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Best Western Plus Hotel Calgary Centre Inn, Calgary

4.0/5  - basé sur 452 notations.
3630 Macleod Trl S, T2G 2P9, Calgary, Canada - See map

Location isn't everything, but it's a big part of what keeps guests returning to our spacious, stunning Calgary hotel. Hotels in Calgary come in all shapes, sizes and prices, but none can compete with the low price and convenience of ours. The Best Western Plus Calgary Inn is located five minutes from the city center and downtown. With the TELUS Convention Center, BMO Center and the Scotia Bank Saddle dome, home to the Calgary Flames, only a two minute drive away, everything guests need are right outside the door. When shopping for perfect Calgary hotels, look no further. The size and quality of the rooms are superior. However, it's the famous Best Western Plus brand and our free breakfast we provide to all guests that really makes us stand out. Enjoy a daily buffet of steaming hot eggs, sausages and pancakes, fresh fruits, sweet pastries, yogurt, hot and cold cereals, and 100% Arabica coffee and chilled juices. Whether in town for business or pleasure, it's easy to carve out some time to check out the local hot spots. For hotels near Calgary Stampede, Talisman Center, Glenbow Museum, Heritage Park and the Chinook Shopping Centre, look nor further than the Best Western Plus Calgary Centre Inn. It's easy to spend a day touring the Calgary Zoo, checking out the fine dining options, or going to a special event. The Best Western Plus Calgary Inn is also a short drive to the majestic Canadian Rockies. Business travelers are especially fond of our Calgary hotel. You'll have everything you need to take care of business, as well as plenty of extra amenities and the best in service. Every guest deserves to find their home away from home, which is exactly what The Best Western Plus Calgary Inn delivers. Friendly service and cozy, spacious rooms are waiting for you. Nowhere else in town will you find such a delicious, free breakfast along with the best location in Calgary. Book your next room at Best Western Plus Calgary Centre Inn.

Best Western Plus

Hotel Calgary Centre Inn

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Hotel advantages

  • Onsite laundry
    Onsite laundry

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 446 guest reviews
NOTE ISSUED
Excellent
156
Very Good
189
Average
74
Poor
13
Terrible
14
REFER TO NOTICE
Business Business
121
Couples Couples
119
Family Family
155
Friends getaway Friends getaway
31
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"NIce Staff, Clean Facility"

5
11/09/2018

Great stay, staff friendly, the breakfast was hot, not bad for someone who doesn't eat eggs and bacon. Would recommend this hotel, easy to get around, lots of parking and restaurants around the hotel.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
I am happy to hear that you had a great stay. From start to finish we want to provide our guests with the best possible service. This includes our complimentary breakfast that has options for everyone. Next time you are in the area we hope you choose us as your home away from home. Alnoor Lakhani General Manager

"Excellent value "

5
07/09/2018

Our room was large and well equipped. The bathroom was rather snug but nevertheless everything worked well. Helpful staff on reception. My husband enjoyed heated swimming pool and Jacuzzi. Dinner in the in-house restaurant meant we didn't have to drive anywhere. The hot and cold buffet breakfast had a vast range of options. Enjoyed being able to have a bowl of oatmeal porridge with almonds and sultanas as toppings. Our friend loved the waffle with maple syrup and whipped cream. Very enjoyable stay.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
I am so glad that you enjoyed your stay. We are committed to making your stay as wonderful as possible. It sounds like you had many opportunities to enjoy all the amenities we have to offer. From the pools to the breakfast we want to take care of you. We hope to see you again in the future. Alnoor Lakhani General Manager

"Lack of Maintenance"

2
30/08/2018

We booked a two room suite with a jacuzzi tub, the most expensive suite offered. There wasn't enough towels or pillows in the room when we checked in to accommodate the four people booked in our reservation. Carpets are worn and stained. This is the first hotel in a long time that I told my kids to keep their shoes on it. My son tripped on the jacuzzi edge piece that has lifted and cut his toe open. The sofa bed needs to be replaced as it sags in the middle. Dirty and sagging pool room furniture. Cigarettes in the pool. $200 for the night. ?? I definitely expected more at that price point.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at 403-287-3900 and ask for the general manager. We want to do everything possible to make this right. Alnoor Lakhani General Manager

"Great place to stay"

4
27/08/2018

Had a wonderful stay, even extended it an extra night. Rooms were comfortable, pool and hot tub great for the kids. Front desk staff, especially Don, was amazing with helpful suggestions and good advice. Took the train to the zoo on his suggestion and we had a great time

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for taking the time to review our hotel. We work hard to make sure that every guest has a fantastic experience. I am glad Dan was able to help you with suggestions and advice. I also hope that you had plenty of opportunities to enjoy our amenities including the complimentary breakfast. Next time you are in the area we hope to see you again. Alnoor Lakhani General Manager

"Very LOUD and dated"

3
25/08/2018

The location is situated in an industrial area and it wasn't too far from the downtown area. The building needs some renovations. Not sure if it's the walls that may be thin but i found it to be extremely loud in my room on the 4th floor! The 4th floor is the highest floor, but it always sounded like there were loud footsteps above my room when there was nothing above me. The cleaning staff were extremely loud with anything they were doing, cleaning, walking, using their storage room, and pushing their cleaning carts. I was in my room for quite some time during the day. Therefore, it became quite frustrating because all I heard the entire time were loud banging on wall and floor sounds. The wall between the bed and the bathroom wall constantly made loud noises and rattling sounds. The swimming pool was ok. Better than nothing! The breakfast was excellent! Another excellent goes to the front desk guy, Dan the man, the evening man! I swear he doesn't take a day off!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for taking time to review our hotel. I appreciate you letting us know how loud the hotel was during your stay. We want to make you as comfortable as possible and are always looking for ways to improve to do that. Dan is an incredible addition to our staff and I am happy you were pleased with his service. Next time you are in the area we hope you will choose us again. Alnoor Lakhani General Manager

"Good Location"

3
17/08/2018

Stayed here based on location and it was perfect for that (based on where we had to go the next morning). Room was clean and comfortable albeit with a bit of a stale smell (that did go away once I started circulating the ac). Breakfast was pretty dismal but I also find BW pretty hit and miss on breakfast. (Oatmeal was really lumpy, baked good dry etc). That said I would stay here again as there aren't a lot of hotels in this area and the price was decent enough for where it was located.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for taking the time to review our hotel. We love hearing what our guests have to say and looking for ways to improve. We take great pride in taking care of our guests and I appreciate you letting us know about any room issues and breakfast. We are committed to improvement and we look forward to the next time you are in the area. Alnoor Lakhani General Manager

"Great location, clean and friendly staff"

1
07/08/2018

We had a great stay at this hotel. It was clean and the beds were comfortable. The reception staff were friendly and welcoming. The surroundings were a bit industrial (the LRT runs right behind it), but it was a great, central location. The breakfast was delicious with lots of variety of food and plenty of seating. It was very reasonably priced for all that it had to offer.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Our goal is to create a relaxing oasis for all our guests. I am glad to hear that you had an enjoyable stay. We want to do everything we can to help you. I am also pleased that you were able to have our complimentary breakfast. It is important to us to start our guests off on the right foot every morning. We hope to see you again. Alnoor Lakhani General Manager

"AB 2018"

4
30/07/2018

We have stayed at this property each time we visit. Very consistent quality and service. Central location, great dining close by and guick access to major routes to local attractions. We will stay here again on future trips.

"Excellent service"

5
27/07/2018

Hotel location is great. Super close to the Stampede but not too busy hotel. All the staff are welcoming, serving and smiling. Anything you need, they will help you with. I've been using this hotel for many years in a row and the simpleness of things won't make me go anywhere else.

"Good location for the Stampede"

3
16/07/2018

Being only a 20 minute walk from the Calgary Stampede showground, this hotel has a great location. The hotel rooms are clean but tired and would benefit from an update; some are smelly smoking rooms and (like us) you may be allocated one whether you want one or not; the rooms at the front suffer from the noise of the 6 lane main road and the construction work that is going on all around; in our room, the air conditioning unit was very loud as was the fan in the bathroom. There did not appear to us to be anything useful near the hotel like banks, bars or restaurants. But onsite parking was plentiful (back and front) and free. The man on reception when we arrived was very helpful in giving us a map, showing us where things were, and recommending somewhere to eat/drink. Another reception man brought us up a bottle opener when we found our room didn't have one. Thank you to you both.

"Very friendly and very accommodating!"

5
01/07/2018

Our family of four stayed at this Best Western Plus location for 2 nights the end of June 2018. All of the staff were very friendly but the two employees who stood out the most were Clay and Dave. They went above and beyond for us, making sure we were comfortable and happy with the room. I would highly recommend this hotel to anyone, outstanding service!

"Family Visit "

5
26/06/2018

Upon our arrival “Dan” greeted us with friendly welcome service. He provided us with information to local restaurants for that evening. And directions to the Calgary Zoo for the next day. This hotel was clean. We had 2 rooms beside each other, as requested. All staff were friendly. Pool was awesome. Breakfast was very good. We would definitely stay here again.

"Thank you for helping me out"

4
15/06/2018

Ended up staying here after another hotel that I booked at was unable to accommodate my powerchair. This was a pleasant and welcome surprise after a bit of a distressing experience elsewhere. Check in and check out was fast and friendly. The room was a good size with a queen bed. Very easy to move around in. The bed was comfortable and a good height (some places I've been I've found the beds to be too high). The buffet breakfast was delicious. The only negative was that it was a smoking room but after everything that happened it was a minor issue. Would definitely stay here again.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
I am so sorry for all the trouble you went through. We do our best to accommodate all our guest's needs and we are happy that we could help with such a difficult situation. I do apologize that there was not a no smoking room available. Our complimentary breakfast is a wonderful way to start your day and I am glad you had a chance to try it out. Any time you are in the area we are happy to serve you again. Alnoor Lakhani General Manager

"Perfect stay"

4
10/06/2018

Check in and out were flawless. We were treated so well in fact the clerk even asked if we needed any help with dinner destinations. We already had plans but it was a nice gesture. The hotel is a bit tricky to get into if you are coming from the north. The entrance is just before the tracks behind the hotel and is easy to miss. The room was in great shape, everything worked and it was clean. The self closing bathroom door was a pain but we got used to it. The breakfast was your typical Best Western Breakfast but it was good. There is construction going on next to the hotel but it didn't seem to effect much except the sidewalk being closed. All in all, we would stay here again for sure.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for taking the time to review our hotel. We are always looking for ways to improve our guest's experience and we greatly appreciate the feedback. I am glad our staff was friendly and helpful. We believe that the most important meal of the day is breakfast which is why we will always provide a complimentary breakfast. We look forward to seeing you during your next stay. Alnoor Lakhani General Manager

"Right in the middle of all the action!"

4
05/06/2018

25 minuets from the Calgary Airport, really easy to get too, close to all types of restaurants and shopping malls as well as just a few blocks from Stamped Park. Lots of parking, very clean and really nice staff!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
When you come to Calgary, action is a package deal. With so much to do so close to the hotel you will never be bored. Amid all this we take care to house a relaxing environment for you. The only thing you need to truly enjoy Calgary is a restful night's sleep and a free breakfast to start you on your day. Both of which we are proud to offer. Next time you are in the area we hope you make us your home away from home. Alnoor Lakhani General Manager

"trip to otafest"

4
22/05/2018

i wasn't in the hotel much but when i came back from being at otafest the whirlpool was nice to relax in and the bed was excellent to sleep in one of the best hotels i have been to if anything else the hot breakfast is well worth it

"Decent hotel, and decent price"

4
18/05/2018

Nothing too fancy, but it offered good service, friendly staff, decent rooms and even a pool and fitness area for a fair price. It's close to downtown, but wasn't a noisy stay by any means. I'd definitely stay again.

"Excellent quality, best value"

5
04/05/2018

Always stay at this location when coming to Calgary. Staff is helpful. Location is excellent. Rooms clean and bed is comfortable. Highly recommend. Breakfast is decent. Especially like the oatmeal. Thanks!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are so happy to see you returning so many times. I am glad to hear that our staff is helpful, and you've been able to utilize our location to your advantage. Clean rooms are an absolute must when it comes to hotels and we make sure that rooms always are. The complimentary breakfast is a favorite amongst our guests and I am glad you got to enjoy it. We look forward to your next stay. Alnoor Lakhani General Manager

"Calgary Fan Expo Hotel Stay"

5
03/05/2018

Great location, close to all amenities, within walking distance of c-train. Hotel has a heated salt water pool, a kids wading pool, and a hot tub, plus a fitness centre. Looking forward to our next stay.

"Very good stay."

4
28/04/2018

Very good stay. Attentive staff. Would appreciate a microwave in the bedroom. Bedroom was clean and tidy. Breakfast was good. Fair price for downtown. Would like to spend a few night more over there. I would definitely go back.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for taking the time to review our hotel! We are always looking at ways to improve and we greatly appreciate your feedback on the microwave. During your stay we hope you had a chance to try our complimentary breakfast. We are so glad you stayed with us and hope to see you again soon. Alnoor Lakhani General Manager

"Very enjoyable stay"

4
11/04/2018

The hotel was friendly, clean and the staff very helpful. the free breakfast on both days was varied and filling, hot and constantly refilled consisting of eggs, sausage,breads cereal juices etc. Will definitely stay here next trip when in Calgary.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
I am happy to hear that our hotel met all your needs while you stayed with us. Our staff is committed to making your stay the best possible. I am also glad you had the chance to try out the complimentary breakfast. The nutrition and variety make for a great way to start your day. Our pool is the perfect place to relax after a long time and it sounds like you were able to use it to your advantage. We hope to see you again soon. Alnoor Lakhani General Manager

"Stay at BW+ Calgary Centre Inn"

4
09/04/2018

We enjoyed our stay. Hotel was quiet, clean, and comfortable. Staff we professional and helpful. Breakfast was good - pancakes or waffles, eggs & meat, etc. Excellent access to/from Repsol Centre for group event. Pool was great and clean and included a small wading pool for small children. Internet was a bit slow. Overall very good.

"Disappointing and scary"

2
26/03/2018

Did not feel safe as the big guy at the front desk asked strange questions as if he was casing us to determine when we'd be in our room. We felt that we had to take all our valuables out with us in the evening. Room and hotel are old (80's) ish and icky. Rooms at the back of the hotel are noisy because of trains passing every 10minutes.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at 403-287-3900 and ask for the general manager. We want to do everything possible to make this right. Alnoor Lakhani General Manager

"Enjoyed our stay"

4
16/03/2018

This hotel was clean and quiet, and had very good staff. Slept well, enjoyed the pool/hottub and the breakfast was very good. Free hotel breakfasts can be hit or miss, well this one is a hit. Food replenished frequently, hot oatmeal or cream of wheat (not instant) waffles, eggs, sausages, potatoes, bagels, breads, cereals, fruit, juices and more. Location was excellent for what we needed, would stay again without hesitation!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We always put extra effort into making sure our guests are comfortable. I am so glad when I hear this is the case. Convenience, service, and amenities are what set hotels apart. This is why we have poured so much effort into our complimentary breakfast. Extra nourishment for the day is always an important thing. I am glad everything was to your liking and our team looks forward to the next time you are in the area! Alnoor Lakhani General Manager

"So disappointing"

1
11/02/2018

My husband and I decided to go for a romantic night away and we were met with the jacuzzi tub plug not working so we couldn't use it at all, hardly any amenities (our fault for not checking but we at least expected in room movies) when we reported the tub not working in the morning, we were told to call back on Monday because there was nothing the staff could do about it.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this further with you. Please call the hotel at 403-287-3900 and ask for the Guest Services manager. We want to do everything possible to make this right. Weekend getaways are always a fabulous idea and our hotel wants to make sure they are doing everything they can to enhance that experience. Alnoor Lakhani General Manager

"Excellent stay great staff"

5
05/02/2018

We only stayed overnight, but the weather was so frightening and upon walking in, my young daughter and myself received a warm smile and welcoming attitude from the desk clerk hotel associate called Dan. He continued to go far beyond the call of duty. Room quiet and clean ... everything from our first step to check out it was wonderful!!!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
I am pleased to hear you had a wonderful stay at our hotel. Even in these frigid winter months we want to make sure your stay is warm and cozy. I am glad that is what you found while staying with us. Our staff is committed to our customers and I am glad to hear Dan went above and beyond. I hope you were able to try out our complimentary breakfast after your quiet and restful night. We hope to see you again soon! Alnoor Lakhani General Manager

"Quiet sleep between Macleod Trail and CTrain"

4
21/01/2018

Excellent front desk service who quickly got me into my room. We were in a king room and it was very spacious. One in convince was because the open bathroom door blocked the room door, the bathroom door had a closure. Could of be remedied during construction with a sliding door. The hotel was very clean Breakfast was fresh and the breakfast area was kept tidy.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
front desk staff was able to meet all your needs quickly and efficiently. I apologize for the inconvenience in your room and hope it did not cause too much trouble. Our complimentary breakfast is one of the many perks of our hotel and I am glad you enjoyed it. Next time you are in the area we hope to see you again. Alnoor Lakhani General Manager

"Excellent experience"

4
12/01/2018

Hotel staff and location were very convenient! The express check out was fantastic and they let me have a late check out. I forgot my toothbrush, and I called the front desk, a lady came by with a toothbrush and toothpaste!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Our priority at Best Western is to make sure you are as comfortable as possible. I am glad our staff was able to accommodate your needs during your stay! While you stayed with us I hope you had a chance to try out our hot complimentary breakfast as well as our free Wi-Fi. Next time you are in the area we hope you make Best Western your home away from home. Alnoor Lakhani General Manager

"Great staff"

5
10/01/2018

The staff really makes this hotel a great one . check in and checking out is smooth and helpful . the staff at the break buffet are very attentive and friendly . Mohammad and Bonnie are really great and good at there jobs . Victoria will make bacon if you request it .

