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Best Western Plus Port O'Call Hotel, Calgary

4.5/5  - basé sur 1291 notations.
1935 McKnight Boulevard NE, T2E 6V4, Calgary, Canada - See map
Best Western Plus Port O'Call Hotel - Hotel Exterior The Best Western Plus Port O'Call Hotel is ideally located in the center of Calgary. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The moment you fly into Calgary International Airport, you'll see how convenient the location is of our Calgary hotel. Our central location is within minutes to the Calgary International Airport and the vibrant energy of downtown Calgary. Our full service hotel is ideally located with ease of accessibility to all major driving routes. We are in the heart of it all with the Calgary NE Business district and large corporate offices at our doorstep. We welcome any visitors in town whether travelling for business or the ultimate vacation, our hotel has it all. Our banquet facilities are perfect for catering to both corporate meetings and splendid intimate weddings affairs. Our onsite indoor Waves Water Park makes us a favorite attraction, urban oasis fun for the entire family. It's easy to spend a day exploring the points of interest this city and its' surrounding areas have to offer. The Calgary Stampede and Calaway Park are a great place to get your adrenaline started. This full service award winning hotel features friendly staff eager to ensure your experience is a positive one. Whether you're here for the oil and gas show or to stroll around and discover new restaurants, it's all easy when you have the preferred business address in our city. This Calgary hotel is also famous for the mouthwatering, breakfast buffet dished up daily for a nominal fee, so bring your appetite to the most important meal of the day. Featuring sizzling bacon, fresh prepared waffles and eggs, there's no better way to start your day. Complement your meal with fresh in-house made pastries, fresh fruits, cereal, yogurt, house made granola and 100% Arabica brewed coffee. That's how a perfect day should begin! Hotel does not allow pets except for Medical Assistance. Book your fresh, clean, spacious oversized room at Best Western Plus Port O'Call Hotel for the best location and value! Opt for our Breakfast Package.

Best Western Plus

Port O'Call Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
Traveler's Choice
 
based on 1293 guest reviews
NOTE ISSUED
Excellent
764
Very Good
404
Average
91
Poor
17
Terrible
17
REFER TO NOTICE
Business Business
292
Couples Couples
172
Family Family
687
Friends getaway Friends getaway
41
Solo travel Solo travel
43
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Amazing Hotel"

5
08/11/2018

We loved this hotel! We reserved 2 rooms for my daughters 13th birthday party and the rooms were awesome! The staff was super friendly and helpful, made sure our rooms were side by side and the kids loved the water park! I will definitely be staying here with my kids again and recommend to anyone coming through the city, with or without kids!

"Amazing everything"

5
08/11/2018

Not sure where to start. I'm still at the hotel writing the review. It all started this morning when I heard dripping water in the bathroom. LOTS of dripping water. I went to investigate to learn that it was raining from the ceiling. Odd because I'm on the top floor and it is a cold November morning (not rain). I called to the front desk and was politely informed that maintenance would be up right away. Maintenance showed up with a polite introduction, apology and a handshake. As it turned out a hot water pipe had burst. He called for assistance and what I assumed to be the maintenance supervisor showed up. Again another polite introduction, another apology and another handshake. He escorted me down to the front desk. Sonya, (Spelling?) was very apologetic and said she would take care of things. They no longer had a suite like mine available but would accommodate me with another jacuzzi suite to stay in, an immediate room to shower in and because no longer had a meeting room in my hotel room, she arranged a fully equipped banquet room for my meetings for the whole day. Oh and Sonya called back to my room to apologise again and offered a substantial discount for my troubles...Amazing. The rooms are great, clean and well maintained. Things like pipes bursting can happen. How they handle it makes all the difference. This has by far been the best Best Western experience to date...and I'm old. Highly recommended. I certainly will be back as I travel to Calgary frequently

"The best hotel I've stayed at"

5
04/11/2018

Fabulous water park, great hotel service, wheelchair friendly. We have stayed here several times and it has been the best hotel I've ever stayed at. It is very clean and the staff are amazing. Highly recommended

"Great Value"

4
29/10/2018

Great Location, close to family. Fabulous food in both the restaurant and Lounge. Kids loved the pool. Rooms are starting to show some wear and tear, but overall a great stay. All the staff we encountered were friendly and helpful.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
X5643TDpatd, Thank you for your feedback,, it is greatly appreciated. We do have 80 rooms that will be undergoing renovations in the new year. Our owners are very involved and see the value in always improving our hotel to stay competitive in the market. Thank you for staying and we hope to have you stay again! Lisa Marthaller

"Storming Outside Cozy Inside"

5
25/10/2018

As we live 1-1/2 hours outside of Calgary, and there were storm warnings, and our flight was leaving early AM, we called and booked a room for the night before our flight. We also wanted to leave our car for 4 days. Henri did the booking and was very personable on the phone and when we checked in, he upgraded the room as my Birthday was soon due We will stay here again if need be, when we travel.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Barbara R, I am so delighted that everything worked out for you and some Birthday wishes your ways from our team. Thank you for sharing this special occasion with Enrie, so that he was able to offer the complimentary upgrade! We hope to have you stay again! Regards, Lisa Marthaller

"Nice hotel"

5
23/10/2018

Stayed here on our way to Vancouver, room was very clean and staff was very nice. Got to wake up in the morning and see a bit of the mountains, nice way to start the day. Had a nice dinner and breakfast.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
leafsin67, That would be a great way to wake up! Our West facing rooms offer some pretty spectacular views of the mountains, downtown Calgary and the Airport. Happy to hear of your enjoyable stay! Lisa Marthaller

"Exceptional service and great value"

5
20/10/2018

We often travel to Calgary on business and have always been staying at this property for over 3 years. We find it's the best value you can get, but most importantly the staff are all wonderful. Rooms are always super clean, comfortable beds. Breakfast and lounge food are reallly good.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
nomadis_jpl Thank you for the review! We are delighted to have you as a returning guest and hope that we continue to meet and exceed your expectation. We are always looking for ways to better improve our hospitality and encourage any feedback to continue to be a leading hotel! Lisa Marthaller

"Quiet and fun"

4
14/10/2018

2 nights on 6th floor. We asked for a quiet room and the 6th floor at the end was perfect! The room was clean and in good condition. Waterslides were fun, but very busy. Front desk staff were friendly and efficient. We brought our own food/drinks using the minifridge and microwave in room. We also brought our own small fan, but the clock radio had a nature sounds function if needed. Close to University and airport.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
LRyeg, Thank you for staying with us. I am happy that we were able to accommodate your room request. The rooms located at the end of the hall are always the most quiet. The fridge and microwaves in the rooms are a bonus especially if you do meal preps or to meet your budget. It is rewarding to know that you enjoyed your time with us. Lisa Marthaller

"Staff go above and beyond!"

5
09/10/2018

I stayed at the Port O Call for 3 days during the worst snow storm Calgary's had in 104 years and the staff went above & beyond, phoning into the night to ensure I got a cab for work in the morning. (It was impossible to get a cab during that storm.) The room was great, as always, the food was great and staff are very helpful. We've been going to the Port O Call for at least 10 years and it's always a wonderful experience!

"A good first night on a 10-day trip"

4
08/10/2018

We were on a group expedition, and the hotel was chosen by the organizer. It was a good choice—our room was comfortable, and dinner and buffet breakfast at the hotel were quite satisfactory. We didn't have a chance to use the pool or the exercise room, but both appeared to be well appointed.

"Great Family Hotel"

5
07/10/2018

We stayed here on Thanksgiving weekend and were very pleased. Pleasant and quick checkin. We had room 347 with 2 queen beds. The room was spacious and clean and we even found a microwave and fridge tucked in the cabinet. The kids really enjoyed the waterpark and it was great that it was open late until 10pm. The free underground parking was convenient. There are a couple restaurants on site, although we didnt eat there this time it was nice to have the option. We will definitely stay here again.

"Great Hotel"

5
03/10/2018

I stayed here one night with two children ages 10 & 12. The hotel is very clean. The room was lovely- comfy beds and I like the extra sink in the room. We loved the pool and water slides. Special mention to Enrie for the smooth and efficient check in. Thanks for answering my questions.

"Good experience before a long journey back home"

5
03/10/2018

We stayed here one night, in order to get a good start on our journey back home to Denmark. Really nice and extremely children-friendly hotel. Good restaurant, although the breakfast was highly disappointing. Good beds, easy access and close to many exciting shopping facilities in Calgary. Cheap and really good value for money.

"Great way to start a trip or a business stop"

5
02/10/2018

This Hotel goes above and beyond. The hotel is close to the airport has great shuttle service always on time. The check in staff is very friendly . The restaurant has a great buffett. The rooms are nice and quite and the beds are very comfortable. I stay here about 15 times per year and always get a good nights rest

"Brilliant"

5
02/10/2018

I could go on and on about this hotel but it was so lovely, clean and my room was immaculate. The food was lovely and Although i never used it the indoor pool looked great. The only downside was I was only staying for one night. Credit to all the staff from cleaners to reception, brilliant.

"Not a hotel to remember"

4
02/10/2018

This is actually a complement. The hotel is all an Airport hotel needs to be. Efficient, comfortable, good breakfast (even very good), clean. And wiped from the memory the moment you get out the door. I like hotels that don't become the center of things, hotels that are forgotten because they had no major malfunctions, and no high thrills

"End of August stay :)"

5
25/09/2018

We stayed at the Best Western Port O'Call at the end of August and everything was amazing as usual. This is the only hotel that we stay in while we are in Calgary. All of the staff in the hotel are customer orientated, they are kind and look in to requests always. The kids enjoy the waterpark so much! I also love that there is a toddler area for kids not able to go on the big slides yet. There is also an additional pool on the lower level too! This hotel has everythign you would need and is a great location too! On this recent stay the staff went above and beyond as I forgot my apple watch at the hotel (my 2 year old was playing with it). Sonia and Primm were so helpful in this situation! After getting the hotel staff to look for the watch they found it after a couple of days! I was so so so happy, I couldn't believe they found it!! Thank you so much to all the Port O'Call staff, we love coming to your hotel!! Keep up the great work!! Sonia - hope to see you soon, the kids love you too!! You guys are the best!! Thank you so taking such good care of us when we stay at your hotel!!!

"A fantastic stay"

5
25/09/2018

Booked here for one night and what an enjoyable experience! The rooms were fantastic, the entire hotel had a feeling of cleanliness and the front desk staff at both check in and check out were exceptionally friendly, helpful and just a breath of fresh air to be honest! Kids spent a few hours in the pool, the entire set up is fantastic for participants or spectators. It was just nicely busy, without being over crowded. Quite well set out. We had to print out boarding passes and they conveniently have computers located in the lobby. Had dinner in the restaurant, super friendly staff, reasonable prices and good food. All in all, what an enjoyable lovely stay, we had even considered checking to see about availability for another night. The next time we are in Calgary, we will be back.

"Fun family oriented hotel"

5
24/09/2018

Best Western Port O'Call is always a great place for the family to go! The kids love the waterpark and we love joining them but also relaxing in the hot tub! Clean, updated and friendly staff. Will definitely return!

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
travelbug182018 We appreciate your feedback and recommendations. We look forward to your next stay! Lisa Marthaller

"Excellent customer service"

5
16/09/2018

We stayed here at the beginning of our trip to Europe and at the end of it. We parked our car for 3 weeks there and came back to find that one of the tires of our car was flat. Two staff memebers there came immediately to put the air in so we could take it to a tire shop. Also our flight was delayed in Toronto and we had to change our booking at this hotel to the day after. Although it was less than 24 hours notice, and it was dealt via Email the change was made right away without any penalties. Robin at the front desk is very professional as well as other staff memebers. I would go back again.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Kaori A Your feedback is one of those reminders of how caring our team is and your time is valued and very much appreciated. Thank you for bringing a big smile to our faces! We hope you will stay again if visiting our beautiful country! Regards, Lisa Marthaller

"Best hotel!"

5
16/09/2018

Excellent hotel, friendly staff, very clean and nice decor. Our kids love the pool and we love how nice all the staff is! We try to stay here everytime we are in Calgary although hard to get in as it's a very popular hotel.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
biancaandpatrick Thank you for rating us with top marks! We hope to continue to be your hotel of choice while traveling to Calgary. The next time you are planning your trip, please do not hesitate to reach me directly as I would be delighted to assist! regards, Lisa Marthaller

"Great family fun"

5
15/09/2018

We enjoyed a big family reunion and used this hotel as our base. They were very accommodating to our big group, booking us all in the same area and helping with any concerns. The staff were very friendly. The breakfast buffet was very nice with a wonderful variety of choices and the staff really took care of our big group. The water park was lots of fun. Rooms were clean and beds comfortable. Great choice for a hotel.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Bet F Thank you for staying and hosting your family reunion with us! We are delighted to learn that you enjoyed your stay and found our hotel and staff to be very friendly. The breakfast buffet is a great choice and with options there is something for everyone! Regards, Lisa Marthaller

"Courtesy call to cancel dismissed by Angela"

1
15/09/2018

Bad customer service experience. Having travelled from England we were expecting to be forced to have a layover and had booked this hotel. However we were lucky that the airline had last minute seats available and we were able to fly home and therefore did not need reservation which we prepaid for on Expedia. I made a courtesy call to hotel to let them know we won't require the room and didn't expect any type of refund as we were simply happy to get home without overnight. Long story short; Angela couldn't care less...told me to call and cancel via Expedia. I reiterated I'm making a courtesy call and don't expect refund, but simply wanted to let them know. She then said thanks for calling without asking my name or details of the intended cancellation. Very bad customer service. Won't be using this hotel for personal or my business travel in future. Angela, you could have been a little more professional and understanding and not so rude.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
jandy446 Thank you for the courtesy call, regarding your cancellation. I can assure you that Angela has expressed her sincere apologies as she feels bad. It was not her intention to come across as dismissive and we will certainly use your feedback to re-evaluate how we communicate and most importantly listen to the customer. You feedback is welcome and very much appreciated. Regards, Lisa Marthaller

"Okay....."

3
07/09/2018

This hotel was okay. The restaurant was terrible during our stay. Probably wouldn't stay there again due to this. Staff were very nice and pleasant. Rooms are clean. The pool is great but very cold where the waterslides were.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
tina70218 Thank you for expressing your stay. We do review all feedback with our team weekly to improve our customer service and or areas of improvements that we may have deficiencies in. We see the positive in change. I would be delighted to personally speak with you regarding your restaurant experience, unfortunately there is no explanation as to why it was terrible. Thank you and I hope to personally hear from you! 403.250.6488 ext 6300 Lisa Marthaller

"Great place to stay!"

5
05/09/2018

The front desk staff was amazing ensuring us a fast and efficient check in and out experience! Room was very clean and bed was super comfortable! Can't wait to stay again! Only downfall was only 1 elevator was working but it was fixed before we left!

"Great Stay"

5
04/09/2018

This hotel has a great pool, hot tub, and water slide area. There is also another quiet pool away from the slides. The rooms are great and the breakfast buffet in the restaurant is awesome! There are fast places close by and it is close to the airport. Great stay!!

"Yearly Trip"

4
03/09/2018

Stayed here for 2 nights for our yearly Calgary trip. Rooms were very clean how ever I found popcorn just under the bed that you could see plain as day as the skirts don't touch the floor. Pool area was great other than the size of the hot tub and how cold the air in the pool area is. The staff was very friendly and helpful. We ate at the restaurant in the hotel for breakfast and supper and both times it was alright but nothing spectacular. Over all I thought it was alright for the price you pay. I plan on staying again next year and would recommend it to anyone who wants a good kid friendly hotel!

"Decent place"

3
30/08/2018

The breakfast is ok, the water slides and pool are nice. The hot tub is a pathetic size, a 5 man hot tub for a huge hotel like this?! Not near enough seating in the pool area either. Seems like the forgot to size the pool area for the hotel size. Overall it was a good stay, but definitely overpriced for what you get.

"Nothing to get excited about"

3
30/08/2018

I was pretty disappointed with this hotel. It was quite drab. Nothing to get excited about. It didn't exactly sparkle. Staff weren't overly friendly in the hotel, although the restaurant staff were amazing. The pool and hot tub (luke warm) was so cloudy that I only went in it once as I was so grossed out and it was painful to watch the kids swim in such dirty water (which thankfully they didn't notice). The kids loved the waterslides and bubbles which was why we selected this hotel. All in all I would not go here again, although the complimentary full buffet breakfast in the restaurant was AMAZING and made up for everything else!! What a good spread they offer. For light sleepers, beware that you can hear planes flying overheard. I had trouble sleeping as a result.

"Dirty and Outdated"

1
29/08/2018

The good: Our check In Clerk was so warm and welcoming, she was very knowledgeable and kind. The beds were super comfy and the waterslides were fun! The not so good: We arrived to our room, set our suitcases down and noticed a sticky food/ mess on the bedside table. The same gross sticky mess was on the workdesk by the coffee maker, it wasnt a small mark, it was about a 4" square mess. Clearly a housekeeping supervisor never checked the room prior to guests arriving or they would have noticed it straight away. Then the bedside table was around 1.5ft away from the wall (between the two beds). I thought it was very bizarre to have it so far from the wall, so gently lifted it and pushed it back. I immediately regretted doing that, there were snacks, toddler puffs, potato chips and more food debris under it! The house keeper pulled the table over the mess instead of vacuuming it up! There were urine stains along the caulking that joins the toilet to the tile floors. Our room overlooked the indoor swimming pool and it was noisy during opening hours, so as long as you go to bed late and wake up early, you wont be disturbed from the waterpark noise. The air conditioner sucked the pool air into the hotel room, so it stunk heavily of chlorine. I have my pool operators certificate and the smell of chloramines (chlorine that has been used up/binded with material) was awful, water was incredibly cloudy and burned our eyes. The buffet breakfast was cold and over $30 for 4 people.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
TillyW22 Thank you for sharing your very unfortunate experience at our hotel. It was brought to my attention and understanding that our Front Desk Manager had personally rectified the situation for you and your family. This is not the norm and will never be acceptable by our team. We sincerely apologies and are embarrassed that we sold you a room that was clearly not ready to be placed back into our inventory. We have shared this with our team members and are thankful for you bringing this to our immediate attention. I am available should you wish to reach me, again your comments are valued and will be used to improve ourselves and attention to detail Regards, Lisa Marthaller

"Fantastic vacation!"

5
29/08/2018

Spent a week at hotel...it was amazing. My grandsons loved the Water Park . Everything was above expectations ....room, service and amenities . We pretty much ate at hotel. The restaurant and lounge were great....good food...good prices...good service. We were all tired from excursions and swimming so was nice to be able to just go down the hall for meals.

"Excellent hotel and training venue"

5
28/08/2018

I have been coming here for years. And, each time my adventure and experience here excel from the previous. The service here is super. The facilities here are top shelf. And, the overall experience is quite memorable.

"Perfect for first family trip"

5
23/08/2018

Stayed here on my families first leg of our road trip with our 3 year old boy. It's our first every road trip with him and didn't know how he would do. But when you first walk in to the hotel you see big picture window showcasing the kids water park area which was cause for excitement for my son. So no fears. Later on we went into the pool area and had a blast. There are slides for young tots and adults. Just before bed we noticed we could find a toy he likes to sleep with. I went to the front desk to see if they found a toy in the lobby and they had and all was good in the world again. The service was friendly, room was clean and it was overall a really fun time.

"Birthday get a way"

4
23/08/2018

Looking for a hotel with water slides, and it did not disappoint after the changed us to a better room. The grandsons enjoyed it and spent every spare moment in it. The hotel was really accommodating at getting our birthday boy who turned 14 Xbox hooked up to the tv. The room was very comfortable and the beds awesome. It woul have been great to have a complimentary breakfast, bu all in all Would stay there again.

"Skyharbour Grill"

5
20/08/2018

We had a bridal shower in the Skyharbour Grill for brunch and mimosas. Their service was amazing. Our server Virginia was so friendly and we received amazing service from her and her team. We will definitely be back!

"house keeping"

4
17/08/2018

I booked this stay for myself, 3 grand children and daughter. I requested an adjoining room which we received. The fridge in the room had a partially eaten Sensations chocolate cheese cake in it. It was not ours. Not sure how long it was there. I took the cake to the front desk and explained where I found it. Front desk said they would pass the info along to house keeping. My sink area just outside the bathroom looked like someone had opened a shaken carbonated beverage as the were dried brown droplets on the wall paper. I let the front desk know but it was still there when we checked out. In the adjoining room the grandkids found a gummy bear on the floor near the air conditioner. We did not bring any gummy bears with us so who knows how long it was there.The grandkids did have a wonderful time at the waterpark in the hotel but my daughter did snag a nasty hair ball with her hand while in the water.The staff at the front desk were very helpful and professional. Would I stay there again? Perhaps.

"Only hotel we stay at when in Calgary"

5
14/08/2018

Just overall great location people are great. Breakfast buffet is delicious. The waterpark is great for kids. The staff are pretty friendly and they are helpful. Overall you need to check it out. Worth the stay and its great for familys.

"Great Stay"

5
14/08/2018

Stayed at the BW Port O Call on August 11th and 12th with my son and 2 granddaughters. We had 2 rooms with 2 queen beds. The rooms were great with lots of space. Each room had a small fridge and microwave. The girls loved the pools and water slides. Housekeeping mistakenly took a bag of dirty clothes from one of the rooms. On our way home the hotel called to advise they located the missing clothes and said they would mail them back. Now that's good customer service. Thanks BW Port O Call!

"Our preferred location when in Calgary"

4
13/08/2018

We try to stay here when visiting Calgary. Unfortunately for us, this is a very popular destination and it seems to be booked to the max whenever we stay. The water park is great for kids and adults alike. The SkyHarbour restaurant serves up a good buffet style breakfast and there is a discount if you prepay at the desk for those bargain hunters out there. The Jetz lounge offeres typical pub food which is really average and nothing remarkable. I was a bit put off b the staff who were having a good (and loud) visit with an off duty member of the team while the telephone rang several times. I am glad it was not me on the other end! The hotel offers discount packages for most of the popular attractions in the city such as Heritage Park, Calaway Park the Zoo etc. We like it overall and will continue to make this our first choice in Calgary.

"Wonderful experience"

5
13/08/2018

Stayed here for an inner- city vacation as my mother in-law was sick in the hospital and we weren't able to leave the city. The staff was amazing and the room was lovely. We stayed for 2 nights and my 5yr old daughter spent approximately 10 hours in the water park and loved it! Excellant choice for families!

"Great Family Getaway!"

5
06/08/2018

The rooms here are spacious. The water park is so much fun for all ages! My 12 month old and 3 year old enjoyed the shallower pool and the bigger kids could slide and swim for hours. The staff we very accommodating and friendly. Would definitely stay there again.

"Great Value"

4
05/08/2018

Stayed here for 3 nights before heading to Banff. Staff were very friendly and best breakfast we had in Canada, great range of fresh hot and cold food and staff super helpful. Swimming Pools and Gym good for this size of Hotel and rooms decent size but a wee bit dated re decor. Bar snack and service was good and overall we had a great time here and the staff couldn't be more helpful.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
WestCoastScotty It is reassuring that after you and your family stayed for three nights that you enjoyed our staff and hospitality! That says a lot :) We do recognize that we have some rooms that feel more dated and have plans for 40 guestrooms within the next year to be renovated. Although we updated the furniture, drapes and wall paper can have a big impact on the appearance of the room...making it feel and look tired. Thank you for sharing and feel free to keep an eye on our facebook page as any updates will be shared! Regards, Lisa Marthaller

"well above expected"

5
28/07/2018

Ordered just one night for me and my family, for staying after flight, before proceeding on. Got more then expected. Very nice and spacious room. Kind staff that gave excellent service. The breakfast deal was very good (30 CAD for the whole family), for a meal y which was very generous, even though no vegetables at all in a very middle American way. There is a small but nice water park located indoors that the kids enjoyed.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
SamLowery Thank you for making us your stopover point and it sounds as-though you took advantage of the breakfast deal! it is a great savings for travellers. Your feedback on our friendly staff is a great reminder to our team that we do make a difference is our guests overall experience! We hope to welcome you again! Lisa Marthaller

"excellent hotel"

5
24/07/2018

This Best Western hotel is very well managed and looked after. The water park is an excellent place for kids to burn off energy and it is always clean. Hotel rooms are neat and well maintained. I would recommend this hotel to anyone wanting a clean and comfortable place to stay in Calgary

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Neil K We do have an amazing General Manager that truly cares an loves his job. We are fortunate to have him lead the team. With these components we can make a difference in our guests stay making it enjoyable! We hope to have you and your family stay with us again. Thank you for your review and recommendation! Lisa Marthaller

"Seamless and good value"

4
24/07/2018

We were very pleased that the hotel offered discounted rates to the zoo, which we were planning to attend. This decreased the cost of our vacation. The room was clean and the bed was comfortable. I would have preferred a king room, rather than two queens, and was disappointed that the rate was more for the king room.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Stuckonaswing Thank you for sharing your recent stay, I will review your reservation as in most cases we can certainly make the exception if the inventory permits. Our agents would gladly move you to a king room as our queens are most popular with families...I am assuming that we would have only had our king suites available therefore the higher rate but will certainly check into this. Our discounted city attraction passes are a great value for our guests taking in some of Calgary's fun things to do. Regards, and hope to welcome you again! Lisa Marthaller

"Good Family Hotel"

4
24/07/2018

The water park was hit with the kids. Good Location . Tim Hortons across the street , 9 mins to the zoo & Spark . A lot of shopping near by. Our room was average . Parking was a limited. You get discounted passes to local attractions with stay. An included breakfast would be nice with the cost of the rooms.

"Great Location"

5
23/07/2018

The Port O' Coll is located close to the airport and provides everything for the business traveller and families alike. Great Gym, Pools, Meeting Rooms and in house restaurant and lounge. Everything you need. Fantastic staff and always consistent experience. Something for everyone.

"Loved it, a great experience!"

4
23/07/2018

Excellent, large spacious room, comfortable bed, had everything we needed. Had a family wedding reception here, and it was lovely, the food was top notch and we had a wonderful time. We found it a little expensive, but other than that, it was really delicious, and the staff were excellent and very accomodating.

"Good stay"

4
13/07/2018

We have stayed at this hotel quite a few times and always enjoy ourselves. The rooms are spacious with comfortable beds, microwave and a small fridge. The pool is great for families. Front lobby staff are friendly and helpful. We have noticed some rooms appear more updated than others. Elevators are on the slower side (only one of 2 appeared to be working when we were there). Under ground parking is available as well as a large parking lot above ground. We will be back!

"Very nice hotel"

4
12/07/2018

Hearing that there was a water slide, we should have better recognized that there would probably be a large number of children who wanted to have fun. I was raised to KNOW that one can have fun and respect others at the same time. Why some parents seem to think it is okay to teach their children that it is acceptable to race back and forth in the hallways is beyond me however, it is one of those things that hotels have very little control over, unless another guest chooses to spend their time to track down the owners of the unruly children. Upon arrival we hoped to get a room with two queen beds however, we were told that with a 99% occupancy, none of those rooms were available so we graciously accepted the king bed they offered. The room was very nice and faced the west where we could watch some of the airplanes land and take off. I was please to note the triple glazed windows which eliminated most of the airport noise (except the very large jets on takeoff). The room was very nicely laid out and included a couch (sofa bed) and a chair as well as a business desk and chair. It was nice to see that they also included an outlet on the desk for a laptop as well as a retractable internet cable (in case you chose not to go wireless). This was the first hotel that provided an in-room coffee maker which allowed the option of one or two cups of coffee. It may not take long between cups when normally brewing but being able to do both at the same time was a nice touch. Another interesting touch was that they had real glassware (mugs and glasses) instead of the normal plastic/paper/Styrofoam ones. The position of the large TV screen was a bit awkward in that it was not centered on either the bed or the couch. I incorrectly presumed that the position they chose meant it would be equipped so that it could pull out and turn accordingly but this was not the case so, regardless of where one decided to watch from, you had to look at the screen from a sideways angle. A little strange but not the end of the world. The king bed felt comfortable but both of us woke up with aches indicating this was not the bed for us. For the most part there was very little noise during the night so we did enjoy that aspect. The bathroom was very well done. First they provided a sink in the "anti-room" so that one could wash their hands without disturbing the person using the facilities which we felt was an excellent touch. Next they reduced the size of the counter and turned the toilet to increase the amount of room and mobility in the bathroom itself. This was HUGE considering that this was one of the suggestions we had made to each of the previous hotels we had stayed in. The bath/shower was one large fixture and it was very nicely done. Someone thought about the fact that a large number of people in the world are tall and they used an adapter to re-position the shower head all the way up to the ceiling. GREAT JOB. Ample towels were available on a wicker stand. One minor drawback was the odor of chlorine that remained in them. I understand the need to clean and disinfect however, chlorine is toxic and remains one of my pet peeves. Another great touch was providing bathrobes in the rooms. I have found this normally reserved for higher-end hotels so it was very enjoyable to lounge around in one. We had become accustomed to Best Western providing a free breakfast in the morning and were slightly disappointed to learn that this location had discontinued this practice. We learned that the Skyharbour Grill offered a buffet breakfast so opted to try it. I will make a separate post about the restaurant but will say here that it was definitely NOT WORTH WHAT THEY CHARGED. We did pop into the pool area just to see what it was like and were immediately overpowered by my least favourite chemical, chlorine. I absolutely understand that when large numbers of children are present in a pool, it is often difficult to control the level of toxins they leave behind however, there MUST be a happy medium somewhere and, in my opinion, it should not be anywhere close to the point where it knocks me on the ground. Regardless, the six people who were using the pool appeared to be enjoying themselves. Check out was efficient and we were asked if we had parked underground or not (something that was not mentioned or offered at check-in). The entire facility was remarkably clean; parking lot, entrance, hallways, and room. There was a rugby pitch immediately to the west and, while we stayed there, several games were being played so that too provided some entertainment.

"Good place to stay"

5
12/07/2018

CALGARY We stayed at Port O'Call Best Western and it is excellent. The rooms are modern, clean and very comfortable. We eat dinner the first night in the hotel bar and the pizzas are very good. Last night we eat at the hotel dinning room and had prime rib and vegetables for $20 and it too was very good. Unless you want to go out to eat, then the hotel is a good choice. This hotel in near the airport and they have a free shuttle from the airport to the hotel. The Uber to down town cost $20.

"Great stay"

5
05/07/2018

We needed a place to stay near the Calgary airport. I am glad we decided to stay here. The rooms were spacious and clean! This hotel had many options as far as swimming-hot tubs-pool and apparently a water park downstairs. We did not get a chance to see the water park but thought that was a great amenity for families! Staff was friendly. At the front desk they gave us coupons for the Calgary tower. Would stay here again!

"Family oriented hotel"

5
03/07/2018

We travelled to Calgary for the Canada Day long weekend. We chose this hotel due to good reviews and excellent waterpark for our 6-year old twin girls. Before we arrived,we called them if we can check in early. The lady I spoke to said it depends if the room is available. Having said that, we showed up at noon and they accommodated us and gave us our key card!! The room is huge with 2 queen beds . Very nice bathroom with complimentary toiletries. We are on the 5th floor and my kids loved looking out the window. There's coffee, tea creamers you name it. Flat screen TV ??. We used the waterpark and the kids loved it!! The big pool is on the cooler side with probably no heater but my kids doesn't care! All they care was to go up and down the huge slides!! We purchased our zoo tickets through front desk. It was a huge discount and we skipped the long line ups at the zoo! I can't say anything about the restaurants as we didn't go there to eat. We explored the city and googled some restaurants close by! The only thing I can say is there's no complimentary breakfast! My co-worker there used to be a breakfast included during the stay but this time there's none. You have to pay $14.95/adults and half price for kids. All in all it was a great stay. Will recommend to my friends and family.

