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Best Western Plus Hotel GranTree Inn, Bozeman

4.0/5  - basé sur 844 notations.
1325 N 7th Avenue, 59715-2511, Bozeman, United States - See map
Best Western Plus GranTree Inn - Best Western Plus GranTree Inn in Bozeman, Montana. Award-winning hotel complete with full service restaurant, casino, conference center, banquet rooms and more. The Best Western Plus GranTree Inn is ideally located in the center of Bozeman. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Plus GranTree Inn! Looking for the ultimate Montana vacation hotel? Whether you’re traveling with family, for leisure or for business, our Bozeman hotel delivers everything you need, from a prime location to warm hospitality. Bozeman restaurants are abundant, but with an on-site restaurant, sports bar and casino at our Bozeman hotel, you may never want to leave. Vacations to Yellowstone Park are always a great idea, and for outdoor lovers, there’s an abundance of hunting and fishing options nearby. Of course, you may just want to kick back and relax at our indoor pool and spa, or have a drink on our outdoor patio. If you’re here for a meeting or conventions, taking some time out for yourself is important. Our newly renovated hotel is designed with your comfort in mind. Our family friendly hotel is close to Yellowstone Park, Big Sky and just miles from the popular Museum of the Rockies! MSU Montana State University is another big draw for many guests at Bozeman hotels, especially when it’s Bobcat Football season. Even business travelers in town with Gibson® Guitar slip away for a game. What better complement to a meeting at Simms® fishing than an outdoor fishing trip? Right Now Technology employees pack their hiking shoes along with suits, and the Greater Yellowstone Coalition workers take full advantage of taking care of business in a big vacation destination. When it comes to Bozeman hotels, guests at our property are in luck. There are plenty of fine dining options and mom and pop restaurants to sate any palate. From government meetings and events to the epic Bobcat celebrations, there’s something for everyone when staying at our Bozeman hotel. What’s on your agenda?

Best Western Plus

Hotel GranTree Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 844 guest reviews
NOTE ISSUED
Excellent
396
Very Good
253
Average
119
Poor
46
Terrible
30
REFER TO NOTICE
Business Business
217
Couples Couples
223
Family Family
222
Friends getaway Friends getaway
75
Solo travel Solo travel
58
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great choice!"

5
03/11/2018

We stayed two nights at the Best Western Plus GranTree Inn and enjoyed it very much. The employees were all very pleasant and helpful. The room was clean and reasonably up-to-date with stone counter tops and a big flat screen TV. The restaurant served good food, nicely presented by friendly people. (Lots of TVs for sporting events too.) We took the free shuttle on several occasions (to and from the airport as well as to town and back) and found it handy and not difficult to get (just call the desk and tell them where to meet you.) Both an indoor swimming pool and an exercise room are available. There is a beautiful view of the Bridger Range from one side of the hotel and it is walking distance from a Walmart in another direction.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Sandy, Thank you so much for taking the time to give us this incredible review! I am so glad to see you enjoyed your time with us so much and that the staff did such a good job! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"college Alumni Road Trip"

5
02/11/2018

The Grann Tree Inn was the best Hotel we stayed at spacious room clean a lot offered. We felt very safe and comfortable . We will stay there again.The staff was very helpful and nice. My husband is disabled so they made it easy for me..

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Gregg, Thank you very much for taking the time to give us this great review! I am so glad to see you enjoyed your time with us and that you felt safe and comfortable! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Overall Good Value"

5
01/11/2018

Quality, clean room; great restaurant and lounge on the main floor with a simple yet diverse menu; helpful and friendly staff. The window in my room faced into what looked like a conference room or spare lounge, but the room itself was updated and comfortable. I wasn't alerted to the option of room service, something I was hoping for, which is why service gets 4/5 stars.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Amber, Thank you for taking the time to give us this review as well! I am so glad to see you enjoyed your guest room and the restaurant! I am sorry again about the staff not letting you know about the room service and will be sure to better train the staff. If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"excellent stay"

5
29/10/2018

I enjoyed my stay at Best Western Plus Gran Tree Inn. The staff was courteous and efficient. If I need anything I just had to call the front office and they took care of all my needs and questions that I had.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Carmen, Thank you so much for taking the time to give us this great review! I am so glad to see the staff did such a great job and made sure you knew they were there to help with anything you needed! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Great customer service"

5
28/10/2018

We came up for a wedding in Bozeman Labor Day weekend in September and it had nothing but fantastic experiences with all of the staff. The rooms were clean, the bar had cheap happy hour, and the staff at the front desk was extremely knowledgeable and welcoming. Thank you for being so kind and helpful, we would absolutely stay here again!!!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Lara, Thank you so much for taking the time to give us this awesome review! I am so glad to see the staff did such a great job! We pride ourselves on our customer service and receiving feedback like yours is so wonderful, I will be sure to share your comments with the staff! I am so glad to see you would stay with us again and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Average best western"

2
28/10/2018

Rooms are marginal, transient worker make up many of the guests. Loud at nights. No breakfast. Stay at the Hampton next door. Same price and better service. Only positive is proximity to airport and ease of access, despite not running an early morning shuttle.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Ben, Thank you for taking the time to write a review but I believe you have the wrong hotel, the Hampton is not located next door to us and we definitely run an early morning shuttle, in fact we typically schedule at least 3 before 5am if not earlier depending on our guests needs. From your description it kind of sounds like you are talking about the Holiday Inn which is next door to us and the Hampton is on the other side of them. Thank you, Cassie Wiedeman

"Nice hotel"

4
24/10/2018

This is a nice hotel. Nice big rooms, large tv, fridge that doesn't destroy everything in it.The attached bar/restaurant is the rare spot hotel bar where people actually go that aren't staying in the hotel its that nice. No continental breakfast is the only downside.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Trevor, Thank you for taking the time to give us this review. I am so glad to see you enjoyed your time with us and the amenities we have to offer. I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Clean, nicely appointed hotel"

5
08/10/2018

Rooms were quiet, clean and nicely appointed. Welcoming staff. Easy on/off interstate. Restaurant had great food. Will stay again when in the area.even tho construction going on did not intrude on my stay

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this great review! I am so glad to see you enjoyed your room and our location! I am also very glad to see the staff was welcoming and the construction didn't effect your stay with us! I'm so happy to see you would stay with us again when in the area! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Nice stay"

4
03/10/2018

It was a nice quiet stay. The bar offers two-for one drink specials. Nice selection of beer and wine. The halls are a bit of a maze but the room was clean with a microwave, refrigerator and safe. I'd stay there again. Nice front desk staff

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Maggie, Thank you for taking the time to give us a review. I'm glad to see you enjoyed the bar in the Club Tavern & Grill! I'm sorry to see the halls were confusing and appreciate your feedback on this! I'm also happy to see the room was clean and the front desk staff was nice! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know. Sincerely, Cassie Wiedeman

"Thanks for the perfect night away from home and Baby Shower!"

5
01/10/2018

The Staff is beyond amazing at The Best Western GranTree Inn! Had a perfect stay and already looking forward to our next overnight in Beautiful Bozeman, MT ;) thanks again! The kids had so much fun swimming and are already begging to come back!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Kaela, Thank you so much for taking the time to give us this awesome review! We are so glad to see your baby shower was a success! I am also very happy to see the staff did such a great job and the kids had a great time in the pool! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Exceeded our expectations"

5
22/09/2018

Lovely big, spotlessly clean bedroom with lots of good quality facilities. The staff were all very friendly and helpful - service at dinner and breakfast was excellent, as was the food quality and portion sizes. Would highly recommend.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this great review! I am so glad to see you enjoyed the guest room and that it was so clean! I am also very happy to see the staff did such a great job and will be sure to share your comments with them! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Desk clerk, Ronnie, was phenomenal..."

5
20/09/2018

My wife and I have visited the Grantree Inn for many years and have stayed overnight there on a few occasions. Yesterday, we arrived shortly after 5AM, after dropping family at airport. We hoped to have breakfast, but it was too early. Ronnie inquired if she could assist, gave us coffee and a wonderful place to sit until the restaurant opened. She was wonderful and extremely helpful. Kudos to Ronnie!!!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give Ronnie this awesome review! I am so glad to see she did such a great job helping you and will be sure to share your comments with her and the rest of the staff! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Wonderful service and amenities"

5
18/09/2018

The service was top notch. Everyone was helpful and courteous. The room was very comfortable. I really appreciate the ability to control the room temperature. That is not always an option in hotels these days. The bed was extremely comfortable.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this incredible review! I am so glad to see the staff did such a good job because our customer service is our number 1 priority! I am so glad to see your room was so comfortable and I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"First Visit"

4
15/09/2018

I stayed two nights recently to attend my nephew's wedding. Although the price was a little high (almost as much as my plane ticket), the shuttle service was great; they will take you wherever you need to go. I enjoyed the hot tub while I was there. As for the room it was nice and clean and had everything I needed. Very friendly staff too! For nearby shopping, there is a Walmart across the street. The business lounge with the computers and printer was too dark and could use better lighting. I have stayed at other Best Westerns for less money and received a continental breakfast. I did, however, take advantage of the 20% discount at the adjoining restaurant. All in all though, a very good stay.

GranTree, Guest Services Assistant Manager at Best Western Plus GranTree Inn, responded to this review
Dear Mark, Thank you for taking the time to give us this awesome review, I am so glad to see you enjoyed our 24 hour free shuttle service. We pride ourselves on our cleanliness and recently won the Directors Award which means our hotel ranked in the top 20% in the nation for cleanliness! I am so glad to see that all staff did such a great job as our customer service is one of our number 1 priorities. We are thrilled that you also enjoyed The Club Tavern and Grill. I am so sorry about the lightning in the business lounge was to dark, we do have dimmers, next time you come and stay with us let us know at the front desk and will turn those up a notch for you! I hope we get the chance to see you again soon and if there is anything I can assist you with in the future, please let me know! Sincerely, Betzy Mendoza

"Good location from bozeman airport"

4
14/09/2018

This location is perfect for those people flying into Bozeman airport and flying out.Free shuttle which we used after returning from Yellowstone and dropping the car rental off,and again to fly out the next day. No free breakfast,but the cost is average and convenient in their attached restaurant. Staff is great

GranTree, Guest Services Assistant manager at Best Western Plus GranTree Inn, responded to this review
Hello Michelej991, Thank you so much for giving us a great review . We are so glad you enjoyed your stay and got to use the free shuttle service. The Club Tavern and Grill is a local favorite and we are proud to serve our guests here. Bozeman is very lucky to have you. I hope we get the chance to see you again soon and if there is anything I can be of assistance with, please let me know! Betzy Mendoza

"Expensive"

3
13/09/2018

We bave né en using Best Western for all out stay. This one was the most expensive and breakfast was not included. We receive a 20% discount but for a slow service and ordinary breakfast.Location is good tout travel tout Yellowstone

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us this review. I'm glad to see the location was good for you. On behalf of our entire team, I would like to apologize for not exceeding your expectations in our restaurant. We don't typically receive feedback such as this and we will be sure to use it to provide better service in the future. If there is anything I can be of assistance with, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Nice Stay"

5
06/09/2018

Everything was very classy. I was able to get my work done with the comforts of home. Very friendly staff. Parking was a little tough cause of the construction, but all in all, I had a nice stay. I would recommend the Best Western to my friends.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tony, Thank you so much for taking the time to give us this wonderful review! I am so glad to see you thought everything was classy! I am also very happy to see we were able to make you feel at home because that is such an important aspect of any hotel stay! It is such great feedback to see that we are doing that! I am sorry about the parking while we build our brand new fitness center! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"T. Moore"

3
30/08/2018

Bed was comfy pillows nice and room was clean. Fitness center was upstairs in a convience store across the parking lot. They are doing a construction to the building so some of the parking lot was restricted.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tiffany, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am sorry to see we scored so low as we typically do not receive this low of a rating. I am glad to see you enjoyed the pillows! We are actually building a new fitness center in our courtyard so that is what the construction is! I would love to learn more about where we went so wrong so please feel free to give me a call at (406)587-5261 or email me at [email protected] so that we may provide better services in the future. Sincerely, Cassie Wiedeman

"Great pet friendly hotel!"

5
29/08/2018

I was very pleased with the friendly staff, the clean neat room and the restaurant at the hotel. I am very happy to find a chain of hotels that are pet friendly and very nice clean hotels! The rooms were a very reasonable rate. The restaurant and bar were great to be able to just walk down the hall to.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello Bonnie, Thank you so much for giving us this wonderful review! We pride ourselves on our cleanliness and recently won the Directors Award which means our hotel ranked in the top 20% in the nation for cleanliness! I am so glad to see that all staff did such a great job as our customer service is one of our number 1 priorities. We are thrilled that you also enjoyed The Club Tavern and Grill. I hope we get the chance to see you again soon and if there is anything I can assist you with in the future, please let me know! Sincerely, Betzy Mendoza

"Comfortable Rooms, Nice front desk gal"

5
29/08/2018

When we arrived that evening, our room was not ready. Jenny the nice gal at the front desk ,offered us a free drink in the bar while we waited. It took a little time, but was worth the wait. They put us in what they called the Bridal Suite for 2 nights for the price of the King Suite.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this review as well! I am so glad to see the drinks while you waited were satisfactory and that you enjoyed our Bridal Suite! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"nice location"

4
29/08/2018

I was looking for something close to the interstate with a restaurant and this was a great location. Quiet and nice rooms. And they give you coupons for the restaurant/bar. the hot tub closes at 10PM, which is a little early, but they were nice to let us stay if we were quiet.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Rachel, Thank you for taking the time to give us a review. I'm very glad to see you enjoyed your time with us! The pool closes at 10pm because it is surrounded by guest rooms and quiet hours in Bozeman begin at 10pm which is early for some I agree! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Thumbs Up to Front Desk"

5
29/08/2018

Jenny in Guest Services is top notch. Keep her, clone her, make her a boss (if she isn't one). I am a small business owner myself and I so appreciated her effort to help me out when I accidentally booked my room a day later than I wanted. Thanks sooo much! Rooms were clean and spacious.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Kara, Thank you so much for taking the time to give us this awesome review! I am so glad to see Jenny did such a great job! She is such a wonderful part of our team and I will be sure to share your comments with her and the rest of the staff! I hope that we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Teton & Yellow stone visit."

5
21/08/2018

Room 163, we were upgraded to a suite. Thanks. The entire facility was great. Nice restaurant, lounge, casino, super friendly staff. Excellent service, food and drinks in the dinning room. Owner stopped by to visit with us. Huge meals and a complementary cocktail. Will definitely recommend this place any and all!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! I am so glad to see the staff did such a great job and you enjoyed the Club Tavern & Grill! Thank you for recommending us! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Hotel and Restaurant accomodations"

5
18/08/2018

I live in Bozeman MT but recently booked a room for my cousins from Mississippi. I knew of Carl's great reputation and had had relatives stay there before. They were very pleased with the comfortable, cozy rooms along with the incredible restaurant. Carl puts a lot of thought into all aspects of the inn, especially the restaurant. It was incredible & I would not suggest anywhere else to stay while in Bozeman. There were some billing discrepancies and they were resolved immediately. I cannot say enough great things about this wonderful place. Becky K. White, Bozeman MT

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Becky, Thank you very much for giving us this review! I'm so glad to hear you enjoy the hotel and that your cousins enjoyed it as well! Carl does put a lot of thought into every aspect of the hotel! We are so grateful that you suggest guests stay with us! If there is anything Carl or myself can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Yellowstone Gold"

3
16/08/2018

It's a basic Best Western that services people coming from and going to Yellowstone. That's why they can get away with charging what they do. Everything in the area is ridiculous as far as prices go. The beds were the best part, very comfy. The people were a bit snooty. If you are trying to find a place to stay but stay away from the park properties because of price, I recommend you go ahead and stay in the park. You will pay a bit more but you are in the park. We also ate at the attached restaurant, which we would also not recommend. Dry chicken and fish.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tom, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I'm glad to see you enjoyed the beds. I'm extremely shocked and sorry to see you felt the people were snooty as this is something we never, ever hear. Your satisfaction is important to us and we will use your feedback to provide better service in the future. If there is anything I can be of assistance with, please do not hesitate to contact me directly at (406)587-5261. Sincerely, Cassie Wiedeman

"Best Western GranTree in Bozeman Outstanding Hotel"

5
15/08/2018

The Best Western GranTree in Bozeman is outstanding in every way. The staff (including bar and restaurant, housekeeping, front desk) are all well-trained, very friendly and extremely helpful. The rooms are clean and the beds and bedding are very comfortable. The air-conditioning works and is maintained and clean. I have allergies to mold and chemicals and can stay at this hotel comfortably.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Linda, Thank you so much for taking the time to give us this wonderful review! I'm so glad to see the staff all around did such a great job! We strive every day to provide the best possible service and to receive this type of feedback is so wonderful! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Bozeman is nice"

1
15/08/2018

They did a great job with us last week .The staff was great and the rooms are very nice Clean, fresh and modern. They do have plenty of parking for big trailers like we haul and they have lots of grassy lawns for our dog. This is a great halfway place for you to rest between Seattle and Denver

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Based on your comments, I am wondering if the rating was an accident? I'm so glad to see you enjoyed your time with us and that the staff did such a great job! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Horrible stay"

1
14/08/2018

Drug trafficking hotel... Very scary. We were approached by many drug people. What hotel would allow this??? I would never stay there again .... Its too bad even cassie the manager made it spund like she didn't believe me when I approached her ....

"Nice, but pricey!"

4
10/08/2018

We were driving through Bozeman after a long day and did not know the local Sweet Pea Festival was in the area. We tried 2 other motels, but they were filled so we went to this Best Western. Fortunately there was a room available; however, the price was over $200 for 1 night. While the facility was lovely, the price was obviously elevated because of the festival. There was an excellent restaurant where we ate dinner and breakfast. There is not a free breakfast, but they gave us coupons for a BOGO drink at dinner and 20% off breakfast. Once again - it is a great motel, so try not to go there when there is a festival in town!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review. I'm sorry to see the price made such a difference on the scores you gave us. Our prices are aligned with the Bozeman market so you will find that during the summertime, Bozeman is a bit more expensive than other places. The prices in Bozeman do go down outside of the summer season so I hope we get the chance to see you again! I'm glad to see you enjoyed the hotel. If there is anything I can be of assistance with in the future, please let me know. Sincerely, Cassie Wiedeman

"I travel here often on business. I have never been disappointed. Excellent"

5
10/08/2018

Staff is always friendly and accommodating. I stay here quite often on business and I have never been disappointed except when they're booked up and I have to stay somewhere else. Rooms are great and so if the Club Tavern.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Cliff, Thank you so much for taking the time to give us this awesome review! I am so glad to see the staff is always so friendly and the only time you have been disappointed is when we are sold out! I am also very glad to see you enjoyed the Club Tavern and Grill as well! Thank you so much for your continued business, we truly appreciate it! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Great quiet location"

5
09/08/2018

Hotel has a great location away from the freeway so no road noise. Restaurant in the hotel, staff very welcoming and gave us a room at 1 pm. Very nice of them. Bed comfortable, pillows great everything Nice and tidy and clean. They have a pool for cooling off. Thanks for a great stay.

"Pricey but nice"

5
08/08/2018

This is Bozeman - hotel rooms are pricey. We stayed in the king suite - fridg, microwave, It was nice, clean and I really liked the soaps. We enjoyed the pool and hot tub. It has a nice area to walk the dogs in an interior lawn. The breakfast was amazing, the food was abundant and the service was way above expectations. The breakfast was not included but worth it and very affordable with the 20% disc.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this review! I am so glad to see you enjoyed one of your newly remodeled king suites! I am very glad to see you enjoyed the soaps as we recently started using those new ones so it is great feedback to receive! I am happy to see you enjoyed the food in the Club Tavern & Grill! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Bozeman"

4
07/08/2018

Perfect place to stay for us. Pet and people friendly. Rooms remodeled and nicely updated. Comfortable bed, quiet at night. Great location. Wonderful to have an onsite Bar and Restaurant. Great service and good food. The hotel staff and restaurant wait staff gave us freindly, excellent service. We will be back.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tom, Thank you for taking the time to give us a review. I am so glad to see it was the perfect place for you! I am also very happy to see the staff did such a good job with their customer service! We strive each day to provide the best possible experience for our guests so receiving feedback such as yours is so wonderful! I hope we get the chance to see you again soon. If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Motorcycle trip"

4
07/08/2018

Beautiful hotel!!!!! Excelente service from front desk staff and our server at dinner time, because we signed up for the Best Western rewards they up graded our room to a suite and gave us a 20% discount for our breakfast. Unfortunately the our breakfast server was not good, she had my order wrong and instead of fixing it all she did was apologize. Once we got our meal she never came back to check on us or to offer us a refill of coffee, nothing!!!!! I had to get the host go find her so I could pay the bill, unfortunately I didn't get her name but if it hasn't been because of her lack of interest in serving us as a customer everything would had been perfect!!!!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Veronica, Thank you so much for taking the time to give us this review! I am so glad to see the front desk staff and your dinner server did a good job! On behalf of our entire team, I would like to apologize for the behavior of your breakfast server. I can assure you that this is not typical feedback for us and we were wondering if you could give Arkinda, our restaurant manager, a call at (406)587-5261 so that she can learn who the server was so we may better train her for the future! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Honeymoon didn't end well."

2
03/08/2018

Probably won't stay here again. We stayed For our honeymoon and rented the bridal suite. We never used the jetted tub until we were going to leave. Went to fill it up and hair went everywhere. I was absolutely disgusted! We talked to the front desk and received 20% off, definitely not enough. I am disgusted and so unhappy that's how we ended our trip

"Consultant"

5
02/08/2018

Great room, service, restaurant, and facilities! We will be back with family. Airport shuttle very reliable and convenient. Bozeman and the area was a great place to visit and the weather and lack of humidity was very terrific.

"Great Hotel"

5
30/07/2018

Excellent hotel with an extremely helpful and nice staff. The restaurant and bar had great food and excellent beverages. Very good value for the quality both for the hotel room and the restaurant and lounge.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to see the staff did such a good job! It is so great to receive such wonderful feedback about the Club Tavern & Grill and the hotel together! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"A Best Western at its best !!!!"

5
29/07/2018

Excellent. The staff couldn't have been more helpful. I cheekily asked if they could take us to a friend's house a couple of miles away. Not only did they take us, but collected us later as well !!! Good bar service and very good breakfast. Would highly recommend to all.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Andy, Thank you so much for taking the time to give us this great review! We strive every day to provide the best possible customer service experience and getting feedback such as yours is so great! I will be sure to share your comments with the staff! I am so glad to see you enjoyed the Club Tavern & Grill as well! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Relaxing stop "

4
28/07/2018

The rooms are comfortable and clean. We found the bed to be very comfortable and slept very well. It was a quiet place. The shower was great, one of the best we experienced driving cross country. Having a higher toilet meant we didn't have to sit "on the floor " to go. The restaurant in the hotel was convenient for dinner as we were tired of driving but not so great for a quick get away on the morning. In addition to having to pay for breakfast we had to wait at least 25 minutes for our food. A slow start .

