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Made my reservation and had to call and see if we could check in early. I spoke with a gentleman name Reddy and he was kind, professional, and assured us that we can check in early. The hotel was very clean, neat, plenty of towels by the huge pool. (And there's a sauna!) Our room was spotless! Queen bed was comfy as was the pillows. Mini fridge, single serve coffee pot & coffee, and microwave. All were spotless. The AC unit was awesome. Kept out room a comfy 68. My husband said breakfast was very fresh and there was a great spread. Hotel is literally right of Rte 93! Plenty of adventures to check out. Don't hesitate to book a stay here.
Hi Discover66102595918, Thank you so much for sharing such a wonderful review! We're thrilled to hear that you had such a comfortable and enjoyable stay with us. It's especially nice to know that Reddy was kind, professional, and helpful in arranging your early check-in. We'll be sure to share your kind words with him. We're also delighted that you found the hotel clean and well maintained, from your spotless room to the pool area and amenities. It's great to hear that you enjoyed the comfortable queen bed and pillows, as well as the clean and convenient in-room features. We're happy the AC kept your room at just the right temperature for a relaxing stay! We're glad your husband enjoyed the fresh breakfast and variety of choices, and that our location right off Route 93 made it easy to enjoy the many nearby adventures. We truly appreciate your kind words and hope to welcome you both back for another great stay in the future!
Besides the very convenient location, this Best Western is a great place to stay. Right off I-93 there's easy access to the Lakes Region, White Mountain Region and even Vermont & the Green Mountains. Large indoor pool, fitness center, game room and outdoor fire pit make the stay pleasant. Breakfasts are fine. The hotel and rooms are very clean and well maintained. There's a great restaurant, the Covered Bridge, walking distance away and more choices close by. This was our second time there. It will continue to be our go-to place when we're touring the area.
Hi davidwH2714XB, Thank you so much for taking the time to share such a wonderful review! We are delighted to hear that you enjoyed another great stay with us and that our convenient location continues to make us a perfect choice when exploring the area. It is wonderful to know that you appreciated the easy access to I-93, the Lakes Region, White Mountains, and other nearby destinations. We are also pleased that you enjoyed the variety of amenities available, including the indoor pool, fitness center, game room, and outdoor fire pit. We truly appreciate your kind comments about the cleanliness and maintenance of the hotel and guest rooms, as well as your feedback on breakfast. It is also great to hear that you enjoyed having the Covered Bridge restaurant and other dining options nearby. Having you choose to stay with us for a second time and knowing that we have become your go-to place when touring the area is one of the greatest compliments we could receive. We look forward to welcoming you back for another clean, comfortable, and enjoyable stay!
We arrived and I was disappointed that the hotel staff hadn't made out the key cards with the names on them for the 57 passenger bus. The front desk attendant looked at me and seemed to be proud to hand me 2 sheets of mini typed named and unmarked key cards which is standard practice. He handed me a pen and exclaimed I could figure it out easily. I finally had to state " no you write it". The front desk attendant apologized and wrote them out. Upon entering my room there was an overwhelming smell which I thought was cigarette smoke untill the following morning I realized it was the Chlorine smell coming under my door from the pool. I asked to be moved, went to sleep only to find black mold in the bathroom. I told the front desk and they cleaned and caulked the tub. I wet a rag and wiped it on the floor it came up black again I told the front desk that the floor was not clean infact it was filthy. The front desk had the room cleaned that day. The last night of my stay an individual who drove a burgundy Toyota who was parked directly in front of my window alarm went off at 9 pm sometime in the middle of the night and twice in the a.m. we left the cleaning staff a 10.00 tip. I did not enjoy my stay at this hotel. The bright light of the 4 night stay was the breakfast attendant, he shined brightly.
Dear Valued Guest, Thank you for taking the time to provide such a detailed account of your stay. We sincerely apologize that your experience was not as enjoyable or comfortable as you had hoped, especially while traveling as part of a large group. We're sorry that the arrival and key-card process was not handled in a more organized and welcoming manner. Coordinating accommodations for a group of 57 passengers requires careful preparation, and we understand your frustration when the key cards were not properly organized or labeled in advance. We appreciate that the front desk attendant ultimately assisted with preparing them, but we regret that you had to insist before receiving that assistance. We're also very sorry about the strong odor you experienced in the initial room. We understand how unpleasant it must have been to initially believe the room smelled of smoke and later discover that the odor was coming from the nearby pool area. We regret that the pool chemicals affected the comfort of your room and that you ultimately needed to request a room change. Your concerns regarding the bathroom and cleanliness are particularly disappointing. Finding that the floor was still visibly unclean is an issue that should have been identified during routine housekeeping inspections. We're glad the bathroom received attention and that the room was subsequently cleaned, but we understand that having to report these issues yourself was frustrating and took away from your enjoyment of the stay. We also apologize for the repeated vehicle alarm that disturbed your rest. While we cannot control every noise that may occur in a parking area, we understand how disruptive repeated alarms can be, particularly during the night and early morning. We're pleased, however, that the breakfast attendant stood out as a bright spot during your stay. It's wonderful to know that their service and positive attitude made such a favorable impression. We also appreciate your generosity toward the cleaning staff. We appreciate you recognizing the positive efforts of our breakfast attendant and hope that greater attention to the areas you identified will help create a much better experience for future guests.
We were very satisfied with our stay at the Best Western in Campton New Hampshire. The staff was first rate, top notch, the guy at the desk got somebody and helped us hump our bags up to our room. The fellow who was cooking breakfast was super personable and all the food was tasty. I was impressed with the pancake machine that cook them at the Press of a button and carried them out on a conveyor belt, and the coffee machine although I could wish other guests were more considerate and didn't empty it filling their thermos for the day. The room was clean and well appointed and comfortable period Ran out of towels and the guy With the Laundry cart Was Wicked nice and Gave me a bag to put the Soiled towels in and brought us a fresh supply. The only minor gripes we have are pretty much just stuff that you can't do anything about; our room overlooked the indoor pool so we were treated to the noises of happy swimmers. And it seems at 2300 or midnight or so the staff does cleaning and maintenance. They had to turn on the lights and of course that came around the edges of the curtain... it is what it is, but if we come up again we're definitely asking for a ground floor room on the highway side of the facility. Easy to find, just off the interstate and right on Highway US Route 3. Easy to get to, easy in and out although the driveway is a little steep even though it's short so if you have a long wheelbase vehicle or you're pulling a trailer something may drag as evidenced by all the gouges in the macadam. Parking is Plentiful, Right up next to the building and Just 10 or so metres away on the other side of lot. I'd be glad to stay here again. I recommend it to anybody looking for a place in or about the Plymouth area.
Hi 710billys, Thank you so much for your wonderful and detailed review! We are thrilled to hear that you had such a satisfying stay. Your thoughtful feedback means a great deal to our entire team. We are especially pleased that our staff helped make your visit memorable. It is wonderful to know that our front desk team was able to assist with your luggage, our breakfast attendant made your mornings enjoyable with both delicious food and friendly conversation, and our housekeeping team promptly provided fresh towels when you needed them. We will be delighted to share your kind words with our team members, as they work hard to ensure every guest feels welcomed and well cared for. We're also glad you enjoyed your clean, comfortable, and well-appointed room, as well as our convenient location just off the interstate. It's great to hear that our parking and accessibility made your travels a little easier, and we're happy you had the opportunity to experience our popular breakfast, including the pancake machine, which is certainly a guest favorite! We also appreciate your thoughtful comments regarding the noise from the indoor pool and the overnight maintenance activities. While we're glad these were only minor inconveniences, we understand that a peaceful night's sleep is important. Your feedback is valuable, and we will continue looking for ways to minimize disruptions whenever possible while maintaining our facilities for all of our guests. Thank you as well for mentioning the driveway. We appreciate your observations, which may be helpful for other travelers, particularly those arriving with trailers or longer vehicles. It truly means a lot to us that you would gladly stay with us again and recommend our hotel to others visiting the Plymouth area. Your kind words and recommendation are the highest compliments we could receive. Thank you again for choosing to stay with us. We look forward to welcoming you back on your next visit and providing you with another comfortable and enjoyable experience.
