Best Western Premier Heronston Hotel & Spa

We arrived as guests of guests at the hotel and had a pleasant drink in the bar. Sadly mostly down hill from there. We got to the restaurant and stood to be seated for almost 15 minutes. We went to reception for assistance in the end and were just told the waitress would come shortly. No apology. We the. Waited another 15 minuets for menus and a further 45 before starters arrived. The food was good but an astronomical surcharge of £7.50 was added if you wanted a bar menu meal. This came from the same kitchen as the restaurant food and made fish and chips an extortionate £26.50!! The spaghetti carbonara had hardly any sauce and felt quite plain. Service was slow reception was not overly friendly. Another table gave up waiting for dessert and cancelled the order we did not even bother ordering them. We arrived at 7:15 and left after 9:30. The restaurant was totally devoid of staff unless bringing out food. We really did not feel like valued customers and would certainly expect better from an establishment claiming to be 4 star. Over all a really disappointing and underwhelmingss experience. We were also told we would need to pay for the meal at the end of our visit and would not be allowed to charge it to the room. It took another visit to reception to get this to happen and had a pretty unfriendly response to our question about the £7:50 surcharge. I don't usually bother to leave negative feedback on TA but really felt I have to on this occasion. We took a look mother in laws room after the meal which was very nice.

Recently refurbished with a few snagging problems to sort (phone not working, light switches interesting, somebodys bathroom fan a bit loud). Staff were excellent, above and beyond.

A good experience made great by staff

The hotel was excellent, the staff were very helpful. The catering personnel were outstanding, they went the extra mile to assist my son in law who is recovering from oral cancer, if I was mention anyone person it would be Lesley in the breakfast room.

Heronston in Bridgend Great place to visit . Rooms are smart. cleanliness is valued and privacy where necessary. It's a busy hotel with events but we have never been disturbed by excess noise. the breakfast is good value and has a great variety catering for most tastes. Staff are friendly and efficient and any issues are dealt with quickly and thoughtfully. We've been going there for many years and have always enjoyed it. Good parking too.

We stayed this bank holiday weekend and The check in was quick, the receptionist was cheerful and welcoming, our room was really clean, we did have some really sqeeky floorboards (room 33) that was annoying and disturbing each other sleep when ironing the bathroom. The fan in the bathroom was loud too and it couldn't be switched off so it meant using the bathroom through the night in the dark. The waiter on Saturday in the restaurant was attentive and really welcoming. But on Sunday morning at breakfast they watched a petite lady probably about 60 that was stressing over guest coming in as they had a wedding party from the night before and and had told someone they couldn't order from the menu as the had a wedding party. This made me feel really uncomfortable to watch this lady stressing about guests. Theo other waiters were chilled but she was stressing over guiding guests to a table, other than that we had a lovely stay and food was ok .

My daughter and I stayed here for 3 nights whilst we were in Wales visiting family. Our room was spacious, clean and modern. The beds were very comfortable and offered a great night's sleep, bathroom walk in shower was lush I didn't want to leave it , and was very impressed with the shampoo conditioner and body wash there to use. We made use of the on site gym during our stay which had something for everyone, cleaning spray and tissue, and water unit. The only things we were disappointed about was that we didn't get to use the pool and spa during our stay due to refurb and that our top smaller window in our room was missing a handle and unusable which meant we had to have our big window wide open and curtains just to allow some fresh air into the room which wasn't ideal as people were coming and going from the car park right outside and would look directly into the room. During our stay there were two weddings, I was worried that it would be really noisy, however our room was situated far enough away that it didn't bother us and we still managed to sleep. All staff were incredibly friendly and we would definitely stay here again, hopefully next time we can make use of all facilities during our stay .

Stayed qs part of a wedding party. Great friendly atmosphere. Room was exceptional and clean well equipped. Very high standard rooms,, recently refurbished but problems with heavy rain causing leaks but only in the main reception area. Staff were extremely professional, friendly, heloful and polite. Cost for a night was a little high than I would normally pay.

The room itself was nice & the receptionist was helpful & polite. We received a email 3 days before that tell us that the pool was unavailable to use & there was scaffolding, there were bowls & towels in between the reception & bar area where there where leaks. At 6.04am on Saturday the castle Howells lorry turned up very loudly with his reversing sensors beeping, hazards on & park outside our window. I know you have no control over kids behaviour there but I would suggest that people with kids stay on the ground floor as we must have had some above us that was jumping & running around from 6.30.

Fabulous hotel and staff - food exceptional would highly recommend.

The room was well presented, clean, smart and clearly recently updated in a slightly more secluded part of the hotel as the staff had recognised ahead of our arrival we'd probably want to be away from a wedding party on the weekend of our stay and provided a complimentary room upgrade to move us. The staff were lovely and very accommodating of our two young kids. The breakfast was great. We had a great night's sleep. I really couldn't fault it.

A great welcome from the reception. The location was perfect for us to reach the events we were in Wales to attend. The room was a good size and generally clean (a few stray hairs in the bathroom and the room floor was a little dusty). A good atmosphere in the bar and the food service was good (on the first night of our stay) The second night was less satisfactory. We decided to eat in the main restaurant ( Roccos) Despite being one of only two tables our order was incorrectly served. It was remedied once pointed out but then key aspects of the first course were missing. Again, this was remedied once highlighted but it was not ideal as a dining experience. We didn't mind but there was a wedding reception in full swing in the function room next to the restaurant so the disco was incredibly loud as a result. It might have been some of the overnight guests that then were arguing at 3am stomping around in the room above and arguing loudly in the room above us. This caused a disturbed night's sleep. A bit of a shame. An overall positive is the breakfast timings are great should you need to get out and about early and the options offered are varied. (At an additional cost).

Very clean and tidy and staff was helpful and friendly w

Good location, Good size room and nice bathroom No air con in the rooms, fan was provided but was very warm. Had breakfast included but was satisfactory, bread was mouldy, breakfast juices and milk were warm.

My wife and I thought the Best Western Heronston was fantastic. Even though the pool was being refurbished it didn't take away from our stay. What annoyed us most was not the hotel but a really rude customer the last couple of mornings. The staff were very gracious and that impressed me even more. I'd have been crying in the kitchen if I'd had to deal with him. Well done all, we'd love to come back!

First rate stay at the Best Western Heronston Hotel. The rooms and public areas were very modern and spotlessly clean and the staff there could not have been more friendly and helpful. Nothing was too much trouble. I would have no hesitation in recommending this hotel.

We stayed in the Heronstone hotel 11 nights Due to work on our home Firstly a huge Thankyou to your staff second to none jackx2 Maddie mark Cathryn just a few to mention Service second to none nothing we experienced was to much trouble this has made our experience a very nice memory Good was good The cleanliness of hotel excellent Nora in spa lovely Just a perfect stay Thankyou

Fabulous wedding celebration and amazing food by Mickatz and all the staff were great

Not what I expected at all for what I paid and had heard. Room was pretty basic, even though I knew pool was being refurbished at time of visit the price did not deflect this. The door had an almost inch gap at Bottom so let light through had to use towel along it to prevent light coming in. The shower leaked water all over floor whilst in use. The sink would spray water all over you when you use it. The panel around bed was lose on wall

I have stayed at the Heronston numerous times. The staff are always excellent, very pleasant, friendly and extremely efficient. Previously I found the food hit and miss but this time it was really lovely - a huge improvement. I'm looking forward to staying again in a few weeks.

All of the staff did their best to ensure my Birthday party was a brilliant success. Nothing was left to chance and every whim was dealt with a smile. I couldn't ask more, I don't want to single out any member of staff as they were all brilliant.

When I arrived I was informed the pool area and associated facilities were closed due to refurbishement. I was not informed of this fact upon booking, and had I have known, I would have stayed elsewhere.

Excellent staff! Lovely room. Very good breakfast.

Staff were incredibly friendly. Went above and beyond in all aspects of our stay. Angharad on reception was amazing when booking and checking in regarding our worries over new food intolerances which they accomodated very well. Jack in the bar was incredibly helpful and worked very hard. Mickael was fantastic. Working the bar with such enthusiasm in the evening and a welcoming smile and comedy for breakfast. Overall a brilliant stay. Would highly recommend.

Very friendly staff very attentive lovely rooms very disappointed that the pool wasn't open the bfast was lovely but the restaurant evening meal was very disappointing very bland

Very clean and the staff were generally helpful. MADDY was a delight in the bar. The buffet breakfast was poor due to cold plates making the food cold before getting half way through it. Saturday's evening meal was very good, but Sunday's meal in the bar was very poor.

Very nice room in terms of size and appointment and excellent sleep quality. WIFI in room very slow and the breakfast room had the air con turned up so badly that I took my b'fast in the lobby area. This despite the heatwave having moderated significantly the previous day. Given the focus on the environment this waste of energy is inexcusable. Staff were very friendly and helpful.

Staff so friendly nothing is a problem rooms are spacious very clean breakfast is amazing hotel is situated near everything

Happy with the service received clean comfortable room

I attended a wedding here on friday bumping in to one of the chefs on Saturday (annie) i spoke to her and told her how the wedding meal and buffet was beautiful. I have to comment on how amazing the food was and how friendly the staff were! Great hotel Would love to come back

Staff were lovely, the room was amazing and the food was lovely also

Just returned from a lovely weekend at a family wedding here. Couldn't fault it. The rooms are clean comfortable and huge and every member of staff was friendly helpful and polite. Would definitely stay again if back down that way

We stayed two nights in a superior room. The exterior of the hotel looks like it could do with some TLC, including the building, car park and grounds. The room itself was ok, nothing special, with outdated heavy dark wood furniture. USB and plug sockets each side of the bed were really useful. Bathroom pleasant enough. However, what really let the hotel down was the food quality. Breakfast served to 10am, but this means that all the food is cleared away at 10am and you are asked to leave the restaurant (in an abrupt and unpleasant manner by the member of staff). Perhaps they need to advertise breakfast to 9.15 to give you chance to eat your breakfast (you don't necessarily want to wolf your breaksfast down if not a business traveller). Quality was also disappoiting. For example, I could have plastered my walls with the porridge!! The only positive of the food service was the way allergens appeared to be managed. I wouldn't rush back to stay again as there are better hotels in the area for £330+ price tag. I was unable to provide feedback at checkout as the only receptionist was taking a telephone booking at the time and just asked for my room number. This was my general experience of staff, who could benefit from some customer setvice training.

Excellent stay lovely room clean and tidy nothing was to much trouble

Lovely hotel. Very disappointed that there was no discount as the pool facilities wasn't open and running. Room clean and spotless bed not very comfortable. We attended for a wedding and the prices on the alcohol were shocking!! £8 for a pint which wasn't very nice quite flat that was the topic with most guests at the wedding too wouldn't stay here again due to them reasons think the price list need to be looked at. Lovely breakfast this morning

Looking for somewhere to stay that was local to a beach and luckily this hotel is nearby Ogmore by sea. We had a lovely spacious room. We have 2 small children and the hotel went above and beyond to help us for all our needs. So clean and tidy Thank you to all the staff, amazing help

It was good atmosphere and lovely hotel would stay there again

Everyone was so lovely and helpful, my mum left her hand fan in the bar and they bought it up to the room for her. We would definitely stay here again, it was a shame the pool was being refurbished but we did know that before booking. Would 100% recommend.

Was very easy to locate and looked very inviting. When we walked into reception it felt welcoming and the staff were very friendly. Check in was easy and quick. The room was beautifully arranged and had everything we could need. The whole hotel looked clean and bright and there was nothing to find fault with. The day we arrived there was a wedding and also the next day but we did not hear any noise from these for our stay. They looked really beautiful. The amenities offered were first class, we did not visit the spa but heard good things from other guests conversations. The room had all we needed and some things we were very grateful for. The fan in the wardrobe was excellent as we were there during the heatwave. Thank you to all staff as they were very accommodating to requests from us. We had a great time and would recommend it to others.

Great modern room, hotel was clean and staff were friendly and helpful. Woukd definitely recommend.

We stayed here as we were in bridgend for the bank holiday weekend. Everything was amazing and i had the best night sleep for a long time! The bed was amazing, the room was spotless and had everything you could need. The only issue we had was the hinges on the bathroom door were a little bit loose which meant it was a little hard to shut the door but this would be an easy fix. Apart from this we had no issues and the room was lovely and cool all night. The door to the outside area was also nice to have access to with the sunshine! Good location close to the beaches and great value for money. Will definitely be returning if we are back in the area.

Shower wouldn't work very very hot or freezing cold shower off the Taps very old fashioned maybe trendy in the 80s Room 78 had if they want to check

Perfect for my stay whilst on business, a warm welcome friendly staff throughout the hotel. Food great comfortable room

Was gifted an overnight spa by family for a birthday present. The massage was fantastic and worth every penny. The food was good, can't complain but the evening menu was very limited and dominated by fish and the breakfast was buffet style. The rooms are spacious and clean. The bathroom fan was excessively loud and cluncky and could not be turned off manually. This is our 3rd stay but I do not think we will be returning. The pool and spa is under refurbishment and completely out of action. The other guests were very loud throughout the night with no challenge from staff. The room below us had a tv at what appeared to be full volume at 4am! Overall despite a lovely massage we've left more tense and tired than how we arrived.

Hotel clean and staff friendly. Disappointed that no mention of pool being renovated until after booking was accepted. Apart from that very good.

Lovely hotel, staff friendly, hotel nice and clean, food delicious overall a really pleasant stay.

My husband and I stayed on our wedding night. They upgraded us to the honeymoon suite. An amazing night and breakfast was fantastic.

Very Friendly staff, a bright fresh clean hotel/bedroom; very comfortable beds! Food ok, lacks veggie choices

Visited the other day with a few friends for a few drinks at the bar, was served by Maddy and she was exceptional! She made sure we always had full drinks and had a lovely conversation with her. She's a real asset to the team! Will definitely be back

Amazing amazing staff, we had such a lovely experience! Great value for money, the room was spacious, and the bed was really comfortable. Really it's the staff that make it so special though. Honestly, a great hotel.

I stayed with my parents and Dad is 92 so this hotel was perfect.They had a ground floor room, disabled bathroom was superb,one of the best I have seen. Cleanliness was excellent,we want to thank the 2 lovely dining staff ladies who served us, also the reception and bar staff were so helpful.We appreciated the good car park and will visit the hotel again later this year

The hotel rooms were lovely and clean and a good size. What lets this hotel down is the staff. The young gentleman at the front desk was one of the rudest front of house I have ever, ever had to deal with from all our stays over the world. In addition the breakfast was fantastic however yet again let down by the staff. Their attitude, politeness was quite frankly disgusting. It was if we were an inconvenience for having breakfast there.

I booked and prepaid this hotel in full via Booking.com, specifically filtering for pet-friendly accommodation. Unfortunately, my experience was disappointing from the start. Upon arrival, I was told there would be a £10 per night charge for my dog, which had not been clearly communicated during the booking process. At no point was it made clear that this charge was per dog, per night. I only discovered this after leaving, when I was informed the total came to £60, which was an unexpected and significant additional cost. I stayed for three nights, but the first two nights I barely slept. There was constant noise from above due to what appeared to be a school group, along with ongoing disturbance from people moving through the corridors late into the night. Early mornings were no better, with delivery drivers shouting outside around 7am and even a staff member sounding their car horn outside my window at approximately 6:30am. The room itself was nice, and the shower was good with strong water pressure. However, the room overlooked a car park filled with storage containers, and the overall grounds were messy, with visible rubbish and scaffolding at the front of the property. The bar service was very poor. It was frequently left unattended, making it difficult to order drinks or food. When I was able to order, the quality of both food and drinks was inconsistent. There were also areas of the hotel that felt untidy and potentially unsafe. The pool area was under renovation, and the surrounding hallway had sheets left on the floor, creating a trip hazard. The general atmosphere was not welcoming. Staff appeared unhappy, which contributed to an uncomfortable overall experience. After my stay, I received an extremely hostile and accusatory email regarding the dog charges, referencing CCTV and staff reports, despite the fact I had never denied having my dogs with me. This tone was unnecessary and left a very negative final impression. I have now raised a formal complaint with Booking.com regarding the lack of pricing transparency and am awaiting their response. Overall, I would not choose to stay here again. A disappointing experience for what was meant to be a much-needed break.

The Property has undergone a thorough refurbishment and everything is shiny and new. The pool and spa are yet to be completed. Great sized bedrooms and the breakfast was faultless. The only 'negative' if at all was the bar prices; we were charged £19 for a glass-sized bottle of prosecco and a pint. There's no need to charge London prices in Bridgend😛

Our visit was with a Groupon voucher . A bargain as the pool area closed and a lot of scaffolding outside for renovations. Staff welcoming very helpful, room comfortable and delicious evening meal and breakfast. We really enjoyed our stay, will definitely go again.