"Overall Good"

4
02/07/2018

We having been wanting to stay here for a long time and finally made it happen this weekend. Check in was easy and super friendly! They even had cake for guests for Canada Day which was a kind gesture. There is 15 minute complimentary parking spots to make unloading easier as the parking lot is a bit of a walk and the parkade didn't seem very accessible for luggage carts. We had a regular 2 queen bed quest suite we booked with air miles. We will definitely book a suite next time as it works better for our family but the room was well set up, roomy, had comfortable beds, plenty of towels, a sink in and out of the bathroom and a microwave and mini fridge. A crib was promptly brought up for our baby which we appreciated. The pool was a highlight. We loved the wading area for our littlest and how warm the water was. Our son enjoyed the slides and I liked how much room there was for playing in the slide pool. We had breakfast at the Skyharbor and were pleased. Very good and worth eating there. We were graciously given a late checkout which allowed us to use to the pool for a bit after eating. That was wonderful! The only thing that took away from our stay was that our room was above a set of balcony rooms. Guests were outside until at least midnight and were so loud it seemed like they were in our room. It was Canada Day and I didn't want to be a stick in the mud so we let the noise go. What was really awful was the cigarette smoke that travelled into our room from them smoking on the balcony. I would have called downstairs about that but my baby was finally asleep and I didn't want to risk waking her by calling. When we checked out we weren't asked how our stay was. Overall we would likely stay again. We have stayed at a few Calgary hotels in the area so if the price was right the next time we are down, it will be our list of possibilities.

"Great pool - fun for family"

4
26/06/2018

We stayed here because of the swimming pool and were not disappointed. There's a great wading pool and small slide for little kids, and two fun waterslides for the big kids. The rooms are a little bit dated which is reflected in the cheaper price, but the room service pizza was excellent and the kids had fun.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
drsnowdon The pool is a great feature for us and is appealing to a lot of families. We do have a section of rooms in the pipeline that are scheduled for a refresh. This is exciting and is an ongoing project as we are a large hotel and have many projects that we continue to improve each year. While all of this is ongoing so is our training and efforts to ensure Health and safety is a priority and our guests trust, in a clean and comfortable hotel room. On another note I am glad you had our Jetz pizza, it happens to be one of my favorites! We look forward to your return! Lisa M

"A great stay! "

5
25/06/2018

We just had a great stay!! Hotel is very nice, our room very clean and pool area was too! We ordered room service and the staff gave extra attention to make sure our sons allergies were covered. That means so much to us. A big thanks to our server this morning - Virginia! Thanks for the great service and smiles.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
KECHUS You had the best of the best serve you and your family.... Our Virginia has been recognized by the Calgary Sun News Paper as the Best Waitress Ever! She continues to treat each guest with personalized and genuine care. She is a gem who truly loves her job and all of her guests she has served of the years and has made some great friends in return who come to visit her. We hope that you and your family will be one of them. Regards Lisa M

"A find!"

5
21/06/2018

We needed to find a place close to the Calgary airport, and booked here without knowing much about it. Turned out to be a great move. The place was friendly, the room was really clean and fresh smelling, the bath was great, the on-site restaurant was unexpectedly classy and the morning breakfast buffet was delicious and not expensive. I'd say that's a pretty good deal. I would definitely stay here again.

"great stay"

4
18/06/2018

We stayed one evening at this hotel , which is near the airport. Easy to access, room was clean and pool was busy but nice. Close to many restaurants We enjoyed receiving the CAA rate and they also have a seniors rate. They have a restaurant as well.

"Very friendly service and very family oriented."

4
12/06/2018

It was a nice stay with a big room, a water park for the whole family (including little ones). The only drawback is that there is no free breakfast of any kind. Other than that free underground parking and amenities close by. Also, close to the airport.

"Great airport hotel"

4
30/05/2018

I had been wanting to try this hotel for awhile due to the pool and waterslides (as our son is a big waterslide fan), but had not stayed previously as it is a bit more than we normally spend on a Calgary hotel room. This visit, we needed a place to stay for two nights: one before our departure flight, one after our return flight. I lucked out and found the Port O'Call at an unbeatable price through Priceline, so booked right away. We had two great stays. The pool and waterslides are awesome and the room was nice. The airport shuttle worked well and was on time. This hotel is further from the terminal building than some of the other airport hotels, but the shuttle still only took a few minutes. It might have been nice if the shuttles had been a bit more frequent, but really no complaints, as the shuttle was free of charge. We also paid to park our car at the hotel while we were on vacation. The price was very reasonable. One downside to this property is that breakfast is not included. The breakfast buffet was fairly reasonably priced (not the cheapest hotel breakfast I have had, but certainly not the most expensive either) and offered a good selection of choices. The front desk staff were very professional and kind. Overall, we definitely had a nice stay and would stay again, if we could again find a discount.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Jennifer135, Thank you for watching and keeping an eye out for deals on our hotel. We are a pretty busy place especially during the summer months with Staycations becoming a very attractive option for families looking for a quick little getaway. I would encourage you to call the hotel directly as we are happy to do our best to personally assist you. Our front desk team will have the option to inform you of some of the packages we can include with your booking with upwards of a 50% savings off breakfast. We would be delighted to have you and your family back! Regards, Lisa Marthaller

"Visiting My Home Town Again"

4
21/05/2018

I have booked the Port O'Call for the past 6 or 7 years for staying in Calgary mainly because we would put our industry seminar there. But for the last couple of years we have put it on in our new office. I always like the Port O'Call so I still stay there as it is close to our office. The rooms are very spacious with 2 queen beds. The beds are very comfortable so its easy to sleep. All the rooms I have stayed in are very neat and clean. The internet is easy to get onto wirelessly. I have used the in room coffee every time I have stayed. Although I didn't eat there this time in the past I have and the choice of different dishes gives you lots of choices. The Best Western points for staying is a great bonus as I have had free nights and even once had an upgrade to a suite.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
hlake2018 Thank you for being a Best Western Rewards Member, I am happy to know that you are taking advantage of the program and using the free nights....don't forget to enroll into the promotional campaigns as you can double up and right now with any stay, Canadian members receive a $30.00 CAD travel card! In addition to thanking you for being a member I would like to personally thank you for being loyal to us over the past 6 - 7 years. We know there are many choices in the market today. We look forward to your return Lisa Marthaller

"BW Port of Call"

5
18/05/2018

I THs property is very convenient for any business traveler that needs to all areas of Calgary. Rooms are very comfortable and the staff is extremely friendly and welcoming. The amenities are great especially for the price point for this hotel. Great waterpark inside and if doing business meetings their catering staff is fantastic in both service and quality of food.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
michaelmC25WU Thank you for recognizing our locations as convenient, we truly are minutes to and from all city quadrants. We have a great team from the front to the back of the house and with every comment emphasizing our service in hospitality it keeps our team motivated in seeing results in the way of customer recognition. Thank you for the encouragement! Regards, Lisa Marthaller

"Amazing Hotel"

5
16/05/2018

Clean, friendly service, great breakfast options, short distance to airport. I would recommend staying in this hotel, I usually visit a couple times a month for business. The staff are very accommodating if you have any issues and provide prompt service.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Kim T Thank you very much for your recommendation and for your continued support. Your patronage is very much appreciated! Lisa Marthaller

"Exceptional service and hospitality"

5
16/05/2018

Stayed two nights for a conference and was blown away but the seamlessness of the entire conference experience. Based on the number of front-line employees including housekeepers who looked me in the eye and greeted me and the overall level of warmth and professionalism , I would highly recommend this property. To top it off, the quality of food and attentive service from the banqueting/meeting team gives a Ritz Carlton a run for their money.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
69Kell Thank you for sharing your recent stay at our property. We value and appreciate each and every one of our guests and value all aspects of what brings you to stay with us. We appreciate your feedback on our catering services in addition to our professionalism and frontline service staff. Thank you again for taking the time to share your personal experience. We look forward to welcoming you back. Lisa Marthaller

"Delicious breakfast, fun waterpark for kids!"

5
07/05/2018

We flew from the states into Calgary and had been traveling all day, so the hotel close by to the airport was very convenient. I was traveling with my husband, toddler, and infant. We were on the way to Banff the next day. Our room air was not working for some reason, so it was very stuffy and warm, but this was the only hotel negative. We had an amazing jetted tub in our room that was wonderful! My toddler and I spent about an hour in the kiddie pool area, as well as the bigger pool. There were a ton of younger adolescent kids in the pools, and they were pretty rough and a little obnoxious (to be somewhat expected- it was a Saturday afternoon.) My toddler really enjoyed the kiddie pool water slide. The pool water was warm enough to be comfortable. The breakfast in the morning was DELICIOUS! There was a huge buffet selection, and the customer service was incredible. I was also impressed with how many kids were there and how well behaved they were. I also appreciated how helpful folks were since we had two littles. Overall, it was a great stay! Thank you!

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Mija S We appreciate you and your family choosing to stay with us! Your feedback and shared experience is greatly valued. Should you ever be in Calgary we would be delighted to welcome you again. Regards, Lisa Marthaller

"Not the best "

2
05/05/2018

Room was clean and comfortable... Fan in the bathroom wasn't working. Low quality, cheap finishing. Significant lack of plug ins. Coffee bar not open on time. Services and amenities were okay. Underground parking and key card security for elevators was a plus. Food at the bar was okay, but not great.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
jlkn08 Thank you for sharing your recent stay. It is unfortunate that our finishes did not meet your expectation. Best Western International has strict brand designs that hotels must comply to. Before products are launch they must meet and exceed Best Westerns Brand Standards and are only purchased through reputable suppliers that sell to all Hotel chains throughout Canada and the US. Most customers have expressed good feedback however, we will review your comments with our team as it is important for us to ensure that we are providing service and value to our guests. Should you wish to share in more detail with me, I would be happy to learn more of your expectations while travelling. Regards, Lisa Marthaller

"Great location "

4
01/05/2018

Close to the airport. Clean comfortable rooms. Water park and kids area. Suited my needs for a quick overnight visit . Free shuttle to the airport . Very convenient. Breakfast and lounge area with a full restaurant as well.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
QMartin007 Thank you for making us your overnight accommodation for your quick stopover! Your review is very much appreciated. We hope to have you stay again upon your next visit to Calgary. Regards, Lisa Marthaller

"One night awesome stay"

4
29/04/2018

Clean, big and cozy room, plenty of parking area. Love the hotel since I staying away from crowded downtown but still have enough facilities around. A lot of restaurants, hang out places and coffee shops.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Tjetjep R Thank you for choosing to stay with us and for those who need to be in the downtown area we are just 10 minutes to the downtown core. Close enough without the higher fees and additional parking fee of $30.00 + per day! Being a full service hotel we have some great dining options and coffee bar on location in addition to some great restaurants and bars within 5 minutes of us. For anyone looking to save on the higher hotel fees we are a very affordable option that could be a great fit for your future business travel needs. Regards, Lisa Marthaller

"Excellant Spot"

5
27/04/2018

Hotel is a very good location for both business and personal stays. It is also a good location for families with younger kids due to the water slides. This gives the adults in the group to relax and enjoy some free time for themselves.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
GlenBeaumont_Alberta It is always a good thing to have happy and occupied children and our water park certainly keeps them busy and entertained and if they still have energy to burn ,we have our racquet ball court where they can have even more fun! I am glad that you were able to have some quiet time, relax and enjoy! Regards, Lisa Marthaller

"Very relaxing evening and enjoyable pool and slides."

4
19/04/2018

Took my kids to this hotel during the week so they could hopefully enjoy it being a bit quieter. Success! Very few people in the evening and the next morning we were the only ones in the pool at some points. STRONGLY suggest getting the pool side room. It was slightly more expensive but came with its own private balcony/patio with table and chairs. That was great!!

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
thumpersports The Pool Side Cabana Rooms are very accommodating for families coming to spend most of their time at the pool, with the patio being an extension of your room it is very beneficial. They are limited and sell out quickly so best if guests plan in advance for this room type. It sounds as though you picked a really great week to come in and spend some time at the water park. Thank you for sharing your stay and we hope to welcome you back! Regards Lisa Marthaller

"Great! Absolutely everything!"

5
18/04/2018

Great hotel! I really couldn't be happier and everything was excellent. In business, you want to exceed expectations and Port O' Call did that in every way. From the shuttle and driver Juma from the airport to the staff, and Mo the evening Manager. I was there for 2 nights and they allowed me a very late check out as I was attending a conference and then flying out that same night. I had my first-morning breakfast the main restaurant and the buffet is wonderful. I enjoyed 2 meals at the Jetz restaurant and they were both good with specials every night. Only sorry when I was checking out that I missed the Prime Rib Special tonight at the main restaurant. A friend stayed here a month ago and said the steaks in the main restaurant were excellent. Our company has sent people here before and we will again. I didn't have time to enjoy the water park in the hotel but would love to bring my wife and children here to do just that. There are many other facilities here as well such as a salon that I am sure my wife will visit when here. Wow, just a really great hotel and people, in so many ways.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
billcunningham1 I am happy to know that our team met and even exceeded your expectation and Big thank you, to your friend who recommended you stay here! With our Waves Water Park receiving most of the reviews on trpadvisor, our corporate offerings could be over looked so thank you for the great review. Our staff is delighted to assist with the challenges that meetings and corporate scheduling put on travellers and will do their best to help be a solution as we have many options being a full service hotel. Thank you again! Regards, Lisa Marthaller

"Port O' Call great airport base."

5
14/04/2018

Book a room for one night at the beginning or end of your trip, and leave your car on site. Free shuttle to the airport is a great service. We always stay here. Exceptionally clean, warm reception, courteous staff, underground parking if you want it...

"Large clean rooms and great water park for kids"

4
13/04/2018

We stay-cationed here for a night, chose it based on the water park which was really busy over spring break but big enough it didn't matter to much. 2 large water slides, kiddy pool, 2 hot tubs and decent sized pool. The pool deck has lots of seating and lounging which was great. Rooms are fairly standard, recent updates and clean. Our room was nice sized with lots of furniture for comfortable seating.

"WI-FI issues and Modernize the Fitness Center"

4
12/04/2018

Overall it was a good stay. The water slides where open and staff was helpful, kind and courteous. Our only issue was the wi-fi was not working properly in our room. They took $20 a night off of our stay. The Fitness Center could be updated........ saying that its still a decent one. The Staff are great! We will be back!

"A solid, fun stay!"

4
06/04/2018

In a sentence, this is a great stay for families, especially with younger children, say 10 and under. The waterpark is great, although it is geared towards smaller, younger kids...slides are smaller diameter, small splash pool for infants, etc. Two main waterslides, one all enclosed, the other open. The kiddie pool has a small waterfall and slide, a mushroom shower and even a cave. Wifi, tables and loungers for the parents! Very busy in the waterpark - no surprise, as it's super, but lineups, etc. Kids love it, parents perhaps not so much, lol.... Not trying to complain, as it is SO much better than the vast majority of other hotels with a single water slide, but just so others reading this review get a sense of the place. For adults or folks wanting a quieter water experience, there is a second small pool and hot tub in the hotel, which was without any other guests while were were there and featured a very unique hot tub....a much quieter and relaxing experience. Rooms are comfy, clean and a decent size, nothing fancy, but a good value for what we paid - $123 Cdn. Fairly close to the airport....about a 12-15 minute shuttle ride. There is a good restaurant and a bar on site, and the breakfast buffet is quite nice. It's not a continental breakfast, but is a very nice selection of foods. This was a fun stay for a family at a very reasonable price, and all in all, was a solid choice for a hotel.

"Best in customer service "

5
02/04/2018

What an amazing experience we had staying here! We booked one night for my daughters birthday so we could use the water park. It was perfect. Angela at the front desk was superb! Made sure all our requests were met. Thank you Angela you are a star?? Pool was great for the kids, restaurant was delicious and the room was comfy and clean. We will absolutely be back!!

"Excellent for families"

5
02/04/2018

I had heard about this hotel from many other friends with kids so we decided to check it out over Easter weekend. It was an excellent place for a "staycation". My daughter loved the pools and waterslides. There's something for every age and the big pool isn't freezing cold, which was nice. We also ate at the sky harbour restaurant a couple of times which I highly recommend. Rooms were spacious and comfortable. My only complaint is that only half the channels on our TV worked (no kids cartoons). They also have discounted tickets for some of the city attractions. Highly recommend!

"Awesome front desk staff!"

5
02/04/2018

we checked in last minute because of bad weather on the way to banff. The lady at the front desk Angie was really one of the best hospitality staff members i;ve ever met she went above and beyond. fixed our room mistake took care of everything . Its nice to see people who like their job and working with people. Will come back forsure , great place for children !!!

"This is a very fun hotel for a family."

5
01/04/2018

The experience was great and the front desk people. The water slides are very fun and the hot tub was comforting. The rooms are nice and clean. When ever we go to Calgary the Best Western will be our hotel.

"Stay over before heading home"

5
31/03/2018

This hotel is the perfect place for families or older couple like us. Love leaving vehicle inside in their parkade while we travel . Staff are very professional and the property is very clean . Food is good and if you are in a hurry they get you in and out but if you just want to relax you never feel rushed

"Great Family Hotel"

5
28/03/2018

Clean hotel with friendly staff. We enjoyed two nice meals in two different restaurants and both were good value for the food. The waterpark was enjoyed by the children and adults alike. It is nicely laid out. The entire hotel was welled equipped for handicapped access, including an elevator between the pool levels.

"Great staff and location"

5
28/03/2018

My wife had a course in Calgary and I booked her into this hotel. She absolutely loved it. She stated that the staff were friendly and made her feel right at home. She would definitely stay there again if traveling alone. She loved the beds and pillows for comfort. Great location in north Calgary, food is great and the staff in the lounge and restaurant are great.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
STEVEN E Thank you for booking your wife into our hotel and for completing this review. It is nice to learn of her stay and that she feels confident enough to stay with us again if ever travelling alone. We review our guests comments weekly with our team members and hearing how friendly our staff is, never gets old and always brings a smile to our faces…. Thank you for the time shared, it is valued and appreciated more than you know ;) Lisa Marthaller

"Love this hotel for young families"

5
27/03/2018

The pool is everything to our family. 2 Waterslides, a hot tub and a smaller kiddie pool for our toddler is so perfect for us. The rooms are clean and the staff are very friendly. This is our go-to hotel every time we visit Calgary.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Chelsey 0, Thank you, your comments and feedback are very much appreciated and for us to be your “go-to hotel” speaks volumes! We will never take that for advantage and promise to always provide the best service. Regards, Lisa Marthaller

"Hocky playoffs with my grandchildren"

5
26/03/2018

Great place to stay. good food great price excellent accommodations and staff very helpful. Pool area clean hot tubs(2) well kept and staff very helpful. Close to airport and have shuttle service at no cost. One of the best places we have stayed at.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear jaynew1956, Thank you for sharing your experience and rating us “One of the best places you have stayed at” I am delighted to learn that you found value in our hotel and our services. I would be honored to have the opportunity to personally thank you for choosing to stay with us, as we know they're plenty of hotels in our immediate area. Once again thank you for taking the time to share your stay! Lisa Marthaller

"5 night stay"

4
24/03/2018

Hotel is very clean and staff are excellent. Hot tubs are good but need updating. Overall a very good experience. Room was very clean and well laid out. Bathroom was clean and updated although shower head could have used some CLR

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
buckylav2018 Thank you for sharing your stay/review. Your comments are very much appreciated as we rely on our guests to share their experience with others. We will use your advice as Calgary does have extreme hard water and this maybe something we can consider and bring into our housekeeping checklist! Thank you once again for taking the time to express your stay. We hope to welcome you again. Regards, Lisa Marthaller

"Great Hotel with Great Facilities"

4
19/03/2018

Super friendly staff. No free breakfast but there is a restaurant and lounge on site. There is a fantastic waterpark with 2 slides and kiddy area. The fitness facilities are great. Convenient location.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
42Moore42 Thank you for sharing your review with all tripadvisor readers. We appreciate your recognition of the hotel and staff. We have just made some recent upgrades to some equipment in the fitness centre and are delighted to hear that you enjoyed them. We hope to welcome you back to the hotel soon! Regards, Lisa Marthaller

"I won't have her work for me and I have 1000's emploed"

1
17/03/2018

For the price the hotel is very outdated and make shift in terms of repairs and maintenance. The blonde management person thinks she owns the place and I definitely wouldn't employ her. The breakfast is ok but who doesn't have Heinz ketchup. I've stayed in thousands of hotels around the world and I definitely won't be coming back anytime soon.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
154919Michaelt29 Thank you for your comments and concerns as we have been listening to all of our guest's feedback and the pool is an area we are focusing on as per their concerns. Pool safety is something we take seriously and would like for all of our guests to feel safe while enjoying Waves Water Park. Children and parents will be asked to follow the water park rules and will only be addressed if failing to respect them. We adhere to Alberta Health Services and AGLC ACT/ LAWS (Alberta Gaming and Liquor). Stronger supervision is required with zero tolerance for guests whom wish to not follow the pool rules for their own safety and for all users. We believe this is something most guests would see as a positive rather then a negative. We are a popular hotel winning the travelers choice award more than once as most guest find value in our price point in addition to receiving great comments on our breakfast. It is unfortunate that you did not find value in our services We would like to once again thank you for your feedback Regards, Lisa Marthaller

"Long review, but please read"

3
03/03/2018

Hotel is bigger and busier than I expected. However, it was quiet despite how many guests there were and how close it is to the airport. Generous sized room, nothing fancy, but fair value for the price. The reason for staying here was the attraction of the water park. Well, it was beyond busy. There was not even any room to sit ! Long lineups for the slides. Two hot tubs, yes, but both packed like sardines. Not really into sitting that close to friends, let alone complete strangers ! Water park was running pretty close to max capacity. Brutal. Right till closing. Complete chaos. There is a second pool and hot tub adjacent to the fitness room, pool ice cold, hot tub out of order. Next morning, got up early, headed straight for the water park. To beat the crowd, we got there the minute -and I'm not kidding !- it opened. First ones there ! Clean deck, all water features running, plenty of fresh towels. Totally different experience from the night before. Lovely place. Got in a lot of sliding with the kids, left with a big grin on our faces, just as it was getting busy again. Overall it was a good experience. Probably won't go back on a weekend, maybe mid week. Breakfast package is a great deal, 4 can eat for $30. Very good value. Dinner buffet was not worth the money, ordered off the menu. Cleanliness of the hotel was a little less than expected. From a BW Plus I expected more. The room was fine, but the hall, the lobby, the elevator all could have used a little more cleaning. The water park was also in not the best shape at night. I truly hope it was just a super busy weekend and it was tough to keep up.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dora F Thank you for sharing your experience. The water park is a huge draw and some weekends are extremely busy. Our team is looking at ways to best control the congestion as we can see the demand for the water park is extremely high and want to make sure everyone's stay memorable in the best way. We hope to welcome you back again soon. I personally assure you that we are looking into the process of our pool, staffing and controls and will be implementing new procedures in the immediate future. Regards, Lisa Marthaller

"Family fun"

4
03/03/2018

A great place for kids age 0 to 12. My family and I had a great time here! They work hard to put AC in the room we wanted and were very accommodating. The rooms were clean and the cleaning staff did a great job every day

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
motoman8615 Thank you for your review! I am delighted to read that you and your family enjoyed your time with us and that our team members met your needs. Thanks for recognizing our housekeepers as it is usually our frontline team members who receive the most recognition. Housekeeping is one of the most demanding jobs! I know this comment will help keep their smiles on their faces as, it means the most when coming from a satisfied customer! Regards, Lisa Marthaller

"Too busy"

3
03/03/2018

This hotel is older, it is taken care of good, but so busy for the water park area , and rooms were nothing fantastic but were not bad as well the food at the restaurant was delicious ! The buffet was mediocre

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Sabrina C We appreciate you feedback and time taken to share. We are happy to be in service for 39 years and are proud of our hotel, having kept up with the current trends and technology needs that are important to our travelling guests and are looking forward to another year of fun design updates. The water park is a big attraction for young families on the weekends. With our rates and value add options available, we are a family friendly hotel that is affordable. Regards, Lisa Marthaller

"It's ok for the price - waterpark definitely overrated"

4
27/02/2018

We booked this hotel for a single night, with the potential to book for a second night if we liked it. The check-in was easy, and the staff cordial. The common areas were in good condition, as were the rooms. They were nothing extraordinary, but for the price we paid (just over $100), it's tough to complain. We were a bit disappointed in the waterpark - mostly because it was pumped up so much by other reviewers. Maybe they haven't had the same experiences we have, but this was an average waterpark that could be improved with a few items. First, the water was stinky - when you got out, you smelled bad. It was after the Family Day long weekend, so perhaps there wasn't the opportunity to fully clean the water after what must have been a busy weekend - but there's no excuse for this in my opinion. We were the only people I saw who took a shower before going into the pools / slides, so that will definitely have an effect on the cleanliness. Second, there was no identifiable lifeguard on duty - and there were kids running around and jumping on places they shouldn't, and nobody seemed to care (including their absentee parents). This would also help in making sure people rinse before entering. Third, the air and water was cold. There was one hot tub that was warmer, the other was lukewarm - and at some points there were almost 10 people in the tiny hot tub, likely because it was so darn cold everywhere else. I can only imagine how clean that hot tub water was - it also stank unfortunately. Fourth, it was packed - there were lineups for everything, the only warm pool in the place was way over capacity for what it should have been. There is another pool and hot tub in the basement, that water was much cleaner and we ended up there - although the hot tub was out of order that day. We booked primarily due to the rave reviews of the waterpark - but this was definitely a disappointment and we chose to stay our second night at another nearby hotel with waterpark that was far superior - albeit more expensive. The rest of our experience at the hotel was fine - the heated underground parking and the cheap nightly price elevates this property from average to very good. The rooms were clean, beds comfortable, common areas clean overall (except the waterpark). The location is very good if you need access to the airport. But if you're going to book this hotel for a quality waterpark experience, you should look elsewhere unless you don't have a lot of experience with waterparks - in which case, you may not know any better.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
bvonm Thank you for sharing your experience as we appreciate your comments and concerns. Pool samples are taken two times daily with weekly samples sent to Alberta Health Services for further testing. The filtration system and chlorine keep the pool water clean and with the term of “Stank” I am assuming you are referring to the chlorine and not to the guests using the pool. Unfortunately we can only ask that guests shower off before entering the pool and cannot force them. We do not have a life guard on duty and have clear signage of this throughout the water park and on the door of entry. We do have pool attendants to stock the towels along with monitoring the water park and patrons that request parents and children follow the rules for their own safety. As for the capacity and the popularity of the water park, this is under full review with Management and Ownership of the hotel, as we want our guests to have a fun and pleasant experience. Unfortunately the outside temperatures were in the minus 30's and we did have a difficult time keeping the air temperatures up as we have guests coming and going with, the outside air entering the building constantly. We find when the weather turns bad the pool comments are that it is “too cold” we keep the pool temperature at the maximum of 84 degrees Fahrenheit when the air temperature is cooler. Temperature readings are done regularly to maintain this level. I am pleased that you feel that the price paid for the stay was acceptable and that the rest of the visit was pleasant however is it disappointing that you chose to go to another hotel due to your point of view of the water park facilities. As mentioned this is an area of the hotel that is under full review as we want to keep the trust of our guests and will be making necessary changes. Regards, Lisa Marthaller

"Great hotel"

5
26/02/2018

We often need a place to stay close to the airport. This is an excellent choice because of the parking. The only disadvantage was that the shuttle times didn't work out well for our flight so we took a cab. Not a big deal. The hotel is clean and always seems reliable. No surprises.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
xxhermxx Thank you for your support and choosing to stay with us when travelling and for recognizing our level of consistency. We do want our guests to know they can count on us and our service standards. As for the shuttle service this is on scheduled hrs of operation running 24hrs. I can appreciate that after a long flight you want to find the quickest route to the hotel. Thank you again for sharing your time spent with us! Regards, Lisa Marthaller

"Great place to stay near the airport. Cool waterpark and amenities"

5
12/02/2018

We had an early flight, so we stayed here. I wish we could have stayed another night. The waterpark was neat. Loved the parking garage to keep the car out of the snow. It was so nice to be able to catch dinner at the restaurant/bar downstairs. Really nice room. Super-friendly staff. I'll be back the next time I pass through Calgary.

"Never dissapoints"

5
12/02/2018

This place never disappoints. Many thanks to the woman at the front desk for making sure that we got the room we wanted so we could watch the planes takeoff/land. The pool is fantastic. But a little cool this time Great hotel !!

"Family Fun"

5
12/02/2018

We d coded yo book a last min trip to Calgary for some family fun. The receptionist was very friendly and helpful when I called to book and was very understanding and friendly when I called back about possibly having to cancel because of weather. We did make it, and had a great time. The big pool was a little chilly but still fun. Our room was clean comfortable. We will be back for sure!

"Thank you"

5
05/02/2018

This is always our first hotel choice in Calgary. Pool, room, restaurant is all awesome. Staff is always smiling and helpful. Late checkout was no problem so we could enjoy the pool just a little longer.

"Good for family and friends."

5
01/02/2018

It was a nice stay. Good for friend and family specially. Friendly services at the desk. All the staff that we came across were helpful and always there ready for help. Room was very clean and yes, they have recently renovated the hotel. So all over it was a nice stay.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Zahir P Thank you for recently staying with us. We are a great place for friends and family to meet up and spend some good quality time with one another. The water park keeps families happy and children entertained! I am delighted to know that you felt our staff was always helpful and ready to assist. We hope to welcome you again! Regards

"Kids birthday party"

4
30/01/2018

Booked two 6 person family rooms, so we could accommodate 12 people for a birthday party and sleepover. Great place to let kids have fun in the water park, order pizza for dinner and buy the prepaid breakfast package.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
LottieH10 Thank you for booking your rooms with us and hope the Birthday Party was a success. We do offer Birthday Party packages for those who wish to have a private party for their child as the water park is strictly for the use of registered hotel guests with wristbands issued and pool attendants on deck to insure the hotel policies and safety procedures are followed. For all other inquires please contact one of our front desk agents to assist or direct your call. Lisa M

"Port O Call"

4
28/01/2018

Girls night with friends, overall good hotel. Great place to take kids. Pool is amazing but very busy. Close to the airport but didn't hear a single plane... amazing! We would stay here again without question.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
crystalh760 Thank you for your recommendation to other travellers whom have not yet stayed with us! We are popular with families on weekends as well as the corporate travellers throughout the week. We take this as a great problem to have as this shows the care and trust we have for each of our guests who come through our front door! We look forward to your return.

"Good place for a team"

4
21/01/2018

We were travelling for a tournament, and this hotel hosted a number of our teams. Check-in was easy, and we were able to get in early. Rooms were large and clean. The waterpark was a huge hit with the kids, and the buffet breakfast was pretty good. There was a large range of options for everyone, including healthy choices. Some of the hot food didn't seem really fresh, but overall above average for a hotel buffet. It does close early on Sundays though. Outdoor parking can be limited - there is an underground parkade, but not great for trucks. The airport is very close, so you can hear planes, but this wasn't a problem at night. Would definitely go back with a team.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
kels09 Thank you for sharing your feedback and for making us your choice hotel. We usually receive great comments on our Full Hot Breakfast buffet as most guests are delighted to not have the typical continental that is provided at most hotels and with our chefs preparing the items fresh from the kitchen to keep up with the demand of a busy weekend we will definitely take your concerns and review our process with the team as we only want the best products to be served. Sunday breakfast is only offered till 9:30am as we do prepare for our Sunday Brunch service whereas on Saturdays we do run breakfast till 12 noon. We do have 240 stalls in our heated indoor parkade that will accommodate a regular pickup truck with the clearance being 6' 4” and ample parking on the south end of the hotel with an additional north parking lot. We hope to have you back and I am personally delighted to thank you for sharing your experience and we will challenge ourselves to be better!

"BW/Best Western Hotel & Resorts"

4
12/01/2018

Beautiful Hotel, Great relaxing atmosphere. excellent service. I recommend this Hotel with a 5 star rating for Work or pleasure. Great for families and business. nice place and very professional and respectful service. meals were great, hotel staff very courteous and caring.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Markdesjarlais Thank you for sharing your experience! We appreciate and value your time taken to express this to future travellers, whom have not yet stayed with us. Your recommendation and acknowledgment of our professionalism will be a great boost of confidence to our team, indicating that we are doing a great job! Regards, Lisa Marthaller

"Get place to stay before flying"

5
09/01/2018

Port O'Call is my choice for airport hotel. They offer the friendliest staff in Calgary, clean rooms, great food and a nice indoor pool with 2 slides. Anytime we are leaving on an early flight for holidays we stay here. Saves the early morning drive and stress. They offer free airport shuttle. You cannot go wrong staying here.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Daveinthesouth We appreciate that you choose to stay with us and yes, it does make the airport commute and travel less stressful. I hope that you take advantage of the heated indoor parking services if leaving your vehicle while travelling especially during the winter months. Thank you for the positive review and sharing your stay with others. We are looking forward to your next visit! Regards, Lisa Marthaller

"Excellent stay"

5
07/01/2018

Excellent stay!! This hotel is in a very convenient location close to everything. They have underground heated parking which is such a nice treat when it is so cold and snowing. The fitness room is very nice, large and clean. Great Pool area as well!

