Room 1
Room 2
Room 3
Promotion code

Best Western Plus Port O'Call Hotel, Calgary

1935 McKnight Boulevard NE, T2E 6V4, Calgary, Canada - See on a map
Best Western Plus Port O'Call Hotel - Hotel Exterior The Best Western Plus Port O'Call Hotel is ideally located in the center of Calgary. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The moment you fly into Calgary International Airport, you'll see how convenient the location is of our Calgary hotel. Our central location is within minutes to the Calgary International Airport and the vibrant energy of downtown Calgary. Our full service hotel is ideally located with ease of accessibility to all major driving routes. We are in the heart of it all with the Calgary NE Business district and large corporate offices at our doorstep. We welcome any visitors in town whether travelling for business or the ultimate vacation, our hotel has it all. Our banquet facilities are perfect for catering to both corporate meetings and splendid intimate weddings affairs. Our onsite indoor Waves Water Park makes us a favorite attraction, urban oasis fun for the entire family. It's easy to spend a day exploring the points of interest this city and its' surrounding areas have to offer. The Calgary Stampede and Calaway Park are a great place to get your adrenaline started. This full service award winning hotel features friendly staff eager to ensure your experience is a positive one. Whether you're here for the oil and gas show or to stroll around and discover new restaurants, it's all easy when you have the preferred business address in our city. This Calgary hotel is also famous for the mouthwatering, breakfast buffet dished up daily for a nominal fee, so bring your appetite to the most important meal of the day. Featuring sizzling bacon, fresh prepared waffles and eggs, there's no better way to start your day. Complement your meal with fresh in-house made pastries, fresh fruits, cereal, yogurt, house made granola and 100% Arabica brewed coffee. That's how a perfect day should begin! Hotel does not allow pets except for Medical Assistance. Book your fresh, clean, spacious oversized room at Best Western Plus Port O'Call Hotel for the best location and value! Opt for our Breakfast Package. A valid credit card and government issued photo ID are required at check in. VISA debit and pre-paid credit cards are not accepted for incidentals. A minimum hold of $200. 00 CAD per day will be placed on the credit card upon check-in. Proof of vaccination is required to visit hotel pools, food outlets and meeting rooms.

Best Western Plus

Port O'Call Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Steam bath
    Steam bath
  • Massage services
    Massage services
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Traveler's Choice
 
Travelers Choice 2021
 
Travelers Choice Best of Best
 
Travelers_Choice 2020
 
based on 1619 guest reviews
NOTE ISSUED
Excellent
947
Very Good
479
Average
117
Poor
37
Terrible
39
REFER TO NOTICE
Business Business
344
Couples Couples
183
Family Family
825
Friends getaway Friends getaway
50
Solo travel Solo travel
49
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderfully relaxing"

5
rottwielersrule, Lethbridge, Canada 02/05/2022

Went for a family trip and stayed at the Port O Call as a weekend get away. The suite was absolutely wonderful and relaxing with a large jacuzzi tub that you could melt into. The restaurant was decent but nothing to really rave about, but by the looks of it they are renovating a second one so hopefully it is higher end.

"Good for the young family."

3
User 30/04/2022

The room was decent but few of us slept well as the beds and pillows were not very comfortable and the rooms are not very sound proof. The Murphy bed provide enough space for 6 of us to stay in one room, which was a great option. The rooms look clean, but dated. Having a sink in the bathroom and one just outside of it really helped the bedtime and morning routines move quicker. The coffee in the room was terrible. The pool was excellent. The kids LOVED the 2 water slides. And the adults appreciated that there were 2 hot tubs in the same area. Typically there is a 2nd pool and hot tub available on a lower level. Though we were disappointed that the lower pool was closed. We did not make use of the fitness area this time, but have on previous visits. It is larger than many others we've seen, and well equipped. I really like that there is a water bottle filling station in it too. The showers in the fitness area change rooms are awkward, as the frosted glass turns clear when wet. A sauna in the charge room is a nice addition, but it takes a long time to heat up. If you plan to use it after your work out, perhaps turn it on before, or partly through, your work out. Having underground, roomkey-access parking is very nice. For the price this hotel costs, and to truly make it a family hotel, it should really have breakfast included.

"After work stay"

1
Global17974889903, Elkford, Canada 28/04/2022

One of the best hotel i stay in. When we go to Calgary with the family we always stay here, on 17yrs now and the staff is the best, Either Mo at front desk, Dave in the bar or Chelsie as are waitress all the best staff ever.

Lisa Marthaller, Other at Best Western Plus Port O'Call Hotel, responded to this review
Global17974889903 Thank you for sharing your review! We appreciate the postive feedback and will be sure to acknowledge our team members for their outstanding service.

"the worst"

1
User 24/04/2022

room was fair size. not the cleanest. the downstairs pool and hot tub were closed which wasnt stated on website..we wouldnt have booked. Then we called about buffett breakfast...were told the wrong closing time which left us hour less of time. The buffett was what you would get for free at any other hotel except at other hotels its free. mucky eggs..cold ham....not worth 16.

Lisa Marthaller, Other at Best Western Plus Port O'Call Hotel, responded to this review
Thank you for taking the time to share your experience On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at (403) 291-4600.

"Great value and fun for grandkids!"

5
HelenaW87, Ponoka, Canada 07/04/2022

The room was large and the pools were so much fun. Our grandchildren loved this hotel. Told the doorman at the Paliser/Fairmont in Calgary that their hotel was nice but the BW Port ocall was better because of the slides at the pool. Lol! Will definitely stay there again if we have the grandkids in Calgary.

"Disgusting !!"

1
User 04/04/2022

Rooms are filthy. Switched rooms due to having crusty boogers on the headboards, glasses not cleaned, filthy TV remote, hair and other filth in the tub and sinks. ETC... Pool area over capacity causing a safety hazard. Front desk staff were very friendly. However, the onsite manager was rude and unprofessional with an overall bad attitude.

Lisa Marthaller, Other at Best Western Plus Port O'Call Hotel, responded to this review
RRR202020 Thank you for taking the time to share your feedback. We take great pride in the service and facilities we offer at our hotel and I am truly disturbed that we were not able to deliver the experience that we espouse. Please rest assured that your comments are being taken seriously. I have discussed your feedback in detail with the team and have also emphasized on the importance of following laid down standards and procedures. I do realize that this in no way makes up for the inconvenience you went through, but I sincerely hope that you will not let this mar your impression about the Best Western Plus Port O' Call and please do give us another opportunity to welcome you back

"Disappointing Stay"

1
Travellingmama2022, Edmonton, Canada 03/04/2022

This hotel has been our go to in the past for the kids as they love the waterpark. During our last stay, we experienced problems with non functioning AC and burning skin after getting out of the pool. We expressed both of these concerns to staff and the response was “no one else has complained”. We were offered the ability to change rooms (which we did once) and also a discount on our rooms, but it didn't solve the issue. Despite our best efforts to seek resolution, neither issue was resolved during our stay. Continuing to switch rooms multiple times while travelling with 3 kids under 5 is just not feasible. The kids want to go do activities, the baby needs to nap and I don't want to waste an hour moving things. We were also not the only guests complaining about “burning” skin after getting out of the pool. Despite water being tested, this should probably be taking seriously before it causes an injury to a guest. Something must not be right if people experience burning skin after getting out of the pool! Not an enjoyable stay to say the least.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Synchrocoachy, Thank you for taking the time to share your valuable feedback. I am sorry to hear that your expectations were not met during your recent visit nor did we live up to the high standards of service for which our brand is known. We have taken your feedback very seriously and will continuously strive to elevate our guest experience. I hope this will not deter you from choosing to stay with us again. Our Engineering team inspects the water park each morning preparing the pool for our guest's usage, quality and safety. Our pumps are monitored and dispense the necessary amounts of chlorine regulated as per Alberta Health services with daily readings to ensure all systems are working properly and a third party testing our water samples. We do take our guests safety seriously however some individuals may react to the higher volumes of chlorine on busier days. We do apologize for your inconvenience. Lisa Marthaller, Operations Manager

"Great for kids"

3
User 02/04/2022

Over priced for a three star hotel. Rooms weren't overly clean, pool area was packed with bandaids on the floor…if you can look past cleanliness and price, you will be fine. Great location with lots of restaurants and other amenities very close by.

"Happy with visit"

5
cristaltillyer, Surrey, Canada 27/03/2022

Stayed for 2 days. Room was spacious and clean. My son enjoyed the pool and Waterpark. Staff are patient and friendly. Will go again if visiting Calgary again in the future. Restaurant next door is yummy and convenient.

"Great Staycation"

4
tine2525, Calgary, Canada 26/03/2022

Very kid friendly atmosphere. Your kids will love the water park and be exhausted by end of day. Lots of fun and comfortable rooms. Staff is friendly and very accommodating. Restaurant food is good and lots of variety for adults and kids alike. Buffet is awesome and lots to choose from. Our little guy found it to be a fun experience and wanted to stay! Rooms are a bit dated but still well kept. Only felt that the pool area could have more staff around for wiping up water and cleaning through the day. We had a pool view and also felt that more attention to end of day cleaning could have been much better than the 15 min spent. Was a Very busy place during spring Break but kiddo had an amazing time. Definitely recommend!

"Pool water gross, black mold in my bathroom"

2
jk00ns, Port Alberni, Canada 26/03/2022

We chose this hotel for the pool but we were pretty grossed out by the water as it was not clean at all! There was black mold on the walls in the bathroom. I also don't appreciate a knock on the door at 8:30 from house keeping asking when we are leaving when check out is not till 11.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear jk00ns, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay and take your safety and wellbeing serioulsy. We continue to look for ways to improve our guests' stay and appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Your feedback is being reviewed as we do daily water samples that are tested by a third party as per Alberta Health Services and our automated pool systems dispence and regulate chlorine levels and our pool attendants are trained to shut down the pool for regular maintenance. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (403) 291-4600. As I am available to learn further regarding your stay Sincerely, Lisa Marthaller Operations Manager Best Western Plus Port O'Call Hotel

"False advertising"

1
brade270, Flin Flon, Canada 25/03/2022

This hotel advertises Airport Shuttle. When we arrived at the airport and called the hotel for a shuttle, they said it hasn't been offered since the beginning of Covid. Most other hotels we have stayed at offer a taxi voucher when airport shuttles aren't available. It is a $25 cab ride one way from the airport, so this is an extra $50 we weren't planning on. When you've spent already spent $196.19 a night to stay in this hotel, this is an annoyance. The fact that they are using Covid as an exuse still at the end of March 2022 is lame, considering all the restrictions have been lifted everywhere. For the price they are charging for a room at this hotel, guests should be offered a taxi voucher. They also could have changed the wording on all their hotel descriptions online so they are not false advertising.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear brade270, Thank you for your feedback. We appreciate you taking the time to share your recent stay and apologize for not meeting your expectations. Our Shuttle services are not operational at this time and we have correct some of the wording to ensure there is no misunderstanding for future travellers until there is a greater demand. Please contact me directly as I would be happy to rectify the taxi cost

"New Trip"

4
GlenBeaumont_Alberta, Beaumont , Alberta 25/03/2022

Satisfied with the service at the front desk and in the restaurant. The pool was a big draw for the guests. The waterslide was very busy as it was spring break for all the kids. The hotel has improved the internet and tv channels since my trips after Covid have increased,

"Don't book cabana room"

2
INSOMNIACRAYMOND, Edmonton, Canada 21/03/2022

The cabana rooms are not worth it. The room was dark dingy and felt like a basement suite. They put carpet in a room with pool access, needless to say the carpet was wet when we got there and pretty much stayed wet the whole time. They rooms on the higher floors are nicer.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

"Decent stay with great, friendly staff"

4
Travel-Bug-Family123, Red Deer, Canada 16/03/2022

For the price we paid this was a good mini staycation. The room was clean and a decent size plus the pool was fun. The hotel was sold out so the pool got really busy at times but we seemed to be leaving just as it really filled up so didn't impact us too much. The only reason for the 4* was due to walkability. For restaurants (other than the lounge or buffet options) we had to drive other than that a good stay.

"Great Stay"

5
mrsamymiller, Westlock, Canada 16/03/2022

Great place for kids, great pool with slides and a kiddie pool too. Felt like a very safe location with lots of parking and really close to the airport. Front desk was helpful and friendly, will choose again next time we're in Calgary.

"Best stay ever!"

5
User 12/03/2022

Every staff member is this hotel went above and beyond to ensure we had a great stay! The room, pool, fitness area and restaurant were all clean and enjoyable. The extra help provided was always done with a smile and "anything else"? We will be looking for a Best Western to stay at for all of our future travels due to our experience here.

"Fun waterpark"

4
Moscato-Mama, Airdrie, Canada 11/03/2022

March 2022 We stayed for one night and chose this place because of the waterpark (we have been there before) We got joining rooms on the main floor, they were in need of some reno's but they were clean. Rooms had a mini fridge and microwave and two queen beds in each room. Be aware there is noise from planes as it is close to the airport and seems to be right on the path of many flights going over, I was woken a few times in the night they were so loud. The waterpark is lots of fun. There is a toddler area with it's own small slide and wading pool, and then two large waterslides in the other pool. The yellow one is covered and dark but the blue one is open the hole way. There are two hot tubs, the other one is a bit out of sight behind the waterslides. The pool area could use some attention to cleaning at the end of the night, the same wristbands and Kleenex were on the stairs the next day and the pool water was looking pretty murky the next morning. There were always plenty of towels. There is a restaurant in the hotel called the Sky Harbour Lounge, it has a very reasonable buffet breakfast for $37 for 2 adults and 2 kids. There was plenty to choose from and I would say it was well worth the price. There is a bar in the hotel as well. It was a fun night away and I would recommend it for family's looking for a waterpark.

"Clean rooms, nice staff, great food!"

4
User 22/02/2022

We were welcomed with big smiles, our room was clean, WIFI pw was provided with check in, pool was fun and the buffet is amazing! Our kids were happy with the hotel, the price was perfect as well. We would visit again :)

"Good Price for a break"

4
Edwin F, Calgary, Canada 22/02/2022

We have stayed at Best Western Plus Port O'Call Hotel a few times previously. On this occasion we had two rooms. The staff were friendly and helpful. Underground parking is a plus especially in the winter. Will no doubt be staying again later in the year.

"Meh"

3
User 21/02/2022

The staff were absolutely lovely. Easy check in & were able to accommodate early check in. The rooms were dated, but clean. The bed was so incredibly hard that neither my husband or I had restful sleeps. I wound up taking all the pillows and laying on top of them to try and get more comfortable. The kids had tons of fun in the water park. It looked very dated compared to the pictures on their website. Bordering dirty. The toddler wading pool didn't even have the same slide/play structure as shown in the pictures. The restaurant was slightly a frustrating experience. We went there for a total of 3 meals. The food was typical buffet hotel food, with lots of kids friendly options which was nice. the service was absolutely terrible! You would wait at the front entrance for a lengthy time before a server/hostess would acknowledge your presence & seat you. Once seated, you would wait a very long time before someone would take your drink order. My husband was on his second plate of food before anyone took our drink orders. Refills? Ha, forget about it. Overall, It was a meh experience. We chose this hotel solely for the water park. There are other Calgary hotels with less dated & cleaner looking waterparks that we will revisit instead. Great price point if you're looking for a cheap water park weekend though!

"Superior customer service"

5
User 13/02/2022

I have no words to thank Angela enough for the extraordinary/superior/prime/fantastic service! She went above and beyond to make sure I would have a spectacular stay. Angela was extremely professional, knowledgeable, friendly and kind!

"Best Place"

5
User 04/02/2022

I recently rented a bunch of rooms with family and friends to celebrate my birthday and Port O'Call Hotel and everyone, especially Robin, went above and beyond my expectations. The waterslides were a hit with the kids and the adults had just as much fun. Everything you needed was in the hotel and the staff were fantastic and very accommodating. I am so grateful to Robin who helped me keep my group of 50 people organized, with 13 room bookings, so we could all be on the same floor. He helped me with ordering food and letting me know what amenities were available on-site. Robin allowed my group a late check out at 1pm so we could enjoy breakfast in the restaurant and swim some more. Robin and his team went above and beyond all our needs and they were very accommodating and very friendly. I can't wait to come back with all my family and friends again.

"Ready for an update"

3
maplewicket, Fort McMurray, Canada 26/01/2022

It's been a few years since being down, figured the water park would be good for the kids. Water is fun and fine but I cringed thinking about updated Tetanus shots as the whole stairs up to the water slides is rusting out. Looks gross. The furniture is aging and the pull out coach had no useable mattress. The hotel was really good and had the foam mattress to substitute so my review isn't all bad. The staff is fantastic and generally a great place, they just need a couple upgrades.

"New Years 2022"

5
User 07/01/2022

Our stay was from December 31 to January 2, 2022. My family and I had a great time. The pool area is amazing for kids. The dinning is perfect. Can basically go down for breakfast and head right to the pool. I'm a travel agent and I love staying at this location with my family. Great work Port O'call. Great work Mo to you and your staff keep up the great work. Also, I like booking my clients to this location.

"Putting Their "Best" Foot Forward"

5
Barbara R, Surrey, Canada 31/12/2021

I always consider the overall conditions when giving my review, especially during this Pandemic situation...crazy right! Anyway, I felt that all the staff were doing their best to try and keep everyone comfortable within the Restrictions placed. It was greatly appreciated!

"My Second Home"

1
NanaJoyce, Leader, Saskatchewan 28/12/2021

They treat us with love and kindness, we have been staying with them for years! I love the heated parking for my vehicle. The Jetz Lounge has great food! The front desk is always there for me, especially Robin and Moe, they are so kind, they treat me 1st class! I'm always so happy to see them. My only wish was that they had their shuttle service up and running, it cost me alot for taxi to airport for departure and arrival, well over $50.00 for both.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
NanaJoyce, Thank you for continuing to stay with us! We truly appreciate your kind words and acknowledgement. We hope to have our shuttle service restored once there is more stability within the travel and hospitality industry. Regards, Lisa Marthaller

"Usually 5 stars but not this time"

4
eatoutwaytoomuch09, Edmonton, Canada 26/12/2021

Usually the best place to stay and check in this time left sour taste in my mouth. The lady wasn't very nice. She took forever. And first wouldn't accept debit until the other guy came over and said we can take it. We stay here every year for Christmas and never had an issues at check in till today. As for the rest of the stay it was great. Rooms are nice and big. The kids love both pools (waterslide one was a little cold). Also love the underground parking option. Just hope the lady at the desk was having a bad day and it's not her usually service she offers.

"Good Stay for a Goid Price"

4
973TylerH, Rimbey 17/12/2021

The hotel was clean, tidy and well maintained but a few little things showing its age (exhaust fan not working for example). Pool was awesome for the kids. Parking was amazing and great especially for winter. The hotel was close to everything we were doing, Zoo, Telus Spark, Cross Iron Mills were all withon 10 minutes. Close to the airport, which if air traffic was at normal levels might be noisy (but also very close to the airport for a stay). The restaraunt was excellent with great family breakfast options. All in all a really good place to stay for a family weekend getaway.

"Not bad, not amazing"

3
judithsR3175NU, Airdrie 03/12/2021

Our room was a little dated, but really clean. It had everything we needed. The kids loved the waterpark. Staff should be a little better trained in first aid as one of the kids cut themselves. We loved the Christmas decorations in the lobby. The staff were all super friendly and helpful. I should suggest ordering in as the buffet was not great.

"Best place to bring your kids for a Swim"

5
User 22/11/2021

My daughter always have a great time with her friends each time I book and overnight get together with her friends To top it off they always enjoy the good buffet breakfast and I don't have to worry on what to feed this teenager as Skyharbour offer an amazing buffet.

"Good place for the family relaxation"

5
senwerem82, Calgary, Canada 18/11/2021

My family and I enjoyed our stay but the service we received from the kitchen staff wasn't encouraging. We will definitely come back. The underground parking makes our stay more fun. The room is well organized and equipped for the stay.

"Horrible covid protocol"

2
User 16/11/2021

We were booked to stay for three nights and left after the first. The first thing I noticed at check in was how extremely busy the hotel was and kids were running around all over the place with no masks on. When they took my information at the front desk, they never did ask for my husband's vaccination record which made me uneasy. The room was clean but quite run down. The pool was incredibly over packed and the water was freezing ! There were signs everywhere to social distance but no limit on how many could be in the pool area at the same time.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
710tenillet, Thank you for your review, we appreciate your feedback and shred concerns. I welcome you to contact me directly as we take our services and health protocols seriously by following all health regulations and I would like to learn more about your check-in experience. We understand that guests have different comfort levels when dealing with the general public however there are no restricted capacity limits other than the fire code in the water park and our dining outlets and we ensure that we do not exceed this maximum. Thank you again and I look forward to hearing from you !

"Excellent service and friendly staff!!!"

5
User 15/11/2021

We had our daughters 18th birthday in this hotel Since day one the general manager and the staff are already friendly until we finish the event. Food was great and our rooms are clean. we definitely recommend this hotel to family and friends.

"Awesome service so satisfied"

5
User 08/11/2021

Overall stay is like your in your home. I love the swimming pool it's nice to relax and enjoy ! The parking as well very satisfied with the service cool staff . The cleanliness is awesome and I did have a good sleep

"It was a great night at the hotel the pool was amazing specially for our little one."

4
sumsylove, Banff, Canada 18/10/2021

Pool is amazing for the whole family. Pasta night buffet on Fridays a hit for everyone after the pool. You need to be aware that you need a room key to get to your car in the parking lot even after check out

"Great for Families"

5
AliBear19, Regina, Canada 12/10/2021

We spent two nights here on thanksgiving weekend. The rooms were nice and big, easily able to blow up an extra queen mattress. The water slides and pool were fantastic. My 10yo and 7yo were able to go down both slides in their own. The separate pool area was nice to get away from the craziness of the slide area. We will likely stay here every time we come to Calgary.

"Very nice hotel w/ amazing waterpark"

4
jmarkmgd, Calgary, Canada 12/10/2021

Love love the waterpark and the pool area. Amazing staff at Sky Harbour Restaurant. Front desk were very helpful and friendly. you will feel very welcomed. Internet is a little bit slow though. Nice ambience

"Staycation"

5
Edwin F, Calgary, Canada 11/10/2021

We had two rooms on the thanksgiving weekend. The rooms were great and my granddaughter loved the pool complex. The staff in the hotel, the Jetz bar and the Skyharbour grill were all excellent and very friendly. Would certainly recommend this hotel and will be staying again soon.

"Family-friendly hotel in a central location"

4
Ney11, Edmonton, Canada 04/10/2021

The hotel itself is standard, but it's relatively clean (save for the brown ring of dirt in our bathtub), the beds are comfy, the staff are friendly and helpful, and the pool of course was a hit with the kids. The pool water was warm and the entire deck was clean, though more chairs and youth life jackets are needed for how busy it is. There were possibly two, with two adult and about eight infant. The breakfast buffet is a great deal, but the dinner pasta/pizza buffet was lackluster, bland and too expensive--not something we'd recommend. The hotel is centrally-located to lots of attractions, but as it's in an industrial area, most of the nearby restaurants cater to businesses and close before dinner. We would stay here again.

"Great Hotel for a family"

1
User 03/10/2021

I Booked for my daughters birthday and went with another family. We booked three rooms and were able to have two of them adjoining. The girls had their own room and lived it and I felt at ease knowing they were right beside me just thru the door! They loved the water park and their room. The staff was great and we had a great experience! We do not stay at hotels a lot, but will definitely book again for a mini staycation!

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Fearless729243 Thank you so much for staying, we are delighted to be a part of your daughters birthday! We hope to welcome you again.

"Calgary staycation"

5
J_R_Villanueva, Calgary, Canada 27/09/2021

BW Port o' Call is a great hotel to stay. I enjoyed a king suite with hot tub and balcony. Very nice and relaxing. The dinner buffet was modes, understandable due to covid restrictions but the staff were great!

"Worth it for the Pool"

5
heatercowcable, Grande Prairie, Canada 27/09/2021

We had a great stay a few small maintenance issues in the room, nothing that took away from our experience. The water park was why we booked and it didn't disappoint! They staff were kind and courteous answered all questions, even a few times before we arrived through phone calls.

"A run down hotel not worth the money"

2
jadamysky, Edmonton, Canada 07/09/2021

You might choose this hotel for the waterslide but it was overrun and not enjoyable. The rooms were run down and not cleaned well AT ALL and there are no working bathroom fans! First and last trip - we won't be staying here again.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear jadamysky, It is disappointing learning of your views on your recent stay. I would be happy to learn more of your experience in detail should you contact me directly so that we may better our overall customer care.

"Port O Call Calgary Airport"

5
MariafromMarkham, Markham, Canada 06/09/2021

After much research and keeping a budget for a trip to Alberta, I picked the Port O Call hotel. It was the right decision for the quality and advantages it offered. We rented a car and being close to the airport due to late arrival, was the right choice. Downtown us only 10 minutes away and much more expensive. The hotel offered a nice ambiance, excellent wholesome breakfast, free indoor heated parking and nice beds. The bonus was two sinks one in the room and the second in the bathroom. It was a great choice for a family trip. I would not hesitate to recommend this hotel to any visitors in Calgary.

"Stay elsewhere"

1
Cynnaminblue, Edmonton 05/09/2021

Decided to go with the higher priced place and room as a splurge but was really let down. Room was listed as a suite which was our whole basis for booking it so we could have our own areas. We had requested a higher floor but was given one on the very bottom level. When we got to the room it was not a suite but just a larger hotel room with a single bed. We went back to the front desk and let them know that we may have been given the wrong room type and was told “the room you booked are all in use and not available”. We decided we'd deal with it and went on. When we got back to the room and tried to settle in we realized how terrible it was (especially when you consider the price we paid). Door handles sat loose in the doors so if you used them to open the doors they would just pop right out, door hinge to fridge was completely snapped in 2 so it hangs on by the bottom hinge only, sliding mirror door for the closet doesn't fit in it's track so it just rolls on the floor and would randomly slide out from under itself, blown lightbulbs, jacuzzi was visibly dirty, shower was super tiny with a busted door, towels were raggedy with unravelling edges. During our second day there we came back after an outing and the cleaning staff had blocked off the door with their carts. Late in the night they came knocking at the door to give us a remote that was not requested. We were yelled at coming in by the Same staff that checked us in the day before because i was walking in with my service dog (who had been with me the whole time). And the pool was so jam packed that we couldn't even take advantage of that either. The room itself looked like it was put together by a broke college student. The tv was bolted to what used to be an armoire that they had clearly removed the doors from. I've stayed in a lot of hotels, but this one was definitely one of the worst.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Cynnaminblue, Thank you for sharing your feedback with regards to your recent stay. If you would be so kind, I would be much obliged to speak with you directly and further my knowledge into the room number you are referring to. We do pride our hotel and team members for taking ownership and maintenance for rooms. Should this be an oversite of our end we certainly would like to make sure we make things right and place this room out of service to ensure our quality and integrity meets the expectations of our guests

"Good but not Great"

3
mowins88, Edmonton, Canada 02/09/2021

This hotel was recommended to me by friends, but also through social media in local parenting groups, etc. I have to say, after my experience, I would not do the same. Here are a few reasons for this: the pool and hot tub did not have consistent temperatures, and varied throughout my 2 night stay (over the course of 4 separate swims), the room was lacking a hotel safe, the window would not open, so we were left to only cool the room by using the built in ac... it would start up and run incredibly loudly off and on through the night leaving us with a very disrupted sleep. Also, the toilet seat was slightly broken so it would shift when you sat on it. The fine details of making the room ready for new guest presentation where also overlooked, for example, the cups for drinking or the coffee station were not replenished so we had to call up for some. All in all, none of these on their own were a deal breaker, but combined, for the price of $170/night, I will explore other options in Calgary going forward.

"Nice family getaway."

4
9leasedCustomer, Toronto, Canada 29/08/2021

This hotel is very family oriented. The rooms, menus and breakfast family special made things very easy for us. We used room service for several meals and the menu was appropriately sized and priced for families. My only issue was the lack of crowd control in the water park. On the evening of our first night, it was very crowded which was a concern due to covid 4th wave. I have been vaccinated, but it was still a concern. the following 2 days were much better during the day when people were out sightseeing. It was interesting to watch plane traffic as the hotel was near the south end of the Calgary airport. It was not particularly noisy.

"Amazing hotel for children"

5
lilm0use101, Medicine Hat, Canada 23/08/2021

This hotel is close to the airport! Amazing staff always clean and very accommodating for children! Coffee is strong so if your need a really good wake up call they have the best for that!! 2 swimming areas underground locked parking can't beat that!! Not mentioning your close to a Tim Hortons and lots of restaurants! And let's talk about lounges my kids die for the nachos from the lounge and kids are allowed till 10 then put them to bed and have a couple after a long day!!

"Excellent convention destination"

5
John J, Edmonton, Canada 23/08/2021

Our association hosted a conference for 75 participants. Over the course of the two days we had numerous opportunities to interact with the staff at the Port O'Call. They were all courteous, helpful, and professional. The venue and food were fabulous, and the hotel was clean and modern.

"Very disappointed"

1
User 23/08/2021

We are in a pandemic. Buffet style breakfast that was self serve, meaning all patrons had their hands on dishes, food, silverware etc. When we arrived in our room clothing articles from a previous guest was left in our bathroom. The entire time we stayed, I never seen anyone clean the elevators, or door handles. While my grandchildren were swimming in the pool, another child vomited in the pool. I advised the front desk, and they did nothing about it. Again we are in a pandemic, They never vacated the clients from the pool.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Cosmopolitan570722 Thank you for feedback as it is much appreciated and helps us to review our hospitality practices. We will look into the items left in the hotel room upon your arrival as well as the pool incident as we expect our team to address all situations immediately. This is our service promise and is extremely important that our guests know that we care and are doing our jobs to the highest standard. I empathize with your views when it come to the buffet as we know that everyone has different comfort levels. I can assure you that we meet all health and safety recommendations when offering the breakfast buffet as well as our cleaning protocols. As of July 1st 2021 all restrictions have been lifted as per the Alberta Government and Alberta Health. We have continued to provide hand sanitizer to encourage our guests to use before serving themselves at the buffet or throughout the hotel. Our team takes Covid -19 seriously and are committed to doing our part to ensure the safety of our guests and staff members Once again I thank you for sharing your concerns

"So much fun!"

5
User 22/08/2021

Me and my husband booked a one night stay with our 3 children, aged 3-6. The room was nice, and clean. My kids had such a great time at the pool, we had equally as much fun. Very family friendly and I would highly recommend it.

"Family stay"

5
User 21/08/2021

We had a great stay at this hotel. It was great for kids and had everything we needed for our 2 nights. There were a couple minor problems like the remote not working and a mix up with the nachos we ordered for room service but they were quickly rectified and I was impressed with how they handled it all. We will definitely be staying here on our next stay in the city.

"Updated review"

4
Lisa H, Spruce Grove, Canada 19/08/2021

We stayed at this hotel in June 2021. I was disappointed in the cleanliness of the 2 rooms I had. I was also disappointed in the lack of response we got from the hotel. I just wanted to update my review and say that they reached out to me and apologized for the lack of cleanliness and for their lack of response. Because of this I would go back to this hotel and give them another chance.

"Mixed result"

4
relative, Vulcan, Canada 18/08/2021

While the rooms, meals, lounge, appearance and staff support was great the waterpark area left me concerned on safety. There were too many people allowed in the hot tub and waterslide area of the pool. There were numerous collisions and lots of children using the waterslide unwisely. More supervision was needed.

"The Kids love the pool"

4
LB1982, Edmonton, Canada 14/08/2021

We stayed here on a quick visit to family. The location is great coming from Edmonton and easy to get to other areas of Calgary. We wish that you could book pool time, but it is first come first serve, even though a pandemic is going on. The front desk staff were friendly and quick to help out. Our two queen bed room was large and gave our family of four enough space.

"loved the jetted tub"

5
LindaS6346, Prince George, Canada 14/08/2021

I stayed in the king room with a jetted tub. The room was very nice. The jetted tub was amazing. Initially it was not working but when I reported that issue the maintenance crew immediately resolved the problem (a breaker was off) It would have been nice to have information in the room about what amenities are available, the hours of the restaurants and pool, menus, etc.

"Great experience!"

5
carolynseverson, Sooke, Canada 12/08/2021

The staff, pool, restaurant and bed was very good. Would've liked a buffet dinner offered at the hotel during the week only offered on the weekends. Overall, a very clean, well managed hotel. We will be back!

"Great Experience"

5
Jenna K, Calgary, Canada 09/08/2021

Everything at this hotel was great, from staff to the pool to the amazing deal for a buffet breakfast at the restaurant. Only issue we had was in the evening when we tried to watch TV the connection was really bad and a lot of the channels were glitchy. Overall a great Stay as we were mainly there for the pool and waterslides!

"First time visit"

3
User 08/08/2021

We were told to visit this hotel based on the waterpark and it did not disappoint. The waterside are great for kids. HOWEVER, the pool was packed! To the point you could not swim without bumping into someone. The breakfast buffet is expensive in my opinion. It's basically a contention breakfast but you are being charged 35.00. Nothing to write about. Bacon. Eggs. Sausage. Pancakes. Fruit. But for that price it should be included. The rooms are outdated. I think this hotel needs a bit of an upgrade but you go there for the pool. As much as we enjoyed ourselves, I don't think we will be back based on how busy this hotel is with and the pools being jammed packed.

"great place"

5
mdepadua, Edmonton, Canada 06/08/2021

Clean and great place to stay. Front desk are so helpful finding room for Us. I was looking at third party website for availability won't give Us room in short notice. Call them for availability they where happy to assist.

"No safety or social distancing enforced."

2
CaoimhinFox, Edmonton, Canada 04/08/2021

According to the Hotel's website, "Social distancing measures are in place and Property confirms they are implementing guest safety measures" I can confirm that was NOT true when we stayed there over the August long weekend. The buffet and Pool areas were not following any form of social distancing, nor were there any hotel staff present at the pool to control the number of people coming in and the pool area was dangerously full and was busy from 8 am until 10 pm. The rooms were loud from the heater/air conditioner even if you shut it off, you can hear it from the next suite.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
CaoimhiniFox, Thank you for sharing your feedback and concerns regarding our business practices related to Covid - 19 during your recent stay. As of July 1st the province of Alberta and Alberta Health Services lifted ALL restrictions and following their guidance we lifted ours to with updates on our website and signage throughout the hotel in addition to social media platforms to update our guests . We want our guests to feel comfortable therefore we still provided sanitizer and gloves at our buffet. We will look into the air conditioning units to ensure they are in good working order. Thank you once again for your feedback and hope to welcome you back in the future. Should you wish to speak with me directly I would be more than happy to hear from you.

"ZERO Social distancing enforced."

2
CalvinOfCanada, Edmonton, Canada 03/08/2021

The hotel itself was average, the room was your average airport hotel room with worn down furniture. It was nice to have a second sink outside the bathroom and the bathtub was deep. There was no take-out menu, phone book or room service information available and renting any movie to your room was over $30. The Restaurant appeared to only be open for breakfast buffet and they were out of various items with the promise it would be right out, then after waiting in line again...all out. There was cereal and yogurt but no spoons. The lineup was crazy with ZERO social distancing and the food wasn't anything special. Our Biggest concern was the swimming pool area, Forget the fact we are coming out of a pandemic (Covid19) , Social distancing can be difficult at a pool but the pool area had to have been well over its capacity with nowhere for the majority of people outside the pool to sit (it appeared there were families of 10 there to watch 2 kids) , was a waiting period to get on the slides with people lined up all three flights of stairs and There were No lifeguards present or hotel staff to enforce any rules as the pool and pool area were dangerously crowded and this Best Western Location should be ashamed of how out of control it was. There has to be some sort of pool capacity, health and safety or even fire code rule in effect that was clearly violated. We chose this location for the pool but will not return due to its lack of responsibility.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
kevinfT3185JX We understand that guests have different needs and comfort levels. We are always adapting where needed to accommodate our guests and employees. As of July 1st the province of Alberta and Alberta Health Services lifted ALL restrictions and following their guidance we lifted ours with updates on our website, signage throughout the hotel in addition to social media platforms to update our guests. We are aware that most of our families are coming to the restaurant for breakfast between 9 – 10 am. This time in the restaurant is busy and there is a constant flow of patrons at the buffet. Our kitchen cooks the breakfast items as needed to ensure quality and freshness of the product being served. We are happy to review your feedback with our food and beverage team to see how we can possibly manage this better and truly appreciate your comments. Water Park usage is strictly at the discretion of our guests. We do not have a life guard on duty and have signage posted throughout the water park and upon entrance of the door on rules and conduct of patrons. The water park is more than 8,000 square feet and at times can feel crowded but we do leave this up to each individual guests and their level of comfort to use the facility. We do follow all health and safety protocols as safety is our number one concern when it comes to guests and our water park. We do have a pool attendant that is onsite, cleaning and will advise management should there be an incident that needs to be brought to our attention. Thank you for sharing your experience with us. Please feel free to reach me directly should you have further concerns as we would be happy to review them with you and our team.

"Disappointed in room and response from hotel"

3
Lisa H, Spruce Grove, Canada 02/08/2021

I was very disappointed with this Best Western. We had 2 room. In one room we found a bandaid in the bed. The second room we found dirty socks that did not belong to us and the closet door was broken. I mentioned these to one of the clerks at the desk and she did nothing. I also mention Ed this at check out and again nothing was done. Not even a sorry yo hear about that. I even emailed Best Western the day we left and never heard anything. Next time I go to Calgary I will find a different chain to stay at. Very disappointed that they never reached out.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Lisa H, I am sorry that this happened upon your stay with us, Please reach me directly as your concerns will be addressed immediately. This is not the norm of our Service hospitality and will be address promptly. It is our purpose to ensure a safe and clean room. Lisa Marthaller 403.291.4600

"Adventures to Calgary"

1
bmeasner, St. Albert, Canada 31/07/2021

We really needed a get away after the covid restrictions were lifted and along with another family booked into Port of Call Best Western Calgary. The children loved the water slides & pool!! We were able to purchase discount tickets to Calaway Park there! The hotel staff are awesome, the rooms were very clean and of a decent size. Any request you have I'm sure if able, they will accommodate. Definitely be back here soon!

Faiz Habib, Guest Services / Front Office at Best Western Plus Port O'Call Hotel, responded to this review
Dear bmeasner Thank you for taking out time from your busy schedule and sharing your experience with us. I am extremely happy to read that we left an indelible impression on you and made your stay – even more special! Thank you very much for recognizing the efforts of our staff. It is appreciation and feedback such as this that keeps us motivated to strive harder to provide the best of services and excel in what we do. The team and I definitely look forward to doing many more such events with you in future. Regards Faiz Habib. Guest Service Manager

"Weekend in Calgary"

5
vale11634, Edmonton, Canada 26/07/2021

The hotel was convenient, clean & the staff were friendly & helpful. The breakfast was good with enough choices. The kids enjoyed the pancakes, French toast & fruit. The scrambled eggs were a bit wet though. The kids loved the pool & waterslides! The a/c was a bit noisy but after a full day we slept quite well. Would definitely stay here again.

"Could have been Better"

3
User 25/07/2021

Check in staff pulled up and printed wrong reservation information, despite me giving her my printed copy and my credit card. One of rooms we requested was wrong, had to then redo our room assignment. Door keys didn't work, had to wait almost 1/2 hour for front staff to return to reset my door reader and provide me with working keys. Meanwhile the rest of my family went to the pool without me. One of our rooms was missing glasses and coffee mugs. Hallways were not clean. Made me wonder how clean our room really was. Air conditioner didn't work properly, room was too warm. Overall not what I expected from a Best Western.

