Best Western Charleston Inn

I am a BW Rewards Member & have stayed at many of BW hotels for years, however this has to be one of the MOST DISGUSTING BW Locations to date. We checked in 5/28/26. Upon arrival we noticed The room had Sewer Flies & Knats actively flying around where the ceiling meets the walls. The sewer Flies were on the clean towels and all over the shower. Notified the front desk & they offered to put us in another room. Upon walking into the 2nd room there was a dead roach on the desk & 2 others that scurried plus many Sewer Flies actively flying up where the ceiling meets the wall. I took a few pics, but unable to capture the scurrying bugs . It was very late so Went back to original room to find small roaches climbing the wall near the shower & 1 that scurried across the bathroom counter. Even though it was 11:00 pm, We QUICKLY packed our things & found another Hotel! The hotel is dark, Dreary, run down is NOTHING like the pics. The staff was very nice & attempted to find another room, however after a few rooms with the same bug /roach situation & there is nothing the front desk staff can do about that!! That has to come from Gerald Simmons the property manager!! Sleeping with Roaches & sewer bugs is NOT ACCEPTABLE on ANY level. The process of contacting the Hotel management /Hotels.com was also horrible. Hotels.com stating the BW had denied a refund, & the Hotel Staff claiming Hotels.com never even attempted to reach out to them. It took hours & hours of continual effort to get a partial refund & now have to fight for a full refund. Very sad situation.

I chose this hotel for its location, affordability and ratings. However I was very surprised it received 4 stars. While located on a very busy road, my room was very quiet and clean, with exception of the bathroom. There was mold all around the tub and walls, which was probably attributed to poor circulation. There is no window in the bathroom for fresh air, which I understand is not management's issue but more a building planning problem. However, the bathroom fan was either broken or disconnected. The tub faucet came off in my hand, but I was able to put it back on and had no issue for the remainder of my visit as long as I was careful. The mini fridge's temperature control knob was missing as well. I found the pillows to be hard, which I guess is a personal preference, but several hotels will usually have both hard and soft pillows on the beds to choose from, in my experience. There was a tear in the carpet, which was a trip hazard, so I placed the garbage can over it. The free breakfast had both hot and cold food provided, but the attendant was always in the back room on her phone and I saw someone knock on the door and ask her to please refill the refrigerator with more boiled eggs and yogurt, as it was completely empty. I wanted to report my room issues to management for maintenance, but when I went to the reception desk, another guest was already there, filing a complaint about all the mold in their room as well. I rarely post reviews like this, but I was compelled to, with all the issues I experienced at this location. To be fair, if I could, I would give 2 1/2 stars.

Our recent stay at Best Western Charleston inn was terrible. We checked in around midnight on May 18 and checked out on May 20. Unfortunately, our experience was unacceptable, particularly given the cost of the stay and the fact that I was traveling with my wife and two young daughters. Upon entering our original room on the night of check-in, we immediately discovered a significant cockroach issue. When we turned on the lights, approximately six or seven cockroaches scattered throughout the room. I reported the issue to the front desk immediately, and we were moved to a second-floor room. Although the second room initially appeared cleaner, we still encountered additional cockroaches during our stay. In addition, housekeeping never serviced the room, despite our multi-night stay, and the extra towels we requested were never delivered. The situation worsened on the morning of May 20, when the hotel had no running water whatsoever. We were unable to flush the toilet, shower, or properly prepare for travel. This was especially difficult while traveling with young children. We had also hoped to use the pool during our stay, but there were multiple disruptive individuals in the pool area who did not appear to be hotel guests. Due to the environment and behavior around the pool, I did not feel comfortable allowing my daughters to use the facilities. I understand the front desk staff stated that the property is independently owned and could not authorize compensation directly. I have already contacted Best Western corporate and filed a formal complaint - but I wanted to give management the opportunity to resolve this matter directly. Corporate said that they will contact you directly since you are to uphold Best Western standards. Given the numerous issues we experienced — including the cockroach infestation, additional pests in the replacement room, lack of housekeeping service, failure to provide requested towels, complete water outage, and concerns regarding the pool environment — I believe a partial refund or other meaningful compensation is fully warranted. I would appreciate a prompt response and resolution.

Our room wasn't cleaned, the beds were possibly made (couldn't tell for sure) but there were crumbs and garbage from the previous occupants in several places. The bathroom had clumps of hair in corners that had been there for some time. All appliances had caked up dust on them so the room hadn't been cleaned properly in ages. Management was understanding to some extent and offered another room, that was equally dirty. We ended up staying the night in the second room after cleaning the bath and toilet ourselves. Dirt spots came off easily with some wet wipes, so this is just lack of care and laziness. There was dog hair on the floor and the walls are paper thin. Our neighbour shouting all through the night was the last drop. The lobby has several lights flickering right as you enter, and there is a help wanted sign for cleaners posted at the entrance, which in hindsight were obvious red flags. Several outside stair steps are damaged for what looks like a really long time, and the lack of cleaning shows everywhere. After speaking to the front desk person, who was oblivious of the problems we experienced the previous night, we ended up leaving the morning after even though we paid for two nights. Management was supposed to contact us through email about a refund for the second night, but no one has attempted to contact us. We would not recommend this hotel to anyone, unless you are planning to do a deep clean of the room yourself.

Very sweet lady at the front desk. Property was clean and quiet. I would stay here again.

Dated place, door warped and getting into the room was always challenging. Mildew in tub, short shower current, broken toilet handle, odor and sticky bathroom floor. I wouldn't dare stay here again. Surprised as Best Western is usually got some good hotels.

It's NOT a Best Western Plus...but there are none in the area. Rooms are small-ish, but are clean and neat. Because we always (except for this time) stay at a Plus, we were not used to :outside: doors - requiring going out to get to the front.

Had to wait 30 minutes for room to be ready, check in is 3 pm and let in at 330. Clean bed and sheets but musty room. Dirty grout. Shower curtain too short/ hung too high so water on floor every shower. Broken toilet roll holder. Dirty outside stairs/ rusty/ unmaintained. Decent enough breakfast.

The lady put us on the first floor and in the back since we had a dog! We had a quiet room and our dog was able to go outside without any problems. The breakfast was good and the room was comfortable and clean!

We stayed for a one night stop over on our way to Florida. The hotel was clean and well maintained. The breakfast was good. We did not take advantage of any other amenities. It is located on a very busy road, but there was minimal noise from the traffic.

The location was good, rooms were clean, and staff was nice. My only complaint was that they need to update to a machine for hot water and coffee at their breakfast and front desk. They still use a thermos and the water is not hot. Also, it would be nice to have hot water available in the lobby. Not everyone drinks coffee. I am a platinum member and stay at several Best Western, this on just needs to update a little.

The lady at the front desk when I checked in was very helpful in getting us in the same room for both nights. I had booked on with points and one on line. The room was clean and spacious. They could do some paint touch up in the bathroom area. That would make seem like the hotel pays attention to details. The breakfast OK. We were on the 2nd floor without a elevator. A/C worked great.

Location was ok -- a few miles from downtown. Room and furnishings were dated, there was a musty smell in the room, and the green pool water was a real turn off. Breakfast was good, and there was plenty of parking.

We had a three day stay. The room was clean but the faucet handle in the tub was very hard to turn on and off. There was some leakage around the tub and some mold in the grout. It looked like some water damage in the wall between the tub and the toilet. The complimentary hot breakfast was turkey sausage patties or links and scrambled eggs or cheese omelette every day depending on the day...it was okay. The location to downtown Charleston was only 10 minutes travel time by car. I recommend parking at the Public Parking garage near Queen St. for price and convenience. Over all, it was a good value and we would certainly stay at this location again.

This place was outdated. Lights in the bathroom were so poorly lit when I shaved I could not hardly see my face. The carpets were old and worn. Chairs in the breakfast were well worn and dated.

We have been coming to this Best Western for a decade and will, no doubt, be returning because we have family in the area. It is because we have enjoyed our visits in the past that we feel compelled to bring up some problems that we had not encountered before, as well as point out what is good about this lodging. CONS: • The shower water pressure is low and the shower head is super high. A shorter person, like myself, could never reach it to adjust the direction, which is immensely important because . . . • -the shower curtain did not reach the top of the tub! When we brought this up to the front desk, they said that all the shower curtains were newly installed, and all are too high. No remedy was provided. We used up many of our towels just making sure we didn't flood the floor and cause problems below us (we were on the 2nd floor). • Something or someone hit a corner of the room pretty hard and tore off the carpet and molding. • The furniture shows major wear. • While we forgot to put the “do not disturb” sign on the door, we weren't expecting housekeeping to pound loudly at 9:00 a.m. on the day of checkout, saying they didn't expect anyone to still be here. • This may not be the case with all rooms, but our room overlooked the pool and the window is not one that opens, which makes it hard to remove any stale smells. • Housekeeping took care of our room but did not vacuum, which may be their policy, which is disappointing. PROS: • Every flattering picture of the pool is accurate. The pool is large and well maintained – just know that the surrounding concrete is more slippery than most. • Even though the motel was at capacity during our visit, there was plenty of parking. • The housekeeping staff were very nice and, even with a language barrier, were quick to translate everything on their phone in real time to understand our requests. • The bed was very comfortable. We have affection for this motel and hope that management has plans to put some money into it to bring it back to its best condition before we return.

The room was clean and spacious. The beds and pillows were very comfortable. The desk person was very helpful. The room had a musty odor when first entering. It should be aired out. Location is very good. (Mount Pleasant) The included breakfast was adequate. The coffee was instant :(

Don't use the Best Western, Savanna highway , Charleston SC theres nothing 'Best' about it ! , We asked for a different room, but were told they were fully booked, and would not get a refund, the room was very tired and smelly, the carpet and bathroom really not good, we would leave tonight but are struggling to find anywhere else to stay as its Easter , it's horrid here

When we arrived, we learned that this property is a motel, not a hotel. Rooms are on two floors, and there's no elevator, which means hauling luggage up the exterior stairs if your room is on the second floor. Since we were checking in late, all the first floor rooms had already been assigned. I always do extensive research before booking a property, and had thoroughly reviewed their website. There's no mention that they don't have an elevator, and the website calls the property a "hotel," not a "motel." The property is very old, though it has been extensively renovated. The room was pretty clean and one of the quietest rooms I've ever stayed in. Unfortunately, the majority of the electrical outlets in the room didn't work and the hot water in the second bathroom sink could only be turned on and off by using the hot water valve under the sink. It was ok for our one-night stay but I won't be returning or recommending the property.

The photo is beautiful as is the outside property but the hotel is dated. Lobby is nice but not large. The check in was a time wasting hassle as the housekeeping had cleaned most of the many available rooms when I went to check, with doors open and all done, but NONE were reported clean to the lobby, so the n ice lobby lady was completely in the dark. The warm Breakfast was the usual BW watery fake egg mix plus sausage patties, no potatoes or interesting sides. Dining room was nice. The room was very basic but space was good and furniture was fairly new. Location close to many food places, airport and historic Charleston, a bit far from beaches like 1/2 hour + and some traffic. I was charged for the deposit amount in error though I didn't owe anything, so careful about the bookkeeping. The hotel could be really decent but missed opportunities.

Not a hotel I would recommend unless you are a one and done. TV remote issues, shower issues and lack of response from the staff is not the way to satisfy a customer. Rooms need updating and general maintenance is not their forte. It's ok if you want to rest your head for the night but I would choose another hotel over this one.

1st visit to Charleston, SC for a 3-day Valentine's Day weekend and happy to report my stay at this hotel was great! The room was clean & they came to clean it every day, plenty of toiletries (they'll give you more at the front desk if you ask), was mostly quiet, about a 15-minute drive to the heart of Charleston's French Quarter & Battery area & the breakfast was a money saver when vacationing on a budget. Speaking of breakfast, breakfast either consisted of Scrambled Eggs or Egg & Cheese omelets & some kind of meat, such as Turkey or Pork sausages plus plenty of breads, cereals, fruits & do-it-yourself waffles or Pancakes. Much better then most hotel breakfasts! My lone complaint is I had some older neighbors placed next door the last night of my stay that decided to place 2 chairs right between our doors & talk very LOUDLY til 1am. Maybe not the hotels fault, but they should make some kind of rules as I saw a few folks do the same around the hotel that same night. A little strange.

Accommodations were fine, but whoever is in charged of billing should be fired. They took my credit card for incidentals (paid for the room through booking.com) They said they were putting a $60 hold, and days after we checked out my card was charged $137. When I called to ask why they were charging me they asked if I was there to park and go on a cruise. I told them no, I had stayed in their hotel for 3 nights. I had evacuated FL because of Hurricane Milton. They said they would reverse the charge, but they did not. I contacted them multiple times because the refund did not go through. They never reversed the charge.

The staff was wonderful, helpful and friendly. The room smelled a little musty when I first arrived but I was not surprised given how humid the Charleston area is and I did not notice it after a while. The WiFi seemed to be pretty decent. The bed was surprisingly comfortable as were the pillows - more so than many other higher level properties I have stayed at. I slept very well. The breakfast was decent and always adds value. I was not there long enough to be able to rate everything. I was impressed enough that I would definitely consider staying here again and will also take another look at Best Western properties for future stays.

This facility is unworthy of the Best Western label. It is outdated, dirty, and service is below average. There is green, moss growing on the windows, the armchairs are worn, fabric, and varnish, the bathroom layout and design date back to the 60s To be avoided at all cost.

