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Best Western Hotel Charleston Inn, Charleston

1540 Savannah Highway, 29407-7845, Charleston, United States - See on a map
Best Western Charleston Inn - Welcome to the Best Western - Charleston Inn. Located only 4 miles from the Historic District, we are ready to serve you. The Best Western Charleston Inn is ideally located in the center of Charleston. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located minutes away from downtown and the cruise terminal, Best Western Charleston Inn is a smart choice for romantic getaways, a family vacation or business retreat. Our Charleston, SC hotel is pet-friendly and smoke-free. Relax in well-appointed rooms with thoughtful amenities including refrigerators, microwaves and flat screen TVs with premium cable. Stay connected with free high-speed Internet access, and wake up to a complimentary breakfast. After a busy day on the go, unwind at the largest outdoor pool in the city and enjoy our spacious sundeck surrounded by lush palm trees. Corporate travelers appreciate our proximity to Charleston International Airport and businesses like Roper Hospital, St. Francis Hospital, Medical University of South Carolina and Cummins Turbo Tech. Take care of office tasks at our convenient business center, freshen your travel wardrobe at the guest laundry, or meet with clients in our charming lobby. When hunger pangs strike, you’ll find a wide choice of eateries nearby including steak, seafood, ethnic cuisine and Southern specialties. Casual family restaurants and fast food chains are just minutes from our doorstep. Our prime location is close of many of the city’s most popular destinations. Historic Charleston has incredible shopping and fine dining options, along with special events happening year-round. Enjoy the sights at USS Yorktown, or tour one of the many local plantations for a touch of culture and history. Folly Beach is a favorite destination to relax, soak up the sun and engage in watersports. Shop for bargains at the Citadel Mall and Tanger Outlets, or explore antique shops and boutiques along King Street and East Bay. Whether you are staying for a day or a week, our affordably priced hotel puts the best of Charleston within easy reach. We do not rent to local guests, defined as anyone who lives within 40 miles of the hotel. Also, management may refuse to provide accommodation to those less than 21 years of age unless accompanied by a parent. Identification is required at check-in.

Best Western

Hotel Charleston Inn

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Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
based on 1831 guest reviews
NOTE ISSUED
Excellent
939
Very Good
555
Average
175
Poor
93
Terrible
69
REFER TO NOTICE
Business Business
105
Couples Couples
655
Family Family
616
Friends getaway Friends getaway
155
Solo travel Solo travel
90
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Place and Great Stay"

5
cdrake3460, USA 23/05/2022

April took great care of us at check in and gave us a nice quiet room towards the back of the property on the 2nd floor. Thank you April! There is no elevator so you have to walk up the stairs if you are on the second floor. Okay by us. Because of "covid", there was no "maid service" for the room for the 4 days we were there, we were told this at the beginning and again it was okay by us...we prefer it. Clean towels and soaps were available at the front desk. Breakfast was outstanding. T'Nea took care of supplying everything for the dining room. She ran a smooth ship. Thank you T'Nea! There was a no-touch pancake machine and waffle maker. 3 of the 4 days they served omelettes. One day they were Westerns, those were the best. The scrambled eggs were decent and the bacon was good . I did not like the sausage. Coffee and OJ was very good and they had assorted cereals and danishes. The dining area was clean and properly spaced out, you could even eat outside if you chose to. There was plenty of parking. Hotel property is located very close to Charleston, about 3 miles. Located close to many different restaurants. Room rates were very affordable compared to staying in Charleston proper. Dogs were allowed. Would definitely stay here again or recommend to others.

"Friendly staff, nice rooms, great location, great prices.."

5
2013sylvia, Sarasota, Florida 11/05/2022

I love Best Westerns, they allow dogs, prices are perfect, great rooms, nice breakfast and the employees make the hotel. The lady that registered me was super sweet and efficient. Thank you I am glad I stayed at your hotel.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi 2013sylvia, Thank you for taking time to review our property. We appreciate your feedback very much. We are so happy to hear you enjoyed your stay! We hope to see you again your next visit.

"Very clean hotel"

5
User 10/05/2022

We stayed at this hotel for 3 nights, the rooms are very clean, the grounds are beautiful, the staff was very friendly and helpful. If you're looking for some place to stay in Charleston for a very reasonable price this is a great choice.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi karencourtier, Thank you for taking time to review our property. We appreciate your feedback. We are so happy to hear you enjoyed your stay, and hope we will have the pleasure to serve you again.

"Stayed in the Suite"

5
User 09/05/2022

Second trip to Charleston and immediately liked the property and staff better than where I stayed a year or so back We had the suite and it was perfect for our trip and was also very clean. Staff was always friendly. I think it was crystal at check in and when I needed towels she was very kind and always smiling she's a keeper I love going to a best western being a best western employee as well and this one was my favorite so far

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi carla_renee1026, Thank you for taking time to review us! We appreciate your feedback very much. We are happy to see you enjoyed your stay and hope we will have the pleasure of serving you in the future.

"Great Hotel"

5
66keithc, Charleston, South Carolina 08/05/2022

This was first experience with Best Western and it was great. It started off with a very pleasant staff checking in. The rooms are very clean and comfortable. The next time we are in Charleston we will stay here.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi 66keithc, Thank you for taking time to review us! We appreciate your feedback very much. We are happy to see you enjoyed your stay and hope we will have the pleasure of serving you in the future.

"look no further A happy traveler from N.J."

5
eugmarbab, Brick, New Jersey 05/05/2022

A very nice clean hotel. Nice pool, nice breakfast room and menu. Easy commute to Kings Street and all of down town Charleston. I can not say enough about the staff and manager all so helpful and professional.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi eugmarbab, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Pleasant, and dog friendly!"

5
User 04/05/2022

The lady at the front desk was very kind and helpful. We asked for suggestions on a good, but reasonable, seafood restaurant. She even wrote down the address. Didn't steer us wrong, either. The room was clean, it was quiet overall, and I even got to visit with the neighbor's dog the morning we checked out. I try to stay at a BW whenever I can and was pleased with this choice.

"Really good for the money."

5
User 03/05/2022

We stayed 3 nights and had a great stay. I will say the 1st room they put us in, room 100, smelled strongly of urine. We immediately notified the front desk and they moved us to room 138 and it was great. It was very clean. The pool area was clean and well maintained. The breakfast bar was great 2 out of 3 mornings...the 3rd morning there was a different attendant and he didnt do well. Breakfast bar had pancakes, waffles, eggs, bacon, fruit, cereal, yogurt and multiple bread options. The hotel is fairly convenient especially for the price. Lots of dining nearby. You are about 15 minutes from downtown and about 25 minutes from Folly Beach. Everyone at the hotel was friendly and I didnt notice any shady characters hanging around the parking lot. My only complaint is that due to covid....housekeeping never stopped by...not even to get trash, so we ended up taking out our own trash. We will stay again. Keep in mind the pics I took were after we stayed 3 days.

"Insect Infestation!!"

1
jimjik, Waterbury, Connecticut 03/05/2022

If I could have given this particular Best Western a lower score than 1, I would have. We arrived late at the hotel after a busy day and quickly retired for the night. The next morning, as we got ready for showering, we noticed small insects crawling around the bathroom (toilet, tub, vanity, and walls). We then checked around the rest of the room and there were similar insects on the furniture. I quickly packed my belongings and went straight to the front desk. I described to the man at the desk what we had seen in the room. He immediately said that he would take half off the cost of my bill, but that didn't really calm my nerves about the bugs. When I expressed my concern about what may have gotten into my belongings, and could possibly be brought home with me, he said I could empty my suitcase and he could use bug spray on it. It was as if he wasn't surprised about the whole situation and was prepared with the bug spray. When I arrived home I had to do the best I could with debugging everything. As it was, I found one of very same insects in my home that apparently hitched a ride. It was an extremely upsetting experience! Additionally, the hotel does not have an elevator and our room was on the second floor, which is very inconvenient for bringing suitcases upstairs, and the breakfast was substandard at best. I've never stayed at a Best Western before so can't say anything about the chain, but I would strongly recommend avoiding this particular location.

"Charleston Stay"

4
mousacat, Winter Haven, Florida 02/05/2022

We stayed there recently for 3 nights while attending a Naval Graduation at Patriots Point. Very close to the Historic District, about 4 miles. Although on a main drag, it was very quiet. Hotel itself is a little aged, but very clean. Rooms were nice and bed very comfortable. Breakfast was very good, full breakfast served. Staff were all great. Only thing is that due to Covid, they are not cleaning rooms until checkout. Clean towels, etc. are available for you to pick up . Room prices were well worth it! We would stay here again.

"overcharged me"

1
johnmA7385GE, Jacksonville, Florida 27/04/2022

was quoted $125 per and was charged over $600 for three nights sorry to say my wife have stayed in Charleston in the past stayed in the best in hotel in downtown area for less than $375 no comparison to best western word of caution be careful what you initial at the front desk

"Maintained Poorly"

1
User 25/04/2022

When we arrived the Toilet wouldn't flush. The bathroom had mold in it and then there was a barking dog next door to us. We probably won't ever stay at a Best Western again. With all this being said, the breakfast and coffee was good.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 843-571-6100.

"Toilet backed up, but they loaned us a plunger"

1
User 22/04/2022

For the record, my name is Jack Howard We booked a room on April 10th for a single night in order to take advantage of their program that allows us to leave our car on their property during our cruise with Carnival. We arrived a little before 6 p.m. and our room was not ready. We were able to get to our room a little before 6:30 p.m. and it was obvious the cleaning was quick and very superficial. Carpet was dirty as was the sink and bathroom. I went down to the business center to use their printer and one of the two PC's was asking me to activate Windows...I'm in the business and this is a no-no. Leaving the business center the front desk tells me my girlfriend had just called down to inform them that the toilet was clogged. Their maintenance man was gone for the day but they would be happy to loan us a plunger. I asked for a different room but was refused. The front desk could not find a plunger and teld me someone would drop one off. Back up to the room and about 15 minutes later some random dude in a T-Shirt and sandals knocks on the door to give us the plunger. We were told to leave it outside of the room when we were done. Leaving the next morning the plunger was still sitting outside the room, maybe whoever had the room after us was able to use it. We were going to utilize the hotels service that would give us a ride to the port for our cruise. The hotel overbooked the van for our time slot. Everyone was able to get on the van only after we figured out who was going to sit on who's lap. They got my money, I hope the spend it well because that is all they will see from me.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi Jack, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 843-571-6100.

"Our stay"

4
Scottruess, Chicago, Illinois 19/04/2022

It was Clean and very quiet. The beds were Comfortable. Nice location. The Only downside was no elevator. They have Breakfast in the AM. The chocolate muffins were EXCELLENT. We Would definitely stay there again.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi Scottruess, Thank you for taking time to leave us a review. We appreciate your feedback very much. We are happy to hear you enjoyed your stay and look forward to seeing you next visit,

"Surgery stay"

1
User 13/04/2022

We reserved a room for overnight because I was having surgery the next day. We are permanent RVers . We used to live in Charleston . We use our son's address for our mail. I reserved on Hotel.com . It was a non refundable room. Upon arrival, we were told , because our address wasn't 40 miles from the hotel , they could not let us have the room. Their print out states they don't rent to Charleston residents for the health and safety of their employees. They make exceptions for medical emergencies, hurricanes, and house fires. My surgery was not deemed a medical emergency by the front desk staff and their manager was not there. When , I reserved the room there was nothing stating these rules . They now have my money and I have no room . It is Easter week in Charleston.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi rebeccaaE997IU, Thank you for taking time to leave us a review. I would like to apologize for your bad experience. If you have not received a refund for your reservation please contact us at the property and we would be more than happy to assist you with help in that matter. My name is Nicole, I am the guest service manager. You can reach me at the property 843-571-6100, or by email bwci.sicfd.ns@gmail.com

"Good standard motel"

4
danny_kent1, Charlottesville, Virginia 09/04/2022

This is a good alternative to the expensive hotel scene in Charleston itself. It's a short drive to downtown, seems to be in a safe area, and the property is well maintained. The landscaping is more attractive than most chain motels. It;s on a highway but we didn't hear any noise (we were at the back of the property). Good selection of restaurants in the area. The breakfast was OK.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi danny_kent1, Thank you for taking time to review us! We are happy to hear you enjoyed your stay. We hope to see you next visit.

"A nice place to stay if you're just passing through"

4
David K, Cleveland, Ohio 31/03/2022

This place, with well-tended grounds, was a comfortable destination after a long day of driving. My pleasant room was just steps away from my parking place. The helpful staff was able to answer a number of questions I had about the area. And the breakfast buffet was satisfying though not especially well-stocked.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi David, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Seal of Approval"

4
User 29/03/2022

We were looking for a less expensive to stay near downtown Charleston. This place was clean, safe and has a friendly and helpful staff. It's not the fanciest place but again it was clean and well maintained.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Wonderful stay"

5
User 28/03/2022

Very satisfied with this motel. Even though it does have some age on it, it is very well kept up. Rooms are up to date. Caring and helpful staff greeted us and provided great service. April at the front desk was very professional and greeted us with a smile and took care of us promptly.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"pleasant staff and comfy"

5
James B, Brillion 28/03/2022

we utilized the shuttle service to and from the port for our cruises. they were reasonable and prompt. Porter and April were friendly and welcoming. breakfast was very good. beds were comfy. pool area was a nice plus to relax in the sun.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Best place we have stayed on along road trip"

5
Marjieep, El Paso, Texas 27/03/2022

The folks were friendly and very helpful. I had an issue with my computer connecting to their wifi and Johnny, assistant manager, took about 30 minutes resolving the problem. The rooms were clean and beds comfortable. Price was reasonable. The breakfast was excellent. Most important, the staff believes in positive customer service and it shows. Would certainly stay here again.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"A/C is clunky and is disruptive to sleep"

3
Peanut045, Madison, Wisconsin 24/03/2022

This hotel is beautiful with the high ceiling, duel sinks, and view of pool. But the A/C runs often eventhou it wasn't hot outside, and when it runs it clunks. We both wore really good ear plugs, but we could still hear it. For that reason we think there may be better hotel options because the main reason to stay at a hotel is to get some sleep. We are glad we're leaving after 3 nights of disruptive sleep. We would have changed rooms, but was told none available. Not sure if all units are so loud, or if we just got lucky. Erin at the front desk is warm, friendly, helpful and welcoming. Some of the other staff were very aloof and rather cold and unwelcoming.

"Pre cruise stay"

5
User 19/03/2022

Definitely a must stay. Front desk staff was very friendly.and accommodating . Great location out of the hustle and bustle of Charleston city traffic. The pool looked very inviting. Weather was not cooperating.

"Beautiful place!"

5
User 16/03/2022

Best place! One of our top Best Western hotels. Room was beautiful and bed was comfy. My grandson decided y'all have the best breakfast ever! Pancakes and waffles, made his trip fabulous. Definitely recommend this hotel. The staff are friendly knowledgeable and go out of their way to make sure you have a great trip!

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi Jackie, Thank you for your review! We appreciate your feedback. We are so happy to hear you enjoyed your stay! We hope we will have the pleasure of serving you again.

"Very friendly staff"

5
User 15/03/2022

This was our first visit to. Charleston so we needed help on finding restaurants and tourist info..ck in was a breeze and the front desk folks gave us all the info we needed. Breakfast was great…location to historical downtown Charleston made this best western an easy selection…

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi Papaduke90, Thank you for your review! We appreciate your feedback. We are so happy to hear you enjoyed your stay! We hope we will have the pleasure of serving you again.

"Incompetent front desk and rude management"

1
Geli2460, South Barrington, Illinois 11/01/2022

I had a terrible experience and I do not recommend this hotel. When I booked the hotel, I made special request that I want a quiet room. When I checked in, the front desk assigned me a room next to the road with heavy traffic. I asked her to switch, and she said "oh, the noise is ok, not that bad". I was taken aback by what she said, and told her I was Best Western's diamond select member and I wanted to talk to her boss. Hearing that, she switched me to a quiet room. I also gave the front desk several Bestwestern travel cards and told her several times to apply those credit to my account. When I checked out the next day, lo and behold, I found the credit was not applied. I had to go through hundreds of emails to find my travel cards again, wasting more of my time. To make things worse, when I talked to the management the next day, the management told me the front desk I had problem with was a "star employee". This is the most hilarious joke I heard that day. I have been a small business owner for 25 years. I know if you treat your customers like this, your business is dead. It seems the manager always respond to each review and give everyone the impression that he cares. He knows how to use this website to promote his business.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Geli2460, Thank you for taking the time to post a review regarding your recent visit with us. We always appreciate guest feedback, be it positive or negative, as it allows us the opportunity to improve our efforts. I am sorry you had a less than satisfactory interaction with our Front Desk Agent. As I pointed out during our conversation, she is one of our better agents and is someone we have received numerous compliments about. I shared your comments with her; she admitted that some personal issues may have impacted her performance. She apologized and promised to do better. As a small business owner, I think you would admit that we must allow for associates having the occasional bad day rather than, as you demanded, terminating them when a mistake is made. Again, I am sorry your experience was less than perfect. We appreciate your feedback and your business.

"Convenient and affordable"

4
User 28/12/2021

Quick ride into historical Charleston and convenient location to everything else. Great for dogs. The breakfast was a decent hotel breakfast. The staff was friendly and helpful. Most people just stay the night for a stopover.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

"Place to stay"

5
Nancy C, North Myrtle Beach, United States 23/12/2021

Great place. Clean with a great staff. Rooms are a good size and love the little table to sit at. Will stay here again. Location was great for what we needed. Have stayed here before. Painting of building was being done and looks good.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi Nancy! Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

"Great hotel"

1
Joan S, Oconomowoc, Wisconsin 25/11/2021

Clean rooms with an excellent breakfast included. The pool area is beautiful and open year round! Our check in and checkout were smooth. The bed was very comfortable. The location is away from downtown, but an easy 10 minute drive there. After leaving, we realized we'd left a full drawer of clothes behind. The wonderful housekeeping staff had found the clothes and set them aside for us. They sent them to our home via UPS, and were so understanding and kind!

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi Joan! Thank you for taking time to review our property. We really appreciate your feedback. I am happy to hear you enjoyed your stay with us! I was even happier to hear we were able to get your belongings back to you :) Thanks again!

"perfect location for the things we needed to do"

4
wfc37, Lawrenceville, Georgia 24/11/2021

Excellent staff from the front desk to the cleaning and maintenance crew. They were all super nice and helpful all the time. The rooms are dated but the staff, awesome breakfast every day and location more than makes up for that. We will stay here again.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi wfc37, Thank you for taking time to review our property. We appreciate your feedback very much. I'm glad to hear you enjoyed your stay with us! We can't wait to see you again!

"Excellent value"

5
andreasU9596DB, Leland, North Carolina 18/11/2021

The multiple night stay rate made this an exceptionally good value. The room was very clean and beds were comfortable. Our room was in the back building so there was no road noise. Loved that they changed up breakfast each day of our stay. We were there to visit family but if you are there to enjoy what Charleston has to offer, it's a convenient location for getting around.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Thank you for taking time to review our property. We appreciate your feedback very much. We are happy you enjoyed your stay and hope you will choose us again next time your in town. Thanks again.

"An aging hotel"

3
Sunny_SJ, San Jose 09/11/2021

We had a 3 night stay at Best Western Charleston Inn in early October. Our room was in a separate building in the back, facing a wall. It's dark, with dark carpet and the furnishings are decades dated. We booked this hotel based on many Trip advisor raving reviews for this hotel. We did not have the same experience. Those folks must not be paying AARP rate.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi Sunny_SJ, Thank you for taking time to review our property. We appreciate your feedback very much. On behalf of my team and I, We apologize that we didn't meet your standards. We hope you'll give us a second chance to redeem ourselves in the future.

"Great Hotel, super clean"

5
User 09/11/2021

What a great hotel, all the staff were really nice and helpful! The property must have been build years ago, but well kept up! Our room had a certain charm about it, unique and colorful unlike other standard Best Westerns we've stayed at. The hotel was newly remodeled, the patio, garden area was beautifully landscaped. The rooms were very clean, and the tile floor was spotless! This hotel was a easy 4 mile drive to downtown Charleston. Needless to say we tipped and thanks our housekeeper!

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Thank you for taking time to review our property. We appreciate your feedback very much. We are happy you enjoyed your stay and hope you will choose us again next time your in town. Thanks again.

"Very please"

5
quanboyd91, Aiken, South Carolina 02/11/2021

This was a great stay the staff eas?pleasant ...i enjoyed my encounter with front desk agent Krystal she was very friendly and accomdation the breakfast was nice and i slept well the rooms were clean.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi quanboyd91, Thank you for taking time to review our property. Your feedback is very valuable to us. We are so happy to hear you enjoyed your stay with us! I'm also glad to hear Krystal was helpful with information for you. I will pass your compliments over to her. Thanks again.

"Great Location"

5
lizzy0531, Grover Beach 31/10/2021

My adult family members and I came out for my son's wedding. We stayed for 5 days and had a wonderful time. BW was a great location for everywhere we needed and wanted to go. Price was very reasonable and breakfast was substantial and tasty.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hi lizzy0531, Thank you for taking time to review our property. Your feedback is very valuable to us. We are so glad to hear you and your family enjoyed staying with us during such a joyful occasion! We hope you all will be back sometime. Thanks again.

"Much too expensive Best Western"

3
Joerg T, Herndon, Virginia 17/10/2021

Nothing special for much money! It was a nice BW, what actually means, a slightly higher class MOTEL. The room was nice and clean with all counted amenities and the pool area was pretty cozy. That's it. The staff did its job and the breakfast was okay. But with more than 220$ the charge is much too high. Additionally, from our point of view it is a no-go in those days of natural desasters to serve meals - in this case breakfast - solely on a one-way basis producing mountains of trash!!!

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Jörg Thanks for your feedback, we appreciate it.

"Not up to BW Standards"

2
Laura B, San Jose, California 15/10/2021

This is an older hotel with older hotel problems. The lobby has been updated and breakfast is modern, however the rooms are old, in disrepair and have not been updated. Overall the room was clean, but the carpet disgusting. The door to our room looked like it had been previously bashed in, and the room had the "clean" smell that doesn't leave you for days. Not what you'd expect from a Best Western at all - and especially not for the price I paid.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 843-571-6100.

"Two Night Stay"

4
Magma5, Havelock 06/10/2021

The biggest warning applies to nearly all hotels on Savannah Highway. The traffic can be insane, so trying to make a left turn in or out of the property can be a huge challenge. Prepare to turn right to turn left. We choose to eat at places within 3/4 of a mile so that we could walk to and from dinner. As for the hotel itself--breakfast and pool are open again. The mattress in the room was very good. Internet worked well. You may want to bring your own shampoo and conditioner as what is provided is small quantity any low quality.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Magma5, Thank you for leaving a review on us. We appreciate your feedback. I was glad to hear you enjoyed your stay. I do apologize about our congested traffic. We hope you will overlook that issue and give us a second chance. Thanks again.

"Why I won't stay at the Best Western of Charleston sc"

2
thombaker23, Burke, Virginia 02/10/2021

I made a late night reservation and asked if there was a lounge where we could get drinks within the motel and was told yes that there was one on site. When we arrived the desk clerk said that no there wasn't a bar. Then after giving my AARP info to the reservation person either she or the desk clerk gave us a room on the second floor about as far from the stairs in the back of the motel with an outside view of a blank wall. No I will not be returning nor will I recommed it to anyone.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Thombaker23, Thank you for taking time to leave us a review. We value all feedback. On behalf of my team and I, I apologize we did not meet your expectations. We only assign rooms based on what is available at the time you check in. We hope you will reconsider and give us a chance to redeem ourselves in the future.

"Clean rooms. Good internet."

4
IndianaKyle44, The Cincinnati Region 28/09/2021

Rooms were clean and the Internet worked incredibly well. I streamed movies on my mobile devices without a hiccup for three nights during my stay. The staff was hit and miss. Some were very friendly and some seemed half asleep. The pool area is nice and clean. The landscaping and outdoor areas are nicely kept. The free breakfast is well… You get what you pay for. There are some things you can't screw up like yogurt and oatmeal. They have a waffle maker. The eggs are obviously powdered eggs and the sausage and “cheese omelettes“ are obviously something they take out of a box frozen and throw in a hot plate. Even that isn't a big deal because like I said it's a free breakfast. The one thing that bothered me was no housekeeping service. I stayed for three nights and had to sign a paper upon check-in that housekeeping services would not be offered because of Covid. That seems slightly ridiculous. Especially if nobody is in the room while you are cleaning. Housekeeping services seem like one of those very basic things you expect while staying at a hotel but I had to make sure I kept everything nice and tidy knowing nobody would clean my room until I checked out.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
IndianaKyle44, Thank you for taking time to leave a review on us. We appreciate all feedback, both good and bad. I do apologize you were unhappy about our stayover service being suspended. We hope to change that soon. Thanks again.

"4 day mini vacation"

5
Leo P, Warwick, Rhode Island 26/09/2021

Flew Breeze airlines from PVD. Great flight, great service, great value. Rented a vehicle. Hotel had coffee pot, refrigerator in room. Breakfast at hotel was awesome. Took a walking tour of the city, a harbor cruise, toured Magnolia Plantation, museum downtown, had a cup of she crab soup. Went to Shemm' Creek. Ate at Vikery's. When Creek was a swinging place.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Leo P, Thank you for taking time to review our property. Your feedback is important to us. I'm thrilled to hear you had such an amazing trip while staying with us. Sounds like you you got to get in that Charleston experience. I was also happy to hear you enjoyed or breakfast as well. Thanks again.

"Always skeptical"

5
malissap1968, Akron, Ohio 21/09/2021

Sisters yearly vacation. We find somewhere new each year and meet. The hotel grounds are beautiful, very clean rooms..not one bug of any kind. The beds were perfect, soft and clean. The room was pretty spacious. Location is great for James Island, Folly Beach, downtown Charleston and Isle of Palms. The famous Bessingers BBQ is literally a 3 minute walk, must try! The staff was friendly and courteous, no complaints. There's usually something about a hotel that you have complaint about but not really anything worth mentioning here.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear malissap1968, Thank so much for taking time to review us. I am pleased to hear we could be a part of making your sister trip a success. We appriciate your feedback and hope to see you and your sister again.

"Kevin:A"

5
Kevin A, mechanicsville, United States 21/09/2021

Had a great stay in Charleston convenient for many restaurants and sightseeing. Room clean and breakfast and pool all provided. Beds are very well padded . Room was spacious with table and chairs. Reception area had nice new seating.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Kevin A, Thank your for taking time to review us. I am pleased to hear you enjoyed the pool and your room as well. We hope to see you again in the future.

"Great accomodations!"

5
Mynelle H, Levittown, NY 08/09/2021

Best Western Charleston was a great location at a great price. The room was clean and very comfortable, including bed and pillows and shower. The staff was so friendly, especially Erin (the only staffer whose name I know) who checked us in and helped us plan our stay. She recommended eating at Fleet Landing for sea food and Swig and Swine for BBQ. We enjoyed both immensely. The breakfast was delicious - hot and cold and varied. Loved having a microwave and refrigerator in the room. The towels were great because they were absorbent and bigger than normal. We felt as if we were treated like royalty. Would stay there again. Highly recommend Best Western.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Mynelle H, Thank you so much for reviewing us! I am so happy to hear we made you feel royal during your stay with us! Also, I am glad to hear that Erin had such a positive impact on your stay. I will be sharing your comments with her. We hope to see you again soon.

"The Front desk faces"

5
User 06/09/2021

Grounds were well kept and manicured. Lobby was clean and smelled fresh every day. The beds linens and pillows were fantastic in our room. Miss Nicole and Miss April at the front are exceptional and are valuable to your hotel as employees. They added positive energy and joy to our stay at Best Western. Setting a high standard!!

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Freedom539375, Thank you so much for taking time to review us! I am so glad to hear Nicole and April had such a positive impact on your stay! We appreciate your feedback and hope to have the pleasure to serve you in the future.

"I'll Be Back"

5
alisanelson218, Sumter, South Carolina 25/08/2021

Clean quiet room. Cozy bed. The flower gardens are beautiful to view while having morning coffee. Hot tasty breakfast. Plenty of thick absorbent towels. Friendly helpful staff. Plenty of easy access parking.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Hello alisanelson218! Thank you so much for staying with us, and thank you for the review! We are so delighted to read that you were satisfied with your accommodations and the customer service you receved. We are so glad you will be back. We certainly look forward to seeing you again!

"bugs in my room"

1
EVELYNandPATTY, Tarpon Springs, Florida 25/08/2021

if I would have seen the roaches that night I would had have never stayed. they only gave me back half my money. should have been the whole amount. also the rug smelled bad. I stayed at other best westerns that were good.

"Horrible! Don't stay here!"

1
User 24/08/2021

We found bugs in our room, well cockroaches and other sorts of bugs. Also found a dirty child's diaper behind the TV dresser. When telling staff they switched our room to one closer to the lobby. We enter this room and find bed bugs under the sheets. There was also pubes and other hairs and crumbs on the bed and floor. Floor looked like it haven't been swept or cleaned in years. There was food crumbs on the side of the beds and in other cracks and holes in the room. Stains on the sheets and paint chips on the walls. When “getting” into bed you feel as though the sheets have never been washed and are damp from sweat and mold. One of the nastiest hotels I've stayed at. We ended up leaving at 4am the night we first checked in and the front desk would not give us a full refund. The property is very outdated. When walking into the rooms you feel dirty and unsafe. Extremely disappointed and surprised at how this has over 4 stars. Also lots of sketchy people around. Will never be staying at any best western again. Trust me this is not a hotel you want to stay at.

"Old building is deceiving to look at. The rooms was great!"

5
3kidsenough, Salem, South Carolina 24/08/2021

The outside building looked old but the rooms were perfect. The beds slept wonderful and had a nice comforter. Loved the shelf in the shower, a nice extra touch. The hot breakfast was above and beyond delicious. Great omelets and perfect bacon. The landscape was beautiful around the pool. A nice sitting area.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear 3kidsenough, Thank you for the review. My team and I really appreciate the feedback. I was delighted to read that you enjoyed your visit with us and that you enjoyed the omelets. We hope to see you again.

"Would look around for other availability first."

2
Domorehunting, Anderson, South Carolina 23/08/2021

Husband woke up with bug bites on his arms, chest and belly. There were bugs in room and bathroom. The security latch inside room was almost pulled out of door frame. Staff was very pleasant and helpful. I will not book at this hotel in the future.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Domorehunting, Thank you for taking the time to post a review. We really appreciate it. I would ask that you contact me, off line, so we can discuss what room you were in and I can alert our pest control company to your concerns. Thanks again.

"Place to stop"

4
Robert H, Davenport, United States 10/08/2021

Hotel shows it's age (motel style) but clean, property and pool well maintained. Very friendly front desk personnel. Large breakfast area with a large selection. Only stayed one night, good place to stop on the way to Florida, very convenient to use for a day trip to Charleston.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Robert H, Thank you so much for taking the time to post a review. We appreciate the feedback and hope we see you again.

"Great Place"

5
SherryT642, Delaware 09/08/2021

The staff was very courteous and helpful. The room was clean and spacious. The pool was great during the heat of the summer. The washer & dryer was convenient. The internet worked. The free breakfast had a variety of options and was delicious.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear SherryT642, Thank you very much for taking the time to post a review. We appreciate the feedback and hope we get the chance to serve you again.

"Sanitize not up to the mark"

2
MuranoG, Concord, North Carolina 02/08/2021

Overall experience in our stay was good. The sanitize was lacking since we saw mosquitoes in our room that bite our daughter. There was a complimentary breakfast which was way better than other places we have visited in the past. The front office staff were friendly. The parking were just infront of the room which was great.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear MuranoG, Thank you for taking the time to post a review. We appreciate the feedback very much. I was happy to read that overall your stay was good. I am sorry a mosquitoes got into your room. We will certainly speak to our pest control company to see if anything can be done. Again, thank you very much.

"Overpriced & Disappointing"

2
Amy39094, Tonganoxie, Kansas 28/07/2021

Location was ok. This was about 10-12 mins. from downtown & about 15-20 minutes to the Plantations (Magnolia) & was a easy distance from the airport. The hotel needs updating. Our room was not great. The coffee maker had issues. They ran out of creamer (in the breakfast area & for the rooms). Amenities were scarce. The staff (more than one) had a "who gives a .... " attitude. My husband wakes up early, so he would get coffee & sit in the lobby. The amount of complaints/issues by other patrons was astounding. What was more astounding is that the staff did nothing to try to solve the issues. One day they ran out of creamer at breakfast. In the evening I went back to see if they had more - they were still out. The pancake maker didn't work right. The beds were ok, not great. The bathroom was very outdated & we saw a couple bugs in there. I would not stay here again.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Amy39094, Thank you very much for taking the time to post a review. We appreciate the feedback as it gives us the chance to improve. I am sorry you were not satisfied with your visit. We try to offer ech guest a clean, comfortable room with great service. Clearly, in your case, we failed to meet our goal. We are working to incorporte our mostly new staff into our operation and return our service levels to their pre-Covid levels. Again, thank you so much for your comments. They really are helpful.

"Not worth the money"

2
User 23/07/2021

Unfortunately these rooms are very tired which makes them feel grubby or dirty! My room actually felt damp the sheets and pillows feel like they need changing! Coffee machine was Dusty the TV remote was sticky, hairs in the bath and empty shampoos no new ones and someone's clothes in the drawers.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear gh6726, Thank you for taking the time to post your review. We really do appreciate the feedback. I am sorry you did not thoroughly enjoy your visit with us. We will be using your comments as part of our on-going training with our new team members. Again, thanks for the feedback.

"Disgusting room and property"

1
User 16/07/2021

The room was disgusting. Their were stains on the wall and the ceiling needed repair. The front desk was nice, but I will never stay here again. I'm still disgusted at how nasty that place was. Never again.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Jennjenn1267, Thank you for taking the time to post a review. We always appreciate guest feedback, especially when its negative, as it allows us the chance to improve. I am sorry you did not thoroughly enjoy your visit with us. We try to offer each guest a clean, comfortable room with great service. Obviously, we failed to meet our goal in your case. Please know that we take feedback likes yours to heart and will be working hard to make sure the conditions you encountered are improved. Again, thanks so much.

"Super clean and neat , great breakfast food and service, very nice pool, easy access to everything!"

5
User 12/07/2021

Super clean and neat , great breakfast food and service, very nice pool, easy access to everything at the hotel. Very comfortable beds, definitely would recommend to anyone looking to stay in Charleston!

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear aprilpeets, I was delighted to read that you conjoyed your recent visit with us. It is quite rewarding that the our staff's hard work was noticed and appreciated. We hope to see you again.

"It was decent, not bad"

3
User 10/07/2021

We arrived and it smelled a little strange but didn't bother us. Found a pill on the floor and the bathroom floor was a bit dirty. Some sketchy people around as well. Not bad though, those were just some things that bothered us. Great pool!

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear chasejohnson1972, Thanks for taking the time to post a review. We appreciate guest feedback, as it allows us the chance to improve our efforts. I am sorry you found your room in less than perfect condition. We are working hard to train our new housekeeping team members; clearly we still have some work to do. Again, thanks so much for the comments.

"Sorry I wasted my free nights on this property!"

2
bethk124, Cape Girardeau, Missouri 02/07/2021

The hotel is not kept in good condition! Our toilet seat was so loose it fell off, towel bar kept coming apart, mold on inside of shower curtain, filter in the air unit was so full of dirt and dust it smelled terrible until we cleaned it. Pool was very nice but it sure didn't make up for the issues.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear bethk124, I was disheartened to read about the issues you encountered with your room. I addressed the room condition with my housekeeping and maintenance team immediatelly after reading your review. I do not want my guests leaving feeling dissatisfied or as if they wasted resources to stay with us. If you read my response, please reach out to me directly. The hotel phone number is 843-571-6100. If I do not hear from you, let me extend a thank you now for taking the time to provide feedback.

