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Best Western Plus Hotel Castle Rock, Castle Rock

4.5/5  - basé sur 647 notations.
595 Genoa Way, 80109-1980, Castle Rock, United States - See map

The Best Western Plus Castle Rock is voted #1 on TripAdvisor and has received the prestigious Champion Customer Care Award. Our dedicated staff is committed to making your stay comfortable and enjoyable. Location is key when booking a vacation or business trip, and this Castle Rock hotel is close to the Promenade, the Ridge at Castle Pines and several more top attractions. Slip away to the nearby Castle Rock Outlet Mall for great bargains. Find a last minute must-have for the wedding that brought you to town (there are several wedding venues nearby!) whether you’re headed to a reception at Cherokee Ranch, the Castle Pine Country Club, Cielo or Perry Park. Crooked Willow Farms is another great choice, and there are many additional shopping areas in downtown Castle Rock. The property is conveniently located south of Denver, off I-25, and close to the Douglas County Fairgrounds. From festivals like Winefest and Renaissance Festival to golf and hiking or biking, enjoying the outdoors is what Colorado is all about. Come for Artfest, stay for the Elephant Run, or take care of business at the nearby Lockheed Martin headquarters. Business travelers with DirectTV and the Douglas County Justice Center enjoy being close to shopping, dining and work. Military members and their loved ones visiting the local Air Force Academy depend on this Castle Rock hotel for extended stays. We’re proud to serve those who serve, which is partly what earned us the Best of the Best in Castle Rock award. Don't forget to ask about the discounts offered for local businesses upon check-in. Located in between Denver and Colorado Springs, Castle Rock is a popular stopover point—or a destination in its own right! The Best Western Plus Castle Rock is beautifully renovated, 100% smoke free. Book your reservation at the Best Western Plus Castle Rock today and get ready for premier hospitality.

Best Western Plus

Hotel Castle Rock

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 647 guest reviews
NOTE ISSUED
Excellent
486
Very Good
121
Average
27
Poor
8
Terrible
5
REFER TO NOTICE
Business Business
104
Couples Couples
155
Family Family
275
Friends getaway Friends getaway
42
Solo travel Solo travel
48
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"very clean and quiet"

5
09/07/2018

I enjoyed my stay. the room was excellent, very clean and very quiet. It was easy to find off the highway and the WiFi was good. The TV had a ton of channels. The shower was a little weak. The bed was delightful

"Clean Comfortable hotel"

5
28/06/2018

When you first arrive, you are greeted by a nice friendly person, Chris S. All front desk people should be so nice. The hotel is quiet, clean, with comfortable beds. Close to restaurants and if need be a liquor store in walking distance. We would certainly stay there again.

"Clean, reasonable and friendly!"

4
27/06/2018

This hotel was clean and the rooms were large. Even though it is located right on I 25, we heard NO road noise. The employees were friendly and the hot tub felt grate after a full day of golf. The 4 stars is a result of the morning breakfast. While I generally don't expect much at hotels, this one was very limited and fair, at best.

"So good we book every trip here"

5
25/06/2018

Wife and I have continued to stay here for several years and trips. Good value and service and accommodations are excellent. Right off 25 with lots of shopping and restaurants near by. Room spacious and clean and beds are really comfy. Always book upper level away from highway. Had beautiful view too. Room has small frig and microwave. Has safe if you need one.

"Comfortable stay"

4
24/06/2018

My wife and I stayed in a one bedroom suite while in town for a family wedding. You have a separate living and bedroom, as well as a kitchenette with everything you would need to fix a meal in the hotel. There is even a balcony with panoramic views of the Front Range Mountains. Large indoor swimming pool and exercise room also included. Hot breakfast included, but for those who like to indulge, there is an IHOP next door.

"Excellent place to stay"

5
23/06/2018

We have stayed at a lot of Best Westerns, mostly for the points. There are a few that stand out and this is one of those. Great beds, nicely appointed, helpful staff, quiet, nice décor. Can't say too many nice things about this place.

"Best night's sleep ever - ZZZZZZZZZZ"

5
20/06/2018

Stayed here two nights on our cross-country trip. Can't say enough on how nice our stay was. Judy at the front desk was very helpful and fun to talk to. The mattress in our room was so comfortable. The hotel and rooms were very clean. Would not hesitate to stay here again.

"Very nice!"

5
19/06/2018

I stayed in the one bedroom suite and will be staying again next month. It's a great space for the price. You have a separate living and bedroom, as well as a kitchenette with everything you would need to fix a meal in the hotel. There is even a balcony which is a wonderful bonus to have outdoor space. Staff is always professional, rooms and hotel are clean, and amenities are all as described.

"Excellent"

5
16/06/2018

First time at a best western, and it won't be my last. We stayed here on our way to Colorado Springs. The desk clerk was quick to adjust our rooms when we were placed next to an elevator. Everything felt new and clean, the price made sense and breakfast was a decent buffet.

"Work Trip - Great!"

5
13/06/2018

I stayed here for work, and this hotel did not disappoint! Everything seemed very clean and new. I actually enjoyed staying in Castle Rock. There was a lot to do, and you aren't in the middle of a large city. I would stay here again!

"Very comfortable stay!"

5
31/05/2018

Came to town for a wedding and other numerous events, so we stayed 7 nights. Excellent staff, quiet, comfortable room, and great location. A bit pricey, but location is what drives the price. Would still stay again.

"Amazing hotel"

5
29/05/2018

The Best Western Plus in Castle Rock gave us the best hotel experience we have ever had. Great staff, beautiful room, lots of extras. The breakfast was very good, and the staff went out of their way to help us. We will definitely stay with them in the future.

"Hotel Stay for High School Graduation"

4
23/05/2018

This Best Western Plus is a very nice hotel, the staff is very friendly and efficient, and the rooms very comfortable (we stayed in a business suite). A big plus was a view of the mountains. I would suggest the IHOP next door if you prefer a nice breakfast.

"Great staff! Great bed!"

5
19/05/2018

Very nice stay at this Best Western and would definitely recommend and stay again! The staff was great, bed was comfy and breakfast was good. If you are looking for a great place to lay your head...this is it! Thank you!

"friendly and good food"

4
17/05/2018

Room was comfortable and the breakfast was above average. Great home base location to both Denver and Colorado Springs sites. The staff was very friendly and very responsive to our wants and needs. Really enjoyed our stay.

"Clean, convenient and updated hotel."

5
08/05/2018

Great location. The hotel is convenient to the freeway, shopping (including the outlets) and a variety of restaurants. The staff was friendly, the rooms were clean and updated. It has a nice pool and jacuzzi.. The breakfast buffet was fresh with both hot and cold foods.

"Beautiful and friendly"

5
14/04/2018

Staff is amazing. Rooms are affordable and clean. The pool was warm and the hot tub was really nice. Breakfast was great and the room we ate in was recently updated and gorgeous. All the staff was helpful and really pleasant to be around.

"BW + Castle Rock, CO"

5
06/04/2018

Great well kept place for a reasonably priced quality stay with a full breakfast offering in the morning. Easy in/out near the primary north/south freeway - I 25 . IHOP is right next to the hotel as are other dining options.

"Not as happy as I could have been"

4
30/03/2018

Had to go for breakfast at hotel next door.... we chose not to..... cold and snowy. Construction going on in hotel but room was good. Receptionist great.... got us a new room when initial room smelled like smoke. Overall it's a good hotel with great prices and close to shops and good eating

"Nice little place to stay when just want to get a little out of town."

5
29/03/2018

Hubby and I decided we just wanted to get a little out of town, and when I say a little, Castle Rock is not very far from us at all. This was perfect. We were able to stop at the "little incline" and take a couple times up, then got to the hotel fairly soon after check-in time. Husband took a quick nap, we got in the shower and were still able to get to Siena for happy hour. Enjoyed a great dinner, and headed back to the hotel, feeling full, relaxed and ready to chill. Hotel is clean and front desk manager, so nice. Will definitely suggest to friends!!

"Outstanding service at front desk"

5
24/03/2018

The fellow who checked me in - a Mr. Savage, I believe, was a most personable, helpful staff member. He was not only efficient in the check-in process, but went out of his way to assist me in checking in to my departing flight in Denver. A real credit to the organization!

"Poor quality of "travel life"."

2
04/03/2018

I travel often for business and have stayed at numerous hotel chains around the continental United States. Customer service here has been a B+ experience. Breakfast quality is a C-. Fitness center is a C+. The guest laundry room had two operational washers but both dryers were inoperable. I mentioned this to the front desk clerk and she did try to problem solve by sending to me to hotel that was down the road. Inconvenient as I do not have the time luxury. Additionally, the demographic that co- occupied the hotel with me was very mixed. The first evening I had to call the front desk and report a possible domestic. The third night I had a family staying adjacent to my room that had two drunk parents and two very loud children whom the parents let run around until approx. 1125pm. All in all the room was satisfactory as I was in a business suite. Room was cleaned very well everyday. I will be requesting to my corporate HQ that they not book ANY Best Western facilities for any of our future travel needs.

"The “Best” Best Western out there!"

5
15/02/2018

Upon walking in the lobby, we were immediately greeted by a very upbeat hotel representative. Check in was easy, our room was big, clean, and had all the comforts. We bothered the nice lady at the front desk with trivial requests, and we were accommodated with no hesitation. Our stay was 3 nights, and this hotel was a welcome homecoming every evening.

"High quality at a reasonable price"

5
07/02/2018

We stayed at the Best Western Plus in January, and have nothing but positive things to say about our entire experience there. Convenient location, clean rooms, very comfortable beds & pillows and a fantastic complimentary breakfast each morning are things you hope for in a hotel of this level, but don't always get. Not only did Best Western Plus over-deliver on all the basics, they had the extra details that make a comfortable stay exceptional. You can have a great location, hotel, etc., but if the staff is "just doing their job", it can be underwhelming. The night desk manager, Christopher, is quite possibly the most friendly, professional desk agent we have EVER encountered, and we travel extensively. With a late evening arrival, he greeted us warmly and couldn't do enough to help us settle in. Each subsequent night he welcomed us back to the hotel with a smile and cookies, even running out from behind the desk to help our 12 year old daughter navigate the door as her hands were full. "VIP service for a VIP guest!" he said to her. With service like that, we will highly recommend this location, and will be back to stay again.

"Exceeded My Expectations"

5
31/01/2018

We didn't have an advanced reservation as we were heading from the mountains to Colorado Springs, and weren't sure where we would feel like stopping for the night. We picked this area, to find there were 5-6 options for lodging off the highway, all the same value-brand kind of options. We figured they would all be sort of similar, but we happened to pull into the Best Western. So happy we did! We were met by Jessica at the front desk, who was a genuinely pleasant person who made me feel good right away about our random choice. Our room was nicely sized and updated. The bedside lamps had outlets on them (nothing worse that struggling to find enough outlets or moving furniture). Our expectations are always low for breakfast at the hotels that provide it, but I have to say it was pretty good! A nice selection with 3 cereals, a waffle maker, eggs, pre-made omelets, sausage, potatoes and biscuits. Then bread/bagels/English muffins as well as pastries and yogurt. Also fresh fruit including nice bananas, apples and even FRESH RASPBERRIES. Donuts were a little dry and not that tempting but overall was shocked by the breakfast and availability of tables to eat at. We didn't use the pool, hot tub or workout room, but all looked clean and well-appointed. The biggest bonus was the lovely Judy at the front desk. I realized I left the Vail hotel we had just stayed at with the 2 room keys (old fashioned kind) in my pocket. Judy took care of the problem for me by calling the prior hotel and packaged the keys to mail back. It was SO nice to have my problem literally disappear. And she was really happy to do it. The hotel is so lucky to have a gem such as her (and Jessica). The only complaint I would say is that there is no shower curtain, only a liner, and it barely reaches all the way to the top of the tub, so water on the floor is a little unavoidable. Minor though. Can't believe we could have easily picked another option - no way we could have every been happier.

"Great value and quiet"

4
12/01/2018

The GPS instructions to the hotel were lousy, but the hotel had a LARGE sign that could CLEARLY be seen, so I turned off the GPS and drove to the sign. It combines close location to the intersection with being just far enough away to be quiet. I plan to stay there again.

"Much better than average at Castle Rock/South Denver"

5
02/01/2018

This is a high quality hotel in Castle Rock with a good location also for south Denver. Easy parking and hotel access with an electric outlet available for electric or plug-in hybrid autos. Good or better than average breakfast. Quiet with great beds.

"Expensive rates, but lovely room and quality staff"

4
30/12/2017

The staff here are incredibly nice, courteous, and accommodating. The rates are high, but that's actually pretty standard in this area of Colorado. Very comfy beds and a lovely room with a little kitchenette station. The shower had a massage shower head which is a nice touch.

"Not bad, but there are better choices in Castle Rock"

3
28/12/2017

I needed a hotel to stay at while doing late night Christmas shopping in Castle Rock. I had stayed at other hotels on previous visits, but I wanted to give this Best Western a chance. I arrived a few hours early for check in due to a snow storm that was to hit the area soon. The woman at the front desk was incredibly nice! She was engaging and super fun to talk to. She explained all the hotel amenities to me and gave me my room keys. I was impressed by the little, but very nice lobby and hotel entrance. My room was on the second floor and overlooked the highway. The room itself was nice. A little more basic than I was expecting, but still comfy. The furniture was a little dated and the sofa in the sitting area had questionable stains on the cushions. Unfortunately, the stains were obvious and it just gave me a little "ick" factor about sitting down. I will say that the bed was very comfortable. The bathroom was a little small and when I turned the light on to the bathroom, it activated the overhead vent. Usually, that is not an issue. The problem was that the noise from the vent was like a small engine trying to rev up. Very loud, annoying and no way to turn it off. Also, the bathroom door would not stay open. It kept slowly swinging closed. Not a big problem, but i do prefer to be able to open a door and have it stay opened. Also, there was a dull, high pitched humming noise that came from the light in the entrance way when it was turned on that ultimately gave me a headache, so I just kept that light off. The breakfast the next morning was pretty good. Nice selection of foods and the service was great. Overall, it is not a terrible choice. In my opinion, the employees are the best reason to choose this hotel. Definitely top notch service. However, I probably won't stay here again because there are other hotels in the area that are just a better fit for me.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Good morning Brenda C- Happy New Year! Than you for your recent review. I truly appreciate you taking the time to leave detailed comments on how we can improve for the future. We are currently undergoing some improvements of our guest rooms, lobby and breakfast area- I am glad that we have some comments from a guest view on things to fix immediately. Thank you for the kind words in regards to our entire staff! They are the true asset to our success here in Castle Rock! We hope that you give us another try the next time you're visiting the Castle Rock area! Reach out to me personally and I will make sure to upgrade you to a wonderful Suite that is West facing! Mallory Sortore Director of Sales 303.814.8800

"Staff are a credit to the hotel"

5
15/12/2017

I stayed in this hotel for two nights and it was one of the best hotels I've stayed in. Staff were really friendly, they could not do more for my family. Rooms are lovely and clean and the hotel is in a good location. Overall a really nice stay

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Good afternoon, Thank you for such a wonderful review! We are pleased to hear that we were one of the "best hotels" you've stayed in! Our entire staff prides themselves on our overall product and I will personally pass this review on to all of them! We hope you had a wonderful Holiday season and hope to see you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Always satisfied"

5
11/12/2017

We stay here every time we visit our kids and grand kids in Castle Rock. The front desk staff always remembers us even though we visit only twice a year. The beds are great, the rooms are cleans, andthe breakfast is good with a lot of choices. We wouldn't stay anywhere else!

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Judy for your recent review! We truly appreciate your loyalty to our hotel and enjoy seeing you every time you visit your grandkids here in Castle Rock. Thank you for such a wonderful review and kind comments in regards to our entire facility and included amenities! We look forward to seeing you again in the New Year! Yours in hospitality, Mallory Sortore Director of Sales

"Our favorite hotel when we come to Denver"

5
07/12/2017

This Best Western is the only place we like to stay when we visit the Denver area. The rooms are fantastic with a microwave and fridge. The beds are super comfortable. The breakfast is delicious and the staff there are so nice. We love the location as well. An AMAZING outlet mall is right across the street, and there are tons of restaurants around. It has everything you need without the chaos of the city.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Lisa for your recent review! We are beyond pleased to hear that whenever visiting the area, our property is the only place your family stays- we appreciate the loyalty! Thank you for taking the time to leave us such detailed comments- we are glad to hear that you enjoy our convenient location and are able to take advantage of all the shopping and restaurants that are near. We look forward to seeing you again soon! Safe travels! Mallory Sortore Director of Sales

"Great hotel and staff"

5
04/12/2017

Hotel is wonderful, staff is great. Breakfast is full and good. Fitness room available. Convenient location. Balcony suites available. Close to huge outlet mall. Very close to Interstate. Pool is nice, hot tub good. Staff is the best.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Good afternoon, Thank you for your recent review! We truly love when guest's reviews state that the "staff is the best." We truly strive to provide the best customer service and product in the area and are very glad to hear that you were impressed during your recent stay! We hope to see you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Refuge From Hardwood Floor Refinishing"

5
02/12/2017

Stayed two nights while our hardwood floors were being refinished. We had our small terrier dog with us on the first floor and were able to walk her easily out back to a dog area where doggie bag receptacle was provided. The room was very nice and the staff was very helpful. The full breakfast had a wide variety of choices.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Suzanne for your recent review, We are pleased to hear that you had such a comfortable and pleasant stay with us! Our pet friendly rooms are indeed conveniently located on the first floor, allowing our guests to easily take the fur-babies out for any needs. We appreciate you taking the time to leave us such a detailed review! Safe travels! Mallory Sortore Director of Sales

"Loud Guests & Barking Dogs!"

