking trip and we very pleased. The hotel does not have an elevator, and we had our big packs, so it was nice that the front desk asked us if we would like a room on the first floor. We had a king room with a separate sitting area. Everything was in good condition and well maintained. No complaints at all! There are a few things that we especially appreciated. In the sitting area was a mini fridge and microwave. There is a Safeway next door, so we got a few last minute food items and were able to store them properly. Also, there is a dark towel as well as an individual makeup remover wipe provided. I usually bring my own so I don't mess up hotels white towels, so this was nice that they had thought of that. They also provide a ziplock bag of older towels that are for your use to clean up gear etc. In an area full of outdoor adventure, this was an especially nice touch! As for the basics, the bed was very comfortable, plenty of outlets and lighting, huge vanity area separate from the bathroom, comfortable couch, ac worked well, and carpet etc were clean.

"Overall very average"

3
18/07/2016

The hotel itself was very average. Nothing extra special. The customer service upon check in was pretty much none existent. She basically kept her head down and checked us in quietly with no engagement of conversation. Seemed she was not happy to be at work that day. The room itself was comfortable and quiet.

"Short stay in a quality hotel"

4
18/07/2016

We were there for only one night and arrived late at that, so we didn't spend a lot of time in the hotel, but we were impressed. The rooms are huge and very comfortable. The breakfast was good with the usual scrambled eggs, sausage, etc. and it tasted pretty fresh. Everyone seems to mention the Safeway. We did need a couple of things and its a short walk across the parking lot which is convenient. We would stay here again.

"Clean, comfortable room for the night"

3
11/07/2016

Room was on the 2nd floor, easy access to the parking lot, room was at the end of the hallway, very quiet, nice-sized tub/shower. Conveniently located right next to a grocery store, with gas stations and coffee shops, a mile or two down the road. Staff was nice. Biggest complaint was that someone seemed to be smoking in the room downstairs from us late at night, and the smell started to come into our bathroom. Closed the bathroom door overnight, which helped and then aired out the room in the morning. Told the staff in the morning, who had apparently heard more than 1 complaint about that person smoking inside their room/smell of smoke, so they were very apologetic but not a lot they could do. Despite this inconvenience (second hand smoke triggers my asthma), if I need to stay in the area again, I would feel comfortable staying here.

"nice staff, uninteresting building"

3
10/07/2016

room was on the first floor, easy access, problem with sink, staff was responsive but could not fix it, building appeared to be in good repair but was nothing special,location was good but this is a small town with not a lot of distance to cover.

"Long"

5
05/07/2016

This was a very nice hotel at a convenient location. Nice rooms. I will plan to stop there again on trips East now that I know how to find it (everybody around there describes it as "next to Safeway". The process of completing this review, however seems to go on too long.

"Beyond Expectation"

5
28/06/2016

I can't rave enough about this hotel. I didn't want to leave!!! It's comfortable and so clean. I just wanted to hang out in the hotel room and enjoy the quiet instead of continuing on my trip. Also, it's locatetion near restaurants and a grocery store was an additional plus.

"Ritz Carlton of Cle Elum"

4
25/06/2016

Not really the Ritz, but compared to every other hotel in this town, it's very nice. I've stayed in just about every hotel in Cle Elum and finally had the opportunity to stay at this property. It books early and can be difficult to find a room and now I understand why. It's modern (rare for Cle Elum), new(er), has a beautiful indoor pool, cardio workout room, and gigantic guest rooms. Complimentary wifi, chilled bottled water and fresh baked cookies for all guests. My king room with a suite/sitting area had a sink/wet bar, mini fridge and microwave. The bathroom floor and tub/shower were marble. The sofa was leather. It was quiet, clean, beyond comfortable and not that much more money than other hotels in the area. Breakfast was a little better than the standard carb fest that most hotels offer. Pre-made omelettes and sausage were part of the small buffet. The only thing to note for travelers who may need an elevator is they do not have one. Stairs only, so request a first floor room if that's an issue.

"Great place to stay"

5
24/06/2016

Lodge well maintained inside and out - many extras such as large shower, dispensable shampoo, conditioner, shower gel, stainless steel coffee pot, microwave with glass top, nice living area, comfortable bed - room was quiet as well. Staff was courteous and helpful and breakfast was great.

