My reservation and my points
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A Memorable Hotel Experience
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Accommodations were fine, but whoever is in charged of billing should be fired. They took my credit card for incidentals (paid for the room through booking.com) They said they were putting a $60 hold, and days after we checked out my card was charged $137. When I called to ask why they were charging me they asked if I was there to park and go on a cruise. I told them no, I had stayed in their hotel for 3 nights. I had evacuated FL because of Hurricane Milton. They said they would reverse the charge, but they did not. I contacted them multiple times because the refund did not go through. They never reversed the charge.
The staff was wonderful, helpful and friendly. The room smelled a little musty when I first arrived but I was not surprised given how humid the Charleston area is and I did not notice it after a while. The WiFi seemed to be pretty decent. The bed was surprisingly comfortable as were the pillows - more so than many other higher level properties I have stayed at. I slept very well. The breakfast was decent and always adds value. I was not there long enough to be able to rate everything. I was impressed enough that I would definitely consider staying here again and will also take another look at Best Western properties for future stays.
This facility is unworthy of the Best Western label. It is outdated, dirty, and service is below average. There is green, moss growing on the windows, the armchairs are worn, fabric, and varnish, the bathroom layout and design date back to the 60s To be avoided at all cost.
We thoroughly enjoyed our stay at the Best Western Charleston Inn. Located just 10 minutes from all the tourist attractions in Charleston, the motel has a beautiful pool that makes you think you are at a resort. They offer a full hot breakfast with many choices. The beds were comfortable and the rooms were nicely decorated. The lady who checked us in was very nice and was able to get us a downstairs room even though we made our reservation shortly before arrival. There are many local restaurants to choose from just a few minutes from the motel. We would absolutely stay there again.
It is an old building , but with amazingly clean rooms. I always choose this hotel because the location. Downtown is 5 minutes away and is withing walking distance to the best BBQ place. The GM is always there and they have great staff and good breakfast.
One of the two rooms to which we were given cards was not ready to occupancy - it had not been cleaned or beds made. When we brought the matter to the attention of the desk clerk, she dropped a few f-bombs in front of our two young children which is unprofessional. In the evening, when the kids wanted to swim, the lights pool lights were not on. The same clerk said they had none which was incorrect because a maintenance man happened to come by and turn them on.
This hotel was very clean! Pricing was affordable and breakfast was hot and plentiful even at 1030a. Staff was attentive and friendly and the manager CK Patel went above and beyond to ensure my stay was excellent! I'm very appreciative of him and Carolyn. (from: Ardessia Abernathy)
The room was old, dusty, and smelly, carpet not clean, just dirty, pool was closed most of the trip. More work was done on the grounds than in the room l. I would not recommend this hotel, this hotel needs to be updated and the pool needs to be open everyday
Am a 69 year old female. Went to Charleston for a funeral. Made a reservation and was out in a room the farthest from office which had woods behind. Door to room was opened when I got out of car. Front desk said housekeeping had just left. When came back from funeral saw a homeless man encamped right near my room and men in woods behind my room. Could not get an an answer when I called front desk. Needless to say I packed up and drive 4 hours home Called to talk to manager three times. Still haven't talked to him. Called corporate and haa a vent had an update. Checked in at 320pm. Funeral at 5. Got back to room 730. Checked out before 8. They have not credited my card yet. Do not go here is you are a single senior woman!!!!
Nice clean, cozy, & quite room. Jo Ann at the desk very Helpful & Professional! The traffic is at times hard to get in & out. But other than that a good clean reasonable place to stay. Older hotel. The pool & landscaping is very pretty. We Enjoyed our stay there.
When you come back from a cruise you have to beg to get checked in earlier. We arrived earlier and storing our luggage was also a begging job with eyes rolled. The rooms are older and just smelled musty, but clean
The hotel was a short drive from downtown Charleston , where we parked the car and took the free bus service around town: bargain!
Rooms were nice, clean and comfortable. Breakfast was adequate. Check in desk woman got us a room in the back part of hotel so it was quiet, That was nice. Checking in she did however get our last name totally incorrect and couldn't fix. and that messed up points . Found out in morning when checking out in their computer she had us in a totally different room then she gave us the key to. On top of all that we also made the mistake of trying to book through Expedia. Definitely DON'T ever book through EXPEDIA. Go through the hotel. If you can get them to answer. Trying to get problems resolved between Best Western and Expedia I could not get the hotel to answer the phone after numerous times calling. Even Best Westerns customer service and Expedia couldn't get through to the hotel.
Nice place to settle when you want to visit downtown Charleston and the beach. We toured Charleston on Friday night (8 min. away), and Folly Beach Saturday (15 min. away).
I was traveling last minute during early June, so my choices were limited. I selected this property because it was not too far from downtown and not too far from the airport. It is an "old school" property with outside access to the rooms. In general, it was fine for my purposes, but not "great." Some of the room features were either lax, or outdated (lights not working, odd alarm clock) but it was comfortable and I had everything I needed. I thought it was pricey for the quality and condition, but I really didn't find better value that suited my needs as downtown Charleston was way more expensive. I would not shy away from this property if you are looking for a reasonable place to rest your head but not looking for much else.
If you don't want to fight the traffic into the historic area and find parking, this property is your place to stay with many wonderful restaurants within walking distance. The pool area is beautiful and entices you to enjoy your breakfast outside. Rooms are super quiet to Insure a great nights sleep.
The property is older, but its updated and well maintained. The room/ bathroom was clean and well stocked. Check-in was easy and efficient. The pool is quite large and there are multiple outdoor seating options ( pool and breakfast room patio) that newer hotels don't offer. The breakfast included multiple hot and cold options and the dining area staff did an excellent job. We were there on Memorial Day weekend. We would gladly stay again.
Outside door entrance to older design hotel. Room has two sinks, with one outside the bathroom. Small table and 2 chairs, and also desk with chair. Nice larger pool with depth up to 10 feet, and area to sit around pool. Good indoor and also outdoor seating for breakfast, with variety of breakfast foods. Staff did not allow one hour for early check-in. When we did check-in later, we asked for 3 key cards, and were told they could only do a maximum of 2 key cards, which had never happened at other hotels. Room has large windows that do not open, and no balcony.
Everything was nice. Took me by surprise. They even shuttled us to the port for an additional fee. Breakfast was good. Nice and clean. Great overnight stay.
We stay at Best Western quite often and exclusively as much as possible. Breakfast was nice variety with many of the standard items but also both pancakes and waffles, individually wrapped pastries and tasty eggs. Outdoor dining area was ideal for pets during breakfast and a very pleasant surprise while overlooking the hotel gardens. We'll be back.
Myself and my colleagues room were already occupied by a couple of instrusions of cockroaches... they must of had the wrong room key. Oh and we also had to share rooms with a rather excitable bunch both of bed bugs. I managed to free one of the cockroaches and also have created a new home for the bed bugs, they are very happy in their new home now. Just a shame we have to share it, as they are hungry little guys.
After a three day drive to swim in the beautiful blue pool, found it covered in leaves, Green with bacteria and padlocked all week. Paid in full M-F! The GM Gere Gerald Simmons never returned a call. Offered no compensation. Never showed up on the property. Absent every day. I came at 7am to catch him. It's been over an hour on Thursday! He's still a no show! Don't believe the photos! Pool permanently closed! Management has not called me back in 4 days since I arrived. Sitting in reception just waiting for a manager. It's pouring rain and nothing to do at the hotel! No credit offered! Tried to make the best of it and went to Folly Beach. Freezing and windy. Turned around and drove home. Never been to a more poorly managed Best Western. Until this week, I've always enjoyed Best Westerns. Avoid!!! Thumbs down Best Western Charleston Inn, CharlestonSc!!!! Green Algae locked pool! No offers to help in any way. One manager offered a $50 discount but the the GM wrote- NO DISCOUNT!!!
Very comfortable but why we did not give this top rating was the total disregard for trying to help the planet at breakfast . Everything from crockery to cutlery was plastic ! Surely with being a huge chain like that they can make an effort to change for our world!!!!!!!! We visited October 2023 , let's hope they've made or are making some progress in that domaine …… not to be taken lightly
This is definitely an older property (60's or 70's style) but don't let that fool you. It was very clean and one of the quietest hotels we've stayed at in a very long time. The breakfast was typical for free breakfast places. It is right on Hwy 17 (Savannah Hwy.) and is convenient to many restaurants etc. and about 15 minutes to downtown. We would stay here again
My wife and I enjoyed our stay here. We had stayed at the Sleep Inn next door. the Best Western was a little more expensive, but the breakfast was better, especially for my wife who eats gluten free and we were able to park immediately in front of our accessible room. These extras were well worth the extra cost. The breakfast was good and the attendant was very attentive to see that everything was available. The room was clean and the bed was very comfortable.
This Best Western was convenient to downtown Charleston and all kinds of shopping and restaurants. The bed and room overall were comfortable. Wish it had been warmer so we could have used the outdoor pool. Would stay again.
The set up to get to the room was a little confusing. Friendly front desk staff. One of the towels had someone's dark curly hair or pubes on it in the bathroom. Other than that was a decent stay! Comfy bed. The hotel was nice for a one night stay. Central to a lot of things.
Hotel staff are super friendly and room was great. Beds were comfortable and breakfast was perfect for what we needed. The parking on the property was also awesome and the area is great for getting into Charleston
Everything was very nice we enjoy our stay very much I had family to come over and visit and they really love the place I had a pool view room everything was just excellent I will recommend this place to anyone who I know is coming to Charleston and want a nice sleep breakfast and very nice location I thank you and your staff very much Gary Chapman
Our stay at Best Western was wonderful, nice comfy beds, very clean rooms and my husband enjoyed a great breakfast. Staff was exceptional in assisting us concerning a booking problem. We would highly recommend a stay at this Charleston location. Easy convenient hotel location to catch our cruise ship from.
Excellent basic motel. Room was clean, bed was comfortable. Decor tired/dated. Breakfast better than most of this class. Excellent location: easy drive into historic Charleston as well as sites outside the city itself. Many good restaurants close by.
Clean, comfortable and affordable. Right outside the city. We booked last minute and so glad we did. The lady at check in was beyond helpful and gave us some great advice on where to go (I can't remember her name, she had short grey hair with red lowlights). The lady at breakfast was also super nice each morning!
The staff was friendly, the hotel room was clean and updated and the pool was wonderful. The price was reasonable. I would recommend Best Western to others traveling in Charleston who want a quieter stay away from the rush of downtown Charleston.
Stayed in a suite which was spacious and clean! It was nice to have this kind of isolation for me to do my work... all at a reasonable price! I arrived after midnight to check in at a late time, the guest services attendant stayed up waiting for me and had already made preparations in their system so that I wouldn't have to check-in and reserve a new place when I arrived. Very helpful! One thing to be mindful of... in my suite, the thermostat was located such that the AC would cycle frequently. I have no complaint about this because I plan for minor issues like this when I travel. Ear plugs were my workaround.
The pool area is beautiful and breakfast had great hot and cold choices. The room was ok. Good pillows but small beds. A cobweb in the corner and the chairs needed a cleaning in the folds Minor issues but that's why I couldn't give more stars
First room had a guest in a lawn chair in front of it drinking and chain smoking. It reeked of smoke, wasn't very nice, and the toilet didn't flush well. I gave it an hour or two, but the smell didn't dissipate, so I went to the desk and asked for a different room. The desk attendent initially hesitated. I pointed out I was a loyalty member and she said “at the basic level.” Yes, at the basic level—I'm not a business traveler, and I often use 3rd party sites to score a deal. Nonetheless, I booked this hotel directly, for three nights, based on positive reviews. I have to think that means something in the competitive world of hospitality and lodging. She put us in a pool view room in the main building. It was much nicer smelling and the toilet worked. However, we ran out of the one toilet paper 2 days in, and housekeeping did not leave any more when they cleaned our room. We had to go to the front desk and ask for it — a small but telling inconvenience. The pool, which was a big reason we booked, was locked until the morning we checked out “for maintenance” even though I had seen people cleaning it. So all in all, though our second room was nice, I would not recommend this hotel to future guests at this price point. The location was very convenient if you have a car.
Roaches were crawling on the wall when we arrived. Was moved into another room and roaches where in that room too.Was not able to find another hotel due to the late hour. We we're not able to sleep because we we're afraid roaches would crawl on the bed.
Breakfast staff was rude. Eggs were empty and sausage was turned off sitting in hardend grease. Killed 2 spiders in the room. No elevator. Toilet had to be flused by opening the back even after maintenance claimed it was fixed.
Better than expected. Minor detail, like small piece of carpet coming up near bathroom. Everything else was great. Several ports to charge electronics, even on the microwave. Breakfast options were good
Great location close to historic Charleston. Rooms were very clean, and the property has some nice grass patches for walking pets. Would definitely recommend to anyone looking to stay a short drive from Charge.
Our room was spot on clean, quiet, and comfortable! Great location and just a short ride to downtown, can't beat the price! Bonus: the hotel is pet friendly too. Definitely recommend if you are visiting the area.
This was not my first stay here. In fact, I chose to stay here based on the wonderful stays I had in the past. This trip did not disappoint. It was the perfect location for the event(s) that we were attending in the area. The staff was helpful and kind and accommodating. We enjoyed our stay.
Older, but well maintained and clean hotel. Quick ride to City Market and attractions.. Better than average breakfast. Good choice at a good price. Attractive pool area surrounded by shrubs and flowers.
Love this place. Clean quiet rooms with the most comfortable beds ever. Breakfast has many selections. Pool and breakfast room are lovely.Staff are all friendly and helpful Rates are great and it's an easy drive to downtown
This is an old hotel that has been totally renovated. Some might be put off because all rooms are entered from outside. Don't let that stop you from staying. The rooms were nicely furnished, clean and comfortable. The bed was also comfortable. Would definitely stay again.
We needed a clean, safe room for an overnight stay prior to a cruise. Best Western exceeded our reviews. We felt very safe in the area, the room was clean and the bed was great. The hot breakfast was awesome, Ms Kim did an exceptional job! The best breakfast we've had at a hotel / motel. Thank You, Best Western. We will not hesitate to stay again for our next cruise.
Very quiet and professional. I would stay there again when I visit Charleston. They had several people working so there wasn't a wait line. Room was clean and food was great. Waffles, pancake, fruit, sausage, omelet, coffee and juice.
My daughter and I stayed 3 nights here. Check in was fast and friendly. The room was nice. Beds were comfy. We had no issues with noise or parking. The bathroom sink drained slowly, but this wasn't a big deal. We were happy with this location because of the price. Breakfast was what you might expect. We didn't use the pool, but it was quite large. Only real knock on this place was a maid that kept banging on the locked door at 9am. Felt like pressure to leave.
The breakfast is my favorite part, the people who cooked the breakfast definitely love cook and serve,5/5 five plus stars to breakfast!! Bedding is very comfortable and clean!! Manager is friendly, location also great, very convenient to everything in Charleston, will come back whenever in town
This hotel offers a very clean, modern, well-maintained facility, with comfortable rooms. The breakfast included with our room fee was a very pleasant surprise. They have a large cafeteria separate from the lobby, which had a very wide selection of breakfast foods, both hot and cold, including great coffee, fruits and juices, eggs, bacon, waffles, pancakes, cereals, yogurts, etc. We would love to stay there again when we are in the area.
This trip was due to a family emergency and it was extremely stressful but as soon as we arrived we were welcomed into a peaceful environment and the fact that it was 10 minutes away from MUSC was a extra bonus!
My stay was excellent. I have stayed at BW in Ladson in prior years. Savannah hwy location was closer to my family plans. Room was very nice. Towels were clean. No noise. Breakfast was very good for me. Did not try pool. Did not use fitness option. Maybe next time. Office staff were very good and friendly.
Very nice stay. Clean and comfortable. Very good breakfast. Front desk representative Bill was very efficient and gracious. He made our kids' morning by giving them little stuffed shark souvenirs and also sunglasses. We will be back.
10/10 would stay again in a heartbeat. the food was incredible and room clean the staff was courteous and kind great location and SUPER FAST WIFI great place and had a couple issues with the key cards not working but the desk staff as more than helpful.
Checked in here to stay for the night and park the car for 11 days while we go on our cruise. We paid for a stay and cruise package so we did not have to park at the cruise terminal. The first night was $149.00 and the next was $169.00 that covered leaving the car for the 10 days while on the cruise and the shuttle from the hotel to the Cruise terminal and back. The shuttle buses were practically new and very clean. Check was flawless and great service while we were there. Very nice full breakfast included. Beautiful pool if your so brave in December fo a swim.
Excellent customer service. Clean and comfortable. Good location, center to plans for the city. Within walking distance of food, within easy driving of airport, downtown and local sites. Would definitly stay with East Western again.
Best Western Charleston Inn was one of the best stays I've had in a hotel - I went with my mom and her dog for Thanksgiving break. Staff was great, room was comfy and clean. I wish I extended my stay longer!
I stayed here for 2 nights and found the location good for what I wanted to see and do in Charleston. It's in a safe area of West Ashley and is close to a nice greenway for walking, running, or cycling. The room was clean and mostly quiet although I did occasionally hear others outside. Breakfast was good with eggs, yogurt, cereals (hot and cold), breads, coffee, etc.
woke up with bed bug bites immediately found the bedbugs took pictures and took it down to front desk and checked out.. Manager wasnt on site so i had to email them to the front desk clerk. Called back and spoke with the most disgusting rudest manger there customer care line is a joke!!!
My motel room was very nice and clean with comfy beds. It was only a short ride to alot of things like restaurants and grocery stores.I would definitely stay jhere again if I need to come back to Charleston
Military spouse made a non-refundable reservation online and when showed up to for the stay was refused service and turned away. They also refused to issue a refund. They stated a policy that I cannot find published anywhere: they don't rent to locals. We are not locals, the military recently stationed us somewhere new and my spouse had to make a trip to Charleston for a friend's funeral that I could not attend due to my service commitment. We no longer live in the area and had to make a reservation at a hotel due to not being locals.
The BW is located on the main road,conveniently located.We had a room on the main floor, parking right outside the entrance.I found it was outdated for the price of the room.It does have breakfast,you will find something to get you going for the day.
The hotel was very comfortable. well maintained and clean. The front desk staff were cheerful and extremely helpful. Excellent breakfast in quality and choices. Easy to get to from the airport and the downtown.
Hope you like being keep up at night. room was noisy. Cleanliness average. Buffet was ok, just a standard continental breakfast. Just an overall ok experience, probably won't be back. Location was good. Noot fat from downtown and the port.
Clean rooms, small in nature but has everything you need. Great breakfast options and good service. Had Kuerig coffeemaker in room which was nice.Has a nice pool but was in hurricane time, so off limits. Close to highway
Friendly staff let me check in a bit early. Large, clean room with fridge, TV etc. Plenty of free parking on site. Good, free breakfast. Some shops and restaurants short drive away. About 20 minutes' drive to downtown.
Check in was easy. The guest room was clean and there was lots of hot water in the shower. There was a Keurig coffee maker with both regular and decaf coffee. The hot breakfast was delicious with omelets, bagels, waffles or cold cereal. Excellent!
Checked in late and when I got to room it had fleas picked 11 fleas put in toilet took picture and showed to management and all they said was thanks for showing this. Won't stay at any Best Westerns anymore.
Clean, friendly, helpful with easy parking. Large pool. Lots of hot and cold breakfast choices. Short drive to historic Charleston and surrounding sights. I would recommend this property to families, solo and business travelers.
The room was clean and great location for our needs. We stayed two nights and had a king size room. The keurig in our room wouldn't work but my husband went up to the lobby each morning to get his coffee. It was perfect for our needs this trip
Our 2-night stay was fantastic in every way! Warmly welcomed after an arduous 8-hr drive, we so appreciated our clean, comfy room for a much-needed good night's sleep. The magnificently landscaped grounds enhanced our short trek to brekkie. The spacious Breakfast Room—bustling w/guests & inviting culinary aromas—was happily managed by Miss Kim, def the Hostess w/the Mostest! Her efficiency was homeric from replenishing coffee urns & buffet chafing dishes to condiments, all with caring, charming, southern hospitality! Armed w/some great tips from April @ the front desk on how to spend our one day in Downtown Charleston, we ubered across the bridge for a horse-drawn carriage ride, shopping @ The Market, immersed in charming Charleston. Returned to BW in time for a refreshing dip in the sparkling, cool pool. Comfortable chaises & beach towels were plentiful. Following a great night's rest, shower, & all packed up, we loved having another bountiful morning meal in Miss Kim's cheer-full Breakfast Room. Thanks For The Memories, we'll be back ;-)
Booked this hotel for a long weekend after reading the positive reviews on here. I didn't have high standards when booking this hotel, but was just looking for a clean place to stay while visiting a friend in Charleston. Unfortunately this property was unable to provide that. Upon arrival, I noticed hundreds of what looked like human hairs on both of my beds. I contacted the front desk, who sent house keeping over to change the sheets. While changing the sheets, the housekeeper threw our pillows on the (stained) room floor, and then placed them back on the bed. She was surprised when we kindly asked for new pillows, so I unfortunately believe this is standard... Both of the new sheets had what appeared to be blood stains in multiple places. At that point we just sprayed the bed in isopropyl alcohol and hoped for the best. The desk chair was covered in small, white pieces that looked like crumbs or bugs. There were also bugs in the bathroom. I have stayed at many hotels, several of which were BW. This was by far the worst property I have ever been at. I would not recommend that anyone stay here due to the extremely unsanitary conditions.
My partner and I stayed at this Best Western in July for three nights while visiting family in town. The staff were really kind and allowed our niece and nephew over for a swim at the pool. The breakfast had a great selection of bread, eggs, waffles and pancakes, plus various types of yogurt. Everything was really clean and tidy. Our room was clean and well stocked with coffee and tea. We will definitely stay there again when back in town!
We stayed in a large, quiet room with 2 queen-size beds. The bathroom sinks and shower have quality faucets (Kohler, American Standard). A nice large 37” flat screen LG TV, with a working mini refrigerator, Keurig coffee maker (with a few K-cups), and microwave. Convenient outlets on lamps' bases. Two sinks, one inside bathroom, and one outside bathroom – a nice touch! There is a very nice large 18x36(?) pool (well-maintained – pool sides swept, automatic pool cleaner, nice multi-color lighting in pool, area kept clean). Well-manicured flowers and plants around the pool area. A free continental breakfast is offered, with a large variety, including some unique items: 2 types of waffles (regular, blueberry - with blueberry syrup!), a pancake machine, cheese omelets, and sausage patties. The breakfast was kept well-stocked. The breakfast area was clean, with tables both inside and a few outside on the patio. Parking was convenient to your room (a short walk). The staff was very friendly, knowledgeable, and helpful. My only issue was with the tissue (the TP was 1-ply). I would highly recommend this hotel, and I would stay here again when I visit this area.
I was staying in a near by RV park so booked this hotel from my parents based on good reviews. They did not realize it the access to rooms was outside and made them uneasy. Also no elevator and my Mom was struggling with the stairs. My fault not looking into that for them. They said the door had gaps around it and could see light and heat thru it. I told them to tell the front desk when they leave. The biggest frustration was when they went to check out and were taking their belongings back and forth the car the cleaning person was standing in the door and would not leave them alone. My dad told her check out time was still 30 mins away and to come back but kept just hovering. He got rattled and rushing and ended up leaving some items in the hotel drawers. One was a book and when he called back the next day they had it and he went to pick it up and did not realize it was not even the correct book. This review it not necessarily a negative review to warn staying here just be aware of type of hotel it is and if have challenges with staff call the front office and don't be pressured to rushed if not warranted.
I am so grateful I changed my reservation to stay at Best Western Charleston Inn from the hotel I originally booked. From start to finish everything was great with our stay. Nicole at the front desk was super sweet and made check in super easy. The bed was so comfy I really did not want to get out of bed! We booked a pool view room which brought tons of light into the room. One of my favorite parts of the room was an actual table and chairs to sit and eat at. I also liked having two sinks in the room so more than one person could get ready while the other took a shower. There were zero issues with cleanliness other than a faint smell of old cigarette smoke when we first walked into the room. I never noticed it after the first time I walked in. Getting to major attractions in Charleston as well as nearby beaches were quick drives. It was so convenient to park right outside of our room too. I am usually skeptical of hotel pictures but I was surprised at how big the pool area was! When we return to Charleston in the future we will no doubt return to this property!
Enjoyed our stay here, The pool was nice, the property had really pretty flowers. The breakfast was convenient, Miss Kim in the breakfast room was lovely. Had a couple of glitches that were handled quickly and did not take away from any of our plans. The beds were very comfortable,, showers were HOT.
My family enjoy our stay at Best Western Charleston Inn. Best Western overall this is good hotel to stay at. The hotel staff were very helpful and friendly. Breakfast was good and staff Kimberly was very helpful.
This place is nice! It looks brand new, and the employees are big on keeping things clean, inside and out. I don't think I ever saw someone there who wasn't busy sweeping or wiping things down. The breakfast was great!. I've stayed at other Best Westerns where the "breakfast" was bagels and toast. But this place had an actual HOT breakfast, with eggs, and waffles, and sausage. The main thing that impressed me the most was an employee named Kim. As the kitchen was getting ready to close, she stood in front of us, and with this wonderful smile on her face, thanked us all for staying at The Best Western, and that she hoped we had a safe journey to wherever it was that we were going, and hopefully we would stay with them again in the near future. Now, I have been staying with Best Western for decades, to get the points. But this was the FIRST TIME that ANYONE on the kitchen staff actually thanked a roomful of people for staying with them. Know this: I work in sales for a multi-billion dollar company. I know what CUSTOMER SERVICE is, and have a briefcase full of service awards to prove that. I know from which I speak. This small kindness that this lady gave to a roomful of strangers, absolutely made my day. It confirmed to me that there are still good people left in this world, and I couldn't help but think how much better it would be if it had a few more human beings like Kim. It is because of people like her, that I, and my family, are now, and will continue to be, LIFELONG Best Western customers! I don't care how far we have to travel, but we. Will stay. At. Best. Western!!! Kim, please promise me that you will always be you. Please, never stop being you.
I have to say there's not much I can find at fault here. As a platinum member of BW and Choice, I by far love BW. This property is on our cross country drive and it was awesome. Checkin was fast, friendly and a welcome gift as a member. The grounds were very well kept and morning breakfast had many choices. Rooms were clean and had plenty of room. If I have a fault it was that breakfast was stopped dead on 9am and you were hussled out. Vacation hotels should serve breakfast till 10 in my opinion, and never push you out it was very "come on let's go". We headed to the pool that was great size and very clean. Again nothing to fault. A+++
We stayed here in April 2022 during spring break. The rooms were clean and the property was quiet. Breakfast was good and the staff was friendly. It was in a close proximity to downtown. We enjoyed staying here and not downtown. We would stay here again!
Great place to stay! Rooms are roomy, clean and beds are comfortable. Staff was absolutely awesome and professional especially Ms. April at the front desk. She was very helpful to me, when I had questions about the Best Western app. Also Ms. Kim who made breakfast was a lovely lady! She had a smile that lit up the room and she was friendly to everyone! What a nice way to start out the day! Thank you for making our vacation enjoyable! The pool was great too!
If you are trying to save a dollar do not do it here. The rooms are dirty, run down and extremely dated. While walking to dining area the one room had all kinds of white powder coming out the door to the sidewalk. Have no clue what it was but surely did not want to walk in it. From the highway it looks great. After you check in and drive around back to the rooms your experience begins. Poorly lit to start. I typically do not write a negative review but this is totally justified.
Beautifuly kept property. On easy on/off to rosd. Close to restaurants and fast food. Room had fridge, microwave nice bedding. Clean. Breakfast was very nic, Kim was hostess there and brightened up the morning as well as keeping things hot and ready.
3 Days and it was great. Nice clean spacious room, Great breakfast and lots of choose from. Much better than some higher priced hotels! Very nice employees, one sticks out, April at front desk. Helpful with directions and anything you need there. The POOL was beautiful and clean and so relaxing after a hot day at the beach and downtown, I felt safe there at night and did not see a bunch of shady people hanging around like I have some other places . Vending areas with guest laundry were nice and clean. I will be back and oh yeah, the flowers and landscaping! Beautiful. and a big plus. Did not charge me extra to park in the hotel parking lot as they did in St Augustine Florida!! Thank you for that!
We were looking for a hotel not too far from Folly Beach and this hotel was great for our family after a long beach day. We had a second floor room, it was reasonably spacious, clean, and didn't look dated. The pool area was clean and maintained. Hot breakfast presented plenty of choices and the breakfast room was clean and sunny. The landscaping is very pretty, especially around the central pool area. The air conditioning is typical of a motel, but once we put the fan on constant, it did well. We couldn't tell we were near a busy road once we were on property.
The staff was very friendly and accommodating. The rooms were very clean and bed was comfortable. The pool was very nice, they offered towels and pool noodles. The location had some great restaurants near by that we would highly recommend.
April took great care of us at check in and gave us a nice quiet room towards the back of the property on the 2nd floor. Thank you April! There is no elevator so you have to walk up the stairs if you are on the second floor. Okay by us. Because of "covid", there was no "maid service" for the room for the 4 days we were there, we were told this at the beginning and again it was okay by us...we prefer it. Clean towels and soaps were available at the front desk. Breakfast was outstanding. T'Nea took care of supplying everything for the dining room. She ran a smooth ship. Thank you T'Nea! There was a no-touch pancake machine and waffle maker. 3 of the 4 days they served omelettes. One day they were Westerns, those were the best. The scrambled eggs were decent and the bacon was good . I did not like the sausage. Coffee and OJ was very good and they had assorted cereals and danishes. The dining area was clean and properly spaced out, you could even eat outside if you chose to. There was plenty of parking. Hotel property is located very close to Charleston, about 3 miles. Located close to many different restaurants. Room rates were very affordable compared to staying in Charleston proper. Dogs were allowed. Would definitely stay here again or recommend to others.
I love Best Westerns, they allow dogs, prices are perfect, great rooms, nice breakfast and the employees make the hotel. The lady that registered me was super sweet and efficient. Thank you I am glad I stayed at your hotel.
We stayed at this hotel for 3 nights, the rooms are very clean, the grounds are beautiful, the staff was very friendly and helpful. If you're looking for some place to stay in Charleston for a very reasonable price this is a great choice.
Second trip to Charleston and immediately liked the property and staff better than where I stayed a year or so back We had the suite and it was perfect for our trip and was also very clean. Staff was always friendly. I think it was crystal at check in and when I needed towels she was very kind and always smiling she's a keeper I love going to a best western being a best western employee as well and this one was my favorite so far
This was first experience with Best Western and it was great. It started off with a very pleasant staff checking in. The rooms are very clean and comfortable. The next time we are in Charleston we will stay here.
A very nice clean hotel. Nice pool, nice breakfast room and menu. Easy commute to Kings Street and all of down town Charleston. I can not say enough about the staff and manager all so helpful and professional.
The lady at the front desk was very kind and helpful. We asked for suggestions on a good, but reasonable, seafood restaurant. She even wrote down the address. Didn't steer us wrong, either. The room was clean, it was quiet overall, and I even got to visit with the neighbor's dog the morning we checked out. I try to stay at a BW whenever I can and was pleased with this choice.
We stayed 3 nights and had a great stay. I will say the 1st room they put us in, room 100, smelled strongly of urine. We immediately notified the front desk and they moved us to room 138 and it was great. It was very clean. The pool area was clean and well maintained. The breakfast bar was great 2 out of 3 mornings...the 3rd morning there was a different attendant and he didnt do well. Breakfast bar had pancakes, waffles, eggs, bacon, fruit, cereal, yogurt and multiple bread options. The hotel is fairly convenient especially for the price. Lots of dining nearby. You are about 15 minutes from downtown and about 25 minutes from Folly Beach. Everyone at the hotel was friendly and I didnt notice any shady characters hanging around the parking lot. My only complaint is that due to covid....housekeeping never stopped by...not even to get trash, so we ended up taking out our own trash. We will stay again. Keep in mind the pics I took were after we stayed 3 days.
If I could have given this particular Best Western a lower score than 1, I would have. We arrived late at the hotel after a busy day and quickly retired for the night. The next morning, as we got ready for showering, we noticed small insects crawling around the bathroom (toilet, tub, vanity, and walls). We then checked around the rest of the room and there were similar insects on the furniture. I quickly packed my belongings and went straight to the front desk. I described to the man at the desk what we had seen in the room. He immediately said that he would take half off the cost of my bill, but that didn't really calm my nerves about the bugs. When I expressed my concern about what may have gotten into my belongings, and could possibly be brought home with me, he said I could empty my suitcase and he could use bug spray on it. It was as if he wasn't surprised about the whole situation and was prepared with the bug spray. When I arrived home I had to do the best I could with debugging everything. As it was, I found one of very same insects in my home that apparently hitched a ride. It was an extremely upsetting experience! Additionally, the hotel does not have an elevator and our room was on the second floor, which is very inconvenient for bringing suitcases upstairs, and the breakfast was substandard at best. I've never stayed at a Best Western before so can't say anything about the chain, but I would strongly recommend avoiding this particular location.
We stayed there recently for 3 nights while attending a Naval Graduation at Patriots Point. Very close to the Historic District, about 4 miles. Although on a main drag, it was very quiet. Hotel itself is a little aged, but very clean. Rooms were nice and bed very comfortable. Breakfast was very good, full breakfast served. Staff were all great. Only thing is that due to Covid, they are not cleaning rooms until checkout. Clean towels, etc. are available for you to pick up . Room prices were well worth it! We would stay here again.
was quoted $125 per and was charged over $600 for three nights sorry to say my wife have stayed in Charleston in the past stayed in the best in hotel in downtown area for less than $375 no comparison to best western word of caution be careful what you initial at the front desk
When we arrived the Toilet wouldn't flush. The bathroom had mold in it and then there was a barking dog next door to us. We probably won't ever stay at a Best Western again. With all this being said, the breakfast and coffee was good.
For the record, my name is Jack Howard We booked a room on April 10th for a single night in order to take advantage of their program that allows us to leave our car on their property during our cruise with Carnival. We arrived a little before 6 p.m. and our room was not ready. We were able to get to our room a little before 6:30 p.m. and it was obvious the cleaning was quick and very superficial. Carpet was dirty as was the sink and bathroom. I went down to the business center to use their printer and one of the two PC's was asking me to activate Windows...I'm in the business and this is a no-no. Leaving the business center the front desk tells me my girlfriend had just called down to inform them that the toilet was clogged. Their maintenance man was gone for the day but they would be happy to loan us a plunger. I asked for a different room but was refused. The front desk could not find a plunger and teld me someone would drop one off. Back up to the room and about 15 minutes later some random dude in a T-Shirt and sandals knocks on the door to give us the plunger. We were told to leave it outside of the room when we were done. Leaving the next morning the plunger was still sitting outside the room, maybe whoever had the room after us was able to use it. We were going to utilize the hotels service that would give us a ride to the port for our cruise. The hotel overbooked the van for our time slot. Everyone was able to get on the van only after we figured out who was going to sit on who's lap. They got my money, I hope the spend it well because that is all they will see from me.
It was Clean and very quiet. The beds were Comfortable. Nice location. The Only downside was no elevator. They have Breakfast in the AM. The chocolate muffins were EXCELLENT. We Would definitely stay there again.
We reserved a room for overnight because I was having surgery the next day. We are permanent RVers . We used to live in Charleston . We use our son's address for our mail. I reserved on Hotel.com . It was a non refundable room. Upon arrival, we were told , because our address wasn't 40 miles from the hotel , they could not let us have the room. Their print out states they don't rent to Charleston residents for the health and safety of their employees. They make exceptions for medical emergencies, hurricanes, and house fires. My surgery was not deemed a medical emergency by the front desk staff and their manager was not there. When , I reserved the room there was nothing stating these rules . They now have my money and I have no room . It is Easter week in Charleston.
This is a good alternative to the expensive hotel scene in Charleston itself. It's a short drive to downtown, seems to be in a safe area, and the property is well maintained. The landscaping is more attractive than most chain motels. It;s on a highway but we didn't hear any noise (we were at the back of the property). Good selection of restaurants in the area. The breakfast was OK.
This place, with well-tended grounds, was a comfortable destination after a long day of driving. My pleasant room was just steps away from my parking place. The helpful staff was able to answer a number of questions I had about the area. And the breakfast buffet was satisfying though not especially well-stocked.
We were looking for a less expensive to stay near downtown Charleston. This place was clean, safe and has a friendly and helpful staff. It's not the fanciest place but again it was clean and well maintained.
Very satisfied with this motel. Even though it does have some age on it, it is very well kept up. Rooms are up to date. Caring and helpful staff greeted us and provided great service. April at the front desk was very professional and greeted us with a smile and took care of us promptly.
we utilized the shuttle service to and from the port for our cruises. they were reasonable and prompt. Porter and April were friendly and welcoming. breakfast was very good. beds were comfy. pool area was a nice plus to relax in the sun.
