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Best Western Hotel Charleston Inn, Charleston

1540 Savannah Highway, 29407-7845, Charleston, United States - See on a map
Best Western Charleston Inn - Welcome to the Best Western - Charleston Inn. Located only 4 miles from the Historic District, we are ready to serve you. The Best Western Charleston Inn is ideally located in the center of Charleston. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located minutes away from downtown and the cruise terminal, Best Western Charleston Inn is a smart choice for romantic getaways, a family vacation or business retreat. Our Charleston, SC hotel is pet-friendly and smoke-free. Relax in well-appointed rooms with thoughtful amenities including refrigerators, microwaves and flat screen TVs with premium cable. Stay connected with free high-speed Internet access, and wake up to a complimentary breakfast. After a busy day on the go, unwind at the largest outdoor pool in the city and enjoy our spacious sundeck surrounded by lush palm trees. Corporate travelers appreciate our proximity to Charleston International Airport and businesses like Roper Hospital, St. Francis Hospital, Medical University of South Carolina and Cummins Turbo Tech. Take care of office tasks at our convenient business center, freshen your travel wardrobe at the guest laundry, or meet with clients in our charming lobby. When hunger pangs strike, you’ll find a wide choice of eateries nearby including steak, seafood, ethnic cuisine and Southern specialties. Casual family restaurants and fast food chains are just minutes from our doorstep. Our prime location is close of many of the city’s most popular destinations. Historic Charleston has incredible shopping and fine dining options, along with special events happening year-round. Enjoy the sights at USS Yorktown, or tour one of the many local plantations for a touch of culture and history. Folly Beach is a favorite destination to relax, soak up the sun and engage in watersports. Shop for bargains at the Citadel Mall and Tanger Outlets, or explore antique shops and boutiques along King Street and East Bay. Whether you are staying for a day or a week, our affordably priced hotel puts the best of Charleston within easy reach.

Best Western

Hotel Charleston Inn

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Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 1745 guest reviews
NOTE ISSUED
Excellent
901
Very Good
538
Average
167
Poor
81
Terrible
58
REFER TO NOTICE
Business Business
99
Couples Couples
649
Family Family
609
Friends getaway Friends getaway
150
Solo travel Solo travel
89
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Family Vacation"

5
User 15/09/2020

Our stay was great! We had great customer service and our room was great also. We had air problems and the lady at the desk got us in another room and was very nice to us about it. We highly recommend this hotel if you are ever in the Charleston area.

"Not the best, Best Western"

1
User 02/09/2020

I expect a great night's sleep when booking with Best Western. I received the opposite of a good night sleep here last Saturday. Spent all day traveling just to lay down on a urine stained bed, to then be moved to a room that had big bugs. They charged me for two nights in exchange for the one horrible night I experienced there. When I checked out the front desk agent shook her head and said there was nothing they could do for the inconveniences.

"Rough crowd"

3
gottcoke, Hemet, California 31/08/2020

Checked in and was given a room on the last row on bottom floor. Went to room and there was some guests out on the curb smoking some strange smelling cigarettes. Every time I went to my car to get something they were always a little to close to my car. The room is good and clean and I still like to small size pillows. Covid breakfast was below average. Only one flavor muffin and only milk and no juices.i wouldn't stay here again.

"will stay here again"

5
angieevans1202, Louisville, Kentucky 22/07/2020

pet and kid friendly Very friendly staff Clean rooms and lobby Great pool. and they provide pool towels Room had mini refrigerator and microwave and one cup kerig coffee pot Grab and go breakfast Nice walking area for dogs

"Poor Customer Service"

2
617ayding, New York City, New York 10/06/2020

We did not feel comfortable in the section of the hotel because of some guests next to our room. We asked the reception desk to give us another room at a different section of the hotel. She refused. On top of that, she would cancel our reservation unless we pay extra rate for another similar room at a different section. It was almost 10pm. Terrible experience.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 617ayding, We sincerely apologize your experience wasn't as enjoyable as we had hoped and that the service from staff was not positive. I will discuss the issues presented in your review with our staff as a training tool for what NOT to do in the future. Thank you for your feedback.

"Best Western Inn is a very nice affordable place to stay."

5
Kimwyatt2015, Cross Hill, South Carolina 04/06/2020

We love staying at Best Western Inn In Charleston. It is close to family, shops, stores, restaurants, downtown, and beach. We have family and friends in Charleston and we have been staying at Best Western in Charleston for several years now and we have enjoyed our stays at Best Western Charleston Inn. We will be back soon.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Kimwyatt2015, We are delighted you enjoyed your stay and that we are conveniently located for all of your needs. We appreciate you taking the time to complete a review and hope to see you again!

"Do NOT stay here!!"

1
nothappy772020, Charleston, South Carolina 03/06/2020

We stayed 5 nights and every night they charged me over $600 and it was hell trying to get my money fixed and put back in my account. There was only one time that it was easily fixed. I will never recommend a Best Western to anyone!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear nothappy772020, We apologize there was a billing error and am happy we were able to rectify the issue. Thank you for your feedback!

"Worst stay at a Best Western"

1
Longleggedlovely1, Cookeville, Tennessee 27/05/2020

I've stayed at multiple Best Westerns all over the United States, this was by far one of the worst experiences I've had. The check in was where it started. I was told my credit card didnt go through with the online reservation. No one called or emailed me about this, I was told someone tried to call me. When I arrived at the hotel I used the same credit card I used to book the room. It was processed completely fine. We got checked in, we're told the room as upstairs in the back building. We unload the car, climb up the stairs because there is no elevator only to find out neither one of the "keys" worked. I called down to the front office to be told I would need to come back to get new keys. So we had to reload the car back up & go back to the office to get new keys. Finally get that taken care of, unload the car again, third time on the stairs with heavy suitcases. There were several roaches, both alive & dead in the room. I was told there were no available rooms so we stuck it out. Go to take a bath that night & there is long dark hair on the towels, it didn't belong to either one of us. The bathtub was so low to the ground that you couldn't fill the tub & submerge yourself. If you did there was water all over the floor, I made this mistake. The hot water was one of the best things about this hotel. My friend took a shower, there was a funky smell to the curtain. She said it did very little to keep the water in the tub, so floor got flooded again. The ac was mediocre, it didnt get cold enough to keep the room cold. Even though the beds were comfortable we couldn't get comfortable enough to sleep well because of the temperature in the room. They weren't offering hot breakfast due to covid. They opted to give out brown bags with fruit & danishes etc.. We decided to pass on breakfast Checking out went smoother than checking in. Dante was great & gave me a $20 credit after I showed her the pictures of our room. When I booked the two nights online by total charge was $207.46. Unfortunately my credit card now has two charges at $243.37 & an additional charge of $35.91. After emailing the manager at this location they are currently working on it to resolve this. It will be a long time, if ever that I would stay at this location again. I definitely would not recommend it to anyone.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Longleggedlovely1, We deeply apologize your experience was not enjoyable and that there were issues with the service and room. I am working with our staff to improve in areas where we lacked and hopefully should you be in the area again, give us a chance to give you a positive Best Western experience.

"easy access to Charleston and free parking"

4
Joe1234665, Weston, Connecticut 27/03/2020

The Charleston Inn is an older motel but has been remodeled and updated. In addition the staff is friendly and competent.   The buffet breakfast is outstanding. First time I saw a make it youself automatic pancake machine. Lots of choices. Many rooms you can park directly in front of your room and its about 4 miles to downtown Charleston

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Joe1234665, Thank you for completing a review. We are happy we met your expectations and enjoyed your stay.

"Charleston, SC"

4
User 19/03/2020

Was a taking a cruise and booked this hotel and used their cruise package deal which includes bus to and from port.. You can also park your car on their property instead paying port prices.. Had a good experience and no complaints.. Great value for the price

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear tifericka610, Thank you for completing a review. We are happy we were your choice for parking and shuttle to the cruise port. We are glad you enjoyed your stay and hope you enjoyed your cruise.

"Nice reasonable accommodation"

5
688geraldc, Windsor, Canada 17/03/2020

We stay allot at Best Western hotels. This one is an upgraded two story motel with a new long. If you have mobility issues ask for the first floor. Nice pool . You could not ask for cleaner or more friendly staff. About an easy 5 mile drive to old town

Bill R, Manager at Best Western Charleston Inn, responded to this review
Dear Gerald, Thank you very much for completing a review. We are delighted you are happy with the property, amenities and proximity to downtown. We hope to see you again!

"BW Charleston"

5
User 03/03/2020

We always stay at the BW CHARLESTON when traveling thru Charleston.. The hospitality of the staff (all levels) we have interacted with have displayed true Charleston charm. Great location, very clean rooms with comfortable beds. The price is right..

Bill R, Manager at Best Western Charleston Inn, responded to this review
Dear barbarapaulausky, We are happy to see you are a returning guest and that we met your expectations. Thank you so much for your feedback and hope to see you again!

"Good 2 night stay!"

4
921frankp, Tewksbury, Massachusetts 29/02/2020

Good hotel to stay at as it's pretty close to downtown (7 minute drive). Rooms were good and hotel staff was very friendly and informative as they recommended some things to do in the city. I am liking Best Western as a hotel as it has very good free breakfasts and good accommodations.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Dear 921frankp, Thank you for completing a review. We are happy you enjoyed your stay and that we were close to the areas you wanted to visit. Should you be in the area again, we hope you will think of staying with us.

"Great employees and very helpful staff"

5
User 27/02/2020

Solid team of helpful employees. Got accomodated when the shuttle to my cruise ship was delayed. Would have been nice to get a call from the desk rather than pull my luggage over and then be told to go back to room and relax for the hour delay.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Dear bempghman, Thank you for your feedback. We value your business and appreciate your taking the time to complete our survey.

"Just Good for a night"

3
EduardoCordobaARG, Cordoba, Argentina 26/02/2020

We spent 1 night at this hotel and was just fine. Normal (to high) price for what they offer. Tipical 2 star BW hotel. Room: a bit dark, good size, confortable bed. Restroom: just good. Breakfast: normal. Basic products/quality. Location: not to good if visiting Historic Charlotte. You can find good prices downtown. Just to stay if you arrive late and just need to sleep and take a shower.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Thank you for completing our survey. We appreciate your feedback.

"Okay but not great"

3
User 24/02/2020

Room was clean. Ice machines were out. They charged $30 for the dog and then had a no pets on the furniture/beds policy. That's a bit much. Seems for 30 bucks they could wash the bedspreads. And there were cigarette butts everywhere in the flower beds.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Thank you for completing our survey. We appreciate your feedback!

"very good"

4
Burney l, Salem, Alabama 21/02/2020

Overall the Hotel was Great however they are pet friendly so because of that I feel that Housekeeping should clean to the point to where you cannot tell that there was an animal in the room previous to you staying there.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Thank you for completing the survey! I will take your comments and share it with the staff so we can improve in the areas we were lacking.

"Great Stay"

5
Sherry05, Surgoinsville, Tennessee 20/02/2020

All staff from the front desk to the cleaning crew were helpful and friendly. Room was clean and beds were comfortable. Stayed 3 nights to explore Charleston area. I would stay here again and would recommend others to stay at this Best Western.

Bill R, Manager at Best Western Charleston Inn, responded to this review
We are happy to see that you would stay again! Thank you for taking the time to complete our survey!

"Great location"

4
bmac767, Cary, North Carolina 19/02/2020

Older best western but clean friendly staff close to historic Charleston and water front travel quite a bit one of the better breakfast selections also had a keruig coffee maker in room which was nice.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear bmac767, Thanks for taking the time to write a review. We really appreciate the feedback we get from sites such as this one. I was very happy to read that you enjoyed your stay with us and found the Keurig in your room to be a helpful amenity. Again, thanks so much for the review. We hope to see you again.

"Close to everything"

5
User 18/02/2020

Awesome stay all around ! Best free breakfast we ever had ! All staff was extremely friendly and helpful, from front desk to cleaning crew ! We are looking forward to visiting SEWE in 2021 and will stay at the same hotel

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear VBFISHINGFOOL2, Thank you for taking the time to post a review about your recent visit with us. We really appreciate the feedback. I was delighted to read that your enjoyed your visit with us and will be staying with us again in 2021. Again, thanks so much and we look forward to serving you again.

"Dated but clean and with great service"

4
Roy S, Richmond, Canada 13/02/2020

Dated decor but service was good. Room did smell heavily of cleaner on arrival but it didn't affect our stay. Not a lot to do near the location but value was really good. Nice touches like free bottled water on departure.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Dear Roy, Thank you for taking the time to complete our survey. We appreciate your feedback.

"Some (unpleasant) surprises in cleanliness"

2
Jill P, Rochester, New York 12/02/2020

We checked in on 2/7 after a long, bad day of travel. Staff was very nice, and as our suitcases did not arrive with us, they tried to help out. The front desk staff person was pleasant. We were given a room in the building farthest from the road. When we entered we encountered a musty odor - cigarettes? Past dogs? I don't know. But the room was dark, dingy and smelly so we asked to move. We were moved to a room in the building closer to the road. The room was nicer, though it smelled strongly of Febreze, and after a day or two it was musty. The windows don't open and the door opens to an outside walkway past which guests would walk. The beds were large and the bedding fine, but one side of the mattresss on each bed was caved in. Perhaps due to a slightly different layout the room seemed larger than the other. Be aware, the light for the bathroom connects to a loud fan. Light on, fan on, even if you have to go at night and don't want to wake others in the room. There is no elevator to the second floor so expect to lift suitcases up the stairs. Anyway, we were there five nights. On day 2 the folks at the bottom of the stairs left candy and pizza boxes outside their door. We had to walk through or past some of their mess, and asked that it be cleaned up (as it was outside and I did not want critters attracted). We were told it would be cleaned. On day 3 it was still there, but now there was a suitcase and dirty towels. Again we asked that it be picked up and were told it would be. On day 4 the towels, pizza boxes, candy and random wrappers and broken utensils were now joined by a big bag of garbage. (I am not making this up.) For two or three days when we went out and returned, our room keys did not work and we had to go to the front building to get them remagnetized. Anyway, last day I asked at the front desk about the little boy who had been with the family staying in the garbage room as I hadn't seen him in two days (never saw the others) and I complained there was still random garbage there. The woman who was at the desk asked if I wanted to speak to a manager. I did. I complained about the growing pile of garbage for three days. He said when they tried to remove it the woman complained and since it was hers they could not. But he also said at this time of year they only have grounds staff five days a week. Either way, the idea that they could not clean dirty grounds because someone wanted to keep their dirt should be enough to warn you off. But if that is not enough, this manager told me that at this time of year they have guests who are homeless or drug addicts who book through Priceline. (Good deal with all you can eat breakfast I guess, and muffins and fruit in the lobby.). I had wondered if this place was being used as emergency housing and my suspicions were confirmed. I have no objection to housing folks in need, but frankly, if their garbage is allowed to accumulate and nothing is being done to accommodate paying guests, we should have been told and given the option to book elsewhere.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jill P, Thank you for taking the time to post a review about your visit. We really appreciate the feedback. I am sorry that the actions of another guest had such a negative impact upon your visit. We strive to offer each guest clean, comfortable accommodations with great service. Obviously, in your case, we failed to reach our goal. We will certainly use your feedback in the manner it was intended and strive to improve. Again, thank you for your review.

"Love this hotel"

5
653wandab, Clyde, North Carolina 12/02/2020

We have stayed here for years. Super nice staff, updated rooms and the added breakfast choices were great. The walk in shower was fantastic. We recommend this hotel. We did not swim though we did see it being cleaned each morning. A little too cool for us in February.

Bill R, Manager at Best Western Charleston Inn, responded to this review
Thank you for your feedback. We are happy to see you enjoyed your stay and hope to see you again!

"Travel 2020"

3
roadtraveler2016, Mentor, Ohio 09/02/2020

Was told repeatedly and signed waiver of responsibility that I would be charged a $150 service charge if I smoked in a nonsmoking room. Was given a non smoking room that smelled horribly of cigarette smoke. Obviously they don't check there rooms for odor or charge someone and don't do anything about it. I hate smoke and had to put up with this for my two night stay. Room rating based on smell.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Roadtraveler2016, Thank you very much for taking the time to post a review. It is very helpful when we receive feedback from our guests. I was sorry to read that you didn't enjoy your stay. We strive to make each guest's stay perfect. I will take your feedback and forward it to our staff and use it as a tool to improve. Thank you, again, for your feedback. We hope to serve you again.

"Doctor appointments coming from Manning SC. Tue. Cardio to exit 205, Wed. 7:45am MUSC Oncology, 86 Jonathan Lucas st.,"

4
User 05/02/2020

I needed a hotel close to the hospital where I would be seeing my Oncologist and getting my chemo treatment. It took 13 minutes to get to the hospital. Bed was comfortable, but I didn't get much sleep, staff was great.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear U4704QVmaryb, Thank you for your review. We are happy to see our location was convenient for you. We hope you feeling well and to see you again.

"Good for a cruise. "

4
Scrappydoo2014, Bradford West Gwillimbury, Canada 03/02/2020

If you are looking for a place where you can drive to park and gone a cruise out of Charlotte this is a good alternative. We parked our truck for the 5 days and we were shuttled to the ship. The place is big and clean.

"Great Surprise!!!"

5
User 02/02/2020

We stayed at the Best Western Charleston Inn before and after a cruise!! We have stayed at many different hotels and these were literally the nicest employees we have encountered! Always friendly and very accommodating!! The rooms were updated and clean...and for those who have never stayed at a Best Western, as I had not, the most comfortable beds ever! The front desk employees were some of the most plesant we have ever come in contact with. Thank you Shaunte and Danet!! Ari in housekeeping was so nice. In the breakfast area, Ms. Margaret, Kim and Shaniqua were all wonderful.. It is not often I take the time to get the names of all the employees we come in contact with .. but at this hotel they truly make you feel welcome. Yes it is an older hotel ... but it has been updated. Again I would stay here just because the staff is so nice!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear RS77471, Thank you for taking the time to post a review about your visit. We really appreciate the feedback. I was delighted to read that you enjoyed your visit and that our staff was able to make a positive impact upon your experience. Again, thanks so much for the review. We hope to see you again.

"night before our cruise"

5
User 30/01/2020

We love to soend the night and leave our van at a hotel before we cruise. This is a perfect affordable option for those cruising from Charleston. The shuttle ride to and from the cruise ship makes for a very smooth trip. huge Hint... ask for the first floor if possible. No elevator and stairs for second floor only no ramp.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Go57822903513, Thank you for the review. We appreciate it. I was delighted to read that you enjoyed your recent visit with us. I hope that you enjoyed your cruise as well. We look forward to seeing you in the future.

"Happy happy happy.."

4
User 27/01/2020

Great stay. Very polite staff. Good breakfast. As for the review from Odyssey..the hotel advertises outdoor pool ..how cold could you be walking 100 yards in South Carolina..try a Canadian hotel with little heat during a -35 degree day..what a whimp..

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 913richr, Thank you very much for taking the time to post a review. We really appreciate the feedback. I was very happy to read that you enjoyed your visit with us. We look forward to serving you again.

"Great Stay"

5
User 26/01/2020

Though the room was clean and comfortable, it could use some updating. That being said, the staff at the front desk was excellent!! Nice little hotel. Location is good. Pool area looked nice - too cool to use it this trip.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear X4443PSscotti, Thank you for taking the time to post a review. We really appreciate the feedback. I was delighted to read that our staff had a positive impact upon your experience. Thanks again for the review. We hope to see you again.

"great stay"

1
User 24/01/2020

We had a great stay, the place was clean, the grounds and pool was landscaped beatifully, service was friendly. Price was good. The only problem was the entrance was on a heavey traffic street. Would stay again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sightseer, Thank you for taking the time to post a review. We always appreciate guest feedback as it allows us the opportunity to improve our service. It seems you enjoyed your visit with us, yet rated us only 1 bubble. I am sorry if we failed to meet your expectations in some way. We will certainly try harder next time. Again, thanks so much for the review. We hope to see you again.

"Busines for Golf"

5
lbarton2020, Florence, South Carolina 17/01/2020

Very impressed, first time staying here. Room was amazing and the décor and bed was amazing. Staff was excellent. Location is close to everything and easy to get to. I will be staying in the ocean side building for my next visit. This Property will be our base Hotel for the Golfweek Am Tour.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear lbarton2020, Thank you for taking the time to post a review. We really appreciate the feedback. I was delighted to read that you enjoyed your visit with us. We hope to serve you again.

"Dog Friendly Stay in Charleston"

4
jmpncsu, Raleigh, North Carolina 15/01/2020

We stayed three nights at the Best Western while visiting Charleston with our dog. Overall, it was a nice stay. Room was clean and the beds were comfortable. Breakfast in the morning was pretty good. The location in West Ashley is convenient - about a 10 minute drive to downtown Charleston. We would stay here again if travelling with our dog.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear jmpncsu, Thank you so much for the feedback. We really do appreciate it when our guests share their thoughts with us; it helps to improve. I was happy to hear that, overall, you enjoyed your stay as well as our breakfast. We look forward to seeing you again.

"Extremely Nice Staff!!"

5
User 12/01/2020

Room was nice and clean and met my expectations for a Best Western. The front desk clerk Danette was super sweet. We missed breakfast and had a long drive so she fixed us a small to-go with a muffin, an apple, and a bottled water. That made all the difference in the world. With that type of customer service...I'll definitely be staying here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear N7467IZ, Thank you for taking the time to post a review. We really appreciate the feedback. I was delighted to read that you enjoyed your recent visit with us and that Danet was able to make a positive impact upon your experience. Again, thanks so much. We look forward to seeing you again.

"Great"

5
User 10/01/2020

Motel staff were extremely nice, Danet was so bubbly & helpful, she even updated our room for being a Diamond member along with a gift package. Bed was very comfortable, room was large with Keruig coffeemaker, microwave, and Refrigerator. Hair dryer was alot better than ones that attach to wall and had Argan shampoo&conditioner. Didn't get to try breakfast. Good location also. Was older motel but was kept up as much as possible.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 409Phyllis, Thank you for taking the time to post your comments. We always appreciate guest feedback. I was delighted to hear that Danet was able to have a positive impact upon your experience and that you enjoyed your visit. We look forward to serving you in the future.

"Pricey for what you get"

3
User 10/01/2020

This hotel didn't offer an indoor pool. Also access to all the rooms were from the outside. It was cold outside. The housekeeping team half cleaned the room. Beds were just thrown together...The breakfast was good but not hot. Paid almost 300 dollars for 2 nights. Windows in room were very dirty.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Odyssey, Thank you for taking the time to post a review. We really appreciate receiving the feedback. I am sorry you didn't thoroughly enjoy your visit with us. I will certainly pass along your comments regarding the housekeeper's efforts. Again, thank you. I hope you'll give us another chance.

"Clean and friendly staff"

5
filetdafunk, Blakely, Pennsylvania 09/01/2020

This was our first visit to Charleston.We chose this hotel because of it's location.The front desk staff were exremely friendly and courteous.Danet, was very knowledgeable and helpful,with a great personality.Our room was spotless and smelled fresh and clean.The only drawback was, the picture online made it seem larger than it was.Great view of the pool,although it was to cold out to swim but the view was comforting.The breakfast room was clean and had plenty of breakfast choices.Not bad for a free breakfast.The staff recommended some great places to eat as well.If we return to Charleston in the future,we will definitely stay at this hotel.I would recommend this hotel to friends or anyone looking for a reasonably priced hotel with clean rooms and great staff.

"Just OK"

3
DeniseMartin17, De Winton, Canada 29/12/2019

Would probably find somewhere else to stay next time. The lobby area was very nice and clean. The room was not. The shower still had the soap and shampoo from the last guest in it. Breakfast was your standard hotel with eggs and bacon.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear DeniseMartin17, Thank you for taking the time to post your observations. I am sorry that you did not enjoy your recent visit with us. We strive to offer each guest clean, comfortable rooms with excellent guest service. Clearly, in you case, we failed to meet our goal. Again, thanks for the comments.

"Imagine the odor of every dog you ever met all combined into a single windowless room"

1
User 28/12/2019

We did not request a pet friendly room but, bit, did we ever get one. And the hotel was sold out so we couldn't be relocated to a habitable room until the next day. Absolutely disgusting. Room otherwise would have been fine.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear nottopickyreally, Thank you so much for taking the time to provide feedback regarding your stay. All of our rooms are actually pet friendly. We strive really hard to ensure that all rooms are cleaned thoroughly and should our four-legged guests leave an odor in the room, we take all the measures possible to remove such odors. We clearly failed in this case, and for that we wholeheartedly apologize. I am relieved to see that we were able to get you moved to another room, and my hopes are that you enjoyed the rest of your stay. Thank you again for your time, and I hope you will consider staying with us again in the future.

"BLOOD STAINS ON MATTRESS"

1
User 27/12/2019

There were blood stains on our mattress. Reported to the front desk and this was the response “we have a couple like that, it's old though”. NOT OK. Checked in and put within 10 minutes. Will not be back.

BestWesternHotels, Corporate at Best Western Charleston Inn, responded to this review
On behalf of our entire team, I'd like to apologize for not exceeding your expectations. Your satisafaction is important to us and we thank you for providing feedback. We hope you give us another chance and stay with us again. -Best Western Hotels & Resorts

"Quick trip"

4
RamonaDeniece, Rock Hill, South Carolina 26/12/2019

Quick trip to Charleston to see family so only stayed one night. However, it was the most comfortable one night! The beds were so comfortable that the next morning all four of us were looking up the beds to see about buying one. Rooms were nice and clean. Location was great. The continental breakfast was very good. The little omelets were good and my husband was most impressed by the pancake machine. We didn't have a pet but it is pet friendly but the rooms didn't smell like pets had stayed in them. Only negative I can say is the carpet needed to be replaced in our room because it had a tear in it. Would definitely recommend and would definitely stay there again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear RamonaDeniece, Thank you very much for taking the time to post a review. We appreciate the feedback and look forward to interacting with our guests through forums such as this one. I was pleased to read that you enjoyed your visit with us despite the fact that it was a quick trip. Again thanks for the review.

"Visit to join family members."

5
DaleGeorgia, LAWRENCEVILLE 24/12/2019

This hotel is one of the best, Best Westerns we have stayed. Reasonably priced with great amenities. Everything was great from the time we were greeted upon arrival to the time we left. Breakfast was excellent and well displayed and a person was there to help,

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear DaleGeorgia, Thank you for taking the time to post your comments. We really appreciate the feedback. Take care.

"Front staff made a smelly room worth it"

3
User 20/12/2019

We booked this room based on reviews. I'm assuming these reviews did not come from people staying in room 138. Our first impression walking into the room was dirty wet dog. I appreciate that the rooms are pet friendly, I brought our two little dogs. I spent the money to have them groomed right before our trip. Had I not cared about smelling nice I could have never bathed my dogs in their entire lives and they would not have caused any further damage to this room. To me, common sense is pet friendly rooms should NOT have carpet. That's just gross! Every soft surface in the room smelled of dirty dog, including our fresh clean clothes after the first night. This was horribly embarrassing. The ac in the room did not work properly so it was always stuffy. It was warm the first 2 days of our trip and even with the AC set to 64, the room was still stuffy and it was hard to sleep at night, I can't sleep hot. The shower head only sprayed to the left and the right, not the middle. I dont know about you but I like the middle to be clean and rinsed too, some of the most important parts to clean are in the middle. There was a gap between the front door and floor so we always got leaves and dirt blown into our room. Had it not been for the incredibly sweet and helpful Jessica at the front desk we would have packed up and went somewhere nicer. She was so nice, all of the staff were. They deserve a better hotel. So overall, unless they renovate the rooms, no I would not stay there again.

"Very friendly staff"

5
User 20/12/2019

The hotel was very convenient to the sights we had scheduled in Charleston. Our room was very clean, and all of the staff we encountered were very friendly and helpful. I would definitely recommend this hotel.

"Lovely"

5
funkimunki67, Saltburn-by-the-Sea, United Kingdom 17/12/2019

As usual best western provide a great experience. Lovely check in staff and little touches make this place stand out from your usual chain type hotel. Breakfast was good, room fine and its in a pretty good location to get into the old part of town. Would go back tomorrow, thanks to all the staff

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear funkimunki67, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Excellet hotel; even better than expected"

5
X8958NBrob, Chapel Hill, North Carolina 12/12/2019

Jessica, at the desk was most gracious and helpful from the time I phoned in, late, through sign in and sign out. The hotel, inside in the courtyard has the best pool I have seen at a hotel and the courtyard around looks very pleasant. Better than the expensive hotels. Our room was comfortable and included all amenities. An excellent hotel stay contributed to a wonderful trip.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear X8958NBrob, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Exceeded expectations, very accommodating"

5
User 09/12/2019

They let us check in early which was much appreciated. Also very dog friendly and allowed dog to be left unattended (as all dog-friendly hotels should). Room was clean and very well appointed for a 2 star.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi C R! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your experience here with us. Take care, and we hope to see you again!

"Pre-cruise stay"

4
karoleigh, North Carolina 03/12/2019

We picked this place because of the cruise package. We also picked it because we are diamond members and could pick up some more points. We weren't happy with our first room, and they seemed to be very concerned about making it right for us. They moved us to a different room. The hotel has pretty landscaping. It also appears to be well maintained. As diamond members we were upgraded to a room facing the outdoor swimming pool, which was quite nice. The pool area is beautifully landscaped. The hotel has a business center with a computer. There was a Christmas tree in the lobby. The breakfast room was decorated for the season, with a live poinsettia on each table. The breakfast room was large enough to accommodate guests on this weekday. Most of the guests seemed to be cruisers. We were happy with this Best Western and will probably return during our next visit to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi karoleigh! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Excellent Customer Service"

5
User 29/11/2019

We recently stayed here with a group of 15 that was going on a cruise out of Charleston. The rooms were clean, a super breakfast bar, and Jessica P and Danette were absolutely fantastic at the front desk. They went above and beyond for our large group. Highly recommend and we will be back!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jennaljt, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Awesome customer service!"

5
User 29/11/2019

We recently stayed here prior to going on a cruise out of Charleston. Jessica P & Danette went above and beyond for our group! Some of the best customer service I have come across in a long time. Clean rooms, great breakfast & shuttle to cruise and back worked out perfectly. Thank you ladies!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear jjorda40, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Family visit to Charleston"

4
A4867GXjohnh, Palm Coast 26/11/2019

Clean room, hospitable staff, plenty of grounds for pets to play and relax, they have designated pet rest areas with bags to pickup behind pets. The room had comfortable beds, internet and tv channel selections are good, safe surroundings, plenty of room park vehicle(s). Breakfast food was good, check out time was 12 noon. We have stayed several times at this motel will continue to stay at same when back in Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi A4867GXjohnh! Thank you so much for the great review! And of course for choosing to stay with us. We're delighted to hear you enjoyed your experience with us and we hope to see you again real soon!

"On way to Florida"

4
Joan C, Collingwood, Canada 15/11/2019

Our recent stay at BW Charleston was great. At check in Danet was very warm, friendly and joking around with us and everyone in the lobby. Very good ambassador for your establishment! We asked about a restaurant we passed on the way to the hotel and she recommended we eat there if we want bbq. The “Swig & Swine “ did not disappoint. Thank you Danet!!!! We enjoyed our first night and decided to stay a second night! Clean, great staff, most accommodating, wonderful breakfast and comfortable bed!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Joan C! Thank you so much for the great review! And of course for choosing to stay with us. We're delighted to hear you enjoyed your experience with us and we hope to see you again real soon!

"Perfectly agreeable"

5
User 14/11/2019

I come to Charleston every year, and this is the first year i haven't stayed in Mt. Pleasant. I was very happy to find this hotel much less "moist" than hotels on the other side of the city. My room was clean (no smell of mildew or mustiness), the bed comfortable, and the shower hot with good pressure. I appreciated having a safe in the room, too. The blackout curtains worked well enough, though I did use a chair to hold one side tightly against the wall. Breakfast was typical Best Western fare, though the Chobani yogurt was a nice touch--no complaints there. As I arrived after midnight, I had to be buzzed into the lobby to check in, but that process was quick and painless. To get into downtown, I took the CARTA Route 30 bus (runs every hour), which picked up about a quarter mile from the hotel and dropped off at the Visitor's Center. I will definitely consider this hotel for next year.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi jimmyarctic! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your experience here with us. Take care, and we hope to see you again!

"Exceptional !!"

5
User 13/11/2019

Our 3 day stay was exceptional. From the time we entered the hotel until we checked out the entire staff was friendly, courteous and helpful. The rooms were clean and having stayed at other Best Western Hotels, this was the cleanest and most impressive. In addition, the breakfast was outstanding and I must commend Kim who was so accomodating and did an exceptional job of keeping food replenished as well as keeping the tables clean. She should be commended for her service and great personality. Overall this was a great stay and I will be recommending this hotel and other as well as coming back again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi AnniversaryFun30! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your experience here with us. Take care, and we hope to see you again!

"Exceptional"

5
Pat M, Boulder, Colorado 13/11/2019

This property is fantastic. I stay at hotels frequently and I cannot think of a single negative to comment. The rooms were very clean and had everything – large TV with built-in TV Guide, comfortable bed, excellent wifi, safe, Keurig coffee maker, and fridge/ microwave. I have used many business centers in hotel lobbies which usually have out of date computers and problematic printers. This business center was modern, easy to use, and the printer was extremely fast. I don't remember the personnel at any hotel being friendlier than this place! They are extra attentive to ensuring a good experience for their guests. Parking is outside the rooms like old-style motels, which I personally really like. Lastly, they offered a varied breakfast menu (although under-cooked bacon – I finally found a negative!) I highly recommend this hotel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Pat M, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Great stay... very accommodating "

5
ddenise14, Dayton, Ohio 12/11/2019

We had a quick trip to Charleston and had been recommended to stay at Best Western Inn Charleston- there are quite a few hotels to choose from but so glad we stayed here! The staff is very friendly and the rooms are clean. The pool area is beautiful- the weather was beautiful and we hung outside in the evening. Great value- we would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi ddenise14! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we hope to see you again!

"Wonderful Experience"

4
User 07/11/2019

Although this Best Western seems to be old, they have updated the bathrooms and included mini fridges and microwaves in the rooms. This a a very pet-friendly hotel which means the world to us because we travel with our two little Terrier mixes. The friendly staff does an excellent job of making the rooms clean and inviting, and are all very helpful and attentive to guests' needs. The beds were the most comfortable we have ever experienced while traveling and the bedding/pillow were wonderful! We had the free breakfast buffet and it was good with lots of choices. Only negative I could find was there is a lot of trash around the grounds.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear LittleBoosMom, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing your feedback. We hope to see you again!

"Couples Getaway"

4
Shalonda W, Cleveland, Ohio 07/11/2019

The hotel was very nice, location was perfect comfortable beds, and nice staff, except Jessica at the front desk. She should learn to be more pleasant. Spoke to her on the phone a few weeks before arrival, and she had a nasty attitude then. Upon check in she never stated I had 2 reservations in the system, instead I received a call around 8pm from the 2nd shift staff stating to cancel the additional reservations before I was charged, considering the fact I checked in at 11am. I've never stayed at a hotel where the staff (Jessica) couldn't suggest to the guest of local attractions, restaurants, nightclubs etc. Other than stating " I don't go out" but I see why her attitude sucks. Instead we had to drive up the street to Verizon for a stop and the staff in there gave so many details and directions as to what to do for fun, shopping, Other than that, even the housekeeper was pleasant. Breakfast was ok, patties kinda dry, but making your own waffles and pancakes were fun. We be back as long as I don't have to deal with her.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Shalonda W, Thank you kindly for taking the time out to post this review. I apologize that the service was not up to standards. We appreciate the feedback very much. Please accept my sincere apologies that you didn't receive the superior service you deserve. We hope you continue to use Best Western for all of your future lodging needs.

"Great Value"

4
blue4mt, Michigan 05/11/2019

This hotel was in a great location and was clean, quiet and had comfortable beds. The staff was very friendly and helpful. Breakfast was standard fair. Older hotel but well maintained and cared for. Would stay again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear blue4mt, Thank you for taking the time out to write such an excellent review for us! We really appreciate the effort, as well as your business. We're delighted to hear you enjoyed everything. We'd love to see you again if you're ever in the area!

"Pleasant surprise"

4
User 05/11/2019

Chose to stay at BW Charleston, as it was convenient to many of the city's attractions. I was concerned that noise would be a factor, since I could only tell that it was located on US 17. Our room was on the first floor, so easy in and out with luggage, and to our surprise, whisper quiet for sleeping. Though an older property, furnishings, bathroom, etc. have all been upgraded. An in room stocked Keurig (as well as in the lobby) was a welcome addition. We left before breakfast, so cannot comment on that, but, overall, I think this is a great choice in terms of value and cleanliness. Front desk receptionist, Jessica, as very helpful in suggesting a nearby seafood restaurant, and a $5 off coupon was a plus!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Steve S, Thank you so much for the feedback. It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Great quality great price"

5
Tobye54, South Brunswick, New Jersey 05/11/2019

Had a lovely stay at the best western inn in Charlston. Room was large clean easy access if you have a mobility. issue. Breakfast was good and plentiful. Great price and close to city. There are many restaurants nearby and its about 10 minutes from Town

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Tobye54, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Exceeded expectations"

5
User 01/11/2019

We were pleasantly surprised with this Inn. Friendly staff, Nicely decorated. Very pleased with breakfast! They had a large variety of options and a different menu each of the three days we stayed there. Favourite was the mini omelettes, sausages and fresh biscuits. Internet was fast, room very clean and spacious with lots of room for all of our items, bed was very comfortable and grounds were beautiful especially around the immaculate pool. Close to all amenities and restaurants. We had stayed in a horrible motel the night before (not Best Western) so this was wonderful!

"Great Stay"

4
User 29/10/2019

Not only is this hotel pet friendly and close to downtown, but it's been compleatly updated and re-decorated. The room was up to speed on pleasent decor, and the mattresses were very comfortable. Outside there was a nice, shaded pet walking area for our girl. We would reccommend this hotel to anyone for value and comfort.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Travel13592508985! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we hope to see you again!

"Mistaken place"

4
User 28/10/2019

Thought this was closer to town but ended up being a gem. Quiet, close, convenient and loved the bed! There is a whole foods close by too. Loved the breakfast lady Margaret, and the food was good. Team were on top if or needs and questions.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear NarelleK10, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about your experience here with us. Take care and we hope to see you again!

"First time patron"

4
jerika, Newnan, Georgia 26/10/2019

Upon arrival ( earlier than 3) the desk girl was very upbeat and friendly and adorable letting us check in early. Even though the room was clean and the grounds and pool are very well kept I did not get a cheery, bright room you see pictured on the website. Everything you could want as far as convenience was there but not that bright cheery feeling. The beds were comfortable and clean but the furniture was outdated and worn. There seemed to be an odor in the room also. It wasn't mold but maybe pet odor? The breakfast was delicious and of good quality and comfortable seating. Upon checkout was asked how we liked our stay and was asked what could have made it more pleasant which I think is very smart of BW. She noted it on a pad. Not disappointed because of the value but not my choice for an extended stay vacation.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear jerika, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience. We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again.

"Great Property"

5
RonR611, Canton, Georgia 26/10/2019

This Best Western location is fabulous. Very friendly staff more than willing to help. Grounds are extremely well maintained. Breakfast room large; has good selection and very helpful staff. Pet friendly which to us is very important. Nice location near good places to eat and easy access to historic Charleston. Great value for the $$ spent. Highly recommend this property.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi RonR611! Thank you so much for taking the time to post such a wonderful review for us and for the recommendation! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we hope to see you again!

"Vacation"

5
Greg S, Nashville, Tennessee 24/10/2019

We enjoyed our stay at Best Western Charleston Inn. We came for a much needed vacation and it was great. The hotel was very nice, as well as the staff. The ladies at the front desk were welcoming & helpful. We would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Greg S! Thank you so much for the great review! And of course for choosing to stay with us. We're delighted to hear you enjoyed your experience with us and we hope to see you again real soon!