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear ellenn477 It never gets old hearing “Excellent Stay” we really work hard to keep our team motivated and ready to serve. We review all customer comments every Wednesday morning in a staff meeting. This helps us to be our best! Although some guests feel that because we are not within a two minute walk from places that our location could be less convenient however, we are within a 5 minute drive to ample restaurants, city attractions and shopping centres and really appreciate you sharing the “convenient location” comment! We look forward to having you stay with us again. Regards, Lisa Marthaller

"Great hotel!"

4
07/01/2018

Service PLUS! Night manager went out of his way to give me the best possible room for the night. Room was very well appointed, had every amenity. Only issue was the mob of uncontrolled kids in the room next door with no parental supervision. Finally got up and tuned them in at 11:15 pm. Called the front desk about the issue, no response and/or action by them. Only detractor in an otherwise PERFECT stay.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Brad W It is unfortunate that this happens and we will look into this as we do expect parents to be responsible for the well being and safety of their children and to be mindful of other guests staying in the hotel. Unfortunately this is not always the case. Someone from the hotel should have gone to the room/floor and followed up on your complaint and addressed it immediately. This will be used as a reminder to our team that no matter how nice the room is, if we are not managing our guests we will upset others especially after they made sure to give you one of the best rooms! I would like to personally Thank you for sharing your experience. We will use this as a training tool. Regards, Lisa Marthaller

"Fantastic and affordable"

5
05/01/2018

The indoor pool and slides were definitely the highlight but the room was very clean and updated. The kids absolutely loved the pool and slides but its a good thing there are 2 hot tubs because the pool water is chilly. Staff are super friendly. Got a discount for being Costco member. Would definitely stay here again.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear 13Roja I am glad to hear that you and the family enjoyed your stay with us! The pool is a lot of fun for kids and having two slides makes us one of the best hotels and water parks to visit while travelling to Calgary. We did have a few comments on the pool temperature being on the cooler side. Our team was busy trying to address the concerns as quickly as possible, with 1 - 2 degrees off… this can make a big difference in temperature. We hope to welcome you back! Regards, Lisa Marthaller

"Worthy of 6 stars!"

5
05/01/2018

We were looking for a family friendly hotel for family coming from across the country . We had never stayed here before but were so very pleased on every count. The weather was unseasonably cold so many of the planned outdoors activities didn't work- the heated underground parking was really appreciated and the great recreational facilities kept everyone happy. The double waterslide, hot tubs, kiddy pool, complementary life jackets for the little ones, sauna were in great shape and very well used. The rooms were a generous size, modern and very well kept. There was a breakfast buffet that was outstanding in its quality and affordability. Probably the greatest asset though was the staff who couldn't do enough for us, from Prem at the front desk who managed to find us adjoining rooms, to Virginia in the restaurant who greeted us each morning and after the first day, knew who wanted coffee right away.

"First 3 days of 2018"

4
04/01/2018

When we went to our assigned room I thought there was still people checked in i that room apparently it hasn't been cleaned so the front desk gave us a new room which is goog because the room was just beside the water park area. All in all it was a great experience it was our first time in Best western and I can say we will come back soon. The kids really loved the water Park.

"Great hotel! "

4
02/01/2018

We stayed over NYE and had a great stay. The pool is fantastic for kids of all ages...only thing I recommend is maybe turning up the heat in the pool area it was freezing and could not have my 8 month old in there very long. Besides that it was great service and nice clean rooms. Will be back again!

"Wonderful Stay!"

4
30/12/2017

We spent 2 nights here over Christmas and it was very relaxing. Our daughter loved the water park. Staff were amazing, friendly and helpful. Clean comfortable room, good food. Great atmosphere. Thank you!

"Fabulous Family Stay"

5
29/12/2017

This hotel is an excellent family choice ... great water park for all ages. I recommend this destination to all. The beds are very comfortable and customer service is exceptional ... they go out of their way to make your stay enjoyable.

"Clean, comfortable and cost effective"

4
28/12/2017

I found this hotel to be clean, comfortable and cost effective......the best part is the friendly staff. A pleasant encounter with the front line staff always improves the experience immensely. It is not overly close to the airport but the shuttle is convenient. I would stay here again.

"Like a resort "

5
27/12/2017

This is one of our favourite Best Westerns for a variety of reasons. The service is perfection. We always feel warmly received and accommodated. The rooms are spotless and cozy. Any issues are dealt with quickly and graciously. The breakfast is a huge buffet with limitless options. Ravindra is our favourite server and he is attentive, lovely, professional and welcoming. The highlight feature here for families is the pools with water slides. On this visit, the boiler that heats the pools was being repaired. This would normally be a huge disappointment and inconvenience for us but the way the staff handled this was impressive. We were compensated and given vouchers and a pass to a local pool. The next day it was up and running. The lobby was beautifully decorated for Christmas and the hotel felt festive. We enjoyed our stay and look forward to returning again!

"Nice hotel"

5
20/12/2017

I enjoy staying at this hotel as it is a good value for the money. The staff is nice and the hotel is clean. It is older but it is well maintained. I would recommend this hotel to anyone who is looking for a good location with shuttle service to the airport. Best value that I have experienced in Calgary.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Jason A, Thank you for finding value in our products and services. We do our best to ensure we provide a clean and safe environment for our guests. We are an older property with an outstanding reputation in cleanliness and customer care and truly value and appreciate your making us your choice hotel while visiting Calgary. We look forward to having you back in the New Year! Lisa Marthaller

"Great hotel but lousy overpriced Italian buffet"

4
20/12/2017

The hotel is a nice up speed hotel with a great water park for the family-that why we decided to choose this hotel. The hotel staff friendly and professional. The downside was the Italian buffet on the Saturday night. We had our son wife and 2 grandkids so the thought the buffet was the route to go...and who doesn't like pizza and pasta right? Well the buffet was far from average for variety, quality and the price was too high for what you got. We will stay here again but will have different dinner plans.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Grant M, I am sorry to hear that you found the Pizza Pasta Buffet over priced and less than average. We find most families choose this option as it is affordable with more choice for kids as well as the adults with the salad station, pasta's, pizza and dessert for less than 20.00 per person with children under 11 half price. We value your feedback and have a few dining options to choose from and hope upon your next visit and hope you have a much better experience. Thank you for staying with us and sharing your feedback :) Regards, Lisa Marthaller

"Great Hotel & Meeting Facilites"

5
19/12/2017

I stayed here in September as I was holding a business meeting. The room I stayed in was great, spacious and clean. I used room service and the service was very quick! Lunch buffet in the restaurant was great as well. I also used one of their meeting rooms for a 15 person meeting. The room was perfect and they were very accommodating. I would definitely stay here again, whether for business or pleasure (didn't get to try out the waterslide but it sure looked fun!)

"Pre christmas get a way"

5
18/12/2017

My wife and I have stayed here numerous times . We had points to use up so took a two night holiday here as usual everything went perfect. The staff from the front desk to the lounge staff and restaurant are all impecable. We were treated to a great weekend . Upgraded to a room with a great view of the mountains. 520 if I remember and the meals in the restaurant eere terrific. I had a steak sandwich that was more like a filet perfectly prepared. A special person whom has been there since our last visit though working both opening and closing shifts made our visit very special was Jenny . Our waitress in the hotel. Having said that all staff were exceptional. There is underground parking and a vip bus that will take you to the airport if you want to leave your vehicle underground that can be arranged for a nominal fee. I highly recommend this hotel. It is clean modern quiet with exceptional staff.

"Nice hotel, at a good distance from the airport"

4
18/12/2017

Nice and clean hotel. Employers were very friendly. Everything you expect from a hotel where you pay this price per night. WIFI reception was good and the walls are solid (so no excessive noice from other guests and whatsoever. Maybe for a european guest a bit more variety in breakfast possibilities. It's mainly just toast, eggs, cerial and fruit.

"Excellent hotel stay"

5
13/12/2017

Best asset of this hotel is their heated underground parking which can be utilized while you fly away for your vacation. Proximity to the airport and shuttle service is a plus. Excellent decor and staff. Very clean.

"Annual Christmas stay"

4
11/12/2017

We stay here with 3 of our grandchildren every year as part of their Christmas gifts. It's so great to have the waterslides on sight and inside. Appreciate that we can all be in one room and can eat in the restaurant on sight. Don't have to leave the hotel all weekend!

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Harald L We are thankful that you have continued to keep us a part of your Christmas tradition. There is no better gift then spending fun quality time with the ones we love most! From our family to yours, we wish you a Very Merry Christmas! Lisa Marthaller

"Great place for a family mini vacation"

4
11/12/2017

Even though we live in Calgary the kids insist we stay here at least once a year. They love the pool side room and the breakfast buffet in the morning. I appreciate that the room keys only open your section of the hotel so the kids can't run throughout the facility. We usually go with another family or 2 and the hotel is very helpful with coordinating rooms close to each other.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear terjima Thank you for sharing your feedback and for your continued support! We value the fact that you live in the city and choose to stay with us! Our breakfast is a big hit with kids as they love to serve themselves at the buffet! After all…they have pancakes, whipped cream and strawberries! Hope to see you soon! Lisa Marthaller

"Beautiful family friendly hotel!"

5
10/12/2017

Will definitely be staying here again!! Beautiful hotel with an awesome pool!! The staff were super friendly! Great place to stay for business, pleasure! Very family friendly!!! We will most definitely be back within the year!!

"Outstanding!"

5
07/12/2017

I had a meeting scheduled at this facility, it was absolutely an outstanding experience, great staff, 2nd to none service, clean, comfortable and fairly priced. I would highly recommend this property for either a business or personal stay.

"Excellence at Port o call"

5
05/12/2017

Can't wait till Port o call becomes Premium from Plus. Great staff Awesome property Great food This is a great great property, great location, great great value. Amazing staff, Excellent shuttle service.

"Noisy"

3
04/12/2017

Hotel and rooms are clean, pool is fun for the kids, but it is a noisy hotel. Lots of travellers due to it's proximity to the airport, and lots of teams staying here. Lobby is loud, hallways are loud, planes are loud. Good value for the $ though.

"Fun for the Family near the Airport"

4
04/12/2017

Stayed one night with the family. Grandchildren had a blast in the pool with the water slides. Staff were great, hotel was very clean, room was great, beds were comfortable. Everything we needed and wanted. Good value for what we wanted. We have stayed here before and will stay again next time we are in Calgary.

"Super Friendly & Couteous Staff"

5
04/12/2017

Although not a 5 star hotel, this is a great place to stay. The differentiator are the people. Courteous, helpful and during my stay they went out of the way to assist me. The morning buffet breakfast is very good and attentive staff that keep filling up your coffee. Also impressed that there is a water-park on site. The shuttle service was superb and I was never left waiting. A clean and secure property close to the airport. Was in the habit of staying at the Marriott every time needing accommodation near YYC, but will now change my loyalties to this property.

"LOVED this hotel"

5
30/11/2017

We stayed in a room that had two queen beds and a sofa bed- it was perfect for a family of 5. It was incredibly clean and well kept. The kids loved the pool area and all the different pools and waterslides. The restaurant had an amazing buffet, simply awesome. The hotel staff went above and beyond. We will definitely stay here again.

"Great Stay!"

5
30/11/2017

Staff was excellent! Two different swimming areas and a nice fitness center and sauna. The restaurant buffet was amazing - I ate there twice. I will definitely stay there next time and bring my family.

"Great place to stay!"

5
29/11/2017

Would for sure recommend this hotel to everybody. The hotel was very clean. The staff was great, friendly and helpful. The pool was so much fun! My daughter loved the slides!!! We also enjoyed the restaurant, the food and service were fantastic ????

"Best hotel in Calgary!!!!!"

5
27/11/2017

I have not had such wonderful customer service in so long. This hotel goes above and beyond in customer service. You will NOT be disappointed and you Will be treated like royalty! The staff are 10 star!!!!! I will be staying here for all of my Calgary visits from now on. No other hotel can beat this!

"Water slides!!!"

5
25/11/2017

The pool at this hotel is well worth it! If your room is “pool side” on the first floor, you get a picnic table “on deck” which was great for when we had friends come visit. (You can't supervise your kids from these tables, but they're still so nice). The toddler slide, two huge slides, a hot tub, plus two more pools near the fitness centre. We had such a great visit.

"An oasis in a desert of hotel choices"

5
23/11/2017

I didn't know this hotel even existed, never mind the experience we had during our stay - which was incredible in every aspect, eg, food, amenities, comfort of the bed, and exemplary staff. For the price, this is dollar for dollar, the most economical hotel in Calgary!

"My favourite"

5
22/11/2017

I have stayed here several times and enjoy the staff. They treat you right and remember my name when I walk through the doors. My wife can't believe how well they treat me when she joins me. The beds are very comfortable and I sleep like a baby. Close to the airport and shuttle service is available. They also let me leave my vehicle there when traveling out of town. Great place to stay

"Great Vale at Best Western Port O Call"

5
21/11/2017

We were in Calgary for a Hockey event and couldn't be more delighted to stay at the Best Western Port O Call. Great Breakfasts, Lounge, Water Parks were Awesome for the kids! Great time all round and I'm sure to stay there again in the future.

"Impressed"

5
20/11/2017

Excellent hotel with professional and friendly staff, well-appointed room, quiet and comfortable, beautiful restaurant with good food reasonably priced, close to YYC airport and other amenities, enjoyed our stay.

"Clean and Functional"

4
20/11/2017

Very good hotel for the money. Close to the airport, great pool with slide for the kids to burn off energy. Rooms are clean and well maintained. Bathrooms are also very clean. No complaints at all. Would recommend this hotel for families.

"Great bet for young families"

4
14/11/2017

We've stayed at the Port O'Call twice now- and it's soley for the waterpark. My husband and I have a 4 year old son and he loves the waterpark- kid friendly splash area, and the blue slide. (The orange slide is too dark for him). The staff are friendly- they were able to honor a coupon for a standard room even though they only had the King size suite left. The rooms themselves are pretty standard. In need of some further upgrades, but you can tell some aesthetic fixes have already happened. Highly recommend to young families.

"Stay Here"

5
13/11/2017

What a place to take a hockey team! Clean, amazing helpful staff, clean rooms, AMAZING POOL! Restaurant has a great buffet. Definitely recommending to friends and family. We will be back for hockey and any other time we need to be in Calgary.

"Exceptional"

5
13/11/2017

The staff was exceptional in all areas. Helpful, friendly and professional.That's not easy to find these days. The kids enjoyed the pool a lot. The buffets were replenished quickly and there were many choices.

"Excellent Staff and facilities"

5
13/11/2017

The staff is wonderful and accommodating, quick to respond to guest concerns and questions. The in hotel restaurants are very pricey and the food quality is not quite reflective of the price point - $24 for nachos?

"Hotel stay"

5
13/11/2017

It was overall great. Exempt from all the kids playing hockey in the hallways up till 11:30pm. Just amazed that the parents would let the kids stay up that late knowing there is other people in the hotel banging sticks off the doors yelling and running the halls

"Best Hotel Around Calgary"

5
06/11/2017

We have been staying at this hotel for over 10 years. The staff is the same as when we started staying here. What does that tell you! Food is good beds are perfect and you feel right at home. Another great stay.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello 473brentr, How wonderful it is for us to have a loyal client that posts a review sharing with Tripadvisor traveler the great value we continued to provide over the past decade. Making our valued guests feel right at home is the desirable results and experiences we strive to provide to each and every guests. At the same time , if there is anything we can do to be better, we are available to receive suggestions in order to remain competitive in such a market where our customers have choices. Thank You for keeping us in your hearts, we look forward in seeing your return soon. With Kind regards, CYoung , General Manager

"Great Stay"

5
06/11/2017

Staff was friendly and helpful. Hotel was clean. Pool and waterslides were great for the kids. Lots of food choices. Underground parking was awesome during snowstorm. Cabana with patio rooms were great. Very quiet.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Y7554FMchrisf, Thank You for choosing our hotel for your getaway this past week, I am so glad that your family enjoyed your stay with us despite of the sudden winter blast. I agreed that the comfort of getting in and out of a warm vehicle in the heated parkade is a nice treat. We appreciate you finding value in a full service hotel with variety of choices in food and beverage offerings, especially taking the time to acknowledge our team members in their effort is a great recognition. With Sincere Gratitude, CYoung , General Manager

"Special nights staycation with family"

4
06/11/2017

My children love this hotel for a family staycation. I was surprised when some stuff was out of order when we arrived due to safety issues and special events. I feel that a email would have been nice to advise what is not working, but front desk did the best to keep us informed. The restaurant staff is amazing with tweens making my daughter's birthday special and the buffets are great value. Despite the out of order items, my other daughter would love to have her birthday sleep over here next year. I felt safe and the hotel is an amazing find.

"Good Hotel"

4
05/11/2017

This is a good hotel in a convenient location but you do hear the airplanes taking off and landing Also our bed was very bowed. This wasn't the first time we have stayed here though and have Had good beds in the past so it would have just been this particular room/bed this visit. We stay here frequently as the pool facilities for our daughter are slot of fun.

"Great Hotel"

5
04/11/2017

This is a great hotel and very family friendly! We stayed here and were impressed with the waterpark. Wonderful pool with 2 slides as well as a shallow wading pool with a small kid's slide (perfect for toddlers). We ordered room service and found the food fairly priced and good. The room itself was comfortable and clean. We would absolutely stay here again!

"EXTREMELY CLEAN & Friendly"

5
30/10/2017

BEST beds and pillows. The Room was Nice and Cool, NOT DRY and stuffy for sleeping. The pool area and Water slides.were awesome with lots to do and it didn't get boring for the kids. The front desk staff was very friendly.

"Great Service and Facilities for a High School Group"

5
26/10/2017

We had a group of over 100 international high school students who were welcomed and entertained by a great staff. The waterslide and pool area easily handled our large group and the fitness centre was also a hit with the kids. Rooms were clean and spacious for four and the breakfast buffet was outstanding. All in all an exceptional experience.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello allant149, Firstly , Thanks for the opportunity to host such a dynamic group of young people that are filled with hopes and promises. They were a tremendous group that our team were able to feed off their energy from, excited to be heading to Banff as part of their outing , respectful and well mannered. We are glad they had enjoyed their stay with us, and look forward to other occasions where we may be of service to your organization again, soon. CYoung General Manager

"A relaxing start to fall trip"

4
26/10/2017

Always a pleasure to stay at Best Western Port O Call Calgary - almost like home. Always greeted as if I was part of the family always first name basis which I find comforting. Must be a regular since they know me as I walk in.

"Great Family hotel"

4
23/10/2017

My 4 year old lobes the pool area and water slides. Breakfast is always enjoyable with a large selection of items. Hotel is clean and well maintained. A bit off the beating path of where we were heading but the pool made it worth it.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello 529ginaf, Thank you for sharing your recent stay at our hotel with your 4 year old at our hotel. It appears that we were successful in providing the key offering one would find value while on the road including our pool. We are glad that your enjoyed your visit. We hope that you had a chance to sign up for the Best Western Rewards program to improve the value front. Looking forward to your family's return , soon. With Kind Regards, CYoung , General Manager

"Calgary Zoo getaway"

5
19/10/2017

Excellent hotel for family. Stayed with my wife, son and daughter-in-law, plus 2 year old granddaughter. Water park was great and lots of fun. Had adjoining rooms which was great. Also, close to the Calgary Zoo.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello jeffrV5370NN, We appreciate your positive testimonial on Tripadvisor regarding your recent experience at our hotel and the Calgary Zoo. We are located 7 minutes from the Zoo , the partnership with this great attraction and our hotel provides value for many of the visitors. We look forward to your next family outing to Calgary , or other occasions that would bring you to our great city. With Kind Regards, CYoung , General Manager

"Holiday"

5
17/10/2017

We maked a Family Holiday & we get a great time in BestWestern Port O Call.The Pool area was lots of fun for the whole Family .My Wife would like have a Sauna but she was happy with he 2 hotpools & the big pool was a little bit chilly.The Bed was little bit to hard for us .The Skyharbour Restaurant was yammy and got great deals ( Saturdays Pasta& Pizza Buffee& Breakfast Buffee was lots of choices)

"Amazing water park "

5
14/10/2017

We spent one night at the hotel and had a great time, especially in the water park. 2 amazing sliders for the bigger one and a special area for the little kid. They didn't want to leave. Loved the Italian buffet (dinner) The stuff was very efficient The room was nice, nothing

"Great hotel for a family"

5
12/10/2017

We enjoyed our stay at the Port o' Call in Calgary. The hotel has a great waterslide which is fun for the whole family, as well as a second pool by the fitness center. The rooms are spacious and clean, and internet works great.

"Port O Call"

4
12/10/2017

pool area was fun, rooms were slightly run down. Staff was friendly. Found that the buffet was glorified hotel breakfast not worth the $29.00. Jets is a nice little Bar. Room furniture was warn out and needs to be replace which Im sure it will as it is done

"exceptional service and facilities"

4
10/10/2017

whenever we need a short getaway ,this hotel is always our best choice...staff is very accommodating to extra things as early check-in and late check out when okey for them. Food is good and more than enough for us in 1 seating. Thank you and will come back soon.

"great time"

5
10/10/2017

Very clean rooms . Good food ,and the water park was a thumbs up with our 4 year old grandson . Would most deffinatly recommend a visit .We found all the staff to be helpful and tentative . Very comfortable beds and good quality toletries

"Another Business Stay at the Port o Call"

5
06/10/2017

Another outstanding 4 night stay at the Port o Call. No surprises after 5 years of patronage and just that expected consistent high level of customer care that includes recognition to genuine smiles from all staff/mgmt. Take advantage of the complimentary shuttle from the Airport to the hotel business center and rec center. Enjoy one of many features in the Lounge. My fav is the Avocado Salad. And in my opinion the best $$$ value with frequent traveler points.

"Handicap Service"

5
05/10/2017

I really appreciated the availability of a handicap room when we needed the leave our home while it was being painted. It was like a little holiday. I checked at several motels within our area before I found Port O' Call. I would stay there again if the occasion was presented.

"Great hotel"

5
05/10/2017

This is a great hotel. Great location with warm friendly staff. But the BEST part of this Location is the WATERSLIDES!!! So much fun for the kids!!! The room service was amazing in every way, they really take care of you here!

"Best stay ever!"

5
04/10/2017

Staff is super friendly, room was very comfortable, spacious and clean. Just wish I could have stayed longer, but plane didn't land until 1:00 am, so by the time I was picked up at the airport (driver was super friendly!) and checked in it was 2:30. Best hotel experience ever!!

"last minute stay becuase of snow storm"

5
04/10/2017

This is a great place to stay, we have stayed here before and would recommend it to anyone . Very friendly staff and has excellent facilities. this stay was last minute due to the early snow storm in Alberta and staff were most helpful.

"Great family Hotel"

5
02/10/2017

We really enjoyed the water park! Had a fun stay. Will come again. Great for the whole family. Nice and clean, comfortable beds. Rooms nice and roomy, had everything we needed! Friendly and helpful staff.

"Friendly Staff, nice and clean"

4
27/09/2017

This is not my first time in this hotel and I always feel welcome here. The lobby itself is very welcoming, much more with the front desk staff. Rooms are nice and clean, decent size. Comfy bed and good amenities. The pool area is awesome too and they have a nice hot tub/jacuzzi. Pity, didn't get the chance to dip in during this stay. Fantastic buffet breakfast. I had my room service the next day. It was fast and the food was good and well presented. Bonus- extra vanity to do your hair and make up adjacent to the actual toilet and bath plus clean and crisp robe(s). Summing it up, I had a wonderful stay. However, the area though is quite far from any shopping or recreational complex. There's only the nearby Tim Hortons pretty much right across the hotel and that's it!

"Family Trip"

5
26/09/2017

Awesome hotel for any reason you go to Calgary. We went on a family trip and they have awesome discounts for many different family activities around the city. They also have an awesome pool and water slides. I will definately be staying at port o'call-best western every time I go to Calgary !!!

"Great treatment for a quadriplegic"

5
25/09/2017

As a full quadriplegic it is difficult for my wife and me to travel. Going to a new place is always difficult because we are not sure if our requirements for my care will be met. The hotel and in particular the staff at this hotel were more than accommodating and courteous and dealing with me and my requirements. They went above and beyond to ensure I had a room that was more than adequate for my needs. We can't say enough about how people like this make our lives better. We hope that when you stay at this hotel you will feel the same.

"Awesome stay"

5
24/09/2017

Had a wonderful time at the hotel. The waterpark was well used by the kids. The pool by the gym was also great as it was usually deserted. Breakfast buffet was good but not great. But $30 for four is a good deal. Staff were all awesome; very responsive to requests. Will be back!

"Awesome Staff"

5
22/09/2017

We spent 2 nights and found literally every member of the staff friendly & helpful. They made certain our stay was special. Restaurant meals were excellent and nicely presented. We enjoyed the excellent selection of craft brews and wines.

"Business casual"

4
20/09/2017

Great staff, great service - Very friendly and attentive. Every request is quickly responded to and addressed. Very comfortable for a business stay. I stay here every time I am in town and the service keeps getting better and better.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello davidwR5573BT, Thank you for choosing our hotel as your business base when traveling to Calgary . We are delighted that you have posted your recent experience on TripAdvisor for all travelers to see. We work hard to anticipate our guests' needs. Do take advantage of the Best Western Reward program and promotions to increase your traveling value. Sincerely , CYoung , General Manager

"Always a pleasure"

5
19/09/2017

I have stayed at the Port 'O Call on numerous occasions and it never disappoints. The beds are the best! I am a bad sleeper, but always look forward to a night or two there because I sleep so well. The staff is friendly, competent, professional and caring. If there ever is a problem they solve it quickly. I'd highly recommend this hotel. I usually have company transportation, but there have been numerous times when I've also caught a bus right outside to go downtown Calgary or connect with the C train. It's very easy. It's about a 15 min walk to the Cactus Club or other restaurants, which on a crisp, sparkly winter night is very pretty and enjoyable after sitting in an airplane - so you don't always have to use a taxi or uber.

"Good for kids"

4
17/09/2017

I always stay at this hotel, because they have the water slide for kids and you can buy park tickets for cheap... The price is good. Staffs are professional. Water park is fun. Beautiful lobby. Good food

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello 749thanhnhant, Thank You for choosing our hotel as your hotel of choice when traveling to Calgary .We are very pleased that you continued to find value and positive experience with us . As our Chief Marketing Officer often refer to : "People likes to do business with people they like and trust. " We appreciate your support and testimonial. Looking forward to your return , soon. CYoung , General Manager

"Our last night in Calgary, we wanted to be close to the airport..."

4
17/09/2017

After a couple weeks of traveling between Banff and Jasper, returning to the "big city" was a bit of a letdown; however, it was a good transition to get us used to being home again. We are grateful to the Best Western Plus Port O'Call hotel for helping us ease into things again. The staff was helpful, the room clean, the bed amazingly comfortable - we had a microwave and ample refrigerator space to be able to heat our dinner leftovers and also prepare breakfast for ourselves the morning we left. This hotel is not in an area where you would walk around and see things - rather industrial but we picked it because of its proximity to car rental return and airport terminals. Glad the staff straightened out the rug in front of the elevators - strange place for a rug in that luggage seems to cause lumps in it as it's rolled out of the elevators - trip hazard for sure. Perhaps remove the rug? Overall, a good place to stay if you need to be near the airport. Top notch staff.

"Good location "

4
16/09/2017

Good location to the airport for an early morning flight, clean rooms , comfortable beds ,good customer service , shuttle service to the airport and you can park onsite while your away. Definitely stay here again

"Pretty Alright..."

4
14/09/2017

It's a decent hotel, slightly better then most. It has nice pool, steam room and a OK gym. The gym could use a squat rack and more weights, but it still enough to get in a OK work out. Lastly the staff decent and very helpful for planning/getting cabs.

"Great hotel!"

5
12/09/2017

This was our second stay here. Excellent customer service, very family friendly. Cribs are sturdy. Delicious break fast buffet. Our children really enjoyed the water park- great for children of all ages!

"We LOVE the Port O'Call!"

5
11/09/2017

Our family loves the Port O'Call! The kids live for the water slides and pool, and we always enjoy the food at the Skyharbour restaurant. The staff are courteous and always full of smiles! You can really tell they treat their employees with great respect! Will continue to stay at the Port O'Call for future visits!

"My first choice in YYC"

5
10/09/2017

This is a great place for family or business, I've stay for both reasons and will be back! Clean rooms and friendly staff make the stay even better. My kids love the water park and the onsite dinning options are excellent.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello neildr2017, Many thanks for your kind endorsement of our hotel suiting the needs of family or business travel. It is very encouraging to our team in learning that we are meeting the needs of travelers today. we appreciate your feedback and continual support of our business. With Kind Regards, CYoung , General Manager

"Outstanding"

5
09/09/2017

Convenient location close to the airport and Hwy #1. My husband and I stayed here last night while driving to Manitoba from Vancouver. Check in was smooth, the room was spacious and over stocked with towels, the desk had every office supply you could need and we also had a fridge and microwave. The hotel has a beautiful pool for little ones, a coffee shop, restaurant and a very cute little spa - all of which we didn't use but are great services to have. There is a parking area reserved for unloading, lots of trolleys for luggage and even underground parking. Would definitely stay here again while driving through. Thank you to all the happy smiling staff and manager for making this hotel great.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Princesstamtam55, Thank you for making a stop in Calgary on your way to Manitoba from Vancouver recently and stayed with us . We are pleased that you found the essentials and more while staying at our full service hotel. We try do anticipate the needs of our travelers and deliver value in the process. Thank You for your testimonial and endorsing us as a hotel of choice . Looking Forward to your return when you need to head back to Vancouver. With Kindest Regards, CYoung , General Manager

"Great service"

4
06/09/2017

Great place for families with young kids. Water park is great, service was very good. Close drive to the airport, easy to get to the zoo. Only real negative is the coffee. Honestly saw people driving to the nearby Tim Hortons. Made our mornings a bit rough.

"Great swimming for kids"

5
05/09/2017

clean, friendly staff, delicious breakfast, nice pool for kids, nice fitness room. Clarify how many free breakfasts passes you will get when you book hotel. There is a second pool near the fitness gym

"Great family hotel"

5
05/09/2017

Great family friendly hotel with a great waterpark. Right off a main drag so easy to get to and amenities close by. Lots of parking. Clean rooms and comfortable beds. Our tv wasn't working when we got in our room and they came and fixed it within 10 min of us calling.

"Love the Pool!"

5
04/09/2017

If you have kids, this is a great place to stay! The pool has 2-water slides, 2 hot pools and a beautiful main pool. Couldn't drag the kids away from the pool, they had a riot! The breakfast was ok and it is not included in the price however, they do give you a "family" option which is quite reasonable. They need to include a Continental style breakfast for those people who don't want a buffet breakfast every day. The Hotel is very clean and quiet! Even with all the kids that were there. We had great sleeps even if the bed was a bit hard for my liking. Staff was exceptional! Very helpful getting us tickets to all the attractions around Calgary. Super friendly too!!!

"Port o Call"

5
03/09/2017

Pleasant and Welcoming staff. Great atmosphere with comfortable and quiet rooms. Breakfast buffet is always worth waking up in the morning and wandering down. Food is always plentiful and fresh. Service is amazing. Always a smile. Long term staff that love their employment and it shows. Nice to be remembered ever if it's been 6 month since they last saw me.

"Great Hotel!"

5
31/08/2017

We stayed here as a group for a family get together and it was wonderful! The staff were very friendly and professional. Our rooms were clean and bright. The beds were comfortable. We had a really good price and loved that they offered discounts to local amenities at the front desk. The kids LOVED the pool! We will be staying there again for sure!

"Best Place For Families!"

4
30/08/2017

Very good breakfast selection which includes eggs, pancakes, hashbrowns, bacon/sausage. Comfortable beds. Awesome pool with double waterslide is a major hit for families. Above all...very good service and personable staff.

