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Best Western Hotel Charleston Inn, Charleston

4.0/5  - basé sur 1475 notations.
1540 Savannah Highway, 29407-7845, Charleston, United States - See map
Best Western Charleston Inn - Best Western Charleston Inn is only 4 miles from downtown Historic Charleston, pristine beaches and award-winning restaurants! The Best Western Charleston Inn is ideally located in the center of Charleston. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located minutes away from downtown and the cruise terminal, Best Western Charleston Inn is a smart choice for romantic getaways, a family vacation or business retreat. Our Charleston, SC hotel is pet-friendly and smoke-free. Relax in well-appointed rooms with thoughtful amenities including refrigerators, microwaves and flat screen TVs with premium cable. Stay connected with free high-speed Internet access, and wake up to a complimentary breakfast. After a busy day on the go, unwind at the largest outdoor pool in the city and enjoy our spacious sundeck surrounded by lush palm trees. Corporate travelers appreciate our proximity to Charleston International Airport and businesses like Roper Hospital, St. Francis Hospital, Medical University of South Carolina and Cummins Turbo Tech. Take care of office tasks at our convenient business center, freshen your travel wardrobe at the guest laundry, or meet with clients in our charming lobby. When hunger pangs strike, you’ll find a wide choice of eateries nearby including steak, seafood, ethnic cuisine and Southern specialties. Casual family restaurants and fast food chains are just minutes from our doorstep. Our prime location is close of many of the city’s most popular destinations. Historic Charleston has incredible shopping and fine dining options, along with special events happening year-round. Enjoy the sights at USS Yorktown, or tour one of the many local plantations for a touch of culture and history. Folly Beach is a favorite destination to relax, soak up the sun and engage in watersports. Shop for bargains at the Citadel Mall and Tanger Outlets, or explore antique shops and boutiques along King Street and East Bay. Whether you are staying for a day or a week, our affordably priced hotel puts the best of Charleston within easy reach.

Best Western

Hotel Charleston Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1476 guest reviews
NOTE ISSUED
Excellent
723
Very Good
480
Average
150
Poor
74
Terrible
50
REFER TO NOTICE
Business Business
84
Couples Couples
570
Family Family
530
Friends getaway Friends getaway
130
Solo travel Solo travel
76
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Love this place"

5
07/12/2018

We are continually surprised by the extra touches in this hotel, which was a bargain considering all the high-end features. Keurig coffee makers in the rooms, full breakfast bar with generous hours, and free passes to Planet Fitness. The rooms are clean and comfortable, staff is very friendly and accommodating. It's the holidays and they even had hot chocolate in the lobby, with whipped cream and candy canes. It's been a real oasis on our extended road trip, after all the surly cookie-cutter chains we've stayed in.

"Night before cruise"

4
06/12/2018

We were very happy with the rooms we booked. Staff was pleasant, hotel and room were very clean. If you are ultra picky don't stay here. But if you want an affordable, pleasant hotel with a full free breakfast this is a great hotel.

"Excellent!"

5
22/11/2018

Best 2 star hotel I've stayed in. Very clean. Check-in staff was beyond friendly and helpful. Keurig in the room was awesome. Internet worked great. Great location not too far from historic downtown charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Dreamer05929203678! Thank you for the excellent review! And, of course, thank you for choosing to stay with us. We appreciate your business and we're delighted to hear you enjoyed your stay. We hope to see you again real soon!

"Great Stay"

5
21/11/2018

Pet friendly. Clean nice rooms. Staff friendly and professional. Would use again. Good location. Came to visit relatives who live onDaniels Island. Fido assisted with reservations. A lab, Corgi, and African Grey parrotwere welcome.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Kathy M! Thank you for the great feedback and for the "5" rating! We loved having you and your furbabies, stay with us and we can't wait to see you again!

"Quiet and nice people "

5
20/11/2018

We decided to spend our budget on eating at fine restaurants instead of staying at a fancy place. We chose to stay here knowing it was out of the historic center. Glad we did. Kim, thé breakfast guru, is charming and manages to find a way to accommodate guests. Even found a guest lactose free stuff. Carol is a most efficient and kind cleaning expert. Free parking. Great dog walking. We used Uber to get into dinner and that worked out great. No reason to fight traffic and look for downtown parking. It wasn't hot enough to swim but the pool is clean and well landscaped. We will stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear hungrytraveler0, Thank you for the lovely review! We are so happy you decided to stay with us, and we thank you for your business, it's much appreciated. We can't wait to see you again! It was our pleasure serving you.

"Friendly Staff & Clean Rooms"

4
20/11/2018

Great hotel 10 minutes from downtown. Staff was friendly and housekeeping was efficient and the hotel was very clean. Wi-fi and breakfast were good and overall experience was great. Would definitely recommend.

"“Great place - too bad it's so far out of town!”"

4
17/11/2018

The room was very comfortable, the pillows were good, and there was lots of lightning in the room. The bath towels dried well, although they were a bit small. There is a great breakfast, with lots of choice, both hot and cold items, including omelette, sausage patties, pancakes and waffles (as well as blueberry waffles!), and hot chocolate. However, we found the location way too far - over 5 miles from the city centre. We were supposed to stay 3 nights, but after 1 night, we changed to accommodations right in the Historic District.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
We thank you for choosing to stay with us, gattara3. And we're happy to hear you enjoyed your stay. We hope to see you again!

"Perfect location"

5
11/11/2018

The front desk staff was very helpful. We arrived much later than planned. I called o make sure there would be no problems and was assured the desk was open 24 hours. They were ready for us when we arrived at 11 pm. The room was clean when we opened the door and was kept clean by the staff. We stayed 3 nights to attend Y'all Fest in downtown Charleston. The location was perfect with a short commute time but all the ammenities we wanted at a great price. The breakfast was excellent. There was a good selection of foods available including waffles, pancakes, eggs, biscuits and pastries. The staff kept the dishes full and the food hot. We will definitely remember this hotel for next year.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Companion56914725837, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team members, take great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with them. Thank you again!

"Perfect stay"

5
11/11/2018

We could not have picked a better hotel for our girls weekend! The lobby is modern and welcoming. The check-in personnel are very helpful and friendly. De-Queda specifically provided exceptional service. Our room was clean and had everything we needed. We did not get much outside noise despite being near the street and slept pretty well. The breakfast was AMAZING. We had to park somewhat far from our room when we arrived late Saturday night but were able to park directly in front of it at other times. We will stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Ashley S! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"My Stay"

5
06/11/2018

I really enjoyed my stay it was comfortable, very clean,your Front desk lady was very nice, Ms.Brandi was very very helpful she is a very outstanding person, everyone that I meant was so nice and kind, I will come again. This is a very awesome team u have,

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Injesusitrust R, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Good Location, Good Price, and Excellent Staff!"

5
05/11/2018

This was a last minute weekend getaway for my wife and I. We've never stayed at a BW, but due to the reasonable rate, location, and reviews I decided to give it a try. From the time we checked in until we left, we were very impressed! Da-Quana, at the front desk, was amazing! Not only did she do her job and get us checked-in quickly, but she took the time to offer suggestions of places to eat as well as print off directions for us. Walking into the room, it was spotless! My wife, over the next couple of days talked to a lady by the name of Kristen, who was responsible for the room being in this condition. Very few places that my wife and I have stayed have impressed us the way that this BW did. From check-in to check-out, this place is SUPERB! As far as location, you are approximately 15 minutes from downtown Charleston. The drive into Charleston, Mt. Pleasant, Sullivans Island, and Isle of Palms is not bad at all. GREAT, GREAT, GREAT place to stay! We will be back!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Paradise09081541160, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Good Location for Visiting Plantations"

4
04/11/2018

Hotel is well positioned for sightseeing but next to the busy Savannah hwy which makes merging really challenging. Few restaurants in the area and not far from shopping centre. The property has two buildings, one around the pool and another one in the back. The pool rooms have large glass windows facing greenery, The other building is extremely dark inside with small windows and facing parking. Might be quieter but the darkness of the room was almost oppressive. It seems that many ground floor rooms were being refurbished. Construction workers were visible, water shut off (we were warned) still did not add to the quality of stay. There was some confusion at the check in. This BW has no elevator so make sure you can climb the stairs. The room itself (other than being dark) had the usual comfortable bed and plenty of pillows. It was clean and bathroom was well equipped. We stayed for 3 nights, did not get service the first day. Our apple devices refused to connect to hotel unsecured wi-fi. On a positive side there was a good hot breakfast, changing daily. Newspapers in the breakfast room. Pleasant reception and breakfast room, business center was guests available. Coffee in the morning and cold drinks in the afternoon. With many options in the area (Sleep Inn next door) management might try to attract guests with some added extras.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Agnes W, Thank you for choosing to stay with us, we really enjoyed having you here. We hope to see you next time you're visiting lovely Charleston!

"BW Charleston:a review"

4
03/11/2018

Room was clean and spacious. Staff was super engaged and working hard for 10s, it was awesome. Pool was beautiful and breakfast was on par. I particularly liked the juice that was available the first couple of nights of my stay... although, I didn't see it the last night. My only criticism was that when I checked in, some how, the wrong Rewards number was entered so I had to get that straightened up. Overall, a good stay. Would be glad to be back.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Barry R, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you next time you're visiting beautiful Charleston!

"Good BW inn"

4
01/11/2018

A few miles outside charleston in a decent neiborhood. Room ok has pool and continental breakfast is good. A good place to stay when on a budget but you have drive the few miles into the city and find park in If i wasbto bid it again would try a b&b to be walkable to the many sites Charleston has to offer

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Richard S, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Very Nice"

5
24/10/2018

We were pleasantly surprised by how nice the Best Western was. We chose this place because it easy to drive to and the parking is free. We called ahead to ask if it might be possible to get our room early because we had a 14 hour drive to get there and wanted to freshen up before the dinner party that afternoon. We arrived at about 1:30 and had immediate access! The place was seriously clean and well maintained by the delightful staff. Our room was on the ground floor and had a lovely view of the beautiful garden surrounding the pool/courtyard. The bed was comfy as were the pillows, the room temperature was easy to adjust and lighting and electrical outlets were good and convenient. I did not like the fact that the bathroom fan had to run to have the light on, it is very loud and becomes annoying. The dining area was clean, well appointed and maintained by a polite and helpful attendant. The food was good with scrambled eggs and bacon available one of our two days and individual omelettes with sausage the second day. There was the usual “make your own” pancake and waffle station, mixed pastries, bagels, breads, and cereals, fresh fruits, milk, cream and juices and of course coffee available with all the condiments including honey, fresh guacamole and outstanding sausage milk gravy! We would go back to this motel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Judy M, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you again!

"Nice, quiet, and clean"

4
23/10/2018

We stayed gere for 5 days recently. This hotel is a nice place to stay. Room was has 2 comfortable double beds, a table with 2 chairs, frig, microwave, and tv. The staff kept our room clean. The breakfast was nice and so was the lacy who worked there. There was a large variety of items each day. One day she even brought us over some yummy pumpkin bread. The tropical trees and flowers are beautiful and they have a nice pool. It was the perfect place for anyone to stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Gjhgirl, Thank you so much for taking the time out to post such an excellent review about our property. We truly appreciate the effort, and your business, and we hope to see you again real soon!

"Excellent"

5
20/10/2018

Just the way a hotel should be. Clean room, friendly staff, well-kept grounds around the hotel. It couldn't have been any nicer. I always stay at a Best Western when I travel, and this is one of the nicest ones I've been to. Can't wait to return for another visit.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jerry F, Thank you for taking the time out to write such an excellent review for us! We really appreciate the effort, as well as your business. We're delighted to hear you enjoyed everything from the clean room, to the grounds, and friendly team. We'd love to see you again if you're ever in the area!

"Great place"

4
18/10/2018

Not knowing anything about Charleston, we chose this place for our 3 day mini-vacay. Although not in the hub of the "tourist" area, it was easy to get to downtown when we drove or with Uber. Room was very clean, beds great and complimentary breakfast was better than some regular restaurants. Would stay again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear bossladyTexas, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about your experience here with us. Take care and we can't wait to see you again!

"Great value"

5
17/10/2018

Having just paid three times the price of this hotel for a Best Western in Asheville, we were really pleased with the comfort and location of this hotel. Staff all friendly, rooms comfortable, pool clean and quiet, great restaurants nearby.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear brightlightcity, It was a pleasure to see all the compliments that you gave our hotel and the overall experience. Thank you for taking the time to post them. We appreciate your business and we can't wait to see you again!

"BW Charleston SC is a Great Choice!"

5
17/10/2018

BW Charleston SC is an excellent value and a wonderful lodging experience! From reservations to check in to check out BW optimizes the customer experience! We have stayed at this BW a number of times and we are always rewarded for our decision!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Traveler653138! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Great Night Out"

5
16/10/2018

It was a spontaneous overnight stay for us. I was greeted with a friendly smile from Dajuana (I think). Clean and spacious room, comfy bed. Loved the 12 pm checkout, because I usually ask for a late checkout when its 11 Kudos!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Luvli D! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. We're ecstatic to hear you loved everything from the service to the 12pm check out time. We hope you come back to visit us again!

"Parent weekend"

5
15/10/2018

This hotel is well worth the money. Friendly staff, very dog friendly, my dog loved the treats. Since we had our dog in the room it made house keeping difficult but they supplied us with what we needed anytime we asked.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi wdolwen! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Swimming pool and gardens were lovely"

5
11/10/2018

Great location west of Charleston with easy access to attractions especially the plantations. Wonderful pancakes for breakfast. Room overlooked the gardens. Staff very pleasant and helpful. Bottles of cold water on "tap" if required.

"Awesome hotel!"

5
07/10/2018

This hotel was a great location!The breakfast was amazing. It's the best I have ever had and I travel moderately! They had a lot of hot and cold options. Also, Jade was wonderful very nice and gave us 3 free bottles of water since there was three of us and said if we needed anything to give her a call or come back to the office! Jade was terrific! I wish there were more people like that especially at a hotel. If I am ever in Charleston again I will definitely book this hotel!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear cpiket86, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Jade, and our team members, take great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with them. Thank you again!

"Such a pleasant surprise!"

5
05/10/2018

To be honest, we were looking for a reasonably priced hotel around Charleston that didn't cost a fortune, and we were so tickled with the Best Western. The only negative I can think of is the traffic on highway 17, but you can't blame them for that. Look for the huge American flag east on the motel on the highway, and start looking around there for the place. The grounds were beautiful - great flowers and greenery. The lobby was immaculate, and I don't think any employee failed to greet us, anywhere we were. The breakfast was not just continental, and was varied from day to day. We used the business center; convenient and good to print out our boarding passes. Plenty of outlets; ironing board, refrigerator, coffee maker, safe - all the things you expect. Quiet, clean, and comfortable. Very nice.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear annenrob, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were pleased, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Stay here"

5
02/10/2018

My husband and I were impressed with this hotel from the moment we arrived. We were greeted by Danet at the door and promptly checked in by Da-Quana and Jade. We were given cups of Sweetgrass tea (a complimentary sweet tea drink that is available all day at the front lobby) and ice cold bottles of water by Danet and offered help with sightseeing information and dinner reservations. Our room was in the back building which made it quiet and gave us a chance to walk through the beautiful grounds and gardens on our way to the lobby and the pool and breakfast area. Our room was quite spacious, with two comfortable beds, a desk, a small table and two chairs, We had plenty of fluffy towels, plenty of hot water for our showers and a small refrigerator and microwave. The breakfast area was quite large with plenty of breakfast choices; hot and cold cereals, pancakes and waffles, eggs and breakfast meats, yogurt, bread, muffins and bagels, juices, coffee and tea, even chocolate milk. The choices varied slightly each day so you did not have to have the same breakfast every day. The staff was so friendly and helpful. I can not say enough good things about this hotel. When you consider the price, there is no way you should stay anywhere else.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi cubana1952! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything! I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Very pleased!"

5
20/09/2018

My husband and I stayed here for 3 nights recently for a short sight seeing trip on our way to Orlando from PA. Our goal was to your Fort Sumter and some area plantations. Arrived late and had a little trouble finding the place at first (drove right by it the first time), but once we found it, we had a pleasant experience. Check in was quick & painless. Once to our room, we discovered no washcloths, but a call to the front desk had washcloths to us on a jiffy! Now for the best parts! I am not overly dramatic, but this bed was THE most comfortable bed I have ever slept in! We got a standard King room, and we loved it! Also, the breakfast is worthy of bragging about. Lots of choices, hot and cold. Had different things on different mornings. Waffles, Pancakes, breakfast sandwiches, eggs, omelettes, sausage, bacon, cereal, yogurt, and much more! Very pleased with the overall experience and would highly recommend! Also conveniently located to area attractions with a little driving. Didn't want to pay the process to stay right in town. Glad I didn't because we were closer enough to everything we wanted to see to make us happy! We saw Fort Sumter from Patriots Point - along with the various ships and attractions. We also toured the Tea Plantation, Angel Tree stand Magnolia Plantation. Would do it all again right from this hotel! Stay here... You won't be sorry!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Laura B, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Mrs"

5
17/09/2018

Enjoyed the beauty and cleanliness of this hotel. Staff very friendly and helpful. Breakfast delicious! Variety of hot food offered each day. Pool clean with fun hostess with cute gifts! Flowers and landscaping so pretty!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Paradise571994, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Nice Hotel"

3
17/09/2018

This hotel was very quiet and in good location if you didn't want to go out to eat or go get food and bring back. There are places around that deliver. I have always had trouble finding hotel that is quiet and does not disturb the dog at night. Didn't have any issues. Slept well.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you kindly for the feedback and for choosing to stay with us, Tammy H. We're disappointed to hear that your overall experience here with us was just "okay" and we wish we could have delivered a better one for you. We apologize and hope to get another chance to impress you in the future.

"Ok stay"

4
15/09/2018

Originally requested upstairs, Room 202, carpet being dried. Switched to Room 105, separate building behind the office was ok. The beds were soft, room fairly clean. The lady at check-in was very nice, friendly and helpful. The breakfast was really good, clean large area and the female staffer was extremely pleasant.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Green Q, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"great hotel for pets and you"

5
08/09/2018

excellent hotel - near everything and extremely gracious - warm staff!! This hotel is near downtown charleston - only 10 to 15 minutes away = 15 minutes to folly beach; large rooms; 2 great areas to walk your dog - with poop bags and deposit cans; large tvs - free HBO; GREAT absolutely GREAT beds!!!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 630margueriter, Thank you so much for the great feedback and the "5". It was a delight to read that your stay was perfect, you enjoyed the bed, and you received great friendly service. We really appreciate you staying with us, and we look forward to your next visit!

"Good, will stay here again."

5
05/09/2018

Nice, friendly, courteous service. We arrived early and wanted to know if we could leave a piece of luggage containing stuff that was temperature sensitive in their office until it was time to check-in. She said our room was ready and told us we could check-in right away. Everything else was good, cleanliness, WiFi, room was made daily, breakfast presentation, helpful servers, breakfast area was clean, express checkout available.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jeannie E, Thank you so much for the lovely review! We're so happy to hear you enjoyed your experience with us and that you were able to take in all the beauty the hotel, and the area, have to offer. It's been our pleasure serving you, and we hope to see you again!

"Won't disappoint "

5
03/09/2018

Checked on Labor Day weekend. No elevator but just on second floor. Beautiful well kept grounds. Breakfast area outside was so relaxing. Older property but rooms were remodeled. Bed was comfy, not a lot of noise through the night.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Pamela M! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Visiting friends on vacation"

5
01/09/2018

Stayed here Aug.27 thur Sept. 1. Was visiting family and also on vacation. I booked this hotel due to the fact it was 25 minutes from the beaches and from my family. I have to say I throughly enjoy my stay. Clean rooms. Awesome staff. The pool was clean and awesome also. The hotel grounds were clean and well groomed. Hotel was in a good location close to a lot of good restaurants. I plan on returning to Charleston in the next few months and will definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Daniel M! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We can't wait for you come back to visit us again, it was a pleasure serving you!

"Great hotel in charleston"

5
01/09/2018

The Best Western Charleston Inn was one of the best hotel stays we have had! All staff were very helpful and friendly. The room was very nice with a fridge and microwave, large flat screen tv with many channels,and good WiFi signal. Beds were nice and comfortable with space to spread out in room. Breakfast was very good with many choices and the ladies stocking it were very attentive. The pool was amazing with lots of lounge chairs and shaded areas, landscaped very nicely, and even had noodles for the guests to use in the pool. The hotel is on a main highway that runs into Charleston with good places to eat nearby. Easy access to beaches about 25 minutes away. We stayed 3 nights during the week and received a great rate. We hope to return to Charleston and would stay here again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello sjren1988, Thank you providing your feedback regarding your most recent stay with us. We strive to ensure our guests have the most enjoyable stay possible and am pleased to hear we exceeded your expectations. I look forward to welcoming you back to the Best Western during your next visit!

"Great room for the price"

4
26/08/2018

Great clean room. The room had two queen beds, mini fridge, microwave, LG flatscreen TV with HDMI connections (2), WI-fi, a mini Keurig coffee maker, one dresser but no closet. No elevator to 2nd floor

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Roz B! Thank you so much for the great review, and for taking the time out of your busy schedule to write and post it! We appreciate the effort very much. Great to hear you thoroughly enjoyed your experience with us, as this is what we strive for. We hope to see you again, and thank you for choosing to stay with us!

"Vacation"

5
26/08/2018

Clean hotel. Friendly, accommodating staff, comfortable beds, good breakfast choices. Used the pool to relax when coming back from city before dinner. Highly recommend to anyone looking to visit Charleston for any reason. Quick 12-15 minute ride into the heart of the city

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Brendan G! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Pleasant Experience"

4
25/08/2018

Our stay at this Best Western was pleasant. The room was comfortable, clean & roomy. The pool was nice & a good size. The grounds were well maintained & daily breakfast was decent. Overall we had a good experience. This location is about 15 min from downtown Charleston, 25 min from Folly beach and a good location in general for the Charleston area. There are grocery stores near by & a lot of restaurants to choose from. It's right off highway 17, which can get you just about anywhere. It's also just 11 min or so from Charleston International Airport. The majority of the staff were friendly, we just had one run in with one of the front desk clerks that was extremely rude. The rates were decent.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MMolina98034, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"My experience"

5
24/08/2018

This Best Western was outstanding, start with Brandi at the front desk to housekeeping, and property was neat and very well kept. I have been to a lot of motels and this motel was easily in the top 3. Thanks everybody for a great stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Tad C, It was a pleasure serving you and we wish you, and your beloved, a Happy 38th Anniversary, and many many more! We hope to see you for the next one! Thank you for choosing to stay with us, it was really great having you.

"Great Hotel"

5
23/08/2018

Friendly clerk, room was nice and clean, wifi was available. Checking out was a breeze, compliment bottle water. Breakfast bar was available.the area that the hotel is location is near nice restaurant .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the awesome review, Patricia W! We're so pleased to hear you enjoyed everything from the ease of check in and the breakfast bar. We can't wait to see you again!

"Great stay and value!"

5
21/08/2018

Great stay. When we arrived the at the front desk was very friendly and professional. We were upgraded to a larger room for being a rewards member. The room was very clean and nicely furnished. The location is very convient to downtown. This hotel s a great value for anyone visiting the Charleston area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear chandlersc, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team members take great pride in the service they provide and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with them. Thank you again!

"Pleasantly Surprised "

5
20/08/2018

We were staying for a bachelorettes party in downtown Charleston for the weekend. The hotel sits about 15 minutes from downtown. Uber was our most frequent choice of transportation due to its ease. The Inn offers a big parking lot for you to park your car without fear. Our room was very clean, no complaints in that regard. The beds were very comfy and I had no trouble sleeping. The breakfast was fine and very well kept. Very clean meeting room. The housekeeper Charlene did an exquisite job on our room. Additionally, the pool is an excellent place to enjoy the Southern sun and relax. I highly recommend this place if you are looking for a place to stay that will not break the bank but still offer an enjoyable experience to explore historic Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear AlScharock, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"Disgusting, dirty, and plain nasty"

1
19/08/2018

the hotel room had pubic hairs on the toilet, stains on the sheets, a non working hair dryer and iron, and no shower curtain. Everything was sticky, including the remote the table top and counter. It's like putting makeup on a pig.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Alan O, Thank you kindly for taking the time out to post this review. I am very disappointed to read this as this is definitely not the type of service we are used to offering. I apologize that the room cleanliness was not up to standards. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Thanks so much again for the feedback and please accept my sincere apologies that you didn't receive the superior service you deserve. We hope you continue to use Best Western for all of your future lodging needs.

"Great stay!"

5
14/08/2018

We really enjoyed our stay here.The staff are so friendly and made you feel so welcome! This a great location for seeing charleston,quiet area but close to everything! Definitely going to continue staying here on our return trips to charleston!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi MiMitotwo! We really enjoyed having you as our guest, and we're so happy to hear you enjoyed everything from the friendly staff and the great location. We can't wait to see you again!

"Great experience"

5
14/08/2018

Fast service great price only there 1 night but experience was good would definitely recommend for friends to stay. This will more than likely be where I stay on my next visit to Charleston as well...

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi jdsmadclown! Thank you so much for the recommendation and for choosing to stay with us! We appreciate your business and we are so pleased to hear that you're considering us as your go-to place to stay while in Charleston. Please give us a call if you need assistance in making your reservations. We look forward to seeing you again!

"Comfortable, Quiet and a good location..."

4
13/08/2018

Having spent the last few days in a Best Western Hotel in Houston on Business, I flew to Charleston to meet another client and decided to stay again at a Best Western Hotel and was not disappointed. The hotel was quiet, comfortable, clean and offered a nice breakfast to kick-start the day. It is well located and close to some very good restaurants and a short drive of 15 minutes from the Town center.. once again I would recommend this hotel to fellow travelers....

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Stephen L, Thank you so much for the recommendation and for your loyalty to our Best Western brand. We appreciate your business and we're delighted to hear you had such a nice experience here with us. We thank you again for choosing to stay with us, and we hope to see you in the future!

"Clean"

5
13/08/2018

I was happy with the appearance of the hotel, the room was comfortable and the pool was nice. I felt safe here with my daughters. Everything was clean and well maintained. I would stay here again happily.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you so much for the kind words, Maureen G! It was a pleasure having you and your family as our guests, and we can't wait to see y'all again!

"BEST HOTEL EXPERIENCE"

5
12/08/2018

We had the best and friendliest service. Hotel room was extremely clean and smelled clean when we walked in. Food in morning was good. Super impressed. Will definitely use them every vacation! Everyone was very polite and helpful. Clean bathroom in lobby. Very quiet hotel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear wicked2rotor2, Thank you for the BEST REVIEW EVER! lol We're so happy you enjoyed the service, the fresh smells, the breakfast, and the cleanliness. It was our pleasure serving you and we can't wait to see you again!

"One of the Nicest BW's Ive stayed in"

4
10/08/2018

This place has a great location right outside of the city, only 15 minutes to downtown/King Street. The lobby is beautifully appointed with coffee in the morning and complimentary breakfast. I went down at 9:45am to see if I could just grab a cup of coffee and a piece of toast but the coffee was out in the breakfast room. Luckily there was some in the lobby! The pool is huge and a great temperature. They are dog friendly which was great as we were traveling with our dog. Our room must have been recently renovated as it was very nicely appointed. Plenty of parking and space to walk the dog. Would absolutely return to this location in a heartbeat.

"Better than home"

5
09/08/2018

You guys are fantastic! I had planned to visit thee office before we left.I much rather share my thoughts face to face. Apologize I did't make it.Blame it on grand boys,weather,& clean,comfortable vacation time.This was not our first stay.Your service has made us keep coming back.In fact,we have NEVER stayed anywhere else since 1st.stay. 9 & 6 yr.old boys know/love your grounds as they do their aunts. The week before w/ you we were in Pa.stayed at one of your competitors. We already know you are better.(no Best Western in area) But WOW!!! The great big difference!! Mark (husband)just couldn't stop comparing.The boys couldn't stay out of the pool. Amazed the wonderful clean,homey set-up everywhere.ALL employees know their job & DO it!! All while caring about us like respected family members. The breakfast not bad either.! Our plan is,God willing to see next year.Thank you for affordable real vacation.

"Beautiful Charleston"

5
09/08/2018

Cannot say one negative word about my experience from checking in at the lobby until checking out express. Best SERVICE friendly and helpful. CLEAN rooms CLEAN pool CLEAN restroom in lobby and free Charleston Southern Sweet tea in the lobby. Any trip to Charleston this is where I am my family will stay.

"Nice hotel but experienced some problems"

2
08/08/2018

We were originally assigned to Rm 106- the room had a really bad smell (wet dog + chlorine). The next day, the light in the bathroom would not work. We saw the front desk and informed them of the light and bad smell of the room. Maintenance was informed and when he walked in the room he immediately went to the front desk and asked them to change our room which they did. As we were packing up our belongings, my boyfriend found a dead cockroach on the floor in the room. My boyfriend scooped it up in a cup and we took it to the front desk. We asked to see the manager but were told the manager had left for the day. We were offered a 10% discount on the room. The new room was fine- the smell was gone and the rest of our stay was uneventful.

"Daughter's apartment move"

5
06/08/2018

This is the second time I stayed here, because it's close to my daughter's apartment on Sam Rittenberg. The front staff is very welcoming. The room was clean. Mine was overlooking the pool and had high ceilings, which my son liked. We didn't eat breakfast there, but I sat in the breakfast room to drink coffee and read the paper. The attendants were very attentive and kept everything full. I would definitely stay here, again, if I needed to be in the West Ashley side of Charleston. It was very convenient to the downtown area for going out to eat or to see the sites.

"Excellent!"

5
02/08/2018

Wonderful property. One of the best in town. Good value, clean, and great breakfast! I would highly recommend! Breakfast was one of the best I have ever saw in a hotel. Staff was very friendly, and accommodating!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear bjsauls77, Thank you for the excellent review and for the recommendation! We appreciate it very much. It was a pleasure having you, and we're so happy to hear you enjoyed your stay! We hope to see you again soon!!

"Best trip every "

5
31/07/2018

Hello this is my first time ever in Charleston I have learned a lot since being here also this is a great hotel with the best staff and great breakfast I will be staying again next year .i wanted to say the housekeeper we had was very nice and I wanted pray for her surgery to go well and that she heals good.Bill the manger is very nice if ever have any issues talk with him and BILL thanks for want you did for us see you next year

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear hawks2019, Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the beautiful city of Charleston, and the teams great service. We can't wait until you come back to visit us again next year!

"Average Hotel"

3
31/07/2018

This hotel is about 15 minutes from downtown Charleston. The room was average, nothing to write home about. The morning breakfast was actually good - so was the coffee! The pool was clean and had plenty of kids in it. The hotel itself is large. They do accept dogs with a dog fee for each dog - no more than 2 dogs. I would have preferred to be downtown Charleston but was unable to find a pet friendly hotel there. If you decide to stay here - it's just an average place.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for taking the time to post your comments and thank you for choosing to stay with us, lsg12. We appreciate your feedback and your business and we hope to see you again.

"Excellent"

5
30/07/2018

We stayed here for a week in late July and it was very nice. Clean rooms , very for beds, great service, and the breakfast was awesome! The pool is very big and had lots of fun toys for the kids to use. It is in distance of many of the major attractions and beaches. Most are within 20 minutes of the hotel. I will stay here again when I return to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear brads532, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you next time you're visiting beautiful Charleston!

"Bring BUGGG spray"

2
30/07/2018

I stayed because I had made reservations (NOT Like the pictures) for the long weekend with friends and I was only sleeping and showering there. I killed BIG bugs, and the smell in the room I stopped to buy an air fresher. The people next door were fighting at 2am. However the front desk staff did greet me with a smile at check in they knew what I was about to experience.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sonjia A, On behalf of our entire team, I would like to apologize for letting you down. I hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 843-571-6100. Thank you for your business and your comments, we trulyt appreciate it.

"Okay..."

3
26/07/2018

Rooms are okay, a little old and very dark. There is no elevator so if you have a lot of luggage, request a room on the ground floor. Lobby is very nice and the breakfast is also good and plenty. The pool was closed unfortunately. Staff was always super friendly and helpful.

"Wedding Trip"

5
26/07/2018

This trip was for our wedding. The staff worked to get us in early to our rooms. Everyone I spoke to had a great attitude. The rooms were spacious and very clean. We will be back for sure. We reserved two rooms, one was a suite which was beautiful and one with two queen beds. The bedding was very comfortable. The amenities couldn't have been better.

"Beautifully redesigned, clean, great location"

5
23/07/2018

Often travel to Charleston and choose to stay in the downtown however unable to find affordable hotel in downtown for this spur of the moment trip. This hotel is close to the downtown (West of Ashley) and was very clean. Appears to have had a recent redesign. Good breakfast bar. Quiet despite being on HWY 17. Will definitely consider staying there again

"Great Stay"

5
23/07/2018

Very clean; staff was very nice and friendly; 15 minute drive to downtown; located close to restaurants and shops; no noise; great breakfast; nothing broken or worn out; excellent place to be because we spent a couple of nights in Myrtle Beach and it was awlful.

"Great value n only 15 min from historic district"

5
09/07/2018

The room was very clean and the property very quiet. They had a wonderful breakfast and are pet friendly. They provided my pup with treats upon arrival and when we left as well.(take note even as pet friendly hotel, you can not let your furry beings go on furniture, which wasnt issue as i carry small portable crate for just such occasions. )The clerk was super friendly and accommodating.The travel to the historic district was quick and easy.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mary p, It was a pleasure having you and your furbaby as our guests. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the convenient location, the clean and comfortable room, and the friendly team. We hope you come back to visit us again!

"Enjoyable Stay"

4
09/07/2018

Friendly, helpful staff and a good location for Downtown or into the country. Our room was clean and well serviced, and the breakfasts were excellent with a wide choice. If you have just flown in from a long journey and want to crash out you may want ear plugs if you have a room overlooking the pool however, things close down around 10.00m pm!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Malcolm-scot, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"Nice Place"

4
08/07/2018

Very comfortable. Great breakfast. Clean. Great wifi. Location was good, it was close to every thing we wanted to see and do. I did have an issue with the taxes charged by the government, 11% but it is not the motel's issue.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Charles F, Thank you for the wonderful review! And for choosing to stay with us, we really appreciate it! We're happy to hear you had a great experience and we hope to see you again soon!

"Great place to stay"

5
29/06/2018

Visited Charleston for the first time and my stay was GREAT! All the staff were great, Charlene was very hospitable and such a wonderful and helpful person. She took time out of what she was doing to see if we needed anything and also suggested things to do and where to eat! I will definitely stay at Best Western when I visit Charleston again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear benschotertina, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Charlene, and our team members, take great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with them. Thank you again!

"Excellent all around"

5
28/06/2018

We stayed here with our dog during CofC orientation. The check in and out were seamless, the staff were friendly and well groomed. The room was clean and quiet and everything was in working order. There is a lovely, clean pool and a breakfast every morning with something for every taste. It is located 15 mins from downtown and easy to get to and from. The beaches are maybe 20 mins away. There are plenty of options to choose from along the route for dining.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Michelle B, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Best stay of our 2 week trip."

5
22/06/2018

I hightly recommend this facility and will return. I would say this is the best facilty we have stayed in during the last 2 years, with about 60 nights in motels. Many restaurants and fuel stations in close proximaty.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Gary D, Thank you so much for the feedback and the recommendation! It was a delight to read that you enjoyed your stay with us. We really appreciate it, and we look forward to your next visit.

"Charleston trip"

5
20/06/2018

Very nice hotel, clean and comfortable. Well located for travel all around Charleston. It's on a very busy road, but set well back so there was no noise. Lots of different types of food nearby and the staff is very helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear tangelotwo, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Great Hotel to stay in!"