"One night mimi vacation "

5
lbfound3, Lacombe, Canada 17/07/2021

We have stayed here numerous times in the past. This is the first time since restrictions have been lifted so decided to hit Calgary during stampede and go to Jubilations dinner theater. As all the times in the past we were treated like old friends. We have never stayed on the top floor before and the front end staff recommended changing our usual room to one with a better view of the city and mountains loved it . Breakfast in the dining room was great as usual,great to see our old friend is still the concierge. Great job guys

"Great for family trip"

5
17jewelS, Edmonton, Canada 14/07/2021

Waterslide and pool are big, I like that they have a small pool for toddlers. Lobby is clean and decent. We stayed in a two superior queen beds room, its clean and beds are comfy. Staff is friendly and informative. Location is okay. We will stay here again!

"Great Stay"

4
JaenaSoriano, Invermere, Canada 13/07/2021

Best Western Plus Port O'Call Hotel always nice and clean and located in a convenient location. Have a comfortable mattress and soft fluffy pillow. Front Desk Staff on duty were very polite and accommodating. The price is always affordable and reasonable. My kids enjoyed the slides & pool. I highly recommend BW Plus Port O'Call

"Horrible expericen"

1
codylima, Edmonton, Canada 13/07/2021

Food was gross got room the 1st night because i was checking in late and i got the chicken fingers and they were burnnnntt and then my wife got the fish and it was under cooked and gross buffet was horrible and the swimming pool water was ice cold like a lake water

Faiz Habib, Guest Services / Front Office at Best Western Plus Port O'Call Hotel, responded to this review
Dear Cody Thank you for taking time out and reviewing us. Your valuable feedback helps us constantly improve and innovate. I am disappointed to learn that our services wasn't to your expectations. Please accept my sincere apologies for falling short. The hotel management will get in touch with you to address your concern. Regards Faiz Habib Guest Service Manager

"The hotel is great for a young family"

3
User 05/07/2021

The pool is fantastic. Great for kids of all ages. Was told a crib would be in our room for my infant, double checked a few hours before arrival and when we got to our room there was no crib. After our 3rd day and no room cleaning we asked for more towels and came back to ohr room to find a bag of towels thrown on the bathroom counter

"Dirty Room & horrible pool schedule"

1
angiemuir19, St. Albert, Canada 28/06/2021

We booked this hotel for the pool. I called a day prior to check in to book a pool time For Friday when we arrived. We were told we can't until we get there. When we got there there was no available times. Frustrating

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
angiemuir19 Thank you for your feedback. To be fair and courteous to all guests who choose to book with us we do not accept pre bookings for the pool. We do guarantee one swim time during your stay. If you arrive later you would have one of the fist choices in the morning to swim. I welcome you to contact me directly to share your thoughts and provide further details on the condition of our guestrooms and recommendations on how we can improve our services.

"Home away from home"

5
User 27/06/2021

This hotel has been my home away from home for the past 6 months, all the staff are amazing and treat me like one of their family. Words cannot express how well they treated me during my stays. Thank you once again for your true hospitality. I will definitely be back. Huge shoutout to Angela and Mo at the front desk. You are both amazing at what you do. Thank you :) Brandon

"Disappointing"

2
User 26/06/2021

We stayed at this hotel for 4 nights for a family trip. The room was a decent size, a bit dated and nothing special. The TV had terrible picture and quality, and the image was frequently fuzzy or frozen, or said it had no signal. 1 of the water slides was broke and couldn't be repaired on the weekend apparently which was quite disappointing since that was one of the reasons we chose this hotel. The kiddie pool was a good temperature one day and freezing cold the next. Due to Covid you had to book a 45 min pool time for each day, so having 1 water slide unuseable meant the other one was very lined up and your 45 minutes passed quickly with only a few trips down the one slide. I'm not sure why they just wouldn't have some spare parts on hand in order to repair breakdowns. Seems like poor planning. For that reason I wouldn't stay here again.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Kim D, We appreciate your feedback and for you choosing to stay with us. Unfortunately we had some unforeseen maintenance on one of the waterslides that requires specialized service repair to its motor. If it is a quick and simple fix our team members can handle these repairs safely and quickly. It is our commitment to handle all service repairs safely and responsibly with the right person doing the right job. Thank you again for your feedback.

"Fantastic Hotel"

5
carle01519, Calgary, Canada 14/06/2021

The hotel amenities are well known in Calgary but what really stood out was the way the staff conducted themselves. Everyone was helpful, and friendly and made the experience all the more enjoyable. The room was fantastic and was just what we needed (a separate room for our kids to sleep in) One downside was the sofa bed wasn't overly comfortable. Pool is superb, and the food is great value. Once we had checked in, we didn't leave until checkout. Made everything really convenient.

"Great pool and clean rooms"

4
User 13/06/2021

We took our kids here for a family weekend at a hotel with a pool and water park and it was a huge hit. The kids loved the waterslides and pool, which had to be booked for 45 minute blocks. I thought this was fine for our family with young kids but people with older kids might want a longer time. The room was comfy and actually pretty huge. The beds were comfy and the room was very clean and neat. The covid protocols were good but didn't get in the way of anything. We would go back again for a nice few days away.

"So accommodating as I visited my mom in the hospital"

5
sbeaubien2018, Alberta, Canada 08/06/2021

Management upgraded my room as I was spending 13-14 hours a day at the Lougheed hospital with my mom who has ALS. Mom needed to stay there longer than expected sadly, so Angela extended my reservation in the same room with a 3pm check out as it was day by day. My length of stay depended on the doctors and the Team at Port O Call went above and beyond.! Will definitely be back. Thank you.

"leisure"

5
snider67, Red Deer, Canada 24/05/2021

top notch service. have stayed here many times over years. always a great stay. Rooms were large and comfy. We always try and stay in honeymoon suite as this room is the most comfortable. Restaurant food was excellent. You will not be disappointed.

"Excellent hotel for families & children"

4
User 09/05/2021

We visited during the pandemic with our little ones. We were very happy to see our room had a jetted tub. The children loved the rooms. The food was excellent! Breakfast was great. The staff was so kind during our pool time. A great option for families visiting Calgary.

"Excellent Service, your Home away from Home"

5
Juanderman, Calgary, Canada 27/04/2021

First of, I would like to commend Rene, Faiz and Ratika of the Front Desk for their warm hospitality. Me and my family feels so welcome from the time I called to book up to our check out. Our room is clean and has a nice view and their waterpark is the best. My son, who celebrated his 8th birthday there says he would give them a 5 star. I encouraged everyone to stay and experience their service and waterpark. Special shoutout also to Parminder who made sure that our room is covid free. We will for sure book again.

"Not bad, not great"

3
User 27/04/2021

Booked a night as a late birthday celebration for our 8 year old. Overall the stay was fine. Our room wasn't ready when we arrived at 315pm (check in at 3), not a huge deal but with 3 very excited kids it was mildly inconvenient to sit in our vehicle and wait for 20 minutes until it was. The room was nice enough, could have been cleaner (considering that why we had to wait to check in) My kids found a toy from the last occupants, shelves on the murph bed were dusty, the fridge was filthy, not really things I'd expect when cleaning protocols are increased due to Covid. We were going to order from the restaurant but found the menu over priced and underwhelming so we went with SkipTheDishes. The kids had a wonderful time at the pool. Water was great, slides fun and overall it was a really fun time. Staff is friendly and the hotel itself (from what I saw) is nice. As I said, our stay overall was fine but for the price of the room (no breakfast and 45 minute swim) we will likely book elsewhere next time.

"Nice Hotel"

4
christinamh28, Edmonton, Canada 02/04/2021

This is a very nice hotel, located close to the airport. They have a big indoor pool area with 2 waterside which is great for kids. Breakfast is not included which is disappointing but the restaurant at the hotel is very good with huge portion sizes (my sons kids meal was the same size as an adult meal). Overall a nice stay.

"Best hotel"

5
cindyenright2020, Leduc, Canada 17/03/2021

This hotel is the best, the staff there go above & beyond to make your stay as comfortable as possible very friendly staff, food in their restaurant/lounge was very good, I would defiantly recommend this place to my friends and family ❤️

"Great spot"

4
Byron2021, Halifax, Canada 19/02/2021

Great place to stay. Staff are very friendly and helpful. Some services/amenities were not available but not hotels fault, I suspect that they are Covid related restrictions. Restaurant wasn't open the first night and breakfast wasn't available which is amazing here.

"No airport shuttle"

3
User 04/02/2021

I picked this hotel since it was close to the airport hoping I could save money on using their airport shuttle service. Unfortunately the airport shuttle is no longer available due to. Covid. Funny enough taxis are still available? Spent an extra $30 on taxis that could have been avoided if I would have stayed elsewhere. There was a random weird vibration in the ceiling every couple minutes. No bottled water in the room upon arrival. Internet was painfully slow the short time I spent trying to use it. So slow it was unusable even to load a webpage. Eventually it seemed to speed up but by that point it was time for bed anyway.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Lzryde, Thank you for your feedback and taking the time to speak with our Front Office Manger this morning. We hope to welcome you back in your future stays while travelling to Calgary and Area.

"Best hotel in Calgary"

5
jensen26244, Lethbridge, Canada 22/01/2021

The room was clean and the beds were so comfortable. I was able to come up for work and not worry about my family as they were able to have fun at the hotel and be comfy. The service was absolutely amazing as the staff is professional, friendly and thoughtful.

"Amazing Value"

5
eldon306, Saskatoon, Canada 17/01/2021

The employee culture is comparison to a high end hotel as they are friendly and attentive to the customer needs. I expected a 3 star hotel as that is usually the experience at a BWH. The recently renovated exterior, lobby, restaurant and guest rooms is what you would expect in a 5 star hotel. The business centre makes conducting work easy And convenient. The exercise, sauna and pools are a great feature after a busy day of work. I highly recommend this hotel.

"Nice and fun"

4
court_39, Camrose, Alberta 15/12/2020

Very friendly staff. Stayed during Covid 19. Staff did everything they could to accommodate for families wanting to use the pool. It was too bad that breakfast had to be cancelled because this hotel usually has a good breakfast. Room was clean. No coffee makers in rooms during Covid. Definitely will stay again.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
court_39 Thank you for your feedback and understanding during these uncertain times. We are doing our best to ensure that we follow all Alberta Health guidelines and the Government mandates. We hope to welcome you back .

"MY EXPERIENCE WHILE STAYING AT BEST WESTERN"

5
User 07/12/2020

My experience while staying at the Best Western was top notch service! When I called on the phone to enquire the girl was so nice. She gave me the room for a great price! While at the Best Western when I checked in. I had the option to go to the pool. It was by appointment only. But, still a nice option to have during covid. The temperature of the water was so nice. The girl who was so nice to me on the phone was working in the pool area. She remembered me, and started talking to me. She was so friendly! I was impressed that she remembered me, and started talking to me. The sevice was top notch! My experience at Best Western was top notch! I would 100% stay there again before choosing any other hotel!

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Erica A Thank you for staying with us. Travelling at the best of times can sometimes be stressful and we are truly grateful to have travllers and guest such as yourself stay with us. Thank you for sharing your feedback on your recent experience on our service and facilities, We hope to welcome you again.

"Port o Call Best Western Calgary"

5
User 03/12/2020

Always a pleasure to stay at this hotel, always guaranteed a great stay and the staff is wonderful, helpful and always pleasant to interact with. Amenities are great, a great value for the money your money well spent.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
karmahc2020 We appreciate your time and sharing your experience with our team members and hotel. It is rewarding to know that we are making a difference for our guests. Thank you and we look forward to your return .

"Top Notch"

5
User 27/11/2020

I have always loved this hotel and it is my first choice for a staycation. It has upgraded drastically in the last few years. It was very clean and the service was excellent. The front desk staff was very friendly and made check in very easy. We went to the restaurant for dinner before swimming in the pool. Food was amazing and the service was great.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Kelly W Thank you for making us your staycation destination. Thank you for taking note of the many renovations that we have done over the years and continue to do so. We hope that we can continue to be a staycation tradition for you and your family. Your feedback and recommendations are much appreciated

"Excellent"

5
User 19/11/2020

Clarissa made our stay memorable. She was so knowledgeable and helpful to us.. very friendly.., Very nice room, clean and comfortable. They have underground parking., I would definitely stay here.. also robin and the night manager Mo was very accommodating and friendly in my last stay..

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
jsmarianocad Many thanks and a great appreciation for acknowledging our team members that made a positive impact on your stay. It is truly motivating and especially during these trying times and uncertainties. Thank you again and we look forward to your return.

"PRETEENS BIRTHDAY PARTY"

5
Mahawanatu, Calgary, Canada 31/10/2020

I have been celebrating my daughter's birthday parties here and it awesome. The staff are extremely knowledgeable, kind, and funny. They meet all of our needs with smiles and true support and kindness. The staff truly ensures we enjoyed great hotel experiences in the very clean property, restaurant, lounge, fitness center, ease in parking our car and the incredible pool and water park center. We truly and enjoy our experience at this hotel. We will definitely be back very soon. Thank you for making our stay fun and memorable.

"Family pool fun"

4
davestummy, Sherwood Park, Canada 29/10/2020

We took a weekend break with our extended family and selected the Port Of Call because of location and swimming pool / water slides for the grandchildren. Rooms were clean and evident of compliance with Covid protocols . Free heated underground parking is a big plus

"Some great service. Clientele was so, so"

4
bshynk, regina 12/10/2020

Angela at the front desk was the reason we booked another night. Her actual care factor was over and above. During our stay she was amazing and then when we got home and realized we forgot our Firestick in the TV she had the room checked and sent it to us. The restaurant is great and the water park is awesome for kids. During Covid they have the check in policy and are doing the best they can. Parking is a little far away for a lot of people. The rate was great and would stay there again for the rate and for the kids. There Is quite a bit for fast food about 5 min away driving and there is a Tims across the street. The hotel restaurant was better though. It's about 15 min or $25 cab ride to airport.

"Pandemic happening, please clean room."

3
User 22/09/2020

Found dirt in room, inside bathroom had dirt running up it, thought it was stain or so.ething so I used a damp face cloth and it came off? Restaraunt service was great and we saw cleaning. Decor was very nice inside and out. Quiet at night.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
firesnake05 Thank you for providing the following review, We have taken the precautions with our Housekeeping Manager to ensure our Supervisors inspect each of our rooms. We do want our guest to feel safe and take our safety protocols seriously. Should you have further recommendations, I would be delighted to hear from you.

"Always Great for the Family & Affordable!"

5
User 02/09/2020

We have stayed here about 5 tines and love it every time. We went for two nights with kids 8,5,2 for two nights during Covid for a getaway. Breakfast vouchers with a great room rate (139/149 a night including breakfast) gets you a huge breakfast, plate service due to Covid. Excellent service and coffee - remember to bring a tip :) The pool is hands down my kids favourite of all pools it has two great slides plus a toddler area and slide. They have life jackets or bring your own. The place was empty during the week and they clean the whole place every hour between bookings, I think we went for 5 bookings over our stay! We don't even leave the hotel to eat as Jets Lounge has really great food (pizza and $8 huge kids meals) and a six hour happy hour plus it's super chill for kids. They sell zoo tickets there $19 for adults $13 for kids and you do not have to book a timed entry with the hotel vouchers you can just show up at the zoo. I recommend this place for any mom looking for a Covid vacation! Very clean and great experience every time!

"This hotel is amazing!"

5
Myazane63, Qualicum Bay, Canada 31/08/2020

What an amazingly great hotel! We had the best time here-staff is super courteous and extremely efficient. The 2 restaurants had really good food with fast room service. The room was huge with a view of the airport runway. The topper was water park! It was extremely clean with Covid cleaning implemented every 45 minutes. They only allowed a certain number of people in at a time so booking your time slot is mandatory. I can't wait to go back in a few weeks.

"Great place for staycation"

5
User 24/08/2020

We love our staycation in Best Western Port O Call. We could have stayed for few more nights. Rooms are nice and clean, staffs are very helpful and friendly. The best part...is the Waterpark/pools. My kids really had a blast. We will surely comeback

"Awesome! Will be back!"

5
Fern S, Rexburg, Idaho 23/08/2020

Loved this hotel, the room was very spacious and clean. We booked this hotel because of the waterslides and the price was good. The kids had a blast at the pool. Wish we got longer then 45 min time slot but it was worth it. L The pool water was nice and warm. We will be back!

"Pool too crowd"

3
925rmp, Edmonton, Canada 19/08/2020

Hotel is decent. Rooms are relatively spacious and clean. My concern is the way the pool is managed. Upon check in, you can book a 45 minute time slot, then the pool is closed for cleaning. I thought this sounded good, so we booked for 8 pm. I guess a lot of other families felt the same because it was crowded. There was no social distancing. We turned around and left. At the front lobby we asked about the numbers and they said they allow 15 rooms per hour. Well, at 4 people per room, this is potentially 60 people. The funny thing is the pool rules list a maximum capacity of 52! There was also no questionnaire on Covid exposure prior to entering the pool. To be fair, we booked a 3 pm slot the next day, and it was far less busy. I just think the maximum capacity during these times should be much lower. Ultimately we are all responsible for our own choices, but this may help others who are deciding where to stay in Calgary.

Lisa Marthaller, Sales at Best Western Plus Port O'Call Hotel, responded to this review
Thank you for your feedback as all suggestions are welcome. We've been following the guidance of the Alberta Health Services and have provided a list of the steps and procedures we are taking in order to ensure everyone's safety. AHS has been to our water park twice giving us a passing report and were pleased with our protocol. We understand that not everyone is comfortable and are trying our best to find a balance to please all of our guests so that families can enjoy there time here. The Capacity Chart is misleading during Covid -19 there are two capacities listed and are per pool ( main and wading ) these numbers are used for the number of people the filtration system can handle and not the amount of guests in the water park. We want to ensure we are taking all the correct steps and precautions to keep everyone safe. I would be happy to personally speak with you. Thank you again and we hope to have your stay in the near future.

"Perfect!"

5
User 15/08/2020

This is the ideal place to stay if travelling with children. It is located next to the airport and is great value for money. The waterpark is well-regulated and lots of fun for any age. The breakfast was delicious and made to order. The rooms were very comfortable.

"Great hotel"

5
nbvcplus3, Dublin, Ireland 04/08/2020

We stopped overnight for one night here. Room was big and clean. Food was good: we ordered room service dinner and everyone enjoyed theirs. Staff were friendly. Pool with the slides was a big hit with the kids, they loved it.

"Amazing staff !!!! Robin and Klarissa at the front desk were incredible !!! Super helpful!!!"

5
User 18/07/2020

As a family we loved the pool protocols to keep everyone safe !!! Excellent cleaning every 1 hour at the pool. kids had lots of room to play and slide in the water. The staff at this location are amazing !!!!!! They work so hard to make everyones stay excellent!!!! BEST EVER !!!

"quality service"

5
Linda P, Medicine Hat, Canada 16/07/2020

scary traveling with COVID out there.Yet staff greeted you with a smile Rooms spotless, Jet lounge served the upmost delicious meal. Would always recommend this place. Quiet rooms, great amenities. Can't beat the helpfulness of staff. Kids that I saw sure enjoyed the amazing water slide.

"Not super clean"

2
princessandthepea7, Brandon, Canada 10/07/2020

Honestly, I expect a little more of hotels in regards to cleanliness with COVID around. I was disappointed to see that the windows in our room had handprints all over it, the elevators weren't sanitized regularly (visible handprints), and I was shocked that they still provided toiletries and cups in the room. We had stayed at another best western earlier in the week and it was very clear that Port O Call missed the memo on taking measures to stop the spread. Covid aside, the floors were still filthy and there were yellow stains on our bedspread. We won't be staying here again.

"Excellent Stay"

4
DBG2761, Burnaby, Canada 06/07/2020

We had never stayed at this property before. Great facility, right by the airport so a bit of noise from planes taking off and landing, but nothing too troublesome. Our first room had a broken television, but we were immediately moved to a room with a working television - no other issues at all during our stay. There is a fairly active water park, which of course means there are a lot of children running up and down the hallways. Not a concern for us, but might be for some. My only regret - I was unaware the hotel had a Squash court - would have loved to get in some games. Excellent, extremely helpful and friendly staff.

"quick leisure stay"

5
darrellclose1, Prince George, Canada 28/06/2020

Quiet. Peaceful. Very comfortable beds. Friendly helpful front desk staff. Convenient restaurant on premises. Food was delicious. Water park looks so fun although we did not have time to take advantage of this amenity.

"Very quiet."

5
User 11/06/2020

My car broke down between Vancouver and Ottawa the part to fix it would take 4 days to arrive. Hello Best Western. Check in was a breeze with no reservation, staff was polite and professional and the Port O Call made what could have been a terrible week into something enjoyable.

"weekend getaway"

3
User 18/05/2020

I've stayed here before but this visit was rough right from the start. With things being slow b/c of COVID I was expecting a way nicer stay. At check in they gave me the wrong room, had to switch and then they had me for only 1 night when I had booked for 2. Got a phone call at 4 pm asking when we were going to check out only to inform them that I had booked for 2 nights. Hot water wasn't working either - had to wait 1/2 an hour to fill up our tub. We weren't offered anything special to make up for all the mistakes either - I would have appreciated if a staff member would even have asked how our stay went.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear trevokrell, Thank you for the feedback on your recent stay. It is my understanding that our Front Office Manager has reached out to you directly and has resolved your concerns. Thank you for sharing, we are looking forward to your next stay. Lisa Marthaller

"Hotel"

5
User 20/03/2020

All right was great my daughter thought that she was a princess receipt it's not that fancy with her child it was probably pretty special for staff is great pleasant very helpful very clean hotel nothing out of place

"A great weekend"

5
CTF01, Edmonton, Canada 16/03/2020

The concert we went to see was cancelled. The people we had contacted were not available so we spent more time at the hotel than usual. Clean, comfortable and well equipped. The water park pool made the weekend - warm, fun for all. The water slides are good, the kiddie pool is excellent. We will go back. This is an older hotel that is in great shape, very well updated.

"excellent property close to YYC"

5
Jeff M, Edmonton, Canada 12/03/2020

Very nice stay with pleasant professional staff in all areas of the hotel. Food and beverage areas had great quality and quantity for a fair price. The interior has been renovated quite recently, so is a modern Best Western.

"To and From Mexico"

4
User 10/03/2020

My wife and I go to Mexico every year for around a month. for the past 2 years we have stayed at the BW Plus Port of Call. It has a shuttle to and from the Airport. But the thing we like the best is the restaurant and lounge! Jenny in the restaurant is the best!! She actually CARES about you and would do anything to make your experience in the dining room better! In the lounge the service was great and really cared about us and not serving us any Gluten (celiac) Great for kids! Indoor pool

"Nice and fun"

4
court_39, Camrose, Alberta 08/03/2020

This hotel was nice, clean, friendly and fun. The only downside to this hotel was that there was no continental breakfast. And the outside parking is way off to the side of the hotel. The waterpark was a pot of fun for the whole family.

"Will be looking for other hotels"

2
User 08/03/2020

Room was in need of desperate repair. Wallpaer peeling off, shower curtain missing and old food found along the beds. When I complained I was told "sorry about that" with no offer to rectify any of the concerns.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
308candice Thank you for your feedback, I am delighted that our General Manager was in contact with you and has addressed your concerns. We will be using your experience as a learning opportunity and will review our housekeeping standards. This is not the level of service that we expect form our team members and will find solutions to improve. Thank you again for allowing us to make things right. Regards, Lisa Marthaller

"Over rated"

2
User 07/03/2020

We stayed as a family for 1 night with kids aged 1 and 3. Hotel shows it's age, we knew that going in but chose based on the pool. Pool is great but was absolutely insane on Friday at 3:30 pm when we went. At least 60 people at the time. Hot tub is small and there wasn't a place you could have even squeezed in. Not sure if it's always like that but keep that in mind if your not up for mass chaos. Front desk was helpful and friendly. No complaints there. Cleanliness of the room was underwhelming - we found garbage that was missed under the bed (ranch container and stuff from pizza). Close proximity to restaurants was nice. Keep in mind this is by the airport so occasionally you'll hear planes. I'd stay somewhere else next time.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Ashley B Thank you for your feedback, we will definitely be looking into our housekeeping routine as it is unacceptable to learn of the oversite. We pride our hotel on being a clean and safe place for all of our guests to feel welcome and comfortable in. Please feel free to contact me directly. Once again your feedback is important and we thank you for your candidness. Regards, Lisa Marthaller 403.291.4600

"Not the best."

2
bflint312, Calgary, Canada 17/02/2020

Overall I would not recommend this hotel to anyone. Unfortunately there was blood on the shower curtain. I did mention it to Rene, who said he would have housekeeping change it. They did not. When I complained again he said he forget to tell the housekeeping staff. They were also understaffed for check in. If you have kids they will enjoy the water slides if you don't, stay somewhere else.

"Great place with lots of amenities"

5
Resort57090955345, Bonnyville, Canada 16/02/2020

The hotel surpassed my expectations! The waterpark was amazing for our family and the staff was super friendly. Like a little vacation resort that you don't have to leave. Will definitely be back again.

"Overnight stay"

4
Reney47, Red Deer, Canada 09/02/2020

If you stay here ask for the higher floors 6 or 7. Avoid room 333 you will be looking at a cement wall! Moved to 639 beautiful view of Calgary and the airport. Hot tubs were awesome, water slides fun.

"A Great Hotel"

1
RDMcL, Hope, British Columbia 07/02/2020

Best Hotel Value in Calgary! Clean, comfortable, reasonably priced, friendly staff & great WiFi. BW Port of Call has it all. Close to airport, malls and business centres. Best night sleep I've had this year.

Prem M, Front Office Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello RDMcL, We really appreciate your awesome feedback. Our team will be delighted to read your comment. Thanks for being such a great stakeholder for our hotel. and we hope to have the opportunity to welcome you back again soon. Kind Regards, Prem Mishra Guest Services Manager

"Remembering a Friend"

5
User 05/02/2020

Having been a frequent business traveller and now retired, I have to say that this is the Go To Hotel when in Calgary on business or pleasure. I have used the Port O'Call since 1985 a few years after it was opened. They have always kept up with the changes in life styles and the Hotel has been upgraded many times. You will love it for the amenities, easy access to many attractions, as well as great staff in all area's of the Hotel. See if I am right and try the Port O'Call out on your next visit to Calgary. GS

"Location and friendly staff!"

5
User 04/02/2020

Perfect location for travellers, leave and park your car for a fee much affordable than airport parking. Simple request and upgraded to a room for a more relaxing stay, great staff and very accommodating!

"Exceptional service at Best Western Plus Port O'Call Hotel"

5
User 04/02/2020

The Best Western Plus Port O'Call location is my location of choice when I need to stay in Calgary for work, this location has everything I need for a comfortable and productive stay. The staff at this location are exceptional. Thank you

"Pleasantly surprised!"

4
Jay_em_zee_3, Calgary, Canada 03/02/2020

We got out for a night away and had a fantastic stay in a beautiful upgraded room. We got out for a night away from the kids and had a nice relaxing stay... but once we saw the water park we know we will be back with the kids next time for a fun family staycation!

"Great Hotel for the famy"

1
Matthew G, Kimberley, Canada 31/01/2020

Rooms are veryg strong shower. Pool is open late, has 2 slides, 2 hot tubs and a little kids pool with separate slide. Breakfast buffet is fantastic! Staff have always been and happy,polite and helpful.

"Great place for family"

4
Cemason1967, Carstairs, Canada 28/01/2020

We were going to Canmore but when we got to our hotel they informed us the pools were closed checked a few other hotels they had there pools shut down and we desired to go to CALGARY, been a long time since we went to the port o call, never new they had such a awesome pool area. The place was very nice everything was clean and we had a very fun night with our grandson as he played on the water slides and kid pool. I have no complaints. In the end I am glad we decided to go to CALGARY and found this hotel, we will stay again next time we are in the area!

"Amazing"

5
Evers1984, Calgary, Canada 27/01/2020

From check in to check out our stay was amazing. Angela and Rene (I think is his name) from the front desk were professional and friendly. We were there as my son had appointments at the children's hospital and this looked like the best kid friendly hotel in the city. After a very busy and mentally draining week, it was nice to walk into this hotel and feel like we were at home. The only suggestion I have is to maybe try and and find somewhere else to put all the coffee items as they take up a lot of the desk space and little hands like to explore. We will definitely be back.

"Always my favourite place to stay in Calgary"

5
parkerboy77, Edmonton, Canada 24/01/2020

I am never disappointed with this hotel and the staff. Everything, from the service, to the food, to the cleanliness of everything, it shows that the Best Western Port O'Call prides itself on serving it's customers.

"Amazing pool"

4
User 20/01/2020

Once we were able to actually check in (front desk continually accepting and dealt with phone calls while we were attempting to check in rather that place phone calls on hold to speak with a guest in front of them) we were impressed by the cleanliness and atmosphere. The pool was great the kids loved the wading area and the slides. Don't be bothered to attempt room service. My husband was hung up on by staff and we tried to order from both onsite locations (both saying it was the other locations time to fill orders).

"Service and location"

4
biggestpat, Wynndel, British Columbia, Canada 19/01/2020

We stayed at BW Port of Call Inn for two nights for a hospital appointment. The hotel is close to the hospital(10 min.) The staff were helpful and friendly and I would definitley stay there again.Thanks,BW

"Very Welcoming"

5
warkliz, Red Deer, Canada 17/01/2020

Had great service. I found the room to be very clean, the king bed I slept on was so comfy. Really good food. If you come visit the salon they will give you excellent service. I got a pedicure. And they treated me so well.

"This is our go to in Calgary when traveling with the Family"

5
tylerameccii, Edmonton, Canada 14/01/2020

The staff and property has always been spot on. Every property can and will have issues but with the Port O'Call in Calgary these have always been VERY minor and address right away. The staff has always been accommodating if anything is needed. The Jetz Bar has good food, cold beer and drinks that are not short poured. The pool and slides is the way to go if traveling with your family as they are so much fun. Last is we travel with a service dog and there has never been a issue from the staff with this. The property does not take "pets" but welcome registered service dogs so it makes traveling with ours very easy.

"New Favorite Hotel in Calgary"

5
reneedmcleod, Red Deer, Canada 08/01/2020

We loved this hotel! Helpful, friendly, smiling staff, amazing pool area, lovely & clean room, delicious breakfast with lots of variety. Easy to get to location, close to the airport & the Telus Spark.

"Lots of things to do in the hotel"

4
laaglaag, Calgary, Canada 05/01/2020

We spent a night here during Christmas. They have a big water park aside from sauna and pool. No breakfast included on our night stay but price that day wasn't the pricey. There are lots of vending machine for soup, Tylenol, etc. Great staff... they allowed us to have late check in.

"Excellent family hotel with the BEST water slides and pool!"

5
Hermalita, St. Albert, Canada 05/01/2020

This hotel exceeded our expectations. Great friendly service. Excellent buffet breakfast with many choices. Clean rooms with super comfortable beds. Great family hotel. Kids loved the water slides. Overall pool facility is the best!

"Great Experience"

5
mjsanchez2020, Calgary, Canada 02/01/2020

Best choice to spend a family stay cation. My kids enjoyed the pool (toddler and a teen). Very convenient restaurant that offers a lot of option for breakfast and dinner. Staff were nice. Offers an express checkout.

"Best lodging ever"

5
Marie500122, Cranbrook, Canada 02/01/2020

Check in was quick and efficient. Shuttle service prompt. Great driver. Check out was Extremely pleasant. Enri is perfect role model for excellent customer service. Can't wait to return to this hotel. The rooms are clean. Wonderful hot buffet breakfast. The perfect comfort of bed and pillows cannot be matched anywhere else.. Thank you Best Western.

"Xmas Stress Reliever"

5
BSJYYC, Calgary, Canada 30/12/2019

Myself and my 2 boys spent an evening in a pool side room. Great little "staycation" over the Christmas break. Having the pool and water slides right outside our door was very convenient with small kids. Kids could have the breaks and snacks they needed without having to pack up and travel up to their room. We will definitely do this type of getaway again

"Best hotel"

5
User 28/12/2019

Great place. I always have great service at this hotel and the water park Is great for the kids. This is the only hotel we ever stay in when we are in town. It's in a great part of the city to do shopping as well.

"Christmas Day (12-25-19)"

5
577geraldinem, Calgary, Canada 27/12/2019

Stayed here overnight on Christmas Day. I would like to personally thank Enrie (Guest Relations Agent) were very approachable and helpful. The room was clean and beds were comfy. The breakfast was good. I will definitely stay here again.

"Amazing stay for families"

5
User 27/12/2019

Great Hotel, very well set up and gave a very safe feeling environment. There are two pools, one great for kids and one more for adults. He had a lot of fun and the service was phenomenal! staff was very polite and very helpful.

"Christmas with the Dutkas"

5
eatoutwaytoomuch09, Edmonton, Canada 26/12/2019

So we started an annual tradition of staying in a hotel on Christmas. This is our third time here and it was just as good as the first time. I will rate things. Service A Bed B Shower C Pool B Pillows C They don't offer free breakfast but do have a great deal for family of 4 people breakfast buffet for $32.99 for everyone.

"Cost effective family hotel"

3
Serendipity052, Lethbridge, Alberta 22/12/2019

Clean, family friendly hotel. Water area suitable for young children. Staff friendly, handled change of room request without any issies. Room decor a bit dated. Buffet breakfast great selection, $15 per person.

"Annual Christmas break with grandkids"

5
Harald_CarolL, Delta, Canada 13/12/2019

We book this hotel every year because of location, facilities, and staff. The rooms are always clean, the beds comfortable, and amenities adequate. The children enjoy the waterslides and we all enjoy the breakfast buffet and the children enjoy the dinner buffet while the adults enjoy meals from the menu.

"Another great stay at Best Western Port O Call"

5
D1365WTjohnj, Edmonton, Canada 11/12/2019

I stay at this hotel often (10 plus nights per year). The wonderful staff, clean rooms, excellent food, and efficient service are the key reasons I keep coming back. There is a positive atmosphere that starts right when you first check in, and continues throughout the stay. This hotel knows what it means to provide excellent service. Whether I'm hosting meetings at their location, or simply staying for a night, they put forward an excellent effort to meet the needs of their clientele.

"Great place for families. Exceptional pool. Great staff"

5
nkb1008, Chapel Hill, North Carolina 04/12/2019

A great place for families. The pool and water slides are great. We spent a lot of time there. The breakfast buffed is also very good. And the friendliness and helpfulness of staff was exceptional. We had a problem one evening, and they exceeded our expectations of how to solve it.

"Very nice"

4
canadianworldtravelr, Victoria, Canada 01/12/2019

We really liked this hotel. My only comapkjt is that every best western plus that I have stayed at has the free breakfast. This one did not so we were surprised. Otherwise, the room and the hotel are very nice. Will stay here again.

"Great Family Hotel"

4
Curiosity33087215515, Creston, Canada 21/11/2019

This hotel is great for families. Something for everyone. Location is close to airport hospital and shopping. Rooms are clean staff is friendly. This has become our go to hotel in Calgary for our quarterly hospital visits at Alberta Children's Hospital.

"great hotel"

5
jonathan k, Red Deer, Canada 19/11/2019

We have been to this property several times and the Manager Prem Mishra has done a fantastic job ensuring his staff pay attention to details. When we arrived we were immediately greeted by one of the warmest, friendliest staff members Rene who remembered almost all of our details for check in. While we specifically requested the room we were assigned, the novelty of a four poster bed has worn off and we will ask for a different room next time. The room was very cost with an electric fireplace and a balcony with two chairs. We were able to watch the squirrels playing in and around the trees which is always fun. We still cannot understand why, after repeated notifications of the problem, one member of the dining room staff persists on wearing overpowering cologne, especially in a day and age where more and more people are suffering from allergies and places are advocating scent free environments accordingly. The breakfast buffet offers a large amount of fresh fruit and cereals as well as scrambled eggs, bacon, sausage, waffles, hash browns and generally some kind of vegetable. There are also a few types of juice and cottage cheese and a homemade muesli. The restaurant was fairly busy during this visit so coffee was scarce.

"Expect a great experience"

5
apjm1951, Halifax, Canada 17/11/2019

If you enjoy a clean comfortable hotel with helpful staff who care about their guests, do not hesitate to book at this property. Meeting rooms, restaurant, & bar offer great service. The breakfast buffet alone will exceed your expectations.

"Always a great stay!"

5
User 15/11/2019

The Port O'Call is a great place to stay while in Calgary! The staff are friendly, the rooms lovely and the beds comfy and the food is delicious! I will definitely be staying at the Port O'Call again.

"Birthday"

4
User 14/11/2019

Perfect for family with kids. Water slides were the star attraction! Buffet breakfast was great value especially for children and offered something for everyone. We requested adjoining rooms in advance since we were with 4 children and upon arrival found out our rooms were on different floors. Staff was apologetic and was able to correct the mistake but as a result check in took a very long time even though we completed the online, advance check-in.

"Like a home away from home"

5
User 07/11/2019

We don't travel lots, however we have come to really appreciate BW for quality and comfort wherever we go. The Port 0' Call Inn is a favourite, we feel at home here. The staff is awesome, and Mo remembers us months between visits. Everything is comfortable and right here.

"Planes"

3
chaliday2019, Abbotsford, Canada 05/11/2019

Hotel staff were friendly and understanding. Room was clean and comfy. Only downfall of this place is it's right in the path of planes taking off and landing so it's loud and can rattle the place a bit.

"Hotel staff are great front desk is awesome restaurant needs help!"

3
travisshanks, Calgary, Canada 04/11/2019

Hotel staff go above and beyond but they can't fix the restaurant and the staff in the restaurant are helpless the restaurant management is a total waste of employment! Quality of food and lack of support staff give make the restaurant a failure!

"Always a nice stay"

4
wes3188, Hanna, Canada 04/11/2019

The water park is obviously a huge attraction. But the rooms are very. comfortable, and up to date. We've been staying at the Port o Call for many years. Usually when we travel to Mexico. Because we park our vehicles indoors, and it's warm. Plus it has great security! It's not free, but very reasonably priced. And the shuttle is quick. We also take mini vacations their with our daughter and grandkids for a little time for the kids to blow off steam in the water park

"Rooms and staff are good"

3
User 30/10/2019

Would have given 5 star rating, except the food in the restaurant was absolutely disgusting and quite expensive for what you got. Other than that, the staff are wonderful and the rooms are very comfortable.

"Nice rooms, great service"

4
User 26/10/2019

Stayed overnight for a business meeting. Booked a Jacuzzi suite. The room was beautiful, comfortable bed. Had some maintenance issues with the tub, the jets are meant to purge the water for a few minutes after use, but would not shut off. A call to the front desk remedied this, but then the room lost power. It was quickly fixed. Overall the room exceeded my expectations, the shower was very nice. Do not recommend parking a pick up in the underground parking as the exit has a very sharp corner, was driving a half ton and it's very difficult to clear. Breakfast is buffet style and at an extra charge, purchase this through the front desk as you will get a discount on the meal. The hotel grounds were nice and well kept.