"Always enjoy our stay here"

5
20/06/2016

We always stay here on our way from Spokane back to the Puget Sound. The next morning we go to Owens Meat Market just down the road on the main street. Their sausage and jerky is the best. The BW is in a nice setting, quiet and staff very friendly. Highly recommend it.

"Unfriendly front desk"

3
15/06/2016

Our group had booked 6 different rooms back in January for a wedding in the area. We all arrived at different times and days. We all arrived earlier than check-in time stated to be 4PM. That is an hour later than hotels I have visited. We found the front desk team quite rigid and not very friendly or compassionate only repeating hotel policy. Rooms come available as they are cleaned, not all at 4PM. All of our group independently said they had a similar front desk experience. One sat in the lobby after this experience and saw another customer arrive and were issued a room. When the front desk was confronted about this they were told they had priority because of a wedding. Well we were part of another wedding but got no such priority. Based on this experience I will use a different hotel when staying in Cle Elum, WA. This was nothing like other Best Western stays in other locations which had always been favorable. That was the reason why we picked this hotel in Cle Elum, WA.

"Don't Plan on Breakfast if you Work in the AM"

3
10/06/2016

The gentlemen at the front desk gave us an incredibly hard time when we when to get food to go prior to the 6:30 AM breakfast start. A majority of business folks are up and on the road prior to 6:30 AM and having no breakfast after spending over $100 per night in unacceptable. I hope the owner gets this fixed - we'll see.

"overnight stay"

5
08/06/2016

Very nice hotel, with large rooms. Very clean. No elevator, no view. Comfortable, and a fairly new hotel. Wifi was pretty good and parking was good with no charge. Plenty of places to eat close by, with a Safeway across the parking lot.

"Comfortable"

5
06/06/2016

Good clean place to stay. Quiet and the hot breakfast nice. Would recommend staying at this hotel. The tv was strange, the speakers were in the back of the screen and the volume had to be adjusted fairly high to here the program.

"Good Facility But ...."

3
04/06/2016

This is a nice motel, but there have been some changes in staff and the overall service and pleasantness of the stay has declined. Finding HAIR in by breakfast was also not a good way to start the day. I think that is due to the fact the young man at the desk has to also do kitchen duty and was wearing some strange leather looking cap. Nice guy but multitasking at that time of the morning is probably a poor management decision. I like the pool, Hot Tub, the Breakfast is standard, room rates I thought were a bit high for this property.

"A cut above the average Best Western, and VERY convenient to the horse park, but don't plan to breakfast here"

4
01/06/2016

The only way this hotel could be more convenient to the Washington State Horse Park is if the hotel were IN the park! Literally located across the street, it's almost as convenient as staying on the grounds, and far more comfortable. This was my second stay. As it was Memorial Day weekend, the suite I had last year was unavailable, so I booked a regular room. My room was still quite spacious, and well-appointed. The bed was comfortable and linens were fresh. Towels were fluffy and amply provided. I did, however, miss the robe provided with the suite I had last year! Like many mid-range hotels, this property has gone from providing individual toiletries to a wall dispenser in the shower. I think it's tacky, and it's a pet peeve of mine, as there's no way of knowing what is actually in the dispenser - the buttons are simply labeled "shampoo," "body wash," etc. I can't recall if I had breakfast at this property on my last stay, but I did this time. I wish I hadn't. Not only was the selection a notch or two below the average offering at this price point, the "omelet" I selected had a 2.5" long black hair resting on it. I didn't notice until I had already taken a bite - ugh! And I say "omelet," because I wonder whether any eggs were harmed in the making of it - it had a rather unnatural texture and the filling was unidentifiable. Probably, it was a frozen product that had been defrosted and put in the warmer. The sweet rolls offerings featured scones that looked as though they'd make better doorstops than edibles. There was no attendant on duty during the 15 minutes or so I was there, and ALL of the tables were loaded with crumbs, despite there was only one other couple in the room. I had to wipe down a table before sitting down.

"Clean, spacious and comfortable"

4
31/05/2016

Very spacious king room with small sitting area, fridge and microwave. Clean and comfortable. Double shower heads in our room...normal place and one on the ceiling. Indoor pool and jacuzzi spa, although spa jets were not working. Friendly staff.

"Very nice"

4
27/05/2016

Enjoyed our single night here. Hotel was very clean and updated. So quiet, I wondered if we were the only people there. Breakfast was typical fake egg omelette and make your own waffles. Sausages were really good for what ever reason. Swimming pool was clean and the kids we saw playing in there were sure enjoying themselves.