"Great family stay location"

4
30/08/2017

I was there on Business but the hotel was full of families. From what I could tell the pool was a great attraction because it was packed with families. The staff at the front desk made sure I was given all rewards and discounts afforded to me by my Best Western status. The breakfast was great and had a great variety of foods with selection for all types of eating habits. Also this location gave me great access to customers I was visiting on this trip. I would highly recommend staying at this hotel.

"Great family hotel"

5
30/08/2017

Poet O Call is a great family hotel featuring a water park with 2 slides and 2 hot tubs. There is a good fitness center wit a second pool there. The breakfast buffet exceeded expectations. Overall it is a very clean well cared for hotel with friendly staff.

"I will go back again for sure"

5
29/08/2017

I would like to stay again in the same hotel. they offered amazing service and very good for the money I paid. Kids enjoyed the swimming pool and sliding. and for sure happy life with Happy wife, we were close to Cross iron mill mall which is the best destination for shopping.

"Good Stay, nice staff"

4
23/08/2017

Had a nice stay at this hotel. The manager was extremely helpful when we raised the concern about the state& safety at the swimming pool. Some families do not respect the rules, kids can be unruly and the pool which has a nice slide can get really busy. The rooms are spacious and clean, the housekeeping is doing a great job, but the hotel is older so upgrades may be needed. The plus are the proximity of the Calgary airport as well as hairdresser and a nice little spa in the lobby and the pool with the slide. Good hotel if you need to stay close to the airport. Evidently, very popular with families with children.

"great service"

5
23/08/2017

The staff here are wonderful. It's a great place to host meetings; we have been using this hotel for our business meetings for many years and are always satisfied with how professionally we are treated. As an added bonus, if you bring your family along, there is a great pool, hot tub and waterslides for the kids. The restaurant and lounge have excellent food as well.

"Overnight stay"

4
22/08/2017

Hotel was good, waterpark was fantastic for our kids. The only complaint is that your room key limits you to your floor and makes it harder to get around the hotel. We were on the 2nd floor and couldn't access anything higher. We stayed there for one night and went to Calaway park, location was decent for this. Staff were helpful and friendly.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello 442sheilal, thank you for noticing the changes in our hotel during your recent stay . We have placed a higher level of security so that guests have access to their assigned floor only, therefore respecting the privacy and security of others. at the same time , it discourages uninvited passerbys from gaining access to these specific areas. On your next trip to Calgary, feel free to approach the Front Desk so that we can give you a tour , we have meeting rooms on the top floor that have a panoramic view of the cityscape as well as the Canadian Rockies. Thank You for the invaluable feedback , we hoped that you appreciated the new features. With Kind Regards, CYoung , General Mgr.

"Fantastic!"

5
21/08/2017

Stayed for 1 night after flying in from U.K. Kids loved pool and direct access to poolside, downstairs pool was very quiet. Great reception staff and a breakfast that was out of this world! All the staff were friendly and couldn't do enough. Totally recommend.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Gunter S, Its so wonderful to learned that your family and you had a most enjoyable visit to Canada on it's milestone 150 years in celebration. To visit our country in a rental RV is a great way to see the sights and sounds. Thank You for choosing our hotel and city as one of your destinations, I understand the children enjoyed the waterpark, you've found value with our breakfast buffet and the spacious room , all in all it sounds like a very memorable trip . We appreciate you sharing your experience and recommending to us. Looking forward to your return , very soon. Thank you for your kind words, CYoung , General Manager

"Excellent hotel, always!"

5
20/08/2017

We always stay at this hotel when visiting Calgary. I can always be 100% certain that my room will be clean and service top notch. The best staff in the hotel are the housekeeping staff. They always acknowledge you in the hallway and elevator. Rooms are modern, renovated and clean. Parking is free and wifi is excellent. The water park Is always a hit with the family, but it gets very, very busy. The location is just off of Deerfoot which gives easy access to many parts of Calgary. Although I am tempted to try out a different hotel when coming to Calgary, I always seem to come back here because I know what to expect in terms of service, price, and cleanliness.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Bluenosedolphin123, What a great testimonial ! when you took the time to post to the readers of TripAdvisor, your experience in finding a sweet spot of value and consistency, when your are on the road. We understand that in such a competitive marketplace , our valued guests have choices. We appreciate the many loyal customers that supports us and being a great stakeholder to help us in getting better. Many thanks for your endorsement , we look forward to sharing this feedback to our team in helping to inspire them in leading the industry in customer care. With Sincere Gratitude, CYoung , General Manager

"Excellent "

5
17/08/2017

Great hotel, excellent customer service. 2 nice fun pools. My kids had a blast on the slides and also at the pool downstairs. Very busy but understandable as it is a great establishment! Very clean, nice big rooms. Will stay here again!

"Perfect stop for a family vacation"

5
17/08/2017

The hotel was friendly courteous and clean. We went for a 3 day trip to calaway park , the zoo etc The rooms were spacious and the fridge and microwave were awesome for keeping our young grandchildren well fed. Room service were very accommodating with plates and cutlery for our in room use. The pool was fabulous fun for the kids but too cold for the very old and very young. Thank goodness for the hot tub! Avoid the breakfast buffet pricy and poor. watch out tea and coffee are extra!

"Bang for your buck!!!!"

5
16/08/2017

My wife and had one room and our daughter and grand kids had the adjoining room! First off ....A-1 situation! Ate at the restaurant for supper! Great food and better than excellent service! We bought the family pack breakfast buffet! Easily the best breakfast deal we have ever come across! I'm the first one to complain about bad service and/or bad food! Taking that stand also makes it mandatory for me to give kudos to great service, quality food ,and a very clean and comfortable room! Great job!!

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello hemihandyman , We appreciate the kudos send our way regarding your visit to our hotel during your recent stay . I am glad to learned that you have found value in both our products and service , As consumers ourselves we also look for the same. The Breakfast Package and Attraction tickets, and great Customer Service are some of the features that our guests often give us high marks for , and I have our team to thank for such . they truly embrace our culture and are great advocates for our valued guests. Thank You for visiting Canada on our 150th Milestone, and sharing your experience with many of our travelers, Hope that the rest of your Summer continues to meet your expectations! CYoung , General Manager

"Excellent value! And very hospitable!"

5
16/08/2017

I stayed at Port O'Call briefly in 2015, as part of a tour, and recommended it when visiting with friends recently. I was very pleased that we all were so satisfied with this hotel. The usual expectations (cleanliness, bedding, good bathroom, etc.) were all at an above-average level. The Sky Harbor restaurant was very good and offered superb buffets, especially at Sunday brunch. But the most distinctive part of both recent visits (consecutive weekends) was the courteous and helpful staff. I was phoned to tell me I had left items behind, after the first visit, even before I had missed them; they were waiting for me when I returned and delivered in excellent condition. In the restaurant, Virginia waited on us both weekends; she was professional but delightfully congenial; she remembered little requests each of us had made and anticipated them on the second visit; she did not rush us; we were made to feel at home. The desk staff was attentive and efficient and recognized that they had seen us before, despite having checked many people in and out in the interim. We did not have children in our party, nor did we use the pool facilities. Families seemed to be enjoying this, but there was no noise to disturb others, nor was there a chlorine odor nearby. This is not a boutique or "luxury" property, but the attention to hospitality was what one would have received in such a place. It is convenient to the airport and offers hourly free shuttle service. If you are passing through Calgary, look into staying here.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Milledge2, Thank you for your concise and well thought out review regarding why you rated us as a popular mid-market full service hotel under the Best Western Family. Virginia is going to thrilled when I share your feedback with her, We are very fortunate to have her in the fold of our organization, she helps to make all of us better.The Front Office team is the face of our hotel, they set the tone for us in driving the hospitality spirit. But above all it's guests like you that makes our hotel deliver our true sense of purpose, being respectful and appreciative of the little touches and nuance of service and product that our team works very hard to deliver. Have a wonderful journey, wherever this Summer takes you ! With Kind Regards, CYoung , General Manager

"Nice Stay"

3
16/08/2017

This hotel was very nice and clean. We stayed 1 night for business and booked the room with our points.Our room was on the second floor right beside the water park/pool and the view out the window was of the pool which wasn't the best because all we heard was children screaming. The pool opens at 8am and closes at 10pm so don't plan to sleep anytime between these hours if you have this room. Most Best Western's have a continental breakfast included with your stay but this one didn't. They do have a restaurant that serves a breakfast buffet or menu items but you have to pay $13 - $16 a person for it. All in all it was a nice hotel but I'm glad we only stayed the one night

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Lyndsay67, Thank you for posting your experience at our hotel during your recent stay, Our hotel have 201 rooms over two sections, I get the sense that your assigned room did not meet your specific needs. On your next visit , feel free to let the checkin team member know that, they would be happy to accommodate your request ,especially when you are travelling on business and preferred the privacy. We understand the need to add value to our traveler, therefore we have rolled out a breakfast package this Summer that families find attractive. We are glad that you were able to redeem points to pay for room, the Best Western Rewards program is rated as the second best loyalty program in the hotel industry, and we would be happy to sign up new members for free! Looking forward to your return in giving us the opportunity to redeem ourselves. Have a wonderful Summer! CYoung , General Manager

"Couldve been alot better"

3
10/08/2017

The service and hotel staff were excellent, but the room was a let down considering it cost almost $1000 for 3 nights. The room was dirty, the pillows flat, no where to hang a towel when having a shower, shower also need directions on what handle does what. There were ketchup packets and crayones visible on the carpet, tables were very dusty...the room had not been used in awhile I would suspect but someone should've checked to make sure it was ready to go. Breakfast: eggs were slimy and the bacon greasy and tasted very old.

"best western port'O'call"

5
09/08/2017

I truly enjoy this hotel as it has the best service bar none and the location in great. Close to everything you need. Far enough from airport not to disturb you. east side has spectacular views. Jets Lounge/ Bar is excellent.

"Clean Room, water park , quality , and Services"

4
08/08/2017

This hotel has very good services the most important was Clean Room, nice water park , quality , great restaurant , and has good Services, and very strong security system from parking lot to leveler and room lock

"Wonderful stay, caring staff,"

5
08/08/2017

We were part of a wedding group, staff went out of their way to ensure we had an amazing experience. We arrived early and I was able to have an wonderful facial, mani-pedi in the lobby. Wonderful after travelling a couple days.

"Almost everything to be perfect"

4
06/08/2017

This hotel had everything to be perfect: Large room Enough space for 6 persons Water slides that kids enoyed so much Really close to the airport The only drawback was the sofa bed. this sofa bed was not comfortable at all and too close to the air conditioning system. We had to change the kids in the large bed to make sure they sleep well and we could enjoy the next day :) As it was so close to the air conditioning system we also had to shut down the climatisation during the night so it was really hot in the room. The other thing to remember if the shuttle service which is at every hour that needs to be considered if you are on t atoght schedule. In conclusion, for 4 people this would have been a perfect choice of hotel :)

"Very nice family hotel"

5
03/08/2017

We spent 3 nights at this hotel with our little ones - 2 and 4 yr old. We were very satisfied, and our children loved the pool. My oldest said it was her favorite hotel. Staff (front desk and restaurant) was polite, professional, helpful and courteous. We had a very pleasant stay.

"Hope our travels take us back to this hotel again"

5
02/08/2017

The staff were extremely pleasant and helpful. Its location is easy to find. Fantastic swimming pools. In addition the restaurant food & staff was top notch. My only complaint was the slow near impossible wifi.

"Excellent customer service!"

5
02/08/2017

It was our first anniversary and we were offered an free upgrade to the honeymoon suite! It was fabulous! The room was huge and included a whirlpool tub. It also had a deck so we could enjoy some fresh air. We will definitely stay here again.

"Great hotel. Excellent service."

4
29/07/2017

I have stayed at this hotel several times over the last 2 years. Every time I am impressed with the staff and their sincere desire to please the customer. I've read a couple of comments from people who say the hotel is out dated. I didn't find l that to be true. I don't know what part they are referring to but every thing I expect in a hotel was there. The rooms were comfortable, clean and roomy. The restaurant has a great morning buffet. The only suggestion I can make to suggest an improvement would be to have wamed plates. After food has sat in a buffet it cools and warm food on a cold plate is not how I like my breakfast. A warmed plate would improve this greatly. I decided to stay an additional night but my double queen room had been reserved so they upgraded me to a King suite for the same price. It was a wonderful treat to stay in a superb room with all the extra amenities on my last night there. I really recommend this hotel.

"Pleased Guest"

5
29/07/2017

The hotel service was awesome. The employees were so friendly. The food in the lounge was delicious. There were times when the splash park was to crazy busy for me and my kids. So we went to the downstairs pool. It was quiet and we all had fun! Also bought passes to he zoo and heritage park at the hotel for a cheaper price!

"A very good hotel with a few exceptions"

4
27/07/2017

This hotel had some very good points. The front desk service and the cleaning service was very good. The staff were helpful, even in times of busyness, and were attentive. Top marks for that. The room quality was, I would say, very good. A fairly typical room with a decent size bathroom and vanity area. We faced the Calgary skyline so had excellent views of the city. The beds were comfortable. Parking was easy and free, located beneath the hotel. The breakfast buffet was excellent. Lots to choose from, attentive staff, delicious food. My only beef is that they should have just rolled the price into the lodging fare rather than tack it on to the bill as an extra. It was worth the price, but from an administrative perspective, seems like it might have been easier to just include it. Two things which brought this hotel down from 5 stars to 4: first is the restaurant. I've reviewed it separately, but it really wasn't very good. Not sure if it is considered part of the Jetz Lounge or not, but it is located on site. It was just blah food. The second issue is the swimming pool facilities. The main facilities include a pool, two waterslides, a toddler pool, a hot tub. The facilities themselves are really good and even exceptional for a hotel. The problem is the facilities are not big enough for the crowds and there is no supervision from lifeguards, which might be expected in a facility this size. Imagine kids running around, yelling, getting hurt, and one or two hapless housekeepers (yes, that's what their badges said) trying to maintain some order. I blame the parents more than anything, but it is on hotel property... At one point I counted 45 people (including about 40 kids) in the main pool, with probably dozens more in the hot tub, lining up for the slides, in the kiddie pool, etc. It was just loud and crowded. I also saw lots of kids and people without passes/wrist bands. Makes me think a lot of people might be uninvited "guests" sneaking in - certainly nobody was checking. This is also a safety issue. The waterslides drain directly into the main swimming pool, with no floating barrier or cordoned area to keep people from swimming directly in front. There was also a second smaller hot tub area on a different floor which was adjacent to an exercise room. My wife would have gone to work out, but again there was nobody on duty to stop the young teenage boys, dripping wet, playing on the treadmills and step climbers. Recipe for electrocution. So the hotel needs to better staff the pool areas, give staff the authority to kick people out for bad behavior, and also validate wristbands.

"Loyalty at its best "

5
27/07/2017

I travel frequently in and out of Calgary for work and always stay at the Port O Call. I have never stayed at a hotel where every staff member understands what it means to have exceptional customer service. I have yet to run into someone at this hotel who can't answer or help me with a question or need. The breakfast is one of the best included breakfasts' I have ever experienced at a hotel, and Jetz bar has great service and food that you really don't need to go anywhere else. This hotel was recently renovated and looks fresh and clean. I would recommend anyone looking for a hotel by the airport to stay here. It is about a 10-15 minute walk to other restaurants in the area, great pool downstairs (if you don't want to be at the one with the water slide) and the workout room is equipped with well maintained equipment. See you next week BW!

"A great hotel, not quite perfect"

4
25/07/2017

Stayed a few nights for a family trip. The kids loved the waterpark, especially the wading pool for smaller kiddos. Excellent water slides. The staff was friendly and helpful. The first room we were on was nice and quiet, but the deadbolt failed (locking us in). The staff quickly drilled it and moved our room, but unfortunately the planes were noticeably loud on that side. A quiet hotels overall, considering how it was packed with families. Solid walls.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Laoldar , Thank You for your fair review regarding your recent experience at our hotel . "Being Perfect " is always one of our Desirable Important Goals and we worked hard with our lock supplier to also focus on the safety and security as part of that mandate during our recent renovations . Unfortunately in the instance you are referencing , it was most unfortunate when the electronic device failed to communicate responsively . We are working closely with the support team to ensure the isolated occurrence is just that. Once again , please accept my sincere apologies for the inconvenience. I am so glad that you've made the right choice to stay with us so that your family can be entertained in our Waterpark. Have a wonderful Summer. C. Young General Manager

"Dated and in need of upgrades"

3
25/07/2017

We booked a one night during Stampede just so my kids can enjoy the waterpark. The hotel itself is old and dated but clean. Unfortunately one of my kids got sick so we couldn't use the waterpark, and it was crowded anyways. So I headed down to the gym instead...The machines in the gym were so old and did not function properly. Weights were ok but the whole gym in general really needs better up keeping.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Htownmom, Thank you for staying with us during the Calgary Stampede! I am sorry to learn that did not have a great experience during your stay due to an illness in your family . we appreciate your suggestion regarding our fitness facility and will review with our service provider to ensure that more attention is given to the maintenance of the equipments. We look forward to your return soon to show you better results by taken your feedback to heart. With Kind Regards, C.Young General Manager

"Great Family Hotel, Luxury feel, fantastic ammenities"

5
23/07/2017

My family loved this hotel. We had a great day sightseeing around Calgary, then spent the evening at the hotel, having dinner and spend hours in the hotel waterpark. My kids had a blast, and they were good and tired at bedtime! Staff was extremely helpful, courteous, and professional. I will definatley be back.

"Good hotel"

5
20/07/2017

We spent half a day and one night at this hotel. The lady at the reception was charming and helpful. The hotel is extremely well kept. It is children friendly. Has a water park in the hotel for kids. The room was very spacious with a TV, fridge,microwave and coffee and tea facilities. We ate dinner in the dining room which was good. The waitress was lovely and offered information. I highly recommend this hotel for a night waiting for your early morning flight. The hotel runs a shuttle service from and to Calgary airport. Very polite drivers.

"Wonderful and very helpful Staff"

5
19/07/2017

Attended a wedding at Port O'Call and stayed three nights. The experience was wonderful. The staff were great from the people at the front desk to the chambermaids. We especially liked Myrna in the Restaurant/Bar area. There were a lot of family there so very busy as also celebrating a birthday on the Friday night. She took everything in stride, and served us really well - food and drinks for about 30 people. They were decorating the hotel for the Calgary Stampede (we were there one week before) and it looked great. We even had a cake in the lobby for Canada Day (July 1st) and sang O Canada. In the evening, they let the wedding party into a meeting room on the top floor to view the fireworks, something they didn't need to do but was much appreciated by all. The rooms are really, really comfortable and very clean. Would definitely recommend this hotel. Very close to the airport, but not really in the flight path, so not noisy. The pool and water slide area is lots of fun. We adults enjoyed ourselves immensely. It's also just a short walk to Tim Horton's if you have to have their coffee in the morning. The hotel is in an area where you can't really walk anywhere - that was the only disappointment.

"Very Pleased"

5
18/07/2017

I have had many stays at this hotel and it has always been a pleasure. The staff are pleasant & accommodating. The hotel is clean and although older, has been updated. This is my go to hotel in Calgary. It is close to the airport and very good access to the freeway system to allow for easy travel within Calgary

"Great hotel amenities and friendly staff"

4
17/07/2017

recently stayed at this hotel, and it was great, the staff was friendly, went above and beyond to meet our needs, the pool facility was amazing! my self and my husband and our children had so much fun!

"5 BIG Bubbles! (Stars)"

5
17/07/2017

Wow. This hotel excelled in fast and courteous customer service, modern decor, location, and amenities. The rooms were large, modern and comfortable. The waterpark is a huge plus and the best I've seen in a standard hotel. There is also a pool and hot tub on the bottom floor with a sauna in each change room. I almost missed this but highly recommend it to adult travellers (I've paid to visit day spas that couldn't match this quiet oasis). A buffet breakfast could be added for $15/person. The price was also great. Don't miss this gem!

"Great Hotel"

5
13/07/2017

I have been staying at this hotel for many years. They continue to upgrade and really make your stay perfect.The entire team at the Best Western Port O Call always look after your stay. I would never consider another hotel.

"Great water park! "

4
12/07/2017

We booked this hotel specifically for the water park. We stayed only one night. The room was a typical hotel room. The hotel was fairy quiet at night. No complaints about room. The water park was great. Two awesome slides. My 6 year old had a great time. We saw some discrepancies in what time the pool/ water park opened. In the end, we got in earlier than the posted time. Also, there is a separate pool attached to the gym. This pool opens earlier than the ware park. However the water is cool and it's a small pool, so kids get bored after not too long. In the opening, the hotel had a great buffet breakfast. This was included in our specific hotel package deal. We could come back again, just to use the water park!

"Fun family hotel with gluten free dining!"

5
07/07/2017

This hotel has it all for families. The gluten free menu and staff that understand the needs for someone traveling with celiac disease makes this hotel top of our list. The waterpark in this hotel is perfect for the kids to unwind and the free underground parking is super convenient!

"Jensen Family Reunion "

5
07/07/2017

Our family of 57 gathered for 2 nights to celebrate our parents 60th wedding anniversary on the July long weekend 2017. This hotel was the perfect venue for us. The rooms were great, especially the suites. The complementary breakfast was fabulous. We thought the staff needed special recognition. They were very accommodating, especially Virginia! We arranged to have a special supper on Saturday night to celebrate and when the staff found out it was our parents 60th anniversary they brought out a beautiful dessert especially for them. We would highly recommend this hotel, there is lots to do for all ages.

"Great Stay"

5
06/07/2017

Kids really loved the water park and we enjoyed late night room service of delicious appies! It was also super convenient to get passes to local attractions at a great value price. I would recommend this hotel and have often. This is where we have stayed every time we come to Calgary.

"Great family trip experience"

5
04/07/2017

room was very coumfy and clean for a great price , the pool and water slides were exceptional my family had alota fun in the evenings enjoying the pool. The staff were a delight to interact with extremely friendly and helpful

"Great family hotel!"

5
04/07/2017

This was an amazing hotel when traveling with family. They have great service, friendly staff, clean rooms and a great water park for the kids. Food was good, and kids were free for the buffet because of their age. My family loved staying there!!

"Great for business near the airport"

5
04/07/2017

I have stayed at the Port O'Call on a few week long occasions and am always very pleased with the service and quality of the hotel. The waterpark is great fun and the separate hot tub and gym area for a quiet soak is always a highlight of the trip. Proximity to the airport is convenient and I do not notice any outside noise as I had expected.

"Enjoyable and relaxed"

4
04/07/2017

We have been coming to this hotel for years now and my experience has always been very good. My children love the water park and the amenities. The area has many dining places close by and other attractions for the children

"Best pools and slides!"

5
29/06/2017

This hotel was one of nine that we stayed at during our move from Oklahoma to Alaska. The kids absolutely loved the water park with slides and hot tubs. They thought the main pool could've had a deep end though. We also enjoyed the regular hotel pool and hot tub as well as the exercise room and stream rooms! We stayed two nights and went to Winsport on our day off driving. The bar was nice for a late date for Mom and Dad. We would definitely stay here again. Wish there was complementary breakfast but overall an excellent stay!

"Can't say enough good things "

5
28/06/2017

Staff was amazing letting us check in at 7 am with no added charge after driving 12 hours with a infant and toddler great pool for kids they offer life jackets as well as a warm water kiddie pool,also a second pool for adults who want to just Want to swim laps without being bothered by kids or slides amazing deep soaker tub comfortable beds. Great little coffee bar to grab quick breakfast items to go. We ordered room service a few times always prompt hot and delicious.Hotel offers discount ticket prices on zoo etc which is a great value .I can't say enough good things it's truly a hidden gem in Calgary amazing value and so worth the short drive to shopping etc will be out go to hotel when visiting Calgary

"Great Hotel"

4
26/06/2017

This property is close to the Calgary Airport and offers a complimentary shuttle service. Check in and out was quick and easy and the staff were all very friendly and helpful. We had a room with two queen beds, mini fridge, microwave and coffee maker. The room was clean, beds comfortable and we loved having an additional sink just outside the washroom for brushing teeth and washing hands. Wifi worked well in all areas. The property was renovated not long ago and looks great. There is also plenty of complimentary parking for guests. The breakfast buffet was excellent and the server always made sure we had everything we needed. There is a fairly large water park located in the hotel including water slides, kiddie pool and hot tubs. They provide life jackets which is great for younger children. There were plenty of towels for guests at all times. Great hotel for a stopover or for a staycation!

"Best Value"

5
26/06/2017

Majority of the time we go to Calgary this is the place we stay. The rooms are clean and the staff are amazing people. The kids really enjoy the pool. The hotel maybe located close to the airport but you can barely hear the planes. Lots of close by amenities from fast to fine dining.

"Love this hotel"

5
25/06/2017

We absolutely love this hotel from the huge Clean rooms, friendly staff, comfortable lobby with Comfortable chairs & amazing pool that's warm separate kids pool, water slides & hot tub! Absolutely loved staying there can't wait to go again!!

"Great for families"

5
21/06/2017

Lovely hotel with great waterpark for kids! Breakfast has a great selection of hot items and fresh fruit. Large room with ample room for a cot. Friendly staff. Room was clean with comfy beds. Good location close to the airport and zoo. Good prices on packages for calaway park. Will be back for sure!

"Great Hotel"

5
21/06/2017

We stayed overnight at the last minute which I booked through a third party site (paid to the third party). I phoned and asked for a king-sized bed which the desk clerk kindly agreed to. The front desk staff was very attentive and quick upon our arrival and even followed up with a phone call to see if everything was to our satisfaction. The room was super clean (even the tv remote was in a bag indicating it had been cleaned). The bathroom products were very nice and the bed super comfortable. The breakfast buffet the next morning was delicious and very good value, the wait staff excellent. I would highly recommend this hotel. We didn't get to experience all the amenities but I'm sure they were equally as high quality.

"Best hotel in calgary"

5
20/06/2017

This is the only hotel I stay at. Great customer service friendly staff. The water park is great for kids. The breakfast buffet is amazing. They treat you like you are family. All in all good price great people worth the stay!

"Perfect for Families with young children"

5
20/06/2017

The pool and waterslides are a blast. The family room suite fit my family perfectly. The service was great and the staff was friendly. I would recommend this Hotel to anyone. We forgot our daughters jacket at the hotel and I contacted them and right away they mailed it to us.

"great stay"

5
19/06/2017

overnight stay, great shuttle from airport, kind staff, clean and confortable rooms. Dinner was great and appreciated the espresso bar with fresh bakeries for breakfast., service and food quality and reasonably priced.

"Family Fun"

5
13/06/2017

The Best Western Plus Port O'Call Hotel, Calgary, Alberta is a great place for a family get-away. The pool area is wonderful with waterslides, pools, hot tubs for all ages from toddlers to grandparents.

"Nice hotel and professional staff"

4
13/06/2017

We have stayed here multiple times and have always enjoyed our stay. Comfortable, good memories, clean. We hope to return sometime. It is convenient in terms of location to the airport. Recently remodeled.

"for water kids"

5
11/06/2017

We stayed Cabana Room (2Qween beds, pool side room) that directly connected to the swimming pool. My daughter was so exited and we loved own patio too. Only one thing if you want to go sleep early we recommend to have earplugs. It is pretty noisy until the swimming pool closed (10pm)

"General"

5
11/06/2017

Excellent place to stay will be back. Staff went above and beyond to make us feel comfortable. The location for us is perfect for shopping (close to Crossiron Mills shopping center and for catching a flight.

"Always love staying here!"

5
09/06/2017

The hotel and it amenities are excellent! But it is the staff that make it for me and my hubby! From Mo, Rene,Sonja, and Kavish at the front desk. To Virginia, Janet, Jenny and Ravi in the Restaurant!

"Calgary Vacation"

5
04/06/2017

Would highly recommend this location to anyone staying in Calgary. Rooms were very clean, all hotel staff was very friendly and helpful. The lounge has really good food and great staff! The breakfast buffet was delicious and staff was amazing!

"Port O' Call Calgary"

4
04/06/2017

We choose this hotel for several reasons. We often travel and they have reasonable rates for underground secure parking. The staff are wonderful (ALWAYS). Price is reasonable rooms are clean and has free shuttle to and from the airport which is only about a 10 minute ride. Now that's impressive.

"Great"

5
03/06/2017

Great price for hotel, kids loved the pool. Friendly, professional staff. No complaints with anything. Would not want room with door going directly into pool if was not travelling with kids. Lounge was good supper.

"Best Western Port O Call"

5
01/06/2017

I took my grandson to this hotel last weekend. The staff at the front desk were very welcoming, friendly and helpful. I chose this particular hotel because, the reviews on their waterpark were very good. My grandson loved the slides and was happy that there were two pools to choose from. The main pool area has two awesome slides. The rooms were spacious and clean. The view from our room was amazing. We could see all of downtown Calgary skyline and the majestic Rocky Mountains in the background. I will most definetly be back with my grandson for more fun times!

"Best hotel ever"

5
31/05/2017

We have stayed at many many hotels and have never been as pleased as this stay. The hotel is very lovely all around. The water park is soo much fun and loved that there was a toddler area for my little one to play too. They have lots of life jackets available for the littles to use as well. The only downfall was we had family in town that wanted to come and swim with us but weren't allowed because they were not guests and all guests require wristbands to use the water park. We ate at the restaurant and all the food was Delicious! Our hotel room was huge, we had 4 adults and a toddler and we had tons of room. Very spacious. I highly recommend staying here and this will be my hotel of choice for future Calgary stays!

"EXCELLENT!!!"

5
29/05/2017

Excellent place to stay, especially for families! Excellent water park. Very clean and very kind, helpful staff. Will be staying here again! Breakfast was a delicious buffet style with fresh food. They sell tickets to the zoo & new space centre for almost half of the price you would have to pay at the door of those places. Lovely hotel.

"excellent!"

5
29/05/2017

will be coming back! great place, amazing staff!t we checked in with 4 kids, the reception knew they were looking forward to the waterpark so they offered us a late check out so we could benefit from our stay to use the pool!

"This hotel meets all of our family needs for business and plasure"

5
29/05/2017

This Best Western is a truly all service hotel., It meets our family needs for pleasure and business I have no trouble recommending this hotel. The hotel is structured for family pleasure and when on a business trip it meets all of our needs being close to facilities in Calgary and having the business requirements a hotel needs.

"Great family fun"

5
25/05/2017

We travelled to Calgary for a family vacation with a 2 year old and 3 year old. We stayed at the Best Western Port O Call. The staff were very friendly and helpful. They made us feel like VIPs.the hotel was very clean and quiet. The rooms were extremely comfortable and made traveling with kids easy. The hotel has a great little water park, which we enjoyed daily, and good restaurant options for kids and adults alike. In addition, they offer discounted tickets to the family tourist attractions (e.g. Calgary zoo and Telus Spark Center). All in all this was a fantastic vacation and hotel. I highly recommend it.

"Best while flying out west"

5
24/05/2017

Staff made me feel like an old friend, very welcoming. The room was clean and modern. Very comfortable. Jetz bar served delicious, quality food at a reasonable price. On the whole...very good... I'd stay again.

"Wonderful suprisr"

5
22/05/2017

My family took a trip to BC and decided to stay for 2 nights and booked this hotel because of the price. My 4 year old and 2 year old as well as myself loved the pool. The rooms were well kept and clean. The staff was very friendly with a last minute check in and then another night added.

"Always a favorite"

4
19/05/2017

Love the atmosphere although it is getting a little dated. Staff is always good. Always clean. The pool area is the strong point. Kids love it! Restaurant food can be a hit and miss but is okay. The staff at restaurant is friendly. Will stay our Calgary hotel choice

"3 days training in Calgary, Alberta."

4
18/05/2017

The Best Western Port O Call hotel is where I stayed. I found the hotel to be very close to the training center. It is easy to get to and also leave. It is located just off McKnight Blvd. and has easy access to Deerfoot. (#2 highway). I ate in the main restaurant every day for breakfast and supper and had very good selection and well prepared meals. They have 3 offerings each from 2 different, local, craft breweries. The staff are very friendly and helpful. The housekeeping was excellent, the room was spacious and well presented. I am only concerned with two aspects for a hotel room, a comfortable bed with nice linen, and a functioning bathroom. The Port O Call had both. It looks as though the floor I was on(2nd) has been recently renovated, as well as the lobby and main dining room. All this for $130.00. per night. There is underground secure parking available, though I did not use it, it was offered. Over all, this is a very nice hotel. I cannot make a negative comment as the stay was most enjoyable, with no detraction. I will definitely stay here my next trip to Calgary.

