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Best Western Hotel Indian Oak, Chesterton

4.0/5  - basé sur 458 notations.
558 Indian Boundary Road, 46304-1515, Chesterton, United States - See map

Discover all that northern Indiana has to offer, from Indiana Dunes State Park to an easy commute to Chicago, from this charming Chesterton hotel. Conveniently located off the I-94 and the Toll Road, the Best Western Indian Oak makes it easy to experience the area’s most popular attractions. Outdoor lovers delight in hiking, biking, fishing and swimming at the Indiana Dunes State Park and National Lakeshore, just a few miles away on beautiful Lake Michigan, while golfers can hit the links at Brassie Golf Course. Or you can take a tour through one of our many bustling Steel Mills that the area is known for. And while shopping and dining options abound near this Chesterton hotel, bustling Chicago is just a short commuter train ride away. Corporate travelers appreciate the Best Western Indian Oak’s close proximity to local companies, especially Porter Memorial Hospital, the Department of Natural Resources, ArcelorMittal Steel and United States Steel Corporation. Notre Dame University and Valparaiso University are also an easy commute from this Chesterton hotel. Business guests appreciate the property’s on-site business services. The Best Western Indian Oak offers unparalleled comfort at an affordable rate. Our oversized guest rooms, many with a stunning lake view, include cable satellite television and high-speed Internet access. Other amenities at this Chesterton, Indiana hotel include a complimentary hot breakfast each morning, a large indoor swimming pool and an on-site fitness center. Hotel guests are also invited to relax at the adjacent Waterbird Spa. If you’re looking for an amazing location, unbeatable amenities and affordable rates make a reservation at the Best Western Indian Oak today and save! Enjoy your stay.

Best Western

Hotel Indian Oak

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 448 guest reviews
NOTE ISSUED
Excellent
168
Very Good
151
Average
74
Poor
21
Terrible
35
REFER TO NOTICE
Business Business
48
Couples Couples
140
Family Family
180
Friends getaway Friends getaway
36
Solo travel Solo travel
34
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Weekend trip for Notre Dame game"

3
15/09/2018

Quick less than hour trip to Notre Dame game. Hotel was nice and clean. Breakfast was average. Great water pressure in shower. Nice lake out back and big pool. The is no hot tub but a sauna. Would have given 4 maybe 5 stars but queen beds are not queen beds....this was disappointing.

"New adventure"

5
11/09/2018

New adventure to this area. Enjoyed the lake, local restaurants, access to highways. The staff was very friendly, room was very accommodating with fridge and microwave, bed was very comfortable. Enjoyed breakfast.

"A last minute road trip."

3
08/09/2018

We stayed here on a last minute road trip. The bed was comfortable, the room was clean, but smelled like cigarette smoke. It has a beautiful lake in the back of the hotel. The lady at the front desk was very friendly and helpful.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review on your stay with us. We appreciate all of our guests feedback. We are happy to see you enjoyed your stay, we look forward to seeing you again on future trips to our area.

"Good for a couple of nights"

4
03/09/2018

We stayed here for a wedding. Clean and comfortable enough. Definitely could use an elevator. We were able to switch to the first floor as my wife is handicap. Some rooms were on the lake. Right off the main drag and served our purpose. Bed was comfortable and pool had nice long hours, no lifeguard. Parking near the rooms seemed to be limited if it was full.

"Acceptable overnight"

3
15/08/2018

This is a Good overnight stop when driving through Indiana or visiting the national park (sand dunes ) . It is clean and the rooms are nice but a little dark. Front desk in the evening was quite abrupt and not helpful. Free Breakfast is average.

"Clean, comfortable, and safe"

4
14/08/2018

Initially tried to book a stay at the Hilton Garden Inn due to brand loyalty, but it was booked. We decided to try the Best Western and we were pleased with our stay. Our room was clean and comfortable. The staff treated us well. There are plenty of dining options in the immediate area. If we are in the area again, we would definitely consider staying here again.

"Great hotel"

5
09/08/2018

Great location by a little lake, close to restaurants and shopping and 11 minutes away from the dunes. The hotel is clean and well maintained. The stuff is friendly and helpful. I spend 2 nights there I had nothing to complain

"OK - good location for Beach"

2
04/08/2018

The location is very good for visiting Indian Dunes and we enjoyed our visit to the Craft House restaurant nearby. But when it comes to the property itself we probably wouldn't return. The employees, especially at check in, were miserable. A request for sofa bedding was met with middle school like attitude - a sigh and an eye roll. The hotel was very musty and my husband and daughter who both have mold allergies left coughing/sneezing all the way home. When we returned from the beach at 3PM housekeeping still had not arrived and we had to seek out clean towels on our own. The breakfast area is not anywhere adequate in size for the amount of guests staying at the hotel and we had no choice but to eat in the lobby. We were not able to enjoy our patio due to the very aggressive geese that even tried to take our bathing suits.

Neil_P46304, General Manager at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We sincerely apologize for not meeting your expectations during your stay. We hope you will give us another chance in the future to not only meet but to exceed your expectations.

"So-So"

3
03/08/2018

The Best Western Indian Oak is a good place to stay if you need an easy on/off highway location. Our room had two double beds and was spacious enough for two of us. There wasn't a fan that ran all night and the bathroom fan ran on a timer. We should travel with our own fan to provide white noise! The towels were rough and thin. Housekeeping needs to spend a little more time vacuuming and sweeping.

"Thin Walls"

3
30/07/2018

Nice location right off the interstate, decent room, the bathroom was a little bit dirty, there was shampoo or something splashed on the wall by the toilet. My main issue was that the walls are not sound proof in any way, the family next door were loud with screaming children until 1 in the morning and also someone else outside or in the stairway whose whole phone conversation I could hear every word of. So I didn't end up getting much sleep

"Dirty room"

1
27/07/2018

Room smelled bad initially (we aired it out while at dinner), filthy room overall. Linens were fresh and bed was comfy. Too tired to complain to the staff, really just needed a bed to sleep in after traveling. Only stayed one night. Paid for lake view, which was a complete joke. Geese/duck excrement everywhere on patio, wish I would've saved $40 and had parking lot view. I used to work at a hotel for 3 years, just shocked at the quality for the price.

Neil_P46304, General Manager at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We sincerely apologize for any issues you experienced during your stay. We wish we would have known so we could have corrected the problem while you where here. We hope you will give us another chance on future trips to our area.

"Worst manager ever"

1
12/07/2018

My first visit was fantastic, my second was terrible. The manager ruined my visit from start to finish. I am an older gal and I was made to wait in my small vehicle for 7 hours, adding in the drive time so my room could be cleaned. Only to find out the room was dirty. From half eaten cheese popcorn all over the floor by the bed, black mold on the air conditioner vents, rocks and duck poop all over my patio, to a shower head that was put in so high the water flew over my 5 foot 2 head. If the manager ever smiled, I never saw it. I was raised to leave my personal problems at the front door of my job. She was rude and the Hotels promise of an early check in was not met. Rooms are always available. My back hurt so bad from the long wait my visit was ruined. I'll miss only the Ducks. First visit no Breakfast lady for service. Hit or miss for your visit. Holiday Inn has a better breakfast buffet.

Neil_P46304, General Manager at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We sincerely apologize that we may not have met your expectations. You arrived to check in before 11:00 am. Our check out time is 11:00 am, we had sold out the night before. We did not have a room unoccupied and available for check in when you arrived, we where able to check you in early before 2:00 pm. We try our hardest to accommodate all of our guests requests including early check in requests, unfortunately it's not always possible. In regards to the cleanliness of your room, you did not bring any issues to our attention. When asked by staff how you where enjoying your stay, you had no complaints.

"We reviewed this hotel 3 years ago, and were back this week"

4
22/06/2018

We stayed here three years ago and reviewed this hotel. We stayed here again this week and are glad we did! The outside has definitely been spruced up, and once again our room was very spacious and clean! This time we had a lakeside view and enjoyed watching the water birds. The staff (from the front desk to random employees we met in the hall) were all friendly and helpful. Very glad we made the choice to stay here again, and will each time we travel through here to visit family! Oh and we discovered they have a coin operated laundry too.

Neil_P46304, General Manager at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review, and for your kind words. We love to hear guest feedback on their stays with us. We are so happy you enjoyed your stay. The hotel has changed quite a bit in the last three years. We are always looking for ways to improve the hotel, to insure our guests are happy and enjoy their stay with us. We look forward to seeing you again when you travel through our area.

"Excellent stay"

5
07/06/2018

I have stayed at this property before. The hotel is located between I-90 and I-94. Easily accessible from either. The rooms are very quiet and have modern decor. The staff was both friendly checking in and out. Very affordable and great value. Will be back again.

Neil_P46304, General Manager at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review and for your kind words. We enjoy all of our guests feedback. We are so happy you enjoyed your stay, we look forward to seeing you again in the future.

"Excellent"

5
07/06/2018

Really enjoyed our stay, only booked for one night and ended up staying for two. Staff are very friendly and helpful. Nice little pub area, view at breakfast stunning. We will definitely stay here again when we are in the area

Neil_P46304, General Manager at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review on your recent stay with us. Thank you for your kinds words. We love guest feedback. We are so happy you enjoyed your stay and where able to enjoy the pub and the gorgeous views. We look forward to seeing you again in the future.

"Very surprised!"

4
29/05/2018

We were surprised by the overall experience. The first night we stayed was not in a lake facing room. Even though it didn't face the lake there were still plenty of patio space for us to have a relaxed breakfast outside. The second night we did stay in a lakeside room. It was wonderful to sit on the patio and watch the sunset. In the morning we enjoyed our breakfast on the patio and watched all the wildlife. The pool is large and clean. Breakfast was a little lackluster compared to other hotels we have stayed. That is why I didn't give this trip an overall excellent rating.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review on your recent stay. We are happy to hear you enjoyed your stay. We hope to see you again on future trips to our area.

"Awesome get away"

5
23/05/2018

I took my family here for a much needed vacation. It didn't feel like a tourist-y trip- it felt really close to home and the view was epic and relaxing. This hotel is 3 miles from the beach. Breakfast was amazing and overlooked a beautiful lake.

Neil_P46304, General Manager at Best Western Indian Oak, responded to this review
Thank you so much for taking the time to leave a review and for your kind words. We are so happy you enjoyed your stay with us. We hope to see you again on future trips to our area.

"A great place to stay when we visit our son in Valparaiso."

5
28/01/2018

Get the lake view, it is really worth the extra couple of bucks. The beds are comfortable, the breakfast is good, and the staff friendly. I use the small workout room every time we stay, and everything always works.

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for the taking the time to leave a review, and for your kind words. We are extremely happy that you enjoy staying with us. The lake view is beautiful and very peaceful to sit and look at. We look forward to seeing you again in the future.

"Business trip"

5
08/12/2017

Very friendly staff. Clean hotel. Beds comfortable. Had a room facing the lake, great view, wish it wasn't cold outside and could have enjoyed it more. There is a train track close by which is a little loud, but did not seem to bother sleep. Breakfast was the usual, but satisfying. Will stay here again if in the area

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We are very pleased you enjoyed your stay with us. We look forward to seeing you again on future trips to the area.

"Best Western Indian Oak Chesterton, IN"

5
16/11/2017

Excellent comfort, value and service. Bed and sofa were comfortable, room and bathroom were spacious, internet was good, breakfast was very good, staff was always friendly and helpful. Location is excellent; lake is scenic, and close to plenty of restaurants and amenities.

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We are very pleased you enjoyed your stay with us. We look forward to seeing you again in the future.

"Never again"

3
12/11/2017

Don't expect them to tell you the truth about what they have to offer I asked about pool and hot tub at the front counter in person before I paid for the room and I was told yes for hot tub and pool that wasn't the case I then reported that problem at check out along with the problem if my patio door not opening and all I got was sorry no reduced rate nothing

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. I sincerely apologize that your expectations where not met. I hope you give us another chance in the future to not only meet but to exceed your expectations.

"Ideal for weekend getaway"

5
06/11/2017

We stayed here prior to attending a Notre Dame football fans. We loved the relaxed setting -like staying with family instead of a corporation. The lake view was such a treat. To open your sliding glass door and see swans, geese, and ducks while you drink your morning coffee is so relaxing. The fireplace and whirlpool made the room so cozy and both were in great working order. Bed was comfortable and the entire room was extremely clean. Check in and out couldn't have gone any smoother. Conveniently located to restaurants, stores, and interstate. Breakfast was ok, coffee could use a little improvement but maybe it was just one batch that wasn't great. Friendly employees and accessible rooms. Would stay again when in this area and definitely recommend for football weekends. About 50 minutes from Notre Dame/South Bend. A unique hotel that isn't cookie cutter! Thanks for a nice weekend!

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review on your stay with us. We are very pleased that you enjoyed your time here. The lake view and watching the local wildlife is very relaxing. We look forward to seeing you again on your future trips to the area.

"Easy to find, quiet location"

4
04/11/2017

Room was clean & staff was friendly and helpful. There isn't an elevator (only has 2 floors) so keep that in mind when booking. Try not to get a room by the stairwells, it sounds like people drag luggage up and down the stairs during the night. The room was pretty quiet besides the stairwell. "Indoor pool" does not mean heated pool!

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We truly hope you enjoyed your stay. We hope to see you again in the future.

"Nice place to stop"

5
29/10/2017

Nice comfortable hotel Easy on off interstate No elevator so remember you have to carry suitcase upstairs Staff nice Breakfast was convenient but eggs where a little rubbery but coffee and yougart where good.