We love the Heronston and have supported it in many ways over the past years. We were disapointed with the restaurant but no blame to the lovely staff. Their efforts to provide my husband with his porridge was amazing. Because we had a later breakfast there was little choice and what remained was very cold and had obviously been dished up quite a while. On our last morning there was only very little cold scrambled egg quite upsetting since on our way down we past interview rooms where cooked breakfast was being served to the occupants. Our hopes were dashed when we eventually got down to the restaurant!! Lessons learnt. Get down to breakfast earlier. Make sure we have a ground floor room. My husband is diabled so we spent a lot of time walking the corridors as well opening and closing the fire doors Ithink it was 9 from the lift to toom 36!! Have bar food which seemed to be delivered quicker than the restaurant. We come to visit our daughter since we have moved to Warwickshire having previosly lived in Laleston. Come on Best Western! Once the alteraations are completed you will have a jewel in Bridgend. Make it shine. Pauline and Roy Long.

First off, we were greeted by Harri on reception, who was amazing - not only was she professional and highly knowledgeable, she seemed genuinely happy to welcome us, the best customer service we've had in years! As for our stay, while we were initially disappointed that the pool was closed for renovations, the food in the restaurant more than made up for this. It was delicious and cooked to perfection - thank you! My wife and I will definitely be back again and next time we'll bring our walking gear on Harris recommendation (and hopefully swim gear too)!

Travelled to Bridgend for work and stayed at the Heronston - I have stayed at this hotel on a number of occasions before and am continually impressed by the service. The staff are all so friendly, helpful and make the stay a very pleasurable one.

Pros: The room was outstanding. I was in 13 … but don't let that put you off … the room was beautiful. The bed was massive. The bathroom was lovely with a great hot and powerful shower. The check-in and out were smooth. Cons: I ate in the restaurant. It wasn't great. There was just this sense that they were understaffed. I don't blame the servers … they were nice as pie … it just wasn't a nice experience. The food was poor, it is difficult to see how they could serve such poor quality food for the premium price that they charged. I think the leadership team need to have a meal at the restaurant (in disguise of course 🥸) and honestly tell me what they think! So, hotel and staff fantastic, eat elsewhere 🤓.

Fabulous room, dinner was so so, breakfast was lovely. Bit disappointed that the pool was closed as that was the reason I booked. If this was pointed out in the comms, apologies but it was not made clear till on the day. I would come back though

We checked in on February 21st and were pre-sold breakfast for the following morning. No issues at this point. Our room itself was clean and pleasant enough. It was clearly one of the dog-friendly rooms (we were travelling with our dog and this was declared on the booking). The dog bed and bowls were thoughtful touches and appreciated. However, the view was extremely poor — directly overlooking a car park and what appeared to be containers storing discarded hotel items. Not exactly “Premier” in atmosphere. The evening is where things began to unravel. When we went to the restaurant for dinner, we were told we could not eat there because we had a dog. That in itself is understandable — policies are policies. What is not understandable is selling us breakfast at check-in without making it clear that we would not be able to dine in the restaurant with our dog the following morning. Given it was Six Nations rugby weekend and local pubs were full, we decided to stay and eat in the foyer/bar area instead. The service was perfunctory at best. The bar manager delivered the food and disappeared without asking whether we needed anything further. (We did — basic condiments such as salt and ketchup.) The food itself was deeply disappointing. My burger was significantly overcooked and noticeably smaller than the bun it was served in, which made it look sparse and poorly assembled. My partner ordered the vegan wellington. What arrived resembled a flat pastry rather than a wellington, and the advertised tenderstem broccoli was missing entirely. At that point, we mutually decided that if breakfast was going to involve the same foyer setup rather than the restaurant, we would prefer not to have it. I went to request a refund for the prepaid breakfast. The staff member who had checked us in stated that it was non-refundable. I asked to speak with the manager. The manager repeated that the breakfast was non-refundable. I explained that we had declared our dog at booking, had been placed in a dog-friendly room accordingly, and had been sold breakfast without any mention that we would not be permitted in the restaurant. The issue was not the dog policy itself — it was the lack of transparency at the point of sale. The discussion became unnecessarily argumentative over what amounted to £24. After considerable back-and-forth, and only after I made it clear I would escalate the matter formally, the refund was processed. Even then, the manager appeared more interested in reiterating restaurant dog policy than acknowledging the communication failure. To summarise: Room: clean, dog-friendly, but disappointing outlook Food: poor quality and inaccurately described Service: disengaged from some staff, confrontational from management Communication: inadequate and ultimately the root cause of the dispute This was not a relaxing stay. The food was substandard, and the handling of a simple customer service issue was unnecessarily defensive and unprofessional. I would not choose to stay here again, and I cannot recommend it based on this experience.

A really disappointing stay, We waited 13 mins at check in whilst the receptionist was busy taking a call…. Not even an acknowledgment that we were there, there was an apology after but this just set the standard for the night. On arrival to the room there was an over whelming smell in the corridor which was mixed either damp and sewerage. The room was basic but clean that offered 1 bottle of water and I packet of biscuits for a couple …. The room was warm and there was no air conditioning so we had to leave the window wide open which is not ideal considering we were ground level looking onto a car park and dog litter bin. We went to enjoy a little drink before our food reservation again waiting several minutes for a member of staff who the went to get the barman, no apology. On entering the restaurant for our reservation a polite girl sat us down and did make us feel welcome, probably the first time we'd be greeted friendly this visit. We ordered from the set menu however this was disappointing to say the least …. 1/2 a piece of bread with a cube of greyish pate ….. when you tried to spread the pate the bread just crumbled, (overheard another guest complaining about this) main course was a very grisly steak which when we mentioned this to the waitress there was no action taken, during this course we overheard a chat between 2 staff saying things that weren't available on the menu, whilst I understand this has to happen it seemed a little unprofessional to be listening to this, A couple on another table were given the same menu as ourselves they choose their options to be told everything they wanted was off the menu, very very poor service considering this is a basic set menu to say the least. Although restaurant was clean there was no atmosphere just very solemn. We used this same restaurant for breakfast which again was disappointing little staff and the older lady was quite rude, I asked for tea bags and it took several mins for these to be sourced whilst the buffet food I'd choosen had gone cold …… not a great start to the day, there were still people coming in for breakfast but the majority of tables were set up for evening meals, 3 families came in as group and had to be sorted separately…. As there weren't tables set for breakfast any more. The bed was uncomfortable and came away from the wall during the night which resulted in losing pillows and an awkward nights sleep ….. all in all I'm thankful I didn't pay full price for this stay, I think renovations or not the experience was very disappointing. On another note by data has also been leaked and I've had messages off scammers for credit card details in which they knew my stay dates name etc.apparently they are building a case but no real apology of this either.

We got Married here 13yrs ago, Mark was our wedding planner, we comeback every year for a stay to remind us of the day, to relax and spend some alone time together. As ever Mark has been so amazing going the extra mile along with knowing our needs such a credit to the business, Mark really made our visit feel special . We would like to also like to Thank Lesley for her customer service she really was lovely also remembering us from previous visits. I highly recommend anyone thinking of staying here to just book and see for yourself. Lastly we both had spa treatments and it did not disappoint a very professional, friendly and pleasant experience Thank you to all the team see you next year.

Lovely relaxing night away just what me and my partner needed! Hotel has had a massive makeover within, freshly decorated, extremely clean , just gorgeous room in general, staff are very on hand polite and helpful, room service was fab aswel:) and the fact they sell sandwiches all night long was great haha

We stayed for a family event, we have used this hotel for years, even at NYE, but feel it's loosing its magic. The food isn't as good as it used to be and they really need to work on some presentation. Some of the staff have changed and are def not trained in serving tables. They were clearing empty plates, while other people on the table were still eating and even went to remove my husband's plate, while he was still eating. This may be a training issue, but they really need to get it right. The superior rooms overlooking the garden area need refurbed, although the standard and double rooms have been update and feel much nicer to be in, at less cost. The bar staff are hit and miss, when it comes to customer service and the prices are crazy. Family from London were shocked at how expensive it was. The Bar also closes these days and doesn't stay open for residents. It's almost like they prefer to do as little work as possible. It almost feels like a hotel of 2 halves, those trying to keep it it going and helps as best they can with what they have got and those that are just there for the income and do as little as possible. Sad really as it was such a great place to visit.

Wonderful, couldn't fault anything even though the spa was closed! Lovely dinner & breakfast , friendly , helpful staff, fabulous relaxing massage & a great room.

Second time here this year already and it's just lovely. Quiet rooms and great staff. Spacious, clean and tidy. I will surely be coming back!

Due to the time of visiting ( 1st week in Feb 2026), the hotel was quiet. Check-in was quick. The hotel is going through some renovation externally. Internally, it has a feel of just being decorated with nice carpets. My room was in tip top condition. The bed and pillows were very comfortable. The food I thought was very good, a few options to eat in either the bar area or the restaurant. Breakfast was very good. There was lots of parking available. The pool area is being refurbished, the gym area was fine with a combination of weight machines and free weights. I thoroughly enjoyed my stay

Lovely one night getaway. Room and public areas immaculate and newly renovated Staff were friendly and making sure we had everything we needed (Harri on reception was lush!) We brought our dog and didn't even get her bed and bowls out of the car because there was a dog bed and bowls ready in the room! Enjoyed the nearby walks Thank you

The room was a good size, with an excellent power shower. Small details were a let down, like: an almost empty issue box that was not replaced after night 1, and none of the bedside lights seemed to work. The restaurant/breakfast room is a nice space, but let down by poor quality food. For breakfast, there is a mix of self service continental and hot food to order. I had scrambled eggs with salmon for two breakfasts and both times it was bland and tasteless. With two staff in attendance doing not very much, I struggle to understand why I have to fetch my own tea when they could just as easily take a beverage order and bring it to my table. An evening dinner of chicken caesar salad also failed to impress, with bone dry chicken pieces.

Comfortable room but could do with more comfortable pillows

Me and my boyfriend went to stay here for our anniversary and we had a lovely stay. The hotel was very pretty and clean and our room was massive with a really modern bathroom and nice view. There's plenty of parking and it was easy to find. The staff were lovely and we had one of the spa treatments (head massage which was lush!) and the lady who did it was lovely.

Fantastic from start to finish hotel was spotlessly clean.staff were efficient in everyway.Room was spacious and well set out and nice and cosy . Evening meal was superbly cooked and and very good on the pallet enjoyed every mouthful same goes for the breakfast...and to top it all the treatment spa my wife and I received wes second to none ...Worth every penny that we payed for our hight away would recommend it to anyone who just wants to get away from it all

Shocking!!! Booking with spa breaks and was not made aware they was redoing the spa part! We booked a spa day for gods sake!! Left with no facilities to use while I had my treatment at 9 am (plan was use the pool) no bar open till 10:30 !! Offered no refreshments! Left to sit in a dingy corridor!!! My husband then refused his treatment as he did not want me sitting like he had too so we left! Their response was no helpful at all (apparently the notice for pool closure was in a drop box) so my problem!

Welcoming staff, good parking, nice location, clean room - room quite cold as December and window left open/radiator off/cold laminate floor. Nice breakfast. Spa facilities out of order which was disappointing.

Great dog friendly hotel, easy to find. Plenty of free parking on site. Professional and caring staff. The bar menu has plenty of choices, breakfast is outstanding. Lovely clean room with very comfortable bed and sofa bed. Porthcawl dog friendly beach is 7miles away, 14 min. drive. Sadly pool was tempoarily closed for repair.

We were in room 1, which was rather at the far end from reception with quite a long route via the lift (as we had a pram), and a little challenging to find - it needed a bit more signage around for finding the rooms. The room itself was well sized (double plus single and plenty of room). It always seems a bit odd to me to have curtains that cover the radiators, but the room temperature was fine. Around 6pm some boilers downstairs came on, but it didn't really bother our sleep (we were awake with a little one briefly anyway). The bar chap downstairs kindly went hunting for crisps for us (we were staying on New Years night on the way back from a family visit), as the bar snack menu was off for the night (given the date). Ample parking when we were there, although we didn't stay for buffet breakfast (~£19 might work if you're on expenses but rather steep really).

Stayed the night in a deluxe double room after a Christmas party here. Great atmosphere in the party, food pretty good. Staff friendly and professional. Room was one of the best I've stayed in for a while. Modern and clean, great shower. No complaints

Lovely stay as usual. we have a cockapoo who is always welcome. Rooms are spacious, comfortable and spotlessly clean. Staff are friendly and helpful.

We went for breakfast with Santa to the hotel today, and have to say what a lovely time was had by all! Your staff were fabulous, dressed up as Mother Christmas and her elves! The welcome we received when we arrived at the function room was warm and heartfelt. They explained how the event worked and what was where. We had a lovely spacious table for the 5 of us. Mother Christmas told us when to go up for our food, which was buffet style served by a lovely young man with wonderful curly hair and his Elf. Nothing was too much trouble for them. There were elves topping up our tea, coffee and hot chocolate (with cream and marshmallows) all without being asked for more! There were crackers and party poppers, a selection of colour your own Christmas cards, plenty of felt pens and a letter to write to Santa and post in the box! Santa himself came to visit, ringing his bell and plenty of ho ho ho's! He had time for every child and a lovely gonk as a gift! We were encouraged to take photos and Mother Christmas took a family photo of us too which was a lovely touch and made us feel we mattered to them all! I work in hospitality myself and know how hard this job is, but these guys and gals did an excellent job, and made it look easy! I have nothing more to say other than, keep up the good work, you're a wonderful team and Merry Christmas, Nadolig Llawen!!!

Found the bathroom fan very noisy, so during night did not turn light on in shower / toilet, but got woke up 3 times after we went to bed by the noisy shower room fan in room next door, at 2300 running for 5 mins, at 0135 running for 15 mins & again at a later or earlier time, noise fan causing vibrations, our room was No 19, & our son & wife had the same problem with thier room & next door

Whilst the bed, pillows etc was lovely, the service was very poor. From waiting at and empty reception to check in with no staff to immediately waiting at the bar with no staff for a coffee. The place was like a ghost ship. A few hours in we wanted to call friends in another room but there were no instructions on how to do this so I called down to reception to ask them to put me through. I called twice but didn't get an answer. At check out we were at the empty reception desk for over 10 minutes waiting for staff, no bell, so I was calling loudly, the reception phone was ringing constantly and going unanswered; I know now why my calls were ignored, there wasn't anybody there to call. When we were served the staff were polite and friendly but there was next to no staff available to serve you. A reception desk should never be vacant.

Excellent service very well maintained. Rooms are very clean, toilets and shower are above expectation. Love the hotel.

Lovely hotel great staff very helpful , very clean rooms and very comfortable , great bars to eat and drink, would definitely recommend

All the staff were cheerful and helpful. The bar food on our first night was very good and nicely presented. The Mallard room we had on our second night for dinner was just right for our party of 22 people. We were able to decorate the room before our photographer came at 5pm and then our bucks fizz drinks at 5.30pm before dinner was served at 6pm. It all went like clockwork with the help of Mark and his staff.

Booked rooms next to each other, given rooms at opposite ends of the hotel. Head neck and back massages x4 booked as pairs, on arrival, told individual massage slots. The swimming pool closed for refurbishment The hand towel had a big orange stain on it. Restaurant kept informing us each meal selected was unavailable for all 3 courses. Waitress in restaurant very unfriendly never even exchanged or acknowledged pleasantries throughout the whole time spent in the restaurant. The rooms were nicely decorated though just the dirty towel. Receptionist just said what she thought you wanted to hear.

Lovely reception last. Nice dog room . Very small bed we felt though . Lovely buffet for our family party. Good breakfast.

Excellent all round spa break for my partners 50th birthday. Room, food and spa massage was brilliant. We will return when the pool is open.

What a brilliant weekend at the Heronston for Ellie and Rhys's wedding! 💒✨ Everyone was so welcoming, friendly, and always happy to help — you all made the whole experience so easy and enjoyable. Nothing was ever too much trouble, and the staff really went above and beyond all weekend. 👏👏 A special shout-out to Kian, who was an absolute star — from helping with the video set-up to being a super handy barman, and even making sure our forgotten chargers got back to us! 🔌🙌 Such a credit to the team and a big part of what made the weekend so special. Thanks again to you all for such a lovely stay — we can't wait to come back! 💖

We recently held our wedding at the Heronston Hotel, and we honestly couldn't have asked for a more perfect day. From start to finish, the team made everything run so smoothly, and the venue itself looked absolutely beautiful thanks to Mark, our wedding coordinator. A special mention has to go to Kian, the Duty Manager, who was nothing short of incredible. He went above and beyond to make sure every detail was just right from checking in throughout the day to make sure we had everything we needed, to cancelling our original breakfast plans to picking up items that were left behind from the day. Nothing was ever too much trouble for him. His calm, friendly, and professional manner really helped to take the stress out of the day, and we can't thank him enough for his support. All of our guests commented on how lovely the staff were, how great the food was, and how relaxed and enjoyable the whole day felt. The staff truly helped make our wedding everything we dreamed it would be. Thank you so much especially to Kian, Mark, Ben and the entire team for going the extra mile — we'll remember it forever! Mr & Mrs Jordan

Had a lovely stay, the staff were friendly and helpful as we had returned to South Wales to visit family over the two days. We had our cocker spaniel with us, who loved the run out in the grounds, as there is a large grassed area at the back for this.