5
13/06/2018

This is a Very nice hotel. Everything was great. The grounds around the hotel are beautiful. They are dog friendly with treats for them! Breakfast is good, and comes with the room rate. I can't wait to go back to stay with them again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Schellrb! I'm so glad to hear you were pleased with our accommodations for you and your furry four legged friend! We are always glad to hear positive remarks from our guests and to know that we are doing a great job. We hope the next time you visit the Charleston area that you will stay with us again!

"Always a great stay"

5
09/06/2018

I have stayed at this hotel multiple times during my drive up and down the east coast. I have a dog, so this place is perfect for pets. Staff is always so very friendly as well. I don't always get a coffee maker in my room, but if you ask for a room with a coffee maker, they do accommodate your request. I love the fact that there is a fridge. I don't know if it's just me or what, but I don't ever luck out in getting a fridge in my room when I travel elsewhere and stay at other hotel chains. So I enjoy that when I stay at Best Western. Great price, great staff, and I believe this is a great location.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sharon W, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us again, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you and your fur baby are visiting beautiful Charleston!

"NOT safe for dogs!!!"

2
05/06/2018

All my friends travel with their dogs so there's absolutely no way I would ever recommend this hotel! This hotel is NOT pet friendly as there is a tan and white pit or boxer that lives behind the 2nd building and is able to escape their fence! How do I know? Because this dog escaped and attacked my 20 pound dog this morning! Best Western can claim it's a private fence that isn't their responsibility, but at the end of the day? You can't claim pet friendly if dogs will be attacked by the dog living behind the hotel due to an inadequate fence! I'll never stay here again and due to all my friends traveling with their dogs I will never recommend this hotel... in fact I will tell them to stay away from It because their dog won't be safe!!! Vacation? Ruined!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear robincarver42, We are deeply sorry for what happened to your fur-baby. Rest assured we're doing everything in our power to ensure our future guests, and guests fur-baby's, do not experience the same thing. Again, we are handling this through the proper channels, and if you have any questions or concerns please reach out to us directly. We thank you for choosing to stay with us, and hope you continue using Best Western hotels for your lodging needs.

"charleston inn"

3
02/06/2018

overall ok,should know that it is a motel not a hotel big difference. After a mess up with our room resv and carrying luggage in the heat finally settled. Couldn't highly recommend staying here,the motel thing really disappointed us.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear rroetto, On behalf of our entire team, I would like to apologize for letting you down. I hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 843-571-6100.

"PERFECT"

5
02/06/2018

Stayed just one night beginning of May as I had early morning medical procedure at MUSC. (MUSC will get you a great rate) hotel was extremely clean, beds were super comfortable and property was quiet. Exactly what we were looking for. Everyone was friendly. Breakfast was good. Thank you

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Traci M, Thank you so much for the great feedback and the "5". It was a delight to read that your stay was perfect, you enjoyed the breakfast, and you received great friendly service. We really appreciate you staying with us, and we look forward to your next visit!

"Fabulous revisit to this gem of a hotel"

5
01/06/2018

We first stayed here in Autumn 2014 when it was conveniently located, great pool but tired looking rooms. Fast forward to now and wow! what a difference a makeover makes! The lobby area is both functional and homely & welcoming with 3 sofas and 4 armchairs. Our room didn't disappoint either. The air con (a necessity on our visit) was not overly noisy and again the decor was relaxing to the eye. The breakfast was simple and tasty with numerous courses on offer. The swimming pool was just as we remembered and used for three days running, right up until we checked out! Our only negative is that you could hear other people's plumbing, ie taps and flushes, which made it sound like it was in our room!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello Louise A, Thank you providing your feedback regarding your most recent stay with us. We strive to ensure our guests have the most enjoyable stay possible and am pleased to hear we exceeded your expectations. I look forward to welcoming you back to the Best Western during your next visit!

"Tidy, Quiet Stay"

5
30/05/2018

We genuinely enjoyed our stay at this location. It was a pretty decent drive to get to the beach and anything else we wanted to visit while in the area. The breakfast was a nice selection of the usual breakfast items, and even opportunities to make our own foods fresh.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi sspencer87! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"very nice tourist class property"

4
30/05/2018

Had not stayed here for over 2 years, glad to see that it had been totally renovated, inside and out. Rooms, lobby, grounds, landscaping, pool......all very nice.. The upgraded breakfast was a nice surprise as well. Will stay there when ever we have to be in Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Joan G, It was truly a pleasure serving you again and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Very nice"

5
27/05/2018

Very clean rooms. The pool is big and they provide pool toys and towels. Definitely recommend staying here!! Only 2 floors and no elevators. Does have a washer and dryer and vending area. AC works well. Rooms are nice!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Meghan W! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Average."

3
27/05/2018

I've visited Charleston twice in the last two years. During our first stay we used an Airbnb near Folly Beach and the second time, we used the Best Western Charleston Inn. The Inn is motel style with room doors going to the exterior with multiple buildings. We arrived at 2:15, 45 minutes before check-in time and we were summarily denied an early check-in. That was a first for me; I guess I was somewhat surprised. The actual motel accommodations were fine, but at $230 a night, I would've preferred a few nicer touches. The continental breakfast was average. Another thing that surprised me, returning after a late dinner and drinks at about 12:45 AM, there were absolutely no open parking spaces. We asked the hotel staff and they told us to park in a handicap spot. I definitely didn't feel so great about doing that. The place is okay, but I think in the future I would pay a little more for something nicer or just use an Airbnb again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear whoeats, Thank you for taking the time to post a review regarding your visit with us. We always appreciate guest feedback, be it positive or negative, as it allows us the chance to improve. Thank you for choosing to stay with us, I hope you will continue to choose Best Western's for all your lodging needs.

"nice place to stay"

5
27/05/2018

We recently did an East Coast trip and we loved staying here. It was our first time in this city and the staff was very helpful in getting us to all the tourist destinations. we would stay there again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Christina V, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Great Value, Good Pet-friendly Option"

4
23/05/2018

We stayed two nights at this hotel, during the middle of the week. The hotel was quiet except for a few tour groups moving through. The hotel sits on RT17 which leads you into Charleston with close proximity to restaurants, shopping, gas, etc. You will need a car to get to the city, waterfront, attractions, etc. The rooms were clean and the property was well-tended too. I believe the property just finished renovations on guest rooms. It is a pet-friendly hotel with pet stations outside. Take note: We did receive a noise complaint from a neighboring room for our dogs barking... Couldn't tell if it was because the walls were too thin or the room overlooked the pool area and the dogs got distracted. For this reason, I think more can be done to accommodate pets here.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Kate W, Thank you for taking the time to review our property. We really value the opinions of our guests as it provides us with a road map for improvements. I was happy to read that you enjoyed your stay for the most part and we hope you'll stay with us the next time you visit Charleston.

"A sweet gem!"

5
22/05/2018

It was a delightful stay. Everyone from Front desk staff to breakfast staff was extremely helpful and courteous. The manicured grounds are so refreshing and it was a joy to come down to breakfast and sit outside and enjoy the lovely gardens.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dedetanner, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"“Confusing Room and Building Number”"

4
20/05/2018

Checked in late evening. The front desk ladies were very friendly. A little confusing on the room and building number. I think they are odd and even building numbers. Room was very clean, comfortable and quiet. Continental breakfast was more than we expected. The day shift staff were very friendly too. Would stay again. :))

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear shubie710, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Breakfast/Kim"

5
11/05/2018

The breakfast buffet was excellent. The employee, Kim, who worked the breakfast area was excellent. She was constantly running to fill anything and everything that was empty. She also was pleasant when asked for items/questions. She is a true asset to the company,

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear wendydcmp, I'm delighted to hear that you found your stay to be pleasant. We strive to provide the best accommodations and services to our guests. We're happy you enjoyed the breakfast, as well as Kim's excellent customer service. Thank you for taking the time to fill out a review for us, we really appreciate it and we hope to see you again this summer!

"Very relaxing"

5
09/05/2018

Just a warmer pool. Maybe a sitting area to read other than the lobby, which was also very comfortable. Was pleased with my whole experience. Can't think of any significant improvements that need to be made.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mdavichick, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were pleased, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Nice!"

5
08/05/2018

Cute little hotel. Inexpensive. Very clean. Everyone is super nice. Pool is good. Good distance from Folly and downtown Charleston. Lots of food options around. Had to leave a day early due to a death in the family and was refunded the night we lost:)

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Megan G, Thank you so much for taking the time to post your comments, we truly appreciate it. We're happy to hear you enjoyed your stay and thank you for mentioning all of the nice features the hotel has to offer. Our condolences to you and your family. We're happy to help, especially in those times of need. We hope to see you again, and thanks for choosing to stay with us.

"Very nice experience"

5
07/05/2018

Lovely property, clean rooms and wonderful breakfast. Will definitely recomend this Best Western and would stay here again. We needed a room change to accomodate our needs, and the staff was very helpful and happy to assist.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Karen M! Thank you for the lovely review and for the recommendation. We're so pleased to hear you enjoyed your experience here with us and we can't wait to see you again!

"Gem"

5
07/05/2018

Great location, great employees and a great company. Lots of good restaurant are nearby. Very close to the beaches and the many historical sights around town. I highly recommend this place if you're in or near Charleston!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Lee N! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. We're ecstatic to hear you loved everything from the location, to the service. It sounds like you saw a lot of what beautiful Charleston has to offer, but there's so much more! Hopefully you come back to visit us again to take in the rest of the sites!

"A Beautiful Surprise!"

5
07/05/2018

The Best Western/Charleston Inn far exceeded my expectations. I don't usually stay at Best Western's, but the hotel location suited my needs for the weekend. And WOW...what a beautiful property! The lobby, the rooms, the breakfast area, the pool area....all beautifully decorated and very clean. I loved the beds....they had a nice cushiony top! Every staff person we encountered was friendly and upbeat. I would definitely stay here again. And I'm very picky about where I stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear lesa651, It was a pleasure having you as our guest. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the beautiful property, the clean and comfortable room, and the relaxing pool. We can't wait until you come back to visit us again!

"Relaxing stay"

4
04/05/2018

This property is located a short distance from the downtown Charleston area. The traffic is heavy at peak time early morning and late evening so we tried to avoid getting out on the road during those times. All the employees at this location were very helpful and accommodating.

"Great value"

4
03/05/2018

nicely decorated, comfortable and clean. Very nice staff, especially Rick at the front desk. Really enjoyed the happy hour on Tuesday evening from 6-7 pm. The wings were delicious and the drink was a special treat.

"Immaculate"

4
01/05/2018

Walked in without a reservation with family and was treated quickly and very nicely by staff, including offering info about where to eat an what to see locally. Room was spotless and beds were comfortable. Breakfast had great assortment of hot items including eggs, bacon, sausage, hash, biscuits & gravy and of course make your own waffles.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi C809SQedwardr! Thank you so much for the kind review and for choosing to stay with us! We appreciate it, and are happy to hear you were taken care of promptly by our amazing front desk team, you found the room to be spotless, and that you enjoyed the wide variety of items offered at our breakfast bar. We hope to see you again real soon!

"Bit of a roach problem"

2
30/04/2018

I think the title says it all. I would've given this hotel a 3 or 4 normally. It wasn't fancy, but I knew that going in. It has a microwave & refrigerator. It's close to plenty of restaurants and stores. The complimentary breakfast was actually pretty good... and it was a little different each day. The staff was friendly enough, though I didn't engage too much beyond check in and check out. Even though there wasn't a fitness center, they had free day passes to Planet Fitness (though it wasn't advertised, you just ask at the counter and they'll get you the pass) my main complaint it we found multiple roaches crawling around the room. There was one on the dresser when we came back from dinner one night, one in the bathroom, and one in the separated sink area in the morning. Finding (and killing) three roaches leads me to believe there were plenty more. I don't think we'll be coming back anytime soon to see if they've resolved the problem though.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear FitnessTravels, Thank you kindly for taking the time out to post this review. I am very disappointed to read this as this is definitely not the type of service we are used to offering. I apologize that the room cleanliness was not up to standards. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Also, we do have regular service to prevent pests, and have contacted our pest control company to remedy the issue you've reported happening in your room. Thanks so much again for the feedback and please accept my apologies that you didn't receive the superior service you deserve. We hope to see you again in the future.

"Very happy"

5
29/04/2018

Everyone was awesome,i t help's when you have great customer service from checking in to check out just great. The ladies at the buffet breakfast and the guests was so nice to my special need's son, he said mom let's go back soon.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the awesome review, wilmastevens56! We're so pleased to hear you enjoyed everything from the ease of check in and check out, to the pleasant helpful staff. We can't wait to see you again!

"What a deal"

5
24/04/2018

We just loved our one night stay in this hotel. A huge room with very comfortable beds, lots of towels and a refrigerator. Our room had a pretty pool view; too bad the weather was not cooperating. This hotel offers good free breskfast, and, believe it or not, their coffee is better than the one we had in the historic district the day before.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear katya123502, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again!

"Great pet friendly hotel"

4
22/04/2018

Easy to get to on Southern highway (17). Convienient to downtown and I-26. Very easy to get downtown also. Very clean and great for pets. Lots of areas for walking pets. The staff is very accommodating and helpful

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 32frankb, Thank you so much for taking the time to post such a wonderful review. We really appreciate feedback such as yours as it allows us the chance to improve. I was very happy to read that you and your furry friend enjoyed your visit with us. Our goal is make sure you enjoy not only your stay with us but your visit to Charleston as well. Again, thanks so much for the comments. We hope to see you again.

"Well-maintained BW near Charleston attraction"

5
20/04/2018

We enjoyed our overnight stay at this BW. We had a top floor near the end, facing the pool. The pool was not heated and the water was quite cool. That made for a quiet evening after the sun went down. The room was a good size with two beds. We liked having two sinks. The cathedral ceiling really made the room feel large. The breakfast area was nice and large with different stations. That made the traffic flow much better. There was a good variety of items from which to choose.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Maelrarny, Thank you so much for the review, and for choosing to stay with us! We really appreciate the business, and the feedback. We're happy to hear that you enjoyed your stay and we hope to see you again soon!

"Great location, awesome breakfast"

4
18/04/2018

My husband and I had a romantic (kids-free!!!) getaway, and the hotel a very nice base for all the touristy things we did in Charleston. It is just a 10 or 15 minute drive from downtown Charleston, but the hotel is surrounded by fun, local restaurants. We ate at the Swig and Swine and it was awesome! Our room was on the second story, accessible only by stairs, with an outside door. The room was clean, and I appreciated the Kuerig coffee maker in the room with several coffee options. The hotel staff were very pleasant and helpful. Upon checkout, the lady at the desk asked if I would want any bottles of water for our trip, as they were complimentary. I thought that was a nice touch. The breakfast was the best part of our stay. They had the usual cereals, bagels, yogurt, etc, but we especially enjoyed the biscuits and gravy, egg and cheese omelets, meat (sausage patty one day, bacon the next), and a waffle maker with an option for blueberry waffles. Delicious!! Overall, we definitely felt like we got our money's worth with this hotel, because it was in a great location, it was nice and clean, and had a great staff with wonderful breakfast options.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Katy B, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"I'd rate it at a 4.5"

5
17/04/2018

When we were looking for hotels, this one seemed a bit of a drive to downtown Charleston. We were pleasantly surprised that it is closer than we thought. Our room was quiet and the bed comfortable. I loved having a sofa in the room because chairs are so uncomfortable when relaxing. Another plus, the air conditioner was very quiet. This hotel is close to grocery stores, if you want to have some refreshments in your room, and there are good restaurants close by. The only negative was the breakfast. Neither hubby or I could find something decent to eat from the hot menu selections. If we travel to Charleston again, we plan on staying here. The staff were courteous and helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear crystal543, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Good value, close to downtown"

4
15/04/2018

Decent hotel, around 5 miles from Charleston Centre. It's an easy drive from the hotel to downtown, basically along one road. Excellent staff. Clean comfortable bed, updated room, and pretty grounds with a pool. Because it's on the edge of town close to highways, getting out of town in the morning is fast and easy.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Greenka2014! Thank you so much for the great review, and for taking the time out of your busy schedule to write and post it! We appreciate the effort very much. Great to hear you thoroughly enjoyed your experience with us, as this is what we strive for. We hope to see you again, and thank you for choosing to stay with us!

"Great Stay"

5
15/04/2018

We stayed here for 2 nights recently. I have to admit, I was leery of Best Westerns as they seemed rather rundown generally when viewed from the road. Well, this one was great. Now understand, you are not paying $200+ a night but for being a bigger, touristy city and paying a reasonable rate, this place was fantastic. Breakfast was good, room was very clean, quiet. Our room overlooked the central courtyard and felt like we were somewhere exotic. Staff was very nice. Bedding, linens, amenities were all very good. Parking was free. All together, I can highly recommend this location and hotel for a nice visit to Charleston. It was about 15-20 minutes from King Street, close to James Island and plantations. I think you will be pleased. We were in room 100 and as I mentioned, it was very quiet.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Travel1952, We're so happy to hear that you were pleasantly surprised with your experience with us! Thank you for the great review, and for giving our future guests so much to look forward to. Also, thank you for the recommendation, we really appreciate it and we look forward to seeing you again!

"Best Breakfast"

4
14/04/2018

The breakfast was the best I've seen. The employee (Kim) had all stations clean, well stocked, and outstanding in every way. Kim was very attentive of not only the food, but also to the needs and requests of her guests. Well done Kim!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Kenny D! Thank you so much for choosing to stay with us, and for mentioning Kim and her outstanding service! She's a gem, and we love having her on our team. We appreciate the feedback, and your business, and we hope we get the chance to see you again!

"Nice hotel but pricey."

4
13/04/2018

This hotel was nice and clean. Room in the back was quiet, no street noise. Pool looked nice but did not use it. Breakfast was ok, not great but not bad. Room was on the second floor and they do not have elevators but there was someone who helped us carry our bags up the stairs. Hotel is close enough to historic Charleston that it wasn't an issue because we had a car.

"Best Western Savannah Highway"

5
13/04/2018

Excellent hotel. Very convenient place to stay. Very easy access to historic Charleston, shopping, beaches, and historic plantations. Service staff are terrific I will stay there again in the near future and recommend it to others.

"An Unexpected Surprise"

5
11/04/2018

We often stay in Best Western hotels. The rooms are typically comfortable and well appointed but this time BW went above and beyond. The woman who checked us in was superb - professional, friendly and thorough. We had missed lunch because of our visit to the Charleston Tea Plantation (a must-see because it's the only one in the USA). It was 3:00 p.m. and we were ready to chow down. Her recommendation was the Swig and Swine close by which just happened to serve great barbeque. Back at the hotel, our room was special in that it was on the ground level with its own private forest outside the window. All in all we loved our stay and it is just 20 minutes from downtown.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Kenneth D, Thank you so much for the lovely review! We're so happy to hear you are enjoying your experience with us and that you are taking in all the beauty the hotel, and the area, have to offer. Swig and Swine is one of our local favorites! We hope you get the chance to try out some others as well, such as Fleet Landing, Magnolias, and Early Bird Diner. It's been our pleasure serving you, and please don't hesitate to visit the front desk for some more great recommendations while you're here. Enjoy!

"Good not great, but perfect for the price "

3
09/04/2018

It was a nice hotel. I would have made the choice to spend more money and stay downtown if I go back again . The property and room was clean, however it had the underlying smell like people were smoking previously in the room. Fresh linens and coffee were provided daily. The setup is more like a motel and we were on the second floor, you will walk outside to get to your room. It wasn't loud that was a plus, just people smoking on the walkway between the outdoor rooms made it uncomfortable. The bed and pillows were very comfortable and you can tell it was recently renovated.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jessica R, Thank you for taking the time to post your comments regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Overnight Stay after Attending local Festival"

5
09/04/2018

My wife and I stayed at this hotel after attending the Low Country Cajun festival on James Island. The facility is bright and extremely clean. The room was very clean and comfortable as well. Every one of the staff we encountered were very nice and welcoming. The complimentary breakfast was outstanding! We will definitely utilize this hotel for any of our overnight stays in Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Don W, Thank you so much for choosing to stay with us, we hope you had a great time at the Cajun Festival! (One of our local favorites) And thank you for the outstanding review! We know it takes time from your busy schedule, and we greatly appreciate the effort. We can't wait to see you next time you're visiting beautiful Charleston!

"Great Exprience!"

4
05/04/2018

My sister and I spent five nights here and were so pleased. The room was very clean, had comfortable beds, and even had a little fridge and a microwave. The staff was friendly and very responsive. An unexpected bonus was how good the "continental" breakfast was. Every day there were make-your-own waffles and pancakes, as well as the usual eggs, bacon, sausage, cereal, bagels, and pastries. The only reason I gave this property four stars is that it is situated on a very busy highway and it was difficult to get in and out of the place because of the traffic.

"Beautiful Hotel"

4
04/04/2018

Stayed here for two nights while traveling north from Florida. It is a beautiful facility with comfortable, clean rooms. Staff was very friendly. The breakfast consisted of hot and cold items and served in a nice room. Well landscaped with beautiful azaleas that were in bloom. Would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Thomas C, Thank you so much for the beautifully written review! We appreciate it, and your loyalty to our brand, very much. We're pleased to hear you enjoyed everything from the clean comfortable room, to the friendly staff, and the hot continental breakfast. We hope you get a chance to come back to see us again real soon!

"Great location and clean hotel"

4
03/04/2018

We stayed two nights last week, and had a wonderful stay. The room was not large, but it was clean and had everything that we needed. The breakfast was nice and a great way to start the day. The hotel is located close to a grocery store, restaurants, and other stores. It is located about 20 minutes from Charleston and met our needs. I would stay here again. I gave it a 4 starts due to the size of our room and bathroom.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Pam S! Thank you so much for making us apart of your trip! It was our pleasure serving you. We're so happy to hear you enjoyed your stay with us, and that you found the property conveniently located to everything you needed. We look forward to seeing you again in the future!

"Surprisingly awesome"

4
01/04/2018

I felt I would not be impressed by this hotel so my expectations were low- but it was great! Didn't give 5 stars because it's not a 5 star hotel with 5 star amenities. But it was clean and pretty and my shower was amazing! I will for sure recommend this hotel for visitors to Charleston. We had a microwave, fridge and a keurig. Walls were thin so that's something to be aware of. I used a white noise app on my phone and all was well. Happy travels!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Candy377! Thank you so much for making us a part of your trip! It was a pleasure serving you, and we appreciate the great feedback. Also, thank you for the recommendation and we hope to see you again in the future!

"Superior cleaning staff"

5
31/03/2018

We recently stayed here and our daughter got ill the first night (not due to the hotel!). We told Sarah (the person responsible for cleaning our room) and she couldn't have been kinder. She cleaned the room thoroughly and then asked if our daughter felt better the next time we saw her. We truly appreciated her attention to details and the good care she took of us!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi meghandy24! Thank you for the outstanding review and for mentioning Sarah and her awesome service! I can't wait to share this with her, I'm sure she'll appreciate it very much. She's a hard working gal, and we love having her as part of our team. We thank you for staying with us, and hope to see you again!

"3 NITE STAY"

4
28/03/2018

Visited Charleston and stayed here for 3 nights. Rooms nice and clean, property kept up very well. Breakfast was very adequate with hot choices everyday and well maintained eating area. Too cool for pool area but appeared very neat

"St. Patrick's Day Getaway"

4
26/03/2018

The service from the check in until check out was very good. The room and bathroom were especially cleaned by the Housekeeper - Dianna Hamilton. Ms. Margaret kept the breakfast area restocked during breakfast and she was very helpful. The hotel was very close to the Citadel Mall, where we shopped and saw a movie!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Janice W, Thank you so much for the nice review and for choosing to stay with us! We're delighted to hear you enjoyed everything from the service, to the breakfast, and the proximity to the mall. We appreciate everything and we hope to see you again!

"Family Wedding."

4
24/03/2018

Asked for a handicap room but it was on second floor with no elevator. The motel was full with no first floor rooms. However, the staff made sure we got a first floor room and moved all our belongs for us.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi oldgranddad2018, We're so sorry to have not been able to accommodate you at the time of check in, but we are very happy to hear we made arrangements to get you moved to the first floor, and had your belongings moved to the new room for you as quickly as possible. Thank you for the opportunity to provide you with some great customer service and we hope to see you again real soon!

"Great stay in Charleston"

5
22/03/2018

I would highly recommend this hotel for anyone visiting the Charleston area. Very close to downtown without the high downtown rates. Checkin and checkout were fast and efficient. I was especially impressed by the employee at checkin. Our room was not ready as we had arrived early and she gave us suggestions for nearby restaurants for lunch. She was also ready with maps to downtown and nearby attractions! The room was clean and spacious. Would definitely return.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear scquimby, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Enjoyable Stay"

5
20/03/2018

The room was very clean. Woman at the front desk was very nice and breakfast was great, there were lots of food choices to please everyone. The Hotel is located 3 miles downtown and easy drive to three of the Plantations. They had lots of visitor information in the lobby. I would defiantly stay there again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi macshairplace! It was our pleasure to be able to deliver an enjoyable stay for you. Thank you so much for making us apart of your trip, we appreciate it very much. We're so pleased to hear you enjoyed the clean room, the pleasant front desk, the plentiful breakfast, and the proximity to downtown. We can't wait to see you again!

"Excellent Best Western"

5
16/03/2018

This BW is very clean and well maintained. The front desk staff were friendly and helpful. The breakfast staff and housekeeping did a great job too. The location is close to town, but at a very modest price. We had a great stay!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sprint08, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Great Value"

5
15/03/2018

Great location - close to city for an excellent room. Extremely fast internet. A good breakfast- warm and a variety. Washer and dryer on site, good restaurants nearby. Just a great value for your dollar. Stick with BW when you travel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear edoty, Thank you so much for the great feedback and the "5". It was a delight to read that your stay was excellent, you enjoyed the breakfast, and you received fast internet service. We really appreciate you staying with us, and we look forward to your next visit!

"Great hotel for the price"

5
15/03/2018

We usually stay in a Best Western because is a good price for a standard stay, well, this particular Best Western was one of the best we ever stayed. The room was well decorated and very clean, the rain shower was almost like beeing at home, the have a hairdryer that works really really good!!! The beds were comfortables. The breakfast was until 10:00 during the week and 10:30 on weekends!!!!!! We loved that. And you have several option to choose from to eat, waffles, cereal, fruit, egs, juice, yogourt.... It's in a good location, 15 to 20 min. from downtown depending on the traffic, with markets and restaurants around.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Natyc! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Did not get past the desk"

1
10/03/2018

As we drove up the East Coast staying nightly in Best Western hotels, we hit Charleston. Because the desk clerk was arrogant and condescending, we did not stay. We left and drove to a Motel 6 which cost half as much with a desk clerk who was delightful. Having stayed in 6 or 7 other Best Western hotels on this trip,this was an anomaly.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Lea S, On behalf of our entire team, I would like to apologize for letting you down. I hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 843-571-6100.

"Surprisingly nice"

4
07/03/2018

I had a business trip to Charleston and was looking for an affordable hotel. This came up with good reviews in a decent area close to historic downtown. I was very surprised. While the hotel is an older hotel they have remodeled the rooms and they are very stylish and updated. The Bed was comfortable and the area was quiet. The breakfast in the morning was quite good and had a great selection. I wouldn't hesitate to stay there.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Kenmarsam, Thank you so much for the nice review and for choosing to stay with us. We're pleased to hear you were pleasantly surprised, and that you enjoyed everything from the stylish, updated rooms to the comfortable bed, and the yummy breakfast. We hope to see you again soon!

"Clean and fresh"

4
07/03/2018

This was our first time at a Best Western. We were on a wandering road trip through the south east. After this stay we stayed at Best Westerns the rest of the trip. It is an "older style" exterior entrance motel but it has been extremely well maintained. It is a clean, comfortable, reasonably priced facility inside and out.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi AABradley! Thank you so much for choosing to stay with us, and for your loyalty to our Best Western brand! We're happy to hear you enjoyed your clean, comfortable, reasonably priced stay here with us in Charleston, and that you liked it so much you continued to use BW for the rest of your journey. We hope you're having a great time, and we hope to see you again real soon!

"Clean and fresh"

4
06/03/2018

This older style motel is meticulously maintained. The linens were crisp, fresh and clean. The staff is friendly and willing to help. I would stay here again. The only issue I had was that after staying 3 nights I realized the cleaning crew loves to get started early, so don't expect to sleep in. The comfy bed will make you want to sleep in though.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dockep, Thank you so much for taking the time out to post such a lovely review about our property. We truly appreciate the effort, and your business, and we hope to see you again real soon!

"GREAT"

5
05/03/2018

Everything was wonderful, the staff and facility were excellent. Breakfast the nest morning was great as well. The only issue we ran into was the parking. There wasn't enough parking spaces for the amount of rooms.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi crystalkayland85, Thank you for the "great" review! And for choosing to stay with us, we really appreciate it! We're happy to hear you had a great experience and we hope to see you again soon!

"Couple vacation with dog"

4
03/03/2018

We loved this hotel as it was clean, had comfortable beds and was in a great location. We visited both Charleston and Folly Beach while staying there. The breakfast coffee was amazing and there was a good variety of foods to choose from. It is very dog friendly and in fact our dog was given a bag of treats and two bottles of water when we registered. We would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear magoomason, We're so happy you two and your fur baby enjoyed your experience here with us! Thank you so much for taking the time to post your feedback, we really appreciate it! Can't wait to see you again!

"It's ok."

3
01/03/2018

I've stayed here a month or two for work. I think the second room I got there were cockroaches climbing out of the tub drain. The wifi signal is really weak if you're staying in the back building, if you get one at all. Breakfast is pretty good, but would be better if they mixed it up a bit and added some variety. Other than that I can't complain. Also the ladies at the front desk have always been really nice!

"Great hotel if traveling with your dog"

4
26/02/2018

We were happy to have a clean room with a fridge and microwave. The breakfast was decent compared to other hotels in this price range, and had a really great variety of choices. We were very impressed with the friendly staff. We will stay here again if we come back to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi travelhound3! Thank you for the awesome review, and for choosing to stay with us! We appreciate it, and we're so happy to hear you enjoyed everything and were impressed with our friendly staff. We hope to see you again real soon!

"Park and cruise Charleston"

5
25/02/2018

We stayed at the Best Western the night before our anniversary cruise because of their stay and cruise package. The front desk manager was able to accommodate us, even though we got there early, with an immaculate well appointed room. We skipped breakfast, but the coffee was quite good. The shuttle to the port is a quick 15 minute ride, and they are willing to drive guests at different times. We were instructed to park in the back of the complex, and all was fine when we arrived back six days later. I highly recommend this package, the staff really knows what they're doing.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 103Katherine, I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Meet expectations"

4
24/02/2018

This is a decent hotel, with clean, comfortable and quiet rooms. I appreciate the room having two separate sinks, which is good for family. there are also plenty of built-in USB ports for charging your phones, ipads, kindles, etc. there is an in-room microwave and small fridge. There are plenty of parking and the staff is very friendly and helpful. However, be aware that, even though the hotel is only 4 miles from the cruise port, French Quarter and City Market, it can take 15-20 mins to get there because of heavy traffic on the Savannah Hwy.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi D0n_V! Thank you so much for choosing to stay with us, it was our pleasure serving you! We're so happy you enjoyed the clean, comfortable and quiet rooms. We're here to make things as easy as they can be, and we hope you choose to stay with us whenever visiting beautiful Charleston!

"Great place outside Charleston"

4
18/02/2018

We had a great stay here for two nights. The hotel is very close to Charleston so was easy to get in to town for a tour, and for dinner. This is an old hotel with two floors and the doors to the room to the outside - no elevator so if you have issues with stairs as we do ask for a bottom floor. We did and they accommodated us no problem. The room was small but clean and had all the standard amenities. When we got back from Charleston for our second night, the room had been cleaned and made up. Breakfast was good although they don't always refill the hot dishes very quickly. A good stay, would recommend!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Linjons, It was a pleasure having you as our guest. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the clean and comfortable room, and the breakfast. We can't wait until you come back to visit us again!

"“Good hotel for the price”"

4
17/02/2018

We stayed here 2 nights and found everything to be good except for the smell of urine in the room. The front desk staff was very welcoming. The room was a good size. The breakfast area was a liitle small to accomodate everyone. We had to wait for a table to sit and eat. It was convenient to downtown. Would stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the wonderful review, Momma59! We're so pleased to hear you enjoyed everything and we can't wait to see you again!

"Easy and Cheap Cruise and Park Package"

5
11/02/2018

The service was great the night we stayed in the room. Breakfast had plenty of delicious options. Didn't have to wall a mile to smoke. The price for my family hotel stay with Park and Cruise Shuttle was excellent. I will stay here for every port visit!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi T2700GCamberm! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"No frills, but fantastic!"

5
10/02/2018

We were looking for a comfortable, reasonably priced hotel in Charleston for a short trip to the city, and this Best Western knocked it out of the park! The room was clean, the beds comfy, and the staff kind, helpful, and welcoming. From housekeeping to the front desk to the breakfast attendant, we were treated like valued guests. The location was also awesome. Even during the evening rush it was easy to get downtown and back. It's surrounded by various dining and shopping options as well. If you're looking to a basic hotel for a fair price and attentive hosts, this is your place! We would definitely stay again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Scarlett2206, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Quaint hotel in a good location, especially if you need to stay a while"

4
09/02/2018

Clean rooms and great service. Kim, the breakfast attendant, is awesome. She works very hard to ensure the food is always stocked and will get anything you desire immediately if it is not already out. Front desk attendants are also very courteous and helpful. The only recommendation I would have for the dining room is to have a selection of fresh cut fruit in addition to the apples, oranges and bananas that are already offered.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi monicatoomer1! Thank you for the feedback and for choosing to stay with us! We're happy to hear you were pleased with your room and the service provided by our front desk team and by our breakfast attendant, Kim. I'm sure she'll be delighted when she sees this awesome review, thank you for taking the time out to post it for us. We appreciate you and hope to see you again!

"Southern hospitality a it's finest"

5
09/02/2018

Stayed two nights enroute to Florida. Greeted warmly and graciously by reception desk. Room was clean, quiet and spacious. The staff at this location are outstanding! Breakfast was hot, plentiful and delicious. First time and this area and we asked the staff multiple "touristy" questions. They answered us with politeness an patience. t will be on our itinerary to stay at this Best Western again. Keep up the good work and thank your excellent staff for a great stay!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear oldgeezer58, It was a pleasure having you as our guest. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the convenient location, the clean and comfortable room, and the relaxing pool. We can't wait until you come back to visit us again!

"Clean but aloof staff and lackluster service"

3
06/02/2018

We stayed a couple of nights in comfortable clean room. But if you're hoping for friendly and attentive staff, you may be disappointed. If the food or coffee runs out before 10 a.m., don't expect any effort to them to accommodate or apologize. Staff could use training in customer service.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Paul T, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 843-571-6100.

"great place to stay, wish it was quieter"

4
04/02/2018

i had a great stay here, staff was nice, breakfast was great, room was clean. The only issue i had was the walls to the room were very thin and had very loud people staying next to me. neighbors were up till 1 with the tv blaring on one side and singing on the other side. I'm sure this doesn't happen all the time, but just something to watch out for.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Allan P! Thank you for the great review! We're so happy to hear you enjoyed the room, the breakfast, and the helpful staff. Thank you for staying with us, we appreciate it and can't wait to see you again!

"Great stay if you cruise!"

3
30/01/2018

I wish TA had a good rating because that's what this hotel is. It's not average but it's also not quite to the very good mark. It is, however great if you are heading out of Port Charleston on a cruise. Rooms were fine. Breakfast typical. Price to park and cruise was economical and the transports to and from the port were flawless and swift. A+ on the transfers. Hotel is close to downtown but Savannah Hwy is EXTREMELY busy with traffic. If I ever cruise out of Charleston I would likely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi GM44903! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Great location"

4
29/01/2018

It has a great location. It is just outside Downtown Charleston on the main road into the center of town. The Airport is only a ten-minute drive away. Considering the prices of hotels in Charleston, this hotel has great value.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear timothymU1073UI, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Best Western"

5
29/01/2018

We stayed at three Best Westerns on this trip and this was by far the nicest. Still a motel, but the room was bigger and nicer than average. The free breakfast was good. It's about a 20 minute drive (without traffic) to old downtown Charleston. We had an electric car and there was a charging station just down the block within walking distance. There was a pool but we didn't use it.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Martin H, Thank you for choosing to stay with us, we really enjoyed having you here. The staff will appreciate it when I tell them all about the nice comments. Thank you for taking the time out to provide the great feedback. Thank you again, and we look forward to seeing you next time you're visiting lovely Charleston!