We thoroughly enjoyed our stay at the Best Western Charleston Inn. Located just 10 minutes from all the tourist attractions in Charleston, the motel has a beautiful pool that makes you think you are at a resort. They offer a full hot breakfast with many choices. The beds were comfortable and the rooms were nicely decorated. The lady who checked us in was very nice and was able to get us a downstairs room even though we made our reservation shortly before arrival. There are many local restaurants to choose from just a few minutes from the motel. We would absolutely stay there again.

It is an old building , but with amazingly clean rooms. I always choose this hotel because the location. Downtown is 5 minutes away and is withing walking distance to the best BBQ place. The GM is always there and they have great staff and good breakfast.

One of the two rooms to which we were given cards was not ready to occupancy - it had not been cleaned or beds made. When we brought the matter to the attention of the desk clerk, she dropped a few f-bombs in front of our two young children which is unprofessional. In the evening, when the kids wanted to swim, the lights pool lights were not on. The same clerk said they had none which was incorrect because a maintenance man happened to come by and turn them on.

This hotel was very clean! Pricing was affordable and breakfast was hot and plentiful even at 1030a. Staff was attentive and friendly and the manager CK Patel went above and beyond to ensure my stay was excellent! I'm very appreciative of him and Carolyn. (from: Ardessia Abernathy)

The room was old, dusty, and smelly, carpet not clean, just dirty, pool was closed most of the trip. More work was done on the grounds than in the room l. I would not recommend this hotel, this hotel needs to be updated and the pool needs to be open everyday

Am a 69 year old female. Went to Charleston for a funeral. Made a reservation and was out in a room the farthest from office which had woods behind. Door to room was opened when I got out of car. Front desk said housekeeping had just left. When came back from funeral saw a homeless man encamped right near my room and men in woods behind my room. Could not get an an answer when I called front desk. Needless to say I packed up and drive 4 hours home Called to talk to manager three times. Still haven't talked to him. Called corporate and haa a vent had an update. Checked in at 320pm. Funeral at 5. Got back to room 730. Checked out before 8. They have not credited my card yet. Do not go here is you are a single senior woman!!!!

Nice clean, cozy, & quite room. Jo Ann at the desk very Helpful & Professional! The traffic is at times hard to get in & out. But other than that a good clean reasonable place to stay. Older hotel. The pool & landscaping is very pretty. We Enjoyed our stay there.

When you come back from a cruise you have to beg to get checked in earlier. We arrived earlier and storing our luggage was also a begging job with eyes rolled. The rooms are older and just smelled musty, but clean

The hotel was a short drive from downtown Charleston , where we parked the car and took the free bus service around town: bargain!

Rooms were nice, clean and comfortable. Breakfast was adequate. Check in desk woman got us a room in the back part of hotel so it was quiet, That was nice. Checking in she did however get our last name totally incorrect and couldn't fix. and that messed up points . Found out in morning when checking out in their computer she had us in a totally different room then she gave us the key to. On top of all that we also made the mistake of trying to book through Expedia. Definitely DON'T ever book through EXPEDIA. Go through the hotel. If you can get them to answer. Trying to get problems resolved between Best Western and Expedia I could not get the hotel to answer the phone after numerous times calling. Even Best Westerns customer service and Expedia couldn't get through to the hotel.

Nice place to settle when you want to visit downtown Charleston and the beach. We toured Charleston on Friday night (8 min. away), and Folly Beach Saturday (15 min. away).

I was traveling last minute during early June, so my choices were limited. I selected this property because it was not too far from downtown and not too far from the airport. It is an "old school" property with outside access to the rooms. In general, it was fine for my purposes, but not "great." Some of the room features were either lax, or outdated (lights not working, odd alarm clock) but it was comfortable and I had everything I needed. I thought it was pricey for the quality and condition, but I really didn't find better value that suited my needs as downtown Charleston was way more expensive. I would not shy away from this property if you are looking for a reasonable place to rest your head but not looking for much else.

If you don't want to fight the traffic into the historic area and find parking, this property is your place to stay with many wonderful restaurants within walking distance. The pool area is beautiful and entices you to enjoy your breakfast outside. Rooms are super quiet to Insure a great nights sleep.

The property is older, but its updated and well maintained. The room/ bathroom was clean and well stocked. Check-in was easy and efficient. The pool is quite large and there are multiple outdoor seating options ( pool and breakfast room patio) that newer hotels don't offer. The breakfast included multiple hot and cold options and the dining area staff did an excellent job. We were there on Memorial Day weekend. We would gladly stay again.

Outside door entrance to older design hotel. Room has two sinks, with one outside the bathroom. Small table and 2 chairs, and also desk with chair. Nice larger pool with depth up to 10 feet, and area to sit around pool. Good indoor and also outdoor seating for breakfast, with variety of breakfast foods. Staff did not allow one hour for early check-in. When we did check-in later, we asked for 3 key cards, and were told they could only do a maximum of 2 key cards, which had never happened at other hotels. Room has large windows that do not open, and no balcony.

Everything was nice. Took me by surprise. They even shuttled us to the port for an additional fee. Breakfast was good. Nice and clean. Great overnight stay.

We stay at Best Western quite often and exclusively as much as possible. Breakfast was nice variety with many of the standard items but also both pancakes and waffles, individually wrapped pastries and tasty eggs. Outdoor dining area was ideal for pets during breakfast and a very pleasant surprise while overlooking the hotel gardens. We'll be back.

Myself and my colleagues room were already occupied by a couple of instrusions of cockroaches... they must of had the wrong room key. Oh and we also had to share rooms with a rather excitable bunch both of bed bugs. I managed to free one of the cockroaches and also have created a new home for the bed bugs, they are very happy in their new home now. Just a shame we have to share it, as they are hungry little guys.

After a three day drive to swim in the beautiful blue pool, found it covered in leaves, Green with bacteria and padlocked all week. Paid in full M-F! The GM Gere Gerald Simmons never returned a call. Offered no compensation. Never showed up on the property. Absent every day. I came at 7am to catch him. It's been over an hour on Thursday! He's still a no show! Don't believe the photos! Pool permanently closed! Management has not called me back in 4 days since I arrived. Sitting in reception just waiting for a manager. It's pouring rain and nothing to do at the hotel! No credit offered! Tried to make the best of it and went to Folly Beach. Freezing and windy. Turned around and drove home. Never been to a more poorly managed Best Western. Until this week, I've always enjoyed Best Westerns. Avoid!!! Thumbs down Best Western Charleston Inn, CharlestonSc!!!! Green Algae locked pool! No offers to help in any way. One manager offered a $50 discount but the the GM wrote- NO DISCOUNT!!!

Very comfortable but why we did not give this top rating was the total disregard for trying to help the planet at breakfast . Everything from crockery to cutlery was plastic ! Surely with being a huge chain like that they can make an effort to change for our world!!!!!!!! We visited October 2023 , let's hope they've made or are making some progress in that domaine …… not to be taken lightly

This is definitely an older property (60's or 70's style) but don't let that fool you. It was very clean and one of the quietest hotels we've stayed at in a very long time. The breakfast was typical for free breakfast places. It is right on Hwy 17 (Savannah Hwy.) and is convenient to many restaurants etc. and about 15 minutes to downtown. We would stay here again

My wife and I enjoyed our stay here. We had stayed at the Sleep Inn next door. the Best Western was a little more expensive, but the breakfast was better, especially for my wife who eats gluten free and we were able to park immediately in front of our accessible room. These extras were well worth the extra cost. The breakfast was good and the attendant was very attentive to see that everything was available. The room was clean and the bed was very comfortable.

This Best Western was convenient to downtown Charleston and all kinds of shopping and restaurants. The bed and room overall were comfortable. Wish it had been warmer so we could have used the outdoor pool. Would stay again.

The set up to get to the room was a little confusing. Friendly front desk staff. One of the towels had someone's dark curly hair or pubes on it in the bathroom. Other than that was a decent stay! Comfy bed. The hotel was nice for a one night stay. Central to a lot of things.

Hotel staff are super friendly and room was great. Beds were comfortable and breakfast was perfect for what we needed. The parking on the property was also awesome and the area is great for getting into Charleston

Everything was very nice we enjoy our stay very much I had family to come over and visit and they really love the place I had a pool view room everything was just excellent I will recommend this place to anyone who I know is coming to Charleston and want a nice sleep breakfast and very nice location I thank you and your staff very much Gary Chapman

Our stay at Best Western was wonderful, nice comfy beds, very clean rooms and my husband enjoyed a great breakfast. Staff was exceptional in assisting us concerning a booking problem. We would highly recommend a stay at this Charleston location. Easy convenient hotel location to catch our cruise ship from.

Excellent basic motel. Room was clean, bed was comfortable. Decor tired/dated. Breakfast better than most of this class. Excellent location: easy drive into historic Charleston as well as sites outside the city itself. Many good restaurants close by.

Clean, comfortable and affordable. Right outside the city. We booked last minute and so glad we did. The lady at check in was beyond helpful and gave us some great advice on where to go (I can't remember her name, she had short grey hair with red lowlights). The lady at breakfast was also super nice each morning!

The staff was friendly, the hotel room was clean and updated and the pool was wonderful. The price was reasonable. I would recommend Best Western to others traveling in Charleston who want a quieter stay away from the rush of downtown Charleston.

Stayed in a suite which was spacious and clean! It was nice to have this kind of isolation for me to do my work... all at a reasonable price! I arrived after midnight to check in at a late time, the guest services attendant stayed up waiting for me and had already made preparations in their system so that I wouldn't have to check-in and reserve a new place when I arrived. Very helpful! One thing to be mindful of... in my suite, the thermostat was located such that the AC would cycle frequently. I have no complaint about this because I plan for minor issues like this when I travel. Ear plugs were my workaround.

The pool area is beautiful and breakfast had great hot and cold choices. The room was ok. Good pillows but small beds. A cobweb in the corner and the chairs needed a cleaning in the folds Minor issues but that's why I couldn't give more stars

First room had a guest in a lawn chair in front of it drinking and chain smoking. It reeked of smoke, wasn't very nice, and the toilet didn't flush well. I gave it an hour or two, but the smell didn't dissipate, so I went to the desk and asked for a different room. The desk attendent initially hesitated. I pointed out I was a loyalty member and she said “at the basic level.” Yes, at the basic level—I'm not a business traveler, and I often use 3rd party sites to score a deal. Nonetheless, I booked this hotel directly, for three nights, based on positive reviews. I have to think that means something in the competitive world of hospitality and lodging. She put us in a pool view room in the main building. It was much nicer smelling and the toilet worked. However, we ran out of the one toilet paper 2 days in, and housekeeping did not leave any more when they cleaned our room. We had to go to the front desk and ask for it — a small but telling inconvenience. The pool, which was a big reason we booked, was locked until the morning we checked out “for maintenance” even though I had seen people cleaning it. So all in all, though our second room was nice, I would not recommend this hotel to future guests at this price point. The location was very convenient if you have a car.

Roaches were crawling on the wall when we arrived. Was moved into another room and roaches where in that room too.Was not able to find another hotel due to the late hour. We we're not able to sleep because we we're afraid roaches would crawl on the bed.

Breakfast staff was rude. Eggs were empty and sausage was turned off sitting in hardend grease. Killed 2 spiders in the room. No elevator. Toilet had to be flused by opening the back even after maintenance claimed it was fixed.

Better than expected. Minor detail, like small piece of carpet coming up near bathroom. Everything else was great. Several ports to charge electronics, even on the microwave. Breakfast options were good

Great location close to historic Charleston. Rooms were very clean, and the property has some nice grass patches for walking pets. Would definitely recommend to anyone looking to stay a short drive from Charge.

Our room was spot on clean, quiet, and comfortable! Great location and just a short ride to downtown, can't beat the price! Bonus: the hotel is pet friendly too. Definitely recommend if you are visiting the area.

This was not my first stay here. In fact, I chose to stay here based on the wonderful stays I had in the past. This trip did not disappoint. It was the perfect location for the event(s) that we were attending in the area. The staff was helpful and kind and accommodating. We enjoyed our stay.

Older, but well maintained and clean hotel. Quick ride to City Market and attractions.. Better than average breakfast. Good choice at a good price. Attractive pool area surrounded by shrubs and flowers.

Love this place. Clean quiet rooms with the most comfortable beds ever. Breakfast has many selections. Pool and breakfast room are lovely.Staff are all friendly and helpful Rates are great and it's an easy drive to downtown

This is an old hotel that has been totally renovated. Some might be put off because all rooms are entered from outside. Don't let that stop you from staying. The rooms were nicely furnished, clean and comfortable. The bed was also comfortable. Would definitely stay again.

We needed a clean, safe room for an overnight stay prior to a cruise. Best Western exceeded our reviews. We felt very safe in the area, the room was clean and the bed was great. The hot breakfast was awesome, Ms Kim did an exceptional job! The best breakfast we've had at a hotel / motel. Thank You, Best Western. We will not hesitate to stay again for our next cruise.

Very quiet and professional. I would stay there again when I visit Charleston. They had several people working so there wasn't a wait line. Room was clean and food was great. Waffles, pancake, fruit, sausage, omelet, coffee and juice.