I had been before about 5 years ago for a spa day/afternoon tea and knew it was lovely. Unfortunately the pool/spa area was closed for refurbishment but that didn't hinder our stay. The rooms were beautiful and clean. We had stayed at a Champneys the night before and the rooms at the Heronston were far nicer than at the Champneys. The bathroom provided showergel, shampoo etc and a hair dryer was included too. The breakfast on the first day was an order service - we had the full english which was delicious alongside the continental. On the Sunday it was a buffet breakfast which again didn't disappoint. There was a wedding there on the Saturday night but even with them partying into the early hours it didn't disturb us at all which was another bonus. There did however seem to be some wasps in the upstairs hallway which we continued to let out but they may be nesting but again, it didn't bother us. Overall a fantastic stay and would recommend to anyone to use.

Good location, comfortable spacious room, drinks offer was both reasonably priced and great quality and staff very friendly.

Put in a room above function suite, a function we were not a part of. As a result thumping music till after 12am. Think it would be obvious to put customers who are part of the function in these rooms!!

A nice clean hotel with helpful and friendly staff, looks like the room has been recently refurbished and are very clean and tidy. Gave 3 stars as my stay in the room could have been better. There was no fridge in the room to keep drinks cold. The bathrooms have a very loud fan when the light is turned on. Bathroom fans can be heard during the night. I attempted to order room service, but was never able to get through on the phone, phone hung up 5 times so ordered a deliveroo. 1 bottle of water in the room, which was not replaced for the second night.

Amazing experience Ben Walls amazing customer service couldn't do enough for us. Very professional over the phone highly recommend. Will be coming again shortly.

I booked through booking. Com and didn't see the tiny update about the pool area being closed for refurbishment! Had i seen it i would have booked somewhere else. My girlfriend had booked a treatment in the spa which was supposed to be a facial, scalp and back massage but when she spoke to reception she was told it didn't include the facial but they could book her in earlier in the morning for just an hour long facial. She agreed to do that and then having had the facial, she went to her original booking only to be told it did include facial which was now pointless as she already had 1 !!!!!! We only went for 2 days and we didn't see each other for a whole morning as the staff messed her around. The room was lovely and clean though and the bed was very big and comfortable. Unfortunately, we hardly slept as the room above us sounded like they were marching around in clogs all night. Overall, the hotel is clean and comfortable but the staff don't seem to have a clue. Also, the barstaff need to be taught that its not acceptable to put their grubby fingers around the rim of the glass when passing it to a customer! The whole experience was a disaster from start to finish and I believe its the worst weekend away I've ever had.

Overall experience was okay, we had the back tonic massage which was absolutely excellent and the highlight of the trip. The masseuse was kind and very friendly unfortunately we cannot name her as we forgot to get her name but would definitely recommend the spa treatments. The staff at the hotel were lovely and very accommodating. Food unfortunately was not great and a long wait after our food was undercooked and had a hair in it. This issue was quickly rectified and our whole bill was cleared including our drinks. Room was nice and bed was very comfy. Will definitely be returning as the issues we had can be easily brought down to a one off.

Room was quite large with a separate bathroom, heating on in the bathroom with no control( didn't really mind that but the room was too warm for my partner). Very clean room. Had dinner and breakfast which was reasonably priced and very nice. Staff extremely friendly and helpful. Would definitely stay there again.

No facilities open, no pool, no sauna. Would have been nice to relax after being at work all day. Breakfast bags are awful, cold sausages on a bread roll, cold coffee. Not acceptable considering the prices they charge. I'm sure they could do better if they made some effort!

Utter rubbish , staff dont give a monkeys very rude , attitude , bed was tiny, pool was closed down , possible because of the smell of sewage, I booked bed an breakfast as a member , was told no, staff begrudgingly gave a £10 discount on the room, I daredto ask for a bottle of water on return and was given attitude by the night staff

I went to the Heronston Hotel & Spa in Bridgend on Saturday 20th September I was extremely disappointed to find that on arrival, none of the advertised facilities were available during my visit. Specifically: • The pool was closed • The sauna room was unavailable • The showers were out of use • Lockers were not accessible In effect, none of the amenities that were included in the package I paid for were available, which meant I did not receive the experience I was promised or paid for. As the facilities form the core part of the spa day package, I believe it is only fair to request a full refund. I was not informed in advance of these closures, and had I been made aware, I would have chosen to reschedule or not book at all. Even more disappointingly this was a gift for my friend who's had the most difficult time, and this was something we were both so looking forward to. I rang on Wednesday 17th September to confirm the arrival time, and I still hadn't been told about any changes to my Spa Booking. The receptionist told me Saturday when I arrived, it's all over our website ' Why would I look at your website once I'd booked my Spa Experience?  Worse point blank refused a refund, given an email to complain, even though.it cost nearly £120.00 .. Frustratingly we were left with no option but to leave and the day was utterly wasted and we were both bitterly I indeed sent my Email to the Heronston Hotel & Spa And still no reply. Still no refund. Avoid at all costs, as unhelpful and clearly not bothered.

Nice hotel. Rooms are a decent size. Staff are nice. 2nd time visit this month and the food has been decent. Over all cant complain. Bar offers decent selection of drinks.

Staff need some customer service training,.on checking in, it seemed shredding paper was more important than speaking to me. At breakfast the table opposite was asked 4 times if they wanted to order, I was ignored. Room was next to the bins, which were emptied early in the morning. Extractor fan in the bathroom was incredibly noisy. It was £140 and the spa and leisure facilities were closed. Seemed quite expensive

My wife and I went with friends for four days. For: good sized restaurant and coach party room; our bedroom was clean and uncluttered, staff were obliging, Against: reception asked my wife to wait for five minutes before she could give her extra tea bags, the food was average with cold plates at breakfast and evening meals, the bedroom was Spartan. Overall: no way is this 4 star service and attention and is more a businessman's hotel. The “cod” served was not cod! It was also overcooked; the lasagne on the last night was over cooked too. Only a “fair rating” for me.

Enjoyable massage treatment, very good evening meal in the restaurant, comfortable bed, good shower, disappointing breakfast

Nice room, comfortable bed, small but adequate bathroom. Breakfast was a buffet style, plenty of choice only downside was the fried eggs dried out under the heat lamps. But all in all it was a pleasant stay.

Was greeted very nicely but reception, wonderful staff and customer service. Meals were lovely, Women called gabby made us feel very welcomed and comfortable!

Pleasant hotel, but we chose it for the pool which was closed for refurbishment- we were not informed of this when booking! Also both nights we stayed were cold and the heating was not on in the rooms, also no extra blankets were available in the room. No air conditioning, just a fan, which was the opposite of what we needed.

good value for money good spa treatment huge pity the pool was not in working condition and likely to be out until early 2026 note to chef - try not to plaster sauce across everything - it's an accompaniment not a main part of the dish!

Enjoyed staying at the hotel but found the self service breakfast layout very cramped and table a bit dirty ( and no salt) . Was very disappointed with no leisure facilities ( a future use of pool facilities would have been a nice gesture!)

We have just had my daughter wedding here Asha &Tara Smith we had a fantastic stay and the wedding was absolutely perfect, everyone was polite and did everything to make the day special couldn't fault it. If there has to be a negative it would be that the towel radiator was on and we couldn't turn it off which made the room boiling I did ask 2 members off staff but nothing got done. We still had a fantastic wedding and stay so don't be put off at that.

This was a birthday overnight getaway with my husband and included a spa treatment, evening meal and breakfast. Sadly the pool and sauna area has recently closed for a complete refurb but the hotel made us aware of this 3 weeks before our arrival so although disappointing, I can't fault how they handled it. The hotel looks a bit old on the outside but inside is very modern and everything is very high standard. Harri on reception was fantastic and helpful when we checked in and our room was lovely and spacious, modern and cool (it was a hot day). They had even left a birthday card and a small box of hotel chocolates in our room which I thought was a lovely touch, as I had mentioned it was a birthday stay. Our spa treatment was lovely and the ladies in the spa were also very friendly. The spa is the other end of the hotel from our room so we had to walk through reception in our robes which didn't bother us but you could also get changed in the spa if you prefer. The restaurant and evening meal was again superb, I had lasagne which was amazing. Breakfast was in the same restaurant in the morning and had a good selection of pasties, cereal and fruit. The hot food was buffet style and the only slight downside is that the food and tea area is slightly cramped and not much room to manoeuvre if you have a lot of guests there at the same time but we managed! Our room was very quiet and we had a good night sleep. There was a also wedding there when we stayed but I think the hotel had a good system where the wedding guests seemed to be one end of the hotel near the wedding function room and all other guests seemed to be our side of the hotel so there was no noise from the music. The hotel is only 10mins drive to Ogmore beach for a lovely sunset and pleasant pubs and is in a quiet location. I honestly couldn't find any fault in our stay, I loved it and will look forward to going again and hopefully seeing the newly refurbed pool area! I highly recommend this hotel and if you want a cool room, ask for one downstairs on the left as your are sheltered by trees 😊

My neice got married there a lovley building and place wonderfully staff nothing to much food amazing and the breakfast loads of choice

been quite a few times and on this occasion i can say standards are slipping, the breakfast service was run by a headless chicken that came across as rude on occasions to guests. Dinner service the meals were very poor, Crispy belly pork was a big piece of soggy fat, and the rhubarb crumble came out and was a berries crumble when raised the issue it was taken away and no rhubarb crumble appeared. The bar area never seems to have a member of staff present(Dont lean on the bar) always got puddles and empties on

Attended for a family wedding, as it had been an all day function I was a little drunk. Whilst leaving the hotel reception I accidently lit my cigarette just before walking through the front door, I understand this was not acceptable, however I think charging me a fee of £150 was very excessive and unnecessary, as a result myself and my family will not be returning here

Lovely stay, room was lovely and clean. Huge big comfortable bed. Angharad on reception was a delight, happy, warm and a great personality. We would definitely stay here again.

Attended for a wedding event and stayed for 2 nights. It's a beautiful little hotel on the outskirts of Bridgend. It was very unfortunate that the pool and spa were out of order. As that is a USP, people book with the expectation of use of these ameneties, and I believe the price should have been discounted to account for this. There was a little humming noise in our room (21) from a generator (?) which affected my sleep so if you have a hypersensitivity to sound - avoid this room. Otherwise food was lovely both nights, and breakfast was OK, being the usual continental style buffet. Staff were superb throughout. Definitely worth a stay of you're thinking of it.

Had a lovely girls night away. There were a few issues & unfortunately the pool was closed during our stay but the staff more than made up for this. We were greeted by Kian on reception who made us feel very welcome the moment we walked in, he was super friendly & helpful. 👍 to Kyle on the bar too. The manager Zara was amazing & made our night a special one. Refurbished rooms were fab, modern & very clean. Looking forward to returning! Thanks all! 😊 😊 😊

I've been coming to bridgend for 5 decades (nearly 6) and have always looked at this hotel with a view to staying. Finally i got the chance but, the reviews were all so negative that my wife would not agree. Guys, you need to do something. Refurbishment, delete the reviews or sell the place!

Decent bed and shower. Disappointing that thr TV was not working and the spa was closed. Had to wait ages for reception to check out and then get an email a couple of hours later informing what I need to do to check out. The whole experience felt very weird and Disappointing

We had the most amazing wedding day here, from meeting Ben our wedding planner to the time we checked out after our wedding, was nothing g but amazing, The food was excellent and really hot as sometimes food at events can come out not to warm, The decoration of the room was impressive very well color coordinated and spotless clean, Marc our master of ceremonies was fantastic on the day keeping us well informed, and keeping us calm, The staff were excellent considering the restaurant staff were so young, they were professional, polite, and did an excellent job serving our wedding breakfast, I would highly recommend this venue for events and weddings, cannot fault any part of the day, And for the prices you won't get much better their wedding package was excellent value for money, nothing was too much trouble, we thank you all very much.

Even meal was awful, Mediterranean king prawns they were tiny, over cooked & a pile of rice & nan bread. Tasteless. Never returning there.

After explaining to the waitress that we stay away a lot and how I can never get a steak cooked medium rare I asked her if the chef could do this for me, if not I would order something else as I didn't want my meal ruined and if it wasn't cooked how I wanted I would not re order and it would ruin my stay. I was told the head chef was working and she would make sure my steak was cooked medium rare, my steak came out well done, not the slightest bit of red in it ! If that how a head chef cooks a medium rare steak he should it be in the kitchen I'm afraid, my 14 year old son can do better. The attitude of the manager was appalling after this to the point I told him I wasn't paying for the meal and if he wanted payment then I would be quite happy for him to call the police as I refuse to pay. There is mould in the shower in our room, the tv was so basic I couldn't stream nothing to it so we only had a limited TV service. Breakfast was poor as I can't eat dairy, as there was lots of pastry and yoghurt this left me with the cooked breakfast, I can't eat bacon because of the products used in the making of bacon this left hash brown, sausage and scrambled eggs. I don't believe the scrambled eggs were real eggs which I'm now concerned that it was either powder eggs or even miked with milk ( there was nothing to inform me) so my breakfast was half a sausage and 3 hash browns, very disappointing

On first arrival the place looked underwhelming considering how expensive the nightly rate was. Room was basic with no fridge. And no bigger than a Premier Inn at half the price. I booked for a birthday night away and the room had been kind enough to leave a card and chocolates which was a nice touch but with a card on the small bottle of wine, if I drink it, I will be charged £8. No aircon in the room but very confortable bed, although the white quilt cover had marks on it. The dinning room was dreadful. Like a school canteen and everything on the cheap. Plastic chairs and plastic tables. No tablecloths for an evening meal. Food was mediocre and again appeared on the cheap.i.e an over gelatined pannacotta with 3 cheap short bread round biscuits straight out of a packet as a side show. I had booked a treatment at the time of booking but when I checked in the evening, no booking was recorded and no available spaces. Breakfast was so basic it did not warrant the £20 pp they charge as part of room rate. Best Western are way below par and totally let down the hard working and friendly staff that are trying to magic something out of nothing at this venue and deserve way more from their employer. I will not book another Best Western again. There are far better places who offer more at cheaper prices. (Room £182 inc 2 x breakfast). Sorry to the staff . You really deserve better.

I arrived at the hotel and there was an issue with my booking but the manager, Zara and other front desk staff were brilliant and sorted it out for me. The room was a superior room and was a good sized shower with a lovely bathroom and large shower, it was clean and kept that way by the staff . The food was excellent especially the evening meal, myself and my colleagues were so impressed, thanks to all the kitchen staff. The gym was smallish but functional for a runner like myself with all the equipment I needed.The pool area was so relaxing with a sauna and steam room. I must admit I had some preconceptions about best western but they were blown away. A lovely hotel with such brilliant staff and you should all be proud of the service you give. Thanks again Zara and keep up the good work, I 100% recommend .

Thoroughly enjoyed our one night stay with our 3 pooches. Room was perfect size and comfortable bed. Lovely hot shower and great breakfast. Very accommodating with the dogs - can eat in bar area which is spacious or outside. Really good value for money. Service was excellent and a friendly welcome - would definitely stay here again when next in area. Thank you! 🤩🐕‍🦺🐕‍🦺🐕💕

My second visit -rooms good but don't get too excited about the spa. 6 months on and the jacuzzi is still broken with traffic cones blocking it off. The pool area and changing rooms are tatty with peeling paint and missing tiles. All in urgent need of some tlc!

The staff were absolutely amazing. So friendly and helpful. There for a hen do - a group of over 20 - and the place was great. Spa was fabulous - lush facial and the beauty therapists were welcoming and made everybody relaxed. All staff were faultless! :) Rooms were clean and spacious.

Spa was lovely nice massage, masseuses were fab. Hotel pool is a nice size and good steam and sauna, shame the hot tub still broken. New rooms and renovation are lovely, still work going on but that's understandable, real upgrade from the last time we came very modern. Good food at the restaurant the rump steak was beautifully cooked as we had asked. Lovely little bar area. Breakfast in the morning was lovely. Can't fault it really was a lovely stay looking forward to coming back.

We do like this hotel shame the jacuzzi has never worked the management needs to pull out their fingers and get it repaired the staff are very friendly we would come back once again bedrooms are big and spacious with good shower the only downfall their are no draws

Lovely hotel in general. Staff are really friendly and helpful. Rooms are clean and tastefully decorated to provide a relaxing retreat with super comfy beds and nice bathroom. Pool area is really relaxing and whilst pool is quite small, not many use it so its big enough, sauna and steam room are good, jacuzzi out of order but not an issue. The only downside to using the pool when staying overnight is you have to hand in your room key to get access so you traipse through the bar and reception area in spa robes - there has to be an easier and less disruptiveway to ensurepool keys are returned! Food and service in restaurant is great. Bar area is nice but I prefer the restaurant for meals. Drinks quite reasonably priced. Spa treatments are amongst the best. We've been a few times now and keep coming back because we always have such a lovely relaxing time

Went with a friend for spa treatment and afternoon tea. Met initially by a friendly gentleman on the front desk, who told us what we needed to do. We then used the leisure facilities before our treatment. Only downside is the pool was cold but other than that it was lovely and we could see the refurbishments were going ahead which didn't bother us as it was all signposted it was happening. We had neck shoulders and back treatment and this was amazing the girls came and got us from the pool and were lovely and talked us through what would happen. Both myself and my friend were very pleased with how professional the girls were and how clean their rooms were. After the treatment we then used the leisure facilities again before the afternoon tea. We went to the bar for the tea and it was all set us ready for us. We had a lovely lady and gentlemen's serve us at our table. Again both professional and checking if everything was ok. We also had a few cocktails after our tea and these were fab. Overall our experience was lovely would highly recommend to have spa day and afternoon tea.