"Great Stay, pool, comfy beds, convenient location!"

5
EveNDonnie, Athens, Georgia 26/06/2021

We had a family vacation, great 4 night stay in June. Comfortable beds, clean, they had continental breakfast that had variety given they have modified for COVID restrictions , convenient location and parking, easy to travel to downtown and to attractions, LOVED the pool! And the price was reasonable. Friendly, helpful staff, gave us towels linen immediately when requested since they don't do housekeeping services during you stay, but are quick to address any housekeeping needs you do have. We will definitely stay again!

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear EvenDonnie, Thank you for taking the time to post a review. We appreciate the feedback quite a bit, I was delighted to read that you enjoyed your visit with us and that our staff was able to have a positive impact upon your experience. Again, thanks so much for the wonderful comments. I hope we'll see you again.

"Unpleasant Room Odor"

3
lesterjb2021, Watkinsville, Georgia 26/05/2021

Negatives: Manager misrepresented occupancy of hotel creating sense of urgency in securing room. Room had an unpleasant odor from carpet and a/c unit. Price was unreasonable for quality of room. Positives: Comfortable bedding; clean bathroom with separate vanity outside bathroom

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Lesterjb2021, We apologize that you felt misled regarding our occupancy and pricing when you stayed at our property. However the PGA was in town and a large group of spectators were in fact staying with us. We were in fact close to selling our last few rooms and offered the lowest rates in the area. It is always the guests choice if they want to stay with us and we appreciate you doing so. Thank you very much for your feedback.

"Do not Stay Here"

1
Shirley G, Nanjing, China 18/05/2021

This hotel has fired it's staff, so there is no cleaning of your room or a fresh delivery of towels everyday. The lights in the room were very dim. In addition, the shower head was rusty. They replaced the shower head, but not with a new one. The water pressure was also bad.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Shirley G, Thank you for taking the time to post a review. We always appreciate guest feeback as it allows us the chance to improve. I am sorry you were dissatsified with your visit. I am surprised that you state we have fired our staff; nothing could be further from the truth. Like so many other businesses, we are seeking people to join our team. We have not been cleaning rooms on a daily basis due to the pandemic, not a staffing situation, however. Again, thank you for your feedback.

"Clean Super friendly Staff"

4
User 18/05/2021

The BEST Best Western I have probably ever stayed at. The rooms were cute and comfy, the staff very helpful and friendly! Can't wait to go back on my next road trip! Wifi was a little spotty, the pool was great!

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Amandawhateverr, We are delighted you enjoyed your stay and our property! Thank you very much for taking the time to complete a review! We hope to see you again!

"Clean with decent breakfast"

4
Ed H, Sanford, Florida 16/05/2021

While just a little farther from downtown than some, this place has nice rooms, an attentive staff and a rare hot breakfast selection. It can be a little difficult to get out into traffic but it's worth the amenities and price.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Ed, Thank you so much for completing a review! We value your response and appreciate it greatly!

"Great Value"

5
User 07/05/2021

This hotel is a great place to stay in Charleston for the budget minded. Convenient location within 15 minute ride of most attractions ,clean rooms with super comfortable beds and small fridge, microwave and Keurig coffee pots in the rooms as well, friendly staff, quick check in and check out, hot water, decent breakfast, great rates and pet friendly. Both my husband and I were more than satisfied with our stay. Would definitely stay here again and would highly recommend!

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Debbie, We are delighted you enjoyed our property, amenities and that we were conveniently located for all of your needs. Thank you for your feedback. We hope to see you again!

"Staff was great!"

5
tigermomeyes, Tazewell, Tennessee 04/05/2021

I honestly am super pleased with our experience! The pool was clean, the room was clean, food was good, and parking was great. Overall everything was great! Staff was super nice and quick. I will be staying again.

"Great location, great staff"

5
TyPaPearson, Tyrone, Pennsylvania 03/05/2021

The location of the Savannah Highway Best Western in Charleston exceeded my expectations. Great location - easy access to the beaches and downtown. Quiet location. Great pool. The staff was very accommodating.

"Charleston Stay"

4
ANDREA N, ROCHESTER HILLS 01/05/2021

On our way to Florida we decided to visit Charleston. We stayed at the Best Western staying in downtown Charleston is clumsy and not many simple options. The location of the Best Western made it easy to find and get to downtown.

"Clean older hotel with excellent staff, great value !!"

5
User 10/04/2021

We just spent 5 nights at this hotel and had a great experience. This is an older property, but it's very well maintained and very clean. The hotel staff members are all very friendly and helpful, going out of their way to make sure their guests have a good experience. I consider this hotel to be a great value and look forward to staying here again the next time we're in Charleston!

"Outstanding"

5
johnvM1112DG, Irvington, New Jersey 06/04/2021

We booked a five night stay at Best Western in Charleston and from the moment we arrived we were greeted by wonderful staff! Our room was clean and it was quiet at night! We couldnt have asked for a better hotel! 5 stars all around!

"Does not honor requests"

3
helencK460LS, Renton, Washington 02/04/2021

Although we requested ground-floor rooms, our request was ignored because we arrived late. We were given an upstairs room which was hard for my husband to carry the luggage up and down when he already had problems navigating the stairs. We could hear the conversations of the adjoining room. The Keurig machine was irratic. The carpet was dirty, but breakfast was good for a take-out. There were several choices, but we picked the sandwich which turned out to be a decent Jimmy Dean egg, sausage and cheese biscuit. We were satisfied with the breakfast choices. Found water in the cabinet under the sink. Wasn't sure if it was due to condensation or other reasons. Good that the room opens to the outside.

"Clean rooms but trashy people everywhere"

3
User 27/03/2021

From the outside and the lobby it looked like we made a good choice. The receptionist was very nice and gave us directions to our room. Our room was out back facing the backs of houses. As soon as we got there someone asked us if we saw his motorcycle because he said it was just stolen. Our room was very clean and spacious. The issues we had was the people staying there. Multiple people were drunk and stumbling around saying curse words. Not at us just speaking out loud. There was many dogs barking all night from the hotel. I guess it's a dog friendly hotel and that's fine but it's very hard to sleep with lots of dogs barking. The second night I was glad there were no dog noises but at around 2 am I think it was a fire alarm that went off. It was super loud. Someone on our floor got into a domestic fight and they were screaming about calling the police who did show up. Also every night there was random people just lurking around in the dark. I know you can control the people around you but next time we will just spend a bit more to have less scary people around us. Again the rooms were very clean. The hotel maids do a wonderful job. Also the pool was shockingly cold so that was a no go.

"Drug Dealers Serving at Hotel"

1
MHM077, Brandon, Florida 17/03/2021

Stayed one night. Hotel placed in the very back of the property because we had a pet. Next morning I witnessed to drug sales from the occupant to two different mopes at the fence next to the property. This has clearly been going on for a while since the drug users knew where to go. Best Western put me and my family in a dangerous situation.

"Quite"

4
lemcav27, Providence, Rhode Island 25/02/2021

clean and quiet place. good and fast check in and chekout, close to all services for business supermarket restaurant bar breakfast. very good room service, clean pool. not good breakfast, with few choices.

"wonderful stay"

4
User 25/01/2021

All employees were very helpful and welcoming. All areas were very clean and beds were supper comfortable. From age 3 to 68 we all were very pleased. Had to tell my granddaughter we will come back when we can use the pool in warmer weather. No fault on the hotel just miss the nice continental breakfast.

"Outstanding Hotel Staff and Friendlyiness"

5
christopherlansing, Virginia Beach, Virginia 24/01/2021

The hotel staff was beyond helpful and made sure that I felt comfortable and very welcomed for the stay. Asked multiple times if I needed anything and when I was checking out they made it very quick and easy as well were very friendly.

"Consistent stay"

5
brian r, Houston, Texas 20/01/2021

Another consistant stay, clean room, good price, friendly staff, hot water, soft bed. Check in and check out went amooth and quick. Good parking. I only stay at best western cause they stay so consistantly good..

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Brian R, Thank you so much for taking the time to complete a review! We appreciate your feedback and hope to see you again.

"First Charleston SC visit"

4
Marquette50, Asheville, North Carolina 19/01/2021

Considering how many hotels are not offering any breakfast during this COVID-19 plandemic This Best Western had a great grab and go breakfast menu. We filled out the menu choices the night before and then the next day picked up the breakfast in a sealed bag. Many choices of cereal or breakfast sandwich, juices, fresh fruit, coffee in room, Danish choices or muffins. Most of the staff were very friendly and helpful with one exception. We would stay again. Very clean room

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Marquette50, We are delighted you enjoyed your breakfast and that you liked the options that were provided. Thank you very much for taking the time to complete a review!

"Better to sleep in your car."

2
User 16/12/2020

There was a very strong bleach odor in the room. The general manager is rude and charges more than the reservation rate. He declined to provide the breakfast to go, since an order was not placed the night before, and we were not told of this requirement.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Bob C, Thank you so much for taking the time to complete a review! We strive to offer each guest clean, comfortable accommodations with great guest service. I am sorry you felt that you were treated with anything but the utmost professionalism. Thank you so much for staying at our property, we hope to see you again!

"Old stinky hotel."

2
User 14/12/2020

Check-in was quick and friendly, no offer of breakfast area/or protocol. We had no clue if it was even offered so we ran to grocery store. Came back to check out room, smelled old and funky. Fridge wouldn't turn up to keep things cold and no freezer section of fridge. Had obligations to attend to so we left and came back later. Desk chair was broken, so no sitting there. There was leaves (the kind from trees) under the coffee cups and coffee maker was not clean and the toilet wasn't bolted well to the floor so it wobbled when you sat on it. People were fussing and hollering in the parkimg lot on and off through the evening. Thankfully the bedding was clean and we just left extra early in the morning and got ready for our day in the car. If you just needed to drop and sleep this is fine but not with kids/family.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear TravelTGNow, Thank you so much for taking the time to complete a review! On behalf of our staff, e deeply apologize your stay was not as enjoyable as we hope for all our guests. I will be discussing your review with our staff with hopes of improving. Again, thank you for your feedback.

"Could Be Much Nicer"

2
Laura T, Vancouver, Washington 28/11/2020

Room smelled of cigarettes. Mold on shower head and in grout around shower. Water never really got very warm. Walls in room were chipped and painted a color that made it look dirty. Outside of hotel looks dingy. No dog poop bags available at outside location. Breakfast bag meals had multiple substitutions from what we picked so we did not eat most of it. In the evenings when walking our 2 dogs we observed multiple vehicles enter into and park at the back of the parking lot where occupents were observed smoking marijuana.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Laura, On behalf of our entire staff I deeply apologize for the accommodations you were provided. I will be discussing the issues presented with our staff with hopes of improving. Thank you so much for your feedback!

"Not what I was hoping for. "

2
LCL1968, Fernandina Beach, Florida, United States 29/10/2020

Have stayed at many Best Western hotels. This one was a disappointment. Bathroom smelled, water drips, carpet old. Breakfast due to COVID was minimal-cold cereal, packaged danish. Very questionable folks prowling the parking lot. Keurig is a nice addition to the room but that's all I can say. Left the hotel this evening and found another one even though we had already paid. The front desk person did not act surprised that we were leaving. She did offer another room but we just didn't feel safe.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear LCL1968, COVID has definitely changed a lot about our breakfast but we do try and provide our guests an acceptable complimentary breakfast while providing the allowed items. We apologize your stay was not an enjoyable one. Thank you very much for your feedback.

"Great stay"

4
User 29/10/2020

Best Western in Charleston gave my wife and I a very enjoyable experience. The room was very clean and the front desk staff was always eager to help our experience. The pool area was 1 of the nicest I've ever seen. Their breakfast was the best I've had since covid started. Keep up yhe great work.

Bill Richards, General Manager at Best Western Charleston Inn, responded to this review
Dear Experience21665, Thank you so much for your feedback. We are delighted your stay was enjoyable and hope to see you again!

"Surprisingly disappointing"

2
113wearytraveller, Chattanooga, Tennessee 26/10/2020

Bed was comfortable and clean. AC worked and was quiet. Otherwise, rooms need updating. Deadbolt lock was not secure. Extra slide lock was loose and also not secure. Water reservoir in mini Keurig had bugs and dust in it, floating in the water. Got up to take a shower before heading out to a doctor's appointment and the tub spout shot across the tub. It had apparently come off previously and had been pushed back on without being repaired. Who ever cleaned the tub last had to have known the tub spout was not attached. Had I been standing in the tub instead of outside the tub, it would have bruised or cut my leg. The water pressure pushed the spout off the copper pipe to the point there was water out in the doorway.

"Family Vacation"

5
User 15/09/2020

Our stay was great! We had great customer service and our room was great also. We had air problems and the lady at the desk got us in another room and was very nice to us about it. We highly recommend this hotel if you are ever in the Charleston area.

"Not the best, Best Western"

1
User 02/09/2020

I expect a great night's sleep when booking with Best Western. I received the opposite of a good night sleep here last Saturday. Spent all day traveling just to lay down on a urine stained bed, to then be moved to a room that had big bugs. They charged me for two nights in exchange for the one horrible night I experienced there. When I checked out the front desk agent shook her head and said there was nothing they could do for the inconveniences.

"Rough crowd"

3
gottcoke, Hemet, California 31/08/2020

Checked in and was given a room on the last row on bottom floor. Went to room and there was some guests out on the curb smoking some strange smelling cigarettes. Every time I went to my car to get something they were always a little to close to my car. The room is good and clean and I still like to small size pillows. Covid breakfast was below average. Only one flavor muffin and only milk and no juices.i wouldn't stay here again.

"will stay here again"

5
angieevans1202, Louisville, Kentucky 22/07/2020

pet and kid friendly Very friendly staff Clean rooms and lobby Great pool. and they provide pool towels Room had mini refrigerator and microwave and one cup kerig coffee pot Grab and go breakfast Nice walking area for dogs

"Poor Customer Service"

2
617ayding, New York City, New York 10/06/2020

We did not feel comfortable in the section of the hotel because of some guests next to our room. We asked the reception desk to give us another room at a different section of the hotel. She refused. On top of that, she would cancel our reservation unless we pay extra rate for another similar room at a different section. It was almost 10pm. Terrible experience.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 617ayding, We sincerely apologize your experience wasn't as enjoyable as we had hoped and that the service from staff was not positive. I will discuss the issues presented in your review with our staff as a training tool for what NOT to do in the future. Thank you for your feedback.

"Best Western Inn is a very nice affordable place to stay."

5
Kimwyatt2015, Cross Hill, South Carolina 04/06/2020

We love staying at Best Western Inn In Charleston. It is close to family, shops, stores, restaurants, downtown, and beach. We have family and friends in Charleston and we have been staying at Best Western in Charleston for several years now and we have enjoyed our stays at Best Western Charleston Inn. We will be back soon.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Kimwyatt2015, We are delighted you enjoyed your stay and that we are conveniently located for all of your needs. We appreciate you taking the time to complete a review and hope to see you again!

"Do NOT stay here!!"

1
nothappy772020, Charleston, South Carolina 03/06/2020

We stayed 5 nights and every night they charged me over $600 and it was hell trying to get my money fixed and put back in my account. There was only one time that it was easily fixed. I will never recommend a Best Western to anyone!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear nothappy772020, We apologize there was a billing error and am happy we were able to rectify the issue. Thank you for your feedback!

"Worst stay at a Best Western"

1
Longleggedlovely1, Cookeville, Tennessee 27/05/2020

I've stayed at multiple Best Westerns all over the United States, this was by far one of the worst experiences I've had. The check in was where it started. I was told my credit card didnt go through with the online reservation. No one called or emailed me about this, I was told someone tried to call me. When I arrived at the hotel I used the same credit card I used to book the room. It was processed completely fine. We got checked in, we're told the room as upstairs in the back building. We unload the car, climb up the stairs because there is no elevator only to find out neither one of the "keys" worked. I called down to the front office to be told I would need to come back to get new keys. So we had to reload the car back up & go back to the office to get new keys. Finally get that taken care of, unload the car again, third time on the stairs with heavy suitcases. There were several roaches, both alive & dead in the room. I was told there were no available rooms so we stuck it out. Go to take a bath that night & there is long dark hair on the towels, it didn't belong to either one of us. The bathtub was so low to the ground that you couldn't fill the tub & submerge yourself. If you did there was water all over the floor, I made this mistake. The hot water was one of the best things about this hotel. My friend took a shower, there was a funky smell to the curtain. She said it did very little to keep the water in the tub, so floor got flooded again. The ac was mediocre, it didnt get cold enough to keep the room cold. Even though the beds were comfortable we couldn't get comfortable enough to sleep well because of the temperature in the room. They weren't offering hot breakfast due to covid. They opted to give out brown bags with fruit & danishes etc.. We decided to pass on breakfast Checking out went smoother than checking in. Dante was great & gave me a $20 credit after I showed her the pictures of our room. When I booked the two nights online by total charge was $207.46. Unfortunately my credit card now has two charges at $243.37 & an additional charge of $35.91. After emailing the manager at this location they are currently working on it to resolve this. It will be a long time, if ever that I would stay at this location again. I definitely would not recommend it to anyone.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Longleggedlovely1, We deeply apologize your experience was not enjoyable and that there were issues with the service and room. I am working with our staff to improve in areas where we lacked and hopefully should you be in the area again, give us a chance to give you a positive Best Western experience.

"easy access to Charleston and free parking"

4
Joe1234665, Weston, Connecticut 27/03/2020

The Charleston Inn is an older motel but has been remodeled and updated. In addition the staff is friendly and competent.   The buffet breakfast is outstanding. First time I saw a make it youself automatic pancake machine. Lots of choices. Many rooms you can park directly in front of your room and its about 4 miles to downtown Charleston

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Joe1234665, Thank you for completing a review. We are happy we met your expectations and enjoyed your stay.

"Charleston, SC"

4
User 19/03/2020

Was a taking a cruise and booked this hotel and used their cruise package deal which includes bus to and from port.. You can also park your car on their property instead paying port prices.. Had a good experience and no complaints.. Great value for the price

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear tifericka610, Thank you for completing a review. We are happy we were your choice for parking and shuttle to the cruise port. We are glad you enjoyed your stay and hope you enjoyed your cruise.

"Nice reasonable accommodation"

5
688geraldc, Windsor, Canada 17/03/2020

We stay allot at Best Western hotels. This one is an upgraded two story motel with a new long. If you have mobility issues ask for the first floor. Nice pool . You could not ask for cleaner or more friendly staff. About an easy 5 mile drive to old town

Bill R, Manager at Best Western Charleston Inn, responded to this review
Dear Gerald, Thank you very much for completing a review. We are delighted you are happy with the property, amenities and proximity to downtown. We hope to see you again!

"BW Charleston"

5
User 03/03/2020

We always stay at the BW CHARLESTON when traveling thru Charleston.. The hospitality of the staff (all levels) we have interacted with have displayed true Charleston charm. Great location, very clean rooms with comfortable beds. The price is right..

Bill R, Manager at Best Western Charleston Inn, responded to this review
Dear barbarapaulausky, We are happy to see you are a returning guest and that we met your expectations. Thank you so much for your feedback and hope to see you again!

"Good 2 night stay!"

4
921frankp, Tewksbury, Massachusetts 29/02/2020

Good hotel to stay at as it's pretty close to downtown (7 minute drive). Rooms were good and hotel staff was very friendly and informative as they recommended some things to do in the city. I am liking Best Western as a hotel as it has very good free breakfasts and good accommodations.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Dear 921frankp, Thank you for completing a review. We are happy you enjoyed your stay and that we were close to the areas you wanted to visit. Should you be in the area again, we hope you will think of staying with us.

"Great employees and very helpful staff"

5
User 27/02/2020

Solid team of helpful employees. Got accomodated when the shuttle to my cruise ship was delayed. Would have been nice to get a call from the desk rather than pull my luggage over and then be told to go back to room and relax for the hour delay.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Dear bempghman, Thank you for your feedback. We value your business and appreciate your taking the time to complete our survey.

"Just Good for a night"

3
EduardoCordobaARG, Cordoba, Argentina 26/02/2020

We spent 1 night at this hotel and was just fine. Normal (to high) price for what they offer. Tipical 2 star BW hotel. Room: a bit dark, good size, confortable bed. Restroom: just good. Breakfast: normal. Basic products/quality. Location: not to good if visiting Historic Charlotte. You can find good prices downtown. Just to stay if you arrive late and just need to sleep and take a shower.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Thank you for completing our survey. We appreciate your feedback.

"Okay but not great"

3
User 24/02/2020

Room was clean. Ice machines were out. They charged $30 for the dog and then had a no pets on the furniture/beds policy. That's a bit much. Seems for 30 bucks they could wash the bedspreads. And there were cigarette butts everywhere in the flower beds.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Thank you for completing our survey. We appreciate your feedback!

"very good"

4
Burney l, Salem, Alabama 21/02/2020

Overall the Hotel was Great however they are pet friendly so because of that I feel that Housekeeping should clean to the point to where you cannot tell that there was an animal in the room previous to you staying there.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Thank you for completing the survey! I will take your comments and share it with the staff so we can improve in the areas we were lacking.

"Great Stay"

5
Sherry05, Surgoinsville, Tennessee 20/02/2020

All staff from the front desk to the cleaning crew were helpful and friendly. Room was clean and beds were comfortable. Stayed 3 nights to explore Charleston area. I would stay here again and would recommend others to stay at this Best Western.

Bill R, Manager at Best Western Charleston Inn, responded to this review
We are happy to see that you would stay again! Thank you for taking the time to complete our survey!

"Great location"

4
bmac767, Cary, North Carolina 19/02/2020

Older best western but clean friendly staff close to historic Charleston and water front travel quite a bit one of the better breakfast selections also had a keruig coffee maker in room which was nice.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear bmac767, Thanks for taking the time to write a review. We really appreciate the feedback we get from sites such as this one. I was very happy to read that you enjoyed your stay with us and found the Keurig in your room to be a helpful amenity. Again, thanks so much for the review. We hope to see you again.

"Close to everything"

5
User 18/02/2020

Awesome stay all around ! Best free breakfast we ever had ! All staff was extremely friendly and helpful, from front desk to cleaning crew ! We are looking forward to visiting SEWE in 2021 and will stay at the same hotel

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear VBFISHINGFOOL2, Thank you for taking the time to post a review about your recent visit with us. We really appreciate the feedback. I was delighted to read that your enjoyed your visit with us and will be staying with us again in 2021. Again, thanks so much and we look forward to serving you again.

"Dated but clean and with great service"

4
Roy S, Richmond, Canada 13/02/2020

Dated decor but service was good. Room did smell heavily of cleaner on arrival but it didn't affect our stay. Not a lot to do near the location but value was really good. Nice touches like free bottled water on departure.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Dear Roy, Thank you for taking the time to complete our survey. We appreciate your feedback.

"Some (unpleasant) surprises in cleanliness"

2
Jill P, Rochester, New York 12/02/2020

We checked in on 2/7 after a long, bad day of travel. Staff was very nice, and as our suitcases did not arrive with us, they tried to help out. The front desk staff person was pleasant. We were given a room in the building farthest from the road. When we entered we encountered a musty odor - cigarettes? Past dogs? I don't know. But the room was dark, dingy and smelly so we asked to move. We were moved to a room in the building closer to the road. The room was nicer, though it smelled strongly of Febreze, and after a day or two it was musty. The windows don't open and the door opens to an outside walkway past which guests would walk. The beds were large and the bedding fine, but one side of the mattresss on each bed was caved in. Perhaps due to a slightly different layout the room seemed larger than the other. Be aware, the light for the bathroom connects to a loud fan. Light on, fan on, even if you have to go at night and don't want to wake others in the room. There is no elevator to the second floor so expect to lift suitcases up the stairs. Anyway, we were there five nights. On day 2 the folks at the bottom of the stairs left candy and pizza boxes outside their door. We had to walk through or past some of their mess, and asked that it be cleaned up (as it was outside and I did not want critters attracted). We were told it would be cleaned. On day 3 it was still there, but now there was a suitcase and dirty towels. Again we asked that it be picked up and were told it would be. On day 4 the towels, pizza boxes, candy and random wrappers and broken utensils were now joined by a big bag of garbage. (I am not making this up.) For two or three days when we went out and returned, our room keys did not work and we had to go to the front building to get them remagnetized. Anyway, last day I asked at the front desk about the little boy who had been with the family staying in the garbage room as I hadn't seen him in two days (never saw the others) and I complained there was still random garbage there. The woman who was at the desk asked if I wanted to speak to a manager. I did. I complained about the growing pile of garbage for three days. He said when they tried to remove it the woman complained and since it was hers they could not. But he also said at this time of year they only have grounds staff five days a week. Either way, the idea that they could not clean dirty grounds because someone wanted to keep their dirt should be enough to warn you off. But if that is not enough, this manager told me that at this time of year they have guests who are homeless or drug addicts who book through Priceline. (Good deal with all you can eat breakfast I guess, and muffins and fruit in the lobby.). I had wondered if this place was being used as emergency housing and my suspicions were confirmed. I have no objection to housing folks in need, but frankly, if their garbage is allowed to accumulate and nothing is being done to accommodate paying guests, we should have been told and given the option to book elsewhere.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jill P, Thank you for taking the time to post a review about your visit. We really appreciate the feedback. I am sorry that the actions of another guest had such a negative impact upon your visit. We strive to offer each guest clean, comfortable accommodations with great service. Obviously, in your case, we failed to reach our goal. We will certainly use your feedback in the manner it was intended and strive to improve. Again, thank you for your review.

"Love this hotel"

5
653wandab, Clyde, North Carolina 12/02/2020

We have stayed here for years. Super nice staff, updated rooms and the added breakfast choices were great. The walk in shower was fantastic. We recommend this hotel. We did not swim though we did see it being cleaned each morning. A little too cool for us in February.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Thank you for your feedback. We are happy to see you enjoyed your stay and hope to see you again!

"Travel 2020"

3
roadtraveler2016, Mentor, Ohio 09/02/2020

Was told repeatedly and signed waiver of responsibility that I would be charged a $150 service charge if I smoked in a nonsmoking room. Was given a non smoking room that smelled horribly of cigarette smoke. Obviously they don't check there rooms for odor or charge someone and don't do anything about it. I hate smoke and had to put up with this for my two night stay. Room rating based on smell.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Roadtraveler2016, Thank you very much for taking the time to post a review. It is very helpful when we receive feedback from our guests. I was sorry to read that you didn't enjoy your stay. We strive to make each guest's stay perfect. I will take your feedback and forward it to our staff and use it as a tool to improve. Thank you, again, for your feedback. We hope to serve you again.

"Doctor appointments coming from Manning SC. Tue. Cardio to exit 205, Wed. 7:45am MUSC Oncology, 86 Jonathan Lucas st.,"

4
User 05/02/2020

I needed a hotel close to the hospital where I would be seeing my Oncologist and getting my chemo treatment. It took 13 minutes to get to the hospital. Bed was comfortable, but I didn't get much sleep, staff was great.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear U4704QVmaryb, Thank you for your review. We are happy to see our location was convenient for you. We hope you feeling well and to see you again.

"Good for a cruise. "

4
Scrappydoo2014, Bradford West Gwillimbury, Canada 03/02/2020

If you are looking for a place where you can drive to park and gone a cruise out of Charlotte this is a good alternative. We parked our truck for the 5 days and we were shuttled to the ship. The place is big and clean.

"Great Surprise!!!"

5
User 02/02/2020

We stayed at the Best Western Charleston Inn before and after a cruise!! We have stayed at many different hotels and these were literally the nicest employees we have encountered! Always friendly and very accommodating!! The rooms were updated and clean...and for those who have never stayed at a Best Western, as I had not, the most comfortable beds ever! The front desk employees were some of the most plesant we have ever come in contact with. Thank you Shaunte and Danet!! Ari in housekeeping was so nice. In the breakfast area, Ms. Margaret, Kim and Shaniqua were all wonderful.. It is not often I take the time to get the names of all the employees we come in contact with .. but at this hotel they truly make you feel welcome. Yes it is an older hotel ... but it has been updated. Again I would stay here just because the staff is so nice!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear RS77471, Thank you for taking the time to post a review about your visit. We really appreciate the feedback. I was delighted to read that you enjoyed your visit and that our staff was able to make a positive impact upon your experience. Again, thanks so much for the review. We hope to see you again.

"night before our cruise"

5
User 30/01/2020

We love to soend the night and leave our van at a hotel before we cruise. This is a perfect affordable option for those cruising from Charleston. The shuttle ride to and from the cruise ship makes for a very smooth trip. huge Hint... ask for the first floor if possible. No elevator and stairs for second floor only no ramp.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Go57822903513, Thank you for the review. We appreciate it. I was delighted to read that you enjoyed your recent visit with us. I hope that you enjoyed your cruise as well. We look forward to seeing you in the future.

"Happy happy happy.."

4
User 27/01/2020

Great stay. Very polite staff. Good breakfast. As for the review from Odyssey..the hotel advertises outdoor pool ..how cold could you be walking 100 yards in South Carolina..try a Canadian hotel with little heat during a -35 degree day..what a whimp..

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 913richr, Thank you very much for taking the time to post a review. We really appreciate the feedback. I was very happy to read that you enjoyed your visit with us. We look forward to serving you again.

"Great Stay"

5
User 26/01/2020

Though the room was clean and comfortable, it could use some updating. That being said, the staff at the front desk was excellent!! Nice little hotel. Location is good. Pool area looked nice - too cool to use it this trip.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear X4443PSscotti, Thank you for taking the time to post a review. We really appreciate the feedback. I was delighted to read that our staff had a positive impact upon your experience. Thanks again for the review. We hope to see you again.

"great stay"

1
User 24/01/2020

We had a great stay, the place was clean, the grounds and pool was landscaped beatifully, service was friendly. Price was good. The only problem was the entrance was on a heavey traffic street. Would stay again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sightseer, Thank you for taking the time to post a review. We always appreciate guest feedback as it allows us the opportunity to improve our service. It seems you enjoyed your visit with us, yet rated us only 1 bubble. I am sorry if we failed to meet your expectations in some way. We will certainly try harder next time. Again, thanks so much for the review. We hope to see you again.

"Busines for Golf"

5
lbarton2020, Florence, South Carolina 17/01/2020

Very impressed, first time staying here. Room was amazing and the décor and bed was amazing. Staff was excellent. Location is close to everything and easy to get to. I will be staying in the ocean side building for my next visit. This Property will be our base Hotel for the Golfweek Am Tour.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear lbarton2020, Thank you for taking the time to post a review. We really appreciate the feedback. I was delighted to read that you enjoyed your visit with us. We hope to serve you again.

"Dog Friendly Stay in Charleston"

4
jmpncsu, Raleigh, North Carolina 15/01/2020

We stayed three nights at the Best Western while visiting Charleston with our dog. Overall, it was a nice stay. Room was clean and the beds were comfortable. Breakfast in the morning was pretty good. The location in West Ashley is convenient - about a 10 minute drive to downtown Charleston. We would stay here again if travelling with our dog.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear jmpncsu, Thank you so much for the feedback. We really do appreciate it when our guests share their thoughts with us; it helps to improve. I was happy to hear that, overall, you enjoyed your stay as well as our breakfast. We look forward to seeing you again.

"Extremely Nice Staff!!"

5
User 12/01/2020

Room was nice and clean and met my expectations for a Best Western. The front desk clerk Danette was super sweet. We missed breakfast and had a long drive so she fixed us a small to-go with a muffin, an apple, and a bottled water. That made all the difference in the world. With that type of customer service...I'll definitely be staying here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear N7467IZ, Thank you for taking the time to post a review. We really appreciate the feedback. I was delighted to read that you enjoyed your recent visit with us and that Danet was able to make a positive impact upon your experience. Again, thanks so much. We look forward to seeing you again.

"Great"

5
User 10/01/2020

Motel staff were extremely nice, Danet was so bubbly & helpful, she even updated our room for being a Diamond member along with a gift package. Bed was very comfortable, room was large with Keruig coffeemaker, microwave, and Refrigerator. Hair dryer was alot better than ones that attach to wall and had Argan shampoo&conditioner. Didn't get to try breakfast. Good location also. Was older motel but was kept up as much as possible.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 409Phyllis, Thank you for taking the time to post your comments. We always appreciate guest feedback. I was delighted to hear that Danet was able to have a positive impact upon your experience and that you enjoyed your visit. We look forward to serving you in the future.

"Pricey for what you get"

3
User 10/01/2020

This hotel didn't offer an indoor pool. Also access to all the rooms were from the outside. It was cold outside. The housekeeping team half cleaned the room. Beds were just thrown together...The breakfast was good but not hot. Paid almost 300 dollars for 2 nights. Windows in room were very dirty.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Odyssey, Thank you for taking the time to post a review. We really appreciate receiving the feedback. I am sorry you didn't thoroughly enjoy your visit with us. I will certainly pass along your comments regarding the housekeeper's efforts. Again, thank you. I hope you'll give us another chance.

"Clean and friendly staff"

5
filetdafunk, Blakely, Pennsylvania 09/01/2020

This was our first visit to Charleston.We chose this hotel because of it's location.The front desk staff were exremely friendly and courteous.Danet, was very knowledgeable and helpful,with a great personality.Our room was spotless and smelled fresh and clean.The only drawback was, the picture online made it seem larger than it was.Great view of the pool,although it was to cold out to swim but the view was comforting.The breakfast room was clean and had plenty of breakfast choices.Not bad for a free breakfast.The staff recommended some great places to eat as well.If we return to Charleston in the future,we will definitely stay at this hotel.I would recommend this hotel to friends or anyone looking for a reasonably priced hotel with clean rooms and great staff.

"Just OK"

3
DeniseMartin17, De Winton, Canada 29/12/2019

Would probably find somewhere else to stay next time. The lobby area was very nice and clean. The room was not. The shower still had the soap and shampoo from the last guest in it. Breakfast was your standard hotel with eggs and bacon.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear DeniseMartin17, Thank you for taking the time to post your observations. I am sorry that you did not enjoy your recent visit with us. We strive to offer each guest clean, comfortable rooms with excellent guest service. Clearly, in you case, we failed to meet our goal. Again, thanks for the comments.

"Imagine the odor of every dog you ever met all combined into a single windowless room"

1
User 28/12/2019

We did not request a pet friendly room but, bit, did we ever get one. And the hotel was sold out so we couldn't be relocated to a habitable room until the next day. Absolutely disgusting. Room otherwise would have been fine.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear nottopickyreally, Thank you so much for taking the time to provide feedback regarding your stay. All of our rooms are actually pet friendly. We strive really hard to ensure that all rooms are cleaned thoroughly and should our four-legged guests leave an odor in the room, we take all the measures possible to remove such odors. We clearly failed in this case, and for that we wholeheartedly apologize. I am relieved to see that we were able to get you moved to another room, and my hopes are that you enjoyed the rest of your stay. Thank you again for your time, and I hope you will consider staying with us again in the future.

"BLOOD STAINS ON MATTRESS"

1
User 27/12/2019

There were blood stains on our mattress. Reported to the front desk and this was the response “we have a couple like that, it's old though”. NOT OK. Checked in and put within 10 minutes. Will not be back.