"Family Getaway"

4
Y7554FMchrisf, Strathmore, Canada 22/10/2019

BW Port O'Call always a fun place to stay. Water park is great for the kids. Close to amenities and an in house restaurant/lounge. Sunday buffet was also great. Lots to choose from and a reasonable price for the 4 of us. Underground parking is awesome during the colder season. There is a nice pool away from the main area with a hot tub also. Our stay was a little crazy on a packed Saturday but all in all it was fun. Rooms are clean and spacious. Poolside rooms are great if you can snag one of the very few available.

"Great location, great service"

4
safetymb, Carcross, Canada 21/10/2019

I thoroughly enjoyed this stay, breakfast buffet and lunch buffet were both excellent with lots of delicious choices. Room was well appointed with comfortable bed and pillows. Quiet. Only complaint was access to electrical plugs for charging and by the bed for cpap setup.

"EXCELLENT HOTEL VENUE"

5
dekujat, Kamloops, Canada 20/10/2019

Good location near airport with easy access to freeway and rest of city. Rooms and beds are comfortable and cleean, The htel has emmenities to faciitate any type of guests or organization. Good food in resturant and lounge. The best thing about this hotel is effiient, friendly staff in every department ann operation, They always go out of the way to assist with any faction of your visit. Ours' was a 10+

"Family thanksgiving"

5
LDomingue, Fort McMurray, Canada 15/10/2019

Had a wonderful time at the Port O Call ..as always the staff are amazing , food is awesome and location is perfect . Close to the airport and cross iron mall .Jetz bar has always been a favourite location to meet old friends during my quick Calgary visit

"Time well spent"

5
stevenjeffery, Calgary, Canada 11/10/2019

The wife and I needed a night away, and this was for sure the perfect place to do so. Spent a few hours in jetz bar and grill down stairs, the stuff was friendly, food was great as well as fast. If I was to take another night to relax this would be the place.

"spring visit"

5
User 09/10/2019

very clean nice pool friendly staff had a very nice stay at this hotel great pizza down stairs in the lounge felt safe in the hotel in door underground parking was a very nice touch .located close to everything

"Great again!"

5
User 08/10/2019

Another great night at the Port of call best western in Calgary. Front desk was fast and really helpful. I think the lady I had at the front desk was far more helpful than usual. Great room and perfect space for business travel. The jetz lounge was comfortable and the food was fine. Il be vack.

"Great Stay in Calgary"

5
BaileyTucker, Edmonton, Canada 29/09/2019

Could not have been any better, the only downer was the weather outside. The room was top shelf, the buffet breakfast was outstanding. Being able to park underground with the conditions outside was another plus.

"Loud room"

1
User 27/09/2019

Room was very loud! We were on top floor and had loud bangs every 20 minutes or so. It kept waking us up. Wifi was so slow we didn't even use it! Sofa bed was so old and uncomfortable I felt bad making my 4 year old daughter sleep in it. Pool under construction with no warning. Jacuzzi tub not staying plugged. Pillows so very lumpy and uncomfortable. No free breakfast.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Claire B Thank you for your review, I would be delighted to speak with you directly to learn more of your stay. Our team will be personally looking into your feedback as we do not want our guests to feel that we are not taking care of or addressing needs and concerns. I can be reach at 403.291.4600 or 1.800 661.1161 ext 6300 Lisa Marthaller

"Good hotel and friendly staff"

4
mitimish, Sidney, Canada 26/09/2019

Friendly staff always available to help you, very good breakfast with a large variety of meals, cleaning room with fresh smelling, close to the mall and shopping center. The free shuttle is available from the airport, maybe n adjusted the schedule from every hour to every 30 minutes, will help your guest a lot.

"Family-oriented Hotel with Amazing Staff"

5
Clarissa L, Calgary, Canada 23/09/2019

When you first walk into the lobby you see a view of the impressive waterpark straight ahead and then 2 family restaurants to either side as well as a hair salon and nail bar! The rooms are modern, clean and you get lost in the beds! The staff are so welcoming and accomodating, they do everything in their power to make your stay amazing and what keeps our family coming back every trip to Calgary!

"Great stay for a group"

5
allant149, Medicine Hat, Canada 21/09/2019

Excellent rooms and service. The value for the price was outstanding. Our international student group enjoyed the waterslides and hottubs in the evening and had a fantastic breakfast before heading off for their tour of Banff.

"Port O Call"

5
User 20/09/2019

Stayed here before and they maintain an excellent standard. Meal in lounge was great. Room clean and bed super comfortable. They even called My room to let me know the dry cleaner had arrived in order for me to have my suit dry cleaned. Great service.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Philip E Thank you for the great review. I am delighted to learn that you felt that our staff and service was great! We hope to welcome you gain. Regards, Lisa Marthaller

"Top notch"

5
User 19/09/2019

Brilliant customer service, always willing to help you out where they can. A very clean and tidy Hotel with plenty of amenities (swimming pool, bar, restaurant, salon, etc.) It is always a pleasure staying at the Best Western Port O'Call Hotel.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Alexander S, Thank you for taking the times to share your experience. We take each customers feedback and hope to improve our service standards. Thank you for letting us know that it is appreciated. We can't wait till your return. Regards, Lisa M

"Awesome family friendly hotel"

5
User 16/09/2019

Best hotel ever. We have a 3 1/2 year old and a 4month old it was a spontaious trip so we had nothing with us. This hotel had so much for the kids to do. The room was so clean that I felt comfortable enough to leave my youngest on the floor and all of us enjoyed the pool area ( a bonus to the pool to was they supplied life jackets which was very nice in our situation) . The staff was so helpful and Angela (front desk receptionist) even offered to help me with my luggage. We are definitely returning back to this hotel and telling all our friends and family about it!!

"Food is overpriced and shuttle is inconvenient"

3
LeWeez, Alberta, Canada 15/09/2019

The hotel rooms are nice and the location of the hotel is good for airplane travelers. When I travel, a shuttle to the airport is important. The shuttle hours are inflexible and I needed to leave the hotel ridiculously early. The pub is difficult to find and a dinner plate size of nachos was 24 dollars.

"Not what it once was.."

2
930hopeh, Spruce Grove 12/09/2019

Previously we loved this place but it needs updating.The waterpark is amazing for kids- they had so much fun, food is fantastic, beds are uncomfortable, rooms are dated. We even had doors that were broken and didn't open. Our friends had bugs in their room and had to move rooms and then had to argue to receive money off their bill that was promised to them. The staff seem reactive to problems rather than proactive. The pictures and fake plants in the rooms need to go. The wifi was great. Some servers were so friendly and others were quite rude. We love the layout of the suites- great for families but the pullout is horrid- you can feel every spring. So disappointed that the TVs are being removed from the bathrooms. Overall-disappointed and not sure it's worth the price anymore.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
930hopeh, We appreciate your comments and concerns and thank you for sharing. We are going through some renovations in our guestrooms as this is an ongoing process with rooms and floors being completed in stages. Our team will be looking into the broken doors as this is not the image we want you to remember us by or anyone else. Unfortunately as the cooler weather sets in, we do find that bugs sometimes find their way in form the outdoors. We do have a maintenance routine to try to keep them out but with windows and doors open sometimes the do make their way in. We will take your feedback and learn from your points on ways to better improve our service standards and customer service skills. It is never our intention to come across as being rude and I can assure you that reviewing this with our team we will find better solutions to address individual concerns. Thank you again and should you wish to contact me directly please do, as I would be more than happy to speak with you. Lisa Marthaller 403.291.4600

"over the top service!"

5
kevintu2019, Lethbridge, Canada 12/09/2019

I always get top notch service from this hotel, and sometimes they even recognize me and welcome me back. I have some hearing loss and the front desk was very helpful in ensuring that i had a 2nd wake up call and would have knocked on my door so that i didn't miss my flight.

"Exceptional hotel "

5
debk110, Sherwood Park, Canada 10/09/2019

Absolutely love this hotel. From the moment you walk in the staff are friendly and helpful. The room they assigned us had a strange Pine-Sol type smell. They immediately changed us to a different room. The room service is fast and the food is excellent. They offer tickets to Calgary zoo and Callaway Park discount. Very enjoyable all the way around the pools are lovely and heated. Their check in time is 3 PM and checkout is 11 AM which is better than most hotels. There is Secure underground parking. Would highly recommend this hotel. I love best westerns in general.

"Decent hotel"

4
grizzyb81bpool, Blackpool, United Kingdom 08/09/2019

We stayed here for 2 weeks everything was great, food was really good and well worth a try. Staff really helpful. Location really close to the airport. Rooms good size, cleaned every day. Pools were good for the area.

"Great staff! Great Hotel!"

5
hglass66, Swift Current, Canada 08/09/2019

Awesome owners and staff in every department! Everyone goes out of their way to make you feel welcome! Never seen anyone not smiling! This is an amazing place to stay and really a home away from home!! Kudos to you all!

"Always a great place to stay in Calgary"

5
loainslie2016, Calgary, Canada 06/09/2019

This hotel is always warm and friendly. Great pool and slide for the kids. Excellent restaurant and/ or lounge on site. I've not visited the cafe but it seems to have a nice variety and presentation of breakfast goodies.

"Great hotel, amazing amenities"

4
Cashpops2009, Chandler, Arizona 03/09/2019

Wife, myself, mother in law and kids stayed here as a single night before flying out. We were able to get conjoined rooms, each with two queen beds. Fit our family perfectly! Our family LOVED the water park. Kids had hours and hours of fun. I recommend this place to other families like ourselves. Several restaurants on site too if you don't want to venture out into Calgary. 4/5 stars!

"Recent stay"

5
User 03/09/2019

Has an amazing water park for the family. Restaurant and food was great. Underground parking is very convenient, however, it is poor access to rooms and lobby. Overall very clean, quiet and comfortable.

"Extremely pleased!"

5
geord100, Terrace, Canada 03/09/2019

Me and my family really enjoyed our stay at this location. The staff was amazing and very helpful.W were so happy with everything it had to offer! And the breakfast buffet was amazing! We would absolutely stay here again.

"Love the pool"

5
berber87, Edmonton, Canada 03/09/2019

We travel to Calgary multiple times a year just to stay at the Port O Call. It is a hotel with great service and a pool the kids love. The price is reasonable and it is in an area with plenty of restaurants, etc. around.

"Would not stay here again!"

1
Barbandkids, Edmonton, Canada 30/08/2019

Old, run down, hot tub was lukewarm and murky, pool was murky, water slides had bumps in them that hurt, three maintenance men were testing the murky pool water, room lighting was not sufficient, mobile express check in was pointless as I had L to go through a regular check in process anyways, pillows were flat, requested extra pillows and Blanket three times without any success, underground parking was nice.

"Very disappointed"

1
User 28/08/2019

Beds sucked Pillows sucked 1 elevator working took along time to get to us Internet slow Lounge not good service 10-15min for a drink Bar was better service Restaurant buffet cold food Pools over crowded

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
helloooo332 I am reaching out to you today on behalf of our team. Firstly I would like to personally apologies for your inconveniences. We are dealing with operational issues such as the vending machines and elevators and hope to have these items fixed as soon as possible as we are working with outside vendors and service providers to address these issues. We recently completed the changeover of 80 guestrooms including the room you were in with brand new beds and have received positive feedback from guests and have sold some pillows to them in addition to the great comments. With this being said, we understand that we all have our preferences to mattress and pillow firmness. We do go with the most popular items based on consumer responses / reports. Once again we apologies for this not satisfying your sleeping needs. I will be speaking with our severing staff, with regards to your feedback in the lounge. Should this behavior be happening, it will not be tolerated and will be addressed. We expect all Managers and Employs to be mindful of our guests and be professional at all times. Should you wish to reach me, I am happy to hear from you. We do not want you to be dissatisfied with our service and hospitality. Regards, Lisa Marthaller

"Horrible Service"

1
User 27/08/2019

After a long day on the road, we just wanted to lay down and relax. We had asked for a room not close to the elevator, not next to the pool and if we could, a room on a higher floor (we had booked this far in advance). Upon arrival, we were told we had a room on the third floor which was fine. As soon as we got in the room, we noticed something was wrong. The bed was not clean and pillows were strewn over the room. The bathroom had dirty towels and water was everywhere. And the worst part. There were diapers over the floor. We went down stairs and alerted them that the room was a mess. They said it would take about an hour to clean. It was almost eleven at night and we were too tired to wait. The only room they could offer us was on the second floor. The manager told us that it was far away from the elevator. And for compensation he gave us breakfast coupons. Though in order to use them we would have to wake up and get down their at eight. Upon arriving at our second room we noticed it wasn't far from the elevator. It was only two rooms down. And it was close enough to the pool that we could hear the loud hum all night, so we didn't get a good night's sleep. Plus people were arriving late at night so every time we could hear them. We did get up early so we could use our coupons, and brunch was quite good. But we noticed that about half of the people there had coupons too. Did they all have bad service? We went down to the pool later and noticed it was overrun by families and little kids. People were getting hurt on the slide and there was no one up there to manage it. At one point, a guy was up there but when I was waiting for the light to turn green the guy gave me an unexpected push. We were very disappointed because another bad service experience had happened before and we thought we were just unlucky. This place is not what it used to be. It is overrun by families and the people at customer service don't really care about your stay. No way am I staying here again, and I recommend staying at another hotel!

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
James P, I would like to personally thank you for your review. I have looked into our logs to see if I could find out more of how this oversight happened. We certainly do not want this to repeat. As this review forum does not allow me to track your reservation to look into this further, I do hope that you would contact me directly to discuss our service failures and learn from our mistakes and make thing right with you. Lisa Marthaller

"Great for kids!"

4
lonway08, Stony Plain, Canada 26/08/2019

We had a great stay here. Easy to access Calgary. The waterpark was a major hit! Restaurant onsite had great breakfast. The only thing I recommend is depending on how many of you are staying, it may be cheaper to pay directly in the restaurant for breakfast rather than buying the "coupon deal" at the front desk. Be sure to ask because we ended up over paying! They also sell hugely discounted Zoo and Telus spark passes as well as some others so don't purchase ahead of time online. I saved way more buying from the hotel than i would have if I used my AMA

"Great Visit to Calgary"

5
joannehT201QM, Shaunavon, Canada 26/08/2019

I would highly recommend staying at Port O'Call Hotel in Calgary due to proximity to pretty much anything you would need in the city. They treat you like celebrities; offer up great food and a fun place for the family to stay. Couldn't ask for more from a hotel.

"One night stay"

5
Slightlyrippled, Stainland, United Kingdom 22/08/2019

Stayed at this hotel for one night at the end of a holiday. I cannot fault the lady in reception that booked us in; very patient, polite and knowlegeable. The room was spacious and very clean. The buffet breakfast was excellent with lots of choice. We didn't use the pool but it was very popular. It's a few miles from downtown Calgary and we paid $25.00 for a taxi one way. They also stored our luggage free of charge and provided a free shuttle to the airport.

"One bad time"

1
ryangeological, Regina, Canada 20/08/2019

Inconvenienced numerous times by front desk and was not compensated at all. Charged extra for take out food containers bc room phone didn't work to order room service and had to physically order and pick up downstairs. Didn't have enough towels, ran out of toilet paper and Kleenex. Room was poorly cleaned prior to my check in and throughout stay. Room was humid and reeked of chlorine. Pool with water slides was good but super busy. Water slide hot tub was brutal. Was not told of the secret second pool- that pool and hot tub was great

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
ryangeological, Thank you for sharing your review, I would be happy to personally speak with you regarding your concerns and learn more. Unfortunately we can not locate your reservation with your review to personally reach out to you. Regards, Lisa Marthaller

"Always my go to spot in Calgary"

5
chrisleblanc2019, Devon, Canada 14/08/2019

The water slides are fun, the food is fantastic and the hotel is close to all amenities. Always pleasant staff to help you with all your needs. Whether it's for business or pleasure this is the place to stay

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
chrisleblanc2019 We are delighted to be your " go to " we know there are many choices for travellers and focus our efforts in customer service. Your review is greatly appreciated and we look forward to have you back. Regards Lisa Marthaller

"An unsatisfied guest."

1
User 12/08/2019

I wouldn't recommend this Best Western property to others. The staff was extremely unhelpful, the rooms where outdated and the walls paper thin. We booked this hotel based on the pool/water park area for our children and were unimpressed when arriving and the pool was much smaller than how pictures appear. The pool was very unclean ( we found two band-aids, numerous hair ties and a room key in the pool) The water park was very busy on the Tuesday afternoon/evening we stayed. Busy to the point that it felt almost unsafe for the amount of people using the facility at the time.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
ksloan262361, Thank you for sharing the following review. It is unfortunate that you were not satisfied with your stay and our service. Your experience matters and I would be delighted to personally speak with you regarding your stay to better understand why your experience left you feeling unsatisfied. We expect our staff to be there to assist guests and if we can learn from your stay we are happy to. Please contact me directly Lisa Marthaller

"Very happy with our family stay at best western plus"

4
User 11/08/2019

Great service kids loved the water slides and the little splash park our two year old enjoyed it. The staff was friendly help and with any thing we needed . The cleaning staff was excellent extra towels or any thing else was not a problem and very quick on bringing the items to the room.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
claymc65, Thank you for being our guests. We are delighted to know that you enjoyed your time with us! The water park usually never disappoints as we have many returning families coming to enjoy it! We will share your feedback with our team. Your kind comments are much appreciated. We hope to see you again. Lisa Marthaller

"Entry to Vacation in Canada"

4
Pierre André K, Hals, Denmark 11/08/2019

For the 5th time we started our Canada journey having a sleep over at this excellent hotel located pretty close to the international airport. Great, spacious room, friendly and helpful staff at the reception as well as at the bistro. On top of that a wonderful, big breakfast buffet at the restaurant. :-)

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Pierre André K, This is a wonderful review! Thank you for sharing your experience on Tripadvisor for all to read! We Thank you and hope to make it 6 times! Warm Regards, Lisa M

"Mildew pool. Terrible smell"

3
Becky A, Edmonton 08/08/2019

Everything else was great but the pool is absolutely disgusting. The water touching your skin leaves a smell of mildew. Nice buffet for breakfast and Jetz is a great restaurant. Our previous experience with the port o call was much better than this time.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Becky A, We appreciate you choosing to stay with and will review your feedback with our team. With this being said I would like to ensure you and all guests that our pool safety is extremely important. Our maintenance team is in the water park each morning preparing the pool for our guests usage. They monitor pumps and equipment to ensure that all are reading ph measurements accordingly to Alberta Health Services. Water samples are sent to AHS for testing. Unfortunately when pools have a high usage people often describe them as dirty. They have a higher lever of chlorine to maintain a safe balance and this leaves the skin feeling sticky and has a stronger odor. We hope to see you and your family again and once again thank you. Regards, Lisa Marthaller

"Excellent and friendly service at Port of Call Best Western"

5
annem2018, Saskatchewan, Canada 07/08/2019

all the Staff were extremely courteous and helpful. My daughter was moving back to Saskatchewan from Vancouver and we were spending the night in Calgary en route. The staff were very helpful in assisting us to insure that all my daughter's belongings were secure while we stayed at this HOtel.

"family weekend to visit the pandas"

4
pat542010, Edmonton, Canada 07/08/2019

came to visit the zoo with kids and grandkids. Staff were very friendly and accommodating. Breakfast and pasta buffet were both good...just enough choices. Rooms were clean although the TV in one of the rooms did not work the first night. Very close to our chosen venues. Grand kids enjoyed the water slides. would definately stay here again....

"A bit stinky "

2
Island411, Toronto, Canada 06/08/2019

We had a bumpy start to our visit here. The first room had a really bad smell as did the second. We finally had luck with the third room. They made us wait about 10 to 15 mins so that housekeeping can freshen up the room for us. First room smelled like sewage. And could smell from hallway. Second room smelled like bad body odor. Or like someone with bad foot odor walked around and the smell got ground into the carpet. Think we ended up in room 227. It had a balcony and overlooked the main entrance. Sofa bed opened to a double bed. Kids really enjoyed the water slides and pool. Staff was accommodating. This is really a 2.5 but no way to do a half point.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Island411, Thank you for your feedback, we appreciate your valued comments and experience. It is unfortunate that your stay with us did not start off on the right track. I am pleased that our staff we able to find a room to your preference. Regards, Lisa Marthaller

"Great place to stay to be a tourist in Calgary"

4
happytravellers_SG, Spruce Grove, Canada 06/08/2019

The rooms and hotel itself are a bit older. The room was clean and worked well for our family of 4 (2 young kids). One annoying feature is the room is that the bathroom light also turns on a light outside the bathroom at another vanity. The extra vanity was great but when your kids go to bed at 7pm, having a light on that lights up most the room was annoying. Not a deal breaker though. Breakfast was great, good value of $30 buffet for a family of 4. There were lots of different options and the service was great. Make sure to purchase from the front desk ahead. The waterpark was a hit with the kids (and us). It was a great way to unwind after a day at the zoo or calaway Park. They have really cheap zoo tickets and discounted tickets for several other calgary attractions. We would definitely stay there again.

"Consistent excellent service"

5
User 02/08/2019

I stay at the BW PortO'Call multiple times during the year for business. The staff is always stellar and makes it a pleasure to stay there. Especially Moe. I the overall great atmosphere. And will always stay when I come to YYC.

"Pampered beyond expectations."

5
User 01/08/2019

The staff was excellent and made our family reunion more enjoyable. Breakfast was GREAT with a variety of items available every day. Our room was spacious and up to date. The internet connection worked very well. One elevator was being "updated" but we worked around that.

"Best Western Calgary"

5
User 29/07/2019

This was a great stay for us and we enjoy coming. The staff is kind and caring, the pool is convient and warm. Our room was comfortable and clean. This hotel is easy to get to and very close to the Airport.

"best western Port O Call Calgary"

5
andre h, Calgary, Canada 28/07/2019

I always come to this hotel as it is exceptional. Staff and amenities are excellent. For me, the location is perfect as it is close to the airport and all areas I need to get to. I will recommend this hotel to everyone I meet.

"Trip to Calgary"

4
DarkLeelan31, Edmonton, Canada 27/07/2019

We take yearly trips to Calgary from Edmonton to see the sights such as Calaway and the zoo. First time at Port O Call. Chose it for a deal I had and the amazing looking water park. The water park didn't let my son down as he had a blast. Even though the water was colder than other hotels we've visited. Clean hotel in general. Breakfast area was good, and so was plenty of the food but some could use improvement. A fresh waffle machine would be better than precooked hard as rock waffles. Same with the French toast. Inedible. Stuck to bacon, yoghurt, fruits and oatmeal. Staff were mostly all friendly. Room was a very typical two bed standard room. Beds were comfy. We had a ‘Do Not Disturb' the first night but it got stolen overnight. Not a concern. Next day I tracked a housekeeper and asked her for a sign as we didn't need service. She nodded, walked away and never returned. I tried searching their carts for one, nothing. Next morning I decided on service as I was sick and took a change of fresh sheets. (I've been in the industry 17 years so I usually don't take service at all to give the attendants an easier day). I left a tip and a note asking for the do not disturb sign and some extra towels. The attendant cleaned the room, left no sign or extra towels. Did that myself, grabbed towels off a cart. So apparently privacy is really hard to get at the hotel. Without a sign I resolved to service next day as well since no choice and we came back when hskp was in room; I don't know how she cleaned the toilet but toilet water was all over my bathroom floor (you could see the toilet covered too, so you knew it was that. Everything else was done already) and I doubt she cleaned it proper as hair and dirt was still on the floor after she cleaned; so no vacuuming and she wiped the toilet and dried her mess, but nothing else. I resolved to half my bathroom floor was cleaned/covered with toilet water. Gross. So. Not impressed with housekeeping one bit even though the rest of the hotel and staff were great. Coming back would be questionable if we take the trip next year.

"Good to start your trip."

4
WillekeBusker, Ammerzoden, The Netherlands 25/07/2019

Stayed here for 2 nights and the beginning of a road trip in Canada. We wanted to stay in a hotel close to the airport. With two small children and long flight we just didn't want to travel to far. Place was ok. Rooms where fine. The main reason to book this hotel was the pool with the slides. It is a bit old, but my daughter loved it. The Centre of Calgary is a 10 min drive, which is fine. So overall, a great place to start our trip.

"Great for small children"

4
oliviafataevents, Edmonton, Canada 22/07/2019

Stayed at the Best Western Plus Port O'Call Hotel while visiting friends in Calgary; staff were very friendly + helpful, the room was clean and the pool was a fantastic addition for my 6 year old daughter.

"Simple stay for work"

4
User 20/07/2019

Amazing friendly service, they'll take care of you. The restaurant has fabulous food especially for breakfast! Best buffet breakfast I've ever had and the staff are waiting on your every move. Such a great experience. Angela at the front desk is the best!

"Great location and pool for families"

4
kristircampbell, Spruce Grove, Canada 20/07/2019

My kids love this hotel because of the pool. There are two water slides that they love. I like how the location of this hotel is close driving distance to many Calgary attractions. They also offer discounted attraction passes for a few Calgary attractions such as the zoo and TELUS Spark

"Great people and place."

5
User 14/07/2019

We were at Port O' Call hotel on Saturday July 13 2019 and can say enough good things about this hotel, the service is fantastic starting with Rene at the front desk he has the biggest smile and very helpful no matter how busy he is his service is always exceptional. Next is the restaurant service Virginia and Ravindran are both very welcoming, friendly and always smiling and ready to assist you. When we come to Calgary we know exactly were we staying and we have been for the last 14 years and always is memorable for our kids now 21 years and 16 years old. Glad we have this hotel to call home away from home

"Awesome water park"

5
User 04/07/2019

Loved the slides. Beds were some of the best we have had. Great night sleep. Good breakfast buffet. Nicely located, close to airport and major roads. Already making plans to return over Christmas and New Years.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Culture52043747127 Thank you for staying with us and sharing your experience. We are certainly looking forward to your return over the Holidays. This is a very popular time for families to stay with us, I am sure you will enjoy another wonderful stay ! Regards, Lisa Marthaller

"Decent place"

5
661leannes661, Edmonton, Canada 30/06/2019

Hotel was great everything went smooth it was clean Elevator was out of service and down to 1 so long wait. Also people smoke at the front entrance. Didn't like walking past a waft of smoke. Other than that it was great

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
661leannes661 Thank you for your review. We are in the finale stages of Elevator #1 being completed with our new operating system and recognize there is a longer wait time and I would like to thank you for your patience and understanding in our renovation process. Guests do tend to smoke in the front of the hotel however the smoking area is dedicated further away from the main entrance. We will re-evaluate this as we would like to have all guests experience a pleasant welcome. Regards, Lisa Marthaller

"Great family hotel"

5
yackj, Sherwood Park, Canada 24/06/2019

We stayed here for one night with a 4 year old and 4 month old. The hotel price was great. The room was very clean and the beds comfortable. The bathroom was very clean with a great bathtub for the kids. By far the best part is the pool with the water slides. Our son loved the water park. The staff here were also fantastic. My daughter was awake in the middle of the night, so I took her down to the lobby as I didn't want to disturb my husband and son and the people in the rooms next to us. Every staff on the night shift came up to say hi to her as we walked the lobby for over an hour before she fell back asleep. The staff at the breakfast buffet were also wonderful. They allowed me to purchase the buffet and provided a tray to take it back to the room to eat. We would most definitely stay here again with our kids.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
yackj We do have a great team and we are grateful to have guests such as yourself and family stay with us. I am sure our night audit team was so happy to see you and your little one, it was probably the highlight of their shift! We do try to be personable and understanding to our guests and recognize we cannot fit everyone it to the same box. We are always happy to assist and hope to have you stay again. Lisa Marthaller

"Great experience!"

5
eecarmonadlc, Calgary, Canada 23/06/2019

This is likely one of the best hotels in Calgary. My room was clean, tidy. Just exactly what my wife and I were looking for. The restaurant offers succulent food. Front desk people were awesome! (Enrie, thanks a lot!). I will come back soon.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
eecarmonadlc Best hotel in Calgary says it all. We are delighted to have you stay and appreciate you taking the time to share your experience. We are looking forward to your next return along with a great dining experience! Regards, Lisa Marthaller

"Rooms with a different view. "

5
RubyLoLo76, Winnipeg, Canada 23/06/2019

I loved this hotel! It was clean, comfortable and spacious and above average for me as far as your “typical” hotel room expectations go. The bed and pillows were super comfortable.l, well above average. From our window you could see the planes coming and going, which is something I really enjoy. You could hear them at night as well but they weren't as loud as I thought they would be. If you're a super light sleeper, then I would recommend avoiding that entire area, not just this hotel. Staff very friendly. The restaurant and lounge were awesome and I highly recommend. Didn't get to try the pool area but it looked very nice and well kept.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
RubyLoLo76 Sounds as though you had one of our west facing rooms, they are a popular choice as you will have views not only of the planes but the Rockies and our beautiful Downtown. It is too bad you missed out on the pool , next time ! Thank you for acknowledging our restaurant and lounge for their service and food! Your feedback means a lot to us ! Can't wait for your next return Lisa Marthaller

"Great stay!!"

5
Go59900222909, Calgary, Canada 21/06/2019

A wonderful stay and the best hotel pool in the city!! The entire team was very welcoming from the moment we all walked in to the time we had left. A great place to celebrate a kids pool party with rooms connected to the pool.

"Two night stay there this week"

5
Darlene D, Sherwood Park, Canada 20/06/2019

My daughter, her 3 year old and 11 month old and I stayed here Monday and Tuesday night this week. ALL of the staff were so helpful and nice. The water slides were a big hit. Would definitely stay here again. Beds were comfortable. Thank you Port O Call.

"Great hotel, weak shuttle service"

4
LyndaatWOW, Lethbridge, Canada 18/06/2019

Everything about the hotel was great except the shuttle will only pick you up at certain times. We had to wait 40 minutes for the next shuttle. After travelling from Europe for 23 hours we took a cab but it cost $30. Unfortunately add that onto the overall cost and we could have stayed at a hotel closer to the airport.

"Great stay"

5
svbehan, Sheffield, United Kingdom 15/06/2019

Had a great stay at the hotel. The staff are friendly and great facilities, the pool and water slides were great fun. The room had two large beds and was very clean. The room service was very good value

"An Excellent Family Hotel"

5
tammys217, Stony Plain, Canada 13/06/2019

My wife and I along with our 6 year old twins loved the hotel! Very quiet room with Balcony on the second floor, clean, and a powerful shower!. We all loved the pool area! The slides were perfect, clean, and well maintained. Loved the underground parking, and we also felt very safe, as you need a room key to access most areas. The Wi Fi was excellent for us. Lots of airplanes landing regularly, but did not keep us awake at all. Note: we did not eat any of the food, as it was a bit pricey, and there is no complimentary coffee downstairs. There is a simple single mug coffee maker, just enough to get the day started, just fine for us. Beds were fine for us, and excellent blackout curtains. We saved a ton, by buying our zoo admission at the hotel!! Also other attraction tickets available. Excellent front desk service. We will return!

"Our favorite hotel in Calgary"

5
Brican, Medicine Hat, Alberta 11/06/2019

The Best Western Plus has been our go to hotel accommodation for about 20 years. The staff, amenities and food has always been excellent. We have enjoyed the many upgrades they continue to undertake over the years which shows they care about their guests. We use the underground parking option and take the excellent shuttle service when we go on vacation. Our grandchildren love the pool when we meet there for family weekends. Try it and you will find it excellent as well.

"Great"

5
User 11/06/2019

Stayed here on business. Hotel is clean and updated. Bed was comfortable, wi-fi was good. Had the sunday brunch which was pretty good. Never had a chance to go to the pool but the water slide and pool area would be great for kids.

"Decent hotel, decent food, poor wifi."

3
I5144KSandrear, Edmonton, Canada 10/06/2019

My experience was ok with this hotel. Had to change rooms due to the chlorine smell and due to myself suffering from asthma. Next room was bettter. Beds were not the greatest. Really springy and not comfortable. Internet/wifi. Well that was extremely poor and never working. Very frustrating for children and adults to get any emails or work stuff down. Pool area floor was nasty. Definitely needs sandals or flip flops on at all times. Lots of hair and dirt on the pool deck. Heck I even slipped down the stairs the first night we went to the pool. Now onto food: breakfast was lacking, not enough items out, ran out of pancakes and no bacon offered the first morning breakfast. Overall lacking foods. Juices were the cheap juices not the real kind. All needed to be watered down. Overall the price for breakfast isn't worth it.

"Very Friendly!"

5
User 02/06/2019

We had a fantastic stay with friends here while we visited the zoo. The staff was super friendly, service was quick and even when breakfast was very busy, the food was hot and there was more than enough. The kids loved the pools and beds were comfortable. Would definitely stay again!

"Stay"

5
Trek26854027072, Saskatoon, Canada 02/06/2019

Great location even though it's in a business hub. Makes for a quiet stay and everything is a short drive away (sightseeing fun, restaurants, etc). Great clean hotel with lots of parking. Very nice rooms.

"Not as advertised "

2
heynowwww, Fort McMurray, Canada 31/05/2019

Claims to be the best team hotel for travelling teams. Not true. Coming to tell 6 year olds about noise complaints at 6pm.... Really? Breakfast buffet is the same garbage as other best westerns, wet piles of scrambled eggs and clumped together bacon. The bar and lounge are pretty good. Kids enjoy the water park but dangerous. Two water slides and no monitoring. Kids landing on other kids when they come down. The pictures are better than what's actually there.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear heynowwww; Thank you for your response as your feedback will be reviewed and used in order to make any necessary improvements in our service hospitality. Should one of our team members come to address a complaint, this would be done when another guests calls to report a disturbance. We have many guests of the hotel and try to make everyone's stay enjoyable. For kids to play if not in the Water Park, we have a nice green space outside for them to enjoy. Hallways are not the place as this is a safety hazard. We have many guests coming and going that require full access to this area in addition to our housekeeping staff. It is unfortunate that you felt our breakfast was not good. Our team takes pride in the food they prepare and is cooked fresh to order. We usually receive great comments on the quality and selection. Should you have advised the server they would have ordered you eggs of your choice and served them to you. The Water Park is an area were we do expect parents to take full responsibility of their children and supervise their behavior. We do not have a life guard on duty. We do have pool attendants that are there to monitor the pool and deck areas. We do take all of our safety seriously. Should you wish to reach me directly I would be happy to hear from you. Regards, Lisa Marthaller

"Wonder full Service"

5
User 28/05/2019

This is one of the best hotels i have stayed in not big and fancy but with a staff next to none and a owner how is hands on keeping it in tune,Had a great dinner and a cold beer and a great nights sleep after a very long drive as well as a great breakfast to start my day for my Trip Home and a great shuttle ride to Alaska Airlines. TOP MARKS TO ALL THE STAFF, looking forward to coming Again.

"Perfect family hotel"

4
Curiosity33087215515, Creston, Canada 28/05/2019

The location was good for us, close to children's hospital. Good hotel for the whole family. Yet still adult areas to enjoy a quiet evening alone. This will be a regular hotel for us now going forward.

"Wonderful caring staff"

5
User 26/05/2019

I had to cancel my sons big birthday trip due to financial reasons. I called and spoke with Angela, who was lovely. She gave us a great rate, included breakfast and even had goody bags and colouring for the kids. Thank you guys for making my special little guys day so special.

"Wonderful staff, great pool!"

5
User 24/05/2019

We had an overnight stay here and enjoyed it very much! We stayed in a family suite (very clean) and really appreciated the extra space! The pool is even better in person! the kids LOVED it and slept like logs, only until the pool re opened in the morning for a second go at the water slides! We made a mini vacay and went to the Zoo and rode horses at Rafter6! This entire trip gets a 10/10 from us!

"In bad need of repair and replacement"

1
Lara P, Spruce Grove 20/05/2019

Miscommunication at booking landed me a larger bill. Not a huge deal if no issues along the way. Mini fridge froze all of my fresh food. Spider webs hanging from the ceiling. Dust across fireplace mantle. Long dark hair hanging from bathroom towels. Office chair had no cushion left. Was like sitting on a wood frame. I would have rather sat in a full wooden chair. Sofa bed so old me eight year old said the springs pushed into her back. My room for "6" was a room for four, with some past due furnishings that were useable if you didn't mind discomfort. Went for breakfast at 9:10 and they start taking the buffet down at 9:30. No warning. Kids had fun in the pool. Staff was friendly. Not enough to bring us back.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Lara P Thank you for sharing your feedback. We stand behind our service promise and will make your stay right. I understand that you and your husband have been in contact with our General Manager and have an upcoming complimentary stay. Regards, Lisa Marthaller

"Not a bad place"

3
d0ubled19, Leduc, Canada 17/05/2019

Not to bad of a place. Need to upgrade the internet to make it faster. Only got 1 elevator. The other one been down for over a year. Great pool. Great breakfast. Lounge was a little slow with service and bringing the bill to pay. Food was all right.

"Great stay - fantastic pool"

5
Bpegrad, St. Albert, Canada 16/05/2019

Had a great stay at the port o'call in May 2019. Had our gymnastics club in Calgary for a competition. Service was excellent, rooms were clean and the pool was remarkable. For a hotel pool it was far above the expectation, especially for the kids. Would recommend staying here if you are travelling through Calgary and need a hotel on the north side of the city.

"Great place to stay!"

5
cdh852017, Prince Albert, Canada 13/05/2019

The facility was very clean & tidy. The pool was fantastic for all ages. We appreciated the toddler pool for our 2 & 4 year olds. The staff were all very friendly. Bonus points for having an extra sink outside of the washroom in our room!

"A Great Family Stay-cation"

4
User 11/05/2019

We stayed 2 nights last weekend for a family 'getaway'. This hotel was recomemnded to us by friends and we were not disapointed. They really cater to families here which was nice. I really have no complaints about this hotel other than the pool is freezing but my son didnt mind at all. There were more than a couple blue lipped kids that came to the hot tub to warm up though ;) This will be our hotel of choice from now on when staying in Calgary as a family

"Outstanding service "

5
willythewhale, Edmonton, Canada 07/05/2019

I have had the privilege of staying here a few times now. Both times the level of service exceeded my expectations. Very clean property with great amenities. I will be back soon with my grandkids to enjoy the excellent water park. I highly recommend this hotel for your next visit to Calgary.

"Family Friendly -All in 1 Hotel"

5
ronnaf, Airdrie, Canada 06/05/2019

The staff were so friendly and the hotel was clean during our stay..We are very satisfied with our room.. we were given a joining room upon my request because we booked 2 rooms as we have 6 kids.. We really enjoyed the waterpark and the peacefulness of the pool down in the basement..

"Great hotel, great value"

5
User 06/05/2019

We stayed at the best western mostly for the water slides/pool because of couple 4 year olds and it was a hit, my little guy stayed in the pool and hot tub till late and then was the first thing he wanted to do the next morning, everything flew nicely that you can go back to room, shower, go have something to eat.it was easy to find and not out of the way. will stay there again for sure

"Stay was excellent"

4
edwardpQ4120XA, Grande Prairie, Canada 03/05/2019

Rooms are clean and well kept. Hotel is in a great location as it's close to the airport. Staff are very friendly and accomodating. Eager to please. They have a shutte service to and from the airport, so that was a welcome no hassle with cabs etc.

"Great family hotel"

5
Matthew G, Kimberley, Canada 29/04/2019

My wife and 3 girls 1-6yrs old all had a great time. Breakfast buffet was really good. Room was spacious. Staff were extremely helpful and polite. The two slides and two hot tubs were a great way of wearing the kids out. They slept like logs afterwards.

"4 good nights"

4
User 28/04/2019

My family stayed here 4 nights. Clean room and lobby. Good restaurant and lounge. Good breakfast/coffee bar. Busy, busy pool area with not much for adults, but fun for the kids. Adults: note the second, much quieter and less used hot tub in behind the slides. Enrie at the front desk provided amazing customer service throughout my stay.