"Good price... questionable security"

3
25/01/2018

Wife and I stayed two nights. There are 2 buildings, and we were put in the sort of lower-end back section. At 1:30 am, someone tried to break into our room through the adjoining room door. My wife yelled at the person (I was sleeping under medication) and they ran out of their room and away. Admittedly we did not report it until the next morning, and they gladly switched us to a room in the front building. They had quite a few construction workers staying there, some of whom would stand around talking loudly in the parking lot. With this being an all outdoor entrance hotel, the sound of those conversations carry. Breakfast was fine, about what one would expect from an economy hotel. The staff was attentive, and that meant a lot with the security issue that came up. We probably wouldn't stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Mitchell C, Thank you for taking the time to post a review. We always appreciate guest feedback as it allows us the chance to improve our operation. I am sorry you did not thoroughly enjoy your visit with us, and were disrupted by the guests next to you. We strive to offer each guest a clean, comfortable room with excellent guest service. I have shared your comments with our team so they can understand how their actions affect our guests, and I'm glad they were able to provide a snese of security to you when the issue was brought to their attention. Again, thank you so much for your comments. We hope you'll give us another chance.

"Nice Stay"

5
22/01/2018

We arrived at 2am to our room. It was in perfect condition. This is an older hotel, but nice. We were located in the second building (not attached to the main building). The breakfast was great! Love the pancake maker.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Sonya D! We're so glad to hear you enjoyed your stay with us. Thank you so much for the kind review, and we hope to see you a gain real soon!

"Great place to stay before or after a cruise"

4
22/01/2018

We looked for a hotel that had a free shuttle to and from the port and where we could park our car during the cruise. This really fit the bill. Our room was great with a comfy bed, microwave, refrigerator, beautiful bathroom and nice view. The staff was welcoming, fast, and very helpful. The shuttle service was very good with next to no wait time and with the shuttle waiting for us when we disembarked. Breakfast had several hot choices and was good. We will stay here again.

"Great hotel, great location,great price."

5
19/01/2018

I was concerned that this Best Western wasn't located in the Historic District, so my first surprise was to find out that it is only 5 minutes driving to King and Meeting Streets!!! It was also close to every major tourist spot in Charleston, just a few minutes driving. The hotel is really good, VERY clean, GREAT breakfast included and a staff that it really is something else and makes the difference! If you are planning to go to Charleston and visit this city, do not waste your money in booking an expensive hotel where to stay. After all, you will spend most of your time outside and you will need a good place where to take a shower and rest at night in order to charge your battery for the next day. And with its location, close to everything, you will be more than happy staying at the Best Western and using the saved money in visiting more places and enjoying the fine restaurants this beautiful city has to offer.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Renejazz! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay.Take care, and we hope to see you again!

"Great place to stay and for cruise parking and shuttle."

5
09/01/2018

Staff is friendly, rates are fair, being able to stay the night, leave my vehicle there and being shuttled to the port for my cruise was great. the continental breakfast was a bonus. Will definitely use them again for future cruises from Charleston,SC.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Jim D! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we can't wait to see you the next time you visit Charleston, cruise or not!

"Charleston "

5
07/01/2018

Great hotel Very central close to heaps of dining options and close to historic areas Rooms are spacious and very clean Breakfast was really good Only negative is people smoking all over the place as rooms are smoke free Buds everywhere and reeks of smoke

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear AmeliavdBerg, Thank you so much for choosing to stay with us. It was discouraging to read that you were not satisfied with the stay, and we would like to extend an apology to you. We certainly appreciate the feedback, as it will only help us to improve. We do hope you will consider staying with us again when you are back in Charleston. Thank you again.

"Great cruise package"

4
07/01/2018

Very convenient pre-cruise package available at this hotel. The shuttle service to and from the port worked out great. We did not even wait when we got off the ship, the shuttle was waiting for us. Hotel was clean and breakfast was included as well.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Jacinallhonesty! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Not What I Expected !"

2
07/01/2018

I checked in to the hotel on my way back from Florida on 12/31/17 to visit some family. i booked the suite until 01/03/2017. The check in was smooth and fast and I went to the suite which was on the second floor. There are no elevators so you do have to carry your bags up the stairs. On first glance the suite seemed nice enough with a spacious living room and dining area with a flat screen tv,microwave and refrigerator and a bedroom and bath room but upon further inspection I noticed that wall outlets didn't work and the bathroom exhaust fan as well as some of the wall outlets to plug up shavers didn't work. As the outside temperatures dropped the living room area temperature dropped to 63 degrees even though I I had the heat set to 74 degrees which by the way was the maximum temperature you could turn the heat up to in the suite. I called the front desk the following morning and they did promptly send the maintenance man to try and correct the problems. He changed the heating system filter was was very dirty but it didn't make the living room any warmer because the problem was that the airflow to the living room air vent was not strong enough to deal with the cold temps which were in the 20's. I called the front desk asked to be put in a another room which they did but they didn't want to give me a room discount for the inconvenience of having to not only downgrade my room but also having to move to it in the cold until I threatened to go next door to the Sleep Inn. My wife did not want to wash our clothes because the laundry room was outside in the cold.( What a dumb idea that is ! ). The free breakfast was decent in a nicely appointed room overlooking the pool and the woman that was in charge of it was very nice. Overall my stay was disappointing and I would not stay there again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear poconohall, Thank you for taking the time to post your comments regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great breakfast!"

4
07/01/2018

The breakfast had lots of choices! I was very impressed with that! We got in late and went straight to bed and then just woke up had breakfast and headed out, so we didn't really do anything else there, but the staff all seemed very nice.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear N6327JNjennab, Thank you for the comments! We're so pleased to hear that you were impressed with our breakfast options. We try to offer a wide variety of options so that everyone has something to enjoy. Thank you again, and we hope to see you back real soon!

"Best Best Best Western"

4
04/01/2018

Kim from continental services, was a delight, courteous and friendly . She provided much needed relief and break from the sub zero snow storm outside, where as such events are normally anomalous for this area.

"Great Value"

5
03/01/2018

The check-in staff was very friendly. The room was in excellent condition, could not tell that this is a pet friendly hotel. GREAT value when you consider the rate. Less than 10 minutes from the tourist areas of Charleston.

"Great place to stay at an excellent value"

5
02/01/2018

I arrived after midnight and was greeted by very friendly front desk staff. She sorted out the mess I had made online a had me in my room in just minuets. upon arrival at my room, I was pleased to find a clean and modern room.I stayed two nights and would have stayed longer but had to get to my next destination!

"Best kept secret"

5
31/12/2017

We were pleasantly surprised with the quality of this Best Western. Rooms were very clean, grounds were very nicely kept, but the best thing is their customer service. Staff is very friendly! My teenagers kept sleeping in and we got to breakfast late (10 min. til closing) They ran out of hot water but made me a pot for tea. We ran out of TP and when we called they were at our door within 2 minutes. At other hotels we would have to hunt them down for anything. We also brought our dog and they have ample areas to walk them. But please clean up after your own pets. Lots of customers did not. My kids want to go back in the summer to enjoy the pool area. We also like the fact it's a couple of miles outside the touristy stuff.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear V3524SXmarkh, I'm delighted to hear that you found your stay to be pleasant. We strive to provide the best accommodations and services to our guests, and we're happy you enjoyed the breakfast as well. Thank you for taking the time to fill out a review for us, we really appreciate it and we hope to see you again this summer!

"Decent property but breakfast could be better "

4
29/12/2017

It's a good value motel near Charleston peninsula with friendly personnel. The room facilities are modern.The breakfast was a bit overcrowded I had to ask for eggs to be supplied and a bit of noise in the rooms as their are next to the parking

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello Franco B, Thank you so much for taking the time to post your comments, we really appreciate it. I'm happy to hear you enjoyed the property and the friendly personnel. Thank you again and we hope to see you soon!

"SC Christmas"

4
28/12/2017

It is a comfortable staying experience. It is conveniently located in the city. I found the music in the lobby very beautiful and with excellent taste. The breakfast was very enjoyable, which was also a great help to our travel schedule

"Bright, quiet, good pool, pancake autobot!"

5
22/12/2017

We stayed 2 nights as we explored Charleston. Really liked this hotel for the comfortable rooms, well lit and spacious breakfast area and the fascinating pancake robot was memorable. It worked very well, because I just had to try it out and was completely satisfied. Staff in the breakfast area was hard working and always checking things were to your satisfaction. Pool got some use, but sunning on the deck was the priority after a day exploring. We would certainly stay again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Ontario76! Thank you for the wonderful review! Also, for choosing to stay with us of course. We are delighted to hear you enjoyed everything from the comfy rooms to the cool pancake maker and the pool. We can't wait to see you again!

"Great value"

5
20/12/2017

Great stay and a great value compared to other hotels in the area. Room was well decorated and clean - staff is friendly and helpful. I would definitely stay here again! Not far from downtown restaurants or the islands.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi mariahS4692HY! Thank you so much for the great review, and for choosing to stay with us! We're so happy to hear you enjoyed everything, and we can't wait to have you stay with us again!

"Decent place"

5
19/12/2017

Booked a room here last minute while taking a detour to Charleston off I95. Nice place, in a good location to down town, clean, friendly staff even offered my service dog a dog biscuit, not noisey at all, we slept well, the price for location was good too.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear harleythunder08, We thank you very much for choosing to stay with us last minute. We hope next time you'll be able to stay for a few more days so you can take in all the beauty and history Charleston has to offer. Thank you again, and we hope you have fun on the rest of your journey!

"Great value"

5
19/12/2017

Stayed at the Best Western in Charleston - quick Lyft/Uber ride to downtown. Great place to stay and prices were great! If you are looking for an affordable hotel that is not too far from downtown, this is a good place to stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi andrewcV1972RS! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Nice, Clean & Affordable"

4
19/12/2017

Rooms were clean, grounds were well maintained. My stay was quiet and the breakfast was good. The location of the hotel was central in the West of the Ashley part of Charleston, making it easy to get around.

"Perfect location close to downtown"

4
18/12/2017

This Best Western motel is perfectly located a few miles outside downtown Charleston - thus much cheaper than staying in the city. Rooms are large and clean, there is a pool, and breakfast is a little better than basic (you can make your own waffles and pancakes). The girls in the reception are friendly - but you can't ask the about anything outside the motel's premises. Never mind.

"Charleston in the Rain"

5
11/12/2017

Booked this trip months ago and thought the price was good. After staying here it was a GREAT price. Clean rooms, friendly staff, good location to attractions. Will stay here again. Beaches are great!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear susannec367, Thank you so much for the lovely review, we appreciate it very much! It was a pleasure having you, and we can't wait to see you again!

"Excellent Hotel"

5
11/12/2017

Very nice hotel with a clean, quiet, safe and comfortable room. May only qualm is the fact this is the fourth review for a one night stay that I've been asked to participate in. How many more to go I wonder?

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi keithsK3398NY! We're so sorry you've been bombarded with emails! However, we are ecstatic to hear you enjoyed your stay with us. We thank you for choosing Best Western and we hope to see you again soon!

"great stay"

5
10/12/2017

pretty outside and in,very clean and neat,room very comfortable and everything worked ! we have stayed at more expensive hotels and gotten much less. pleasant staff, good breakfast bar. room was a nice size - plenty of room to stretch out and be comfortable. very quiet too, we , we did not hear rooms next door. large shower and roomy bathroom.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear marcellah805, We're so happy to hear you had a "great stay" with us! We take pride in providing clean, quiet, comfortable rooms, and great service without the downtown prices. We're glad you were able to take advantage and we hope this means you'll come back to visit us again!

"Is ok"

3
09/12/2017

Staff was very friendly, the room was clean but we found 2 small rouches in the bed on our second day, Breakfast was ok not much selections. Overall the place is ok the best of it is the friendly staff

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Maddelin, Thank you for the information and for choosing to stay with us, we really appreciate it. We hope to see you again soon.

"Nice motel"

5
09/12/2017

I called directly to the motel to make reservations and was greeted by a very pleasant and helpful lady. She took my information and I requested a ground floor because I was traveling with pets. When we arrived, I was given a ground floor on the back side which worked out great for taking the dogs in and out. At nighttime the area was well lighted making you feel safer when going out at night. The doors opened up to the outside. We found the room to be clean and fresh. Everything was in working order. Breakfast the next morning was great and the lady attending to the area kept it clean and stocked. If you are on the backside of the motel, you will have to walk around the other buildings to get to the breakfast area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dasperson, Thank you so much for the kind review! We're happy to hear you enjoyed your stay, and that you were greeted by one of our very pleasant and helpful front desk agents, and that she was able to put you conveniently on the ground level. We're here to make things easier for our guests and we thank you for choosing to stay with us!

"Excellent Quarters"

5
05/12/2017

We wish to thank you for services at Charleston Inn. We were certainly not disappointed by any means with our stay there. We must confess that its location seemed a bit out of place, but certainly convenient. (Nothing wrong on BW's part at all.) We are certainly glad we trusted how we'd found Best Western in the past -- our stay there was very pleasant and the room was excellent! Frankly, this was the best room out of the three we stayed at. We didn't get to meet much staff because we left early morning to get to Fort Lauderdale.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear I9272CLjohnb, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"Great Time."

5
04/12/2017

Everything on this stay was great. Great staff, great room,great breakfast, great location to Charleston downtown and reasonably priced. Could not have ask for more. The staff went out of their way to help us in any way the could. The grounds were keep up nicely. the breakfast staff was great also. Keep up the good work. Would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi tibo1! It was "great" having you, and we can't wait to serve you again! Thank you for choosing us, and for the wonderful review, we really appreciate it!

"Great hotel, good value, just outside of downtown Charleston"

4
01/12/2017

Stayed here five nights while we explored the Charleston area. Location was great, much lower price than downtown hotels but easy to get in/out of town. Breakfast was fine, included hot food items such as mini omelets, waffles, sausage, etc., as well as the other usual items for breakfast. Room was very clean and well maintained every day by the staff, who were always helpful and cheerful, but never obtrusive. I would definitely stay here again on a next visit to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Dave C! We're very happy to hear you enjoyed your experience here with us and that you found the hotel conveniently located, the room well maintained, and the breakfast to be plentiful. We can't wait for your next visit with us!

"Nice Room"

5
01/12/2017

Very courteous staff, nice room, awesome breakfast. The lobby was just decorated for the holidays, wonderful scent. Entire facility was very clean. Only a few miles from downtown Charleston. Able to pull right up to the door for easy unloading/loading of the car. Would definitely book again

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Denese T! Thank you so much for the kind review and for choosing to stay with us! We're delighted to see you enjoyed everything from the courteous staff, the clean facilities, the "awesome" breakfast, and the close proximity to town. We can't wait to see you again!

"Surprisingly Nice"

4
29/11/2017

Great hotel, unbelievably quiet, even though it was full every night. About 12 mins to the main tourist destinations. Given the price it was much nicer than I expected. Very clean, very helpful staff. Breakfast was not the best I've had, but was more than adequate.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sam L, Thank you so much for the nice review and for choosing to stay with us! We're delighted to hear you enjoyed everything from the proximity to downtown, to the helpfulness of the staff, and we hope to see you again!

"Want a good night sleep? this is it!!!"

5
27/11/2017

One of the best features of this hotel is the rooms in the back off the main road and away from the pool for peace and quiet. The pool is beautiful and the breakfast room is more like a dining room with a nice selection of quality foods. A must stay when in Charleston. easy access to downtown or the beaches.

"not what you think it will be"

2
26/11/2017

The rooms all have outside entry and the upstairs rooms must be accessed by an outdoor stair case lots of fun with luggage. Paper Thin walls so very nosy and the room was dirty. the picture and price indicate a much better hotel than it was --about the caliber of a motel 6

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 82kathryns, Thank you very much for taking the time to post your comments about your visit. We appreciate the feedback we get from sites such as this one. I am sorry you did not thoroughly enjoy your visit with us. We strive to offer each guest clean, comfortable accommodations with excellent guest service. Obviously, in your case, we fell short of our goal. Again, thanks so much for taking the time to post your comments. We hope you'll give us another chance.

""Go To" place in Charleston, SC."

5
24/11/2017

Very clean. Staff was attentive and competent, including house-keeping staff. Everything worked as it should. Excellent value for the money. We definitely will stay at this location again. Parking was convenient to the room (room was quiet) and the motel is within walking distance to several excellent restaurants. Excellent value for the money.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi mbM6225YE! We're so happy to hear you've made us your "go to" place in Charleston! Thank you for making us your home away from home, and for the excellent review. We really appreciate it and can't wait to see you again!

"Last minute stay"

4
20/11/2017

This Best Western was nice and staff was nice. The quality of the room compared to the cost of the room were not compatible. The room rate was extremely high especially for a room with street access. The pool was beautiful and a nice size. I would stay here again, hopefully the rate will be less. The rate of the room was only a few dollars less than the Hampton Inn.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Pnutbutr3, Thank you for choosing us for your last minute stay! The rates do flex daily, and the weekend rates are typically higher in this area. Next time you stay, give us a call directly, and we can offer you a great rate!

"Charleston Vist"

5
20/11/2017

super motel and staff excellent breakfast excellent location for visiting Charleston Rooms were very clean and beds were new and very comfortable my wife and I had a great motel experience and plan to come back soon

"Comfortable - Good location"

5
18/11/2017

We were warmly welcomed by Shanavia. She was very helpful with explaining where our room was, breakfast hours, wifi pw, etc. Very pleasant and friendly. During our stay and at checkout - everyone at the front desk was always cheerful and helpful. The location was great. About 20 minutes to downtown by car. About 20-30 minutes to Drayton Hall, Middleton Place and Magnolia (to mention a few.) There are a lot of great places to eat in within a mile or so in either direction. Lots of outlets - especially bedside for cpap and charging. Bed was extremely comfortable. TV worked well - lots of stations and viewing guide. The room was very clean and large. King bed with sofa and coffee table. Breakfast room was large, clean, very nicely decorated and the selection of food was generous. No complaints.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi nycgal529! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. We're ecstatic to hear you loved everything from the service, to the location, the comfy beds, and the breakfast. Having a lot of outlets in the room is definitely helpful, too. It sounds like you saw a lot of what beautiful Charleston has to offer, but there's so much more! Hopefully you come back to visit us again to take in the rest of the sites!

"Clean, comfortable, very good breakfast"

4
11/11/2017

We stayed three nights and were very pleased with our room. It was at the back of the hotel (farthest from the highway) so it was very quiet. The room was comfortable and clean. The included hot breakfast was a step above the usual breakfast offerings. The sausage patties and eggs were a welcome addition to the usual waffles, cereal, yogurt, etc. There were even biscuits and gravy! The front desk staff was genuinely friendly and helpful. The location right on the highway made it easy to get downtown quickly without paying the exorbitant prices for staying downtown. I would definitely stay here again if I were in the area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi frugaltravelerDenver! Thank you for the feedback and for choosing to stay with us! We're happy to hear you were very pleased with your room, and that you enjoyed our breakfast spread. We appreciate you and hope to see you again!

"stay oct 29-30 2017 cruise package"

5
11/11/2017

booked primarily for cruise package, was not disappointed. shuttle ran as scheduled, room was nice and clean, everything in room worked, desk was nice and helpful, breakfast was very good with hot and cold selections, ample restaurants located nearby just couldn't ask for a better stay. when we cruise out of charleston again, best western will be my first choice..thanks best western zero complaints...

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi joey b! We hope you had a great time on your cruise, and thank you for making us apart of the trip! We're so glad to hear you enjoyed everything from the ease of booking, to the breakfast, and the convenience of parking and being shuttled to and from the port. We hope to see you next time you're cruising out of Charleston!

"Reasonable room"

4
09/11/2017

A comfortable room with a nice breakfast in an ideal location for the Charleston area. I loved the Angel live oak tree in Johns Isaland and Folly Beach - unique seashore town. I saw two plantations and spent time in historic Charleston with its great dining.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear jpbmn, Thank you for the review! We're so happy that you chose to stay with us, and to have been able to provide suggestions on where to go and what to do in the area. We're delighted that you got to take in all that beautiful Charleston has to offer, and we can't wait to see you again!

"Very nice and quiet"

4
08/11/2017

Check in was a breeze and our room was on the ground floor. Room is very clean and beds comfortable. Breakfast area is large and good selection. The weather was nice enough to eat outside in a nice area. Landscaping is very good. This is the 3rd BW we have stayed in the last 3 nights and it is the best one so far. Would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello ClosetoFlorida! It is always great to hear when our guests enjoy their stay! We take great pride in providing excellent customer service and amenities to make your stay in Charleston the best one. We hope this means that you will be staying with us again soon!

"Relaxing Cruise Package"

5
07/11/2017

Stayed on a cruise package. We done this here before and never disappointed. This is very convenient both driving into Charleston from I-526 and for the shuttle to the port. My suggestion is to arrive early and just relax. Great BBQ within a very short walk.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear JDH03457, I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Exclent place to stay"

5
06/11/2017

I highly recommend this hotel. They are pet friendly which is important to me. My room was spotlessly clean when I arrived for the night and it was extremely quiet being far away from the main roadway.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi toddmV4260KM! Thank you for the "excellent" review, and thank you for choosing to stay with us! We really appreciate it, and the recommendation. Hope to see you again soon!

"hotel cruise package"

5
05/11/2017

great hotel,clean,nice breakfast,very helpful staff,shuttled to and from cruise port safely and quickly.what else is there? they even helped us figure out our navigation equipment since i am not very tech. saavy?

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear danieljM9869CS, It was our pleasure serving you, we're so happy to hear everything worked out well with your stay, and we hope you had a great time on the cruise! Be sure to come back to visit us again, there's lots more to do around this beautiful city!

"Excellent value and clean hotel with friendly staff"

5
01/11/2017

We stayed at the hotel for two nights while waiting to sail out on a cruise ship. The hotel was recently redone. It was clean and comfortable, with beautiful grounds and large pool. The staff was friendly and helpful and very professional. Breakfast was good with many fresh options. The cruise and park option worked out well, with a smooth transfer too and from the port and safe parking for out vehicle. I would stay here again any time!

"Wonderful stay!"

5
31/10/2017

This is a really nice hotel with a great friendly helpful staff. The grounds and room were very clean with the amenities you would expect from a hotel these days. I had been by this hotel many times and have usually stayed at the Sleep Inn next door but when Choice Hotels screwed me out of promotional points for recent stays, I cancelled my reservation at Sleep Inn and reserved here. I am so glad I did. Anymore Choice Hotels I have stayed at have been a toss up as to whether you get a gem or a dud but I was very impressed with Best Western. If this hotel is an example it looks like they have upped their game and I will be using them from now on.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Pamela S, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Overnight stay"

5
31/10/2017

Hotel was easy to find. Nice appearance with easy access to highway. Staff were pleasant, helpful and neatly dressed. Clean lobby, dining hall and guest room. Comfortable beds in guest room. Good breakfast selections with large dining all.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the wonderful review, bdgoss! We're so pleased to hear you enjoyed everything from the ease of finding the hotel, to the pleasant helpful staff, to the clean facilities, and the comfy beds. We can't wait to see you again!

"Vacation getaway"

5
30/10/2017

We stay here every time we visit Charleston. The hotel has the best breakfast and the staff has always been accommodating. It is a short distance to any of the local beaches and downtown Charleston. We look forward to our next visit.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear sheilamaier, It's always a pleasure having you, thank you for your loyalty to us! And thank you for the kind review, we really appreciate it. We can't wait to see you next time!

"Good, but not great. Ok for the price. Busy"

4
29/10/2017

Nicely repurposed older motel. Rooms are fresh, but dark. Limited natural ventilation. Old, noisy AC fan. Breakfast was typical motel fare. Fresh fruit would be a plus. Ran out of coffee 2x in 3 days.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Q4059AErobertp, Thank you for the feedback and for choosing to stay with us. We appreciate it and hope to see you again!

"Nice place for good price."

4
24/10/2017

This hotel is close to several restaurants and conveniently located for sightseeing. It is comfortable and had a full hot breakfast. The staff was very helpful. Our tub drain was stopped up, and they came to fix it immediately after we reported it. Rooms open to the outside, no inside corridors, which is what we prefer.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi melissamV9133JB! We are so excited to hear you had a pleasant stay with us! We are always happy to be the hotel of choice when guests come to visit such a beautiful city like Charleston. There are so many activities and restaurants to try so you will have to come back soon to enjoy them all, and we cannot wait to see you again!

"Great location!"

4
23/10/2017

My wife and I stayed here for 4 days. It was clean and quiet. The staff was super friendly. We ate breakfast here twice (included with the stay) and it was what you'd expect - eggs, waffles, yogurt, etc. It is 15 min from downtown Charleston which was perfect for us, and there are several AWESOME restaurants within a mile or two.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear JRF11983 Thank you so much for the kind words and taking the time out to complete this review. We appreciate it very much. I'm so happy to hear that you enjoyed your stay with us! I'll certainly pass the along the great feedback to the team. They take pride in the work they do, and it's rewarding for them to hear about how they make such a positive impact on peoples' experiences. Thank you again and we hope to see you soon.

"Visit to Charleston SC"

5
23/10/2017

Great value....clean....friendly service and very good breakfast. Location was close to downtown with lots of options for places to eat. Had a Dunkin Donuts nearby!!! Great for lovers of DD coffee! Best Western was a much better value than the downtown hotels....and so easy to get to. Greeted warmly by staff. During our road-trip to North and South Carolina we stayed at 4 different hotels....this was by far the best.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MKPL4-15, We really appreciate the feedback! We do our absolute best to provide Southern Hospitality to all of our guests; it is rewarding to hear that our efforts are being recognized. Again, thanks for the wonderful comments and for choosing to stay with us.

"Great Stay!!"

5
23/10/2017

The hotel is in a Great location.The rooms are extremely clean and comfortable. Staff us very friendly, polite, professional and helpful. Ample parking which was free and internet was great as well!! I would definitely stay again!!

"My Son's Wedding"

5
23/10/2017

We flew to Charleston for my son's wedding and had a wonderful stay at this hotel. The staff was so nice and the rooms were big and comfortable. It was also in a great location close to downtown Charleston so we got to do lots of site seeing. Loved the history there. Thank you Best Western Charleston Inn!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi lindakF2368AG! Our team was delighted to have you as our guest, and we are glad that we could accommodate you to make your experience a pleasant one while you were in Charleston for such an exciting event. We strive for excellent service, and we definitely glad to have such a caring team. We hope to see you again in the near future!

"Fantastic stay close to downtown Charleston"

5
19/10/2017

We booked this hotel due to the close proximity to the downtown Charleston area as well as the great value. This hotel had one of the highest ratings in the area and it did not disappoint. Only a 10 minute drive to downtown helped to make this an easy place to visit.

"Summary of stay"

5
19/10/2017

The hotel was nice enough for the price. We liked it and enjoyed our stay. Breakfast was just ok, eggs were scrambled but in one big lump. sausage patties both days, should alternate with bacon or links.

"Ideal base"

5
17/10/2017

This was an ideal base for exploring the Charleston area. Better value than in town itself with ample parking and quiet, peaceful nights. Our room was clean and comfortable and there is a good sized pool to relax by. They were a little unbending when my husband asked for a late check out as he had an evening flight but other than that it was very good.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear CaptainswifeCannes, It was a pleasure having you and your husband as our guests. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the convenient location, the clean and comfortable room, and the relaxing pool. We hope you come back to visit us again sometime!

"Great getaway"

4
16/10/2017

Great hotel for a few days getaway and visiting Charleston. Fantastic pool and friendly staff. Access to local planet fitness gym. Breakfast provided by Kim. Really tasty. Diner very clean and well laid out.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi SamanthaKensington! So glad to hear you enjoyed everything! Thank you for mentioning all of the wonderful amenities we have to offer, and for taking the time to post a review for us. We really appreciate it, and hope to see you again!

"Pleasant Animal Friendly Hotel"

4
16/10/2017

This was another good BW hotel. There were no problems and the breakfast was good. The bed was comfy. It was the quality you expect from BW hotel. The TV was on when I walked in and Star Wars was playing so that was a good sign.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Brett E, Thank you for your loyalty to our BW brand! And thank you for choosing to stay with us. We're happy to hear you enjoyed your stay, and that we were able to make it a pleasant one. Hope to see you next time you're visiting Charleston!

"We love this place!"

5
12/10/2017

We've always enjoyed our stays here and love the updates they recently made. The new decor and furnishings are very nice and well laid out. Our room was exceptionally clean and the bed was so comfortable (and I have back problems). The free breakfast is the best anywhere and the dining area is very welcoming. The staff is wonderful and check-in and check-out were quick, easy and friendly. The location is also very convenient. I can't say enough about this place!

"Good Stay"

4
12/10/2017

No question: the best part of this hotel is its large pool with plenty of lounge chairs and nice landscaping. This is not your average roadside motel pool. It's relatively private, well away and hidden from the road, and is surrounded by a large patio with lots of seating. Most of the rooms are double doubles (and by that I do mean double, not queen, beds--so if you're a big guy, be careful when booking!). The rooms are clean, well air-conditioned, and have the expected amenities. The breakfast has ample choices, although a major disappointment was the biscuits (hard and doughy) and gravy (loaded with sausage but sludge-y). In addition to the make-your-own waffles, they also have a pancake maker, which, at the push of a button spits out two hot pancakes per serving. Ingenious! The staff is very polite and efficient. Be warned: if your room ends in 20 thru 49 you will get your morning exercise walking to breakfast! This is good, though, because there is no workout room (passes are available to a Planet Fitness). There are second floor rooms but no elevator, so you will have to hump your luggage upstairs. A sign says help is available, but you will have to call the desk. FYI: although the hotel description doesn't mention it, there is a coin-op laundry for guests. Finally--when you go to fetch ice, be sure to bring your room key because the ice machine won't work without it. You are literally minutes from downtown; however, at "rush hour" the traffic on the Savannah Highway (Rt 17) is very, very heavy and there is a traffic light on just about every block. Be prepared for a lot of stop-and-go.

"Great breakfast"

5
12/10/2017

KIM. Is amazing, she greets everyone with her friendly smile and welcoming personality. Every morning we had a great breakfast. She was very knowledge of the area. Would recommend this place to stay. Great location, good food, friendly personal.

"Overnight stay b4 cruise "

5
08/10/2017

Nicely located hotel, pool outside the supplied towels and pool noodles, staff was pleasant too. Clean room too! Price great for its purpose also. Win win. Free wifi, parking and breakfast. Room also came with hairdryer, iron and ironing board, plenty of towels and hotel amenities (soaps, shampoo and lotion).. it also has tons of wall charger options for all those electronics for you & guests.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Runnermom81, It was our pleasure serving you! Thank you so much for choosing to stay with us, and thank you for pointing out some of the great amenities our hotel has to offer. We hope you come back to visit us again soon and have a great weekend!

"EXCELLENT PLACE TO STAY"

5
08/10/2017

Had never stayed at a BW before. BW Charleston was very CLEAN, the room was very SPACIOUS, the STAFF was very helpful & friendly. We enjoyed the afternoon by the pool. Lots of choices nearby for an evening meal. And the following morning I ate a delicious breakfast outside while I read the USA Today that was FREE. Definitely staying there again when near Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear E1950YQdonc, Thanks so much for taking the time to post such a wonderful review. We really appreciate the fact that our guests get to communicate with us through forums such as this one. I was very happy to read that you enjoyed your visit with us, especially your interactions with our staff. We make every effort to hire associates who have a passion for service. It appears that we are on the right track. Again, thank you for your comments. We really look forward to seeing you again.

"Not what I expected"

2
05/10/2017

After staying at the Best Western in Myrtle Beach for 4 nights , my husband and I looked forward to another wonderful stay when we checked into the Best Western in Charleston. Much to our displeasure this was not the case. Upon arrival in our room, we found an air purifier running and sitting on the desk. There was a bottle of cleaning solution left in the bathroom and no soap was available. When calling the front desk, the clerk offered to move us to a new room but we opted to stay and have the room cleaned instead. The maintenance man came up and got the purifier and the cleaning solution and brought several bars of soap and some lotion. The next morning when I went to take a shower, I moved the shower curtain and found a washcloth left from the previous guest hanging on the curtain rod. It appeared that this room was not thoroughly cleaned after all. I expressed my displeasure upon check out and was refunded $50 out of our total cost.

"A Gem!"

5
02/10/2017

What's not to like here? The rooms are well-maintained and very clean. Our sleep experience was wonderful. The landscaping is excellent and so much more than you would expect in an inexpensive hotel. The pool area is large and well-maintained. Breakfasts were more than you normally get, with waffle irons, a pancake machine, eggs, sausage, biscuits and gravy, fruits, cereals and more! The breakfast area is large and very clean with outside dining available. It's a small point, but the business area has Apple's Air Print so I could print wirelessly without any security issues. Loved that! The staff we encountered were all very friendly and eager to make sure we had everything we needed. I also like that the front desk is staffed 24 hours and the night manager was fine with my 5:00 AM appearances for coffee. This hotel is about 15 minutes from the old-town but also has a lot of dining choices nearby. We would definitely stay here again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi MNM1011! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we look forward to your next visit with us!

"Convenient Location, Hotel Renovated(?)"

4
30/09/2017

We did a park and cruise and it worked out great. The shuttle was convenient and our car parked great where it was - it felt secure. The hotel looks like it's been recently renovated and looks great. Recommended.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Bill G! Thank you so much for the awesome review and for the recommendation! It's great to hear we make things so convenient for our cruising guests. We hope you had a great time, and we can't wait to see you for the next one!

"Good experience"

4
26/09/2017

We used the Park n Cruise package to stay here prior to leaving Charleston on a cruise. The room was great, breakfast good, transportation to and from port went smooth. We will stay here again next time cruising from Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Steve T! We pride ourselves on making things a lot less stressful when it comes to cruising, and we're pleased to hear that we made things run smoothly for you and your family. We hope you had a great time on your cruise, and we can't wait to see you again for the next one!

"Enjoyed Staying Here"

5
25/09/2017

We had a spacious king room. The bed was very comfortable. The staff were friendly and helpful. The breakfast was very good and items kept well stocked. Great coffee! The pool was great and we used it most days after sightseeing. They are painting the buildings so they look fresh and nice.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear wemblelw63, We're delighted to hear that you "enjoyed staying here!" We love to hear about the great experiences our guests have with us, and we thank you for taking the time to post your feedback. We appreciate it and hope to see you again soon!

"Great Place"

5
23/09/2017

We stay at the BW Charleston In every time we are in the area. We travel with our crate trained dog and they are always happy to accommodate. We also need a room for the disabled. The room is always spotless. The breakfast is really nice. The entire staff is helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Patti C! It's always a pleasure having you and your family stay with us. Thank you for your loyalty, and for the kind words. We appreciate it and can't wait to see you again!

"Vacation"

5
21/09/2017

I found the staff to be extremely friendly, professional and went out of their way to be respectful and helpful. It was such a pleasant experience to see such nice staff during a time when there is so much negativity going on in the world. Your employees should be told they are exceptional.b

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 9shirleys, It was our pleasure serving you. Thank you so much for the kind words, it means a lot to us to hear about the exceptional service we strive to provide. We hope you come back to visit us again real soon!