This is the 4th itime I have stayed here. My daughter goes to Plymouth State University and it is 5 minutes down the road. I have stayed at other hotels in the area but they do not add up to this place! The rooms are immaculate, housekeeping staff does a great job. Breakfast is good and the breakfast attendent is very personable. All the staff are very nice. On this last trip I had left a pair of earrings in my room. I called maybe 45 minutes after I checked out , the gentleman at the front desk went to look but did not see them. About 20 minutes later the same front desk person called me and said he had gone back in the room to search again and had found them. I had knocked them off the table and he found them on the floor. He did not have to do that but he did it anyway, that was so very kind. Great staff, rooms that are super clean, I will continue to stay here each time I come to PSU!
Hi hwidimV5226DY, Thank you so much for your continued loyalty and for sharing such a heartfelt review! We're truly honored to be your preferred place to stay when visiting your daughter at Plymouth State University. It's wonderful to hear that you consistently find our rooms immaculate and that our housekeeping team makes a positive impression. We're also glad you enjoy our breakfast and that our breakfast attendant and staff have made your stays even more pleasant with their friendly service. We especially appreciate you sharing your experience about the earrings. It means a lot to know that our team member went the extra mile to help locate and return them; those small acts of care are what we strive for every day. Your kind words will certainly be shared with our team. We truly value your support and look forward to welcoming you back for many more comfortable and memorable stays in the future!
This hotel has a great location for Indy Pass - 30ish minutes from 4 mountains. We returned this year after staying last year as well. The staff is very helpful and friendly. The breakfast is top notch. My daughter talked about the endless bacon all year - she calls it the bacon hotel. The hotel is not fancy but is clean and the rooms are a good size. Big pool for the kids and a sauna. We had a family emergency during our stay and the management was very accommodating and helpful.
Hi Bethany C, Thank you so much for your wonderful and thoughtful review! We're truly delighted to hear that you chose to return and stay with us again this year. It means a great deal to our entire team. We're glad our location worked well for your Indy Pass adventures and that you found our staff helpful and friendly throughout your stay. It's especially heartwarming to hear how much your daughter enjoyed the breakfast. “The Bacon Hotel” definitely made us smile! We're happy it left such a memorable impression. Thank you as well for your kind comments about our clean, comfortable rooms and the amenities your family enjoyed, including the pool and sauna. Most importantly, we're grateful for the opportunity to support you during a family emergency. Knowing that our management team was able to be accommodating and helpful during a difficult time truly reflects the care we strive to provide every guest. We sincerely appreciate your recommendation and look forward to welcoming your family back again in the future for another enjoyable stay.
Group booked several rooms for a wedding. Staff was very friendly. Rooms were very clean and loved that when we entered the room it was warm. We had to shower and change quickly so the warm clean room made me very happy.
Hi Marywhiteatl, Thank you so much for sharing your experience with us! We're delighted to hear that your group had a great stay while attending the wedding and that our team made you feel welcome from the moment you arrived. We're especially glad to know that you found the rooms very clean and appreciated coming into a warm, comfortable room, especially when you needed to shower and get ready quickly. Creating a cozy and stress-free environment for our guests is always a top priority, and it's wonderful to hear that it made a difference during your busy day. Thank you again for choosing to stay with us. We truly appreciate your kind words and hope to have the pleasure of welcoming you and your group back in the future!
I would like to start by saying that the hotel is always well maintained with a friendly and welcoming staff. My wife and I have stayed here many times over the past few years because of the closeness to Plymouth State. This weekend though we stayed and had an unsettling experience. I booked through the app and paid for my weekend stay with a portion of a gift card. When we checked in I used the balance to pay the pet fee for my dog and the whole amount of the remaining balance was used even though there should have been funds remaining. When my wife woke up Saturday morning she looked at our bank account and saw that a hold was put on our bank card for the amount of our stay including the pet fee. I brought this to the attention of the staff and was informed that this was normal even when paying with a Best Western gift card. I always thought that a gift card issued by an establishment that was already paid for was as good as a credit card or cash but I guess just not here. When we checked out at 10 am this morning the staff said everything is all set and the receipt would be emailed to me. At 8 pm tonight I still had not received an email receipt and I had to contact the hotel for it. Upon receiving the receipt I noticed a miscellaneous charge for the exact amount of what should have been returned as a refund to my gift card balance. After bringing this to their attention to whoever answered I was informed that they made a mistake and that it would be resolved with a new gift card for the amount mailed to me.
Dear Wanderer05455987296, Thank you sincerely for taking the time to share your experience with us, and for being a loyal guest over the past few years. We truly appreciate your continued trust in our hotel during your visits and we're delighted to know that you've always found our property well maintained with a friendly and welcoming staff. I am very sorry to hear about the inconvenience and confusion you experienced during this most recent stay. Your concerns regarding the handling of the gift card, the unexpected hold on your bank card, and the delay in receiving your receipt are absolutely understandable, and we regret that this caused unnecessary stress during your visit. To clarify, while it is standard for hotels to place an authorization hold, even when a gift card is used, this should have been clearly explained at check-in to avoid any confusion. You were right to expect a seamless experience, and I apologize that this was not communicated properly. We are also sorry for the oversight that led to the incorrect “miscellaneous charge” instead of the remaining gift card balance being returned to you. I'm glad our team was able to begin resolving it, and that a new gift card is being issued, but you should not have had to chase down an explanation or wait for your receipt. Please know that we are using your feedback as a training opportunity to ensure our front desk team handles gift card transactions more clearly and accurately in the future. Our goal is always transparency, efficiency, and genuine hospitality. Thank you again for bringing this to our attention, and for your patience as we work to make it right. We truly value you and your wife, and we hope to have the privilege of welcoming you back for a smoother, stress-free stay in the future.
The hotel staff was friendly and the hotel was clean. The location was easy to find and in a great area for vacationing. The hotel was spacious and inviting.
Hi 500valt, Thank you so much for taking the time to share your kind words! We're delighted to hear that you enjoyed your stay with us and found our hotel to be clean, spacious, and inviting. It's also wonderful to know that our location worked out perfectly for your vacation. We're proud to be situated in such a convenient and welcoming area for travelers to relax and explore. Your mention of our friendly staff truly means a lot. Our team takes great pride in making every guest feel comfortable and at home, and it's always rewarding to know their efforts made a positive impression. We truly appreciate you choosing to stay with us and hope your trip was filled with great memories. We look forward to welcoming you back again soon for another enjoyable stay!
Second time staying this year. Always pleasant staff and clean rooms. Breakfast is good with ample choices. Bonus that coffee, tea, and hot chocolate are always available in the lobby. Location is great. Will stay again.