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for reviewing our hotel. Our staff works hard to make sure our guests have everything they need. I am glad that is what you experienced at our hotel. Our complimentary hot breakfast is a Best Western special! I am glad you took the opportunity to enjoy it. Mohammad and Bonnie are wonderful, as are the rest of our team. I am glad Victoria was able to accommodate your needs. We hope to see you again next time you are in the area. Alnoor Lakhani General Manager

"Great staff , quiet clean rooms"

5
04/01/2018

This is one of a couple hotels we always stay at when in Calgary . Close to a great mall , easy to get to Spruce Meadows , lots of free parking available . Great free breakfast with hot food choices . Beds are always comfortable , rooms very clean . Staff is always friendly . Pool and hot tub are always clean

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for sharing your recent 5-star experience at our property! We appreciate your reoccurring business. Our team prides ourselves on providing top-notch service, so we are please to know that you found our staff to be friendly. Our customer service paired with a wide-array of amenities is the perfect combination for a relaxing, positive experience at our hotel. We are glad to know that you enjoyed the complimentary breakfast and pool/hot tub facilities. Next time you are in the area, we hope you will choose to stay with us again! Alnoor Lakhani General Manager

"Best Western McLeod Trail"

5
01/12/2017

Excellent amenities. Very helpful staff. A clean and pleasant ambience. Rooms are spacious and very clean. It is very near to downtown, so is an easy commute of Offices around that location. Good options for breakfast.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for your five-star review! We always appreciate our guest's feedback and we could not be happier that you took the time to review your stay. Our staff is committed to our guest's satisfaction so I am pleased that you found our team accommodating. Our property's location makes us the perfect destination for any traveler and our complimentary breakfast prepares anyone for a busy and successful day! We hope the next time you are in Calgary, you make our hotel your home away from home again. Alnoor Lakhani General Manager

"very friendly and clean"

5
28/11/2017

Love the friendly staff and victoria preparing breakfast was so friendly and the food great. Wish the area was open all day so you could get out of your room and just watch tv and go on internet in another setting.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for your 5-star review! We are so happy that you enjoyed your stay with us. We are committed to providing our guests with complimentary breakfast and we are so glad you enjoyed it! I am glad you found our staff friendly and welcoming. Thank you for the feedback regarding the breakfast room. We are always looking for ways to improve our hotel and will take that into consideration! Alnoor Lakhani General Manager

"Basic No Frills Stay"

3
22/11/2017

The hotel is a basic hotel for the passer through. The breakfast is hot, fresh and there is not shortage of food or options although I may recommend another garbage can for easier access when the breakfast room is busy. The rooms are a good size but the bathrooms could use a little love and the cleaning could use a bit of attention to detail (I wouldn't have allowed my dog to sleep on the chairs provided in the room...they were stained, "crusty" and overall disgusting). The best part of the hotel is the staff at the front desk. The one gentleman I spoke with on a few occasions was incredibly friendly and helpful.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for taking the time to review our hotel. A complimentary breakfast is a specialty of Best Western and we are so glad you enjoyed the stay! We will take an additional trash can into consideration. Thank you for your feedback regarding the bathrooms and cleanliness of the room. We are always looking for ways to improve our hotel and will be looking into that. I am glad you found our staff friendly and helpful. We hope to see you again at our hotel! Alnoor Lakhani General Manager

"Best Western stay"

4
30/10/2017

Hotel was ok. Not as nice as new upgraded ones but was clean and comfortable. The breakfast was not the greatest. Some pastry was old and the berries still frozen so stopped trying the food after that. Overall was a good stay

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for taking the time to review our hotel. We are pleased that you found it clean and comfortable. Thank you for your feedback regarding the breakfast. A complimentary breakfast is very important to us at Best Western so we will definitely be looking into this issue. We are glad you had a good stay overall. Next time you are in the area we hope you pick our hotel as your home away from home! Alnoor Lakhani General Manager

"Great location and Excellent Customer Service"

5
30/10/2017

I stay at this hotel frequently when travelling to Calgary on business. The front desk staff are extremely accommodating and always offer a smile and a warm greeting. So nice to feel so welcome when travelling on business. Rooms are clean, beds are comfy, and is a great value and location for the rate. Very close to downtown and Stampede Park. C-Train station is a close walk.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for your 5-star review! Our team is thrilled that you regularly visit this hotel and have been very pleased with the experience. It is very important to us that we provide top-notch service to all our guests because we understand that a smile can make all the difference. I am so glad that you have been able to take advantage of our location. We look forward to seeing you again! Alnoor Lakhani General Manager

"Very nice, convenient location"

4
29/10/2017

I liked this hotel as it was a great location for going to a Calgary Flames game at the Saddledome. It was also convenient to shopping centers and downtown. The bed was super comfortable. The room was clean. Not the best view, but it suited our puposes wonderfully. Staff was very helpful.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We appreciate you taking the time to share your experience with our team. We are devoted to providing exceptional service to our guests and always want our guests to leave feeling relaxed and rejuvenated. Our team is happy to hear that you enjoyed our rooms and found our hotel to be in a great location for the Calgary Flames game. We hope next time you are in town, you will choose our hotel as your home away from home again! Alnoor Lakhani General Manager

"average hotel in calgary"

4
21/10/2017

The staff is very friendly here and quick to help. The room I stayed in faced the train tracks and I did hear a lot of train noise throughout the night. The hotel has a good breakfast and parking is free.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for taking your time to review our hotel. We are glad to know that you found our staff friendly and helpful. One of the many perks of Best Western is the complimentary breakfast. We are happy that you were able to enjoy it during your stay with us. Due to the location relative to the train tracks you may hear some noise, but we hope you still had a comfortable stay in your room. Thank you for choosing us and our team hopes to see you in the future. Alnoor Lakhani General Manager

"Excellent"

5
21/10/2017

Our stay in this hotel was very good. The room was very clean and nicely laid out. We were only there for two nights. The room was nicely made up when we came back to the room after conducting our business. The breakfast was very good, but the coffee was too weak. lol

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Our team appreciates your time to review our hotel and are so glad it was a 5-star experience! Our staff works hard to make your stay enjoyable and keeping your room clean and put together is a key part of that. We are pleased that our complimentary breakfast helped start your day off well. We hope you choose our hotel on your next visit. Alnoor Lakhani General Manager

"With better shower this would be an excellent place to stay in Calgary”."

4
11/10/2017

Early October 2017 we stayed 2 nights in an Executive room with king-size bed. The room is very spacious with very good lighting. There is a coffee machine, microwave and fridge. The bed is very comfortable but the shower is very disappointing. There is very good, free Wi-Fi. The hotel has free parking and a laundry room (CAD 2,25 per load). Very friendly staff at the reception. Breakfast buffet is good.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for taking the time to share your recent experience at our hotel! We appreciate your insights about our property. Our team is delighted to hear that you had such a positive experience while staying with us. All of our in-room amenities and on-site facilities are designed to provide our guests with everything they need for an enjoyable stay. In addition to our various amenities, we strive to give our guests top-notch service to make sure their stay is one to remember. Safe travels! Alnoor Lakhani General Manager

"Awesome Staff"

5
08/10/2017

Dan and Mo went above and beyond to make our stay great. Dan saw what was needed and provided it without being asked, Mo had the equipment at a moments notice to help us with our stay at the hotel. The hotel is close to the center of Calgary, okay if you have a car, a 12 min walk to the LRT. Will stay here again on another trip to Calgary.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for sharing your five-star experience with our team! We are delighted to hear that your recent stay at our property was such a positive experience. Our team works hard to provide our guests with top-notch customer service, so we are pleased to know that Dan and Mo were able to help you and made your stay great. We look forward to seeing you again when you are in Calgary again. Alnoor Lakhani General Manager

"Awesome place"

5
05/10/2017

I love to book here to stay because the staff, location and amenities are wonderful. I have recommended to my family and friends to go there to sleep and love the breakfasts and their swimming area... as well as their beds and pillows are nice

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are so happy that you find our staff, location, and amenities wonderful! Thank you for recommending our hotel to your family and friends. We appreciate the five-star review. Our team is dedicated to providing our guests with everything they need for an amazing experience. We are glad that you had a chance to enjoy our complimentary breakfast and on-property facilities like our swimming pool. Our team is looking to seeing you again in the near future! Alnoor Lakhani General Manager

"Wonderful breakfast"

4
02/10/2017

I LOVE the breakfast at this hotel. Fantastic!!!!! Great place to stay and easy to get around Calgary. Room was clean and comfortable. Pool is also good!!!! Parking is plentiful at the rear of the hotel.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are pleased to hear that your recent stay at our hotel was a success! With on-site facilities like our pool and fitness center, you will feel right at home at our property. We are happy to know that you enjoyed our complimentary breakfast and you were able to get around Calgary easily from our hotel. Thank you for taking the time to share your positive experience with us. We truly hope to see you whenever you are back in the area. Alnoor Lakhani General Manager

"My time at your establishment"

4
02/10/2017

Hello, I was in town for a night for business as well as pleasure. Right from the process of booking the room over the phone to checking out after my stay I was impressed by the staff. I was arriving in town a little earlier than normal check in times and the staff was very accomodating in getting me into my room early . My room was clean and pleasantly decorated. The shining point to my stay was the counter staff for sure. Very professional, courteous and helpful. The host that booked me in was the same as for my check out. He was perfectly attentive to my needs, efficient and thorough. He also directed our conversation at check in to find out what my plans were during my stay in calgary and was very knowledgable as to some highlights for entertainment and places to eat. He was extremely pleasant to deal withand deservess praise for his efforts to represent your brand.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for sharing your recent experience at our hotel with us! We always love to hear from our guests and we are happy to hear that you found our front desk to be welcoming and helpful. Our team believes that it is important to provide our guests with an amazing experience from the start of their visit to the end. In addition to our customer service, we are pleased to know that you found our hotel pleasantly decorated and clean. We know you have a lot of choices when you book a hotel, but we are happy that you chose to stay with us and hope to see you again! Alnoor Lakhani General Manager

"Recommend staying here"

5
02/10/2017

...especially if you want to be the services and advantages of downtown Calgary without the downtown prices. The hotel was conveniently located for exit from Macleod Drive as well as walking to public transit for ease of travel to and from downtown. Everything about the room and the full, hot breakfast met our expectations. I'm a very light sleeper and heard the trail rushing by throughout the night, so if you're like me, be advised and ask for a west-side room. Thanks to a desk-staff recommendation, we ate at a nearby Korean restaurant one night--a good choice. We will probably reserve a stay here the next time we have business in downtown Calgary..

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Although our hotel is on the outskirts of downtown Calgary, we have great prices that make our property a great value! We are delighted to hear that your hotel room and the complimentary, hot breakfast met your expectations. We want our guests to feel relaxed and happy during their stay at our property. Our team knows how important it is to provide our guests with everything they need to have a successful trip. We appreciate you taking the time to share your recent 5-star experience with us. Plan on making us your home away from home next time you are in town for business. Alnoor Lakhani General Manager

"Stay at this hotel!"

4
01/10/2017

Very clean and awesome staff! Very enjoyable stay! great selection of breakfast items. Nice pool and hot tub. Very easy to find and lots of parking. Would highly recommend to friends, family and others!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
At our hotel, we know the best way to start off the day is with a hot breakfast. That is why we always prepare our guests delicious meals with as many options as possible. We are happy to hear that you found your stay enjoyable and that our customer service was awesome. Our team works hard to make every guests' stay a great one, so we always love to hear the positive feedback! We appreciate the recommendations to your friends and family. We hope to see you again very soon! Alnoor Lakhani General Manager

"Comfortable stay, great location"

5
24/09/2017

We've never been dissatisfied when staying at a Best Western Plus. Overall our room was comfortable, clean, and spacious. The staff was friendly and amendable. They had a great serve yourself breakfast (including hot porridge, and both waffle and pancake griddles). We had a slight nitpick which was dealt with immediately. The location was ideal with a nearby mall (Chinook) and movie theatre to the south of us, a great little Mexican Restaurant nearby, and downtown just 5 minutes north of us. My wife and I would gladly stay there again.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are pleased to hear that your wife and you had an enjoyable stay at our hotel! At Best Western, it is our goal to make our guests feel comfortable and happy. Our team is happy to know that you found your room comfortable, clean, and spacious. The complimentary breakfast we offer every morning is a guest favorite! We love to help our guests start their day off just right with a hot meal. Thank you for taking the time to share your recent experience with us and we hope to see you both again soon! Alnoor Lakhani General Manager

"Fantastic Service and Unbeatable Price"

5
22/09/2017

The hotel had absolutely superb service. The attitude of hotel staff was friendly, approachable, and always willing to help. There are great facilities on-site and nearby. This was all for less than $100 CAD a night, which is pretty much unbeatable these days. There is a transit station behind the hotel, but I couldn't hear anything going by throughout the day/night while inside.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for sharing your five-star experience with us! Our hotel staff is focused on providing our guests with everything they need for a great stay. We are always willing to go the extra mile to help our guests feel comfortable and happy during their stay at our property. I am glad to hear that you enjoyed our on-site facilities and hope that you took advantage of all our amenities. We look forward to seeing you again soon. Safe travels! Alnoor Lakhani General Manager

"Our Experience"

4
20/09/2017

The hotel was very neat; the people at the front desk were extremely helpful. My only advice would be to install grab bars around the bathtub for safety of all travelers especially the senior citizens.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We appreciate your feedback about installing grab bars around our bathtubs. Our team always likes to hear about our guests' experiences and recommendations to help improve our hotel overall. Other than our showers, we hope that your stay was a positive experience. I am happy to hear that you found our property to be neat and our staff helpful. Next time you are in the area, we hope you will make us your home away from home again! Alnoor Lakhani General Manager

"Breakfast!"