"A great stay"

5
24/10/2017

The hotel seems newly remodeled and is beautiful. The lobby with all the windows was a nice way to begin my stay there. The room was much bigger than I expected and very comfortable, and I LOVED the balcony overlooking the water! I was staying alone, but felt very safe as well. I very much enjoyed my stay there. The woman who checked me in was very helpful and professional, and at breakfast an employee checked in to make sure everything was ok. There wasn't a huge selection at breakfast, but enough to get my day started.

"deteriorated at the dunes"

3
23/10/2017

As John Lennon said " you have to be good lookin' 'cause it's so hard to see". The 5 star rating was for Best Western DOT com not this facility. The bridge that ends literally in the water (sunk I guess) directly behind the promo photo sums it up.

"Wonderful centrally located"

4
20/10/2017

In the area for conference/tour. Weather was horrible-first rain in weeks and that made up for it! Location was perfect for what we needed. Close to all main and local roads, the lake, National Park, Michigan city.....Stayed at Indian Oaks when it was privately owned; Best Western has continued to keep the motel alive. Thanks- just what we needed!

"Good hotel for overnight stay"

4
14/10/2017

Stayed at this hotel for one night on our way home on our vacation. We like Best Westerns and always try to find one when we don't have reservations. Good room and great breakfast. Would stay here again

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We are happy you enjoyed your stay with us. We look forward to seeing you again in the future.

"Beautiful sunsets over the pond"

5
12/10/2017

We were fortunate enough to have a room overlooking the pond. Sitting on our balcony we watched the sun set and the geese come in for a landing to spend the night. Lovely and serene. The next morning we saw a swan couple with a cygnet.

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for your review. I am so pleased you enjoyed your stay and the beautiful views and wild life. We hope you stay with us again in the future.

"One of my favorite Best Westerns disappointed me this time"

3
11/10/2017

I have returned to this Best Western multiple times when visiting my son in Valparaiso. Obviously, if I come back, I must like it. This time, however, we paid the extra for the lake view, which is really pretty and there are many different types of birds to watch on the lake. We arrived late, and the next morning were disappointed that we couldn't sit on the small deck and enjoy the morning because of a gutter leak that soaked the deck. I went to the front desk and requested a room change, and was told we couldn't move, but the leak would be fixed. When we returned after hiking the Dunes, the fix it job was so poor that it didn't stop the leak and I was told that the last lakeside room had just been sold. The GM was apologetic the next morning, but I was really disappointed that I couldn't enjoy one of the main reasons I was there.

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. I sincerely apologize that you couldn't enjoy sitting on your balcony. I hope you give us another chance, on your next trip to the area.

"Great place to stay"

5
09/10/2017

Kind of tucked away from the road, but a woodsy atmosphere. We stopped randomly due to not wanting to drive so late home to Indy. Was such a relaxing hotel stay. Staff was friendly, and wouldn't hesitate to stay again.

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We are happy you enjoyed your stay. We hope you stay with us again in the future.

"Tennessee trip"

5
05/10/2017

Location of this B/W is great, although it's hard to find at first. Loved the geese and quiet setting and strip mall close by made it easy to walk to the Walgreens. This hotel has no elevator which forced us have to drag our luggage up to the second floor but wasn't too bad. The art work on the walls is made out of a sand cast method which I thought was very tasteful!

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We are very happy you enjoyed your stay. The sand art is very unique and fits the hotel perfectly. We hope you stay with us again in the future.

"Great Stay"

5
05/10/2017

Great staff, very clean & comfortable bedroom and easy check-out. The breakfast was good and I appreciated that there was plenty of hot coffee. I had a very good night's sleep and liked the view of the lake. Overall very satisfied with the stay.

"Favorite place to stay in the Chicago area"

5
01/10/2017

We love this hotel and stay here each time we visit the Chicago area. The hotel is clean, family friendly and has a hot tub, pool and sauna! There is also a hotel bar with a small lounge open till 2am. Close to restaurants and bars, and very close to the train station.

"Our mini vacation."

5
30/09/2017

We went to the Indiana Dunes for a mini vacation. The hotel is in a location which is central to all of the activities which we did. Our room had an awesome view of the pond which is behind the hotel. We had a nice patio to sit on with a pond view.

"Nice new and HUGE rooms!"

5
26/09/2017

We loved our staying at this hotel. It's been renovated since our last visit in 2012. Rooms were lovely and quite large; the breakfast was good. It's very close to the highway exit. Thanks for the opportunity to review.

"Great hotel"

5
22/09/2017

Stayed here for a family wedding. They were very accommodating. The breakfast was good. lots of choices. Beds and pillows very comfortable. Nice clean room! I would stay here again. The staff was terrific.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for your review, and your kind words. We are very happy you enjoyed your stay. We hope to see you again soon.

"Very dissatisfied customer"

1
21/09/2017

Due to the fact that the bathroom facilities were in poor working conditions, and I was blamed for a broken toilet in my bedroom, I cannot give this hotel a stronger recommendation. I have been a satisfied customer in the previous years I have stayed at this hotel, but this was not considered when I made a complaint to the manager that my husband and I reported a leaking toilet which resulted in our having to move to another room in the middle of the night and then we were blamed and said we broke the toilet. The management continued to indicate that it was our fault. That we broke the toilet, which is absolutely untrue. It is no way we could brake a porcelain toilet. After numerous times of asking for some kind of remuneration for our inconvenience, the manager gave me a small discount of 10% of our bill. I was so humiliated and upset. Again, we have been faithful customers of this hotel, and it was unacceptable the way we were treated. We will not ever go back there.

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. I apologize if your stay didn't meet your expectations.

"Best Western"

4
16/09/2017

Very nice room, very spacious. I was given a two bed room although I was by myself. The air conditioner in the room was amazing, they provided one set of shampoo, conditioner, body soap, and face soap. There was also a free continental breakfast buffet open until 10 AM and it was actually very good! Definitely would recommend staying here if you're on a road trip.

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We are very pleased you enjoyed your stay. We hope you stay with us again.

"Needs TLC"

2
16/09/2017

The front desk staff was very helpful and professional. But it's a dated hotel and needs some maintenance especially with the balcony sliding glass door and screen door. Also, the location is weird. You have to drive through a strip mall parking lot to get to the hotel. I was glad it was for just one night. We won't be back.

Neil_P46304, Owner at Best Western Indian Oak, responded to this review
Thank you for taking the time to review our hotel. I sincerely apologize that we did not meet your expectations. By telling us what you did or didn't like, you are helping us to know what we need to make improvements on. I hope you give us another chance in the future.

"Great option for checking out the Dunes and Washington State Park Beach"

5
11/09/2017

Hotel is newly renovated so it felt fresh and clean. Newer carpet, bedsheets, furniture, etc. Breakfast was plentiful and fresh - just wished there was fruit other than bananas. The front desk staff was very helpful in finding a crib and sheets for my toddler. Overall, great stay!

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for leaving a review, and your kind words. We are happy you enjoyed your stay. We hope you stay with us again on future trips to the Indiana Dunes.

"Great place if you like waterfowl!"

4
06/09/2017

We enjoyed our one night stay at this hotel. Location was good as far as fast food places, but the place was a bit hard to find using our car GPS. The hotel was old, and everything in the hotel seemed old, but the rooms were large and contained all we needed. No elevator. We had a first floor room the had a very small patio facing the small lake or pond. In the pond were a family of swans (two adults and a baby), geese and ducks. They all seemed to get along well. At night, most of the geese seemed to sleep on the shore outside our room. In the morning four ducks visited our patio looking for food. We enjoy birds, so this was all a treat for us! We slept well. Would stay again if in the area. However the traffic (with the construction) going into Chicago is very bad.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for the review. We are pleased you enjoyed your stay. The birds and wildlife in the area are very enjoyable to watch. We hope to see you again.

"Our stay"

4
05/09/2017

Nice location offering easy access to the Indiana Dunes. Also, cute town with an interesting European Market. The pool area was nice and a cute lake to look out on. Very friendly and helpful staff. We would recommend this location!

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We are very pleased you enjoyed your stay with us, and our town. The European Market is a great place to go to on a Saturday. We hope to see you again in the future.

"Nice weekend get away."

5
30/08/2017

Nice clean rooms, breakfast was good selection and plentiful, close to beach and shopping and restaurants. Room had a microwave and refrigerator for our food and snacks, we also had a coffee maker with coffee supplies for the morning.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay. We hope you stay with us again, when back in the area.

"Indian Oak Relaxation"

4
28/08/2017

The hotel was clean & comfortable. Convenient location. We enjoyed the large pool, sauna & hot tub. Good location. Breakfast was mediocre. Slept well in comfortable bed. Finding entrance a little tricky. Soft towels.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for the review. We are pleased that you enjoyed your stay. We hope to see you again when your in the area.

"Nice surprise getaway an hour from Chicago"

5
28/08/2017

Great location, near Indiana Dunes, Lake Michigan, restaurants-- both real and fast food. Nice pool as well as wetlands in back of hotel. Try to get a room facing the wetlands. You can see seagulls and herons. Ducks and geese come around at night and in the morning to add to charm especially for kids.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for taking the time to leave a review. We are very pleased you enjoyed your stay. We hope you stay with us again in the future.

"Not fancy but clean and functional"

4
26/08/2017

Nice staff, strong wifi signal, good variety of breakfast foods, indoor pool. Bring your own white noise-- fan on a/c won't stay on when cold air kicks off. Beds too hard for my taste, but to each his own.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for taking the time to review our hotel. I'm pleased you enjoyed your stay. I hope you stay with us again in the future.

"Great location!"

5
18/08/2017

We loved our room. Great quality for the price. Everything was clean. The staff was friendly and helpful. We loved the amenities that the hotel offered. We had a hot tub in our room which came in handy because we did a strenuous hike and needed it.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for the review. I'm very pleased you enjoyed your stay with us, and your whirl pool room. I hope you stay with us again in the future.

"the BEST Western"

5
14/08/2017

This hotel is super clean and comfortable, great location by the Indiana Dunes! Surrounded by stores and restaurants and just a short drive away from the entrance to the Lakeshore. Would stay here again for sure! Make sure you notice the artistic shot of a slice of bread in the hallway ;)

Neil_P46304, General Manager at Best Western Indian Oak, responded to this review
Thank you for your review. I'm so pleased that you enjoyed your stay, and our artistic pictures. We look forward to seeing you again in the future.

"A comfortable place to enjoy the dunes"

5
07/08/2017

I have traveled with and led groups to the dunes over the last 8 years and never stay anywhere else. The staff is friendly and hospitable. I always feel like we're getting a great value staying at Best Western Indian Oak.

"Vacation"

3
05/08/2017

Stayed here to go to Indians Dunes and Chicago by train. Hotel was decent. Not as clean as some of the Besr Westerns we have stayed at. Don't waste your money on the lake view. It is covered over, not the fault of the hotel but almost impossible to sit out on the balcony at night because of insects. Not what we expected. The staff was excellent .

"Great location and comfortable"

5
05/08/2017

I picked this location because of its closeness to Indiana Dunes State Park. It was extremely quick. The access to restaurants was great. There was a nice grocery close, too. After a nice afternoon hiking, it was great to return to a clean, comfortable room.

"Not Worth the Money"

3
04/08/2017

Needed a place to stay for the night. Room was dirty, pool was old and dark, grounds around back were unsightly. Right next to another hotel that looks like it is falling apart. Had a small bar in it that I would not step into it. Staff was very helpful.

"Value"

4
02/08/2017

good hotel for the price. Clean rooms, friendly staff, conveniently located. Would definitely stay here again. Only 2 complaints, breakfast room is crowded and my food was cold. 4 people stayed in room for 4 nights...every day we had to ask for an additional washcloth.

"Blood on our sheets"

2
01/08/2017

We found fresh blood on our sheets about the size of a quarter. Its Obvious they do not wash their sheets and blankets. We asked for new sheets and blankets and they said they were out of blankets and would have to find us one. She forgot and we had to call her back and they finally brought us one. Dirt on the floor in the bathroom.

"Good stay for the cost"

5
31/07/2017

Over all, great experience. Hotel was nice, the lake out back was a plus. The swans were pretty. Staff very friendly and attentive. Breakfast was not bad, as far a continental goes. Downfalls were: room was stuffy, a little damp. Shower needed an update.

"wonderful view of duck pond"

5
30/07/2017

nice evening by the pond with the geese and ducks. nice walk to a healthy restaurant with gracious and friendly service and good food. great evening. nice bed. wonderful balcony so we did not have to use awful air conditioning

"Just okay."

2
28/07/2017

Stayed two nights. Close to Indiana Dunes. The room was just so-so. It smelled strongly of disinfectant. The "lake" was a scummy pond. Typical breakfast fare. If I went back to the area, I would check out another hotel.

"Lake View"

4
27/07/2017

The best thing about this hotel is the view of the lake behind the hotel. Beware: you must pay extra for the lake view rooms or you will have a view of the parking lot. Breakfast was cold, but they do have a microwave in each room.

"Moldy, Stained, And no customer service! Bad Bad Bad:("

1
26/07/2017

Room smelled Musty, carpet wet. Pulled back sheets and yellow/reddish stains all over both beds. Found hairs in the sheets. Air conditioner not cooling the room. Manger unwilling to compensate any refund. ONLY offering rewards points. Not acceptable customer service. PLEASE think twice before staying here, not worth the headache. :(

"A wonderful place to stay!"