When booking I'd asked for a twin room and was assured a note was left on the booking for a twin room. Upon arrival the room was a double, and not twin went back to reception (this receptionist was the only nice staff member we spoke to) who once again assured us this would be changed. We checked again at 11pm and wasn't changed we asked the receptionist if there was anyone to change the room and was told 'I don't know how to change a bed so I'll give you the stuff and you can do it' I then stripped the bed and remade two beds. I spoke to the receptionist on check out and was told they had the note but forgot and she just didn't care. Would never recommend this hotel to anyone or any friends and family.

We had booked a twin room but we're allocated a double with sofa bed. Receptionist was less than helpful but the manager allocated us another room..... Which was the same. We saw the manager again and got a twin room. Food was good but service was very slow. Massage was excellent. Noisy children made staying in the pool area intolerable.

Had lovely two nights here as always . Rooms are modern comfortable and very clean . staff are friendly and very helpful. Spa is lovely to relax in and food is delicious and lots to chose from . Definitely would stay here again . Price is good too

Great location to explore area. Beautiful coastline with castles pubs and bays to visit All the Staff were very helpful. The hotel was clean and tidy. The bedroom was good and warm Bar food good and reasonably priced Gym too small but pool was good

Recently renovated rooms are very comfortable and modern. We took a small dog and the dog walking area at the back of the hotel was enough room for a short walk. Bar area was perfect for a drink and menu looked good Outside of the hotel needs a renovation as it doesn't do the inside justice The best bit was the staff who were exceptional, from check in to breakfast and check out. A great bunch - thank you.

Bed and pillows was really comfy room was nice and spacious staff was lovely spa sauna pool was nice gutted about the jucuzzi food was ok drinks was wicked bar lady was very helpful friendly and entertaining made us feel welcome would definitely book to stay again and recommend your hotel and spa

We arrived had a stunning room so very happy ..beautiful . Sadly later in evening we had a very bad smell coming from the bathroom . We had not used the toilet. We asked if it could be sorted .. the kind lovely man behind reception iden was very helpful. We got moved which we were very greatful..untill we seen the room we were put it. It was like being back in the 60s. Long walk but luckily we had a drink so we were chilled... Wasn't happy with the new room as we paid for deluxe one. But understood as it had an awful smell.. The food in restaurant was lovely and the waiter was exceptional he was very happy man .we also had lovely breakfast. We would stay again but definitely not in the annex. .

The friendliest hotel ever! Cannot fault the staff - everyone from reception to bar to restaurant and maid service goes above and beyond the call of duty! A great business stay. Very clean, comfortable room and delicious food. A brilliant hotel for business or pleasure. Thank you!

I had a great stay earlier this week. I was travelling alone for business and made to feel very welcome. The staff were all very friendly and efficient. Great food and excellent night's sleep. Good parking and nice location. Excellent facilities.

This hotel has had a beautiful renovation. The reception area, bar and restaurant look amazing and it's a pleasure to sit and have a few drinks. Staff nice enough, friendly and polite. Although, feel like we threw £110 down the drain with our treatments. My partner and I opted for full body massages as I am a masseuse myself and manager of a local beauty salon, I felt like I really deserved a massage. Was looking forward to it, but as soon as we stepped foot in the “stepping stone spa” I had instant doubts about our treatments. The therapists were lovely, although they need serious training in all aspects. Providing a service like they do it just didn't feel at all like we had our moneys worth. Not professional, routine needs a lot of work, presentation needs to be worked on, the light was on in the treatment room while I had my massage, I didn't get a chest and neck massage but my partner did, my feet and arms were left uncovered so I was cold. I instructed the therapist to “go to town” on my back, wanting a firm pressure and made a point by saying my lower back needed work, but it didn't get touched. Only my lumber region did so that was a massive let down. There was no effort in the firm pressure. My partners therapist instantly told him that she can't go deep and if that's ok. Well no it wasn't. He's a big man and hardly felt a thing. Extremely disappointed in the treatment. Felt like we were a hindrance and not like we were being treated, must have been the last treatment of the day. Had been looking forward to it for weeks. Also, the jacuzzi was empty with no water, so missed out on that. Surely you should get discount if your paying for service that just isnt there. Seriously let down. The young bar man opened us a bottle of MOËT (which wasn't cheap) and it exploded all over him and the tables. It just happened to be the last bottle so we couldn't get another. Gutted. We won't be paying to use the spa or have treatments again.

I stopped here for just one night whilst working nearby. The hotels appears to have undergone a recent renovation with the rooms and communal spaces feeling very modern and fresh. The staff were very friendly and polite and are a credit to the hotel. The breakfast was tasty and good quality. Unfortunately the renovation doesn't seem to have made its way to the external building and it looks shabby when you first pull onto the car park. The walls are also a bit thin so you might be at the mercy of your neighbours when it comes to a good nights sleep! Overall a pleasant stay and I would happily stay here again.

The staff especially at the breakfast area i found really unhelpful and bit racist too… i am having an assistant dog and hence i have to keep my dog with me because of my health reason and they were absolutely unhelpful and rude … they asked us to stand us outside with my 8 month pregnant wife while they were checking if they can allow us in with my dog… absolutely awful

Be aware jacuzzi is out of service!!! Booked a spa night here with two friends via front desk after a recommendation from a friend. The jacuzzi was out of service when we arrived and we were not made aware by the staff when booking. Had we had known we would have booked elsewhere. When complaining we were greeted with a rude attitude and told we should have “checked the small print on the website”. Our friend doesn't swim and she was told to just “sit on the side”!!!! We were expecting more of an apology than this, we have been left deeply disappointed.

Absolutely fantastic experience. The food is amazing, the staff very helpful, friendly and professional. The swimming pool an absolute delight! I got such a fabulous nights sleep. The room was so lovely. And was on the ground floor as I had mentioned this would be best for me.

Lovely stay - clean, quiet but could do with more staff. Room was perfect and very comfortable Food service was very slow - waiting over half an hour for a breakfast when there was no one else waiting was a bit frustrating - didn't end up having it in the end as we ran out of time.

Lovely stay at Heronston hotel, room very clean and well laid out and roomy a very pleasant stay, pleasant staff good food, if visiting Bridgend I would definitely recommend this hotel to stay in, as it's close to all amenities, and a nice area to have a brisk walk.

Used a groupon voucher for my stay. We have used this voucher at this hotel before. Excellent value for money. A truly relaxing experience in the treatment rooms at the spa. Rooms are modern and very clean. Food at the bar good. Excellent service for breakfast by the waiting staff. We will return again

The hotel is much improved to my last stay. Complete refurbishment of public areas and food is very good. However the room I was given this time was not to the standard of what I would expect for £90 per person. It was obviously a room that has not had refurbishment and a much lesser standard to my last stay - all corridors had no carpet and were clear pu being refurbished. Of course, this is understandable but these rooms such be at a reduced rate until up to the standard of the others . If booking make sure you are assigned a refurbished room or get a reduced rate if not

Always a great stay here......great rooms, great spa, great staff, great food. Wifi this time was a little dodgy in the evenings but not had that issue in previous stays. Always stay here when I Cardiff/bridgend

The room was nice and clean, and we went for a dip in the pool which was also pleasant, though the hot tub was closed. We had a deal that included dinner, breakfast and spa treatments for two. We went for dinner and waited nearly an hour for our food, other people were clearly waiting a long time for theirs. All of a sudden five tables food turned up at once. Ours was highly overcooked, dry and tough but we were so hungry, and didn't want to wait again, we ate it. During the night, my wife became very ill, which continued through the morning meaning she had to skip breakfast and cancel our treatments. We didn't get any refund as we had booked through Groupon, but the receptionist said she would have refunded our treatments had we booked direct. We thought COVID might have been the cause of her illness, but tests later on showed this was not the case, and my wife gradually improved later at home, so we now suspect food poisoning from the meal. A very disappointing way to spend her 40th birthday

Nicely refurbished room, friendly and helpful reception staff and good bar food. Sound proofing between rooms poor so we were kept awake by the room next door until 1:30am. Pool and spa area very tired and in urgent need of some TLC, jucuzzi out of order and blocked off with a road traffic cone, water fountain broken and out of order although reception did bring us some cold water on request.

The room was ok but the bar/restaurant was terrible. Visited on a Friday evening before my event at the hotel on Saturday morning, order some food for dinner at the bar and had to wait over an hour for it to come. The food runner clearly didn't have any idea what foods were on his hands because when I asked, he replied “not sure”!!

The staff were friendly and helpful. A very clean room and a very good size. The bathroom/shower was spotless and looked very fresh and recently refurbished. A really comfortable bed. It was great to have use of the pool, sauna and steam room. Would definitely stay here again if in the area.

The room was spotless and all the equipment worked. The overall dining experience was very good, the only downside being if you were eating in the bar area you had to wait in a queue to order. This was because there was only one barman on duty serving drinks and taking food orders.

Nice clean hotel with good facilities, friendly staff and in easy reach for all that we planned to see and do around South Wales. Pool and Gym were free to use for guests and the breakfasts were excellent, could not find any fault. Would definitely recommend, great base to work from.

Herenston Hotel everything about it was excellent staff went over and above. Service was excellent. Nothing I asked was too much trouble. Thank you for making my husbands wake go so smoothly. Can't thank you all enough for being so kind and considerate

Excellent service from all staff. Very friendly and helpful. Especially Babeeb in restaurant who served our breakfast and Hayley in the bar area who couldn't do enough for us and our dog. Our room was spacious and adequate for us and our dog. Breakfast and evening meals were really good. The hotel is set in a nice area of South Wales with Ogmore beach not far away Ewenny Pottery just down the road and McArthur Glen Designer Village about 20 mins drive away. Would recommend Heronston Hotel to family and friends and hopefully will visit again ourselves.

Nice enough hotel but when we first opened our room door part of the door fell off and hit me in the eye! When reported to reception no one came to check I was ok, no one even came to check or fix the door!!! I'm actually surprised any of the doors around us are still attached, sooo noisy!!! Plus side is, bar staff were wonderful, one lady receptionist was also wonderful and the room was good size and clean.

Very clean everywhere. Staff always helpful and polite. No parking problems. Amazing how quiet the room was day and night. Only problem using the shower over the bath as I have a balance problem. Need to check if there are any walk in showers before I book again.

Lovely hotel in all, the room was very comfortable, lots of space and a nice sofa to relax on, very peaceful environment outside with lots of greenery, staff were amazing and couldn't do enough, the pool, steam room and sauna were very relaxing. The prices for food and drink was very reasonable. a very pleasant experience.

I booked this hotel for myself and my 3 sisters to celebrate a 30th and 40th birthday; I was really hopeful that it would be enjoyable. To be absolute delight, it was far more than enjoyable. Check-in was great, super friendly reception staff. The rooms were very nice; spacious, clean, lovely sized TV and a fan in the room was most welcome (September heatwave!). We went to the spa. We had been informed in advance - and before booking - that the jacuzzi was out of action which was fine - nice to be told rather than finding out. Lovely, relaxing lighting, great pool, sauna and steam room. We relaxed on the comfy loungers too which was relaxing. Between 4 of us, we had four different treatments and these were ridiculously relaxing; such lovely staff. We had dinner in the restaurant. The set-menu had a really strong selection and the food was lush. However, the dining experience was totally enhanced by the quality of the service. The restaurant staff were absolutely joyous. We felt so well looked after. Ditto the next morning at breakfast (which was delicious) - the staff were brilliant. I always say I'm going to review places and never do but I had to for this. The hotel staff are the best I've come across; we walked in a bit grouchy and knackered and left feeling so relaxed and happy. Can't wait to come again!

We came for our 15th wedding anniversary. The hotel it's self is going under renovations which we were aware of and in all honesty they didn't disturb our stay. Pros - the staff are lovely. A guy called Jack served us in the restaurant and couldn't be more helpful. 5* service from him. Most of the hotel is refurbished and the works still going on won't interfere with your stay. The rooms are lovely. Ours was 31 - the view wasn't the best with a concrete roof and large fans. The restaurant is lovely and we definitely return just to eat. We didn't use the spa service so can't comment. In a central location Cons - the room was boiling. To the point it was uncomfortable. We were provided with a fan but it just sent warm air around the room. I know we having unsual weather but I definitely would suggest better fans. The new carpet is lovely. What I can't understand is they've put down over a stairs that's need repairing. The steps were really creaking. We woke to no electric and were told there was a power cut during the night. What didn't make sense was the alarm clock and sockets still all worked and showering and going to the bathroom in the dark was no fun.

We booked two rooms one for us and one for the kids. We asked for them to be close when booking on booking.com but that didn't happen. Requested multiple times at check in but kept been told it's fully booked so the kids had to sleep in a room on the other end of the hotel. Plus The deluxe room ( which we paid more for) was not great at all, the room looked dated, the bathroom fixtures were old and dated too

If you love a noisy hotel this is for you. One room opposite the disco room. Upstairs room was occupied by someone that loved to get up at 4.30 am and the staff at the hotel refused to accommodate this was not acceptable. Refurbishments going on in hotel that started work early, even on a Sunday. Positive side was the cleanliness.

The exterior of the hotel, although pleasant enough, doesn't do the inside justice. The refurb is almost finished and it looks great. Clean, fresh and modern. We stayed in one of the refurbed rooms which overlooked the back of the hotel, therefore we could here delivery vehicles coming and going at certain times but nothing that disturbed us all that much. The staff were so friendly and available to call on 24/7 of needed. We didn't eat at the hotel as we had a busy weekend out and about, so cannot review this time but will certainly try the restaurant if we stay again. The room was comfortable and absolutely spotless on arrival. We made use of the pool a couple of times. Not very big but that's fine as it isn't really there for family fun sessions or lane swimming. It's part of the spa, so very tranquil. Although they do have certain times during the morning and evening when children can swim. Would definately stay here again

My recent business trip stay fell short of expectations due to significant noise disturbances and a pervasive pool smell. The thin walls and disruptive noise levels made it challenging to focus and rest. Furthermore, the strong chlorine scent from the pool area was quite unpleasant and extended into common areas. While the staff was accommodating, these issues impacted the overall quality of my stay, and I hope the hotel can address them for future business travelers.

Lovely refurbishments have taken place since we last stayed. Our room was lovely. All the staff are friendly and engaging, despite the hotel being very busy due to a wedding taking place We will stay again when visiting family in Bridgend

Very friendly, helpful staff. Rooms are spacious, spotless clean and comfortable. Facilities are good and the food was lovely. Would definitely return. We had 2 rooms for our family of five and we even brought our dog.

Utterly dreadful customer service at the reception desk. We paid for the second best room in the hotel "Junior Suite" and was given the cheapest room "Deluxe King Room". Staff tried to give us the cheaper room as the suite and when asked to rectify, they couldn't be any less interested in helping or explaining or even sincerely apologising. Won't even think about ever staying at another best western if this is their usual practice. Thanks for ruining our wedding night. Full formal complaint letter below for those interested. Dear guest relations manager, I am writing to express my extreme disappointment and frustration with the experience my wife and I endured during what was meant to be a memorable and special stay at the Best Western Heronston Hotel & Spa on 26/8/23 for two nights, celebrating our wedding night. Unfortunately, the treatment we received not only fell far below our expectations but also left a lasting negative impact on what should have been a joyous occasion. From the moment we checked in and were allocated room no. 61, our disappointment began. It was immediately clear that this room was not the junior suite that we had carefully chosen and paid for. Upon informing the front desk staff, Sara, of this error, we were met with a disheartening lack of understanding and empathy. Instead of rectifying the situation, she insisted that we were indeed in the correct room, which contradicted our expectations based on the room features advertised and confirmed in our reservation. Our efforts to explain the discrepancy were met with indifference and dismissal. Even when we provided clear evidence through photos and a comparison with the hotel's website, Sara continued to deny the error. Only after persistent insistence did she shift her stance to claiming an "upgrade" due to a wedding party, which was the complete opposite of what we was in our reservation and the room we had selected and paid for. Subsequently, we encountered the night supervisor/manager, who initially refrained from acknowledging the downgrade we had experienced. The interaction with him was equally disheartening, as he expressed an inability to rectify the situation and offered a vague promise of a partial refund. Despite our explicit requests for transparency regarding the amount of the refund and the possibility of obtaining the room we had booked, his responses were evasive and noncommittal. In light of the situation and the evident disregard for our expectations, we decided that we could not accept the downgraded room nor the inadequacy of the proposed resolution and decided to find an alternative place for us and requested a full refund. But the request for the full refund was refused by him because we were being offered the next available room. The refusal to grant a full refund and the lack of accountability further exacerbated our distress. The manner in which our concerns were dismissed and the profound lack of empathy exhibited by your staff have left an indelible negative impression on us. Our wedding night, which was supposed to be a cherished memory, was tarnished by the actions and attitudes of your team. We instead were left feeling extremely disappointed and scrambling to find an alternative place at the dead of the night and drive a further one and half hour to get to a suitable accomodation. We trusted in the integrity of your establishment and were met with immense disappointment. It is with a heavy heart that we state that we will never consider staying at your hotel again, nor will we recommend it to others seeking a memorable and pleasant experience. We hope that this letter serves as both a formal complaint and a formal request for the refund. Should this matter be not resolved promptly, I will simply request a chargeback with my payment provider. While the downgrading of our room was unfortunate, it is the mishandling of the situation and the failure to even attempt to provide a satisfactory solution that have truly left us disheartened. Sincerely, Hein

We have had a lovely break from hurly burly of home life (2 nights) We were met at reception by a wonderful receptionist (Honey) who made us feel welcome from the word go. After a few days here she's like an old friend, very professional but also warm and friendly. Hayley, at the bar / food area was also fantastic and made us feel like VIPs. She works so hard and always has a smile. Thank you both for wonderful service. We decided on an extra night because we felt so comfortable when needing support from all the staff we encountered. The room itself was spacious and well maintained. We used the pool once every day and we were very happy to relax in the spa area. The disabled changing room was excellent , being separate from the ladies and gents changing. This is important for helping my wife who uses a wheelchair. The food was okay with large portions. I'm

Well I reviewed this hotel after a stay in July for 4 days and listed a load of niggles. The breakfast on one day was cold and the catering Manager promised a refund. The General Manager also answered my points and said to contact them if there was no refund. There has been no refund, the email to them on 8th August has been ignored and a follow up letter to Ms Carolyn Powell (General Manager) on 17th August has also been ignored. What a way to run a hotel. It is not on my list for a revisit.