"Great value, excellent customer service"

5
luluholuba, Meriden, Connecticut 19/10/2019

The hotel was well kept, cleaned daily and the staff always brought a lively atmosphere. I'm extremely pleased with my stay! The only trouble I ran into was connectivity to Wi-Fi but they made every effort to address the issue.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear luluholuba, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such excellent feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Very clean and friendly"

5
User 17/10/2019

We spent the night here because we had an early morning doctors appointment the next day. I had booked this hotel never having stayed here before. I went by the reviews. And the reviews were right. This hotel is very clean, the staff is very friendly and helpful and it is quiet. Best of all the room didn't have a foul odor like many other hotels in this area. The continental breakfast was extensive, cereal, eggs, bacon, waffles, etc. All in all I would definitely stay here again and recommend this hotel to anyone.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear GHJTYNIRJU, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about it via a Five Star review. Take care and we hope to see you again!

"Weekend"

5
sss410, Richmond, Virginia 16/10/2019

Clean and inviting. Nice pool and beautiful plants. Good breakfast wit varty day to day. Comfortable bed. Quick response to switch oyt remote. Cat friendly! Convenient parking. Management walked property checking on everything.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear sss410, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Very clean"

5
heavenleighhope, West Palm Beach, Florida 14/10/2019

The staff were friendly and helpful. Our room was neat and clean (I check behind and under things and strip beds before getting settled). Breakfast was well stocked and just as clean and orderly as the rest of the facility that I saw. The next time I'm in Charleston I'll be staying at the Charleston Inn again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear heavenleighhope, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you again!

"Trying to Renew a Best Western"

3
User 12/10/2019

The hotel had been renovated but still was outdated. It was clean and the beds were very comfortable. The employees did their best to make up for all this and were warm and friendly and eager to help. I would not return to this property.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear bellcape, On behalf of our entire team, I would like to apologize for letting you down. I hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 843-571-6100. Thank you for your business and your comments, we truly appreciate it.

"Nice older hotel , close to Charleston"

4
Joyce12345678910, PA 11/10/2019

We stayed here for 3 nights while we toured Charleston and the surrounding area beaches. We had a light not working and they fixed it within 10 min. This is an older hotel , but room are set up like a motel with entrance from the parking lot, not the lobby. The breakfast was good and all the workers were pleasant and helpful. We would stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Joyce P! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Nice hotel convenient to downtown Charleston"

5
User 11/10/2019

Very clean hotel located in West Ashley. Rooms are very comfortable. Hotel is convenient to downtown and shopping. Will be going back and using cruise package that includes free shuttle. Free parking on site.

"Very charming Inn in good location near historic Charleston"

5
connier377, Berlin, Germany 09/10/2019

Very charming Motel, older but very well kept and refurbished. We loved to stay and enjoyed the very good American breakfast, too. The staff especially at breakfast was extremely nice. One thing: the beds were very soft and could maybe be renewed.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear connier377, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had an excellent experience with us, and we hope to see you next time you're visiting beautiful Charleston!

"Great stay"

5
Treerollins, North Myrtle Beach, South Carolina 03/10/2019

While this is an older property, it is very well kept up. The check in was great, the room very comfortable and clean, and the breakfast was good. The only issues I encountered here was the highway traffic, but I can't hold it against the hotel! I'll definitely be back!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Treerollins, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Vacation trip"

4
TNWINE, Butler, Tennessee 02/10/2019

Very pleased with the accommodations and cleanliness of the rooms and the grounds. We had our small dog with us and walk paths were provided for pets. Our room offered a king size bed with a sofa and sitting area. The linens were above average and the room was extremely comfortable.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi TNWINE! Thank you so much for the great review! We're happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Perfect "

5
Companion468870, Ararat, North Carolina 02/10/2019

We stayed one night using the stay park and cruise package. It was wonderful. The room was very clean. Breakfast was great. And our car was safe and sound when we returned from the cruise. The shuttle to and from the cruise was also great. Definitely recommend.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Companion468870! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Regular Guests at the Best Western Charleston Inn"

5
User 01/10/2019

We have stayed at the Best Western Charleston Inn several times over the last few years. The rooms have always been clean and comfortable. We have always experienced consistently good service, as well as a friendly staff. The breakfast buffet is excellent with quality and variety. The location is very good, being only a few miles away from downtown Charleston. It is also conveniently located with respect to sites of interest, such as Charles Towne Landing Historic Site, several plantations (Middleton Place, Magnolia Plantation, Charleston Tea Plantation), and the Caw Caw Interpretive Center.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear SincereSojourner1, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Great overnight stay"

5
Lisa D, Bristol 30/09/2019

Enjoyed our one night stay using the Cruise and Park option. The breakfast was excellent. The shuttle was waiting when we exited at the cruise terminal. Motel was a little on the old side, but very clean.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Lisa D, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we hope to see you next time you're visiting beautiful Charleston!

"Great place to stay"

5
User 27/09/2019

We stayed 5 nights at this hotel and really enjoyed ourselves. Breakfast in the morning was delicious. Everything was hot. (Keep those potatoes, Kim!). The place is spotless. The pool is big enough to swim in. The flora lovely. We had a problem with the toilet which was dealt with quickly. It's really easy to get into Charleston center from here and there are lots of free tennis courts nearby. We will be back.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Kathleenxyz! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we can't wait to see you again!

"Electricgirl1"

5
User 20/09/2019

Great place to stay, friendly, helpful employees. Very clean with comfy beds. I usually never sleep well in a new place, but had no problem here. Love the continental breakfast. There was way more than just coffee and bagels.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Cruzrichmond, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had an excellent experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Great stay for a fair price"

5
Richard B, Etten-Leur, The Netherlands 19/09/2019

I can recommend this hotel for sure. Very nice and clean room with super comfortable beds. I had a good night sleep. The noise level is very low. A full breakfast is served with lots of choices. The staff is friendly and helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Richard B, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Best ever!"

5
User 18/09/2019

I loved everything about this place. Everyone that worked there from the front desk to housecleaning was so friendly and seemed genuinely happy to be there and be of help! The ladies at the front were never too busy to make a suggestion about where to go to have fun or find something fabulous to eat! The gigantic pool was very nice in the evening to rrelax and recoup from the day. The room had all the features to make staying easy and convenient. I love a cold air conditioner and this one was indeed cold! I want to return for another trip to Charleston and this will definitely be my choice for a place to stay!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Vacationer137151, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us again, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"excellent place"

5
Teirney M, kings mtn, n.c. 16/09/2019

Staff was wonderful group of people. tThe hotel and its ammenities were wondeful as well. Our only problem was a toilet that would not flush properly and had to call maintenance twice. extremely comfortable bed nd pillows.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Teirney M! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and hope to see you again!

"Great experience"

5
fbevington, Pittsburgh, Pennsylvania 16/09/2019

Due to last min travel plans falling through, found this hotel in a pinch. Was extremely concerned given we don't travel much with dogs and we typically use other hotel chains. There was not a single thing I could complain about!!! Lobby was clean and smelled great, staff was amazing and friendly, we were given a quiet room with great view, dog was provided nice welcome treat bag with a variety of items, room had everything needed, was clean, no odor, soft comfy bed, pool was nice, complimentary breakfast had large variety of hot and cold items. Area felt safe and lots of restaurants near by. Would stay again!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi fbevington! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your experience here with us. Take care, and we hope to see you again!

"Will stay again!"

5
silingers1, Huntersville, North Carolina 03/09/2019

Very clean! And the amenities are great! Pretty close to the Waterfront park in Charleston, SC! And very affordable! Now this is not a five star hotel or any of that, but the experience, cleanliness, and location, is worth it!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the feedback and for choosing to stay with us, silingers1! We appreciate it very much and we hope to see you again!

"Our go to place in Charleston"

4
User 02/09/2019

We always stay at this Best Western when in Charleston. It is close to downtown, close to our daughter on James Island and Folly Beach and pet friendly. It is always clean. The staff are all helpful and friendly and there are lots of options at breakfast as well as USA Today and the Post and Courier newspapers.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi 733bryans, It was a pleasure having you! Thank you so much for choosing to stay with us and for taking the time to post your comments, we really appreciate it. I'm glad you had a great stay, and we look forward to your next visit with us!

"Great location"

5
User 31/08/2019

We came to Charleston to sightsee and found this location worked well for us. It was a easy commute to downtown. We also did a couple of day trips to other towns and the hwy it's on was perfect for us

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Fearless623613! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"sleep great"

5
User 29/08/2019

Great place to stay in Charleston.Great location just a few miles from the historic district. The beds are comfortable. The rooms clean. Staff are friendly and gave us great advice on where to go and what to eat

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Getaway25283, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Great hotel!"

5
User 29/08/2019

Best Western is upping their game with cleaner rooms, efficient yet quiet air conditioners, and great hot breakfasts. Sending a thank you to Danette for going the extra mile to make our stay extra special. :)

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Debbie H, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us again, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Very nice "

5
Glen32169, New Smyrna Beach, Florida 26/08/2019

We were traveling and just needed a room for overnight. We had our dog with us so couldn't stay where we normally would. I wasn't sure but the reviews looked good so I took a chance. I was pleasantly surprised. Normally, I don't like places where the doors open to outside but with a dog, it is more convenient. The lady at the desk the night of Aug 24th and the lady on the next morning were both very nice. Adequate breakfast The bed was very comfortable and the room was clean. I was very satisfied and would stay again

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Glen32169! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Great vacation"

5
Carol V, Kingston, New York 26/08/2019

The hotel was wonderful, clean, delicious breakfast. Comfortable beds, very helpful customer service. Pool was heavenly after a day of exploring. Didn't want to leave! We will definitely be back for another visit.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Carol V! Thank you so much for the great review and the 5 stars! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Overall Very Happy"

5
bst0ut, Lugoff, South Carolina 26/08/2019

Staff was extremely friendly, room was nice, property was quiet, walking distance from several restaurants. Only 5 minutes from downtown. Breakfast was delicious. Will definitely be stay at this hotel again when I go back to Charleston. Only recommendation, if you like a thin pillow, like myself, definitely bring your own, pillows are way too thick and I had a hard time get comfy at night.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear bst0ut, Thank you for taking the time out to write such a nice review for us! We really appreciate the effort, as well as your business. We're delighted to hear you enjoyed everything from the location, to the breakfast, and the friendly team. We'd love to see you again if you're ever in the area!

"We had a very nice brief stay"

4
dalatham, Huntingtown, Maryland 23/08/2019

For the price the rooms were clean and bed was very comfortable. The front desk was very nice and helpful with any questions we had regarding our surroundings. We would stay there again. They had a really great pool also

"Fantastic pool"

4
bernice m, Colden, New York 16/08/2019

Booked this hotel since we wanted a great pool and this didn't disappoint. Used it all 3 days of our visit at different times. Water was warm since it was so hot and humid, but still refreshing. Toy noodles were very limp, but were replaced by new ones on last day. Pool towels are extremely small and not replenished during the day. Plenty of seating and couldn't hear highway unless extremely noisy vehicles went by. Very relaxing. Had room with pool view and was very nice. Bed extremely comfortable. Good breakfast selection, eggs bland, sausage and bacon very good. Hash browns were so salty. Had Greek yogurt, really enjoyed and very juicy oranges. Also pancakes and waffles. Something for everyone. Was impressed that everything was ready right when breakfast opened. Great location for getting to historic district, restaurants (Swig and Swine great). Would stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi bernice m! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we hope to see you again!

"Usual Good Standards"

4
keith c, Davenport, Florida 10/08/2019

Still carrying on with our tour we decided another Best Western was on the cards as they are always reliable. This venue was no exception. It was welcoming, clean and quiet. Rooms were clean and had all that was needed. Staff were good and the breakfast was B.W. usual standard. Nothing to say against it. Keith C

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear keith c, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Vaca"

5
User 08/08/2019

Good location, rooms clean, bed is comfy. No issues with our stay. Kim did a outstanding job with breakfast. Lots of choices. It is also a good place for pets. Grassy area for there bath room breaks. Nice area for walks. A lower rate would be nice.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Gumby99, Thank you for taking the time out to write such a nice review for us! We really appreciate the effort, as well as your business. We're delighted to hear you enjoyed everything from the cleanliness of the room, to the location, and friendly team. We'd love to see you again if you're ever in the area!

"Weekend Getaway"

5
Nancy W, Severna Park 06/08/2019

The location is perfect! Close to downtown but not with all the traffic and noise. Our room overlooked the pool. The windows must have sound proof glass because we did not hear any noise. Our room was perfect. I liked the lumbar throw pillows and the framed prints of historic Charleston hanging on the wall. The room was very clean and looks like it had been updated recently. The towels in the bathroom were thick and fluffy! The room had an authentic Kuerig coffee maker. Not a faux one that makes terrible coffee. The breakfast every morning was wonderful too. The main entree changed everyday. Our stay was very enjoyable. Thank you Best Western!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Nancy W! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your experience here with us. Take care, and we hope to see you again!

"Flys everywhere"

2
Sandra L, FLA and SC 05/08/2019

So many flies and other critters in room. Shower water backs up in tub. ugh.. overall not up to standard hotel. Overpriced for what it is. Employees nice, breakfast good too. Further out of town than we wanted and not good area for restaurants and such.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sandra L, Thank you kindly for taking the time out to post this review. I am very disappointed to read this as this is definitely not the type of service we are used to offering. I apologize that the room cleanliness was not up to standards. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Thanks so much again for the feedback and please accept my sincere apologies that you didn't receive the superior service you deserve. We hope you continue to use Best Western for all of your future lodging needs.

"Going on a cruise? Stay hear the night before..."

5
User 01/08/2019

This hotel is awesome...Jessica at the front desk did everything for our group that we needed. We got a cruise package so we could park our car at the hotel while on the cruise, they took us to the ship and picked us up...it was about half the price of parking in the cruise lot...they advertised a continental breakfast, but it was a full delicious breakfast. our room was super nice, the pool was beautiful. so happy and will always stay there when in Charleston...

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Joyce T! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"BEACH PARADISE"

5
kashew99, Saint Charles, Missouri 01/08/2019

Everything was great from beginning to end! The employees were helpful and knowledgeable about the area. Everyone from the front desk to the housekeepers, groundskeepers, manager and the breakfast staff exuded southern hospitality! Everything was well kept and clean. The only 'complaint' I would have is that the breakfast eggs are bland and we only had one small trash can in our room. The price was very reasonable and the beaches are only 15-30 minutes drive. I would definitely recommend this hotel to anyone going to Charleston and the surrounding area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear kashew99, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope to see you again!

"awesome " tropical like" stay"

5
Arthur G, delaware, United States 01/08/2019

This hotel was very very nice. The room I stayed in was in a block of rooms over looking the pool, the view seemed tropical and was very relaxing. The staff here is kind, professional and on point. I loved this place and will be returning when I have time to enjoy Charleston ( not on business)

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Arthur G, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about it via a Five Star review. Take care and we hope to see you again!

"great stay"

5
User 31/07/2019

dollar for dollar-- best stay in SC-- pool clean and area well kept-- beds were a dream to sleep on and the noon check out was greatly appreciated Great location to folly beach and to downtown area. Many restrraunts in the area by hotel and rooms were soundproof

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Navigate15310! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we hope to see you again!

"Love this hotel when cruising"

5
274joycet, Conway, South Carolina 30/07/2019

Wish I could give this hotel 10 stars, it is amazing... we stayed there the night before the cruise, parked our car there for about half the price of the parking lot...a really nice shuttle took us over to the ship, dropped us off right by the ship, so easy, when the cruise was over, they picked us up took us back to our car, the only way to go. Not only that, our room was really nice, pool was nice, and it says continental breakfast but we had a real total breakfast...thanks best western

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 274joycet, Thank you for choosing to stay with us and thank you for taking the time out to show us the love! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again!

"Wonderful hotel. Will book again when in the area"

5
mapsrt, Tampa, Florida 26/07/2019

This a a great hotel for the price!! The pool is one of the best pools I've been in for this price! I will definitely be back. Great location! Try out Griffin's Pub for food (which is near by). Room was clean and we slept great! One of the better hotel stays I've had in a long time!

"Quiet,convenient"

4
818setons, Boutte, Louisiana 19/07/2019

I've stayed here before and decided to rebook. There are buildings surrounding the pool, but there is a building in the back away from the pool that is quiet. Our room was very clean, but smelled kind of damp. Dated looking but perfectly adequate. Great location. Convenient to everything. I would stay again and just make sure I smell my room. It obviously wasn't that bad because I spent three nights there and didn't need to change rooms!

"Jessica at the front desk!"

5
User 16/07/2019

The room was spotlessly clean, AC worked great, plenty of towels, good pillows, comfortable bed, parking right outside our room, good breakfast w/ plenty of seating. Although the hotel appeared to be solidly booked, it was quiet - we never heard a sound from another room inside or outside. And we were right by the pool - amazingly quiet! But the front desk clerk was simply the best! Thank you Jessica! She's a true gem. She provided local information, offered bottled water for our travels and popsicles!, and always remembered my little grandson's name. I would definitely stay here again, and I highly recommend it. The location is 10 minutes from all the downtown tourist stuff, but removed from the traffic!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear FloridaJLL, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Great Hotel!"

5
davidcM2818SD, Knoxville, Tennessee 15/07/2019

It was clean fresh. Very well housekeeping. Nothing missed. Like the room was already cool. Bed expertly made. Enough towels. Lots of choices at breakfast. A sofa that was a bed as well was nice idea. A safe that was nice added thing. Big tv. Parking real close to the room.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi davidcM2818SD! Thank you so much for the great review! And of course for choosing to stay with us. We're delighted to hear you enjoyed your experience with us and we hope to see you again real soon!

"Charleston trip #1"

4
User 12/07/2019

This was my family's first time in Charleston, SC. From the minute we got there, Danet was geniunely caring and helpful. She went above the typical expectations. We stayed two nights, three days. Each day she had a warm smile and great suggestions on sight seeing. I so appreciate her help in making my trip the best. This site is lucky to have her.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Wildcat_country, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Park and Cruise Package. Always an Awesome Stay"

5
User 06/07/2019

From the second we get there, we always are welcomed by the amazing staff. Friendly atmosphere. Very clean and comfortable. Awesome breakfast the following morning. Very comfortable room with a coffee pot in the room. They are always so helpful and attentive. We love the park and cruise package. Your vehicle is safe and secure. We have done this for several years with no problems. Five star all around!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Bhavey106, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Best is not saying enough about this BW"

5
smkymtnbabe1, Columbus, Ohio 06/07/2019

Best customer service front desk and housekeeping Kristen was wonderful pool was clean and perfect temp breakfast and service was great it was so great I thought I was at the waldorf hotel I stayed at two other hotels this vacation other cities and I just wanted to go back to BW Charleston thank you for a memorable experience

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear smkymtnbabe1, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about it via a Five Star review. Take care and we hope to see you again!

"cruise related"

5
User 05/07/2019

we stayed there one night to board on a cruise and where able to keep our car in the parking lot..safe and secure. they had a shuttle to and from the port of call and was very convenient. the front desk ladies were very knowledgeable about the shuttle and port and local restaurants in the area as well as a map for the historical downtown area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Curious57677533838! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Vacation"

5
User 05/07/2019

An absolutely enjoyable hotel to stay at. Well located and a short drive to the historic district in Charleston. Hotel parking was free. At check-in my wife and I were warmly welcomed by Danet. The process was efficient and she was extremely helpful in giving us advice about local attractions and restaurants. Our room was clean and very comfortable with a view of the pool. The pool was fantastic and a welcome relief from the hot temperatures we experienced. Continental breakfast was the best we have ever had. Kim offered up many breakfast options and for this Canadian the bacon was my favourite! We used the laundry which was a convenient bonus. I will have no problem in recommending this hotel to anyone who visits Charleston. Again thank you for your hospitality.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Journey610102, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Took us in"

4
Linda M, Friendswood 02/07/2019

We made a last minute reservation and they able to accommodate us for 3 nights. Breakfast was good. Easy to find and bear the different things we wanted to go and see. The thermostat on AC wasn't working properly but we never alerted them.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Linda M, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Outstanding staff"

5
User 02/07/2019

Rooms don't change, but personal experiences do. The smiles were abounding and infectious. Every staff person was smiling, cheerful and very helpful. The pool was stunning. I stayed near the back and it was very quiet. Bed was perfectly comfortable.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi OnAir10836340662! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything! I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Good stay. Good service."

5
Curious49737286282, North Canton, Ohio 02/07/2019

The service staff was awesome. The room was nice and clean. I loved the hot and cold options at breakfast. The pool (3 to 10 feet deep) was perfect - heated and outdoors. There were plug-in outlets out near the pool for charging the devices while watching the kids.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Curious49737286282, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us again, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Sweet staff"

4
conniebrewer, Cedartown, Georgia 27/06/2019

We have had a very positive experience. We had a sweet housekeeper, Kristen and the breakfast has been delicious every morning. We also enjoyed the pool. It has been quiet despite being in a busy area.

"Amazing place to stay"

5
kentayscott, Whitesburg, Kentucky 26/06/2019

This is one of the cleanest places I've ever stayed at. The employees are very polite and helpful. The check in was great and the lady work at the desk was very helpful. I will definitely stay here again. Breakfast was very good also.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear kentayscott, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had an excellent experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Southern Hospitality in South Carolina Best Western"

5
Travel07814633766, Norfolk, Virginia 23/06/2019

Gorgeously landscaped BW. Nestled not far from Historic Downtown Charleston. Staff very efficient, professional & diligent. Our room had lovely view of pool/courtyard. The bed was comfy,the room airy & with nice amenities (microwave, K cup brewer,etc). Family & pet friendly. You won't be disappointed with this show of Southern Hospitality.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Travel07814633766, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had an excellent experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Very nice hotel"

5
592taniat, Ridgeway, Virginia 15/06/2019

We recently stayed four nights here.(6/10-6/13) Front desk staff were professional and courteous. We had a two bed pool facing room. Rooms were very comfortable. Beds were also comfortable, but the mattresses didn't match. One was a pillow top and the other more firm. Nonetheless, no other anomaly. Housekeeping was pleasant and did a great job. The pool was nice. There were pool noodles, beach balls, and other pool items provided. Another anomaly, but a good one. We enjoyed the clean pool and surroundings. The pool arena has been painted with a clear coat that is extremely slippery. We saw three or more spontaneous falls, the first being my son. The hotel also provides a very nice breakfast. Waffles/pancakes, yogurts, breads, cereals, alternating eggs scrambled or omelets, bacon or sausage, and always biscuits and gravy. Coffee and juices, of course. There's a clean area, with a big screen and plenty of seating. You could even eat outside. Very pleased.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 592taniat, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We appreciate it very much and we hope to see you again!

"Book with confidence"

4
User 14/06/2019

Stayed a year ago and a second time this trip. Nice hotel, nice staff, and convenient to everything. My family and I liked the hotel. 10 foot deep pool. Much better that most every other water pool. Everyone from the front office to the house keeping staff smile and says hello when you pass. The breakfast is good. Next time I visit Charleston this is where I will stay. I really have no complaints. Well, my daughter did mention that she wished that the multi colored pool lights took a little longer to rotate from one color to the next. Maybe a few seconds longer. Other than that, nice hotel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Dtmmr1701! Thank you so much for the kind review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"great stay"

4
User 13/06/2019

great stay at bw charleston inn. full breakfast everyday, friendly and helpful staff. the pool was super clean and large and inviting. couldn't ask for more. easy to get to all attractions and restaurants by car.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Bonita L! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we look forward to your next visit with us!

"Staff review"

4
User 13/06/2019

Upon arriving, the young lady Danet was very polite and helpful as was the young man Dean who also helped out. The day before checkout, the gentleman that was at the front desk is not a people person and was sort of rude. Our cleaning lady Kristine was also very nice. Upon checking out, Brandi was very pleasant.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Marshall C! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we hope to see you again!

"Very Nice Place To Stay"

5
User 12/06/2019

Nothing but good words here...friendly staff, clean rooms and comfortable beds. Nice selection of food at breakfast, and my kids loved the large, well maintained pool. There were even pool toys to use during the visit. Our 2 day stay here was very comfortable!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Joey V! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Fantastic stay"

5
User 12/06/2019

Wonderful service, friendly kind people. Kim the brkfst server was so joyful. Everything was hot and so clean and lots of fresh food. First morning had trouble with coffee maker told front desk as we went for brkfst it was fixed when we returned, like I said awesome service. Will stay here again. So impressed. Even the maid was so kind gave us tips on where to go and eat.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear vivian a, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"clean and comfy"

5
User 11/06/2019

Room was very clean comfortable bed The pool was nice.Breakfast was great, close to places to eat and the beaches and downtown CHARLESTON, I would definitly stay there again. my wife is ocd about clean and she loved this one so hint, hint .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi 12patriots! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Fantastic stay"

5
User 05/06/2019

Had to come here last minute because we were camping and our tents got flooded out from the storm. Upon arriving the woman at the front desk was so nice and friendly. Room was clean and service was great.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Ally V! Thank you for taking the time to post your comments, we really appreciate the effort! And thank you so much for choosing to stay with us, we're happy to hear you enjoyed everything. We look forward to seeing you again next time you're visiting beautiful Charleston!

"Nice Stay"

5
deejim92, Bolt, West Virginia 04/06/2019

We were able to leave our car at this motel while we went on a cruise. The room was clean and fresh. We enjoyed our overnight stay at the motel It was within walking distance of at least 3 places to eat. They also serve brunch in the morning.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi deejim92! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"This was a great place to stay in the Charleston area! The rooms were spacious and nicely decorated. Highly recommend!"

5
Jane A, Kearney, Nebraska 31/05/2019

This was a great place to stay in the Charleston area! The rooms were spacious and nicely decorated. Housekeeping was generous with fresh towels each day as well as replenishing the coffee and toiletries. The ladies at the front desk, both day and evening, went out of their way to help with questions and were friendly and outgoing. For the dollar value and central location between airport and downtown it was a very good value.

Bill R, Front Office Manager at Best Western Charleston Inn, responded to this review
Dear Jane A, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. Thank you again.

"Overall good experience - that's important for a hotel/motel."

5
User 30/05/2019

All staff were friendly, helpful, and courteous. Especially pleasant and helpful was the Breakfast room lady named Kim. She did an outstanding job, always had a smile, and had a wonderful, positive attitude - that's what matters most.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Samuel W, It was a pleasure having you! Thank you so much for choosing to stay with us and for taking the time to post your comments, we really appreciate it. I'm glad you had a great stay, and we look forward to your next visit with us!

"Excellent stay"

5
Paradise00352698389, Stuart, Florida 29/05/2019

The best choice in town north ,south, east or west. The staff ,the room and the shower was excellent. Far as location it was perfect near everything possibly. If or whenever I come back to this area this is and away be my choice hotel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Paradise00352698389! Thank you so much for the excellent review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Too Dog-Friendly"

2
jnmgaines, Graniteville, South Carolina 26/05/2019

I wish it was advertised that this was a dog-hotel. We checked in and passed 4 dogs being walked. The rooms smell like dog permanently. The comforters are loud and crinkly-sounding. It was a decent stay for just a night, but no longer than that. Go elsewhere if you are allergic or sensitive to animal smells. Not the typical updated Best Western you expect.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear jnmgaines, We apologize for letting you down. We hope you come back to give us another chance to impress you in the future. Thank you for your business, we appreciate it very much.

"Beautiful pool and grounds."

5
LisaWC5, Augusta, Georgia 26/05/2019

Very nice staff, great breakfast with lots of food choices, quiet and lovely pool and landscaping. The only complaint is that the rooms are a tad smaller than most, but still doable! Highly recommend!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi LisaWC5! Thank you so much for the great review and the recommendation! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Nice place"

5
Dan H, Clearwater, Florida 23/05/2019

Very nice place..good breakfast, good people working there. We asked the housekeeper to be aware that our pet was there in the room. The staff was very good. The only thing is price was a little on the higher side bout overall still a good place.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Dan H, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope to see you again!

"Good Breakfast"

4
L7398AHjimd, Oak Forest, Illinois 23/05/2019

Huge pool on property, but poor supervision at night meant 4 stars instead of 5. Breakfast included was very good with many choices and was open till 10 am. Room was clean with good service daily. Location on route 17 was convenient to entire area. Pet friendly even though we didn't bring a pet.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi L7398AHjimd! Thank you for taking the time to post your comments, we really appreciate the effort! And thank you so much for choosing to stay with us, we're happy to hear you enjoyed everything. We look forward to seeing you again next time you're visiting beautiful Charleston!

"Clean, quiet and comfortable"

5
turtlelady_12, Park City, Utah 22/05/2019

Our room was comfortable, quiet and clean with a view of the pool from our window. It was large with a bonus of 2 sinks-one inside the bathroom and one in the dressing area by the closet. Breakfast is continental with both hot and cold options as well as meat (sausage/bacon), a prepared egg option (scrambled, cheese omlet), and biscuits and gravy. We enjoyed eating our breakfasts out on the patio. The Sweetgrass beverage is available in the afternoons in the lobby and something you must try-I liked it. This property is a few miles outside the historic district (not within walking distance), but we Ubered in and back each day which was very easy and reasonably priced.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi turtlelady_12! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and hope to see you again!

"Minor issues but good overall"

4
User 22/05/2019

Overall, it was good. We enjoyed the variety of breakfast options & the front desk lady was knowledgable as well. However, we had minor issues and the breakfast attendant seemed to not be so friendly. We stayed in room #200 and the rim of the table is chipping off. The top of the duvet had some red stains on it. They were minor issues and did not take away from the nice experience this hotel gave us.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Agarcia721, Thank you so much for the feedback. It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Staff is fantastic"

4
Melanie O, Alexandria, Virginia 22/05/2019

Jessica was so helpful and attentive when I checked in. She went above and beyond! Thank you for making a single female traveler feel safe. I love the pool, especially at night. the vibe is half miami half new orleans. I dig it

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Melanie O! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Welcoming, clean and great location"

5
locavore60786, Bradenton, Florida 15/05/2019

We ended our travel day at the Best Western Charleston Inn. It was easy to find with a good location. Our check in was welcoming and easy. The room was well-appointed and immaculate. The breakfast was exactly what we needed to travel that day. This is the second time we have stayed at a Best Western and were very pleased both times.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear locavore60786, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Nice convenient hotel"

5
Dean K, Peekskill, New York 13/05/2019

First time we stayed at a Best Western Hotel.Only 1 con.Noisy air conditioner. However it did cool the room.We stayed 9 nights and the bed was comfortable. The location is a short drive to downtown Charleston and restaurants,Walmart,movies,CVS,Best Buy,etc.We asked for a quiet room because the hotel is located on a main road with a lot of traffic and it was in the back which was fine. Kristen our house keeper kept everything clean and took care of anything we needed.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Dean K, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Dog and People friendly"

5
Melissa R, Canton, Georgia 13/05/2019

What a step up for a dog friendly hotel!!! The gardens with flourishing flowers, the lobby welcoming you with sweet tea and muffins in the morning, and the large breakfast dining area, all add a nice touch for you and your pet. Our room with a king sized bed and lots of pillows was a good fit. The open entry into the room helped to move luggage and a leashed dog into it. There were plenty of grassy areas to walk our dog safely without fear of being run over by the cars in the back lots. I recommend this hotel to safely leave your dog for the day or evening while being in Charleston. Your dog will bark " welcome back" upon your return.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Melissa R, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you again!

"Great place to stay with all of Charleston nearby."

5
diansb, Stuarts Draft, Virginia 10/05/2019

The hotel people were friendly and helpful. The room was large and overlooked the pool, clean and perfect for us. The breakfast had choices. Good restaurants within a mile, and were recommended by the front desk folks. Location was near all the places we wanted to visit.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi diansb! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Charleston Vacay Stop"

5
User 08/05/2019

I was pleased with the cleanliness of the rooms and the comfy beds/pillows. Staff were very helpful and friendly. I did not take advantage of breakfast but did pick up good tourist information via the pamphlets available and the staff.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Companion02860406549, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about it via a Five Star review. Take care and we hope to see you again!

"Very nice"

4
michael43, Myrtle Beach, SC 07/05/2019

Stayed for three nights. Extremely clean and comfortable. The only issues were the toilet paper holder which pulled partially out of the wall and the continental breakfast. Neither was a deal breaker. The TP holder had obviously pulled out before and had not been properly reattched. Continental breakfast was the customary offering. Sausage patties were tasteless TVP type substitutes. "Cheese omelet" was typical fake eggs with maybe cheese inside. Not disgusting but not palatable. I would return but only because it was clean and comfortable. Front desk personnel were outstanding at check-in and check-out.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear michael43, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were pleased, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Great cruise package"

5
User 07/05/2019

Rooms and staff are great. Cruise package with shuttle service to and from the port for our cruise and breakfast is a bonus. Used them 2 years in a row, and will do so as long as we cruise from Port of Charleston. Highly recommend.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Jim D! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Charleston Weekend"

5
karlaanton, Atlanta, Georgia 07/05/2019

It was my first time visiting Charleston. This hotel is located in a great spot. 5 1/2 miles from City Center. Plenty of restaurants and Bars within a mile or so that you could walk to if you like. Nice breakfast buffet...staff was very helpful when asked. Sate in your room. Felt very safe in the are...never more then a 10-15 minute drive to anything

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear karlaanton, Thank you for taking the time out to write such an excellent review for us! We really appreciate the effort, as well as your business. We're delighted to hear you enjoyed everything from the room, to the location, and friendly team. We'd love to see you again if you're ever in the area!

"Great rooms, Great breakfast"

4
MomBarbara, South Carolina 03/05/2019

We were surprised how quiet the rooms were. Breakfast had tons of options- no excuse to not find something to like. Beds comfy, flowers pretty, and rooms clean. Only issue was smoking by cleaning staff. They hung around the open areas and walking thru the hotel, was awful to smell.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MomBarbara, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Great"

5
Connie B, Ransomville, New York 01/05/2019

This place was great. Very clean rooms, which is very important to my husband and I. The beds were so comfortable that it was hard to get out of it, pillows were great also. I would love to buy their pillows. The people that work there were very polite and helpful. If we are ever in the area again I would definitely stay there again. Thank you

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Connie B! Thank you so much for the great review! And of course for choosing to stay with us. We're delighted to hear you enjoyed your experience with us and we hope to see you again real soon!

"Very convenient"

5
vonnette m, Seoul, South Korea 01/05/2019

We were coming in to look at colleges so didn't need the benefit of being right down town. We actually found the ease of getting in and out to see other places, the airport, and downtown a plus to this hotel. It's Very pretty, the staff is super friendly and the breakfast great. I would definitely stay again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear vonnette m, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about it via a Five Star review. Take care and we hope to see you again!

"Great Stay!"

5
User 30/04/2019

My husband and I stayed the weekend and enjoyed our stay. We found the room clean and comfortable. The breakfast was good with plenty of variety. The air condition didn't seem to be working very well on the second night so my husband notified the front desk. They promptly took care of it and had it in perfect working order before we returned to the hotel. We were impressed by the management of the hotel and we would definitely stay again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Mobile535517, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"I really like this place!"

5
richard c, London, United Kingdom 29/04/2019

Would normally stay Downtown when in town but prices were crazy so booked in here . This is a real old school hotel , nice pool area , absolutely charming staff especially the ladies on the front desk ,My room was clean and its a quick Uber hop into downtown area . The staff make this place a pleasure to stay in .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear richard c, We're so happy to have been able to meet your needs! Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you again!

"Perfect!"

5
SJCBDC, Cumberland, Maine 23/04/2019

Easy drive into downtown Charleston, tons of good restaurants right nearby, clean spacious room, hearty breakfast and lovely pool area. The front desk staff were so helpful. This will be our go to Charleston hotel when next in the area!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear SJCBDC, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Jim N, NY"

4
James N, Naples, Florida 23/04/2019

My stay was fine, except for the Palmetto bug that climbed into bed with me. It's alright, he was lookin for a home. Besides that all went well, he eventually left. I have stayed with you before and will stay with you again. You guys are pretty reliable. My room was clean and comfortable. Thanks,and see u soon.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear James, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Good option to visit Charleston SC"

4
Benocar, Montreal, Canada 22/04/2019

Good rooms, great breakfast, great location to visit Charleston SC. Affordable option. Short drive in to Charleston, where you can find a lot of parking options. Pool looked nice, too. Enjoyable stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Benocar, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Excellent choice for our situation"

5
Edna A, Wake Forest, North Carolina 21/04/2019

I took two teenage boys on a cruise out of Charleston. I chose this hotel based on the fact they had shuttle service to take us to the port. Excellent choice!! Our hotel room was very clean, continental breakfast was good, and I felt very good about leaving my vehicle in the overflow parking lot at the hotel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Edna A, Thanks so much for taking the time to post such a wonderful review. We really appreciate the fact that our guests get to communicate with us through forums such as this one. I was very happy to read that you enjoyed your visit with us! Thank you for your comments. We really hope to see you again!

"Snooze and Cruise!"

5
Explore47658316833, Bluefield, West Virginia 21/04/2019

Great hotel for the Snooze and Cruise package that includes a night's stay, breakfast, transportation to and from port, and parking for the length of your cruise! The breakfast was delicious, especially the build your own breakfast sandwich (they even had avocado!) and an automatic pancake maker among many other choices. Friendly staff, clean rooms, safe feeling area! Wonderful experience overall! I would definitely stay here again before a cruise!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Explore47658316833, I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Hotel Channel"

5
User 18/04/2019

Some of the nicest people we have ever met. More than willing to accommodate in any way they could. We always want to eat at the local, off the beaten path food joints. The staff was very good at recommending where to get the best local foods and sights to see. Very clean and quiet rooms. The bed had the best mattress topper that gave us the best sleep we have had anywhere.

"Extremely clean, convenient location"

4
MNDoodles, Stillwater, Minnesota 16/04/2019

Stayed 5 nights to visit Charleston. Room was squeaky clean, staff very helpful, pool looked great but didn't use it. I liked the 1960s retro design, with exterior room entrances and your car right there. Rooms are very recently updated with modern, warm decor, and great vintage photos of Charleston. Building is 2 stories and my only wish would have been an elevator. About 10-12 minutes by car to downtown. Very, very quiet nights of sleep. Would stay again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MNDoodles, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us again, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Spring Break in Charleston"

4
Scott F, Atlanta, Georgia 08/04/2019

Great Front Desk staff at check-in and when I returned from work each evening. The room was very clean and comfortable and parking was not a pain even at this time of year. The breakfasts were quick and had a good amount of variety.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Scott F! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Great hotel stay - close proximity to Charleston"

5
User 07/04/2019

Great location - close proximity to Charleston. Comfortable bed, nice linens, quiet room. Clean hotel. Quick check in/check out. Excellent breakfast. Helpful staff. We did not use the pool however it was large and looked very inviting. Good value.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi JD_Santis! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Excellent Value; Try the Sweetgrass Tea!"

5
Tina W, Paducah, Kentucky 06/04/2019

Booked here based on Trip Advisor comments. They were fantastic. Quieter end of town but easy access to everything. Really great options for food in the area. The front desk had safe deposit boxes that would hold my laptop. They were very accommodating. I would probably request a pool view room next time. They were doing a lot of work in the outer building and you had to navigate construction material. Staff was great; temperature of the showers were SUPER hot. Excellent! The rooms were incredibly quiet. Although the motel was nearly full, you heard NOTHING at night. Bed was one of the most comfortable anywhere (including my own!). The sweetgrass tea at the front desk was delicious! I asked, and received, the recipe for it and will make it as soon as we get home. When we come back to town, we'll stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Tina W, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had an excellent experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Excellent value, away from the hubub"

4
LimaLarry, Sebastopol, California 02/04/2019

Convenient to downtown Charleston and only a short distance away on the Savannah Highway, this well-managed property gives excellent value to the budget-minded traveler. Plus there are many good restaurant choices nearby as well.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear LimaLarry, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again!

"Great hotel and allows dogs"

5
TravelersfromCT, West Hartford, Connecticut 01/04/2019

We drove from Tampa to Charleston and needed an overnight stay with our golden retriever. Lovely hotel for very reasonable prices. Decent breakfast that was complementary. Relatively close to downtown Charleston as well and got to go in to eat at the Peninsula Grill. Would recommend this place for dog lovers.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear TravelersfromCT, Thank you for taking the time to post such a wonderful review, we really appreciate the feedback! I was very happy to read that you, and your furry friend, enjoyed your visit with us. Our goal is make sure that you not only enjoy your stay with us, but to enjoy your visit to Charleston as well. We hope to see you again real soon!

"Great hotel Great value!"