My daughter and I stayed 3 nights here. Check in was fast and friendly. The room was nice. Beds were comfy. We had no issues with noise or parking. The bathroom sink drained slowly, but this wasn't a big deal. We were happy with this location because of the price. Breakfast was what you might expect. We didn't use the pool, but it was quite large. Only real knock on this place was a maid that kept banging on the locked door at 9am. Felt like pressure to leave.

The breakfast is my favorite part, the people who cooked the breakfast definitely love cook and serve,5/5 five plus stars to breakfast!! Bedding is very comfortable and clean!! Manager is friendly, location also great, very convenient to everything in Charleston, will come back whenever in town

This hotel offers a very clean, modern, well-maintained facility, with comfortable rooms. The breakfast included with our room fee was a very pleasant surprise. They have a large cafeteria separate from the lobby, which had a very wide selection of breakfast foods, both hot and cold, including great coffee, fruits and juices, eggs, bacon, waffles, pancakes, cereals, yogurts, etc. We would love to stay there again when we are in the area.

This trip was due to a family emergency and it was extremely stressful but as soon as we arrived we were welcomed into a peaceful environment and the fact that it was 10 minutes away from MUSC was a extra bonus!

My stay was excellent. I have stayed at BW in Ladson in prior years. Savannah hwy location was closer to my family plans. Room was very nice. Towels were clean. No noise. Breakfast was very good for me. Did not try pool. Did not use fitness option. Maybe next time. Office staff were very good and friendly.

Very nice stay. Clean and comfortable. Very good breakfast. Front desk representative Bill was very efficient and gracious. He made our kids' morning by giving them little stuffed shark souvenirs and also sunglasses. We will be back.

10/10 would stay again in a heartbeat. the food was incredible and room clean the staff was courteous and kind great location and SUPER FAST WIFI great place and had a couple issues with the key cards not working but the desk staff as more than helpful.

Checked in here to stay for the night and park the car for 11 days while we go on our cruise. We paid for a stay and cruise package so we did not have to park at the cruise terminal. The first night was $149.00 and the next was $169.00 that covered leaving the car for the 10 days while on the cruise and the shuttle from the hotel to the Cruise terminal and back. The shuttle buses were practically new and very clean. Check was flawless and great service while we were there. Very nice full breakfast included. Beautiful pool if your so brave in December fo a swim.

Excellent customer service. Clean and comfortable. Good location, center to plans for the city. Within walking distance of food, within easy driving of airport, downtown and local sites. Would definitly stay with East Western again.

Best Western Charleston Inn was one of the best stays I've had in a hotel - I went with my mom and her dog for Thanksgiving break. Staff was great, room was comfy and clean. I wish I extended my stay longer!

I stayed here for 2 nights and found the location good for what I wanted to see and do in Charleston. It's in a safe area of West Ashley and is close to a nice greenway for walking, running, or cycling. The room was clean and mostly quiet although I did occasionally hear others outside. Breakfast was good with eggs, yogurt, cereals (hot and cold), breads, coffee, etc.

woke up with bed bug bites immediately found the bedbugs took pictures and took it down to front desk and checked out.. Manager wasnt on site so i had to email them to the front desk clerk. Called back and spoke with the most disgusting rudest manger there customer care line is a joke!!!

My motel room was very nice and clean with comfy beds. It was only a short ride to alot of things like restaurants and grocery stores.I would definitely stay jhere again if I need to come back to Charleston

Military spouse made a non-refundable reservation online and when showed up to for the stay was refused service and turned away. They also refused to issue a refund. They stated a policy that I cannot find published anywhere: they don't rent to locals. We are not locals, the military recently stationed us somewhere new and my spouse had to make a trip to Charleston for a friend's funeral that I could not attend due to my service commitment. We no longer live in the area and had to make a reservation at a hotel due to not being locals.

The BW is located on the main road,conveniently located.We had a room on the main floor, parking right outside the entrance.I found it was outdated for the price of the room.It does have breakfast,you will find something to get you going for the day.

The hotel was very comfortable. well maintained and clean. The front desk staff were cheerful and extremely helpful. Excellent breakfast in quality and choices. Easy to get to from the airport and the downtown.

Hope you like being keep up at night. room was noisy. Cleanliness average. Buffet was ok, just a standard continental breakfast. Just an overall ok experience, probably won't be back. Location was good. Noot fat from downtown and the port.

Clean rooms, small in nature but has everything you need. Great breakfast options and good service. Had Kuerig coffeemaker in room which was nice.Has a nice pool but was in hurricane time, so off limits. Close to highway

Friendly staff let me check in a bit early. Large, clean room with fridge, TV etc. Plenty of free parking on site. Good, free breakfast. Some shops and restaurants short drive away. About 20 minutes' drive to downtown.

Check in was easy. The guest room was clean and there was lots of hot water in the shower. There was a Keurig coffee maker with both regular and decaf coffee. The hot breakfast was delicious with omelets, bagels, waffles or cold cereal. Excellent!

Checked in late and when I got to room it had fleas picked 11 fleas put in toilet took picture and showed to management and all they said was thanks for showing this. Won't stay at any Best Westerns anymore.

Clean, friendly, helpful with easy parking. Large pool. Lots of hot and cold breakfast choices. Short drive to historic Charleston and surrounding sights. I would recommend this property to families, solo and business travelers.

The room was clean and great location for our needs. We stayed two nights and had a king size room. The keurig in our room wouldn't work but my husband went up to the lobby each morning to get his coffee. It was perfect for our needs this trip

Our 2-night stay was fantastic in every way! Warmly welcomed after an arduous 8-hr drive, we so appreciated our clean, comfy room for a much-needed good night's sleep. The magnificently landscaped grounds enhanced our short trek to brekkie. The spacious Breakfast Room—bustling w/guests & inviting culinary aromas—was happily managed by Miss Kim, def the Hostess w/the Mostest! Her efficiency was homeric from replenishing coffee urns & buffet chafing dishes to condiments, all with caring, charming, southern hospitality! Armed w/some great tips from April @ the front desk on how to spend our one day in Downtown Charleston, we ubered across the bridge for a horse-drawn carriage ride, shopping @ The Market, immersed in charming Charleston. Returned to BW in time for a refreshing dip in the sparkling, cool pool. Comfortable chaises & beach towels were plentiful. Following a great night's rest, shower, & all packed up, we loved having another bountiful morning meal in Miss Kim's cheer-full Breakfast Room. Thanks For The Memories, we'll be back ;-)

Booked this hotel for a long weekend after reading the positive reviews on here. I didn't have high standards when booking this hotel, but was just looking for a clean place to stay while visiting a friend in Charleston. Unfortunately this property was unable to provide that. Upon arrival, I noticed hundreds of what looked like human hairs on both of my beds. I contacted the front desk, who sent house keeping over to change the sheets. While changing the sheets, the housekeeper threw our pillows on the (stained) room floor, and then placed them back on the bed. She was surprised when we kindly asked for new pillows, so I unfortunately believe this is standard... Both of the new sheets had what appeared to be blood stains in multiple places. At that point we just sprayed the bed in isopropyl alcohol and hoped for the best. The desk chair was covered in small, white pieces that looked like crumbs or bugs. There were also bugs in the bathroom. I have stayed at many hotels, several of which were BW. This was by far the worst property I have ever been at. I would not recommend that anyone stay here due to the extremely unsanitary conditions.

My partner and I stayed at this Best Western in July for three nights while visiting family in town. The staff were really kind and allowed our niece and nephew over for a swim at the pool. The breakfast had a great selection of bread, eggs, waffles and pancakes, plus various types of yogurt. Everything was really clean and tidy. Our room was clean and well stocked with coffee and tea. We will definitely stay there again when back in town!

We stayed in a large, quiet room with 2 queen-size beds. The bathroom sinks and shower have quality faucets (Kohler, American Standard). A nice large 37” flat screen LG TV, with a working mini refrigerator, Keurig coffee maker (with a few K-cups), and microwave. Convenient outlets on lamps' bases. Two sinks, one inside bathroom, and one outside bathroom – a nice touch! There is a very nice large 18x36(?) pool (well-maintained – pool sides swept, automatic pool cleaner, nice multi-color lighting in pool, area kept clean). Well-manicured flowers and plants around the pool area. A free continental breakfast is offered, with a large variety, including some unique items: 2 types of waffles (regular, blueberry - with blueberry syrup!), a pancake machine, cheese omelets, and sausage patties. The breakfast was kept well-stocked. The breakfast area was clean, with tables both inside and a few outside on the patio. Parking was convenient to your room (a short walk). The staff was very friendly, knowledgeable, and helpful. My only issue was with the tissue (the TP was 1-ply). I would highly recommend this hotel, and I would stay here again when I visit this area.

I was staying in a near by RV park so booked this hotel from my parents based on good reviews. They did not realize it the access to rooms was outside and made them uneasy. Also no elevator and my Mom was struggling with the stairs. My fault not looking into that for them. They said the door had gaps around it and could see light and heat thru it. I told them to tell the front desk when they leave. The biggest frustration was when they went to check out and were taking their belongings back and forth the car the cleaning person was standing in the door and would not leave them alone. My dad told her check out time was still 30 mins away and to come back but kept just hovering. He got rattled and rushing and ended up leaving some items in the hotel drawers. One was a book and when he called back the next day they had it and he went to pick it up and did not realize it was not even the correct book. This review it not necessarily a negative review to warn staying here just be aware of type of hotel it is and if have challenges with staff call the front office and don't be pressured to rushed if not warranted.

I am so grateful I changed my reservation to stay at Best Western Charleston Inn from the hotel I originally booked. From start to finish everything was great with our stay. Nicole at the front desk was super sweet and made check in super easy. The bed was so comfy I really did not want to get out of bed! We booked a pool view room which brought tons of light into the room. One of my favorite parts of the room was an actual table and chairs to sit and eat at. I also liked having two sinks in the room so more than one person could get ready while the other took a shower. There were zero issues with cleanliness other than a faint smell of old cigarette smoke when we first walked into the room. I never noticed it after the first time I walked in. Getting to major attractions in Charleston as well as nearby beaches were quick drives. It was so convenient to park right outside of our room too. I am usually skeptical of hotel pictures but I was surprised at how big the pool area was! When we return to Charleston in the future we will no doubt return to this property!

Enjoyed our stay here, The pool was nice, the property had really pretty flowers. The breakfast was convenient, Miss Kim in the breakfast room was lovely. Had a couple of glitches that were handled quickly and did not take away from any of our plans. The beds were very comfortable,, showers were HOT.

My family enjoy our stay at Best Western Charleston Inn. Best Western overall this is good hotel to stay at. The hotel staff were very helpful and friendly. Breakfast was good and staff Kimberly was very helpful.

This place is nice! It looks brand new, and the employees are big on keeping things clean, inside and out. I don't think I ever saw someone there who wasn't busy sweeping or wiping things down. The breakfast was great!. I've stayed at other Best Westerns where the "breakfast" was bagels and toast. But this place had an actual HOT breakfast, with eggs, and waffles, and sausage. The main thing that impressed me the most was an employee named Kim. As the kitchen was getting ready to close, she stood in front of us, and with this wonderful smile on her face, thanked us all for staying at The Best Western, and that she hoped we had a safe journey to wherever it was that we were going, and hopefully we would stay with them again in the near future. Now, I have been staying with Best Western for decades, to get the points. But this was the FIRST TIME that ANYONE on the kitchen staff actually thanked a roomful of people for staying with them. Know this: I work in sales for a multi-billion dollar company. I know what CUSTOMER SERVICE is, and have a briefcase full of service awards to prove that. I know from which I speak. This small kindness that this lady gave to a roomful of strangers, absolutely made my day. It confirmed to me that there are still good people left in this world, and I couldn't help but think how much better it would be if it had a few more human beings like Kim. It is because of people like her, that I, and my family, are now, and will continue to be, LIFELONG Best Western customers! I don't care how far we have to travel, but we. Will stay. At. Best. Western!!! Kim, please promise me that you will always be you. Please, never stop being you.

I have to say there's not much I can find at fault here. As a platinum member of BW and Choice, I by far love BW. This property is on our cross country drive and it was awesome. Checkin was fast, friendly and a welcome gift as a member. The grounds were very well kept and morning breakfast had many choices. Rooms were clean and had plenty of room. If I have a fault it was that breakfast was stopped dead on 9am and you were hussled out. Vacation hotels should serve breakfast till 10 in my opinion, and never push you out it was very "come on let's go". We headed to the pool that was great size and very clean. Again nothing to fault. A+++

We stayed here in April 2022 during spring break. The rooms were clean and the property was quiet. Breakfast was good and the staff was friendly. It was in a close proximity to downtown. We enjoyed staying here and not downtown. We would stay here again!

Great place to stay! Rooms are roomy, clean and beds are comfortable. Staff was absolutely awesome and professional especially Ms. April at the front desk. She was very helpful to me, when I had questions about the Best Western app. Also Ms. Kim who made breakfast was a lovely lady! She had a smile that lit up the room and she was friendly to everyone! What a nice way to start out the day! Thank you for making our vacation enjoyable! The pool was great too!

If you are trying to save a dollar do not do it here. The rooms are dirty, run down and extremely dated. While walking to dining area the one room had all kinds of white powder coming out the door to the sidewalk. Have no clue what it was but surely did not want to walk in it. From the highway it looks great. After you check in and drive around back to the rooms your experience begins. Poorly lit to start. I typically do not write a negative review but this is totally justified.

