ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Pine Tree Motel, Chino

4.0/5  - basé sur 403 notations.
12018 Central Avenue, 91710-1907, Chino, United States - See map

Experience the beauty of Chino at this inviting hotel- close to downtown Los Angeles attractions. Complimentary boarders table lunch served Tuesday through Friday at noon at Centro Basco Restaurant. The Best Western Pine Tree Motel proudly offers a serene, picturesque landscape while still providing convenient highway access. The friendly staff at this hotel in Chino is committed to providing the best in customer service and accommodations at an affordable price. Guests staying at this southern California hotel will be minutes away from great shopping and dining as well as the Yanks Air Museum, the Planes of Fame Air Museum and the Los Angeles County Fairgrounds. The CIM prison, Knott's Berry Farm® and Disneyland® are also close by. This Chino California hotel offers beautifully-appointed guest rooms, each complete with free wireless high-speed Internet access and cable satellite television. A complimentary continental breakfast is served each morning 7 a. m. to 10 a. m. This Chino motel also features an outdoor swimming pool. For a fun-filled stay in Chino, make a reservation at the Best Western Pine Tree Motel! Upon registration a valid government issued Identification and credit card is required to be on file. 24-Hour Hotel Reservation Cancelation Policy – Reservation Cancelations must be made by 4 p. m. the day before schedule arrival.

Best Western

Hotel Pine Tree Motel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 397 guest reviews
NOTE ISSUED
Excellent
187
Very Good
129
Average
53
Poor
13
Terrible
15
REFER TO NOTICE
Business Business
86
Couples Couples
105
Family Family
133
Friends getaway Friends getaway
25
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"pleasant stay"

5
02/09/2018

older, but well maintained. Room was a little small & furniture was big and clunky. The room was very clean & the bed was comfortable.Excellent breakfast!!!The price was great! Would recommend to friends.

"Pleasantly Surprised"

4
01/09/2018

At first the neighborhood that our GPS took us through was a little discouraging but that all cahnged in a matter of minutes. This motel has nice curb appeal and has two different wings. The older (well kept up) and the newer two story. We stayed in the older of the two and was pleasantly surprised when we opened the door. Very nice room. All was in order, clean, fresh and welcoming. The bathroom (although small) was spotless and stocked with the usual items. The bed was very comfortable and lent itself to a great nights sleep. The breakfast was a great start to the day with the usual suspects offered it was clean and well stocked. We were well prepared to visit the two air museums at the Chino airport. Worth the visit. Discounts for seniors and vets.

"At the pine tree"

5
19/08/2018

Best Western motel is a very comfortable place to stay the rooms are very clean the staff is very friendly and the breakfast is awesome if your thinking of staying there get your room early cause they sell out fast

"Friendly Staff, Great Breakfast"

4
12/08/2018

The motel is old, but remodeled and clean. There was no refrigerator or microwave in our room. That was disappointing, but the staff offered to let us use the microwave in the office. We had hoped to be in the newer section, but it was full. Suggest you specify upgrade and book early. We chose Chino to be near Semi Valley and Yorba Linda so we could visit presidential libraries withiout having to go through Los Angeles. The staff recommended Wanda's Buffet for Chinese food. We were very pleased with dinner. Good good, reasonable price. The motel breakfast was one of the best we've had at a Best Western. The bacon and eggs were cooked to perfection and the bar was kept clean and well supplied.

"Great Stay"

5
08/08/2018

Check in was nice and easy as well as quick. Room was clean and well kept. Hotel was quiet. Check out was a breeze as I used the express checkout. TV was well programmed and the bed was firm and good for sleeping

"Old School Charm"

5
23/06/2018

When we first arrived, we thought we had traveled back to the 1970s. Don't let the exterior fool you: the rooms have been remodelled and they are very clean and comfortable. The breakfast room was remodelled this year: it is the only one we have visited where you can use a pancake 'machine' to prepare 2 tasty pancakes for breakfast. The staff is particularly welcoming! Make sure you ask for rooms in the two-story building--they are much better than the other ones.

"great hotek"

5
22/05/2018

the hotel was clean, friendly staff, great breakfast selection, and the price was great!! Will definitely stay here again if we are down in that area. The pool was also clean and my kids enjoyed it. Was very peaceful

"Great Hotel, Bad Bed"

4
21/05/2018

The hotel itself and staff were great. We were treated very well. However, the beds were way too soft and had no support whatsoever. My husband and I had a lot of back pain after the nights sleep. Also they only have these half pillows on the beds. The pillows were not normal size and it was very annoying to sleep on.

"Oasis in Chno"

5
06/05/2018

Better than I was expecting, nice to sit on the porch with a cup a Starbucks overlooking the pretty landscaping - The beds were very comfy. Even though it was in the middle of chino it was like a little oasis paradise. Very close to where I needed to be and a lot of great shopping and eating choices nearby

"Excellent"

5
23/04/2018

Great service clean room nice property .will definitely stay again great location. Willing to accommodate family great parking. Safe area. Breakfast was delicious. Balcony options. Not noisy. Family was very pleased

"Clean, friendly and affordable !"

5
05/04/2018

We had Checked into a hotel near the Ontario Airport it was a bit rough and we tried to make due. There was just to much foot traffic in the parking lot and we didn't feel our vehicle would be safe. So at 12:15 AM we decided to move here, best decision of our trip so far. Friendly staff at 1 AM, Very nice, clean and affordable. Will definitely come back!

"Relaxing"

5
04/04/2018

Was pleasantly surprised on the size of the rooms. Very comfortable the grounds were very well kept. Had a little issue with accessing the pool but that was being worked on. Our air conditioner was a little noisey. They could replace the unit but overall we were very comfortable. A very nice hot breakfast.

"Great hotel, great stay!"

5
03/04/2018

The Best Western Pine Tree Motel of Chino was a very last minute choice for our one-night stay in the area, but it was an awesome choice! The setting is absolutely gorgeous, you don't even realize you are right in the heart of busy Chino, it feels more like a nature retreat, but at the same time you are moments away from gas stations, groceries, and fast food! The room was clean and spacious. The bathroom tile was a bit outdated and garish (dark orange) but I understand that a whole hotel overhaul is tremendously expensive, and since the rest of the room and balcony were SO NICE, I totally forgive the bathroom. Also, I did not catch her name, but the young lady who checked us in was SOOOOOO nice and friendly, you could tell she really cares about her job! After a long day of travelling, I really appreciated that!

"Awesome"

5
02/04/2018

This hotel was great, didn't have any problems, staff was awesome all of the rooms amenities work grade their conditioner with fridge the microwave the patio everything to make you feel like home . They definitely go out of the way to make you feel like family, Nicole was the go-to person for me. I'll definitely be back because of her

"Go to place."

5
10/03/2018

My family and I have always stayed here. Each and every time we come to Chino we book with this motel. Breakfast is wonderful, rooms are clean, comfortable bed, great staff and at an affordable price. What else could we ask for?

"Good place for a night"

3
01/03/2018

We booked this room for a night while travelling. The front desk was very helpful and accomodating as there was an issue with a gift card that I had and they spent a lot of time getting it straightened out for me.The room was basic and clean. There was a coffee maker and fridge and the bed was comfortable. Breakfast was good and the coffee was great.

"Wonderful"

5
23/02/2018

My daughter and I had the privilege of spending 2 nights at this wonderful Motel. We found our rooms quite adequate and the staff were amazing! In fact, the staff went out of their way to help! Being from another country, things were - well foreign! And being without a car added to our feeling 'lost' However, each of the staff were ready to help with what were probably 'dumb' questions and I really felt welcome because of the effort they put in to help us personally. Food and shops are right at the door, and public transport was a breeze. Need a great place to stay? Stay here!!

"Great option"

5
04/02/2018

Clean room with many amenities (safe in the room, working desk, tv, iron and ironbound, TV, fridge). Two bottles of complementary water were included which were very appreciated. Includes internet which worked very well. The place is quiet and well located near a supermarket, eating options and other stores.

"Quiet & comfortable"

5
27/01/2018

I will stay at the Pine Tree again. Beautiful landscaping warm and welcoming. A private pool area! Nicely decorated rooms with warm colors and the bed was amazing! Breakfast had everything for every kind of eater.

"Loved it!"

5
23/01/2018

We are traveling artists and work a lot of conventions and festivals. Having a refrigerator in our room is beyond helpful! We usually bring our own groceries on trips as the choices of food at the events that we work is pretty abysmal; fair food, fried, lots of sugar, etc. Having the ability to eat as well as we do at home gives us the opportunity to bring our "A" game to the events we work. The grounds at the Best Western Pine Tree in Chino were BEAUTIFUL! Very well kept indeed. The flagstone walls were gorgeous as well. Our room was extremely comfortable; very homey and well insulated (it was winter). I also liked the bathroom; lots of counter space without it being intrusive. Everything was very clean. I really can't say enough good things about this place! Whenever we work a show in this area, you'd best believe that we are staying here!

"Awesome!"

5
11/01/2018

The staff at this hotel are AMAZING!! My friend and I had broken down on the highway and had no where to go, and the staff took our reservation and we got towed to them! They quickly checked us in and the bed was so comfy, room so clean and in the morning a staff member helped look at our car and gave us some insight on what to do! He was amazing! All staff was great, the best stay I've ever had at a hotel!! I'd definitely come back!!