2
28/11/2017

First day had children running up and down hallways, children in breakfast area climbing on furniture and tables impossible to access area. Second night loud people arrived in room next to me at 11:30pm for some reason the knocked on my door waking me up from a sound sleep! They had a small dog barking and whining then at 3:45am those same people for some odd reason again knocked on the adjoining door to the rooms waking me up once more. Complained to the front desk all they had to say was "well that was rude", no apology etc. Won't stay again and won't recommend!

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Good morning Doug C, On behalf of the entire staff here at the Best Western Plus in Castle Rock, I apologize that you had such an uncomfortable stay here with us. We appreciate you reaching out and providing us with the feedback. We truly strive to provide the best overall experience and a "home away from home" for all of our guests, and I am extremely upset to hear that we did not succeed. I would love to invite you back to stay with us the next time you are visiting the Castle Rock area, so that we can have another chance to provide you with our usual hospitality. Feel free to call me directly and I will personally take care of your reservation. Safe travels and have a happy holiday season! Yours in hospitality, Mallory Sortore Director of Sales 303.814.8800

"Boiling in Castle Rock"

2
25/11/2017

The spa was so hot we couldn't use it, 107 degrees! We stayed 4 days and asked for it to be set correctly all 4 days. We were visiting our children and couldn't use any of the indoor pool or spa facilities at all even when we were told it would be fixed. It was never fixed, 4 days! At check out we were offered no compensation for this crucial amenity. Our selection of this hotel was based on being able to use this particular area of the hotel and we were extremely disappointed in how our complaint was handled. Plenty of promises but absolutely no action!

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Good morning 591madisons, On behalf of our entire team, I would like to extend my sincerest apologies. Guest recovery is crucial in our line of business and I am very bewildered that I was never made aware of your complaint. Our maintenance staff checks our pool facility daily to ensure that everything is in working condition and to our guests liking- I will personally be speaking with them and our entire staff in regards to your review. Since this was something that was brought to my attention after the fact, I would definitely like for you to give me a call and I can take a look at your reservation and see what I can do in regards to some compensation for the miscommunication on our end. Please feel free to give me a call here personally and we can discuss. Have a happy Holiday season! Yours in hospitality, Mallory Sortore Director of Sales 303.814.8800

"Excellent hotel in Castle Rock for Dog Lovers"

5
20/11/2017

We initially had a difficult time finding a dog-friendly hotel that wasn't two star rating. This hotel is not only dog-friendly, they're wonderful. The staff is genuinely kind and happy. The breakfast is delicious. They have free cookies at night for their guest.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Good morning 994lenic, Thank you for such a wonderful review in regards to your recent stay! We truly appreciate the kind words in regards to our entire staff and the amenities that we offer. We truly strive to provide the best overall experience and product in the area and are pleased to hear that we exceeded your expectations. We hope to see you again the next time you're visiting the Castle Rock area! Safe travels! Mallory Sortore Director of Sales

"Very Pleasant Stay!!"

5
29/10/2017

Our group of four women stayed at the Best Western Plus in Castle Rock, Our stay was very enjoyable. Very clean and comfortable. A very nice gentleman Chris greeted us at the front door, checked us in, and made us feel right at home. He's the best!! I'd definitely stay there again!

"Enjoyable stay"

5
25/10/2017

My daughter & I stayed here for a night while visiting a college. The staff was helpful & friendly & room was very clean. No odd odors which is hard to come by these days it seems. Pleased with the breakfast, no old food, kept fresh. Was concerned about highway noise as hotel sits right off tollway, but there was no issue, good noise blocking windows. Would stay again if in the area.

"Yup; A 5 star Best Western"

5
24/10/2017

I was dubious at best when I saw the reviews for this hotel. I am an admitted hotel snob and had wanted nicer accommodations but this was the closest hotel to the wedding we were attending. Imagine my surprise to discover that the room was clean, spacious and better than I expected. I booked a suite for myself and my husband because the price difference from the regular room was so minimal. A family member was planning on staying at someone's house in a not great location - until we realized the sofa bed/pull out was comfortable and wouldn't be in the way. We could also close the door to the bathroom and our bedroom- so we both had privacy. She stayed with us instead. The bathroom sink was double bowl and very long- we had no problems sharing the space between 3 people. (That's two women getting ready for a wedding with all our stuff laying around- still no issues.) We didn't need or use the kitchen- but it was large, decently stocked and had a full size fridge which was handy.Sure, the towels could be a little softer. There was what looked like rust around the door frames in the bathroom (metal). But who touches the door frame? Everything else was exceptionally clean and in good shape. The bed was comfy- though I'd prefer a bigger pillow but that's a matter of opinion. For a $135 room neither a tiny bit of rust or scratchy towels remotely merits removing a star. The staff was very friendly and the lobby is well decorated and homey. We didn't have breakfast there (IHop right next door) but I peeked my head in and it looked good. I'd certainly stay here again.

"Clean property, friendly staff, close to various dining, outlet mall, clean comfortable rooms."

5
23/10/2017

Clean room with comfortable bed. We love the suite with the balcony. Breakfast is served til 10:00a which we prefer to the usual 9:00am. Nice lobby, pool, workout room and close to lots of restaurants and shopping.

"Hotel staff are the best"

5
23/10/2017

Christopher and Judy were exceptional! Both went out of their way to make my stay as delightful as possible. Christopher should be the poster boy of how an employee exceeds in customer service,he rocks!!!

"Fantastic staff"

4
21/10/2017

We were thinking n the Denver area for a wedding. We had not seen our friends in 15 years. It was great being this close to them. The hotel staff was wonderful and caring and made the trip enjoyable. The only issue was the room A/C would get the room freezing then shut off until the room was hot so made for not so comfortable of a night. Otherwise the hotel was great and highly recommended.

"Friendliest and most accommodating staff"

5
14/10/2017

We used this hotel to host guests for a wedding held at a ranch nearby. Everything was fantastic at the hotel – –all of the staff were incredibly friendly and helpful in making reservations and welcoming our guests during the event weekend. The staff also helped us to host a huge family gathering on the evening before the wedding in the breakfast area. The hotel is also very close to the popular outlet mall and the charming town of Castle Rock.

"Wonderful experience!"

5
14/10/2017

We had a great experience. The staff could not have been anymore helpful and friendly. Our needs and wants were addressed immediately. Breakfast was delicious with a huge selection. I would definitely stay here again.

"Excellent service and amenities"

5
14/10/2017

My husband and I just stayed at the Best Western Plus in Castle Rock, CO and found the rooms and overall facility to be clean, attractive, very well maintained. Breakfast delicious with lots of choices. Staff were, without exception, extremely helpful...better than most hotels we've stayed at. Can't say enough good about this hotel!!! Definitely recommend!!!

"Bit disapointed."

3
11/10/2017

We paid a lot for a suite. Not really value for money. The pool was a bit on the chilly side. The kitchen appliances were a bit noisy. Because of the weather we couldn't use the balcony and the gym was not being used. Friendly staff but a lot of money.

"Friendliest Hotel Ever"

5
05/10/2017

Arrived late. Restaurants in walking distance were closed. Manager opened the breakfast area for me to grab what I wanted. Thanked me for staying. Everyone else was just as friendly and accommodating. Centrally located. Fantastic stay with clean rooms and friendly staff.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Good afternoon Andrew, We truly appreciate being called the "friendliest hotel ever." Our staff truly prides themselves on our superior product and strive to provide the best customer service in the area. I will personally pass this review on to our entire staff and thank them for their hospitality! We hope to see you again the next time you're visiting the Castle Rock area! Safe travels! Mallory Sortore Director of Sales

"Great Stay in Castle Rock"

5
05/10/2017

Visiting family in the area, location is central to shopping, restaurants, highway and everything else you could need. We stayed in a suite which was perfect for our family of 4. The balcony was a bonus. Will definitely stay here again.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Good afternoon, We truly appreciate you taking the time to leave detailed comments, not only for us, but for future guests as well. We are pleased to hear that you had such an enjoyable and pleasant stay here with us in one of our beautiful Balcony Suites. We look forward to seeing you again the next time you're in the area visiting family. Yours in hospitality, Mallory Sortore Director of Sales

"SHOCKED in the GOOD way"

5
03/10/2017

I typically only stay at a different brand, but took a chance at the BW @ Castle Rock as it's closer to the house we are building. Very happy I did and will again. It was MUCH nicer compared to the other brands budgets.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you for your recent review! We are pleased to hear that you were "shocked" with our property (in a good way)! We truly strive to provide the best overall product and are pleased to hear that we impressed you during your recent stay with us! We hope that after you have moved into your new home, that you refer any and all friends or family that come to visit you! Welcome to Castle Rock! Yours in hospitality, Mallory Sortore Director of Sales

"We Always Choose Best western"

4
03/10/2017

We appreciate the consistency of Best Western properties. We also enjoy the full breakfast that they all offer. Even in older properties, the rooms are updated. We will always choose a Best Western property when one is available.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Good afternoon Susan, Thank you for your recent review! We are pleased to hear that whenever an option, you choose to stay with Best Western- we truly appreciate your loyalty. We hope to see you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"BEST STAY EVER!"

5
29/09/2017

Moved from AZ to CO. After long drives with huge U-haul and trailer and 2 vehicles with elderly mother, we checked into a hotel that had people smoking cigarettes and marijuana in hallways. Late in the evening, in the pouring rain, we went in search of another place to stay. CHRISTOPHER and Victor checked us into the Best Wester Plus with open arms. Assisted with everything and is probably the only reason I didn't turn around and go back to AZ. The hotel was spotless. The rooms beautiful and beds comfy. Breakfast was a bounty of everything you could want. This was by far the best stay we have ever had at any hotel in the US. Thank you Christopher for making us feel so welcome and for being so helpful to us!

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Pamela for your recent review! We truly appreciate you taking the time to leave such a detailed review! We pride ourselves on not only our superior customer service, but our overall product! We are glad to hear that after a bad experience, you gave us a chance to prove that Colorado is indeed a lovely place! I will personally pass this review on to my entire staff and thank them for their hospitality! If you need anything in the future, please do not hesitate to reach out to us! Safe travels, Mallory Sortore Director of Sales

"Denver area visit"

5
22/09/2017

For convenience and value stayed at this BW hotel. Great location and certainly good value. Was a comfortable and pleasant stay and a much better location than the congested a Denver area. Clean and comfortable room and internet was sufficient for my needs.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Laverne for your recent review! Many guests comment on our convenient location and how it is nice to be out of the hustle and bustle of Denver. We appreciate you taking the time to leave us such a wonderful review and are pleased to hear that you had such a comfortable stay! We hope to see you again the next time you're doing a Denver area visit! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Nice play to stay"

5
20/09/2017

After having a bad experience with another hotel, the staff was extremely friendly, helpful, and our stay was very pleasant. Clean rooms and breakfast was decent. We would definitely recommend this hotel to family and friends.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you for your recent review! We are glad to hear that after a bad experience elsewhere, you had a comfortable and pleasant stay with us! We truly appreciate you taking the time to leave us such a wonderful review and for the recommendations to all friends and family! We hope to see you again the next time you're visiting the Castle Rock area! (book with us first next time) :) Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"BW Plus 1st eperience"

5
18/09/2017

First time in a BW Plus it was great, good bang or the buck, plus large room, king bed, walk in shower, work station plus a reading chair, Hot breakfast each morning. Close to Denver and about 45 mins to colo springs. major shopping close and good food close also.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you for your recent review! We appreciate you taking the time to let future guests know of the amenities and convenient location. We do indeed get many that comment on the location directly between Denver and the Springs! We hope to see you again the next time you're visiting the Castle Rock area! Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Wonderful Experience"

5
14/09/2017

We arrived late to the hotel and we were greeted with such kindness. They upgraded our room , which was a special treat. The hotel was the cleanest I had been in in a long time. Very comfortable bed and pillows. The hotel was packed but it was very quiet. I guess the top 2 things about our stay was the friendliest staff and the cleanest of the rooms.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Teresa S for your recent review! We are pleased to hear that you had such a wonderful and pleasant stay here with us! Thank you for taking the time to leave not only us comments, but future guests as well. I will be sharing your review with my entire staff and thanking them for their hospitality! We look forward to seeing you again the next time you visit the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Air Force Academy Football Game"

5
11/09/2017

Myself and 5 other family members visited Castle Rock Best Westeren on a trip to visit my Grandson at the AF Academy Got to go to my first college football game and watch my grandson play . Our stay was very pleasant, everyone was extremely friendly and the views from our suites was amazing. Will defintly plan another visit here. Many more football games to come

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you donnas for your recent review! We are pleased to hear that you chose our property during your recent visit! It is definitely a convenient location and close proximity to the Air Force Academy! We are glad to hear that you had such a comfortable and pleasant stay while visiting your grandson! We look forward to seeing you again the next time you're visiting the area! Yours in hospitality, Mallory Sortore Director of Sales

"Nice, modern, and updated Best Western"

5
10/09/2017

This is one of the nicest Best Westerns we have stayed at. The indoor pool is a nice size for lap swimming or playing with kids. There is a separate hot tub. The place was immaculately kept, every staff member we met greeted us and was generally friendly. The iHop across the parking lot is convenient for late night snacks and they offer a 10% discount for hotel guests.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Daria C for your recent review! We are pleased to hear that you had such a comfortable and enjoyable stay here with us in Castle Rock. We truly strive to provide the best customer service and overall product in the area- we are pleased to hear that you were impressed during your stay! I will personally pass this review on to my entire staff and thank them for their hospitality! We look forward to seeing you again the next time you're visiting the Castle Rock area! Mallory Sortore Director of Sales

"car accident / on buisness"

4
07/09/2017

It seems everything good except the price of my 2.2 pound dog was a little expensive at $50.00. I usually pay about $15.00. However I do appreciate the kindness of letting my best friend stay with me.

"Great Staff - Customer Service Focused"

5
05/09/2017

Came to Colorado for my nieces wedding and Stayed at the Best Western Plus in Castle Rock Colorado. The staff was very friendly at check-in and through out our stay. Even going as far as running down a couple of safety pins and a sewing kit for a clothing malfunction. Even though it was only a 2 night stay the staff knew us by name. Always welcoming when we came in and bidding us a good day/nigh on our way out. I highly recommend this hotel.

"Clean, comfortable, convenient and cost-eggecyive"

5
04/09/2017

Over Labor Day weekend, my family and I wanted to visit Bentonville for the weekend. Crystal Bridges Art Museum and the Amazeum were on our to-do list, so we were looking for a hotel that was in close proximity. Best Western Castle Rock Inn and Suites fit the bill! It's less than 10 minutes from Crystal Bridges, the Amazeum and historic downtown Bentonville as well as super convenient to the city's wonderful green spaces and trail system. We checked in Saturday evening to an immaculately clean room. Front desk staff were consistently super friendly and helpful throughout our stay. Right away, our kids wanted to swim so we checked out the pool. The pool, hot tub and fitness room are arranged all together in a compact area, but this suited our needs just great. There is an outdoor patio area that extends the pool space for people who just wanting to socialize and not swim. We awoke each morning to a hot breakfast buffet complete with sausage, eggs, potatoes, fruit, fix-your-own-waffle, cereal and yogurt. Basically my children and husband were in heaven. I really appreciated that they offered gluten-free and dairy free options as well. The front desk also went the extra mile and offered to-go bags with fruit, a granola bar and a water bottle for those who couldn't make it down for breakfast or who needed a snack on their way out the door. My family and I would enthusiastically recommend this hotel as a budget-friendly and comfortable option for those who want to stay and play in Bentonville.

"Passing Through "

4
01/09/2017

This is a very nice hotel. Beds were comfortable and room was good size. Lots of restaurants very close by. Just off the highway also. The continental breakfast was typical and adequate. Would stay here again.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you DebbieR1956 for your recent review! We appreciate you taking the time to not only let us know, but future guests know that you enjoyed your stay here with us! We appreciate the comments in regards to our overall facility. We look forward to seeing you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Great hotel to make your visit special!"

5
28/08/2017

We have stayed at the Best Western hotel in Castle Rock several times. We could stay anywhere in the area but we love this hotel. The front desk is great and always willing to help in anyway they can. The rooms are clean and very comfortable with amenities. The breakfast is very good. We will be back!!!

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Good morning G9510KHjamesn, We truly appreciate you taking the time to leave us such a detailed review! We are glad to hear that when your family travels to the Castle Rock area, you choose to stay with us! Thank you for the kind comments in regards to our entire staff and amenities that we offer- I will make sure to personally pass this review on to all of them and thank them for the hospitality! Yours in hospitality, Mallory Sortore Director of Sales

"2 year Anniversary Trip."

