Best Western Plus Hotel GranTree Inn, Bozeman

Excellent stay in the middle of it all. Came into Bozeman for a conference. Stayed five nights. Exceptional service, exceptional food, exceptional everything. The staff is amazing and took care of everything for the conference. I heard nothing but positive remarks from everyone staying there. There were about 100 of us. Beds were comfortable. The hotel is right close to the highway and access to everything you want to do is convenient.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Wow!! Thank you for the awesome review! It was a pleasure being your host. I'm thrilled you enjoyed our comfortable beds, convenient location, and "exceptional staff." We look forward to your next visit! Sincerely, Best Western Plus GranTree Inn

Best waitstaff I've experienced in many years across several hotels and states. Would definitely come again for vacation. Helpful, courteous, compassionate (I was sick and needed soda crackers, they were on it!), outstanding! Thank You

We stay at the GranTree in Bozeman every year while traveling cross country with our dog. Excellent customer service has been our experience every time. Rooms are spacious and pet friendly. Since I am a Best Western Rewards member, upgrades are always offered if available. A truly comfortable and convenient place to stay while in Bozeman.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Wow!! Thank you for the awesome review. It's truly an honor to have you stay with us year after year. I'm thrilled you enjoy the property, and enjoy our complimentary upgrades and spacious rooms! I will pass along your compliments to the staff, and we look forward to your next visit. Sincerely, Best Western Plus GranTree Inn

The Best Western in Bozeman has a welcoming staff, a full service restaurant with excellent breakfast, lunch and dinner, plus a nice wine and beer list, and clean, comfortable rooms. All at a reasonable price. The airport shuttle is efficient and makes transfers easy. This is our go-to hotel whenever we visit Bozeman.

Located near shopping, the airport, and the university, this hotel is very convenient and the staff are amazing. You'll feel welcome as soon as you walk in the door. The rooms are comfortable and clean, the restaurant and bar are popular with travelers and local folks. And you won't get better views of the Rockies anywhere else in Montana!

everything was perfect...the staff seemed genuinely interested and focused on customer service priority, especially the managers...i would sriously recommend this hotel to any traveler, whether they be visiting for business or anything else

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Wow!! Thank you for your kind words. Our staff strives every day to provide each guest with a superior experience. I will pass along your compliments to the staff! Until next time.. Sincerely, Best Western Plus GranTree Inn

We generally like to stay close to town, but we attended a wedding with events all over the Bozeman area, so this worked well. We drove to downtown (10 minute drive). We learned that you really need a car in bozeman as it's so spread out. Our room was very nice and very comfortable. The bed and sheets were perfect - as nice as a 5 star room! Everything was clean in our room - the hallways could use an extra walkthrough during the day, but our room was in perfect shape. We had booked another hotel that was close to $200 more/day and it's hard to imagine the room would have been any nicer than ours at the Best Western. Our one breakfast at the hotel was very good (better hash browns than at the Western Cafe). I'm very glad we stayed at B.W. Grantree

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Wow!! Thank you for taking the time to write such a great, informative review about our property! Your business is very important to us and we value your feedback. I'm thrilled you found our rooms to be clean, and 5 star worthy! We appreciate all your comments, and hope you come back and visit us again soon! Sincerely, Best Western Plus GranTree Inn

While visiting my niece for a week in Bozeman, we found this Best Western Plus to have all the comforts of home...the king room had a very comfortable bed, mini-fridge, sofa with coffee table along with a shower that had nice hot water and great pressure. The hotel staff was helpful and friendly. The place was quiet, has free parking, and has easy access to the attached Club Tavern and Grill for grabbing a quick easy breakfast, lunch/dinner or an evening cocktail and snack to enjoy the game. The hotel is right off highway 90 at Exit 306. I'd definitely recommend!

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Thank you for rating our property! I'm thrilled you enjoyed your stay, and found our facility to have "all the comforts of home." We strive every day to provide superb costumer service, and I'm glad we succeeded! Please, come back and visit us again soon. Sincerely, Best Western Plus GranTree Inn

It was a nice, big, clean room. The bathroom had plenty of space. Hot shower, great water pressure. The front desk staff was friendly and very accommodating. Gave me good suggestions for the area. Where to go, where to eat. It was a great trip.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Wow!! Thank you for your kind words, and taking the time to rate our property. I'm glad you enjoyed our large clean rooms, and friendly staff! I will pass along your compliments. We hope to see you again soon! Until next time..