BestWesternHotels, Corporate at Best Western Charleston Inn, responded to this review
On behalf of our entire team, I'd like to apologize for not exceeding your expectations. Your satisafaction is important to us and we thank you for providing feedback. We hope you give us another chance and stay with us again. -Best Western Hotels & Resorts

"Quick trip"

4
RamonaDeniece, Rock Hill, South Carolina 26/12/2019

Quick trip to Charleston to see family so only stayed one night. However, it was the most comfortable one night! The beds were so comfortable that the next morning all four of us were looking up the beds to see about buying one. Rooms were nice and clean. Location was great. The continental breakfast was very good. The little omelets were good and my husband was most impressed by the pancake machine. We didn't have a pet but it is pet friendly but the rooms didn't smell like pets had stayed in them. Only negative I can say is the carpet needed to be replaced in our room because it had a tear in it. Would definitely recommend and would definitely stay there again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear RamonaDeniece, Thank you very much for taking the time to post a review. We appreciate the feedback and look forward to interacting with our guests through forums such as this one. I was pleased to read that you enjoyed your visit with us despite the fact that it was a quick trip. Again thanks for the review.

"Visit to join family members."

5
DaleGeorgia, LAWRENCEVILLE 24/12/2019

This hotel is one of the best, Best Westerns we have stayed. Reasonably priced with great amenities. Everything was great from the time we were greeted upon arrival to the time we left. Breakfast was excellent and well displayed and a person was there to help,

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear DaleGeorgia, Thank you for taking the time to post your comments. We really appreciate the feedback. Take care.

"Front staff made a smelly room worth it"

3
User 20/12/2019

We booked this room based on reviews. I'm assuming these reviews did not come from people staying in room 138. Our first impression walking into the room was dirty wet dog. I appreciate that the rooms are pet friendly, I brought our two little dogs. I spent the money to have them groomed right before our trip. Had I not cared about smelling nice I could have never bathed my dogs in their entire lives and they would not have caused any further damage to this room. To me, common sense is pet friendly rooms should NOT have carpet. That's just gross! Every soft surface in the room smelled of dirty dog, including our fresh clean clothes after the first night. This was horribly embarrassing. The ac in the room did not work properly so it was always stuffy. It was warm the first 2 days of our trip and even with the AC set to 64, the room was still stuffy and it was hard to sleep at night, I can't sleep hot. The shower head only sprayed to the left and the right, not the middle. I dont know about you but I like the middle to be clean and rinsed too, some of the most important parts to clean are in the middle. There was a gap between the front door and floor so we always got leaves and dirt blown into our room. Had it not been for the incredibly sweet and helpful Jessica at the front desk we would have packed up and went somewhere nicer. She was so nice, all of the staff were. They deserve a better hotel. So overall, unless they renovate the rooms, no I would not stay there again.

"Very friendly staff"

5
User 20/12/2019

The hotel was very convenient to the sights we had scheduled in Charleston. Our room was very clean, and all of the staff we encountered were very friendly and helpful. I would definitely recommend this hotel.

"Lovely"

5
funkimunki67, Saltburn-by-the-Sea, United Kingdom 17/12/2019

As usual best western provide a great experience. Lovely check in staff and little touches make this place stand out from your usual chain type hotel. Breakfast was good, room fine and its in a pretty good location to get into the old part of town. Would go back tomorrow, thanks to all the staff

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear funkimunki67, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Excellet hotel; even better than expected"

5
X8958NBrob, Chapel Hill, North Carolina 12/12/2019

Jessica, at the desk was most gracious and helpful from the time I phoned in, late, through sign in and sign out. The hotel, inside in the courtyard has the best pool I have seen at a hotel and the courtyard around looks very pleasant. Better than the expensive hotels. Our room was comfortable and included all amenities. An excellent hotel stay contributed to a wonderful trip.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear X8958NBrob, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Exceeded expectations, very accommodating"

5
User 09/12/2019

They let us check in early which was much appreciated. Also very dog friendly and allowed dog to be left unattended (as all dog-friendly hotels should). Room was clean and very well appointed for a 2 star.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi C R! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your experience here with us. Take care, and we hope to see you again!

"Pre-cruise stay"

4
karoleigh, North Carolina 03/12/2019

We picked this place because of the cruise package. We also picked it because we are diamond members and could pick up some more points. We weren't happy with our first room, and they seemed to be very concerned about making it right for us. They moved us to a different room. The hotel has pretty landscaping. It also appears to be well maintained. As diamond members we were upgraded to a room facing the outdoor swimming pool, which was quite nice. The pool area is beautifully landscaped. The hotel has a business center with a computer. There was a Christmas tree in the lobby. The breakfast room was decorated for the season, with a live poinsettia on each table. The breakfast room was large enough to accommodate guests on this weekday. Most of the guests seemed to be cruisers. We were happy with this Best Western and will probably return during our next visit to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi karoleigh! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Excellent Customer Service"

5
User 29/11/2019

We recently stayed here with a group of 15 that was going on a cruise out of Charleston. The rooms were clean, a super breakfast bar, and Jessica P and Danette were absolutely fantastic at the front desk. They went above and beyond for our large group. Highly recommend and we will be back!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jennaljt, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Awesome customer service!"

5
User 29/11/2019

We recently stayed here prior to going on a cruise out of Charleston. Jessica P & Danette went above and beyond for our group! Some of the best customer service I have come across in a long time. Clean rooms, great breakfast & shuttle to cruise and back worked out perfectly. Thank you ladies!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear jjorda40, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Family visit to Charleston"

4
A4867GXjohnh, Palm Coast 26/11/2019

Clean room, hospitable staff, plenty of grounds for pets to play and relax, they have designated pet rest areas with bags to pickup behind pets. The room had comfortable beds, internet and tv channel selections are good, safe surroundings, plenty of room park vehicle(s). Breakfast food was good, check out time was 12 noon. We have stayed several times at this motel will continue to stay at same when back in Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi A4867GXjohnh! Thank you so much for the great review! And of course for choosing to stay with us. We're delighted to hear you enjoyed your experience with us and we hope to see you again real soon!

"On way to Florida"

4
Joan C, Collingwood, Canada 15/11/2019

Our recent stay at BW Charleston was great. At check in Danet was very warm, friendly and joking around with us and everyone in the lobby. Very good ambassador for your establishment! We asked about a restaurant we passed on the way to the hotel and she recommended we eat there if we want bbq. The “Swig & Swine “ did not disappoint. Thank you Danet!!!! We enjoyed our first night and decided to stay a second night! Clean, great staff, most accommodating, wonderful breakfast and comfortable bed!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Joan C! Thank you so much for the great review! And of course for choosing to stay with us. We're delighted to hear you enjoyed your experience with us and we hope to see you again real soon!

"Perfectly agreeable"

5
User 14/11/2019

I come to Charleston every year, and this is the first year i haven't stayed in Mt. Pleasant. I was very happy to find this hotel much less "moist" than hotels on the other side of the city. My room was clean (no smell of mildew or mustiness), the bed comfortable, and the shower hot with good pressure. I appreciated having a safe in the room, too. The blackout curtains worked well enough, though I did use a chair to hold one side tightly against the wall. Breakfast was typical Best Western fare, though the Chobani yogurt was a nice touch--no complaints there. As I arrived after midnight, I had to be buzzed into the lobby to check in, but that process was quick and painless. To get into downtown, I took the CARTA Route 30 bus (runs every hour), which picked up about a quarter mile from the hotel and dropped off at the Visitor's Center. I will definitely consider this hotel for next year.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi jimmyarctic! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your experience here with us. Take care, and we hope to see you again!

"Exceptional !!"

5
User 13/11/2019

Our 3 day stay was exceptional. From the time we entered the hotel until we checked out the entire staff was friendly, courteous and helpful. The rooms were clean and having stayed at other Best Western Hotels, this was the cleanest and most impressive. In addition, the breakfast was outstanding and I must commend Kim who was so accomodating and did an exceptional job of keeping food replenished as well as keeping the tables clean. She should be commended for her service and great personality. Overall this was a great stay and I will be recommending this hotel and other as well as coming back again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi AnniversaryFun30! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your experience here with us. Take care, and we hope to see you again!

"Exceptional"

5
Pat M, Boulder, Colorado 13/11/2019

This property is fantastic. I stay at hotels frequently and I cannot think of a single negative to comment. The rooms were very clean and had everything – large TV with built-in TV Guide, comfortable bed, excellent wifi, safe, Keurig coffee maker, and fridge/ microwave. I have used many business centers in hotel lobbies which usually have out of date computers and problematic printers. This business center was modern, easy to use, and the printer was extremely fast. I don't remember the personnel at any hotel being friendlier than this place! They are extra attentive to ensuring a good experience for their guests. Parking is outside the rooms like old-style motels, which I personally really like. Lastly, they offered a varied breakfast menu (although under-cooked bacon – I finally found a negative!) I highly recommend this hotel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Pat M, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Great stay... very accommodating "

5
ddenise14, Dayton, Ohio 12/11/2019

We had a quick trip to Charleston and had been recommended to stay at Best Western Inn Charleston- there are quite a few hotels to choose from but so glad we stayed here! The staff is very friendly and the rooms are clean. The pool area is beautiful- the weather was beautiful and we hung outside in the evening. Great value- we would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi ddenise14! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we hope to see you again!

"Wonderful Experience"

4
User 07/11/2019

Although this Best Western seems to be old, they have updated the bathrooms and included mini fridges and microwaves in the rooms. This a a very pet-friendly hotel which means the world to us because we travel with our two little Terrier mixes. The friendly staff does an excellent job of making the rooms clean and inviting, and are all very helpful and attentive to guests' needs. The beds were the most comfortable we have ever experienced while traveling and the bedding/pillow were wonderful! We had the free breakfast buffet and it was good with lots of choices. Only negative I could find was there is a lot of trash around the grounds.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear LittleBoosMom, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing your feedback. We hope to see you again!

"Couples Getaway"

4
Shalonda W, Cleveland, Ohio 07/11/2019

The hotel was very nice, location was perfect comfortable beds, and nice staff, except Jessica at the front desk. She should learn to be more pleasant. Spoke to her on the phone a few weeks before arrival, and she had a nasty attitude then. Upon check in she never stated I had 2 reservations in the system, instead I received a call around 8pm from the 2nd shift staff stating to cancel the additional reservations before I was charged, considering the fact I checked in at 11am. I've never stayed at a hotel where the staff (Jessica) couldn't suggest to the guest of local attractions, restaurants, nightclubs etc. Other than stating " I don't go out" but I see why her attitude sucks. Instead we had to drive up the street to Verizon for a stop and the staff in there gave so many details and directions as to what to do for fun, shopping, Other than that, even the housekeeper was pleasant. Breakfast was ok, patties kinda dry, but making your own waffles and pancakes were fun. We be back as long as I don't have to deal with her.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Shalonda W, Thank you kindly for taking the time out to post this review. I apologize that the service was not up to standards. We appreciate the feedback very much. Please accept my sincere apologies that you didn't receive the superior service you deserve. We hope you continue to use Best Western for all of your future lodging needs.

"Great Value"

4
blue4mt, Michigan 05/11/2019

This hotel was in a great location and was clean, quiet and had comfortable beds. The staff was very friendly and helpful. Breakfast was standard fair. Older hotel but well maintained and cared for. Would stay again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear blue4mt, Thank you for taking the time out to write such an excellent review for us! We really appreciate the effort, as well as your business. We're delighted to hear you enjoyed everything. We'd love to see you again if you're ever in the area!

"Pleasant surprise"

4
User 05/11/2019

Chose to stay at BW Charleston, as it was convenient to many of the city's attractions. I was concerned that noise would be a factor, since I could only tell that it was located on US 17. Our room was on the first floor, so easy in and out with luggage, and to our surprise, whisper quiet for sleeping. Though an older property, furnishings, bathroom, etc. have all been upgraded. An in room stocked Keurig (as well as in the lobby) was a welcome addition. We left before breakfast, so cannot comment on that, but, overall, I think this is a great choice in terms of value and cleanliness. Front desk receptionist, Jessica, as very helpful in suggesting a nearby seafood restaurant, and a $5 off coupon was a plus!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Steve S, Thank you so much for the feedback. It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Great quality great price"

5
Tobye54, South Brunswick, New Jersey 05/11/2019

Had a lovely stay at the best western inn in Charlston. Room was large clean easy access if you have a mobility. issue. Breakfast was good and plentiful. Great price and close to city. There are many restaurants nearby and its about 10 minutes from Town

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Tobye54, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Exceeded expectations"

5
User 01/11/2019

We were pleasantly surprised with this Inn. Friendly staff, Nicely decorated. Very pleased with breakfast! They had a large variety of options and a different menu each of the three days we stayed there. Favourite was the mini omelettes, sausages and fresh biscuits. Internet was fast, room very clean and spacious with lots of room for all of our items, bed was very comfortable and grounds were beautiful especially around the immaculate pool. Close to all amenities and restaurants. We had stayed in a horrible motel the night before (not Best Western) so this was wonderful!

"Great Stay"

4
User 29/10/2019

Not only is this hotel pet friendly and close to downtown, but it's been compleatly updated and re-decorated. The room was up to speed on pleasent decor, and the mattresses were very comfortable. Outside there was a nice, shaded pet walking area for our girl. We would reccommend this hotel to anyone for value and comfort.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Travel13592508985! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we hope to see you again!

"Mistaken place"

4
User 28/10/2019

Thought this was closer to town but ended up being a gem. Quiet, close, convenient and loved the bed! There is a whole foods close by too. Loved the breakfast lady Margaret, and the food was good. Team were on top if or needs and questions.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear NarelleK10, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about your experience here with us. Take care and we hope to see you again!

"First time patron"

4
jerika, Newnan, Georgia 26/10/2019

Upon arrival ( earlier than 3) the desk girl was very upbeat and friendly and adorable letting us check in early. Even though the room was clean and the grounds and pool are very well kept I did not get a cheery, bright room you see pictured on the website. Everything you could want as far as convenience was there but not that bright cheery feeling. The beds were comfortable and clean but the furniture was outdated and worn. There seemed to be an odor in the room also. It wasn't mold but maybe pet odor? The breakfast was delicious and of good quality and comfortable seating. Upon checkout was asked how we liked our stay and was asked what could have made it more pleasant which I think is very smart of BW. She noted it on a pad. Not disappointed because of the value but not my choice for an extended stay vacation.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear jerika, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience. We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again.

"Great Property"

5
RonR611, Canton, Georgia 26/10/2019

This Best Western location is fabulous. Very friendly staff more than willing to help. Grounds are extremely well maintained. Breakfast room large; has good selection and very helpful staff. Pet friendly which to us is very important. Nice location near good places to eat and easy access to historic Charleston. Great value for the $$ spent. Highly recommend this property.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi RonR611! Thank you so much for taking the time to post such a wonderful review for us and for the recommendation! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we hope to see you again!

"Vacation"

5
Greg S, Nashville, Tennessee 24/10/2019

We enjoyed our stay at Best Western Charleston Inn. We came for a much needed vacation and it was great. The hotel was very nice, as well as the staff. The ladies at the front desk were welcoming & helpful. We would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Greg S! Thank you so much for the great review! And of course for choosing to stay with us. We're delighted to hear you enjoyed your experience with us and we hope to see you again real soon!

"Great value, excellent customer service"

5
luluholuba, Meriden, Connecticut 19/10/2019

The hotel was well kept, cleaned daily and the staff always brought a lively atmosphere. I'm extremely pleased with my stay! The only trouble I ran into was connectivity to Wi-Fi but they made every effort to address the issue.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear luluholuba, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such excellent feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Very clean and friendly"

5
User 17/10/2019

We spent the night here because we had an early morning doctors appointment the next day. I had booked this hotel never having stayed here before. I went by the reviews. And the reviews were right. This hotel is very clean, the staff is very friendly and helpful and it is quiet. Best of all the room didn't have a foul odor like many other hotels in this area. The continental breakfast was extensive, cereal, eggs, bacon, waffles, etc. All in all I would definitely stay here again and recommend this hotel to anyone.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear GHJTYNIRJU, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about it via a Five Star review. Take care and we hope to see you again!

"Weekend"

5
sss410, Richmond, Virginia 16/10/2019

Clean and inviting. Nice pool and beautiful plants. Good breakfast wit varty day to day. Comfortable bed. Quick response to switch oyt remote. Cat friendly! Convenient parking. Management walked property checking on everything.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear sss410, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Very clean"

5
heavenleighhope, West Palm Beach, Florida 14/10/2019

The staff were friendly and helpful. Our room was neat and clean (I check behind and under things and strip beds before getting settled). Breakfast was well stocked and just as clean and orderly as the rest of the facility that I saw. The next time I'm in Charleston I'll be staying at the Charleston Inn again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear heavenleighhope, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you again!

"Trying to Renew a Best Western"

3
User 12/10/2019

The hotel had been renovated but still was outdated. It was clean and the beds were very comfortable. The employees did their best to make up for all this and were warm and friendly and eager to help. I would not return to this property.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear bellcape, On behalf of our entire team, I would like to apologize for letting you down. I hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 843-571-6100. Thank you for your business and your comments, we truly appreciate it.

"Nice older hotel , close to Charleston"

4
Joyce12345678910, PA 11/10/2019

We stayed here for 3 nights while we toured Charleston and the surrounding area beaches. We had a light not working and they fixed it within 10 min. This is an older hotel , but room are set up like a motel with entrance from the parking lot, not the lobby. The breakfast was good and all the workers were pleasant and helpful. We would stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Joyce P! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Nice hotel convenient to downtown Charleston"

5
User 11/10/2019

Very clean hotel located in West Ashley. Rooms are very comfortable. Hotel is convenient to downtown and shopping. Will be going back and using cruise package that includes free shuttle. Free parking on site.

"Very charming Inn in good location near historic Charleston"

5
connier377, Berlin, Germany 09/10/2019

Very charming Motel, older but very well kept and refurbished. We loved to stay and enjoyed the very good American breakfast, too. The staff especially at breakfast was extremely nice. One thing: the beds were very soft and could maybe be renewed.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear connier377, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had an excellent experience with us, and we hope to see you next time you're visiting beautiful Charleston!

"Great stay"

5
Treerollins, North Myrtle Beach, South Carolina 03/10/2019

While this is an older property, it is very well kept up. The check in was great, the room very comfortable and clean, and the breakfast was good. The only issues I encountered here was the highway traffic, but I can't hold it against the hotel! I'll definitely be back!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Treerollins, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Vacation trip"

4
TNWINE, Butler, Tennessee 02/10/2019

Very pleased with the accommodations and cleanliness of the rooms and the grounds. We had our small dog with us and walk paths were provided for pets. Our room offered a king size bed with a sofa and sitting area. The linens were above average and the room was extremely comfortable.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi TNWINE! Thank you so much for the great review! We're happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Perfect "

5
Companion468870, Ararat, North Carolina 02/10/2019

We stayed one night using the stay park and cruise package. It was wonderful. The room was very clean. Breakfast was great. And our car was safe and sound when we returned from the cruise. The shuttle to and from the cruise was also great. Definitely recommend.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Companion468870! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Regular Guests at the Best Western Charleston Inn"

5
User 01/10/2019

We have stayed at the Best Western Charleston Inn several times over the last few years. The rooms have always been clean and comfortable. We have always experienced consistently good service, as well as a friendly staff. The breakfast buffet is excellent with quality and variety. The location is very good, being only a few miles away from downtown Charleston. It is also conveniently located with respect to sites of interest, such as Charles Towne Landing Historic Site, several plantations (Middleton Place, Magnolia Plantation, Charleston Tea Plantation), and the Caw Caw Interpretive Center.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear SincereSojourner1, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Great overnight stay"

5
Lisa D, Bristol 30/09/2019

Enjoyed our one night stay using the Cruise and Park option. The breakfast was excellent. The shuttle was waiting when we exited at the cruise terminal. Motel was a little on the old side, but very clean.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Lisa D, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we hope to see you next time you're visiting beautiful Charleston!

"Great place to stay"

5
User 27/09/2019

We stayed 5 nights at this hotel and really enjoyed ourselves. Breakfast in the morning was delicious. Everything was hot. (Keep those potatoes, Kim!). The place is spotless. The pool is big enough to swim in. The flora lovely. We had a problem with the toilet which was dealt with quickly. It's really easy to get into Charleston center from here and there are lots of free tennis courts nearby. We will be back.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Kathleenxyz! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we can't wait to see you again!

"Electricgirl1"

5
User 20/09/2019

Great place to stay, friendly, helpful employees. Very clean with comfy beds. I usually never sleep well in a new place, but had no problem here. Love the continental breakfast. There was way more than just coffee and bagels.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Cruzrichmond, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had an excellent experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Great stay for a fair price"

5
Richard B, Etten-Leur, The Netherlands 19/09/2019

I can recommend this hotel for sure. Very nice and clean room with super comfortable beds. I had a good night sleep. The noise level is very low. A full breakfast is served with lots of choices. The staff is friendly and helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Richard B, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Best ever!"

5
User 18/09/2019

I loved everything about this place. Everyone that worked there from the front desk to housecleaning was so friendly and seemed genuinely happy to be there and be of help! The ladies at the front were never too busy to make a suggestion about where to go to have fun or find something fabulous to eat! The gigantic pool was very nice in the evening to rrelax and recoup from the day. The room had all the features to make staying easy and convenient. I love a cold air conditioner and this one was indeed cold! I want to return for another trip to Charleston and this will definitely be my choice for a place to stay!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Vacationer137151, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us again, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"excellent place"

5
Teirney M, kings mtn, n.c. 16/09/2019

Staff was wonderful group of people. tThe hotel and its ammenities were wondeful as well. Our only problem was a toilet that would not flush properly and had to call maintenance twice. extremely comfortable bed nd pillows.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Teirney M! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and hope to see you again!

"Great experience"

5
fbevington, Pittsburgh, Pennsylvania 16/09/2019

Due to last min travel plans falling through, found this hotel in a pinch. Was extremely concerned given we don't travel much with dogs and we typically use other hotel chains. There was not a single thing I could complain about!!! Lobby was clean and smelled great, staff was amazing and friendly, we were given a quiet room with great view, dog was provided nice welcome treat bag with a variety of items, room had everything needed, was clean, no odor, soft comfy bed, pool was nice, complimentary breakfast had large variety of hot and cold items. Area felt safe and lots of restaurants near by. Would stay again!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi fbevington! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your experience here with us. Take care, and we hope to see you again!

"Will stay again!"

5
silingers1, Huntersville, North Carolina 03/09/2019

Very clean! And the amenities are great! Pretty close to the Waterfront park in Charleston, SC! And very affordable! Now this is not a five star hotel or any of that, but the experience, cleanliness, and location, is worth it!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the feedback and for choosing to stay with us, silingers1! We appreciate it very much and we hope to see you again!

"Our go to place in Charleston"

4
User 02/09/2019

We always stay at this Best Western when in Charleston. It is close to downtown, close to our daughter on James Island and Folly Beach and pet friendly. It is always clean. The staff are all helpful and friendly and there are lots of options at breakfast as well as USA Today and the Post and Courier newspapers.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi 733bryans, It was a pleasure having you! Thank you so much for choosing to stay with us and for taking the time to post your comments, we really appreciate it. I'm glad you had a great stay, and we look forward to your next visit with us!

"Great location"

5
User 31/08/2019

We came to Charleston to sightsee and found this location worked well for us. It was a easy commute to downtown. We also did a couple of day trips to other towns and the hwy it's on was perfect for us

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Fearless623613! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"sleep great"

5
User 29/08/2019

Great place to stay in Charleston.Great location just a few miles from the historic district. The beds are comfortable. The rooms clean. Staff are friendly and gave us great advice on where to go and what to eat

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Getaway25283, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Great hotel!"

5
User 29/08/2019

Best Western is upping their game with cleaner rooms, efficient yet quiet air conditioners, and great hot breakfasts. Sending a thank you to Danette for going the extra mile to make our stay extra special. :)

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Debbie H, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us again, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Very nice "

5
Glen32169, New Smyrna Beach, Florida 26/08/2019

We were traveling and just needed a room for overnight. We had our dog with us so couldn't stay where we normally would. I wasn't sure but the reviews looked good so I took a chance. I was pleasantly surprised. Normally, I don't like places where the doors open to outside but with a dog, it is more convenient. The lady at the desk the night of Aug 24th and the lady on the next morning were both very nice. Adequate breakfast The bed was very comfortable and the room was clean. I was very satisfied and would stay again

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Glen32169! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Great vacation"

5
Carol V, Kingston, New York 26/08/2019

The hotel was wonderful, clean, delicious breakfast. Comfortable beds, very helpful customer service. Pool was heavenly after a day of exploring. Didn't want to leave! We will definitely be back for another visit.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Carol V! Thank you so much for the great review and the 5 stars! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Overall Very Happy"

5
bst0ut, Lugoff, South Carolina 26/08/2019

Staff was extremely friendly, room was nice, property was quiet, walking distance from several restaurants. Only 5 minutes from downtown. Breakfast was delicious. Will definitely be stay at this hotel again when I go back to Charleston. Only recommendation, if you like a thin pillow, like myself, definitely bring your own, pillows are way too thick and I had a hard time get comfy at night.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear bst0ut, Thank you for taking the time out to write such a nice review for us! We really appreciate the effort, as well as your business. We're delighted to hear you enjoyed everything from the location, to the breakfast, and the friendly team. We'd love to see you again if you're ever in the area!

"We had a very nice brief stay"

4
dalatham, Huntingtown, Maryland 23/08/2019

For the price the rooms were clean and bed was very comfortable. The front desk was very nice and helpful with any questions we had regarding our surroundings. We would stay there again. They had a really great pool also

"Fantastic pool"

4
bernice m, Colden, New York 16/08/2019

Booked this hotel since we wanted a great pool and this didn't disappoint. Used it all 3 days of our visit at different times. Water was warm since it was so hot and humid, but still refreshing. Toy noodles were very limp, but were replaced by new ones on last day. Pool towels are extremely small and not replenished during the day. Plenty of seating and couldn't hear highway unless extremely noisy vehicles went by. Very relaxing. Had room with pool view and was very nice. Bed extremely comfortable. Good breakfast selection, eggs bland, sausage and bacon very good. Hash browns were so salty. Had Greek yogurt, really enjoyed and very juicy oranges. Also pancakes and waffles. Something for everyone. Was impressed that everything was ready right when breakfast opened. Great location for getting to historic district, restaurants (Swig and Swine great). Would stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi bernice m! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we hope to see you again!

"Usual Good Standards"

4
keith c, Davenport, Florida 10/08/2019

Still carrying on with our tour we decided another Best Western was on the cards as they are always reliable. This venue was no exception. It was welcoming, clean and quiet. Rooms were clean and had all that was needed. Staff were good and the breakfast was B.W. usual standard. Nothing to say against it. Keith C

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear keith c, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Vaca"

5
User 08/08/2019

Good location, rooms clean, bed is comfy. No issues with our stay. Kim did a outstanding job with breakfast. Lots of choices. It is also a good place for pets. Grassy area for there bath room breaks. Nice area for walks. A lower rate would be nice.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Gumby99, Thank you for taking the time out to write such a nice review for us! We really appreciate the effort, as well as your business. We're delighted to hear you enjoyed everything from the cleanliness of the room, to the location, and friendly team. We'd love to see you again if you're ever in the area!

"Weekend Getaway"

5
Nancy W, Severna Park 06/08/2019

The location is perfect! Close to downtown but not with all the traffic and noise. Our room overlooked the pool. The windows must have sound proof glass because we did not hear any noise. Our room was perfect. I liked the lumbar throw pillows and the framed prints of historic Charleston hanging on the wall. The room was very clean and looks like it had been updated recently. The towels in the bathroom were thick and fluffy! The room had an authentic Kuerig coffee maker. Not a faux one that makes terrible coffee. The breakfast every morning was wonderful too. The main entree changed everyday. Our stay was very enjoyable. Thank you Best Western!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Nancy W! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your experience here with us. Take care, and we hope to see you again!

"Flys everywhere"

2
Sandra L, FLA and SC 05/08/2019

So many flies and other critters in room. Shower water backs up in tub. ugh.. overall not up to standard hotel. Overpriced for what it is. Employees nice, breakfast good too. Further out of town than we wanted and not good area for restaurants and such.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sandra L, Thank you kindly for taking the time out to post this review. I am very disappointed to read this as this is definitely not the type of service we are used to offering. I apologize that the room cleanliness was not up to standards. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Thanks so much again for the feedback and please accept my sincere apologies that you didn't receive the superior service you deserve. We hope you continue to use Best Western for all of your future lodging needs.

"Going on a cruise? Stay hear the night before..."

5
User 01/08/2019

This hotel is awesome...Jessica at the front desk did everything for our group that we needed. We got a cruise package so we could park our car at the hotel while on the cruise, they took us to the ship and picked us up...it was about half the price of parking in the cruise lot...they advertised a continental breakfast, but it was a full delicious breakfast. our room was super nice, the pool was beautiful. so happy and will always stay there when in Charleston...

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Joyce T! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"BEACH PARADISE"

5
kashew99, Saint Charles, Missouri 01/08/2019

Everything was great from beginning to end! The employees were helpful and knowledgeable about the area. Everyone from the front desk to the housekeepers, groundskeepers, manager and the breakfast staff exuded southern hospitality! Everything was well kept and clean. The only 'complaint' I would have is that the breakfast eggs are bland and we only had one small trash can in our room. The price was very reasonable and the beaches are only 15-30 minutes drive. I would definitely recommend this hotel to anyone going to Charleston and the surrounding area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear kashew99, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope to see you again!

"awesome " tropical like" stay"

5
Arthur G, delaware, United States 01/08/2019

This hotel was very very nice. The room I stayed in was in a block of rooms over looking the pool, the view seemed tropical and was very relaxing. The staff here is kind, professional and on point. I loved this place and will be returning when I have time to enjoy Charleston ( not on business)

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Arthur G, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about it via a Five Star review. Take care and we hope to see you again!

"great stay"

5
User 31/07/2019

dollar for dollar-- best stay in SC-- pool clean and area well kept-- beds were a dream to sleep on and the noon check out was greatly appreciated Great location to folly beach and to downtown area. Many restrraunts in the area by hotel and rooms were soundproof

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Navigate15310! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we hope to see you again!

"Love this hotel when cruising"

5
274joycet, Conway, South Carolina 30/07/2019

Wish I could give this hotel 10 stars, it is amazing... we stayed there the night before the cruise, parked our car there for about half the price of the parking lot...a really nice shuttle took us over to the ship, dropped us off right by the ship, so easy, when the cruise was over, they picked us up took us back to our car, the only way to go. Not only that, our room was really nice, pool was nice, and it says continental breakfast but we had a real total breakfast...thanks best western

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 274joycet, Thank you for choosing to stay with us and thank you for taking the time out to show us the love! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again!

"Wonderful hotel. Will book again when in the area"

5
mapsrt, Tampa, Florida 26/07/2019

This a a great hotel for the price!! The pool is one of the best pools I've been in for this price! I will definitely be back. Great location! Try out Griffin's Pub for food (which is near by). Room was clean and we slept great! One of the better hotel stays I've had in a long time!

"Quiet,convenient"

4
818setons, Boutte, Louisiana 19/07/2019

I've stayed here before and decided to rebook. There are buildings surrounding the pool, but there is a building in the back away from the pool that is quiet. Our room was very clean, but smelled kind of damp. Dated looking but perfectly adequate. Great location. Convenient to everything. I would stay again and just make sure I smell my room. It obviously wasn't that bad because I spent three nights there and didn't need to change rooms!

"Jessica at the front desk!"

5
User 16/07/2019

The room was spotlessly clean, AC worked great, plenty of towels, good pillows, comfortable bed, parking right outside our room, good breakfast w/ plenty of seating. Although the hotel appeared to be solidly booked, it was quiet - we never heard a sound from another room inside or outside. And we were right by the pool - amazingly quiet! But the front desk clerk was simply the best! Thank you Jessica! She's a true gem. She provided local information, offered bottled water for our travels and popsicles!, and always remembered my little grandson's name. I would definitely stay here again, and I highly recommend it. The location is 10 minutes from all the downtown tourist stuff, but removed from the traffic!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear FloridaJLL, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Great Hotel!"

5
davidcM2818SD, Knoxville, Tennessee 15/07/2019

It was clean fresh. Very well housekeeping. Nothing missed. Like the room was already cool. Bed expertly made. Enough towels. Lots of choices at breakfast. A sofa that was a bed as well was nice idea. A safe that was nice added thing. Big tv. Parking real close to the room.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi davidcM2818SD! Thank you so much for the great review! And of course for choosing to stay with us. We're delighted to hear you enjoyed your experience with us and we hope to see you again real soon!

"Charleston trip #1"

4
User 12/07/2019

This was my family's first time in Charleston, SC. From the minute we got there, Danet was geniunely caring and helpful. She went above the typical expectations. We stayed two nights, three days. Each day she had a warm smile and great suggestions on sight seeing. I so appreciate her help in making my trip the best. This site is lucky to have her.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Wildcat_country, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Park and Cruise Package. Always an Awesome Stay"

5
User 06/07/2019

From the second we get there, we always are welcomed by the amazing staff. Friendly atmosphere. Very clean and comfortable. Awesome breakfast the following morning. Very comfortable room with a coffee pot in the room. They are always so helpful and attentive. We love the park and cruise package. Your vehicle is safe and secure. We have done this for several years with no problems. Five star all around!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Bhavey106, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Best is not saying enough about this BW"

5
smkymtnbabe1, Columbus, Ohio 06/07/2019

Best customer service front desk and housekeeping Kristen was wonderful pool was clean and perfect temp breakfast and service was great it was so great I thought I was at the waldorf hotel I stayed at two other hotels this vacation other cities and I just wanted to go back to BW Charleston thank you for a memorable experience

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear smkymtnbabe1, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about it via a Five Star review. Take care and we hope to see you again!

"cruise related"

5
User 05/07/2019

we stayed there one night to board on a cruise and where able to keep our car in the parking lot..safe and secure. they had a shuttle to and from the port of call and was very convenient. the front desk ladies were very knowledgeable about the shuttle and port and local restaurants in the area as well as a map for the historical downtown area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Curious57677533838! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Vacation"

5
User 05/07/2019

An absolutely enjoyable hotel to stay at. Well located and a short drive to the historic district in Charleston. Hotel parking was free. At check-in my wife and I were warmly welcomed by Danet. The process was efficient and she was extremely helpful in giving us advice about local attractions and restaurants. Our room was clean and very comfortable with a view of the pool. The pool was fantastic and a welcome relief from the hot temperatures we experienced. Continental breakfast was the best we have ever had. Kim offered up many breakfast options and for this Canadian the bacon was my favourite! We used the laundry which was a convenient bonus. I will have no problem in recommending this hotel to anyone who visits Charleston. Again thank you for your hospitality.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Journey610102, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Took us in"

4
Linda M, Friendswood 02/07/2019

We made a last minute reservation and they able to accommodate us for 3 nights. Breakfast was good. Easy to find and bear the different things we wanted to go and see. The thermostat on AC wasn't working properly but we never alerted them.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Linda M, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Outstanding staff"

5
User 02/07/2019

Rooms don't change, but personal experiences do. The smiles were abounding and infectious. Every staff person was smiling, cheerful and very helpful. The pool was stunning. I stayed near the back and it was very quiet. Bed was perfectly comfortable.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi OnAir10836340662! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything! I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Good stay. Good service."

5
Curious49737286282, North Canton, Ohio 02/07/2019

The service staff was awesome. The room was nice and clean. I loved the hot and cold options at breakfast. The pool (3 to 10 feet deep) was perfect - heated and outdoors. There were plug-in outlets out near the pool for charging the devices while watching the kids.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Curious49737286282, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us again, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Sweet staff"

4
conniebrewer, Cedartown, Georgia 27/06/2019

We have had a very positive experience. We had a sweet housekeeper, Kristen and the breakfast has been delicious every morning. We also enjoyed the pool. It has been quiet despite being in a busy area.