4
20/08/2017

Love the location of the hotel a lot. Love Colorado castle rock all together. Very easy to get around. I think the care of the managers and owners of this property is great. I love that they are going green. Instruction in the bathroom advising guest about why it's important to reuse towels. Loved it. I'm a Sustainable type of tourism girl

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Tiffany F for your recent review! We are pleased to hear that you had such an enjoyable trip here with us in Castle Rock. We truly strive to have a more green environment here at our hotel- we are pleased to hear that you were impressed by our verbiage in the bathroom. We hope to see you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Okay place for an overnight stay"

3
18/08/2017

Stayed one night on the way from Santa Fe to Denver Int. Airport. The good: location, right off I25; clean property; nice bed& pillows; good quality shower head. The not so good: they say it's 100% non-smoking but our room smelled like either a former smoking room or someone violated their agreement not to smoke in the room; had a 2nd floor room that was not well insulated from the kids running around on the 3rd floor right above us. Based on the other BW Plus I have stayed at this spring and summer, I thought the rate was too high for the quality received. Would probably not stay here next time through the area.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Good morning tahkli71- We appreciate you taking the time to leave us a review of what you enjoyed during your recent stay and feedback on how we can improve for the future. We truly apologize that your accommodations were not up to usual standard for our property. We are a 100% smoke free property, but unfortunately there are times that people disregard that. We truly hope that you choose to give us another try the next time your visiting the area. Yours in hospitality, Mallory Sortore Director of Sales

"Best Hotel"

5
16/08/2017

Great staff and housekeeping, super clean and nicely furnished...Would recommend to anyone traveling through Castle Rock...Very impressed with our stay!!! The location is close proximity to restaurants, theaters, hiking, shopping, brew pubs, what more could you want... Old downtown Castle Rock is a quaint little town, shops, coffee shop, bakeries, etc. Enjoyed our trip!!!

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you 459glendac for your recent review! We truly appreciate you letting future guests know how enjoyable your stay was with us! We are pleased to hear that you were impressed with your stay and enjoyed all of the local shops and bakeries! We look forward to seeing you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Super nice Best Western...worth it!"

5
15/08/2017

This is the nicest Best Western we have ever stayed in! Comfortable beds, super clean, tasteful, great coffee and many breakfast items to choose from, very nice lobby with fireplace and pool. The staff was very friendly.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Lisa G for your recent review! We are pleased to hear that you found our property to be the nicest Best Western that you have ever stayed in! We truly strive to go above and beyond with customer service and pride ourselves on our product! thank you for taking the time to leave such detailed comments for future guests about everything you enjoyed! We look forward to seeing you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Best Western Plus Castle Rock, CO"

5
13/08/2017

We found this great hotel on TripAdvisor. IT was rated number one in Castle Rock and we loved it. Plus it was cheaper than competition. We would definitely stay there again and have already recommended it to others. And we loved that it had an actual window you could open! Great place

"Worth it"

5
08/08/2017

Super clean, spacious rooms, wonderful full breakfast, well maintained property with great staff. Our kids loved the pool and we enjoyed the hot tub--those, too were pleasantly clean. Worth every penny.

"Great experience"

5
07/08/2017

The bed is wonderful the shower is great, the room was extremely clean, and the room was perfectly quiet! This is a really excellent hotel. Don't bother looking any further, you couldn't do better than this one.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you COSusan for your recent review! Reviews such as this are the highlight of my job! We are truly appreciate of the kind comments are extremely pleased to hear that you were impressed during your recent stay! Our staff truly does strive to provide the best overall product in the area and they pride themselves on the entire property! I will personally be passing this review on to all of them and thanking them for exceeding expectations! We look forward to seeing you again the next time you're visiting Castle Rock! Safe travels! Yours in hospitality, Mallory Sortore Director of Sales

"Bed was great/Breakfast not so much"

3
07/08/2017

Everything was very nice and bed was very comfortable. Pool was small but okay. The breakfast was not good at all. I tried several things. The prepared eggs and biscuits and gravy were not good and I didn't finish any of it. And I am not a picky eater and don't expect much but it just was not good.

"Thank You BW at Castle Rock"

5
28/07/2017

Enjoyed a wonderful stay for five nights and appreciated the pool, exercise room and pleasant surroundings. The staff was so kind, warm, friendly and efficient. The location was perfect for our family visit and shopping.

"Perfect stay in Castle Rock"

5
26/07/2017

Such wonderful staff, went above and beyond to make my check-in go smoothly. Large, clean rooms, quiet location - perfect for a good night's rest. Nice pool/spa area, too. What more could you ask for.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you ruffled1 for your recent review! We truly appreciate the kind words in regards to our entire staff, overall facility and location. We are pleased to hear that you couldn't have asked for more! We truly strive to provide the best overall experience in the area- and are glad to hear that you were impressed. Yours in hospitality, Mallory Sortore Director of Sales

"Great Location and Views"

5
23/07/2017

Great views of the Rocky Mountains and located near great shopping and a fine brewpub, this is a great destination location and a splendid overnight stop for interstate travelers. The pool and sauna make for a great ending of the day.

"Great stay at Best Western Plus Castle Rock"

4
23/07/2017

Good service, clean rooms, good breakfast and easy access to room. We were there for a special occasion that required our party to leave early and they accomodated the breakfast room to be open without us even asking for it - awesome.

"Road warriors welcome!"

5
22/07/2017

My wife two daughters and I had a comfortable stay here. Clean, modern, comfortable, and the staff is very courteous. This makes this hotel a great place for an overnight stay. Then breakfast was good, and the coffee is great.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you W343SKjohnc for your recent review! We truly appreciate your kind review in regards to your recent stay! We are happy to hear that your entire family had a comfortable and pleasant stay! We hope to see you again the next time you're visiting Castle Rock! Yours in hospitality, Mallory Sortore Director of Sales

"Perfect."

5
19/07/2017

Our room was a suite with a living room with a pull out couch and kitchen. Everything was clean and attractive.Full breakfast was included. Service was excellent. The bed was comfortable. What more can I say!

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you EveySue for your recent review! These are the type of reviews that we truly love receiving! Thank you for taking the time to leave detailed comments for future guests in regards to everything that you enjoyed! Our entire staff prides themselves on their superior customer service- I will personally make sure to pass this review on to all of them and thank them for their hospitality. We hope to see you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Best Western"

4
16/07/2017

Service and food were Fan in bathroom was very noisy. However this problem was more than likely confined to this one room Should be able to use the light without the noisy fan I would definitely stay in this motel again

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you lindagC3519SH for your recent review, We appreciate you taking the time to leave us detailed comments in regards to everything you enjoyed and feedback on how we can improve for the future. I have already passed your review on to my Maintenance team to take a look at the bathroom fan that was noisy. We look forward to seeing you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Average"

3
12/07/2017

Location was great ,walking distance to restaurant shopping , safe area easy access to interstate well lit up parking lot, staff is friendly.we had trouble with air conditioning and reservation was difficult to get straight with staff on the phone took many calls to get room reservation and dates straight.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Good afternoon K4906CZalines, We appreciate you taking the time to leave us a review in regards to your recent stay. We are pleased to hear that you were impressed with our location and our friendly staff. My apologies that you had some issues with securing your reservation. We strive to provide the best customer service here in the area- I will personally use your review for further training of our staff. We hope that you choose to stay with us again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales 303.660.3184

"Nice Stop!"

4
11/07/2017

Stopped here on cross-country family road trip! Great area! Lots of shopping and food choices. Not too far from Denver. Room was clean and comfortable. Easily slept 5. Best hotel around (we checked out several)!

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you medseablu for your recent review! We appreciate you taking the time to leave such detailed comments in regards to everything you enjoyed during your recent stay! We are pleased to hear that after checking out several hotels, you were impressed with our hotel! We hope to see you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Best Western Plus is always the best!"

5
10/07/2017

Stay here on my recent motorcycle trip. Best Western Plus are one of these best places to stay at a value. This hotel proved how well they can accommodate you. Great staff and very friendly. Couldn't ask for any better.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Ernest P for your recent review! We truly appreciate the kind comments in regards to our entire staff and that you "couldn't have asked for better" accommodations! I will personally be passing your review on to our entire staff and thanking them for their hospitality. Safe Travels! We look forward to seeing you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Great Alternative Instead of Staying in Denver"

5
09/07/2017

Pleasant, quaint little town and a great alternative instead of staying in Denver. The BW is clean, comfortable and convenient. The staff is courteous and friendly. It's an easy half hour to Denver and about 40 minutes to the airport, bypassing Denver traffic. Breakfast wasn't much to write home about but their is an IHOP right next to it. I do wish more hotels offered hand held shower heads and outdoor sitting space. This hotel does not offer either. There are a hand full of rooms that have a balcony but not sure how much you have to book those in advance.

"Great Stay !"

5
08/07/2017

The staff was very accommodating. The rooms were clean and decent sized. The breakfast was good and coffee was offered in the lobby all day. We will definitely stay at a Best Western again in the future.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Ralph B for your recent review! We appreciate you taking the time to leave us such detailed comments in regards to everything you enjoyed during your recent stay! We are pleased to hear that you found our facility to be clean and our staff to be accommodating for any requests. We hope to see you again soon the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Delightful Stay"

5
06/07/2017

It was a delightful stay! The balcony has 2 chairs and a table so it great to sit outside with a drink and a computer with time to enjoy the fresh air. I had a suite with a complete kitchen including stove, fridge, dw, microwave, cabinets, dishes, utensils, pots and pans. It even included dish soap and a scrubber. It had a large-screen tv in the living room and the bedroom. The bathroom has a double sink. If I was alone and had the money, I'd live there. It was great!

"BestWestern in Castle Rock, CO is the BEST"

5
05/07/2017

The Best Western Plus in Castle Rock ,CO is the Best , good location, close to lots of good places to eat, shopping, right by the Interstate 25 Highway, easy on easy off, close to where I wanted to be, ,service , value, cleanliness, rooms all were excellent, I will stay here again, when I return to CO.

"Excellent stay"

5
04/07/2017

I have started liking Best western hotels. I find them very good well maintained and superb quality and service. One of the best thing abt them is the simplistic approach on everything. Rooms are well arranged quite spacious. I think I am going to prefer staying in Best Western in my next visit as well.

"Felt welcome immediately"

5
03/07/2017

Clean, nice décor, friendly greeting, easy check in. Asked by the front desk later, how we were doing, did we like our room. Very nice! Good pool. Very nice room. Didn't have time for the breakfast. We also received a credit to use at the I Hop Restaurant across the street. Ate dinner there.

"Great hotel"

5
01/07/2017

This hotel is nice clean great area easy access to freeway friendly hotel staff as well. The breakfast in the morning was good and it's nice to have a hot breakfast before you start your day and you're not at your home

"Very nice room and good value"

5
27/06/2017

The hotel is conveniently located. The rooms are a good value since they are a small suite We have stayed her several times over last 5 year and have always had a good overall experience with the room, staff and amenities.

"The rooms stink (literally)"

2
25/06/2017

The confirmation rate I received was not honored at the hotel - I now have to work that out after my stay. The rooms had a moldy odor that would not go away with the window open for two days. The bathroom fan did not work, and when I hung my towels to reuse them like the sign says they were gone the next day. However, the washcloth left on the floor was refolded into a fan shape and put back with the other clean towels (I know this because it was damp and slightly stained). The room was noisy from mechanical and running water sounds. Beds were extremely firm and pillows so tall & firm no one in the family could use them. Breakfast average with not enough seating at peak time. Internet was fast but requires a username and password which is a pain.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Carrie E, On behalf of our entire team here at the Best Western Plus in Castle Rock, I would like to apologize for not exceeding your expectations during your recent stay! We strive to provide the best customer service and overall product in the area- reviews such as this are important for future training of our entire staff. I will personally be passing this review on to my General Manager and we will be addressing these issues at our next staff meeting this week. I hope that you choose to give us another chance to impress you the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Super Clean , huge tub, tons of pillows!"

5
22/06/2017

Very nice front desk employees, huge tub, tons of pillows , very clean big bathrooms , great beds. It was a very safe place to stay for a single lady traveler like myself. I did not use the large exercise room but it looked like up-to-date equipment,

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Kim R for your recent review! We are extremely pleased to hear that you had such a comfortable and pleasant stay here with us! Thank you for providing comments and feedback for future guests in regards to our facility and how safe you felt during your stay! We hope to see you again the next time you're visiting the Castle Rock area! Mallory Sortore Director of Sales

"So very pleased"

5
16/06/2017

Definitely would stay again! Great staff at the front desk..very accomodating and helpful. Spacious room with a living/kitchen area separate from bedroom and includes a balconey with table and chairs. Rockgrill next door was an easy stroll with amazing food! EVERYTHING was clean and neat!

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you elizabethLH852RO for your recent review! We are extremely appreciative of your excellent review! Thank you for taking the time to leave such detailed comments in regards to everything you enjoyed! Our Balcony Suites are indeed lovely and offer such a wonderful view of the mountain range. We hope to see you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Business stay at Castle Rock"

5
13/06/2017

We always feel at home when we stay at the Best Western in Castle Rock, Colorado. The rooms and staff are the best. We also enjoy the hot breakfast and hot tub/pool area to relax after a hard worked day. Parking is lighted and we always find room even through we arrive late to check in they always wait for us to arrive before they lock the front door. I always let them know we will be late coming in from one of our art shows.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you warpweave for your recent review! We truly appreciate your loyalty to our hotel when traveling to the Castle Rock area! We pride ourselves on our superior customer service and overall product- I will make sure to personally pass this review on to our entire staff and thank them for their hospitality. We are pleased to hear that you enjoy our hot breakfast each morning and find our pool/hot tub to be relaxing after a long day. We look forward to seeing you again the next time you're doing business in the area! Yours in hospitality, Mallory Sortore Director of Sales

"Great stop outside of the Denver area"

5
09/06/2017

I came here in June and stayed 3 nights with some family for a wedding taking place in castle rock. It was close to the wedding and not too far at all from all of the other places that we saw and traveled to during our stay. There is also a giant outlet mall located just down the street. They have an easy to navigate property, great breakfast, comfortable beds, and a top notch staff. Special thanks goes out to Christopher for his above and beyond friendliness and customer service, even at 1am. I highly recommend this property to any of you traveling in this area.

"Warm welcome, clean room and free bfast"

5
07/06/2017

This is the first time we have stayed at the Best Western Plus in Castle Rock, Colorado. We were warmly greeted by Chris at check-in. There was a slight problem at check-in due to a 3rd party booking site but Chris worked hard to resolve it right away. The room was clean and beds were pretty comfy. The breakfast is also pretty good. You are not at a 5 star restaurant but good choices of food compared to other free breakfasts I have had at hotels.

"Traveling to Connecticut"

5
06/06/2017

Very nice and clean hotel. I would recommend this hotel to anyone. My car is safe while I am traveling. I like that we are close the the airport and to a restaurant. My wife an i enjoy it . I would stay hear everytime I am in the area.

"5 Star Service!!!"

5
05/06/2017

I stayed here as one of several chaperones accompanying a group of music students from Iowa. I've stayed at world class resorts and hotels around the world, and I have never experienced the kind of hospitality and service that we did at the Best Western Plus Castle Rock! They opened up for breakfast more than once when we had to be on the road early, and took delivery of a large pizza order for the group before we had even arrived back at the hotel for the night! They also allowed us to use the breakfast room for our Trivia Night. I want to extend a special thank you to Chris, the retired Marine, he is a terrific representative of your hotel!!! Thanks for a great stay!

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Kristine P for your recent review! We truly appreciate you taking the time to leave such detailed comments in regards to everything you enjoyed! Our entire staff prides themselves on their superior customer service and overall product- we are pleased to hear that we exceeded your expectations. I will personally pass this review on to Chris and thank him for his hospitality during your stay. We enjoyed having your group here with us. Please think of us again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"All around quality stay"

4
31/05/2017

Great location, if visit limited to Castle Rock and surrounding area. Clean, spacious, comfortable, quiet, great views, easy check-in and employees are attentive. Everything I could ask for in this price range and location. I would definitely stay there again!

"Great hotel, great location!"

5
17/05/2017

Prior to moving to the area I stayed at this hotel twice. It's right off of I25, it's close to restaurants and the Outlet Mall. It's a quiet, clean hotel with great customer service. Everyone is really friendly and my stay was enjoyable. Highly recommend.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you BlueSage88 for your recent review! We are pleased to hear that you had such enjoyable stays here with us during your transition to the Castle Rock area! We appreciate you taking the time to leave detailed comments in regards to your recent stay here with us! Thank you for the recommendation for future guests! Safe travels! Mallory Sortore Director of Sales

"Excellent service"

5
15/05/2017

We stayed 4 nights while visiting friends. The staff were very courteous. The gentleman that checked us in was very mindful of our needs and was very pleasant. Our room was clean and the staff made sure it was ready each day. We will definitely use this hotel again!

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you for your "Excellent service" review! We are pleased to hear that you are now a repeat guest whenever staying in the Castle Rock area! Our entire staff prides themselves on our superior customer service and overall product. I will make sure to personally pass this review on to all of them and thank them for their hospitality. We look forward to seeing you again the next time you're visiting! Yours in hospitality, Mallory Sortore Director of Sales

"Great value - nice rooms, good breakfast, friendly staff"

5
11/05/2017

The hotel is located at an exit that has lots of options for eating and shopping. Has a beautiful view of the mountains. A little tricky to find the entrance but it's actually very easy to get in and out of and serves as a good base for our travels in the area. Very good breakfast, large comfortable rooms and a friendly staff. We used Rewards points so we weren't able to book a room with a balcony but the room we had was nice.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Gregory M for your wonderful review! We truly appreciate the kind comments in regards to our location, facility and entire staff. We are happy to hear that you found our complimentary breakfast buffet to be plentiful and good in the morning! We hope to see you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"General"

5
10/05/2017

This place for the value, was extremely good!! Would recommend it to anyone! The staff was very helpful and friendly. The Breakfasts were great! Staff was very friendly and helpful. Best Western is a great place to stay for the value! Would highly recommend it!