"Seeing the Eclipse and my daughter"

5
15/09/2017

Arrived on the 21st ahead of the eclipse. Staff was really great - offered 'eclipse glasses' while we waited for room. view the eclipse and had a great time. The free breakfast was great - Kim needs to be singled out on this. A tireless worker - great person. Very helpful - and great with helping the little ones get what they needed and also cleaning up after them. She kept everything running smoothly. Refilling all of the items, and a generally nice person.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi JohnGabb08882! Thank you for recognizing Kim, and her outstanding customer service skills! She's a gem, and we're lucky to have her. We're so glad to hear you enjoyed everything, and we hope this means you'll come back for another visit sometime!

"Fabulous"

5
15/09/2017

Room was so clean and beautiful. Y'all have a gorgeous hotel. I've always heard good things but wow. Will definitely stay there again. It was close to everything we planned to do and see. I loved I was 20 minutes from everywhere we wanted to be. My only disappointment was things being closed that we hand planned to do because of IRMA. So I will definitely be back when the weather's better.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear heatherpS8446DF, Thank you for choosing to stay with us, and for the feedback, we really appreciate it! We hope to see you again soon, the weather's been beautiful this past week! =)

"Running from Irma"

5
14/09/2017

We traveled a long way to find a hotel to accommodate us. They were friendly and professional, and we would definitely return. They have an excellent breakfast, and they are pet friendly. They understood we were scared and exhausted, and they couldn't have been more gracious.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear johnfK7016GK, It was our pleasure being able to accommodate you during the Hurricane. We're happy we were able to ease your fears, and keep you safe during the storm. Hopefully you can come back to visit us again so you can see how beautiful Charleston is when it's not raining. Until then, take care!

"A Happy Customer"

5
14/09/2017

We were able to get a room at BW when we evacuated for Irma. Our handicapped room was very nice and the hotel was pet friendly! We found the location to be very convenient to everything and the staff was very accommodating and friendly. We would definitely stay there again, hopefully for pleasure and not for another evacuation.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dlawr15022, We're so pleased to hear you enjoyed your stay with us! We can't wait to see you again, especially if it's for pleasure next time. Thank you for taking the time out to post your comments, we really appreciate the feedback and the effort it takes!

"Very pleased customer"

4
13/09/2017

Great hotel to stay if you have a pet traveling with you...hotel room was quiet with solid walls, hotel staff is friendly and service-oriented. My family and I stayed three nights there during Irma (hurricane) after driving 500+ miles from SW Florida. We were fortunate to find a hotel with vacancy and is pet-friendly to boot (we had our two Pomsky pups with us). Definitely recommend this hotel for its reasonable cost, friendly staff and quiet rooms...the daily complimentary breakfast is handy, and offers a variety of food selection.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Roger S, Thank you so much for the feedback and for choosing to stay with us! It was our pleasure being able to serve the families in need, and their furry friends, during the hurricane. We're glad we could make things easier for everyone, and we hope you get the chance to come back and visit us again!

"Perfect"

5
13/09/2017

Everything about our stay was Great! Could not have asked for anything more...it was a very nice place to stay. We evacuated from Brunswick Ga during hurricane Irma. The drive to the motel was easy and the motel was conveniently located. Over all it was perfect! We really like BW.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi F5300LUrobc, It was our pleasure serving you! Thank you so much for the kind words and for choosing to stay with us! We're delighted to hear you enjoyed everything, and that we could make the experience "perfect" for you. We hope you come back to visit us again sometime!

"Great hotel"

5
10/09/2017

This was a great hotel for the money. We had a slight issue with our room but we were moved to a new room. The front desk clerks were great. We had to leave early due to unforseen circumstances but I would stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mistyb, Thank you so much for the kind words and taking the time out to post your comments. We really appreciate the effort! And thank you for choosing to stay with us during the unforeseen circumstances, we appreciate the business as we know you have a lot of places to choose from in the area. We hope to see you again real soon!

"Best Western"

5
07/09/2017

Our stay at Best Western in Charleston was very relaxing and accommodating. Our room was clean and the beds were some of the most comfortable I've ever slept on in a hotel. Kim set up a great breakfast for the guests and she was extremely kind to everyone. The pool was clean and the grounds were beautiful. This is definitely the hotel to use if you are staying in Charleston.

"Very Polite Customer Service"

5
07/09/2017

Check in was a breeze, the room was clean & designed well, the bathroom was spotless, the bed was comfortable, and check out was easy as well. Everyone we came into contact with was friendly and professional. We enjoyed our time at this hotel and wanted to give a special shout-out to Shanavia, Angel and Da-Quana for their exceptional service. We will definitely stay again when in the area.

"Best Western"

4
06/09/2017

The staff was very friendly. Breakfast was good, pool was nice, room was good, beds were comfortable. Cleaning staff was very helpful. Are was good. Only a 5-10 minute drive to food or dollar store (in case you forget googles).

"Getaway in Charleston"

5
06/09/2017

Very pleased with overall stay. We plan to come back here on our next trip to Charleston. No complaints about room. Very clean and comfortable beds. Good continental breakfast. Would liked to have variety of meats for breakfast, not just sausage. Great large pool, 10' at deepest end. Short drive into historic Charleston. Lot's of eating places nearby. Great stay.

"Nice, comfy stay."

3
05/09/2017

The room was clean. Plenty of towels etc....Beds were comfy although the extra blanket i asked for was "rough" They definitely need new blankets. "Service" was quick. I had to call for the refrigerator knob to be turned up (there wasn't one) maintenance came right over & fixed it. The hotel location is "good". It wasn't far from anything that we'd plan to do. We got everywhere within minutes. Breakfast is included & the selection was nice. Our breakfast attendee, Kim, was exceptionally attentive, friendly & kept the dining area clean!

"Dog Hotel"

3
30/08/2017

Room numbers were hidden behind a wall for some reason. It may have been the rain and damp weather, but I turned the fan off, because the temperature was fine without a/c, but with the people noises outside and the smell of dogs in my room, I had to turn the fan on, just to control the smells and noises. I could hear every wag of the dog's tail beating against the floor upstairs and the people outside were not considerate of other guests when they talked loudly outside into the night, while others were trying to rest. The breakfast was good and the beds were comfortable, but not a high quality experience for me.

"Best Breakfast and great location"

5
29/08/2017

I loved Kim, the lady working breakfast. She was so nice and the food was plentiful and phenomenal! Best hotel breakfast hands down and best service from Kim! The rooms were nice and neat and the location was very close to the main district.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Aimee005, Thank you for the kind words, especially about our super-star Kim! We really appreciate it, and we can't wait to share this with her. We hope you come back to visit us again!

"Decent, nothing out of the ordinary"

4
29/08/2017

We traveled as a couple, rented a room with a king size bed, were located on the first floor. The room was what one might expect, nothing to distinguish it good or bad. The service at check-in was prompt and friendly. Daily room service was neat and clean. Breakfast room was busy, some temporary shortages on food but quickly replaced. On check-in we could not get on-line, messages kept coming up that the network was at capacity. Considering this was 6PM that seemed unlikely. I notified the desk and the two folk there said they never had encountered this before. I tried again and found an 800 number at the bottom of the page so I called it, got a tech directly, and he checked and said the router was not releasing addresses when people retired from the network. He rebooted the system and 6 minutes later we were on and had no further problems. When I went to check out I stood in line four feet or less from a young man who was asking the receptionist for a change of room. They had been there two days, and he, his wife, and 2 children were suffering from multiple bites, red pin pricks he called them and he mentioned picking up a towel from the floor and finding multiple bugs on it. He was told he they did not have a room available to which he could be immediately moved, but he said they would go to the pool area and wait. He was dark haired, about 30 yrs of age, and wore a grey T-shirt with the words Southern Pines Fire on the back of it. We had no problems of this sort, but I felt obliged to report what I witnessed.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Nate W, Thank you kindly for taking the time out to post this review. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Also, we do have regular service to prevent pests, and have contacted our pest control company to inspect the room the gentleman reported having an issue with. Thanks so much again for the feedback and please accept my apologies that you didn't receive the superior service you deserve.

"Great experience during eclipse"

5
28/08/2017

Staff great, clean, clean, clean... nice pool deck. Lots of parking, not loud area. Perfect place for a fault to grab a few days away from home. We were even given eclipse glasses the day of the eclipse awesome.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear thomaslH3709VV, Thank you for choosing to stay with us and for the feedback! We're so happy you enjoyed your stay and that you were able to make it for such an epic event. We were happy to serve you and we hope you come back to visit us again!

"Best place to stay when away from home"

5
28/08/2017

I will definitely recommend Best Western Hotel to all I know. MY daughter, who lives in Charleston, stopped over to see my room and your hotel and intends to tell anyone who visits her to go to Best Western.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the 5 star rating and for the recommendation, R1158WVpatriciah! Also, for taking the time out to post a review for us, we very much appreciate the effort it takes. Hope to see you next time you're in Charleston!

"Very good hotel"

4
21/08/2017

This place was awesome. My boyfriend and I came to Charleston on vacation and we loved the hotel. The colors were very vibrant and the environment was beautiful. We loved the pool and the bed was very comfortable! It is more of a motel type but we liked that because the rooms were easily accessible. I would definitely recommend!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 218shelbyd, We're so glad you chose to stay with us and we're so happy you loved the hotel! Thank you for the recommendation and for taking the time out to post a review about your experience here with us, it means a lot. We hope you come back to visit again sometime!

"pool is amazing!"

5
18/08/2017

we loved the pool! Clean and refreshing and pool toys for the kids. All is good. WIFI good. Breakfst good. Location good. Room good. Bed good. Service good .Bathroom good. Number of outlets good. Check in was good. Check out was good. Places nearby to eat was good

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi grandmaBeecher_Il! We loved having you as our guest! Thank you for the kind words, and for choosing to stay with us. It was a pleasure having you and we hope to see you again soon!

"Really enjoyed it!"

5
17/08/2017

This hotel was very clean, well maintained, and had a lovely pool area. Check out was at noon, and had a breakfast available until 10.30 a.m. Convenient because who wants to be rushed while on holiday? Very friendly staff. Pet friendly. Will most definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi leeandgails2017! We're so happy to hear that you "really enjoyed it!" It Thank you so much for the lovely review, we really appreciate the effort it takes. We hope you come back to visit us next time you're in Charleston!

"Good Choice"

5
16/08/2017

We needed to find a place that would welcome our dog and this was a perfect choice. The room was more than adequate and on the first floor making it easy for us to take her out. The free breakfast was excellent

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Ellie F! It was our pleasure serving you and your furry friend. We're so glad you enjoyed the breakfast and the convenience of being on the first floor. We hope this means you'll be coming back to see us again!

"Good value for the night in Chucktown "

4
16/08/2017

Was in Charleston on a Weekend and wanted to stay as close to the peninsula as possible without breaking the bank. This is a good location for a reasonable rate, just a quick Uber ride downtown. The hotel is clean, the beds are comfortable and the breakfast is good. The woman working the breakfast area could have used some help, but that was no fault of hers and more to do with the despicable behavior of some of the "guests"..despite that, I would have no issues staying here again !!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Nonsinedeo, Thank you for taking the time out to post a review! We really appreciate the feedback. Looking forward to seeing you again!

"Great location"

4
16/08/2017

Enjoyed our stay. Close to James Island, Folly Beach and downtown Charleston. Room was clean and beds very comfortable. Breakfast was good quality with plenty of choices. The hotel was clean and well kept. Did not use pool but was a very nice area. Plenty of parking. This is a two story hotel and there is no elevator. Something to keep in mind for handicapped people.

"Would recommend"

4
15/08/2017

We wanted a place that was easy to access downtown (Old) Charleston but didn't really feel like paying 300+ a night to sleep. This place is a great location. Less than 15 minutes to Downtown easy to access. Lots of parking. Many really good restaurants close by. Staff was friendly and helpful. The buildings are older but well maintained and clean. Great pool! Pleasant surprise. It is huge and clean and lots of seating.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mnswp2, Thank you for taking the time to post your comments, and for the recommendation! We really appreciate the feedback. I was delighted to read that you enjoyed your recent visit with us and that our staff was able to provide such friendly and helpful service. As we share these reviews with them, I am sure they will be excited to know their hard work was noticed and appreciated. Again, thank you for your comments. We look forward to serving you again!

"Awesome."

5
08/08/2017

Loved the pool, gardens, breakfast and room decor. We would definitely stay here. Switched to Holiday Inn right down the street on our second day in Charleston because the other couple we booked rooms with had a reservation there for day 2 of our trip. I was so disappointed in having to transfer from the BW. I loved this hotels gardens and the pool was lovely. Awesome, awesome breakfast--omelets, waffles, pancakes with pecan syrup . . .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi ShellyAteHere! So glad to hear you had an "awesome" stay with us! It was really a pleasure having you. It's wonderful to hear such great feedback from our guests, and we're sorry you had to switch places on your 2nd night. I guess it just gives you a reason to come back to visit us again, though. Hope to see you soon, and thank you for choosing to stay with us!

"Roach hotel"

1
06/08/2017

I had to change rooms. I saw flying roach. In middle of night second room same thing. The toilet water pressure was not good and,made a fog horn sound during flush. Second room had mix matched bed one high bed one low bed. Rolled over to syrup or drink stains on side of night stand. Filthy!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you kindly for taking the time out to post this review. I am very disappointed to read this as this is definitely not the type of service we are used to offering. I apologize that the room cleanliness was not up to standards. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Also, we do have regular service to prevent pests, and have contacted our pest control company to remedy the issue you've reported happening in your room. Thanks so much again for the feedback and please accept my apologies that you didn't receive the superior service you deserve.

"Nice Property "

4
01/08/2017

We stayed here after returning from a cruise, before driving home. The room was very clean with a mini fridge, microwave, ironing board and iron, comfortable bed, nice flatscreen tv and great air conditioner. The pool was amazing with towels, noodle floats, a drinking fountain, laptop plugs around the fencing, and nice lounge recliners. Water clean, great temperature and variable depth from 3-10 ft. with lots of room to relax. Breakfast buffet, pet friendly, computer room and friendly staff. Downside on our stay, breakfast buffet needed to be restocked as several items were empty, towel holder in bathroom was broken, and grounds crew got clippings all over our car after weed whacking. Overall a good stay, need to work on details. We would stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Jeffrey T! We hope you had a great time on your cruise! Thank you for making us a part of the trip, and thank you for all of the feedback, it's greatly appreciated. We hope to see you next time you cruise out of Charleston, or if you're just visiting beautiful city. There's plenty to see and do! Thanks again and take care.

"Best Western for a comfortable and pleasant stay!"

5
01/08/2017

Our stay was short, but sweet...we stayed at this BW one night of a 11 day road trip. and our stay was comfortable and pleasant. I recommend this Best Western for a comfortable and pleasant stay! Great and helpful staff, great breakfast included with the room, swimming pool available and hotel in centrally location to restaurants and shopping.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi BMWorking! Thank you for the review and for the recommendation! We strive to provide the best service and amenities possible, and we're so happy to hear we were able to make your "short, but sweet" stay the best that it could be. We hope you get to come back to see us for a few more days, Charleston is a beautiful city and there's lots to see!

"Not Smoke Free"

3
01/08/2017

Cute place but needs some information corrected; employees were smoking outside the front entrance (not pleasant) and residents were smoking at various outdoor benches. We saw "Smoke Free" advertised at this hotel but it was NOT. Maybe inside, but when you walk outside to the pool, to breakfast, to the lobby, and everyone is smoking, it's unpleasant. This would not be allowed in a progressive city .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 266fr606, Thank you very much for the feedback as it allows us to improve. The hotel is in fact a smoke-free property. However, we do have designated smoking areas placed around the property so we can accommodate everyone's needs. We do apologize that you didn't enjoy your stay, and we hope you give us another chance to impress you in the future.

"Best Western Charleston"

5
31/07/2017

The Best Western was a wonderful place to stay for our quick trip to Charleston. The location was nice. Not downtown but only about a 10 minute drive to downtown. The room was very nice and clean. The bed was super comfortable. The bathroom was a little on the small side but not a problem at all. The staff was very nice and helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Kc T! Thank you for the feedback! We're happy to hear you enjoyed the convenient location to downtown, the nice and clean room, that you had a comfortable nights rest, and the nice and helpful team. It was a pleasure having you, and we hope to see you next time you're in town!

"Good for the price . Check your fridge & water"

3
30/07/2017

It was a girls trip to have a fun night in Charleston . The place was tucked away clean & frendly staff . It was 5 miles to downtown Charleston. We used Uber to get around . It cost $10!. Our fridge was broken & had no wash cloths and no hot water at all! . Make sure to check for those 1st thing next time.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Tammy B Thank you for taking the time out to provide us with this feedback. We'll use this information to help us improve upon the quality and service of the hotel. We hope you give us another chance to wow you in the future.

"Nice hotel"

4
25/07/2017

The hotel was nice and clean. It wasn't a far drive from the Meeting St or other sites we visited. The staff was friendly. Breakfast was your standand breakfast items. I liked that we could park right outside our room.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Karyn C! Thank you for choosing to stay with us and for taking the time out to post your review! We really appreciate the feedback, and we're happy you enjoyed your stay. We hope you come back to visit us again soon!

"Good hotel"

5
24/07/2017

1 night spent on a stop over, driving to Florida. Nice hotel. Clean and functional. Nice swimming pool. Breakfast fine, as we expected from a Best-Western. I would go to this hotel again if I had to stop in Charleston again (the city nearby battery park is very nice)

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Dennis A, Thank you so much for the kind words and taking the time out to complete a review for us. We truly appreciate it. We hope you come back to visit us again soon.

"my stay in charleston, south carolina"

4
24/07/2017

We were in town for my daughter's wedding and had a guest from Tokyo, japan. we rented 2 rooms. One room was for 3 days and the other was for 2 days. The beds are really comfortable, lots of pillows and the air conditioner was great since it was 96 degrees in Charleston. My only suggestion is that it would have been nice to have an extra blanket in the room since my husband likes the room colder than I do.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi JerryM426! Our team was delighted to have you as our guest, and we are glad that we could accommodate you to make your experience a pleasant one while you were in Charleston for such an exciting event. We strive for excellent service, and we definitely glad to have such a caring team. We hope to see you again in the near future!

"Park & Cruise"

4
23/07/2017

We were going on a cruise and wanted to drive down the day before in order to start our trip of refreshed. We loved the park and cruise option. The hotel and beds were nice. The transfer to and from the cruise were professional and on time. I do wish they offered a 1:00 pick-up time as the cruise time as we were given was from 1:30-2:00. The last shuttle from the hotel was at 12:00 which put us at the port an hour ahead of time. Do not waste your time and money parking at the port. Pay a little extra and cruise in and out of the port with ease.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi R9171QVjulieh! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Summer vacation"

4
20/07/2017

My husband and I enjoy staying at Best Western Hotels because they are very clean, hospitable, and very affordable. The value for the quality and price are tops. The next time we travel we will prefer to stay at a Best Western again. I especially love the breakfast provided for their guests so you can take your time and get something to eat without rushing to get all dressed up for your travels without having to waste time driving around to find somewhere to eat and having to wait to be served. It's really a nice provision by the hotel to complete your visit. Thank you Best Western.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear nutty61, Thank you for your loyalty to Best Western, and thank you for the feedback regarding your stay with us! Having the full complimentary breakfast buffet each morning does make things a lot easier for our guests to get up and get their day started, and we're glad you enjoyed it. We hope you come back to visit us again!

"Trip to MUSC - Needed Last Minute Hotel"

3
20/07/2017

I had to stay at this hotel last minute for two nights last weekend due to my mother being transported to MUSC. The front desk and staff is amazing and very nice. The rooms are nicely decorated and seemingly clean. The only issue we had was that we felt like there were a lot of bugs in our clinic, most likely due to the rooms being outside, and not in one, indoor building. We felt like we were very itchy and had to kill several bugs during our stay, but the location was close to where we needed to be. The value during a weekday for this hotel is pretty great, but on a weekend the price is really high for the quality you get. Overall the hotel did it's job and served the purpose we needed for it to, but I may choose to stay elsewhere if I'm in the area again next time.

""Motel" that gets it right."

5
19/07/2017

We stayed 7 nights at this excellent motel (meaning doors open to the outside rather than an interior hallway). Room, public areas, pools and grounds are beautifully kept. Free breakfast is self-serve with much more than I expected - two types of omelets, biscuits & gravy, large sausage patties, a pancake machine, waffle irons + the usual cereal, etc. I think I tried every item over my 7 breakfasts. Some days the breakfast room was at capacity. The staff was truly incredible at keeping everything supplied. The location is not scenic, hence the lower rates. It's on a highway with the car dealerships but is only 15-20 minutes from the airport and 10-15 minutes from historic parts of Charleston. Nothing went wrong the whole week we were there - wifi was constant, maid service was perfect, employees were cordial, management sought feedback.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Parrish H, Thank you so much for the kind words and for taking the time out to complete this review! Your efforts are greatly appreciated. It was our pleasure serving you and we hope you come back to visit us again! Until then, take care =)

"A quick stay in Charleston"

4
19/07/2017

Overall Best Western was a good place to stay. Clean rooms, helpful staff and an adequate breakfast. It was located just outside of Historic Charleston, S.C. and conveniently near other landmarks in the area. One in particular was the Middleton Plantation. Our only complaint was that they didn't provide a safe box in the room and my change purse was stolen.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear lindalR3848BZ, It was our pleasure serving you during your "quick stay in Charleston!" and thank you for choosing us. We're very sorry to hear about your change purse, we're doing some investigating on the matter and if you'd like to give us a call at your earliest convenience to discuss, we'd greatly appreciate it. Thank you again.

"A WONDERFUL STAY"

5
18/07/2017

We had a great stay at Best Western! The staff was friendly and helpful. The room was clean and nice. The hotel was quiet and seemed to be in a good area although we did run into a woman panhandling when we went out one time. The grounds are lovely, and there was a very nice breakfast selection. The location was just a few miles from downtown. I would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jerri R, Thank you so much for posting your review on our property! We really appreciate you taking the time out to provide us with the feedback, and we're delighted to hear that you had a "wonderful stay." We hope to see you again soon!

"Vacation in Charleston"

5
13/07/2017

Great place to stay , the location was the best. Short distance to everything we did. Everything was clean the staff was very nice and helpful. They help us with what beach and places to eat. The pool was very nice and clean.will be back.

"Girls only trip "

3
11/07/2017

Not a bad hotel some of the staff were super friendly others not so much. Room was very clean and they had a good variety of foods for breakfast. Wish there was a traffic light or and easier way of exiting the hotel, going right wasn't too much of a problem but turning left was almost impossible, we needed to make a U turn several times. It is within walking distance of a few quaint restaurants and it's location is central to just about everything you might want to do/see in Charleston. Over all not a bad place to stay.

"Beware of Spam Calls"

4
11/07/2017

I had a scary experience at this hotel. About 30 minutes after checking in I received a phone call on the hotel room-phone. The caller claimed that they were from the hotel and needed to re-enter my information because the computer system went down. When they wanted my credit card # I said that I would go to the front desk to handle that. When I went to the front desk they told me that I had received a spam call. They mentioned that a previous hotel guest had given his credit card number and immediately lost $1000!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear stephaniemY8535QJ, I'm so sorry to hear that this happened to you, and rest assured we've retrained our staff on how to identify these kinds of calls and to prevent them from getting to the guest rooms. We're very happy to hear you that you suspected foul play, and inquired about the call at the front desk, and that your credit card wasn't effected. We thank you for bringing this to our attention, as the information allowed us to address the issue and to provide more extensive training to our team. We hope that this will not prevent you from returning, and we thank you for choosing to stay with us.

"sad trip"

4
11/07/2017

I was there for a funeral. The hotel and hospitality was great. Hot and humid. A/C took the edge off, I would recommend this place. the rooms where always cleaned. The staff was helpful and cheerful. continental breakfast was good. Wish they had bacon.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear geraldb337, We thank you kindly for choosing to stay with us and for the recommendation, and we're very sorry for your loss. We were happy to hear that we were able to accommodate you during your time of need, and we will look into adding bacon into the rotation ;) Thank you again and take care.

"Will continue to return when in area"

5
10/07/2017

Have stayed here multiple times and will continue to return when I am in the area. Wish they still offered smoking rooms. Missed seeing Caro. They told me she retired. She will be missed. Lots of good eating places in this area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Terry L, Thank you so much for your loyalty! It's a pleasure having you stay with us, and next time we speak to Carol we will let her know you said hello. We hope you come back to see us again real soon!

"Very pleased"

5
06/07/2017

It was a great place everyone was very polite and helpful. The room was very clean. Breakfast was good. Front desk was helpful in giving us locations to visit and good places to see. We will be back soon

"wonderful anniversary trip"

5
06/07/2017

From the quiet room we were given with everything provided, all of our needs were met. Staff was kind and gracious the pool was sparkling and offered another amenity a table with a plug for my laptop.

"Very pleased with stay"

5
05/07/2017

My husband, daughter , granddaughter and I stayed for a last minute get away. I was very impressed with the clean room, beautiful grounds and friendly staff. I was most impressed with Kim, the breakfast attendant. I can say that this is by far the best free breakfast I have ever eaten at while staying at a hotel. The choices were far beyond your standard continental breakfast. You had pancakes, waffles, eggs, sausage, coffee, juice , milk etc. You can safely say they offered something for everyone. That being said Kim was responsible for replenishing all of the items. In addition to this task it was obvious that is was truck day as all of the supplies were stacked in boxes on the floor. This young lady handled this with grace. It was July 4th , the breakfast area was packed and she didn't hesitate to stop what she was doing to get something a guest needed or wanted. She did this with a great attitude and a smile. Thank you Kim for great service. I will definitely stay again.

"Good but far from perfect"

3
04/07/2017

The room was nice but poorly cleaned. (Stuff on carpet, balloons in corner, beer in fridge.) Beds were clean and bug free! There was an issue with a plugin/light but it was fixed within a few hours. The pool and breakfast we're both good. Staff was friendly. The alarm went off at 6am, we didn't set it.

"Charleston anniversary trip"

5
04/07/2017

We enjoyed our trip to Charleston, SC very much. It was something we had been wanting to do. Thanks to the BW Wi-Fi we were able to plan things we wanted to do during our stay. Hotel staff were kind, efficient and helpful.

"Pleased with decision to stay here. "

4
29/06/2017

Chose to not stay in historic district and very pleased with that decision. Straight easy drive into Charleston , 15 or so minutes. Good breakfast, pool was nice. Not a fancy hotel but great for us. Friendly staff. Would stay here again.

"Helpful staff"

4
27/06/2017

Requested a room change as a dog was yapping in the room below as we were unpacking. This was immediately arranged without any fuss by the reception staff. They also let us make a call to our next hotel to clarify a booking problem. Always friendly and pleasant. The rooms are good, however the bathroom could do with an upgrade as is dated. As already mentioned the breakfast was constantly replenished and was ideal to start the day. Location a straight forward 10/15 min drive into Charleston where we parked free all day along the waters edge. Pool area was pleasant and open until 10. All in all a good inexpensive base to visit such a beautiful place.

"Short notice...great stay"

5
27/06/2017

Great short notice stay. Staff super! Room great and excellent price. Breakfast very good. It was my sons wedding and they treated us phenomenally! Would definitely recommend this hotel and will absolutely be coming back

"The Gateway Hotel to Historical"

4
27/06/2017

Your first reaction to stepping into this Best Western should be one of complaceny. Even if your stay is for business purposes. The decor is warm and neutral. So often hotels use loud uninviting color schemes. The feeling of content shall be achieved. A benefit for the location of this hotel is the 7.4 miles between it and Historical Downtown Charleston. A mere 20-minute car ride.

"Excellent hotel!!"

5
25/06/2017

Very clean, updated room. The breakfast selection was great. The hotel staff was very friendly. Not too far from the city center. Great price for the location and free breakfast! We will definitely book again!'

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jess L, Thank you for taking the time out to provide your feedback, and for choosing to stay with us! We're so happy to hear you enjoyed everything from the updated rooms, to the breakfast, the staff, and the convenient location. We're definitely looking forward to having you again!

"Cheap room friendly staff"

3
22/06/2017

Room was decent outside grounds need cleaned up better and the color of the building is an eye sore lol but for the price it was good great staff that I seen. Nice pool area. Parking sucks at times. Good breakfast offered

"Very Nice"

5
20/06/2017

Stopped in Charleston for 4 nights on way from Florida to Pennsylvania for a visit. Wished it would have been closer to city but I knew that when I made reservations. I wanted somewhere to stay where husband could self park truck with no valet or parking garage. We were in a "handicapped room" and everything was accessible. Breakfast offerings were very good. Has a large swimming pool which we never made it to and grounds are attractive.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Linda H, Thank you for choosing to stay with us, we really enjoyed having you here. The staff will appreciate it when I tell them all about the nice comments. Thank you for taking the time out to provide the great feedback. Thank you again, and we look forward to seeing you next time you're visiting lovely Charleston!

"Pet friendly, but breakfast not appetizing"

3
19/06/2017

It's always so nice to find a pet friendly hotel and this hotel is one of them. However, our first night right after checking in we saw a dead coach in the bathroom behind the door as if that area hadn't been cleaned. The continental breakfast is pretty sad, and could use some fresh fruits and vegetables. I appreciated it being pet friendly and close driving distance to where I needed to be in Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear chcmvrck, Thank you for taking the time to review our property. We really value the opinions of our guests as it provides us with a road map for improvements. I was happy to read that you enjoyed your stay for the most part and we hope you'll stay with us the next time you visit Charleston.

"Dirty Towel in bathroom"

2
19/06/2017

The room was old, no building interior entrance to the room, there was a dirty towel left behind the bathroom door and there were ants crawling around. The main building and lobby are very nicely done but the room needed some attention.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear fayep622, Thank you for taking an opportunity to share your feedback during your recent stay with us. We strive to ensure our guests have a most enjoyable stay with us; however, in this case, we clearly fell short of your expectations. I want to apologize for the experience that you had during your stay with us, and invite you to contact us if you are ever in the area again, so that we can make it up to you!

"Great price and very nice"

4
17/06/2017

When going to Charleston you can stay in some really expensive places that are really old and are not that nice. Or you can stay at the Best Western. It is clean, very well priced, and you can walk to everything. The parking is tight and I drive a large truck and I was able to park in their parking lot.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi cibellam! I'm glad we could provide you an excellent experience during your stay! We like to think our hotel accommodations are worth the quality of the price. Our goal is to provide you a 5 star experience, and we hope we can provide that to you again in when you visit us in the future!

"Very convienent location"

4
15/06/2017

The hotel met my expectations. Breakfasts were adequate and saved us money and time. No problem with free WiFi. Plenty of brochures just off lobby. Make sure you try Bassingers BBQ next door. to the hotel.... Yum....

"Good hotel when traveling with a pet! Convenient location to downdown."

4
14/06/2017

Generally a nice hotel. The front desk staff is great. Choices are limited when traveling with a pet, and this hotel was not a disappointment. Location is convenient, but the street is very busy. We had a 2nd floor room in one of the back buildings, which was good considering we had a dog with us, but a lot of steps to go up and down.

"Very nice place to stay.."

5
13/06/2017

From start to finish this was a very nice place to stay. Staff was friendly, rooms clean and smelled nice upon entry. Booking.com was the problem and lied when they said your credit card would not be charged until you check in and they advertise no cancellation fee which is a lie. when I checked my email for confirmation of my reservation 5 minutes after booking, it said if I cancelled now I would be charged $103 dollars.. smh. Oh well The Best Western of Charleston on Savannah Rd was like being at a Island resort... Loved my stay

"Charleston Inn"

5
10/06/2017

Room was excellent, staff very nice and price was alright but we found a hotel right in the city(a different chain) for $20 cheaper. Best Western could be a little more competitive with their prices. I was disappointed that weekend prices were so much more with no discount for multiple days.

"Highly Recommend"

5
10/06/2017

Enjoyed our stay very much. Clean rooms, comfortable beds and pillows, friendly and professional staff. Great hi-speed internet, TV was excellent. Good location between airport and downtown historic Charleston. Definitely would stay again when in the area.

"First Time"

5
07/06/2017

It was my first time staying at a Best Western and it was an excellent experience. The room was clean and staff was very helpful. I knew nothing about the surrounding areas and they recommended very good restaurants to eat at.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear katherinek943, It was our pleasure serving you. Thank you for choosing to stay with us, and for taking the time out to post your review, we really appreciate it! I'm happy to hear that we provided an excellent experience as that's what we strive for. We hope you come back to visit us again soon!

"Fantastic"

5
06/06/2017

Great place to stay everything was excellent great location for seeing Charleston. Staff were outstanding breakfast great and the price was better than any in Charleston. Will stay at Best Westerns on all my trips because of price and accomadations.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Joe W, Thank you for the review and the kind words! We're so happy to hear you had a "fantastic" experience here with us! We strive to provide the best rooms and service possible, and we're glad we were able to make that happen for you. We hope to see you again soon!

"Quick Charleston Trip"

4
05/06/2017

Great hotel. Staff was very friendly, rooms were clean. Note- the doors to the rooms open to the outside, but I never felt unsafe. The breakfast was good and staff was consistently cleaning and restocking. I would stay here again. About 15 min to downtown Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Danny P, Thank you so much for the kind review, we really appreciate the feedback and we're so happy to hear that you enjoyed your stay with us! We hope to see you again soon!

"BW best value in Charleston"

5
05/06/2017

Clean well cared for friendly staff good breakfast. I was very impressed with how well maintained this hotel was. Off the Main drag but nice and quiet. Clean as a pin. Breakfast is more than sufficient for being complimentary.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Michael F, We're so happy to hear that you were impressed with our hotel! Charleston has so much to offer, we hope you come back to visit us again soon so you can experience it all!

"Decent Lodging & full breakfast for reasonable price just a short drive from the city of Charleston"

3
05/06/2017

Da-Quana was very helpful at check in and throughout our stay by offering us water to take with us and providing great restaurant recommendations. Very unhappy with housekeeping. After 1st night we left for the day and didn't arrive back until 3:10pm. Our room still had not been cleaned but they had taken the money left for them and all the towels out of the room. We couldn't even wash our hands because there was nothing to dry them. We accidentally left some of my husbands clothes in the 2nd dresser drawer. when we realized it we called 2 days later and they told us they would have been turned in by housekeeping and would be in their lost and found and they would mail them to us. Since we were still local and were going to be staying again the next night we would check back at our arrival. We asked multiple times during our next 2 nights and no one seemed to care and said they didn't have them. This tells me 3 things: housekeeping didn't do their job and check the drawers, the next guest took the clothes, or housekeeping took the clothes. Yes, it was our fault for leaving them, but housekeeping should have turned them in to lost & found. My only other complaint is the breakfast. While it is nice to be offered a full breakfast, they offer the exact same breakfast every single day. They need to change up the omlets and sausage to other types of eggs and bacon, etc. Pool was very enjoyable.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Janice M, Thank you for taking the time to post a review regarding your visit with us. We always appreciate guest feedback, be it positive or negative, as it allows us the chance to improve. I am sorry you were disappointed in your visit with us. We strive to offer each guest a clean, comfortable room with great service. Obviously, in your case, we fell short of our goal. I hope you will continue to choose Best Western's for all your lodging needs. I also hope you'll give us another chance should you return to Charleston.

"Nicely decorated, extremely clean, good service"

5
31/05/2017

This was a good quality hotel for good value for money. The hotel lobby and rooms were decorated nicely. Everywhere was clean and the breakfast had a good selection. The woman working on the breakfast did a great job of keeping everything topped up and clean. The pool was also nice and clean, and off of the road... so often they are right by the road side which is so off putting! Staff were all friendly too. It could have been closer to downtown Charleston, however it was a less than 15 minute drive away and was pretty cheap to get an uber.

"Decent and good price "

5
27/05/2017

I think this motel is good, but I was traveling alone and don't really feel safe in rooms with the doors that lead directly outside. Also, my room was facing the back which is a wooded area, so i may have felt better in one of the buildings closer to the front. You have to go outside to go to the lobby- I prefer hallways. That being said, this is an updated motel and is clean and updated but a bit dark. Pet owners might enjoy this motel and there is a little park area to walk your pet. The landscaping was nice too. Just wouldn't stay here again if alone.