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Ellen, Thank you very much for taking the time to give us a review! I am so glad to see you enjoyed the room, we recently upgraded our beds so it is great to receive this type of feedback! We also started using higher toilets recently and the difference is wonderful! On behalf of our entire team, I would like to apologize for the service for breakfast in the restaurant as this isn't typical for our restaurant. I hope we get the chance to see you again soon and if there is anything I can be of assistance with, please let me know! Sincerely, Cassie Wiedeman

"Vacation"

5
26/07/2018

The only hotel we stayed in where my husband was happy! Fantastic food and service! Nice clean rooms and quiet ! Great. Access to the main road! Nice discounts for the restaurant and coffee shop was able to get a toothbrush that I had left at another hotel. Thanks!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tammy, Thank you so much for taking the time to give us this review! I am so glad to see we were able to make your husband happy! We strive each day to provide the best possible customer service possible and it is so great to receive feedback such as yours! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Passing through"

4
26/07/2018

Nice stop for a one night stay. There were 2 adults and 4 children. We had two adjoining rooms. Our only complaint was the pool opened too late in the morning. The restaurant staff was very friendly. The food was very good.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Theresa, Thank you for taking the time to give us a review. I'm so glad to see you enjoyed your time with us and the restaurant staff was so friendly! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Vacations"

3
25/07/2018

Overpriced , BW plus is not a good idea , $8:00 for 2 loads of laundry, electracial outlets very poor access for charging etc, beds to high ,bathroom fan very annoying, shower head not adjustable, no breakfast, Plus is way overpriced.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. The Bozeman area in general is a more expensive area and I can assure you our prices are very fair for our area. Thank you for bringing all of these issues to our attention so that we could look into them. Your feedback is important to us and we will use it to provide a better experience for our guests in the future. If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Good value, GREAT staff"

5
24/07/2018

Stayed here often over the past 25 years, a very popular hotel in Bozeman. Restaurant/Lounge always good food and reasonable, rooms are adequate and good value, beds and pillows excellent. The standout is the staff. You could not find better customer service in a 5 star resort. Always excellent across the board.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this fabulous review! I am so glad to see the staff has done such a great job! We pride ourselves on our customer service so it is so wonderful to receive such awesome feedback! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Mr"

5
23/07/2018

Enjoyed the stay. The adjacent restaurant was very doing and accommodating. The room was clean, quiet even though it was full. I used the hot tub which was nice as well. We would stay here again. The hotel was located right off the free way and across from a Walmart so we did not have to go far for the items we had forgotten. We ate dinner in the restaurant connected to the hotel and we were tired and just ready to eat. The staff was very nice and my husband and I were able to split a meal with no question. We were given coupons for the bar and also for breakfast as well so that made it nice. After traveling all day we did not have to try and find a place to eat. We were told upon checking in that they had shuttle busses that would take us anywhere we wanted in town. That was. I've even though we were just too tired to go out. In all a pleasant stay

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi John, Thank you so much for taking the time to give us this fantastic review! I am so glad to see you enjoyed the Club Tavern & Grill for dinner and breakfast! The portions are large so it makes it very easy to share! I am very happy to see you would stay with us again and hopeful we get the chance to see you again soon! It sounds like you had a relaxing time which is very important to us and we are so grateful you took the time to tell the world about it! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Wedding at Foster Creek"

3
15/07/2018

Bed was comfortable, but our room must have been next to the mechanical room because there was a constant hum all night. Hotel needs an update & a lot of TLC. Would not recommend at this time. Disappointed!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team I would like to apologize again for the noise by your room. Your feedback is important to us and we will use it to provide a better service for our guests in the future. I'm sorry to see you would not recommend us as we rarely ever receive feedback such as this. I hope we get another opportunity to see you again so you can see the improvements made. If I can be of assistance with anything in the future, please let me know. Sincerely, Cassie Wiedeman

"Very comfortable rooms adjacent to airport"

5
15/07/2018

We stayed adjacent to the airport after an epic week through Glacier and Yellowstone parks. GranTree inn was comfortable. clean and cozy and the staff were all great!!! Our son used the pool and we all wound down before wrapping up our 2018 summer vacation.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to see your stay was a comfortable one and the staff did such a good job! I'm also glad to see your son was able to get some pool time and you were able to relax! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Loud interior rooms"

2
14/07/2018

The room was clean, but the window looked out on the inside pool area where it was very loud in the room. There was construction going on in the street so it was difficult to find. Construction going on in the lobby that should look nice when finished. The restaurant attached had good food. Only recommendation would be is to have a room on the exterior side of the hall.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. The majority of our rooms are not poolside facing so we can definitely get our guests away from the pool and/or outside facing. The construction has all been finished and I apologize for the inconvenience this caused. I'm glad to see you enjoyed the food in the Club Tavern & grill! I hope we get the chance to see you again and show you the improvements that have been made! If there is anything I can be of assistance with in the future, please let me know. Sincerely, Cassie Wiedeman

"Very nice property"

5
12/07/2018

We stayed here one night on our way from Minnesota to Montana and just loved this hotel. It is clean and the employees were so friendly and helpful we really enjoyed ourselves. I would highly recommend this hotel to anyone traveling through this area.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Terri, Thank you so much for taking the time to give us this wonderful review! I am so happy to see you loved your stay with us! Your feedback is very important to us and I will be sure to share it with the staff! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Business Trip"

4
12/07/2018

This hotel is a great hotel. Clean rooms with comfortable beds. Indoor swimming pool and hot tub cleaned everyday. Nice bar and restaurant. The staff is friendly and accommodating. I will stay here again.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Laurie, Thank you so very much for taking the time to give us this review. I am so glad to see you enjoyed your time with us and that you will be coming back to see us again! We strive each day to provide the best possible customer service experience for our guests and it is very rewarding to receive feedback such as yours. If there is anything I can be of assistance with in the future or if there is something we could be doing that would take that 4 star to a 5, please let me know! Sincerely, Cassie Wiedeman

"Just stopping for sleep"

4
08/07/2018

Nice hotel. Left before breakfast was served, so I have no comment about that. I would definitely stay here again if in the area. Just a quick sleep over stop while traveling across the country. Pet friendly was a plus! Clean room, very friendly front desk staff

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us a review! I am so glad to see you enjoyed the hotel and the staff did a good job! We know how important it is for our guests to be able to bring their pet loved ones and we are happy to be able to accommodate that need! I hope we get to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Great experience on our first trip to Bozeman! Wish we could have stayed longer!"

4
07/07/2018

We arrived very late (almost midnight) after a long drive from Canada and I was afraid that it would be a problem. The man who checked us in was very nice and friendly and was a big help to us; especially in letting us know where our room was and the best way to access it. After we put our bags in our room, we went to the bar and had a drink. Food wasn't available because it was late at night but we enjoyed our drinks and were really glad that the bar was open till 2am for us to relax a bit after our long drive. I really liked the way the room was designed, with the partition in the front separating the bedroom. It was odd at first since I'd never seen that type of arrangement but it was nice and surprisingly spacious. We were only here for one night and I would have liked to have stayed longer. We will definitely consider staying here again in the future. As others have stated, there was a lot of construction going on in the lobby area, and it was a bit awkward walking down the hallway to the elevators, but we managed. I'm sure that by the time we return, the construction will be finished. I didn't realize how large the hotel was as I got "lost" a couple of times when I moved our car to a closer parking lot to our room. I would like to explore more of the hotel in the future, and definitely check out the pool area as well.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi there, Thank you so much for taking the time to write us this wonderful review! I am so happy to see Hunayf did such a great job! I am also glad to see you enjoyed our bar being open until 2 so that you could relax and unwind after your long trip! I am so glad to see you wish you could have stayed longer and I hope we get the chance to see you again soon! Our lobby construction is completely finished and the new floor is beautiful! I am so glad to see it wasn't too much of an inconvenience! Please let me know if there is anything I can be of assistance with in the future! Sincerely, Cassie Wiedeman

"Weary travelers WELL PLEASED!"

4
04/07/2018

Although this BW was a little difficult to access due to major road construction around it, we were eager to check in here, as we've been trying to stay at Best Western facilities while on vacation. This BW is located right off Interstate 90 in Bozeman. After a short detour we managed to find the right access road. The facility looked a bit worn from the outside, but as soon as I entered the building I could see there was a lot of remodeling going on. It was obvious there was new hallway carpeting, and the lobby floors were being re-tiled. Our room was not brand new, but had new carpeting and new bathroom fixtures. And it was spotless! There were several items though in our room that were perfect! The king sized bed was one of the most comfortable I've ever slept on! The bedding was high quality, but the nicest thing of all were the linens! Crazy, I know...but those washcloths and hand towels were the finest quality I've experienced in a motel. The bath towels were huge—thick and ever so lovely! Our stay included some discount tickets for the attached restaurant (The Club Tavern and Grill), and we decided to have dinner there. My tenderloin steak was outstanding! My husband had a ribeye steak, and he too was very pleased. In the morning we returned for breakfast with our 20% discount coupons and had a lovely breakfast before hitting the road once again. Special kudos to our waitress for our evening meal. “Hayes” did an excellent job of explaining the specialties, finding us the best wines to complement our entrees, and was more than happy to suggest substitutions for the potatoes I would t be eating. Plus she had a delightful personality! We will definitely stay here again when traveling through the Bozeman area.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Gaye, Thank you so much for taking the time to write this fantastic review! Your feedback is very important to us and it is so great to see you enjoyed your time with us so much! We are constantly working on renovating as much as possible and we know this can be an inconvenience for our guests but we do so with our guests best interests in mind, so it is truly wonderful to receive feedback such as yours! We recently started using those towels and I am very happy to see you enjoyed them so much! I am so glad to see Hayes did such an awesome job and will be sure to share your comments with her and the rest of the staff! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Don't visit during constructtion"

3
03/07/2018

The room was clean and nice enough. However, the road in is under construction as well as the entrance and lobby to the hotel. The business center was not available which made life difficult. The constrution individuals were rude. The wifi in the room is suspect and the TV was not woking on occasion. My husband called the fron t desk on the cable and got the response that is was the provider's fault and it usually came back on in 20 minutes. If the room were $100 a night maybe I could have lived with all of this, but at $190 a night this is unacceptable.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Cathryn, I want to apologize again for not exceeding your expectations. Please don't hesitate to contact myself or Carl Solvie the owner at (406)587-5261, so that we may have the opportunity to make things right. Sincerely, Cassie Wiedeman

"Dump sort of "

2
29/06/2018

Hallway stunk like crap . Room was good. No luggage carts by door in rear . Rooms are way over priced. Would I stay here again ? MOST CERTAINLY NOT AT THE RATES TJEY CHARGE . Had to haul all my luggage to my room .

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Randie, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I can't seem to locate a reservation for you and was wondering if you could contact me so I may have a chance to make things right with you. I can be reached by phone at (406)587-5261 or email at [email protected] The rates on our rooms are competitive with the Bozeman area and it can be a little more than other areas. We have housemen on 24 hours a day that can help with luggage so I am sorry to see we did not offer this to you! I hope to hear from you soon and that you will give us another chance to show you that your stay is not typical of our hotel! Sincerely, Cassie Wiedeman

"Great place!!!"

5
28/06/2018

This is a very nice play to stay. has an excellent restaurant/bar located inside motel. There are a lot of other restaurants in walking distance. Biker friendly. Rooms are clean, beds are comfortable. Upon arrival Betsy made you feel very welcome and made sure you had everything you needed. !!!

"Clean and comfortable"

4
28/06/2018

Our room was a bit drab in colour but the bed was comfortable, the staff helpful and our evening meal and breakfast were tasty and good value. After a long journey from the UK via Seattle, this was a pleasant stop before moving on for our main travels.

"Vending machine noise"

2
22/06/2018

Do not get a room by the vending machines-they ran all night which made sleep next to impossible. Hotel should have comp room but instead offered only a 10% discount. Hopefully, my next visit will be in a quieter section of the hotel.

"Family trip"

5
16/06/2018

The room was very well appointed and very clean. The lounge and restaurant was very busy but never crowded or overly noisy. Service was excellent, try the pork ribs of available. Local beers were very good.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tom, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed your room and the restaurant! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Road trip hotel."

5
14/06/2018

Amazing hotel,easy check in and out, beautiful rooms. Great restaurant in hotel, excellent chicken fried steak and real mashed potatoes. Will stay again when in Bozeman. Easy to locate with lots of parking.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Linda, I am so glad you enjoyed staying with us so much and that you took the time to give us this wonderful review! The chicken fried steak and home made mashed potatoes are definitely a favorite for our staff! I am so glad to see you will be coming back to stay with us, I hope it is soon! If there is anything I can help you with in the future, please let me know! Sincerely, Cassie Wiedeman

"Fantastic Service"

5
14/06/2018

The staff was incredibly friendly and helpful during check-in. My room was clean, and very comfortable. The restaurant was great, though breakfast was not complimentary. I will definitely plan to stay here again if I return to this city.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review. I am so glad to see the staff provided the excellent customer service we strive for each day! I am so glad to see you enjoyed your room and the restaurant! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Nice place, decent rates!"

5
12/06/2018

I wish I would have known about this jewel a long time ago! Other motels in the area seem to be $180 - $220+ per night but this hotel has so much more to offer and we were able to get a much better price! The awesome attached bar/restaurant / semi-sports bar was simply an added bonus! The front desk people were very friendly, the pool and hot tub were nice and clean, and the King room we stayed in was better than most we've been in before at other locations!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tom, Thank you so much for taking the time to give us this awesome review! I am so glad to see the staff did such a great job! I am also very glad to see you enjoyed the indoor pool and hot tub! We have been renovating our King rooms, including new beds recently so it is great to hear you enjoyed them so much! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Friendly and caring staff. Very good restaurant. Excelent TV in the room"

4
12/06/2018

We enjoyed our overnight stay at the Gran Tree mostly because the staff were couteous and friendly, restaurant and bar was very good. Jmieson Steak for dinner was outstanding. One unusual flaw was that we were given a room with poor view and carpet with a fold even though it was suposed to be a n upgrade.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us a review. I am so glad to see the staff did such a good job and you enjoyed our restaurant! I'm sorry to hear about the carpet in your room as nobody has brought this to my attention before. I was hoping you could give me a call at (406)587-5261 or email me at [email protected] so that I may learn what room you were in and fix the problem right away! I hope we get the opportunity to see you again and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Super helpful staff"

5
11/06/2018

I was here for a wedding the past week. The rate they gave us as a group was great! Anytime, I had a question the staff was more than helpful. The rooms are very nice and clean. Visited a few of the other hotels near by and the Bestwestern is by far the nicest.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Alex, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed your time with us and the staff was so helpful! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please do not hesitate to ask! Sincerely, Cassie Wiedeman

"bozeman best western"

4
07/06/2018

My request for easy access, due to a foot injury, was granted. I was greeted by a pleasant staff. I was offered complementary gift bag or points on my account. I found that the room was quiet, making it easy to sleep.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Donna, Thank you for taking the time to give us this review! I am so glad to see we were able to accommodate your needs! We pride ourselves on our customer service so it is so great to receive feedback such as yours! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Super Service"

5
31/05/2018

I have been staying at the Gran Tree for over 20 years for both business and pleasure and just when you think it couldn't get any better it does. The rooms are always clean and quiet and the service from the most friendly staff is second to none!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Mike, Thank you so much for taking the time to give us this awesome review! I am so glad to hear this kind of feedback from somebody who has been staying with us for so long! Your business is very important to us and I hope we get to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Clean and comfy"

5
31/05/2018

Good bed good room good food good drinks. What more do you want from a hotel? Was a great place to stay for a night! The hotel was genuinely nice and carin! Couldn't ask for a better place to stay when away from home!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed your time with us! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Amazing Stay!"

5
28/05/2018

Everything you need is right on the premises! The staff was friendly and accommodating. Our room was very comfortable! And to add to all of this wonderfulness, the restraunt and bar was also amazing. Great food and service!! So glad we stopped in!!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed your time with us and the staff did a good job. I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Great Place to Stay"

5
28/05/2018

This is a great hotel. It is beautiful and clean with a nice pool and Jacuzzi . The staff is friendly and helpful, and we had no problems at all. There is a great pub and grill in the same building which made dinner and drinks fun and easy.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Connie, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed your time with us and the staff did a good job! I am also glad to see you enjoyed the Club Tavern and Grill! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Great Place to stay"

5
22/05/2018

Stayed here because we had an early morning flight, This is the 4th time I stayed at this location Awesome place to stay. Great staff, nice clean rooms and convenient location. Can't beat this location. I think it's stupid that Trip Advisor make you use at least 200 characters in your description.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to see you have enjoyed staying with us and keep coming back! Your continued business is very important to us and we sincerely appreciate your feedback! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Great Again!"

5
16/05/2018

This was the second time we stayed at best Western's GranTree Inn this year. We came back, because of the great time we had the last time. The entire staff is always friendly and very helpful. We enjoyed the indoor pool and spa. And we love the food and atmosphere at the Club Tavern & Grill.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Jim, Thank you so much for taking the time to give us this awesome review! I am so glad to see you came back to see us again! We strive every day to provide the best possible customer service experience we can and when we receive feedback such as yours, it truly makes our jobs so much fun! I will be sure to share your comments with the staff and if there is anything I can do to be of assistance in the future, please let me know! Sincerely, Cassie Wiedeman Guest Services Manager

"Noisy"

4
14/05/2018

Probably the conference we attended had a lot to do with it. That being said, our first room was on the ground floor next to the atrium and it was so noisy we asked to be moved upstairs. The room was over the pool. That was pretty noisy as well, but they did efficiently close the pool down at 10:00 sharp and it helped. The rooms were a tad bit small and not overly luxurious, but they were clean and had all the requirements needed. Easier to please me than my wife.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Michael, Thank you for taking the time to give us a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am sorry to see the conference noise was so loud but I am glad to see the staff made sure to get the pool shut down on time! I hope we get the chance to see you again and if there is anything I can be of assistance with, please let me know! Sincerely, Cassie Wiedeman

"Trip fun"

5
13/05/2018

Our visit couldn't have been better! The room was one of the best that Best Western has and we were delighted with the wonderful staff, and the adjoining “club”. Our dinner and breakfast was excellent and more wonderful staff was a delight. Thank you!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Cullen, Thank you so much for taking the time to give us this wonderful review! I am so glad to see the staff did such a great job! I am also very happy to see you enjoyed the room and the restaurant so much! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Quick stop for a night"

3
12/05/2018

Needed a place to stay for a night on our way home. There was a Lightning and Thunder storm that we drove through and it was a nice place to get our from the midst of it. You can tell its an old hotel so updating would be good for this place, but for the age of the hotel the décor was nice.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Juianne, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are constantly making updates and just recently finished updating all of our king suites so if you decide to give us another shot, I would love to get you into one of these rooms so you can see the difference! Thank you for taking the time to give us a review and I hope we get the chance to show you the changes we are making! If there is anything I can help you with in the future, please don't hesitate to ask. Sincerely, Cassie Wiedeman

"Ride On!!"

4
08/05/2018

On a motorcycle trip :-) to the East Coast. We expect to use Best Western as often as possible. Thus one is motorcycle friendly and that matters to us. Bozenan is a great place in the heart of a great area.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, I want to thank you for taking the time to give us this wonderful review! I am so glad to see you enjoyed your time with us and that we could be a stop on your motorcycle trip! I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please let me know! I hope the rest of your trip goes great, safe riding! Sincerely, Cassie Wiedeman

"Convenient & Comfy"

5
07/05/2018

I stayed for a conference at the location. The meeting rooms were nice, services were excellent and the dining was delicious. I also thought the bed was very comfortable and the location very convenient and close to everything I needed.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Kelly, Thank you so much for taking the time to give us this review! I am so glad to see you enjoyed the conference space and our location! Your satisfaction is important to us and we appreciate you taking the time to let us know how things went! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Friendly & Convenient"

5
04/05/2018

We stayed here with our small dog. The front desk person was friendly, and gave us a first floor room close to the dog walking area, which is in a nice interior courtyard. There is a decent restaurant in the hotel, which was convenient for our late arrival.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Jim, Thank you so much for taking the time to give us this wonderful review! I am so glad to see the staff did a good job and you enjoyed our courtyard! We love our furry friends around here! I am also glad to see you enjoyed the Club! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Great stay"

4
03/05/2018

I stayed here for a conference that had the place fully booked. They did a great job. The room was clean, the staff were great, the restaurant is pretty solid (excellent happy hour), and I enjoyed the pool! I would stay here for work again.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello Erin, Thank you for giving us this amazing review! I am so glad to hear your stay was excellent all around! We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4065875261. Sincerely, Sierra Smith Guest Services Assistant Manager Best Western Plus GranTree Inn

"trip to Bozeman, MT"

4
02/05/2018

My stay was very nice, comfy bed, good pressure in the shower and very quiet at night, but stayed a Wed and Thursday night. I had problems with the Keirig coffee maker, probably operator error, not into technology.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us this amazing rating! I am so glad to hear you enjoyed your stay! We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4065875261. Sincerely, Sierra Smith Guest Services Assistant Manager Best Western Plus GranTree Inn

"MTEA conference"

5
30/04/2018

Rooms were up to date, clean and very comfortable. The meals that were provided were excellent. Service at the dining room/bar was exceptional. The only hangup was not being able to get checked in before noon, since our conference started at 10 am.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Dear Lynn, Thank you for leaving us this amazing review! I am so glad to hear you enjoyed the amenities of the hotel! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4065875261. Sincerely, Sierra Smith Guest Services Assistant Manager Best Western Plus GranTree Inn

"Anniversary stay"

5
26/04/2018

Excellent location to stay at! The room was clean and comfortable, the front desk staff was pleasant and was extremely good at their jobs and the hot tub in our room was incredible!! We will be staying with you again!!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Joan, Thank you so much for taking the time to give us this wonderful review! I am so glad to see the staff did such a great job and that you enjoyed the hot tub in your room! I am also very happy to see you will be coming back to see us again! If there is anything I can do to be of assistance in the future, please let me know! Sincerely, Cassie Wiedeman

"Nice Place to stay"

5
25/04/2018

We only stayed one night at the hotel but enjoyed it. They have a really nice Bar and Grill off the lobby area. It's cosy and friendly! We had a huge suite with lots of room and Comfy beds. Property is a bit older but is extremely clean. Will stay here again.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed the Club as well as the hotel! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Great Place to stay in Bozeman"

5
23/04/2018

This hotel was excellent. The staff was always friendly and informative. The room was always clean and the wifi worked perfectly. The restaurant in the hotel was very good with great service. The pool area was clean. The hotel is located close to most everything and the view was spectacular. I would definitely stay there again.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Barbie, Thank you so much for taking the time to give us this wonderful review and rating! I am so glad to see the staff did such a good job! I am also very happy to see you would stay with us again and hopeful we get the chance to see you again soon! If there is anything I can do to be of assistance in the future, please let me know! Sincerely, Cassie Wiedeman

"Good accommodations"

4
20/04/2018

The staff was excellent, very friendly and efficient. The meeting facility was clean and met all of our needs. My room was clean and spacious, with excellent amenities. The restaurant has a better than average menu and the food was good. My only complaint was they served a gluten meal when I ordered gluten-free out of necessity. After I pointed out the error, they were very quick to correct it.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Betty, Thank you for doing a review for us as well! I'm so glad the error was fixed and i'm glad you caught it! I hope we get the chance to see you again soon and if I can be of assistance in the future, please let me know! Sincerely, Cassie Wiedeman