Beautifuly kept property. On easy on/off to rosd. Close to restaurants and fast food. Room had fridge, microwave nice bedding. Clean. Breakfast was very nic, Kim was hostess there and brightened up the morning as well as keeping things hot and ready.

3 Days and it was great. Nice clean spacious room, Great breakfast and lots of choose from. Much better than some higher priced hotels! Very nice employees, one sticks out, April at front desk. Helpful with directions and anything you need there. The POOL was beautiful and clean and so relaxing after a hot day at the beach and downtown, I felt safe there at night and did not see a bunch of shady people hanging around like I have some other places . Vending areas with guest laundry were nice and clean. I will be back and oh yeah, the flowers and landscaping! Beautiful. and a big plus. Did not charge me extra to park in the hotel parking lot as they did in St Augustine Florida!! Thank you for that!

We were looking for a hotel not too far from Folly Beach and this hotel was great for our family after a long beach day. We had a second floor room, it was reasonably spacious, clean, and didn't look dated. The pool area was clean and maintained. Hot breakfast presented plenty of choices and the breakfast room was clean and sunny. The landscaping is very pretty, especially around the central pool area. The air conditioning is typical of a motel, but once we put the fan on constant, it did well. We couldn't tell we were near a busy road once we were on property.

The staff was very friendly and accommodating. The rooms were very clean and bed was comfortable. The pool was very nice, they offered towels and pool noodles. The location had some great restaurants near by that we would highly recommend.

April took great care of us at check in and gave us a nice quiet room towards the back of the property on the 2nd floor. Thank you April! There is no elevator so you have to walk up the stairs if you are on the second floor. Okay by us. Because of "covid", there was no "maid service" for the room for the 4 days we were there, we were told this at the beginning and again it was okay by us...we prefer it. Clean towels and soaps were available at the front desk. Breakfast was outstanding. T'Nea took care of supplying everything for the dining room. She ran a smooth ship. Thank you T'Nea! There was a no-touch pancake machine and waffle maker. 3 of the 4 days they served omelettes. One day they were Westerns, those were the best. The scrambled eggs were decent and the bacon was good . I did not like the sausage. Coffee and OJ was very good and they had assorted cereals and danishes. The dining area was clean and properly spaced out, you could even eat outside if you chose to. There was plenty of parking. Hotel property is located very close to Charleston, about 3 miles. Located close to many different restaurants. Room rates were very affordable compared to staying in Charleston proper. Dogs were allowed. Would definitely stay here again or recommend to others.

I love Best Westerns, they allow dogs, prices are perfect, great rooms, nice breakfast and the employees make the hotel. The lady that registered me was super sweet and efficient. Thank you I am glad I stayed at your hotel.

We stayed at this hotel for 3 nights, the rooms are very clean, the grounds are beautiful, the staff was very friendly and helpful. If you're looking for some place to stay in Charleston for a very reasonable price this is a great choice.

Second trip to Charleston and immediately liked the property and staff better than where I stayed a year or so back We had the suite and it was perfect for our trip and was also very clean. Staff was always friendly. I think it was crystal at check in and when I needed towels she was very kind and always smiling she's a keeper I love going to a best western being a best western employee as well and this one was my favorite so far

This was first experience with Best Western and it was great. It started off with a very pleasant staff checking in. The rooms are very clean and comfortable. The next time we are in Charleston we will stay here.

A very nice clean hotel. Nice pool, nice breakfast room and menu. Easy commute to Kings Street and all of down town Charleston. I can not say enough about the staff and manager all so helpful and professional.

The lady at the front desk was very kind and helpful. We asked for suggestions on a good, but reasonable, seafood restaurant. She even wrote down the address. Didn't steer us wrong, either. The room was clean, it was quiet overall, and I even got to visit with the neighbor's dog the morning we checked out. I try to stay at a BW whenever I can and was pleased with this choice.

We stayed 3 nights and had a great stay. I will say the 1st room they put us in, room 100, smelled strongly of urine. We immediately notified the front desk and they moved us to room 138 and it was great. It was very clean. The pool area was clean and well maintained. The breakfast bar was great 2 out of 3 mornings...the 3rd morning there was a different attendant and he didnt do well. Breakfast bar had pancakes, waffles, eggs, bacon, fruit, cereal, yogurt and multiple bread options. The hotel is fairly convenient especially for the price. Lots of dining nearby. You are about 15 minutes from downtown and about 25 minutes from Folly Beach. Everyone at the hotel was friendly and I didnt notice any shady characters hanging around the parking lot. My only complaint is that due to covid....housekeeping never stopped by...not even to get trash, so we ended up taking out our own trash. We will stay again. Keep in mind the pics I took were after we stayed 3 days.

If I could have given this particular Best Western a lower score than 1, I would have. We arrived late at the hotel after a busy day and quickly retired for the night. The next morning, as we got ready for showering, we noticed small insects crawling around the bathroom (toilet, tub, vanity, and walls). We then checked around the rest of the room and there were similar insects on the furniture. I quickly packed my belongings and went straight to the front desk. I described to the man at the desk what we had seen in the room. He immediately said that he would take half off the cost of my bill, but that didn't really calm my nerves about the bugs. When I expressed my concern about what may have gotten into my belongings, and could possibly be brought home with me, he said I could empty my suitcase and he could use bug spray on it. It was as if he wasn't surprised about the whole situation and was prepared with the bug spray. When I arrived home I had to do the best I could with debugging everything. As it was, I found one of very same insects in my home that apparently hitched a ride. It was an extremely upsetting experience! Additionally, the hotel does not have an elevator and our room was on the second floor, which is very inconvenient for bringing suitcases upstairs, and the breakfast was substandard at best. I've never stayed at a Best Western before so can't say anything about the chain, but I would strongly recommend avoiding this particular location.

We stayed there recently for 3 nights while attending a Naval Graduation at Patriots Point. Very close to the Historic District, about 4 miles. Although on a main drag, it was very quiet. Hotel itself is a little aged, but very clean. Rooms were nice and bed very comfortable. Breakfast was very good, full breakfast served. Staff were all great. Only thing is that due to Covid, they are not cleaning rooms until checkout. Clean towels, etc. are available for you to pick up . Room prices were well worth it! We would stay here again.

was quoted $125 per and was charged over $600 for three nights sorry to say my wife have stayed in Charleston in the past stayed in the best in hotel in downtown area for less than $375 no comparison to best western word of caution be careful what you initial at the front desk

When we arrived the Toilet wouldn't flush. The bathroom had mold in it and then there was a barking dog next door to us. We probably won't ever stay at a Best Western again. With all this being said, the breakfast and coffee was good.

For the record, my name is Jack Howard We booked a room on April 10th for a single night in order to take advantage of their program that allows us to leave our car on their property during our cruise with Carnival. We arrived a little before 6 p.m. and our room was not ready. We were able to get to our room a little before 6:30 p.m. and it was obvious the cleaning was quick and very superficial. Carpet was dirty as was the sink and bathroom. I went down to the business center to use their printer and one of the two PC's was asking me to activate Windows...I'm in the business and this is a no-no. Leaving the business center the front desk tells me my girlfriend had just called down to inform them that the toilet was clogged. Their maintenance man was gone for the day but they would be happy to loan us a plunger. I asked for a different room but was refused. The front desk could not find a plunger and teld me someone would drop one off. Back up to the room and about 15 minutes later some random dude in a T-Shirt and sandals knocks on the door to give us the plunger. We were told to leave it outside of the room when we were done. Leaving the next morning the plunger was still sitting outside the room, maybe whoever had the room after us was able to use it. We were going to utilize the hotels service that would give us a ride to the port for our cruise. The hotel overbooked the van for our time slot. Everyone was able to get on the van only after we figured out who was going to sit on who's lap. They got my money, I hope the spend it well because that is all they will see from me.

It was Clean and very quiet. The beds were Comfortable. Nice location. The Only downside was no elevator. They have Breakfast in the AM. The chocolate muffins were EXCELLENT. We Would definitely stay there again.

We reserved a room for overnight because I was having surgery the next day. We are permanent RVers . We used to live in Charleston . We use our son's address for our mail. I reserved on Hotel.com . It was a non refundable room. Upon arrival, we were told , because our address wasn't 40 miles from the hotel , they could not let us have the room. Their print out states they don't rent to Charleston residents for the health and safety of their employees. They make exceptions for medical emergencies, hurricanes, and house fires. My surgery was not deemed a medical emergency by the front desk staff and their manager was not there. When , I reserved the room there was nothing stating these rules . They now have my money and I have no room . It is Easter week in Charleston.

This is a good alternative to the expensive hotel scene in Charleston itself. It's a short drive to downtown, seems to be in a safe area, and the property is well maintained. The landscaping is more attractive than most chain motels. It;s on a highway but we didn't hear any noise (we were at the back of the property). Good selection of restaurants in the area. The breakfast was OK.

This place, with well-tended grounds, was a comfortable destination after a long day of driving. My pleasant room was just steps away from my parking place. The helpful staff was able to answer a number of questions I had about the area. And the breakfast buffet was satisfying though not especially well-stocked.

We were looking for a less expensive to stay near downtown Charleston. This place was clean, safe and has a friendly and helpful staff. It's not the fanciest place but again it was clean and well maintained.

Very satisfied with this motel. Even though it does have some age on it, it is very well kept up. Rooms are up to date. Caring and helpful staff greeted us and provided great service. April at the front desk was very professional and greeted us with a smile and took care of us promptly.

we utilized the shuttle service to and from the port for our cruises. they were reasonable and prompt. Porter and April were friendly and welcoming. breakfast was very good. beds were comfy. pool area was a nice plus to relax in the sun.

The folks were friendly and very helpful. I had an issue with my computer connecting to their wifi and Johnny, assistant manager, took about 30 minutes resolving the problem. The rooms were clean and beds comfortable. Price was reasonable. The breakfast was excellent. Most important, the staff believes in positive customer service and it shows. Would certainly stay here again.

This hotel is beautiful with the high ceiling, duel sinks, and view of pool. But the A/C runs often eventhou it wasn't hot outside, and when it runs it clunks. We both wore really good ear plugs, but we could still hear it. For that reason we think there may be better hotel options because the main reason to stay at a hotel is to get some sleep. We are glad we're leaving after 3 nights of disruptive sleep. We would have changed rooms, but was told none available. Not sure if all units are so loud, or if we just got lucky. Erin at the front desk is warm, friendly, helpful and welcoming. Some of the other staff were very aloof and rather cold and unwelcoming.

Definitely a must stay. Front desk staff was very friendly.and accommodating . Great location out of the hustle and bustle of Charleston city traffic. The pool looked very inviting. Weather was not cooperating.

Best place! One of our top Best Western hotels. Room was beautiful and bed was comfy. My grandson decided y'all have the best breakfast ever! Pancakes and waffles, made his trip fabulous. Definitely recommend this hotel. The staff are friendly knowledgeable and go out of their way to make sure you have a great trip!

This was our first visit to. Charleston so we needed help on finding restaurants and tourist info..ck in was a breeze and the front desk folks gave us all the info we needed. Breakfast was great…location to historical downtown Charleston made this best western an easy selection…

I had a terrible experience and I do not recommend this hotel. When I booked the hotel, I made special request that I want a quiet room. When I checked in, the front desk assigned me a room next to the road with heavy traffic. I asked her to switch, and she said "oh, the noise is ok, not that bad". I was taken aback by what she said, and told her I was Best Western's diamond select member and I wanted to talk to her boss. Hearing that, she switched me to a quiet room. I also gave the front desk several Bestwestern travel cards and told her several times to apply those credit to my account. When I checked out the next day, lo and behold, I found the credit was not applied. I had to go through hundreds of emails to find my travel cards again, wasting more of my time. To make things worse, when I talked to the management the next day, the management told me the front desk I had problem with was a "star employee". This is the most hilarious joke I heard that day. I have been a small business owner for 25 years. I know if you treat your customers like this, your business is dead. It seems the manager always respond to each review and give everyone the impression that he cares. He knows how to use this website to promote his business.

Quick ride into historical Charleston and convenient location to everything else. Great for dogs. The breakfast was a decent hotel breakfast. The staff was friendly and helpful. Most people just stay the night for a stopover.

Great place. Clean with a great staff. Rooms are a good size and love the little table to sit at. Will stay here again. Location was great for what we needed. Have stayed here before. Painting of building was being done and looks good.

Clean rooms with an excellent breakfast included. The pool area is beautiful and open year round! Our check in and checkout were smooth. The bed was very comfortable. The location is away from downtown, but an easy 10 minute drive there. After leaving, we realized we'd left a full drawer of clothes behind. The wonderful housekeeping staff had found the clothes and set them aside for us. They sent them to our home via UPS, and were so understanding and kind!

Excellent staff from the front desk to the cleaning and maintenance crew. They were all super nice and helpful all the time. The rooms are dated but the staff, awesome breakfast every day and location more than makes up for that. We will stay here again.

The multiple night stay rate made this an exceptionally good value. The room was very clean and beds were comfortable. Our room was in the back building so there was no road noise. Loved that they changed up breakfast each day of our stay. We were there to visit family but if you are there to enjoy what Charleston has to offer, it's a convenient location for getting around.

We had a 3 night stay at Best Western Charleston Inn in early October. Our room was in a separate building in the back, facing a wall. It's dark, with dark carpet and the furnishings are decades dated. We booked this hotel based on many Trip advisor raving reviews for this hotel. We did not have the same experience. Those folks must not be paying AARP rate.