"Nice, clean hotel"

4
24/05/2016

We needed a hotel for a 1-night stay in Cle Elum. We were attending a wedding and didn't want to spend $800 staying at the Suncadia Resort with a 2-night minimum stay. The Best Western was very nice for the money. The room was clean and spacious and they have a complimentary breakfast as well. Only complaint was the TV is located at the end of the bed so you can't see if from the sitting area and it's sits so low that you can't actually see it while you're laying in bed. Otherwise it's a good value.

"Everything great except the bed"

3
23/05/2016

We reserved our room and then had a change of plans, but since we missed the deadline by 2 hours, were told that we couldn't cancel. So while that was irritating, we figured if they were going to charge us, we might as well stay. Check in went easily, guy at the front desk was very nice, though his hair was greasy. The room was nice and while the bed seemed very cushy and comfy it was high and hard for a short person to get on. It was too soft and pillowy and if I got on it, it wanted to roll me back off. My husband and I had a terrible sleep and couldn't wait to get out of there. The breakfast was free and fine, the hot tub felt good but the bed made the visit a negative.

"great place to stay"

5
15/05/2016

Stopped here for overnight on the way to Glacier National Park. Hotel is beautiful, easy to find and the staff friendly and helpful. Room was very clean, large and upscale ammenities. Bed and pillows very good. Quiet night followed by a very nice breakfast--good selection of hot and cold items with large breakfast room.

"A nice, clean, friendly, quiet place to stay. We will be sure to stay here again if needed and mention it to others.rs"

5
09/05/2016

Great place to stay, clean and friendly. Was very late,we were tired and did not want to drive anymore. We were driving west and the two previous towns were all booked, no vacancy. This hotel made us happy.

"Oasis in the mountians"

5
28/04/2016

Lot of miles traveled for work very tired, saw sign for BW, pulled in they had a room treated me great, room was lovely, place was lovely service was lovely. what more can you say, I would go there again. If your smart you too will stay here.

"Exceeded my expectations"

5
26/04/2016

Room was very very clean and spacious. King bed was very comfortable. Staff was pleasant and helpful. Shower was great. Breakfast was decent and included waffles, sausage, biscuits & gravy, eggs, cereal, yogurt, oatmeal (instant), breads, juices, coffee. Staff went through several times while we were eating to make sure things stayed stocked. We had a room with the large tub for two - and yes - it was truly a large and comfortable soaking tub. If you plan to use that, bring your own bath salts. Even though it was not far from the freeway, we could not hear freeway sounds. Room had an iHome player to attach an iPod to (if you like your own music) - TV had no ability to play DVR. Things to be aware of: It is a two story hotel, but no elevator. If you have mobility issues, make sure that is known when you book so you can get a ground floor. There are no dresser drawers (though we don't usually use them) Room walls are not sound-proof. You can easily hear muffled conversations or walking upstairs.

"No working people wanted"

3
20/04/2016

Breakfast doesn't start till 6:30 or a little after. Most hotels start their breakfast at 6 a.m. Monday through Friday. This hotel does not want they working people to stay at the hotel. They know that the working people leave for work early so they serve their breakfast late. Furniture beds carpeting only deserve 3 stars.

snowcapmgr, General Manager at BEST WESTERN Snowcap Lodge, responded to this review
Hi there! I want to start by apologizing for not meeting your expectations of a Best Western on your recent stay with us here at the Snowcap Lodge. Your satisfaction is important to us. As a Best Western branded hotel we do offer many of the same amenities of other Best Western's you have stayed at, however being that each Best Western is independently owned and operated there will always be little differences that make each property unique. We absolutely do our best to accommodate all of our guests and make each stay with us a superior experience. Again, I apologize this was not the case for you. Our breakfast hours have been the same for the 10+ years we have been open. We have business travelers, leisure travelers, and some people that just stop to rest between mountain passes. Unfortunately we cannot please them all, but that doesn't mean we don't try. Best Western is now offering a Grab-n-Go breakfast option for any travelers leaving before our posted breakfast hours. If you ever decide to stop in and try us again just inquire with the front desk and they will be sure you do not leave for work with an empty stomach. Thank you for your review. We do appreciate all of our guests input. Constructive criticism is how we improve for guests in the future. We hope you will give us another chance if you are ever in the area. Kindest Regards, Desi General Manager Best Western, Snowcap Lodge Cle Elum, WA 98922

