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Best Western Hotel Hospitality Inn Carnarvon, Carnarvon

4.0/5  - basé sur 350 notations.
6 West Street, 6701, Carnarvon, Australia - See map

This Carnarvon, Western Australia motel, near the Fascine waterfront and adjacent to the Carnarvon Yacht Club, offers great customer service and comfortable accommodation for an affordable price. Welcome to the Best Western Hospitality Inn Carnarvon, ideally located in the center of Carnarvon. Carnarvon is a great stopover for self-drive tourists heading for the far north of Western Australia. The motel is located just minutes from the tranquil waters of the Facine. The Facine is often visited by turtles, dolphins and the occasional dugong. Best Western Hospitality Inn Carnarvon offers spacious, well-appointed motel rooms, a swimming pool and complimentary guest laundry. The comfortable, spacious, air-conditioned and non-smoking guest rooms offer business and leisure guests a queen-sized bed, and free Foxtel channels. Room service is available for breakfast and dinner daily. After a hectic day exploring the local sights of Carnarvon and surrounding areas, you can relax by the swimming pool or let the kids loose in the playground. Enjoy gourmet cuisine at the on-site restaurant, designed around local Gascoyne region produce - finest fresh seafood, tropical fruits and vegetables. The friendly, helpful staff at the Best Western Hospitality Inn Carnarvon are ready to ensure a fun-filled and memorable stay. Make a reservation at this Carnarvon motel today and save! Enjoy your stay.

Best Western

Hotel Hospitality Inn Carnarvon

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 343 guest reviews
NOTE ISSUED
Excellent
82
Very Good
149
Average
92
Poor
14
Terrible
6
REFER TO NOTICE
Business Business
55
Couples Couples
182
Family Family
56
Friends getaway Friends getaway
15
Solo travel Solo travel
19
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Stop Over from Perth to Coral Bay"

4
03/09/2018

Very good above my expectations no issues checking in the hotel is older but the rooms are modernised spacious , clean and comfortable bed with fresh linen the bathroom is a bit dated but the shower is very good. It's also very quiet where you can enjoy a good nights sleep with the window open with no sound to wake you up (birds start to chirp at sunrise)

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Derek M, We are pleased that you found checking in a smooth process and the beds clean and comfy. Nice to wake up with bird song. Hope to see you again.

"Well Situated"

4
03/09/2018

This Inn was located close to the Gascoyne River and within walking distance of an excellent hotel when we ate a delicious meal. The staff were very friendly and a substantial breakfast was included in the price. Excellent washing facilities if you need clean clothes.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Jayne, That is great to hear that you enjoyed your stay with us. Hope to see you again soon.

"Very comfortable rooms"

4
27/08/2018

My husband and I stayed here for 1 night and found the accommodation very comfortable. The bed was very comfy indeed and the pillows were great too. Meals are fabulous!!!!! Carnarvon is a lovely place to visit - short term or long term.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Cheryl R, Thanks so much for this review. We are delighted that you had such a great time with us. It is lovely to hear that you enjoyed the meals in the restaurant and the room very comfortable :) Hope yo see you again one day.

"Good clean motel with restaurant"

4
25/08/2018

Good sized room and king size bed. Bathroom with powerful shower but beware the water is VERY hot (dangerously so). Small fridge, table, chairs and sofa. Pool but too cold a wind to venture in! We ate in their Sails restaurant which was very good (curry) and the lamb chops were good too. It's licensed and we had two very pleasant waitresses (one from UK and the other from China!) but the only thing wrong with the room and the restaurant was poor lighting. It was a bit dingy in the restaurant even at breakfast as there are no outside windows and at least 3 lights were not working. Our room has good bedside lights but the main lighting is not good enough. Very clean and recommend it as a place to stay. Parking outside the door. Air con too. Be careful ordering coffee at breakfast as it wasn't good and cost us $9 and mine had a chipped mug so left half of it!

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Maturity, Thanks for your feedback. We are delighted that you enjoyed your time with us but disappointed to hear that you had a chipped mug and that a few of the lights were not working properly. Hope you choose to stay with us again despite these issues.

"Wonderful Getaway"

5
20/08/2018

I drove into Carnarvon and left my worries at the town limits. What a relaxing spot The staff at reception were very helpful and parked in front of the room. While dated, the room was clean and peaceful. The room had a relaxing view of the bay. I liked the place so much that I stayed another night I look forward to my next visit

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi T6993KXdavidm, Thanks so much for your review. We are delighted :) Look forward to seeing you again.

"Older motel but good"

4
19/08/2018

Clean & comfortable motel very close to picking up the pathway which goes around water & into the town. On site restaurant which made it easy & was good & reasonably priced. Worse places to stay than this

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi gmtravels1, Thanks for this review. We are pleased that you had a good stay with us and hope you enjoyed the sights of Carnarvon too.

"Generally good but a couple of negatives"

4
11/08/2018

The motel is in a good location just a short walk from town and the pathway around the estuary. The room rate included continental breakfast in the restaurant. Room was comfortable and allowed for a good sleep for the two nights we were there. The negatives: housekeeping knocked on the door about 9am and I asked them to call back in about ten minutes as we were going out for the day but they never came back and our room was not serviced when we returned around four that afternoon. Th water was constantly running in the toilet and judging by the water stains in the bowl it must have been leaking for quite some time and no action taken by housekeeping- I reported this on checkout but did not get much reaction from the gentleman on reception. While I recognise that Carnarvon does get quite windy there was a lot of leaves and other vegetation outside of the rooms which detracts from the look of the place and I think more effort could be put in to keep the place tidy.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi David, Thanks for spending the time to write this review. We genuinely appreciate it. We can see that overall you enjoyed your stay with us but are disappointed that you felt that the accommodation requires more TLC to bring it up to standard. We hope that you will still want to return in the future.

"A very comfy bed"

4
01/08/2018

There is little to criticise about this motel. Easy walk to the waterfront, Quiet location. Continental breakfast was included. The bed was so comfortable we asked for the make and model. Very friendly staff and the attached restaurant is good but some unusual dishes eg sweet and sour Italian meatballs and they were accommodating when asked to share a mains.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi William J H, That is so great that you had such a nice time. We are delighted that you found the location convenient and teh staff helpful.

"Quiet and comfortable"

4
31/07/2018

This motel was well positioned for walking along the picturesque Town Beach. While the decor is perhaps a bit dated, the room was comfortable and spacious and overall good value. The in-house restaurant, "Sails", served up absolutely delicious food - the fish of the day was superb, as good as I've had on my travels.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Simone B, We are so pleased that you enjoyed your time with us despite finding the rooms a little dated. Glad you also enjoyed the food in the restaurant. Hope to see you again one day.

"Katerina"

4
19/07/2018

Went to best western hotel in carnarvon in july 18. Nice, clean hotel with good amenities. Next to the water and playground. Staff very nice and polite especially Stefanie who works at the reception. Would go back again for sure

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Katerina, Thanks for your wonderful review. We are so delighted that you enjoyed your stay with us. Hope to see you back again one day soon.

"You get your windscreen cleaned"

5
14/07/2018

We weren't expecting much. A motel is a motel. But as soon as we arrived the friendly ladies at reception made us welcome (lovely cat sitting on their keyboard!). The rooms were clean, spacious and comfortable. Room cleaning was unobtrusive and efficient, and in the morning Gene the Yardie had cleaned our windscreen!

Amanda H, Marketing Manager at Best Western Hospitality Inn Carnarvon, responded to this review
Hi TeikSIS, Thanks for this epic review. We are delighted that you enjoyed your stay with us. Glad you loved the cat and Gene for all of his good work too :) Hope to see you again one day.

"Excellent "

5
12/07/2018

Overnight on the way north from Perth To Hedland. Very nice room with lovely bathroom. Toiletries, hairdryer and biscuits to have with a cuppa too. Terrific breakfast selection. They cleaned our windscreen ready for more driving. Thank you!

Amanda H, Marketing Manager at Best Western Hospitality Inn Carnarvon, responded to this review
Hi SandieB, We are so delighted that you enjoyed your stay with us. It is such great news that you enjoyed your brekkie and that Gene looked after your windscreen for you too.

"Everything you need "

3
09/07/2018

Comfy king size bed, on site restaurant with decent food, WiFi and a surprise complimentary car windscreen wash was much appreciated before continuing our trip north the next morning. Would definitely recommend!

Amanda H, Marketing Manager at Best Western Hospitality Inn Carnarvon, responded to this review
Thanks Caroline B, It is so good to hear that you slept well in your comfy bed and the Gene also cleaned your windscreen to see you off...

"Horror hotel"

1
30/06/2018

Book here if you don't want clean rooms and good customer service. Rooms were poorly maintained and unclean, while the food in the restaurant was unbeatable, and slow to be served even though there were only 2people in the restaurant. Trying to address issues with the duty manager was like talking to a brick wall and you get a phone call in the middle of the night (2.5 hours later) from the same duty manager wanting to then talk about your problems.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear morsafe We are so terribly sorry that you had a less than satisfactory stay with us. Our cleanliness is important to us, and it is highly rate that we hear comments about cleanliness of rooms - we have investigated. We are sorry also that the phone call was made at a late time to address your concerns. We understand this is not acceptable and the staff member has been addressed. We did make some amends for you and we do hope to get he opportunity to welcome you back so you may experience our usually exceptional levels of hospitality. Best regards from the entire team.

"Awesome "

5
24/06/2018

This our first stop on our road trip north. Best Western Carnarvon has set the bar very high for th rest of the journey north. Comfortable bed, hot showers, yummy breakfast and the highlight for my partner was the pancake machine!. I loved the close walk along the marina to the Carnarvon Hotel to watch the sunset. To add to the experience we had our big splattered windscreen cleaned. Wonderful service from friendly people. Definitely will recommend and return.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Lee J, Thanks so much for your fantastic review. We are delighted that you had such a great time with us. Glad you loved the pancake machine :)

"Reliable quality"

4
20/06/2018

Best Western can be relied on to provide consistent quality and Carnarvon did not disappoint. The room size was sufficient. The bed was comfortable. The shower was a reasonable size with good flow of hot water. Wi-Fi was ok but restricted to one user - we were able to negotiate a second device access. The continental breakfast was ok. Quiet location. Value for money.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi LindsayMann, Thanks so much for your review. We really appreciate your kind words and love that you enjoyed your stay with us. Hope to see you soon.

"business trip"

4
18/06/2018

Needs an update or renovation but the rooms were clean and the restaurant was good. Breakfast is a buffet and typical but the automatic pancake making machine a delight. Breakfast was included in the room rate.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Sandra1662. Thanks for your review. We are pleased that you liked the automatic pancake machine and that you found our rooms clean and spacious. Hope to see you back again one day.

"tired"

3
12/06/2018

good for a stop over room was nice a little tired my sheets had holes in them and very thin but ok just for the stop over. check in was quick got room had a meal at the restaurant and it was lovely must say food was great'

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Jannine Thank you so much for choosing to stay with us - we are actually quite horrified to hear that your sheets had holes in them! This has been immediately addressed with housekeeping - it is not our usual practise I can assure you! We are pleased you enjoyed the other aspects of our hospitality and our restaurant too. Thank you for your feedback which is vital to us to ensure we can rectify any issues and continue to delight our guests. All the best from the team at Best Western Hospitality Inn Carnarvon.

"Overnight stay"

3
17/05/2018

My wife and I stayed here overnight to break up the trip back to Perth. It was very basic and just didn't seem like a very welcoming place. It was, however, fairly clean and tidy and did it's job for one night. The bathroom was quite dated but the bed was comfortable and the room was clean enough. We ate dinner at the Sails Restaurant attached to the Inn and the food was pretty nice. The included breakfast was rather pitiful though and we quickly departed and ate on our road trip instead. I could only recommend this Inn for a very short stay if you're not expecting much. It did its job though.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Benjamin, Thanks for your review. We are pleased that you found it satisfactory for your stay and delighted that you enjoyed the restaurant and found the motel clean and tidy. Hope to see you again one day.

"Dated But Clean"

4
17/05/2018

Rooms do need an update, but the room we had was well cleaned and comfortable. Quiet at night, and the Inn is a 5 minutes walk (along the foreshore) away from the town center, which is a lovely evening stroll. We stayed two nights, and thought the beds were comfortable. Would happily stay here again.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Pip, Thanks for your review. We are so pleased that you had a great time and that you would choose to stay here again. We will look forward to it.

"Not Impressed"

1
16/05/2018

Overnight stay.Was not impressed.Bathroom was not very clean.Rooms could do with a complete makeover.Breakfast was ok.Only postive thing was the towels, they nice and white and fluffy.Would give it a miss.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Katy, We are disappointed to hear that you did not enjoy your stay with us and that you felt the rooms were dated. We are pleased that you liked the fluffy towels though.

"CLEAN, COMFORTABLE, FRIENDLY"

4
12/05/2018

Hubby and I stayed overnight on our way to Perth. The room was spacious, very very clean and was like stepping back into a RETRO 70's decor, but immaculately clean. The mini bar fridge/freezer wasn't very cold on the first night, so it didn't freeze our cooler blocks. Continental breakfast (included in the room price) was great and watching the press button pancake machine was a highlight. Friendly staff and did I mention how CLEAN the place was. So happy, we stayed again on the way back.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi jonic14, Thanks for your review. We are so happy you enjoyed your stay with us. It is great that you found your room very, very, very clean. That is great. We must give our cleaner a pay rise! Look forward to seeing you again soon.