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"BEST Western"

5
26/12/2017

I love this place. Always clean. Love the people that work the front desk! I've stayed there at least a dozen times this year. Any business I have in Chino, it's my #1 choice. All rooms are non smoking but I get a room with a patio so I can smoke out there.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Honored Guest"

3
15/12/2017

I stay in 200 plus motels a year all over the country . I stay in BW, IHG, Choice, Marriott, Hilton etc. you get the idea. I don't stay in Windham properties or Motel 6 or Super 8 quality properties. I arrived at the BW in question at 8:45pm I attempted to enter the office and the door was locked I thought the women at the desk would unlock it and let me in , no, she said I had to go to the side of the office and talk through a portal . I told her this was demeaning and disgusting. She said the owner requires the closing of the front door at dark for safety reasons. I told her it gives me the impression of a crime ridden area or an hourly type motel used for prostitution or both. I asked her if there were more respectable hotels in the area and it turns out yes, but quite a ways away from the area there were some. Since I was there and didn't want to drive anymore I stayed. I'm a BW Diamond Select rewards member and have similar status at most major hotels around the country. I find the treatment of a guest in this manner degrading and no I would not recommend this property to anyone. Sadly the property and employees are of typical above average quality which BW is known for. But until the owner changes his paranoid attitude towards quality people I as well as other respectable people won't or shouldn't patronize this property. I did have a thought though maybe this part of town is a high crime area and therefore should close its doors early thereby making me not want to stay at this motel for the criminal activity in the area . Either way I won't be staying in this property anytime soon.

"Clean rooms - Friendly staff"

5
08/12/2017

Booked a room for one night. Check-in was quick and easy, the gentlemen who checked us in helped me join the rewards program, so my stay earned me $10. The queen bed room was very clean, has a coffee maker, TV, and fridge. Breakfast is available up until 9am which is later than most places I've stayed and the selection is great for being continental; coffee, pancakes, breads, bagels, oatmeal, cold cereal, hard boiled eggs, yogurt, juice. Ended up staying an additional night. Will definitely be back!

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Very clean retro motel"

5
04/12/2017

Short drive from the airport. Love the area. Surrounded by mountains, dining and shopping. Super friendly staff! Very clean! Love, love, love the curb appeal! Free quality breakfast. Will stay here again!!!

"Nice and clean"

5
02/12/2017

We stay here regularly as it's close to where I do business, it's always clean and the beds are very comfortable. The breakfast has always been biscuits and gravy as the main item. The pool is clean and refreshing to swim in. The grounds and landscape are well kept.

"My hidden gem"

5
27/11/2017

I have stayed here at least 5 times and can't wait to come back. It is the perfect location for me to visit my son in college, and the price and cleanliness of the rooms are perfect! Pilar is always helpful and brings a smile to my face. I love that since I have stayed there over the last 3 years she is still there like many of the staff. When employees have been there as long a they have you know that they enjoy working there and it says a lot for the property!

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Best Experience"

5
19/11/2017

I enjoyed staying at Besst Western Pine Tree Motel. I joined the rewards program, I'm looking forward to the benefits of the rewards program. I can say I slept very well while staying at Best Western Pine Tree.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Best Western Pine Tree Motel"

5
14/11/2017

This motel had a great room, great breakfast, friendly helpful staff and a great rate. It was convient to the race track we cam for. We also love that a couple of bottles of water are left for guest use daily.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Peaceful Rest"

5
12/11/2017

This hotel is clean and centrally located in Chino, CA. Easy walk to many stores and good restaurants. Thr rooms were clean & the bed comfortable. Courteous and professional staff. I would stay there again.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"ok motel to stay"

3
12/11/2017

Nothing super to expect. A typical motel. Can be noisy from people outside the room. Close to Claremont colleges and that's why we chose it. The front desk area is not too welcoming either. But the hotel staff were super helpful.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Convenient and clean"

4
06/11/2017

We stayed at the BW as it is close to where my parents live. It was surprisingly quiet being so close to Central Avenue. It is clean and the staff are friendly. I would have appreciated some whole wheat muffins or bread options for breakfast. Not fan of plastic utensils but understand not all motels are able to provide reuseable cutlery. The oatmeal was good 3 out of 4 mornings.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great customer service"

5
27/10/2017

Great customer service staff was very friendly and the reason I would return the pool was really nice and the bed was great the location was nice with places all around to get things if needed. Really enjoyed

"No fuss, enjoyable stay"

3
27/10/2017

Our family stayed in two rooms during our stay. The staff and housekeeping were friendly and provided what we needed at a moments notice. Breakfast was already available each morning and the selection was decent.

"OK at a reasonable price"

3
26/10/2017

it was Clean and fine room. The staff at the check-in counter was very helpful and service minded. A good location, a lot of restaurangs and shops near this motel. Overall a good place for the money that it cost.

"Visiting Chino"

4
25/10/2017

We have stayed at the Chino Best Western twice. The staff is great, the room was clean with a nice view of the grounds, and the fee was a very good value. Plenty of restaurants, grocery store and coffee cafes with-in walking distance. Try Pho Trans in the Albertson's Shopping Mall for amazing pho and wonderful service. We will be back for future visits.

"Restful stay at Best Western Pine Tree Motel"

5
15/10/2017

We checked in rather late on a Monday night and needed a shower chair. Nate the night clerk immediately took care of us and within minutes he appeared with a shower chair. Keith the day clerk IMMEDIATELY addressed a sluggish toilet. ALL the staff we above and beyond to make sure our stay was as pleasant as possible. This is an exceptional motel! We will happily stay there again.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"BW Pine Tree"

1
15/10/2017

Customer service is bad and had a problem with the room being cleaned. They was suppose to place $100 on hold for any damages, but in my case they placed $330.48 on hold and blamed my bank. Management rude

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Another great stay"

4
13/10/2017

Headed to the Pomona RV show again,#4. Staying at the Pine Tree Best Western again. This time brining a 40' trailer with us. I was dreading finding parking for it. Pulled into a dirt lot and went to check in. To my surprise the dirt lot is the hotels. It truly made my day. We were met with friendly staff as always. Our room was a second floor with a balcony over looking the office. Finally got the balcony, yeah. I anticipate another great stay.

"A great place to stay with a great staff and even better rooms"

5
10/10/2017

The staff was extremely helpful to my wife and I. They went out of their way to make us feel at home. We loved their breakfast room and the fantastic pancakes. We plan to come here again next time we come through California it is now our favorite best western.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Sewage"

1
07/10/2017

The water smelled like sewage and the towels smelled strongly of bleach. The staff at the motel were great. However, the manager could not be bothered to return my phone call. I would not stay at this location again.

"Chino Calif"

5
01/10/2017

The room was very nice and the staff were friendly and helpful. I was able to keep my room for 4 days without having to move. The location was close to everything I needed. Easy access to amenities. The pool was a nice plus.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"All are pretty good except for only one issue."

4
26/09/2017

Stayed for 6 nights. in one of the six days that we stayed, the "make up room" tag was changed to "do not disturb" and the room was not made up. May be we left to room a little late, a little bit after noon, but it's still our right to have the room made up, or they could tell us directly about the time that they won't make up the room any more. Each day, the making up was not always complete as well, for example, missing two bottles of water occasionally, missing towels, etc. Our room was next to the laundry and so there were occasional loud noise that woke us up. However, all the staffs at the service counter are friendly and responded to everything very well. Breakfast was very good.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Nice Breakfast"

5
26/09/2017

Very good breakfast, with a very good selection of items, including both cooked and individual packets of oatmeal. The newly renovated breakfast area is a great improvement. It is right, more roomy and very well served by the attentive staff.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Comfortable and clean"

5
20/09/2017

when we arrived we were greeted very friendly by the hotel clerk and he was very helpful with all my questions i asked regarding the surrounding area. the next morning we were greeted for breakfast. all of the food was fresh and the area was very clean. even the cleaning ladies were nice and helpful as well

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"The Pine Tree looks healthy!"

5
13/09/2017

The Pine Tree is a Chino landmark. The original tree got so big, it blew over in a bad wind/rainstorm a number of years ago. The Best Western franchisee has spent a little if money on upgrades over the years, & the place looks great. The new pine tree is getting bug now too.A very good, reasonably priced hotel choice. The new breakfast area is a big improvement.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Everyone should go to this hidden gem!"

5
12/09/2017

This place is just the best! The staff is really friendly and do everything they can to make you feel welcome and at home! There are really great shops in the area that are walking distance and i was recommended a great steak place across the street by one of the front desk clerks.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Accused by the housemaid and by another guest that stayed in another room; of smoking in the room."

1
11/09/2017

I am a DIAMOND REWARDS MEMBER accused of smoking in the room. I DO NOT SMOKE. The Maid and some other guest whom i do not know, said they smelled smoke coming from my room. I have to ask 2 questions? I needed to get my key card activated again, i went to the office for that, did the Guy who re-keyed my card smell smoke on me then? When i checked out did the Lady who checked me out smell smoke on me then? I am appalled of these accusations

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Excellent!!"

5
28/08/2017

Place is just awesome ..pilar was a great help she made sure that we had everything we needed to feel conftable while we stayed here...me and my family will be recommending our family and friends to stay here fosure ...thank you team ...

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Very good service, but carpet & rooms need replacing"

3
27/08/2017

We chose this hotel bec it was close by for a college visit with our daughter, and many of the closer hotels were booked. It looked very lush on the outside with lots of plantings around the center pool. It was also rated highly on TripAdvisor. However, we got Room 219, off to the left side, and the carpet and room reeked very badly, like dried urine. The breakfast and maid cleaning was great, but the carpet and room smelled something terrible if you turned the AC off. I called twice, a mth in advance for a center room overlooking the pool, they took the reservation but then did not hold a pool view room for us.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Excellent"

5
18/08/2017

An excellent facility at an excellent price. With great staff. I haven't stayed at a Best Western for a while and I stay in motels about 100 nights per year. But this one was great. I will be telling my friends and family to use this one whenever we visit

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Good value and location."