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Terry R for your recent review! We are happy to hear that you had such a great experience and comfortable stay here with us! Thank you for the kind comments in regards to our complimentary breakfast and our entire staff. We truly strive to provide the best customer service and overall product in the area- I will personally pass your review on to my entire staff and thank them for their hospitality. We look forward to seeing you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Will Be Back Again"

4
07/05/2017

When I first arrived I had a small problem but the staff and management were so wonderful and accommodating that while I was their I forgot all about it. The room was so nice and big. I went through AAA and received a great deal. I have to go back a few more times and without a doubt I will be staying their. If you should stay their make sure you say hi to Judy, she defiantly brighten up your day.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you carriescherer for your recent review! We are pleased to hear that even with a small hiccup upon arrival, you had an enjoyable stay here with us in Castle Rock. Thank you for taking the time to leave such detailed comments in regards to everything you enjoyed. We look forward to seeing you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales

"Great hotel"

5
06/05/2017

Clean, large rooms, and friendly staff. I would definitely stay at this hotel again. It is also pet friendly. The corner rooms have balconies. Numerous restaurants and shopping within walking distance.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you M8494TJmarkr for your recent 5 star review! We are happy to hear that you were impressed with our overall facility and customer service. Our entire staff prides themselves on their superior product- I will personally pass this review on to them! We hope to see you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Very satisfied!"

5
01/05/2017

Great location! Clean rooms and courteous staff. Easy check in and out. Great breakfast, better than most similar class of hotel. Although I must say best western plus Lincoln Nebraska still has the best breakfast hands down! Will definitely stay here again or other Best western plus.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you pkvmn for your recent review! We truly appreciate the kind comments in regards to our location, staff and overall facility. We pride ourselves on our superior customers service and overall product and are pleased to hear that you were impressed during your stay. We are glad to hear that you enjoyed our full complimentary breakfast buffet in the morning- our biscuits and gravy are my favorite! We look forward to seeing you again at our Best Western Plus the next time you're visiting the Castle Rock area! Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Nice Hotel and Staff"

5
27/04/2017

We stayed for two nights and can't say enough about the staff and room. It was one of the cleanest rooms we have stayed in during the last few trips. The front desk staff was very friendly and helpful! They serve breakfast every day, eggs, sausage and cereal. Coffee is available 24/7 which we liked because I like to have a cup at night. This hotel is right next to the Outlet Mall and the front staff even gave us a card for discounts. If you need a clean, nice hotel to stay in while traveling through Colorado, this is the place to stay.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Louisianagirl51 for your recent review! We truly enjoy receiving reviews such as this and are pleased that you had such a comfortable stay! Thank you for your kind words in regards to our overall facility, entire staff and included amenities. We are happy to hear that you enjoyed our full complimentary breakfast each morning! Thank you for the recommendation for all future guests looking for accommodations in Castle Rock. We look forward to seeing you again! Safe travels! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Great place to stay"

5
26/04/2017

Would definitely stay at this location again should I be in this area. I had to pick up grandson from Denver International Airport in afternoon. Staff gave me detailed information on how to get there and I stayed in lobby for a couple hours after checkout time which was very comfortable.. Staff was extremely helpful, courteous, and knowledgeable. Bed was very comfortable. Location close to I-25.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you shturner for your recent review! We are glad to hear that you were appreciative of the directions that our staff provided for you for your trip down to Castle Rock from DIA. Thank you for taking the time to leave such detailed comments in regards to everything that you enjoyed during your recent stay. We hope to see you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Pleasant Stay"

5
19/04/2017

This is my second time staying at this BW and it will be any time I need a hotel in Castle Rock. The staff are all professional and pleasant, the hotel is clean inside and outside. Beds and pillows are comfortable. Even though the outside noise is high, inside it is quiet and peaceful. I travel with my dog and they have a designated space, but there are lots of walking areas, and even a vacant field...might not be vacant long.

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Laura P for your recent review! We are glad to hear that you have become a repeat guest! We truly pride ourselves on our superior customer service and overall product- I will personally pass this review on to my entire staff and thank them for their hospitality. It's true- the vacant lot near us will not be vacant for too much longer, but we do have a map at the Front Desk that includes some nearby trails that we can offer to you next time you're staying with us! We look forward to seeing you again soon! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Excellent Hotel"

5
17/04/2017

Our stay was wonderful. The man that greeted us and handled our checkin was very pleasant and efficient. Our room was spotless. The beds were adequate. Not too hard. Breakfast was excellent. Large variety of foods and very well taken care of. Check out was perfect!! Will stay there anytime we're near Castle Rock!

Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Thank you Kathy for your recent review! We are so pleased to hear that you had such an enjoyable and comfortable stay here with us in Castle Rock. We truly appreciate the kind words and I will personally be passing this review on to our entire staff! We look forward to seeing you again the next time you're visiting the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Very good value for the price"

4
11/04/2017

I booked online a few weeks before the needed date which made the price cheaper ($90 vs the $130.) The complimentary breakfast was great compared to others. The staff was very friendly and the beds were comfortable. If I had to be picky at all, the pillows were not very comfy (too thick and firm)-- but if that's the worst I could find then you know it's a pretty good place to stay.

"Castle Rock"

4
09/04/2017

The Best Western Plus in Castle Rock was very clean and the interior and furnishings updated. We stayed in a King studio suite it had a full refrigerator a microwave and a small stove top. The room had to large flat screen tvs. The site has a indoor swimming pool,which was clean and very well kept. There are resturants abound. They have free hot breakfast every morning which was good and fresh. We were traveling due to a death in the family, we were very far away from home and the employees were so kind and attentive to my husband myself and my little boy. I would recommend this Best western property for business, family travel or any travel accommodations .

"Great experience all round"

5
05/04/2017

Everything was exactly the way you want it for a quality hotel. The hotel was clean, comfortable, and very convenient to the outlet mall. Our suite on the 4th floor had a beautiful view of the mountains to the west. No complaints whatsoever.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you 449russellk for your recent review! We truly appreciate you taking the time to leave us detailed comments in regards to your recent stay here with us in Castle Rock! We are pleased to hear that you enjoyed your top floor suite with the amazing view of the mountains! We hope to see you again the next time you're visiting Castle Rock! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Bravo!"

5
03/04/2017

The accommodations were fabulous and the staff was amazing! My father was hospitalized during my stay and the staff remembered me by name and always inquired about dad's health also. Thank you for making a difficult time much better!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you janetwZ6654WN for your recent review! We appreciate you taking the time to leave us detailed comments in regards to our staff and overall facility. We hope that your father is doing well! We hope to see you again the next time you're visiting Castle Rock! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Still good"

5
25/03/2017

2nd stay in past yr. very happy w place and staff. Xcellent breakfast. Just one recomend. Replace the weight Machine and bike in exercise room and add a rack of dumbells. My wife loved the hotel. Close to outlet stores. Bubbles liqor store next door w booze from all over the world. 5% discount for hotel that I forgot to ask for.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Albert N for your recent review! We are glad to hear that you and your wife had such an enjoyable and comfortable stay here with us! Thank you for the feedback in regards to our fitness facility. We are actually getting ready to expand that area a bit and update some of the equipment- hopefully next time you are in town, you will be impressed with the additions. We hope to see you again the next time you're visiting Castle Rock! Mallory Sortore Director of Sales Best Western Plus Castle Rock

"BW Castle Rock The Best"

5
27/11/2016

We stayed here in August and had Room 106. The room was spotless; the lamps, night tables, bed headboard, walls, mirrors etc. not a speck of dust or smudges anywhere. It also had a new phone and remote. Lots of restaurants nearby and the hotel has discounts at several of them. Staff excellent. What a pleasure to stay there and will definitely be back.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Abbey_11 for your wonderful 5 star review! We are pleased to hear that you were so impressed by our facility back in August. We truly strive to provide a superior level of cleanliness and are happy to hear that we exceeded expectations. Thank you for your kind comments in regards to our entire staff! We are glad to hear that you enjoyed our location and close proximity to many local attractions and restaurants. We look forward to seeing you again the next time you're visiting the Castle Rock area! Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Recommend "

4
22/11/2016

We strayed and thought it was worth the price. In a location close to all the shopping and the staff was friendly. Good breakfast. Exercise room was kind of skimpy but I always work w what they got. If u don't want to stay in a pet used room, ask for 2nd floor.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Albert N for your recent review! We appreciate you taking the time to let us know what you enjoyed about your stay and how we can improve for the future. Thank you for your comments for future guests in regards to our pet friendly rooms on the first floor- it is good information for them to know! We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Not up to the + standard"

3
06/11/2016

Stayed here for 2 nights. Worn and old looking. The room did not smell good so we got a spray from the reception. Breakfast was ok but starting to get a little bit tired of best western standards. Could do better. Wifi was good as was parking.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Stuart M for your recent review! We truly strive to provide the best customer service and overall product in the area- we use all feedback for further improvements for future guests. We apologize that you found your room to be outdated and that there was an odor present. We are glad to hear that you were able to receive a spray from our Front Desk to help with that issue, but I will make sure to personally pass your review on to my Housekeeping Manager as well. We hope you will give us another try the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Great Place to Stay"

5
18/10/2016

The Castle Rock Best Western Plus, is not only in a great location, close to shopping and sites - but the hotel was clean and inviting - we really didn't want to check out. The King size bed was very comfortable, if we had more time we would have used the amenities offered (pool and gym). I would and did recommend it to friends and family!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Sharon for your recent 5 star review! We truly appreciate your recommendation to friends and family! We are glad that you found our property to be inviting, clean and that you didn't want to check out! We look forward to seeing you again the next time you're in the Castle Rock area- hopefully for a longer visit so you can enjoy some of our amenities! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Great value- great location"

5
17/10/2016

Accommodating & friendly staff. Quiet even over the busy weekend. Outlet malls in walking distance and close to I-25. Great restaurants, movie theaters, etc.. The suites are great for business and they provide a free Ethernet cable instead of spotty limited access wireless.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Joe A for your "Great value- great location" review! We are pleased to hear that you had such an enjoyable stay here with us! We hope you enjoyed the local attractions and restaurants nearby. We truly strive to provide the best customer service and overall product in the area- we appreciate the kind comments in regards to our entire staff and facility. We hope to see you again the next time you're in the area! Mallory Sortore Director of Sales Best Western Plus Castle Rock

"A best, best western"

5
08/10/2016

My wife and I prefer to stay at Best Westerns, it is our lodging of choice. This is only the second time we have stayed at a Best Western Plus, everything about our stay was first rate. From the welcome at the front desk to the presentation of the property to the breakfast, this is definitely a four star operation.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Rod M for your recent 5 star review! Thank you for your loyalty to the brand! We strive to provide the best overall product and customer service in the area- your comments let us know that we are truly doing a great job! I will personally pass this review on to my entire staff and let them know that you appreciated their hospitality during your stay! We hope to see you again soon the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Colorado"

4
28/09/2016

This was a last minute decision and I was very pleased. I had a small balcony that I was able to enjoy the next morning. Breakfast was still fresh and plenty when I finally went to have it. This is close to other restaurants and even the Outlet Mall.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Michele G for the recent review! We appreciate you taking the time to let future guests know exactly what you enjoyed about your stay. Our Balcony Suites are indeed enjoyable and have a great view of the mountains. We are happy to hear that you enjoyed our full complimentary breakfast buffet in the morning and the nearby Outlet Mall! We hope to see you again the next time you're in the Castle Rock area! Mallory Sortore Director of Sales Best Western Plus Castle Rock

"I wanted to give 5 stars but a few small problems"

4
25/09/2016

It is a good place to stay, just off the freeway, with shopping and resturants cosemel by. Also close to factory outer stores. Small problems were: cool water in hot tub, only one elevtor, no washcloths in room two of three days.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you 789valw for the recent review! We appreciate you taking the time to let us know what you enjoyed about your stay and comments on how we can improve for the future. We are glad to hear that you enjoyed our convenient location and close proximity to local restaurants and attractions. I will make sure to personally pass your small issues on to my General Manager and make sure we implement changes where needed. We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Great hotel"

5
14/09/2016

We had a great stay here using the hotel as a base to explore the area. Staff were extremely friendly and helpful. Rooms were clean, comfortable and roomy. Good selection of foods at breakfast. Would have no problem recommending anyone to stay here.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Michael C for your "Great hotel" review! We truly appreciate you taking the time to leave us a detailed review about everything you enjoyed during your stay here with us in Castle Rock! We strive to provide the best customer service and overall product in the area- we have recently been making some improvements to our breakfast selection and are glad to hear that you enjoyed the diverse selection. We hope to see you again soon! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Worst customer service"

1
12/09/2016

Extremely unprofessional service from Dakota. She was sarcastic, rude, and very unhelpful. She gave me the incorrect contact information to speak to a manager. I called again myself on a different day and spoke with the manager Andrew. Total night and day; he was extremely helpful and very professional. Wish we were able to speak with him in the first place. Worst customer service experience with Dakota; we will definitely not be staying in Castle Rock again.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Good afternoon Figureskater1, We appreciate you taking the time to leave us a detailed review in regards to your experience with us. On behalf of the entire team here at the Best Western Plus in Castle Rock, we truly apologize that you had a horrible experience. Unfortunately, it is our policy that you have to have a valid credit card upon check in. We use all comments and reviews for future improvement and further training here on property. We're happy to hear that you were able to get in touch with our General Manager and speak about things further. If we can be of further assistance in the future, please do not hesitate to contact us. Yours in hospitality, Mallory Sortore Director of Sales 303.814.8800

"Friendly staff!"

4
10/09/2016

We stayed in one of their mountain view suites. The staff was very friendly. Our room had a few little issues. The staff did their best to make things better. The balcony had cigarette butts all over. The front desk manager came up immediately to clean up the balcony himself. Small issues with remotes and lack of dishes. The room was very comfortable. My only complaint is that the pool was really cold!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Janet C. for your recent review! We appreciate you taking the time to leave us detailed comments in regards to what you enjoyed about your stay and ways that we can improve overall. We apologize for the lack of cleanliness on the Balcony of your room. I have brought this to my General Manager's attention and we are putting in place an additional screening for our Housekeepers. We check our pool temperature every morning, so I will make sure to pass your review on to our maintenance team to make sure they are aware that it was cold during your stay. We are glad to hear that you found our staff to be helpful and hospitable! We hope you choose to stay with us again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Never again "

2
09/09/2016

Checked in, went up to my room and it smelled of smoke. It obviously used to be a smoking room before it became smoke free. I went back to reception and told them. They changed my room. This one stunk of what I can only describe as body odor. I went back to reception and they told me they didn't have any other King rooms available so I went back to the first room as it was the lesser of two evils. Never had a problem with the smell of a room before so this was all new to me. The room itself was large. Decor was dated. There were stains on the sofa, but nothing too bad. The bulb in one of the lights was out. Again not a deal breaker but it should have been checked. I organized a wake up call for the morning. Spoke to a person who confirmed it with me. It didn't happen. This was a business trip and therefore I was late for a meeting. I told reception when I checked out and they didn't seem to care. I gave the hotel two stars simply because the bed was comfortable. I will never return here. There is a Holiday Inn next door. I recommend spending the extra few bucks to stay there. My first time staying in a Best Western. And probably my last if they are all like this. I joined Trip Advisor just because I felt I needed to warn others about my experience.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Musoguy14 for taking the time to leave us a detailed review of your experience. On behalf of the entire team here at the Best Western Plus in Castle Rock, we apologize that you had a negative experience while here with us. We use all reviews for future improvement and further training of our staff. We appreciate you taking the time to let us know what can be improved on for the future. If you would like to discuss anything further, please do not hesitate to contact me directly. Yours in hospitality, Mallory Sortore Director of Sales 303-814-8800

"Overall Review"

5
09/09/2016

This hotel was excellent, everything from the staff to the facility went above my expectations. Coming from 12-14 hours away from home I was exhausted upon my arrival and they did everything they could to get us checked in as quickly as possible. I highly recommend this facility to anyone looking at hotel stay's in the area.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Kayla G for your wonderful "Overall Review!" We strive to provide the best customer service in the area and are glad to hear that you were impressed by our overall product! We are happy to hear that you were able to quickly get checked in and get some rest after your long drive. Thank you for the recommendation to future guests- we appreciate it! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Friends in Colorado"

4
08/09/2016

A nice hotel with clean rooms and excellent beds. Only down fall and why I rated this a 3 star is poor hotel front desk attitude in evening shift. Breakfast is ok; but they ran out of bowls for cereal. Nice pool thats open till 11pm.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Paul D for your recent review. We appreciate you taking the time to leave us detailed comments in regards to what you enjoyed during your stay and what we can do to improve for the future. We apologize that you found our Front Desk staff to have an attitude with you- I will make sure to pass this review on to my General Manager and make sure he is aware. We hope that you choose to stay with us again the next time you're in the Castle Rock area! If I can be of any further assistance, please do not hesitate to contact me directly. Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock 303-660-3184

"Great Experience"

5
06/09/2016

This was a wonderful place - clean, great check in, friendly front desk personnel, Rooms very clean and comfortable - this was a last minute decision to stay here and we couldn't be more pleased - very quiet and very helpful in giving information about the restaurants.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you 45bigwaa for your recent review! We truly appreciate you taking the time to leave us detailed reviews in regards to your recent stay here with us. We are glad to hear that your last minute decision to stay with us turned out to be a great experience. We hope you enjoyed the local amenities and attractions nearby! We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"CLEAN & FRIENDLY PLACE TO STAY"

5
05/09/2016

Excellent place to stay. Helpful & friendly staff. Very clean accommodations. Numerous restaurants and shopping locations nearby including an Outlet Mall. Easy access on and off in I-25. Breakfast served each morning. Quick and easy check in and out. Would stay here again.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Gerald S for your recent review! We truly appreciate you taking the time to leave comments in regards to your recent stay here with us in Castle Rock! We are happy to hear that you found our hotel to be convenient, clean and overall enjoyable. We look forward to seeing you again soon the next time you're in the Castle Rock area! Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Great motel with a great location"

5
04/09/2016

Love this motel and stay here whenever we are traveling back and forth from Arizona to Nebraska. The gal at the front desk was extremely helpful and fun. Getting old but think it was Judy????? Loved the room and the bed was very comfortable....Great chair and ottoman to sit on and loved they had a great tv with HBO to boot. Also serve a wonderful hot breakfast in the morning which we enjoyed very much. Only complaint at all was they are very close to the expressway so if you can get a room away from that. we stayed on the 4th floor and would recommend that too....