Hi marilyndL39271Z, Thank you so much for taking the time to share your wonderful review and for choosing to stay with us again! We're truly delighted to know that you've had another pleasant experience with our team. It's always a pleasure welcoming back returning guests like you. I'm glad to hear that our staff made your stay enjoyable and that you found your room clean and comfortable. Our housekeeping and front desk teams take great pride in providing a welcoming environment for every guest, and your kind words mean a lot to them. It's also great to know that you enjoyed our breakfast selection and the complimentary coffee, tea, and hot chocolate available in the lobby. We love offering those little comforts that make guests feel at home. We're thrilled that our convenient location continues to be a plus for you, and we truly appreciate your loyalty and recommendation. We look forward to welcoming you back for your next stay and continuing to make each visit just as pleasant as the last!
We had a great room at the best Western White Mountain Inn. It has recently been renovated and was quite nice from the lobby to our room. We had two comfortable queen size beds with great pillows and decent linen. The room and bathroom were all spotless! There was a new TV that was huge on the wall that got quite a few channels. The free breakfast that they offer was good. You had the choice of pancakes, eggs, sausage, bacon, hashbrowns, and assorted cereal and fruit. I would recommend anyone staying there at least on the first floor. There's no elevator in the hotel. You should be aware of that.
Hi CDawgRN97, Thank you so much for sharing your wonderful review of your recent stay with us! We're absolutely delighted to hear that you had such a great experience and enjoyed one of our newly renovated rooms. It's wonderful to know that you found your accommodations spotless and comfortable, from the clean and cozy beds with soft pillows to the spacious bathroom and modern amenities. We're glad you enjoyed the large new TV and the variety of channels available, perfect for relaxing after a day of exploring the beautiful White Mountains. We're also thrilled that you enjoyed our complimentary breakfast! Our team works hard to provide a hearty selection with something for everyone, so it's great to hear that you appreciated the pancakes, eggs, sausage, bacon, hashbrowns, cereals, and fruit. We appreciate your helpful note about our hotel layout and the absence of an elevator. We always do our best to accommodate guests' preferences for first-floor rooms whenever possible, and your feedback will be helpful for future travelers. Thank you again for recommending us and for your kind words about our renovations, it truly means a lot to our team. We hope to have the pleasure of welcoming you back to the White Mountains for another comfortable and enjoyable stay!
I was here for a family wedding and had a terrible experience. Did not request an “accessible room” but was told it was my fault because I requested it online. They were sold out and I was stuck with the room. We then had to get ready the next day for the wedding and found out the handicapped shower bracket was broken and we did not have time to report the issue and wait for a repair. We reported it the next day on checkout and the front desk had the nerve to tell me it was my fault for not reporting it immediately and when we explained we didn't have time he dismissed me.
Dear Michael A, Thank you for reaching out and sharing your experience. We are truly sorry to hear about the issues you faced during your stay, especially as you were here for such a special occasion. We understand your frustration and sincerely apologize for the poor customer service you received. First, we want to address your room assignment. It is never our intention to place a guest in a room they did not request. We understand the inconvenience of being assigned an accessible room when you didn't need one, and we apologize for the lack of a suitable alternative. Being told it was your fault for requesting it online is unacceptable, and we will be reviewing our reservation process and training our staff to ensure this doesn't happen again. We also want to apologize for the broken shower bracket and the way your concerns were handled at checkout. It was completely inappropriate for our front desk staff to dismiss you and suggest the issue was your fault for not reporting it immediately. We understand that you had a time-sensitive event to attend, and we should have shown you more understanding and empathy. Please know that your feedback is being taken very seriously. We will be using your review to retrain our team on proper guest communication and problem resolution. We truly value your business and would like the opportunity to restore your faith in us. While we know we can't change your past experience, we hope you might reconsider staying with us in the future.
We were just here for one night in mid September. Everything was excellent from the front desk to leaving. We had a pool side room that gave simple access to the indoor pool. It can be noisy if there's a bunch of kids in the pool, so choose wisely. Breakfast was also very good with hot and cold choices. Beds comfortable. Would stay again.
Hi someday0713, Thank you for sharing your experience with us! We're so glad to hear that everything went smoothly from check-in to check-out and that you enjoyed the convenience of your poolside room. You're absolutely right, the poolside rooms are a favorite for easy access, though they can sometimes come with a little extra energy when kids are having fun in the water. We're happy to know you found the beds comfortable and that breakfast offered a good variety of hot and cold options to start your day off right. It's wonderful to hear that your overall stay was excellent, and we truly appreciate your kind words and recommendation. We'd love to welcome you back the next time you're in the area! Safe travels until then!
This was our motorcycle club's second annual trip to the White Mountains / Lakes Region. We chose the Best Western because it was directly off I-93 midway between the two. The huge indoor pool, firepit, and included breakfasts made it even more attractive. Rooms were spacious and clean. The public spaces were very good looking. There was plenty of room for breakfast and breakfast itself was very good. I spend a lot of time in hotels and can be very critical. Nothing to criticize here....and I'm picky!!
Hi Go820672, Thank you so much for choosing to stay with us again for your motorcycle club's annual trip to the White Mountains and Lakes Region. We are delighted to know that our location, right off I-93, was convenient for your travels, and that the amenities such as our indoor pool, firepit, and complimentary breakfast added to the enjoyment of your group's visit. It's especially rewarding to hear your kind words about the spacious and clean rooms, well-maintained public spaces, and the variety at breakfast. Our team takes pride in keeping both guest rooms and common areas welcoming and comfortable, so your recognition means a great deal. As someone who spends a lot of time in hotels and describes themselves as “picky,” your feedback carries extra weight for us. Knowing that you had nothing to criticize and enjoyed your stay from start to finish is truly the highest compliment we could receive. We sincerely appreciate your continued loyalty and look forward to hosting your club again for future trips. It will be our pleasure to welcome you back and ensure your next stay is just as enjoyable.
Very pleased with experience- staff extraordinarily helpful- front desk and Giao- the man who does the breakfasts and I suspect a lot more! Rooms clean and updated. Really very positive experience. Stayed here before too. Will definitely return. Great value compared to hotels in Lincoln. Easy on/off to highway. Nice restaurant right across street
Hi CapeCodAboutS, Thank you so much for your kind and thoughtful review! We're absolutely delighted to hear that you had such a positive experience during your stay with us. It's especially heartwarming to know that our team made a lasting impression from our front desk staff to Giao, who takes great pride in ensuring guests start their day with a warm, welcoming breakfast. We agree, he wears many hats and plays a vital role in our daily operations. Your recognition of his hard work means a lot and will certainly be shared with him and the rest of our team. We're also glad to hear you enjoyed your clean, updated room and found our location convenient with easy highway access and a great restaurant just steps away. Returning guests like you are the highest compliment we can receive, and we truly appreciate your continued loyalty. Thank you again for choosing to stay with us. We look forward to welcoming you back soon!
This hotel is the best of its ilk. The rooms and lobby are newly updated and very pleasant and clean. Staff are extremely friendly and helpful. Pool is wonderful and is kept at 83 degrees which is terrific. Breakfasts are plentiful and include non sugary junk food options.
Hi D5002SHnancym, Thank you for your kind words and for taking the time to share your experience! We are delighted to hear that you found our hotel to be the best in its category and that you enjoyed the newly updated rooms and lobby. Providing a clean and welcoming environment for our guests is a top priority, and we're glad it made a positive impression on you. Our friendly and helpful staff will be thrilled to hear your compliments. We take great pride in ensuring every guest feels welcome and well taken care of throughout their stay. It's also wonderful to hear that you enjoyed our heated pool at 83 degrees! We want our guests to have a relaxing and enjoyable experience, and we're happy that the pool added to your visit. We're especially pleased that you appreciated our plentiful breakfast options, including choices beyond the usual sugary items. We strive to offer a variety of foods to cater to different preferences and dietary needs, and it's great to know that our selections met your expectations. Thank you again for your kind review. We hope to welcome you back soon for another fantastic stay!