"Business to pleasure!"

4
18/05/2017

My stay at the Best Western started off for business, but I extended my stay for pleasure as well. The staff is lovely, and my overall experience with the hotel was wonderful. They are definitely my go-to hotel when I'm looking to travel.

"First class service"

5
15/05/2017

This was my first time staying at a Best Western Plus, but it will not be my last. Although the hotel is a little older than some nearby, it made up for it with excellent customer service. The front desk staff were so friendly and made me feel like a VIP!

"Quick Stay"

5
11/05/2017

We chose to stay at an airport hotel the night before an early morning flight. The BW Port o'call was in a convenient location, free shuttle to and from the airport and affordable parking for the week. We checked in late and left early so we could not make use of the many amenities at this property. The breakfast area looked great as well as the pool area. I would recommend this hotel for all your needs in Calgary.

"A Fantastic Hotel"

5
09/05/2017

This hotel is almost totally renovated from top to bottom. I've stayed here many times and it's always extremely pleasant. The staff are outstanding and really make the stay special. The rooms are spacious, well appointed and extremely clean. If you have kids the pool is amazing, with waterslides, a shallow pool and a kids play area. I always look forward to my stay here!

"Best hotel in calgary"

5
09/05/2017

We stayed in this hotel in may, a family trip to Calgary and had awesome experience. My kids loved the swimming pool and slide. Room was well decorated and cozy. Quite and cozy room close to airport. I recomand this hotel to everyone.

"Awesome Birthday Party Location!"

5
09/05/2017

We celebrated my daughters 10th birthday with a girls hotel sleepover and waterpark party. We booked two cabana rooms right off the waterpark and had a blast! The hotel is very nice. The room was very nice. Yes the waterpark was a tad loud from the cabana room BUT thats what you get for booking a cabana room. I booked it for the sheer convenience as we had 5 10-11 year old girls running around and this was the easiest way. HIGHLY recommend booking this hotel for this type of birthday party...or for any reason at all.

"Great Place to Stay"

4
08/05/2017

Great place to stay for the money that was paid out. Price was a little high, but still ok. Location close to air port and was able to get every where else quickly that we needed to be. Great staff and great food. Water park was great for the son, he had a blast.

"1 Stop Shop"

4
01/05/2017

When you walk in the doors you feel like your at a resort. Excellent for the kids. Staff are fantastic. Food was good. Kids had a blast in the swimming area The gym has all the equipment for a good workout. The steam room is amazing.

"Fantastic hotel"

5
01/05/2017

They really went out of their way to correct a mistake with the site we booked through and we had an excellent time.. breakfast buffet is good and the Waterpark kept the kids asking to go back. We go to this hotel everytime we go to Calgary and everytime they've always rolled out the red carpet. If I were you I'd stay here in Calgary.

"Ok"

4
01/05/2017

We would have been more pleased if we had been able to use the pool .. should have seniors hour as there was a hockey tourney with lottsa kids and we could not get near the pool .......a place to relax wasour goal and a respite weekend as we come here often with our kids .

"Great hotel, AMAZING STAFF"

5
30/04/2017

This hotel has so many amenities. Pools, hot tubs, water slides, gym, many delicious options for food, lots of places to sit to relax or work. Super comfy beds and pillows. Very clean! What blew me away the most was the EXCELLENT customer service! Everyone was so friendly, welcoming, and helpful! I will definitly stay here again!

"Cozy, hospitalbe, perfect for the for families!"

5
29/04/2017

We stayed here before flying out the next day. We had supper and breakfast at the hotel. Both were very delicious lots of variety and very friendly staff. The kids loved the pool and water slides. It was very clean and set up very nicely for spectators.

"Great water park"

4
26/04/2017

We come to this hotel often for mini vacations. The kids love the water park, keeps them busy for hours. The staff are friendly, the rooms are clean, room service and restaurant serve good food. We will return.

"Excellent"

5
26/04/2017

Most accommodating. I injured my leg during our trip and could not walk unassisted. We decided to stay the night and when we arrived by shuttle, they offered me a wheel chair for my use during our stay and a room with a walk in shower so that I did not have to try to climb into a tub. We have stayed at the Port O Call before, but after the exceptional service this last time. We will make this our main stay hotel whenever we travel.

"Great hotel"

5
26/04/2017

Loved the pools! Kids had a fantastic time! We will definitely be back in the future! Clean rooms, great breakfast buffet, beautiful lobby, and pool areas. Bed could be a bit more comfortable, other than that, great hotel!

"A great hotel for business or pleasure"

5
23/04/2017

As a Westjet employee it is always a pleasure to stay at this location. It is clear that management is doing a very good job at this location since many of the employees have remained the same over the years. The staff are very familiar with our needs and go out of their way to make our stay enjoyable. They recognize us as returning Westjetters and make us feel very welcome. I always request this hotel when coming to YYC for Westjet business. While I do not use it, this location also has a fantastic, indoor water park and appears to be a very family friendly location.

"Weekday Stay"

5
22/04/2017

We stayed here for a Wednesday and Thursday night. The rooms were clean and spacious. The water slides and toddler pool was excellent. The on site restaurant had great food and was incredibly accommodating towards dairy and glutton allergies. Only critic is that the internet was almost unusable during peak times, could definitely be upgraded. This will likely be our go to hotel in Calgary.

"16:30"

5
20/04/2017

very awesome hotel and amazing staff. they really were polite and always went above and beyond for my wife and I. The restaurants was ok but could have had more items on their menus and the closing times were too early.

"Great stay"

5
19/04/2017

We arrived late and left early the next day. Just a needed night stay at the end of a vacation. We had a short stay but everything was perfect. Very friendly staff and quick in and out. Great room and I love their pillows lol. We will be staying here again in the fall and I hope to get to the great pool area that we saw.

"Best hotel in Calgary!"

5
19/04/2017

The Best Western Port O Call in Calgary is truly the best hotel I've stayed in for short family vacations or stop over for connecting flights. It offers absolutely everything: great staff in all areas, freshly updated rooms with great decor and comfy beds, the best pool with waterslides and hot tubs, awesome restaurant and lounge plus a coffee bar, fitness room, racquetball court, second swimming pool, salon, underground parking, and shuttle service to and from airport. It really lacks nothing. Terrific location in NE for airport, zoo, downtown, Cross Iron Mills shopping - really very easy to get anywhere because it's so close to Deerfoot Trail. And a very reasonable price. We actually visit Calgary more often because of this great hotel !!

"Forgot My Swimsuit"

4
18/04/2017

I came here for a wedding ceremony and reception. The basement has few nice meeting rooms that are easy to organize. They also have a ballroom with a decent dance floor. The food was really nice, in a buffet style format. The swim areas are great. I forgot my swimsuit but they have slides, pools, hot tubs. And in the basement with the boardrooms there is an exercise room with it's own quiet pool with hot tub and steam room. The hotel is a bit out of the way from conveniences but is close to the airport for those coming in and going out of town. Keep this in mind if you are a light sleeper.

"Moe is the man"

5
18/04/2017

Moe the best there is, the best there was, and the best there ever will be! His honesty and high quality demeanor has rubbed off on all the staff there. They need a free breakfast and a better gym. I have stayed at others in the area but the Port is quieter cause its made of concrete and not OSB wood.

"Port O Call"

3
13/04/2017

Stayed for two nights with my two kids. Duvet was thin so it wasn't a comfy sleep, wingback chair was dirty, swimming pool towels were hard as a rock and the room was dated. My family and I wouldn't stay there again.

"Excellent hotel"

5
11/04/2017

Very professional staff and rooms are clean and comfortable. Excellent water park for kids and their Sunday brunch is terrific. You are greeted with a smile from the friendly check in staff and that goes a long way in starting the hotel experience off on the right foot.

"Rivals Disneyland"

5
09/04/2017

The hotel is brand new inside, spotlessly clean, everything works,staff friendly and courteous. Waterpark was so so fabulous, we stayed three hours and hated even then to go to the room. And the price was reasonable. It was as pleasuresble as staying at the Disney pier hotel in Disneyland. Can't wait to go back. My ( just) 3 year old grand daughter would not quit going down the BIG water slides. She also enjoyed the toddler water slide park and the hot tubs. Great place.

"Best Customer Care"

5
08/04/2017

I felt valued and important to the staff. Instant service was always there for me, every step of the way. From my room to the front desk, to the restaurant, coffee shop, pool, to luggage assistance. Service was instant, friendly and the staff always asked if there was anything more they could do. Thank you very much!

"Disappointing service "

2
05/04/2017

My husband, my 7 month old, and I spent 4 nights here. My husband was taking a course in the hotel. I agree with the other reviews that state that the hotel cares more about their renovations then their guests. I called the front desk at least once every day of our stay asking them to stop making so much noise in the hallway, in the adjacent rooms, etc because I have a baby who needs to nap. Only once did the noise actually (temporarily) stop. Water park is ok, cold pool. Restaurant was not good for lunch. Room was clean and spacious, but couldn't rest in it during the day due to the noise that started every day around 8:30 am. Not impressed at all with the lack of customer service. We paid good money to stay here. Will not be back.

lisajma, Director of Sales at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Dear Chelsey V, It is unfortunate, that we have left you with such a bad impression of our hotel and service. We do take customer service seriously and will use your feedback to ensure that we are more aware of our customers' needs. When you notified our front desk, I believe there are something's we could have certainly done better, by simply asking the right questions to better understand, our agent could have suggested having your room moved to a quieter location, as, not all floors are being renovated at once. I will review with our team to better service our guests. I would like to personally welcome you back should you allow us the opportunity to showcase what we are truly made of. Thank you for your sharing your concerns and please feel free to reach me directly as I would be happy to make things right. Regards, Lisa Marthaller Senior Sales Manager

"A great place to stay"

5
03/04/2017

Friendly staff, clean, comfortable rooms, and great food. We come to Calgary every year for a baseball draft and stay overnight. The Port o Call does not disappoint. We are happy to make our reservations with them.

"Totally depends on purpose of visit"

4
24/11/2016

The hotel is past glory. The waterpark is totally vintage. The rooms are comfortable but tasteless. Now, I stayed at the hotel because of a meeting, which made sense. It is close to the airport (free shuttle). It is close to a decent size shopping mall (Sunridge). I prefered having my meals elsewhere, since I do not enjoy breakfast buffet or hotel food in general. The bar is a good option for a more informal meal and a cool drink. Angela is most amazing receptionist I have ever met. She is very service oriented, interested, smiley and helpful. In general the staff is very pleasant and well trained.

"Perfect hotel and location "

5
24/11/2016

Stayed at BW Port O'Call for business. It was nice to be greeted with great smiles. The hotel lobby is very nice. My room was large and very clean. Ordered room service. It was quickly delivered and meal was good.

"Greatplace"

5
21/11/2016

Awesome amenities and comfort for people brining kids. Above and beyond along with great value. Pool area is fantastic. Staff is accommodating. Breakfast buffet is great so you don't have to leave the premises.

"Close to airport and highway"

4
19/11/2016

The Port of Call was in Calgary when I lived here in the early 80's. It has been very tastefully up dated. The restaurant was good for both breakfast and dinner, and the prices are very much in line compared to some on the other hotels in the airport area

"Nice surprise!"

4
02/11/2016

We stayed in the honeymoon suite. A very comfortable and spacious room! The staff in this hotel are awesome, from the front desk to housekeeping, everyone we interacted with was so friendly and helpful. We ate at the restaurant and the service was fantastic and the food was delicious! We did hear airplanes (to be expected from an airport hotel) but it was not as loud as we expected it to be. The only complaint is there was only sheers on the windows and would have appreciated black out curtains to get a bit more sleep.

"Calgary Trip"

4
02/11/2016

Staff were very helpful and pleasant, bed was very comfy, Lounge was relaxing. We lived in Calgary for more than 10 years and have moved to BC in 2010, we never had any experience at this hotel whether it was for leisure or an event. Needless to say, we would definitely stay here again if we visit Calgary again.

"We stayed 3 nights in this lovely hotel"

5
02/11/2016

Our stay was absolutely fabulous !!! The front desk people ( I'm sorry I cant recall your names ) go above and beyond !!! They pay close attention to details and always remembered our names when they spoke with us !!!!! Our room was spotlessly clean and fresh. The pool is outstanding!!! We ate several times in the Sky Harbour Restaurant, with the fabulous buffet available for any meal. We had the pleasure of meeting Ravi at the restaurant and he personally attended to our every need !! Ravi we love you !!! Our nine year old boy also enjoyed his stay.... something for everyone !!

"Good Pub, great gym and pool"

5
01/11/2016

I stay here when I need to fly out of town. The amenities in the hotel are great, the rooms are always fresh. The heated underground parking is fantastic and reasonably priced. A must in a cold Calgary winter.

"Layover say"

5
28/10/2016

I picked this hotel because I have stayed here many times before and the staff have always been more that helpful. The hotel is always well decorated and clean, the beds comfortable. I will use this hotel again.

"Love this Hotel!"

5
26/10/2016

We stay at this fabulous hotel whenever we are in town. It is usually whenever we are preparing to fly out somewhere but have stayed here for a couples weekend. Friendly staff and clean spacious rooms!! I highly recommend it ??

"Port O'Call 1978"

4
24/10/2016

Was working at Chemex Labs (AB) Ltd since 1976 and was one of the original patrons of the pub and cabaret. We held many events at the Port including Stampede week and Christmas parties. Miss the Hot Irons and Popcorns cabarets! What a party in 1985. Just about drowned in the Jajuzzi suite. Sweet Memories.

"What a wonderful hotel!"

5
24/10/2016

Our son ( and then future) daughter-in-law, planned their wedding to happen in your hotel. They also asked for a block of rooms for guests. Well we were in those rooms this last week-end. Although we had a small problem with the main door on our room they quickly dealt with it and were so very good about it. I thank them so much for that. As for the rest of the hotel it was just amazing and can't say enough good things to say about it. The bed was so comfortable, the water park and downstairs pool/hot tub/steam room were wonderful. I even went down all slides. We went to the bar and shared natchos/calimari with our son which were delicious! and 3 mornings in a row..we would eat breakfast in your cafe. Virginia was very good and made us feel at home there.. many kudos to Virginia. Will add a pic of herself and I..she was so good to get her pic taken with me.If I was to offer any suggestions it would be to hold onto Virginia, shes a keeper! :-) Also the staff on the front desk, they were so good as well. We sure hope we get to stay in your hotel again and we are so happy our son and wife chose your hotel for their wedding.Thank you all so very much for the great hospitality and the wonderful service.

"Business trip - 8 night stay"

4
24/10/2016

Just returned from a 9 day stay at the Port O'Call while working nearby for business. Location was good for me as I was working fairly close by, however there wasn't much else close by in terms of amenities. the room was large with a nice big comfortable bed. Sleeping was never an issue. Close to the hotel yes, however no issue with plane noise. Breakfast was very good - the continental an offer was more than sufficient for a good start to the day, if a little cold on a couple of days. Reception staff was helpful and attentive. Used the airport shuttle bus once which runs once an hour for free, a nice touch. The Jets bar does really good chicken wings with a nice offer on during some sporting events. Fairly good beer selection as well. Only ate in the restaurant a couple of times due to other commitments, but found it to be good food. Large selection too. Never tried the pool area so can't comment, although I had feared the reception area would be overrun with kids, which it wasn't I was pleased to find. Overall a good stay - hotel looks a little dated from the outside however when inside it does all it needs to. Some extra storage/hangers would help though for the likes of myself who is staying for a number of nights. Big comfortable bed though was a bonus. I'd have no problems recommending this hotel for anybody travelling to the area for business for a few nights.

"great for the family"

4
19/10/2016

pertty nice place kids loved the water park room was clean staff was nice wifi was acceptable (as an IT professional this is a hot button for me) NO free breakfast! well i guess it cant be all good . .

" Ministry ambassador "

5
19/10/2016

Stayed overnite Great accommodation. Love underground parking. Organized a hot breakfast 10 people. Great meal. Room was okay. Catering (Anne) our hostess was perfect Virginia in catering was helpful and an asset.. Reasonable price

"Excellent hotel"

5
18/10/2016

We had a large room with a king bed and sofa. The bed was very comfortable. The room was nicely decorated. We appreciated having an extra sink outside of the bathroom area. The countertops were modern-looking. Airplane noise was very minimal. Front desk staff were very helpful. We didn't have a chance to use the hot tubs but it was nice to know that there were two spa areas. They both looked inviting. There were a few restaurant options although no continental breakfast. The hotel was very easy to access when we arrived from the north (Deerfoot Trail) and it was very easy to find our way west along Stony Trail when we departed.

"Awesome Fun, but cold pool! "

5
17/10/2016

It was a wonderful experience. ALL the staff are friendly. The room service was great! Super clean! The pool is great fun. The only draw back is the pool room itself is freezing. Going up the stairs to the slides you FREEZE! And the pool water isnt overly warm either. Used the hot tub a lot to warm up quickly. But other then that it was perfect!

"WEEKEND IN THE CITY"

5
17/10/2016

Another good weekend in Calgary, kids love it with the water park and the optional second pool area. Nice to have underground parking and it is a great choice for families needing close proximity to the airport and shopping!

"Absolutely amazing"

5
16/10/2016

This is certainly the "best" Best Western I have ever visited. I would have thought it was much more upscale brand. The rooms were lovely. The service staff was professional and friendly. The dining room was extremely well staffed and the food was marvelous.

"Excellant Stay for families"

5
14/10/2016

We booked a room at this hotel last minute and upon arriving we asked if we could get a room close to our son and his family. The staff were very accomodating finding us a room across the hall. We checked out the next morning but realized a couple hours later we would need rooms for another night so went back and once again the staff was able to get us in rooms similar to what we had after checking with cleaning people. The hotel has a water park and a kiddies pool as well as 2 hot tubs which we enjoyed. All the staff greeted you with smiles and went over and above to make our stay an Excellant one we would definitely stay there again when in Calgary Also free underground parking.

"Not impressed"

3
14/10/2016

Was not impressed that both nights of our stay there was a small child banging on our door. I complained the first night but nothing was done as it continued. There were someone wearing dirty shoes in the pool area and there is a sign that says "no shoes" and 2 hotel employees were looking at him but said nothing. There was a kid skateboarding in the lobby when we checked out but the staff said nothing

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Colin S , Thank you for taking the time in posting your review during your recent stay at our hotel . Every Guest Every Time is our action to ensure the comfort of all of our guests as one of our commitments to the brand and our valued guests. we do take all concerns seriously , upon further investigation I've learned that the guests near your room had a toddler whom inadvertently had disturbed you on one occasion , Our Rooms Manager did the "right thing " upon your checkout . Please accept my sincere apologies for the other distractions that may have added to you not having a positive experience with us. I will be reviewing feedbacks with our team in order to learn and improve our processes . Your Caring attitude and great intentions are much valued and appreciated. Look forward to your return to us very soon. C Young , General Manager

"Excellent choice for extended trips"

5
13/10/2016

We were booked on a very early flight so we stayed overnight and left our car there. VERY REASONABLE!! They have bus shuttle to and from the airport. The return shuttle was too long of a wait so we took a cab ($25.00)

"Best Hotel by the Airport"

5
13/10/2016

We loved our one night stay at the Best Western Plus Port O' Call hotel. We booked the room on air miles so it was even FREE. The rooms were very large and comfortable and clean. The pool was a very big hit with my girls. Two waterslides and lots of other fun places to swim. We really enjoyed our stay and will be back when we pass through Calgary again.

"Great stay at this hotel"

5
12/10/2016

I have to start by saying that our first night at this hotel was a bit disappointing, due to smoking in an adjacent room. When we complained the following morning, it became evident why this is a highly rated hotel. Both staff person Robin and the hotel manager took our concerns very seriously, and went above and beyond to make sure the balance of our stay was exceptional. Problems and issues occur at every hotel...the difference is how it is handled. My husband and I left with a high regard for this hotel, and we will definitely be back.

"Great Value"

5
12/10/2016

Spent 2 nights at the POC hotel and was pleasantly surprised with the accommodations. The check in was quick and the staff were friendly . My room was spacious and very clean , and even though the hotel is located close to the airport , the noise from aircraft landing and taking off was minimal. I was on the 6th floor and really didn't notice most of the time. The fitness room was a 6 out of 10 ( one pce of equipment was out of order ) , but the large steam room was great , with a large supply of towels on hand in the change room. I didn't use the pool , jacuzzi or water slide , but the entire area was clean and looked enticing. All of the staff were friendly and helpful and made my stay all the more enjoyable. Room service was quick as was the service in the restaurants located in the hotel. Parking is available outdoors or in the hotel parkade underground. I would definitely stay at the POC again and would recommend it to my friends.

"Very recommandable hotel"

5
11/10/2016

We stayed in the hotel for one night before picking up our camper for a longer tour through Canada. They picked us up at the airport, transfer is every hour on request. The hotel is located in the vicinity of the airport, not downtown. Check-in went ok. We had two rooms and both were very spacious and clean. Bathroom was ok too. They are providing parking lots for free. We had dinner and breakfast in the hotel, as no other restaurant was close by in walking distance. The dinner was very good including service. Also the breakfast was very good, no only offering the standard american breakfast, but also fruits, cereals and others. They do have a large swimming area inside the hotel, mainly for kids entertainment. We used the pool in the basement instead, which was also very good. All in all, no complaints, a hotel was all amienties, a very good restaurant and an excellent service at a reasonable price.

"Excellent choice, convenient to Calgary airport"

5
07/10/2016

Nothing missing at this hotel! Loads of amenities here! They have everything you might want in a hotel, including clean and comfy beds. We took advantage of their airport shuttle service and were given late checkout privilege. Room rate was quite reasonable too. We especially recommend this hotel for families and seniors....also a good choice for business overnights.

"Good Hotel Near Airport"

4
03/10/2016

This hotel is within a short drive of the Calgary airport, located in the NE of the city. VERY enthusiastic welcome. The room, which was very clean, included a microwave and bar refrigerator. There is a separate sink and mirror located outside the bathroom, which would be very convenient if the room was being shared by two or more persons. There is a large indoor parking garage. Besides a "water park," with pool and hot tub, there is, on the basement level another hot tub and small pool with various kinds of exercise equipment. The "water park" may at times be awash - pun intended - in children, so the basement level can be quieter. I had two disappointments - I found the mattress FAR too firm for my comfort, and although the desk chair in the room was comfortable, neither of the two upholstered chairs were.

"Great Hotel for a Family"

4
03/10/2016

We stay at the Port o Call every summer because our children love the waterpark. Rooms are spacious and beds are nice. This hotel is very close to lots of restaurants and Cross Iron Mills. I'd recommend it!

"No Hot Water!!!"

1
02/10/2016

Right after checking in last night my partner took a two minute shower before the hot water completely ran out. I had to have a cold shower before bed and even when I got up this morning the water was still cold.

"Excellent service!"

5
02/10/2016

Had a birthday sleepover for my daughter. Everyone was patient with the kids, courteous, and the facilities were great! Rooms were clean and the staff were awesome. Nice to see management around as well.

"Wonderful place for families"

4
30/09/2016

This is our 4 th time to stay at the BW Port O call. The water park is great for the children ( ours are ages 9 & 6). It gets very busy but the kids love it. We only live an hour away, but coming to this hotel is their special treat. They like it that much. The staff is very friendly and accommodating. The room is always clean. The beds are comfortable. Altogether you can't go wrong.

"Great Stay nicely renovated suites"

5
28/09/2016

Stayed here with my daughter. The staff is welcoming and friendly. Rene at the front desk is a fun and fantastic person. He went out of his way to make sure that we were settled and had everything that we needed. Fantastic tubs in the rooms and the double sinks were a blessing for two women getting ready in the mornings. Large rooms and comfy beds. I will definitely be back if we need a place to stay.

"Always feel taken care of!"

4
27/09/2016

I usually end up here once a year. The service is always great. The food selection is great and at reasonable prices. The wings are fsntastic at Jetz Bar. There is also many food options nearby. There have been some renovations since he last time I was here. The tooms can use a bit of a facelift but overall it is clean!

"Excellent place to hang your hat"

5
26/09/2016

Excellent place to stay when in Calgary on the way out of the country or just arriving back in the country. My wife and I have stayed at this hotel several times and the quality of the product and the service are always top notch.

"Great Family Hotel"

5
23/09/2016

We can in late at night because the other hotel we booked did not have parking for our family vehicle. We were offered a room right away and to our delight the hotel had a waterpark. The kids were so excited!!! We were very thankful! :)

"First Class all the way"

5
21/09/2016

This hotel and its staff are amazing. First class food, service, rooms and accommodations. They could not do enough for us. Amazing all the way. From the moment I checked in to the checkout everything was done with great care to make our meeting and conference go smoothly.

"Great hotel, pull out couches need to be replaced"

4
21/09/2016

I love staying at this hotel with my family! We have three little girls and they love it there! We stayed in their nicest room (the suite) last time but have also stayed in the 2 queen room before too. Breakfast is awesome for the price!! The pool is great, staff is wonderful. The room was nice and clean. The only issue we had was the pull out couch. We have stayed at a lot of hotels and we expect a pull out couch to be a little uncomfortable because it's just a pull out couch but this one was painful! It was the worse pull out couch I've ever laid on and desperately needs to be replaced! I almost slept on the floor but ended up putting the couch back together and just squishing on there to sleep the first night. Staff took care of me for the next 2 nights and provided me with something more comfortable. It seems like the hotel is aware of how uncomfortable they are so I don't understand why they don't replace them or at least leave a memory foam on them so they are bearable to lay on. Everything else was great! We love this hotel... just really hope they replace those couches!

"Incredible!"

5
19/09/2016

This hotel was so clean and modern. Beautiful view of nose hill park too. The water park was so awesome to top it off! I will definitely be back! The staff were also very friendly and professional. You could hear some of the airplanes taking off but it did not bother us or our baby at all.

"Excellent Hotel "

5
13/09/2016

Spent a night here while on vacation with the kids. Good, clean hotel. Staff were very pleasant and helpful. Waterpark is excellent and tons of fun, 11yr old and 4yr old loved it. Breakfast is not included, other than that I thoroughly enjoyed this hotel.

"port o call inn calgary. Great hotel near airport"

5
13/09/2016

I like to use Port O Call Inn as my last stay in Calgary before I return home. I usually stay 5-6 days because of the large balcony I reserve because it gives me space and a little bit of home feel. the rooms are always clean, fresh and comfortable. The internet connection has improved greatly without problems. The Jet bar / lounge is great and the food is as well. It Is close to everything I need and if I need to get south, Deerfoot is nearby. Great staff and always ready to help with results. I don't go anywhere else but here...

"Water slide"

4
13/09/2016

This was a pleasure trip for my grandsons and I. Easy directions, great water slide. Breakfast buffet looked good however, was packaged foods that do not work with allergies. Staff was very nice from room staff to front desk.

"Wonderful hotel! "

5
12/09/2016

My husband and I visited here for a 3 day weekend. We stayed in a king suite, with a delightful Jacuzzi tub. The shower had body jets and was very spacious. The bed was extremely comfortable, and we loved having such a nice sitting area in which to read or watch the large flat panel TV. Given the location of the hotel the end of the runway, you would think that the room would be noisy. But it wasn't at all noisy we slept very well. The waterpark was a blast, I had a great time on the waterslides. What a great place for a family to get away for the weekend. What some people didn't realize, is that there was another smaller swimming pool located next to the fitness center, which also had a hot tub. So there really is a good variety of activities at the hotel for both families and couples! The staff were very friendly, and helped make our stay very enjoyable. The parking was free, and plentiful. The restaurant offered a fantastic Sunday brunch. We will definitely be back to stay at the Port O Call in Calgary! My only regret in our stay at the hotel, was that we left soda and cider in the fridge, because we were in a hurry to check out. I hope somebody ended up enjoying it!

"Excellent Hotel"

5
10/09/2016

Wonderful hotel and always clean and staff is very professional. The waterpark is amazing and the restaurants have excellent food. Overall a very very good hotel. Whenever I stay in Calgary this is the hotel of choice

"Comfortable and spacious "

4
07/09/2016

This is an older property with renovations to a portion of the hotel. Request for rooms on the tower side. Convenient underground parking with room key access. Only things not working in the room was the bathroom exhaust fan nor the blow dryer. Requested for a new blow dryer from front desk and it was promptly delivered. Conveniently located very near the airport but luckily you cannot hear airplane noise.

"Recent stay"

5
04/09/2016

Since my last stay they have changed the shuttle, no longer long wait times. I absolutely love this hotel. Best buffet I ever had. Rooms are always clean. Check in is fast, and extremely friendly! Jets has the best steak dinner, give it a try you won't regret

"Excellent and caring"

5
03/09/2016

I had a family emergency and had to rush to Calgary. I arrived late at night totally unprepared and distressed. Without going into details, the front desk were wonderful and very caring. The room was lovely and comfortable and breakfast was great, again with very nice staff. Thank you to all of the staff. Great job!

"Customer Service WOW"

5
02/09/2016

Had rental car trouble that kept us in Calgary another night- rechecked in as we needed a place for the night. During check-in, related to the desk person the rental issues that delayed our travel. At the end of the process, she handed me a small white bag with treats, stating " I hope this sweetens your night". I almost broke down right there, it was most touching after a very difficult day! We have stayed at this Best Western each time we flew into Calgary at the start of our biennial Canadian Rockies vacations. It is close to the airport and rates are quite reasonable, rooms are comfortable and definitely the customer service is remarkable. I wish I paid more attention to the name tag of that remarkable desk staff( rechecked in Aug 28). She deserves commendation AND we will keep coming back to stay at this BW whenever in Calgary.

"Best Staff in Calgary"

5
31/08/2016

This is a great hotel with excellent clean amenities. The staff put this hotel over the top, seriously they are wonderful and will do whatever they can to make your stay comfortable. The waitress Pamela in the lounge is the best waitress i have come across in years.

"great staff and care for their quests"

5
30/08/2016

The needs of their quests are top priority all you have to do is ask and they will make you happy. Lots of amenties to suite all interest levels. I wil definitely be a return customer and have suggested my stay to others also.

"Another excellent stay"

4
28/08/2016

This is the second summer we have stayed at the hotel and the entire hotel is clean, the room is a nice size (I like that the desk faces the room instead of the wall), and the underground parking is great. It is a busy hotel with lots of kids running around so maybe not the best place for business travelers.

"Awesome spot with kids!"

5
19/08/2016

We have stayed here several times over the years. My 6 and 8 yr olds love the water park! The rooms r nice/clean, staff r always great, close to crossiron mills shopping, close to the airport, easy to get to, Loads of great restaurants all around. Will continue to stay here. .

"Fun pool"

4
18/08/2016

We stayed 3 nights in a family room. The room was large and had a nice balcony. One bed was comfortable but the other was not. Unfortunately we put our two year old who wouldn't know the difference in the comfy bed and she wasn't switching. I can't say I loved what the hotel itself had to offer. No free coffee in the lobby (only a pay coffee bar that was only staffed until 1 p.m.). No breakfast (but an option for a $15 breakfast buffet). As I was checking out the front desk staff asked if my daughter wanted a juice then told me if we needed anything for the kids to ask the front desk (would have been nice to be told that at check in). I am fairly loyal to Holiday Inn and may have to continue that trend. We picked this hotel for the waterslides and they would be the only reason I would return.

"Great for Families"

5
16/08/2016

Really great hotel. Sonia at the front desk greeted us so warmly and really made us feel welcome. She also made us awarw that the hotel offered discounted zoo tickets which was fantastic and saved us some cash to spend at the zoo. The hotel is clean, quiet, and all the staff was very helpful and friendly. The water park is excellent for the kids to burn some energy and the restaurant has a variety of moderately priced but very tasty food. The room was very clean and the fixtures were modern and the bathroom had a double sink area which made getting ready much easier. I would definitely stay here again and will recommend it to friends and family.