"I was not happy"

2
Nomad15583988707, Drayton Valley, Canada 27/04/2019

It was Easter Weekend and we spent it there it was to busy, the pool was over busy all nights, the water was dirty, it was cold for the kids, the elevator was broken, there was never any food at the buffet, there was never any glasses for the juice bar, the fitness equipment room was always too hot, the kids, there were kids playing on the machines in wet clothing, the machines were broken, the bathrooms were out of order, I would not stay there on any holiday or busy time ever again. Plus the price on a holiday was unbelievably expensive for no reason

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Nomad15583988707 Thank you for your response. It is unfortunate that you did not enjoy your stay with us. We are a popular choice for families who travel to the Calgary Area or locals who are looking for a staycation with the family. The pool is very popular and as the demand is high the chlorine level is also determined by this and the PH Levels. This can appear cloudy. Unfortunately people's perception is that the water or pool area is dirty when it is the exact opposite. Our restaurant was very busy during times as groups coming together does put a bit of pressure on our staff at times. Our food is made fresh to order so that it is never left sitting to spoil. We want to be a responsible business and leave a smaller foot print in addition to being part of our green initiatives and have made it our practice to not waste food by over serving our buffet by throwing out food that has become wasted. Our buffet is monitored by a staff member to advise when items are getting low to allow our kitchen time to prepare fresh items as needed. We are in the process of the installation of our new elevators and need to do one at a time in order to accommodate and transport our guests to their hotel floors. This is causing a longer wait time and is a big project that will take a few months but we are confident that once both of our elevators are complete, our guests will appreciate the inconvenience and trust that it is our goal to only provide the best in our service and service offerings. As for unsupervised children we do expect our hotel guests to be accountable for their children. Should our staff encounter this or be notified, this is something we will address immediately as we want all guests to be safe and feel comfortable while using our facilities. Our Fitness centre men's and ladies washrooms/ change rooms are being renovated and are nearing the completion stages and therefore out of service. This too is another exciting project as we have many upcoming! As one of Calgary's longest running hotels in the NE quadrant and a leading hotel in service excellent we hope that you will one day return and see the many improvement projects on the go as a positive one. Should you wish to contact me directly I would certainly be happy to hear from you Regards, Lisa Marthaller

"One of the better places to stay near the airport."

5
frunktafyd, Seattle, Washington 23/04/2019

I've traveled to Calgary for business several times now and stay at a different hotel each time. This was probably my best stay yet. The staff is very friendly, patient and helpful. Lots of smiles ease the tension of traveling when arriving. The pool and fitness area is ine of the better ones for hotels that say they have a fitness center. You can actually get a real work out in. The restaurant and bar in site gave enough options so if you didnt want to go anywhere after work you didnt have to. Oh and Timmies is across the street.

"Probably wont go back"

2
Ruzel J, Calgary, Canada 22/04/2019

Check in time is 3PM, but our room wasnt ready. They told us to wait at the lounge if we wanted to eat (out of our own money). Okay fine as we dont have anywhere to sit while waiting. There was no one to serve us in the snack bar. Pool smells like something that hasnt been aired out for a long time. The water was not clear. The couches in the room or carpet looks loke it needs a lot of cleaning up. Its probably the color, but it doesnt look clean. There was a stain on one of the pillow. We stayed at a suote with jetted tub but didnt use the tub cause imnot sure how they clean.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Ruzel J Thank you for sharing your feedback as we do appreciated it. It is unfortunate that your experience was not an enjoyable one. We do apologize for the room not being ready upon arrival as this can sometimes be challenge as we try our best to please and meet all of our guests request or requirements, whether it is an early arrival or late checkout. It is our practice to offer either to store your luggage or recommend one of our dining services while you wait for us to have your room ready. We are a popular choice with families and our water park chlorine levels are automatic with ph levels monitored. The water may appear cloudy when there is more demand on the pool. Each day our water samples are collected and tested by Alberta Health services to insure our pool is safe and we take this extremely seriously and are always on top of pool safety. We do our best to keep up with trends and what guests look for in hotels and their amenities. Our suites offer Thermo-Masseur bathtub that blow air and never suction or filter the bath water. We pride our suites offering this as it is very clean and guests find this reassuring. At any point of a guests stay we value and appreciate the opportunity to make things right, that you may not feel satisfied with or may have some questions to ask. This it is our service promise and our way of showing our guests we care. Thank you again for sharing your experience and we hope that you would allow us the opportunity to have you stay with us again. Should you wish to reach me directly , i would be happy to hear from you. Lisa Marthaller

"Excellent"

5
Go25826787385, British Columbia, Canada 20/04/2019

Highly recommend! This resort is perfect for family who loves swimming especially with the little ones, rooms is clean and ha a good night sleep with the comfy bed, we are coming back there Again .............

"very satisfied in all ways"

5
User 20/04/2019

All staff went above and beyond to make our stay pleasant. Sarika went out of her way to confirm our breakfast reservation. Great pool , good restaurant service and staff are very friendly. We would certainly recommend this hotel to friends and we will certainly stay hear again.

"great food, caring staff and safe , clean environment"

5
Linda P, Medicine Hat, Canada 17/04/2019

I think the price is really good considering the great service. Staff care! omg the food, large portions and oh so good. Some say airplane noise. Turn on the tv and forget it or enjoy watching the jets come in and take off! Oh fun time for kids, clean, accommodating, and fair!

"BW + Port O'Call in Calgary"

5
Elaine W, Sherwood Park, Canada 15/04/2019

Excellent service. Obviously popular with families because of the waterslides, but that was not a problem as children were accompanied by parents. Close to airport. Planes could be faintly heard in guest rooms but not when asleep. Restaurant buffet for breakfast was outstanding value.

"Good hotel"

4
449lesleym, Calgary, Canada 15/04/2019

A good place to stay. Nice rooms, clean, cozy lobby, pool. The breakfast and lunch buffets were very good with lots of food choices. The beds in the rooms were very high. A short person would have trouble getting into them.

"Excellant Spot"

5
GlenBeaumont_Alberta, Beaumont , Alberta 13/04/2019

Hotel has nice restaurant and a small Water park for the children. Underground parking is a bonus when the whether is cold and snowing. They have a bar for the adults and a nice business conference center for the guests to use.

"Excellent hospitality!"

5
User 11/04/2019

For business I have stayed in many hotels. Everytime I come back to BW Plus Port-O-Call they never stop to impress me, from the time I check-in with Haya, Mo and all the front desk crew, room service, technicians, restaurant staff, gym staff.. They all make sure to provide all I need to be able to do my job in a very relaxed, calm surroundings. They are always there to help at any time. Very pleasant, professional people's.. will certainly come back!

"Clean Hotel - Great Water Park"

4
User 11/04/2019

Nice hotel to stay in. Easy access from major roads. The waterpark is great for a hotel. It works well for all ages. I found the hotel to be a bit pricey for not having a breakfast option... Would probably stay again.

"Best hotel"

5
User 09/04/2019

Absolutely love this place. I always get treated like I own the joint. Upon arrival they know my name and have me checked in immediately. This time I even had specific valuables that they looked after for me during my stay.

"Pool is amazing!"

5
Explore61802655485, Edmonton, Canada 08/04/2019

We chose this hotel based on the pictures of the pool. And we were extremely satisfied. Our overall stay was great. Clean room, cable and free wi-fi. Enrice (not sure on correct spelling) at the front desk was amazing. Such a great experience when dealing with him. Will definitely book here again when in the area.

"Above satisfactory"

5
Relax33557211119, Red Deer, Canada 08/04/2019

This place is an amazing place to be whether you're by yourself, with your family, or as a couple, or a group. The staff(Clarissa) went above and beyond for me and my family. We off handedly told her about our anniversary because we were joking around and while we went swimming she brought us a nice surprise! That was well worth the stay in itself and the housekeepers are very wonderful the room was sparkling clean!

"Great for families mixed on business"

4
User 04/04/2019

My stay was for work and it also coincided with spring break. Lots and lots of young people so the hallways could be noisy at times. Hotel is close to airport and offers easy access to surrounding activities. Nightly dinner specials in the restaurant and loung made meals simple. Angela at the front desk is outstanding as the entire crew is above the average. Housekeeping was great. The only drawbacks for me was the fitness center/pool/jacuzzi were under renovation most of my stay. Only one working elevator was a bummer at times.

"Great Family Hotel"

5
FarAway66192, Edmonton, Canada 31/03/2019

My teens enjoyed thentwo waterslides. The check in staff was friendly and helpful. Enjoyed supper in the lounge - giant burgers, good salads and dessert. Kids slept in and missed the breakfast buffet but the price sounded really reasonable.

"Great Stay"

4
Prairietraveller01, Calgary, Canada 22/03/2019

All Agents and team members that I encountered were professional and friendly. The room was clean, quiet and comfortable. There were a couple of minor issues with the room, that I brought forward to the Front Desk and everything was remedied to my complete satisfaction. I did appreciate that there was a second hot tub area away from the water park. I did not have the opportunity to have the breakfast buffet but given the number of guests in the restaurant it must be okay. The burgers at the Jetz Bar were pretty good. I would have no problem staying there again or recommending the Hotel.

"Sports Trip"

5
Lee S, Stony Plain 17/03/2019

Travelled with my daughter's cheer team and the hotel was perfect. Beds were amazing, quiet rooms, breakfast was fantastic and the pool facilities were above expectations, she loved it! Will definitely be back for a family trip.

"Most everything was good, except the sleeping part."

4
861racheller, Lethbridge, Canada 17/03/2019

This is a fun hotel to take kids to if they like to swim. There is a pool with two waterslides, two hot tubs, and a baby/toddler section. The pool is not as huge as I thought it would be, when advertised as a "waterpark", but it's still a little bigger than a lot of hotel pools. The pool was really quiet on a Thursday, but when we got to the weekend it was jam packed. The staff were all friendly, especially the cleaning staff. The hotel and room were very clean. There is parking outside as well as lots of underground parking. You can pay $30 at check-in to get the breakfast buffet for 4 people. It's a good deal if you plan on eating there, because normally it's $15 per adult and $7.50 per kid. It was a pretty good buffet. One out of two elevators was not working the entire time we were there, and we did not see anyone trying to fix it either. This made going up and down very slow. The only major complaint was the beds and pillows. The beds were rock hard and very uncomfortable. The pillows were horrible and felt like they needed to be replaced. None of the 4 of us slept very well at all. My 7 year old also commented on how scratchy the sheets were. We would still probably stay here again, despite the bedding.

"Excellent"

5
User 14/03/2019

We stayed four nights at this hotel and we totally loved it. The location is very good, their rooms are modern and very clean. Their restaurant is fantastic. Very friendly and professional service at Front Desk.

"Overnight Stay for Bowling Tournament"

5
Shirlee25, Spruce Grove 04/03/2019

This hotel is really good for families or couples as they have areas such as the pool, waterslide, and hot tub area that can be used to entertain children and adults can supervise and visit. Also we had a group of 8 and found the restaurant great for supper and breakfast. Also the breakfast buffet was a good value for staring our morning including it with our room. The only complaint we would have was the room temperature was hard to regulated as under the window it kept blowing cold air but the sleeping area was quite warm. Also in the lobby it was quite cool so when going to the pool you were quite chilly

"Home away from home"

5
hglass66, Swift Current, Canada 03/03/2019

We have been staying at this hotel for 15 years and the staff is SO caring and it's like our second home. They always ask how our daughter and day is after retiring from the hospital!! They are genuine and caring!!

"Excellent"

5
User 03/03/2019

It was a very good experience. Kids enjoyed pool and water park very much. Except breakfast option, everything was excellent. Staffs are very gentle helpful and organized especially front desk. Overall excellent.

"Amazing"

5
User 03/03/2019

Seriously an awesome hotel. The pool was the highlight. Two waterslides, a kids pool area, and a nice little hot tub. Only thing I wish is that the water was a little bit warmer. The staff were incredibly friendly and helpful throughout, just a wonderful experience with them. And the value. For the price you can everything you would want and more. We will be back for sure.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Brad M, Thank you for sharing your recent stay! I am delighted to learn of your stay and how satisfied your are with our services from the water park to your personal experience with our staff member. We are look forward to your return! Lisa Marthaller

"Conenience and courtesy"

5
James S, Victoria, Canada 01/03/2019

Having a medical procedure at Peter Lougheed Hospital made this our hotel of choice. Everyone from check in to checkout was kind and helpful. We would highly recommend Port o' Call especially if medical appointments close by.

"No pre-check of room before checking in"

3
155christalj, Calgary, Canada 01/03/2019

Remote was broken, was simply told by repair man "Just have to push it really hard". Didn't end up watching TV that night. Broken cupboard hinges - dangerous with kids and had to juggle food and drinks in order to utilize the mini fridge

"Beautiful Hotel / Beautiful People"

5
User 25/02/2019

In the past couple of months due to business have not been home and staying in Hotels. Jasper, Edmonton and Especially Calgary, the stays were made to make me feel at home, in a clean, happy environment. Staff was super, food was good, and the bed was comfortable! Oh and the bathtub is sooo nice!

"Clean, friendly staff, great for families"

5
Tourist27462126898, Lethbridge, Canada 24/02/2019

This is our go to hotel when in Calgary. Easy to get to and access all areas of the city, has long-term parking if you are flying out for a week vacation somewhere, and the kids love the waterpark. Rooms are always clean and staff helpful if you have a request. The Sky Harbour restaurant has a great menu with decent prices, can't complain. Bed was super comfy, although pillow was a bit worn down and lumpy, hotel staff was quick to replace it on request. We'll be back again!

"Great hotel"

5
Seaside63841465386, Edmonton, Canada 22/02/2019

I've stayed here many times. It has been an excellent experience every one of those time. Also, great prices relative to other hotels which pale in comparison. If you have kids, they have a great pool with two different water slides which are awesome.

"Great stay"

5
Eemc88, Hamilton, Canada 21/02/2019

Clean comfortable updated rooms, fantastic customer service. Convenient shuttle to the airport. My son really loved the pools. A great place to stay when you have a child with you or just want somewhere comfortable to sleep.

"Kids love it"

5
Odyssey23328125537, Edmonton, Canada 21/02/2019

My kids love this hotel the pool and water slides keep them busy while i relax in the hot tub. The pool down in the fitness centre is always quiet if we need to get away from it all. Every time we go to Calgary they ask for this hotel. Thanks again for another great stay.

"Kids had a blast but hard to sleep at night"

4
Paradise43966600241, Armstrong, Canada 21/02/2019

Overall was an ok experience. Waterpark was the highlight. Guest rooms not as shown in photos. Hallway noise was really bad. Tv didn't have regular channels and had to pay per view if you wanted to watch anything.

"Saturday night with Grandma!!!"

5
jarodon3, lake louise 04/02/2019

What an excellent hotel we picked for our family night! From a great rate , check in and underground parking we were already excited to come for the swim park and sleepover. The front desk staff were excellent! Once we arrived at our rooms we were so pleased to see a beautiful double queen spacious room! Great for kids!!! We went down to the waterpark and what fun we all had. We tried the pool and hot tub near the exercise room and that pool was spectacular!!! My daughter , myself and of course 5 grandkids had the best time. With minus 27 weather what a treat to head to the car in the morning with our t-shirts on! Highly recommend for families wanting a mini-vacation! Thanks to the Port O Call Staff who made our stay so pleasant! We will be returning for sure!

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Jarodon3 I can't help but get excited when I get to respond to reviews like yours! We are proud of our hotel and the services we provide and when guests enjoy them as much or more than we do, then we feel like we have made a difference and made some lasting memories! Thank you for choosing to stay with us on one of Calgary's coldest days and taking advantage of our heated indoor parking! The next time you plan to stay,I welcome you to book with me directly as I would like to recognize you and your family! Warm Regards, Lisa Marthaller

"Decent hotel"

4
User 04/02/2019

Stayed here for a cheer competition, kids had fun playing in the pool, rooms were clean and beds were comfy. A little noisy at times when we were trying to go to sleep but nothing to bad. Need better coffee options and earlier breakfast times as we had to leave before breakfast was avaliable.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Jet46770901319 We appreciate you taking the time to share your review of your recent stay. A comfy bed is important as too is a place for the kids to have some fun! I am glad that we were able to make this part of the stay enjoyable. It is unfortunate that the restaurants hours of operation did not work with your schedule. We do offer grab and go breakfast options should this happen in future. Thank you again for sharing and we hope to welcome you back! Regards, Lisa Marthaller

"Not helpful...at all"

2
User 03/02/2019

This was the 2nd time staying at this hotel and getting our vehicle broken into. The front desk offered no help with where to go to get it repaired. We had to stay an additional night and was offered a discount rate ($10) less than full price...which was more expensive than the price on expedia.The tap in the bathroom sprayed you when it was turned on...and the heater made a terrile growling noise when it was running.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Maps385425, It is disappointing to learn of your vehicle being targeted. Unfortunately this is not just the Best Western Plus Port O' Call Hotels problem and concern. All hotels and businesses in the city are dealing with these types of break-ins. We are working closely with the CPS and are proactively taking further steps to protect our guests as best as we can. Unfortunately I do not know your reservation /confirmation or the agent that would have been assisting you. I would be more then happy to personally speak with you regarding your experience and regain your trust in our service. I look forward to hearing from you, Lisa Marthaller

"Loved it!"

5
Maps61077445237, Calgary, Canada 21/01/2019

Greta hotel! Friendly staff! One waterslide wasn't working, but otherwise great time! Love the underground parking! The room service was quick and the food was great! We will definitely stay there again!

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Maps61077445237 Thank you for enjoying your stay! I did learn of one of the slides being shutdown for a few hours due to some maintenance related concerns that needed to be addressed. Thank you for your understanding and not letting this have a negative impact on your visit! We hope to welcome you back! Lisa Marthaller

"Parking issues"

2
User 13/01/2019

When I booked the stay I was sold a package that included free breakfast and indoor heated parking. At check in was told the parking was outdoor only and the breakfast didn't start until after we had to leave for the airport. So much for the package that cost us way more. Very disappointed the staff did not try to help at all. Was just told to pay WAY more.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear bud322018 Thank you for you response as we understand your frustration. I am aware that our General Manager was in contact with you to rectify your concerns and has done so. We will use this to assist in our staff to feel confident in making a more informed choice/ option for our future guests! Thank you, Lisa Marthaller

"One person explores Calgary."

4
Gnomeno2, Nanaimo, Canada 13/01/2019

Older man on trip to satisfy life long intentions. No family, no responsibility. This accommodation provided very good security and base of operations to explore a city never been to before. Location so far from downtown was a challenge for a man who doesn't drive. Learned effectively about public transit in Calgary. Maybe provision of simple instructions on bus routes and ctrain routes would more effectively help people who do not drive.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Tourist 17204671087: We appreciate you staying with us for your first venture to Calgary and are delighted that you felt overall we were a great base for you. We do rely on the City of Calgary to provide us with bus routes and maps that we can share with our guests that utilize this service. We hope that you will find your way back to our beautify city and stay with us on future excursions. Regards, Lisa Marthaller

"Another great trip"

5
User 10/01/2019

We stay here for work all the time. The hotel staff is always very friendly, and Moe is amazing. The shuttle service is very professional, and the rooms very clean. Ended up going down the water slides about 12 times :)

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Daniela P, I am delighted to hear that it was another great trip and that you stay for work and had a chance to take in the water slides! We are very luck to have Mo, so thank you for taking the time to personally mention him. We appreciate you making us your choice hotel for business and pleasure! We are looking forward to your return! Lisa Marthaller

"Great for families with children (>13)"

5
User 02/01/2019

The breakfast and pool were the best! I doubt you would find a better pool (waterpark) or breakfast spread in anywhere in Calgary. If you prepay for your breakfast at check in, it is only $30 per family of 4.The waterpark is amazing for small babies right up to older children! And they have a smaller separate pool for people looking for a quieter, normal pool environment. Only downside during our stay was no guest use laundry facilities that we desperately needed.

"Comfortable and clean near airport"

5
Carla H, Limerick 02/01/2019

Hotel is located in an area close to the airport. It was easy to get to. Check-in was quick and friendly. All info about the amenities was shared upon check-in (ie., dining options, pools, parking). Underground parking very appreciated on cold winter day. Breakfast affordable with good options for a buffet. Kids especially enjoyed the water park. It was nice to have the option of the downstairs pool and hot tub when the water park was too crowded. The rooms were very comfortable and spacious. The beds and pillows comfortable and the shower was great. Nice to have additional sink outside of the main bath area. Noise from airport was not a problem. We had noisy neighbours across the hall and when reported to the front desk was dealt with immediately.

"Another New Years"

4
Blueroses2, Calgary, Canada 02/01/2019

I always booked this hotel at New Year's because it's convenient to the party that we go to. The hotel is convenient to the airport and it's convenient to a lot of things. It's a nice hotel the staff is very nice and very welcoming and very exceptional. But I do think that their rooms need a facelift. Especially the heating systems in their rooms they're still using the old fashion kind of heaters that you have to go and turn the knob and then if it gets too hot you got to turn the knob on and off. I suggested they go to a thermostat system like most of the other upgraded Best Western Hotels. I stay at Best Western all the time when I travel I know them all very well. And as I said I've been at this hotel every year for at least the last 4 years. The one thing this hotel has going for it is that there is a huge swimming pool with a water slide and of course it's perfect for families. But sometimes that could be a little bit annoying as well depending on what you're looking for but it is what it is. The hotel as I said is a four out of five star in my opinion and I keep coming back for my New Year's party location. But it could use a little tidying up other than that it's a good place

"Super friendly and helpful staff"

5
Russel R, Edmonton, Canada 28/12/2018

Once again stayed at the BW Port O Call in Calgary. They helped us check-in early and the express check-out is awesome. Clean, clean rooms and those beds are soooo comfortable. The chef surprised us with a free dessert (which just happened to be my favourite) creme brûlée even though we were not celebrating anything. I have stayed in hotels across North America and Australia and none met the standard set by Port O Call in Calgary, Alberta Canada.

"Excellent"

5
User 28/12/2018

Love this hotel it's the only place I will ever stay also the water park is great and the hotel has multiple pools and hot tubs and fitness center underground parking the restaurants and lounge and pub are also great

"Family hotel, watersides, great breakfast, close to the airport"

5
Excursion53204152388, Edmonton, Canada 27/12/2018

Great family hotel, water slides, kiddie pool and hot tub. Best breakfast selection, tons of choices. In room movies were ridiculously overprices, $20.00 per movie. Close to the airport, Timmy's around the corner.

"Christmas with the Dutkas"

5
eatoutwaytoomuch09, Edmonton, Canada 26/12/2018

So we started an annual tradition of staying in a hotel on Christmas. This is our second time here and it was just as good as the first time. I will rate things. Service A Bed A Shower A Pool B just cause it was really cold Pillows B The only thing I don't like is they don't offer breakfast here. If you have kids this is a must stay.

"Business trip stay"

4
User 21/12/2018

Nice and quit were my room was. Nice pool for kids. Friendly staff. Awesome shuttle drivers. But if you dont have a car you cant get to stores for food. Nothing walking distance. Its in a industrial part of town. Again pool very nice.

"The best place for family's #1 for Staff"

5
User 20/12/2018

Best place to take your kids if visiting the Calgary area hands down! Okay my family and I have been going here now for years now and the hotel has made some very good upgrades to fit and finish and the internet is one of the best I know of for a hotel and did I mention the awesome water park, great steam rooms, workout room, second pool down stairs, 3rd hottub down stairs, racketball courts and on and on all for a real decent price But the real story here is the staff! First of all thank you personally to Robin and Mo for alway treating us like we are rock stars or something my kids think you guys are great and that you have a magical hot chocolate machine behind the desk. To the rest of the staff you all have great professionalism and my respect. That is front end, the restaurant staff and house keeping. The staff in the restraunt even remember what I like on my sandwich and what I like to drink 8 month later wow. All I can say is we keep coming back for one reason it's you guys . Ps the whole water park is wheelchair accessible huge plus for me. Thank you

"5th Annual Christmas visit"

4
Harald L, Delta, Canada 14/12/2018

We stay here for the convenience of locations and also because of the waterslides for our grandchildren. It can get noisy with a lot of children around but the rooms themselves are quiet. Buffet dinner in the dining room needs updating but menu items are good. Dining staff are great.

"Pleasant Surprise"

5
Daryl J, Athabasca, Canada 12/12/2018

Friendly efficient staff, very courteous. Clean comfortable room, excellent service and food in the lounge/bar. Great value all round. Easy to find, and location was close to my meeting place the next day.

"Comfy room in a quiet hotel"

5
Robert D, Toronto, Canada 11/12/2018

Stayed here for one night with my daughter. The hotel accommodated our requests for a quiet space away from ice machines and elevators so we had a great sleep and were well rested for our trip home. Location was close to the airport as well.

"Another great stay"

5
jonathan k, Red Deer, Canada 06/12/2018

Occasionally a visitor will encounter a minor glitch/problem while away from home and, depending on how the matter is handled, the person will be happy or less than happy. On this trip we encountered a minor glitch which was immediately resolved so we were very pleased. Our night sleep was quiet and the room seemed extra dark. I'm not sure if they replaced the black-out drapes of not since I failed to look but was exceedingly pleased with the lack of leaking light. We did decide to try the buffet breakfast in the restaurant and it was okay. For those who love juice, there were several types to choose from. For those who like fruit, there again were many varieties of fresh and canned to choose from. For those who like breads, incredibly there were no English Muffins (a standard at most continental breakfasts) nor did I see bagels. There was scrambled eggs, hash browns, bacon, sausage, waffles, sour cream, and salsa. I asked about cheese and was told "not for breakfast" despite their having "Mexican style eggs" with cheese the last visit. They had lots of cereals too for those who eat them. All in all, for the Standard American Diet (SAD), there was lots to choose from. For someone who stays away from fruit and wants zero carbs and/or sugar, there was very little to choose from (eggs and sour cream). Still have not figured out why they don't include coffee/tea with their breakfast since it too is free at EVERY other Best Western. I guess the restaurant manager figures you should drink it for free in your room and then ride the elevator and pay for it. Whatever, our overall impression of the breakfast was "okay" and our overall stay was great. On cold winter days/nights we also really appreciate the indoor heated parking. We also figured out that there is a Cineplex theater about a five minute drive away so we enjoyed seeing a movie this stay. We especially want to give HUGE KUDOS to Sonia who greeted us in the morning and assisted with our checkout. It is rare to find someone with as much enthusiasm as that displayed by Sonia.

"Training in Calgary"

5
cassandracop, Richmond, Canada 05/12/2018

Loved this hotel. Awesome for families as they have some pretty cool waterslides. Fabulous breakfast packages as well. Rooms were amazing. Heading back for work again next week and looking forward to it.

"Guest Services"

5
jenn_keirstead, Nelson, Canada 03/12/2018

My 2 year son and I had a fantastic experience at this hotel. Incredibly comfortable beds, super-fast water slides, and over-the-top, excellent front desk assistance. Angela, in particular, was amazing to us. Last minute, we needed to check-out early...she bent over backwards to help us use our pre-paid night for another date. A very special, heartfelt thanks to her! Sincerely, Jenn

"Clean, quiet and close to airport"

5
caroldA9912PQ, Grande Prairie, Canada 30/11/2018

Great , helpful and friendly staff from check-in to check out. The rooms are very clean and cozy. I had dinner at Jetz bar and it was delicious with efficient and friendly staff. I love this hotel for its proximity to the airport but a bonus to me is its comfort and homey atmosphere.

"Amazing people "

5
User 29/11/2018

I was scheduled for a week long stay at the hotel for work. The one thing I noticed right away is that it was very clean, otherwise a medium hotel. A couple of nights into my stay there was an incident that required me to switch rooms. It was not preventable by the hotel, but the level of care with which they dedicated themselves to make the rest of my stay here was amazing. The evening manager, Mo, is a kind, sweet man who not only sent food and drink my way, but is so involved in the everyday of the hotel (shuttle driving is his thing). The staff in both the dining room and lounge are lovely. This hotel has zero ideas of grandeur, but the genuineness of the staff is the real reason to stay here. I highly recommend it.

"Excellent stay"

5
User 19/11/2018

Our family enjoyed a wonderful stay, the staff was courteous and the water park was great for the kids. The room was clean and the beds were warm and cozy, the kids also loved that we could watch planes land at the airport from our room window

"Comfy beds!"

4
Murray H, Saskatoon 17/11/2018

Great check in, really comfortable beds, sheets clean and waters hot! What more do you want in a room!, They have a lounge on the end that serve up one of the better clubhouse sandwiches to be had. You won't be disappointed!

"Poor choice generally"

2
MJSiriano, Regina, Canada 17/11/2018

Terrible housekeeping. Room wasn't particularly clean at check-in, but they were fairly quick to provide, towels, cups, glasses and coffee when requested. Unfortunately on the second day room wasn't made up until after 4:00pm. Was staying in a large family room with children, 4 people in all. Only 2 fresh bath towels provided, nothing else. We were left with dirty cups and glasses, trash not emptied, nothing wiped down at all, no vacuuming. We had to bring up towels from the pool area to shower, and cups and glasses from the restaurant. Service in restaurant was non existent, but it was buffet style. Choices were extremely limited, items were not replaced less than an hour into service, no beverage service provided. Disappointing experience in general. Although the kids had a great time in the "water park" they all experienced fairly severe skin irritation due to excess chlorine in the water. I'll be making a different choice next visit to Calgary.

Prem M, Front Office Manager at Best Western Plus Port O'Call Hotel, responded to this review
MJSiriano, Thank you so much for taking out the time from your busy schedule to share your detail feedback with us. Please accept my sincere apologies as we fell short of your expectation. We have reviewed your feedback with our team member who was responsible for cleaning that room as a process of learning and improving our services. Please know that this is just an isolated incident then norm for our house keeping team. Your concerns are being addressed with the food and beverage manager and we are taking measures to improve our ability to provide our guests with exceptional service at all the times. I am glad that kids had great time in our wave's water park and also I sincerely hope that they are doing well. We routinely monitor the chlorine levels in the waterpark and ensure they are maintained at safe levels for the number of guests we have playing in the pool. We thank you for your past support and we really hope that you will give us another chances to provide you with the superior service. You many reach me directly at (403) 291-4600. Regards, Prem Mishra Guest Service Manager

"Great for kids!!"

5
VacationingCanadians, Regina, Saskatchewan CANADA 12/11/2018

Hotel is clean, beds are comfortable, staff is friendly and helpful. Little kids pool is perfect for little guys. The water slides are great, and the hot tubs are nice too! Would highly recommend for a fun family overnight treat! This was our 2nd time there, we will be back again!

"Amazing Hotel"

5
LeeMcH, Calgary, Canada 08/11/2018

We loved this hotel! We reserved 2 rooms for my daughters 13th birthday party and the rooms were awesome! The staff was super friendly and helpful, made sure our rooms were side by side and the kids loved the water park! I will definitely be staying here with my kids again and recommend to anyone coming through the city, with or without kids!

"Amazing everything"

5
DeanLind, Edmonton, Canada 08/11/2018

Not sure where to start. I'm still at the hotel writing the review. It all started this morning when I heard dripping water in the bathroom. LOTS of dripping water. I went to investigate to learn that it was raining from the ceiling. Odd because I'm on the top floor and it is a cold November morning (not rain). I called to the front desk and was politely informed that maintenance would be up right away. Maintenance showed up with a polite introduction, apology and a handshake. As it turned out a hot water pipe had burst. He called for assistance and what I assumed to be the maintenance supervisor showed up. Again another polite introduction, another apology and another handshake. He escorted me down to the front desk. Sonya, (Spelling?) was very apologetic and said she would take care of things. They no longer had a suite like mine available but would accommodate me with another jacuzzi suite to stay in, an immediate room to shower in and because no longer had a meeting room in my hotel room, she arranged a fully equipped banquet room for my meetings for the whole day. Oh and Sonya called back to my room to apologise again and offered a substantial discount for my troubles...Amazing. The rooms are great, clean and well maintained. Things like pipes bursting can happen. How they handle it makes all the difference. This has by far been the best Best Western experience to date...and I'm old. Highly recommended. I certainly will be back as I travel to Calgary frequently

"The best hotel I've stayed at"

5
Camper39838090036, Edmonton, Canada 04/11/2018

Fabulous water park, great hotel service, wheelchair friendly. We have stayed here several times and it has been the best hotel I've ever stayed at. It is very clean and the staff are amazing. Highly recommended

"Great Value"

4
X5643TDpatd, Lacombe, Canada 29/10/2018

Great Location, close to family. Fabulous food in both the restaurant and Lounge. Kids loved the pool. Rooms are starting to show some wear and tear, but overall a great stay. All the staff we encountered were friendly and helpful.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
X5643TDpatd, Thank you for your feedback,, it is greatly appreciated. We do have 80 rooms that will be undergoing renovations in the new year. Our owners are very involved and see the value in always improving our hotel to stay competitive in the market. Thank you for staying and we hope to have you stay again! Lisa Marthaller

"Storming Outside Cozy Inside"

5
Barbara R, Eagle Hill, Alberta, Canada 25/10/2018

As we live 1-1/2 hours outside of Calgary, and there were storm warnings, and our flight was leaving early AM, we called and booked a room for the night before our flight. We also wanted to leave our car for 4 days. Henri did the booking and was very personable on the phone and when we checked in, he upgraded the room as my Birthday was soon due We will stay here again if need be, when we travel.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Barbara R, I am so delighted that everything worked out for you and some Birthday wishes your ways from our team. Thank you for sharing this special occasion with Enrie, so that he was able to offer the complimentary upgrade! We hope to have you stay again! Regards, Lisa Marthaller

"Nice hotel"

5
leafsin67, Canada 23/10/2018

Stayed here on our way to Vancouver, room was very clean and staff was very nice. Got to wake up in the morning and see a bit of the mountains, nice way to start the day. Had a nice dinner and breakfast.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
leafsin67, That would be a great way to wake up! Our West facing rooms offer some pretty spectacular views of the mountains, downtown Calgary and the Airport. Happy to hear of your enjoyable stay! Lisa Marthaller

"Exceptional service and great value"

5
nomadis_jpl, Montreal, Canada 20/10/2018

We often travel to Calgary on business and have always been staying at this property for over 3 years. We find it's the best value you can get, but most importantly the staff are all wonderful. Rooms are always super clean, comfortable beds. Breakfast and lounge food are reallly good.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
nomadis_jpl Thank you for the review! We are delighted to have you as a returning guest and hope that we continue to meet and exceed your expectation. We are always looking for ways to better improve our hospitality and encourage any feedback to continue to be a leading hotel! Lisa Marthaller

"Quiet and fun"

4
LRyeg, Edmonton, Canada 14/10/2018

2 nights on 6th floor. We asked for a quiet room and the 6th floor at the end was perfect! The room was clean and in good condition. Waterslides were fun, but very busy. Front desk staff were friendly and efficient. We brought our own food/drinks using the minifridge and microwave in room. We also brought our own small fan, but the clock radio had a nature sounds function if needed. Close to University and airport.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
LRyeg, Thank you for staying with us. I am happy that we were able to accommodate your room request. The rooms located at the end of the hall are always the most quiet. The fridge and microwaves in the rooms are a bonus especially if you do meal preps or to meet your budget. It is rewarding to know that you enjoyed your time with us. Lisa Marthaller

"Staff go above and beyond!"

5
User 09/10/2018

I stayed at the Port O Call for 3 days during the worst snow storm Calgary's had in 104 years and the staff went above & beyond, phoning into the night to ensure I got a cab for work in the morning. (It was impossible to get a cab during that storm.) The room was great, as always, the food was great and staff are very helpful. We've been going to the Port O Call for at least 10 years and it's always a wonderful experience!

"A good first night on a 10-day trip"

4
hr60, Austin, Texas 08/10/2018

We were on a group expedition, and the hotel was chosen by the organizer. It was a good choice—our room was comfortable, and dinner and buffet breakfast at the hotel were quite satisfactory. We didn't have a chance to use the pool or the exercise room, but both appeared to be well appointed.

"Great Family Hotel"

5
CosmicDare, Edmonton, Alberta 07/10/2018

We stayed here on Thanksgiving weekend and were very pleased. Pleasant and quick checkin. We had room 347 with 2 queen beds. The room was spacious and clean and we even found a microwave and fridge tucked in the cabinet. The kids really enjoyed the waterpark and it was great that it was open late until 10pm. The free underground parking was convenient. There are a couple restaurants on site, although we didnt eat there this time it was nice to have the option. We will definitely stay here again.

"Great Hotel"

5
Danielle H, Moose Jaw, Canada 03/10/2018

I stayed here one night with two children ages 10 & 12. The hotel is very clean. The room was lovely- comfy beds and I like the extra sink in the room. We loved the pool and water slides. Special mention to Enrie for the smooth and efficient check in. Thanks for answering my questions.

"Good experience before a long journey back home"

5
Jappe, Havdrup, Denmark 03/10/2018

We stayed here one night, in order to get a good start on our journey back home to Denmark. Really nice and extremely children-friendly hotel. Good restaurant, although the breakfast was highly disappointing. Good beds, easy access and close to many exciting shopping facilities in Calgary. Cheap and really good value for money.

"Great way to start a trip or a business stop"

5
kellybk2015, Campbell River 02/10/2018

This Hotel goes above and beyond. The hotel is close to the airport has great shuttle service always on time. The check in staff is very friendly . The restaurant has a great buffett. The rooms are nice and quite and the beds are very comfortable. I stay here about 15 times per year and always get a good nights rest

"Brilliant"

5
User 02/10/2018

I could go on and on about this hotel but it was so lovely, clean and my room was immaculate. The food was lovely and Although i never used it the indoor pool looked great. The only downside was I was only staying for one night. Credit to all the staff from cleaners to reception, brilliant.

"Not a hotel to remember"

4
Yoav_Lurie, Haifa, Israel 02/10/2018

This is actually a complement. The hotel is all an Airport hotel needs to be. Efficient, comfortable, good breakfast (even very good), clean. And wiped from the memory the moment you get out the door. I like hotels that don't become the center of things, hotels that are forgotten because they had no major malfunctions, and no high thrills

"End of August stay :)"

5
mtsenekos, Edmonton, Canada 25/09/2018

We stayed at the Best Western Port O'Call at the end of August and everything was amazing as usual. This is the only hotel that we stay in while we are in Calgary. All of the staff in the hotel are customer orientated, they are kind and look in to requests always. The kids enjoy the waterpark so much! I also love that there is a toddler area for kids not able to go on the big slides yet. There is also an additional pool on the lower level too! This hotel has everythign you would need and is a great location too! On this recent stay the staff went above and beyond as I forgot my apple watch at the hotel (my 2 year old was playing with it). Sonia and Primm were so helpful in this situation! After getting the hotel staff to look for the watch they found it after a couple of days! I was so so so happy, I couldn't believe they found it!! Thank you so much to all the Port O'Call staff, we love coming to your hotel!! Keep up the great work!! Sonia - hope to see you soon, the kids love you too!! You guys are the best!! Thank you so taking such good care of us when we stay at your hotel!!!

"A fantastic stay"

5
mapl3, Meath, Ireland 25/09/2018

Booked here for one night and what an enjoyable experience! The rooms were fantastic, the entire hotel had a feeling of cleanliness and the front desk staff at both check in and check out were exceptionally friendly, helpful and just a breath of fresh air to be honest! Kids spent a few hours in the pool, the entire set up is fantastic for participants or spectators. It was just nicely busy, without being over crowded. Quite well set out. We had to print out boarding passes and they conveniently have computers located in the lobby. Had dinner in the restaurant, super friendly staff, reasonable prices and good food. All in all, what an enjoyable lovely stay, we had even considered checking to see about availability for another night. The next time we are in Calgary, we will be back.