5
18/07/2017

This Best Western is a wonderful place to bring the family. My family and I spent two nights here while visiting the Indiana Dunes State Park. The hotel is so close and convenient for getting to the park. Our room faced a lake and my kids enjoying seeing ducks, swans and seagulls right outside the door. The hotel is in great condition and the room was clean and very comfortable. Breakfast was the usual continental offering and everything was very good and well stocked both mornings that we ate. We look forward to coming back again soon to enjoy it some more!

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for the kind words about our property and hope that you will visit us again soon.

"Great hotel near Indiana Dunes"

5
17/07/2017

Overall a pretty nice place to stay for a trip to Indiana Dunes. The room had a nice balcony to sit outside and enjoy some coffee in the morning. Breakfast was pretty good considering it was included but could use another toaster and waffle maker.

"Great View from Lobby"

4
17/07/2017

The hotel is situated on the side of a lake/pond and it's just beautiful to see the wildlife and the water out the window during breakfast. :) The location is right off the freeway, exactly where we needed a stop on our road trip.

"Average stay. Poor quality of room but great customer service from the front desk"

3
16/07/2017

The lodging accommodations were below my expectations. The value for the cost definitely did not meet my standards. The bright light cover was the great customer service that Alex at the front desk provided.

"Not a bad stay"

3
11/07/2017

Room was clean and tidy, loved that it overlooked the "lake." Pool area needs improved - and it would be good to have a heated pool. Breakfast was good for the price. Staff was friendly. We had a good experience with the two-night stay.

"Convenient and a Pleasant surprise"

4
10/07/2017

The hotel sits on Chubb lake, which looks weedy and is not very large but somehow it is very peaceful and there is wildlife around, so we really enjoyed sitting on the deck and relaxing there. There was a swan family with a baby which was cute. The pool is larger than average so you can actually do some laps. There is also a sauna and a hot tub. The room was clean, and had a microwave and fridge. It is very convenient because it is right off the toll road. I would definitely stay again, and request a lakeside room.

"Great room, close to Indiana Dunes!!!"

5
05/07/2017

We wanted a clean comfortable room close to Indiana Dunes and we found it here.. just 3 short miles from the Dunes and surrounded by good eateries and amenities. Breakfast was really good and clean!! Would recommend this property for vacationers to the Dunes or any other activity!! The room was clean with lots of amenities; in room coffee, hair dryer, fridge.. even a disinfected remote for the TV!! Great room... kid friendly as well!!!

"One Night Stay"

4
05/07/2017

Hotel was wonderful for our stay. The woman running the front desk when we arrived, Emily, was attentive and so helpful through our entire stay. Room was nice, location was great overlooking the water, pool was very refreshing. Would definitely stay again.

"Lots of potential falls flat."

2
03/07/2017

Picturesque and nicely remodel led, with amenities like water view, sauna, and pool. Unfortunately odors and lackadaisical/inattentive service spoiled the hotel stay. Service issues included no towels at pool, no-one to get them from, and needless long lines at breakfast.

"2017 vacation "

4
28/06/2017

The hotel over all was very good. We enjoyed the pool and the lake view and the general location. The breakfast was not good at all and the girl that checked us in was not friendly at all and messed up our rooms. Overall the hotel was clean and inviting and the maid service was outstanding.

"Good place to stay for area attractions"

4
27/06/2017

Great hotel and staff. Good breakfast, clean rooms, comfy beds. If you're going for the "lake" view...it's really not a lake and the bird droppings don't make for a nice stroll outside your room. But if you're there for the area attractions, it's a good location and place to stay.

"Cross Country Trip"

5
25/06/2017

This hotel is wonderful! I would highly recommend it. It is clean and modern and they thought of every convenience. The setting with the pond and the ducks and swans is just fabulous! The sunset was amazing! They have a nice pool and hot tub. Breakfast was very good. I would truly stay again if in the area.

"Mini vacation June 2017"

5
24/06/2017

I took my two small granddaughters for a mini vacation and they wanted a beach, so this was a perfect place. It was close to the Indiana Dunes and had a pool just in case it rained, which it did both afternoons. We used the pool once coming back from the beach and then would sit on our porch to watch the rain and birds. The hotel was very clean and had a relaxing environment. They both were sad when we had to leave and already asking when we can go back. We had a great time and will definitely be back for a return visit!

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
I am happy to hear that everyone enjoyed their stay and look forward to seeing you all in the future. Thank you

"Excellent Value"

5
08/06/2017

Had a wonderful stay. Good value for the money. Beautiful view of the lake in back. Continental breakfast was awesome!! I would definitely return to Best Western in Chesterton. The service was great and the staff are very helpful and friendly!

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for the wonderful words about our property . We hope that you will visit again in the future. Thank you

"An Accidental but very nice Stay"

5
06/06/2017

It was dark, we were on a detour and weren't sure where we were. We saw the Best Western sign and decided to go there. it turned out to be one of the nicest BWs we've been to. Each room looked out onto a small lake, along with either a tiny patio or balcony. We had a slight problem with the key cards not working in the access door, but the desk person handled it. The whirlpool was almost too hot to enjoy for longer than a couple of minutes however. I would suggest, as baby boomers get older, to add a few more 'handicap accessible' rooms.

"Great for a one night stay"

3
06/06/2017

The breakfast is good and there is a lounge that offers inexpensive beverages in the evenings is a plus. Some rooms are better than others tho and the bathrooms need up dating. This is a good one night lay over spot.

"Indian Oak Best Western"

1
30/05/2017

Old, outdated hotel. Beds are worn out, rooms have odors, carpeting sticky, and poor attempts to update bathrooms. Not worth the money. The only reason we stayed at this hotel is the proximity to the banquet hall my daughter had her wedding reception at.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
I am sorry that you feel this way about our property. We have been doing alot of remodeling and updating of items and when we are finished I hope that you will come back and give us a second chance to see how truly wonderful our property is.

"Poor Cleanliness"

2
27/05/2017

Bathtub had lots of different hairs, bed had dead mosquito in plain sight by pillows, and fitted sheet had a urine stain larger than a quarter on it. Staff did give us a different sheet- bed only has a thin brown blanket- no comforter, so if it is chilly out, you may need to turn on heat. Pool was very cold- kids were disappointed as we only swam ten minutes before needing to get out due to cold water. Breakfast was good, would not pay extra for lakeside view. Balcony on lakeside view second floor, but no outside chairs. Hotel is very conveniently located to food and Indiana Dunes. We stayed two non refundable nights, or we would have left to find a cleaner place. Due to lack of cleanliness, we will not return to this hotel, and do not recommend it.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for the review. We value every guest and the feedback about your stay is always encouraged. I am sorry that you did not find our hotel up to par, we are always happy to hear about things we need to change to make our hotel a better place. We hope that you will reconsider and stay with our property again and see the changes we have implemented to make sure those cleanliness issue do not occur again.

"None"

5
17/05/2017

Had a great time at Indiana Dunes Birding festival. Best Western was an ideal location. The staff and manager were super and very accommodating. Nice clean rooms, great breakfast every morning. would recommend.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
It was great seeing everyone that attended the birding festival this year and hope to see everyone again next year!

"Hotel near Indiana Dunes"

4
15/05/2017

The hotel is close to Indiana Dunes. There is a variety of restaurants near by. The hotel is clean, nice breakfast and friendly staff. We stay there each year for the Indiana Dunes birding festival. It is right off the interstate.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for the kind review. We look forward to seeing everyone each year as they return for the birding festival.

"Lake makes it a memorable place"

4
15/05/2017

We had noticed the Best Western Indian Oak on previous visits to the area, and tried it for this most recent one-night stay. If you are visiting Indiana Dunes or just passing through, it is a fine place to stay. The best thing about the hotel is the lake. Half of the rooms face it, with small balconies. I had requested lakeside room when reserving, and am glad that I did. Oddly, balconies do not have chairs, so I had to roll the desk chair out there with my morning tea. I wish they would put chairs on the balconies. The hotel is located in a crowded strip mall area and abuts a busy highway, but everything feels quiet on the back side overlooking the lake. There was even a family of swans. The building itself is dated, with 70s-era architecture, but rooms have been remodeled fairly recently. Our room was quite large; about 1/3 larger than the average hotel room. I am not sure if all rooms here are over-sized or not, but I enjoyed it. Otherwise, the room was entirely average. Breakfast was similar to the breakfast at many other hotels, but the room was not crowded or chaotic, and there was room to sit. We stayed here while visiting our son in Valparaiso. It was a little too far away from Valpo for our purposes, and we'll probably stay in town during our next stay. However, it would be conveniently located for anyone visiting Indiana Dunes.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for your kind words about our property and your recent visit with us. Unfortunately at the time of your stay the chairs had not been placed out on the balconies and patios, but do have them available that we place out every season once the last snow has fallen. We hope that you will visit again when in the area.

"Very nice hotel"

5
11/05/2017

The hotel is very nice. The rooms have modern decor in them. My only complaint was the TV on the dresser made a creeking noise every time I moved around the room or someone walked by in the hallway. Located just 3 miles off the Indiana toll road it was very quiet(minus the TV thing)

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
We are happy to hear you enjoyed your stay with our property and appreciate the feed back as to improving. We will look into the issue the tv stand and have the issue resolved. We hope to see you again for a getaway soon! Thank you, Amanda

"Dunes vacation"

5
05/05/2017

This hotel was conveniently located a short distance from the Indiana Dunes State Park, off of the Interstate, and to local shopping and dining. It spite of the closeness to the Interstate highway, it was quiet, and very comfortable.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
I am pleased to hear that our property was able to offer all of these wonderful conveniences during your recent visit to our hotel. We hope to see you again soon! Thank you, Amanda

"Great place great value"

5
16/04/2017

I am retired and travel extensively throughout the year.. i come to Chesterton twice a month as I have family here. I have stayed at another lodging however it was full for the evening. An individual recommended you facility. Hence forth I shall be staying with you whenever in your area

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
I am pleased to hear you enjoyed your stay and that we now have another loyal member to our BEST WESTERN family. We can not wait to see you all again!!

"Indian oak"

5
12/04/2017

Indian oak is the best hotel I been to so clean great breakfast, the pool was awesome the rooms super clean great view out the rooms the lobby it was a great experience I will always go back thank you for the great service.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
We are pleased to hear that you enjoyed your stay here so well. We look forward to seeing you again very soon!

"Indian Oak Stay"

4
31/03/2017

I was impressed with the entrance of the building. We enjoyed it because we walked to dinner and lunch. Taco Bell is nearby, two Chinese Restaurants, and many other options were available to us. We really enjoyed the heated pool, however, there were no towels available to us. We left, dripping down the hallway and we ran to our room. The sauna was wonderful, the hot tub was small. The breakfast was wonderful. I wished the hours extended to 10AM instead of 9AM. It was hard to wake the teenagers that early in the morning. I would stay again. Thank you

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
Thank you for the wonderful comments about the property and your recent stay. We would love for you to come visit again.

"Great sleep!"

4
03/02/2017

Don't buy a room with the fireplace, it doesn't work! Front desk was as helpful as possible though. I wish I could've gotten some type of reimbursement since I paid very close to $200, I tried not to complain but it was my money!

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
I am so sorry to hear that their was issues with the fireplace in your room. Recently we have been replacing them in the rooms that have fireplaces. I hope that you will give us another opportunity to show you how wonderful our property is. Thank you

"Very negative. They are not accomodating to guests"

3
01/02/2017

I did stay here an average of 1-2 times a week. Today (first time ever) I asked for a late check out due to illness and was declined even an additional 30 minutes and Katie was extremely rude about it. for someone who gives regular business you would think they would be kinder and more accommodating. The hotel is not clean and the rooms are always missing something but I was not upset about that because I thought it would be good to have a close hotel that I could stay at and be familiar with the staff. They have workers staying there all the time which seems to be the majority of their guest. will not stay again. I will move my regular business elsewhere.

Neil_P46304, Manager at Best Western Indian Oak, responded to this review
I am truly disappointed to hear that you had a bad experience during this recent visit. I hope that you will give us another opportunity to make your next stay great as they have been in previous.

"Winter Break "

5
27/01/2017

It is a very nice hotel, very clean, friendly staff, great location to Food and shopping. Loved the lake view room. Newly renovated large rooms. This was our second time here and we will be back again.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for your kind words about our facility and staff members. We look for to seeing you again soon!! Thank you, Amanda J.

"Cleanleness"

3
25/11/2016

They didnt change the sheets or remove the trash from the room. Otherwise it seemed to be a nice hotel to stay at . The pool was nice zand clean my niece enjoyed thst. They need to have towels down by the pool

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for your feedback about your stay. We will look into finding out why things went a rye with housekeeping during your stay to make sure that those issues do not occur again in the future.

"Ducks in the Pond"

5
21/11/2016

Great second experience at this hotel. I mostly enjoy the nature out of the West Windows. Watching the birds and ducks play is so relaxing. Enjoy the pool, sauna and whirlpool. Great restaurants in town. Close to Indiana Dunes.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
Great to hear that you returned for a second stay. Sounds like this stay was as enjoyable as the first! Hope that you return for more stays in the future.

"GOOD"

5
12/11/2016

Stayed here for 2 nights before flight back to uk,Great stay few little shops about,and good chinese ,walmart,The hotel had a bar,prices good Front desk,housekeeping breakfast all GREAT This hotel is right next to a lake which is full of ducks,geese,if weather had been warm i would have spent a hour or too on the patio out side our suite watching the wildlife.The owners have a real gem here the lake could be used for boating lake.Piano in lounge area,entertainment could be on at weekends.Worth thinking about.When we fly in or out of chicao will be staying here just over an hours drive WILL RETURN

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for the kind words about our staff here. We hope that you will visit with us again if in the area. Thank you

"Chesterton Bwst Western"

3
01/11/2016

Motel has deferred maintenance issues. Complementary breakfast needs improvement. The food looked like it had been there a couple days. Motel needs more ice makers. Our room's bath was marginal. The tub needed work as well as the bathroom floor. The check in person was professional and efficient.