"First Night Kickoff"

5
15/08/2016

We stayed at this hotel on the first night of our BC vacation. We left Edmonton shortly after work and drove through as far as Calgary. We weren't here long enough for me to provide much of a review. The pool was EXCELLENT! Curious that they gave us arm bands for the pool, and then when we got down to the pool hardly anybody was wearing one. It really didn't seem to matter. We have a nice sleep and a quick continental breakfast, and hit the road again. Thanks Best Western!

"Would have given this 5 stars but..."

4
11/08/2016

I loved just about everything with this hotel my only concern was when leaving the hotel the ramp was blocked by the shuttle and we needed to use it with the luggage cart and we had to push it off the curb and we spilled my baby's formula container and it was full after the spill it was almost empty and she is on a special formula that you can only get a certain places so travelling did not make that easy! Other than that everything was great would definetly stay again! Beds were comfy, water park was good but busy, parking was good and staff were great

"Awesome Family Experience"

5
11/08/2016

A great place to stay with children. The waterpark is excellent and the staff are professional, friendly, and helpful. The location is easy to get to and convenient to the Airport as well as major routes to other parts of the city. The breakfast buffet was well laid out and I love that it was 1/2 price for kids. We'll be back.

"Awesome water park!"

4
11/08/2016

We got in at 9 pm and our kids were in the water park by 9:15. It was busy, but the younger families started leaving and by 9:45 it was almost empty. Our kids (10, 13 & 15) all loved it! The room was very nice and we'd recommend it.

"Another great stay"

5
10/08/2016

I've stayed at the Port O' Call many times for business and it never disappoints! The hotel is great for not only business travellers but families as well and has a fantastic pool/waterpark. The rooms are spacious, clean and really quiet; everything you'd want in a hotel room. The morning buffet is great and the service there is wonderful! The shuttle drivers are always cheerful! The front desk staff is warm and caring. Sonia checked me in and really took the time to accommodate my needs and made me feel at home. Everyone I came into contact with went above and beyond to make my stay wonderful.

"Friendly cozy place!"

5
10/08/2016

Very friendly cozy place to visit! Free WF & parking. Very nice chose for breakfast. Wonderful water park . Cozy furniture & pictures in the rooms. Microwave, refrigerator. great location , close to downtown, 10 min to drive.

"calgary best western"

4
10/08/2016

This is a very enjoyable hotel to stay at. The rooms are very good. The restaurant has excellent service and the food is very good and reasonably priced. There is a waterpark on site a well as a separate pool and hot tub on another level. It would be nice if the separate one could be adults only.

"Pre flight stay"

5
10/08/2016

An excellent hotel with extremely helpful and friendly staff.The water park is a great facility to the hotel helping children and adults relax prior to or after a long journey. The restaurant offers and excellent range of food for breakfast and the staff are very attentive allowing you to relax and enjoy your stay.

"Love this room"

4
08/08/2016

The honeymoon suite is amazing. Hot tub, steam shower, bar with high seats, very spacious. Comfy and relaxing if that's what you want or can get really fun and and a bit crazy if you like. Also two great pool areas.

"Fantastic Hotel"

5
07/08/2016

Hotel was very easy to find and staff were friendly and warm. We requested a quiet room and it was so quiet we felt like we were the only ones in the hotel. The pool was a bit hit with all the kids. The Sunday brunch was well worth the $24.00 price per person.. We will definitely stay here again and will recommend.

"Great stay, as usual"

5
06/08/2016

Always a great stay at BW Port O'Call in Calgary. Staff and service is great. The restaurant, not sooo good. Prime Rib tough and chewy, Southern Chicken meal awful. 7 of us ate, the best thing ordered were the kids chicken fingers (and they were nothing special).

"Beautiful pool!"

5
06/08/2016

We loved our stay at the Port O' Call Beast Western Plus in Calgary. Beautiful Pool and workout areas; wish we would have had more time to enjoy this hotel. Dinning room looks wonderful;and staff were great. Great location for many Calgary adventures. We would return to this hotel again. Thank you so much.

"Excellent stay with great location!"

4
04/08/2016

This place is clean, comfortable and the location is excellent! The staff is friendly and warm and very willing to help in any way they can to make your stay great! The Sky Lounge has great buffetts and the service is great too.

"Nice place "

4
03/08/2016

Stayed one night following a family reunion. Clean, large room, microwave and fridge. Water park including two waterslides, hot tub and kiddies area. Bar and restaurant, we ate at bar, good burger. Shuttle to airport was included but they forgot us, no problem, hotel ordered taxi which they paid for. Looking forward to staying there next year

"Great hotel with awesome staff!"

5
03/08/2016

This hotel is really worth a stay. Not far from the airport with quick transfers included but in a quiet surrounding. The hotel and the rooms are very clean and well maintained and the room was perfect to accommodate us four (two adults and two kids). Pricing is very good and parking is free if you arrive by car. My kids were crazy about the pool with waterslides – lots of fun after a long trip. There is a restaurant on site where we had breakfast. Wow – so much to choose from, very tasty and freshly made – really amazing! But the best thing about this hotel are the people. It´s been a while that we met so friendly and helpful staff in a hotel or restaurant – no matter who was on duty, which time it was and what questions we had. That is really awesome and exceptional! There are other hotels near the airport and some recently opened but we absolutely would prefer and recommend the Port O´ Call. We will be happy to stay here again in the near future. Thanks for the great time!

"Huge hotel"

5
03/08/2016

Stayed here with my boyfriend while on our way back home and it was great, they had indoor parking and a huge pool/water park. We stayed up on one of the higher floors and the room was nice and spacious and friendly staff. Would stay again and recommend.

"Great hotel - awesome waterpark"

5
02/08/2016

This is the third time we have been at the Port of Call and our family loves it. We have two boys - 10 and 13 and they enjoy the two water slide water park and the food. Especially the pizza from Jetz. The staff is friendly and the rooms are clean and spacious. The fridge and microwave are also a plus. The fact that the hotel is located near the airport is a plus for us. We enjoy the quieter location and do t mind the drive. It's about 20 minutes to Heritage Park, 30 to Calaway Park and 1.5 hours to Banff. We will be back!

"Excellent Hotel Especially for Families"

5
01/08/2016

Booked 2 rooms right off the pool deck and brought our 5 grand kids ages 2-16. It was so handy being right there on the pool. We got rooms with a little balcony but they also had some right at the shallow kiddie pool. 2 water slides, nice pool, 2 hot tubs and a very good size kiddie pool. The rooms were very clean and updated. Beds were comfortable and the wifi worked well in the rooms. We had the buffet breakfast which was good. $14.95 for adults and $7.95 for kids 11 and under. The hotel offered zoo passes at half price which saved us a lot of money. There was plenty of Underground parking. Overall this was a great stay and we would definitely come back!

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello To the Berns Family , Your Posting on Tripadvisor reviewing your recent stay at our hotel is much appreciated. It sounds like you all had a great time and finding value with our offerings for a family outing . This Summer season , Calgary had experienced some unpredictable weather . The Waves waterpark allows one to still enjoy the warmth and wet , two components of warm and busy days. Thank You for visiting our city in support of staycation and tourism. We look forward to your return soon. Enjoy the rest of the season! C. Young , General Manager

"Typical hotel"

3
31/07/2016

My son and I stayed at this hotel Friday for just one night. The rooms are spacious but dated. We heard doors slamming and loud noises all night so got very little sleep. We also ordered room service and it was burnt so we had to send it back. It took them 45 mins to come back so we cancelled our order. When we booked our room it stated free buffet breakfast but when we went to the restaurant the next morning they said our room category didn't have that option not would they even let me go grab my phone in our room to prove it so we just walked out. In my opinion the only selling feature of this hotel is the water slides. They were so much fun but extremely busy. We don't stay here again. I'll pick somewhere with better service.

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
To JanetSaunders_10, Thank You for taking the time to post your recent experience at our hotel . Please kindly accept my sincere apologies for the occurrences that did not enable you to fully enjoy your experience fully . At our Hotel we do provide a Customer Care program as part of our orientation to ensured that our employees are empowered to handle situations with the focus of great Guest Experience being the outcome. Occurrences such as described are not the norm of our services. I would be available to learn more of the circumstances you are referring to in order to regain your confidence and trust . Thank you for being an advocate in informing us of your thoughts. C.Young , General Manager

"Awesome swimming"

5
28/07/2016

Great pool and water slides for the kids! Always a huge plus. When we arrived we weren't given a poolside room as we had booked. the staff quickly fixed the problem and we were promptly moved to a poolside one. The only complaint is we would have loved a freezer in our room. Otherwise other then the rooms being dated our stay was great. Also would have loved breakfast included in our rate. Will definitely recommend to others and stay here again if we go to Calgary.

"What an amazing place to stay with your family!"

5
28/07/2016

Absolutely loved this place - very quiet room, very nice waterpark, hot tubs and pools. Bed was comfortable and I just found the entire experience for my family to be wonderful. From the staff who greeted us when we arrived, to discovering that they had the two hot tubs on the main floor, and then going downstairs and finding a quieter kidney shaped pool and another hot tub with waterfall feature - led to a great experience for the whole family. Absolutely recommend!

"Great One Night Stay for a Family"

4
28/07/2016

We spent one night here at the end of our vacation before catching our plane home. The room was clean, comfortable, and quiet. Our dinner at the restaurant was very good (butter chicken and grilled chicken salad). If you are catching an early plane, the restaurant does not open very early on the weekend. There is a coffee bar near the lobby that also has limited hours, but there is a sign saying reception staff will serve you outside of working hours (not sure if this is true). There is a 24 h Tim Horton's a short walk, if you need food very early. The waterpark was a zoo (to be expected) but with a 2 year old we were able to enjoy the quiet toddler pool and waterslide. We used the shuttle to go to the airport. The service was prompt (be sure to speak to hotel staff about the schedule so as not to be disappointed in the frequency). All in all, it was a relaxing last day and we would definitely return here.

"Wonderful Hotel"

5
27/07/2016

This hotel was amazing. First off, despite it being close to many different things in Calgary (airport, zoo, etc), it was very quiet at night. Second of all, it had the most fun pool/waterpark ever. I completely understand how some people book birthday parties here, if we were local I would do the same! Two great slides, both different (1 tube, 1 not), that go into a warm pool. A little pool for small children with their own mini water slide. Two hot tubs in that same area as well! And if the idea of sharing a pool with a lot of excited kids is a turn off, Port O' Call has thought of that, too. On a different floor, they have a second pool, and a hot tub that has mini waterfalls emptying into it. This is a very quiet pool. Third, they had the most friendly lobby staff I've ever met. Fourth, the housekeeping was amazing. I recommend staying here, especially if you have children.

"Great Family Hotel"

4
26/07/2016

This is a great hotel for a family stay. The waterpark has two slides, and decent toddler area and two hot tubs. We stayed in a 2 queen + sofa bed room that was very clean and spacious. The hotel is near the airport so expect some air traffic, but it is really not that noticeable. The hotel is close enough to deerfoot and other major roads, so getting around isn't too bad...i.e. 5-10mins to the Zoo, 30 to Calaway park. The Breakfast buffet is good - it is not free like other Best Western's, but we added on a package to our room for something like $10-20 for the entire family and it was well worth it, however I didn't enjoy dinner there. Being a family hotel, there is some running and yelling kids, but nothing too bad. The gym is decent (universal, free weights, pull up/dip bar, cardio equipment) and there is a separate pool and hot tub next to it.

"Excellent Hotel"

5
25/07/2016

Excellent service by all staff. Free parking. Very clean hotel. Kid friendly. The pool in the fitness centre was a nice retreat if you didn't want to be among all the activity in the waterpark. I would definitely stay here again. The only negative thing I would comment on is the prices in the restaurant. They are a bit high. We chose not to eat at the restaurant during our stay.

"Great Service - Nice Rooms "

5
24/07/2016

We stayed here with family requiring 3 rooms which were next to each other as requested, this helped a lot with young kids. The rooms are spotless & appear to be recently remodelled, large bathroom, with extra sink outside the main bath area, lots of sitting area in the double queen rooms. The beds were comfortable and we had a great sleep. We had both supper & breakfast in the Sky Harbour Dining room - both were great and once again excellent service. There was a small mix up about included breakfast, which the front desk staff ( Sonia I think) and the manager rectified immediately, which was much appreciated. The kids had a great time in the water park, which is also very clean even though it was a extremely busy Saturday. We definitely will be back.

"Go to"

4
23/07/2016

This is our go to when we spend nights in Calgary. The pool and waterslides are awesome. The staff are courteous. They have a huge underground parking garage that you can keep your car in for the duration of your holiday. And they have poolside rooms with exits into the pool

"Satifactory stay"

4
23/07/2016

Good stay however and the facility and the service was good however a little disappointing when the rate quoted over the phone was different from what I was charged.I did not expect that as I am a loyal gold member.

"Lucky find"

5
21/07/2016

Our flight out of Calgary was canceled, and hotel space was tight due to the Stampede. We flagged down the shuttle driver and asked if there were any rooms at his hotel. He promptly called the hotel, and there was one room left! Upon arrival he made sure the busy, friendly front desk staff knew we had arrived. We received only wonderful hospitality from the clerk, the maids, the restaurant staff, and also the morning shuttle driver. This hotel is very clean and well maintained!

"Stay prior to flying to Chicago"

5
20/07/2016

Great hotel and staff. Good food. Nice rooms. We had stayed here many years ago. Updated decor and rooms. Indoor water park. Indoor parking to leave your vehicle when travelling by air. Would highly recommend. Drive you to the airport and pick you up no charge

"Great way to spend a birthday weekend"

4
19/07/2016

First off, the staff here is wonderful. They are all welcoming, friendly, and pay attention to detail. Housekeeping is tops, spotless rooms, and they great you in the hallways with smiles. The water park here is great for kids. Everyone was having a blast. Parents could watch there young ones from the hot tub, great feature. The room was well equipped, two queen beds, bar fridge, large flat screen, and a view of a small green space (facing north). My only complaints would be that can hear people in next room and hallway quite clearly. The HVAC unit in the room has a tough time keeping a steady temperature. Either hot, or cold. Minor complaints, but definitely worth mentioning. Tips: - if you have kids, try to book a poolside room - don't try parking in underground parking with a large vehicle, impossible - request a room away from the ice machine - present your CAA or AMA card for a discount

"Anniversary"

5
19/07/2016

Right from check in service was impecible. Sonia checked us in. She was so ready to make sure our evening went off without a hitch. Wine and roses were sent to room after we had checked in. Manager brought them to room himself. Honeymoon suite was perfect. Stayed here a couple of times on our anniversary. Sunday breakfast was hot buffet style. Food was very good. That's why my wife and I keep coming back to this hotel. A perfect way to spend our anniversary.

"Canadian hotels/Calgary"

5
18/07/2016

Excellent experience, my only complaint was tv reception. Staff is always beyond helpful, great family type of atmosphere from them. Easy access to hotel from all directions. Meals we had were top notch. Breakfast buffet great and seemed to be very fresh every time.

"Clean, quiet and great staff"

5
16/07/2016

I booked this hotel using my airline miles and specifically chose it because it was close to the airport the night before our flight out and had good reviews. My husband and I checked into the hotel and there was an issue that I won't go into details about, but the staff at the front desk fixed our issue immediately. I have to give them major kudos for immediately recognizing a problem, immediately taking the steps to fix that problem, and even offering to comp breakfast in the morning at their restaurant. We couldn't take them up on their offers as we recognized it was a mistake and it was fixed, but I really appreciated the gesture. That's the way a business, especially in the hospitality industry, should be run. Our room was very comfortable, spacious and clean. I also enjoyed the water slides. I have no shame as an adult to be a kid again! The actual fitness center was a level below the slides and appeared to be rather small, but had the standard equipment. In the morning, the airport shuttle was prompt and got us to the airport safely. We were also able to drop off our rental car the day before and use the shuttle, which saved us a bit of money and one less thing to worry about before our flight. I gave this hotel 5 stars because it met or exceeded my expectations for my personal hotel needs (clean, quiet, wifi and airport shuttle). While I did use airline miles to "pay" for the room, I know how much it typically would cost to stay here and would not have had a problem paying that. I understand travelers have different needs, but if your hotel needs are relatively close to mine, I do recommend staying here.

"Excellent accomodation"

5
15/07/2016

We were traveling through Calgary enroute to West Kelowna, BC. As Stampede was on the hotel rooms at hotels were limited. We chose Best Western Port o Call. They do have two sets of pools/hot tubs. One on main floor in front of Registration and one on basement floor by Gym that is equipped with steam room, showers etc. Registration neglected to tell us of the Gym level amenities. I would recommend to anyone needing a place to stay in Calgary.

"Pricey for what you get"

3
14/07/2016

We live in Calgary and bought an on-line deal for this hotel because of the pool and waterslide. This part the kids really enjoyed, the water park is quite big. But I had on jeans and a hoodie and froze while sitting on the pool deck! They needed heat in that place. The room was spacious, but the bathroom is in need of updating. The carpet along the bathroom wall was completely soaked, like could not walk on it without shoes on. We let the front desk know, and someone came to look at it. They offered to move us, but we had already unpacked and were just staying the one night. I was not impressed how easy it was for my 7 year old to purchase a movie, for $21!! I called the front desk, and after a lengthy discussion they took off the charge and blocked movies for purchase from my room. If you stay here, be sure to ask for that. Staff friendly enough, but no one really went out of their way for us. The hotel is in a very industrial part of town, with nothing around it but loud trucks. I don't think we would return, with so many other hotels with waterparks in the area.

"Good"

4
14/07/2016

Good but the decorations were a bit old. The reataurant waa good for breakfast buffet. You need to take the train or travel by car to get to down town. We didnt use the pool but it looked good with the water slides

"overnight business trip"

3
13/07/2016

a decent hotel to stay at for short visits. Nothing extraordinary but nothing to complain about. Hotel is older but quiet. Very convenient to the airport so for early morning flights it is very convenient. Rooms are quiet and the staff is very helpful.

"Awesome Hotel & Staff"

5
12/07/2016

We were traveling as a school group and was stranded at the Calgary Airport due to inclement weather. The manager and staff at this Best Western accommodated the needs of our group exceptionally well! Considering it was Stampede weekend, they were so good to our group in getting us rooms at a reasonable rate. Thank you from the SSS group!

"Great place to stay for a young family"

5
12/07/2016

Great place to stay for a young family. Excellent services. Comfy room, great food and the pool is amazing !!! Great discount tickets for 4 great places to go in Calgary. Can't wait to stay here again.

"Great Hotel. Clean, and friendly staff."

4
11/07/2016

The hotel is close to the airport but you will not hear any planes flying by. The location is very convenient and you're close to restaurants about a block away. Tim Hortons is just across the street if you have the Timmy's urge. The staff are very friendly and helpful. The highlight of our stay was the water-park in the hotel itself. My kids got to enjoy the pool the following day before checking out. Thanks to the staff and management for making our stay so pleasant.

"Great hotel"

5
10/07/2016

Staff are always helpful and friendly, kids love the pool with the slides. Breakfast buffet is excellent, as was the dinner we had in the restaurant. Rooms are clean and well presented. Overall a good choice in Calgary.

"A jerky start turned Pleasant "

4
09/07/2016

We checked in and the room was absolutely not up to our standards. The evening Manager Mo Eissa and Front reception clerk Angela quickly rectified the situation. Mo turned an ugly situation into a pleasant stay. I highly recommend this location because of the staff and management. Thank you Mo

"Good hotel, well situated"

4
06/07/2016

We stayed here for three nights. The reception area is bright and airy and the desk staff are really welcoming, polite and helpful.We had a room on the 7th floor which was quiet, well decorated and very spacious and very clean. There is a water park for the kids which would keep them amused for hours. There is no complimentary breakfast here, but the adjoining Skyharbour grill can provide this. You are only ten minutes from the airport and twenty minutes from Calgary, so it is ideally placed and easy to get anywhere north of the city. The condition of the hotel, the friendliness of all its staff, the adjacent facilities and its position make this a " will stay again " hotel.

"Nice hotel!"

4
04/07/2016

It is a nice hotel and the staff was very friendly. The location of the hotel was perfect. Close to the Zoo and Crossiron Mills shopping center. The kids enjoyed the pool. Only have few complaints. The biggest one was the smell of wet towels when we first got into our room. The bathroom smelled like they used a dirty cloth to wipe it down.

"Another good stay at Port O Call"

4
04/07/2016

I stayed overnight at the Port O Call before travelling on to Edmonton. Staff very attentive. Although this was a business trip, there is an excellent indoor water facility for kids. I usually stay here when on business and am never disappointed.

"good choice for Airport Convenience"

4
02/07/2016

I stayed at this property because I had a very early(6AM) flight out of the Calgary airport the next day. It is a very nice property with very helpful staff. The only issue was that the restaurant was closed (it was a Sunday night) but the bar was open - fewer choices for a vegetarian but not disappointing.

"Quick one night stay on road trip"

4
30/06/2016

This hotel was excellent for us. From the moment we walked in wreckers greeted with a very friendly front desk staff (Angela) who was super friendly and made us feel get welcome. Room was perfect and my six year old loved the water slides! Hotel restaurant excellent but really it was the staff that made this place shine. Will definitely be back. Stayed in room 248 June 30 2016.

"The best family hotel you can imagine. We will be returning!"

5
27/06/2016

My two kids and I had a great time last weekend at the Best Western Plus Port O' Call in Calgary. We booked it because we heard that the waterpark was fun, and that the service is great, and the hotel lived up to our expectations and more! Upon arrival, Angela at the front desk was super helpful. She had a small bag of toys for the kids. She treated us so well! We had a nice room with comfy beds. The bathrooms were great. We visited the waterpark 3 times on our two nights there for 2 hours each time. My kids could have even played for longer. We enjoyed the breakfast buffet, room service, and in-room movie. It was a perfect mini vacation. My sister lives in Calgary with her husband and kids, and I plan on staying at the Port O' Call whenever I come to visit!

"Ok - not great"

3
27/06/2016

Stayed here, on a couple of occasions, over the past few months. The lobby and the restaurant are nice (good buffet). The rooms are basic and average at best. The gym is average to poor with good sized space but average equipment. At this price, I would expect breakfast included but...unfortunately not.

"Excellent place to hang your hat"

5
27/06/2016

My wife and I have stayed in this hotel several times and have always enjoyed the quality of the room and the service that the hotel staff have given us. The food in the dining room at diner and at breakfast is always very good.

"Awesome stay"

5
27/06/2016

Came off a long 3 hour car ride from Edmonton to Calgary arrived at 12:40PM to be in our rooms after a speedy 5 minute check in. Left the next morning at 9:00 to check out and be on the road again by 9:10. Overall great experience! Well Done!

"Great place"

5
21/06/2016

We just stopped for the night on our way through town. Great for the kids to stretch out on the waterslide. Super professional staff, just amazing! Tones of restaurants close by. It's not a brand new hotel but it's very well kept. We found our new spot to stay every time we're through Calgary!

"Great hotel and Amazing staff"

5
19/06/2016

Stayed at the Port O Call as my GF had a seminar/workshop nearby. We went the day before as I was in charge of looking after our 6 month old. Because she was in the seminar for 6 hours the next day, we were concerned that the checkout time would affect us and the baby. We asked the front desk if there was any way of extending the checkout as I didn't want to roam around for 5 hours with a 6 month old in a city without a place for her to nap and feed. They were AMAZING and accommodating to our plight. We got to stay way later than I thought they would let us. As we were going for breakfast that day we also noticed that our carriage's front wheel was locking due to dried mud. I believe either the manager on duty or general manager noticed and offered to get the baby carriage cleaned up while we ate!! That was incredible service. The rooms are very clean and the beds comfortable. The water park/kiddie pool was also very clean and pretty big for a hotel one. I would highly recommend not only for price but the staff actually care about your stay. It is a bit far from the downtown but if you have a vehicle it is very easy to get around. Kudos to the staff and especially front desk and manager (who cleaned the baby carriage) for a great experience.

"Review"

4
16/06/2016

Awful WIFI Have to pay for breakfast - and it is not cheap Little bit dated inside Great location Amazing staff Good TV's All in all a decent hotel, I have been in better and I have been in worse. Lack of vending machines however was a bit annoying and the restaurant/bar is quite expensive.

"The King Deluxe suite is awesome"

5
16/06/2016

When we walked in the room, we were very impressed. Neither me or my wife had been in a room this big ever. The room had a living area with a TV, which unfortunately was mostly pay-per-view movies. The bed was very comfortable. The jacuzzi tub comfortably fit two and the large walk in shower was a nice feature. Overall, we were very satisfied with our stay.

"Wedding Bliss"

5
15/06/2016

I just want to write a review in regards to the amazing service I received from start to finish for holding my wedding at this hotel. They were very professional and quick to reply with all my questions I had. The information laid out and was very easy to decide on the details. We were able to taste the food before make any changes we needed. The Honeymoon Suite was very clean and beautiful. This hotel was so amazing to deal with a review does not quite cut it.

"Amazing pool"

5
15/06/2016

The pool and water slides are amazing! Hotel room was clean, quiet and well maintained. It's very close to the airport and there is not much to do in the area. If the purpose of the trip is to see Calgary, a car is a must. I would definitely recommend this hotel.

"Excellent hotel"

4
15/06/2016

I have used this hotel probably close to 2 dozen times and they handle group reservations very well. The front desk staff is helpful and friendly and the dining room staff are exceptionally good, year after year and even remember me during my stays. Rooms are spacious and clean. Beds are comfortable and the internet even seems to work. Only downside is you are a bit isolated here with only the choices of the in house restaurant or bar / lounge for meals. Other than the usual fast food chains, it's a fair walk to any other decent restaurants, but like I said the food and the service at the dining room and the lounge are quite good.

"family gathering"

5
14/06/2016

We had three family's meet at the hotel and had a birthday celebration. The kids are 3,5 and 10 and enjoyed the water slide. We went to the Calgary Zoo and bought tickets at the hotel at a 50% off discount. It was a good location to get around the city. The breakfast buffet was very good, and had lots of choices.

"So ... so. Just average"

3
14/06/2016

Just average hotel. Nice staff and clean. Restaurant average and close to the airport. Lots of parking. Rooms are a bit dated but very clean. The view and location is average. Nothing close by. Would stay again.

"Very good stay."

5
10/06/2016

Stayed at this hotel for one night before flying back to the UK the next day. Would suggest this hotel to anyone was a very pleasant stay. The Air con in the room was very effective even though the sun was beating down the room remained nice and cool. The Buffet breakfast was well worth it. My only reservation was that the Evening meal was not the best.

"Not up to "Plus" level"

2
08/06/2016

As compared to other Best Western Plus properties, this one is well below par. We all's are so thin you can here everything next door. Linens, bed, room amenities were all below par. Head board banged on wall with every movement. Airport shuttle only runs hourly, so you better time it right, and don't arrive late at night. Other people properties include breakfast, but this I need charges $20 with tax. If you are looking for a Calgary airport hotel try the Best Western Premier for which I gave a raving review.

"Nice Staff, Room, But need some LIGHTS"

4
07/06/2016

This hotel is within close proximity of Calgary Airport and has complimentary shuttle service that takes about 25 minutes to get back and forth to airport. The room is very comfortable, super bed and has the usual amenities (micro, fridge, etc.). However, they have to do something about the lighting in the bathroom. I guess if your a business man you can shave in that light, but a business woman needs more light to achieve that "sparkle". I don't really mind the low light in the room, but please lets amp up the bathroom lights. Perhaps they could invest in a lighted makeup mirror that I have seen in some hotels. The staff is super nice, ready to accommodate when every they can. I dealt with Mo and others at the front desk. Mo is very customer oriented and makes you feel like he cares you are staying there. The restaurant staff is also super nice, it's not their fault the food is pretty bad. Both times I ate there were uneventful. The order of some of "the best chicken wings" in Calgary I got were very salty and dry outer part and there wasn't much chicken on those bones. But this shouldn't deter you from staying here, it's a good hotel. One thing I should note is that I did not eat in the better of the two restaurants in the hotel, so I can't judge the quality of the food in both.

"Excellent Stay"

5
06/06/2016

The water park was excellent for my 6 year old. We spent a lot of our down time in the pools. It did get busy at times but was still very fun. Staff was very friendly and accommodating. Restaurant had a great buffet option for breakfast and Saturday evening dinner. Room was very good. Nice to have a microwave and fridge and the bed was very comfortable. Highly recommend for anyone with young kids.

"Hotel - Went Beyond Our Expectations"

5
03/06/2016

The Best Western PLUS Port O'Call Hotel went beyond our expectations. This hotel is conveniently located near the Calgary International Airport. It offers good value for our money. We even received a $25.00 discount as we are loyal to the Best Western Brand. My wife and I were warmly welcomed to the hotel by front desk personnel. We found our room to be spacious and very clean. We, particularly, appreciated the double sinks in the bathroom. We found the water park on the hotel premises to be a real bonus. As a senior citizen, I appreciated that young parents and their children were quite tolerant of this old guy. Finally, there is underground parking at no extra charge. Again, we found good value in this property. We have no hesitation in recommending this hotel for future visits to Calgary.

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Glen G, Your recent experience at our hotel obviously was noteworthy enough for you to take the time in sharing it with the Tripadvisor readers. We appreciate you finding both value and unexpected features that are unique to our offerings including taking advantage of the Best Western Rewards program . Thank You for being an advocate of our hotel and your intent to recommend us for future travelers. Have a fun filled Summer , We look forward to your return , very soon. With Kind Regards, C Young General Manager

"A hotel staff that enjoys ensuring the comfort of their guests."

5
02/06/2016

I wondered whether the caring nature of the staff was due to a their experiences helping the victims of the Fort McMurray fires or whether these attitudes were there previously. Regardless of the reasons I felt that they were helpful because they enjoyed being helpful not because it was their job or that they would be rewarded for being helpful.

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Alana D , I am pleased to learned that you have experienced the caring culture of our team during your recent visit to Calgary . Our team continuous to support the unfortunate circumstances that impacted so many from Ft McMurray as well as the Ronald Mcdonald House , STARS air ambulance as well as Best Western In building a better world. You are absolutely right that the attitude had to be there in order for team members to effortlessly offer to assist others through caring and passion. We are very proud and feel fortunate to be a part of our team. Thank You for sharing your posting on Tripadvisor. It is also obvious that you care , therefor allocating time in such a busy life to share your thoughts with others. With Kind regards, C Young General Manager

"NICE HOTEL"

4
31/05/2016

nice hotel with great service but the restaurants a snak bar and a sitted restaurant are very expensive... 24$ for breakfast...a little too much for me...The suite we had was great with the hot tub ... A little far from town but in walking distance (35 minutes) on a side of a busy street and even fartest from downtown Calgary... Nice pool for kids

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Johanne G, Thank You for sharing your invaluable feedback during your recent stay at our hotel. Thank you for acknowledging the value you've found regarding your accommodation needs. As we are also located near fast food choices , we do hope that you were able to inquire through the Front Desk to find your specific needs. Calgary is in the midst of expanding the McKnight Blvd as well as incorporating a bikepath to benefit many that have an active lifestyle. The city Transit is located on our premise , that would enable a trip to downtown to be 11-15 minute by Light Rail Transit . Please accept my apologies if we did not get the opportunity to share this information to you . Thank you for vising and exploring our city , Do include the Calgary Stampede as part of your program on your next visit . With Kind Regards, C Young General Manager

"Great for kids!"

4
29/05/2016

Have stayed here 3 times within the 12 months. We enjoy for the Waterpark and that there is a smaller side for the small kids and big pool with 2 large water slides for adults and older kids. The rooms were clean and satisfactory for our needs. The restaurant I would rate about 3 stars out 5, The last time we were there, the gift shop had closed, it would be nice if they open one up, that way there is a quick stop for snacks, medications and other sundries as needed. There is a quick stop snack counter but the hours are very limited, I would only trust to grab a drink there or prepackaged food. There are surrounding restaurants to the hotel: Tim Hortons, Chili's and Moxies that are a quick drive too. Parking: there is both above and underground parking, we loved the underground parking in cold weather months. Will stay here again because it suitable for families.