"This castle stay rocked!"

5
04/09/2016

Loved our stay and room! Very modern and great hotel for the price! Customer services was awesome! Breakfast was really good! Lot's of shops and restaurants to select from and nearby gas stations too. Outlet mall area. A 30-40min drive to the Airport. I would stay here again! 4th floor rocked, very quiet! Value for your money for sure!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you 2bgizmo for your wonderful 5 star review! We are glad to hear that you enjoyed your stay with us! We strive to provide the best customer service in the area and are happy to hear that we "rocked!" We look forward to seeing you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"Conveinent Stay"

4
02/09/2016

Great location for business in Colorado. Easy access to freeway, central location for North & South Colorado ventures in the same few days. Restaurants close by. No Smoking facility was very nice. Indoor pool was a nice feature. Would recommend.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Charles L for your recent review! We truly appreciate you taking the time to leave future guests insight on everything that you enjoyed about our property! We are indeed a great location for many business travelers due to our convenient location. We are glad to hear that you enjoyed our indoor pool and the proximity to many restaurants. We hope to see you again soon the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Lovely "

5
01/09/2016

This was our last stop on a 14 night trip. We had flown into DIA and stopped here on our way back home to New Mexico to stay and shop at the Outlets. Husband and I agree that it was our favorite hotel out of the 4 we stayed at during this trip and the VRBO rental!! Check in was easy and they had honored my request for a mountain view. The room was really spacious, really clean and the shower was wonderful. The staff were all very friendly and professional. The only downfall was there was no hair conditioner and the supplied shampoo bottle was empty but that was of no concern to us since we had plenty with us. Plenty of restaurant choices nearby for dinner and the breakfast had all the staples including fresh fruit. We will defiantly be back!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you taosnita for your "Lovely" 5 star review! We appreciate you taking the time to leave us comments in regards to what you enjoyed about your stay and feedback in regards to how we can improve. We apologize that the amenities in your room were not refreshed for you before arrival. We use all feedback to further train our staff and improve upon ourselves for the future. We are glad to hear that out of your entire trip, you found our property to be the most enjoyable! We look forward to seeing you again soon the next time you travel from New Mexico! Yours in hospitality, Mallory Sortore Director of Sales Best Western Plus Castle Rock

"JM Football Mom"

5
28/08/2016

I hadn't stayed at a Best Western for years, and this facility raised the bar of what I expected a Best Western to be. Excellent facility, Excellent Staff, Excellent Service - Can't lose by staying at this property.

"Loved everything about this hotel"

5
27/08/2016

This place was perfect for my son and I. We spent 3 nights here and had a great time. Your staff were all so nice. The rooms were comfortable and roomy. We loved having the outlet mall across the street, and so many restaurants near by. It was an amazing location. I can't wait to come back to Colorado to stay here again.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you lisasP202RU for your wonderful 5 star review! We truly appreciate the kind comments are glad to hear that you "loved everything about our hotel!" I will make sure to personally pass this review on to our staff and let them know that you appreciate their hospitality and kindness. We look forward to seeing you and your son here with us again soon! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Pretty good location"

3
23/08/2016

Easy to get to because it is right off of the highway. Multiple good dining options nearby. It also is immediately adjacent to a liquor store which is highly convenient but you are still in a nice area. I thought the room was average as were the amenities. I would stay here again. It's not the newest place in town, but it isn't run down either.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Shane H for taking the time to leave us a detailed review of your recent stay! We truly appreciate the comments to future guests in regards to our convenient location. We are glad to hear that you enjoyed your stay and amenities that we offered. We hope to see you again soon the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Smiled and Greeted me by name"

5
19/08/2016

I travel often and must compliment this property for the hospitality, the beautiful property and incredible staff. Andrew the GM, Judy, Dakota and Randy from the front desk, were perfect! Every morning I was greeted by name and with a smile. This property and staff are very prompt to make sure your stay is perfect by their ability. Andrew, a truly great GM and front desk staff were professional and warm everyday. Thanks Best Western-Castle Rock, I would definitely recommend and plan to stay again!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Joseph Julien P for your wonderful 5 star review! We truly appreciate and enjoy receiving reviews where our entire staff is recognized by name. We strive to provide the best customer service in the area and are extremely pleased to hear that you were impressed during your stay! I will make sure to personally pass this review on to our staff and recognize them for their superior hospitality! We look forward to seeing you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"My favorite Best Western to date"

5
18/08/2016

We do several different kinds of travel which dictate the level of amenities we seek. One kind is truck travel with the two dogs when traveling to our place in AZ for an extended stay in the summer. We have been taking the southern route through MO, KS, OK, TX, and NM because it is shorter with high speed limits. However, this time we elected to go the northern route through NE, CO, and NM because we wanted to see Colorado Springs where our kids are relocating. Castle Rock was about the mid-point in the trip so we booked the Best Western Plus there. We generally choose Best Western when traveling with the dogs because they are pet friendly and still offer reasonable comfort. This Best Western offered a convenient location, better pet area, clean room, nice breakfast area with better than average selection, fitness center, and extremely friendly and helpful staff. The dogs gave it 4 paws up.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Spark H for your recent review! We are happy to hear that your dogs enjoyed their stay as much as you did! We enjoy getting a "4 paws up" from them! We truly enjoy receiving reviews such as this one that shows the appreciation from our guests. We are glad to hear that you enjoyed your recent trip and we hope to see you again the next time you visit your kids! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Very nice room"

5
15/08/2016

Booked this room at the last minute and was pleased with it. Very nice suite and view of the mountains. Sorry we were only passing through. IHOP restaurant was next door so we walked to it for dinner. This was one of the nicest rooms we have stayed at a Best Western. Staff was very nice.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you 574royw for your recent review! We are truly pleased to hear that during your last minute stay with us, you were impressed by the accommodations that you received! We appreciate the kind comments in regards to our entire staff and overall facility. We hope that the next time you are in the area, you are able to stay a bit longer and choose us once again! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Comfortable Beds/Clean Room/Contemporary"

5
14/08/2016

Would Recommend....Quiet. Clean. Comfortable Beds. Contemporary Décor. well lite parking. We were on the road very early into the morning, the night manager was very helpful in getting us settled in, she went out of her way to help, above and beyond. the next morning we missed the regular breakfast; however, the ladies in the "breakfast area saw that we had some cereal, yogurt, fruit, juice and etc. Again, about and beyond!! ,

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Clenna P for your review of your recent stay! We truly appreciate reviews like this one and are glad to hear that you would recommend us to all! Thank you for your kind comments in regards to our Front Desk Manager that was on duty- I will make sure to pass this review on to her and let her know that you appreciated her hospitality during your stay! We hope to see you again soon the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Felt like a king in Castle Rock"

5
11/08/2016

I enjoyed the comfort and stylish décor of this hotel. Breakfast had many options, all of them very good. I definitely will stay here again when in the area. This is by far the best Best Western hotel in the Denver area.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you David H for your wonderful 5 star review! We are glad to hear that you "felt like a king" while staying with us! We truly strive to go above and beyond for all of our guests and we are truly happy to hear that you were impressed by your recent stay! I will make sure to pass your review on to our entire staff and let them know that you appreciated their hospitality during your stay! We look forward to seeing you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Great for our way out of Denver"

5
10/08/2016

Had a bad air BNB booking so we decided to drive until we found a place to stay so we decided on this in castle rock. Employees were very helpful. Room was spotless and clean very nice stay. It's close to the highway so easy for an on off trip. Breakfast was great and had gluten free options which is great for some one like me with celiac! Defiantly a great hotel.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Amelia R for your review of your recent stay! We are glad to hear that you enjoyed your stay here with us after having a bad experience with another booking. We strive to provide the best customer service in the area and are glad to hear that we exceeded your expectations. I will make sure to personally pass this review on to our entire staff and let them know that you appreciated your accommodations and gluten free options at breakfast! We hope to see you again the next time you are traveling out of Denver! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"trip to the south"

5
10/08/2016

My son and i stopped in castle rock on our way to pikes peak. had a great stay at the Best Western--only 30 minutes from Denver. great shopping, dining, and hiking. would recommend to everyone.---i have to write 200 characters. I don't have 200 characters to express.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you tvd_60 for your review of your recent stay! We are glad to hear that you chose the Best Western Plus in Castle Rock on your trip south to Pikes Peak. We are happy to hear that you enjoyed our proximity to many local attractions, hiking and shopping! We hope that you and your son enjoyed the remainder of your trip south! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Great Experience"

5
10/08/2016

We stayed two nights over the weekend and had a great experience. I see why this hotel is ranked #1 in Castle Rock. The staff was incredibly friendly and helpful. They went above and beyond to make us feel welcome. The breakfast was incredible too.

"Decent hotel, bad internet."

3
09/08/2016

Everything at the hotel was fine for the price. Easy check in, friendly enough, clean, easy access to the highway. Stayed for 2 days. The internet did not work in my room, got a connection a few times and lost it, worked better in the hall. I need decent internet, thought there might be something wrong with my ipad as my iPhone which is newer worked but not great. In a new hotel and everything is fine. If you don't need good internet in your room the place is otherwise good.

"Clean and easy access"

4
08/08/2016

We stopped late night off I5 and glad to have found a clean and family friendly hotel at that hour. The place was clean, safe, and with ample parking and recently renovated lobby. Recommended for those needing a clean, safe place to stay with easy access off the interstate.

"love it"

5
08/08/2016

I love staying at BW's because always indoor pools that are clean, clean rooms and great breakfast in the mornings that satisfies every one in the family staff is great and always polite, and with being a rewards member i don't have to rush because check out is not till noon

"Best Western is the Best"

5
04/08/2016

My wife and I accidently made our reservation for both Friday and Saturday night, when we were only planning on spending Saturday night. Upon arrival were informed that we were a no show and they charged our rooms and cancelled our Saturday night stay. They got us a new room and didn't charge us for Friday. Thank you so much. Best Western is the Best

"Clean and Comfortable"

5
01/08/2016

Our room was a single King bed. It had a couch and desk as well. Very comfortable and spacious with clean bathrooms. The front desk staff was superb as they greeted us regularly when walking through the lobby; they seemed to truly appreciate us as guests. Wi-Fi worked well and the breakfast was sufficient (not impressive but not disappointing either). We had a discounted rate for a wedding block of rooms, but even at full price the cost would have matched the quality. Lots of food choices nearby, and a liquor store that will blow you away, but not many options for alcoholic beverages or bars past 10:00 within walking distance. Even so, I would definitely recommend the Best Western Plus in Castle Rock to family and friends.

"Best Place in Castle Rock!"

5
30/07/2016

We have stayed many times in this hotel, and we have never had any problems. On this trip, we brought our two dogs, and they were welcomed as well. The staff is courteous, and goes out of their way. One day I needed coins for their laundry facility, and the manager, Andrew, walked next door to the Holiday Inn to buy me a roll of quarters! I was astounded at that level of customer service!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Kathleen M for your wonderful 5 star review! We are truly happy to hear that you were impressed by our facility and overall customer service. We truly strive to provide the best customer service in the area! I will make sure to pass this review on to my General Manager, Andrew and let him know that he made quite the impression on you during your stay! We look forward to seeing you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Decent place on a budget"

3
27/07/2016

We had the unfortunate luck of getting a room where housekeeping had failed to restock anything and had left a rather nasty surprise in the toilet. After speaking with the front desk we were able to get a new room that had been properly taken care of. Overall the room was nice for a 2-3 star hotel. The AC worked decently and wasn't too loud. The beds were marginally comfy about on par with most hotels in this price range. The view from the room out towards the mountains was nice. One downside was the spa was broken and you had to walk across the street to another hotel to use theirs. We would stay at the hotel again if we were in a pinch for a room as we were the night we stayed.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Chris.Cassidy L for the review of your recent stay! On behalf of the entire team here at the Best Western Plus, we apologize for the inconvenience of having to move rooms due to the first one not being cleaned properly. We use all feedback for further training of our staff and I will make sure to personally pass this along to my General Manager. We are glad to hear that you enjoyed the view from your room and the overall room. We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Wonderful night"

4
25/07/2016

We wanted a nice play to stay after a long day at the Renaissance festival and to get a jacuzzi in the room was a bonus! The bed was nice and clean and comfy but I should have asked for another pillow. The bathroom was fine but we really didn't care because of the jetted rub in the main room. Awesome! The couch was nice to sit on in the morning. The room was big and open, very comfortable. There are also plenty of places to eat that are very close. It was a bit loud at night because we were on the ground floor and I could hear the people above us all night playing with their tub. The vibration of the jets and the water running and draining was a bit loud. All and all, nice place.

"Here for business"

5
25/07/2016

Stayed here during a business trip to Denver as everything in the Denver area was sold out. Great hotel and even better staff. The front desk staff was top notch in handling my needs and changes! Room was comfortable and clean. Breakfast was a good start.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you pokey89 for your wonderful 5 star review! We are glad to hear that you enjoyed your business trip here with us in Castle Rock, Colorado. We truly appreciate the kind words in regards to our entire staff and overall hotel. We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Review"

5
21/07/2016

My experience at this hotel was excellent and I recommend this hotel. The employees are extremely helpful and professional. The rooms are very clean and the beds are comfortable. The location was also a plus. It has easy access to and from Interstate.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you maryannj868 for your detailed 5 star review! We truly appreciate you taking the time to not only leave us a review, but comments to future guests on what you enjoyed about your stay! We are glad to hear that you enjoyed your stay and would recommend us to anyone in the future! We look forward to seeing you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"OUTSTANDING"

5
20/07/2016

I made the mistake of trusting a Travel Agent with my plans. When we got to the Hotel things were so messed up I was beside myself. This was a trip to say my vows with the man I love as well as lay my mother's ashes to rest. Suzette and Rita were AWESOME as was the rest of the staff. They did not have to do anything as it was the mistake of the travel agent, but they went above and beyond to make things right for us. I am forever grateful to the staff of this absolutely wonderful place. If you go to the Denver or Colorado Springs area STAY HERE. They are very clean, lovely facilities, and the staff is beyond wonderful.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Pamela L for taking the time to leave us a review of your recent stay! We truly enjoy receiving reviews such as this one! Our staff goes above and beyond every single day and we are happy to hear that they impressed you! We are glad to hear that we were able to alleviate the stressful situation for you and helped create a memorable stay for you! I will personally pass this review on to Suzette and Rita and make them aware that their help was much appreciated. We look forward to seeing you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"A most beautiful hotel"

5
20/07/2016

We were so pleasantly surprised by this hotel, as we had never stayed at this particular one before. We give it a 10+. Not to mention, there's a handy dandy little brewery a couple of blocks away that was great.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Mercy123 for your "beautiful hotel" review! We are glad to hear that you were pleasantly surprised and impressed during your recent stay! We strive to provide the best customer service and overall product in the area and are happy to hear that you enjoyed your stay! We do indeed get many guests that also enjoy the Rockyard Brewery that is within walking distance! We hope to see you again soon the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Great Place to Stay"

5
18/07/2016

Everyone was so helpful, incredibly clean, breakfast was fresh and always filled and clean! The front desk would go out of their way to help. I had spoken to a young lady named Dakota she was checking in rates for me for a special event and told me she would call me back and she did! I changed reservations from adifferent hotel to Best Western Castle Rock, because she took the time to help me.

