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A Memorable Hotel Experience
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Although the room itself was ok, it smelled very damp, the walls were paper thin and the corridor leading to our room smelled strongly of cigarette smoke and cannabis. The room was extremely cold with no air con or anything. Extremely disappointed and won't be returning.
Good afternoon, thank you for taking the time to leave a review on your recent stay with us, I would like to offer our sincere apologies for the issues you encountered. I would like to discuss the problems further with you but do not have any contact details. my email address is [email protected] I hope to hear from you at your convenience. Kind regards, Sally Hawkes
This is a lovely hotel, with a comfortable bed, good food and staff were all very courteous and friendly. Not only were they lovely to talk with, but they also looked after me with my food allergies. We certainly will return to the hotel should we ever be back in the area.
Another great stay at Bar Hill hotel. As always Pete the manager and his wonderful team made our weekend very memorable. Nothing was too much trouble. We had a beautiful room, fabulous meals and very enjoyable evenings in the bar. My 3 year old nephew thinks it's home from home as soon as he enters through the front glass doors. Thank you Pete and everyone. The chocolate cookies were a big hit. 😂
WOW!! What a beautiful hotel, staff , food and room soo lovely, had one of the best breakfast s I've had in a hotel in a long while !! Staff here can't do enough for you ! Golf course here too and lovely outside terrace for prinks !! The weather added to it 🥵 too 😎🎉 🏨!! We will definitely be back, Thankyou B W Hotel Bar Hill we'll certainly be back!! :)
Having read recent negative reviews I was anxious about staying at the hotel but I chose it because I was visiting relatives living nearby. It is a fairly standard no frills place but adequate for a short stay. The room was fine, comfortable bed, no noise in spite of being close to the A14. My only issues was the toilet didn't flush very well (it needed two or three flushes to clear) and the shower was not great. As I was only there for a few days and spent very little time in the hotel it didn't really matter to me. It's a few minutes walk to the bus stop to central Cambridge and Tesco Extra. I didn't have any problems as others may have done and I would stay again but maybe ask for a different room if the plumbing isn't improved. Only met the reception staff, they were all very helpful and friendly.
Another great stay at Bar Hill hotel. We stayed with my 3 year old nephew in a family room. The room was spacious and very clean. All the staff were excellent and very friendly. A big shout out to Pete, Sally Lee - housekeeper manager and Victoria, Steph, Izzy who made us and my nephew in particular very welcome.
If I could give this place zero I would. From the moment we walked into book the person on the desk appeared they could not be bothered. It took a while to get the details then off to the room. The room was something else - it was adjoining another room with the only safety feature of a flimsey bolt! Not good! I moved the chair by the door only to then find dirty underwear underneath! I went back to reception to change my room which the desk attendant took forever to do and put me in another part of the hotel - bingo I thought but how wrong was I. On walking to the room I passed a few groups of lads with their doors open but thought nothing of it. On arrival to my new room, No adjoining room but at 1245 I was awoken to banging down of my door and someone trying to get in! No sleep for me! In the morning the receptionist just shrugged their shoulders which makes me think this is the norm here! Avoid if you can or book at your own peril !
Good evening, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01954249988. Yours sincerely Sally Hawkes Guest Relations Manager
Lovely clean room. Breakfast was lovely.
We came here on a two night break had a lovely welcome, our room was very big and the bed comfortable. The staff in the bar couldn't do enough for you so welcoming,we got the bus into Cambridge no problem had a great stay
I just want to say that I had one of my best weekends with my family at the CAMBRIDGE BAR HILL Hotel in March 2026. A really memorable stay. I would like to thank all the staff for their most amazing welcome to the three of us, but especially to my two year old nephew. We cannot wait to return as your guests again. A very special thank you to Elia, Stefan, Tom, Sally and Peter. You have no idea how many memories you helped us make. My nephew was new to the hotel experience, but I can honestly say that he had the time of his life exploring. Thank you to each and every one of you for making the three of us so very welcome. Angela
I stayed in a "premium" king room. There was nothing premium about it. The bathroom was in VERY poor condition, and hadn't been cleaned prior to checking in. Hard to flush toilet Poor shower Cracked sink Badly marked mirror. We found the food and service to be excellent!, although at £10.20 for a glass of wine, the drinks were a bit pricy.
What a wonderful hotel the staff were excellent very accommodating the rooms were very spacious well appointed Made to feel comfortable and welcoming well done to all the staff
Great stay at the newly opened Bar Hill Hotel, lobby as you walk in was so welcoming and Pete on reception was a pleasure to be checked in by. So informative so friendly. Room was spacious and warm and the bed was so comfortable. I ate in the Bar area and staff are really friendly and the food was tasty.
Came back today from a lovely weekend at this hotel. Staff were very welcoming and friendly. Ruth who worked in the bar was lovely, and makes a cracking drink!
When you arrive you have to pay for parking £5 per night . The entrance to the hotel is bright and airy and welcoming. Unfortunately the rooms smelt awful possibly from old carpets, smelt like old urine! although a good size . We had other family members with us and their room was the same with this disgusting smell . Our bathroom had sick left in the toilet and the shower leaked was broken
Good afternoon, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01954249988. Yours sincerely Sally Hawkes Guest Relations Manager
This hotel is cheaper on booking.com than on there own website meaning I can't claim points. I've had to book on booking.com & not receive points.
Good evening Thank you for taking the time to leave a review on your recent visit to the Hotel. Please accept our sincere apologies that you were unable to claim your BW reward points due to booking via Booking.com. We hope that we are able to welcome you back to the Hotel in the future. Kind regards, Sally Hawkes.
