Best Western Vista Inn

Young lady at the front desk who checked us in helpful,gave us good information and spot on with food recommendations. Quiet at night. Clean. Nice amenities. No problem parking. Saw wild life from room. Comfy bed and pillows.

Excellent experience at VISTA INN. The property was well maintained, very clean, has easy access and professional staff. Breakfast offerings were expansive. Buffet Offerings were varied and much better than other mid range hotels. Front staff for checking in were helpful , informative and very customer oriented. One of the best stays I've had for this 20 day trip.

For a Best Western and not many options in Bueno Vista, it had to be a 5! The staff tried hard even small things like towels over chairs by the pool and being friendly and accommodating. The room was somewhat updated, no mold or filth. AC ran well. The bed was ok for me but my guy said it was hard. Lots of good pillows!

Everyone was so helpful and courteous. They made our stay a pleasure. Thank you for having a wonderful staff.

Outstanding stay! Ricardo at the front desk was very kind and helpful as was the other gentleman that checked us in. Beautiful beautiful views from our room and the breakfast was outstanding. Very comfortable and clean with great amenities.

Our family is pretty disappointed with our experience. We called months in advance to make a reservation. I called back to check in, and they had me written down for the wrong month and my wrong email so I had no confirmation. They fixed it at that time, but I lost trust so we made other arrangements. I called 6 days in advance to cancel, and they told me I had to cancel within 7 days or they were charging me a night. Typical cancellations are 24-48 hours, but they would not adjust this. I called, I stopped by in person, I emailed, I called corporate and no response at all. The general manager, Brent Jewell, never followed up and neither did corporate. The front desk staff was rude and then after some discussion, the one worker told me he'd just been there a month and didn't know what he was doing. I typically stay in Marriott hotels and their level of customer service is far superior.

AC does not work. At night so poor sleep

Very well cared for Best Western hotel. Rooms were clean and spacious. The pool was great, and the concern for our stay was high. I especially liked the people at the front desk who helped me by recovering my pill case and keeping it for me until we came back. Also, I really enjoyed talking to the Turkish cleaning crew. They were interested in us, and I was interested in their lives, too. Better than a lot of chain hotels that don't care that much about you, Best Western Buena Vista did.

the clerk at 2 am on July 29 was fantastic great customer service Breakfast was big variety and clean

First time staying here and will definitely comeback. Very friendly staff, very clean property, comfortable rooms with a good view of the mountains. Plenty of parking, definitely above average complimentary breakfast (Peet's coffee), reasonable price for the area and season.

Everything was wonderful from the check in, spacious double queen room, large bathroom and parking was easy. The pool and sauna were a hit with the kids. I would highly recommend a stay at the Best Western in Buena Vista !

Excellent accommodations. Very clean. The staff was very friendly and accommodating. Excellent breakfast.

Very clean hotel with nice courtyard overlooking mountains.

The room spacious and clean. The staff was superior and helpful and made our checking and out very efficient. It was a great location with adequate parking. We would absolutely stay there again.

BW in Buena Vista Colorado is a great place, roomy, clean and super nice people! Their suites are on par with Hilton Garden inn.....the best!

Visited for three nights in Buena Vista last summer. Location is convenient to town and to hiking. View of the mountains from the room and in front of the property is big plus. Room was very comfortable with modern amenities, people working at the desk were friendly and helpful...gave us some good restaurant recommendations. Buena Vista is a fun base location for good times in the mountains, in Salida, out to Florissant Fossil Beds, or rafting along the Arkansas River. Buena Viking for burgers and BV Roastery ( get there early) are fun

We were on a road trip across two states, this was our third Best Western in a row, and it was head and shoulders above the others. Sure, the basic room configuration was pretty standard, but the management in THIS Best Western really goes the extra mile. It's the small touches that stand out, like a high quality shower head, an extra bath mat in front of the sink, and the better quality breakfast items (Peet's coffee, Bonne Maman honey, large selection of teas, heated syrup for the robot-prepared pancakes). There was even a little section of all gluten free items, complete with a separate toaster to prevent cross contamination! When we checked in, I saw all the awards posted in the lobby, and wondered about them; by the time we checked out, I understood why they got so many awards. Over and above.

Wonderful hotel- highly recommend location, clean and attractive facility, the super lil cafe, store and patio, great breakfast. Staff really great. Only downside is no elevator but don't carry in so much stuff! ;) If you have a gift card or coupon be sure they remember to use it.

Our experience at the Best Western Vista Inn was excellent! The room was well equipped and very clean. Amenities were very nice. Bed was comfortable. Loved that we could walk into town, and Pete's coffee is a bonus! Staff was friendly and professional.

Kelly was a great front desk person! They really made the few days we were in Buena Vista special!

This hotel had actually glass galasses and coffee mugs in the room and a mood coffee maker. What a treat it was . Very accommodating staff and kind

Clean and nice people. Very good breakfast. Would recommend.

Excellent stay. Friendly staff. Clean and well maintained. Highly recommend

Leanne was AMAZE-BALLS and I appreciate all of her help!!! Michelle was also very helpful too!!!

The staff is great and very helpful. The hotel room was clean and very well equipped. The brunch was tasty and plentiful.

My stay there was excellent! The owner of the hotel greeted me when I came in. I didn't have a reservation, as I wasn't sure where I was going to stop for the night. The hotel was not only a five star site, what it was immaculate, warming, and just a wonderful experience. They even had bathrobes in the rooms in addition to other amenities. My brother lives in Buena vista, but he was out of town. I was so happy to have experienced my stay there. I also visited the gift shop on site, and it was absolutely wonderful.

John at the front desk was very courteous and helpful. The room was very nicely decorated with lots of little extras, beautiful light fixtures, a comfortable bed, Teri cloth robes, new carpet, freshly painted stucco-design walls & ceiling, all very tastefully done. When I come back to Buena Vista, I'm sure I'll stay there again.

Michelle at the front desk was great

Great stay here in such a beautiful area. Saw plenty of deer roaming around and had a good time on the nearby main street. John at the front desk was the coolest. He gave me lots of recommendations on things to do and was just a kind soul. You can tell this guy cares about his work and his guests.

Great service and very friendly environment.

Conveniently located Peaceful, quiet, clean & classy Very clean & quiet rooms w/interior aesthetic Decent value Again very clean & quiet John, Jacob & Michelle have provided great & accommodating service Clean & relaxing hot tub, swimming pool Great exercise room Continental breakfast better than the average , e.g. fresh berries, almonds, gluten free I'll be back thank you

The property was very clean and comfortable. John at the front desk was very helpful and was willing to accommodate my requests (for example, a toothbrush). He let me know that he was available until 11:00 PM. This was not my first stay at this property, and would likely use it again should I find myself needing accommodations in this area again.

Lovely hotel. We were especially pleased that the room was cleaned for the second night's stay with made beds, clean towels and replenished supplies. Staff was very kind and helpful. The gentleman who checked us in at 4 on Friday was very welcoming and helpful. The gentleman who serviced the free breakfast was also welcoming and very efficient.

The experience was great. The pool area was good and warm. The breakfast was good as well. Very quiet and comfortable after a long hike. The area supports many opportunities to eat out with a few being really good and friendly.

I really enjoyed my stay at this hotel and highly recommend it. Honestly, one of my favorite Best Western experiences (unless others have also stepped up their game recently). It has a delicious breakfast with a wide selection of offerings: oatmeal (including fresh berries to put in it - you dont see that often!!l along eith the usual items to put in it), eggs and bacon, biscuits and gravy, pancakes, and the other standard fare. Pretty amazing complimentary breakfast!! The beds were comfortable, you have a very nice sized refrigerator in the room, and you have an actual nice bath rug in front of the sink. Not the flat bath mat in most hotels, but an actual, fluffy bath rug that feels nice on your feet!!! I have never seen a hotel a have that. Finally, I LOVE the sustainable aspects - they have glass glasses (not paper cups), they have a glass bottle for you to use in their water bottle filler to have water in thr room, and they have a water bottle filling station! I highly recommend this hotel. The one slight downside is that there is no elevator to get to the 2nd floor. So, if mobility is an issue for you, I wpuld suggest calling the desk when you make a reservation and request to be on the 1st floor. Otherwise, the walk up the steps is very short and helps you work off breakfast.

Very clean. Staff was all very kind and very very quick responses. Probably best service, cleanest facilities I have gotten at best western!

Jon that checked us in was extremely pleasant and got us an extra blanket for the kids. Hotel was clean and kids enjoyed the sofa bed.

Every staff member was super friendly and helpful. Breakfast was delicious.

Every staff member was very friendly and kind. John was the front desk person who checked us in and checked up on us to make sure we were doing good throughout the stay.

We had a lovely time at the hotel. John at the front desk was wonderful. The hotel was clean and quiet. The continental breakfast was hot and had many choices. It was clean and monitored routinely. The attached coffee shop was darling! It had very cute things in it to buy.

Rooms were excellent, Clean! And Breakfast was excellent & the Breakfast Lady was Awesome very helpful & friendly. Check in Counter staff was excellent as well, totally recommend and will come back!

The Vista Inn Best Western was a beautiful hotel in a small town that went above and beyond in terms of customer service and cleanliness. The hotel has been renovated and has such clean and classy details everywhere. The staff couldn't be nicer or more helpful. The breakfast was delicious for an included breakfast as well. We would stay again in a heartbeat!

Amazing experience from the moment I checked in late at night with John ! He provided quick and excellent service. John went above and beyond providing my family with a play bin personally delivering it and providing amazing recommendations for Buena Vista

Everyone was super friendly and helpful. Jacob at the front desk is quite possibly the nicest most professional front desk clerk I've ever encountered in my travels. Great coffee in coffee shop, which is a local business. Awesome stay. 10 out of 5 stars.

Hotel is excellent. Very clean, quiet and friendly staff. The breakfast is terrific and has everything you could want.

John helped us out a lot. He even went out of his way to bring us plates and silverware and napkins when we ordered our pizza. He was the best very helpful.

John and Michelle made our stay wonderful. They recommended restaurants to eat at because we were celebrating our fiftieth anniversary. Breakfast was very good also!

The Best Western in Buena Vista is fabulous. It is clean, roomy and the breakfast is delicious.. The staff is super friendly and helpful. John, one of their front desk employees, is so caring and gregarious. I have stayed at this hotel 2 times and will definitely go back...check it out

We were in Buena bc Vista for a wedding. The front staff acknowledged us as soon as we arrived and were very accommodating. The rooms were very clean and comfortable. The breakfast was outstanding. It had a wide selection along with friendly staff who were very attentive to cleanliness and needs of the guests.

The whole staff was nice and just overall wonderful. I would def recommend this place to anyone who is planning on staying in the area.

Everyone at this hotel is friendly, professional, helpful and oh so pleasant! Front desk folks are a solid 10/10! From getting information on amenities, local restaurants or gift shop and coffee shop info, no one was too busy to assist. We will stay here again!

Just north of downtown on US24, the BW Vista Inn was a perfect spot to rest after (and before) leaf peeking. The room was quite comfortable and quiet. The breakfast was a great spread, with an onsite associate to make sure that all was good. On-site gift store. Two floors but no elevator.

All the staff members were so kind and helpful, and the rooms were spotless and comfortable. We will stay there next time we are in Buena Vista!

Excellent location. Easy to find. Clean, comfortable, quiet rooms. Breakfast was outstanding with warm foods, hot and cold cereals, breads, muffins, burritos, fresh fruit, yogurt, cheeses, coffee, tea, juice, and even gluten free options along with a separate toaster for such items. All staff members were friendly and helpful. We did not have time to use, but great there is an indoor pool.

Everything about my stay was excellent. The check in, the room, the hotel itself, the breakfast, the hot tub and the staff. I really enjoyed it. My only complaint would be the price. There's no way an ordinary motel room in Buena Vista, CO, should cost $265/night. Just a week ago, I stayed at a very nice, upscale hotel right on Whiskey Row in downtown Louisville, KY, for $160/night. But aside from the price, this was a fantastic stay.

Clean, modern and comfortable. We stayed in room 119, which faces the road and had no issue with noise. Nice breakfast, lots of options. Will stay here again next time in BV.

The room and amenities were well kept, and the biggest reason for the high review was all because of Tonya at the front desk. She was very exceptional, kind and went out of her way to help me on multiple occasions.