5
18/09/2017

We were in Calgary on Sept 13 and 14th. On the second morning my wife was disappointed that the breakfast buffet did not serve bacon. The wonderful lady cooking overheard and fried her up a plate of bacon. Made my wife's stay. Kudos to the staff! Thank you. Good hotel, wonderful breakfast.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We love to make our guests happy! Thank you for sharing this great experience with us. Our team strives to make each guest feel like they are right at home when they stay at our hotel. I am happy to hear that your wife and you enjoyed the complimentary breakfast and you got to have some tasty bacon to wake you up in the morning. We appreciate your feedback and hope to see you again soon! Alnoor Lakhani General Manager

"Great two night stay"

5
11/09/2017

Great comfortable hotel, with excellent friendly staff. Comfortable bed and great free breakfast included. Very close to Saddledome, where we were attending a concert and staff gave us helpful directions. Weather was good so able to walk down to it and back as only 20 minutes away. Easy parking, and breakfast had some great hot and cold choices and all hot dishes kept to a good temperature. The pancake/waffle machines were great. Only one downside were the pillows, too soft. One was not enough and 2 felt as if drowning in pillows. Décor good, although bathroom could do with a more modern upgrade. Would definitely recommend if want to be near Stampede grounds.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for sharing your five-star experience with our team! We are delighted to hear that you found our hotel to be great and comfortable. At our property, we want all of our guests to feel right at home. The various amenities that we offer throughout our property, like complimentary breakfast and free wi-fi, paired with elevated customer service will make each night at our hotel a relaxing one. We look forward to seeing you next time you are in the area! Alnoor Lakhani General Manager

"Comfortable and Clean Stay!"

5
05/09/2017

We stayed at Best Western for a weekend birthday getaway! We chose the Jacuzzi suite so we could relax. The room was very clean and comfortable. Staff were always there to help and were extremely friendly and had a positive energy. Free breakfast on the weekends until 11am, and 10am on weekdays which is perfect for people who want to sleep in! Great and convenient location being so close to downtown!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Happy birthday! We are delighted to hear that your birthday getaway was a success. Thank you for choosing our hotel for your special weekend. There is nothing worse than sleeping in and missing complimentary breakfast, that is why we keep our kitchen open a little longer on the weekends. We hope you enjoyed the various amenities throughout the hotel, including your in-room jacuzzi! We appreciate you taking the time to share your five-star experience with us and look forward to seeing you again soon. Alnoor Lakhani General Manager

"Wonderful al arou d"

4
02/09/2017

The front end night staff is the best I've ever met! The gentleman we had was so friendly and accommodating he had no problems filling out requests in a timely manner. The room we had was cozy and had a fantastic pillow top mattress with a special pillow for me from the man downstairs. Aside from the in room toiletries seeming to be in need of an update, everything else was perfect! The free hot breakfast downstairs is also really wonderful to have to start with and they do it perfectly!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are pleased to hear that our staff was accommodating and you found our level of service satisfactory. We appreciate your feedback on the toiletries and will take that into consideration while we are making future updates to our property. Our complimentary breakfast is a guest favorite and I am happy to hear that it helped start your day off just right. Thank you for sharing your positive experience with us and we hope to see you back at our hotel soon! Alnoor Lakhani General Manager

"Wedding trip"

4
01/09/2017

As soon as my wife and I walked in the door we were greeted with a friendly smile, and a helpful staff. We're not too familiar with Calgary and they were happy to show us points of interest within the city. the rooms are comfortable and clean, the maid services are good, the continental breakfast was very good, good location, lots of amenities. There is a pool and hot tub. The rooms have a fridge, microwave and coffee maker, I would recommend this hotel.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for taking the time to leave your experience at our hotel with us! Our goal every day is to provide a warm, comfortable, and relaxing stay for every single one of our guests. At our hotel, we know that various amenities like complimentary breakfast, in-room accommodations, and cleanliness make all the difference. We want all of our guests to feel right at home, even if they are miles away from their own home. We hope you will consider our hotel as your home away from home next time you are in Calgary. Alnoor Lakhani General Manager

"Great staff"

4
30/08/2017

Staff was very helpful in checking-in. I had made a mistake while booking and was afraid I have to pay extra for the room that day. BUt the staff was very helpfull, and they proved the room at the same price that I had booked online via third party. That was very helpfull of them.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
I am pleased to hear that our staff could help you! With Best Western, we always help when we can. Thank you for sharing your positive experience at our property with us. We always provide our guests with various amenities like free wi-fi and complimentary breakfast to make each experience at Best Western a positive one. We hope you will consider our hotel next time you are in town! Alnoor Lakhani General Manager

"Great stay"

5
28/08/2017

We stay here because of the location and friendly staff. The staff are helpful and smile. We can walk along trails and get downtown easily. Easy to get and great cab service whenever required. We will be back.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are delighted to hear that you find our staff friendly as we always strive to provide a welcoming environment at our property. Thank you for sharing your 5-star experience with our team. We look forward to seeing you during your next visit and like always, you will be greeted with a warm smile and a comfortable bed to rest your head. Alnoor Lakhani General Manager

"BW Calgary"

4
26/08/2017

Nice clean room with good breakfast. Friendly and helpful staff- would stay again if ever in Calgary- Super close to downtown and close to different outside food choices. Bed we're comfortable and love the refrigerator and microwave- Great value hotel that is near to almost everything!!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are delighted to know that you enjoyed the in-room amenities, like the refrigerator and microwave, at our property. It is important to our team that our guests feel right at home when they stay with us. I hope you found a variety of food options at our complimentary breakfast and were able to fuel up before a long day of seeing the city. Thank you for taking the time to write about your experience at our hotel in Calgary. We hope to see you again soon! Alnoor Lakhani General Manager

"Nice Stay"

4
25/08/2017

The hotel is very nice and staff is friendly and I really like there breakfast.The staff is friendly and the person in front is really helpful and how he satisfy my son's curiosity is appreciable.He also make our stay comfortable.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for sharing your positive experience about your recent stay at our property. Our complimentary breakfast is one of our favorite hotel amenities, as well. We know that a good breakfast starts the day off right. I am happy to hear that our front staff made your family feel welcome and comfortable. We hope you consider our hotel next time you are in the city! Alnoor Lakhani General Manager

"DISTRESSING OVERNIGHT STAY"

4
23/08/2017

This was a very nice hotel. A bit expensive for one night. Bed was comfortable, room was a nice size, breakfast was a nice selection. My one complaint of our room & it was especially pertinent to me, was that our bathroom door had a closer on it!!! These are found on your room door that would lead to the hallway. This made the bathroom door extremely heavy to open. During the night, I was especially distressed by it. I have major back problems & this door only added to my pain. So much so, that I wasn't able to eat breakfast the next morning.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
I am sorry to hear that the bathroom doors elevated your back pain! We want all of our guests to feel comfortable and relaxed during their stay at our property. Unfortunately, the automatic closing feature on the bathroom door is a safety feature and is in every room on our property. With that being said, I hope that the rest of your stay was satisfactory and you were able to enjoy the various amenities we have throughout the hotel. Thank you for taking the time to share your experience at our hotel with us. We hope to see you again! Alnoor Lakhani General Manager

"Great Stay"

4
21/08/2017

Enjoyed our stay at the Best Western Plus Calgary Centre Inn in Calgary. Got vacation off to a strong start. Gentleman at desk recommended great restaurant for dinner - Smugglers Inn. Dynamite. Pleasurable stay.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thanks for sharing your experience at our property! We are so glad to hear that we were able to help get your vacation off to a strong start. We always strive to provide our guests with efficient and elevated service. I hope that you enjoyed our spacious rooms and treated yourself to our complimentary breakfast to get your day going. Next time you are on vacation, consider us your home away from home. Alnoor Lakhani General Manager

"Wonderful and Restful"

5
20/08/2017

It was a great place and close to where we needed to be to run the Spartan Race. 8 Minutes away. Friendly hotel and very clean. I would use this hotel again in a heart beat. Very friendly check-in staff and service was wonderful.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We appreciate your five-star review and are glad to hear you enjoyed your stay at our property! Our team prides itself on providing our guests with top-notch service. I hope that you fueled up for your race with our complimentary breakfast and relaxed afterwards on your comfortable bed in your room. We look forward to seeing you next time you are in town! Alnoor Lakhani General Manager

"Great service"

4
20/08/2017

They were very friendly and had an excellent array of foods for breakfast. The only thing I'd change, is adding actual brown bread for toast. Aside from that, it was excellent. Also, when we arrived at midnight, they made sure the check in was quick so we could go straight to bed.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you very much for leaving your positive review and providing feedback on our complimentary breakfast options. We will definitely take your suggestion into consideration. I am glad that our staff was able to provide you with a speedy check-in so that you could get to sleep as soon as possible. Next time you are in town, please consider our location as your home away from home! Alnoor Lakhani General Manager

"Nice hotel in a declining part of town"

4
20/08/2017

The service at the hotel was very good. The amenities are up to the usual good Best Western standard. The only drawback, which is not the fault of BW, is the rundown look of the area. Otherwise, inside the hotel everything is great.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for your feedback about your recent stay. We are consistently working on improving our community and take your words to heart. We ensure a safe, restful and accommodating experience to all of our guests. The next time you are in Calgary, we hope to see you again. Safe travels! Alnoor Lakhani General Manager

"Great staff."

4
16/08/2017

The courteous staff make this hotel a great stay. The city needs to clean up the area across from the hotel but the hotel itself is very nice. The elevator could use an overhaul so that it would move faster but the staff were quick on the draw when it came to press the button to have it come down to pick you up if it was not waiting on the ground floor.

"Great service, clean room!"

4
15/08/2017

A group of friends and I stayed here for one night, which the gentleman at check-in started off on a high note! We don't remember his name unfortunately, but he was very accommodating and professional, willing to answer any questions we had. The room was very spacious and clean with comfortable beds. The pool and continental breakfast is very convenient! I would definitely recommend the hotel and would stay here again!!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for your five-star review! We will be sure to take your comment about the tub into consideration as we continue to improve our hotel in the future. Next time you visit, be sure to take advantage of our thoughtful accommodations including complimentary breakfast and free wifi. Safe travels! Alnoor Lakhani General Manager

"Good value for money"

5
13/08/2017

Good breakfast, friendly staff and clean rooms. Only suggestion is the tub could have been cleaner. Location is also convenient in South Calgary, close to many ammenities and a Tim Hortons. Would stay there again for sure

"Good hotel but was let down by one member of staff! "

4
10/08/2017

We stayed here so we could attend the Calgary Stampede which is a 15 minute walk away or it is just a short walk to the train station which also takes you to the Stampede grounds. The rooms are standard and the hotel has a lovely indoor pool and hot tub which we all used each evening after long days down at the Stampede. The staff on the front desk were very helpful especially Dan however we had the most terrible experience with the girl working in the breakfast room (think her name was Victoria). We were finishing off our breakfast at 10.10am and she proceeded to tell us and another group of guests that breakfast finished at 10.00am and we shouldn't be there. As this was our last morning and after a few issues with her attitude on previous mornings, when she huffed when we asked for milk refills etc this was the last straw. Not prepared to accept her behaviour any longer I decided to reminder her that we were paying to stay in the hotel and as breakfast was included in the price I would be finishing my breakfast. She preceded to say she was not paid to work after 10am so we told her to take it up with Management not with the guests. After breakfast we went to the front desk and reported her behaviour to Dan. I hope Best Westerns Management dealt with this matter as I would hate to think any other guest would be spoken to in this way. As a family we travel a lot and have stayed in lots of hotels and have never been spoken to or treated so badly by a member of staff! There was no on site restaurant where you could purchase lunch or an evening meal although there is a Tim Horton's and a McDonald just a short walk down the road. The hotel was expensive for what we got and the room was a little cramped for 2 adults and 2 teenagers with luggage, think if doing it again we would go Airbnb.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for your feedback regarding your experience at breakfast. We sincerely apologize, as this is not typical of our level of service. We appreciate you bringing it up to us during your stay, so we could immediately work to remedy the situation. This will be discussed with staff. We hope you will give us a second chance to improve your opinion of us, and provide you lodging for Calgary Stampede. Alnoor Lakhani General Manager

"Good Location access can be difficult going south on McLeod"

4
10/08/2017

The location is reasonably close to CLine (Light Rapid Transit) Also shopping and dining are also close. Staff are friendly and courteous. I enjoyed the pool and hot tub plus the in-room jaccuzi. The end.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for sharing your recent experience with us. We are pleased to know you enjoyed your stay. Many guests enjoy our rooms with Jacuzzi tubs. It's a great way to unwind after a day exploring the sights of Calgary! Our free wifi and complimentary breakfast are also top of mind, and set us apart in the area. Join us again the next time you are in Calgary! Alnoor Lakhani General Manager

"Average"

3
08/08/2017

Our family stayed here last weekend and while the front lobby looks great the rooms need some work. I found our room outdated, dark and musty smelling. The pool is small but ok for kids to get in and past some down time. I found the breakfast very busy for the small area where it's located and they ran out of everything including utensils. It was great for a short stay but I'm not totally sure if we would stay there again.

"Great location ... Pool needs work"

4
08/08/2017

Great location. Close to attractions like Heritage Park and to city center. Room Clean and Breakfast yummy with hot food and good selection of cereal. Pool needed a clean, but over all had a great stay

"Our stay"

3
08/08/2017

The hotel location is convenient for those needing access to the south of Calgary It is an older hotel and needs some upgrading but all in all a good overnight stay. Breakfast was good and the pool is very nice.

"Great experience overall!"

4
31/07/2017

I experienced no issue at all during all my stay. We enjoyed the pool on Friday night until it's closure, but the staff gave us an extra 15 minutes to enjoy it a little bit longer. It's relatively quiet on night time, so no disturbance. I will choose this hotel next time I go to the Stampede way over the ones downtown.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are so delighted that you were able to take advantage of our thoughtful amenities such as the pool during our stay and that our staff was able to accommodate you. We are happy to hear that we are your first choice of hotel when you return for the Calgary Stampede next year. Until next time! Alnoor Lakhani General Manager

"Best Value in Calgary"

5
31/07/2017

This property has all you would expect from a 5 star hotel. Check in, room comfort, breakfast and fitness/pool are all the best anywhere. Close to downtown, the zoo, hospital, shopping, restaurants and easy access and great parking. We had to make and emergency hospital trip to Calgary and needed 2 rooms for me and my daughters. I phoned late in the day - rooms booked immediately and caring and concerned staff greeted us for our 2 day stay. Felt like home!!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for your five-star review! It is wonderful to hear that our hotel's location suited you during your stay and that you were able to take advantage of some of the amenities that we offer such as complimentary breakfast as well as the fitness center and pool! See you next time. Alnoor Lakhani General Manager

"Good/Rough Excellent save!"