"Terrible, Terrible, Terrible"

1
17/07/2016

We booke the room for 2 queens, got there and the room smelled of smoke, told the front desk, they said, we are sold out. Did nothing, did nothing. Terrible Customer Service. Then booked the following week for 4 days, booked a KING SUITE, was told when they checked in that there are not guarantees of the rooms you book. STRIKE 2. Called the front desk person Randy, he said he couldn't do anything and that you basically get what you get. No guarantees of the room you reserve. DO NOT BOOK HERE>

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Good morning Carla M, Thank you for taking the time to leave us a review of your recent stay. Unfortunately when booking through a third party site, there is no guarantee of a certain room type. On behalf of the entire team here at the Best Western, we apologize for any inconvenience that was caused because of this. We are extremely busy this time of year and if the hotel was not sold out, we would have done our best to move your guests to their desired room type. In the future, you can always call us directly to make your reservations and we can guarantee a specific type of room. If you have any further questions or concerns, please feel free to call me directly. Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock 303-814-8800

"Excellent location and Place"

5
16/07/2016

very well kept place and surroung area is looks excellent as well ,breakfast area is small hang up phone when i tried to report problem so i have to call back i did not see any other issue looks like their phone system was acting funny

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you ABHY1 for your review of your recent stay! We appreciate the comments in regards to our entire facility and the feedback in regards to our breakfast area. We did indeed have an issue with our phone system that has since been resolved. Please feel free to give us a call back if you'd like to discuss anything further. 303-814-8800. We hope to see you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Nice place to stay"

5
14/07/2016

We spent one night here on the way to NM. We were met by a very pleasant young man at the front desk. The room was a great size and clean. The bed was very comfortable and it was quiet. We slept great! There was both hot & cold breakfast available the next morning. I would stay there again & recommend it to anyone looking for lodging in the Castle Rock area.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Tina L for the 5 star review of your recent stay! We are pleased to hear that you had a very enjoyable stay here with us on your way to New Mexico. Thank you for your kind words in regards to our Front Desk attendant that assisted you at check in. We are glad to hear that you found our facility to be comfortable and enjoyed the complimentary breakfast in the morning. We look forward to seeing you the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Helpful, Friendly staff, quiet hotel."

5
14/07/2016

Had a sweet suite for an overnight stay after shopping at the outlet mall. All the front counter staff we dealt with were so friendly and able to offer local tips. Stepped outside for a smoke and the person working the front desk came out too, just to chat and tell some tales. It was like staying with family- that you like!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Burditzman for your wonderful 5 star review! We truly appreciate the kind words in regards to our Front Desk staff. We are glad that you enjoyed your sweet suite for the shopping trip to the Outlets! We hope that the next time you're in the area, you choose to stay with us again! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Wonderful overnight stay"

5
12/07/2016

Spent the last night of our trip here before flying home. Was the BEST HOTEL ROOM OF OUR ENTIRE TRIP. Newer hotel that is very well appointed. Our suite had privacy, double sink vanity, full kitchen. Has good lap pool. Very much appreciated the late check-out.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Brandy P for your "wonderful overnight stay" review! We truly enjoy receiving reviews like this! We are so glad to hear that you were impressed and enjoyed your stay with us so much! Our Balcony Suites are truly unique and offer extra amenities and beautiful views. We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Vacation 2016"

5
10/07/2016

Excellent Hotel, location,much to see and do very nearby, friendly enviroment. Location is a great area weather your traveling north towards Denver or south toward Colorado Springs. Great shopping outlet 2 minutes away,

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Richard H for your wonderful 5 star review! We are happy to hear that during your "Vacation 2016" you chose to stay with us! We are indeed located in such a desirable area and have many local attractions nearby. We are glad to hear that you enjoyed the Outlets and your stay here with us! We hope to see your family again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"A high flying hotel"

5
06/07/2016

This was a great experience, differing from most standard hotels. large rooms, very clean and comfortable. The food was excellent, with the breakfast buffet offering the most choices we ever seen, including the made to order omelet center. And the daily steak specials and happy hours at the Falcon club were reasonable in price and delicious. Attended a Veterans reunion and these folks treated us superbly. Recommend this place to everyone, including families.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Thomas G for your wonderful 5 star review! We are glad to hear that you enjoyed the amenities that we offer here at the hotel as well as the local amenities nearby! Thank you for recommending us to all! We hope to see you again soon in the near future! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Wish it had a pool"

4
04/07/2016

The hotel is ok. Easy on and off the highway but it would have been nice to have a pool. And the dining room is WAAAY to small. Little kids were playing in the hot tub (like abou 10 kids) and no staff seemed to card/object)

"Very Good Value"

4
26/06/2016

Employees went out of way to make for an enjoyable stay. Very good value for the money. Some noise issues, but not bad enough to complain. Conveniently located, excellent breakfast included daily. Excellent recommendations from staff of things to do and places to eat. Would highly recommend to anyone.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Brian Steven K for the "very good value" review! We truly appreciate you taking the time to leave future guests a review with comments in regards to your recent stay with us. We are glad to hear that you enjoyed our amenities and recommend us to all. We hope to see you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Love this place!"

5
26/06/2016

The employees were very friendly and helpful, the food was decent (sausage was juicy), and our room was clean and comfortable. We appreciated the free USA Today during the week, and the Denver Post on the weekend.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Kathleen M for your recent review! We truly appreciate the 5 star and the "Love this place" headline! We are glad to hear that our entire staff was helpful, friendly and helped make your stay pleasant! We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Blair from Sandy UT"

5
15/06/2016

Great Best Western property. The hotel was clean and well laid out. Staff were very friendly and helpful. Breakfast was great. I would stay here again with my family the next time we are in the Denver/ Castle Rock area. The pool and spa and public areas of this property are very inviting.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Blair F for your wonderful 5 star review! We truly appreciate you taking the time to leave us such great comments in regards to your recent stay! We are glad to hear that you enjoyed everything about our property, staff and amenities that we offer. Breakfast is definitely bountiful with many options! We look forward to having your family here with us again soon! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Very Nice but Noisy"

4
14/06/2016

We stopped here on our drive through Colorado. The front dest staff was very nice and although he said he was giving us a nice quiet room it was next to the highway. We walked to the IHOP next door because you get a coupon for money off because you were staying in the hotel. We loved relaxing in the hot tub and the pool was nice. We did not sleep real well, not only was there noise from the highway but we had a room with a shared door to the room beside us. It was extremely noisy and we could hear every child tantrum and belch coming from the neighbors. Must be very thin walls/door. I am giving it a 4 because if you have nice quiet neighbors you wouldn't really have much of a problem, we just happened to have a noisy night. The breakfast was nice in the morning.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Courtney C for reviewing your recent stay! We truly appreciate you taking the time to not only leave us a rating, but comments describing your stay here with us. We apologize that you were not impressed with the location of your room. With our convenient location directly off of the highway, there is some noise at times. Next time you stay with us, I would be more than happy to guarantee a quiet West facing room for you. We are glad to hear that you enjoyed our pool facility and the IHOP within walking distance. We hope to see you again soon! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock 303-814-8800

"Very nice hotel."

4
08/06/2016

We stayed in the hotel en route from Albuquerque to Denver Airport. it was very convenient as we had a early flight the next morning and we were able to return rental car and make our flight connections. The staff was very friendly-helpful and we enjoyed the hotel. A large comfortable room and great sleeping. there are several restaurants in area very close for dinner, and the complimentary breakfast a great start.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Genofred for your recent review of your stay! We truly appreciate the comments in regards to our staff and overall facility. We are glad to hear that you enjoyed your stay and the convenient location. We are happy to hear that you had great ease with making it to the airport for your flight. We hope to see you again soon the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"My review"

5
02/06/2016

I love this place!! The staff is welcoming and caring, doing little extra things they don't need to. The morning breakfast is very nice to wake up to. Rooms are kept very clean. IF you ask for anything at the desk the staff bends over backward to accommodate you. The lobby was immaculate and every time I walked through it there was always coffee available. I left before they opened up for breakfast one morning and they actually packed me a breakfast bag to go, which I thought was great! I am going back before the end of the year & you can bet I am staying with them again!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Paulette M for your wonderful 5 star review! We truly appreciate you taking the time to leave us not only a great rating, but comments in regards to your recent stay! We truly strive to provide the best customer service in the area and your words confirm it! We look forward to seeing you towards the end of the year! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Not Dog Friendly"

2
31/05/2016

We were given a horrible room located directly in the lobby. We were told since we had a little dog this was the only room available. The bed was well worn out. Our backs were killing us the next morning. and the ice maker kept us awake.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you JoeCecilia for your review of your recent stay. We are indeed a pet friendly hotel and we keep all of those rooms located on our first floor for convenience for our pet owners. We apologize that you were not impressed and comfortable in your room during your stay. Next time you're in the Castle Rock area, we would love to have you stay with us again and we will put you in a room located farther down the hall. If you would like to discuss anything further, please do not hesitate to call me directly. Yours in hospitality, Mallory Sortore Sales Manager 303.660.3184

"Overnight Stay"

4
28/05/2016

We called ahead to this hotel to book for our last night of vacation. The staff was efficient at check in and at check out. The room was great. Breakfast was not quite hot yet when we went down to eat and had to be heated by the lady in the prep area. Otherwise, good.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Susan R for taking the time to leave us a review of your recent stay! We are honored that you chose to stay with us for your last night of vacation. We appreciate the kind comments in regards to the efficiency of our staff and overall facility. I will pass along your review to my Breakfast staff and General Manager in regards to improvements that can be made in the early mornings for breakfast. We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Comfortable and clean"

4
24/05/2016

Stayed 5 days/night in balcony business suite for family wedding. Staff all courteous, room clean. Convenient location. Manager interested in feedback especially any improvement suggestions. Breakfast typical for hotel chains Pool area could be more welcoming...had a sterile atmosphere.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Norjean for such a detailed review! We truly appreciate the feedback in regards to your recent stay! We strive to provide the best customer service in the area and are glad to hear that you were impressed by your stay. I will make sure to pass your comments on to my General Manager in regards to ways that we can improve for the future. We hope to see you again soon the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Great Location, Quality Hotel"

4
23/05/2016

Spent one night and was surprised to see such a nice Best Western. Rooms were clean and current in design. Hotel is very nice. Brew Pub across the street. Breakfast included with rate. A large outlet mall is very close and easy access off I25. The only Negative is the pool had too much chlorine.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you ron S for leaving us a review of your recent stay! We truly appreciate the comments on how pleasant your stay was. We appreciate the feedback in regards to the pool having too much chlorine. I will pass your review on to our maintenance staff and make sure that they are aware. We hope you choose to stay with us again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager

"Very Nice Place to Enjoy the Area"

4
22/05/2016

This is one the better Best Western's that we have stayed in the past 5 years. Our suite was very adequate with a balcony plus a large refrigerator. The bathroom was spacious and view was spectacular looking west. The breakfast was plentiful with a variety of selections. The indoor pool was great with a hot tub/Jacuzzi near one end. The desk staff was very accommodating with suggestions for discounts at local stores and places to eat. No problem in giving a thumbs up to stay here.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you jgemza for leaving us such a detailed review! We truly appreciate the comments in regards to our facility and amenities that we offer. We are glad to hear that you enjoyed breakfast and the indoor pool area! We hope you enjoyed your time in Castle Rock and the many local attractions near us. We look forward to seeing you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Would stay again"

4
20/05/2016

We just stayed for a quick one night. We had a room facing the highway but heard no noise - very quiet room. We had the breakfast in the morning and was very good. Biscuits and gravy, sausages, eggs, waffles plus all your continental items. Everything very tasty for a hotel breakfast. I would definitely stay again when in the area. Only issue was wifi was not working. I called the front desk and they were very apologetic. They were having issues and had someone working on it. Don't know if resolved quickly as we checked out that morning.

"Truly a wonderful place to call home when you're far away from home!"

5
19/05/2016

Our room was beautiful!! Loved the seating area that was separated from the sleeping area as best you can in a single room hotel! The king sized bed was super comfy!!! "Judy from Georgia" was the most awesome lady you could have greeting you at the front desk!! I truly wish I could have spent more time there! The facilities were wonderful!! The room was clean and the staff were very accommodating!! I can't say enough good about this place!!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Margie Z for your 5 star review! We truly appreciate you taking the time to not only rate your stay, but leave such detailed and wonderful comments. I will personally pass your review on to Judy and let her know she helped create a memorable experience for you! We hope to see you again soon the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"A Perfect Get-Away Stay"

5
18/05/2016

I first stayed at this property when it was just a "regular" Best Western and was less than impressed - but wow, have times changed! Updated with crisp white linens, large flatscreen TVs & WiFi, this Best Western has changed its image from drab to fab! I booked a business sized room for a two night stay, and was delighted to find not only a generously large room, but the convenience of a wet bar, mini-fridge & microwave. Combined with the super friendly staff, hot breakfast buffet, and cleanliness of the entire facility, I'm making this my "go to" hotel for getaway weekends. And, if you're looking for a place to stay for a shopping weekend, look no further...a large outlet mall is across the main road and Ikea is a short distance north (exit 195).

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you crazycowgirl33 for your "Perfect Get-Away Stay" review! We are beyond pleased when we receive reviews like this! We are so glad that we exceeded your expectations and went above and beyond for you during your stay! Our facility is indeed updated and outshines many in the area. We're glad to hear that you enjoyed your King Business Suite and your overall stay! We look forward to seeing you again on your next getaway weekend! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Great place to stay."

5
15/05/2016

Staff is very friendly eager to help. Beds comfortable I slept just fine. Rooms are clean. Nice location in Castle Rock as well. We didn't use the pool or exercise room nor did we stay for breakfast. Coffee was good. Nice place I would recommend it, and would stay in it again.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Buannaich for the wonderful 5 star review! We are glad to hear that you enjoyed our facility, staff and amenities! Thank you for the recommendation and we look forward to seeing you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Great Place to Stay"

5
06/05/2016

We spent two nights at this hotel with our grandchildren and had a wonderful experience. Nice, clean rooms in a very nicely maintained property, with a good-sized indoor pool. The property offers a full, complete, stocked hot breakfast, and has a very friendly, accommodating staff.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Sandra H for the "Great Place to Stay" review! We truly appreciate the feedback and comments on what you enjoyed about your two night stay! We're glad to hear that your grandchildren enjoyed our indoor pool and had a wonderful experience. We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Wonderful experience"

5
29/04/2016

Every employee went above and beyond to be helpful and accommodating. The hotel and room was very clean and I felt cared for and safe during my stay. I highly recommend this hotel if staying in this area of Colorado. It is also very convenient to restaurants and shopping.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Donna C for your 5 star review! We appreciate the referral to others when reading our reviews and are glad to hear that we made you feel welcome and comfortable. We hope you choose us again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Best Hotel in Castle Rock = Best Western"

5
29/04/2016

This hotel provides a friendly staff, with clean, modern, nicely decorated rooms, with very comfortable beds. My husband and I shared the king suite with our granddaughter who slept on the sleeper sofa (clean blankets, sheets, and pillows were provided) - I highly recommend this hotel. I will stay again when in the area. - And breakfast is also included - a real bonus!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Linda S for the "Best Hotel in Castle Rock" review! We truly appreciate you taking the time to leave us a detailed review! Thank you for your kind comments in regards to our staff and facility! The King Business Suites are definitely great with the pull out couch option! We look forward to seeing you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Friendly, clean, good price"

4
20/04/2016

I have stayed for a single night at Best Western Plus Castle Rock. The hotel is clean, staff is super friendly and it is very close to the Outlets at Castle Rock. The hotel offers a continental breakfast included in the price, that was very good. Room was spacious, clean and altogether a great experience. Definitely recommend for a less expensive hotel room while in Denver.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you ketzale for your review! We appreciate you taking the time to not only take the time to leave us a review, but also leave comments on your recent stay! We are glad to hear that you enjoyed our amenities and location. We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Excellent place to stay"

5
18/04/2016

My family and I are moving to Castle Rock in August, and we have several trips planned to check on the progress of our house. We will definitely stay at the Best Western in Castle Rock each time we visit. The staff go above and beyond their duties to help ensure everyone has a great visit.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Heather B for your 5 star review of your recent stay! We are truly happy to hear that your family will be moving to the Castle Rock area in August and are looking forward to seeing your family again in July! We truly appreciate you taking the time to leave us a detailed review! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Wedding Party"

5
12/04/2016

This Best Western Plus was very accommodating to our large group. There are lots of great restaurants near by, I-Hop next door, Outlet Mall a few blocks away and a Bubbles to walk to. Excellent location!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Linda L for your recent 5 star review! We are glad that the "wedding party" had such a wonderful time and enjoyed our location! We truly are in a great spot and next to many local attractions! We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"FANTASTIC!!!"

5
02/04/2016

I had reservations, and arrived in the late evening. I was greeted by Dakota, fabulous young lady, who graciously upgraded my room per my Platinum Rewards status. THANK YOU... The suite was PERFECT in every way, spacious, clean and very comfortable after a long day of driving. The hotel is close to several restaurants, some within walking distance. As stated previously, Dakota was helpful and friendly each time I left and reentered the property. I also spoke with Randy, who was also just as friendly and polite. The last person I spoke with was Chris, an extremely personable fella', whom I shared a few Marine Corps moments with, SEMPER Fi'. Great experience at this Best Western. Definitely will be staying again on my return visits to Castle Rock. Also a Thank you to the house keeping staff, extremely clean Hotel and room. Thank you. Robert D...