The hotel is in the process of being updated but that aside it was a lovely stay. The updated rooms we stayed in were superb, very clean, bright & spacious. Our room (8) was a king which had a comfortable bed & a very modern bathroom. The only downside was no air con (didn't bother us on our stay but might do for others) & the sink pipes were plumbed in the wrong way round so the hot side comes out cold & the cold side comes out hot. This was mention at check out so hopefully this will be rectified. The kids room (32) was a twin which again was very clean, bright & spacious but this one had air con & an electric skylight. They did have a power cut this side of the building but was fixed after about 30 minutes. The leisure facilities were very good apart from the jacuzzi which was out of action. Didn't have any treatments so can't comment on them. The reception team were very polite, friendly & could answer any questions we had. The buffet breakfast was very nice with a good selection of cereal, pastries & hot food. It would of been better though if breakfast finished a ittle later instead of 8.45am. Overall a very good hotel stay which we would use again.

Lots of changes in a few months. Rooms have been modernised and now are so lovely in that part of the hotel. Very spacious with all mod cons.. Bar Area and reception has had a spruce up too. The food was lovely on evening meal. Breakfast is hot & cold buffet but very limited. Bar prices for drinks & food not too expensive. Pool, hot tub & steam room needs to booked for entry. Very large free spacious car park. Let's hope the rest of the older hotel rooms will all be finished and spruced up to match the modern rooms. Overall a very nice stay.

Had a lovely spa break for my birthday, arrived to chocolates and a card from the hotel, which was a lovely surprise. Staff all friendly and helpful. Had a fantastic full body massage, followed by a dip in the pool and relaxing poolside for a few hours. Unfortunately the jacuzzi was out of action. Lovely clean room, refurbishment didn't effect our stay. Downside was the exchanging key cards to enter the pool area and then having to walk through reception in a robe to swap back. I'm sure there could be an easier option with the spa area exchanging them instead? Also, although we've stayed previously perhaps some signage in the spa area to explain where to wait for treatments etc wouldn't go amiss. Biggest gripe was that the main restaurant wasn't open for an evening meal as we were looking forward it, however the bar meal was quite satisfying

The staff were wonderful, especially the restaurant and reception staff who could not have been more friendly and helpful. Enjoyed all the facilities and the general decor of the bars and restaurant. Only minor niggle no brandy available at the bar.

This is for the staff at this hotel, or more importantly Haley, she never stops always seems to be on shift, pleased to see you and remembers your name. Happy to chat but always looking for something to do. Amazing person, BW Hotels whatever your paying her.. double it.

A great stay. Room lovely, newly renovated. Clean, bright and airy. Breakfast was good, plenty of choice. Only let down was bar meal. Paid £19 for tapas.. 3 very dried chicken wings, garlic mushrooms rather flavourless and calamari rings, again lacking flavour, dry and chewy, very limp salad leaves and 1 slcie of bead. Thank goodness we'd eaten in Cardiff during the day. The staff on bar didn't check if food ok seemed keen to clean away plates quickly. Spa area ok, pool small but clean and luckily quiet when swam. To supervise, a good stop over but best to dine elsewhere.

The room, lobbies and venues of the hotel were immaculately presented and decorated to a very high standard, not only that, the staff were both extremely helpful and courteous. I experienced only one issue, the mattress of my room bowed and dipped on one side, and when combining little to no sound proofing between and above rooms, made an uncomfortable night's sleep for my partner and I. As I may only speak of my own experience, I would recommend others avoid room 46, and opt for a second floor room until such sound proofing is installed. That or we were unlucky enough to have some stompers for neighbors, haha. As the hotel was going through some renovations on the way to their spa facilities, those that were available were very much enjoyable. Much to my dismay, during my visit, the jacuzzi was out of order, nevertheless the pool, steam room and sauna were all very much enjoyable. I in particular would like to thank "Honey" for her service during my stay, and for those looking for a tip, and aiming to avoid tap water, if one would approach the Bar and say "Honey sent me, I'd like a pitcher, please". No charge, you'll have a large pitcher of water for your room. :)

The hotel was wonderful we were greeted by a lovely lady on reception called Honey. We checked into our room which was a deluxe double & got ready to head down to the pool area. We were made aware before hand that the hot tub was not in use which was fine. We were the only people in the pool which was a real treat. We then got ready for dinner which was wonderful the steak was cooked to perfection. The room itself was very modern and cozy. There are refurbishments going on throughout the hotel but this didn't affect us at all. We had a massage the next day after a full English breakfast which you helped yourself this again was lovely and plentyful. I booked this stay through a Groupon deal and would really recommend it. We had a fabulous time

Staff were lovely, unfortunately the room was a let down. Out dated, lamp shades had better days. The divan trim had a big stain on it. Dust on headboard and bathroom needed a good clean. Also, room was by the bar, so very noisy.

Interesting, staff very friendly. Spa good, except a bit dark. Very irritating that you have to exchange a room key for a spare key at reception every time you use the Spa! Dog walking area fine. Bed in dog friendly rooms is a double, no twins and it's a small double by any standard, shame Premier Inn don't take dogs much better beds. TV handset not working couldn't be fixed!

Well - after a couple of weeks at The Vale Resort - the grounds being the only real positive thing about the place - the Heronstone doesn't cut it. But know what - this place is full of surprises, topped off by fabulous friendly caring staff. Ground floor rooms have laminate flooring - not really sure why - but I guess washing away DNA is easier. They are clean and some have lovely patios and stuff. Nice big tv - although a bit of a lottery what channels you get. Upstairs room have carpet. I found that drastically reducing the chance of a verruca was settling compared to the laminate. Beds were clean and showers etc were good. The gym at this place is two rooms knocked into one. Lovely air con. It's small, but does it's best. The bar is massively overpriced - which is a shame. Walk 15 minutes and find The Coach - which is a cracking pub with real ale. Bar food is alright. Pizza is average, but the tapas is probably best. The restaurant food is good. Our servers for breakfast are top notch - two charming chaps always smiling and doing what they can to make you welcome. Dinner - sometimes takes time - but worth it. I didn't do the spa. Overall - the friendliness of this place far exceeds that of the pompous Vale Resort. Love the staff - great hardworking people.

Mum and I visited the spa had a treatment, swim and sauna and then afternoon tea. 5 star treatment, staff welcoming and friendly cannot do enough for you, lovely facilities and the afternoon tea is superb! We will definitely be booking to come here again!

Lovely hotel clean and tidy. Room was superior and very nice Pool facilities good, and although jacuzzi's out of action didn't spoil our stay. Breakfast was lovely however not much room as busy with a wedding but staff very friendly and helpful Only slight issue would have liked a hairdryer in the room as only available in changing rooms. Will definitely return

The stay was mainly OK but there were some petty niggles: 1. You sent this email entitled 'Before you go' at 10.15 after we had already left. 2. You have to get out of bed to switch off the bedside lighting. 3. There was a large ironing board inside the wardrobe which made using the coat hangers very difficult to use, it stopped the door from fully closing so we could not access the drawer on the other side. I took the ironing board out of the cupboard. 4. Breakfast was usually quite good, but on 26th July the plates were not only not warm as usual, but the food was cold and was almost inedible. conversely the serving spoons/scoops were too hot to handle. The manager said we could have a refund on the breakfasts, I assume a refund will eventually be made to my credit card as I had already paid in advance. 5. The amount of milk placed in the room is barely enough for one drink each and you have to ask reception for more and having the hot drink making place in the wardrobe means the area is cramped, poorly lit and you are like to burn yourself with kettle steam. 6. The swim pool is very good but it is a bit of a rigmarole getting an access key as you have to leave your room key, we only had one anyway so that means we would not be able to get back into our room to change, reception were helpful and we kept the room key. Otherwise you would have to walk back to reception in our swimwear to get our room key back. Getting changed at the pool is not a good idea as the lockers can't be locked. 7. Finally it seems the magnetic strips on the back of room keys are a bit old and fail, we had to get the key rescanned 3 times out of a 4 day stay.

Hotel was beautiful rooms immaculate very clean. Staff were accommodating and friendly, food was lovely. Excellent value for money. Booked for my family as Christmas presents they loved it too.Went with 6 friends all enjoyed the swimming pool

Lovely clean room, bed was very comfortable and alot bigger than expected. Spa was so relaxing. Breakfast was lovely too. All in all, amazing night and we will definitely be coming back again very soon.

Absolutely the best room, in the UK I have ever stayed in, I'm an ex tradesman, builder, I look for how things are, ie decor, tiling, plumbing etc, I'm sorry I can't help it!! I could not find fault, which for me is unheard of!!! So comfy, clean, just perfect!! Will definitely recommend to others & I will definitely be back again!! Thank you BW!!

Had a fantastic stay at this hotel it is actually the 3rd time here for myself. I've had a full body massage and I've also had a facial and neck and back massage all were amazing and the therapist are so amazing and know there job lovely polite and very professional. Pool nice and clean also lovely steam room and sauna but jacuzzi is out of action but that didn't spoil our spa time. As for the rooms most of the rooms have had a full makeover so absolutely spotless as is the bar area, restaurant. The bar staff are really lovely especially Ryan, all the staff are just simply lovely and nothing to much trouble the waiter's are lovely too. A good and nice place to stay.! Breakfast was lovely good selection hot and fresh. We Will be back.

I bought a Groupon deal for hotel stay and spa treatment. Upon booking I spoke with Honey who was so polite and helpful. I found her so pleasant and welcoming on arrival to the hotel I would like to also commend the waiters Buba & Hamib who were so lovely at our evening meal.

Stayed on the night of my 22nd birthday a night away from bush kids and early wake up just to end up being woken at 8.30 by loads of banging and clanging and drilling at 9am. Paying that much to be woken early. The pool use is now very limited too.

A nice break with a friend overnight stay. Lovely food pleasant stay. The staff are nice and iv stays many times before and enjoyable each time. Only downside the jacuzzi still not working from my last visit and our breakfast was. Cold, but staff soon rectified that..

We arrived 5 minutes before check in and was told to go and wait for 5 minutes, however the rest of the staff were very friendly. The room was very comfortable and the swimming pool was lovely. The evening meal was a little over priced and the food was cold. The quality wasn't that great however it was room service. The renovations are lovely, we came 6 months ago and the difference is huge! Shane both times the jacuzzi wasn't working.

The Heronston is in our local area and we have often visited there for meals and the spa. We booked a meal there for last Saturday evening to celebrate my son's birthday. It has been revamped recently and the bar and dining rooms are quite smart - if a bit less comfortable than they used to be. There was party in the adjoining dining room but the restaurant was completely empty. Just as well, since they appeared to have lost our booking. A young waiter brought us menus. The food sounded good and we ordered four meals at over £20 each (as far as I remember). They took quite a while to arrive, but we did not mind that, assuming that they were being freshly cooked. Plus, of course, there was clearly a party going on next door, keeping the staff busy. But when the meals arrived, they were cold. Not even lukewarm, but slightly off cold. There was no waiter in sight and no-one asked us if we were happy with our meal. Reluctantly, we ate i, no-one wanting to make too much of a fuss and what was supposed to be celebration meal. When the young waiter returned to clear our plates, I complained that the food was cold and that no-one checked that we were happy with our food. He apologised politely and took our orders for desserts, which were around £7.50 each. These were nicely prepared but not really worth the price, we felt - in no way superlative. Then we ordered coffee and were charged the full price of the meal, despite our complaint. Even free coffee would have been a nice gesture. We enjoyed our conversation and tried to maintain the illusion that it had been a pleasant celebratory meal. The whole meal, with soft drinks only, cost around £135, which we would have been happy to pay for a well-served meal with reasonably attentive staff. As it was, we left feeling that we would not return in a hurry.

I am very disappointed with the customer service. My boyfriend booked a spa day to celebrate our anniversary, firstly the lady at reception I think was called Hazel, told us the wrong time for our treatments, 1 which in fact they were actually 12. Secondly, through no fault of our own we could not get to the hotel, terrible weather meant the train tracks were flooded and all the trains were cancelled. So we called ahead to let them know we would be late and all we were met with is “you cannot have your treatments.” When we asked if it was possible to move the spa day to another day it was again shut down. Saying “no not possible.” Then we asked for some sort of refund and they said that they have already paid the beauticians to be there, which is fair enough but the circumstance was out of our control. And they pointed out they have a strict 72 hour refund policy, how would I know 3 days before that all the trains would be cancelled?!?! Plus we would have missed our treatments any way because your staff told us the wrong time!!! Working in a hotel myself I am shocked of the lack of customer service and the fact that you “cannot do anything” which I know for a fact you can. Look forward to hearing from you Kind regards

Clean rooms. Staff friendly and more than happy to help. Would recommend. Didn't use spa facility so could not comment . Had problem with room which was out of the staffs control. But the problem was resolved immediately

Good facilities although jacuzzi was out of order for our stay. A small pool which was very busy when families were in. Some were trying to play ball games too. Much quieter once larger groups went to dine. Restaurant was very good.

The hotel has gone through modernisation recently and I must say it is lovely. Rooms are large and well furnished and bed as expected for BW, comfortable and large. Food was also good and service very friendly. Only downside is my room did not get cleaned while I was there for 3 days? Not sure why but hey, not a major issue. Otherwise great location and easy access to major motorways.

We booked with a Groupon voucher that a night in a Deluxe Double Room for 2 with breakfast, one-course dinner, and spa treatment. After seeing what the rate was without the vouchers and the individual prices of dinner and treatments I have to say that this voucher was an absolute bargain. The hotel is quite nice, it is being refurbished and all the areas that have been refurbished already look very nice and to a high standard. It was only one corridor that was still being redecorated which was not an inconvenience at all. Service was good and staff were very friendly, especially receiption and spa. The only downside to our visit was that we had to pay extra for one of the mains that we ordered for dinner as the voucher only included a certain allowance. When quering the charge at check out we were told that it was on the Groupon voucher, but we are still to find where it says about the allowance. Also, we asked the lady that took our order what was included with our voucher and she said any main, so we tought it was a bit unfair that we were charged for something that is not explained in the voucher and was not mentioned to us by staff even when we asked about it. All in all, still very good price for the voucher, not sure we would pay the full rate but at that price we were very happy with the stay.

Great day and a brilliant venue to bring in the New Year. Congratulations to the management and staff. Fabulous. We will be back. We would definitely recommend the venue to all our family and friends.

For what we paid we couldn't have been happier. The hotel is currently undergoing refurbishment and the new areas look lovely. Our room was clean and spacious and the bathroom well appointed. We used the pool and fitness centre which was an added bonus. Breakfast was lovely with a decent selection. All in all a very nice hotel and good value for money.

This hotel is in the process of being renovated. We had a recently renovated room (Room 1). We booked a suite, which was spacious and clean. The bathroom was a bit dated but fit for purpose and had a bath with overhead shower. The lobby area is welcoming, and the receptionist was very friendly and accommodating. We stayed the night of Christmas Eve. The hotel was decorated for Christmas with a lovely tree and wreath. The bar area is again welcoming and contemporary. We stay in Bridgend regularly to visit family, and we will definitely stay here again. We didn't use the spa as it was shut, which was a shame, but we will check it out next stay. I our room had a mini Christmas tree, small Lindtt santa on the desk, and a signed Christmas card from all of the staff, which was a really nice touch. There wasn't really a view from the windows, and one of the top windows didn't really close properly, but it didn't bother us as the room was very warm. Breakfast was decent. The hot buffet was good. Didn't rate the pancakes. Overall, it was a very pleasant stay.