Clean room, comfortable bed, spacey room and great water pressure. Plenty of parking and friendly staff for check-in and check out. Breakfast was warm and tasty.

The best staffed hotel I've ever stayed at. It's an exceptionally maintained Best Western Hotel in the heart of the Collegiate Peaks. You can't go wrong staying here.

This was my third or fourth time here and everything is always great. The woman who checked me in was friendly, professional and genuinely seemed to enjoy her job. The breakfast is better than the “free” breakfast at most similar hotels. I will definitely stay here again when in the area.

My initial contact was with John who helped these very tired travelers to their room The next morning we had Maureen whi was so friendly! She offered great suggestions for the area. I mentioned to the maintenance about a sluggish drain and he fixed it right away. Everyone is fun and kind…. I think the mamager must lead the way for staff!

Excellent customer service. Clean room and breakfast area. Jacob at front desk very helpful as was attendant in breakfast area.

The hotel was extremely nice and clean. The staff did everything possible to assist us! The breakfast was exceptional! High recommend this hotel

Great hotel. Clean, quiet, friendly staff. Very accomadating and hospitable. Front desk staff is impeccable! Pool and hot tub nice and functional. Continental breakfast is solid. Pro tip: the free in room Seattle coffee is better than the lobby hot pot.

I booked this stay last minute after cancelling another local place basically on a gut feeling. I am so glad that I did. Everything was perfect! The staff was nice and helpful, the room was clean, and the bed was incredibly comfortable. I really enjoyed the hot tub after long days outdoors. The breakfast had great variety (that changed) daily. Loved the little details like the extra water bottles in the room so we'd stay hydrated. We are already planning a trip next year and have a room reserved!

From the moment we arrived, the service was exceptional. The staff was warm and welcoming, the room was spotless, and the beds were incredibly comfortable. Every detail—from the fresh, inviting décor to the delicious breakfast—made our stay memorable. Perfect location, quiet at night, and everything we needed was within walking distance. We'll definitely be coming back!

accommodations very clean and its employees responsive and friendly. breakfast arrangement was wholesome and fitness/pool facility user-fridndly

Stayed here for one night in short notice… rate was a whopping $305 plus taxes… it felt high but these folks definitely have a corner on the market for a clean, chain hotel in this small town. Service was friendly, room was clean and quiet. The A/C rattled all night but with a window unit it was not a surprise. It did work very well, though, so that's a win. In room coffee was a plus. Plenty of towels and bathroom amenities. Breakfast was plentiful with a variety of hot foods and pre-packaged items. One surprise - no elevator. Not a huge deal but might be for some. Overall a great stay in a small town at a big city price.

Was in BV for a hiking trip and this place was perfect. Clean, friendly and the attached gift/coffee shop had really good cold brew.

We came for a wedding and the Best Western did a great job of getting us checked in and our room was clean and ready when we got there. All the staff was super kind and helpful, with a smile. The breakfast had so many options. The beds were comfortable and the room was spacious.

We stopped on Friday evening. John welcomed us warmly, made conversation was able to give us the same room for two nights. He made us feel very welcome. The room was clean with ample towels and it was serviced on Saturday while we were out so we returned to clean towels and made beds! This is a rarity. One of the best hotel breakfast is available. We didn't bring a bathing suit, but the pool looked lovely and there was an outdoor patio to sit in the evenings. A nice gift shop next-door.

From making the reservation to checking in and checking out, and in-between. All excellent. Staff, cleanliness of the property, tastefull landscaping. Excellent!!!!

Our stay was fantastic. The staff was fun, friendly, helpful & courteous. Our room was clean, the housekeeping staff does a fabulous job. The complimentary breakfast was very good. Great options for any dietary needs. We requested a 1st floor room & the staff accommodated us.

Premises were immaculate. Staff very friendly. Hot tub worked perfectly and felt great after a day of rafting. Breakfast was well stocked and tasty. Selection of both hot and cold food was very good. Location is convenient and has pretty views. Highly recommend.

Friendliest & most helpful front desk personnel that I've encountered in a long time. So appreciative of their help. Clean rooms. Love the glassware instead of plastic. Extensive breakfast, including GF options, with separate GF toaster/microwave. Great stay!

Started out with John checking us in. Super nice and helpful guy! The room was very clean and we love the remodeled look and comfortable mattress and pillows. Also loved having housekeeping make our bed and refreshing towels, etc. We enjoy BV and come here quite often to see family.

The Vista Inn is a lovely hotel that is very well managed and maintained. The staff is friendly and helpful and there are several nice hotel amenities. The breakfast buffet was well done with many choices from eggs to waffles, biscuits and cereals, juices and pastries. There is a very large and extremely nice gift shop in site that also sells pastries, tea and specialty coffees. They also have a large indoor pool, hot tub and small gym. We stayed in an executive king and it was large and spacious with a nice sitting area. The location was great! We spent one day at Mt. Princeton Hot Springs (10-15 min drive), and the next day we drove about 30 minutes up to St. Elmo historic ghost town. Both wonderful experiences. There are also plenty of places to hike and fish on the area and some unique shopping experiences on Buena Vista's Main Street. This was a great stay, and we will definitely be back!

When we arrive, John was above and beyond. He made sure my 96 year-old mother had a warm room and if there was anything she needed anything at all whatsoever for her to call the front desk and he would be right there to accommodate her. We have stayed with Best Western Buena Vista in the past, and there again have had exceptional accommodations by the staff. Everything is very clean from the moment you walk in. The breakfast is great. There is a full selection. Thank you, Buena Vista best Western keep up the great work!!

Very clean and comfortable. My room was very convenient to parking, and it was quiet, and updated. Air and heat worked well. Room straightend on second day. Check in personnel was very pleasant. I did not use the pool or the restaurant, but they looked very nice.

We telephoned from the middle of New Mexico and we were greeted warmly by John. He explained our options and we were able to secure a room reservation. It was nice of him to wish a safe travels as we made our way to Buena Vista. Upon arrival, John was working the front desk and greeted me warmly. He had our reservation ready. He stepped out from behind the desk to show me amenities and to direct me to where we be staying for the night. He even offered to help me with our bags. What a pleasant experience. We love the hotel and everyone of the staff were terrific. John set the tone. This morning at breakfast, there were two attendants. I don't know their names, but they were very helpful and friendly. They set out a wonderful breakfast and the gentleman helped me to navigate the pancake machine. Will definitely be back.

The hotel was fantastic! The entire facility was clean and updated. The customer service was exceptional. The front desk staff was so kind. They went out of their way to make our kid's hot cocoa the night we arrived We will be back this summer.

Booked a last-minute stay and had never been here before—what a great find! The staff was incredibly friendly, the room was spacious, spotless, and well-equipped with all the amenities. The location was perfect, close to everything, and the breakfast was excellent. Hands down the best deal in town! I would highly recommend it and will definitely be back.

Very clean and nicely renovated! The breakfast had specialized gluten free area with a separate toaster. Lots of little details that added up to a great stay. Such as a bath mat, movie night on Saturday and cookies upon check in. The staff were super friendly and kind.

I have allergies, so I'm sensitive to pet dander, smoke of all types, mold, and various other initiators. Wow, what a pleasant experience. We stopped by late at night. Needed a place to stay. We asked the clerk to inspect the room before we stayed. Very agreeable, escorted us to our room and let us look around. Excellent accommodations. Room was clean. Room was virtually odor free, light cleaning solution odors. Robes on the bed. Clean bathroom. Clean carpet. We asked about their pet policy. They are very strict. No pets in the prime months of summer. During the winter, they have two rooms that they allow pets in, but again very selective. No smoking, big fines if they suspect that you smoked in the room. Breakfast was very good. Pancakes, biscuits, gravy, bacon, eggs, a variety of cereals, coffee, tea, juice, along with a host of thing I can't remember. All free. The staff were very pleasant. At first they seemed stern, but in conversing with them, it's because a lot of people that stay there try to sneak in their pets or other things that are not permissible. So they are leery. Overall, best place I've stayed in a long time. If I'm in the area again and need a place to stay, this is the place.

First of all the concierge was extremely helpful. I have allergies to pets and .smoke (Pot) . He politely escorted us to examine the room before we made the reservation. The room was very clean and smelled great, not like a dog house. There were complimentary bath robes for each of us. Glass coffee mugs and the gave us complimentary chocolate chip cookies and bottled water. The breakfast was fantastic.Anything you might want, even maple syrup. We had a very good night of rest. The bathroom even had a throw rug in addition to the floor towel.

All staff we interacted with seemed to enjoy their job and were working purposely. Everything was clean and generally modern. Convenient in and out with multiple entrances especially important in the winter. Check in and out was flexible and beneficial to our weekend away. We will stay again.

This Best Western property was very clean! The staff were friendly and the beds were very comfortable! The breakfast was amazing, and the property is close to Mount Princeton Hot Springs. We will be staying here again when we come back in Buena Vista!

John at the front desk is remarkable, an asset to this business. He is friendly, welcoming, cordial and professional. The room was nice, the robes are a nice touch. Building was in good shape, rooms are clean and modern. Will definitely stay here again.

Great spontaneous stay!! 100% loved this property!!! Super clean, super friendly, super comfortable!!! 100% will be back! Walkable to a good restaurant and saw elk along the way…perfect!! Hot breakfast, again super clean and NO styrofoam or plastic utensils!

Very quaint, quiet, and clean! The gentleman at the front desk ( I hate I didn't get his name) was so very kind!! The pillows were a bit too fluffy, but I made due! I travel for work. You best believe I'll book here again if I make my way back to Buena Vista! Thank you!

The area & price can't be beat for what you get. I don't know if this place is brand new or recently renovated, but it if very well done & felt like a fancier, pricier hotel. They have gluten free options available at the continental breakfast. Jay was great, helpful, & personable!

The facility was in great condition. It was decorated for the holidays and very nice. Our room was very modern and nice. Quiet location. Beds were comfortable and the bathroom was clean. Breakfast was great. Staff was very friendly. Definitely will stay there again.

Extremely nice and clean facility! Stayed on first floor - King bed room. Appeared to be very recently remodeled. Room smelled very nice. The rest of the facility appeared to be just as nice. Staff very pleasant and helpful. Included breakfast was actually quite good, with a good selection.

Wow!!!!!!! Every piece of this hotel exceeded expectations. We were hoping to break up the drive from Denver to Sedona and stay a night in BV. The hotel staff was fantastic, the location was 10/10, the free breakfast was 15/10, and the gift shop next door was also so cute. So unexpected and we are so glad we stopped!

Super clean and inviting public areas, as well as rooms. Front desk staff welcoming, helpful and friendly. Communications about the reservation ahead of time and during stay were timely and helpful. I liked the messaging and reusable water bottles in the room.

The staff members were very kind and attentive, especially the man who ran the kitchen. There was a wide variety to choose from for breakfast and the biscuits and gravy were really good. Rooms were clean, well stocked, and comfortable. And of course, the View Café is awesome. I usually spend more in there than I do on the room.?

Very clean hotel and hotel room. Comfortable beds and pillows. Friendly staff and yummy breakfast. Was able to park in front of our room and it was quiet all night got some great sleep. Right down the road from Cottonwood Springs. Will be returning to this same hotel.

Everything about our stay was excellent. The property was lovely inside and out, nicely decorated for Halloween, with very pleasant staff at the front desk. Our room was nice and the bathroom was especially nice, wider than what is often time found in hotel rooms. The breakfast exceeded all of our expectations. Even had a special area with food for those who are gluten-free. There is filtered water available at the end of each hall. Very thoughtful throughout. Would definitely recommend to anyone passing through Buena Vista.

Best Western Vista Inn the room I stayed in was super clean I really enjoyed my stay and the mountain views are spectacular. The breakfast is excellent the pillows are fluffy the beds are really comfortable and the hotel staff everyone was just great.

We were in town for the Sawatch 50k race. The entire staff were welcoming and friendly from check in to check out. The complimentary breakfast blows away the typical competition in variety and cleanliness. This is a great place to stay! We stayed after the race to recuperate It's worth the extra cost!