After traveling 600 miles we were ready for a stop. What a joy to find such a welcoming and gracious front desk. Our phone reservation on the day of travel was handled with such a positive attitude we were thrilled.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Wow!! Thank you Kim for your kind words. I'm thrilled you found the staff "Welcoming and gracious!" I will pass along your compliments to the team. Thank you for taking the time to rate our property, and we hope you come back and see us again soon! Sincerely Best Western Plus GranTree Inn

We stayed here for 2 night on our trip to Montana and need to be in Bozeman for the airport. This was a clean hotel, comfortable beds and great service. The jacuzzi and pool were nice to have too in the evening. Definitely one of the nicest Best Western's I've been in.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Thank you Amy! I'm thrilled you enjoyed our "clean hotel, comfortable beds, and great service!" It was honor serving you. I hope you can come back and see us again soon.

What a wonderful place. If you need any help with anything the front desk people are sure glad to help. Every staff member I met was very courteous and kind.. What a great place I recommended friends and family.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Thank you for taking the time to rate our property! We appreciate your feedback, and are thrilled you enjoyed your stay. Come back and see us again soon! Sincerely, Best Western Plus GranTree Inn

Outstanding Service! If you want to stay in a place where they are happy you've chosen them, then stay here! Even with every room booked they acted like we were the most important customers. Restaurant was great, service was awesome. The place was clean, business center allowed me to print in color, front desk was always friendly, the housekeeping was perfect. I really can't say enough. Oh by the way you can even do a little gaming in the hotel.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Wow!! Thank you for the awesome review! I'm thrilled you enjoyed your stay, and found our staff to be accommodating, as this is what we strive for! It was a pleasure having your group stay with us, and hope you can come back in the future. Until next time.. Sincerely, Best Western Plus GranTree Inn

Great hotel very comfortable rooms. Awesome restaurant worth every penny. The hotel has the best Wi-Fi out of any other I've stayed at in the area, great for work or gaming. You can even get a room with a jacuzzi which is pretty awesome.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Thank you Sonny for the awesome review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again soon! Sincerely, Best Western Plus GranTree Inn

Best western Adam, Emma, Molly, Maile and Dominique, you all were professional and top notch. Check in was easy and we liked that they had a good restaurant in the hotel and our room was perfect. What more could we ask for? Loved this place. I WOULD RECOMMEND

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Thank you Cindy for taking the time to rate our property! I'm thrilled you enjoyed our property, and I will pass along your compliments to the staff. I hope you will come back and see us again soon! Sincerely, Best Western GranTree Inn

Over friendly staff, food in restaurant very very affordable and delicious, was great to have so we didn't have to go out in the big crazy city! Highly recommend! Will stay again someday! Beautiful area

We stayed here for a friend's wedding. The property is nice and the staff is friendly, but the price is way too high. We paid what we would pay to stay at a lakeside resort. It looks like all Bozeman hotels are the same. I would drive a couple of extra hours to avoid the prices.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

We stay at BW hotels & have always been very satisfied. The prices are fair & rooms are always clean. I could not believe we had to pay over $300 for a BW in Bozeman Montana. Still in shock & would never stay here again.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Thank you Kristin for completing the survey regarding your recent stay at our property. I can understand your frustration in regards to the pricing. Unfortunately, these are the market prices for our area, especially during the summer months. The supply and demand has increased with the influx of new tourism, but we do our best to keep our prices competitive and reasonable for our loyal customers. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Clean with good service. Conference area was well managed and set up. Easy access to Interstate and several good restaurant choices nearby. Our room was comfortable and in a quiet area. Front desk was helpful in sending Fax to work for me.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Thank you Gladys for taking the time to rate our property! I am pleased to hear you found our facility to be clean and comfortable, along with good service. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Until next time.. Best, Emma Ashlock Guest Services Manager

I have stayed here twice for business meetings and I have had great service, food and care both times. The staff is wonderful to work with and care about your stay. The catering staff was amazing. The rooms were were comfy and roomy.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Thank you for your kind words! Our staff works hard to provide each guest with a superior experience. I am pleased to hear that you not only enjoyed your stay, but found our staff to be amazing, and the rooms to be "comfy and roomy." I will pass along your compliments to the staff. Until next time! Best, Emma, Guest Services Manager Best Western Plus GranTree Inn

Amazing staff great stay if traveling to Yellowstone, great bar and lounge Amazing food and amenities. They have a hot tub and very quite. The have a wonderful dining hall for conferences and gathering family ventures.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Good room with a cafe attached - No problems , AC had "ON" fan setting , bed was comfy , just a typical Best Western stay ..No free breakfast , though - They had a 20 % off at the attached cafe - Which got breakfast down to almost free!