"Amazing place to stay"

5
kentayscott, Whitesburg, Kentucky 26/06/2019

This is one of the cleanest places I've ever stayed at. The employees are very polite and helpful. The check in was great and the lady work at the desk was very helpful. I will definitely stay here again. Breakfast was very good also.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear kentayscott, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had an excellent experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Southern Hospitality in South Carolina Best Western"

5
Travel07814633766, Norfolk, Virginia 23/06/2019

Gorgeously landscaped BW. Nestled not far from Historic Downtown Charleston. Staff very efficient, professional & diligent. Our room had lovely view of pool/courtyard. The bed was comfy,the room airy & with nice amenities (microwave, K cup brewer,etc). Family & pet friendly. You won't be disappointed with this show of Southern Hospitality.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Travel07814633766, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had an excellent experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Very nice hotel"

5
592taniat, Ridgeway, Virginia 15/06/2019

We recently stayed four nights here.(6/10-6/13) Front desk staff were professional and courteous. We had a two bed pool facing room. Rooms were very comfortable. Beds were also comfortable, but the mattresses didn't match. One was a pillow top and the other more firm. Nonetheless, no other anomaly. Housekeeping was pleasant and did a great job. The pool was nice. There were pool noodles, beach balls, and other pool items provided. Another anomaly, but a good one. We enjoyed the clean pool and surroundings. The pool arena has been painted with a clear coat that is extremely slippery. We saw three or more spontaneous falls, the first being my son. The hotel also provides a very nice breakfast. Waffles/pancakes, yogurts, breads, cereals, alternating eggs scrambled or omelets, bacon or sausage, and always biscuits and gravy. Coffee and juices, of course. There's a clean area, with a big screen and plenty of seating. You could even eat outside. Very pleased.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 592taniat, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We appreciate it very much and we hope to see you again!

"Book with confidence"

4
User 14/06/2019

Stayed a year ago and a second time this trip. Nice hotel, nice staff, and convenient to everything. My family and I liked the hotel. 10 foot deep pool. Much better that most every other water pool. Everyone from the front office to the house keeping staff smile and says hello when you pass. The breakfast is good. Next time I visit Charleston this is where I will stay. I really have no complaints. Well, my daughter did mention that she wished that the multi colored pool lights took a little longer to rotate from one color to the next. Maybe a few seconds longer. Other than that, nice hotel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Dtmmr1701! Thank you so much for the kind review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"great stay"

4
User 13/06/2019

great stay at bw charleston inn. full breakfast everyday, friendly and helpful staff. the pool was super clean and large and inviting. couldn't ask for more. easy to get to all attractions and restaurants by car.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Bonita L! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we look forward to your next visit with us!

"Staff review"

4
User 13/06/2019

Upon arriving, the young lady Danet was very polite and helpful as was the young man Dean who also helped out. The day before checkout, the gentleman that was at the front desk is not a people person and was sort of rude. Our cleaning lady Kristine was also very nice. Upon checking out, Brandi was very pleasant.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Marshall C! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we hope to see you again!

"Very Nice Place To Stay"

5
User 12/06/2019

Nothing but good words here...friendly staff, clean rooms and comfortable beds. Nice selection of food at breakfast, and my kids loved the large, well maintained pool. There were even pool toys to use during the visit. Our 2 day stay here was very comfortable!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Joey V! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Fantastic stay"

5
User 12/06/2019

Wonderful service, friendly kind people. Kim the brkfst server was so joyful. Everything was hot and so clean and lots of fresh food. First morning had trouble with coffee maker told front desk as we went for brkfst it was fixed when we returned, like I said awesome service. Will stay here again. So impressed. Even the maid was so kind gave us tips on where to go and eat.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear vivian a, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"clean and comfy"

5
User 11/06/2019

Room was very clean comfortable bed The pool was nice.Breakfast was great, close to places to eat and the beaches and downtown CHARLESTON, I would definitly stay there again. my wife is ocd about clean and she loved this one so hint, hint .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi 12patriots! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Fantastic stay"

5
User 05/06/2019

Had to come here last minute because we were camping and our tents got flooded out from the storm. Upon arriving the woman at the front desk was so nice and friendly. Room was clean and service was great.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Ally V! Thank you for taking the time to post your comments, we really appreciate the effort! And thank you so much for choosing to stay with us, we're happy to hear you enjoyed everything. We look forward to seeing you again next time you're visiting beautiful Charleston!

"Nice Stay"

5
deejim92, Bolt, West Virginia 04/06/2019

We were able to leave our car at this motel while we went on a cruise. The room was clean and fresh. We enjoyed our overnight stay at the motel It was within walking distance of at least 3 places to eat. They also serve brunch in the morning.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi deejim92! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"This was a great place to stay in the Charleston area! The rooms were spacious and nicely decorated. Highly recommend!"

5
Jane A, Kearney, Nebraska 31/05/2019

This was a great place to stay in the Charleston area! The rooms were spacious and nicely decorated. Housekeeping was generous with fresh towels each day as well as replenishing the coffee and toiletries. The ladies at the front desk, both day and evening, went out of their way to help with questions and were friendly and outgoing. For the dollar value and central location between airport and downtown it was a very good value.

Bill R, Front Office Manager at Best Western Charleston Inn, responded to this review
Dear Jane A, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. Thank you again.

"Overall good experience - that's important for a hotel/motel."

5
User 30/05/2019

All staff were friendly, helpful, and courteous. Especially pleasant and helpful was the Breakfast room lady named Kim. She did an outstanding job, always had a smile, and had a wonderful, positive attitude - that's what matters most.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Samuel W, It was a pleasure having you! Thank you so much for choosing to stay with us and for taking the time to post your comments, we really appreciate it. I'm glad you had a great stay, and we look forward to your next visit with us!

"Excellent stay"

5
Paradise00352698389, Stuart, Florida 29/05/2019

The best choice in town north ,south, east or west. The staff ,the room and the shower was excellent. Far as location it was perfect near everything possibly. If or whenever I come back to this area this is and away be my choice hotel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Paradise00352698389! Thank you so much for the excellent review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Too Dog-Friendly"

2
jnmgaines, Graniteville, South Carolina 26/05/2019

I wish it was advertised that this was a dog-hotel. We checked in and passed 4 dogs being walked. The rooms smell like dog permanently. The comforters are loud and crinkly-sounding. It was a decent stay for just a night, but no longer than that. Go elsewhere if you are allergic or sensitive to animal smells. Not the typical updated Best Western you expect.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear jnmgaines, We apologize for letting you down. We hope you come back to give us another chance to impress you in the future. Thank you for your business, we appreciate it very much.

"Beautiful pool and grounds."

5
LisaWC5, Augusta, Georgia 26/05/2019

Very nice staff, great breakfast with lots of food choices, quiet and lovely pool and landscaping. The only complaint is that the rooms are a tad smaller than most, but still doable! Highly recommend!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi LisaWC5! Thank you so much for the great review and the recommendation! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Nice place"

5
Dan H, Clearwater, Florida 23/05/2019

Very nice place..good breakfast, good people working there. We asked the housekeeper to be aware that our pet was there in the room. The staff was very good. The only thing is price was a little on the higher side bout overall still a good place.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Dan H, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope to see you again!

"Good Breakfast"

4
L7398AHjimd, Oak Forest, Illinois 23/05/2019

Huge pool on property, but poor supervision at night meant 4 stars instead of 5. Breakfast included was very good with many choices and was open till 10 am. Room was clean with good service daily. Location on route 17 was convenient to entire area. Pet friendly even though we didn't bring a pet.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi L7398AHjimd! Thank you for taking the time to post your comments, we really appreciate the effort! And thank you so much for choosing to stay with us, we're happy to hear you enjoyed everything. We look forward to seeing you again next time you're visiting beautiful Charleston!

"Clean, quiet and comfortable"

5
turtlelady_12, Park City, Utah 22/05/2019

Our room was comfortable, quiet and clean with a view of the pool from our window. It was large with a bonus of 2 sinks-one inside the bathroom and one in the dressing area by the closet. Breakfast is continental with both hot and cold options as well as meat (sausage/bacon), a prepared egg option (scrambled, cheese omlet), and biscuits and gravy. We enjoyed eating our breakfasts out on the patio. The Sweetgrass beverage is available in the afternoons in the lobby and something you must try-I liked it. This property is a few miles outside the historic district (not within walking distance), but we Ubered in and back each day which was very easy and reasonably priced.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi turtlelady_12! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and hope to see you again!

"Minor issues but good overall"

4
User 22/05/2019

Overall, it was good. We enjoyed the variety of breakfast options & the front desk lady was knowledgable as well. However, we had minor issues and the breakfast attendant seemed to not be so friendly. We stayed in room #200 and the rim of the table is chipping off. The top of the duvet had some red stains on it. They were minor issues and did not take away from the nice experience this hotel gave us.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Agarcia721, Thank you so much for the feedback. It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Staff is fantastic"

4
Melanie O, Alexandria, Virginia 22/05/2019

Jessica was so helpful and attentive when I checked in. She went above and beyond! Thank you for making a single female traveler feel safe. I love the pool, especially at night. the vibe is half miami half new orleans. I dig it

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Melanie O! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Welcoming, clean and great location"

5
locavore60786, Bradenton, Florida 15/05/2019

We ended our travel day at the Best Western Charleston Inn. It was easy to find with a good location. Our check in was welcoming and easy. The room was well-appointed and immaculate. The breakfast was exactly what we needed to travel that day. This is the second time we have stayed at a Best Western and were very pleased both times.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear locavore60786, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Nice convenient hotel"

5
Dean K, Peekskill, New York 13/05/2019

First time we stayed at a Best Western Hotel.Only 1 con.Noisy air conditioner. However it did cool the room.We stayed 9 nights and the bed was comfortable. The location is a short drive to downtown Charleston and restaurants,Walmart,movies,CVS,Best Buy,etc.We asked for a quiet room because the hotel is located on a main road with a lot of traffic and it was in the back which was fine. Kristen our house keeper kept everything clean and took care of anything we needed.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Dean K, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Dog and People friendly"

5
Melissa R, Canton, Georgia 13/05/2019

What a step up for a dog friendly hotel!!! The gardens with flourishing flowers, the lobby welcoming you with sweet tea and muffins in the morning, and the large breakfast dining area, all add a nice touch for you and your pet. Our room with a king sized bed and lots of pillows was a good fit. The open entry into the room helped to move luggage and a leashed dog into it. There were plenty of grassy areas to walk our dog safely without fear of being run over by the cars in the back lots. I recommend this hotel to safely leave your dog for the day or evening while being in Charleston. Your dog will bark " welcome back" upon your return.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Melissa R, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you again!

"Great place to stay with all of Charleston nearby."

5
diansb, Stuarts Draft, Virginia 10/05/2019

The hotel people were friendly and helpful. The room was large and overlooked the pool, clean and perfect for us. The breakfast had choices. Good restaurants within a mile, and were recommended by the front desk folks. Location was near all the places we wanted to visit.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi diansb! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Charleston Vacay Stop"

5
User 08/05/2019

I was pleased with the cleanliness of the rooms and the comfy beds/pillows. Staff were very helpful and friendly. I did not take advantage of breakfast but did pick up good tourist information via the pamphlets available and the staff.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Companion02860406549, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about it via a Five Star review. Take care and we hope to see you again!

"Very nice"

4
michael43, Myrtle Beach, SC 07/05/2019

Stayed for three nights. Extremely clean and comfortable. The only issues were the toilet paper holder which pulled partially out of the wall and the continental breakfast. Neither was a deal breaker. The TP holder had obviously pulled out before and had not been properly reattched. Continental breakfast was the customary offering. Sausage patties were tasteless TVP type substitutes. "Cheese omelet" was typical fake eggs with maybe cheese inside. Not disgusting but not palatable. I would return but only because it was clean and comfortable. Front desk personnel were outstanding at check-in and check-out.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear michael43, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were pleased, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Great cruise package"

5
User 07/05/2019

Rooms and staff are great. Cruise package with shuttle service to and from the port for our cruise and breakfast is a bonus. Used them 2 years in a row, and will do so as long as we cruise from Port of Charleston. Highly recommend.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Jim D! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Charleston Weekend"

5
karlaanton, Atlanta, Georgia 07/05/2019

It was my first time visiting Charleston. This hotel is located in a great spot. 5 1/2 miles from City Center. Plenty of restaurants and Bars within a mile or so that you could walk to if you like. Nice breakfast buffet...staff was very helpful when asked. Sate in your room. Felt very safe in the are...never more then a 10-15 minute drive to anything

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear karlaanton, Thank you for taking the time out to write such an excellent review for us! We really appreciate the effort, as well as your business. We're delighted to hear you enjoyed everything from the room, to the location, and friendly team. We'd love to see you again if you're ever in the area!

"Great rooms, Great breakfast"

4
MomBarbara, South Carolina 03/05/2019

We were surprised how quiet the rooms were. Breakfast had tons of options- no excuse to not find something to like. Beds comfy, flowers pretty, and rooms clean. Only issue was smoking by cleaning staff. They hung around the open areas and walking thru the hotel, was awful to smell.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MomBarbara, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Great"

5
Connie B, Ransomville, New York 01/05/2019

This place was great. Very clean rooms, which is very important to my husband and I. The beds were so comfortable that it was hard to get out of it, pillows were great also. I would love to buy their pillows. The people that work there were very polite and helpful. If we are ever in the area again I would definitely stay there again. Thank you

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Connie B! Thank you so much for the great review! And of course for choosing to stay with us. We're delighted to hear you enjoyed your experience with us and we hope to see you again real soon!

"Very convenient"

5
vonnette m, Seoul, South Korea 01/05/2019

We were coming in to look at colleges so didn't need the benefit of being right down town. We actually found the ease of getting in and out to see other places, the airport, and downtown a plus to this hotel. It's Very pretty, the staff is super friendly and the breakfast great. I would definitely stay again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear vonnette m, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about it via a Five Star review. Take care and we hope to see you again!

"Great Stay!"

5
User 30/04/2019

My husband and I stayed the weekend and enjoyed our stay. We found the room clean and comfortable. The breakfast was good with plenty of variety. The air condition didn't seem to be working very well on the second night so my husband notified the front desk. They promptly took care of it and had it in perfect working order before we returned to the hotel. We were impressed by the management of the hotel and we would definitely stay again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Mobile535517, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"I really like this place!"

5
richard c, London, United Kingdom 29/04/2019

Would normally stay Downtown when in town but prices were crazy so booked in here . This is a real old school hotel , nice pool area , absolutely charming staff especially the ladies on the front desk ,My room was clean and its a quick Uber hop into downtown area . The staff make this place a pleasure to stay in .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear richard c, We're so happy to have been able to meet your needs! Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you again!

"Perfect!"

5
SJCBDC, Cumberland, Maine 23/04/2019

Easy drive into downtown Charleston, tons of good restaurants right nearby, clean spacious room, hearty breakfast and lovely pool area. The front desk staff were so helpful. This will be our go to Charleston hotel when next in the area!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear SJCBDC, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Jim N, NY"

4
James N, Naples, Florida 23/04/2019

My stay was fine, except for the Palmetto bug that climbed into bed with me. It's alright, he was lookin for a home. Besides that all went well, he eventually left. I have stayed with you before and will stay with you again. You guys are pretty reliable. My room was clean and comfortable. Thanks,and see u soon.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear James, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Good option to visit Charleston SC"

4
Benocar, Montreal, Canada 22/04/2019

Good rooms, great breakfast, great location to visit Charleston SC. Affordable option. Short drive in to Charleston, where you can find a lot of parking options. Pool looked nice, too. Enjoyable stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Benocar, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Excellent choice for our situation"

5
Edna A, Wake Forest, North Carolina 21/04/2019

I took two teenage boys on a cruise out of Charleston. I chose this hotel based on the fact they had shuttle service to take us to the port. Excellent choice!! Our hotel room was very clean, continental breakfast was good, and I felt very good about leaving my vehicle in the overflow parking lot at the hotel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Edna A, Thanks so much for taking the time to post such a wonderful review. We really appreciate the fact that our guests get to communicate with us through forums such as this one. I was very happy to read that you enjoyed your visit with us! Thank you for your comments. We really hope to see you again!

"Snooze and Cruise!"

5
Explore47658316833, Bluefield, West Virginia 21/04/2019

Great hotel for the Snooze and Cruise package that includes a night's stay, breakfast, transportation to and from port, and parking for the length of your cruise! The breakfast was delicious, especially the build your own breakfast sandwich (they even had avocado!) and an automatic pancake maker among many other choices. Friendly staff, clean rooms, safe feeling area! Wonderful experience overall! I would definitely stay here again before a cruise!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Explore47658316833, I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Hotel Channel"

5
User 18/04/2019

Some of the nicest people we have ever met. More than willing to accommodate in any way they could. We always want to eat at the local, off the beaten path food joints. The staff was very good at recommending where to get the best local foods and sights to see. Very clean and quiet rooms. The bed had the best mattress topper that gave us the best sleep we have had anywhere.

"Extremely clean, convenient location"

4
MNDoodles, Stillwater, Minnesota 16/04/2019

Stayed 5 nights to visit Charleston. Room was squeaky clean, staff very helpful, pool looked great but didn't use it. I liked the 1960s retro design, with exterior room entrances and your car right there. Rooms are very recently updated with modern, warm decor, and great vintage photos of Charleston. Building is 2 stories and my only wish would have been an elevator. About 10-12 minutes by car to downtown. Very, very quiet nights of sleep. Would stay again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MNDoodles, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us again, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Spring Break in Charleston"

4
Scott F, Atlanta, Georgia 08/04/2019

Great Front Desk staff at check-in and when I returned from work each evening. The room was very clean and comfortable and parking was not a pain even at this time of year. The breakfasts were quick and had a good amount of variety.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Scott F! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Great hotel stay - close proximity to Charleston"

5
User 07/04/2019

Great location - close proximity to Charleston. Comfortable bed, nice linens, quiet room. Clean hotel. Quick check in/check out. Excellent breakfast. Helpful staff. We did not use the pool however it was large and looked very inviting. Good value.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi JD_Santis! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Excellent Value; Try the Sweetgrass Tea!"

5
Tina W, Paducah, Kentucky 06/04/2019

Booked here based on Trip Advisor comments. They were fantastic. Quieter end of town but easy access to everything. Really great options for food in the area. The front desk had safe deposit boxes that would hold my laptop. They were very accommodating. I would probably request a pool view room next time. They were doing a lot of work in the outer building and you had to navigate construction material. Staff was great; temperature of the showers were SUPER hot. Excellent! The rooms were incredibly quiet. Although the motel was nearly full, you heard NOTHING at night. Bed was one of the most comfortable anywhere (including my own!). The sweetgrass tea at the front desk was delicious! I asked, and received, the recipe for it and will make it as soon as we get home. When we come back to town, we'll stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Tina W, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had an excellent experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Excellent value, away from the hubub"

4
LimaLarry, Sebastopol, California 02/04/2019

Convenient to downtown Charleston and only a short distance away on the Savannah Highway, this well-managed property gives excellent value to the budget-minded traveler. Plus there are many good restaurant choices nearby as well.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear LimaLarry, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Great hotel and allows dogs"

5
TravelersfromCT, West Hartford, Connecticut 01/04/2019

We drove from Tampa to Charleston and needed an overnight stay with our golden retriever. Lovely hotel for very reasonable prices. Decent breakfast that was complementary. Relatively close to downtown Charleston as well and got to go in to eat at the Peninsula Grill. Would recommend this place for dog lovers.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear TravelersfromCT, Thank you for taking the time to post such a wonderful review, we really appreciate the feedback! I was very happy to read that you, and your furry friend, enjoyed your visit with us. Our goal is make sure that you not only enjoy your stay with us, but to enjoy your visit to Charleston as well. We hope to see you again real soon!

"Great hotel Great value!"

5
GoPlaces08844582260, Roselle, Illinois 31/03/2019

Very polite staff, (front desk, housekeeping, and the maintenance guy) excellent breakfast, clean rooms, HD TV, our room was recently updated, 2 sinks(1 in the bathroom and 1 outside). This made for getting ready in the morning a lot easier!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi GoPlaces08844582260! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Exceeded Expectations"

5
happycampers2018, Saint John, Canada 31/03/2019

This is an older facility with motel style rooms with exterior entrances. This may discourage some from staying at this location which would be a shame. The location is an easy commute to downtown historic Charleston. Many restaurants and stores are nearby the Inn. Rooms are updated and spotless. Pool area is lush and beautiful. The complimentary breakfast area opens onto the pool area with lovely bistro tables and chairs to enjoy your meal outside. The breakfast offered is above average in variety and the breakfast area is updated, bright and inviting. Staff from check in to housekeeping were very friendly.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi happycampers2018! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we look forward to your next visit with us!

"Disappointing stay"

3
Terry H, Brownsburg, United States 31/03/2019

Office and breakfast staff were wonderful, but housekeeping has its issues - not only with cleanliness of room but in invading our luggage. Breakfast items were of a variety that changed daily and that was a pleasant surprise.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Terry H, Thank you kindly for taking the time out to post this review. I am very disappointed to read this as this is definitely not the type of service we are used to offering. I apologize that the room cleanliness was not up to standards. Thanks so much again for the feedback and please accept my sincere apologies that you didn't receive the superior service you deserve. We hope you continue to use Best Western for all of your future lodging needs.

"Excellent Stay"

1
fb1346274025, Brevard, North Carolina 25/03/2019

I always enjoy my stay at Best Western. I travel with my dog, the property is always kept cleaned and is very close to everything I need. The hotel is always friendly, helpful, and a pleasure to stay..

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the feedback and for choosing to stay with us, fb1346274025! We appreciate it very much and hope to see you again!

"No maid service for add on night!"

3
User 24/03/2019

Throughout our stay we received turn down service and clean towels, until our add on night. No maid service on the last night, at all. Also, they did not vacuum our room, did not clean the toilet(other than the bowl), and the corners of each room and the vanity were disgusting! Not once did they vacuum the pretzel crumbs from our first night! We stayed for five nights total.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Passport24304901585, On behalf of our entire team, I would like to apologize for letting you down. I hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 843-571-6100. Thank you for your business and your comments, we truly appreciate it.

"Overnight Stay"

5
GrauntPA, Indian Trail 21/03/2019

We had a good experience with our stay. Our room was very clean and spacious; the bed was so comfortable that we had no trouble getting to sleep. There were 4 pillows on both beds. Our bathroom was clean with plenty of towels and washcloths. The staff was very friendly. Breakfast items were very good and fresh with a variety of items hot and cold, good coffee.We will stay here if we go back to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi GrauntPA! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything! I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Great place to stay"

5
User 21/03/2019

We stayed here for three nights while visiting Charleston for the first time. We were very glad we did, as it was a convenient drive into downtown to see all the sights, and we were not lacking for anything here. Our bed was comfy, room very clean, and their breakfast was amazing. We felt very safe staying here and we're happy with our choice. No need to pay 350 and up to stay downtown, save the money for some tours or some excellent meals while in town

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Lisa H, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Nice Place at Reasonable Prices"

5
mrst09, Wyckoff, New Jersey 20/03/2019

Stayed here for a few days while visiting Charleston. It's conveniently located on 17; therefore you don't have to try and get out of the historic area while visiting other areas. Parking is easy in the historic area so when you are going in you just park in one of the garages. You have the best of both worlds! Staff was very helpful and always available to assist. Nice breakfast and laundry area. Would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi mrst09! Thank you for taking the time to post your comments, we really appreciate the effort! And thank you so much for choosing to stay with us, we're happy to hear you enjoyed everything. We look forward to seeing you again next time you're visiting beautiful Charleston!

"Pleasant stay"

4
User 20/03/2019

We were very happy with our stay at this property. It's conveniently located a few minutes away from the historic district, with several restaurants nearby. The friendly reception and refreshments at the front desk were much appreciated. We stayed in the back building, which is basically a 2 story motel style where you can park in front of your room. The bed was very comfortable and the room was very quiet, so we slept well. Breakfast was the standard Best Western hot and cold buffet (though some BW do better - e.g. in Wilkes-Barre PA and Gettysburg PA). It would be nice if this property (and all BW properties) implemented recycling programs for bottles, cans, paper, etc. - at least with a few central receptacles if not in every room.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Allen T! Thank you so much for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Not the best experience"

3
User 19/03/2019

I am in Charleston about 2-4 times a year and every time I am in the area I stay at this Best Western. I have never had any issues before until this last time. The pet policy has become very strict, I might as well not bring my pet with me ever again. I had to sign a full page pet policy contact this past time where I have never had to do that in the past. Animals just seem to be unwelcomed any more. Don't ever call to book the hotel, they will take advantage of that. My last visit was $172 where I could have only spent $120 something if I would have booked online. Lastly, I usually only stay one night and I have never been bothered before but this time I had 3 people come to my door, all between 9AM and 11AM, to ask if I was checking out that day. It was very annoying. I won't be back. Thank you

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sharon W, Thank you for taking the time to post your comments regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Always satisfied with Best Western"

5
616ruthie, Wells, Maine 15/03/2019

We stay here whenever we come to Charleston. Always A+. The staff are jovial and very helpful. Free breakfast is always good. Lovely area outside the breakfast room to have your meal outdoors. No complaints here!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 616ruthie, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again!

"Great staff ... Good location"

5
Flosenthal, Rochester 14/03/2019

The woman at the front desk was extremely knowledgeable helping us make the most of our brief visit to Charleston. The location was great.... a short car ride into the city was worth having some green space walk our dog

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Flosenthal, Thank you for the lovely review and the "5" stars! We are so happy you decided to stay with us, and we thank you for your business, it's much appreciated. We can't wait to see you again! It was our pleasure serving you.

"Perfect overnight stay"

5
User 12/03/2019

Front desk associate was friendly, professional and efficient. Room was clean, bed was comfortable and everything in working order. Morning breakfast available near lobby. Everything was perfect. I will definitely stay there again when I return to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Pat N! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Great hotel in the Charleston area"

5
User 12/03/2019

We were recognized as elite Best Western members and given an upgrade on arrival. The front desk, housekeeping, maintenance and breakfast room staff all were friendly and very responsive to our questions/needs. The room was spacious and clean. We requested a quiet portion of the hotel and during our five night stay it was quiet.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi jennifersU9231JG! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your experience here with us. Take care, and we hope to see you again!

"a visit to Charleston."

5
688gerryr, Pickering, Canada 08/03/2019

The knig size bed was very comfortable...great sleep. Very friendly and caring staff. Front desk, Danet, was most accommodating. VEry good location to downtown. appearance of hotel was very good. We will definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi 688gerryr! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. We can't wait to see you again!

"Super friendly staff & spotless room."

5
Ann M, Ocean City, Maryland 05/03/2019

We booked two nights. 3/4 & 3/5. Great choice on our part. The staff was the friendliest we have ever encountered. Our bedroom was large with a very comfortable bed & spotless linens. The bath has a tub/shower. We are handicapped & the unit was on the first floor facing the pool. The breakfast was excellent. You name it & they had it. Waffles, pancakes, bacon, biscuits & gravy, several cereals, fresh fruit & fruit juice, pastries etc etc etc. We were close to everything by car. We feel the following staff members deserve a huge shout out. They went out of their way to make our stay perfect. Danet (front desk)....she is such an asset to Best Western. Her friendliness & huge smile was greatly appreciated after a long day in the car. She had an annoying caller that kept calling over & over & she kept her cool & acted in a professional manner. Deon (maintenance manager) we had an issue & he helped us out like we were family. Cameron (housekeeping) came to check things out with Deon adding to the family feel. The General Manager, William Richards wasted no time helping to keep the breakfast goodies well stocked. We felt welcomed from the first time we walked into the lobby. The pool looked inviting but the weather wasn't cooperating. We definitely will return next year or hopefully sooner.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Ann M, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Charleston Trip"

3
Jeanne W, Southport 04/03/2019

This motel is conveniently located near grocery stores, restaurants, etc., but traffic during certain times of the day can be challenging. If you're sensitive to noise, you'll want to ask for a room away from Savannah Highway (US 17). The bed was awesome!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jeanne W, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were pleased, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Friendly , spacious"

5
Susan S, Brookfield, Illinois 03/03/2019

Very nice Best Western...breakfast was typical, rooms was large, we got the poolside which was recommended by other reviewers. Need to drive for a decent restaurant at least 2 miles away. Quiet, clean, friendly front desk

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Susan S! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we look forward to your next visit with us!

"Nice Hotel - Fantastic Staff"

5
Annie B, Polk City 02/03/2019

We liked this hotel very much. The staff went above and beyond what we usually see in a chain hotel. The breakfast was quite good, I sat there eating and was amazed at how quick and effective the older lady was that was restocking the breakfast bar. The last time we were in Charleston, we paid as much for one night in a downtown hotel as we paid for this place which was only a short drive to down town. The staff told us places to go and gave us maps and directions. The room was very comfortable. The hotel shows some slight wear, however it is very well maintained and you can see they are fixing it up. Unfortunately for us, my husband and our traveling companion, became quite sick on our last day there. We went back to the hotel and they went straight to bed. Went it became apparent they were going to sleep all day, I went down to the lobby and read on my pad. I was able to lay on the bed or sit in the comfortable chairs, while using my IPAD, as the room was quite comfortable and did not have a funky smell that some have. We plan to return to complete our trip sometime in the next year and will be picking this same hotel. When we left the girls gave me a thermos of coffee and some awesome muffins as I was going to been the lone driver back home. That was the icing on the cake for me. Caring employees.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Annie B, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Overall happy"

4
User 24/02/2019

Good location, lots of restaurants nearby, close to everywhere we wanted to go. Room was clean, but had a kind of musty smell. I would have liked thicker blankets on the bed, but the rest of my family didn't think so. We were very happy with the breakfast and the staff was great. We'd go back.

"nice place"

4
User 23/02/2019

The place was clean. I enjoyed my stay. I would come here again. O think it is at a great location. Easy to find. I really like clean rooms. That is most important to me. I think this place is worth checking out

"My stay at Bestwestern"

3
Odyssey28434654257, Killingworth, Connecticut 23/02/2019

We were traveling from Connecticut to South Carolina. Our first stop was in Virginia we decided to stop for the night. We stayed in Acia-Quantaco it was very nice we were very happy. Next we drove to Myrtle Beach and stayed at Sheraton Broad Plantation for a week Sunday to Sunday. Very nice extremely pleased. We then travel to Charleston I went on line and found a Bestwestern . I. Think it was thru trivago? When we arrived the room was more than we were quoted but I had nothing in writing. The room was not as nice as in Virginia. The bathroom setup was cramped. The beds were very comfortable. It was clean . I could not remember the exact quote on my phone so we didn't argue about the rates. When I talked to Bestwestern on the phone about my points My number was not recognized and they could find no proof of my stay in Virginia.

"Wonderful hotel!"

5
Naple1972, Davie, Florida 22/02/2019

All of the staff are very friendly and helpful. No matter where you go on the property, a staff member says, "hello" and asks if you need anything (we even received a phone call from the office on the 2nd evening asking if we needed anything). The room was very clean, pleasantly painted with beautiful photographs of Charleston. The prices were very reasonable. And, the breakfast area was large, clean, with a lot of food choices. I would highly recommend this hotel to friends and family.

"Quick V-Day getaway"

5
User 20/02/2019

We booked online the night before leaving for Charleston, and picked this hotel based on location (center of everything we wanted to do/see) as well as being pet-friendly. The hotel outside is a tad outdated, but well kept. The interior had been recently re-done. The lobby staff was very welcoming, as was our housekeeper. The room was clean, the bed was comfortable. Not sure what else you could ask for.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Abby E! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. Hopefully you come back to visit us again to take in the rest of the sites!

"Cruise package...REALLY?!"

2
User 17/02/2019

The prices for the "cruise package" are quite misleading and very expensive in comparison to other area facilities offering similar services! Unfortunately, we did not find this out until after our cruise when speaking with fellow travelers. In the future, we will look elsewhere for more competitively priced accommodations that include cruise packages. Although our room and the surrounding area outside was clean enough and beautifully landscaped, it is an older facility, and the wear and tear is obvious in many places. We didn't visit the pool area, so we can't speak much on the condition or cleanliness of that area. From what we were able to see from our window, however, it appeared to be well-kept. It's conveniently located near many restaurants, gas stations, and shops.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MrandMrsA, Thank you for your review. We always appreciate guest feedback, be it positive or negative, as it allows us the opportunity to improve. As you are aware, we have spoken regarding your experience. I hope you were satisfied with the outcome. If not, I would encourage you to contact me directly. Again, thank you for your comments.

"Cruise "package""

2
User 16/02/2019

This is not the place you want to stay if you are taking a cruise. We booked a room for a night, which the website quoted as 79.00, an excellent value. I called to ask for the cruise deal, which included transportation to and from the cruise ship and a lot to keep your car at on the property. A confirmation was sent for $129.00 plus tax. Again, I was very happy with the excellent value. This is an old hotel with outside doors that has been updated, but it is in a bad area of town. When I got there to check in, I was given several forms to sign stating the price of the room as $129.00 for one night. The cruise "package" was then added onto that and the total was 204.00. This was not our expectation, and they said they weren't sure why we didn't get the correct confirmation. That being said, we took the transportation and headed to our cruise ship the next morning. On the shuttle we spoke to other couples from the Best Western who had the same experience. For the price we ended up paying, I would have chosen another venue at the same price in a better location. You have to sign a liability waiver for the parking area. It was a small lot in the middle of another hotel next door. It appears not to be monitored at all. I would not recommend staying here, and certainly not parking your car here for a week. I felt that my prayers were answered by not having had damage to my car. Be forewarned of the deceptive pricing and policies of this location.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Tra989vel, Thank you for your review. We always appreciate guest feedback, be it positive or negative, as it allows us the opportunity to improve. As you are aware, we have spoken regarding your experience. I hope you were satisfied with the outcome. If not, I would encourage you to contact me directly. Again, thank you for your comments.

"Needed Getaway"

5
User 15/02/2019

Although I am from the area, when I seriously need to take a break from home, I come here. Trust, the quietness from the highway, is a major plus. Not walking far from your door, and knowing that you don't hear any noise is something I or anyone needs. I will always go back for a mini vaca!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Regina J! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. We can't wait to see you again!

"Very satified!"

5
Jessie R, Jacksonville, Florida 12/02/2019

This property in conveniently located on Savannah Highway which runs through Charleston. The property is very attractive and clean. Our room was located on the back part of the property which meant we did not have to deal with noise from the street. We were able to park right in front of our room which was another plus. If you like breakfast I would recommend taking time for their breakfast. It's more than donuts and coffee. They serve a full, hot breakfast that's not bad. We were very satisfied.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jessie R, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you again!

"Park at own risk"

3
User 10/02/2019

While our stay at this Hotel there was a couples auto that got vandalized. Someone heard glass breaking at 6 am. The couple was on a cruise, when asked they said nobody seen a thing. Its a shame when on a trip of a lifetime they have to return to this.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Serious63, Thank you for your comments, we appreciate your feedback very much. We do sincerely apologize that this happened to our beloved guests. We do our very best to take every precaution possible to ensure our guests belongings are safe and secure while they are busy enjoying their cruise. Unfortunately, criminals exist and sometimes bad things happen. We hope this won't prohibit you from booking with us in the future, and we thank you for choosing to stay with us.

"Everyone-Everything was great!"

5
sweetpea92, Portland 05/02/2019

Close to everything that I needed- proximity to the highway was not noticeable- Quiet! Staff at check in/out were very sociable! Gave a few nice tips for the area- Where to eat within walking distance etc

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear sweetpea92, It was a pleasure to see all the compliments that you gave our hotel and the overall experience. Thank you for taking the time to post them. We appreciate your business and we can't wait to see you again!