"Great place to stay in Charleston"

4
22/05/2017

We stayed here for two nights. The staff was very friendly and knowledgeable, giving me suggestions on where to park in the city. The room and breakfast were great. Would definitely recommend this hotel. Wifi worked well.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello svansoye! Thank you so much for taking the time to post such a wonderful review for us, we really appreciate the effort! We know you have a lot of options in the area, and we thank you for the business. Hope to see you again soon!

"Nice place to stay"

5
22/05/2017

Very nice clerk, very helpful, very professional. It is close enough to an IHop to talk to which was about a block and a half away. and I actually walked about a mile to the "Swig and Swine" for dinner.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Susan B, Thank you for the kind words and for taking the time to post your comments. We love to hear the feedback from our guests! Next time you come to visit us; you should check out Early Bird Diner just down the street. It's within walking distance of the hotel, and it's a local favorite. Thanks again, and we look forward to seeing you next time you're in beautiful Charleston!

"Super clean "

5
21/05/2017

We stayed here for 4 days. The breakfast was top notch. They provided food options for everyone. The rooms were spacious and clean. The landscape was beautiful the pool was large and well equipped The kids spent hours swimming and playing

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello jllnagge1148! It was a pleasure serving you, and we're so happy to hear that you and your family enjoyed the breakfast, the spacious and clean accommodations, the lush landscape, and the pool! (Which by the way, is the largest outdoor pool in Charleston.) We hope to see you again soon, and thank you for the great review!

"Great place to stay"

5
20/05/2017

We spent 3 nights at this location. We met friends from another state and we had a great time. The motel was clean and quiet. Beautiful pool. We did not use it but sat around it every evening. Breakfast was good and had a lot of choices. Even Gluten Free options and that was very important to 1 of the four of us. Great location.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dianebF2150NT, It was a pleasure having you, and we thank you for choosing to stay with us. I'm happy you had a great time with your friends from out of town, that you enjoyed the pool in the evening, and that we had plenty of breakfast options for you and your guests. We appreciate the feedback, and hope you come back to visit us again soon!

"Great Stay"

5
16/05/2017

My sister and I stayed on May 9th. We were spending her birthday in Charleston. The location was very close to downtown. We were welcomed from the front desk with a warm friendly smile & treated with plenty of hospitality. The main lobby area was bright and decorated very tastefully. Our room was more than adequate for the price. It was clean, had soft fresh linens and nicely decorated. The breakfast was good and had plenty of choices. The facility was clean & nicely landscaped. I would highly recommend staying there.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MaryR2013, Thank you so much for the wonderful review. We really appreciate that our guests take time out of their busy days to share this feedback with us. I was delighted to read that you excellent experience with us. As we share these reviews with our team, I am certain they will be very happy to read that their hard work was noticed and appreciated. Again, thank you so very much. We hope to serve you again.

"Very comfortable!!!!"

5
15/05/2017

This hotel was the best in all categories. Appearance, cleanliness, service, location and the staff went out of their way to make us feel at home. I would highly reccommend this property to other travelers!

"Amazing stay at a wonderful hotel"

5
15/05/2017

This is definitely one of my favorite hotels and will definitely be on my list when I come down here again. We got this hotel so that we can go on our cruise with Carnival. The people are so amazing IT professional and helpful. The people outside help us with luggage when they see a struggling. The breakfast woman, Kim, was absolutely wonderful. She was so helpful. I watched her keep track of keeping things clean and full and she did an amazing job. I'd say she's an exceptional employee so don't lose her. Everything is clean well-kept up and I have absolutely no complaints. Hey everyone has something that needs to be fixed, but this time it didn't happen

"Everything was perfect"

5
14/05/2017

Was impressed with outside, inside, room, price, breakfast was ok but I have gluten issues. Only stayed one night and had all needs met. Would recommend to anyone. Clean, clean, clean and quiet. Trees in particular kept all areas cool. Would've like to use the pool but no time.

"Great Hotel!"

5
13/05/2017

This hotel has been newly renovated and is awesome! Great price for a very nice room. Pool area is like a garden. Our room had a great shower and a very comfortable bed. It was very clean with newer furnishings. I would definitely recommend this hotel!

"Pet Friendly with class"

5
11/05/2017

We are snowbirds who drive back and forth to Florida every winter and have had to stay in marginal hotels because we have pets. Best Western has begun to include pet friendly rooms in some of its hotels which are all being renovated to include lovely, comfy beds with piles of pillows. This BW is about a 5 minute drive to the Charleston Historic District and includes a nice hot buffet breakfast overlooking a lovely landscaped pool area. Good price for a high quality PET FRIENDLY hotel! Highly recommended!

"All pet friendly hotels should be as nice as this one!"

5
09/05/2017

We had a very spacious and nicely decorated room with an enormous bathroom with a wonderful walk-in shower. The beds were very comfortable! It was very quiet for the 3 days that we stayed and our room was well supplied. The staff was very friendly and helpful. The morning breakfast was hot and there was a variety of things to select and the staff was very efficient and friendly! All pet friendly hotels should be as nice as this one! There was plenty of walking areas for your pet along with the peaceful setting.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Phillip_Phyllis, We're so happy you and your fur baby enjoyed your experience here with us! Thank you so much for taking the time to post your feedback, we really appreciate it! Hope to see you again soon! =)

"Rooms"

2
08/05/2017

Very dissatisfied with my recent stay at Best Western Charleston Inn. The shower faucet fell off when I turned the shower on. Had to change rooms. Just glad it happened Friday night. In our new room on Saturday morning I plugged the iron in and blew a fuse for the entire room. Phone wouldnt work without power. Had to walk to front desk. Took a while for maintenance to fix. Had to get ready for the most part in the dark. Were on a strict time frame as we were leaving for a cruise. No problems with staff. Breakfast was ok.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for taking the time to post a review. We always appreciate guest feedback, be it positive or negative, as it allows us the chance to improve. I am sorry you did not thoroughly enjoy your visit. We strive to offer a clean, comfortable room with great guest service. Obviously, in your case, we failed to meet our goal. Again, thank you for your comments. We hope you'll give us another chance.

"Not what I expected"

3
07/05/2017

I thought from the reviews and pictures it would be a nicer hotel. I booked through hotels.com and I should have followed up. We were stuck on the second floor in the very back of the hotel making us have to haul our heavy luggage upstairs. I could have asked for a different room so that is my fault. Housekeeping not so great and breakfast both mornings had stale biscuits. Only saving grace was the young lady who worked the check in desk was a doll. Very helpful with directions and getting us transportation. Staff in the breakfast room was nice also.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear risher70, I'm sorry to hear we could not give you a perfect 10 experience. Unfortunately, with hotels.com or other third party booking engines, to get the lowest price guests are only allowed to book a standard room with two double beds. I'm happy to see our front desk agent, and breakfast attendant, were able to provide good customer service. We hope the next time you stay with us you will book direct so we can ensure you get one of our more spacious, 1st floor, rooms with a lovely pool view and two queen sized beds.

"Hotel stays"

5
07/05/2017

Very clean, staff very friendly. I would highly recommend this hotel to my family and friends. Pool area was neat and clean. Outdoor patio area for breakfast or just sitting with friends. Great location to get to Restaurants, shopping and tours.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear J6447CMwaynem, Thank you for choosing to stay with us, and for taking the time to post your comments, and for the recommendation, we really appreciate it! We hope to see you again soon!

"Hotel stay"

5
03/05/2017

The hotel was clean there wasn't any noise quiet for sleep. The breakfast in the morning was satisfying there was lots of room cause of heir was a bus tour. I really liked the express checkout Ann the receipt was emailed immediately.

"STINKY"

1
01/05/2017

Honestly, I don't understand who these previous reviewers are but this place should be avoided at all cost. A few things to note: 1. The lobby is beautiful and very deceiving because it sets the wrong expectations that the rooms are just as clean and fresh smelling. 2. The rooms are all outdoor access without any surveillance cameras. The doors are all metal which I am assuming is for security. As I am not used to outdoor access and metal doors it gave me a creepy feeling that I am not safe there. 3. The rooms are stuffy and smelly and I have honestly never experienced such potent stink in a hotel. Please note that I have stayed in multiple casinos with different ratings where most of the guests were smokers and still none of them smelled as bad as this place. I couldn't quite figure out the source of the smell but I would say it has to be some kind of mold . 4. The rooms are dark and creepy and should have been updated 20 years ago. Because of the dark decor you have a feeling that everything is dirty. There is no toiletries as far as I can recall. 5. Our toilet did not flush. 6. This place is not worth the money they are charging. It should not be more than $100 a night. Actually, I don't know what price point could make this place a good deal. We asked to be moved to a different Best Western property which they did within minutes. The receptionist first tried telling us that none of the guests have ever complained about the smell. This we found impossible to believe because the three rooms we checked out were all equally terrible. If you are an allergy sufferer or are used to an acceptable standard this would not fit your needs. STAY AWAY - YOU WON'T BE ABLE TO GET A WINK OF SLEEP HERE!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Thank you for taking the time to write a review about your experience. We always appreciate guest feedback, be it positive or negative, as it allows us the opportunity to improve our operation. I am sorry you did not enjoy your visit. We try to offer each guest a clean, comfortable room with great service. Obviously, in your case we fell short of our goal. I must admit to being a little shocked by this review. We inspect our rooms thoroughly and specifically search for any offending odors. I am sorry we failed to find the one that offended you. I have instructed my Operations Team to search each room for any offending odors. Again, thank you for writing a review. We really do appreciate it.

"Very happy with our choice of this motel"

5
01/05/2017

We spent five nights here and we will definitely return to this reasonably priced motel because it has all the amenities we needed (microwave, small refrigerator, pool, and free parking) and the beds were super comfortable. It's a very short drive to any Charleston sightseeing and there are some great restaurants nearby.

"Average Hotel"

3
30/04/2017

From the outside, this hotel looks a little like an old motel, but inside the rooms are nice. No real complaints, just a typical average hotel. Service was friendly and good location. Overall good enough.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear kellymarcello, Thank you for the review! We're so glad you enjoyed your stay with us, and we hope to see you again!

"Best Western with Great Hot Full Breakfast"

5
28/04/2017

We were surprised to find they serve a great hot breakfast at this hotel, considering usually only the Best Western Plus and up serve a full hot breakfast. The bed was very comfortable and temperature in the room was fine. We definitely recommend it.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Barrie B, We know that breakfast is the most important meal of the day, so we try to offer a wide variety of options. I'm glad to hear you enjoyed the selections and we hope you come back to visit us again soon!

"Great Pit-stop"

5
27/04/2017

We stay over night at this Hotel twice. Once in August and in April, During our drive back to Delaware. We have children and Service Dogs it worked out great! It was quiet and enough room for my family. Enjoyed our time there!

"Very clean & friendly staff"

4
25/04/2017

We had a late check in around 2am with no hiccups and very friendly staff when we arrived so late. Our room was clean and neat with all the amenities that you would need for a few nights stay: mini fridge, microwave, and coffee maker (although it was broken). The continental breakfast was very good and saved a lot of time and money VS buying breakfast elsewhere! My car did get broken into our last night there so just be aware that there's some rough people around but that's to be expected anywhere you go! Overall my experience was great and I would stay again in the future!!

"Pre Cruise Stay"

4
25/04/2017

Clean rooms. Very little noise on back side of the hotel. We arrived the day before a Carnival Cruise and were pleasantly surprised with the condition of the grounds and room. The hotel is outside of the historic district but close enough for an easy drive in if you choose. The breakfast area was clean and the food was typical but adequate. There are a few outside tables for dining or enjoying a cup of coffee. They have a package for leaving your car parked on the grounds while cruising and provide a shuttle to port. We used the shuttle to port but the shuttle was not at port when we disembarked to return. Perhaps it had made a run but we were very early off the boat. It was raining so we chose to pay for a cab back to the hotel - 35 dollars - versus waiting in the rain for a shuttle. The front desk and breakfast area staff were pleasant.

"Visit to Charleston"

5
24/04/2017

After looking at several hotels downtown Charleston and having difficulty justifying paying such high prices I looked at this Best Western. Not only was it reasonable for the area it was close proximity to downtown. Sure, we had to drive there and pay to park in a parking garage but parking garage prices were also very reasonable. The free breakfast at this Best Western was very good. The room was also clean and spacious. We would definitely stay there again if we make a return visit. Everyone working there was very helpful and friendly.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Good morning Janice R! Thank you so much for choosing to stay with us! We love being in such close proximity to the Historic District! And you're right, parking prices at most garages downtown are definitely reasonable at $2/hour and a maximum of $16 for the day. We hope to see you again soon! And thank you for letting us know how much you enjoyed your stay!

"Very Average"

3
23/04/2017

Things were just OK. Way overpriced for what you get. Mediocre breakfast. Rooms were clean. Staff was polite and friendly (depending on who was at the desk). Overall, compared to other Best Westerns we have stayed at, this was a disappointment.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear johneBoise, Thank you very much for taking the time to post your comments about your visit. We appreciate the feedback we get from sites such as this one. I am sorry you did not thoroughly enjoy your visit with us. We strive to offer each guest clean, comfortable accommodations with excellent guest service. Obviously, in your case, we fell short of our goal. Again, thanks so much for taking the time to post your comments. We hope you'll give us another chance.

"Exceptional place!!!"

5
20/04/2017

My family stayed at Best Western recently. I have a 6 year old daughter who absolutely loved playing in the pool, very cozy and well kept area. We loved the breakfast area, and it was a lot of options to chose from. The rooms were very clean, the beds are very comfortable. We had a great time at Charleston and our hotel stay made it feel even better. Would return for sure. Thank you very much!!!!

"comfortable and quiet"

4
20/04/2017

My husband and I had a room in the back of the hotel in a separate building from the main hotel. Our room appeared to be smaller than the rooms in the main building. We were satisfied with the room. It was clean and the bed and pillows were comfortable.The only thing I did not like was the wall colors. The room appeared dark. The breakfast was satisfying..

"Good place to stay"

5
19/04/2017

Recently stayed here on a visit to Charleston. The staff is friendly and efficient . The rooms are clean and comfortable. The property is well kept and has a nice pool. They have a large dining room and the breakfast was good. Would stay here again .

"Decent hotel"

3
18/04/2017

We had a nice say here. The hotel was nice and the staff was very friendly. Nice pool as well. The free breakfast was ok, but not great. The reason I am rating it as average is because our bathroom wasn't clean when we arrived and we had to clean it. Other than that, we were satisfied with our stay.

"Best stay at Best Western"

5
18/04/2017

We were new to this hotel in Charleston but were very pleased with the overall comfort, cleanliness and hospitality. It is very centrally located and within a few miles of everything we wanted to do. We look forward to staying here again in the future.

"Charleston Getaway"

4
13/04/2017

Great experience, slightly pricey for what it is. Great place for dog friendly hotel. Found this hotel on bringfido.com. The beds are extremely comfortable and the rooms were clean. The bathrooms were very large.

"Charleston Weekend"

5
10/04/2017

Stay at a lot of Best Westerns when on the road. This was by far the nicest, friendliest, cleanest, and most convenient to where we wanted to be. Excellent breakfast and the staff was super nice. Went out each morning with a full stomach and didn't have to eat again until dinner. The room was beautiful, clean, no smells, comfy beds, felt like we were at home! Traveled with my 85 year old mother and she had an excellent time and it was easy for her to get around the property, of course we had a first floor room close to the front of the building and with the bar in the bathtub, I didn't have to worry about her getting in and out of the shower.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear beachloverFlorida, We're ecstatic to hear that you enjoyed your stay with us and found the hotel to be the nicest, friendliest, cleanest, and most convenient Best Western that you've experienced! It makes us proud to hear it, and I can't wait to share the comments with the team. Thank you for taking the time to post a review and thank you for choosing to stay with us. We hope to see you next time you're visiting beautiful Charleston!

"Last minute"

4
10/04/2017

We had to scramble at the last minute when our Airbnb wasn't as advertised. BW was able to accommodate us and I am appreciative of that. Our room was a little dated, but the accommodations were fine. Our room did overlook a nice pool area. I did like that the shower head was positioned high enough to allowed not to have to crane my neck for a change. The staff was professional and helpful. The young girl who managed the breakfast bar should be commended. She hustled to keep it stocked and fresh. She was very friendly toward the guests and point out some gluten free options to my wife.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Jeffrey B, We were happy to accommodate you and your wife at the last minute as we strive to make each guests experience hassle free from check in to check out. I'm happy to hear that your enjoyed the view of our beautiful pool area, and that you were able to stand up straight in the shower. =) I'm excited to share the review with Genia, our breakfast attendant. She works really hard and I'm sure she'll be very happy to hear that her efforts are recognized. Thank you for taking the time to post your comments and we hope to see you again soon!

"Worst Best Wester EVER!!!"

1
08/04/2017

I'll be contacting Corporate ASAP!!! The Manager their needs to be terminated ASAP!!! The toilet pressure is terrible! Not to mention the over flowing of toilet water throughout the whole night while sleeping. Only to wake up to wet carpet and wet clothing!!!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear JeronicaG, Thank you for your review. We always appreciate guest feedback, be it positive or negative, as it allows us the opportunity to improve. As you are aware, we have spoken regarding your experience. I hope you were satisfied with the outcome. If not, I would encourage you to contact me directly. Again, thank you for your comments.

"Good value for hotel."

4
08/04/2017

Room was clean and staff was friendly and helpful. Bed was too soft for my liking but was still comfortable. Area seemed quiet for being on a busy street. Good access to restaurants and businesses. Easy driving access to downtown Charleston.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Keith F, Thank you so much for taking the time to share your comments with us. We really appreciate the feedback we get from reviews such as yours. I was delighted to read your review and to know that our staff was able to make a positive impact upon your visit. I am sorry, however, that you found the mattress uncomfortable. We will inspect it; perhaps its time for a replacement. Again, thank you so much for your comments. We hope to see you again.

"Disappointing Stay"

1
07/04/2017

This BW location was extremely disappointing and very costly. There is no excuse for uncleanliness and poor customer service This was a special trip too! We are true BW loyal customers so finding this location to be so below stand was costly unfortunate experience.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear 831melw, Thank you for taking the time to share your comments with us. We always appreciate guest feedback, be it positive or negative, as it allows us the opportunity for improvement. I am sorry you did not thoroughly enjoy your visit with us. We strive to offer each guest a clean, comfortable room with excellent guest service. Clearly, in your case, we failed to reach our goal. I have shared your comments with our Property Support Team as a training tool. I would encourage you to reach out to me off line so we can discuss your specific observations. Again, thank you for your comments.

"Convenient Location"

3
27/11/2016

Arrived vary late on a Friday night. Check in was straightforward and woman at counter was very friendly and helpful. Room was satisfactory. Clean beds and linens. Pool was nice. Well sized. Location is probably the biggest selling point, as it is easy access to to downtown and beaches. There is a 24 hour grocery store within a mile or so. There are many high end car dealerships in the area, which seemed to indicate a more up-scale area. Parking was plentiful. Price was a little high for a Best Western, but wouldn't hesitate to stay again.

"Excellent Pre-cruise with Breakfast & Shuttle!"

5
26/11/2016

Excellent hotel with amazing personnel. Room was spotless and completely redone inside. Full hot breakfast was provided, although advertised as just Continental. Even though the stay was for only one night, we are always particular about our pre-cruise hotels, usually staying at Raddison, Country Inn and Suites, Embassy Suites or Hampton Inn depending on the port we sail from. This particular Best Western (our first BW ever), was a keen competitor with the aforementioned hotels. Parking for the week was included and is located directly on the property. True Southern Hospitality!!! Plus we saved hundreds by not staying downtown. This hotel is approximately a 20 minute ride to the Port of Charleston.

"customer Service"

5
16/11/2016

I wanted to say a few weeks ago I was having a very bad day. My car broke down so I had to stay over night in Charleston. The next day my car was suppose to be fixed but by 5:00 they told me they could not fix it. I was having a very bad day by then. I had to find a hotel to stay at so I walked into Best Western and BRITTINAI was at the front desk. She was so friendly and compassionate to my situation. It changed a bad two days into not so bad a situation. I wanted her management team to know she is good at her job.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear michellegilyard, We're sorry to hear about your car situation, and we thank you for choosing to stay with us. I'm happy to hear Brittinai was able to help turn your bad day into a not-so-bad one. I'll be sure to share the feedback with her and to let her know that she is doing a good job. Thanks again!

"Great Place Great Value"

5
11/11/2016

Crisp clean room, all the amenities needed are there for you. Beautiful lobby with warm and welcoming personnel. Simple, but very satisfying breakfast selections. Altogether a place to go back to without hesitation!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Leo B, We're so happy you enjoyed your stay with us! It was a pleasure having you and we look forward to seeing you next time you're in the area!

"Wedding"

5
11/11/2016

We enjoyed our stay and appreciated the accessible room. Beds are very comfortable. The staff were all very pleasant and helpful. The use of the internet in the business center was very much appreciated and easy to find in the business center.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear charlesgS2324MY, Thank you for the review! We're happy to be able to accommodate our guests needing accessible rooms, and we're very happy to see that you enjoyed your stay with us. We hope to see you again soon!

"Okay..."

3
08/11/2016

We were two families, total of four people in 2 queens for 1 night before sailing on a cruise. We parked at the port, but this best western offers parking and shuttle to port. Pros: clean; good A/C; spacious rooms with lofty ceilings; a great breakfast (pancake maker, waffle maker, juices, milk, choc milk, yogurt, cereal, hard boiled eggs, omelets, scrambled eggs, biscuits and gravy, sausage, bagels, muffins, croissants, other baked sweets, toast, butter, jellies, and more!) Cons: the bed was awful, we got no sleep. It wasn't firm or soft, but felt like a very cheap mattress with no support, like a dorm or camp mattress. The mini fridge barely got cool even on coldest setting (would likely spoil food). The check-in took close 30 min, only one person checking in guests on a Friday night, this was not fair to her or to the guests. If not for the lack of sleep, I would stay again, but after traveling all day and then (not) sleeping on the "el cheapo" mattress, we've decided to not go here again until a mattress upgrade. Fyi: Staff were friendly, especially housekeeping.

"Great hotel!"

5
08/11/2016

What makes this a great hotel is the pool and the newly renovated rooms- Also the staff! The rooms are clean and the beds comfortable. It is convenient to many restaurants and Downtown. The breakfast was our favorite because we got to interact with Carol! We stay in Charleston every year but have never stayed on the West Ashley side of town. I am glad we did!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Kerrie H, Thank you for the kind words! Carol is one of our star team players, and I'll be sure to share the nice comments with her. I'm sure she'll be very happy to know she's making such a positive impact on our guests. Thanks again and we hope to see you next time you visit Charleston!

"Pet friendly Charleston"

4
08/11/2016

We chose the hotel because it was pet friendly and wanted to stay in Charleston. We found it so relaxing, and the beds were really comfortable – we both had a really good sleep. We loved the courtyard and gardens around the pool, very nice. The complimentary breakfast is great and so we took advantage of that also. Very nice to be able to pull our car right up to the door, super convenient. Would most definitely recommend this hotel.

"Great Hotel"

5
07/11/2016

This is a great hotel. I was a bit nervous that it was an outdoor hotel. The parking lot was clean and safe. This hotel get very busy because it has a loyal customer base. You can tell when you walk in the breakfast room. The breakfast host seemed to know many of the guests. She was wonderful. We stayed here for a wedding in the area. The hotel was full during the two days we were here. There was not enough parking for all of the guests. We had to park along the curb the first night because all of the spots were taken. All of the staff were great. The breakfast host was very busy trying to keep up. There should been another person helping her. She kept the breakfast room clean and stocked. As I said the entire staff was wonderful. My wife and I were taking photos outside of the hotel. My wife wanted photos of us dressed up for the wedding. The housekeeper stopped walking so we could take the photos. I thought that was very conscientious. Most people would of kept waling but she took the time to stop. She did not say anything. When I told her "please go ahead". She told us "it's ok. Take your photos". She even took couple of pictures of both of us. Where can one ask for better service. By the way I did not even talk about the rooms. The rooms were clean and specious. I was very happy with the quality of the rooms and the service that I received from the staff of this hotel.

"Nice place!"

4
06/11/2016

We wanted a nice hotel for our weekend getaway but didn't want to pay the exorbitant prices of the downtown hotels. This hotel was the answer! It was a very simple commute to the downtown attractions. The rooms were a little small but very adequate for our needs and very clean. The thing I liked most was there were no windows to the parking lot - instead all windows looked inward to the gardens and pool. I would stay here again.

"Carol the server at Breakfast"

5
01/11/2016

Carol took care of everyone at breakfast. Make sure there was enough food and handed bottle of water and asked if you need anything else. Nice Lady. The hotel (bed and breakfast) was very comfortable and clean. Everyone else was very nice and kind. It was also very convenient to go to downtown Charleston fifteen minutes bus ride. You were able to get the bus across the street from the Hotel and leave you at the visiting center and coming back the bus would leave you in front of the hotel. I would go back to stay there again.

"Nicely Remodeled Best Western Inn In Charleston"

4
01/11/2016

We recently stayed there the night before we flew home. It was about 15 minutes to the airport. It was a little dark and finding it was a little difficult as the sign was not lit. However at check in the lobby was very nice. We got to our room and I was surprised how nice it was. The room had been completely remodeled and was very clean. The shower was new and the showerhead was really great. It had a nice pool which we didn't use. I would highly recommend this hotel for a 1-2 night stay as it is nice, quiet and not pricey like many other places in Charleston. The room had a refrigerator and a microwave and a large flat screen TV.

"For Cruise ship "

5
30/10/2016

Wonderful stuff room clean perfect location, for restaurants. Park and go for the cruise keep your for while you Cruise. Stuff super friendly during check in and check out. I highly recommend this hotel.

"NICE!"

5
29/10/2016

Really pretty place. No elevator so book accordingly. The rooms are well decorated and modern. They are well maintained and clean. Prices are affordable. Friendly, courteous staff. Breakfast is very good with hot and cold items, anything you could possibly want.

"Wedding In Charleston SC"

5
29/10/2016

Excellent value. Great Loction to see Charleston and about 2 hours from Savannah GA and Hilton Head SC. Plantations are nearby. Patriot Point is only 20 minutes from hotel and worth the visit. The aiport is only 20 minutes from the hotel. Pool was very nice. Our room was on the 1st floor and it was quiet. I was able to park the car right in front of the room.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear robertrZ3525HV, Thank you so much for taking the time to post a review for us. We hope you had a good time at the wedding, and we're so glad that we were able to accommodate your and your family. The location really is ideal as we're so close to everything you'd want to see while visiting Charlseton. We hope you come back to visit again soon.

"Stay for cruise out of port Charleston "

5
26/10/2016

We stayed here for the cruise package (that shuttles you to and from the hotel and port) because it seemed better leaving our car here than at the cruise port lot...so glad we did! The hotel must have been recently renovated it was very stylish and nice. My only complaint of our room was the bedding smelled a little funny..kind of like a fried food lingering smell? But it wasn't dirty...very strange. But otherwise it was very nice! The breakfast we had in the morning was the best hotel breakfast I have ever had...no lie. And I have had several hotel breakfasts (even worked at a Hampton for a few years) in various hotels. There were so many options! And the breakfast staff kept it clean and stocked even though it was busy when we ate but she stayed on it! Very friendly and helpful staff too! And the main reason we chose to stay here, the shuttle, was an easy and smooth process! This will be our hotel whenever we sail out of Charleston in the future!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Rachel A, Thank you for taking the time to write such a wonderful review about our property. We really do appreciate our guests making the effort to communicate with us this way. I was very happy to read that you enjoyed your visit with us. We strive to insure that our guests enjoy not only their visit to Charleston but their stay with us as well. Again, thank you for your review. We look forward to seeing you again.

"Nothing fancy, but clean & quiet"

4
26/10/2016

We booked the Best Western through Trip Advisor to get a good rate. There is nothing fancy about the room, but it was a great price for a place 15 minutes from downtown. They were very accommodating when I requested a first floor room, since we were worn out from driving & there weren't any elevators up to the second floor. The room isn't real updated & there were no hangers, but everything was clean, there were a lot of TV channels & the linens & pillows were fresh. We were only in town for one night so we didn't need fancy. This room was quiet, cool & priced right. The breakfast was more than adequate with options for everyone, including some outside seating.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear 00vette48306, Thank for you for taking the time to share your comments. We really do appreciate the feedback we get from our guests as it allows us to concentrate our efforts at improvement. I am sure our staff will be very happy to read that you enjoyed your visit with us. They strive to insure that every guest enjoys their visit with us as well as their trip to Charleston. Again, thank you for the wonderful comments. We hope to serve you again.

"Very Good Value"

4
25/10/2016

Friendly employees, updated rooms and a large pool made for a happy family stay. We were in Charleston on a short family vacation, and were less than thrilled with the high cost of lodging. We'd stay at a few other Best Western hotels in the recent past and took notice of the chain's efforts to update the properties, so we took a chance on this location. We weren't disappointed. We were close to downtown area and the beaches, and there were a number of restaurants in the area. The complimentary breakfast was only weak area; but it was complimentary which helps when you're traveling with children. Because they are putting a lot of effort into bringing families back to their hotels, I advise anyone considering a stay at a Best Western to call the hotel directly and ask if they are undergoing renovations. You won't get that information while booking online.

"Amazing!"

5
23/10/2016

This was the best hotel out of the 10 I stayed at on my vacation! Beautiful rooms with vaulted ceilings, great outdoor pool. I would say the customer service could have been a little better. The lady at the front desk was a little rude. The only problem we had with our room was that the door was really hard to pull open and close. We had maintence take a look at it and they offered to move us, but we decided to stay as to not move away from our family in the next room. Overall, excellent hotel, good price!

"Had everything I needed"

5
17/10/2016

It was the perfect location for my needs, everyone was polite, bed was comfy no complaints at all. I was happy with the over all appearance of the hotel and liked being able to park next to my room for loading and un-loading.

"Awsome!"

5
14/10/2016

DaQuana was so sweet when my daughter and I checked in. She saw that my daughter was pregnant so she put us on the first floor. Normally I don't like hotels with the doors on the outside but it was so convenient to just park at our door to unload our suitcases. I liked having a refrigerator and microwave in the room too. Also Carol in the breakfast room was fabulous. Breakfast was great. Omelettes, bacon, pastries, cereal, yogurt. There was something for everyone.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear 60GeriM13, Thank you so much for the kind words and for recognizing our star team players, Da-Quana and Carol. They'll be very excited to see the review, I can't wait to share it with them. We hope to see you again soon.

"best western sweetgrass"

5
12/10/2016

Very friendly, great experience. We were evacuees from hurricane Matthew. Staff very accommodating. Will definetly stay again. Pet friendly??????????cannot say enough. Left my daughter in West Ashley to stay there

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Kelley R, Thank you for taking the time out to post a review about our hotel, we really appreciate it. I hope all is well for you back home now. We tried to accommodate our guests and their loved ones to the best of our ability through the storm. We're happy to see that we were able to provide you with a great experience despite the hurricaine. We look forward to seeing you again soon!

"Great stay!"

5
05/10/2016

The hotel was very clean, modernized, with a beautiful lobby! My husband and I stayed with our dog and were easily able to make it into the historic downtown area in 12 minutes of a scenic drive. We will definitely stay again!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Brighteyes8432, We're so glad you had a great time downtown, that you found our hotel to be clean and modern, and that we were able to accommodate your dog as well. Thank you for your review and we hope you come back to visit us soon!

"Nice place to stay"

5
02/10/2016

We took an auto tour of several states in the Southeast and the Bestwestern Charleston Inn had the most friendly and helpful employees of all of the places we stayed. The hotel is located within a reasonable drive to downtown, the rooms were clean and everything else was satisfactory. The employees were the greatest.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear pattymcguire, It was a pleasure having you stay with us. The team really and I really appreciate the fact that you took the time to post such a positive review. We hope you come back to visit us again soon and that you made it home safely! Thank you again!

"Great value for a great hotel"

5
29/09/2016

This is my second stay at the Best Western Sweetgrass and I again enjoyed it, even though it was a quickie -- The staff is really professional, friendly and courteous and the hotel was recently beautifully renovated. Great option for Charleston!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Virginia C, Thank you so much for posting your review, I'm so happy to see that you decided to come back to visit us and that you enjoyed your stay. We look forward to seeing you again next time your in Charleston!

"Great Value Great Staff"

4
26/09/2016

If you cant afford one of the expensive hotels in historic Charleston this is an affordable place to stay within a short drive.It's a great value which includes free parking and a Super Friendly staff willing to accommodate. Adequate room with fridge and microwave, a comfortable bed & nice large sink area outside of a very small bath area. Somehow our room was missed for cleaning. Upon telling front desk, they were willing to have it cleaned immediately. All I wanted was- coffee replacements for my morning brew! Large, nicely kept pool and pool area. Convenient, well lit laundry facilities. Large, Clean, bright reception area and large breakfast room with great variety of tasty items to choose from. I

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear marynstantoo, Thank you so much for taking the time to share your thoughts on our property. We really appreciate the feedback. I was so happy to read that our team was able to provide such excellent guest service. We want all of our guests to enjoy not only their visit with us but their time in Charleston as well. It is refreshing to read that in this case we came close to that goal. Again, thank you so much for the review. We hope to serve you again.

"Great location"

5
26/09/2016

Everything was great. Room, pool Breakfast. Had family join us for a few days and the front desk was able to provide a room next door to make if convenient to visit with. Location is convenient to downtown shopping and interstates for travel.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear BillCarolK, Thank you for choosing to stay with us, and thank you for taking the time out to post a review about your experience. We strive to make each guest experience the best that it can be, and it looks as though we accomplished that goal. Thank you again, and we look forward to seeing you next time you're in Charleston!

"Great 2 day stay"

5
25/09/2016

You will not be disappointed staying at this location. Rooms were updated and very clean. Front desk staff very helpful and kind. Breakfast was good and the staff goes out of her way to help everyone!! Great stay!!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear haley1948, Thank you for choosing to stay with us, I'm happy to see we were able to make your experience a great one. We look forward to your next visit!

"Two day stay, close to MUSC"

4
24/09/2016

We arrived about 4 pm. The front desk lady was pleasant but I was unhappy that we were in the very back an on top floor in center of building. We had to park at the end. Our view was a building looking at construction workers an painters drinking beer all night. The room was great. No problem there. The pool was a bit to walk to. The breakfast lady was the Best! She was helpful and awesome help with our son. She deserves award for the employee of the month. The pool also I may add was a little dirty with sand. An they don't provide shuttle service. Traffic is also a little bit hectic but I guess that is to be expected. Coffee is also cold at night so you have to microwave. Check out was easy. I was hopeful we would have had a better stay but room was nice an clean.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Melissa M, Thank you so much for taking the time to share your opinion. We really do appreciate the feedback. I am sorry that you did not thoroughly enjoy your recent visit with us. Please know that we take these reviews very seriously and are constantly striving to improve. Again, thanks for the feedback. We hope you'll give us another try.

"Great location"

4
22/09/2016

The hotel was in a great location and not far from attractions. Seemed as if it had been recently painted and renovated. Breakfast was not to good. Front desk was very helpful in giving us directions to restaurants nearby on the late evening when we arrived.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear dduerr2013, Thank you so much for taking the time to share your comments. We really appreciate the opportunity to interact with our guests this way. I was delighted to read that you enjoyed your visit with us. We share these reviews with our staff; I am certain they were equally delighted to read that their hard work was noticed and appreciated. Again, thank you so much. We hope to see you again.

"Best Front Desk Ladies....."