The rooms and facilities are clean. The beds are comfortable. Don't miss the breakfast experience, Giao will make your day! When in Northern NH this is our home base. Convenient to all the White Mountain attractions. Exit #27 of I93, easy on and off.
Hi 215neilu, Thank you for your wonderful review! We are delighted to hear that you found our rooms and facilities clean and our beds comfortable. It's great to know that you enjoyed the breakfast experience—Giao truly knows how to make mornings special, and we will pass along your kind words to her. We're thrilled to be your home base when visiting Northern NH. Our convenient location near all the White Mountain attractions and easy access makes exploring the area hassle-free. We look forward to welcoming you back on your next visit!
This hotel is ok. Not bad , but not the best. Just somewhere to sleep and shower. I had to upgrade my room because I didn't want be on 1st floor. Upgraded to a “suite” which was just a king bed and pull out couch. Whatever just wanted be on 2nd floor. Soon as I get in room , use bathroom and have just a little bit of toilet paper left. Ok weird. There was one brand new roll by towels. Put that one on , but the toilet paper holder was broken. (How does a “suite”room have broken appliances and don't fix them??)So the brand new roll fell off and went all out on floor , gross not going use it. No other TP. So being lazy being it was 9pm, like I'm just going use tissues. But then the tissues ran out!! I have never been in a hotel having call front desk for TP! Embarrassing. Then they told me they couldn't bring me up any that I had go to front desk. I wasn't about to go down in my pjs with my baby so just hung up phone upset.i guess me screaming they knew i was pissed so They brought it up to me. I have stayed hotels all over world even overseas. Never have I had to call for TP. And most hotels refill with brand new supplies. I get it it's in the middle of no where but those are little things that just shouldn't be an issue in hotel…If I ever go back I'm definitely going to a different hotel & for the price not worth it. But if you don't mind annoying little things like that then it's okay for sleep n shower. Front desk people all cranky. For middle no where its still place to sleep & feel safe.
Dear heatheraV898CV, Thank you for sharing your feedback with us. We genuinely apologize for the inconveniences you experienced during your stay. Your comfort and satisfaction are our top priorities, and it is disappointing to hear that we fell short in several areas. I'm sorry to hear about the issues with the room upgrade, the broken toilet paper holder, and the lack of supplies. This is certainly not the standard we strive to maintain. We have addressed these concerns with our housekeeping and maintenance teams to ensure that such issues are promptly resolved and do not recur. I also apologize for the inconvenience and embarrassment caused by having to call the front desk for toilet paper and the initial response you received. This is not the level of service we aim to provide. Your feedback will be used to improve our service and training processes. We appreciate your understanding that our location might have its challenges, but we are committed to ensuring a comfortable and pleasant stay for all our guests. Your comments help us identify areas for improvement, and we hope to have the opportunity to provide you with a better experience in the future.
Incredibly, this two story “hotel” has no elevator whatsoever. The desk staff said nothing and put me on the second floor. I had to drag two heavy bags up what looked more like a fire escape. Come on Best Western! This is 2025! They ought to change the name to motel, instead of hotel. Make certain you ask for a ground floor room, unless you want to fight bags up and down the stairs.
Hi cec1964, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand how important it is to have easy access to your room, especially when carrying heavy luggage. We regret that our front desk staff did not inform you about the absence of an elevator and failed to offer assistance with your bags. We will address this with our team to ensure better communication and support for our guests moving forward. Your suggestion about the room preference is noted, and we encourage guests to request ground-floor rooms in advance if they have concerns about stairs. We strive to provide a comfortable and hassle-free experience for all our guests, and your comments help us improve our services. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.
We were very happy with BW in Campton NH. The room was clean , bed was very comfortable , good breakfast , very large attractive lounge area and dog friendly. Ran out of time so we did not get to use the indoor pool. We would definitely recommend this hotel.
Hi jancolad, Thank you for taking the time to share your wonderful experience. We are delighted to hear that you enjoyed your stay with us. It's great to know that you found the room clean, the bed comfortable, and the breakfast satisfying. We're also glad you appreciated our large and attractive lounge area, as well as our pet-friendly policy. It's a shame you didn't have time to use the indoor pool, but we hope you'll get a chance to enjoy it on your next visit. Thank you for recommending our hotel, and we look forward to welcoming you back in the future!
When I was checked in, walked in to find someone elses things in the room. Said they must have mixed up the two numbers. I get mistakes happen and was running late so asked for a new room. Said that was the last king so not sure how they messed up 2 similar bookings with only 1 room left... Luckily they werent in there when I walked in but found out later after meeting couple they were never even told that someone else had access to their room while they werent in there. As a solo traveler, felt very unsafe here and hotel staff didnt seem to understand how unsafe that could have been ended up in a dirty double queen with random markings on lamps, pillow cases. travel with my own luckily. breakfast was mediocre, internet is free but slow. both rooms had a slight mildew scent & little red bugs flying around. also a vent covered in cobwebs behind sink that opened to crawlspace behind room. very odd. Great bathroom lighting though Overall wouldn't recommend to any one if they have other options to stay. Ended up not sleeping here the 2nd night of my reservation and just picked up my stuff at check out.
Dear cpI1313AF, Thank you for taking the time to share your detailed feedback. I am truly sorry for the multiple inconveniences you experienced during your stay with us. Your safety and comfort are our top priorities, and it is evident that we fell short in providing you with a satisfactory experience. Firstly, I sincerely apologize for the mix-up with your room assignment. I understand how unsettling it must have been to find someone else's belongings in the room and to later discover that the previous occupants were unaware of this incident. This situation is not reflective of our usual standards, and I assure you that we are taking steps to ensure such an error does not happen again. I am also sorry to hear about the condition of the room you were ultimately assigned. The cleanliness issues you described, including the markings on the lamps and pillowcases, the mildew scent, the red bugs, and the cobweb-covered vent, are unacceptable. Our housekeeping team has been notified, and we are conducting a thorough inspection and deep cleaning of all our rooms to prevent future occurrences. I understand that as a solo traveler, feeling unsafe is particularly distressing. Your concerns about safety and cleanliness have been taken very seriously, and we are implementing additional training for our staff to improve their responsiveness and understanding of these critical aspects. While I am glad you found the bathroom lighting to be satisfactory, I regret that other aspects of our service, including the breakfast and internet, did not meet your expectations. We are continuously working to improve our offerings and will take your feedback into consideration as we make necessary enhancements. I apologize that you felt compelled to leave early and that we could not provide the level of service you deserved. Your feedback is invaluable to us, and we hope you might reconsider giving us another chance in the future.
We had trouble with the bathtub. After our showers there was about 6 inches of standing water in the tub. Told staff and they said it would be fixed when we returned from dinner. The water was gone but the clog was still there. We were given another room but it is a hassle to move after you have settled in your room
Dear kprazenica, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered with the bathtub during your stay. We understand how frustrating it can be to deal with maintenance issues and the hassle of moving rooms after settling in. Our team strives to address any problems promptly, and we regret that we couldn't resolve the clog entirely on the first attempt. Your feedback is valuable to us, and we will use it to improve our services. We hope you will consider giving us another chance in the future. Thank you for bringing this to our attention.