"OK stop over"

3
05/05/2018

The rooms were neat clean and tidy. They are equipped with fridge kettle and tv. Continental buffet breakfast OK but you can order a cooked breakfast. Wasn't impressed with restaurant. Situated on the sea front and a short walk to shops. Ideal business stop over.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Dhugh70, Thanks for your review. We are delighted that you found our room nice and clean and tidy but disappointed that you did not enjoy the restaurant. Hope you had a great stay in Carnarvon.

"Clean and comfortable "

4
21/04/2018

We stayed one night at the Best Western on our drive back to Perth. The room was clean and spacious and the bed was comfortable. The bathroom was a little dated and could do with a refurbishment but this didn't bother us. We highly recommend the restaurant attached the hotel motel - we had dinner there and thoroughly enjoyed the food.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Jaaannneee, We are so happy you enjoyed your time with us and enjoyed the food in the restaurant. That is such great news. Hope to see you back again in the near future.

"Brilliant"

5
01/04/2018

Had the pleasure of staying here just one night of five in Carnarvon. The other four on my yacht. The accomodation is spotless and very comfortable. Every night I dined at the restaurant. The meals? Terrific value and superb quality. One other aspect that I particularly enjoyed was their customer service. "Amazing" If ever I get back to Carnarvon I'll be staying at the Best Western.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Thanks so much for your fantastic review Southernoceansailing. We are so happy that you had a great time and found the accommodation spotlessly clean. We are pleased you enjoyed the restaurant and found our staff helpful and friendly. Can't wait to see you again.

"Ok for a stopover"

3
07/03/2018

Like many people, we stopped over for one night on our way north. Check in was perfunctory. Others have mentioned friendly staff but they must have been in holiday when we visited. The main thing was that the bed was comfortable and the unit was clean which is the most you can hope for on an overnight stop. The bathroom could certainly have done with an update; I had never seen a basin like it. You can see how grimy it was from the photo. Looking at other people's photos, the room we had must have been one of the older ones. There is a small pool (gated) and loungers. A simple Continental Breakfast was included in our room rate which was adequate. The hotel is graded 3 1/2 stars but I thought that was pushing it somewhat.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Navybluebiplane, Thanks for taking the time to review the motel. We are disappointed that you did not receive a good welcome from our staff on site. We will be looking into this further. Also it is disappointing that you found our room our-dated but pleased that you found the bed comfortable. Hope you enjoyed your time in Carnarvon.

"Staed overnight on way to Exmouth"

4
04/03/2018

Had a good nights rest and excellent breakfast next morning. Very close to Carnarvon marina.Enjoyed early morning walk before brelkfast. You can walk to town centre easily. The Forscene is close by and is nice in the evening with the sea breeze and the palm trees.

Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Ron, We are so pleased that you enjoyed your stay in Carnarvon. Glad you had a great nights sleep and that you enjoyed your walk to the marina. Hope to see you again one day.

"Comfortable and great service"

4
25/01/2018

We have stayed here many times over the years and it's still great service and comfortable accommodation. The restaurant is amazing so you must try it. Great service by Reception staff so all round a very pleasant experience.

Amanda H, Director of Sales at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Nadene W We were more than delighted to read your lovely and positive review - and note that you are one of our valued regular guests too! Thank you so much for your ongoing support and we thank you for sharing your positive experiences with future guests. We look forward to welcoming you back very soon. Best regards from the entire team at Best Western Hospitality Inn Carnarvon

"Excellent"

5
21/01/2018

Just stayed here overnight on the way home. Excellent check-in accomodating a change we needed. Immaculately clean room. Lovely breakfast. They also cleaned our windscreen overnight which we really appreciate.

Amanda H, Director of Sales at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Sandie B We just love a five bubble review - because we know we are getting it right! We sincerely appreciate you taking the time to share your positive thoughts, and we do hope to welcome you back next time you are passing through. Kindest regards from the team at Best Western Hospitality Inn Carnarvon

"Fantastic in every way"

5
31/12/2017

Room was beautifully presented and very clean. The towels,linen and toiletries were great quality. The customer service was amazing- thanks Laura. We got dinner in our room from the restaurant and it was superb. Cannot rate our stay highly enough- we will be back.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello Kelly C Let us say it was an absolute delight to read your very kind review - we are so pleased you enjoyed your stay with us and that you also enjoyed your dining experience at our renowned Sails Restaurant. Thank you for sharing - we look forward to welcoming you back next time. Kindest regards from the entire team at Best Western Hospitality Inn Carnarvon

"Christ stops 100 m before Carnarvon "

2
31/12/2017

If you want to visit Ningaloo reef or Monkey Mia just go there, they have great locations to stay. Stopping here for New Year's Eve was a big mistake: the restaurant Sails was closed, the bbq broken, the swimming pool used by other people not only guests. They gave us breakfast in a basket because the restaurant closed and fire alarms went on for toasts in every room! At the desk information they had no tips for us, town was empty and things to see closed. Happy new year! Never again in Carnarvon!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Stefano Thank you very much for choosing to stay with us - we can see that you experienced issues during your stay and we are sorry it appears you were not advised about our restaurant hours over this period. We do hope that you had a pleasant rest of your trip and apologise that we did not meet your needs on this occasion. Best regards from the team at Best Western Hospitality Inn Carnarvon

"Don't bother"

1
19/12/2017

This place was just such a dump Bed sheets didn't smell clean, whole place very dated. Stayed here on our way to somewhere else and we couldn't get out of it quick enough. Not sure what the other options are like in the area but they didn't look cracking either

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear mrswelshy It was disappointing for us to read your review - we are very much used to our 4 and 5 bubble ratings so we are not sure what has happened here. Our cleanliness is first priority. If you would like to contact us directly we would be very pleased to discuss your feedback. We are sorry you did not enjoy your stay and we hope to gain a better understanding of the situation so we may address it. Best regards from the team at Best Western Hospitality Inn Carnarvon

"Good overnight stay"

4
01/12/2017

We stayed here to break the journey on our way up to Exmouth. It was quiet, clean and comfortable. We had a walk along the promenade in Carnarvon when we arrived and it was a smart and pleasant town - we stocked up in the large supermarket before leaving as it has a lot more choice than when you get to Exmouth! Visited the blow holes north of here the next morning, which are a bit of a detour but really good and worth a visit.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello Diana014 We are delighted that you chose to stay with us whilst in town - and it is great to hear that you enjoyed your Carnarvon experience too! We wish you a pleasant journey to follow. Best regards from the entire team at Best Western Hospitality Inn Carnarvon

"Nice stay !"

4
01/12/2017

We had two motel rooms for 1 night only as a stopover to the north. The hotel is ideally located not far from the boardwalk and restaurant, the breakfast staff (Niels) was extremely smiling and helpful with all the request. The room was big enough with all needed!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello Celine B Thanks so very for choosing to stay with us on your northern road-trip. We are ever so pleased that you enjoyed your stay and that you also enjoyed our friendly customer care. Have a safe journey and we do hope to welcome you back next time you are passing through. Kindest regards from the team at Best Western Hospitality Inn Carnarvon

"Refund and best hospitality "

5
29/11/2017

I would definitely Rec this hotel for those who are late to drive . Best western Carnarvon is so flexible for walk in customer. We had a booking for one night with them . And when we reached to Billabong we had an accident and I ranged them and conveyed my situation and they have me refund . That's the only thing you expect when you drive so far .

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Shivani C Thank you so much for your positive feedback - even though you unfortunately did not make it to join us! We are always understanding in these situations, and sorry to hear that you had an accident - trusting everyone is OK...and that there was not too much damage done. We do hope to welcome you to the hotel next time you are in the area - we look forward to meeting you! Best regards from the entire team at Best Western Hospitality Inn Carnarvon

"Quiet end of town"

4
11/11/2017

We stayed for a couple of nights and enjoyed the hospitality very much. nothing was a hassle for these guys. From here it's just a short stroll around the corner to walk along the Facine and enjoy the views around sunset. The restaurant provided us with a great feed and a very pleasant place to catch up with friends.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello Rusty E Thanks so much for choosing to stay with us for the two nights. It is great to learn that you enjoyed our friendly hospitality and our delicious dining options. We wish you safe and happy travels ahead. Kindest regards from the team at Best Western Hospitality Inn Carnarvon

"Clean and friendly but a bit tired"

3
04/11/2017

Older style motel! Clean and friendly staff, but seems a bit old fashioned now!Probably the best place in town to stay! Restaurant food was good. Curry and lamb shank were very good with friendly service staff.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Martin13Wokingham It was our pleasure to host you in Carnarvon - we are pleased you enjoyed our friendly team and our great restaurant offerings. We are an "oldie but a goodie"! Many thanks for choosing to stay with us. Kindest regards from the team at Best Western Hospitality Inn Carnarvon

"Overnight stop at Best Western - the Best in Carnarvon"

5
02/11/2017

For an overnight stay, the accommodation at the Best Westertn was very comfortable. The room. Was exceptionally clean, the linen pristine and the huge towels so soft. Reception and check in quick and efficient. Thank you Best Western.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear michellewN5880KM Thanks ever so much for your kind five bubble rating! We sincerely appreciate you choosing to stay with us and thank you for your kind feedback. Best regards from the entire team at Best Western Hospitality Inn Carnarvon

"Great place for a stay"

5
28/10/2017

After travelling all around WA for work related matters and having stayed in many motels, I can safely say that the Best Western Hospitality inn Carnarvon was (true to its name) one of the best I have stayed in. The room was well appointed and maintained, very clean and tidy, the bed was extremely comfortable - even the thread count on the sheets was very high - (the motel I had come from a couple of nights prior they felt like trying to sleep in a hession bag). There were lovely curtains and a nice picture on the wall to cap it off. Only one minor issue was the bathroom flourescent lamp took some time to come on (simply requires a new starter is all) - a very minor thing and of no major concern - room 19 I think. A highly recommended motel for a night or several.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello gregbrown39 It was an absolute delight for the team to read your wonderful, complimentary review! So fantastic to read - thank you so much for choosing to stay with us and for sharing your positive experience. We sincerely appreciate it! We will fix that light! Kindest regards from the entire team at Best Western Hospitality Inn Carnarvon

"Oasis"

4
21/10/2017

Stopover in Carnavon was a stopover on an around Australia loop tour for us. The staff were very accommodating, and the room was quite adequate. Neighbours in the rooms next door were noisy, but this is not the fault of the motel staff. The latter were helpful with parking arrangements and laundry facilities and directions among others.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear 413christov We are delighted that you chose to stay with us whilst on your adventure around Australia! Thank you so much for your kind words and we wish you safe an happy travels ahead. Kindest regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"Pleasant stay"

4
19/10/2017

Spent two nights here on our Coral Coast trip. Good location near the water. Very clean, met our needs, tea/ coffee provided in room. Ate both nights in the restaurant, pleasant food. Breakfast was included in the reasonable room charges and was fine.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello MargaretJay Thank you very much for staying with us on your Coral Coast road trip! We were so pleased you enjoyed our accommodation and our dining options also. We wish you more exciting adventures ahead. Kindest regards from the team at Best Western Hospitality Inn Carnarvon

"Well appointed room"

4
19/10/2017

Spent just one night hereon the way back to Perth. Not much to do in the town, but the hotel is really nice. Helpful staff, easy to find, lovely restaurant and not overpriced, we had 2 main meals and a bottle of red wine for less than $100.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello 63kevin1951 Thanks ever so much for choosing to stay with us whilst in Carnarvon - it is great to hear that you enjoyed your stay and your dining experience too. We wish you safe and happy travels ahead. Kindest regards from the team at Best Western Hospitality Inn Carnarvon

"Day three of our around Oz trip"

5
04/10/2017

As we were so delighted with the stay in Best Western in Geraldton we again decided to repeat this experience. As the one in Geraldton, Canaravan's Best Western lived up to it;s name. The room was clean, the bed large and comfortable, the shower hot and flowing and there was even enough room for my laptop and technology to log our trip. I was even given my favourite room number.! Thanks Best Western, you have done it again!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello Spoons187 It was such a pleasure to read your kind 5 bubble rating - and see that you had a double delight and enjoyed two of our sister properties in your early travels. Thank you so much for your review and we wish you an amazing and memorable trip ahead. Kindest regards from the entire management and staff.

"Stopover "

3
06/09/2017

Stayed here 1 night on the trip north. Clean room and upon arrival our request for a room change was met immediately. Restaurant was average but the menu is too fancy for the accommodation and the delivery of the food was slightly disappointing because it seemed as though the menu portrayed 5 star but the quality and cooking wasn't.

Amanda H, Sales & Marketing DIrector at Best Western Hospitality Inn Carnarvon, responded to this review
Dear first-class-no1 Thank you ever so much for choosing to stopover with us on your road-trip north. We sincerely appreciate your feedback and we wish you a safe and happy journey ahead. Best regards from the team at Best Western Hospitality Inn Carnarvon

"Nice Motel with Friendly Staff"

5
31/08/2017

We recently spent a few days in Carnarvon and stayed at the Best Western Motel. The room was well maintained and very clean. The breakfast was excellent and the staff very friendly. I would recommend you give it a try.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi P0ss Such a lovely review - thanks so much for your positive words and recommendation. We are delighted you enjoyed our cleanliness and friendliness! Kindest regards from the entire team at Best Western Hospitality Inn Carnarvon

"A very nice place to stay in Carnarvon."