"Good for the price"

4
27/10/2016

Good service for the price. Very quiet place. plenty of parking. Don't watch Fox News but it looks like it is on 24 hours. The building architecture goes well with the environment. It was a one night well experiene.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
Thanks for choosing our property. We do tend to leave a news station or weather on in the lobby to keep guests informed, but would always be happy to change station at guest request.

"Nice place to stop"

4
09/10/2016

Late reservation and late arrival. Hotel was very polite and accommodating. No issues in hotel room, has been some time since renovated but no problems. Beds are about average, nothing special. Price was reasonable for accommodations. I would recommend

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
Even though it sounds as though you had a short visit with us, I am happy to hear the staff was accommodating and polite. Hopefully when in the area again you may stay for a longer visit, to enjoy all the wonderful amenities our property has to offer.

"SOOO Much Potential, But ...."

3
28/09/2016

Nestled just off a convenient thoroughfare, with easy (even walkable) access to a wealth of shops and eateries, the location of this hotel is made even better by the immediate (I'm talking just a few feet) view of and access to a lake, one third covered by lily pads, surrounded on three sides by trees, with swans, geese, ducks, kestrels, and nature at your doorstep. It is important to note that this view is ever-present only from the even-numbered rooms or from the decks adjacent to the hotel sun room or breakfast area. Though very near the very busy roadway, I heard NO traffic noise, but one's peace is frequently interrupted by the sound of not-so-distant train whistles (I could neither feel nor hear the trains rumbling however). Check-In was a breeze, and we were greeted warmly and treated in both a friendly and professional manner (a SHOUT-OUT to Amanda - Great Job !!!). Our room was very spacious, and in the typical fashion of BW, was well-appointed (refrig, microwave, WiFi); we opted for a ground floor room to have more immediate access (via the patio with sliding door) to the lake, though the 2nd floor balconies would offer great views as well. I am always pleased with the pillows and linens at BW's, and this time was no exception. However, the luster soon wore thin .... The bed was very squeaky, and the mattress lacked adequate support at the side. The indoor heated pool was @ 70-72 degrees (a bit tool cool for my taste), and the hot tub, though a comfortable if not hot @ 104 degrees, had incredibly weak jets (barely created a ripple in the water); we were advised that maintenance checked on it and was satisfied that they were functioning properly (I suspect he/she has never been in a hot tub). The on-site "Pub", located in the lobby area, consists of a sitting room with a few stock bottles of liquor and a frig full of bottled beers and wines (in all fairness, it did appear to have a fairly good selection), but one is stretching to refer to it as a "Pub". Noise can be heard from other rooms, especially with the opening and closing of the sliding doors, but not sufficiently to create a distraction. All of this being said, I would return to this hotel for the incredible view of the lake, the exceptional staff, and the convenient location.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for taking time out of your day to tell us what you enjoyed about your stay. I also want to thank you for sharing areas in which we can improve. An outside opinion always gives the most honest criticism/ feedback and we can only grow better if we are kept informed of any problems. The concerns you had during your stay are being looked into and I hope that you will visit us again soon to see the different changes we have implemented.

"Great hotel"

5
27/09/2016

Very clean rooms. Breakfast choices were great and staff activelye maintained it. The staff was attentive, especially the manager, Angel. Close to Indiana Dunes National Lakeshore and Indiana Dunes State Park.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for your kind words. We always enjoy hearing from our guest about their stays.

"Outdated"

1
25/09/2016

Much too expensive. Room had a sliding door to outside but screen had holes in it and there were no curtains on the sliding door only blackout drapes therefore no privacy unless drapes were pulled. Only one person working the desk so time to check in was long. There was a small patio outside the room but children were running past all the time and the pond was very dirty. The door to our room showed sighs that someone had kicked it in once.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
First I want to apologize for any issue that occurred during your recent stay with our property. Secondly I would like to further discuss the issues that occurred during your stay. Please feel free to contact us here at the hotel 219-926-2200. Thank you

"I love the setting"

4
23/09/2016

Pluses: Attractive lobby, good-sized rooms, lovely setting. The even-numbered rooms look out on a small lake. Walking distance to just about any fast food chain you can think of, as well as several nicer restaurants. I sleep through trains, but if you are a light sleeper, you might find it on the noisy side. Stay away from the eggs at breakfast.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for all the wonderful feedback. We our always looking for ways to improve our guests stays with us. You stated to stay away from the eggs??? Any suggestions, we currently rotate between egg patties and scrambled eggs. Please feel free to contact us at the hotel to discuss further. Thank you

"Older but very comfortable & clean"

5
20/09/2016

Best feature: room large and comfortable. We had a standard king. There were sliding doors leading to small lake, with private patio/balcony which was nice. Staff were all excellent. Bed very comfortable. We would stay there again.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
We are glad to hear that you enjoyed your recent stay with us and that the staff was helpful/courteous. Come check us out again in the spring as well for the Maple tree tapping held here at the Dunes.

"Average place"

3
12/09/2016

Location was good for us. Was looking for a spot between southwest Michigan and Chicago and this was it. Hotel is a minute or two off highway. Plenty of restaurants right around it. Good exit to stay at if you want to go to Indiana Dunes State Park. This was probably a premier hotel back in its heyday. The approach to the hotel looks nice with a small pond and fountain and some flowers. Located on a small lake (or large pond) the rooms on the back side face water and have a small deck. The lobby has a bit of a lodge feel with high ceilings a large exposed stairway, fire place and large sitting area. The pool is larger than the pools being put in today's newer hotels. There is a hot tub, smaller like what you might have In your own backyard. There is also a large outdoor deck next to the pool overlooking the lake. That being said, you can tell the building is an older property. Updates have been made in some areas but not others. The pool ceiling had been redone recently, but had a ceiling vent cover that looked like it might drop in the pool. You can tell they have probably been working on it, but must not have the money to do a wholesale redo all at one time. I know some other reviews have mentioned bugs and I hate to say it but we had some too. Two black ants and one small flying bug crawling on the bed. I think a lot of the rooms have sliders to the decks. That is probably an area that some come in. The other two families we stayed with did not mention bugs in their rooms. So, I guess I wouldn't rule out staying there again, but they still have some work to do.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for your feedback to your recent stay with us. In regards to the pool ceiling, the vent is positioned at an angle and would give the illusion that it is loose if not looked at closely. We have been working with our pest control prevention team to take care of any bugs that you have mentioned. Unfortunately, being in a wooded area and on a lake we do at times get unwanted visitors, but we are treating all rooms as a preventative to keep from happening again. I hope that you will visit again, so that you may see that we are ever finding ways to improve our guests stays.

"Swim fun"

4
12/09/2016

My daughter had a birthday party there. The pool was very clean and the staff was very helpful. I thought it was very nice that they gave us a stack of towels for the pool. All of her party guests we very impressed with the hotel. Would definitely come back.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
I am so glad to hear everyone enjoyed themselves. We look forward to seeing you all again in the near future.

"Fabulous"

5
07/09/2016

In town for loss of family. The staff was very helpful and apologetic. There were not many rooms left however they made accomodations to the best availability for myself and family. The breakfast is very appreciated, hot and delicious. My daughter looks forward everytime and it can actually get her out of bed. Will never sway from this hotel when we come in town.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
I am sorry to hear you where not here on more joyous reasons. I am happy to hear that the staff treated you all well . We hope to see you again in the future.

"Cockroaches and Terrible Management"

1
05/09/2016

Recently there with my family and baby for Labor Day Weekend. Went to the bathroom at 2am, turned the lights on and see several cockroaches by the coffee maker. Was able to catch one and disposed in the trash. During check out, explained the incident with the PROPERTY MANAGER, Amanda, and she quickly said it was not a cockroach after showing her thr photo I took. I asked her to take us back to our room and pick the pest out of the trash and confirm. She proceeds to evaluate it and even touched it with her bare fingers and said it was NOT a cockroach. I then requested that we get a second opinion from another staff member (was hoping for another manager) for confirmation and sure enough it was settled as the pest being a cockroach. I also let her know that there's a hole underneath the sink by the pipe against the wall and could be an outlet for these pests. She first denies it was a cockroach. Asks if I had photos. I show her the photo and immediately denies. Tells me that I should've called management right away. (We have a 15month old baby and to wake the baby up was not an option.) Still denies after physically evaluating the roach with her fingers. Doesn't wash her hands and goes on typing and handling front desk activities. Offers a 15% discount??? Seriously? I was puzzled and just asked her to do whatever it was to make the situation right in order for us to enjoy the rest of our day.

Neil_P46304, staff member at BEST WESTERN Indian Oak, responded to this review
At Best Western we strive every day to provide a superior customer experience. I am sorry we were not able to do that for you. We have contacted our pest control specialist and they have took preventive measures to eliminate any unwanted pests. I personally apologize if anyone seemed to be abrasive to you.

"Close to Indiana Dunes Park"

5
04/09/2016

We enjoyed our stay at this hotel while we visited the Dunes State Park. The location is great, the room large & comfortable with a nice patio. The breakfast was quite adequate especially enjoyed the waffle maker option!

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
So glad to hear you enjoyed your stay with us!! Please keep us in mind for any future trips to visit beautiful Lake Michigan and the Indiana Sand Dunes.

"Nice Place"

4
28/08/2016

This appears to be an older hotel, but has wen very well maintained. We arrived late without a reservation. The desk clerk was very helpful and provided us with extra linens and information on local restaurant delivery. We used the pool and hot tub which were both nice. We woke to swans on the shore and could sit with coffee on our balcony. Breakfast was standard hotel fare but was well stocked, even toward the end when we arrived. There is no elevator (that we saw), however there are only two floors. The hotel is within close proximity to the I-94 exit as well as gas stations, restaurants and shopping. I would definitely stay again.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
We are glad to hear you enjoyed your stay with our property and look forward to seeing you again soon.

"RUDE--I WILL STEER CLEAR"

1
27/08/2016

Got a late start, trying to find lodging, on a long road trip. Saw this hotel listed on the Internet at a reasonable price. Unfortunately, even though the parking lot was not overly inviting, went to front desk to inquire about rates. Best price available, approximately 100% greater than listed on the Internet. Plenty of hotel options available – – will not give this hotel another chance.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
I am sorry to hear that you had an issue with booking a room with our property. There are times that the rates do vary between online sites and the properties best available rate. A lot of times yes you can find better rates that are exclusive ONLY to online bookings, but several times they can be missing leading with information. It is always best to contact the hotel directly and see if they have any special promotions or deals at the time. I hope that you will reconsider and give our property a chance to show you how wonderful it truly is.

"A stay with good service"

4
17/08/2016

The property is kept up and the front desk service is very good. Informative, reliable and friendly. The rooms are fine and it is quiet. They offer a cocktail service that is a nice touch at the end of the day. There are many restaurant choices that are walking distance from the property.

Amanda J, Manager at BEST WESTERN Indian Oak, responded to this review
We are glad to see that the staff was top notch during your stay. Hope the next time that you are in the area you will stop and visit our property again.

"Booking Multiple Rooms Will Not Be Pleasant Here"

3
16/08/2016

I was in charge of arrangements for our party of ~ 25. The original agreement encompassed 8 rooms. More than 2 1/2 months out from the event, I called and asked to add one more room, making nine in total. I was assured it would be no problem, and that revised paperwork would be sent. Revised paperwork never showed up. Five days out from the event I contacted the hotel to make sure everyone would be able to check in, even if I wasn't checked in yet. Was advised via email that wouldn't be a problem, and was everyone paying for the second night? I emailed back, NO, everything should be put on my card (I'm not even sure where the notion that everyone would be responsible for the second night's charges came from, that wouldn't have been anything I would have wanted for my party.) Well, you can imagine what happened next -- on arrival, everyone in my party got hassled for second night's payment, stuff started getting messed up, people started getting nervous, because that WASN'T THE WAY IT WAS SUPPOSED TO GO. Refunds were given and charges reversed nicely enough, I just hated that I'd explicitly told the hotel to charge my card the entire amount and it only happened piecemeal and after I pressed the point. Another issue -- that room I added 2 1/2 months in advance? Apparently wasn't subject to the group rate I'd been provided for the previous 8 rooms. They charged me $169/night for the same type of room that others in our group paid $119 for. I would have been OK with that, I suppose, but what I received wasn't even the type of room I asked for. I'd requested a queen double and was given a king and a pullout. The BW contact agreed to give me a $30 refund ... but never followed through with it. There were some other smaller problems (a dirty bathtub, a room that wasn't ready on time), but really, it's the billing fiasco that caused me heartburn. We stayed here because the breakfast was supposed to be good, and that much was true.

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
I do understand your concerns for the listed issue. I do know majority of them where corrected prior to departing the hotel. I would be happy to discuss these issues further if you would like or feel that they have not been resolved adequately.

"Wrong size bed in room"

4
16/08/2016

The room was OK however on your site advertised a queen bed with whirlpool. The bed looked and felt like a full bed. I owe a queen bed and my bed looked bigger than the one I stayed in. So I was a bit disappointed I got charged for a queen when it was a full. .

Neil_P46304, Manager at BEST WESTERN Indian Oak, responded to this review
I do apologize that you feel that the room had the wrong size bed, but I can assure you that it in fact is a queen. Sometimes I think similar things, but then realize I have a king size at home and a queen does seem so much smaller to me. I hope that you will visit again so that you can see for yourself.