Great location for our needs / family visit Food & coffee were only fair Desk greeting was as if we were disturbing the quiet As Platinum members there was no acknowledgement or welcome ....... The Entrance C door needs bleach on the walkway to resolve AC drain 'green algae' on walkway
Hi RAMONA052, Thank you for taking the time to provide your feedback. We're pleased to hear that our location was convenient for your family visit. We apologize that the food and coffee did not meet your expectations. Additionally, we regret that your desk greeting was less than welcoming, especially given your Platinum membership status. Your comfort and satisfaction are important to us, and we should have acknowledged your loyalty more warmly. We also appreciate your observations regarding the entrance and walkway. We will address the issue with the AC drain algae immediately to ensure a cleaner and more pleasant environment. We value your feedback and hope to have the opportunity to better serve you in the future.
Clean room, fast and convenient check-in, and convenient room and bed. I could park my car right in front of my room window. There is no elevator for the second floor or I didnt see it (my room was on the first floor). The breakfast was good and fresh. I didnt much like the breakfast serving area. Some front desk staff were friendly and helpful. There was of damp and earthy smell in the room and the common area. There were snack and ice vending machines in the common areas.
Hi 569navaf, Thank you for taking the time to share your experience with us. We're glad to hear that you found your room clean, the check-in process fast and convenient, and the parking right in front of your room window to be helpful. It's also great to know that you enjoyed the fresh breakfast offerings. However, I'm sorry to hear that the breakfast serving area and the damp smell in the room and common areas didn't meet your expectations. We appreciate your feedback and will look into these concerns to improve the experience for our future guests. I'm also sorry if the absence of an elevator was an inconvenience. We'll make sure to provide clearer information about our facilities in the future. We're pleased that some of our front desk staff made a positive impression, and we hope you'll consider staying with us again. Your feedback is invaluable as we work to enhance our services.
Both owner and staff are wonderful people. This hotel consistently exceeds expectations and constantly delivers a great guest experience.
Hi hexum82, Thank you so much for your kind words and wonderful review. We truly appreciate your recognition of our owner and staff. It's fantastic to hear that you consistently have a great experience with us and that we have been able to exceed your expectations. Your feedback motivates us to continue delivering exceptional service and maintaining high standards. We value your loyalty and look forward to welcoming you back for another outstanding stay. Thank you for choosing to stay with us!
It was old and tired and now been transformed to be modern, clean and comfortable . Also vey friendly staff.I have never given a full 5=star review! This is it the Ritz but is excellent for travelers!
Hi jaci2635, Thank you for your fantastic review. We're happy to hear that you found our hotel to be modern, clean, and comfortable after our transformation. Our team works hard to provide a welcoming atmosphere, and your recognition of their friendliness is greatly appreciated. We're honored to receive your full 5-star review, especially knowing it's a rare accolade from you. While we may not be the Ritz, we strive to offer excellent value and comfort for our travelers. We look forward to welcoming you back for another great stay!
My wife and I drove up from the Boston area to attend a wedding. It should be noted the hotel had set aside a considerable number of rooms for the wedding guests. As is the case across the hospitality industry, we were fully aware that check-in is at 3pm. Our plan was to stop at the hotel and go off and have lunch. Upon arrival before 1pm, we asked if our room was ready. Much to our surprise, the room was good to go. But we were told that early check- in comes with an additional charge of twenty five dollars an hour. Given that the room was ready, short of corporate greed, I don't fully understand the concept. A little flexibility or a little common sense might have left me with a more favorable impression.
We appreciate you sharing your experience with us. Our team aims to accommodate all guest requests to the best of our ability. We strive to adhere to our standard check-in time of 3pm, and early check-ins are subject to availability and may incur an additional fee. We value your feedback and will use it to enhance our service moving forward.
Our room was upgraded upon checking in which was unexpected and greatly appreciated. This hotel was very quiet, clean, and had super friendly staff. It was the perfect location for my husband and I.
HI karalynne08, Thank you for sharing your experience with us. We're happy to hear that you enjoyed your stay and that we were able to surprise you with an upgraded room upon check-in. It's wonderful to know that you found our hotel to be quiet, clean, and with super friendly staff. We're glad our location was perfect for you and your husband, and we hope you had a memorable time during your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future.
Every staff member I dealt with was super friendly and helpful. I called to extend our stay and although they could not guarantee the same type room through Best Western booking, when I arrived the front desk was aware of the situation and upgraded us to a suite to accommodate us and create a seamless stay.
Hi jeanyoung929, Thank you for your wonderful review! We're happy to hear that our staff made such a positive impression and that we were able to accommodate your extended stay seamlessly. Upgrading you to a suite was our pleasure, and we're glad it enhanced your experience. We appreciate your kind words and hope to welcome you back for another excellent stay soon.
Excellent hotel with friendly staff, delicious breakfast, fun arcade, affordable, and very comfortable.
Hi jmthacker2003, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be excellent, comfortable, and affordable. Providing friendly service, delicious breakfast options, and enjoyable amenities like our arcade is always our goal, and we're glad to know that we hit the mark. Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back for another great stay in the future.
The price was good for this hotel. Nice indoor pool and the staff was courteous, friendly and helpful
Hi Susan H, Thank you for your kind review! We're delighted to hear that you found our pricing reasonable and enjoyed our indoor pool. It's wonderful to know that our staff made a positive impression with their courteous, friendly, and helpful service. We look forward to welcoming you back for another great stay in the future.
I took a couple of extra days for a wedding. All was Very Good to Excellent. The staff was knowledgeable about the area. Everyone wanted to be sure my stay was pleasurable.
Hi drjim0, Thank you so much for sharing your positive experience with us! We're thrilled to hear that your extended stay for the wedding was enjoyable, and that our staff could contribute to making it memorable. Ensuring our guests have a pleasurable stay is always our top priority, and we're delighted that you found our team to be knowledgeable and attentive to your needs. If you find yourself back in the area, we'd be honored to welcome you again for another wonderful stay!
This place was angling for a five-star review. I needed a quick weekend getaway and the Campton NH location was perfect, right off the interstate, a "pet room" for little Lucy for a not terrible price, $102 before taxes. I arrived looking forward to a relaxing evening. And then ... the avuncular yet a bit smarmy desk clerk tells me I owe another $25 for my dog. I explain to both him and the morning clerk, that is a bait-and-switch sale -- abject fraud. Back home writing this I'm burdened with trying to get my $25 back with a complaint to Best Western corporate ... angry at myself for not just sneaking my dog in the room. You can imagine what I will do the next time.
Dear joooolesm, Thank you for taking the time to provide feedback on your recent stay with us. We are sorry to hear that you experienced inconvenience and frustration during your visit. We apologize if you were misled regarding the pet fee, and we regret any misunderstanding that may have occurred. Please be informed that our policy clearly states that the pet fee is not included in the room rates. We take such matters seriously and are committed to addressing any discrepancies promptly. Our team strives to ensure that our guests feel valued and respected. Your feedback is extremely valuable to us as we continuously strive to improve our services and provide exceptional experiences for our guests. We hope to have the opportunity to welcome you back for a much more enjoyable stay in the future.
Quick Clean Profesional. Front Desk Girl was very pleasant at check-in and checkout. Breakfast attendant keeps everything stocked and fresh and clean. I asked for a little late checkout and all were accommodating.
Hi etk2etk2etk, We are happy to learn that you enjoyed our breakfast service, easy check-in/ out, and thank you so much for your kind review regarding our high standards of cleanliness. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It was our privilege to do business with you, and it would be our pleasure to continue serving you. We can't begin to tell you how much we appreciate your five-star review. We will share your kind words with our staff and we can't wait to serve you again!