4
20/08/2017

Very comfortable rooms in a quiet part of Carnarvon. And a gluten free friendly menu, clearly marked and with more than one gluten free option. Even a gluten free breakfast wasn't a problem. So you can be happily gluten free without feeling like an outsider. The menu incorporated all of the locally available produce and I enjoyed everything that I chose. I'm sure I saw a herb garden outside the kitchen. All of the staff were friendly and efficient. Watching the gluten tolerant using the automated pancake maker at breakfast was a novelty.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear _magpie681 It was our pleasure to read your review and learn that you enjoyed our hospitality and our great restaurant offerings. We are so pleased that you appreciated our gluten free menu options - and that you found our staff to be friendly and efficient. Thank you for sharing your positive experience with us and the wider TripAdvisor community. We do hope to see you in the future. Kindest regards from the entire team at Best Western Hospitality Inn Carnarvon & Sails Restaurant

"Good place when stopping over"

4
09/08/2017

Stayed for one night. Nice clean rooms. Not a Hilton hotel but good standard Best Western category. The restaurant is quite OK, good service and decent food. Recommended for a single night when you are on your way south or north in wonderful WA

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello Jens U Thank you very much for choosing to stay with us in your coastal travels. It was a pleasure to read your kind review and we are delighted that you recommend our motel to our TripAdvisor friends as a great stop-over. Thanks again! Kindest regards from the team at Best Western Hospitality Inn Carnarvon

"Overnight Stay"

4
07/08/2017

Had booked two rooms weeks in advance as we were travelling to Port Hedland & thought we would be having king size beds. On arrival we were greeted by an unfriendly chap on reception & was surprised that one group was at the front of motel on road side & other at back. We asked if we could be moved closer together as our daughter was on her own & told 'booked out'. We ended up with a queen bed in one room & other had a king. Tired we walked over to restaurant & was greeted by a lovely friendly waitress who also does housekeeping. We ordered a bottle of red wine & was advised stocks were extremely low & given option on another one. Our three meals were all outstanding & couldn't praise chef or this waitress enough. In morning we went for our shower & only had cold water. Once we warmed up mentioned this to reception staff who on this occasion were two females who apologised & advised electrician had been called - nothing we could do though. Motel offers complimentary continental breakfast which was delightful. Great selection & staff again very accommodating & friendly. Bathrooms are tired & lighting isn't great. Something I also must mention was how thoughtful of motel to have someone clean your windscreen & back windows so as you can progress on your next leg of journey with bug free clean glass.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Nanette R Thank you very much for choosing to stay with us on your way to Port Hedland. We are pleased you enjoyed your dining experiences at Sails restaurant and our friendly wait-staff. We sincerely apologise we could not cater to your room needs as we were heavily booked. It is so unfortunate that we had issues with the hot water on the morning of your stay - we are sorry and trust you understand that we could not expedite the repair. We appreciate your feedback in all areas and we wish you safe and happy travels ahead. Kindest regards from the entire team at Best Western Hospitality Inn Carnarvon

"The best Best Western from Perth to Exmouth"

5
05/08/2017

We stayed here a couple of nights and the rooms are much nicer than the previous two Best Westerns we stayed in (Kalbarri & Cervantes). The mattresses are good for sleeping - and the double beds are actually a double bed, rather than two singles pushed together. We were relieved! The room we stayed in was a basic double room, but it was comfortable and enjoyable. The area itself is relatively close to all the shops - about a 5 minute drive to Woolworths. If you're doing a roadtrip, stock up here as there isn't much shopping to be done in Coral Bay. Exmouth has a couple IGA's but nothing compared to the Woolie's here, so well worth the stop off. The hotel has a little swimming pool with a BBQ facility, which was really empty when we visited in July. We got all the BBQ tools from reception and cooked up our dinner both nights, which was nice. The staff at reception were all very friendly too. Our booking included a continental breakfast, which was fine. Some meats, fruit, cereals, toast, pancakes +tea and coffee available. Value for money was great compared to other places in WA, so we were happy!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear karen852 We love that you were happy! Thank you very much for choosing to stay with us on your stopover and thank you for your comprehensive and positive review. It is great to hear that you enjoyed the breakfast offerings and the comfortable bedding. We do hope to welcome you back next time you are passing through. Kindest regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"IT WOULD HAVE TO BE THE BEST IN CARNARVON"

5
05/08/2017

We booked it prior to arriving in Carnarvon and after doing our homework through the TripAdvisor Community and they did not disappoint ! We asked everywhere verbally for suggestions as to where to eat for the evening meal and were also recommended to the Best Western but decided we would be more adventurous!!! After checking out personally all the restaurants available we hot footed it back to the BW and the food was more than FANTASTIC. My partner was in heaven with his Lamb Shank and I had the most fantastic Cous Cous salad! (Both huge servings) The room was lovely, well fitted out and SO comfortable. A continental breakfast was also included in the tariff. Definitely prebook the accommodation, it was totally booked out!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Frankie B Such a delightful review! The entire team were so pleased with your kind and positive review. It is great to see that like-minded travellers on TripAdvisor assist to ensure the best possible experience with their recommendations. We thank you for choosing to stay with us and it is wonderful that you had a memorable experience in Carnarvon. We wish you safe and happy travels ahead. Kindest regards from the team at Best Western Hospitality Inn Carnarvon

"Great stop en route to Pilbara"

5
31/07/2017

This Inn was great value. It was clean comfortable, simple so nothing luxurious, and the bathroom is not exactly a recent model, but for the price it was great, especially considering the numerous choices available for breakfast. I'd stay again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear teaswizzler It is such a pleasure read your positive feedback and we thank you very much for taking the time to share your experience and recommend our hotel to others. We wish you safe and happy travels in the Pilbara region. Best regards from the entire team at Best Western Hospitality Inn Carnarvon

"Great value for money"

4
29/07/2017

We stayed one night enroute to Ningaloo. A clean room with extremely comfortable beds- just what was needed after a long drive. Waking up to a cleaned windscreen ready for another day of driving was a very nice touch!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Elizabeth W Thank you so much for choosing to stay with us on your way to Ningaloo - we are delighted to have hosted you! Thank you for your positive review, and we do hope welcome you back next time you are passing through Carnarvon. Kindest regards from the team at Best Western Hospitality Inn Carnarvon

"Loved it"

5
27/07/2017

First time in Carnarvon and had been doing a lot of camping in the preceding 6 weeks so decided on some luxury (and by that I mean indoor plumbing & a hot shower). Staff were friendly (thanks Deb) and we felt very welcome. It was a very busy venue but so quiet. Booked for one, stayed for three. The staff even left a lovely farewell note on our windscreen while we were at breakfast on our last morning. Made our memories priceless.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Jibby9 It was a delight to read your kind review! We are so pleased that we contributed to some special life-long memories for you. Thank you very much for choosing to stay with us - and for extending your stay too. We wish you very safe, happy and memorable travels ahead. Kindest regards from the entire team at Best Western Hospitality Inn Carnarvon

"Great stay"

4
12/07/2017

Outstanding Place was packed every room full Enjoyed an extremely peaceful night Rooms well appointed and clean Breakfast buffet was well maintained, option of a cooked breakfast instead. Will stop here again.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello bradNkim We are so pleased you enjoyed staying with us and we sincerely appreciate that you took the time to share your review with everyone. We are also delighted that you plan to return for a future visit! We look forward to welcoming you back again. Kindest regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"Average "

3
04/07/2017

Very clean, ample towels, has heating and cooling. Dated, but good for a motel. Very noisy, people coming and going, can hear the kids in the room next door. Parking is tight, especially when people are not sure how the bays work. Breakfast was tired, cheap ingredients, bread was awful. Had dinner, quite good, but overdressed with the salad, quite unnecessary on pasta. Garlic bread was dreadful, the bread was cheap once again, chewy and sweet. Staff were mostly very pleasant.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear esstenn We appreciate your feedback and thank you for choosing to stay with us. Your comments regarding our restaurant have been passed to our chef. We usually receive only excellent feedback on our breakfast offerings - we apologise that your expectations were not met on this occasion and we will investigate your feedback. We wish you safe and happy travels ahead and we hope to welcome you back next time you are in the area. Kind regards from the team at the Best Western Hospitality Inn Carnarvon

"Average"

2
20/06/2017

As a family of 4 adults and 2 children this hotel wasn't cheap even for just the one nights stay which we had booked. We had been travelling from Exmouth as part of our travels around WA. It was a special trip for my mothers 50th birthday my fathers retirement and my husband and my 30th birthdays. This leg of the journey we had to make quite a few stops... and it took much longer than expected so when we arrived at the hotel we were extremely disappointed to be greeted by a very rude man working the reception. Perhaps because we are an English family we commonly practise manners-politeness and we expect the same from others so when we are treated like an inconvenience it's really disheartening. It has really tainted our experience of this best western and we stay regularly at best western hotels in fact we seek them as usually they are really reliable. However we will never stay at this one ever again. The only positive of this hotel is that the evening dining manager was soooo helpful. He was amazing with our children. Nothing was too much trouble for him. We really enjoyed the meal even though I chose one of the specials, the lamb curry and it had bone in it and for the portions it was very expensive.... we didn't mind paying over the odds because the waiter really made the experience memorable.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Marie C It was disappointing to read your review - clearly you did not receive our usually excellent level of customer care on arrival - and we have taken your feedback directly to the team to find out what happened here. We sincerely apologise - this is highly unusual, and certainly not acceptable. Thank you for your kind words regarding your positive customer care that evening. We appreciate your feedback so we take action and improve. Thank you also for choosing to stay with us on your birthday celebrations adventure. We trust you all enjoy the journey. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"like this place"

4
15/06/2017

We had a trip to exmouth to visit family and had a pleasant trip from perth to carnarvon which was our target stop for our trip. Travelling on the Indian Ocean Hwy a very pleasant senic trip we stopped at Jurien Bay which is a lovely town with very friendly people. Then onto geraldton for fuel at the 440 roadhouse just out of town, I got a fisherman's basket here that fed both of us twice it was enormous. Onto Carnarvon which was a fair leg of the journey. We stayed at this motel for the third time, good value very clean and quiet location, it did not disappoint we decided not to go to Sails this time but had enjoyable restful sleep for the last leg to Exmouth

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Aussiemilky Sounds like you had a wonderful journey and much adventure on your road-trip to Exmouth! We are delighted that you enjoyed staying at our hotel on your stopover in Carnarvon - thank you also for being a regular guest with us. We look forward to welcoming you back again soon. Kindest regards from the team at the Best Western Hospitality Inn Carnarvon

"Great place to stay"

4
30/05/2017

This is the 3rd time we've stayed at this motel. It's always very clean & comfortable. There's always plenty of tea, coffee etc in the room as well as nice bathroom amenities. A great place to stay anytime

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear 2345Aussies It is always a pleasure to hear from our valued return guests! Thank you so very much for sharing your positive views with us and other TripAdvisor members. We look forward to welcoming you back for stay number four! Kindest regards from the team at the Best Western Hospitality Inn Carnarvon

"Great place to stay and best food in town"

5
10/05/2017

Stayed 2 nights on a road trip to Coral Bay. This was a very clean and comfortable motel with large rooms. Really appreciated the guest laundry. Best of all was the very good restaurant. We ate there on the first night and should have gone back for second as we think it was by far the best meal we had in Carnarvon. Also the continental breakfast was a 'real' one with cold meats and cheeses which made it perfect start to the day. Staff were lovely and in all an excellent stay in a town that is so isolated.

"Good Quality"

5
06/05/2017

The room were quiet and spotless, comfortable bed and staff very accommodating. and friendly. Although here for a few weeks with work I would come again on holiday. The food was good and if you had an early start a tray for breakfast would be supplied the night before when requested.

"Good quality "

5
03/05/2017

Stayed at BW Carnarvon on the way north. Great overnight stay. Room was quiet and spotlessly clean. Bed was comfortable and shower hot. We were towing a trailer so had to park on the lawn at the front, which was safe. We missed out on Steve's windscreen cleaning but the cleaner sorted this out for us. We had both dinner and breakfast in Sails restaurant and it was lovely on both occasions. The staff are friendly.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear 2011Marg We were delighted to read your review and so pleased you enjoyed the cleanliness and friendliness that we strive to ensure for every guest. Thank you for choosing to stay and dine with us in Sails Restaurant - a real favourite with the locals too! We wish you safe and happy adventures in your travels. Kindest regards from the entire team at the Best Western Hospitality Inn Carnarvon

"Great Customer Service!"

5
01/05/2017

The rooms were nice and very clean, the customer service on the front desk through to the restaurant was always polite and helpful. Stellios in the restaurant is a star and always willing to share a quick joke and a smile which makes dining comfortable and inviting. The food was just amazing, we could not fault anything we had in fact we are still raving about the pork tacos's!! Great team who made our stay pleasurable, thanks

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear harewallaby We just love a five bubble review and we thank you very much for your positive feedback! We are delighted that you enjoyed the entire experience at our hotel and we wish you happy travels ahead. Kindest regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"Amazing and pleasantly surprised"

5
18/04/2017

It's been quite a few years since I stayed at the Best Western and my most recent stay was a true pleasure. The food in the restaurant was incredibly fresh and perfectly cooked. The fish was superb. The staff were extremely efficient and helpful. The breakfast buffet was generous and varied. The bed was extremely comfortable and the decor update has been tastefully done. The best surprise of all was the windscreen of my car was cleaned with a note saying have a nice day!!!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear ozlibby Such lovely words! Thank you for your positive review of our motel. The management and staff are so pleased you had a great experience with us. It is great to hear you enjoyed our Sails Restaurant offerings and our extra special customer care. Thank you also for choosing to stay with us on your travels and we do hope to welcome you back again. Kindest regards from the entire team at the Best Western Hospitality Inn Carnarvon

"Excellent Value for Money"

5
15/04/2017

We spent two nights here over Easter long weekend and the quality of room for what was paid was excellent. The location of the hotel is great as it is a quiet part of town. The check in and check out were efficient and friendly. The free continental breakfast was very generous and fresh with a pancake machine. The room was spacious and clean. The bed was very comfortable too. Very happy overall with the stay and we would definitely return.