The folks were friendly and very helpful. I had an issue with my computer connecting to their wifi and Johnny, assistant manager, took about 30 minutes resolving the problem. The rooms were clean and beds comfortable. Price was reasonable. The breakfast was excellent. Most important, the staff believes in positive customer service and it shows. Would certainly stay here again.
This hotel is beautiful with the high ceiling, duel sinks, and view of pool. But the A/C runs often eventhou it wasn't hot outside, and when it runs it clunks. We both wore really good ear plugs, but we could still hear it. For that reason we think there may be better hotel options because the main reason to stay at a hotel is to get some sleep. We are glad we're leaving after 3 nights of disruptive sleep. We would have changed rooms, but was told none available. Not sure if all units are so loud, or if we just got lucky. Erin at the front desk is warm, friendly, helpful and welcoming. Some of the other staff were very aloof and rather cold and unwelcoming.
Definitely a must stay. Front desk staff was very friendly.and accommodating . Great location out of the hustle and bustle of Charleston city traffic. The pool looked very inviting. Weather was not cooperating.
Best place! One of our top Best Western hotels. Room was beautiful and bed was comfy. My grandson decided y'all have the best breakfast ever! Pancakes and waffles, made his trip fabulous. Definitely recommend this hotel. The staff are friendly knowledgeable and go out of their way to make sure you have a great trip!
This was our first visit to. Charleston so we needed help on finding restaurants and tourist info..ck in was a breeze and the front desk folks gave us all the info we needed. Breakfast was great…location to historical downtown Charleston made this best western an easy selection…
I had a terrible experience and I do not recommend this hotel. When I booked the hotel, I made special request that I want a quiet room. When I checked in, the front desk assigned me a room next to the road with heavy traffic. I asked her to switch, and she said "oh, the noise is ok, not that bad". I was taken aback by what she said, and told her I was Best Western's diamond select member and I wanted to talk to her boss. Hearing that, she switched me to a quiet room. I also gave the front desk several Bestwestern travel cards and told her several times to apply those credit to my account. When I checked out the next day, lo and behold, I found the credit was not applied. I had to go through hundreds of emails to find my travel cards again, wasting more of my time. To make things worse, when I talked to the management the next day, the management told me the front desk I had problem with was a "star employee". This is the most hilarious joke I heard that day. I have been a small business owner for 25 years. I know if you treat your customers like this, your business is dead. It seems the manager always respond to each review and give everyone the impression that he cares. He knows how to use this website to promote his business.
Quick ride into historical Charleston and convenient location to everything else. Great for dogs. The breakfast was a decent hotel breakfast. The staff was friendly and helpful. Most people just stay the night for a stopover.
Great place. Clean with a great staff. Rooms are a good size and love the little table to sit at. Will stay here again. Location was great for what we needed. Have stayed here before. Painting of building was being done and looks good.
Clean rooms with an excellent breakfast included. The pool area is beautiful and open year round! Our check in and checkout were smooth. The bed was very comfortable. The location is away from downtown, but an easy 10 minute drive there. After leaving, we realized we'd left a full drawer of clothes behind. The wonderful housekeeping staff had found the clothes and set them aside for us. They sent them to our home via UPS, and were so understanding and kind!
Excellent staff from the front desk to the cleaning and maintenance crew. They were all super nice and helpful all the time. The rooms are dated but the staff, awesome breakfast every day and location more than makes up for that. We will stay here again.
The multiple night stay rate made this an exceptionally good value. The room was very clean and beds were comfortable. Our room was in the back building so there was no road noise. Loved that they changed up breakfast each day of our stay. We were there to visit family but if you are there to enjoy what Charleston has to offer, it's a convenient location for getting around.
We had a 3 night stay at Best Western Charleston Inn in early October. Our room was in a separate building in the back, facing a wall. It's dark, with dark carpet and the furnishings are decades dated. We booked this hotel based on many Trip advisor raving reviews for this hotel. We did not have the same experience. Those folks must not be paying AARP rate.
What a great hotel, all the staff were really nice and helpful! The property must have been build years ago, but well kept up! Our room had a certain charm about it, unique and colorful unlike other standard Best Westerns we've stayed at. The hotel was newly remodeled, the patio, garden area was beautifully landscaped. The rooms were very clean, and the tile floor was spotless! This hotel was a easy 4 mile drive to downtown Charleston. Needless to say we tipped and thanks our housekeeper!
This was a great stay the staff eas?pleasant ...i enjoyed my encounter with front desk agent Krystal she was very friendly and accomdation the breakfast was nice and i slept well the rooms were clean.
My adult family members and I came out for my son's wedding. We stayed for 5 days and had a wonderful time. BW was a great location for everywhere we needed and wanted to go. Price was very reasonable and breakfast was substantial and tasty.
Nothing special for much money! It was a nice BW, what actually means, a slightly higher class MOTEL. The room was nice and clean with all counted amenities and the pool area was pretty cozy. That's it. The staff did its job and the breakfast was okay. But with more than 220$ the charge is much too high. Additionally, from our point of view it is a no-go in those days of natural desasters to serve meals - in this case breakfast - solely on a one-way basis producing mountains of trash!!!
This is an older hotel with older hotel problems. The lobby has been updated and breakfast is modern, however the rooms are old, in disrepair and have not been updated. Overall the room was clean, but the carpet disgusting. The door to our room looked like it had been previously bashed in, and the room had the "clean" smell that doesn't leave you for days. Not what you'd expect from a Best Western at all - and especially not for the price I paid.
The biggest warning applies to nearly all hotels on Savannah Highway. The traffic can be insane, so trying to make a left turn in or out of the property can be a huge challenge. Prepare to turn right to turn left. We choose to eat at places within 3/4 of a mile so that we could walk to and from dinner. As for the hotel itself--breakfast and pool are open again. The mattress in the room was very good. Internet worked well. You may want to bring your own shampoo and conditioner as what is provided is small quantity any low quality.
I made a late night reservation and asked if there was a lounge where we could get drinks within the motel and was told yes that there was one on site. When we arrived the desk clerk said that no there wasn't a bar. Then after giving my AARP info to the reservation person either she or the desk clerk gave us a room on the second floor about as far from the stairs in the back of the motel with an outside view of a blank wall. No I will not be returning nor will I recommed it to anyone.
Rooms were clean and the Internet worked incredibly well. I streamed movies on my mobile devices without a hiccup for three nights during my stay. The staff was hit and miss. Some were very friendly and some seemed half asleep. The pool area is nice and clean. The landscaping and outdoor areas are nicely kept. The free breakfast is well… You get what you pay for. There are some things you can't screw up like yogurt and oatmeal. They have a waffle maker. The eggs are obviously powdered eggs and the sausage and “cheese omelettes“ are obviously something they take out of a box frozen and throw in a hot plate. Even that isn't a big deal because like I said it's a free breakfast. The one thing that bothered me was no housekeeping service. I stayed for three nights and had to sign a paper upon check-in that housekeeping services would not be offered because of Covid. That seems slightly ridiculous. Especially if nobody is in the room while you are cleaning. Housekeeping services seem like one of those very basic things you expect while staying at a hotel but I had to make sure I kept everything nice and tidy knowing nobody would clean my room until I checked out.
Flew Breeze airlines from PVD. Great flight, great service, great value. Rented a vehicle. Hotel had coffee pot, refrigerator in room. Breakfast at hotel was awesome. Took a walking tour of the city, a harbor cruise, toured Magnolia Plantation, museum downtown, had a cup of she crab soup. Went to Shemm' Creek. Ate at Vikery's. When Creek was a swinging place.
Sisters yearly vacation. We find somewhere new each year and meet. The hotel grounds are beautiful, very clean rooms..not one bug of any kind. The beds were perfect, soft and clean. The room was pretty spacious. Location is great for James Island, Folly Beach, downtown Charleston and Isle of Palms. The famous Bessingers BBQ is literally a 3 minute walk, must try! The staff was friendly and courteous, no complaints. There's usually something about a hotel that you have complaint about but not really anything worth mentioning here.
Had a great stay in Charleston convenient for many restaurants and sightseeing. Room clean and breakfast and pool all provided. Beds are very well padded . Room was spacious with table and chairs. Reception area had nice new seating.
Best Western Charleston was a great location at a great price. The room was clean and very comfortable, including bed and pillows and shower. The staff was so friendly, especially Erin (the only staffer whose name I know) who checked us in and helped us plan our stay. She recommended eating at Fleet Landing for sea food and Swig and Swine for BBQ. We enjoyed both immensely. The breakfast was delicious - hot and cold and varied. Loved having a microwave and refrigerator in the room. The towels were great because they were absorbent and bigger than normal. We felt as if we were treated like royalty. Would stay there again. Highly recommend Best Western.
Grounds were well kept and manicured. Lobby was clean and smelled fresh every day. The beds linens and pillows were fantastic in our room. Miss Nicole and Miss April at the front are exceptional and are valuable to your hotel as employees. They added positive energy and joy to our stay at Best Western. Setting a high standard!!
Clean quiet room. Cozy bed. The flower gardens are beautiful to view while having morning coffee. Hot tasty breakfast. Plenty of thick absorbent towels. Friendly helpful staff. Plenty of easy access parking.
if I would have seen the roaches that night I would had have never stayed. they only gave me back half my money. should have been the whole amount. also the rug smelled bad. I stayed at other best westerns that were good.
We found bugs in our room, well cockroaches and other sorts of bugs. Also found a dirty child's diaper behind the TV dresser. When telling staff they switched our room to one closer to the lobby. We enter this room and find bed bugs under the sheets. There was also pubes and other hairs and crumbs on the bed and floor. Floor looked like it haven't been swept or cleaned in years. There was food crumbs on the side of the beds and in other cracks and holes in the room. Stains on the sheets and paint chips on the walls. When “getting” into bed you feel as though the sheets have never been washed and are damp from sweat and mold. One of the nastiest hotels I've stayed at. We ended up leaving at 4am the night we first checked in and the front desk would not give us a full refund. The property is very outdated. When walking into the rooms you feel dirty and unsafe. Extremely disappointed and surprised at how this has over 4 stars. Also lots of sketchy people around. Will never be staying at any best western again. Trust me this is not a hotel you want to stay at.
The outside building looked old but the rooms were perfect. The beds slept wonderful and had a nice comforter. Loved the shelf in the shower, a nice extra touch. The hot breakfast was above and beyond delicious. Great omelets and perfect bacon. The landscape was beautiful around the pool. A nice sitting area.
Husband woke up with bug bites on his arms, chest and belly. There were bugs in room and bathroom. The security latch inside room was almost pulled out of door frame. Staff was very pleasant and helpful. I will not book at this hotel in the future.
Hotel shows it's age (motel style) but clean, property and pool well maintained. Very friendly front desk personnel. Large breakfast area with a large selection. Only stayed one night, good place to stop on the way to Florida, very convenient to use for a day trip to Charleston.
The staff was very courteous and helpful. The room was clean and spacious. The pool was great during the heat of the summer. The washer & dryer was convenient. The internet worked. The free breakfast had a variety of options and was delicious.
Overall experience in our stay was good. The sanitize was lacking since we saw mosquitoes in our room that bite our daughter. There was a complimentary breakfast which was way better than other places we have visited in the past. The front office staff were friendly. The parking were just infront of the room which was great.
Location was ok. This was about 10-12 mins. from downtown & about 15-20 minutes to the Plantations (Magnolia) & was a easy distance from the airport. The hotel needs updating. Our room was not great. The coffee maker had issues. They ran out of creamer (in the breakfast area & for the rooms). Amenities were scarce. The staff (more than one) had a "who gives a .... " attitude. My husband wakes up early, so he would get coffee & sit in the lobby. The amount of complaints/issues by other patrons was astounding. What was more astounding is that the staff did nothing to try to solve the issues. One day they ran out of creamer at breakfast. In the evening I went back to see if they had more - they were still out. The pancake maker didn't work right. The beds were ok, not great. The bathroom was very outdated & we saw a couple bugs in there. I would not stay here again.
Unfortunately these rooms are very tired which makes them feel grubby or dirty! My room actually felt damp the sheets and pillows feel like they need changing! Coffee machine was Dusty the TV remote was sticky, hairs in the bath and empty shampoos no new ones and someone's clothes in the drawers.
The room was disgusting. Their were stains on the wall and the ceiling needed repair. The front desk was nice, but I will never stay here again. I'm still disgusted at how nasty that place was. Never again.
Super clean and neat , great breakfast food and service, very nice pool, easy access to everything at the hotel. Very comfortable beds, definitely would recommend to anyone looking to stay in Charleston!
We arrived and it smelled a little strange but didn't bother us. Found a pill on the floor and the bathroom floor was a bit dirty. Some sketchy people around as well. Not bad though, those were just some things that bothered us. Great pool!
The hotel is not kept in good condition! Our toilet seat was so loose it fell off, towel bar kept coming apart, mold on inside of shower curtain, filter in the air unit was so full of dirt and dust it smelled terrible until we cleaned it. Pool was very nice but it sure didn't make up for the issues.
We had a family vacation, great 4 night stay in June. Comfortable beds, clean, they had continental breakfast that had variety given they have modified for COVID restrictions , convenient location and parking, easy to travel to downtown and to attractions, LOVED the pool! And the price was reasonable. Friendly, helpful staff, gave us towels linen immediately when requested since they don't do housekeeping services during you stay, but are quick to address any housekeeping needs you do have. We will definitely stay again!
Negatives: Manager misrepresented occupancy of hotel creating sense of urgency in securing room. Room had an unpleasant odor from carpet and a/c unit. Price was unreasonable for quality of room. Positives: Comfortable bedding; clean bathroom with separate vanity outside bathroom
This hotel has fired it's staff, so there is no cleaning of your room or a fresh delivery of towels everyday. The lights in the room were very dim. In addition, the shower head was rusty. They replaced the shower head, but not with a new one. The water pressure was also bad.
The BEST Best Western I have probably ever stayed at. The rooms were cute and comfy, the staff very helpful and friendly! Can't wait to go back on my next road trip! Wifi was a little spotty, the pool was great!
While just a little farther from downtown than some, this place has nice rooms, an attentive staff and a rare hot breakfast selection. It can be a little difficult to get out into traffic but it's worth the amenities and price.
This hotel is a great place to stay in Charleston for the budget minded. Convenient location within 15 minute ride of most attractions ,clean rooms with super comfortable beds and small fridge, microwave and Keurig coffee pots in the rooms as well, friendly staff, quick check in and check out, hot water, decent breakfast, great rates and pet friendly. Both my husband and I were more than satisfied with our stay. Would definitely stay here again and would highly recommend!
I honestly am super pleased with our experience! The pool was clean, the room was clean, food was good, and parking was great. Overall everything was great! Staff was super nice and quick. I will be staying again.
The location of the Savannah Highway Best Western in Charleston exceeded my expectations. Great location - easy access to the beaches and downtown. Quiet location. Great pool. The staff was very accommodating.
On our way to Florida we decided to visit Charleston. We stayed at the Best Western staying in downtown Charleston is clumsy and not many simple options. The location of the Best Western made it easy to find and get to downtown.
We just spent 5 nights at this hotel and had a great experience. This is an older property, but it's very well maintained and very clean. The hotel staff members are all very friendly and helpful, going out of their way to make sure their guests have a good experience. I consider this hotel to be a great value and look forward to staying here again the next time we're in Charleston!
We booked a five night stay at Best Western in Charleston and from the moment we arrived we were greeted by wonderful staff! Our room was clean and it was quiet at night! We couldnt have asked for a better hotel! 5 stars all around!
Although we requested ground-floor rooms, our request was ignored because we arrived late. We were given an upstairs room which was hard for my husband to carry the luggage up and down when he already had problems navigating the stairs. We could hear the conversations of the adjoining room. The Keurig machine was irratic. The carpet was dirty, but breakfast was good for a take-out. There were several choices, but we picked the sandwich which turned out to be a decent Jimmy Dean egg, sausage and cheese biscuit. We were satisfied with the breakfast choices. Found water in the cabinet under the sink. Wasn't sure if it was due to condensation or other reasons. Good that the room opens to the outside.
From the outside and the lobby it looked like we made a good choice. The receptionist was very nice and gave us directions to our room. Our room was out back facing the backs of houses. As soon as we got there someone asked us if we saw his motorcycle because he said it was just stolen. Our room was very clean and spacious. The issues we had was the people staying there. Multiple people were drunk and stumbling around saying curse words. Not at us just speaking out loud. There was many dogs barking all night from the hotel. I guess it's a dog friendly hotel and that's fine but it's very hard to sleep with lots of dogs barking. The second night I was glad there were no dog noises but at around 2 am I think it was a fire alarm that went off. It was super loud. Someone on our floor got into a domestic fight and they were screaming about calling the police who did show up. Also every night there was random people just lurking around in the dark. I know you can control the people around you but next time we will just spend a bit more to have less scary people around us. Again the rooms were very clean. The hotel maids do a wonderful job. Also the pool was shockingly cold so that was a no go.
Stayed one night. Hotel placed in the very back of the property because we had a pet. Next morning I witnessed to drug sales from the occupant to two different mopes at the fence next to the property. This has clearly been going on for a while since the drug users knew where to go. Best Western put me and my family in a dangerous situation.
clean and quiet place. good and fast check in and chekout, close to all services for business supermarket restaurant bar breakfast. very good room service, clean pool. not good breakfast, with few choices.
All employees were very helpful and welcoming. All areas were very clean and beds were supper comfortable. From age 3 to 68 we all were very pleased. Had to tell my granddaughter we will come back when we can use the pool in warmer weather. No fault on the hotel just miss the nice continental breakfast.
The hotel staff was beyond helpful and made sure that I felt comfortable and very welcomed for the stay. Asked multiple times if I needed anything and when I was checking out they made it very quick and easy as well were very friendly.
Another consistant stay, clean room, good price, friendly staff, hot water, soft bed. Check in and check out went amooth and quick. Good parking. I only stay at best western cause they stay so consistantly good..
Considering how many hotels are not offering any breakfast during this COVID-19 plandemic This Best Western had a great grab and go breakfast menu. We filled out the menu choices the night before and then the next day picked up the breakfast in a sealed bag. Many choices of cereal or breakfast sandwich, juices, fresh fruit, coffee in room, Danish choices or muffins. Most of the staff were very friendly and helpful with one exception. We would stay again. Very clean room
There was a very strong bleach odor in the room. The general manager is rude and charges more than the reservation rate. He declined to provide the breakfast to go, since an order was not placed the night before, and we were not told of this requirement.
Check-in was quick and friendly, no offer of breakfast area/or protocol. We had no clue if it was even offered so we ran to grocery store. Came back to check out room, smelled old and funky. Fridge wouldn't turn up to keep things cold and no freezer section of fridge. Had obligations to attend to so we left and came back later. Desk chair was broken, so no sitting there. There was leaves (the kind from trees) under the coffee cups and coffee maker was not clean and the toilet wasn't bolted well to the floor so it wobbled when you sat on it. People were fussing and hollering in the parkimg lot on and off through the evening. Thankfully the bedding was clean and we just left extra early in the morning and got ready for our day in the car. If you just needed to drop and sleep this is fine but not with kids/family.
Room smelled of cigarettes. Mold on shower head and in grout around shower. Water never really got very warm. Walls in room were chipped and painted a color that made it look dirty. Outside of hotel looks dingy. No dog poop bags available at outside location. Breakfast bag meals had multiple substitutions from what we picked so we did not eat most of it. In the evenings when walking our 2 dogs we observed multiple vehicles enter into and park at the back of the parking lot where occupents were observed smoking marijuana.
Have stayed at many Best Western hotels. This one was a disappointment. Bathroom smelled, water drips, carpet old. Breakfast due to COVID was minimal-cold cereal, packaged danish. Very questionable folks prowling the parking lot. Keurig is a nice addition to the room but that's all I can say. Left the hotel this evening and found another one even though we had already paid. The front desk person did not act surprised that we were leaving. She did offer another room but we just didn't feel safe.
Best Western in Charleston gave my wife and I a very enjoyable experience. The room was very clean and the front desk staff was always eager to help our experience. The pool area was 1 of the nicest I've ever seen. Their breakfast was the best I've had since covid started. Keep up yhe great work.
Bed was comfortable and clean. AC worked and was quiet. Otherwise, rooms need updating. Deadbolt lock was not secure. Extra slide lock was loose and also not secure. Water reservoir in mini Keurig had bugs and dust in it, floating in the water. Got up to take a shower before heading out to a doctor's appointment and the tub spout shot across the tub. It had apparently come off previously and had been pushed back on without being repaired. Who ever cleaned the tub last had to have known the tub spout was not attached. Had I been standing in the tub instead of outside the tub, it would have bruised or cut my leg. The water pressure pushed the spout off the copper pipe to the point there was water out in the doorway.
Our stay was great! We had great customer service and our room was great also. We had air problems and the lady at the desk got us in another room and was very nice to us about it. We highly recommend this hotel if you are ever in the Charleston area.
I expect a great night's sleep when booking with Best Western. I received the opposite of a good night sleep here last Saturday. Spent all day traveling just to lay down on a urine stained bed, to then be moved to a room that had big bugs. They charged me for two nights in exchange for the one horrible night I experienced there. When I checked out the front desk agent shook her head and said there was nothing they could do for the inconveniences.
Checked in and was given a room on the last row on bottom floor. Went to room and there was some guests out on the curb smoking some strange smelling cigarettes. Every time I went to my car to get something they were always a little to close to my car. The room is good and clean and I still like to small size pillows. Covid breakfast was below average. Only one flavor muffin and only milk and no juices.i wouldn't stay here again.
pet and kid friendly Very friendly staff Clean rooms and lobby Great pool. and they provide pool towels Room had mini refrigerator and microwave and one cup kerig coffee pot Grab and go breakfast Nice walking area for dogs
We did not feel comfortable in the section of the hotel because of some guests next to our room. We asked the reception desk to give us another room at a different section of the hotel. She refused. On top of that, she would cancel our reservation unless we pay extra rate for another similar room at a different section. It was almost 10pm. Terrible experience.
We love staying at Best Western Inn In Charleston. It is close to family, shops, stores, restaurants, downtown, and beach. We have family and friends in Charleston and we have been staying at Best Western in Charleston for several years now and we have enjoyed our stays at Best Western Charleston Inn. We will be back soon.
We stayed 5 nights and every night they charged me over $600 and it was hell trying to get my money fixed and put back in my account. There was only one time that it was easily fixed. I will never recommend a Best Western to anyone!!!
I've stayed at multiple Best Westerns all over the United States, this was by far one of the worst experiences I've had. The check in was where it started. I was told my credit card didnt go through with the online reservation. No one called or emailed me about this, I was told someone tried to call me. When I arrived at the hotel I used the same credit card I used to book the room. It was processed completely fine. We got checked in, we're told the room as upstairs in the back building. We unload the car, climb up the stairs because there is no elevator only to find out neither one of the "keys" worked. I called down to the front office to be told I would need to come back to get new keys. So we had to reload the car back up & go back to the office to get new keys. Finally get that taken care of, unload the car again, third time on the stairs with heavy suitcases. There were several roaches, both alive & dead in the room. I was told there were no available rooms so we stuck it out. Go to take a bath that night & there is long dark hair on the towels, it didn't belong to either one of us. The bathtub was so low to the ground that you couldn't fill the tub & submerge yourself. If you did there was water all over the floor, I made this mistake. The hot water was one of the best things about this hotel. My friend took a shower, there was a funky smell to the curtain. She said it did very little to keep the water in the tub, so floor got flooded again. The ac was mediocre, it didnt get cold enough to keep the room cold. Even though the beds were comfortable we couldn't get comfortable enough to sleep well because of the temperature in the room. They weren't offering hot breakfast due to covid. They opted to give out brown bags with fruit & danishes etc.. We decided to pass on breakfast Checking out went smoother than checking in. Dante was great & gave me a $20 credit after I showed her the pictures of our room. When I booked the two nights online by total charge was $207.46. Unfortunately my credit card now has two charges at $243.37 & an additional charge of $35.91. After emailing the manager at this location they are currently working on it to resolve this. It will be a long time, if ever that I would stay at this location again. I definitely would not recommend it to anyone.
The Charleston Inn is an older motel but has been remodeled and updated. In addition the staff is friendly and competent. The buffet breakfast is outstanding. First time I saw a make it youself automatic pancake machine. Lots of choices. Many rooms you can park directly in front of your room and its about 4 miles to downtown Charleston
Was a taking a cruise and booked this hotel and used their cruise package deal which includes bus to and from port.. You can also park your car on their property instead paying port prices.. Had a good experience and no complaints.. Great value for the price
We stay allot at Best Western hotels. This one is an upgraded two story motel with a new long. If you have mobility issues ask for the first floor. Nice pool . You could not ask for cleaner or more friendly staff. About an easy 5 mile drive to old town
We always stay at the BW CHARLESTON when traveling thru Charleston.. The hospitality of the staff (all levels) we have interacted with have displayed true Charleston charm. Great location, very clean rooms with comfortable beds. The price is right..
Good hotel to stay at as it's pretty close to downtown (7 minute drive). Rooms were good and hotel staff was very friendly and informative as they recommended some things to do in the city. I am liking Best Western as a hotel as it has very good free breakfasts and good accommodations.
Solid team of helpful employees. Got accomodated when the shuttle to my cruise ship was delayed. Would have been nice to get a call from the desk rather than pull my luggage over and then be told to go back to room and relax for the hour delay.
We spent 1 night at this hotel and was just fine. Normal (to high) price for what they offer. Tipical 2 star BW hotel. Room: a bit dark, good size, confortable bed. Restroom: just good. Breakfast: normal. Basic products/quality. Location: not to good if visiting Historic Charlotte. You can find good prices downtown. Just to stay if you arrive late and just need to sleep and take a shower.
Room was clean. Ice machines were out. They charged $30 for the dog and then had a no pets on the furniture/beds policy. That's a bit much. Seems for 30 bucks they could wash the bedspreads. And there were cigarette butts everywhere in the flower beds.
Overall the Hotel was Great however they are pet friendly so because of that I feel that Housekeeping should clean to the point to where you cannot tell that there was an animal in the room previous to you staying there.
All staff from the front desk to the cleaning crew were helpful and friendly. Room was clean and beds were comfortable. Stayed 3 nights to explore Charleston area. I would stay here again and would recommend others to stay at this Best Western.
Older best western but clean friendly staff close to historic Charleston and water front travel quite a bit one of the better breakfast selections also had a keruig coffee maker in room which was nice.
Awesome stay all around ! Best free breakfast we ever had ! All staff was extremely friendly and helpful, from front desk to cleaning crew ! We are looking forward to visiting SEWE in 2021 and will stay at the same hotel
Dated decor but service was good. Room did smell heavily of cleaner on arrival but it didn't affect our stay. Not a lot to do near the location but value was really good. Nice touches like free bottled water on departure.
We checked in on 2/7 after a long, bad day of travel. Staff was very nice, and as our suitcases did not arrive with us, they tried to help out. The front desk staff person was pleasant. We were given a room in the building farthest from the road. When we entered we encountered a musty odor - cigarettes? Past dogs? I don't know. But the room was dark, dingy and smelly so we asked to move. We were moved to a room in the building closer to the road. The room was nicer, though it smelled strongly of Febreze, and after a day or two it was musty. The windows don't open and the door opens to an outside walkway past which guests would walk. The beds were large and the bedding fine, but one side of the mattresss on each bed was caved in. Perhaps due to a slightly different layout the room seemed larger than the other. Be aware, the light for the bathroom connects to a loud fan. Light on, fan on, even if you have to go at night and don't want to wake others in the room. There is no elevator to the second floor so expect to lift suitcases up the stairs. Anyway, we were there five nights. On day 2 the folks at the bottom of the stairs left candy and pizza boxes outside their door. We had to walk through or past some of their mess, and asked that it be cleaned up (as it was outside and I did not want critters attracted). We were told it would be cleaned. On day 3 it was still there, but now there was a suitcase and dirty towels. Again we asked that it be picked up and were told it would be. On day 4 the towels, pizza boxes, candy and random wrappers and broken utensils were now joined by a big bag of garbage. (I am not making this up.) For two or three days when we went out and returned, our room keys did not work and we had to go to the front building to get them remagnetized. Anyway, last day I asked at the front desk about the little boy who had been with the family staying in the garbage room as I hadn't seen him in two days (never saw the others) and I complained there was still random garbage there. The woman who was at the desk asked if I wanted to speak to a manager. I did. I complained about the growing pile of garbage for three days. He said when they tried to remove it the woman complained and since it was hers they could not. But he also said at this time of year they only have grounds staff five days a week. Either way, the idea that they could not clean dirty grounds because someone wanted to keep their dirt should be enough to warn you off. But if that is not enough, this manager told me that at this time of year they have guests who are homeless or drug addicts who book through Priceline. (Good deal with all you can eat breakfast I guess, and muffins and fruit in the lobby.). I had wondered if this place was being used as emergency housing and my suspicions were confirmed. I have no objection to housing folks in need, but frankly, if their garbage is allowed to accumulate and nothing is being done to accommodate paying guests, we should have been told and given the option to book elsewhere.
We have stayed here for years. Super nice staff, updated rooms and the added breakfast choices were great. The walk in shower was fantastic. We recommend this hotel. We did not swim though we did see it being cleaned each morning. A little too cool for us in February.
Was told repeatedly and signed waiver of responsibility that I would be charged a $150 service charge if I smoked in a nonsmoking room. Was given a non smoking room that smelled horribly of cigarette smoke. Obviously they don't check there rooms for odor or charge someone and don't do anything about it. I hate smoke and had to put up with this for my two night stay. Room rating based on smell.
I needed a hotel close to the hospital where I would be seeing my Oncologist and getting my chemo treatment. It took 13 minutes to get to the hospital. Bed was comfortable, but I didn't get much sleep, staff was great.
If you are looking for a place where you can drive to park and gone a cruise out of Charlotte this is a good alternative. We parked our truck for the 5 days and we were shuttled to the ship. The place is big and clean.
We stayed at the Best Western Charleston Inn before and after a cruise!! We have stayed at many different hotels and these were literally the nicest employees we have encountered! Always friendly and very accommodating!! The rooms were updated and clean...and for those who have never stayed at a Best Western, as I had not, the most comfortable beds ever! The front desk employees were some of the most plesant we have ever come in contact with. Thank you Shaunte and Danet!! Ari in housekeeping was so nice. In the breakfast area, Ms. Margaret, Kim and Shaniqua were all wonderful.. It is not often I take the time to get the names of all the employees we come in contact with .. but at this hotel they truly make you feel welcome. Yes it is an older hotel ... but it has been updated. Again I would stay here just because the staff is so nice!
We love to soend the night and leave our van at a hotel before we cruise. This is a perfect affordable option for those cruising from Charleston. The shuttle ride to and from the cruise ship makes for a very smooth trip. huge Hint... ask for the first floor if possible. No elevator and stairs for second floor only no ramp.
Great stay. Very polite staff. Good breakfast. As for the review from Odyssey..the hotel advertises outdoor pool ..how cold could you be walking 100 yards in South Carolina..try a Canadian hotel with little heat during a -35 degree day..what a whimp..
Though the room was clean and comfortable, it could use some updating. That being said, the staff at the front desk was excellent!! Nice little hotel. Location is good. Pool area looked nice - too cool to use it this trip.
We had a great stay, the place was clean, the grounds and pool was landscaped beatifully, service was friendly. Price was good. The only problem was the entrance was on a heavey traffic street. Would stay again.
Very impressed, first time staying here. Room was amazing and the décor and bed was amazing. Staff was excellent. Location is close to everything and easy to get to. I will be staying in the ocean side building for my next visit. This Property will be our base Hotel for the Golfweek Am Tour.
We stayed three nights at the Best Western while visiting Charleston with our dog. Overall, it was a nice stay. Room was clean and the beds were comfortable. Breakfast in the morning was pretty good. The location in West Ashley is convenient - about a 10 minute drive to downtown Charleston. We would stay here again if travelling with our dog.
Room was nice and clean and met my expectations for a Best Western. The front desk clerk Danette was super sweet. We missed breakfast and had a long drive so she fixed us a small to-go with a muffin, an apple, and a bottled water. That made all the difference in the world. With that type of customer service...I'll definitely be staying here again.
Motel staff were extremely nice, Danet was so bubbly & helpful, she even updated our room for being a Diamond member along with a gift package. Bed was very comfortable, room was large with Keruig coffeemaker, microwave, and Refrigerator. Hair dryer was alot better than ones that attach to wall and had Argan shampoo&conditioner. Didn't get to try breakfast. Good location also. Was older motel but was kept up as much as possible.
This hotel didn't offer an indoor pool. Also access to all the rooms were from the outside. It was cold outside. The housekeeping team half cleaned the room. Beds were just thrown together...The breakfast was good but not hot. Paid almost 300 dollars for 2 nights. Windows in room were very dirty.
This was our first visit to Charleston.We chose this hotel because of it's location.The front desk staff were exremely friendly and courteous.Danet, was very knowledgeable and helpful,with a great personality.Our room was spotless and smelled fresh and clean.The only drawback was, the picture online made it seem larger than it was.Great view of the pool,although it was to cold out to swim but the view was comforting.The breakfast room was clean and had plenty of breakfast choices.Not bad for a free breakfast.The staff recommended some great places to eat as well.If we return to Charleston in the future,we will definitely stay at this hotel.I would recommend this hotel to friends or anyone looking for a reasonably priced hotel with clean rooms and great staff.
Would probably find somewhere else to stay next time. The lobby area was very nice and clean. The room was not. The shower still had the soap and shampoo from the last guest in it. Breakfast was your standard hotel with eggs and bacon.
We did not request a pet friendly room but, bit, did we ever get one. And the hotel was sold out so we couldn't be relocated to a habitable room until the next day. Absolutely disgusting. Room otherwise would have been fine.
There were blood stains on our mattress. Reported to the front desk and this was the response “we have a couple like that, it's old though”. NOT OK. Checked in and put within 10 minutes. Will not be back.
Quick trip to Charleston to see family so only stayed one night. However, it was the most comfortable one night! The beds were so comfortable that the next morning all four of us were looking up the beds to see about buying one. Rooms were nice and clean. Location was great. The continental breakfast was very good. The little omelets were good and my husband was most impressed by the pancake machine. We didn't have a pet but it is pet friendly but the rooms didn't smell like pets had stayed in them. Only negative I can say is the carpet needed to be replaced in our room because it had a tear in it. Would definitely recommend and would definitely stay there again.
This hotel is one of the best, Best Westerns we have stayed. Reasonably priced with great amenities. Everything was great from the time we were greeted upon arrival to the time we left. Breakfast was excellent and well displayed and a person was there to help,
We booked this room based on reviews. I'm assuming these reviews did not come from people staying in room 138. Our first impression walking into the room was dirty wet dog. I appreciate that the rooms are pet friendly, I brought our two little dogs. I spent the money to have them groomed right before our trip. Had I not cared about smelling nice I could have never bathed my dogs in their entire lives and they would not have caused any further damage to this room. To me, common sense is pet friendly rooms should NOT have carpet. That's just gross! Every soft surface in the room smelled of dirty dog, including our fresh clean clothes after the first night. This was horribly embarrassing. The ac in the room did not work properly so it was always stuffy. It was warm the first 2 days of our trip and even with the AC set to 64, the room was still stuffy and it was hard to sleep at night, I can't sleep hot. The shower head only sprayed to the left and the right, not the middle. I dont know about you but I like the middle to be clean and rinsed too, some of the most important parts to clean are in the middle. There was a gap between the front door and floor so we always got leaves and dirt blown into our room. Had it not been for the incredibly sweet and helpful Jessica at the front desk we would have packed up and went somewhere nicer. She was so nice, all of the staff were. They deserve a better hotel. So overall, unless they renovate the rooms, no I would not stay there again.
The hotel was very convenient to the sights we had scheduled in Charleston. Our room was very clean, and all of the staff we encountered were very friendly and helpful. I would definitely recommend this hotel.
As usual best western provide a great experience. Lovely check in staff and little touches make this place stand out from your usual chain type hotel. Breakfast was good, room fine and its in a pretty good location to get into the old part of town. Would go back tomorrow, thanks to all the staff
Jessica, at the desk was most gracious and helpful from the time I phoned in, late, through sign in and sign out. The hotel, inside in the courtyard has the best pool I have seen at a hotel and the courtyard around looks very pleasant. Better than the expensive hotels. Our room was comfortable and included all amenities. An excellent hotel stay contributed to a wonderful trip.
They let us check in early which was much appreciated. Also very dog friendly and allowed dog to be left unattended (as all dog-friendly hotels should). Room was clean and very well appointed for a 2 star.
We picked this place because of the cruise package. We also picked it because we are diamond members and could pick up some more points. We weren't happy with our first room, and they seemed to be very concerned about making it right for us. They moved us to a different room. The hotel has pretty landscaping. It also appears to be well maintained. As diamond members we were upgraded to a room facing the outdoor swimming pool, which was quite nice. The pool area is beautifully landscaped. The hotel has a business center with a computer. There was a Christmas tree in the lobby. The breakfast room was decorated for the season, with a live poinsettia on each table. The breakfast room was large enough to accommodate guests on this weekday. Most of the guests seemed to be cruisers. We were happy with this Best Western and will probably return during our next visit to Charleston.