4
29/07/2017

The overall stay was very comfortable although the eggs in the hot breakfast tasted like powdered eggs and the bacon not cooked too well. The fruit selection was good though. When the residents in the room above were walking hard at 2am, I called twice before it was rectified and the party was evicted the next day. A suite on the top floor was then made available to me and that night was restful. The staff member Dan, went out of his way to rectify things so my stay would be more pleasant. A for effort!!!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for your feedback about your recent stay at our hotel. We are pleased to know we could quickly and efficiently rectify the issue you had with other guests. We always recommend guests bring issues like these to our attention immediately, as you did, so we can do everything to resolve the issue and let you get back to enjoying your stay! We appreciate your feedback about the eggs and bacon at the complimentary breakfast. We pride ourselves on offering this amenity to each and every guest, and will take your words into consideration. We hope you will join us again the next time you are in Calgary! Alnoor Lakhani General Manager

"Vacation"

5
24/07/2017

My first trip to Calgary. The location of this motel is excellent. Close to the Heritage Center, Calgary Tower and downtown. The staff was also very good. They went above and beyond to make sure we were happy. The rooms were clean . The breakfast was fresh and above average

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Welcome to Calgary! We are delighted to know you chose our property as your lodging on your inaugural visit to this wonderful city. Our location is great for those looking to explore Calgary, as well as those visiting on business. Thank you for sharing such glowing feedback about our staff, rooms and dining. We strive to exceed expectations, and it's rewarding to know those efforts do not go unnoticed. We hope to see you again soon! Alnoor Lakhani General Manager

"Our stay in Calgary"

4
19/07/2017

Nice location of this hotel. We could walk to the Stampede which we did for 2 days. Enjoyed using the LRT to get around. People in Calgary are very friendly and always willing to help when they saw we were looking for a certain place.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for taking the time to review our hotel! We have many travelers who stay with us to experience the Calgary Stampede. Next year, be sure to take advantage of the free wifi to share photos of your Stampede experience and fill up on our delicious, complimentary breakfast each morning. Safe travels! Alnoor Lakhani General Manager

"Excellent Introduction to Calgary"

5
16/07/2017

The front desk was very helpful from calling a cab to recommending a place for dinner. They were always polite, smiling and conversational. There were so many choices for breakfast. Traveling from the States they made us feel welcome and comfortable. The hotel made our Calgary trip!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for your five-star review! We are so happy to hear that our staff was able to assist you during your stay and that our hotel made your Calgary trip the best it could be. We do hope your experience was worth a return visit to our city in the future. Until next time, safe travels! Alnoor Lakhani General Manager

"Stampede Time"

5
16/07/2017

Second time we have stayed here, great people excellent location. If your attending an event on the Stampede Grounds can't be any better for location. You can take a three minute Taxi ride, the CTrain, or even walk without much effort.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are delighted to hear that we have earned a returning guest complete with a five-star review! Our location is truly perfect for experiencing the Calgary Stampede each year. Next time you visit, be sure to take advantage of the amenities we offer including free wifi and complimentary breakfast! Alnoor Lakhani General Manager

"Smoking in hotel,"

2
16/07/2017

They put us in a room on the first floor where they had put 5 smoking rooms next to us. Had grand children with us that have lung issues along with my own. Booked the room back in march and was never told this was a smoking room. First room appeared dark and dirty

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We sincerely apologize for your recent experience at our property. Although our staff was unable to move you to a room further from the smoking rooms during your first night due to the hotel being sold out, we hope the room you were moved to on the second night met your expectations. If you would like to discuss this further, please contact the hotel at (403) 287-3900. Alnoor Lakhani General Manager

"Concert at the stampede "

5
15/07/2017

Clean rooms, friendly staff, breakfast is included and its easy to get to the stampede grounds. Will definitely be back next time we are in town. This was our second visit this summer and both stays were enjoyable.

"staff is superb"

5
11/07/2017

Stayed here for 2 nights. Staff took good care of us, provided us with all the help we needed. The gentleman outside taking care of the parking lot was a gem. Thank you! The rooms are clean, there is free wifi, parking is free, it's close to downtown. Not much more you can ask for!

"Five Star because of Excellent Staff and Service"

5
07/07/2017

We stayed three nights and would definitely stay here again the next time we are in Calgary! We requested a king room with fridge and microwave and were okay with paying the additional cost for these items. The room was very large and comfortable with a comfy couch and very comfortable bed. The pillows were a bit too rounded and stiff for me. We requested to stay on the side away from the busy street and the room was very quiet. All staff were extremely friendly and helpful. The breakfast had a great selection of items with scrabbled eggs and sausage one day, the next day was cheese omelets and sausage and Tuesdays are scrabbled eggs and bacon days. The waffle maker with the strawberry and whipped cream was very popular, as well. Very helpful and friendly breakfast staff. When we had any questions or a small problem with the air conditioner, Dan was super helpful and quick to resolve any problems or questions we had. Overall a VERY comfortable stay and the cost was very typical for this area, considering the quality of our stay. Thank you to Dan and other Staff for their excellent service.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for your five-star review! We are so happy to hear that we have earned a return customer with our high level of service and accommodation. Our complimentary breakfast rotates regularly to provide variety for our guests and we also offer free wifi to enhance your stay! We hope to see you again next time. Alnoor Lakhani General Manager

"Calgary visit"

4
28/06/2017

Convenient to downtown, good value for 5 adults, friendly check in, nice lobby, good bed, good internet & very good breakfast.. Definitely will recommend this hotel to everybody for business travelers, leisure or vacation.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are honored to hear that you will be recommending our hotel to other travelers in Calgary! That is such a high compliment to us. You touched on many amenities that we pride ourselves on offering, especially that our location is truly an amenity in itself. Be sure to take advantage of free parking next time around! Until then, safe travels. Alnoor Lakhani General Manager

"Superior Front Desk service"

5
26/06/2017

Dan at the front desk is always a pleasure to deal with . Makes you feel like you are family/friends. Hotel was ideally located for all our needs, great stay every time. We've stayed here at this location many times and have always had a wonderful time

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for your five-star review! We are delighted to hear your compliments and that our hotel continues to make you feel at home in Calgary. The front desk makes the first impression, so we put our best foot forward having Dan interact with our guests. See you next time, Trevor! Alnoor Lakhani General Manager

"Most enjoyable stay"

4
21/06/2017

Spacious room, great location, large selection of hot and cold complimentary breakfast, free parking, free wifi, apples at the foyer for the taking. Good value for your $. The only drawback is the spring loaded bathroom door. Had to use a suitcase to keep it open. It also makes noise when opening and closing.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are delighted to know your accommodations were just what you needed when visiting Calgary! You address so many of our amenities, like free wifi, free parking, and complimentary breakfast. It is rewarding to know these amenities truly make a difference to our guests. Thank you for your feedback about the bathroom door. We are always looking for ways to improve our guest experience, and will take your comments into consideration! Until next time, safe travels. Alnoor Lakhani General Manager

"Nice breakfast"

4
20/06/2017

We stayed here for 2nights and it is worth it specially when your looking for a good quality of food.staff is accommodating and awesome. The room is quite outdated but it is clean and comfortable. Thanks

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for your review! We appreciate you sharing all things you enjoyed about your time at our hotel. We are sorry to hear you found the room outdated, and will take that into consideration as we improve the experience for our guests. We hope you will join us again the next time you are in Calgary! Alnoor Lakhani General Manager

"Stay for the Petroleum Show"

4
18/06/2017

Was here for the Global Petroleum Show. Convenient location to get there with light rail. - The free continental breakfast was better than average, the lobby needs an overhaul and one only elevator leads to wait. The stairs are not nearby.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for your review! We are happy to provide you with a convenient location near public transportation and complimentary breakfast. Alnoor Lakhani General Manager

"Great experience"

5
14/06/2017

Wonderful staff especially Dan at the front desk on afternoon shift. Everyone was so very helpful and pleasant and made our trip more enjoyable. The hotel was near all the places we had to go. Friendly and courteous staff.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are glad to hear about your five-star experience! Pair a great location with great staff and the overall experience is something you will want to return to. We look forward to serving you in the future! Alnoor Lakhani General Manager

"Convenient stay"

4
14/06/2017

I like being within walking distance to the Saddledome. We used to stay at the elbow river inn which has been gone for quite a few years now. The best western is conveniently close and like staying there for events at the Saddledome. We were drinking and walked back to the hotel. It was great.

"Good Location for Concerts/Stampeed"

3
06/06/2017

The hotel was located fairly close to the stampeed grounds and the Saddledome which makes it a good place to stay when attending concerts and stampeed. The pool was clean. Parking can be a bit of a challenge if the hotel is busy.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
For those looking to attend events in Calgary, particularly the Saddledome, we are a great choice! Whether you're here for the 10 days of wild Western fun that is Calgary Stampede, or just exploring the beautiful city of Calgary, we offer a restful respite with comfortable rooms, complimentary breakfast, and free wifi. Thank you for sharing your experience with us. We hope you will join us again soon. Alnoor Lakhani General Manager

"Ok hotel, good location"

4
02/06/2017

Stayed on business and chose this hotel because it was close to my course location. Turned out it was a great location overall. Just minutes from downtown and only a few minutes to the Chinook mall. Check in was great - no sure of the clerks name but he was very welcoming and funny. The room itself was large with a nice sized fridge, microwave, decent TV and comfy beds. Only things I didn't like were the lumpy pillows and the bathroom didn't seem to be vented very well even with the fan running. I used the hot tub a couple of nights which was nice and relaxing. I am dropping my rating due to the pool area looking like it needed some maintenance, however it was still relaxing. Breakfast in the morning was very good with healthy options like boiled eggs and fruit. I will stay at this location again if I come back for any more courses here.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are glad to know our accommodations were just what you needed while attending you course nearby. We appreciate your feedback regarding the pillows and bathroom vent in your room, as well as your impression of the pool area. Your response will be taken into consideration as we look for additional ways to improve our guest experience at our hotel. We look forward to seeing you again the next time you are in the area! Alnoor Lakhani General Manager

"Excellent service, value and location"

5
02/06/2017

The rooms are clean, comfortable and well appointed. The staff go out of their way to ensure your needs are met Great location with easy access to major Calgary business needs and/or attractions. This is our go-to hotel when visiting downtown Calgary

"Rescued by Zahir, a Best Western Desk Clerk"

5
30/05/2017

Following our check-in during a horrific wind/rain storm in early-evening darkness, our Desk Clerk saw the wind tear a valuable file from our hands, strewsing it across the parking lot. Zahir left his post at the check-in desk long enough to rescue the contents of our file that included an international passport.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are relieved to know Zahir was able to successfully retrieve your documents after they scattered in the wind during a storm. Our staff members are always here to lend a helping hand! We hope your time at our hotel was restful despite a stressful start, and wish you safe travels. Alnoor Lakhani General Manager

"Smoking Rooms"

5
28/05/2017

We were attending to some business plus a Grand childs graduation. It is rather hard to find a "nicer" hotel with smoking rooms and we were a bit apprehensive when we booked but I had gone through some of the other "trip advisor" comments and all seemed fine. The hotel was very nice and clean. The front desk folks were just GREAT , there was a free breakfast (included eggs, sausage, waffles or also a lighter one like bagels , fruit, cereal etc. When I needed extra coffee front desk provided all I needed even offered to get us real milk if we preferred for our coffee. The room was spotless, and a nice choice of pillows. A fridge and coffee maker also tea & coffee . The windows could actually be opened which we find is often not the case. Bed was comfortable and we were right handy to the Calgary Stampede Corral where ceremonies were held. I would surely go and stay here again, the rates were reasonable which is truly a help when one is a senior. and we each had an ashtray !! Great stay!! Thank you Also a lovely swimming pool

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are delighted that we could accommodate you while you were in town for business and your grandchild's graduation. It is wonderful to know our amenities, like complimentary breakfast and our indoor swimming pool, were so useful to you during your stay. Thank you for sharing your five-star experience with us. We are so pleased to know you will stay with us again, and look forward to your next visit! Alnoor Lakhani General Manager

"Best Beds in Town"

5
27/05/2017

We will be back at this hotel again. We travel a lot for sports that the kids are involved with. We always choose Best Western for their quality, cleanliness and comfort. However, this hotel in all my stays to date, has the best beds in town!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We love hearing from those who return to the Best Western brand time and again! To know we have the best beds is quite the honor, and we are delighted to know you had such a wonderful stay at our property. Thank you for sharing your five-star experience with us. Until your next visit, we wish you safe travels. Alnoor Lakhani General Manager

"Great place to stay in Calgary!"

4
25/05/2017

We enjoyed our overnight stay in Calgary. The beds were great and very comfortable! Tv was very good! We were fortunate to be upgraded to a King suite. Very, very nice! Lots of room. The breakfast room was very crowded and hard to move around to get your food. But there was a good selection and the breakfast was included! We didn't get to take advantage of the pool or hot tub of which both looked very inviting.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are delighted to know our accommodations were just what you needed while staying in Calgary! Our amenities like complimentary breakfast, free wifi and our indoor pool area are great ways to stick to a budget while visiting the city, while still enjoying yourself at the hotel. Come on back and see us when you have time to try them all out! You won't be disappointed. Alnoor Lakhani General Manager

"Great value close to downtown"

5
25/05/2017

My boys and I had a great extended weekend in Calgary. The breakfast and pool were great, and the hotel was only 5-10min from all of the attractions we wanted to see (Calgary Zoo, Heritage Park, Calgary Tower, Telus Spark Science Centre).

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for sharing your five-star experience with us! Calgary has so many wonderful and entertaining attractions, and we are so pleased you chose our hotel as your lodging in the area. Our hotel is located close enough to downtown to make transportation a breeze, but just outside enough to provide a quiet, restful atmosphere. We hope you will join us again next time. Until then, safe travels! Alnoor Lakhani General Manager

"Friendly and well located"

4
23/05/2017

This was a good place to park your luggage because it is close to amenities and restaurants. The location is central but in a heavy traffic street, though there is no traffic noise once in your room. It is also a little hard to get in and out of the place. The staff was very nice and helpful with directions and recomendations to restaurants and activities.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Our location is perfect for those looking to be near the heart of Calgary, without all the hassle or noise. Paired with great amenities like free wifi and complimentary breakfast, it's clear why so many guests choose our property for lodging in the area! Thank you for sharing your experience with us. We hope you will join us again soon! Alnoor Lakhani General Manager

"Great for a quick stay in Calgary "

4
13/05/2017

Pros: This hotel is clean and functional with comfy beds - all you need for a quick sleep or stopover in Calgary. It has a great pool, wading pool and whirlpool as well. Also, the front desk staff was great and went above and beyond for us; thanks Teo! Cons: elevator is crazy slow; continental breakfast starts at 7am (whaaat!? All those poor people up and at 'em early...) Doors in the bathroom are heavy and on strong automatic closers which is weird, awkward and annoying.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Our staff is devoted to helping our guests have a memorable, enjoyable experience at our hotel. We appreciate your feedback about the elevator speed, complimentary breakfast time, and bathroom doors. With regards to the early start for our breakfast, many of our guests have early mornings, with meetings in Calgary or simply many things to see and do in a single day. They find this early start accommodates their schedules and helps them jump start their day. We are always looking for ways to improve our hotel, though, and will take your feedback into consideration. Thank you for sharing your experience with us. We hope to see you again the next time you are in Calgary! Alnoor Lakhani General Manager

"Business meeting"

5
01/05/2017

Great stay, excellent breakfast, surprisingly excellent location! We were leary of area with abandoned building beside and across hotel, but staff assured us it was indeed good area. Was less then 15 minute drive to downtown in rush hour traffic. Easy to get around. Just a quick drive down the one road to get to downtown. LRT was right there. Location really surprised us to how convenient it was! Breakfast was phenomenal. Best breakfast we've had at Best Westerns and othe hotels as well! Staff was so friendly, knowledgable, helpful.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Business travelers love our hotel because of its ample amenities and fantastic location for those traveling downtown. Our free wifi makes it easy to keep in touch with the office, and our complimentary breakfast starts your morning off right! For those looking to explore the surrounding area, or maybe grab a bite to eat outside the hotel, ask our staff. We're very knowledgeable and happy to help! Thank you for sharing your five-star experience with us. We hope to see you again soon. Alnoor Lakhani General Manager

"Great Location Great Beds"

5
29/04/2017

Perfect Location Close to downtown, Beds were extremely comfortable , pillows were ok, Room was very clean, coffee in room was descent. Breakfast downstairs was a good selection , Staff were very friendly and polite.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
We are delighted to know our accommodations were perfect for your trip to Calgary. Restful nights are so easy to come by in our spacious, comfortable guest rooms. You might even find yourself torn between catching a few extra Zzzzs or joining us for our complimentary breakfast! It's great to know our friendly custom service, attention to detail and amenities did not go unnoticed. We hope to see you again soon! Alnoor Lakhani General Manager

"Best Value in Central Calgary"

5
29/04/2017

Proximity to Downtown, ease of parking, location and all amenities close by. Recommend this BW to anyone who is wanting a get away or travelling on business. Breakfast and pool / fitness are super. Super Place to enjoy and rest.

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Our hotel is such a great property for leisure and business travelers alike. Our location puts you near the city without the hustle and bustle to provide a quiet, restful experience. So many of our amenities, like free wifi and complimentary breakfast, come in handy whether you're exploring the region or attending a conference. Our indoor pool and fitness facilities are a great way to end the day, however you spent it! Thank you for recommending us. We look forward to your next visit! Alnoor Lakhani General Manager

"Great Location"

5
26/04/2017

Clean with friendly staff, comfortable beds and great linens. Location is close to many amenities as well as a very short taxi ride to the Mission Area where you will find fabulous restaurants (i.e. Bocce).