"Good Hotel"

4
19/04/2016

Very clean. Rooms are very nice and clean, quiet. Bathrooms are nice, loved the shower. Only thing I don't like is that the sink is separate from the shower. Requested a corner room but did not get it and I don't think my request was given any thought. Hotel was not packed so I would have like my request fulfilled.

snowcapmgr, General Manager at BEST WESTERN Snowcap Lodge, responded to this review
Thank you Debby! Its always a pleasure to hear the things our guests LOVE about our property. Each review we get a little closer to 100% satisfaction guaranteed. Thank you for helping us get closer to our goal. We definitely do our best to accommodate any special requests and I am sorry we were unable to do so in your case. Sometimes it has to due with availability of rooms and other times it is simply the roomtype you reserved that prevents us from obliging which was the case with your request. I did a little investigating and see that you booked a standard king room online or with the 800 number. Unfortunately there is a flaw in our system somewhere that does not transfer any special requests to our property when booked elsewhere. We do always suggest you book with us directly at the hotel if possible or atleast give us a ring if there is a special request you would like us to try and fulfill. Our standard king rooms are just not located in corners, that is the only reason I can see that they were unable to get you into a corner room. All of our corner rooms are standard queen rooms or double queens. Had we been made aware of your request we absolutely would have done our best to accommodate it by changing the roomtype you were being placed in. I apologize if you felt that was not the case upon your arrival. Our front desk agents are here to insure you have the best stay possible. We do hope that you give us another chance to show you what a superior stay we can provide you the next time you come through town. Thank you for staying! Kindest Regards, Desi General Manager Best Western, Snowcap Lodge Cle Elum, WA 98922

"Good but not in all ways"

4
07/04/2016

Clean rooms, friendly people, but they ran out of bacon, biscuits, and orange juice 45 minutes before the end of breakfast and wouldn't provide more. Having a hearty breakfast was one reason we decided to stay there.

snowcapmgr, General Manager at BEST WESTERN Snowcap Lodge, responded to this review
Hi Bill! We are very pleased to hear that you enjoyed your stay at the Best Western, Snowcap Lodge in Cle Elum, WA. We have been a little short staffed lately and I sincerely apologize breakfast did not meet your expectations. I see that you stayed on a Thursday night so breakfast should have been available til 9:30. We do stop cooking hot food at 9am during the week but if there is something out and you inform our front desk agent they will do their best to accommodate your request. It just takes a few minutes to pop an omelet in the microwave. Bacon is not something we typically serve at our location but our breakfast maple sausages are amazing and also only take a few minutes to heat up. If you find yourself staying with us again in the future just remember it never hurts to ask. Thanks again for staying and we hope to see you again soon! Kindest Regards, Desi General Manager Best Western, Snowcap Lodge Cle Elum, WA 98922

"Would recommend to anyone!"

4
05/04/2016

We stayed here on March 26,2016. We were impressed with the cleanliness of bathrooms, rooms, the whole hotel. The evening free snacks, the deep tub in our room, comfortable beds, the awesome verity of breakfast, the clean TV remote! Clear good TV. The location because it is not to far from freeway. Across the street was a gas station and Safe way store. It was just far enough away from regular busy traffic so it was kind of secluded. The front desk employee was very polite and quick to get us set up for our room. We would definitely recommend this hotel to anyone! The price was responsible. Close to 127.00 a night.

"GREAT NIGHT IN CLE ELUM"

5
26/03/2016

We made a reservation at the Best Western Snowcap Lodge during our spring break trip to Washington State. We were not disappointed by our stay. The staff was very nice during check and our entire family enjoyed our room. We will stay here again and would recommend it to those seeking a quiet night in a clean and comfortable room.

"Nearly perfect stay"

4
21/02/2016

This was my second time staying here. Rooms are clean and comfy as are the beds. Staff is friendly and nice. Breakfast is good and you get a real breakfast not just muffins and pastries. The pool was a lot of fun as well. The only problem was the hot tub. It smelled too strong from chlorine and it was dirty looking. The grout and tub was in serious need of some elbow grease. Hopefully that will be cleaned up next time we stay. I would definitely recommend this place though and will stay again.