We recently stayed here with a group of 15 that was going on a cruise out of Charleston. The rooms were clean, a super breakfast bar, and Jessica P and Danette were absolutely fantastic at the front desk. They went above and beyond for our large group. Highly recommend and we will be back!
We recently stayed here prior to going on a cruise out of Charleston. Jessica P & Danette went above and beyond for our group! Some of the best customer service I have come across in a long time. Clean rooms, great breakfast & shuttle to cruise and back worked out perfectly. Thank you ladies!
Clean room, hospitable staff, plenty of grounds for pets to play and relax, they have designated pet rest areas with bags to pickup behind pets. The room had comfortable beds, internet and tv channel selections are good, safe surroundings, plenty of room park vehicle(s). Breakfast food was good, check out time was 12 noon. We have stayed several times at this motel will continue to stay at same when back in Charleston.
Our recent stay at BW Charleston was great. At check in Danet was very warm, friendly and joking around with us and everyone in the lobby. Very good ambassador for your establishment! We asked about a restaurant we passed on the way to the hotel and she recommended we eat there if we want bbq. The “Swig & Swine “ did not disappoint. Thank you Danet!!!! We enjoyed our first night and decided to stay a second night! Clean, great staff, most accommodating, wonderful breakfast and comfortable bed!!!
I come to Charleston every year, and this is the first year i haven't stayed in Mt. Pleasant. I was very happy to find this hotel much less "moist" than hotels on the other side of the city. My room was clean (no smell of mildew or mustiness), the bed comfortable, and the shower hot with good pressure. I appreciated having a safe in the room, too. The blackout curtains worked well enough, though I did use a chair to hold one side tightly against the wall. Breakfast was typical Best Western fare, though the Chobani yogurt was a nice touch--no complaints there. As I arrived after midnight, I had to be buzzed into the lobby to check in, but that process was quick and painless. To get into downtown, I took the CARTA Route 30 bus (runs every hour), which picked up about a quarter mile from the hotel and dropped off at the Visitor's Center. I will definitely consider this hotel for next year.
Our 3 day stay was exceptional. From the time we entered the hotel until we checked out the entire staff was friendly, courteous and helpful. The rooms were clean and having stayed at other Best Western Hotels, this was the cleanest and most impressive. In addition, the breakfast was outstanding and I must commend Kim who was so accomodating and did an exceptional job of keeping food replenished as well as keeping the tables clean. She should be commended for her service and great personality. Overall this was a great stay and I will be recommending this hotel and other as well as coming back again.
This property is fantastic. I stay at hotels frequently and I cannot think of a single negative to comment. The rooms were very clean and had everything – large TV with built-in TV Guide, comfortable bed, excellent wifi, safe, Keurig coffee maker, and fridge/ microwave. I have used many business centers in hotel lobbies which usually have out of date computers and problematic printers. This business center was modern, easy to use, and the printer was extremely fast. I don't remember the personnel at any hotel being friendlier than this place! They are extra attentive to ensuring a good experience for their guests. Parking is outside the rooms like old-style motels, which I personally really like. Lastly, they offered a varied breakfast menu (although under-cooked bacon – I finally found a negative!) I highly recommend this hotel.
We had a quick trip to Charleston and had been recommended to stay at Best Western Inn Charleston- there are quite a few hotels to choose from but so glad we stayed here! The staff is very friendly and the rooms are clean. The pool area is beautiful- the weather was beautiful and we hung outside in the evening. Great value- we would definitely stay here again.
Although this Best Western seems to be old, they have updated the bathrooms and included mini fridges and microwaves in the rooms. This a a very pet-friendly hotel which means the world to us because we travel with our two little Terrier mixes. The friendly staff does an excellent job of making the rooms clean and inviting, and are all very helpful and attentive to guests' needs. The beds were the most comfortable we have ever experienced while traveling and the bedding/pillow were wonderful! We had the free breakfast buffet and it was good with lots of choices. Only negative I could find was there is a lot of trash around the grounds.
The hotel was very nice, location was perfect comfortable beds, and nice staff, except Jessica at the front desk. She should learn to be more pleasant. Spoke to her on the phone a few weeks before arrival, and she had a nasty attitude then. Upon check in she never stated I had 2 reservations in the system, instead I received a call around 8pm from the 2nd shift staff stating to cancel the additional reservations before I was charged, considering the fact I checked in at 11am. I've never stayed at a hotel where the staff (Jessica) couldn't suggest to the guest of local attractions, restaurants, nightclubs etc. Other than stating " I don't go out" but I see why her attitude sucks. Instead we had to drive up the street to Verizon for a stop and the staff in there gave so many details and directions as to what to do for fun, shopping, Other than that, even the housekeeper was pleasant. Breakfast was ok, patties kinda dry, but making your own waffles and pancakes were fun. We be back as long as I don't have to deal with her.
This hotel was in a great location and was clean, quiet and had comfortable beds. The staff was very friendly and helpful. Breakfast was standard fair. Older hotel but well maintained and cared for. Would stay again!
Chose to stay at BW Charleston, as it was convenient to many of the city's attractions. I was concerned that noise would be a factor, since I could only tell that it was located on US 17. Our room was on the first floor, so easy in and out with luggage, and to our surprise, whisper quiet for sleeping. Though an older property, furnishings, bathroom, etc. have all been upgraded. An in room stocked Keurig (as well as in the lobby) was a welcome addition. We left before breakfast, so cannot comment on that, but, overall, I think this is a great choice in terms of value and cleanliness. Front desk receptionist, Jessica, as very helpful in suggesting a nearby seafood restaurant, and a $5 off coupon was a plus!
Had a lovely stay at the best western inn in Charlston. Room was large clean easy access if you have a mobility. issue. Breakfast was good and plentiful. Great price and close to city. There are many restaurants nearby and its about 10 minutes from Town
We were pleasantly surprised with this Inn. Friendly staff, Nicely decorated. Very pleased with breakfast! They had a large variety of options and a different menu each of the three days we stayed there. Favourite was the mini omelettes, sausages and fresh biscuits. Internet was fast, room very clean and spacious with lots of room for all of our items, bed was very comfortable and grounds were beautiful especially around the immaculate pool. Close to all amenities and restaurants. We had stayed in a horrible motel the night before (not Best Western) so this was wonderful!
Not only is this hotel pet friendly and close to downtown, but it's been compleatly updated and re-decorated. The room was up to speed on pleasent decor, and the mattresses were very comfortable. Outside there was a nice, shaded pet walking area for our girl. We would reccommend this hotel to anyone for value and comfort.
Thought this was closer to town but ended up being a gem. Quiet, close, convenient and loved the bed! There is a whole foods close by too. Loved the breakfast lady Margaret, and the food was good. Team were on top if or needs and questions.
Upon arrival ( earlier than 3) the desk girl was very upbeat and friendly and adorable letting us check in early. Even though the room was clean and the grounds and pool are very well kept I did not get a cheery, bright room you see pictured on the website. Everything you could want as far as convenience was there but not that bright cheery feeling. The beds were comfortable and clean but the furniture was outdated and worn. There seemed to be an odor in the room also. It wasn't mold but maybe pet odor? The breakfast was delicious and of good quality and comfortable seating. Upon checkout was asked how we liked our stay and was asked what could have made it more pleasant which I think is very smart of BW. She noted it on a pad. Not disappointed because of the value but not my choice for an extended stay vacation.
This Best Western location is fabulous. Very friendly staff more than willing to help. Grounds are extremely well maintained. Breakfast room large; has good selection and very helpful staff. Pet friendly which to us is very important. Nice location near good places to eat and easy access to historic Charleston. Great value for the $$ spent. Highly recommend this property.
We enjoyed our stay at Best Western Charleston Inn. We came for a much needed vacation and it was great. The hotel was very nice, as well as the staff. The ladies at the front desk were welcoming & helpful. We would definitely stay here again.
The hotel was well kept, cleaned daily and the staff always brought a lively atmosphere. I'm extremely pleased with my stay! The only trouble I ran into was connectivity to Wi-Fi but they made every effort to address the issue.
We spent the night here because we had an early morning doctors appointment the next day. I had booked this hotel never having stayed here before. I went by the reviews. And the reviews were right. This hotel is very clean, the staff is very friendly and helpful and it is quiet. Best of all the room didn't have a foul odor like many other hotels in this area. The continental breakfast was extensive, cereal, eggs, bacon, waffles, etc. All in all I would definitely stay here again and recommend this hotel to anyone.
Clean and inviting. Nice pool and beautiful plants. Good breakfast wit varty day to day. Comfortable bed. Quick response to switch oyt remote. Cat friendly! Convenient parking. Management walked property checking on everything.
The staff were friendly and helpful. Our room was neat and clean (I check behind and under things and strip beds before getting settled). Breakfast was well stocked and just as clean and orderly as the rest of the facility that I saw. The next time I'm in Charleston I'll be staying at the Charleston Inn again.
The hotel had been renovated but still was outdated. It was clean and the beds were very comfortable. The employees did their best to make up for all this and were warm and friendly and eager to help. I would not return to this property.
We stayed here for 3 nights while we toured Charleston and the surrounding area beaches. We had a light not working and they fixed it within 10 min. This is an older hotel , but room are set up like a motel with entrance from the parking lot, not the lobby. The breakfast was good and all the workers were pleasant and helpful. We would stay here again.
Very clean hotel located in West Ashley. Rooms are very comfortable. Hotel is convenient to downtown and shopping. Will be going back and using cruise package that includes free shuttle. Free parking on site.
Very charming Motel, older but very well kept and refurbished. We loved to stay and enjoyed the very good American breakfast, too. The staff especially at breakfast was extremely nice. One thing: the beds were very soft and could maybe be renewed.
While this is an older property, it is very well kept up. The check in was great, the room very comfortable and clean, and the breakfast was good. The only issues I encountered here was the highway traffic, but I can't hold it against the hotel! I'll definitely be back!
Very pleased with the accommodations and cleanliness of the rooms and the grounds. We had our small dog with us and walk paths were provided for pets. Our room offered a king size bed with a sofa and sitting area. The linens were above average and the room was extremely comfortable.
We stayed one night using the stay park and cruise package. It was wonderful. The room was very clean. Breakfast was great. And our car was safe and sound when we returned from the cruise. The shuttle to and from the cruise was also great. Definitely recommend.
We have stayed at the Best Western Charleston Inn several times over the last few years. The rooms have always been clean and comfortable. We have always experienced consistently good service, as well as a friendly staff. The breakfast buffet is excellent with quality and variety. The location is very good, being only a few miles away from downtown Charleston. It is also conveniently located with respect to sites of interest, such as Charles Towne Landing Historic Site, several plantations (Middleton Place, Magnolia Plantation, Charleston Tea Plantation), and the Caw Caw Interpretive Center.
Enjoyed our one night stay using the Cruise and Park option. The breakfast was excellent. The shuttle was waiting when we exited at the cruise terminal. Motel was a little on the old side, but very clean.
We stayed 5 nights at this hotel and really enjoyed ourselves. Breakfast in the morning was delicious. Everything was hot. (Keep those potatoes, Kim!). The place is spotless. The pool is big enough to swim in. The flora lovely. We had a problem with the toilet which was dealt with quickly. It's really easy to get into Charleston center from here and there are lots of free tennis courts nearby. We will be back.
Great place to stay, friendly, helpful employees. Very clean with comfy beds. I usually never sleep well in a new place, but had no problem here. Love the continental breakfast. There was way more than just coffee and bagels.
I can recommend this hotel for sure. Very nice and clean room with super comfortable beds. I had a good night sleep. The noise level is very low. A full breakfast is served with lots of choices. The staff is friendly and helpful.
I loved everything about this place. Everyone that worked there from the front desk to housecleaning was so friendly and seemed genuinely happy to be there and be of help! The ladies at the front were never too busy to make a suggestion about where to go to have fun or find something fabulous to eat! The gigantic pool was very nice in the evening to rrelax and recoup from the day. The room had all the features to make staying easy and convenient. I love a cold air conditioner and this one was indeed cold! I want to return for another trip to Charleston and this will definitely be my choice for a place to stay!
Staff was wonderful group of people. tThe hotel and its ammenities were wondeful as well. Our only problem was a toilet that would not flush properly and had to call maintenance twice. extremely comfortable bed nd pillows.
Due to last min travel plans falling through, found this hotel in a pinch. Was extremely concerned given we don't travel much with dogs and we typically use other hotel chains. There was not a single thing I could complain about!!! Lobby was clean and smelled great, staff was amazing and friendly, we were given a quiet room with great view, dog was provided nice welcome treat bag with a variety of items, room had everything needed, was clean, no odor, soft comfy bed, pool was nice, complimentary breakfast had large variety of hot and cold items. Area felt safe and lots of restaurants near by. Would stay again!!!
Very clean! And the amenities are great! Pretty close to the Waterfront park in Charleston, SC! And very affordable! Now this is not a five star hotel or any of that, but the experience, cleanliness, and location, is worth it!!
We always stay at this Best Western when in Charleston. It is close to downtown, close to our daughter on James Island and Folly Beach and pet friendly. It is always clean. The staff are all helpful and friendly and there are lots of options at breakfast as well as USA Today and the Post and Courier newspapers.
We came to Charleston to sightsee and found this location worked well for us. It was a easy commute to downtown. We also did a couple of day trips to other towns and the hwy it's on was perfect for us
Great place to stay in Charleston.Great location just a few miles from the historic district. The beds are comfortable. The rooms clean. Staff are friendly and gave us great advice on where to go and what to eat
Best Western is upping their game with cleaner rooms, efficient yet quiet air conditioners, and great hot breakfasts. Sending a thank you to Danette for going the extra mile to make our stay extra special. :)
We were traveling and just needed a room for overnight. We had our dog with us so couldn't stay where we normally would. I wasn't sure but the reviews looked good so I took a chance. I was pleasantly surprised. Normally, I don't like places where the doors open to outside but with a dog, it is more convenient. The lady at the desk the night of Aug 24th and the lady on the next morning were both very nice. Adequate breakfast The bed was very comfortable and the room was clean. I was very satisfied and would stay again
The hotel was wonderful, clean, delicious breakfast. Comfortable beds, very helpful customer service. Pool was heavenly after a day of exploring. Didn't want to leave! We will definitely be back for another visit.
Staff was extremely friendly, room was nice, property was quiet, walking distance from several restaurants. Only 5 minutes from downtown. Breakfast was delicious. Will definitely be stay at this hotel again when I go back to Charleston. Only recommendation, if you like a thin pillow, like myself, definitely bring your own, pillows are way too thick and I had a hard time get comfy at night.
For the price the rooms were clean and bed was very comfortable. The front desk was very nice and helpful with any questions we had regarding our surroundings. We would stay there again. They had a really great pool also
Booked this hotel since we wanted a great pool and this didn't disappoint. Used it all 3 days of our visit at different times. Water was warm since it was so hot and humid, but still refreshing. Toy noodles were very limp, but were replaced by new ones on last day. Pool towels are extremely small and not replenished during the day. Plenty of seating and couldn't hear highway unless extremely noisy vehicles went by. Very relaxing. Had room with pool view and was very nice. Bed extremely comfortable. Good breakfast selection, eggs bland, sausage and bacon very good. Hash browns were so salty. Had Greek yogurt, really enjoyed and very juicy oranges. Also pancakes and waffles. Something for everyone. Was impressed that everything was ready right when breakfast opened. Great location for getting to historic district, restaurants (Swig and Swine great). Would stay here again.
Still carrying on with our tour we decided another Best Western was on the cards as they are always reliable. This venue was no exception. It was welcoming, clean and quiet. Rooms were clean and had all that was needed. Staff were good and the breakfast was B.W. usual standard. Nothing to say against it. Keith C
Good location, rooms clean, bed is comfy. No issues with our stay. Kim did a outstanding job with breakfast. Lots of choices. It is also a good place for pets. Grassy area for there bath room breaks. Nice area for walks. A lower rate would be nice.
The location is perfect! Close to downtown but not with all the traffic and noise. Our room overlooked the pool. The windows must have sound proof glass because we did not hear any noise. Our room was perfect. I liked the lumbar throw pillows and the framed prints of historic Charleston hanging on the wall. The room was very clean and looks like it had been updated recently. The towels in the bathroom were thick and fluffy! The room had an authentic Kuerig coffee maker. Not a faux one that makes terrible coffee. The breakfast every morning was wonderful too. The main entree changed everyday. Our stay was very enjoyable. Thank you Best Western!
So many flies and other critters in room. Shower water backs up in tub. ugh.. overall not up to standard hotel. Overpriced for what it is. Employees nice, breakfast good too. Further out of town than we wanted and not good area for restaurants and such.
This hotel is awesome...Jessica at the front desk did everything for our group that we needed. We got a cruise package so we could park our car at the hotel while on the cruise, they took us to the ship and picked us up...it was about half the price of parking in the cruise lot...they advertised a continental breakfast, but it was a full delicious breakfast. our room was super nice, the pool was beautiful. so happy and will always stay there when in Charleston...
Everything was great from beginning to end! The employees were helpful and knowledgeable about the area. Everyone from the front desk to the housekeepers, groundskeepers, manager and the breakfast staff exuded southern hospitality! Everything was well kept and clean. The only 'complaint' I would have is that the breakfast eggs are bland and we only had one small trash can in our room. The price was very reasonable and the beaches are only 15-30 minutes drive. I would definitely recommend this hotel to anyone going to Charleston and the surrounding area.
This hotel was very very nice. The room I stayed in was in a block of rooms over looking the pool, the view seemed tropical and was very relaxing. The staff here is kind, professional and on point. I loved this place and will be returning when I have time to enjoy Charleston ( not on business)
dollar for dollar-- best stay in SC-- pool clean and area well kept-- beds were a dream to sleep on and the noon check out was greatly appreciated Great location to folly beach and to downtown area. Many restrraunts in the area by hotel and rooms were soundproof
Wish I could give this hotel 10 stars, it is amazing... we stayed there the night before the cruise, parked our car there for about half the price of the parking lot...a really nice shuttle took us over to the ship, dropped us off right by the ship, so easy, when the cruise was over, they picked us up took us back to our car, the only way to go. Not only that, our room was really nice, pool was nice, and it says continental breakfast but we had a real total breakfast...thanks best western
This a a great hotel for the price!! The pool is one of the best pools I've been in for this price! I will definitely be back. Great location! Try out Griffin's Pub for food (which is near by). Room was clean and we slept great! One of the better hotel stays I've had in a long time!
I've stayed here before and decided to rebook. There are buildings surrounding the pool, but there is a building in the back away from the pool that is quiet. Our room was very clean, but smelled kind of damp. Dated looking but perfectly adequate. Great location. Convenient to everything. I would stay again and just make sure I smell my room. It obviously wasn't that bad because I spent three nights there and didn't need to change rooms!
The room was spotlessly clean, AC worked great, plenty of towels, good pillows, comfortable bed, parking right outside our room, good breakfast w/ plenty of seating. Although the hotel appeared to be solidly booked, it was quiet - we never heard a sound from another room inside or outside. And we were right by the pool - amazingly quiet! But the front desk clerk was simply the best! Thank you Jessica! She's a true gem. She provided local information, offered bottled water for our travels and popsicles!, and always remembered my little grandson's name. I would definitely stay here again, and I highly recommend it. The location is 10 minutes from all the downtown tourist stuff, but removed from the traffic!
It was clean fresh. Very well housekeeping. Nothing missed. Like the room was already cool. Bed expertly made. Enough towels. Lots of choices at breakfast. A sofa that was a bed as well was nice idea. A safe that was nice added thing. Big tv. Parking real close to the room.
This was my family's first time in Charleston, SC. From the minute we got there, Danet was geniunely caring and helpful. She went above the typical expectations. We stayed two nights, three days. Each day she had a warm smile and great suggestions on sight seeing. I so appreciate her help in making my trip the best. This site is lucky to have her.
From the second we get there, we always are welcomed by the amazing staff. Friendly atmosphere. Very clean and comfortable. Awesome breakfast the following morning. Very comfortable room with a coffee pot in the room. They are always so helpful and attentive. We love the park and cruise package. Your vehicle is safe and secure. We have done this for several years with no problems. Five star all around!
Best customer service front desk and housekeeping Kristen was wonderful pool was clean and perfect temp breakfast and service was great it was so great I thought I was at the waldorf hotel I stayed at two other hotels this vacation other cities and I just wanted to go back to BW Charleston thank you for a memorable experience
we stayed there one night to board on a cruise and where able to keep our car in the parking lot..safe and secure. they had a shuttle to and from the port of call and was very convenient. the front desk ladies were very knowledgeable about the shuttle and port and local restaurants in the area as well as a map for the historical downtown area.
An absolutely enjoyable hotel to stay at. Well located and a short drive to the historic district in Charleston. Hotel parking was free. At check-in my wife and I were warmly welcomed by Danet. The process was efficient and she was extremely helpful in giving us advice about local attractions and restaurants. Our room was clean and very comfortable with a view of the pool. The pool was fantastic and a welcome relief from the hot temperatures we experienced. Continental breakfast was the best we have ever had. Kim offered up many breakfast options and for this Canadian the bacon was my favourite! We used the laundry which was a convenient bonus. I will have no problem in recommending this hotel to anyone who visits Charleston. Again thank you for your hospitality.
We made a last minute reservation and they able to accommodate us for 3 nights. Breakfast was good. Easy to find and bear the different things we wanted to go and see. The thermostat on AC wasn't working properly but we never alerted them.
Rooms don't change, but personal experiences do. The smiles were abounding and infectious. Every staff person was smiling, cheerful and very helpful. The pool was stunning. I stayed near the back and it was very quiet. Bed was perfectly comfortable.
The service staff was awesome. The room was nice and clean. I loved the hot and cold options at breakfast. The pool (3 to 10 feet deep) was perfect - heated and outdoors. There were plug-in outlets out near the pool for charging the devices while watching the kids.
We have had a very positive experience. We had a sweet housekeeper, Kristen and the breakfast has been delicious every morning. We also enjoyed the pool. It has been quiet despite being in a busy area.
This is one of the cleanest places I've ever stayed at. The employees are very polite and helpful. The check in was great and the lady work at the desk was very helpful. I will definitely stay here again. Breakfast was very good also.
Gorgeously landscaped BW. Nestled not far from Historic Downtown Charleston. Staff very efficient, professional & diligent. Our room had lovely view of pool/courtyard. The bed was comfy,the room airy & with nice amenities (microwave, K cup brewer,etc). Family & pet friendly. You won't be disappointed with this show of Southern Hospitality.
We recently stayed four nights here.(6/10-6/13) Front desk staff were professional and courteous. We had a two bed pool facing room. Rooms were very comfortable. Beds were also comfortable, but the mattresses didn't match. One was a pillow top and the other more firm. Nonetheless, no other anomaly. Housekeeping was pleasant and did a great job. The pool was nice. There were pool noodles, beach balls, and other pool items provided. Another anomaly, but a good one. We enjoyed the clean pool and surroundings. The pool arena has been painted with a clear coat that is extremely slippery. We saw three or more spontaneous falls, the first being my son. The hotel also provides a very nice breakfast. Waffles/pancakes, yogurts, breads, cereals, alternating eggs scrambled or omelets, bacon or sausage, and always biscuits and gravy. Coffee and juices, of course. There's a clean area, with a big screen and plenty of seating. You could even eat outside. Very pleased.
Stayed a year ago and a second time this trip. Nice hotel, nice staff, and convenient to everything. My family and I liked the hotel. 10 foot deep pool. Much better that most every other water pool. Everyone from the front office to the house keeping staff smile and says hello when you pass. The breakfast is good. Next time I visit Charleston this is where I will stay. I really have no complaints. Well, my daughter did mention that she wished that the multi colored pool lights took a little longer to rotate from one color to the next. Maybe a few seconds longer. Other than that, nice hotel.
great stay at bw charleston inn. full breakfast everyday, friendly and helpful staff. the pool was super clean and large and inviting. couldn't ask for more. easy to get to all attractions and restaurants by car.
Upon arriving, the young lady Danet was very polite and helpful as was the young man Dean who also helped out. The day before checkout, the gentleman that was at the front desk is not a people person and was sort of rude. Our cleaning lady Kristine was also very nice. Upon checking out, Brandi was very pleasant.
Nothing but good words here...friendly staff, clean rooms and comfortable beds. Nice selection of food at breakfast, and my kids loved the large, well maintained pool. There were even pool toys to use during the visit. Our 2 day stay here was very comfortable!
Wonderful service, friendly kind people. Kim the brkfst server was so joyful. Everything was hot and so clean and lots of fresh food. First morning had trouble with coffee maker told front desk as we went for brkfst it was fixed when we returned, like I said awesome service. Will stay here again. So impressed. Even the maid was so kind gave us tips on where to go and eat.
Room was very clean comfortable bed The pool was nice.Breakfast was great, close to places to eat and the beaches and downtown CHARLESTON, I would definitly stay there again. my wife is ocd about clean and she loved this one so hint, hint .
Had to come here last minute because we were camping and our tents got flooded out from the storm. Upon arriving the woman at the front desk was so nice and friendly. Room was clean and service was great.
We were able to leave our car at this motel while we went on a cruise. The room was clean and fresh. We enjoyed our overnight stay at the motel It was within walking distance of at least 3 places to eat. They also serve brunch in the morning.
This was a great place to stay in the Charleston area! The rooms were spacious and nicely decorated. Housekeeping was generous with fresh towels each day as well as replenishing the coffee and toiletries. The ladies at the front desk, both day and evening, went out of their way to help with questions and were friendly and outgoing. For the dollar value and central location between airport and downtown it was a very good value.
All staff were friendly, helpful, and courteous. Especially pleasant and helpful was the Breakfast room lady named Kim. She did an outstanding job, always had a smile, and had a wonderful, positive attitude - that's what matters most.
The best choice in town north ,south, east or west. The staff ,the room and the shower was excellent. Far as location it was perfect near everything possibly. If or whenever I come back to this area this is and away be my choice hotel.
I wish it was advertised that this was a dog-hotel. We checked in and passed 4 dogs being walked. The rooms smell like dog permanently. The comforters are loud and crinkly-sounding. It was a decent stay for just a night, but no longer than that. Go elsewhere if you are allergic or sensitive to animal smells. Not the typical updated Best Western you expect.
Very nice staff, great breakfast with lots of food choices, quiet and lovely pool and landscaping. The only complaint is that the rooms are a tad smaller than most, but still doable! Highly recommend!!!
Very nice place..good breakfast, good people working there. We asked the housekeeper to be aware that our pet was there in the room. The staff was very good. The only thing is price was a little on the higher side bout overall still a good place.
Huge pool on property, but poor supervision at night meant 4 stars instead of 5. Breakfast included was very good with many choices and was open till 10 am. Room was clean with good service daily. Location on route 17 was convenient to entire area. Pet friendly even though we didn't bring a pet.
Our room was comfortable, quiet and clean with a view of the pool from our window. It was large with a bonus of 2 sinks-one inside the bathroom and one in the dressing area by the closet. Breakfast is continental with both hot and cold options as well as meat (sausage/bacon), a prepared egg option (scrambled, cheese omlet), and biscuits and gravy. We enjoyed eating our breakfasts out on the patio. The Sweetgrass beverage is available in the afternoons in the lobby and something you must try-I liked it. This property is a few miles outside the historic district (not within walking distance), but we Ubered in and back each day which was very easy and reasonably priced.
Overall, it was good. We enjoyed the variety of breakfast options & the front desk lady was knowledgable as well. However, we had minor issues and the breakfast attendant seemed to not be so friendly. We stayed in room #200 and the rim of the table is chipping off. The top of the duvet had some red stains on it. They were minor issues and did not take away from the nice experience this hotel gave us.
Jessica was so helpful and attentive when I checked in. She went above and beyond! Thank you for making a single female traveler feel safe. I love the pool, especially at night. the vibe is half miami half new orleans. I dig it
We ended our travel day at the Best Western Charleston Inn. It was easy to find with a good location. Our check in was welcoming and easy. The room was well-appointed and immaculate. The breakfast was exactly what we needed to travel that day. This is the second time we have stayed at a Best Western and were very pleased both times.
First time we stayed at a Best Western Hotel.Only 1 con.Noisy air conditioner. However it did cool the room.We stayed 9 nights and the bed was comfortable. The location is a short drive to downtown Charleston and restaurants,Walmart,movies,CVS,Best Buy,etc.We asked for a quiet room because the hotel is located on a main road with a lot of traffic and it was in the back which was fine. Kristen our house keeper kept everything clean and took care of anything we needed.
What a step up for a dog friendly hotel!!! The gardens with flourishing flowers, the lobby welcoming you with sweet tea and muffins in the morning, and the large breakfast dining area, all add a nice touch for you and your pet. Our room with a king sized bed and lots of pillows was a good fit. The open entry into the room helped to move luggage and a leashed dog into it. There were plenty of grassy areas to walk our dog safely without fear of being run over by the cars in the back lots. I recommend this hotel to safely leave your dog for the day or evening while being in Charleston. Your dog will bark " welcome back" upon your return.
The hotel people were friendly and helpful. The room was large and overlooked the pool, clean and perfect for us. The breakfast had choices. Good restaurants within a mile, and were recommended by the front desk folks. Location was near all the places we wanted to visit.
I was pleased with the cleanliness of the rooms and the comfy beds/pillows. Staff were very helpful and friendly. I did not take advantage of breakfast but did pick up good tourist information via the pamphlets available and the staff.
Stayed for three nights. Extremely clean and comfortable. The only issues were the toilet paper holder which pulled partially out of the wall and the continental breakfast. Neither was a deal breaker. The TP holder had obviously pulled out before and had not been properly reattched. Continental breakfast was the customary offering. Sausage patties were tasteless TVP type substitutes. "Cheese omelet" was typical fake eggs with maybe cheese inside. Not disgusting but not palatable. I would return but only because it was clean and comfortable. Front desk personnel were outstanding at check-in and check-out.
Rooms and staff are great. Cruise package with shuttle service to and from the port for our cruise and breakfast is a bonus. Used them 2 years in a row, and will do so as long as we cruise from Port of Charleston. Highly recommend.
It was my first time visiting Charleston. This hotel is located in a great spot. 5 1/2 miles from City Center. Plenty of restaurants and Bars within a mile or so that you could walk to if you like. Nice breakfast buffet...staff was very helpful when asked. Sate in your room. Felt very safe in the are...never more then a 10-15 minute drive to anything
We were surprised how quiet the rooms were. Breakfast had tons of options- no excuse to not find something to like. Beds comfy, flowers pretty, and rooms clean. Only issue was smoking by cleaning staff. They hung around the open areas and walking thru the hotel, was awful to smell.
This place was great. Very clean rooms, which is very important to my husband and I. The beds were so comfortable that it was hard to get out of it, pillows were great also. I would love to buy their pillows. The people that work there were very polite and helpful. If we are ever in the area again I would definitely stay there again. Thank you
We were coming in to look at colleges so didn't need the benefit of being right down town. We actually found the ease of getting in and out to see other places, the airport, and downtown a plus to this hotel. It's Very pretty, the staff is super friendly and the breakfast great. I would definitely stay again.
My husband and I stayed the weekend and enjoyed our stay. We found the room clean and comfortable. The breakfast was good with plenty of variety. The air condition didn't seem to be working very well on the second night so my husband notified the front desk. They promptly took care of it and had it in perfect working order before we returned to the hotel. We were impressed by the management of the hotel and we would definitely stay again.
Would normally stay Downtown when in town but prices were crazy so booked in here . This is a real old school hotel , nice pool area , absolutely charming staff especially the ladies on the front desk ,My room was clean and its a quick Uber hop into downtown area . The staff make this place a pleasure to stay in .
Easy drive into downtown Charleston, tons of good restaurants right nearby, clean spacious room, hearty breakfast and lovely pool area. The front desk staff were so helpful. This will be our go to Charleston hotel when next in the area!
My stay was fine, except for the Palmetto bug that climbed into bed with me. It's alright, he was lookin for a home. Besides that all went well, he eventually left. I have stayed with you before and will stay with you again. You guys are pretty reliable. My room was clean and comfortable. Thanks,and see u soon.
Good rooms, great breakfast, great location to visit Charleston SC. Affordable option. Short drive in to Charleston, where you can find a lot of parking options. Pool looked nice, too. Enjoyable stay.
I took two teenage boys on a cruise out of Charleston. I chose this hotel based on the fact they had shuttle service to take us to the port. Excellent choice!! Our hotel room was very clean, continental breakfast was good, and I felt very good about leaving my vehicle in the overflow parking lot at the hotel.
Great hotel for the Snooze and Cruise package that includes a night's stay, breakfast, transportation to and from port, and parking for the length of your cruise! The breakfast was delicious, especially the build your own breakfast sandwich (they even had avocado!) and an automatic pancake maker among many other choices. Friendly staff, clean rooms, safe feeling area! Wonderful experience overall! I would definitely stay here again before a cruise!
Some of the nicest people we have ever met. More than willing to accommodate in any way they could. We always want to eat at the local, off the beaten path food joints. The staff was very good at recommending where to get the best local foods and sights to see. Very clean and quiet rooms. The bed had the best mattress topper that gave us the best sleep we have had anywhere.
Stayed 5 nights to visit Charleston. Room was squeaky clean, staff very helpful, pool looked great but didn't use it. I liked the 1960s retro design, with exterior room entrances and your car right there. Rooms are very recently updated with modern, warm decor, and great vintage photos of Charleston. Building is 2 stories and my only wish would have been an elevator. About 10-12 minutes by car to downtown. Very, very quiet nights of sleep. Would stay again.
Great Front Desk staff at check-in and when I returned from work each evening. The room was very clean and comfortable and parking was not a pain even at this time of year. The breakfasts were quick and had a good amount of variety.
Great location - close proximity to Charleston. Comfortable bed, nice linens, quiet room. Clean hotel. Quick check in/check out. Excellent breakfast. Helpful staff. We did not use the pool however it was large and looked very inviting. Good value.
Booked here based on Trip Advisor comments. They were fantastic. Quieter end of town but easy access to everything. Really great options for food in the area. The front desk had safe deposit boxes that would hold my laptop. They were very accommodating. I would probably request a pool view room next time. They were doing a lot of work in the outer building and you had to navigate construction material. Staff was great; temperature of the showers were SUPER hot. Excellent! The rooms were incredibly quiet. Although the motel was nearly full, you heard NOTHING at night. Bed was one of the most comfortable anywhere (including my own!). The sweetgrass tea at the front desk was delicious! I asked, and received, the recipe for it and will make it as soon as we get home. When we come back to town, we'll stay here again.
Convenient to downtown Charleston and only a short distance away on the Savannah Highway, this well-managed property gives excellent value to the budget-minded traveler. Plus there are many good restaurant choices nearby as well.
We drove from Tampa to Charleston and needed an overnight stay with our golden retriever. Lovely hotel for very reasonable prices. Decent breakfast that was complementary. Relatively close to downtown Charleston as well and got to go in to eat at the Peninsula Grill. Would recommend this place for dog lovers.
Very polite staff, (front desk, housekeeping, and the maintenance guy) excellent breakfast, clean rooms, HD TV, our room was recently updated, 2 sinks(1 in the bathroom and 1 outside). This made for getting ready in the morning a lot easier!
This is an older facility with motel style rooms with exterior entrances. This may discourage some from staying at this location which would be a shame. The location is an easy commute to downtown historic Charleston. Many restaurants and stores are nearby the Inn. Rooms are updated and spotless. Pool area is lush and beautiful. The complimentary breakfast area opens onto the pool area with lovely bistro tables and chairs to enjoy your meal outside. The breakfast offered is above average in variety and the breakfast area is updated, bright and inviting. Staff from check in to housekeeping were very friendly.
Office and breakfast staff were wonderful, but housekeeping has its issues - not only with cleanliness of room but in invading our luggage. Breakfast items were of a variety that changed daily and that was a pleasant surprise.
I always enjoy my stay at Best Western. I travel with my dog, the property is always kept cleaned and is very close to everything I need. The hotel is always friendly, helpful, and a pleasure to stay..
Throughout our stay we received turn down service and clean towels, until our add on night. No maid service on the last night, at all. Also, they did not vacuum our room, did not clean the toilet(other than the bowl), and the corners of each room and the vanity were disgusting! Not once did they vacuum the pretzel crumbs from our first night! We stayed for five nights total.
We had a good experience with our stay. Our room was very clean and spacious; the bed was so comfortable that we had no trouble getting to sleep. There were 4 pillows on both beds. Our bathroom was clean with plenty of towels and washcloths. The staff was very friendly. Breakfast items were very good and fresh with a variety of items hot and cold, good coffee.We will stay here if we go back to Charleston.