Wow what a great find. Staff were brilliant, friendly and accommodating. Our room was fantastic, really clean with excellent facilities, very comfy bed. Evening dinner was really nice, good quality food. Gonna come back for spa break!

The main concern was the hotel was being renovated but although the room we were in was freshly painted etc there was a lack of health and safety. The main door to the room didn't meet fire regulations and had a massive gap underneath it which we could see the corridor light clearly had to put a cushion there to get any sleep. We noticed all this late in the evening when we came back from being out for the day. The bathroom lock fell out we put it back in it didn't lock properly and the heating didn't heat the room. But the breakfast we reasonable and the spa area was nice.

All the staff are very professional, they can't help you enough, food is always cooked to perfection . Lovely style rooms . I would highly recommend staying at this hotel , nice pool to use , sauna spa etc , gives you time to relax.

The hotel are currently investing in hotel improvements and its looking great. Staff really friendly and welcoming. Rooms clean and tidy and beds really comfy. It was great to use the swimming pool on arrival, a lovely facility. Breakfast was good but would be great to have more vegetarian options. Its a well located hotel in easy access to Cardiff with all you need for a comfortable stay.

Very dated establishment not very clean. Freezing cold room at night yet radiator was on in the morning..?? Room was not very clean and needs a few locks of paint. Chairs need throwing as upholstery was peeling away. Staff seem nice and polite so can't fault them. Came back Saturday night to police dealing with a domestic in the reception... woke Sunday morning to police being called to a row in same reception.. Don't think I will be back here again even if they paid me.

All of the staff are so friendly and helpful...my elderly mum thoroughly enjoyed her stay ....we were visiting her older sister and staying in the hotel was a perfect way to combine the trip to Wales and visit my aunt. I will definitely return it's so lovely when the staff are so lovely to your elderly mum.

The Heronstone was being refurbished during my stay and the jacuzzi was not working. Otherwise we had a beautifully and comfortable room. Breakfast had lots of options and it was very good. The staff were fab and the pool was on the warm side which was great. I've stayed at the Heronstone many times, it's disappointing that the jacuzzi is not working and that you are not told in advance. Other than than it was a lovely break as usual. Maureen

The food was amazing very friendly staff lovely pool would definitely say it was more off a 4/5 star hotel rather then a 3 rooms was spotlessly clean had the best nights stay will definitely be returning

The staff were genial, helpful and efficient. The room was splendid. The breakfast was plentiful and tasty. The hotel was in a central position for my visit to family and friends in the area. Overall it was a very pleasant and relaxing stay.

Absolutely love this place only checked out this morning and already have placed another booking for next month. Great staff friendly and professional pets welcome aswell great food great spa just a great stay so they get a 10 my from me

Could not fault our stay. Hotel is being refurbished but did not affect our weekend stay. Rooms clean, modern with a great shower! Staff went the extra mile with dietary requirements and local knowledge. All smiling and polite! Was great to see new members of staff being guided and not worried to ask for guidance when required. A faultless vising and cannot wait to return when the refurbishment has been completed. The star rating does not reflect the quality of this hotel.

Friendly staff excellent service and old facilities. One bad point dogs in hotel. The spa facilities and hotel currently under refurbishment but no issues arise because of this except the expected cosmetics issue's

Excellent stay with 2yo. Welcoming and friendly staff. Stayed in family room. Lots of space, clean and well looked after. Spa pool was excellent. Breakfast well worth it. Would definitely book again.

Thoroughly enjoyed my stay. The ongoing refurbishment works of rooms didn't affect my stay. Lovely staff, very helpful & friendly. Food is good too. Rooms good with good facilities e.g. Iron & ironing board, tea/coffee/kettle, good desk space & USB charging sockets. Bus stops nearby , 10mins to Bridgend town centre, hourly and late night service, good for getting to train station too. Other way, bus runs along coast to Llantwit Major village which has pubs, a beach walk (about a mile to there and there is a beach cafe ( takes cash only)). Highly recommend the Coast Cafe in Llantwit Major. Car - Take a drive up into the valley's, Head for Blackmill A4061, up through Ogmore Vale and uphill along straight & winding road. You'll be rewarded with a wonderful view point looking towards Treorchy. Another must is to visit Henrhyd Falls, 90 ft high, but ….. you need to be mobile and sturdy on your feet. Not far from car park to the falls, but paths are steep, wet, muddy & covered in leaves. Wear suitable clothing, especially waterproofs for the falls due to spray in the air. There is a Factory Retail Outlet park, McArthur Glen, just North of Bridgend - Take bus to Bridgend Bus Station then take bus to retail park, or drive there. I stayed for 6 nights, wasn't long enough but had a great time.

We had our Diamond Anniversary Party at the Heronston Hotel on Saturday 22nd October and would highly recommend it to anyone! Kelly, the Conference and events manager, was exceptional - nothing was too much trouble and she helped sort any problems we had. The staff on the night, headed by Michel and Mark were also brilliant, and made the whole weekend very special for us. All our guests commented on how beautiful the function room was, how good the food was and and everyone had a good time. The bedrooms have nearly all been refurbished and the different ones I saw were all very spacious. There were a couple of hiccups with 2 rooms while the one was sorted very quickly the 2nd one took a lot longer causing a lot of stress! I would definitely book the Heronston again and would recommend it to anyone! Many thanks to all the staff for making our special anniversary even more special.

The staff are so helpful and everything went according to plan. The celebration meal was served at a comfortable pace and everyone received the correct order. We enjoyed a ground floor room which made it easy to access all the public areas. Just wished I had realised there was a spa as I would have brought my swimsuit.

Staff are very friendly, professional and helpful. The hotel is having major refurb- including bar area and rooms. We stayed in room 7 which was spacious, clean and freshly renovated! However, to access the room we had to go out the hotel (thankfully not raining) due to the areas been inaccessible as renovations. We had to go in a rather grim entrance with awful building site entrance. Yes there are signs apologising but equally we were not expecting such conditions. Not told upon booking. Plus our shower didn't have hot water?! We had hot water from tap but not shower. The food is nice, we had an evening meal and breakfast. All of which there is lots of choice and staff were brilliant. The restaurant has been renovated and is lovely and clean, fresh with a very modern update. We had a facial which was stunning and used the spa facilities. The steam and sauna are small and dated. Plus The jacuzzi has been out of order all year (apparently) and although the pool is nice and relaxing (beautiful dark ceiling with changing lights), with lounges and chairs you relax on. The changing facilities are small and dated. Hence lots of free parking and whilst it is good value for money, the currently renovation and dated spa area is a slight disappointment when you are unaware.

The room stank of the last sweaty old man who stayed in it and was damp. The furniture was falling to bits. Lighting in the room was either fluorescent tube or such low wattage bulbs in the lamps they were of no use to read by. No desk lighting. Multiple stains on the carpet. coffee machine at breakfast broken. Bar ‘not working' so some bottled beer only. None of which was advised at booking and wasn't cheap. Only one computer worked for check in so waited 20 minutes during which time staff answered other queries.

Great welcome and helpful friendly staff. Only an overnight stay to attend a nearby wedding party but the general welcome, helpfulness and friendliness of staff was memorable. We will return as a family to spend a full evening and enjoy dinner as well as breakfast, soon

Just an overnight at last minute, so booked bed, breakfast and dinner, well worth it. Friendly staff and good food. Check in was easy and bed was massive. Paid for a superior room and the space was great.

Really easy to check-in online before arrival, simply collected a key and confirmed breakfast time upon arrival. Not very attractive on the outside, but Hotel is going through a refurb; a mixture of modern and old furniture. Plenty of hot water, clean towels and a good sized bed. Wi-fi good - no registration required. My advice, do not stay on the ground floor as you will hear all of the banging and shuffling from the guests above - floors are not carpeted, so we got woken up many times due to the rowdy bunch upstairs. The standard buffet breakfast was acceptable for what we paid. All in all a comfortable stay. We did not use the spa

Booked this stay through groupon and was a bit worried as it mentioned they were having work done. But from the time we arrived to the time we left it was a lovely stay! All the staff were so pleasant they could not do enough for us, our spa experience was relaxing, the food was delicious and the room was modern, clean and comfortable! The building work did not effect us and we can not wait to return to see the finished results.

No Bar. Only a fridge with bottles in . Breakfast was a complete shambles bearing in mind we had to book a time. No buffet breakfast. Building work going on everywhere. I wish they would have said when booking as would have stayed somewhere else

We booked a DB&B package to celebrate a birthday not too far to travel from home but within a budget. The Herenston Bridgend was a delight the staff welcomed us very cheerily and ensured we had all the information needed. We enjoyed the food and facilities and the location. Victoria shared her extensive knowledge of the area to enhance our experience. The room was very good and spacious with an opening window looking across a garden area free from any noise. I have just had to rate the 5 circles for the facilities and have HAD to give 5 for each as we couldn't fault this well presented hotel.

Lovely atmosphere really nice venue all very friendly staff we teally enjoyed out long weekend there it was very welcoming to us and everyone who came through the door helped with everything we needed

There is a reason I will always stay here when visiting my family and that is the staff, they are always the most amazing and friendly bunch ever and now with the rooms being revamped the hotel is looking amazing too

We absolutely loved our spa break, the room was spotless and had all amenities, bed was really comfy. Spa treatments were very good, especially the back neck and shoulder massage. The pool, steam and sauna were fab. Food was delicious salmon and steak were both cooked to perfection. Staff were attentive and pleasant. Look forward to our next stay.

Staff extremely friendly, helpful and attentative the buffets breakfast had a good range of options from cereal to a fry-up with coffee & fresh orange juice, The room was clean the beds comfortable and the bathroom/shower well stocked of towels and toiletries if you needed them I would definitely book again.

Our visit was lovely due mainly to the wonderful waiter who was so attentive and caring to our needs. Nothing was too much trouble. Very relaxing spa which was complimented by the lovely refreshing treatments undertaken in Stepping Stone spa. This is highly recommended and we will definitely visit again. It is well worth it.

Me and my boyfriend stayed for 3 nights and it was an absolute dream, neither of us has ever spent time away from somerset! Very gutted about the hot tub tho! Main reason we booked was because of the beautiful room with swimming pool and hot tub!!! But the pool was perfection!!! I've never been in a sauna or a steam room and ive done that, we also went to barry islanf!! Will deffo be coming back!!! Thank you to all the wonderful staff!!!! You were so lovely! Job well done! Thank you!

We have visited this hotel a few times over the last couple of years. Refurbishment is almost finished and it is looking very nice. Reception staff are fantastic, very friendly and efficient and nothing is too much trouble, room was lovely, comfort and clean. Bit hit and miss with breakfast as had to ask for glasses and cups and find someone to take breakfast order as we were waiting around. Not sure if chef has changed as burger was charcoaled for evening meal and pizza very well cooked, although breakfast was good.

the room was faultless and clean. stayed for two days. breakfast was plentyfull and hot. all staff were polite helpfull i would definitely use this hotel again. faultless.well done all staff. we were there for a wedding and it was brilliant.

Amazing stay everyone was friendly only down part was the bar being renovated .The food was stunning.The rooms were beautiful updated and super clean .will defo stay here again next year .The pool and sauna and steam were also peaceful and tranquil

Stayed at the Best Western Heronston Hotel and Spa. Room was lovely with very comfortable bed. Friendly and helpful staff and a nice breakfast. We had a 3 night stay and could also use the pool and other facilities during our stay. Would recommend it.

Hotel undergoing a makeover so we were in the new part ! Staff and food were excellent! Would definitely go back again but in a quieter area ! Pool was lovely just a shame the jacuzzi was out of action again ! As we stayed before and was not working then either.

Lovely stay at Heronston, can't wait to return! Staff are incredible, they go the extra mile with a warmth and care that is rare. The rooms are beautiful immaculate and you feel really cared for. The pool is clean and very relaxing. Food in the restaurant was very good - individually chef cooked and you could tell! Not just microwaved stuff, my fish was superb. Cooked with love. Thank you for such a lovely rest especially to D on reception- you made our stay getting us a double room last minute and your warm welcome. An outstanding Team and an outstanding hotel. I'm coming back for a week next time!

I went to my brothers wedding The room was sparsely decorated and the chairs were really uncomfortable The food was awful. Vegetable soup to start which was luke warm, no butter on the table for the bread roll had to ask twice for it. The chicken for the main meal was well over cooked and was like rubber, you could have made a pair of shoes out of it. The vegetables were undercooked and rock hard. Cheap disgusting gravy. The chef should be sacked. This was supposed to be a special day but was spoiled by the awful food . The staff were miserable and never smiled or helpful. The hotel was under construction and looked dreadful. The money my brother paid should be re-em burst. I will never recommend anyone have a wedding in this hotel.

Nice hotel, revamp ongoing. Staff helpful and professional, first impression, clean but we had to go past revamp and up stair case that needed a good however plus fire exit was open all night and day so security was a bit off putting. We had new room which was clean, quiet location of hotel , however to get to was like a jungle on our arrival after going past a wedding party where guests were loud and obstructing corridors to chat. Felt on times like a assault course. Breakfast was very good, plenty of room and good quality and variety. Staff very informative. Just with revamp on going felt rooms were not thought out on booking on how to reach them without the functions booked so space was very awkward and noise.

We visited the hotel last night to use our spa break which we received as a present. The hotel is undergoing refurbishments but the main parts of the hotel appear to be running smoothly. We had a superior refurbished room, which was large and stylish, although had a very small wardrobe and no fridge or safe, we also had access to the spa facilities although not until after 3 pm check in, lovely treatments, very nice 3 course meal and buffet style breakfast. We received great welcome from reception including the lovely Micheal, the therapist Hannah was skilled and professional, so overall a great break. Thank you all concerned

My wife and I stayed at this hotel for four nights whilst on a coaching holiday from Suffolk. The hotel, which is undergoing extensive refurbishment, was very nice and considering the building work going on, was clean, albeit with the occasional dusty surface which was to be expected. The staff were very friendly and accommodating to our requests and requirements. Our standard downstairs twin room (46) was large enough with all the necessary facilities although it could have done with a set of drawers for small clothing items. Now for the bad point. Shortly after arrival after travelling for close on 9 hours (including a break) I went to the temporary bar for a beer. I asked the young lady serving me if they had any beers (bitter) to which she said they only had bottles of a local IPA brew so I ordered and paid for it at £4.75, the sort of price I would expect to pay for 500ml in a hotel but then found that the bottle was just 330ml. Converting this to imperial measures meant that this would cost £9.50p for 1.16 pints, somewhat (read, VERY) excessive. Whilst acknowledging the fact that it was a temporary bar, I have, in the past, setup and served temporary bars at our village show that included draft ales and lagers so I can see no reason why this could not have been done here and sell draft keg pints (500+ml) at, probably their normal bar price of £4.75. Strangely enough, the price of spirits is what I would have expected to pay.

We stayed for our first year wedding anniversary, lovely hotel, spa facilities was amazing. Only downfall was breakfast, the cooked breakfast was horrible, sausages black, and hard to cut as was the bacon. The eggs wasn't nice either. But apart from that was a lovely place to unwind.

We recently had our wedding at the Heronston and it was a fantastic day which run smoothly. The ibis room was laid out to an exceptional standard by staff for the ceremony, wedding breakfast and evening reception. The staff where fantastic especially Mark the master of ceremony who went above and beyond and we can't thank you all enough. Even though part of the hotel is under renovation this didn't spoil our wedding or stay and we'd just like to say thank you to all the staff

We were highly impressed with the size of the room we were allocated it was absolutely massive it was spotless. The staff were very helpful and smartly dressed. The food was good but the breakfast was absolutely delicious the best meal of the day, can't wait to go back there, even though they were Renovating the room's it was quiet and the workmen were very curtious and respectful. They were also very dog friendly.

I had a party/Stay at the Heronston Bridgend. There were some inconsistencies Due the the massive Refub but all on all. We all had a fantastic time & Managment couldn't do enough to help.. The Hen & Her guests were very happy. Thank you.

We stayed the night as part of a function to save driving home late at night. The hotel is under renovation, the signs to the rooms were confusing and all over the place, I hope this will be resolved! The function rooms are stylishly done, lovely carpeting and furniture, the finishing wasn't quite completed - a rough edge between the carpet and tile in reception and visible wires loosely draped around door frames for example. The staff were so friendly and pleasant I have to say. I ordered a latte mid afternoon, one was not available, the pot of coffee provided was like black tar and I left it. There was also no latte available at breakfast, just black coffee. Some of the hot items were cold but the options were good with cereals, toast, fruit etc. no fresh pastries, only packaged long life pain au chocolat. Our room had not yet been refurbished, the carpeting was poor and some of the finishing again was shabby and the room had a dreadful damp smell. On the other hand, it was spacious and had all the amenities such as TV, hairdryer and kettle. Spacious and clean bathroom, nice towels. A real mixed experience as it was neat and clean but shabby and worn, plus noisy from above! It was a reasonable price to stay but there are some finishing details to complete.

We stayed here as a family for 1 night on the way to West Wales. Reception staff were very friendly and we stayed in one of the newly refurbished rooms. The room was great. There was a sofa bed and a put up bed for the kids. The sofa bed was comfy and everyone slept well. Breakfast was good with enough choice for everyone. Overall a very pleasant stay.