5
GoPlaces08844582260, Roselle, Illinois 31/03/2019

Very polite staff, (front desk, housekeeping, and the maintenance guy) excellent breakfast, clean rooms, HD TV, our room was recently updated, 2 sinks(1 in the bathroom and 1 outside). This made for getting ready in the morning a lot easier!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi GoPlaces08844582260! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Exceeded Expectations"

5
happycampers2018, Saint John, Canada 31/03/2019

This is an older facility with motel style rooms with exterior entrances. This may discourage some from staying at this location which would be a shame. The location is an easy commute to downtown historic Charleston. Many restaurants and stores are nearby the Inn. Rooms are updated and spotless. Pool area is lush and beautiful. The complimentary breakfast area opens onto the pool area with lovely bistro tables and chairs to enjoy your meal outside. The breakfast offered is above average in variety and the breakfast area is updated, bright and inviting. Staff from check in to housekeeping were very friendly.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi happycampers2018! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we look forward to your next visit with us!

"Disappointing stay"

3
Terry H, Brownsburg, United States 31/03/2019

Office and breakfast staff were wonderful, but housekeeping has its issues - not only with cleanliness of room but in invading our luggage. Breakfast items were of a variety that changed daily and that was a pleasant surprise.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Terry H, Thank you kindly for taking the time out to post this review. I am very disappointed to read this as this is definitely not the type of service we are used to offering. I apologize that the room cleanliness was not up to standards. Thanks so much again for the feedback and please accept my sincere apologies that you didn't receive the superior service you deserve. We hope you continue to use Best Western for all of your future lodging needs.

"Excellent Stay"

1
fb1346274025, Brevard, North Carolina 25/03/2019

I always enjoy my stay at Best Western. I travel with my dog, the property is always kept cleaned and is very close to everything I need. The hotel is always friendly, helpful, and a pleasure to stay..

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the feedback and for choosing to stay with us, fb1346274025! We appreciate it very much and hope to see you again!

"No maid service for add on night!"

3
User 24/03/2019

Throughout our stay we received turn down service and clean towels, until our add on night. No maid service on the last night, at all. Also, they did not vacuum our room, did not clean the toilet(other than the bowl), and the corners of each room and the vanity were disgusting! Not once did they vacuum the pretzel crumbs from our first night! We stayed for five nights total.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Passport24304901585, On behalf of our entire team, I would like to apologize for letting you down. I hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 843-571-6100. Thank you for your business and your comments, we truly appreciate it.

"Overnight Stay"

5
GrauntPA, Indian Trail 21/03/2019

We had a good experience with our stay. Our room was very clean and spacious; the bed was so comfortable that we had no trouble getting to sleep. There were 4 pillows on both beds. Our bathroom was clean with plenty of towels and washcloths. The staff was very friendly. Breakfast items were very good and fresh with a variety of items hot and cold, good coffee.We will stay here if we go back to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi GrauntPA! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything! I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Great place to stay"

5
User 21/03/2019

We stayed here for three nights while visiting Charleston for the first time. We were very glad we did, as it was a convenient drive into downtown to see all the sights, and we were not lacking for anything here. Our bed was comfy, room very clean, and their breakfast was amazing. We felt very safe staying here and we're happy with our choice. No need to pay 350 and up to stay downtown, save the money for some tours or some excellent meals while in town

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Lisa H, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Nice Place at Reasonable Prices"

5
mrst09, Wyckoff, New Jersey 20/03/2019

Stayed here for a few days while visiting Charleston. It's conveniently located on 17; therefore you don't have to try and get out of the historic area while visiting other areas. Parking is easy in the historic area so when you are going in you just park in one of the garages. You have the best of both worlds! Staff was very helpful and always available to assist. Nice breakfast and laundry area. Would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi mrst09! Thank you for taking the time to post your comments, we really appreciate the effort! And thank you so much for choosing to stay with us, we're happy to hear you enjoyed everything. We look forward to seeing you again next time you're visiting beautiful Charleston!

"Pleasant stay"

4
User 20/03/2019

We were very happy with our stay at this property. It's conveniently located a few minutes away from the historic district, with several restaurants nearby. The friendly reception and refreshments at the front desk were much appreciated. We stayed in the back building, which is basically a 2 story motel style where you can park in front of your room. The bed was very comfortable and the room was very quiet, so we slept well. Breakfast was the standard Best Western hot and cold buffet (though some BW do better - e.g. in Wilkes-Barre PA and Gettysburg PA). It would be nice if this property (and all BW properties) implemented recycling programs for bottles, cans, paper, etc. - at least with a few central receptacles if not in every room.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Allen T! Thank you so much for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Not the best experience"

3
User 19/03/2019

I am in Charleston about 2-4 times a year and every time I am in the area I stay at this Best Western. I have never had any issues before until this last time. The pet policy has become very strict, I might as well not bring my pet with me ever again. I had to sign a full page pet policy contact this past time where I have never had to do that in the past. Animals just seem to be unwelcomed any more. Don't ever call to book the hotel, they will take advantage of that. My last visit was $172 where I could have only spent $120 something if I would have booked online. Lastly, I usually only stay one night and I have never been bothered before but this time I had 3 people come to my door, all between 9AM and 11AM, to ask if I was checking out that day. It was very annoying. I won't be back. Thank you

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sharon W, Thank you for taking the time to post your comments regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Always satisfied with Best Western"

5
616ruthie, Wells, Maine 15/03/2019

We stay here whenever we come to Charleston. Always A+. The staff are jovial and very helpful. Free breakfast is always good. Lovely area outside the breakfast room to have your meal outdoors. No complaints here!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 616ruthie, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again!

"Great staff ... Good location"

5
Flosenthal, Rochester 14/03/2019

The woman at the front desk was extremely knowledgeable helping us make the most of our brief visit to Charleston. The location was great.... a short car ride into the city was worth having some green space walk our dog

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Flosenthal, Thank you for the lovely review and the "5" stars! We are so happy you decided to stay with us, and we thank you for your business, it's much appreciated. We can't wait to see you again! It was our pleasure serving you.

"Perfect overnight stay"

5
User 12/03/2019

Front desk associate was friendly, professional and efficient. Room was clean, bed was comfortable and everything in working order. Morning breakfast available near lobby. Everything was perfect. I will definitely stay there again when I return to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Pat N! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Great hotel in the Charleston area"

5
User 12/03/2019

We were recognized as elite Best Western members and given an upgrade on arrival. The front desk, housekeeping, maintenance and breakfast room staff all were friendly and very responsive to our questions/needs. The room was spacious and clean. We requested a quiet portion of the hotel and during our five night stay it was quiet.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi jennifersU9231JG! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your experience here with us. Take care, and we hope to see you again!

"a visit to Charleston."

5
688gerryr, Pickering, Canada 08/03/2019

The knig size bed was very comfortable...great sleep. Very friendly and caring staff. Front desk, Danet, was most accommodating. VEry good location to downtown. appearance of hotel was very good. We will definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi 688gerryr! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. We can't wait to see you again!

"Super friendly staff & spotless room."

5
Ann M, Ocean City, Maryland 05/03/2019

We booked two nights. 3/4 & 3/5. Great choice on our part. The staff was the friendliest we have ever encountered. Our bedroom was large with a very comfortable bed & spotless linens. The bath has a tub/shower. We are handicapped & the unit was on the first floor facing the pool. The breakfast was excellent. You name it & they had it. Waffles, pancakes, bacon, biscuits & gravy, several cereals, fresh fruit & fruit juice, pastries etc etc etc. We were close to everything by car. We feel the following staff members deserve a huge shout out. They went out of their way to make our stay perfect. Danet (front desk)....she is such an asset to Best Western. Her friendliness & huge smile was greatly appreciated after a long day in the car. She had an annoying caller that kept calling over & over & she kept her cool & acted in a professional manner. Deon (maintenance manager) we had an issue & he helped us out like we were family. Cameron (housekeeping) came to check things out with Deon adding to the family feel. The General Manager, William Richards wasted no time helping to keep the breakfast goodies well stocked. We felt welcomed from the first time we walked into the lobby. The pool looked inviting but the weather wasn't cooperating. We definitely will return next year or hopefully sooner.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Ann M, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Charleston Trip"

3
Jeanne W, Southport 04/03/2019

This motel is conveniently located near grocery stores, restaurants, etc., but traffic during certain times of the day can be challenging. If you're sensitive to noise, you'll want to ask for a room away from Savannah Highway (US 17). The bed was awesome!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jeanne W, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were pleased, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Friendly , spacious"

5
Susan S, Brookfield, Illinois 03/03/2019

Very nice Best Western...breakfast was typical, rooms was large, we got the poolside which was recommended by other reviewers. Need to drive for a decent restaurant at least 2 miles away. Quiet, clean, friendly front desk

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Susan S! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we look forward to your next visit with us!

"Nice Hotel - Fantastic Staff"

5
Annie B, Polk City 02/03/2019

We liked this hotel very much. The staff went above and beyond what we usually see in a chain hotel. The breakfast was quite good, I sat there eating and was amazed at how quick and effective the older lady was that was restocking the breakfast bar. The last time we were in Charleston, we paid as much for one night in a downtown hotel as we paid for this place which was only a short drive to down town. The staff told us places to go and gave us maps and directions. The room was very comfortable. The hotel shows some slight wear, however it is very well maintained and you can see they are fixing it up. Unfortunately for us, my husband and our traveling companion, became quite sick on our last day there. We went back to the hotel and they went straight to bed. Went it became apparent they were going to sleep all day, I went down to the lobby and read on my pad. I was able to lay on the bed or sit in the comfortable chairs, while using my IPAD, as the room was quite comfortable and did not have a funky smell that some have. We plan to return to complete our trip sometime in the next year and will be picking this same hotel. When we left the girls gave me a thermos of coffee and some awesome muffins as I was going to been the lone driver back home. That was the icing on the cake for me. Caring employees.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Annie B, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Overall happy"

4
User 24/02/2019

Good location, lots of restaurants nearby, close to everywhere we wanted to go. Room was clean, but had a kind of musty smell. I would have liked thicker blankets on the bed, but the rest of my family didn't think so. We were very happy with the breakfast and the staff was great. We'd go back.

"nice place"

4
User 23/02/2019

The place was clean. I enjoyed my stay. I would come here again. O think it is at a great location. Easy to find. I really like clean rooms. That is most important to me. I think this place is worth checking out

"My stay at Bestwestern"

3
Odyssey28434654257, Killingworth, Connecticut 23/02/2019

We were traveling from Connecticut to South Carolina. Our first stop was in Virginia we decided to stop for the night. We stayed in Acia-Quantaco it was very nice we were very happy. Next we drove to Myrtle Beach and stayed at Sheraton Broad Plantation for a week Sunday to Sunday. Very nice extremely pleased. We then travel to Charleston I went on line and found a Bestwestern . I. Think it was thru trivago? When we arrived the room was more than we were quoted but I had nothing in writing. The room was not as nice as in Virginia. The bathroom setup was cramped. The beds were very comfortable. It was clean . I could not remember the exact quote on my phone so we didn't argue about the rates. When I talked to Bestwestern on the phone about my points My number was not recognized and they could find no proof of my stay in Virginia.

"Wonderful hotel!"

5
Naple1972, Davie, Florida 22/02/2019

All of the staff are very friendly and helpful. No matter where you go on the property, a staff member says, "hello" and asks if you need anything (we even received a phone call from the office on the 2nd evening asking if we needed anything). The room was very clean, pleasantly painted with beautiful photographs of Charleston. The prices were very reasonable. And, the breakfast area was large, clean, with a lot of food choices. I would highly recommend this hotel to friends and family.

"Quick V-Day getaway"

5
User 20/02/2019

We booked online the night before leaving for Charleston, and picked this hotel based on location (center of everything we wanted to do/see) as well as being pet-friendly. The hotel outside is a tad outdated, but well kept. The interior had been recently re-done. The lobby staff was very welcoming, as was our housekeeper. The room was clean, the bed was comfortable. Not sure what else you could ask for.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Abby E! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. Hopefully you come back to visit us again to take in the rest of the sites!

"Cruise package...REALLY?!"

2
User 17/02/2019

The prices for the "cruise package" are quite misleading and very expensive in comparison to other area facilities offering similar services! Unfortunately, we did not find this out until after our cruise when speaking with fellow travelers. In the future, we will look elsewhere for more competitively priced accommodations that include cruise packages. Although our room and the surrounding area outside was clean enough and beautifully landscaped, it is an older facility, and the wear and tear is obvious in many places. We didn't visit the pool area, so we can't speak much on the condition or cleanliness of that area. From what we were able to see from our window, however, it appeared to be well-kept. It's conveniently located near many restaurants, gas stations, and shops.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MrandMrsA, Thank you for your review. We always appreciate guest feedback, be it positive or negative, as it allows us the opportunity to improve. As you are aware, we have spoken regarding your experience. I hope you were satisfied with the outcome. If not, I would encourage you to contact me directly. Again, thank you for your comments.

"Cruise "package""

2
User 16/02/2019

This is not the place you want to stay if you are taking a cruise. We booked a room for a night, which the website quoted as 79.00, an excellent value. I called to ask for the cruise deal, which included transportation to and from the cruise ship and a lot to keep your car at on the property. A confirmation was sent for $129.00 plus tax. Again, I was very happy with the excellent value. This is an old hotel with outside doors that has been updated, but it is in a bad area of town. When I got there to check in, I was given several forms to sign stating the price of the room as $129.00 for one night. The cruise "package" was then added onto that and the total was 204.00. This was not our expectation, and they said they weren't sure why we didn't get the correct confirmation. That being said, we took the transportation and headed to our cruise ship the next morning. On the shuttle we spoke to other couples from the Best Western who had the same experience. For the price we ended up paying, I would have chosen another venue at the same price in a better location. You have to sign a liability waiver for the parking area. It was a small lot in the middle of another hotel next door. It appears not to be monitored at all. I would not recommend staying here, and certainly not parking your car here for a week. I felt that my prayers were answered by not having had damage to my car. Be forewarned of the deceptive pricing and policies of this location.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Tra989vel, Thank you for your review. We always appreciate guest feedback, be it positive or negative, as it allows us the opportunity to improve. As you are aware, we have spoken regarding your experience. I hope you were satisfied with the outcome. If not, I would encourage you to contact me directly. Again, thank you for your comments.

"Needed Getaway"

5
User 15/02/2019

Although I am from the area, when I seriously need to take a break from home, I come here. Trust, the quietness from the highway, is a major plus. Not walking far from your door, and knowing that you don't hear any noise is something I or anyone needs. I will always go back for a mini vaca!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Regina J! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. We can't wait to see you again!

"Very satified!"

5
Jessie R, Jacksonville, Florida 12/02/2019

This property in conveniently located on Savannah Highway which runs through Charleston. The property is very attractive and clean. Our room was located on the back part of the property which meant we did not have to deal with noise from the street. We were able to park right in front of our room which was another plus. If you like breakfast I would recommend taking time for their breakfast. It's more than donuts and coffee. They serve a full, hot breakfast that's not bad. We were very satisfied.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jessie R, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you again!

"Park at own risk"

3
User 10/02/2019

While our stay at this Hotel there was a couples auto that got vandalized. Someone heard glass breaking at 6 am. The couple was on a cruise, when asked they said nobody seen a thing. Its a shame when on a trip of a lifetime they have to return to this.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Serious63, Thank you for your comments, we appreciate your feedback very much. We do sincerely apologize that this happened to our beloved guests. We do our very best to take every precaution possible to ensure our guests belongings are safe and secure while they are busy enjoying their cruise. Unfortunately, criminals exist and sometimes bad things happen. We hope this won't prohibit you from booking with us in the future, and we thank you for choosing to stay with us.

"Everyone-Everything was great!"

5
sweetpea92, Portland 05/02/2019

Close to everything that I needed- proximity to the highway was not noticeable- Quiet! Staff at check in/out were very sociable! Gave a few nice tips for the area- Where to eat within walking distance etc

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear sweetpea92, It was a pleasure to see all the compliments that you gave our hotel and the overall experience. Thank you for taking the time to post them. We appreciate your business and we can't wait to see you again!

"Very Impressed"

5
User 04/02/2019

Beautiful rooms,great location,and friendly staff....I have no complaints at all...Room was clean and had a peaceful night sleep no noise.Just a great place to stay overall.I would recommend this hotel to anyone.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Natasha S, Thank you for taking the time out to write such an excellent review for us! We really appreciate the effort, as well as your business. We're delighted to hear you enjoyed everything from the room, to the location, and friendly team. We'd love to see you again if you're ever in the area!

"Best Western Charleston Inn"

5
Quest32293162617, Greenwood, South Carolina 03/02/2019

I was told this was a 2 star motel noway is this right great place to stay and will return when I vist Charleston again also hightly remeted great stuff and cleanliness best beds and pillows ever wouldn't stay anywhere else

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Quest32293162617, Thank you so much for giving us a chance. We are delighted you enjoyed your stay and we thank you very much for the recommendation. We can't wait to see you again!

"Comfortable place to overnight"

5
Elaine C, Sacramento, California 02/02/2019

We were very happy with our overnight stay at the hotel. The staff was super friendly and accommodating. The room was extra clean, the bed comfortable, and very quiet. The breakfast room was packed with many options. Great place to stay outside of the city!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Elaine C! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. Hopefully you come back to visit us again to take in the rest of the sites!

"Great experience"

5
nptraveler2015, Portland, Oregon 31/01/2019

Really impressed with this hotel. They've got the basics nailed, but it was the little things that caught my attention. Two spots to connect or charge USB cords, extra towels, placement of table chairs and tv, calls from front desk just to see if there is anything they can do to improve my stay. It was great.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear nptraveler2015, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you had a great experience with us, and we can't wait to see you next time you're visiting beautiful Charleston!

"Sister's time"

5
User 29/01/2019

Was second stay in a 7 day span and was wonderful except bed wasn't as comfortable as before and other guests walking around all night. But overall love this place.Staff really nice and friendly. Breakfast was great..

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the feedback and for coming to stay with us, Historicallove! We appreciate your business and hope to see you again real soon!

"Dog friendly"

5
User 26/01/2019

We were traveling with our dogs and decided to stay here. Very nice budget hotel. Very clean and felt safe. So nice to be able to pull right up to the door. They have several areas set up to take your dogs with cleanup stations provided. They appear to clean up after rude pet owners who do not, because the areas were all nice and clean.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Stephen W! I'm so glad to hear you were pleased with our accommodations for you and your furry four legged friend! We are always glad to hear positive remarks from our guests and to know that we are doing a great job. We hope the next time you visit the Charleston area that you will stay with us again!

"Very good for the right expectations"

5
mian11224, NYC 21/01/2019

To me any hotel with the parking spots at the room door is a motel, and it does look like it - and you do need a car to get anywhere. However the quality is very high. The room has space, the upkeep is excellent, the bed is very comfortable, WiFi is not bad, the service is friendly and helpful. Didn't try so cannot say anything about the pool and the breakfast, but overall, if you don't expect a 5-star hotel, I have nothing negative to say. .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mian11224, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about it via a Five Star review. Take care and we hope to see you again!

"Pet Friendly Motel"

5
User 20/01/2019

We were traveling with our dog and looking for a pet friendly motel. This Best Western was awesome. Our room was clean and conveniently located close to the dog walking area. The staff was very friendly and helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear NorthStar58778775835, We're so happy you two and your fur baby enjoyed your experience here with us! Thank you so much for taking the time to post your feedback, we really appreciate it. We can't wait to see you again!

"Comfy Bed"

4
Dini O, Cleveland, Ohio 17/01/2019

The bed at this hotel was one of the most comfortable I've ever slept in. The towels seemed brand new, too. The room looked like it had been recently updated. The only thing preventing me from giving it five stars is the noise issue. We were woken up before dawn by car alarms and back-up horns. Other than that, everything was great.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Dini O, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were pleased, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Fun trip"

5
User 17/01/2019

We were very pleasantly surprised by the hotel. The accomadations we great, the staff was very friendly and helpful, the grounds were landscaped beautifully, and the breakfast was delicious and had a lot of choices. Thanks for a wonderful stay!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Teresa T! Thank you for the wonderful review! It was a pleasure serving you and we're so happy to hear you enjoyed your stay with us. We can't wait to see you again!

"10/10 Best Hotel Around"

5
User 13/01/2019

I drove 7 hours with 2 little kids and a dog to this hotel, which I really only booked because it was cheaper and would take our pup, so I wasnt expecting much. I got there a little after noon, way too early to check in (which was at 3pm) but I thought I'd ask if they had a room available, as I was desperate. They didn't. And I prepared myself to load everyone back into the car for 2+ more hours of pure agony. But then, DANET (an absolute angel), worked her magic and with the help of the manager on duty, got us an even nicer room right away!! I'm not even kidding I teared up right there. The lobby and room were absolutely beautiful and the breakfast had pretty much anything you could think of. 10/10 hands down BEST customer service ever!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear DayTrip656775, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Impressed "

5
User 11/01/2019

From the start, this motel was fabulous. Friendly staff and so welcoming. You have sold me on Best Western's service. This motel had reasonable prices, beautiful rooms and a great location. We had our cat with us and he loved the room as well! We had a problem with a motel 6 in Asheville, North Carolina. Our cat went through a hole in the wall of our room. I'm guessing he liked that motel better as he could go hunting for vermin. BUT WE DIDN'T. Thank you for your outstanding commitment to providing customers with a great local choice at reasonable prices. Kudos to you

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Julie C, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you next time you're visiting beautiful Charleston!

"Charleston"

5
User 10/01/2019

Breakfast is good. Good price. Rooms are spacious, and clean. Location is only minutes from Downtown and plenty of history behind this old town. The atmosphere puts you back in the day. It is close to the Outlet stores and restaurants

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sightsee45829853592, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Good value"

4
Riaz K, Bridgewater, United States 07/01/2019

Has better breakfast than most. The staff is friendly, and rooms are big and clean. We were four adults. We got 2 Queen size beds and and roll away bed. Nice!. There is enough free parking. The pool was closed by 10:00pm though.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello Riaz K, Thank you providing your feedback regarding your most recent stay with us. We strive to ensure our guests have the most enjoyable stay possible and am pleased to hear we exceeded your expectations. I look forward to welcoming you back to the Best Western during your next visit!

"Very nice hotel"

5
William S, Port Saint Lucie, Florida, United States 05/01/2019

We arrived on a Thursday night and everything went great large clean rooms and a good location only minutes from downtown Charleston nice pool area The breakfast was excellent Great staff everyone was very helpful

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi William S! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"Great place for families!"

5
lradclipe, Midlothian, Virginia 04/01/2019

Danette was such a great help. She was so pleasant and wanted to make sure we had a wonderful stay which we did for four nights. The beds were comfortable and clean. The breakfast selections were great. The lady in the breakfast area we met on Christmas Day and the day after was excellent, and she was filling in for someone else. She made sure that the food was well stocked and ready for guest. She was friendly and engaging. I wish that I hade gotten her name, but she told me that she usually does the housekeeping. She was so sweet and always had a smile on her face.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear lradclipe, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us again, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you are visiting beautiful Charleston!

"Great place to stay"

5
tracyh146, Myakka City, Florida, United States 03/01/2019

It's not the Four Seasons, but you know that when you book. It IS a very clean, comfortable, friendly and conveniently located place to stay when visiting Charleston. The room was quite comfortable and very clean. The staff were all very friendly and helpful. Breakfast was good quality and well stocked, and the attendant each day was very personable and welcoming. Its just a short drive across the bridge to the historic district, so unless you want the ability to walk to your destinations, its very conveniently located. Quite a bit less expensive than hotels in the historic district, so we thought it was a great value. We stayed for 4 nights, and were very pleased with the experience. We will definitely be back whenever we are in the area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi tracyh146! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Great place"

5
User 01/01/2019

Upon arrival, we had a wonderful welcome from the very hospitable Nicky. Room was clean and comfortable. Breakfast was hot and well stocked with fast favorites. We Will visit again. Thank you best western.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you so much for the kind review and for choosing to stay with us, TreyG6174! We appreciate it very much and can't wait to share this with Nikki. We hope to see y'all again real soon!

"Very good experience, awesome staff!"

5
User 31/12/2018

Went there for a night in December, and I unfortunately forgot my wallet in the room. Came in a couple days later, unanouced, and they could help me retrieve it, and always with a smile! Thank you so much Ms. Angel and Danet Jenkins for helping me that night, you both do an incredible job. Keep it up!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Alex S! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that Angel and Danet were able to get your wallet back to you. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We can't wait for you come back to visit us again, it was a pleasure serving you!

"Great Family and Pet Friendly Hotel!"

5
User 31/12/2018

Great hotel for price! This is the first trip we have taken our dog on and this was an amazing dog friendly and clean hotel! We watched the staff clean one of the rooms that had been checked out of and we were extremely impressed by the quality of care!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear FarAway47286089723, Thank you for taking the time to post such a wonderful review, we really appreciate the feedback! I was very happy to read that you, and your furry friend, enjoyed your visit with us. Our goal is make sure that you not only enjoy your stay with us, but to enjoy your visit to Charleston as well. We hope to see you again real soon!

"Perfect top to bottom!"

5
suitcaseannie, Binghamton NY 27/12/2018

We have visited Charleston for the past 4 years from NY for a week at Christmas. We normally stay at the Sleep Inn but its just gotten way too noisy. We chose the BW nextdoor which is a sister property. Room was very clean. Beds comfortable and linens crisp and fresh. Bathroom spotless with towels fresh and thick. Super quiet. Hvac worked perfect. Furnishings attractive. Lighting, tv and internet was very good. Breakfast was hot, plentiful, well stocked with a huge variety. Special mention to our check in representative Danet. She was professional and so friendly. You could tell it was genuine. We look forward to staying with you again Christmas 2019.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi suitcaseannie! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we look forward to your next visit with us!

"A Great Place to Stay"

5
User 26/12/2018

The Hotel location was near everything we wanted and needed. The Staff was helpful and very friendly. Our room was clean and comfy. The mattress was great! Breakfast is always good and offered at good times.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Sam A! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"A Holiday Visit to Charleston!"

5
yanksgirlinfl, Orange City, Florida 24/12/2018

We try to take a holiday trip every year...This year it was Charleston. We are Diamond Members of BW Rewards... I was very impressed from the get go!! Danet & Jade were very hospitable and friendly! Danet was amazing the entire time we were here anytime we needed something! Ms. Margaret in the breakfast room was so Sweet and caring! The hotel is older but well taken care of! The room was clean & roomy! We would stay here again when in the area!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi yanksgirlinfl! Happy Holidays and thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again real soon!

"A Home away from Home"

5
User 23/12/2018

Great location to all the places we wanted to visit. Rooms clean and Quite. Danet at the front desk met all my wife and I needs. We are thinking about making this Inn our Home away from Home for we do visit Charleston a lot. Now I feel we have a place to stay. They price was great. The Amenities are Great and the breakfast was Great. Thank you and Merry Christmas and Happy New Year.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi ronpomeroy, Merry Christmas and Happy New Year! Thank you for the wonderful review and for choosing to stay with us, we really appreciate it. We're happy to hear you had a great experience, and we're proud to be your home away from home. It was a pleasure having you and we can't wait to see you again!

"Stay and Park"

3
User 23/12/2018

Be mindful that the last shuttle to the port leaves at noon! Do not believe the hotel staff re: the different shuttle schedules - we almost missed our shuttle because of the lack of knowledge of the front desk clerk

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Good morning Eileen, Thank you for choosing to park and sail with us! We appreciate your business and thank you for your comments. The scheduled shuttle times are 10:30am, 11:30am, and lastly at 12:30pm. The shuttle driver may have come a bit early the day you were scheduled to depart, but no worries, as we would have made sure you got to the port on time for your cruise. Again, thank you for the feedback and we hope to see you next time you're sailing out of, or just visiting, beautiful Charleston.

"Great location"

5
randre7, Mission, Texas 15/12/2018

First of all the ladies at the front desk were so nice and accommodating. Rooms were clean and quite. The location was great. Not far from airport or downtown. I would definitely stay here again. Thanks to the all those that work there.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi randre7! Thank you so much for the great review! And of course for choosing to stay with us. We're delighted to hear you enjoyed your experience with us and we hope to see you again real soon!

"Very comfortable and clean"

4
TravelMiami_Florida, Miami, Florida 14/12/2018

ThIs hotel is very centrally located for visiting Charleston. Only 5 miles from the historic district. The breakfast room offers lots of options and was very clean and well stocked. Front desk and housekeep staff were all very nice. Although the hotel is located off a busy road the rooms were very quiet.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear TravelMiami_Florida, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again!

"Very good value"

5
William M, GREEN COVE SPRINGS 12/12/2018

Room was clean and the staff were excellent. Maid were very good at not waking my wife too early in morning. Everyone spoke to us and treated us like family. Check in was easy and painless. Would stay there again

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi William M, Thank you for the wonderful review! And for choosing to stay with us, we really appreciate it! We're happy to hear you had a great experience and we can't wait to see you again!

"Very Nice Hotel, Well Maintained & Clean"

5
keithsK3398NY, North Augusta, United States 10/12/2018

My second time staying overnight at this hotel - both times for the Kiawah Island marathon. Both times very clean and well maintained. One might think for a downtown-ish chain hotel on the edges of Charleston it would be a dive, but this hotel is a real gem. Looks like it has been fully renovated within the last few years. Very clean and quiet. Some nice restaurants and shopping nearby. Staff went out of their way to make check-in a breeze. Highly recommended!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear keithsK3398NY, Thank you so much for choosing to stay with us and for the recommendation! We appreciate it very much and we hope to see you again!

"Great staff; Excellent location"

4
MNtravelbugs02, Minneapolis, Minnesota 09/12/2018

The staff were fantastic! We checked in after midnight due to a late flight and they were very helpful and efficient in checking us in. The room was large, clean, good amenities, great internet, fantastic bed, and great view of the pool. The breakfast was OK, some warm foods but the egg dishes (scrambled, omelette) seemed to be powdered and not fresh. There were other options along with fruit, breads, cereals, and waffles/pancakes. If you are doing anything in Charleston (Downtown, West Ashley, James or Johns Islands, Folly Beach), this location is perfectly situated. Note: If you get a room on the 2nd floor, there is no elevator.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MNtravelbugs02, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"Friendly staff provide directions for restaurants in the area."

5
User 09/12/2018

Room was easy to find and breakfast had a good variety to choose from. The room was clean and comfortable. We were provided a map to our room and the restaurants recommended were easy to find and good choices.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Susan N! Thank you for taking the time to post your comments, we really appreciate the effort! And thank you so much for choosing to stay with us, we're happy to hear you enjoyed everything. We look forward to seeing you again next time you're visiting beautiful Charleston!

"Stay in December 2018"

5
User 08/12/2018

Great location, rooms are spotless and updated, great price, customer service was top-notch. We would stay there again! Continental breakfast was well attended and offered a good variety. Book at Hotel.com.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Navigate158673! Thank you so much for the recommendation and for choosing to stay with us! We appreciate your business and we are so pleased to hear that you're considering us as your go-to place to stay while in Charleston. Please give us a call if you need assistance in making your reservations. We look forward to seeing you again!

"Love this place"

5
User 07/12/2018

We are continually surprised by the extra touches in this hotel, which was a bargain considering all the high-end features. Keurig coffee makers in the rooms, full breakfast bar with generous hours, and free passes to Planet Fitness. The rooms are clean and comfortable, staff is very friendly and accommodating. It's the holidays and they even had hot chocolate in the lobby, with whipped cream and candy canes. It's been a real oasis on our extended road trip, after all the surly cookie-cutter chains we've stayed in.

"Night before cruise"

4
Dawn M, roanoke va 06/12/2018

We were very happy with the rooms we booked. Staff was pleasant, hotel and room were very clean. If you are ultra picky don't stay here. But if you want an affordable, pleasant hotel with a full free breakfast this is a great hotel.

"Excellent!"

5
Dreamer05929203678, Davenport, Iowa 22/11/2018

Best 2 star hotel I've stayed in. Very clean. Check-in staff was beyond friendly and helpful. Keurig in the room was awesome. Internet worked great. Great location not too far from historic downtown charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Dreamer05929203678! Thank you for the excellent review! And, of course, thank you for choosing to stay with us. We appreciate your business and we're delighted to hear you enjoyed your stay. We hope to see you again real soon!

"Great Stay"

5
Kathy M, Leesburg, Virginia 21/11/2018

Pet friendly. Clean nice rooms. Staff friendly and professional. Would use again. Good location. Came to visit relatives who live onDaniels Island. Fido assisted with reservations. A lab, Corgi, and African Grey parrotwere welcome.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Kathy M! Thank you for the great feedback and for the "5" rating! We loved having you and your furbabies, stay with us and we can't wait to see you again!

"Quiet and nice people "

5
hungrytraveler0, United States 20/11/2018

We decided to spend our budget on eating at fine restaurants instead of staying at a fancy place. We chose to stay here knowing it was out of the historic center. Glad we did. Kim, thé breakfast guru, is charming and manages to find a way to accommodate guests. Even found a guest lactose free stuff. Carol is a most efficient and kind cleaning expert. Free parking. Great dog walking. We used Uber to get into dinner and that worked out great. No reason to fight traffic and look for downtown parking. It wasn't hot enough to swim but the pool is clean and well landscaped. We will stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear hungrytraveler0, Thank you for the lovely review! We are so happy you decided to stay with us, and we thank you for your business, it's much appreciated. We can't wait to see you again! It was our pleasure serving you.

"Friendly Staff & Clean Rooms"

4
marketingtrvl, Sarasota, Florida 20/11/2018

Great hotel 10 minutes from downtown. Staff was friendly and housekeeping was efficient and the hotel was very clean. Wi-fi and breakfast were good and overall experience was great. Would definitely recommend.

"“Great place - too bad it's so far out of town!”"

4
gattara3, Ottawa, Canada 17/11/2018

The room was very comfortable, the pillows were good, and there was lots of lightning in the room. The bath towels dried well, although they were a bit small. There is a great breakfast, with lots of choice, both hot and cold items, including omelette, sausage patties, pancakes and waffles (as well as blueberry waffles!), and hot chocolate. However, we found the location way too far - over 5 miles from the city centre. We were supposed to stay 3 nights, but after 1 night, we changed to accommodations right in the Historic District.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
We thank you for choosing to stay with us, gattara3. And we're happy to hear you enjoyed your stay. We hope to see you again!

"Perfect location"

5
User 11/11/2018

The front desk staff was very helpful. We arrived much later than planned. I called o make sure there would be no problems and was assured the desk was open 24 hours. They were ready for us when we arrived at 11 pm. The room was clean when we opened the door and was kept clean by the staff. We stayed 3 nights to attend Y'all Fest in downtown Charleston. The location was perfect with a short commute time but all the ammenities we wanted at a great price. The breakfast was excellent. There was a good selection of foods available including waffles, pancakes, eggs, biscuits and pastries. The staff kept the dishes full and the food hot. We will definitely remember this hotel for next year.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Companion56914725837, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team members, take great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with them. Thank you again!

"Perfect stay"

5
User 11/11/2018

We could not have picked a better hotel for our girls weekend! The lobby is modern and welcoming. The check-in personnel are very helpful and friendly. De-Queda specifically provided exceptional service. Our room was clean and had everything we needed. We did not get much outside noise despite being near the street and slept pretty well. The breakfast was AMAZING. We had to park somewhat far from our room when we arrived late Saturday night but were able to park directly in front of it at other times. We will stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Ashley S! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again soon, it was a pleasure serving you!

"My Stay"

5
User 06/11/2018

I really enjoyed my stay it was comfortable, very clean,your Front desk lady was very nice, Ms.Brandi was very very helpful she is a very outstanding person, everyone that I meant was so nice and kind, I will come again. This is a very awesome team u have,

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Injesusitrust R, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Good Location, Good Price, and Excellent Staff!"

5
User 05/11/2018

This was a last minute weekend getaway for my wife and I. We've never stayed at a BW, but due to the reasonable rate, location, and reviews I decided to give it a try. From the time we checked in until we left, we were very impressed! Da-Quana, at the front desk, was amazing! Not only did she do her job and get us checked-in quickly, but she took the time to offer suggestions of places to eat as well as print off directions for us. Walking into the room, it was spotless! My wife, over the next couple of days talked to a lady by the name of Kristen, who was responsible for the room being in this condition. Very few places that my wife and I have stayed have impressed us the way that this BW did. From check-in to check-out, this place is SUPERB! As far as location, you are approximately 15 minutes from downtown Charleston. The drive into Charleston, Mt. Pleasant, Sullivans Island, and Isle of Palms is not bad at all. GREAT, GREAT, GREAT place to stay! We will be back!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Paradise09081541160, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Good Location for Visiting Plantations"

4
Agnes W, Ottawa, Canada 04/11/2018

Hotel is well positioned for sightseeing but next to the busy Savannah hwy which makes merging really challenging. Few restaurants in the area and not far from shopping centre. The property has two buildings, one around the pool and another one in the back. The pool rooms have large glass windows facing greenery, The other building is extremely dark inside with small windows and facing parking. Might be quieter but the darkness of the room was almost oppressive. It seems that many ground floor rooms were being refurbished. Construction workers were visible, water shut off (we were warned) still did not add to the quality of stay. There was some confusion at the check in. This BW has no elevator so make sure you can climb the stairs. The room itself (other than being dark) had the usual comfortable bed and plenty of pillows. It was clean and bathroom was well equipped. We stayed for 3 nights, did not get service the first day. Our apple devices refused to connect to hotel unsecured wi-fi. On a positive side there was a good hot breakfast, changing daily. Newspapers in the breakfast room. Pleasant reception and breakfast room, business center was guests available. Coffee in the morning and cold drinks in the afternoon. With many options in the area (Sleep Inn next door) management might try to attract guests with some added extras.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Agnes W, Thank you for choosing to stay with us, we really enjoyed having you here. We hope to see you next time you're visiting lovely Charleston!

"BW Charleston:a review"

4
Barry R, Beaufort, United States 03/11/2018

Room was clean and spacious. Staff was super engaged and working hard for 10s, it was awesome. Pool was beautiful and breakfast was on par. I particularly liked the juice that was available the first couple of nights of my stay... although, I didn't see it the last night. My only criticism was that when I checked in, some how, the wrong Rewards number was entered so I had to get that straightened up. Overall, a good stay. Would be glad to be back.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Barry R, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you next time you're visiting beautiful Charleston!

"Good BW inn"

4
Richard S, Venice, Florida 01/11/2018

A few miles outside charleston in a decent neiborhood. Room ok has pool and continental breakfast is good. A good place to stay when on a budget but you have drive the few miles into the city and find park in If i wasbto bid it again would try a b&b to be walkable to the many sites Charleston has to offer

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Richard S, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Very Nice"

5
User 24/10/2018

We were pleasantly surprised by how nice the Best Western was. We chose this place because it easy to drive to and the parking is free. We called ahead to ask if it might be possible to get our room early because we had a 14 hour drive to get there and wanted to freshen up before the dinner party that afternoon. We arrived at about 1:30 and had immediate access! The place was seriously clean and well maintained by the delightful staff. Our room was on the ground floor and had a lovely view of the beautiful garden surrounding the pool/courtyard. The bed was comfy as were the pillows, the room temperature was easy to adjust and lighting and electrical outlets were good and convenient. I did not like the fact that the bathroom fan had to run to have the light on, it is very loud and becomes annoying. The dining area was clean, well appointed and maintained by a polite and helpful attendant. The food was good with scrambled eggs and bacon available one of our two days and individual omelettes with sausage the second day. There was the usual “make your own” pancake and waffle station, mixed pastries, bagels, breads, and cereals, fresh fruits, milk, cream and juices and of course coffee available with all the condiments including honey, fresh guacamole and outstanding sausage milk gravy! We would go back to this motel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Judy M, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you again!

"Nice, quiet, and clean"

4
User 23/10/2018

We stayed gere for 5 days recently. This hotel is a nice place to stay. Room was has 2 comfortable double beds, a table with 2 chairs, frig, microwave, and tv. The staff kept our room clean. The breakfast was nice and so was the lacy who worked there. There was a large variety of items each day. One day she even brought us over some yummy pumpkin bread. The tropical trees and flowers are beautiful and they have a nice pool. It was the perfect place for anyone to stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Gjhgirl, Thank you so much for taking the time out to post such an excellent review about our property. We truly appreciate the effort, and your business, and we hope to see you again real soon!