My husband & I went to Waterville Valley for an event delivery this past weekend. At first glance hotel looks pretty nice and parking is limited. The front desk told us they have Truck (Semi) parking... they do NOT. Rooms were clean and very roomy (we had a king), the pillows were small and go flat easily, the bathrooms were newly tiled (in a rush over old stuff) and tub has very old plumbing with poor water pressure. Breakfast was ok if no other choice around and you didn't mind kids from hockey teams cutting in front of you playing with cooking equip and food and leaving messes. We decided to pay for a breakfast at Mad River coffee House (food was excellent and pple very nice but more of a hangout place). Staff at hotel very nice and guy who works in breakfast rm also doing 100 other jobs for the hotel and works 14-20 hours every day. He's a hard worker and does everything with a great attitude. He keeps the pool clear and the pool is kept at 80 deg. Sauna small but functional. Overall ok hotel. not a 4 or 5 start but better than a 2.
Dear 779maureenp, Thank you for staying with us and for sharing your feedback. We are glad you liked our staff, services, and cleanliness. However, we apologize for the concerns you had with the parking, breakfast choices and the water pressure and we appreciate your patience. Actions shall be taken to improve everything on priority and you can have a good stay next time. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for being our guest, and we look forward to hosting you again soon.
Room was clean and checkin staff was pleasant. But my room overlooked a pool area where a large group was having a party - pool noise is one thing but blasting music, drunk adults is another. The pool didn't look welcoming to other families and the noise was above and beyond. Once they left the pool (after the declared quiet hours) the unattended kids ran the hallways, yelling for their friends. If you need a nights sleep you may want to look elsewhere.
Dear Nancy O, Thank you for staying with us and for sharing your feedback. We are glad you liked our staff, services, and cleanliness. However, we apologize for the concerns you had during your stay and we appreciate your patience. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
Good value for the price. The breakfast was pretty good and staff were friendly. Location is great/within 20 minutes of several ski resorts. Indoor pool and sauna was a nice touch. Room was comfortable and clean.
Hi Voyage632985, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our friendly staff, breakfast, convenient location and we were able to meet your expectations of quality service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
The room was clean, nice and confortable. I had a very nice night in a calm and quiet hotel. a full breakfast is offered with eggs, potatoes and bacon but without whole grain bread available. The staff is very welcoming.
Hi Cosmopolitan397942, Thank you for choosing to stay with us and your great review regarding your recent stay. We were pleased to receive your excellent feedback about how much you enjoyed our clean and comfortable accommodations and the service provided by our welcoming staff. We're also happy to know that the breakfast added to the enjoyment of your stay. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!
This is a great hotel. Located conveniently to all of the central area towns. Easy to fid, park, and great roos. Clean facility with excellent amenities. Great breakfast. Highly recommend. Covered bridge a quarter mile away is worth the drive thru!
Awful experience here, highly recommend a different hotel in the area. I was put in a room that smelled so bad like mold I had to move, then the room the moved me to had an unsightly brown goo/stain on the ground (photo included) and there was no hot water! Staff was rude, management was terrible to deal with.
Dear acharyf738, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. Please accept our apologies for any issues you had with your room, cleanliness and the mold issues; we will address the concerns you raised with our team and work together on making improvements. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.
No hot water, no help from staff. Very disappointed with the overall level of customer support. Had 2 rooms left and went to another hotel in the area to allow us to take a hot shower. Had zero communication from hotel after repeated request to speak to management.
Dear cleombruno, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the inconvenience that you experienced and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. We have raised this concern to our maintenance manager for immediate action. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.
This hotel was great value for the money. Room was clean and comfortable, and the breakfast was an nice bonus. The staff was friendly and attentive. I would recommend this location and would stay again!
Hi kjmulcahy, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, clean and comfortable rooms, friendly staff, and breakfast. We are glad you enjoy staying with us. Thank you for your recommendation and we hope to see you again.
Facilities were excellent. Staff were incredibly professional and welcoming. We were so impressed with the staff and the quality of the facility. The front desk staff and the gentleman working the breakfast area were pleasant and upbeat. We were quite impressed.
Hi 260staciet, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our welcoming staff, amenities, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations. Thank you for your recommendation and we're all looking forward to your next visit!
To begin with, I have been coming to this hotel since the late 70's when it was a Holiday Inn. I was a college student up the road and we would come by to go dancing when their lounge had a band. I have stayed here almost every last weekend in August since the early 90's. It had many names over that period. The Current Best Western is BY FAR, the best incarnation of this hotel. It's been renovated top to bottom. Gone are the musty rugs and dark hallways. The renovation has added a game room, expanded the cafe with an additional room with a fireplace. The whole place is now a damn fine hotel. The cleaning staff wears uniforms and the front desk staff, in fact ALL the staff are pleasant and professional. The complimentary breakfast has even been “rehabbed” and is above average as far as free hotel breakfasts go. One thing that hasn't changed is Yiao, the cheery fellow who has been working there at least 14 years. He is at breakfast every morning to greet you with a warm good morning and sometimes even a song. A great value for a great place. We'll be back next August without hesitation.
Dear zamgwar, It is wonderful to hear that you enjoyed your stay and for always choosing to stay with us. Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
This hotel is excellent. One of the best breakfast buffets I have had. Loved the open sitting area which was also an area you can eat breakfast in. Appreciated the coffee all day. Very clean and inviting. The room was large , clean, attractive with a comfortable bed. Yes, there were a few chips or dings on the wall but that will happen as people are not careful when moving around.
Hi jancolad, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our breakfast, clean and large rooms, comfortable beds and the amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Friendly staff: frond dest & breakfast server. There are game machine in the lobby. Common space is very cosy, very clean. Parking is not a problem. Saw some family with kids there. Pool available in summer time.
Hi 489penny, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, great amenities, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!
Got a double queen room for 3 people, it was very comfortable and had modern furniture/appliances, but make sure to bring cash for their vending machines, no card option or ATM available. The hotel was very clean, breakfast was good, their staff were kind and went out of their way to help us. The pool opened an hr before we had to leave, was a bit cold, but the sauna afterwards was great!
Hi notsonegativenancy, Thank you so much for your kind words. I'm so pleased that you found us a clean and comfortable place to stay and that our amenities and th breakfast were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Our management is always happy to serve you and we can't wait to see you again!
We needed a hotel that was convenient to the highway and have stayed here several times. The location is perfect, the staff is very pleasant and accommodating. The breakfast is simple, but we don't need much. And there is a great restaurant. Call the Covered Bridge across the street farm to table
Hi mkb7seas, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our breakfast and location were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
My family and I enjoyed a 4 night stay at the BW. The beds were comfy, the wifi was speedy, the AC was cranking, breakfast was good, and the staff was friendly. The daily drop off towels was appreciated. Kids enjoyed the pool. Not much in walking distance ... but plenty of places to eat and visit within a short car ride.
Hi Edward H, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our hotel, comfortable bed, wifi, AC, and our location. We are happy that you and especially the kids had an amazing time and enjoyed the pool. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
A great hotel at the foot of the White Mountains. Extremely clean. Top notch staff who like their jobs. The breakfast was great with a good assortment of items. Ciao works in the breakfast area and he is truly an asset to the establishment. Has a can-do attitude and greets all with a smile and a personality second to none. Rooms are very clean, and bedding is comfortable. Have stayed here before and will definitely stay in the future. A great restaurant across the street (Covered Bridge Farm Table) has great food, entertainment and casual atmosphere.
Hi Pathfinder230032, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, cleanliness and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations. We will share your kind words with our staff, especially Ciao and we're all looking forward to your next visit!