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Thank you for taking the time to rate our property. I'm thrilled you enjoyed your stay, along with breakfast at our onsite restaurant. We hope to see you again soon!

If you are in the Bozeman, MT area? This is absolutely the best hotel experience you can have. Everything arrival to check out is super. What I enjoy most? 4 things: Location, staff, restaurant/bar and the fitness center. It truly is a "home away from home." And I always get excited for my next trip back!

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Thank you for the AWESOME review!! I am happy to hear that you enjoyed your stay with us! Your feedback is very important to our team. We hope to have you back again soon!

Every staff member was extremely friendly and helpful. The Club Restaurant was not only convenient but the food and service was fantastic! I am so glad I was able to stay here. The location was also very convenient as it was very close to where I had to work. It also made it easy to maneuver around town.

GranTree Bozeman, Owner at Best Western Plus Grantree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Loved our stay here the front desk was so helpful and so friendly and care about what we looking for. The room was so sleep and comfortable and big we truly enjoyed our stay and will be coming back to stay here again. We would highly recommend this to anyone looking for a clean comfortable room with friendly staff.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Great customer service!! Clean rooms and awesome snacks!! Super comfortable beds! I was there for a conference and the meeting spaces were perfectly set up for our meeting needs. The restaurant has a delicious menu and the catered meal was delightful.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Well located just off the Interstate. Has a Great bar and restaurant on site. Had all the facilities you would expect. The room was a little bit tired but quite adequate. Staff were professional and courteous. Would definitely stay here again.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Convenient jumping off point for a trip to Yellowstone. Room was clean and functional, check-in was quick and friendly. Breakfast was hot and large. Wish I did not share my hallway with a noisy group staying there, but that's how it goes, sometimes . It met all my expectations, but I will probably search a little longer next time I'm in Bozeman.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Stay here about every month for work. Shuttle drivers are always on time and willing to drive you to local places in town. Staff at the front desk are always friendly. Bar/Restaurant staff are always on point menu could use an update but I understand coming out of the pandemic it's difficult (LGB).

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

It had been years since I stayed at the Gran Tree Inn, but the conference I was attending was held there and I made my room reservation. When I returned from shopping and dinner, around 7 p.m., there were no parking spots available. In addition a duck boat and trailer parked in a no parking zone, so I had to back up the length of the building to get out. When I called the front desk, I was told there was "A Big Event" , she was sorry, and I should park at another hotel. The hotel I saw was across the street, which necessitated a slog in the dark across the snowy slushy parking lot. The desk clerk repeated that there was "A Big Event" and that I might be able to find parking around 9:30 p.m. and of course he was sorry, I'm traveling alone, so I'm not going out after dark in an unfamiliar town. As I was checking out, the cheery clerk asked if my stay was good. I told her about the parking problem, and she was sorry, too.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact us.

Typical Best Western. Room was ok. Has refrigerator (although BW does not give water to Elite Members) and large TV with several channels. Internet worked better than average which I liked (also had 3 computers near the lobby - which I also liked). Staff was friendly. Heated Pool and Hot tub was nice. I didn't eat in restaurant or visit casino, but both seemed lively. Rate was certainly more competitive than other hotels I looked at (Hilton Garden Inn, Hampton, Residence Inn etc) and that was my deciding factor. If visit Bozeman and the circumstances are the same I would once again stay at the Best Western Plus GranTree Inn.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