"Excellent"

5
Jerry F, Deerfield Beach, United States 20/10/2018

Just the way a hotel should be. Clean room, friendly staff, well-kept grounds around the hotel. It couldn't have been any nicer. I always stay at a Best Western when I travel, and this is one of the nicest ones I've been to. Can't wait to return for another visit.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jerry F, Thank you for taking the time out to write such an excellent review for us! We really appreciate the effort, as well as your business. We're delighted to hear you enjoyed everything from the clean room, to the grounds, and friendly team. We'd love to see you again if you're ever in the area!

"Great place"

4
bossladyTexas, texas 18/10/2018

Not knowing anything about Charleston, we chose this place for our 3 day mini-vacay. Although not in the hub of the "tourist" area, it was easy to get to downtown when we drove or with Uber. Room was very clean, beds great and complimentary breakfast was better than some regular restaurants. Would stay again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear bossladyTexas, It was an honor to serve you and we would like to thank you for letting others in the Trip Advisor community know about your experience here with us. Take care and we can't wait to see you again!

"Great value"

5
brightlightcity, woknigham, uk 17/10/2018

Having just paid three times the price of this hotel for a Best Western in Asheville, we were really pleased with the comfort and location of this hotel. Staff all friendly, rooms comfortable, pool clean and quiet, great restaurants nearby.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear brightlightcity, It was a pleasure to see all the compliments that you gave our hotel and the overall experience. Thank you for taking the time to post them. We appreciate your business and we can't wait to see you again!

"BW Charleston SC is a Great Choice!"

5
User 17/10/2018

BW Charleston SC is an excellent value and a wonderful lodging experience! From reservations to check in to check out BW optimizes the customer experience! We have stayed at this BW a number of times and we are always rewarded for our decision!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Traveler653138! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Great Night Out"

5
User 16/10/2018

It was a spontaneous overnight stay for us. I was greeted with a friendly smile from Dajuana (I think). Clean and spacious room, comfy bed. Loved the 12 pm checkout, because I usually ask for a late checkout when its 11 Kudos!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Luvli D! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. We're ecstatic to hear you loved everything from the service to the 12pm check out time. We hope you come back to visit us again!

"Parent weekend"

5
wdolwen, Purcellville, Virginia 15/10/2018

This hotel is well worth the money. Friendly staff, very dog friendly, my dog loved the treats. Since we had our dog in the room it made house keeping difficult but they supplied us with what we needed anytime we asked.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi wdolwen! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Swimming pool and gardens were lovely"

5
Ray M, Tamworth, United Kingdom 11/10/2018

Great location west of Charleston with easy access to attractions especially the plantations. Wonderful pancakes for breakfast. Room overlooked the gardens. Staff very pleasant and helpful. Bottles of cold water on "tap" if required.

"Awesome hotel!"

5
cpiket86, Cincinnati, Ohio 07/10/2018

This hotel was a great location!The breakfast was amazing. It's the best I have ever had and I travel moderately! They had a lot of hot and cold options. Also, Jade was wonderful very nice and gave us 3 free bottles of water since there was three of us and said if we needed anything to give her a call or come back to the office! Jade was terrific! I wish there were more people like that especially at a hotel. If I am ever in Charleston again I will definitely book this hotel!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear cpiket86, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Jade, and our team members, take great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with them. Thank you again!

"Such a pleasant surprise!"

5
annenrob, Grapevine, Texas 05/10/2018

To be honest, we were looking for a reasonably priced hotel around Charleston that didn't cost a fortune, and we were so tickled with the Best Western. The only negative I can think of is the traffic on highway 17, but you can't blame them for that. Look for the huge American flag east on the motel on the highway, and start looking around there for the place. The grounds were beautiful - great flowers and greenery. The lobby was immaculate, and I don't think any employee failed to greet us, anywhere we were. The breakfast was not just continental, and was varied from day to day. We used the business center; convenient and good to print out our boarding passes. Plenty of outlets; ironing board, refrigerator, coffee maker, safe - all the things you expect. Quiet, clean, and comfortable. Very nice.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear annenrob, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were pleased, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Stay here"

5
cubana1952, Shirley, New York 02/10/2018

My husband and I were impressed with this hotel from the moment we arrived. We were greeted by Danet at the door and promptly checked in by Da-Quana and Jade. We were given cups of Sweetgrass tea (a complimentary sweet tea drink that is available all day at the front lobby) and ice cold bottles of water by Danet and offered help with sightseeing information and dinner reservations. Our room was in the back building which made it quiet and gave us a chance to walk through the beautiful grounds and gardens on our way to the lobby and the pool and breakfast area. Our room was quite spacious, with two comfortable beds, a desk, a small table and two chairs, We had plenty of fluffy towels, plenty of hot water for our showers and a small refrigerator and microwave. The breakfast area was quite large with plenty of breakfast choices; hot and cold cereals, pancakes and waffles, eggs and breakfast meats, yogurt, bread, muffins and bagels, juices, coffee and tea, even chocolate milk. The choices varied slightly each day so you did not have to have the same breakfast every day. The staff was so friendly and helpful. I can not say enough good things about this hotel. When you consider the price, there is no way you should stay anywhere else.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi cubana1952! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything! I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Very pleased!"

5
Laura B, Perry County, PA 20/09/2018

My husband and I stayed here for 3 nights recently for a short sight seeing trip on our way to Orlando from PA. Our goal was to your Fort Sumter and some area plantations. Arrived late and had a little trouble finding the place at first (drove right by it the first time), but once we found it, we had a pleasant experience. Check in was quick & painless. Once to our room, we discovered no washcloths, but a call to the front desk had washcloths to us on a jiffy! Now for the best parts! I am not overly dramatic, but this bed was THE most comfortable bed I have ever slept in! We got a standard King room, and we loved it! Also, the breakfast is worthy of bragging about. Lots of choices, hot and cold. Had different things on different mornings. Waffles, Pancakes, breakfast sandwiches, eggs, omelettes, sausage, bacon, cereal, yogurt, and much more! Very pleased with the overall experience and would highly recommend! Also conveniently located to area attractions with a little driving. Didn't want to pay the process to stay right in town. Glad I didn't because we were closer enough to everything we wanted to see to make us happy! We saw Fort Sumter from Patriots Point - along with the various ships and attractions. We also toured the Tea Plantation, Angel Tree stand Magnolia Plantation. Would do it all again right from this hotel! Stay here... You won't be sorry!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Laura B, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Mrs"

5
User 17/09/2018

Enjoyed the beauty and cleanliness of this hotel. Staff very friendly and helpful. Breakfast delicious! Variety of hot food offered each day. Pool clean with fun hostess with cute gifts! Flowers and landscaping so pretty!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Paradise571994, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Nice Hotel"

3
Tammy H, Colfax 17/09/2018

This hotel was very quiet and in good location if you didn't want to go out to eat or go get food and bring back. There are places around that deliver. I have always had trouble finding hotel that is quiet and does not disturb the dog at night. Didn't have any issues. Slept well.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you kindly for the feedback and for choosing to stay with us, Tammy H. We're disappointed to hear that your overall experience here with us was just "okay" and we wish we could have delivered a better one for you. We apologize and hope to get another chance to impress you in the future.

"Ok stay"

4
Green Q, Raleigh, North Carolina 15/09/2018

Originally requested upstairs, Room 202, carpet being dried. Switched to Room 105, separate building behind the office was ok. The beds were soft, room fairly clean. The lady at check-in was very nice, friendly and helpful. The breakfast was really good, clean large area and the female staffer was extremely pleasant.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Green Q, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"great hotel for pets and you"

5
630margueriter, Colesville, Maryland 08/09/2018

excellent hotel - near everything and extremely gracious - warm staff!! This hotel is near downtown charleston - only 10 to 15 minutes away = 15 minutes to folly beach; large rooms; 2 great areas to walk your dog - with poop bags and deposit cans; large tvs - free HBO; GREAT absolutely GREAT beds!!!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 630margueriter, Thank you so much for the great feedback and the "5". It was a delight to read that your stay was perfect, you enjoyed the bed, and you received great friendly service. We really appreciate you staying with us, and we look forward to your next visit!

"Good, will stay here again."

5
User 05/09/2018

Nice, friendly, courteous service. We arrived early and wanted to know if we could leave a piece of luggage containing stuff that was temperature sensitive in their office until it was time to check-in. She said our room was ready and told us we could check-in right away. Everything else was good, cleanliness, WiFi, room was made daily, breakfast presentation, helpful servers, breakfast area was clean, express checkout available.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jeannie E, Thank you so much for the lovely review! We're so happy to hear you enjoyed your experience with us and that you were able to take in all the beauty the hotel, and the area, have to offer. It's been our pleasure serving you, and we hope to see you again!

"Won't disappoint "

5
Pamela M, Benton, Illinois 03/09/2018

Checked on Labor Day weekend. No elevator but just on second floor. Beautiful well kept grounds. Breakfast area outside was so relaxing. Older property but rooms were remodeled. Bed was comfy, not a lot of noise through the night.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Pamela M! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Visiting friends on vacation"

5
User 01/09/2018

Stayed here Aug.27 thur Sept. 1. Was visiting family and also on vacation. I booked this hotel due to the fact it was 25 minutes from the beaches and from my family. I have to say I throughly enjoy my stay. Clean rooms. Awesome staff. The pool was clean and awesome also. The hotel grounds were clean and well groomed. Hotel was in a good location close to a lot of good restaurants. I plan on returning to Charleston in the next few months and will definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Daniel M! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We can't wait for you come back to visit us again, it was a pleasure serving you!

"Great hotel in charleston"

5
sjren1988, Indianapolis, Indiana 01/09/2018

The Best Western Charleston Inn was one of the best hotel stays we have had! All staff were very helpful and friendly. The room was very nice with a fridge and microwave, large flat screen tv with many channels,and good WiFi signal. Beds were nice and comfortable with space to spread out in room. Breakfast was very good with many choices and the ladies stocking it were very attentive. The pool was amazing with lots of lounge chairs and shaded areas, landscaped very nicely, and even had noodles for the guests to use in the pool. The hotel is on a main highway that runs into Charleston with good places to eat nearby. Easy access to beaches about 25 minutes away. We stayed 3 nights during the week and received a great rate. We hope to return to Charleston and would stay here again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello sjren1988, Thank you providing your feedback regarding your most recent stay with us. We strive to ensure our guests have the most enjoyable stay possible and am pleased to hear we exceeded your expectations. I look forward to welcoming you back to the Best Western during your next visit!

"Great room for the price"

4
User 26/08/2018

Great clean room. The room had two queen beds, mini fridge, microwave, LG flatscreen TV with HDMI connections (2), WI-fi, a mini Keurig coffee maker, one dresser but no closet. No elevator to 2nd floor

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Roz B! Thank you so much for the great review, and for taking the time out of your busy schedule to write and post it! We appreciate the effort very much. Great to hear you thoroughly enjoyed your experience with us, as this is what we strive for. We hope to see you again, and thank you for choosing to stay with us!

"Vacation"

5
User 26/08/2018

Clean hotel. Friendly, accommodating staff, comfortable beds, good breakfast choices. Used the pool to relax when coming back from city before dinner. Highly recommend to anyone looking to visit Charleston for any reason. Quick 12-15 minute ride into the heart of the city

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Brendan G! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay. Take care, and we hope to see you again!

"Pleasant Experience"

4
MMolina98034, Kirkland, Washington 25/08/2018

Our stay at this Best Western was pleasant. The room was comfortable, clean & roomy. The pool was nice & a good size. The grounds were well maintained & daily breakfast was decent. Overall we had a good experience. This location is about 15 min from downtown Charleston, 25 min from Folly beach and a good location in general for the Charleston area. There are grocery stores near by & a lot of restaurants to choose from. It's right off highway 17, which can get you just about anywhere. It's also just 11 min or so from Charleston International Airport. The majority of the staff were friendly, we just had one run in with one of the front desk clerks that was extremely rude. The rates were decent.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MMolina98034, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"My experience"

5
User 24/08/2018

This Best Western was outstanding, start with Brandi at the front desk to housekeeping, and property was neat and very well kept. I have been to a lot of motels and this motel was easily in the top 3. Thanks everybody for a great stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Tad C, It was a pleasure serving you and we wish you, and your beloved, a Happy 38th Anniversary, and many many more! We hope to see you for the next one! Thank you for choosing to stay with us, it was really great having you.

"Great Hotel"

5
User 23/08/2018

Friendly clerk, room was nice and clean, wifi was available. Checking out was a breeze, compliment bottle water. Breakfast bar was available.the area that the hotel is location is near nice restaurant .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the awesome review, Patricia W! We're so pleased to hear you enjoyed everything from the ease of check in and the breakfast bar. We can't wait to see you again!

"Great stay and value!"

5
User 21/08/2018

Great stay. When we arrived the at the front desk was very friendly and professional. We were upgraded to a larger room for being a rewards member. The room was very clean and nicely furnished. The location is very convient to downtown. This hotel s a great value for anyone visiting the Charleston area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear chandlersc, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team members take great pride in the service they provide and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with them. Thank you again!

"Pleasantly Surprised "

5
AlScharock, Uniontown, Pennsylvania 20/08/2018

We were staying for a bachelorettes party in downtown Charleston for the weekend. The hotel sits about 15 minutes from downtown. Uber was our most frequent choice of transportation due to its ease. The Inn offers a big parking lot for you to park your car without fear. Our room was very clean, no complaints in that regard. The beds were very comfy and I had no trouble sleeping. The breakfast was fine and very well kept. Very clean meeting room. The housekeeper Charlene did an exquisite job on our room. Additionally, the pool is an excellent place to enjoy the Southern sun and relax. I highly recommend this place if you are looking for a place to stay that will not break the bank but still offer an enjoyable experience to explore historic Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear AlScharock, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"Disgusting, dirty, and plain nasty"

1
User 19/08/2018

the hotel room had pubic hairs on the toilet, stains on the sheets, a non working hair dryer and iron, and no shower curtain. Everything was sticky, including the remote the table top and counter. It's like putting makeup on a pig.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Alan O, Thank you kindly for taking the time out to post this review. I am very disappointed to read this as this is definitely not the type of service we are used to offering. I apologize that the room cleanliness was not up to standards. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Thanks so much again for the feedback and please accept my sincere apologies that you didn't receive the superior service you deserve. We hope you continue to use Best Western for all of your future lodging needs.

"Great stay!"

5
MiMitotwo, Hermitage, Tennessee 14/08/2018

We really enjoyed our stay here.The staff are so friendly and made you feel so welcome! This a great location for seeing charleston,quiet area but close to everything! Definitely going to continue staying here on our return trips to charleston!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi MiMitotwo! We really enjoyed having you as our guest, and we're so happy to hear you enjoyed everything from the friendly staff and the great location. We can't wait to see you again!

"Great experience"

5
jdsmadclown, Greenville, South Carolina 14/08/2018

Fast service great price only there 1 night but experience was good would definitely recommend for friends to stay. This will more than likely be where I stay on my next visit to Charleston as well...

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi jdsmadclown! Thank you so much for the recommendation and for choosing to stay with us! We appreciate your business and we are so pleased to hear that you're considering us as your go-to place to stay while in Charleston. Please give us a call if you need assistance in making your reservations. We look forward to seeing you again!

"Comfortable, Quiet and a good location..."

4
Stephen L, Vietnam 13/08/2018

Having spent the last few days in a Best Western Hotel in Houston on Business, I flew to Charleston to meet another client and decided to stay again at a Best Western Hotel and was not disappointed. The hotel was quiet, comfortable, clean and offered a nice breakfast to kick-start the day. It is well located and close to some very good restaurants and a short drive of 15 minutes from the Town center.. once again I would recommend this hotel to fellow travelers....

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Stephen L, Thank you so much for the recommendation and for your loyalty to our Best Western brand. We appreciate your business and we're delighted to hear you had such a nice experience here with us. We thank you again for choosing to stay with us, and we hope to see you in the future!

"Clean"

5
User 13/08/2018

I was happy with the appearance of the hotel, the room was comfortable and the pool was nice. I felt safe here with my daughters. Everything was clean and well maintained. I would stay here again happily.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you so much for the kind words, Maureen G! It was a pleasure having you and your family as our guests, and we can't wait to see y'all again!

"BEST HOTEL EXPERIENCE"

5
wicked2rotor2, Greenville, South Carolina 12/08/2018

We had the best and friendliest service. Hotel room was extremely clean and smelled clean when we walked in. Food in morning was good. Super impressed. Will definitely use them every vacation! Everyone was very polite and helpful. Clean bathroom in lobby. Very quiet hotel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear wicked2rotor2, Thank you for the BEST REVIEW EVER! lol We're so happy you enjoyed the service, the fresh smells, the breakfast, and the cleanliness. It was our pleasure serving you and we can't wait to see you again!

"One of the Nicest BW's Ive stayed in"

4
rfrancis11, Lindenhurst, New York 10/08/2018

This place has a great location right outside of the city, only 15 minutes to downtown/King Street. The lobby is beautifully appointed with coffee in the morning and complimentary breakfast. I went down at 9:45am to see if I could just grab a cup of coffee and a piece of toast but the coffee was out in the breakfast room. Luckily there was some in the lobby! The pool is huge and a great temperature. They are dog friendly which was great as we were traveling with our dog. Our room must have been recently renovated as it was very nicely appointed. Plenty of parking and space to walk the dog. Would absolutely return to this location in a heartbeat.

"Better than home"

5
nunka2018, Lexington, South Carolina 09/08/2018

You guys are fantastic! I had planned to visit thee office before we left.I much rather share my thoughts face to face. Apologize I did't make it.Blame it on grand boys,weather,& clean,comfortable vacation time.This was not our first stay.Your service has made us keep coming back.In fact,we have NEVER stayed anywhere else since 1st.stay. 9 & 6 yr.old boys know/love your grounds as they do their aunts. The week before w/ you we were in Pa.stayed at one of your competitors. We already know you are better.(no Best Western in area) But WOW!!! The great big difference!! Mark (husband)just couldn't stop comparing.The boys couldn't stay out of the pool. Amazed the wonderful clean,homey set-up everywhere.ALL employees know their job & DO it!! All while caring about us like respected family members. The breakfast not bad either.! Our plan is,God willing to see next year.Thank you for affordable real vacation.

"Beautiful Charleston"

5
jcycjcac, Hickory, North Carolina 09/08/2018

Cannot say one negative word about my experience from checking in at the lobby until checking out express. Best SERVICE friendly and helpful. CLEAN rooms CLEAN pool CLEAN restroom in lobby and free Charleston Southern Sweet tea in the lobby. Any trip to Charleston this is where I am my family will stay.

"Nice hotel but experienced some problems"

2
dobrak8_2018, Cleveland, Ohio 08/08/2018

We were originally assigned to Rm 106- the room had a really bad smell (wet dog + chlorine). The next day, the light in the bathroom would not work. We saw the front desk and informed them of the light and bad smell of the room. Maintenance was informed and when he walked in the room he immediately went to the front desk and asked them to change our room which they did. As we were packing up our belongings, my boyfriend found a dead cockroach on the floor in the room. My boyfriend scooped it up in a cup and we took it to the front desk. We asked to see the manager but were told the manager had left for the day. We were offered a 10% discount on the room. The new room was fine- the smell was gone and the rest of our stay was uneventful.

"Daughter's apartment move"

5
noslackgrl, Ocala, Florida 06/08/2018

This is the second time I stayed here, because it's close to my daughter's apartment on Sam Rittenberg. The front staff is very welcoming. The room was clean. Mine was overlooking the pool and had high ceilings, which my son liked. We didn't eat breakfast there, but I sat in the breakfast room to drink coffee and read the paper. The attendants were very attentive and kept everything full. I would definitely stay here, again, if I needed to be in the West Ashley side of Charleston. It was very convenient to the downtown area for going out to eat or to see the sites.

"Excellent!"

5
bjsauls77, Knoxville, Tennessee 02/08/2018

Wonderful property. One of the best in town. Good value, clean, and great breakfast! I would highly recommend! Breakfast was one of the best I have ever saw in a hotel. Staff was very friendly, and accommodating!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear bjsauls77, Thank you for the excellent review and for the recommendation! We appreciate it very much. It was a pleasure having you, and we're so happy to hear you enjoyed your stay! We hope to see you again soon!!

"Best trip every "

5
User 31/07/2018

Hello this is my first time ever in Charleston I have learned a lot since being here also this is a great hotel with the best staff and great breakfast I will be staying again next year .i wanted to say the housekeeper we had was very nice and I wanted pray for her surgery to go well and that she heals good.Bill the manger is very nice if ever have any issues talk with him and BILL thanks for want you did for us see you next year

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear hawks2019, Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the beautiful city of Charleston, and the teams great service. We can't wait until you come back to visit us again next year!

"Average Hotel"

3
lsg12, Wilmington 31/07/2018

This hotel is about 15 minutes from downtown Charleston. The room was average, nothing to write home about. The morning breakfast was actually good - so was the coffee! The pool was clean and had plenty of kids in it. The hotel itself is large. They do accept dogs with a dog fee for each dog - no more than 2 dogs. I would have preferred to be downtown Charleston but was unable to find a pet friendly hotel there. If you decide to stay here - it's just an average place.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for taking the time to post your comments and thank you for choosing to stay with us, lsg12. We appreciate your feedback and your business and we hope to see you again.

"Excellent"

5
User 30/07/2018

We stayed here for a week in late July and it was very nice. Clean rooms , very for beds, great service, and the breakfast was awesome! The pool is very big and had lots of fun toys for the kids to use. It is in distance of many of the major attractions and beaches. Most are within 20 minutes of the hotel. I will stay here again when I return to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear brads532, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we can't wait to see you next time you're visiting beautiful Charleston!

"Bring BUGGG spray"

2
User 30/07/2018

I stayed because I had made reservations (NOT Like the pictures) for the long weekend with friends and I was only sleeping and showering there. I killed BIG bugs, and the smell in the room I stopped to buy an air fresher. The people next door were fighting at 2am. However the front desk staff did greet me with a smile at check in they knew what I was about to experience.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sonjia A, On behalf of our entire team, I would like to apologize for letting you down. I hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 843-571-6100. Thank you for your business and your comments, we trulyt appreciate it.

"Okay..."

3
User 26/07/2018

Rooms are okay, a little old and very dark. There is no elevator so if you have a lot of luggage, request a room on the ground floor. Lobby is very nice and the breakfast is also good and plenty. The pool was closed unfortunately. Staff was always super friendly and helpful.

"Wedding Trip"

5
avhaynes02, Erwin, Tennessee 26/07/2018

This trip was for our wedding. The staff worked to get us in early to our rooms. Everyone I spoke to had a great attitude. The rooms were spacious and very clean. We will be back for sure. We reserved two rooms, one was a suite which was beautiful and one with two queen beds. The bedding was very comfortable. The amenities couldn't have been better.

"Beautifully redesigned, clean, great location"

5
cjohns2018, Anderson, South Carolina 23/07/2018

Often travel to Charleston and choose to stay in the downtown however unable to find affordable hotel in downtown for this spur of the moment trip. This hotel is close to the downtown (West of Ashley) and was very clean. Appears to have had a recent redesign. Good breakfast bar. Quiet despite being on HWY 17. Will definitely consider staying there again

"Great Stay"

5
N4444XPkimberlyr, Cynthiana, Kentucky 23/07/2018

Very clean; staff was very nice and friendly; 15 minute drive to downtown; located close to restaurants and shops; no noise; great breakfast; nothing broken or worn out; excellent place to be because we spent a couple of nights in Myrtle Beach and it was awlful.

"Great value n only 15 min from historic district"

5
mary p, Rock Hill, South Carolina 09/07/2018

The room was very clean and the property very quiet. They had a wonderful breakfast and are pet friendly. They provided my pup with treats upon arrival and when we left as well.(take note even as pet friendly hotel, you can not let your furry beings go on furniture, which wasnt issue as i carry small portable crate for just such occasions. )The clerk was super friendly and accommodating.The travel to the historic district was quick and easy.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mary p, It was a pleasure having you and your furbaby as our guests. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the convenient location, the clean and comfortable room, and the friendly team. We hope you come back to visit us again!

"Enjoyable Stay"

4
Malcolm-scot, Edinburgh 09/07/2018

Friendly, helpful staff and a good location for Downtown or into the country. Our room was clean and well serviced, and the breakfasts were excellent with a wide choice. If you have just flown in from a long journey and want to crash out you may want ear plugs if you have a room overlooking the pool however, things close down around 10.00m pm!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Malcolm-scot, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"Nice Place"

4
Charles F, Canton, Michigan 08/07/2018

Very comfortable. Great breakfast. Clean. Great wifi. Location was good, it was close to every thing we wanted to see and do. I did have an issue with the taxes charged by the government, 11% but it is not the motel's issue.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Charles F, Thank you for the wonderful review! And for choosing to stay with us, we really appreciate it! We're happy to hear you had a great experience and we hope to see you again soon!

"Great place to stay"

5
benschotertina, Wilson, North Carolina 29/06/2018

Visited Charleston for the first time and my stay was GREAT! All the staff were great, Charlene was very hospitable and such a wonderful and helpful person. She took time out of what she was doing to see if we needed anything and also suggested things to do and where to eat! I will definitely stay at Best Western when I visit Charleston again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear benschotertina, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Charlene, and our team members, take great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with them. Thank you again!

"Excellent all around"

5
Michelle B, Clemson, South Carolina 28/06/2018

We stayed here with our dog during CofC orientation. The check in and out were seamless, the staff were friendly and well groomed. The room was clean and quiet and everything was in working order. There is a lovely, clean pool and a breakfast every morning with something for every taste. It is located 15 mins from downtown and easy to get to and from. The beaches are maybe 20 mins away. There are plenty of options to choose from along the route for dining.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Michelle B, Thank you for the kind words! Our team prides themselves on their customer service, and I'm sure they'll be very excited to see that their efforts are being recognized. We really appreciate you choosing to stay with us, and we hope to see you again soon!

"Best stay of our 2 week trip."

5
Gary D, Geneva 22/06/2018

I hightly recommend this facility and will return. I would say this is the best facilty we have stayed in during the last 2 years, with about 60 nights in motels. Many restaurants and fuel stations in close proximaty.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Gary D, Thank you so much for the feedback and the recommendation! It was a delight to read that you enjoyed your stay with us. We really appreciate it, and we look forward to your next visit.

"Charleston trip"

5
tangelotwo, Tampa, Florida 20/06/2018

Very nice hotel, clean and comfortable. Well located for travel all around Charleston. It's on a very busy road, but set well back so there was no noise. Lots of different types of food nearby and the staff is very helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear tangelotwo, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Great Hotel to stay in!"

5
Schellrb, Miami, Florida 13/06/2018

This is a Very nice hotel. Everything was great. The grounds around the hotel are beautiful. They are dog friendly with treats for them! Breakfast is good, and comes with the room rate. I can't wait to go back to stay with them again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Schellrb! I'm so glad to hear you were pleased with our accommodations for you and your furry four legged friend! We are always glad to hear positive remarks from our guests and to know that we are doing a great job. We hope the next time you visit the Charleston area that you will stay with us again!

"Always a great stay"

5
User 09/06/2018

I have stayed at this hotel multiple times during my drive up and down the east coast. I have a dog, so this place is perfect for pets. Staff is always so very friendly as well. I don't always get a coffee maker in my room, but if you ask for a room with a coffee maker, they do accommodate your request. I love the fact that there is a fridge. I don't know if it's just me or what, but I don't ever luck out in getting a fridge in my room when I travel elsewhere and stay at other hotel chains. So I enjoy that when I stay at Best Western. Great price, great staff, and I believe this is a great location.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sharon W, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us again, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us every time you and your fur baby are visiting beautiful Charleston!

"NOT safe for dogs!!!"

2
robincarver42, Lawrence, Kansas 05/06/2018

All my friends travel with their dogs so there's absolutely no way I would ever recommend this hotel! This hotel is NOT pet friendly as there is a tan and white pit or boxer that lives behind the 2nd building and is able to escape their fence! How do I know? Because this dog escaped and attacked my 20 pound dog this morning! Best Western can claim it's a private fence that isn't their responsibility, but at the end of the day? You can't claim pet friendly if dogs will be attacked by the dog living behind the hotel due to an inadequate fence! I'll never stay here again and due to all my friends traveling with their dogs I will never recommend this hotel... in fact I will tell them to stay away from It because their dog won't be safe!!! Vacation? Ruined!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear robincarver42, We are deeply sorry for what happened to your fur-baby. Rest assured we're doing everything in our power to ensure our future guests, and guests fur-baby's, do not experience the same thing. Again, we are handling this through the proper channels, and if you have any questions or concerns please reach out to us directly. We thank you for choosing to stay with us, and hope you continue using Best Western hotels for your lodging needs.

"charleston inn"

3
rroetto, Waynesboro, Virginia 02/06/2018

overall ok,should know that it is a motel not a hotel big difference. After a mess up with our room resv and carrying luggage in the heat finally settled. Couldn't highly recommend staying here,the motel thing really disappointed us.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear rroetto, On behalf of our entire team, I would like to apologize for letting you down. I hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 843-571-6100.

"PERFECT"

5
User 02/06/2018

Stayed just one night beginning of May as I had early morning medical procedure at MUSC. (MUSC will get you a great rate) hotel was extremely clean, beds were super comfortable and property was quiet. Exactly what we were looking for. Everyone was friendly. Breakfast was good. Thank you

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Traci M, Thank you so much for the great feedback and the "5". It was a delight to read that your stay was perfect, you enjoyed the breakfast, and you received great friendly service. We really appreciate you staying with us, and we look forward to your next visit!

"Fabulous revisit to this gem of a hotel"

5
Louise A, Moretonhampstead, United Kingdom 01/06/2018

We first stayed here in Autumn 2014 when it was conveniently located, great pool but tired looking rooms. Fast forward to now and wow! what a difference a makeover makes! The lobby area is both functional and homely & welcoming with 3 sofas and 4 armchairs. Our room didn't disappoint either. The air con (a necessity on our visit) was not overly noisy and again the decor was relaxing to the eye. The breakfast was simple and tasty with numerous courses on offer. The swimming pool was just as we remembered and used for three days running, right up until we checked out! Our only negative is that you could hear other people's plumbing, ie taps and flushes, which made it sound like it was in our room!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello Louise A, Thank you providing your feedback regarding your most recent stay with us. We strive to ensure our guests have the most enjoyable stay possible and am pleased to hear we exceeded your expectations. I look forward to welcoming you back to the Best Western during your next visit!

"Tidy, Quiet Stay"

5
sspencer87, Columbia, South Carolina 30/05/2018

We genuinely enjoyed our stay at this location. It was a pretty decent drive to get to the beach and anything else we wanted to visit while in the area. The breakfast was a nice selection of the usual breakfast items, and even opportunities to make our own foods fresh.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi sspencer87! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"very nice tourist class property"

4
Joan G, Hilton Head, South Carolina 30/05/2018

Had not stayed here for over 2 years, glad to see that it had been totally renovated, inside and out. Rooms, lobby, grounds, landscaping, pool......all very nice.. The upgraded breakfast was a nice surprise as well. Will stay there when ever we have to be in Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Joan G, It was truly a pleasure serving you again and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again!

"Very nice"

5
Meghan W, Moody, Alabama 27/05/2018

Very clean rooms. The pool is big and they provide pool toys and towels. Definitely recommend staying here!! Only 2 floors and no elevators. Does have a washer and dryer and vending area. AC works well. Rooms are nice!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Meghan W! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Average."

3
whoeats, Charlotte, North Carolina 27/05/2018

I've visited Charleston twice in the last two years. During our first stay we used an Airbnb near Folly Beach and the second time, we used the Best Western Charleston Inn. The Inn is motel style with room doors going to the exterior with multiple buildings. We arrived at 2:15, 45 minutes before check-in time and we were summarily denied an early check-in. That was a first for me; I guess I was somewhat surprised. The actual motel accommodations were fine, but at $230 a night, I would've preferred a few nicer touches. The continental breakfast was average. Another thing that surprised me, returning after a late dinner and drinks at about 12:45 AM, there were absolutely no open parking spaces. We asked the hotel staff and they told us to park in a handicap spot. I definitely didn't feel so great about doing that. The place is okay, but I think in the future I would pay a little more for something nicer or just use an Airbnb again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear whoeats, Thank you for taking the time to post a review regarding your visit with us. We always appreciate guest feedback, be it positive or negative, as it allows us the chance to improve. Thank you for choosing to stay with us, I hope you will continue to choose Best Western's for all your lodging needs.

"nice place to stay"

5
User 27/05/2018

We recently did an East Coast trip and we loved staying here. It was our first time in this city and the staff was very helpful in getting us to all the tourist destinations. we would stay there again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Christina V, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Great Value, Good Pet-friendly Option"

4
Kate W, Grapevine, Texas 23/05/2018

We stayed two nights at this hotel, during the middle of the week. The hotel was quiet except for a few tour groups moving through. The hotel sits on RT17 which leads you into Charleston with close proximity to restaurants, shopping, gas, etc. You will need a car to get to the city, waterfront, attractions, etc. The rooms were clean and the property was well-tended too. I believe the property just finished renovations on guest rooms. It is a pet-friendly hotel with pet stations outside. Take note: We did receive a noise complaint from a neighboring room for our dogs barking... Couldn't tell if it was because the walls were too thin or the room overlooked the pool area and the dogs got distracted. For this reason, I think more can be done to accommodate pets here.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Kate W, Thank you for taking the time to review our property. We really value the opinions of our guests as it provides us with a road map for improvements. I was happy to read that you enjoyed your stay for the most part and we hope you'll stay with us the next time you visit Charleston.

"A sweet gem!"

5
dedetanner, Thousand Oaks, California 22/05/2018

It was a delightful stay. Everyone from Front desk staff to breakfast staff was extremely helpful and courteous. The manicured grounds are so refreshing and it was a joy to come down to breakfast and sit outside and enjoy the lovely gardens.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dedetanner, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"“Confusing Room and Building Number”"

4
shubie710, Orange, California 20/05/2018

Checked in late evening. The front desk ladies were very friendly. A little confusing on the room and building number. I think they are odd and even building numbers. Room was very clean, comfortable and quiet. Continental breakfast was more than we expected. The day shift staff were very friendly too. Would stay again. :))

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear shubie710, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Breakfast/Kim"

5
wendydcmp, Norristown, Pennsylvania 11/05/2018

The breakfast buffet was excellent. The employee, Kim, who worked the breakfast area was excellent. She was constantly running to fill anything and everything that was empty. She also was pleasant when asked for items/questions. She is a true asset to the company,

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear wendydcmp, I'm delighted to hear that you found your stay to be pleasant. We strive to provide the best accommodations and services to our guests. We're happy you enjoyed the breakfast, as well as Kim's excellent customer service. Thank you for taking the time to fill out a review for us, we really appreciate it and we hope to see you again this summer!

"Very relaxing"

5
mdavichick, Hollis Center, Maine 09/05/2018

Just a warmer pool. Maybe a sitting area to read other than the lobby, which was also very comfortable. Was pleased with my whole experience. Can't think of any significant improvements that need to be made.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mdavichick, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were pleased, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Nice!"

5
User 08/05/2018

Cute little hotel. Inexpensive. Very clean. Everyone is super nice. Pool is good. Good distance from Folly and downtown Charleston. Lots of food options around. Had to leave a day early due to a death in the family and was refunded the night we lost:)

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Megan G, Thank you so much for taking the time to post your comments, we truly appreciate it. We're happy to hear you enjoyed your stay and thank you for mentioning all of the nice features the hotel has to offer. Our condolences to you and your family. We're happy to help, especially in those times of need. We hope to see you again, and thanks for choosing to stay with us.

"Very nice experience"

5
Karen M, Laurel, United States 07/05/2018

Lovely property, clean rooms and wonderful breakfast. Will definitely recomend this Best Western and would stay here again. We needed a room change to accomodate our needs, and the staff was very helpful and happy to assist.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Karen M! Thank you for the lovely review and for the recommendation. We're so pleased to hear you enjoyed your experience here with us and we can't wait to see you again!

"Gem"

5
Lee N, United States 07/05/2018

Great location, great employees and a great company. Lots of good restaurant are nearby. Very close to the beaches and the many historical sights around town. I highly recommend this place if you're in or near Charleston!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Lee N! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. We're ecstatic to hear you loved everything from the location, to the service. It sounds like you saw a lot of what beautiful Charleston has to offer, but there's so much more! Hopefully you come back to visit us again to take in the rest of the sites!

"A Beautiful Surprise!"

5
User 07/05/2018

The Best Western/Charleston Inn far exceeded my expectations. I don't usually stay at Best Western's, but the hotel location suited my needs for the weekend. And WOW...what a beautiful property! The lobby, the rooms, the breakfast area, the pool area....all beautifully decorated and very clean. I loved the beds....they had a nice cushiony top! Every staff person we encountered was friendly and upbeat. I would definitely stay here again. And I'm very picky about where I stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear lesa651, It was a pleasure having you as our guest. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the beautiful property, the clean and comfortable room, and the relaxing pool. We can't wait until you come back to visit us again!

"Relaxing stay"

4
davidbC7530ZY, Augusta, Georgia 04/05/2018

This property is located a short distance from the downtown Charleston area. The traffic is heavy at peak time early morning and late evening so we tried to avoid getting out on the road during those times. All the employees at this location were very helpful and accommodating.

"Great value"

4
janecosgrove, Naples, Florida 03/05/2018

nicely decorated, comfortable and clean. Very nice staff, especially Rick at the front desk. Really enjoyed the happy hour on Tuesday evening from 6-7 pm. The wings were delicious and the drink was a special treat.

"Immaculate"

4
C809SQedwardr, Chicago, United States 01/05/2018

Walked in without a reservation with family and was treated quickly and very nicely by staff, including offering info about where to eat an what to see locally. Room was spotless and beds were comfortable. Breakfast had great assortment of hot items including eggs, bacon, sausage, hash, biscuits & gravy and of course make your own waffles.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi C809SQedwardr! Thank you so much for the kind review and for choosing to stay with us! We appreciate it, and are happy to hear you were taken care of promptly by our amazing front desk team, you found the room to be spotless, and that you enjoyed the wide variety of items offered at our breakfast bar. We hope to see you again real soon!

"Bit of a roach problem"

2
FitnessTravels, New York City, New York 30/04/2018

I think the title says it all. I would've given this hotel a 3 or 4 normally. It wasn't fancy, but I knew that going in. It has a microwave & refrigerator. It's close to plenty of restaurants and stores. The complimentary breakfast was actually pretty good... and it was a little different each day. The staff was friendly enough, though I didn't engage too much beyond check in and check out. Even though there wasn't a fitness center, they had free day passes to Planet Fitness (though it wasn't advertised, you just ask at the counter and they'll get you the pass) my main complaint it we found multiple roaches crawling around the room. There was one on the dresser when we came back from dinner one night, one in the bathroom, and one in the separated sink area in the morning. Finding (and killing) three roaches leads me to believe there were plenty more. I don't think we'll be coming back anytime soon to see if they've resolved the problem though.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear FitnessTravels, Thank you kindly for taking the time out to post this review. I am very disappointed to read this as this is definitely not the type of service we are used to offering. I apologize that the room cleanliness was not up to standards. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Also, we do have regular service to prevent pests, and have contacted our pest control company to remedy the issue you've reported happening in your room. Thanks so much again for the feedback and please accept my apologies that you didn't receive the superior service you deserve. We hope to see you again in the future.

"Very happy"

5
wilmastevens56, Lawrenceville, Georgia 29/04/2018

Everyone was awesome,i t help's when you have great customer service from checking in to check out just great. The ladies at the buffet breakfast and the guests was so nice to my special need's son, he said mom let's go back soon.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the awesome review, wilmastevens56! We're so pleased to hear you enjoyed everything from the ease of check in and check out, to the pleasant helpful staff. We can't wait to see you again!

"What a deal"

5
katya123502, Ann Arbor, Michigan 24/04/2018

We just loved our one night stay in this hotel. A huge room with very comfortable beds, lots of towels and a refrigerator. Our room had a pretty pool view; too bad the weather was not cooperating. This hotel offers good free breskfast, and, believe it or not, their coffee is better than the one we had in the historic district the day before.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear katya123502, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again!

"Great pet friendly hotel"

4
32frankb, Lakeland, Florida 22/04/2018

Easy to get to on Southern highway (17). Convienient to downtown and I-26. Very easy to get downtown also. Very clean and great for pets. Lots of areas for walking pets. The staff is very accommodating and helpful

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 32frankb, Thank you so much for taking the time to post such a wonderful review. We really appreciate feedback such as yours as it allows us the chance to improve. I was very happy to read that you and your furry friend enjoyed your visit with us. Our goal is make sure you enjoy not only your stay with us but your visit to Charleston as well. Again, thanks so much for the comments. We hope to see you again.