4
16/08/2017

Just needed a room in the area because of a medical appointment. This fit the bill. Clean, great location and good value. The location of the a/c right over the tv wasn't great and we had to leave before the breakfast was available. We would stay again if necessary.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

"Hidden gem"

5
12/08/2017

This place is hidden gem..!! Beautiful rooms .. step out to your own private garden ..! Immaculate and quiet .. you won't be disappointed ..!! Right across from a great shopping center for all your needs ...

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Would come back again"

4
05/08/2017

Staff was very friendly and helpful. Pilar and Keith were exceptionally helpful and went over and beyond to make sure we were able to get what we needed for our stay. The rooms are spacious and beds are comfortable.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Highly Recommend"

5
03/08/2017

My family and I were very happy with the hotel. Staff was great, room was clean and location was awesome! Our baseball club team stayed here for the week as we had a tournament and the staff was very friendly and accommodating. We would definitely stay here again!

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"experience"

3
31/07/2017

It was summer. Good ratio price quality. Other Best Western were much more expensive. VEry well located near shops and restaurants. Hotel spent a lot of money on upgrading the rooms and air conditioning system Better restaurants are about 2 to 4 miles away. Breakfast on the poor side and very small room. But you could eat outside.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Best Western Chino Motel"

4
27/07/2017

This is a good place to stay in Chino. I had a rental car and parking was rite outside my room. Good sized room and bathroom. No fitness facility but there's a swimming pool. Continental breakfast was good. Nearby places to eat and stores, especially my Big 5 store. Keith and Pilar was most helpful to me at the front desk. Would recommend this place to family and friends. Would definitely stay here again the next time I'm in Chino.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Spacious rooms"

4
24/07/2017

Stayed for the first time. Large, spacious 2nd-floor room with back patio. Comfortable beds. Quiet - left later than most and didn't hear cars pulling out, etc. Room updated, clean, AC was quiet and efficient; only negative was bathroom floor - downsloping into drain so stayed wet after the first of us showered in morning. Location near many shops, stores, restaurant choices. Would stay again

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Excellent Value with great service"

5
17/07/2017

Second time staying at this hotel. Lg. room that was very clean. Updated and everything in good condition. Mattress was firm without being too firm. Perfect for us. Love the décor. Exterior well maintained. Coffee maker in room along with a fridge and microwave. Very good value.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Home away from home"

5
16/07/2017

This is a great hotel to stay in. The facility is very clean and packed with courteous staff and great breakfast. At first I thought the location maybe out of way but after seeing the facility, driving a few extra miles was all worth it.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"4 pm"

4
14/07/2017

Very nice, somewhat quaint motel, excellent service, good breakfast with hot oatmeal, which we really like. Air conditioner worked great as it was in the low 100s while we were there. Only downside is that the beds are very hard to our liking.

"Clean hotel"

5
12/07/2017

The night desk worm was extremely helpful, the hotel had good parking with lots of shade. The outside and inside of the hotel and my room were very clean. The pool was clean and relaxing. The staff were friendly and helpful. Breakfast was okay, I did get full. I am going back this month and already have my reservation.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

""A staple in the chino area"..."

4
11/07/2017

We've stayed here so many times over the past 15 yrs, I couldn't even keep count. The location for us is perfect, as it's between the Ontario airport and the places we do business with here. They have a huge parking lot, if your in a big rig or motor home. There's a ton of nearby restaurants, and a few nearby bars as well. The beds are decently soft, and the maids work hard here to keep them clean. The rooms were renevated a few yrs back, and are more modern and inviting than the old days. If you're looking for a decent place to rest in the chino area, this is it. My only complaint is that there's no hot tub. But since it's about 98 today, the pool works for me...

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Pleasure trip"

4
11/07/2017

Chose this Best Western hotel since it was located in the area where we were attending a wedding for some friend of ours. Nice area and located near the highway and many restaurants. Room was nice and clean. Staff was friendly and very professional. Would stay there again.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Smoking rooms here. Bad for non-smokers."

3
10/07/2017

Just wanted to warn others if you book a room here: Most Best Western hotels are 100% non-smoking facilities. This one is not. I booked a room at this hotel online and it gave no distinction telling me it was a smoking room, so had to assume it was not. We arrived, checked in, went to the room, opened the door and got hit with the smell like a dirty ashtray. Told the front desk we could not stay in that room. We were told there were no other rooms available so we went to another Best Western nearby. Had a lovely smoke-free time there.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

""PILAR ROCKS~" XOXO"

5
03/07/2017

We appreciate the excellent customer service presented to us by PILAR. Not only was she quite helpful and displayed the BEST customer service ever received but she made a recommendation on the room which was the BEST CHOICE by far. PILAR is a gem and if anyone wants to be treated with such royal respect, I recommend this hotel as PILAR will make your experience memorable. "Thank you, Pilar"~

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Nice place to sleep"

5
27/06/2017

Being here at the Pine Tree Motel was a pleasant experience. Beds were comfortable, It was quiet, Nice flat screen TV to watch and good W/F . The rooms were clean and everything worked like it should. Checking in and out was a breeze.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"LA Roadsters Show"

3
20/06/2017

Very nice reception and one night stay. Clean rooms. No spa area. We weren't able to have the breakfast. Convenient to the Fairplex. I think it was 7-8 miles. I do not recommend the front room near the lobby. Ice machine was very popular.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Safe missing from room"

3
15/06/2017

Stayed 2 nights, room clean but safe missing. I asked receptionist if we could move rooms but was told motel was full. I booked this hotel on the premise there was a safe. First & last time I will be staying in a Best Western.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I am sorry about the safe being missing from your room, I was just told it was out for repairs normally every room has a safe. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Pine Tree"

4
14/06/2017

Good stay. Friendly staff. Pool area could have been cleaner. There were no skimmers in the pools vacinity so cleaning the debris from the pool was a task. However I'm satisfied with my overall stay experience

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for your suggestion with the pool skimmer I will look into one for the property. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Cool decor"

3
12/06/2017

Retro vibe and good walking location to stores and restaurants. Wished there was a spa and better breakfast. Weird smell from the room and the toilet should be ungraded. More towels in the rooms, but the internet worked great!

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are currently under construction for a larger breakfast room where we will have the space to offer more verity in food. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Good for a single night"

4
04/06/2017

The room was fine and have all the necessary equipment needed for a good sleeping. Check-in and check-out runs smutty without any extra costs. The breakfast was a little discount and the breakfast-room was being renovated

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Very decent hotel"

4
03/06/2017

The rooms were nice, very clean. Decent tv with all the channels I watch. The staff was very nice. The area was not loud. Lots of restaurants and shops nearby. Easy access to the freeway. Stayed two nights. The bathroom was a bit dated but very clean. The a/c was a little wonky and didn't seem to know when to turn on or off. It was also a bit loud. The garbage cans were tiny which is problematic for me as I don't care for room service every day. I would definitely stay here again.

"Overnight stay"

3
27/05/2017

Spacious room, air conditioner takes long time to cool such a large room. But, had balcony and overall a quiet location. The price was fair. The pool and breakfast area is very small, but plenty of eateries and shopping within walking distance

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Older, charming motel"

4
23/05/2017

Have stayed here in the past and will in the future. It's an older motel, which has a certain charm. Everything is in good repair, and the bed is exceptionally comfortable. The breakfast is more basic than many other Best Westerns, but the overall price reflects an excellent value.

"Construction at 6 a.m.? Unthinkable."

1
17/05/2017

This property is very cute in a not-horrible part of Chino. However, I was placed in a room directly next to the front office and, at 6 a.m., the construction crew arrived to begin work on renovating the offices. It was all hammers and power tools that became even louder than I could turn on the TV. I really should have been warned that this was a possibility. This was not a water main breach, it was a planned renovation. 0 stars.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are very sorry about the construction disturbing you. The construction company is a third party and we informed them they were not allowed to start working until later in the day as to not disturb our guest. I will make sure to have a stern talking to the foreman and inform him this is unacceptable. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good Palce to stay at Chino"

4
17/05/2017

The hotel is located on a nice and safe area in Chino, lots of restaurants and easy access to the highway. It is clean and surrounded by trees. Internet works perfect. Breakfast has no too many options

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Quiet Hotel"

5
14/05/2017

This hotel is quiet even though it is on a busy street. Nice breakfast offerings, fresh fruit. Parking is limited but close to room door. Check in even though late, after 10 pm, was quick and friendly. Lots of hot water and towels.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Non-smoking Reservations "

1
25/04/2017

I setup a room reservation directly with Best Western for a 10 day stay for myself and my service dog in a NON-smoking room with a queen bed, I drove all the way from Montanan for scheduled appointments, when I arrived at the motel they screwed up my reservation and put me in a smoking room that reek of cigarette smoke I have asthma and no way this was going to work... I didn't think they even allowed smoking in motel rooms in California... the motel would only change me to a Non-smoking room for 2 days and would not accommodate me after that, so now I had to make reservations at another hotel at twice the cost... Very disappointing for a Best Western, unless you enjoy a cigarette smoke smelling rooms, terrible way to treat a Platinum member. P.S. oh and no microwaves

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice motel for a good price"

4
23/04/2017

We stayed at the Pine Tree Motel for 2 nights during a regional gymnastics meet at the Fairplex; nice place for a reasonable amount per night. Nothing fancy, but they do have a pool, nice rooms and the breakfast was good. The staff was knowledgeable and accommodating, taking care of requests quickly.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Best Western Pine Tree Motel, Chino, CALIFORNIA"

3
22/04/2017

Hotel is inexpensive and comfortably covers the basics if that is what you are looking for. Room is comfortable though the bathroom is small and like traditional home bathroom - shower over tub (shower head adjustments did not work) with simple sink and toilet in small space. There was no ventilation and little counter space for your toiletries. Room did have a fridge and the bed was comfortable. Staff attentiveness was average.