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Lisa K, Thank you for highlighting the key features of our hotel ,We are pleased to have you as a loyal customer . The Waterslide continuous to be a notable feature of family stays at our hotel . Our food services are available through our kitchen from 7:00am to 11:00pm throughout the week either in the restaurant or the family friendly Lounge . As you have indicated, there is something for everyone in our surroundings from great restaurants to major attractions, 15 min from Cross Iron Mills, 7 minutes to Sunridge Mall , Costco , Staples, Best Buy and chapters within minutes from here. The Heated underground Parking is a big draw for Winter getaways , AMA members and Best Western Rewards members will find added value with rates and benefits here. We appreciate your patronage and kind support of our ongoing success, C Young General Manager

"OK, not great"

3
28/05/2016

Hotel was nice. Rooms along the pool are exceptionally stuffy (no exterior window) and smell of chlorine and my daughter came up from the bottom of the pool with a giant clump of hair (not hers) wrapped around her arm. Front desk service was good. Easy access to most amenities and attractions in Calgary area.

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Eldon B , Thank You for sharing your experience at our hotel during your familiy's recent visit . Please kindly accept my sincere apologies for the clump of hair that was found on your daughters arm while swimming . Rest assured , that necessary steps are being taken to ensure the filtration system and the maintenance of our operating system is under ongoing review. The occurrence such as described is unusual and is an exception . Our team works closely with the Alberta Health services to ensure our day to day operation is in compliance with the health and safety standards. We appreciate your support and look forward to your return visit soon so that we can re-earned your trust . With Kind Regards, C Young General Manager

"GREAT for kids!"

5
27/05/2016

We stayed here for one night and will definitely return. The pool area was the highlight for the kids - with two water slides and a pool with sprayers, it is ideal for kids ages 7+, and there is a wading pool with a small slide for the little ones. Poolside rooms are a bonus for families - although we found the room a bit dark due to being an interior room, it was clean and comfortable. The onsite restaurant is excellent with top-notch service from staff. Generous portions all around including the kids' menu. If you're in more of a hurry in the morning, there is a little coffee shop where you can grab something to take with you - but if you have time to stay for breakfast (we didn't) the buffet looks great. To be more competitive with other hotels, it would be nice if the room rates included breakfast - but unlike some other properties in the area, there was no add-on charge for parking or wifi.

"Great stay for families"

4
26/05/2016

excellent service and terrific waterpark for kids to keep busy, pool side rooms are great. Rooms were big beds are very comfortable. Hotel is in great location to the airport shuttle service was great

"Great Value in Calgary"

5
24/05/2016

This hotel has a waterslide and pools for our grandkids. The rooms are spacious and comfortable. There is excellent underground parking and it is easy to travel to events and family locations from here.

"Kids and Waterslides"

5
23/05/2016

It seems even the friends I have who have taken their kids to Disney Land always say the part the kids liked the best was the hotel pool. This hotel got it right. They are close to the Zoo, the space Science Centre and we even went to the Calgary Tower, but what the kids loved was the pool and the 2 waterslides one closed and one open. We travel with a child with Autism he loves the open slide, his brother loves the closed slide and their cousin who is 14 months loved the kiddie pool. The hotel was clean, quiet - and had a great breakfast buffet and evening supper restaurant. 5 stars we will stay here again!

"Mini Vacation"

5
21/05/2016

Great hotel to visit! Kids had a blast at the waterpark. Good food at the restaurant. The buffet style eating makes meal time quick and easy. Clean rooms and comfortable beds. Great customer service at check in and out. No issues. We look forward to returning!

"Awesome Hotel and staff !!!"

5
20/05/2016

Wow ! We were upgraded to this big king suite .....1 full bath with its own tv AND a second 2 piece bathroom ! Huge beautiful bedroom ! Living room/dining room ......3 tvs total in this suite .....Huge Thank you to the wonderful, amazing front desk staff who never fail to impress us each and every time we stay here !!! Airport shuttle very reliable ! Highly recommend this hotel , we can't wait to stay here again !

"Great place to stay for a young family"

5
20/05/2016

This hotel was fantastic. Very clean and modern looking. Rooms very spacious and beds very comfy. Great pool for kids of all ages. Good selection for food at numerous restaurant options. Very close to airport and highway so getting around to all of Calgary tourist hot spots very good. Going back this summer and have recommended to all family and friends.

"GREAT Family hotel ... but not exactly my cup of tea"

3
18/05/2016

Traditionally, I tend to stay away from these Big Chain Hotels. However, I was travelling on business and this is where they put me. The hotel was clean, bed was comfortable and the staff was friendly. They had a small fresh snack bar (which was nice in the am). The big attraction seemed to be the water park! I spoke with a colleague who has an 8 year old daughter and she said that she travels to this hotel as a complete holiday! They travel with a couple other families and the kids prefer to stay at the hotel over visiting the Calgary Zoo! I, however, can be a bit of a hipster snob at times and prefer my hotels to be boutique, unique and filled with amenities such as roof top bars and craft cocktail lounges. The other drawback for me is that it was 20 minute drive to 17th ave (a trendier part of Calgary that has my preferred amenities). For a Best Western Style Experience 5 out of 5. For me, OK - 3 out of 5.

"Clean, affordable, great for famillies with kids that enjoy water slides."

3
17/05/2016

Clean rooms,comfortable beds, water park with water slides. Poolside rooms very handy for families with kids under 5. Hotel easily accessed from QE 11 highway 2. Easy to get to all Calgary attractions. Great Sunday brunch buffet!

"Best best western in Calgary. "

5
17/05/2016

I come to Calgary every other week for business and this feels like my second home. Robin and all the front desk staff are great and will do anything to make your stay great. Beautiful room, nice indoor water park for the kids and under ground parking (is great in the winter) I highly recommend this hotel to anyone coming to Calgary.

"Overnight "

5
17/05/2016

Best Western Porto Call is the only hotel we use as its close to the airport and has free shuttle to and from the airport . It has very nice rooms and have always been super nice to us while we are there. We wouldn't go any where else have nothing but nice things to say about the hotel.

"GREAT POOL"

4
16/05/2016

nice hotel, great pool, but expect a ton of kids! two pools, good workout room. but at the front counter they never told us about the second pool, we found it for ourselves. don't park on the first level of underground parking, no elevator access must use stairs with your bags. great staff

"Almost perfect..."

4
14/05/2016

This hotel is great. Not too far from the places we were going to, yet not in the hustle and bustle of busy downtown. We had our boys (4&2) with us and I only have two complaints. The lighting in the rooms isn't practical. You can't just turn on the bathroom light, it turns on the light outside the door as well, waking everyone up, and can't be used as a nightlight. My other complaint is the prices and selection of the hotel food. I know I'm cheap but we had to go out for dinner because we couldn't afford the meals here. Good thing there's a Denny's not too far away. Other than that, the kids loved the water park. We loved having underground parking and very friendly and prompt staff. We had to call for extra blankets once, towels a different time and help to get the bathroom door unlocked as our 4 year old pushed the button and then closed it as he exited. :( Both were less than 3 minutes waiting, and we were on the very far end of the hotel. Always friendly and helpful! Love best western chain. We used Airmiles for this visit and it was definite worth it.

"Fantastic!"

5
14/05/2016

As flight crew I have spent many nights In the Best Western Plus Port O'Call Hotel. This Hotel runs off of an amazing and caring staff. For a While I was calling this hotel my second home and I always felt it was true. Thank you for being my home away from home I have never felt so well taken care of. From the front desk to the two restaurant options to the shuttle services and of course management well done!

"Retired Xray"

5
13/05/2016

This hotel is the only one we stay at when flying out of or into Calgary. The reception staff are both professional and friendly. The room was clean and neat. All the amenities were in good working order. The restaurant and lounge both have plentiful choices on their menu. The breakfast buffet is excellent, too. The only downfall we have is that you are charged for breakfast as in other BW locations you get a voucher for complimentary buffet breakfast.

"Fabulous"

5
12/05/2016

What a wonderful experience. We stayed here the first time because it was a random booking and the best price. The rooms were great and the service was wonderful. When we booked the second time about 2 weeks later the girl at the front counter remembered us by name. Our dog got sick at the last minute so we called to cancel because we couldn't take our dog. They told us they had a sister hotel under another company that allowed pets. They cancelled our reservation at the last minute and gave us the number to book with their sister company. Our kids had been looking forward to the first class water park for weeks and they were sad we couldn't go back to the same hotel so even though we weren't guests at the Best Western they gave us full access to the waterpark at no charge. Better rates then half the other hotels for more quality. As far as we're concerned there is no other hotel in Calgary.

"Great Hotel"

5
11/05/2016

The staff are very friendly and helpful. The rooms are clean and well maintained. I've stayed at this hotel many times for those very reasons. It's a great hotel if you are coming to stay business purpose. It's also a great place to stay with the family. The waterslides are a big hit with the kids.

"Awesome hotel, Kids will love it."

5
10/05/2016

I found the staff and the Overall hotel to be Excellent, Rooms were very good value even exceeding the quality of a hotel twice the cost. the rooms were very clean. Waterpark is a definite must for families. Thank you.

"Pool"

3
09/05/2016

Room was nice...only complaint was we booked a room here for my grandsons bday,especially for the water park..they shut it down at 830 for cleaning and never reopened it!! The whole purpose was the pool for our stay!! Was not impressed with that

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Jolene S, Thank You for choosing our hotel for your grandson's birthday ! Happy Birthday to him. Please accept my sincere apologies for the timing and inconveneice caused due to the temporary pool closure . We work closely with the Alberta Health Services to ensure all safety requirements are uphold, and in the instance of the timeframe , it was closed for that specific reason's. We do have another pool adjacent to fitness centre on the lower level. please do contact me directly should you wish to review our practices. I can understand your disappointment as the Waterpark is a great feature we have for many families to enjoy. With Kind Regards , C Young , General Manager

"Fantastic hotel and the staff make the difference"

5
09/05/2016

I always enjoy staying here for business trips. The staff always make us feel welcome, it's like our home away from home. They have also done a lot of nice renovations, and have a great pool area and fantastic breakfast buffet. The management will always go out of their way to accommodate your special requests. See you again soon Port O' Call!

"Calgary Stay"

5
07/05/2016

This was an excellent hotel. Buffet breakfast was lovely. Close to the city but away from the noise and easy to find your way around.Rooms are very comfortable with excellent bathrooms. Free airport shuttle was ideal especially as we arrived at 2355 and driver was very helpful, he even went and got coffee and hot chocolate for myself and my husband which we greatly appreciated. I would recommend this hotel to anyone.

"A great stay"

4
02/05/2016

I flew in from Vancouver for the weekend to visit family. From check-in to check-out my stay was very pleasant. The hotel shuttle & front desk staff were so thoughtful. I was allowed to check-in 3 hours early and was given complimentary passes to the water park for my 2 young grandchildren. The room was extremely comfortable, spotless with all the amenities expected included lots of good coffee. Free Wifi and a soaker tub were really nice. I noticed the extra security lock on the inside of the door wasn't working properly and 2 very pleasant maintenance staff came and fixed it immediately. We spent from 9am-4pm in the pool/waterpark. The water was cold to start with but by noon it had heated up & was perfect, mind you the children hardly noticed the water temperature. It was grandma that needed the hottub! Endless towels, a hottub pool and water slides; perfect for younger children & guardians. Room service and all the food I ate from the restaurant was excellent. The beds were sooo comfortable. I ended up checking out a bit late but that didn't seem to be a problem. All in all the staff were all so friendly and ready to help in any way they could. I'll definitely be staying here again.

"excellent in every way!"

5
02/05/2016

Loved the pool! toddler area was perfect!!! Water was cold though. Rooms were nice and big! extra pillows! YAY! all staff very friendly and asked every time if we needed anything! close to the Zoo and shopping! we were able to check in a couple hours early Thankyou!!

"Excellent Hotel near Calgary Airport"

4
30/04/2016

Great place to stay between flights or en route to another destination. Super staycation location for Calgary area families. I cannot say enough about how courteous and helpful all staff were. Superb service especially appreciated since I was travelling as a single woman. I felt completely safe and cared for. Highly recommend.

"Another fantastic stay!!"

5
30/04/2016

We have stayed here many times and always have had great service and our stay April 16th and April 24th were no exception!We were greeted both times by the lovely Sonia and what a delight she is...made our stay perfect!

"Super Friendly Staff"

5
29/04/2016

A great place to stay and also great food. One of the best hamburgers I've ever had was in the Jetz lounge. I can't remember the name but it had an egg in it, very good. The free shuttle to and from the airport and free wifi is also a big bonus. The two ladies that served the breakfast brunch were super friendly and efficient, my coffee never went empty once. Right from check in until I left I was well looked after. I will be back for sure. :))

"Great customer service"

5
27/04/2016

We booked through travelzoo on a deal. Was for a night's stay with up to 14 day free parking and shuttle to airport. Everything was explained in detail when checking in. All papers were given out on shuttle and times. Room was very clean and nice. Will look into this deal again when travelling and staying in Calgary before flying out in morning.

"great water park and sunday brunch !!"

4
26/04/2016

we stayed just for one night as we went for a quick trip for a birthday. kids 7 & 8 loved the waterslides and the sunday brunch we excellent. Room for improvement would be the speed of the in room internet as well as the price for sunday brunch was a bit high.

"Wonderful "

5
25/04/2016

Great place to stay! Got there ended up staying an extra night! Even signed up for best western rewards, everything was pleasant from checking in to our showers to checking out. I highly recommend this hotel even just for a friendly face ?? Chelsea Regina, sk

"Pleasantly Surprised"

4
24/04/2016

Stayed here for a few nights over spring break. Used our SUTP coupon for a good rate that included the great buffet breakfast that typically is extra. Pros: Pool areas with slides & hot tubs. Lower level pool was quieter Breakfast was great, staff were love.y & helpful Great location Clean rooms, comfy beds Some pool side rooms have a private terrace Cons: Pool side rooms are loud from people playing until 10:30 Chlorine smell in pool side rooms was harsh for some

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Christine G, Many of our travellers finds value in supporting the SUTP pack at the beginning of each school year,We are glad that you were able to partake in the program and had fun doing so. Thank you for sharing the secret of us having two pools on two separate areas, not too many hotels can claim the same. we are happy to note thatThe buffet breakfast Culinary team continues to up the offerings ,in adding to your positive experience. We also appreciate you acknowleding our staff in making a difference during your stay with us. We look forward to your ongoing support and return real soon. How about during the Stampede? join us for the free outdoor breakfast on July 12,2016. With Kind Regards, C Young General Manager

"Relaxing and Fun"

5
23/04/2016

Well, I needed a night to get away, here in the city. My granddaughter and I decided to spend a night somewhere, where there was a pool. BW Port O call came to mind and I called in to see if we could book that night there. Much to my surprise they were not busy. Then the dreaded question I always ask...Do you take debit? I do have a Visa but it is a pay as you go, and the lady on the other end was so awesome, she responded yes. Yay....Being unemployed I do not have the luxury of credit, but have cash. Anyway, she was an awesome host, took my information and allowed us to stay the night. Which of course had a WATER PARK....yay. My granddaughter spent 4 hours there. It was awesome...I invited my son and brother to tag along and we sat by the pool and watched my GD have a blast. The pool area was loud due to all the kids, having a blast. It was loud in there but, the fun my little Angel had was worth it. I loved the front desk staff and Sonjia or Sophia (I will get her name right) was amazing. Very sweet, kind and friendly. I loved my stay and will for sure book another night!! Take yer swimsuit and have fun...

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Verna S, How wonderful it is for us to learned that we were the venue of choice for your bonding of family members, It sounds like everyone had a great time.Thank you for acknowledging Sonia and Angela for accomodating and exceeding your expectations, we are lucky to have team members that embraces our service culture on our team. We do understand that our valued guests have choices in such a competitive market , and you endorsing our value means that much more to us. We do appreciate your posting on TripAdvisor! Until your next Staycation , we hope to see you come by just to say hello. With Kind Regards, C Young , General Manager

"Lovely room, incredible service!"

5
21/04/2016

Our king-size room was very spacious, with a comfortable sitting area with sofa and armchair. But the thing that set this hotel apart from most others was the staff, who genuinely seemed to be enjoying their job. The service was first class, from the moment we walked through the door Everybody from the cleaners to reception staff to servers were super-friendly and helpful and always had a smile on their face. What a difference that makes! Also, the buffet breakfast was amazing. We will definitely return.

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Bernie P, It is delightful for us to learned that we have hit the sweet spot ,of our team doing what we loved while our valued guests appreciates our services and product . We are elated by your kudos and accolades as your kind words will motivates us to continue in the same path to ongoing success. Thank You for posting your recent experience at the Best Western Plus Port O'Call Hotel on Tripadvisor. We do look forward to your return , real soon. With Kind Regards, C Young General Manager

"Great Waterpark"

4
20/04/2016

Stayed her for one night for a family getaway. The rooms were okay and clean. Little run down but definitely not terrible. We thoroughly enjoyed the Waterpark. The hotel lobby was also tastefully renovated. The Waterpark alone is worth staying here if you have children you need to occupy

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Stephanie B, Thank You for choosing our hotel as your prefer venue during your recent family getaway trip along the QE2 to Calgary. We do have a selection of room types and bed types that may suit your specific needs, Please accept my sincere apologies if we did not help you in making an informed decision. The refresh and ongoing improvement of our offerings are always included as part of our business plans including the recent completion of our Lobby , Business Centre, Coffee Bar and the new Fast Free WiFi. Yes, you are absolutely correct in stating that the waterpark is a key attraction while travelling with children. Thank you very much for noticing the changes , We look forward to your family choosing us as your Staycation Venue in the near future. In the meantime , if there any something specific that requires my immediate attention, Do reach out to me ,so that I may give it my prompt personal attention. We appreciate you being a great stakeholder by providing your constructive view on Tripadvisor. With Kind Regards, CYoung , General Manager

"Birthday Gift"

5
14/04/2016

We take each of our grandchildren overnight to a hotel with a swimming pool for their birthday gift. The Port O'Call Hotel with their fun, warm water water park, and hot tubs made us look like heroes in our 6 year old grandson's eyes. The staff was wonderful and we had a ton of fun. We would highly recommend this hotel.

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
To Brenda M, At A time when life is seemingly so busy, I am glad you have taken the time to build wonderful memories with your family and posting your experience on TripAdvisor. We have review your posting along with all reviews with our team member. It offers them objective viewpoint of our valued guest's perspective. We appreciate your kind remarks and encouragement that we are on the right track . Thank you for your trust and support. With Kind Regards, CYoung General Manager

"Wonderful stay"

5
11/04/2016

This is a great hotel for families with children. Our 3 children (ages 4 and under) had a blast with the swimming pool and slides and my husband commented that it felt like a resort. We hope to return again soon.

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Roy S, We are glad that everyone had a blast at the waterpark .Your husband and our owners shared that vision, that the "Urban Resort"comes to mind when families from near and far finds value in staying in a hotel that is full of activities. We look forward to your earliest return soon. (The credit of the Waterpark 's success is due to a team of committed to provide the optimum fun, safety and comfort to our valued guests, to ensure that it's clean , appealing and has a never-ending supply of fresh pool towels. ) Thank You for taking notice and finding value by posting your experience on this important site for travellers. With Kind Regards C Young , General Manager

"Calgary family Trip"

5
10/04/2016

The only thing that would have made the hotel PERFECT for us was if it included breakfast!!! 14$ a person for breakfast, especially when the children don't eat much, is ridiculous. the underground parking was so nice to have, the pool and water slides the kids loved and said after holiday that it was their favourite.

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Kent W, Thank you for staying with us as part of the experience of your recent family vacation. The Skyharbour Grill does offer a Breakfast Buffet for those that has a hearty appetite and are looking for added value, a children's menu is available at around the $5.00 price point, or the buffet at 50% off for those 5-11 yrs of age , Our hotel also has the Coffee Bar that offers the grab and go for those that are in a hurry . A Tim Horton is located kitty corner to the hotel for those that is looking for a drive thru. The Waterpark makes a favourable impression with young travellers,and we get that a lot. We appreciate your posting and will always valued feedbacks for us to remain competitive in such a challenging marketplace. On your next trip with us , Do ask about our Family Breakfast Package, it just may be that "perfect package" your are seeking. We appreciate your sense of fairness in providing your viewpoint on TripAdvisor to help us get better. We have just added the"Fast Free Wifi" as it is the top of desirable amenities according to frequent travellers. With Kindest Regards C.Young General Manager

"pleasantly surprised"

4
06/04/2016

okay, so i was a bit nervous initially booking. we were here for a stopover and my kids really wanted to stay in a hotel with a waterslide. the hotel rate was decent... but I was very surprised, as i actually liked the hotel. the hotel is very quiet and is definitely working on renovating and updating. The pool area was VERY CLEAN and did not have a strong chlorine smell. the slides were fun for the kids. we had a family room which was not "newly" updated, but was spacious, clean and comfortable. the housekeeping staff were very friendly, greeting us in the hallway and making conversation with our boys. the hotel is VERY CONVENIENT and close to EVERYTHING. It is just minutes to the airport AND tons of restaurants and shopping.

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Parents_of_Boyz, Thank You for sharing your confidence of our product and services with readers of TripAdvisor. As consumers ourselves it is necessary to view other viewpoints in order to make an informed decision. We are glad to learn all went well and met your family's travelling expectations. The waterpark is definitely a big draw for families that is looking to unwind after a long flight or drive . Our Housekeeping team will be delighted to learn of you acknowledging and appreciateing their tremendous efforts. We look forward to your return to Calgary and allowing us to host your visit again , soon . With Kind Regards , C.Young General Manager

"Best hotel when travelling with Kids."

5
06/04/2016

One word - Pool. Specifically a pool with an area to accommodate small children/toddlers. Heck yes! Also, the breakfast buffet is great! The staff are very friendly, especially the night staff which I frequently saw thanks to a little one who didn't want to settle. Rooms were clean, service was good and we feel we got good value for our money.

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Karl D, In such a competitive market , we know that our customer have choices. It is with great vision that our ownership invested into the Waterpark several years ago in order to add value for travellers. Your posting on TripAdvisor is a testimony to that shared vision, and we are delighted to read and share with our team members of their contributions to your family's recent experience. Thank You for noting the breakfast buffet and the services received , we work hard to be family friendly . Hope to see your family visiting us again soon. With Kind Regards, C Young, General Manager

"Great hotel!"

5
04/04/2016

We needed a hotel close to the airport after our ski trip in BC as we had an early flight back home in the morning. This was a perfect location and the kids had a blast in the waterpark. We had a good meal in the hotel's restaurant and the room was nice and clean. We would definitely stay here again!

"Great place for stopover"

4
04/04/2016

Stayed one night prior departing for Lithuania.Found location good for Airport and a shuttle service is available. Great Staff and service check in and out FAULTLESS. Water park so nice for the kids. Good quality food at Restaurant.

"Would not return"

1
30/03/2016

Have travelled all over the world - although only started doing reviews here in the last few years. Have never walked out of a hotel before til now. Our flight was late. We had a reservation but they said there was only one room left. It was by the pool and said we have to warn you there is a strong chlorine smell in the room. I said at that point that won't work though. My son already has asthma. No. - that was ALL they had. We went to look at it. It was very obvious this was an old room. It was almost toxic - the overwhelming chlorine odour would not have been bearable for a night. We immediately went back to the desk and said no. Another person appeared and said there were other rooms. Other arrivals were expected - someone else could have that room. They would put us somewhere else. Already a confusing scenario here. We were clearly told nothing else was available. I have a few hotel loyalty cards. I do have a Best Western one. We thought a BW plus brand would have a better room. We had previously received an email welcome and hotel info- that was appreciated. A manager also came out to our vehicle and took the luggage cart back which was appreciated - especially given it was after midnight and we had to get to another hotel. Great to hear they are renovating because what we saw clearly doesn't resemble the brand. Old carpet, old wood door on room and the terrible standard of that room and exposing customers to airborne chemicals is unacceptable. That room should be taken out of customer options. Left the hotel unimpressed. Won't return.

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello poolofjello, Thank You for posting your view and perception we've provided you upon your arrival at our hotel this past Tuesday . You have every right to be disappointed as the room that was assigned did not meet your needs. Please accept my sincere apologies for the manner in which the occurrence was handled. We are working closely with our partners in travel to ensure that your experience will not be repeated starting with the reservation process. Furthermore , I will be reviewing this posting on Tripadvisor to improve our process and provide suggestions with our team members in doing the right thing given this specific circumstances. I do hope that you will provide me with a courtesy phone call to discuss this further . We sincerely appreciate you taking the time to share this with us , so that we could improve. Sincerely C Young General Manager

"Excellent customer service"

4
30/03/2016

Great room and great time staying at the port of call. But the best was the customer service-we had an unfortunate event happen and the hotel front end staff was kind, compassionate and extremely helpful. I wouldn't hesitate to stay here again!

"RENOVATED Best Western Plus - Port o Call Hotel"

5
28/03/2016

I am back again twice in a month to my ”go to” business hotel in Calgary, Alberta. STILL … the best in price, great service amenities and the most genuine greetings that I have ever experienced. And believe me, I travel a lot in North America & Internationally. Now this property is in the final stages of lobby, coffee shop, and business centre renovation. There also select rooms upgraded as I was recently in one with new washrooms and etc. That is also a good sign especially when they are all done. Special features that I use are the free shuttle from Calgary Airport, enjoy the pool/gym/sauna, free parking, free internet and a very convenient lobby business centre. As a treat, while I am working in the lobby, the the front desk staff will pop over and offer me a coffee or water. I also enjoy the perfect buffet breakfast with my favorite fruits and homemade muesli. Highly recommended if you are doing business at the airport. Otherwise, it is about 20 minutes downtown by taxi. Very convenient. Drop me a note if any questions. Safe travels & hope these tips help MikeN

"Best Western Plus Port O'Call Hotel, Calgary"

5
27/03/2016

I was very pleased with my 3 night stay at this hotel. The staff was pleasant, courteous, professional and extremely helpful. I would highly recommend this hotel. The kids loved the pools and water slides and also the breakfast menu. All around I could not say anything negative about our experience there.

"Good stay"

4
26/03/2016

We arrived Thursday night around 5pm. Check in.was.easy and fast. We were located on third floor. Room was partially renovated. Old carpet old couch and super soft mattress. Room was specious. We had microwave and fridge. Pool was nice but way to cold on Thursday night. I think AC was running not heat. It was very busy as it was easter weekend. Second pool in the basement is quiet most of the time. It's nice to have two. Hotel is nice. Main area is nicely renovated. We didn't use any of their restaurants so I can't tell you if food was good. We would go back..

"Excellent Hotel"

5
26/03/2016

One of the best best western I have stayed in. The rooms the food the staff are all top notch . Not far from the airport the only down side would be it is located in an industrial area. I was not to keen on that. However, a wonderful stay.

"Super fun waterslides"

4
24/03/2016

Spent 1 night here when dropping family off at the airport. Check in staff were very friendly and let us have a later check out. Two restaurants - again friendly staff who spoiled the 4 kids. The breakfast buffet was not very good.

"Nice Place"

4
21/03/2016

I found the hotel to be quite nice! The hotel staff were very friendly even though it was a busy weekend. I had an issue with my key-card and they happily resolved it in no time at all! The conference facilities were also very good and the staff who served the food were very pleasant. They even made accommodations for dietary restrictions and waited around until the last person finished their meal. Great Service!

"After a long day"

4
18/03/2016

My hubby and I checked in around 1am after being picked up from the airport. Can't say enough about the service we received. Quickly checked in and up to our room which was a great surprise, very large with a sitting area and office desk. The bathroom was large, modern and fully stocked. Good nights sleep, I had requested a late check out which was given without any issue - really appreciated after a very long day. Check out was even better as Prem went out of his way to make sure our bill was correct and that we received our Best Western points ( did not have our card, but he took the time to find our number). This hotel allowed us to park our vehicle for up to 2 weeks and dropped us off and picked us up from the airport- excellent option if you are flying!

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Laurie H, Thank You for posting a review of your recent stay at our hotel . We are pleased that you find value of the services and products we provide. Our team understands the need to meet and exceed guest expectations and works hard at that. We appreciate you let us and Tripadvisor readers know of your experience. Thank you for being a loyal Best Western Rewards member. We look forward to your next trip to Calgary or planning of your Summer Travels. With Kind Regards, C. K. Young General Manager

"AWESOME"

5
14/03/2016

everything was great ther service, the double pools, one was private close to the gym, and other one was more for kids with waterslides, there was underground parking, and the rooms were nice and big and clean, only thing we didnt like was slow internet and beds were kind of hard

"Last Minute Idea"

5
14/03/2016

Arrived at Hotel at 7 pm. My son and his two friends we decided to get the room for the night so they could use the slide and swim. Service at front desk was perfect. I wish i got her name. She was super nice to me and the kids. We go up to our room. Bed were soooo comfy and clean, I love the welcoming bag if you sign up for Best Western points. I love love love the bathtub. Coolest one i have seen in any hotel anywhere. Went to the pool. Lots of fun. Got up for breakfast and the guy who was there his name started with an F. He was incredible. He was so friendly and went above and beyond for myself, my son and his two friends. Tried to go to pool after but it was closed. So the boys went in hot tubs. Will be coming back in April :) Highly recommend.

"Great service"

5
13/03/2016

Other than Airport pickup service timing this was a great venue. The hotel check in process after airport pick up was excellent. The young lady from Brazil went out of her way to make out stay a pleasure. We traveled with another couple and we were equally please with the visit and made use of both the restaurant and bar for meals and were pleased with both.

"Great place to stay"

5
10/03/2016

Overall this is a great place to stay in Calgary. I've traveled for work and regularly flew out of Calgary. Stayed here all the time except for a couple times they were full. Great and friendly staff who tend to the guests needs. Room service staff, the ones ignored most of the time, are great at keeping the rooms clean. I'd recommend this hotel to anyone doing business on the north end of Calgary.

"Another Great Stay"

4
08/03/2016

Our second stay at this hotel, we stay here so the grandkids can enjoy the Double Waterslide and the small pool for toddlers. The rooms are tastefully decorated and clean with comfortable beds. We also like the heated underground parking it is nice to get into a warm car during the winter months. This is a great location close to Calgary's airport and they offer shuttles to and from airport.

"Best place "

5
05/03/2016

We arrived here somewhat bedraggled and with a tired and grumpy diabetic toddler. The woman who checked us in, Angela, was so friendly and accommodating and really made our stay relaxing for us. Our two older kids loved the pool. The room was spacious and quiet and even had a balcony. Bi booked another stopover here before we left.

"Short weekend getaway to Calgary."

4
04/03/2016

Stayed here on the 27 and 28. Checked in was quick. Very nice of the hotel for giving out a free bottle and chocolate as a BW Member. Room is clean, quiet and bed is comfortable. Looks like they just been renovated. Nice little water park. Was planning to use the steam room but was told it was in the fitness area. Another level down not convenience so did not go.

"Great Place"

5
01/03/2016

You will love this Hotel. I have stayed many years and they always go out of their way to look after me. They have a shuttle to the airport that is not very far away. Sports Bar great dining and a coffee bar with on the go muffins and sandwiches. I have recommended this Hotel to many friends and business associates.

"Nice hotel, Bland area."

4
28/02/2016

Nice hotel, good amenities, close to the airport. the breakfast buffet is really good, can`t complain. Shuttle service to the airport, nice pool area, gym is alright, rooms are very clean and spacious.

"clean and comfortable"

4
25/02/2016

I have stayed here many times in the past few years. The hotel is clean, comfortable, and offers both outdoor and underground parking at a reasonable fee if you need to leave your car during a trip. My biggest beef is that the airport shuttle leaves only once an hour on the hour from the hotel and once an hour on the half hour from the airport. This usually means having to leave to too early in the morning or having to wait too long coming back. Overall, I do like this hotel and prefer to use it for travel plans since we have to drive from Medicine Hat for our flights. Although they serve an excellent breakfast for a price, it starts too late if you have an early flight. A complimentary continental breakfast available to early travellers would be greatly appreciated.

"Excellent as always"

5
23/02/2016

The rooms are spotless and the beds are very comfortable. The bonus is the shuttle service to the airport. Parking at the hotel is free with a one night stay. The food is always good and kids are allowed in one of the lounges. The staff do a great job and are very professional.

"Great service"

5
22/02/2016

Best Western Port o Call is a great place to stay for business, the hotel has all the amenities needed and the staff have exception service. Highly recommended. The hotel has a great water park as well for those on a family vacation.