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you hdslam for the wonderful 5 star review! We truly appreciate you taking the time to not only leave us a rating, but great comments as well. We strive to provide the best customer service in the area and have obviously achieved that with you during your stay. I will make sure to personally pass this review on to our Front Desk stay that made an impression on you! We look forward to seeing you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Castle rock 3/2016"

5
30/03/2016

Great hotel to stay at. Convenient to both Denver and co. Springs. Nice pool and whirlpool. We've stayed a couple times before and have always had a great experience. Have stayed at many hotels over the years for work and personal. This is one of the nicer BW hotels. Great pick!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Ann B for your "Great Pick" 5 star review! Our location is indeed convenient with us being nestled between Denver and CO springs. We're glad to hear that you enjoy our facility and amenities every time you stay with us! We look forward to seeing you again soon the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Simply... AMAZING"

5
29/03/2016

To: Whom this may concern,... Hello, My name is Danielle Mamalis and Me, My fiancée and his Boss/Co workers have been staying at the Best Western in 595 Genoa way for the last three weeks now and might I say.... THIS IS BY FAR THE BEST HOME AWAY FROM HOME I have ever been too! The service is OUT OF THIS WORLD AWESOME here. I have not had one problem since I have been here, besides my t.v. once and the service and help you guys gave me was amazing. Ive stayed a lot of places over the years due to my fiancée line of work and i've NEVER met a STAFF like the staff at this Best Western!! I hope to come back soon... I am very very very sad to leave here today but before I left I could not go without thanking you guys! Everything was EXCELLENT and more then I could ever ask for! This hotel will NEVER be FORGOTTEN and will surely be MISSED!! Thank You BEST WESTERN and all the Staff!! Thank you, Mr.Chris (11pm-7am), Thank you, Dakota (Amazing girl, would never guess shes 19) Thank you, Mr.Andrew (Management) Thank you, Mr.Randy!! Thank you, Mrs.Pat!!!! (7am-3pm) Thank you, Mrs.Judy (7am-3pm) thank you, Mrs.Nancy (7am-3pm) and the Cleaning staff is sooooooo great and cleans soooo amazing! And who could forget.... Thank you Mr.Roy (maintenance) YOU GUYS ARE AMAZING AND THANK YOU SOOOOOO MUCH!!! Im sorry I never met the Bosses :) but ive heard nothing but amazing things! Thank you too! Sincerely, Danielle Mamalis & The ACB Crew

"Best Western Plus is a "Plus" experience"

5
29/03/2016

Great experience in a comfortable hotel. Good breakfast with lots of choices. Rooms were comfortable. It was nice to have a refrigerator and coffee maker in the room. Plus, coffee was always available. Fitness room was adequate, but more than three exercisers would be tough.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Linda W for your 5 star review! We truly enjoy hearing feedback from our guests on what made their stay comfortable and things that we can improve on. Thank you for taking the time to leave such detailed comments. We hope to see you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Good Value"

5
27/03/2016

Clean facilities throughout with friendly and accommodating staff. Great breakfast-sausage, eggs, potatoes, gravy, cereals, breads & pastries, yogurt, waffles, juice, teas and coffee. Coffee, tea and cocoa available in lobby 24-7 next to a computer with printer. Be sure to register for rewards - we qualified for $25 gift after only two separate stays! Also felt safe when returning to hotel late and there were four uniformed staff (really) working in the lobby or ground floor (1 female & 3 males). Suggest request mountain view - excellent sunset. Several restaurants within walking distance- we ate at IHOP (good & reasonable) and Rock Yard (brew house with extensive menu, great food & accommodating staff). Also HUGE bottle shop (Bubble) next to hotel with the largest selection of wines, beers & liquor I have ever seen - considered it an attraction!!!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Boggs Trip Tips for the wonderful 5 star review! We truly appreciate you taking the time out of your busy schedule to leave us such a detailed review. Your words will help future guests when making lodging decisions when their in the Castle Rock area. We truly strive to provide the best customer service around and I am glad to hear that you enjoyed our friendly staff! We hope to see you again soon! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Nice, Quiet Stay"

5
21/03/2016

The Best Western PLUS Castle Rock was a nice, clean and quiet hotel. The breakfast had a variety of hot and cold items to choose from. Staff was friendly at check in and check out. Overall, it was an excellent experience for us. We will definitely be back on our next trip to Castle Rock.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Ted S for the 5 star review! We truly appreciate all the kind words in regards to your entire stay! We look forward to seeing you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Really Awesome"

5
20/03/2016

The babe and an older guy checked me in Friday March 11 after a long drive from Minnesota. Dakoda was super real and made me feel like I was staying at a friends house. She was training the other guy, and they were a good combo. The rooms are really nice and she made sure to give me a mountain view, which was nice to wake up to Saturday morning. The breakfast is pretty good, I was surprised. This best western is so much nicer than the best western we have in the town I live in Minnesota. Dakoda, you were amazing. I hope your boss knows that. Thanks for a great stay.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you noahmccabe328 for the "really awesome" 5 star review! We truly appreciate the kind words in regards to our hotel, amenities and staff! I have personally passed this review on to our Front Desk attendants that assisted you during your stay. We strive to provide the best customer service in the area and pride ourselves on reviews like this one! We look forward to seeing you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Castle Rock

"Excellent value, good location"

5
20/03/2016

This hotel was a great value. The rooms were large, the TV was nice, the couch was convenient, everything about the room was very good. The location is just about 30-45 min outside downtown Denver, and about 45-60 min from Colorado Springs. For our trip, that worked great. Castle Rock is quite nice as well, offering shopping, hiking at Rock Park (and other hiking/walking/biking opportunities), and many restaurants.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Matt B for the detailed 5 star review! We truly appreciate you taking the time to leave us comments in regards to your recent stay. We absolutely love the area as well- the convenient highway location and local attractions nearby. We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Clean, friendly and great location"

5
15/03/2016

From booking the room, to early check in, staff was very friendly and efficient. Great breakfast and fresh coffee in lobby at all times. Can't ask for better service or amenities for the price! Would definitely stay here again. Chris on night shift was most helpful and friendly!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you for your 5 star review! We are happy to hear that you enjoyed your room and were impressed by our amenities. We truly appreciate the kind comments in regards to our staff. We will pass the review on to them and let them know that they created a wonderful experience for you during your stay! We look forward to seeing you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Returning Soon!"

5
14/03/2016

Extremely pleased with my long stay at this Best Western Plus hotel! Unbelievable selection for breakfast! Coffee, tea & hot chocolate available 24/7 in lobby! Very clean & well taken care of hotel! Big, comfortable room with a "living room" area! I used the fridge & microwave daily. Comfortable bed, plenty of pillows although I do bring my own pillow when I travel. Maid service is quick & efficient! Was able to bring my dogs, plenty of room for their beds! Best hotel by far, when I've traveled with my dogs! The staff is the most helpful & friendly that I've seen. I would only consider this hotel in the Castle Rock/Denver area now! And their rates are much better than those in Denver anyway! Especially when considering equal type of hotel. I'd consider this trip was for business, I was here to buy a house in the area. Perfect location for your trips into the "city", site-seeing, shopping! Highly recommend!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you cinderstuff for the wonderful and detailed 5 star review! We truly appreciate the kind words in regards to our hotel, amenities and staff! We are happy to hear that you had a pleasant stay and your dogs were comfortable as well. We hope you had success while house hunting in the area and look forward to seeing you and your family soon! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"no security"

3
10/03/2016

had truck and Harley stolen from parking lot no security camera room was ok but no way to make sure your car is secure manager was nice but that did not help with the large loss should have stayed at a better location with less crime

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Thomas J for taking the time to leave us a review. We completely understand the frustration and sympathize with you on the huge loss of your vehicle and trailer from our back parking lot. This has never happened at our location before and is definitely an unusual occurrence for the Castle Rock area. We contacted the police immediately and helped as best as we could with further information. We hope that the police have been able to solve this situation for both you and your wife. Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"GREAT STAY"

5
03/03/2016

We had been visiting family in the southern part of Colorado & needed to stay a night closer to the Denver Airport for our morning flight. This hotel was perfect. The room was great. We were on the highway side but did not hear the traffic. The bed & bath linens are very nice. The room also has a nice big screen TV. The included hot breakfast was good. The drive to the airport was shorter than expected. It took only 30 min. to get from the hotel to the car rental return at DEN. We will definitely stay there again.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Passau37 for your "GREAT STAY" 5 star review! We truly appreciate the kind comments left in regards to your recent one-night stay! It is indeed nice that we are actually relatively close to the airport without being in the hustle of Denver itself. We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"For a moderate hotel this one is perfect"

5
29/02/2016

We have used this hotel for sports tournament stays. I normally stay in "fancier" hotels but I would not consider another hotel in this area. This one is totally efficient, never any non functioning items, the fastest check in I have ever had with no mistakes at all. Very clean, nice beds, good shower. Clean pool for the kids. close to varied dining options as well as being right next to a huge shopping outlet. Great travel on a wide, new highway from one exit to the next. Not a thing to say wrong.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Joann G for the wonderful 5 star review of our property! We enjoy hearing a guest say that there is "not a thing to say wrong" after their recent stay with us. We are always happy to have our sport tournament teams stay with us and are glad that your group had an enjoyable time! We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Great visit"

5
28/02/2016

This hotel was great! It was clean. The night clerk was very friendly. The pool & hot tub were nice. Spacious rooms - it had a king-sized bed & a couch that I assume was a pull out). Great breakfast with lots of choices!!! Close to the interstate. Highly recommended

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Jburns6 for your 5 star review! We appreciate all the kind comments in regards to our hotel, staff and amenities offered. We are glad to hear that you enjoyed your room that indeed has a pull out couch for use. We hope to see you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Amazing."

5
28/02/2016

I have been coming to this hotel since i was in high school. It was the only one my mom would stay at, and it remains the same for me now. The staff is always friendly. The rooms are always clean. The beds are comfortable. The location is perfect. I can't say enough good things about this place. I will keep going back.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Victoria P for your "amazing" review! We truly enjoy hearing of recent stays and comments from our dedicated guests. We're glad to hear that with each and every stay we impress you! We look forward to having you stay with us again the next time you're in the area! We will see you soon! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Very comfortable in the busy center of town"

4
25/02/2016

The clean of this hotel and our room is one for the books and a proper reward for a long travel day (featuring awful traffic delays in Denver). Nice, clean pool. Location is just off I25 and easy to spot. Another feature I always appreciate is comfortable bedding and this hotel delivers. We found good restaurants close by.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you jayski_WP for taking the time to leave us a detailed review of your recent stay at our property. We strive to provide the best customer service and overall product in the area and are very happy to hear that we accomplished that with your stay. We are happy to hear that you were comfortable and enjoyed the restaurants near us. We hope to see you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Great Hotel"

5
17/02/2016

We were very please with our stay, the service, room, value, and breakfast were excellent! The staff went out of their way to be helpful and we really enjoyed the breakfast with hot items. We will be looking for Best Western hotels in the future.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you richsolar for the 5 star review! We love hearing comments from guests on their wonderful stays at our property! We truly appreciate you taking the time to leave us and future guests such great details of your stay. We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager

"Awesome room!"

4
16/02/2016

The suite we stayed in was well stocked with dinnerware so we felt at home. The balcony was nice, and we liked the layout of the room. I'm an early riser but my husband likes to sleep in, so the ability to close the door between the bedroom and the living area was very nice.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Michelle W for your detailed review of your recent stay. We truly appreciate the kind words in regards to our Balcony Suite. It is definitely a great layout and we are happy to hear that you and your husband were impressed with the amenities it offered. We hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus

"Best Western Castle Rock"

3
15/02/2016

Very friendly, professional staff. Outdated furnishings in the rooms, but the hotel is well kept / clean. Close to great shopping at the Castle Rock Factory Outlets and great breakfast options included in the rate. They also provide discounts for a couple of nearby eating options (e.g. Applebee's) and for shopping at the Outlet Mall.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Jennifer F for taking the time to leave us such a detailed review. We truly strive to provide the best customer service and overall product in the area. We use all feedback provided as a training tool for the future. Thank you for your kind comments in regards to our professional staff and complimentary breakfast that we provide. We hope to earn an additional 2 stars the next time you stay with us! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus

"clean, conviently located & pet friendly"

4
13/02/2016

Very pleased with this hotel, rooms seemed newly decorated and very clean. Serve Complimentary breakfast. Staff was very friendly and we were able to have our dog with us. Located right off I-25 and there are many restaurants and shops very close by. Great place to stay.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Barbara E for leaving us such a detailed review! We are happy to hear that you were pleased with our hotel, amenities, staff and our property being pet friendly. We truly enjoy when our guests bring their fur babies with them and we have a chance to meet them. We hope that you enjoyed the restaurants that are near and the Outlets directly near us. We look forward to seeing you and your pet again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus

"Very nice."

5
11/02/2016

My stay was quiet, peaceful and relaxing. Staff were quite nice. Room was very clean. I wold recommend this hotel to anyone who wants to enjoy getting away to a high quality place for a reasonable price.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you James H for your detailed 5 star review! We truly appreciate you taking the time to leave us a review and wonderful comments about your stay. We are happy to hear that you enjoyed your room and the amenities that we offer our guests. We hope to see you again soon the next time you travel to the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus

"Beautiful Views"

5
10/02/2016

Had a great experience with the staff and the fresh homemade cookies they offered at check-in. Not to mention the friendliness of the staff and making sure I got a great room with a great view of the mountains and the sunset!!

"Pleasantly Surprised"

5
09/02/2016

Very quiet and comfortable room. Enjoyed the extra space with couch, coffee table and chair in room. Staff was friendly. Great breakfast, especially the omelets!! Even though the hotel was located near the interstate, our room was very quiet. Heater blower was quiet, something we had not experienced in a number of earlier stays in other hotels on this trip. All in all, a very pleasant experience.

"Pleasant Stay"

4
07/02/2016

Slightly above average for this caliber of hotel. Pleasant Stay. Beds were a bit soft and uncomfortable. Hot tub was nice. Very clean hotel overall. Room was very clean. The Televisions need to be mounted on the wall to make it comfortable to watch, since the bed is really the only place to view it from. This is probably one of the nicest Best Western locations that I have stayed.

"Modern, comfortable and good value"

5
01/02/2016

Most hotels and inns in this area south of Denver are a bit on the pricey side ($110-125) but we found a relative bargain at $84 plus tax here for a large room with separate couch and sitting area. . Just off Iinterstate 25 in a complex of restaurants, liquor stores etc., this newer inn was clean, up to date with excellent beds and amenities. A formidable room safe was easily accessed (as long as you assumed the kneeling position) and a microwave and frig were included. The complimentary breakfast features the usual pre-cooked eggs, sausage, cereal and pancake maker in a pleasant surrounding. While its a little too far south if your main activities will be in Denver proper, Castle Rock is a cool town with lots of shopping and excellent restaurants. (We liked Siena a lot and have written a separate review on it.)

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you mikeforney for your detailed 5-star review of our property. We are truly happy to hear that you enjoyed the hotel, staff and location of our facility. We truly enjoy our location as well- away from the hustle and bustle, but still close enough for day trips. We're glad to hear that your stay was memorable and we hope to see you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Home away from home!"

5
24/01/2016

While waiting on our home to be completed we stayed 2 times at the Best Western Plus. Two nights in December 2015 were so wonderful, we returned in January 2016. Now at 16 days and counting, our stay has been very very nice! Everyone on the staff is accommodating, friendly and professional. The entire hotel is spotless. Hot cookies at 6pm are perfect. Pool, hot tub and exercise room all clean and attractive. Very nice breakfast included, with Belgian waffle machine. Our room is a "suite" with separate area for couch, desk and chairs. Great place to stay! Shawn, Judy and Pat and everyone else are the best!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you palmax1999 for your wonderful 5 star review! We truly appreciate the kind words in regards to our facility, amenities and staff. We truly enjoy having future Castle Rock residents staying with us and enjoy getting to know our neighbors. We pride ourselves on our superior customer service and overall product and are immensely pleased that we exceeded your expectations. Welcome to Castle Rock- we look forward to seeing your family and friends over the years as they come to visit! Yours in hospitality, Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Clean and awesome"

5
15/01/2016

The breakfast has almost every option available. Plenty of protein, yogurt, and fruit. With fun cereals for the kids, waffles with fun toppings and blueberries. I had the egg and cheese omelet with a side of sausage, coffee, OJ. All were very nice. It is a completely non-smoking hotel so there are no nasty odors in the hallways. Pool is adequate with a nice hot tub. It is pet friendly but they do charge $20 a night. Beds are comfy and the whole place was very clean. Nice pet area just outside of hotel, grassy and mostly fenced.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Ryan K for your detailed 5 star review! We truly appreciate the kind words in regards to our breakfast and facility. Here at the Best Western Plus in Castle Rock, we strive to provide the best customer service and product around. We are glad to hear that we accomplished that with you during your stay. We look forward to seeing you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager

"Fantastic Stay!"

5
05/01/2016

My wife and I were passing through on our way out west and decided to stop here for the night. Since we had our two dogs with us we thought this would be a good place since Best Western is a pet friendly place to stay. The hotel, though by the highway, is very quiet. The grounds and building looks very nice. Inside, the lobby is outstanding and welcoming. The staff were all extremely nice and got us checked in and set. We were very happy to see this hotel had RFID keycards, as many still do not and it makes getting in and out very easy. We also felt safe knowing the external doors are locked at night. The room was extremely large and comfortable. It was great to have a nice suite to stay in and relax and eat dinner. The bed was very comfortable, and the room was warm on a very cold night. There is a large area to take your pets outside as well. The stay was great from the moment we got there until we left. We would surely consider staying a such a nice property again if we are in the area.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you FrosteeFox for your wonderful & detailed 5 star review! We're glad to hear that you and your wife decided to stop here at our property on your way West. Thank you for such a detailed review of our beautiful facility and amenities that we offer our guests. We're delighted to hear that your stay was pleasant, comfortable and great at every moment. We hope to see you again soon the next time you're in the Castle Rock area! Safe travels! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"This is a very nice property."