Amanda H, Sales & Markeitng Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Kelly K It was our pleasure to host you over the Easter break. We were very pleased to read your positive review and we thank you for your kind words and for sharing your experience with future travellers. We do hope to welcome you back next time you are in the region. Kindest regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"First Ever Service"

4
13/04/2017

I have stayed in many motels over the years, but when I came out in the morning to clean the windscreen of our car I found that it had already been cleaned by Steve - see photo. I wish that other motels would learn from BW Carnarvon. Thanks Steve. Our room could have benefited from additional soundproofing as the people in the next room could be clearly heard talking at 2.00 AM.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Harper W It was our pleasure to host you for your stay with us and we are delighted that you found our special service made your day! Apologies for the noise situation you experienced. It was very inconsiderate of the neighbouring guests. We do hope to welcome you back on a future occasion. Kindest regards from the team at the Best Western Hospitality Inn Carnarvon

"An OK overnight stop with a reasonable restaurant attached"

4
08/04/2017

This was a standard Motel type of place on the edge of town. It was clean and well equipped and so was OK for an overnight stop,but would not want to stay any longer. Wifi available but slow and limited.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear John J We are pleased that you chose to stay with us - we apologise that our wifi did not meet your needs on that day - being a remote location, and depending on usage demand we do occasionally have some concerns that are duly sorted. We thank you for your review and we wish you safe and happy travels ahead. Kindest regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"Pleasant and accommodating"

5
03/04/2017

A well managed motel with better facilities and amenities than many. There are no better for the price. The restaurant is well known for fine food and it lived up to its reputation. It is my favourite motel between Exmouth and Perth.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear michaellB4224LS We are honoured to be your favourite in the region! Thank you so very much for sharing your story. We sincerely appreciate your kind feedback, and we look forward to welcoming you back on your next visit. Kindest regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"Convenient overnight stop."

3
24/03/2017

Old style single storey motel. Bathroom could definitely do with an update, but the accommodation is spacious, clean and comfortable. We stayed here on 2 separate nights in the space of a week. The first time we had problems with the WIFI; the 2nd time we arrived early Friday afternoon looking forward to a swim after a 400km drive only to find that there was a problem with the pool and it was closed and couldn't be fixed until after the w/e. Ugh! The restaurant is nicely set out and we dined there - the seafood pasta was good - and the waitress Chantal stood out as being very efficient, friendly and very hard working. We were provided with a complimentary breakfast on our 2nd stay and that was very good. I would have rated this as 4 stars and not 3 if it weren't for the pool closure.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear mbc722014 We sincerely appreciate your feedback, and apologise that the pool was out of service at the exact time of your second stay. We are pleased that you enjoyed the dining experience at Sails Restaurant and that you found our classic motel rooms spacious, clean and comfortable. We thank you for choosing to stay with us on both occasions and we wish you happy and safe travels ahead. Kindest regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"Great service ! "

5
19/03/2017

We recently stayed at this hotel on our way to Exmouth . What a great start to our holiday . It is an older style hotel but the rooms had comfy beds and were very clean . The staff were lovely and our meal at the restaurant was delicious . Had a lovely breakfast the next morning too . Thanks so much to Steve for cleaning our windows . What a nice touch ! We will definitely recommend and will be back on our next adventure north .

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear Daisydoo1 We were delighted to read your review and so pleased that you chose to stay with us on your way to Exmouth. It is great to hear that we ensured a positive start to your holiday! We look forward to welcoming you back on your next visit. Have a wonderful time in Exmouth! Kindest regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"Great little motel"

5
14/03/2017

Motel was clean, comfortable bed and free washing facilities for guests which makes a huge difference when constantly travelling. Reception staff were extremely helpful and efficient.It's not in the centre of town which is often a blessing so was lovely and quiet but still within an easy walk of the town centre

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear Anne B Thanks so much for choosing to stay with us in your travels. It was a delight to read your kind review and we are pleased that you found our great location, facilities and super helpful staff to be to your liking. Thank you again for sharing your experience. Kindest regards from the entire team at the Best Western Hospitality Inn Carnarvon

"Excellent service"

5
14/11/2016

Stopped here on our way to Exmouth, good value for your money. The room was clean and everything worked, the people in the reception was nice and helpfull giving all information that you needed. The included continental breakfast was good. The best thing ever was that when I came out from my room in the morning one of the hotels staff went round and cleaned the windscreens of their customers cars. That's giving service above the expected!

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear Bjoben We are so pleased you enjoyed your stopover with us on your road-trip. We have such a wonderful team, who pride themselves on providing the very best customer care and service. It is great to hear that you found our motel to be good value for money. Thank you for sharing your positive experience and we wish you happy travels ahead (whilst enjoying that clean windscreen!). Kindest regards from the entire team at the Best Western Hospitality Inn Caranarvon

"Great Value for Halfway Stopover Karratha to Perth"

3
30/10/2016

Stayed a few times now when doing the big drive. Rooms have been renovated since I last reviewed here. When I phone to book, they have my record, easy booked, you can book online too. Restaurant has been under going improvements, menu may surprise you and the food was really good. Good wine and beverage menu. Staff friendly, courteous. Comfortable stop over and will stay again on our next trek.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear MAKLCK30 It is always a pleasure to hear from our regular guests! Thank you for choosing to stay with us each time in your commute. Thank you for taking the time to share your positive experience with us and the wider TripAdvisor community. Yes, our restaurant is a favourite with the locals too! We look forward to welcoming you back on your next trip. Kindest regards from the entire team at the Best Western Hospitality Inn Carnarvon

"Good for an overnight stay"

3
27/10/2016

This hotel is great for a one night stay as you're travelling north or south on Highway 1 (as we were). The rooms are spacious and clean, although the strange brown tiles in the bathroom do give the wrong impression. The rooms are also a little dated, with some of the furniture a bit battered and worn. The motel style rooms allow the car to be parked outside the room, which is good. The hotel is located on the outskirts of town, towards the harbour; it is about a 10 minute walk into the centre of town. The menu at the restaurant is quite limited, and quite expensive.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear OlderGuy1956 Thank you for choosing to stay with us whilst on your road-trip. We are pleased you enjoyed the spaciousness and cleanliness of your room and the convenient motel style traditional parking outside your room. We are in the process of updating our rooms and we appreciate your feedback in this regard. We do hope to welcome you back next time you are passing through town. Wishing you a safe and enjoyable trip. Kindest regards from the team at the Best Western Hospitality Inn Carnarvon

"Passing through"

4
22/10/2016

Just stopped in here for a night but the hotel is good with a big clean room and there is a nice big pool to enjoy after a long drive. The food in the restaurant was great as well and very welcoming with our 18 month old daughter.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear Derge2000 We are delighted to hear that you enjoyed your overnight stay with us - and we thank you for sharing your positive views. Thank you also for highlighting our lovely restaurant meals - a favourite with guests and Carnarvon locals alike. We wish you a safe and happy journey to follow. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"A well deserved first stop of our holiday."

4
20/10/2016

Spacious room, with all the amenities. Very clean, even though the bathrooms are a bit dated. Check in was a warm welcome that was effortless. Gave us all the information we needed for a comfortable stay.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Hello Cherie P It was our pleasure to look after you and ensure you had a pleasant and comfortable stay. Thank you so much for choosing to stay with us whilst in town - and for your kind words regarding our friendly and welcoming staff. We sincerely appreciate you taking the time to share your experience. Kind regards from the team at the Best Western Hospitality Inn Carnarvon

"Awesome Motel Should Be 5 Star"

5
16/10/2016

Fantastic Motel, friendly and helpful staff, great facilities, great rooms. Meals are generous and delicious, the pork ribs are to die for, really enjoyed them. Nice big rooms well equiped and appointed, really comfortable beds. Good old fashioned value for money, I'll be back.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Chris F We could not have asked for a better review! We are smiling ear to ear! Thank you so much for your 5 star recommendation to others - we were delighted to read this. More importantly, we are pleased that you enjoyed the accommodation and the value for money and of course - those amazing pork spare ribs. We look forward to welcoming you back soon. Thanks for sharing. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Nice!"

4
15/10/2016

We had a great overnight stay here, and enjoyed a wonderful meal in the restaurant. Our room was clean, cool and comfortable and we were able to park right outside our door. I love the location and recommend staying here.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear west0z Thank you very much for choosing to stay with us overnight on your travels. We very much appreciate you sharing your positive experiences with the TripAdvisor community, and it is great to hear that you recommend our hotel to others. We wish you safe and happy travels to follow. Best regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"Great location"

4
01/10/2016

Really comfortable room, lots of light and clean. Staff very welcoming, friendly and helpful. Lovely breakfast included. There is free wifi which was ok but had its problems. Stayed 3 nights and would definitely stay again on a return visit to the area.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Debra H We are delighted that you enjoyed the comfort and cleanliness of our rooms, and thank you for highlighting our wonderful guest service team - they are renowned for their friendliness and great customer care. Thank you so much for sharing your experience and we look forward to welcoming you back next time you are in town. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Great overnighter!!"

4
26/09/2016

Stayed here to break our trip from south up to the Pilbara. The room was clean, well serviced and very comfortable. Staff on check in and check out were friendly. Enjoyed dinner and breakfast in the restaurant, the staff there were excellent and the food unique and delicious. Continental brekkie included but we opted to pay for a hot breakfast which was well priced, served promptly and very satisfying. Thanks very much, we will be back for sure!!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Jessica V We were delighted to read your review and learn that you enjoyed your entire experience with us at the Best Western Hospitality Inn. Thank you for sharing your thoughts and for your kind words regarding our wonderful service team and our locally renowned Sails Restaurant. We wish you safe and happy travels and dining experiences to follow. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Typically Best Western"

4
21/09/2016

We had one night here and it was up to the usual Best Western standard. Very friendly staff and a comfortable room. Comfortable bed, good wifi, good shower pressure. Possibly the best when it comes to soap size. Very generous portions of soap that I felt guilty only using for the one night. Also a wonderful continental breakfast selection. Quiet neighbourhood. Would recommend.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear DiR46 We are so pleased you chose to stay overnight with us on your travels, and we sincerely appreciate you taking the time to share your experience and recommend our hotel to future travellers. Wishing you safe and happy travels ahead. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Great"

5
14/09/2016

Had a great stay staff were wonderful room was clean decor was lovely since it has been upgraded. Will be staying here every time we are coming through Canarvon. Restuarant food was very tasty and a good variety. Thanks

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello Lorraine E Thanks so much for your review of our hotel. We are ever so pleased you found our customer service, Sails restaurant and accommodation to your liking and we are delighted that you intend to return to stay with us on future occasions. Looking forward to welcoming you back soon. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Clean and spacious "

3
31/08/2016

Room was clean and spacious, the bed and pillows a little soft. Stocked mini bar available, with room service, and onsite restaurant and bar. Within walking distance to the marina and water front area. Price being charged for the queen room was expensive compared to Perth costs, not sure why as other coastal towns not as dear. Could I suggest that housekeeping try to be a little quieter in the mornings, they started their rounds early (745 am - very unusual given check out wasn't until 10) walking up and down the paths speaking loudly, knocking on doors saying that housekeeping was calling.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear togher64 Thanks you so much for choosing to stay with us whilst in town. We are pleased that you enjoyed our spacious and clean rooms and the guest facilities and services provided. We appreciate your feedback with regards to the pricing and the housekeeping concern, and will certainly take your comments on board for consideration. We wish you happy travels ahead. Best regards from the entire team at the Best Western Hospitality Inn Carnarvon

"WONDERFUL STAFF. GREAT BED. CAN'T FAULT"

5
23/08/2016

Wonderful staff. Lovely room. Fabulous food from French Chef. Can't do enough to help you. Even washed our car windows so we left in the morning with clear windscreen. Lovely walks along foreshore. Not far from shops. Can't fault this place.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello Prue W It was such a pleasure to read your review - thank you so much for taking the time to share your happy experience. We are delighted that you enjoyed the excellent cuisine at our Sails Restaurant and that you experienced the wonderful, personalised service our staff are renowned for. Thanks again for the five bubble TripAdvisor rating and your kind words. Best regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"Great hospitality, excellent meal"

4
23/08/2016

Booked this hotel online as we travelled from Exmouth south to Perth. It was planned to be an overnight stay, so it was all about price for us. The motel is an older one but well maintained however the rooms could do with a renovation (to modernise), but the room was quiet, warm, functional and the bed was cosy enough for our liking. The highlight of this motel to me, was the meal we had in the restaurant. Though a little pricey, the fare was very fresh, my duck confit was cooked perfectly and the servings were of a good size. Table service was excellent that night and the drinks cold. A free continental breakfast was served the next morning which keeps the cost of travel down were you can. A friendly motel with good service and a great chef. Good for an overnight travel stop.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Derek L Thanks so much for choosing to stay with us on your road-trip to Perth. It is fantastic to hear that you enjoyed a comfortable stay and an excellent dining experience at Sails Restaurant. We sincerely appreciate your feedback. We wish you safe and happy travels ahead and hope to welcome you back on a future occasion. Best regards from the Management & Staff at the Best Western Hospitality Inn Carnarvon

"An oldie but a goldie"

4
22/08/2016

NIce quiet spot with old fashioned motel style accommodation, the room was good but the room adjacent had a noisy cycling air conditioning unit that spoiled the peace. The breakfast was excellent and I ate at the restaurant and had an excellent

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello Ted N We are pleased to hear that you enjoyed your accommodation and dining experience. Sincere apologies regarding the air-conditioner noise. This will be attended to. Thank you for choosing to stay with us whilst in sunny Carnarvon. Best regards from the Management & Staff at the Best Western Hospitality Inn

"Nice comfortable room, but a bit noisy"

4
18/08/2016

Stayed here overnight twice, a few days apart, to break up my drive up north. Both rooms were clean, comfortable and fairly spacious, with a mini fridge and tea/coffee facilities. The complimentary continental breakfast had a good range and variety, and the hotel is a couple of minutes drive from the centre of town. Only downside was both nights it was a bit noisy, I could hear people coming and going from the hotel and out on the street. However both nights I stayed were weekend nights, and this may have been a factor. It was still a good choice for my overnight trips.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Merrylegs12 Thank you for choosing to stay with us on both nights during your road-trip. We are pleased you enjoyed the cleanliness and the facilities and that you found the location to meet your needs. It is such a shame that you experienced some noise from other guests - it is frustrating we understand. We do hope to welcome you back next time you are passing through. Best regards from the Management & Staff at the Best Western Hospitality Inn Carnarvon

"Just Standard"

3
18/08/2016

We had a room in a bungalow. It was quite noisy and old...Especially the Japanese Tourist Group was loud until 10 p.m. Breakfast was just standard as well. We stayed in better apartments and hotels in Western Australia and i would not recommend it...