"Nice place"

4
15/08/2016

Typical Best Western, not luxurious, but comfortable, clean, and roomy. Nice lobby with a small bar, several breakfast options, comfortable beds. Staying here for a family wedding and there was plenty of room to congregate and enjoy the company of others.

"average stay"

3
10/08/2016

Our room was nice and big and comfortable. Room service forgot to clean our room the first day. The exercise equipment was not good. The treadmill and elliptical were terrible. The bike was fine. I needed to ask at front desk for something to clean off the machines. The breakfast very very average. It would have been nice to have something fresh to eat. Good location, close to the Dunes.

Amanda J, Manager at BEST WESTERN Indian Oak, responded to this review
I'm sorry to hear that we did not exceed your expectations and hope that you will visit again to see the treasure this property truly is.

"Vacation"

4
10/08/2016

The staff was very helpful and the check in person was super helpful. The pool is a nice large pool. The location to the Dunes Park is perfect and convenient. The only complaint I had is the room needed to be vacuumed a little better along the edge of the wall but other than that, totally happy.

Amanda J, Manager at BEST WESTERN Indian Oak, responded to this review
We greatly appreciate your feedback regarding room cleanliness. The only way to correct things and make them better is for our guests to continue to give us helpful feedback. Thank you so much for that. We do hope that you will come visit us again.

"Nice place to stop on our way to Wisconsin"

4
09/08/2016

We have been staying here for several years. The hotel is quite nice- the rooms are a good size and nicely decorated, the bathroom is roomy and bright, the staff is always very friendly and helpful. It's not far to the Indiana Dunes State Park which has beaches, hiking trails and more. There are tons of restaurants nearby and more if you take a short walk into downtown Chesterton. The breakfast buffet has a lot of variety- it's not your usual "cereal, bread and donuts" that you find in most other "complimentary breakfast" deals. We keep forgetting it has an indoor pool so we keep forgetting to bring bathing suits.

Amanda J, Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for the kind words pertaining to our property and staff. We look forward to seeing you on your next visit.

"Bugs?"

3
09/08/2016

Found the bug under the blankets.. it was alone i looked very close but still nasty. Everything was fine workout gym was VERY basic food was typical.needs 2 waffle makers wait was crazy.AAA discount was decant and workers were very nice pond was great from deck to sit and relax.. bug gave me a bad feeling but everything else was typical and boring.

Amanda J, Manager at BEST WESTERN Indian Oak, responded to this review
I want to apologize for the inconveniences that occurred during your stay. I do hope that you will come visit us again and see how great a property this is here.

"I enjoyed my stay at this Hotel."

4
09/08/2016

I would come back to a Best Western in the future because it was clean, but would like a warmer pool to swim in. The breakfast need at least 2 waffle makers and more scrambled egg days and biscuits and gravy was good. Rooms were neat with fireplace and enjoyed our beds being made every day.

Amanda J, Manager at BEST WESTERN Indian Oak, responded to this review
We are always happy to hear feedback and wonderful suggestions to make our guests experiences even better. Thank you for the suggestions

"Very good for the price"

4
08/08/2016

Nice updated hotel with private spa, fridge, microwave. Large pool, free breakfast, plenty of parking, free internet and close to Indiana Dunes State Park and major highways. Convenient, inexpensive. Overall, pleasant experience

"Chesterton, IN Best Western"

4
04/08/2016

I had a very nice stay at the Best Western Hotel in Chesterton, IN. The staff was very friendly and helpful and the room was of good size, clean and well equipped. The location was close to everything my family and I were in the area to see at the Indiana Dunes area. Will definitely stay there again when in the area.

"Relaxing"

4
30/07/2016

We choose this hotel to return to each year during our Lake Michigan trip. It always seems to be an easy, relaxed, and quite place to reserve and to stay. Very close access to the places we visit; Beverly Shores, Dunes State Park, and the main expressways. Staff always very accommodating.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
We are always happy to see our guests return year after year. We become a home away from home for some and that's always exciting. Glad you enjoyed your visit and can't wait to see you all again next year!

"Good Distance, Decent Rates, Needs Improvement"

2
25/07/2016

This review is honest to what we experienced, but please keep in mind that we did see some evidence of the managers working very hard to improve the conditions. This seems to be a property with much potential, but they may have an uphill battle on their hands. This hotel is around an hour from downtown Chicago by car. That made it great for a place to stay after a concert at Soldier Field. The rooms themselves look like they have been updated on the surface, but there's still a feeling of uncleanliness somehow. Scratches, dents, worn looking corners or untouched spaces. It could do with a new coat of paint and some TLC. The bar was broken off of our door, for example. A new deadbolt on the handle itself was there, but the messy, broken off stump of the bar was still there. The fan and filters looked dated and uncleaned. A/C, microwave, and refrigerator ran loudly but all seemed to be in good working condition. Pool looked nice, though we didn't try it. The grounds are a little concerning. The hotel is in the back of a shopping center, right next to another lodging option. Both hotels border a pond that's covered in algae and doesn't have much as far as guard rails. There is also another little pond by the parking lot that looks really bad, complete with a falling down bridge. It seems to be a safe enough neighborhood for that part of Indiana. Be aware that the parking lot and hotel feel secluded at night and are near the highway. There is lighting, but not a ton. If you still want to know more, here's what we experienced: We arrived around 2:30 local time, since we forgot the time change. They had been totally booked the night before and were juggling a large baby shower and unplanned housekeeping difficulties. Check in time was 3, so we understood waiting. We waited about 45minutes before asking again and our room seemed to have already been ready. We got in, just to drop out things off and head to the city, but soon had issues with the toilet. They are Eco flush models, which seem to be easy to get clogged due to the small amount of water they keep in reserve. Once you hold down the handle to clear out what it didn't flush the first time it will rise and threaten to overflow quickly. We decided to tell the manager on our way out, since we were going to be gone until midnight or so. All it seemed to need was a plunger and there wasn't one in the room. She let us know that they had no one working who could fix that until Monday (it was Sunday) and they had no clean available room. However, she said she would give us a new room when we got back that night. She followed through on her word, it just seemed like a lot of hassle for something we could have remedied ourselves with the right tools. Switching rooms made for an even later night. We did try the breakfast and there were a good amount of options. The eggs had lots of pepper in them, which seemed strange. Otherwise, good enough for a small, hot breakfast.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for your honesty with this review. We are working very diligently to improve area at this hotel. You used a common phrase of us having an "uphill battle," we like to look at it as our "Diamond in Rough". Every hotel has areas in which to improve and we greatly appreciate any and all feedback. The only way for us to fix or improve things is to receive this type of honest feedback. We will be using your feedback to implement procedures to increase the quality of guests stay in the near future. Make sure to come visit us again.

"Indiana Dunes Weekend"

4
23/07/2016

Breakfast was good. Room was clean. Hotel is near shopping, restaurants and the Dunes.The visitor center was very helpful in determining which beach we wanted to go to. Hotel has daily cleaning and fresh towels, if you want. Coffee available in the breakfast room round the clock.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for your kind words about our establishment. We always like to hear when things good right. Of course we also wanna know when we may fall short, it's the only way for our hotel to grow and become better. Come visit us again soon.

"Comfortable & clean"

3
21/07/2016

This was a comfortable stop-over after a long day of driving. Arriving later in the evening we were able to get their last 'King' room. It was spacious and clean with all the amenities expected in this type of hotel. Either the guests were unusually quiet or the sound proofing was better than most, but it was very quiet. The evening receptionist was polite and knowledgeable of local attractions and places to eat. The buffet breakfast was unremarkable. Overall a decent place to stay.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for your wonderful feedback about our hotel!!! I do hope that you will come visit us again if you are in the area.

"Pleasantly surprised"

3
17/07/2016

Clean rooms, nice pool, friendly staff and nice full breakfast. We suggest a lake view room so you don't look at the parking lot, but the lake is not the most well-kept. Geese and swans were fun to see but it's a gravel and barren shore. Great for the price!

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for your kind feedback. We always love hearing about our guests stays. We hope that you will visit again soon.

"Very clean updated rooms. "

4
17/07/2016

So from the outside this place doesn't look like much but I was pleasantly surprised when we opened the door to our room. Updated rooms with new furniture, mini fridge and flat screen TV. Decor had a modern look and was easy on the eyes. Our room overlooking the lake behind the hotel was also a bonus plus there is a small deck and two chairs so you can sit out there and just relax. Staff wasn't extremely friendly but hey everyone has off days. My only gripe because it's the one thing I enjoy most on vacation is the hot tub. The jets were weak and it wasn't overly hot. Still relaxing just the same but that's the only reason this stay got 4 out of 5. For the money it brings a lot to the table. Pool and fitness facilities open up at 5am and open til 11pm. I've never heard of such but was glad for that availability. They also have a pub.(Basically a room across from the front desk with a bar and cooler of beer behind it) that you can buy beer from. So that was pretty cool. Continental breakfast from 6-9. Hope this review helps :)

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for the wonderful feedback. Positive or negative feedback is always welcome. Hotels always are looking for ways to improve and your honest feedback will definitely assist in that area. I hope that you will come visit us again in the near future.

"Great Value! "

4
13/07/2016

We had two rooms, both on the 1st floor. The rooms and common areas were clean. There is an indoor pool and exercise room. The breakfast was decent although I believe the eggs were powdered. Yucky! This hotel is on a little lake but don't envision splashing on the shore. It isn't terribly clean looking and there is no sand, only rocks. The lake did provide us with lots of entertainment while watching the Canada Geese and swans. It is a pleasant view and a nice place to view the sunset. I would return to this very functional hotel.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for taking time out of your day to give us feedback. We always love hearing from our guests on ways we can make their stays even more enjoyable. We can't wait to see you again in the future.

"Dunes Vacation"

5
10/07/2016

Our family enjoyed the location of the hotel. It was close to the Dunes, had everything we needed close by - pizza, grocery, pharmacy. The property is very nice - even with the geese visiting, the property owners cleaned the "gifts" left every day. We enjoyed the breakfast, the clean rooms and the friendly staff. The only downside would be the little bit of mustiness, cigarette odor as there are people who smoke outside the rooms and it does carry inside. Not too much the property can do about that unless it becomes a no smoking facility.

"Great stay.! ."

5
10/07/2016

We stayed here for 4 nights over the 4th of July and really enjoyed this hotel. It is recently refurbished and beautiful. We had some noise beneath us on the first night and when we called the desk the hotel clerk immediately went to the noisy room and asked them to quiet down. Very responsive. We had a minor custodial repair that was also quickly taken care of. The breakfast was more than fine...Lots of options for everyone in our party of three. We definitely plan on staying here again when we come to visit nearby family. Also, there were nice "extra" bathrooms on the second floor close to our room...which was nice since there were three in our party and we could also use the extra bathrooms to get ready/shave, etc. Enjoy the Canadian geese flock that live by the duck pond!

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you so much for the awesome feedback!!! We always enjoy hearing that our guests have enjoyed themselves here at BEST WESTERN Indian Oak. Hope to see you again soon.

"Very conveniently located near the I-94 highway"

4
02/07/2016

Its location is not only convenient to I-94 but also to Indiana Dunes beaches. And surprisingly on its own it could be a nice place to get away because it is located on the nice quiet and picturesque lake. The entrance via parking lot through a busy shopping area is not to promising but once you get to your room and see that your room is facing this Chubb Lake with a romantic structure in the forest for weddings and picturesque old wooden boat with growing trees in it...you will change your heart and feel much better here.

Neil p, Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for your kind words!! I am pleased to hear you enjoyed your stay with us and hope that you will return for another visit in the near future.

"Old Decor but Clean"

3
27/06/2016

I stayed one night in a room on the second floor. The hotel is pretty dated and has no elevator. The room was very big - 2 Queens and a couch. The "view" of a lake isn't anything special. Just lots of noisy geese and algae-covered water. We didn't use the pool because we were at the beach all day and visiting family nearby, but there were many happy adults and kids who were using the pool. The room was definitely not worth the amount we spent.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for feedback with the positive points and areas in which to improve. We hope that you will return to see our continuous updates to property as the times and styles so rapidly change

"Chesterton, Ind stay"

4
27/06/2016

We chose this hotel because it was fairly close to Michigan City, where my grandson was in a baseball tournament over the weekend. I originally was going to stay at LaPorte, but they were all booked up. It turned out that some of the games were in Portage, so your hotel was convenient to both baseball field locations.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I am so glad to hear that everything worked out so well for you. Hopefully your grandson did will in his tournament. Please keep us in mind for any of your upcoming tournaments or leisure stays.

"Nice hotel"

5
26/06/2016

We have stayed here before. This time the hotel has been remodeled and it has gone from good to excellent. The woman at the front desk when we checked it was top notch in customer service. We will definitely stay here again.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Glad to hear you are a returning loyal guest of our property. We strive to keep up with always changing times and trends. Thank you for the kind words about our staff and their customer service abilities. We pride ourselves on giving "top notch " service to each and every guest every single stay!

"Family Visit w/ Pets"

3
25/06/2016

Decent size room, somewhat up to date on the amenities, no mattress or sheets on the pull out couch and no breakfast but there was a Bob Evans, McDonald's, and other food places within walking distance.

Neil p, Manager at BEST WESTERN Indian Oak, responded to this review
I want to apologize that you missed out on our FREE HOT BREAKFAST as it is something that we have been working very hard to improve, but as you stated there are several good options for breakfast near by as well. Generally speaking there are extra sheets and such for sleeper sofa, but sounds as if there where none available in your room. For that I do apologize and hope you will visit again and give us the opportunity to show you how wonderful this property is. Thank you

"Basic hotel but room was huge"

4
24/06/2016

We found this hotel late at night during recent thunderstorms. Hotel is older and a bit like a lodge. Room was very clean and extremely spacious. No elevator. Breakfast was free and not great. Breakfast room quite crowded. Room decor was a little boring but bed was comfortable.