I really love this hotel and enjoy staying at this location anytime I'm in town. As I was going to check in the hotel was very busy and no where to sit they were sold out. I couldn't check in early so I was kinda upset about it but im understanding. The girl at the front desk by the name of "CASSIDEE" she went above and beyond to help me out. Her customer service skills are great she's very attentive and pays close attention to detail and also helped me out with allowing me to put my luggage behind the front desk so I didn't have to walk around carrying it until check in time which made me feel better. At the time of check in time she helped me make another reservation for the next day because online it showed up sold out so she was very helpful with helping me out with anything I needed help with not to mention she was very knowledgeable about the hotel. CASSIDEE is a very nice caring compassionate person we need more people like her in the customer service industry.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Nice hotel, free shuttle to and from airport, walking distance to Bozeman, enjoyed breakfast and lunch at hotel, laundry services adequate, friendly front desk staff, also free shuttle to town with a phone call before needing return trip

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Made a reservation a month early by mistake, charged for full stay, $666, unethical. Made a reservation a month early by mistake, charged for full stay, $666, unethical business practice, I chose Best Western because they are independently owned, non corporate, but still shafted. Unethical business practices...

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
We are sorry for your experience. We have fully refunded all your charges.

I had high expectations for this inn based on their advertised amenities, COVID safety protocols, and previous reviews. While the inn earned high marks for (a) comfortable beds, (b) ample towels, and (c) parking, it unfortunately fell short in several areas both before and during my stay. Prior to arrival, I tried on four separate occasions to learn more about the airport shuttle and the protocol for reserving a spot. Three phone calls over the course of three separate days and an email to guest services all went unanswered. When I finally did get someone on the phone, I was told that there was no reservation system and that you are supposed to phone the hotel once you arrive at the airport and have your luggage. Be warned, it can take over 1 hour from the time you call for them to arrive. If you opt for a taxi, note the cost will be in the $50 range and should be booked in advance. Bozeman does not have on demand cabs waiting in a queue outside of the airport at least at the time of my travel. Despite advertising strict adherence to COVID safety measures on this site and others, no staff were wearing masks during check-in or on departure. This was concerning given the quick spread of COVID throughout the Gallatin area during the time of my travel. That said, I am mostly disappointed in the establishment's failure to honestly state what precautions they were/were not taking especially since it was one of the reasons I opted to book there. The frontline staff could also do well with some more customer service training as I was made to feel like a cow being herded through a field on arrival rather than a human being checking into a hotel. While the hotel was renovated in the not too distant past, it still looks dated and there is only so much they can do to spruce up the rooms. For example, the block I stayed in had windows overlooking an interior pool offering almost no sunlight or privacy unless the curtains were drawn all the time. I can only imagine how loud it must be when the pool is functional. While I did not try the restaurant, fellow travelers in my group did not have a good experience and reported the food was poor and the customer service abysmal. Fortunately, there are a number of eateries downtown that are worth patronizing and delivery options as well. Finally, note the hotel is not really within easy walking distance of downtown and the advertised shuttle is set to run at only a few times throughout the day. which may be preempted by airport service. If you are planning to explore the downtown area, I'd suggest booking elsewhere. Similarly, plan to make your own arrangements if you need to go anywhere.

Jamie Hansen, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

One thing is for sure, the staff, from front desk clerks to housekeepers to shuttle drivers, you'll never find a nicer, friendlier, and hard working group of people. Everyone greets you with a smile and a "can-do" attitude. Bonus: Free shuttle to/from the airport and town. And, even tho it's free, be sure to nicely tip the drivers! The rooms are no-frills but comfortable and clean. They come with a small refrigerator, microwave, and safe. Four comfy pillows per bed so there's no need request more. It would be nice to have a better quality shampoo, hair condition, and lotion. BTW - the bottles are so small they'd hardly clean a baby's head. They also need to replace hair dryers and add a floor mat for the sink area which is separate from the bath area. The hotel offers lots of free parking too. There's also a swimming pool and casino (didn't use either).

The location has great rooms with lots of space for business and relaxing. The hotel also features a great restaurant and bar that is on sight - the food is great! There is also plenty of parking and the location is within walking distance to several other food options and it's also close to interstate!

I always stay at the Gran Tree Best Western when I'm in Bozeman. Mostly medical stays at a great rate. I feel safe here and the restaurant is excellent! It is also nice to have a bar and casino for fun:)

We stayed here at the end of December just prior to our trip to Yellowstone. I really didn't expect what we got. The staff is really exceptional. We were here for two nights and didn't rent a car. The BW van took us everywhere we wanted to go and we walked a fair amount as well. We had 2 breakfasts and a dinner at the Club restaurant which is fully incorporated into the building. The food and service there was excellent as well. This place is a real gem!