"Fun family oriented hotel"

5
User 24/09/2018

Best Western Port O'Call is always a great place for the family to go! The kids love the waterpark and we love joining them but also relaxing in the hot tub! Clean, updated and friendly staff. Will definitely return!

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
travelbug182018 We appreciate your feedback and recommendations. We look forward to your next stay! Lisa Marthaller

"Excellent customer service"

5
Kaori A, Valencia, Spain 16/09/2018

We stayed here at the beginning of our trip to Europe and at the end of it. We parked our car for 3 weeks there and came back to find that one of the tires of our car was flat. Two staff memebers there came immediately to put the air in so we could take it to a tire shop. Also our flight was delayed in Toronto and we had to change our booking at this hotel to the day after. Although it was less than 24 hours notice, and it was dealt via Email the change was made right away without any penalties. Robin at the front desk is very professional as well as other staff memebers. I would go back again.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Kaori A Your feedback is one of those reminders of how caring our team is and your time is valued and very much appreciated. Thank you for bringing a big smile to our faces! We hope you will stay again if visiting our beautiful country! Regards, Lisa Marthaller

"Best hotel!"

5
biancaandpatrick, Medicine Hat, Canada 16/09/2018

Excellent hotel, friendly staff, very clean and nice decor. Our kids love the pool and we love how nice all the staff is! We try to stay here everytime we are in Calgary although hard to get in as it's a very popular hotel.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
biancaandpatrick Thank you for rating us with top marks! We hope to continue to be your hotel of choice while traveling to Calgary. The next time you are planning your trip, please do not hesitate to reach me directly as I would be delighted to assist! regards, Lisa Marthaller

"Great family fun"

5
Bet F, Lethbridge, Canada 15/09/2018

We enjoyed a big family reunion and used this hotel as our base. They were very accommodating to our big group, booking us all in the same area and helping with any concerns. The staff were very friendly. The breakfast buffet was very nice with a wonderful variety of choices and the staff really took care of our big group. The water park was lots of fun. Rooms were clean and beds comfortable. Great choice for a hotel.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Bet F Thank you for staying and hosting your family reunion with us! We are delighted to learn that you enjoyed your stay and found our hotel and staff to be very friendly. The breakfast buffet is a great choice and with options there is something for everyone! Regards, Lisa Marthaller

"Courtesy call to cancel dismissed by Angela"

1
jandy446, Yellowknife 15/09/2018

Bad customer service experience. Having travelled from England we were expecting to be forced to have a layover and had booked this hotel. However we were lucky that the airline had last minute seats available and we were able to fly home and therefore did not need reservation which we prepaid for on Expedia. I made a courtesy call to hotel to let them know we won't require the room and didn't expect any type of refund as we were simply happy to get home without overnight. Long story short; Angela couldn't care less...told me to call and cancel via Expedia. I reiterated I'm making a courtesy call and don't expect refund, but simply wanted to let them know. She then said thanks for calling without asking my name or details of the intended cancellation. Very bad customer service. Won't be using this hotel for personal or my business travel in future. Angela, you could have been a little more professional and understanding and not so rude.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
jandy446 Thank you for the courtesy call, regarding your cancellation. I can assure you that Angela has expressed her sincere apologies as she feels bad. It was not her intention to come across as dismissive and we will certainly use your feedback to re-evaluate how we communicate and most importantly listen to the customer. You feedback is welcome and very much appreciated. Regards, Lisa Marthaller

"Okay....."

3
tina702018, Camrose, Canada 07/09/2018

This hotel was okay. The restaurant was terrible during our stay. Probably wouldn't stay there again due to this. Staff were very nice and pleasant. Rooms are clean. The pool is great but very cold where the waterslides were.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
tina70218 Thank you for expressing your stay. We do review all feedback with our team weekly to improve our customer service and or areas of improvements that we may have deficiencies in. We see the positive in change. I would be delighted to personally speak with you regarding your restaurant experience, unfortunately there is no explanation as to why it was terrible. Thank you and I hope to personally hear from you! 403.250.6488 ext 6300 Lisa Marthaller

"Great place to stay!"

5
leannel255, Regina, Canada 05/09/2018

The front desk staff was amazing ensuring us a fast and efficient check in and out experience! Room was very clean and bed was super comfortable! Can't wait to stay again! Only downfall was only 1 elevator was working but it was fixed before we left!

"Great Stay"

5
CoreyQ5, Cardston 04/09/2018

This hotel has a great pool, hot tub, and water slide area. There is also another quiet pool away from the slides. The rooms are great and the breakfast buffet in the restaurant is awesome! There are fast places close by and it is close to the airport. Great stay!!

"Yearly Trip"

4
Pmbell0705, Irma, Canada 03/09/2018

Stayed here for 2 nights for our yearly Calgary trip. Rooms were very clean how ever I found popcorn just under the bed that you could see plain as day as the skirts don't touch the floor. Pool area was great other than the size of the hot tub and how cold the air in the pool area is. The staff was very friendly and helpful. We ate at the restaurant in the hotel for breakfast and supper and both times it was alright but nothing spectacular. Over all I thought it was alright for the price you pay. I plan on staying again next year and would recommend it to anyone who wants a good kid friendly hotel!

"Decent place"

3
solameandcoldinsask, Regina, Canada 30/08/2018

The breakfast is ok, the water slides and pool are nice. The hot tub is a pathetic size, a 5 man hot tub for a huge hotel like this?! Not near enough seating in the pool area either. Seems like the forgot to size the pool area for the hotel size. Overall it was a good stay, but definitely overpriced for what you get.

"Nothing to get excited about"

3
User 30/08/2018

I was pretty disappointed with this hotel. It was quite drab. Nothing to get excited about. It didn't exactly sparkle. Staff weren't overly friendly in the hotel, although the restaurant staff were amazing. The pool and hot tub (luke warm) was so cloudy that I only went in it once as I was so grossed out and it was painful to watch the kids swim in such dirty water (which thankfully they didn't notice). The kids loved the waterslides and bubbles which was why we selected this hotel. All in all I would not go here again, although the complimentary full buffet breakfast in the restaurant was AMAZING and made up for everything else!! What a good spread they offer. For light sleepers, beware that you can hear planes flying overheard. I had trouble sleeping as a result.

"Dirty and Outdated"

1
TillyW22, Kimberley, Canada 29/08/2018

The good: Our check In Clerk was so warm and welcoming, she was very knowledgeable and kind. The beds were super comfy and the waterslides were fun! The not so good: We arrived to our room, set our suitcases down and noticed a sticky food/ mess on the bedside table. The same gross sticky mess was on the workdesk by the coffee maker, it wasnt a small mark, it was about a 4" square mess. Clearly a housekeeping supervisor never checked the room prior to guests arriving or they would have noticed it straight away. Then the bedside table was around 1.5ft away from the wall (between the two beds). I thought it was very bizarre to have it so far from the wall, so gently lifted it and pushed it back. I immediately regretted doing that, there were snacks, toddler puffs, potato chips and more food debris under it! The house keeper pulled the table over the mess instead of vacuuming it up! There were urine stains along the caulking that joins the toilet to the tile floors. Our room overlooked the indoor swimming pool and it was noisy during opening hours, so as long as you go to bed late and wake up early, you wont be disturbed from the waterpark noise. The air conditioner sucked the pool air into the hotel room, so it stunk heavily of chlorine. I have my pool operators certificate and the smell of chloramines (chlorine that has been used up/binded with material) was awful, water was incredibly cloudy and burned our eyes. The buffet breakfast was cold and over $30 for 4 people.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
TillyW22 Thank you for sharing your very unfortunate experience at our hotel. It was brought to my attention and understanding that our Front Desk Manager had personally rectified the situation for you and your family. This is not the norm and will never be acceptable by our team. We sincerely apologies and are embarrassed that we sold you a room that was clearly not ready to be placed back into our inventory. We have shared this with our team members and are thankful for you bringing this to our immediate attention. I am available should you wish to reach me, again your comments are valued and will be used to improve ourselves and attention to detail Regards, Lisa Marthaller

"Fantastic vacation!"

5
pjohnsa180, London, Canada 29/08/2018

Spent a week at hotel...it was amazing. My grandsons loved the Water Park . Everything was above expectations ....room, service and amenities . We pretty much ate at hotel. The restaurant and lounge were great....good food...good prices...good service. We were all tired from excursions and swimming so was nice to be able to just go down the hall for meals.

"Excellent hotel and training venue"

5
User 28/08/2018

I have been coming here for years. And, each time my adventure and experience here excel from the previous. The service here is super. The facilities here are top shelf. And, the overall experience is quite memorable.

"Perfect for first family trip"

5
Robin M, Edmonton, Canada 23/08/2018

Stayed here on my families first leg of our road trip with our 3 year old boy. It's our first every road trip with him and didn't know how he would do. But when you first walk in to the hotel you see big picture window showcasing the kids water park area which was cause for excitement for my son. So no fears. Later on we went into the pool area and had a blast. There are slides for young tots and adults. Just before bed we noticed we could find a toy he likes to sleep with. I went to the front desk to see if they found a toy in the lobby and they had and all was good in the world again. The service was friendly, room was clean and it was overall a really fun time.

"Birthday get a way"

4
johnnW441YW, Devon, Canada 23/08/2018

Looking for a hotel with water slides, and it did not disappoint after the changed us to a better room. The grandsons enjoyed it and spent every spare moment in it. The hotel was really accommodating at getting our birthday boy who turned 14 Xbox hooked up to the tv. The room was very comfortable and the beds awesome. It woul have been great to have a complimentary breakfast, bu all in all Would stay there again.

"Skyharbour Grill"

5
User 20/08/2018

We had a bridal shower in the Skyharbour Grill for brunch and mimosas. Their service was amazing. Our server Virginia was so friendly and we received amazing service from her and her team. We will definitely be back!

"house keeping"

4
hrubyhruby, beaumont 17/08/2018

I booked this stay for myself, 3 grand children and daughter. I requested an adjoining room which we received. The fridge in the room had a partially eaten Sensations chocolate cheese cake in it. It was not ours. Not sure how long it was there. I took the cake to the front desk and explained where I found it. Front desk said they would pass the info along to house keeping. My sink area just outside the bathroom looked like someone had opened a shaken carbonated beverage as the were dried brown droplets on the wall paper. I let the front desk know but it was still there when we checked out. In the adjoining room the grandkids found a gummy bear on the floor near the air conditioner. We did not bring any gummy bears with us so who knows how long it was there.The grandkids did have a wonderful time at the waterpark in the hotel but my daughter did snag a nasty hair ball with her hand while in the water.The staff at the front desk were very helpful and professional. Would I stay there again? Perhaps.

"Only hotel we stay at when in Calgary"

5
Ryan S, Stony Plain, Canada 14/08/2018

Just overall great location people are great. Breakfast buffet is delicious. The waterpark is great for kids. The staff are pretty friendly and they are helpful. Overall you need to check it out. Worth the stay and its great for familys.

"Great Stay"

5
CMA1957, Edmonton, Canada 14/08/2018

Stayed at the BW Port O Call on August 11th and 12th with my son and 2 granddaughters. We had 2 rooms with 2 queen beds. The rooms were great with lots of space. Each room had a small fridge and microwave. The girls loved the pools and water slides. Housekeeping mistakenly took a bag of dirty clothes from one of the rooms. On our way home the hotel called to advise they located the missing clothes and said they would mail them back. Now that's good customer service. Thanks BW Port O Call!

"Our preferred location when in Calgary"

4
Kermit403, Coaldale, Canada 13/08/2018

We try to stay here when visiting Calgary. Unfortunately for us, this is a very popular destination and it seems to be booked to the max whenever we stay. The water park is great for kids and adults alike. The SkyHarbour restaurant serves up a good buffet style breakfast and there is a discount if you prepay at the desk for those bargain hunters out there. The Jetz lounge offeres typical pub food which is really average and nothing remarkable. I was a bit put off b the staff who were having a good (and loud) visit with an off duty member of the team while the telephone rang several times. I am glad it was not me on the other end! The hotel offers discount packages for most of the popular attractions in the city such as Heritage Park, Calaway Park the Zoo etc. We like it overall and will continue to make this our first choice in Calgary.

"Wonderful experience"

5
weaverrobin, Calgary, Canada 13/08/2018

Stayed here for an inner- city vacation as my mother in-law was sick in the hospital and we weren't able to leave the city. The staff was amazing and the room was lovely. We stayed for 2 nights and my 5yr old daughter spent approximately 10 hours in the water park and loved it! Excellant choice for families!

"Great Family Getaway!"

5
Erika P, Calgary, Canada 06/08/2018

The rooms here are spacious. The water park is so much fun for all ages! My 12 month old and 3 year old enjoyed the shallower pool and the bigger kids could slide and swim for hours. The staff we very accommodating and friendly. Would definitely stay there again.

"Great Value"

4
WestCoastScotty, Glasgow, United Kingdom 05/08/2018

Stayed here for 3 nights before heading to Banff. Staff were very friendly and best breakfast we had in Canada, great range of fresh hot and cold food and staff super helpful. Swimming Pools and Gym good for this size of Hotel and rooms decent size but a wee bit dated re decor. Bar snack and service was good and overall we had a great time here and the staff couldn't be more helpful.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
WestCoastScotty It is reassuring that after you and your family stayed for three nights that you enjoyed our staff and hospitality! That says a lot :) We do recognize that we have some rooms that feel more dated and have plans for 40 guestrooms within the next year to be renovated. Although we updated the furniture, drapes and wall paper can have a big impact on the appearance of the room...making it feel and look tired. Thank you for sharing and feel free to keep an eye on our facebook page as any updates will be shared! Regards, Lisa Marthaller

"well above expected"

5
SamLowery, Mazkeret Batya, Israel 28/07/2018

Ordered just one night for me and my family, for staying after flight, before proceeding on. Got more then expected. Very nice and spacious room. Kind staff that gave excellent service. The breakfast deal was very good (30 CAD for the whole family), for a meal y which was very generous, even though no vegetables at all in a very middle American way. There is a small but nice water park located indoors that the kids enjoyed.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
SamLowery Thank you for making us your stopover point and it sounds as-though you took advantage of the breakfast deal! it is a great savings for travellers. Your feedback on our friendly staff is a great reminder to our team that we do make a difference is our guests overall experience! We hope to welcome you again! Lisa Marthaller

"excellent hotel"

5
Neil K, Edmonton, Canada 24/07/2018

This Best Western hotel is very well managed and looked after. The water park is an excellent place for kids to burn off energy and it is always clean. Hotel rooms are neat and well maintained. I would recommend this hotel to anyone wanting a clean and comfortable place to stay in Calgary

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Neil K We do have an amazing General Manager that truly cares an loves his job. We are fortunate to have him lead the team. With these components we can make a difference in our guests stay making it enjoyable! We hope to have you and your family stay with us again. Thank you for your review and recommendation! Lisa Marthaller

"Seamless and good value"

4
stuckonaswing, Sherwood Park, Canada 24/07/2018

We were very pleased that the hotel offered discounted rates to the zoo, which we were planning to attend. This decreased the cost of our vacation. The room was clean and the bed was comfortable. I would have preferred a king room, rather than two queens, and was disappointed that the rate was more for the king room.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Stuckonaswing Thank you for sharing your recent stay, I will review your reservation as in most cases we can certainly make the exception if the inventory permits. Our agents would gladly move you to a king room as our queens are most popular with families...I am assuming that we would have only had our king suites available therefore the higher rate but will certainly check into this. Our discounted city attraction passes are a great value for our guests taking in some of Calgary's fun things to do. Regards, and hope to welcome you again! Lisa Marthaller

"Good Family Hotel"

4
CassCurr, Morinville, Canada 24/07/2018

The water park was hit with the kids. Good Location . Tim Hortons across the street , 9 mins to the zoo & Spark . A lot of shopping near by. Our room was average . Parking was a limited. You get discounted passes to local attractions with stay. An included breakfast would be nice with the cost of the rooms.

"Great Location"

5
jamescX2103SX, Coquitlam, Canada 23/07/2018

The Port O' Coll is located close to the airport and provides everything for the business traveller and families alike. Great Gym, Pools, Meeting Rooms and in house restaurant and lounge. Everything you need. Fantastic staff and always consistent experience. Something for everyone.

"Loved it, a great experience!"

4
Lioness777017, Sherwood Park, Canada 23/07/2018

Excellent, large spacious room, comfortable bed, had everything we needed. Had a family wedding reception here, and it was lovely, the food was top notch and we had a wonderful time. We found it a little expensive, but other than that, it was really delicious, and the staff were excellent and very accomodating.

"Good stay"

4
User 13/07/2018

We have stayed at this hotel quite a few times and always enjoy ourselves. The rooms are spacious with comfortable beds, microwave and a small fridge. The pool is great for families. Front lobby staff are friendly and helpful. We have noticed some rooms appear more updated than others. Elevators are on the slower side (only one of 2 appeared to be working when we were there). Under ground parking is available as well as a large parking lot above ground. We will be back!

"Very nice hotel"

4
jonathan k, Red Deer, Canada 12/07/2018

Hearing that there was a water slide, we should have better recognized that there would probably be a large number of children who wanted to have fun. I was raised to KNOW that one can have fun and respect others at the same time. Why some parents seem to think it is okay to teach their children that it is acceptable to race back and forth in the hallways is beyond me however, it is one of those things that hotels have very little control over, unless another guest chooses to spend their time to track down the owners of the unruly children. Upon arrival we hoped to get a room with two queen beds however, we were told that with a 99% occupancy, none of those rooms were available so we graciously accepted the king bed they offered. The room was very nice and faced the west where we could watch some of the airplanes land and take off. I was please to note the triple glazed windows which eliminated most of the airport noise (except the very large jets on takeoff). The room was very nicely laid out and included a couch (sofa bed) and a chair as well as a business desk and chair. It was nice to see that they also included an outlet on the desk for a laptop as well as a retractable internet cable (in case you chose not to go wireless). This was the first hotel that provided an in-room coffee maker which allowed the option of one or two cups of coffee. It may not take long between cups when normally brewing but being able to do both at the same time was a nice touch. Another interesting touch was that they had real glassware (mugs and glasses) instead of the normal plastic/paper/Styrofoam ones. The position of the large TV screen was a bit awkward in that it was not centered on either the bed or the couch. I incorrectly presumed that the position they chose meant it would be equipped so that it could pull out and turn accordingly but this was not the case so, regardless of where one decided to watch from, you had to look at the screen from a sideways angle. A little strange but not the end of the world. The king bed felt comfortable but both of us woke up with aches indicating this was not the bed for us. For the most part there was very little noise during the night so we did enjoy that aspect. The bathroom was very well done. First they provided a sink in the "anti-room" so that one could wash their hands without disturbing the person using the facilities which we felt was an excellent touch. Next they reduced the size of the counter and turned the toilet to increase the amount of room and mobility in the bathroom itself. This was HUGE considering that this was one of the suggestions we had made to each of the previous hotels we had stayed in. The bath/shower was one large fixture and it was very nicely done. Someone thought about the fact that a large number of people in the world are tall and they used an adapter to re-position the shower head all the way up to the ceiling. GREAT JOB. Ample towels were available on a wicker stand. One minor drawback was the odor of chlorine that remained in them. I understand the need to clean and disinfect however, chlorine is toxic and remains one of my pet peeves. Another great touch was providing bathrobes in the rooms. I have found this normally reserved for higher-end hotels so it was very enjoyable to lounge around in one. We had become accustomed to Best Western providing a free breakfast in the morning and were slightly disappointed to learn that this location had discontinued this practice. We learned that the Skyharbour Grill offered a buffet breakfast so opted to try it. I will make a separate post about the restaurant but will say here that it was definitely NOT WORTH WHAT THEY CHARGED. We did pop into the pool area just to see what it was like and were immediately overpowered by my least favourite chemical, chlorine. I absolutely understand that when large numbers of children are present in a pool, it is often difficult to control the level of toxins they leave behind however, there MUST be a happy medium somewhere and, in my opinion, it should not be anywhere close to the point where it knocks me on the ground. Regardless, the six people who were using the pool appeared to be enjoying themselves. Check out was efficient and we were asked if we had parked underground or not (something that was not mentioned or offered at check-in). The entire facility was remarkably clean; parking lot, entrance, hallways, and room. There was a rugby pitch immediately to the west and, while we stayed there, several games were being played so that too provided some entertainment.

"Good place to stay"

5
User 12/07/2018

CALGARY We stayed at Port O'Call Best Western and it is excellent. The rooms are modern, clean and very comfortable. We eat dinner the first night in the hotel bar and the pizzas are very good. Last night we eat at the hotel dinning room and had prime rib and vegetables for $20 and it too was very good. Unless you want to go out to eat, then the hotel is a good choice. This hotel in near the airport and they have a free shuttle from the airport to the hotel. The Uber to down town cost $20.

"Great stay"

5
lwest1124, Greenville, South Carolina 05/07/2018

We needed a place to stay near the Calgary airport. I am glad we decided to stay here. The rooms were spacious and clean! This hotel had many options as far as swimming-hot tubs-pool and apparently a water park downstairs. We did not get a chance to see the water park but thought that was a great amenity for families! Staff was friendly. At the front desk they gave us coupons for the Calgary tower. Would stay here again!

"Family oriented hotel"

5
TeenBean15, Sherwood Park, Canada 03/07/2018

We travelled to Calgary for the Canada Day long weekend. We chose this hotel due to good reviews and excellent waterpark for our 6-year old twin girls. Before we arrived,we called them if we can check in early. The lady I spoke to said it depends if the room is available. Having said that, we showed up at noon and they accommodated us and gave us our key card!! The room is huge with 2 queen beds . Very nice bathroom with complimentary toiletries. We are on the 5th floor and my kids loved looking out the window. There's coffee, tea creamers you name it. Flat screen TV ??. We used the waterpark and the kids loved it!! The big pool is on the cooler side with probably no heater but my kids doesn't care! All they care was to go up and down the huge slides!! We purchased our zoo tickets through front desk. It was a huge discount and we skipped the long line ups at the zoo! I can't say anything about the restaurants as we didn't go there to eat. We explored the city and googled some restaurants close by! The only thing I can say is there's no complimentary breakfast! My co-worker there used to be a breakfast included during the stay but this time there's none. You have to pay $14.95/adults and half price for kids. All in all it was a great stay. Will recommend to my friends and family.

"Overall Good"

4
Teresa S, Edmonton, AB, Canada 02/07/2018

We having been wanting to stay here for a long time and finally made it happen this weekend. Check in was easy and super friendly! They even had cake for guests for Canada Day which was a kind gesture. There is 15 minute complimentary parking spots to make unloading easier as the parking lot is a bit of a walk and the parkade didn't seem very accessible for luggage carts. We had a regular 2 queen bed quest suite we booked with air miles. We will definitely book a suite next time as it works better for our family but the room was well set up, roomy, had comfortable beds, plenty of towels, a sink in and out of the bathroom and a microwave and mini fridge. A crib was promptly brought up for our baby which we appreciated. The pool was a highlight. We loved the wading area for our littlest and how warm the water was. Our son enjoyed the slides and I liked how much room there was for playing in the slide pool. We had breakfast at the Skyharbor and were pleased. Very good and worth eating there. We were graciously given a late checkout which allowed us to use to the pool for a bit after eating. That was wonderful! The only thing that took away from our stay was that our room was above a set of balcony rooms. Guests were outside until at least midnight and were so loud it seemed like they were in our room. It was Canada Day and I didn't want to be a stick in the mud so we let the noise go. What was really awful was the cigarette smoke that travelled into our room from them smoking on the balcony. I would have called downstairs about that but my baby was finally asleep and I didn't want to risk waking her by calling. When we checked out we weren't asked how our stay was. Overall we would likely stay again. We have stayed at a few Calgary hotels in the area so if the price was right the next time we are down, it will be our list of possibilities.

"Great pool - fun for family"

4
drsnowdon, Calgary, Canada 26/06/2018

We stayed here because of the swimming pool and were not disappointed. There's a great wading pool and small slide for little kids, and two fun waterslides for the big kids. The rooms are a little bit dated which is reflected in the cheaper price, but the room service pizza was excellent and the kids had fun.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
drsnowdon The pool is a great feature for us and is appealing to a lot of families. We do have a section of rooms in the pipeline that are scheduled for a refresh. This is exciting and is an ongoing project as we are a large hotel and have many projects that we continue to improve each year. While all of this is ongoing so is our training and efforts to ensure Health and safety is a priority and our guests trust, in a clean and comfortable hotel room. On another note I am glad you had our Jetz pizza, it happens to be one of my favorites! We look forward to your return! Lisa M

"A great stay! "

5
User 25/06/2018

We just had a great stay!! Hotel is very nice, our room very clean and pool area was too! We ordered room service and the staff gave extra attention to make sure our sons allergies were covered. That means so much to us. A big thanks to our server this morning - Virginia! Thanks for the great service and smiles.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
KECHUS You had the best of the best serve you and your family.... Our Virginia has been recognized by the Calgary Sun News Paper as the Best Waitress Ever! She continues to treat each guest with personalized and genuine care. She is a gem who truly loves her job and all of her guests she has served of the years and has made some great friends in return who come to visit her. We hope that you and your family will be one of them. Regards Lisa M

"A find!"

5
TwigsInOmaha, Anywhere, USA 21/06/2018

We needed to find a place close to the Calgary airport, and booked here without knowing much about it. Turned out to be a great move. The place was friendly, the room was really clean and fresh smelling, the bath was great, the on-site restaurant was unexpectedly classy and the morning breakfast buffet was delicious and not expensive. I'd say that's a pretty good deal. I would definitely stay here again.

"great stay"

4
Northernfly, Timmins, Canada 18/06/2018

We stayed one evening at this hotel , which is near the airport. Easy to access, room was clean and pool was busy but nice. Close to many restaurants We enjoyed receiving the CAA rate and they also have a seniors rate. They have a restaurant as well.

"Very friendly service and very family oriented."

4
md c, Medicine Hat, Canada 12/06/2018

It was a nice stay with a big room, a water park for the whole family (including little ones). The only drawback is that there is no free breakfast of any kind. Other than that free underground parking and amenities close by. Also, close to the airport.

"Great airport hotel"

4
jennifer135, Coaldale, Canada 30/05/2018

I had been wanting to try this hotel for awhile due to the pool and waterslides (as our son is a big waterslide fan), but had not stayed previously as it is a bit more than we normally spend on a Calgary hotel room. This visit, we needed a place to stay for two nights: one before our departure flight, one after our return flight. I lucked out and found the Port O'Call at an unbeatable price through Priceline, so booked right away. We had two great stays. The pool and waterslides are awesome and the room was nice. The airport shuttle worked well and was on time. This hotel is further from the terminal building than some of the other airport hotels, but the shuttle still only took a few minutes. It might have been nice if the shuttles had been a bit more frequent, but really no complaints, as the shuttle was free of charge. We also paid to park our car at the hotel while we were on vacation. The price was very reasonable. One downside to this property is that breakfast is not included. The breakfast buffet was fairly reasonably priced (not the cheapest hotel breakfast I have had, but certainly not the most expensive either) and offered a good selection of choices. The front desk staff were very professional and kind. Overall, we definitely had a nice stay and would stay again, if we could again find a discount.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Jennifer135, Thank you for watching and keeping an eye out for deals on our hotel. We are a pretty busy place especially during the summer months with Staycations becoming a very attractive option for families looking for a quick little getaway. I would encourage you to call the hotel directly as we are happy to do our best to personally assist you. Our front desk team will have the option to inform you of some of the packages we can include with your booking with upwards of a 50% savings off breakfast. We would be delighted to have you and your family back! Regards, Lisa Marthaller

"Visiting My Home Town Again"

4
hlake2018, Edmonton, Canada 21/05/2018

I have booked the Port O'Call for the past 6 or 7 years for staying in Calgary mainly because we would put our industry seminar there. But for the last couple of years we have put it on in our new office. I always like the Port O'Call so I still stay there as it is close to our office. The rooms are very spacious with 2 queen beds. The beds are very comfortable so its easy to sleep. All the rooms I have stayed in are very neat and clean. The internet is easy to get onto wirelessly. I have used the in room coffee every time I have stayed. Although I didn't eat there this time in the past I have and the choice of different dishes gives you lots of choices. The Best Western points for staying is a great bonus as I have had free nights and even once had an upgrade to a suite.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
hlake2018 Thank you for being a Best Western Rewards Member, I am happy to know that you are taking advantage of the program and using the free nights....don't forget to enroll into the promotional campaigns as you can double up and right now with any stay, Canadian members receive a $30.00 CAD travel card! In addition to thanking you for being a member I would like to personally thank you for being loyal to us over the past 6 - 7 years. We know there are many choices in the market today. We look forward to your return Lisa Marthaller

"BW Port of Call"

5
michaelmC25WU, Edmonton, Canada 18/05/2018

I THs property is very convenient for any business traveler that needs to all areas of Calgary. Rooms are very comfortable and the staff is extremely friendly and welcoming. The amenities are great especially for the price point for this hotel. Great waterpark inside and if doing business meetings their catering staff is fantastic in both service and quality of food.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
michaelmC25WU Thank you for recognizing our locations as convenient, we truly are minutes to and from all city quadrants. We have a great team from the front to the back of the house and with every comment emphasizing our service in hospitality it keeps our team motivated in seeing results in the way of customer recognition. Thank you for the encouragement! Regards, Lisa Marthaller

"Amazing Hotel"

5
Kim T, Winnipeg, Canada 16/05/2018

Clean, friendly service, great breakfast options, short distance to airport. I would recommend staying in this hotel, I usually visit a couple times a month for business. The staff are very accommodating if you have any issues and provide prompt service.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Kim T Thank you very much for your recommendation and for your continued support. Your patronage is very much appreciated! Lisa Marthaller

"Exceptional service and hospitality"

5
User 16/05/2018

Stayed two nights for a conference and was blown away but the seamlessness of the entire conference experience. Based on the number of front-line employees including housekeepers who looked me in the eye and greeted me and the overall level of warmth and professionalism , I would highly recommend this property. To top it off, the quality of food and attentive service from the banqueting/meeting team gives a Ritz Carlton a run for their money.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
69Kell Thank you for sharing your recent stay at our property. We value and appreciate each and every one of our guests and value all aspects of what brings you to stay with us. We appreciate your feedback on our catering services in addition to our professionalism and frontline service staff. Thank you again for taking the time to share your personal experience. We look forward to welcoming you back. Lisa Marthaller

"Delicious breakfast, fun waterpark for kids!"

5
User 07/05/2018

We flew from the states into Calgary and had been traveling all day, so the hotel close by to the airport was very convenient. I was traveling with my husband, toddler, and infant. We were on the way to Banff the next day. Our room air was not working for some reason, so it was very stuffy and warm, but this was the only hotel negative. We had an amazing jetted tub in our room that was wonderful! My toddler and I spent about an hour in the kiddie pool area, as well as the bigger pool. There were a ton of younger adolescent kids in the pools, and they were pretty rough and a little obnoxious (to be somewhat expected- it was a Saturday afternoon.) My toddler really enjoyed the kiddie pool water slide. The pool water was warm enough to be comfortable. The breakfast in the morning was DELICIOUS! There was a huge buffet selection, and the customer service was incredible. I was also impressed with how many kids were there and how well behaved they were. I also appreciated how helpful folks were since we had two littles. Overall, it was a great stay! Thank you!

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Mija S We appreciate you and your family choosing to stay with us! Your feedback and shared experience is greatly valued. Should you ever be in Calgary we would be delighted to welcome you again. Regards, Lisa Marthaller

"Not the best "

2
jlkn08, Rome, Italy 05/05/2018

Room was clean and comfortable... Fan in the bathroom wasn't working. Low quality, cheap finishing. Significant lack of plug ins. Coffee bar not open on time. Services and amenities were okay. Underground parking and key card security for elevators was a plus. Food at the bar was okay, but not great.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
jlkn08 Thank you for sharing your recent stay. It is unfortunate that our finishes did not meet your expectation. Best Western International has strict brand designs that hotels must comply to. Before products are launch they must meet and exceed Best Westerns Brand Standards and are only purchased through reputable suppliers that sell to all Hotel chains throughout Canada and the US. Most customers have expressed good feedback however, we will review your comments with our team as it is important for us to ensure that we are providing service and value to our guests. Should you wish to share in more detail with me, I would be happy to learn more of your expectations while travelling. Regards, Lisa Marthaller

"Great location "

4
QMartin007, Vancouver, Canada 01/05/2018

Close to the airport. Clean comfortable rooms. Water park and kids area. Suited my needs for a quick overnight visit . Free shuttle to the airport . Very convenient. Breakfast and lounge area with a full restaurant as well.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
QMartin007 Thank you for making us your overnight accommodation for your quick stopover! Your review is very much appreciated. We hope to have you stay again upon your next visit to Calgary. Regards, Lisa Marthaller

"One night awesome stay"

4
User 29/04/2018

Clean, big and cozy room, plenty of parking area. Love the hotel since I staying away from crowded downtown but still have enough facilities around. A lot of restaurants, hang out places and coffee shops.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Tjetjep R Thank you for choosing to stay with us and for those who need to be in the downtown area we are just 10 minutes to the downtown core. Close enough without the higher fees and additional parking fee of $30.00 + per day! Being a full service hotel we have some great dining options and coffee bar on location in addition to some great restaurants and bars within 5 minutes of us. For anyone looking to save on the higher hotel fees we are a very affordable option that could be a great fit for your future business travel needs. Regards, Lisa Marthaller

"Excellant Spot"

5
GlenBeaumont_Alberta, Beaumont , Alberta 27/04/2018

Hotel is a very good location for both business and personal stays. It is also a good location for families with younger kids due to the water slides. This gives the adults in the group to relax and enjoy some free time for themselves.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
GlenBeaumont_Alberta It is always a good thing to have happy and occupied children and our water park certainly keeps them busy and entertained and if they still have energy to burn ,we have our racquet ball court where they can have even more fun! I am glad that you were able to have some quiet time, relax and enjoy! Regards, Lisa Marthaller

"Very relaxing evening and enjoyable pool and slides."

4
thumpersports, Calgary, Canada 19/04/2018

Took my kids to this hotel during the week so they could hopefully enjoy it being a bit quieter. Success! Very few people in the evening and the next morning we were the only ones in the pool at some points. STRONGLY suggest getting the pool side room. It was slightly more expensive but came with its own private balcony/patio with table and chairs. That was great!!

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
thumpersports The Pool Side Cabana Rooms are very accommodating for families coming to spend most of their time at the pool, with the patio being an extension of your room it is very beneficial. They are limited and sell out quickly so best if guests plan in advance for this room type. It sounds as though you picked a really great week to come in and spend some time at the water park. Thank you for sharing your stay and we hope to welcome you back! Regards Lisa Marthaller

"Great! Absolutely everything!"

5
billcunningham1, Whitehorse, Canada 18/04/2018

Great hotel! I really couldn't be happier and everything was excellent. In business, you want to exceed expectations and Port O' Call did that in every way. From the shuttle and driver Juma from the airport to the staff, and Mo the evening Manager. I was there for 2 nights and they allowed me a very late check out as I was attending a conference and then flying out that same night. I had my first-morning breakfast the main restaurant and the buffet is wonderful. I enjoyed 2 meals at the Jetz restaurant and they were both good with specials every night. Only sorry when I was checking out that I missed the Prime Rib Special tonight at the main restaurant. A friend stayed here a month ago and said the steaks in the main restaurant were excellent. Our company has sent people here before and we will again. I didn't have time to enjoy the water park in the hotel but would love to bring my wife and children here to do just that. There are many other facilities here as well such as a salon that I am sure my wife will visit when here. Wow, just a really great hotel and people, in so many ways.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
billcunningham1 I am happy to know that our team met and even exceeded your expectation and Big thank you, to your friend who recommended you stay here! With our Waves Water Park receiving most of the reviews on trpadvisor, our corporate offerings could be over looked so thank you for the great review. Our staff is delighted to assist with the challenges that meetings and corporate scheduling put on travellers and will do their best to help be a solution as we have many options being a full service hotel. Thank you again! Regards, Lisa Marthaller

"Port O' Call great airport base."

5
User 14/04/2018

Book a room for one night at the beginning or end of your trip, and leave your car on site. Free shuttle to the airport is a great service. We always stay here. Exceptionally clean, warm reception, courteous staff, underground parking if you want it...

"Large clean rooms and great water park for kids"

4
angefromairdrie, Airdrie, Canada 13/04/2018

We stay-cationed here for a night, chose it based on the water park which was really busy over spring break but big enough it didn't matter to much. 2 large water slides, kiddy pool, 2 hot tubs and decent sized pool. The pool deck has lots of seating and lounging which was great. Rooms are fairly standard, recent updates and clean. Our room was nice sized with lots of furniture for comfortable seating.

"WI-FI issues and Modernize the Fitness Center"

4
User 12/04/2018

Overall it was a good stay. The water slides where open and staff was helpful, kind and courteous. Our only issue was the wi-fi was not working properly in our room. They took $20 a night off of our stay. The Fitness Center could be updated........ saying that its still a decent one. The Staff are great! We will be back!

"A solid, fun stay!"

4
matrix_of_J, Okanagan, BC, Canada 06/04/2018

In a sentence, this is a great stay for families, especially with younger children, say 10 and under. The waterpark is great, although it is geared towards smaller, younger kids...slides are smaller diameter, small splash pool for infants, etc. Two main waterslides, one all enclosed, the other open. The kiddie pool has a small waterfall and slide, a mushroom shower and even a cave. Wifi, tables and loungers for the parents! Very busy in the waterpark - no surprise, as it's super, but lineups, etc. Kids love it, parents perhaps not so much, lol.... Not trying to complain, as it is SO much better than the vast majority of other hotels with a single water slide, but just so others reading this review get a sense of the place. For adults or folks wanting a quieter water experience, there is a second small pool and hot tub in the hotel, which was without any other guests while were were there and featured a very unique hot tub....a much quieter and relaxing experience. Rooms are comfy, clean and a decent size, nothing fancy, but a good value for what we paid - $123 Cdn. Fairly close to the airport....about a 12-15 minute shuttle ride. There is a good restaurant and a bar on site, and the breakfast buffet is quite nice. It's not a continental breakfast, but is a very nice selection of foods. This was a fun stay for a family at a very reasonable price, and all in all, was a solid choice for a hotel.

"Best in customer service "

5
Agentmom003, Calgary Canada 02/04/2018

What an amazing experience we had staying here! We booked one night for my daughters birthday so we could use the water park. It was perfect. Angela at the front desk was superb! Made sure all our requests were met. Thank you Angela you are a star?? Pool was great for the kids, restaurant was delicious and the room was comfy and clean. We will absolutely be back!!

"Excellent for families"

5
onelife14, Lethbridge, Canada 02/04/2018

I had heard about this hotel from many other friends with kids so we decided to check it out over Easter weekend. It was an excellent place for a "staycation". My daughter loved the pools and waterslides. There's something for every age and the big pool isn't freezing cold, which was nice. We also ate at the sky harbour restaurant a couple of times which I highly recommend. Rooms were spacious and comfortable. My only complaint is that only half the channels on our TV worked (no kids cartoons). They also have discounted tickets for some of the city attractions. Highly recommend!