5
22/09/2016

The hotel is older but very clean and and it's evident that it has been updated. Our room was very clean as well and the beds were very comfortable. While it's not in the tourist area where prices would be double and triple if not more, it's a short drive (10 mins at most) which makes the rates very attractive. And you have plenty of free parking. The breakfast was very good and Carol was most friendly and welcoming. She's constantly making sure all food is full and the room is super clean. All three ladies, DaQuanna, Talisha and Donisha were the friendliest and most welcoming we've met so far on our two month trip. They helped us with restaurants and both nights we had excellent experience with delicious food. The pool is located in the center of the main portion of the hotel and laundry machines were also centrally located. Without a doubt, WE WOULD STAY HERE AGAIN when in Charleston.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear amfoxy, Thank you so much for the wonderful review. We really appreciate that our guests take time out of their busy days to share this feedback with us. I was delighted to read that you excellent experience with us. As we share these reviews with our team, I am certain they will be very happy to read that their hard work was noticed and appreciated. Again, thank you so very much. We hope to serve you again.

"Great place"

4
19/09/2016

Stayed here 4Rth of July week. We had 2 rooms beside each other. Rooms were clean. Pool was awesome, great size so you do,t feel like your on top of other people. They even had some pool toys. Breakfast was great. Had to wait a little on some things to be restocked, they could use another worker instead of just one..but it was no big deal. Enough choices for 5 kids to have what they wanted. Location is perfect to go to all the beaches and sites...we went to a different beach every day. Grocery store is just down the road. Overall a great stay.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Christina W, Thank you so much for taking the time post such a wonderful review. We really appreciate the feedback. I was delighted to read your review and to know that you had such a wonderful experience. We strive to insure that our guests enjoy not only their stay in Charleston, but their visit with us as well. Again, thank you so much. We hope to serve you again.

"Will return when in area"

5
19/09/2016

Have stayed here multiple times and will continue to return. The staff is always friendly and helpful. Lots of good eating places in area. Just wish they still had smoking rooms available like they used to before the renovations.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Terry L, Thank you for taking the time out to post this review, and thank you for choosing to make us your go to hotel while in Charleston. We're so very happy to see that you enjoy your experience with us each time, and that the staff is always friendly and helpful. I'm sorry to say that with the newly renovated rooms, we not longer allow smoking inside. However, we've made the effort to assign clean and comfortable designated smoking areas in close proximity to the rooms to accommodate our guests that choose to smoke. We do look forward to your next visit with us, and thank you for your loyalty.

"Excellent in all aspects"

5
17/09/2016

Given the type of market this hotel caters for, it was excellent in all aspects: Clean, comfortable rooms - must have been recently redecorated so quite new, friendly service and good breakfast. Also offered good value for money. Will be back!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Best Piet H, We really appreciate the feedback! We do our absolute best to provide Southern Hospitality to all of our guests; it is rewarding to hear that our efforts are being recognized. Again, thanks for the wonderful comments and for choosing to stay with us.

"Nice place to visit"

5
16/09/2016

This hotel had all one could need. A pool, laundry room, a variety breakfast with something a little different everyday as well as a computer room. The staff was well trained and had made everyone happy. The area had a grocery store and a lot of great restaurants.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear R. W, Thank you for taking the time to share your comments. We always appreciate guest feedback as it allows us to target our efforts at improvement. Our goal at the Best Western Charleston Inn is to not only offer clean, comfortable accommodation with excellent guest service but to make every effort to ensure our guests a wonderful visit to Charleston. I am sure my associates will be excited to read that their hard work was noticed and appreciated. Again, thank you for your comments. We look forward to serving you in the future.

"Clean and Great Location"

3
10/09/2016

From checking in to checking out was awesome. Very special and sweet staff. Felt safe and secure. Pool view was just that. No balcony, just big window. Looks like for safety reasons (concrete balcony didn't look so secure) they removed the sliding glass doors and replaced them with Safety glass. Beds were way to soft, felt like I was sleeping on an air mattress with a slow leak. Need to get new ones. Room was clean, so was the linen, and the bathroom, shower too. All staff wore uniforms, so you knew who they were. They were all over the place, doing their job and doing it well. Very close to downtown and the interstate. Places to eat within walking distance. Located on a busy highway, so be careful when exiting the hotel parking lot. Breakfast was good and filling to start the day off. You will need your room key card for the ice machine, which gave plenty of ice when I wanted it. Was with family, arriving on different nights and the staff accommodated us with rooms next to each other. Rooms were quiet inside, didn't hear anything from any other rooms or the kids playing at the pool.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Steffi-Zeeva, I'm glad you were satisfied with your stay, but we would always love to hear what could have made your stay an EXCELLENT one. We are always striving for greatness in every department as we try to improve with every guest feedback we receive. We hope the next time you visit Charleston that you will stay with us again to get that 5 star experience!

"Great location."

3
10/09/2016

The location was great, close enough to the historical district, but far from the noise of the city. The only problem was that there was no elevator! There was a great restaurant right beside the hotel.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear audreytemple2016, Thank you so much for taking the time to share your opinion. We really do appreciate the feedback. I am sorry that you did not thoroughly enjoy your recent visit with us. Please know that we take these reviews very seriously and are constantly striving to improve. Again, thanks for the feedback. We hope you'll give us another try.

"Southern Hospitality at its best!"

5
08/09/2016

Beautifully kept hotel. We felt welcome from the moment we arrived. DaQuana and Talisha at the front desk were so nice! The continental breakfast was fantastic. Carol takes wonderful care of the guests and makes you feel at home! The rooms were immaculate. I highly recommend staying here!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Eric K, Many thanks to you for taking the time to share your comments and especially for mentioning three of our super stars. Da-Quana, Talisha, and Carol are three of our best team members and they were very excited when I shared your comments with them. Again, thank you for your comments and for choosing to stay with us. We hope to see you again.

"Convenient Charleston Motel"

4
07/09/2016

This hotel is well located just over a bridge and minutes from downtown Charleston. Rates were much lower compared to downtown hotels...and free parking. The provided breakfast was standard, but ample and fresh. The room was clean and the bed was very comfortable. Also located near many other restaurants and Costco was a few minutes away for the best priced gas in the area. Overall I would highly recommend the quality and convenience of this Best Western.

"GREAT STAFF CLEAN ROOMS"

5
31/08/2016

always have a little concern with outside doors but place was safe clean and had a restful night front desk clerk very helpful and recommend a great restaurant pool area seem clean and had alot of kids having a good time

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear mark1230, Thank you for posting such kind words about our property. It is nice for our staff to hear that their efforts are making a difference. Hope to see you again!

"Best Vacation"

5
30/08/2016

We had the best vacation in Charleston and Best Western Sweetgrass Inn had a lot to do with it!! They had the best customer service I have encountered in a very long time. They made our trip so much fun and easier. We asked for directions and they printed them for us. Ms. Carol in the breakfast room was amazing amoung lots over the other employee's Thank you fo much for the hospitality!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Brian L, Thank you for the wonderful review. I have posted it on our associate bulletin board so they can see that their hard work is noticed! Thanks again!

"good place"

4
29/08/2016

I have had two different crews stay here over the last month for a total of aprox. 15 day, I myself have stayed at least 5 ,is nice clean quiet, they have a nice breakfast beds are very comfortable although I was there on business would be nice to stay for visting.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear mike c, I would like to thank you, not only for your business, but for taking the time to write a review as well. We pride ourselves on offering not only clean, comfortable accommodations but the best service Charleston has to offer. In this case, it seems we came close to our goal. I am sure my staff will be very happy to hear that their hard work was appreciated. Again, thank you for your comments as well as your patronage. We hope to see you again!

"A hotel with real Southern Hospitality !"

5
28/08/2016

All the staff went above and beyond the call of providing hospitality. You could tell that the staff was sincere in trying to make sure any person staying at the hotel would have a relaxing and welcoming experience.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Maureen G, I would like to thank you for taking the time to write such a wonderful review. We pride ourselves on our staff and it is quite rewarding to know that their hard work is being noticed. Again, thank you for your comments as well as your patronage.

"The best Best Western"

5
26/08/2016

This hotel is fantastic! Employees are friendly and helpful, rooms are clean and comfortable but then the extras. Pool is resort quality and the free breakfast is the best I've ever had and with the traveling I've done lately that's saying something. Beautiful surroundings and so close to all the interesting things Charleston is famous for.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Betty G, We're so happy that you had a great experience with us! Thank you for taking the time to provide us with the great comments and we hope you visit us again soon.

"Great hotel"

4
25/08/2016

It was not the closest to attractions but a great hotel nonetheless. The lady at breakfast ws very kind and helpful, room was big and so was the bathroom. We parked right in front of our room, there is plenty of parking space. Great pool.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Chiara P, Thank you for taking the time to write a review, we really appreciate the feedback. I'm happy that you enjoyed your experience and we hope to see you again in the future.

"Great place to stay"

4
21/08/2016

Convenient to Charleston just a short drive, clean friendly in walking distance to restaurants.....personale helpful, rooms clean, met our needs. Could have used brighter lighting....especially bedside and bathroom.....clean wide pool to relax after touring all day......breakfast great

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Donna C, We're very happy to hear you enjoyed your stay, the pool, the helpful staff, and the breakfast. Thank you for writing this review for us and we hope to see you again soon.

"Vacation 2016"

5
21/08/2016

Our visit this year was amazing! Just to name a few of the employees who treated us like family!! Ms. Shella- front desk Ms. Da-Quana - front desk Ms. Carol - breakfast Ms. Dionna - housekeeping. I can't express enough how wonderful our visit was. These ladies made us feel like family. I recommend this Best Western if you're ever in Charleston. They made the trip one to remember with their excellent customer service and hospitality. Thank you all so much see you next summer.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Shell L, Thank you so much for taking the time out to recognize our outstanding team members and for completing this review. We really appreciate it. Looking forward to having you stay with us again and to sharing these kind words with the team.

"Charleston Vacation Stay"

4
16/08/2016

I liked the hotel and the price was relatively cheaper than the hotels in the area. The room was clean and appeared to have been recently remolded. I did have one problem with the washing machine at this location. Other than that the stay was nice.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Hello James L, Thank you for taking the time to write your review. I am glad to see that you enjoyed your stay with us, and hope you will consider staying with us again during your next trip!

"Best Stay!!"

5
16/08/2016

Best Western Hotel it was the best, the staff very charming, and very helpful. Anything that we call the front desk for they were very timely to bring it to us. The breakfast was very, very good. The rooms were very clean, I can't think of anything about our stay here that was not good! once again my hat off to the great staff. Janet K

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Hello jankelly19! It is always great to hear when our guests enjoy their stay! We take great pride in providing excellent customer service and amenities to make your stay in Charleston the best one. We hope this means that you will be staying with us again soon!

"BW Charleston - a perfect stay!"

5
10/08/2016

This was our 5th visit to Charleston and our 3rd stay at the Best Western on Savannah Highway, hopefully, not our last! The facility is well laid out and spotless. The staff from the Front Desk to the Cleaning and Maintenance teams are warm, helpful and expert at their tasks. They take obvious personal interest in what they do, how they do it and engage with guests. The rooms are comfortable and super clean with plenty of towels, shampoo, conditioner and soap. The free Breakfast has such a variety of options, there is no way to leave the room hungry. Even my picky eater daughter found plenty to her liking. Bread, muffins, eggs, biscuits and gravy, hot and cold cereals, make your own waffles and a pancake making machine! I cannot recommend the Best Western Charleston Inn highly enough and look forward to our next visit!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear CatsMom597, Thank you so much for the kind words and for taking the time out to recognize the team for their hard work. We really do appreciate it. We look forward to seeing you again.

"Best stay at Best Western!!"

5
06/08/2016

We could not ask for more! Great staff, great pool, and beautiful grounds. The rooms were clean and the staff were genuinely nice and devoted to making our stay like it was our very own home. I came from Ohio to visit family and this will be where I come each and every time I return!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Blondie2046, We're very happy that you enjoyed the pool, landscaping, rooms, and service while visiting with us. We're glad to be your home away from home and look forward to your next visit. Thank you for the review, we really appreciate it.

"Stay in building closest to pool!"

4
04/08/2016

We arrived about 2 hours early and our room wasn't ready but one in the same building but on second floor was so we took it. No elevator and not fun hauling all our stuff up. The room was very dark and small. After we returned from our Charleston culinary tour I asked if we could be switched. The girl at the front desk this time was extremely nice and switched us to the front building. The room was much nicer with a huge window facing the pool. Everything in it was fine and worked well. Housekeeping does a good job.... The next night we went to use the pool, which was a nice area. It was overrun with screaming, unruly kids so we stayed for a bit and enjoyed what we could. The hotel is a good proximity to the downtown Charleston area but is in a very commercial area. It was a good price for the area.

"Very good mid tier hotel"

4
03/08/2016

Reserved the Best Western because it offered the most for the money, and more importantly two queen beds was an option, not just two full beds. The rooms were nice, the furniture was comfortable, and the breakfast was good too. If I had to complain about something, I would say that the HVAC wasn't terribly effective. We had it tuned as cold as possible and the far side of the room was still hot.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Chain02, I'm so happy that you found the accommodations to be comfortable and that you were able to enjoy the breakfast. Thank you for taking the time out of your day to write us a review, we really appreciate it. We hope to see you again soon.

"Wonderful motel for our vacation"

5
02/08/2016

My family and I thoroughly enjoyed our stay at this hotel. From the start the entire staff was very friendly and accommodating. The rooms were clean and smelled great. The pool was nice and the water was clean. Breakfast was very good and we looked forward to it each day. It's very close to historic downtown Charleston. Only negative is the busy highway you have to pull out on when leaving. We would pull out to the right and go through the Pep boys parking lot then left to the stoplight. Would stay again.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Paul G Thank you so much for taking the time out to write a review for the hotel, we really appreciate it. I'm so happy that you and your family enjoyed your stay. We look forward to seeing you again soon.

"Best Hotel Stay Ever!!!"

5
02/08/2016

The hotel was clean and the staff was wonderful! I want to especially mention Da-Quana at the front desk, Deette - housekeeping manager and Carol who prepared a delicious breakfast every morning. The hotel is well situated between downtown Charleston and the plantations and gardens along the Ashley River. Da-Quana and Deette were very knowledgeable and gave us great suggestions on where to go and where to eat!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Summer1654 Thank you so much for the kind words and taking the time out to complete this review. We appreciate it very much. I'm so happy to hear that you enjoyed your stay with us and that you got to experience everything Charleston has to offer. I'll certainly pass the along the great feedback to the team. They take pride in the work they do, and it's rewarding for them to hear about how they make such a positive impact on peoples' experiences. Thank you again and we hope to see you soon.

"eh. could be better"

2
01/08/2016

inattentive staff. rooms not very clean. no coffee pot, but plenty of coffee. inadequate parking. pool area not kept clean. lack of english speaking housekeeping staff makes it difficult to express what you need.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear John D W Thank you for taking the time out to provide us with this feedback. We'll use this information to help us improve upon the quality and service of the hotel. We hope you give us another chance to wow you in the future.

"Good Motel, Would Certainly Consider Returning"

4
01/08/2016

For only staying one night, my wife and I left with a good impression of the motel. The only negatives were my allergic reaction and loud noises from the room upstairs. My allergic reaction is usually the result of dog hair in the room, which we were not told that it was a pet room. The noise in the room above happened twice in the middle of the night and was extremely loud. I thought about reporting it but was in a short duration and it occurred at 2:00 am and 7:00 am.

"Nice hotel"

5
30/07/2016

This is not the first time we have stayed in a Best Western on this particular trip. We found that Best Western hotels have improved greatly from several years ago. This hotel is a little far from the center of town but not unbearable. The heated swimming pool is very inviting, especially during the evening hours. We really enjoyed out stay. Would highly recommend this hotel.

"Want to Save and Stay Outside the City? Stay here!"

5
28/07/2016

We were washed out of our campground and ended up here thanks to reviews we read. And we were more than happy. Every staff member was a genuine delight, helpful and working hard. The room was spotless and wonderfully comfortable. The pool is perfectly maintained and set in the courtyard amongst lovely palms and plantings. The extensive breakfast had something for everyone, plus fanned seating outside for those of us who need a little a/c break even during the summer. We were so happy here we extended our stay for an extra day and were so happy we did so. There are cheaper options, but as a very budget-minded person, I implore you to consider the value you get here.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear LAdventures, Thank you for choosing to stay with us and thank you for taking the time out to complete this review. I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Wonderful breakfast"

5
27/07/2016

I have to give a special shout out to an amazing lady. Mrs Carol, who is the caretaker of the wonderful breakfast here, tales pride in her work. I am challenged when walking. She noticed, checked on my well being, and offered my the freshly cooked meat when it was done as well as freshly sliced fruits when she was done. Well worth any problems, if any, you may experience while there...not to mention a healthy and nutritious start to each day

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Countrygirl09251, Thank you for taking the time out to complete this review and I'm so glad you enjoyed your experience with us here at the Best Western Charleston Inn. Carol genuinely enjoys what she does, and takes great pride in her work. She loves helping people and it's a pleasure having her on our team. I know she'll be very grateful and excited when I share the kind words with her. Again, thank you so much and we hope to see you again soon.

"Great Value"

5
24/07/2016

Yes, this is technically a motel due to outside facing rooms, however the service, cleanliness and perks made it feel better than a motel. Staying in or around downtown isn't cheap, the inn was a 15 min Uber ride to downtown with traffic. We were pleased. Breakfast was what you'd expect for being free.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear RaeNorth, Thank you so much for the kind words and taking the time out to complete a review for us. We truly appreciate it. We hope you come back to visit us again soon.

"Great!"

5
19/07/2016

It was my second experience with this hotel that was even better than first. Room was very clean and fresh. Bed was very comfortable. A/C was turned on before we entered the room. Friendly staff; we've been offered bottles of water at the time of check-in and check-out. The breakfast was pretty various. Approximately 15 min. to drive from historical district. Free parking. A lots of places to eat nearby. Highly recommend.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Milraisa, Thank you for taking the time out to provide us with such positive feedback. We really appreciate you coming back to visit us again. I'm glad you found the room to be clean and fresh, and that the room was comfortable for you when you arrived. The location is ideal, and I'm happy you were able to enjoy the proximity to downtown and the free parking we have to offer. Thank you again and we hope to see you again soon.

"Nice to stay"

5
19/07/2016

Not far from Downtown Charleston. On busy Hwy but Quite neighborhood, Restaurants and Bars are walk distance. Huge Parking lot, Outdoor pool, Hot meal Breakfast, Friendly staff, Clean room. I didn't have any problems during I stay.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Alextoyz, I really appreciate you taking the time to leave a positive review about our hotel. I'm happy to hear that you enjoyed the pool, breakfast, friendly staff and clean room. We hope to see you again in the future.

"great stay!"

5
18/07/2016

it was our first experience with Best Western..friendly staff, good breakfast, fast in-room internet, clean room. Location was near to restaurants and just 20 min. away from the beach...overall a nice experience.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Rjs815, Thank you for the great feedback. I'm looking forward to sharing it with our team. I'm happy to hear that you were able to enjoy your stay, that the staff was friendly, and that you enjoyed the free breakfast and free Wifi. Thanks again.

"Exceptional quality and service!"

5
17/07/2016

I checked in around 2 a. m. and the staff was fantastic! The first thing that I noticed was the security button when I could not enter. Loved this option. Safety is a great concern for employees. The breakfast was fresh and the staff was very friendly and helpful when I asked for directions. You cannot go wrong for the quality of this hotel and staff.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Elissattie, Thank you so much for taking the time out to leave us a review, we really appreciate it. I'm very happy to hear that you had a fantastic experience with us and that we were successful in making you feel safe and secure as it's one of our top priorities. We take pride in the quality of all that we do, and hearing positive feedback like this is very rewarding. I look forward to sharing it with the team. Thank you again, hope to see you in the future.

"Great Stay"

4
16/07/2016

Not a fan of outside entrance rooms, but once inside...ALL was well. Room was very CLEAN! Nice decor and the staff extremely friendly and helpful. Convenient to Historic downtown Charleston (10 min. drive or less). Close to connectors to James Island and Folly...we were headed to Folly for the day. I would stay there again.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Chara H. Thank you for taking the time to write a review for our hotel, we very much appreciate it. I'm glad you were able to enjoy the location and the clean room accommodations. We look forward to seeing you again in the future.

"I will be back"

5
15/07/2016

Have stayed at this location multiple time. Will be back for sure. Love the staff. they are always nice and friendly. The new renovations are awesome. Appears they have new management and all is good.

"Pricy for what you get"

4
14/07/2016

Had I been told the room was not smoke free and animals had been in there and there were many walking their pets, I would have gone elsewhere. I could get an oceanview room at Courtyard Marriott for $99, but I had the coupon book, but was not allowed to use it. I was there for medical purposes.

"Very close to CofC "

5
13/07/2016

A great stay within 15 mins from The College of Charleston. Outdoor pool, free breakfast with pancakes, waffles, eggs, breads, meats,yogurt,fruit,juice,coffee,tea..This deserves an A+. Only issue was carrying bags up stairs to second floor room. I normally don't like motels without lobby to rooms but I will be returning for "move in" day and parents weekend...this is a great value in Charleston. Pets allowed but no issues with that either. Staff very polite and helpful. Great Job Best Western!

"Pleasantly surprised"

5
07/07/2016

I booked this hotel for their reasonable Pet fee $20.00/day. I didn't know before my arrival that the rooms were accessible from outside. That is a big NO in my book, but it was too late to find another hotel, so I decided to deal with it. The hotel staff was very friendly. After almost 14 hours drive, at 2am, they completely understood that we was tired. The room was clean with nice decor. The breakfast was great (variety of toppings for waffles) was a big hit, especially with my stepson. We had an emergency and had to stay an extra night, and I was pleasantly surprised that the extra night was about the same rate and the other 2 nights that I booked 2 months prior. We will definitely stay here again! It was close to everything.

"charleston visit"

5
07/07/2016

this was a most pleasant stay-everything was nice & appealing-swimming pool was clean & neat-the room was extremely clean-excellent hot water-not like we experienced two weeks ago at the other best western property in mount pleasant-we will stay at this property on our next visit to charleston

"Dog Friendly, Clean, Safe and Comfy!"

4
06/07/2016

Great place to stay, rooms are clean, friendly staff. I needed a hotel with easy access to downtown Charleston that was dog friendly. The location is great and easy to get to. The staff was friendly and helpful. The breakfast could be better - toasters not working, layout was cramped - better to have all items on one side of the room instead of both ends. The room was clean and the beds were not bad. Quiet too.

"Miss Carol"

5
01/07/2016

Great place to stay! Miss Carol who is in charge of breakfast each morning gives the hotel an even better reputation by being very friendly, helpful and all ways willing to help you with whatever you need. I enjoyed my stay so much that I will definitely be staying there again!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear dluebke, Thank you so much for taking the time to post your review. We really appreciate the feedback we get from sites such as this one. I was delighted to read that you enjoyed your visit and that Carol was able to make such a positive impact upon your visit. She is truly a gem and welcomes everyone into her breakfast room as though you were visiting her kitchen at home. Again, thanks so much. We hope to see you again.

"Trip Advisor"

5
01/07/2016

Very nice, reasonable, convenient place to stay.... especially with children and small pet. Staff was friendly and very helpful. Fast Food Restaurants close by for children. Nice pool. Friendly staff. We've stayed there many times when going to MUSC, old part of city, Aquarium is easy to drive to also. We highly recommend it.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear suemQ1921CA, Thank you for taking the time to post a review about your visits with us. We really do appreciate the feedback. I was delighted to read that you've enjoyed your visits and that you'd recommend our property. What better advertisement is there? Again, thanks so much for the review. We look forward to seeing you again.

"Average Hotel"

3
01/07/2016

Hotel located on busy street in commercial area. Nevertheless, noise level diminished after 8:00 pm. Room was clean and adequate for our one night stay in Charleston. My daughter and 2 grandchildren stayed there also. Kids liked pool. It was crowded that day but all respected other's space. There were not any clean, unused towels so had to use room towels. Breakfast ok for fast, prepared food. I sure there are better hotels along strip but we always stay at BW for the price and location. Would recommend.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Peter L.K., Thank you for taking the time to review our property. We really value the opinions of our guests as it provides us with a road map for improvements. I was happy to read that you enjoyed your stay for the most part and that your grandchildren enjoyed the pool. We hope you'll stay with us the next time you visit Charleston.

"Awesome 2 Days!"

5
30/06/2016

Just returned from spending 2 days at the BW Charleston Inn on Savannah Hwy. Front desk was so helpful in rearranging our 2 reserved rooms to be side by side and on the first floor when we arrived. Breakfast both days was wonderful - lots of choices. Beds were comfortable, rooms were clean, property was quiet and the pool was enjoyable. Easy access to everything downtown Charleston and surrounding area. Thanks!!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear llmg2015, Thank you for taking the time to post a review about your visit with us. We really do appreciate the feedback we get from sites such as Trip Advisor. I was delighted to read that you enjoyed your two day visit with us and that your rooms were clean. Again, thanks so much. We hope to see you again.

"Pleasant hotel, well kept"

4
30/06/2016

My memory is beginning to fade... It was a goood hotel, where I spent two nights, nothing particularly good or bad about it. Close to downtown without being crowded in. Good breakfast, pleasant staff.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Mojave, Thank you for taking the time to post a review. We really appreciate the feedback. I was very happy to read that you enjoyed your visit with us. We try to offer each guest a clean, comfortable room with great service. Obviously, in your case, we came close to our goal. Again, thanks so much. We hope to serve you again.

"Beautiful hotel within minutes of downtown "

5
29/06/2016

We drove to historic Charleston within minutes from this clean, safe, well priced hotel. Breakfast was delicious (make your own pancakes, waffles; ready made omelets, bacon/sausage, breads, and more). Super friendly staff. Beds were comfy and pool was refreshing. Close to highway and restaurants and stores within seconds of the hotel. Save a bit of money by staying here and spend it on all the great sights in this beautiful city!

"Would have been OK if they hadn't kicked us out.."

1
27/06/2016

Checked in for a weekend, or something like that, I tend to forget. I definitely inquired at check-in that I may need the room for a couple more days depending on how my trip was going and she said it would be absolutely no problem, just call the front desk and they would extend it. I actually got her name because I knew they would ask who I spoke with for any problems. It was a late night check in. Now I will share some of the blame, as checkout was 11 and I was sound sound asleep and didn't ask to renew the room until 10:50, 10 mins before check out. I know this was stupid of me, but I was on medication, sleeping pills, and just couldn't wake myself up early enough to call. However in my defense, subconsciously, I didn't really think it would be a big deal because the check in clerk ASSURED me it would be no issue at all.. Well guess what? It was an issue and they basically told me to get out. I pleaded my case but to no avail and honestly? They didn't give a crap one way or the other. They really didn't care. I gave them the name of the woman I spoke with and said that she said it would not be an issue, that seemed to have little if any effect on them. She said the room has been reserved and that's that. I have to admit, especially being half mummified on sleeping pills it was a complete nightmare. Trying to rush up and pack at the last second while I was on medication was a hellish event I care not to remember. They showed no empathy, total lack of concern, and just wanted us out ASAP so they could clean the room! If that event wouldn't have taken place, I would've given it five stars. But you simply don't treat quests like that.

"good weekend"

5
27/06/2016

me an my wife found this hotel very nice< clean an in a good spot . the beds need some work . an it would have been nice if the pool had stayed open till 11 . that way when your out on the town an you come back in late you could still go relax. in the pool. but all an all it is a good place to stay

"Close to Everything, Clean, Friendly Staff, I recommend it."

5
25/06/2016

We stayed 3 nights and it was great. Good breakfast and Carol does a superb job keeping everything filled even when it is crowded at breakfast. I understand that sometimes things run out, and she immediately refilled the items. The staff was very helpful in telling us places to go and even helped pick out brochures of places to go. Overall, I was pleased with the experience. I rate them a 5 for the quality of the staff, location, and price.

"Great relaxing place to stay that won't break the bank"

5
23/06/2016

Nice, well maintained and quiet. I like being able to park just outside my door. The staff are very friendly and helpful. Breakfast is included. You are only a few miles from downtown Charleston, in the other direction is Tanger Outlets, a mall and many dining options. The best BBQ in Charleston is next door in walking distance. The pool is outstanding. The property is landscaped in a tropical setting. All is secure in a nice part of town, easy to find.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear EMS_DDI, Thank you so very much for taking the time to post a review. We really value the feedback we get from sites such as this one. I was delighted to read that you enjoyed your visit with us and found our property a great, relaxing place to stay. Again, thanks so much. We look forward to seeing you again.

"sleeping in the low-country"

5
22/06/2016

This hotel is very nice, VERY CLEAN, and friendly staff. Newly renovated, they did it right. The pool us huge and clean. We enjoyed a daily hot breakfast, included and when they say it has everything, they mean everything! Will definitely stay here again!!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear momsnotcooking, Thank you very much for taking the time to post a review about your stay. We appreciate guest feedback as it allows us the chance to improve. I was delighted to read that you enjoyed your visit with us and that you found the property very clean. Thanks again for the review. We can't wait to see you again.

"Missed 5 stars by this much"

4
22/06/2016

We visit Charleston frequently, and this was our first time staying at Best Western. We were very impressed. The property is clean, secure, and well maintained. The price is reasonable. The pool is large and clean. The staff is friendly, professional and very accommodating. I needed to send a fax for business, and it was immediately taken care of. The breakfast area is clean and comfortable. The breakfast offerings include a nice variety of items, from cold cereal and pastries, to omelettes and biscuits and gravy. The lone attendant did the best she could to keep up with the guests. Therein lies the reason this review receives 4 instead of 5 stars. One lone attendant can not keep the coffee filled (at 7:30 the pot was empty. Once alerted she dashed off to brew more, but there was a significant wait). The gravy for the biscuits was in a crock pot, but it was lukewarm at best. That wouldn't be a big deal, except that the attendant was using the microwave to prepare bacon for the guests, resulting in a significant wait to warm up the lukewarm biscuits & gravy. That's not acceptable. There should be equipment available elsewhere to prepare the food, so that guests can use the microwave in the dining area. I sincerely hope these issues will be fixed, because I definitely plan to give this place another shot at making the 5 grade.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear themimiv, Thank you for taking the time to write a review about your recent stay with us. We really appreciate the feedback. I am sorry you did not thoroughly enjoy your visit with us. I have shared your comments with our breakfast attendant. We have provided her with an increased amount of equipment for the pantry; she should not have to use the guest microwave again. Thank you for letting me know about the situation. We hope to see you again.

"Great place for the price"

5
21/06/2016

The room was nice and clean. Friendly staff, great free breakfast. The grounds were well maintained and has a nice large pool. Only a few minutes drive from a lot of things to see and do, Would recommend to any one looking for a nice place to rest up from a day of fun.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Average_Guy2010, Thank you very much for taking the time to write a review about your visit with us. We really appreciate the feedback we get from sites such as Trip Advisor. I was delighted to read that you enjoyed your visit with us and that you found our staff to be friendly. Again, thanks so much for the review. We hope to see you again.

"A very pleasant surprise"

4
21/06/2016

Beautifully landscaped and maintained. Very clean (saw staff cleaning the grounds and parking at least twice a day). Rooms are a little dated but acceptable. A nice pool area. A Southern gem in the midst of overpriced area hotels.

"An older hotel revived!"

4
21/06/2016

Great stay, very close to the historic district of Charleston. It reminds me of an older hotel updated. Very clean rooms and great colors! The pool is large and the grounds are nicely landscaped. Breakfast was typical but decent.

"The best!"

5
20/06/2016

My husband thought this the best Best Western we had ever used on a vacation. It was clean, bed comfortable and breakfast was good. We only had one issue and house cleaning did not replace cups. Once we told the front desk about this; cups were delivered within 10 minutes. Would defiantly recommend a stay at this facility.

"Vacation"

3
18/06/2016

Location was good for us. We were there for an overnight stay. We went to Bubba Gumps for supper. The hotel was clean an well kept. The only issue was with breakfast. I went down to check out the breakfast area and was told by the desk that we had to eat over at Sleep Inn that shared a breakfast area. When we checked out I noticed people coming out with plates. I was told that the breakfast area had not been cleaned and was late opening up. Will not stay here again.

"Very Pet Friendly"

5
17/06/2016

While this hotel was great as far as being pet friendly it totally lacked in handicap accommodations. \\We traveled with my 88 year old Dad and no ramped sidewalks or elevators in the back buildings. Breakfast was decent as far as hotel food goes and offered many choices. Rooms were clean and the staff very friendly..

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Ronnie K, Thank you very much for taking the time to post your review. We really appreciate the feedback. I was delighted to read that you enjoyed your visit with us. I am a little confused though. The property does offer handicap accommodation with ramps throughout the property. While there is no elevator we would have been happy to secure your father a first floor room. I am sorry if my guest service agents failed to offer this. We do use these reviews as a training tool so I will be sure to discuss this issue with them. Again, thank you so much for letting me know about the situation. We hope to see you again.

"Not the Best Western"

2
14/06/2016

This Best Western is just ok. We have stayed at great ones in Arizona and in western Canada. This is just ok. Here's what we liked after three nights there: room was more or less clean, second floor has high ceiling, beds comfy, pool clean and good sized, breakfast is handy. What we didn't like, rooms are smallish and poorly lit, towels very small, cockroach or two on wall one day, "local kids" sneaking into the pool, people smoking outside rooms causes smoke smell to drift into room, no courtesy safe in the rooms which was surprising. The location is good for Charleston. Next time might stay on the amount Pleasant side as those hotels seemed a bit nicer and were about the same price. These are the things I learned after spending a few days in Charleston which is a lovely city.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Thegoodegg, Thank you very much for taking the time to post your comments about your visit. We appreciate the feedback we get from sites such as this one. I am sorry you did not thoroughly enjoy your visit with us. We strive to offer each guest clean, comfortable accommodations with excellent guest service. Obviously, in your case, we fell short of our goal. Again, thanks so much for taking the time to post your comments. We hope you'll give us another chance.

"Lovely setting"

5
14/06/2016

A great looking, and well staffed, and maintained place to stay. Close to downtown Charleston and historic plantations, with plenty of nearby stores and restaurants to choose if you want a quiet night, and a leisurely swim in a great pool that actually has adult depths.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Albert L. Thank you very much for taking the time to post a review about your visit with us. We really appreciate the feedback. I was delighted to read that you enjoyed your stay with us and that you found the property well-staff and great looking. Again, thanks so much for the review. We look forward to seeing you again.

"Pleasant Stay"

4
14/06/2016

Good stay at this facility. Very convenient to where I planned to visit while in Charleston. Right on one one of the main public service routes that serviced the downtown area where I visited every day that I was in Charleston.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Ronald W, Thanks so much for taking the time to post your review. We really appreciate the feedback. I was very pleased to read that you had a pleasant stay with us and that you found the property convenient. Again, thank you so much. We hope to see you again.

"Excellent place to stay for visits to Historic sites and Fort Sumter"

5
07/06/2016

We selected this hotel because of positive reviews by people who stayed here. We liked the location for a short 1 1/2 day (2 nite) visit to tour this charming city. The room was clean and comfortable, breakfast was complimentary and plentiful, wi-fi was easy to use. Services provided by staff were exceptional in every way. La Quana was at the front desk while we were there and she was extremely helpful to us. I would recommend staying here if you visit Charleston and want good old southern treatment with hospitality.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear IndyLiz2013, Thanks so very much for taking the time to post a review. We really appreciate the feedback. I was very pleased to read that you enjoyed your visit with us and that Da-Quana was able to have a positive impact upon you visit. As we share these reviews with them, I am certain she will be delighted to know that you appreciated her efforts. Again, thank you so much. We hope to see you again.

"Best Best Western we ever stayed at!"

5
07/06/2016

This hotel was in a great location to the historic Charleston, SC. People very courteous and accommodating. Rooms were very clean and newly renovated. Bed very very comfortable!!! Breakfast was a full breakfast, waffles, omelets, fruit, pancakes, sausage, bacon, etc. You get a lot for the money!!!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear greenman4, Thank you so much for taking the time to share your comments. We really appreciate the feedback. I was delighted to read that you enjoyed your visit and that you feel our Best Western is the best you've ever stayed at. Again, thanks so much for the review. We hope to see you again.