Everything about the hotel looks like a hotel and spa, but hotel guests including children are allowed to use the pool. Although It's nice that kids can splash around in the hot weather, it completely ruins the relaxing spa experience as it did for us. So the hotel should either prohibit kids from using the spa pool, or, call itself a Hotel where spa guests have use of the hotel pool along with everyone else. Not both. You can't have your cake and eat it.

We. Had a. Lovely. Stay. At. The best. Western Heronston hotel Our. Room was. Big. And. Spacious. And the. Pool. Is. Wonderful Even though our Room. Was. Going. To. Be. Refurbished. And. The. Hotel. Is. Under. Refurbishment. It's Is a . Great. Hotel it is. Going. To look amazing when finished. Special thank you. To Catherine on reception you are. One. Lovely. Lady. Your. Customer. Service is. Amazing. Always. A smile. On your face and. Very Friendly. Thank you. For. The. Wonderful stay. God luck On. Your. Refurb it's going to Look. Amazing Julie redman

Myself and my partner stayed to nights & the first night wasn't to bad but you could here every footstep upstairs , second night was a nightmare they had a wedding there but was blasting music till 1 am could hear everything was so loud the room was 2 metres away so was extremely loud wasn't happy that we were so close to a wedding knowing that it was going to be loud …. Also we couldn't even shower the first day it was only scolding hot water coming out … As of the pool area I thought it was child friendly… definitely not ther we're a few couples let's say getting freaky whilst children present… but nothing said about it … it wasn't a good stay I'm bit impressed..

Had a lovely stay at The Heronston Hotel and Spa. Room was stunning and despite ongoing renovations these didn't interfere with a fantastic stay. Don't be put off! Shame we didn't get time to enjoy the spa but will return to try :)

Hotel is currently being refurbished. My personal impression was that the refurb isn't progressing along a methodical approach. Instead of trying to localise the disruption - the disruption was everywhere. The room we stayed in had recently been refurbished. There was however no air conditioning or a fridge in the room. The was a part assembled fan in the wardrobe which we used. It was dirty and needed cleaning. The bed was lovely, the bathroom and shower was great too. The drinks were sparse in the room and not refreshed daily. If you wanted additional supplies you had to ask at reception which not everyone is happy to do. Service wasn't as I would expect it. I. Contacted reception by phone a number of. times during one of our days stay- no one answered. Having to search for staff to purchase coffees was harder than it should have been. We waited more than 30 mins for our drinks. When our patience ran out my hubby was met with a staff member who served the drinks whilst on her mobile phone! The refurb may have been affecting staff but there wasn't a whole lot of warmth and smiling going on. I'm sure once refurbishment is completed some of the issues will be addressed, but overall room nice however there is potential for improvement

I have just come back from a nights stay for business at the BW Heronston Hotel and Spa. I was reluctant to book it due to the refurb and other negative comments. However, yes the outside looks run down, yes the reception is displaced and yes there are works going on around the place. HOWEVER The staff are so friendly. My room was clean, functional and contemporary. An amazing comfy queen bed and pillows. I had a great nights sleep. A fan provided in the room as there is no air conditioning. A bath and a rain fall shower. I used both and found both great. Nice toiletries. I stayed on the ground floor so you can hear footsteps of residents above but nothing to disturb my sleep. Breakfast there were options of continental and cooked. The continental quite basic but cooked breakfast was plentiful and topped up regularly. You can also order a poached egg if you wanted. My only gripe was when I checked I was not told that there would be a year 6 prom night that evening. In the room directly next to the Crane restaurant. The music and shouting from the children was so loud. The lights were reflecting through the restaurant. If I had known this I wouldn't have eaten in the restaurant that night. The prices in the Crane restaurant are actually quite high for what you get. I ordered a sirloin steak. I asked what it came with and was told just the steak and a potato Rosti. I was told most people paid for extra items as it was quite sparse. I think if you are charging £24.95 for a Sirloin steak then there should be extras included and not charged separately. No compensation was offered for the extreme noise and disturbance when eating. Due to the refurb, guests for the bar walk through the restaurant to get their drinks and walk back so hardly private. Most people commenting how guests could eat in here with all the noise. Above all I would recommend this place. I would check if there are any functions arranged prior to booking or booking a place in the restaurant. I managed to get some work done in the evening and morning with the spacious table in the room. The sofa was comfy too.

Staff were more than welcoming. Lovely to talk to. They always greeted with a smile. Answered all queries. Room was lovely. Bar and lounge were comfortable and the function room is amazing. Classy function room.

The hotel is being renovated and it really really needs it - the room was tired and tatty and clearly hadn't been maintained for years. Communal areas felt grubby so I didn't feel happy about using the pool. If you booked this hotel expecting a degree of comfort as it is part of the Best Western group - forget it. The only thing Best Western about it is the price. £95 for the room I had is a pure rip off.

Stayed here on 11/7/22 for the night to celebrate my daughter Jessika's final dissertation being submitted,had a fabulous time,room was lovely,clean,cool and very comfortable,dinner and breakfast were delicious and the pool was absolutely amazing,had so much fun and would definitely recommend,finally,thank you to Victoria at reception for making us feel very welcome and for making both check in and check out very easy,we will be back x

Hotel undergoing much needed refurb. Externally looks very rundown. Mix up with our booking not handled well..we were made to feel as though we causing a nuisance when the fault lay with the hotel. Customer service needs to be improved massively.

Don't let the renovations put you off this is a lovely hotel with some friendly accomodating staff. The pool facilities are relaxing, the price in comparison to other hotels provides exceedingly good value for money breakfast is clean and tasty more enjoyable than competitors. Perfect for short business trips and with the local surroundings comfortable for a leisurely stay. There are fans in the wardrobe if you get too hot.

We were a group of 15 (Family members) staying at the Hotel for two nights on a Saturday & Sunday attending an event close by. The hotel is currently under refurbishment (we were allocated rooms that had all been renovated and are spacious with good facilities within them). We were staying on a B&B basis. The problems started when we went to dinner in the evening, the hotel had a number of events on plus the restaurant was open. We were informed that their may be a delay in being served in the restaurant due to the other functions. This wasn't a problem as we were in no hurry and as a large group ourselves we understood this and in actual fact the food arrived in good time. However the quality of the food served was no where near the standard that you would have expected for the price that was being charged. I had a Rump Steak which was as tough as I have ever encountered. My daughter had a veggie burger that was so overcooked that it was in edible and my Uncle had a piece of chicken that you could have used as a wrecking ball (this was just the feedback from our table of 6). We did make the waiting staff and the on duty manager aware of these issues at the time and they were very apologetic. However for the price that was being asked this should never have been the case in the 1st place. The renovated rooms all have hard floors (Vinyl), we were all allocated ground floor rooms. the problem with this is that the noise from the rooms above with people walking and scraping chairs is amplified. It was as if a heard of elephants had decided to completely re arrange the furniture on a constant basis were in the room above us between 01:00 & 03:00 in the morning. We were on a B&B basis and were told that Breakfast was served until 10:00 which we duly rocked up to on the Sunday at 9:30 and enjoyed the buffet style breakfast. On the Sunday evening we asked at reception to be booked into breakfast at 9:30 which we were told that this was fine. When our group arrived at breakfast between 9:00 and 9:30 we were told that breakfast had finished an that he chef finished an 9;00 so there was nothing to have. I even asked whether we could have some toast and was greeted with ''sorry the toaster has already been turned off!!''. We went to reception to explain the problem where we were told that ''we couldn't have booked in for 9:30 as during the week breakfast finishes at 9:00'' and that they would ''review the video footage and listen to the dialogue to prove it!'' So much for the customer always being right!! And not only that who gave them the right to video the conversation in the 1st place? There are no signs up saying that you are being recorded.... Plus when the receptionist returned after supposedly looking at the video she addressed the wrong person in our group who had actually made the breakfast reservation. They wouldn't even take the breakfast's off our bill for the Monday as they said it was our fault that we missed breakfast when we had booked in for 9;30 in good faith. I literally have never heard so much ''Bull'' in my life. In summary, the refurbished rooms a good, large, well appointed and clean. The drinks and food are over priced and poorly cooked and some of the reception staff need a lesson in hospitality. Stay on a room only basis on the 1st floor and you should be fine!

Love staying at the Heronston Hotel, Bridgend. Booked a room and reserved 10 more for family due to our wedding being local. Lovely rooms and service from the staff. Decent price. Great breakfast. Would recommend!

A very well situated hotel on the outskirts of Bridgend. We stayed for two nights. We couldn't fault the room but on the first night we were located next to the bar and it was very noisy. We were moved to a quieter room for the second night. I would rate the sleep quality for the first night ‘poor' but ‘excellent' for the second night. Both rooms had been refurbished and were of good quality. We wouldn't hesitate to stay again, but know which rooms to avoid.

Went to a wedding and to be honest it was all perfect until I went to the bar. On every occasion a single Bacardi and coke was £7-75 so my advice to anyone going there is to buy a bottle in the shop before you get there!

Stayed in this hotel last night. I would write slept but that would be a lie. Hotel staff totally useless and rude stood and argued with me while the manager stood unable to speak and get a word in edgewise ways. Didn't mind guests partying in the room sniffing lines from the tables even rewarded them with a late check out. Room was updated but the bed was from Noah's arc. Travel cot was a health hazard. Avoid this place at all costs. Great phones in the room because you can ring the coke heads and wake them early in the morning as pay back

The Heronston has everything I need in a business hotel. The room was spacious and recently refurbished - as was half of the hotel's communal areas - there are leisure facilities, a bar and a restaurant which serves good food. Breakfast was plentiful and tasty with good variety. - A couple of niggly points deducted from my overall score:- My room had no window, just an opaque skylight so very little natural light and definitely no view, even of the sky! - There was a noise about every 15 minutes, day and night, which sounded like someone using a hammer drill on one of the walls of my room which woke me a couple of times. It only lasted for maybe 10 seconds each time but was annoying. - Getting served at the bar or in the restaurant was painful. 15 minutes stood at the bar with no staff anywhere to be seen. When the barman arrived, he made a drink for someone not at the bar, delivered it and then serves two other people who arrived at the bar after me. The restaurant service, whilst friendly, was also very slow. It took over an hour for 1 course and then I had to leave to find someone to settle my bill. I understand staffing is an issue at the moment but as a business traveller, I had a 4 hour drive after a full day of work to get to the Heronston and I just needed dinner and a pint! I would definitely stay here again but would hope for a better experience

Perfectly comfortable. Only stayed there as couldn't get anywhere closer to a venue we were visiting. Room clean. Side of bath wood panelling: I would fire the cleaner. Bed comfortable nice pillows coffee and tea facilities good. Tv kept goineg off so it's obviously internet streaming. Toilet handle broken. Had to take cistern lid of each time and pump whatever inside ten times to flush the loo. No fun when it was 5 separate times. I told the girl at reception when I checked out at the toilet handle was broken and she smiled and said “fabulous, I will tell maintenance “ I should have seized the moment and said I didn't find it too fabulous at 4 am having to pump the toilet System 10 times to flush it and on four other occasions during my stay and at the least could've said I'm sorry the room wasn't up to standard I'll give you a free breakfast and then she then said that'll be £20 for breakfast. !! Hey ho.

Had a fantastic stay with friends. Staff were very accommodating and friendly. This clearly had an affect throughout the hotel. Pool and spa facilities were great just a shame the jacuzzi was out of action. We had a brand new room which was lovely. I think that once the renovation is complete, it will be fantastic. I will come back and check it out once it's finished.

A very tired hotel and bedroom. It is noted that parts of the hotel are being refurbished so hopefully improvements will be made in both the reception and bedroom department. Did not get to visit the spa due to late arrival but from previous visits, it is the spa and restaurant that gives the hotel its 3* rating. Ria (serving drinks at the bar), was able to make the most enjoyable roast beef sandwich for me as the main restaurant was closed.

Really helpful staff and a wonderful overall experience.Spa and pool definitely worth a mention ! The food was good quality and good value.Ben was especially helpful and well deserving of a mention.Plenty to see and do in near locality

Brilliant team and service, wonderful food and breakfast buffet, clean room, fantastic back, shoulder and neck massage with time spent in the sauna and steam room too. Would definitely return and recommend.

Stayed here for 2 nights the staff were amazing from Angela on reception to the young bar and waiting staff.Nothing was too much trouble.The hotel is undergoing refurbishment and the Dining and wedding areas were superb.The bedrooms do need to b refurbished but they are very clean.We all had a fantastic stay would definitely recommend this hotel

From the minute we turned up we were disappointed. The front of the hotel looked very tired. When we walked in there were signs up apologising for the unfinished look of the communal areas due to doing a refurb. It would have been nice if they had informed of this happening during our stay as it wasn't very appealing turning up with the reception area just bare plaster with wires hanging out the walls. Our room wasn't quite ready for us as we were abit early so had a drink in the bar which we found ok-very small though. When we went to our room we had to be very careful with the walls-wet paint signs up everywhere which is fine as we understand they need to paint at some point but when you have children and luggage it was a little mission to make it through without touching the walls. When we got to our room we were not very impressed. It was very outdated. The window and fire exit door (both single glazed) in there had loads of paint flaking off the wooden frames. The furniture looks very old. One of the children's beds was very squeaky so every time our child moved it it was very noisy. When having a shower the hot water only lasted a few minutes. When I went to ask someone at reception I waited quite a while for her to find someone to ask how we may get more hot water. No one was coming and after waiting about 15 minutes I gave up as had to get ready to go out. When we went to check out the lady at the desk didn't even ask how our stay was. I was about to leave and then thought I'd best report the very noisy bed and also the hot water situation as they obviously hadn't done anything about it when I spoke to them the day before. We definitely won't be returning and I feel that it wasn't worth the money we paid.

Second time here using a Groupon voucher.Had a lovely time,used the pool,sauna and steam room. Evening meal was lovely along with breakfast..Had a back,neck and shoulder massage which was also lovely...A big thank you to Ben and staff for looking after us and making us feel welcome..

Nice to see a buffet style breakfast normally reserved for busy hotels. Coffee machine delivered a decent espresso and the toast didn't need to go through the conveyor twice. The hotel is in some turmoil at present due to refurbishment but access through the place was unrestricted. The Sauna temperature was poor but the Steam Room was spot on. This is the only hotel I know of that has a 'costume spinner' to assist drying of your swimwear. My wife and I both enjoyed the massage that was part of a deal we bought and was professionally delivered. Our room was clean with all the normal facilities. The chairs in the bar area were extremely loose and could do with some attention. Nearby, Ogmore on sea offers both a good beach with sand dunes and a circular scenic drive. There is a good garden centre just down the road too.

Great service, lovely staff in the spa. Beautiful double room, couldn't hear a sound which was great considering that there was a wedding party and disco downstairs. The food was absolutely delicious, best steak we've ever had. Thanks so much!

Overlook the fact that the place is finally being done up - the refurbished rooms are nice but if you like ruffled worn blue carpet and artex then this might be for you. The staff were amazing as being obstructive, awkward and simply “the answer's no, now what's your question?”. Whether it was getting a cup of coffee for a wedding guest, being allowed to have breaks fast after being invited by reception to do so, we've never felt so awkward and disappointed. And when I rang up to settle the bill for myself and 4 other parties I was paying for, it genuinely felt like the person on the end of the phone had been challenged to be irritated, talk over me and obfuscate to Olympic standard. They keep a warm welcome in the Welsh hillsides. The land around here is flat, clearly. Avoid.

We have stayed at this well placed hotel two/three times now. The hotel is in the middle of a fantastic refit. The upgraded rooms and facilities are swish and modern. However, a word of caution if you value sleep, insist on an upper floor room as the refitting contractor appears to have forgotten what sound insulation is. If you are in a ground floor room, and there is movement in the room above you it will sound like a company of soldiers square bashing. The restaurant and bar staff are 5* as usual. However on this occasion the reception staff let the side down. We have no wish to be patronised by anyone, especially when we wish to complain about the noise from the “soldiers” in the room above. Moreover, if we ask about house keeping don't take it personally and if you wish to draw our attention to changes in how you operate please tell when we check in.

The hotel was very clean even though it's under some refurbishment. The staff were friendly and the amenities were all very good apart from the jacuzzi which was not working. The Spa centre was excellent, my wife and I had a massage which was really nice and the staff in the well being area were very good. The food was nothing short of exceptional, we had a melon starter and a soft cheese covered with smoked salmon as starter and then...I had the best rump steak I have tasted in ages, it came exactly as I had ordered it (medium rare) and iit just melted in the mouth. Great time had for the two of us, thank you.

We stayed at the Herenston for one night on 8th of April and I booked the luxury room. our first impression was the reception staff were not very friendly, we made our way to our room trying to avoid the workmen painting the passageway, on seeing the room I was disappointed wondering what was supposed to be luxury about it. The pillows were small, there were no bathrobes, or biscuits with the tea and coffee. We decided to go to the pool which is the best thing about the hotel it was very relaxing although the jacuzzi was out of order and I was told it had been for two years. Every time we went in or out of the room the decorator had to stop his painting and get up from the floor to let us get into the room, I asked at reception if I could change room but was told that there was a notice up saying they were under refurbishment, I explained that it didn't say online when booking and paying that it would be going on right outside my room, but I could see by his attitude he wasn't going to budge he said they don't start in the morning until 9.0. We were on the ground floor and could hear people walking around above us, in the middle of the night we could hear the extractor fan on in the room above. In the morning we were woken up at 8.15 by the painter rubbing sanding down the wall right outside our room. We couldn't wait to check out.