Great location, good breakfast options, clean comfortable accommodations, and friendly staff. Close to downtown and central to area hiking. Would stay here again. We enjoyed our visit to Buena Vista and the stay at Best Western Vista Inn

48 hour to start planning to hike a nearby mountain at the early start of the Aspen season in the Colorado Rockies and with perfect day weather prediced. Trip Advisors' top rating well deserved. Friendly staff. Excellent bed and bedding. Critical plus: Breakfast, a real breakfast, was ready and available to us early morning hikers around 5 am. Not sure they want this advertised, but it was so important to getting up and down the local mountain for us Medicare enrolled types.

Great location, looked nice, but thoughtless front desk staff and very overpriced! We had three outlets in our room that were taped with painters tape, hanging from the wall. We had food on the floor when we walked into our room and the front staff checking us in, Tanya was very unprofessional! Tanya was ill-mannered, threatening, and arrogant! She tired to bully us by stating she would cancel our room when I questioned the reservation, and confirmed the number of occupants by showing her my confirmation. I was so frustrated with her behavior, I walked out. When I came back in she maliciously snapped and said “oh so you will be staying here, told you, you won't get a refund”. This is our first of many trips to Buena Vista, but this will be our last trip to this hotel as long as they continue to allow front staff, like Tanya to speak to customers that way! We encountered numerous other staff members, excellent each time, hope they employee more staff with values like those ones!

Received a warm welcome from the front desk. However I spent a sleepless night - the mattresses on the bed are terrible and my hips hurt all night. The breakfast was average at best; the hotel should bring in pastries from the local bakeries which are excellent.

We were pleasantly surprised by this hotel—it exceeded all our expectations. Typically, small-town hotels tend to disappoint, but this one was different. The hotel is clean, the staff offers exceptional service, and the complimentary breakfast is actually good. The location is also fantastic with store, restaurants and the Main Street near by. To top it all off, they have a beautiful shop with excellent coffee and great views of the mountains.

Surprisingly great place to stay! Breakfast was great and staff very friendly and attentive to clean and take care of things. Coffee at the cafe was better than Starbucks and the gift shop was huge with clothing, kitchen ware, kids clothes and toys. Really cute and unique items. Rooms were spacious too.

Clean and comfortable. Large king room, with large bathroom vanity. Loved the extra touches with water decanter and bathroom rug in front of the sink. Breakfast was better than normal. They offered pancakes, sausage, biscuits and gravy, and eggs. And they served Peets coffee and Royal Crest milk. Not the usual subpar hotel items. The extra touches made this stay extra nice.

Every desk person was awesome and I spoke with 4 of them. The gift shop and coffee cafe were both lovely. Room was very nice: clean and comfy. Breakfast was the best we had so far and the breakfast room with a view of the mountains was a delightful way to start the day!

Text: Great location walkable to places to shop and eat. Cute little shop in the hotel. Comfy beds hotel has been renovated except rooms breakfast was expected but as alway staff makes the difference Dillion was friendly informative and professional. Thank u

This is a great hotel in a great location. The rooms are brand new and it is convenient to restaurants and shopping on Main st. The breakfast is one of the best I've had similar hotels. While I didn't really interact with the staff after checking in, everyone I saw in the halls was friendly and said hello.

I have not been here since the remodel. I am blown away. Beautiful and high end materials were used. The carpeting the new EVERYTHING. But thank goodness the best part of this hotel has NOT CHANGED. It has ALWAYS been the people who work and care for this place. John was so kind upon my arrival. I wish I'd gotten more names but one just feels so at home you think you've known the. Everyone is made to feel so welcome. Thank you again for a wonderful stay.

Great location walkable to places to shop and eat. Cute little nip pie shop in the hotel. Comfy beds hotel has been renovated except rooms breakfast was expected but as alway staff makes the difference Dillion was friendly informative and professional. Thank u

This hotel was top notch in the customer service department for sure. Starting with the front desk meeting us at the front door to hold open the door for us. My mom and I had a miscommunication so we had an extra room for 2 nights and they canceled this for us free of charge which was so kind and excellent customer service. After checking in, the front desk gave a small tour of the hotel as they rolled our luggage to our room and welcomed us to BV. Every staff member was polite, courteous and welcoming each time we entered or left the hotel. It was an amazing experience and I highly recommend this hotel for comfort and good old fashioned hospitality.

Clean, spacious room; fresh and luxurious linens, friendly and welcoming staff and very fine breakfast choices. Convenient location for all the Upper Arkansas Valley has to offer - rafting, kayaking, jeeping, hiking, fishing, and exploring some of the most magnificent mountains in the state.

Beautifully renovated hotel, very clean with all of the “extras”. The staff was amazing! So friendly and knowledgeable about the area! They had great recommendations for day trips and dinner. The complimentary breakfast had high quality food with lots of choices. I enjoyed the patio for coffee and amazing views. The gift shop was over the top- loved of the treasures I found. I would highly recommend staying at the Vista Inn!

Every part of our stay was enjoyable. The breakfast was perhaps the best I've ever had as a hotel amenity - hit, different each day, and the dining area beautifully kept by an attendant. Rooms large and bed very comfortable. Highly recommend!

John was so helpful after a long day of driving and he was so kind to an incoming customer from Chicago flying in late as well on the phone. He is very good at his job and we could tell. He even offered to carry out bags up! I declined! Thank you John! Hotel was better and nicer than I thought it would be!

We've been to Buena Vista numerous times as a pass through or for white water rafting. We have always stayed at this hotel. Last time, it needed some work - it has gotten it. The place looked like it had definitely had an upgrade. Everything was clean and new looking, the room was very nice, beds were comfortable. All you could ask for really. Nice included breakfast and convenient parking. It is the furthest north of any other hotel so you have to drive to restaurants, grocery store etc., but nothing is more than 5-7 minutes away.

This is probably the nicest Best Western I've stayed in. The room was more modern and clean. Great location, very friendly staff and plenty of parking. The online checkin process made it much smoother as well. Overall this was a great quick stay.

John at the front desk did his job better than any employee at any hotel I have ever stayed at, welcoming us from the mi Ute we pulled in . The price was on the high side but the place is beautiful and they set it up perfect . My wife and I are not teachers and we leave Texas for a month in the summer so we have lots of Hotel stays …. This breakfast here was the most expanded one by far I have ever seen. So many choices and the guy running it cared about his job and the guests . The pool and hot tub were perfect . There is even a washer and dryer on site with several outside seating areas with views of the mountains . I used the workout room it is smaller but had free weights also. Spend a little extra and stay here I give it an A plus …. Jim from Texas

First time at the Best Western in BV. This hotel must have been recently renovated, as the rooms are perfect. We stayed in rooms 230 and 231; this was a great location by the stairs, ice, and water bottle filler. The only slight negative was the occasional noise from the pool below. Would definitely stay here again!

A delightful stay all around! The rooms were clean, the view spectacular, the staff went above and beyond, and the breakfast was great. Definitely would return here again. The desk clerk, John, made our visit especially pleasant as he and the team served our every request.

We stayed at this hotel for five days. This hotel was extremely clean and had everything that we needed. Pool was great. The breakfast was fantastic. Breakfast attendant was present the whole time. Customer service was fantastic. We will definitely be back !

The staff were extremely kind, knowledgeable and accommodating. They made us feel welcome and taken care of. The property is bright and clean and well maintained. Breakfast was plentiful, fresh, and facilities were clean and everything operational. Extra touches such as glass drinking glasses, bathroom rugs and extra toiletries exceeded my expectations. The laundry facilities were clean and quick. Location was convenient and within walking distance of Elkhorn Pizza! We will be returning next year! This is an excellent property! Bright, clean, maintained and the staff is over the top!!

Buena Vista is a very charming town with a history dating back to the 1800's. I can see why someone would fall in love with this area. I wish we had more time to explore. The hotel was very clean with great staff! It was our favorite hotel on our family trip to Colorado.

The front desk (Jacob) was extremely helpful with allowing us an early check in and the breakfast area was lovely. The pool and hot tub were great. Comfortable beds and pillows. The location is convenient to main street. Note that there are no elevators for those that may need one..

All staff were above and beyond friendly and helpful. It is an older hotel, but they get past that by offering thoughtful and creative amenities, and offering a high quality experience! Will stay again!!!! The cafe and store added to the experience!

I was very happy that we chose the Best Western when visiting Buena Vista. It was clean, which is probably my number one priority, and so close to town and recreational opportunities. I would definitely recommend this hotel to anyone planning a visit to the area. My only complaint was the coffee, it was so bad.

The hotel was very nice and the staff was very friendly and helpful. Since we were traveling with a bicycle it was helpful when we had a first floor room.

We loved our stay! The bed was very comfortable, the room was big, clean and it is very close to the Main Street of Buena vista! We didn't use it but there is a nice indoor pool and spa there. We hope to be back and recommend this hotel to anyone going to Buena Vista!

The accommotions were very clean; the staff was friendly and helpful; and the deer grazing outside our room at dusk were a beautiful addition to our stay! Buena Vista is a lovely community surrounded by gorgeous mountain views in every directions.

Beautiful view of the mountains and everything was wonderful. Breakfast was very good and staff were extremely friendly and helpful. The beds and pillows were very comfortable and we could have stayed longer if we had more time. Great place.

What a nice hotel! Everyone was so nice and helpful, especially Wade in the breakfast service! He was so accommodating to my lateness and got us a few things for breakfast!! The hotel is very clean, our room was so comfortable and we really enjoyed the pool and hot tub! We will definitely be back soon!!

First to know, if booking here and you're older like me with some medical challenges, request the first floor because there is no elevator. Now on to the good stuff. Room I had was a King Suite with my wife and Service Dog. The bed was so comfy, bathroom roomy and clean, the suite came with Bath Robes, we did not use them though. Cafe/ this place is a gem. Specialty beverages, protein shakes, baked goods, gift shop and the outdoor patio area. The staff that run this place were so friendly. Front Desk/ very accommodating also friendly. One side note, room key timeout, change to 30 minutes past 1100 am. We were loading up and room timed out and took additional trip to front desk to get key reactivated. Breakfast/ WOW very nice breakfast 0600-1000 hours. I had scrambled eggs, bacon and biscuit day one. They offered: yogurts, cereals hot/cold, pastries, Jimmy Dean sandwiches, breakfast burritos', pancake machine. Day two I had pancakes and sausage. On day three they offered omelets' but I chose pancakes again. They had every avenue covered and a staff member kept area clean and restocking of foods.

Fabulous view of mountains. Hotel is newly renovated and very nice. Staff were super gracious. Room was excellent. Nice, covered outdoor seating area to read or gather with friends. Would definitely stay here again.

Exceptionally clean, quiet room. Would never have guessed this is a 25 year old motel; it has been very well maintained and updated. Mountain View room faced the highway, but didn't have any problem with road noise. Breakfast had a good variety of both hot and cold options.

On 04/06/2024 at approximately 9:41pm, we called for room/rate inquiries after 10 hours of battling a severe storm and countless road closures. The receptionist was rude, unprofessional, and snarky. When advising of the rate observed online, she was quick to tell us we were wrong. When asking if there would be a difference in booking rates if booked online, via phone, or in person, she responded, “Uhh.. No. Why would it?” We ended up going to the Super 8 and saved $50.

John was so welcoming to my husband, myself and son coming into Buena Vista at midnight, unable to get into the air bnb we paid for!! John was quick to get us a room and so kind. We were so glad to be at the Best Western In Buena Vista, CO after a day's drive from Dallas, TX

The property was well maintained. Our room was very nice. The bed was amazing. The front desk staff were very friendly & helpful. They even recommended a nice place to eat in Buena Vista. Although we didn't eat the buffet breakfast it looked very good. We enjoyed our stay.

This was a cute small hotel with very very comfortable beds and fluffy pillows. Staff was very friendly and the hotel has a cute little café and country like store. The hot tub and pool was nice. This hotel is right off the main road and close to Main Street and nearby restaurants if you're going to have Italian we loved Crave. If you do wanna float in the Hot Springs and you go to Cottonwood Springs know that the dressing room is very small and crowded and it's really hard to change so I would suggest go ready to float and leave with your wet clothes on because trying to change into dry clothes was miserable. The reflexology foot massage was awesome and Erica did a great job on my daughter for a massage. Overall really nice visit to Buena Vista.

We had a great stay. The pool area is clean and stocked with towels for guests. The rooms are newly renovated. The front desk staff and breakfast staff are friendly and helpful. We enjoy good coffee and it is wonderful that they serve Seattle's Best coffee.