"2016 May Best Western Sweetgrass Charleston, SC"

5
07/06/2016

A bit pricy for this location. The room was very clean. We were in the back building, possibly a new structure or updated room. Breakfast was very good. Only one washing machine for the entire hotel, located in a open public area outside.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear Genevieve S, Thank you so much for taking the time to post a review. We really appreciate the feedback. I was delighted to read that you enjoyed your visit with us and found your room to be very clean. Again, thanks so much. We look forward to seeing you again.

"Great Hotel"

5
06/06/2016

Hotel was in a great location, pool was awesome, room was wonderfully clean and the bed was very comfortable. The staff was very friendly and helpful and checkout was a breeze. I would definitely stay here again! The breakfast was not the best I have ever had but it was complimentary and I was satisfied with the selections they offered. The only downside is getting in and out of the hotel. Traffic is a nightmare at certain times of the day but still worth staying here.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear love2vaca19, Thank you for taking the time to post a review. We really appreciate the feedback. I was delighted to read that you enjoyed your visit with us and that you found your room to be wonderfully clean. Again, thanks so much. We hope to see you again.

"Excellant hotel"

5
28/05/2016

The room was very clean, beds was comfortable. Staff was professional and friendly. Location to our venue, restaurants, and other services was very convient. I would .recommend this hotel, Best Western, Sweetwater. Charleston SC to everyone

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear Sandra V, Thank you so much for taking the time to post a review. We really appreciate the effort. I was delighted to read your comments and to know that you found your room to be clean and the beds comfortable. Again, thank you so much for the review. We hope to see you again.

"Recently Redecorated"

4
27/05/2016

We had reservations for 3 nights. The rooms were recently redecorated. Ours had two sinks, one immediately outside the bathroom. The tub/shower was new, but the tub trained very slowly and by the end of one's shower, there was 6 to 8 inches of water in it. Anthony tried 2 days to fix it. By our last morning, it was draining just fine thanks to his efforts. Sadly, the walls were rather thin, as it is a older facility. A dog in the next room whined a lot in the evening, but at least not during the night. Also, and thankfully, the traffic on the very busy highway out front disappeared at night and the room was rather quiet. Breakfast was good, but the woman supplying it on Friday of our stay was totally overworked and really needed a helper to keep up with the demand. Nonetheless, she maintained a "happy face" throughout it all. The other members of the staff also were friendly. A major problem for us was the curtain, which let in much too much light from the very large swimming pool at night. For swimmers, the pool is quite large with a number of shaded tables and chairs around it.

"Beautiful city"

4
25/05/2016

Spent two days here on road trip. This is a beautiful city. History resonates. Visited Boone hall plantation and follys beach. Hotel was very nice and beds comfortable. Only issue I had,was when we returned to room there was a towel bar on my nightstand and the towels were on bathroom sink. Guess they wanted me to fix it. Which I did. Put bar back on rack and hung,up towels. Maybe housekeeping needs more training. Anyway, enjoyed our stay.

"Great Value for the Price"

4
24/05/2016

Great location and value for the price! Staff was extremely friendly and courteous great restaurants within walking distance of hotel. We will definitely consider this hotel when we return to Charleston!

"Oasis"

5
23/05/2016

What a lovely hotel; a great stop after a long day on the road. The Sweetgrass Best Western has beautiful grounds, comfortable beds and a great location. We were able to enjoy a restful night, have a wonderful breakfast (thanks much to Carol who runs the breakfast room) and then take the short trip into Charleston to walk the waterfront and have lunch before continuing our trip to Maryland. And, best of all, they welcomed our Golden Retriever Reese with no extra charge. Too often the hotels that welcome dogs are run down and kind of worn out. Not so here; a wonderful place to rest.

"Needs Work"

3
23/05/2016

This hotel needs some work in cleaning up the exterior routes, stairs, and areas outside room doors. Very dirty. Inside the rooms are acceptable, although not outstandingly clean. Rooms are very dark. This room is acceptable if paying $120 or less per night, but if you are getting a rate closer to $200 per night, it is not really worth the price.

"Absolutely a pleasant stay"

5
22/05/2016

One of the cleanest and best kept places I have been in in quite some time.The staff are polite and go out of their way to see that your needs are looked after. Excellent full breakfast. Nice and quiet. I travel with a pet and the accomodations for it here were excellent.I would definitely stay here again and recommend it to my friends.It is located conveniently close to the historical district of Charleston.

"Great place to stay!"

5
21/05/2016

We came into Charleston with no clear destination in mind, and found this Best Western and decided to stop. So glad we did! This is a friendly and exceptionally clean motel, with an excellent staff. Greeted by Da-Quana at the front desk, she was friendly and very helpful. She even printed out directions for us to a very nice beach! The room, on the ground floor and a king, was very clean and smelled wonderful. We were extremely pleased with our room! The breakfast was excellent and had something that should please everyone. You could make your own waffles and pancakes. There were eggs, sausage/bacon, biscuits, gravy, cereal, fruit, yogurt, Danish, bagels and English muffins. Coffee was very good, and there was milk and juice as well. They serve breakfast until 10, which is a welcome change for those of us who are traveling for pleasure and don't like getting up early just to have breakfast before 9 am. Coffee and hot tea is available all during the day in the front lobby. All the staff was friendly and helpful. Definitely will stay here again!

"Newly renovated very nice"

5
19/05/2016

We were very pleased with our stay. Everything was very nice and clean. The staff was very helpful and friendly. Even the housekeepers were happy and outgoing. The breakfast was very good even offering vegan and gluten free options.

"Great bargain for huge pool, wonderful staff, big rooms, flowers everywhere"

5
19/05/2016

From my first minute being welcomed by Da-Quana at the front desk, to the glorious huge pool and the warm help at breakfast given by Carol, I was SO happy to have chosen this hotel!! After having terrible internet at the Hilton in Savannah, it was great here and the rooms here are big, pillows great, and the grounds are so beautiful...flowers everywhere. Great bargain!

"Super accommodations"

5
18/05/2016

Stayed when renovations were nearly complete. The room was clean and very quiet. Was extremely pleased with the new look and wonderful service. Will definitely stay here again when in Charleston. I highly recommend the Sweetgrass Inn.

"Weekend Trip"

4
18/05/2016

The family had a wedding to attend. We decided to stay overnight. The hotel has a nice pool for the kids to enjoy themselves. The room was clean. The beds were comfy. The TV was a good size with plenty channels. Overall, nice stay.

"More than just satisfied"

4
18/05/2016

Everything about this hotel is done to satisfy the traveler Extra clean, everything works fine, good night sleep Ai internet Staff is very professional and friendly even when very busy. Good parking space close to the rooms..

"Nice, quiet stay"

4
17/05/2016

Our stay was nice! Front desk staff was friendly. Rooms were small but nice. We chose this hotel because it was pet-friendly. One of the best pet-friendly hotels we've stayed in. Only complaints was the very loud exhaust fan in the bathroom that did nothing, the lukewarm water, & the extremely bright light on the microwave that shone right in our face as we tried to sleep. Breakfast was good & had plenty of options. The breakfast staff worker was very friendly & accommodating. We will definitely stay again when visiting the Charleston area.

"Good experience"

4
14/05/2016

The hotel had a very big makeover and Looks smashing now. But the air condition in the room ist far too loud what caused sleeping problems. First we were given a wrong we had not booked. The receptionist changed rooms but seemed annoyed to do it. She turned unfriendly. The breakfast and Carol's Service is brilliant! :-)

"excellent stay"

5
13/05/2016

comfortable beds very clean nice area swimming pool free coffee and breakfast would stay again. very reasonably priced AAA approved and discount. quiet. cold air conditioning free wifi. driving distance to downtown Charleston and half the price to stay a short drive away. nice clean pool. up-to-date facilities.

"Great experience"

5
13/05/2016

Excellent service, amenities, food and great location, all at a competitive price. Can't beat that!! After a long drive, great welcome and lovely clean room with all that I needed. Checking out, fast and friendly. definitely recommend

"Friendly and clean"

5
08/05/2016

Although this hotel is on the main highway, the location of the rooms and the parking lot don't make it feel that way. you feel off the road - nice relief to driving. The pool looked so inviting, although we didn't have time to take advantage of it. Rates were great, especially in the town of Charleston! Close to town and plantations. Can't go wrong!

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Greetings C M, Thank you for sharing your review with us. I am glad to see that you were able to relax and enjoy your time while in Charleston. The next time you are in town, you will have to stay with us so that you can enjoy one of the biggest pools in Charleston!

"Best Western, Charleston, SC"

5
07/05/2016

Excellent facility. Quiet, recently renovated, central to many tourist locations. Located on Rt 17 (Savannah Hwy) has it's advantages but definitely a busy road during rush hours. A few restaurants within walking distance. Parking at a premium in some places. April is still off season in Charleston.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Greetings Richard K, Thank you for taking the time to share your recent experience with us! I am pleased to see that the hotel was everything that you were looking for. We take great pride in ensuring that we exceed each of our guests' expectations. We hope to see you again soon!

"Quite satisfied with the hotel"

5
07/05/2016

Staff professional, clean hotel and I slept well. I would recommend this hotel. It is easy to find off of the highway, Plenty of parking. Breakfast - variety of items to eat. Great hotel for the family.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hello Sandra F, Thank you for such a great review! We are always striving to give our guests that 5 star feel when they stay with us for the not so 5 star price! It is great to hear that our customer service can make all the difference and that it made your trip to Charleston a pleasant one. We cannot wait to see you and your family again!

"Great Stay for Pre-Cruise"

4
07/05/2016

We got an extra day & night in Charleston for not much more than the cost of parking ($140) at the port for a 7 day cruise. The shuttle took us to and from the port, while our car stayed safely at Best Western. This is the second time we stayed here the night before our cruise. I highly recommend doing this. It's an easier embarkation at the port and we got a mini stay in Charleston. Win! Win!

"Great trip"

4
03/05/2016

We stayed here 3 nights while visiting Charleston. This is a very nice inn for the price. Very good breakfast. The lady at check in was very helpful. Breakfast worker was very friendly. Our room was comfortable and this was a good location for going into the city. One little hiccup in the trip but the manager worked it out. Would certainly recommend this inn.

"Great Staff, Confused Management"

5
03/05/2016

After some confusion with the room type (number of beds) we wanted to book, we enjoyed our stay here. The pool is lovely, rooms are brand-new and clean, and breakfast is great. I would stay here again. I think the staff here really shines, and the management leaves something to be desired, but still a great place to stay in a convenient location.

"Very clean, very comfortable"

5
03/05/2016

Stayed two nights, after leaving another hotel that was not so great. So glad we switched. Convenient location to local restaurants. Breakfasts was good. Friendly staff. Clean bathrooms. Reasonably priced. Comfortable bed and pillows. Really have no complaints.

"Great place to stay."

5
01/05/2016

This is a clean and quite place to stay. The staff was great and answered every question I had about the area. They moved us from the 2nd floor to the 1st with no problem. I did not use the pool but several people were enjoying it. The woman who set up the breakfast was wonderful.

"Very clean, well-run property, well located and reasonably priced"

5
29/04/2016

We used this inn as as stop-over to visit friends on a return trip from Florida to Virginia - specifically because the inn accommodates pets. Our room was roomy, decorated in typical traveler hotel style and very clean. Breakfast was considerably above average for properties of this type. The inn is located on a highly developed, busy street not far from downtown Charleston. Good for business travelers and anyone with transportation, but if going to downtown Charleston, parking can be difficult and expensive. If you are looking for the ambiance of Old Charleston, obviously, this property is not located in that area. But if you are looking for a comfortable room at a reasonable price, definitely consider the Sweetgrass Inn.

"Could have been 5 for the price..."

4
27/04/2016

Was here for 4 nights. Two rooms. Recently renovated hotel. The rooms are not in one building. You access your room from outside. Place that a lot of construction workers from out of town staying. For the price it was a great bargain and good stay. Quiet and well maintained Pool was great Rooms clean Employees very nice Breakfast decent And the lady working breakfast is exceptional. Give that lady a raise... Only things were... Don't understand why they didn't make the large windows looking out to pool sliding doors instead? And after staying in MANY hotels in area over past year... The room was very small. Other than that though well done for a best western!

"Very Clean, Quiet and Close to Everything"

5
24/04/2016

Arrived a little and was greeted with a smile and friendly voice. We were checked in quickly and given a layout of the facilities and breakfast times. We were also given numerous pointers on what to visit and good times to be there. Great staff in the lobby. The room was very clean and quiet even being close to the pool. The king bed was comfortable, the decor refreshing and the bathroom was spotless. Very nice place to stay for our three night vacation.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Greetings Steven P, Thank you for sharing your review with us! We strive to provide each guest with the best customer service, and I'm glad to see we were able to do this for you. I hope that you were able to enjoy our beautiful city while you were here. Please stop by and see us if you are ever in the area again!

"Very nice"

5
22/04/2016

We had an unexpected visit to Charleston, and needed to stay overnight. Fortunately, Best Western Sweetgrass Inn had some rooms. The room was very recently renovated, with the bathroom and the room itself attractively styled. We found the beds comfortable and the room itself very clean. The front desk employees were very helpful and efficient.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Greetings 580maureenb, Thank you for sharing your review with us! We strive to provide each guest with the best customer service, and I'm glad to see we were able to do this for you. We are also very happy with the result of our recent renovations! We hope to see you again if you have to make a trip back to Charleston.

"Happy on Vacation"

4
17/04/2016

Making a choice for a 5 day vacation retreat is difficult!! The price and quality seems to have gotten out of control. The room pricing is one thing then $17.oo in taxes and fees. My vacation budget is totaling gone with hotel cost. I enjoyed my stay the prices not so much. Great Breakfast and Great Staff.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hello Richard K, Thank you for taking the the time to share your review regarding your recent stay with us. I am glad to see that you enjoyed your five day stay with us, including the breakfast and staff interaction. Charleston has become a very popular vacation destination, therefore causing a rise in prices all around the hospitality industry, including the 13.5% tax rate. Other than the prices, I hope you were pleased with your stay, and we hope to see you again.

"Loved it"

5
13/04/2016

A great hotel with comfortable beds and a good variety for breakfast. Very efficient check in and check out staff and very friendly as well. You are close to downtown and it was not a bad drive to the historic garden district.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hello Jo S, Thank you for such a great review! We are always striving to give our guests that 5 star feel when they stay with us for the not so 5 star price! It is great to hear that our customer service can make all the difference and that it made your trip to Charleston a pleasant one. We hope to see you again!

"Clean, comfortable, friendly, short drive to Charlestown Historic area"

5
12/04/2016

This is a great place to stay at a reasonable rate. The free breakfast food is plentiful and delicious and served in a pleasant area with plenty of seating. The grounds are nicely landscaped, and the pool is very nice. The staff are courteous and friendly. We were told our room had been recently updated. The beds were comfortable, rooms were clean and nice. This is my second stay here in less then a year, and I will be back in the next couple of months. They allow pets in one area, but I have never heard barking from the rooms, even when I stayed there with a pet. The parking area is large, and shared with another hotel. We were able to park two nights with a huge moving trailer attached to our truck. There are good restaurants in walking distance of the hotel. Hotel is a short drive to the historic area of Charleston, MUSC, plantations, and other areas of interest.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hello swilson18976, Thank you providing your feedback regarding your most recent stay with us. We strive to ensure our guests have the most enjoyable stay possible and am pleased to hear we exceeded your expectations. I look forward to welcoming you back to the Best Western during your next visit!

"Nice accomodations"

4
12/04/2016

This is a very nice property. My only complaint is that the pool was being renovated and therefore not in service. The room was clean and updated. Breakfast was better than expected and the staff were very attentive. I would recommend this hotel and will stay there again when I visit Charleston. We stayed at this hotel prior to going on a cruise and used the stay and cruise package. We were able to leave our vehicle on the property and we were shuttled to and from the cruise port.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Greetings Matt E, Thank your for taking the time to write a review of our property! I am glad to see that you were pleased with your recent return visit with us. I am also glad you were able to take advantage of the cruise package on a previous visit, it is a great deal! I understand how frustrating it was to not have the pool open during your stay, but I am happy to say that is open for the season! We hope to see you again during your next visit!

"Best Western Sweetgrass - Southern Hospitality at its best"

5
08/04/2016

The Best Western Sweetgrass is perfectly located to downtown, the plantations, Folly Beach, Mt Pleasant. The best place to stay if you plan to explore. The hotel is also dog friendly, which makes traveling with your furry companions stress free! The hotel has been remodeled and it is beautiful! The lobby is nice and the rooms are lovely. Everything was perfect - the breakfast is wonderful! There was not anything we could want, that they did not have. And I have to say, Carol the lady who attends the breakfast area is fantastic! She always greeted us with a smile and made sure everything we needed was there. She made sure everything was perfect - nothing out of place. I had forgotten my spoon for yogurt and she noticed right off and brought me one, which was really sweet! You can tell she takes pride in her work. We cannot say enough good things about BW Sweetgrass and that is our official place to stay when we visit Charleston!

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hello Regina S, Thank you providing your feedback regarding your most recent stay with us. We strive to ensure our guests have the most enjoyable stay possible and am pleased to hear we exceeded your expectations. I will be sure to share your kind works with Carol, she is excellent! I look forward to having an opportunity to welcome you back to Charleston during your next visit!

"Quiet little gem of a hotel"

5
08/04/2016

My husband and I stayed for 2 nights on a short visit to this beautiful city. We loved the hotel. The staff was so welcoming upon arrival, which was great after an 11 hr drive. Our room was well maintained, nice decor, very clean with a full bathroom and then an additional sink outside the bathroom, which worked really well for getting water or brushing teeth etc. The storage space was excellent, and my husband especially liked the 42 " tv. The breakfast was plentiful, omelettes, Canadian bacon, pancakes, waffles, fresh fruit, yogurt, juice, tea, coffee. The room was beautiful (beside the pool, which was not open during our visit) and exceptionally clean. We did have an issue with not enough hot water for a shower, which was fixed immediately. A nice touch at check out was bottled water for our drive.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Greetings alottawa, Thank you for such a great review! We are always striving to give our guests that 5 star feel when they stay with us for the not so 5 star price! It is great to hear that our customer service can make all the difference and that it made your trip to Charleston a pleasant one. We cannot wait to see you and your family again!

"Not what I thought I was getting"

3
07/04/2016

I made the reservation at this particular hotel so that I could leave my vehicle there while I went on a cruise. When I got to the hotel to check in I was told that I didn't have the "cruise" package and it would be an additional $40. After discussing it and knowing my other options were limited I went ahead and paid the extra money and the person at the counter put me down for the shuttle the following morning. Then he proceeded to tell me that the pool wasn't open and the owners weren't happy because they had just spent $150,000 on other hotel issues. Of course no discount was offered for the lack of a pool. The next morning I had this uneasy feeling about the shuttle so I went back to the front desk to confirm the pick up time and I wasn't even on the list! As far as the actual room, it was ok. Outdated but clean and the bed was comfortable.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hello Brenda M, Thank you for taking the time to share your review with us. We hope you enjoyed your cruise! We apologize for the confusion regarding our cruise package that includes the room night, parking for the duration of your cruise and transportation to and from the port for $20 per person. Cruise package rates do vary based on how many people guests are in a room as the shuttle service charges per person. I am glad that we were able to accommodate you for the evening. Cruise packages make your vacation start and end smoothly so we are always glad to make that available to our guests. We hope the next time you cruise out of Charleston that you will choose to stay with us again!

"Great!"

5
07/04/2016

What a great place to stay. All the staff we encountered were pleasant and very helpful. Especially Da-Quana at the front desk. She helped me with my iPad and when we had problems with night noise, she instantly handled it. Stephanie during the day was great in getting us directions to where we wanted to go. Carol in the breakfast room was extremely accommodating and made sure we had what we needed. The rooms were clean and roomy and we had everything we needed in them. I can highly recommend this Best Western location

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Greetings Lynda S, Thank you providing your feedback regarding your most recent stay with us. We strive to ensure our guests have the most enjoyable stay possible and am pleased to hear we exceeded your expectations. I apologize for the issue you encountered with the internet, but am glad that Da'Quana was able to help, we have the best staff ever! I look forward to welcoming you back to the Best Western during your next visit.

"Nice and affordable"

4
07/04/2016

Very good hotel! This place was clean, well maintained, comfortable bed , polite staff. Can't say enough good things!! The pool was broken when we was there but the staff arranged for us to go and use the pool at a hotel two blocks down. No Gym, but they gave me a card to get into a local fitness center for free. Great place! I will be back!

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hello Billy D, Thank you for the great review! I am glad to see that we exceeded your expectations during your visit with us. The hotel has a great group of staff members, all of which are assets to the property. Unfortunately, we did have to do some maintenance to the pool area, but I am happy we were able to make other arrangements for you. If you are ever back in the area, we hope you stay with us again.

"Great Place"

4
06/04/2016

This hotel was great- clean, considerate staff and great location, near to downtown with easy access to highway. Super comfy beds and near bike paths for the family. Would recommend to others on vacation near Charleston.

"Great service"

5
04/04/2016

The service and employees are helpful and nice; however, don't be late to breakfast or you get decaf. There are three pillows on each bed but I wish I brought my own. The toilet paper was "John Wayne" quality, so bring your own. I like that there are no heavy comforters, but a nice blanket layered between two really nice quality linens. I didn't have to wonder if the top cover had been cleaned between uses.

"Great place, stay here!"

5
03/04/2016

We spent two nights in Charleston at this hotel. It is very clean, priced right and offers an extensive breakfast. The room was well laid out and the bathroom was clean, everything worked as it should. Parking is conveniently right out side your door. The breakfast area is maintained by a lady named Carol, she is a pleasure to be around. She keeps the breakfast area clean and well stocked, she is helpful to all the guests and even goes so far as to help the children make their own waffles. Internet was better than average for a hotel. We will stay here again if possible.

"Excellent Stay!"

5
30/03/2016

My daughter and I stayed here for two nights. We were very impressed as soon as we walked through the lobby doors. The staff was friendly and helpful. The front desk gave us a call after we got to our room to make sure that everything was to our satisfaction. I requested extra towels when I reserved the room, and they were in our room as requested. Our room was spotless and smelled clean and fresh. The beds were comfortable and we slept very well. There was adequate parking and we didn't have to worry about not being able to find a space upon returning from an outing. This hotel is also in a terrific location. We were only a short drive from everything that we wanted to do. We will definitely stay there again!

"Clean and neat - great location"

4
29/03/2016

I liked that we were able to pull up right in front of our room which made unloading luggage easy. The bed was very comfortable and the room very clean & neat. So many great shopping places close by. Convenient and fast to get to Folly Beach and to downtown Charleston.

"Gracious staff"

4
27/03/2016

First time writing a review...needed to compliment and thank friendly and gracious staff especially Carol, breakfast attendant, . Motel was clean and well run. Would stay again.Short and easy dive to historical Charleston.JK

"Breakfast Room"

5
26/03/2016

We stayed 2 nights at this hotel. Everyone at the hotel was super nice, friendly and helpful. Hotel is being renovated and our room and lobby were very nice! Reasonably priced too! Pool was beautiful. Carol, the breakfast attendant was THE BEST! Such a sweet, kind woman. She made us feel right at home and was very helpful offering up ideas and advice and directions to see what we wanted to see. My daughter (15 yrs old) wanted to take her home with us! What a gem she was. I believe that without her (Carol) our visit wouldn't have been the same. She just had that kind nurturing personality and we loved her. Will most definitely stay here again if we're in the area. Front desk to rooms, awesome!

"Very good"

4
26/03/2016

Have started to expect consistent very good service at Best Westerns. Always comfortable, clean and breakfasts are fine! No glitz... just everything you need. Best results when you call hotel DIRECTLY when booking.

"Clean, quiet and sufficient."

3
25/03/2016

We stayed at the Sweetgrass Inn for two nights, it was clean and very comfortable. It was quiet at night. The complimentary breakfast was the typical "continental breakfast" waffles, eggs, cereal, toast and donuts. The healthy options of fruit and yogurt were available too. This motel is a few miles outside of the city of Charleston but close if you're driving and the city has parking garage for visitors near the visitor's center. I recommend this motel.

"Breakfast room "

5
25/03/2016

The service and caring attitude of Carol in the breakfast room is wonderful and a rare treat. Her hospitality and motherly nature makes every guest feel at home! What a great asset to this hotel. Carol enjoys helping everyone feel at home and caters to all the needs of guests like my little three year old Connor. Thank you Carol for the best stay ever. Angela

"Fabulous reno and wonderful stay"

5
24/03/2016

This hotel has been recently renovated and they did a marvelous job. The lobby looks incredible when you first walk in. The room was beautifully done and was very clean and quiet. The bed was really comfortable and I did not want to leave. I plan to travel back as soon as possible to stay at this hotel while visiting Charleston!

"terrible"

1
23/03/2016

nasty attitude staff i couldnt find my room and the clerk was real nasty about helping he treated me like a lost dog horrible staff he acted like didnt want to help me when i couldnt find my room i gave this map that looked kinda bootlegged and i couldnt even read it ..then i went back to try to explain and thats wheb the attitude started flying never again

"We stay here when we visit Charleston SC"

4
20/03/2016

We love Best Western, for its free breakfast, clean rooms and comfortable beds. This location has all those features. Helpful, friendly staff - everything you need for a comfortable stay. We'll be back whenever we're in Charleston!

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi 616ruthie! We are so glad to hear that you enjoyed your stay with us and thank you for your loyalty for Best Western! We love that we can provide accommodations for our guests that don't break the bank, but also not sacrificing that 5 star service. We look forward to you staying with us again!

"Mother/Daughter spring vacation"

4
18/03/2016

Made a quick impromptu trip to Charleston for spring break. Opted to stay out of down town and was happy to find this Best Western. The rooms are freshly renovated and well appointed. Found it a bit on the cool side for the time of year. The heater didn't crank as I'd preferred for only having a thin blanket on the bed. I know it's a hotter climate but it was cool when we were there. The lobby was being renovated but the reception was always very friendly when we were there. Lots to choose from for breakfast but the room itself was set up oddly. There as a big space on one side of the room where food was then it was cramped and squished for eating and at the back where the toaster was. Almost like they cleaned the floor and didn't move all the furniture back-but it was like that the whole time. Would be nice to be a bit more spread out. The pool looked lovely-too cool to try it out! Easy commute into the city proper or to Folly Beach or Isle of Palms. Malls with easy access as well as a movie theater. Decent dining options in the area. We'd stay again if back in the area.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Kn00kie! I am glad to hear that you enjoyed your mother/daughter spring vacation, and that we had the honor to provide you accommodations during that time! We are very proud of our newly renovated property in a great area for our guests who want to have that 5 star experience without paying for the downtown price. We look forward to you staying with us again!

"Stewarts"

5
15/03/2016

We only stay at Best Westerns...Charleston Best Western didn't disappoint. Great room, beautiful pool, front desk manager was very helpful, and what a fabulous breakfast. Five stars. Great place to stay. Hope to be back.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hello Stewarts! I'm so glad to hear that you had such a great stay with us recently! We are excited for our guests to start taking advantage of the fact we are newly renovated with a 5 star experience feel without paying the downtown price. We look forward to you staying with us again, and thank you for being loyal to Best Western!

"Great place, pet friendly"

4
14/03/2016

We had low expectations, but the staff could not have been nicer, the room was comfortable, and our dog was completely welcome. The breakfast was unexpectedly good, with good variety. We would definitely stop here again on a north-south road trip.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Kirsten L! I'm glad to hear that we could surprise you with such great accommodations during your recent roadtrip. We are excited we are offering a newly renovated property with so many added amenities. We look forward to you staying with us again soon!

"Enjoyed renovated rooms and breakfast selection"

5
09/03/2016

My first trip to Charleston and stay at a Best Western hotel were both worth the trip. The hotel is undergoing renovation and I was assigned to one of the updated rooms. I liked the offering of two sinks (one outside the bathroom). The location was excellent for catching a bus to downtown. The strip offered a variety of eateries. Breakfast was included and Carol, the dining facilitator, demonstrated exceptional southern hospitality and customer service. She made sure you had what you needed and even wrapped your plate if you were taking it to your room.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi C J! It is always great to hear when our guests enjoy their stay! We take great pride in providing excellent customer service and amenities to make your stay in Charleston the best one. We hope this means that you will be staying with us again soon!

"Clean, Updated Rooms With a Great Staff"

4
08/03/2016

I have stayed here a total of 3 nights now and my experience was good. The beds are very comfortable and the rooms are updated to modern standards. Being an exterior entrance Hotel, the safety here has not been an issue. It is quiet at night. This Hotel seems to cater to business travelers and construction crews. Most all of them are in bed early so the property is quiet at night which is awesome. The staff here is really sweet and does what ever they can to make your stay a good one. Keep up the good work Bill and Nina, your doing a great job with this property. Thanks again!

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Michael T! Thank you for the great review! We take great pride in providing accommodations that don't break your bank, but make you feel like you are getting 5 star service! We hope that you will be staying with us again soon!

"Great Place to Stay!"

5
07/03/2016

This was our first trip to Charleston, and we will definitely be back. Josh, at the front desk, was so helpful and welcoming and gave us several great suggestions as to where to eat, and places to visit during our stay. Our room, which had been recently renovated, was clean, quiet, and the beds were very comfortable. The location was good and it was easy to get back and forth from downtown Charleston as well as visiting one of the plantations just outside of town.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi B25b! It is great to hear that you enjoyed your stay with us and that you were able to relax at our newly renovated property! We take great pride in our customer service plus being in a convenient area to downtown. We cannot wait for you to stay with us again!

"An Excellent Place To Stay"

5
07/03/2016

Would rank this Best Western as one of the best that we have ever stayed at. It was very clean, the rooms that we understand have been completely remodeled were excellent. The location to visit downtown Charleston presented no problem. Would definitely stay here again when in the Charleston area

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Larry S! We are so glad that we could provide you an excellent stay and that you could be one of the firsts to stay at our newly renovated property! We look forward to you staying with us again soon!

"Everything we needed"

5
06/03/2016

We stayed at this hotel the night before our cruise. We used the shuttle to and from the port and the free parking while we were gone. Everything went very smooth. Breakfast was good and had lots of choices. Our room was clean and I loved the vaulted ceiling and two sinks. Bed was very comfortable. The front lobby was under construction, and will be very nice when it is done. We will definitely be staying here again.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Debbie5959! I hope you enjoyed your cruise! It is great to hear when guests are pleased with our newly renovated hotel! We cannot wait for you to stay with us again!

"Great service!"

4
01/03/2016

Rooms newly remodeled, beds are new and cozy. Grounds are well kept, nice large pool and a great private breakfast area. Josh at the desk was very helpful and professional. easy check in and check out. I will be back thank you

"Pretty good. "

3
28/02/2016

We booked a night here to take advantage of the free parking and shuttle service to the cruise port. The hotel lobby was under renovation, but we didn't hear any construction noise etc. I booked online and did not realize that the shuttle service was per person. For some reason I did not see where I had to list how many people were being shuttled. It was a little disappointing to have to dish out another $60 right before we left to transport the rest of my family, but it still saved us $60 over parking at the cruise terminal. The shuttle service was excellent and it was very easy to get a ride right back to the hotel after the cruise.

"Great Alternative"

5
27/02/2016

This is a great alternative to paying higher prices closer to town. The staff was very friendly and helpful. The room was large and clean . The breakfast dining area was not only larger than most , but more importantly the breakfast was more than ample and the staff took exceptional care to make sure you were satisfied. Even though we were out of town it was a straight drive to and from downtown Charleston .On our next trip to Charleston we will be staying at this Best Western.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Trimic! We are so glad to hear that you enjoyed your stay with us! We cannot wait for your return!

"Great Hotel!!"

5
25/02/2016

I've got to say, this was one of the cleanest hotels we stayed in & we travel a lot. This was our first time staying there & we were very pleased. Check in & out was fast & everyone was so nice. And let me tell you.. The bed.. Omg .. It was one of the most comfortable beds I've ever slept in. The room was really nice & clean. The breakfast was delicious. Already making plans to go back.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Sheila 172! I'm so glad to hear that you have enjoyed our newly renovated property! We have provided beautiful accommodations to give our guests a stress free comfortable experience, and we enjoy our job knowing our guests leave satisfied! We cannot wait for you to stay with us again!

"Truly Excellent Motel"

5
23/02/2016

Our rooms were so recently renovated that we may have been the very first guests to use them. The mattresses have a memory foam layer and are exceptionally comfortable. There is a large flat screen TV, fridge, microwave and a reasonable amount of storage. The draperies fully black out the room. Everything in the room is new and the heating/cooling is reasonably quiet. Internet access is faster than typical and the breakfast is above average. The grounds are attractive and all of the buildings housing guest rooms are well away from the road. The location is about midway between Charleston Int'l Airport and downtown Charleston. Rush hour traffic--particularly the afternoon--finds very heavy traffic coming from the city to the motel. There are quite a number of restaurants nearby and the two we choose for dinners (one Italian the other Tex-Mex) were excellent. The low price makes this motel an exceptionally good value.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi SwampeastMike! We agree that the renovations are fantastic! It is important for our guests to have the most comfortable stay on a budget but with that 5 star service feel! We are so glad that you have enjoyed your stay, and we hope to see you back soon!

"Very comfortable stay"

5
23/02/2016

The lobby was under renovation which almost made me turn around and not go in but I am very glad I did. The stay was very comfortable and pleasant. The staff was very friendly and most helpful. The breakfast was very good and the room for breakfast was very nice and was pleasant to be in. I would most certainly stay again if in the area.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Carolyn H! We are certainly glad you did decide to stay as we have completely renovated rooms, breakfast room, etc! We are proud of the modern atmosphere we can provide our guests to make you feel more home away from home. We hope to see you again soon!

"Great stay"

5
22/02/2016

We didn't plan on staying over in Charleston but needed a place to stay after a very stressful day. The room was clean, comfortable and really quiet. We got a very peaceful nights sleep and a satisfying breakfast the next morning. Got our AARP discount, too. I'll be back for sure.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Jjhoulahan! We are glad that you decided to stay with us and get some rest during your stressful day. We always strive to provide an environment when you feel home away from home. We hope the next time you visit Charleston that it won't be as stressful, and that you will stay with us again!

"Absolutely the best motel we have EVER stayed in!!!!!"

5
21/02/2016

Our daughter will be attending college in Charleston in the fall, so this was our 1st visit to the area. I was overwhelmed with how many places there were to choose from and I read reviews on most of the motels in the area. After reading the reviews and visiting the BW Sweetgrass website, I made our reservation for 2 nights. I was a little worried because in the past we have had some horrendous experiences with motels/hotels we had stayed in the past site unseen. Check in was a breeze, they were renovating the lobby, but not a big deal. From the moment we opened the door to the very spacious, welcoming room, we all couldn't believe how nice it was! Extremely clean and very nicely decorated. The beds we over the top comfortable, even the pillows were fluffy and comfy. Nice size tv, fridge and counter area. The bathroom was very clean and the extra sink was good to have. The shower was wonderful. The continental breakfast was very good. Really nice pool, but the weather was cold, so we didn't get a chance to use it. The staff was very polite and friendly. Convenient location. No question about the fact that we will be staying here again whenever we visit the area, which will probably be quite often over the next 4 years!!! I highly recommend this facility. Definitely the best motel experience we have ever had! Thank you Best Western Sweetgrass Inn!

"Sketchy neighborhood, nice pool area and convenient to Charleston"

2
21/02/2016

We stayed here while spending a few days in Charleston. This hotel is located a short drive from downtown, and traffic getting into the city can be heavy at times. This hotel is located in a not-so-safe looking area, and this is more of a motel than a hotel, with outside entrances. The rooms were musty and needed an update. I will say that the breakfast was fine, with friendly and polite staff, but the location and some of hotel clientele were a bit on the rough side. Will not be staying here again.