"Excellent conference, nice rooms"

4
15/04/2018

The rooms are very nice and updated. The conference was good - only negatives were the rooms were too cold and the chairs are very uncomfortable to sit on for long periods of time. The location is okay but a little tricky to get in and out of due to the way the roads are.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, I want to thank you for taking the time to give us a review! I'm glad to see you enjoyed the rooms. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I'm sorry to see the rooms were cold and the chairs were uncomfortable. Your satisfaction is important to us and we will be using the feedback you provided to offer a better experience in the future. If there is anything I can be of assistance with, please let me know! Sincerely, Cassie Wiedeman

"Wonderful place and greatt employees"

4
14/04/2018

We have had to stay with these folks because of the hospital in Bozeman. We had surgery early the next day and stayed the day before. the Inn gave us a break in price due to the hospital stay. All areas of comfort are addressed by the staff before you get there via an online survey of needs and desires. The rooms were clean and comfortable. Parking was provided near the room. The Inn is in a convenient location. Restaurants are near and one is in the Inn itself. Stores are within walking distance (Walmart is across the street). Down town Bozeman is very near and there is a plethora of restaurants there. The Inn is pet friendly and there are places nearby that you can walk your pet. Please be sure to pick up after them. The rooms did not have any previous pet odor to them. Staff is very friendly and accommodating. Good place to stay.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Marc, Thank you so much for taking the time to give us this wonderful review! I am so glad to see the staff has done such a good job and that you have enjoyed our facilities! I hope we get the opportunity to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Bozeman vistit"

3
05/04/2018

Good hotel close to the University with an easy drive to get there. It is pet friendly which is something we are always looking for. Staff was friendly and there are sever young folks who attend the university and are willing to talk about their experiences there. Did not like the lack of a continental breakfast which really helps us with our morning schedule. The restaurant b-fast was OK and you get a 20% off coupon for 1-2 guests. A bit slow in getting us our food which made us late. We had not eaten there prior so did not know that it was slow. Over all it was a good stay.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Lisa, Oh behalf of our entire team, I would like to apologize for not exceeding your expectations. We offer a full service restaurant in order to serve breakfast, lunch, and dinner and I'm very sorry to see it took so long. We rarely receive feedback such as this and we will use it to better train the staff for the future. Please let me know if there is anything I can be of assistance with. Sincerely, Cassie Wiedeman

"We love staying here"

5
27/03/2018

We enjoyed staying here friendly staff , clean room , we choose a pool side room , Breakfast was very good we liked the casino friendly staff , location was perfect near the 7th Street exiit , all around great place to stay

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Linda, Thank you so much for taking the time to give us this awesome review! Your feedback is important to us and we use it to provide a better experience for you and future guests like you. I am so glad to see you enjoyed the staff, the location and the hotel! I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman Guest Services Manager

"Felt like luxury"

5
25/03/2018

This came at the end of a wonderful tour of Yellowstone Park in winter. Very comfortable bedroom. Excellent final meal for our group in a private room, and good breakfast before we all dispersed. Free shuttle service to the airport was great convenience.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Josquine, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed your time with us and the food was good! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Great Restaurant in Bozeman"

5
19/03/2018

Went to the GranTree for dinner and breakfast. Dinner was well done with a steak cooked just as ordered. The service was fantastic. Waitress was very helpful but not over bearing. We will return. Breakfast was a little slow but the restaurant was full. You could not ask for a better prepared breakfast. Great service with the coffee cup refilled generously. The chef made everyone at the breakfast table happy. You would be hard pressed to find better food.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Patrick, Thank you so much for taking the time to give us this awesome review on our restaurant! I am so glad to hear you enjoyed the food and service! I hope we get the opportunity to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Yellowstone Gateway"

5
15/03/2018

My wife and I stayed at the Gran Tree Inn on our way to and from Yellowstone National Park. The staff was pleasant and helpful and the rooms were clean and quiet. The hotel's restaurant is outstanding: we ate there for breakfast, lunch, and dinner and always found the menu appealing, the food well-prepared, and the service prompt and courteous. When we encountered a delay getting home due to bad weather at our destination the hotel graciously extended our stay and provided free rides to downtown Bozeman where we enjoyed our unanticipated free day. We will stay here again when we return to Bozeman.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Bruce, Thank you so much for taking the time to give us this wonderful review! I am so glad to see you enjoyed the hotel and the restaurant was so satisfactory! I'm sorry to hear about your delay in getting home but I am glad we were able to accommodate you! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Always a great place to stay!"

5
13/03/2018

As a frequent business traveler, staying at a comfortable motel is extremely important to me. The staff here is second to none- always friendly, helpful, and eager to assist when the need arises. With a nice business center, restaurant, and clean comfortable rooms- it doesn't make sense to stay anywhere else!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you very much for taking the time to give us this awesome review! I am so happy to see you enjoyed your time with us and the staff did such a good job! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Smiles from check-in"

4
09/03/2018

Outstanding service and smiling personel makes this a nice place to go back to. When we asked to be moved to a different room to get a less noisy one, it was offered easily and even trying their best to be sure to have the best solution out of the available rooms.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review! I am so glad to see the staff was able to quickly move you when you were in a room that was too noisy! I hope we get the chance to see you again soon! If there is anything I can help with in the future, please let me know! Sincerely, Cassie Wiedeman

"College Town Oasis"

5
08/03/2018

Love the convenience to the Interstate and the College. Not right downtown but close enough to not miss out on Bozeman's lively night scene. Great place to stay when you're in Town for the Kid's College events. Dining on-site makes evenings with family and friends much easier. One of my favorite Montana Conference locations. There is a lot to love in a property that keeps the solid Montana tradition of family value and hospitality close.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! We strive every day to provide the best possible customer service we can and it is comments like yours that make our jobs so much fun! I am so glad to see you enjoyed the convenience of our location as well! I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Great conference venue!"

5
08/03/2018

I have attended countless conferences at the GranTree, and my recent planning/hosting experience with them was exceptional. Seamless, easy process from booking to planning to execution. Friendly, competent staff from setup to catering to AV. They really went above and beyond to make sure all of our needs were met. Looking forward to my next opportunity to plan an event with them!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I will be sure to share your comments with the staff! I am so glad to hear things went so smoothly! If there is anything I can be of assistance with in the future, please don't hesitate to contact me directly at (406)587-5261. Sincerely, Cassie Wiedeman

"Lovely stay."

5
07/03/2018

Great staff, great room. Loved having restaurant there. Would definitely stay here again. Joined the rewards program, seems to be a good thing. Front desk staff was excellent. Clean and comfortable, all you need for a good stay.

"Noisy"

3
03/03/2018

Heater and fridge are so noisy you have to stop them to sleep. Neighbors can be heard from your room as well. Some rooms are directly on the parking place and should be avoided. Looby very noisy as well due to the restaurant. Helpful staff

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review. I am very sorry to hear the room was so noisy and was hoping you could let me know what room you were in so that we can make sure to fix any problems that may be occurring. We definitely have some room options that are a lot less noisy than others and I apologize that you did not receive one. I hope we get the opportunity to see you again so we may redeem ourselves! I am glad to see that the staff was helpful. If there is anything I can be of assistance with in the future, please don't hesitate to contact me directly at (406)587-5261. Sincerely, Cassie Wiedeman

"Great place when traveling with dogs."

5
27/02/2018

This place is a great stay with well-behaved dogs because of the reasonable pet fee and the fact there is an enclosed courtyard in which to let the dogs run and do their business. They even provide pick up bags and a trash can. Also the rooms are nice, beds are comfortable, there are microwaves and refrigerators and great wi-fi access.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this nice review! I am so glad to see you enjoyed our pet friendly establishment as well as the rooms! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Great Hotel In A Handy Place"

5
14/02/2018

We enjoyed our one night's stay at this hotel which is located on a main street into town and just off I-90. It was quiet, updated, had free parking, had a great rate, and had a great breakfast that was not free. The restaurant service was quick, the food traditional and tasty, and the parking free and right outside of the room. The hotel has more than one story and is accessible to the handicapped. The people were friendly, and helpful guiding our stay in Bozeman. We would return anytime we get the opportunity.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Robert, I want to thank you for taking the time to give us this wonderful review! I am so glad to see you enjoyed your time in the hotel and enjoyed the restaurant! I hope we get the opportunity to see you again soon and am so happy to see that you would return if given that chance! If there is anything I can do to be of assistance in the future, please let me know! Sincerely, Cassie Wiedeman

"Road trip 2018"

4
08/02/2018

Stayed at the BW and we were invited to a ducks unlimited conference at the hotel. Hotel staff was great, service very good. Rooms where clean and quiet. Breakfast was very good but service slow at the restaurant, Parking lot was clean and plenty of space available. Front desk staff were very friendly and efficient.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Frank, Thank you for taking the time to give us a review! I am glad to see the service was good. I apologize for the slow service in the restaurant as this isn't typical for us. I hope you will give us another chance to provide you with a superior customer service experience. If there is anything I can do to be of assistance, please let me know! Sincerely, Cassie Wiedeman

"Friendly staff!"

5
08/02/2018

I stopped here last minute due to weather and was warmly welcomed. The staff is so friendly and helpful! The room was comfortable and the restaurant is amazing, I recommend the California Benedict for breakfast. Will definitely stay here again :-)

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Linda, Thank you so much for taking the time to give us a review! I am so glad to hear the staff did such a good job during your time with us! I am also glad to see you enjoyed your room and the restaurant! I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Comfortable & Convenient"

5
07/02/2018

The location is perfect for getting to all parts of Bozeman easily. The staff is cheerful and eager to help in any way possible. Rooms are clean, beds are comfortable and the WiFi is reliable, not to mention easy to sign into. It only takes one step to sign in. It was also very convenient to have a restaurant/lounge and a coffee shop right in the building. Really no need to go anywhere else. Excellent facility for a conference.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Cory, Thank you so much for taking the time to give us this wonderful review! I am so glad to see you enjoyed the staff and our facility! I hope we get the opportunity to see you again soon! If there is anything I can be of assistance with in the future, please do not hesitate to ask. Sincerely, Cassie Wiedeman

"Best hotel experience of the week..."

5
04/02/2018

I stayed at this property because I was leading a seminar the next day (at the property). The two gals at the front desk, who checked me in, were extremely helpful. They were confident, responsive, and helped me find a fax I was expecting. I had several questions for them upon arrival and they were patient with me. ;-) The next day I received amazing service from two of the banquet staff: Austin and Matt. Our event is what hotels ofter refer to as "water party". Room rental with no f&b. As a result I feel like we get overlooked at a lot of hotels. But not here!!! I sincerely appreciate Austin giving me a warm and sincere welcome when I arrived at the meeting room in the morning. I hosted the same event at two other hotels that week, receiving little to no service. Austin was a breath of fresh air. I also received great service in the restaurant for breakfast. The server was attentive, the food was great, and they helped me get in and out quickly.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! I am so glad to see the service was so great during your time with us! We strive each day to provide the absolute best possible customer service and receiving feedback such as this makes our days! I will be sure to share your comments with the entire staff! I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"One night halt at Bozeman"

5
30/01/2018

A very decent hotel, well equipped spacious rooms. Extremely helpful, warm and cheerful staff. Close to city center and not very far from airport. Hotel has a nice restaurant. Very good WiFi facility.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to write us this wonderful review! I am so glad to hear you enjoyed your time with us as well as our staff! I hope we get the chance to see you again soon! If there is anything I can do to be of assistance in the future, please let me know! Sincerely, Cassie Wiedeman

"DISHONEST"

2
25/01/2018

Sales people were dishonest, lacking character and couth. Food was average, nothing special. Rooms were okay. Meeting rooms and common spec was dirty and smelled of a strange odor. Staff overall were not friendly like I was told, disappointed in the dishonesty.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, I am extremely shocked to see a review like this. We have also been having an issue with a former employee posting fake reviews online about us. We never, ever receive feedback such as this about our sales office or other staff. Every conference we have had recently, our clients have left extremely happy and have provided us with the highest of praise. We have not heard any negative feedback that even remotely sounds like this review. If you did attend a conference here and this was the impression you were given, I am extremely sorry. If you are an actual client of ours, Carl Solvie, our owner or myself would love to hear from you at (406)587-5261. Sincerely, Cassie Wiedeman

"Meeting at Best Western"

5
16/01/2018

The room was great, the front desk people were great to work with. There were multiple front desk clerks taking care of a lot of people checking in. They all did a fantastic job. the room was very clean and up to date.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! We appreciate your business and your feedback is very important to us. I am so glad to hear you enjoyed the front desk staff as well as the room! I hope we get the chance to see you again soon. If there is anything I can be of assistance with in the future, please do not hesitate to ask. Sincerely, Cassie Wiedeman

"Clean, quiet rooms, helpful staff"

5
10/01/2018

We had a wonderful stay. The staff was helpful, room was clean and quiet. The restaurant, on site, is very good. The pool was enjoyed. We used the shuttle twice, once to the Museum of the Rockies and once to the airport. The airport shuttle was at 3:45 a.m.!! The drivers were courteous and we never had to wait. Thanks so much!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Laura, Thank you so much for taking the time to give us this awesome review! I am so glad to hear the staff did such a good job and that you enjoyed your time with us! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman Guest Services Manager

"AMAZING STAY"

5
09/01/2018

I just stayed here for a wedding and not only were all the staff so helpful in all our needs during the event, I had the best sleep of my life. The beds were so comfortable. The food at the wedding as well as the Club was amazing. I would recommend this to anyone looking to do an event or just a over night stay. Very pleased!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello Melissa, Thank you for taking the time to leave us a review! I am so glad to see you enjoyed your time with us and that the staff did a great job! If there is anything I can do to be of assistance in the future, please do not hesitate to ask! Sincerely, Cassie Wiedeman

"Rude staff, horrible stay"

1
08/01/2018

The restaurant wouldn't let us use a menu for room service! Horribly rude staff. The pool was so dirty it had clumps of hair floating in it and visable dirt on the bottom, no towels were available. There was trash outside the entrances and broken fixtures in our room. Very poor maintanence.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Dear Sarah, On behalf of our entire team, I would like to apologize again for not exceeding your expectations. The menus being outdated should have been handled in a much different way. Our pool is checked for cleanliness around the clock, so I am very surprised to see it was in such bad shape. We appreciate your taking the time to provide us with your feedback and will use it to make improvements for the future. If there is anything else Carl or myself can do for you in the future, please do not hesitate to ask. Thank you, Cassie Wiedeman

"Work"

5
03/01/2018

This hotel has the most friendly staff! The restaurant is great! The workout room on top of Arby's is ok. The casino is small, but fun and service is amazing! The rooms are clean and comfortable, I love the towel decoration! Walmart is across the street, and downtown is just over a two mile walk. Ski hill is just a ten minute drive!

"Just in town for quick sleep"

3
30/12/2017

We booked the Best Western Gran Tree Inn for quick overnight stay. It was affordable and easy to find. We enjoyed dinner in their onsite restaurant. The room was clean and comfortable. Bathrooms were a little dated. Not a maker or breaker.

"Nice Hotel and Location"

5
29/12/2017

On arrival we find a very friendly staff compliment, helpful and assisting. We enjoyed our overnight stay and will stay again when passing through town. The room was clean, fresh and we received a little gift in our room. Breakfast was offered at a discount to us. We received free waters for the room.

"Great stay"

5
29/12/2017

Checked in at the last minute because the weather turned too nasty to drive home. We were thankful that a room was available with short notice, close to the holiday. What I especially liked was that the HVAC system was so QUIET! We have stayed at other properties where the fan would jolt us awake every time it kicked on.

"Really Nice Hotel/Location"

5
23/12/2017

We spent three nights here and found it to be a really convenient spot. Easy access to Oak, Main, 7th and 19th - which are the big vehicle movers in Bozeman. Access on and off 7th is kind of busy, but always seemed to get in and out okay. Restaurant/lounge is really good - great food, reasonable prices and very accommodating staff. Also an adjacent C-store/gas station - so you don't have to drive if you need snacks or a beverage. This will be out go-to stay in Bozeman in the future.

"The Customer is #1 at This Hotel"

5
19/12/2017

The shuttle service to and from the airport was top notch. the staff was helpful and knowledgable about the local area. The Shuttle service took us to and from downtown whenever we wanted. Which we were out and about on the day of check-out, they were kind enough to take our bags out of the room and begin the checkout process while we weren't even there. I feel like if there is anything you need, just call the front desk and they will go out of their way to make you happy.

"Deceitful"

1
12/12/2017

Attending meeting. A tall chick, Lori or Lauren, was rude to my coworker. She accepted no responsibility for the meeting mix ups. SHe tried to blame someone else which is so unprofessional and inexcusable.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for your experience with us. I am extremely shocked to hear of your experience with Lauren as we have never received any feedback like this before. I am wondering if you could give me, or Melissa Kostelecky, our Director of Sales a call at the hotel at (406)587-5261 so that we may have an opportunity to learn a little more about this situation. If there is anything I can be of assistance with in the future, please let me know. Sincerely, Cassie Wiedeman

"Excellent Hotel in Bozeman"

5
04/12/2017

5 Star hotel, centrally located in Bozeman, MT. Fabulous service from everyone; the check-in at reception to the Bar/restaurant! Clean and comfortable rooms. Would stay again and recommend! The entire staff seemed to delight in making my stay a good one. No request was taken lightly - they really worked hard to make the class and our leisure time pleasant and enjoyable.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Calista, Thank you so much for taking the time to write us this awesome review! I am so glad to see you enjoyed your time with us so much! I will be sure to share your comments with the staff! I hope we get the chance to see you again soon. If there is anything I can to be of assistance in the future, please let me know. Sincerely, Cassie Wiedeman

"Great Hotel"

5
30/11/2017

I really love this hotel! It is convenient to the interstate. The staff are extremely friendly and helpful and the hotel itself is very clean and comfortable. I prefer to stay here when I am in the area! Never a disappointment!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to hear you love staying with us and I hope we get the opportunity to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie

"Great hotel"

5
27/11/2017

Car broke, had to stop. Saw this hotel and just felt it was 'right'. My gut was correct. It had everything we needed without having to leave. Nice restaurant/lounge. The place was clean and comfortable. Beds were great. The boys had a pool to play in. Updated rooms and a comfy place to wait for tow truck after check out time. Thank you!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Lissa, Thank you so much for taking the time to give us this wonderful review! I am so glad to see you enjoyed our hotel so much and that it worked out well for your situation! Your feedback is very important to us and we appreciate your business. I hope we get the chance to see you again and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Just Right"

4
26/11/2017

Relaxing evening at Best Western, Bozeman. We live in the area and often go to the Pub and Grill for their great burgers and drinks. This time we stayed overnight and had a good breakfast, too. Looking forward to staying again, leaving the car (free!) and using the airport shuttle service.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us a review! We appreciate your business and value your feedback. I am so glad to hear that you are a regular in our restaurant and enjoyed your stay in the hotel! I hope we get to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Dont' miss breakfast the next morning at the restaurant"

5
14/11/2017

My wife and I love the Best Western Plus hotels. Best rewards program- hands down, as well as exceptional rooms with great amenities. With this stay they give you a discount coupon as they don't have the standard morning buffet. While a bit different from what we expected, the breakfast was legit! The hash browns were the best I've had anywhere. A great meal and they had a coffee shop stand so we didn't have to make another stop for our road caffeine. A great hotel- very clean, friendly staff and well maintained. Great job guys!

"I would stay at one of these hotels all the time"

4
11/11/2017

I would stay at one of these hotels all the time the hotel was clean and the people working were very understandable and curtious to you. I flew in and went to the wrong hotel but they were very caring and could accomodate me

"Easy access and features in Bozeman"

4
09/11/2017

This is right off I-90 in Bozeman, Montana and the property is in great shape with an attractive lobby area, a restaurant and lounge on property and good meeting facilities for business. The room and furniture were in good shape and quiet for a good nights sleep. Everything I'm looking for in a stay on the road.

"Too old and dated"

3
02/11/2017

I have stayed here before and stayed because of a seminar I attended. I wouldn't recommend it just because it is very big and even though Best Western bought it, it still needs renovation. The location is right off the interstate but with a gas station, Arby's and other hotels right on top of it, it is too cluttered to consider it relaxing. The fitness center has to be reached by crossing a parking lot and going up these stairs past the Arby's and gas station. Don't see why they can't do something better in their sprawling facility.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Albert, I am sorry to see that you did not enjoy your time with us. We do not typically receive feedback such as this and your satisfaction is important to us. Best Western doesn't own the facility but instead we are a member of Best Western, all Best Western's are independently owned. We are actually starting renovations in December of this year to bring as much as possible up to date! I hope we get the opportunity to show you these improvements after the renovations! I am sorry about the location of the fitness center, we don't have room in our building for one but the Conoco is a part of our business so instead of not having one we opted to put it there. If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Lounge is Awesome"

5
28/10/2017

Very nice hotel. Staff was excellent. Lounge is the best anywhere. Food a tad over priced but was good. This is an older hotel, but well worth it just for the lounge alone. Price was good too. If your in the bozeman area, give it a try.

"Stay at Grantree"

3
26/10/2017

The first room was like a dungeon. Couldn't find the ice bucket turned out it was in the clothes closet. We asked to move, the staff was very accommodating. The room that we moved to was not user friendly. The bench for the luggage was in what was once a closet which was located in a very ackward location. The fitness center was outside of the motel above the Arby's restaurant. In the winter this could be an issue.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, I am very sorry to see the rooms were not satisfactory during your stay. We are actually upgrading all of our King suites this December which are the rooms you were in. I hope we get the opportunity to show you these improvements. I would love the chance to make things right with you if you could give myself or Carl Solvie a call at (406)587-5261. If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Always a great experience"

5
24/10/2017

This hotel has always been a wonderful experience when I stay. The rooms are clean and the staff is caring. Having the restaurant, lounge and casino on site is a bonus. When you are tired, you do not have to drive anywhere, everything is on site!

"Sporting goods dealer show"

5
23/10/2017

2nd time coming here, was as good as last year! Great room, great service, and the bar was full and fun. Bartenders were always there to see if we needed more drinks. Airport shuttle was a BIG plus! The catering and hosted bar for our 100+ people dinner was flawless. Great place for any large business/sales meeting, plenty of room and decent prices.