"Consistently a pleasure"

4
16/02/2016

This is our second time staying at the Snowcap Lodge. Once again our expectations were met. The front desk staff were friendly, informative, and accommodating just like our first stay here. We inquired about a good place to eat and the gentleman recommended the Cottage Cafe (the meatloaf was delicious). The breakfast was well stocked, and the gentleman staffing it was very friendly as well. Our room with one King bed was very clean (A HUGE PLUS), and very comfortable. We will continue staying at Best Western Snowcap Lodge whenever we travel to Cle Elum.

"Great deal!"

5
02/02/2016

This hotel is a lovely find. I loved the TWO shower heads in the shower, the spacious rooms and the amazing package they have that includes two lift tickets to Snoqualmie! We will definitely stay there again! The staff is helpful and very accommodating and Cle Elum is a cute little town.

"beds to die for"

5
02/02/2016

I spend every visit to Cle Elum at the best western because the beds and pillows are to die for. I would love to buy the pillows for my home. My sister come to visit our Mom and share a room about 6 times a year. I sleep better at this facility than I do at home.

"Snowy Day"

3
30/01/2016

We booked for 2 tonights at BW Snowcap Lodge. The Room are Spacious and Clean. As my Opinion Room Service taking their pride to do their work. Small amenity like fridge/microwave/coffee maker/tea/breakfast included are added to the stay. Staff of Room Service are Friendly and So does Receptionist from the front. Hopefully when we come back to Cle Elum BW Snowcap will be more Service Competitive like other hotel we stayed. Traveling around the world make you wonder why other hotels is busy and clientele keep coming back.

"Better than I expected"

5
18/01/2016

I have stayed at some best westerns that are not too great but this one was fantastic! The breakfast is so HUGE! I could have just had this all day and would have been just fine for the rest of the day. The rooms were very clean and comfortable. I will bring my own pillow next time I come here because I am rather particular and these were standard hotel pillows (feather pillows and LOTS of them). We had satellite TV, a microwave, mini fridge and deep tub to soak in after a long day of snowmobiling in Ronald/Roslyn. The location couldn't have been better and staff were very friendly. I would definitely stay again and likely will again next snowmobiling trip.

"Well looked after at the Snowcap lodge..."

5
18/01/2016

Two couples traveling. We had a very nice stay at the hotel. Rooms were large, clean, modern. One couple needed a handicap accessible room. When we each booked separately, I asked if we could be near the other couple and on the first floor. They said they would note it but couldn't promise. We were right across the hall. We got the sense that the staff would go the extra step for you. A couple of down side comments, 1) the hot tub is out of commission, check if it's fixed if that's why you are going, 2) no elevator, we were on the first floor so it didn't matter, but know that, if carrying your gear up a flight of stairs is a big deal, 3) breakfast room a bit small, or maybe the tables too large...just a limited number of seats if it's busy. But all of these are not a big deal and to us, the service and nice room (and the evening fresh cookies) certainly made this a good choice.

"A Surprising Gem of a Place to Stay!"

4
18/01/2016

Bottom Line Up Front - a superb establishment that I highly recommend and would definitely stay at again. I am normally a Hilton chain stayer as I travel a lot for work and value the consistency - particularly when going to a new place - I know what I am going to get for the price I am paying. We needed at least 2 rooms near Roslyn, WA as we were going snowmobiling with our daughter and grand-kids. My wife picked out the Snowcap Lodge and I tell you what, this is a superb establishment. Staff - Very friendly and very responsive to client needs. Every staff member I met or even passed by greeted me and were very helpful, from getting more food at the breakfast when they ran low, needed more towels, or directions. Rooms - Rooms were larger than anticipated. They were fully equipped - refrigerator, microwave, coffee pot, hairdryer, satellite flat screen (note, the hairdryer in room 214 was broken). They pretty much thought of everything. There were special towels they called "Rag Bag" that you can use to wipe down your boots or messes without messing up the nice ones. The beds were comfy but the pillows were not so hot, there wasn't much of a choice and were hard. Food - Breakfast - the breakfast was pretty much standard hotel breakfast bar food - waffles, omelettes, sausage, biscuits, gravy, cereal, bagels, etc. Nothing super great but better than most. They put out fresh cookies, hot chocolate and cider in the evenings from 6-9pm. There were usually at least 4 types of cookies and they were all good. A nice touch - take the kids to the pool and the old folks eat cookies and drink coco while we watch.... Facilities - heated indoor swimming pool was a little cool for adults but the grand kids didn't seem to mind. The fitness room was well equipped and ready for use. The hot tub was out of commission and would have been a welcome addition. They had pool towels so you did 't have to use your room towels. Nearby/with-in easy walking distance - Safeway is across the street, maybe one minute walk, door to door. Dining super close - McDonalds, Taco Bell, Burger King, Thai, Mexican. I would highly recommend staying here and will definitely stay here again if I am in the area!!!