What a great hotel, all the staff were really nice and helpful! The property must have been build years ago, but well kept up! Our room had a certain charm about it, unique and colorful unlike other standard Best Westerns we've stayed at. The hotel was newly remodeled, the patio, garden area was beautifully landscaped. The rooms were very clean, and the tile floor was spotless! This hotel was a easy 4 mile drive to downtown Charleston. Needless to say we tipped and thanks our housekeeper!

This was a great stay the staff eas?pleasant ...i enjoyed my encounter with front desk agent Krystal she was very friendly and accomdation the breakfast was nice and i slept well the rooms were clean.

My adult family members and I came out for my son's wedding. We stayed for 5 days and had a wonderful time. BW was a great location for everywhere we needed and wanted to go. Price was very reasonable and breakfast was substantial and tasty.

Nothing special for much money! It was a nice BW, what actually means, a slightly higher class MOTEL. The room was nice and clean with all counted amenities and the pool area was pretty cozy. That's it. The staff did its job and the breakfast was okay. But with more than 220$ the charge is much too high. Additionally, from our point of view it is a no-go in those days of natural desasters to serve meals - in this case breakfast - solely on a one-way basis producing mountains of trash!!!

This is an older hotel with older hotel problems. The lobby has been updated and breakfast is modern, however the rooms are old, in disrepair and have not been updated. Overall the room was clean, but the carpet disgusting. The door to our room looked like it had been previously bashed in, and the room had the "clean" smell that doesn't leave you for days. Not what you'd expect from a Best Western at all - and especially not for the price I paid.

The biggest warning applies to nearly all hotels on Savannah Highway. The traffic can be insane, so trying to make a left turn in or out of the property can be a huge challenge. Prepare to turn right to turn left. We choose to eat at places within 3/4 of a mile so that we could walk to and from dinner. As for the hotel itself--breakfast and pool are open again. The mattress in the room was very good. Internet worked well. You may want to bring your own shampoo and conditioner as what is provided is small quantity any low quality.

I made a late night reservation and asked if there was a lounge where we could get drinks within the motel and was told yes that there was one on site. When we arrived the desk clerk said that no there wasn't a bar. Then after giving my AARP info to the reservation person either she or the desk clerk gave us a room on the second floor about as far from the stairs in the back of the motel with an outside view of a blank wall. No I will not be returning nor will I recommed it to anyone.

Rooms were clean and the Internet worked incredibly well. I streamed movies on my mobile devices without a hiccup for three nights during my stay. The staff was hit and miss. Some were very friendly and some seemed half asleep. The pool area is nice and clean. The landscaping and outdoor areas are nicely kept. The free breakfast is well… You get what you pay for. There are some things you can't screw up like yogurt and oatmeal. They have a waffle maker. The eggs are obviously powdered eggs and the sausage and “cheese omelettes“ are obviously something they take out of a box frozen and throw in a hot plate. Even that isn't a big deal because like I said it's a free breakfast. The one thing that bothered me was no housekeeping service. I stayed for three nights and had to sign a paper upon check-in that housekeeping services would not be offered because of Covid. That seems slightly ridiculous. Especially if nobody is in the room while you are cleaning. Housekeeping services seem like one of those very basic things you expect while staying at a hotel but I had to make sure I kept everything nice and tidy knowing nobody would clean my room until I checked out.

Flew Breeze airlines from PVD. Great flight, great service, great value. Rented a vehicle. Hotel had coffee pot, refrigerator in room. Breakfast at hotel was awesome. Took a walking tour of the city, a harbor cruise, toured Magnolia Plantation, museum downtown, had a cup of she crab soup. Went to Shemm' Creek. Ate at Vikery's. When Creek was a swinging place.

Sisters yearly vacation. We find somewhere new each year and meet. The hotel grounds are beautiful, very clean rooms..not one bug of any kind. The beds were perfect, soft and clean. The room was pretty spacious. Location is great for James Island, Folly Beach, downtown Charleston and Isle of Palms. The famous Bessingers BBQ is literally a 3 minute walk, must try! The staff was friendly and courteous, no complaints. There's usually something about a hotel that you have complaint about but not really anything worth mentioning here.

Had a great stay in Charleston convenient for many restaurants and sightseeing. Room clean and breakfast and pool all provided. Beds are very well padded . Room was spacious with table and chairs. Reception area had nice new seating.

Best Western Charleston was a great location at a great price. The room was clean and very comfortable, including bed and pillows and shower. The staff was so friendly, especially Erin (the only staffer whose name I know) who checked us in and helped us plan our stay. She recommended eating at Fleet Landing for sea food and Swig and Swine for BBQ. We enjoyed both immensely. The breakfast was delicious - hot and cold and varied. Loved having a microwave and refrigerator in the room. The towels were great because they were absorbent and bigger than normal. We felt as if we were treated like royalty. Would stay there again. Highly recommend Best Western.

Grounds were well kept and manicured. Lobby was clean and smelled fresh every day. The beds linens and pillows were fantastic in our room. Miss Nicole and Miss April at the front are exceptional and are valuable to your hotel as employees. They added positive energy and joy to our stay at Best Western. Setting a high standard!!

Clean quiet room. Cozy bed. The flower gardens are beautiful to view while having morning coffee. Hot tasty breakfast. Plenty of thick absorbent towels. Friendly helpful staff. Plenty of easy access parking.

if I would have seen the roaches that night I would had have never stayed. they only gave me back half my money. should have been the whole amount. also the rug smelled bad. I stayed at other best westerns that were good.

We found bugs in our room, well cockroaches and other sorts of bugs. Also found a dirty child's diaper behind the TV dresser. When telling staff they switched our room to one closer to the lobby. We enter this room and find bed bugs under the sheets. There was also pubes and other hairs and crumbs on the bed and floor. Floor looked like it haven't been swept or cleaned in years. There was food crumbs on the side of the beds and in other cracks and holes in the room. Stains on the sheets and paint chips on the walls. When “getting” into bed you feel as though the sheets have never been washed and are damp from sweat and mold. One of the nastiest hotels I've stayed at. We ended up leaving at 4am the night we first checked in and the front desk would not give us a full refund. The property is very outdated. When walking into the rooms you feel dirty and unsafe. Extremely disappointed and surprised at how this has over 4 stars. Also lots of sketchy people around. Will never be staying at any best western again. Trust me this is not a hotel you want to stay at.

The outside building looked old but the rooms were perfect. The beds slept wonderful and had a nice comforter. Loved the shelf in the shower, a nice extra touch. The hot breakfast was above and beyond delicious. Great omelets and perfect bacon. The landscape was beautiful around the pool. A nice sitting area.

Husband woke up with bug bites on his arms, chest and belly. There were bugs in room and bathroom. The security latch inside room was almost pulled out of door frame. Staff was very pleasant and helpful. I will not book at this hotel in the future.

Hotel shows it's age (motel style) but clean, property and pool well maintained. Very friendly front desk personnel. Large breakfast area with a large selection. Only stayed one night, good place to stop on the way to Florida, very convenient to use for a day trip to Charleston.

The staff was very courteous and helpful. The room was clean and spacious. The pool was great during the heat of the summer. The washer & dryer was convenient. The internet worked. The free breakfast had a variety of options and was delicious.

Overall experience in our stay was good. The sanitize was lacking since we saw mosquitoes in our room that bite our daughter. There was a complimentary breakfast which was way better than other places we have visited in the past. The front office staff were friendly. The parking were just infront of the room which was great.

Location was ok. This was about 10-12 mins. from downtown & about 15-20 minutes to the Plantations (Magnolia) & was a easy distance from the airport. The hotel needs updating. Our room was not great. The coffee maker had issues. They ran out of creamer (in the breakfast area & for the rooms). Amenities were scarce. The staff (more than one) had a "who gives a .... " attitude. My husband wakes up early, so he would get coffee & sit in the lobby. The amount of complaints/issues by other patrons was astounding. What was more astounding is that the staff did nothing to try to solve the issues. One day they ran out of creamer at breakfast. In the evening I went back to see if they had more - they were still out. The pancake maker didn't work right. The beds were ok, not great. The bathroom was very outdated & we saw a couple bugs in there. I would not stay here again.

Unfortunately these rooms are very tired which makes them feel grubby or dirty! My room actually felt damp the sheets and pillows feel like they need changing! Coffee machine was Dusty the TV remote was sticky, hairs in the bath and empty shampoos no new ones and someone's clothes in the drawers.

The room was disgusting. Their were stains on the wall and the ceiling needed repair. The front desk was nice, but I will never stay here again. I'm still disgusted at how nasty that place was. Never again.

Super clean and neat , great breakfast food and service, very nice pool, easy access to everything at the hotel. Very comfortable beds, definitely would recommend to anyone looking to stay in Charleston!

We arrived and it smelled a little strange but didn't bother us. Found a pill on the floor and the bathroom floor was a bit dirty. Some sketchy people around as well. Not bad though, those were just some things that bothered us. Great pool!

The hotel is not kept in good condition! Our toilet seat was so loose it fell off, towel bar kept coming apart, mold on inside of shower curtain, filter in the air unit was so full of dirt and dust it smelled terrible until we cleaned it. Pool was very nice but it sure didn't make up for the issues.

We had a family vacation, great 4 night stay in June. Comfortable beds, clean, they had continental breakfast that had variety given they have modified for COVID restrictions , convenient location and parking, easy to travel to downtown and to attractions, LOVED the pool! And the price was reasonable. Friendly, helpful staff, gave us towels linen immediately when requested since they don't do housekeeping services during you stay, but are quick to address any housekeeping needs you do have. We will definitely stay again!

Negatives: Manager misrepresented occupancy of hotel creating sense of urgency in securing room. Room had an unpleasant odor from carpet and a/c unit. Price was unreasonable for quality of room. Positives: Comfortable bedding; clean bathroom with separate vanity outside bathroom

This hotel has fired it's staff, so there is no cleaning of your room or a fresh delivery of towels everyday. The lights in the room were very dim. In addition, the shower head was rusty. They replaced the shower head, but not with a new one. The water pressure was also bad.

The BEST Best Western I have probably ever stayed at. The rooms were cute and comfy, the staff very helpful and friendly! Can't wait to go back on my next road trip! Wifi was a little spotty, the pool was great!

While just a little farther from downtown than some, this place has nice rooms, an attentive staff and a rare hot breakfast selection. It can be a little difficult to get out into traffic but it's worth the amenities and price.

This hotel is a great place to stay in Charleston for the budget minded. Convenient location within 15 minute ride of most attractions ,clean rooms with super comfortable beds and small fridge, microwave and Keurig coffee pots in the rooms as well, friendly staff, quick check in and check out, hot water, decent breakfast, great rates and pet friendly. Both my husband and I were more than satisfied with our stay. Would definitely stay here again and would highly recommend!

I honestly am super pleased with our experience! The pool was clean, the room was clean, food was good, and parking was great. Overall everything was great! Staff was super nice and quick. I will be staying again.

The location of the Savannah Highway Best Western in Charleston exceeded my expectations. Great location - easy access to the beaches and downtown. Quiet location. Great pool. The staff was very accommodating.

On our way to Florida we decided to visit Charleston. We stayed at the Best Western staying in downtown Charleston is clumsy and not many simple options. The location of the Best Western made it easy to find and get to downtown.

We just spent 5 nights at this hotel and had a great experience. This is an older property, but it's very well maintained and very clean. The hotel staff members are all very friendly and helpful, going out of their way to make sure their guests have a good experience. I consider this hotel to be a great value and look forward to staying here again the next time we're in Charleston!

We booked a five night stay at Best Western in Charleston and from the moment we arrived we were greeted by wonderful staff! Our room was clean and it was quiet at night! We couldnt have asked for a better hotel! 5 stars all around!

Although we requested ground-floor rooms, our request was ignored because we arrived late. We were given an upstairs room which was hard for my husband to carry the luggage up and down when he already had problems navigating the stairs. We could hear the conversations of the adjoining room. The Keurig machine was irratic. The carpet was dirty, but breakfast was good for a take-out. There were several choices, but we picked the sandwich which turned out to be a decent Jimmy Dean egg, sausage and cheese biscuit. We were satisfied with the breakfast choices. Found water in the cabinet under the sink. Wasn't sure if it was due to condensation or other reasons. Good that the room opens to the outside.

From the outside and the lobby it looked like we made a good choice. The receptionist was very nice and gave us directions to our room. Our room was out back facing the backs of houses. As soon as we got there someone asked us if we saw his motorcycle because he said it was just stolen. Our room was very clean and spacious. The issues we had was the people staying there. Multiple people were drunk and stumbling around saying curse words. Not at us just speaking out loud. There was many dogs barking all night from the hotel. I guess it's a dog friendly hotel and that's fine but it's very hard to sleep with lots of dogs barking. The second night I was glad there were no dog noises but at around 2 am I think it was a fire alarm that went off. It was super loud. Someone on our floor got into a domestic fight and they were screaming about calling the police who did show up. Also every night there was random people just lurking around in the dark. I know you can control the people around you but next time we will just spend a bit more to have less scary people around us. Again the rooms were very clean. The hotel maids do a wonderful job. Also the pool was shockingly cold so that was a no go.