"Awesome front desk staff!"

5
User 02/04/2018

we checked in last minute because of bad weather on the way to banff. The lady at the front desk Angie was really one of the best hospitality staff members i;ve ever met she went above and beyond. fixed our room mistake took care of everything . Its nice to see people who like their job and working with people. Will come back forsure , great place for children !!!

"This is a very fun hotel for a family."

5
Darcee O, Rossland, British Columbia, Canada 01/04/2018

The experience was great and the front desk people. The water slides are very fun and the hot tub was comforting. The rooms are nice and clean. When ever we go to Calgary the Best Western will be our hotel.

"Stay over before heading home"

5
Lawson H, Lacombe, Canada 31/03/2018

This hotel is the perfect place for families or older couple like us. Love leaving vehicle inside in their parkade while we travel . Staff are very professional and the property is very clean . Food is good and if you are in a hurry they get you in and out but if you just want to relax you never feel rushed

"Great Family Hotel"

5
Brenda B, Edmonton, Canada 28/03/2018

Clean hotel with friendly staff. We enjoyed two nice meals in two different restaurants and both were good value for the food. The waterpark was enjoyed by the children and adults alike. It is nicely laid out. The entire hotel was welled equipped for handicapped access, including an elevator between the pool levels.

"Great staff and location"

5
STEVEN E, TRAIL 28/03/2018

My wife had a course in Calgary and I booked her into this hotel. She absolutely loved it. She stated that the staff were friendly and made her feel right at home. She would definitely stay there again if traveling alone. She loved the beds and pillows for comfort. Great location in north Calgary, food is great and the staff in the lounge and restaurant are great.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
STEVEN E Thank you for booking your wife into our hotel and for completing this review. It is nice to learn of her stay and that she feels confident enough to stay with us again if ever travelling alone. We review our guests comments weekly with our team members and hearing how friendly our staff is, never gets old and always brings a smile to our faces…. Thank you for the time shared, it is valued and appreciated more than you know ;) Lisa Marthaller

"Love this hotel for young families"

5
User 27/03/2018

The pool is everything to our family. 2 Waterslides, a hot tub and a smaller kiddie pool for our toddler is so perfect for us. The rooms are clean and the staff are very friendly. This is our go-to hotel every time we visit Calgary.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Chelsey 0, Thank you, your comments and feedback are very much appreciated and for us to be your “go-to hotel” speaks volumes! We will never take that for advantage and promise to always provide the best service. Regards, Lisa Marthaller

"Hocky playoffs with my grandchildren"

5
jaynew1956, Fort Frances, Ontario 26/03/2018

Great place to stay. good food great price excellent accommodations and staff very helpful. Pool area clean hot tubs(2) well kept and staff very helpful. Close to airport and have shuttle service at no cost. One of the best places we have stayed at.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear jaynew1956, Thank you for sharing your experience and rating us “One of the best places you have stayed at” I am delighted to learn that you found value in our hotel and our services. I would be honored to have the opportunity to personally thank you for choosing to stay with us, as we know they're plenty of hotels in our immediate area. Once again thank you for taking the time to share your stay! Lisa Marthaller

"5 night stay"

4
buckylav2018, Millet, Canada 24/03/2018

Hotel is very clean and staff are excellent. Hot tubs are good but need updating. Overall a very good experience. Room was very clean and well laid out. Bathroom was clean and updated although shower head could have used some CLR

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
buckylav2018 Thank you for sharing your stay/review. Your comments are very much appreciated as we rely on our guests to share their experience with others. We will use your advice as Calgary does have extreme hard water and this maybe something we can consider and bring into our housekeeping checklist! Thank you once again for taking the time to express your stay. We hope to welcome you again. Regards, Lisa Marthaller

"Great Hotel with Great Facilities"

4
42Moore42, Edmonton, Canada 19/03/2018

Super friendly staff. No free breakfast but there is a restaurant and lounge on site. There is a fantastic waterpark with 2 slides and kiddy area. The fitness facilities are great. Convenient location.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
42Moore42 Thank you for sharing your review with all tripadvisor readers. We appreciate your recognition of the hotel and staff. We have just made some recent upgrades to some equipment in the fitness centre and are delighted to hear that you enjoyed them. We hope to welcome you back to the hotel soon! Regards, Lisa Marthaller

"I won't have her work for me and I have 1000's emploed"

1
154919Michaelt29, Lethbridge, Canada 17/03/2018

For the price the hotel is very outdated and make shift in terms of repairs and maintenance. The blonde management person thinks she owns the place and I definitely wouldn't employ her. The breakfast is ok but who doesn't have Heinz ketchup. I've stayed in thousands of hotels around the world and I definitely won't be coming back anytime soon.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
154919Michaelt29 Thank you for your comments and concerns as we have been listening to all of our guest's feedback and the pool is an area we are focusing on as per their concerns. Pool safety is something we take seriously and would like for all of our guests to feel safe while enjoying Waves Water Park. Children and parents will be asked to follow the water park rules and will only be addressed if failing to respect them. We adhere to Alberta Health Services and AGLC ACT/ LAWS (Alberta Gaming and Liquor). Stronger supervision is required with zero tolerance for guests whom wish to not follow the pool rules for their own safety and for all users. We believe this is something most guests would see as a positive rather then a negative. We are a popular hotel winning the travelers choice award more than once as most guest find value in our price point in addition to receiving great comments on our breakfast. It is unfortunate that you did not find value in our services We would like to once again thank you for your feedback Regards, Lisa Marthaller

"Long review, but please read"

3
User 03/03/2018

Hotel is bigger and busier than I expected. However, it was quiet despite how many guests there were and how close it is to the airport. Generous sized room, nothing fancy, but fair value for the price. The reason for staying here was the attraction of the water park. Well, it was beyond busy. There was not even any room to sit ! Long lineups for the slides. Two hot tubs, yes, but both packed like sardines. Not really into sitting that close to friends, let alone complete strangers ! Water park was running pretty close to max capacity. Brutal. Right till closing. Complete chaos. There is a second pool and hot tub adjacent to the fitness room, pool ice cold, hot tub out of order. Next morning, got up early, headed straight for the water park. To beat the crowd, we got there the minute -and I'm not kidding !- it opened. First ones there ! Clean deck, all water features running, plenty of fresh towels. Totally different experience from the night before. Lovely place. Got in a lot of sliding with the kids, left with a big grin on our faces, just as it was getting busy again. Overall it was a good experience. Probably won't go back on a weekend, maybe mid week. Breakfast package is a great deal, 4 can eat for $30. Very good value. Dinner buffet was not worth the money, ordered off the menu. Cleanliness of the hotel was a little less than expected. From a BW Plus I expected more. The room was fine, but the hall, the lobby, the elevator all could have used a little more cleaning. The water park was also in not the best shape at night. I truly hope it was just a super busy weekend and it was tough to keep up.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dora F Thank you for sharing your experience. The water park is a huge draw and some weekends are extremely busy. Our team is looking at ways to best control the congestion as we can see the demand for the water park is extremely high and want to make sure everyone's stay memorable in the best way. We hope to welcome you back again soon. I personally assure you that we are looking into the process of our pool, staffing and controls and will be implementing new procedures in the immediate future. Regards, Lisa Marthaller

"Family fun"

4
motoman8615, Lethbridge, Canada 03/03/2018

A great place for kids age 0 to 12. My family and I had a great time here! They work hard to put AC in the room we wanted and were very accommodating. The rooms were clean and the cleaning staff did a great job every day

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
motoman8615 Thank you for your review! I am delighted to read that you and your family enjoyed your time with us and that our team members met your needs. Thanks for recognizing our housekeepers as it is usually our frontline team members who receive the most recognition. Housekeeping is one of the most demanding jobs! I know this comment will help keep their smiles on their faces as, it means the most when coming from a satisfied customer! Regards, Lisa Marthaller

"Too busy"

3
Sabrina C, Glendon 03/03/2018

This hotel is older, it is taken care of good, but so busy for the water park area , and rooms were nothing fantastic but were not bad as well the food at the restaurant was delicious ! The buffet was mediocre

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Sabrina C We appreciate you feedback and time taken to share. We are happy to be in service for 39 years and are proud of our hotel, having kept up with the current trends and technology needs that are important to our travelling guests and are looking forward to another year of fun design updates. The water park is a big attraction for young families on the weekends. With our rates and value add options available, we are a family friendly hotel that is affordable. Regards, Lisa Marthaller

"It's ok for the price - waterpark definitely overrated"

4
bvonm, Canada 27/02/2018

We booked this hotel for a single night, with the potential to book for a second night if we liked it. The check-in was easy, and the staff cordial. The common areas were in good condition, as were the rooms. They were nothing extraordinary, but for the price we paid (just over $100), it's tough to complain. We were a bit disappointed in the waterpark - mostly because it was pumped up so much by other reviewers. Maybe they haven't had the same experiences we have, but this was an average waterpark that could be improved with a few items. First, the water was stinky - when you got out, you smelled bad. It was after the Family Day long weekend, so perhaps there wasn't the opportunity to fully clean the water after what must have been a busy weekend - but there's no excuse for this in my opinion. We were the only people I saw who took a shower before going into the pools / slides, so that will definitely have an effect on the cleanliness. Second, there was no identifiable lifeguard on duty - and there were kids running around and jumping on places they shouldn't, and nobody seemed to care (including their absentee parents). This would also help in making sure people rinse before entering. Third, the air and water was cold. There was one hot tub that was warmer, the other was lukewarm - and at some points there were almost 10 people in the tiny hot tub, likely because it was so darn cold everywhere else. I can only imagine how clean that hot tub water was - it also stank unfortunately. Fourth, it was packed - there were lineups for everything, the only warm pool in the place was way over capacity for what it should have been. There is another pool and hot tub in the basement, that water was much cleaner and we ended up there - although the hot tub was out of order that day. We booked primarily due to the rave reviews of the waterpark - but this was definitely a disappointment and we chose to stay our second night at another nearby hotel with waterpark that was far superior - albeit more expensive. The rest of our experience at the hotel was fine - the heated underground parking and the cheap nightly price elevates this property from average to very good. The rooms were clean, beds comfortable, common areas clean overall (except the waterpark). The location is very good if you need access to the airport. But if you're going to book this hotel for a quality waterpark experience, you should look elsewhere unless you don't have a lot of experience with waterparks - in which case, you may not know any better.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
bvonm Thank you for sharing your experience as we appreciate your comments and concerns. Pool samples are taken two times daily with weekly samples sent to Alberta Health Services for further testing. The filtration system and chlorine keep the pool water clean and with the term of “Stank” I am assuming you are referring to the chlorine and not to the guests using the pool. Unfortunately we can only ask that guests shower off before entering the pool and cannot force them. We do not have a life guard on duty and have clear signage of this throughout the water park and on the door of entry. We do have pool attendants to stock the towels along with monitoring the water park and patrons that request parents and children follow the rules for their own safety. As for the capacity and the popularity of the water park, this is under full review with Management and Ownership of the hotel, as we want our guests to have a fun and pleasant experience. Unfortunately the outside temperatures were in the minus 30's and we did have a difficult time keeping the air temperatures up as we have guests coming and going with, the outside air entering the building constantly. We find when the weather turns bad the pool comments are that it is “too cold” we keep the pool temperature at the maximum of 84 degrees Fahrenheit when the air temperature is cooler. Temperature readings are done regularly to maintain this level. I am pleased that you feel that the price paid for the stay was acceptable and that the rest of the visit was pleasant however is it disappointing that you chose to go to another hotel due to your point of view of the water park facilities. As mentioned this is an area of the hotel that is under full review as we want to keep the trust of our guests and will be making necessary changes. Regards, Lisa Marthaller

"Great hotel"

5
xxhermxx, Medicine Hat, Canada 26/02/2018

We often need a place to stay close to the airport. This is an excellent choice because of the parking. The only disadvantage was that the shuttle times didn't work out well for our flight so we took a cab. Not a big deal. The hotel is clean and always seems reliable. No surprises.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
xxhermxx Thank you for your support and choosing to stay with us when travelling and for recognizing our level of consistency. We do want our guests to know they can count on us and our service standards. As for the shuttle service this is on scheduled hrs of operation running 24hrs. I can appreciate that after a long flight you want to find the quickest route to the hotel. Thank you again for sharing your time spent with us! Regards, Lisa Marthaller

"Great place to stay near the airport. Cool waterpark and amenities"

5
Andy G, Medford, Massachusetts 12/02/2018

We had an early flight, so we stayed here. I wish we could have stayed another night. The waterpark was neat. Loved the parking garage to keep the car out of the snow. It was so nice to be able to catch dinner at the restaurant/bar downstairs. Really nice room. Super-friendly staff. I'll be back the next time I pass through Calgary.

"Never dissapoints"

5
mtnman2010, sparwood 12/02/2018

This place never disappoints. Many thanks to the woman at the front desk for making sure that we got the room we wanted so we could watch the planes takeoff/land. The pool is fantastic. But a little cool this time Great hotel !!

"Family Fun"

5
User 12/02/2018

We d coded yo book a last min trip to Calgary for some family fun. The receptionist was very friendly and helpful when I called to book and was very understanding and friendly when I called back about possibly having to cancel because of weather. We did make it, and had a great time. The big pool was a little chilly but still fun. Our room was clean comfortable. We will be back for sure!

"Thank you"

5
8brandied, Stony Plain, Canada 05/02/2018

This is always our first hotel choice in Calgary. Pool, room, restaurant is all awesome. Staff is always smiling and helpful. Late checkout was no problem so we could enjoy the pool just a little longer.

"Good for family and friends."

5
Zahir P, Calgary, Canada 01/02/2018

It was a nice stay. Good for friend and family specially. Friendly services at the desk. All the staff that we came across were helpful and always there ready for help. Room was very clean and yes, they have recently renovated the hotel. So all over it was a nice stay.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Zahir P Thank you for recently staying with us. We are a great place for friends and family to meet up and spend some good quality time with one another. The water park keeps families happy and children entertained! I am delighted to know that you felt our staff was always helpful and ready to assist. We hope to welcome you again! Regards

"Kids birthday party"

4
LottieH10, Calgary, Canada 30/01/2018

Booked two 6 person family rooms, so we could accommodate 12 people for a birthday party and sleepover. Great place to let kids have fun in the water park, order pizza for dinner and buy the prepaid breakfast package.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
LottieH10 Thank you for booking your rooms with us and hope the Birthday Party was a success. We do offer Birthday Party packages for those who wish to have a private party for their child as the water park is strictly for the use of registered hotel guests with wristbands issued and pool attendants on deck to insure the hotel policies and safety procedures are followed. For all other inquires please contact one of our front desk agents to assist or direct your call. Lisa M

"Port O Call"

4
crystalh760, Calgary, Canada 28/01/2018

Girls night with friends, overall good hotel. Great place to take kids. Pool is amazing but very busy. Close to the airport but didn't hear a single plane... amazing! We would stay here again without question.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
crystalh760 Thank you for your recommendation to other travellers whom have not yet stayed with us! We are popular with families on weekends as well as the corporate travellers throughout the week. We take this as a great problem to have as this shows the care and trust we have for each of our guests who come through our front door! We look forward to your return.

"Good place for a team"

4
kels09, Edmonton, Canada 21/01/2018

We were travelling for a tournament, and this hotel hosted a number of our teams. Check-in was easy, and we were able to get in early. Rooms were large and clean. The waterpark was a huge hit with the kids, and the buffet breakfast was pretty good. There was a large range of options for everyone, including healthy choices. Some of the hot food didn't seem really fresh, but overall above average for a hotel buffet. It does close early on Sundays though. Outdoor parking can be limited - there is an underground parkade, but not great for trucks. The airport is very close, so you can hear planes, but this wasn't a problem at night. Would definitely go back with a team.

Lisa M, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
kels09 Thank you for sharing your feedback and for making us your choice hotel. We usually receive great comments on our Full Hot Breakfast buffet as most guests are delighted to not have the typical continental that is provided at most hotels and with our chefs preparing the items fresh from the kitchen to keep up with the demand of a busy weekend we will definitely take your concerns and review our process with the team as we only want the best products to be served. Sunday breakfast is only offered till 9:30am as we do prepare for our Sunday Brunch service whereas on Saturdays we do run breakfast till 12 noon. We do have 240 stalls in our heated indoor parkade that will accommodate a regular pickup truck with the clearance being 6' 4” and ample parking on the south end of the hotel with an additional north parking lot. We hope to have you back and I am personally delighted to thank you for sharing your experience and we will challenge ourselves to be better!

"BW/Best Western Hotel & Resorts"

4
Markdesjarlais, Lestock, Saskatchewan, Canada 12/01/2018

Beautiful Hotel, Great relaxing atmosphere. excellent service. I recommend this Hotel with a 5 star rating for Work or pleasure. Great for families and business. nice place and very professional and respectful service. meals were great, hotel staff very courteous and caring.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Markdesjarlais Thank you for sharing your experience! We appreciate and value your time taken to express this to future travellers, whom have not yet stayed with us. Your recommendation and acknowledgment of our professionalism will be a great boost of confidence to our team, indicating that we are doing a great job! Regards, Lisa Marthaller

"Get place to stay before flying"

5
Daveinthesouth, Calgary, Canada 09/01/2018

Port O'Call is my choice for airport hotel. They offer the friendliest staff in Calgary, clean rooms, great food and a nice indoor pool with 2 slides. Anytime we are leaving on an early flight for holidays we stay here. Saves the early morning drive and stress. They offer free airport shuttle. You cannot go wrong staying here.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Daveinthesouth We appreciate that you choose to stay with us and yes, it does make the airport commute and travel less stressful. I hope that you take advantage of the heated indoor parking services if leaving your vehicle while travelling especially during the winter months. Thank you for the positive review and sharing your stay with others. We are looking forward to your next visit! Regards, Lisa Marthaller

"Excellent stay"

5
ellenn477, Grande Prairie, Canada 07/01/2018

Excellent stay!! This hotel is in a very convenient location close to everything. They have underground heated parking which is such a nice treat when it is so cold and snowing. The fitness room is very nice, large and clean. Great Pool area as well!

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear ellenn477 It never gets old hearing “Excellent Stay” we really work hard to keep our team motivated and ready to serve. We review all customer comments every Wednesday morning in a staff meeting. This helps us to be our best! Although some guests feel that because we are not within a two minute walk from places that our location could be less convenient however, we are within a 5 minute drive to ample restaurants, city attractions and shopping centres and really appreciate you sharing the “convenient location” comment! We look forward to having you stay with us again. Regards, Lisa Marthaller

"Great hotel!"

4
Brad W, Medicine Hat, Alberta, Canada 07/01/2018

Service PLUS! Night manager went out of his way to give me the best possible room for the night. Room was very well appointed, had every amenity. Only issue was the mob of uncontrolled kids in the room next door with no parental supervision. Finally got up and tuned them in at 11:15 pm. Called the front desk about the issue, no response and/or action by them. Only detractor in an otherwise PERFECT stay.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Brad W It is unfortunate that this happens and we will look into this as we do expect parents to be responsible for the well being and safety of their children and to be mindful of other guests staying in the hotel. Unfortunately this is not always the case. Someone from the hotel should have gone to the room/floor and followed up on your complaint and addressed it immediately. This will be used as a reminder to our team that no matter how nice the room is, if we are not managing our guests we will upset others especially after they made sure to give you one of the best rooms! I would like to personally Thank you for sharing your experience. We will use this as a training tool. Regards, Lisa Marthaller

"Fantastic and affordable"

5
13Roja, Edmonton, Canada 05/01/2018

The indoor pool and slides were definitely the highlight but the room was very clean and updated. The kids absolutely loved the pool and slides but its a good thing there are 2 hot tubs because the pool water is chilly. Staff are super friendly. Got a discount for being Costco member. Would definitely stay here again.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear 13Roja I am glad to hear that you and the family enjoyed your stay with us! The pool is a lot of fun for kids and having two slides makes us one of the best hotels and water parks to visit while travelling to Calgary. We did have a few comments on the pool temperature being on the cooler side. Our team was busy trying to address the concerns as quickly as possible, with 1 - 2 degrees off… this can make a big difference in temperature. We hope to welcome you back! Regards, Lisa Marthaller

"Worthy of 6 stars!"

5
ROBERT. K, WINNIPEG 05/01/2018

We were looking for a family friendly hotel for family coming from across the country . We had never stayed here before but were so very pleased on every count. The weather was unseasonably cold so many of the planned outdoors activities didn't work- the heated underground parking was really appreciated and the great recreational facilities kept everyone happy. The double waterslide, hot tubs, kiddy pool, complementary life jackets for the little ones, sauna were in great shape and very well used. The rooms were a generous size, modern and very well kept. There was a breakfast buffet that was outstanding in its quality and affordability. Probably the greatest asset though was the staff who couldn't do enough for us, from Prem at the front desk who managed to find us adjoining rooms, to Virginia in the restaurant who greeted us each morning and after the first day, knew who wanted coffee right away.

"First 3 days of 2018"

4
Badbadtz1218, Calgary, Canada 04/01/2018

When we went to our assigned room I thought there was still people checked in i that room apparently it hasn't been cleaned so the front desk gave us a new room which is goog because the room was just beside the water park area. All in all it was a great experience it was our first time in Best western and I can say we will come back soon. The kids really loved the water Park.

"Great hotel! "

4
User 02/01/2018

We stayed over NYE and had a great stay. The pool is fantastic for kids of all ages...only thing I recommend is maybe turning up the heat in the pool area it was freezing and could not have my 8 month old in there very long. Besides that it was great service and nice clean rooms. Will be back again!

"Wonderful Stay!"

4
X5643TDpatd, Lacombe, Canada 30/12/2017

We spent 2 nights here over Christmas and it was very relaxing. Our daughter loved the water park. Staff were amazing, friendly and helpful. Clean comfortable room, good food. Great atmosphere. Thank you!

"Fabulous Family Stay"

5
willyAlberta, Alberta 29/12/2017

This hotel is an excellent family choice ... great water park for all ages. I recommend this destination to all. The beds are very comfortable and customer service is exceptional ... they go out of their way to make your stay enjoyable.

"Clean, comfortable and cost effective"

4
christinabenty, Kelowna, British Columbia 28/12/2017

I found this hotel to be clean, comfortable and cost effective......the best part is the friendly staff. A pleasant encounter with the front line staff always improves the experience immensely. It is not overly close to the airport but the shuttle is convenient. I would stay here again.

"Like a resort "

5
wingirl6, Canada 27/12/2017

This is one of our favourite Best Westerns for a variety of reasons. The service is perfection. We always feel warmly received and accommodated. The rooms are spotless and cozy. Any issues are dealt with quickly and graciously. The breakfast is a huge buffet with limitless options. Ravindra is our favourite server and he is attentive, lovely, professional and welcoming. The highlight feature here for families is the pools with water slides. On this visit, the boiler that heats the pools was being repaired. This would normally be a huge disappointment and inconvenience for us but the way the staff handled this was impressive. We were compensated and given vouchers and a pass to a local pool. The next day it was up and running. The lobby was beautifully decorated for Christmas and the hotel felt festive. We enjoyed our stay and look forward to returning again!

"Nice hotel"

5
Jason A, Windthorst 20/12/2017

I enjoy staying at this hotel as it is a good value for the money. The staff is nice and the hotel is clean. It is older but it is well maintained. I would recommend this hotel to anyone who is looking for a good location with shuttle service to the airport. Best value that I have experienced in Calgary.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Jason A, Thank you for finding value in our products and services. We do our best to ensure we provide a clean and safe environment for our guests. We are an older property with an outstanding reputation in cleanliness and customer care and truly value and appreciate your making us your choice hotel while visiting Calgary. We look forward to having you back in the New Year! Lisa Marthaller

"Great hotel but lousy overpriced Italian buffet"

4
Grant M, Olds, Canada 20/12/2017

The hotel is a nice up speed hotel with a great water park for the family-that why we decided to choose this hotel. The hotel staff friendly and professional. The downside was the Italian buffet on the Saturday night. We had our son wife and 2 grandkids so the thought the buffet was the route to go...and who doesn't like pizza and pasta right? Well the buffet was far from average for variety, quality and the price was too high for what you got. We will stay here again but will have different dinner plans.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Grant M, I am sorry to hear that you found the Pizza Pasta Buffet over priced and less than average. We find most families choose this option as it is affordable with more choice for kids as well as the adults with the salad station, pasta's, pizza and dessert for less than 20.00 per person with children under 11 half price. We value your feedback and have a few dining options to choose from and hope upon your next visit and hope you have a much better experience. Thank you for staying with us and sharing your feedback :) Regards, Lisa Marthaller

"Great Hotel & Meeting Facilites"

5
Lisa A, Winnipeg, Canada 19/12/2017

I stayed here in September as I was holding a business meeting. The room I stayed in was great, spacious and clean. I used room service and the service was very quick! Lunch buffet in the restaurant was great as well. I also used one of their meeting rooms for a 15 person meeting. The room was perfect and they were very accommodating. I would definitely stay here again, whether for business or pleasure (didn't get to try out the waterslide but it sure looked fun!)

"Pre christmas get a way"

5
Lawson H, Lacombe, Canada 18/12/2017

My wife and I have stayed here numerous times . We had points to use up so took a two night holiday here as usual everything went perfect. The staff from the front desk to the lounge staff and restaurant are all impecable. We were treated to a great weekend . Upgraded to a room with a great view of the mountains. 520 if I remember and the meals in the restaurant eere terrific. I had a steak sandwich that was more like a filet perfectly prepared. A special person whom has been there since our last visit though working both opening and closing shifts made our visit very special was Jenny . Our waitress in the hotel. Having said that all staff were exceptional. There is underground parking and a vip bus that will take you to the airport if you want to leave your vehicle underground that can be arranged for a nominal fee. I highly recommend this hotel. It is clean modern quiet with exceptional staff.

"Nice hotel, at a good distance from the airport"

4
User 18/12/2017

Nice and clean hotel. Employers were very friendly. Everything you expect from a hotel where you pay this price per night. WIFI reception was good and the walls are solid (so no excessive noice from other guests and whatsoever. Maybe for a european guest a bit more variety in breakfast possibilities. It's mainly just toast, eggs, cerial and fruit.

"Excellent hotel stay"

5
User 13/12/2017

Best asset of this hotel is their heated underground parking which can be utilized while you fly away for your vacation. Proximity to the airport and shuttle service is a plus. Excellent decor and staff. Very clean.

"Annual Christmas stay"

4
Harald L, Delta, Canada 11/12/2017

We stay here with 3 of our grandchildren every year as part of their Christmas gifts. It's so great to have the waterslides on sight and inside. Appreciate that we can all be in one room and can eat in the restaurant on sight. Don't have to leave the hotel all weekend!

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear Harald L We are thankful that you have continued to keep us a part of your Christmas tradition. There is no better gift then spending fun quality time with the ones we love most! From our family to yours, we wish you a Very Merry Christmas! Lisa Marthaller

"Great place for a family mini vacation"

4
terjima, calgary 11/12/2017

Even though we live in Calgary the kids insist we stay here at least once a year. They love the pool side room and the breakfast buffet in the morning. I appreciate that the room keys only open your section of the hotel so the kids can't run throughout the facility. We usually go with another family or 2 and the hotel is very helpful with coordinating rooms close to each other.

lisajma, Director of Sales at Best Western Plus Port O'Call Hotel, responded to this review
Dear terjima Thank you for sharing your feedback and for your continued support! We value the fact that you live in the city and choose to stay with us! Our breakfast is a big hit with kids as they love to serve themselves at the buffet! After all…they have pancakes, whipped cream and strawberries! Hope to see you soon! Lisa Marthaller

"Beautiful family friendly hotel!"

5
spP475YJ, Salmon Arm, Canada 10/12/2017

Will definitely be staying here again!! Beautiful hotel with an awesome pool!! The staff were super friendly! Great place to stay for business, pleasure! Very family friendly!!! We will most definitely be back within the year!!

"Outstanding!"

5
alvh2017, Bloomington, Minnesota 07/12/2017

I had a meeting scheduled at this facility, it was absolutely an outstanding experience, great staff, 2nd to none service, clean, comfortable and fairly priced. I would highly recommend this property for either a business or personal stay.

"Excellence at Port o call"

5
Steve R, Lloydminster 05/12/2017

Can't wait till Port o call becomes Premium from Plus. Great staff Awesome property Great food This is a great great property, great location, great great value. Amazing staff, Excellent shuttle service.

"Noisy"

3
User 04/12/2017

Hotel and rooms are clean, pool is fun for the kids, but it is a noisy hotel. Lots of travellers due to it's proximity to the airport, and lots of teams staying here. Lobby is loud, hallways are loud, planes are loud. Good value for the $ though.

"Fun for the Family near the Airport"

4
lorrainek684, St., Albert , Alberta, Canada 04/12/2017

Stayed one night with the family. Grandchildren had a blast in the pool with the water slides. Staff were great, hotel was very clean, room was great, beds were comfortable. Everything we needed and wanted. Good value for what we wanted. We have stayed here before and will stay again next time we are in Calgary.

"Super Friendly & Couteous Staff"

5
Robert D, Toronto, Canada 04/12/2017

Although not a 5 star hotel, this is a great place to stay. The differentiator are the people. Courteous, helpful and during my stay they went out of the way to assist me. The morning buffet breakfast is very good and attentive staff that keep filling up your coffee. Also impressed that there is a water-park on site. The shuttle service was superb and I was never left waiting. A clean and secure property close to the airport. Was in the habit of staying at the Marriott every time needing accommodation near YYC, but will now change my loyalties to this property.

"LOVED this hotel"

5
leicaf2017, Saskatoon, Canada 30/11/2017

We stayed in a room that had two queen beds and a sofa bed- it was perfect for a family of 5. It was incredibly clean and well kept. The kids loved the pool area and all the different pools and waterslides. The restaurant had an amazing buffet, simply awesome. The hotel staff went above and beyond. We will definitely stay here again.

"Great Stay!"

5
chriswT7582WT, La Crete 30/11/2017

Staff was excellent! Two different swimming areas and a nice fitness center and sauna. The restaurant buffet was amazing - I ate there twice. I will definitely stay there next time and bring my family.

"Great place to stay!"

5
User 29/11/2017

Would for sure recommend this hotel to everybody. The hotel was very clean. The staff was great, friendly and helpful. The pool was so much fun! My daughter loved the slides!!! We also enjoyed the restaurant, the food and service were fantastic ????

"Best hotel in Calgary!!!!!"

5
webb6708, Edmonton, Alberta CANADA 27/11/2017

I have not had such wonderful customer service in so long. This hotel goes above and beyond in customer service. You will NOT be disappointed and you Will be treated like royalty! The staff are 10 star!!!!! I will be staying here for all of my Calgary visits from now on. No other hotel can beat this!

"Water slides!!!"

5
Katrina S, Edmonton 25/11/2017

The pool at this hotel is well worth it! If your room is “pool side” on the first floor, you get a picnic table “on deck” which was great for when we had friends come visit. (You can't supervise your kids from these tables, but they're still so nice). The toddler slide, two huge slides, a hot tub, plus two more pools near the fitness centre. We had such a great visit.

"An oasis in a desert of hotel choices"

5
Peter V, North Vancouver 23/11/2017

I didn't know this hotel even existed, never mind the experience we had during our stay - which was incredible in every aspect, eg, food, amenities, comfort of the bed, and exemplary staff. For the price, this is dollar for dollar, the most economical hotel in Calgary!

"My favourite"

5
STEVEN E, TRAIL 22/11/2017

I have stayed here several times and enjoy the staff. They treat you right and remember my name when I walk through the doors. My wife can't believe how well they treat me when she joins me. The beds are very comfortable and I sleep like a baby. Close to the airport and shuttle service is available. They also let me leave my vehicle there when traveling out of town. Great place to stay

"Great Vale at Best Western Port O Call"

5
L9831MZjasonh, Edmonton, Canada 21/11/2017

We were in Calgary for a Hockey event and couldn't be more delighted to stay at the Best Western Port O Call. Great Breakfasts, Lounge, Water Parks were Awesome for the kids! Great time all round and I'm sure to stay there again in the future.

"Impressed"

5
dianawO8805NA, Lethbridge, Canada 20/11/2017

Excellent hotel with professional and friendly staff, well-appointed room, quiet and comfortable, beautiful restaurant with good food reasonably priced, close to YYC airport and other amenities, enjoyed our stay.

"Clean and Functional"

4
Figure1961, Sherwood Park, Canada 20/11/2017

Very good hotel for the money. Close to the airport, great pool with slide for the kids to burn off energy. Rooms are clean and well maintained. Bathrooms are also very clean. No complaints at all. Would recommend this hotel for families.

"Great bet for young families"

4
mavis188, Edmonton, Canada 14/11/2017

We've stayed at the Port O'Call twice now- and it's soley for the waterpark. My husband and I have a 4 year old son and he loves the waterpark- kid friendly splash area, and the blue slide. (The orange slide is too dark for him). The staff are friendly- they were able to honor a coupon for a standard room even though they only had the King size suite left. The rooms themselves are pretty standard. In need of some further upgrades, but you can tell some aesthetic fixes have already happened. Highly recommend to young families.

"Stay Here"

5
ali h, edmonton 13/11/2017

What a place to take a hockey team! Clean, amazing helpful staff, clean rooms, AMAZING POOL! Restaurant has a great buffet. Definitely recommending to friends and family. We will be back for hockey and any other time we need to be in Calgary.

"Exceptional"

5
170amandalynnj, Edmonton, Canada 13/11/2017

The staff was exceptional in all areas. Helpful, friendly and professional.That's not easy to find these days. The kids enjoyed the pool a lot. The buffets were replenished quickly and there were many choices.

"Excellent Staff and facilities"

5
M7323DJanthonyl, Moncton, Canada 13/11/2017

The staff is wonderful and accommodating, quick to respond to guest concerns and questions. The in hotel restaurants are very pricey and the food quality is not quite reflective of the price point - $24 for nachos?

"Hotel stay"

5
barryl236, Blacksburg, Virginia 13/11/2017

It was overall great. Exempt from all the kids playing hockey in the hallways up till 11:30pm. Just amazed that the parents would let the kids stay up that late knowing there is other people in the hotel banging sticks off the doors yelling and running the halls

"Best Hotel Around Calgary"

5
User 06/11/2017

We have been staying at this hotel for over 10 years. The staff is the same as when we started staying here. What does that tell you! Food is good beds are perfect and you feel right at home. Another great stay.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello 473brentr, How wonderful it is for us to have a loyal client that posts a review sharing with Tripadvisor traveler the great value we continued to provide over the past decade. Making our valued guests feel right at home is the desirable results and experiences we strive to provide to each and every guests. At the same time , if there is anything we can do to be better, we are available to receive suggestions in order to remain competitive in such a market where our customers have choices. Thank You for keeping us in your hearts, we look forward in seeing your return soon. With Kind regards, CYoung , General Manager

"Great Stay"

5
Y7554FMchrisf, Strathmore, Canada 06/11/2017

Staff was friendly and helpful. Hotel was clean. Pool and waterslides were great for the kids. Lots of food choices. Underground parking was awesome during snowstorm. Cabana with patio rooms were great. Very quiet.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Y7554FMchrisf, Thank You for choosing our hotel for your getaway this past week, I am so glad that your family enjoyed your stay with us despite of the sudden winter blast. I agreed that the comfort of getting in and out of a warm vehicle in the heated parkade is a nice treat. We appreciate you finding value in a full service hotel with variety of choices in food and beverage offerings, especially taking the time to acknowledge our team members in their effort is a great recognition. With Sincere Gratitude, CYoung , General Manager

"Special nights staycation with family"

4
87rhianw, Calgary, Canada 06/11/2017

My children love this hotel for a family staycation. I was surprised when some stuff was out of order when we arrived due to safety issues and special events. I feel that a email would have been nice to advise what is not working, but front desk did the best to keep us informed. The restaurant staff is amazing with tweens making my daughter's birthday special and the buffets are great value. Despite the out of order items, my other daughter would love to have her birthday sleep over here next year. I felt safe and the hotel is an amazing find.

"Good Hotel"

4
LisaRohr, Camrose Alberta. 05/11/2017

This is a good hotel in a convenient location but you do hear the airplanes taking off and landing Also our bed was very bowed. This wasn't the first time we have stayed here though and have Had good beds in the past so it would have just been this particular room/bed this visit. We stay here frequently as the pool facilities for our daughter are slot of fun.

"Great Hotel"

5
User 04/11/2017

This is a great hotel and very family friendly! We stayed here and were impressed with the waterpark. Wonderful pool with 2 slides as well as a shallow wading pool with a small kid's slide (perfect for toddlers). We ordered room service and found the food fairly priced and good. The room itself was comfortable and clean. We would absolutely stay here again!

"EXTREMELY CLEAN & Friendly"

5
reneew881, Osoyoos, Canada 30/10/2017

BEST beds and pillows. The Room was Nice and Cool, NOT DRY and stuffy for sleeping. The pool area and Water slides.were awesome with lots to do and it didn't get boring for the kids. The front desk staff was very friendly.

"Great Service and Facilities for a High School Group"

5
allant149, Medicine Hat, Canada 26/10/2017

We had a group of over 100 international high school students who were welcomed and entertained by a great staff. The waterslide and pool area easily handled our large group and the fitness centre was also a hit with the kids. Rooms were clean and spacious for four and the breakfast buffet was outstanding. All in all an exceptional experience.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello allant149, Firstly , Thanks for the opportunity to host such a dynamic group of young people that are filled with hopes and promises. They were a tremendous group that our team were able to feed off their energy from, excited to be heading to Banff as part of their outing , respectful and well mannered. We are glad they had enjoyed their stay with us, and look forward to other occasions where we may be of service to your organization again, soon. CYoung General Manager

"A relaxing start to fall trip"

4
johngS3678VO, Lethbridge, Canada 26/10/2017

Always a pleasure to stay at Best Western Port O Call Calgary - almost like home. Always greeted as if I was part of the family always first name basis which I find comforting. Must be a regular since they know me as I walk in.

"Great Family hotel"

4
529ginaf, Edmonton, Canada 23/10/2017

My 4 year old lobes the pool area and water slides. Breakfast is always enjoyable with a large selection of items. Hotel is clean and well maintained. A bit off the beating path of where we were heading but the pool made it worth it.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello 529ginaf, Thank you for sharing your recent stay at our hotel with your 4 year old at our hotel. It appears that we were successful in providing the key offering one would find value while on the road including our pool. We are glad that your enjoyed your visit. We hope that you had a chance to sign up for the Best Western Rewards program to improve the value front. Looking forward to your family's return , soon. With Kind Regards, CYoung , General Manager

"Calgary Zoo getaway"

5
User 19/10/2017

Excellent hotel for family. Stayed with my wife, son and daughter-in-law, plus 2 year old granddaughter. Water park was great and lots of fun. Had adjoining rooms which was great. Also, close to the Calgary Zoo.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello jeffrV5370NN, We appreciate your positive testimonial on Tripadvisor regarding your recent experience at our hotel and the Calgary Zoo. We are located 7 minutes from the Zoo , the partnership with this great attraction and our hotel provides value for many of the visitors. We look forward to your next family outing to Calgary , or other occasions that would bring you to our great city. With Kind Regards, CYoung , General Manager

"Holiday"

5
rolandh797, Radium Hot Springs, Canada 17/10/2017

We maked a Family Holiday & we get a great time in BestWestern Port O Call.The Pool area was lots of fun for the whole Family .My Wife would like have a Sauna but she was happy with he 2 hotpools & the big pool was a little bit chilly.The Bed was little bit to hard for us .The Skyharbour Restaurant was yammy and got great deals ( Saturdays Pasta& Pizza Buffee& Breakfast Buffee was lots of choices)

"Amazing water park "

5
Kelly2509, Jerusalem, Israel 14/10/2017

We spent one night at the hotel and had a great time, especially in the water park. 2 amazing sliders for the bigger one and a special area for the little kid. They didn't want to leave. Loved the Italian buffet (dinner) The stuff was very efficient The room was nice, nothing

"Great hotel for a family"

5
lovecruisin09, Lethbridge, Alberta 12/10/2017

We enjoyed our stay at the Port o' Call in Calgary. The hotel has a great waterslide which is fun for the whole family, as well as a second pool by the fitness center. The rooms are spacious and clean, and internet works great.