The front desk staff are very friendly and expedient in getting you checked in and on your way to your room. The s are very clean and the continental breakfast is always something that me and my boys look forward to with each and every visit. Just a great place to stay.

Softest bed i've ever slept in at a hotel. Was almost like my own home bed. Room was very comfortable and staff was very friendly and helpful. We came in early and they worked to accommodate us and get us in the rooms early. Had a very good selection of breakfast items in the morning.

My car's heater decided to stop working during a snowstorm traveling across Colorado with my cat. The front desk was able to find room for us and recommend somewhere that delivered dinner since I couldn't leave the hotel. Thank you for being the single ray of sunshine in the middle of a snowstorm.

We stayed one night at the Vista Inn during a Colorado color tour. We rented a mountain view king room. There are only two floors, but they do not have an elevator, so if that is a problem for you, choose a first floor room. The room was perfect for our needs. The bed and furnishings were modern, and the size of the room was perfect for two people. The carpet looked very clean with no spots or markings. The bathroom was very up-to-date, clean, and amply equipped with towels, soaps, shampoos, and makeup remover. The front desk lady was cheerful and guided us to a local Mexican restaurant that had good food at a fair price. She endorsed it by saying that is where she enjoyed Mexican food. All in all, it was a great stay at a fair price. We will stay there again.

Rooms were clean and staff was friendly. Beds were comfortable and sheets were soft. Breakfast included gluten free options, so that was a plus. Overall, it is a nice hotel. We were in town for a wedding. Prices were a tad high and they required a two night minimum so we had to stay a day later than planned but it was peak leaf viewing season.

Large rooms with modern decor. Loved the sofa and modern light fixture. Large bathroom with plenty of towels. Breakfast had many options and breakfast area was well stocked and clean. They had a separate area for gluten free items. Property was well maintained and staff was friendly

The rooms were nice if very overpriced. Front staff is NOT helpful. Be careful if you dare ask for some bottled water to drink (even paid). Be ready for the lecture on use of disposable bottles and the hotel's water carafe's they forget to actually place in the room and assume you know all about. The hotel has no evening food options and there is only one pizza place within walking distance and a not great part of town. The pizza was good though.

2 day vacation. We have been staying here atleast 2x a year for 5 years. The gift shop is adorable but bring $$ it is a bit pricey but gosh they have amazing things there. The coffee shop makes great drinks and smoothies!. It's always clean here and very quiet. The mountain views are incredible and the crisp mountain air is so refreshing in the morning. Great small town with lots of fun stuff to do.

After 11 straight nights of motels, this was our first to have china coffee cups and real wine glasses! The bed was incredible as well, better than most. The entire facility was exceptionally clean and well lit at night. I didn't have to fear going out to my vehicle or simply walking around at night.

Nice place. Good location off the highway. Clean. Modern. Room was nice. I was a bit surprised to find a bathrobe for each of us! There's an indoor pool which looked nice. Breakfast was great. Big variety. Something for everyone. Dining area neat and tidy.

Facility was very clean and well managed. Great gift shop! Excellent customer sevice. Beds were very comfortable. Nice breakfast. Employees were very helpful and informed about community resources. Will definitely stay here again!

During a two week vacation through Moab and Colorado, what a surprise this hotel was! Very clean, spacious, well appointed rooms and a very friendly and helpful staff. We stayed at other, more expensive, supposedly "high end" hotels during this trip and the Best Western Vista Inn was by far the best! Highly recommend.

The entire property was very clean. The rooms were great and the staff was very accommodating and friendly. The location of the Hotel was close to everything we needed. We will be returning to Buena Vista and when we do, we'll be staying here.

No elevator but staff quickly changed room to first floor upon request. Healthy options provided for breakfast. Grounds were beautiful and well maintained. Very close to BV river park with opportunities to hike,swim, paddle.

Comfortable place but not 420 friendly what so ever. I was told I can't even smoke on site in the designated smoking section. I haven't been treated this was ever in Colorado. Usually they are happy you are respectful enough to not smoke in the rooms.

We have gone the vrbo route but are frustrated with all the hidden fees and extra work involved in staying there, so we chose a more traditional hotel experience for this trip and were super happy! No hidden fees; the breakfast was awesome with multiple choices (including gluten free!), the swimming pool and hot tub were fun and the room was spotless. The bed was great....we will return to this hotel in the future!

The outside and location felt like a typical motel setting, but the room was as good as any 5 star hotel, clean and spacious. The continental breakfast was way better than I expected. Fitness center was small but served its purpose.

This hotel is wonderful! From the moment we came in every staff member was friendly, helpful, and kind. The room was plenty spacious, clean and comfy, and had great views (I enjoyed spotting the little chipmunks!). Wi-Fi was reliable, and the pool/spa was lovely. The hotel itself is very pretty, and I loved reading on the patio areas surrounded by beautiful mountains. And the little cafe/gift shop is a must visit!!!!

This is no ordinary BW. Creature comforts abound (scenery, comfort, rooms). Staff went out of their way to indulge our questions and concerns. We're light sleepers and need a quiet stay which is hard to find in hotels sometimes. We stayed here for our 37th wedding anniversary, and hubby and his bride are happy. BV is a fun and original place, authentically welcoming visitors. The breakfast here is amazing, far far better than most chain hotels. I do some travel writing on the side so noticing these details is in my DNA. You'll do the happy dance here.

New renovated hotel so everything looked great. Loved the environmentally sensitive features- reusable crockery and cutlery in the room and at breakfast, although individually wrapped items wasn't so good

Very clean, updated, with an extensive breakfast that offers many hot and cold choices. Every single employee was friendly and courteous, from the two front desk people, to the woman managing the breakfast room, to the room cleaners. They all continually asked if we needed anything and thanked us for staying there. We had better service here than we have had at some 5 star resorts. Rooms are spacious, beds are on the soft side. They were able to accommodate a last minute change to our itinerary, even on a holiday weekend. As a travel agent I am always looking for gems, and this is one. If you are in the Salida/Buena Vista area, it's a great place to stay!

Easy check in, lovely property ,clean inside and out! Staff was friendly, breakfast was good and lots of options, even gluten-free ones. Room was large, clean and super comfy bed. So happy with our stay!!

We really enjoyed our stay. Rooms were clean and the beds were super comfortable. The whole staff was amazing especially Rose who was running breakfast. We look forward to staying here on our next trip through Buena Vista

Checking in I asked about an upgrade. They want $50 to upgrade or, get an early check-in. UNACCEPTABLE! We got to our room, 2 beds, and one looked like someone had laid on it. I pulled the covers back & the sheets hadnt been changed. I asked for the desk clerk to come look & she agreed & quite upset about it. She changed the sheets & while helping her put the comforter on I noticed what looked like a blood stain on it. She took that also & brought me a new one. She was very professional! She gave us an undisclosed amount of points for this ordeal. So, if you check in to the BV BW, say"Hello" to Cate with a 'C'. She knows her job & does it well.

This is our 3rd time at this hotel and it really should be the model of where other hotels train their employees. Each time we have stayed there, the experience is excellent! The staff seem to really love their job and each other. It feels like a family where everyone works as a team with happiness and pride in their work. I'll give kudos to the owners and mgr, Leeann, who obviously love their work and you can tell it filters down through the rest of staff!

We found this property to be clean and comfortable. There was a hot/cold breakfast available. We enjoyed the pancake maker! There is a cute coffee/gift shop next door. The only problem was that our refrigerator was not working and had to be replaced with a new one. The night desk clerk was extremely friendly and helpful. It was a little pricey for a Best Western but we would stay here again.

Hotel was Immaculate, rooms were nicely decorated, beds were comfortable, water was hot, breakfast was a nice variety with good coffee ,and staff was friendly and helpful. We stayed at three well rated hotels and this was overall our favorite for this trip.

Annual fall trip to Buena Vista. Have stayed at this property several times. Staff and service are excellent. Comfortable, clean rooms, albeit starting to show age. Great selection of bland name breakfast offerings, with well prepared and tasty hot items included. Great location.

Rooms are clean, staff are friendly and knowledgeable. At breakfast they have good coffee. Well kept rooms. Very unique location close to all shop and restaurants nothing get better that this place. Staff are on point

We have been staying here on a fairly regular basis in order to hike the 14ers in the area - particularly Mt Harvard, Mt Columbia, and Mt Huron. I do prefer the rooms on the back side of the hotel not only because they are quieter but also because you often get to see wildlife such as deer and rabbits through the windows. The beds are super-comfortable and the staff is really kind. The breakfasts are especially good for this class of hotel and we always take advantage of the pool and hot tub! I would recommend that the hotel put in a bike rack. Tons of guests were putting bikes in their rooms as there was no place to lock them up. Seems like an easy fix.

Quiet room at back of hotel overlooks private stony patio & red rocks; saw a deer but no fire pit. (Front noisier on Highway.) Friendly staff! Lovely & large gift shop with specialty coffees (closes by 5 pm?). DO rent an OHV at vendor [across street from BWBV] to travel dirt roads nearby; tons of fun! Close to Mt. Princeton hot springs: go there! Travel nearby to historic St. Elmo ‘ghost town' & hike around. Eat at ‘Crave' in BV- you won't regret it!

Reception clerks were unfriendly, uncooperative and exhibited an astonishing "no can do " attitude. My friends and I will not be returning to this place. Request for water was answered with "we are out" when a case of bottled water was clearly visible sitting on the floor. Request to extend my stay due to bad weather was met with..." well I don't know, we will have to reclassify and move your room...blah blah blah. Parking our motorcycles led to a confrontation with one of the clerks.

First motel in a long time I have been in without an issue to mount to anything. The friendliest staff I've come across running a motel. Near as perfect as you can get. They left Hamden Inn and the likes in the dust. Rooms had slight wear (less than most motels) and they are redoing them this winter. I'm just wish I could find a place like this in my other Colorado towns I stay at. But I do not care for a Duvet on a bed. I sleep too hot and I have to remove it. Seems that all good motels are now using them.

The hotel was clean and the staff was sufficient, friendly and knowledgable. From maintenance, to the, front desk and breakfast area was well maintained. One of the better managed hotels that I have stayed in.

The staff was friendly and helpful. The breakfast has a plethora of options including gluten free! The premises was quiet, clean and well maintained. Close to town (but town is pretty small). Like most other hotels anymore, they don't clean daily or change out towels, but prices have still skyrocketed. Because I feel all hotels should still provide daily cleaning services (even if just to straighten up and refresh towels), I took one star away. Otherwise, this was a pleasant stay.

Breakfast was probably the best part about staying here. No elevator to 2nd floor. The hotel felt very dated after we stayed in a very modern Holiday Inn the night before. Place didn't feel very handicap accessible. Staff was VERY nice and polite. Hair in the bathroom from previous visitors was my least favorite part.

I got caught on that I-50 mess so I was very late. Yet at 12:30 am the night manager took the time to show me around and gave me a very nice welcome. The room was nice, clean, quiet and comfortable. And here is the best part, all this at a reasonable price.

Our room was very comfortable and clean. Beds were comfortable. We enjoyed the pool, hot tub and convenient location for enjoying Buena Vista shops, restaurants and park space, which was fantastic. Would absolutely stay there again!

The rooms are always very clean, personally we love the beds, depending on the room you get, the views of the mountains are beautiful. We have stayed here 4 times and will be staying here again in the future. Oh, and how could I forget the CUTE little coffee shop next door! It's a must!

The front desk staff was outstanding. So friendly and helpful. The rooms were the cleanest I've experienced in a long time. I love the black "make up" wash cloths. The staff helped me get a beverage from the vending machine that wasn't working. And the staff finally just gave me several bottles of soda. Great staff. My only complaint is that there is no elevator. I was there on business, so I had multiple bags and my suitcase. Trying to get up to the second floor was not pleasant.

This hotel doesn't look like much from the outside, but the room was clean, the beds and pillows were very comfortable, the staff were friendly and helpful and the gift shop was fun to browse. Plenty of parking. No elevator, so you'll need to request ground floor if you don't want to climb stairs. Fantastic smoothies in the gift shop. Never heard our neighbors. I'll stay here again.

We stayed 2 nights and spent our days at Mt. Princeton Hot Springs. Location was central and easy to find. Staff was friendly! View from our room was nice. Room was clean. Quick, easy breakfast in the morning.