Amanda H, Sales & Marketing Manager at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Jan G We are disappointed to learn that you did not fully enjoy your stay with us in Carnarvon. We are sorry that you experience excessive noise on this occasion. Thank you for choosing to stay with us, and we wish you safe and happy travels ahead. Best regards Amanda

"A bit small but good to stay "

4
09/08/2016

Room a bit small and old school but nice to stay for few days. I like toilet function that separate the toilet and shower anyway a bit small too. Bed not to good also not to bad. Service was very good they cleaned us windshield too. Thank you for that.

"Very good motel with a great restaurant"

4
06/08/2016

This was one of the nicest motels during our trip through Western Australia. The rooms are nice and clean and you get free wifi access. The staff is professional and efficient when it comes to check-in and check-out. The restaurant inside the hotel is great and I had one of the best fish there during my trip.

"Best Western Hospitality"

5
04/08/2016

We needed a short stop over in Carnarvon and the Best Western was very accommodating and welcoming. The room was very clean and modern and the staff were very good. Next morning we awoke to find our car window had been cleaning by Cecil. A most welcoming gesture.

"Great place to stop in Carnarvon. Nice hotel in a quiet area."

4
31/07/2016

Well located a little bit out of town, this is a standard style country motel. All ground level rooms, clean and well appointed with wifi and complimentary breakfast. Helpful and happy staff in the hotel and the onsite restaurant.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Steve W We sincerely appreciate you choosing to stay with us and thank you for your kind review. We are pleased you enjoyed the cleanliness and friendliness along with our Sails restaurant - a favourite with guests and locals alike! Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Not bad"

3
28/07/2016

This hotel is slightly away from the main part of town, but that is a good thing. This is a standard motel type place that does the basics well. We had an early start so didn't get to try the breakfast.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear ribm7727 Thank you for choosing to stay with us whilst in town, and for taking the time to share your experience. We do hope you will return on a future occasion and have more time to spend in this lovely town. Wishing you safe journeys ahead. Kindest regards from the team at the Best Western Hospitality Inn Carnarvon

"Standard motel"

4
28/07/2016

No complaints, just a straight forward motel with good space. We enjoyed the complimentary continental breakfast. WiFi was good just outside the room. Room was clean, location was nice and quiet. Kids liked the pool, even if was winter!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear The M We are so pleased that you found our accommodation and facilities to your liking. It is wonderful that your kids enjoyed our outdoor swimming pool! Thank you for sharing your experience on TripAdvisor and thank you for staying at the Best Western Hospitality Inn Carnarvon during your travels. Best regards from the entire team at the Best Western Hospitality Inn.

"very nice"

5
24/07/2016

Great location as you can just walk out of the motel and around the foreshore, its really lovely and then down to the bridge, nice room, very warm and well furnished. super clean very friendly staff..

Amanda H, Sales & Marketing Driector at Best Western Hospitality Inn Carnarvon, responded to this review
Hi Sue N Chris W We sincerely appreciate you taking the time to review our motel, and thank you for choosing to stay with us whilst in town. We are delighted that you enjoyed our ideal location, cleanliness and friendliness! Wishing you happy travels to follow. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Lovely location"

4
23/07/2016

I recently stayed at the Best Western in Carnarvon. I have not been in one of these rooms for many years and the last time they were very dowdy. But now they are great ! Clean, fresh secure and have lots of space and very comfortable beds. The service was great and staff very friendly. The location is second to none offering a short walk along the beautiful Fascine ( waters edge ) in to town with beautiful views. We ate at the resteraunt and all meals were delicious.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear 131jodieg It was a pleasure to read your review as we are very proud of our on-going renovations, and our wonderful housekeeping and service staff - and our amazing chef and kitchen team. Thank you for highlighting these points to future like-minded travellers. We very much appreciate that you returned to stay with us on this occasion as well. We hope to welcome you back the next time you are in town. Kindest regards from the team at the Best Western Hospitality Inn Carnarvon

"Good food in a tidy town"

5
18/07/2016

A very comfortable hotel, perfect rest after a long drive. Great value for money with breakfast thrown in. Restaurant was great with very friendly staff. Beautiful town - great walks and very clean and tidy everywhere.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Mary-Anne S Thanks so much for choosing to stay with us whilst in this beautiful town of Carnarvon - well worth the long drive I am sure you agree! We are delighted that you enjoyed our hospitality and found us good value for money. Thank you for sharing. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Ok but not great"

2
17/07/2016

Receptionist was very rude upon check in and again when we asked about a menu for the restaurant for dinner as if it was an effort to help. The room was quite nice though and had everything you would need. Our tv also had no reception so we couldn't watch or listen to anything during our stay

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear David N We were disappointed to read your review and we sincerely apologise that the customer service you experienced was not our usual excellent standard. We have addressed this with our entire team as it is highly unusual for us to receive such feedback and we are concerned. Thank you for your kind words regarding the accommodation. At the time of your stay we were experiencing some technical difficulties with our reception on the TV's (all sorted now) and we apologise for this inconvenience too. Thank you for choosing to stay with us, and we wish you safe and happy travels ahead. Best regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"Overnight stay"

4
28/06/2016

We made our booking on Wotif, whilst on the road. The hotel was clean and comfortable and easy to get to. Situated on the waterfront, it has a pretty outlook. A small amount of local traffic noise, but nothing to annoying. Very secure.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Ingar R Thank you so much for choosing to stay with us on your road-trip. We are pleased that you found our hotel to be clean and comfortable. Thank you for sharing your experience with like-minded travellers looking for quality and affordable regional accommodation. We wish you safe travels ahead. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Clean motel, nice restaurant"

4
27/06/2016

This Inn is in lovely part of town near waterfront which makes for a nice walk. Rooms here are typical motel rooms but are very clean and well looked after. We had 2 Executive king rooms which were very comfortable and had good beds. Staff were efficient and helpful. It had everything you might need with the plus of a lovely restaurant that served delicious top quality meals. Breakfast was also included and you could upgrade to cooked al a carte if wanted. Wi fi was free but best in reception. Would recommend this as a stopping off point on way up WA coast.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Austrav55 We are always pleased to receive positive feedback and we sincerely appreciate you taking the time to share your experience. Thank you for highlighting our "cleanliness and friendliness" both of which our team pride themselves on. Thank you for recommending our hotel to others as well. We are delighted you enjoyed dining at our restaurant - it is a favourite with the locals too. We hope to welcome you back in the future should you be passing through town again. Best regards from the entire team at the Best Western Hospitality Inn Carnarvon

"Motel style Good for an overnight stay"

3
26/06/2016

This was typical hotel chain accommodation. Clean and comfortable but not worth more than one night. Pleasant staff Do not expect a room,. No real personality about the place.Wi fi just would not work

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello Peter S We appreciate that you chose to stay with us on your way through town, however we are disappointed that we did not exceed your expectations. We are pleased you found out staff pleasant and the rooms to be clean and comfortable and we are sorry you had concerns with our Wi-Fi at the time. Thank you for your feedback and we wish you safe and happy travels ahead. Kind regards from the team at the Best Western Hospitality Inn Carnarvon

"Overnight stay"

3
22/06/2016

Easy to get to & good location in town. I was a bit disappointed that I paid an extra $10 a night for a queen size bed, must have been an extremely skinny queen. Having said that, the bed was comfortable to sleep in. The room was quite large with tea, coffee & mini bar (don't touch unless you can afford it). The meals were ok, rather pricey & limited menus to choose from. Rooms were clean

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Lesley-Colin We sincerely appreciate you taking the time to review our hotel and providing your feedback and for choosing to stay with us whilst in town. Thank you for highlighting our comfortable beds and clean and spacious rooms. We are sorry that our restaurant menu did not quite meet your needs, and we have taken your comments on board. We wish you happy travels ahead. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Clean, decent sized rooms and great staff"

4
17/06/2016

The Great Western is in a good location, in that it is only 5-10minswalk to "town" but more importantly is is at one end of the very beautiful walkway along the water to the old railway bridge, and beyond to the 1 mile wharf. The staff were very friendly and helpful, and surprised me with a phone call several minutes after we got in to our room, asking me if everything was OK and was there anything they could help me with. Very nice. Parking is very easy, although a bit tight if you have a large 4WD. The bed was quite comfortable but transmitted movement a little too easily. We did have a problem with a noisy pool pump outside our room, but the staff moved us as soon as we asked.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Les_Landau It was a pleasure for us to read your kind review. Thank you for highlighting the great location and for your lovely compliments to our loyal and hlepful team who are the backbone of the hotel. We sincerely appreciate you choosing to stay with us and we wish you wonderfil travels and expereinces ahead. Best regards from teh team a the Best Western Hospitlaity Inn Carnarvon

"A Pleasant Surprise"

5
06/06/2016

Happened upon this motel as we were looking for an affordable one night stop off. An older motel that has been renovated, it is very clean and the room well detailed. We ordered room service and it arrived in good time on hot plates and was excellent. As were the chocolate mousse cake and creme brûlée desserts - compliments to the chef! Added bonus was the included continental breakfast in the restaurant, with a generous range of fruit and cereals. Excellent value.

Amanda H, Sales & Markeitng Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Belinda S We love a happy surprised guest! Thank you so much for choosing to stopover at our motel and thank you also for taking the time to write such a lovely review. We agree - our chef team create the best desserts in the region! We wish you safe and happy travels ahead. Kindest regards from the entire team at the Best Western Hospitality Inn Carnarvon

"Round Australia"

4
31/05/2016

We enjoyed the Best Western at Carnarvon. The fact that WiFi and breakfast were inclusions was a bonus. The service throughout our 2 night stay was excellent. Breakfast was continental and fully adequate for our needs. The room was a good size allowing us to spread out, the hot water was terrific and WiFi was good.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Gordon S We are very pleased to learn that you enjoyed your stay with us whilst in Carnarvon. Thank you for highlighting the complimentary breakfast and free Wi-Fi, along with our comfortable accommodation. We do hope to welcome you back in the future and we sincerely appreciate you taking the time to share your positive experience. We wish you safe and happy travels ahead. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Best Place to stay in Carnarvon"

5
27/05/2016

The Best Western hospitality Inn in Carnarvon is one of the nices places I have stayed. Not just in Carnarvon but anywhere in Regional WA. They have friendly and accommodating staff who will help you with anything that is within their power. The rooms are clean and modern. The restaurant food is delicios. The hotel is within walking distance from the town centre so it makes it a great convenient place to stay.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Kaylla B Such lovely compliments for our team! Thank you so much for your review and for your wonderful words regarding our exceptionally friendly and helpful hospitality team. We are so pleased that you enjoyed staying at our motel in your travels and that you shared your experience with the wider community. We sincerely appreciate you taking the time. Wishing you safe and happy travels ahead. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Great value nice an quiet "

4
26/05/2016

I was in rm 20. It was nice, neat, clean and quiet. The staff were lovely. We used the bbq facilities and the hotel provided us with the bbq utensils, crockery and cutlery. The continental breakfast was great. The room was serviced daily. Very close to the water. I rnjoyed the morning wslk along the foreshore. Thanks for a pleasant stay. I will definitely be back next business trip.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello Mel K Thank ever so much for choosing to stay with us and for taking the time to review our property. It is such a pleasure to read such an informative, descriptive and positive review. We are delighted that you have chosen to return to us on your next visit. Thanks again and we look forward to welcoming you back soon. Kindest regards from the team at the Best Western Hospitality Inn Carnarvon

"Great stop over! "

5
24/05/2016

This place is not brand new but you can tell it's been well looked after. Comfortable and clean room, pool, friendly staff providing a personal touch to the stay. Complimentary laundry facilities were much appreciated! Delicious breakfast too!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear debbull101 We just love a five bubble review! Thank you very much for your kind words. We sincerely appreciate your input and we are pleased that we met your expectations and that you enjoyed your stay. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Not bad for the price"

4
18/05/2016

Room was clean & bed was comfortable. Generally an old fashioned hotel with rooms that are in need of updating. It was quiet & the continental breakfast included was quite good. Compared to others in the area this is a good option. Prices along the WA coast are more expensive than other areas we have travelled.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear CherieRon We are pleased that you found our accommodation good value. for money and thank you for staying with us whilst in town. Cleanliness and comfort are extremely important to us as a hotel group, and we strive to ensure a comfortable and affordable stay for all of our guests. Thank you also for taking the time to share your experience with the TripAdvisor community. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Great Place"

5
18/05/2016

Stayed here for 3 nights while travelling up North, stopped for 2 nights and then 1 night on our return. The same great service both times. Not sure what to expect in the town but there is things to do and see. The Dish is a great visit and the museum was very good. The mile jetty was a good walk. The hotel had a great restaurant with excellent service and food. A pool on site to cool off. Really enjoyed it.