Good check in. The receptionist was smart and knowledgeable. Our bedroom had all the usual things in it one would expect of a hotel like this. The room was clean and tidy. The dinner menu was typical of menus nowadays. Breakfast buffet was well laid out and items topped up regularly. Staff really good. The hotel has recently been referbished. We had a good stay and would recommend this hotel.
Good evening, Thank you for taking the time to leave a review on your recent visit to the Hotel, we hope we are able to welcome you back very soon. Kind regards, Sally Hawkes
Real surprise did not have any real thoughts on the hotel but was pleasantly surprised it was very nice it has had a revamp some work is still going on but it does not interfere with the guests. The staff were lovely especially Sally and Julie they went out of their way to help but the young man and girl in the bar were also nice and the girl who cleaned the rooms was brilliant. Breakfast was very nice overall very enjoyable stay and hopefully will return
Good evening, Thank you for taking the time to leave a review on your recent visit to the Hotel. We hope we will be able to welcome you back very soon. Kind regards, Sally Hawkes
Pleasantly surprised, nice staff, Sally on reception was most helpfulroom very good. Easy bus journey into Cambridge.
Good evening Thank you for taking the time to leave a review on your recent visit to the Hotel. We hope we are ale to welcome you back very soon. Kind regards, Sally.
Staff very helpful, Chris, Stefam and Ewa all went above and beyond to make our stay special! We'll definitely be back and highly recommend. Food was great and nice we could bring our little doggie! Breakfast in the lobby was also very tasty!
We've just had our group summer golf trip cancelled due to the hotel accepting a Government Contract that is due to last until at least the end of this year. Best Western have also accepted a Government Contract at Yew Lodge near to us, cancelling weddings and other bookings. I hope this works out for them in the long term but I will not be using Bsst Western ever again due to unreliability.
We had a wonderful stay at the Hotel. As many have already mentioned the jewel in the crown for this hotel is its staff. They are incredibly friendly and welcoming - from reception to the kitchen. So often family rooms are just a bed with a sofa bed for the children. This was not the case. The children had 2 good sized singles and yet still the room did not feel one bit cramped. We will definitely stay again - only down side was that the pool was not open which we missed when booking - let's hope the prices don't go up dramatically when it opens. Just one more ting - when it says that the bus into Cambridge is just round the corner it literally means just round the cornet - absolutely ideal and only £10 for a family into Cambridfe (return) Hopefully see you again!!!
Dear Graeme Thank you for taking the time to submit your review, it is always a pleasure to read that our guests enjoyed their stay with us. We look forward to welcoming you and your family back to the Hotel. If there is anything I can help you with please do not hesitate to contact me directly. Kind regards, Sally
Stayed here for a couple of nights Room vas dated not clean There were cobwebs full of dust on the celing bed kept splitting two single beds put togethet Shower curtain was badly stained dust behind the doors taps and sink needed descaling carpet badly stained walls scratched Whole room needs a good deep.clean and could do with a revamp However staff were fantastic and breakfast.was good
Dear Marie Thank you for taking the time to complete the survey regarding your recent stay at our hotel. Please accept my sincere apologies for the shortfalls in standards you experienced whilst staying with us, I would like to discuss the details further with you and hopefully resolve this matter to your satisfaction. Perhaps you could let me know when would be a convenient time to call you. Yours Sincerely, Sally
The road having been upgraded took a while to find. Busy location. The food was reasonable. Went to the restaurant area first to be told to wait. Went to car and came back to this time be told bar snacks were upstairs. Not clear how to get to the bar area. Asked to be pointed out, not so politely.
This is a nice enough hotel, nothing outstanding. Although I have stayed here on a hen weekend, I use it more as a useful place to meet colleagues for meetings. The staff are friendly and helpful, but as I say, nothing to write home about.
Stayed here over a weekend. Was a bit worried about some of the reviews, but we were more than happy with our stay. The room was recent size and clean, yes they could probably do with a referb at some point but was not an issues. The buffet was very nice indeed, as well was the breakfast. The pool and spa were great and spent a fair bit of time in the pool. The Lounge was a great place to socialise with other guests. Bus stop just 2 mins away which goes directly in to Cambridge.
An excellent CPD seminar covering a musculoskeletal “hands on” weeks course of interest to consultant orthopaedic surgeons, rheumatologists, doctors and ultrasound practitioners. The weeks course covers ultrasound lectures and seminars on lower and upper limbs, shoulders and interventional techniques aimed at a whole range of health professional across the public and private sector. The course is led by expert radiologists and doctors in their fields offering the latest techniques and demonstrations on both static and laptop scanners on the latest improvements and technologies of the century.
We had a lovely relaxing stay at Hallmark Cambridge thanks to the fantastic staff. We had a problem with our allocated room and after a quick chat with Maddi on Reception the problem was resolved straight away. Great customer service, thank you Maddi for sorting the problem so efficiently and for ensuring we had such a great stay!
We had a lovely time using the spa facilities at this hotel but the food at dinner was a total let down. Expecting to eat a la carte as advertised on the website we were met by quite a disappointing buffet service with quite bland/cold food. With nowhere around within walking distance we were stuck with places to eat. Had we had known that there was only a buffet available we probably would have made other arrangements. It is not advertised anywhere that it is buffet only on a Saturday night, even when we were asked what tine we wanted to book our table reservation when we checked in The hotel did take this into consideration and removed a couple of drinks from our bill
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