We were greeted by Katie who went out of her way to help us get hot tea because it was so very cold when we arrived. The room was very clean and had everything we needed. We stayed 2 nights. The beds were comfortable, it was reasonably priced, in a good location and had large fluffy towels in a nice large clean bathroom. The free breakfast was very good and Laurie, who worked in the dining area was very friendly. I would recommend this hotel and will stay here again when I am in this area.

Great stay for weekend away from the city! The room was large and clean. Breakfast had lots of options including heat up breakfast burritos, breakfast sandwiches, make your own pancakes, and lots of grab and go breakfast and snacks. We will definatly stay here again!

It is hard to beat the quality, value and location of this hotel. The staff is excellent. The kids loved the pool and wide variety of breakfast options. This is a great launching point for many adventures.

Loved the comfy bedding, from the mattress to the pillows and the blankets. I even took the pillow case off to see what brand it was. I would love to have some of my own. Very comfortable room. Very clean accomodations.

From the moment I arrived, I was impressed with Best Western Vista. The clerk at the front desk made me feel not only welcome but comfortable traveling during COVID times. My room was immaculately clean, comfortable and quiet. It was clear that while this hotel was built as a pretty standard small-town/highway hotel, the staff do everything they can to make sure that guests have a superior stay. I noticed that they'd taken some extra steps such as putting the TV remote in a plastic bag. The toiletries provided were good quality and the bed - wow. I slept better at the hotel than in my own bed. I didn't get a chance to go to the cafe but I did use the pool and gym. That hot tub was a real treat after a very long day of hiking on nearby Mount Yale. (OK, I didn't go in the pool, just the hot tub to salve my aching muscles!) Finally, the breakfast. I was so impressed that I sent a picture to my spouse who had recommended I stay here. It was the best hotel breakfast I've experienced in a long time - including a recent stay at a competitor branded hotel in Washington DC - (which was much more $$$). I went back for seconds from the automatic pancake maker and had a breakfast burrito too. In fact, it was so delicious, I overate at breakfast and essentially skipped lunch! Anyway, this was an excellent experience. I would highly recommend this hotel.

We have stayed here in past and it was awesome but this last visit was the worst with stomping above room then changed rooms then dogs barking all night long across from our other room, and microwave food that's why we cut our stay short and drove to Canon City

We checked into the Best Western after a crappy experience with another lodging choice in Buena Vista. The whole hotel is only a few years old. The lobby is big and clean and there's a luggage cart and plenty of places to sit and a bathroom in the lobby. The staff were friendly and understanding, they gave us a specific map to our room which was helpful and made finding our room extremely easy. We stayed in a standard queen room with two queen beds. There is tv, internet, a mini fride, a microwave, a safe, two clean robes, plenty of towels, toiletries, a desk with chair and a pull out bench. There were these cute book lights on both sides of each bed. There is a hair dryer and an iron. The view is very pretty, ours was facing the indian belly mountain. The hot tub was clean and hot, probably 90-100 degrees. The pool is around 70 degrees. We did not go down to breakfast so I cannot say anything about that. This is a good mid price hotel. I believe it's the most nice hotel in the town.

Always treat people at this hotel with kindness and you will be treated in kind. The people at this hotel really care about their jobs. Room and bathroom were clean. Beds were good. Pool area clean. Small hotel free breakfast that kids will enjoy. One other thing. Eat at Jans restaurant when in town and check out the hot springs near by. Also, there are great hiking trails along the river in town.

This was a perfect location for exploring the town and surrounding area. I enjoyed the large indoor pool. The breakfast was fine. We appreciated the comfortable king bed and also a comfortable sofa in the room we chose.

When they say you have great mountain views they aren't kidding. The view out our window was spectacular, the aspen leaves and mountains were amazing! The really interesting part is that the view included Highway 24, so we were fearful the traffic noise might be an issue--truly not the case at all! It was one of the quietest rooms we've stayed in for a really long time and with the proximity to the highway almost unbelievable! We would recommend this location to anyone, young or old, but it's a really great meeting place for families in our opinion!

The room we stayed in smelled of bleach and B.O. Add $100 to your room rate charge, because they won't tell you until check-in that they'll be assessing a $100 charge for "incidental expenses" that "might come off" after your stay. So, in other words, if housekeeping decides they want a pillow or a towel, you're going to pay for it. Don't be afraid to ask the front desk about it at check-out, though. The staff actually beat me to the punch and offered to "check" the room and initiate the "reversal" of the charge. What a racket. Also, note this BW is not in a "good" part of town (liquor stores, cheap motels, etc.). Drive another hour or so to find a better place to stay.

Best hotel in this mountain town, nice sized rooms, clean, good counter service as I stayed for 6 months weekly for business. Walking distance to (about 10 minutes) to some fun dining places, outdoors stores, active town of hikers, bikers, rafters, kayackers, World class adventures abound, Colorado Trail closeby and many peaks over 14, 000'. I was very pleased to stay at the BV BW and was treated well every check in, changed many reservations without an issue, always friendly service! Highly recommend staying here round the year!

Great hotel to stay at while in Buena Vista. From the time I checked in until the time I left I felt that the staff valued my business. The hotel is well maintained and the rooms are very clean and comfortable. Our room had a mini fridge which is also a nice amenity. The complementary breakfast far exceeded my expectations as well…..good coffee along with a wide variety of foods and even glutten free muffins and bagels.

This hotel is okay as a mid-level hotel. Nothing fancy. On a main road and the mountain view is in the distance. Don't stay here for the view! My main problem is that the lock on our door didn't work. When we discovered the room would not lock (anyone could open the door without a keycard), we told staff who assured they would fix it. When we returned after a day ziplining and rafting, the lock was still not working. The manager reluctantly agreed to refund half of one night's rate (we were there two nights) but it has been two weeks or more now and no refund. He and the other site manager were absolutely rude to us, too. No apologies for the inconvenience and risk, no attitude of how can we help. Just an attitude of " you won't be back so we don't care". This place does NOT deserve your business. Stay elsewhere and find customer service. Buena Vista doesn't have a lot of options, but don't reward bad service!

When I was checking in I was overly berated by a front desk worker named Madison about having 3 little kids in the room with me and my wife as that the rooms are only for 4 people. I explained I booked over the phone and told them I had 5 people and the person that booked it said it was fine...I asked for an extra fleece blanket and flat sheet so the kids didn't fight over covers. She refused, another member Jared helped me out and got me the items. I could hear her yelling from the back office to not let me have the blanket because she already told me no. She must not have known I was standing there because when she walked out she turned extremely red. Other than this initial experience everything was wonderful. Breakfast is good, mostly heat and eat burritos and pancakes but it did the job. The woman that worked there in the Breakfast room was great. Jared was the best...if it wasn't for him I would have demanded a refund and left. I've never been treated so badly by a front desk agent at any hotel ever. She doesn't need to be in the front dealing with customers.

This hotel was clean and bright and modern. The breakfast was exceptional and such a beautiful view. Every staff member was welcoming and very friendly. The parking lot is very well lit and convenient. I would definitely recommend this hotel.

Great place to stay in Buena Vista . I'm particular about my coffee, so I was thrilled to find out they serve Seattle's Best that was not weak like typical hotel/restaurant/convenience store coffee. I also love that they have good breakfast options.

The hotel was very clean and well maintained. The AC has the option of having the fan run constantly, which drowned out any hallway noise so we slept well. The breakfast options were good, with several high protein options (hard boiled eggs, greek yogurt and various types of milk) and the coffee was strong. I found the beds very comfortable-in my opinion they were more on the soft side as opposed to overly hard. The fitness room was small but everything was in working order and amazingly had windows that opened! A big plus these days.

Best Western is the "best in the West." We arrived early afternoon into Buena Vista and were able to register without delay. While the two-story motel didn't have an elevator, they were able to accommodate the non-ambulatory party in our group on the first floor near the breakfast room. While this establishment was short-staffed like all others due to Covid, they were able to accommodate all of our requests. The front desk staff was exceedingly friendly and helpful with recommendations regarding restaurants and things to see. They even opened up the breakfast room at night so that we could play cards and (Mexican Train), a dominos-based game. The rooms were fresh and clean which is more than I can say for other mountain town motels on our sojourn. Breakfast was a pleasant surprise as well. While items were refrigerated, they could be heated up or cooked in the microwave or toaster. Some of the items were Jimmy Dean's breakfast eggs & sausage on a biscuit, breakfast burritos, oatmeal, bagels and pastries, cold cereals, oranges, a variety of milk products including chocolate milk, coffee and tea. While we didn't use them, the motel had a swimming pool, gym/workout room, and other facilities for its guests. The downtown area was cute with old buildings from the late 1800's that have been repurposed into boutiques, antique stores, restaurants and watering holes. We walked away happy and heartily recommend the Best Western Vista Inn.

Our room had been reserved a year out and we'd requested a room on the top floor for quiet. We didn't get that and I suppose that's fine. The staff indicated there was no elevator. What the staff failed to tell us was that there is no room service on Saturdays because of lack of staff. The room was okay as was the free breakfast. The staff was quick to supply us with things (like coffee) we didn't get as a result of no Saturday service.

We have stayed at this hotel many times. As someone said it is not the Four Seasons but neither are the prices. We had a King suite and is was really nice. There was great view form the window of the Collegiate range. The pool and hot tub area was very clean. Breakfast was ok. It seems the pandemic has curtailed a lot of the items but not still not bad.

This was one of the finest facilities that we have ever stayed in. It was very clean and the rooms were excellently arranged and accomadating to our use. The staff that we had dealings with were very professional and helpful.

We stayed here for 4 days in June 2021. Our reservation was for 4 nights but we wanted to leave after 3 nights and they said they would still charge us for 4 nights. You better be sure how long you want to stay. Breakfast is all prepacked wrapped stuff. The alarm clock went off at 6 AM the first 2 mornings and no one at the front desk new how to fix it. Telephone message light kept blinking even though no messages. We finally unplugged it from the wall. I am sure there are better places in town.

We booked our stay via the Best Western website, but had a bit of difficulty inputting our Rewards number so we called customer service to make sure our reservation was confirmed. The rep we spoke to was very helpful, and seemed to be located in this country (a rarity in customer service these days). We were able to check in without any problem. Because we booked through their website we were charged a lesser rate than several folks checking in ahead of us. The room was clean and of typical size - enough space for the two of us. They have an indoor pool, a workout room and a small room for business purposes. They also have meeting rooms available. Due to COVID their customary buffet breakfast was not available, but they did offer breakfast from a decent menu of sorts, for the room, at no additional charge. I see that a previous review said there was a two night minimum. We did not find that to be the case since we were only there for one night.

My wife, kids, and I spent a weekend in BV while our house was in the process of selling. Good way to escape while showings were happening. This Best Western location is the nicest hotel in BV that is still affordable; and they know it. They know it because they can get away with requiring a two-night minimum stay when the other places in town, that are not nearly as nice, still allow one-night stays. They get a demerits from me because they do require a two-night minimum stay when a place like this should not be requiring this. And I think I'm being generous when I say this is the nicest hotel in town. Granted, it's clean, fairly updated and far from being a dump; unlike their closest competitor almost caddy-corner from this location. But the rooms are quite small and while they are great for couples, a family of 4 has a tough time in many of the rooms. They do have an onsite coffee shop, breakfast is either delivered to your room or its grab-n-go only and eat in your room that isn't designed for meal consumption. They do have great breakfast options that you can heat up in your room's microwave oven. But, it would still be great if they reopened their breakfast area for the more personalized experience and to avoid eating in your room that isn't designed for it. The staff was great, little hesitant to give extra sheets, pillows, and towels and even questioned why I was asking for additional items. I had never been asked "what are these for" by any hotel employee before. Obviously, they're to accommodate our needs! They have a pretty nice pool area too. The swimming pool temperature needs to be cranked up! But at least they have a hot tub that should probably be decreased by a degree or two. Unfortunately, the pool closes at 10pm so adult time is pretty limited. But it's great they even have a hot tub because not having a hot tub seems to be becoming a more normal thing at many hotels especially newer properties. So if you plan on actually vacationing in BV and have no problem staying two nights in a crammed, but nice, room, I do recommend this Best Western. If you are passing through and only need a night, well, apparently you get punished by being forced to one of the dumps in town because this place only does two-night minimums.