We stayed here for three nights while visiting Charleston for the first time. We were very glad we did, as it was a convenient drive into downtown to see all the sights, and we were not lacking for anything here. Our bed was comfy, room very clean, and their breakfast was amazing. We felt very safe staying here and we're happy with our choice. No need to pay 350 and up to stay downtown, save the money for some tours or some excellent meals while in town
Stayed here for a few days while visiting Charleston. It's conveniently located on 17; therefore you don't have to try and get out of the historic area while visiting other areas. Parking is easy in the historic area so when you are going in you just park in one of the garages. You have the best of both worlds! Staff was very helpful and always available to assist. Nice breakfast and laundry area. Would definitely stay here again.
We were very happy with our stay at this property. It's conveniently located a few minutes away from the historic district, with several restaurants nearby. The friendly reception and refreshments at the front desk were much appreciated. We stayed in the back building, which is basically a 2 story motel style where you can park in front of your room. The bed was very comfortable and the room was very quiet, so we slept well. Breakfast was the standard Best Western hot and cold buffet (though some BW do better - e.g. in Wilkes-Barre PA and Gettysburg PA). It would be nice if this property (and all BW properties) implemented recycling programs for bottles, cans, paper, etc. - at least with a few central receptacles if not in every room.
I am in Charleston about 2-4 times a year and every time I am in the area I stay at this Best Western. I have never had any issues before until this last time. The pet policy has become very strict, I might as well not bring my pet with me ever again. I had to sign a full page pet policy contact this past time where I have never had to do that in the past. Animals just seem to be unwelcomed any more. Don't ever call to book the hotel, they will take advantage of that. My last visit was $172 where I could have only spent $120 something if I would have booked online. Lastly, I usually only stay one night and I have never been bothered before but this time I had 3 people come to my door, all between 9AM and 11AM, to ask if I was checking out that day. It was very annoying. I won't be back. Thank you
We stay here whenever we come to Charleston. Always A+. The staff are jovial and very helpful. Free breakfast is always good. Lovely area outside the breakfast room to have your meal outdoors. No complaints here!
The woman at the front desk was extremely knowledgeable helping us make the most of our brief visit to Charleston. The location was great.... a short car ride into the city was worth having some green space walk our dog
Front desk associate was friendly, professional and efficient. Room was clean, bed was comfortable and everything in working order. Morning breakfast available near lobby. Everything was perfect. I will definitely stay there again when I return to Charleston.
We were recognized as elite Best Western members and given an upgrade on arrival. The front desk, housekeeping, maintenance and breakfast room staff all were friendly and very responsive to our questions/needs. The room was spacious and clean. We requested a quiet portion of the hotel and during our five night stay it was quiet.
The knig size bed was very comfortable...great sleep. Very friendly and caring staff. Front desk, Danet, was most accommodating. VEry good location to downtown. appearance of hotel was very good. We will definitely stay here again.
We booked two nights. 3/4 & 3/5. Great choice on our part. The staff was the friendliest we have ever encountered. Our bedroom was large with a very comfortable bed & spotless linens. The bath has a tub/shower. We are handicapped & the unit was on the first floor facing the pool. The breakfast was excellent. You name it & they had it. Waffles, pancakes, bacon, biscuits & gravy, several cereals, fresh fruit & fruit juice, pastries etc etc etc. We were close to everything by car. We feel the following staff members deserve a huge shout out. They went out of their way to make our stay perfect. Danet (front desk)....she is such an asset to Best Western. Her friendliness & huge smile was greatly appreciated after a long day in the car. She had an annoying caller that kept calling over & over & she kept her cool & acted in a professional manner. Deon (maintenance manager) we had an issue & he helped us out like we were family. Cameron (housekeeping) came to check things out with Deon adding to the family feel. The General Manager, William Richards wasted no time helping to keep the breakfast goodies well stocked. We felt welcomed from the first time we walked into the lobby. The pool looked inviting but the weather wasn't cooperating. We definitely will return next year or hopefully sooner.
This motel is conveniently located near grocery stores, restaurants, etc., but traffic during certain times of the day can be challenging. If you're sensitive to noise, you'll want to ask for a room away from Savannah Highway (US 17). The bed was awesome!
Very nice Best Western...breakfast was typical, rooms was large, we got the poolside which was recommended by other reviewers. Need to drive for a decent restaurant at least 2 miles away. Quiet, clean, friendly front desk
We liked this hotel very much. The staff went above and beyond what we usually see in a chain hotel. The breakfast was quite good, I sat there eating and was amazed at how quick and effective the older lady was that was restocking the breakfast bar. The last time we were in Charleston, we paid as much for one night in a downtown hotel as we paid for this place which was only a short drive to down town. The staff told us places to go and gave us maps and directions. The room was very comfortable. The hotel shows some slight wear, however it is very well maintained and you can see they are fixing it up. Unfortunately for us, my husband and our traveling companion, became quite sick on our last day there. We went back to the hotel and they went straight to bed. Went it became apparent they were going to sleep all day, I went down to the lobby and read on my pad. I was able to lay on the bed or sit in the comfortable chairs, while using my IPAD, as the room was quite comfortable and did not have a funky smell that some have. We plan to return to complete our trip sometime in the next year and will be picking this same hotel. When we left the girls gave me a thermos of coffee and some awesome muffins as I was going to been the lone driver back home. That was the icing on the cake for me. Caring employees.
Good location, lots of restaurants nearby, close to everywhere we wanted to go. Room was clean, but had a kind of musty smell. I would have liked thicker blankets on the bed, but the rest of my family didn't think so. We were very happy with the breakfast and the staff was great. We'd go back.
The place was clean. I enjoyed my stay. I would come here again. O think it is at a great location. Easy to find. I really like clean rooms. That is most important to me. I think this place is worth checking out
We were traveling from Connecticut to South Carolina. Our first stop was in Virginia we decided to stop for the night. We stayed in Acia-Quantaco it was very nice we were very happy. Next we drove to Myrtle Beach and stayed at Sheraton Broad Plantation for a week Sunday to Sunday. Very nice extremely pleased. We then travel to Charleston I went on line and found a Bestwestern . I. Think it was thru trivago? When we arrived the room was more than we were quoted but I had nothing in writing. The room was not as nice as in Virginia. The bathroom setup was cramped. The beds were very comfortable. It was clean . I could not remember the exact quote on my phone so we didn't argue about the rates. When I talked to Bestwestern on the phone about my points My number was not recognized and they could find no proof of my stay in Virginia.
All of the staff are very friendly and helpful. No matter where you go on the property, a staff member says, "hello" and asks if you need anything (we even received a phone call from the office on the 2nd evening asking if we needed anything). The room was very clean, pleasantly painted with beautiful photographs of Charleston. The prices were very reasonable. And, the breakfast area was large, clean, with a lot of food choices. I would highly recommend this hotel to friends and family.
We booked online the night before leaving for Charleston, and picked this hotel based on location (center of everything we wanted to do/see) as well as being pet-friendly. The hotel outside is a tad outdated, but well kept. The interior had been recently re-done. The lobby staff was very welcoming, as was our housekeeper. The room was clean, the bed was comfortable. Not sure what else you could ask for.
The prices for the "cruise package" are quite misleading and very expensive in comparison to other area facilities offering similar services! Unfortunately, we did not find this out until after our cruise when speaking with fellow travelers. In the future, we will look elsewhere for more competitively priced accommodations that include cruise packages. Although our room and the surrounding area outside was clean enough and beautifully landscaped, it is an older facility, and the wear and tear is obvious in many places. We didn't visit the pool area, so we can't speak much on the condition or cleanliness of that area. From what we were able to see from our window, however, it appeared to be well-kept. It's conveniently located near many restaurants, gas stations, and shops.
This is not the place you want to stay if you are taking a cruise. We booked a room for a night, which the website quoted as 79.00, an excellent value. I called to ask for the cruise deal, which included transportation to and from the cruise ship and a lot to keep your car at on the property. A confirmation was sent for $129.00 plus tax. Again, I was very happy with the excellent value. This is an old hotel with outside doors that has been updated, but it is in a bad area of town. When I got there to check in, I was given several forms to sign stating the price of the room as $129.00 for one night. The cruise "package" was then added onto that and the total was 204.00. This was not our expectation, and they said they weren't sure why we didn't get the correct confirmation. That being said, we took the transportation and headed to our cruise ship the next morning. On the shuttle we spoke to other couples from the Best Western who had the same experience. For the price we ended up paying, I would have chosen another venue at the same price in a better location. You have to sign a liability waiver for the parking area. It was a small lot in the middle of another hotel next door. It appears not to be monitored at all. I would not recommend staying here, and certainly not parking your car here for a week. I felt that my prayers were answered by not having had damage to my car. Be forewarned of the deceptive pricing and policies of this location.
Although I am from the area, when I seriously need to take a break from home, I come here. Trust, the quietness from the highway, is a major plus. Not walking far from your door, and knowing that you don't hear any noise is something I or anyone needs. I will always go back for a mini vaca!!
This property in conveniently located on Savannah Highway which runs through Charleston. The property is very attractive and clean. Our room was located on the back part of the property which meant we did not have to deal with noise from the street. We were able to park right in front of our room which was another plus. If you like breakfast I would recommend taking time for their breakfast. It's more than donuts and coffee. They serve a full, hot breakfast that's not bad. We were very satisfied.
While our stay at this Hotel there was a couples auto that got vandalized. Someone heard glass breaking at 6 am. The couple was on a cruise, when asked they said nobody seen a thing. Its a shame when on a trip of a lifetime they have to return to this.
Close to everything that I needed- proximity to the highway was not noticeable- Quiet! Staff at check in/out were very sociable! Gave a few nice tips for the area- Where to eat within walking distance etc
Beautiful rooms,great location,and friendly staff....I have no complaints at all...Room was clean and had a peaceful night sleep no noise.Just a great place to stay overall.I would recommend this hotel to anyone.
I was told this was a 2 star motel noway is this right great place to stay and will return when I vist Charleston again also hightly remeted great stuff and cleanliness best beds and pillows ever wouldn't stay anywhere else
We were very happy with our overnight stay at the hotel. The staff was super friendly and accommodating. The room was extra clean, the bed comfortable, and very quiet. The breakfast room was packed with many options. Great place to stay outside of the city!
Really impressed with this hotel. They've got the basics nailed, but it was the little things that caught my attention. Two spots to connect or charge USB cords, extra towels, placement of table chairs and tv, calls from front desk just to see if there is anything they can do to improve my stay. It was great.
Was second stay in a 7 day span and was wonderful except bed wasn't as comfortable as before and other guests walking around all night. But overall love this place.Staff really nice and friendly. Breakfast was great..
We were traveling with our dogs and decided to stay here. Very nice budget hotel. Very clean and felt safe. So nice to be able to pull right up to the door. They have several areas set up to take your dogs with cleanup stations provided. They appear to clean up after rude pet owners who do not, because the areas were all nice and clean.
To me any hotel with the parking spots at the room door is a motel, and it does look like it - and you do need a car to get anywhere. However the quality is very high. The room has space, the upkeep is excellent, the bed is very comfortable, WiFi is not bad, the service is friendly and helpful. Didn't try so cannot say anything about the pool and the breakfast, but overall, if you don't expect a 5-star hotel, I have nothing negative to say. .
We were traveling with our dog and looking for a pet friendly motel. This Best Western was awesome. Our room was clean and conveniently located close to the dog walking area. The staff was very friendly and helpful.
The bed at this hotel was one of the most comfortable I've ever slept in. The towels seemed brand new, too. The room looked like it had been recently updated. The only thing preventing me from giving it five stars is the noise issue. We were woken up before dawn by car alarms and back-up horns. Other than that, everything was great.
We were very pleasantly surprised by the hotel. The accomadations we great, the staff was very friendly and helpful, the grounds were landscaped beautifully, and the breakfast was delicious and had a lot of choices. Thanks for a wonderful stay!
I drove 7 hours with 2 little kids and a dog to this hotel, which I really only booked because it was cheaper and would take our pup, so I wasnt expecting much. I got there a little after noon, way too early to check in (which was at 3pm) but I thought I'd ask if they had a room available, as I was desperate. They didn't. And I prepared myself to load everyone back into the car for 2+ more hours of pure agony. But then, DANET (an absolute angel), worked her magic and with the help of the manager on duty, got us an even nicer room right away!! I'm not even kidding I teared up right there. The lobby and room were absolutely beautiful and the breakfast had pretty much anything you could think of. 10/10 hands down BEST customer service ever!
From the start, this motel was fabulous. Friendly staff and so welcoming. You have sold me on Best Western's service. This motel had reasonable prices, beautiful rooms and a great location. We had our cat with us and he loved the room as well! We had a problem with a motel 6 in Asheville, North Carolina. Our cat went through a hole in the wall of our room. I'm guessing he liked that motel better as he could go hunting for vermin. BUT WE DIDN'T. Thank you for your outstanding commitment to providing customers with a great local choice at reasonable prices. Kudos to you
Breakfast is good. Good price. Rooms are spacious, and clean. Location is only minutes from Downtown and plenty of history behind this old town. The atmosphere puts you back in the day. It is close to the Outlet stores and restaurants
Has better breakfast than most. The staff is friendly, and rooms are big and clean. We were four adults. We got 2 Queen size beds and and roll away bed. Nice!. There is enough free parking. The pool was closed by 10:00pm though.
We arrived on a Thursday night and everything went great large clean rooms and a good location only minutes from downtown Charleston nice pool area The breakfast was excellent Great staff everyone was very helpful
Danette was such a great help. She was so pleasant and wanted to make sure we had a wonderful stay which we did for four nights. The beds were comfortable and clean. The breakfast selections were great. The lady in the breakfast area we met on Christmas Day and the day after was excellent, and she was filling in for someone else. She made sure that the food was well stocked and ready for guest. She was friendly and engaging. I wish that I hade gotten her name, but she told me that she usually does the housekeeping. She was so sweet and always had a smile on her face.
It's not the Four Seasons, but you know that when you book. It IS a very clean, comfortable, friendly and conveniently located place to stay when visiting Charleston. The room was quite comfortable and very clean. The staff were all very friendly and helpful. Breakfast was good quality and well stocked, and the attendant each day was very personable and welcoming. Its just a short drive across the bridge to the historic district, so unless you want the ability to walk to your destinations, its very conveniently located. Quite a bit less expensive than hotels in the historic district, so we thought it was a great value. We stayed for 4 nights, and were very pleased with the experience. We will definitely be back whenever we are in the area.
Upon arrival, we had a wonderful welcome from the very hospitable Nicky. Room was clean and comfortable. Breakfast was hot and well stocked with fast favorites. We Will visit again. Thank you best western.
Went there for a night in December, and I unfortunately forgot my wallet in the room. Came in a couple days later, unanouced, and they could help me retrieve it, and always with a smile! Thank you so much Ms. Angel and Danet Jenkins for helping me that night, you both do an incredible job. Keep it up!
Great hotel for price! This is the first trip we have taken our dog on and this was an amazing dog friendly and clean hotel! We watched the staff clean one of the rooms that had been checked out of and we were extremely impressed by the quality of care!
We have visited Charleston for the past 4 years from NY for a week at Christmas. We normally stay at the Sleep Inn but its just gotten way too noisy. We chose the BW nextdoor which is a sister property. Room was very clean. Beds comfortable and linens crisp and fresh. Bathroom spotless with towels fresh and thick. Super quiet. Hvac worked perfect. Furnishings attractive. Lighting, tv and internet was very good. Breakfast was hot, plentiful, well stocked with a huge variety. Special mention to our check in representative Danet. She was professional and so friendly. You could tell it was genuine. We look forward to staying with you again Christmas 2019.
The Hotel location was near everything we wanted and needed. The Staff was helpful and very friendly. Our room was clean and comfy. The mattress was great! Breakfast is always good and offered at good times.
We try to take a holiday trip every year...This year it was Charleston. We are Diamond Members of BW Rewards... I was very impressed from the get go!! Danet & Jade were very hospitable and friendly! Danet was amazing the entire time we were here anytime we needed something! Ms. Margaret in the breakfast room was so Sweet and caring! The hotel is older but well taken care of! The room was clean & roomy! We would stay here again when in the area!
Great location to all the places we wanted to visit. Rooms clean and Quite. Danet at the front desk met all my wife and I needs. We are thinking about making this Inn our Home away from Home for we do visit Charleston a lot. Now I feel we have a place to stay. They price was great. The Amenities are Great and the breakfast was Great. Thank you and Merry Christmas and Happy New Year.
Be mindful that the last shuttle to the port leaves at noon! Do not believe the hotel staff re: the different shuttle schedules - we almost missed our shuttle because of the lack of knowledge of the front desk clerk
First of all the ladies at the front desk were so nice and accommodating. Rooms were clean and quite. The location was great. Not far from airport or downtown. I would definitely stay here again. Thanks to the all those that work there.
ThIs hotel is very centrally located for visiting Charleston. Only 5 miles from the historic district. The breakfast room offers lots of options and was very clean and well stocked. Front desk and housekeep staff were all very nice. Although the hotel is located off a busy road the rooms were very quiet.
Room was clean and the staff were excellent. Maid were very good at not waking my wife too early in morning. Everyone spoke to us and treated us like family. Check in was easy and painless. Would stay there again
My second time staying overnight at this hotel - both times for the Kiawah Island marathon. Both times very clean and well maintained. One might think for a downtown-ish chain hotel on the edges of Charleston it would be a dive, but this hotel is a real gem. Looks like it has been fully renovated within the last few years. Very clean and quiet. Some nice restaurants and shopping nearby. Staff went out of their way to make check-in a breeze. Highly recommended!
The staff were fantastic! We checked in after midnight due to a late flight and they were very helpful and efficient in checking us in. The room was large, clean, good amenities, great internet, fantastic bed, and great view of the pool. The breakfast was OK, some warm foods but the egg dishes (scrambled, omelette) seemed to be powdered and not fresh. There were other options along with fruit, breads, cereals, and waffles/pancakes. If you are doing anything in Charleston (Downtown, West Ashley, James or Johns Islands, Folly Beach), this location is perfectly situated. Note: If you get a room on the 2nd floor, there is no elevator.
Room was easy to find and breakfast had a good variety to choose from. The room was clean and comfortable. We were provided a map to our room and the restaurants recommended were easy to find and good choices.
Great location, rooms are spotless and updated, great price, customer service was top-notch. We would stay there again! Continental breakfast was well attended and offered a good variety. Book at Hotel.com.
We are continually surprised by the extra touches in this hotel, which was a bargain considering all the high-end features. Keurig coffee makers in the rooms, full breakfast bar with generous hours, and free passes to Planet Fitness. The rooms are clean and comfortable, staff is very friendly and accommodating. It's the holidays and they even had hot chocolate in the lobby, with whipped cream and candy canes. It's been a real oasis on our extended road trip, after all the surly cookie-cutter chains we've stayed in.
We were very happy with the rooms we booked. Staff was pleasant, hotel and room were very clean. If you are ultra picky don't stay here. But if you want an affordable, pleasant hotel with a full free breakfast this is a great hotel.
Best 2 star hotel I've stayed in. Very clean. Check-in staff was beyond friendly and helpful. Keurig in the room was awesome. Internet worked great. Great location not too far from historic downtown charleston.
Pet friendly. Clean nice rooms. Staff friendly and professional. Would use again. Good location. Came to visit relatives who live onDaniels Island. Fido assisted with reservations. A lab, Corgi, and African Grey parrotwere welcome.
We decided to spend our budget on eating at fine restaurants instead of staying at a fancy place. We chose to stay here knowing it was out of the historic center. Glad we did. Kim, thé breakfast guru, is charming and manages to find a way to accommodate guests. Even found a guest lactose free stuff. Carol is a most efficient and kind cleaning expert. Free parking. Great dog walking. We used Uber to get into dinner and that worked out great. No reason to fight traffic and look for downtown parking. It wasn't hot enough to swim but the pool is clean and well landscaped. We will stay here again.
Great hotel 10 minutes from downtown. Staff was friendly and housekeeping was efficient and the hotel was very clean. Wi-fi and breakfast were good and overall experience was great. Would definitely recommend.
The room was very comfortable, the pillows were good, and there was lots of lightning in the room. The bath towels dried well, although they were a bit small. There is a great breakfast, with lots of choice, both hot and cold items, including omelette, sausage patties, pancakes and waffles (as well as blueberry waffles!), and hot chocolate. However, we found the location way too far - over 5 miles from the city centre. We were supposed to stay 3 nights, but after 1 night, we changed to accommodations right in the Historic District.
The front desk staff was very helpful. We arrived much later than planned. I called o make sure there would be no problems and was assured the desk was open 24 hours. They were ready for us when we arrived at 11 pm. The room was clean when we opened the door and was kept clean by the staff. We stayed 3 nights to attend Y'all Fest in downtown Charleston. The location was perfect with a short commute time but all the ammenities we wanted at a great price. The breakfast was excellent. There was a good selection of foods available including waffles, pancakes, eggs, biscuits and pastries. The staff kept the dishes full and the food hot. We will definitely remember this hotel for next year.
We could not have picked a better hotel for our girls weekend! The lobby is modern and welcoming. The check-in personnel are very helpful and friendly. De-Queda specifically provided exceptional service. Our room was clean and had everything we needed. We did not get much outside noise despite being near the street and slept pretty well. The breakfast was AMAZING. We had to park somewhat far from our room when we arrived late Saturday night but were able to park directly in front of it at other times. We will stay here again.
I really enjoyed my stay it was comfortable, very clean,your Front desk lady was very nice, Ms.Brandi was very very helpful she is a very outstanding person, everyone that I meant was so nice and kind, I will come again. This is a very awesome team u have,
This was a last minute weekend getaway for my wife and I. We've never stayed at a BW, but due to the reasonable rate, location, and reviews I decided to give it a try. From the time we checked in until we left, we were very impressed! Da-Quana, at the front desk, was amazing! Not only did she do her job and get us checked-in quickly, but she took the time to offer suggestions of places to eat as well as print off directions for us. Walking into the room, it was spotless! My wife, over the next couple of days talked to a lady by the name of Kristen, who was responsible for the room being in this condition. Very few places that my wife and I have stayed have impressed us the way that this BW did. From check-in to check-out, this place is SUPERB! As far as location, you are approximately 15 minutes from downtown Charleston. The drive into Charleston, Mt. Pleasant, Sullivans Island, and Isle of Palms is not bad at all. GREAT, GREAT, GREAT place to stay! We will be back!
Hotel is well positioned for sightseeing but next to the busy Savannah hwy which makes merging really challenging. Few restaurants in the area and not far from shopping centre. The property has two buildings, one around the pool and another one in the back. The pool rooms have large glass windows facing greenery, The other building is extremely dark inside with small windows and facing parking. Might be quieter but the darkness of the room was almost oppressive. It seems that many ground floor rooms were being refurbished. Construction workers were visible, water shut off (we were warned) still did not add to the quality of stay. There was some confusion at the check in. This BW has no elevator so make sure you can climb the stairs. The room itself (other than being dark) had the usual comfortable bed and plenty of pillows. It was clean and bathroom was well equipped. We stayed for 3 nights, did not get service the first day. Our apple devices refused to connect to hotel unsecured wi-fi. On a positive side there was a good hot breakfast, changing daily. Newspapers in the breakfast room. Pleasant reception and breakfast room, business center was guests available. Coffee in the morning and cold drinks in the afternoon. With many options in the area (Sleep Inn next door) management might try to attract guests with some added extras.
Room was clean and spacious. Staff was super engaged and working hard for 10s, it was awesome. Pool was beautiful and breakfast was on par. I particularly liked the juice that was available the first couple of nights of my stay... although, I didn't see it the last night. My only criticism was that when I checked in, some how, the wrong Rewards number was entered so I had to get that straightened up. Overall, a good stay. Would be glad to be back.
A few miles outside charleston in a decent neiborhood. Room ok has pool and continental breakfast is good. A good place to stay when on a budget but you have drive the few miles into the city and find park in If i wasbto bid it again would try a b&b to be walkable to the many sites Charleston has to offer
We were pleasantly surprised by how nice the Best Western was. We chose this place because it easy to drive to and the parking is free. We called ahead to ask if it might be possible to get our room early because we had a 14 hour drive to get there and wanted to freshen up before the dinner party that afternoon. We arrived at about 1:30 and had immediate access! The place was seriously clean and well maintained by the delightful staff. Our room was on the ground floor and had a lovely view of the beautiful garden surrounding the pool/courtyard. The bed was comfy as were the pillows, the room temperature was easy to adjust and lighting and electrical outlets were good and convenient. I did not like the fact that the bathroom fan had to run to have the light on, it is very loud and becomes annoying. The dining area was clean, well appointed and maintained by a polite and helpful attendant. The food was good with scrambled eggs and bacon available one of our two days and individual omelettes with sausage the second day. There was the usual “make your own” pancake and waffle station, mixed pastries, bagels, breads, and cereals, fresh fruits, milk, cream and juices and of course coffee available with all the condiments including honey, fresh guacamole and outstanding sausage milk gravy! We would go back to this motel.
We stayed gere for 5 days recently. This hotel is a nice place to stay. Room was has 2 comfortable double beds, a table with 2 chairs, frig, microwave, and tv. The staff kept our room clean. The breakfast was nice and so was the lacy who worked there. There was a large variety of items each day. One day she even brought us over some yummy pumpkin bread. The tropical trees and flowers are beautiful and they have a nice pool. It was the perfect place for anyone to stay.
Just the way a hotel should be. Clean room, friendly staff, well-kept grounds around the hotel. It couldn't have been any nicer. I always stay at a Best Western when I travel, and this is one of the nicest ones I've been to. Can't wait to return for another visit.
Not knowing anything about Charleston, we chose this place for our 3 day mini-vacay. Although not in the hub of the "tourist" area, it was easy to get to downtown when we drove or with Uber. Room was very clean, beds great and complimentary breakfast was better than some regular restaurants. Would stay again!
Having just paid three times the price of this hotel for a Best Western in Asheville, we were really pleased with the comfort and location of this hotel. Staff all friendly, rooms comfortable, pool clean and quiet, great restaurants nearby.
BW Charleston SC is an excellent value and a wonderful lodging experience! From reservations to check in to check out BW optimizes the customer experience! We have stayed at this BW a number of times and we are always rewarded for our decision!
It was a spontaneous overnight stay for us. I was greeted with a friendly smile from Dajuana (I think). Clean and spacious room, comfy bed. Loved the 12 pm checkout, because I usually ask for a late checkout when its 11 Kudos!!!
This hotel is well worth the money. Friendly staff, very dog friendly, my dog loved the treats. Since we had our dog in the room it made house keeping difficult but they supplied us with what we needed anytime we asked.
Great location west of Charleston with easy access to attractions especially the plantations. Wonderful pancakes for breakfast. Room overlooked the gardens. Staff very pleasant and helpful. Bottles of cold water on "tap" if required.
This hotel was a great location!The breakfast was amazing. It's the best I have ever had and I travel moderately! They had a lot of hot and cold options. Also, Jade was wonderful very nice and gave us 3 free bottles of water since there was three of us and said if we needed anything to give her a call or come back to the office! Jade was terrific! I wish there were more people like that especially at a hotel. If I am ever in Charleston again I will definitely book this hotel!
To be honest, we were looking for a reasonably priced hotel around Charleston that didn't cost a fortune, and we were so tickled with the Best Western. The only negative I can think of is the traffic on highway 17, but you can't blame them for that. Look for the huge American flag east on the motel on the highway, and start looking around there for the place. The grounds were beautiful - great flowers and greenery. The lobby was immaculate, and I don't think any employee failed to greet us, anywhere we were. The breakfast was not just continental, and was varied from day to day. We used the business center; convenient and good to print out our boarding passes. Plenty of outlets; ironing board, refrigerator, coffee maker, safe - all the things you expect. Quiet, clean, and comfortable. Very nice.
My husband and I were impressed with this hotel from the moment we arrived. We were greeted by Danet at the door and promptly checked in by Da-Quana and Jade. We were given cups of Sweetgrass tea (a complimentary sweet tea drink that is available all day at the front lobby) and ice cold bottles of water by Danet and offered help with sightseeing information and dinner reservations. Our room was in the back building which made it quiet and gave us a chance to walk through the beautiful grounds and gardens on our way to the lobby and the pool and breakfast area. Our room was quite spacious, with two comfortable beds, a desk, a small table and two chairs, We had plenty of fluffy towels, plenty of hot water for our showers and a small refrigerator and microwave. The breakfast area was quite large with plenty of breakfast choices; hot and cold cereals, pancakes and waffles, eggs and breakfast meats, yogurt, bread, muffins and bagels, juices, coffee and tea, even chocolate milk. The choices varied slightly each day so you did not have to have the same breakfast every day. The staff was so friendly and helpful. I can not say enough good things about this hotel. When you consider the price, there is no way you should stay anywhere else.
My husband and I stayed here for 3 nights recently for a short sight seeing trip on our way to Orlando from PA. Our goal was to your Fort Sumter and some area plantations. Arrived late and had a little trouble finding the place at first (drove right by it the first time), but once we found it, we had a pleasant experience. Check in was quick & painless. Once to our room, we discovered no washcloths, but a call to the front desk had washcloths to us on a jiffy! Now for the best parts! I am not overly dramatic, but this bed was THE most comfortable bed I have ever slept in! We got a standard King room, and we loved it! Also, the breakfast is worthy of bragging about. Lots of choices, hot and cold. Had different things on different mornings. Waffles, Pancakes, breakfast sandwiches, eggs, omelettes, sausage, bacon, cereal, yogurt, and much more! Very pleased with the overall experience and would highly recommend! Also conveniently located to area attractions with a little driving. Didn't want to pay the process to stay right in town. Glad I didn't because we were closer enough to everything we wanted to see to make us happy! We saw Fort Sumter from Patriots Point - along with the various ships and attractions. We also toured the Tea Plantation, Angel Tree stand Magnolia Plantation. Would do it all again right from this hotel! Stay here... You won't be sorry!
Enjoyed the beauty and cleanliness of this hotel. Staff very friendly and helpful. Breakfast delicious! Variety of hot food offered each day. Pool clean with fun hostess with cute gifts! Flowers and landscaping so pretty!
This hotel was very quiet and in good location if you didn't want to go out to eat or go get food and bring back. There are places around that deliver. I have always had trouble finding hotel that is quiet and does not disturb the dog at night. Didn't have any issues. Slept well.
Originally requested upstairs, Room 202, carpet being dried. Switched to Room 105, separate building behind the office was ok. The beds were soft, room fairly clean. The lady at check-in was very nice, friendly and helpful. The breakfast was really good, clean large area and the female staffer was extremely pleasant.
excellent hotel - near everything and extremely gracious - warm staff!! This hotel is near downtown charleston - only 10 to 15 minutes away = 15 minutes to folly beach; large rooms; 2 great areas to walk your dog - with poop bags and deposit cans; large tvs - free HBO; GREAT absolutely GREAT beds!!!!!
Nice, friendly, courteous service. We arrived early and wanted to know if we could leave a piece of luggage containing stuff that was temperature sensitive in their office until it was time to check-in. She said our room was ready and told us we could check-in right away. Everything else was good, cleanliness, WiFi, room was made daily, breakfast presentation, helpful servers, breakfast area was clean, express checkout available.
Checked on Labor Day weekend. No elevator but just on second floor. Beautiful well kept grounds. Breakfast area outside was so relaxing. Older property but rooms were remodeled. Bed was comfy, not a lot of noise through the night.
Stayed here Aug.27 thur Sept. 1. Was visiting family and also on vacation. I booked this hotel due to the fact it was 25 minutes from the beaches and from my family. I have to say I throughly enjoy my stay. Clean rooms. Awesome staff. The pool was clean and awesome also. The hotel grounds were clean and well groomed. Hotel was in a good location close to a lot of good restaurants. I plan on returning to Charleston in the next few months and will definitely stay here again.
The Best Western Charleston Inn was one of the best hotel stays we have had! All staff were very helpful and friendly. The room was very nice with a fridge and microwave, large flat screen tv with many channels,and good WiFi signal. Beds were nice and comfortable with space to spread out in room. Breakfast was very good with many choices and the ladies stocking it were very attentive. The pool was amazing with lots of lounge chairs and shaded areas, landscaped very nicely, and even had noodles for the guests to use in the pool. The hotel is on a main highway that runs into Charleston with good places to eat nearby. Easy access to beaches about 25 minutes away. We stayed 3 nights during the week and received a great rate. We hope to return to Charleston and would stay here again!
Great clean room. The room had two queen beds, mini fridge, microwave, LG flatscreen TV with HDMI connections (2), WI-fi, a mini Keurig coffee maker, one dresser but no closet. No elevator to 2nd floor
Clean hotel. Friendly, accommodating staff, comfortable beds, good breakfast choices. Used the pool to relax when coming back from city before dinner. Highly recommend to anyone looking to visit Charleston for any reason. Quick 12-15 minute ride into the heart of the city
Our stay at this Best Western was pleasant. The room was comfortable, clean & roomy. The pool was nice & a good size. The grounds were well maintained & daily breakfast was decent. Overall we had a good experience. This location is about 15 min from downtown Charleston, 25 min from Folly beach and a good location in general for the Charleston area. There are grocery stores near by & a lot of restaurants to choose from. It's right off highway 17, which can get you just about anywhere. It's also just 11 min or so from Charleston International Airport. The majority of the staff were friendly, we just had one run in with one of the front desk clerks that was extremely rude. The rates were decent.
This Best Western was outstanding, start with Brandi at the front desk to housekeeping, and property was neat and very well kept. I have been to a lot of motels and this motel was easily in the top 3. Thanks everybody for a great stay.
Friendly clerk, room was nice and clean, wifi was available. Checking out was a breeze, compliment bottle water. Breakfast bar was available.the area that the hotel is location is near nice restaurant .
Great stay. When we arrived the at the front desk was very friendly and professional. We were upgraded to a larger room for being a rewards member. The room was very clean and nicely furnished. The location is very convient to downtown. This hotel s a great value for anyone visiting the Charleston area.
We were staying for a bachelorettes party in downtown Charleston for the weekend. The hotel sits about 15 minutes from downtown. Uber was our most frequent choice of transportation due to its ease. The Inn offers a big parking lot for you to park your car without fear. Our room was very clean, no complaints in that regard. The beds were very comfy and I had no trouble sleeping. The breakfast was fine and very well kept. Very clean meeting room. The housekeeper Charlene did an exquisite job on our room. Additionally, the pool is an excellent place to enjoy the Southern sun and relax. I highly recommend this place if you are looking for a place to stay that will not break the bank but still offer an enjoyable experience to explore historic Charleston.
the hotel room had pubic hairs on the toilet, stains on the sheets, a non working hair dryer and iron, and no shower curtain. Everything was sticky, including the remote the table top and counter. It's like putting makeup on a pig.
We really enjoyed our stay here.The staff are so friendly and made you feel so welcome! This a great location for seeing charleston,quiet area but close to everything! Definitely going to continue staying here on our return trips to charleston!
Fast service great price only there 1 night but experience was good would definitely recommend for friends to stay. This will more than likely be where I stay on my next visit to Charleston as well...
Having spent the last few days in a Best Western Hotel in Houston on Business, I flew to Charleston to meet another client and decided to stay again at a Best Western Hotel and was not disappointed. The hotel was quiet, comfortable, clean and offered a nice breakfast to kick-start the day. It is well located and close to some very good restaurants and a short drive of 15 minutes from the Town center.. once again I would recommend this hotel to fellow travelers....
I was happy with the appearance of the hotel, the room was comfortable and the pool was nice. I felt safe here with my daughters. Everything was clean and well maintained. I would stay here again happily.
We had the best and friendliest service. Hotel room was extremely clean and smelled clean when we walked in. Food in morning was good. Super impressed. Will definitely use them every vacation! Everyone was very polite and helpful. Clean bathroom in lobby. Very quiet hotel.
This place has a great location right outside of the city, only 15 minutes to downtown/King Street. The lobby is beautifully appointed with coffee in the morning and complimentary breakfast. I went down at 9:45am to see if I could just grab a cup of coffee and a piece of toast but the coffee was out in the breakfast room. Luckily there was some in the lobby! The pool is huge and a great temperature. They are dog friendly which was great as we were traveling with our dog. Our room must have been recently renovated as it was very nicely appointed. Plenty of parking and space to walk the dog. Would absolutely return to this location in a heartbeat.
You guys are fantastic! I had planned to visit thee office before we left.I much rather share my thoughts face to face. Apologize I did't make it.Blame it on grand boys,weather,& clean,comfortable vacation time.This was not our first stay.Your service has made us keep coming back.In fact,we have NEVER stayed anywhere else since 1st.stay. 9 & 6 yr.old boys know/love your grounds as they do their aunts. The week before w/ you we were in Pa.stayed at one of your competitors. We already know you are better.(no Best Western in area) But WOW!!! The great big difference!! Mark (husband)just couldn't stop comparing.The boys couldn't stay out of the pool. Amazed the wonderful clean,homey set-up everywhere.ALL employees know their job & DO it!! All while caring about us like respected family members. The breakfast not bad either.! Our plan is,God willing to see next year.Thank you for affordable real vacation.
Cannot say one negative word about my experience from checking in at the lobby until checking out express. Best SERVICE friendly and helpful. CLEAN rooms CLEAN pool CLEAN restroom in lobby and free Charleston Southern Sweet tea in the lobby. Any trip to Charleston this is where I am my family will stay.