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for sharing your five-star experience! The Mission Area does have some great dining options, and we're lucky to be so close. With our great location, friendly staff and comfortable guestrooms, it's clear to see why so many Calgary travelers call our hotel their home away from home! We hope you will join us again the next time you are in the area. Alnoor Lakhani General Manager

"Best Western - Macleod Trail, Calgary, AB"

4
25/04/2017

I stayed here with my wife and daughter for 3 nights. My band played at the music and arts festival at the Distortion club next door so this place was exceptionally convenient to get to and from the venue. The staff here are very friendly and exceptionally helpful with very few exceptions. The service actually kind of blew my wife and I away at times. We are used to a somewhat cool detachment that you seem to get from service industry staff which seems to be the norm these days however the staff at this hotel really came across as genuine and they really seemed to care about our needs. The only exception was the guy at check out whom I got a strange vibe from. He asked how our stay was as though it were an afterthought, as in, "by the way, how was your stay?"....Whatever, not a big deal. I can be a weird guy too. We stayed in a jacuzzi room as they did not have a double queen left when I had called 1.5 mos prior to reserve one. However, when we got there, the hotel really didn't seem to be at capacity. There weren't a lot of people there. Had a room opened up, it would've been nicer to have gotten what I had initially wanted. They did discount the room $20 a night but iit still was pricier than I was budgeting for. The room was spacious and clean. The bed was a little hard for my liking. We had a hide-a-bed pullout for our daughter and to be honest I think I would've rather slept on it. It was comfy. The air controls were easy to use for those who want to customize their environment. The jacuzzi tub really should've been cleaned better. The bathroom is not a tiny little narrow closet like some places which was nice. The biggest problem I had with this room though was the water pressure....or lack thereof. The toilet always seemed like it was about to overflow because it flushed so slow. The shower had an enormous shower head but the water basically came out at the speed of gravity. It was incredibly weak. I have long hair, so it took me a while to rinse it with this ridiculous shower head. The best part, by far, about our stay here was the complimentary breakfast. It was never super busy (as a matter of fact, the first day I found my wife and I alone in the breakfast area) and the food is great. The young lady looking after the breakfast was on top of it constantly keeping things stocked. It was awesome. You have your choices of making your own pancakes or waffles or toast, you have bagels and croissant, yogurt and granola or cereal and the hot dishes both days were eggs and sausage (one day egg patties with breakfast sausage, the next, scrambled with sausage rounds). Juice, coffee, tea, hot chocolate...you name the breakfast item and it was there and there was plenty of it. And tasty! Very impressed with this breakfast. To be honest, it would be a selling point for me to come back I enjoyed it so much. The only weird part of our stay here was the homeless man living in the trees outside the rear door. The first night after my wife and daughter had arrived, my wife was approached in her vehicle by said man who was looking into vehicles. We do a lot of people watching and sitting in our vehicle when we are staying away from home, so after I arrived, this incident didn't repeat itself as I sat outside with her a lot. We saw some strange goings on behind the hotel with the man who apparently lives under a tree out back as well as with 2 or 3 other guys who were coming and going and exchanging bags and such with one another. I guess this isn't overly strange for a large city per se but I can definitely see this scenario making the hotel guests uneasy to be outside alone particularly if they are female. We were quite wary to leave anything of value in our vehicle though. Overall though, the hotel is easy to get to, the staff is exceptionally helpful and friendly and it was a comfortable and quiet stay. It is far from the biggest hotel I've ever stayed at and is actually one of the smallest Best Western hotels I've ever seen or been so it is cozy if you like that sort of atmosphere, which we did. I would highly recommend this place to anyone in particular because of the staff and most especially because of the breakfast. Some people may not think it was anything special and may have come to expect that sort of thing from a hotel but I can't speak highly enough of it. I loved it!

alnoor61049, General Manager at Best Western Plus Calgary Centre Inn, responded to this review
Thank you for leaving such a detailed review. We are delighted to know our complimentary breakfast exceeded your expectations, so much so that it alone could convince you to come back! We pride ourselves on this amenity, and we are so happy to provide it to our guests each day. Thank you for your feedback about the individual you encountered in the parking lot. We will look into this matter promptly, and appreciate you bringing it to our attention. Until next time, safe travels! Alnoor Lakhani General Manager

"Helpful Staff"

4
25/04/2017

The gentleman who check us in noticed we had our infant son with us. He offered us the use of a playpen which he went out of his way to bring up to our room. Overall the staff were great to interact with and the continental breakfast was of good quality.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Our guests are like family, and our staff goes out of its way to make each and every one of them feel at home while they are with us! We are delighted to know this small act of kindness by our front desk staff had such an impact on you and your family. We hope you will join us again the next time you are in the area. Alnoor Lakhani General Manager

"Amost perfect ?"

3
21/04/2017

Bed comfortable Bathrrom very clean Furnitures and appliances are clean. Toiletries are nicely provided. On the other hand... Carpet is not clean, lots of dirt and crumbs. Airconditioning unit would go as low as 20 degrees, which was warm for me and my husband. Hotel staff needs to be more nicer and accommodating.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for sharing your experience with us. We apologize the carpet in your room was not clean. This is highly unlike our standard of service, and we recommend guests bring situations like these to our attention immediately so we can remedy them as quickly as possible. We also are sorry to hear your room was not cool enough for you at 20°C (68°F). We hope you will join us again the next time you are in the area, and give us another chance to exceed your expectations. Alnoor Lakhani General Manager

"Great hotel "

5
09/04/2017

Rooms are very clean. Beds were comfortable. Front desk staff were very helpful, friendly and knowledgeable. The complimentary breakfast was awesome. I would recommend this hotel and stay there again. It is very central. We had an early appointment at the Rocky View hospital. It was a 12 minute drive from hotel to hospital.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Our centralized location makes us a great choice for those with plans nearby. Whether visiting Rockyview Hospital, or heading downtown, we're close, convenient, and happy to accommodate you! We are so pleased you had a lovely stay with us, and thank you for recommending us. Until next time, safe travels! Alnoor Lakhani General Manager

"The BW Hotel"

5
09/04/2017

Very clean and the best staff ever! I'm always greeted like they actually want my business. It's a quick and easy check-in. The rooms are clean,modern and spacious with good wifi. I'm fussy about clean bathrooms and I've never had a problem

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Our guests are like family at our hotel. We want each and every one to leave rested, recharged, and ready for whatever lies ahead. We are delighted to be able to provide this experience to you time and time again. Thank you for sharing your five-star experience with us. We look forward to your next visit! Alnoor Lakhani General Manager

"Visiting daughter in Calgary"

4
08/04/2017

Very nice clean hotel, nice rooms, very nice warm breakfast with lots of extras and choices. Chosen as it is close to our family in Calgary. Only recommendation is to warm up the pool alittle more, as it was alittle to cool to really enjoy.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
We are so pleased to know you found our accommodations perfect for your visit with family in Calgary. Our hotel is a great choice for those wanting to spend time with loved ones in Calgary but in need of their own place to stay. Thank you for your feedback regarding the temperature of the pool. We will certainly look into the pool temperature. We hope to see you again soon! Alnoor Lakhani General Manager

"Great area everything is close!"

5
05/04/2017

Staff are very pleasant and kind. Great location close to shopping and downtown. There is good food close by and plenty of stuff to keep everyone in your family busy. My wife and I loved the Dbox seats at the theatre at chinook center were pretty cool! Red Lobster was delicious and the staff were very nice! Definitely try the pubs downtown great atmosphere and great food!

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for sharing your five-star experience with us! We are delighted to know you found so many fun and wonderful things to do in the surrounding area. Our location is great for those with plans downtown. After a night on the town or a day of sightseeing, our guestrooms are quiet, comfortable and exactly what you need for a restful night's sleep. Please join us again the next time you and your wife are in town! Alnoor Lakhani General Manager

"Great service"

3
28/03/2017

great hotel around what seemed to be a not so nice part of the city. The service is great and the employees are very friendly and make sure you have a good time while staying with them. You can easily access downtown, the highway, and chinook mall is only minutes away. The free breakfast could be better quality but it was an overall good experience

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for sharing your experience with us. We are so happy to hear our service and staff exceeded expectations. They truly set the tone for our hotel, with their genuine courtesy and care. Thank you for your feedback regarding our complimentary breakfast. We are always looking for new ways to improve our guests' experience, and will take this into consideration. Until next time, safe travels! Alnoor Lakhani General Manager

"Convenient for Business"

3
25/11/2016

This hotel was booked for me by Corporate Travel and was located in a convenient location for our business meetings while in Calgary. The front desk staff were friendly and the hotel was clean. The rooms were spacious but had a bit of a musty smell. The bed was comfortable and the room had a coffee maker and complementary coffee. The wifi was stable and the connection was easy. The hot breakfast was excellent.

"East Indian front desk"

1
20/11/2016

I went to this hotel to go see a friend and the front desk guy who was East Indian, young, tall guy treated me like I was a criminal. The min I walked in he stop me and said where u think your going! Are u staying in this hotel? I told him I was going to see a friend and he wouldn't let me in the hotel and asked millions of question which was no of his business, treating me very bad and did not feel welcome at all!!!

"Super Happy"

5
20/11/2016

Staff is amazing! Thanks to Dan and the friendly staff. Would recommend you to stay here! Rooms are spacious and clean. Close to multiple shopping centre's, great if your wanting to catch a game. Family friendly. We had a amazing first experience.

"Very good location plus very nice staff"

4
18/11/2016

The gentleman in receipt ion was very nice and helpful. I went there for business trip, on Saturday night I like to walk to a close by restaurant, he told me a lot of helpful information. The hotel is in a very good location, close to Calgary downtown, you can even walk to downtown area by 15 minutes. This hotel is very neat and enough for business purpose.

"Going the extra mile"

5
17/11/2016

The visit to this hotel was a good experience as always . The staff is attentive and professional. The rooms are clean and comfortable at a good price . Wellness to help with some extras that make the work day much easier .

"Yes again "IT'S NOT A NEW HOTEL""

4
12/11/2016

Yes again it's not a new hotel BUT what it does have is GREAT Front desk staff. GREAT Location is the next best feature. If you want to shop, close to the Mall, if you want to go downtown, close to downtown. PLUS it' s a nice quiet hotel. So if your going to ask if I would stay here again FOR SURE I WOULD

"Hubby's business trip"

4
05/11/2016

We joined my husband on this trip. He was meeting with several clients during the day that allowed us to travel and shop around the hotel. This hotel has a included breakfast and pool and hot tub. I think the smaller pool is for littler children. The front staff was very helpful. We called to let him know that we would be running late and they saved the room for us. They even put us in the exact room we stayed in during the summer. The bed was very comfortable. The whole room was clean and inviting. I did find it hard to sleep with the C-Train going by but by 1 am it either was done or I finally fell asleep. We did have problems with our keys not working upon our arrival. The front staff gave us new keys and even came up with us to make sure that we could gain access to our room. The only knock I have on this hotel is the room service/cleaning ladies. They came while my son was napping and asked if we needed a cleaning. I asked them to come back later. Which they did not. But the house cleaning manager called and immediately fixed the problem.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Welcome back! We're so pleased we could host you and your family again at our beautiful hotel. I apologize for the inconvenience with the room key and the cleaning staff, but I'm so glad you brought this promptly to our attention so we could remedy the situation and let you get back to enjoying your stay! I hope you will join us again in the future, and give us another opportunity to share our lovely hotel with your family. Alnoor Lakhani General Manager

"Best Place in My Opinion"

5
29/10/2016

This is a great place to stay. It is quiet, clean, comfortable, and affordable- and the staff is wonderful. I won't stay anywhere else! Their breakfast has many choices and is available until 11:00 a.m. I have stayed here twice and both times have received excellent service.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
We're so happy to know you choose our hotel time and time again! Our repeat guests know they will always receive a great night's sleep, friendly service and a delicious complimentary breakfast with us. Whether in town for business or leisure, we've got the amenities you need: free wifi, an indoor aquatic center and fitness room, and free parking, just to name a few. We look forward to your next stay! Alnoor Lakhani General Manager

"SUPER SERVICE, SUPER SLEEP!"

5
28/10/2016

We stayed for one night when we were in Calgary to attend We Day. The staff was exceptionally friendly, the breakfast was delicious and the beds were very comfy. My only complaint would be the tight parking spaces in the front of the hotel.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Though your stay with us was brief, I'm pleased to know it was so enjoyable. No matter if you're an overnight guest or booking an extended stay, we invite you to partake in all the great things our hotel has to offer, including our complimentary breakfast. I'm so pleased you found it to be delicious. We make sure the offerings are always diverse and constantly stocked to help you make the most of your morning! Thank you for sharing your five-star experience with us! Alnoor Lakhani General Manager

"Nice hotel for short visits"

4
21/10/2016

Room was really big and comfortable. Was close to the Stampede grounds which made it easy and convenient to run back and forth to the hotel. Service was awesome and the breakfast was pretty decent. Overall, it's a great hotel for short visits or if you plan on doing anything downtown.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. When attending events at the nearby Stampede grounds, you can't beat the luxury of being close enough to return to your home base during the day. We are that property! In addition to our great location, we also take care of all the things so you can simply enjoy your stay. Need to send an email? We've got you covered with free wifi! Didn't factor breakfast in your budget? We offer complimentary breakfast every day! We've also got an indoor aquatic center, fitness center, and free parking. If you're ever in the area again, we hope you will stay with us! Alnoor Lakhani General Manager

"Close to Stampede Park!"

4
19/10/2016

Cant be beat, price is affordable, compared to other hotel. Breakfast included, a real breakfast eggs,sausage,waffles,pancakes,cereals,bagels,fruit,all beverages,danishes, not your normal free breakfast that has coffee and a muffin in a lot of hotels nowadays. Hotel isn't new but it as clean as a new one. Has pool, free wifi, fridge in room. Friendly and helpful staff. Walking distance to Stampede Park or a $7 cab ride. At least one smoking room available. Corner store and liquor store within walking distance.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. If you're looking for a great value near Stampede Park, look no further. Free wifi, an indoor aquatic center and a fitness center are just a few of the things that set us apart. We also offer a complimentary deluxe hot breakfast, as you mention. It's served hot and fresh every day, with a wide selection of dishes. Throw in our prime location to Stampede Park, and you won't find a better property. I hope you will join us again soon! Alnoor Lakhani General Manager

"frontdesk agent ignores"

3
04/10/2016

front desk ignores while i am waiting which appears he,s on a personal call. never addresses me ... i walk away with no assistant rooms were clean but beds were very uncomfortable ... left with a sore back

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
I am sorry we did not satisfy your expectations and apologize for what you experienced at our property. This is not typical of our level of customer service. Please contact the hotel to discuss this further. We'd like to make this right. Alnoor Lakhani General Manager

"Another nice stay"

4
03/10/2016

This was my third time staying at this hotel. I like the location as it is close to shopping but out of the city centre. The hotel is very clean and the staff very helpful. The rooms are nice and had almost everything I needed. Two small complaints: I was told on checking in that guests had access to a microwave in the breakfast room. However, outside of breakfast hours this room is not accessible. Also, my room did not get cleaned the first day. I came home after a long day to find no coffee and towels in the bathtub. It was cleaned the second day but that may have something to do with my speaking to the room cleaners the second morning.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I am sorry for the misunderstandings you experienced with the microwave and cleaning your room. This is not typical of our level of customer service, as I'm sure you know as a repeat guest. I will speak with our team about what you experienced to prevent this miscommunication in the future. Alnoor Lakhani General Manager

"Great staff"

4
03/10/2016

Our room was very clean and the front desk staff were cheerful and accommodating, calling taxis and giving great advice. Proximity to the Saddledome made for a great night out. Price was very reasonable.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I am so pleased you enjoyed your stay with us and found our staff to be so accommodating. We work hard to provide every guest with the highest quality customer service, and I'm glad to know it shows. I hope you will join us again in the future! Alnoor Lakhani General Manager

"South Calgary"

5
03/10/2016

Working around the traffic in Calgary on a busy Saturday afternoon and once garmin says destination on your right you feel you made it. Friendly staff greet you as you make your way into the Best Western and you know that everything is great as they greet you as a regular guest and insist on ensuring you have everything you need. Elevator to the room and everything is ready for you. We stayed in a comfortable suite that had spacious areas throughout. A comfortable bed that was a pleasure to sleep on as was very comfortable. Then in the morning a very hearty hot breakfast that included everything you could ask for. Thank you for a very enjoyable stay at your facility, we enjoy coming there and will return for more of your hospitality.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! Your narrative paints the perfect picture of our hotel. I'm glad you were able to take part in so many of the great things that make our property special, including the complimentary breakfast. It's the best way to start your day! Thank you for your recommendation. We look forward to your next visit! Alnoor Lakhani General Manager

"great place to stay"

5
26/09/2016

great location and very helpful staff. very accommodating. need to get better vending machines, bring your own munchies and drinks. everything else was great, but a slow elevator just minor stuff. i would recommend this hotel to family and friends.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! I am so pleased you enjoyed your stay with us. We appreciate your feedback on our vending machines. We are always looking for ways to improve our guest experience. Thank you for your recommendation, and we look forward to seeing you again! Alnoor Lakhani General Manager

"we enjoy talking to your staff and eating at your resturant"

5
09/09/2016

excellent food and rooms Dan let us know how many points we have with bestwestern and we could have staid free for none night we always stay at your bestwestern motel in calgary your motel is close to down town and your shopping centres

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! We love hearing from repeat guests, and congratulations on having enough Best Western Rewards points to stay one night free! It's a great program. So glad we continue to offer you enjoyable experiences at our property. We look forward to your next visit! Alnoor Lakhani General Manager

"Great hotel!"