My wife and I are traveling by motorcycle and left early this morning from our previous stop in order to avoid predicted thunderstorms. We arrived early simply hoping to park the bike and sit and work in the lobby until our room was available in a few hours. LeeAnn was SUPER helpful and welcoming and offered a place to store our travelling gear until the room opened, provided us with the wifi password, and was just genuinely welcoming to us. After only a few minutes she told us she had a room available early (it is Memorial Day weekend) and checked us in. We'll be back! We had tried to stay here on previous travels and they were always full- I can see why!

Very courteous and helpful staff - even when we had to make a last minute reservation change. Great view of snow capped mountain peaks out the window of the room, room was in good condition. I appreciated the updated covid guidance consistent with current science (when at least some competitors are still under old rules) and especially the posted guidance to please be respectful of other people's personal decisions to wear or not wear a mask - something that's been sorely lacking from both sides for the last year. One minor thing, I don't believe there's an elevator, so if you have mobility issues or pack a lot of stuff, you may want a ground floor room - though the second floor has great views.

The hotel location was great. We stayed one night, had a lovely view of the mountains from our room. Room was very clean, if a bit worn, but felt very comfortable there. Front desk staff was exceptionally friendly and courteous, as well as informative about the stay and area.

We are very pleased with the cleanliness of the room and the amenities.We Definately would stay again.The housekeeping staff are wonderful.The front desk ladies are wonderdul.The best place to stay in Buena vista

We stayed two nights. The hotel is really nice, very clean and we'll maintained. Nice exercise room and a large pool. Breakfast was quite good with many choices and set up to avoid Covid. They have Seattle's Best coffee, which is quite good. Staff was very nice. The gift shop and snack bar is quite nice also. Just be aware there are no elevators, so try for the ground floor if that is an issue.

We took advantage of the fitness center and it was really nice. The breakfast had quite a few options to choose from. The room was clean and the hotel close enough to BV, you could probably walk there on a warm day! And be sure to check out brunch at Bread and Salt nearby :)

Bed is comfortable. But smells funny. And garbage not cleaned up around the room and bathroom from previous guests. For breakfast you order it the night before. It wasn't even close to what we ordered.

This hotel was clean, well-lighted at night, and is quiet. The nightly price was a good value as well. The Staff was friendly and accommodating. While the property is not new, it is well cared for and I will be back again.

My wife and I were so impressed by the exceptional cleanliness, and quality of the furnishings for the room we stayed in for two nights. The staff was very welcoming. The breakfast-in-a-bag had several offerings. The food items were of good quality and quantity. The site and rooms were very up-to-date. We wil definitely stay at this location again!

This is why I support small businesses Air Bnb, Etc., and not Corporate Hotels. Upon arriving to the hotel we had HORRIBLE car troubles had to spend the night in our vehicle between Glenwood and Leadville - didn't have any cell service. We didn't think to , nor did we have the ability to call the hotel to let them know we were stuck waiting for AAA for hours. When we asked for compensation back for the night we missed, even a percentage in return, the woman at the front desk was rash and quick to respond in a automated rehearsed voice - that honestly came back very insincere on why she couldn't give us anything in return. Talk about being pushed down when we were already having a horrible morning! Additionally our bed was stained and while some desk receptionists wore masks - others didn't ? After we were asked to wear our masks when we arrived ... Safety, Kindness and Cleanliness are not the words I would use to describe BW. More like disappointing corporate culture. I will not be staying here again, I'd rather sleep in my car like we did the first night.

I had an appointment in the area so I booked a room at this hotel. Could not have been happier. Large, comfortable room, very nicely decorated. Great breakfast, with lots of options to heat up in room. Pool and hot tub were open. Very pleased.

We wanted to ski for Spring Break and this hotel was fairly close. The reviews for this hotel were very good particularly for cleanliness and the bag breakfast, so we took a chance. The reviews were spot on! Wonderful hotel, wonderful staff, very clean, and the pool/hot tub were great. We will always stay here when we come back winter or summer!

The hotel was nice and clean. Staff was very helpful and works hard to go the extra mile due to the Covid 19 restrictions. The hotel could sue some upgrades but overall was a good fit for the 4 of us.

We had make an impromptu stop because a snowstorm kept us from making it to Telluride. The pool is bigger than usual, the staff has been very friendly and helpful, and the picnic(take it back to your room)breakfast was huge! It is worth the extra fee for the Mountain View room!

Really enjoyed my stay here even though it was only for one night. Prior two nights I stayed at the Mt. Princeton resort, but kept driving back in to Buena Vista anyway. Would definitely recommend staying at the Best Western!

Clean, friendly and convenient hotel. Staff were great and the gift shop next door is a plus. Great location, walked to dinner. We have stayed at this hotel three times over the past year and our experience has always been consistent.

We booked a two night stay and arrived to find Best Western Vista Inn the cleanest hotel that we have stayed in. The staff was top notch and extremely helpful. We swam and enjoyed the extra clean pool many times during our stay.

This Hotel has excellent rooms with wifi and plenty of usb outlets for your phone or other electronics. Great location near hot springs, skiing, and amazing restaurants! There are close to many hiking trails and off roading trails.

One of the best business traveler hotels I know of. Comfortable beds, Clean rooms. The staff is dedicated to making your stay worry free. During covid it is nice to walk in to your room and not feel the immediate need to make sure it is clean and the surfaces have been disinfected.

Room was not clean, bits of candy and trash left, not enough blankets for sofa bed, dated accommodations, wondered if sheets and towel was clean. with all the rooms, they put a couple next door to us and crying lady all night long kept us up. with social distancing they should have spaced out

Room was awesome and breakfast delivered to your room awesome too! I will stay here again in 2021, staff were helpful and polite,, closet to park and town! This is the best place to stay while visiting Buena Vista.

Hotel was new and nice. Be prepared there is no elevator, but it is only one floor up. The room was clean and spacious. The breakfast was sent in a bag this morning and there was plenty of options. It would be nice if there was less sugar in many of the options, but overall there was plenty of food and it was nice. The staff was not great at wearing their masks. If they want to not wear it while they are by themselves, that is one thing, but they will come up and talk to you without wearing masks. Also, a number of times, I needed something very small and simple and the staff was in the back talking and didn't hear as I kinda screamed excuse me to get their attention. However, the property was beautiful and we enjoyed our stay.

If you are worried about Covid then stay at this hotel. Once you were booked in nobody enters your room. Yep, you have to make your own bed but if you need new towels they bring them to you. Breakfast was a good selection which you chose off the menu the night before and it was delivered to your room in a baggy the next morning by 6. There was consistently enough food for breakfast and lunch. Staff were super friendly with coffee always at the ready.

Check in was easy and the clerk was thorough in explaining breakfast procedures The hotel was a bit dated with worn carpet etc, but seemed clean enough. The room was big enough and appeared clean. The air conditioner worked well There was a fridge, but when I went to put my beer in there was a bunch of old food in there. YUK! When I called the front desk they came immediately and cleaned the fridge. No other room was available for us to change to. There was a big TV with good selection of channels The bathroom was large and clean with excellent shower water pressure and clean towels. The beds were OK except the mattresses were on an odd flat frame and the mattress tended to slide off leaving a shin buster platform exposed. Sleep quality was good except some IDIOT before me left the alarm clock turned on and set for 6AM. I dunno if the maid is supposed to turn those off, but I never use it cause i have my phone so I don't ever check. Argh. The gym was very tiny. It was hard to have two people working out at once. The pool was nice. For breakfast we had to select our items from a menu the night before and then pick them up at the front desk the next morning. There was no hot food, but they had Jimmy Dean sandwiches, yogurt, Danish, etc. We had to eat in our room, but at least they provided breakfast. There is a nice river trail nearby if you want a nice walk. Overall the hotel was OK, except it was a bit pricey for the quality

This is the second time we've stayed here in the last couple years and it's been a great experience both times. Because we are on motorcycles and have to do laundry every few days, this place has nice laundry facilities and the people at the front desk where always friendly and helpful!

Rooms were very nice ! Modern ! Grab and go breakfast was also very nice . You are given choices on what you would like . Staff very friendly and want to make sure everything is great:) pool and hot tub open

Aside from the bed being too firm to sleep on for me (I am more top heavy but 270 lbs & short), the room was clean, the bed was comfortable to lounge on, the pool was at a decent temperature (the pool & hot tub hours were good if you're a night person), service was professional & they served a hearty breakfast to go due to covid19. I did find it odd that I didn't see an elevator but I needed the exercise & the 16 steps was not bad (there may have been an elevator but the guy at check in told me of the stairs).

My family and I very much enjoyed our stay! The room was big, clean, and great view of the mountains. The pool was nice and the hot tub was relaxing. Mostly importantly, the hotel had great customers service! Our family vacation to Colorado was magnificent and we're grateful to have found great lodging!

My husband and I stayed at the BW Vista in July on a road trip. We are in our late 70's and don't do stairs very well, especially carrying luggage. We were planning to ride the train in Leadville on the day between our 2-night stay. I had searched for accommodations in the area and there were plenty of cute places with lots of charm and character, but I knew that we would have to carry our bags upstairs and chose not to do that. So I chose to stay at the BW Vista since it was a large motel. After checking in, I asked the receptionist where the elevator was. We were told there wasn't one. And there was no vacancy on the ground floor. So we had to haul our bags upstairs ourselves. I regretted not booking a place with lots of personality. I will say that they had the best solution to breakfast of anywhere we stayed on our 3 week trip. Chosen from a menu the night before and delivered to the hallway outside your door in the morning. Although they only delivered one of our breakfast orders on the second morning, the day we were checking out. They offered me a yogurt when I reported it. But not the full order. They may not deserve a one star rating, but I want to be certain that people who want/need to ride an elevator will perhaps find this cautionary post. We would not stay here again no matter what they do with customers service or food service or housekeeping or decor if we had to stay on the second floor and carry our bags upstairs again.

I admit I had a mistaken view of Best Western as outdated and a little shabby- boy was I wrong! This place was well appointed, extraordinarily comfortable, and very clean. I couldn't ask for more. It is definitely the best hotel to stay at on the side of the mountains.

Other than the slow internet, I have no complaints. The front desk staff was awesome. Very clean hotel, including the pool and hot tub. On the edge of town so it was pretty quiet. They are doing a great job of balancing safety and service during the pandemic.

I have stayed at BW Vista Inn several times over the past few years while hiking, and have never been disappointed. Rooms are clean, staff is efficient, and plenty of amenities are a nice touch. The hotel is much quieter than others in other mountain towns - very necessary when you need a good nights rest.

We had a deluxe king room with a mountain view, it was very clean and ready to go. The bed was very comfortable, had a nice couch. Everything about this room was extremely nice and comfortable. Loved the view of the mountains! We stayed during the July 4th celebration and was able to watch the fireworks from our room. Loved it! Will definitely recommend this motel and use them again!

I only stayed one night because we were catching an overnight rafting trip the next day. It was a very nice facility and the breakfast was very good, considering covid19 limited it. We had a good night's sleep.

We stayed in May 2020 (during pandemic). Staff were courteous and maintained safety standards. Rooms were very clean and beds were exceptionally comfortable. I personally liked having a filtered water station available.

We wanted to take a quick trip to Buena Vista to hit the hot springs. Found the BW online and we were not disappointed. Staff was great and easy to work with. With most of my reviews, if a hotel is clean, they will get a fairly high review as that is priority 1 with us. Super clean hotel. Top notch breakfast with many of hot options available, and very hard working staff there to make sure your visit was a great one. Way to go BW staff at Vista Inn!

My wife and I stayed here on a Friday night to break up our drive to Durango for a long weekend. We found this hotel to be well-run, clean, comfortable and convenient. If had everything we needed such as a coffee maker in the room, and a basic breakfast buffet. I did not have any problems with anything, which I have to note is all-to-common in many cheap hotels. The breakfast was mediocre, but the staff was helpful and friendly. We will finally stay here again on these driving gross.