Stayed one night. Hotel placed in the very back of the property because we had a pet. Next morning I witnessed to drug sales from the occupant to two different mopes at the fence next to the property. This has clearly been going on for a while since the drug users knew where to go. Best Western put me and my family in a dangerous situation.

clean and quiet place. good and fast check in and chekout, close to all services for business supermarket restaurant bar breakfast. very good room service, clean pool. not good breakfast, with few choices.

All employees were very helpful and welcoming. All areas were very clean and beds were supper comfortable. From age 3 to 68 we all were very pleased. Had to tell my granddaughter we will come back when we can use the pool in warmer weather. No fault on the hotel just miss the nice continental breakfast.

The hotel staff was beyond helpful and made sure that I felt comfortable and very welcomed for the stay. Asked multiple times if I needed anything and when I was checking out they made it very quick and easy as well were very friendly.

Another consistant stay, clean room, good price, friendly staff, hot water, soft bed. Check in and check out went amooth and quick. Good parking. I only stay at best western cause they stay so consistantly good..

Considering how many hotels are not offering any breakfast during this COVID-19 plandemic This Best Western had a great grab and go breakfast menu. We filled out the menu choices the night before and then the next day picked up the breakfast in a sealed bag. Many choices of cereal or breakfast sandwich, juices, fresh fruit, coffee in room, Danish choices or muffins. Most of the staff were very friendly and helpful with one exception. We would stay again. Very clean room

There was a very strong bleach odor in the room. The general manager is rude and charges more than the reservation rate. He declined to provide the breakfast to go, since an order was not placed the night before, and we were not told of this requirement.

Check-in was quick and friendly, no offer of breakfast area/or protocol. We had no clue if it was even offered so we ran to grocery store. Came back to check out room, smelled old and funky. Fridge wouldn't turn up to keep things cold and no freezer section of fridge. Had obligations to attend to so we left and came back later. Desk chair was broken, so no sitting there. There was leaves (the kind from trees) under the coffee cups and coffee maker was not clean and the toilet wasn't bolted well to the floor so it wobbled when you sat on it. People were fussing and hollering in the parkimg lot on and off through the evening. Thankfully the bedding was clean and we just left extra early in the morning and got ready for our day in the car. If you just needed to drop and sleep this is fine but not with kids/family.

Room smelled of cigarettes. Mold on shower head and in grout around shower. Water never really got very warm. Walls in room were chipped and painted a color that made it look dirty. Outside of hotel looks dingy. No dog poop bags available at outside location. Breakfast bag meals had multiple substitutions from what we picked so we did not eat most of it. In the evenings when walking our 2 dogs we observed multiple vehicles enter into and park at the back of the parking lot where occupents were observed smoking marijuana.

Have stayed at many Best Western hotels. This one was a disappointment. Bathroom smelled, water drips, carpet old. Breakfast due to COVID was minimal-cold cereal, packaged danish. Very questionable folks prowling the parking lot. Keurig is a nice addition to the room but that's all I can say. Left the hotel this evening and found another one even though we had already paid. The front desk person did not act surprised that we were leaving. She did offer another room but we just didn't feel safe.

Best Western in Charleston gave my wife and I a very enjoyable experience. The room was very clean and the front desk staff was always eager to help our experience. The pool area was 1 of the nicest I've ever seen. Their breakfast was the best I've had since covid started. Keep up yhe great work.

Bed was comfortable and clean. AC worked and was quiet. Otherwise, rooms need updating. Deadbolt lock was not secure. Extra slide lock was loose and also not secure. Water reservoir in mini Keurig had bugs and dust in it, floating in the water. Got up to take a shower before heading out to a doctor's appointment and the tub spout shot across the tub. It had apparently come off previously and had been pushed back on without being repaired. Who ever cleaned the tub last had to have known the tub spout was not attached. Had I been standing in the tub instead of outside the tub, it would have bruised or cut my leg. The water pressure pushed the spout off the copper pipe to the point there was water out in the doorway.

Our stay was great! We had great customer service and our room was great also. We had air problems and the lady at the desk got us in another room and was very nice to us about it. We highly recommend this hotel if you are ever in the Charleston area.

I expect a great night's sleep when booking with Best Western. I received the opposite of a good night sleep here last Saturday. Spent all day traveling just to lay down on a urine stained bed, to then be moved to a room that had big bugs. They charged me for two nights in exchange for the one horrible night I experienced there. When I checked out the front desk agent shook her head and said there was nothing they could do for the inconveniences.

Checked in and was given a room on the last row on bottom floor. Went to room and there was some guests out on the curb smoking some strange smelling cigarettes. Every time I went to my car to get something they were always a little to close to my car. The room is good and clean and I still like to small size pillows. Covid breakfast was below average. Only one flavor muffin and only milk and no juices.i wouldn't stay here again.

pet and kid friendly Very friendly staff Clean rooms and lobby Great pool. and they provide pool towels Room had mini refrigerator and microwave and one cup kerig coffee pot Grab and go breakfast Nice walking area for dogs

We did not feel comfortable in the section of the hotel because of some guests next to our room. We asked the reception desk to give us another room at a different section of the hotel. She refused. On top of that, she would cancel our reservation unless we pay extra rate for another similar room at a different section. It was almost 10pm. Terrible experience.

We love staying at Best Western Inn In Charleston. It is close to family, shops, stores, restaurants, downtown, and beach. We have family and friends in Charleston and we have been staying at Best Western in Charleston for several years now and we have enjoyed our stays at Best Western Charleston Inn. We will be back soon.

We stayed 5 nights and every night they charged me over $600 and it was hell trying to get my money fixed and put back in my account. There was only one time that it was easily fixed. I will never recommend a Best Western to anyone!!!

I've stayed at multiple Best Westerns all over the United States, this was by far one of the worst experiences I've had. The check in was where it started. I was told my credit card didnt go through with the online reservation. No one called or emailed me about this, I was told someone tried to call me. When I arrived at the hotel I used the same credit card I used to book the room. It was processed completely fine. We got checked in, we're told the room as upstairs in the back building. We unload the car, climb up the stairs because there is no elevator only to find out neither one of the "keys" worked. I called down to the front office to be told I would need to come back to get new keys. So we had to reload the car back up & go back to the office to get new keys. Finally get that taken care of, unload the car again, third time on the stairs with heavy suitcases. There were several roaches, both alive & dead in the room. I was told there were no available rooms so we stuck it out. Go to take a bath that night & there is long dark hair on the towels, it didn't belong to either one of us. The bathtub was so low to the ground that you couldn't fill the tub & submerge yourself. If you did there was water all over the floor, I made this mistake. The hot water was one of the best things about this hotel. My friend took a shower, there was a funky smell to the curtain. She said it did very little to keep the water in the tub, so floor got flooded again. The ac was mediocre, it didnt get cold enough to keep the room cold. Even though the beds were comfortable we couldn't get comfortable enough to sleep well because of the temperature in the room. They weren't offering hot breakfast due to covid. They opted to give out brown bags with fruit & danishes etc.. We decided to pass on breakfast Checking out went smoother than checking in. Dante was great & gave me a $20 credit after I showed her the pictures of our room. When I booked the two nights online by total charge was $207.46. Unfortunately my credit card now has two charges at $243.37 & an additional charge of $35.91. After emailing the manager at this location they are currently working on it to resolve this. It will be a long time, if ever that I would stay at this location again. I definitely would not recommend it to anyone.

The Charleston Inn is an older motel but has been remodeled and updated. In addition the staff is friendly and competent. The buffet breakfast is outstanding. First time I saw a make it youself automatic pancake machine. Lots of choices. Many rooms you can park directly in front of your room and its about 4 miles to downtown Charleston

Was a taking a cruise and booked this hotel and used their cruise package deal which includes bus to and from port.. You can also park your car on their property instead paying port prices.. Had a good experience and no complaints.. Great value for the price

We stay allot at Best Western hotels. This one is an upgraded two story motel with a new long. If you have mobility issues ask for the first floor. Nice pool . You could not ask for cleaner or more friendly staff. About an easy 5 mile drive to old town

We always stay at the BW CHARLESTON when traveling thru Charleston.. The hospitality of the staff (all levels) we have interacted with have displayed true Charleston charm. Great location, very clean rooms with comfortable beds. The price is right..

Good hotel to stay at as it's pretty close to downtown (7 minute drive). Rooms were good and hotel staff was very friendly and informative as they recommended some things to do in the city. I am liking Best Western as a hotel as it has very good free breakfasts and good accommodations.

Solid team of helpful employees. Got accomodated when the shuttle to my cruise ship was delayed. Would have been nice to get a call from the desk rather than pull my luggage over and then be told to go back to room and relax for the hour delay.

We spent 1 night at this hotel and was just fine. Normal (to high) price for what they offer. Tipical 2 star BW hotel. Room: a bit dark, good size, confortable bed. Restroom: just good. Breakfast: normal. Basic products/quality. Location: not to good if visiting Historic Charlotte. You can find good prices downtown. Just to stay if you arrive late and just need to sleep and take a shower.

Room was clean. Ice machines were out. They charged $30 for the dog and then had a no pets on the furniture/beds policy. That's a bit much. Seems for 30 bucks they could wash the bedspreads. And there were cigarette butts everywhere in the flower beds.

Overall the Hotel was Great however they are pet friendly so because of that I feel that Housekeeping should clean to the point to where you cannot tell that there was an animal in the room previous to you staying there.

All staff from the front desk to the cleaning crew were helpful and friendly. Room was clean and beds were comfortable. Stayed 3 nights to explore Charleston area. I would stay here again and would recommend others to stay at this Best Western.

Older best western but clean friendly staff close to historic Charleston and water front travel quite a bit one of the better breakfast selections also had a keruig coffee maker in room which was nice.

Awesome stay all around ! Best free breakfast we ever had ! All staff was extremely friendly and helpful, from front desk to cleaning crew ! We are looking forward to visiting SEWE in 2021 and will stay at the same hotel

Dated decor but service was good. Room did smell heavily of cleaner on arrival but it didn't affect our stay. Not a lot to do near the location but value was really good. Nice touches like free bottled water on departure.

We checked in on 2/7 after a long, bad day of travel. Staff was very nice, and as our suitcases did not arrive with us, they tried to help out. The front desk staff person was pleasant. We were given a room in the building farthest from the road. When we entered we encountered a musty odor - cigarettes? Past dogs? I don't know. But the room was dark, dingy and smelly so we asked to move. We were moved to a room in the building closer to the road. The room was nicer, though it smelled strongly of Febreze, and after a day or two it was musty. The windows don't open and the door opens to an outside walkway past which guests would walk. The beds were large and the bedding fine, but one side of the mattresss on each bed was caved in. Perhaps due to a slightly different layout the room seemed larger than the other. Be aware, the light for the bathroom connects to a loud fan. Light on, fan on, even if you have to go at night and don't want to wake others in the room. There is no elevator to the second floor so expect to lift suitcases up the stairs. Anyway, we were there five nights. On day 2 the folks at the bottom of the stairs left candy and pizza boxes outside their door. We had to walk through or past some of their mess, and asked that it be cleaned up (as it was outside and I did not want critters attracted). We were told it would be cleaned. On day 3 it was still there, but now there was a suitcase and dirty towels. Again we asked that it be picked up and were told it would be. On day 4 the towels, pizza boxes, candy and random wrappers and broken utensils were now joined by a big bag of garbage. (I am not making this up.) For two or three days when we went out and returned, our room keys did not work and we had to go to the front building to get them remagnetized. Anyway, last day I asked at the front desk about the little boy who had been with the family staying in the garbage room as I hadn't seen him in two days (never saw the others) and I complained there was still random garbage there. The woman who was at the desk asked if I wanted to speak to a manager. I did. I complained about the growing pile of garbage for three days. He said when they tried to remove it the woman complained and since it was hers they could not. But he also said at this time of year they only have grounds staff five days a week. Either way, the idea that they could not clean dirty grounds because someone wanted to keep their dirt should be enough to warn you off. But if that is not enough, this manager told me that at this time of year they have guests who are homeless or drug addicts who book through Priceline. (Good deal with all you can eat breakfast I guess, and muffins and fruit in the lobby.). I had wondered if this place was being used as emergency housing and my suspicions were confirmed. I have no objection to housing folks in need, but frankly, if their garbage is allowed to accumulate and nothing is being done to accommodate paying guests, we should have been told and given the option to book elsewhere.

We have stayed here for years. Super nice staff, updated rooms and the added breakfast choices were great. The walk in shower was fantastic. We recommend this hotel. We did not swim though we did see it being cleaned each morning. A little too cool for us in February.

Was told repeatedly and signed waiver of responsibility that I would be charged a $150 service charge if I smoked in a nonsmoking room. Was given a non smoking room that smelled horribly of cigarette smoke. Obviously they don't check there rooms for odor or charge someone and don't do anything about it. I hate smoke and had to put up with this for my two night stay. Room rating based on smell.

I needed a hotel close to the hospital where I would be seeing my Oncologist and getting my chemo treatment. It took 13 minutes to get to the hospital. Bed was comfortable, but I didn't get much sleep, staff was great.

If you are looking for a place where you can drive to park and gone a cruise out of Charlotte this is a good alternative. We parked our truck for the 5 days and we were shuttled to the ship. The place is big and clean.