"Very Impressed"

5
User 04/02/2019

Beautiful rooms,great location,and friendly staff....I have no complaints at all...Room was clean and had a peaceful night sleep no noise.Just a great place to stay overall.I would recommend this hotel to anyone.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Natasha S, Thank you for taking the time out to write such an excellent review for us! We really appreciate the effort, as well as your business. We're delighted to hear you enjoyed everything from the room, to the location, and friendly team. We'd love to see you again if you're ever in the area!

"Best Western Charleston Inn"

5
Quest32293162617, Greenwood, South Carolina 03/02/2019

I was told this was a 2 star motel noway is this right great place to stay and will return when I vist Charleston again also hightly remeted great stuff and cleanliness best beds and pillows ever wouldn't stay anywhere else

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Quest32293162617, Thank you so much for giving us a chance. We are delighted you enjoyed your stay and we thank you very much for the recommendation. We can't wait to see you again!

"Comfortable place to overnight"

5
Elaine C, Sacramento, California 02/02/2019

We were very happy with our overnight stay at the hotel. The staff was super friendly and accommodating. The room was extra clean, the bed comfortable, and very quiet. The breakfast room was packed with many options. Great place to stay outside of the city!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Elaine C! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. Hopefully you come back to visit us again to take in the rest of the sites!

"Great experience"

5
nptraveler2015, Portland, Oregon 31/01/2019

Really impressed with this hotel. They've got the basics nailed, but it was the little things that caught my attention. Two spots to connect or charge USB cords, extra towels, placement of table chairs and tv, calls from front desk just to see if there is anything they can do to improve my stay. It was great.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear nptraveler2015, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Sister's time"

5
User 29/01/2019

Was second stay in a 7 day span and was wonderful except bed wasn't as comfortable as before and other guests walking around all night. But overall love this place.Staff really nice and friendly. Breakfast was great..

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the feedback and for coming to stay with us, Historicallove! We appreciate your business and hope to see you again real soon!

"Dog friendly"

5
User 26/01/2019

We were traveling with our dogs and decided to stay here. Very nice budget hotel. Very clean and felt safe. So nice to be able to pull right up to the door. They have several areas set up to take your dogs with cleanup stations provided. They appear to clean up after rude pet owners who do not, because the areas were all nice and clean.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Stephen W! I'm so glad to hear you were pleased with our accommodations for you and your furry four legged friend! We are always glad to hear positive remarks from our guests and to know that we are doing a great job. We hope the next time you visit the Charleston area that you will stay with us again!

"Very good for the right expectations"

5
mian11224, NYC 21/01/2019

To me any hotel with the parking spots at the room door is a motel, and it does look like it - and you do need a car to get anywhere. However the quality is very high. The room has space, the upkeep is excellent, the bed is very comfortable, WiFi is not bad, the service is friendly and helpful. Didn't try so cannot say anything about the pool and the breakfast, but overall, if you don't expect a 5-star hotel, I have nothing negative to say. .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mian11224, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about it via a Five Star review. Take care and we hope to see you again!

"Pet Friendly Motel"

5
User 20/01/2019

We were traveling with our dog and looking for a pet friendly motel. This Best Western was awesome. Our room was clean and conveniently located close to the dog walking area. The staff was very friendly and helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear NorthStar58778775835, We're so happy you two and your fur baby enjoyed your experience here with us! Thank you so much for taking the time to post your feedback, we really appreciate it. We can't wait to see you again!

"Comfy Bed"

4
Dini O, Cleveland, Ohio 17/01/2019

The bed at this hotel was one of the most comfortable I've ever slept in. The towels seemed brand new, too. The room looked like it had been recently updated. The only thing preventing me from giving it five stars is the noise issue. We were woken up before dawn by car alarms and back-up horns. Other than that, everything was great.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Dini O, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were pleased, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Fun trip"

5
User 17/01/2019

We were very pleasantly surprised by the hotel. The accomadations we great, the staff was very friendly and helpful, the grounds were landscaped beautifully, and the breakfast was delicious and had a lot of choices. Thanks for a wonderful stay!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Teresa T! Thank you for the wonderful review! It was a pleasure serving you and we're so happy to hear you enjoyed your stay with us. We can't wait to see you again!

"10/10 Best Hotel Around"

5
User 13/01/2019

I drove 7 hours with 2 little kids and a dog to this hotel, which I really only booked because it was cheaper and would take our pup, so I wasnt expecting much. I got there a little after noon, way too early to check in (which was at 3pm) but I thought I'd ask if they had a room available, as I was desperate. They didn't. And I prepared myself to load everyone back into the car for 2+ more hours of pure agony. But then, DANET (an absolute angel), worked her magic and with the help of the manager on duty, got us an even nicer room right away!! I'm not even kidding I teared up right there. The lobby and room were absolutely beautiful and the breakfast had pretty much anything you could think of. 10/10 hands down BEST customer service ever!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear DayTrip656775, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Impressed "

5
User 11/01/2019

From the start, this motel was fabulous. Friendly staff and so welcoming. You have sold me on Best Western's service. This motel had reasonable prices, beautiful rooms and a great location. We had our cat with us and he loved the room as well! We had a problem with a motel 6 in Asheville, North Carolina. Our cat went through a hole in the wall of our room. I'm guessing he liked that motel better as he could go hunting for vermin. BUT WE DIDN'T. Thank you for your outstanding commitment to providing customers with a great local choice at reasonable prices. Kudos to you

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Julie C, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you next time you're visiting beautiful Charleston!

"Charleston"

5
User 10/01/2019

Breakfast is good. Good price. Rooms are spacious, and clean. Location is only minutes from Downtown and plenty of history behind this old town. The atmosphere puts you back in the day. It is close to the Outlet stores and restaurants

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sightsee45829853592, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Good value"

4
Riaz K, Bridgewater, United States 07/01/2019

Has better breakfast than most. The staff is friendly, and rooms are big and clean. We were four adults. We got 2 Queen size beds and and roll away bed. Nice!. There is enough free parking. The pool was closed by 10:00pm though.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello Riaz K, Thank you providing your feedback regarding your most recent stay with us. We strive to ensure our guests have the most enjoyable stay possible and am pleased to hear we exceeded your expectations. I look forward to welcoming you back to the Best Western during your next visit!

"Very nice hotel"

5
William S, Port Saint Lucie, Florida, United States 05/01/2019

We arrived on a Thursday night and everything went great large clean rooms and a good location only minutes from downtown Charleston nice pool area The breakfast was excellent Great staff everyone was very helpful

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi William S! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Great place for families!"

5
lradclipe, Midlothian, Virginia 04/01/2019

Danette was such a great help. She was so pleasant and wanted to make sure we had a wonderful stay which we did for four nights. The beds were comfortable and clean. The breakfast selections were great. The lady in the breakfast area we met on Christmas Day and the day after was excellent, and she was filling in for someone else. She made sure that the food was well stocked and ready for guest. She was friendly and engaging. I wish that I hade gotten her name, but she told me that she usually does the housekeeping. She was so sweet and always had a smile on her face.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear lradclipe, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us again, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Great place to stay"

5
tracyh146, Myakka City, Florida, United States 03/01/2019

It's not the Four Seasons, but you know that when you book. It IS a very clean, comfortable, friendly and conveniently located place to stay when visiting Charleston. The room was quite comfortable and very clean. The staff were all very friendly and helpful. Breakfast was good quality and well stocked, and the attendant each day was very personable and welcoming. Its just a short drive across the bridge to the historic district, so unless you want the ability to walk to your destinations, its very conveniently located. Quite a bit less expensive than hotels in the historic district, so we thought it was a great value. We stayed for 4 nights, and were very pleased with the experience. We will definitely be back whenever we are in the area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi tracyh146! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Great place"

5
User 01/01/2019

Upon arrival, we had a wonderful welcome from the very hospitable Nicky. Room was clean and comfortable. Breakfast was hot and well stocked with fast favorites. We Will visit again. Thank you best western.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you so much for the kind review and for choosing to stay with us, TreyG6174! We appreciate it very much and can't wait to share this with Nikki. We hope to see y'all again real soon!

"Very good experience, awesome staff!"

5
User 31/12/2018

Went there for a night in December, and I unfortunately forgot my wallet in the room. Came in a couple days later, unanouced, and they could help me retrieve it, and always with a smile! Thank you so much Ms. Angel and Danet Jenkins for helping me that night, you both do an incredible job. Keep it up!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Alex S! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that Angel and Danet were able to get your wallet back to you. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We can't wait for you come back to visit us again, it was a pleasure serving you!

"Great Family and Pet Friendly Hotel!"

5
User 31/12/2018

Great hotel for price! This is the first trip we have taken our dog on and this was an amazing dog friendly and clean hotel! We watched the staff clean one of the rooms that had been checked out of and we were extremely impressed by the quality of care!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear FarAway47286089723, Thank you for taking the time to post such a wonderful review, we really appreciate the feedback! I was very happy to read that you, and your furry friend, enjoyed your visit with us. Our goal is make sure that you not only enjoy your stay with us, but to enjoy your visit to Charleston as well. We hope to see you again real soon!

"Perfect top to bottom!"

5
suitcaseannie, Binghamton NY 27/12/2018

We have visited Charleston for the past 4 years from NY for a week at Christmas. We normally stay at the Sleep Inn but its just gotten way too noisy. We chose the BW nextdoor which is a sister property. Room was very clean. Beds comfortable and linens crisp and fresh. Bathroom spotless with towels fresh and thick. Super quiet. Hvac worked perfect. Furnishings attractive. Lighting, tv and internet was very good. Breakfast was hot, plentiful, well stocked with a huge variety. Special mention to our check in representative Danet. She was professional and so friendly. You could tell it was genuine. We look forward to staying with you again Christmas 2019.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi suitcaseannie! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we look forward to your next visit with us!

"A Great Place to Stay"

5
User 26/12/2018

The Hotel location was near everything we wanted and needed. The Staff was helpful and very friendly. Our room was clean and comfy. The mattress was great! Breakfast is always good and offered at good times.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Sam A! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"A Holiday Visit to Charleston!"

5
yanksgirlinfl, Orange City, Florida 24/12/2018

We try to take a holiday trip every year...This year it was Charleston. We are Diamond Members of BW Rewards... I was very impressed from the get go!! Danet & Jade were very hospitable and friendly! Danet was amazing the entire time we were here anytime we needed something! Ms. Margaret in the breakfast room was so Sweet and caring! The hotel is older but well taken care of! The room was clean & roomy! We would stay here again when in the area!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi yanksgirlinfl! Happy Holidays and thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again real soon!

"A Home away from Home"

5
User 23/12/2018

Great location to all the places we wanted to visit. Rooms clean and Quite. Danet at the front desk met all my wife and I needs. We are thinking about making this Inn our Home away from Home for we do visit Charleston a lot. Now I feel we have a place to stay. They price was great. The Amenities are Great and the breakfast was Great. Thank you and Merry Christmas and Happy New Year.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi ronpomeroy, Merry Christmas and Happy New Year! Thank you for the wonderful review and for choosing to stay with us, we really appreciate it. We're happy to hear you had a great experience, and we're proud to be your home away from home. It was a pleasure having you and we can't wait to see you again!

"Stay and Park"

3
User 23/12/2018

Be mindful that the last shuttle to the port leaves at noon! Do not believe the hotel staff re: the different shuttle schedules - we almost missed our shuttle because of the lack of knowledge of the front desk clerk

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Good morning Eileen, Thank you for choosing to park and sail with us! We appreciate your business and thank you for your comments. The scheduled shuttle times are 10:30am, 11:30am, and lastly at 12:30pm. The shuttle driver may have come a bit early the day you were scheduled to depart, but no worries, as we would have made sure you got to the port on time for your cruise. Again, thank you for the feedback and we hope to see you next time you're sailing out of, or just visiting, beautiful Charleston.

"Great location"

5
randre7, Mission, Texas 15/12/2018

First of all the ladies at the front desk were so nice and accommodating. Rooms were clean and quite. The location was great. Not far from airport or downtown. I would definitely stay here again. Thanks to the all those that work there.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi randre7! Thank you so much for the great review! And of course for choosing to stay with us. We're delighted to hear you enjoyed your experience with us and we hope to see you again real soon!

"Very comfortable and clean"

4
TravelMiami_Florida, Miami, Florida 14/12/2018

ThIs hotel is very centrally located for visiting Charleston. Only 5 miles from the historic district. The breakfast room offers lots of options and was very clean and well stocked. Front desk and housekeep staff were all very nice. Although the hotel is located off a busy road the rooms were very quiet.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear TravelMiami_Florida, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again!

"Very good value"

5
William M, GREEN COVE SPRINGS 12/12/2018

Room was clean and the staff were excellent. Maid were very good at not waking my wife too early in morning. Everyone spoke to us and treated us like family. Check in was easy and painless. Would stay there again

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi William M, Thank you for the wonderful review! And for choosing to stay with us, we really appreciate it! We're happy to hear you had a great experience and we can't wait to see you again!

"Very Nice Hotel, Well Maintained & Clean"

5
keithsK3398NY, North Augusta, United States 10/12/2018

My second time staying overnight at this hotel - both times for the Kiawah Island marathon. Both times very clean and well maintained. One might think for a downtown-ish chain hotel on the edges of Charleston it would be a dive, but this hotel is a real gem. Looks like it has been fully renovated within the last few years. Very clean and quiet. Some nice restaurants and shopping nearby. Staff went out of their way to make check-in a breeze. Highly recommended!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear keithsK3398NY, Thank you so much for choosing to stay with us and for the recommendation! We appreciate it very much and we hope to see you again!

"Great staff; Excellent location"

4
MNtravelbugs02, Minneapolis, Minnesota 09/12/2018

The staff were fantastic! We checked in after midnight due to a late flight and they were very helpful and efficient in checking us in. The room was large, clean, good amenities, great internet, fantastic bed, and great view of the pool. The breakfast was OK, some warm foods but the egg dishes (scrambled, omelette) seemed to be powdered and not fresh. There were other options along with fruit, breads, cereals, and waffles/pancakes. If you are doing anything in Charleston (Downtown, West Ashley, James or Johns Islands, Folly Beach), this location is perfectly situated. Note: If you get a room on the 2nd floor, there is no elevator.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MNtravelbugs02, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"Friendly staff provide directions for restaurants in the area."

5
User 09/12/2018

Room was easy to find and breakfast had a good variety to choose from. The room was clean and comfortable. We were provided a map to our room and the restaurants recommended were easy to find and good choices.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Susan N! Thank you for taking the time to post your comments, we really appreciate the effort! And thank you so much for choosing to stay with us, we're happy to hear you enjoyed everything. We look forward to seeing you again next time you're visiting beautiful Charleston!

"Stay in December 2018"

5
User 08/12/2018

Great location, rooms are spotless and updated, great price, customer service was top-notch. We would stay there again! Continental breakfast was well attended and offered a good variety. Book at Hotel.com.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Navigate158673! Thank you so much for the recommendation and for choosing to stay with us! We appreciate your business and we are so pleased to hear that you're considering us as your go-to place to stay while in Charleston. Please give us a call if you need assistance in making your reservations. We look forward to seeing you again!

"Love this place"

5
User 07/12/2018

We are continually surprised by the extra touches in this hotel, which was a bargain considering all the high-end features. Keurig coffee makers in the rooms, full breakfast bar with generous hours, and free passes to Planet Fitness. The rooms are clean and comfortable, staff is very friendly and accommodating. It's the holidays and they even had hot chocolate in the lobby, with whipped cream and candy canes. It's been a real oasis on our extended road trip, after all the surly cookie-cutter chains we've stayed in.

"Night before cruise"

4
Dawn M, roanoke va 06/12/2018

We were very happy with the rooms we booked. Staff was pleasant, hotel and room were very clean. If you are ultra picky don't stay here. But if you want an affordable, pleasant hotel with a full free breakfast this is a great hotel.

"Excellent!"

5
Dreamer05929203678, Davenport, Iowa 22/11/2018

Best 2 star hotel I've stayed in. Very clean. Check-in staff was beyond friendly and helpful. Keurig in the room was awesome. Internet worked great. Great location not too far from historic downtown charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Dreamer05929203678! Thank you for the excellent review! And, of course, thank you for choosing to stay with us. We appreciate your business and we're delighted to hear you enjoyed your stay. We hope to see you again real soon!

"Great Stay"

5
Kathy M, Leesburg, Virginia 21/11/2018

Pet friendly. Clean nice rooms. Staff friendly and professional. Would use again. Good location. Came to visit relatives who live onDaniels Island. Fido assisted with reservations. A lab, Corgi, and African Grey parrotwere welcome.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Kathy M! Thank you for the great feedback and for the "5" rating! We loved having you and your furbabies, stay with us and we can't wait to see you again!

"Quiet and nice people "

5
hungrytraveler0, United States 20/11/2018

We decided to spend our budget on eating at fine restaurants instead of staying at a fancy place. We chose to stay here knowing it was out of the historic center. Glad we did. Kim, thé breakfast guru, is charming and manages to find a way to accommodate guests. Even found a guest lactose free stuff. Carol is a most efficient and kind cleaning expert. Free parking. Great dog walking. We used Uber to get into dinner and that worked out great. No reason to fight traffic and look for downtown parking. It wasn't hot enough to swim but the pool is clean and well landscaped. We will stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear hungrytraveler0, Thank you for the lovely review! We are so happy you decided to stay with us, and we thank you for your business, it's much appreciated. We can't wait to see you again! It was our pleasure serving you.

"Friendly Staff & Clean Rooms"

4
marketingtrvl, Sarasota, Florida 20/11/2018

Great hotel 10 minutes from downtown. Staff was friendly and housekeeping was efficient and the hotel was very clean. Wi-fi and breakfast were good and overall experience was great. Would definitely recommend.

"“Great place - too bad it's so far out of town!”"

4
gattara3, Ottawa, Canada 17/11/2018

The room was very comfortable, the pillows were good, and there was lots of lightning in the room. The bath towels dried well, although they were a bit small. There is a great breakfast, with lots of choice, both hot and cold items, including omelette, sausage patties, pancakes and waffles (as well as blueberry waffles!), and hot chocolate. However, we found the location way too far - over 5 miles from the city centre. We were supposed to stay 3 nights, but after 1 night, we changed to accommodations right in the Historic District.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
We thank you for choosing to stay with us, gattara3. And we're happy to hear you enjoyed your stay. We hope to see you again!

"Perfect location"

5
User 11/11/2018

The front desk staff was very helpful. We arrived much later than planned. I called o make sure there would be no problems and was assured the desk was open 24 hours. They were ready for us when we arrived at 11 pm. The room was clean when we opened the door and was kept clean by the staff. We stayed 3 nights to attend Y'all Fest in downtown Charleston. The location was perfect with a short commute time but all the ammenities we wanted at a great price. The breakfast was excellent. There was a good selection of foods available including waffles, pancakes, eggs, biscuits and pastries. The staff kept the dishes full and the food hot. We will definitely remember this hotel for next year.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Companion56914725837, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team members, take great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with them. Thank you again!

"Perfect stay"

5
User 11/11/2018

We could not have picked a better hotel for our girls weekend! The lobby is modern and welcoming. The check-in personnel are very helpful and friendly. De-Queda specifically provided exceptional service. Our room was clean and had everything we needed. We did not get much outside noise despite being near the street and slept pretty well. The breakfast was AMAZING. We had to park somewhat far from our room when we arrived late Saturday night but were able to park directly in front of it at other times. We will stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Ashley S! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"My Stay"

5
User 06/11/2018

I really enjoyed my stay it was comfortable, very clean,your Front desk lady was very nice, Ms.Brandi was very very helpful she is a very outstanding person, everyone that I meant was so nice and kind, I will come again. This is a very awesome team u have,

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Injesusitrust R, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Good Location, Good Price, and Excellent Staff!"

5
User 05/11/2018

This was a last minute weekend getaway for my wife and I. We've never stayed at a BW, but due to the reasonable rate, location, and reviews I decided to give it a try. From the time we checked in until we left, we were very impressed! Da-Quana, at the front desk, was amazing! Not only did she do her job and get us checked-in quickly, but she took the time to offer suggestions of places to eat as well as print off directions for us. Walking into the room, it was spotless! My wife, over the next couple of days talked to a lady by the name of Kristen, who was responsible for the room being in this condition. Very few places that my wife and I have stayed have impressed us the way that this BW did. From check-in to check-out, this place is SUPERB! As far as location, you are approximately 15 minutes from downtown Charleston. The drive into Charleston, Mt. Pleasant, Sullivans Island, and Isle of Palms is not bad at all. GREAT, GREAT, GREAT place to stay! We will be back!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Paradise09081541160, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Good Location for Visiting Plantations"

4
Agnes W, Ottawa, Canada 04/11/2018

Hotel is well positioned for sightseeing but next to the busy Savannah hwy which makes merging really challenging. Few restaurants in the area and not far from shopping centre. The property has two buildings, one around the pool and another one in the back. The pool rooms have large glass windows facing greenery, The other building is extremely dark inside with small windows and facing parking. Might be quieter but the darkness of the room was almost oppressive. It seems that many ground floor rooms were being refurbished. Construction workers were visible, water shut off (we were warned) still did not add to the quality of stay. There was some confusion at the check in. This BW has no elevator so make sure you can climb the stairs. The room itself (other than being dark) had the usual comfortable bed and plenty of pillows. It was clean and bathroom was well equipped. We stayed for 3 nights, did not get service the first day. Our apple devices refused to connect to hotel unsecured wi-fi. On a positive side there was a good hot breakfast, changing daily. Newspapers in the breakfast room. Pleasant reception and breakfast room, business center was guests available. Coffee in the morning and cold drinks in the afternoon. With many options in the area (Sleep Inn next door) management might try to attract guests with some added extras.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Agnes W, Thank you for choosing to stay with us, we really enjoyed having you here. We hope to see you next time you're visiting lovely Charleston!

"BW Charleston:a review"

4
Barry R, Beaufort, United States 03/11/2018

Room was clean and spacious. Staff was super engaged and working hard for 10s, it was awesome. Pool was beautiful and breakfast was on par. I particularly liked the juice that was available the first couple of nights of my stay... although, I didn't see it the last night. My only criticism was that when I checked in, some how, the wrong Rewards number was entered so I had to get that straightened up. Overall, a good stay. Would be glad to be back.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Barry R, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you next time you're visiting beautiful Charleston!

"Good BW inn"

4
Richard S, Venice, Florida 01/11/2018

A few miles outside charleston in a decent neiborhood. Room ok has pool and continental breakfast is good. A good place to stay when on a budget but you have drive the few miles into the city and find park in If i wasbto bid it again would try a b&b to be walkable to the many sites Charleston has to offer

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Richard S, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Very Nice"

5
User 24/10/2018

We were pleasantly surprised by how nice the Best Western was. We chose this place because it easy to drive to and the parking is free. We called ahead to ask if it might be possible to get our room early because we had a 14 hour drive to get there and wanted to freshen up before the dinner party that afternoon. We arrived at about 1:30 and had immediate access! The place was seriously clean and well maintained by the delightful staff. Our room was on the ground floor and had a lovely view of the beautiful garden surrounding the pool/courtyard. The bed was comfy as were the pillows, the room temperature was easy to adjust and lighting and electrical outlets were good and convenient. I did not like the fact that the bathroom fan had to run to have the light on, it is very loud and becomes annoying. The dining area was clean, well appointed and maintained by a polite and helpful attendant. The food was good with scrambled eggs and bacon available one of our two days and individual omelettes with sausage the second day. There was the usual “make your own” pancake and waffle station, mixed pastries, bagels, breads, and cereals, fresh fruits, milk, cream and juices and of course coffee available with all the condiments including honey, fresh guacamole and outstanding sausage milk gravy! We would go back to this motel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Judy M, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you again!

"Nice, quiet, and clean"

4
User 23/10/2018

We stayed gere for 5 days recently. This hotel is a nice place to stay. Room was has 2 comfortable double beds, a table with 2 chairs, frig, microwave, and tv. The staff kept our room clean. The breakfast was nice and so was the lacy who worked there. There was a large variety of items each day. One day she even brought us over some yummy pumpkin bread. The tropical trees and flowers are beautiful and they have a nice pool. It was the perfect place for anyone to stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Gjhgirl, Thank you so much for taking the time out to post such an excellent review about our property. We truly appreciate the effort, and your business, and we hope to see you again real soon!

"Excellent"

5
Jerry F, Deerfield Beach, United States 20/10/2018

Just the way a hotel should be. Clean room, friendly staff, well-kept grounds around the hotel. It couldn't have been any nicer. I always stay at a Best Western when I travel, and this is one of the nicest ones I've been to. Can't wait to return for another visit.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jerry F, Thank you for taking the time out to write such an excellent review for us! We really appreciate the effort, as well as your business. We're delighted to hear you enjoyed everything from the clean room, to the grounds, and friendly team. We'd love to see you again if you're ever in the area!

"Great place"

4
bossladyTexas, texas 18/10/2018

Not knowing anything about Charleston, we chose this place for our 3 day mini-vacay. Although not in the hub of the "tourist" area, it was easy to get to downtown when we drove or with Uber. Room was very clean, beds great and complimentary breakfast was better than some regular restaurants. Would stay again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear bossladyTexas, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about your experience here with us. Take care and we can't wait to see you again!

"Great value"

5
brightlightcity, woknigham, uk 17/10/2018

Having just paid three times the price of this hotel for a Best Western in Asheville, we were really pleased with the comfort and location of this hotel. Staff all friendly, rooms comfortable, pool clean and quiet, great restaurants nearby.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear brightlightcity, It was a pleasure to see all the compliments that you gave our hotel and the overall experience. Thank you for taking the time to post them. We appreciate your business and we can't wait to see you again!

"BW Charleston SC is a Great Choice!"

5
User 17/10/2018

BW Charleston SC is an excellent value and a wonderful lodging experience! From reservations to check in to check out BW optimizes the customer experience! We have stayed at this BW a number of times and we are always rewarded for our decision!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Traveler653138! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Great Night Out"

5
User 16/10/2018

It was a spontaneous overnight stay for us. I was greeted with a friendly smile from Dajuana (I think). Clean and spacious room, comfy bed. Loved the 12 pm checkout, because I usually ask for a late checkout when its 11 Kudos!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Luvli D! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. We're ecstatic to hear you loved everything from the service to the 12pm check out time. We hope you come back to visit us again!

"Parent weekend"

5
wdolwen, Purcellville, Virginia 15/10/2018

This hotel is well worth the money. Friendly staff, very dog friendly, my dog loved the treats. Since we had our dog in the room it made house keeping difficult but they supplied us with what we needed anytime we asked.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi wdolwen! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Swimming pool and gardens were lovely"

5
Ray M, Tamworth, United Kingdom 11/10/2018

Great location west of Charleston with easy access to attractions especially the plantations. Wonderful pancakes for breakfast. Room overlooked the gardens. Staff very pleasant and helpful. Bottles of cold water on "tap" if required.

"Awesome hotel!"

5
cpiket86, Cincinnati, Ohio 07/10/2018

This hotel was a great location!The breakfast was amazing. It's the best I have ever had and I travel moderately! They had a lot of hot and cold options. Also, Jade was wonderful very nice and gave us 3 free bottles of water since there was three of us and said if we needed anything to give her a call or come back to the office! Jade was terrific! I wish there were more people like that especially at a hotel. If I am ever in Charleston again I will definitely book this hotel!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear cpiket86, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Jade, and our team members, take great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with them. Thank you again!

"Such a pleasant surprise!"

5
annenrob, Grapevine, Texas 05/10/2018

To be honest, we were looking for a reasonably priced hotel around Charleston that didn't cost a fortune, and we were so tickled with the Best Western. The only negative I can think of is the traffic on highway 17, but you can't blame them for that. Look for the huge American flag east on the motel on the highway, and start looking around there for the place. The grounds were beautiful - great flowers and greenery. The lobby was immaculate, and I don't think any employee failed to greet us, anywhere we were. The breakfast was not just continental, and was varied from day to day. We used the business center; convenient and good to print out our boarding passes. Plenty of outlets; ironing board, refrigerator, coffee maker, safe - all the things you expect. Quiet, clean, and comfortable. Very nice.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear annenrob, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were pleased, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Stay here"

5
cubana1952, Shirley, New York 02/10/2018

My husband and I were impressed with this hotel from the moment we arrived. We were greeted by Danet at the door and promptly checked in by Da-Quana and Jade. We were given cups of Sweetgrass tea (a complimentary sweet tea drink that is available all day at the front lobby) and ice cold bottles of water by Danet and offered help with sightseeing information and dinner reservations. Our room was in the back building which made it quiet and gave us a chance to walk through the beautiful grounds and gardens on our way to the lobby and the pool and breakfast area. Our room was quite spacious, with two comfortable beds, a desk, a small table and two chairs, We had plenty of fluffy towels, plenty of hot water for our showers and a small refrigerator and microwave. The breakfast area was quite large with plenty of breakfast choices; hot and cold cereals, pancakes and waffles, eggs and breakfast meats, yogurt, bread, muffins and bagels, juices, coffee and tea, even chocolate milk. The choices varied slightly each day so you did not have to have the same breakfast every day. The staff was so friendly and helpful. I can not say enough good things about this hotel. When you consider the price, there is no way you should stay anywhere else.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi cubana1952! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything! I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Very pleased!"

5
Laura B, Perry County, PA 20/09/2018

My husband and I stayed here for 3 nights recently for a short sight seeing trip on our way to Orlando from PA. Our goal was to your Fort Sumter and some area plantations. Arrived late and had a little trouble finding the place at first (drove right by it the first time), but once we found it, we had a pleasant experience. Check in was quick & painless. Once to our room, we discovered no washcloths, but a call to the front desk had washcloths to us on a jiffy! Now for the best parts! I am not overly dramatic, but this bed was THE most comfortable bed I have ever slept in! We got a standard King room, and we loved it! Also, the breakfast is worthy of bragging about. Lots of choices, hot and cold. Had different things on different mornings. Waffles, Pancakes, breakfast sandwiches, eggs, omelettes, sausage, bacon, cereal, yogurt, and much more! Very pleased with the overall experience and would highly recommend! Also conveniently located to area attractions with a little driving. Didn't want to pay the process to stay right in town. Glad I didn't because we were closer enough to everything we wanted to see to make us happy! We saw Fort Sumter from Patriots Point - along with the various ships and attractions. We also toured the Tea Plantation, Angel Tree stand Magnolia Plantation. Would do it all again right from this hotel! Stay here... You won't be sorry!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Laura B, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Mrs"

5
User 17/09/2018

Enjoyed the beauty and cleanliness of this hotel. Staff very friendly and helpful. Breakfast delicious! Variety of hot food offered each day. Pool clean with fun hostess with cute gifts! Flowers and landscaping so pretty!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Paradise571994, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Nice Hotel"

3
Tammy H, Colfax 17/09/2018

This hotel was very quiet and in good location if you didn't want to go out to eat or go get food and bring back. There are places around that deliver. I have always had trouble finding hotel that is quiet and does not disturb the dog at night. Didn't have any issues. Slept well.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you kindly for the feedback and for choosing to stay with us, Tammy H. We're disappointed to hear that your overall experience here with us was just "okay" and we wish we could have delivered a better one for you. We apologize and hope to get another chance to impress you in the future.

"Ok stay"

4
Green Q, Raleigh, North Carolina 15/09/2018

Originally requested upstairs, Room 202, carpet being dried. Switched to Room 105, separate building behind the office was ok. The beds were soft, room fairly clean. The lady at check-in was very nice, friendly and helpful. The breakfast was really good, clean large area and the female staffer was extremely pleasant.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Green Q, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"great hotel for pets and you"

5
630margueriter, Colesville, Maryland 08/09/2018

excellent hotel - near everything and extremely gracious - warm staff!! This hotel is near downtown charleston - only 10 to 15 minutes away = 15 minutes to folly beach; large rooms; 2 great areas to walk your dog - with poop bags and deposit cans; large tvs - free HBO; GREAT absolutely GREAT beds!!!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 630margueriter, Thank you so much for the great feedback and the "5". It was a delight to read that your stay was perfect, you enjoyed the bed, and you received great friendly service. We really appreciate you staying with us, and we look forward to your next visit!

"Good, will stay here again."

5
User 05/09/2018

Nice, friendly, courteous service. We arrived early and wanted to know if we could leave a piece of luggage containing stuff that was temperature sensitive in their office until it was time to check-in. She said our room was ready and told us we could check-in right away. Everything else was good, cleanliness, WiFi, room was made daily, breakfast presentation, helpful servers, breakfast area was clean, express checkout available.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jeannie E, Thank you so much for the lovely review! We're so happy to hear you enjoyed your experience with us and that you were able to take in all the beauty the hotel, and the area, have to offer. It's been our pleasure serving you, and we hope to see you again!

"Won't disappoint "

5
Pamela M, Benton, Illinois 03/09/2018

Checked on Labor Day weekend. No elevator but just on second floor. Beautiful well kept grounds. Breakfast area outside was so relaxing. Older property but rooms were remodeled. Bed was comfy, not a lot of noise through the night.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Pamela M! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Visiting friends on vacation"

5
User 01/09/2018

Stayed here Aug.27 thur Sept. 1. Was visiting family and also on vacation. I booked this hotel due to the fact it was 25 minutes from the beaches and from my family. I have to say I throughly enjoy my stay. Clean rooms. Awesome staff. The pool was clean and awesome also. The hotel grounds were clean and well groomed. Hotel was in a good location close to a lot of good restaurants. I plan on returning to Charleston in the next few months and will definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Daniel M! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We can't wait for you come back to visit us again, it was a pleasure serving you!

"Great hotel in charleston"

5
sjren1988, Indianapolis, Indiana 01/09/2018

The Best Western Charleston Inn was one of the best hotel stays we have had! All staff were very helpful and friendly. The room was very nice with a fridge and microwave, large flat screen tv with many channels,and good WiFi signal. Beds were nice and comfortable with space to spread out in room. Breakfast was very good with many choices and the ladies stocking it were very attentive. The pool was amazing with lots of lounge chairs and shaded areas, landscaped very nicely, and even had noodles for the guests to use in the pool. The hotel is on a main highway that runs into Charleston with good places to eat nearby. Easy access to beaches about 25 minutes away. We stayed 3 nights during the week and received a great rate. We hope to return to Charleston and would stay here again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello sjren1988, Thank you providing your feedback regarding your most recent stay with us. We strive to ensure our guests have the most enjoyable stay possible and am pleased to hear we exceeded your expectations. I look forward to welcoming you back to the Best Western during your next visit!

"Great room for the price"

4
User 26/08/2018

Great clean room. The room had two queen beds, mini fridge, microwave, LG flatscreen TV with HDMI connections (2), WI-fi, a mini Keurig coffee maker, one dresser but no closet. No elevator to 2nd floor

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Roz B! Thank you so much for the great review, and for taking the time out of your busy schedule to write and post it! We appreciate the effort very much. Great to hear you thoroughly enjoyed your experience with us, as this is what we strive for. We hope to see you again, and thank you for choosing to stay with us!