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Amazing"

5
15/04/2017

Amazing as always...always clean, always available. Like a home away from home, and for the price, you can't beat it. The breakfast is pretty basic, but always fresh. If you're looking for a hotel to rest your head, this is it!

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"The greatest stay"

5
11/04/2017

I love this bw location it is great for rest and relaxation. I stay here whenever I'm needing some R&R. Super cute with quite sequculed with private patios beautiful place. Priced to budget friendly and enough left for you spending money for

Cheryl M, Manager at Best Western Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are so glad that you come to us for your time of relaxation. We strive to make every guest feel at home while staying with us and we appreciate your kind words confirming we are succeeding. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Best deal ever"

5
10/04/2017

Booked this room online because of the low rates. Couldn't be more pleased with our room!. Excellent location, close to everything even within walking distance to many amenities. Older motel, very clean and we'll kept! Charming landscaping in a nice, safe, quiet neighborhood. Very nice employees, I would definitely recommend this motel to everyone. The price just absolutely be better than any room anywhere. All I can say is, I was pleasantly surprised.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for your kind words, I am sure the owner and staff will be pleased to hear that you enjoyed your stay. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

"Great place to stay - very good value!"

4
25/11/2016

We were in the older part but it was a good sized and very clean room. The bed was super comfortable. The shower was hot and powerful. Wi-Fi worked very well. There were complimentary bottles of water. Check in was fast and easy with the very friendly and helpful clerk. Breakfast was a good selection but the room was a bit small, saying that you can sit outside also. There is places to eat close by and freeway access is right there as well. The grounds are very well kept and a very inviting swimming pool is available. No problems for me to stay here again - great place and great price / value!

"Clean, comfortable and affordable"

4
02/11/2016

I had a very pleasant stay. The room was nice. clean, comfortable and it was as advertised. The staff was friendly and efficient with a quick check in. Everything worked fine in the room and the price was reasonable.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I am please you enjoyed your stay with us. Our staff takes great pride in our property. You are important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Business stay"

4
28/10/2016

Good bed, clean, nice room, good express breakfast. Provided water and breakfast. Pretty surroundings, close to services like restaurants. nice location and neighborhood Would definitely stay here again. Great shower...

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Clean, noisy, utilitarian"

3
19/10/2016

We were only there for one night and didn't specify any needs, but it was definetly on the average end. I understand now that there are two distinct sections--old and new. We were obviously in the old section. Room very small but clean. Our room was almost right on one of the busiest streets in town and was rather noisy. For one night it was doable, but if you plan on a longer stay, request new section and away from street. This motel has been around for many many years and while clean, the section we were in shows it age.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

"Comfortable & Nice Rooms"

4
18/10/2016

We arrived at about 8pm and the reception lobby was closed and arrival formalities had to be conducted through some sort of security window. I was assured that this was not a high crime area and it certainly did not have an appearance of being so. These arrangements were, however, rather off-putting and out-of-character with this otherwise very nicely designed and well-maintained establishment. The bed was comfortable and the room spacious with a large flatscreen TV. The bathroom was of modest but adequate size but would benefit from an extractor fan to remove moisture. The buffet breakfast was well stocked with the usual selections plus boiled eggs and nice orange juice. We had a problem with the aircon unit but reception said to turn the unit off for 10 minutes and then turn it back on. We did this and it completely solved the problem. I can safely recommend this fairly-priced and well-maintained hotel with good parking and, if you like them, a Chipotle restaurant just nearby.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

"Clean but noisy"

4
10/10/2016

A/C unit was really noisy. Bed not that great. Noise from upstairs was bizarre. Dont know if it was people or equipment. Was clean and welcoming otherwise. Patio was nice. Would ask for a different room next time.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Very Nice Stay"

5
06/10/2016

I would recommend this motel as we were pleased with our stay. It isn't fancy, but it is nice. Everything from the customer service at the front desk to the complimentary breakfast were good for us. The breakfast was simple but it included some hot foods such as oatmeal and biscuits and gravy, along with yogurt, juices, cold cereal, breads and fruit. The eating area is small but adequate. We will stay at the Pine Tree Motel again if we are in the area.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

"Great place"

4
24/09/2016

They went above and beyond to get us a better room. Very friendly and helpful staff and a fantastic location. The usual shops close by. Freeway just around the corner. We were here for a wedding about 20 minutes away (with no traffic).

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

"Nice comfortable stay"

4
20/09/2016

Thank goodness the staff member that checked us in noticed that we had come with other family members. She noticed that we had only booked one night while the others had booked three. She quickly fixed that for us, though we still had to move rooms the 2nd night. That was okay, at least we got a room. All the hotels in the area were booked. Only thing was, the 2nd room we had was upstairs and the afternoon sun was shining on it. The heat from the sun was more than the poor small air conditioner could handle. Other than that, it was a very nice room. A bit dated, but clean.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Better value elsewhere"

2
12/09/2016

We had to return to CA for a family emergency and this was close to my in-law's house. The room was OK, noisy air conditioner, but other than that, acceptable. What wasn't acceptable was the breakfast. It was in a tiny room, extremely claustrophobic and the selection was pathetic. The flyer they handed out said "Waffles and Pan Cakes". Well, they were in little bags that you had to microwave, totally inedible for anyone over 8. There are so many places near by, at a similar price, where you can have a real breakfast in a comfortable setting. We will be returning to CA soon, unfortunately, and we will definitely be staying somewhere else.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Average place"

3
11/09/2016

This is an average motel and we were forced to stay here for lack of better choices close by. I was surprised as I expected better since this was a Best Western Staff: They have a very small office and staff at reception did not seem that hospitable. Rooms: Small and just functional. You have to park in front of the room and will also be exposed to noise. Breakfast : This is served in a very small room where literally there is no space to move around. Options are limited. Since we were there just for the night and just needed a place to sleep we did not bother much. As one other reviewer has mentioned, this definitely needs to be renovated. Will not stay again.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"A true 5/5 Motel....just a wonderful little hidden gem!"

5
31/08/2016

I stayed here on a personal vacation in late September 2015, but really wanted to promote this excellent property and share the photos from this wonderful stay. So many good things, a few excellent things and not much to complain about. As far as "good" goes, the rooms are very nice for one person perhaps two people. They are well kept, spacious for a budget place and very, very, very clean. Cleanliness can't be undersold because when one stays "budget" there are health and "gross out" related risks that are taken. Not so with the Best Western Pine Tree Motel which is exceedingly well-kept and mostly spotless. Also good is the location which is very close to the 60 freeway onramp preceded by a strip mall with a Starbucks, Jersey Mike's and across the street from a Del Taco (which is right next to the property). "Excellent" would describe the bed, shower, tv, staff, and air conditioning! Considering the age of this place, you would think both might be of lower quality, but the contrary was true. The queen size bed was functional, just firm enough but not too hard with very generous bedding; it was very easy to sleep on and combined with the air conditioner I enjoyed five nights of quality sleep. The bathroom fixtures were "old school" but very well maintained, the water pressure and temperature was "up to snuff" and the shower head was contemporary. Very clean and fluffy (generous) towels as well [budget hotel towels can be a embedded cigarette smoke disaster]. It is located in the Inland Empire and in September it is still quite toasty. No worries, their air conditioning unit pounded in fresh and cold air like a boss! Comfy enough that I could kick back and enjoy my suite of ESPN "happy hour" programming with no sweat! The tv was a flat screen that had all of the necessary channels and was also of excellent quality. Also excellent was the hard working staff which log many long hours; very long shifts but not so long that they effect their attitudes. I was especially pleased with Imelda and Jennifer who alternated during the five nights I stayed. Improvements? You can't change the age of a place and there are some things that would certainly be improved with a newer property.....but then again any massive remodeling would change the charm of this place. Its like a 1960's motel that is still as fresh as it was back when Kennedy was President! The room is small, but you knew that.....right? I don't think a family of four would be super comfy here....I noticed many Gen-X and Baby Boomer blends like me vs. young families or families with teens. Finally, it would be good to always have coffee and some snacks (apples etc.) available for guests, some days there would be no coffee and condiments. Remember, these are nit-picky things that can't be changed and are really what you would consider before even thinking about a motel. Overall, the Best Western Pine Tree Motel is just a wonderful, wonderful place and very worthy of a 5/5. I'm an academic and a notoriously hard graders [see my other reviews] but for what this motel is I believe it is top of the line and very worth your traveling dollars!

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Chino Best Western"

2
30/08/2016

Maybe it was just my room, but this location could use a remodel as it's quite dated, I slept well, in a cushy King bed, but room amenities were in poor condition. 1. The closet safe didn't work. The battery for the keypad and lock was dead. 2. The AC unit was mounted in the wall directly above the television, which basically drowned out the television volume. Room was quite toasty upon arrival. 3. Our tub/shower didn't work properly and the hardware was falling off. When I switched from tub faucet to showerhead, the valve would only change halfway, causing both the tub faucet and showerhead to run at the same time. Because the tub faucet ran over the tub drain plug, it caused it to push it down and block drainage, essentially I was showering in a tub of dirty water. 4. My room had its own private patio on the backside of the building, but there was some sort of dirt/gravel lot behind the property and a semi truck was parked there early on Saturday morning that ran idle for quite a while. It was loud and annoying. Privacy was a concern as the driver and/or vagrants would cross our patio to this lot. 5.Maids were on the prowl as early as 8-9AM, so had to place the privacy placard on the door handle when I heard their carts.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Perfectly adequate"

4
23/08/2016

I agree with walker1denmark: It's not a 5* establishment and you don't pay 5* prices. It's a cozy and clean motel located near shops and all the major arterial routes leading east towards Las Vegas, Mojave, Joshua Tree Route 66 etc...... and yet the drive to Hollywood Blvd on a Friday morning only took just over half an hour. The breakfast 'buffet' had a pretty good choice considering..... All in all highly recommended

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"A place, I may return to!"