5
03/09/2016

Centrally located, clean, well run hotel. Room was spotless and fresh. Staff is friendly and helpful. Pool is well kept along with the exercise room. Ample parking in front and rear. Block heater plugs for winter. Will stay again.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! I'm so pleased to know our hotel exceeded your expectations. We strive to provide our guests the highest-quality customer service and make each stay memorable. We look forward to your next stay with us! Alnoor Lakhani General Manager

"great place to stay"

5
31/08/2016

I stayed for a week, chaperoning a team of 23 swimmers. This hotel is very clean, the rooms are large, the beds are comfortable and the staff is incredibly friendly and helpful. They went out of their way to make our stay great. I would stay here again for sure.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! When faced with chaperoning 23 swimmers, we know the last thing you want to have to worry about is the hotel. That's where we come in! With amenities like complimentary breakfast and free wifi, paired with our exemplary customer service, we're a great choice for groups, leisure and business travelers alike. We look forward to your next stay with us! Alnoor Lakhani General Manager

"excellent !!!!"

5
29/08/2016

very nice hotel and staff if you need anything they are there to help you out very large rooms excellent morning breakfest kids loved the pool and hot tub room and pool was not to busy that you could not swim

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! I'm so pleased your stay with us was enjoyable. With amenities like free wifi, complimentary breakfast, and our terrific pool area, we are a great choice for families, leisure travelers, and business travelers alike. I hope you and your family will join us again soon! Alnoor Lakhani General Manager

"Road Noise and Jacuzzi Not Working Properly"

2
28/08/2016

Oh the noise, oh the noise from the road construction nearly 24 hours a day! Jack hammers and then paving trucks beeping all night long. The hotel should advise long term guests like us (we stayed a week) that there will be road construction and traffic problems right outside their hotel front desk. Or offer to cut rates on all rooms at the least or advise guests before arrival so that I could have booked a different room. . Also the jacuzzi in the King suite was not working when we first checked in and then the jacuzzi broke down the night before we were to leave. So much for a romantic last night.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
I apologize for the inconveniences you experienced during your stay with us. We recommend our guests make us aware of any issues they experience while they are at the hotel so we can make every attempt to remedy the situation, like moving you to a room away from the construction noise or to a room with a working Jacuzzi. Customer service is our top priority, and we strive to correct any situations we are made aware of before check out. Alnoor Lakhani General Manager

"Calgary stop over"

4
24/08/2016

After a long day of driving and tourist stops we were glad to arrive. The chap working reception (wish I could remember his name) answered all of my questions with ease and recommended a close by grocery store and a great local restaurant to enjoy a meal of Alberta Beef "Smugglers" which was a highlight of our Calgary stop. I also enjoyed the pool, hot tub and comfy bed. Breakfast was good as well. everything ws very clean and well maintained.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. It sounds like you had a lovely stay with us! Smugglers is a great place to dine while in the area. Don't forget to start the morning with our delicious complimentary breakfast, too! I'm so pleased we could play a part in making your Calgary stop over a memorable one. Please join us again soon! Alnoor Lakhani General Manager

"Excellent stay"

5
22/08/2016

Excellent service, great amenities and amazing bed! Had a great sleep and woke up well rested.Had a Jacuzzi suite and kids had a little room with tv closed off. Woke up well rested. Although some road construction out front. But couldn't be helped by the hotel.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! I am so pleased to know you had such a restful stay with us. We do have some road construction taking place outside our hotel, but it is minimal and temporary. I hope you will join us again soon for another restful and enjoyable stay at our property! Alnoor Lakhani General Manager

"Thank you Dan"

5
19/08/2016

I would like to say a big thank you to Dan for going above and beyond to make our stay special. We had 7 rooms booked for a family event. As we started to arrive Dan realize we were a big group of people. He offered to open the breakfast room for us to gather along with tea, coffee, juice and use the dishes. We ordered food and had a great time. The kids were not disturbing others. The next night he recommended Smugglers but we could not get a reservation Dan called and got us in and had a wonderful meal. Thank you Dan!

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! I will pass your praise on to Dan. He, like the rest of our staff, is so committed to surpassing expectations and providing exemplary customer service to each and every guest. I'm happy to know he was able to make your stay here for your family event so enjoyable. I hope you will join us again in the future! Alnoor Lakhani General Manager

"You need a car to stay here."

4
19/08/2016

The picture you see on this site is from the lower level parking lot on the side of the light rail transit. The front of the hotel faces onto Macleod Trail. This is a smaller, well run hotel that conforms well to what one would expect from a Best Western. There is a small reception area with a small sitting area opposite. There is a limited amount of parking out front, and a large amount of parking at a lower level on the rail side of the hotel, with an exit to a service road that runs alongside the rail tracks. Don't be put off by the noisy location, the rooms are well insulated and one is able to enjoy a resa place for a suitcase, ctful sleep. Reception is staffed by well trained, helpful staff. Rooms are located on 3 levels starting at ground level. The rooms are spacious, comfortable and the whole facility is immaculate. Rooms are well equipped with a comfortable bed or two, desk with chair, lamp, and power outlets, TV with a good choice of channels, cupboard, bathroom and a little area with a shelf, coffee machine, and a bar fridge. The bathroom is spacious and well set out, the shower has a good flow and the temperature is consistent. Everything works, and works well. If I was to search for a niggle, it would be a request to stick with warm coloured lights. this. like so many hotel rooms has a random collection of warm and cool (blue) lamps, which just look a but haphazard. There is a downstairs area where the amenities are located. There is a standard hotel sized indoor pool, with a hot tub and what looks like a kiddie splash pool. All immaculately clean. there is also a dining facility downstairs, which provides the classic BW hot breakfast, with a comprehensive offering of yoghurt, waffle maker, pastries, scrambled egg, sausage, toast, cereals, fruit juices, tea, coffee, etc etc. The location is not far from downtown but this is not a hotel for pedestrians. You will need to drive or cab wherever you want to go from here. There is a Timmies and a McD a few hundred meters up the road. There is a train station a few blocks away as well. There is no view to speak of, Macleod trail is a busy road night and day, and the light rail runs past the east side of the building. Restaurants are plentiful if one is prepared to take a short drive. The pool is great if you have kids who need to release their pent up energy. The breakfast is great as a nutritious, filling way to start the day. So it's a practical hotel, clean and comfortable, nice breakfast, quiet rooms as one could expect in the circumstances, comfortable beds, quiet enough for a good nights sleep, more convenient to downtown Calgary than the airport, for instance. The busy road out front is the reason you get a nice hotel at a reasonable price.

"Visiting Family"

4
18/08/2016

BEST WESTERN Plus Calgary Centre Inn was a very good place to stay. Tim at check-in was very helpful. WE had a couple minor issues (tv remote would not work and we could not get the a/c to go lower than 20 degrees) but other than that, the hotel met or exceeded our expectations for Best Western Plus hotels.

"Just okay"

3
15/08/2016

Overall this is an okay hotel. The local is decent about 5 minute drive from city Center but directly behind the hotel is the railway. We turned on the fan to drown out the noise. The breakfast was kinda lacking there were scrambled eggs and sausage patties but both looked undercooked so stuck with the muffin and yogart. ~ the biggest bummer was the pool. It looked super old, it wasnt heated and we werent able to ise the hottub. Positives - the staff was really nice and the room was clean.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I am sorry we did not exceed your expectations. We pride ourselves on the wide variety of our complimentary breakfast, and that it is consistently stocked. Also, I apologize for your experience with the pool area. This is not typical of our level of service. I hope you will give us another chance to provide you a memorable and enjoyable stay at our property. Alnoor Lakhani General Manager

"Great Staff At This Location"

4
15/08/2016

This was the fourth or fifth time we have stayed at this hotel. They seem to have vacancy when most other hotels in Calgary are booked up. The front desk staff at this hotel are THE BEST! How often do you remember the staff at a hotel? We remember these guys. The hotel is older, has been renovated, and is becoming a bit run down. I would say a good description would be; the staff here is making the most our of what they have. My inlaws noted holes in the carpet in their room. I guess if you are looking for ultra-new, this is not the place. But it is clean. The pool is nothing special, but the kids enjoyed a quick swim before supper, and that was good enough for us. This hotel is in a bit of a sketchy area, and we hate parking in back. Get a spot in front if you can manage it. The front desk guys will happily provide menus for take out on request. There is a 7-11 three blocks away. An easy walk if you want snacks for the room.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I am so pleased our staff continues to give you such a memorable and enjoyable experience. We strive to provide every guest with a stay that exceeds expectations. I hope you will continue to join us in the future when you are staying in the area. Alnoor Lakhani General Manager

"Nice Stay"

4
14/08/2016

Check-In and Check-Out Super Fast. Good Value for the Money. The Complementary Breakfast is good and generous. The In-Room Fridge is Empty (I have never use it before). This was my first stay in this hotel and it met all my expectation. I Recommend it.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I'm glad we could make your stay so enjoyable. With our free wifi and delicious complimentary breakfast, we are a great value. We like to see our in-room fridges as having plenty of space for whatever you need to keep cool, instead of empty! It's just part of the positive and accommodating mindset you'll find from each of our great staff members. I welcome you back to see us again the next time you are in the area! Alnoor Lakhani General Manager

"A hotel that cares"

5
13/08/2016

We found the staff to be a helpful,caring,knowing staff, most helpful in a situation where an early check-in was a most important matter. We found the staff was knowledgable in providing directions required. A definite recommended in the mid town area.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! I am so pleased to know our staff made your stay enjoyable. We are committed to providing each and every guest with an experience that exceeds expectations. I will pass your praise onto them. Thank you for recommending us. We look forward to your next stay with us! Alnoor Lakhani General Manager

"Love this place"

4
11/08/2016

We've stayed here a few times before and always love it. It isn't fancy, but the guys at the front desk are amazing -- they are friendly, helpful and funny. Our entire family loves them :) The hotel is central to everything touristy and sports-wise. It's also close to tons of restaurants and downtown. We recommend this motel!

"Date night!"

3
06/08/2016

I had booked the best Western online through airmiles for a free night. We live just outside of Calgary and wanted to have an anniversary date night. I had called a few days prior to confirm our reservation I was told that they would need my credit card upon arrival for incidentals. I was told on the phone by Ryan it would be a $ 100.00 deposit. When we arrived I was told It would be $200. I was a little unhappy about being told one thing and arriving to find out something different. I have a minimum on my credit card and thankfully I was able to do the pre authorization since this particular hotel does not take cash deposits. Something came up and we had to check out that night. Tim was wonderfully understanding and assured me the room was paid for and my deposit would be refunded. Thank you, Tim. Overall, I found the room cozy and clean.

"Sad"

1
05/08/2016

This is a hard one. The hotel itself was great friendly staff, clean quiet and comfortable rooms. Great amenities like a pool and workout facilities. The bad part the booking and customer service of the phone agent leaves much to be desired. The room was booked using a free night I earned through the Best Western Rewards program. When I arrived at the hotel they where ready to charge me for the room. I showed them my app and the agread we called the BWR agent to get it sorted out and we where greeted with hostility and contempt. I will not stay at a nother BW unless this is taken care of. Sorry to see such a good hotel be tarnished by people who don't even work at the location.

"Nice big rooms"

4
29/07/2016

We stayed two nights at this hotel. We enjoyed exploring the neighborhood. There was a light rail system behind the hotel but we didn't have the time to access this. Restaurants are within walking distance as is a park.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I'm pleased you enjoyed your stay with us and had time to explore our surrounding neighborhood. We're in a great location no matter what you're in town to see. I hope you will join us again the next time you're in the area! Alnoor Lakhani General Manager

"A nice hotel with friendly staff"

4
27/07/2016

Enjoyed our stay, the room was nice and comfortable but there was a dog urine smell in the hallway which spoilt things a bit. There was nothing near around the hotel within any walking distance which meant a car ride to get food etc..

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I am so sorry you experienced odors in the hallway outside your room. When our guests notice something like this, we always encourage them to notify us immediately so we can make every effort to take care of it. Also, I'm a little surprised you found no restaurants within walking distance. We are just a few minutes' walk from a Tim Horton's, McDonalds, and other establishments. Just ask our friendly front desk staff for directions to some of the best eateries nearby, and they are sure to oblige. Alnoor Lakhani General Manager

"Easy Transit Overnight for Calgary Airport"

4
27/07/2016

Friendly, efficient front desk staff, very accommodating. Clean, spacious, comfortable, what more do you really need for one transit night? Fairly usual included breakfast. Clean, refreshing pool and whirl pool. The front desk was prompt and responsive for local information, taxes, and restaurant reservations. Walking distance, easily, to fast food, if you want it.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I'm so pleased you enjoyed your stay with us, though your stay was brief. From our complimentary breakfast to our inviting pool and accommodating staff, we strive to provide a memorable and enjoyable stay to every guest, no matter the duration of their stay with us. I hope you will join us again in the future! Alnoor Lakhani General Manager

"All you need"

5
25/07/2016

The hotel was clean and the front desk and cleaning staff were friendly. The bed was comfortable. The hotel is next to the LRT line but the sound proofing was excellent - couldn't hear the trains unless you listened for them.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! I'm glad you enjoyed your stay with us. We want to make sure every guest is not only treated with our commitment to quality service, but also gets a good night's rest. We hope to see you again soon! Alnoor Lakhani General Manager

"nice stay"

4
25/07/2016

Other than the construction making it hard to access the hotel staff was friendly the rooms were clean and the wifi worked great. The bed was comfortable In the morning the breakfast was a good selection and hit the spot. Checkout was a breeze

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I apologize for the construction that made it difficult to access our hotel. However, I am so pleased that it did not negatively impact your stay. From check-in to check-out and everything in between, we are committed to making our guest experience comfortable, enjoyable, and memorable. We hope to see you again the next time you are in the area. Alnoor Lakhani General Manager

"Good not great. "

3
23/07/2016

We stayed here because we needed to fly out of Calgary. So all in all the stay was fine. The room was in ok shape. It was clean, the wifi was ok, little spotty. The staff was very nice. We originally had a problem with the toilet, and they immediately rectified the situation by giving us a new room. The location to downtown is very good. However, there is a lot of construction in that area right now, so traffic was a little heavy. Nothing really wowed me about this place. But it is clean and the staff was really nice. The one elevator was somewhat annoying and slow. The fitness center is not modern, and antiquated, and should not be listed as an amenity on the website. Breakfast was included, and the lady kept it stocked nicely. That was a plus.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. While I'm pleased you enjoyed your stay with us, I am sorry we did not exceed your expectations. We strive to “wow” our guests with every stay. The fitness center is an amenity for many of our guests however, we will take your comments into consideration. We are always looking for ways to improve our guest experiences. Alnoor Lakhani General Manager

"Great Stampede location!!"