Room 201, great staff, great breakfast, and amazingly.....everything worked. Most hotels in the winter...the pool is down, the hot tub is down, the toilet doesn't flush, e-door locks don't work, construction going on. Not this Best Western. Everything worked...even the NFC door locks! The staff was friendly, and guest oriented. Breakfast staff was cheery and helpful at 6:00 AM. The pool maintenance offered to get a bottle of water (altitude/hydration) when my spouse and I were in the hot-tub. Room change at check in was quickly, friendly accommodated. The king-size beds were comfortable. The rooms were well decorated and spacious. Even a sofa and coffee table in the king-size bed room. And coffee......Seattle's Best. For years we've stayed at the SUPER8, across the street. Went downhill when Pete left. The Best Western is the place to stay when in BV.

My honey and I decided we wanted to relax for a night and didnt want to make it a hot springs trip as we are tired of snow and cold. Nice hot tub, and no walks in snow to get to our room. Spa room was empty so it was quite romantic for a short relaxing trip. The breakfast choices are abundant as well.

Wanted to do some cross country skiing and had never been to ski Cooper, so decided on this weekend. Had stayed here over summer one time, and decided to check it out again. Even better than before. Room clean and comfy. Beautiful view of the mountains. Decent exercise facility with all you need. Best free breakfast we've ever had. Homemade green chili and everything. Pool and hot tub so relaxing. Was a little worried about noise because fully booked, but all good. Definitely need to check it out.

I love how friendly the front desk is and how they greeted my dog. Always asking if everything was ok or if we needed anything. We stay almost every weekend at a best western. We will be home ok ng again next week and the next. I will only stay there.

As part of our traveling ski trip in January 2020 we booked two separate nights at this Best Western in Buena Vista. Keeping in mind it may only be a 3 star Hotel... it was very clean, staff was pleasant and in and out was with no without issues. 1st night on second floor and 2nd night on 1st flr. No elevator was no issue for us and we never used the Hot Tub or Indoor pool. 6:00 am Full breakfast was awesome! Keep in mind this is a AAA recommended Hotel and those are usually GREAT Choices. If you are looking for a reasonably priced clean, quiet and place with a GREAT View this would be a great choice.

Very accommodating and friendly service. Crisp, clean rooms and quiet location. Good breakfast eggs. Nice workout room and pool. Will stay here for all Buena vista visits. Recommended for affordable yet great quality!

Ill be back excellent loved the coffe n make remover nand all bathroom amenities and room . the towels at the poolside and they are warm. Your hot tub coul use stronger jets. They are a little weak. The pool room was also the right tempeture The breakfast is the best. Thats one of the reasons we stay there. Its a full breakfast

My family and I love out stay everytime we stay here. The staff has always been friendly, rooms clean and amenities available. The breakfast staff ensures the area its clean and well stocked and the food available its always delicious. Am added bonus is the breakfast staff had always been very nice!

Very comfortable establishment. Such a nice stay. The staff was awesome, the room was awesome, the shower was amazing. We had a great time at Vista Inn. It was a very quiet, relaxing trip. Such a clean facility. The pool and hot tub were awesome too!

Clean rooms, kind staff, warm water, large clean pool and spa, pool towels thoughtful, no complaints except for the very poor breakfast options on the second day. Runny eggs, wet biscuits, stale bagels/muffins, and the yogurt depleted.

This is a very nice hotel in an easily accessible location. It also has a built in coffee shop which is handy. Check in/out was quick and easy especially with express check out. Breakfast was super with many choices and all was well stocked and appropriate temperatures. Great views of the Collegiate Range. The room was perfect. No complaints and we will return when in the area.

We loved our stay here. So thoughtful to offer filtered water with endless refills. This was really appreciated as we were adjusting to the altitude and hydration is so important. The room was spotless and the beds super comfy. We enjoyed the hot tub and doing laps in the pool. The manager and staff went above and beyond with holding two items for us until a family member could pick them up. Highly recommend staying here, you won't be disappointed!

Checked in and at first there was a little confusion as we had a free night from our Best Western points but they figured it out. Gave us a lovely room upstairs. Yes, they do not have an elevator which is strange. Very comfortable rooms and bed. Nice view of the mountain when it is not snowing. Very sweet staff. All so kind and polite from the fellow who cleaned our room who was from Pittsburgh to Syndney at the desk, Michelle at the Cafe (yummy drinks by the way) to maintenance. Will be back to stay again.

This motel has been updated and is quite nice. The bed was very comfortable and the room was very clean. We were on the ground floor back and noticed it was clear behind the building and we'll lighted. We are glad to have found a great stopping off point in Buena Vista. We'll be back.

After swearing off Best Westerns in the early 2000s, I now find myself seeking them out. This is the 2nd time I've stayed at this specific BW and the experience couldn't have been better. For a mountain town hotel, this facility is clean, updated, friendly with an impressive continental breakfast! It's not located in the heart of the town. You're maybe a mile from the main street and 8 miles from Mt. Princeton Hot Springs. The one thing I always note is, if you are sensitive to the type of pillow you sleep on, bring your own. I don't think they offer a selection.

We had a large family wedding in Buena Vista in September and a number of us stayed at the Best Western. I made reservations for my 89 year old mom on the ground floor and another room for different family member but when we arrived ( on Friday at 2:30 pm) we were told they had been cancelled. I had cancelled one room but not the room for my mom and showed the email cancelling one room but confirming the other. Further, the woman I spoke to when making the changes, confirmed that I did not cancel my mother's reservation. The desk manager, just said " the hotel is full there is nothing we can do" Obviously the hotel was not full at that point. We had to double some of the kids up in a house we rented so that my mom had a place to stay. A week later, I called the hotel manager and told what happened. He reviewed their records and saw that the reservation was cancelled by the hotel staff mistakenly. He apologized, said it had been handled poorly, and asked if he could give me a voucher for a free night in the off season (I did not ask for any compensation) . He never followed through. The front office was rude and unhelpful even though the mistake was clearly theirs.

From check in to check out, everything was smooth, easy and gracious. Beds were comfy, the pool was clean and the breakfast was simple yet delicious. The staff was so nice! The views were great and coffee in the morning browsing through their adorable gift shop and then reading the paper by the fireplace was perfect.

The staff was very friendly and helpful. Breakfast was very good with a huge variety of choices. The breakfast room staff was very accommodating. The only negative was that the hotel was full on Saturday night and the rooms could have been more soundproof.

We have stayed in a lot of best westerns hotels, somewhat reluctantly because they were normally below par. This hotel tops any of them and compares well a or exceeds our expectations for chain hotels.

The room was very nice and comfortable. Even the bathroom and shower accessories like the shampoo conditioner lotion we're very good. The price was really good for everything that we got and as nice as the hotel was.

We stayed here for two nights and three days. The hotel has no elevator - not sure how I missed that but would have been good to know. The hot tub was broken and there was no cable reception for another day. The breakfast was good, about the only positive I found. The hotel is definitely dated, our room was not very clean, especially the bathroom. For the price that was paid for this room, we had expected much more.

Staff was very friendly. Breakfast was great. Price is a little high, but it's the best place in town. Buena Vista is a great place to hike, fish, 4 wheeling. Great steak house in town. We were to ride the fall colors.

Stayed 9/23 & 24 and was booked into room 102. Right next door was the ice machine, which I did not realize at the time. First night we were kept awake by a loud clicking sound of the fridge in our room. Also was awakened the first night by someone using the ice machine at about 4:30 in the morning. Even though we had things in the fridge we went ahead and turned it off rather than have to go through relocating to another room. Although the ice machine outside our room had also awakened us,we figured it was not worth relocating to a new room. The second night the ice machine malfunctioned and the noisy auger mechanism kept turning on and off every 20 to 30 seconds. I thought someone was playing with the machine and had to get out of bed at 2am, run to the ice room in my boxers and t-shirt only to find it broken. I had to unplug the machine and leave a note on it stating it was broken. I figured I would at least get to sleep the rest of the night, but no, someone had again plugged in the machine and was grinding away at 4:30am. Short story, do not let the motel book you into room 102. It should not be a usable room as long as the ice machine is right next door. The thing that bothers me the most is the motel has to know this problem exists and yet they continue to book people into it. I did not ask for an adjustment to my charge for two nights but was very offended when the desk clerk offered absolutely nothing except saying "I'm very sorry", about three or four times. I will never stay here again because of their lack of fairness and concern. Otherwise, the facility was very clean and well cared for. The breakfast was top notch and was as good as any motels breakfasts I have had in the past.

Room was clean and spacious. We used the fitness center and pool. Front desk was helpful with questions about restaurants and things to do. I really liked that they used real silver, cups and glasses at breakfast instead of cardboard and plastic. It shows that they really are trying to be "green" and reduce waste.

Clean, friendly. I feel that I can always trust a best western.onlyhere for one night so served its purpose. Comfy bed and reasonable breakfast. Not much going on in Buena Vista but close to restaurants and liquor store

We stayed here two nights for a weekend wedding. The hotel had several nice features and the staff was all very friendly and professional. It was evident that the hotel was very well managed. The decor could use a little updating, and the hotel does not have an elevator. But everything was clean and functional and the stairs to the second floor were easy and not really an issue for us. We did not encounter any problems with our stay and would recommend this hotel to anyone staying in the area.

My husband and I were traveling all around Colorado and had the good fortune to stay at the Best Western VISTA INN. This hotel was one of the nicest, cleanest and best value we have found in our travels in Colorado. I will be reviewing many other hotels and trust me when I say.....others did not fair as well as this one. To have a clean cheerful room to walk into after a day of driving meant the world to us. Before leaving to find a FULL Breakfast with so many hot and cold items to choose from was just beyond anything that we were expecting! I truly believe this hotel could be the model for what other Best Westerns should aspire to. We just can't say enough good things about our experience here.

Great location, clean, staff friendly, professional and very helpful! However, there is no amount of cleaning and friendliness that can replace a dated facility that needs a complete remodel. Beds smelled of body odor, decor very dated, the tv volume had a mind of it's own and nothing really worked or functioned properly in the room. OVER PRICED vs value and there are many better options in the city!

The room had two chairs and lights to sit and read. Bed was comfortable. Breakfast had several hot selections. I like to reuse towels but saw nothing in the room about that. On the last morning, I found info about towel reuse on the door behind the do not disturb sign! That was my only complaint!

I booked this room fairly early and I thought it was going to be spectacular. When I arrived, I discovered that it was nothing special. It was nice, but not worth the extra dollars when compared to some other BW hotels I have stayed at in Colorado. The room was okay, but again, nothing to brag about. The pool is really huge and gorgeous. I was surprised to see that no one was using it. I would say, if you are in the area, you might enjoy staying here, but I would not go out of my way for the experience.

This was a very nice hotel in Buena Vista. Convenient, easy access, and very comfortable. We were here 2 nights and couldn't have been more pleased. Nice size rooms, huge bathrooms, great breakfast. They also had water bottle refill stations which were very handy. I would absolutely stay here again !! They also had a hot tub and pool, but we didn't have time to use.

We stayed for 2 nights, checking out on August 5. After departing we realized we had left a bag in our hotel room. We spoke with the front desk, and upon the return of the bag we found that three items had been stolen from the bag. Very disappointing! Update to my previous review: After speaking with the managing partner/general manager, Brent Jewell, the issue of the missing items was resolved to our complete satisfaction. He was kind and truly concerned about what had happened. I theorize that the reason the employee took our items after our departure is because they thought we had abandoned them. All has been rectified and we will gladly stay at BW Vista Inn again thanks to Brent Jewel's quick and sensitive action regarding the issue. The hotel is clean, modern and has friendly, responsive staff.

We stayed here two nights this summer. The room was clean, good size and had all the basics. The towels/linens were all clean/fresh and the bed was comfortable. The A/C and wifi both worked well. Breakfast offerings were typical for the hotel chain. We had a room close the pool and stairs. Never had any extra noise from the pool. The stairs were not an issue except for an inconsiderate guest who dragged her suitcase down the stairs at 4am.

Booked the hotel primarily for its location close to the Collegiate Peaks. Alongside this however the hotel provides excellent facilities including pool with a hot tub, air conditioning in the rooms and a nice cafe and gift shop. Yet to sample the breakfast but so far so good. Close to centre of Buena Vista with various eateries available.

We stayed for 2 nights, checking out on August 5. After departing we realized we had left a bag in our hotel room. We spoke with the front desk, and upon the return of the bag we found that three items had been stolen from the bag. Very disappointing!

The facility had wonderful views out the west windows, OK views out the other side. The conference room was large and very clean. The guest rooms were nicely decorated and clean. It is a nice place for a large group gathering but very pricey during peak season, and they require a 2 night stay.