"Vacation"

5
User 26/08/2018

Clean hotel. Friendly, accommodating staff, comfortable beds, good breakfast choices. Used the pool to relax when coming back from city before dinner. Highly recommend to anyone looking to visit Charleston for any reason. Quick 12-15 minute ride into the heart of the city

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Brendan G! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Pleasant Experience"

4
MMolina98034, Kirkland, Washington 25/08/2018

Our stay at this Best Western was pleasant. The room was comfortable, clean & roomy. The pool was nice & a good size. The grounds were well maintained & daily breakfast was decent. Overall we had a good experience. This location is about 15 min from downtown Charleston, 25 min from Folly beach and a good location in general for the Charleston area. There are grocery stores near by & a lot of restaurants to choose from. It's right off highway 17, which can get you just about anywhere. It's also just 11 min or so from Charleston International Airport. The majority of the staff were friendly, we just had one run in with one of the front desk clerks that was extremely rude. The rates were decent.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MMolina98034, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"My experience"

5
User 24/08/2018

This Best Western was outstanding, start with Brandi at the front desk to housekeeping, and property was neat and very well kept. I have been to a lot of motels and this motel was easily in the top 3. Thanks everybody for a great stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Tad C, It was a pleasure serving you and we wish you, and your beloved, a Happy 38th Anniversary, and many many more! We hope to see you for the next one! Thank you for choosing to stay with us, it was really great having you.

"Great Hotel"

5
User 23/08/2018

Friendly clerk, room was nice and clean, wifi was available. Checking out was a breeze, compliment bottle water. Breakfast bar was available.the area that the hotel is location is near nice restaurant .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the awesome review, Patricia W! We're so pleased to hear you enjoyed everything from the ease of check in and the breakfast bar. We can't wait to see you again!

"Great stay and value!"

5
User 21/08/2018

Great stay. When we arrived the at the front desk was very friendly and professional. We were upgraded to a larger room for being a rewards member. The room was very clean and nicely furnished. The location is very convient to downtown. This hotel s a great value for anyone visiting the Charleston area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear chandlersc, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team members take great pride in the service they provide and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with them. Thank you again!

"Pleasantly Surprised "

5
AlScharock, Uniontown, Pennsylvania 20/08/2018

We were staying for a bachelorettes party in downtown Charleston for the weekend. The hotel sits about 15 minutes from downtown. Uber was our most frequent choice of transportation due to its ease. The Inn offers a big parking lot for you to park your car without fear. Our room was very clean, no complaints in that regard. The beds were very comfy and I had no trouble sleeping. The breakfast was fine and very well kept. Very clean meeting room. The housekeeper Charlene did an exquisite job on our room. Additionally, the pool is an excellent place to enjoy the Southern sun and relax. I highly recommend this place if you are looking for a place to stay that will not break the bank but still offer an enjoyable experience to explore historic Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear AlScharock, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"Disgusting, dirty, and plain nasty"

1
User 19/08/2018

the hotel room had pubic hairs on the toilet, stains on the sheets, a non working hair dryer and iron, and no shower curtain. Everything was sticky, including the remote the table top and counter. It's like putting makeup on a pig.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Alan O, Thank you kindly for taking the time out to post this review. I am very disappointed to read this as this is definitely not the type of service we are used to offering. I apologize that the room cleanliness was not up to standards. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Thanks so much again for the feedback and please accept my sincere apologies that you didn't receive the superior service you deserve. We hope you continue to use Best Western for all of your future lodging needs.

"Great stay!"

5
MiMitotwo, Hermitage, Tennessee 14/08/2018

We really enjoyed our stay here.The staff are so friendly and made you feel so welcome! This a great location for seeing charleston,quiet area but close to everything! Definitely going to continue staying here on our return trips to charleston!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi MiMitotwo! We really enjoyed having you as our guest, and we're so happy to hear you enjoyed everything from the friendly staff and the great location. We can't wait to see you again!

"Great experience"

5
jdsmadclown, Greenville, South Carolina 14/08/2018

Fast service great price only there 1 night but experience was good would definitely recommend for friends to stay. This will more than likely be where I stay on my next visit to Charleston as well...

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi jdsmadclown! Thank you so much for the recommendation and for choosing to stay with us! We appreciate your business and we are so pleased to hear that you're considering us as your go-to place to stay while in Charleston. Please give us a call if you need assistance in making your reservations. We look forward to seeing you again!

"Comfortable, Quiet and a good location..."

4
Stephen L, Vietnam 13/08/2018

Having spent the last few days in a Best Western Hotel in Houston on Business, I flew to Charleston to meet another client and decided to stay again at a Best Western Hotel and was not disappointed. The hotel was quiet, comfortable, clean and offered a nice breakfast to kick-start the day. It is well located and close to some very good restaurants and a short drive of 15 minutes from the Town center.. once again I would recommend this hotel to fellow travelers....

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Stephen L, Thank you so much for the recommendation and for your loyalty to our Best Western brand. We appreciate your business and we're delighted to hear you had such a nice experience here with us. We thank you again for choosing to stay with us, and we hope to see you in the future!

"Clean"

5
User 13/08/2018

I was happy with the appearance of the hotel, the room was comfortable and the pool was nice. I felt safe here with my daughters. Everything was clean and well maintained. I would stay here again happily.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you so much for the kind words, Maureen G! It was a pleasure having you and your family as our guests, and we can't wait to see y'all again!

"BEST HOTEL EXPERIENCE"

5
wicked2rotor2, Greenville, South Carolina 12/08/2018

We had the best and friendliest service. Hotel room was extremely clean and smelled clean when we walked in. Food in morning was good. Super impressed. Will definitely use them every vacation! Everyone was very polite and helpful. Clean bathroom in lobby. Very quiet hotel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear wicked2rotor2, Thank you for the BEST REVIEW EVER! lol We're so happy you enjoyed the service, the fresh smells, the breakfast, and the cleanliness. It was our pleasure serving you and we can't wait to see you again!

"One of the Nicest BW's Ive stayed in"

4
rfrancis11, Lindenhurst, New York 10/08/2018

This place has a great location right outside of the city, only 15 minutes to downtown/King Street. The lobby is beautifully appointed with coffee in the morning and complimentary breakfast. I went down at 9:45am to see if I could just grab a cup of coffee and a piece of toast but the coffee was out in the breakfast room. Luckily there was some in the lobby! The pool is huge and a great temperature. They are dog friendly which was great as we were traveling with our dog. Our room must have been recently renovated as it was very nicely appointed. Plenty of parking and space to walk the dog. Would absolutely return to this location in a heartbeat.

"Better than home"

5
nunka2018, Lexington, South Carolina 09/08/2018

You guys are fantastic! I had planned to visit thee office before we left.I much rather share my thoughts face to face. Apologize I did't make it.Blame it on grand boys,weather,& clean,comfortable vacation time.This was not our first stay.Your service has made us keep coming back.In fact,we have NEVER stayed anywhere else since 1st.stay. 9 & 6 yr.old boys know/love your grounds as they do their aunts. The week before w/ you we were in Pa.stayed at one of your competitors. We already know you are better.(no Best Western in area) But WOW!!! The great big difference!! Mark (husband)just couldn't stop comparing.The boys couldn't stay out of the pool. Amazed the wonderful clean,homey set-up everywhere.ALL employees know their job & DO it!! All while caring about us like respected family members. The breakfast not bad either.! Our plan is,God willing to see next year.Thank you for affordable real vacation.

"Beautiful Charleston"

5
jcycjcac, Hickory, North Carolina 09/08/2018

Cannot say one negative word about my experience from checking in at the lobby until checking out express. Best SERVICE friendly and helpful. CLEAN rooms CLEAN pool CLEAN restroom in lobby and free Charleston Southern Sweet tea in the lobby. Any trip to Charleston this is where I am my family will stay.

"Nice hotel but experienced some problems"

2
dobrak8_2018, Cleveland, Ohio 08/08/2018

We were originally assigned to Rm 106- the room had a really bad smell (wet dog + chlorine). The next day, the light in the bathroom would not work. We saw the front desk and informed them of the light and bad smell of the room. Maintenance was informed and when he walked in the room he immediately went to the front desk and asked them to change our room which they did. As we were packing up our belongings, my boyfriend found a dead cockroach on the floor in the room. My boyfriend scooped it up in a cup and we took it to the front desk. We asked to see the manager but were told the manager had left for the day. We were offered a 10% discount on the room. The new room was fine- the smell was gone and the rest of our stay was uneventful.

"Daughter's apartment move"

5
noslackgrl, Ocala, Florida 06/08/2018

This is the second time I stayed here, because it's close to my daughter's apartment on Sam Rittenberg. The front staff is very welcoming. The room was clean. Mine was overlooking the pool and had high ceilings, which my son liked. We didn't eat breakfast there, but I sat in the breakfast room to drink coffee and read the paper. The attendants were very attentive and kept everything full. I would definitely stay here, again, if I needed to be in the West Ashley side of Charleston. It was very convenient to the downtown area for going out to eat or to see the sites.

"Excellent!"

5
bjsauls77, Knoxville, Tennessee 02/08/2018

Wonderful property. One of the best in town. Good value, clean, and great breakfast! I would highly recommend! Breakfast was one of the best I have ever saw in a hotel. Staff was very friendly, and accommodating!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear bjsauls77, Thank you for the excellent review and for the recommendation! We appreciate it very much. It was a pleasure having you, and we're so happy to hear you enjoyed your stay! We hope to see you again soon!!

"Best trip every "

5
User 31/07/2018

Hello this is my first time ever in Charleston I have learned a lot since being here also this is a great hotel with the best staff and great breakfast I will be staying again next year .i wanted to say the housekeeper we had was very nice and I wanted pray for her surgery to go well and that she heals good.Bill the manger is very nice if ever have any issues talk with him and BILL thanks for want you did for us see you next year

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear hawks2019, Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the beautiful city of Charleston, and the teams great service. We can't wait until you come back to visit us again next year!

"Average Hotel"

3
lsg12, Wilmington 31/07/2018

This hotel is about 15 minutes from downtown Charleston. The room was average, nothing to write home about. The morning breakfast was actually good - so was the coffee! The pool was clean and had plenty of kids in it. The hotel itself is large. They do accept dogs with a dog fee for each dog - no more than 2 dogs. I would have preferred to be downtown Charleston but was unable to find a pet friendly hotel there. If you decide to stay here - it's just an average place.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for taking the time to post your comments and thank you for choosing to stay with us, lsg12. We appreciate your feedback and your business and we hope to see you again.

"Excellent"

5
User 30/07/2018

We stayed here for a week in late July and it was very nice. Clean rooms , very for beds, great service, and the breakfast was awesome! The pool is very big and had lots of fun toys for the kids to use. It is in distance of many of the major attractions and beaches. Most are within 20 minutes of the hotel. I will stay here again when I return to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear brads532, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you next time you're visiting beautiful Charleston!

"Bring BUGGG spray"

2
User 30/07/2018

I stayed because I had made reservations (NOT Like the pictures) for the long weekend with friends and I was only sleeping and showering there. I killed BIG bugs, and the smell in the room I stopped to buy an air fresher. The people next door were fighting at 2am. However the front desk staff did greet me with a smile at check in they knew what I was about to experience.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sonjia A, On behalf of our entire team, I would like to apologize for letting you down. I hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 843-571-6100. Thank you for your business and your comments, we trulyt appreciate it.

"Okay..."

3
User 26/07/2018

Rooms are okay, a little old and very dark. There is no elevator so if you have a lot of luggage, request a room on the ground floor. Lobby is very nice and the breakfast is also good and plenty. The pool was closed unfortunately. Staff was always super friendly and helpful.

"Wedding Trip"

5
avhaynes02, Erwin, Tennessee 26/07/2018

This trip was for our wedding. The staff worked to get us in early to our rooms. Everyone I spoke to had a great attitude. The rooms were spacious and very clean. We will be back for sure. We reserved two rooms, one was a suite which was beautiful and one with two queen beds. The bedding was very comfortable. The amenities couldn't have been better.

"Beautifully redesigned, clean, great location"

5
cjohns2018, Anderson, South Carolina 23/07/2018

Often travel to Charleston and choose to stay in the downtown however unable to find affordable hotel in downtown for this spur of the moment trip. This hotel is close to the downtown (West of Ashley) and was very clean. Appears to have had a recent redesign. Good breakfast bar. Quiet despite being on HWY 17. Will definitely consider staying there again

"Great Stay"

5
N4444XPkimberlyr, Cynthiana, Kentucky 23/07/2018

Very clean; staff was very nice and friendly; 15 minute drive to downtown; located close to restaurants and shops; no noise; great breakfast; nothing broken or worn out; excellent place to be because we spent a couple of nights in Myrtle Beach and it was awlful.

"Great value n only 15 min from historic district"

5
mary p, Rock Hill, South Carolina 09/07/2018

The room was very clean and the property very quiet. They had a wonderful breakfast and are pet friendly. They provided my pup with treats upon arrival and when we left as well.(take note even as pet friendly hotel, you can not let your furry beings go on furniture, which wasnt issue as i carry small portable crate for just such occasions. )The clerk was super friendly and accommodating.The travel to the historic district was quick and easy.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mary p, It was a pleasure having you and your furbaby as our guests. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the convenient location, the clean and comfortable room, and the friendly team. We hope you come back to visit us again!

"Enjoyable Stay"

4
Malcolm-scot, Edinburgh 09/07/2018

Friendly, helpful staff and a good location for Downtown or into the country. Our room was clean and well serviced, and the breakfasts were excellent with a wide choice. If you have just flown in from a long journey and want to crash out you may want ear plugs if you have a room overlooking the pool however, things close down around 10.00m pm!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Malcolm-scot, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"Nice Place"

4
Charles F, Canton, Michigan 08/07/2018

Very comfortable. Great breakfast. Clean. Great wifi. Location was good, it was close to every thing we wanted to see and do. I did have an issue with the taxes charged by the government, 11% but it is not the motel's issue.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Charles F, Thank you for the wonderful review! And for choosing to stay with us, we really appreciate it! We're happy to hear you had a great experience and we hope to see you again soon!

"Great place to stay"

5
benschotertina, Wilson, North Carolina 29/06/2018

Visited Charleston for the first time and my stay was GREAT! All the staff were great, Charlene was very hospitable and such a wonderful and helpful person. She took time out of what she was doing to see if we needed anything and also suggested things to do and where to eat! I will definitely stay at Best Western when I visit Charleston again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear benschotertina, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Charlene, and our team members, take great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with them. Thank you again!

"Excellent all around"

5
Michelle B, Clemson, South Carolina 28/06/2018

We stayed here with our dog during CofC orientation. The check in and out were seamless, the staff were friendly and well groomed. The room was clean and quiet and everything was in working order. There is a lovely, clean pool and a breakfast every morning with something for every taste. It is located 15 mins from downtown and easy to get to and from. The beaches are maybe 20 mins away. There are plenty of options to choose from along the route for dining.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Michelle B, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Best stay of our 2 week trip."

5
Gary D, Geneva 22/06/2018

I hightly recommend this facility and will return. I would say this is the best facilty we have stayed in during the last 2 years, with about 60 nights in motels. Many restaurants and fuel stations in close proximaty.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Gary D, Thank you so much for the feedback and the recommendation! It was a delight to read that you enjoyed your stay with us. We really appreciate it, and we look forward to your next visit.

"Charleston trip"

5
tangelotwo, Tampa, Florida 20/06/2018

Very nice hotel, clean and comfortable. Well located for travel all around Charleston. It's on a very busy road, but set well back so there was no noise. Lots of different types of food nearby and the staff is very helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear tangelotwo, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Great Hotel to stay in!"

5
Schellrb, Miami, Florida 13/06/2018

This is a Very nice hotel. Everything was great. The grounds around the hotel are beautiful. They are dog friendly with treats for them! Breakfast is good, and comes with the room rate. I can't wait to go back to stay with them again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Schellrb! I'm so glad to hear you were pleased with our accommodations for you and your furry four legged friend! We are always glad to hear positive remarks from our guests and to know that we are doing a great job. We hope the next time you visit the Charleston area that you will stay with us again!

"Always a great stay"

5
User 09/06/2018

I have stayed at this hotel multiple times during my drive up and down the east coast. I have a dog, so this place is perfect for pets. Staff is always so very friendly as well. I don't always get a coffee maker in my room, but if you ask for a room with a coffee maker, they do accommodate your request. I love the fact that there is a fridge. I don't know if it's just me or what, but I don't ever luck out in getting a fridge in my room when I travel elsewhere and stay at other hotel chains. So I enjoy that when I stay at Best Western. Great price, great staff, and I believe this is a great location.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sharon W, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us again, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you and your fur baby are visiting beautiful Charleston!

"NOT safe for dogs!!!"

2
robincarver42, Lawrence, Kansas 05/06/2018

All my friends travel with their dogs so there's absolutely no way I would ever recommend this hotel! This hotel is NOT pet friendly as there is a tan and white pit or boxer that lives behind the 2nd building and is able to escape their fence! How do I know? Because this dog escaped and attacked my 20 pound dog this morning! Best Western can claim it's a private fence that isn't their responsibility, but at the end of the day? You can't claim pet friendly if dogs will be attacked by the dog living behind the hotel due to an inadequate fence! I'll never stay here again and due to all my friends traveling with their dogs I will never recommend this hotel... in fact I will tell them to stay away from It because their dog won't be safe!!! Vacation? Ruined!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear robincarver42, We are deeply sorry for what happened to your fur-baby. Rest assured we're doing everything in our power to ensure our future guests, and guests fur-baby's, do not experience the same thing. Again, we are handling this through the proper channels, and if you have any questions or concerns please reach out to us directly. We thank you for choosing to stay with us, and hope you continue using Best Western hotels for your lodging needs.

"charleston inn"

3
rroetto, Waynesboro, Virginia 02/06/2018

overall ok,should know that it is a motel not a hotel big difference. After a mess up with our room resv and carrying luggage in the heat finally settled. Couldn't highly recommend staying here,the motel thing really disappointed us.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear rroetto, On behalf of our entire team, I would like to apologize for letting you down. I hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 843-571-6100.

"PERFECT"

5
User 02/06/2018

Stayed just one night beginning of May as I had early morning medical procedure at MUSC. (MUSC will get you a great rate) hotel was extremely clean, beds were super comfortable and property was quiet. Exactly what we were looking for. Everyone was friendly. Breakfast was good. Thank you

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Traci M, Thank you so much for the great feedback and the "5". It was a delight to read that your stay was perfect, you enjoyed the breakfast, and you received great friendly service. We really appreciate you staying with us, and we look forward to your next visit!

"Fabulous revisit to this gem of a hotel"

5
Louise A, Moretonhampstead, United Kingdom 01/06/2018

We first stayed here in Autumn 2014 when it was conveniently located, great pool but tired looking rooms. Fast forward to now and wow! what a difference a makeover makes! The lobby area is both functional and homely & welcoming with 3 sofas and 4 armchairs. Our room didn't disappoint either. The air con (a necessity on our visit) was not overly noisy and again the decor was relaxing to the eye. The breakfast was simple and tasty with numerous courses on offer. The swimming pool was just as we remembered and used for three days running, right up until we checked out! Our only negative is that you could hear other people's plumbing, ie taps and flushes, which made it sound like it was in our room!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello Louise A, Thank you providing your feedback regarding your most recent stay with us. We strive to ensure our guests have the most enjoyable stay possible and am pleased to hear we exceeded your expectations. I look forward to welcoming you back to the Best Western during your next visit!

"Tidy, Quiet Stay"

5
sspencer87, Columbia, South Carolina 30/05/2018

We genuinely enjoyed our stay at this location. It was a pretty decent drive to get to the beach and anything else we wanted to visit while in the area. The breakfast was a nice selection of the usual breakfast items, and even opportunities to make our own foods fresh.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi sspencer87! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"very nice tourist class property"

4
Joan G, Hilton Head, South Carolina 30/05/2018

Had not stayed here for over 2 years, glad to see that it had been totally renovated, inside and out. Rooms, lobby, grounds, landscaping, pool......all very nice.. The upgraded breakfast was a nice surprise as well. Will stay there when ever we have to be in Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Joan G, It was truly a pleasure serving you again and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Very nice"

5
Meghan W, Moody, Alabama 27/05/2018

Very clean rooms. The pool is big and they provide pool toys and towels. Definitely recommend staying here!! Only 2 floors and no elevators. Does have a washer and dryer and vending area. AC works well. Rooms are nice!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Meghan W! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Average."

3
whoeats, Charlotte, North Carolina 27/05/2018

I've visited Charleston twice in the last two years. During our first stay we used an Airbnb near Folly Beach and the second time, we used the Best Western Charleston Inn. The Inn is motel style with room doors going to the exterior with multiple buildings. We arrived at 2:15, 45 minutes before check-in time and we were summarily denied an early check-in. That was a first for me; I guess I was somewhat surprised. The actual motel accommodations were fine, but at $230 a night, I would've preferred a few nicer touches. The continental breakfast was average. Another thing that surprised me, returning after a late dinner and drinks at about 12:45 AM, there were absolutely no open parking spaces. We asked the hotel staff and they told us to park in a handicap spot. I definitely didn't feel so great about doing that. The place is okay, but I think in the future I would pay a little more for something nicer or just use an Airbnb again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear whoeats, Thank you for taking the time to post a review regarding your visit with us. We always appreciate guest feedback, be it positive or negative, as it allows us the chance to improve. Thank you for choosing to stay with us, I hope you will continue to choose Best Western's for all your lodging needs.

"nice place to stay"

5
User 27/05/2018

We recently did an East Coast trip and we loved staying here. It was our first time in this city and the staff was very helpful in getting us to all the tourist destinations. we would stay there again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Christina V, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Great Value, Good Pet-friendly Option"

4
Kate W, Grapevine, Texas 23/05/2018

We stayed two nights at this hotel, during the middle of the week. The hotel was quiet except for a few tour groups moving through. The hotel sits on RT17 which leads you into Charleston with close proximity to restaurants, shopping, gas, etc. You will need a car to get to the city, waterfront, attractions, etc. The rooms were clean and the property was well-tended too. I believe the property just finished renovations on guest rooms. It is a pet-friendly hotel with pet stations outside. Take note: We did receive a noise complaint from a neighboring room for our dogs barking... Couldn't tell if it was because the walls were too thin or the room overlooked the pool area and the dogs got distracted. For this reason, I think more can be done to accommodate pets here.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Kate W, Thank you for taking the time to review our property. We really value the opinions of our guests as it provides us with a road map for improvements. I was happy to read that you enjoyed your stay for the most part and we hope you'll stay with us the next time you visit Charleston.

"A sweet gem!"

5
dedetanner, Thousand Oaks, California 22/05/2018

It was a delightful stay. Everyone from Front desk staff to breakfast staff was extremely helpful and courteous. The manicured grounds are so refreshing and it was a joy to come down to breakfast and sit outside and enjoy the lovely gardens.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dedetanner, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"“Confusing Room and Building Number”"

4
shubie710, Orange, California 20/05/2018

Checked in late evening. The front desk ladies were very friendly. A little confusing on the room and building number. I think they are odd and even building numbers. Room was very clean, comfortable and quiet. Continental breakfast was more than we expected. The day shift staff were very friendly too. Would stay again. :))

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear shubie710, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Breakfast/Kim"

5
wendydcmp, Norristown, Pennsylvania 11/05/2018

The breakfast buffet was excellent. The employee, Kim, who worked the breakfast area was excellent. She was constantly running to fill anything and everything that was empty. She also was pleasant when asked for items/questions. She is a true asset to the company,

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear wendydcmp, I'm delighted to hear that you found your stay to be pleasant. We strive to provide the best accommodations and services to our guests. We're happy you enjoyed the breakfast, as well as Kim's excellent customer service. Thank you for taking the time to fill out a review for us, we really appreciate it and we hope to see you again this summer!

"Very relaxing"

5
mdavichick, Hollis Center, Maine 09/05/2018

Just a warmer pool. Maybe a sitting area to read other than the lobby, which was also very comfortable. Was pleased with my whole experience. Can't think of any significant improvements that need to be made.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mdavichick, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were pleased, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Nice!"

5
User 08/05/2018

Cute little hotel. Inexpensive. Very clean. Everyone is super nice. Pool is good. Good distance from Folly and downtown Charleston. Lots of food options around. Had to leave a day early due to a death in the family and was refunded the night we lost:)

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Megan G, Thank you so much for taking the time to post your comments, we truly appreciate it. We're happy to hear you enjoyed your stay and thank you for mentioning all of the nice features the hotel has to offer. Our condolences to you and your family. We're happy to help, especially in those times of need. We hope to see you again, and thanks for choosing to stay with us.

"Very nice experience"

5
Karen M, Laurel, United States 07/05/2018

Lovely property, clean rooms and wonderful breakfast. Will definitely recomend this Best Western and would stay here again. We needed a room change to accomodate our needs, and the staff was very helpful and happy to assist.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Karen M! Thank you for the lovely review and for the recommendation. We're so pleased to hear you enjoyed your experience here with us and we can't wait to see you again!

"Gem"

5
Lee N, United States 07/05/2018

Great location, great employees and a great company. Lots of good restaurant are nearby. Very close to the beaches and the many historical sights around town. I highly recommend this place if you're in or near Charleston!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Lee N! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. We're ecstatic to hear you loved everything from the location, to the service. It sounds like you saw a lot of what beautiful Charleston has to offer, but there's so much more! Hopefully you come back to visit us again to take in the rest of the sites!

"A Beautiful Surprise!"

5
User 07/05/2018

The Best Western/Charleston Inn far exceeded my expectations. I don't usually stay at Best Western's, but the hotel location suited my needs for the weekend. And WOW...what a beautiful property! The lobby, the rooms, the breakfast area, the pool area....all beautifully decorated and very clean. I loved the beds....they had a nice cushiony top! Every staff person we encountered was friendly and upbeat. I would definitely stay here again. And I'm very picky about where I stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear lesa651, It was a pleasure having you as our guest. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the beautiful property, the clean and comfortable room, and the relaxing pool. We can't wait until you come back to visit us again!

"Relaxing stay"

4
davidbC7530ZY, Augusta, Georgia 04/05/2018

This property is located a short distance from the downtown Charleston area. The traffic is heavy at peak time early morning and late evening so we tried to avoid getting out on the road during those times. All the employees at this location were very helpful and accommodating.

"Great value"

4
janecosgrove, Naples, Florida 03/05/2018

nicely decorated, comfortable and clean. Very nice staff, especially Rick at the front desk. Really enjoyed the happy hour on Tuesday evening from 6-7 pm. The wings were delicious and the drink was a special treat.

"Immaculate"

4
C809SQedwardr, Chicago, United States 01/05/2018

Walked in without a reservation with family and was treated quickly and very nicely by staff, including offering info about where to eat an what to see locally. Room was spotless and beds were comfortable. Breakfast had great assortment of hot items including eggs, bacon, sausage, hash, biscuits & gravy and of course make your own waffles.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi C809SQedwardr! Thank you so much for the kind review and for choosing to stay with us! We appreciate it, and are happy to hear you were taken care of promptly by our amazing front desk team, you found the room to be spotless, and that you enjoyed the wide variety of items offered at our breakfast bar. We hope to see you again real soon!

"Bit of a roach problem"

2
FitnessTravels, New York City, New York 30/04/2018

I think the title says it all. I would've given this hotel a 3 or 4 normally. It wasn't fancy, but I knew that going in. It has a microwave & refrigerator. It's close to plenty of restaurants and stores. The complimentary breakfast was actually pretty good... and it was a little different each day. The staff was friendly enough, though I didn't engage too much beyond check in and check out. Even though there wasn't a fitness center, they had free day passes to Planet Fitness (though it wasn't advertised, you just ask at the counter and they'll get you the pass) my main complaint it we found multiple roaches crawling around the room. There was one on the dresser when we came back from dinner one night, one in the bathroom, and one in the separated sink area in the morning. Finding (and killing) three roaches leads me to believe there were plenty more. I don't think we'll be coming back anytime soon to see if they've resolved the problem though.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear FitnessTravels, Thank you kindly for taking the time out to post this review. I am very disappointed to read this as this is definitely not the type of service we are used to offering. I apologize that the room cleanliness was not up to standards. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Also, we do have regular service to prevent pests, and have contacted our pest control company to remedy the issue you've reported happening in your room. Thanks so much again for the feedback and please accept my apologies that you didn't receive the superior service you deserve. We hope to see you again in the future.

"Very happy"

5
wilmastevens56, Lawrenceville, Georgia 29/04/2018

Everyone was awesome,i t help's when you have great customer service from checking in to check out just great. The ladies at the buffet breakfast and the guests was so nice to my special need's son, he said mom let's go back soon.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the awesome review, wilmastevens56! We're so pleased to hear you enjoyed everything from the ease of check in and check out, to the pleasant helpful staff. We can't wait to see you again!

"What a deal"

5
katya123502, Ann Arbor, Michigan 24/04/2018

We just loved our one night stay in this hotel. A huge room with very comfortable beds, lots of towels and a refrigerator. Our room had a pretty pool view; too bad the weather was not cooperating. This hotel offers good free breskfast, and, believe it or not, their coffee is better than the one we had in the historic district the day before.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear katya123502, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again!

"Great pet friendly hotel"

4
32frankb, Lakeland, Florida 22/04/2018

Easy to get to on Southern highway (17). Convienient to downtown and I-26. Very easy to get downtown also. Very clean and great for pets. Lots of areas for walking pets. The staff is very accommodating and helpful

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 32frankb, Thank you so much for taking the time to post such a wonderful review. We really appreciate feedback such as yours as it allows us the chance to improve. I was very happy to read that you and your furry friend enjoyed your visit with us. Our goal is make sure you enjoy not only your stay with us but your visit to Charleston as well. Again, thanks so much for the comments. We hope to see you again.

"Well-maintained BW near Charleston attraction"

5
Maelrarny, Taylors, South Carolina 20/04/2018

We enjoyed our overnight stay at this BW. We had a top floor near the end, facing the pool. The pool was not heated and the water was quite cool. That made for a quiet evening after the sun went down. The room was a good size with two beds. We liked having two sinks. The cathedral ceiling really made the room feel large. The breakfast area was nice and large with different stations. That made the traffic flow much better. There was a good variety of items from which to choose.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Maelrarny, Thank you so much for the review, and for choosing to stay with us! We really appreciate the business, and the feedback. We're happy to hear that you enjoyed your stay and we hope to see you again soon!

"Great location, awesome breakfast"

4
User 18/04/2018

My husband and I had a romantic (kids-free!!!) getaway, and the hotel a very nice base for all the touristy things we did in Charleston. It is just a 10 or 15 minute drive from downtown Charleston, but the hotel is surrounded by fun, local restaurants. We ate at the Swig and Swine and it was awesome! Our room was on the second story, accessible only by stairs, with an outside door. The room was clean, and I appreciated the Kuerig coffee maker in the room with several coffee options. The hotel staff were very pleasant and helpful. Upon checkout, the lady at the desk asked if I would want any bottles of water for our trip, as they were complimentary. I thought that was a nice touch. The breakfast was the best part of our stay. They had the usual cereals, bagels, yogurt, etc, but we especially enjoyed the biscuits and gravy, egg and cheese omelets, meat (sausage patty one day, bacon the next), and a waffle maker with an option for blueberry waffles. Delicious!! Overall, we definitely felt like we got our money's worth with this hotel, because it was in a great location, it was nice and clean, and had a great staff with wonderful breakfast options.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Katy B, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"I'd rate it at a 4.5"

5
User 17/04/2018

When we were looking for hotels, this one seemed a bit of a drive to downtown Charleston. We were pleasantly surprised that it is closer than we thought. Our room was quiet and the bed comfortable. I loved having a sofa in the room because chairs are so uncomfortable when relaxing. Another plus, the air conditioner was very quiet. This hotel is close to grocery stores, if you want to have some refreshments in your room, and there are good restaurants close by. The only negative was the breakfast. Neither hubby or I could find something decent to eat from the hot menu selections. If we travel to Charleston again, we plan on staying here. The staff were courteous and helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear crystal543, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Good value, close to downtown"

4
Greenka2014, Toronto, Canada 15/04/2018

Decent hotel, around 5 miles from Charleston Centre. It's an easy drive from the hotel to downtown, basically along one road. Excellent staff. Clean comfortable bed, updated room, and pretty grounds with a pool. Because it's on the edge of town close to highways, getting out of town in the morning is fast and easy.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Greenka2014! Thank you so much for the great review, and for taking the time out of your busy schedule to write and post it! We appreciate the effort very much. Great to hear you thoroughly enjoyed your experience with us, as this is what we strive for. We hope to see you again, and thank you for choosing to stay with us!

"Great Stay"

5
Travel1952, Wisconsin 15/04/2018

We stayed here for 2 nights recently. I have to admit, I was leery of Best Westerns as they seemed rather rundown generally when viewed from the road. Well, this one was great. Now understand, you are not paying $200+ a night but for being a bigger, touristy city and paying a reasonable rate, this place was fantastic. Breakfast was good, room was very clean, quiet. Our room overlooked the central courtyard and felt like we were somewhere exotic. Staff was very nice. Bedding, linens, amenities were all very good. Parking was free. All together, I can highly recommend this location and hotel for a nice visit to Charleston. It was about 15-20 minutes from King Street, close to James Island and plantations. I think you will be pleased. We were in room 100 and as I mentioned, it was very quiet.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Travel1952, We're so happy to hear that you were pleasantly surprised with your experience with us! Thank you for the great review, and for giving our future guests so much to look forward to. Also, thank you for the recommendation, we really appreciate it and we look forward to seeing you again!

"Best Breakfast"

4
User 14/04/2018

The breakfast was the best I've seen. The employee (Kim) had all stations clean, well stocked, and outstanding in every way. Kim was very attentive of not only the food, but also to the needs and requests of her guests. Well done Kim!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Kenny D! Thank you so much for choosing to stay with us, and for mentioning Kim and her outstanding service! She's a gem, and we love having her on our team. We appreciate the feedback, and your business, and we hope we get the chance to see you again!

"Nice hotel but pricey."

4
User 13/04/2018

This hotel was nice and clean. Room in the back was quiet, no street noise. Pool looked nice but did not use it. Breakfast was ok, not great but not bad. Room was on the second floor and they do not have elevators but there was someone who helped us carry our bags up the stairs. Hotel is close enough to historic Charleston that it wasn't an issue because we had a car.

"Best Western Savannah Highway"

5
User 13/04/2018

Excellent hotel. Very convenient place to stay. Very easy access to historic Charleston, shopping, beaches, and historic plantations. Service staff are terrific I will stay there again in the near future and recommend it to others.

"An Unexpected Surprise"

5
Kenneth D, Toronto, Canada 11/04/2018

We often stay in Best Western hotels. The rooms are typically comfortable and well appointed but this time BW went above and beyond. The woman who checked us in was superb - professional, friendly and thorough. We had missed lunch because of our visit to the Charleston Tea Plantation (a must-see because it's the only one in the USA). It was 3:00 p.m. and we were ready to chow down. Her recommendation was the Swig and Swine close by which just happened to serve great barbeque. Back at the hotel, our room was special in that it was on the ground level with its own private forest outside the window. All in all we loved our stay and it is just 20 minutes from downtown.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Kenneth D, Thank you so much for the lovely review! We're so happy to hear you are enjoying your experience with us and that you are taking in all the beauty the hotel, and the area, have to offer. Swig and Swine is one of our local favorites! We hope you get the chance to try out some others as well, such as Fleet Landing, Magnolias, and Early Bird Diner. It's been our pleasure serving you, and please don't hesitate to visit the front desk for some more great recommendations while you're here. Enjoy!