"Well-maintained BW near Charleston attraction"

5
Maelrarny, Taylors, South Carolina 20/04/2018

We enjoyed our overnight stay at this BW. We had a top floor near the end, facing the pool. The pool was not heated and the water was quite cool. That made for a quiet evening after the sun went down. The room was a good size with two beds. We liked having two sinks. The cathedral ceiling really made the room feel large. The breakfast area was nice and large with different stations. That made the traffic flow much better. There was a good variety of items from which to choose.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Maelrarny, Thank you so much for the review, and for choosing to stay with us! We really appreciate the business, and the feedback. We're happy to hear that you enjoyed your stay and we hope to see you again soon!

"Great location, awesome breakfast"

4
User 18/04/2018

My husband and I had a romantic (kids-free!!!) getaway, and the hotel a very nice base for all the touristy things we did in Charleston. It is just a 10 or 15 minute drive from downtown Charleston, but the hotel is surrounded by fun, local restaurants. We ate at the Swig and Swine and it was awesome! Our room was on the second story, accessible only by stairs, with an outside door. The room was clean, and I appreciated the Kuerig coffee maker in the room with several coffee options. The hotel staff were very pleasant and helpful. Upon checkout, the lady at the desk asked if I would want any bottles of water for our trip, as they were complimentary. I thought that was a nice touch. The breakfast was the best part of our stay. They had the usual cereals, bagels, yogurt, etc, but we especially enjoyed the biscuits and gravy, egg and cheese omelets, meat (sausage patty one day, bacon the next), and a waffle maker with an option for blueberry waffles. Delicious!! Overall, we definitely felt like we got our money's worth with this hotel, because it was in a great location, it was nice and clean, and had a great staff with wonderful breakfast options.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Katy B, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"I'd rate it at a 4.5"

5
User 17/04/2018

When we were looking for hotels, this one seemed a bit of a drive to downtown Charleston. We were pleasantly surprised that it is closer than we thought. Our room was quiet and the bed comfortable. I loved having a sofa in the room because chairs are so uncomfortable when relaxing. Another plus, the air conditioner was very quiet. This hotel is close to grocery stores, if you want to have some refreshments in your room, and there are good restaurants close by. The only negative was the breakfast. Neither hubby or I could find something decent to eat from the hot menu selections. If we travel to Charleston again, we plan on staying here. The staff were courteous and helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear crystal543, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Good value, close to downtown"

4
Greenka2014, Toronto, Canada 15/04/2018

Decent hotel, around 5 miles from Charleston Centre. It's an easy drive from the hotel to downtown, basically along one road. Excellent staff. Clean comfortable bed, updated room, and pretty grounds with a pool. Because it's on the edge of town close to highways, getting out of town in the morning is fast and easy.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Greenka2014! Thank you so much for the great review, and for taking the time out of your busy schedule to write and post it! We appreciate the effort very much. Great to hear you thoroughly enjoyed your experience with us, as this is what we strive for. We hope to see you again, and thank you for choosing to stay with us!

"Great Stay"

5
Travel1952, Wisconsin 15/04/2018

We stayed here for 2 nights recently. I have to admit, I was leery of Best Westerns as they seemed rather rundown generally when viewed from the road. Well, this one was great. Now understand, you are not paying $200+ a night but for being a bigger, touristy city and paying a reasonable rate, this place was fantastic. Breakfast was good, room was very clean, quiet. Our room overlooked the central courtyard and felt like we were somewhere exotic. Staff was very nice. Bedding, linens, amenities were all very good. Parking was free. All together, I can highly recommend this location and hotel for a nice visit to Charleston. It was about 15-20 minutes from King Street, close to James Island and plantations. I think you will be pleased. We were in room 100 and as I mentioned, it was very quiet.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Travel1952, We're so happy to hear that you were pleasantly surprised with your experience with us! Thank you for the great review, and for giving our future guests so much to look forward to. Also, thank you for the recommendation, we really appreciate it and we look forward to seeing you again!

"Best Breakfast"

4
User 14/04/2018

The breakfast was the best I've seen. The employee (Kim) had all stations clean, well stocked, and outstanding in every way. Kim was very attentive of not only the food, but also to the needs and requests of her guests. Well done Kim!!!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Kenny D! Thank you so much for choosing to stay with us, and for mentioning Kim and her outstanding service! She's a gem, and we love having her on our team. We appreciate the feedback, and your business, and we hope we get the chance to see you again!

"Nice hotel but pricey."

4
User 13/04/2018

This hotel was nice and clean. Room in the back was quiet, no street noise. Pool looked nice but did not use it. Breakfast was ok, not great but not bad. Room was on the second floor and they do not have elevators but there was someone who helped us carry our bags up the stairs. Hotel is close enough to historic Charleston that it wasn't an issue because we had a car.

"Best Western Savannah Highway"

5
User 13/04/2018

Excellent hotel. Very convenient place to stay. Very easy access to historic Charleston, shopping, beaches, and historic plantations. Service staff are terrific I will stay there again in the near future and recommend it to others.

"An Unexpected Surprise"

5
Kenneth D, Toronto, Canada 11/04/2018

We often stay in Best Western hotels. The rooms are typically comfortable and well appointed but this time BW went above and beyond. The woman who checked us in was superb - professional, friendly and thorough. We had missed lunch because of our visit to the Charleston Tea Plantation (a must-see because it's the only one in the USA). It was 3:00 p.m. and we were ready to chow down. Her recommendation was the Swig and Swine close by which just happened to serve great barbeque. Back at the hotel, our room was special in that it was on the ground level with its own private forest outside the window. All in all we loved our stay and it is just 20 minutes from downtown.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Kenneth D, Thank you so much for the lovely review! We're so happy to hear you are enjoying your experience with us and that you are taking in all the beauty the hotel, and the area, have to offer. Swig and Swine is one of our local favorites! We hope you get the chance to try out some others as well, such as Fleet Landing, Magnolias, and Early Bird Diner. It's been our pleasure serving you, and please don't hesitate to visit the front desk for some more great recommendations while you're here. Enjoy!

"Good not great, but perfect for the price "

3
User 09/04/2018

It was a nice hotel. I would have made the choice to spend more money and stay downtown if I go back again . The property and room was clean, however it had the underlying smell like people were smoking previously in the room. Fresh linens and coffee were provided daily. The setup is more like a motel and we were on the second floor, you will walk outside to get to your room. It wasn't loud that was a plus, just people smoking on the walkway between the outdoor rooms made it uncomfortable. The bed and pillows were very comfortable and you can tell it was recently renovated.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jessica R, Thank you for taking the time to post your comments regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Overnight Stay after Attending local Festival"

5
User 09/04/2018

My wife and I stayed at this hotel after attending the Low Country Cajun festival on James Island. The facility is bright and extremely clean. The room was very clean and comfortable as well. Every one of the staff we encountered were very nice and welcoming. The complimentary breakfast was outstanding! We will definitely utilize this hotel for any of our overnight stays in Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Don W, Thank you so much for choosing to stay with us, we hope you had a great time at the Cajun Festival! (One of our local favorites) And thank you for the outstanding review! We know it takes time from your busy schedule, and we greatly appreciate the effort. We can't wait to see you next time you're visiting beautiful Charleston!

"Great Exprience!"

4
suebschreck, New Haven, Connecticut 05/04/2018

My sister and I spent five nights here and were so pleased. The room was very clean, had comfortable beds, and even had a little fridge and a microwave. The staff was friendly and very responsive. An unexpected bonus was how good the "continental" breakfast was. Every day there were make-your-own waffles and pancakes, as well as the usual eggs, bacon, sausage, cereal, bagels, and pastries. The only reason I gave this property four stars is that it is situated on a very busy highway and it was difficult to get in and out of the place because of the traffic.

"Beautiful Hotel"

4
Thomas C, Saegertown, Pennsylvania 04/04/2018

Stayed here for two nights while traveling north from Florida. It is a beautiful facility with comfortable, clean rooms. Staff was very friendly. The breakfast consisted of hot and cold items and served in a nice room. Well landscaped with beautiful azaleas that were in bloom. Would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Thomas C, Thank you so much for the beautifully written review! We appreciate it, and your loyalty to our brand, very much. We're pleased to hear you enjoyed everything from the clean comfortable room, to the friendly staff, and the hot continental breakfast. We hope you get a chance to come back to see us again real soon!

"Great location and clean hotel"

4
Pam S, Shelby, United States 03/04/2018

We stayed two nights last week, and had a wonderful stay. The room was not large, but it was clean and had everything that we needed. The breakfast was nice and a great way to start the day. The hotel is located close to a grocery store, restaurants, and other stores. It is located about 20 minutes from Charleston and met our needs. I would stay here again. I gave it a 4 starts due to the size of our room and bathroom.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Pam S! Thank you so much for making us apart of your trip! It was our pleasure serving you. We're so happy to hear you enjoyed your stay with us, and that you found the property conveniently located to everything you needed. We look forward to seeing you again in the future!

"Surprisingly awesome"

4
Candy377, Charleston, South Carolina 01/04/2018

I felt I would not be impressed by this hotel so my expectations were low- but it was great! Didn't give 5 stars because it's not a 5 star hotel with 5 star amenities. But it was clean and pretty and my shower was amazing! I will for sure recommend this hotel for visitors to Charleston. We had a microwave, fridge and a keurig. Walls were thin so that's something to be aware of. I used a white noise app on my phone and all was well. Happy travels!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Candy377! Thank you so much for making us a part of your trip! It was a pleasure serving you, and we appreciate the great feedback. Also, thank you for the recommendation and we hope to see you again in the future!

"Superior cleaning staff"

5
meghandy24, Ashburn, Virginia 31/03/2018

We recently stayed here and our daughter got ill the first night (not due to the hotel!). We told Sarah (the person responsible for cleaning our room) and she couldn't have been kinder. She cleaned the room thoroughly and then asked if our daughter felt better the next time we saw her. We truly appreciated her attention to details and the good care she took of us!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi meghandy24! Thank you for the outstanding review and for mentioning Sarah and her awesome service! I can't wait to share this with her, I'm sure she'll appreciate it very much. She's a hard working gal, and we love having her as part of our team. We thank you for staying with us, and hope to see you again!

"3 NITE STAY"

4
Robert D, Palm Harbor, Florida 28/03/2018

Visited Charleston and stayed here for 3 nights. Rooms nice and clean, property kept up very well. Breakfast was very adequate with hot choices everyday and well maintained eating area. Too cool for pool area but appeared very neat

"St. Patrick's Day Getaway"

4
Janice W, Charlotte, North Carolina 26/03/2018

The service from the check in until check out was very good. The room and bathroom were especially cleaned by the Housekeeper - Dianna Hamilton. Ms. Margaret kept the breakfast area restocked during breakfast and she was very helpful. The hotel was very close to the Citadel Mall, where we shopped and saw a movie!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Janice W, Thank you so much for the nice review and for choosing to stay with us! We're delighted to hear you enjoyed everything from the service, to the breakfast, and the proximity to the mall. We appreciate everything and we hope to see you again!

"Family Wedding."

4
oldgranddad2018, Rincon, Georgia 24/03/2018

Asked for a handicap room but it was on second floor with no elevator. The motel was full with no first floor rooms. However, the staff made sure we got a first floor room and moved all our belongs for us.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi oldgranddad2018, We're so sorry to have not been able to accommodate you at the time of check in, but we are very happy to hear we made arrangements to get you moved to the first floor, and had your belongings moved to the new room for you as quickly as possible. Thank you for the opportunity to provide you with some great customer service and we hope to see you again real soon!

"Great stay in Charleston"

5
User 22/03/2018

I would highly recommend this hotel for anyone visiting the Charleston area. Very close to downtown without the high downtown rates. Checkin and checkout were fast and efficient. I was especially impressed by the employee at checkin. Our room was not ready as we had arrived early and she gave us suggestions for nearby restaurants for lunch. She was also ready with maps to downtown and nearby attractions! The room was clean and spacious. Would definitely return.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear scquimby, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and can't wait to see you again in the future!

"Enjoyable Stay"

5
macshairplace, Charlotte, North Carolina 20/03/2018

The room was very clean. Woman at the front desk was very nice and breakfast was great, there were lots of food choices to please everyone. The Hotel is located 3 miles downtown and easy drive to three of the Plantations. They had lots of visitor information in the lobby. I would defiantly stay there again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi macshairplace! It was our pleasure to be able to deliver an enjoyable stay for you. Thank you so much for making us apart of your trip, we appreciate it very much. We're so pleased to hear you enjoyed the clean room, the pleasant front desk, the plentiful breakfast, and the proximity to downtown. We can't wait to see you again!

"Excellent Best Western"

5
Sprint08, Spanaway, Washington 16/03/2018

This BW is very clean and well maintained. The front desk staff were friendly and helpful. The breakfast staff and housekeeping did a great job too. The location is close to town, but at a very modest price. We had a great stay!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sprint08, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Great Value"

5
edoty, Emerald Isle, North Carolina 15/03/2018

Great location - close to city for an excellent room. Extremely fast internet. A good breakfast- warm and a variety. Washer and dryer on site, good restaurants nearby. Just a great value for your dollar. Stick with BW when you travel.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear edoty, Thank you so much for the great feedback and the "5". It was a delight to read that your stay was excellent, you enjoyed the breakfast, and you received fast internet service. We really appreciate you staying with us, and we look forward to your next visit!

"Great hotel for the price"

5
Natyc, Oklahoma City, Oklahoma 15/03/2018

We usually stay in a Best Western because is a good price for a standard stay, well, this particular Best Western was one of the best we ever stayed. The room was well decorated and very clean, the rain shower was almost like beeing at home, the have a hairdryer that works really really good!!! The beds were comfortables. The breakfast was until 10:00 during the week and 10:30 on weekends!!!!!! We loved that. And you have several option to choose from to eat, waffles, cereal, fruit, egs, juice, yogourt.... It's in a good location, 15 to 20 min. from downtown depending on the traffic, with markets and restaurants around.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Natyc! Thank you so much for the great review! We're really happy to hear you had a great stay with us, and that you enjoyed everything. I can't wait to share the kind words with the team, I'm sure they'll appreciate it very much. We hope you come back to visit us again, it was a pleasure serving you!

"Did not get past the desk"

1
Lea S, Wilmington, Delaware 10/03/2018

As we drove up the East Coast staying nightly in Best Western hotels, we hit Charleston. Because the desk clerk was arrogant and condescending, we did not stay. We left and drove to a Motel 6 which cost half as much with a desk clerk who was delightful. Having stayed in 6 or 7 other Best Western hotels on this trip,this was an anomaly.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Lea S, On behalf of our entire team, I would like to apologize for letting you down. I hope that you will consider staying with us in the future so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 843-571-6100.

"Surprisingly nice"

4
Kenmarsam, Pueblo, Colorado 07/03/2018

I had a business trip to Charleston and was looking for an affordable hotel. This came up with good reviews in a decent area close to historic downtown. I was very surprised. While the hotel is an older hotel they have remodeled the rooms and they are very stylish and updated. The Bed was comfortable and the area was quiet. The breakfast in the morning was quite good and had a great selection. I wouldn't hesitate to stay there.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Kenmarsam, Thank you so much for the nice review and for choosing to stay with us. We're pleased to hear you were pleasantly surprised, and that you enjoyed everything from the stylish, updated rooms to the comfortable bed, and the yummy breakfast. We hope to see you again soon!

"Clean and fresh"

4
AABradley, Cambridge, Canada 07/03/2018

This was our first time at a Best Western. We were on a wandering road trip through the south east. After this stay we stayed at Best Westerns the rest of the trip. It is an "older style" exterior entrance motel but it has been extremely well maintained. It is a clean, comfortable, reasonably priced facility inside and out.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi AABradley! Thank you so much for choosing to stay with us, and for your loyalty to our Best Western brand! We're happy to hear you enjoyed your clean, comfortable, reasonably priced stay here with us in Charleston, and that you liked it so much you continued to use BW for the rest of your journey. We hope you're having a great time, and we hope to see you again real soon!

"Clean and fresh"

4
dockep, Saylorsburg, Pennsylvania, United States 06/03/2018

This older style motel is meticulously maintained. The linens were crisp, fresh and clean. The staff is friendly and willing to help. I would stay here again. The only issue I had was that after staying 3 nights I realized the cleaning crew loves to get started early, so don't expect to sleep in. The comfy bed will make you want to sleep in though.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dockep, Thank you so much for taking the time out to post such a lovely review about our property. We truly appreciate the effort, and your business, and we hope to see you again real soon!

"GREAT"

5
User 05/03/2018

Everything was wonderful, the staff and facility were excellent. Breakfast the nest morning was great as well. The only issue we ran into was the parking. There wasn't enough parking spaces for the amount of rooms.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi crystalkayland85, Thank you for the "great" review! And for choosing to stay with us, we really appreciate it! We're happy to hear you had a great experience and we hope to see you again soon!

"Couple vacation with dog"

4
magoomason, Boston, Massachusetts 03/03/2018

We loved this hotel as it was clean, had comfortable beds and was in a great location. We visited both Charleston and Folly Beach while staying there. The breakfast coffee was amazing and there was a good variety of foods to choose from. It is very dog friendly and in fact our dog was given a bag of treats and two bottles of water when we registered. We would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear magoomason, We're so happy you two and your fur baby enjoyed your experience here with us! Thank you so much for taking the time to post your feedback, we really appreciate it! Can't wait to see you again!

"It's ok."

3
User 01/03/2018

I've stayed here a month or two for work. I think the second room I got there were cockroaches climbing out of the tub drain. The wifi signal is really weak if you're staying in the back building, if you get one at all. Breakfast is pretty good, but would be better if they mixed it up a bit and added some variety. Other than that I can't complain. Also the ladies at the front desk have always been really nice!

"Great hotel if traveling with your dog"

4
travelhound3, Chapel Hill, NC 26/02/2018

We were happy to have a clean room with a fridge and microwave. The breakfast was decent compared to other hotels in this price range, and had a really great variety of choices. We were very impressed with the friendly staff. We will stay here again if we come back to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi travelhound3! Thank you for the awesome review, and for choosing to stay with us! We appreciate it, and we're so happy to hear you enjoyed everything and were impressed with our friendly staff. We hope to see you again real soon!

"Park and cruise Charleston"

5
103Katherine, Little Egg Harbor, New Jersey 25/02/2018

We stayed at the Best Western the night before our anniversary cruise because of their stay and cruise package. The front desk manager was able to accommodate us, even though we got there early, with an immaculate well appointed room. We skipped breakfast, but the coffee was quite good. The shuttle to the port is a quick 15 minute ride, and they are willing to drive guests at different times. We were instructed to park in the back of the complex, and all was fine when we arrived back six days later. I highly recommend this package, the staff really knows what they're doing.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 103Katherine, I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Meet expectations"

4
D0n_V, Bedford, Massachusetts 24/02/2018

This is a decent hotel, with clean, comfortable and quiet rooms. I appreciate the room having two separate sinks, which is good for family. there are also plenty of built-in USB ports for charging your phones, ipads, kindles, etc. there is an in-room microwave and small fridge. There are plenty of parking and the staff is very friendly and helpful. However, be aware that, even though the hotel is only 4 miles from the cruise port, French Quarter and City Market, it can take 15-20 mins to get there because of heavy traffic on the Savannah Hwy.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi D0n_V! Thank you so much for choosing to stay with us, it was our pleasure serving you! We're so happy you enjoyed the clean, comfortable and quiet rooms. We're here to make things as easy as they can be, and we hope you choose to stay with us whenever visiting beautiful Charleston!

"Great place outside Charleston"

4
Linjons, Trevose, Pennsylvania 18/02/2018

We had a great stay here for two nights. The hotel is very close to Charleston so was easy to get in to town for a tour, and for dinner. This is an old hotel with two floors and the doors to the room to the outside - no elevator so if you have issues with stairs as we do ask for a bottom floor. We did and they accommodated us no problem. The room was small but clean and had all the standard amenities. When we got back from Charleston for our second night, the room had been cleaned and made up. Breakfast was good although they don't always refill the hot dishes very quickly. A good stay, would recommend!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Linjons, It was a pleasure having you as our guest. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the clean and comfortable room, and the breakfast. We can't wait until you come back to visit us again!

"“Good hotel for the price”"

4
Momma59, Springfield 17/02/2018

We stayed here 2 nights and found everything to be good except for the smell of urine in the room. The front desk staff was very welcoming. The room was a good size. The breakfast area was a liitle small to accomodate everyone. We had to wait for a table to sit and eat. It was convenient to downtown. Would stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the wonderful review, Momma59! We're so pleased to hear you enjoyed everything and we can't wait to see you again!

"Easy and Cheap Cruise and Park Package"

5
T2700GCamberm, Scottsville, Kentucky 11/02/2018

The service was great the night we stayed in the room. Breakfast had plenty of delicious options. Didn't have to wall a mile to smoke. The price for my family hotel stay with Park and Cruise Shuttle was excellent. I will stay here for every port visit!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi T2700GCamberm! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"No frills, but fantastic!"

5
Scarlett2206, Raleigh, NC 10/02/2018

We were looking for a comfortable, reasonably priced hotel in Charleston for a short trip to the city, and this Best Western knocked it out of the park! The room was clean, the beds comfy, and the staff kind, helpful, and welcoming. From housekeeping to the front desk to the breakfast attendant, we were treated like valued guests. The location was also awesome. Even during the evening rush it was easy to get downtown and back. It's surrounded by various dining and shopping options as well. If you're looking to a basic hotel for a fair price and attentive hosts, this is your place! We would definitely stay again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Scarlett2206, Thank you for choosing to stay with us and thank you for taking the time out to complete this review! I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Quaint hotel in a good location, especially if you need to stay a while"

4
monicatoomer1, Charleston, South Carolina 09/02/2018

Clean rooms and great service. Kim, the breakfast attendant, is awesome. She works very hard to ensure the food is always stocked and will get anything you desire immediately if it is not already out. Front desk attendants are also very courteous and helpful. The only recommendation I would have for the dining room is to have a selection of fresh cut fruit in addition to the apples, oranges and bananas that are already offered.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi monicatoomer1! Thank you for the feedback and for choosing to stay with us! We're happy to hear you were pleased with your room and the service provided by our front desk team and by our breakfast attendant, Kim. I'm sure she'll be delighted when she sees this awesome review, thank you for taking the time out to post it for us. We appreciate you and hope to see you again!

"Southern hospitality a it's finest"

5
oldgeezer58, Springfield, Massachusetts 09/02/2018

Stayed two nights enroute to Florida. Greeted warmly and graciously by reception desk. Room was clean, quiet and spacious. The staff at this location are outstanding! Breakfast was hot, plentiful and delicious. First time and this area and we asked the staff multiple "touristy" questions. They answered us with politeness an patience. t will be on our itinerary to stay at this Best Western again. Keep up the good work and thank your excellent staff for a great stay!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear oldgeezer58, It was a pleasure having you as our guest. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the convenient location, the clean and comfortable room, and the relaxing pool. We can't wait until you come back to visit us again!

"Clean but aloof staff and lackluster service"

3
User 06/02/2018

We stayed a couple of nights in comfortable clean room. But if you're hoping for friendly and attentive staff, you may be disappointed. If the food or coffee runs out before 10 a.m., don't expect any effort to them to accommodate or apologize. Staff could use training in customer service.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Paul T, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 843-571-6100.

"great place to stay, wish it was quieter"

4
Allan P, New York Mills, New York 04/02/2018

i had a great stay here, staff was nice, breakfast was great, room was clean. The only issue i had was the walls to the room were very thin and had very loud people staying next to me. neighbors were up till 1 with the tv blaring on one side and singing on the other side. I'm sure this doesn't happen all the time, but just something to watch out for.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Allan P! Thank you for the great review! We're so happy to hear you enjoyed the room, the breakfast, and the helpful staff. Thank you for staying with us, we appreciate it and can't wait to see you again!

"Great stay if you cruise!"

3
GM44903, Mansfield, Ohio 30/01/2018

I wish TA had a good rating because that's what this hotel is. It's not average but it's also not quite to the very good mark. It is, however great if you are heading out of Port Charleston on a cruise. Rooms were fine. Breakfast typical. Price to park and cruise was economical and the transports to and from the port were flawless and swift. A+ on the transfers. Hotel is close to downtown but Savannah Hwy is EXTREMELY busy with traffic. If I ever cruise out of Charleston I would likely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi GM44903! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Great location"

4
timothymU1073UI, Jupiter, Florida 29/01/2018

It has a great location. It is just outside Downtown Charleston on the main road into the center of town. The Airport is only a ten-minute drive away. Considering the prices of hotels in Charleston, this hotel has great value.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear timothymU1073UI, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Best Western"

5
User 29/01/2018

We stayed at three Best Westerns on this trip and this was by far the nicest. Still a motel, but the room was bigger and nicer than average. The free breakfast was good. It's about a 20 minute drive (without traffic) to old downtown Charleston. We had an electric car and there was a charging station just down the block within walking distance. There was a pool but we didn't use it.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Martin H, Thank you for choosing to stay with us, we really enjoyed having you here. The staff will appreciate it when I tell them all about the nice comments. Thank you for taking the time out to provide the great feedback. Thank you again, and we look forward to seeing you next time you're visiting lovely Charleston!

"Good price... questionable security"

3
Mitchell C, Nashville, Tennessee 25/01/2018

Wife and I stayed two nights. There are 2 buildings, and we were put in the sort of lower-end back section. At 1:30 am, someone tried to break into our room through the adjoining room door. My wife yelled at the person (I was sleeping under medication) and they ran out of their room and away. Admittedly we did not report it until the next morning, and they gladly switched us to a room in the front building. They had quite a few construction workers staying there, some of whom would stand around talking loudly in the parking lot. With this being an all outdoor entrance hotel, the sound of those conversations carry. Breakfast was fine, about what one would expect from an economy hotel. The staff was attentive, and that meant a lot with the security issue that came up. We probably wouldn't stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Mitchell C, Thank you for taking the time to post a review. We always appreciate guest feedback as it allows us the chance to improve our operation. I am sorry you did not thoroughly enjoy your visit with us, and were disrupted by the guests next to you. We strive to offer each guest a clean, comfortable room with excellent guest service. I have shared your comments with our team so they can understand how their actions affect our guests, and I'm glad they were able to provide a snese of security to you when the issue was brought to their attention. Again, thank you so much for your comments. We hope you'll give us another chance.

"Nice Stay"

5
Sonya D, Mason County, WV 22/01/2018

We arrived at 2am to our room. It was in perfect condition. This is an older hotel, but nice. We were located in the second building (not attached to the main building). The breakfast was great! Love the pancake maker.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Sonya D! We're so glad to hear you enjoyed your stay with us. Thank you so much for the kind review, and we hope to see you a gain real soon!

"Great place to stay before or after a cruise"

4
cllindse, Greensboro, North Carolina 22/01/2018

We looked for a hotel that had a free shuttle to and from the port and where we could park our car during the cruise. This really fit the bill. Our room was great with a comfy bed, microwave, refrigerator, beautiful bathroom and nice view. The staff was welcoming, fast, and very helpful. The shuttle service was very good with next to no wait time and with the shuttle waiting for us when we disembarked. Breakfast had several hot choices and was good. We will stay here again.

"Great hotel, great location,great price."

5
Renejazz, Miami, FL 19/01/2018

I was concerned that this Best Western wasn't located in the Historic District, so my first surprise was to find out that it is only 5 minutes driving to King and Meeting Streets!!! It was also close to every major tourist spot in Charleston, just a few minutes driving. The hotel is really good, VERY clean, GREAT breakfast included and a staff that it really is something else and makes the difference! If you are planning to go to Charleston and visit this city, do not waste your money in booking an expensive hotel where to stay. After all, you will spend most of your time outside and you will need a good place where to take a shower and rest at night in order to charge your battery for the next day. And with its location, close to everything, you will be more than happy staying at the Best Western and using the saved money in visiting more places and enjoying the fine restaurants this beautiful city has to offer.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Renejazz! Thank you so much for the 5 star rating and for the wonderful review! It was really a pleasure having you, and we're so glad you enjoyed your stay.Take care, and we hope to see you again!

"Great place to stay and for cruise parking and shuttle."

5
User 09/01/2018

Staff is friendly, rates are fair, being able to stay the night, leave my vehicle there and being shuttled to the port for my cruise was great. the continental breakfast was a bonus. Will definitely use them again for future cruises from Charleston,SC.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Jim D! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we can't wait to see you the next time you visit Charleston, cruise or not!

"Charleston "

5
User 07/01/2018

Great hotel Very central close to heaps of dining options and close to historic areas Rooms are spacious and very clean Breakfast was really good Only negative is people smoking all over the place as rooms are smoke free Buds everywhere and reeks of smoke

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear AmeliavdBerg, Thank you so much for choosing to stay with us. It was discouraging to read that you were not satisfied with the stay, and we would like to extend an apology to you. We certainly appreciate the feedback, as it will only help us to improve. We do hope you will consider staying with us again when you are back in Charleston. Thank you again.

"Great cruise package"

4
Jacinallhonesty, Wheatley, Canada 07/01/2018

Very convenient pre-cruise package available at this hotel. The shuttle service to and from the port worked out great. We did not even wait when we got off the ship, the shuttle was waiting for us. Hotel was clean and breakfast was included as well.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Jacinallhonesty! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Not What I Expected !"

2
poconohall, Tobyhanna, Pennsylvania 07/01/2018

I checked in to the hotel on my way back from Florida on 12/31/17 to visit some family. i booked the suite until 01/03/2017. The check in was smooth and fast and I went to the suite which was on the second floor. There are no elevators so you do have to carry your bags up the stairs. On first glance the suite seemed nice enough with a spacious living room and dining area with a flat screen tv,microwave and refrigerator and a bedroom and bath room but upon further inspection I noticed that wall outlets didn't work and the bathroom exhaust fan as well as some of the wall outlets to plug up shavers didn't work. As the outside temperatures dropped the living room area temperature dropped to 63 degrees even though I I had the heat set to 74 degrees which by the way was the maximum temperature you could turn the heat up to in the suite. I called the front desk the following morning and they did promptly send the maintenance man to try and correct the problems. He changed the heating system filter was was very dirty but it didn't make the living room any warmer because the problem was that the airflow to the living room air vent was not strong enough to deal with the cold temps which were in the 20's. I called the front desk asked to be put in a another room which they did but they didn't want to give me a room discount for the inconvenience of having to not only downgrade my room but also having to move to it in the cold until I threatened to go next door to the Sleep Inn. My wife did not want to wash our clothes because the laundry room was outside in the cold.( What a dumb idea that is ! ). The free breakfast was decent in a nicely appointed room overlooking the pool and the woman that was in charge of it was very nice. Overall my stay was disappointing and I would not stay there again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear poconohall, Thank you for taking the time to post your comments regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great breakfast!"

4
N6327JNjennab, Savannah, United States 07/01/2018

The breakfast had lots of choices! I was very impressed with that! We got in late and went straight to bed and then just woke up had breakfast and headed out, so we didn't really do anything else there, but the staff all seemed very nice.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear N6327JNjennab, Thank you for the comments! We're so pleased to hear that you were impressed with our breakfast options. We try to offer a wide variety of options so that everyone has something to enjoy. Thank you again, and we hope to see you back real soon!

"Best Best Best Western"

4
User 04/01/2018

Kim from continental services, was a delight, courteous and friendly . She provided much needed relief and break from the sub zero snow storm outside, where as such events are normally anomalous for this area.

"Great Value"

5
F3604KKdaniels, Cary, United States 03/01/2018

The check-in staff was very friendly. The room was in excellent condition, could not tell that this is a pet friendly hotel. GREAT value when you consider the rate. Less than 10 minutes from the tourist areas of Charleston.

"Great place to stay at an excellent value"

5
User 02/01/2018

I arrived after midnight and was greeted by very friendly front desk staff. She sorted out the mess I had made online a had me in my room in just minuets. upon arrival at my room, I was pleased to find a clean and modern room.I stayed two nights and would have stayed longer but had to get to my next destination!

"Best kept secret"

5
V3524SXmarkh, NJ, United States 31/12/2017

We were pleasantly surprised with the quality of this Best Western. Rooms were very clean, grounds were very nicely kept, but the best thing is their customer service. Staff is very friendly! My teenagers kept sleeping in and we got to breakfast late (10 min. til closing) They ran out of hot water but made me a pot for tea. We ran out of TP and when we called they were at our door within 2 minutes. At other hotels we would have to hunt them down for anything. We also brought our dog and they have ample areas to walk them. But please clean up after your own pets. Lots of customers did not. My kids want to go back in the summer to enjoy the pool area. We also like the fact it's a couple of miles outside the touristy stuff.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear V3524SXmarkh, I'm delighted to hear that you found your stay to be pleasant. We strive to provide the best accommodations and services to our guests, and we're happy you enjoyed the breakfast as well. Thank you for taking the time to fill out a review for us, we really appreciate it and we hope to see you again this summer!

"Decent property but breakfast could be better "

4
Franco B, Lima, Peru 29/12/2017

It's a good value motel near Charleston peninsula with friendly personnel. The room facilities are modern.The breakfast was a bit overcrowded I had to ask for eggs to be supplied and a bit of noise in the rooms as their are next to the parking

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello Franco B, Thank you so much for taking the time to post your comments, we really appreciate it. I'm happy to hear you enjoyed the property and the friendly personnel. Thank you again and we hope to see you soon!

"SC Christmas"

4
User 28/12/2017

It is a comfortable staying experience. It is conveniently located in the city. I found the music in the lobby very beautiful and with excellent taste. The breakfast was very enjoyable, which was also a great help to our travel schedule

"Bright, quiet, good pool, pancake autobot!"

5
Ontario76, Oakville, Canada 22/12/2017

We stayed 2 nights as we explored Charleston. Really liked this hotel for the comfortable rooms, well lit and spacious breakfast area and the fascinating pancake robot was memorable. It worked very well, because I just had to try it out and was completely satisfied. Staff in the breakfast area was hard working and always checking things were to your satisfaction. Pool got some use, but sunning on the deck was the priority after a day exploring. We would certainly stay again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Ontario76! Thank you for the wonderful review! Also, for choosing to stay with us of course. We are delighted to hear you enjoyed everything from the comfy rooms to the cool pancake maker and the pool. We can't wait to see you again!

"Great value"

5
mariahS4692HY, Richlands, United States 20/12/2017

Great stay and a great value compared to other hotels in the area. Room was well decorated and clean - staff is friendly and helpful. I would definitely stay here again! Not far from downtown restaurants or the islands.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi mariahS4692HY! Thank you so much for the great review, and for choosing to stay with us! We're so happy to hear you enjoyed everything, and we can't wait to have you stay with us again!

"Decent place"

5
harleythunder08, West Palm Beach, Florida 19/12/2017

Booked a room here last minute while taking a detour to Charleston off I95. Nice place, in a good location to down town, clean, friendly staff even offered my service dog a dog biscuit, not noisey at all, we slept well, the price for location was good too.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear harleythunder08, We thank you very much for choosing to stay with us last minute. We hope next time you'll be able to stay for a few more days so you can take in all the beauty and history Charleston has to offer. Thank you again, and we hope you have fun on the rest of your journey!

"Great value"

5
andrewcV1972RS, Charleston, United States 19/12/2017

Stayed at the Best Western in Charleston - quick Lyft/Uber ride to downtown. Great place to stay and prices were great! If you are looking for an affordable hotel that is not too far from downtown, this is a good place to stay.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi andrewcV1972RS! We take pride in being able to offer clean comfortable accommodations close to downtown with great service, without the downtown prices. We're glad you enjoyed your stay with us, and found it to be of great value. We hope to see you again soon!

"Nice, Clean & Affordable"

4
Djbeanman, Myrtle Beach 19/12/2017

Rooms were clean, grounds were well maintained. My stay was quiet and the breakfast was good. The location of the hotel was central in the West of the Ashley part of Charleston, making it easy to get around.

"Perfect location close to downtown"

4
Mogeltoft, Copenhagen, Denmark 18/12/2017

This Best Western motel is perfectly located a few miles outside downtown Charleston - thus much cheaper than staying in the city. Rooms are large and clean, there is a pool, and breakfast is a little better than basic (you can make your own waffles and pancakes). The girls in the reception are friendly - but you can't ask the about anything outside the motel's premises. Never mind.

"Charleston in the Rain"

5
User 11/12/2017

Booked this trip months ago and thought the price was good. After staying here it was a GREAT price. Clean rooms, friendly staff, good location to attractions. Will stay here again. Beaches are great!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear susannec367, Thank you so much for the lovely review, we appreciate it very much! It was a pleasure having you, and we can't wait to see you again!

"Excellent Hotel"

5
keithsK3398NY, North Augusta, United States 11/12/2017

Very nice hotel with a clean, quiet, safe and comfortable room. May only qualm is the fact this is the fourth review for a one night stay that I've been asked to participate in. How many more to go I wonder?

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi keithsK3398NY! We're so sorry you've been bombarded with emails! However, we are ecstatic to hear you enjoyed your stay with us. We thank you for choosing Best Western and we hope to see you again soon!

"great stay"

5
marcellah805, savannah, United States 10/12/2017

pretty outside and in,very clean and neat,room very comfortable and everything worked ! we have stayed at more expensive hotels and gotten much less. pleasant staff, good breakfast bar. room was a nice size - plenty of room to stretch out and be comfortable. very quiet too, we , we did not hear rooms next door. large shower and roomy bathroom.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear marcellah805, We're so happy to hear you had a "great stay" with us! We take pride in providing clean, quiet, comfortable rooms, and great service without the downtown prices. We're glad you were able to take advantage and we hope this means you'll come back to visit us again!

"Is ok"

3
Maddelin, Hollywood, Florida 09/12/2017

Staff was very friendly, the room was clean but we found 2 small rouches in the bed on our second day, Breakfast was ok not much selections. Overall the place is ok the best of it is the friendly staff

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Maddelin, Thank you for the information and for choosing to stay with us, we really appreciate it. We hope to see you again soon.

"Nice motel"

5
User 09/12/2017

I called directly to the motel to make reservations and was greeted by a very pleasant and helpful lady. She took my information and I requested a ground floor because I was traveling with pets. When we arrived, I was given a ground floor on the back side which worked out great for taking the dogs in and out. At nighttime the area was well lighted making you feel safer when going out at night. The doors opened up to the outside. We found the room to be clean and fresh. Everything was in working order. Breakfast the next morning was great and the lady attending to the area kept it clean and stocked. If you are on the backside of the motel, you will have to walk around the other buildings to get to the breakfast area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dasperson, Thank you so much for the kind review! We're happy to hear you enjoyed your stay, and that you were greeted by one of our very pleasant and helpful front desk agents, and that she was able to put you conveniently on the ground level. We're here to make things easier for our guests and we thank you for choosing to stay with us!

"Excellent Quarters"

5
I9272CLjohnb, Indianapolis, United States 05/12/2017

We wish to thank you for services at Charleston Inn. We were certainly not disappointed by any means with our stay there. We must confess that its location seemed a bit out of place, but certainly convenient. (Nothing wrong on BW's part at all.) We are certainly glad we trusted how we'd found Best Western in the past -- our stay there was very pleasant and the room was excellent! Frankly, this was the best room out of the three we stayed at. We didn't get to meet much staff because we left early morning to get to Fort Lauderdale.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear I9272CLjohnb, It was truly a pleasure serving you and we're so happy to hear you enjoyed your experience! We thank you for choosing to stay with us, and for taking the time to post your comments. We really appreciate it and hope to see you again in the future!

"Great Time."

5
tibo1, Ocala, Florida 04/12/2017

Everything on this stay was great. Great staff, great room,great breakfast, great location to Charleston downtown and reasonably priced. Could not have ask for more. The staff went out of their way to help us in any way the could. The grounds were keep up nicely. the breakfast staff was great also. Keep up the good work. Would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi tibo1! It was "great" having you, and we can't wait to serve you again! Thank you for choosing us, and for the wonderful review, we really appreciate it!