"Best customer service- very nice rooms!"

5
12/01/2016

If you stay in Cle Elum, stay here! Even if you are in Ellensburg, it's worth the 20 min drive! Recently remodeled and excellent customer service. The rooms are gorgeous and the breakfast is good. Just across from Safeway, good Mexican place next door.

"Awesome Place!"

5
08/01/2016

Very friendly staff! Excellent room! Beautiful and romantic! We booked this hotel for a weekend trip to Leavenworth WA. We are extremely pleased with our beautiful room! It was very private and comfortable. Absolutely huge with a comfortable seating area. We had the king room with tub for two. The tub was in the living room, but on the other side of the room from the bed so that it wasn't uncomfortable. The TV is in between the living room area and the tub so we could watch TV from the tub or the couch. The bed was comfortable with soft and fresh bed sheets and pillows. We very much enjoyed our stay and look forward to staying at a Best Western soon in the future.

"NEW YEARS STAY"

5
04/01/2016

professional staff excellent, despite being short handed by 4 employees, the night auditor moved through all the reservations with rooms available very smoothly, politely and apologetically, judging from my view at the pool, the body language of the guest in the lobby was less than polite and most likely aggravated at best , however the young lady at the desk just kept her smile going on and at last got everyone to their room.

"Basic, Clean..."

4
02/01/2016

Stayed a night so that we could enjoy the snow activities in Suncadia with a budget. It was a good choice, just about 10 minutes from the resort. My teenage kids enjoyed the pool and hot tub after playing in the snow all day. We should have payed better attention upon checking in when they asked if we preferred a top floor or bottom floor stay... next time, choose top floor if you don't have young kids. If you do have young kids, please choose bottom floor. We had a child above us jumping, running, who-knows-what, then crying before bed up until about 11pm. Then at 6:30/7am, right back at it. The hotel was full of kids, and quite booked so we didn't complain knowing that it's expected and everyone is there to enjoy themselves... so don't expect a quiet stay. Enjoyed the complimentary cookies and warm cider that night. And breakfast was crowded but pretty good for complimentary breakfast. One thing we wish we had an extra blanket or two. Bed was cold feeling like sleeping with two sheets on us.

"Nice hotel - jekyll and hyde staff"

2
01/01/2016

Reservation person was great - front desk staff was rude and contradicted everything the reservation person told us (check in at 2 when didn't let us in until 4, corporate rate wasn't accepted, etc.) even at 4:10pm, room still had last guest's sheets. Breakfast was completely depleted by 8:30am (goes until 9:30).

"Stay Here :)"

4
31/12/2015

12/31/15 I booked this hotel last minute to find some snow for my kids on Christmas break. When you walk into the hotel it smells like warm baked cookies :) (which they put out in the evening with hot apple cider) it's inviting with a burning fireplace by the entrance and a staff that greets you right as you walk through the door, whether they're busy or not. Checking in was a breeze and there were no hidden fees additional to what I reserved online. ( btw you are not charged on your card for booking online until you check in) I got a king suite with king bed and a sofa bed (sleeps 4 but is actually perfect for 3 people) I booked room 127 (first floor is quite, close to everything, and you don't have to deal with stairs, since there is no elevator) the room was spacious, and has a microwave, mini fridge, amazing cable options for tv, and the beds were so comfortable. Free wifi was great, and the pool was perfect with a heated room and hot tub too. The pool goes from 3' to 5' so younger kids can enjoy the pool, In the same parking lot as the hotel is a Safeway, Burger King, Taco Bell, and a great Mexican restaurant called Los Cabos. We went out to eat at Los Cabos which had great food and grabbed room snacks at Safeway. These places are very close and you can walk to them. They have breakfast in the morning from 630-930, I haven't tried it so I can't comment on that part. I called the front desk several times asking for different things, (a cork screw, extra blanket for sofa bed, and info on wifi which takes a few minutes for them to set up) and they were gracious and helped me with a smile :) I usually don't do reviews however I felt like some reviews on here didn't do this hotel justice :)

"Probably the best choice in Cle Elum"

5
30/12/2015

We came on a last minute trip for the snow and appreciated that although the site showed the hotel was booked, when I called the front desk found me a room. It's close to Suncadia for fun activities and good food. Kids enjoyed indoor pool. Service and room was good. Only complaint was that breakfast left a lot to be desired. We didn't bother with it after the first morning's experience.