"Returning to my husbands roots"

5
20/10/2017

This is a very classy hotel. No complaints. All staff were excellent and very friendly. Our room was very clean and comfortable. The bed was great and we slept like a log. Housekeeping was perfect. We will return as we have stayed there many times. Bozeman has many choices of new modern big hotels but this is our favorite. Good job guys.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Larry, We really appreciate you taking the time for the review and thank you for the kind words. It is wonderful to hear from our customers and wonderful to read that you enjoyed our hotel. We look forward to your return and thank you for your business. Sincerely, Carl Solvie

"Hotel is overpriced, customers mean nothing here"

1
18/10/2017

Staff at front desk were rude and acted like I was an imposition. Way too pricey for the outdated, smelly rooms! I asked about discounts for my friends but was told that was the best price she could offer. No help from other staff. self important was attitude of some tall blonde who was quite arrogant. NO breakfast either!!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Aaron, Thank you for bringing these issues to my attention. I am very sorry and shocked to see how the front desk staff made you feel. I can assure you this is well below the standards I hold my staff to. We never get feedback such as this and I am hoping you could give me a call at the hotel so that I may have an opportunity to make things right with you! You can reach me at (406)587-5261 or my email is [email protected] Sincerely, Cassie

"Service was very disappointing"

2
11/10/2017

We went to the bar after the game and were hard pressed to get the bartenders attention although it wasn't that busy not only did she not acknowledge our presence (4 gals) she waited on the men that came up after us. Huge pet peeve of mine and really makes me not want to come back. The next morning we decided to try the bar again for breakfast, we had a 15 minute wait so decided to go to the bar for a drink, same exact girl from the night before and exact response, which was not acknowledging us. Once we were seating we had a wonderful waiter and a great meal but poor bar service.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Shannon, I am very sorry to hear of your experience in our restaurant as we never get feedback like this! I have shared your comments with the restaurant manager so that this does not happen again to you or guests like you. If there is anything we can do to make things right with you, please give me a call at (406)587-5261. I am so glad to hear that your server did a good job! Sincerely, Cassie Wiedeman

"Disappointed in Billings BW"

3
09/10/2017

We often stay at BWs and expected more from this at the price. Breakfast was not included, which was a surprise. We would not have booked this hotel had we known. Another negative for me was that the fitness center was not attached to the hotel, rather in a separate building above a store across the parking lot. With the temperatures barely above freezing in the evening, it wasn't fun to go over there and back. Plus it wasn't an especially attractive place to be. I would not have felt comfortable there without my husband. We would not use this hotel again - something I rarely say about a BW.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Brigitte, I am very sorry to see you did not enjoy your stay with us. We are actually located in Bozeman but from your review, I know you are referring to our fitness center being located across our parking lot. I can assure you that we have cameras everywhere in order to make sure our guests using this area are safe! There are also employees working 24 hours a day downstairs in the Conoco, which is a part of our business. As for breakfast, we chose to have a full service restaurant with breakfast cooked to order. It is extremely popular with our guests and with Bozeman locals and I am sorry to see it was not satisfactory for you. If there is anything I can do to make this a better experience for you, please give me a call at (406)587-5261. Sincerely, Cassie Wiedeman

"Sir"

5
09/10/2017

I have frequently stayed at this establishment over the course of four years and although the lodging is a little over priced it is of the highest quality in this price range but that is not the reason I return. The club tavern but more importantly, Chandra. There is only one way to describe the efficiency and grace in which she handles her duties as a purveyor of cuisine and libation. The mating dance of the greater north american sage grouse. She approaches her duties with the same aggressive behavior as the grouse in rut but with gentle subtleties that it takes to win a mate ( the customer). As long as Chandra is winning over the cardio-vascular systems of both local and foreign bodies alike I shall return to spend my earnings.

"yellow stone trip"

4
08/10/2017

are over all stay was good, how ever we felt the price was high and we would have stayed another night had it been less. we continued our journey closer to our next destination a day early. the gal on check out was very helpful in answering our questions before we departed

"Don't stay, old"

1
04/10/2017

Checked in, front desk Clerk was unfriendly and rude. No breakfast, hallways stunk and were dark. Price was outrageous for a Best Western it was priced like a luxury property but accommodations were more like Super 8.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, I am very sorry to see your experience with us was not a good one. I am hoping you could give me a call at (406)587-5261 at your earliest convenience, so I may have the opportunity to make things right with you. Sincerely, Cassie Wiedeman Guest Services Manager

"Great Place to Stay"

5
03/10/2017

The Gran Tree Inn is always a great place to stay. The staff is friendly, courteous and helpful, the restaurant has a great variety of drinks and food. The rooms are clean and comfortable and it is in a great location. Close to anything and everything. You will not be disappointed with the Gran Tree Inn.

"Full service older hotel"

4
26/09/2017

Even though this is an older two story property it is kept up pretty well and has everything you could want in one spot. The hallways to the rooms were old looking but the room were bright and clean with excellent lighting, especially in the vanity area, The beds were comfortable and it was surprisingly quiet. Once you get settled in your room, then head on down to the lively bar and restaurant. The food is very good (and lots of it!) and they have nightly specials. Attached to the bar is a little casino room with slots. They actually do pay out too! Afterwards you can go to the large pool and hot tub to chill out. There is a free hotel shuttle to and from the Bozeman airport and the shuttle will also take you downtown. Everyone there way out of their way to make sure we had a great time. Now, just remember that this hotel only has one set of elevators and this is a huge rambling hotel. The lower the room number, the closer to the elevator; be sure to check before you get the long walk when you turn left and the numbers jump up to the 260's and then start going back down again! It was a great stay and we had a good breakfast (huge portions) before heading on to Yellowstone.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time with this review we sure appreciate the feedback. We are very happy to read that you enjoyed your stay with us and that you tried and enjoyed our restaurant (Club Tavern and Grill). We did renovate our corridors 3 years ago, we will continue to work on this to make it more evident, again appreciate the feedback. So glad you enjoyed the hotel and staff and look forward to your return and thank you for staying with us. Sincerely, Carl Solvie

"Comfortable, reliable"

4
26/09/2017

We have stayed many nights over the years at the BW Grantree Inn and have found it to be comfortable, reliable. Friendly staff at the desk, helpful. Solid customer service and have made excellent restaurant recommendations. The on site restaurant and bar is also very good. Very clean rooms, comfortable beds, great location near downtown Bozeman, the freeway and any shopping you may need to do. We will be back!

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, We really appreciate you taking the time for the review and thank you for the kind words. It is wonderful to read you enjoyed your stay at the GranTree. We greatly appreciate your business and hope to see you again. Sincerely, Carl Solvie

"Horrible Experience"

1
25/09/2017

Decent hotel, horrible customer service. Booked the hotel over 4 months ago for a military rate of $95 + tax per night. I self check out and come to find out they claim I booked the hotel for $165 + tax per night and that was the supposed standard military rate. I disagreed and pled my case and even tried logging into my rewards account to view my reservation which conveniently said details for this reservation are not available. Will never be staying at this place again I can understand some things but saying I booked a room for more than I know I booked it for and charging me $140+ more is unacceptable.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Jared, Thank you for your feedback concerning your recent stay with us. I am very sorry to read of the problem concerning your rate. Obviously, the error regarding your rate has greatly diminished your entire stay with us; I certainly understand your frustration. I see my front desk manager has reached out to you via email and I have personally reached out via your phone number. We look forward in remedying this error. Again, thank you for the feedback and hope to hear from you. Sincerely, Carl Solvie

"Nice place sad desk help"

4
23/09/2017

Facilities were nice, room was clean and comfortable, the staff was very friendly..... except the front desk. On checking out they charged a higher rate than the room was reserved at, without a good explanation and not so much as a thank you. It left a sour taste.

"BW Grandtree"

5
22/09/2017

Very clean room; Great customer service with all departments. Good location just off the freeway. Nice, well kept grounds & hotel. Easy location to get to areas of shopping and places of interest. We were there for a required business conference & the breaks were always supplied with coffee, water, treats. The last night of the conference we had a buffet which was very well prepared. Our dining area was set up nicely as well as the drink area & the staff was great !! We wives made American Heroes quilt tops while our husbands were in day long meetings & the staff was great in setting up our sewing room and being sure we had plenty of water & anything else we may have needed. We would definately recommend this hotel to anyone.

"great hotel"

4
18/09/2017

very good hotel, the restaurant has good food. hotel and restaurant staff are friendly, rooms are comfortable. I stay here for business as often as possible. FYI: Bozeman has many activities associated with the university so book early because you will not be able to find a room anywhere!

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Rossana, We sure appreciate you taking the time for the review. Thank you for the kind words, it is always wonderful to hear from guests that have enjoyed their stay with us. Glad to read you enjoyed our restaurant as well. Be sure to call us directly if unable to book on line. We look forward to your next visit and thank you for the business. Sincerely, Carl solvie

"Disappointed...Doesn't match high quality of other Best Western Plus hotels we've stayed in!"

2
16/09/2017

Our 1st impression came when we opened our room door to a strong 'musty-like', disgusting stench! We had traveled 100's of miles, it was late, we were tired, but it was an issue, and we probably should have requested another room. Also, when checking in night before, we were offered & requested 'express checkout' with a promise of a receipt under our door by 6:30A. We were up & ready to leave by 6:30A to make our appointment, but no receipt. Had to call desk to request again. Room itself, was deceiving, having an 'old-ish' look & feel, though outside front of building was impressive & obviously updated. It was the 1st BW Plus we've experienced that didn't include a breakfast. When we inquired, we were told that it is because they have an attached restaurant available. Since, typically breakfast is included in price, we believe this info should be revealed by staff when booking. FYI: This BW is the most 'pricey' we've stayed in, even w/discounts, AAA, etc. It was 'over the top' for what we got! Positives: Parking was great; bed was comfortable; staff was friendly.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time to provide important feedback concerning your recent stay with us. I was very pleased to see you enjoyed our service and bed, by the way our beds were recently replaced with premium mattress and box springs. I was very sorry to read of the problems you encountered. regarding the room smell, I would certainly appreciate more information on this; we do take great pride in our cleanliness, ranking in the top 20% with Best Western. Regardless I am very sorry that you encounter this and also our error with the express check out. Concerning breakfast not included, I apologize for your disappointment. FYI, we do have reservations selections available that do include breakfast. I am hoping the front desk staff offered a 20% discount for breakfast; our restaurant (Club Tavern and Grill) is a local favorite for breakfast, which is a full menu served breakfast. Thank you for staying with us, we would love another opportunity. Please feel free to contact me concerning further discussion. Sincerely, Carl Solvie

"Nice business/ conference Inn"

5
16/09/2017

The Gran Tree in Bozeman MT is a decent Inn for business or conference purposes. It has nicely sized breakout rooms, and offers all the amenities that one needs on the road. A lounge and restaurant is available onsite for critical after hours networking. It is located next to a gas station and only a few minutes from Gallatin Field airport, so topping off a rental car is easy.

"great stay"

5
14/09/2017

The beds were comfortable. The room immaculate. The check in/ out process easy. The internet great. Allowing pets for an additional $10 was reasonable. The added coupons on check in were a nice addition. The aarp discount was nice. The proximity to town was great. We were just passing through on our was to Boise. Great hotel!!

"Disappointed. Budget motel at luxury hotel prices"

2
12/09/2017

We were here for a Montana State University function and football game. Given the price, I was expecting a lot more. The furnishings and look were old (not rustic, old). The bathrooms were more like I would expect in a very low end roadside motel. Our room had a back sliding door that opened into the indoor pool area and conference area (odd placement of a pool) so there was noise from other guests and kids. Could have requested a different room but it was tolerable. The air conditioning was weak and the room stayed rather hot. No breakfast included and other oddities just made me feel like I was paying for far more than I was getting. Front desk staff were very nice and friendly until a manager came out. There was a problem with our reservation that was not their fault nor ours and simply to clear up and the front desk had it handled but the manager felt she needed to come and apparently show off for the front desk staff by being rude and trying to lecture us about the error (which we had not made). If I am wrong, I don't mind even a minor scolding but when it had nothing to do with me, her attitude and harsh words were highly inappropriate. I absolutely will not stay here if back in Bozeman. There are plenty of other hotels and some are much closer to campus.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, I'd like to thank you for providing feedback on your recent stay with us. We really appreciate the information and I apologize for your poor experience. The room you stayed in was renovated in 2014 so would like to assure we are striving to keep current, nevertheless I am sincerely sorry of your disappointment. We are planning a renovation of the west wing (November), I am certain you will enjoy these new rooms. As you noted, we do have some rooms that are poolside, the kids love them, but they are certainly not for everyone. Obviously, we should have checked with you before assigning a poolside room; very sorry about this error. Please be aware that just a small percentage of our rooms are poolside. Also, be assured that we value all our guests greatly and regarding the rude treatment, again apologies and please be assured this will not happen again. We would appreciate another opportunity, feel free to contact me for any further concerns or discussion. Sincerely, Carl Solvie

"Hotel was just OK."

3
11/09/2017

Hotel was convenient to the interstate and it had its own bar and restaurant that was very busy. The pool was in an atrium area, that was right outside of the conference rooms- very strange place for a pool because if there were meetings going on, you had to walk right through their lounge area to get to the pool. The fitness center was located outside, across the parking lot from the hotel, above an Arby's. Impossible to find on your own as there were no signs, and there was no free breakfast. I would have thought a Plus hotel would have been nicer.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Denise, Thank you for taking the time with this review, we sure appreciate the information. Very sorry about the room outside of the pool area and FYI, just a small amount of our rooms overlook the pool area. Also very sorry for the difficulty finding the fitness center in our secondary facility which is part of the hotel development. Denise we certainly hope you will give us another opportunity and please try our restaurant (Club Tavern and Grill) we are very well known locally for our breakfasts. Also we do offer a discount coupon for our hotel guests. Thank you again for the feedback and thank you for staying with us. Sincerely, Carl Solvie

"The hotel is really outdated"

3
10/09/2017

The staff are wonderful but the hotel is really outdated and no breakfast you have to go to the restaurant that is at the hotel. For the price of this hotel they should offer something for breakfast. It is in a good location for shopping.

"Edge of the city hotel"

4
09/09/2017

Lovely hotel just on the outskirts of the city. Lovely rooms and good breakfast in the morning right off the lobby. Friendly helpful staff. Montana Zoo is nearby and a lovely way to spend a morning or afternoon. Lots of flower gardens and humanly housed animals too see. As adults we loved it and we saw lots of children who loved it too.

"If you don't stay at the GranTree at least go have a fantastic meal there!!"

5
06/09/2017

So last week I went to Bozeman to see clients and hadn't stayed at the GranTree Inn for quite sometime, but I knew they had a bar/restaurant in the hotel. So I thought well this way I can meet my clients & buy them drinks & a meal. I travel a lot and since I'm a Diamond Select memeber they gave me a suite to stay in which was very spacious and the bed was extremely comfortable. So that was good, but I forgot just how good the restaurant was, I was quickly reminded when I ordered the Green Chili Chicken, it was awesome. My only problem was that they give you 2 large chicken breasts and think you should be able to eat it, believe me I tried but it was way too much. You know how it is when you love the meal, and you try to eat it because you love it and then you over eat. Well that's what happened. Then for breakfast I had the Banana Fosters French Toast which was also to die for, and Jade my waiter was just super nice. He was very polite and social, which you don't find in 21 year olds much these days. Anyway very nice hotel but they out do themselves in the food department. Do yourself a favor even if you don't stay there, go there for the food.

"Awesome hotel"

5
30/08/2017

The staff was very professional and courteous when we checked in. The hotel was right off the highway and a quick drive to get to Main Street. This hotel is very pet friendly and the charge for pets is probably the best I've seen compared to other hotels. There is even an open field of grass to take your pet to for them to run around and use the bathroom. The rooms were quite comfortable as well. I would definitely stay here again.

GranTree, Front Office Manager at Best Western Plus GranTree Inn, responded to this review
Hello Matthew, Thank you for staying with us! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4065875261. Sincerely, Sierra Smith Guest Services Assistant Manager

"College day"

4
30/08/2017

Dropped off my daughter for MSU. Helped her get set up in her dorm. Took in the area first time to Bozman. Hopefully we will staying at the GranTree Inn on are visits to see are daughter and some football games.

"Fun Stay"

4
29/08/2017

We really enjoyed our stay and felt we were treated extremely well by the woman at the check-in counter. She was pleasant to talk to and very patient with us during our check-in process. We will be using Best Western Motels in the future for both business and pleasure.

"Great suite for family"

5
24/08/2017

Great location, very close to airport and easy to find. Spacious rooms, very clean, whirlpool tub really appreciated after a long trip . Check in/ out very easy. Perfect for a family of 4. Would recommend and return.

"Great Stay in Bozman, MT"

5
21/08/2017

Looked all over for an acceptable place to stay late at night with my wife and three kids. Bozeman, MT BW was great, quick and efficient in getting us into a great room. The overall experience was wonderful and if ever in Bozeman again will most definitely stay there. The BW had easy access to I90 which made our trip very easy.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Daniel, It is wonderful to read that you enjoyed our hotel, your feedback is like music to our ears. Thank you for taking the time for the review and thank you for staying with us. Sincerely, Carl Solvie

"Most Relaxing"

5
20/08/2017

This property has the most comfortable beds. We were able to get a full night of much needed rest. The staff was very helpful. The on site restaurant had many choices all within a good$$ . Close to other amenities and easy highway access

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Paula, Thank you for taking the time with your review of our hotel. We appreciate the information and we are so very happy you enjoyed the GranTree. Also wonderful to hear you enjoyed our restaurant (Club Tavern and Grill). Thanks you for staying with us and hope to see you again. Sincerely, Carl Solvie

"Bozeman Best Western"

4
18/08/2017

Disappointed that only a restaurant was available at a discount instead of the usual Best Western complimentary breakfasts. The restaurant was a bar/restaurant combination with minimal options. The hotel itself was very nice and well kept as well as quiet.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Robert, We sure appreciate hearing from you, thank you for the review. It is wonderful to read you enjoyed our hotel. We do of course provide a full service restaurant (Club Tavern and Grill) which is a local favorite for our breakfasts. I am sorry at your disappointment with not having the complimentary breakfast as our hopes are to exceed guest expectations. Just so you know we do have rate plans available that do include a free served breakfast. Thank you so much for staying with us and hope to see you again. Sincerely, Carl solvie

"Nice, clean, quiet room in Bozeman"

4
16/08/2017

The room was complete with all amenities: refrigerator, microwave, Keurig coffee maker, wifi, etc. It was clean and very comfortable, but summertime price is expensive in Bozeman. Easy access on and off interstate, but the room was quiet. Also, conveniently located to shopping, dining and activities in the Bozeman area.

"Great trip!"

5
15/08/2017

We stayed here on our way to Yellowstone and it turned out to be a great location for our families. The kids loved the rooms right off the pools, as did the parents. It was great for group travel and the staff was very helpful.

"An enjoyable stay."

5
14/08/2017

We stayed for two nights while enjoying out time around Yellowstone Park.... a very comfortable suite with all we needed provided. Food was excellent in the restaurant and the breakfast was incredible. Laundry facilities very convenient and easy to use.

"Flexible and convenient"

4
13/08/2017

10 mins from Bozeman airport, perfect place to stay after arriving with a long delay - locally managed, locally operate and smartly flexible when booking in a middle of night: front desk person was able to offer a good rate, thing none of other hotels around was able to do, either due to central reservation platforms or poorer service. Otherwise, all as expected, clean and comfortable !

"Excellent facility"

5
12/08/2017

Very nice facility. Front desk staff was great, room spotless and comfortable, will definitely stay here again if I go through. Only minor issue was it took many tries to log on to internet, but then it worked fine. Also the outlets on the bedside lamp didn't work, and apparently they are powered by a wall switch - a label indicating that would be helpful. However, it was a great stay, and I'd sure stay there again.

"Definitely The Top Best Western I've Stayed In"

4
08/08/2017

Hotel is very pleasant inside and out. Our room was excellent. We arrived early and front desk staff were very accommodating. They warned us that the only room available was upstairs a ways from the elevator. I said ok and it was but fair warning for future guests, ask fog something on 1st floor or near elevator. They only have one and layout is a U with elevator at top of one side. Our room was at the other. It was still worth it to get in 3 hours early of course

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Sandie, Thank you for taking the time with this review. It is good to hear from you and so wonderful to read you enjoyed our hotel. Thank you for staying with us and hope to see you again. Sincerely, Carl Solvie

"Yellowstone NP Gateway"

4
06/08/2017

Traveling through from Billings to Boise we had to use a large # of points for a Rewards Night. Clearly this is because this is a northern gateway to Yellowstone NP and during tourist season, you will pay a premium (I'm sure at all hotels in the Bozeman area). Since we are loyal to BW, we stayed anyway. Clean room and comfortable bed!

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, Thank you for taking he time for this review. We sure appreciate your loyalty to Best Western and thank you for staying at the GranTree. It is great to hear you enjoyed your stay with us and hope we'll see you again. Let us know if we can do anything to make your stay more comfortable next time and rates in the Bozeman area have a tendency to go down after August. Sincerely, Carl Solvie

"The BEST hotel I've ever stayed at"

5
28/07/2017

I have stayed at a lot of other hotels over the past year and this hotel has really outdone itself! Definitely blown out of the water. It was the vacation me and my boyfriend needed. It was our anniversary and couldn't have asked for anything better than what we got! Thank you Best Western we will definitely be seeing you in the future!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Eleanor, Thank you so much for taking the time to give us this awesome review! We strive every day to provide the best possible customer service and it is feedback such as this that makes our jobs so much fun! I am so glad to hear that you will be back to see us again and if there is anything I can do to be of assistance, please let me know! Sincerely, Cassie Wiedeman

"Bozeman, MT BW so-so."

3
21/07/2017

Bozeman BW ... could not get a fresh pot of coffee in the lobby. Did have it in the room which wasn't very hot nor good. Rooms had not been updated in sometime. No complementary breakfast. Staff was very nice. Won't stay here again.

"All in one"

3
21/07/2017

First time staying at this location. The hotel appeared to be fairly updated and the front desk staff was very welcoming. The food at the restaurant was really exceptional. And open till 10pm. Would've been nice gonna be the food served later but none the less it was good. Room was clean except for the lip liner makeup that we found in the safe when we went to use it. The bed was comfortable. The pool looked very nice and indoors but unfortunately also closed at 10 and we had a late arrival. Besides the lip liner in the room the room was good. The only issue was the casino attendant. She seemed very cranky and not happy to be at work. We would stay at this hotel again.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Natasha, I am sorry to hear about your recent experience in our casino. Could you me email me ([email protected]) giving me more information concerning the casino, maybe a date? I would like to address the situation to ensure that other guests do not have a similar experience. Thank you for taking to time to write a review. I hope to hear from you soon. Regards, Arkinda Mickelson Food and Beverage Manager The Club Tavern & Grill Casino 1325 N 7th Bozeman, MT. 59715 [email protected] 406-556-6212

"A nice stay in a fairly simple hotel."

3
21/07/2017

Best western in Bozeman is simple but has the amenities for a short stay with a TV and a great breakfast, Comfy beds and a spacious room. Staff were helpful and welcoming addressing our problems and needs. Overall a very good stay.

"Very Nice"

4
20/07/2017

Travelers dream, right off freeway....has station next door...great restaurants in-house. Comfortable, big rooms, with refrig and microwaves in the rooms. Great restraint good menu, meat entrees, such as burgers had a choice of either beef or bison.

"Great!"

5
16/07/2017

I was extremely pleased and impressed by the cleanliness of the room. Everything sparkled. For the price it should include breakfast. The Wi-Fi strength is great. All the staff was friendly and welcoming. I would definitely be back if I ever needed to stay in Bozeman again.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, We really appreciate your feedback, it is wonderful to read you enjoyed your stay with us. Thank you for staying with us and hope to see you again. Sincerely, Carl Solvie

"Enjoyed the stay!"