"Not Family Friendly"

2
19/02/2016

We had reservations here but after checking in...decided against it. This is a motel and has no interior entry and several different buildings...no elevators. Our room was in the last building facing the woods. There were many people just sitting outside their rooms smoking and drinking. The hotel was nice enough to refund our money. There was also a few police cars patrolling the parking lot.

"Valentine's Weekend"

4
18/02/2016

This is a very nice hotel but be warned it is in a very busy area and getting in and out of the hotel is a nightmare on the weekend. However, the hotel seems to be new renovated and was very nice and the beds were so comfortable. Over all we enjoyed our stay and would return if in the area!

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi love2vaca19! I'm glad to hear that you enjoyed your Valentine's weekend while visiting the beautiful city of Charleston! We take pride in providing great accommodations during your stay and that we are in a great area convenient to downtown and other attractions. We hope you stay with us again in the near future!

"And the puppy too."

5
15/02/2016

We traveled to Charleston for our wedding anniversary and to visit friends. We stayed here for the loyalty points and because we could take our puppy. The staff was friendly and the room was clean and well appointed. The free breakfast buffet was good with a nice selection. Overall, a relaxing stay. If I had to make any complaint, it would be that the water in the shower wasn't very hot.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Bill A! I'm so glad to hear you were pleased with our accommodations for you and your furry four legged friend! We are always glad to hear positive remarks from our guests and to know that we are doing a great job! We hope the next time you visit the Charleston area that you will stay with us again!

"Quick stop over"

5
10/02/2016

Ido not ever stay at Best Westerns, but we were looking for a place that would take a pet and was not out of the way in Charleston. We decided that this would be fine for one night. What a pleasant surprise to have the front desk person greet us and make us feel like we had just walked into a 5 star hotel! The room was very up to date and clean. The next morning we went down for the complimentary breakfast where the attendee was helping older people carry their breakfast and working with everyone to make sure they were happy and finding what they wanted. This hotel has changed my mind about Best Westerns, but I think it will be hard for others to live up to this one!

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Diane W! Thank you for such a great review! We are always striving to give our guests that 5 star feel when they stay with us for the not so 5 star price! It is great to hear that our customer service can make all the difference and that it made your trip to Charleston a pleasant one. We cannot wait to see you and your furry four legged friends again!

"Business became pleasure"

5
09/02/2016

We were on a business trip to Charleston Sc. I was Very tired when I arrived at the motel. When i went to the front desk there was no hassle. Everything was ready for me. The Lady at the front desk couldn't have been any nicer and helpful. I have been to a lot of motels around the Country and She made me feel comfortable and welcome. When I went to my room it smelled clean and looked clean, The bed was so comfortable ans so was the pillows. I had forgotten my shampoo and conditioner. When I went to take a shower There was shampoo and conditioner that was a good name brand. i was so happy. When I finally went to bed, It didn't take long and I was asleep. Refreshed the next morning and ready to go the next day. I wenr out to my car and got to see the Motel. It was BEAUTIFUL!!! So happy I called The Best Western that night.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi ginger8502016! We are so glad that we could provide you comfortable accommodations and great customer service after such a long drive! We want all our guests to feel like they are home away from home. We hope the next time you drive through Charleston that you will stay with us again!

"professional and comfort"

5
09/02/2016

Lovely rooms soft bed and very sweet check in lady. She was very helpful and inviting. When you are tired and have been on the road for a long time it is nice to see a friendly face. Once I got in my room it was very clean. and the bed was so soft. I loved it. Then I found good shampoo and conditioner. I forgot mine and I did not have to go buy any. Thank You Best Western.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi ginger8502016! We are so glad that we could provide you comfortable accommodations and great customer service after such a long drive! We want all our guests to feel like they are home away from home. We hope the next time you drive through Charleston that you will stay with us again!

"Great location for visiting PLANTATIONS! (With big breakfast - YUM.)"

4
08/02/2016

We had a newly renovated room - nicely done.... Great decor. While interior configuration of room was similar to most, the entry was odd. You park in front of your room (like most motels) but there are no windows on that side. You're simply facing a blank wall with doors spaced out along it. Practically, it makes sense, no one opens windows to parking lot area anyway and gave more room in the interior for a second vanity! It's just a bit off-putting to pull up to... Windows opened at far end of room to over look pool area and greenery. Would stay again - was a short drive into Charleston but our main focus this trip was the plantations (which are slightly out of town) so the location was ideal.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi tumsey! I'm glad to hear you enjoyed your stay with us! We are in a great location only 4 miles to the downtown historic district and ideal for tours such as the plantations. We do take great pride in providing excellent customer service for our guests and great accommodations that include a great breakfast! We hope the next time you are in Charleston that you will stay with us again!

"Overnight Trip to Charleston"

5
03/02/2016

The room was fabulous. It was neat and clean and very homey. We definitely enjoyed our stay! The flooring was new and very attractive. The beds were very comfortable. The front desk and breakfast service attendants were very friendly.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi marylightle! I'm so glad to hear you enjoyed our stay with us! We strive to provide the best experience for our guests when they have to be away from home, so it is good to hear that we can make our hotel a home away from home for you. We hope the next time you visit Charleston that you will stay with us again!

"Our stay at Sweetgrass Inn was "sweet" indeed!"

5
30/01/2016

Our family thoroughly enjoyed our stay at this location! Our truly smoke-free room was neat and clean, with pillow-top beds and crisp, clean sheets that helped us wake refreshed and energized each day. The staff were welcoming, friendly and helpful, from DaQuonna, who courteously welcomed us with her beautiful smile and provided us with info and maps re: the attractions we came to visit ... to Carol, who made us feel at home as she made sure we had everything we needed to enjoy a delicious breakfast each day (the blueberry waffles were particularly favorites!) ... to Olivia, who made sure we had no lingering questions or concerns as she checked us out and sent us on our way. This location was very convenient to all of our favorite Charleston SC attractions (i.e. Patriots Point, Downtown restaurants, Aquarium, museum, the Hunley and Folly Beach). We definitely plan to stay at Sweetgrass Inn again the next time we're in the area!

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Thank you for the amazing review! We take such pride in knowing we provide the utmost service to our guests and that our guests can leave here completely satisfied. We cannot wait for you to visit us again!

"Exceptional Stay"

5
30/01/2016

The hotel staff have always been exceptional at this Best Western. The beds and cleanliness of the rooms are excellent. We have stayed at this hotel many times and have always been very pleased. The breakfast is always great as well.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Thank you for the great review David B! We are always happy to hear when a guest is satisfied with their experience and customer service. We hope the next time you are in Charleston that you will stay with us again!

"Nice cruise stop"

4
27/01/2016

We drove down from Maryland the day before a cruise, the only problems we had were that the water was lukewarm, which obviously is a first world problem and not worth crying over, and that when we booked, the booking process didn't catch that we were doing the cruise package, so an unexpected $20 per person was added to the room cost for the transportation to and from the port. The rooms were nice, clean, and the area was easily located and seemed safe. The bus to the port in the morning was very nice, and there were different times to choose from. They put your bags in the bus and took us through the very pretty downtown area. They were very informative, and they give you two tickets per person; one to get to the port and one to present for return, so you have to be careful not to lose them! Upon return, the bus was there within 20 minutes of calling, and was easy to find despite the numerous other busses and cabs waiting for people getting off the boat. The Charleston port was the fastest port I've ever been in and out of. Definitely recommend this hotel for cruisers and would stay again.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Erin B! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Love this place"

4
25/01/2016

I have stayed here multiple times and will return when I am in the area. The breakfast attendant carol is awesome. She knows me by name and always ask how I am doing and when I will be back. I miss not having the option to have a smoking room at this location now though.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear Terry L, Ms. Carol is one of our many staff members that are truly exceptional at making our guests feel so welcome when they stay! I am glad we can provide you excellent service and accommodations for when you visit Charleston. We look forward to you staying with us again soon!

"Convenient but smelly and damp"

3
24/01/2016

We visited Charleston straight after the October flooding, so I expected the area to be damp. The hotel hadn't been flooded. Our room was on the first floor (American second floor) in the building at the rear. It smelt appalling and we asked for another room. Housekeeping were extremely cooperative in changing our room, but did have a slight air of 'We don't think it smells particularly bad but we'll help you nevertheless'. I can understand that they didn't want to admit to a problem. The replacement room smelt as well , but not so bad and we decided to put up with it. However when I unpacked at our next hotel I realised our clothes were very damp and we had to lay them out across the beds to dry. I notice from another reviewer who stayed in October that our experience was not unique. Apart from the smell, we liked the location and were pleased we could get the no. 30 bus into town and not use our car. The rear building is very quiet, particularly considering the very busy main road at the front. However the highlight of our stay was the really friendly lady running the breakfast buffet. To my shame I can't remember her name, but it was her birthday (a significant one, I shall say no more than that!) during our stay and I had a lovely conversation with her on the bus that day. One of the people I shall not forget who we met during our holiday.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear Plum2Go, I'm sorry to hear you did not feel like you had a wonderful experience with us! We always strive to provide the best customer service and to make our guests feel as much at home as possible. You will be pleased to know however that we have renovated the rooms since your stay with all new furnishings, amenities, etc. with a fresh feel. We hope the previous experience in October will not prevent you from visiting our rebranding this year.

"Great location Awesome place"

5
23/01/2016

We spent two nights here staff was awesome and the rooms newly remodeled are great and it was a quiet place as well. Place is close to downtown and close to other area interests. Breakfast was good with both hot and cold choices. Will definitely stay here next time we are in the area and want a clean comfortable room. Hats off to the staff from breakfast to front desk to the grounds and roomcleaning staff.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi 1hungrychef! That is so great to hear that you enjoyed your stay with us! We strive to make all our guests have the most pleasant experience possible and provide the utmost customer service. We hope we will see you again soon!

"Breakfast"

5
22/01/2016

I love the breakfast here. Ms. Carol is absolutely awesome!! She is very nice and helpful! I enjoy and look forward to seeing her in the morning at breakfast when I stay here. I love the renovations. I enjoy everything about my stay at this hotel!!

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Maria H! I am so glad to hear that you enjoyed your stay with us while you are in Charleston! We are very proud to have such a great team of staff who understand how important it is to make our guests feel like home. We hope the next time you visit Charleston you will see us completely renovated!

"Happy with room"

4
20/01/2016

Room was clean and comfortable. Happy that this is a pet-friendly location. Very happy that they had multigrain bagels for breakfast as I try to avoid white bread. Close to the city, so it was easy to head out to see the sights in the morning. Staff is friendly. Very helpful when asking about a restaurant with vegan choices nearby.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Thank you for pointing out some of the great amenities we offer our guests! We take great pride in providing you with wonderful accommodations and the best customer service Charleston has to offer! We hope you will stay with us again the next time you are in the Charleston area.

"Antebellum Journey"

5
17/01/2016

3 nights in Charleston was the start of our "Antebellum" trip to Charleston, Savannah and St Augustine. The Sawgrass Inn was great and offered an included breakfast that rivals anything at IHOP or any other breakfast spot. The location is south and over the bridge from downtown Charleston and offers a close enough location(6 miles, 15 minutes) to the downtown without the high costs...parking alone is $15/day in town. I'll stay here again on my next trip to Charleston.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
I'm so glad to hear you enjoyed your stay with us! We take pride in providing great accommodations only 4 miles to downtown and offer a great breakfast selection for our guests. We cannot wait for you to stay with us again!

"The Best place to stay!!!!!!"

5
07/01/2016

Had an fabulous time staying at the Best Western in a suite..... fit for a queen. The room was clean and the service was out of this world!!! The front desk clerk help me decide on what dress to wear, can you believe that. The term out of your way service is definitely this place!!!!!!

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Annie! I'm so glad that we could make you feel like a queen! We certainly try our best to please our guests and let them know they are special to us! We are so happy you had a great time!

"Great hotel & destination"

5
05/01/2016

2-day stay in Charleston. This hotel is on the main hwy. to Charleston, just a 5 minute drive into the city. The room was clean and comfortable. Breakfast was good & there is a BBQ place (Bessingers) right next door...very good food!! The staff was very nice and accommodating. Our visit to Charleston was great...wish we had longer to stay.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Edward N! It is great to hear you enjoyed your stay in Charleston! We do enjoy being close to downtown but also have great dining options within a block of the hotel as well for anyone who might not want to venture to downtown. We hope the next time you visit Charleston that you can stay longer with us!

"Quiet hotel in a good location"

3
03/01/2016

Nice hotel overall. Big comfortable room... and most important, quiet. Close enough to downtown Charleston. Breakfast is average for this category of hotel. We Will stay there again on our next trip to South Carolina.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Eric W! I'm glad you enjoyed your stay while you were visiting the beautiful city of Charleston! We look forward to you staying with us again!

"good location, good place"

4
01/01/2016

short distance from airport, downtown and several plantations. room is clean, and breakfast is good. internet is fast. staff is kind and helpful. there's a bus stop nearby. take bus 30 to downtown is economic. good for the price.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear rongy266, Thank you for letting future guests know about some of the great amenities and service we can offer them. We hope this means if you enjoyed your stay that you will stay with us again!

"Decent hotel for the price"

3
31/12/2015

Caveat emptor - you get what you pay for. I am not trying to knock the Best Western Sweetgrass. In fact, it more than met my family's needs while we were on vacation over the Christmas holiday. However, don't expect too much going in. This is an older hotel, with motel style rooms. The doors all open to the outside, and there are often people standing outside on the balcony smoking outside of the non-smoking rooms. This didn't bother me, but it may bother some. The room was clean and comfortable, with a decent size flat screen and typical hotel cable choices (including HBO). We had a room with two doubles. I asked to be switched to one king or two queens, but was refused because I had booked through Priceline (saved a BUNCH off the standard room rate). I understand their point, but they were far from crowded, so it would have made a nice gesture. Also, when we first arrived, the ironing board cover had huge grease stains on it, as if someone had used it for a dining table. Other than that, the room was clean, but old. The carpets were clean, but tattered. The beds were freshly made, but old. Same with the tub - clean, but old. However, it was all perfectly serviceable, and well worth what I paid for it. The staff was really friendly and helpful, with one exception. I called prior to arrival and requested a crib. I was told that they don't HAVE cribs, even though their website says they do. I asked again at check in, and was told that housekeeping wold bring one that day. It never appeared. I asked again the next morning, was told the same thing, and had the same result. I quit asking at that point. The free WiFi was supposed to be high speed, but often wasn't. There was no in room Ethernet either. So, if you need to do a lot of work on a computer, or plan to do much streaming, you may have trouble. Also, the single computer in the "business center" was not working. The front desk clerk did arrange for me to use the one next door at the Sleep Inn so I could print my boarding pass, which was nice of her. The breakfast is decent. The hot food was hot, the cold food was cold, and the variety was pretty good: cheese or Western omelettes; waffles; pancakes; cereal; fruit; yogurt; bagels; muffins; coffee; juice; etc. For us, the location was great - right on Savannah Highway, about 15 minutes from downtown by car OR bus. Parking can be hard to find in downtown Charleston, so the bus can be a good option for some. It's also very close to Citadel Mall, and there are plenty of good places to eat close by. It is a busy road however, so some might find that off putting. Overall, if you're looking for a clean, comfortable, friendly place to stay while in Charleston, and you don't mind "old", you can get some great deals here using Priceline (I paid less than $50 a night, including taxes and fees). I would definitely recommend it based on those terms.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear Rod R, I'm sorry to hear we could not give you a perfect 10 experience. Unfortunately, with Priceline or other third party booking engines, to get the lowest price guests are only allowed to book a standard room with two double beds. We are in a great area only 4 miles from downtown with many dining and attraction options. We are excited about the renovations currently happening where we will launch 2016 with new rooms, new logo, new name, etc. We hope the next time you stay with us you will take advantage of these changes!

"Comfortable sleep and closer than expected to attractions"

4
31/12/2015

We extended our trip by one day since we were really enjoying Charleston so much and the only room we could find in our price range during New Year's Eve week was at Best Western on Savannah Hwy. The hotel is being renovated and we were first given a room above the set of rooms being renovated. All of the rooms were open with construction materials still strewn about. I returned to check-in and said I was unhappy at what seemed a potentially unsafe situation (three young kids with us). We were immediately given a new room in what I suspect is the newly renovated area. The beds and pillows were so comfortable and the room was spacious. The bathroom was clean and updated. Not important to the stay, but the cathedral and beamed ceilings were pretty. Free breakfast was great... waffles and pancakes, yogurt, eggs, cereal, juices, coffee, the whole nine... it was good and gave us what we needed to do a whole morning in Charleston. The ride into the historic section of Charleston was 10-15 minutes (only parking was annoying). We would have preferred to stay downtown, but this was most definitely a good alternative.

"watch your checking account"

2
29/12/2015

Very sad by the way my debit card was billed three times for a one night stay. It took days to get it fixed. My son asked for a trip to the beach for Christmas, because they messed up my checking account we were unable to do all that we wanted to do. Plus I was so stressed over it I was miserable. I would love to go back to Charleston but not with that type of stress.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear Sonya H, I'm sorry you and your family could not experience a smooth trip while visiting Charleston. Unfortunately when guests use debit cards at check in, it creates an authorization hold immediately to make sure there are funds on the card. At check out, there is an actual charge on your account. A lot of people get this confused so I apologize if we did not explain it better to you. We always encourage guests to put a credit card on file instead or pay cash to avoid that hold on your checking account. Banks sometimes take up to 14 days to release those funds back to you even after you have checked out with us. If this does not clear up any confusion, please give me a call directly at the hotel to explain further. We hope you have a pleasant New Year!

"A good night sleep at a convenient location"

4
28/12/2015

I was told I was given a recently renovated room. The front desk staff was friendly. I got lucky that it was on the first floor, so I bypassed the stairs, since I tend to overpack. The bedding was comfortable, and though Savannah Highway is busy, the location is convenient, and close to many routes for Charleston and North Charleston. A free breakfast I also enjoyed. Hint: If you do not know how to use the pancake or waffle maker, there is someone there to help you. I only said that because I observed a 2.5 foot long pancake that was made, and a fragmented waffle that the employee had to get unstuck from the waffle maker. This is a basic property, the room was clean, and the staff was accomodating.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear TravelchicMB, Thank you for choosing to stay with us and see the quality we have to offer. We are certainly proud of our renovated property in hopes of continuing to please our guests. We have great staff in breakfast who are always willing to help you and excellent staff in other departments as well who will assist you in any way. We hope this means we will be seeing you again soon! Have a Happy New Year!

"Best Western Upgrades"

5
27/12/2015

The Best Western is being redone and it is looking good. The pillow top mattresses are a real bonus and the rooms are excellent. A portion of the hotel is still under renovation and you'll want to request the area that is already renovated. It appears the renovation will be completed in the near future. The employees are most helpful and I will be staying here again in the future.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear Arthur S! I'm glad to hear you enjoyed your stay and had a chance to enjoy our renovated rooms! We are very proud of the design and comfort these rooms offer as well as other amenities on our property. We hope we will be seeing you again soon!

"A Christmas Eve Surprise"

5
25/12/2015

We arrived without reservations on Christmas Eve. Olivia Doscher, who was working the front desk, went beyond the call of duty to accommodate us in a room that suited our needs, and book the next five nights of motels in two sates to make sure our travels were smooth, even beyond her responsibilities. We woke up to a wonderful hot breakfast on Christmas day. Waffles, omelets, cooked by JoAnn, fresh fruit, and even Greek yogurt. Who would believe that the Best Western could pull this off with limited staff on Christmas! Best Western is great, Olivia Doscher is to be commended, and the breakfast cook is terrific. Thanks for a great stay.

"Best Stay Ever at Best Western"

5
23/12/2015

We were in a beautiful room with a king bed overlooking the pool. It was such a pleasure to stay at this Best Western. The breakfast was the best I have had from any Best Western I have stayed. First one to have omelets either cheese or western style. It is also located very close to downtown Charleston, SC. Thanks Best Western for a wonderful stay!

"Clean and Comfortable"

4
20/12/2015

We don't prefer doors to the outside or tiny bathrooms, but overall, it was clean and comfortable. That is very important to us. Would recommend this property. Instead of having a second sink outside the bathroom, we would have preferred having a larger bathroom with more counter space. We also like to have inside corridors, but that's just us. We recommend. :)

"Good location"

5
16/12/2015

Bus stop just about right outside the front door. Great if you don't want to drive into town. Breakfast was great thanks to Carol, very nice person. Olivia help us also. We checked in to find that someone was smoking it that room. She moved us right away to another room. Also everyone else on the staff was great. Bed where very comfortable. Room very clean. We will be back again.

"Great Best Western"

5
12/12/2015

We were traveling from Connecticut to Florida and was able to get a last minuet reservation. Very nice accommodations. All staff were very helpful and friendly. Also pet friendly. We stay in many Best Westerns and this is one of the best.

"Comfortable yet Loud"

3
10/12/2015

The room itself and staff were very accommodating. The only problem was the LOUD banging on pipes and hammering of boards at all hours. I'm sure this is not the usual just happened to be the lucky ones to book a room during a renovation period. Better luck next time,

"Great Value and Comfort"

4
08/12/2015

For a stay in Charleston, this is a great value. Clean and comfortable, with friendly staff and good breakfast. Close to mid-town Charleston. Would definitely stay here again. Convenient to a variety of restaurants and the Citadel Mall.

"Excellent price and near enough to where we were visiting"

4
06/12/2015

BW Sweetgrass is in process of being rehabbed, but the construction really didn't cause much inconvenience for us as we were out being tourists most days that we were there. The staff is friendly and helpful. The Price for the Charleston, SC area was FABULOUS. Getting in and out of the lot, which only exits onto Savannah HWY (US 17), which is a very busy road, isn't for the faint of heart, but it is do-able. They are also within walking distance for the Charleston metro bus line, so it IS possible to get downtown and rely on the free trolley to get around in the Historic downtown.

"breakfast room"

5
04/12/2015

Carol in breakfast room very kind caring helpful person she made my husband feel welcome. Carol is top notch employee. Carol is very knowledgeable about her job. She relates to the guest very well, she is a people person.

"Great quick place to stay"

4
02/12/2015

We stayed here one night passing through Charleston. The staff was very friendly and offered several suggestions on where to eat in the area. The room was large with a great view of the pool. It was very clean and updates. Only downside was the construction worker smoking a joint outside his room around the corner from ours.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Kristin P! I'm glad to hear that we could adequately accommodate you during your pass through Charleston. We were not aware of the situation you mentioned, but will definitely look into that. We hope the next time you are passing through that you will stay with us again!

"good value for the money"

4
27/11/2015

The shower in our room was INCREDIBLE!!! Every hotel room should have this kind of shower head & strength of water pressure!!! Very good breakfast. Coffee maker, microwave oven & mini-fridge in room. Free parking.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Gail P! I'm so glad that you could take advantage of the amenities we offer in our guest rooms. We strive to make you feel as home as possible when you are traveling. We hope to see you again the next time you are in Charleston!

"Clean, affordable, pleasant place to stay when visiting Charleston"

5
26/11/2015

We recently stayed at the BW Sweetgrass Inn in Charleston. We spent 5 nights there. We were very satisfied with the cleanliness of the rooms and the hotel and the security of the place. We took the #30 bus into town every morning. It runs along the Savannah Highway - right across the street from the hotel (at White Oak Drive and Savannah). It is a 20 minute ride each way. There is a great BBQ restaurant at the corner of the hotel with a super buffet on Friday, Saturday and Sunday evenings - $15 with sweet tea included! - and great sandwiches during the rest of the time. If you'd like to see Charleston without paying the astronomical hotel prices in town, stay here. It was super convenient, and we didn't even have to rent a car. Breakfast was respectable every day and always included fresh fruit. Coffee was very good. They keep fresh coffee and lemon flavored ice water out 24/7.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Jules996! Thank you for pointing out some of the positives we have of being here in the area. We are so glad to hear that you enjoyed your stay, and we hope that you decide to stay with us again!

"Great Management"

5
24/11/2015

I had to cancel at the last minute and they were great about it. The manager was very professional, friendly (Im trying to get my character count up to 200) I did not spend the night but the outward appearance was great and the general location was congenial.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Ernest S! I'm sorry to hear that you had to cancel. We do understand situations come up so we are glad that we could help you in any way. We hope the next time that you visit Charleston that you will stay with us!

"Review of Sweetgrass Inn"

3
08/11/2015

The staff was wonderfully hospitable and very helpful. The room was less than adequate (Room 145). The cable TV was difficult to manage. The WiFi at first did not work, and I had to call twice to have it taken care of. And the room had a musty and damp smell.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear Parsonrussell0916, I'm sorry to hear we did not meet your standards during your stay with us in Charleston. We are always striving for improvement and to be the best Best Western in the country. I would encourage you to take advantage of our newly introduced room types with new style and furnishings that I believe will make you say WOW! when you enter the room. We hope that you will stay with us again soon and take advantage of such a beautiful room!

"On vacation"

4
06/11/2015

We didn't have reservations made before we stopped here. The staff was pleasant and the breakfast lady a delight. The breakfast had more selections than other Best Westerns we stayed on our vacation and was good. The hotel is smaller and so was our room, We only stayed one night and it met our needs. This hotel allows animals and we weren't effected but if I had been next door to the room that a dog was constantly barking (which we heard when we exited our room and were unloading our car), I would have asked for another room. Also the vending machine doesn't show what the cost of items are, so it was a guessing game. The area the hotel is located must have some security issues since the machines had metal security screens on them.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Linda C! I'm glad that we could meet your needs during your vacation to Charleston! We not only meet Best Western standards, but we also strive to be the best in the country. We are a pet friendly hotel with designated pet friendly rooms so we do try to put other guests with pets near each other so you are away from the noise. We are in an area of town where security is not an issue, but the local vending company we use has a policy to keep the machines locked up. I hope that clears up any confusion you may have had during your stay and that you will stay with us again soon! Have a great day!

"Dirty room not for me"

2
02/11/2015

Our room was dirty, the floor was gritty, the ice bucket had mold growing in it, the shower was not clean, the staff appeared unconcerned about our complaints. Definately below Best Western standards.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear Allison W, I'm sorry to hear you had a bad experience while you are in Charleston. We are known for great customer service so I just want to make sure you have the correct Best Western in Charleston as there are multiple ones in this area. We take pride in providing a stress free stay and wonderful accommodations for our guests. Please give us a call at the hotel and ask to speak with one of the managers about your current stay as we always wants our guests to leave with a smile on their face and worry free stay. We hope we can get this straightened out so you may stay with us in the future. Have a great day!

"Great Value"

5
31/10/2015

My wife and I were quite mad after canceling our stay at the Red Roof Inn in Mount Pleasant. We decided to stay here because they were offering a good deal that night and we just wanted somewhere to stay that was quiet and clean. Immediately as I walked into the lobby I could tell this was so so much better, the front desk clerk was EXTREMELY helpful, even moved us up in rooms from two doubles to two Queens since we had such a bad experience at the Red Roof. Upon going to the roof, it was spacious clean and the beds were so comfortable. The bathroom is a little small but the shower is great and didn't hear any commotion outside during the night. Will stay here again!

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear JoeR6699, I'm sorry to hear you had a horrible experience at another hotel, but we are glad that we could show you what customer satisfaction means to us and our guests. We cannot wait for you stay with us again!

"Not as good as 1st time"

3
29/10/2015

Upon checking in they tried ti give us a room different from our reservation. We were told our room was not ready, even though it was 3pm, check in time. We left and came back at 5pm and were told it still wasn't ready! We were tired from traveling and this made things worse. They then found an available room after I complained. Ironically, it was the same room we had stayed at three months earlier. Except it wasn't in the same condition. We gave the room a four last trip, and struggled to give it a three this trip. The sink barely drained and the carpet was filthy and threadbare near the bathroom. The coffee maker was one of those "one cup at-a-time" jobs. I don't care how much water you poured in it you only got a 3/4 cup. The breakfast was still much better than most motels, in that it had a lot of variety, but the quality wasn't as good as last time. The omelets barely had anything in them. The front desk staff did evrything they could to console us, bless their hearts. They were very sweet, the one bright spot.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Dear Bruce K, I'm sorry to hear you did not have a 5 star experience while you stayed with us here at the Best Western! We always strive to provide our guests with a positive stay. We hope this will not deter you to stay with us in the future as we are always improving within all departments. Come back and see us!

"Great Value"

5
27/10/2015

I have stayed at this motel several times as I have family in Charleston. Very consistent in all regards. Clean property and rooms, friendly staff, very convenient to many attractions as well as major highways. The price is always very competitive.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Terry D! I'm glad that we could provide you a great stay each time you have visited Charleston! We take pride in providing a positive experience and great customer service so you feel home away from home. We cannot wait for you to stay with us again!

"very good"

4
26/10/2015

There were no complaints, but one. It was nice; the personnel was very helpful; & continental breakfast 'superb'. My husband and I were thinking it was just a little overpriced as to quality of amenities provided, is all.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi davidwP896IB, I'm glad you enjoyed our amazing breakfast and that we could provide you excellent customer service during your stay! We like to think our hotel accommodations and customer service is worth the quality of the price. Our goal is to provide you a 5 star experience during your stay, and we hope we can provide that to you again in when you visit us in the future!

"Good stay"

4
25/10/2015

Not thrilled with hotels where the doors are accessed by outside but felt very safe here. It was also very quiet. The staff was very helpful and always very friendly. Our room smelled a little musty but it was a large, clean room. Would stay here again.

Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Angie G! I'm glad to hear you enjoyed your stay with us! We are located in a quiet area only 4 miles from downtown and other activities for families to enjoy. We are always happy to serve our guests, and we hope this means we will be seeing you again in the future!

"A great discovery"

5
24/10/2015

This hotel is a gem and one highly recommended. The facility, the staff and location makes it one of the best we encountered during our 16 day trip from Ft. Lauderdale to New York and return. One should consider staying for at least a few days to fully utilize the hotel facilities and enjoy this wonderful area on the country.

"Nice stay"

4
24/10/2015

The saff was very helpful and friendly. They even offered us a crib! (Which came in very handy) the room was clean and quiet. It was also updated recently. A bit pricy but we dont regret staying here. Theres also a pool. There was pleanty of option s for breakfast and it was all fresh. Pancake machine was cool.

"Best Western mildew"

2
23/10/2015

First time I have ever rejected a room upon arrival. We were placed in building 2 and the room smelled of mildew and pet odor. The 2nd room we were offered in the same building smelled of mildew. This was just after the heavy rains that flooded parts of SC. We hoped that running the air conditioner in the room would alleviate the smell, but it just got worse as our three day stay went on. The air conditioner did nothing to draw the moisture from the room which felt damp and clammy. Room is tired. Bed lumpy with pillow top thrown on it. Carpet is old and contributed to the smell. The ceiling was oddly warped. There was a methane odor always present in the unkempt parking area. The pool looked okay, touted as the largest pool in Charleston, but our plans did not include pool time. Breakfast was okay. On the first day our breakfast companions had hoodies, skull and neck tattoos, and scowls. The next two days we saw a lot of people who were working in the area, (including flooding abatement) though very few tourists. 3 miles from the historic district must be as the crow flies. The traffic is heavy on this road comprised mainly of car dealerships. Road closures from the bad weather made our trip from Charleston back here the first day just over one hour due to all sorts of merging traffic. I brought up my concern about the damp smelly room once more upon our departure. The staff there looked as if they didn't understand what I was talking about. I was told I should have booked a pool view room. I didn' t care about a pool view, but I did expect a standard, clean, comfortable, not smelly room. As it was my first time to this area, I thought that maybe these were normal conditions, but our further travels here convinced us that this building is substandard. While we were away from home, our dehumidifier in our carpeted basement malfunctioned and leaked a large amount of water into our carpet. We returned home to the same smell we left behind at this hotel. We fixed it. So should the Sweet Water Best Western. We were partially compensated for our dissatisfaction.

"Stay and sail"

5
23/10/2015

Great place to stay.... We boarded a carnival cruise from Charlestown. The best western provided free shuttles to and from the pier and kept our car for the week. They dropped us off at the boat and we're waiting on us when we debarked. Definitely recommend this package.

"Ok for a Best Western "

3
19/10/2015

It's a Best Western. This was a clean hotel for several days with the Red Cross and the staff was friendly. The breakfast was a BW breakfast. Not a home cooked meal or the $30 ritz breakfast. Rooms were clean every night with clean towels and supplies. What more can you ask for.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi TerryH! I'm glad you were satisfied with your stay, but we would always love to hear what could have made your stay an EXCELLENT one. We are always striving for greatness in every department as we try to improve with every guest feedback we receive. We hope the next time you visit Charleston that you will stay with us again to get that 5 star experience!

"could have been more pleasent"

3
12/10/2015

Not a bad location as to getting into Savannah. Not the best kept hotel. Noisy. Gas station and mini mart right out front. Came with breakfast which was just OK. Crowded and noisy. Needs a decant cup of coffee.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Annette425! I'm sorry to hear that we did not provide you an excellent stay while you were visiting the beautiful city of Charleston. We appreciate all feedback from our past guests so we know what could provide that perfect stay for our guests. We want you to know that we hope to see you again as we will be providing even better service than before! We always strive for greatness so you will not be disappointed!

"Good Stay"

5
01/10/2015

This was a great experience. Everything went very well. The hotel is bright and has a bright atmosphere as well. My room was very attractive and had all the items I needed. The staff were pleasant and very accommodating.I will stay at this hotel again.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Darlene N! I'm glad to hear that you enjoyed your stay with us here in Charleston! We are always excited when our guests have a pleasant experience. We hope this means we will be seeing you again the next time you visit the city!

"Clean, Friendly Staff, Excellent Service!!!"

5
28/09/2015

My family and I have had to stay here for an entire month last year because of a fire in our home, and now we are in between homes and had a couple of weeks before we can move into our new home and we wouldn't have chosen any other hotel! Everyone here is so friendly and helpful!! The rooms are immaculate, the pool is clean, the breakfast is the best continental breakfast I've ever had, and the weekday breakfast bar lady, Carol, is THE SWEETEST!! Jenae and AJ have been more than accommodating to my families needs. I would rather stay here than anywhere else on this planet!! I've stayed in some very fancy hotels before and the service here is way better than any of those..it is truly a great place to stay! Also all of the ladies in housekeeping are great!!

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Gigi T! We're so glad that we can make this transitional time for you an easier one with a great hotel and staff who can help you with a smile! We take great pride in our service to guests, and we cannot wait for you to stay with us again!

"Front desk person , Adrianna , was nice !"

5
28/09/2015

We had a fabulous time before our cruise. The hotel was just right for parking our car, while cruising. The hotel was redone . I slept like a rock! The bed and sheets were comfortable. We stayed on the first floor next to pool. The morning breakfast was good. The shuttle picked us up and carried us to the port. All that was included in the price. We bought ahead the shuttle back to the hotel. It was 10$/person and included our luggage. Really a great hotel to park and cruise!

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Joann! We hope you had a blast during your cruise! Our most popular package that we love to offer is of course the cruise package because we get to help you stress less before your vacation and see our guests' smiling faces when they return from a much needed vacation! We hope the next cruise you book you will stay with us again!

"Nice!"

4
22/09/2015

Was pleasantly surprised. Good breakfast, clean rooms, and beautiful pool. Comfy beds. Big TV. Needs better parking. A little out of the way of things but close enough. Would surely recommend to friends and family and i will visit again.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Paul K! It is good to see we surprised you with a great experience when you stayed with us here in Charleston. We value the opinions of our guests in hopes that we will be the first hotel you think of when you come back to visit Charleston! We hope to see you again soon!

"Great pool"

4
20/09/2015

Very nice place to stay. The employees were very helpful anytime I needed anything. The pool was great and very clean and the lounge chairs and tables around were like new. Free breakfast was great. Would stay here next time we are in Charleston.

Bill R, Manager at BEST WESTERN Sweetgrass Inn, responded to this review
Hi Daniel R! It's always good to hear when our guests enjoy their stay with us. We love our pool also! We take pride in having the best pool in the Charleston area. We hope you will be staying with us again in the near future!