5
11/07/2016

Best spot for a Stampede location. Walking distance and a safe walk there and back! Not a frills hotel but great price for the customer service and location when visiting for Stampede. Dan at front desk has been here a while and needs to run this place! Anything you need Dan knows! Kudos Dan! We will be back because of your customer service!

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! We are in a terrific location for those attending Stampede, as you mention, and we are proud to host so many attendees. I will pass along your kind praise to Dan, and I happy to hear you will join us again. We look forward to your next visit! Alnoor Lakhani General Manager

"Always a good choice"

4
07/07/2016

Sure did enjoy a second night of traveling at the Best Western. The staff is always extremely helpful and friendly, the rooms and facilities are clean and inviting, and they have THE most comfortable beds.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I am so pleased you enjoyed your stay with us, and have such kind words about our facilities, rooms, and beds. We strive to make every guest's stay as memorable and enjoyable as possible. I hope you will stay with us again the next time you are in the area! Alnoor Lakhani General Manager

"Nice place"

4
03/07/2016

This motel was a nice easy to get to location. It was close to the action and public transportation station. The staff were helpful. The room was roomy and comfortable. The breakfast had lots of variety to it and the food tasted good.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review! I am pleased you had such a nice stay at our hotel, and enjoyed our complimentary breakfast. We pride ourselves on the quality and variety of this key amenity. Also, I am glad you found our hotel to be in such a great location. We couldn't agree more, as we are very close to nearby attractions and public transportation, for those farther destinations. I hope you will stay with us again in the future! Alnoor Lakhani General Manager

"Great location"

5
27/06/2016

Stayed at this hotel many times in the past and never a disappointment . Excellent location and service ever time. Excellent online rate when we were looking for a hotel and overall a great experience.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! We love hearing from repeat guests, especially those who continue to be impressed by our service. We strive to exceed guest expectations whether it's the first visit or the fiftieth. In addition, I am so pleased you found our hotel to be so affordable. With key amenities like free wifi and complimentary breakfast, we truly are a great value. I hope to see you again in the future! Alnoor Lakhani General Manager

"Threatened and abused by check-in clerk"

1
22/06/2016

I booked a room with 2 beds for myself and friend. I was 'upgraded' without my consent to a 1 bedroom - we could not use this. When I was checking in I was told there were no 2 bed rooms unoccupied yet the clerk later called us to say someone checking in was willing to switch. When I asked why I was upgraded and other guests were not the clerk yelled at me, threatened to rip up my registration and swung at me when throwing the keys at me. And I am a Diamond Member with BW!!!

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
I am so sorry you received this treatment while at our property. It is not typical of our level of service and commitment to our guests, and completely unacceptable. We want to make this right. Please contact the property so we may discuss this altercation in depth. Alnoor Lakhani General Manager

"great hotel for the price!"

4
20/06/2016

Good locaction, near stampede grounds....Great breakfast, friendly staff. Nice swimming pool and great value! The floor had a balcony overlooking the main floor with comfy armchairs where you could read, get out of your room. Very thougtful. Breakfast was very good and nice atmosphere. Price was very good!

"Met Our Expectations"

4
18/06/2016

The hotel was well located for our purpose. The room was large with twin queen beds (very comfy). The breakfast was excellent with a good choice of both hot and cold food. The TV remote did not function properly but a phone call to the front desk had a replacement in a jiffy. The staff are courteous and helpful. The only negative is the bathroom door. In order to correct a problem, they have installed a heavy exterior door with a closer which makes it difficult to pull open and the weight of the door is greater than what the two hinges could handle so the door did not close properly and you had to pull it closed. If you wanted the bathroom door open to exhaust the steam from the shower, you had to stuff a towel between the door and the jamb. Other than that, it was a good stay.

"Not for me."

3
01/06/2016

This hotel probably could have been ok, but it had 2 significant strikes against it for me personally. First, our room was HOT and the wall thermostat was programmed to go no lower than 20C (as told to us when we called the front desk to find out what we were doing wrong with the AC??) - 20C is not that cool. Second, the coffee in the breakfast area comes from a vending type machine similar to what you'd see in a hospital waiting room - and was absolutely awful. Also, a minor issue, there is one elevator serving the entire hotel and it was slow. I personally will not return to this hotel.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I am sorry you found your room to be too hot at 68F (20C) and were not satisfied with the taste of the coffee with our complimentary breakfast. We will take your comments into consideration as we constantly try to improve the quality of our guests' experience. Alnoor Lakhani General Manager

"Great Place"

5
31/05/2016

Great location, and very helpful and friendly staff. The hotel is handy for lots of restaurants and is well placed for visiting the sights of Calgary, and the surrounding area. It also has plenty of free parking.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
I am pleased to hear you had a five-star experience at our hotel! As you mention, we have a great location, and lots of free amenities like parking, wifi, and complimentary breakfast. Our best amenity, though, is our staff. We strive to make each guest have an enjoyable and memorable stay with us. Thank you for your review, and I hope you will stay with us again soon. Alnoor Lakhani General Manager

"Okay stay but should have been better"

3
30/05/2016

Despite making our reservation weeks ahead and arriving late afternoon, the only room available was right beside the elevator, overlooking the lobby and facing the very busy MacLeod Trail. Called the front desk to ask for a different room, but apparently nothing else, or at least nothing better, was available. Aside from that, the stay was okay. By running the A/C fan we were able to drown out most of the elevator, lobby and street noise. The bed was fine, quite comfortable actually, and the room and bathroom were clean and tidy, although getting a bit worn around the edges. We generally find that Best Western standards have been slipping a bit as of late. Breakfast was the standard, coffee was good and the breakfast room, although very small, was well stocked and kept tidy by the attendant. Probably would look harder to book in elsewhere next time, but this location was close and convenient to where we wanted to be in the city.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I am sorry you did not like the location of your room, but were pleased with our complimentary breakfast. We hope you will give us another chance to exceed your expectations the next time you are in the city. Alnoor Lakhani General Manager

"it was ok"

3
29/05/2016

It was ok not more, the pool was very clean. A bit expensive. The morning meal was good. The carpet need to be change. A nice hotel if you only have to sleep thier. No proplem with noise from the main street.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I'm sorry you found our carpet lacking, but I'm happy to hear you were pleased with our pool and complimentary breakfast. I hope you will give us another chance to exceed your expectations in the future. Alnoor Lakhani General Manager

"Good Motel near city"

3
27/05/2016

Hotel room is spacious. Plenty of parking. Conveniently next to LRT station. It's only 5 minutes from the City center by car. While the room is nice but the beds were just a bit too high off the floor. The mattress did not sleep well but this could be a personal choice. Shower head water pressure is too low and the bathtub at first use did not drain and you stand in water as you shower. The hotel has no in room safe. Could probably use a microwave oven which the competition provides. Breakfast is adequate but certainly not a Deluxe breakfast as advertised. I still recommend this hotel as it has very large room and close to the city.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review. I'm sorry you had trouble with the water pressure and draining in your shower. Next time, please bring these issues to our attention during your stay – we are more than happy to do everything we can to remedy the situation while you are on property and make your stay more enjoyable. We hope you will stay with us again and give us another chance to exceed your expectations. Alnoor Lakhani General Manager

"Super Front Desk Staff"

5
27/05/2016

I made an error while booking online and even though they were extremely busy and booked up the front desk staff(Dan) was incredible and fixed my screw-up and also set up all out travel needs that day.

"Great Breakfast"

5
25/05/2016

Used this hotel as home base for 4 days while attending the Stampede and the family's run-about in the city. Loved the breakfast, especially the pancakes. The hotel was clean, simple and the air con blew nice and cold. Lots of people slamming doors and had kids running the halls. Not the hotel's fault, just the time of year. Staff were quite helpful with directions. Stampede was only a 20 Minute walk.

"great location"

5
15/05/2016

My husband & I stayed here to attend a concert at the Saddle dome. The train was about 1 1/2 blocks away & about 3 minutes from the Saddle dome & another couple of minutes to downtown. Very friendly staff & good breakfast. They have a "grab & go" bag breakfast if you don't have time to eat in the breakfast room. This is in south Calgary on MacLeod so it was easy to get to & easy to get out of.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! I am so happy to hear you enjoyed your stay with us. We certainly have a great location, and I'm glad you took advantage of our complimentary breakfast – including the grab & go option! I hope you will stay with us the next time you are in town for a concert, or just for fun! Alnoor Lakhani General Manager

"Fab Brunch"

4
06/05/2016

Great food, nice staff. We have stayed here before, last time had a better room, bigger and at the front. Breakfast, buffet choice very good, concidering, it is included in the price. Restaurent staff varied service.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your review! Repeat visits are some of the highest praise we can receive. I am sorry you did not find the room as favorable as your previous stay. Next time, reach out to our staff during your visit and we will do our best to find you a room more to your liking. Glad to hear you enjoyed our complimentary breakfast! Please stay with us again the next time you are in Calgary. Alnoor Lakhani General Manager

"The Working Man"

4
06/05/2016

The Best Western Plus Calgary City Centre Inn had a fabulous staff. When on the road and in hotels more than at home it was nice to know that at least your the folks at the hotel were familiar, friendly and some friends.

"Clean and quiet hotel"

4
05/05/2016

I stayed at the Best Western Plus for two nights in April on a business trip. Check-in was really easy and the front desk attendant was extremely helpful and very friendly. The room was big and was clean. I didn't use the TV but the internet worked fairly well. The bathroom was clean but the shower pressure was not very good. For some reason they installed rain showers on the wall; very strange. The breakfast is nothing special but there are quite a few options and the coffee is good. The breakfast area is kept very clean and restocked constantly. I would recommend this hotel.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your kind review. I am happy to hear you found our staff to be so helpful and friendly. We each strive to provide guests with experiences that exceed their expectations. I'm glad our complimentary breakfast and free wifi were to your liking, in addition to your room. I hope you will stay with us again the next time you're in Calgary for business or pleasure. Alnoor Lakhani General Manager

"Good hotel for Rockyview Hospital"

4
04/05/2016

This is a very clean, very friendly hotel and well located for visitors to Rockyview Hospital. It is also very close to Chinook Centre and to Costco and Ikea. Lot's of restaurants in the general vicinity.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Our location really is a great feature of our hotel – one that sets us apart, along with our complimentary breakfast and free wifi. I'm so glad you were pleased with your stay, and I invite you to join us again the next time you are in the area. Alnoor Lakhani General Manager

"Happy Campers"

5
30/04/2016

Love the staff of this hotel. Many Thanks to Victoria, Dan and Tim. Love the location of this hotel. We will stay again. We are here staying for medical reasons not business, however there was not place to check mark that reason. Hot breakfast was awesome!! The bed was comfortable.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your five-star review! We love it when staff members are recognized by name, and I will pass on your praise to Victoria, Dan, and Tim. I'm glad you found our complimentary breakfast satisfying and approved of our location. We are conveniently located to so many great amenities. Please stay with us again the next time you are in Calgary! Alnoor Lakhani General Manager

"Business in Calgary"

4
13/04/2016

The hotel's location was efficient for all my meetings. The rooms were comfortable, and the hotel has all the amenities that I wanted and could take advantage of. It is good place to gather thoughts to start day and relax after a busy day. Would/will stay again.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
I'm happy to hear that you would stay at our hotel again! We work hard to provide great amenities and comfortable spaces for our guests in a convenient location. Alnoor Lakhani General Manager

"Super Friendly Staff and Nice Rooms!!"

5
11/04/2016

I have stayed at this Best Western twice, originally I stayed there because it was close to the Stampede grounds, but I have stayed there since, simply because its a nice hotel! The front desk staff is super friendly- they even remember me one year to the next ! One day in the lobby, a little boy came, that had trouble with a vending machine, and the clerk was just as kind and helpful to him as he had been to me. The rooms are big, and clean and the beds are very comfortable too! This hotel has many amenities (gym, pool, breakfast.....) and ample parking as well! I booked rooms for myself and four of my colleagues, and everyone was very happy with the staff and the hotel. Some of my colleagues travel a great deal for work, and even they commented on how happy they were with this hotel. I would absolutely recommend staying at this hotel and will definitely stay again in the future, whether it be for business or pleasure.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your wonderful review! It means a lot to us when people return to our hotel time and time again. Receiving a review from a repeat guest really solidifies that we are doing a great job and providing comfortable, convenient and quality accommodations. We look forward to seeing you again. Alnoor Lakhani General Manager

"Nothing special"

3
09/04/2016

The room was clean an tidy, this is most important The breakfast was that processed egg. Stuff with processed meats and a bunch of pancakes to fill the space. Basically very un appetizing The Gym is tiny and really only good for 1 max 2 people at a time The afternoon / evening man on reception was very unprofessional I spend a lot of my time traveling so I like the experience to be pleasant Therefor I will not be using this location in the future.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
I am sorry to hear you did not have an exceptional stay with us. We receive many positive reviews from other guests for the quality of our staff, breakfast, rooms and amenities. I am glad that our rooms were clean and that you enjoyed this part of your stay. However, your experience with breakfast and our front desk staff was not to our usual standards. I hope you will stay with us again to experience the great service and quality our other guests have enjoyed. Alnoor Lakhani General Manager

"Overpriced"

2
30/03/2016

Had the "Executive Suite" the carpet was filthy, heating/cooling system didn't work. Room was hot and traffic noise from McLeod Trail was terrible. The rooms need upgrading, Jacuzzi tiles were falling off, bathroom flooring cracked. For the price I paid for a Sunday/Monday night we could have stayed in a posh hotel downtown. One bright spot... Dan the front desk man!

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
I'm sorry you did not have a better stay with us. Your experience is not one that we strive for. Most of our guests find our rooms to be clean and comfortable and I apologize that you did not. If you ever have any concerns during your stay, please bring them up with someone like Dan so we can do our best to address them. Alnoor Lakhani General Manager

"Wonderful Staff"

4
30/03/2016

The staff made my stay very pleasant. They were wonderful and so very helpful. My trip was for medical reasons and the staff made it almost stress free. Thank you for the great service. You went above and beyond the call of duty.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for taking the time to share your praise of our staff. We have a great group of people working for us who go above and beyond for our guests. I'm glad they were able to make your stay stress free. Alnoor Lakhani General Manager

"Best Western super fan"

5
24/03/2016

What can I say I am a big fan of Best Western. whenever i have the option to stay at BW for work or pleasure I do. I have booked BW for researchers I work with from the States and they enjoy the hotel. Stay coming in from out of town I book as well. Great rates, great service, great amenities. BW Plus Calgary Centre is perfectly located for quick access to downtown without the extra downtown price.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
It is great to hear from guests who are such big fans of our hotel, and Best Western as a whole! We work hard to provide great service and amenities at a competitive rate with good access to Calgary. I'm very happy to hear that you enjoyed your time with us. Alnoor Lakhani General Manager

"Very nice stay"

5
23/03/2016

We recently stayed at the hotel for 3 nights and had a very enjoyable stay. The room was very spacious, clean and had all the amenities required- a microwave, small fridge, hair dryer and coffee maker. The bed was very comfortable. The pool, exercise and hot tub area were very clean. The hot tub was fairly small but the pool was a good size and the temp. comfortable. The continental breakfast was nice with eggs, sausages, pancakes, hot oatmeal etc. Our room was facing the McLeod Trail but was still very quiet. The wi fi was included and worked very well. Overall a very pleasant stay.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for providing a great overview of what our hotel offers to potential guests. I'm happy to hear you enjoyed your stay with us and were able to take advantage of so many of our amenities. Alnoor Lakhani General Manager

"Very good"

4
16/03/2016

Super friendly and helpful front desk staff. Nice clean and comfortable beds. They also have a clean and pleasant pool and hot tub. Very central location. Only thing I would recommend that Manager do is to install a ATM at his Hotel as his staff politely told me I could find one a short walk a way at the Days Inn, but do you really want your customer having to visit the competition and finding out they are far nicer than you had actually previously thought. I would recommend this hotel especially for people looking to attend the Saddledome