5
13/07/2017

Room was very clean. Bed was comfortable. Staff was very helpful. Used laundry facilities, which were also very clean and easy to use. Would be very happy to spend another night or even several more nights here!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello Kris, Thank you so much for taking the time to give us this awesome review! I am so glad to hear your stay was a comfortable one and the staff was so helpful! Your business is very important to us and I hope we get the opportunity to see you again! If there is anything I can do to be of assistance in the future, please let me know! Sincerely, Cassie Wiedeman

"Nice Place"

4
10/07/2017

Room was decent size, in a good location with good parking. Bed was very comfy. A/C was a little persnickety - seemed to shut itself off at 3 am and not cool again until 7. Almost seemed programmed to do so - both husband and I woke up warm - couldn't get the a/c to stay running no matter what - but it kicked back in at 7am. Guess we had it as cold as they wanted it to go :). Nice laundry room facilities thought out well with a small lounge area near the machines. Indoor pool which the kids seemed to love. On site restaurant was very very good, with attentive staff. I am sure locals eat here - I would. All the staff seemed engaged and genuine - including the cleaning staff.The furniture was leather (like) so dog wouldn't get too much hair on it. It shows these folks care about the detail. This is a really run outfit in a beautiful town. Would stay here again.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team here at the GranTree, we would like to thank you for taking the time to give us this review! We have been replacing all of our beds so I am so glad to hear you enjoyed it! I am sorry to hear about the A/C, it is set to keep itself at the temperature it is set to, so it shouldn't have turned itself off, I am wondering if there is anyway you could give us a call at (406)587-5261or send me an email at [email protected], so that we may have the opportunity to check into it! I am so glad you enjoyed your time here with us and will be sure to share your wonderful comments with the staff! I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Consistently great service"

5
10/07/2017

Have spent probably 150 nights here over the years, have traveled the world over 2.5 million miles. Gran Tree Bozeman has provided tremendous value and service 100% of the time. Staff always makes eye contact, focuses on you the customer, goes to excess to insure the customers needs are met. Lounge/Restaurant great food and service, clean and comfortable rooms. 5 star service, 3 star price. My only complaint is that the hotel is often booked solid, a testament to its excellence.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for writing us this wonderful review! It truly is so nice to see your feedback! We hope we get the chance to see you again very soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"nice place to rest and relax"

5
10/07/2017

The Gran Tree is always a relaxed atmosphere and allows everyone to sit back and relax in the lounge, casino, or at poolside. Business center is easily accessible and useful. Rooms are comfortable and the staff and service is always exemplary.

GranTree, Front Office Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to hear your stay was so relaxing! We are very grateful for your business and hope we get the opportunity to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Family Road Trip"

5
07/07/2017

Appreciated that the hotel allowed pets. Staff were super friendly; they let us know about 4th of July fireworks show from the outside patio where we ate and enjoyed the show. The beds, comforter and pillows were comfortable and the room was clean.

"Best Western Excellent"

4
05/07/2017

This is an excellent place to stay, but they do not provide free breakfast, as do the other Best Westerns. The place was very clean, and the quality room was excellent. My family and I really enjoyed being there. Best Western is the place to stay when vacationing.

"Nice place"

5
04/07/2017

Stopped at the Grantree Inn after a long day of driving. Pleasantly surprised that my points from staying at Best Westerns in the past didn't expire. It's been a while. The motel was cheaper than the Quality Inn we had stayed at the previous night and much nicer. We ate in The Club (the motel's restaurant) and loved it. Great food and nice waitstaff.

"friendly"

4
02/07/2017

Not happy about being stranded but hotel was nice and staff were friendly and accommodating. Room locations were a bit difficult. My room was not close to elevator. Bar and restaurant was busy with both locals and visitors. Very reasonable prices.

"Quality hotel"

5
30/06/2017

This is definitely a quality hotel in Bozeman. friendly staff, comfortable room. Both a restaurant and bar/lounge in the hotel. Good location. Pool and spa were convenient and well used by many guests. Great place for leisure travelers and it also has conference facilities for business.

GranTree, Front Office Manager at Best Western Plus GranTree Inn, responded to this review
Hi Jane, Thank you so much for taking the time to give us this review! We hope we will get the opportunity to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Great place to stay"

5
26/06/2017

Clean and comfortable. Friendly, helpful staff. Nice restaurant and bar in the hotel. Many other restaurant choices in the area. Love the coffee bar too. This hotel is quiet even though it is close to Interstate and a busy street.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, Thank you very much for taking the time to fill out the review. We sure appreciate your comments. We are very happy to read that you enjoyed our hotel, restaurant (Club Tavern & Grill) and City Brew coffee bar. Again, thank you for the kind words and thank you for staying with us. Sincerely, Carl Solvie

"Pleasant stay"

4
26/06/2017

Overall, it was a nice place to stay. Clean rooms, friendly staff and good food. I usually don't sleep will in a motel bed but these were comfortable and I slept well. The motel is in a good location in Bozeman, close to restaurants and the interstate.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Linda, Thank you for taking the time with the review. We are very happy you enjoyed the hotel and our restaurant. Also nice to hear you liked our beds, as we recently replaced our beds with Simmons Beauty Rest. Thank you for staying with us and hope to see you again. Sincerely, Carl Solvie

"Great stay"

5
25/06/2017

Great restaurant- super professional staff .everything in one spot. Enjoyed the Tap Grill atmosphere. Will stay there next time out west. Booking was fast and easy. The tenderloin steak was perfectly cooked

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Claudia, Thank you for taking the time with the evaluation. We appreciate the kind words; so happy that you enjoyed our hotel and restaurant (Club Tavern and Grill). Thank you very much for staying with us. Sincerely, Carl Solvie

"A Welcoming stay"

5
22/06/2017

Staff were friendly, informative, always smiling and helpful. The restaurant and bar provided a good range of choices at affordable prices. The shuttle provided a most welcome service. The room was clean and comfortable.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Sue, We really appreciate your feedback and the kind words. It is always great to hear from our guests. Thank you for your business and hope to see you again. Sincerely, Carl Solvie

"Awesome place"

5
22/06/2017

Will definitely stay again. Staff was very very helpful. Rooms and beds were outstanding. Pet area was clean we felt safe to let Our children(dogs) enter the zone without worries. Don't pass this place up if you are in this area .

"Very crowded."

4
21/06/2017

The room and service was great but there was so much extra going on there were no parking places. We were very disappointed to find out the didn't have a free breakfast. As much as the room cost you would think they could feed us.

"Nice King Room Suite with recliner"

4
21/06/2017

I stayed for a few nights in a King Bed suite with a recliner. It was a nice spacious room with free wifi. The hotel is located in a town that is surrounded by a beautiful view of mountains. The one thing I did not care for was that the window faced in toward the indoor pool and sauna area. I could hear all the conversations taking place. It was distracting and I would have a view of the outside. There is a restaurant there to eat but no continental breakfast. Staff were very friendly and helpful.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, We really appreciate the feedback provided and thank you very much or staying with us. It is our goal to exceed our guest expectations, glad to hear you enjoyed the hotel and the area. Sorry that you did not care for your room location. We do have rooms that do over-look the pool area, but the vast majority of our rooms do not. We sure look forward in serving you again and thanks again for staying with us. Sincerely, Carl Solvie

"Very Dissatisfied at the Best Western (Plus) GranTree Inn, Bozeman, Montana"

3
21/06/2017

We stayed at this motel because of the weather, (rainstorm) if the weather wasn't a factor we wouldn't have stopped. But being in the BW club we stopped here, totally dissatisfied due to hard beds & breakfast not included in room stay, could have stayed at the Holiday Inn which has a breakfast...We thought that the (Plus) in the name of this motel would have included some (Pluses). However the only (Plus) there was, was the (Plus) in the cost...Not likely to stay in the Best Western (Plus) Motels again....We would REALLY like to know what the (Plus) is, or is it just slogan??? If it is just a slogan, then your ad men need to go back to the drawing board...

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, We sure appreciate you taking the time to provide valuable feedback. It is our goal to exceed expectations, we are very sorry we missed the mark on your recent stay. Our hotel does have a full service, full menu in house restaurant (Club Tavern & Grill), we are well known for our excellent breakfasts. Again, we are sorry that breakfast did not come with your room and just FYI we have rate plans available that does include breakfast. Also, very sorry you did not care for our beds, understanding how frustrating a bed can be. I would like to mention we recently replaced our beds with a high-quality product, but understand that beds are a very personal preference. It is our hope you will give us another opportunity with a rate plan that does provide breakfast, we are sure you will enjoy our restaurant. In addition, we can certainly provide additional cushion to our mattress. Again, sorry for the problems and thank you for your business. Sincerely, Carl Solvie

"Love the attitude of staff!"

5
14/06/2017

The staff at this hotel make such a huge difference as to why I will only stay here in the future. They took the time to answer my questions and made sure I was happy with my stay. Things have greatly improved over the last 3 years.

"Vibration and Humming"

2
13/06/2017

There was a terrible vibration and a humming sound every 5 to 10 minutes from the heating/cooling unit on the roof. The wall and vanity vibrate. The hotel was full so we were told there was nothing they could do. We slept with the TV on to try to cover the noise. Access into hotel is difficult. Not a pleasant stay.

"Nice staff, clean rooms, just not very convenient"

3
13/06/2017

The staff was friendly and helpful and the rooms were clean. It is great in the way that it is close to the interstate, near walmart, and has its own restaurant. However, if you are looking for a "normal" hotel experience with complimentary breakfast and coffee/tea bar and accessible workout room, close to downtown, this hotel is not for you. (workout room is across parking lot in gas station building and parking lot is a little hard to maneuver.) I would stay here again if I had a free room with points, but if I had to pay, I would probably stay somewhere with a breakfast and cleaner pool. It just depends on what you want in a hotel. Like I said, great staff and clean rooms!

"warm"

4
07/06/2017

Fast and very welcoming check in, all the staff are friendly and well informed, rooms are clean and well equipped, price is a good comparison to others in the same area, th meals are outstanding and service is tops

"Don't do it."

1
06/06/2017

Old, worn mote right by interstatel Ants in room. OK staff. Restaurants in lobby so NOTHING is free. Stay at a normal mid range newer motel like a Holiday Inn Express or a Hampton for a much better value and stay.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Bruce, I want to thank you for the feedback you have provided and sorry for your dissatisfied with our hotel. Also, we do have a package available that does include breakfast that can be found on line. We hope you will give us another opportunity our restaurant “Club Tavern and Grill” is a local favorite, we are sure you would enjoy our full menu featuring our own special recipes. We are sorry you did not enjoy our remodel , as our facility has been entirely refurbished over the last five years. Also, thank you for the feedback on the ants; we do have an exterior courtyard adjacent to the guest rooms where we found the source of the problem. Please be assured this has been remedied. Thank you so much for your business and hope you will give us another opportunity. Sincerely, Carl Solvie

"Amazing Property with Excellent Customer Service"

5
06/06/2017

I love returning to this property as it is always consistent in service and quality. The shuttle service is a great amenity as is the pool area. The on property restaurant has a great happy hour and great food.

"Nice accomodations"

5
01/06/2017

We enjoyed our stay at GranTree very much. Our room was up-to-date and very comfortable. We found the restaurant handy with big portions and fair prices. We enjoyed breakfast and dinner. City Brew specialty coffees are available. We enjoyed happy hour in the lounge. All of the employees were friendly and helpful. It was so nice to have such nice accomodations under one roof. The price was reasonable. We will return.

"Best sleep and service"

5
30/05/2017

Stayed here for one night after long day of traveling - king room, quiet, comfortable, clean and really comfortable beds and shower. Had more amenities than we used. Highly recommend staying here. Excellent breakfast. Location is great. Nice restaurant/pub atmosphere. Everyone very friendly and welcoming. Gas station next door.

"We were visiting from Portland, OR to spend time with our son who attends MSU!"

5
29/05/2017

Great place, very friendly staff, quiet rooms, lots of amenities, restaurant on site, comfortable beds, and excellent house keeping services. Loved the Keurig in the room! The pool and hot tub are a nice touch and we noticed that pets are allowed for those who need it.

"Little Comfort Afforded"

2
29/05/2017

Very poor accommodations due to noise from animals and not addressing the problem by manager and a lack luster response on check out. The cooler switched on and off no matter what I did and only one HBO channel to watch.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Cheryl, We really appreciate the information you have provided us and thank you for your recent business. I was very sorry to read of the problems you encountered. We do have a policy where pets are not allowed to be in guest rooms unattended or cause any disturbances, we are very sorry we did not react to the problem in a timely manner. Also, very sorry the refrigerator was cycling, we will certainly address this and lastly thank you for your input on our HBO selection. It is our sincere hope that you will give us another opportunity, as we are sure your expectations will be exceeded. Feel free to contact me for further follow- up. Sincerely, Carl Solvie Managing Partner Best Western Plus GranTree Inn 1325 N 7th Ave Bozeman, MT 59718 Phone(406)556-6202 Fax (406)587-9437

"Not the best of 14 nights of BW stays"

2
28/05/2017

The room itself was okay but we wanted to open the window to freshen the air and it was almost impossible. Fan/Air Conditioner noisy. The hallways were very dark, dingy and poor lighting. The in-house restaurant had 12 TV's blaring from all directions. We left after two minutes so had to drive to another. Free drink tickets unused. The price of the room did not include breakfast. Same price on 14 other BW and all included breakfast. We would not go out of our way to stay there again. Front desk staff asked if we wanted points or gift bag. We didn't get either. She didn't know if we received senior discount and seemed indifferent. Need towel rack by sink. Strange floor plan.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, Thank you for your valuable feedback, we sure appreciate the information. I am very sorry to read that we did not meet your expectations. We will strive to do better. I would like to mention that we do have security bars in our windows that limit how wide the windows will open, these bars can be easily removed. Also, the corridors including the lighting are newly renovated, we will note the need for increased lighting. I am very sorry to hear the TV's in our sports bar ( Club Tavern and Grill) were blaring, that certainly is not our norm; generally we only put championship matches on our surround sound system. We do have an in house restaurant and there is a package available that includes breakfast. We sure hope you will give us another opportunity and please give our restaurant a try, we are sure you will enjoy the experience. Again, very sorry for the problems and appreciate the feedback. Sincerely, Carl Solvie

"Great hotel"

5
23/05/2017

Stayed two nights for conference, older hotel but nicely updated. Room comfortable and clean. Only negative is that there is one elevator and the rooms upstairs are separated by the pool area..so is a long haul from the elevator. There are lots of doors and stairways to use that are closer if you can haul your suitcase up a staircase, but otherwise need to request a room downstairs or close to the elevator if mobility is a problem. Convenient to gas stations, restaurant on site, Arby's next door right off the interstate

"Average hotel"

3
21/05/2017

We stayed here in Bozeman after a long drive from Washington state on our way to Yellowstone. The hotel is average not super spectacular and not bad. We were a family of four adults traveling. We are rating it based on a couple different things. The fitness room which my husband and son wanted to use is in a unique place above the convenience store which is across the parking lot. There is a restaurant and bar as part of the hotel which we did not use. They do supply coffee in the lobby but there is no complementary breakfast. The rooms were comfortable.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, Thank you for providing feedback on your recent stay. We appreciate your business and hope you will try us again. Also, I would like to make you aware we have a variety of room types including spacious king suites. Our Club Tavern and Grill is a upscale sports bar a local favorite, which also features our City Brew coffee shop. Sincerely, Carl Solvie

"Good Location"

3
19/05/2017

Right off of I 90 and within a mile of major shopping area and drive thru Starbucks and the AAA travel offices. A restaurant/ bar is attached to hotel lobby making it easy for weary and/ or hungry visitors. I am a huge fan of Best Western hotels and book in this chain often when traveling. That being said, I was unhappy with my experience here. I was upgraded to a suite without consulting me so when I arrived very tired from a 14 hour drive the room I requested and needed with two beds was not available. I had booked six weeks in advance and was traveling with a disabled female friend so really needed two beds. The solution was to sleep on sleeper sofa which I declined to do. I asked again to be placed in room with two beds. The best they could offer was a rollaway which was just as uncomfortable as a sleeper sofa for a senior citizen but that is what I had so my disabled friend could have a regular bed. I understand they thought they were being generous with the upgrade but if a person books a room requesting two beds there is generally a good reason for request Overall, the place is quiet with a fair price and great location

GranTree, Front Office Manager at Best Western Plus GranTree Inn, responded to this review
Hi Leslie, I am very sorry about the upgrade you received, it is not typical that we upgrade from a double queen as guests who book that room type usually need it! On behalf of our entire team and the employee who upgraded you specifically, we apologize! If there is anything I can do for you beyond the points, please let me know! Sincerely, Cassie Wiedeman

"College Graduation"

5
18/05/2017

Great location. Just off interstate. transportation to college provided. Signage is a bit hard to spot with competing businesses nearby. Access is a bit hard from 7th Street. Access to restaurant and pool area is convenient.

GranTree, Front Office Manager at Best Western Plus GranTree Inn, responded to this review
Dear guest, Thank you so much for taking the time to write us this review! I am glad the location and shuttle services worked out for you! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Great Customer Service"

5
15/05/2017

Wasn't able to make it to hotel for our stay. Got caught in traffic in Colorado and was pushing midnight in Casper when I called the hotel to cancel. Had a prepaid reservation. Worked with the hotel owner who refunded my hotel stay. Very happy with customer service!

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Bryan, We sure appreciate the positive feedback, thanks for taking the time. We were certainly happy to help out and hope to see you at the GranTree on your travels. Sincerely, Carl Solvie

"Great stay"

4
11/05/2017

Location was good for our needs. Room was clean and comfortable and the staff was very friendly and accommodating. I would definitely stay there again if I happened to be in the Bozeman, Montana area.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, Thank you so much for staying with us and we really appreciate the kind words. Hope you had an opportunity to try our restaurant " Club Tavern and Grill" . We look forward in serving you once again. Sincerely, Carl solvie

"Not what I would have hoped for from Best Western"

2
02/05/2017

I went to this hotel for a conference through my work. We stayed here due the conference. I wish we hadn't. The staff were not helpful and made us feel like they were doing us a favor if we asked for anything. The rooms were only so so. Considering the price they should have been much nicer. I cannot recommend this hotel at all. Best Western is a brand I thought I could trust, not in Bozeman, and now I will really consider staying at other Best Westerns.

GranTree, Front Office Manager at Best Western Plus GranTree Inn, responded to this review
Hi Sue, I am very sorry and extremely shocked to hear about the experience you had here at our hotel. This is not something we ever hear so I would really like the opportunity to speak with you about all of this! If you could please give myself or Carl Solvie, our General Manager, a call next week sometime, we would really appreciate that! I hope we get another chance to show you that this is not normal for us! Sincerely, Cassie Wiedeman

"Not what I expected"

5
01/05/2017

I haven't stayed at a Best Western in over 10 years due to the lack of quality and service I experienced on several occasions. That has changed with this hotel in Bozeman. I don't know if this is the lone exception now, but I was extremely impressed. The staff were exceptional, their restaurant was exceptional and just about everything they had control of was impressive. The rooms were clean, nice and upgraded although limited by the older structure. I look forward to my next opportunity to go back.

"Amazing Property with great location"

5
26/04/2017

Everything from the arrival process to the restaurant is top notch! The Hotel is very clean and well maintained as well. Every interaction I had with staff was very friendly as well. The in house restaurant is amazing with a great happy hour! The owners and management of this hotel should be very proud.

GranTree, Front Office Manager at Best Western Plus GranTree Inn, responded to this review
Hi James, Thank you so much for taking the time to write us this wonderful review! I am so happy to see how great your stay was! It is guests like you that make our jobs so rewarding! I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

"Great hotel will stay again!"

5
24/04/2017

Great hotel stay, room clean well appointed, everything we needed. Would be nice if they would eventually move to plug ins on the night stands, would definitely be a plus. TV lags between channels, kind of odd, and thermostat said 66 degrees felt like 76 degrees. That being said, these are small things that are hardly a blip on the radar. Room is clean and bed was comfortable, nicely done.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, It was wonderful to read of your experience at the GranTree. Thank you very much for your feedback and your business. Sincerely, Carl Solvie

"Traveling "

4
23/04/2017

When I can get a room I usually stay at the Grantree ....semi parking is so so ...it's got a couple of places to eat close by or just eat at the restaurant in the hotel....maybe they could update the menu a bit every once in awhile....because sometimes a BLT sounds pretty good after a long day

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Shane, Thank you so much for taking the time with the survey and thank you for your business. We do have a BLT on the lunch menu, and have plans for a menu refresh in May, thanks again for mentioning our food. The Club Tavern and Grill is a local favorite and happy you enjoy our hotel and restaurant. Also, often our truck drivers use the area immediatley adjacent to the Arby's drive thu for truck parking. Hope to see you again. Sincerely, Carl Solvie

"Attentive and pleasant staff"

4
22/04/2017

I stayed at the BW Grantree for a conference. I found all staff, from housekeeping to desk and other support staff, to be friendly and attentive. The room was large, with a fridge and microwave, as well as a safe. There is also a huge flat screen TV, a comfortable chair and ottoman, and plenty of lighting. The sink/vanity area looked updated, with shelves beneath to stash my stuff to keep the top uncluttered. The tub/shower and toilet area (in a separate room from the vanity) didn't look as updated, but was clean. I didn't take advantage of the restaurant/bar this trip, but it is nice to have one on site. One issue I had was with the keurig coffee maker. I tried to use it to heat water for tea, but the water kept coming out brown. The coffee residue needs to be cleaned out periodically. Otherwise, it was a pleasant stay and I would stay here again.

"Great Stay"

5
21/04/2017

We had our 2017 convention booked here. My room was a king suite at the end of the hall, was very quiet and roomy. I was given discount coupons for the coffee bar and grill located in the lobby. I enjoyed lunch and dinner at the grill Nice menu items to choose from Both were great. Will stay again.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Kathy, We really appreciate you taking some time for the survey and thank you for the kind words. It is truly very rewarding to hear our customers enjoyed our hotel. Thank you for your business and hope to see you again. Sincerely, Carl Solvie

"Best Western Plus Disappoints"

3
17/04/2017

This Best Western hotel is a large Best Western -- it has a bar/lounge, restaurant and casino attached, plus banquet facilities, etc. The rooms are standard, however, and breakfast is NOT included in the room price, which is very disappointing because most Best Western hotels include a complimentary breakfast, some better than others -- so convenient in the morning. For the price of the rooms at this hotel (expensive), breakfast SHOULD be included!

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time with the feedback you have provided. We will use this information to improve our service. Thank you as well for staying with us, we appreciate your business. Regarding the rooms; FYI we do have a great assortment of guest rooms that vary in size and amenities. Also, I did see your comments on our breakfast; we do have booking code that does include a breakfast. The Club Tavern and Grill is a local favorite with a reputation as the place to go in Bozeman for breakfast, I hope you'll try the "Club" on your next visit. Again thank you for your business and feedback. Sincerely, Carl Solvie Owner

"Excellent pet friendly hotel with many amenities"

5
15/04/2017

This is a very clean, well staffed, pet friendly hotel. It has a bar and restaurant, so it is nice to be able to stay in for a meal if you want to. Very good value for the amenities available. Our only criticism is that the entrance to the hotel is congested and confusing (a Bozeman city issue and not the fault of the hotel.)