4
17/08/2016

I do not quite understand those negative responses found in here. No, it is not a 19-star Hilton, and should not be taken as such. I arrived at 8 pm, about 3 hours later than expected, but I blame that on LA traffic and not the least Homeland Emigration at LAX. I got a room (the booked price, and friendly staff at the reception!) and settled in for the night. One thing that do come to mind is the A/C unit. It is noisy. Not that it came as a surprise. I have not yet seen/heard an individual A/C set that will not wake you up at night. This one, though, had two working fan settings: Off and typhoon! Everything in between seemed to be disabled. I chose Off! Continental breakfast is there from 7 till 10. Dry toast, jelly, raisin toast and juice plus one apple for me. You could have additional things like coffee, oatmeal, but ... I would recommend the raisin toast over the dry one next time!

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Quiet and cottage like."

5
15/08/2016

We stayed in the single story rooms at this Best Western. The room was well kept, it seemed as if they might have updated the room recently. My family like the brick wall behind the beds and the tile in the bathroom. I felt this made the room less noisy since we never did hear anything from the connecting walls. The staff was very friendly and pleasant and there was plenty of parking. We will be staying here again when we have to revisit Chino.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Smaller rooms are not bad at all"

3
05/08/2016

Although My wife and I prefer the larger rooms with the balcony's the smaller Non smoking rooms were nice. This hotel has come along ways over the years. We had a slight problem with the desk clerk loosing our reservation over night. But B/W took care of us the best way they could at the time. Thank Goodness... The Rooms were clean & Comfortable Don't count on a hearty Breakfast , more like a morning snack! Very,very small & limited choices. Right up the road! Yogi's Burgers & breakfast-to-go. Or Sit-down at Denny's right down road!

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Smoking Room"

3
23/07/2016

The room I booked was a non smoking room I got put in a smoking room which was nice, however the smell of the cigarette smoke was very bad, the bed sheets had burn holes! The ac was so loud it had to be turned off so I could sleep and the weather was hot! The ceiling fan did not work. Breakfast was good if I had another room it would have been fine but they claimed no non smoking rooms were available.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Not Again"

2
22/07/2016

I hadn't stayed here before but I had business in the area so I though I would give it a try. The Pro's are: the room was clean and ready when I got there. Good internet when it was running. I got dropped many times. Nice TV with a good channel selection. A USA Today newspaper each day was nice. The Con's are: The A/C was terribly loud. Had to turn the volume way up on the TV in order to hear it over the noise of the A/C plus the A/C had trouble keeping up with the heat outside and there were no comfortable nights sleep due to the noise it made. Breakfast was very sad. WAY below BW standards. The only hot food was biscuits & gravy, EVERY day. The breakfast room was soooo small there were only 3 tables in it. There is a small frig in the room that worked OK along with a coffee pot. No microwave though. But the straw that broke the camels back is the fact that when I checked in the clerk told me she had to "scan" my license. I told her I objected to that and explained that if their system got hacked not only would the thief have my credit card info but they would also have a picture clear copy of my drivers license. She told me she couldn't check me in without doing it so I let her. I told her they needed to post this info on their web site. She said she would pass it onto management. I intend to complain to Best Western about this also. No, I won't stay here again nor will I recommend it.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"A GEM WHERE YOU'D LEAST EXPECT!"

5
20/07/2016

I've stayed at 5 stars hotels all over the U.S. I know a great hotel when I see one! I was attended an annual birthday party and this is where we booked...boy, were we all impressed!! The rooms are immaculate! They are huge! Best bed I ever slept in! They even provide goose down comforters! Huge clean showers, separate shower areas to get ready in. Free continental breakfast that surpasses all others! I made sure to come back and even got a better room than the first room, same experience! Staff/Owners are awesome! If ever in the area, or just want to get away, come here! You will not be disappointed! Call as far in advance as possible, as this GEM is well-known and at times, very hard to get a room, especially when there are events in town. Also, a huge plus as well, walking distance to all kinds of resturants, bars, etc. LOVE THEM!

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"What can I say..."

4
13/07/2016

I go to Chino weekly. I have stayed at the hotel 4 times. I love it. The only thing I have a lil issue with is the last two times I went to check in I didnt get to check into the room til after check in. I had added a night on one stay and instead of just keeping me in the same room I had to check out and check back into a different room. The guests before me in that room were quite messy and it took housekeeping longer to clean the room and i didnt get to go on the room til after 5 almost. There were still cleaning rags on the bathroom and the floor was not swept in the bathroom as well. I love staying here and I will continue to stay in this hotel each time I am there and they arent booked like the are always. Staff is awesome and helpful.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"A quaint best western"

4
28/06/2016

This place might not look like much on the outside but the rooms are very clean and nicely decorated. Decent size too. Having a semi private balcony is also a plus. Decent TV and an alright channel selection. Ac is loud and behind the TV so you have either turn the ac off or turn the TV way up to hear what you're watching. Bed was comfy enough. Shower was kinda small but there was enough hot water. Pool looked clean and nice. Parking lot kinda sucks but there is enough space. I gave 4 out of 5 because I tried to check in at 3 and my room was not ready for another 35 mins. I really enjoyed the quiet. Couldn't hear anyone and no one bothered me and that's what I came for. I would stay again.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"BW Pine Tree Motel"

4
27/06/2016

The motel looks quaint and the room was large and clean. I did not like the bed since it was too soft and old and was not firm enough for any orthopaedic support. The breakfast was simply what you would expect from BW. I wish it had more fruit and less sweet pastries and bread.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Can't say enough good things"

5
19/06/2016

I've wanted to stay here for a long time now. Everytime I get the chance they are full. Last night we lucked out and there was an opening. I was not disappointed with my experience. If I could give 100 stars I would! I love the homey touches. The room was very clean, smelled clean, I loved that we had a balcony that we could go out on. I just loved the beams on the ceiling, the tile work in the bathroom was pretty. The grout was clean and the glass shower doors were sparkling. All the plants around the buildings were well cared for and really made the place feel peaceful. The pool area and pool were very clean. When I first saw this place the word "cute"came to mind. Cute is a word I would associate with a bed and breakfast, but this place has changed my mind. I just wish we could have stayed longer. To the owner and staff I must say, WELL DONE! I can't wait to come back.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Quiet and Serene"

5
13/06/2016

I enjoyed my stay at this hotel due to the kind staff and clean accommodations. The breakfast was a nice perk. The grounds of the hotel were very tropical looking to me. The decor of the rooms were modern and fresh. I will definitely return in the near future. I almost hesitated on writing a review because it seems like this place is a hidden gem in all areas of service, cleanliness, and comfort.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Little gem"

5
03/06/2016

Good motel just off Rt 60 in Chino. Convenient to shops, restaurants. Book a King - with patio or balcony. Lots of room, comfortable layout. Breakfast room is small, and offering was adequate. All the staff encountered were very friendly and helpful.

Cheryl M, Guest Relations Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Loved My Stay"

5
03/06/2016

Great room, Big , Clean and Comfortable and the outside patio right off the room was very nice feature. The bed was exceptional - I totally loved it! Having a fridge and coffee maker was another selling point for me as well.. Plenty of places to eat close by. Easy access to freeway was another good feature. Nicely landsacped and quiet. Totally enjoyed my stay and I will be back.

Cheryl M, Guest Relations Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Not your cookie cutter Motel"

5
31/05/2016

I travel frequently to the Los Angeles metro area and have found many of the Best Westerns in the city are similar in decor and design. They are fine. However ,this motel is a pleasant change. The rooms are spacious and have a lot of character. My room had a brick wall (can't remember the last time I saw that) which really cut down on the noise from outside. The bathroom was a little retro in design which I admired. The rates were about half of what I pay close to downtown LA or the airport. Chino is a charming and quiet town. Worth a look.

Cheryl M, Guest Relations Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Comfortable stay"

4
30/05/2016

Nice and comfortable stay. Good for 1 night stay. The breakfast room was pretty small. The staff was nice and friendly. Over all basic hotel. Meets all expectations according to its class. Open pool area is nice. We liked how they have nice Palm trees around the property. Located in very accessible area where there are few plazas around it.

Cheryl M, Guest Relations Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"SCCO Graduation "

5
22/05/2016

Very pleasant place to stay. Very nice landscaped grounds, friendly staff, and pretty good continental breakfast. Would stay here again in a heartbeat. No hard boiled eggs which would of been another option for protein.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"If you stay in building 2 or 3 you will be satified with your stay."

3
05/05/2016

We booked with Orbitz and when we arrived the room was not exactly as shown on the website. Building one where most of the 2 queen beds is located is away from the more tropical settings of the other rooms. The motel mostly offers a room with a single queen or single king but are fairly larger than the one we stayed in in building one. We tried to change rooms but Orbitz would not credit back the charge to upgrade to a larger room. Had to wait up to 5 days to be credited back. So basically had to take the room we booked with Orbitz. Ask for a room with king and get roll a way bed if you need to. Be sure the room also has a balcony to enjoy the tropical setting and you can open the sliding doors for fresh air. Breakfast included biscuits and gravy and oatmeal for hot items. Then typical continental breakfast food. Skip using Orbitz as third party to book a room!