We stayed at the Best Western Charleston Inn before and after a cruise!! We have stayed at many different hotels and these were literally the nicest employees we have encountered! Always friendly and very accommodating!! The rooms were updated and clean...and for those who have never stayed at a Best Western, as I had not, the most comfortable beds ever! The front desk employees were some of the most plesant we have ever come in contact with. Thank you Shaunte and Danet!! Ari in housekeeping was so nice. In the breakfast area, Ms. Margaret, Kim and Shaniqua were all wonderful.. It is not often I take the time to get the names of all the employees we come in contact with .. but at this hotel they truly make you feel welcome. Yes it is an older hotel ... but it has been updated. Again I would stay here just because the staff is so nice!

We love to soend the night and leave our van at a hotel before we cruise. This is a perfect affordable option for those cruising from Charleston. The shuttle ride to and from the cruise ship makes for a very smooth trip. huge Hint... ask for the first floor if possible. No elevator and stairs for second floor only no ramp.

Great stay. Very polite staff. Good breakfast. As for the review from Odyssey..the hotel advertises outdoor pool ..how cold could you be walking 100 yards in South Carolina..try a Canadian hotel with little heat during a -35 degree day..what a whimp..

Though the room was clean and comfortable, it could use some updating. That being said, the staff at the front desk was excellent!! Nice little hotel. Location is good. Pool area looked nice - too cool to use it this trip.

We had a great stay, the place was clean, the grounds and pool was landscaped beatifully, service was friendly. Price was good. The only problem was the entrance was on a heavey traffic street. Would stay again.

Very impressed, first time staying here. Room was amazing and the décor and bed was amazing. Staff was excellent. Location is close to everything and easy to get to. I will be staying in the ocean side building for my next visit. This Property will be our base Hotel for the Golfweek Am Tour.

We stayed three nights at the Best Western while visiting Charleston with our dog. Overall, it was a nice stay. Room was clean and the beds were comfortable. Breakfast in the morning was pretty good. The location in West Ashley is convenient - about a 10 minute drive to downtown Charleston. We would stay here again if travelling with our dog.

Room was nice and clean and met my expectations for a Best Western. The front desk clerk Danette was super sweet. We missed breakfast and had a long drive so she fixed us a small to-go with a muffin, an apple, and a bottled water. That made all the difference in the world. With that type of customer service...I'll definitely be staying here again.

Motel staff were extremely nice, Danet was so bubbly & helpful, she even updated our room for being a Diamond member along with a gift package. Bed was very comfortable, room was large with Keruig coffeemaker, microwave, and Refrigerator. Hair dryer was alot better than ones that attach to wall and had Argan shampoo&conditioner. Didn't get to try breakfast. Good location also. Was older motel but was kept up as much as possible.

This hotel didn't offer an indoor pool. Also access to all the rooms were from the outside. It was cold outside. The housekeeping team half cleaned the room. Beds were just thrown together...The breakfast was good but not hot. Paid almost 300 dollars for 2 nights. Windows in room were very dirty.

This was our first visit to Charleston.We chose this hotel because of it's location.The front desk staff were exremely friendly and courteous.Danet, was very knowledgeable and helpful,with a great personality.Our room was spotless and smelled fresh and clean.The only drawback was, the picture online made it seem larger than it was.Great view of the pool,although it was to cold out to swim but the view was comforting.The breakfast room was clean and had plenty of breakfast choices.Not bad for a free breakfast.The staff recommended some great places to eat as well.If we return to Charleston in the future,we will definitely stay at this hotel.I would recommend this hotel to friends or anyone looking for a reasonably priced hotel with clean rooms and great staff.

Would probably find somewhere else to stay next time. The lobby area was very nice and clean. The room was not. The shower still had the soap and shampoo from the last guest in it. Breakfast was your standard hotel with eggs and bacon.

We did not request a pet friendly room but, bit, did we ever get one. And the hotel was sold out so we couldn't be relocated to a habitable room until the next day. Absolutely disgusting. Room otherwise would have been fine.

There were blood stains on our mattress. Reported to the front desk and this was the response “we have a couple like that, it's old though”. NOT OK. Checked in and put within 10 minutes. Will not be back.

Quick trip to Charleston to see family so only stayed one night. However, it was the most comfortable one night! The beds were so comfortable that the next morning all four of us were looking up the beds to see about buying one. Rooms were nice and clean. Location was great. The continental breakfast was very good. The little omelets were good and my husband was most impressed by the pancake machine. We didn't have a pet but it is pet friendly but the rooms didn't smell like pets had stayed in them. Only negative I can say is the carpet needed to be replaced in our room because it had a tear in it. Would definitely recommend and would definitely stay there again.

This hotel is one of the best, Best Westerns we have stayed. Reasonably priced with great amenities. Everything was great from the time we were greeted upon arrival to the time we left. Breakfast was excellent and well displayed and a person was there to help,

We booked this room based on reviews. I'm assuming these reviews did not come from people staying in room 138. Our first impression walking into the room was dirty wet dog. I appreciate that the rooms are pet friendly, I brought our two little dogs. I spent the money to have them groomed right before our trip. Had I not cared about smelling nice I could have never bathed my dogs in their entire lives and they would not have caused any further damage to this room. To me, common sense is pet friendly rooms should NOT have carpet. That's just gross! Every soft surface in the room smelled of dirty dog, including our fresh clean clothes after the first night. This was horribly embarrassing. The ac in the room did not work properly so it was always stuffy. It was warm the first 2 days of our trip and even with the AC set to 64, the room was still stuffy and it was hard to sleep at night, I can't sleep hot. The shower head only sprayed to the left and the right, not the middle. I dont know about you but I like the middle to be clean and rinsed too, some of the most important parts to clean are in the middle. There was a gap between the front door and floor so we always got leaves and dirt blown into our room. Had it not been for the incredibly sweet and helpful Jessica at the front desk we would have packed up and went somewhere nicer. She was so nice, all of the staff were. They deserve a better hotel. So overall, unless they renovate the rooms, no I would not stay there again.

The hotel was very convenient to the sights we had scheduled in Charleston. Our room was very clean, and all of the staff we encountered were very friendly and helpful. I would definitely recommend this hotel.

As usual best western provide a great experience. Lovely check in staff and little touches make this place stand out from your usual chain type hotel. Breakfast was good, room fine and its in a pretty good location to get into the old part of town. Would go back tomorrow, thanks to all the staff

Jessica, at the desk was most gracious and helpful from the time I phoned in, late, through sign in and sign out. The hotel, inside in the courtyard has the best pool I have seen at a hotel and the courtyard around looks very pleasant. Better than the expensive hotels. Our room was comfortable and included all amenities. An excellent hotel stay contributed to a wonderful trip.

They let us check in early which was much appreciated. Also very dog friendly and allowed dog to be left unattended (as all dog-friendly hotels should). Room was clean and very well appointed for a 2 star.

We picked this place because of the cruise package. We also picked it because we are diamond members and could pick up some more points. We weren't happy with our first room, and they seemed to be very concerned about making it right for us. They moved us to a different room. The hotel has pretty landscaping. It also appears to be well maintained. As diamond members we were upgraded to a room facing the outdoor swimming pool, which was quite nice. The pool area is beautifully landscaped. The hotel has a business center with a computer. There was a Christmas tree in the lobby. The breakfast room was decorated for the season, with a live poinsettia on each table. The breakfast room was large enough to accommodate guests on this weekday. Most of the guests seemed to be cruisers. We were happy with this Best Western and will probably return during our next visit to Charleston.

We recently stayed here with a group of 15 that was going on a cruise out of Charleston. The rooms were clean, a super breakfast bar, and Jessica P and Danette were absolutely fantastic at the front desk. They went above and beyond for our large group. Highly recommend and we will be back!

We recently stayed here prior to going on a cruise out of Charleston. Jessica P & Danette went above and beyond for our group! Some of the best customer service I have come across in a long time. Clean rooms, great breakfast & shuttle to cruise and back worked out perfectly. Thank you ladies!

Clean room, hospitable staff, plenty of grounds for pets to play and relax, they have designated pet rest areas with bags to pickup behind pets. The room had comfortable beds, internet and tv channel selections are good, safe surroundings, plenty of room park vehicle(s). Breakfast food was good, check out time was 12 noon. We have stayed several times at this motel will continue to stay at same when back in Charleston.

Our recent stay at BW Charleston was great. At check in Danet was very warm, friendly and joking around with us and everyone in the lobby. Very good ambassador for your establishment! We asked about a restaurant we passed on the way to the hotel and she recommended we eat there if we want bbq. The “Swig & Swine “ did not disappoint. Thank you Danet!!!! We enjoyed our first night and decided to stay a second night! Clean, great staff, most accommodating, wonderful breakfast and comfortable bed!!!

I come to Charleston every year, and this is the first year i haven't stayed in Mt. Pleasant. I was very happy to find this hotel much less "moist" than hotels on the other side of the city. My room was clean (no smell of mildew or mustiness), the bed comfortable, and the shower hot with good pressure. I appreciated having a safe in the room, too. The blackout curtains worked well enough, though I did use a chair to hold one side tightly against the wall. Breakfast was typical Best Western fare, though the Chobani yogurt was a nice touch--no complaints there. As I arrived after midnight, I had to be buzzed into the lobby to check in, but that process was quick and painless. To get into downtown, I took the CARTA Route 30 bus (runs every hour), which picked up about a quarter mile from the hotel and dropped off at the Visitor's Center. I will definitely consider this hotel for next year.

Our 3 day stay was exceptional. From the time we entered the hotel until we checked out the entire staff was friendly, courteous and helpful. The rooms were clean and having stayed at other Best Western Hotels, this was the cleanest and most impressive. In addition, the breakfast was outstanding and I must commend Kim who was so accomodating and did an exceptional job of keeping food replenished as well as keeping the tables clean. She should be commended for her service and great personality. Overall this was a great stay and I will be recommending this hotel and other as well as coming back again.

This property is fantastic. I stay at hotels frequently and I cannot think of a single negative to comment. The rooms were very clean and had everything – large TV with built-in TV Guide, comfortable bed, excellent wifi, safe, Keurig coffee maker, and fridge/ microwave. I have used many business centers in hotel lobbies which usually have out of date computers and problematic printers. This business center was modern, easy to use, and the printer was extremely fast. I don't remember the personnel at any hotel being friendlier than this place! They are extra attentive to ensuring a good experience for their guests. Parking is outside the rooms like old-style motels, which I personally really like. Lastly, they offered a varied breakfast menu (although under-cooked bacon – I finally found a negative!) I highly recommend this hotel.

We had a quick trip to Charleston and had been recommended to stay at Best Western Inn Charleston- there are quite a few hotels to choose from but so glad we stayed here! The staff is very friendly and the rooms are clean. The pool area is beautiful- the weather was beautiful and we hung outside in the evening. Great value- we would definitely stay here again.

Although this Best Western seems to be old, they have updated the bathrooms and included mini fridges and microwaves in the rooms. This a a very pet-friendly hotel which means the world to us because we travel with our two little Terrier mixes. The friendly staff does an excellent job of making the rooms clean and inviting, and are all very helpful and attentive to guests' needs. The beds were the most comfortable we have ever experienced while traveling and the bedding/pillow were wonderful! We had the free breakfast buffet and it was good with lots of choices. Only negative I could find was there is a lot of trash around the grounds.

The hotel was very nice, location was perfect comfortable beds, and nice staff, except Jessica at the front desk. She should learn to be more pleasant. Spoke to her on the phone a few weeks before arrival, and she had a nasty attitude then. Upon check in she never stated I had 2 reservations in the system, instead I received a call around 8pm from the 2nd shift staff stating to cancel the additional reservations before I was charged, considering the fact I checked in at 11am. I've never stayed at a hotel where the staff (Jessica) couldn't suggest to the guest of local attractions, restaurants, nightclubs etc. Other than stating " I don't go out" but I see why her attitude sucks. Instead we had to drive up the street to Verizon for a stop and the staff in there gave so many details and directions as to what to do for fun, shopping, Other than that, even the housekeeper was pleasant. Breakfast was ok, patties kinda dry, but making your own waffles and pancakes were fun. We be back as long as I don't have to deal with her.

This hotel was in a great location and was clean, quiet and had comfortable beds. The staff was very friendly and helpful. Breakfast was standard fair. Older hotel but well maintained and cared for. Would stay again!

Chose to stay at BW Charleston, as it was convenient to many of the city's attractions. I was concerned that noise would be a factor, since I could only tell that it was located on US 17. Our room was on the first floor, so easy in and out with luggage, and to our surprise, whisper quiet for sleeping. Though an older property, furnishings, bathroom, etc. have all been upgraded. An in room stocked Keurig (as well as in the lobby) was a welcome addition. We left before breakfast, so cannot comment on that, but, overall, I think this is a great choice in terms of value and cleanliness. Front desk receptionist, Jessica, as very helpful in suggesting a nearby seafood restaurant, and a $5 off coupon was a plus!

Had a lovely stay at the best western inn in Charlston. Room was large clean easy access if you have a mobility. issue. Breakfast was good and plentiful. Great price and close to city. There are many restaurants nearby and its about 10 minutes from Town

We were pleasantly surprised with this Inn. Friendly staff, Nicely decorated. Very pleased with breakfast! They had a large variety of options and a different menu each of the three days we stayed there. Favourite was the mini omelettes, sausages and fresh biscuits. Internet was fast, room very clean and spacious with lots of room for all of our items, bed was very comfortable and grounds were beautiful especially around the immaculate pool. Close to all amenities and restaurants. We had stayed in a horrible motel the night before (not Best Western) so this was wonderful!