Excellent food and drink, always a pleasure to stay ay the Gran Tree! Easy to access and always clean and comfortable. The folks at the Gran Tree always greet you with a smile and a kind word and I have been staying at this motel several times a year for over 25 years and have never been disappointed in the services provided!

best front desk ever the ladies working the morning shift are amazing. just the hotel might .need a little update overall but the bed was comfy so I'm happy. best mountain view as well and having Walmart across the road was amazing

Whenever I am in Bozeman or passing through I always stay here. Staff at check in are always very friendly and efficient. Rooms are clean, beds are comfortable, rooms are quiet. Will keek staying here.

This town is plagued with the typical short staffing issues of the current climate in our country. This hotel has a wait sometimes for checking in and eating breakfast due to these shortages. However, the people who do work there are very nice and do an amazing job. I compare them to “air traffic controllers” of the service industry. This hotel handled our Marine Corps ball without a single glitch. I highly recommend staying here if you come to Bozeman, Montana,

Outstanding room and cleanliness but If you have to check out before five make sure you bring your own coffee hotel will not replace the coffee you use in room before 6 am… I used two coffee pods (k cups) that were in room When I Reyes to get two more was told no..

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us.

The rates were very good. There was plenty of parking. The beds were very comfortable even though each queen been was worn down significantly on each side closest to the night stand. No complimentary breakfast but offered coupons for the restaurant which was ok. Food was pretty good.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 4065875261. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

This was a very nice hotel and restaurant, with convention rooms for businesses. We ate at the restaurant twice and both times it was delicious. However the portions of nachos and taco salads were way too big, and the menu or waitress should have told us they were to be shared. I felt badly about wasting so much food :(

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4065875261. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Carl Solvie General Manager Best Western Plus GranTree Inn

We unexpectedly needed a room on short notice. Everything was booked online or either very overpriced. I tried calling several hotels directly but either didn't get an answer or got a customer service agent in another country that was more concerned with signing me up for their rewards program rather than helping me find a room. I was able to get a live person at the front desk to answer the phone at this location. They were very friendly and helpful. They only had 2 rooms left and he held one until we could get there. The front desk staff was great, the room was clean, updated, quiet and the beds were very comfortable. The onsite restaurant was an added bonus. Fantastic breakfast and service. I would definitely stay here again!

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Trish, Thanks for the wonderful review and recommendation! It was our pleasure to assist with your needs. Glad you enjoyed our onsite restaurant and lounge, clean, comfortable rooms, and friendly customer service. Please DO stay here again! We appreciate the feedback. Until then... Best, Paula Mercurio Guest Services Manager

Very friendly staff at the hotel and at the restaurant. The rooms were very clean and the bed was comfortable. There is a nice grill and bar restaurant inside the hotel. Which makes it convenient. Good food and great service. Nicely located off of I90 and nearby downtown. I would recommend staying here.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Joanna, Thanks so much for the outstanding review! So glad you enjoyed our clean rooms, comfortable beds, convenient location, and our onsite restaurant and lounge. The Club Tavern has been voted one of the top spots in Bozeman consistently. It's popular with guests and locals alike. We sure appreciate the feedback, and look forward to hosting you again. Best, Paula Mercurio Guest Services Manager

Wonderful property…our room was comfortable and clean…restaurant was fantastic and the bartenders were extremely friendly…drinks and dinner there both nights as restaurant reservations in this busy town were hard to come by,..no regrets though. Great menu!

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Wow! What a nice review! So glad that you found The GranTree to be a "wonderful" property, and that you enjoyed our clean and comfortable rooms. Our onsite restaurant and lounge (The Club Tavern) has been voted Best in Bozeman consistently, and we are thrilled about having that distinction. Please come back and see us again soon. Best, Paula Mercurio Guest Services Manager

We enjoy the nice and clean room. Checkin and checkout are easy and fast. The only complaint we have is that neither staff nor guests are requested to wear mask inside of the building, which makes us feel uncomfortable,

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Mei, Thanks for the nice review. Masks have not been mandated by the state or county for some time, therefore it is optional for both staff and guests. We continue to follow BW and county health guidelines, and have been selected as one of the top BW properties for cleanliness and guest satisfaction. So glad that you enjoyed the clean room, and your check in and checkout were satisfactory. We appreciate the feedback. Best, Paula Mercurio Guest Services Manager

I can't thank the Grantree Hotel staff enough for helping me to coordinate Belgrade High Class of 2001 20 Year Reunion! The food was amazing, the staff was absolutely incredible, and everything went off without a hitch! We also stayed at this hotel for 3 nights and were so happy with the room and restaurant! I recommend it to anyone traveling to Bozeman!