Our family of 4 arrived in the Arkansas River Valley to climb and raft, but without detailed plans for accommodations. After booking a room at the BW and finding it clean, comfortable and convenient to our activities, we asked about staying another night (though the hotel website indicated the hotel was fully booked). The excellent (and friendly) front desk staff was able to find a room to accommodate us and allowed us to remain in the room from the prior night. Breakfast was very good (though the room is a bit crowded due to oversized chairs around the tables) and the breakfast staff was efficient and friendly. There is a nice outdoor patio behind the hotel with seating and fresh air. Would definitely stay again when we return to the area.

This hotel is a nice looking facility but be very careful to make sure that you request the bottom floor if you have any mobility problems. There is NO ELEVATOR so you must schlep all of your luggage upstairs if you are staying on the second floor. In addition, there are only two handicapped parking spaces and they are both near the lobby so if you are not on that end of the building, you are out of luck! As is normal today, the regular parking spaces are too narrow to guarantee being able to open and SUV door completely, so again, you will have to try and get one of the two handicapped spaces or park in the "boonies" if you have trouble getting in and out of your vehicle.

Hotel was clean and we were especially looking for a good night sleep. The beds and pillows were very comfortable and the air conditioning was a big plus! We will definitely choose this hotel when we're back in this area.

Best place to stay in Buena Vista, CO. Outstanding staff, everyone very friendly and supportive. Has one of the best motel breakfast. in food quality, variety, and staff services. Has a well trained and managed staff. Room is very nice and clean, bed of good quality, nice large and fluffy towels. Highly recommend this BW whenever in the Buena Vista area. Price seems a little high, but is a good value for the area when compared to other local motels.

I called for a same day reservation on a Saturday in the Summer and the Front Desk Reception was extremely kind and professional Check in was fast and pleasant. When we arrived at the room I was expecting dingy curtains, mold around the tub and a bed spread from the 90's. What we got instead was a clean and modern room! We actually visited the hotel pool and hot tub which was also super clean! I was so pleasantly suprised that Ive written this review even before the end of our stay.We're even sitting on the loungers as I write this. I'll update in the morning!

Came up for a hiking trip with 6 guys and I was sharing a room with a friend of a friend I'd never met. Despite the hotel being 100% booked LeeAnn Stange was able to do some musical chairs with the rooms and kept me from having to share a king bed only room with the other guy. She went above and beyond to make it all work. Thanks!

A recent stay at the older yet delightful Best Western Vista Inn fell just a mite short of excellent. Staff is wonderfully engaging, helpful, and proficient. Additionally the rooms are clean and inviting. Small added touches like glass coffee cups in the rooms provide a cheery, homey feel. We travel lots and generally lodging facilities offer coffee, hot chocolate and tea 24/7 in the dining area. This amenity was missing. Not a biggie, but inconvenient when running out the door on a hike, etc. The dining area was missing a microwave. Another new experience in a medium priced facility and truly an extreme inconvenience for those of us who have to reheat a coffee or breakfast item, help out a family member who prefers lots of milk in coffee or hot chocolate... We looked forward to the breakfast as many reviews mentioned this amenity. Yes, many big “country breakfast” fried offerings, but no fresh berries or melon. A bit of tweaking would seem to easily solve these minor issues. We do understand they're cost savers and possibly help contribute to reasonable prices.

We have family in Buena Vista so we travel up there pretty regularly. We have tried several of the different hotels and motels in the area and this was by far the best experience. The room the staff the breakfast everything was perfect and we plan to return again and again.

When I arrived, the person behind the desk thanked me for being a member of Best Western's reward program. I told her that was easy when Colorado has so many really nice ones. And this is one of them. The location was right on the main road through Buena Vista. I had no problem walking to Main Street, which has many of the town's shops and restaurants. It's an older property, but it's impeccably maintained. I didn't use the indoor pool, but I peaked into the area, and even that was in tip-top shape. The room was well-appointed and totally clean. Right on the property is a nice shop that's small but has a ton of gift items and snacks. Perhaps the best thing about my stay was the breakfast. Besides the typical sausage links, there was bacon. I've never had bacon at a hotel breakfast when the hotel doesn't have a kitchen. And two staff members were in the dining room keeping on top of things. The place is very well run, and I wouldn't hesitate to return.

I am a BW fan, but this place was so bad that I never made it inside. The desk was very unpleasant. The woman was unfriendly and provided a negative response to whatever I requested even after I informed her that I was a platnum member. I felt like I was being played for a sucker. It finally made me so mad that I left and found another hotel in town. This was the only time I have had an unpleasant experience at a Best Western.

Stayed at the Best Western after a full day of rafting the Arkansas River. It was convenient and lovely. The staff was pleasant, the rooms were clean, and it had an amazing free breakfast! Great choice!

We had a great experience at hotel. It has a great location and the rooms are nice. Breakfast was included and delicious. The service was the best part of our stay. Crystal at the front desk was so helpful, friendly and kind. She was knowledgeable and patient with all our questions. She deserves a big raise for representing the staff in such a wonderful way. If you are going to BV, this is the place to stay! I give Best Western hotel BV the highest rating possible!

This was our favorite hotel stay during our vacation. Our king size room was incredibly spacious, the bed was comfortable and hotel was quiet overall. The pool and hot tub was great but the continental breakfast was outstanding. My husband is already planning our next trip to Colorado using this hotel as our base. My only gripe was the lack of available parking during our stay. There was a mobile construction box in the lot and about ten Parks and Recreation trucks taking up more than one spot each.

We have stayed many times at the best Western. It is very clean,breakfast is good, nice hot tub and pool. The price is reasonable for the mountains.In other words a nice Best Western and one of the best places to stay in Buena Vista

We planned a last minute visit to Buena Vista for river rafting and horseback riding. The best western had a great price and location so we chose it. Upon arrival at hotel, the staff was super friendly. It's not a new hotel, but everything in it has been treated with care. The room was nice and the beds comfy. Bathroom was very clean. The pool/ hot tub were awesome and loved by the kids. Workout room was small, but surprisingly well stocked. Breakfast was ample and we had no complaints.

Spent the night here last night. Great hotel. Clean, nice rooms. Great location at North end of town. No elevator to 2nd floor. Check out time was 11:00am. I had my do not disturb sign out - 9:00am housekeeping knocks on door 3 times, then 2 minutes later they call my room phone. If you want me to leave at 9am, then make checkout 9am, not 11am. I will not be coming back.

This hotel is in a great location. The inside and outside of the hotel was clean. The check-in and check-out staff were friendly. There were many choices for breakfast and the food was very good. We would stay here again.

Friendly staff. Clean rooms. If you're there for quiet, request to be as far from the pool as possible. There's no soundproofing. Parking is a little tight. Staff recommended Lariat restaurant which was great.

This hotel was perfect for our overnight in Buena Vista. The staff went out of their way to be accommodating to any and all of our special requests and were never annoyed. We asked for a few changes and they were very amenable. The breakfast room had the best view in town of the majestic collegiate peaks. Nice and clean and a good price for this tourist town. Teresa was very kind, accommodating, friendly and gave us excellent customer service with a smile.

I spent a week at the Best Western and it made my week a very pleasant experience indeed! The room was quite comfortable and quiet. The maid service was excellent. The breakfast had quite a selection of hot items, fruit, etc. and was monitored by pleasant, helpful people. I didnt use the pool, but the workout room had the machines I use and were in working order. There is also a laundry room available, though I didn't use it.

The rooms are fine and what you'd expect, but what recommends this hotel is the awe-inspiring view and the top rate breakfast buffet. They offered the full array of breakfast yummies, including hot eggs and bacon, biscuits, pancakes, yogurt, cereal, fresh fruit, waffles, a variety of pastries, and several choices of coffee. And you can gaze at fabulous Mt. Princeton while eating it.

Friendly staff let me check in very early and was generally very helpful. My room was clean and well-appointed. I asked for a quiet room and they put me at the end of the hall, in a room facing the rear of the property, facing an empty field and some hills in the distance; I was quite happy with that. I didn't use the pool and hot tub, but they looked clean. The breakfast spread was great and included.

Pretty pricey for what you get. There's no coffee available after 5 except the coffee in your room. The showerhead was horrible and sprayed everywhere. No Guide available for the cable on TV. No Government rate.

Great family or couple stay at this hotel. Close enough to downtown Buena Vista and full of everything you need to keep your family busy and happy. Beautiful views of the Rockies as well. Great breakfast options (and Included!) The gift shop was also VERY nice with quite a variety of wonderful gifts to bring home. Overall great quality for the price!

We stay at this hotel whenever in the BV area. It is consistently a good experience. Pool/hot tub sparkling clean! Breakfast great, variety of choices. Little gift shop is wonderful. Super friendly staff.

This is my second time staying at the Buena Vista Best Western. The room was very quiet even though the hotel was almost full. The staff were friendly and everything was extremely clean! I love the lobby with the wood ceiling and cozy sitting area. A few things I would tweak, though: 1.) There is a smoking area right by a front entrance near the pool and that leads to stairs to the second floor rooms. It's very unappealing having to walk through that smell. Also there is an air intake right there by the smoking area. When I made the reservation, I thought it was a nonsmoking property. Preferably remove all smoking areas from the premises. If that's not possible, at least move them far away to a non-visible area away from an entrance and air intake! 2.) It seems that the rooms have been updated since I was here last time. The new color scheme is black and brown, not very cheerful. 3.) I'm not a person who likes to hear loud TV shows while eating breakfast. The breakfast is great! But it would be much better with the TV volume off and closed captions on. And perhaps some nice soft music instead of a loud TV show on high volume!

Went skiing for the spring break. Comfortable, clean, safe.It is not our first visit. Very glad to see that hotel is keeping up with modern updates. Fresh remote in a bag is a plesant touch. Room was clean, bed comfortable. Pillows were overdue for replacement, but clean. Early check-in is a nice convenience.

Everything about this hotel was a cut above most hotel chains. The room was spacious, clean, and nicely decorated. It had a very comfortable bed and a refrigerator and microwave. It had a large indoor pool and hot tub. The breakfast was outstanding with many choices including both pancakes and waffles, eggs, green chile, potato cakes, sausages, biscuits, fruit, oatmeal, cereal, yogurt, and several varieties of coffee. A bonus was a very cute gift shop with coffee and baked goods.

Great hotel close to the amazing family friendly skicooper.com and just minutes from the Mt Princeton hot springs... both are musts!!! We also loved that it was a quick drive to Salida which we love as well. Hotel is great location and close to lots of great eateries!

Took a long ski weekend and chose this hotel on a hunch. Absolutely could not be more happy. The rooms in facilities are absolutely meticulously clean. Staff is friendly and professional. Rates are very reasonable. Will absolutely be coming back.

Interacted with essentially all staff: front desk, breakfast, housekeeping and maintenance (whom, after inquiring where the ice maker was, asked if I wanted large cube or small cube ice, escorted me to the ice maker) and all went above and beyond to helpful and friendly. When back in the area will definitely stay there again!

This was our 2nd time staying at this Best Western. We stayed here last year when we came for a trip to ski at Monarch Mountain. We had such a great experience that we decided to stay again this year to ski at Ski Cooper and Monarch Mountain. This hotel is very nice and makes for a comfortable place to stay after skiing. The breakfast is the BEST free breakfast we've ever had at any hotel. I can't wait to come back.

What a great weekend! This best western was so clean and so quiet with nice staff and an exceptional gift shop! I loved this place for everything and the value was unbelievable. You can't beat the choices for breakfast and the comfort of the beds.

Super clean, very comfortable beds, nice pool and hot tub. Breakfast is amazing, for a hotel - with lots of "real food" protein options, not just pastry/bread stuff. Staff is efficient and helpful. Very nice gift shop.

This is a great hotel at the north end of BV. We went snowshoeing at a local trail then skiing the next day at Monarch. The hotel was convenient not only for the outdoor sports, but an easy walk to downtown BV for pre-dinner drinks at Deerhammer Distillery then Asian Palate for a great sushi dinner.

I can't say enough about the quality of service and the accommodations we have had with staying at Best Westerns. Our whole trip was driving and having a great nights sleep and Best Western hotel's really were one thing we could rely on having a good nights sleep at the end of the day. And breakfast's were always more than expected. Thank you!