"Good service"

4
05/05/2016

The motel is easily accessible with plenty of parking available, allowing space for each room. The staff are friendly and the price of the room itself is reasonable. The room is more spacious than expected however it is here that you start to nice the price of hotels going up as you will find if you travel further north. The hotel has a key drop box for those who wish to leave before the office is open in the morning

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Ugaritic Thank you for choosing to stay with us and we sincerely appreciate you taking the time to share your experience, hints and tips with like minded travellers through TripAdvisor. We were very pleased to hear that you enjoyed our friendly hospitality and that you found our hotel to be good value for money. We wish you safe and happy travels ahead. Best regards from the team at the Best Western Hospitality inn Carnarvon

"Great Value"

5
02/05/2016

Like many of the Best Westerns, the Carnarvon Best Western is clean, spacious and the staff are very friendly. As a travelling family, we enjoyed the location being a short walk along the new boardwalk into town and being so close to an adjacent playground. There is a fridge and kettle - but that is all that is provided with regards to self-contained amenities. Be wary that it is a property that is frequented by many travelling workers so late arrivals and early departures are normal practice. This didn't bother us - but it may be a nuisance to some. Top points for the super quiet air conditioner in the room (so many sound like freight trains running across your head), super fast free wif-fi and for Cecil - the sweet handyman/gardener/maintenance man who cleans our windscreen before we wake each morning. Onya' Cecil!

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear thedaisyeffect It is always a delight to read such a positive review - thank you so much for your five bubble rating and for sharing your experience and hints and tips with like-minded travellers. We are pleased you enjoyed our cleanliness and friendliness - so very important to us and our guests. The windscreen clean is a hit with everyone! Thank you for choosing to stay with us and we sincerely appreciate your kind feedback. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Trip up north"

4
01/05/2016

Stayed three nights here staff very freindly and helpful rooms were spacious and very clean foxtel movie channels aswell plus free wifi .lots of parking the room came with free continental breakfast aswell good choice and once again the breakfast staff were great I would stay here again

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear mackem76 Thank you so much for choosing to stay with us on your journey. We appreciate you highlighting the positives and we thank you also for your compliments. It is great to read that you would stay with us again - we do hope to welcome you back next time you are passing through town! Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Good value"

3
01/05/2016

I stayed at this Best Western during a road trip. It offered a clean room, laundry facilities, and an insure restaurant. All the things I find important. The staff were very nice and the pool was cool and refreshing and had a gas grill if you wanted to do some grilling.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Alex G We are so pleased you enjoyed your stay with us on your road trip - we love welcoming our guests to Carnarvon and will always ensure the cleanliness and friendliness that we are renowned for. Thanks so much again, and we wish you a wonderful journey in WA. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"A little bit noisy but still good stay"

4
30/04/2016

I stayed here for 2 nights and enjoyed my stay. This time around I found it a bit noisier with workers staying here coming and going at all hours. Needless to say I had a bad nights sleep. It appears that I was unlucky with the type of workers staying here at this time but room walls don't help to stop the noise. Apart from this you can't fault the service or employees. Nothing is too hard. The rooms were clean and well maintained. The hotel has movie channels and great entertainment and lots of coffee tea and bikkies free of charge. The location is close to the water and if you have some fishing gear you can walk to catch a fish or two in your quiet moments. This is a great hotel and will stay again despite the chance of noise.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Chizzel Thank you so much for choosing to stay with us and for taking the time to share your experience and providing important feedback. We are so sorry that you had an interrupted sleep due to some noisy guests at the time - this is unfortunate. We very much appreciate that you saw through this situation and provided positive feedback with regards to our lovely team and the cleanliness of our rooms. We do pride ourselves on providing superior customer service and ensuring our guests are provided with the best of amenities and facilities. We look forward to your next visit and should any noise be apparent, please contact reception and we will address the concern immediately. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Nice location near the sea front"

4
29/04/2016

We hadn't expected much from this as it was a stopover between Monkey Mia and Exmouth, but we were pleasantly surprised. Friendly welcome, clean and tidy rooms, a nice pool and location near the sea front in Carnarvon, which is an agricultural centre in Western Australia. We were still eating bananas from there at the end of our holiday. I would definitely stay there again if I was in that area. We also had dinner in the restaurant which was good. We were disappointed that the newly opened space centre just out of town was closed when we arrived - it was still operating on the (shorter) summer hours. It is home to a big dish that was used in the 60's space programme as one of NASA's ground stations.

"Out of date bar snacks..."

1
23/04/2016

This hotel serve's out of date food... Opened a pack of Samboy chips in my room from the bar and realised they tasted pretty yuk, before realising they were more than two weeks out of date! Can't imagine why I would ever stay at a Best Western in a private capacity... Would surely not recommend this place.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello Greg G We understand your frustration and we apologise for the oversight on the packet of chips. This is a rare occurrence and our housekeeping staff have been consulted. Should we have been advised at the time we would most certainly have immediately replaced the offending packet. We did not charge you for the chips on departure, and we are so sorry again for the inconvenience. This is most certainly not reflective of us selling out of date food. Our restaurant is renowned around town for our fresh innovative produce. We do hope that you will reconsider your thoughts on recommending our hotel which has a very high rating a high number of return guests. Apologies again, and we wish you safe and happy travels ahead. Best regards from the management and staff at the Best Western Hospitality Inn.

"Family"

4
22/04/2016

Great family hotel, stopped on our way up North. Lovely to be able to have a swim after driving for 10 hours. Rooms are Air conditioned and we all had a lovely breakfast - kids especially loved the pancake machine

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear jennybU5838HM We were delighted to read your review and so pleased that you and your family enjoyed a great stay at our hotel on your roadtrip. Thank you for choosing to stay with us and we trust you had a wonderful journey. We agree with the kids - the pancake machine is superb - for both big and little kids alike! Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Good comfortable country hospitality"

4
16/04/2016

The staff were friendly and attentive, helpful to our needs as we wee visiting Carnarvon on business and needed a place to base ourselves during the day. There was a good menu at the restaurant and plenty of GF options, which is a rare treat. Lots of healthy veg too! I would particularly like to mention how well the staff dealt with a patron in the restaurant giving our table plenty of noisy, unwanted attention. Thanks for being there, I felt safer knowing I had the backup of the staff if we needed.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Georgia B It was our pleasure to host you during your time in Carnarvon and we particularly appreciate that you for taking the time to review our hotel and for your kind words regarding our wonderful staff. Thank you for choosing to stay with us, and we wish you happy travels ahead. We hope to welcome you back on your next visit to town. Kindest regards from the management and staff at the Best Western Hospitality Inn.

"This motel has to be one of the cleanest, friendliest places in Carnarvon, WA."

4
11/04/2016

By Carnarvon standards, this motel is a gem. Clean, quiet, great staff who are only too willing to help with any problem you may have. The restaurant is good, the food is great. Not a flash place, some would describe it as dated, BUT, everything works, and everything is clean. What else matters?

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello fancyfreeMelbourne It is always a delight to welcome our interstate guests and we thank you so very much for choosing to stay with us whilst in town. We sincerely appreciate your compliments with regards to our friendly team, cleanliness and dining experience and thank you also for you positive outlook and feedback. We are pleased you enjoyed your time with us and we wish you safe and happy travels ahead. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Good spacy room with good location"

4
28/03/2016

We had a normal good spacy room. We appreciated that bath and toilet were separated. Quiet place with parking right outside the door. The staff was friendly and helpfull. The restaurant was good as well.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear ErikB1945 Thank you very much for choosing to stay with us whilst in town, and for taking the time to review our property - we appreciate your positive comments, and do hope to welcome you back in the not too distant future. Wishing you safe and happy travels ahead. Best regards form the management and staff at the Best Western Hospitality Inn Carnarvon

"A find!"

4
04/03/2016

This place is a real gem. It is situated on a quiet road in Carnarvon so there is little or no traffic noise. We also heard nothing from the surrounding rooms. The room is a nice size and includes a small table and 2 sitting chairs, a bar fridge, and an adequate bathroom. Everything was super clean. There is a swimming pool that was a great temperature and very clean, a guest laundry with clothes line and a free continental breakfast. The breakfast includes cereals, juices, yougurts, fruits, breads, coffee, tea, as well as some sliced meats and cheese! You can also get a cooked breakfast for a small surcharge. The dining room is also a fully licensed restaurant too. I think for an evening meal and not lunch, but I'm not certain. We did not eat here but the menu looked really good with an impressive selection of wines. We would highly recommend it.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear readytoretirecalgary We were delighted to read your review, and thank you for sharing your positive experience with like-minded travellers. Our housekeeping staff are so pleased to be acknowledged for their cleanliness and high standards - so important to us and our guests. We hope to welcome you back another time and yes, our restaurant is open nightly for dinner and is renowned around town for the stunning food and ambience - our chefs are top notch and we are lucky to have them in-house. Thank you also for choosing to stay with us whilst in Carnarvon. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Very nice "

4
01/03/2016

Spent two nights here .... Clean comfortable rooms Restaurant served great food , in good serves .... waitress was exceptional Conti Brekkie included in the price was nice without being fantastic .... still a great start to the day ... giving you enuff fuel to be able to bypass the dreaded roadhouse food along the way back to Perth

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Dear Repboy Thanks ever so much for choosing to stay with us whilst in town - we are pleased to hear you enjoyed a clean and comfortable stay and that our staff looked after you. We do hope to welcome you back soon. Kindest regards from the team at the Best Western Hospitality Inn Carnarvon

"home away from home"

5
25/02/2016

From the time I booked accommodation I felt really comfortable, with how my booking was dealt with by reception- travelled to Carnarvon for Medical - on arrival the reception made my husband and I feel almost as if had arrived home and we were made to feel very welcome -on receiving key to room and entering, the first impression was that it was cool and exceptionally clean - everything was at our fingertips and if not all written up whereas we didn't have to keep going back to reception for info - booked in for dinner - dinner was served in dining room or tropical setting, we chose the tropical setting - the two waitresses were extremely down to earth people and nothing was too much trouble - the whole eating place had a wonderful atmosphere which I am sure was due to the two girls waitressing- our room looked out over the marina and very peaceful.. Prices for us were very affordable - just ask and you will be directed in the right direction nothing appears to be too much trouble. Rooms are older but who cares if you have a comfortable bed, comfortable pricing - lovely and clean bedding and room and lovely staff to communicate with.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello Lynette We love a good 5 star rated review! Thanks ever so much for highlighting our exceptional staff and their personalised customer care. We are delighted that you enjoyed dining with us and that you felt at peace and comfortable during your stay. We do hope that your medical appointment went well and we wish you happy travels ahead. Best regards from the management and staff at the Best Western Hospitality Inn Carnarvon

"Stopped in for Aussie Day "

4
19/02/2016

Affordable The staff were very friendly and helpful The motel is a bit aged but also very well maintained The rooms are huge nice big bed and TV iPod dock Swimming pool is centrally located to all the rooms Restaurant was very nice food and the menu was great not a novel. Was pleasantly surprised on our departure day after having breakfast and returned to our vehicle to have a note on our windscreen wishing that we enjoyed our stay and drive safely and our windscreen had been cleaned sometimes something so simple can leave a lasting impression. The location was great up the end of town but also great to just walk out onto the footpath along the foreshore and head into town. Will definitely stop in again when I travel

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hello DanGoGo It is great to learn that you are intending to stay with us again! We know we are on track when we receive feedback such as yours. We sincerely appreciate you sharing your positive experience and details of your stay with like-minded travellers looking for good value accommodation. We are delighted that you enjoyed our windscreen clean and we have made a lasting impression! It is a little gesture that our guests just love and we enjoy doing it too! We look forward to welcoming you back very soon. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Nice"

5
19/02/2016

First stay was on our way up to Exmouth. Second stay was on our way to Shark Bay. Had same room on both occasions. Very comfortable. Ate in restaurant both times. Staff friendly. Food excellent. Lots to see in the area.

Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi 620Nigel Thanks ever so much for choosing to stay with us (twice) on your road-trip. We are delighted that you enjoyed your accommodation and dining experiences and that our staff looked after you with their renowned friendly hospitality. Thank you also for highlighting that there is a plethora of wonderful things to see and do in the area - often overlooked by travellers only staying for the night and missing out on some fantastic tourist sights, sounds and experiences. We wish you safe and happy travels ahead. Best regards from the team at the Best Western Hospitality Inn Carnarvon

"Nice And Easy"

4
16/02/2016

I have enjoyed staying the last three nights at the Best Western. The room I had was quite good with all those things a business traveller needs (including ironing board and iron - my number one requirement!). Although the ensuite was a bit pokey, it was okay. The soaps and shampoos were very good. As was the room service. I had a good nights sleep on each of my three nights. I did eat twice in the restaurant (Sails) which was pleasant. The wait staff were very good. My mains were okay and I did have a cheeseboard on the second occassion. All in all, a good place to stay. The staff are very friendly and very helpful. On my departure there was a nice note on the rental car windscreen saying have a safe trip and see you next time.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear SeanFletcher We look forward to welcoming you back! It is always a pleasure to receive positive feedback in relation to our facilities, our restaurant dining and our customer care. We strive to ensure a welcoming a comfortable experience for all of our guests and boast the most comfortable beds in town! Thank you for your review and for choosing to stay with the team at the Best Western Hospitality Inn. Wishing you safe & happy travels ahead from the management & staff at the Best Western.

"Good motel room on drive north"

3
12/02/2016

Pleasant motel style rooms with a small pool and attentive staff near to the Fascine. Adequate if uninspired breakfast included in the room rate. Rooms a bit tired as others have pointed out but good value for a room for the night on our drive to Exmouth.

Amanda H, Sales & Markeitng Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear Haxeytraveller Thank you very much for choosing to stay with us on your way up the WA coast. We are pleased that you found our hotel to be good value and that you enjoyed our attentive service. We sincerely appreciate your feedback and hope that we can welcome you back to the hotel in the not too distant future. Best regards from the management & staff at the Best Western Hospitality Inn Carnarvon

"Great Staff!"

3
11/02/2016

Just stayed overnight on our trip down south to Perth from Dampier. We upgraded to the king-size bed and were on an end unit. This unit ended up being pretty noisy - even though the street seemed quiet when we arrived, there was a fair bit of traffic the next morning. You could also hear everyone else coming and going, starting cars and trucks and the room service trolly going past. It didn't help, either, when the room service knocked on our door when we were still in bed trying to get a lie-in! I would have thought that the staff would receive a list of those ALREADY checked out, to avoid this happening?? The bed was really comfy, but the room looks a bit tired and in need of an update. The location is great - very near the river and the great river boardwalk. Reception and restaurant staff were great - really switched on and friendly. Will be doing a review of the restaurant too. Would stay again - but just try to find out if there are rooms that are quieter.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear TrishMcQ We sincerely appreciate your feedback and have taken your comments on board to see how we may be able to continually improve our product. Sorry that you experienced excessive noise that morning. We thank you for your kind words regarding our wonderful team and their high levels of customer care - much appreciated. We look forward to welcoming you back again, and will assist you with your requirements. Kindest regards from the team at the Best Western Hospitality Inn Carnarvon

"A comfortable place to stay"

4
28/01/2016

I stay at this hotel when I am working in the Carnarvon area. It is comfortable and well equipped. The breakfast is basic but adequate, and the restaurant provided quality meals with great service. A nice touch is the car window cleaning that is done to your vehicle first thing in the morning. This is greatly appreciated when driving long distances that day.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Hello Jarad E Thank you so much for sharing your positive review with like-minded travellers and corporate guests alike. It is always a pleasure to know that we are looking after our guests and that we contribute to a pleasant and comfortable stay through our high levels of customer care ethics and training. We look forward to your next visit to town. Best regards from the entire team at the BEST WESTERN Hospitality Inn Carnarvon

"overnighter in road trip to Broome"

3
24/01/2016

Rooms nice, bit old and tired but servicable. Nice big bed. Lovely surprise to find our windshield cLeaned when we got in the car the next morning. Nice friendly office staff snd inckuding breakfast in the room cost is a great initiative. We will stay here when we drive south.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Hi Kellie P Thanks so much for choosing to stay with us on your road trip - we were delighted to learn that you are coming back to stay with us on your way south! We sincerely appreciate your mention of our friendly team and excellent value for money with our breakfast inclusion and we look forward to cleaning your windscreen again on your return! Best regards from the team at the BEST WESTERN Hospitality Inn Carnarvon

"Best Western Motel, Carnarvon"

5
24/01/2016

Excellent service, very friendly staff; the pool was a delight every morning, lunch and evening. . Carnarvon town is just a short walk away, along the beautiful Fascine. Carnarvon itself is a very pleasant, relaxed place for a holiday, with a beautiful public swimming pool and pleasant beaches a short distance away.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear F4504ZYclaire It is always exciting to receive a five bubble rated review - the team are always delighted when their courteous friendly service is recognised. We believe that the key to a great stay is the people as much as the accommodation facilities. Cleanliness & Friendliness! Thank you for sharing your positive review with others. Much appreciated. Best regards from the team at the BEST WESTERN Hospitality Inn Carnarvon

"Pleasant overnight stay"

4
23/01/2016

We stayed for one night on 2 occasions, on our way to and from the North. We had upgraded room, which was comfortable and good quality for this type of motel. On both occasions, the smoke detector went off at 4.30am!! Staff were quick to respond and arrange to have the regular test time changed, once we pointed this out to them. The location is conveniently quite close to the town centre and right by the Fascine. Staff were helpful and friendly - we much appreciated having our windscreen cleaned for us over night. The meal in the restaurant on the way up was excellent and the service great - so much so, that we ordered the same thing again on our return. Sadly, this time around the service was very slow, they forgot our starter and when the meal came it was disappointing - I am pretty sure it was not barramundi, as we had been told. I enjoyed the pool. Overall, a good experience for a brief stopover.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Hello clarew356 Thank you for choosing to stay with us on both occasions - and please accept our sincere apologies once again for the smoke alarm scenario - so frustrating. We are pleased you enjoyed our hospitality and the clean windscreen service (a favourite with our guests). We were however disappointed to learn of your second dining experience. The kitchen has been consulted - this is an unusual occurrence as we are renowned for our consistent dining quality with guests and locals alike. We appreciate that despite the two concerns mentioned, you felt you had a good experience. Thank you for your understanding and we do hope to welcome you back in the future. Kindest regards from the team at the BEST WESTERN Hospitality Inn Carnarvon

"Good value for location"

4
21/01/2016

Yes the décor could use some modernising, but really does it matter? The place was very clean and comfortable, the staff were lovely and friendly (I think everyone is in Carnarvon), and the location is quiet and suited to a good nights sleep. Other reviews that are a bit harsh obviously don't stay in motels in Regional WA very often If they expect a trendy Melbourne boutique hotel they are out of luck. Airconditioning was great! A continental breakfast was included and for a small fee carnivores could have a slap up nosh. WIFI was free and easy to access, so great for getting work activities done. I will use this motel again next time I am up here for work.

Amanda H, Sales & Marketing Manager at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Hi Celia L What a wonderful summary of your visit - and thank you ever so much for sharing your thoughts here - we pride ourselves on our old fashioned, country hospitality and no - we are not the Hilton but we ensure a quality stay through our cleanliness, service and value for money. Regional locations are usually remote and the properties are rarely new. It is most important to us that we provide every comfort possible and a memorable stay. Thank you again, and we look forward to welcoming you back on your return. Yours sincerely, the team at the BEST WESTERN Hospitality Inn Carnarvon

"Tired looks, poor breakfast, good sleep"

3
17/01/2016

It really does look like a prison camp from the outside, but the staff were friendly and the room comfortable, and wifi good. Breakfast disappointing, awful coffee and no protein items to eat, just carbs and sugar.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear steveblower We thank you for choosing to stay with us whilst in town, and we are disappointed that we did not meet your expectations with regards to our breakfast and external appearance. Your comments have been noted and we thank you for your feedback. We appreciate your kind words regarding our customer service and comfortable rooms. Best regards from the team at the BEST WESTERN Hospitality Inn Carnarvon

"Outdated but ok for a stopover"

3
13/01/2016

The motel room was ok, only the carpet was a bit scruffy and the whole thing was due to be modernised. The restaurant smelled of old carpets and curtains so we never ate there, nor did we have breakfast. It was conveniently located and cheap, so there you go.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear Antwerpgirl_10 Thank you for choosing to stay with us whilst in Carnarvon - we are pleased you found our property value for money - however we are disappointed with your feedback on our carpet and curtains - which we are working through. We do pride ourselves on our cleanliness and understand your comments regarding updates. We have modernised some of our rooms and the price is reflected in the rates for each room type. Our restaurant has been updated not so long ago and we found your comments unusual - but we will certainly take them on board and again, we appreciate your feedback. We wish you safe and happy travels ahead. Best regards from the management and staff at BEST WESTERN Hospitality Inn

"Great Stay in Carnarvon"

4
13/01/2016

Very pleasant stay. The staff were very friendly and obliging, evening meal was great and the room was clean, fresh with a very comfortable bed. I appreciated the clean windscreen and drive safely note when I was departing the following morning. I will definitely be staying here in the future.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Hi Dean M It was a pleasure to read your positive feedback and we thank you for sharing your experience with others - we sincerely appreciate your kind words and your intent to stay with us again - we look forward to welcoming you back soon! Best regards from the team at the BEST WESTERN Hospitality Inn

"Clean and tiday"

3
02/01/2016

The room was clean and tidy. Annoyed I wasn't told until checkin that the restaurant was open that day. Chose to stay here for the convenience of having a restaurant after a big day travelling. Breakfast is included but doesn't start until 7am. Not good for those people who want to get on the road early. Breakfast should begin at 6 like most other hotels

"Better than expected "

4
21/12/2015

The hotel is in the town and a short drive from the main highstreet. It looks like 1970s motel from the outside and actually not all that appealing. Had we not booked on line we'd probably have driven past. But that's unfair as the hotel/motel has been kept reasonably modern inside. The rooms are of single brick construction so if you have noisy neighbours you're going to hear them, a slightly negative point - but the transience of Carnarvon means that most people are there to sleep after am exhausting drive. There's a swimming pool and a restaurant, and I saw an exciting tray of room service being delivered to someone. The staff were very polite and well dressed. Although if you've spent any time in Western Australia you'll understand what I mean when I say that the staff seemed just that little bit awkward when being polite and wearing their uniforms. The room was very clean and ours had a note informing us that Anne had prepared our room. Thank you Anne it was very nice. There's a flatscreen TV with a few channels and WiFi. There's also an air-conditioner which I immediately set to 'Arctic blast' and it did a fantastic job of cooling down the room. The room was cool, the bed was comfortable with clean white linen and we were able to get a good night's sleep before hitting the road. Breakfast was light, with plenty if delicious fruit, toast and some cold meats. And while we were in breakfast someone from the hotel cleaned off the the car's windscreen. See picture below. If you're looking to recharge on your way through Carnarvon it's definitely very nice and worth staying at.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear StaysinHotels Thanks so much for your comprehensive and informative review of our property. We are pleased that you enjoyed our special little touches of outback hospitality! Yes, we are an "oldie but a goodie" and take pleasure in going that little bit further to ensure a pleasant stay with us. We trust you enjoyed your travels and had some wonderful experiences to follow. Kindest regards from the team at the BEST WESTERN Hospitality Inn

"Quality property in Carnarvon"

4
30/11/2015

We spent two nights at this property – one while in transit to Exmouth and the other upon our return from Exmouth. On both occasions we had a large, spacious room with parking just outside the door. The room had a mini-frig, a water boiler and both coffee/tea and fresh milk were provided. Our room rate included a continental breakfast buffet and free internet access. The complimentary buffet included brewed coffee and teas, cereals and milk, some cold meats and cheese, various breads and juices. Everything was fresh and tasty! The wi-fi was reliable and we had no problems in accessing it. The Best Western Carnarvon is located in a very quiet area and there was no street noise whatsoever. Carnarvon is a lovely town with its own attractions (the jetty, the “coffee train”, access to beaches, etc.) and we recommend the Best Western Hospitality Inn to other individuals passing through Carnarvon or those staying to enjoy the town.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear ExcellentAdventures It is always such a pleasure to receive such a wonderful, informative review from an experienced and well travelled TripAdvisor contributor - level 6 no less with hundreds of reviews! We thank you for choosing to stay with us on both occasions and we are delighted that we met your needs and that you enjoyed your stay and your breakfast experience - and that you are happy to recommend us to like-minded traveller too!. Thanks again and we do wish you safe and fun travels ahead. Best regards from the Management & Staff at the BEST WESTERN Hospitality Inn Carnarvon

"One night stay"

3
29/11/2015

We used this as a mid way stop between Coral bay and Monkey Mia, there is not a lot to do in Carnarvon, but it is worth having a meal in the restaurant, it was reasonably priced and very tasty. The hotel is motel style, and you can park your car directly outside the door. The rooms are comfortable, but fairly basic, having said that we slept really well, although we were able to hear our next door neighbour on the phone.There is a nice pool for a cooling dip, but it would be better if there was hedging all the way around as you feel a bit exposed, extra towels can be gained from reception. There is a fridge and hospitality tray in the room and toiletries are supplied.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear DebC We are so pleased that you chose to stay with us on your way up our beautiful Coral Coast - thank you for your review, and for your kind words regarding our Sails Restaurant - we agree we have an excellent menu at reasonable prices - our chef is so pleased with you review - thank you for taking the time to share your positive experience with us and future travellers to the area. We do trust you enjoyed Coral Bay & Monkey Mia. Best regards from team at the BEST WESTERN Hospitality Inn Carnarvon

"Touring WA"

4
29/11/2015

We had booked a family room as our adult daughter was travelling with us. Beware, the single bed provided was not full size, so if you have a tall person that needs this bed, they might have difficulty. The shower room had been refitted, so that was good, the receptionist was very helpful and provided us with fresh milk and a toaster. We booked to eat here and were pleasantly surprised, had a good meal. Only complaint was that the air conditioning was so fierce we had to go and get cardigans to put on. Lovely swimming pool area with landscaping, they had really tried here, shaded area and bbq. Very good for its price, clean and friendly.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear GillH007_12 Let us warmly welcome you to regional WA - all the way from the UK too! Clearly, you have an abundance of travel and review experience and we were honoured to read your positive feedback - we thank you for choosing to stay with us and appreciate you taking the time to share. Enjoy the rest of your WA adventure! Kindest regards from the team at the BEST WESTERN Hospitality Inn Carnarvon

"Not so glamorous"

3
24/11/2015

We stayed in an executive queen bed room, the room itself could have been cleaner. The furniture and fixtures were extremely dated and could use a renovation. The yaht club is next door and until 5pm there was loud clanging which again started at 630am so not somewhere to stay if you want to sleep in. The towels were old and scungy definitely need to be used as rags and new ones purchased, though the bed was comfy the pillows were flat so also need to be thrown out and new ones purchased. We ordered room service for dinner and it was great, best part about our stay, you get complimentary dinner rolls and the home made rhubarb crumble for dessert was delicious!!