We were originally assigned to Rm 106- the room had a really bad smell (wet dog + chlorine). The next day, the light in the bathroom would not work. We saw the front desk and informed them of the light and bad smell of the room. Maintenance was informed and when he walked in the room he immediately went to the front desk and asked them to change our room which they did. As we were packing up our belongings, my boyfriend found a dead cockroach on the floor in the room. My boyfriend scooped it up in a cup and we took it to the front desk. We asked to see the manager but were told the manager had left for the day. We were offered a 10% discount on the room. The new room was fine- the smell was gone and the rest of our stay was uneventful.
This is the second time I stayed here, because it's close to my daughter's apartment on Sam Rittenberg. The front staff is very welcoming. The room was clean. Mine was overlooking the pool and had high ceilings, which my son liked. We didn't eat breakfast there, but I sat in the breakfast room to drink coffee and read the paper. The attendants were very attentive and kept everything full. I would definitely stay here, again, if I needed to be in the West Ashley side of Charleston. It was very convenient to the downtown area for going out to eat or to see the sites.
Wonderful property. One of the best in town. Good value, clean, and great breakfast! I would highly recommend! Breakfast was one of the best I have ever saw in a hotel. Staff was very friendly, and accommodating!
Hello this is my first time ever in Charleston I have learned a lot since being here also this is a great hotel with the best staff and great breakfast I will be staying again next year .i wanted to say the housekeeper we had was very nice and I wanted pray for her surgery to go well and that she heals good.Bill the manger is very nice if ever have any issues talk with him and BILL thanks for want you did for us see you next year
This hotel is about 15 minutes from downtown Charleston. The room was average, nothing to write home about. The morning breakfast was actually good - so was the coffee! The pool was clean and had plenty of kids in it. The hotel itself is large. They do accept dogs with a dog fee for each dog - no more than 2 dogs. I would have preferred to be downtown Charleston but was unable to find a pet friendly hotel there. If you decide to stay here - it's just an average place.
We stayed here for a week in late July and it was very nice. Clean rooms , very for beds, great service, and the breakfast was awesome! The pool is very big and had lots of fun toys for the kids to use. It is in distance of many of the major attractions and beaches. Most are within 20 minutes of the hotel. I will stay here again when I return to Charleston.
I stayed because I had made reservations (NOT Like the pictures) for the long weekend with friends and I was only sleeping and showering there. I killed BIG bugs, and the smell in the room I stopped to buy an air fresher. The people next door were fighting at 2am. However the front desk staff did greet me with a smile at check in they knew what I was about to experience.
Rooms are okay, a little old and very dark. There is no elevator so if you have a lot of luggage, request a room on the ground floor. Lobby is very nice and the breakfast is also good and plenty. The pool was closed unfortunately. Staff was always super friendly and helpful.
This trip was for our wedding. The staff worked to get us in early to our rooms. Everyone I spoke to had a great attitude. The rooms were spacious and very clean. We will be back for sure. We reserved two rooms, one was a suite which was beautiful and one with two queen beds. The bedding was very comfortable. The amenities couldn't have been better.
Often travel to Charleston and choose to stay in the downtown however unable to find affordable hotel in downtown for this spur of the moment trip. This hotel is close to the downtown (West of Ashley) and was very clean. Appears to have had a recent redesign. Good breakfast bar. Quiet despite being on HWY 17. Will definitely consider staying there again
Very clean; staff was very nice and friendly; 15 minute drive to downtown; located close to restaurants and shops; no noise; great breakfast; nothing broken or worn out; excellent place to be because we spent a couple of nights in Myrtle Beach and it was awlful.
The room was very clean and the property very quiet. They had a wonderful breakfast and are pet friendly. They provided my pup with treats upon arrival and when we left as well.(take note even as pet friendly hotel, you can not let your furry beings go on furniture, which wasnt issue as i carry small portable crate for just such occasions. )The clerk was super friendly and accommodating.The travel to the historic district was quick and easy.
Friendly, helpful staff and a good location for Downtown or into the country. Our room was clean and well serviced, and the breakfasts were excellent with a wide choice. If you have just flown in from a long journey and want to crash out you may want ear plugs if you have a room overlooking the pool however, things close down around 10.00m pm!
Very comfortable. Great breakfast. Clean. Great wifi. Location was good, it was close to every thing we wanted to see and do. I did have an issue with the taxes charged by the government, 11% but it is not the motel's issue.
Visited Charleston for the first time and my stay was GREAT! All the staff were great, Charlene was very hospitable and such a wonderful and helpful person. She took time out of what she was doing to see if we needed anything and also suggested things to do and where to eat! I will definitely stay at Best Western when I visit Charleston again.
We stayed here with our dog during CofC orientation. The check in and out were seamless, the staff were friendly and well groomed. The room was clean and quiet and everything was in working order. There is a lovely, clean pool and a breakfast every morning with something for every taste. It is located 15 mins from downtown and easy to get to and from. The beaches are maybe 20 mins away. There are plenty of options to choose from along the route for dining.
I hightly recommend this facility and will return. I would say this is the best facilty we have stayed in during the last 2 years, with about 60 nights in motels. Many restaurants and fuel stations in close proximaty.
Very nice hotel, clean and comfortable. Well located for travel all around Charleston. It's on a very busy road, but set well back so there was no noise. Lots of different types of food nearby and the staff is very helpful.
This is a Very nice hotel. Everything was great. The grounds around the hotel are beautiful. They are dog friendly with treats for them! Breakfast is good, and comes with the room rate. I can't wait to go back to stay with them again.
I have stayed at this hotel multiple times during my drive up and down the east coast. I have a dog, so this place is perfect for pets. Staff is always so very friendly as well. I don't always get a coffee maker in my room, but if you ask for a room with a coffee maker, they do accommodate your request. I love the fact that there is a fridge. I don't know if it's just me or what, but I don't ever luck out in getting a fridge in my room when I travel elsewhere and stay at other hotel chains. So I enjoy that when I stay at Best Western. Great price, great staff, and I believe this is a great location.
All my friends travel with their dogs so there's absolutely no way I would ever recommend this hotel! This hotel is NOT pet friendly as there is a tan and white pit or boxer that lives behind the 2nd building and is able to escape their fence! How do I know? Because this dog escaped and attacked my 20 pound dog this morning! Best Western can claim it's a private fence that isn't their responsibility, but at the end of the day? You can't claim pet friendly if dogs will be attacked by the dog living behind the hotel due to an inadequate fence! I'll never stay here again and due to all my friends traveling with their dogs I will never recommend this hotel... in fact I will tell them to stay away from It because their dog won't be safe!!! Vacation? Ruined!!!
overall ok,should know that it is a motel not a hotel big difference. After a mess up with our room resv and carrying luggage in the heat finally settled. Couldn't highly recommend staying here,the motel thing really disappointed us.
Stayed just one night beginning of May as I had early morning medical procedure at MUSC. (MUSC will get you a great rate) hotel was extremely clean, beds were super comfortable and property was quiet. Exactly what we were looking for. Everyone was friendly. Breakfast was good. Thank you
We first stayed here in Autumn 2014 when it was conveniently located, great pool but tired looking rooms. Fast forward to now and wow! what a difference a makeover makes! The lobby area is both functional and homely & welcoming with 3 sofas and 4 armchairs. Our room didn't disappoint either. The air con (a necessity on our visit) was not overly noisy and again the decor was relaxing to the eye. The breakfast was simple and tasty with numerous courses on offer. The swimming pool was just as we remembered and used for three days running, right up until we checked out! Our only negative is that you could hear other people's plumbing, ie taps and flushes, which made it sound like it was in our room!
We genuinely enjoyed our stay at this location. It was a pretty decent drive to get to the beach and anything else we wanted to visit while in the area. The breakfast was a nice selection of the usual breakfast items, and even opportunities to make our own foods fresh.
Had not stayed here for over 2 years, glad to see that it had been totally renovated, inside and out. Rooms, lobby, grounds, landscaping, pool......all very nice.. The upgraded breakfast was a nice surprise as well. Will stay there when ever we have to be in Charleston.
Very clean rooms. The pool is big and they provide pool toys and towels. Definitely recommend staying here!! Only 2 floors and no elevators. Does have a washer and dryer and vending area. AC works well. Rooms are nice!
I've visited Charleston twice in the last two years. During our first stay we used an Airbnb near Folly Beach and the second time, we used the Best Western Charleston Inn. The Inn is motel style with room doors going to the exterior with multiple buildings. We arrived at 2:15, 45 minutes before check-in time and we were summarily denied an early check-in. That was a first for me; I guess I was somewhat surprised. The actual motel accommodations were fine, but at $230 a night, I would've preferred a few nicer touches. The continental breakfast was average. Another thing that surprised me, returning after a late dinner and drinks at about 12:45 AM, there were absolutely no open parking spaces. We asked the hotel staff and they told us to park in a handicap spot. I definitely didn't feel so great about doing that. The place is okay, but I think in the future I would pay a little more for something nicer or just use an Airbnb again.
We recently did an East Coast trip and we loved staying here. It was our first time in this city and the staff was very helpful in getting us to all the tourist destinations. we would stay there again.
We stayed two nights at this hotel, during the middle of the week. The hotel was quiet except for a few tour groups moving through. The hotel sits on RT17 which leads you into Charleston with close proximity to restaurants, shopping, gas, etc. You will need a car to get to the city, waterfront, attractions, etc. The rooms were clean and the property was well-tended too. I believe the property just finished renovations on guest rooms. It is a pet-friendly hotel with pet stations outside. Take note: We did receive a noise complaint from a neighboring room for our dogs barking... Couldn't tell if it was because the walls were too thin or the room overlooked the pool area and the dogs got distracted. For this reason, I think more can be done to accommodate pets here.
It was a delightful stay. Everyone from Front desk staff to breakfast staff was extremely helpful and courteous. The manicured grounds are so refreshing and it was a joy to come down to breakfast and sit outside and enjoy the lovely gardens.
Checked in late evening. The front desk ladies were very friendly. A little confusing on the room and building number. I think they are odd and even building numbers. Room was very clean, comfortable and quiet. Continental breakfast was more than we expected. The day shift staff were very friendly too. Would stay again. :))
The breakfast buffet was excellent. The employee, Kim, who worked the breakfast area was excellent. She was constantly running to fill anything and everything that was empty. She also was pleasant when asked for items/questions. She is a true asset to the company,
Just a warmer pool. Maybe a sitting area to read other than the lobby, which was also very comfortable. Was pleased with my whole experience. Can't think of any significant improvements that need to be made.
Cute little hotel. Inexpensive. Very clean. Everyone is super nice. Pool is good. Good distance from Folly and downtown Charleston. Lots of food options around. Had to leave a day early due to a death in the family and was refunded the night we lost:)
Lovely property, clean rooms and wonderful breakfast. Will definitely recomend this Best Western and would stay here again. We needed a room change to accomodate our needs, and the staff was very helpful and happy to assist.
Great location, great employees and a great company. Lots of good restaurant are nearby. Very close to the beaches and the many historical sights around town. I highly recommend this place if you're in or near Charleston!
The Best Western/Charleston Inn far exceeded my expectations. I don't usually stay at Best Western's, but the hotel location suited my needs for the weekend. And WOW...what a beautiful property! The lobby, the rooms, the breakfast area, the pool area....all beautifully decorated and very clean. I loved the beds....they had a nice cushiony top! Every staff person we encountered was friendly and upbeat. I would definitely stay here again. And I'm very picky about where I stay.
This property is located a short distance from the downtown Charleston area. The traffic is heavy at peak time early morning and late evening so we tried to avoid getting out on the road during those times. All the employees at this location were very helpful and accommodating.
nicely decorated, comfortable and clean. Very nice staff, especially Rick at the front desk. Really enjoyed the happy hour on Tuesday evening from 6-7 pm. The wings were delicious and the drink was a special treat.
Walked in without a reservation with family and was treated quickly and very nicely by staff, including offering info about where to eat an what to see locally. Room was spotless and beds were comfortable. Breakfast had great assortment of hot items including eggs, bacon, sausage, hash, biscuits & gravy and of course make your own waffles.
I think the title says it all. I would've given this hotel a 3 or 4 normally. It wasn't fancy, but I knew that going in. It has a microwave & refrigerator. It's close to plenty of restaurants and stores. The complimentary breakfast was actually pretty good... and it was a little different each day. The staff was friendly enough, though I didn't engage too much beyond check in and check out. Even though there wasn't a fitness center, they had free day passes to Planet Fitness (though it wasn't advertised, you just ask at the counter and they'll get you the pass) my main complaint it we found multiple roaches crawling around the room. There was one on the dresser when we came back from dinner one night, one in the bathroom, and one in the separated sink area in the morning. Finding (and killing) three roaches leads me to believe there were plenty more. I don't think we'll be coming back anytime soon to see if they've resolved the problem though.
Everyone was awesome,i t help's when you have great customer service from checking in to check out just great. The ladies at the buffet breakfast and the guests was so nice to my special need's son, he said mom let's go back soon.
We just loved our one night stay in this hotel. A huge room with very comfortable beds, lots of towels and a refrigerator. Our room had a pretty pool view; too bad the weather was not cooperating. This hotel offers good free breskfast, and, believe it or not, their coffee is better than the one we had in the historic district the day before.
Easy to get to on Southern highway (17). Convienient to downtown and I-26. Very easy to get downtown also. Very clean and great for pets. Lots of areas for walking pets. The staff is very accommodating and helpful
We enjoyed our overnight stay at this BW. We had a top floor near the end, facing the pool. The pool was not heated and the water was quite cool. That made for a quiet evening after the sun went down. The room was a good size with two beds. We liked having two sinks. The cathedral ceiling really made the room feel large. The breakfast area was nice and large with different stations. That made the traffic flow much better. There was a good variety of items from which to choose.
My husband and I had a romantic (kids-free!!!) getaway, and the hotel a very nice base for all the touristy things we did in Charleston. It is just a 10 or 15 minute drive from downtown Charleston, but the hotel is surrounded by fun, local restaurants. We ate at the Swig and Swine and it was awesome! Our room was on the second story, accessible only by stairs, with an outside door. The room was clean, and I appreciated the Kuerig coffee maker in the room with several coffee options. The hotel staff were very pleasant and helpful. Upon checkout, the lady at the desk asked if I would want any bottles of water for our trip, as they were complimentary. I thought that was a nice touch. The breakfast was the best part of our stay. They had the usual cereals, bagels, yogurt, etc, but we especially enjoyed the biscuits and gravy, egg and cheese omelets, meat (sausage patty one day, bacon the next), and a waffle maker with an option for blueberry waffles. Delicious!! Overall, we definitely felt like we got our money's worth with this hotel, because it was in a great location, it was nice and clean, and had a great staff with wonderful breakfast options.
When we were looking for hotels, this one seemed a bit of a drive to downtown Charleston. We were pleasantly surprised that it is closer than we thought. Our room was quiet and the bed comfortable. I loved having a sofa in the room because chairs are so uncomfortable when relaxing. Another plus, the air conditioner was very quiet. This hotel is close to grocery stores, if you want to have some refreshments in your room, and there are good restaurants close by. The only negative was the breakfast. Neither hubby or I could find something decent to eat from the hot menu selections. If we travel to Charleston again, we plan on staying here. The staff were courteous and helpful.
Decent hotel, around 5 miles from Charleston Centre. It's an easy drive from the hotel to downtown, basically along one road. Excellent staff. Clean comfortable bed, updated room, and pretty grounds with a pool. Because it's on the edge of town close to highways, getting out of town in the morning is fast and easy.
We stayed here for 2 nights recently. I have to admit, I was leery of Best Westerns as they seemed rather rundown generally when viewed from the road. Well, this one was great. Now understand, you are not paying $200+ a night but for being a bigger, touristy city and paying a reasonable rate, this place was fantastic. Breakfast was good, room was very clean, quiet. Our room overlooked the central courtyard and felt like we were somewhere exotic. Staff was very nice. Bedding, linens, amenities were all very good. Parking was free. All together, I can highly recommend this location and hotel for a nice visit to Charleston. It was about 15-20 minutes from King Street, close to James Island and plantations. I think you will be pleased. We were in room 100 and as I mentioned, it was very quiet.
The breakfast was the best I've seen. The employee (Kim) had all stations clean, well stocked, and outstanding in every way. Kim was very attentive of not only the food, but also to the needs and requests of her guests. Well done Kim!!!
This hotel was nice and clean. Room in the back was quiet, no street noise. Pool looked nice but did not use it. Breakfast was ok, not great but not bad. Room was on the second floor and they do not have elevators but there was someone who helped us carry our bags up the stairs. Hotel is close enough to historic Charleston that it wasn't an issue because we had a car.
Excellent hotel. Very convenient place to stay. Very easy access to historic Charleston, shopping, beaches, and historic plantations. Service staff are terrific I will stay there again in the near future and recommend it to others.
We often stay in Best Western hotels. The rooms are typically comfortable and well appointed but this time BW went above and beyond. The woman who checked us in was superb - professional, friendly and thorough. We had missed lunch because of our visit to the Charleston Tea Plantation (a must-see because it's the only one in the USA). It was 3:00 p.m. and we were ready to chow down. Her recommendation was the Swig and Swine close by which just happened to serve great barbeque. Back at the hotel, our room was special in that it was on the ground level with its own private forest outside the window. All in all we loved our stay and it is just 20 minutes from downtown.
It was a nice hotel. I would have made the choice to spend more money and stay downtown if I go back again . The property and room was clean, however it had the underlying smell like people were smoking previously in the room. Fresh linens and coffee were provided daily. The setup is more like a motel and we were on the second floor, you will walk outside to get to your room. It wasn't loud that was a plus, just people smoking on the walkway between the outdoor rooms made it uncomfortable. The bed and pillows were very comfortable and you can tell it was recently renovated.
My wife and I stayed at this hotel after attending the Low Country Cajun festival on James Island. The facility is bright and extremely clean. The room was very clean and comfortable as well. Every one of the staff we encountered were very nice and welcoming. The complimentary breakfast was outstanding! We will definitely utilize this hotel for any of our overnight stays in Charleston.
My sister and I spent five nights here and were so pleased. The room was very clean, had comfortable beds, and even had a little fridge and a microwave. The staff was friendly and very responsive. An unexpected bonus was how good the "continental" breakfast was. Every day there were make-your-own waffles and pancakes, as well as the usual eggs, bacon, sausage, cereal, bagels, and pastries. The only reason I gave this property four stars is that it is situated on a very busy highway and it was difficult to get in and out of the place because of the traffic.
Stayed here for two nights while traveling north from Florida. It is a beautiful facility with comfortable, clean rooms. Staff was very friendly. The breakfast consisted of hot and cold items and served in a nice room. Well landscaped with beautiful azaleas that were in bloom. Would definitely stay here again.
We stayed two nights last week, and had a wonderful stay. The room was not large, but it was clean and had everything that we needed. The breakfast was nice and a great way to start the day. The hotel is located close to a grocery store, restaurants, and other stores. It is located about 20 minutes from Charleston and met our needs. I would stay here again. I gave it a 4 starts due to the size of our room and bathroom.
I felt I would not be impressed by this hotel so my expectations were low- but it was great! Didn't give 5 stars because it's not a 5 star hotel with 5 star amenities. But it was clean and pretty and my shower was amazing! I will for sure recommend this hotel for visitors to Charleston. We had a microwave, fridge and a keurig. Walls were thin so that's something to be aware of. I used a white noise app on my phone and all was well. Happy travels!
We recently stayed here and our daughter got ill the first night (not due to the hotel!). We told Sarah (the person responsible for cleaning our room) and she couldn't have been kinder. She cleaned the room thoroughly and then asked if our daughter felt better the next time we saw her. We truly appreciated her attention to details and the good care she took of us!
Visited Charleston and stayed here for 3 nights. Rooms nice and clean, property kept up very well. Breakfast was very adequate with hot choices everyday and well maintained eating area. Too cool for pool area but appeared very neat
The service from the check in until check out was very good. The room and bathroom were especially cleaned by the Housekeeper - Dianna Hamilton. Ms. Margaret kept the breakfast area restocked during breakfast and she was very helpful. The hotel was very close to the Citadel Mall, where we shopped and saw a movie!
Asked for a handicap room but it was on second floor with no elevator. The motel was full with no first floor rooms. However, the staff made sure we got a first floor room and moved all our belongs for us.
I would highly recommend this hotel for anyone visiting the Charleston area. Very close to downtown without the high downtown rates. Checkin and checkout were fast and efficient. I was especially impressed by the employee at checkin. Our room was not ready as we had arrived early and she gave us suggestions for nearby restaurants for lunch. She was also ready with maps to downtown and nearby attractions! The room was clean and spacious. Would definitely return.
The room was very clean. Woman at the front desk was very nice and breakfast was great, there were lots of food choices to please everyone. The Hotel is located 3 miles downtown and easy drive to three of the Plantations. They had lots of visitor information in the lobby. I would defiantly stay there again.
This BW is very clean and well maintained. The front desk staff were friendly and helpful. The breakfast staff and housekeeping did a great job too. The location is close to town, but at a very modest price. We had a great stay!
Great location - close to city for an excellent room. Extremely fast internet. A good breakfast- warm and a variety. Washer and dryer on site, good restaurants nearby. Just a great value for your dollar. Stick with BW when you travel.
We usually stay in a Best Western because is a good price for a standard stay, well, this particular Best Western was one of the best we ever stayed. The room was well decorated and very clean, the rain shower was almost like beeing at home, the have a hairdryer that works really really good!!! The beds were comfortables. The breakfast was until 10:00 during the week and 10:30 on weekends!!!!!! We loved that. And you have several option to choose from to eat, waffles, cereal, fruit, egs, juice, yogourt.... It's in a good location, 15 to 20 min. from downtown depending on the traffic, with markets and restaurants around.
As we drove up the East Coast staying nightly in Best Western hotels, we hit Charleston. Because the desk clerk was arrogant and condescending, we did not stay. We left and drove to a Motel 6 which cost half as much with a desk clerk who was delightful. Having stayed in 6 or 7 other Best Western hotels on this trip,this was an anomaly.
I had a business trip to Charleston and was looking for an affordable hotel. This came up with good reviews in a decent area close to historic downtown. I was very surprised. While the hotel is an older hotel they have remodeled the rooms and they are very stylish and updated. The Bed was comfortable and the area was quiet. The breakfast in the morning was quite good and had a great selection. I wouldn't hesitate to stay there.
This was our first time at a Best Western. We were on a wandering road trip through the south east. After this stay we stayed at Best Westerns the rest of the trip. It is an "older style" exterior entrance motel but it has been extremely well maintained. It is a clean, comfortable, reasonably priced facility inside and out.
This older style motel is meticulously maintained. The linens were crisp, fresh and clean. The staff is friendly and willing to help. I would stay here again. The only issue I had was that after staying 3 nights I realized the cleaning crew loves to get started early, so don't expect to sleep in. The comfy bed will make you want to sleep in though.
Everything was wonderful, the staff and facility were excellent. Breakfast the nest morning was great as well. The only issue we ran into was the parking. There wasn't enough parking spaces for the amount of rooms.
We loved this hotel as it was clean, had comfortable beds and was in a great location. We visited both Charleston and Folly Beach while staying there. The breakfast coffee was amazing and there was a good variety of foods to choose from. It is very dog friendly and in fact our dog was given a bag of treats and two bottles of water when we registered. We would definitely stay here again.
I've stayed here a month or two for work. I think the second room I got there were cockroaches climbing out of the tub drain. The wifi signal is really weak if you're staying in the back building, if you get one at all. Breakfast is pretty good, but would be better if they mixed it up a bit and added some variety. Other than that I can't complain. Also the ladies at the front desk have always been really nice!
We were happy to have a clean room with a fridge and microwave. The breakfast was decent compared to other hotels in this price range, and had a really great variety of choices. We were very impressed with the friendly staff. We will stay here again if we come back to Charleston.
We stayed at the Best Western the night before our anniversary cruise because of their stay and cruise package. The front desk manager was able to accommodate us, even though we got there early, with an immaculate well appointed room. We skipped breakfast, but the coffee was quite good. The shuttle to the port is a quick 15 minute ride, and they are willing to drive guests at different times. We were instructed to park in the back of the complex, and all was fine when we arrived back six days later. I highly recommend this package, the staff really knows what they're doing.
This is a decent hotel, with clean, comfortable and quiet rooms. I appreciate the room having two separate sinks, which is good for family. there are also plenty of built-in USB ports for charging your phones, ipads, kindles, etc. there is an in-room microwave and small fridge. There are plenty of parking and the staff is very friendly and helpful. However, be aware that, even though the hotel is only 4 miles from the cruise port, French Quarter and City Market, it can take 15-20 mins to get there because of heavy traffic on the Savannah Hwy.
We had a great stay here for two nights. The hotel is very close to Charleston so was easy to get in to town for a tour, and for dinner. This is an old hotel with two floors and the doors to the room to the outside - no elevator so if you have issues with stairs as we do ask for a bottom floor. We did and they accommodated us no problem. The room was small but clean and had all the standard amenities. When we got back from Charleston for our second night, the room had been cleaned and made up. Breakfast was good although they don't always refill the hot dishes very quickly. A good stay, would recommend!
We stayed here 2 nights and found everything to be good except for the smell of urine in the room. The front desk staff was very welcoming. The room was a good size. The breakfast area was a liitle small to accomodate everyone. We had to wait for a table to sit and eat. It was convenient to downtown. Would stay here again.
The service was great the night we stayed in the room. Breakfast had plenty of delicious options. Didn't have to wall a mile to smoke. The price for my family hotel stay with Park and Cruise Shuttle was excellent. I will stay here for every port visit!
We were looking for a comfortable, reasonably priced hotel in Charleston for a short trip to the city, and this Best Western knocked it out of the park! The room was clean, the beds comfy, and the staff kind, helpful, and welcoming. From housekeeping to the front desk to the breakfast attendant, we were treated like valued guests. The location was also awesome. Even during the evening rush it was easy to get downtown and back. It's surrounded by various dining and shopping options as well. If you're looking to a basic hotel for a fair price and attentive hosts, this is your place! We would definitely stay again!
Clean rooms and great service. Kim, the breakfast attendant, is awesome. She works very hard to ensure the food is always stocked and will get anything you desire immediately if it is not already out. Front desk attendants are also very courteous and helpful. The only recommendation I would have for the dining room is to have a selection of fresh cut fruit in addition to the apples, oranges and bananas that are already offered.
Stayed two nights enroute to Florida. Greeted warmly and graciously by reception desk. Room was clean, quiet and spacious. The staff at this location are outstanding! Breakfast was hot, plentiful and delicious. First time and this area and we asked the staff multiple "touristy" questions. They answered us with politeness an patience. t will be on our itinerary to stay at this Best Western again. Keep up the good work and thank your excellent staff for a great stay!
We stayed a couple of nights in comfortable clean room. But if you're hoping for friendly and attentive staff, you may be disappointed. If the food or coffee runs out before 10 a.m., don't expect any effort to them to accommodate or apologize. Staff could use training in customer service.
i had a great stay here, staff was nice, breakfast was great, room was clean. The only issue i had was the walls to the room were very thin and had very loud people staying next to me. neighbors were up till 1 with the tv blaring on one side and singing on the other side. I'm sure this doesn't happen all the time, but just something to watch out for.
I wish TA had a good rating because that's what this hotel is. It's not average but it's also not quite to the very good mark. It is, however great if you are heading out of Port Charleston on a cruise. Rooms were fine. Breakfast typical. Price to park and cruise was economical and the transports to and from the port were flawless and swift. A+ on the transfers. Hotel is close to downtown but Savannah Hwy is EXTREMELY busy with traffic. If I ever cruise out of Charleston I would likely stay here again.
It has a great location. It is just outside Downtown Charleston on the main road into the center of town. The Airport is only a ten-minute drive away. Considering the prices of hotels in Charleston, this hotel has great value.
We stayed at three Best Westerns on this trip and this was by far the nicest. Still a motel, but the room was bigger and nicer than average. The free breakfast was good. It's about a 20 minute drive (without traffic) to old downtown Charleston. We had an electric car and there was a charging station just down the block within walking distance. There was a pool but we didn't use it.
Wife and I stayed two nights. There are 2 buildings, and we were put in the sort of lower-end back section. At 1:30 am, someone tried to break into our room through the adjoining room door. My wife yelled at the person (I was sleeping under medication) and they ran out of their room and away. Admittedly we did not report it until the next morning, and they gladly switched us to a room in the front building. They had quite a few construction workers staying there, some of whom would stand around talking loudly in the parking lot. With this being an all outdoor entrance hotel, the sound of those conversations carry. Breakfast was fine, about what one would expect from an economy hotel. The staff was attentive, and that meant a lot with the security issue that came up. We probably wouldn't stay here again.
We arrived at 2am to our room. It was in perfect condition. This is an older hotel, but nice. We were located in the second building (not attached to the main building). The breakfast was great! Love the pancake maker.
We looked for a hotel that had a free shuttle to and from the port and where we could park our car during the cruise. This really fit the bill. Our room was great with a comfy bed, microwave, refrigerator, beautiful bathroom and nice view. The staff was welcoming, fast, and very helpful. The shuttle service was very good with next to no wait time and with the shuttle waiting for us when we disembarked. Breakfast had several hot choices and was good. We will stay here again.
I was concerned that this Best Western wasn't located in the Historic District, so my first surprise was to find out that it is only 5 minutes driving to King and Meeting Streets!!! It was also close to every major tourist spot in Charleston, just a few minutes driving. The hotel is really good, VERY clean, GREAT breakfast included and a staff that it really is something else and makes the difference! If you are planning to go to Charleston and visit this city, do not waste your money in booking an expensive hotel where to stay. After all, you will spend most of your time outside and you will need a good place where to take a shower and rest at night in order to charge your battery for the next day. And with its location, close to everything, you will be more than happy staying at the Best Western and using the saved money in visiting more places and enjoying the fine restaurants this beautiful city has to offer.
Staff is friendly, rates are fair, being able to stay the night, leave my vehicle there and being shuttled to the port for my cruise was great. the continental breakfast was a bonus. Will definitely use them again for future cruises from Charleston,SC.
Great hotel Very central close to heaps of dining options and close to historic areas Rooms are spacious and very clean Breakfast was really good Only negative is people smoking all over the place as rooms are smoke free Buds everywhere and reeks of smoke
Very convenient pre-cruise package available at this hotel. The shuttle service to and from the port worked out great. We did not even wait when we got off the ship, the shuttle was waiting for us. Hotel was clean and breakfast was included as well.
I checked in to the hotel on my way back from Florida on 12/31/17 to visit some family. i booked the suite until 01/03/2017. The check in was smooth and fast and I went to the suite which was on the second floor. There are no elevators so you do have to carry your bags up the stairs. On first glance the suite seemed nice enough with a spacious living room and dining area with a flat screen tv,microwave and refrigerator and a bedroom and bath room but upon further inspection I noticed that wall outlets didn't work and the bathroom exhaust fan as well as some of the wall outlets to plug up shavers didn't work. As the outside temperatures dropped the living room area temperature dropped to 63 degrees even though I I had the heat set to 74 degrees which by the way was the maximum temperature you could turn the heat up to in the suite. I called the front desk the following morning and they did promptly send the maintenance man to try and correct the problems. He changed the heating system filter was was very dirty but it didn't make the living room any warmer because the problem was that the airflow to the living room air vent was not strong enough to deal with the cold temps which were in the 20's. I called the front desk asked to be put in a another room which they did but they didn't want to give me a room discount for the inconvenience of having to not only downgrade my room but also having to move to it in the cold until I threatened to go next door to the Sleep Inn. My wife did not want to wash our clothes because the laundry room was outside in the cold.( What a dumb idea that is ! ). The free breakfast was decent in a nicely appointed room overlooking the pool and the woman that was in charge of it was very nice. Overall my stay was disappointing and I would not stay there again.
The breakfast had lots of choices! I was very impressed with that! We got in late and went straight to bed and then just woke up had breakfast and headed out, so we didn't really do anything else there, but the staff all seemed very nice.
Kim from continental services, was a delight, courteous and friendly . She provided much needed relief and break from the sub zero snow storm outside, where as such events are normally anomalous for this area.
The check-in staff was very friendly. The room was in excellent condition, could not tell that this is a pet friendly hotel. GREAT value when you consider the rate. Less than 10 minutes from the tourist areas of Charleston.
I arrived after midnight and was greeted by very friendly front desk staff. She sorted out the mess I had made online a had me in my room in just minuets. upon arrival at my room, I was pleased to find a clean and modern room.I stayed two nights and would have stayed longer but had to get to my next destination!
We were pleasantly surprised with the quality of this Best Western. Rooms were very clean, grounds were very nicely kept, but the best thing is their customer service. Staff is very friendly! My teenagers kept sleeping in and we got to breakfast late (10 min. til closing) They ran out of hot water but made me a pot for tea. We ran out of TP and when we called they were at our door within 2 minutes. At other hotels we would have to hunt them down for anything. We also brought our dog and they have ample areas to walk them. But please clean up after your own pets. Lots of customers did not. My kids want to go back in the summer to enjoy the pool area. We also like the fact it's a couple of miles outside the touristy stuff.
It's a good value motel near Charleston peninsula with friendly personnel. The room facilities are modern.The breakfast was a bit overcrowded I had to ask for eggs to be supplied and a bit of noise in the rooms as their are next to the parking
It is a comfortable staying experience. It is conveniently located in the city. I found the music in the lobby very beautiful and with excellent taste. The breakfast was very enjoyable, which was also a great help to our travel schedule
We stayed 2 nights as we explored Charleston. Really liked this hotel for the comfortable rooms, well lit and spacious breakfast area and the fascinating pancake robot was memorable. It worked very well, because I just had to try it out and was completely satisfied. Staff in the breakfast area was hard working and always checking things were to your satisfaction. Pool got some use, but sunning on the deck was the priority after a day exploring. We would certainly stay again.
Great stay and a great value compared to other hotels in the area. Room was well decorated and clean - staff is friendly and helpful. I would definitely stay here again! Not far from downtown restaurants or the islands.
Booked a room here last minute while taking a detour to Charleston off I95. Nice place, in a good location to down town, clean, friendly staff even offered my service dog a dog biscuit, not noisey at all, we slept well, the price for location was good too.
Stayed at the Best Western in Charleston - quick Lyft/Uber ride to downtown. Great place to stay and prices were great! If you are looking for an affordable hotel that is not too far from downtown, this is a good place to stay.
Rooms were clean, grounds were well maintained. My stay was quiet and the breakfast was good. The location of the hotel was central in the West of the Ashley part of Charleston, making it easy to get around.
This Best Western motel is perfectly located a few miles outside downtown Charleston - thus much cheaper than staying in the city. Rooms are large and clean, there is a pool, and breakfast is a little better than basic (you can make your own waffles and pancakes). The girls in the reception are friendly - but you can't ask the about anything outside the motel's premises. Never mind.
Booked this trip months ago and thought the price was good. After staying here it was a GREAT price. Clean rooms, friendly staff, good location to attractions. Will stay here again. Beaches are great!
Very nice hotel with a clean, quiet, safe and comfortable room. May only qualm is the fact this is the fourth review for a one night stay that I've been asked to participate in. How many more to go I wonder?
pretty outside and in,very clean and neat,room very comfortable and everything worked ! we have stayed at more expensive hotels and gotten much less. pleasant staff, good breakfast bar. room was a nice size - plenty of room to stretch out and be comfortable. very quiet too, we , we did not hear rooms next door. large shower and roomy bathroom.
Staff was very friendly, the room was clean but we found 2 small rouches in the bed on our second day, Breakfast was ok not much selections. Overall the place is ok the best of it is the friendly staff
I called directly to the motel to make reservations and was greeted by a very pleasant and helpful lady. She took my information and I requested a ground floor because I was traveling with pets. When we arrived, I was given a ground floor on the back side which worked out great for taking the dogs in and out. At nighttime the area was well lighted making you feel safer when going out at night. The doors opened up to the outside. We found the room to be clean and fresh. Everything was in working order. Breakfast the next morning was great and the lady attending to the area kept it clean and stocked. If you are on the backside of the motel, you will have to walk around the other buildings to get to the breakfast area.
We wish to thank you for services at Charleston Inn. We were certainly not disappointed by any means with our stay there. We must confess that its location seemed a bit out of place, but certainly convenient. (Nothing wrong on BW's part at all.) We are certainly glad we trusted how we'd found Best Western in the past -- our stay there was very pleasant and the room was excellent! Frankly, this was the best room out of the three we stayed at. We didn't get to meet much staff because we left early morning to get to Fort Lauderdale.
Everything on this stay was great. Great staff, great room,great breakfast, great location to Charleston downtown and reasonably priced. Could not have ask for more. The staff went out of their way to help us in any way the could. The grounds were keep up nicely. the breakfast staff was great also. Keep up the good work. Would definitely stay here again.