"BW"

3
23/06/2016

Ok hotel for the price. It was super hot the weekend we stayed and it took forever for the air conditioning to cool the room. Breakfast had some nice items but were clearly picked over by wedding guests staying at the hotel so there was a limited amount of food left and space to eat. We ended up eating in the lobby because there was no room.

"Huge Rooms"

4
20/06/2016

While attending a wedding we stayed at this BW. We were pleasantly surprised that we had a lake view room that was huge. The lake was covered with weeds and scum but still had a wide variety of ducks, geese,and swans to watch. The room had a very comfortable king bed and a private balcony. The hotel is older and needs some paint and fix up on the outside but is very clean and comfortable on the inside. In addition to a great room, the hotel offers a year around pool and a small bar in the lobby. They also have a free hot breakfast each day. If I had any complaint, it would be that they do not extend the breakfast hours on the weekend and shuts off at 9:00am. The staff is very accommodating and a special thanks goes out to Mr Chris Hawkins who wore many hats and did them all very well.

"Bike Tour "

5
18/06/2016

I have stayed at this hotel in the past and I would rate it just average however they have remodeled it and it is very nice Sits on small lake has a great deck Great showers comfortable beds and very good breakfast Would come back to stay for sure Great job Best Western

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for staying with us and leaving this positive feedback! I will relay thte information to the owner and look forward to seeing you again soon!

"OK hotell to stop one or two nights"

3
17/06/2016

We stayed here in June. The service was good, the staff friendly, the room big and clean. We got a room facing the little pond and the parking. A bit too noisy as you hear the traffic all the time. What we didn't like at all was the breakfast in a small noisy room. Everything is on paper or plastic, a great waste for the environment. As a swedish person we find the things to eat too sweet.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for your feedback on your stay with us. I do apologize on behalf of myself and my entire team, for not exceeding your expectations. We do hope that you will give us another chance to show you the difference.

"Great location"

4
15/06/2016

Nice room!! Nice hotel!! And a great breakfst!!!!! Arrived hours early, didn't know of the 1 hour time difference, the staff got our room ready in under an hour. We loved how close in distance it was to the IN dunes! Only complaint is the spiders,lots of spiders!

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Very glad to hear you were taken care of courteously and promptly. I want to thank you for leaving wonderful compliments about our staff and our FREE hot breakfast! I do know how frustrating traveling can be and then a time switch on top of it could be just unbearable. We do hope to see you again soon!

"Nice place!"

4
12/06/2016

We stayed here for just one night. It wasn't 5 star but it was clean and the staff were nice. I really liked that it was close to all the things we wanted to do. We went shopping at the lighthouse mall, Bass pro shop, and went to the Indiana Dunes. Also nice that it is close to lots of dining options. I recommend this hotel to anyone who wants a clean, reasonably priced place to stay!

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for your wonderful compliments about your stay with us! I am very glad to hear you enjoyed Indiana Dunes, and the Bass Pro Shop on your visit. Did you grab your complimentary full hot breakfast also?

"The WORST best western!"

1
06/06/2016

I checked into the Best Western on the 1st week in January for an extended stay. My Military ID afforded myself a discount. I am a Disabled Veteran who requires the services of a Medical Service Animal. Lucky, my Dog is 11 years old and is fully trained to provide me some physical mobility. With him I can walk 50 yards or less. He also tries to wake me up when I am unconscious and stays with me to protect me in those situations. He is WONDERFUL! I was given Room 222. Upon entering the room it was FREEZING cold. Imagine Lake Michigan in the dead of winter. I turned the heat on and waited ... and waited fully clothed in winter gear and Lucky wrapped in a blanket ... shivering. At first I thought that this may just be an oversight, but it was not. After 4 hours the room was warm enough to remove my gloves (my hands are severely crippled as well). I had driven from Pittsburgh a just needed to rest ... badly. While unpacking, I turned on the bathroom light. A SCREECHING ROAR filled the room! It was the fan. Never had I heard a defective fan make this much noise. I HAD to turn it off. I banged on it to hopefully nudge the fan bearings to a better position to no avail. Looking over the room, I went to the balcony ... the exterior security door would not latch. When I placed towels on the couch for Lucky to lay on, what did I find? Stains all over the couch that I'll only describe as 'bodily fluids' ... you get the picture. That was enough. I called the front desk the same desk clerk (chris hawkins) that checked me in. I got no offer to change rooms. No assurances that the fan would be fixed (it was SO loud that I could not turn on the bathroom light). When I pointed out the semen-stained couch, his response was; "Ewwwe", like a little girl. This, in and of itself, is not the worst experience. The worst of it was that they made me feel SO UNWANTED ... solely because I have a legitimate Service Animal. I am a 60 year-old Veteran with severe physical disabilities and a failing heart. This will be one of my last memories. THANK YOU (not) WORST-best western!

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
On behalf of my entire staff and myself I apologize for not exceeding your expectations. I have taken all of your information into consideration and will use it to make the hotel better for future guests. I do hope you will come back some day and let us show you the difference.

"Indiana Dunes area"

5
06/06/2016

This motel was only minutes from Indiana Dunes State Park. Convenienty located near several good eateries and shops. The room was very clean, comfortable king bed, very nice shower in the bath, refrigerator, hair dryer, even an iron and ironing board in the room and on site laundry. Second floor rooms have balconies that overlook a wetland area on one side of the motel or a lake on the other. Very ample breakfast served from 6-9am included fresh fruit, waffles (with various toppings), eggs, sausage, bagles, muffins, yogurt, juice, coffe-it was impressive. Indoor pool, hot tub and sauna area was well maintained and also very clean. Glad we stayed there and will stay again if in the area as the staff was also very welcoming and helpful and all rooms are 'no smoking!' Booked through Trip Advisor and saved over 50% off regular rates!

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I am very pleased to hear that you enjoyed our Free Breakfast, our balconies and patios, the wonderful amenities. Did you get an opportunity to use the pool? I will be sure to pass along the compliments to the staff and we look forward to seeing you again soon!

"Clean but noisy"

3
29/05/2016

I visited Chesterton in early May to do house hunting. I had stayed at this Best Western in April because the rates were very good. The staff is pleasant and helpful; the free breakfast is acceptable. Both times I had to change rooms because the noise level was unacceptable This hotel had no elevator which is strange

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I do appreciate you leaving the feedback about your stay with us. I am glad you enjoy our Free Breakfast. I will take this information into advisement and will try to prevent this from happening in the future. I do hope to see you again soon so we can show our true value.

"Excellent Stay"

5
23/05/2016

Pretty much everything about this place is great, exactly what you'd expect given what you're paying and the type of location. It's perfect for a little getaway due to its extremely close proximity to lots of good food and little historical places.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Hi Matthew, I want to thank you for taking time to leave such kind words about your stay with us! I am very pleased to hear you chose us as your getaway place, I know how crazy things can get as well. Have a great day and we look forward to seeing you again soon!

"Decent hotel, very friendly staff"

4
18/05/2016

We stayed at the Best Western Indian Oak while attending our daughter's graduation. Our hotel room was clean and well kept. The hotel sits on a lake. It was fun to look out the windows and watch the geese, swans (with babies) and other wildlife. The staff was friendly and attentive to our needs. The continental breakfast was ok, but for free, it was fine. One of the other rooms (we had 3) had some nasty dust/mold in the HVAC unit, but other than that, all was good. We would stay here again. It is one of the closest hotels to the Indiana dunes.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for taking the time to leave your review about BEST WESTERN indian Oak! While I am glad you enjoyed all our LAKE VIEWS, and were satisfied by our FREE HOT BREAKFAST, I would like to also apologize for the short coming of the third guest room you had with us. I have taken note of the HVAC issue and it was taken care of right after you all left. I am very glad to hear you will be back again, and cant wait to see all of you again!

"Good Hotel for the Price"

4
14/05/2016

I've stayed here several times, and each time it seems to get nicer. The owner has invested a lot into the property. The rooms are clean and very spacious. I like the lake views and the fact that each room has a patio or balcony. With an adjacent lake, you can get some honking geese at night. The free breakfast is on par with similar hotels. No complaints.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for taking time to leave such great compliments about our hotel. I am very glad to hear you enjoy our lakeview rooms, and patios or balconies. Is there anything we can do to make our breakfast better? We look forward to seeing you again soon!

"Our school group loved this hotel!"

4
13/05/2016

The kids loved this hotel. We took the train into the city and went to the Indiana Dunes. The rooms were very large and slept 5 to 6 people comfortable. Lots of food choices and the staff was very helpful.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for leaving such kind words about our over-sized rooms, and complimenting our Free hot Breakfast. We look forward to seeing you again soon!

"lots of wildlife"

4
10/05/2016

This hotel sits on a beautiful lake with lots of wildlife just outside your door. I saw seagulls, raccoons and lots of ducks, including cute baby ducks. Great indoor pool. Staff was excellent but didn't know much about surrounding restaurants.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I want to thank you for leaving this feedback about your stay with us. I will work extra hard with my staff to ensure the staff is knowledgeable to the area.

"Wonderful Stay!"

5
01/05/2016

My husband and I stayed at this particular Best Western for 4 nights and it was wonderful! Beds are comfortable,tv has lots of channels and the room was very clean and spacious.It has a sliding door and balcony that was nice to walk out on and enjoy the wildlife.The hotel sits on a small lake that is home to some geese and ducks as well as sea gulls.We even spotted baby geese several times with their parents. Breakfast is included.Pretty standard sausage,eggs,biscuits and gravy as well as cold cereal,pastries and fruit.There is also a small pub that is open until 11:00 for anyone that might want to enjoy a couple of beers.There's an indoor pool,which we did not use,but looked to be pretty nice.There's several restaurants close by including Crafthouse that carries a large selection of craft beers.There's also a Walgreens right next to the hotel,which turned out to be very convenient for me. All the employees were extremely friendly and helpful and I would definitely stay here again when in the area.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for taking time to leave such pleasant words about your stay with us. I am extremely glad to hear you enjoyed your Lake view room, along with our Free Hot Breakfast, and the Wildlife of the Private Lake we site on. Indian Oak Pub is now open until 2AM on the weekends, so Nightcaps happen even later. I will be sure to pass along the compliments to the employee's and am very glad to hear you will be returning in the future. Have a great day

"Great hotel at a great price"

5
29/04/2016

Conveniently located by great restaurants, shopping and anything else you may need while away from home. Loved the view we had of the lake. Friendly staff and would definitely stay here again when traveling.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you Amanda, for sharing your excellent experience with us. I always enjoy reading these reviews, and the staff loves to hear them as well. We hope you had a wonderful time and look forward to seeing you again soon! Did you get an oppertunity to try our Free Hot Breakfast?

"Heading home"

5
13/04/2016

This was by far the nicest place we stayed. And we traveled from Michigan to Alabama to Montana and back to Michigan. Many nights on the road. Right on the water and we even had a big Goose come to our patio.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I understand traveling can be exhausting and that the hotel is the final place to rest for the night and we at the hotel have high expectations for our staff to make sure the final stop for the night is the best stop. Thank you for taking time to leave your excellent review and we do hope to see you again in the future.

"Good Value"

4
12/04/2016

We stayed here overnight on a family trip to a funeral. This was a good value, and the hotel met all our needs. The room was clean, and the amenities were as expected. Also, I enjoyed seeing the geese hang out around the hotel, which is seated next to a small lake.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I want to start of by saying my condolences for the loss. It is always hard to lose a loved one. I am very glad to hear that your stay with us was comfortable and relaxing. I also would like to thank you for taking time to leave this review and cannot wait to see you again in the future.

"School group visit"

3
25/03/2016

It is under construction. Clarify you want to be in the main building, not the "sister property" which is under renovation. First floor room had the back door unlocked so I had someone go with me to make sure no one was in the room. Given the bait and switch in putting part of our group in the sister building which was under construction and in disrepair, I would not stay here again.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I would like to thank you for taking the time to review our property, and leaving your constructive feedback. I would like to ask what sister property you are referring to just so that I can reference this information and look into the security issue you had. I would love to speak more about this with you. Please call Chris H at 219-926-2200. Thank you and We hope you will give us another chance to show you our true value.

"Baby arrival"

4
25/02/2016

Had to stay longer than was expected for birth of grandchild at hospital down the road. Hotel was very well maintained but the continental breakfast on the one morning I availed myself of it was all very luke warm, including the coffee.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I want to thank you for taking the time to leave your review of your stay with us. Congratulations on the new grand baby! Was it a boy or girl? I would like to ask which entree was luke warm so that I may take steps to avoid our breakfast being anything less than exceptional.

"Horrible service"

1
17/02/2016

We wanted to stop at this hotel but man who was working on the front desk told us that he doesn't have any warm room up! That's mean there are all rooms are freezing cold. This is ridiculous! I've never heard so stupid reason! So I called next day and I've been told that is impossible. ..they have a lot of available rooms. Never again. ....

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I want to thank you for taking the time to leave your feedback about your experience at our hotel. I was the one you spoke with on the phone and I do apologize for the inconvenience about the staff member you encountered. I have dealt with this issue on my end to make sure this will never happen again. I do value you as a guest and would love to invite you back to see the true value of our hotel. If you have any questions please call me at 219-926-2200.