5
30/12/2015

We loved this hotel. It is so homey and inviting. We met family there for a short post holiday visit. There is a cozy fireplace and comfy chairs in the main lobby. It was wonderful on a cold Colorado day. The room was very clean, very quiet, and the beds were very comfortable. Warm Down quilts and lots of pillows for watching TV. Breakfast was good. The staff could not have been more helpful or more friendly to us and to our guests. We will certainly recommend this hotel. Do ask for a room on the West side of the hotel. The view is awesome on that side.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you goldenbloom for such a detailed 5 star review! We truly appreciate the comments in regards to our entire facility and staff. We're glad to hear that we made such a great impression on you during your stay and are happy that you enjoyed your stay here with us! We look forward to seeing you again soon the next time you're in the Castle Rock area! Happy New Year! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Bes Western Plus"

5
29/12/2015

Extremely enjoyable stay in Castle Rock CO Management and support staff BEST. Very generous in providing info regarding Colorado as well as services at this inn. Will certainly share my interest in reserving rooms at this inn with friends and relatives who will be going to that region of Colorado in the future.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Ernest C for your 5 star review! We truly appreciate the kind words in regards to our staff and facility! We strive to provide the best customer service and product around and are glad to hear that we accomplished this with your stay. We look forward to welcoming not only you but your friends and family that you recommend next time their in the Castle Rock area! Happy New Year! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Excellent"

5
27/12/2015

The staff was very friendly and knowledgeable. The room was clean and comfortable. My boyfriend and I stayed there a week and truly enjoyed ourselves. The outlet mall is about two blocks from the hotel.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you elunda f for your detailed 5 star review! We truly appreciate the kind words in regards to our entire staff and facility. We strive to provide the best product and customer service around- we're happy to hear that we went above and beyond for you during your recent stay! We look forward to seeing you and your boyfriend again the next time you are in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Over night due to home renovation."

5
26/12/2015

They were "something right" when our carpet got delayed a day and we had no where to sleep with two dogs and a toddler. Beautiful rooms, very clean, very cozy beds, and very friendly staff (but I'm biased because I love the Castle Rock community). I will totally use them everytime I need a close to home hotel.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Elizabeth M for your 5 star review! We are happy to hear that you chose our beautiful hotel to stay at while you were waiting for your carpet to be finished. We strive to provide the best customer service in the Castle Rock area and are glad to hear that we made a great impression on you and your family during your stay. We look forward to seeing you again the next time you need accommodations in Castle Rock! Yours in hospitality, Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Excellent!"

4
24/12/2015

The Best Western in Castle Rock was an excellent hotel, the pool was inside and well kept, the hot tub was exactly the right temperature. The breakfast was superb, but the room was too hot and my family couldn't turn the AC on, so we had to open a window, but I will surely come back to this hotel.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Rose W for the wonderful review of your recent stay with us! We truly appreciate the kind words in regards to our facility. We apologize that you were having issues with your AC unit in your room- I will make sure to pass this review on to our maintenance department to make sure that they fix that issue. We look forward to seeing you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Great Job!"

4
20/12/2015

Sean was incredible! He fixed our TV twice when the storm took it out. Also, the staff was very accommodating when we wanted to use the breakfast room for extended times...we were all snowed in! Thanks for making our stay great!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you erincory for taking the time to leave us a detailed review! We appreciate the kind words in regards to our entire staff here and are so happy to hear that Shaun was extremely helpful and accommodating to your needs. We look forward to seeing you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"always a good stay"

5
15/12/2015

We stay at the Best Western in Castle Rock, Co each time we visit our son and daughter-in-law. It is comfortable and the staff are wonderful. The only problem is the pool is too cold, so no comfortable to swim in on a cold December day.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you julianasO1568YQ for the 5 star review! We appreciate you taking the time out of your busy schedule around the Holidays to leave us a review of your recent stay. Thank you for the kind words in regards to our entire staff! Our maintenance staff checks the pool temperature every morning to ensure that it is at a desirable temperature. I will make sure to pass this review on to them to make them aware that during your stay it is too cool. We look forward to seeing you again the next time you're visiting your son and daughter-in-law in Castle Rock! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Would Stay Again"

4
08/12/2015

Other than the lazy toilet, which was fixed, and the dead batteries in TV remote, which was also fixed, I found this hotel quiet, clean, great location, and very friendly staff on all shifts. The kitchen was well equipped.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Jennifer C for taking the time to leave us a review! We appreciate the kind words in regards to our facility and staff. We apologize that there were a couple of small inconveniences that happened during your stay, but are happy to hear that they were taken care of in a timely manner. We hope you choose us again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Great Accommodations"

5
01/12/2015

A wonderful room and stay with great people working at this hotel. They went out of their way to make sure our stay was comfortable. The breakfast was very tasty and fresh. Minutes away from the Outlets of Castle Rock.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Robert Q for your wonderful 5 star review of your recent stay at our property. We're happy to hear that you had such a pleasant stay and enjoyed the accommodations! We strive to give the best customer service around and are glad that we accomplished that with you during your stay. We look forward to seeing you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western Plus Castle Rock

"Review"

4
19/11/2015

This hotel is in a great location. Lots of shopping areas nearby. Located next-door to a liquor and wine outlet store and IHOP. The rooms are updated. The breakfast area is clean and well stocked. The grounds are clean and well kept.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Tyra H for your detailed review of your recent stay at our property. We appreciate you taking the time to leave a review and comment on our beautiful property here in Castle Rock. We're glad to hear that you had such an enjoyable stay and took advantage of the local amenities nearby. We hope you choose us again the next time you're in the area! Yours in hospitality, Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Not a good experience"

3
16/11/2015

Good location. However no Wifi for our four day stay. They said there was a problem but could not give details nor indicate when they might have it back. Said we could go across sweet to another hotel and sit in there lobby and use their internet. To many other places in the area, I will not be back.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you TerryR777 for taking the time to leave us a review. On behalf of the entire team here at the Best Western Plus in Castle Rock, we apologize for any inconvenience the lack of in-house internet caused you during your stay. The issue that we are dealing with is unfortunate and we have not been given many details on when it will be fixed by our provider. I guarantee that this is a temporary situation that has never happened to us in the past- we would love for you to give us another try in the future. Please feel free to contact me directly with any further questions or concerns. Yours in hospitality, Mallory Sortore Sales Manager 303.660.3184 Best Western PLUS Castle Rock

"Great place to stay."

5
16/11/2015

I recently stayed at the Best Western Plus in Castle Rock, CO. This was my 2nd time to stay there. It is a great place to stay. The rooms are very nice, clean & comfortable. Hotel employees are nice & friendly. I will stay there again the next time I am in Castle Rock.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Cathy C for your 5 star review! We appreciate you taking the time to leave us feedback and comments in regards to your recent stay. We strive to provide the best customer service around and I am glad to hear that we made a great impression on you! We look forward to seeing you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Good stay for business"

4
10/11/2015

This hotel was a good business value for lodging. The price per night is under government per diem rate. It is a good location to downtown Castle Rock. In addition, there is a private shuttle service that drops you off close to the hotel for a reasonable cost to and from Denver International Airport (DIA).

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Koren M for such a great review of our property for business travelers. We appreciate you taking the time out of your busy schedule to leave us a detailed review! We hope to see you again the next time you're in the Castle Rock area for business. Mallory Sortore Sales Manager Best Western PLUS Castle Rock 303-660-3184

"One of the best"

5
06/11/2015

Lovely large (2 queen beds) very clean room that looked brand new. Bathroom fixtures were a pleasure to use. Had separate sink area with microwave and fridge. Separate large desk area beside 2 chairs and a table between. The best door lock I've seen and the best free hot buffet ever offered. Staff extremely accommodating and pleasant throughout our stay. Will definitely be back.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Abbey_11 for "one of the best" 5 star reviews! We're so happy to hear that you had such a pleasant and enjoyable stay here with us. We appreciate the kind words about our beautiful rooms, delicious breakfast and helpful staff. We look forward to seeing you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"NO INTERNET"

2
05/11/2015

That about says it, and it was not a positive experience. The clerk told me that it would be up shortly - the next day it was still not working. What more can you say. Lost a day of productivity. Not Happy!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you 763williamcw for taking the time to leave us a review. On behalf of the entire team here at the Best Western PLUS in Castle Rock, we extend our sincerest apologies for the day of productivity that was lost because of our internet issue. As you can see from our previous reviews, this is a problem that has never happened before and yes, we were hoping that it would be resolved quickly. Unfortunately, it did impact not only our business travelers, but leisure ones as well and for that we are very sorry. We hope that the next time you're in the area, you choose to stay with us again to see that indeed we are the highest rated property in Castle Rock. If you would like to discuss anything further, please feel free to reach out me directly. Mallory Sortore Sales Manager 303-660-3184 Best Western PLUS Castle Rock

"Nice place to stay "

4
04/11/2015

Had a really nice room with two queen size bed room was very clean and spacious also the restroom was very nicely kept and clean the front desk people were very nice and helpful the hotel also had a very nice indoor pool and spa and close to restaurants

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you sharp69 for providing us with a great review! We appreciate the kind words and detailed review of our property. Thank you as well for all of the pictures you attached for our future guest's reference! We're glad to hear that you enjoyed our facility, amenities and pleasant staff. We hope to see you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Great Place"

4
04/11/2015

Great Value. The rooms are comfortable and well appointed. The location is good. Close to the I25 Interstate and the Outlet Mall at Castle Rock. The staff are terrific. They are friendly, helpful and accommodating. Breakfast is a little limited but its included and we did not go hungry.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you David W for taking the time to write a review of our property. We appreciate the feedback in regards to breakfast and are very glad to hear that you had such an enjoyable stay here with us. We hope you had time to take advantage of shopping at the Outlets! We hope to see you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Great Location and Stay"

5
03/11/2015

This property is a perfect location to shoppers in Castle Rock. The rooms are quiet, even though next to interstate. Bed are comfy and breakfast is good. My daughter likes staying here because of the indoor pool. Staff is friendly too

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you pmichels for the 5 star review! We're glad to hear that you enjoyed your stay here with us and that you took advantage of the local amenities nearby. We truly appreciate the kind words about our staff and are glad to hear that your daughter enjoyed our indoor pool. We hope to see you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"11/2/15"

5
02/11/2015

Very friendly staff. The front receptionist remembered my name as I walked through the door and asked me about my family. Rooms were clean with a quiet and welcoming atmosphere. Very easy to get to but not to close to the highway to add noise. Restaurants easily accessible and within walking distance.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Kimberly A C for your 5 star review! We appreciate the feedback and kind words in regards to our staff and facility. We pride ourselves on the creating the best experience for all of our guests and we're glad that we accomplished that with you. We hope that you enjoyed the local attractions and restaurants that you tried while here with us. We hope to see you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Fabulous Best Western Experience @ this location"

5
30/10/2015

From the check in staff and process, to the overall room and amenities, this property was EXCEPTIONAL! "Best" Best Western stay experience for me in the US. The continental breakfast room and staff plus food selection top notch. The king size bed was fabulous and the business suite extremely accommodating and roomy. Most definitely will stay at this location when traveling thru Denver again in the future.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Tina J for such a detailed and wonderful review of our property! We appreciate you taking the time to write such a detailed account of your recent stay here with us. We're so glad to hear that we are the "best" Best Western you have ever stayed in. We strive to always go above and beyond with each of our guests and we're happy to hear that we made your stay such an enjoyable experience! We look forward to seeing you again when you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Judy was so friendly and accommodating"

5
26/10/2015

I just returned home from a road trip across the country and through Canada. The Best Western Plus in Castle Rock. CO was, hands down, the best hotel experience during my entire trip. What really set it apart from the rest was the staff and Judy at the front desk in particular. I arrived at this Best Western mid morning after driving all night to reach my destination in Castle Rock. I was dead tired when I arrived and was greeted at the front desk by Judy. She was very friendly and personal- we chatted for a few minutes as she tried to find me a room. She was very accommodating considering my early check-in time. After checking in - and as I was bringing my luggage up to my room she offered to me a cold bottled water. I know it's nothing big but it was considerate and thoughtful. It really showed me this Best Western in Castle Rock is doing something different and above the rest.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Wayne L for your wonderful five star review! We truly appreciate the kind words in regards to our entire staff, especially your experience with our Front Desk attendant Judy. We strive to always give the best customer service possible and I am glad to hear that we accomplished that with you during your stay. We hope to see you again soon the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Decent option"

3
21/10/2015

I'll start by saying the bed was very comfortable. However the pillows were awful and the rest of the hotel is just your basic hotel. The location was exactly what we needed. It is nothing special but nice enough.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you FrostJourneys for taking the time to leave us a review! We appreciate the feedback and wish we could have impressed you a bit more. We apologize that you found the pillows to be uncomfortable and the hotel to be "basic." We're currently rated the number one hotel in Castle Rock on TripAdvisor, so we would love the opportunity to have you stay with us again to provide that service. We hope to see you again soon! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Best Western Experience...Fall in Colorado"

5
18/10/2015

Best Western provided a wonderful experience to trip to shop at the outlet mall and attend sporting events in Castle Rock Colorado. The staff were friendly, the Hotel was clean and neat, and the experience was quiet and restful. Thee was great bike riding trails near by and it was overall a great experience.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Deb K for your 5 star review! We are glad to hear that you had such a pleasant stay with us and were able to take in many of the local attractions and events nearby. We hope to see you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Personal"

5
17/10/2015

Had a wonderful stay. The staff were all so helpful and pleasant. Housekeepers took very good care of me. I would recommend this hotel to any of my friends and family. Will stay again on my next trip to Co

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you David H for your wonderful 5 star review of our property! We appreciate all of the kind words in regards to our staff and your pleasant stay. We look forward to seeing you again the next time you're in the Castle Rock area! Yours in hospitality, Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Wanted to stay longer"

5
10/10/2015

All details were attended to. Staff were pleasant. Everything was clean: the room, the fitness room, and the pool. This is a very well-managed hotel and I am quite likely to stay here when I visit Castle Rock, Colorado. The Castle Rock Best Western Plus was the first "Plus" and I am more likely to consider another BWPlus when I travel.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Ann R for the wonderful 5 star review of our hotel! We appreciate all of the kind words and comments in regards to your stay. We hope to see you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"It is the people, not the brand, that counts"

5
01/10/2015

From check-in, through room cleanliness, to a quiet night, to excellent breakfast, this is a hotel that has staff and management that knows what it takes. NOTHING we encountered was less than Very Good and most was Excellent. The topper to all of this goodness was that they served good (read that reasonably strong) coffee. Most don't, so this is always a BIG plus for us. Thanks, Best Western Castle Rock...you rock!!

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you CRod_USMC for your beyond amazing review! We appreciate the kind words in regards to our staff. Wow! We're beyond pleased from your comments and are so happy to hear that you had such a pleasant stay. We hope to see you again soon friend! Yours in hospitality, Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Friendly Staff and Stay!!!!"

5
30/09/2015

Couldn't ask for a courteous and friendly staff at the Best Western Plus in Castle Rock, CO. They would point out some of the features at the hotel like indoor swimming pool, breakfast hours, and certain floor where you can get like ice dispenser and vending machines. The room that I reserve was adequate for a king size bed along with a sofa bed. I did notice that they have some rooms with a small patio deck to view the mountains scene. The nearby outlet shopping center along some restaurants gives some conveniences in Castle Rock, CO.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you nbkg564 for the wonderful 5 star review! Our staff is indeed exceptional of pointing out all amenities that we offer our guests as well as nearby local attractions. I'm glad to hear that you were able to enjoy the outlet malls during your stay! We hope to see you again soon- next time you're looking for a reservation, please reach out to me directly- I would love to get you in one of our beautiful balcony suites so you can enjoy the Colorado weather and view! Yours in hospitality, Mallory Sortore Sales Manager Best Western PLUS Castle Rock 303-660-3184

"Great place to say - nice, clean, modern! Great location. Loved it!"

5
29/09/2015

Title says it all...this is a place I'd come back to. New, modern, nice and clean, good food, good pool, good gym. Nice location. A must stay - good price. I stay here when I visit my family in CR. I love how close it is to the restaurants and the outlet malls too.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Ringerlady for the detailed 5 star review! We are happy to have you whenever you're in town visiting family and will wish you back with open arms! We strive to give the #1 rated customer service and I'm glad to hear that we accomplished that during your stay. I'm glad that you were able to enjoy our amenities and local attractions nearby as well. We hope to see you again soon! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Our stay at Castle Rock"

5
28/09/2015

The location of this hotel was great. Close to everything we wanted to do. The staff was very accommodating. The place was very comfortable and clean. I would stay here again and wound recommend if you are traveling this way to stay.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Rosemary G for your recent 5 star review! We're glad to hear that you enjoyed your stay here with us and would recommend us to all. We appreciate the kind words about our staff as well. We strive to provide the best customer service in the Castle Rock area and I'm glad to hear that we accomplished that with you during your stay. We hope to see you again soon! Mallory Sortore Sales Manager Best Western PLUS Castle Rock

"Great Stay"

4
25/09/2015

As always, this hotel never dissapoints in the clean rooms, helpfulness of the staff and great location. The only thing that could use some improvement is the breakfast selections. The Best Western Plus in Denver has much much more to choose from, but other than that, it's a pleasant stay.

Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review
Thank you Dennis M. R for your recent review! We appreciate the kind words in regards to our staff, cleanliness and amenities. We strive to offer the best customer service around and I'm glad to hear that we accomplished that during your stay. We appreciate the feedback about our breakfast selections. I will personally pass the review on to my General Manager for his input on adding a more variety. We hope to see you again the next time you're in the Castle Rock area! Mallory Sortore Sales Manager Best Western PLUS Castle Rock