"Great hotel, good value, just outside of downtown Charleston"

4
Dave C, Leesburg, United States 01/12/2017

Stayed here five nights while we explored the Charleston area. Location was great, much lower price than downtown hotels but easy to get in/out of town. Breakfast was fine, included hot food items such as mini omelets, waffles, sausage, etc., as well as the other usual items for breakfast. Room was very clean and well maintained every day by the staff, who were always helpful and cheerful, but never obtrusive. I would definitely stay here again on a next visit to Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Dave C! We're very happy to hear you enjoyed your experience here with us and that you found the hotel conveniently located, the room well maintained, and the breakfast to be plentiful. We can't wait for your next visit with us!

"Nice Room"

5
Denese T, St. Petersburg, Florida 01/12/2017

Very courteous staff, nice room, awesome breakfast. The lobby was just decorated for the holidays, wonderful scent. Entire facility was very clean. Only a few miles from downtown Charleston. Able to pull right up to the door for easy unloading/loading of the car. Would definitely book again

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Denese T! Thank you so much for the kind review and for choosing to stay with us! We're delighted to see you enjoyed everything from the courteous staff, the clean facilities, the "awesome" breakfast, and the close proximity to town. We can't wait to see you again!

"Surprisingly Nice"

4
User 29/11/2017

Great hotel, unbelievably quiet, even though it was full every night. About 12 mins to the main tourist destinations. Given the price it was much nicer than I expected. Very clean, very helpful staff. Breakfast was not the best I've had, but was more than adequate.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Sam L, Thank you so much for the nice review and for choosing to stay with us! We're delighted to hear you enjoyed everything from the proximity to downtown, to the helpfulness of the staff, and we hope to see you again!

"Want a good night sleep? this is it!!!"

5
725tomi, Lynchburg, United States 27/11/2017

One of the best features of this hotel is the rooms in the back off the main road and away from the pool for peace and quiet. The pool is beautiful and the breakfast room is more like a dining room with a nice selection of quality foods. A must stay when in Charleston. easy access to downtown or the beaches.

"not what you think it will be"

2
82kathryns, Charleston, United States 26/11/2017

The rooms all have outside entry and the upstairs rooms must be accessed by an outdoor stair case lots of fun with luggage. Paper Thin walls so very nosy and the room was dirty. the picture and price indicate a much better hotel than it was --about the caliber of a motel 6

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 82kathryns, Thank you very much for taking the time to post your comments about your visit. We appreciate the feedback we get from sites such as this one. I am sorry you did not thoroughly enjoy your visit with us. We strive to offer each guest clean, comfortable accommodations with excellent guest service. Obviously, in your case, we fell short of our goal. Again, thanks so much for taking the time to post your comments. We hope you'll give us another chance.

""Go To" place in Charleston, SC."

5
mbM6225YE, United States 24/11/2017

Very clean. Staff was attentive and competent, including house-keeping staff. Everything worked as it should. Excellent value for the money. We definitely will stay at this location again. Parking was convenient to the room (room was quiet) and the motel is within walking distance to several excellent restaurants. Excellent value for the money.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi mbM6225YE! We're so happy to hear you've made us your "go to" place in Charleston! Thank you for making us your home away from home, and for the excellent review. We really appreciate it and can't wait to see you again!

"Last minute stay"

4
Pnutbutr3, Conway, SC 20/11/2017

This Best Western was nice and staff was nice. The quality of the room compared to the cost of the room were not compatible. The room rate was extremely high especially for a room with street access. The pool was beautiful and a nice size. I would stay here again, hopefully the rate will be less. The rate of the room was only a few dollars less than the Hampton Inn.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Pnutbutr3, Thank you for choosing us for your last minute stay! The rates do flex daily, and the weekend rates are typically higher in this area. Next time you stay, give us a call directly, and we can offer you a great rate!

"Charleston Vist"

5
U3248JGtommyl, Virginia Beach, United States 20/11/2017

super motel and staff excellent breakfast excellent location for visiting Charleston Rooms were very clean and beds were new and very comfortable my wife and I had a great motel experience and plan to come back soon

"Comfortable - Good location"

5
nycgal529, New York 18/11/2017

We were warmly welcomed by Shanavia. She was very helpful with explaining where our room was, breakfast hours, wifi pw, etc. Very pleasant and friendly. During our stay and at checkout - everyone at the front desk was always cheerful and helpful. The location was great. About 20 minutes to downtown by car. About 20-30 minutes to Drayton Hall, Middleton Place and Magnolia (to mention a few.) There are a lot of great places to eat in within a mile or so in either direction. Lots of outlets - especially bedside for cpap and charging. Bed was extremely comfortable. TV worked well - lots of stations and viewing guide. The room was very clean and large. King bed with sofa and coffee table. Breakfast room was large, clean, very nicely decorated and the selection of food was generous. No complaints.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi nycgal529! Thank you so much for the wonderful review and for choosing to stay with us! We know it takes a lot of time and effort, and we really appreciate it. We're ecstatic to hear you loved everything from the service, to the location, the comfy beds, and the breakfast. Having a lot of outlets in the room is definitely helpful, too. It sounds like you saw a lot of what beautiful Charleston has to offer, but there's so much more! Hopefully you come back to visit us again to take in the rest of the sites!

"Clean, comfortable, very good breakfast"

4
frugaltravelerDenver, Louisville, Colorado 11/11/2017

We stayed three nights and were very pleased with our room. It was at the back of the hotel (farthest from the highway) so it was very quiet. The room was comfortable and clean. The included hot breakfast was a step above the usual breakfast offerings. The sausage patties and eggs were a welcome addition to the usual waffles, cereal, yogurt, etc. There were even biscuits and gravy! The front desk staff was genuinely friendly and helpful. The location right on the highway made it easy to get downtown quickly without paying the exorbitant prices for staying downtown. I would definitely stay here again if I were in the area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi frugaltravelerDenver! Thank you for the feedback and for choosing to stay with us! We're happy to hear you were very pleased with your room, and that you enjoyed our breakfast spread. We appreciate you and hope to see you again!

"stay oct 29-30 2017 cruise package"

5
joey b, knoxville, tn 11/11/2017

booked primarily for cruise package, was not disappointed. shuttle ran as scheduled, room was nice and clean, everything in room worked, desk was nice and helpful, breakfast was very good with hot and cold selections, ample restaurants located nearby just couldn't ask for a better stay. when we cruise out of charleston again, best western will be my first choice..thanks best western zero complaints...

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi joey b! We hope you had a great time on your cruise, and thank you for making us apart of the trip! We're so glad to hear you enjoyed everything from the ease of booking, to the breakfast, and the convenience of parking and being shuttled to and from the port. We hope to see you next time you're cruising out of Charleston!

"Reasonable room"

4
jpbmn, Bloomington, Minnesota 09/11/2017

A comfortable room with a nice breakfast in an ideal location for the Charleston area. I loved the Angel live oak tree in Johns Isaland and Folly Beach - unique seashore town. I saw two plantations and spent time in historic Charleston with its great dining.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear jpbmn, Thank you for the review! We're so happy that you chose to stay with us, and to have been able to provide suggestions on where to go and what to do in the area. We're delighted that you got to take in all that beautiful Charleston has to offer, and we can't wait to see you again!

"Very nice and quiet"

4
ClosetoFlorida, Schaumburg, Illinois 08/11/2017

Check in was a breeze and our room was on the ground floor. Room is very clean and beds comfortable. Breakfast area is large and good selection. The weather was nice enough to eat outside in a nice area. Landscaping is very good. This is the 3rd BW we have stayed in the last 3 nights and it is the best one so far. Would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello ClosetoFlorida! It is always great to hear when our guests enjoy their stay! We take great pride in providing excellent customer service and amenities to make your stay in Charleston the best one. We hope this means that you will be staying with us again soon!

"Relaxing Cruise Package"

5
JDH03457, Munsonville, NH 07/11/2017

Stayed on a cruise package. We done this here before and never disappointed. This is very convenient both driving into Charleston from I-526 and for the shuttle to the port. My suggestion is to arrive early and just relax. Great BBQ within a very short walk.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear JDH03457, I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Exclent place to stay"

5
toddmV4260KM, Monroe Township, United States 06/11/2017

I highly recommend this hotel. They are pet friendly which is important to me. My room was spotlessly clean when I arrived for the night and it was extremely quiet being far away from the main roadway.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi toddmV4260KM! Thank you for the "excellent" review, and thank you for choosing to stay with us! We really appreciate it, and the recommendation. Hope to see you again soon!

"hotel cruise package"

5
danieljM9869CS, chillicothe, United States 05/11/2017

great hotel,clean,nice breakfast,very helpful staff,shuttled to and from cruise port safely and quickly.what else is there? they even helped us figure out our navigation equipment since i am not very tech. saavy?

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear danieljM9869CS, It was our pleasure serving you, we're so happy to hear everything worked out well with your stay, and we hope you had a great time on the cruise! Be sure to come back to visit us again, there's lots more to do around this beautiful city!

"Excellent value and clean hotel with friendly staff"

5
themartins565, Cincinnati, Ohio 01/11/2017

We stayed at the hotel for two nights while waiting to sail out on a cruise ship. The hotel was recently redone. It was clean and comfortable, with beautiful grounds and large pool. The staff was friendly and helpful and very professional. Breakfast was good with many fresh options. The cruise and park option worked out well, with a smooth transfer too and from the port and safe parking for out vehicle. I would stay here again any time!

"Wonderful stay!"

5
User 31/10/2017

This is a really nice hotel with a great friendly helpful staff. The grounds and room were very clean with the amenities you would expect from a hotel these days. I had been by this hotel many times and have usually stayed at the Sleep Inn next door but when Choice Hotels screwed me out of promotional points for recent stays, I cancelled my reservation at Sleep Inn and reserved here. I am so glad I did. Anymore Choice Hotels I have stayed at have been a toss up as to whether you get a gem or a dud but I was very impressed with Best Western. If this hotel is an example it looks like they have upped their game and I will be using them from now on.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Pamela S, We're so happy to have been able to meet your needs. Thank you for choosing to stay with us, and for providing such wonderful feedback. We're glad you were impressed, and we hope this means you'll be staying with us next time you're visiting beautiful Charleston!

"Overnight stay"

5
User 31/10/2017

Hotel was easy to find. Nice appearance with easy access to highway. Staff were pleasant, helpful and neatly dressed. Clean lobby, dining hall and guest room. Comfortable beds in guest room. Good breakfast selections with large dining all.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the wonderful review, bdgoss! We're so pleased to hear you enjoyed everything from the ease of finding the hotel, to the pleasant helpful staff, to the clean facilities, and the comfy beds. We can't wait to see you again!

"Vacation getaway"

5
sheilamaier, Chattanooga, Tennessee 30/10/2017

We stay here every time we visit Charleston. The hotel has the best breakfast and the staff has always been accommodating. It is a short distance to any of the local beaches and downtown Charleston. We look forward to our next visit.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear sheilamaier, It's always a pleasure having you, thank you for your loyalty to us! And thank you for the kind review, we really appreciate it. We can't wait to see you next time!

"Good, but not great. Ok for the price. Busy"

4
Q4059AErobertp, Saint Helena Island, South Carolina 29/10/2017

Nicely repurposed older motel. Rooms are fresh, but dark. Limited natural ventilation. Old, noisy AC fan. Breakfast was typical motel fare. Fresh fruit would be a plus. Ran out of coffee 2x in 3 days.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Q4059AErobertp, Thank you for the feedback and for choosing to stay with us. We appreciate it and hope to see you again!

"Nice place for good price."

4
melissamV9133JB, Birmingham 24/10/2017

This hotel is close to several restaurants and conveniently located for sightseeing. It is comfortable and had a full hot breakfast. The staff was very helpful. Our tub drain was stopped up, and they came to fix it immediately after we reported it. Rooms open to the outside, no inside corridors, which is what we prefer.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi melissamV9133JB! We are so excited to hear you had a pleasant stay with us! We are always happy to be the hotel of choice when guests come to visit such a beautiful city like Charleston. There are so many activities and restaurants to try so you will have to come back soon to enjoy them all, and we cannot wait to see you again!

"Great location!"

4
JRF11983, Lancaster, Pennsylvania 23/10/2017

My wife and I stayed here for 4 days. It was clean and quiet. The staff was super friendly. We ate breakfast here twice (included with the stay) and it was what you'd expect - eggs, waffles, yogurt, etc. It is 15 min from downtown Charleston which was perfect for us, and there are several AWESOME restaurants within a mile or two.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear JRF11983 Thank you so much for the kind words and taking the time out to complete this review. We appreciate it very much. I'm so happy to hear that you enjoyed your stay with us! I'll certainly pass the along the great feedback to the team. They take pride in the work they do, and it's rewarding for them to hear about how they make such a positive impact on peoples' experiences. Thank you again and we hope to see you soon.

"Visit to Charleston SC"

5
MKPL4-15, Boston, Massachusetts 23/10/2017

Great value....clean....friendly service and very good breakfast. Location was close to downtown with lots of options for places to eat. Had a Dunkin Donuts nearby!!! Great for lovers of DD coffee! Best Western was a much better value than the downtown hotels....and so easy to get to. Greeted warmly by staff. During our road-trip to North and South Carolina we stayed at 4 different hotels....this was by far the best.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MKPL4-15, We really appreciate the feedback! We do our absolute best to provide Southern Hospitality to all of our guests; it is rewarding to hear that our efforts are being recognized. Again, thanks for the wonderful comments and for choosing to stay with us.

"Great Stay!!"

5
kathleenhR8022HC, New York, United States 23/10/2017

The hotel is in a Great location.The rooms are extremely clean and comfortable. Staff us very friendly, polite, professional and helpful. Ample parking which was free and internet was great as well!! I would definitely stay again!!

"My Son's Wedding"

5
lindakF2368AG, Aurora, United States 23/10/2017

We flew to Charleston for my son's wedding and had a wonderful stay at this hotel. The staff was so nice and the rooms were big and comfortable. It was also in a great location close to downtown Charleston so we got to do lots of site seeing. Loved the history there. Thank you Best Western Charleston Inn!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi lindakF2368AG! Our team was delighted to have you as our guest, and we are glad that we could accommodate you to make your experience a pleasant one while you were in Charleston for such an exciting event. We strive for excellent service, and we definitely glad to have such a caring team. We hope to see you again in the near future!

"Fantastic stay close to downtown Charleston"

5
marydX6187ET, Hendersonville, United States 19/10/2017

We booked this hotel due to the close proximity to the downtown Charleston area as well as the great value. This hotel had one of the highest ratings in the area and it did not disappoint. Only a 10 minute drive to downtown helped to make this an easy place to visit.

"Summary of stay"

5
833dickb, Indianapolis, Indiana 19/10/2017

The hotel was nice enough for the price. We liked it and enjoyed our stay. Breakfast was just ok, eggs were scrambled but in one big lump. sausage patties both days, should alternate with bacon or links.

"Ideal base"

5
CaptainswifeCannes, Cannes 17/10/2017

This was an ideal base for exploring the Charleston area. Better value than in town itself with ample parking and quiet, peaceful nights. Our room was clean and comfortable and there is a good sized pool to relax by. They were a little unbending when my husband asked for a late check out as he had an evening flight but other than that it was very good.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear CaptainswifeCannes, It was a pleasure having you and your husband as our guests. Thank you kindly for taking the time to provide such a lovely review for us. We're so pleased to hear you enjoyed the convenient location, the clean and comfortable room, and the relaxing pool. We hope you come back to visit us again sometime!

"Great getaway"

4
SamanthaKensington, Bridport, United Kingdom 16/10/2017

Great hotel for a few days getaway and visiting Charleston. Fantastic pool and friendly staff. Access to local planet fitness gym. Breakfast provided by Kim. Really tasty. Diner very clean and well laid out.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi SamanthaKensington! So glad to hear you enjoyed everything! Thank you for mentioning all of the wonderful amenities we have to offer, and for taking the time to post a review for us. We really appreciate it, and hope to see you again!

"Pleasant Animal Friendly Hotel"

4
Brett E, Arlington, United States 16/10/2017

This was another good BW hotel. There were no problems and the breakfast was good. The bed was comfy. It was the quality you expect from BW hotel. The TV was on when I walked in and Star Wars was playing so that was a good sign.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Brett E, Thank you for your loyalty to our BW brand! And thank you for choosing to stay with us. We're happy to hear you enjoyed your stay, and that we were able to make it a pleasant one. Hope to see you next time you're visiting Charleston!

"We love this place!"

5
Hope B, Savannah 12/10/2017

We've always enjoyed our stays here and love the updates they recently made. The new decor and furnishings are very nice and well laid out. Our room was exceptionally clean and the bed was so comfortable (and I have back problems). The free breakfast is the best anywhere and the dining area is very welcoming. The staff is wonderful and check-in and check-out were quick, easy and friendly. The location is also very convenient. I can't say enough about this place!

"Good Stay"

4
amherst_reader, Newburyport, Massachusetts 12/10/2017

No question: the best part of this hotel is its large pool with plenty of lounge chairs and nice landscaping. This is not your average roadside motel pool. It's relatively private, well away and hidden from the road, and is surrounded by a large patio with lots of seating. Most of the rooms are double doubles (and by that I do mean double, not queen, beds--so if you're a big guy, be careful when booking!). The rooms are clean, well air-conditioned, and have the expected amenities. The breakfast has ample choices, although a major disappointment was the biscuits (hard and doughy) and gravy (loaded with sausage but sludge-y). In addition to the make-your-own waffles, they also have a pancake maker, which, at the push of a button spits out two hot pancakes per serving. Ingenious! The staff is very polite and efficient. Be warned: if your room ends in 20 thru 49 you will get your morning exercise walking to breakfast! This is good, though, because there is no workout room (passes are available to a Planet Fitness). There are second floor rooms but no elevator, so you will have to hump your luggage upstairs. A sign says help is available, but you will have to call the desk. FYI: although the hotel description doesn't mention it, there is a coin-op laundry for guests. Finally--when you go to fetch ice, be sure to bring your room key because the ice machine won't work without it. You are literally minutes from downtown; however, at "rush hour" the traffic on the Savannah Highway (Rt 17) is very, very heavy and there is a traffic light on just about every block. Be prepared for a lot of stop-and-go.

"Great breakfast"

5
D-31947, Cedar Lake, Indiana 12/10/2017

KIM. Is amazing, she greets everyone with her friendly smile and welcoming personality. Every morning we had a great breakfast. She was very knowledge of the area. Would recommend this place to stay. Great location, good food, friendly personal.

"Overnight stay b4 cruise "

5
Runnermom81, Floyds Knobs, Indiana, United States 08/10/2017

Nicely located hotel, pool outside the supplied towels and pool noodles, staff was pleasant too. Clean room too! Price great for its purpose also. Win win. Free wifi, parking and breakfast. Room also came with hairdryer, iron and ironing board, plenty of towels and hotel amenities (soaps, shampoo and lotion).. it also has tons of wall charger options for all those electronics for you & guests.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Runnermom81, It was our pleasure serving you! Thank you so much for choosing to stay with us, and thank you for pointing out some of the great amenities our hotel has to offer. We hope you come back to visit us again soon and have a great weekend!

"EXCELLENT PLACE TO STAY"

5
E1950YQdonc, PEMBROKE, United States 08/10/2017

Had never stayed at a BW before. BW Charleston was very CLEAN, the room was very SPACIOUS, the STAFF was very helpful & friendly. We enjoyed the afternoon by the pool. Lots of choices nearby for an evening meal. And the following morning I ate a delicious breakfast outside while I read the USA Today that was FREE. Definitely staying there again when near Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear E1950YQdonc, Thanks so much for taking the time to post such a wonderful review. We really appreciate the fact that our guests get to communicate with us through forums such as this one. I was very happy to read that you enjoyed your visit with us, especially your interactions with our staff. We make every effort to hire associates who have a passion for service. It appears that we are on the right track. Again, thank you for your comments. We really look forward to seeing you again.

"Not what I expected"

2
User 05/10/2017

After staying at the Best Western in Myrtle Beach for 4 nights , my husband and I looked forward to another wonderful stay when we checked into the Best Western in Charleston. Much to our displeasure this was not the case. Upon arrival in our room, we found an air purifier running and sitting on the desk. There was a bottle of cleaning solution left in the bathroom and no soap was available. When calling the front desk, the clerk offered to move us to a new room but we opted to stay and have the room cleaned instead. The maintenance man came up and got the purifier and the cleaning solution and brought several bars of soap and some lotion. The next morning when I went to take a shower, I moved the shower curtain and found a washcloth left from the previous guest hanging on the curtain rod. It appeared that this room was not thoroughly cleaned after all. I expressed my displeasure upon check out and was refunded $50 out of our total cost.

"A Gem!"

5
MNM1011, Decatur, Illinois 02/10/2017

What's not to like here? The rooms are well-maintained and very clean. Our sleep experience was wonderful. The landscaping is excellent and so much more than you would expect in an inexpensive hotel. The pool area is large and well-maintained. Breakfasts were more than you normally get, with waffle irons, a pancake machine, eggs, sausage, biscuits and gravy, fruits, cereals and more! The breakfast area is large and very clean with outside dining available. It's a small point, but the business area has Apple's Air Print so I could print wirelessly without any security issues. Loved that! The staff we encountered were all very friendly and eager to make sure we had everything we needed. I also like that the front desk is staffed 24 hours and the night manager was fine with my 5:00 AM appearances for coffee. This hotel is about 15 minutes from the old-town but also has a lot of dining choices nearby. We would definitely stay here again!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi MNM1011! Thank you so much for taking the time to post such a wonderful review for us! Our team works really hard to make sure our guests love their stay, and I'm sure they'll be ecstatic when I share this with them. It was a pleasure serving you, and we look forward to your next visit with us!

"Convenient Location, Hotel Renovated(?)"

4
Bill G, Salem, IL 30/09/2017

We did a park and cruise and it worked out great. The shuttle was convenient and our car parked great where it was - it felt secure. The hotel looks like it's been recently renovated and looks great. Recommended.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Bill G! Thank you so much for the awesome review and for the recommendation! It's great to hear we make things so convenient for our cruising guests. We hope you had a great time, and we can't wait to see you for the next one!

"Good experience"

4
Steve T, Fort Wayne, IN 26/09/2017

We used the Park n Cruise package to stay here prior to leaving Charleston on a cruise. The room was great, breakfast good, transportation to and from port went smooth. We will stay here again next time cruising from Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Steve T! We pride ourselves on making things a lot less stressful when it comes to cruising, and we're pleased to hear that we made things run smoothly for you and your family. We hope you had a great time on your cruise, and we can't wait to see you again for the next one!

"Enjoyed Staying Here"

5
wemblelw63, Victoria, Canada 25/09/2017

We had a spacious king room. The bed was very comfortable. The staff were friendly and helpful. The breakfast was very good and items kept well stocked. Great coffee! The pool was great and we used it most days after sightseeing. They are painting the buildings so they look fresh and nice.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear wemblelw63, We're delighted to hear that you "enjoyed staying here!" We love to hear about the great experiences our guests have with us, and we thank you for taking the time to post your feedback. We appreciate it and hope to see you again soon!

"Great Place"

5
Patti C, Charleston, South Carolina 23/09/2017

We stay at the BW Charleston In every time we are in the area. We travel with our crate trained dog and they are always happy to accommodate. We also need a room for the disabled. The room is always spotless. The breakfast is really nice. The entire staff is helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Patti C! It's always a pleasure having you and your family stay with us. Thank you for your loyalty, and for the kind words. We appreciate it and can't wait to see you again!

"Vacation"

5
9shirleys, Hendersonville, North Carolina 21/09/2017

I found the staff to be extremely friendly, professional and went out of their way to be respectful and helpful. It was such a pleasant experience to see such nice staff during a time when there is so much negativity going on in the world. Your employees should be told they are exceptional.b

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 9shirleys, It was our pleasure serving you. Thank you so much for the kind words, it means a lot to us to hear about the exceptional service we strive to provide. We hope you come back to visit us again real soon!

"Seeing the Eclipse and my daughter"

5
JohnGabb08882, South River, New Jersey 15/09/2017

Arrived on the 21st ahead of the eclipse. Staff was really great - offered 'eclipse glasses' while we waited for room. view the eclipse and had a great time. The free breakfast was great - Kim needs to be singled out on this. A tireless worker - great person. Very helpful - and great with helping the little ones get what they needed and also cleaning up after them. She kept everything running smoothly. Refilling all of the items, and a generally nice person.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi JohnGabb08882! Thank you for recognizing Kim, and her outstanding customer service skills! She's a gem, and we're lucky to have her. We're so glad to hear you enjoyed everything, and we hope this means you'll come back for another visit sometime!

"Fabulous"

5
heatherpS8446DF, Honea Path, United States 15/09/2017

Room was so clean and beautiful. Y'all have a gorgeous hotel. I've always heard good things but wow. Will definitely stay there again. It was close to everything we planned to do and see. I loved I was 20 minutes from everywhere we wanted to be. My only disappointment was things being closed that we hand planned to do because of IRMA. So I will definitely be back when the weather's better.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear heatherpS8446DF, Thank you for choosing to stay with us, and for the feedback, we really appreciate it! We hope to see you again soon, the weather's been beautiful this past week! =)

"Running from Irma"

5
johnfK7016GK, Port CHarlotte, United States 14/09/2017

We traveled a long way to find a hotel to accommodate us. They were friendly and professional, and we would definitely return. They have an excellent breakfast, and they are pet friendly. They understood we were scared and exhausted, and they couldn't have been more gracious.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear johnfK7016GK, It was our pleasure being able to accommodate you during the Hurricane. We're happy we were able to ease your fears, and keep you safe during the storm. Hopefully you can come back to visit us again so you can see how beautiful Charleston is when it's not raining. Until then, take care!

"A Happy Customer"

5
dlawr15022, Hilton Head, South Carolina 14/09/2017

We were able to get a room at BW when we evacuated for Irma. Our handicapped room was very nice and the hotel was pet friendly! We found the location to be very convenient to everything and the staff was very accommodating and friendly. We would definitely stay there again, hopefully for pleasure and not for another evacuation.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dlawr15022, We're so pleased to hear you enjoyed your stay with us! We can't wait to see you again, especially if it's for pleasure next time. Thank you for taking the time out to post your comments, we really appreciate the feedback and the effort it takes!

"Very pleased customer"

4
Roger S, Cape Coral, United States 13/09/2017

Great hotel to stay if you have a pet traveling with you...hotel room was quiet with solid walls, hotel staff is friendly and service-oriented. My family and I stayed three nights there during Irma (hurricane) after driving 500+ miles from SW Florida. We were fortunate to find a hotel with vacancy and is pet-friendly to boot (we had our two Pomsky pups with us). Definitely recommend this hotel for its reasonable cost, friendly staff and quiet rooms...the daily complimentary breakfast is handy, and offers a variety of food selection.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Roger S, Thank you so much for the feedback and for choosing to stay with us! It was our pleasure being able to serve the families in need, and their furry friends, during the hurricane. We're glad we could make things easier for everyone, and we hope you get the chance to come back and visit us again!

"Perfect"

5
User 13/09/2017

Everything about our stay was Great! Could not have asked for anything more...it was a very nice place to stay. We evacuated from Brunswick Ga during hurricane Irma. The drive to the motel was easy and the motel was conveniently located. Over all it was perfect! We really like BW.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi F5300LUrobc, It was our pleasure serving you! Thank you so much for the kind words and for choosing to stay with us! We're delighted to hear you enjoyed everything, and that we could make the experience "perfect" for you. We hope you come back to visit us again sometime!

"Great hotel"

5
mistylb, Commerce, Georgia 10/09/2017

This was a great hotel for the money. We had a slight issue with our room but we were moved to a new room. The front desk clerks were great. We had to leave early due to unforseen circumstances but I would stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mistyb, Thank you so much for the kind words and taking the time out to post your comments. We really appreciate the effort! And thank you for choosing to stay with us during the unforeseen circumstances, we appreciate the business as we know you have a lot of places to choose from in the area. We hope to see you again real soon!

"Best Western"

5
User 07/09/2017

Our stay at Best Western in Charleston was very relaxing and accommodating. Our room was clean and the beds were some of the most comfortable I've ever slept on in a hotel. Kim set up a great breakfast for the guests and she was extremely kind to everyone. The pool was clean and the grounds were beautiful. This is definitely the hotel to use if you are staying in Charleston.

"Very Polite Customer Service"

5
nickn933, Wilmington, United States 07/09/2017

Check in was a breeze, the room was clean & designed well, the bathroom was spotless, the bed was comfortable, and check out was easy as well. Everyone we came into contact with was friendly and professional. We enjoyed our time at this hotel and wanted to give a special shout-out to Shanavia, Angel and Da-Quana for their exceptional service. We will definitely stay again when in the area.

"Best Western"

4
518julianeb, Newton Falls, Ohio 06/09/2017

The staff was very friendly. Breakfast was good, pool was nice, room was good, beds were comfortable. Cleaning staff was very helpful. Are was good. Only a 5-10 minute drive to food or dollar store (in case you forget googles).

"Getaway in Charleston"

5
Larry W, Spartanburg 06/09/2017

Very pleased with overall stay. We plan to come back here on our next trip to Charleston. No complaints about room. Very clean and comfortable beds. Good continental breakfast. Would liked to have variety of meats for breakfast, not just sausage. Great large pool, 10' at deepest end. Short drive into historic Charleston. Lot's of eating places nearby. Great stay.

"Nice, comfy stay."

3
User 05/09/2017

The room was clean. Plenty of towels etc....Beds were comfy although the extra blanket i asked for was "rough" They definitely need new blankets. "Service" was quick. I had to call for the refrigerator knob to be turned up (there wasn't one) maintenance came right over & fixed it. The hotel location is "good". It wasn't far from anything that we'd plan to do. We got everywhere within minutes. Breakfast is included & the selection was nice. Our breakfast attendee, Kim, was exceptionally attentive, friendly & kept the dining area clean!

"Dog Hotel"

3
USTravelLover, Harrisburg PA 30/08/2017

Room numbers were hidden behind a wall for some reason. It may have been the rain and damp weather, but I turned the fan off, because the temperature was fine without a/c, but with the people noises outside and the smell of dogs in my room, I had to turn the fan on, just to control the smells and noises. I could hear every wag of the dog's tail beating against the floor upstairs and the people outside were not considerate of other guests when they talked loudly outside into the night, while others were trying to rest. The breakfast was good and the beds were comfortable, but not a high quality experience for me.

"Best Breakfast and great location"

5
Aimee005, Chicago, Illinois 29/08/2017

I loved Kim, the lady working breakfast. She was so nice and the food was plentiful and phenomenal! Best hotel breakfast hands down and best service from Kim! The rooms were nice and neat and the location was very close to the main district.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Aimee005, Thank you for the kind words, especially about our super-star Kim! We really appreciate it, and we can't wait to share this with her. We hope you come back to visit us again!

"Decent, nothing out of the ordinary"

4
User 29/08/2017

We traveled as a couple, rented a room with a king size bed, were located on the first floor. The room was what one might expect, nothing to distinguish it good or bad. The service at check-in was prompt and friendly. Daily room service was neat and clean. Breakfast room was busy, some temporary shortages on food but quickly replaced. On check-in we could not get on-line, messages kept coming up that the network was at capacity. Considering this was 6PM that seemed unlikely. I notified the desk and the two folk there said they never had encountered this before. I tried again and found an 800 number at the bottom of the page so I called it, got a tech directly, and he checked and said the router was not releasing addresses when people retired from the network. He rebooted the system and 6 minutes later we were on and had no further problems. When I went to check out I stood in line four feet or less from a young man who was asking the receptionist for a change of room. They had been there two days, and he, his wife, and 2 children were suffering from multiple bites, red pin pricks he called them and he mentioned picking up a towel from the floor and finding multiple bugs on it. He was told he they did not have a room available to which he could be immediately moved, but he said they would go to the pool area and wait. He was dark haired, about 30 yrs of age, and wore a grey T-shirt with the words Southern Pines Fire on the back of it. We had no problems of this sort, but I felt obliged to report what I witnessed.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Nate W, Thank you kindly for taking the time out to post this review. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Also, we do have regular service to prevent pests, and have contacted our pest control company to inspect the room the gentleman reported having an issue with. Thanks so much again for the feedback and please accept my apologies that you didn't receive the superior service you deserve.

"Great experience during eclipse"

5
thomaslH3709VV, Titusville, Florida 28/08/2017

Staff great, clean, clean, clean... nice pool deck. Lots of parking, not loud area. Perfect place for a fault to grab a few days away from home. We were even given eclipse glasses the day of the eclipse awesome.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear thomaslH3709VV, Thank you for choosing to stay with us and for the feedback! We're so happy you enjoyed your stay and that you were able to make it for such an epic event. We were happy to serve you and we hope you come back to visit us again!

"Best place to stay when away from home"

5
R1158WVpatriciah, Lodi, United States 28/08/2017

I will definitely recommend Best Western Hotel to all I know. MY daughter, who lives in Charleston, stopped over to see my room and your hotel and intends to tell anyone who visits her to go to Best Western.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for the 5 star rating and for the recommendation, R1158WVpatriciah! Also, for taking the time out to post a review for us, we very much appreciate the effort it takes. Hope to see you next time you're in Charleston!

"Very good hotel"

4
218shelbyd, Harwinton, Connecticut 21/08/2017

This place was awesome. My boyfriend and I came to Charleston on vacation and we loved the hotel. The colors were very vibrant and the environment was beautiful. We loved the pool and the bed was very comfortable! It is more of a motel type but we liked that because the rooms were easily accessible. I would definitely recommend!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 218shelbyd, We're so glad you chose to stay with us and we're so happy you loved the hotel! Thank you for the recommendation and for taking the time out to post a review about your experience here with us, it means a lot. We hope you come back to visit again sometime!

"pool is amazing!"

5
grandmaBeecher_Il, Beecher,Il 18/08/2017

we loved the pool! Clean and refreshing and pool toys for the kids. All is good. WIFI good. Breakfst good. Location good. Room good. Bed good. Service good .Bathroom good. Number of outlets good. Check in was good. Check out was good. Places nearby to eat was good

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi grandmaBeecher_Il! We loved having you as our guest! Thank you for the kind words, and for choosing to stay with us. It was a pleasure having you and we hope to see you again soon!

"Really enjoyed it!"

5
leeandgails2017, Jackson, South Carolina 17/08/2017

This hotel was very clean, well maintained, and had a lovely pool area. Check out was at noon, and had a breakfast available until 10.30 a.m. Convenient because who wants to be rushed while on holiday? Very friendly staff. Pet friendly. Will most definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi leeandgails2017! We're so happy to hear that you "really enjoyed it!" It Thank you so much for the lovely review, we really appreciate the effort it takes. We hope you come back to visit us next time you're in Charleston!

"Good Choice"

5
Ellie F, Wantagh, New York 16/08/2017

We needed to find a place that would welcome our dog and this was a perfect choice. The room was more than adequate and on the first floor making it easy for us to take her out. The free breakfast was excellent

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Ellie F! It was our pleasure serving you and your furry friend. We're so glad you enjoyed the breakfast and the convenience of being on the first floor. We hope this means you'll be coming back to see us again!

"Good value for the night in Chucktown "

4
Nonsinedeo, Summerville, South Carolina 16/08/2017

Was in Charleston on a Weekend and wanted to stay as close to the peninsula as possible without breaking the bank. This is a good location for a reasonable rate, just a quick Uber ride downtown. The hotel is clean, the beds are comfortable and the breakfast is good. The woman working the breakfast area could have used some help, but that was no fault of hers and more to do with the despicable behavior of some of the "guests"..despite that, I would have no issues staying here again !!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Nonsinedeo, Thank you for taking the time out to post a review! We really appreciate the feedback. Looking forward to seeing you again!

"Great location"

4
User 16/08/2017

Enjoyed our stay. Close to James Island, Folly Beach and downtown Charleston. Room was clean and beds very comfortable. Breakfast was good quality with plenty of choices. The hotel was clean and well kept. Did not use pool but was a very nice area. Plenty of parking. This is a two story hotel and there is no elevator. Something to keep in mind for handicapped people.

"Would recommend"

4
Scout5ca, London, Canada 15/08/2017

We wanted a place that was easy to access downtown (Old) Charleston but didn't really feel like paying 300+ a night to sleep. This place is a great location. Less than 15 minutes to Downtown easy to access. Lots of parking. Many really good restaurants close by. Staff was friendly and helpful. The buildings are older but well maintained and clean. Great pool! Pleasant surprise. It is huge and clean and lots of seating.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear mnswp2, Thank you for taking the time to post your comments, and for the recommendation! We really appreciate the feedback. I was delighted to read that you enjoyed your recent visit with us and that our staff was able to provide such friendly and helpful service. As we share these reviews with them, I am sure they will be excited to know their hard work was noticed and appreciated. Again, thank you for your comments. We look forward to serving you again!

"Awesome."

5
ShellyAteHere, Parma, Ohio 08/08/2017

Loved the pool, gardens, breakfast and room decor. We would definitely stay here. Switched to Holiday Inn right down the street on our second day in Charleston because the other couple we booked rooms with had a reservation there for day 2 of our trip. I was so disappointed in having to transfer from the BW. I loved this hotels gardens and the pool was lovely. Awesome, awesome breakfast--omelets, waffles, pancakes with pecan syrup . . .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi ShellyAteHere! So glad to hear you had an "awesome" stay with us! It was really a pleasure having you. It's wonderful to hear such great feedback from our guests, and we're sorry you had to switch places on your 2nd night. I guess it just gives you a reason to come back to visit us again, though. Hope to see you soon, and thank you for choosing to stay with us!

"Roach hotel"

1
User 06/08/2017

I had to change rooms. I saw flying roach. In middle of night second room same thing. The toilet water pressure was not good and,made a fog horn sound during flush. Second room had mix matched bed one high bed one low bed. Rolled over to syrup or drink stains on side of night stand. Filthy!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you kindly for taking the time out to post this review. I am very disappointed to read this as this is definitely not the type of service we are used to offering. I apologize that the room cleanliness was not up to standards. Do know that this has been brought to the attention of my housekeeping supervisor who is working on ensuring this is no longer an issue. Also, we do have regular service to prevent pests, and have contacted our pest control company to remedy the issue you've reported happening in your room. Thanks so much again for the feedback and please accept my apologies that you didn't receive the superior service you deserve.

"Nice Property "

4
User 01/08/2017

We stayed here after returning from a cruise, before driving home. The room was very clean with a mini fridge, microwave, ironing board and iron, comfortable bed, nice flatscreen tv and great air conditioner. The pool was amazing with towels, noodle floats, a drinking fountain, laptop plugs around the fencing, and nice lounge recliners. Water clean, great temperature and variable depth from 3-10 ft. with lots of room to relax. Breakfast buffet, pet friendly, computer room and friendly staff. Downside on our stay, breakfast buffet needed to be restocked as several items were empty, towel holder in bathroom was broken, and grounds crew got clippings all over our car after weed whacking. Overall a good stay, need to work on details. We would stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Jeffrey T! We hope you had a great time on your cruise! Thank you for making us a part of the trip, and thank you for all of the feedback, it's greatly appreciated. We hope to see you next time you cruise out of Charleston, or if you're just visiting beautiful city. There's plenty to see and do! Thanks again and take care.

"Best Western for a comfortable and pleasant stay!"

5
BMWorking, Belleville, Illinois 01/08/2017

Our stay was short, but sweet...we stayed at this BW one night of a 11 day road trip. and our stay was comfortable and pleasant. I recommend this Best Western for a comfortable and pleasant stay! Great and helpful staff, great breakfast included with the room, swimming pool available and hotel in centrally location to restaurants and shopping.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi BMWorking! Thank you for the review and for the recommendation! We strive to provide the best service and amenities possible, and we're so happy to hear we were able to make your "short, but sweet" stay the best that it could be. We hope you get to come back to see us for a few more days, Charleston is a beautiful city and there's lots to see!

"Not Smoke Free"

3
User 01/08/2017

Cute place but needs some information corrected; employees were smoking outside the front entrance (not pleasant) and residents were smoking at various outdoor benches. We saw "Smoke Free" advertised at this hotel but it was NOT. Maybe inside, but when you walk outside to the pool, to breakfast, to the lobby, and everyone is smoking, it's unpleasant. This would not be allowed in a progressive city .

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear 266fr606, Thank you very much for the feedback as it allows us to improve. The hotel is in fact a smoke-free property. However, we do have designated smoking areas placed around the property so we can accommodate everyone's needs. We do apologize that you didn't enjoy your stay, and we hope you give us another chance to impress you in the future.