"Significant Oversight in Information"

2
14/02/2016

I stayed at this hotel due to a group booking by our high school for a school event in Chesterton, Indiana. I got off to a bad start. I did not receive my email confirmation of my reservation as was promised by the hotel when I made my reservation by phone. I called back to make sure my reservation was secure and was told my reservation had been cancelled although they could not tell me when or by whom. They did take care of it and so I was able to get the room type I wanted at our group rate. Check-in was quick and easy and they even let me check in two hours early. However, they did not tell me that there is no elevator at the hotel. Even though there are only two floors and my room was on the second floor, it was a struggle getting my luggage up the stairs due to my mobility problems. Had I known in advance, I would have requested a first floor room. They really should tell people that there is no elevator at the time the reservation is made. When I opened the door of my second floor room, I was hit with a strong smell of smoke. The hotel is supposed to be non-smoking. i called the desk to ask for a different room but they said they did not have anything else to offer. Instead, they sent a housekeeping staff member to spray the room with a spray that was supposed to make the smoke smell go away. She said that smoking guests step out on the room's balcony to smoke and leave the sliding door open so that the smoke gets into the room. This may be true, but this room smelled like it had been smoked IN. Even the bathroom smelled of smoke. The spray had only a negligible effect. If they know that guests do this then they really should spray and clean the room with products designed to eliminate the smoke smell BEFORE the next guest checks in. The walls seemed thin. I could hear everything the family in the next room were saying. The room itself was clean as was the parts of the hotel I that I saw. No complaints on actual cleanliness. My bed was very comfortable. As some others have noted, the furniture was sparse and a bit shabby but nothing terrible. Could use some sprucing up. The bathroom was sparkling clean and the water was hot with a nice shower. The towels had an unpleasant smell, not dirty, but probably from the detergent they use. Not fresh and sweet smelling as you usually find in a hotel. My room overlooked a lake and a tree lined area. The lake was frozen but it made for a charming view. At check-in, they told me the location of the breakfast area but not the hours and I didn't think to ask. When I went down for breakfast at a few minutes after 9 am, there was almost nothing left. The lady cleaning up the breakfast area said that they closed at 9 am. She did help me get some things together so I that I could have something to eat before checking out. Check-out was quick and easy. A gentleman guest going down the stairs saw me struggling with my luggage and carried it for me and also noted that we should have been told in advance about the lack of an elevator. Overall, not a terrible stay but would probably not stay there again. The staff really needs to do a better job up front preparing for the guests' stay.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I want to thank you for taking time to leave this descriptive review of your stay with us. I also want to apologize for any issues and inconveniences that occurred while you were staying with us. The smoke smell in a room is unacceptable and should have been dealt with a little better. I will also do some extra staff training to make sure that they are including breakfast hours in their information speech they give at every check-in. Thank you for bringing this to our attention and I do hope you give us another chance to show you how great we really are, Thank you and have a great day

"A BEST Western !"

5
01/02/2016

I am a Veteran with a Service Animal. The reception from ALL Staff was exemplary. Also, I give the highest ratings to all Staff for the everyday operation of this hotel. Very professional AND friendly! - Article_86.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I would like to thank you for taking the time to leave your kind words, and wonderful compliments about your stay and the staff. We do hope to see you again soon, and thank you for choosing us as your travel needs. Until next time, dream of comfy beds, and cool fluffy pillows.

"Neat, clean, good management - does the job"

3
25/01/2016

Quick summary: much is the same as a previous visit -- spacious, clean, well-kept room. Whether traveling through or needing to stay for a while, this is a good choice. My review is based on what I expect for a moderately-priced, well-kept hotel. Since there are not many other reviews since my previous visit, I refer readers to that more detailed review. Not much has changed, which means a very comfortable, spacious room. But to add: the wifi works very well. The staff are friendly and helpful. You are made to feel very welcome. There are some nice amenities, like a microwave, that can make things comfortable if you don't feel like going out. But some additions: I was here for a specialty interest group meeting. We found that there is no elevator in the hotel, which is okay for me, but people with mobility issues may need to request a first-floor room. Bringing equipment to a second-floor meeting room was not the easiest thing to do. Also: even in January, our meeting (basic but fine in most ways) became rather stuffy as the day went on. We had to prop open the doors -- in January. The management may have been more concerned that we would not be warm enough, but the ventilation could not keep up well. Again, breakfast was not terrible, but could easily be better in the baked goods and coffee departments. I stuck with the toast and cold cereal. If the breakfast were not free, I'd go elsewhere. Not much in the way of on-site dining, and I'm not that impressed with the options in the area. You can get a beer in a little bar area. So: of course, I'll be happy to stay again for this type of purpose. It provides many good reasons to stay for a clean, comfortable room, and is an easy reach to major highways in the area.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I want to thank you for taking time to leave this great review about your stay at our property! We do enjoy reading feedback to help the hotel improve and thrive. I will be taking into consideration about our breakfast options and have a few new additions to add into our breakfast bar. We do apologize for the stuffiness of the meeting room and are putting in place some countermeasures to assure this doesn't happen again. We do look forward to your next visit with us, and again thank you for staying with us.

"Great location"

5
23/01/2016

This is my "go to" hotel when I visit family in Chesterton, it is comfortable and clean, I love the pond/lake, it adds a nice view and has some great wild life. It is close to the main roads, restaurants and some light shopping.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for your positive feedback and using us as your "Go To" Hotel. I do want to say thank you for being a frequent guest as well, and look forward to seeing you again soon.

"Gets better with each stay"

5
13/01/2016

This property is constantly being upgraded and the level of service is wonderful. It has become our "go to" place for frequent trips to and from Ohio. We heartily recommend it for family and business stays.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you very much for your wonderful compliments. We look forward to everytime you stay with us. We are also very glad to hear we are your go to hotel! We look forward to your next visit.

"Excellent Value"

5
02/01/2016

Excellent value and location. Stayed NYE to visit friends in NW IN who host a Polar Bear Swim each New Years Day. Chose because the rate was significantly cheaper than similar hotels within the area; the quality of room, pool, breakfast, and check-in and check out process was top-notch. Close to both our friends' house and shopping, dining, etc. Would recommend this hotel to anyone looking for a clean, comfortable room with friendly staff.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I want to thank you for taking time to leave such nice compliments about your stay with us, we are glad to hear that we exceeded your expectations and that you would recommend us to friends and family as well. We do look forward to seeing you again soon!

"Pleasant Overnight at Indian Oaks"

4
02/01/2016

We enjoyed a nice overnight at Indian Oaks, Chesterton, IN, on our way east before the holidays. The motel staff is friendly and helpful, amenities, like internet, are reliable and fast. Breakfast was nicely presented in an inviting room. Spacious reception area and lounge in the front of the motel, overlooking a nice man-made lake with Canadian geese and some ducks.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I must say that your feedback is wonderful to hear and the staff will like hearing about how much you enjoyed your stay with us. Our wildlife are just an amazing attraction that adds to our property. Thank you again for staying with us and leaving this great review. We look forward to seeing you again soon.

"Very Pleasant Experience"

5
01/01/2016

Very pleased with the service from staff, the overall appearance, cleanliness, etc. of the motel, a very adequate complimentary breakfast and the convenience of the restaurants and shopping venues in the immediate area.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
We were very glad to have you stay with us and also look forward to seeing you again real soon. And thank you for choosing us as your resting point.

"First time to stay-will be back"

5
31/12/2015

From the very first at check in, the staff were so friendly and helpful. The hotel has no elevator, had several items to bring into the room, she offered to help me carry them up the stairs, this was after she tried to find me a room on the first floor, but could only find a room close to the stairs. The room was big and had a wonderful view of the lake, just wished it was summer so I could have enjoyed it, instead of the wind and ice. Room was clean. Bed was a little hard, but had no problem sleeping. Internet worked great. Nice little bar, though I did not use, but nice to sit and have a beer if you wanted. At check out, the Man who helped m was also very nice and helpful. Will stay there again

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for leaving these positive compliments about your stay with us. We are very glad to hear that you enjoyed the hotel and your stay with us. We do look forward to seeing you again soon.

"Family Event Friendly"

5
27/12/2015

Our extended family has been having our annual holiday reunion at Indian Oak since 2007. Right from the beginning the staff has been most accommodating and supportive of our gathering, which averages about 55 people of all ages. In addition to using the hotel's meeting room, many of us out-of-towners use guest rooms over the weekend. It has been a pleasure to return each year to be greeted by the friendly staff and to see the ongoing improvements and enhancements to the property.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you all for staying with us and continually coming back to stay at our property for your family reunion. We always enjoy having you here, and we look forward to seeing you all next year around this time.

"Definitely Will Return"

4
14/12/2015

My husband and I had stayed at this hotel several times about 15 years ago for weekend get-aways. We stopped when we heard that the hotel was going throught rough times. I read new reviews that sounded positive and encouraging, and decided to take a chance again. We were pleasantly surprised from the minute we pulled into the parking lot. It was obvious a lot had been done externally to spruce up the hotel. The lobby had just been updated over the summer and looked beautiful. We had a lakeside room with a fireplace and whirlpool. The room was very clean and updated. The bathroom was also clean with a new shower head and updated counter, sink, etc. The lovely woman at the front desk was very pleasant and accomodating. She came immediately to our room when we had difficulty lighting our fireplace and stayed until we were confident we could light it ourselves. I am happy to say that I would definitely recommend this hotel again! We plan to be back in the near future!

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
On behalf of my entire team and myself I want to thank you for taking time to leave such wonderful compliments and feedback for your stay with us. We have been through some amazing changes and will only continue to improve as time goes on. We are very glad to hear you enjoyed the changes and look forward to seeing you again soon!

"will be back"

5
11/12/2015

well keep hotel staff went out of there way to help with any needs we had!! very quite and off the main road from traffic but very easy to get to. nice little town but things were closed on Sunday downtown.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
On behalf of the hotel and staff, thank you for the excellent compliments on our service and your satisfaction of your stay! We look forward to seeing you again soon.

"Deluxe Suite, fit for a King"

5
07/12/2015

Checked out the Deluxe King Suite with Lakeview, Spa Tub, and Fireplace. Room was awesome. View of the lake was very nice which was in contrast to pictures which showed a mostly mossed over lake. Had a good time. Breakfast was OK at best but we got full from it.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for leaving this great review of our property! We are very glad to hear that you enjoyed our suite, and that the lakeview was to your delight. We look forward to your next visit in the future.

"Awesome!"

5
06/12/2015

I was on the road to a final destination and called ahead while on the road to make a reservation on one of the busiest travel days of the year (the Wednesday before Thanksgiving). They had an open room and upon our arrival, we were pleasantly surprised with the size of the room and the wonderful pool, hot tub & sauna as well as the great breakfast. Great job!!!!

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I want to thank you for taking the time to leave your wonderful compliments and constructive feedback. We are very glad to hear that you had a great stay and look forward to seeing you again soon.

"Indian Oak Inn-Best Western Chesterton"

2
26/11/2015

very dissatisfied, hotel was aged and not fresh smelling or clean in appearance. heating and refrigerator in room buzzed incessantly...clerk indifferent to my complaint, we couldn't sleep and ended up checking out early morning and were not given a price break as I felt we should have...I will not be back..i feel Indians own these best western hotels and they are dirty and not maintained appropriately...we were married at this hotel (water bird) and 20 plus years later, very disappointed in hotel

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
On behalf of the entire staff and myself I would like to apologize for our hotel not exceeding your expectations. I also apologize that the front desk was not offered an attempt to resolve the issues, prior to you leaving. I do hope that you will give us another chance to show you how great we truly are. We hope to see you again in the near future.

"Great vacation stay"

5
20/11/2015

Room clean, service excellent, breakfast delicious! Location for what we wanted was very convenient. Hotel staff very friendly and helpful. Very quiet room. Swans, geese, ducks fun to watch while eating breakfast.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I am very pleased to hear you chose us as your vacation hotel. I will gladly pass along the compliments and feedback to the staff and I want to thank you for taking the time to leave your comments as well. I do enjoy our Lake side rooms, but I must say for that wilderness feel our Wood side is great also. We do hope to see you again soon

"location"

5
20/11/2015

Excellent value and beautiful location thought hard to get to but close to resturants Would definitely stay again. Good experience at check in and excellent service at check out. Very nicely decorated room and excellent for size and all good amenities

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I want to thank you for taking time out of your day to leave these great compliments about your stay with us. We hope to see you again soon!

"Exceeded expectations!"

5
17/11/2015

This lovely place has it all: friendly staff, comfortable lobby area with fireplace and TV, business room, pool, great breakfast, convenient to highway and area attractions, and set on a beautiful lake with lots of birds. It was a great escape and I came away feeling refreshed and rejuvenated.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you, for your wonderful compliments! We are very pleased to hear that you enjoyed you stay to the fullest while you were with us. And we look forward toy your return in the future.

"Not a complete renovation"

4
16/11/2015

Overall this hotel has a nice modern feel to it, thanks to a recent renovation. Our bathroom, however, was not very well done. Shoddy workmanship on the tile work & not all of the components in the bathroom were replaced or updated. Shower curtain rod was rusty & looked bad where it was attached to wall.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I want to thank you for taking time to leave your compliments and feedback as well. While we did go through a heavy renovation, there are always improvements that can be made. I will make sure that I take care of these things you mentioned so that we can improve for the future. Thank you again and we look forward to seeing you again soon.