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Call to make Reservations please call 909-628-6021

"Very nice quick stay"

4
03/05/2016

My husband and I spent one night here to shorten our drive time. It is an older motel, but has been remodeled. We were able to park right outside our room which was nice. We had a king room that was clean and comfortable. The bed was too firm for our liking, but the sheets and pillows were all in good condition. There was a desk, chair, and refrigerator in the room also. The pictures on the wall were all of historic places around the area, which I liked. The bathroom had a window and when opened gave a nice cross breeze through the room. It was also clean and the towels were nice and fluffy. They do offer breakfast, there were biscuits and gravy, toaster waffles and pancakes, hard boiled eggs, pastries, and oatmeal available. They had coffee, tea, milk, OJ and apple juice to drink. The room where it is served is small, but there are a couple tables outside where you can sit too. The staff we encountered were nice and helpful. We would stay here again when passing through.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Best Western Pine Tree Hotel Chino CA"

4
03/05/2016

Good clean comfortable accommodation - nothing pretentious just good value for money. This was a solo trip going to a local air show. It provided me with all I needed, a comfortable bed and a good shower with OK restaurants nearby. Basic complimentary breakfast included but I was up too early to benefit from I!

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Good Place"

4
26/04/2016

The staff was nice, the room was pleasant and the breakfast was good. The only downfall is the continuous need to sign into the Internet if you don't continuously use your device. Also recommend avoiding the restaurant across the street, food was awful. We did like Dickeys.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Reasonably priced above average motel in Chino"

4
22/04/2016

Location Hotel is located on the central avenue in Chino, which is an area south of the mountains, full of large US parking lots with variety of shops & fast food restaurants. There is a taco place nearby, CVS pharmacy, food market across the road etc. The main freeways of Intetstate 10 & route 60 are 5 min drive to hotel. Downtown LA is over an hour drive away with LAX & the beach 1.5 hrs drive. Mt. Baldy is about 45 minutes away. Room My ground level room offered a direct car parking space outside which was most convenient. Inside a compact room was presented very clean, decor of a brick wall behind the beds & white paint colours which had a warm cosy ranch motel feel. Two large comfortable, expect soft, double beds with a bedside table in the middle that had an alarm clock & lamp in the centre, with one side of the beds offering two plug sockets. The other had a built in AC/heating unit which was less than a foot away from the bed- this was a bit too close. Large windows that had white black out blinds was also next to this bed. Two random chairs are offered in the room in odd positions but only where space allowed since a large desk, plus large unit of drawers & medium size fridge is offered below a decent size Samsung TV that faces the beds. The TV offered well over 60 channels of a decent typical premium cable selection. The desk had a phone, lamp & small coffee machine, no tea so really only desirable for coffee lovers since it's the filter kind. The hall way to the bathroom offered a wardrobe with two portable luggage racks, iron & board plus an easy to use safe suitable for a 13' laptop & tablets. The bathroom was quite poky, small but nonetheless clean with bath/shower combo, amenities were slim offering only mini bottle shampoo & soap, plus a soap face bar. There were some old ceiling heat lamps with a timer on the side- quite unique. Overall the room is OK functional clean better than your average motel and they offer two complimentary water bottles. Facilities There was free secure wifi that worked well with multiple devices. Catering facilities included some vending machines outside and there is a small room that offered complimentary breakfast which consists of cereals and breads etc, it was ok but very small bagels. You are not allowed to take to rooms as signage says so strongly. Leisure facilities included a swimming pool open from 9am-9pm. Parking is also free. Staff There was very much minimal interaction from staff as i arrived late and had to deal through a blacked out window like at the bank, this is because the office closes after dusk. Staff was friendly enough and explained clearly some local food options in the area at 11pm. Overall the motel was above average and reasonably priced under $100. Room was comfortable and functional with decent enough WIFI, jus bathroom amenities were poor.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Worst experience ever!"

1
18/04/2016

To start the man in the front desk named Alfredo was super rude. I felt a sense of discrimination coming from him. Once in the room the tub was peeling and was forced to fish for dried paint! Unfortunately I didn't take pictures but I do remember the room number I stayed in which was 235. First and last time I stay at this place! I would've been better off staying at the motel 6 not far from here!

"Very Nice"

5
03/04/2016

Very clean, large room with nice amenities. Friendly accommodating staff. I just went there to have a quiet night and that is what I got. I used the quiet time to put together my grandchildren's Easter Baskets and I needed scissors and tape which the front desk was happy to loan me.

"Best Western Pine Tree Motel"

4
31/03/2016

Had a very nice one-day stay here back in February. Pilar, the front desk clerk, was very cheerful and helpful at check in. The motel is in a very convenient location, just a 10-minute drive from Chino airport where I was doing some flight training. The room was spacious, clean, and quiet and there was adequate closet and dresser space. In addition, the room had a small refrigerator. Check out was very efficient and the room rate was reasonable. In addition, there's a Starbucks within walking distance of the motel and a grocery store across the street from the motel. The only complaint I had, which I pointed out in a Best Western survey, was the bathroom sink had caulk peeling along the rim and sink drain didn't work. Overall, it was a nice place to stay and would stay here again.

"Best Western Pine Tree Chino, CA"

5
27/03/2016

Excellent stay at this hotel. Staff was friendly and professional. Room was beyond expectations. Large HD TV, refrigerator, plenty of towels and amenities. All equipment worked well. Good breakfast with free newspaper. The entire property was neat and clean and we felt comfortable and safe here.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great for Budget Travelers!"

3
25/03/2016

This "motel" doesn't seems too bad, in my point of view, at least. And honestly, as long as the place is clean, has free parking and free wifi -- that is a bonus for me already, especially when it comes to traveling. However, there were some downsides that I encountered. I interacted with two different front desk women who did not check my ID because my room key got deactivated or when I needed to add my boyfriend's name on the account. They just asked for my room, and that's it -- which is horrible because that means anyone can come in and out the front desk and just need a room key without providing some sort of proof that it is the person who is on the reservation. The front desk need to be retrained in regards to the guests' safety concern. I know that not a lot of people may care about this because it seems to be minor but trust me, if one day, this sort of thing happen because the front desk was too "lazy" to ask for an ID, it will be all bad. Also, the front desk needs to tell their guest some important information such as the wifi (I had to figure it out myself and realized that the guy who checked me in, wrote it on the key card sleeves) and as for breakfast, he didn't even bother telling me about it till I notice the sign in my room. Sometimes letting the guest know is a good thing. Sad to say, even though the wifi was free, I was constantly being asked to log back in -- it was very annoying because I have to log back in, almost every hour and sometimes I would get kicked out from it. Also, the room needs more outlets, there were only 4 (one in the bathroom, one under the desk, and two under the A/C unit) and they were not that convenient -- I would suggest updating the lamps and replace them with lamps that comes with outlets (I've seen them at other hotels and they are very useful). I felt confused with their breakfast because there is a sign, saying that you cannot take the food with you, so you have to consume your breakfast in this tiny room that has about 4 tables -- that's it. I mean, so if all the tables are taken, does that mean I have to stand there and eat my breakfast? That didn't seem fair to me because I've been to other hotels, and they seem fine if we can take the breakfast into our room. The location is pretty far but as long as you don't mind driving, and get away from the LA lifestyle, this place is pretty good, considering how the freeway is just down the block. It is also surrounded with lots of shops and plazas. Overall, the trip wasn't too bad -- free parking, free wifi, BIG screen LED TV with lots of channels, pretty decent size fridge and free breakfast. I would come back here if the price is right.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Budget oasis in Chino"

5
24/03/2016

I am so glad we stayed at this motel! We were visiting the Claremont Colleges, and this was about 15 minutes away by car. I am extremely noise sensitive, and requested a quiet room. We were put in the far back, second floor, and were very pleased with our room. Frankly, we were a bit more comfortable than in the fancy Hilton in Pasadena, where we'd been the night before at a conference. Our room had a balcony and a window we could open. I gave it 5 stars in the context of its being a budget motel. It was not fancy, but it was absolutely fine, and I would stay there again. I will say that while I had no issue with noise, I did notice that when we were up early, I heard a guy on the balcony next door on his cell phone, and his voice traveled. We never had an issue with noise while we were sleeping, and that was the only time I noticed how much sound travels. I suppose with a noisy neighbor it could be troublesome. It was not an issue during this stay. Our room had two queens, and was very large. The grounds were well tended, and were lush compared to the rest of the neighborhood. Lots of trees and greenery. The whole place felt cozy. The staff were friendly. I didn't take off a star for this because the rest of the stay was great, but I will say: the breakfast was pretty disappointing. The hard boiled eggs were in a refrigerator that was barely cool (happily I didn't get sick!), and there was not a lot in the way of fresh fruit. Because I liked our room so much, I didn't get too worked up about it. But they would do well to bring some freshness to the breakfast. Overall, I just loved the environment, and how close it was to our destination. This was an excellent choice for a budget motel.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"what time is breakfast??"