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Carolyn, That you for taking the time to share your experience and thank you for your kind words. We appreciate you business and hope to see you again. Sincerely, Carl Solvie Owner

"Nice Rooms & Pet Friendly"

4
07/04/2017

The room was great. The Muddled Margarita was fantastic. If you are coming with a group, DO NOT MAKE YOUR RESERVATION THROUGH EXPEDIA. You will get a better hotel rate going directly to the hotel. GO Bobcats!

GranTree, Front Office Manager at BEST WESTERN PLUS GranTree Inn, responded to this review
Hi Martin, Thank you so much for taking the time to give us this review! We truly appreciate your business and hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Very nice place"

5
06/04/2017

The Best Western Gran Tree in Bozeman, is a very nice place to stay. Nice big clean rooms and a very happening lounge/restaurant. Lots of parking and located not far from downtown. Still lots of other amenities close by.

"Perfect locaiton and great staff!"

5
03/04/2017

We stayed at the Gran Tree over the weekend because we were in town for my husband's senior Olympic hockey tournament. This is a great place to stay. It's only a mile from the rink and easy walking distance. The staff are very accommodating. The Tavern Restaurant was great service and food. The building is well maintained. Beds are comfortable and room is quiet. perfect stay!

GranTree, Front Office Manager at BEST WESTERN PLUS GranTree Inn, responded to this review
Hello Betsy, Thank you so much for taking the time to write this wonderful review! We strive for excellent customer service every day and it is guests like you that make it so rewarding for us! I will be sure to share your kind words with the rest of the staff! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

"Great place to stay"

5
31/03/2017

I was there for two conferences, one in Oct. and one in Feb. The hotel has awesome views of the mountains. It's close to restaurants, shopping and Museum of Rockies. Our room was clean and comfortable. The staff was friendly and helpful

"Good choice."

4
28/03/2017

Located right off I-90 at the N 7th Ave exit it is convenient if you are passing through. It is about 3/4 mile into downtown but they do run a free shuttle into town and also to Bozeman airport which is why we had chosen the hotel after a tour to Yellowstone. We had a king room which was really nice. Nothing to complain about. Clean well furnished. Large TV. Very comfortable arm chair and foot rest and a side table). Desk with chair. Two places where we could put our suitcases (seldom see that). Fridge, small microwave, large safe deposit box (good for lap top, DSLR camera and some lenses). Plenty of electric sockets at the desk and on one side of the bed. Sink is separated from shower and toilet. Basic amenities are provided. Also a good enough hair dryer. Shower was good, plenty of water, stable temperature. Towels were ok, too. Wifi was a bit unreliable, it was gone often and you had to reconnect and that wouldn't work at all times. Did not try the restaurant as we had made other plans. Breakfast was being served from 6 a.m. Staff was friendly, check-in and out quick. Affordable off season/shoulder season.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Wolfgang, Thank you for taking the time to provide great feedback, we will use this information to better our service. I also want to thank you for staying with us and hope when in the area you'll choose us once again. I did notice the report regarding the internet, we have installed fiber in our facility, consequently our signal reliability should be great. Thank you for bringing this to our attention, we will correct. Sincerely, Carl Solvie Managing Partner

"Nice Hotel, Great Management"

4
23/11/2016

A nice place to stay on a business trip. They were busy on the phones when I booked, so the manager was the one who assisted me, and she was very helpful (answered all my questions, got me a nice room). The hotel itself was nice, and I liked my room (I did get one of the larger KING bed rooms).

"Business Trip"

5
16/11/2016

Great facility and staff was very nice. Tavern has wonderful food. Beds were average and the decor is a little old but extremely clean and comfortable. I was happy with the stay. A was in meetings so I didn't have a lot of time to explore.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, We really appreciate the feedback you have provided and it is wonderful to hear you had an enjoyable experience. Just FYI, we are in the process of replacing our beds and hope this will be completed by mid December. Our new beds are currently in 50% of our rooms and they are amazing. Hope to see you again. Sincerely, Carl Solvie

"travel"

4
13/11/2016

When we stay in Bozeman we alway's like to stay at the Gran Tree. It is familiar to us, we like amenities it has to offer us. We alway's try to get the same room and the staff does what they can to accomadate us. We do appreciate that.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Randy, Thank you very much for providing feedback. We sure appreciate your business and are very happy to see you enjoyed your stay with us. Sincerely, Carl Solvie

"Good hotel but!"

3
04/11/2016

Hotel was great and restaurants had good food. Pricey but good. We stay at bw's when we can. This hotel was the highest priced one on our trip. With no breakfast included. I cannot believe this. We traveled from the east coast and stayed 6 nights. This hotel was great but price with no breakfast is ridiculous. Wake up please.Thanks

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Marc, Thank you for taking the time to provide feedback. We very much appreciate your business and feedback. Marc, very sorry to read you were disapointed that a free breakfast is not included. We do have choices when booking where a breakfast is included. We do provide a full service breakfast which is a local favorite. The Club Tavern and Grill is an ideal place for a great breakfast and to watch your favorite sporting event. Sure hope that you will stay with us when in the area. Sincerely, Carl Solvie

"Business Event"

5
02/11/2016

Great location for a small- medium conference, very attentive staff and a nice casual atmosphere. The conference rooms were a nice size. The hotel is located near major roadways making access easy. Overall, the hotel met and exceeded expectations for the price of an evenings stay.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Joseph, Thank you for taking the time to provide feedback. We really appreciate your business and thank you very much for the kind words. Sincerely, Carl Solvie

"Nice"

4
25/10/2016

It was better than the Green Tree Hampton Inn for quality of room comfort and less expensive. The location was excellent right off the freeway and close to Walmart, gas stations and the quietness in the rooms. It was very clean and the cleaning people were very nice and helpful.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time in providing feedback. We are very happy to hear you enjoyed your stay with us. Thank you for the positive information and we hope to see you again. Sincerely, Carl Solvie

"Home away from Home"

5
21/10/2016

I had a very enjoyable stay during a business class. The class was at this hotel. Everything I needed was at this location. The staff was friendly, The rooms were clean. And the food was delicious. I was pleasantly surprise with the two vouchers I found tucked in with my room key. One was for a buy one drink get the second one free and the other was for a buy one City Brew specialty coffee get the other for 1/2 off. I would highly recommend Best Western Plus Gran Tree Inn in Bozeman for family or business stays.

"BW Plus"

4
17/10/2016

This hotel was a good stay. There is a restaurant on the bottom floor and the staff is always friendly. I love the fridge and microwave in the room, that's a great plus. Location is good, There's a Walmart across the street and several restaurants close by. The room was clean and the bed was very comfortable!

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Owner, Thank you very much for providing feedback and kind words. We are very happy you enjoyed our hotel, thank you for the business and hope to see you again. Sincerely, Carl Solvie

"Ahhhhh"

5
17/10/2016

We arrived here, exhausted, after spending four nights in Yellowstone. The front desk person was very nice and got us checked in quickly and pleasantly. Our room was on the second floor. I don't remember seeing an elevator and so we used the stairs. I was recovering from foot surgery and have a bad back, so an elevator would have been useful. Fortunately, we had our son with us. Our room overlooked the indoor pool and I thought that the sound of kids playing there would be a problem, but that turned out to no be the case. After a peaceful, restful sleep, I had breakfast in the restaurant. The service and food were both great, providing me with a calm, healthy breakfast before getting back on the road. I would definitely recommend this hotel. The staff and accommodations were all fantastic!

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Don, We very much appreciate the feedback you have provided. So wonderful to hear you enjoyed your stay with us. Also, FYI we do have two elevators in our facility and the majority of our rooms are not adjacent to the pool area if you would like to avoid that area in future. Again, thank you for your comments and your business. Sincerely, Carl Solvie

"Most helpful and happy hotel staff I've seen"

5
17/10/2016

They went above and beyond to accommodate every request I made, and I made several difficult requests regarding transportation. By far the best hotel experience I've had to date, I couldn't have had a successful business trip and show without this hotel and it's wonderful staff

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Christian, Thank you so much for your feedback and kind words. Thank you also for your business and hope to see you again. Sincerely, Carl Solvie

"Dirty Underwear/diarrhea room"

1
16/10/2016

Never stay here again. Dirty underwear in the room. Poorly handled by staff by dismissive attitude and moved us into a room that smelled like diarrhea. Again, dismissive attitude from staff and no compensation was offered. Shuffled around after a long drive from dirty to stinky room. Third room was fine but very noisy. Would not recommend or return to this hotel EVER.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Tisha, Of course we have reviewed your feedback and are confounded by your comments. I apologize for your poor experience and want to assure you that are standards for cleanliness are very high at the GranTree. I have reviewed the incident and found a veteran housekeeper serviced your room, and additionally was inspected by my supervisor of many years, generally these individuals are extremely meticulous. Again very sorry for the incident and please assured that in the future you can expect the highest in standards of cleanliness. Trisha I would certainly like a follow up conversation, please feel free to contact me personally at the hotel. Sincerely, Carl Solvie Sincerely, Carl Solvie

"Pretty good, and the restaurant makes it better"

3
15/10/2016

Comfortable rooms and far enough from the interstate to be fairly quiet. What makes this hotel better than its neighbors is the attached restaurant. A nice menu, lots of TV screens and good service. The coffee in the morning was good, too. We quite enjoyed our appetizers as well.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Bruce, Thank you for your recent stay with us and also for taking the time to provide feedback. We are very happy you enjoyed the hotel and hope when in the area we will see you again. Sincerely, Carl Solvie

"A great place to stay"

5
13/10/2016

Even though we were only here 1 night, our stay was great. The staff was terrific, the restaurant food and staff were excellent, the accommodations were just right, and we loved the fact there was an enclosed grass area for pets. We will definitely stay here again when driving through town.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you very much for taking the time with the survey. Thank you also for the kind words and for staying with us. Sincerely, Carl Solvie

"Three pleasant nights here"

4
11/10/2016

I spent 3 nights at this hotel recently. The staff are very helpful and gracious, and the bed was comfortable with a choice of different pillows. It seemed clean though not fancy. Everything I needed was in the room and I was very comfortable. The hotel breakfast is good, but crowded mid-morning on weekends. Try to avoid using the first floor restroom. It was filthy. Likely due to the fact that the Perkins cafe is connected to the hotel and the restroom must be heavily used by those customers.

"Nice hotel, needs some attention"

4
10/10/2016

Exterior door to hall had been vandalized and the lock removed. Once you got into the room, it was nice, although the A/C wouldn't cool the room to our preference (68 F). Quite busy in the lobby - there is a bar and restaurant. And no breakfast buffet was included, as we are used to having in a BW property.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time providing feedback of our hotel. We appreciate the information and are happy you enjoyed your stay. We will look at the a/c in your room, as the unit should reach a 68 degree temp. Hope on your next stay you will try our Club Tavern and Grill which is a local favorite. Thank you for your business and hope to see you again. Sincerely, Carl Solvie

"BAADD"

2
06/10/2016

Falling apart! didnt fix the room we asked them too. Poor service in the restraunt. Things are broken and no one wants to fix them either! When we called no alternative was offered with the issues we had. They didnt offer a discount or a new room to go to.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time to provide feedback. We are very sorry you did not enjoy your stay with us and I apologize for this poor experience. I do understand that a small leak did develop in the couch area of your suite. Apparently the tub in the above floor sprang a leak in its drain. This is certainly a unique problem that required sheet rock demolition; sorry we could not move you or make the repair that night. My front desk manager thought she offered a discount upon check out, and was under the impression a discount was not necessary due to company pay. Regardless I am sorry for the poor experience, please don't hesitate to call me personally for additional follow-up on this matter. Sincerely, Carl Solvie

"Great value"

5
05/10/2016

My room was very clean, the lobby, hallways and restaurant were all very clean. My bed was comfortable. The price was reasonable for the area. The staff was pleasant and courteous. I will definitely stay here again. I highly recommend this hotel if you are in the area. A+ .

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Mike, Thanks so much for your kind words. We appreciate hearing from you and sharing this positive feedback. Thank you for staying with us and hope you'll stay with us again when in the area. Sincerely, Carl Solvie

"Bozeman"

3
04/10/2016

The appearance of the hotel was not great and neither were the rooms. This hotel needs a face lift with more modern furniture and bathroom fixtures and in the lobby. The beds were comfortable and the food in the restaurant was superb along with the staff at the hotel.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Cynthia, Than you for taking the time with some feedback. We appreciate the information and will use this info for the betterment of our facility. We are very sorry to hear that you did not enjoy the hotel fully, but happy to hear you enjoyed our restaurant (Club Tavern and Grill). Also very happy to hear you enjoyed the service from hotel staff. Be sure to contact me for any follow up conversation you wish. Sincerely, Carl Solvie

"Typical Best Western"

3
03/10/2016

This is a typical Best Western with lousy beds and pillows. Walls appear to be "Paper Thin". The noises from outside the room were terrible most of the night. In the room, there were two electrical outlets that did not work. The single cup coffee pot did not work. At registration, I was given the key for rm 152, and soon after getting to the room, some other people opened the door and entered and saw me, and we then proceeded to the front desk to solve this issue. i then was given the key to another room 2 doors away. This really wasn't an issue in that I was alone and had only one small bag and a laptop to move. As far as this issue was concerned, it was a minor human error.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Richard, Thank you for taking the time and providing us with valuable feedback. I am very sorry for the problems reported, we clearly missed the mark with your stay. It sounds like there was noise from the hallway as our guest room walls are 9 inches of solid concrete. We would be happy to find a room in a quieter section of the hotel and hope for this opportunity. Also, FYI there is a switch on the wall that can turn off outlets, I know this is not obvious and we will make efforts to correct this. Also, sorry for the coffee maker and wanted to take this opportunity to let you know that new Keurig machines are scheduled for installation next week. Richard , if you desire I would be more than happy for a follow up conversation and we hope for another opportunity for your business. Sincerely, Carl Solvie

"Beautiful hotel"

5
30/09/2016

This was a lovely hotel--seemed very new and modern. We had a king suite which had a half wall that divided the room--the headboard with the king bed was against one side of the dividing wall and a pull-out sofa on rested against the other side of the wall. It gave the illusion of privacy but yet togetherness. There were TV's on each half of the room along with a fridge and microwave. Bathroom was spacious with sinks both inside the bathroom and outside the bathroom. There was a great looking pool that we did not try, nor did we use their shuttle or restaurant. The computers in the lobby area worked great for printing boarding passes. We needed an extra pillow which they brought promptly.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you very much for taking the time to complete the survey concerning your recent stay with us. We greatly appreciate the information and thank you for your kind words. It is wonderful to read of our customers enjoying our hotel and thank you for staying with us. Sincerely, Carl Solvie

"Great Service"

4
27/09/2016

Was there for a conference. the hotel staff was great. The Club had good food and the service was excellent. The hotel is very clean. The rooms are updated, clean and nice.. one small complaint, the vanity was a bit small - not enough space to put your things out. But overall - the service was great!

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Cathy, Thank you so much for taking the time for this review, the feedback is very important to us. We really appreciate your business and thank you for the positive feedback. Hope we see you at the GranTree again when in the area. Sincerely, Carl Solvie

"Scotch Egg - worth trying"

5
27/09/2016

Well run restuarant/bar. The room was clean and I reserved it the afternoon of my stay, so wound up paying a premium price due to the football game the next day. Although the room was a bit small for the money it was clean and well supplied. I would use them again.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Hugh, Thank you for taking the time and providing valuable feedback. We very much appreciate this information and thank you for your positive feedback. Also, thank you for staying with us and hope to see you again when in the area. Sincerely, Carl Solvie

"Bobcat game day."

5
26/09/2016

Best Hotel in Bozeman. Great atmosphere. Rooms are getting dated, but are always clean. Lounge is second to none in Bozeman. Location is great, and food is good and quick. Our room was looking down on pool, and even the kids having fun didn't keep us awake. Front desk workers are very helpful and friendly.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Robert, Thank you for taking time to provide valuable feedback. We appreciate your kind words and thank you for staying with us. Sincerely, Carl Solvie

"Comfortable hotel, convenient location"

4
24/09/2016

We have stayed here many times, convenient location for Interstate and downtown. Rooms are clean, comfortable and quiet. Elevator can be a long way from some rooms, but several stair accesses. Restaurant/sports bar is reasonable, but lots of other choices nearby. Room rates are based on demand and are at the top end for this type of facility.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for the wonderful feedback and thank you for staying at the GranTree. Sincerely, Carl solvie

"Conference"

4
22/09/2016

I was very pleased at the comfort and cleanliness of this hotel. It was a smaller hotel than what I normally use but the staff was great and the amenities were good. I enjoyed the restaurant/bar and the room was very clean and comfortable.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you very much for providing feedback and for your recent stay at the GranTree. We appreciate your kind words and hope to see you again. Sincerely, Carl Solvie

"The "Best" Best Western"

5
21/09/2016

I stay here annually when I'm in Bozeman for a gathering. The hotel is very nice with clean comfortable rooms. There is a nice indoor pool and atrium area to relax in. One is my favorite things about the Grantree is the restaurant attached. The Club Tavern and Grill is open for breakfast, lunch and dinner. I have enjoyed many meals in The Club and the food does not disappoint. It's a bit of a sports bar so it gets very busy during games. There is also a small casino inside the hotel. There are a few rooms that face the atrium/indoor pool. It can be a little noisy outside these rooms if the pool is being used or if there is an event. There was once a banquet going on right outside my window. The front desk is more than happy to assign an outward facing room upon check in if you ask. Be sure to check out the Grantree when in Bozeman. "Best" stay you will have.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time with this great feedback. We appreciate your business and are very happy you enjoyed your stay with us. Hope to see you again. Sincerely, Carl solvie

"Conference Solitude"

5
21/09/2016

We only live a little less than 100 miles away, but we were attending a 4 day conference in Bozeman. We wanted to be well rested on our 1st day so we stayed the night before our conference started. Each night after the conclusion of the conference, we were able to escape to our room, the restaurant, the pool and hot tub. We woke up each morning. Well rested and prepared for that day at the conference. Good accommodations and great staff!

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Jeff, We are so glad you enjoyed your recent stay with us and thank you for providing this valuable feedback. Hope to see you in the future. Sincerely, Carl Solvie

"Best Western Surprise!"

5
20/09/2016

We flew into Bozeman the day prior to our Ranch Vacation at The Ranch at Rock Creek. We were supposed to stay at the Holiday Inn next door, but after walking to the Best Western to have a cocktail, we knew we needed to see if they had a room. The staff and manager were amazing and so understanding of our wanting to change hotels after already checking into the other hotel. They assisted us in moving our bags and getting us to a beautiful room. The restaurant/lounge was so much fun and the food delicious! They even had a small casino! Would definitely stay again!

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, We are so happy you chose the GranTree and thank you for the kind words. Hope to see you again and thank you for the feedback. Sincerely, Carl Solvie

"They take advantage of you"

1
20/09/2016

First off we are a Best Western Gold member. We have stayed at over 100 BW's in the last 3 years. This was/is the worst. They jack up the price by 75% on Montana State Bobcat football weekends. Not only do they rip off the fans, the really rip off the poor guy traveling through. Secondly, while checking in, you have to deal with rude drunks who have terribly been over served at the bar 30 feet away, and plugging up the check in area drooling over themselves. Third, the agent at the counter wearing a Bobcat football jersey, is more interested in watching the drunks then helping us check in after a 500 mile drive. Fourth, the hallways to the rooms are not even 7 feet tall. Really? being 6-8 you really get the feeling of being trapped in a cave. Who has less than 8 foot ceiling in a commercial building? Fifth, the bed sucks. If we didn't know better, you would think it was a waterbed from the 70's. You blink and the bed moves. And to top all this off, every BW Plus we have stayed at, again over 100 have all served a free hot breakfast. Not a continental, but a nice hot breakfast that was included in the price. Some if not set up for hot breakfasts, would give you a coupon to walk next door for a nice free breakfast. This place you could have gone into the bar that smells like rotten alcohol and purchased a breakfast in which the special was $12. Really! When I asked the desk clerk why this Plus hotel didn't have the free breakfast, she stated, "Our customers didn't like the free breakfast." This hotel needs to check around with the others. Because if their customers didn't like it, it's because they were not doing it right. The only one I can think of who doesn't like the free breakfast is the individual owner of this Franchise hotel. We will never stay at this hotel, and will advise anyone we can not to stay her either. We will still be loyal BW customers unless this becomes their standard. Hope not.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Mr. Rose, Thank you for taking the time to provide feedback concerning your recent stay. I would like to take this opportunity to apologize for your poor experience at our hotel. Obviously, we really failed to meet the high standards we expect. I'd like to say; MSU home football games are unique and often fans do present a lively environment. Bear in mind that there are only 6 home football weekends in the year. Also, very sorry you did not enjoy our beds which are locally made, generally we do get good feedback on these beds. Also, FYI as part of our normal maintenance schedule we are looking at replacing our beds within 90 days. I am very sorry for your disappointment with no free breakfast. Often full service facilities do not provide a free breakfast, but would like to assure you that our restaurant (Club Tavern and Grill) is a local favorite, receiving great feedback for our service and quality of food. Our breakfasts are often thought of as one of Bozeman's best breakfasts Mr. Rose I certainly hope you will give us another opportunity and please feel free to contact me personally for follow up on this matter. Sincerely, Carl Solvie

"First stop on a tour"

4
12/09/2016

We stayed one night but found the customer service exemplary. Early check in was a relief. Free shuttle to town made exploring convenient. Second floor room was in an inconvenient location. Tour group food was mediocre but regular breakfast was good. And I love hot showers.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for your comments and thank you for staying with us. We are very pleased you enjoyed your stay and hope to see you again in the future. Sincerely, Carl Solvie

"Visit family in Minot"

3
06/09/2016

We stayed here two nights, 8/29 then again 6/3. Reason I book this place was experience (free breakfast) which they no longer have. Still the rooms are clean, reasonable TV and the restaurant dinner selections were well rounded and very good but no breakfast???

"Extra for breakfast"

4
03/09/2016

The room was clean and comfortable, the staff nice and professional. We had a small moving van, and the parking lot accommodated our van. The freeway and gas stations are convenient to this hotel. There is also dining nearby. My main complaint was that breakfast was extra because there is a restaurant attached to the hotel.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time with feedback on recent stay. We appreciate your business and hope to see you when in the area. Our restaurant does not provide a free breakfast, but the Club Tavern and Grill provides a wonderful breakfast at a reasonable price. Also the "Club" is a great place to watch your favorite sporting events, featuring 14 large screen tvs, we are known for our burgers, nachos, pizza and ribs. Sincerely, Carl Solvie

"There is no Plus in this Best Western"

2
03/09/2016

This place right off I-90 is in serious need of updating. Creepy low halllways, rooms facing the indoor pool that all you hear are kids screaming. No free breakfast, which I thought was part of the "plus" in Best Western Plus. Hostile staff, or just plain absent at check out. Had to wait 20 minutes after 7 am to check out. Will not stay here again.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time to provide feedback concerning recent stay, we will use this information to improve. I am very sorry to hear of your poor experience. We did do a complete renovation of guest rooms and corridors in 2014, again I am sorry that this did not meet with your satisfaction. We do not have a free breakfast but our restaurant (Club Tavern and Grill) is a local favorite receiving great feedback on our food and service. I hope you will give us another opportunity, the menu is reasonably priced. There is no excuse for the 'hostile" staff as you described. I will look into this, as this of course is far below our standards and is not our norm. Please feel free to follow up with me if you choose. Sincerely, Carl Solvie

"Sweet Sleep"

5
30/08/2016

Found our King Suite restful, roomy, quiet, and convenient for our 1 night stay. Restaurant provided a wide selection of choices and very friendly staff. Very close to freeway and fuel station for our 2 wheeled travels!