"Good"

4
29/12/2015

Overall stay was good. Only issue was the pillows, they were hard and a little overstuffed so your neck is kind of at a severe angle; woke up with achey necks however it's not like we couldn't bring our own pillows (we're a little diva about our pillows). Other than that, everything else was great!

"No Elevator - Poor Breakfast - Comfy Bed"

4
01/12/2015

This BW has no elevator - so be sure to book far enough in advance to get a first floor room if you have difficulty with stairs. The breakfast was below average in both quality and presentation. The bed was comfy and we had a suite for a very good price. The cookies upon evening arrival was a nice touch.

"24 hour swimming pool!"

4
27/11/2015

Nice room with free wifi, fridge, microwave, coffee maker. Soft and firm pillows on the bed. Morning breakfast if you are an early riser. The pool is not obvious when you walk in the lobby, so you don't feel like you are on display, unlike many hotels. And the pool is always open.

"a bit dissapointing"

3
09/11/2015

hot tub way too hot (above 104) pool extremely cold. treated rudely when trying to check in, floor mat in bathroom was wet, and knobs missing on air/heater unit. had room right next to outside door so it was loud every time someone came in and out of hotel all night long.Beds were harder than normal. everything else was fine, but it wasn't a great experience or one I want to repeat. I love Best Westerns and will continue to use them in spite of this.

snowcapmgr, General Manager at BEST WESTERN Snowcap Lodge, responded to this review
On behalf of my entire team I would like to apologize for not exceeding your expectations. We do appreciate your feedback and will use it as a learning tool to improve for future guests. Thank you for staying at the Best Western, Snowcap Lodge in Cle Elum. We would love to have you back if you are ever in the area. Kindest Regards, Desi, General Manager

"What a treat!"

5
08/11/2015

Best Western Hotels can be somewhat dicey at times. Snow Cap Lodge was NOT one of those. Everything was top notch; from the cleanliness to the linens to the customer service. The location is great, too! A supermarket in the same parking lot, McDonalds right next door and an espresso place across the street. And to top it off a **** dining establishment two blocks down the road. What a great date night my husband and I had! Only complaint is the pillows were way too firm. Great for propping myself up in bed to read but not so god to sleep on. We usually travel with our own pillows, didn't this time, but now we know.

snowcapmgr, General Manager at BEST WESTERN Snowcap Lodge, responded to this review
Thank you David for your wonderful review of our lodge. Guests like you are why we love our jobs! We look forward to seeing you again if ever you find yourself in our area. Different pillow options are always available at the front desk as well. THANK YOU!

"Sleep good"

5
04/11/2015

Clean, comfortable and spacy rooms. Nice desk for working. Friendly and knowledgeable employees. Stay here anytime! Try it out if in the area. Add more words to meet minimum number required to post review.

snowcapmgr, General Manager at BEST WESTERN Snowcap Lodge, responded to this review
Thanks so much for the rave review! We do our best to make sure all of our guests have a superior experience at our lodge and reviews like yours remind us we are doing a good job. We look forward to seeing you on your next trip through our little mountain town. THANK YOU!

"Misrepresented room at reservation"

2
01/11/2015

Not going to rewrite...see past comments. You do NOT have a handicapped room...a big bathroom with chrome bars does not meet ADA standards. Misrepresented space, furniture, and access when making reservation. But the final insult is that the average person/child cannot get in and out of the beds...impossible for am handicapped person. Don't go there

snowcapmgr, General Manager at BEST WESTERN Snowcap Lodge, responded to this review
Hi Karen, On behalf of our entire team I would like to apologize your stay here with us did not meet your expectations. All of our rooms are inspected annually for accessibility and we have never had an issue. We appreciate you letting us know what you liked and disliked. We learn and improve with each review. We do have another ADA room that perhaps would be better suited to your needs if you ever decide to give us another shot. Thanks for staying with us at the Best Western, Snowcap Lodge.