We booked a 2-night stay when visiting the area and whilst the decorators were in at the time they did not cause us any problems. It is obvious that the management team are upgrading the facilities at present and it should be nice when it is completed. Our room was excellent and very clean and the meals were also very good but there are two areas that spoilt our stay and the first item was the noise in the dining room on Saturday night - unfortunately, there was an event on that weekend and the participants were obviously very verbal and it was so bad we asked to be moved into the bar as we could not hear each other. The other very worrying problem was the Fire Escape Route from the garden that directed you in between 2 buildings and you were then left to guess the route that you should take to the Assembly Point as there were no further Fire Exit signs. If you went left you were confronted by a fence and partially open gate or if you went right you had to cross a field and service area and go around the building. There was very little hard standing on the route, no exit signs and very few emergency lights except where other Fire Exit routes discharged to the area. Whilst you could probably find your way in daylight to the Assembly Point - at night and in poor weather it could be very difficult and if you had any disabilities - quite dangerous. I think that this problem requires urgent attention.

Although the hotel was being refurbished it didn't impact our stay, the room was spotless and big. Staff were all very friendly, and happy to help. Victoria the receptionist was amazing, nothing was to much trouble and she even recommended a lovely local Chinese restaurant to try. The spa was lovely, and the treatment staff were professional, couldn't fault the food in restaurant or at breakfast, plenty to choose from.

We have stayed before for pleasure and to enjoy the spa. This visit the hotel was under maintenance, (which we were not informed of) yet our original room was damp and dirty. After complaining to staff we was offered an alternative room which was very nice. However was told on numerous occasions that the was a surcharge of £4 for reasons which couldn't be explained. As for the spa which was only part open we were also told that after breakfast this can not be used due to insurance purposes after our checkout time of 10.30 am. This has never happened before and was part of the reason for our booking. The staff seemed unfriendly and didn't want to help in any matter even ordering a taxi to visit the beach seemed to much for them.

Disappointed. 1st problem we had was our dinner. Told that even though we had pre booked a table for 9 people at 7pm 6 weeks prior to the day, that because they hadn't seen it on our booking due to not reading the notes, that it was basically tough that they couldn't give us our table unless we came back at 8:30 instead. Which obviously was no good as we had booked 7pm for a reason. Finally got a table but had to sit by the bar instead. Second problem was we booked the spa package but wasn't aware that the jacuzzi wasn't working when we actually got there. Third problem was no hot water, freezing cold showers for us all. Food was nice once we had it but orders were messed up twice. Rooms were lovely and clean. 1 staff member in particular was fantastic with us (Micheal). I've been a few times and always enjoyed my stay but this time was a dissapointing experience unfortunately.

Had a great afternoon with friends, afternoon tea was delicious, staff went above and beyond, made extra sandwiches for us with no extras, very attentive, a great afternoon had by all. Very reasonable price.

Meals were terrible paid £29 for a steak and was told anything extra had too b paid for so no fries no salad no veg you would think at this price a few chips would have been included have stayed at several g/w hotels & this was the worst

Radiator cover fell on me twice as not secured to wall and screws falling out. Tiles on bathroom floor aren't suitable for a shower. Extremely slippery. Staff don't smile except lovely lady in the bar

An Absolutely outstanding hotel. Service was incredible and very polite staff. I proposed to my partner there and we have spoken about having the wedding there now. Can't wait to see the changes coming.

My title pretty much sums up our stay. I want to start off by saying the staff were absolutely lovely and exceptionally helpful. Unfortunately the hotel lets it self down. Our room was definitely stuck in a time warp. I can honestly say I expected more for £90. The bathroom was dingy and in a bad state of repair. The loo roll is helpfully placed under lock and key just behind your left shoulder…….why? Can't reach it easily and when you do eventually manage to clasp onto a corner, it rips off one square at a time! Bathroom door didn't shut at all and the lock didn't work, so it would randomly swing open at any moment. I love my partner, but really don't want her to see me doing yoga on the toilet to get one square of loo roll. The leather chair was something father Jack from father Ted would feel comfortable sitting in. Over all not the most pleasant of stays. Wouldn't recommend and certainly wouldn't stay again.

Lovely spa afternoon with friends. Pool area was good with use of the sauna and steam room. Beauty treatments were great, both beauty therapists were excellent and helpful. Afternoon tea was delicious, lots of tea and coffee made available to us. The staff at the Heronston were so welcoming and couldn't do enough for us. Excellent customer service. Thank you

Amazing stay with my family we had a lovely time Lovely hotel and spa staff very warm and welcoming excellent customer service and I would highly recommend to family and friends thank you for a lovely stay

Had a great time and service was really good. Very comfortable room and great spa facilities and a wide range of treatments. The pool and lounging area were great. Good menu in the restaurant and nice bar. Very good value.

Our roon was beautifully decorated and looked brand new . Staff are very friendly and accommodating. Swimming pool , souna and steem room was clean . Hotel is under going refurbishment and we are looking forward to go back when is fully done .

My wife and I always have a lovely stay at the Heronston Hotel. The refurbished rooms are very nice, very clean and very comfortable. The staff are always friendly and welcoming. There are some areas at the hotel still under refurbishment but it's work in progress and the hotel is going to be practically brand new when the work is completed. Excellent value for money and the spa treatments are great. The only thing I would change is the Menu options in the restaurant. There was not a lot on the menu that appealed to us and it did seem a little “posh” when all we really wanted was a burger which was not an option on the menu. Checking in was a little slower this time due to someone purchasing vouchers in front of me but not really a big deal. Check out was quick and easy. We look forward to our next stay.

We have really enjoyed our stay beautiful food beautiful facilities and we will be returning. The staff where very good with all our needs and I don't think I can say much more to be fair. This place is the perfect get away for anyone thinking of somewhere that you can just have a few night and chill :) thank you

Refurbished room, clean and tidy! Breakfast was ok. The STAFF are totally unmotivated and rude! No welcome! No hello or goodbye! No please or thank you! Ideal hotel that's got potential but honestly the worse staff I've ever come across! We felt embarrassed over them, shameful receptionist behaviour and general rudeness

A nice standard of hotel that is being totally refurbed, very friendly helpful lady on reception, comfy room, good en-suite. Good location and plenty of parking. Unfortunately I did not eat this time, but have stayed previously and I recall the food was good too.

Excellent hotel returned room was stunning proper updated was lovely can't wait to see it all done spa was lovely all hotel was clean staff were amazing Bed was comfy and a proper duvet on the bed and not sheets like you get at other hotels even checked in early staff were great with us bathroom was amazing love it! Big tv too which was great and tea coffee brill in room

On arrival in the reception there were large billboards informing guests and apologising for the ongoing upgrading work in the hotel, however this was not mentioned on their website. I paid £95 for one night, the room was clean and tidy but very out dated which didn't really bother me, but the bathroom was a real eye opener (see attached photos) This upgrade is way overdue. What we're they doing during the lockdown period? Dry disappointed ☹️

Stayed here for one night in February, met by a very friendly front desk staff. The room was large and the bed very big, not the most comfortable I have ever slept in, but you cannot cater for everyones tastes. When I left in the morning I accidentally left my AirPods (without case) behind, which I realised once a long way down the M4. The front desk were really helpful, they confirmed they had them and would arrange for them to be posted to me. I paid for the postage and received them less than a week later. Thank you!

The room was lovely, very spacious, clean and tidy. Plenty of towels in the bathroom but the shower wasn't brilliant! The glass partition did not seem to contain the water and so there was quite a lot of water on the floor! The bed wasn't great either where they just pushed two single beds together and placed a king sized mattress on top! The food was gorgeous. Beautifully presented, amazingly tasty and fantastic service. The beer was only £2 a pint and a nice pint too! Breakfast was very nice and a fair selection of foods. The massage was lovely too.

We stayed for 3 nights and booked a room upgrade - number 61 we we pleased to find that this was a large comfortable room with plenty of cupboard space and perfectly adequate for our stay. We dined in the restaurant on the Friday evening and the service was very friendly and courteous. The food was well prepared ad presented. Apart from a few slamming doors, we slept well and breakfast was well cooked with a very good choice. Again staff were friendly and welcoming. On returning on the Saturday afternoon we found that our room had not been made up or towels replaced. We were informed that rooms are only cleaned when the occupant departs unless requested. We asked that the towels at least be replaced and that happened straight away. Saturday night's sleep was interrupted by voices from a room nearby who were obviously drinking and talking loudly until 4am in the morning. Furniture was being moved about and scrapping on the floor. This was obviously not the fault of the hotel but the walls are very thin and guests should be reminded to be respectful about slamming doors and unnecessary and excessive noise. We had to ask that towels be changed again on Saturday

The hotel is being upgraded & some parts are very nice, but others need more attention! I upgraded the room but was shocked that the old, dated, dark brown furniture had not been replaced in the modernised room. The decor was great the furniture really let the room down. The treatment rooms were ok & the pool area & gym well equipped & modern. We had to wait in the dated & dirty corridor with guests passing, whilst waiting for treatments in our towels & swimwear. This was not acceptable! A separate waiting room is needed. The barman was great, but none of the food I ordered was available, which was disappointing. Food was ok but our garlic bread was forgotten. Overall an ok break, but improvements are needed.

Disability access on arrival is difficult owing to having two double doors on both entrances to hotel, which do not open automatically . Instead the second doors open outwards , giving very little space to get wheelchair or mobility scooter into the hotel. No lifts to first floor rooms which is where the deluxe family room I had booked was located . I was rang and advised that owing to my mobility issues they could only accommodate us in a basic family room. I have since realised that I was charged at the deluxe rate despite being allocated a basic room. I Have contacted Best Western requesting a review of this, as I feel that I should have the difference in room rate refunded to me. The hotel brands it self as a “Spa” hotel and as such can charge a premium rate to customers. Whilst I did not have any treatments we did view the spa treatment waiting area which was in itself very grotty and unwelcoming. Two ripped bright yellow and blue 1980' style tub chairs , located in a narrow corridor. Not at all relaxing or indicative of rest and relaxation. I am aware that the hotel is having a re-fit. My advice would be to prioritise this area , two new seats and a plant are cheap quick wins. I did notice that on the Friday morning when we used the pool , there were insufficient seats / loungers for the amount of people . The pool temperature was extremely cold , I do not mind cold water but even for me it was bracing! My husband just sat on the edge of the pool. The mood lighting is lovely , but the temperature in the pool area was just too cold to relax and be comfortable. Disabled changing room good size and clean which was nice to see. I think that any item on the restaurant menu should be also available as a room service item if a guest so wishes and is happy to pay a tray charge. I suffer with CPTSD and my son is Autistic, when away we like to eat nice food but often struggle with a restaurant environment and prefer privacy , which eating in our room provides. We were advised that we could only have food items off the room service menu in our room , which was very limited for our needs. We therefore had to go into the restaurant. This area of the hotel has been refurbished and was pleasant enough, and did look as if we had been transported to a different hotel. Waiting staff seemed nervous, inexperienced and unclear on basic etiquette when it comes to front of house. I'm tolerant, but I could quite see how this could upset other guests. My husband asked for cheese on his chips and the young lady said “ the chef won't do that “. I advised that perhaps she could go and ask before saying no. I got the impression she was scared of the chef . There are also ways and means of saying no to a paying customer. In despite of this my husband did get his cheese on his chips. In relation to wine by the glass , I was not advised until my second glass that they only do large and medium size glasses. I had assumed my first glass was a small , as this is what I asked for, I was not told about the sizing policy at this time or told I was unable to have a small glass . I think this is quite an underhand thing to do. Whilst chefs are renowned in being loud and direct in there use of language , I fear that this hotels chef may be a bit too big for his boots. When we asked for an ice cream at 8:50 pm for our son, we could hear the chefs response on the phone. “No they f***ing can't have an ice cream, I have done enough food for today”. I was impressed by Michelangelo the French guy who was front of house response, he was most professional and “ dealt” with this situation. I suspect he went into the kitchen and did it him self. I can not praise Michelangelo enough , he really did improve and influence my overall view of the hotel. If it had not been for him “ saving the day” on a few key occasions it very likely that I would have been asking to see the manager. In terms of hospitality and professionalism Michelangelo is a man whom I would employ in a heartbeat. Other staff could learn a lot from him. His energy Enthusiasm and attention to detail was faultless. Hotel very understanding when our car broke down and we were waiting for recovery. We were able to keep our room on and were looked after in the bar area. I look forward to coming back again to see what the place is like after it's refurbishment. Please try and improve disabled access to hotel, rooms and swimming pool. Also have a think about room service menu options. A big thank you to Michelangelo:-)

Lovely staff, rooms renovated so nice and fresh. Pool could be a little warmer but again very nice. Bar is a little dated, restaurant lighting a little harsh but food was lovely. What I was surprised by was the lack of water in the room, I'd expect a couple of bottles in a hotel room along with tea and coffee.

Lovely to go here for a chilled afternoon and overnight stay with my pregnant daughter. the room itself was lovely.. but the bed was very lumpy and seemed to slope at the pillow end.. we was in room 17.. which wasn't far from the pool.. but... Omg ppl coming out of there were very loud and inconsiderate especially as there is a sign that these rooms were in a quiet area..the pool was lovely a bit cold but nice.. there did seem to be a few to many in the pool at 1 time .. we didn't eat at the restaurant as I made graze boxes for us... Breakfast the next morning was lovely lots of choices aswell as a full English.. would love another stay here.. not far from the town and the retail park...

We loved every mintute of it would love to be a member it is a defo good place to keep hoing too on a weekend get away we loved it as it was quiet in the night's when we stayed and also in the morning we loved the food very taste full... full of flavour no issues at all

Ordered sandwiches from the bar for a snack at lunch time. We expected as per menu Served on white or brown bloomer bread with crisps and coleslaw. See pictures of what was presented. Not the boomer bread. We also booked the evening meal for 8.00 all looked great, staff were polite and helpful however when we asked for steak we were told that they had no rump or sirloin left and if we wanted steak we would have to pay full price for the rib eye or fillet. Needless to say we didn't want to pay £32. So we ordered something else. Moving on to the desert would you believe it that again our first and second choice were not available. So again ordered an alternative. We had no complaints about the food as it was all first class (except the lunch time sandwiches)however not being able to order what you really wanted took the shine off our stay. More attention to detail required

Had a lovely night with my husband at this hotel, we upgraded for a luxury room and it was one of the recently refurbished ones, very nice. The package offered was dinner, bed and breakfast with a spa treatment and we felt that it was very good value. We really enjoyed relaxing in the spa area. We have no complaints the staff were friendly and welcoming the food was nice and our stay was very pleasant.

Hotel is going through modernisation. We stayed in a newly refurbed room which was really nice. The spa facilities are good but 4 out of 5 as the jacuzzi isn't working. Breakfast was a buffet for the weekend which is normal hotel food but was a menu breakfast on the weekday which is what we expected.

Absolutely stunning hotel, the spa is amazing and so relaxing, beautiful food and staff are so friendly and helpful me and my partner really enjoyed our stay will be booking to go again and would definatly recomend to anyone

Our room was beautiful, staff were amazing. The guy at the reception I didn't get his name was very friendly. I think the lady was called Diane, she was really helpful. went above and beyond to make sure our stay was enjoyable.

I really like this hotel , but ….. as a vegan I don't feel welcome. There is only two items on the whole dinner menu I can choose from , and at the time of my visit they had no dairy free option for tea or coffee. This isn't 1970 !!! And at breakfast things got even worse. I couldn't have the porridge as this is mixed with milk pre cooked. So this is powdered milk porridge out of a packet. Come on best western just buy oats and cook it properly don't skimp out by favoring profit margins all the time. I still like the hotel and they are upgrading many parts of it. But this breakfast / dinner really needs an overhaul

Arrived at the heronston hotel for a two day break for my birthday , I have to say I had a beautiful break here , the hotel is so warm and inviting stayed in the deluxe and the room Was beautiful and spotlessly clean , the food was outstanding and a beautiful afternoon tea followed . As for the staff they are so lovely and welcoming . Feel like you have known them years a big shout out to Victoria nothing was too much trouble and done everything to make sure our stay was as comfortable as possible lovely and friendly to March , also mark was very kind and could not do enough and deeane also lovely too , I recommend this hotel above others iv stayed for the welcome the relaxation and a lovely relaxing break . We will definitely be back thank you all for a lovely stay .

Nice hotel, really friendly staff, average food. We only had the bar menu so can't comment on the restaurant. Breakfast was ok average. Fresh coffee would have been nicer than self service machine coffee. One side of hotel still needs upgrading. Other side where friends stayed bedroom was much nicer. However, friendly staff made the stay worthwhile. Thanks.

I stayed in this hotel whilst on business in the area. The room even had a table I could work at and even held 3 or 4 meetings at. The free Wi-Fi was good enough for video conferences and streaming live video.