Stayed here five nights while we explored the Charleston area. Location was great, much lower price than downtown hotels but easy to get in/out of town. Breakfast was fine, included hot food items such as mini omelets, waffles, sausage, etc., as well as the other usual items for breakfast. Room was very clean and well maintained every day by the staff, who were always helpful and cheerful, but never obtrusive. I would definitely stay here again on a next visit to Charleston.
Very courteous staff, nice room, awesome breakfast. The lobby was just decorated for the holidays, wonderful scent. Entire facility was very clean. Only a few miles from downtown Charleston. Able to pull right up to the door for easy unloading/loading of the car. Would definitely book again
Great hotel, unbelievably quiet, even though it was full every night. About 12 mins to the main tourist destinations. Given the price it was much nicer than I expected. Very clean, very helpful staff. Breakfast was not the best I've had, but was more than adequate.
One of the best features of this hotel is the rooms in the back off the main road and away from the pool for peace and quiet. The pool is beautiful and the breakfast room is more like a dining room with a nice selection of quality foods. A must stay when in Charleston. easy access to downtown or the beaches.
The rooms all have outside entry and the upstairs rooms must be accessed by an outdoor stair case lots of fun with luggage. Paper Thin walls so very nosy and the room was dirty. the picture and price indicate a much better hotel than it was --about the caliber of a motel 6
Very clean. Staff was attentive and competent, including house-keeping staff. Everything worked as it should. Excellent value for the money. We definitely will stay at this location again. Parking was convenient to the room (room was quiet) and the motel is within walking distance to several excellent restaurants. Excellent value for the money.
This Best Western was nice and staff was nice. The quality of the room compared to the cost of the room were not compatible. The room rate was extremely high especially for a room with street access. The pool was beautiful and a nice size. I would stay here again, hopefully the rate will be less. The rate of the room was only a few dollars less than the Hampton Inn.
super motel and staff excellent breakfast excellent location for visiting Charleston Rooms were very clean and beds were new and very comfortable my wife and I had a great motel experience and plan to come back soon
We were warmly welcomed by Shanavia. She was very helpful with explaining where our room was, breakfast hours, wifi pw, etc. Very pleasant and friendly. During our stay and at checkout - everyone at the front desk was always cheerful and helpful. The location was great. About 20 minutes to downtown by car. About 20-30 minutes to Drayton Hall, Middleton Place and Magnolia (to mention a few.) There are a lot of great places to eat in within a mile or so in either direction. Lots of outlets - especially bedside for cpap and charging. Bed was extremely comfortable. TV worked well - lots of stations and viewing guide. The room was very clean and large. King bed with sofa and coffee table. Breakfast room was large, clean, very nicely decorated and the selection of food was generous. No complaints.
We stayed three nights and were very pleased with our room. It was at the back of the hotel (farthest from the highway) so it was very quiet. The room was comfortable and clean. The included hot breakfast was a step above the usual breakfast offerings. The sausage patties and eggs were a welcome addition to the usual waffles, cereal, yogurt, etc. There were even biscuits and gravy! The front desk staff was genuinely friendly and helpful. The location right on the highway made it easy to get downtown quickly without paying the exorbitant prices for staying downtown. I would definitely stay here again if I were in the area.
booked primarily for cruise package, was not disappointed. shuttle ran as scheduled, room was nice and clean, everything in room worked, desk was nice and helpful, breakfast was very good with hot and cold selections, ample restaurants located nearby just couldn't ask for a better stay. when we cruise out of charleston again, best western will be my first choice..thanks best western zero complaints...
A comfortable room with a nice breakfast in an ideal location for the Charleston area. I loved the Angel live oak tree in Johns Isaland and Folly Beach - unique seashore town. I saw two plantations and spent time in historic Charleston with its great dining.
Check in was a breeze and our room was on the ground floor. Room is very clean and beds comfortable. Breakfast area is large and good selection. The weather was nice enough to eat outside in a nice area. Landscaping is very good. This is the 3rd BW we have stayed in the last 3 nights and it is the best one so far. Would definitely stay here again.
Stayed on a cruise package. We done this here before and never disappointed. This is very convenient both driving into Charleston from I-526 and for the shuttle to the port. My suggestion is to arrive early and just relax. Great BBQ within a very short walk.
I highly recommend this hotel. They are pet friendly which is important to me. My room was spotlessly clean when I arrived for the night and it was extremely quiet being far away from the main roadway.
great hotel,clean,nice breakfast,very helpful staff,shuttled to and from cruise port safely and quickly.what else is there? they even helped us figure out our navigation equipment since i am not very tech. saavy?
We stayed at the hotel for two nights while waiting to sail out on a cruise ship. The hotel was recently redone. It was clean and comfortable, with beautiful grounds and large pool. The staff was friendly and helpful and very professional. Breakfast was good with many fresh options. The cruise and park option worked out well, with a smooth transfer too and from the port and safe parking for out vehicle. I would stay here again any time!
This is a really nice hotel with a great friendly helpful staff. The grounds and room were very clean with the amenities you would expect from a hotel these days. I had been by this hotel many times and have usually stayed at the Sleep Inn next door but when Choice Hotels screwed me out of promotional points for recent stays, I cancelled my reservation at Sleep Inn and reserved here. I am so glad I did. Anymore Choice Hotels I have stayed at have been a toss up as to whether you get a gem or a dud but I was very impressed with Best Western. If this hotel is an example it looks like they have upped their game and I will be using them from now on.
Hotel was easy to find. Nice appearance with easy access to highway. Staff were pleasant, helpful and neatly dressed. Clean lobby, dining hall and guest room. Comfortable beds in guest room. Good breakfast selections with large dining all.
We stay here every time we visit Charleston. The hotel has the best breakfast and the staff has always been accommodating. It is a short distance to any of the local beaches and downtown Charleston. We look forward to our next visit.
Nicely repurposed older motel. Rooms are fresh, but dark. Limited natural ventilation. Old, noisy AC fan. Breakfast was typical motel fare. Fresh fruit would be a plus. Ran out of coffee 2x in 3 days.
This hotel is close to several restaurants and conveniently located for sightseeing. It is comfortable and had a full hot breakfast. The staff was very helpful. Our tub drain was stopped up, and they came to fix it immediately after we reported it. Rooms open to the outside, no inside corridors, which is what we prefer.
My wife and I stayed here for 4 days. It was clean and quiet. The staff was super friendly. We ate breakfast here twice (included with the stay) and it was what you'd expect - eggs, waffles, yogurt, etc. It is 15 min from downtown Charleston which was perfect for us, and there are several AWESOME restaurants within a mile or two.
Great value....clean....friendly service and very good breakfast. Location was close to downtown with lots of options for places to eat. Had a Dunkin Donuts nearby!!! Great for lovers of DD coffee! Best Western was a much better value than the downtown hotels....and so easy to get to. Greeted warmly by staff. During our road-trip to North and South Carolina we stayed at 4 different hotels....this was by far the best.
The hotel is in a Great location.The rooms are extremely clean and comfortable. Staff us very friendly, polite, professional and helpful. Ample parking which was free and internet was great as well!! I would definitely stay again!!
We flew to Charleston for my son's wedding and had a wonderful stay at this hotel. The staff was so nice and the rooms were big and comfortable. It was also in a great location close to downtown Charleston so we got to do lots of site seeing. Loved the history there. Thank you Best Western Charleston Inn!
We booked this hotel due to the close proximity to the downtown Charleston area as well as the great value. This hotel had one of the highest ratings in the area and it did not disappoint. Only a 10 minute drive to downtown helped to make this an easy place to visit.
The hotel was nice enough for the price. We liked it and enjoyed our stay. Breakfast was just ok, eggs were scrambled but in one big lump. sausage patties both days, should alternate with bacon or links.
This was an ideal base for exploring the Charleston area. Better value than in town itself with ample parking and quiet, peaceful nights. Our room was clean and comfortable and there is a good sized pool to relax by. They were a little unbending when my husband asked for a late check out as he had an evening flight but other than that it was very good.
Great hotel for a few days getaway and visiting Charleston. Fantastic pool and friendly staff. Access to local planet fitness gym. Breakfast provided by Kim. Really tasty. Diner very clean and well laid out.
This was another good BW hotel. There were no problems and the breakfast was good. The bed was comfy. It was the quality you expect from BW hotel. The TV was on when I walked in and Star Wars was playing so that was a good sign.
We've always enjoyed our stays here and love the updates they recently made. The new decor and furnishings are very nice and well laid out. Our room was exceptionally clean and the bed was so comfortable (and I have back problems). The free breakfast is the best anywhere and the dining area is very welcoming. The staff is wonderful and check-in and check-out were quick, easy and friendly. The location is also very convenient. I can't say enough about this place!
No question: the best part of this hotel is its large pool with plenty of lounge chairs and nice landscaping. This is not your average roadside motel pool. It's relatively private, well away and hidden from the road, and is surrounded by a large patio with lots of seating. Most of the rooms are double doubles (and by that I do mean double, not queen, beds--so if you're a big guy, be careful when booking!). The rooms are clean, well air-conditioned, and have the expected amenities. The breakfast has ample choices, although a major disappointment was the biscuits (hard and doughy) and gravy (loaded with sausage but sludge-y). In addition to the make-your-own waffles, they also have a pancake maker, which, at the push of a button spits out two hot pancakes per serving. Ingenious! The staff is very polite and efficient. Be warned: if your room ends in 20 thru 49 you will get your morning exercise walking to breakfast! This is good, though, because there is no workout room (passes are available to a Planet Fitness). There are second floor rooms but no elevator, so you will have to hump your luggage upstairs. A sign says help is available, but you will have to call the desk. FYI: although the hotel description doesn't mention it, there is a coin-op laundry for guests. Finally--when you go to fetch ice, be sure to bring your room key because the ice machine won't work without it. You are literally minutes from downtown; however, at "rush hour" the traffic on the Savannah Highway (Rt 17) is very, very heavy and there is a traffic light on just about every block. Be prepared for a lot of stop-and-go.
KIM. Is amazing, she greets everyone with her friendly smile and welcoming personality. Every morning we had a great breakfast. She was very knowledge of the area. Would recommend this place to stay. Great location, good food, friendly personal.
Nicely located hotel, pool outside the supplied towels and pool noodles, staff was pleasant too. Clean room too! Price great for its purpose also. Win win. Free wifi, parking and breakfast. Room also came with hairdryer, iron and ironing board, plenty of towels and hotel amenities (soaps, shampoo and lotion).. it also has tons of wall charger options for all those electronics for you & guests.
Had never stayed at a BW before. BW Charleston was very CLEAN, the room was very SPACIOUS, the STAFF was very helpful & friendly. We enjoyed the afternoon by the pool. Lots of choices nearby for an evening meal. And the following morning I ate a delicious breakfast outside while I read the USA Today that was FREE. Definitely staying there again when near Charleston.
After staying at the Best Western in Myrtle Beach for 4 nights , my husband and I looked forward to another wonderful stay when we checked into the Best Western in Charleston. Much to our displeasure this was not the case. Upon arrival in our room, we found an air purifier running and sitting on the desk. There was a bottle of cleaning solution left in the bathroom and no soap was available. When calling the front desk, the clerk offered to move us to a new room but we opted to stay and have the room cleaned instead. The maintenance man came up and got the purifier and the cleaning solution and brought several bars of soap and some lotion. The next morning when I went to take a shower, I moved the shower curtain and found a washcloth left from the previous guest hanging on the curtain rod. It appeared that this room was not thoroughly cleaned after all. I expressed my displeasure upon check out and was refunded $50 out of our total cost.
What's not to like here? The rooms are well-maintained and very clean. Our sleep experience was wonderful. The landscaping is excellent and so much more than you would expect in an inexpensive hotel. The pool area is large and well-maintained. Breakfasts were more than you normally get, with waffle irons, a pancake machine, eggs, sausage, biscuits and gravy, fruits, cereals and more! The breakfast area is large and very clean with outside dining available. It's a small point, but the business area has Apple's Air Print so I could print wirelessly without any security issues. Loved that! The staff we encountered were all very friendly and eager to make sure we had everything we needed. I also like that the front desk is staffed 24 hours and the night manager was fine with my 5:00 AM appearances for coffee. This hotel is about 15 minutes from the old-town but also has a lot of dining choices nearby. We would definitely stay here again!
We did a park and cruise and it worked out great. The shuttle was convenient and our car parked great where it was - it felt secure. The hotel looks like it's been recently renovated and looks great. Recommended.
We used the Park n Cruise package to stay here prior to leaving Charleston on a cruise. The room was great, breakfast good, transportation to and from port went smooth. We will stay here again next time cruising from Charleston.
We had a spacious king room. The bed was very comfortable. The staff were friendly and helpful. The breakfast was very good and items kept well stocked. Great coffee! The pool was great and we used it most days after sightseeing. They are painting the buildings so they look fresh and nice.
We stay at the BW Charleston In every time we are in the area. We travel with our crate trained dog and they are always happy to accommodate. We also need a room for the disabled. The room is always spotless. The breakfast is really nice. The entire staff is helpful.
I found the staff to be extremely friendly, professional and went out of their way to be respectful and helpful. It was such a pleasant experience to see such nice staff during a time when there is so much negativity going on in the world. Your employees should be told they are exceptional.b
Arrived on the 21st ahead of the eclipse. Staff was really great - offered 'eclipse glasses' while we waited for room. view the eclipse and had a great time. The free breakfast was great - Kim needs to be singled out on this. A tireless worker - great person. Very helpful - and great with helping the little ones get what they needed and also cleaning up after them. She kept everything running smoothly. Refilling all of the items, and a generally nice person.
Room was so clean and beautiful. Y'all have a gorgeous hotel. I've always heard good things but wow. Will definitely stay there again. It was close to everything we planned to do and see. I loved I was 20 minutes from everywhere we wanted to be. My only disappointment was things being closed that we hand planned to do because of IRMA. So I will definitely be back when the weather's better.
We traveled a long way to find a hotel to accommodate us. They were friendly and professional, and we would definitely return. They have an excellent breakfast, and they are pet friendly. They understood we were scared and exhausted, and they couldn't have been more gracious.
We were able to get a room at BW when we evacuated for Irma. Our handicapped room was very nice and the hotel was pet friendly! We found the location to be very convenient to everything and the staff was very accommodating and friendly. We would definitely stay there again, hopefully for pleasure and not for another evacuation.
Great hotel to stay if you have a pet traveling with you...hotel room was quiet with solid walls, hotel staff is friendly and service-oriented. My family and I stayed three nights there during Irma (hurricane) after driving 500+ miles from SW Florida. We were fortunate to find a hotel with vacancy and is pet-friendly to boot (we had our two Pomsky pups with us). Definitely recommend this hotel for its reasonable cost, friendly staff and quiet rooms...the daily complimentary breakfast is handy, and offers a variety of food selection.
Everything about our stay was Great! Could not have asked for anything more...it was a very nice place to stay. We evacuated from Brunswick Ga during hurricane Irma. The drive to the motel was easy and the motel was conveniently located. Over all it was perfect! We really like BW.
This was a great hotel for the money. We had a slight issue with our room but we were moved to a new room. The front desk clerks were great. We had to leave early due to unforseen circumstances but I would stay here again.
Our stay at Best Western in Charleston was very relaxing and accommodating. Our room was clean and the beds were some of the most comfortable I've ever slept on in a hotel. Kim set up a great breakfast for the guests and she was extremely kind to everyone. The pool was clean and the grounds were beautiful. This is definitely the hotel to use if you are staying in Charleston.
Check in was a breeze, the room was clean & designed well, the bathroom was spotless, the bed was comfortable, and check out was easy as well. Everyone we came into contact with was friendly and professional. We enjoyed our time at this hotel and wanted to give a special shout-out to Shanavia, Angel and Da-Quana for their exceptional service. We will definitely stay again when in the area.
The staff was very friendly. Breakfast was good, pool was nice, room was good, beds were comfortable. Cleaning staff was very helpful. Are was good. Only a 5-10 minute drive to food or dollar store (in case you forget googles).
Very pleased with overall stay. We plan to come back here on our next trip to Charleston. No complaints about room. Very clean and comfortable beds. Good continental breakfast. Would liked to have variety of meats for breakfast, not just sausage. Great large pool, 10' at deepest end. Short drive into historic Charleston. Lot's of eating places nearby. Great stay.
The room was clean. Plenty of towels etc....Beds were comfy although the extra blanket i asked for was "rough" They definitely need new blankets. "Service" was quick. I had to call for the refrigerator knob to be turned up (there wasn't one) maintenance came right over & fixed it. The hotel location is "good". It wasn't far from anything that we'd plan to do. We got everywhere within minutes. Breakfast is included & the selection was nice. Our breakfast attendee, Kim, was exceptionally attentive, friendly & kept the dining area clean!
Room numbers were hidden behind a wall for some reason. It may have been the rain and damp weather, but I turned the fan off, because the temperature was fine without a/c, but with the people noises outside and the smell of dogs in my room, I had to turn the fan on, just to control the smells and noises. I could hear every wag of the dog's tail beating against the floor upstairs and the people outside were not considerate of other guests when they talked loudly outside into the night, while others were trying to rest. The breakfast was good and the beds were comfortable, but not a high quality experience for me.
I loved Kim, the lady working breakfast. She was so nice and the food was plentiful and phenomenal! Best hotel breakfast hands down and best service from Kim! The rooms were nice and neat and the location was very close to the main district.
We traveled as a couple, rented a room with a king size bed, were located on the first floor. The room was what one might expect, nothing to distinguish it good or bad. The service at check-in was prompt and friendly. Daily room service was neat and clean. Breakfast room was busy, some temporary shortages on food but quickly replaced. On check-in we could not get on-line, messages kept coming up that the network was at capacity. Considering this was 6PM that seemed unlikely. I notified the desk and the two folk there said they never had encountered this before. I tried again and found an 800 number at the bottom of the page so I called it, got a tech directly, and he checked and said the router was not releasing addresses when people retired from the network. He rebooted the system and 6 minutes later we were on and had no further problems. When I went to check out I stood in line four feet or less from a young man who was asking the receptionist for a change of room. They had been there two days, and he, his wife, and 2 children were suffering from multiple bites, red pin pricks he called them and he mentioned picking up a towel from the floor and finding multiple bugs on it. He was told he they did not have a room available to which he could be immediately moved, but he said they would go to the pool area and wait. He was dark haired, about 30 yrs of age, and wore a grey T-shirt with the words Southern Pines Fire on the back of it. We had no problems of this sort, but I felt obliged to report what I witnessed.
Staff great, clean, clean, clean... nice pool deck. Lots of parking, not loud area. Perfect place for a fault to grab a few days away from home. We were even given eclipse glasses the day of the eclipse awesome.
I will definitely recommend Best Western Hotel to all I know. MY daughter, who lives in Charleston, stopped over to see my room and your hotel and intends to tell anyone who visits her to go to Best Western.
This place was awesome. My boyfriend and I came to Charleston on vacation and we loved the hotel. The colors were very vibrant and the environment was beautiful. We loved the pool and the bed was very comfortable! It is more of a motel type but we liked that because the rooms were easily accessible. I would definitely recommend!
we loved the pool! Clean and refreshing and pool toys for the kids. All is good. WIFI good. Breakfst good. Location good. Room good. Bed good. Service good .Bathroom good. Number of outlets good. Check in was good. Check out was good. Places nearby to eat was good
This hotel was very clean, well maintained, and had a lovely pool area. Check out was at noon, and had a breakfast available until 10.30 a.m. Convenient because who wants to be rushed while on holiday? Very friendly staff. Pet friendly. Will most definitely stay here again.
We needed to find a place that would welcome our dog and this was a perfect choice. The room was more than adequate and on the first floor making it easy for us to take her out. The free breakfast was excellent
Was in Charleston on a Weekend and wanted to stay as close to the peninsula as possible without breaking the bank. This is a good location for a reasonable rate, just a quick Uber ride downtown. The hotel is clean, the beds are comfortable and the breakfast is good. The woman working the breakfast area could have used some help, but that was no fault of hers and more to do with the despicable behavior of some of the "guests"..despite that, I would have no issues staying here again !!
Enjoyed our stay. Close to James Island, Folly Beach and downtown Charleston. Room was clean and beds very comfortable. Breakfast was good quality with plenty of choices. The hotel was clean and well kept. Did not use pool but was a very nice area. Plenty of parking. This is a two story hotel and there is no elevator. Something to keep in mind for handicapped people.
We wanted a place that was easy to access downtown (Old) Charleston but didn't really feel like paying 300+ a night to sleep. This place is a great location. Less than 15 minutes to Downtown easy to access. Lots of parking. Many really good restaurants close by. Staff was friendly and helpful. The buildings are older but well maintained and clean. Great pool! Pleasant surprise. It is huge and clean and lots of seating.
Loved the pool, gardens, breakfast and room decor. We would definitely stay here. Switched to Holiday Inn right down the street on our second day in Charleston because the other couple we booked rooms with had a reservation there for day 2 of our trip. I was so disappointed in having to transfer from the BW. I loved this hotels gardens and the pool was lovely. Awesome, awesome breakfast--omelets, waffles, pancakes with pecan syrup . . .
I had to change rooms. I saw flying roach. In middle of night second room same thing. The toilet water pressure was not good and,made a fog horn sound during flush. Second room had mix matched bed one high bed one low bed. Rolled over to syrup or drink stains on side of night stand. Filthy!
We stayed here after returning from a cruise, before driving home. The room was very clean with a mini fridge, microwave, ironing board and iron, comfortable bed, nice flatscreen tv and great air conditioner. The pool was amazing with towels, noodle floats, a drinking fountain, laptop plugs around the fencing, and nice lounge recliners. Water clean, great temperature and variable depth from 3-10 ft. with lots of room to relax. Breakfast buffet, pet friendly, computer room and friendly staff. Downside on our stay, breakfast buffet needed to be restocked as several items were empty, towel holder in bathroom was broken, and grounds crew got clippings all over our car after weed whacking. Overall a good stay, need to work on details. We would stay here again.
Our stay was short, but sweet...we stayed at this BW one night of a 11 day road trip. and our stay was comfortable and pleasant. I recommend this Best Western for a comfortable and pleasant stay! Great and helpful staff, great breakfast included with the room, swimming pool available and hotel in centrally location to restaurants and shopping.
Cute place but needs some information corrected; employees were smoking outside the front entrance (not pleasant) and residents were smoking at various outdoor benches. We saw "Smoke Free" advertised at this hotel but it was NOT. Maybe inside, but when you walk outside to the pool, to breakfast, to the lobby, and everyone is smoking, it's unpleasant. This would not be allowed in a progressive city .
The Best Western was a wonderful place to stay for our quick trip to Charleston. The location was nice. Not downtown but only about a 10 minute drive to downtown. The room was very nice and clean. The bed was super comfortable. The bathroom was a little on the small side but not a problem at all. The staff was very nice and helpful.
It was a girls trip to have a fun night in Charleston . The place was tucked away clean & frendly staff . It was 5 miles to downtown Charleston. We used Uber to get around . It cost $10!. Our fridge was broken & had no wash cloths and no hot water at all! . Make sure to check for those 1st thing next time.
The hotel was nice and clean. It wasn't a far drive from the Meeting St or other sites we visited. The staff was friendly. Breakfast was your standand breakfast items. I liked that we could park right outside our room.
1 night spent on a stop over, driving to Florida. Nice hotel. Clean and functional. Nice swimming pool. Breakfast fine, as we expected from a Best-Western. I would go to this hotel again if I had to stop in Charleston again (the city nearby battery park is very nice)
We were in town for my daughter's wedding and had a guest from Tokyo, japan. we rented 2 rooms. One room was for 3 days and the other was for 2 days. The beds are really comfortable, lots of pillows and the air conditioner was great since it was 96 degrees in Charleston. My only suggestion is that it would have been nice to have an extra blanket in the room since my husband likes the room colder than I do.
We were going on a cruise and wanted to drive down the day before in order to start our trip of refreshed. We loved the park and cruise option. The hotel and beds were nice. The transfer to and from the cruise were professional and on time. I do wish they offered a 1:00 pick-up time as the cruise time as we were given was from 1:30-2:00. The last shuttle from the hotel was at 12:00 which put us at the port an hour ahead of time. Do not waste your time and money parking at the port. Pay a little extra and cruise in and out of the port with ease.
My husband and I enjoy staying at Best Western Hotels because they are very clean, hospitable, and very affordable. The value for the quality and price are tops. The next time we travel we will prefer to stay at a Best Western again. I especially love the breakfast provided for their guests so you can take your time and get something to eat without rushing to get all dressed up for your travels without having to waste time driving around to find somewhere to eat and having to wait to be served. It's really a nice provision by the hotel to complete your visit. Thank you Best Western.
I had to stay at this hotel last minute for two nights last weekend due to my mother being transported to MUSC. The front desk and staff is amazing and very nice. The rooms are nicely decorated and seemingly clean. The only issue we had was that we felt like there were a lot of bugs in our clinic, most likely due to the rooms being outside, and not in one, indoor building. We felt like we were very itchy and had to kill several bugs during our stay, but the location was close to where we needed to be. The value during a weekday for this hotel is pretty great, but on a weekend the price is really high for the quality you get. Overall the hotel did it's job and served the purpose we needed for it to, but I may choose to stay elsewhere if I'm in the area again next time.
We stayed 7 nights at this excellent motel (meaning doors open to the outside rather than an interior hallway). Room, public areas, pools and grounds are beautifully kept. Free breakfast is self-serve with much more than I expected - two types of omelets, biscuits & gravy, large sausage patties, a pancake machine, waffle irons + the usual cereal, etc. I think I tried every item over my 7 breakfasts. Some days the breakfast room was at capacity. The staff was truly incredible at keeping everything supplied. The location is not scenic, hence the lower rates. It's on a highway with the car dealerships but is only 15-20 minutes from the airport and 10-15 minutes from historic parts of Charleston. Nothing went wrong the whole week we were there - wifi was constant, maid service was perfect, employees were cordial, management sought feedback.
Overall Best Western was a good place to stay. Clean rooms, helpful staff and an adequate breakfast. It was located just outside of Historic Charleston, S.C. and conveniently near other landmarks in the area. One in particular was the Middleton Plantation. Our only complaint was that they didn't provide a safe box in the room and my change purse was stolen.
We had a great stay at Best Western! The staff was friendly and helpful. The room was clean and nice. The hotel was quiet and seemed to be in a good area although we did run into a woman panhandling when we went out one time. The grounds are lovely, and there was a very nice breakfast selection. The location was just a few miles from downtown. I would definitely stay here again.
Great place to stay , the location was the best. Short distance to everything we did. Everything was clean the staff was very nice and helpful. They help us with what beach and places to eat. The pool was very nice and clean.will be back.
Not a bad hotel some of the staff were super friendly others not so much. Room was very clean and they had a good variety of foods for breakfast. Wish there was a traffic light or and easier way of exiting the hotel, going right wasn't too much of a problem but turning left was almost impossible, we needed to make a U turn several times. It is within walking distance of a few quaint restaurants and it's location is central to just about everything you might want to do/see in Charleston. Over all not a bad place to stay.
I had a scary experience at this hotel. About 30 minutes after checking in I received a phone call on the hotel room-phone. The caller claimed that they were from the hotel and needed to re-enter my information because the computer system went down. When they wanted my credit card # I said that I would go to the front desk to handle that. When I went to the front desk they told me that I had received a spam call. They mentioned that a previous hotel guest had given his credit card number and immediately lost $1000!
I was there for a funeral. The hotel and hospitality was great. Hot and humid. A/C took the edge off, I would recommend this place. the rooms where always cleaned. The staff was helpful and cheerful. continental breakfast was good. Wish they had bacon.
Have stayed here multiple times and will continue to return when I am in the area. Wish they still offered smoking rooms. Missed seeing Caro. They told me she retired. She will be missed. Lots of good eating places in this area.
It was a great place everyone was very polite and helpful. The room was very clean. Breakfast was good. Front desk was helpful in giving us locations to visit and good places to see. We will be back soon
From the quiet room we were given with everything provided, all of our needs were met. Staff was kind and gracious the pool was sparkling and offered another amenity a table with a plug for my laptop.
My husband, daughter , granddaughter and I stayed for a last minute get away. I was very impressed with the clean room, beautiful grounds and friendly staff. I was most impressed with Kim, the breakfast attendant. I can say that this is by far the best free breakfast I have ever eaten at while staying at a hotel. The choices were far beyond your standard continental breakfast. You had pancakes, waffles, eggs, sausage, coffee, juice , milk etc. You can safely say they offered something for everyone. That being said Kim was responsible for replenishing all of the items. In addition to this task it was obvious that is was truck day as all of the supplies were stacked in boxes on the floor. This young lady handled this with grace. It was July 4th , the breakfast area was packed and she didn't hesitate to stop what she was doing to get something a guest needed or wanted. She did this with a great attitude and a smile. Thank you Kim for great service. I will definitely stay again.
The room was nice but poorly cleaned. (Stuff on carpet, balloons in corner, beer in fridge.) Beds were clean and bug free! There was an issue with a plugin/light but it was fixed within a few hours. The pool and breakfast we're both good. Staff was friendly. The alarm went off at 6am, we didn't set it.
We enjoyed our trip to Charleston, SC very much. It was something we had been wanting to do. Thanks to the BW Wi-Fi we were able to plan things we wanted to do during our stay. Hotel staff were kind, efficient and helpful.
Chose to not stay in historic district and very pleased with that decision. Straight easy drive into Charleston , 15 or so minutes. Good breakfast, pool was nice. Not a fancy hotel but great for us. Friendly staff. Would stay here again.
Requested a room change as a dog was yapping in the room below as we were unpacking. This was immediately arranged without any fuss by the reception staff. They also let us make a call to our next hotel to clarify a booking problem. Always friendly and pleasant. The rooms are good, however the bathroom could do with an upgrade as is dated. As already mentioned the breakfast was constantly replenished and was ideal to start the day. Location a straight forward 10/15 min drive into Charleston where we parked free all day along the waters edge. Pool area was pleasant and open until 10. All in all a good inexpensive base to visit such a beautiful place.
Great short notice stay. Staff super! Room great and excellent price. Breakfast very good. It was my sons wedding and they treated us phenomenally! Would definitely recommend this hotel and will absolutely be coming back
Your first reaction to stepping into this Best Western should be one of complaceny. Even if your stay is for business purposes. The decor is warm and neutral. So often hotels use loud uninviting color schemes. The feeling of content shall be achieved. A benefit for the location of this hotel is the 7.4 miles between it and Historical Downtown Charleston. A mere 20-minute car ride.
Very clean, updated room. The breakfast selection was great. The hotel staff was very friendly. Not too far from the city center. Great price for the location and free breakfast! We will definitely book again!'
Room was decent outside grounds need cleaned up better and the color of the building is an eye sore lol but for the price it was good great staff that I seen. Nice pool area. Parking sucks at times. Good breakfast offered
Stopped in Charleston for 4 nights on way from Florida to Pennsylvania for a visit. Wished it would have been closer to city but I knew that when I made reservations. I wanted somewhere to stay where husband could self park truck with no valet or parking garage. We were in a "handicapped room" and everything was accessible. Breakfast offerings were very good. Has a large swimming pool which we never made it to and grounds are attractive.
It's always so nice to find a pet friendly hotel and this hotel is one of them. However, our first night right after checking in we saw a dead coach in the bathroom behind the door as if that area hadn't been cleaned. The continental breakfast is pretty sad, and could use some fresh fruits and vegetables. I appreciated it being pet friendly and close driving distance to where I needed to be in Charleston.
The room was old, no building interior entrance to the room, there was a dirty towel left behind the bathroom door and there were ants crawling around. The main building and lobby are very nicely done but the room needed some attention.
When going to Charleston you can stay in some really expensive places that are really old and are not that nice. Or you can stay at the Best Western. It is clean, very well priced, and you can walk to everything. The parking is tight and I drive a large truck and I was able to park in their parking lot.
The hotel met my expectations. Breakfasts were adequate and saved us money and time. No problem with free WiFi. Plenty of brochures just off lobby. Make sure you try Bassingers BBQ next door. to the hotel.... Yum....
Generally a nice hotel. The front desk staff is great. Choices are limited when traveling with a pet, and this hotel was not a disappointment. Location is convenient, but the street is very busy. We had a 2nd floor room in one of the back buildings, which was good considering we had a dog with us, but a lot of steps to go up and down.
From start to finish this was a very nice place to stay. Staff was friendly, rooms clean and smelled nice upon entry. Booking.com was the problem and lied when they said your credit card would not be charged until you check in and they advertise no cancellation fee which is a lie. when I checked my email for confirmation of my reservation 5 minutes after booking, it said if I cancelled now I would be charged $103 dollars.. smh. Oh well The Best Western of Charleston on Savannah Rd was like being at a Island resort... Loved my stay
Room was excellent, staff very nice and price was alright but we found a hotel right in the city(a different chain) for $20 cheaper. Best Western could be a little more competitive with their prices. I was disappointed that weekend prices were so much more with no discount for multiple days.
Enjoyed our stay very much. Clean rooms, comfortable beds and pillows, friendly and professional staff. Great hi-speed internet, TV was excellent. Good location between airport and downtown historic Charleston. Definitely would stay again when in the area.
It was my first time staying at a Best Western and it was an excellent experience. The room was clean and staff was very helpful. I knew nothing about the surrounding areas and they recommended very good restaurants to eat at.
Great place to stay everything was excellent great location for seeing Charleston. Staff were outstanding breakfast great and the price was better than any in Charleston. Will stay at Best Westerns on all my trips because of price and accomadations.
Great hotel. Staff was very friendly, rooms were clean. Note- the doors to the rooms open to the outside, but I never felt unsafe. The breakfast was good and staff was consistently cleaning and restocking. I would stay here again. About 15 min to downtown Charleston.
Clean well cared for friendly staff good breakfast. I was very impressed with how well maintained this hotel was. Off the Main drag but nice and quiet. Clean as a pin. Breakfast is more than sufficient for being complimentary.
Da-Quana was very helpful at check in and throughout our stay by offering us water to take with us and providing great restaurant recommendations. Very unhappy with housekeeping. After 1st night we left for the day and didn't arrive back until 3:10pm. Our room still had not been cleaned but they had taken the money left for them and all the towels out of the room. We couldn't even wash our hands because there was nothing to dry them. We accidentally left some of my husbands clothes in the 2nd dresser drawer. when we realized it we called 2 days later and they told us they would have been turned in by housekeeping and would be in their lost and found and they would mail them to us. Since we were still local and were going to be staying again the next night we would check back at our arrival. We asked multiple times during our next 2 nights and no one seemed to care and said they didn't have them. This tells me 3 things: housekeeping didn't do their job and check the drawers, the next guest took the clothes, or housekeeping took the clothes. Yes, it was our fault for leaving them, but housekeeping should have turned them in to lost & found. My only other complaint is the breakfast. While it is nice to be offered a full breakfast, they offer the exact same breakfast every single day. They need to change up the omlets and sausage to other types of eggs and bacon, etc. Pool was very enjoyable.
This was a good quality hotel for good value for money. The hotel lobby and rooms were decorated nicely. Everywhere was clean and the breakfast had a good selection. The woman working on the breakfast did a great job of keeping everything topped up and clean. The pool was also nice and clean, and off of the road... so often they are right by the road side which is so off putting! Staff were all friendly too. It could have been closer to downtown Charleston, however it was a less than 15 minute drive away and was pretty cheap to get an uber.
I think this motel is good, but I was traveling alone and don't really feel safe in rooms with the doors that lead directly outside. Also, my room was facing the back which is a wooded area, so i may have felt better in one of the buildings closer to the front. You have to go outside to go to the lobby- I prefer hallways. That being said, this is an updated motel and is clean and updated but a bit dark. Pet owners might enjoy this motel and there is a little park area to walk your pet. The landscaping was nice too. Just wouldn't stay here again if alone.
We stayed here for two nights. The staff was very friendly and knowledgeable, giving me suggestions on where to park in the city. The room and breakfast were great. Would definitely recommend this hotel. Wifi worked well.
Very nice clerk, very helpful, very professional. It is close enough to an IHop to talk to which was about a block and a half away. and I actually walked about a mile to the "Swig and Swine" for dinner.
We stayed here for 4 days. The breakfast was top notch. They provided food options for everyone. The rooms were spacious and clean. The landscape was beautiful the pool was large and well equipped The kids spent hours swimming and playing
We spent 3 nights at this location. We met friends from another state and we had a great time. The motel was clean and quiet. Beautiful pool. We did not use it but sat around it every evening. Breakfast was good and had a lot of choices. Even Gluten Free options and that was very important to 1 of the four of us. Great location.
My sister and I stayed on May 9th. We were spending her birthday in Charleston. The location was very close to downtown. We were welcomed from the front desk with a warm friendly smile & treated with plenty of hospitality. The main lobby area was bright and decorated very tastefully. Our room was more than adequate for the price. It was clean, had soft fresh linens and nicely decorated. The breakfast was good and had plenty of choices. The facility was clean & nicely landscaped. I would highly recommend staying there.