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Jeffery, Thank you for taking the time in providing feedback on your recent stay. I appreciate your kind words and thank you for staying at the GranTree. We hope when in the area we'll see you again. Sincerely, Carl Solvie

"A Must if in Bozeman, MT"

5
26/08/2016

The Gran Tree is an easy off and on from interstate 90 as well as a quick trip to Downtown Bozeman. Great Staff, Wonderful Bar and Lounge Ambiance and Incredible food. Real convenient. Ample parking if trailering or a big rig.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Jonathan, We really appreciate your taking the time for the feedback and kind words. Thank you for staying with us and hope to see you again. Sincerely, Carl Solvie

"I traveled to Bozeman with my 5 year old son to visit the Museum of the Rockies for the dinosaur exhibit."

4
24/08/2016

I arrived and checked in on Sunday August 14, 2016 and checked out Tuesday August 16, 2016. The room was very clean and cozy, located next to the pool for me to take my son swimming. Everything was great except for when I went to check out. I had made my reservations by telephone for the room a few hours before our arrival and mentioned to the young man assisting me on the other end the website had the room listed for $138 per night and he confirmed the price and that there would be state tax added at the time of checkout. When I checked out I was disappointed to find out in order for me to get the price confirmed I needed to book everything online and because I had booked the room on the phone the price was much different. Sunday night cost me $159.99 plus tax and Monday night was $199.99 plus tax. I was not made aware of the extra cost for reserving my room. The price difference was $83.98 plus tax extra, not a huge amount, but still a little more than I was aware of. I am recently separated due to my wife leaving me for another man and I was wanting to make some special memories with my little boy, it cost a little more than my budget was expecting, but worth every minute with my son. I'll take this as a lesson learned and make sure I book my room online next time to help save a little bit to afford a few more souvenirs on our way home. The young lady at the front desk was very apologetic and kind in explaining my misunderstanding.

"Stop on way to Yellowstone"

2
24/08/2016

Rooms were not the best. No breakfast. Staff rude. Did not know there was an Art show going on. So busy crazy. 40 minute wait for dinner. We had 4 small children. Not a fun experience. The pool was closed due to the art show. Disappointing.

"Not Best Western's Usual Quality"

2
23/08/2016

We've stayed in at least 10 Best Westerns on our recent road trip and this one did not meet our usual expectations. The fitness center was across a parking lot, up the stairs above a convenience store, there was no breakfast whatsoever and the coffee pot in the lobby was empty in the morning. We were not offered discounts for the restaurant on the premises and it was a bar/casino which we would not have visited anyway. We were not greeted with anything (i.e. water bottles, cookies, newspaper, wine/cheese, or our name on the "welcome preferred guest" sign) although we have been Best Western Rewards member for many years. We asked not to be around kids or pets but the room we were given was a poolside room. To her credit, the front desk clerk tracked me down and moved us to the handicap room which was in a quieter place in the building and close to the parking lot. The bed was very comfortable, but not comfortable enough to justify the cost of this place.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Lenora, Thank you for taking the time to provide feedback concerning your recent stay with us. We are very sorry that your experience was below expectations. The hotel in house restaurant (Club Tavern and Grill) does not provide free breakfast, but I would like to say our restaurant is a local favorite getting great reviews on our food and service. The fitness center building; although is located just across the parking lot, is owned and operated by the hotel. I am certainly happy that you enjoyed the comfortable bed and quiet king room. Lenora, we have a variety of beautiful rooms and an excellent restaurant and bar I hope you will give us another opportunity and please feel free to contact me personally for follow up. Sincerely, Carl Solvie

"Save your money"

2
23/08/2016

They must think very highly of themselves. This place is extremely overpriced for what you get. We are used to going to sleep around 9 p.m. Our room was next to the pool. A little after 10, the noise from the area was overwhelming. I called the desk, and complained, to no avail. About 15 minutes later I called and said that I probably would want a refund. That got the pool closed. Perhaps they should close their pool at 9, or enforce their 10 o'clock closure. Walking through the sitting area to get coffee in the lobby, I noticed wet towels along the couches. Additionally, there is no complimentary breakfast. After paying around $157 for a night, you would not expect to fork out another 12-15 dollars for a breakfast. Pet friendly...it would be nice if folks would let their dogs eliminate in the designated area instead of in the grass median in the parking lot. SAVE YOUR MONEY...Consider the Hampton Inn or similar where you can receive cleanliness, breakfast, as well as quiet for your bucks.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time with this feedback. We will certainly use the information to improve. I am very sorry for the noise disruption in the pool area, our policy is to close the pool area at 10pm sharp. Again, sorry this did not get done on a timely manner. Also, FYI the majority of the rooms are not adjacent to the pool area, and we have some very quiet king suites on the west side of facility. Also, our in house restaurant (Club Tavern and Grill) is a local favorite and although breakfast is not free, we get excellent reviews on our food and service. I certainly hope you will give us another opportunity and please call if you would like follow up. Sincerely, Carl Solvie

"Very helpful staff"

5
21/08/2016

The staff at this hotel are very helpful and friendly. The Club is a restaurant/ lounge is very nice. There is no free breakfast unless you choose that option at check-in. Bozeman is an expensive place to stay in general and the rates at this hotel reflect that.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for the kind words and thank you for staying with us. Hope to see you in the future.The fall is an excellent time to visit Bozeman, beautifull and the rates do go down in Bozeman in September and October. Sincerely, Carl Solvie

"Top Notch Conference Center"

5
18/08/2016

I recently held SafetyFestMT, a multi-track training event that lasted three days and we couldn't have picked a better spot. The staff was responsive to our every need and often anticipated what we did need. The catering crew was wonderful to work with and deserve a big kudos. The only complaint we heard from participants was how warm the atrium was, everything else was wonderful. We'll definitely be back!

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for completing the survey and thank you for your kind words. We greatly appreciate having your event at the GranTree and hope to see you and your event back in the future. I hope you will consider us when travelling outside of this event. Feel free to contact me for any follow up. Sincerely, Carl Solvie

"Best Value and Location"

5
16/08/2016

Whenever we are traveling for business or pleasure we try and stay at the Best Western Gran Tree. We love being able to take the shuttle us from there to downtown and KC the shuttle driver is great with recommendations and is great about knowing what's going on in the area.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, We appreciate you taking the time to provide feedback. Thank you for the excellent review and thank you for staying with us. Sincerely, Carl Solvie

"Very Outdated, 7 foot ceilings in Hallways"

2
09/08/2016

We love Bozeman and travel there frequently for work or to go fishing. The check in staff act as if you are interrupting something important to check you in. Almost always the check in staff are unable to find our reservation. It is painful. This hotel has had a room update which is attractive. The low ceilings make you feel like you are in a dungeon. My 6' 3" husband has to duck as he walks part of the halls. I am 5'3" and I can touch the ceilings standing flat footed. The employees stand right outside the exit doors and smoke. It is so awful when you walk outside to 2nd hand smoke. It has a great restaurant/lounge but we don't spend more than a few minutes of our stay there...we only stay at this hotel because we are BW Diamond rewards members and it is the only BW in Bozeman. This is a very average property at best.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for providing feedback, we will use this information to do better. I can't explain the inability to find your reservation, this is certainly normally not a problem. Sorry about the 7 foot ceiling which are in our poolside rooms only and in the vanity area only. Please know that a small number of our rooms are poolside, all other rooms have normal ceiling height. Also, we will rectify, if we have staff smoking near the building. Again, thank you for the information and for staying with us. Please feel free to contact me for follow up. Sincerely, Carl Solvie 406 556-6202

"no security"

2
07/08/2016

My vehicle was broken into overnight and I understand This is a common problem. There no security and management appeared not to care. I noticed the motel vans were moved to the entrance at night for protection so i am quite sure there have been other problems.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time to provide feedback, we appreciate the information. I am very sorry to hear of your vehicle break in. This is very disappointing news and certainly understand your frustrations. Please be assured that vehicle break ins is a rarity at the hotel and we do have a security company hired to patrol our parking lot every night. Our hotel vans are parked near the entrance for hotel guest convenience. Again, I am sorry for the problem. I can't imagine it happening again and hope you will give us another opportunity. Please feel free to call if you would like follow up. Sincerely, Carl Solvie 406 556-6202

"Worst BW experience ever"

1
04/08/2016

We do love BW hotels. However, this one in Boseman is an exception. I would not recommend this hotel to anyone. The bed was the worst BW bed we've ever experienced, the room was dirty (not clean), the check in staff refused to work with us.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time to provide feedback. I apologize for your poor experience, we clearly did not reach your or our standards. You made some points that we generally get high points for and I would certainly like to continue this conversation. Please contact me at your convenience and again very sorry for the poor experience. Sincerely, Carl Solvie 406 556-6202

"Not a happy anniversary "

2
01/08/2016

We use best westerns alot.. my husband stays 2 nights a week out of town and we travel quite a bit.. I've stayed at this best western before and haven't had too many problems. We reserved a room in advance, as we always do, checked in and was told we were upgraded due to our diamond elite status.. REALLY!! get to the room, instead of 2 queen beds we now had 1 king and a pull out couch?! We were traveling with our 17 year old daughter.. why would she want to sleep on a couch bed!! We were not too happy but we're late with our anniversary plans. When we came back we found the pull out couch was broken. Couldn't be fixed and we're told they didn't have another room.. the next morning the front desk really kind of dismissed our complaints. I like best western but will never stay at the Bozeman location

"Newly renovated room"

4
31/07/2016

Customer service was exceptional, room was newly renovated and quiet, bed was comfortable. The location of the hotel is right off I-15, so easy to find. My room was clean (carpet, bathroom, etc.). Because the hotel is set back from any roads, the setting is quiet.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time for the survey. We appreciate the feedback and thank you for staying with us. Sincerely, Carl Solvie

"Pool was gross, otherwise fine stay"

3
30/07/2016

Stayed one night. The room was standard size and there were no issues. The beds were comfy and the temperature very pleasant. Our towels had been folded into interesting animals shapes, which was a nice touch. The pool area was nice sized and indoors. The pool was a bit gross, murky with things floating in it. The hot tub was enjoyable. You could tell the pool area had not been serviced in some time though, and there were also no bathing towels. The pool/hot tub experience is a big part of my stay, so that was disappointing.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, We very much appreciate the feedback, thank you for providing the survey. I am very sorry to hear of the murky pool. Occasionally with heavy use, the pool can get murky, but be assured chemical levels are checked 5 times per 24 hour period. No excuse, we will do better and sorry the towels were not properly stored. Thank you for your business and hope you will give us another opportunity. Sincerely, Carl Solvie

"Wow, spendy"

4
28/07/2016

Nice hotel but very expensive this time of year. Bed is comfortable, tv larger then normal. Bathroom is very clean and has all the little stuff that make you glad you chose this hotel. They have a bar and nigh club in the hotel that is very popular in the community. When you check in you get a free drink coupon. Great place to stay if you only need one room. Multiple rooms could be very costly.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time to provide feedback and thank you for the kind words. We appreciate your business and hope to see you again. Sincerely, Carl Solvie

"The Place to check out before staying. "

2
28/07/2016

I would not stay here again unless changes are made. Hallways had odor, Hot water was not, beds leaned, mold in shower was painted over but still came through. It was not worth the price. The front desk gave a courtesy call to see if we were going to stay. That was fine--but we received 3 calls within a few minutes-- 2 hours before arrival. No records? No complimentary breakfast. It was the most expensive BW+ in our travels but would not rate a "Plus" in my book, just a Best Western with high prices and misleading amenity list.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, I would like to apologize for your poor experience at our hotel. We clearly missed the mark for our higher standards. I am not aware of any odor or hot water issues. I would certainly like to follow up with you to get more info such as room number information. Again very sorry and hope to hear from you. Sincerely, Carl Solvie 406 587-5261

"Just another hotel."

3
28/07/2016

Stay at the hotel for business so I could be close to the airport. Just needed a place to hang my hat for one night. The hotel is average and nothing special. I was surprised by the cost for one night stay, for what I get for the money, nothing great. They have a restaurant on location and the burgers are outstanding. If nothing else, stop in for a meal or a cold beer and watch the several TV on the wall. They do offer a free shuttle to the airport.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for the feedback and thank you for staying with us. Just FYI, Bozeman is a little expensive in the summer, those rate generally come down in September. Hope you will consider us again when in the area. Sincerely, Carl Solvie

"Some hits .. Some misses but overall good"

4
27/07/2016

It's interesting that we stayed at a BW just a few days before that really blew us away and this one did too just not in the same way. Our first night was a one rate then jumped on the 2nd, the room didn't change, the maid service didn't even service our room (at our request), it wasn't painted or remodeled overnight so the rate should have stayed flat but it didn't which influenced our decision to use the property again on our 2nd pass through town. The Excellent Points: A cute (Russian I believe) waitress named Lucy (I hope I'm getting this right), she made our restaurant experience awesome, bubbly, great personality, great service, just a great staffer and a huge benefit to the property. The good points: Pet Friendly (Super Important), clean but slightly dated rooms, large property with lots of rooms, friendly staff, great restaurant with great food, smoke free casino (not of interest to us but smoke free was nice), conveniently located. Honestly there were a couple of "Not So Good" points but they weren't worth the mention, I had a long discussion with the proprietor about our experience and I get the feeling he really cares about his property but sadly as we later found out on our return, there is newer and nicer 1 exit away.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for the feedback and for staying with us. Sorry about the rate jump, probably computer generated, we should of caught that. Please feel free to call me for follow up and hope you will consider the GranTree again. Sincerely, Carl Solvie

"We were expecting so much more from a BW PLUS"

3
19/07/2016

Checkin was not pleasant. After a long drive we just wanted to get to our room.My family was in the car waiting while I checked in. The desk clerk was busy on the phone with a guest about prices etc.and did not even acknowledge me. It seemed like at least 15 minutes, but may not have been. IMHO a person in front of you should take priority over someone on the phone. I requested a room near the elevator, but did not get one. I asked for a luggage cart and she haphazardly pointed around the corner. I looked down the hall and did not see one. Turns out they are in an alcove off the hallway. But she did not say that, which we found when we went to get dinner. I got the keys & wanted to find the room so my 80 yr old mother did not have to walk too far. The room was on the other side of the hotel that did not have an elevator so the only option was to make mom climb steep stairs or take the elevator and walk the distance. It was a long walk for her. Combined with no luggage cart we had to drag our suitcases through the whole hotel!! I chose this hotel for the casino which did not impress my sisters. The room was nice, the beds were comfortable. The girl at the desk needs some serious training.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time to provide feedback on your experience during your recent stay with us. I am very sorry for the poor service with the front desk staff. Our standards are much higher than what you experienced, we will certainly use this information to improve. Please feel free to contact me if you would like further follow up. It is our hopes you will give us another opportunity. Thank you very much for your recent business. Sincerely, Carl Solvie Managing Partner

"Well Done"

5
19/07/2016

Instead of using the internet to book my stay, I decided to call with a few questions I didn't see answered on the site. The call was answered quickly and professionally, soon I had a clean, comfortable room booked and was a rewards member. Definitely try the restaurant. It was great.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time for the feedback and the kind words. Sincerely, Carl Solvie Managing Partner

"One Stop!"

4
14/07/2016

Wanted to use our Best Western Rewards and GranTree did have the best price after searching around on the web. Prices for rooms seem generally on the high end in Bozeman. Our room was a bit on the small side. We stayed 4 nights. We asked for a room close the exit and they were very accommodating. The pool is in the middle of the facility so a little noisy but a great way to keep an eye on kids. The walk downtown was just lovely. Surrounded by great historical sites. The restaurant in the hotel has great food and very reasonable prices. Staff was very friendly.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time to provide feedback and thank you for staying at the GranTree. Just FYI, we do have larger rooms available, hope to see you again. Sincerely, Carl Solvie

"Seriously overpriced for what you get"

3
13/07/2016

Stayed here for 1 night on transit to Portland. Hotel is old and in need of upgrading. Hotel is overpriced for what you get. We had a two queen beds for 2 adults & 1 child. As soon as you opened the door and walked into the room it had a mouldy smell. Room was a little small but tidy and fairly clean (not to my standard- a little OCD). One of the beds squeaked everytime you rolled over, air conditioning was noisy (we had to turn off). Room had small fridge and microwave. Restaurant is onsite but we didn't eat there. The jury is still out on whether we would stay again or recommend to friends.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, I am very sorry to hear of your poor experience. Clearly your experience was not up your standards or our standards. We will use this feedback to improve and hope you will give us another opportunity. FYI, we do have more spacious rooms. I would certainly enjoy speaking with you if you desire follow up. Sincerely, Carl Solvie

"Awesomeness in Bozo"

5
12/07/2016

The Gran Tree is a "one stop" place for hotel service when traveling. Easy access, quality food and excellent customer service. Easy access off of Interstate 90 as well as a quick trip to downtown Bozeman. Excellent for business and pleasure.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time for the survey and thank you for staying at the GranTree. Sincerely, Carl Solvie

"Yes, please and thank you"

5
12/07/2016

I loved this experience at Bst Western Plus Gran Tree Inn. In fact I joined their rewards program after my stay because I enjoyed it so much. The room was great! I don't know if I've been this comfortable away from home in a while.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for the wonderful feedback and thank you for staying at the GranTree. Sincerely, Carl Solvie

"nice place"

5
12/07/2016

the hotel is clean and quiet, the beds are comfotrable. it is a well taken care of hotel. good place to stay for a weekend. easy access to and from interstate.rooms are a little pricy for the night, but over all it is a very good place to stay.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you so very much for the feedback, we are happy to hear you enjoyed your stay. Bozeman hotel rates do go up in the summer, hope to see you in the fall. Sincerely, Carl Solvie

"A great place to stay"

5
07/07/2016

Even though we were only here for 1 night, our stay was great. The staff was terrific, the restaurant food and staff was excellent, the accommodations were just right, and we loved the fact there was an enclosed grass area for pets. We will definitely stay here again when driving through town.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you so much for your kind words and thank you for staying at the Best Western Plus GranTree Inn. Sincerely, Carl Solvie

"Good but expensive"

4
04/07/2016

This is a pet-friendly hotel and these rooms are on the first floor which is really nice. The room was clean and there was not pet smells. It was pretty expensive though, $229 which is way high for what you get in a room. There is no free breakfast. The pet area outside was large and "waste-bags" were available there. A good place, but too expensive. Bozemen is a beautiful town, and the highway South to West Yellowstone is stunning in beauty.

"Blair from Sandy"

4
02/07/2016

Hotel was nice and close to center of town. Quiet rooms also very clean room. The bed was not very comfortable but thanks to in room internet I was able to find something to do until I fell asleep. Hotel staff was great and very helpful.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time to share you experience. I am glad to hear over all you enjoyed your stay with us. I am am sorry concerning the discomfort with the bed. We will use this feedback for improvement. Thank you for staying with us and hope you will give us another opportunity. Feel free to contact me for any follow up. Sincerely, Carl Solvie

"Clean and comfortable country hotel"

3
30/06/2016

This is a very clean and comfortable country hotel. Nothing pretentious just simple and good hospitality. The bar and restaurant are both good with several options available. They offer a 2 for 1 deal on arrival at both the bar for a drink and restaurant for coffee. The restaurant serves good home style meals steak, fish, chicken all with soup, salad and potatoes. For dinner t is open until 10pm then there is room service. Breakfast starts at 6am and is similarly wholesome.

"Great Staff, Good Food, Works for Chemical Sensitivity"

5
27/06/2016

The Best Western GranTree is an excellent choice. The staff has been well-trained and are intelligent and helpful. The hotel has been upgraded with an elevator and various amenities. The restaurant is outstanding. I had a filet for dinner and it was as good as any I've had in 5star restaurants. The bar has a good variety and the bartender is the best. I have food allergies and chemical sensitivity and this hotel is a safe and comfortable place for me.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you so very much for your kind words, and thank you for your business. Hope to see you again in future travels. Sincerely, Carl Solvie

"Visiting Bozeman"

4
27/06/2016

I stayed at this hotel for a few days. Was quite good. Good menu at the sportbar, only portions were very big. Too much meat for me. Pool is a bit small. But very good hotel for the four nights I stayed.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time to provide feedback and the kind words. We appreciate your business, hope to see you again. Sincerely, Carl Solvie

"Beautiful scenery and friendly staff"

4
26/06/2016

This hotel has a beautiful view of mountains and a mini casino attached. The Club restaurant is open for breakfast, lunch and dinner and has a patio for outside dining. Free coffee throughout the day along with lemon water. There is a small indoor pool. My room was clean, my bed comfortable and has a mini fridge and microwave. Also, iron and ironing board. Shower/tub and toilet separate from sink/vanity area. Conveniently across the street from Walmart for items that you may need or forgot. Gas station with Arby's inside is in the same parking lot. Right in front of hotel. Van shuttle to and from hotel and will also take you within a couple of miles. Including downtown area. Downtown is really a street that has quaint shops and restaurants. Great hotel if you have a car and/or passing by and need a place to stay. If not, not much to do.

GranTree, General Manager at BEST WESTERN PLUS GranTree Inn, responded to this review
Thanks so much for your feedback and thank you for staying at the Best Western Plus GranTree Inn. Hope you will consider the GranTree again.

"Needs a lot of work and training"

3
24/06/2016

Stayed here for one night and was not impressed. Not usual Best Western standard or experience. The downstairs hallway smelled of sewage and looked unclean and old. The room was OK except the air conditioner was so loud, old and noisy, that one either had it on and lay awake or turned it off and roasted in bed. The staff was pleasant but not very knowledgeable. It seemed everyone was being trained. The front desk agent did not know how to check us in. The phone receptionist did not know how a guest could retrieve a phone message from their room. When checking out the morning staff were doing their audit so no receipt was available. They promised to send one by email but a week later we have not seen one. The restaurant was fine, very busy and noisy but good food and pleasant service

GranTree, General Manager at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time to write us a review. We are very sorry to hear of your poor experience and will certainly use this information for improvement. Our guest rooms and hallways were completely refurbished in 2014, but will strive for continued improvement. I greatly apologize for the training issues at the front desk. We do have some new staff and try to pair them with a veteran staff members. Please feel free to contact me if there is anything I can do or if you would like follow up. It is with sincere hopes that you will give us another opportunity. Sincerely, Managing Partner

"Needs work."

3
22/06/2016

Could not set the ac below 68 and the room never got below 72 and was very humid. To hot to sleep. AC sounded like a 747 at take off. Pool noise was excessive and they didn't close it at 10PM. People were making noise at midnight.