"Best Western Charleston"

5
Kc T, Laurens, South Carolina 31/07/2017

The Best Western was a wonderful place to stay for our quick trip to Charleston. The location was nice. Not downtown but only about a 10 minute drive to downtown. The room was very nice and clean. The bed was super comfortable. The bathroom was a little on the small side but not a problem at all. The staff was very nice and helpful.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Kc T! Thank you for the feedback! We're happy to hear you enjoyed the convenient location to downtown, the nice and clean room, that you had a comfortable nights rest, and the nice and helpful team. It was a pleasure having you, and we hope to see you next time you're in town!

"Good for the price . Check your fridge & water"

3
Tammy B, Nashville, Tennessee 30/07/2017

It was a girls trip to have a fun night in Charleston . The place was tucked away clean & frendly staff . It was 5 miles to downtown Charleston. We used Uber to get around . It cost $10!. Our fridge was broken & had no wash cloths and no hot water at all! . Make sure to check for those 1st thing next time.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Tammy B Thank you for taking the time out to provide us with this feedback. We'll use this information to help us improve upon the quality and service of the hotel. We hope you give us another chance to wow you in the future.

"Nice hotel"

4
Karyn C, Bedford, Texas 25/07/2017

The hotel was nice and clean. It wasn't a far drive from the Meeting St or other sites we visited. The staff was friendly. Breakfast was your standand breakfast items. I liked that we could park right outside our room.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi Karyn C! Thank you for choosing to stay with us and for taking the time out to post your review! We really appreciate the feedback, and we're happy you enjoyed your stay. We hope you come back to visit us again soon!

"Good hotel"

5
Dennis A, Flagstaff 24/07/2017

1 night spent on a stop over, driving to Florida. Nice hotel. Clean and functional. Nice swimming pool. Breakfast fine, as we expected from a Best-Western. I would go to this hotel again if I had to stop in Charleston again (the city nearby battery park is very nice)

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Dennis A, Thank you so much for the kind words and taking the time out to complete a review for us. We truly appreciate it. We hope you come back to visit us again soon.

"my stay in charleston, south carolina"

4
JerryM426, Huntsville, Alabama 24/07/2017

We were in town for my daughter's wedding and had a guest from Tokyo, japan. we rented 2 rooms. One room was for 3 days and the other was for 2 days. The beds are really comfortable, lots of pillows and the air conditioner was great since it was 96 degrees in Charleston. My only suggestion is that it would have been nice to have an extra blanket in the room since my husband likes the room colder than I do.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi JerryM426! Our team was delighted to have you as our guest, and we are glad that we could accommodate you to make your experience a pleasant one while you were in Charleston for such an exciting event. We strive for excellent service, and we definitely glad to have such a caring team. We hope to see you again in the near future!

"Park & Cruise"

4
R9171QVjulieh, Amelia, Virginia 23/07/2017

We were going on a cruise and wanted to drive down the day before in order to start our trip of refreshed. We loved the park and cruise option. The hotel and beds were nice. The transfer to and from the cruise were professional and on time. I do wish they offered a 1:00 pick-up time as the cruise time as we were given was from 1:30-2:00. The last shuttle from the hotel was at 12:00 which put us at the port an hour ahead of time. Do not waste your time and money parking at the port. Pay a little extra and cruise in and out of the port with ease.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi R9171QVjulieh! I hope you enjoyed your cruise! We take great pride in offering a package for cruisers to make your vacation as smooth and stress free as possible. We are so glad that you enjoyed your experience with us, and we hope the next time you visit Charleston, cruise or not, that you will choose to stay with us again!

"Summer vacation"

4
nutty61, Whitehall 20/07/2017

My husband and I enjoy staying at Best Western Hotels because they are very clean, hospitable, and very affordable. The value for the quality and price are tops. The next time we travel we will prefer to stay at a Best Western again. I especially love the breakfast provided for their guests so you can take your time and get something to eat without rushing to get all dressed up for your travels without having to waste time driving around to find somewhere to eat and having to wait to be served. It's really a nice provision by the hotel to complete your visit. Thank you Best Western.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear nutty61, Thank you for your loyalty to Best Western, and thank you for the feedback regarding your stay with us! Having the full complimentary breakfast buffet each morning does make things a lot easier for our guests to get up and get their day started, and we're glad you enjoyed it. We hope you come back to visit us again!

"Trip to MUSC - Needed Last Minute Hotel"

3
741caitlinc, Myrtle Beach, United States 20/07/2017

I had to stay at this hotel last minute for two nights last weekend due to my mother being transported to MUSC. The front desk and staff is amazing and very nice. The rooms are nicely decorated and seemingly clean. The only issue we had was that we felt like there were a lot of bugs in our clinic, most likely due to the rooms being outside, and not in one, indoor building. We felt like we were very itchy and had to kill several bugs during our stay, but the location was close to where we needed to be. The value during a weekday for this hotel is pretty great, but on a weekend the price is really high for the quality you get. Overall the hotel did it's job and served the purpose we needed for it to, but I may choose to stay elsewhere if I'm in the area again next time.

""Motel" that gets it right."

5
Parrish H, Los Angeles, California 19/07/2017

We stayed 7 nights at this excellent motel (meaning doors open to the outside rather than an interior hallway). Room, public areas, pools and grounds are beautifully kept. Free breakfast is self-serve with much more than I expected - two types of omelets, biscuits & gravy, large sausage patties, a pancake machine, waffle irons + the usual cereal, etc. I think I tried every item over my 7 breakfasts. Some days the breakfast room was at capacity. The staff was truly incredible at keeping everything supplied. The location is not scenic, hence the lower rates. It's on a highway with the car dealerships but is only 15-20 minutes from the airport and 10-15 minutes from historic parts of Charleston. Nothing went wrong the whole week we were there - wifi was constant, maid service was perfect, employees were cordial, management sought feedback.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Parrish H, Thank you so much for the kind words and for taking the time out to complete this review! Your efforts are greatly appreciated. It was our pleasure serving you and we hope you come back to visit us again! Until then, take care =)

"A quick stay in Charleston"

4
User 19/07/2017

Overall Best Western was a good place to stay. Clean rooms, helpful staff and an adequate breakfast. It was located just outside of Historic Charleston, S.C. and conveniently near other landmarks in the area. One in particular was the Middleton Plantation. Our only complaint was that they didn't provide a safe box in the room and my change purse was stolen.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear lindalR3848BZ, It was our pleasure serving you during your "quick stay in Charleston!" and thank you for choosing us. We're very sorry to hear about your change purse, we're doing some investigating on the matter and if you'd like to give us a call at your earliest convenience to discuss, we'd greatly appreciate it. Thank you again.

"A WONDERFUL STAY"

5
Jerri R, Winder, Georgia 18/07/2017

We had a great stay at Best Western! The staff was friendly and helpful. The room was clean and nice. The hotel was quiet and seemed to be in a good area although we did run into a woman panhandling when we went out one time. The grounds are lovely, and there was a very nice breakfast selection. The location was just a few miles from downtown. I would definitely stay here again.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jerri R, Thank you so much for posting your review on our property! We really appreciate you taking the time out to provide us with the feedback, and we're delighted to hear that you had a "wonderful stay." We hope to see you again soon!

"Vacation in Charleston"

5
Nathan H, New Market, Tennessee 13/07/2017

Great place to stay , the location was the best. Short distance to everything we did. Everything was clean the staff was very nice and helpful. They help us with what beach and places to eat. The pool was very nice and clean.will be back.

"Girls only trip "

3
User 11/07/2017

Not a bad hotel some of the staff were super friendly others not so much. Room was very clean and they had a good variety of foods for breakfast. Wish there was a traffic light or and easier way of exiting the hotel, going right wasn't too much of a problem but turning left was almost impossible, we needed to make a U turn several times. It is within walking distance of a few quaint restaurants and it's location is central to just about everything you might want to do/see in Charleston. Over all not a bad place to stay.

"Beware of Spam Calls"

4
stephaniemY8535QJ, Chicago, United States 11/07/2017

I had a scary experience at this hotel. About 30 minutes after checking in I received a phone call on the hotel room-phone. The caller claimed that they were from the hotel and needed to re-enter my information because the computer system went down. When they wanted my credit card # I said that I would go to the front desk to handle that. When I went to the front desk they told me that I had received a spam call. They mentioned that a previous hotel guest had given his credit card number and immediately lost $1000!

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear stephaniemY8535QJ, I'm so sorry to hear that this happened to you, and rest assured we've retrained our staff on how to identify these kinds of calls and to prevent them from getting to the guest rooms. We're very happy to hear you that you suspected foul play, and inquired about the call at the front desk, and that your credit card wasn't effected. We thank you for bringing this to our attention, as the information allowed us to address the issue and to provide more extensive training to our team. We hope that this will not prevent you from returning, and we thank you for choosing to stay with us.

"sad trip"

4
geraldb337, southboro, United States 11/07/2017

I was there for a funeral. The hotel and hospitality was great. Hot and humid. A/C took the edge off, I would recommend this place. the rooms where always cleaned. The staff was helpful and cheerful. continental breakfast was good. Wish they had bacon.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear geraldb337, We thank you kindly for choosing to stay with us and for the recommendation, and we're very sorry for your loss. We were happy to hear that we were able to accommodate you during your time of need, and we will look into adding bacon into the rotation ;) Thank you again and take care.

"Will continue to return when in area"

5
Terry L, Greenville, United States 10/07/2017

Have stayed here multiple times and will continue to return when I am in the area. Wish they still offered smoking rooms. Missed seeing Caro. They told me she retired. She will be missed. Lots of good eating places in this area.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Terry L, Thank you so much for your loyalty! It's a pleasure having you stay with us, and next time we speak to Carol we will let her know you said hello. We hope you come back to see us again real soon!

"Very pleased"

5
sethh241, Hendersonville, North Carolina 06/07/2017

It was a great place everyone was very polite and helpful. The room was very clean. Breakfast was good. Front desk was helpful in giving us locations to visit and good places to see. We will be back soon

"wonderful anniversary trip"

5
User 06/07/2017

From the quiet room we were given with everything provided, all of our needs were met. Staff was kind and gracious the pool was sparkling and offered another amenity a table with a plug for my laptop.

"Very pleased with stay"

5
User 05/07/2017

My husband, daughter , granddaughter and I stayed for a last minute get away. I was very impressed with the clean room, beautiful grounds and friendly staff. I was most impressed with Kim, the breakfast attendant. I can say that this is by far the best free breakfast I have ever eaten at while staying at a hotel. The choices were far beyond your standard continental breakfast. You had pancakes, waffles, eggs, sausage, coffee, juice , milk etc. You can safely say they offered something for everyone. That being said Kim was responsible for replenishing all of the items. In addition to this task it was obvious that is was truck day as all of the supplies were stacked in boxes on the floor. This young lady handled this with grace. It was July 4th , the breakfast area was packed and she didn't hesitate to stop what she was doing to get something a guest needed or wanted. She did this with a great attitude and a smile. Thank you Kim for great service. I will definitely stay again.

"Good but far from perfect"

3
mollymariemort, greenville, mi 04/07/2017

The room was nice but poorly cleaned. (Stuff on carpet, balloons in corner, beer in fridge.) Beds were clean and bug free! There was an issue with a plugin/light but it was fixed within a few hours. The pool and breakfast we're both good. Staff was friendly. The alarm went off at 6am, we didn't set it.

"Charleston anniversary trip"

5
edithandernest, Louisburg, North Carolina 04/07/2017

We enjoyed our trip to Charleston, SC very much. It was something we had been wanting to do. Thanks to the BW Wi-Fi we were able to plan things we wanted to do during our stay. Hotel staff were kind, efficient and helpful.

"Pleased with decision to stay here. "

4
User 29/06/2017

Chose to not stay in historic district and very pleased with that decision. Straight easy drive into Charleston , 15 or so minutes. Good breakfast, pool was nice. Not a fancy hotel but great for us. Friendly staff. Would stay here again.

"Helpful staff"

4
jobow6, South Yorkshire, United Kingdom 27/06/2017

Requested a room change as a dog was yapping in the room below as we were unpacking. This was immediately arranged without any fuss by the reception staff. They also let us make a call to our next hotel to clarify a booking problem. Always friendly and pleasant. The rooms are good, however the bathroom could do with an upgrade as is dated. As already mentioned the breakfast was constantly replenished and was ideal to start the day. Location a straight forward 10/15 min drive into Charleston where we parked free all day along the waters edge. Pool area was pleasant and open until 10. All in all a good inexpensive base to visit such a beautiful place.

"Short notice...great stay"

5
R4495DJsheilab, Bardstown, Kentucky 27/06/2017

Great short notice stay. Staff super! Room great and excellent price. Breakfast very good. It was my sons wedding and they treated us phenomenally! Would definitely recommend this hotel and will absolutely be coming back

"The Gateway Hotel to Historical"

4
Tracy C, Surfside Beach, South Carolina 27/06/2017

Your first reaction to stepping into this Best Western should be one of complaceny. Even if your stay is for business purposes. The decor is warm and neutral. So often hotels use loud uninviting color schemes. The feeling of content shall be achieved. A benefit for the location of this hotel is the 7.4 miles between it and Historical Downtown Charleston. A mere 20-minute car ride.

"Excellent hotel!!"

5
User 25/06/2017

Very clean, updated room. The breakfast selection was great. The hotel staff was very friendly. Not too far from the city center. Great price for the location and free breakfast! We will definitely book again!'

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Jess L, Thank you for taking the time out to provide your feedback, and for choosing to stay with us! We're so happy to hear you enjoyed everything from the updated rooms, to the breakfast, the staff, and the convenient location. We're definitely looking forward to having you again!

"Cheap room friendly staff"

3
User 22/06/2017

Room was decent outside grounds need cleaned up better and the color of the building is an eye sore lol but for the price it was good great staff that I seen. Nice pool area. Parking sucks at times. Good breakfast offered

"Very Nice"

5
Linda H, Cocoa, Florida 20/06/2017

Stopped in Charleston for 4 nights on way from Florida to Pennsylvania for a visit. Wished it would have been closer to city but I knew that when I made reservations. I wanted somewhere to stay where husband could self park truck with no valet or parking garage. We were in a "handicapped room" and everything was accessible. Breakfast offerings were very good. Has a large swimming pool which we never made it to and grounds are attractive.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Linda H, Thank you for choosing to stay with us, we really enjoyed having you here. The staff will appreciate it when I tell them all about the nice comments. Thank you for taking the time out to provide the great feedback. Thank you again, and we look forward to seeing you next time you're visiting lovely Charleston!

"Pet friendly, but breakfast not appetizing"

3
chcmvrck, WASHINGTON 19/06/2017

It's always so nice to find a pet friendly hotel and this hotel is one of them. However, our first night right after checking in we saw a dead coach in the bathroom behind the door as if that area hadn't been cleaned. The continental breakfast is pretty sad, and could use some fresh fruits and vegetables. I appreciated it being pet friendly and close driving distance to where I needed to be in Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear chcmvrck, Thank you for taking the time to review our property. We really value the opinions of our guests as it provides us with a road map for improvements. I was happy to read that you enjoyed your stay for the most part and we hope you'll stay with us the next time you visit Charleston.

"Dirty Towel in bathroom"

2
fayep622, Charleston, SC, United States 19/06/2017

The room was old, no building interior entrance to the room, there was a dirty towel left behind the bathroom door and there were ants crawling around. The main building and lobby are very nicely done but the room needed some attention.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear fayep622, Thank you for taking an opportunity to share your feedback during your recent stay with us. We strive to ensure our guests have a most enjoyable stay with us; however, in this case, we clearly fell short of your expectations. I want to apologize for the experience that you had during your stay with us, and invite you to contact us if you are ever in the area again, so that we can make it up to you!

"Great price and very nice"

4
cibellam, Longs, South Carolina 17/06/2017

When going to Charleston you can stay in some really expensive places that are really old and are not that nice. Or you can stay at the Best Western. It is clean, very well priced, and you can walk to everything. The parking is tight and I drive a large truck and I was able to park in their parking lot.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hi cibellam! I'm glad we could provide you an excellent experience during your stay! We like to think our hotel accommodations are worth the quality of the price. Our goal is to provide you a 5 star experience, and we hope we can provide that to you again in when you visit us in the future!

"Very convienent location"

4
User 15/06/2017

The hotel met my expectations. Breakfasts were adequate and saved us money and time. No problem with free WiFi. Plenty of brochures just off lobby. Make sure you try Bassingers BBQ next door. to the hotel.... Yum....

"Good hotel when traveling with a pet! Convenient location to downdown."

4
Carol M, Lorain, Ohio 14/06/2017

Generally a nice hotel. The front desk staff is great. Choices are limited when traveling with a pet, and this hotel was not a disappointment. Location is convenient, but the street is very busy. We had a 2nd floor room in one of the back buildings, which was good considering we had a dog with us, but a lot of steps to go up and down.

"Very nice place to stay.."

5
User 13/06/2017

From start to finish this was a very nice place to stay. Staff was friendly, rooms clean and smelled nice upon entry. Booking.com was the problem and lied when they said your credit card would not be charged until you check in and they advertise no cancellation fee which is a lie. when I checked my email for confirmation of my reservation 5 minutes after booking, it said if I cancelled now I would be charged $103 dollars.. smh. Oh well The Best Western of Charleston on Savannah Rd was like being at a Island resort... Loved my stay

"Charleston Inn"

5
Ina D, Oxford, Michigan, United States 10/06/2017

Room was excellent, staff very nice and price was alright but we found a hotel right in the city(a different chain) for $20 cheaper. Best Western could be a little more competitive with their prices. I was disappointed that weekend prices were so much more with no discount for multiple days.

"Highly Recommend"

5
larussell2017, Memphis, Tennessee 10/06/2017

Enjoyed our stay very much. Clean rooms, comfortable beds and pillows, friendly and professional staff. Great hi-speed internet, TV was excellent. Good location between airport and downtown historic Charleston. Definitely would stay again when in the area.

"First Time"

5
katherinek943, Dallas, United States 07/06/2017

It was my first time staying at a Best Western and it was an excellent experience. The room was clean and staff was very helpful. I knew nothing about the surrounding areas and they recommended very good restaurants to eat at.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear katherinek943, It was our pleasure serving you. Thank you for choosing to stay with us, and for taking the time out to post your review, we really appreciate it! I'm happy to hear that we provided an excellent experience as that's what we strive for. We hope you come back to visit us again soon!

"Fantastic"

5
User 06/06/2017

Great place to stay everything was excellent great location for seeing Charleston. Staff were outstanding breakfast great and the price was better than any in Charleston. Will stay at Best Westerns on all my trips because of price and accomadations.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Joe W, Thank you for the review and the kind words! We're so happy to hear you had a "fantastic" experience here with us! We strive to provide the best rooms and service possible, and we're glad we were able to make that happen for you. We hope to see you again soon!

"Quick Charleston Trip"

4
Rachel P, Fredericksburg, Virginia 05/06/2017

Great hotel. Staff was very friendly, rooms were clean. Note- the doors to the rooms open to the outside, but I never felt unsafe. The breakfast was good and staff was consistently cleaning and restocking. I would stay here again. About 15 min to downtown Charleston.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Danny P, Thank you so much for the kind review, we really appreciate the feedback and we're so happy to hear that you enjoyed your stay with us! We hope to see you again soon!

"BW best value in Charleston"

5
User 05/06/2017

Clean well cared for friendly staff good breakfast. I was very impressed with how well maintained this hotel was. Off the Main drag but nice and quiet. Clean as a pin. Breakfast is more than sufficient for being complimentary.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Michael F, We're so happy to hear that you were impressed with our hotel! Charleston has so much to offer, we hope you come back to visit us again soon so you can experience it all!

"Decent Lodging & full breakfast for reasonable price just a short drive from the city of Charleston"

3
User 05/06/2017

Da-Quana was very helpful at check in and throughout our stay by offering us water to take with us and providing great restaurant recommendations. Very unhappy with housekeeping. After 1st night we left for the day and didn't arrive back until 3:10pm. Our room still had not been cleaned but they had taken the money left for them and all the towels out of the room. We couldn't even wash our hands because there was nothing to dry them. We accidentally left some of my husbands clothes in the 2nd dresser drawer. when we realized it we called 2 days later and they told us they would have been turned in by housekeeping and would be in their lost and found and they would mail them to us. Since we were still local and were going to be staying again the next night we would check back at our arrival. We asked multiple times during our next 2 nights and no one seemed to care and said they didn't have them. This tells me 3 things: housekeeping didn't do their job and check the drawers, the next guest took the clothes, or housekeeping took the clothes. Yes, it was our fault for leaving them, but housekeeping should have turned them in to lost & found. My only other complaint is the breakfast. While it is nice to be offered a full breakfast, they offer the exact same breakfast every single day. They need to change up the omlets and sausage to other types of eggs and bacon, etc. Pool was very enjoyable.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Janice M, Thank you for taking the time to post a review regarding your visit with us. We always appreciate guest feedback, be it positive or negative, as it allows us the chance to improve. I am sorry you were disappointed in your visit with us. We strive to offer each guest a clean, comfortable room with great service. Obviously, in your case, we fell short of our goal. I hope you will continue to choose Best Western's for all your lodging needs. I also hope you'll give us another chance should you return to Charleston.

"Nicely decorated, extremely clean, good service"

5
881Charlotte_W, Northampton, United Kingdom 31/05/2017

This was a good quality hotel for good value for money. The hotel lobby and rooms were decorated nicely. Everywhere was clean and the breakfast had a good selection. The woman working on the breakfast did a great job of keeping everything topped up and clean. The pool was also nice and clean, and off of the road... so often they are right by the road side which is so off putting! Staff were all friendly too. It could have been closer to downtown Charleston, however it was a less than 15 minute drive away and was pretty cheap to get an uber.

"Decent and good price "

5
ELexington, lexington nc 27/05/2017

I think this motel is good, but I was traveling alone and don't really feel safe in rooms with the doors that lead directly outside. Also, my room was facing the back which is a wooded area, so i may have felt better in one of the buildings closer to the front. You have to go outside to go to the lobby- I prefer hallways. That being said, this is an updated motel and is clean and updated but a bit dark. Pet owners might enjoy this motel and there is a little park area to walk your pet. The landscaping was nice too. Just wouldn't stay here again if alone.

"Great place to stay in Charleston"

4
svansoye, Palm Desert, California 22/05/2017

We stayed here for two nights. The staff was very friendly and knowledgeable, giving me suggestions on where to park in the city. The room and breakfast were great. Would definitely recommend this hotel. Wifi worked well.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello svansoye! Thank you so much for taking the time to post such a wonderful review for us, we really appreciate the effort! We know you have a lot of options in the area, and we thank you for the business. Hope to see you again soon!

"Nice place to stay"

5
User 22/05/2017

Very nice clerk, very helpful, very professional. It is close enough to an IHop to talk to which was about a block and a half away. and I actually walked about a mile to the "Swig and Swine" for dinner.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Susan B, Thank you for the kind words and for taking the time to post your comments. We love to hear the feedback from our guests! Next time you come to visit us; you should check out Early Bird Diner just down the street. It's within walking distance of the hotel, and it's a local favorite. Thanks again, and we look forward to seeing you next time you're in beautiful Charleston!

"Super clean "

5
jllnagge1148, South Carolina 21/05/2017

We stayed here for 4 days. The breakfast was top notch. They provided food options for everyone. The rooms were spacious and clean. The landscape was beautiful the pool was large and well equipped The kids spent hours swimming and playing

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Hello jllnagge1148! It was a pleasure serving you, and we're so happy to hear that you and your family enjoyed the breakfast, the spacious and clean accommodations, the lush landscape, and the pool! (Which by the way, is the largest outdoor pool in Charleston.) We hope to see you again soon, and thank you for the great review!

"Great place to stay"

5
dianebF2150NT, Richmond, United States 20/05/2017

We spent 3 nights at this location. We met friends from another state and we had a great time. The motel was clean and quiet. Beautiful pool. We did not use it but sat around it every evening. Breakfast was good and had a lot of choices. Even Gluten Free options and that was very important to 1 of the four of us. Great location.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear dianebF2150NT, It was a pleasure having you, and we thank you for choosing to stay with us. I'm happy you had a great time with your friends from out of town, that you enjoyed the pool in the evening, and that we had plenty of breakfast options for you and your guests. We appreciate the feedback, and hope you come back to visit us again soon!

"Great Stay"

5
MaryR2013, Atlanta, Georgia, United States 16/05/2017

My sister and I stayed on May 9th. We were spending her birthday in Charleston. The location was very close to downtown. We were welcomed from the front desk with a warm friendly smile & treated with plenty of hospitality. The main lobby area was bright and decorated very tastefully. Our room was more than adequate for the price. It was clean, had soft fresh linens and nicely decorated. The breakfast was good and had plenty of choices. The facility was clean & nicely landscaped. I would highly recommend staying there.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear MaryR2013, Thank you so much for the wonderful review. We really appreciate that our guests take time out of their busy days to share this feedback with us. I was delighted to read that you excellent experience with us. As we share these reviews with our team, I am certain they will be very happy to read that their hard work was noticed and appreciated. Again, thank you so very much. We hope to serve you again.

"Very comfortable!!!!"

5
Brian A, Hephzibah, Georgia 15/05/2017

This hotel was the best in all categories. Appearance, cleanliness, service, location and the staff went out of their way to make us feel at home. I would highly reccommend this property to other travelers!

"Amazing stay at a wonderful hotel"

5
User 15/05/2017

This is definitely one of my favorite hotels and will definitely be on my list when I come down here again. We got this hotel so that we can go on our cruise with Carnival. The people are so amazing IT professional and helpful. The people outside help us with luggage when they see a struggling. The breakfast woman, Kim, was absolutely wonderful. She was so helpful. I watched her keep track of keeping things clean and full and she did an amazing job. I'd say she's an exceptional employee so don't lose her. Everything is clean well-kept up and I have absolutely no complaints. Hey everyone has something that needs to be fixed, but this time it didn't happen

"Everything was perfect"

5
User 14/05/2017

Was impressed with outside, inside, room, price, breakfast was ok but I have gluten issues. Only stayed one night and had all needs met. Would recommend to anyone. Clean, clean, clean and quiet. Trees in particular kept all areas cool. Would've like to use the pool but no time.

"Great Hotel!"

5
User 13/05/2017

This hotel has been newly renovated and is awesome! Great price for a very nice room. Pool area is like a garden. Our room had a great shower and a very comfortable bed. It was very clean with newer furnishings. I would definitely recommend this hotel!

"Pet Friendly with class"

5
User 11/05/2017

We are snowbirds who drive back and forth to Florida every winter and have had to stay in marginal hotels because we have pets. Best Western has begun to include pet friendly rooms in some of its hotels which are all being renovated to include lovely, comfy beds with piles of pillows. This BW is about a 5 minute drive to the Charleston Historic District and includes a nice hot buffet breakfast overlooking a lovely landscaped pool area. Good price for a high quality PET FRIENDLY hotel! Highly recommended!

"All pet friendly hotels should be as nice as this one!"

5
Phillip_Phyllis, Milford, Connecticut 09/05/2017

We had a very spacious and nicely decorated room with an enormous bathroom with a wonderful walk-in shower. The beds were very comfortable! It was very quiet for the 3 days that we stayed and our room was well supplied. The staff was very friendly and helpful. The morning breakfast was hot and there was a variety of things to select and the staff was very efficient and friendly! All pet friendly hotels should be as nice as this one! There was plenty of walking areas for your pet along with the peaceful setting.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear Phillip_Phyllis, We're so happy you and your fur baby enjoyed your experience here with us! Thank you so much for taking the time to post your feedback, we really appreciate it! Hope to see you again soon! =)

"Rooms"

2
118sherib, Shadyside, United States 08/05/2017

Very dissatisfied with my recent stay at Best Western Charleston Inn. The shower faucet fell off when I turned the shower on. Had to change rooms. Just glad it happened Friday night. In our new room on Saturday morning I plugged the iron in and blew a fuse for the entire room. Phone wouldnt work without power. Had to walk to front desk. Took a while for maintenance to fix. Had to get ready for the most part in the dark. Were on a strict time frame as we were leaving for a cruise. No problems with staff. Breakfast was ok.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Thank you for taking the time to post a review. We always appreciate guest feedback, be it positive or negative, as it allows us the chance to improve. I am sorry you did not thoroughly enjoy your visit. We strive to offer a clean, comfortable room with great guest service. Obviously, in your case, we failed to meet our goal. Again, thank you for your comments. We hope you'll give us another chance.

"Not what I expected"

3
risher70, Missouri 07/05/2017

I thought from the reviews and pictures it would be a nicer hotel. I booked through hotels.com and I should have followed up. We were stuck on the second floor in the very back of the hotel making us have to haul our heavy luggage upstairs. I could have asked for a different room so that is my fault. Housekeeping not so great and breakfast both mornings had stale biscuits. Only saving grace was the young lady who worked the check in desk was a doll. Very helpful with directions and getting us transportation. Staff in the breakfast room was nice also.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear risher70, I'm sorry to hear we could not give you a perfect 10 experience. Unfortunately, with hotels.com or other third party booking engines, to get the lowest price guests are only allowed to book a standard room with two double beds. I'm happy to see our front desk agent, and breakfast attendant, were able to provide good customer service. We hope the next time you stay with us you will book direct so we can ensure you get one of our more spacious, 1st floor, rooms with a lovely pool view and two queen sized beds.

"Hotel stays"

5
J6447CMwaynem, Bear Creek, United States 07/05/2017

Very clean, staff very friendly. I would highly recommend this hotel to my family and friends. Pool area was neat and clean. Outdoor patio area for breakfast or just sitting with friends. Great location to get to Restaurants, shopping and tours.

Bill R, General Manager at Best Western Charleston Inn, responded to this review
Dear J6447CMwaynem, Thank you for choosing to stay with us, and for taking the time to post your comments, and for the recommendation, we really appreciate it! We hope to see you again soon!

"Hotel stay"

5
christina s, Hamilton, Canada 03/05/2017

The hotel was clean there wasn't any noise quiet for sleep. The breakfast in the morning was satisfying there was lots of room cause of heir was a bus tour. I really liked the express checkout Ann the receipt was emailed immediately.

"STINKY"

1
User 01/05/2017

Honestly, I don't understand who these previous reviewers are but this place should be avoided at all cost. A few things to note: 1. The lobby is beautiful and very deceiving because it sets the wrong expectations that the rooms are just as clean and fresh smelling. 2. The rooms are all outdoor access without any surveillance cameras. The doors are all metal which I am assuming is for security. As I am not used to outdoor access and metal doors it gave me a creepy feeling that I am not safe there. 3. The rooms are stuffy and smelly and I have honestly never experienced such potent stink in a hotel. Please note that I have stayed in multiple casinos with different ratings where most of the guests were smokers and still none of them smelled as bad as this place. I couldn't quite figure out the source of the smell but I would say it has to be some kind of mold . 4. The rooms are dark and creepy and should have been updated 20 years ago. Because of the dark decor you have a feeling that everything is dirty. There is no toiletries as far as I can recall. 5. Our toilet did not flush. 6. This place is not worth the money they are charging. It should not be more than $100 a night. Actually, I don't know what price point could make this place a good deal. We asked to be moved to a different Best Western property which they did within minutes. The receptionist first tried telling us that none of the guests have ever complained about the smell. This we found impossible to believe because the three rooms we checked out were all equally terrible. If you are an allergy sufferer or are used to an acceptable standard this would not fit your needs. STAY AWAY - YOU WON'T BE ABLE TO GET A WINK OF SLEEP HERE!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Thank you for taking the time to write a review about your experience. We always appreciate guest feedback, be it positive or negative, as it allows us the opportunity to improve our operation. I am sorry you did not enjoy your visit. We try to offer each guest a clean, comfortable room with great service. Obviously, in your case we fell short of our goal. I must admit to being a little shocked by this review. We inspect our rooms thoroughly and specifically search for any offending odors. I am sorry we failed to find the one that offended you. I have instructed my Operations Team to search each room for any offending odors. Again, thank you for writing a review. We really do appreciate it.

"Very happy with our choice of this motel"

5
Susan D, Carrboro 01/05/2017

We spent five nights here and we will definitely return to this reasonably priced motel because it has all the amenities we needed (microwave, small refrigerator, pool, and free parking) and the beds were super comfortable. It's a very short drive to any Charleston sightseeing and there are some great restaurants nearby.

"Average Hotel"

3
kellymarcello, Austin, Texas 30/04/2017

From the outside, this hotel looks a little like an old motel, but inside the rooms are nice. No real complaints, just a typical average hotel. Service was friendly and good location. Overall good enough.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear kellymarcello, Thank you for the review! We're so glad you enjoyed your stay with us, and we hope to see you again!

"Best Western with Great Hot Full Breakfast"

5
Barrie B, Metairie, Louisiana, Usa 28/04/2017

We were surprised to find they serve a great hot breakfast at this hotel, considering usually only the Best Western Plus and up serve a full hot breakfast. The bed was very comfortable and temperature in the room was fine. We definitely recommend it.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Barrie B, We know that breakfast is the most important meal of the day, so we try to offer a wide variety of options. I'm glad to hear you enjoyed the selections and we hope you come back to visit us again soon!

"Great Pit-stop"

5
452jesseg, Clayton, United States 27/04/2017

We stay over night at this Hotel twice. Once in August and in April, During our drive back to Delaware. We have children and Service Dogs it worked out great! It was quiet and enough room for my family. Enjoyed our time there!

"Very clean & friendly staff"

4
emilyaY709BX, Lexington, Kentucky 25/04/2017

We had a late check in around 2am with no hiccups and very friendly staff when we arrived so late. Our room was clean and neat with all the amenities that you would need for a few nights stay: mini fridge, microwave, and coffee maker (although it was broken). The continental breakfast was very good and saved a lot of time and money VS buying breakfast elsewhere! My car did get broken into our last night there so just be aware that there's some rough people around but that's to be expected anywhere you go! Overall my experience was great and I would stay again in the future!!

"Pre Cruise Stay"

4
luvinlifebyGodsgrace, Concord, North Carolina 25/04/2017

Clean rooms. Very little noise on back side of the hotel. We arrived the day before a Carnival Cruise and were pleasantly surprised with the condition of the grounds and room. The hotel is outside of the historic district but close enough for an easy drive in if you choose. The breakfast area was clean and the food was typical but adequate. There are a few outside tables for dining or enjoying a cup of coffee. They have a package for leaving your car parked on the grounds while cruising and provide a shuttle to port. We used the shuttle to port but the shuttle was not at port when we disembarked to return. Perhaps it had made a run but we were very early off the boat. It was raining so we chose to pay for a cab back to the hotel - 35 dollars - versus waiting in the rain for a shuttle. The front desk and breakfast area staff were pleasant.

"Visit to Charleston"

5
User 24/04/2017

After looking at several hotels downtown Charleston and having difficulty justifying paying such high prices I looked at this Best Western. Not only was it reasonable for the area it was close proximity to downtown. Sure, we had to drive there and pay to park in a parking garage but parking garage prices were also very reasonable. The free breakfast at this Best Western was very good. The room was also clean and spacious. We would definitely stay there again if we make a return visit. Everyone working there was very helpful and friendly.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Good morning Janice R! Thank you so much for choosing to stay with us! We love being in such close proximity to the Historic District! And you're right, parking prices at most garages downtown are definitely reasonable at $2/hour and a maximum of $16 for the day. We hope to see you again soon! And thank you for letting us know how much you enjoyed your stay!

"Very Average"

3
johneBoise, Boise 23/04/2017

Things were just OK. Way overpriced for what you get. Mediocre breakfast. Rooms were clean. Staff was polite and friendly (depending on who was at the desk). Overall, compared to other Best Westerns we have stayed at, this was a disappointment.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear johneBoise, Thank you very much for taking the time to post your comments about your visit. We appreciate the feedback we get from sites such as this one. I am sorry you did not thoroughly enjoy your visit with us. We strive to offer each guest clean, comfortable accommodations with excellent guest service. Obviously, in your case, we fell short of our goal. Again, thanks so much for taking the time to post your comments. We hope you'll give us another chance.

"Exceptional place!!!"

5
Zera S, Sevierville, Tennessee 20/04/2017

My family stayed at Best Western recently. I have a 6 year old daughter who absolutely loved playing in the pool, very cozy and well kept area. We loved the breakfast area, and it was a lot of options to chose from. The rooms were very clean, the beds are very comfortable. We had a great time at Charleston and our hotel stay made it feel even better. Would return for sure. Thank you very much!!!!

"comfortable and quiet"

4
lois g, Charlotte, North Carolina 20/04/2017

My husband and I had a room in the back of the hotel in a separate building from the main hotel. Our room appeared to be smaller than the rooms in the main building. We were satisfied with the room. It was clean and the bed and pillows were comfortable.The only thing I did not like was the wall colors. The room appeared dark. The breakfast was satisfying..

"Good place to stay"

5
Linda L, Dallas, Texas 19/04/2017

Recently stayed here on a visit to Charleston. The staff is friendly and efficient . The rooms are clean and comfortable. The property is well kept and has a nice pool. They have a large dining room and the breakfast was good. Would stay here again .

"Decent hotel"

3
wrogers003, Cherryville, North Carolina 18/04/2017

We had a nice say here. The hotel was nice and the staff was very friendly. Nice pool as well. The free breakfast was ok, but not great. The reason I am rating it as average is because our bathroom wasn't clean when we arrived and we had to clean it. Other than that, we were satisfied with our stay.

"Best stay at Best Western"

5
F890DNlisat, Floyd, United States 18/04/2017

We were new to this hotel in Charleston but were very pleased with the overall comfort, cleanliness and hospitality. It is very centrally located and within a few miles of everything we wanted to do. We look forward to staying here again in the future.

"Charleston Getaway"

4
haroldp365, Auburn, United States 13/04/2017

Great experience, slightly pricey for what it is. Great place for dog friendly hotel. Found this hotel on bringfido.com. The beds are extremely comfortable and the rooms were clean. The bathrooms were very large.

"Charleston Weekend"

5
beachloverFlorida, Florida 10/04/2017

Stay at a lot of Best Westerns when on the road. This was by far the nicest, friendliest, cleanest, and most convenient to where we wanted to be. Excellent breakfast and the staff was super nice. Went out each morning with a full stomach and didn't have to eat again until dinner. The room was beautiful, clean, no smells, comfy beds, felt like we were at home! Traveled with my 85 year old mother and she had an excellent time and it was easy for her to get around the property, of course we had a first floor room close to the front of the building and with the bar in the bathtub, I didn't have to worry about her getting in and out of the shower.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear beachloverFlorida, We're ecstatic to hear that you enjoyed your stay with us and found the hotel to be the nicest, friendliest, cleanest, and most convenient Best Western that you've experienced! It makes us proud to hear it, and I can't wait to share the comments with the team. Thank you for taking the time to post a review and thank you for choosing to stay with us. We hope to see you next time you're visiting beautiful Charleston!

"Last minute"

4
Jeffrey B, Colora, United States 10/04/2017

We had to scramble at the last minute when our Airbnb wasn't as advertised. BW was able to accommodate us and I am appreciative of that. Our room was a little dated, but the accommodations were fine. Our room did overlook a nice pool area. I did like that the shower head was positioned high enough to allowed not to have to crane my neck for a change. The staff was professional and helpful. The young girl who managed the breakfast bar should be commended. She hustled to keep it stocked and fresh. She was very friendly toward the guests and point out some gluten free options to my wife.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Jeffrey B, We were happy to accommodate you and your wife at the last minute as we strive to make each guests experience hassle free from check in to check out. I'm happy to hear that your enjoyed the view of our beautiful pool area, and that you were able to stand up straight in the shower. =) I'm excited to share the review with Genia, our breakfast attendant. She works really hard and I'm sure she'll be very happy to hear that her efforts are recognized. Thank you for taking the time to post your comments and we hope to see you again soon!

"Worst Best Wester EVER!!!"

1
JeronicaG, Charleston, South Carolina 08/04/2017

I'll be contacting Corporate ASAP!!! The Manager their needs to be terminated ASAP!!! The toilet pressure is terrible! Not to mention the over flowing of toilet water throughout the whole night while sleeping. Only to wake up to wet carpet and wet clothing!!!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear JeronicaG, Thank you for your review. We always appreciate guest feedback, be it positive or negative, as it allows us the opportunity to improve. As you are aware, we have spoken regarding your experience. I hope you were satisfied with the outcome. If not, I would encourage you to contact me directly. Again, thank you for your comments.

"Good value for hotel."