Best staff I've ever encountered in a hotel. I look forward to every trip in New hampshire staying at the best western plymouth. Hotel is clean, accommodating, and friendly. Geographic location is convenient to all surrounding activities of your liking
Hi hexum82, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our convenient location and hospitality were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Our management is always happy to serve you and we can't wait to see you again!
What a quaint little gem in the White Mountains! We came for a wedding in the area, and we were pleasantly surprised that it was updated. The staff was so friendly! The gentleman at the check-in told me it's always a good day, and the breakfast attendant was always hard at work and singing a song. I would definitely stay here again!
Hi U6225ONheatherb, A big thank you for leaving your five-star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff. We look forward to seeing you again.
Had some bumps but the manager made things right so I've got nothing but overall good things to say. The bed was the most comfortable I've slept in on the road for sure. Bathroom was spotless. Breakfast was superb and the man who serves it is awesome and is always singing and happy.
Hi traviscalleen, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our hotel, comfortable bed, clean rooms and the bathroom, great staff, and the breakfast. We are glad you enjoy staying with us and we hope to see you again.
I would give this hotel 2.5 stars. Our housekeeper must have had dark hair because there was hair in our tub & on a pillow. We were put in the last room at the end of the hallway by entry door “C”. It was so loud every time someone came in/out. We kept flip flops on in the room because it didn't feel clean. Good breakfast. Reasonably priced through Expedia.
Dear kacey K, Thank you for providing us with feedback from your recent stay. It's great to hear that you liked the breakfast however, I do regret that you experienced several shortcomings during your stay, especially with the tub, pillows, and cleanliness.We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. I also want to apologize for the noises that disturb your rest, all Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!
Clean, well maintained, staff was very helpful, good breakfast and reasonably priced! It was the most affordable hotel in the area. The location was convenient. I felt safe and comfortable staying at this hotel!
Hi jdviscounseling, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our helpful staff, breakfast, convenient location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
Our room looked very fresh and clean. We had all the standard amenities we've grown to expect from a hotel. We slept good, had breakfast and went on our way. There is a great restaurant right across the road next to the covered bridge. Check in and check out was easy. Staff was friendly.
Hi Tyme4relaxing, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location, breakfast, and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Great hotel right off the highway! Hotel room comfy and clean. Refrigerator, coffee and microwave in room. ‘Fan only' option to drown out noises along with heat and air conditioning. Free breakfast in the morning that was delicious! Eggs, home fries, sausage, bacon, yogurt, breads, pancakes, cereal, muffins, pastries, juice and coffee. Great restaurant within walking distance. Outdoor fire pit with option to buy wood bundle at the front desk. Pool, game room, and sitting area. Nice staff. Loved it!
Dear maureeng142, Thank you so much for your kind words. I'm so pleased that you found us a convenient and pleasant place to stay and that our location, breakfast and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Cleanest hotel. I'm the type that comes in to a hotel armed with disinfectant wipes, spray, the whole shebang. There's usually some sort of grime to be cleaned up. Not here. The rooms were pristine! I was super impressed. The hotel staff was accommodating and kind. Definitely recommend staying here.
Hi rgagliard6, I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you. Your business and your recommendation is very important to us and we look forward to serving you again here at the Best Western Plymouth Inn-White Mountains.
We love this location! This was our second time staying here within the past year. The hotel is updated and clean and the rooms are comfortable! The staff is top notch, especially David who was there both times we stayed. The daily breakfast is delicious and a nice way to start the day before a day of skiing. We anticipate visiting again in early March. Can't wait!
Dear EricaE63, Thank you so much for taking the time to tell us about your wonderful experience with us and for always choosing to stay with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, clean and comfortable rooms, friendly staff, and the breakfast. We will share your comments with our staff especially David. We look forward to seeing you again.
Turquoise Bay is an amazing place to stay! Our group included 9 divers and 1 non-diver. The staff was unbelievable. They were always there to help and we didn't need to lift a finger. The food was delicious and was served buffet style. There was a food theme every evening. If you didn't like one thing, something else was available. Fish and seafood were generally on the menu with classic island classic dishes as well. The last night one of our group members asked if we could buy lobsters and have them cooked for us. Of course the chef was happy to do it for us. They even set up a special table outside on the patio with linen and other amenities to make it special. Shaina from guest relations joined us and printed 2 pictures of the group that she had taken and added them to the table. It was an amazing celebration of a wonderful week together. The diving was also very good. A storm came in and there were 2 days that a the seas were rougher. Not to worry as they drove us 20 minutes by bus to the owners house, with dive facilities, on the other side of the island where things were calm. They brought the boats over to us (a 4 hour trip for them). They even brought a buffet lunch for us. We were happy to tip everyone daily as they don't earn a lot but work 12 hour days. Not one person in our group was unhappy which tells you a lot. Six of us had an ocean view room close to everything which was very convenient. The other four had a garden view which was up the hill from us. If you have difficulty walking choose the ocean view as it's not a lot more. We also kayaked with a guide (included) and had an island tour ($30pp) which was amazing. We stopped at the monkey and sloth place and were able to hold them too. Then on to the chocolate factory, rum tasting and a brief shopping stop. This was truly an amazing trip and I highly recommend Turquoise Bay. Now the downside: You can't flush toilet paper down the toilet. But they did clean the room every morning! Apparently this is the case all over the island and in the airport. I think I can live with only one inconvenience.
Hi Trek16362157130, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that the food, services, amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Great clean place with a very reasonable cost. Great staff. every time i asked for something the stay made sure i was happy I would absolutely recommend this hotel and will stay again in the future!!!
Hi Mark M, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Your business and your recommendation is very important to us and we look forward to serving you again here at the Best Western Plymouth Inn-White Mountains.
We stayed at the hotel because my granddaughter needs sugary. One of the best hotels in the area. Clean, very friendly will stay again in the future, the only issue was the ants in the room. Thanks so much
Hi clonge, I'm so pleased that you found us a clean and pleasant place to stay. It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!
Having been a flight attendant for many years, a travel hockey mom for many more, I have stayed in MANY hotels! Best Western Plymouth, NH ticks all the boxes for anything you could need away from home. Fitness center, indoor pool, delicious breakfast included with your stay, WIFI, in-room charges for devices, a lighted "beauty mirror", and more. It was a shame we only stayed overnight because the area is just beautiful! Most importantly, it is apparent that Best Western values excellent employees, and their staff could not have been more accommodating. My daughter and I are on the college visit trail, and finding affordable hotels has been challenging, The hotel looks newly renovated with pristine rooms and common areas. Although the parking lot was full with cars, the hotel was very quiet with no disturbances. Thank you for a wonderful stay!
Hi Laine1444, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities, pool, wifi, and hospitality were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.
We stayed at the Best Western Plymouth Inn for a youth hockey tournament this past weekend (October 2022). The location was right off the highway, Route 93. When we arrived at 2PM our room was ready. The front desk person was very polite and got us checked in fairly quickly. When we arrived into the room, the room was very clean. No odd smells, no stains on the carpets. The rooms were all renovated in November 2021. The Air Conditioning/Heating Unit was older, but worked well. The Fan in the bathroom was noisy and the beds were very low to the ground. But these things were overlooked as I couldn't complain as everything else was great. Breakfast in the morning was very good. They had cereal, muffins, toast, bagels, Yogurt, Made to Order Pancakes, Potatoes, Bacon, Sausage and Scrambled Eggs. The breakfast was fresh. The breakfast attendant was working his butt off cleaning things, and refilling things quickly. It was much better than many other "free" breakfasts at other higher end chains. The pool was very large. And there was an area on the side of the building the the kids could play street hockey. Lastly there were two great common areas I should mention. First there is a Fireplace room off the lobby. Plenty of seating for our group to unwind. In addition, there is a Firepit out front. They sell wood for the firepit ($7). You need to provide your own matches. And you are responsible for ensuring the fire is out before you vacate the area. They have plenty of seating around the firepit. And there was a large grassy area that allowed the kids to again, unwind, outside. One last thing to the management and staff, you are all doing great. All weekend I encountered the same front desk staff, restaurant staff and housekeeping. I am sure you are short staffed (as most businesses are), and working extra hours. But you couldn't tell by the smile on their faces. Keep up the good work. Thank you for making our stay great!