This hotel was the best in all categories. Appearance, cleanliness, service, location and the staff went out of their way to make us feel at home. I would highly reccommend this property to other travelers!
This is definitely one of my favorite hotels and will definitely be on my list when I come down here again. We got this hotel so that we can go on our cruise with Carnival. The people are so amazing IT professional and helpful. The people outside help us with luggage when they see a struggling. The breakfast woman, Kim, was absolutely wonderful. She was so helpful. I watched her keep track of keeping things clean and full and she did an amazing job. I'd say she's an exceptional employee so don't lose her. Everything is clean well-kept up and I have absolutely no complaints. Hey everyone has something that needs to be fixed, but this time it didn't happen
Was impressed with outside, inside, room, price, breakfast was ok but I have gluten issues. Only stayed one night and had all needs met. Would recommend to anyone. Clean, clean, clean and quiet. Trees in particular kept all areas cool. Would've like to use the pool but no time.
This hotel has been newly renovated and is awesome! Great price for a very nice room. Pool area is like a garden. Our room had a great shower and a very comfortable bed. It was very clean with newer furnishings. I would definitely recommend this hotel!
We are snowbirds who drive back and forth to Florida every winter and have had to stay in marginal hotels because we have pets. Best Western has begun to include pet friendly rooms in some of its hotels which are all being renovated to include lovely, comfy beds with piles of pillows. This BW is about a 5 minute drive to the Charleston Historic District and includes a nice hot buffet breakfast overlooking a lovely landscaped pool area. Good price for a high quality PET FRIENDLY hotel! Highly recommended!
We had a very spacious and nicely decorated room with an enormous bathroom with a wonderful walk-in shower. The beds were very comfortable! It was very quiet for the 3 days that we stayed and our room was well supplied. The staff was very friendly and helpful. The morning breakfast was hot and there was a variety of things to select and the staff was very efficient and friendly! All pet friendly hotels should be as nice as this one! There was plenty of walking areas for your pet along with the peaceful setting.
Very dissatisfied with my recent stay at Best Western Charleston Inn. The shower faucet fell off when I turned the shower on. Had to change rooms. Just glad it happened Friday night. In our new room on Saturday morning I plugged the iron in and blew a fuse for the entire room. Phone wouldnt work without power. Had to walk to front desk. Took a while for maintenance to fix. Had to get ready for the most part in the dark. Were on a strict time frame as we were leaving for a cruise. No problems with staff. Breakfast was ok.
I thought from the reviews and pictures it would be a nicer hotel. I booked through hotels.com and I should have followed up. We were stuck on the second floor in the very back of the hotel making us have to haul our heavy luggage upstairs. I could have asked for a different room so that is my fault. Housekeeping not so great and breakfast both mornings had stale biscuits. Only saving grace was the young lady who worked the check in desk was a doll. Very helpful with directions and getting us transportation. Staff in the breakfast room was nice also.
Very clean, staff very friendly. I would highly recommend this hotel to my family and friends. Pool area was neat and clean. Outdoor patio area for breakfast or just sitting with friends. Great location to get to Restaurants, shopping and tours.
The hotel was clean there wasn't any noise quiet for sleep. The breakfast in the morning was satisfying there was lots of room cause of heir was a bus tour. I really liked the express checkout Ann the receipt was emailed immediately.
Honestly, I don't understand who these previous reviewers are but this place should be avoided at all cost. A few things to note: 1. The lobby is beautiful and very deceiving because it sets the wrong expectations that the rooms are just as clean and fresh smelling. 2. The rooms are all outdoor access without any surveillance cameras. The doors are all metal which I am assuming is for security. As I am not used to outdoor access and metal doors it gave me a creepy feeling that I am not safe there. 3. The rooms are stuffy and smelly and I have honestly never experienced such potent stink in a hotel. Please note that I have stayed in multiple casinos with different ratings where most of the guests were smokers and still none of them smelled as bad as this place. I couldn't quite figure out the source of the smell but I would say it has to be some kind of mold . 4. The rooms are dark and creepy and should have been updated 20 years ago. Because of the dark decor you have a feeling that everything is dirty. There is no toiletries as far as I can recall. 5. Our toilet did not flush. 6. This place is not worth the money they are charging. It should not be more than $100 a night. Actually, I don't know what price point could make this place a good deal. We asked to be moved to a different Best Western property which they did within minutes. The receptionist first tried telling us that none of the guests have ever complained about the smell. This we found impossible to believe because the three rooms we checked out were all equally terrible. If you are an allergy sufferer or are used to an acceptable standard this would not fit your needs. STAY AWAY - YOU WON'T BE ABLE TO GET A WINK OF SLEEP HERE!
We spent five nights here and we will definitely return to this reasonably priced motel because it has all the amenities we needed (microwave, small refrigerator, pool, and free parking) and the beds were super comfortable. It's a very short drive to any Charleston sightseeing and there are some great restaurants nearby.
From the outside, this hotel looks a little like an old motel, but inside the rooms are nice. No real complaints, just a typical average hotel. Service was friendly and good location. Overall good enough.
We were surprised to find they serve a great hot breakfast at this hotel, considering usually only the Best Western Plus and up serve a full hot breakfast. The bed was very comfortable and temperature in the room was fine. We definitely recommend it.
We stay over night at this Hotel twice. Once in August and in April, During our drive back to Delaware. We have children and Service Dogs it worked out great! It was quiet and enough room for my family. Enjoyed our time there!
We had a late check in around 2am with no hiccups and very friendly staff when we arrived so late. Our room was clean and neat with all the amenities that you would need for a few nights stay: mini fridge, microwave, and coffee maker (although it was broken). The continental breakfast was very good and saved a lot of time and money VS buying breakfast elsewhere! My car did get broken into our last night there so just be aware that there's some rough people around but that's to be expected anywhere you go! Overall my experience was great and I would stay again in the future!!
Clean rooms. Very little noise on back side of the hotel. We arrived the day before a Carnival Cruise and were pleasantly surprised with the condition of the grounds and room. The hotel is outside of the historic district but close enough for an easy drive in if you choose. The breakfast area was clean and the food was typical but adequate. There are a few outside tables for dining or enjoying a cup of coffee. They have a package for leaving your car parked on the grounds while cruising and provide a shuttle to port. We used the shuttle to port but the shuttle was not at port when we disembarked to return. Perhaps it had made a run but we were very early off the boat. It was raining so we chose to pay for a cab back to the hotel - 35 dollars - versus waiting in the rain for a shuttle. The front desk and breakfast area staff were pleasant.
After looking at several hotels downtown Charleston and having difficulty justifying paying such high prices I looked at this Best Western. Not only was it reasonable for the area it was close proximity to downtown. Sure, we had to drive there and pay to park in a parking garage but parking garage prices were also very reasonable. The free breakfast at this Best Western was very good. The room was also clean and spacious. We would definitely stay there again if we make a return visit. Everyone working there was very helpful and friendly.
Things were just OK. Way overpriced for what you get. Mediocre breakfast. Rooms were clean. Staff was polite and friendly (depending on who was at the desk). Overall, compared to other Best Westerns we have stayed at, this was a disappointment.
My family stayed at Best Western recently. I have a 6 year old daughter who absolutely loved playing in the pool, very cozy and well kept area. We loved the breakfast area, and it was a lot of options to chose from. The rooms were very clean, the beds are very comfortable. We had a great time at Charleston and our hotel stay made it feel even better. Would return for sure. Thank you very much!!!!
My husband and I had a room in the back of the hotel in a separate building from the main hotel. Our room appeared to be smaller than the rooms in the main building. We were satisfied with the room. It was clean and the bed and pillows were comfortable.The only thing I did not like was the wall colors. The room appeared dark. The breakfast was satisfying..
Recently stayed here on a visit to Charleston. The staff is friendly and efficient . The rooms are clean and comfortable. The property is well kept and has a nice pool. They have a large dining room and the breakfast was good. Would stay here again .
We had a nice say here. The hotel was nice and the staff was very friendly. Nice pool as well. The free breakfast was ok, but not great. The reason I am rating it as average is because our bathroom wasn't clean when we arrived and we had to clean it. Other than that, we were satisfied with our stay.
We were new to this hotel in Charleston but were very pleased with the overall comfort, cleanliness and hospitality. It is very centrally located and within a few miles of everything we wanted to do. We look forward to staying here again in the future.
Great experience, slightly pricey for what it is. Great place for dog friendly hotel. Found this hotel on bringfido.com. The beds are extremely comfortable and the rooms were clean. The bathrooms were very large.
Stay at a lot of Best Westerns when on the road. This was by far the nicest, friendliest, cleanest, and most convenient to where we wanted to be. Excellent breakfast and the staff was super nice. Went out each morning with a full stomach and didn't have to eat again until dinner. The room was beautiful, clean, no smells, comfy beds, felt like we were at home! Traveled with my 85 year old mother and she had an excellent time and it was easy for her to get around the property, of course we had a first floor room close to the front of the building and with the bar in the bathtub, I didn't have to worry about her getting in and out of the shower.
We had to scramble at the last minute when our Airbnb wasn't as advertised. BW was able to accommodate us and I am appreciative of that. Our room was a little dated, but the accommodations were fine. Our room did overlook a nice pool area. I did like that the shower head was positioned high enough to allowed not to have to crane my neck for a change. The staff was professional and helpful. The young girl who managed the breakfast bar should be commended. She hustled to keep it stocked and fresh. She was very friendly toward the guests and point out some gluten free options to my wife.
I'll be contacting Corporate ASAP!!! The Manager their needs to be terminated ASAP!!! The toilet pressure is terrible! Not to mention the over flowing of toilet water throughout the whole night while sleeping. Only to wake up to wet carpet and wet clothing!!!
Room was clean and staff was friendly and helpful. Bed was too soft for my liking but was still comfortable. Area seemed quiet for being on a busy street. Good access to restaurants and businesses. Easy driving access to downtown Charleston.
This BW location was extremely disappointing and very costly. There is no excuse for uncleanliness and poor customer service This was a special trip too! We are true BW loyal customers so finding this location to be so below stand was costly unfortunate experience.
Arrived vary late on a Friday night. Check in was straightforward and woman at counter was very friendly and helpful. Room was satisfactory. Clean beds and linens. Pool was nice. Well sized. Location is probably the biggest selling point, as it is easy access to to downtown and beaches. There is a 24 hour grocery store within a mile or so. There are many high end car dealerships in the area, which seemed to indicate a more up-scale area. Parking was plentiful. Price was a little high for a Best Western, but wouldn't hesitate to stay again.
Excellent hotel with amazing personnel. Room was spotless and completely redone inside. Full hot breakfast was provided, although advertised as just Continental. Even though the stay was for only one night, we are always particular about our pre-cruise hotels, usually staying at Raddison, Country Inn and Suites, Embassy Suites or Hampton Inn depending on the port we sail from. This particular Best Western (our first BW ever), was a keen competitor with the aforementioned hotels. Parking for the week was included and is located directly on the property. True Southern Hospitality!!! Plus we saved hundreds by not staying downtown. This hotel is approximately a 20 minute ride to the Port of Charleston.
I wanted to say a few weeks ago I was having a very bad day. My car broke down so I had to stay over night in Charleston. The next day my car was suppose to be fixed but by 5:00 they told me they could not fix it. I was having a very bad day by then. I had to find a hotel to stay at so I walked into Best Western and BRITTINAI was at the front desk. She was so friendly and compassionate to my situation. It changed a bad two days into not so bad a situation. I wanted her management team to know she is good at her job.
Crisp clean room, all the amenities needed are there for you. Beautiful lobby with warm and welcoming personnel. Simple, but very satisfying breakfast selections. Altogether a place to go back to without hesitation!
We enjoyed our stay and appreciated the accessible room. Beds are very comfortable. The staff were all very pleasant and helpful. The use of the internet in the business center was very much appreciated and easy to find in the business center.
We were two families, total of four people in 2 queens for 1 night before sailing on a cruise. We parked at the port, but this best western offers parking and shuttle to port. Pros: clean; good A/C; spacious rooms with lofty ceilings; a great breakfast (pancake maker, waffle maker, juices, milk, choc milk, yogurt, cereal, hard boiled eggs, omelets, scrambled eggs, biscuits and gravy, sausage, bagels, muffins, croissants, other baked sweets, toast, butter, jellies, and more!) Cons: the bed was awful, we got no sleep. It wasn't firm or soft, but felt like a very cheap mattress with no support, like a dorm or camp mattress. The mini fridge barely got cool even on coldest setting (would likely spoil food). The check-in took close 30 min, only one person checking in guests on a Friday night, this was not fair to her or to the guests. If not for the lack of sleep, I would stay again, but after traveling all day and then (not) sleeping on the "el cheapo" mattress, we've decided to not go here again until a mattress upgrade. Fyi: Staff were friendly, especially housekeeping.
What makes this a great hotel is the pool and the newly renovated rooms- Also the staff! The rooms are clean and the beds comfortable. It is convenient to many restaurants and Downtown. The breakfast was our favorite because we got to interact with Carol! We stay in Charleston every year but have never stayed on the West Ashley side of town. I am glad we did!
We chose the hotel because it was pet friendly and wanted to stay in Charleston. We found it so relaxing, and the beds were really comfortable – we both had a really good sleep. We loved the courtyard and gardens around the pool, very nice. The complimentary breakfast is great and so we took advantage of that also. Very nice to be able to pull our car right up to the door, super convenient. Would most definitely recommend this hotel.
This is a great hotel. I was a bit nervous that it was an outdoor hotel. The parking lot was clean and safe. This hotel get very busy because it has a loyal customer base. You can tell when you walk in the breakfast room. The breakfast host seemed to know many of the guests. She was wonderful. We stayed here for a wedding in the area. The hotel was full during the two days we were here. There was not enough parking for all of the guests. We had to park along the curb the first night because all of the spots were taken. All of the staff were great. The breakfast host was very busy trying to keep up. There should been another person helping her. She kept the breakfast room clean and stocked. As I said the entire staff was wonderful. My wife and I were taking photos outside of the hotel. My wife wanted photos of us dressed up for the wedding. The housekeeper stopped walking so we could take the photos. I thought that was very conscientious. Most people would of kept waling but she took the time to stop. She did not say anything. When I told her "please go ahead". She told us "it's ok. Take your photos". She even took couple of pictures of both of us. Where can one ask for better service. By the way I did not even talk about the rooms. The rooms were clean and specious. I was very happy with the quality of the rooms and the service that I received from the staff of this hotel.
We wanted a nice hotel for our weekend getaway but didn't want to pay the exorbitant prices of the downtown hotels. This hotel was the answer! It was a very simple commute to the downtown attractions. The rooms were a little small but very adequate for our needs and very clean. The thing I liked most was there were no windows to the parking lot - instead all windows looked inward to the gardens and pool. I would stay here again.
Carol took care of everyone at breakfast. Make sure there was enough food and handed bottle of water and asked if you need anything else. Nice Lady. The hotel (bed and breakfast) was very comfortable and clean. Everyone else was very nice and kind. It was also very convenient to go to downtown Charleston fifteen minutes bus ride. You were able to get the bus across the street from the Hotel and leave you at the visiting center and coming back the bus would leave you in front of the hotel. I would go back to stay there again.
We recently stayed there the night before we flew home. It was about 15 minutes to the airport. It was a little dark and finding it was a little difficult as the sign was not lit. However at check in the lobby was very nice. We got to our room and I was surprised how nice it was. The room had been completely remodeled and was very clean. The shower was new and the showerhead was really great. It had a nice pool which we didn't use. I would highly recommend this hotel for a 1-2 night stay as it is nice, quiet and not pricey like many other places in Charleston. The room had a refrigerator and a microwave and a large flat screen TV.
Wonderful stuff room clean perfect location, for restaurants. Park and go for the cruise keep your for while you Cruise. Stuff super friendly during check in and check out. I highly recommend this hotel.
Really pretty place. No elevator so book accordingly. The rooms are well decorated and modern. They are well maintained and clean. Prices are affordable. Friendly, courteous staff. Breakfast is very good with hot and cold items, anything you could possibly want.
Excellent value. Great Loction to see Charleston and about 2 hours from Savannah GA and Hilton Head SC. Plantations are nearby. Patriot Point is only 20 minutes from hotel and worth the visit. The aiport is only 20 minutes from the hotel. Pool was very nice. Our room was on the 1st floor and it was quiet. I was able to park the car right in front of the room.
We stayed here for the cruise package (that shuttles you to and from the hotel and port) because it seemed better leaving our car here than at the cruise port lot...so glad we did! The hotel must have been recently renovated it was very stylish and nice. My only complaint of our room was the bedding smelled a little funny..kind of like a fried food lingering smell? But it wasn't dirty...very strange. But otherwise it was very nice! The breakfast we had in the morning was the best hotel breakfast I have ever had...no lie. And I have had several hotel breakfasts (even worked at a Hampton for a few years) in various hotels. There were so many options! And the breakfast staff kept it clean and stocked even though it was busy when we ate but she stayed on it! Very friendly and helpful staff too! And the main reason we chose to stay here, the shuttle, was an easy and smooth process! This will be our hotel whenever we sail out of Charleston in the future!
We booked the Best Western through Trip Advisor to get a good rate. There is nothing fancy about the room, but it was a great price for a place 15 minutes from downtown. They were very accommodating when I requested a first floor room, since we were worn out from driving & there weren't any elevators up to the second floor. The room isn't real updated & there were no hangers, but everything was clean, there were a lot of TV channels & the linens & pillows were fresh. We were only in town for one night so we didn't need fancy. This room was quiet, cool & priced right. The breakfast was more than adequate with options for everyone, including some outside seating.
Friendly employees, updated rooms and a large pool made for a happy family stay. We were in Charleston on a short family vacation, and were less than thrilled with the high cost of lodging. We'd stay at a few other Best Western hotels in the recent past and took notice of the chain's efforts to update the properties, so we took a chance on this location. We weren't disappointed. We were close to downtown area and the beaches, and there were a number of restaurants in the area. The complimentary breakfast was only weak area; but it was complimentary which helps when you're traveling with children. Because they are putting a lot of effort into bringing families back to their hotels, I advise anyone considering a stay at a Best Western to call the hotel directly and ask if they are undergoing renovations. You won't get that information while booking online.
This was the best hotel out of the 10 I stayed at on my vacation! Beautiful rooms with vaulted ceilings, great outdoor pool. I would say the customer service could have been a little better. The lady at the front desk was a little rude. The only problem we had with our room was that the door was really hard to pull open and close. We had maintence take a look at it and they offered to move us, but we decided to stay as to not move away from our family in the next room. Overall, excellent hotel, good price!
It was the perfect location for my needs, everyone was polite, bed was comfy no complaints at all. I was happy with the over all appearance of the hotel and liked being able to park next to my room for loading and un-loading.
DaQuana was so sweet when my daughter and I checked in. She saw that my daughter was pregnant so she put us on the first floor. Normally I don't like hotels with the doors on the outside but it was so convenient to just park at our door to unload our suitcases. I liked having a refrigerator and microwave in the room too. Also Carol in the breakfast room was fabulous. Breakfast was great. Omelettes, bacon, pastries, cereal, yogurt. There was something for everyone.
Very friendly, great experience. We were evacuees from hurricane Matthew. Staff very accommodating. Will definetly stay again. Pet friendly??????????cannot say enough. Left my daughter in West Ashley to stay there
The hotel was very clean, modernized, with a beautiful lobby! My husband and I stayed with our dog and were easily able to make it into the historic downtown area in 12 minutes of a scenic drive. We will definitely stay again!
We took an auto tour of several states in the Southeast and the Bestwestern Charleston Inn had the most friendly and helpful employees of all of the places we stayed. The hotel is located within a reasonable drive to downtown, the rooms were clean and everything else was satisfactory. The employees were the greatest.
This is my second stay at the Best Western Sweetgrass and I again enjoyed it, even though it was a quickie -- The staff is really professional, friendly and courteous and the hotel was recently beautifully renovated. Great option for Charleston!
If you cant afford one of the expensive hotels in historic Charleston this is an affordable place to stay within a short drive.It's a great value which includes free parking and a Super Friendly staff willing to accommodate. Adequate room with fridge and microwave, a comfortable bed & nice large sink area outside of a very small bath area. Somehow our room was missed for cleaning. Upon telling front desk, they were willing to have it cleaned immediately. All I wanted was- coffee replacements for my morning brew! Large, nicely kept pool and pool area. Convenient, well lit laundry facilities. Large, Clean, bright reception area and large breakfast room with great variety of tasty items to choose from. I
Everything was great. Room, pool Breakfast. Had family join us for a few days and the front desk was able to provide a room next door to make if convenient to visit with. Location is convenient to downtown shopping and interstates for travel.
You will not be disappointed staying at this location. Rooms were updated and very clean. Front desk staff very helpful and kind. Breakfast was good and the staff goes out of her way to help everyone!! Great stay!!
We arrived about 4 pm. The front desk lady was pleasant but I was unhappy that we were in the very back an on top floor in center of building. We had to park at the end. Our view was a building looking at construction workers an painters drinking beer all night. The room was great. No problem there. The pool was a bit to walk to. The breakfast lady was the Best! She was helpful and awesome help with our son. She deserves award for the employee of the month. The pool also I may add was a little dirty with sand. An they don't provide shuttle service. Traffic is also a little bit hectic but I guess that is to be expected. Coffee is also cold at night so you have to microwave. Check out was easy. I was hopeful we would have had a better stay but room was nice an clean.
The hotel was in a great location and not far from attractions. Seemed as if it had been recently painted and renovated. Breakfast was not to good. Front desk was very helpful in giving us directions to restaurants nearby on the late evening when we arrived.
The hotel is older but very clean and and it's evident that it has been updated. Our room was very clean as well and the beds were very comfortable. While it's not in the tourist area where prices would be double and triple if not more, it's a short drive (10 mins at most) which makes the rates very attractive. And you have plenty of free parking. The breakfast was very good and Carol was most friendly and welcoming. She's constantly making sure all food is full and the room is super clean. All three ladies, DaQuanna, Talisha and Donisha were the friendliest and most welcoming we've met so far on our two month trip. They helped us with restaurants and both nights we had excellent experience with delicious food. The pool is located in the center of the main portion of the hotel and laundry machines were also centrally located. Without a doubt, WE WOULD STAY HERE AGAIN when in Charleston.
Stayed here 4Rth of July week. We had 2 rooms beside each other. Rooms were clean. Pool was awesome, great size so you do,t feel like your on top of other people. They even had some pool toys. Breakfast was great. Had to wait a little on some things to be restocked, they could use another worker instead of just one..but it was no big deal. Enough choices for 5 kids to have what they wanted. Location is perfect to go to all the beaches and sites...we went to a different beach every day. Grocery store is just down the road. Overall a great stay.
Have stayed here multiple times and will continue to return. The staff is always friendly and helpful. Lots of good eating places in area. Just wish they still had smoking rooms available like they used to before the renovations.
Given the type of market this hotel caters for, it was excellent in all aspects: Clean, comfortable rooms - must have been recently redecorated so quite new, friendly service and good breakfast. Also offered good value for money. Will be back!
This hotel had all one could need. A pool, laundry room, a variety breakfast with something a little different everyday as well as a computer room. The staff was well trained and had made everyone happy. The area had a grocery store and a lot of great restaurants.
From checking in to checking out was awesome. Very special and sweet staff. Felt safe and secure. Pool view was just that. No balcony, just big window. Looks like for safety reasons (concrete balcony didn't look so secure) they removed the sliding glass doors and replaced them with Safety glass. Beds were way to soft, felt like I was sleeping on an air mattress with a slow leak. Need to get new ones. Room was clean, so was the linen, and the bathroom, shower too. All staff wore uniforms, so you knew who they were. They were all over the place, doing their job and doing it well. Very close to downtown and the interstate. Places to eat within walking distance. Located on a busy highway, so be careful when exiting the hotel parking lot. Breakfast was good and filling to start the day off. You will need your room key card for the ice machine, which gave plenty of ice when I wanted it. Was with family, arriving on different nights and the staff accommodated us with rooms next to each other. Rooms were quiet inside, didn't hear anything from any other rooms or the kids playing at the pool.
The location was great, close enough to the historical district, but far from the noise of the city. The only problem was that there was no elevator! There was a great restaurant right beside the hotel.
Beautifully kept hotel. We felt welcome from the moment we arrived. DaQuana and Talisha at the front desk were so nice! The continental breakfast was fantastic. Carol takes wonderful care of the guests and makes you feel at home! The rooms were immaculate. I highly recommend staying here!
This hotel is well located just over a bridge and minutes from downtown Charleston. Rates were much lower compared to downtown hotels...and free parking. The provided breakfast was standard, but ample and fresh. The room was clean and the bed was very comfortable. Also located near many other restaurants and Costco was a few minutes away for the best priced gas in the area. Overall I would highly recommend the quality and convenience of this Best Western.
always have a little concern with outside doors but place was safe clean and had a restful night front desk clerk very helpful and recommend a great restaurant pool area seem clean and had alot of kids having a good time
We had the best vacation in Charleston and Best Western Sweetgrass Inn had a lot to do with it!! They had the best customer service I have encountered in a very long time. They made our trip so much fun and easier. We asked for directions and they printed them for us. Ms. Carol in the breakfast room was amazing amoung lots over the other employee's Thank you fo much for the hospitality!
I have had two different crews stay here over the last month for a total of aprox. 15 day, I myself have stayed at least 5 ,is nice clean quiet, they have a nice breakfast beds are very comfortable although I was there on business would be nice to stay for visting.
All the staff went above and beyond the call of providing hospitality. You could tell that the staff was sincere in trying to make sure any person staying at the hotel would have a relaxing and welcoming experience.
This hotel is fantastic! Employees are friendly and helpful, rooms are clean and comfortable but then the extras. Pool is resort quality and the free breakfast is the best I've ever had and with the traveling I've done lately that's saying something. Beautiful surroundings and so close to all the interesting things Charleston is famous for.
It was not the closest to attractions but a great hotel nonetheless. The lady at breakfast ws very kind and helpful, room was big and so was the bathroom. We parked right in front of our room, there is plenty of parking space. Great pool.
Convenient to Charleston just a short drive, clean friendly in walking distance to restaurants.....personale helpful, rooms clean, met our needs. Could have used brighter lighting....especially bedside and bathroom.....clean wide pool to relax after touring all day......breakfast great
Our visit this year was amazing! Just to name a few of the employees who treated us like family!! Ms. Shella- front desk Ms. Da-Quana - front desk Ms. Carol - breakfast Ms. Dionna - housekeeping. I can't express enough how wonderful our visit was. These ladies made us feel like family. I recommend this Best Western if you're ever in Charleston. They made the trip one to remember with their excellent customer service and hospitality. Thank you all so much see you next summer.
I liked the hotel and the price was relatively cheaper than the hotels in the area. The room was clean and appeared to have been recently remolded. I did have one problem with the washing machine at this location. Other than that the stay was nice.
Best Western Hotel it was the best, the staff very charming, and very helpful. Anything that we call the front desk for they were very timely to bring it to us. The breakfast was very, very good. The rooms were very clean, I can't think of anything about our stay here that was not good! once again my hat off to the great staff. Janet K
This was our 5th visit to Charleston and our 3rd stay at the Best Western on Savannah Highway, hopefully, not our last! The facility is well laid out and spotless. The staff from the Front Desk to the Cleaning and Maintenance teams are warm, helpful and expert at their tasks. They take obvious personal interest in what they do, how they do it and engage with guests. The rooms are comfortable and super clean with plenty of towels, shampoo, conditioner and soap. The free Breakfast has such a variety of options, there is no way to leave the room hungry. Even my picky eater daughter found plenty to her liking. Bread, muffins, eggs, biscuits and gravy, hot and cold cereals, make your own waffles and a pancake making machine! I cannot recommend the Best Western Charleston Inn highly enough and look forward to our next visit!
We could not ask for more! Great staff, great pool, and beautiful grounds. The rooms were clean and the staff were genuinely nice and devoted to making our stay like it was our very own home. I came from Ohio to visit family and this will be where I come each and every time I return!
We arrived about 2 hours early and our room wasn't ready but one in the same building but on second floor was so we took it. No elevator and not fun hauling all our stuff up. The room was very dark and small. After we returned from our Charleston culinary tour I asked if we could be switched. The girl at the front desk this time was extremely nice and switched us to the front building. The room was much nicer with a huge window facing the pool. Everything in it was fine and worked well. Housekeeping does a good job.... The next night we went to use the pool, which was a nice area. It was overrun with screaming, unruly kids so we stayed for a bit and enjoyed what we could. The hotel is a good proximity to the downtown Charleston area but is in a very commercial area. It was a good price for the area.
Reserved the Best Western because it offered the most for the money, and more importantly two queen beds was an option, not just two full beds. The rooms were nice, the furniture was comfortable, and the breakfast was good too. If I had to complain about something, I would say that the HVAC wasn't terribly effective. We had it tuned as cold as possible and the far side of the room was still hot.
My family and I thoroughly enjoyed our stay at this hotel. From the start the entire staff was very friendly and accommodating. The rooms were clean and smelled great. The pool was nice and the water was clean. Breakfast was very good and we looked forward to it each day. It's very close to historic downtown Charleston. Only negative is the busy highway you have to pull out on when leaving. We would pull out to the right and go through the Pep boys parking lot then left to the stoplight. Would stay again.
The hotel was clean and the staff was wonderful! I want to especially mention Da-Quana at the front desk, Deette - housekeeping manager and Carol who prepared a delicious breakfast every morning. The hotel is well situated between downtown Charleston and the plantations and gardens along the Ashley River. Da-Quana and Deette were very knowledgeable and gave us great suggestions on where to go and where to eat!
inattentive staff. rooms not very clean. no coffee pot, but plenty of coffee. inadequate parking. pool area not kept clean. lack of english speaking housekeeping staff makes it difficult to express what you need.
For only staying one night, my wife and I left with a good impression of the motel. The only negatives were my allergic reaction and loud noises from the room upstairs. My allergic reaction is usually the result of dog hair in the room, which we were not told that it was a pet room. The noise in the room above happened twice in the middle of the night and was extremely loud. I thought about reporting it but was in a short duration and it occurred at 2:00 am and 7:00 am.
This is not the first time we have stayed in a Best Western on this particular trip. We found that Best Western hotels have improved greatly from several years ago. This hotel is a little far from the center of town but not unbearable. The heated swimming pool is very inviting, especially during the evening hours. We really enjoyed out stay. Would highly recommend this hotel.
We were washed out of our campground and ended up here thanks to reviews we read. And we were more than happy. Every staff member was a genuine delight, helpful and working hard. The room was spotless and wonderfully comfortable. The pool is perfectly maintained and set in the courtyard amongst lovely palms and plantings. The extensive breakfast had something for everyone, plus fanned seating outside for those of us who need a little a/c break even during the summer. We were so happy here we extended our stay for an extra day and were so happy we did so. There are cheaper options, but as a very budget-minded person, I implore you to consider the value you get here.
I have to give a special shout out to an amazing lady. Mrs Carol, who is the caretaker of the wonderful breakfast here, tales pride in her work. I am challenged when walking. She noticed, checked on my well being, and offered my the freshly cooked meat when it was done as well as freshly sliced fruits when she was done. Well worth any problems, if any, you may experience while there...not to mention a healthy and nutritious start to each day
Yes, this is technically a motel due to outside facing rooms, however the service, cleanliness and perks made it feel better than a motel. Staying in or around downtown isn't cheap, the inn was a 15 min Uber ride to downtown with traffic. We were pleased. Breakfast was what you'd expect for being free.
It was my second experience with this hotel that was even better than first. Room was very clean and fresh. Bed was very comfortable. A/C was turned on before we entered the room. Friendly staff; we've been offered bottles of water at the time of check-in and check-out. The breakfast was pretty various. Approximately 15 min. to drive from historical district. Free parking. A lots of places to eat nearby. Highly recommend.
Not far from Downtown Charleston. On busy Hwy but Quite neighborhood, Restaurants and Bars are walk distance. Huge Parking lot, Outdoor pool, Hot meal Breakfast, Friendly staff, Clean room. I didn't have any problems during I stay.
it was our first experience with Best Western..friendly staff, good breakfast, fast in-room internet, clean room. Location was near to restaurants and just 20 min. away from the beach...overall a nice experience.
I checked in around 2 a. m. and the staff was fantastic! The first thing that I noticed was the security button when I could not enter. Loved this option. Safety is a great concern for employees. The breakfast was fresh and the staff was very friendly and helpful when I asked for directions. You cannot go wrong for the quality of this hotel and staff.
Not a fan of outside entrance rooms, but once inside...ALL was well. Room was very CLEAN! Nice decor and the staff extremely friendly and helpful. Convenient to Historic downtown Charleston (10 min. drive or less). Close to connectors to James Island and Folly...we were headed to Folly for the day. I would stay there again.
Have stayed at this location multiple time. Will be back for sure. Love the staff. they are always nice and friendly. The new renovations are awesome. Appears they have new management and all is good.
Had I been told the room was not smoke free and animals had been in there and there were many walking their pets, I would have gone elsewhere. I could get an oceanview room at Courtyard Marriott for $99, but I had the coupon book, but was not allowed to use it. I was there for medical purposes.
A great stay within 15 mins from The College of Charleston. Outdoor pool, free breakfast with pancakes, waffles, eggs, breads, meats,yogurt,fruit,juice,coffee,tea..This deserves an A+. Only issue was carrying bags up stairs to second floor room. I normally don't like motels without lobby to rooms but I will be returning for "move in" day and parents weekend...this is a great value in Charleston. Pets allowed but no issues with that either. Staff very polite and helpful. Great Job Best Western!
I booked this hotel for their reasonable Pet fee $20.00/day. I didn't know before my arrival that the rooms were accessible from outside. That is a big NO in my book, but it was too late to find another hotel, so I decided to deal with it. The hotel staff was very friendly. After almost 14 hours drive, at 2am, they completely understood that we was tired. The room was clean with nice decor. The breakfast was great (variety of toppings for waffles) was a big hit, especially with my stepson. We had an emergency and had to stay an extra night, and I was pleasantly surprised that the extra night was about the same rate and the other 2 nights that I booked 2 months prior. We will definitely stay here again! It was close to everything.
this was a most pleasant stay-everything was nice & appealing-swimming pool was clean & neat-the room was extremely clean-excellent hot water-not like we experienced two weeks ago at the other best western property in mount pleasant-we will stay at this property on our next visit to charleston
Great place to stay, rooms are clean, friendly staff. I needed a hotel with easy access to downtown Charleston that was dog friendly. The location is great and easy to get to. The staff was friendly and helpful. The breakfast could be better - toasters not working, layout was cramped - better to have all items on one side of the room instead of both ends. The room was clean and the beds were not bad. Quiet too.
Great place to stay! Miss Carol who is in charge of breakfast each morning gives the hotel an even better reputation by being very friendly, helpful and all ways willing to help you with whatever you need. I enjoyed my stay so much that I will definitely be staying there again!
Very nice, reasonable, convenient place to stay.... especially with children and small pet. Staff was friendly and very helpful. Fast Food Restaurants close by for children. Nice pool. Friendly staff. We've stayed there many times when going to MUSC, old part of city, Aquarium is easy to drive to also. We highly recommend it.
Hotel located on busy street in commercial area. Nevertheless, noise level diminished after 8:00 pm. Room was clean and adequate for our one night stay in Charleston. My daughter and 2 grandchildren stayed there also. Kids liked pool. It was crowded that day but all respected other's space. There were not any clean, unused towels so had to use room towels. Breakfast ok for fast, prepared food. I sure there are better hotels along strip but we always stay at BW for the price and location. Would recommend.
Just returned from spending 2 days at the BW Charleston Inn on Savannah Hwy. Front desk was so helpful in rearranging our 2 reserved rooms to be side by side and on the first floor when we arrived. Breakfast both days was wonderful - lots of choices. Beds were comfortable, rooms were clean, property was quiet and the pool was enjoyable. Easy access to everything downtown Charleston and surrounding area. Thanks!!
My memory is beginning to fade... It was a goood hotel, where I spent two nights, nothing particularly good or bad about it. Close to downtown without being crowded in. Good breakfast, pleasant staff.
We drove to historic Charleston within minutes from this clean, safe, well priced hotel. Breakfast was delicious (make your own pancakes, waffles; ready made omelets, bacon/sausage, breads, and more). Super friendly staff. Beds were comfy and pool was refreshing. Close to highway and restaurants and stores within seconds of the hotel. Save a bit of money by staying here and spend it on all the great sights in this beautiful city!