4
Keith F, Banff, Canada 08/04/2017

Room was clean and staff was friendly and helpful. Bed was too soft for my liking but was still comfortable. Area seemed quiet for being on a busy street. Good access to restaurants and businesses. Easy driving access to downtown Charleston.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Keith F, Thank you so much for taking the time to share your comments with us. We really appreciate the feedback we get from reviews such as yours. I was delighted to read your review and to know that our staff was able to make a positive impact upon your visit. I am sorry, however, that you found the mattress uncomfortable. We will inspect it; perhaps its time for a replacement. Again, thank you so much for your comments. We hope to see you again.

"Disappointing Stay"

1
831melw, Fort Mill,SC, United States 07/04/2017

This BW location was extremely disappointing and very costly. There is no excuse for uncleanliness and poor customer service This was a special trip too! We are true BW loyal customers so finding this location to be so below stand was costly unfortunate experience.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear 831melw, Thank you for taking the time to share your comments with us. We always appreciate guest feedback, be it positive or negative, as it allows us the opportunity for improvement. I am sorry you did not thoroughly enjoy your visit with us. We strive to offer each guest a clean, comfortable room with excellent guest service. Clearly, in your case, we failed to reach our goal. I have shared your comments with our Property Support Team as a training tool. I would encourage you to reach out to me off line so we can discuss your specific observations. Again, thank you for your comments.

"Convenient Location"

3
Jesse H, Asheville, North Carolina 27/11/2016

Arrived vary late on a Friday night. Check in was straightforward and woman at counter was very friendly and helpful. Room was satisfactory. Clean beds and linens. Pool was nice. Well sized. Location is probably the biggest selling point, as it is easy access to to downtown and beaches. There is a 24 hour grocery store within a mile or so. There are many high end car dealerships in the area, which seemed to indicate a more up-scale area. Parking was plentiful. Price was a little high for a Best Western, but wouldn't hesitate to stay again.

"Excellent Pre-cruise with Breakfast & Shuttle!"

5
Sealovers2, Colonial Heights, Virginia 26/11/2016

Excellent hotel with amazing personnel. Room was spotless and completely redone inside. Full hot breakfast was provided, although advertised as just Continental. Even though the stay was for only one night, we are always particular about our pre-cruise hotels, usually staying at Raddison, Country Inn and Suites, Embassy Suites or Hampton Inn depending on the port we sail from. This particular Best Western (our first BW ever), was a keen competitor with the aforementioned hotels. Parking for the week was included and is located directly on the property. True Southern Hospitality!!! Plus we saved hundreds by not staying downtown. This hotel is approximately a 20 minute ride to the Port of Charleston.

"customer Service"

5
michellegilyard, Columbia, South Carolina 16/11/2016

I wanted to say a few weeks ago I was having a very bad day. My car broke down so I had to stay over night in Charleston. The next day my car was suppose to be fixed but by 5:00 they told me they could not fix it. I was having a very bad day by then. I had to find a hotel to stay at so I walked into Best Western and BRITTINAI was at the front desk. She was so friendly and compassionate to my situation. It changed a bad two days into not so bad a situation. I wanted her management team to know she is good at her job.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear michellegilyard, We're sorry to hear about your car situation, and we thank you for choosing to stay with us. I'm happy to hear Brittinai was able to help turn your bad day into a not-so-bad one. I'll be sure to share the feedback with her and to let her know that she is doing a good job. Thanks again!

"Great Place Great Value"

5
Leo B, Clarington 11/11/2016

Crisp clean room, all the amenities needed are there for you. Beautiful lobby with warm and welcoming personnel. Simple, but very satisfying breakfast selections. Altogether a place to go back to without hesitation!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Leo B, We're so happy you enjoyed your stay with us! It was a pleasure having you and we look forward to seeing you next time you're in the area!

"Wedding"

5
User 11/11/2016

We enjoyed our stay and appreciated the accessible room. Beds are very comfortable. The staff were all very pleasant and helpful. The use of the internet in the business center was very much appreciated and easy to find in the business center.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear charlesgS2324MY, Thank you for the review! We're happy to be able to accommodate our guests needing accessible rooms, and we're very happy to see that you enjoyed your stay with us. We hope to see you again soon!

"Okay..."

3
LoriTM, Virginia 08/11/2016

We were two families, total of four people in 2 queens for 1 night before sailing on a cruise. We parked at the port, but this best western offers parking and shuttle to port. Pros: clean; good A/C; spacious rooms with lofty ceilings; a great breakfast (pancake maker, waffle maker, juices, milk, choc milk, yogurt, cereal, hard boiled eggs, omelets, scrambled eggs, biscuits and gravy, sausage, bagels, muffins, croissants, other baked sweets, toast, butter, jellies, and more!) Cons: the bed was awful, we got no sleep. It wasn't firm or soft, but felt like a very cheap mattress with no support, like a dorm or camp mattress. The mini fridge barely got cool even on coldest setting (would likely spoil food). The check-in took close 30 min, only one person checking in guests on a Friday night, this was not fair to her or to the guests. If not for the lack of sleep, I would stay again, but after traveling all day and then (not) sleeping on the "el cheapo" mattress, we've decided to not go here again until a mattress upgrade. Fyi: Staff were friendly, especially housekeeping.

"Great hotel!"

5
User 08/11/2016

What makes this a great hotel is the pool and the newly renovated rooms- Also the staff! The rooms are clean and the beds comfortable. It is convenient to many restaurants and Downtown. The breakfast was our favorite because we got to interact with Carol! We stay in Charleston every year but have never stayed on the West Ashley side of town. I am glad we did!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Kerrie H, Thank you for the kind words! Carol is one of our star team players, and I'll be sure to share the nice comments with her. I'm sure she'll be very happy to know she's making such a positive impact on our guests. Thanks again and we hope to see you next time you visit Charleston!

"Pet friendly Charleston"

4
Catherine H, Toronto, Canada 08/11/2016

We chose the hotel because it was pet friendly and wanted to stay in Charleston. We found it so relaxing, and the beds were really comfortable – we both had a really good sleep. We loved the courtyard and gardens around the pool, very nice. The complimentary breakfast is great and so we took advantage of that also. Very nice to be able to pull our car right up to the door, super convenient. Would most definitely recommend this hotel.

"Great Hotel"

5
Samual0418, Seekonk, Massachusetts 07/11/2016

This is a great hotel. I was a bit nervous that it was an outdoor hotel. The parking lot was clean and safe. This hotel get very busy because it has a loyal customer base. You can tell when you walk in the breakfast room. The breakfast host seemed to know many of the guests. She was wonderful. We stayed here for a wedding in the area. The hotel was full during the two days we were here. There was not enough parking for all of the guests. We had to park along the curb the first night because all of the spots were taken. All of the staff were great. The breakfast host was very busy trying to keep up. There should been another person helping her. She kept the breakfast room clean and stocked. As I said the entire staff was wonderful. My wife and I were taking photos outside of the hotel. My wife wanted photos of us dressed up for the wedding. The housekeeper stopped walking so we could take the photos. I thought that was very conscientious. Most people would of kept waling but she took the time to stop. She did not say anything. When I told her "please go ahead". She told us "it's ok. Take your photos". She even took couple of pictures of both of us. Where can one ask for better service. By the way I did not even talk about the rooms. The rooms were clean and specious. I was very happy with the quality of the rooms and the service that I received from the staff of this hotel.

"Nice place!"

4
User 06/11/2016

We wanted a nice hotel for our weekend getaway but didn't want to pay the exorbitant prices of the downtown hotels. This hotel was the answer! It was a very simple commute to the downtown attractions. The rooms were a little small but very adequate for our needs and very clean. The thing I liked most was there were no windows to the parking lot - instead all windows looked inward to the gardens and pool. I would stay here again.

"Carol the server at Breakfast"

5
Chatita721, New York City, New York 01/11/2016

Carol took care of everyone at breakfast. Make sure there was enough food and handed bottle of water and asked if you need anything else. Nice Lady. The hotel (bed and breakfast) was very comfortable and clean. Everyone else was very nice and kind. It was also very convenient to go to downtown Charleston fifteen minutes bus ride. You were able to get the bus across the street from the Hotel and leave you at the visiting center and coming back the bus would leave you in front of the hotel. I would go back to stay there again.

"Nicely Remodeled Best Western Inn In Charleston"

4
Charlene S, Centralia, Illinois 01/11/2016

We recently stayed there the night before we flew home. It was about 15 minutes to the airport. It was a little dark and finding it was a little difficult as the sign was not lit. However at check in the lobby was very nice. We got to our room and I was surprised how nice it was. The room had been completely remodeled and was very clean. The shower was new and the showerhead was really great. It had a nice pool which we didn't use. I would highly recommend this hotel for a 1-2 night stay as it is nice, quiet and not pricey like many other places in Charleston. The room had a refrigerator and a microwave and a large flat screen TV.

"For Cruise ship "

5
wnbaaddict, Charlotte, North Carolina 30/10/2016

Wonderful stuff room clean perfect location, for restaurants. Park and go for the cruise keep your for while you Cruise. Stuff super friendly during check in and check out. I highly recommend this hotel.

"NICE!"

5
User 29/10/2016

Really pretty place. No elevator so book accordingly. The rooms are well decorated and modern. They are well maintained and clean. Prices are affordable. Friendly, courteous staff. Breakfast is very good with hot and cold items, anything you could possibly want.

"Wedding In Charleston SC"

5
User 29/10/2016

Excellent value. Great Loction to see Charleston and about 2 hours from Savannah GA and Hilton Head SC. Plantations are nearby. Patriot Point is only 20 minutes from hotel and worth the visit. The aiport is only 20 minutes from the hotel. Pool was very nice. Our room was on the 1st floor and it was quiet. I was able to park the car right in front of the room.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear robertrZ3525HV, Thank you so much for taking the time to post a review for us. We hope you had a good time at the wedding, and we're so glad that we were able to accommodate your and your family. The location really is ideal as we're so close to everything you'd want to see while visiting Charlseton. We hope you come back to visit again soon.

"Stay for cruise out of port Charleston "

5
User 26/10/2016

We stayed here for the cruise package (that shuttles you to and from the hotel and port) because it seemed better leaving our car here than at the cruise port lot...so glad we did! The hotel must have been recently renovated it was very stylish and nice. My only complaint of our room was the bedding smelled a little funny..kind of like a fried food lingering smell? But it wasn't dirty...very strange. But otherwise it was very nice! The breakfast we had in the morning was the best hotel breakfast I have ever had...no lie. And I have had several hotel breakfasts (even worked at a Hampton for a few years) in various hotels. There were so many options! And the breakfast staff kept it clean and stocked even though it was busy when we ate but she stayed on it! Very friendly and helpful staff too! And the main reason we chose to stay here, the shuttle, was an easy and smooth process! This will be our hotel whenever we sail out of Charleston in the future!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Rachel A, Thank you for taking the time to write such a wonderful review about our property. We really do appreciate our guests making the effort to communicate with us this way. I was very happy to read that you enjoyed your visit with us. We strive to insure that our guests enjoy not only their visit to Charleston but their stay with us as well. Again, thank you for your review. We look forward to seeing you again.

"Nothing fancy, but clean & quiet"

4
00vette48306, Rochester, Michigan 26/10/2016

We booked the Best Western through Trip Advisor to get a good rate. There is nothing fancy about the room, but it was a great price for a place 15 minutes from downtown. They were very accommodating when I requested a first floor room, since we were worn out from driving & there weren't any elevators up to the second floor. The room isn't real updated & there were no hangers, but everything was clean, there were a lot of TV channels & the linens & pillows were fresh. We were only in town for one night so we didn't need fancy. This room was quiet, cool & priced right. The breakfast was more than adequate with options for everyone, including some outside seating.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear 00vette48306, Thank for you for taking the time to share your comments. We really do appreciate the feedback we get from our guests as it allows us to concentrate our efforts at improvement. I am sure our staff will be very happy to read that you enjoyed your visit with us. They strive to insure that every guest enjoys their visit with us as well as their trip to Charleston. Again, thank you for the wonderful comments. We hope to serve you again.

"Very Good Value"

4
ISC624, Acworth, Georgia 25/10/2016

Friendly employees, updated rooms and a large pool made for a happy family stay. We were in Charleston on a short family vacation, and were less than thrilled with the high cost of lodging. We'd stay at a few other Best Western hotels in the recent past and took notice of the chain's efforts to update the properties, so we took a chance on this location. We weren't disappointed. We were close to downtown area and the beaches, and there were a number of restaurants in the area. The complimentary breakfast was only weak area; but it was complimentary which helps when you're traveling with children. Because they are putting a lot of effort into bringing families back to their hotels, I advise anyone considering a stay at a Best Western to call the hotel directly and ask if they are undergoing renovations. You won't get that information while booking online.

"Amazing!"

5
Jamie K, Brainerd, Minnesota 23/10/2016

This was the best hotel out of the 10 I stayed at on my vacation! Beautiful rooms with vaulted ceilings, great outdoor pool. I would say the customer service could have been a little better. The lady at the front desk was a little rude. The only problem we had with our room was that the door was really hard to pull open and close. We had maintence take a look at it and they offered to move us, but we decided to stay as to not move away from our family in the next room. Overall, excellent hotel, good price!

"Had everything I needed"

5
Kelsey C, Columbia, United States 17/10/2016

It was the perfect location for my needs, everyone was polite, bed was comfy no complaints at all. I was happy with the over all appearance of the hotel and liked being able to park next to my room for loading and un-loading.

"Awsome!"

5
60GeriM13, Collierville, Tennessee 14/10/2016

DaQuana was so sweet when my daughter and I checked in. She saw that my daughter was pregnant so she put us on the first floor. Normally I don't like hotels with the doors on the outside but it was so convenient to just park at our door to unload our suitcases. I liked having a refrigerator and microwave in the room too. Also Carol in the breakfast room was fabulous. Breakfast was great. Omelettes, bacon, pastries, cereal, yogurt. There was something for everyone.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear 60GeriM13, Thank you so much for the kind words and for recognizing our star team players, Da-Quana and Carol. They'll be very excited to see the review, I can't wait to share it with them. We hope to see you again soon.

"best western sweetgrass"

5
Kelley R, Hilton Head, South Carolina 12/10/2016

Very friendly, great experience. We were evacuees from hurricane Matthew. Staff very accommodating. Will definetly stay again. Pet friendly??????????cannot say enough. Left my daughter in West Ashley to stay there

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Kelley R, Thank you for taking the time out to post a review about our hotel, we really appreciate it. I hope all is well for you back home now. We tried to accommodate our guests and their loved ones to the best of our ability through the storm. We're happy to see that we were able to provide you with a great experience despite the hurricaine. We look forward to seeing you again soon!

"Great stay!"

5
User 05/10/2016

The hotel was very clean, modernized, with a beautiful lobby! My husband and I stayed with our dog and were easily able to make it into the historic downtown area in 12 minutes of a scenic drive. We will definitely stay again!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Brighteyes8432, We're so glad you had a great time downtown, that you found our hotel to be clean and modern, and that we were able to accommodate your dog as well. Thank you for your review and we hope you come back to visit us soon!

"Nice place to stay"

5
pattymcguire, Nashville, Tennessee 02/10/2016

We took an auto tour of several states in the Southeast and the Bestwestern Charleston Inn had the most friendly and helpful employees of all of the places we stayed. The hotel is located within a reasonable drive to downtown, the rooms were clean and everything else was satisfactory. The employees were the greatest.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear pattymcguire, It was a pleasure having you stay with us. The team really and I really appreciate the fact that you took the time to post such a positive review. We hope you come back to visit us again soon and that you made it home safely! Thank you again!

"Great value for a great hotel"

5
Virginia C, Keswick, United States 29/09/2016

This is my second stay at the Best Western Sweetgrass and I again enjoyed it, even though it was a quickie -- The staff is really professional, friendly and courteous and the hotel was recently beautifully renovated. Great option for Charleston!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Virginia C, Thank you so much for posting your review, I'm so happy to see that you decided to come back to visit us and that you enjoyed your stay. We look forward to seeing you again next time your in Charleston!

"Great Value Great Staff"

4
marynstantoo, Seven Hills Ohio 26/09/2016

If you cant afford one of the expensive hotels in historic Charleston this is an affordable place to stay within a short drive.It's a great value which includes free parking and a Super Friendly staff willing to accommodate. Adequate room with fridge and microwave, a comfortable bed & nice large sink area outside of a very small bath area. Somehow our room was missed for cleaning. Upon telling front desk, they were willing to have it cleaned immediately. All I wanted was- coffee replacements for my morning brew! Large, nicely kept pool and pool area. Convenient, well lit laundry facilities. Large, Clean, bright reception area and large breakfast room with great variety of tasty items to choose from. I

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear marynstantoo, Thank you so much for taking the time to share your thoughts on our property. We really appreciate the feedback. I was so happy to read that our team was able to provide such excellent guest service. We want all of our guests to enjoy not only their visit with us but their time in Charleston as well. It is refreshing to read that in this case we came close to that goal. Again, thank you so much for the review. We hope to serve you again.

"Great location"

5
BillCarolK, Saint Augustine Beach, Florida 26/09/2016

Everything was great. Room, pool Breakfast. Had family join us for a few days and the front desk was able to provide a room next door to make if convenient to visit with. Location is convenient to downtown shopping and interstates for travel.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear BillCarolK, Thank you for choosing to stay with us, and thank you for taking the time out to post a review about your experience. We strive to make each guest experience the best that it can be, and it looks as though we accomplished that goal. Thank you again, and we look forward to seeing you next time you're in Charleston!

"Great 2 day stay"

5
haley1948, Owings, Maryland 25/09/2016

You will not be disappointed staying at this location. Rooms were updated and very clean. Front desk staff very helpful and kind. Breakfast was good and the staff goes out of her way to help everyone!! Great stay!!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear haley1948, Thank you for choosing to stay with us, I'm happy to see we were able to make your experience a great one. We look forward to your next visit!

"Two day stay, close to MUSC"

4
User 24/09/2016

We arrived about 4 pm. The front desk lady was pleasant but I was unhappy that we were in the very back an on top floor in center of building. We had to park at the end. Our view was a building looking at construction workers an painters drinking beer all night. The room was great. No problem there. The pool was a bit to walk to. The breakfast lady was the Best! She was helpful and awesome help with our son. She deserves award for the employee of the month. The pool also I may add was a little dirty with sand. An they don't provide shuttle service. Traffic is also a little bit hectic but I guess that is to be expected. Coffee is also cold at night so you have to microwave. Check out was easy. I was hopeful we would have had a better stay but room was nice an clean.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Melissa M, Thank you so much for taking the time to share your opinion. We really do appreciate the feedback. I am sorry that you did not thoroughly enjoy your recent visit with us. Please know that we take these reviews very seriously and are constantly striving to improve. Again, thanks for the feedback. We hope you'll give us another try.

"Great location"

4
dduerr2013, Tampa, Florida 22/09/2016

The hotel was in a great location and not far from attractions. Seemed as if it had been recently painted and renovated. Breakfast was not to good. Front desk was very helpful in giving us directions to restaurants nearby on the late evening when we arrived.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear dduerr2013, Thank you so much for taking the time to share your comments. We really appreciate the opportunity to interact with our guests this way. I was delighted to read that you enjoyed your visit with us. We share these reviews with our staff; I am certain they were equally delighted to read that their hard work was noticed and appreciated. Again, thank you so much. We hope to see you again.

"Best Front Desk Ladies....."

5
amfoxy, Salem, Oregon 22/09/2016

The hotel is older but very clean and and it's evident that it has been updated. Our room was very clean as well and the beds were very comfortable. While it's not in the tourist area where prices would be double and triple if not more, it's a short drive (10 mins at most) which makes the rates very attractive. And you have plenty of free parking. The breakfast was very good and Carol was most friendly and welcoming. She's constantly making sure all food is full and the room is super clean. All three ladies, DaQuanna, Talisha and Donisha were the friendliest and most welcoming we've met so far on our two month trip. They helped us with restaurants and both nights we had excellent experience with delicious food. The pool is located in the center of the main portion of the hotel and laundry machines were also centrally located. Without a doubt, WE WOULD STAY HERE AGAIN when in Charleston.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear amfoxy, Thank you so much for the wonderful review. We really appreciate that our guests take time out of their busy days to share this feedback with us. I was delighted to read that you excellent experience with us. As we share these reviews with our team, I am certain they will be very happy to read that their hard work was noticed and appreciated. Again, thank you so very much. We hope to serve you again.

"Great place"

4
User 19/09/2016

Stayed here 4Rth of July week. We had 2 rooms beside each other. Rooms were clean. Pool was awesome, great size so you do,t feel like your on top of other people. They even had some pool toys. Breakfast was great. Had to wait a little on some things to be restocked, they could use another worker instead of just one..but it was no big deal. Enough choices for 5 kids to have what they wanted. Location is perfect to go to all the beaches and sites...we went to a different beach every day. Grocery store is just down the road. Overall a great stay.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Christina W, Thank you so much for taking the time post such a wonderful review. We really appreciate the feedback. I was delighted to read your review and to know that you had such a wonderful experience. We strive to insure that our guests enjoy not only their stay in Charleston, but their visit with us as well. Again, thank you so much. We hope to serve you again.

"Will return when in area"

5
Terry L, Greenville, United States 19/09/2016

Have stayed here multiple times and will continue to return. The staff is always friendly and helpful. Lots of good eating places in area. Just wish they still had smoking rooms available like they used to before the renovations.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Terry L, Thank you for taking the time out to post this review, and thank you for choosing to make us your go to hotel while in Charleston. We're so very happy to see that you enjoy your experience with us each time, and that the staff is always friendly and helpful. I'm sorry to say that with the newly renovated rooms, we not longer allow smoking inside. However, we've made the effort to assign clean and comfortable designated smoking areas in close proximity to the rooms to accommodate our guests that choose to smoke. We do look forward to your next visit with us, and thank you for your loyalty.

"Excellent in all aspects"

5
Piet H, Cape Town Central, South Africa 17/09/2016

Given the type of market this hotel caters for, it was excellent in all aspects: Clean, comfortable rooms - must have been recently redecorated so quite new, friendly service and good breakfast. Also offered good value for money. Will be back!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Best Piet H, We really appreciate the feedback! We do our absolute best to provide Southern Hospitality to all of our guests; it is rewarding to hear that our efforts are being recognized. Again, thanks for the wonderful comments and for choosing to stay with us.

"Nice place to visit"

5
R. W, scottsdale 16/09/2016

This hotel had all one could need. A pool, laundry room, a variety breakfast with something a little different everyday as well as a computer room. The staff was well trained and had made everyone happy. The area had a grocery store and a lot of great restaurants.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear R. W, Thank you for taking the time to share your comments. We always appreciate guest feedback as it allows us to target our efforts at improvement. Our goal at the Best Western Charleston Inn is to not only offer clean, comfortable accommodation with excellent guest service but to make every effort to ensure our guests a wonderful visit to Charleston. I am sure my associates will be excited to read that their hard work was noticed and appreciated. Again, thank you for your comments. We look forward to serving you in the future.

"Clean and Great Location"

3
Steffi-Zeeva, Gainesville, Florida 10/09/2016

From checking in to checking out was awesome. Very special and sweet staff. Felt safe and secure. Pool view was just that. No balcony, just big window. Looks like for safety reasons (concrete balcony didn't look so secure) they removed the sliding glass doors and replaced them with Safety glass. Beds were way to soft, felt like I was sleeping on an air mattress with a slow leak. Need to get new ones. Room was clean, so was the linen, and the bathroom, shower too. All staff wore uniforms, so you knew who they were. They were all over the place, doing their job and doing it well. Very close to downtown and the interstate. Places to eat within walking distance. Located on a busy highway, so be careful when exiting the hotel parking lot. Breakfast was good and filling to start the day off. You will need your room key card for the ice machine, which gave plenty of ice when I wanted it. Was with family, arriving on different nights and the staff accommodated us with rooms next to each other. Rooms were quiet inside, didn't hear anything from any other rooms or the kids playing at the pool.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Steffi-Zeeva, I'm glad you were satisfied with your stay, but we would always love to hear what could have made your stay an EXCELLENT one. We are always striving for greatness in every department as we try to improve with every guest feedback we receive. We hope the next time you visit Charleston that you will stay with us again to get that 5 star experience!

"Great location."

3
audreytemple2016, Toronto, Ontario 10/09/2016

The location was great, close enough to the historical district, but far from the noise of the city. The only problem was that there was no elevator! There was a great restaurant right beside the hotel.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear audreytemple2016, Thank you so much for taking the time to share your opinion. We really do appreciate the feedback. I am sorry that you did not thoroughly enjoy your recent visit with us. Please know that we take these reviews very seriously and are constantly striving to improve. Again, thanks for the feedback. We hope you'll give us another try.

"Southern Hospitality at its best!"

5
Eric K, STATEN ISLAND 08/09/2016

Beautifully kept hotel. We felt welcome from the moment we arrived. DaQuana and Talisha at the front desk were so nice! The continental breakfast was fantastic. Carol takes wonderful care of the guests and makes you feel at home! The rooms were immaculate. I highly recommend staying here!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Eric K, Many thanks to you for taking the time to share your comments and especially for mentioning three of our super stars. Da-Quana, Talisha, and Carol are three of our best team members and they were very excited when I shared your comments with them. Again, thank you for your comments and for choosing to stay with us. We hope to see you again.

"Convenient Charleston Motel"

4
Susan R, San Diego, California 07/09/2016

This hotel is well located just over a bridge and minutes from downtown Charleston. Rates were much lower compared to downtown hotels...and free parking. The provided breakfast was standard, but ample and fresh. The room was clean and the bed was very comfortable. Also located near many other restaurants and Costco was a few minutes away for the best priced gas in the area. Overall I would highly recommend the quality and convenience of this Best Western.

"GREAT STAFF CLEAN ROOMS"

5
mark1230, Raleigh, North Carolina 31/08/2016

always have a little concern with outside doors but place was safe clean and had a restful night front desk clerk very helpful and recommend a great restaurant pool area seem clean and had alot of kids having a good time

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear mark1230, Thank you for posting such kind words about our property. It is nice for our staff to hear that their efforts are making a difference. Hope to see you again!

"Best Vacation"

5
Brian L, Dallas, North Carolina 30/08/2016

We had the best vacation in Charleston and Best Western Sweetgrass Inn had a lot to do with it!! They had the best customer service I have encountered in a very long time. They made our trip so much fun and easier. We asked for directions and they printed them for us. Ms. Carol in the breakfast room was amazing amoung lots over the other employee's Thank you fo much for the hospitality!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Brian L, Thank you for the wonderful review. I have posted it on our associate bulletin board so they can see that their hard work is noticed! Thanks again!

"good place"

4
mike c, Cumming, Georgia 29/08/2016

I have had two different crews stay here over the last month for a total of aprox. 15 day, I myself have stayed at least 5 ,is nice clean quiet, they have a nice breakfast beds are very comfortable although I was there on business would be nice to stay for visting.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear mike c, I would like to thank you, not only for your business, but for taking the time to write a review as well. We pride ourselves on offering not only clean, comfortable accommodations but the best service Charleston has to offer. In this case, it seems we came close to our goal. I am sure my staff will be very happy to hear that their hard work was appreciated. Again, thank you for your comments as well as your patronage. We hope to see you again!

"A hotel with real Southern Hospitality !"

5
Maureen G, Olmsted Falls, United States 28/08/2016

All the staff went above and beyond the call of providing hospitality. You could tell that the staff was sincere in trying to make sure any person staying at the hotel would have a relaxing and welcoming experience.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Maureen G, I would like to thank you for taking the time to write such a wonderful review. We pride ourselves on our staff and it is quite rewarding to know that their hard work is being noticed. Again, thank you for your comments as well as your patronage.

"The best Best Western"

5
Betty G, Granite Falls, North Carolina 26/08/2016

This hotel is fantastic! Employees are friendly and helpful, rooms are clean and comfortable but then the extras. Pool is resort quality and the free breakfast is the best I've ever had and with the traveling I've done lately that's saying something. Beautiful surroundings and so close to all the interesting things Charleston is famous for.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Betty G, We're so happy that you had a great experience with us! Thank you for taking the time to provide us with the great comments and we hope you visit us again soon.

"Great hotel"

4
Chiara P, Milano, Italy 25/08/2016

It was not the closest to attractions but a great hotel nonetheless. The lady at breakfast ws very kind and helpful, room was big and so was the bathroom. We parked right in front of our room, there is plenty of parking space. Great pool.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Chiara P, Thank you for taking the time to write a review, we really appreciate the feedback. I'm happy that you enjoyed your experience and we hope to see you again in the future.

"Great place to stay"

4
Donna C, The Villages, Florida, United States 21/08/2016

Convenient to Charleston just a short drive, clean friendly in walking distance to restaurants.....personale helpful, rooms clean, met our needs. Could have used brighter lighting....especially bedside and bathroom.....clean wide pool to relax after touring all day......breakfast great

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Donna C, We're very happy to hear you enjoyed your stay, the pool, the helpful staff, and the breakfast. Thank you for writing this review for us and we hope to see you again soon.

"Vacation 2016"

5
User 21/08/2016

Our visit this year was amazing! Just to name a few of the employees who treated us like family!! Ms. Shella- front desk Ms. Da-Quana - front desk Ms. Carol - breakfast Ms. Dionna - housekeeping. I can't express enough how wonderful our visit was. These ladies made us feel like family. I recommend this Best Western if you're ever in Charleston. They made the trip one to remember with their excellent customer service and hospitality. Thank you all so much see you next summer.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Shell L, Thank you so much for taking the time out to recognize our outstanding team members and for completing this review. We really appreciate it. Looking forward to having you stay with us again and to sharing these kind words with the team.

"Charleston Vacation Stay"

4
James L, Charleston, United States 16/08/2016

I liked the hotel and the price was relatively cheaper than the hotels in the area. The room was clean and appeared to have been recently remolded. I did have one problem with the washing machine at this location. Other than that the stay was nice.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Hello James L, Thank you for taking the time to write your review. I am glad to see that you enjoyed your stay with us, and hope you will consider staying with us again during your next trip!

"Best Stay!!"

5
jankelly19, Jacksonville, Florida 16/08/2016

Best Western Hotel it was the best, the staff very charming, and very helpful. Anything that we call the front desk for they were very timely to bring it to us. The breakfast was very, very good. The rooms were very clean, I can't think of anything about our stay here that was not good! once again my hat off to the great staff. Janet K

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Hello jankelly19! It is always great to hear when our guests enjoy their stay! We take great pride in providing excellent customer service and amenities to make your stay in Charleston the best one. We hope this means that you will be staying with us again soon!

"BW Charleston - a perfect stay!"

5
CatsMom597, North Dartmouth, Massachusetts 10/08/2016

This was our 5th visit to Charleston and our 3rd stay at the Best Western on Savannah Highway, hopefully, not our last! The facility is well laid out and spotless. The staff from the Front Desk to the Cleaning and Maintenance teams are warm, helpful and expert at their tasks. They take obvious personal interest in what they do, how they do it and engage with guests. The rooms are comfortable and super clean with plenty of towels, shampoo, conditioner and soap. The free Breakfast has such a variety of options, there is no way to leave the room hungry. Even my picky eater daughter found plenty to her liking. Bread, muffins, eggs, biscuits and gravy, hot and cold cereals, make your own waffles and a pancake making machine! I cannot recommend the Best Western Charleston Inn highly enough and look forward to our next visit!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear CatsMom597, Thank you so much for the kind words and for taking the time out to recognize the team for their hard work. We really do appreciate it. We look forward to seeing you again.

"Best stay at Best Western!!"

5
Blondie2046, Dayton, Ohio 06/08/2016

We could not ask for more! Great staff, great pool, and beautiful grounds. The rooms were clean and the staff were genuinely nice and devoted to making our stay like it was our very own home. I came from Ohio to visit family and this will be where I come each and every time I return!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Blondie2046, We're very happy that you enjoyed the pool, landscaping, rooms, and service while visiting with us. We're glad to be your home away from home and look forward to your next visit. Thank you for the review, we really appreciate it.

"Stay in building closest to pool!"

4
SeafordCruiser, Seaford, New York 04/08/2016

We arrived about 2 hours early and our room wasn't ready but one in the same building but on second floor was so we took it. No elevator and not fun hauling all our stuff up. The room was very dark and small. After we returned from our Charleston culinary tour I asked if we could be switched. The girl at the front desk this time was extremely nice and switched us to the front building. The room was much nicer with a huge window facing the pool. Everything in it was fine and worked well. Housekeeping does a good job.... The next night we went to use the pool, which was a nice area. It was overrun with screaming, unruly kids so we stayed for a bit and enjoyed what we could. The hotel is a good proximity to the downtown Charleston area but is in a very commercial area. It was a good price for the area.

"Very good mid tier hotel"

4
Chain02, Sanford, North Carolina 03/08/2016

Reserved the Best Western because it offered the most for the money, and more importantly two queen beds was an option, not just two full beds. The rooms were nice, the furniture was comfortable, and the breakfast was good too. If I had to complain about something, I would say that the HVAC wasn't terribly effective. We had it tuned as cold as possible and the far side of the room was still hot.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Chain02, I'm so happy that you found the accommodations to be comfortable and that you were able to enjoy the breakfast. Thank you for taking the time out of your day to write us a review, we really appreciate it. We hope to see you again soon.

"Wonderful motel for our vacation"

5
Paul G, Mauston, Wisconsin 02/08/2016

My family and I thoroughly enjoyed our stay at this hotel. From the start the entire staff was very friendly and accommodating. The rooms were clean and smelled great. The pool was nice and the water was clean. Breakfast was very good and we looked forward to it each day. It's very close to historic downtown Charleston. Only negative is the busy highway you have to pull out on when leaving. We would pull out to the right and go through the Pep boys parking lot then left to the stoplight. Would stay again.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Paul G Thank you so much for taking the time out to write a review for the hotel, we really appreciate it. I'm so happy that you and your family enjoyed your stay. We look forward to seeing you again soon.

"Best Hotel Stay Ever!!!"

5
Summer1654, Jacksonville, Florida 02/08/2016

The hotel was clean and the staff was wonderful! I want to especially mention Da-Quana at the front desk, Deette - housekeeping manager and Carol who prepared a delicious breakfast every morning. The hotel is well situated between downtown Charleston and the plantations and gardens along the Ashley River. Da-Quana and Deette were very knowledgeable and gave us great suggestions on where to go and where to eat!

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Summer1654 Thank you so much for the kind words and taking the time out to complete this review. We appreciate it very much. I'm so happy to hear that you enjoyed your stay with us and that you got to experience everything Charleston has to offer. I'll certainly pass the along the great feedback to the team. They take pride in the work they do, and it's rewarding for them to hear about how they make such a positive impact on peoples' experiences. Thank you again and we hope to see you soon.

"eh. could be better"

2
John D W, Dallas, United States 01/08/2016

inattentive staff. rooms not very clean. no coffee pot, but plenty of coffee. inadequate parking. pool area not kept clean. lack of english speaking housekeeping staff makes it difficult to express what you need.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear John D W Thank you for taking the time out to provide us with this feedback. We'll use this information to help us improve upon the quality and service of the hotel. We hope you give us another chance to wow you in the future.

"Good Motel, Would Certainly Consider Returning"

4
Dan S, Charlotte, United States 01/08/2016

For only staying one night, my wife and I left with a good impression of the motel. The only negatives were my allergic reaction and loud noises from the room upstairs. My allergic reaction is usually the result of dog hair in the room, which we were not told that it was a pet room. The noise in the room above happened twice in the middle of the night and was extremely loud. I thought about reporting it but was in a short duration and it occurred at 2:00 am and 7:00 am.

"Nice hotel"

5
Jennifer E, Fort Myers, United States 30/07/2016

This is not the first time we have stayed in a Best Western on this particular trip. We found that Best Western hotels have improved greatly from several years ago. This hotel is a little far from the center of town but not unbearable. The heated swimming pool is very inviting, especially during the evening hours. We really enjoyed out stay. Would highly recommend this hotel.

"Want to Save and Stay Outside the City? Stay here!"

5
LAdventures, New York 28/07/2016

We were washed out of our campground and ended up here thanks to reviews we read. And we were more than happy. Every staff member was a genuine delight, helpful and working hard. The room was spotless and wonderfully comfortable. The pool is perfectly maintained and set in the courtyard amongst lovely palms and plantings. The extensive breakfast had something for everyone, plus fanned seating outside for those of us who need a little a/c break even during the summer. We were so happy here we extended our stay for an extra day and were so happy we did so. There are cheaper options, but as a very budget-minded person, I implore you to consider the value you get here.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear LAdventures, Thank you for choosing to stay with us and thank you for taking the time out to complete this review. I'm happy to hear that you enjoyed your experience. Our team takes great pride in the service they provide, and it's rewarding to all of us to hear such great feedback from our guests. I will kindly share this with the team. Thank you again.

"Wonderful breakfast"

5
User 27/07/2016

I have to give a special shout out to an amazing lady. Mrs Carol, who is the caretaker of the wonderful breakfast here, tales pride in her work. I am challenged when walking. She noticed, checked on my well being, and offered my the freshly cooked meat when it was done as well as freshly sliced fruits when she was done. Well worth any problems, if any, you may experience while there...not to mention a healthy and nutritious start to each day

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Countrygirl09251, Thank you for taking the time out to complete this review and I'm so glad you enjoyed your experience with us here at the Best Western Charleston Inn. Carol genuinely enjoys what she does, and takes great pride in her work. She loves helping people and it's a pleasure having her on our team. I know she'll be very grateful and excited when I share the kind words with her. Again, thank you so much and we hope to see you again soon.

"Great Value"

5
RaeNorth, Jacksonville, Florida 24/07/2016

Yes, this is technically a motel due to outside facing rooms, however the service, cleanliness and perks made it feel better than a motel. Staying in or around downtown isn't cheap, the inn was a 15 min Uber ride to downtown with traffic. We were pleased. Breakfast was what you'd expect for being free.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear RaeNorth, Thank you so much for the kind words and taking the time out to complete a review for us. We truly appreciate it. We hope you come back to visit us again soon.

"Great!"

5
milraisa, Miami, Florida 19/07/2016

It was my second experience with this hotel that was even better than first. Room was very clean and fresh. Bed was very comfortable. A/C was turned on before we entered the room. Friendly staff; we've been offered bottles of water at the time of check-in and check-out. The breakfast was pretty various. Approximately 15 min. to drive from historical district. Free parking. A lots of places to eat nearby. Highly recommend.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Milraisa, Thank you for taking the time out to provide us with such positive feedback. We really appreciate you coming back to visit us again. I'm glad you found the room to be clean and fresh, and that the room was comfortable for you when you arrived. The location is ideal, and I'm happy you were able to enjoy the proximity to downtown and the free parking we have to offer. Thank you again and we hope to see you again soon.

"Nice to stay"

5
Alextoyz, Los Angeles, California, Usa 19/07/2016

Not far from Downtown Charleston. On busy Hwy but Quite neighborhood, Restaurants and Bars are walk distance. Huge Parking lot, Outdoor pool, Hot meal Breakfast, Friendly staff, Clean room. I didn't have any problems during I stay.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Alextoyz, I really appreciate you taking the time to leave a positive review about our hotel. I'm happy to hear that you enjoyed the pool, breakfast, friendly staff and clean room. We hope to see you again in the future.

"great stay!"

5
Rjs815, Cebu City, Philippines 18/07/2016

it was our first experience with Best Western..friendly staff, good breakfast, fast in-room internet, clean room. Location was near to restaurants and just 20 min. away from the beach...overall a nice experience.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Rjs815, Thank you for the great feedback. I'm looking forward to sharing it with our team. I'm happy to hear that you were able to enjoy your stay, that the staff was friendly, and that you enjoyed the free breakfast and free Wifi. Thanks again.

"Exceptional quality and service!"

5
User 17/07/2016

I checked in around 2 a. m. and the staff was fantastic! The first thing that I noticed was the security button when I could not enter. Loved this option. Safety is a great concern for employees. The breakfast was fresh and the staff was very friendly and helpful when I asked for directions. You cannot go wrong for the quality of this hotel and staff.

Bill R, General Manager at BEST WESTERN Charleston Inn, responded to this review
Dear Elissattie, Thank you so much for taking the time out to leave us a review, we really appreciate it. I'm very happy to hear that you had a fantastic experience with us and that we were successful in making you feel safe and secure as it's one of our top priorities. We take pride in the quality of all that we do, and hearing positive feedback like this is very rewarding. I look forward to sharing i