Hi DJDaveS2009, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, AC. breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
This is a good place with a large number of decent TV stations on a large screen, a coffee maker and everything needed for a stopover. It's right off 95 and theres a decent restaurant across the street. And the price was right All in all no complaints.
Hi Relax01555627921, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Only stayed one night - which is a plus as the BW in nearby Lincoln had a two minimum - but everything was great. Room was clean, water pressure just fine and the breakfast was tops! Mini-egg and cheese omelets, endless bacon and the unique pancake machine that cranked out pairs of pancakes with a press of a button! The 11 am checkout, which upon request, was graciously extended to noon was very helpful. A short drive to downtown Plymouth where most of nearby restaurants are located. And an hour's drive will get you to the Notch Franconia State Park.
Hi IanB2489, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, amenities, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!
We were pleasantly surprised to see the overall quality of the hotel and our room was clean and comfortable. The staff was very helpful and attentive and we were completely satisfied with our stay band will consider staying bay Best Western in the future.
Hi Mary W, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.
First time at this hotel. Breakfast was hot and fresh. Room very clean and comfortable. Great value for the price. Would definitely stay again if in the area. The only negative is you have to give 48 hr notice if you decide to check out earlier than planned.
Thank you Roger E, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel. I'm so pleased that you found us a clean and pleasant place to stay and that our breakfast was to your liking. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
Very comfortable accommodations for what I needed and great breakfast. Centrally located for a variety of sites in the New Hampshire area. The staff is very friendly and helpful and the fellow that works at the breakfast area is really great.
Hi paulyeimans2022, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location and breakfast were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.
Great clean place but had a musty smell. Mattress was a little old and not the best. The room was clean and the staff great. Could use a little more variety on the breakfast selection. Overall good stay for the value.
Hi ebodington, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.
Excellent breakfast New renovation of this hotel Excellent beds Staff was so nice and helpful Nice pool loved a refreshing swim good coffee in the lobby . Excellent time and experience loved to be able to buy wood and have a fire outside
Hi ceperkins775, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast, beds and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
The whole hotel had a very unpleasant odor of stale cigarette smoke. The stairway and hallway carpet was old and permanently ‘stained'. The odor was not exclusive to the common areas. My room also had the odor as well. I will not stay here again. The staff was friendly, but the hotel needs a complete makeover in my option.
Dear GlobeTrotting224826, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, carpets and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and we hope you'll accept our sincerest apologies for the smell of smoke that you experienced. Thank you so much for taking the time to share this review and for informing us to give us the opportunity to address this situation. We hope you'll return to give us a chance to impress you with a five star experience.
The front desk attendants and staff were welcoming and friendly. The room and lobby were clean and the breakfast was delicious. The hotel is located near a covered bridge within walking distance. I highly recommend staying at this BW.
Hi JanelleC259, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services.
This hotel stay was a nightmare for my family. Our bathroom was backed up with sewer and standing water in the bathroom and the hall for hours. There were people who couldn't even shower before departing. The smell/odor was horrible. It was extremely unsanitary and a terrible situation to be in. Our microwave was also smoking. The advertise a heated pool and they lied saying it was 80 degrees. Guests said it was freezing (and indoors - at about 65 degrees). After hours of having plumbing issues, they finally moved our room and that second night, we got to have a bunch of questionable transient workers outside our windows. An employee told us they regularly rent rooms to these transient street works. So, they ruined our stay by drinking and smoking pot outside our room, as if they were at their own house. We had our 13 year old with us. We felt we should have gotten the first night for free since it was a nightmare and they only took of small portion of our bill. They gave us half off our second night. The first night should have been entirely free. I would not recommend this hotel to anyone who is looking for a clean, safe place for their family. Like I said, run ... don't walk from this hotel. I have never, ever posted a review about a hotel like this in my life but I must warn others what they might be facing @ $211 a night plus tax.
Dear Traveler693587, On behalf of our entire team, I would like to apologize for not exceeding your expectations. After the investigaton many of the things mentioned is not true. We have given a compensation towards your stay for inconvenience you have experience. I know your experience was not the best but we will use your feedback to improve our gust experience. I would let peer know come experience our superior guest service and I am sure you will enjoy your time. Thank you Management
Was a very nice location in the White Mountains. Wonderful facility, everything in good condition. Staff were very helpful and friendly. Really nice breakfast options, including a pancake maker and yogurt machine! Would definitely stay there again, if in the area.
Staying here for work and have nothing but good things to say about this Best Western Motel. It appears as they have done a recent remodel of the entire facility. Rooms are clean and well apportioned, with microwave and fridge and in room coffee. The staff and the breakfast offering were all great.... As was the coffee! I stay at a dozen or more motels/hotels each year and I would put this one in the top of three for sure.
My husband and I stayed in Best Western Plymouth for 4-days/3-nights. We really enjoyed our stay! The staff was extremely friendly, the continental breakfast was tasty (for options-it was what you would expect, although the auto-pancake maker was cool), and the bed was comfy. The room was clean and the AC worked well. We didn't use the indoor pool but did check it out. The room was very nice and definitely big for a lot of people. There were no elevators that we saw so keep that in mind if you need a more accessible room. The carpet in the hallway seemed more worn down and dirtier than the room carpet. Could probably use a good shampoo. The water pressure in the shower wasn't great but the temp was! The hotel is close to downtown Plymouth, in walking distance to the Covered Bridge restaurant, and within a half hour to hiking trails and other cute small towns. I would definitely come back!
It is undergoing renovation and being turned into a Best Western. The contractor they are using is updating as little as possible. AC/heater units are ancient and are not being updated. Only 1 restaurant in the area, the small town of Plymouth is near by but not a lot of choices.
The hotel is off the expressway, located on a hill overlooking the street. Included with your stay is remolded room, comfortable bed, hot breakfast, huge pool. laundry facility, and outdoor lounging area. Also, across the street there's a restaurant named Covered Bridge Farm Table. And the food is delicious.
We chose the Days Inn because it is pet-friendly. It included a continental breakfast buffet with scrambled eggs and make-your-own pancakes, as well as juice, coffee, fruit, pastries. It was near the highway and the famous Blair covered bridge, one of the longest in the world. Driving the Kacamangus Highway to get there was spectacular,
My wife and 2 kids stayed for a night over Labor Day weekend. The price was right and it was good to trust a chain during Covid. It shows its age. Kids loved the pool. Decent small breakfast. Clean enough. Good for a night to get rest. Not a place to hang out long.
I took my 11 year old grandsons here to the Days Inn because they are renovating this property by Wyndham and it is great. Very clean. Newly done indoor pool. Nice rooms with new, comfy beds and clean bathrooms. The staff were very accommodating and are working hard to make this a wonderful place to stay. Front desk people couldn't be nicer. There was one male staff member who was so entertaining that the boys actually sat and ate breakfast with him, talking about their animals, (snakes, lizards,etc) that they have as pets. Breakfast here is plentiful. So much to choose from. Delicious. Highly recommend staying here!!!
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