Not only is this hotel pet friendly and close to downtown, but it's been compleatly updated and re-decorated. The room was up to speed on pleasent decor, and the mattresses were very comfortable. Outside there was a nice, shaded pet walking area for our girl. We would reccommend this hotel to anyone for value and comfort.

Thought this was closer to town but ended up being a gem. Quiet, close, convenient and loved the bed! There is a whole foods close by too. Loved the breakfast lady Margaret, and the food was good. Team were on top if or needs and questions.

Upon arrival ( earlier than 3) the desk girl was very upbeat and friendly and adorable letting us check in early. Even though the room was clean and the grounds and pool are very well kept I did not get a cheery, bright room you see pictured on the website. Everything you could want as far as convenience was there but not that bright cheery feeling. The beds were comfortable and clean but the furniture was outdated and worn. There seemed to be an odor in the room also. It wasn't mold but maybe pet odor? The breakfast was delicious and of good quality and comfortable seating. Upon checkout was asked how we liked our stay and was asked what could have made it more pleasant which I think is very smart of BW. She noted it on a pad. Not disappointed because of the value but not my choice for an extended stay vacation.

This Best Western location is fabulous. Very friendly staff more than willing to help. Grounds are extremely well maintained. Breakfast room large; has good selection and very helpful staff. Pet friendly which to us is very important. Nice location near good places to eat and easy access to historic Charleston. Great value for the $$ spent. Highly recommend this property.

We enjoyed our stay at Best Western Charleston Inn. We came for a much needed vacation and it was great. The hotel was very nice, as well as the staff. The ladies at the front desk were welcoming & helpful. We would definitely stay here again.

The hotel was well kept, cleaned daily and the staff always brought a lively atmosphere. I'm extremely pleased with my stay! The only trouble I ran into was connectivity to Wi-Fi but they made every effort to address the issue.

We spent the night here because we had an early morning doctors appointment the next day. I had booked this hotel never having stayed here before. I went by the reviews. And the reviews were right. This hotel is very clean, the staff is very friendly and helpful and it is quiet. Best of all the room didn't have a foul odor like many other hotels in this area. The continental breakfast was extensive, cereal, eggs, bacon, waffles, etc. All in all I would definitely stay here again and recommend this hotel to anyone.

Clean and inviting. Nice pool and beautiful plants. Good breakfast wit varty day to day. Comfortable bed. Quick response to switch oyt remote. Cat friendly! Convenient parking. Management walked property checking on everything.

The staff were friendly and helpful. Our room was neat and clean (I check behind and under things and strip beds before getting settled). Breakfast was well stocked and just as clean and orderly as the rest of the facility that I saw. The next time I'm in Charleston I'll be staying at the Charleston Inn again.

The hotel had been renovated but still was outdated. It was clean and the beds were very comfortable. The employees did their best to make up for all this and were warm and friendly and eager to help. I would not return to this property.

We stayed here for 3 nights while we toured Charleston and the surrounding area beaches. We had a light not working and they fixed it within 10 min. This is an older hotel , but room are set up like a motel with entrance from the parking lot, not the lobby. The breakfast was good and all the workers were pleasant and helpful. We would stay here again.

Very clean hotel located in West Ashley. Rooms are very comfortable. Hotel is convenient to downtown and shopping. Will be going back and using cruise package that includes free shuttle. Free parking on site.

Very charming Motel, older but very well kept and refurbished. We loved to stay and enjoyed the very good American breakfast, too. The staff especially at breakfast was extremely nice. One thing: the beds were very soft and could maybe be renewed.

While this is an older property, it is very well kept up. The check in was great, the room very comfortable and clean, and the breakfast was good. The only issues I encountered here was the highway traffic, but I can't hold it against the hotel! I'll definitely be back!

Very pleased with the accommodations and cleanliness of the rooms and the grounds. We had our small dog with us and walk paths were provided for pets. Our room offered a king size bed with a sofa and sitting area. The linens were above average and the room was extremely comfortable.

We stayed one night using the stay park and cruise package. It was wonderful. The room was very clean. Breakfast was great. And our car was safe and sound when we returned from the cruise. The shuttle to and from the cruise was also great. Definitely recommend.

We have stayed at the Best Western Charleston Inn several times over the last few years. The rooms have always been clean and comfortable. We have always experienced consistently good service, as well as a friendly staff. The breakfast buffet is excellent with quality and variety. The location is very good, being only a few miles away from downtown Charleston. It is also conveniently located with respect to sites of interest, such as Charles Towne Landing Historic Site, several plantations (Middleton Place, Magnolia Plantation, Charleston Tea Plantation), and the Caw Caw Interpretive Center.

Enjoyed our one night stay using the Cruise and Park option. The breakfast was excellent. The shuttle was waiting when we exited at the cruise terminal. Motel was a little on the old side, but very clean.

We stayed 5 nights at this hotel and really enjoyed ourselves. Breakfast in the morning was delicious. Everything was hot. (Keep those potatoes, Kim!). The place is spotless. The pool is big enough to swim in. The flora lovely. We had a problem with the toilet which was dealt with quickly. It's really easy to get into Charleston center from here and there are lots of free tennis courts nearby. We will be back.

Great place to stay, friendly, helpful employees. Very clean with comfy beds. I usually never sleep well in a new place, but had no problem here. Love the continental breakfast. There was way more than just coffee and bagels.

I can recommend this hotel for sure. Very nice and clean room with super comfortable beds. I had a good night sleep. The noise level is very low. A full breakfast is served with lots of choices. The staff is friendly and helpful.

I loved everything about this place. Everyone that worked there from the front desk to housecleaning was so friendly and seemed genuinely happy to be there and be of help! The ladies at the front were never too busy to make a suggestion about where to go to have fun or find something fabulous to eat! The gigantic pool was very nice in the evening to rrelax and recoup from the day. The room had all the features to make staying easy and convenient. I love a cold air conditioner and this one was indeed cold! I want to return for another trip to Charleston and this will definitely be my choice for a place to stay!

Staff was wonderful group of people. tThe hotel and its ammenities were wondeful as well. Our only problem was a toilet that would not flush properly and had to call maintenance twice. extremely comfortable bed nd pillows.

Due to last min travel plans falling through, found this hotel in a pinch. Was extremely concerned given we don't travel much with dogs and we typically use other hotel chains. There was not a single thing I could complain about!!! Lobby was clean and smelled great, staff was amazing and friendly, we were given a quiet room with great view, dog was provided nice welcome treat bag with a variety of items, room had everything needed, was clean, no odor, soft comfy bed, pool was nice, complimentary breakfast had large variety of hot and cold items. Area felt safe and lots of restaurants near by. Would stay again!!!

Very clean! And the amenities are great! Pretty close to the Waterfront park in Charleston, SC! And very affordable! Now this is not a five star hotel or any of that, but the experience, cleanliness, and location, is worth it!!

We always stay at this Best Western when in Charleston. It is close to downtown, close to our daughter on James Island and Folly Beach and pet friendly. It is always clean. The staff are all helpful and friendly and there are lots of options at breakfast as well as USA Today and the Post and Courier newspapers.

We came to Charleston to sightsee and found this location worked well for us. It was a easy commute to downtown. We also did a couple of day trips to other towns and the hwy it's on was perfect for us

Great place to stay in Charleston.Great location just a few miles from the historic district. The beds are comfortable. The rooms clean. Staff are friendly and gave us great advice on where to go and what to eat

Best Western is upping their game with cleaner rooms, efficient yet quiet air conditioners, and great hot breakfasts. Sending a thank you to Danette for going the extra mile to make our stay extra special. :)

We were traveling and just needed a room for overnight. We had our dog with us so couldn't stay where we normally would. I wasn't sure but the reviews looked good so I took a chance. I was pleasantly surprised. Normally, I don't like places where the doors open to outside but with a dog, it is more convenient. The lady at the desk the night of Aug 24th and the lady on the next morning were both very nice. Adequate breakfast The bed was very comfortable and the room was clean. I was very satisfied and would stay again

The hotel was wonderful, clean, delicious breakfast. Comfortable beds, very helpful customer service. Pool was heavenly after a day of exploring. Didn't want to leave! We will definitely be back for another visit.

Staff was extremely friendly, room was nice, property was quiet, walking distance from several restaurants. Only 5 minutes from downtown. Breakfast was delicious. Will definitely be stay at this hotel again when I go back to Charleston. Only recommendation, if you like a thin pillow, like myself, definitely bring your own, pillows are way too thick and I had a hard time get comfy at night.

For the price the rooms were clean and bed was very comfortable. The front desk was very nice and helpful with any questions we had regarding our surroundings. We would stay there again. They had a really great pool also

Booked this hotel since we wanted a great pool and this didn't disappoint. Used it all 3 days of our visit at different times. Water was warm since it was so hot and humid, but still refreshing. Toy noodles were very limp, but were replaced by new ones on last day. Pool towels are extremely small and not replenished during the day. Plenty of seating and couldn't hear highway unless extremely noisy vehicles went by. Very relaxing. Had room with pool view and was very nice. Bed extremely comfortable. Good breakfast selection, eggs bland, sausage and bacon very good. Hash browns were so salty. Had Greek yogurt, really enjoyed and very juicy oranges. Also pancakes and waffles. Something for everyone. Was impressed that everything was ready right when breakfast opened. Great location for getting to historic district, restaurants (Swig and Swine great). Would stay here again.

Still carrying on with our tour we decided another Best Western was on the cards as they are always reliable. This venue was no exception. It was welcoming, clean and quiet. Rooms were clean and had all that was needed. Staff were good and the breakfast was B.W. usual standard. Nothing to say against it. Keith C

Good location, rooms clean, bed is comfy. No issues with our stay. Kim did a outstanding job with breakfast. Lots of choices. It is also a good place for pets. Grassy area for there bath room breaks. Nice area for walks. A lower rate would be nice.

The location is perfect! Close to downtown but not with all the traffic and noise. Our room overlooked the pool. The windows must have sound proof glass because we did not hear any noise. Our room was perfect. I liked the lumbar throw pillows and the framed prints of historic Charleston hanging on the wall. The room was very clean and looks like it had been updated recently. The towels in the bathroom were thick and fluffy! The room had an authentic Kuerig coffee maker. Not a faux one that makes terrible coffee. The breakfast every morning was wonderful too. The main entree changed everyday. Our stay was very enjoyable. Thank you Best Western!

So many flies and other critters in room. Shower water backs up in tub. ugh.. overall not up to standard hotel. Overpriced for what it is. Employees nice, breakfast good too. Further out of town than we wanted and not good area for restaurants and such.

This hotel is awesome...Jessica at the front desk did everything for our group that we needed. We got a cruise package so we could park our car at the hotel while on the cruise, they took us to the ship and picked us up...it was about half the price of parking in the cruise lot...they advertised a continental breakfast, but it was a full delicious breakfast. our room was super nice, the pool was beautiful. so happy and will always stay there when in Charleston...

Everything was great from beginning to end! The employees were helpful and knowledgeable about the area. Everyone from the front desk to the housekeepers, groundskeepers, manager and the breakfast staff exuded southern hospitality! Everything was well kept and clean. The only 'complaint' I would have is that the breakfast eggs are bland and we only had one small trash can in our room. The price was very reasonable and the beaches are only 15-30 minutes drive. I would definitely recommend this hotel to anyone going to Charleston and the surrounding area.

This hotel was very very nice. The room I stayed in was in a block of rooms over looking the pool, the view seemed tropical and was very relaxing. The staff here is kind, professional and on point. I loved this place and will be returning when I have time to enjoy Charleston ( not on business)

dollar for dollar-- best stay in SC-- pool clean and area well kept-- beds were a dream to sleep on and the noon check out was greatly appreciated Great location to folly beach and to downtown area. Many restrraunts in the area by hotel and rooms were soundproof

Wish I could give this hotel 10 stars, it is amazing... we stayed there the night before the cruise, parked our car there for about half the price of the parking lot...a really nice shuttle took us over to the ship, dropped us off right by the ship, so easy, when the cruise was over, they picked us up took us back to our car, the only way to go. Not only that, our room was really nice, pool was nice, and it says continental breakfast but we had a real total breakfast...thanks best western

This a a great hotel for the price!! The pool is one of the best pools I've been in for this price! I will definitely be back. Great location! Try out Griffin's Pub for food (which is near by). Room was clean and we slept great! One of the better hotel stays I've had in a long time!

I've stayed here before and decided to rebook. There are buildings surrounding the pool, but there is a building in the back away from the pool that is quiet. Our room was very clean, but smelled kind of damp. Dated looking but perfectly adequate. Great location. Convenient to everything. I would stay again and just make sure I smell my room. It obviously wasn't that bad because I spent three nights there and didn't need to change rooms!

The room was spotlessly clean, AC worked great, plenty of towels, good pillows, comfortable bed, parking right outside our room, good breakfast w/ plenty of seating. Although the hotel appeared to be solidly booked, it was quiet - we never heard a sound from another room inside or outside. And we were right by the pool - amazingly quiet! But the front desk clerk was simply the best! Thank you Jessica! She's a true gem. She provided local information, offered bottled water for our travels and popsicles!, and always remembered my little grandson's name. I would definitely stay here again, and I highly recommend it. The location is 10 minutes from all the downtown tourist stuff, but removed from the traffic!