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for recommending our hotel. I'm glad you found your staff to be friendly, our hotel clean and comfortable and our location convenient. I appreciate the feedback on the ATM as well, that is definitely something we should consider. Alnoor Lakhani General Manager

"Above and Beyond"

5
14/03/2016

Hotel staff were friendly, informative, and accommodating. Location easy to find and access. Room was comfortable and spacious. Has a pool without a slide, so no splashes from annoying kids, you can actually swim. Breakfast was tasty and plentiful.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
I'm pleased to hear you enjoyed your time with us. Our staff works hard to ensure our guests have a pleasant stay. Our great location, large rooms and pool are all great attributes to our hotel. I'm also glad that you enjoyed your breakfast. Alnoor Lakhani General Manager

"Nice, Fairly standard, but... "

4
04/03/2016

My husband & I are frequent travelers, as he travels for business quite often, & I accompany him. Being disabled, I'm able to speak on that issue as well. We stayed here during the Edmonton Comic & Entertainment Expo in April of 2015. We've been attending that event now for 5 years, & have stayed at as many hotels. We've also been here on many other trips. (Business, weddings, vacations, etc.) It had slipped my mind to book a hotel in advance, & were quite pleased to find a hotel so close to the site, (Saddledome) that was available less than a month before, & at a decent price. (I believe it was approx. $130-$140 a night for a standard 2 queen/4 person room, or less) We booked for 2 nights, Friday & Saturday. I booked a regular room, rather than a mobility one, as we were traveling with our young adult son & his friend, plus, I do have some mobility with a cane. Upon arrival, we were quite pleased. The hotel seemed clean & fairly modern, (though not new) & the desk staff was absolutely lovely...very helpful & friendly, with a great sense of humor. We were placed on the second floor, close to the elevator, for easy access for me. (As I'm a smoker & need to go outside to smoke) The room was fairly nice, mostly modern, (& trust me, I've been in enough hotels to know dated!! lol) and the beds were comfy. I did find the room a bit small though, & with a wheelchair, it made it difficult to place it, even folded. The pool was ok, but the hot tub was quite small. After 8+ hours in a wheelchair, & with several disabilities, I was looking forward to soaking out some pain, but it was overcrowded to the point where some people just had their feet in it, & no one payed attention to the rules. I had to wait 1/2 hour to use it, & when I did, it was dirty to the point that I decided against it & had my husband help me upstairs to just take a hot bath. The pool was nice however, clean & good temperature. They also have a wading pool for tots, which is a great idea. There's no supervision in the pool area though, & if anyone is rowdy, you best just leave. There were several young adults throwing a ball around, & I was struck in the back of my head. The breakfast bar was standard hotel breakfast food, nothing overly special, but still nice to have, as it's a money saver, & there's quite a nice selection of food...eggs, sausage, cereal, fruit, yogurt, toast, etc., as well as juice, tea & coffee. The "hot" items are not prepared by a cook, but are the "pre-cooked" variety. Still, pretty good for what it is. Always something to eat there, no matter what your tastes are. The rooms were fairly quiet, clean & the stay overall was quite nice. It's not the cheapest place, but not the most expensive by far. Great value for the money, & the location can't be beat! Also, probably the best wi fi I've had in a hotel, with both wired AND wireless. (Though I can't verify wired 100%, as this time we didn't use it like we normally do, but it's advertised) Each room is equipped with the usual mini fridge, coffee maker, iron, hair dryer, etc. Some rooms supposedly have a microwave but ours did not. Overall, as of LAST year, (2015) I give it 4 stars. Amazing, friendly & helpful staff, (who spoke English we could understand!) and overall great stay, with clean & fairly modern rooms. HOWEVER.... Because we were happy with our stay, we decided to rebook here this year for the Expo. When we find a place we like, we keep going back & recommending it to others. I tried to book my room, & noticed prices went up about $10-$20 a night, (no biggie) but when I chose our 2 nights, the price jumped another $40+!!! I feel ripped off...almost dirty! I get the overall price increase, (prices 4 everything 4 up) and even a $10-$15 jump a night for a special event, (though even that seems wrong) but seriously, $40 plus a night? If I was basing my review on that alone, it would drop to 2 stars! These events are costly enough, with tickets, fuel, food & heaven forbid you buy anything, (autographs are $50-$75 or more a piece) but adding on $40 plus a night seems crooked. Possibly a management change? I think we'll be trying another place. Too bad. I liked it here. But if it's not a special event, this is an ok place. PS-I saw another review mention having to leave his shoes on...you should do that in ANY hotel, no matter HOW nice! Cleaning staff can't shampoo every day, & you never know WHAT some person is doing in their room. That's not a reflection of the hotel, but the guests. Bring slippers! I do.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your thorough review. I'm happy to hear you had such a great time with us last year, found our rooms comfortable, and our staff helpful. On busy weekends, the pool can get crowded and I'm sorry that you did not get the spa soak you were looking for. Our rates change daily based on demand. Our management is the same, but perhaps the expo has become a more popular event, or there was something else going on this weekend that lead our prices to jump higher than they were last year. I'm sorry that this price change prevented you from staying with us again. Alnoor Lakhani General Manager

"Okay but wouldn't stay here again"

3
02/02/2016

This best western is not the nicest but it's on par with the Days Inn up the street. This BW is an aged hotel. The rooms need a face-lift... I wore my boots the entire time as the floor was quite stained and filthy looking. There was someone else's strands of hair on my bed. The toilet flusher needed to be held to get a good flush and it was quite the loud flush. I'm sure the neighbour's could hear it each time lol However everything worked and the service was great. Free parking, free WiFi, free decent hot breakfast

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
We strive to provide excellent service and cleanliness to all of our guests. If something is ever not exactly as you would expect it, we encourage all guests to please contact the front desk so we can make it right. Given the opportunity, I feel we could have provided you with a five-star stay. Alnoor Lakhani General Manager

"Great Stay in Calgary"

4
01/02/2016

My husband and I stayed here Friday night and enjoyed our stay. The check in/out was fast and the front desk staff were very friendly. Room and hallways were clean, bed was amazingly comfortable, breakfast was very good (pancakes, sausages, scrambled eggs, toast, cereal, pastries, oatmeal and fruit). We had one problem while we were there but was not the fault of the hotel. At about 2:30 am I awoke to people arguing and yelling, called the front desk and approximately 5 minutes later there was peace and quiet again. Found out in the morning from the fellow at the front desk that the police were called in immediately and the people in that room were escorted out. Really impressed with the quick response. Would stay here again.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
I'm happy to hear you enjoyed your stay and that you would stay with us again! When a guest comes back it is always a great way to tell us that we are doing a good job. Our staff works very hard to ensure all aspects of our guests' stay are friendly and comfortable. It is a shame you had the disturbance during the night- but I'm glad we were able to remedy it for you quickly. We look forward to seeing you again. Alnoor Lakhani General Manager

"First Time Stay"

3
20/01/2016

The Hotel was average, standard comfort and amenities. Included Breakfast however for a 'celiac' the options are quite limited, might be better to eat out. The staff were pleasant as expected, nothing that really stands out.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for staying with us. I'm happy to hear you enjoyed your stay. I'm sorry that our breakfast was not suitable to your dietary needs. We are always looking for ways to improve our offering and services for our guests. Alnoor Lakhani General Manager

"a place to stay in Calgary"

5
18/01/2016

one a whim, while visiting my son in Montana, we decided to drive to Calgary to see a Shark's game. We needed a hotel and knew we could trust the Best Western franchise. We were not disappointed. this was a few blocks from the game. The room was spacious and clean. The beds were very comfortable. All amenities were excellent.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Sounds like a wonderful short trip to Calgary! Thank you for sharing your time with us. I'm happy to hear you enjoyed your stay and found your room spacious and beds comfortable. We hope to see you next time you are in town. Alnoor Lakhani General Manager

"Super location for a stay in Calgary"

5
11/01/2016

Great location - close in to downtown. Parking is easy, very available and very secure. rooms are always quiet for road noise. Very clean and very professional and courteous staff. Reasonable rates and breakfast is exceptional. Stayed for business and also with my wife and family for pleasure on other trips - always great accommodation.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for your great review, it is always so nice to hear from a return guest. Our staff works very hard to provide a clean and inviting environment for our guests. I'm pleased to hear that their work and our convenient location keeps you coming back. Alnoor Lakhani General Manager

"Good for a short stay"

3
28/12/2015

We arrived late evening, check in was done in the most efficient manner ever seen. It didn't take longer than one minute to finalize the check in procedures and this was done by a very friendly and welcoming front desk officer. Swimming pool is small but nice, rooms are outdated and old but clean. Breakfast was not much of a variety but good to get you going. In a nutshell, nothing special but good enough for a short stay...

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for staying with us! I'm happy to hear that you found your front desk staff welcoming and helpful and that you enjoyed your time with us. We hope to see you again soon. Alnoor Lakhani General Manager

"good hotel and easy access to events at the saddlome"

4
24/12/2015

We always stay at this hotel when we have events to go to at or near the calgary saddledome. Plus easy access to four major shopping centres not to mention Mcleod trail full of stores of anything you might be looking for . Staff is great.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
It is so nice to hear from a returning guest! I'm glad that our location has proven to be convenient for you and that our staff keeps you coming back. We look forward to seeing you again. Alnoor Lakhani General Manager

"Very pleased"

5
13/12/2015

We were very happy with our stay. The beds were comfortable. The decor makes you feel like your staying in a much more expensive hotel. The staff were very friendly. Made us feel like we got a bang for our buck.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
We work very hard to ensure our guests enjoy their time with us. Hearing that you felt you were staying in a much more expensive hotel is music to our ears! We hope to see you again soon. Alnnor Lakhani General Manager

"Staying in Calgary, Alberta"

5
09/12/2015

Our stay at the Best Western Plus Calgary Centre Inn was very good as usual. We have stayed there before and like it for the ease to find it and closeness to various amenities. They are very helpful and have a pool for our grandsons. Breakfast is also good with variety and hot items. We had 2 rooms and were pleased they could have the rooms next to each other. Thank you

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for continuing to visit us time and time again. We're always happy to host you and your family and love to hear that you enjoy your time with us. Alnoor Lakhani General Manager

"Weekend Away..Bust"

3
07/12/2015

The hotel was clean. The check in staff on Friday was friendly. We book a Jacuzzi suite and the Jacuzzi did not work. Three calls were made to the front desk and the problem was never solved. Upon check out I asked to speak with a manager and there was no Manager on Duty. This is unacceptable. The problem should have been resolved at the time not a day later. The hotel says they will refund us some money however this is a weekend that we look forward to every year and it did not turn out the way it was supposed to.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
I'm very sorry to hear about your troubles with the Jacuzzi in your room! We want all of our guests to enjoy their time with us while in Calgary. We have addressed the issue and hope to see again in the future. Alnoor Lakhani General Manager

"Downtown Calgary"

4
30/11/2015

Very clean and well maintained hotel, staff are very pleasant and helpful. Easy access to Stampede Park and downtown Calgary, have stayed here several time over the past several years and would definitely return.

"run don;t walk away from this place"

1
18/11/2015

stayed at the Best western plus on macleod trail nov 13 and saturday nov 14,firat night could not sleep because traffic noise was so loud ,very thin windows,rug was very dirty bathroom door made this banging sound when shutting on a spring ,then you had to hold it open manual after a shower because fan was not strong enough to get out steam and nothing to hold open ,was very surprissed because had stayed in BW plus many times before [not this one ]when i complained the following morning the front desk said yes they knew all these things and had changed the sign to a plus some time ago and would be doing upgrades at the end of the month,i said but your charging me PLUS rates ,yes he said but he would change that ,he then changed us rooms to the 4th floor facing the back much bigger but just as stained rug ,same squeeky bathroom door [but he gave me a rubber stopper for it now,which rolled into a ball and door still closed]now we have the train going by every 20 minutes then garbage pickup at 130am ,did we sleep hell no ,then in the morning getting out of shower i got a glass splinter from the cracked floor tile ,got it out thank goodness complained down stairs they adjusted the room from 142 to 116 plus tax ,told him to tell manager to call me ,she finally did today [guess it was not top on her list]she told me it was the hockey team that made a mess ,i told her we did not hear anything from a hockey team ,those stains were there way long ago this hotel was a 2and half at best but charged for a 5 ,so if u stayed there since the sign has been up i would take them to task on it ,this is just wrong ,also the manager is supposed to have the owner call me wonder how long that will take if at all ,again RUN don;t walk ,this is a 2 and half at best in my opinion ,apparently they are renovating did not see signs of that ,but heard lots of excuses, will definitely think about Best westerns plus in the future

"Great"

5
28/10/2015

Booked a bit last minute but got a good room. Down from Edmonton to volunteer for WE DAY and they were very helpful in directing us to event. Also providing us with take out options. Would definitely stay again. Staff was great

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
We are always happy to help out. I'm glad you enjoyed your stay with us and look forward to seeing you again soon. Alnoor Lakhani General Manager

"Very good place"

4
18/10/2015

Great people, and convenient location. Breakfast attendant very thorough, good food. A solid place to stay, but check bed and inside pillow cases for hair........... just sayin........ Beds very comfortable. bathrooms very old, tub very small and slow drains.... real bath fan though !!

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for taking the time to provide your feedback with us. I'm glad you found our hotel friendly, convenient and enjoyed breakfast. Alnoor Lakhani General Manager

"Smoking Rooms still available"

5
15/10/2015

This hotel is located just minutes from downtown and right next to the Stampede Park. A clean hotel, spotless rooms, really comfortable beds. And incredibly helpful, friendly staff. And a free breakfast is a great thing. But what makes this hotel our go to hotel in Calgary is that they still offer smoking rooms. We aren't treated like lepers here. I can highly recommend this hotel. It would be nice if there were a restaurant close by but since it is only minutes to downtown, that isn't a huge problem

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
It's nice to hear that we are your go to place while you stay in Calgary! Our location near downtown is definitely convenient, isn't it? Alnoor Lakhani General Manager

"Consistant Reliability"

5
14/10/2015

Always clean, quiet, with good hot continental breakfast. Hot tub/pool was clean, with good temperatures. Lots of towels, pool side chairs in a sunny atmosphere. Access in and out is quite good. Staff are friendly and helpful. Prices appear a bit high, but with everything going up it has to be lived with. Will definitely stay at this McLeod Trail property again.

alnoor61049, General Manager at BEST WESTERN PLUS Calgary Centre Inn, responded to this review
Thank you for sharing your stellar review with us! Our pool is certainly the place to be on a crisp autumn day. Makes it feel like summer year round! Alnoor Lakhani General Manager

"Lovely hotel, good value"

5
08/10/2015

Hotel was in excellent condition and the staff were very helpful and professional. I was impressed with the exceptional decor of the hotel, felt like a much more expensive facility. Great value and great location

"Visiting Calgary"

4
01/10/2015

On our first visit to Calgary in many years, we were very impressed by the size and comfort of the rooms at the Best Western Plus Calgary Centre, However, we had decided not to rent a car on this visit, and found out that this motel is not really convenient for walkers. There are very few reputable restaurants in near proximity and it was nearly a $50 cab ride to & from the airport. Staff were excellent and despite the fact that the motel is located on a very busy street, the rooms are very quiet. Also this motel actually has decent lighting in the bathroom for shaving, applying make-up, etc which is a rarity in this day & age.

"Exceptional customer service"

4
27/09/2015

Hotel/room was clean and up to date. Included breakfast had every item you could want, But the customer service was outstanding. The location is on a fairly busy street, and the parking is not the greatest, but it's okay. The pool and fitness centre are clean and not outdated. I would recommend this hotel.

"Excellent!!! "

5
19/09/2015

Fabulous hotel all around!! Great location and very friendly staff!! The rooms are clean and comfortable. Great wifi connection. The breakfast is superb and defiantly deluxe. We didn't go to the pool but it looked very nice. I'd recommend anyone to stay here.

"Value for money"

4
15/09/2015

If you are looking for the place to stay and move on or just transit at Calgary, this hotel is very good option. Big double beds. Free parking in front of the hotel. Hot breakfast. Coin laundry. Hair dryer. The price is ok for cleanness and convenience.