"A great place to stay"

5
03/11/2015

I recommend this hotel very highly. They are constantly upgrading and what they have now is wonderful. Friendly staff. Beautiful view of Chubb Lake, with swans to watch. Great breakfast. Very nice pool area and hot tub. A nice little tavern where domestic beer is $2.00 a bottle. I wouldn't stay anywhere else in Chesterton.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I want to thank you for taking the time, to leave you great and exciting commments about your stay with us. I am exceptionally pleased to hear you enjoyed the on-site pub and that you enjoyed yourself while you were with us. We look forward to your next stay with us.

"Chesterton indiana"

1
26/10/2015

Dirty rooms and a corrupt town would not even stop for gas in Chesterton Indiana let alone stay at that hotel e dr again. Stay away is your best bet!!!! Town has nothing to offer except getting pulled over by police for having out of state plates

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I would like to thank you for taking time to leave your review about your stay with us, I am very sorry to hear you had a bad experience in the town. As for the dirty room, can you contact me at the hotel so we may speak about this further?

"Probably won't go back"

3
26/10/2015

My sister and I went for a relaxing overnight outing and decided to go within an hour from home. We chose Chesterton. I chose Indian Oak over the Hilton because of the lake. What the other reviewers didn't say (probably because they didn't realize) was that only the Queen and probably King beds have a lake view. We went with full size beds for the lower price, Sorry no lake views for full size rooms. I did ask on my internet booking for a water view, but I guess that's why it's better to call. Had I known that, I would have definitely booked the Hilton. Chris offered a Queen Sized room with a lake view but it was also $30 more. We were going to be out of the rooms shopping and eating, so it wasn't worth the extra for us. Also, because the views were supposed to be better from the second floor I didn't request 1st floor rooms since they don't have an elevator. Live and learn. 1) Chris checked us in. He was courteous and very hard working. I noticed in his spare time when there was no activity at the desk he was cleaning around the front lobby to keep it looking nice, and the next morning at breakfast he was doing a lot of hustling to make sure the breakfast went well. Best Western has a good employee there. 2) Breakfast was decent, typical for the hotel free breakfast spreads, but it was all good and hot if needed and cold (little fridge there for yogurt, butter and milk). I don't know if it was the group in there being very loud at 7:30 or it was the type of ceiling, but it was extremely loud and not the atmosphere for an early morning breakfast. I think the group was in for a wedding or a reunion so I understand the loudness (I'm sure when my family is in a similar place others are thinking the same). But it seemed worse than usual in that room. 3) The hotel room was pretty basic, no comfortable chairs to sit in, and no luggage rack. No chairs on the balcony, I guess they removed them because I saw them stacked downstairs. The balcony rooms still had theirs. 4) Our key cards deactivated twice for me, once for my sister. We went to the front desk to have them activated again, and of course both times we had our hands full trying to get into the door. I saw the hotel's response to a previous complaint about this and it was mentioned that cell phones can deactivate them. I was keeping mine in my cell phone/credit card case. It would have been nice if there was a little notice at the front desk about this. My credit cards are in the case and there's never a problem, so this never occurred to me. If you're a woman coming back in by yourself very late, it would be kind of a creepy walk back to the front of the hotel. 5) Pool was fine, hot tub felt good once I was in it, but it's about 3 feet high and no way to get in but climb in. Luckily I'm tall and I made it in. I don't thing more than 3 people could fit in comfortably. Now, how to get out. I slid up on a granite ledge and got down from there, but it was slippery getting out. This is a giant liability for the hotel and I can't believe they don't have stairs there with a railing. I wanted to go in after my night on the hard bed, but didn't want to go down there by myself and I'm not really known to be a scaredy cat. 6) The beds - I felt like I was sleeping on a hard board. I was up all night, trying to find comfortable positions. For this reason, I won't return to this hotel. My sister said the same thing about her bed, and we're totally different body types. I had to do about 15 min of stretches in the morning because everything hurt. I've read other reviews about comfortable beds - maybe they were in the queen or king sized beds. I would have left in the middle of the night if I wasn't so tired. 7) I would have loved to have had a comfortable place to sit and read my book for an hour. No chaise lounges by the pool, hard bed and no nice chairs in the room. The only nice chairs are in the lobby and they have ESPN on all day. So I won't be returning. I heard a few comments from others that they enjoyed it, but once again - they must have had different beds. If not for the beds I would consider returning, but I would pay the extra for a room with a view.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Greetings, wow that is a very long and descriptive review. I will make sure to pass along the compliments to Chris. Now to get to the negatives. We will use all of your feedback to better the hotel for future stays, and also for future guests. The Lake view rooms consist of King beds, Queen beds, fireplace rooms, and fireplace whirlpool rooms. I must ask did you get a chance to give this feedback to the front desk? On behalf of my entire staff, we are very sorry to hear you did not enjoy your stay with us, and we hope you will give us another chance to show you just how great we can be. Can you call the hotel so we can discuss this issue a little more, so that I may win you back?

"Hotel by a Lake"

4
23/10/2015

Lovely overnight stop. Friendly, polite staff. Hotel still under some renovation but updated and nice place to stay. Our room had patio doors so we could sit outside by the lake. There were a variety of waterfowl, and sunset and sunrise were lovely with the reflections in the water and the sounds of the birds. Peaceful. Hotel room good size with comfortable beds, clean bedding, linen. No lift but we were on the ground floor. Swimming pool was lovely, indoor, clean, warm. I did not use fitness room but it looked adequate. Breakfast: Eggs, Sausage, Bacon, "Biscuits and gravy" (US style). Waffles (make your own) etc. Fresh food, clean, light room. Plastic cutlery and paper plates. Would stay again and recommend.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for taking time to leave all the wondeful comments and compliments about our property. We are very delighted that you enjoyed your stay with us and noticed we are rennovation our exterior of the property. Full out, painting, re paving, landscaping and more. We look forward to your next visit with us.

"A STAY FROM HELL, STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

1
18/10/2015

I wish I could give this hotel 0 stars for so many reasons, I couldn't wait to get home to write this review. Lets start with the hotel itself. It is very outdated, we stayed here years ago and it was much better the rooms are not clean, bed is the worst along with the pillows and the décor is in the 80s. Breakfast was free and that's all it was. The second day we were at this hotel they were all out of juice other than the cranberry and the coffee is so weak really no point in even having it food it just awful. This is the really problem that we had. My daughter was getting married and I talked her into having everyone from out of town stay at this so called hotel since I thought it would be okay. When we checked in I thought okay its only for 2 nights so lets just deal with it but than it became a nightmare for us and my daughter and her husband to be. We checked in on Friday and that went fine however on Saturday morning I got a call from my soon to be son in law and he had been kicked out of the hotel since they couldn't fine his reservation and instead of the rude nasty woman Amanda doing her job and checking her computer she told him to leave the property. OMG I was so angry I went down to the front desk and talk about being nasty she was unbelievable and until my soon to be son in law got angry she never even offered to check the computer but by this time it was to late and he went to another hotel. We were all suppose to be together after the wedding and this didn't happen because of this woman and her not doing her job. My daughter was very stressed out about this and so much so that she ended up with a headache so bad that she could not finish her wedding. I spoke to the manager Chris on Sunday morning and he sided with his lying employee telling me the whole thing was blown way out and his words were ( well he just went to a different hotel). Well Mr. Chris is was a big deal.....................................So sad that you didn't see fit to put the customer first. We should never have even been charged for our stay and my daughter should get a full refund as well since you feel screwing up a wedding and treating your customer like that is NO BIG DEAL and taking the word of Amanda who was covering her butt plus she also had some guy who cleans the rooms ( big joke) standing there with her while she kicked my son out of the hotel. I will be calling the Corp office and letting them know not only how we were treated, asking for all of our money back and letting them know that this Amanda the shinning employee smokes in the front of the hotel where the guess pull up, real nice and classy. Do yourself a favor and go anywhere else and if you do stay make sure you check and double check that you will have a room for the days you need them. This wasn't fancy but they were to spend their wedding night here and we are all suppose to be together after the wedding so again Mr. Chris ya its no BIG DEAL STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for taking the time to leave your review of your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice place in great location"

5
16/10/2015

Its been my go-to since they took over the hotel some years ago. Amenities have steadily improved and the rooms are great. King size bed, jacuzzi and patio overlooking a private nature reserve lake. Accessible to highway and excellent local eateries of various styles. Ask for a lake side room.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for staying with us again. We are very glad to know that out of all the hotels in our area that you choose us. That makes all of us here feel special and excited evrytime you stay with us. We look forward to your return soon in the future.

"excellent stay"

5
16/10/2015

The staff were all very friendly and courteous, rooms were great, pool and sauna excellent as well. Breakfast was hot and fresh. Beautiful views overlooking a lake and water fowl. Close to all shopping and restaurants.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for taking time from your busy day to leave your kind words about your stay with us. We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again soon.

"Nice Hotel - less than 10 minutes from the Dunes"

5
16/10/2015

We were looking for a hotel close to the Dunes and I was not sure what to think after reading some of the reviews. I found the room to be very clean, very roomy and the bed was very comfortable. The location is perfect - between two interstates, minutes from the Dunes and is located walking distance from multiple restaurants and driving distances from dozens of them. My kids loved the indoor pool and hot tub/spa - it was the perfect thing after a day of driving. There were complaints in other reviews about the small lake that 1/2 of the rooms face. Every room has a patio or a deck, but half of them face this little lake. Clearly, the water level is down in the lake but my kids going out to look at the pair of swans, the Canada Geese, the Mallard ducks and the seagulls that swam all over the place. It was a nice bonus for the room to have this simple ability to step out, take a breath of fresh air and watch the sunset. The breakfast consisted of make-your-own waffles, biscuits & gravy, biscuits and sausage patties (I made my own sausage biscuit sandwich), yogurt, bagels, danishes, juices coffee, milk, cold cereal, bread for toast and more. There are two kinds of free newspapers available.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I am very pleased to hear you enjoyed your stay and got to enjoy our property to its fullest. We hope to see you again soon!

"Fall Break vacation"

4
13/10/2015

A very nice and clean Hotel. Room was clean, pool area was wonderful. Front office personal was very courteous. If we are in this area again we would stay here. We hope to wake up in time tomorrow morning so we can eat our FREE morning breakfast. Thank you!

"WHAT TO LOOK FOR"

2
11/10/2015

look for wet spots on beds (under bedding. our bed had been made-up with a huge wet spot on it check the bathroom for black mold-ie in and around shower and any shower fixtures. Try the phone and television remote to ensure proper working order. Check screen doors for proper working order.

"Not good value for money"

3
03/10/2015

The breakfast and the view over the lake were real positives of our stay. The hotel is new and shiny and the rooms are very nice. But we arrived late, no one was around to check us in. I finally found the poor guy meant to be on reception sweeping the pool area. He was not happy about it and was upset almost to the point of being intimidating. Also BW need to review their loyalty program as we did not accrue points despite staying with them. Kind of defeats the purpose of a loyalty program when we paid more to stay here over other places nearby. Lesa was a star in the morning working the breakfast - really a ray of sunshine. Just a shame we had to wake up early to get in by 8:45 in order to get something to eat.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
On behalf of the our entire team, I want to apologize for the inconvenience you went through with your check-in. I will be looking into this matter further so that this does not happen again to any other guests. As for not accruing points for your stay I would love to speak with you on this matter a little further. Please call me at 219-926-2200 and speak with myself or the Front Office Manager Chris H. We look forward to your next stay with us, so we can show you the full value of our hotel and team.

"Good night"

5
28/09/2015

I frequently travel from Michigan to Wisconsin to visit family. This hotel is about half way. I've stayed there several times. It's close to the freeway but not noisy. Rooms were recently remodeled. Good morning breakfast!

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I would like to thank you for taking time to share your pleasant comments with us. We look forward to your next stay with us, and we want to thank you for choosing BEST WESTERN Indian Oak!

"Needs work"

2
22/09/2015

First off let me say that the staff were on spot and even let me check in 3hrs early. With that said the hotel itself needs some work. They were doing construction on the outside of the hotel and it needed it, the outside looked old and decrepit like it was falling apart to the point that my wife asked me if this was really where we were staying. We had stayed in the king suite with hot tub and the room was rather small and the bathroom needed serious updates, the faucet to the shower was coming apart from the wall and the celling was showing water damage. There is a train not to far away from this hotel and the horn at night can be heard quite obnoxiously. The food they served for breakfast was boring and the eggs they served my kids would not even eat. on the brighter side the pool was nice and it was nice to be able to walk out our room door and the pond be right there. I do hope that the construction they are doing does not stop at the outside and they work on the food they are serving as this could be a nice hotel. The location to the dunes was perfect and there are plenty of dinning options nearby.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I want to thank you for offering your feedback on your stay with us, and we are currently undergoing a massive exterior renovation which includes, paint, landscaping, asphalting and more. We look forward to your next visit with us and have a great day!

"Great location"

4
21/09/2015

I really enjoy this location, the lake/pond outside is beautiful, it adds a lot to my stay. My only issue with this hotel is that they do not have an elevator, if you stay on the second floor you have to get your luggage up the stairs.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
Thank you for staying with us! Also I would like to say thank you for leaving your feedback on our property, we are very glad you enjoyed your stay with us. We look forward to your next visit with us!

"Perfect for the night"

4
21/09/2015

This place was clean, had friendly staff and a cool lobby. We were only here for the one night while on a road trip and we walked around the corner to a great place for burgers. Great location! Only downside was no elevator, so we had to carry our (admittedly) oversized suitcases upstairs.

Neil p, General Manager at BEST WESTERN Indian Oak, responded to this review
I would like to thank you for your kind words about your stay with us. We have some of the best places to eat around our location. I also want to thank you for taking the time to leave your review and we look forward to your next stay with us.