"Port O Call"

4
703douge, Edmonton, Canada 12/10/2017

pool area was fun, rooms were slightly run down. Staff was friendly. Found that the buffet was glorified hotel breakfast not worth the $29.00. Jets is a nice little Bar. Room furniture was warn out and needs to be replace which Im sure it will as it is done

"exceptional service and facilities"

4
User 10/10/2017

whenever we need a short getaway ,this hotel is always our best choice...staff is very accommodating to extra things as early check-in and late check out when okey for them. Food is good and more than enough for us in 1 seating. Thank you and will come back soon.

"great time"

5
X9546EOedwards, Golden, Canada 10/10/2017

Very clean rooms . Good food ,and the water park was a thumbs up with our 4 year old grandson . Would most deffinatly recommend a visit .We found all the staff to be helpful and tentative . Very comfortable beds and good quality toletries

"Another Business Stay at the Port o Call"

5
Mike N, Vancouver, Canada 06/10/2017

Another outstanding 4 night stay at the Port o Call. No surprises after 5 years of patronage and just that expected consistent high level of customer care that includes recognition to genuine smiles from all staff/mgmt. Take advantage of the complimentary shuttle from the Airport to the hotel business center and rec center. Enjoy one of many features in the Lounge. My fav is the Avocado Salad. And in my opinion the best $$$ value with frequent traveler points.

"Handicap Service"

5
692junef, Calgary, Canada 05/10/2017

I really appreciated the availability of a handicap room when we needed the leave our home while it was being painted. It was like a little holiday. I checked at several motels within our area before I found Port O' Call. I would stay there again if the occasion was presented.

"Great hotel"

5
jenniferwO7508FU, Calgary, Canada 05/10/2017

This is a great hotel. Great location with warm friendly staff. But the BEST part of this Location is the WATERSLIDES!!! So much fun for the kids!!! The room service was amazing in every way, they really take care of you here!

"Best stay ever!"

5
Judi C, Medicine Hat 04/10/2017

Staff is super friendly, room was very comfortable, spacious and clean. Just wish I could have stayed longer, but plane didn't land until 1:00 am, so by the time I was picked up at the airport (driver was super friendly!) and checked in it was 2:30. Best hotel experience ever!!

"last minute stay becuase of snow storm"

5
glenr581, calgary, Canada 04/10/2017

This is a great place to stay, we have stayed here before and would recommend it to anyone . Very friendly staff and has excellent facilities. this stay was last minute due to the early snow storm in Alberta and staff were most helpful.

"Great family Hotel"

5
E731YJsarahn, Lethbridge, Canada 02/10/2017

We really enjoyed the water park! Had a fun stay. Will come again. Great for the whole family. Nice and clean, comfortable beds. Rooms nice and roomy, had everything we needed! Friendly and helpful staff.

"Friendly Staff, nice and clean"

4
SkyHopper1, Toronto, Canada 27/09/2017

This is not my first time in this hotel and I always feel welcome here. The lobby itself is very welcoming, much more with the front desk staff. Rooms are nice and clean, decent size. Comfy bed and good amenities. The pool area is awesome too and they have a nice hot tub/jacuzzi. Pity, didn't get the chance to dip in during this stay. Fantastic buffet breakfast. I had my room service the next day. It was fast and the food was good and well presented. Bonus- extra vanity to do your hair and make up adjacent to the actual toilet and bath plus clean and crisp robe(s). Summing it up, I had a wonderful stay. However, the area though is quite far from any shopping or recreational complex. There's only the nearby Tim Hortons pretty much right across the hotel and that's it!

"Family Trip"

5
User 26/09/2017

Awesome hotel for any reason you go to Calgary. We went on a family trip and they have awesome discounts for many different family activities around the city. They also have an awesome pool and water slides. I will definately be staying at port o'call-best western every time I go to Calgary !!!

"Great treatment for a quadriplegic"

5
Jim R, Vancouver, Canada 25/09/2017

As a full quadriplegic it is difficult for my wife and me to travel. Going to a new place is always difficult because we are not sure if our requirements for my care will be met. The hotel and in particular the staff at this hotel were more than accommodating and courteous and dealing with me and my requirements. They went above and beyond to ensure I had a room that was more than adequate for my needs. We can't say enough about how people like this make our lives better. We hope that when you stay at this hotel you will feel the same.

"Awesome stay"

5
Gazorninplat, Edmonton 24/09/2017

Had a wonderful time at the hotel. The waterpark was well used by the kids. The pool by the gym was also great as it was usually deserted. Breakfast buffet was good but not great. But $30 for four is a good deal. Staff were all awesome; very responsive to requests. Will be back!

"Awesome Staff"

5
313warrena, Calgary, Canada 22/09/2017

We spent 2 nights and found literally every member of the staff friendly & helpful. They made certain our stay was special. Restaurant meals were excellent and nicely presented. We enjoyed the excellent selection of craft brews and wines.

"Business casual"

4
davidwR5573BT, Winnipeg, Canada 20/09/2017

Great staff, great service - Very friendly and attentive. Every request is quickly responded to and addressed. Very comfortable for a business stay. I stay here every time I am in town and the service keeps getting better and better.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello davidwR5573BT, Thank you for choosing our hotel as your business base when traveling to Calgary . We are delighted that you have posted your recent experience on TripAdvisor for all travelers to see. We work hard to anticipate our guests' needs. Do take advantage of the Best Western Reward program and promotions to increase your traveling value. Sincerely , CYoung , General Manager

"Always a pleasure"

5
User 19/09/2017

I have stayed at the Port 'O Call on numerous occasions and it never disappoints. The beds are the best! I am a bad sleeper, but always look forward to a night or two there because I sleep so well. The staff is friendly, competent, professional and caring. If there ever is a problem they solve it quickly. I'd highly recommend this hotel. I usually have company transportation, but there have been numerous times when I've also caught a bus right outside to go downtown Calgary or connect with the C train. It's very easy. It's about a 15 min walk to the Cactus Club or other restaurants, which on a crisp, sparkly winter night is very pretty and enjoyable after sitting in an airplane - so you don't always have to use a taxi or uber.

"Good for kids"

4
749thanhnhant, Edmonton, Canada 17/09/2017

I always stay at this hotel, because they have the water slide for kids and you can buy park tickets for cheap... The price is good. Staffs are professional. Water park is fun. Beautiful lobby. Good food

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello 749thanhnhant, Thank You for choosing our hotel as your hotel of choice when traveling to Calgary .We are very pleased that you continued to find value and positive experience with us . As our Chief Marketing Officer often refer to : "People likes to do business with people they like and trust. " We appreciate your support and testimonial. Looking forward to your return , soon. CYoung , General Manager

"Our last night in Calgary, we wanted to be close to the airport..."

4
Mary V, McKinleyville, California 17/09/2017

After a couple weeks of traveling between Banff and Jasper, returning to the "big city" was a bit of a letdown; however, it was a good transition to get us used to being home again. We are grateful to the Best Western Plus Port O'Call hotel for helping us ease into things again. The staff was helpful, the room clean, the bed amazingly comfortable - we had a microwave and ample refrigerator space to be able to heat our dinner leftovers and also prepare breakfast for ourselves the morning we left. This hotel is not in an area where you would walk around and see things - rather industrial but we picked it because of its proximity to car rental return and airport terminals. Glad the staff straightened out the rug in front of the elevators - strange place for a rug in that luggage seems to cause lumps in it as it's rolled out of the elevators - trip hazard for sure. Perhaps remove the rug? Overall, a good place to stay if you need to be near the airport. Top notch staff.

"Good location "

4
Alison G, Alberta, Canada 16/09/2017

Good location to the airport for an early morning flight, clean rooms , comfortable beds ,good customer service , shuttle service to the airport and you can park onsite while your away. Definitely stay here again

"Pretty Alright..."

4
647hotelman, Rainbow Lake, Canada 14/09/2017

It's a decent hotel, slightly better then most. It has nice pool, steam room and a OK gym. The gym could use a squat rack and more weights, but it still enough to get in a OK work out. Lastly the staff decent and very helpful for planning/getting cabs.

"Great hotel!"

5
Sarah C, Sherwood Park,AB 12/09/2017

This was our second stay here. Excellent customer service, very family friendly. Cribs are sturdy. Delicious break fast buffet. Our children really enjoyed the water park- great for children of all ages!

"We LOVE the Port O'Call!"

5
316darcyh, Drumheller, Canada 11/09/2017

Our family loves the Port O'Call! The kids live for the water slides and pool, and we always enjoy the food at the Skyharbour restaurant. The staff are courteous and always full of smiles! You can really tell they treat their employees with great respect! Will continue to stay at the Port O'Call for future visits!

"My first choice in YYC"

5
neildr2017, Edmonton, Canada 10/09/2017

This is a great place for family or business, I've stay for both reasons and will be back! Clean rooms and friendly staff make the stay even better. My kids love the water park and the onsite dinning options are excellent.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello neildr2017, Many thanks for your kind endorsement of our hotel suiting the needs of family or business travel. It is very encouraging to our team in learning that we are meeting the needs of travelers today. we appreciate your feedback and continual support of our business. With Kind Regards, CYoung , General Manager

"Outstanding"

5
Princesstamtam55, Winnipeg, Canada 09/09/2017

Convenient location close to the airport and Hwy #1. My husband and I stayed here last night while driving to Manitoba from Vancouver. Check in was smooth, the room was spacious and over stocked with towels, the desk had every office supply you could need and we also had a fridge and microwave. The hotel has a beautiful pool for little ones, a coffee shop, restaurant and a very cute little spa - all of which we didn't use but are great services to have. There is a parking area reserved for unloading, lots of trolleys for luggage and even underground parking. Would definitely stay here again while driving through. Thank you to all the happy smiling staff and manager for making this hotel great.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Princesstamtam55, Thank you for making a stop in Calgary on your way to Manitoba from Vancouver recently and stayed with us . We are pleased that you found the essentials and more while staying at our full service hotel. We try do anticipate the needs of our travelers and deliver value in the process. Thank You for your testimonial and endorsing us as a hotel of choice . Looking Forward to your return when you need to head back to Vancouver. With Kindest Regards, CYoung , General Manager

"Great service"

4
Jocelyn O, Saskatoon, Canada 06/09/2017

Great place for families with young kids. Water park is great, service was very good. Close drive to the airport, easy to get to the zoo. Only real negative is the coffee. Honestly saw people driving to the nearby Tim Hortons. Made our mornings a bit rough.

"Great swimming for kids"

5
761christinaf, Sherwood Park, Canada 05/09/2017

clean, friendly staff, delicious breakfast, nice pool for kids, nice fitness room. Clarify how many free breakfasts passes you will get when you book hotel. There is a second pool near the fitness gym

"Great family hotel"

5
aaronbW9701RK, Lloydminster, Canada 05/09/2017

Great family friendly hotel with a great waterpark. Right off a main drag so easy to get to and amenities close by. Lots of parking. Clean rooms and comfortable beds. Our tv wasn't working when we got in our room and they came and fixed it within 10 min of us calling.

"Love the Pool!"

5
515raymondp, Edmonton, Canada 04/09/2017

If you have kids, this is a great place to stay! The pool has 2-water slides, 2 hot pools and a beautiful main pool. Couldn't drag the kids away from the pool, they had a riot! The breakfast was ok and it is not included in the price however, they do give you a "family" option which is quite reasonable. They need to include a Continental style breakfast for those people who don't want a buffet breakfast every day. The Hotel is very clean and quiet! Even with all the kids that were there. We had great sleeps even if the bed was a bit hard for my liking. Staff was exceptional! Very helpful getting us tickets to all the attractions around Calgary. Super friendly too!!!

"Port o Call"

5
User 03/09/2017

Pleasant and Welcoming staff. Great atmosphere with comfortable and quiet rooms. Breakfast buffet is always worth waking up in the morning and wandering down. Food is always plentiful and fresh. Service is amazing. Always a smile. Long term staff that love their employment and it shows. Nice to be remembered ever if it's been 6 month since they last saw me.

"Great Hotel!"

5
756simonew, Creston, Canada 31/08/2017

We stayed here as a group for a family get together and it was wonderful! The staff were very friendly and professional. Our rooms were clean and bright. The beds were comfortable. We had a really good price and loved that they offered discounts to local amenities at the front desk. The kids LOVED the pool! We will be staying there again for sure!

"Best Place For Families!"

4
Paul R, Sherwood Park, Canada 30/08/2017

Very good breakfast selection which includes eggs, pancakes, hashbrowns, bacon/sausage. Comfortable beds. Awesome pool with double waterslide is a major hit for families. Above all...very good service and personable staff.

"Great family stay location"

4
billmT9861DY, Edmonton, Canada 30/08/2017

I was there on Business but the hotel was full of families. From what I could tell the pool was a great attraction because it was packed with families. The staff at the front desk made sure I was given all rewards and discounts afforded to me by my Best Western status. The breakfast was great and had a great variety of foods with selection for all types of eating habits. Also this location gave me great access to customers I was visiting on this trip. I would highly recommend staying at this hotel.

"Great family hotel"

5
doreenn517, Morinville, Canada 30/08/2017

Poet O Call is a great family hotel featuring a water park with 2 slides and 2 hot tubs. There is a good fitness center wit a second pool there. The breakfast buffet exceeded expectations. Overall it is a very clean well cared for hotel with friendly staff.

"I will go back again for sure"

5
hamidk561, Edmonton, Canada 29/08/2017

I would like to stay again in the same hotel. they offered amazing service and very good for the money I paid. Kids enjoyed the swimming pool and sliding. and for sure happy life with Happy wife, we were close to Cross iron mill mall which is the best destination for shopping.

"Good Stay, nice staff"

4
Dana C, Cold Lake 23/08/2017

Had a nice stay at this hotel. The manager was extremely helpful when we raised the concern about the state& safety at the swimming pool. Some families do not respect the rules, kids can be unruly and the pool which has a nice slide can get really busy. The rooms are spacious and clean, the housekeeping is doing a great job, but the hotel is older so upgrades may be needed. The plus are the proximity of the Calgary airport as well as hairdresser and a nice little spa in the lobby and the pool with the slide. Good hotel if you need to stay close to the airport. Evidently, very popular with families with children.

"great service"

5
D1365WTjohnj, Edmonton, Canada 23/08/2017

The staff here are wonderful. It's a great place to host meetings; we have been using this hotel for our business meetings for many years and are always satisfied with how professionally we are treated. As an added bonus, if you bring your family along, there is a great pool, hot tub and waterslides for the kids. The restaurant and lounge have excellent food as well.

"Overnight stay"

4
442sheilal, Brooks, Canada 22/08/2017

Hotel was good, waterpark was fantastic for our kids. The only complaint is that your room key limits you to your floor and makes it harder to get around the hotel. We were on the 2nd floor and couldn't access anything higher. We stayed there for one night and went to Calaway park, location was decent for this. Staff were helpful and friendly.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello 442sheilal, thank you for noticing the changes in our hotel during your recent stay . We have placed a higher level of security so that guests have access to their assigned floor only, therefore respecting the privacy and security of others. at the same time , it discourages uninvited passerbys from gaining access to these specific areas. On your next trip to Calgary, feel free to approach the Front Desk so that we can give you a tour , we have meeting rooms on the top floor that have a panoramic view of the cityscape as well as the Canadian Rockies. Thank You for the invaluable feedback , we hoped that you appreciated the new features. With Kind Regards, CYoung , General Mgr.

"Fantastic!"

5
999695, Huntingdon, United Kingdom 21/08/2017

Stayed for 1 night after flying in from U.K. Kids loved pool and direct access to poolside, downstairs pool was very quiet. Great reception staff and a breakfast that was out of this world! All the staff were friendly and couldn't do enough. Totally recommend.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Gunter S, Its so wonderful to learned that your family and you had a most enjoyable visit to Canada on it's milestone 150 years in celebration. To visit our country in a rental RV is a great way to see the sights and sounds. Thank You for choosing our hotel and city as one of your destinations, I understand the children enjoyed the waterpark, you've found value with our breakfast buffet and the spacious room , all in all it sounds like a very memorable trip . We appreciate you sharing your experience and recommending to us. Looking forward to your return , very soon. Thank you for your kind words, CYoung , General Manager

"Excellent hotel, always!"

5
User 20/08/2017

We always stay at this hotel when visiting Calgary. I can always be 100% certain that my room will be clean and service top notch. The best staff in the hotel are the housekeeping staff. They always acknowledge you in the hallway and elevator. Rooms are modern, renovated and clean. Parking is free and wifi is excellent. The water park Is always a hit with the family, but it gets very, very busy. The location is just off of Deerfoot which gives easy access to many parts of Calgary. Although I am tempted to try out a different hotel when coming to Calgary, I always seem to come back here because I know what to expect in terms of service, price, and cleanliness.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Bluenosedolphin123, What a great testimonial ! when you took the time to post to the readers of TripAdvisor, your experience in finding a sweet spot of value and consistency, when your are on the road. We understand that in such a competitive marketplace , our valued guests have choices. We appreciate the many loyal customers that supports us and being a great stakeholder to help us in getting better. Many thanks for your endorsement , we look forward to sharing this feedback to our team in helping to inspire them in leading the industry in customer care. With Sincere Gratitude, CYoung , General Manager

"Excellent "

5
shylau, Saskatoo 17/08/2017

Great hotel, excellent customer service. 2 nice fun pools. My kids had a blast on the slides and also at the pool downstairs. Very busy but understandable as it is a great establishment! Very clean, nice big rooms. Will stay here again!

"Perfect stop for a family vacation"

5
Sumara007, Westlock, Canada 17/08/2017

The hotel was friendly courteous and clean. We went for a 3 day trip to calaway park , the zoo etc The rooms were spacious and the fridge and microwave were awesome for keeping our young grandchildren well fed. Room service were very accommodating with plates and cutlery for our in room use. The pool was fabulous fun for the kids but too cold for the very old and very young. Thank goodness for the hot tub! Avoid the breakfast buffet pricy and poor. watch out tea and coffee are extra!

"Bang for your buck!!!!"

5
hemihandyman, El Centro, California 16/08/2017

My wife and had one room and our daughter and grand kids had the adjoining room! First off ....A-1 situation! Ate at the restaurant for supper! Great food and better than excellent service! We bought the family pack breakfast buffet! Easily the best breakfast deal we have ever come across! I'm the first one to complain about bad service and/or bad food! Taking that stand also makes it mandatory for me to give kudos to great service, quality food ,and a very clean and comfortable room! Great job!!

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello hemihandyman , We appreciate the kudos send our way regarding your visit to our hotel during your recent stay . I am glad to learned that you have found value in both our products and service , As consumers ourselves we also look for the same. The Breakfast Package and Attraction tickets, and great Customer Service are some of the features that our guests often give us high marks for , and I have our team to thank for such . they truly embrace our culture and are great advocates for our valued guests. Thank You for visiting Canada on our 150th Milestone, and sharing your experience with many of our travelers, Hope that the rest of your Summer continues to meet your expectations! CYoung , General Manager

"Excellent value! And very hospitable!"

5
User 16/08/2017

I stayed at Port O'Call briefly in 2015, as part of a tour, and recommended it when visiting with friends recently. I was very pleased that we all were so satisfied with this hotel. The usual expectations (cleanliness, bedding, good bathroom, etc.) were all at an above-average level. The Sky Harbor restaurant was very good and offered superb buffets, especially at Sunday brunch. But the most distinctive part of both recent visits (consecutive weekends) was the courteous and helpful staff. I was phoned to tell me I had left items behind, after the first visit, even before I had missed them; they were waiting for me when I returned and delivered in excellent condition. In the restaurant, Virginia waited on us both weekends; she was professional but delightfully congenial; she remembered little requests each of us had made and anticipated them on the second visit; she did not rush us; we were made to feel at home. The desk staff was attentive and efficient and recognized that they had seen us before, despite having checked many people in and out in the interim. We did not have children in our party, nor did we use the pool facilities. Families seemed to be enjoying this, but there was no noise to disturb others, nor was there a chlorine odor nearby. This is not a boutique or "luxury" property, but the attention to hospitality was what one would have received in such a place. It is convenient to the airport and offers hourly free shuttle service. If you are passing through Calgary, look into staying here.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Milledge2, Thank you for your concise and well thought out review regarding why you rated us as a popular mid-market full service hotel under the Best Western Family. Virginia is going to thrilled when I share your feedback with her, We are very fortunate to have her in the fold of our organization, she helps to make all of us better.The Front Office team is the face of our hotel, they set the tone for us in driving the hospitality spirit. But above all it's guests like you that makes our hotel deliver our true sense of purpose, being respectful and appreciative of the little touches and nuance of service and product that our team works very hard to deliver. Have a wonderful journey, wherever this Summer takes you ! With Kind Regards, CYoung , General Manager

"Nice Stay"

3
Lyndsay67, Edmonton 16/08/2017

This hotel was very nice and clean. We stayed 1 night for business and booked the room with our points.Our room was on the second floor right beside the water park/pool and the view out the window was of the pool which wasn't the best because all we heard was children screaming. The pool opens at 8am and closes at 10pm so don't plan to sleep anytime between these hours if you have this room. Most Best Western's have a continental breakfast included with your stay but this one didn't. They do have a restaurant that serves a breakfast buffet or menu items but you have to pay $13 - $16 a person for it. All in all it was a nice hotel but I'm glad we only stayed the one night

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Lyndsay67, Thank you for posting your experience at our hotel during your recent stay, Our hotel have 201 rooms over two sections, I get the sense that your assigned room did not meet your specific needs. On your next visit , feel free to let the checkin team member know that, they would be happy to accommodate your request ,especially when you are travelling on business and preferred the privacy. We understand the need to add value to our traveler, therefore we have rolled out a breakfast package this Summer that families find attractive. We are glad that you were able to redeem points to pay for room, the Best Western Rewards program is rated as the second best loyalty program in the hotel industry, and we would be happy to sign up new members for free! Looking forward to your return in giving us the opportunity to redeem ourselves. Have a wonderful Summer! CYoung , General Manager

"Couldve been alot better"

3
darcyleab, EDMONTON, Canada 10/08/2017

The service and hotel staff were excellent, but the room was a let down considering it cost almost $1000 for 3 nights. The room was dirty, the pillows flat, no where to hang a towel when having a shower, shower also need directions on what handle does what. There were ketchup packets and crayones visible on the carpet, tables were very dusty...the room had not been used in awhile I would suspect but someone should've checked to make sure it was ready to go. Breakfast: eggs were slimy and the bacon greasy and tasted very old.

"best western port'O'call"

5
andre h, Calgary, Canada 09/08/2017

I truly enjoy this hotel as it has the best service bar none and the location in great. Close to everything you need. Far enough from airport not to disturb you. east side has spectacular views. Jets Lounge/ Bar is excellent.

"Clean Room, water park , quality , and Services"

4
labibd2015, Edmonton, Canada 08/08/2017

This hotel has very good services the most important was Clean Room, nice water park , quality , great restaurant , and has good Services, and very strong security system from parking lot to leveler and room lock

"Wonderful stay, caring staff,"

5
jbrownbrownj, Guelph, Canada 08/08/2017

We were part of a wedding group, staff went out of their way to ensure we had an amazing experience. We arrived early and I was able to have an wonderful facial, mani-pedi in the lobby. Wonderful after travelling a couple days.

"Almost everything to be perfect"

4
770yanm, Quebec City, Canada 06/08/2017

This hotel had everything to be perfect: Large room Enough space for 6 persons Water slides that kids enoyed so much Really close to the airport The only drawback was the sofa bed. this sofa bed was not comfortable at all and too close to the air conditioning system. We had to change the kids in the large bed to make sure they sleep well and we could enjoy the next day :) As it was so close to the air conditioning system we also had to shut down the climatisation during the night so it was really hot in the room. The other thing to remember if the shuttle service which is at every hour that needs to be considered if you are on t atoght schedule. In conclusion, for 4 people this would have been a perfect choice of hotel :)

"Very nice family hotel"

5
S4279ZTjuliea, Cold Lake, Canada 03/08/2017

We spent 3 nights at this hotel with our little ones - 2 and 4 yr old. We were very satisfied, and our children loved the pool. My oldest said it was her favorite hotel. Staff (front desk and restaurant) was polite, professional, helpful and courteous. We had a very pleasant stay.

"Hope our travels take us back to this hotel again"

5
484marjoriet, Calgary, Canada 02/08/2017

The staff were extremely pleasant and helpful. Its location is easy to find. Fantastic swimming pools. In addition the restaurant food & staff was top notch. My only complaint was the slow near impossible wifi.

"Excellent customer service!"

5
peelsdr, Saint John, Canada 02/08/2017

It was our first anniversary and we were offered an free upgrade to the honeymoon suite! It was fabulous! The room was huge and included a whirlpool tub. It also had a deck so we could enjoy some fresh air. We will definitely stay here again.

"Great hotel. Excellent service."

4
User 29/07/2017

I have stayed at this hotel several times over the last 2 years. Every time I am impressed with the staff and their sincere desire to please the customer. I've read a couple of comments from people who say the hotel is out dated. I didn't find l that to be true. I don't know what part they are referring to but every thing I expect in a hotel was there. The rooms were comfortable, clean and roomy. The restaurant has a great morning buffet. The only suggestion I can make to suggest an improvement would be to have wamed plates. After food has sat in a buffet it cools and warm food on a cold plate is not how I like my breakfast. A warmed plate would improve this greatly. I decided to stay an additional night but my double queen room had been reserved so they upgraded me to a King suite for the same price. It was a wonderful treat to stay in a superb room with all the extra amenities on my last night there. I really recommend this hotel.

"Pleased Guest"

5
robynnk961, Swan River, Canada 29/07/2017

The hotel service was awesome. The employees were so friendly. The food in the lounge was delicious. There were times when the splash park was to crazy busy for me and my kids. So we went to the downstairs pool. It was quiet and we all had fun! Also bought passes to he zoo and heritage park at the hotel for a cheaper price!

"A very good hotel with a few exceptions"

4
Benjamin M., British Columbia 27/07/2017

This hotel had some very good points. The front desk service and the cleaning service was very good. The staff were helpful, even in times of busyness, and were attentive. Top marks for that. The room quality was, I would say, very good. A fairly typical room with a decent size bathroom and vanity area. We faced the Calgary skyline so had excellent views of the city. The beds were comfortable. Parking was easy and free, located beneath the hotel. The breakfast buffet was excellent. Lots to choose from, attentive staff, delicious food. My only beef is that they should have just rolled the price into the lodging fare rather than tack it on to the bill as an extra. It was worth the price, but from an administrative perspective, seems like it might have been easier to just include it. Two things which brought this hotel down from 5 stars to 4: first is the restaurant. I've reviewed it separately, but it really wasn't very good. Not sure if it is considered part of the Jetz Lounge or not, but it is located on site. It was just blah food. The second issue is the swimming pool facilities. The main facilities include a pool, two waterslides, a toddler pool, a hot tub. The facilities themselves are really good and even exceptional for a hotel. The problem is the facilities are not big enough for the crowds and there is no supervision from lifeguards, which might be expected in a facility this size. Imagine kids running around, yelling, getting hurt, and one or two hapless housekeepers (yes, that's what their badges said) trying to maintain some order. I blame the parents more than anything, but it is on hotel property... At one point I counted 45 people (including about 40 kids) in the main pool, with probably dozens more in the hot tub, lining up for the slides, in the kiddie pool, etc. It was just loud and crowded. I also saw lots of kids and people without passes/wrist bands. Makes me think a lot of people might be uninvited "guests" sneaking in - certainly nobody was checking. This is also a safety issue. The waterslides drain directly into the main swimming pool, with no floating barrier or cordoned area to keep people from swimming directly in front. There was also a second smaller hot tub area on a different floor which was adjacent to an exercise room. My wife would have gone to work out, but again there was nobody on duty to stop the young teenage boys, dripping wet, playing on the treadmills and step climbers. Recipe for electrocution. So the hotel needs to better staff the pool areas, give staff the authority to kick people out for bad behavior, and also validate wristbands.

"Loyalty at its best "

5
krenton, Burlington, Canada 27/07/2017

I travel frequently in and out of Calgary for work and always stay at the Port O Call. I have never stayed at a hotel where every staff member understands what it means to have exceptional customer service. I have yet to run into someone at this hotel who can't answer or help me with a question or need. The breakfast is one of the best included breakfasts' I have ever experienced at a hotel, and Jetz bar has great service and food that you really don't need to go anywhere else. This hotel was recently renovated and looks fresh and clean. I would recommend anyone looking for a hotel by the airport to stay here. It is about a 10-15 minute walk to other restaurants in the area, great pool downstairs (if you don't want to be at the one with the water slide) and the workout room is equipped with well maintained equipment. See you next week BW!

"A great hotel, not quite perfect"

4
Laoldar, Regina 25/07/2017

Stayed a few nights for a family trip. The kids loved the waterpark, especially the wading pool for smaller kiddos. Excellent water slides. The staff was friendly and helpful. The first room we were on was nice and quiet, but the deadbolt failed (locking us in). The staff quickly drilled it and moved our room, but unfortunately the planes were noticeably loud on that side. A quiet hotels overall, considering how it was packed with families. Solid walls.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Laoldar , Thank You for your fair review regarding your recent experience at our hotel . "Being Perfect " is always one of our Desirable Important Goals and we worked hard with our lock supplier to also focus on the safety and security as part of that mandate during our recent renovations . Unfortunately in the instance you are referencing , it was most unfortunate when the electronic device failed to communicate responsively . We are working closely with the support team to ensure the isolated occurrence is just that. Once again , please accept my sincere apologies for the inconvenience. I am so glad that you've made the right choice to stay with us so that your family can be entertained in our Waterpark. Have a wonderful Summer. C. Young General Manager

"Dated and in need of upgrades"

3
Htownmom, Houston, Texas 25/07/2017

We booked a one night during Stampede just so my kids can enjoy the waterpark. The hotel itself is old and dated but clean. Unfortunately one of my kids got sick so we couldn't use the waterpark, and it was crowded anyways. So I headed down to the gym instead...The machines in the gym were so old and did not function properly. Weights were ok but the whole gym in general really needs better up keeping.

CKYoung1, General Manager at Best Western Plus Port O'Call Hotel, responded to this review
Hello Htownmom, Thank you for staying with us during the Calgary Stampede! I am sorry to learn that did not have a great experience during your stay due to an illness in your family . we appreciate your suggestion regarding our fitness facility and will review with our service provider to ensure that more attention is given to the maintenance of the equipments. We look forward to your return soon to show you better results by taken your feedback to heart. With Kind Regards, C.Young General Manager

"Great Family Hotel, Luxury feel, fantastic ammenities"

5
247keria, Vancouver 23/07/2017

My family loved this hotel. We had a great day sightseeing around Calgary, then spent the evening at the hotel, having dinner and spend hours in the hotel waterpark. My kids had a blast, and they were good and tired at bedtime! Staff was extremely helpful, courteous, and professional. I will definatley be back.

"Good hotel"

5
Harriet590, Tel Aviv, Israel 20/07/2017

We spent half a day and one night at this hotel. The lady at the reception was charming and helpful. The hotel is extremely well kept. It is children friendly. Has a water park in the hotel for kids. The room was very spacious with a TV, fridge,microwave and coffee and tea facilities. We ate dinner in the dining room which was good. The waitress was lovely and offered information. I highly recommend this hotel for a night waiting for your early morning flight. The hotel runs a shuttle service from and to Calgary airport. Very polite drivers.

"Wonderful and very helpful Staff"

5
SirandMommie, British Columbia, Canada 19/07/2017

Attended a wedding at Port O'Call and stayed three nights. The experience was wonderful. The staff were great from the people at the front desk to the chambermaids. We especially liked Myrna in the Restaurant/Bar area. There were a lot of family there so very busy as also celebrating a birthday on the Friday night. She took everything in stride, and served us really well - food and drinks for about 30 people. They were decorating the hotel for the Calgary Stampede (we were there one week before) and it looked great. We even had a cake in the lobby for Canada Day (July 1st) and sang O Canada. In the evening, they let the wedding party into a meeting room on the top floor to view the fireworks, something they didn't need to do but was much appreciated by all. The rooms are really, really comfortable and very clean. Would definitely recommend this hotel. Very close to the airport, but not really in the flight path, so not noisy. The pool and water slide area is lots of fun. We adults enjoyed ourselves immensely. It's also just a short walk to Tim Horton's if you have to have their coffee in the morning. The hotel is in an area where you can't really walk anywhere - that was the only disappointment.

"Very Pleased"

5
118darylb, Sherwood Park, Canada 18/07/2017

I have had many stays at this hotel and it has always been a pleasure. The staff are pleasant & accommodating. The hotel is clean and although older, has been updated. This is my go to hotel in Calgary. It is close to the airport and very good access to the freeway system to allow for easy travel within Calgary

"Great hotel amenities and friendly staff"

4
davidu568, Lloydminster, Canada 17/07/2017

recently stayed at this hotel, and it was great, the staff was friendly, went above and beyond to meet our needs, the pool facility was amazing! my self and my husband and our children had so much fun!

"5 BIG Bubbles! (Stars)"

5
GermaineL, Corby, United Kingdom 17/07/2017

Wow. This hotel excelled in fast and courteous customer service, modern decor, location, and amenities. The rooms were large, modern and comfortable. The waterpark is a huge plus and the best I've seen in a standard hotel. There is also a pool and hot tub on the bottom floor with a sauna in each change room. I almost missed this but highly recommend it to adult travellers (I've paid to visit day spas that couldn't match this quiet oasis). A buffet breakfast could be added for $15/person. The price was also great. Don't miss this gem!

"Great Hotel"

5
Greg H, Brooks, Canada 13/07/2017

I have been staying at this hotel for many years. They continue to upgrade and really make your stay perfect.The entire team at the Best Western Port O Call always look after your stay. I would never consider another hotel.

"Great water park! "

4
WellWellTravelled, Sherwood Park, Canada 12/07/2017

We booked this hotel specifically for the water park. We stayed only one night. The room was a typical hotel room. The hotel was fairy quiet at night. No complaints about room. The water park was great. Two awesome slides. My 6 year old had a great time. We saw some discrepancies in what time the pool/ water park opened. In the end, we got in earlier than the posted time. Also, there is a separate pool attached to the gym. This pool opens earlier than the ware park. However the water is cool and it's a small pool, so kids get bored after not too long. In the opening, the hotel had a great buffet breakfast. This was included in our specific hotel package deal. We could come back again, just to use the water park!

"Fun family hotel with gluten free dining!"

5
SHANTEL W, Cut Knife, Canada 07/07/2017

This hotel has it all for families. The gluten free menu and staff that understand the needs for someone traveling with celiac disease makes this hotel top of our list. The waterpark in this hotel is perfect for the kids to unwind and the free underground parking is super convenient!

"Jensen Family Reunion "

5
User 07/07/2017

Our family of 57 gathered for 2 nights to celebrate our parents 60th wedding anniversary on the July long weekend 2017. This hotel was the perfect venue for us. The rooms were great, especially the suites. The complementary breakfast was fabulous. We thought the staff needed special recognition. They were very accommodating, especially Virginia! We arranged to have a special supper on Saturday night to celebrate and when the staff found out it was our parents 60th anniversary they brought out a beautiful dessert especially for them. We would highly recommend this hotel, there is lots to do for all ages.

"Great Stay"

5
Janice B, Ardmore, Alberta 06/07/2017

Kids really loved the water park and we enjoyed late night room service of delicious appies! It was also super convenient to get passes to local attractions at a great value price. I would recommend this hotel and have often. This is where we have stayed every time we come to Calgary.

"Great family trip experience"

5
User 04/07/2017

room was very coumfy and clean for a great price , the pool and water slides were exceptional my family had alota fun in the evenings enjoying the pool. The staff were a delight to interact with extremely friendly and helpful

"Great family hotel!"

5
amysQ3026GR, Balgonie, Canada 04/07/2017

This was an amazing hotel when traveling with family. They have great service, friendly staff, clean rooms and a great water park for the kids. Food was good, and kids were free for the buffet because of their age. My family loved staying there!!

"Great for business near the airport"

5
susaneO7848LS, Edmonton, Canada 04/07/2017

I have stayed at the Port O'Call on a few week long occasions and am always very pleased with the service and quality of the hotel. The waterpark is great fun and the separate hot tub and gym area for a quiet soak is always a highlight of the trip. Proximity to the airport is convenient and I do not notice any outside noise as I had expected.

"Enjoyable and relaxed"

4
Warner R, Medicine Hat, Canada 04/07/2017

We have been coming to this hotel for years now and my experience has always been very good. My children love the water park and the amenities. The area has many dining places close by and other attractions for the children

"Best pools and slides!"

5
User 29/06/2017

This hotel was one of nine that we stayed at during our move from Oklahoma to Alaska. The kids absolutely loved the water park with slides and hot tubs. They thought the main pool could've had a deep end though. We also enjoyed the regular hotel pool and hot tub as well as the exercise room and stream rooms! We stayed two nights and went to Winsport on our day off driving. The bar was nice for a late date for Mom and Dad. We would definitely stay here again. Wish there was complementary breakfast but overall an excellent stay!

"Can't say enough good things "

5
User 28/06/2017

Staff was amazing letting us check in at 7 am with no added charge after driving 12 hours with a infant and toddler great pool for kids they offer life jackets as well as a warm water kiddie pool,also a second pool for adults who want to just Want to swim laps without being bothered by kids or slides amazing deep soaker tub comfortable beds. Great little coffee bar to grab quick breakfast items to go. We ordered room service a few times always prompt hot and delicious.Hotel offers discount ticket prices on zoo etc which is a great value .I can't say enough good things it's truly a hidden gem in Calgary amazing value and so worth the short drive to shopping etc will be out go to hotel when visiting Calgary

"Great Hotel"

4
User 26/06/2017

This property is close to the Calgary Airport and offers a complimentary shuttle service. Check in and out was quick and easy and the staff were all very friendly and helpful. We had a room with two queen beds, mini fridge, microwave and coffee maker. The room was clean, beds comfortable and we loved having an additional sink just outside the washroom for brushing teeth and washing hands. Wifi worked well in all areas. The property was renovated not long ago and looks great. There is also plenty of complimentary parking for guests. The breakfast buffet was excellent and the server always made sure we had everything we needed. There is a fairly large water park located in the hotel including water slides, kiddie pool and hot tubs. They provide life jackets which is great for younger children. There were plenty of towels for guests at all times. Great hotel for a stopover or for a staycation!

"Best Value"

5
746thail, Edmonton, Canada 26/06/2017

Majority of the time we go to Calgary this is the place we stay. The rooms are clean and the staff are amazing people. The kids really enjoy the pool. The hotel maybe located close to the airport but you can barely hear the planes. Lots of close by amenities from fast to fine dining.