4
23/03/2016

Great location, great price, clean place, nice people. what's not to like? I don't think it is that difficult to let your guests know what time the breakfast is. We arrived and were told 6 till 10. Sign on door said 7 till 10. One sign in breakfast room said 6 till 10 and another sign about 15' away said 7 till 10. When you are planning an early departure it is good to know. Manager please take a look and train your staff. Other than that you have a great place.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"hidden gem"

4
22/03/2016

very nice hotel. stayed here for 4 nights while attending nascar race. rooms where clean and bed was comfortable. very good location and felt save here. will stay here again next year. the only down side would be the continental breakfast area was small but good.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Holiday Trip"

5
15/03/2016

A great place to stay, the staff we dealt with were all very helpful and professional, the room was spotless and had every thing we needed, the bathroom was huge and very flash, handy to shops and restaurants, would definitely stay there again.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Bottom half of Best Western Hotel Range"

3
10/03/2016

The air conditioner made an astonishing amount of noise, but did not cool down the room (and yes, I did have it set properly). The bath tub faucet had a fast drip and the tub itself had very unsightly flaked-off coating. Dim lighting. Refrigerator did not have any sort of freezer section. The bed, on the other hand, was very comfortable.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Pinetree is fine and serves its purpose."

5
03/03/2016

The Pinetree is a nice value with clean rooms that are large and all of the required amenities for a short stay. Located in a good area with stores and restaurants nearby. Overall, a nice value if in this part of CA.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Bait & Switch"

2
23/02/2016

I booked two Non-Smoking rooms and had the printed/written confirmation with me. They said I had to accept one Non-Smoking room and one SMOKING room, because they were all sold out of Non-Smoking rooms. (I had reserved the Non-Smoking rooms weeks in advance.) The Smoking room was so pungent that it about knocked us over when we opened the door. The guests in that room were miserable all night. This practice is unacceptable and even though the facility was fairly nice, otherwise, I cannot recommend this hotel or Best Western to anyone.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Good stay"

4
22/02/2016

Stayed here a couple of times. All was ok. Rooms are clean and with sufficient space. Friendly staff. Property is well maintained. For business it would be an ok stay and for me a revisit worthy. Restaurants, Starbucks, gas and interstate are close by.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great Value!!"

5
17/02/2016

Very nice hotel, great grounds with a small but super clean swimming pool. Check in was a breeze. Our room was huge (2nd story) and warm and inviting. We had a smallish balcony. The bathroom was good with hot, powerful shower. Breakfast was awesome - so many choices in a small area - even biscuits and sausage gravy that tasted really great! The TV was a big flat screen. Even though the main road (Central) is right there our room was totally quiet. Internet connection (Wi-Fi) was strong. We got 2 bottles of complimentary water in the room. Check out was super easy! There are many eating options nearby. No complaints at all and we will for sure stay here again if we are back in the area and need a room again!!!

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Super Little Motel - As Good As Last Time"

5
11/02/2016

Great little motel. The rooms are small (we had a queen) but they squeeze in two chairs and a desk with chair. The wall the TV is against is painted brick and I love the texture and depth it gives the room. The TV is huge for the room, probably 55” and is set on top of a cabinet that holds the refrigerator. There is no microwave and no space for one either. The internet was very good but it was difficult finding places to charge electronics when you weren't sitting at the desk (my spouse used the desk). The bed was very high and I had to slide down to get my feet on the floor. It was very comfortable but I would have preferred the covers to have had more substance as they were quite flimsy. It got cold during the night and we weren't running the heater so a little extra weight to the covers would have been perfect. The bathroom was small but there was enough counter space because they had a banjo counter. The tiles were a fun, funky bright orange and beige. The sink was new and everything was nice and clean. I also like that there is a working window in the bathroom. The tub emptied very slowly in our room. Breakfast is advertised as continental but they include sausage gravy and biscuits. There is hot oatmeal with raisins and brown sugar to mix in as well as instant oatmeal packages. There are plenty of bread choices including some of the best raisin bread I have ever eaten. It was sliced thick and chock full of raisins. They have bottled OJ instead of a machine which is wonderful because I find the mix in so many of the machines have too much water. It was such a pleasure having good OJ. It is in a very small room (converted guest room) with three tables and a counter with three stools - not much space but it seems to work. I have stayed here before and this recent stay was as pleasant as the last. The prices are also excellent.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great Place to stay"

5
11/02/2016

This hotel is a great value. The lobby was clean, the staff was inviting. My room was very clean and neat, the bed was very comfortable, the breakfast was fresh and had a good variety. The location was quiet and easy to find. If I am in the area again I would be more than happy to stay here again

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"bad attuide"

1
06/02/2016

could not get front desk to do anything.just sat on the phone all the time. stayed to days and they still would not our room safe open. location was good ,bot front desk really sucked. lots of places to eat.

"Perfect Price and a Great Location"

4
30/01/2016

When ever I fly into Southern California, I almost always fly into Ontario. I usually arrive late and don't really feel like driving very far. This little motel is exactly what I needed. It's clean, located within a block of the 60 in a quiet, yet populated area (there are a bunch of shopping centers and strip malls). My sister and I arrived late, and the lady on the night desk was friendly and helpful. Breakfast was basic, but that was what we needed. The room was clean, and the bedroom area had recently been updated. I really appreciated the fact that there was NO smoke smell. Too often while staying in motels, you can tell that someone didn't follow the No Smoking rule, and so the place smells funky, but not here.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Our stay at Best Western Pine Tree"

5
30/01/2016

Very comfortable room and location and accommodating staff. The mattress is not premium, but comfortable. The breakfast is good, although there is no meat. The eggs are hard boiled only, but done very well.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"express trip to LA"

4
30/01/2016

bed was very comfortable,, great value,, searched Trivago and hotels were more expensive and hotels were not the same quality/value as Best Western,, will definitely stay at Best Western hotels in the future

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"GREAT PLACE GREAT PRICE"

5
28/01/2016

This hotel is a gem. we were totally surprised with how clean and modern it was. The staff was great as was the location. Excellent value for your money. Have stayed in higher end hotels that weren't this nice! Only downfall was breakfast, could offer a few more choices :)

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Small Jewel"

4
24/01/2016

We have been staying at this motel for years-close to freeways - and restaurants. Staff is very friendly and helpful and considerate to our needs. we recommend this motel to all of our family and friends.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Clean and quiet"

4
22/01/2016

Sometimes you just want a nice, quiet place to relax after a long day of driving. This location more than fit the bill. Close enough to the freeway and shopping, yet still quiet and somewhat secluded.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Slightly above the average"

3
20/01/2016

We stayed here for one night in December. We arrived late in the night and were happily greeted. The room was spacious, but had a weak front door which was little scary. Also there was an inside door to the next motel room. That door was weak as well and did not even block the TV noise. Good thing we had neighbors who went to sleep early as did we. The bed was comfortable and we fell sleep easily. In the morning we had the breakfast which was good, even though a little small. All in all, a fairly good stay.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Decent Room"

4
17/01/2016

Very spacious, bed firm, good heater, private small balcony, quiet. No microwave or lots of toiletries, just soap and shampoo. Refrigerator took long to chill but worked fine. Conveniently located to stores/restaurants and freeway. I do not recommend Olive Garden.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Awesome"

5
09/01/2016

Stayed during the week and was very pleased. Not too far from the freeway. Property had plenty of parking and free wifi. The free breakfast was decent and my room upstairs came with a balcony. The room and tax were very reasonable and would come back again

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Quaint Hotel in the Middle of the City"

5
09/01/2016

This hotel is relatively small, but has a cute, quaint appearance in the middle of a bustling city. We had a room with one queen bed. The room was very spacious and clean. It must be an older Best Western hotel, since the bathroom area was an "all in one", with the shower/tub, sink, toilet in one room (which was not a problem). The only downside was that the complimentary breakfast hours did not start until 7 a.m., which can be troublesome for business travelers who have early meetings or any traveler who wants to get an early start on their drive.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great motel for the price!!!"

4
09/12/2015

My boyfriend and I booked this motel for our trip to a friend's wedding and Disneyland. The wedding was the day after Thanksgiving, so a busy weekend for hotels, but we were still able to book the rooms about a month and a half out at a very good price. As AAA members, we got their rate which was only $56/night...which for Thanksgiving weekend is practically unheard of! I read lots of good reviews before we booked, so I knew this was going to be a good one. The location was convenient for us, as the wedding was 10 mins away in Pomona, and it was only about a 30 min drive to Disneyland. The motel is located very close to Starbucks, CVS, grocery stores, restaurants, freeways etc. We checked in after 9 and it was no problem at all, and our room was more than ample for the price we paid! The room was not huge, but for just 2 people who weren't even at the room much, we didn't need anything bigger. We were in the long 1-story building so we didn't have a patio, but for the price I can't complain about that. The bed was comfy, the bathroom was a good size, the TV was great, they have free Wifi, a mini fridge in-room, and I really liked the continental breakfast! Biscuits, gravy, mini pancakes, cereal, oatmeal, hard boiled eggs, pastries...really not bad for a free breakfast. Definitely took advantage of it both days we were there! The pool looked nice, but it was too cold to swim (and no hot tub). My only complaint was that it took a while to get an extra blanket for our bed. The first night was a bit chilly, and I called the front desk first thing in the morning to ask for an extra blanket. I called again at around 12pm, as we still hadn't received an extra blanket. By 4pm, one STILL hadn't come, so I tracked down one of the housekeepers and got one directly from her. Not the biggest deal, just kind of annoying. I don't find myself in this area often and when I am I usually stay with family or friends, but should we have the need to stay in a hotel in this area again, we would definitely be happy to come back to the Best Western Pine Tree Motel!