"Good not great, but perfect for the price "

3
User 09/04/2018

It was a nice hotel. I would have made the choice to spend more money and stay downtown if I go back again . The property and room was clean, however it had the underlying smell like people were smoking previously in the room. Fresh linens and coffee were provided daily. The setup is more like a motel and we were on the second floor, you will walk outside to get to your room. It wasn't loud that was a plus, just people smoking on the walkway between the outdoor rooms made it uncomfortable. The bed and pillows were very comfortable and you can tell it was recently renovated.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jessica R, Thank you for taking the time to post your comments regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Overnight Stay after Attending local Festival"

5
User 09/04/2018

My wife and I stayed at this hotel after attending the Low Country Cajun festival on James Island. The facility is bright and extremely clean. The room was very clean and comfortable as well. Every one of the staff we encountered were very nice and welcoming. The complimentary breakfast was outstanding! We will definitely utilize this hotel for any of our overnight stays in Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Don W, Thank you so much for choosing to stay with us, we hope you had a great time at the Cajun Festival! (One of our local favorites) And thank you for the outstanding review! We know it takes time from your busy schedule, and we greatly appreciate the effort. We can't wait to see you next time you're visiting beautiful Charleston!

"Great Exprience!"

4
suebschreck, New Haven, Connecticut 05/04/2018

My sister and I spent five nights here and were so pleased. The room was very clean, had comfortable beds, and even had a little fridge and a microwave. The staff was friendly and very responsive. An unexpected bonus was how good the "continental" breakfast was. Every day there were make-your-own waffles and pancakes, as well as the usual eggs, bacon, sausage, cereal, bagels, and pastries. The only reason I gave this property four stars is that it is situated on a very busy highway and it was difficult to get in and out of the place because of the traffic.

"Beautiful Hotel"

4
Thomas C, Saegertown, Pennsylvania 04/04/2018

Stayed here for two nights while traveling north from Florida. It is a beautiful facility with comfortable, clean rooms. Staff was very friendly. The breakfast consisted of hot and cold items and served in a nice room. Well landscaped with beautiful azaleas that were in bloom. Would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Thomas C, Thank you so much for the beautifully written review! We appreciate it, and your loyalty to our brand, very much. We're pleased to hear you enjoyed everything from the clean comfortable room, to the friendly staff, and the hot continental breakfast. We hope you get a chance to come back to see us again real soon!

"Great location and clean hotel"

4
Pam S, Shelby, United States 03/04/2018

We stayed two nights last week, and had a wonderful stay. The room was not large, but it was clean and had everything that we needed. The breakfast was nice and a great way to start the day. The hotel is located close to a grocery store, restaurants, and other stores. It is located about 20 minutes from Charleston and met our needs. I would stay here again. I gave it a 4 starts due to the size of our room and bathroom.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Pam S! Thank you so much for making us apart of your trip! It was our pleasure serving you. We're so happy to hear you enjoyed your stay with us, and that you found the property conveniently located to everything you needed. We look forward to seeing you again in the future!

"Surprisingly awesome"

4
Candy377, Charleston, South Carolina 01/04/2018

I felt I would not be impressed by this hotel so my expectations were low- but it was great! Didn't give 5 stars because it's not a 5 star hotel with 5 star amenities. But it was clean and pretty and my shower was amazing! I will for sure recommend this hotel for visitors to Charleston. We had a microwave, fridge and a keurig. Walls were thin so that's something to be aware of. I used a white noise app on my phone and all was well. Happy travels!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Candy377! Thank you so much for making us a part of your trip! It was a pleasure serving you, and we appreciate the great feedback. Also, thank you for the recommendation and we hope to see you again in the future!

"Superior cleaning staff"

5
meghandy24, Ashburn, Virginia 31/03/2018

We recently stayed here and our daughter got ill the first night (not due to the hotel!). We told Sarah (the person responsible for cleaning our room) and she couldn't have been kinder. She cleaned the room thoroughly and then asked if our daughter felt better the next time we saw her. We truly appreciated her attention to details and the good care she took of us!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi meghandy24! Thank you for the outstanding review and for mentioning Sarah and her awesome service! I can't wait to share this with her, I'm sure she'll appreciate it very much. She's a hard working gal, and we love having her as part of our team. We thank you for staying with us, and hope to see you again!

"3 NITE STAY"

4
Robert D, Palm Harbor, Florida 28/03/2018

Visited Charleston and stayed here for 3 nights. Rooms nice and clean, property kept up very well. Breakfast was very adequate with hot choices everyday and well maintained eating area. Too cool for pool area but appeared very neat

"St. Patrick's Day Getaway"

4
Janice W, Charlotte, North Carolina 26/03/2018

The service from the check in until check out was very good. The room and bathroom were especially cleaned by the Housekeeper - Dianna Hamilton. Ms. Margaret kept the breakfast area restocked during breakfast and she was very helpful. The hotel was very close to the Citadel Mall, where we shopped and saw a movie!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Janice W, Thank you so much for the nice review and for choosing to stay with us! We're delighted to hear you enjoyed everything from the service, to the breakfast, and the proximity to the mall. We appreciate everything and we hope to see you again!

"Family Wedding."

4
oldgranddad2018, Rincon, Georgia 24/03/2018

Asked for a handicap room but it was on second floor with no elevator. The motel was full with no first floor rooms. However, the staff made sure we got a first floor room and moved all our belongs for us.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi oldgranddad2018, We're so sorry to have not been able to accommodate you at the time of check in, but we are very happy to hear we made arrangements to get you moved to the first floor, and had your belongings moved to the new room for you as quickly as possible. Thank you for the opportunity to provide you with some great customer service and we hope to see you again real soon!

"Great stay in Charleston"

5
User 22/03/2018

I would highly recommend this hotel for anyone visiting the Charleston area. Very close to downtown without the high downtown rates. Checkin and checkout were fast and efficient. I was especially impressed by the employee at checkin. Our room was not ready as we had arrived early and she gave us suggestions for nearby restaurants for lunch. She was also ready with maps to downtown and nearby attractions! The room was clean and spacious. Would definitely return.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear scquimby, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Enjoyable Stay"

5
macshairplace, Charlotte, North Carolina 20/03/2018

The room was very clean. Woman at the front desk was very nice and breakfast was great, there were lots of food choices to please everyone. The Hotel is located 3 miles downtown and easy drive to three of the Plantations. They had lots of visitor information in the lobby. I would defiantly stay there again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi macshairplace! It was our pleasure to be able to deliver an enjoyable stay for you. Thank you so much for making us apart of your trip, we appreciate it very much. We're so pleased to hear you enjoyed the clean room, the pleasant front desk, the plentiful breakfast, and the proximity to downtown. We can't wait to see you again!

"Excellent Best Western"

5
Sprint08, Spanaway, Washington 16/03/2018

This BW is very clean and well maintained. The front desk staff were friendly and helpful. The breakfast staff and housekeeping did a great job too. The location is close to town, but at a very modest price. We had a great stay!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sprint08, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Great Value"

5
edoty, Emerald Isle, North Carolina 15/03/2018

Great location - close to city for an excellent room. Extremely fast internet. A good breakfast- warm and a variety. Washer and dryer on site, good restaurants nearby. Just a great value for your dollar. Stick with BW when you travel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear edoty, Thank you so much for the great feedback and the "5". It was a delight to read that your stay was excellent, you enjoyed the breakfast, and you received fast internet service. We really appreciate you staying with us, and we look forward to your next visit!

"Great hotel for the price"

5
Natyc, Oklahoma City, Oklahoma 15/03/2018

We usually stay in a Best Western because is a good price for a standard stay, well, this particular Best Western was one of the best we ever stayed. The room was well decorated and very clean, the rain shower was almost like beeing at home, the have a hairdryer that works really really good!!! The beds were comfortables. The breakfast was until 10:00 during the week and 10:30 on weekends!!!!!! We loved that. And you have several option to choose from to eat, waffles, cereal, fruit, egs, juice, yogourt.... It's in a good location, 15 to 20 min. from downtown depending on the traffic, with markets and restaurants around.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Natyc! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Did not get past the desk"

1
Lea S, Wilmington, Delaware 10/03/2018

As we drove up the East Coast staying nightly in Best Western hotels, we hit Charleston. Because the desk clerk was arrogant and condescending, we did not stay. We left and drove to a Motel 6 which cost half as much with a desk clerk who was delightful. Having stayed in 6 or 7 other Best Western hotels on this trip,this was an anomaly.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Lea S, On behalf of our entire team, I would like to apologize for letting you down. I hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 843-571-6100.

"Surprisingly nice"

4
Kenmarsam, Pueblo, Colorado 07/03/2018

I had a business trip to Charleston and was looking for an affordable hotel. This came up with good reviews in a decent area close to historic downtown. I was very surprised. While the hotel is an older hotel they have remodeled the rooms and they are very stylish and updated. The Bed was comfortable and the area was quiet. The breakfast in the morning was quite good and had a great selection. I wouldn't hesitate to stay there.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Kenmarsam, Thank you so much for the nice review and for choosing to stay with us. We're pleased to hear you were pleasantly surprised, and that you enjoyed everything from the stylish, updated rooms to the comfortable bed, and the yummy breakfast. We hope to see you again soon!

"Clean and fresh"

4
AABradley, Cambridge, Canada 07/03/2018

This was our first time at a Best Western. We were on a wandering road trip through the south east. After this stay we stayed at Best Westerns the rest of the trip. It is an "older style" exterior entrance motel but it has been extremely well maintained. It is a clean, comfortable, reasonably priced facility inside and out.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi AABradley! Thank you so much for choosing to stay with us, and for your loyalty to our Best Western brand! We're happy to hear you enjoyed your clean, comfortable, reasonably priced stay here with us in Charleston, and that you liked it so much you continued to use BW for the rest of your journey. We hope you're having a great time, and we hope to see you again real soon!

"Clean and fresh"

4
dockep, Saylorsburg, Pennsylvania, United States 06/03/2018

This older style motel is meticulously maintained. The linens were crisp, fresh and clean. The staff is friendly and willing to help. I would stay here again. The only issue I had was that after staying 3 nights I realized the cleaning crew loves to get started early, so don't expect to sleep in. The comfy bed will make you want to sleep in though.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dockep, Thank you so much for taking the time out to post such a lovely review about our property. We truly appreciate the effort, and your business, and we hope to see you again real soon!

"GREAT"

5
User 05/03/2018

Everything was wonderful, the staff and facility were excellent. Breakfast the nest morning was great as well. The only issue we ran into was the parking. There wasn't enough parking spaces for the amount of rooms.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi crystalkayland85, Thank you for the "great" review! And for choosing to stay with us, we really appreciate it! We're happy to hear you had a great experience and we hope to see you again soon!

"Couple vacation with dog"

4
magoomason, Boston, Massachusetts 03/03/2018

We loved this hotel as it was clean, had comfortable beds and was in a great location. We visited both Charleston and Folly Beach while staying there. The breakfast coffee was amazing and there was a good variety of foods to choose from. It is very dog friendly and in fact our dog was given a bag of treats and two bottles of water when we registered. We would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear magoomason, We're so happy you two and your fur baby enjoyed your experience here with us! Thank you so much for taking the time to post your feedback, we really appreciate it! Can't wait to see you again!

"It's ok."

3
User 01/03/2018

I've stayed here a month or two for work. I think the second room I got there were cockroaches climbing out of the tub drain. The wifi signal is really weak if you're staying in the back building, if you get one at all. Breakfast is pretty good, but would be better if they mixed it up a bit and added some variety. Other than that I can't complain. Also the ladies at the front desk have always been really nice!

"Great hotel if traveling with your dog"

4
travelhound3, Chapel Hill, NC 26/02/2018

We were happy to have a clean room with a fridge and microwave. The breakfast was decent compared to other hotels in this price range, and had a really great variety of choices. We were very impressed with the friendly staff. We will stay here again if we come back to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi travelhound3! Thank you for the awesome review, and for choosing to stay with us! We appreciate it, and we're so happy to hear you enjoyed everything and were impressed with our friendly staff. We hope to see you again real soon!

"Park and cruise Charleston"

5
103Katherine, Little Egg Harbor, New Jersey 25/02/2018

We stayed at the Best Western the night before our anniversary cruise because of their stay and cruise package. The front desk manager was able to accommodate us, even though we got there early, with an immaculate well appointed room. We skipped breakfast, but the coffee was quite good. The shuttle to the port is a quick 15 minute ride, and they are willing to drive guests at different times. We were instructed to park in the back of the complex, and all was fine when we arrived back six days later. I highly recommend this package, the staff really knows what they're doing.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 103Katherine, I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Meet expectations"

4
D0n_V, Bedford, Massachusetts 24/02/2018

This is a decent hotel, with clean, comfortable and quiet rooms. I appreciate the room having two separate sinks, which is good for family. there are also plenty of built-in USB ports for charging your phones, ipads, kindles, etc. there is an in-room microwave and small fridge. There are plenty of parking and the staff is very friendly and helpful. However, be aware that, even though the hotel is only 4 miles from the cruise port, French Quarter and City Market, it can take 15-20 mins to get there because of heavy traffic on the Savannah Hwy.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi D0n_V! Thank you so much for choosing to stay with us, it was our pleasure serving you! We're so happy you enjoyed the clean, comfortable and quiet rooms. We're here to make things as easy as they can be, and we hope you choose to stay with us whenever visiting beautiful Charleston!

"Great place outside Charleston"

4
Linjons, Trevose, Pennsylvania 18/02/2018

We had a great stay here for two nights. The hotel is very close to Charleston so was easy to get in to town for a tour, and for dinner. This is an old hotel with two floors and the doors to the room to the outside - no elevator so if you have issues with stairs as we do ask for a bottom floor. We did and they accommodated us no problem. The room was small but clean and had all the standard amenities. When we got back from Charleston for our second night, the room had been cleaned and made up. Breakfast was good although they don't always refill the hot dishes very quickly. A good stay, would recommend!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Linjons, It was a pleasure having you as our guest. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the clean and comfortable room, and the breakfast. We can't wait until you come back to visit us again!

"“Good hotel for the price”"

4
Momma59, Springfield 17/02/2018

We stayed here 2 nights and found everything to be good except for the smell of urine in the room. The front desk staff was very welcoming. The room was a good size. The breakfast area was a liitle small to accomodate everyone. We had to wait for a table to sit and eat. It was convenient to downtown. Would stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the wonderful review, Momma59! We're so pleased to hear you enjoyed everything and we can't wait to see you again!

"Easy and Cheap Cruise and Park Package"

5
T2700GCamberm, Scottsville, Kentucky 11/02/2018

The service was great the night we stayed in the room. Breakfast had plenty of delicious options. Didn't have to wall a mile to smoke. The price for my family hotel stay with Park and Cruise Shuttle was excellent. I will stay here for every port visit!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi T2700GCamberm! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"No frills, but fantastic!"

5
Scarlett2206, Raleigh, NC 10/02/2018

We were looking for a comfortable, reasonably priced hotel in Charleston for a short trip to the city, and this Best Western knocked it out of the park! The room was clean, the beds comfy, and the staff kind, helpful, and welcoming. From housekeeping to the front desk to the breakfast attendant, we were treated like valued guests. The location was also awesome. Even during the evening rush it was easy to get downtown and back. It's surrounded by various dining and shopping options as well. If you're looking to a basic hotel for a fair price and attentive hosts, this is your place! We would definitely stay again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Scarlett2206, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Quaint hotel in a good location, especially if you need to stay a while"

4
monicatoomer1, Charleston, South Carolina 09/02/2018

Clean rooms and great service. Kim, the breakfast attendant, is awesome. She works very hard to ensure the food is always stocked and will get anything you desire immediately if it is not already out. Front desk attendants are also very courteous and helpful. The only recommendation I would have for the dining room is to have a selection of fresh cut fruit in addition to the apples, oranges and bananas that are already offered.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi monicatoomer1! Thank you for the feedback and for choosing to stay with us! We're happy to hear you were pleased with your room and the service provided by our front desk team and by our breakfast attendant, Kim. I'm sure she'll be delighted when she sees this awesome review, thank you for taking the time out to post it for us. We appreciate you and hope to see you again!

"Southern hospitality a it's finest"

5
oldgeezer58, Springfield, Massachusetts 09/02/2018

Stayed two nights enroute to Florida. Greeted warmly and graciously by reception desk. Room was clean, quiet and spacious. The staff at this location are outstanding! Breakfast was hot, plentiful and delicious. First time and this area and we asked the staff multiple "touristy" questions. They answered us with politeness an patience. t will be on our itinerary to stay at this Best Western again. Keep up the good work and thank your excellent staff for a great stay!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear oldgeezer58, It was a pleasure having you as our guest. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the convenient location, the clean and comfortable room, and the relaxing pool. We can't wait until you come back to visit us again!

"Clean but aloof staff and lackluster service"

3
User 06/02/2018

We stayed a couple of nights in comfortable clean room. But if you're hoping for friendly and attentive staff, you may be disappointed. If the food or coffee runs out before 10 a.m., don't expect any effort to them to accommodate or apologize. Staff could use training in customer service.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Paul T, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 843-571-6100.

"great place to stay, wish it was quieter"

4
Allan P, New York Mills, New York 04/02/2018

i had a great stay here, staff was nice, breakfast was great, room was clean. The only issue i had was the walls to the room were very thin and had very loud people staying next to me. neighbors were up till 1 with the tv blaring on one side and singing on the other side. I'm sure this doesn't happen all the time, but just something to watch out for.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Allan P! Thank you for the great review! We're so happy to hear you enjoyed the room, the breakfast, and the helpful staff. Thank you for staying with us, we appreciate it and can't wait to see you again!

"Great stay if you cruise!"

3
GM44903, Mansfield, Ohio 30/01/2018

I wish TA had a good rating because that's what this hotel is. It's not average but it's also not quite to the very good mark. It is, however great if you are heading out of Port Charleston on a cruise. Rooms were fine. Breakfast typical. Price to park and cruise was economical and the transports to and from the port were flawless and swift. A+ on the transfers. Hotel is close to downtown but Savannah Hwy is EXTREMELY busy with traffic. If I ever cruise out of Charleston I would likely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi GM44903! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Great location"

4
timothymU1073UI, Jupiter, Florida 29/01/2018

It has a great location. It is just outside Downtown Charleston on the main road into the center of town. The Airport is only a ten-minute drive away. Considering the prices of hotels in Charleston, this hotel has great value.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear timothymU1073UI, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Best Western"

5
User 29/01/2018

We stayed at three Best Westerns on this trip and this was by far the nicest. Still a motel, but the room was bigger and nicer than average. The free breakfast was good. It's about a 20 minute drive (without traffic) to old downtown Charleston. We had an electric car and there was a charging station just down the block within walking distance. There was a pool but we didn't use it.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Martin H, Thank you for choosing to stay with us, we really enjoyed having you here. The staff will appreciate it when I tell them all about the nice comments. Thank you for taking the time out to provide the great feedback. Thank you again, and we look forward to seeing you next time you're visiting lovely Charleston!

"Good price... questionable security"

3
Mitchell C, Nashville, Tennessee 25/01/2018

Wife and I stayed two nights. There are 2 buildings, and we were put in the sort of lower-end back section. At 1:30 am, someone tried to break into our room through the adjoining room door. My wife yelled at the person (I was sleeping under medication) and they ran out of their room and away. Admittedly we did not report it until the next morning, and they gladly switched us to a room in the front building. They had quite a few construction workers staying there, some of whom would stand around talking loudly in the parking lot. With this being an all outdoor entrance hotel, the sound of those conversations carry. Breakfast was fine, about what one would expect from an economy hotel. The staff was attentive, and that meant a lot with the security issue that came up. We probably wouldn't stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Mitchell C, Thank you for taking the time to post a review. We always appreciate guest feedback as it allows us the chance to improve our operation. I am sorry you did not thoroughly enjoy your visit with us, and were disrupted by the guests next to you. We strive to offer each guest a clean, comfortable room with excellent guest service. I have shared your comments with our team so they can understand how their actions affect our guests, and I'm glad they were able to provide a snese of security to you when the issue was brought to their attention. Again, thank you so much for your comments. We hope you'll give us another chance.

"Nice Stay"

5
Sonya D, Mason County, WV 22/01/2018

We arrived at 2am to our room. It was in perfect condition. This is an older hotel, but nice. We were located in the second building (not attached to the main building). The breakfast was great! Love the pancake maker.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Sonya D! We're so glad to hear you enjoyed your stay with us. Thank you so much for the kind review, and we hope to see you a gain real soon!

"Great place to stay before or after a cruise"

4
cllindse, Greensboro, North Carolina 22/01/2018

We looked for a hotel that had a free shuttle to and from the port and where we could park our car during the cruise. This really fit the bill. Our room was great with a comfy bed, microwave, refrigerator, beautiful bathroom and nice view. The staff was welcoming, fast, and very helpful. The shuttle service was very good with next to no wait time and with the shuttle waiting for us when we disembarked. Breakfast had several hot choices and was good. We will stay here again.

"Great hotel, great location,great price."

5
Renejazz, Miami, FL 19/01/2018

I was concerned that this Best Western wasn't located in the Historic District, so my first surprise was to find out that it is only 5 minutes driving to King and Meeting Streets!!! It was also close to every major tourist spot in Charleston, just a few minutes driving. The hotel is really good, VERY clean, GREAT breakfast included and a staff that it really is something else and makes the difference! If you are planning to go to Charleston and visit this city, do not waste your money in booking an expensive hotel where to stay. After all, you will spend most of your time outside and you will need a good place where to take a shower and rest at night in order to charge your battery for the next day. And with its location, close to everything, you will be more than happy staying at the Best Western and using the saved money in visiting more places and enjoying the fine restaurants this beautiful city has to offer.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Renejazz! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay.Take care, and we hope to see you again!

"Great place to stay and for cruise parking and shuttle."

5
User 09/01/2018

Staff is friendly, rates are fair, being able to stay the night, leave my vehicle there and being shuttled to the port for my cruise was great. the continental breakfast was a bonus. Will definitely use them again for future cruises from Charleston,SC.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Jim D! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we can't wait to see you the next time you visit Charleston, cruise or not!

"Charleston "

5
User 07/01/2018

Great hotel Very central close to heaps of dining options and close to historic areas Rooms are spacious and very clean Breakfast was really good Only negative is people smoking all over the place as rooms are smoke free Buds everywhere and reeks of smoke

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear AmeliavdBerg, Thank you so much for choosing to stay with us. It was discouraging to read that you were not satisfied with the stay, and we would like to extend an apology to you. We certainly appreciate the feedback, as it will only help us to improve. We do hope you will consider staying with us again when you are back in Charleston. Thank you again.

"Great cruise package"

4
Jacinallhonesty, Wheatley, Canada 07/01/2018

Very convenient pre-cruise package available at this hotel. The shuttle service to and from the port worked out great. We did not even wait when we got off the ship, the shuttle was waiting for us. Hotel was clean and breakfast was included as well.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Jacinallhonesty! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Not What I Expected !"

2
poconohall, Tobyhanna, Pennsylvania 07/01/2018

I checked in to the hotel on my way back from Florida on 12/31/17 to visit some family. i booked the suite until 01/03/2017. The check in was smooth and fast and I went to the suite which was on the second floor. There are no elevators so you do have to carry your bags up the stairs. On first glance the suite seemed nice enough with a spacious living room and dining area with a flat screen tv,microwave and refrigerator and a bedroom and bath room but upon further inspection I noticed that wall outlets didn't work and the bathroom exhaust fan as well as some of the wall outlets to plug up shavers didn't work. As the outside temperatures dropped the living room area temperature dropped to 63 degrees even though I I had the heat set to 74 degrees which by the way was the maximum temperature you could turn the heat up to in the suite. I called the front desk the following morning and they did promptly send the maintenance man to try and correct the problems. He changed the heating system filter was was very dirty but it didn't make the living room any warmer because the problem was that the airflow to the living room air vent was not strong enough to deal with the cold temps which were in the 20's. I called the front desk asked to be put in a another room which they did but they didn't want to give me a room discount for the inconvenience of having to not only downgrade my room but also having to move to it in the cold until I threatened to go next door to the Sleep Inn. My wife did not want to wash our clothes because the laundry room was outside in the cold.( What a dumb idea that is ! ). The free breakfast was decent in a nicely appointed room overlooking the pool and the woman that was in charge of it was very nice. Overall my stay was disappointing and I would not stay there again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear poconohall, Thank you for taking the time to post your comments regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great breakfast!"

4
N6327JNjennab, Savannah, United States 07/01/2018

The breakfast had lots of choices! I was very impressed with that! We got in late and went straight to bed and then just woke up had breakfast and headed out, so we didn't really do anything else there, but the staff all seemed very nice.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear N6327JNjennab, Thank you for the comments! We're so pleased to hear that you were impressed with our breakfast options. We try to offer a wide variety of options so that everyone has something to enjoy. Thank you again, and we hope to see you back real soon!

"Best Best Best Western"

4
User 04/01/2018

Kim from continental services, was a delight, courteous and friendly . She provided much needed relief and break from the sub zero snow storm outside, where as such events are normally anomalous for this area.

"Great Value"

5
F3604KKdaniels, Cary, United States 03/01/2018

The check-in staff was very friendly. The room was in excellent condition, could not tell that this is a pet friendly hotel. GREAT value when you consider the rate. Less than 10 minutes from the tourist areas of Charleston.

"Great place to stay at an excellent value"

5
User 02/01/2018

I arrived after midnight and was greeted by very friendly front desk staff. She sorted out the mess I had made online a had me in my room in just minuets. upon arrival at my room, I was pleased to find a clean and modern room.I stayed two nights and would have stayed longer but had to get to my next destination!

"Best kept secret"

5
V3524SXmarkh, NJ, United States 31/12/2017

We were pleasantly surprised with the quality of this Best Western. Rooms were very clean, grounds were very nicely kept, but the best thing is their customer service. Staff is very friendly! My teenagers kept sleeping in and we got to breakfast late (10 min. til closing) They ran out of hot water but made me a pot for tea. We ran out of TP and when we called they were at our door within 2 minutes. At other hotels we would have to hunt them down for anything. We also brought our dog and they have ample areas to walk them. But please clean up after your own pets. Lots of customers did not. My kids want to go back in the summer to enjoy the pool area. We also like the fact it's a couple of miles outside the touristy stuff.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear V3524SXmarkh, I'm delighted to hear that you found your stay to be pleasant. We strive to provide the best accommodations and services to our guests, and we're happy you enjoyed the breakfast as well. Thank you for taking the time to fill out a review for us, we really appreciate it and we hope to see you again this summer!

"Decent property but breakfast could be better "

4
Franco B, Lima, Peru 29/12/2017

It's a good value motel near Charleston peninsula with friendly personnel. The room facilities are modern.The breakfast was a bit overcrowded I had to ask for eggs to be supplied and a bit of noise in the rooms as their are next to the parking

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello Franco B, Thank you so much for taking the time to post your comments, we really appreciate it. I'm happy to hear you enjoyed the property and the friendly personnel. Thank you again and we hope to see you soon!

"SC Christmas"

4
User 28/12/2017

It is a comfortable staying experience. It is conveniently located in the city. I found the music in the lobby very beautiful and with excellent taste. The breakfast was very enjoyable, which was also a great help to our travel schedule

"Bright, quiet, good pool, pancake autobot!"

5
Ontario76, Oakville, Canada 22/12/2017

We stayed 2 nights as we explored Charleston. Really liked this hotel for the comfortable rooms, well lit and spacious breakfast area and the fascinating pancake robot was memorable. It worked very well, because I just had to try it out and was completely satisfied. Staff in the breakfast area was hard working and always checking things were to your satisfaction. Pool got some use, but sunning on the deck was the priority after a day exploring. We would certainly stay again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Ontario76! Thank you for the wonderful review! Also, for choosing to stay with us of course. We are delighted to hear you enjoyed everything from the comfy rooms to the cool pancake maker and the pool. We can't wait to see you again!

"Great value"

5
mariahS4692HY, Richlands, United States 20/12/2017

Great stay and a great value compared to other hotels in the area. Room was well decorated and clean - staff is friendly and helpful. I would definitely stay here again! Not far from downtown restaurants or the islands.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi mariahS4692HY! Thank you so much for the great review, and for choosing to stay with us! We're so happy to hear you enjoyed everything, and we can't wait to have you stay with us again!

"Decent place"

5
harleythunder08, West Palm Beach, Florida 19/12/2017

Booked a room here last minute while taking a detour to Charleston off I95. Nice place, in a good location to down town, clean, friendly staff even offered my service dog a dog biscuit, not noisey at all, we slept well, the price for location was good too.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear harleythunder08, We thank you very much for choosing to stay with us last minute. We hope next time you'll be able to stay for a few more days so you can take in all the beauty and history Charleston has to offer. Thank you again, and we hope you have fun on the rest of your journey!

"Great value"

5
andrewcV1972RS, Charleston, United States 19/12/2017

Stayed at the Best Western in Charleston - quick Lyft/Uber ride to downtown. Great place to stay and prices were great! If you are looking for an affordable hotel that is not too far from downtown, this is a good place to stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi andrewcV1972RS! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Nice, Clean & Affordable"

4
Djbeanman, Myrtle Beach 19/12/2017

Rooms were clean, grounds were well maintained. My stay was quiet and the breakfast was good. The location of the hotel was central in the West of the Ashley part of Charleston, making it easy to get around.

"Perfect location close to downtown"

4
Mogeltoft, Copenhagen, Denmark 18/12/2017

This Best Western motel is perfectly located a few miles outside downtown Charleston - thus much cheaper than staying in the city. Rooms are large and clean, there is a pool, and breakfast is a little better than basic (you can make your own waffles and pancakes). The girls in the reception are friendly - but you can't ask the about anything outside the motel's premises. Never mind.

"Charleston in the Rain"

5
User 11/12/2017

Booked this trip months ago and thought the price was good. After staying here it was a GREAT price. Clean rooms, friendly staff, good location to attractions. Will stay here again. Beaches are great!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear susannec367, Thank you so much for the lovely review, we appreciate it very much! It was a pleasure having you, and we can't wait to see you again!

"Excellent Hotel"

5
keithsK3398NY, North Augusta, United States 11/12/2017

Very nice hotel with a clean, quiet, safe and comfortable room. May only qualm is the fact this is the fourth review for a one night stay that I've been asked to participate in. How many more to go I wonder?

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi keithsK3398NY! We're so sorry you've been bombarded with emails! However, we are ecstatic to hear you enjoyed your stay with us. We thank you for choosing Best Western and we hope to see you again soon!

"great stay"

5
marcellah805, savannah, United States 10/12/2017

pretty outside and in,very clean and neat,room very comfortable and everything worked ! we have stayed at more expensive hotels and gotten much less. pleasant staff, good breakfast bar. room was a nice size - plenty of room to stretch out and be comfortable. very quiet too, we , we did not hear rooms next door. large shower and roomy bathroom.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear marcellah805, We're so happy to hear you had a "great stay" with us! We take pride in providing clean, quiet, comfortable rooms, and great service without the downtown prices. We're glad you were able to take advantage and we hope this means you'll come back to visit us again!

"Is ok"

3
Maddelin, Hollywood, Florida 09/12/2017

Staff was very friendly, the room was clean but we found 2 small rouches in the bed on our second day, Breakfast was ok not much selections. Overall the place is ok the best of it is the friendly staff

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Maddelin, Thank you for the information and for choosing to stay with us, we really appreciate it. We hope to see you again soon.

"Nice motel"

5
User 09/12/2017

I called directly to the motel to make reservations and was greeted by a very pleasant and helpful lady. She took my information and I requested a ground floor because I was traveling with pets. When we arrived, I was given a ground floor on the back side which worked out great for taking the dogs in and out. At nighttime the area was well lighted making you feel safer when going out at night. The doors opened up to the outside. We found the room to be clean and fresh. Everything was in working order. Breakfast the next morning was great and the lady attending to the area kept it clean and stocked. If you are on the backside of the motel, you will have to walk around the other buildings to get to the breakfast area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dasperson, Thank you so much for the kind review! We're happy to hear you enjoyed your stay, and that you were greeted by one of our very pleasant and helpful front desk agents, and that she was able to put you conveniently on the ground level. We're here to make things easier for our guests and we thank you for choosing to stay with us!

"Excellent Quarters"

5
I9272CLjohnb, Indianapolis, United States 05/12/2017

We wish to thank you for services at Charleston Inn. We were certainly not disappointed by any means with our stay there. We must confess that its location seemed a bit out of place, but certainly convenient. (Nothing wrong on BW's part at all.) We are certainly glad we trusted how we'd found Best Western in the past -- our stay there was very pleasant and the room was excellent! Frankly, this was the best room out of the three we stayed at. We didn't get to meet much staff because we left early morning to get to Fort Lauderdale.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear I9272CLjohnb, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"Great Time."

5
tibo1, Ocala, Florida 04/12/2017

Everything on this stay was great. Great staff, great room,great breakfast, great location to Charleston downtown and reasonably priced. Could not have ask for more. The staff went out of their way to help us in any way the could. The grounds were keep up nicely. the breakfast staff was great also. Keep up the good work. Would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi tibo1! It was "great" having you, and we can't wait to serve you again! Thank you for choosing us, and for the wonderful review, we really appreciate it!

"Great hotel, good value, just outside of downtown Charleston"

4
Dave C, Leesburg, United States 01/12/2017

Stayed here five nights while we explored the Charleston area. Location was great, much lower price than downtown hotels but easy to get in/out of town. Breakfast was fine, included hot food items such as mini omelets, waffles, sausage, etc., as well as the other usual items for breakfast. Room was very clean and well maintained every day by the staff, who were always helpful and cheerful, but never obtrusive. I would definitely stay here again on a next visit to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Dave C! We're very happy to hear you enjoyed your experience here with us and that you found the hotel conveniently located, the room well maintained, and the breakfast to be plentiful. We can't wait for your next visit with us!

"Nice Room"

5
Denese T, St. Petersburg, Florida 01/12/2017

Very courteous staff, nice room, awesome breakfast. The lobby was just decorated for the holidays, wonderful scent. Entire facility was very clean. Only a few miles from downtown Charleston. Able to pull right up to the door for easy unloading/loading of the car. Would definitely book again

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Denese T! Thank you so much for the kind review and for choosing to stay with us! We're delighted to see you enjoyed everything from the courteous staff, the clean facilities, the "awesome" breakfast, and the close proximity to town. We can't wait to see you again!

"Surprisingly Nice"

4
User 29/11/2017

Great hotel, unbelievably quiet, even though it was full every night. About 12 mins to the main tourist destinations. Given the price it was much nicer than I expected. Very clean, very helpful staff. Breakfast was not the best I've had, but was more than adequate.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sam L, Thank you so much for the nice review and for choosing to stay with us! We're delighted to hear you enjoyed everything from the proximity to downtown, to the helpfulness of the staff, and we hope to see you again!

"Want a good night sleep? this is it!!!"

5
725tomi, Lynchburg, United States 27/11/2017

One of the best features of this hotel is the rooms in the back off the main road and away from the pool for peace and quiet. The pool is beautiful and the breakfast room is more like a dining room with a nice selection of quality foods. A must stay when in Charleston. easy access to downtown or the beaches.

"not what you think it will be"

2
82kathryns, Charleston, United States 26/11/2017

The rooms all have outside entry and the upstairs rooms must be accessed by an outdoor stair case lots of fun with luggage. Paper Thin walls so very nosy and the room was dirty. the picture and price indicate a much better hotel than it was --about the caliber of a motel 6

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 82kathryns, Thank you very much for taking the time to post your comments about your visit. We appreciate the feedback we get from sites such as this one. I am sorry you did not thoroughly enjoy your visit with us. We strive to offer each guest clean, comfortable accommodations with excellent guest service. Obviously, in your case, we fell short of our goal. Again, thanks so much for taking the time to post your comments. We hope you'll give us another chance.

""Go To" place in Charleston, SC."

5
mbM6225YE, United States 24/11/2017

Very clean. Staff was attentive and competent, including house-keeping staff. Everything worked as it should. Excellent value for the money. We definitely will stay at this location again. Parking was convenient to the room (room was quiet) and the motel is within walking distance to several excellent restaurants. Excellent value for the money.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi mbM6225YE! We're so happy to hear you've made us your "go to" place in Charleston! Thank you for making us your home away from home, and for the excellent review. We really appreciate it and can't wait to see you again!