"Love this hotel"

5
Jim C, Kamloops, Canada 25/06/2017

We absolutely love this hotel from the huge Clean rooms, friendly staff, comfortable lobby with Comfortable chairs & amazing pool that's warm separate kids pool, water slides & hot tub! Absolutely loved staying there can't wait to go again!!

"Great for families"

5
Trudy K, Lacombe, Canada 21/06/2017

Lovely hotel with great waterpark for kids! Breakfast has a great selection of hot items and fresh fruit. Large room with ample room for a cot. Friendly staff. Room was clean with comfy beds. Good location close to the airport and zoo. Good prices on packages for calaway park. Will be back for sure!

"Great Hotel"

5
catherinegQ9467HG, Katy, United States 21/06/2017

We stayed overnight at the last minute which I booked through a third party site (paid to the third party). I phoned and asked for a king-sized bed which the desk clerk kindly agreed to. The front desk staff was very attentive and quick upon our arrival and even followed up with a phone call to see if everything was to our satisfaction. The room was super clean (even the tv remote was in a bag indicating it had been cleaned). The bathroom products were very nice and the bed super comfortable. The breakfast buffet the next morning was delicious and very good value, the wait staff excellent. I would highly recommend this hotel. We didn't get to experience all the amenities but I'm sure they were equally as high quality.

"Best hotel in calgary"

5
Ryan S, Stony Plain, Canada 20/06/2017

This is the only hotel I stay at. Great customer service friendly staff. The water park is great for kids. The breakfast buffet is amazing. They treat you like you are family. All in all good price great people worth the stay!

"Perfect for Families with young children"

5
User 20/06/2017

The pool and waterslides are a blast. The family room suite fit my family perfectly. The service was great and the staff was friendly. I would recommend this Hotel to anyone. We forgot our daughters jacket at the hotel and I contacted them and right away they mailed it to us.

"great stay"

5
Genevieve P, Kingston, Canada 19/06/2017

overnight stay, great shuttle from airport, kind staff, clean and confortable rooms. Dinner was great and appreciated the espresso bar with fresh bakeries for breakfast., service and food quality and reasonably priced.

"Family Fun"

5
JAP1964, Norton Shores, Michigan, United States 13/06/2017

The Best Western Plus Port O'Call Hotel, Calgary, Alberta is a great place for a family get-away. The pool area is wonderful with waterslides, pools, hot tubs for all ages from toddlers to grandparents.

"Nice hotel and professional staff"

4
686laurelc, Terrace, Canada 13/06/2017

We have stayed here multiple times and have always enjoyed our stay. Comfortable, good memories, clean. We hope to return sometime. It is convenient in terms of location to the airport. Recently remodeled.

"for water kids"

5
Hiromi H, Cranbrook, Canada 11/06/2017

We stayed Cabana Room (2Qween beds, pool side room) that directly connected to the swimming pool. My daughter was so exited and we loved own patio too. Only one thing if you want to go sleep early we recommend to have earplugs. It is pretty noisy until the swimming pool closed (10pm)

"General"

5
gregorybW27AC, Cranbrook, Canada 11/06/2017

Excellent place to stay will be back. Staff went above and beyond to make us feel comfortable. The location for us is perfect for shopping (close to Crossiron Mills shopping center and for catching a flight.

"Always love staying here!"

5
johnvH7088QD, Sylvan Lake, Canada 09/06/2017

The hotel and it amenities are excellent! But it is the staff that make it for me and my hubby! From Mo, Rene,Sonja, and Kavish at the front desk. To Virginia, Janet, Jenny and Ravi in the Restaurant!

"Calgary Vacation"

5
Amanda_81_81, Langley, Canada 04/06/2017

Would highly recommend this location to anyone staying in Calgary. Rooms were very clean, all hotel staff was very friendly and helpful. The lounge has really good food and great staff! The breakfast buffet was delicious and staff was amazing!

"Port O' Call Calgary"

4
F3593YNdennism, Medicine Hat, Canada 04/06/2017

We choose this hotel for several reasons. We often travel and they have reasonable rates for underground secure parking. The staff are wonderful (ALWAYS). Price is reasonable rooms are clean and has free shuttle to and from the airport which is only about a 10 minute ride. Now that's impressive.

"Great"

5
rachelhY1126GT, Lethbridge, Canada 03/06/2017

Great price for hotel, kids loved the pool. Friendly, professional staff. No complaints with anything. Would not want room with door going directly into pool if was not travelling with kids. Lounge was good supper.

"Best Western Port O Call"

5
A A, Calgary, Canada 01/06/2017

I took my grandson to this hotel last weekend. The staff at the front desk were very welcoming, friendly and helpful. I chose this particular hotel because, the reviews on their waterpark were very good. My grandson loved the slides and was happy that there were two pools to choose from. The main pool area has two awesome slides. The rooms were spacious and clean. The view from our room was amazing. We could see all of downtown Calgary skyline and the majestic Rocky Mountains in the background. I will most definetly be back with my grandson for more fun times!

"Best hotel ever"

5
sunshinemack, Edmonton, Canada 31/05/2017

We have stayed at many many hotels and have never been as pleased as this stay. The hotel is very lovely all around. The water park is soo much fun and loved that there was a toddler area for my little one to play too. They have lots of life jackets available for the littles to use as well. The only downfall was we had family in town that wanted to come and swim with us but weren't allowed because they were not guests and all guests require wristbands to use the water park. We ate at the restaurant and all the food was Delicious! Our hotel room was huge, we had 4 adults and a toddler and we had tons of room. Very spacious. I highly recommend staying here and this will be my hotel of choice for future Calgary stays!

"EXCELLENT!!!"

5
Kayla K, Leduc 29/05/2017

Excellent place to stay, especially for families! Excellent water park. Very clean and very kind, helpful staff. Will be staying here again! Breakfast was a delicious buffet style with fresh food. They sell tickets to the zoo & new space centre for almost half of the price you would have to pay at the door of those places. Lovely hotel.

"excellent!"

5
joseem286, Calgary, Canada 29/05/2017

will be coming back! great place, amazing staff!t we checked in with 4 kids, the reception knew they were looking forward to the waterpark so they offered us a late check out so we could benefit from our stay to use the pool!

"This hotel meets all of our family needs for business and plasure"

5
pennyniels, Innisfail, Alberta 29/05/2017

This Best Western is a truly all service hotel., It meets our family needs for pleasure and business I have no trouble recommending this hotel. The hotel is structured for family pleasure and when on a business trip it meets all of our needs being close to facilities in Calgary and having the business requirements a hotel needs.

"Great family fun"

5
67gillianw, Ottawa, Canada 25/05/2017

We travelled to Calgary for a family vacation with a 2 year old and 3 year old. We stayed at the Best Western Port O Call. The staff were very friendly and helpful. They made us feel like VIPs.the hotel was very clean and quiet. The rooms were extremely comfortable and made traveling with kids easy. The hotel has a great little water park, which we enjoyed daily, and good restaurant options for kids and adults alike. In addition, they offer discounted tickets to the family tourist attractions (e.g. Calgary zoo and Telus Spark Center). All in all this was a fantastic vacation and hotel. I highly recommend it.

"Best while flying out west"

5
833gregoryd, Medicine Hat, Canada 24/05/2017

Staff made me feel like an old friend, very welcoming. The room was clean and modern. Very comfortable. Jetz bar served delicious, quality food at a reasonable price. On the whole...very good... I'd stay again.

"Wonderful suprisr"

5
sunset185, Yorkton, Canada 22/05/2017

My family took a trip to BC and decided to stay for 2 nights and booked this hotel because of the price. My 4 year old and 2 year old as well as myself loved the pool. The rooms were well kept and clean. The staff was very friendly with a last minute check in and then another night added.

"Always a favorite"

4
Dwayne P, Red Deer, Canada 19/05/2017

Love the atmosphere although it is getting a little dated. Staff is always good. Always clean. The pool area is the strong point. Kids love it! Restaurant food can be a hit and miss but is okay. The staff at restaurant is friendly. Will stay our Calgary hotel choice

"3 days training in Calgary, Alberta."

4
kduxbury, Medicine Hat, Canada 18/05/2017

The Best Western Port O Call hotel is where I stayed. I found the hotel to be very close to the training center. It is easy to get to and also leave. It is located just off McKnight Blvd. and has easy access to Deerfoot. (#2 highway). I ate in the main restaurant every day for breakfast and supper and had very good selection and well prepared meals. They have 3 offerings each from 2 different, local, craft breweries. The staff are very friendly and helpful. The housekeeping was excellent, the room was spacious and well presented. I am only concerned with two aspects for a hotel room, a comfortable bed with nice linen, and a functioning bathroom. The Port O Call had both. It looks as though the floor I was on(2nd) has been recently renovated, as well as the lobby and main dining room. All this for $130.00. per night. There is underground secure parking available, though I did not use it, it was offered. Over all, this is a very nice hotel. I cannot make a negative comment as the stay was most enjoyable, with no detraction. I will definitely stay here my next trip to Calgary.

"Business to pleasure!"

4
MilenaT78, Hamilton, Canada 18/05/2017

My stay at the Best Western started off for business, but I extended my stay for pleasure as well. The staff is lovely, and my overall experience with the hotel was wonderful. They are definitely my go-to hotel when I'm looking to travel.

"First class service"

5
CatherineL82, Calgary, Canada 15/05/2017

This was my first time staying at a Best Western Plus, but it will not be my last. Although the hotel is a little older than some nearby, it made up for it with excellent customer service. The front desk staff were so friendly and made me feel like a VIP!

"Quick Stay"

5
847vittorios, calgary, Canada 11/05/2017

We chose to stay at an airport hotel the night before an early morning flight. The BW Port o'call was in a convenient location, free shuttle to and from the airport and affordable parking for the week. We checked in late and left early so we could not make use of the many amenities at this property. The breakfast area looked great as well as the pool area. I would recommend this hotel for all your needs in Calgary.

"A Fantastic Hotel"

5
NathanYQQ, Comox, Canada 09/05/2017

This hotel is almost totally renovated from top to bottom. I've stayed here many times and it's always extremely pleasant. The staff are outstanding and really make the stay special. The rooms are spacious, well appointed and extremely clean. If you have kids the pool is amazing, with waterslides, a shallow pool and a kids play area. I always look forward to my stay here!

"Best hotel in calgary"

5
User 09/05/2017

We stayed in this hotel in may, a family trip to Calgary and had awesome experience. My kids loved the swimming pool and slide. Room was well decorated and cozy. Quite and cozy room close to airport. I recomand this hotel to everyone.

"Awesome Birthday Party Location!"

5
klester0427, Calgary, Canada 09/05/2017

We celebrated my daughters 10th birthday with a girls hotel sleepover and waterpark party. We booked two cabana rooms right off the waterpark and had a blast! The hotel is very nice. The room was very nice. Yes the waterpark was a tad loud from the cabana room BUT thats what you get for booking a cabana room. I booked it for the sheer convenience as we had 5 10-11 year old girls running around and this was the easiest way. HIGHLY recommend booking this hotel for this type of birthday party...or for any reason at all.

"Great Place to Stay"

4
Z3909XMkimm, Alberta, Canada 08/05/2017

Great place to stay for the money that was paid out. Price was a little high, but still ok. Location close to air port and was able to get every where else quickly that we needed to be. Great staff and great food. Water park was great for the son, he had a blast.

"1 Stop Shop"

4
603coryc, Drayton Valley, Canada 01/05/2017

When you walk in the doors you feel like your at a resort. Excellent for the kids. Staff are fantastic. Food was good. Kids had a blast in the swimming area The gym has all the equipment for a good workout. The steam room is amazing.

"Fantastic hotel"

5
samanthak242, Edmonton, Canada 01/05/2017

They really went out of their way to correct a mistake with the site we booked through and we had an excellent time.. breakfast buffet is good and the Waterpark kept the kids asking to go back. We go to this hotel everytime we go to Calgary and everytime they've always rolled out the red carpet. If I were you I'd stay here in Calgary.

"Ok"

4
emmarV1329IP, Edmonton, Canada 01/05/2017

We would have been more pleased if we had been able to use the pool .. should have seniors hour as there was a hockey tourney with lottsa kids and we could not get near the pool .......a place to relax wasour goal and a respite weekend as we come here often with our kids .

"Great hotel, AMAZING STAFF"

5
Jess_3633, London, Canada 30/04/2017

This hotel has so many amenities. Pools, hot tubs, water slides, gym, many delicious options for food, lots of places to sit to relax or work. Super comfy beds and pillows. Very clean! What blew me away the most was the EXCELLENT customer service! Everyone was so friendly, welcoming, and helpful! I will definitly stay here again!

"Cozy, hospitalbe, perfect for the for families!"

5
Daydreamer272010, Calgary, Canada 29/04/2017

We stayed here before flying out the next day. We had supper and breakfast at the hotel. Both were very delicious lots of variety and very friendly staff. The kids loved the pool and water slides. It was very clean and set up very nicely for spectators.

"Great water park"

4
687josht, Lacombe, Canada 26/04/2017

We come to this hotel often for mini vacations. The kids love the water park, keeps them busy for hours. The staff are friendly, the rooms are clean, room service and restaurant serve good food. We will return.

"Excellent"

5
katherinesM6654DC, Red Deer County, Canada 26/04/2017

Most accommodating. I injured my leg during our trip and could not walk unassisted. We decided to stay the night and when we arrived by shuttle, they offered me a wheel chair for my use during our stay and a room with a walk in shower so that I did not have to try to climb into a tub. We have stayed at the Port O Call before, but after the exceptional service this last time. We will make this our main stay hotel whenever we travel.

"Great hotel"

5
adambY9211AM, Hodgeville, Canada 26/04/2017

Loved the pools! Kids had a fantastic time! We will definitely be back in the future! Clean rooms, great breakfast buffet, beautiful lobby, and pool areas. Bed could be a bit more comfortable, other than that, great hotel!

"A great hotel for business or pleasure"

5
Y5230QTscottc, Hamilton, Canada 23/04/2017

As a Westjet employee it is always a pleasure to stay at this location. It is clear that management is doing a very good job at this location since many of the employees have remained the same over the years. The staff are very familiar with our needs and go out of their way to make our stay enjoyable. They recognize us as returning Westjetters and make us feel very welcome. I always request this hotel when coming to YYC for Westjet business. While I do not use it, this location also has a fantastic, indoor water park and appears to be a very family friendly location.

"Weekday Stay"

5
Allen B, Regina, SK 22/04/2017

We stayed here for a Wednesday and Thursday night. The rooms were clean and spacious. The water slides and toddler pool was excellent. The on site restaurant had great food and was incredibly accommodating towards dairy and glutton allergies. Only critic is that the internet was almost unusable during peak times, could definitely be upgraded. This will likely be our go to hotel in Calgary.

"16:30"

5
809erwinb, calgary, Canada 20/04/2017

very awesome hotel and amazing staff. they really were polite and always went above and beyond for my wife and I. The restaurants was ok but could have had more items on their menus and the closing times were too early.

"Great stay"

5
User 19/04/2017

We arrived late and left early the next day. Just a needed night stay at the end of a vacation. We had a short stay but everything was perfect. Very friendly staff and quick in and out. Great room and I love their pillows lol. We will be staying here again in the fall and I hope to get to the great pool area that we saw.

"Best hotel in Calgary!"

5
KtheGM, Saskatoon, Canada 19/04/2017

The Best Western Port O Call in Calgary is truly the best hotel I've stayed in for short family vacations or stop over for connecting flights. It offers absolutely everything: great staff in all areas, freshly updated rooms with great decor and comfy beds, the best pool with waterslides and hot tubs, awesome restaurant and lounge plus a coffee bar, fitness room, racquetball court, second swimming pool, salon, underground parking, and shuttle service to and from airport. It really lacks nothing. Terrific location in NE for airport, zoo, downtown, Cross Iron Mills shopping - really very easy to get anywhere because it's so close to Deerfoot Trail. And a very reasonable price. We actually visit Calgary more often because of this great hotel !!

"Forgot My Swimsuit"

4
Patricia B, St. Albert, Canada 18/04/2017

I came here for a wedding ceremony and reception. The basement has few nice meeting rooms that are easy to organize. They also have a ballroom with a decent dance floor. The food was really nice, in a buffet style format. The swim areas are great. I forgot my swimsuit but they have slides, pools, hot tubs. And in the basement with the boardrooms there is an exercise room with it's own quiet pool with hot tub and steam room. The hotel is a bit out of the way from conveniences but is close to the airport for those coming in and going out of town. Keep this in mind if you are a light sleeper.

"Moe is the man"

5
cameronu941, Edmonton, Canada 18/04/2017

Moe the best there is, the best there was, and the best there ever will be! His honesty and high quality demeanor has rubbed off on all the staff there. They need a free breakfast and a better gym. I have stayed at others in the area but the Port is quieter cause its made of concrete and not OSB wood.

"Port O Call"

3
X197EDjenniferm, Fort Saskatchewan, Canada 13/04/2017

Stayed for two nights with my two kids. Duvet was thin so it wasn't a comfy sleep, wingback chair was dirty, swimming pool towels were hard as a rock and the room was dated. My family and I wouldn't stay there again.

"Excellent hotel"

5
Neil K, Edmonton, Canada 11/04/2017

Very professional staff and rooms are clean and comfortable. Excellent water park for kids and their Sunday brunch is terrific. You are greeted with a smile from the friendly check in staff and that goes a long way in starting the hotel experience off on the right foot.

"Rivals Disneyland"

5
teri512017, Lethbridge, Canada 09/04/2017

The hotel is brand new inside, spotlessly clean, everything works,staff friendly and courteous. Waterpark was so so fabulous, we stayed three hours and hated even then to go to the room. And the price was reasonable. It was as pleasuresble as staying at the Disney pier hotel in Disneyland. Can't wait to go back. My ( just) 3 year old grand daughter would not quit going down the BIG water slides. She also enjoyed the toddler water slide park and the hot tubs. Great place.

"Best Customer Care"

5
annetS3476OI, Thunder Bay, Canada 08/04/2017

I felt valued and important to the staff. Instant service was always there for me, every step of the way. From my room to the front desk, to the restaurant, coffee shop, pool, to luggage assistance. Service was instant, friendly and the staff always asked if there was anything more they could do. Thank you very much!

"Disappointing service "

2
Chelsey V, Edmonton, Canada 05/04/2017

My husband, my 7 month old, and I spent 4 nights here. My husband was taking a course in the hotel. I agree with the other reviews that state that the hotel cares more about their renovations then their guests. I called the front desk at least once every day of our stay asking them to stop making so much noise in the hallway, in the adjacent rooms, etc because I have a baby who needs to nap. Only once did the noise actually (temporarily) stop. Water park is ok, cold pool. Restaurant was not good for lunch. Room was clean and spacious, but couldn't rest in it during the day due to the noise that started every day around 8:30 am. Not impressed at all with the lack of customer service. We paid good money to stay here. Will not be back.

lisajma, Director of Sales at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Dear Chelsey V, It is unfortunate, that we have left you with such a bad impression of our hotel and service. We do take customer service seriously and will use your feedback to ensure that we are more aware of our customers' needs. When you notified our front desk, I believe there are something's we could have certainly done better, by simply asking the right questions to better understand, our agent could have suggested having your room moved to a quieter location, as, not all floors are being renovated at once. I will review with our team to better service our guests. I would like to personally welcome you back should you allow us the opportunity to showcase what we are truly made of. Thank you for your sharing your concerns and please feel free to reach me directly as I would be happy to make things right. Regards, Lisa Marthaller Senior Sales Manager

"A great place to stay"

5
l0rendaa, Lethbridge, Alberta 03/04/2017

Friendly staff, clean, comfortable rooms, and great food. We come to Calgary every year for a baseball draft and stay overnight. The Port o Call does not disappoint. We are happy to make our reservations with them.

"Totally depends on purpose of visit"

4
shshmex, Huatulco 24/11/2016

The hotel is past glory. The waterpark is totally vintage. The rooms are comfortable but tasteless. Now, I stayed at the hotel because of a meeting, which made sense. It is close to the airport (free shuttle). It is close to a decent size shopping mall (Sunridge). I prefered having my meals elsewhere, since I do not enjoy breakfast buffet or hotel food in general. The bar is a good option for a more informal meal and a cool drink. Angela is most amazing receptionist I have ever met. She is very service oriented, interested, smiley and helpful. In general the staff is very pleasant and well trained.

"Perfect hotel and location "

5
User 24/11/2016

Stayed at BW Port O'Call for business. It was nice to be greeted with great smiles. The hotel lobby is very nice. My room was large and very clean. Ordered room service. It was quickly delivered and meal was good.

"Greatplace"

5
crystalmY142DM, Medicine Hat, Canada 21/11/2016

Awesome amenities and comfort for people brining kids. Above and beyond along with great value. Pool area is fantastic. Staff is accommodating. Breakfast buffet is great so you don't have to leave the premises.

"Close to airport and highway"

4
867grantl, Vancouver, Canada 19/11/2016

The Port of Call was in Calgary when I lived here in the early 80's. It has been very tastefully up dated. The restaurant was good for both breakfast and dinner, and the prices are very much in line compared to some on the other hotels in the airport area

"Nice surprise!"

4
User 02/11/2016

We stayed in the honeymoon suite. A very comfortable and spacious room! The staff in this hotel are awesome, from the front desk to housekeeping, everyone we interacted with was so friendly and helpful. We ate at the restaurant and the service was fantastic and the food was delicious! We did hear airplanes (to be expected from an airport hotel) but it was not as loud as we expected it to be. The only complaint is there was only sheers on the windows and would have appreciated black out curtains to get a bit more sleep.

"Calgary Trip"

4
Dennis F, Vancouver, Canada 02/11/2016

Staff were very helpful and pleasant, bed was very comfy, Lounge was relaxing. We lived in Calgary for more than 10 years and have moved to BC in 2010, we never had any experience at this hotel whether it was for leisure or an event. Needless to say, we would definitely stay here again if we visit Calgary again.

"We stayed 3 nights in this lovely hotel"

5
GoddessoftheNorth016, Alberta, Canada 02/11/2016

Our stay was absolutely fabulous !!! The front desk people ( I'm sorry I cant recall your names ) go above and beyond !!! They pay close attention to details and always remembered our names when they spoke with us !!!!! Our room was spotlessly clean and fresh. The pool is outstanding!!! We ate several times in the Sky Harbour Restaurant, with the fabulous buffet available for any meal. We had the pleasure of meeting Ravi at the restaurant and he personally attended to our every need !! Ravi we love you !!! Our nine year old boy also enjoyed his stay.... something for everyone !!

"Good Pub, great gym and pool"

5
User 01/11/2016

I stay here when I need to fly out of town. The amenities in the hotel are great, the rooms are always fresh. The heated underground parking is fantastic and reasonably priced. A must in a cold Calgary winter.

"Layover say"

5
User 28/10/2016

I picked this hotel because I have stayed here many times before and the staff have always been more that helpful. The hotel is always well decorated and clean, the beds comfortable. I will use this hotel again.

"Love this Hotel!"

5
User 26/10/2016

We stay at this fabulous hotel whenever we are in town. It is usually whenever we are preparing to fly out somewhere but have stayed here for a couples weekend. Friendly staff and clean spacious rooms!! I highly recommend it ??

"Port O'Call 1978"

4
banzai888, Calgary, Canada 24/10/2016

Was working at Chemex Labs (AB) Ltd since 1976 and was one of the original patrons of the pub and cabaret. We held many events at the Port including Stampede week and Christmas parties. Miss the Hot Irons and Popcorns cabarets! What a party in 1985. Just about drowned in the Jajuzzi suite. Sweet Memories.

"What a wonderful hotel!"

5
Joanne5502, Scotch Creek, Canada 24/10/2016

Our son ( and then future) daughter-in-law, planned their wedding to happen in your hotel. They also asked for a block of rooms for guests. Well we were in those rooms this last week-end. Although we had a small problem with the main door on our room they quickly dealt with it and were so very good about it. I thank them so much for that. As for the rest of the hotel it was just amazing and can't say enough good things to say about it. The bed was so comfortable, the water park and downstairs pool/hot tub/steam room were wonderful. I even went down all slides. We went to the bar and shared natchos/calimari with our son which were delicious! and 3 mornings in a row..we would eat breakfast in your cafe. Virginia was very good and made us feel at home there.. many kudos to Virginia. Will add a pic of herself and I..she was so good to get her pic taken with me.If I was to offer any suggestions it would be to hold onto Virginia, shes a keeper! :-) Also the staff on the front desk, they were so good as well. We sure hope we get to stay in your hotel again and we are so happy our son and wife chose your hotel for their wedding.Thank you all so very much for the great hospitality and the wonderful service.

"Business trip - 8 night stay"

4
User 24/10/2016

Just returned from a 9 day stay at the Port O'Call while working nearby for business. Location was good for me as I was working fairly close by, however there wasn't much else close by in terms of amenities. the room was large with a nice big comfortable bed. Sleeping was never an issue. Close to the hotel yes, however no issue with plane noise. Breakfast was very good - the continental an offer was more than sufficient for a good start to the day, if a little cold on a couple of days. Reception staff was helpful and attentive. Used the airport shuttle bus once which runs once an hour for free, a nice touch. The Jets bar does really good chicken wings with a nice offer on during some sporting events. Fairly good beer selection as well. Only ate in the restaurant a couple of times due to other commitments, but found it to be good food. Large selection too. Never tried the pool area so can't comment, although I had feared the reception area would be overrun with kids, which it wasn't I was pleased to find. Overall a good stay - hotel looks a little dated from the outside however when inside it does all it needs to. Some extra storage/hangers would help though for the likes of myself who is staying for a number of nights. Big comfortable bed though was a bonus. I'd have no problems recommending this hotel for anybody travelling to the area for business for a few nights.

"great for the family"

4
User 19/10/2016

pertty nice place kids loved the water park room was clean staff was nice wifi was acceptable (as an IT professional this is a hot button for me) NO free breakfast! well i guess it cant be all good . .

" Ministry ambassador "

5
steve r, Sylvan Lake, Canada 19/10/2016

Stayed overnite Great accommodation. Love underground parking. Organized a hot breakfast 10 people. Great meal. Room was okay. Catering (Anne) our hostess was perfect Virginia in catering was helpful and an asset.. Reasonable price

"Excellent hotel"

5
GMHO2012, Kamloops, Canada 18/10/2016

We had a large room with a king bed and sofa. The bed was very comfortable. The room was nicely decorated. We appreciated having an extra sink outside of the bathroom area. The countertops were modern-looking. Airplane noise was very minimal. Front desk staff were very helpful. We didn't have a chance to use the hot tubs but it was nice to know that there were two spa areas. They both looked inviting. There were a few restaurant options although no continental breakfast. The hotel was very easy to access when we arrived from the north (Deerfoot Trail) and it was very easy to find our way west along Stony Trail when we departed.

"Awesome Fun, but cold pool! "

5
User 17/10/2016

It was a wonderful experience. ALL the staff are friendly. The room service was great! Super clean! The pool is great fun. The only draw back is the pool room itself is freezing. Going up the stairs to the slides you FREEZE! And the pool water isnt overly warm either. Used the hot tub a lot to warm up quickly. But other then that it was perfect!

"WEEKEND IN THE CITY"

5
Mark D, Banff, Canada 17/10/2016

Another good weekend in Calgary, kids love it with the water park and the optional second pool area. Nice to have underground parking and it is a great choice for families needing close proximity to the airport and shopping!

"Absolutely amazing"

5
BarbAWS, Frostburg, Maryland 16/10/2016

This is certainly the "best" Best Western I have ever visited. I would have thought it was much more upscale brand. The rooms were lovely. The service staff was professional and friendly. The dining room was extremely well staffed and the food was marvelous.

"Excellant Stay for families"

5
Shirlee25, Spruce Grove 14/10/2016

We booked a room at this hotel last minute and upon arriving we asked if we could get a room close to our son and his family. The staff were very accomodating finding us a room across the hall. We checked out the next morning but realized a couple hours later we would need rooms for another night so went back and once again the staff was able to get us in rooms similar to what we had after checking with cleaning people. The hotel has a water park and a kiddies pool as well as 2 hot tubs which we enjoyed. All the staff greeted you with smiles and went over and above to make our stay an Excellant one we would definitely stay there again when in Calgary Also free underground parking.

"Not impressed"

3
Colin S, Leduc, Canada 14/10/2016

Was not impressed that both nights of our stay there was a small child banging on our door. I complained the first night but nothing was done as it continued. There were someone wearing dirty shoes in the pool area and there is a sign that says "no shoes" and 2 hotel employees were looking at him but said nothing. There was a kid skateboarding in the lobby when we checked out but the staff said nothing

CKYoung1, General Manager at BEST WESTERN PLUS Port O' Call Hotel, responded to this review
Hello Colin S , Thank you for taking the time in posting your review during your recent stay at our hotel . Every Guest Every Time is our action to ensure the comfort of all of our guests as one of our commitments to the brand and our valued guests. we do take all concerns seriously , upon further investigation I've learned that the guests near your room had a toddler whom inadvertently had disturbed you on one occasion , Our Rooms Manager did the "right thing " upon your checkout . Please accept my sincere apologies for the other distractions that may have added to you not having a positive experience with us. I will be reviewing feedbacks with our team in order to learn and improve our processes . Your Caring attitude and great intentions are much valued and appreciated. Look forward to your return to us very soon. C Young , General Manager

"Excellent choice for extended trips"

5
Garry M, Calgary 13/10/2016

We were booked on a very early flight so we stayed overnight and left our car there. VERY REASONABLE!! They have bus shuttle to and from the airport. The return shuttle was too long of a wait so we took a cab ($25.00)

"Best Hotel by the Airport"

5
Jenni_751, Lac du Bonnet, Canada 13/10/2016

We loved our one night stay at the Best Western Plus Port O' Call hotel. We booked the room on air miles so it was even FREE. The rooms were very large and comfortable and clean. The pool was a very big hit with my girls. Two waterslides and lots of other fun places to swim. We really enjoyed our stay and will be back when we pass through Calgary again.

"Great stay at this hotel"

5
AlbertaMilly, Alberta 12/10/2016

I have to start by saying that our first night at this hotel was a bit disappointing, due to smoking in an adjacent room. When we complained the following morning, it became evident why this is a highly rated hotel. Both staff person Robin and the hotel manager took our concerns very seriously, and went above and beyond to make sure the balance of our stay was exceptional. Problems and issues occur at every hotel...the difference is how it is handled. My husband and I left with a high regard for this hotel, and we will definitely be back.

"Great Value"

5
Rick H, EDMONTON 12/10/2016

Spent 2 nights at the POC hotel and was pleasantly surprised with the accommodations. The check in was quick and the staff were friendly . My room was spacious and very clean , and even though the hotel is located close to the airport , the noise from aircraft landing and taking off was minimal. I was on the 6th floor and really didn't notice most of the time. The fitness room was a 6 out of 10 ( one pce of equipment was out of order ) , but the large steam room was great , with a large supply of towels on hand in the change room. I didn't use the pool , jacuzzi or water slide , but the entire area was clean and looked enticing. All of the staff were friendly and helpful and made my stay all the more enjoyable. Room service was quick as was the service in the restaurants located in the hotel. Parking is available outdoors or in the hotel parkade underground. I would definitely stay at the POC again and would recommend it to my friends.

"Very recommandable hotel"

5
Always_0n_trip, Nauheim, Germany 11/10/2016

We stayed in the hotel for one night before picking up our camper for a longer tour through Canada. They picked us up at the airport, transfer is every hour on request. The hotel is located in the vicinity of the airport, not downtown. Check-in went ok. We had two rooms and both were very spacious and clean. Bathroom was ok too. They are providing parking lots for free. We had dinner and breakfast in the hotel, as no other restaurant was close by in walking distance. The dinner was very good including service. Also the breakfast was very good, no only offering the standard american breakfast, but also fruits, cereals and others. They do have a large swimming area inside the hotel, mainly for kids entertainment. We used the pool in the basement instead, which was also very good. All in all, no complaints, a hotel was all amienties, a very good restaurant and an excellent service at a reasonable price.

"Excellent choice, convenient to Calgary airport"

5
Carol F, Toronto, Canada 07/10/2016

Nothing missing at this hotel! Loads of amenities here! They have everything you might want in a hotel, including clean and comfy beds. We took advantage of their airport shuttle service and were given late checkout privilege. Room rate was quite reasonable too. We especially recommend this hotel for families and seniors....also a good choice for business overnights.

"Good Hotel Near Airport"

4
TravelNotTourism, Saskatchewan 03/10/2016

This hotel is within a short drive of the Calgary airport, located in the NE of the city. VERY enthusiastic welcome. The room, which was very clean, included a microwave and bar refrigerator. There is a separate sink and mirror located outside the bathroom, which would be very convenient if the room was being shared by two or more persons. There is a large indoor parking garage. Besides a "water park," with pool and hot tub, there is, on the basement level another hot tub and small pool with various kinds of exercise equipment. The "water park" may at times be awash - pun intended - in children, so the basement level can be quieter. I had two disappointments - I found the mattress FAR too firm for my comfort, and although the desk chair in the room was comfortable, neither of the two upholstered chairs were.

"Great Hotel for a Family"

4
ZARA78, Canada 03/10/2016

We stay at the Port o Call every summer because our children love the waterpark. Rooms are spacious and beds are nice. This hotel is very close to lots of restaurants and Cross Iron Mills. I'd recommend it!

"No Hot Water!!!"

1
buptin, Sydney, Australia 02/10/2016

Right after checking in last night my partner took a two minute shower before the hot water completely ran out. I had to have a cold shower before bed and even when I got up this morning the water was still cold.

"Excellent service!"

5
bogeeah, Calgary, Canada 02/10/2016

Had a birthday sleepover for my daughter. Everyone was patient with the kids, courteous, and the facilities were great! Rooms were clean and the staff were awesome. Nice to see management around as well.

"Wonderful place for families"

4
Shirleen B, HARVIE HEIGHTS, Canada 30/09/2016

This is our 4 th time to stay at the BW Port O call. The water park is great for the children ( ours are ages 9 & 6). It gets very busy but the kids love it. We only live an hour away, but coming to this hotel is their special treat. They like it that much. The staff is very friendly and accommodating. The room is always clean. The beds are comfortable. Altogether you can't go wrong.

"Great Stay nicely renovated suites"

5
hopingnikkita, Calgary 28/09/2016

Stayed here with my daughter. The staff is welcoming and friendly. Rene at the front desk is a fun and fantastic person. He went out of his way to make sure that we were settled and had everything that we needed. Fantastic tubs in the rooms and the double sinks were a blessing for two women getting ready in the mornings. Large rooms and comfy beds. I will definitely be back if we need a place to stay.

"Always feel taken care of!"

4
User 27/09/2016

I usually end up here once a year. The service is always great. The food selection is great and at reasonable prices. The wings are fsntastic at Jetz Bar. There is also many food options nearby. There have been some renovations since he last time I was here. The tooms can use a bit of a facelift but overall it is clean!

"Excellent place to hang your hat"

5
William John D I, Medicine Hat, Canada 26/09/2016

Excellent place to stay when in Calgary on the way out of the country or just arriving back in the country. My wife and I have stayed at this hotel several times and the quality of the product and the service are always top notch.

"Great Family Hotel"

5
Colette A, Barrhead, Canada 23/09/2016

We can in late at night because the other hotel we booked did not have parking for our family vehicle. We were offered a room right away and to our delight the hotel had a waterpark. The kids were so excited!!! We were very thankful! :)

"First Class all the way"

5
Terrance B, Seattle, Washington 21/09/2016

This hotel and its staff are amazing. First class food, service, rooms and accommodations. They could not do enough for us. Amazing all the way. From the moment I checked in to the checkout everything was done with great care to make our meeting and conference go smoothly.

"Great hotel, pull out couches need to be replaced"

4
Sabrina H, Jasper, Canada 21/09/2016

I love staying at this hotel with my family! We have three little girls and they love it there! We stayed in their nicest room (the suite) last time but have also stayed in the 2 queen room before too. Breakfast is awesome for the price!! The pool is great, staff is wonderful. The room was nice and clean. The only issue we had was the pull out couch. We have stayed at a lot of hotels and we expect a pull out couch to be a little uncomfortable because it's just a pull out couch but this one was painful! It was the worse pull out couch I've ever laid on and desperately needs to be replaced! I almost slept on the floor but ended up putting the couch back together and just squishing on there to sleep the first night. Staff took care of me for the next 2 nights and provided me with something more comfortable. It seems like the hotel is aware of how uncomfortable they are so I don't understand why they don't replace them or at least leave a memory foam on them so they are bearable to lay on. Everything else was great! We love this hotel... just really hope they replace those couches!

"Incredible!"

5
rbarsalou, Red Deer, Canada 19/09/2016

This hotel was so clean and modern. Beautiful view of nose hill park too. The water park was so awesome to top it off! I will definitely be back! The staff were also very friendly and professional. You could hear some of the airplanes taking off but it did not bother us or our baby at all.

"Excellent Hotel "

5
User 13/09/2016

Spent a night here while on vacation with the kids. Good, clean hotel. Staff were very pleasant and helpful. Waterpark is excellent and tons of fun, 11yr old and 4yr old loved it. Breakfast is not included, other than that I thoroughly enjoyed this hotel.

"port o call inn calgary. Great hotel near airport"

5
andre h, Calgary, Canada 13/09/2016

I like to use Port O Call Inn as my last stay in Calgary before I return home. I usually stay 5-6 days because of the large balcony I reserve because it gives me space and a little bit of home feel. the rooms are always clean, fresh and comfortable. The internet connection has improved greatly without problems. The Jet bar / lounge is great and the food is as well. It Is close to everything I need and if I need to get south, Deerfoot is nearby. Great staff and always ready to help with results. I don't go anywhere else but here...

"Water slide"

4
Veronica H, Lethbridge, Canada 13/09/2016

This was a pleasure trip for my grandsons and I. Easy directions, great water slide. Breakfast buffet looked good however, was packaged foods that do not work with allergies. Staff was very nice from room staff to front desk.

"Wonderful hotel! "

5
SparkySprite, St. Albert, Canada 12/09/2016

My husband and I visited here for a 3 day weekend. We stayed in a king suite, with a delightful Jacuzzi tub. The shower had body jets and was very spacious. The bed was extremely comfortable, and we loved having such a nice sitting area in which to read or watch the large flat panel TV. Given the location of the hotel the end of the runway, you would think that the room would be noisy. But it wasn't at all noisy we slept very well. The waterpark was a blast, I had a great time on the waterslides. What a great place for a family to get away for the weekend. What some people didn't realize, is that there was another smaller swimming pool located next to the fitness center, which also had a hot tub. So there really is a good variety of activities at the hotel for both families and couples! The staff were very friendly, and helped make our stay very enjoyable. The parking was free, and plentiful. The restaurant offered a fantastic Sunday brunch. We will definitely be back to stay at the Port O Call in Calgary! My only regret in our stay at the hotel, was that we left soda and cider in the fridge, because we were in a hurry to check out. I hope somebody ended up enjoying it!

"Excellent Hotel"

5
Neil K, Edmonton, Canada 10/09/2016

Wonderful hotel and always clean and staff is very professional. The waterpark is amazing and the restaurants have excellent food. Overall a very very good hotel. Whenever I stay in Calgary this is the hotel of choice

"Comfortable and spacious "

4
Josefina R, Richmond, Canada 07/09/2016

This is an older property with renovations to a portion of the hotel. Request for rooms on the tower side. Convenient underground parking with room key access. Only things not working in the room was the bathroom exhaust fan nor the blow drye