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear BlahBlahs2015 We sincerely appreciate your feedback, and our manager is immediately reviewing your comments regarding cleanliness and linen quality - we apologise that we did not meet expectations on this occasion and we are surely dissapointed to find this out as we usually have positive feedback on our cleanliness and presentation. The noise from the yacht club is most unusual - it must have been a once off that you unfortunately encountered. Thank you for choosing to stay with us and for your kind words regarding your meal - we are delighted you enjoyed your room service. We wish you safe and happy travels ahead. Best regards from the team at the BEST WESTERN Hospitality Inn Carnarvon

"A great place to stay"

4
21/11/2015

Despite it's 1970's external appearance, the room we stayed in was very good. It had recently been done up, good furnishings, very good lighting, all amenities including a mini bar, parking, air conditioner (although, the old air-conditioner was noisy). Friendly staff, close to town and the foreshore and the best continental breakfast we have experienced North of the Perth Metropolitan area. The nightly tariff was very reasonable and included the continental breakfast and a morning newspaper. Service at dinner in the restaurant was pretty good and they had a fair menu, but it is not cheap. My main course was $46. They have a reasonable wine list, with wines starting at around $30+, but the first two we selected from the list were not available. The dining room tables are a little squeezy, slightly larger tables would be good.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Hello PeterJT46 It was uplifting to read your positive review - thanks so much for sharing your experiences and insights with like-minded travellers and highlighting our updated rooms, excellent breakfast and great value for money. Yes, the building is dated (almost vintage!) - an oldie but a goodie, and built by the family who still own the hotel. There is much history within the walls, and we do our best to ensure updated facilities, funiture and decor for the comfort of our valued guests. THank you also for choosing to stay with us and we do hope to welcome you back in the future. Kindest regards from the management, owners and staff at the BEST WESTER Hospitality Inn.

"Standard motel"

3
20/11/2015

There is nothing exceptional about this motel, nothing much to complain about, nothing particularly outstanding. My one problem was that the clock in the room was set to the wrong time and I could not work out how to change it. I turned it to the wall so that it wouldn't confuse me overnight. Wi-Fi was good Decent location near the sea.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear Equivoco Thank you for choosing to stay with us whilst in town - we are disappointed that we did not make a stronger positive impression on you, however we understand that you are very well travelled given the number of reviews and would have many stories to tell! We are pleased that you enjoyed the location and found our accommodation satisfactory for your needs. Sincere apologies about the clock setting - this is unusual and we are genuinely sorry for the inconvenience caused. We wish you happy travels ahead and thank you again for your custom. Best regards from the team at the BEST WESTERN Hospitality Inn Carnarvon

"Gail & reception girls need pay rises!"

5
17/11/2015

Where do I even begin?! The Best Western would have to be, hands down, the most enjoyable place I have ever stayed, and I travel all over WA, a lot! I called up a day before as I needed to change my accommodation as I had broken my foot. The lady that answered the phone (Gail) was so understanding, and changed my room around and ended up giving me a free upgrade even though I had been the one messing them around. The rooms were spotless (Latoya serviced mine and did a flawless job!) comfy beds, hot showers, iPod dock, mini bar etc. It had everything you needed & more! It had a very upper class feel to it and the stay was incredible. I ended up locking my keys in my room on the second night, and the girl on reception was onto it straight away and sorted it immediately. The customer service was second to none, and the best western should really value the quality staff they have!

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Hello Portiekate What a wonderful review! Thanks ever so much for the 5 star rating and super kind words regarding our wonderful team and their exceptional customer care. Gail is a long serving team member and is certainly an asset to the property - thank you for your lovely commendations for her and our valued staff. We are always delighted to receive such positive feedback, and we are so pleased that we ensured a memorable and happy stay - despite your unfortunate foot injury. We do wish you a speedy recovery and we thank you for choosing to stay with us in your travels. Best regards and happy travels ahead from the team at the BEST WESTERN.

"Welcoming staff and a nice touch !"

4
11/11/2015

Have stayed for work purposes before. On way to Onslow for holiday with family this time. Great place for stop over on a drive from Perth . Comfy beds ,good TV and a mini bar if you want a tipple ....bathrooms are in need of renovation but they are clean and adequate. Ate at the in house restaurant Sails. We enjoyed our meal but my husband thought the steak for reef and beef was a bit on the tough side . Mine was fine. Waitress was very attentive and efficient. Nice touch in the morning when returning from our complimentary continental breakfast ..... That the windscreen on the car had been washed and cleaned ready for the day's drive ...very thoughtful. Oh and the gardens are well maintained ...quite beautiful ..thumbs up to the gardener. Might look easy but there is a lot of work going into that garden maintenance . We will come back .

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear Jo jo zep A The management and staff (in particular our gardener!) were ever so pleased to read your kind words and we thank you for the positive review and sincerely appreciate you sharing your experience with future like-minded travellers. We are delighted that you found our hotel to meet your needs and that you enjoyed our special little touches. It is great that you brought the family on this occasion and we thank you for being a return guest - we do hope to welcome to welcome you back in the near future. Kindest regards from the team at the BEST WESTERN

"Probably the best option in Carnarvon"

3
01/11/2015

Stayed here as a stop-over on the way to Coral Bay. Adequate motel accommodation. Clean and comfortable room. Not far from centre or Fascine waterfront. Fairly priced. Risk of noise from neighbours. Ask for an end room. NB: Carnarvon really does have the best Fish&Chips in WA - Westcoast Fish&Chips.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Hello cranny We were delighted that you enjoyed your time in Carnarvon (and the great fish & chips)! We sincerely appreciate you taking the time to write your review and thank you for your kind words regarding our cleanliness and excellent location. We wish you safe and happy travels ahead. Kindest regards from the team at the BEST WESTERN Hospitality Inn Carnarvon

"Stop over in Carnaron"

4
30/10/2015

On our way to Monkey Mia this was a ideal place to break the trip up. Must be the time of year as yet again the place seemed to be locked down no trips, or touristy thing to do that day, there seemed to be plenty advertised but none running, so we visited the mile long jetty, and found a great restaurant to have lunch at that served local sea food. The hotel was good, clean, and friendly as you would expect from Great Western, the breakfast was continental and again good value being included in the room rate, cooked breakfast was extra.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear meshera2 It is great to hear that we met your expectations on your stopover in Carnarvon - thank you for highlighting this in your review. Such a shame you were unable to experience many tours whilst in town but it sounds like you did beautifully with the one mile jetty and sample our fresh seafood offerings. We do hope you relaxed and enjoyed the journey to Monkey Mia. Thank you for choosing to stay with us whilst in town - we sincerely appreciate your feedback. Kindest regards from the team at the BEST WESTERN Hospitality Inn Carnarvon

"A perfect place to stay."

5
25/10/2015

The Hospitality Inn is conveniently located, close to the town. Our accommodation was excellent as were the facilities provided . It has a good sized swimming pool and a free laundry where we were able to catch up on a washing., It was well located ,close to the town and was in a quiet street. This place ticks all the boxes so if you are looking for a place to rest after your travelling ,or a place for a good family holiday , then this is the place.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear DoreenH7759EQ We were delighted to read your positive review - and thank you for highlighting the areas that made your stay a pleasant and stress free experience. We do pride ourselves on our excellent location and quality facilities - and most importantly, we aim to ensure a satisfied guest at all times. Thanks again, form the team at the BEST WESTERN Hospitality Inn.

"Good choice."

4
13/10/2015

This is a very pleasant motel. It is clean, comfortable, nicely decorated and quiet. The Wifi in the room is complimentary. It is a little away from the centre of town, and offers a complimentary breakfast with plenty of choice. Not a lot to do in Carnarvon, so don't stay too long - perhaps a couple of days!

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Hello There Teithwyr2014 We thank you for choosing to stay with us whilst in town, and we sincerely appreciate you taking the time to share your positive experience and to describe our features to assist future like-minded travellers. We wish you happy travels ahead! Kind regards from the team at the BEST WESTERN Hospitality Inn Carnarvon

"Great accommodation in Carnarvon"

4
11/10/2015

After a long drive up from Perth it was lovely to relax in a generously sized room. Fair to say the room was nothing flashy but really didn't expect it would be lavish in Carnarvon. The staff were friendly and it was a pleasant surprise to wake the following morning as see a little note on our car windscreen wishing us a lovely day after they had cleaned it over night.. It's the little unexpected extras that make your trip memorable. We also had the continental breakfast which was fine.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Hi NorthTrip15 Thanks ever so much for your kind words - we are delighted we assisted to make your trip a memorable and pleasant experience whilst in Carnarvon, and sincerely appreciate you sharing your experiences. We agree that it is the little extra's that make all the difference and we strive to ensure a wonderful, personal memory is taken away with each of our guests! Kindest regards from the team at the BEST WESTERN Hospitality Inn Carnarvon

"A good option in Canarvon"

3
07/10/2015

I stayed at this hotel on the way to Perth for one night. The room and bathroom were both very clean and comfortable. The WiFi worked and room service was efficient. This is a great option for Canarvon and better value and quality.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear Sanna55 Thanks so much for choosing to stay with us on your way through town, and thank you for sharing your positive experience - we are delighted that you noted our cleanliness and quality services - and found us to be great value. We wish you safe and happy travels in our great state. Best regards from team at the BEST WESTERN Hospitality Inn Carnarvon

"A real shame"

1
28/09/2015

We've been staying here for 1 night stop overs for 10 years, but the last few times ( in different rooms) have been extremely bad that we no longer can tolerate the conditions. Sticky carpet & the sheets STINK! You sleep on sheets sitting ontop of a plastic cover over the bed base.... No under cover blanket! Uncomfortable, is an understatement. When you move in bed the sheets slip all over the place and makes you sweat. But the smell of the sheets is the worst possible smell... a strong 'old dirty sweaty odour, but so bad you cannot sleep or put your face near it!

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear 269Geoff0 We are certain that you have reviewed our hotel in error. We do not have plastic on our beds, and our sheets are always freshly laundered and we most certainly do not have any odours whatsoever - carpet nor bedding. I will endeavour to contact you directly through TripAdvisor and invite you to contact us directly please for discussion I will also work with TripAdvisor to have your highly derogatory and incorrect review removed.

"Reasonably acceptable accommodation.."

3
27/09/2015

Acceptable quality of accommodation though ageing in ambiance...bathrooms getting outdated.. except for our second stay in a room with a newly renovated bathroom..not impressed with the heavily deodorised room on our first stay..had to request staff to open the window to air the room.. Generally, staff and reception were helpful and friendly.. reasonably clean room.. Yes, could be included among your shortlist of places-to-stay in Carnarvon..

"great spot"

4
25/09/2015

Clean,tidy and friendly helpful staff, overall great value. Not alot to see and do in carnarvon but finding this motel on the way through was a bonus, very good breakfast included in the tariff. Its on a quiet road but very close to town so easy to walk everywhere.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Dear jjmacMorrinsville We were delighted to read your positive, helpful review and pleased you found cleanliness, quality and value in our services and location - we always strive to achieve in these oh so important areas. Thank you so much for choosing to stay with us, and for sharing your experience with future like-minded travellers. Best regards from the team at the BEST WESTERN Hospitality Inn Carnarvon

"Free Laundry, good value"

4
22/09/2015

A stop over, while travelling through WA. We needed a break from our roof top tent and time for a wash etc. roomy bathroom, free washing machine and dryer. Quiet. We self catered, so have no idea what the restaurant was like. Good value. Friendly man at reception.

Amanda H, Sales & Marketing Director at BEST WESTERN Hospitality Inn Carnarvon, responded to this review
Hello MuzaPerth Thanks so much for choosing to stay with us and we are so pleased you got a great break from your roof top tent! A change is as good as a holiday - on top of a holiday! Yes, free laundry is great and we also offer free Wi-Fi which is popular with out guests too! We wish you safe an happy travels ahead and thank you for your positive feedback! Best regards from the team at the BEST WESTERN Hospitality Inn