"Last minute stay"

4
Pnutbutr3, Conway, SC 20/11/2017

This Best Western was nice and staff was nice. The quality of the room compared to the cost of the room were not compatible. The room rate was extremely high especially for a room with street access. The pool was beautiful and a nice size. I would stay here again, hopefully the rate will be less. The rate of the room was only a few dollars less than the Hampton Inn.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Pnutbutr3, Thank you for choosing us for your last minute stay! The rates do flex daily, and the weekend rates are typically higher in this area. Next time you stay, give us a call directly, and we can offer you a great rate!

"Charleston Vist"

5
U3248JGtommyl, Virginia Beach, United States 20/11/2017

super motel and staff excellent breakfast excellent location for visiting Charleston Rooms were very clean and beds were new and very comfortable my wife and I had a great motel experience and plan to come back soon

"Comfortable - Good location"

5
nycgal529, New York 18/11/2017

We were warmly welcomed by Shanavia. She was very helpful with explaining where our room was, breakfast hours, wifi pw, etc. Very pleasant and friendly. During our stay and at checkout - everyone at the front desk was always cheerful and helpful. The location was great. About 20 minutes to downtown by car. About 20-30 minutes to Drayton Hall, Middleton Place and Magnolia (to mention a few.) There are a lot of great places to eat in within a mile or so in either direction. Lots of outlets - especially bedside for cpap and charging. Bed was extremely comfortable. TV worked well - lots of stations and viewing guide. The room was very clean and large. King bed with sofa and coffee table. Breakfast room was large, clean, very nicely decorated and the selection of food was generous. No complaints.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi nycgal529! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. We're ecstatic to hear you loved everything from the service, to the location, the comfy beds, and the breakfast. Having a lot of outlets in the room is definitely helpful, too. It sounds like you saw a lot of what beautiful Charleston has to offer, but there's so much more! Hopefully you come back to visit us again to take in the rest of the sites!

"Clean, comfortable, very good breakfast"

4
frugaltravelerDenver, Louisville, Colorado 11/11/2017

We stayed three nights and were very pleased with our room. It was at the back of the hotel (farthest from the highway) so it was very quiet. The room was comfortable and clean. The included hot breakfast was a step above the usual breakfast offerings. The sausage patties and eggs were a welcome addition to the usual waffles, cereal, yogurt, etc. There were even biscuits and gravy! The front desk staff was genuinely friendly and helpful. The location right on the highway made it easy to get downtown quickly without paying the exorbitant prices for staying downtown. I would definitely stay here again if I were in the area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi frugaltravelerDenver! Thank you for the feedback and for choosing to stay with us! We're happy to hear you were very pleased with your room, and that you enjoyed our breakfast spread. We appreciate you and hope to see you again!

"stay oct 29-30 2017 cruise package"

5
joey b, knoxville, tn 11/11/2017

booked primarily for cruise package, was not disappointed. shuttle ran as scheduled, room was nice and clean, everything in room worked, desk was nice and helpful, breakfast was very good with hot and cold selections, ample restaurants located nearby just couldn't ask for a better stay. when we cruise out of charleston again, best western will be my first choice..thanks best western zero complaints...

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi joey b! We hope you had a great time on your cruise, and thank you for making us apart of the trip! We're so glad to hear you enjoyed everything from the ease of booking, to the breakfast, and the convenience of parking and being shuttled to and from the port. We hope to see you next time you're cruising out of Charleston!

"Reasonable room"

4
jpbmn, Bloomington, Minnesota 09/11/2017

A comfortable room with a nice breakfast in an ideal location for the Charleston area. I loved the Angel live oak tree in Johns Isaland and Folly Beach - unique seashore town. I saw two plantations and spent time in historic Charleston with its great dining.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear jpbmn, Thank you for the review! We're so happy that you chose to stay with us, and to have been able to provide suggestions on where to go and what to do in the area. We're delighted that you got to take in all that beautiful Charleston has to offer, and we can't wait to see you again!

"Very nice and quiet"

4
ClosetoFlorida, Schaumburg, Illinois 08/11/2017

Check in was a breeze and our room was on the ground floor. Room is very clean and beds comfortable. Breakfast area is large and good selection. The weather was nice enough to eat outside in a nice area. Landscaping is very good. This is the 3rd BW we have stayed in the last 3 nights and it is the best one so far. Would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello ClosetoFlorida! It is always great to hear when our guests enjoy their stay! We take great pride in providing excellent customer service and amenities to make your stay in Charleston the best one. We hope this means that you will be staying with us again soon!

"Relaxing Cruise Package"

5
JDH03457, Munsonville, NH 07/11/2017

Stayed on a cruise package. We done this here before and never disappointed. This is very convenient both driving into Charleston from I-526 and for the shuttle to the port. My suggestion is to arrive early and just relax. Great BBQ within a very short walk.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear JDH03457, I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Exclent place to stay"

5
toddmV4260KM, Monroe Township, United States 06/11/2017

I highly recommend this hotel. They are pet friendly which is important to me. My room was spotlessly clean when I arrived for the night and it was extremely quiet being far away from the main roadway.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi toddmV4260KM! Thank you for the "excellent" review, and thank you for choosing to stay with us! We really appreciate it, and the recommendation. Hope to see you again soon!

"hotel cruise package"

5
danieljM9869CS, chillicothe, United States 05/11/2017

great hotel,clean,nice breakfast,very helpful staff,shuttled to and from cruise port safely and quickly.what else is there? they even helped us figure out our navigation equipment since i am not very tech. saavy?

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear danieljM9869CS, It was our pleasure serving you, we're so happy to hear everything worked out well with your stay, and we hope you had a great time on the cruise! Be sure to come back to visit us again, there's lots more to do around this beautiful city!

"Excellent value and clean hotel with friendly staff"

5
themartins565, Cincinnati, Ohio 01/11/2017

We stayed at the hotel for two nights while waiting to sail out on a cruise ship. The hotel was recently redone. It was clean and comfortable, with beautiful grounds and large pool. The staff was friendly and helpful and very professional. Breakfast was good with many fresh options. The cruise and park option worked out well, with a smooth transfer too and from the port and safe parking for out vehicle. I would stay here again any time!

"Wonderful stay!"

5
User 31/10/2017

This is a really nice hotel with a great friendly helpful staff. The grounds and room were very clean with the amenities you would expect from a hotel these days. I had been by this hotel many times and have usually stayed at the Sleep Inn next door but when Choice Hotels screwed me out of promotional points for recent stays, I cancelled my reservation at Sleep Inn and reserved here. I am so glad I did. Anymore Choice Hotels I have stayed at have been a toss up as to whether you get a gem or a dud but I was very impressed with Best Western. If this hotel is an example it looks like they have upped their game and I will be using them from now on.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Pamela S, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Overnight stay"

5
User 31/10/2017

Hotel was easy to find. Nice appearance with easy access to highway. Staff were pleasant, helpful and neatly dressed. Clean lobby, dining hall and guest room. Comfortable beds in guest room. Good breakfast selections with large dining all.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the wonderful review, bdgoss! We're so pleased to hear you enjoyed everything from the ease of finding the hotel, to the pleasant helpful staff, to the clean facilities, and the comfy beds. We can't wait to see you again!

"Vacation getaway"

5
sheilamaier, Chattanooga, Tennessee 30/10/2017

We stay here every time we visit Charleston. The hotel has the best breakfast and the staff has always been accommodating. It is a short distance to any of the local beaches and downtown Charleston. We look forward to our next visit.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear sheilamaier, It's always a pleasure having you, thank you for your loyalty to us! And thank you for the kind review, we really appreciate it. We can't wait to see you next time!

"Good, but not great. Ok for the price. Busy"

4
Q4059AErobertp, Saint Helena Island, South Carolina 29/10/2017

Nicely repurposed older motel. Rooms are fresh, but dark. Limited natural ventilation. Old, noisy AC fan. Breakfast was typical motel fare. Fresh fruit would be a plus. Ran out of coffee 2x in 3 days.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Q4059AErobertp, Thank you for the feedback and for choosing to stay with us. We appreciate it and hope to see you again!

"Nice place for good price."

4
melissamV9133JB, Birmingham 24/10/2017

This hotel is close to several restaurants and conveniently located for sightseeing. It is comfortable and had a full hot breakfast. The staff was very helpful. Our tub drain was stopped up, and they came to fix it immediately after we reported it. Rooms open to the outside, no inside corridors, which is what we prefer.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi melissamV9133JB! We are so excited to hear you had a pleasant stay with us! We are always happy to be the hotel of choice when guests come to visit such a beautiful city like Charleston. There are so many activities and restaurants to try so you will have to come back soon to enjoy them all, and we cannot wait to see you again!

"Great location!"

4
JRF11983, Lancaster, Pennsylvania 23/10/2017

My wife and I stayed here for 4 days. It was clean and quiet. The staff was super friendly. We ate breakfast here twice (included with the stay) and it was what you'd expect - eggs, waffles, yogurt, etc. It is 15 min from downtown Charleston which was perfect for us, and there are several AWESOME restaurants within a mile or two.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear JRF11983 Thank you so much for the kind words and taking the time out to complete this review. We appreciate it very much. I'm so happy to hear that you enjoyed your stay with us! I'll certainly pass the along the great feedback to the team. They take pride in the work they do, and it's rewarding for them to hear about how they make such a positive impact on peoples' experiences. Thank you again and we hope to see you soon.

"Visit to Charleston SC"

5
MKPL4-15, Boston, Massachusetts 23/10/2017

Great value....clean....friendly service and very good breakfast. Location was close to downtown with lots of options for places to eat. Had a Dunkin Donuts nearby!!! Great for lovers of DD coffee! Best Western was a much better value than the downtown hotels....and so easy to get to. Greeted warmly by staff. During our road-trip to North and South Carolina we stayed at 4 different hotels....this was by far the best.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MKPL4-15, We really appreciate the feedback! We do our absolute best to provide Southern Hospitality to all of our guests; it is rewarding to hear that our efforts are being recognized. Again, thanks for the wonderful comments and for choosing to stay with us.

"Great Stay!!"

5
kathleenhR8022HC, New York, United States 23/10/2017

The hotel is in a Great location.The rooms are extremely clean and comfortable. Staff us very friendly, polite, professional and helpful. Ample parking which was free and internet was great as well!! I would definitely stay again!!

"My Son's Wedding"

5
lindakF2368AG, Aurora, United States 23/10/2017

We flew to Charleston for my son's wedding and had a wonderful stay at this hotel. The staff was so nice and the rooms were big and comfortable. It was also in a great location close to downtown Charleston so we got to do lots of site seeing. Loved the history there. Thank you Best Western Charleston Inn!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi lindakF2368AG! Our team was delighted to have you as our guest, and we are glad that we could accommodate you to make your experience a pleasant one while you were in Charleston for such an exciting event. We strive for excellent service, and we definitely glad to have such a caring team. We hope to see you again in the near future!

"Fantastic stay close to downtown Charleston"

5
marydX6187ET, Hendersonville, United States 19/10/2017

We booked this hotel due to the close proximity to the downtown Charleston area as well as the great value. This hotel had one of the highest ratings in the area and it did not disappoint. Only a 10 minute drive to downtown helped to make this an easy place to visit.

"Summary of stay"

5
833dickb, Indianapolis, Indiana 19/10/2017

The hotel was nice enough for the price. We liked it and enjoyed our stay. Breakfast was just ok, eggs were scrambled but in one big lump. sausage patties both days, should alternate with bacon or links.

"Ideal base"

5
CaptainswifeCannes, Cannes 17/10/2017

This was an ideal base for exploring the Charleston area. Better value than in town itself with ample parking and quiet, peaceful nights. Our room was clean and comfortable and there is a good sized pool to relax by. They were a little unbending when my husband asked for a late check out as he had an evening flight but other than that it was very good.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear CaptainswifeCannes, It was a pleasure having you and your husband as our guests. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the convenient location, the clean and comfortable room, and the relaxing pool. We hope you come back to visit us again sometime!

"Great getaway"

4
SamanthaKensington, Bridport, United Kingdom 16/10/2017

Great hotel for a few days getaway and visiting Charleston. Fantastic pool and friendly staff. Access to local planet fitness gym. Breakfast provided by Kim. Really tasty. Diner very clean and well laid out.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi SamanthaKensington! So glad to hear you enjoyed everything! Thank you for mentioning all of the wonderful amenities we have to offer, and for taking the time to post a review for us. We really appreciate it, and hope to see you again!

"Pleasant Animal Friendly Hotel"

4
Brett E, Arlington, United States 16/10/2017

This was another good BW hotel. There were no problems and the breakfast was good. The bed was comfy. It was the quality you expect from BW hotel. The TV was on when I walked in and Star Wars was playing so that was a good sign.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Brett E, Thank you for your loyalty to our BW brand! And thank you for choosing to stay with us. We're happy to hear you enjoyed your stay, and that we were able to make it a pleasant one. Hope to see you next time you're visiting Charleston!

"We love this place!"

5
Hope B, Savannah 12/10/2017

We've always enjoyed our stays here and love the updates they recently made. The new decor and furnishings are very nice and well laid out. Our room was exceptionally clean and the bed was so comfortable (and I have back problems). The free breakfast is the best anywhere and the dining area is very welcoming. The staff is wonderful and check-in and check-out were quick, easy and friendly. The location is also very convenient. I can't say enough about this place!

"Good Stay"

4
amherst_reader, Newburyport, Massachusetts 12/10/2017

No question: the best part of this hotel is its large pool with plenty of lounge chairs and nice landscaping. This is not your average roadside motel pool. It's relatively private, well away and hidden from the road, and is surrounded by a large patio with lots of seating. Most of the rooms are double doubles (and by that I do mean double, not queen, beds--so if you're a big guy, be careful when booking!). The rooms are clean, well air-conditioned, and have the expected amenities. The breakfast has ample choices, although a major disappointment was the biscuits (hard and doughy) and gravy (loaded with sausage but sludge-y). In addition to the make-your-own waffles, they also have a pancake maker, which, at the push of a button spits out two hot pancakes per serving. Ingenious! The staff is very polite and efficient. Be warned: if your room ends in 20 thru 49 you will get your morning exercise walking to breakfast! This is good, though, because there is no workout room (passes are available to a Planet Fitness). There are second floor rooms but no elevator, so you will have to hump your luggage upstairs. A sign says help is available, but you will have to call the desk. FYI: although the hotel description doesn't mention it, there is a coin-op laundry for guests. Finally--when you go to fetch ice, be sure to bring your room key because the ice machine won't work without it. You are literally minutes from downtown; however, at "rush hour" the traffic on the Savannah Highway (Rt 17) is very, very heavy and there is a traffic light on just about every block. Be prepared for a lot of stop-and-go.

"Great breakfast"

5
D-31947, Cedar Lake, Indiana 12/10/2017

KIM. Is amazing, she greets everyone with her friendly smile and welcoming personality. Every morning we had a great breakfast. She was very knowledge of the area. Would recommend this place to stay. Great location, good food, friendly personal.

"Overnight stay b4 cruise "

5
Runnermom81, Floyds Knobs, Indiana, United States 08/10/2017

Nicely located hotel, pool outside the supplied towels and pool noodles, staff was pleasant too. Clean room too! Price great for its purpose also. Win win. Free wifi, parking and breakfast. Room also came with hairdryer, iron and ironing board, plenty of towels and hotel amenities (soaps, shampoo and lotion).. it also has tons of wall charger options for all those electronics for you & guests.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Runnermom81, It was our pleasure serving you! Thank you so much for choosing to stay with us, and thank you for pointing out some of the great amenities our hotel has to offer. We hope you come back to visit us again soon and have a great weekend!

"EXCELLENT PLACE TO STAY"

5
E1950YQdonc, PEMBROKE, United States 08/10/2017

Had never stayed at a BW before. BW Charleston was very CLEAN, the room was very SPACIOUS, the STAFF was very helpful & friendly. We enjoyed the afternoon by the pool. Lots of choices nearby for an evening meal. And the following morning I ate a delicious breakfast outside while I read the USA Today that was FREE. Definitely staying there again when near Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear E1950YQdonc, Thanks so much for taking the time to post such a wonderful review. We really appreciate the fact that our guests get to communicate with us through forums such as this one. I was very happy to read that you enjoyed your visit with us, especially your interactions with our staff. We make every effort to hire associates who have a passion for service. It appears that we are on the right track. Again, thank you for your comments. We really look forward to seeing you again.

"Not what I expected"

2
User 05/10/2017

After staying at the Best Western in Myrtle Beach for 4 nights , my husband and I looked forward to another wonderful stay when we checked into the Best Western in Charleston. Much to our displeasure this was not the case. Upon arrival in our room, we found an air purifier running and sitting on the desk. There was a bottle of cleaning solution left in the bathroom and no soap was available. When calling the front desk, the clerk offered to move us to a new room but we opted to stay and have the room cleaned instead. The maintenance man came up and got the purifier and the cleaning solution and brought several bars of soap and some lotion. The next morning when I went to take a shower, I moved the shower curtain and found a washcloth left from the previous guest hanging on the curtain rod. It appeared that this room was not thoroughly cleaned after all. I expressed my displeasure upon check out and was refunded $50 out of our total cost.

"A Gem!"

5
MNM1011, Decatur, Illinois 02/10/2017

What's not to like here? The rooms are well-maintained and very clean. Our sleep experience was wonderful. The landscaping is excellent and so much more than you would expect in an inexpensive hotel. The pool area is large and well-maintained. Breakfasts were more than you normally get, with waffle irons, a pancake machine, eggs, sausage, biscuits and gravy, fruits, cereals and more! The breakfast area is large and very clean with outside dining available. It's a small point, but the business area has Apple's Air Print so I could print wirelessly without any security issues. Loved that! The staff we encountered were all very friendly and eager to make sure we had everything we needed. I also like that the front desk is staffed 24 hours and the night manager was fine with my 5:00 AM appearances for coffee. This hotel is about 15 minutes from the old-town but also has a lot of dining choices nearby. We would definitely stay here again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi MNM1011! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we look forward to your next visit with us!

"Convenient Location, Hotel Renovated(?)"

4
Bill G, Salem, IL 30/09/2017

We did a park and cruise and it worked out great. The shuttle was convenient and our car parked great where it was - it felt secure. The hotel looks like it's been recently renovated and looks great. Recommended.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Bill G! Thank you so much for the awesome review and for the recommendation! It's great to hear we make things so convenient for our cruising guests. We hope you had a great time, and we can't wait to see you for the next one!

"Good experience"

4
Steve T, Fort Wayne, IN 26/09/2017

We used the Park n Cruise package to stay here prior to leaving Charleston on a cruise. The room was great, breakfast good, transportation to and from port went smooth. We will stay here again next time cruising from Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Steve T! We pride ourselves on making things a lot less stressful when it comes to cruising, and we're pleased to hear that we made things run smoothly for you and your family. We hope you had a great time on your cruise, and we can't wait to see you again for the next one!

"Enjoyed Staying Here"

5
wemblelw63, Victoria, Canada 25/09/2017

We had a spacious king room. The bed was very comfortable. The staff were friendly and helpful. The breakfast was very good and items kept well stocked. Great coffee! The pool was great and we used it most days after sightseeing. They are painting the buildings so they look fresh and nice.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear wemblelw63, We're delighted to hear that you "enjoyed staying here!" We love to hear about the great experiences our guests have with us, and we thank you for taking the time to post your feedback. We appreciate it and hope to see you again soon!

"Great Place"

5
Patti C, Charleston, South Carolina 23/09/2017

We stay at the BW Charleston In every time we are in the area. We travel with our crate trained dog and they are always happy to accommodate. We also need a room for the disabled. The room is always spotless. The breakfast is really nice. The entire staff is helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Patti C! It's always a pleasure having you and your family stay with us. Thank you for your loyalty, and for the kind words. We appreciate it and can't wait to see you again!

"Vacation"

5
9shirleys, Hendersonville, North Carolina 21/09/2017

I found the staff to be extremely friendly, professional and went out of their way to be respectful and helpful. It was such a pleasant experience to see such nice staff during a time when there is so much negativity going on in the world. Your employees should be told they are exceptional.b

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 9shirleys, It was our pleasure serving you. Thank you so much for the kind words, it means a lot to us to hear about the exceptional service we strive to provide. We hope you come back to visit us again real soon!

"Seeing the Eclipse and my daughter"

5
JohnGabb08882, South River, New Jersey 15/09/2017

Arrived on the 21st ahead of the eclipse. Staff was really great - offered 'eclipse glasses' while we waited for room. view the eclipse and had a great time. The free breakfast was great - Kim needs to be singled out on this. A tireless worker - great person. Very helpful - and great with helping the little ones get what they needed and also cleaning up after them. She kept everything running smoothly. Refilling all of the items, and a generally nice person.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi JohnGabb08882! Thank you for recognizing Kim, and her outstanding customer service skills! She's a gem, and we're lucky to have her. We're so glad to hear you enjoyed everything, and we hope this means you'll come back for another visit sometime!

"Fabulous"

5
heatherpS8446DF, Honea Path, United States 15/09/2017

Room was so clean and beautiful. Y'all have a gorgeous hotel. I've always heard good things but wow. Will definitely stay there again. It was close to everything we planned to do and see. I loved I was 20 minutes from everywhere we wanted to be. My only disappointment was things being closed that we hand planned to do because of IRMA. So I will definitely be back when the weather's better.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear heatherpS8446DF, Thank you for choosing to stay with us, and for the feedback, we really appreciate it! We hope to see you again soon, the weather's been beautiful this past week! =)

"Running from Irma"

5
johnfK7016GK, Port CHarlotte, United States 14/09/2017

We traveled a long way to find a hotel to accommodate us. They were friendly and professional, and we would definitely return. They have an excellent breakfast, and they are pet friendly. They understood we were scared and exhausted, and they couldn't have been more gracious.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear johnfK7016GK, It was our pleasure being able to accommodate you during the Hurricane. We're happy we were able to ease your fears, and keep you safe during the storm. Hopefully you can come back to visit us again so you can see how beautiful Charleston is when it's not raining. Until then, take care!

"A Happy Customer"

5
dlawr15022, Hilton Head, South Carolina 14/09/2017

We were able to get a room at BW when we evacuated for Irma. Our handicapped room was very nice and the hotel was pet friendly! We found the location to be very convenient to everything and the staff was very accommodating and friendly. We would definitely stay there again, hopefully for pleasure and not for another evacuation.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dlawr15022, We're so pleased to hear you enjoyed your stay with us! We can't wait to see you again, especially if it's for pleasure next time. Thank you for taking the time out to post your comments, we really appreciate the feedback and the effort it takes!

"Very pleased customer"

4
Roger S, Cape Coral, United States 13/09/2017

Great hotel to stay if you have a pet traveling with you...hotel room was quiet with solid walls, hotel staff is friendly and service-oriented. My family and I stayed three nights there during Irma (hurricane) after driving 500+ miles from SW Florida. We were fortunate to find a hotel with vacancy and is pet-friendly to boot (we had our two Pomsky pups with us). Definitely recommend this hotel for its reasonable cost, friendly staff and quiet rooms...the daily complimentary breakfast is handy, and offers a variety of food selection.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Roger S, Thank you so much for the feedback and for choosing to stay with us! It was our pleasure being able to serve the families in need, and their furry friends, during the hurricane. We're glad we could make things easier for everyone, and we hope you get the chance to come back and visit us again!

"Perfect"

5
User 13/09/2017

Everything about our stay was Great! Could not have asked for anything more...it was a very nice place to stay. We evacuated from Brunswick Ga during hurricane Irma. The drive to the motel was easy and the motel was conveniently located. Over all it was perfect! We really like BW.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi F5300LUrobc, It was our pleasure serving you! Thank you so much for the kind words and for choosing to stay with us! We're delighted to hear you enjoyed everything, and that we could make the experience "perfect" for you. We hope you come back to visit us again sometime!

"Great hotel"

5
mistylb, Commerce, Georgia 10/09/2017

This was a great hotel for the money. We had a slight issue with our room but we were moved to a new room. The front desk clerks were great. We had to leave early due to unforseen circumstances but I would stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mistyb, Thank you so much for the kind words and taking the time out to post your comments. We really appreciate the effort! And thank you for choosing to stay with us during the unforeseen circumstances, we appreciate the business as we know you have a lot of places to choose from in the area. We hope to see you again real soon!

"Best Western"

5
User 07/09/2017

Our stay at Best Western in Charleston was very relaxing and accommodating. Our room was clean and the beds were some of the most comfortable I've ever slept on in a hotel. Kim set up a great breakfast for the guests and she was extremely kind to everyone. The pool was clean and the grounds were beautiful. This is definitely the hotel to use if you are staying in Charleston.

"Very Polite Customer Service"

5
nickn933, Wilmington, United States 07/09/2017

Check in was a breeze, the room was clean & designed well, the bathroom was spotless, the bed was comfortable, and check out was easy as well. Everyone we came into contact with was friendly and professional. We enjoyed our time at this hotel and wanted to give a special shout-out to Shanavia, Angel and Da-Quana for their exceptional service. We will definitely stay again when in the area.

"Best Western"

4
518julianeb, Newton Falls, Ohio 06/09/2017

The staff was very friendly. Breakfast was good, pool was nice, room was good, beds were comfortable. Cleaning staff was very helpful. Are was good. Only a 5-10 minute drive to food or dollar store (in case you forget googles).

"Getaway in Charleston"

5
Larry W, Spartanburg 06/09/2017

Very pleased with overall stay. We plan to come back here on our next trip to Charleston. No complaints about room. Very clean and comfortable beds. Good continental breakfast. Would liked to have variety of meats for breakfast, not just sausage. Great large pool, 10' at deepest end. Short drive into historic Charleston. Lot's of eating places nearby. Great stay.

"Nice, comfy stay."

3
User 05/09/2017

The room was clean. Plenty of towels etc....Beds were comfy although the extra blanket i asked for was "rough" They definitely need new blankets. "Service" was quick. I had to call for the refrigerator knob to be turned up (there wasn't one) maintenance came right over & fixed it. The hotel location is "good". It wasn't far from anything that we'd plan to do. We got everywhere within minutes. Breakfast is included & the selection was nice. Our breakfast attendee, Kim, was exceptionally attentive, friendly & kept the dining area clean!

"Dog Hotel"

3
USTravelLover, Harrisburg PA 30/08/2017

Room numbers were hidden behind a wall for some reason. It may have been the rain and damp weather, but I turned the fan off, because the temperature was fine without a/c, but with the people noises outside and the smell of dogs in my room, I had to turn the fan on, just to control the smells and noises. I could hear every wag of the dog's tail beating against the floor upstairs and the people outside were not considerate of other guests when they talked loudly outside into the night, while others were trying to rest. The breakfast was good and the beds were comfortable, but not a high quality experience for me.

"Best Breakfast and great location"

5
Aimee005, Chicago, Illinois 29/08/2017

I loved Kim, the lady working breakfast. She was so nice and the food was plentiful and phenomenal! Best hotel breakfast hands down and best service from Kim! The rooms were nice and neat and the location was very close to the main district.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Aimee005, Thank you for the kind words, especially about our super-star Kim! We really appreciate it, and we can't wait to share this with her. We hope you come back to visit us again!

"Decent, nothing out of the ordinary"

4
User 29/08/2017

We traveled as a couple, rented a room with a king size bed, were located on the first floor. The room was what one might expect, nothing to distinguish it good or bad. The service at check-in was prompt and friendly. Daily room service was neat and clean. Breakfast room was busy, some temporary shortages on food but quickly replaced. On check-in we could not get on-line, messages kept coming up that the network was at capacity. Considering this was 6PM that seemed unlikely. I notified the desk and the two folk there said they never had encountered this before. I tried again and found an 800 number at the bottom of the page so I called it, got a tech directly, and he checked and said the router was not releasing addresses when people retired from the network. He rebooted the system and 6 minutes later we were on and had no further problems. When I went to check out I stood in line four feet or less from a young man who was asking the receptionist for a change of room. They had been there two days, and he, his wife, and 2 children were suffering from multiple bites, red pin pricks he called them and he mentioned picking up a towel from the floor and finding multiple bugs on it. He was told he they did not have a room available to which he could be immediately moved, but he said they would go to the pool area and wait. He was dark haired, about 30 yrs of age, and wore a grey T-shirt with the words Southern Pines Fire on the back of it. We had no problems of this sort, but I felt obliged to report what I witnessed.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Nate W, Thank you kindly for taking the time out to post this review. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Also, we do have regular service to prevent pests, and have contacted our pest control company to inspect the room the gentleman reported having an issue with. Thanks so much again for the feedback and please accept my apologies that you didn't receive the superior service you deserve.

"Great experience during eclipse"

5
thomaslH3709VV, Titusville, Florida 28/08/2017

Staff great, clean, clean, clean... nice pool deck. Lots of parking, not loud area. Perfect place for a fault to grab a few days away from home. We were even given eclipse glasses the day of the eclipse awesome.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear thomaslH3709VV, Thank you for choosing to stay with us and for the feedback! We're so happy you enjoyed your stay and that you were able to make it for such an epic event. We were happy to serve you and we hope you come back to visit us again!

"Best place to stay when away from home"

5
R1158WVpatriciah, Lodi, United States 28/08/2017

I will definitely recommend Best Western Hotel to all I know. MY daughter, who lives in Charleston, stopped over to see my room and your hotel and intends to tell anyone who visits her to go to Best Western.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the 5 star rating and for the recommendation, R1158WVpatriciah! Also, for taking the time out to post a review for us, we very much appreciate the effort it takes. Hope to see you next time you're in Charleston!

"Very good hotel"

4
218shelbyd, Harwinton, Connecticut 21/08/2017

This place was awesome. My boyfriend and I came to Charleston on vacation and we loved the hotel. The colors were very vibrant and the environment was beautiful. We loved the pool and the bed was very comfortable! It is more of a motel type but we liked that because the rooms were easily accessible. I would definitely recommend!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 218shelbyd, We're so glad you chose to stay with us and we're so happy you loved the hotel! Thank you for the recommendation and for taking the time out to post a review about your experience here with us, it means a lot. We hope you come back to visit again sometime!

"pool is amazing!"

5
grandmaBeecher_Il, Beecher,Il 18/08/2017

we loved the pool! Clean and refreshing and pool toys for the kids. All is good. WIFI good. Breakfst good. Location good. Room good. Bed good. Service good .Bathroom good. Number of outlets good. Check in was good. Check out was good. Places nearby to eat was good

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi grandmaBeecher_Il! We loved having you as our guest! Thank you for the kind words, and for choosing to stay with us. It was a pleasure having you and we hope to see you again soon!

"Really enjoyed it!"

5
leeandgails2017, Jackson, South Carolina 17/08/2017

This hotel was very clean, well maintained, and had a lovely pool area. Check out was at noon, and had a breakfast available until 10.30 a.m. Convenient because who wants to be rushed while on holiday? Very friendly staff. Pet friendly. Will most definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi leeandgails2017! We're so happy to hear that you "really enjoyed it!" It Thank you so much for the lovely review, we really appreciate the effort it takes. We hope you come back to visit us next time you're in Charleston!

"Good Choice"

5
Ellie F, Wantagh, New York 16/08/2017

We needed to find a place that would welcome our dog and this was a perfect choice. The room was more than adequate and on the first floor making it easy for us to take her out. The free breakfast was excellent

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Ellie F! It was our pleasure serving you and your furry friend. We're so glad you enjoyed the breakfast and the convenience of being on the first floor. We hope this means you'll be coming back to see us again!

"Good value for the night in Chucktown "

4
Nonsinedeo, Summerville, South Carolina 16/08/2017

Was in Charleston on a Weekend and wanted to stay as close to the peninsula as possible without breaking the bank. This is a good location for a reasonable rate, just a quick Uber ride downtown. The hotel is clean, the beds are comfortable and the breakfast is good. The woman working the breakfast area could have used some help, but that was no fault of hers and more to do with the despicable behavior of some of the "guests"..despite that, I would have no issues staying here again !!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Nonsinedeo, Thank you for taking the time out to post a review! We really appreciate the feedback. Looking forward to seeing you again!

"Great location"

4
User 16/08/2017

Enjoyed our stay. Close to James Island, Folly Beach and downtown Charleston. Room was clean and beds very comfortable. Breakfast was good quality with plenty of choices. The hotel was clean and well kept. Did not use pool but was a very nice area. Plenty of parking. This is a two story hotel and there is no elevator. Something to keep in mind for handicapped people.

"Would recommend"

4
Scout5ca, London, Canada 15/08/2017

We wanted a place that was easy to access downtown (Old) Charleston but didn't really feel like paying 300+ a night to sleep. This place is a great location. Less than 15 minutes to Downtown easy to access. Lots of parking. Many really good restaurants close by. Staff was friendly and helpful. The buildings are older but well maintained and clean. Great pool! Pleasant surprise. It is huge and clean and lots of seating.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mnswp2, Thank you for taking the time to post your comments, and for the recommendation! We really appreciate the feedback. I was delighted to read that you enjoyed your recent visit with us and that our staff was able to provide such friendly and helpful service. As we share these reviews with them, I am sure they will be excited to know their hard work was noticed and appreciated. Again, thank you for your comments. We look forward to serving you again!

"Awesome."

5
ShellyAteHere, Parma, Ohio 08/08/2017

Loved the pool, gardens, breakfast and room decor. We would definitely stay here. Switched to Holiday Inn right down the street on our second day in Charleston because the other couple we booked rooms with had a reservation there for day 2 of our trip. I was so disappointed in having to transfer from the BW. I loved this hotels gardens and the pool was lovely. Awesome, awesome breakfast--omelets, waffles, pancakes with pecan syrup . . .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi ShellyAteHere! So glad to hear you had an "awesome" stay with us! It was really a pleasure having you. It's wonderful to hear such great feedback from our guests, and we're sorry you had to switch places on your 2nd night. I guess it just gives you a reason to come back to visit us again, though. Hope to see you soon, and thank you for choosing to stay with us!

"Roach hotel"

1
User 06/08/2017

I had to change rooms. I saw flying roach. In middle of night second room same thing. The toilet water pressure was not good and,made a fog horn sound during flush. Second room had mix matched bed one high bed one low bed. Rolled over to syrup or drink stains on side of night stand. Filthy!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you kindly for taking the time out to post this review. I am very disappointed to read this as this is definitely not the type of service we are used to offering. I apologize that the room cleanliness was not up to standards. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Also, we do have regular service to prevent pests, and have contacted our pest control company to remedy the issue you've reported happening in your room. Thanks so much again for the feedback and please accept my apologies that you didn't receive the superior service you deserve.

"Nice Property "

4
User 01/08/2017

We stayed here after returning from a cruise, before driving home. The room was very clean with a mini fridge, microwave, ironing board and iron, comfortable bed, nice flatscreen tv and great air conditioner. The pool was amazing with towels, noodle floats, a drinking fountain, laptop plugs around the fencing, and nice lounge recliners. Water clean, great temperature and variable depth from 3-10 ft. with lots of room to relax. Breakfast buffet, pet friendly, computer room and friendly staff. Downside on our stay, breakfast buffet needed to be restocked as several items were empty, towel holder in bathroom was broken, and grounds crew got clippings all over our car after weed whacking. Overall a good stay, need to work on details. We would stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Jeffrey T! We hope you had a great time on your cruise! Thank you for making us a part of the trip, and thank you for all of the feedback, it's greatly appreciated. We hope to see you next time you cruise out of Charleston, or if you're just visiting beautiful city. There's plenty to see and do! Thanks again and take care.