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Put a smile on our faces"

4
07/12/2015

Booked this motel due it's proximity to the Fairplex in Pomona. Ours was a one night stay before heading to Las Vegas the next morning. Older facility brought up to modern amenities without losing it's charm and character. Well maintained and very nicely landscaped, my wife and I both immediately thought of those old Elvis Presley spring break movies as soon as we pulled in and we mean that as a compliment. Very helpful staff. Anything you need within a few blocks. Would definitely stay here again.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"L.A. Wedding"

4
29/11/2015

I decided for this hotel because we were 40 minutes away from a wedding we attended and close to my family. It was a very nice motel. The beds are very firm which my husband favors. Our room was close to the breakfast room. Very small room for eating at. I think my one complaint is the bathroom shower was difficult to put at the right temperature.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great Value"

4
23/11/2015

Very clean, great water pressure, air and heat both work. The hotel grounds remind me of Hawaii because of all the palm trees. Has a tropical feel to it. Rooms are very clean, this is about our 4th stay here this year. Breakfast is okay but they have restaurants very close by if you don't want the breakfast. Beds are very comfortable. Hotel staff are respectful and helpful

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Rustic resort charm!"

5
23/11/2015

We enjoyed our stay here in summer so much that we just had to return for another stay! Wonderful and clean rooms with ample amenities - terrific value. Especially if you are like us who fancy the rustic resort charm that this Best Western hotel offers, it feels like a country getaway almost. The swimming pool while not huge, it's a lovely little space to chill out by the pool. Breakfast was very basic and certainly can be improved on, but our expectations were not high on breakfast anyhow.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Very big rooms"

4
22/11/2015

Pros: room was very spacious, lots of cabinet space, lots of counter space in the bathroom and hallway, full length mirrors, plastic bag to put your laundry, quiet, parking included, the hard boiled eggs during the free breakfast were real hard boiled eggs not the kind from a bag and they were just made and still hot Cons: customer service isn't the best (when we called to check out, the person just said "ok bye" instead of saying something like "thank you for staying with us") hard to see room numbers if checking in at night (had to go to general area we were told to go to, park and look to see if we parked near our room number), the room keys did not work when we initially tried them so we had to go back to the front desk in the cold night, pillows were bumpy and not soft Overall it was a pleasant stay for the price, and I would recommend. The location was great (not a far drive to disneyland, etc.)

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Clean and quiet"

4
21/11/2015

We had to move out for a couple of days while our home was being fumigated. This place was quiet and very clean. The room was large and nicely decorated with a big, comfy bed. Close to all shopping and restaurants.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Very Nice for the Price"

4
16/11/2015

The room was small, but easy to move around in. The beds were comfortable, and I was able to make the desk chair higher so that I could sit with proper body position while I typed a long document. There were lots of options for a good breakfast, all good except that fresh Danish would be better than pre-packaged. Staff was friendly and very helpful. Overall, our stay was pleasant and comfortable for a very reasonable price.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great service, please work on on-time breakfast at 6:00 AM"

4
14/11/2015

Since I work very early, I didn't appreciate having to wait outside the breakfast room for the lady to open late (after 6:00 AM)...it was cold and one day I waited up to 6:10 AM until one guest went a complaint at the front desk (he was leaving to the airport and wanted to have something to eat first)

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Simple overnight spot"

3
08/11/2015

We had business at the Chino Airport so we booked based on Trip Advisor. It was a bit further away than we thought especially during rush hour. My first thought upon driving up to the check-in awning area was of road trips with my parents in the 1970s. Very much of a motor inn type feeling. Staff was pleasant at check-in. Our room was in one of the two story buildings at the very end of the property which was nice. The room was quite warm and stuffy so we immediately turned on the very loud air conditioning unit. Took a while for it to cool off. It was too warm outside to leave the sliding glass door open to the little deck area and the a/c was quite loud for sleeping. Bed was very comfortable and the room was clean which is what is most important. This place is fine for a night while passing through.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"customer review"

3
05/11/2015

The place is reasonably priced and clean, and I would have given a higher rating if not for a bad experience I had with Jennifer at the check out desk . She was terrible to deal with, had a bad attitude and has very poor customer service skills.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Don't let the outdated decor scare you off!!"

5
04/11/2015

I kind of can't say enough nice things about this hotel. It was so affordable, close to so much, and the service from the staff was really top notch. I haven't ever had the need to stay in Chino before and I'm not sure how often I will in the future, but when I do, I will 100% be staying here. Before arrival, I was a little concerned with staying in a "motel" where the room doors go directly outside - it doesn't feel super safe to me. However, I felt safe and secure here. The neighborhood is busy with shops like Albertsons, Smart & Final, and a pet supply store, as well as tons of places to eat. The rooms were set back from the road enough and the property had tons of trees so it wasn't like the doors were screaming to passers-by "Open me!!" I loved that there was always parking and it was shady too, since it was pretty toasty this weekend. Things being so close meant we didn't have to drive to get lunch or run to the store, everything was a super short walk away. The room: yeah, it looks pretty 70's. The bathrooms are VERY orange but the counter space to get ready as a lady was amazing and the shower was spacious with a nice new showerhead. The water pressure was great and the water got very hot. From pictures and the room description, I didn't think there would be a fridge and microwave, but to my surprise, there were both! Very exciting. The room was really spacious and the air conditioning worked great. I enjoyed having the little deck out the sliding door and being on the ground floor, we had chairs and a little lounge thing out there. The room was clean and mostly quiet. One night, I could definitely hear folks upstairs making a ruckus pretty late. I almost called the front desk but didn't, so no fault of the hotel on that. Continental breakfast was good! I was expecting only cereal and fruit like reviews said but there was oatmeal, hot biscuits and gravy, and some microwaveable waffles and pancakes (that admittedly my boyfriend said were terrible but you might like 'em, I don't know). They also had hard boiled eggs which are like my favorite breakfast ever so thanks Best Western!! Overall, so happy with this place. Checking in at almost 3am was a breeze, checking out (a llittle late too) was just as easy, and asking for toiletries I'd forgotten or a couple fresh towels was always met with kindness.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great place to stay when visiting the LA county fair!"

4
28/10/2015

I picked this location because of its location and the BW brand name. We were visiting for the purpose of seeing a concert at the LA county fair and this location was a short drive from the venue. Overall this was a very nice stay. It was very quiet and the room was large with a comfortable bed. The pillows were a little on the thick side for my liking but other than that it was a great value.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"LOVE this NICE BW!!"

5
27/10/2015

My family stayed at this sweet Pine Tree BW in Chino CA for my son's wedding! I made the mistake of staying at a competitor hotel a few months earlier and will not be staying anywhere else except the Pine Tree BW when I return!!! This sweet hotel is super clean, neat and comfortable! Thank You Pine Tree :)

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Good base to visit Chino aircraft museums"

4
26/10/2015

Well located in Chino for Planes of Fame and Yanks museum, and petrol and grocery stores, courteous staff, clean, safe and reasonably priced. Small breakfast provided (average for this price point) however arrangements for pre 7am cannot be made. Would stay here again.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"For the money, a excellent place"

4
23/10/2015

Room is setup differently than most hotel rooms. More spacious room overall and plenty of room in bathroom and a separate dressing room with closet. Mirrors throughout the room with a balcony. Plenty of restaurants in walking distance along with shopping outlets, movies, banks. Internet was excellent for connection. Breakfast was the only downfall with small room to eat and get around. Offers cereal and oatmeal, no eggs or waffles.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Just the BW quality what I'd expected!"

5
08/10/2015

After a long haul from Europe we took purposely this hotel as an alternative way to a bit more expensive hotels located closer to West of LA. However, the hotel was chosen also to be in the middle of Greater LA for the trips Eastbound from LA (Yoshua Tree NP, Palm Springs). I always prefer Best Westerns somehow and this one has met definitively my overall expectations once again. Nice room, various amenities including outdoor sort-of private pool, pretty decent neighborhood with various businesses and services around. But of course, very suitable if you do have a plan to spend some time+money at the Ontario Mills Outlet, which is like 10 minutes away. And btw.: perfect breakfasts they have!

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Awesome"

4
05/10/2015

Always a clean comfortable room at a fair price. just what was expected,and then some . This is a great deal for anyone passing by. There is no reason that my review should be any different, I look forward to my next visit, singing the praises of this one. Thank you, !! PS- mattress was awesome!!!!

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"CHINO'S GOT IT !"

4
21/09/2015

We had a Big room & We LOVED IT! HOTEL has a Super Duper Small Breakfast, NO WAFFLE MAKER! Denny's to sit or Yogi's on the run, or take back to room. There's a variety of food places close to the hotel!

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Concert Night at LA County Fair"

5
19/09/2015

We were going to the L.A. County Fair and to a concert and didn't want to drive home so booked a room here. Quite and clean and free bottle water in the room NO CHARGE! Staff from Office to maids very nice and friendly. I will stay here again price was good too! Continental Breakfast as WELL!

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

"unique, very clean, and comfortable"

5
17/09/2015

This place definitely impressed me. It was so cute and unique, and more than I expected from a Best Western, honestly. The service was great, and the room was nice. The bed was comfortable, and everything was very clean. It seemed to be in a nice location as well. I will certainly be back.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

"Another success"

5
17/09/2015

Needed somewhere close to LA to await the arrival of the test of the group, this fitted the bill. Up to usual excellent BW standard. Idle for purpose dipite the traffic on the I10. Take a southerly route.

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

"Great motel with patios or balconies and great price"

5
13/09/2015

We took a family vacation to LA and didn't want to stay in a cheap dump in LA. We were about 45 minutes from LA. Our hotel was clean, quiet comfy beds . Very cute and rustic looking. They have a continental breakfast, not much to choose from but still happy we had the free breakfast. They have patio chairs and lounge chairs on the patios which we loved. The separate area to do make up from the bathroom was a plus. Grocery store, dollar tree, restaurant directly across the street. Highly recommend if looking for an affordable and clean place to stay. We stayed in a patio, pool view room on the 1st floor. Will definitely stay there again

Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.