"Good Location"

4
20/02/2016

We stayed here before and after our vacation. I chose this hotel for its location to the airport, free shuttle and many recommendations from friends. The rooms are a good size and clean. The shuttle to the airport was very handy. We booked it the night we arrived, and it took 10 minutes to get from the hotel to the airport in the morning. We phoned for the shuttle as we were picking up our luggage and it was there in 15 min for the shuttle. This was a great place to stay, and if we fly out of Calgary agai we will stay here.

"Fantastic Service!"

4
19/02/2016

We booked two adjoining rooms for our kids and I, one room with two queens and the other with one king. Both rooms were extremely generous in size, very comfortable and clean. Huge water park pool area- It was super busy and VERY loud! We ended up going down to the basement pool (where the gym is) It is small but very quiet and beautiful! We purchased the breakfast buffet with or room which was really good for what we paid, however if we would have paid full price for the four of us we would have been really disappointed. Unpleasantly surprised to be charged extra for coffee at a breakfast buffet. The hotel seems to be going through some renovations which didn't interfere at all with our pleasant stay. We will definitely keep this hotel in mind for future Calgary visits.

"Great renovations! "

4
19/02/2016

Best Western you did not disappoint! Your renovations looks spectacular. The family really enjoyed staying in the poolside room! The room service tasted great and we loved that we could eat it on the deck outside the room by the pool! The staff was as friendly as ever... We recommend it for anybody wanting clean rooms, fun water slides and friendly service!!

"Enjoyable break"

4
19/02/2016

I had business meetings in Calgary, and since the kids had the week off school we decided to make it a family trip. The kids loved the waterslides, and while I was in meetings, the rest of the family made use of the discounts for visiting the Zoo and Telus Spark. Room was clean and beds very comfortable. Some aircraft noise, but not bad. All in all we had an enjoyable winter break.

"Awesome Place for Families"

5
19/02/2016

If your kids like waterslides this is the hotel to be at. Excellent pool area with Hot Tub and kiddies pool. Staff were great. We had a wonderful 2 nights. Great food at the Restaurant and prices are not that bad. Close to Airport, Downtown and malls

"Excellent hotel, with comfortable spacious rooms and great service"

5
17/02/2016

We stayed here for two nights mid February and got a reasonable price when booking through a third party website. The Best Western Plus Port O'Call is a great place to stay and we feel exceptional value. We had a large spacious room, with two queen beds, which was very well appointed. Great beds with good quality bed linen so we slept well. The bathroom was in excellent order, very clean and had an additional sink nearby. Free Wi-Fi was fast and reliable. All staff were professional, friendly and helpful throughout our stay, especially Sonia and the duty manager on the main reception desk when we checked-in. thank-you both. There are many other facilities available throughout the hotel property and the smaller bar which closes at 10pm was a relaxed place to enjoy drinks and food. The hotel was attractive and is in the process of being renovated in part. There is a nice business area in the lobby which you can use for free and a nice gentleman came over to me to ask whether I wanted a hot drink or a fruit juice which was a nice touch. The pool area looks wonderful for children and adults alike. Free transfer is available to and from the airport. We requested a late check-out as we were flying at 20.15 and the hotel allowed us to stay in our room until 4pm which was amazing and very much appreciated. We would highly recommend this hotel and would have no hesitation in staying again.

"First time in a long time"

4
16/02/2016

I stayed at the old Port o Call years ago before it was a Best Western. While travelling to Calgary on business this week I noticed the Port o Call had a strong aeroplan offer on rocketmiles, so I booked in for three nights. I was pleased to discover recent major renovations, the room is spacious and clean with two sinks, one in the washroom and one just outside, which is convenient. They have an airport shuttle (free) that runs every 45 minutes or hourly. Room service quick, menu at Jetz (lounge/bar) is concise, food good. Had the breakfast buffet one morning, also very good. There is a water slide/pool here and on the Sunday there were a ton of family's partaking, so the hotel was a little loud, but Monday the hotel was back to normal. Cheerful helpful staff, I like this place.

"Great Hotel"

5
13/02/2016

Staff at Best Western Port O Call are amazing. They are very friendly and accommodating. The pool area is beautiful and clean. The kids spent hours playing in the water. The rooms are very inviting and clean. I would definitely go back

"Excellent Hotel"

5
12/02/2016

Hotel is an excellent place to stay. Rooms are always clean and well stocked with amenities. Staff are always helpful and courteous. This hotel has an awesome waterpark so kids can have hours of enjoyment

"Best is Right"

5
12/02/2016

Best definitely describes this BW location. Very friendly staff, clean and nice looking rooms. I did not get a chance to use the pool but the people in it seemed to be enjoying. Lastly a very convenient location, close to zoo and all amenities.

"Great stop over"

5
11/02/2016

We stayed here between flights. It was nice that we got in in time for the kids to use the waterpark before it closed - a great amenity and lotsa fun! Our room was large with two double beds and a couch-bed. Lots of space for a bigger family, room was clean etc. Win-Win! They are making hotel improvements/renovations and it's a really nice place. Front desk staff was friendly & helpful at check in. We ended up eating in the Jetz Lounge on site which is a great place too - fish & chips, pilot burger and pizza were all really good (not all consumed by me!!!) We were a bit unimpressed with the morning shuttle. They say it runs 24 hrs but to be more specific, its once every hour on the hour. (And pick up at airport is on the half hour) We ended up booking a taxi the night before to pick us up at 3:30am. We specified that it had to be a van and fit 6. Of course we get to the lobby the next morning and they tell us that the van is busy and we would need to pay for two cabs. Not happening. We ended up pressing for the van and got it, 10 mins later than the booked time but all was well. Frustrating though that at that early hour, they can't accomodate the shuttle service being that there are no airport pick ups until probably 6am. The shuttle just sat in front of the doors the entire time... Regardless, we were impressed with this hotel and would stay here again :)

"Retired Xray"

4
10/02/2016

Being members of the Rewards Program, we tend to mostly stay with BW. We stay in this hotel for the convenience to the airport. The shuttle service is good. During this stay the buffet restaurant was undergoing some changes which meant going to the lounge/restaurant for dinner. We had good food and good service. Our room met all of our needs in cleanliness, comfort, and appearance. Overall, we would recommend this hotel at stay at.

CKYoung1, General Manager at BEST WESTERN PLUS Port O'Call Hotel, responded to this review
Hello Retired Xray, We appreciate you choosing TripAdvisor in expressing your recent experience at our hotel to other travelers . We are pleased that you continued to find values that are important to you while being away from home. I will share with our team your posting and we wish for you to continue to collect the Best Western Rewards point where ever life takes you. Have A wonderful and Safe Journey . Kindest Regards, C.K. Young General Manager

"Fun Staycation!"

4
09/02/2016

Stayed here New Years eve. Kids had fun in the pools, however the water was somewhat cold. Room was clean, front desk people were friendly. Downside - New Years Eve brings out a lot of crazy kids running the hallways until 2 am. Security tried to control them but the kids parents were not even at the hotel with them. Very bust place on New Years eve.

CKYoung1, General Manager at BEST WESTERN PLUS Port O'Call Hotel, responded to this review
Hello Jason O , Thank you for sharing your NYE experience at our hotel , please accept my sincere apologies for the unfortunate occurrence of the pool water being on the cool side as well as unsupervised children running and being up late into the night . I will be using your feedback to provide guidance with our Maintenance team and Security Personnel to adjust our resources appropriate for the occasion.We do have a responsibility along with the parents to provide guidance in unsafe conditions , and we thank you for noting the same. We appreciate you and yours in choosing our hotel in celebrating the new 2016 with us. With Kind Regards, C. Young , General Manager

"Overnight stay to be close to the Airport"

5
08/02/2016

Free shuttle, parking available for a week while we were in Cuba. Great service, large lounge to wait for the shuttle with small continental breakfast. Currently renovating and I'll be back to see the results.

"Great hotel, great service!"

5
05/02/2016

I love this hotel, staff is so helpful! My husband had to live at this hotel for almost two years, and we always stay there even when I have things to do on the south side of Calgary. :) This hotel has it all, great for business travel or traveling with kids!

"I'd go back!"

5
02/02/2016

Rooms were clean, water park had two slides which were so fun. Sunday breakfast is award winning for a reason! So yummy! Hotel had lots of suggestion of what to do and eat. Has a pub named Jetz and the staff were all really nice. Never tried the salon but props for having one!

"Good Family Value"

5
29/01/2016

The hotel is not necessarily fancy or does it have luxurious amenities, however if you have a family with kids then this hotel is the best bang for your buck. Its simple with clean rooms and kid friendly amenities. And the best buffet in Calgary.

CKYoung1, General Manager at BEST WESTERN PLUS Port O'Call Hotel, responded to this review
Hello Mathew W, We appreciate your feedback of finding value in your travels. In such a competitive business environment , we do understand that our valued guests and potential clients places value on the top of their list . Your encouraging words will helped us to continued to refine our services and products. Looking forward to your family's next trip in Calgary . With Kind Regards, CK Young , General Managert

"Kid friendly hotel"

5
25/01/2016

Waterpark amazing. Convenient that main floor rooms have direct access to waterpark. Buffet way too expensive for a family of 4. Post prices at door please. Buffet way too expensive for a family of 4. Post prices at door please. Buffet way too expensive for a family of 4. Post prices at door please. Buffet way too expensive for a family of 4. Post prices at door please. Buffet way too expensive for a family of 4. Post prices at door please. Buffet way too expensive for a family of 4. Post prices at door please. Buffet way too expensive for a family of 4. Post prices at door please. Don't force a Minimum 200 Characters review. Don't force a Minimum 200 Characters review. Don't force a Minimum 200 Characters review. Don't force a Minimum 200 Characters review. Don't force a Minimum 200 Characters review. Don't force a Minimum 200 Characters review. Don't force a Minimum 200 Characters review. Don't force a Minimum 200 Characters review. Don't force a Minimum 200 Characters review. Don't force a Minimum 200 Characters review. Don't force a Minimum 200 Characters review. Don't force a Minimum 200 Characters review. Don't force a Minimum 200 Characters review. Don't force a Minimum 200 Characters review.

CKYoung1, General Manager at BEST WESTERN PLUS Port O'Call Hotel, responded to this review
Hello Brian P, Thank You for sharing your recent experience at our hotel with us. We understand every traveler has a specific expectation and perhaps our employee did not engage themselves in such a manner to offer solutions to your concerns. Please kindly accept my sincere apologies for not tending to your needs. For guests that prefers the menu offering we most certainly have that option as well as an all day breakfast offering for shift workers. Driving value to our guests is a Best Western International initiative. We do ongoing analysis in our trading market to remain competitive. We appreciate your view and comments for us to improve continuously . Sincerely CK Young , General Manager

"Close to airport"

3
23/01/2016

Close to airport with shuttle service. Renovations are in progress in and around the reception area, but the room was quiet. The reception staff were all very friendly, engaged and helpful. Our room backed on to the pool area and it was very noisy with children. But it quieted down at 10:00 pm when the pool closed. If you are not going to use the pool, and prefer quiet, request a room not adjacent to the pool. Underground parking is a perk and we left our vehicle there while out of the country on vacation. I'll be back! Especially when I need to come to Calgary a day early to catch an early flight.

CKYoung1, General Manager at BEST WESTERN PLUS Port O'Call Hotel, responded to this review
Jo Anne D, Thank You for your feedback regarding your recent stay at our hotel . We do understand that each traveller have specific needs, do reach out to our team members at the Front Desk should the first room location not suit your needs. We would be happy to accommodate your request. We appreciate your frank constructive feedback and look forward to your future visit at our hotel . Kindest Regards C. Young General Manager

"Family Friendly"

5
20/01/2016

We recently stayed at the hotel for just one night, but had experienced this hotel in the past. Overall, while no Fairmont, the hotel is overall in good shape and what you would hope for in a family friendly hotel.. The rooms are clean and comfortable and the waterpark is definitely a feature. Unfortunately during our most recent stay there was problems with the heater and the pool was so cold it was pretty much unusable - to the point our children asked to leave after about 30 minutes. I have to say I never thought I would see the day my kids would ask to leave a waterpark - last time we had stayed here we had to bribe our kids to leave. Fortunately we had stayed before so we knew that this cold temperature was not the status quo for this hotel - I did contact the hotel and let them know - and I was extremely impressed with their genuine concern and their offer of remediation. In fact, it was how professionally they handled the situation that prompted me to provide a review. They showed me they truly do care about the comfort and enjoyment of their hotel guests - I think this is an important feature of any hotel property.

CKYoung1, General Manager at BEST WESTERN PLUS Port O'Call Hotel, responded to this review
Hello Derek D , We appreciate your feedback regarding your stay at our hotel earlier in the month. Your family have every right to be disappointed as we were regarding the pool water temperature during that specific weekend as we did experience temporary failure of our boiler over the course of the night. although it was repaired , it wasn't able to maintain the demanded temperature. Please kindly accept my sincere apologies for the unfortunate occurrence . Rest assure that necessary steps are being taken to improve on our operation,The Waterpark is an important feature to our hotel . We look forward to being of service to your family again soon. With Kind Regards, C. Young , General Manager

"Under Construction"

4
18/01/2016

Rooms in great shape nice and clean. Swimming / slides area for the kids was awesome. Food was great too. The lobby construction is less to be desired and can be a little dangerous. Great place for the whole team to stay!

CKYoung1, General Manager at BEST WESTERN PLUS Port O'Call Hotel, responded to this review
Hello Ryan H, Thank you for your feedback regarding your teams stay at our hotel . Please kindly accept my sincere apologies for any inconvenience we may have caused regarding the lobby project ., we do work hard with Bossi Construction to ensure that safety is a priority at all times. We are excited of the Lobby makeover that started in November 2015, and have received many favourable comments regarding the fresh design. In such a competitive market , we are very fortunate that we are able to continued to invest back to the hotel. Thank You for your kind support and patronage , With Kind Regards Chung Young , General Manager

"Clean Room!"

3
16/01/2016

We took our young daughters to the Port O' Call hotel for an overnight mini getaway to celebrate our middle daughter's 6th birthday. Our room was clean and much bigger than we expected with a microwave and a fridge in the room. We had chosen the Port O' Call for the water park and it is clean and attractive. The water was very cold however and we did not stay very long in the larger pool. The toddler pool was a welcome diversion for our young children. Actually, our family preferred the downstairs pool as it was significantly warmer and quieter. The beds were very comfortable, one of the best nights sleep that I've had in a hotel in quite some time! My one complaint is the lack of supervision in the water park. While there are clearly stated safety rules, such as no running, one person on the slide at a time, there is no one enforcing these rules. While we were in the pool we were constantly being splashed and narrowly missed by unsupervised adolescents. There were two hotel staff present but they did not approach any of the young people who were clearly violating the posted rules. This was even a problem in the toddler pool as a group of young teens were playing tag, racing up and down the toddler pool stairs, and making it difficult for my four year old to play safely.

"Solid Hotel"

5
16/01/2016

Great hotel for business or pleasure. My stays are more business so I have the choice of kicking back in Jetz lounge or dining in the restaurant which is great too. Rooms are always clean and staff are always professional, courteous, and most of all friendly. Great people, great experience!

"Lobby upgrade false impression of dated oom"

2
15/01/2016

Booked hotel through Best Western call centre. Not informed of major renovation to lobby. Dust and chemicals permeated the air on main and second floor. Stayed in two queen bed suite with pullout on second floor. Room and furnishings were dated and carpet was worn. Hallway noise was very clear and did not allow a good sound sleep. No complimentary breakfast. Location poor as limited amenities in vicinity.

"Great Hotel close to the Airport"

5
15/01/2016

We have stayed her a number of times and each time I am happy that we did. The hotel is easy to find and close to the airport. The rooms have always been clean and the staff has been friendly. They are one of the only hotels close to the airport that has underground heated parking which is nice to leave your car at when you are travelling in the winter. They do have a swimming pool there although I have never actually been to it, it looks nice! I have been to their lounge which is a nice small lounge to be able to relax. They have a few VLT's in there which we enjoyed and you can also order pub food and drinks! I will definitely be staying here again!

"Amazing hotel"

5
12/01/2016

This was an amazing hotel! The staff were extremely helpful and friendly. We stayed in the Spa Suite and it was perfect. It was very clean and well stocked. The buffet the next day was one of the best that I have ever been to and was not expensive. Location is not the greatest if you want to walk around but it is within close driving distance of many shops and restaurants. I would highly recommend this hotel.

"Always a Good Choice"

4
08/01/2016

This is the third time that I've stayed at the Port o Call. Friendly service and clean rooms. I particularly like that the rooms are very very quiet. The underground parking is a excellent option as my car is clean and warm for the morning. The Sky Harbour restaruant provides a great dinner and the breakfast buffet is above average. I will return.

"Excellent stay at the Port O'Call"

4
06/01/2016

Spent the night here more as a couples getaway than anything but it had the added benefit of being near my morning flight to work. Excellent location near the airport and relatively close to downtown. There were several nice dining options available here and also a Tim Horton's very close by, 3 minute walk perhaps. There is an awesome water park inside this hotel, really impressive for a hotel, definitely a fun time for the kids. We had a very large, clean, comfortable room on the 7th floor - the elevators were super fast. I would highly recommend this location and can pretty much guarantee that we will be back, likely in the very near future.

"Always a favorite"

5
05/01/2016

Whenever we make a trip down to Calgary, this is the hotel we always stay at. Our daughter LOVES the water park. Brunch in the restaurant is always excellent and so are the staff. They cater to families that want a room that backs onto the pool for their own private entrance. The underground parkade is also a nice perk for the cold winter months.

"One sleep close to airport"

4
02/01/2016

This is a very clean and comfortable hotel. I have stayed in this hotel before because it is close to the airport and I have always had a good night's sleep. I wasn't there long enough to check out any of the amenities.

"Well Kept Hotel, Spacious Rooms"

4
31/12/2015

We stayed at the hotel for 2 nights. I booked the 'family' suite which had 2 queen beds and a sofa bed (sitting area). It was so spacious! Even with the sofa bed out as a bed, still plenty of room for our family of 4. I also liked the tiled area when you entered the room, again very helpful getting outdoor gear off/on. The room was very quiet at night, although we were at the end of the hall which helped. The water park is definitely unique with the tot pool, 2 water slides and 2 hot tubs. This may be being picky but the temperature of the pool deck and non-hot tub water is on the colder side. We found it hard to stay longer than 30 minutes both times we went because we were just so cold! Again, being picky perhaps, but there is no breakfast included with a normal room (I believe there are some packages which include it.) There is breakfast at the restaurant that can be charged to your room, but it would have been over $40/day for our family so we opted to eat elsewhere. I was aware of this when I booked the room, but I'm just pointing that I wish breakfast was included in the price of the room. The front staff are very friendly and were very helpful. I hope my review helps you make your decision!

"Nice hotel and waterpark"

5
31/12/2015

Nice and clean hotel, very friendly staff. Water park is so nice and my kids liked it. Breakfast is very nice with many varieties. Free underground parking is good to use in winter. Rooms are clean and quiet. Rooms have microwave, fridge and coffee maker.

"Great location, friendly staff and awesome pool!"

3
29/12/2015

Stayed here for with a large group over the weekend. If your kids love the water be prepared to have to drag them out of the pool. The pool is out dated and could really stand to use some upgrades, but kids don't care about that stuff! My only suggestion is that you book a pool side room early or at least a room close to the pool. We were way back on the opposite side of the hotel and the elevator is really slow so it was a small annoyance to get back and forth to the pool (esp if you forgot something)

"Overnight stay"

4
23/12/2015

Stayed at the property as an overnight in Calgary before our next day flight. Lobby was being renovated, but no big deal. Tried using my key, as instructed, to park underground, but it would not work...it was late so didn't bother going back to the front desk, it wasn't cold so just parked outside. The room was nice and comfortable. Our rate included buffet breakfast - it's a nice one. Good selection and good quality. We also made last minute use of the hair salon located in the hotel. She was nice and did a decent job.

"Large Cozy Room:"

5
22/12/2015

Close to the airport. Large, clean comfortable rooms. King size bed was so comfortable. Small couch and table. Bathroom large with an extra wash station from the toilet and tub. Lobby is under construction but that didn't stop our quick check in and out. Free heated under ground parking. They also have airport shuttle service.

"Luxury at a value price"

5
18/12/2015

top notch, recommend this hotel to families with kids. The water park is worth the extra expense. Very nice private pool for when the kids are asleep. The king suite has a very nice bed and couch pull out for the kids.

"Home Away From Home"

5
17/12/2015

We recently stayed here one night prior to catching a flight out the next morning. This is our preferred hotel at the Calgary airport. We booked through AMA and the $140+tax rate gave us accommodation for one night plus free outside parking for 2 weeks while we were on vacation. The hotel also has complimentary shuttle service to and from the airport. We had dinner at the hotel restaurant in the evening and the food was excellent. The hotel staff has always been professional and friendly.

"Not Sure What Others See"

1
16/12/2015

We stayed here one night for a trip out of town. The parking charge is extra which was a surprise, and the shuttle didn't come, so we took a cab back to the hotel after standing outside at the airport for a 1/2 hour. If you need a hotel that is close to the airport, pick a different one.

"Great service and attention to detail"

5
15/12/2015

Excellent place to stay. Near the airport. Easy access to highways, nearby restaurants and services. Clean. Great service. The Manager really sets the pace on customer service for all the staff. Highly recommend this hotel.

"Great place for our one night stay."

4
13/12/2015

We went Christmas shopping in Calgary and booked the Port of Call for the night. Had our grandkids and daughter with us. Had a cabana room right beside the waterpark. Great location for the kids and it made it easy to supervise and still enjoy visiting as adults. The breakfast buffet was excellent and service was very good. The only negative was that the hotel was under renovation.

"Ministry ambassador"

5
11/12/2015

Birthday dinner. Ate in dining room. Great meal.....Italian buffet. Well priced and very tasty. Will have breakfast in morning. Great service. Love the Philippino's. Hotel is always excellent and the dining room topped it off.

"good for Airport travel"

3
10/12/2015

Stayed here for two nights travelling to and from Atlanta. Comfortable rooms. Good restaurant, but expensive. Shuttle to airport only once an hour. Parking available indoors, heated, not cheap. Service is good!

"Consistently good"

5
07/12/2015

I've stayed at this hotel a number of times and it's never been a disappointment. The rooms are clean, the beds are comfortable, and the breakfast is great. The only downside is that the in-room wifi cuts in and out. I've yet to experience hotel wifi that isn't though.

"Ho hum .... Not that great"

3
06/12/2015

$36.00 for a breakfast that consisted of 2 pieces of toast, a muffin, coffee and orange juice! ( for two). What's with that? Bed was ok, there was toothpaste on the rim of the sink, couldn't figure out how to work the TV (no instructions). Just wanted to watch the news! ..... Thought I was going to end up renting a movie....... Somebody reviewed. " breakfast included!"?. VERY NOISY. Definitely won't be at the top of my list next time we're in Calgary.

"Great"

4
30/11/2015

I enjoyed my experience except for the pool not being ready when stated. The staff in general were very accomadating. I would stay again. It was a great place to stay if you have children. Hope you have a great stay

"Amazing Staff"

4
27/11/2015

I was booked into the hotel for a week of training in Calgary, and must say from the front desk welcome, to the house keeping staff and everyone in between, they are the most accommodating and always friendly staff! I am an individual with celiac so eating out can be a challenging experience to say the least. The chef came out everyday to go over the brunch options that were acceptable for me, and offered to make me something when brunch menu was limited for my condition. The water park was closed for renos so was probably quieter than usual. Its a short ride by shuttle from the airport and close to our office so a great location for me. Thank you so much for a great stay!

"amenities not available"

3
26/11/2015

Waterslide was closed for refurbishing for 3 months. When making the resevation, staff did not inform me of this. So when i showed up with my kids, this amenity was not available (which is why I selected this hotel over others).

"Excellent Stay"

5
16/11/2015

Great hotel. Very family oriented. Great services. Kids loved the waterslides pool for the slides and the second pool downstairs was great too. It was heated and very relaxing. Very clean rooms. Staff very friendly and always willing to help

"VERY clean! Fun Water Park!"

5
12/11/2015

I recently stayed at this hotel for one night with my son. We have stayed here in the past (for 4 nights) which is why we chose to stay again. This hotel is always so clean; floors, furniture, bathrooms... clean, clean clean. They have a fabulous water park with 2 slides, 2 hot tubs, kid pool and regular pool which provides hours of fun for kids. The lounge has great food and kids are allowed in there during dinner hours and the Sky Harbor restaurant is also very good (recommend the breakfast buffet for sure!). We don't get to Calgary very often but when we do go we always choose to stay here. If you get a chance while staying at this hotel, walk across the street to the Aerospace Museum, lots to learn here and another place kids would love to see.

"First impressions of Canadian Hospitality,Brilliant."

5
11/11/2015

After 25 hours of travelling from the UK to arriving in this great hotel, the welcome could not have been better.Front desk staff were brilliant,made special arrangements so that we wouldn't have to vacate our room until late the next day. The breakfast was inspiring, great choice,staff could not have been more friendly. We decided there & then that our last two nights in Canada would be at The Port o Call. Again,we were not disappointed,well looked after, great room, good food and well priced for the location. Well done Best Western, this hotel is a credit to you.

"Great stay"

4
09/11/2015

Good hotel for family. Pool is nice. Staff friendly. Thumbs up. The kids enjoyed the pool. We ate at the restaurant and it was good as well. The hotel is near a mall where we did some shopping and later went to order some food. Will definitely stay at this hotel again for a family get away or as an overnight on the way travelling to or from a more distant location.

"I felt like they truly welcomed me"

5
08/11/2015

I stayed here on the last night of my trip to the Canadian Rockies. From check in to check out, the stay was wonderful. My check in was expedient and the clerk went out of his way to help me with directions to the airport so that I could drop off my rental car, and he scheduled for a shuttle to pick me up for my return to the hotel as well as my shuttle back to the airport the next morning. The room was spacious, modern, clean, and had a comfortable bed. WiFi connection was solid and the hotel was quiet. As far as breakfast buffets at a hotel go, this one was among the best that I've seen. I didn't have time to enjoy it as I was running late for my shuttle, but was grateful that one of the staff went out of her way to get me some yogurt for the road. I'll be returning to the Canadian Rockies next May and I'll again spend my last night of the trip at this hotel.

"caring service"

5
07/11/2015

Friendly service. Helpful advice. Even brought a get well basket for a young boy in our group who was sick! So very thoughtful! Very clean, quiet rooms. On a previous trip, we were able to get adjoining rooms which worked well as we had two children with us. The fresh cookies and coffee in the lobby are very welcoming.

"Great Value"

5
02/11/2015

The Hotel was Comfortable and Clean. Great Amenities, there is a restaurant, lounge and a bar. There is also a pool, waterslides and a gym. The Staff was courteous and friendly. The room was a good size and well laid out. There is heated underground parking. This is very good value for the price.

"Enjoyable stay at this Best Western!"

5
26/10/2015

We enjoyed our stay at this Best Western Plus. Excellent buffets, good location, friendly pleasant staff. We would definitely stay at this hotel again! The rooms were clean, comfortable beds, spacious washroom with extra sink, adequate parking, fast check in and out, no discrepancies regarding final amount owing at checkout. All over good experience, we would recommend this hotel to family and friends!

"Great for kids"

5
25/10/2015

Stayed here with our 5 & 8 yo. The waterslide was excellent. The kids loved it. The water was nice and warm. The room was clean and comfortable. Excellent experience. I would definitely stay here again.

"Wonderful Stay!"

5
20/10/2015

Read the reviews on this place before coking and indeed it certainly is a 4 star plus! Spacious, richly decorated, solidly built, quite sound proof, conveniently located near the airport and right off Desrfoot Trail. The morning buffets are amazing and the Sunday brunch outstanding! I had all the fresh fruit I could ever desire, chia and flax seeds, soy milk and so much more! The variety is incredible! Our server( sorry I forgot the name) was so attentive, polite and accommodating. This was at the Sky Harbour Restaurant. There is also a little cafe where I enjoyed a latte to my liking because it was very hot. The beds are super comfy and rooms spacious . I used the weight room, sauna and pool but not the water slides. It's a wonderful place for families because the kids get to have fun in the slides. The front desk staff are wonderful as was the shurtle driver. Very respectful and so polite! So were the chamber maids. Really all of the staff are friendly, polite., and helpful The only thing I can suggest for this wonderful hotel is to get softer kleenex and toilet paper and to lower the heat in the sauna as it was way too hot. Otherwise, awesome place fo stay and eat and I would not hesitate to recommend this hotel to anyone! Would return in a heart beat. Thanks for a lovely stay!

"Very Comfortable Room"

5
20/10/2015

We stay at this hotel whenever we are in Calgary to get a flight for a vacation-once or twice a year and it is always excellent. The rooms are always clean and quiet. And the front desk always helpful and the shuttle and parking work seamlessly every time. This last stay however was just over the top. In the special requests section I had asked for a room on a higher floor away from the pool area, tends to be quieter....and they gave us a king suite on the 7th floor. It was so awesome! Tons of rooms, and a brand new jetted tub, and the tub itself heated up. It was so nice. A very nice quiet night in a very comfortable room. We highly recommend this hotel.

"Overnight in Calgary"

5
19/10/2015

The hunting outfitter recommended that we stay at the Best Western Port O'Call Hotel in Calgary overnight as we had an early-morning flight out the next day. They were easy to locate, clean, attractive, comfortable, friendly and helpful. The restaurant downstairs was enjoyable, and the food was pretty good. We didn't have anything more than appetizers really, but they were good. There was a good variety offered on the menu though! If in Calgary, we would stay there again.

"Best Best Western"

4
19/10/2015

Enjoyed the stay at the Best Western Port of Call. The hotel has been in renovations but that doesn't stop the staff from making the experience wonderful. Great Breakfast buffet, comfortable beds and dispute being by the Airport quiet.

"Excellent Choice!"

5
19/10/2015

Highly recommend this hotel! Everything about the stay was awesome from the staff to the amenities! Free shuttle service to the airport, an amazing pool! The water slides were awesome and the area was very clean. The decor of the hotel was really nice and welcoming. The staff were professional and friendly! The beds were so comfortable, and the room size was great, I didn't feel squished at all! I can't wait to go there again!

"Port o Call - Calgary"

4
07/10/2015

Pretty fun hotel (waterpark). Staff was friendly and helpful. Location of the hotel was pretty convenient. I did not eat at the hotel but my colleagues said the food was pretty good. I would stay here again when in Calgary.

"Fantastic Airport Hotel"

4
06/10/2015

I have stayed at this hotel many times while visitng YYC on business. It is a well maintained, comfortable hotel. Underground parking is available free of charge. The breaktast buffet is expensive but offers many options. The bar in the hotel, Jetz, is clean and has great service. I will continue to stay here during future trips.

"Getaway Glory"

4
04/10/2015

This hotel seems to be primarily a stop over for airplane travel, but it offers so much more. The world class zoo,shopping and dining all so very close. All that and a waterpark with two very decent slides, a separate small pool and three hot tubs. Also included is a great fitness room complete with steam room. A restaurant and lounge are available for dining although we choose to eat out. Gluten free pizza is offered on the lounge menu and a coffee bar with pastry and treats. One thing I do miss is the normal Best Western free buffet breakfast. Great stay for a getaway. Will certainly be back.

"Clean, friendly staff and good value"

5
29/09/2015

I recommend this hotel for anyone coming to Calgary for either a business trip or for a family vacation. It's very clean, free internet, underground parking and close to all amenities. The pool and waterslides are a hit with the kids.

"Nice hotel with some issues"

5
29/09/2015

We went to Calgary for a short break in the fast pace of retired life and stayed in a Best Western as usual. We found the hotel to be well situated for us having come from a northerly direction. Our room had a great view of downtown and the Rockies. The hotel had all of the things that Best Western prides itself on-clean, friendly and well thought out. We were quite surprised to go into their lounge at 5 PM for a snack and drink and find that we were the only customers. We soon found out why! The bartender disappeared from behind the bar on our arrival and did not reappear to serve us for 5 minutes. We asked about a menu for the snack we wanted and were informed that the restaurant was open straight down the hall. We exited the lounge and the hotel and went where our cash and smiling faces were appreciated. On returning about 9 PM we checked the lounge and found the bartender had done his job and there was only one table occupied. This was a Saturday night and the other places we had visited were very busy. Perhaps there is a problem in this lounge.