"NICE HOTEL"

5
27/10/2015

This hotel was very clean and looked like it had been recently remodeled. Nice location with a Safeway store and gas station next door. Also several restaurants within walking distance. We will definitely stay again!

"Great beds, free water, and repetitive breakfast "

4
26/10/2015

This is probably the best motel in town. The beds and rooms are comfortable. I really like that they provide two bottles of water in the rooms. Sadly they've started providing the same breakfast everyday and that gets really old when you're staying there for four days. The omelettes have a ham based paste inside which gets hard to handle each morning. Message to management: Please vary breakfast menus the way you used to.

"In the Pines"

4
26/10/2015

Great stay - quiet, nice room. All amenities needed. Front desk staff seemed reserved and one seemed a bit grumpy. Bed was comfortable. Hotel was very clean. Nice location just off highway - didn't hear a lot of road noise even though I was on the highway side which was great.

"Snowcap Lodge Cle Elum Wa"

5
19/10/2015

Nice hotel in a peaceful small town just off I90. Lobby area big, comfortable, and right next to breakfast. Cheerful people, and a quick check-in. Room was clean, with comfortable furniture, good king bed, and bathroom was very nice. Wife really liked the shower head out of the ceiling, nice touch. Toilet, modern quick flush, no drama. Quiet surroundings, and quiet room was suprising ,considering how close to freeway the hotel. Good tip, cheapest gas across the street at Safeway.

"Comfort and amenities"

5
12/10/2015

This is the Best value in town if you want room to relax. The rooms are large and comfortable. There is breakfast,internet, swimming and exersize. I prefer to stay here when they offer a discount, then price is right for us. It costs more, but breakfast would be a lot for a party of 2 or more, so it isn't a bad price if you use all the amenities. You will find nice people working here and enough coffee to satisfy! We will be sure to stay here in the future, if the price stays at reasonable point.

"SnoCap Lodge"

5
11/10/2015

We often stay at the Sno Cap Lodge. It is the best accommodations in the area & is located close to dining, & a major grocery store within walking distance. We often bring our grandson's, they enjoy swimming & the hearty breakfast.

"Awesome stay"

5
08/10/2015

I stayed here three nights for a golf weekend with a group of friends. The room was very comfortable and clean. The leather couch made it extra good. Friendly and helpful staff. The only complaint would be that breakfast had the same main items - biscuits and gravy and cheese omelettes - every morning. But they were good!

"Best of the "Best" Western's I've visited"

4
08/10/2015

Several of us stayed while attending a wedding at Suncadia. The hotel was very clean and comfortable. The staff were all attentive. We didn't have any issues while there and everyone was pleased. I would recommend it highly to anyone staying in the area.

"A wedding stay"

5
06/10/2015

A great week-end at a great hotel! The staff were so very helpful and totally customer service oriented. Thank you for a wonderful stay. Fourteen family members stayed and everyone enjoyed the hotel. The breakfast was amazing, even fresh cut fruit and fresh waffles...YUM! The guys loved having the great choices for breakfast too.

"Will stay here again, but don't arrive before 4!"

3
04/10/2015

Overall, I had a very good stay at this hotel. It was clean, updated, and comfortable. The only complaint is that they have a very late check-in time of 4:00. I got there at 2:30. I had to wait nearly an hour for a room. At first they weren't very friendly about it, as in they really had no interest to help, but then as they realized I was just going to sit in the lobby and bug them for internet access (which I couldn't get until check in!) then they worked harder to get me checked in a half an hour before their "official" (and ridiculous) check-in time. They should at least provide internet access before then because I'm sure I'm not the only guest who pops in mid-afternoon expecting their room. Can't comment on breakfast. Didn't even look at it. Was very happy with the room, but the check in time is extreme.

"Front desk needs training in customer service"

3
28/09/2015

having worked in hotels for many years, in several positions I know how important it is to give the guest a positive first impression...polite, accomodating, problem solving without snippiness..this front desk person was way too young to be in his "manager" position, obviously had no training in how to help a guest without being rude and impolite over a slight issue with early check in..I stay at many hotels, this young man left me with a bad impression of this hotel despite how upscale, clean, and nice it is..was there for a wedding and had driven many days and was tired. Needed to check in early, was met instead with a disdainful, self-important rudeness, and not accomodating. would have changed the entire experience there for me