Checked in for a weekend, or something like that, I tend to forget. I definitely inquired at check-in that I may need the room for a couple more days depending on how my trip was going and she said it would be absolutely no problem, just call the front desk and they would extend it. I actually got her name because I knew they would ask who I spoke with for any problems. It was a late night check in. Now I will share some of the blame, as checkout was 11 and I was sound sound asleep and didn't ask to renew the room until 10:50, 10 mins before check out. I know this was stupid of me, but I was on medication, sleeping pills, and just couldn't wake myself up early enough to call. However in my defense, subconsciously, I didn't really think it would be a big deal because the check in clerk ASSURED me it would be no issue at all.. Well guess what? It was an issue and they basically told me to get out. I pleaded my case but to no avail and honestly? They didn't give a crap one way or the other. They really didn't care. I gave them the name of the woman I spoke with and said that she said it would not be an issue, that seemed to have little if any effect on them. She said the room has been reserved and that's that. I have to admit, especially being half mummified on sleeping pills it was a complete nightmare. Trying to rush up and pack at the last second while I was on medication was a hellish event I care not to remember. They showed no empathy, total lack of concern, and just wanted us out ASAP so they could clean the room! If that event wouldn't have taken place, I would've given it five stars. But you simply don't treat quests like that.
me an my wife found this hotel very nice< clean an in a good spot . the beds need some work . an it would have been nice if the pool had stayed open till 11 . that way when your out on the town an you come back in late you could still go relax. in the pool. but all an all it is a good place to stay
We stayed 3 nights and it was great. Good breakfast and Carol does a superb job keeping everything filled even when it is crowded at breakfast. I understand that sometimes things run out, and she immediately refilled the items. The staff was very helpful in telling us places to go and even helped pick out brochures of places to go. Overall, I was pleased with the experience. I rate them a 5 for the quality of the staff, location, and price.
Nice, well maintained and quiet. I like being able to park just outside my door. The staff are very friendly and helpful. Breakfast is included. You are only a few miles from downtown Charleston, in the other direction is Tanger Outlets, a mall and many dining options. The best BBQ in Charleston is next door in walking distance. The pool is outstanding. The property is landscaped in a tropical setting. All is secure in a nice part of town, easy to find.
This hotel is very nice, VERY CLEAN, and friendly staff. Newly renovated, they did it right. The pool us huge and clean. We enjoyed a daily hot breakfast, included and when they say it has everything, they mean everything! Will definitely stay here again!!
We visit Charleston frequently, and this was our first time staying at Best Western. We were very impressed. The property is clean, secure, and well maintained. The price is reasonable. The pool is large and clean. The staff is friendly, professional and very accommodating. I needed to send a fax for business, and it was immediately taken care of. The breakfast area is clean and comfortable. The breakfast offerings include a nice variety of items, from cold cereal and pastries, to omelettes and biscuits and gravy. The lone attendant did the best she could to keep up with the guests. Therein lies the reason this review receives 4 instead of 5 stars. One lone attendant can not keep the coffee filled (at 7:30 the pot was empty. Once alerted she dashed off to brew more, but there was a significant wait). The gravy for the biscuits was in a crock pot, but it was lukewarm at best. That wouldn't be a big deal, except that the attendant was using the microwave to prepare bacon for the guests, resulting in a significant wait to warm up the lukewarm biscuits & gravy. That's not acceptable. There should be equipment available elsewhere to prepare the food, so that guests can use the microwave in the dining area. I sincerely hope these issues will be fixed, because I definitely plan to give this place another shot at making the 5 grade.
The room was nice and clean. Friendly staff, great free breakfast. The grounds were well maintained and has a nice large pool. Only a few minutes drive from a lot of things to see and do, Would recommend to any one looking for a nice place to rest up from a day of fun.
Beautifully landscaped and maintained. Very clean (saw staff cleaning the grounds and parking at least twice a day). Rooms are a little dated but acceptable. A nice pool area. A Southern gem in the midst of overpriced area hotels.
Great stay, very close to the historic district of Charleston. It reminds me of an older hotel updated. Very clean rooms and great colors! The pool is large and the grounds are nicely landscaped. Breakfast was typical but decent.
My husband thought this the best Best Western we had ever used on a vacation. It was clean, bed comfortable and breakfast was good. We only had one issue and house cleaning did not replace cups. Once we told the front desk about this; cups were delivered within 10 minutes. Would defiantly recommend a stay at this facility.
Location was good for us. We were there for an overnight stay. We went to Bubba Gumps for supper. The hotel was clean an well kept. The only issue was with breakfast. I went down to check out the breakfast area and was told by the desk that we had to eat over at Sleep Inn that shared a breakfast area. When we checked out I noticed people coming out with plates. I was told that the breakfast area had not been cleaned and was late opening up. Will not stay here again.
While this hotel was great as far as being pet friendly it totally lacked in handicap accommodations. \\We traveled with my 88 year old Dad and no ramped sidewalks or elevators in the back buildings. Breakfast was decent as far as hotel food goes and offered many choices. Rooms were clean and the staff very friendly..
This Best Western is just ok. We have stayed at great ones in Arizona and in western Canada. This is just ok. Here's what we liked after three nights there: room was more or less clean, second floor has high ceiling, beds comfy, pool clean and good sized, breakfast is handy. What we didn't like, rooms are smallish and poorly lit, towels very small, cockroach or two on wall one day, "local kids" sneaking into the pool, people smoking outside rooms causes smoke smell to drift into room, no courtesy safe in the rooms which was surprising. The location is good for Charleston. Next time might stay on the amount Pleasant side as those hotels seemed a bit nicer and were about the same price. These are the things I learned after spending a few days in Charleston which is a lovely city.
A great looking, and well staffed, and maintained place to stay. Close to downtown Charleston and historic plantations, with plenty of nearby stores and restaurants to choose if you want a quiet night, and a leisurely swim in a great pool that actually has adult depths.
Good stay at this facility. Very convenient to where I planned to visit while in Charleston. Right on one one of the main public service routes that serviced the downtown area where I visited every day that I was in Charleston.
We selected this hotel because of positive reviews by people who stayed here. We liked the location for a short 1 1/2 day (2 nite) visit to tour this charming city. The room was clean and comfortable, breakfast was complimentary and plentiful, wi-fi was easy to use. Services provided by staff were exceptional in every way. La Quana was at the front desk while we were there and she was extremely helpful to us. I would recommend staying here if you visit Charleston and want good old southern treatment with hospitality.
This hotel was in a great location to the historic Charleston, SC. People very courteous and accommodating. Rooms were very clean and newly renovated. Bed very very comfortable!!! Breakfast was a full breakfast, waffles, omelets, fruit, pancakes, sausage, bacon, etc. You get a lot for the money!!!
A bit pricy for this location. The room was very clean. We were in the back building, possibly a new structure or updated room. Breakfast was very good. Only one washing machine for the entire hotel, located in a open public area outside.
Hotel was in a great location, pool was awesome, room was wonderfully clean and the bed was very comfortable. The staff was very friendly and helpful and checkout was a breeze. I would definitely stay here again! The breakfast was not the best I have ever had but it was complimentary and I was satisfied with the selections they offered. The only downside is getting in and out of the hotel. Traffic is a nightmare at certain times of the day but still worth staying here.
The room was very clean, beds was comfortable. Staff was professional and friendly. Location to our venue, restaurants, and other services was very convient. I would .recommend this hotel, Best Western, Sweetwater. Charleston SC to everyone
We had reservations for 3 nights. The rooms were recently redecorated. Ours had two sinks, one immediately outside the bathroom. The tub/shower was new, but the tub trained very slowly and by the end of one's shower, there was 6 to 8 inches of water in it. Anthony tried 2 days to fix it. By our last morning, it was draining just fine thanks to his efforts. Sadly, the walls were rather thin, as it is a older facility. A dog in the next room whined a lot in the evening, but at least not during the night. Also, and thankfully, the traffic on the very busy highway out front disappeared at night and the room was rather quiet. Breakfast was good, but the woman supplying it on Friday of our stay was totally overworked and really needed a helper to keep up with the demand. Nonetheless, she maintained a "happy face" throughout it all. The other members of the staff also were friendly. A major problem for us was the curtain, which let in much too much light from the very large swimming pool at night. For swimmers, the pool is quite large with a number of shaded tables and chairs around it.
Spent two days here on road trip. This is a beautiful city. History resonates. Visited Boone hall plantation and follys beach. Hotel was very nice and beds comfortable. Only issue I had,was when we returned to room there was a towel bar on my nightstand and the towels were on bathroom sink. Guess they wanted me to fix it. Which I did. Put bar back on rack and hung,up towels. Maybe housekeeping needs more training. Anyway, enjoyed our stay.
Great location and value for the price! Staff was extremely friendly and courteous great restaurants within walking distance of hotel. We will definitely consider this hotel when we return to Charleston!
What a lovely hotel; a great stop after a long day on the road. The Sweetgrass Best Western has beautiful grounds, comfortable beds and a great location. We were able to enjoy a restful night, have a wonderful breakfast (thanks much to Carol who runs the breakfast room) and then take the short trip into Charleston to walk the waterfront and have lunch before continuing our trip to Maryland. And, best of all, they welcomed our Golden Retriever Reese with no extra charge. Too often the hotels that welcome dogs are run down and kind of worn out. Not so here; a wonderful place to rest.
This hotel needs some work in cleaning up the exterior routes, stairs, and areas outside room doors. Very dirty. Inside the rooms are acceptable, although not outstandingly clean. Rooms are very dark. This room is acceptable if paying $120 or less per night, but if you are getting a rate closer to $200 per night, it is not really worth the price.
One of the cleanest and best kept places I have been in in quite some time.The staff are polite and go out of their way to see that your needs are looked after. Excellent full breakfast. Nice and quiet. I travel with a pet and the accomodations for it here were excellent.I would definitely stay here again and recommend it to my friends.It is located conveniently close to the historical district of Charleston.
We came into Charleston with no clear destination in mind, and found this Best Western and decided to stop. So glad we did! This is a friendly and exceptionally clean motel, with an excellent staff. Greeted by Da-Quana at the front desk, she was friendly and very helpful. She even printed out directions for us to a very nice beach! The room, on the ground floor and a king, was very clean and smelled wonderful. We were extremely pleased with our room! The breakfast was excellent and had something that should please everyone. You could make your own waffles and pancakes. There were eggs, sausage/bacon, biscuits, gravy, cereal, fruit, yogurt, Danish, bagels and English muffins. Coffee was very good, and there was milk and juice as well. They serve breakfast until 10, which is a welcome change for those of us who are traveling for pleasure and don't like getting up early just to have breakfast before 9 am. Coffee and hot tea is available all during the day in the front lobby. All the staff was friendly and helpful. Definitely will stay here again!
We were very pleased with our stay. Everything was very nice and clean. The staff was very helpful and friendly. Even the housekeepers were happy and outgoing. The breakfast was very good even offering vegan and gluten free options.
From my first minute being welcomed by Da-Quana at the front desk, to the glorious huge pool and the warm help at breakfast given by Carol, I was SO happy to have chosen this hotel!! After having terrible internet at the Hilton in Savannah, it was great here and the rooms here are big, pillows great, and the grounds are so beautiful...flowers everywhere. Great bargain!
Stayed when renovations were nearly complete. The room was clean and very quiet. Was extremely pleased with the new look and wonderful service. Will definitely stay here again when in Charleston. I highly recommend the Sweetgrass Inn.
The family had a wedding to attend. We decided to stay overnight. The hotel has a nice pool for the kids to enjoy themselves. The room was clean. The beds were comfy. The TV was a good size with plenty channels. Overall, nice stay.
Everything about this hotel is done to satisfy the traveler Extra clean, everything works fine, good night sleep Ai internet Staff is very professional and friendly even when very busy. Good parking space close to the rooms..
Our stay was nice! Front desk staff was friendly. Rooms were small but nice. We chose this hotel because it was pet-friendly. One of the best pet-friendly hotels we've stayed in. Only complaints was the very loud exhaust fan in the bathroom that did nothing, the lukewarm water, & the extremely bright light on the microwave that shone right in our face as we tried to sleep. Breakfast was good & had plenty of options. The breakfast staff worker was very friendly & accommodating. We will definitely stay again when visiting the Charleston area.
The hotel had a very big makeover and Looks smashing now. But the air condition in the room ist far too loud what caused sleeping problems. First we were given a wrong we had not booked. The receptionist changed rooms but seemed annoyed to do it. She turned unfriendly. The breakfast and Carol's Service is brilliant! :-)
comfortable beds very clean nice area swimming pool free coffee and breakfast would stay again. very reasonably priced AAA approved and discount. quiet. cold air conditioning free wifi. driving distance to downtown Charleston and half the price to stay a short drive away. nice clean pool. up-to-date facilities.
Excellent service, amenities, food and great location, all at a competitive price. Can't beat that!! After a long drive, great welcome and lovely clean room with all that I needed. Checking out, fast and friendly. definitely recommend
Although this hotel is on the main highway, the location of the rooms and the parking lot don't make it feel that way. you feel off the road - nice relief to driving. The pool looked so inviting, although we didn't have time to take advantage of it. Rates were great, especially in the town of Charleston! Close to town and plantations. Can't go wrong!
Excellent facility. Quiet, recently renovated, central to many tourist locations. Located on Rt 17 (Savannah Hwy) has it's advantages but definitely a busy road during rush hours. A few restaurants within walking distance. Parking at a premium in some places. April is still off season in Charleston.
Staff professional, clean hotel and I slept well. I would recommend this hotel. It is easy to find off of the highway, Plenty of parking. Breakfast - variety of items to eat. Great hotel for the family.
We got an extra day & night in Charleston for not much more than the cost of parking ($140) at the port for a 7 day cruise. The shuttle took us to and from the port, while our car stayed safely at Best Western. This is the second time we stayed here the night before our cruise. I highly recommend doing this. It's an easier embarkation at the port and we got a mini stay in Charleston. Win! Win!
We stayed here 3 nights while visiting Charleston. This is a very nice inn for the price. Very good breakfast. The lady at check in was very helpful. Breakfast worker was very friendly. Our room was comfortable and this was a good location for going into the city. One little hiccup in the trip but the manager worked it out. Would certainly recommend this inn.
After some confusion with the room type (number of beds) we wanted to book, we enjoyed our stay here. The pool is lovely, rooms are brand-new and clean, and breakfast is great. I would stay here again. I think the staff here really shines, and the management leaves something to be desired, but still a great place to stay in a convenient location.
Stayed two nights, after leaving another hotel that was not so great. So glad we switched. Convenient location to local restaurants. Breakfasts was good. Friendly staff. Clean bathrooms. Reasonably priced. Comfortable bed and pillows. Really have no complaints.
This is a clean and quite place to stay. The staff was great and answered every question I had about the area. They moved us from the 2nd floor to the 1st with no problem. I did not use the pool but several people were enjoying it. The woman who set up the breakfast was wonderful.
We used this inn as as stop-over to visit friends on a return trip from Florida to Virginia - specifically because the inn accommodates pets. Our room was roomy, decorated in typical traveler hotel style and very clean. Breakfast was considerably above average for properties of this type. The inn is located on a highly developed, busy street not far from downtown Charleston. Good for business travelers and anyone with transportation, but if going to downtown Charleston, parking can be difficult and expensive. If you are looking for the ambiance of Old Charleston, obviously, this property is not located in that area. But if you are looking for a comfortable room at a reasonable price, definitely consider the Sweetgrass Inn.
Was here for 4 nights. Two rooms. Recently renovated hotel. The rooms are not in one building. You access your room from outside. Place that a lot of construction workers from out of town staying. For the price it was a great bargain and good stay. Quiet and well maintained Pool was great Rooms clean Employees very nice Breakfast decent And the lady working breakfast is exceptional. Give that lady a raise... Only things were... Don't understand why they didn't make the large windows looking out to pool sliding doors instead? And after staying in MANY hotels in area over past year... The room was very small. Other than that though well done for a best western!
Arrived a little and was greeted with a smile and friendly voice. We were checked in quickly and given a layout of the facilities and breakfast times. We were also given numerous pointers on what to visit and good times to be there. Great staff in the lobby. The room was very clean and quiet even being close to the pool. The king bed was comfortable, the decor refreshing and the bathroom was spotless. Very nice place to stay for our three night vacation.
We had an unexpected visit to Charleston, and needed to stay overnight. Fortunately, Best Western Sweetgrass Inn had some rooms. The room was very recently renovated, with the bathroom and the room itself attractively styled. We found the beds comfortable and the room itself very clean. The front desk employees were very helpful and efficient.
Making a choice for a 5 day vacation retreat is difficult!! The price and quality seems to have gotten out of control. The room pricing is one thing then $17.oo in taxes and fees. My vacation budget is totaling gone with hotel cost. I enjoyed my stay the prices not so much. Great Breakfast and Great Staff.
A great hotel with comfortable beds and a good variety for breakfast. Very efficient check in and check out staff and very friendly as well. You are close to downtown and it was not a bad drive to the historic garden district.
This is a great place to stay at a reasonable rate. The free breakfast food is plentiful and delicious and served in a pleasant area with plenty of seating. The grounds are nicely landscaped, and the pool is very nice. The staff are courteous and friendly. We were told our room had been recently updated. The beds were comfortable, rooms were clean and nice. This is my second stay here in less then a year, and I will be back in the next couple of months. They allow pets in one area, but I have never heard barking from the rooms, even when I stayed there with a pet. The parking area is large, and shared with another hotel. We were able to park two nights with a huge moving trailer attached to our truck. There are good restaurants in walking distance of the hotel. Hotel is a short drive to the historic area of Charleston, MUSC, plantations, and other areas of interest.
This is a very nice property. My only complaint is that the pool was being renovated and therefore not in service. The room was clean and updated. Breakfast was better than expected and the staff were very attentive. I would recommend this hotel and will stay there again when I visit Charleston. We stayed at this hotel prior to going on a cruise and used the stay and cruise package. We were able to leave our vehicle on the property and we were shuttled to and from the cruise port.
The Best Western Sweetgrass is perfectly located to downtown, the plantations, Folly Beach, Mt Pleasant. The best place to stay if you plan to explore. The hotel is also dog friendly, which makes traveling with your furry companions stress free! The hotel has been remodeled and it is beautiful! The lobby is nice and the rooms are lovely. Everything was perfect - the breakfast is wonderful! There was not anything we could want, that they did not have. And I have to say, Carol the lady who attends the breakfast area is fantastic! She always greeted us with a smile and made sure everything we needed was there. She made sure everything was perfect - nothing out of place. I had forgotten my spoon for yogurt and she noticed right off and brought me one, which was really sweet! You can tell she takes pride in her work. We cannot say enough good things about BW Sweetgrass and that is our official place to stay when we visit Charleston!
My husband and I stayed for 2 nights on a short visit to this beautiful city. We loved the hotel. The staff was so welcoming upon arrival, which was great after an 11 hr drive. Our room was well maintained, nice decor, very clean with a full bathroom and then an additional sink outside the bathroom, which worked really well for getting water or brushing teeth etc. The storage space was excellent, and my husband especially liked the 42 " tv. The breakfast was plentiful, omelettes, Canadian bacon, pancakes, waffles, fresh fruit, yogurt, juice, tea, coffee. The room was beautiful (beside the pool, which was not open during our visit) and exceptionally clean. We did have an issue with not enough hot water for a shower, which was fixed immediately. A nice touch at check out was bottled water for our drive.
I made the reservation at this particular hotel so that I could leave my vehicle there while I went on a cruise. When I got to the hotel to check in I was told that I didn't have the "cruise" package and it would be an additional $40. After discussing it and knowing my other options were limited I went ahead and paid the extra money and the person at the counter put me down for the shuttle the following morning. Then he proceeded to tell me that the pool wasn't open and the owners weren't happy because they had just spent $150,000 on other hotel issues. Of course no discount was offered for the lack of a pool. The next morning I had this uneasy feeling about the shuttle so I went back to the front desk to confirm the pick up time and I wasn't even on the list! As far as the actual room, it was ok. Outdated but clean and the bed was comfortable.
What a great place to stay. All the staff we encountered were pleasant and very helpful. Especially Da-Quana at the front desk. She helped me with my iPad and when we had problems with night noise, she instantly handled it. Stephanie during the day was great in getting us directions to where we wanted to go. Carol in the breakfast room was extremely accommodating and made sure we had what we needed. The rooms were clean and roomy and we had everything we needed in them. I can highly recommend this Best Western location
Very good hotel! This place was clean, well maintained, comfortable bed , polite staff. Can't say enough good things!! The pool was broken when we was there but the staff arranged for us to go and use the pool at a hotel two blocks down. No Gym, but they gave me a card to get into a local fitness center for free. Great place! I will be back!
This hotel was great- clean, considerate staff and great location, near to downtown with easy access to highway. Super comfy beds and near bike paths for the family. Would recommend to others on vacation near Charleston.
The service and employees are helpful and nice; however, don't be late to breakfast or you get decaf. There are three pillows on each bed but I wish I brought my own. The toilet paper was "John Wayne" quality, so bring your own. I like that there are no heavy comforters, but a nice blanket layered between two really nice quality linens. I didn't have to wonder if the top cover had been cleaned between uses.
We spent two nights in Charleston at this hotel. It is very clean, priced right and offers an extensive breakfast. The room was well laid out and the bathroom was clean, everything worked as it should. Parking is conveniently right out side your door. The breakfast area is maintained by a lady named Carol, she is a pleasure to be around. She keeps the breakfast area clean and well stocked, she is helpful to all the guests and even goes so far as to help the children make their own waffles. Internet was better than average for a hotel. We will stay here again if possible.
My daughter and I stayed here for two nights. We were very impressed as soon as we walked through the lobby doors. The staff was friendly and helpful. The front desk gave us a call after we got to our room to make sure that everything was to our satisfaction. I requested extra towels when I reserved the room, and they were in our room as requested. Our room was spotless and smelled clean and fresh. The beds were comfortable and we slept very well. There was adequate parking and we didn't have to worry about not being able to find a space upon returning from an outing. This hotel is also in a terrific location. We were only a short drive from everything that we wanted to do. We will definitely stay there again!
I liked that we were able to pull up right in front of our room which made unloading luggage easy. The bed was very comfortable and the room very clean & neat. So many great shopping places close by. Convenient and fast to get to Folly Beach and to downtown Charleston.
First time writing a review...needed to compliment and thank friendly and gracious staff especially Carol, breakfast attendant, . Motel was clean and well run. Would stay again.Short and easy dive to historical Charleston.JK
We stayed 2 nights at this hotel. Everyone at the hotel was super nice, friendly and helpful. Hotel is being renovated and our room and lobby were very nice! Reasonably priced too! Pool was beautiful. Carol, the breakfast attendant was THE BEST! Such a sweet, kind woman. She made us feel right at home and was very helpful offering up ideas and advice and directions to see what we wanted to see. My daughter (15 yrs old) wanted to take her home with us! What a gem she was. I believe that without her (Carol) our visit wouldn't have been the same. She just had that kind nurturing personality and we loved her. Will most definitely stay here again if we're in the area. Front desk to rooms, awesome!
Have started to expect consistent very good service at Best Westerns. Always comfortable, clean and breakfasts are fine! No glitz... just everything you need. Best results when you call hotel DIRECTLY when booking.
We stayed at the Sweetgrass Inn for two nights, it was clean and very comfortable. It was quiet at night. The complimentary breakfast was the typical "continental breakfast" waffles, eggs, cereal, toast and donuts. The healthy options of fruit and yogurt were available too. This motel is a few miles outside of the city of Charleston but close if you're driving and the city has parking garage for visitors near the visitor's center. I recommend this motel.
The service and caring attitude of Carol in the breakfast room is wonderful and a rare treat. Her hospitality and motherly nature makes every guest feel at home! What a great asset to this hotel. Carol enjoys helping everyone feel at home and caters to all the needs of guests like my little three year old Connor. Thank you Carol for the best stay ever. Angela
This hotel has been recently renovated and they did a marvelous job. The lobby looks incredible when you first walk in. The room was beautifully done and was very clean and quiet. The bed was really comfortable and I did not want to leave. I plan to travel back as soon as possible to stay at this hotel while visiting Charleston!
nasty attitude staff i couldnt find my room and the clerk was real nasty about helping he treated me like a lost dog horrible staff he acted like didnt want to help me when i couldnt find my room i gave this map that looked kinda bootlegged and i couldnt even read it ..then i went back to try to explain and thats wheb the attitude started flying never again
We love Best Western, for its free breakfast, clean rooms and comfortable beds. This location has all those features. Helpful, friendly staff - everything you need for a comfortable stay. We'll be back whenever we're in Charleston!
Made a quick impromptu trip to Charleston for spring break. Opted to stay out of down town and was happy to find this Best Western. The rooms are freshly renovated and well appointed. Found it a bit on the cool side for the time of year. The heater didn't crank as I'd preferred for only having a thin blanket on the bed. I know it's a hotter climate but it was cool when we were there. The lobby was being renovated but the reception was always very friendly when we were there. Lots to choose from for breakfast but the room itself was set up oddly. There as a big space on one side of the room where food was then it was cramped and squished for eating and at the back where the toaster was. Almost like they cleaned the floor and didn't move all the furniture back-but it was like that the whole time. Would be nice to be a bit more spread out. The pool looked lovely-too cool to try it out! Easy commute into the city proper or to Folly Beach or Isle of Palms. Malls with easy access as well as a movie theater. Decent dining options in the area. We'd stay again if back in the area.
We only stay at Best Westerns...Charleston Best Western didn't disappoint. Great room, beautiful pool, front desk manager was very helpful, and what a fabulous breakfast. Five stars. Great place to stay. Hope to be back.
We had low expectations, but the staff could not have been nicer, the room was comfortable, and our dog was completely welcome. The breakfast was unexpectedly good, with good variety. We would definitely stop here again on a north-south road trip.
My first trip to Charleston and stay at a Best Western hotel were both worth the trip. The hotel is undergoing renovation and I was assigned to one of the updated rooms. I liked the offering of two sinks (one outside the bathroom). The location was excellent for catching a bus to downtown. The strip offered a variety of eateries. Breakfast was included and Carol, the dining facilitator, demonstrated exceptional southern hospitality and customer service. She made sure you had what you needed and even wrapped your plate if you were taking it to your room.
I have stayed here a total of 3 nights now and my experience was good. The beds are very comfortable and the rooms are updated to modern standards. Being an exterior entrance Hotel, the safety here has not been an issue. It is quiet at night. This Hotel seems to cater to business travelers and construction crews. Most all of them are in bed early so the property is quiet at night which is awesome. The staff here is really sweet and does what ever they can to make your stay a good one. Keep up the good work Bill and Nina, your doing a great job with this property. Thanks again!
This was our first trip to Charleston, and we will definitely be back. Josh, at the front desk, was so helpful and welcoming and gave us several great suggestions as to where to eat, and places to visit during our stay. Our room, which had been recently renovated, was clean, quiet, and the beds were very comfortable. The location was good and it was easy to get back and forth from downtown Charleston as well as visiting one of the plantations just outside of town.
Would rank this Best Western as one of the best that we have ever stayed at. It was very clean, the rooms that we understand have been completely remodeled were excellent. The location to visit downtown Charleston presented no problem. Would definitely stay here again when in the Charleston area
We stayed at this hotel the night before our cruise. We used the shuttle to and from the port and the free parking while we were gone. Everything went very smooth. Breakfast was good and had lots of choices. Our room was clean and I loved the vaulted ceiling and two sinks. Bed was very comfortable. The front lobby was under construction, and will be very nice when it is done. We will definitely be staying here again.
Rooms newly remodeled, beds are new and cozy. Grounds are well kept, nice large pool and a great private breakfast area. Josh at the desk was very helpful and professional. easy check in and check out. I will be back thank you
We booked a night here to take advantage of the free parking and shuttle service to the cruise port. The hotel lobby was under renovation, but we didn't hear any construction noise etc. I booked online and did not realize that the shuttle service was per person. For some reason I did not see where I had to list how many people were being shuttled. It was a little disappointing to have to dish out another $60 right before we left to transport the rest of my family, but it still saved us $60 over parking at the cruise terminal. The shuttle service was excellent and it was very easy to get a ride right back to the hotel after the cruise.
This is a great alternative to paying higher prices closer to town. The staff was very friendly and helpful. The room was large and clean . The breakfast dining area was not only larger than most , but more importantly the breakfast was more than ample and the staff took exceptional care to make sure you were satisfied. Even though we were out of town it was a straight drive to and from downtown Charleston .On our next trip to Charleston we will be staying at this Best Western.
I've got to say, this was one of the cleanest hotels we stayed in & we travel a lot. This was our first time staying there & we were very pleased. Check in & out was fast & everyone was so nice. And let me tell you.. The bed.. Omg .. It was one of the most comfortable beds I've ever slept in. The room was really nice & clean. The breakfast was delicious. Already making plans to go back.
Our rooms were so recently renovated that we may have been the very first guests to use them. The mattresses have a memory foam layer and are exceptionally comfortable. There is a large flat screen TV, fridge, microwave and a reasonable amount of storage. The draperies fully black out the room. Everything in the room is new and the heating/cooling is reasonably quiet. Internet access is faster than typical and the breakfast is above average. The grounds are attractive and all of the buildings housing guest rooms are well away from the road. The location is about midway between Charleston Int'l Airport and downtown Charleston. Rush hour traffic--particularly the afternoon--finds very heavy traffic coming from the city to the motel. There are quite a number of restaurants nearby and the two we choose for dinners (one Italian the other Tex-Mex) were excellent. The low price makes this motel an exceptionally good value.
The lobby was under renovation which almost made me turn around and not go in but I am very glad I did. The stay was very comfortable and pleasant. The staff was very friendly and most helpful. The breakfast was very good and the room for breakfast was very nice and was pleasant to be in. I would most certainly stay again if in the area.
We didn't plan on staying over in Charleston but needed a place to stay after a very stressful day. The room was clean, comfortable and really quiet. We got a very peaceful nights sleep and a satisfying breakfast the next morning. Got our AARP discount, too. I'll be back for sure.
Our daughter will be attending college in Charleston in the fall, so this was our 1st visit to the area. I was overwhelmed with how many places there were to choose from and I read reviews on most of the motels in the area. After reading the reviews and visiting the BW Sweetgrass website, I made our reservation for 2 nights. I was a little worried because in the past we have had some horrendous experiences with motels/hotels we had stayed in the past site unseen. Check in was a breeze, they were renovating the lobby, but not a big deal. From the moment we opened the door to the very spacious, welcoming room, we all couldn't believe how nice it was! Extremely clean and very nicely decorated. The beds we over the top comfortable, even the pillows were fluffy and comfy. Nice size tv, fridge and counter area. The bathroom was very clean and the extra sink was good to have. The shower was wonderful. The continental breakfast was very good. Really nice pool, but the weather was cold, so we didn't get a chance to use it. The staff was very polite and friendly. Convenient location. No question about the fact that we will be staying here again whenever we visit the area, which will probably be quite often over the next 4 years!!! I highly recommend this facility. Definitely the best motel experience we have ever had! Thank you Best Western Sweetgrass Inn!
We stayed here while spending a few days in Charleston. This hotel is located a short drive from downtown, and traffic getting into the city can be heavy at times. This hotel is located in a not-so-safe looking area, and this is more of a motel than a hotel, with outside entrances. The rooms were musty and needed an update. I will say that the breakfast was fine, with friendly and polite staff, but the location and some of hotel clientele were a bit on the rough side. Will not be staying here again.
We had reservations here but after checking in...decided against it. This is a motel and has no interior entry and several different buildings...no elevators. Our room was in the last building facing the woods. There were many people just sitting outside their rooms smoking and drinking. The hotel was nice enough to refund our money. There was also a few police cars patrolling the parking lot.
This is a very nice hotel but be warned it is in a very busy area and getting in and out of the hotel is a nightmare on the weekend. However, the hotel seems to be new renovated and was very nice and the beds were so comfortable. Over all we enjoyed our stay and would return if in the area!
We traveled to Charleston for our wedding anniversary and to visit friends. We stayed here for the loyalty points and because we could take our puppy. The staff was friendly and the room was clean and well appointed. The free breakfast buffet was good with a nice selection. Overall, a relaxing stay. If I had to make any complaint, it would be that the water in the shower wasn't very hot.
Ido not ever stay at Best Westerns, but we were looking for a place that would take a pet and was not out of the way in Charleston. We decided that this would be fine for one night. What a pleasant surprise to have the front desk person greet us and make us feel like we had just walked into a 5 star hotel! The room was very up to date and clean. The next morning we went down for the complimentary breakfast where the attendee was helping older people carry their breakfast and working with everyone to make sure they were happy and finding what they wanted. This hotel has changed my mind about Best Westerns, but I think it will be hard for others to live up to this one!
We were on a business trip to Charleston Sc. I was Very tired when I arrived at the motel. When i went to the front desk there was no hassle. Everything was ready for me. The Lady at the front desk couldn't have been any nicer and helpful. I have been to a lot of motels around the Country and She made me feel comfortable and welcome. When I went to my room it smelled clean and looked clean, The bed was so comfortable ans so was the pillows. I had forgotten my shampoo and conditioner. When I went to take a shower There was shampoo and conditioner that was a good name brand. i was so happy. When I finally went to bed, It didn't take long and I was asleep. Refreshed the next morning and ready to go the next day. I wenr out to my car and got to see the Motel. It was BEAUTIFUL!!! So happy I called The Best Western that night.
Lovely rooms soft bed and very sweet check in lady. She was very helpful and inviting. When you are tired and have been on the road for a long time it is nice to see a friendly face. Once I got in my room it was very clean. and the bed was so soft. I loved it. Then I found good shampoo and conditioner. I forgot mine and I did not have to go buy any. Thank You Best Western.
We had a newly renovated room - nicely done.... Great decor. While interior configuration of room was similar to most, the entry was odd. You park in front of your room (like most motels) but there are no windows on that side. You're simply facing a blank wall with doors spaced out along it. Practically, it makes sense, no one opens windows to parking lot area anyway and gave more room in the interior for a second vanity! It's just a bit off-putting to pull up to... Windows opened at far end of room to over look pool area and greenery. Would stay again - was a short drive into Charleston but our main focus this trip was the plantations (which are slightly out of town) so the location was ideal.
The room was fabulous. It was neat and clean and very homey. We definitely enjoyed our stay! The flooring was new and very attractive. The beds were very comfortable. The front desk and breakfast service attendants were very friendly.
Our family thoroughly enjoyed our stay at this location! Our truly smoke-free room was neat and clean, with pillow-top beds and crisp, clean sheets that helped us wake refreshed and energized each day. The staff were welcoming, friendly and helpful, from DaQuonna, who courteously welcomed us with her beautiful smile and provided us with info and maps re: the attractions we came to visit ... to Carol, who made us feel at home as she made sure we had everything we needed to enjoy a delicious breakfast each day (the blueberry waffles were particularly favorites!) ... to Olivia, who made sure we had no lingering questions or concerns as she checked us out and sent us on our way. This location was very convenient to all of our favorite Charleston SC attractions (i.e. Patriots Point, Downtown restaurants, Aquarium, museum, the Hunley and Folly Beach). We definitely plan to stay at Sweetgrass Inn again the next time we're in the area!
The hotel staff have always been exceptional at this Best Western. The beds and cleanliness of the rooms are excellent. We have stayed at this hotel many times and have always been very pleased. The breakfast is always great as well.
We drove down from Maryland the day before a cruise, the only problems we had were that the water was lukewarm, which obviously is a first world problem and not worth crying over, and that when we booked, the booking process didn't catch that we were doing the cruise package, so an unexpected $20 per person was added to the room cost for the transportation to and from the port. The rooms were nice, clean, and the area was easily located and seemed safe. The bus to the port in the morning was very nice, and there were different times to choose from. They put your bags in the bus and took us through the very pretty downtown area. They were very informative, and they give you two tickets per person; one to get to the port and one to present for return, so you have to be careful not to lose them! Upon return, the bus was there within 20 minutes of calling, and was easy to find despite the numerous other busses and cabs waiting for people getting off the boat. The Charleston port was the fastest port I've ever been in and out of. Definitely recommend this hotel for cruisers and would stay again.
I have stayed here multiple times and will return when I am in the area. The breakfast attendant carol is awesome. She knows me by name and always ask how I am doing and when I will be back. I miss not having the option to have a smoking room at this location now though.
We visited Charleston straight after the October flooding, so I expected the area to be damp. The hotel hadn't been flooded. Our room was on the first floor (American second floor) in the building at the rear. It smelt appalling and we asked for another room. Housekeeping were extremely cooperative in changing our room, but did have a slight air of 'We don't think it smells particularly bad but we'll help you nevertheless'. I can understand that they didn't want to admit to a problem. The replacement room smelt as well , but not so bad and we decided to put up with it. However when I unpacked at our next hotel I realised our clothes were very damp and we had to lay them out across the beds to dry. I notice from another reviewer who stayed in October that our experience was not unique. Apart from the smell, we liked the location and were pleased we could get the no. 30 bus into town and not use our car. The rear building is very quiet, particularly considering the very busy main road at the front. However the highlight of our stay was the really friendly lady running the breakfast buffet. To my shame I can't remember her name, but it was her birthday (a significant one, I shall say no more than that!) during our stay and I had a lovely conversation with her on the bus that day. One of the people I shall not forget who we met during our holiday.
We spent two nights here staff was awesome and the rooms newly remodeled are great and it was a quiet place as well. Place is close to downtown and close to other area interests. Breakfast was good with both hot and cold choices. Will definitely stay here next time we are in the area and want a clean comfortable room. Hats off to the staff from breakfast to