GranTree, Owner at BEST WESTERN PLUS GranTree Inn, responded to this review
Dear Guest, Thank you very much for your feedback. I am sorry to hear of the problems with the AC. You can be sure we will give this problem our immediate attention. I do understand how frustrating it is to try and get a good nights sleep in a warm room. We do lock up the pool at 10pm, obviously some guest must of climbed over the wall, we should of caught that. Also, most of our guest rooms do not overlook the pool area. I apologize for the inconvenience and frustrations you have suffered and hope you will give us another opportunity. Please feel free to contact us if you desire follow up. Sincerely, Carl Solvie

"Dinner"

5
20/06/2016

After a long day's drive, we stopped at the Best Western in Bozeman. Saw that there was a bar and restaurant off the lobby, so went in there and sat at the bar. It was absolutely the right choice. Our bartender--Matt-- was great. Helpful advice on the dinner menu, and a great pour with our drinks. It was a great pre-fishing-trip dinner. Well worth every penny.

"Great place to sleep but that's about it. "

3
17/06/2016

Very upsetting that Best Western allows the signature "plus" with no breakfast. I don't pay a premium to be told "the restaurant is reasonably priced". Ugh. Otherwise the facility was amazing. Beds were great, TV was big, large rooms, surroundings were beautiful.

"Nice"

3
17/06/2016

Most Bozeman hotels seen overpriced to me. I'm accustomed to paying about half this much for an equivalent room most places we travel. This was a reunion group, and our buffet dinner and brunch were very good, as was the one meal we ate in the restaurant. The room was quiet and clean, and the staff were friendly and helpful. We were able to have premeal gatherings in the courtyard and the atrium, and pleased to be able to do the gatherings and food all where we were staying.

"Friendly Refuge"

5
09/06/2016

What a great place to relax and let the miles wash away. Our Miata friends will recognize an excellent venue in a picture perfect landscape with excellent roads. Friendly staff round out a truly memorable stay.

"Very comfortable"

4
07/06/2016

The place was very comfortable. Check in was a little hectic because their computers were down but all in all very nice place and I would highly recommend. My children really loved the pool area and the whole place was very clean.

"What happened?"

2
21/05/2016

We have booked the GranTree a half dozen or so times in the past few years. We often book 8-15 rooms for our business in Bozeman. The service has always been good and the amenities decent until this last trip. Something is very wrong here. With one exception, a local high school student , the management appears to have uniformly stopped training any of their desk personnel. When I brought my laundry down to the desk in the morning, three times I was told by the morning desk person that she didn't know what to do with laundry. One time I was told I could do it myself. Not the advice I was looking for. The last night I was there the laundry I had brought in two days earlier was still not returned. One of the desk people told me they had no control over when my laundry could be returned. Since I was out of the hotel by 4:30 am, I told them they could FedEx it to me for Monday delivery. I told them that I would not pay the bill for a dozen or so rooms until I had a FedEx weigh bill number showing the laundry was returned...miracle of miracles, they were able to 'find' my laundry and return it me by 8:30pm. Earlier that week the power went out. Internet went with it. It came back on relatively quickly and by the next morning was working fine...except in my room. I made several trips to the front desk and I was repeatedly told that there was a phone number in my desk to trouble-shoot internet problems. I repeatedly told the people at the front desk that my devices worked everywhere else in the building and that I had even brought an associate's computer to my room, that worked fine in his room, and it would not work in my room. I did finall get service back after three days and an apology from the managing partner. So here's the rub. Management at this previously good hotel has allowed this lousy situation to develop. It's untenable in a service business to tell customers that they are the problem. It's untenable in a service business to allow the face of the business, the desk people, to begin any sentence with anything other than,'How can I help you resolve this?' or, 'Let's see if I can find out what's going on here? Or even, "I don't know the answer to that, but I will find out and contact you.' Management is responsible for teaching the staff basic protocols. The only person who followed that rule was a high school girl who seemed to be really committed to making our stay comfortable and positive. She patiently listened to my whining and outrage and told me she would fix the problem and she did. Perhaps she should be running the Gran Tree. I'm sure she would do a far better job than the current management team.

"Best Hotel Ever!"

5
17/05/2016

Stayed here on business and didn't want to leave! The views are beautiful, yet it's close to Main St and all the activities of Bozeman. In the morning a wonderful breakfast is available for free in the lobby and warm cookies all day long. The bed was the most comfortable I've ever slept in...EVER! and the pool was clean and warm. Lots of free travel brochures available, the staff was very helpful...Couldn't ask for more! The place was so wonderful I extended my stay and was reprimanded at my job....but worth it!!

"disappointed!!"

2
15/05/2016

We made our reservations almost a year ahead of time so we could get our request for a non-smoking, king bed room close to the elevator due to my husband having a hard time walking. When we got there they had put us in an outrageously priced suite (not requested) as far away from the elevator as possible. The manager eventually put us in another room (the Wedding Suite, Again, Not requested) which was uncomfortable. No continental breakfast. The hotel was not the quality we have come to expect from a Best Western

"Acceptable hotel with excellent bar and restaurant"

4
14/05/2016

I was in Bozeman for a conference and this was the hotel chosen by the coordinator. It is an older hotel that has been updated. Bathroom was very small with sink and mirror out in the room. The bed was comfortable and it was clean. I did enjoy the restaurant and bar in the hotel which increased the rating by a star. The food was excellent and the staff at the bar and restaurant was very friendly.

"Do not stay here"

1
13/05/2016

I cannot believe how extremely inept the staff is. They told me my reservation, booked through travelocity on Jul 12, 2015, was inexplicably "cancelled" on March 20th so we were "upgraded" to a King Suite for the same cost as my original 4 night booking. Then I was called the next day to say I was a "no show" for the previous day by the same clerk, who check us in?! I explained who I was and how she "resolved" my problem. Then later that day I was called by a different clerk who asked if we were staying longer because we hadn't checked out?? Really. I explained how my reservation had been "fixed" and so she said she'd make the corrections, again because we were only booked in the room for one night. So I asked her to confirm our charges for the room, because my daughter actually paid with a debit card, but I had reserved it online with my credit card. No the charges were all completely wrong and my daughter had been charged over $800 was a room were only supposedly had been scheduled to have for one night?? That was almost double my original rate with taxes. My daughter got her charges corrected. Then I checked my credit card statement online and discovered I was also charged for my first night's stay. I've called again and fully expect a refund; however, I will never recommend this hotel to anyone, ever! They cannot get anything right even when trying. Unbelievable!! Oh and the room was not that great.

"The Best Best Western"

5
11/05/2016

This was the best Best Western I've ever stayed at. Staff was friendly, helpful, courteous; property was clean, well maintained and the room was well laid out. Breakfast buffet had good variety. Highly recommend it for stays in Whitefish.

"Clean & Comfortable"

4
11/05/2016

The room was beautiful. The bed was so comfortable. Extremely clean room. Disappointed as this was one of the only Best Western hotels we stayed at that did not offer any type of free breakfast, could be because there is a restaurant located on the premises.

"Customer service is important to me, but apparently not this Best Western"

1
03/05/2016

When we visit Bozeman we have always stayed here...until now. We were there for a medical procedure and needed a good night's sleep, which shouldn't be can issue. At 4:30 am our room was overpowered by a harsh chemical smell, and in the hallway too. It was truly horrible. I called the front desk and the young man said they were stripping the floors in the lobby. We could not open a window because our room was by the pool. There was no escaping this harsh chemical smell that we frankly did not ask to be exposed to. I was up for the rest of the morning feeling sick. My husband inquired about compensation at the front and was told "sorry." I too inquired at the desk when I checked our and was told "that's weird." I got a survey from Best Western today and made my concerns clear. Unless they can provide some compensation for loyal customers we will be staying at one of the numerous other options in Bozeman. I would now recommend others find motels that value their customers and avoid the GranTree.

"Toastmasters"

4
27/04/2016

Great location, comfortable beds, no towels in pool area on first night. Hotel staff was mostly in a good mood, conference rooms set up quickly and food was good, a little more fat on the beef then I would like.

"Nice place to stay"

4
25/04/2016

The rooms were clean with comfortable beds. The restaurant and bar are very good. Hotel and restaurant/bar were VERY busy during our stay, yet the staff remained calm, friendly and accommodating. The nachos at the Club Tavern are huge and very good.

"Best Western GranTree"

5
05/04/2016

The staff was wonderful and made us feel very welcome. The room and facilities were clean and in great shape. Just a very nice stay. The location is great too. The on-site restaurant serves very good food and the lounge has some fun machines to play and nice staff.

"Not worth the price"

4
04/04/2016

This hotel was VERY clean. The price does not create value. This property is over priced. Had breakfast been included, or had the rooms been upgraded (bathroom upgrades) this might have been a more reasonable price. I paid $150 for one night and was disappointed.

"Grantree Inn"

5
03/04/2016

I have stayed for 10 years this time of year for a Building Codes conference. This year, like in years past, my stay was excellent. The meals prepared were of high quality despite the increasing numbers attending the conference. Rooms were adorned this year with new carpet and drapes. Size of rooms was more than adequate and the staff was just great!

"Gym is across the parking lot and little parking."

4
01/04/2016

If you plan to use the fitness center, get there during daylight. It is across the dimly lit parking lot in another building to make room for the event seating. Get there early enough to get a parking spot if there is an event being held there.

"Not much bang for buck"

3
31/03/2016

Meh... we stayed in a king suite with our dog and chose this hotel because they allow pets. After leaving dry dog food in a dish on the floor for about three hours, it was crawling with itty bitty ants. Not sure how they got to the middle of the floor since I couldn't see a trail. We had to toss the food. Hallways and business area smelled like the pool, which didn't have towels stocked. Didn't try the hotel restaurant because it was overpriced and there are many options on Main Street. In room coffee was OK but powdered creamer? C'mon. My fault that I didn't check for breakfast included. It's not. Overall, underwhelmed. Oh, and a non-verbal toddler knocked on our door at midnight. Luckily passersby saw the direction from where he came and we were able to return him to his sleeping mom who left the door cracked. Not the hotel's problem but strange none the less.

"Best Western Grandtree Great Choice"

4
20/03/2016

Clean rooms, great staff, GREAT food. The restaurant is top notch and the tomato soup is a must have when staying. Easy access to freeway and downtown. Quiet rooms, lots of parking, definitely our go to hotel when traveling to Bozeman.

"Why we didn't stay here"

1
10/03/2016

Many months ago we made a reservation at a different property in Bozeman for a one-night, pre-flight stay. Upon finding out that the property did not offer an early morning shuttle to the airport, we researched our options. Best Western Gran Tree Inn advertised 24/7 shuttle service. I called the hotel directly and was assured they ran 2 shuttles continuously and we could expect to have a wait of no more than 20 -30 minutes. So we cancelled our other reservation and booked a room at BW Gran Tree at a higher rate based solely on the availability of the shuttle. Prior to returning our rental car, we dropped our luggage at the hotel; hoping to avoid the hassle of having the shuttle driver haul the ski tube, etc., on the shuttle. We were asked to leave our belongings behind the front desk, which was fine. The we were informed that we would have an extended wait at the airport because they were runnning only one shuttle due to a driver calling in, and the next trip was fully booked (so we'd need to wait for the second round trip, over an hour). We had no option since our rental car was due back. When we got to the airport we noticed the shuttle sitting out side completely empty. We approached the driver and were told that he couldn't fit us on the shuttle as they had a contract with Delta to meet their flights. We informed him that we were going back inside to rent a car. When we arrived back at the hotel, our room was still not ready. The front desk clerk was very rude, told me there was no one to speak with about the shuttle inconvenience and scolded us for not calling them back to say we didn't need the shuttle "Don't you have a cell phone?", she asked. She inferred that he made the trip just for us, then admitted there was another passenger needing transportation. We told her we spoke with the driver. We sat to wait for our room and observed the front desk area (and all of our luggage) being left unattended multiple times while she went to run errands. At this point we decided to go elsewhere and it was a great decision. We had enough time to go behind the desk, remove all of our luggage and pull up the car to load it - all unobserved. Poor security and customer service. We understand the difficulties with being short-staffed, and would have been content with some sort of acknowledgement of the inconvenience. The positive side to all of this is we found a terrific lodging option at a better price! Comfort Suites on Catamount.

"Totally Disorganized"

2
02/03/2016

Our room was ready at check-in time. The gave us a room and then called us back to give us another. When we fought our way to the room through a group of people setting up for some event, the key didn't work and we had to get another. The rooms themselves are ok, but dated and dark. Ours was just off the parking lot and was therefore somewhat noisy. The worst part about the hotel, however, is its location. It is about a mile out of town and its shuttle service is very poor. The hotel shuttle took us to town the morning of the afternoon we were to leave for the airport. We checked our luggage at the hotel and arranged for (i.e. made a reservation) a return shuttle to the hotel and out to the airport. (Taxis are essentially non-existent in Bozeman.) Well, when it came time to return to the hotel and get our luggage, the hotel informed us they were too busy to send the shuttle for us. (The cab wouldn't promise pickup for 2 1/2 hours.) So, we walked. That was fine, but not what we expected. The real problem was when we got back to the hotel and it came time to take our reserved shuttle to the airport. NO SHUTTLE DRIVER! The driver wasn't too busy: he was a no-show. After much pleading with someone on the phone, one of the desk clerks left the desk and came back with the keys to the shuttle and drove us to the airport. She deserved and received a very nice tip. The hotel deserves and now receives a very poor rating. It was just a mess from check-in to check-out and beyond.

"Thank You"

5
01/03/2016

As a retired GM of a BW property I know the challanges of having everything being perfect. I love your hotel. Everything was very clean and relaxing. The beds are very comfortable. Thanks to everyone for making my stay wonderful!

"Very pleased"

4
21/02/2016

The customer service was good and my room was comfortable, spacious and clean. Most of all, the room seemed very well insulated from outside noise, so a good nite's sleep came easily. The hotel has a restaurant; had a delicious breakfast there and the service was perfect. Also, the hotel will shuttle you to historic downtown; however, it is within easy walking distance - about a mile. Great place and I will definitely return!

"Can't praise enough"

5
10/02/2016

As a business traveler i have stayed at many hotels around the globe. I normally stay at Best Western in the US, although at times i've arrived to find them in seedy neighborhoods, GranTree Inn however is not one of those. They are by far the best hotel i've ever stayed in for the price. The rooms are spacious and clean, the bed is comfortable, their rewards program often give me upgrades and the property is immaculate. The staff, I can't praise enough. The attached restaurant is good, however it's claim to be an upscale restaurant is questionable. Overall it very much deserves my excellent rating. I travel to Bozeman 2-3 times a year and would never consider staying anywhere else. It's top notch and you won't be disappointed!

"Rate $100 more then quoted"

1
08/02/2016

I was quoted a poolside room for $ when I checked and went to my room it was not even close to pool. Called front desk said no pool side rooms where available. because my room was wrong decided to check the rate because front desk never gave me my rate when I checked in and it was $100 over what was reserved.

"Heading South"

5
02/02/2016

A good location just off the interstate with efficient staff. The rooms are clean and well set up. They accepted my dog for the overnight stay. This is a huge plus and not always easy to find a hotel that will accept dogs.

"Greap Property In Bozeman"

5
30/01/2016

This is a great property. Rooms very comfortable and modern, internet works very well and the restaurant on site is excellent and busy. Great place to stay. Had dinner in the restaurant the Pork dinner was great. Really enjoyed being in a relaxed atmosphere. Not your typical hotel restaurant.

"Second Hotel in Bozeman and the Best"

5
07/01/2016

After I got bumped on flight out of Bozeman, we ended up a Gran Tree. Complimentary shuttle at all hours (paid for cab at other hotel because of limited shuttle hours). Staff was friendly and offered some coupons at check-in. Room was comfy. This had an in-house restaurant and bar. Internet was good. When I had to return because of another flight problem, I was assigned to same room as requested. Restaurant was good and waitstaff friendly. I would recommend this hotel!

"no ammenities"

2
04/01/2016

We were very disappointed in this hotel. The rooms was nice and clean but they charged for everything but the ice. The restaurant was expensive. $1.25 for a slice of cheese on the $11 burger. The food was ok and the ambiance was ok, too, I guess. Our room had no outside view, it looked in on the pool where we had a view of all the swimmers. It was quiet enough, though. The bed was comfortable and the room was warm. They should watch out for getting a reputation for being cheapskates.

"Comfortable"

3
01/01/2016

This Hotel is starting to show some age and could use some updates. We have stayed exclusively at BW's this trip and this one was comfortable but generally showed it's age. Still the restaurant was very nice and was a local "hot spot" I think as very busy and lots of good food on the menu.

"Rates negotiable"

4
21/12/2015

Good place to stay. Rates are negotiable if you ask for the lowest rate. Otherwise you will pay full too prices. Clean rooms with access to poolside fun and games. If you need quiet- do not get a room along the pool. Restaurant had fast friendly service.

"Big rooms, no breakfast"

3
26/11/2015

While the ceilings in the hallways are low, the room are impressively spacious. This hotel is a long way from Main Street and the University, but it is located on a main road so access is easy. My room was next to a stairwell, but the noise wasn't too bad. There was a decent sized TV, a microwave, a safe, and a refrigerator. The work desk is uncomfortable for work, being too low and not easy to adjust the chair and still fit under the desk. The wifi is free. The bathroom was plain, the handbasin very small and cluttered. The toilet took a long time to flush. There was a nail sticking out from the mirror.

"Convenient stop"

4
20/11/2015

Very nice hotel. There is a restaurant/ sports bar as well as a City brew coffee kiosk. Because of this, however, breakfast is not included without a surcharge. The room was comfortable, bed was conducive to good sleeping.

"Great place"

5
09/11/2015

Great place, great rooms, great beds, great service. Restaurant was a little cold every time the door opened. I had to go back to my room and grab my jacket. Best steak my husband has ever had. (Ribeye)

"Now there is a fee for dogs!"

4
08/11/2015

Since our last stay, they have added a nominal fee for dogs. Beds were very comfortable and room was nice and clean. The bathroom set up is not very handy--reach down to touch your toes to get a kleenex--and no garbage can in the bathroom or sink area. Hot tub and pool area was nice.

"Nice, but overpriced."

3
07/11/2015

I stayed here with my granddaughter and my dog on November 5th which is a Wednesday. My total price ended up being $147.00 and change for the night. This is not a hundred and fifty a night hotel. My daughter ordered a steak and it was the worst steak ever. The texture was pasty. On the other hand the Creme Caramel was fantastic and the two other meals we ordered were good. The wait staff is extremely attentive and the waitress in the morning even made cinnamon sugar toast for my granddaughter. The beds were fine. The pool was a perfect temperature but the hot tub was scalding, and I like a hot tub hot!

"Excellent Service, Nice Rooms"

5
01/11/2015

Amber at the front desk helped us. Had to stay here overnight due to a flight cancellation. She was great! Room was amazing, shower seemed to be slightly larger than normal. Huge television for the room, great beds, extra comfy!

"Good hotel, nice stay"

4
29/10/2015

Total cost - $104.71 Good stay, restaurant/coffee bar right in lobby area. Good price, not too expensive. Stayed on Sunday night, checkout on Monday. Was mostly quiet and in a nice area (right next to interstate). Free WiFi

"Clean Hotel"

4
18/10/2015

After traveling all day we needed a place to spend the night..We were very pleased with the spaceiousness and cleanliness of our room. It is obviously an older motel that has been totally refurbished. Trip Advisor gives excellent service in quality and availability. We were very pleased ..

"Nice Place, Good Stay"

5
12/10/2015

In town for a wedding. Offered very fair group rate for a nice hotel. Very comfortable and well kept. Clean. Nice coffee shop in lobby area. Breakfast in restaurant was very good. Every employee we contacted was friendly and professional

"Not so sweet suite...."

3
10/10/2015

When we arrived we were greeted pleasantly by a very nice young lady. She said the rate for tonight was $239.."Wow" I said. Why so much. Football game at the college...OK but we aren't going to the foot ball game. After a few comments and with the supervisor looking over her shoulder we were offered $159 (with tax was $172) and given a suite, I think only because we are diamond members. "OK, sounds good". To get to the "suite" we had to go through the laundry room, and I mean the hotel laundry room, not the guest laundry. The hallway was full of piled high dirty sheets, comforters and towels. Warm day and it smelled terrible. Our room was right next door, of course, in the back of the building. It was pretty much a partly remodeled handicap room, they must have installed a bath tub. No padding under the carpet so the floor was very hard. Broken corner of the low sink with the 2x4's sticking out. The king bed was almost as hard as the floor. On the "up"side we had 2 televisions. One for watching in bed and one for watching in the living room corner and a Jacuzzi. The furniture was clean and adequate, but lacked any personality. The shower was great. It was a very large room and clean so I shouldn't complain. I'm only saying it was not worth $159 per night, let alone $239. Also, we were on our own for breakfast. The only other BW we have encountered with such a high price was in Sonoma, Ca. in the vineyard area, and that room was beautiful, nice furniture, great bed and included a bottle of wine. Best Western in Palm Springs was not as expensive as "Bozeman". This was our 2nd time at this hotel, we won't give it a 3rd try. Dinner at the bar and grill restaurant in the hotel was pleasant enough, but the food was only just ok and very expensive. Nice waitresses and front counter people but I felt like because we were not going to pay top dollar, we were stuck in the room they save for last arrivals. It was just ok.. not great.

"Dissappointed"

3
06/10/2015

The room was fine, but we were disappointed that there was no continental breakfast offered. The price was a little more than we normally pay, especially without the breakfast. The service was fine, check in and out was quick.

"A nice place to stay"

4
05/10/2015

A friendly, accommodating staff greeted us at this attractive, modern facility. It was easy for us to swap a double queen room for a king. Our room was large, very clean, well furnished, quiet, and inviting. One downside is that it is a very long walk to the restaurant or front desk if you have a room at the far end of the building. The building has two stories, and they're installing two elevators that should be operational soon. We had a problem with our large flatscreen TV: neither the supplied remote or a replacement could get the TV to change channels or volume, or turn the set on or off. We had to use the tiny buttons on the side of the set to operate it. The on-premises restaurant and sports bar was inviting with a varied menu at moderate prices. The food is good and well presented, but, in the end, it's only a slightly better than average for this type of restaurant. Because they do have an in-house restaurant, there's no complementary breakfast at this Best Western.

"canadian travelling to west coast ..top place we stayed in .girls at frt desk were EXCELLENT!!"

5
03/10/2015

we travelled to west coast driving and stopped here the 2 girls at the desk were excellent at their job great personalities and very helpful!!...Bozeman is such a nice place to stop by ..we enjoyed all the facities and very clean rooms if we come back that way we will for sure stop by we are in our late 50 and travel a lot

"THE Place To Stay In Bozeman"

5
29/09/2015

This is a wonderful hotel - beautiful, very large, facility, with nice, clean rooms and tons of amenities. There is a restaurant and bar with flat screen TV's on the premises. They also have free wifi, an indoor pool & spa, exercise room, coin-operated laundry and a nice little coffee shop area for a quick cup of coffee, muffin and/or sandwich before hitting the road. Very pleasant staff in the restaurant, housekeeping and at the front desk. We would definitely stay here again.

"Great Experience"

5
23/09/2015

The hotel was very clean inside and out. The staff was gracious, friendly and very professional. I had asked for a ground floor room and they did that for me, even putting me near the entrance so I would not have to carry my luggage so far. I had dinner in the restaurant and the food was excellent. The service was a little slow, but they were very busy. I would recommend this motel to everyone.