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Rachell, Wow, what a wonderful review!! We really appreciate you choosing The GranTree Inn for your class reunion. So glad that all went well, and you enjoyed the amazing food at our onsite restaurant, nice room, and our incredible staff.. We pride ourselves on providing excellent customer service. It will be our pleasure to host you again. Best, Paula Mercurio Guest Services Manager

Way overpriced for mediocre rooms. I would not recommend anyone stay here. The hotel itself isn't bad but they charged me about $500.00 a night for a badly designed room that would go for less than $200, in any other hotel. Especially since it really isn't close to any specific sightseeing places.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for the review. So sorry that you did not enjoy your stay. We are at peak summer season, and at capacity nightly. We do keep our rates at mid-market. Your Jacuzzi suite is one of the most sought after on the property. There are attractions, shops, and restaurants all over Bozeman, and we are less than a mile from Main Street. We also provide complimentary hotel shuttles for our guests. We appreciate your feedback, as always. Sincerely, Paula Mercurio Guest Services Manager

I was there overnight on my way to Yellowstone to work in the park 2005,they didn't have '2005' as an option to put in this review. and have NEVER in my life been more grateful to lay down and shower .

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for leaving a review. Glad you were able to rest during your stay with us, and hope we can be of service on your stay in the Bozeman area. Best, Paula Mercurio Guest Services Manager

We have stayed at the Bozeman Grantree Inn many times. They are consistently friendly, service oriented. Rooms are clean and comfortable. Location very convenient. The attached restaurant, The Club, has a wide range of choices of excellent food. Service there is prompt and friendly. Highly recommend both.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Rod, Thanks for the excellent review. It's always our pleasure to serve you, and we appreciate your kind words about the clean rooms, convenient location, and excellent food and service at The Club Tavern. We appreciate your loyalty to The GranTree and look forward to seeing you soon. Best, Paula Mercurio Guest Services Manager

We were here for two nights in the suite room, since there are three of us. The room was cleaned in the afternoon while we were gone, which was really nice! Leah got us seated for dinner when we arrived, it was late but the kitchen was still open. We had a great dinner and were out by 9. Then Leah seated us for breakfast about 11 hours later, does she sleep in a booth? :-) Front desk staff was great, we enjoyed our stay. We used the wifi a lot, glad I am a rewards member!

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Adrienne, Wow, thank you for the excellent review! So glad you enjoyed your stay at The GranTree Inn. I will certainly share your kind words with the staff. Happy that you experienced our best-in-class service, and excellent food at our onsite restaurant. We are glad you're BW Rewards member as well - such a great program, with so many benefits. Until next time... Best, Paula Mercurio Guest Services Manager

Hotel and front desk staff were wonderful.The restaurant had a great breakfast and very good service as did the bar.My son used the fitness center and said it had everything he needed and was clean.Great location in a great town.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for the exceptional review! Glad you enjoyed our best-in-class service all around, as well as our onsite restaurant, fitness center and convenient location. We appreciate the kind words, and look forward to welcoming you back to the great town of Bozeman soon! Best, Paula Mercurio Guest Services Manager

My husband and I came to Bozeman for a wedding that was rescheduled last year due to COVID and we decided to extend our stay to have a little kid-free getaway. We stayed for 4 nights and loved the GranTree Inn! The room was nice and clean, the hotel restaurant/lounge was charming and had surprisingly wonderful food and the shuttle services to the airport and downtown Bozeman were amazing. On our way out one night, we learned that he walls are a little... thin based on what we heard coming from one of the rooms. So just beware of that if you are staying with a partner. ;)

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Colleen, What an outstanding review! So glad that you enjoyed your stay at The GranTree Inn. We appreciate you noting the cleanliness of the guest rooms, the charming restaurant and lounge, good food, and complimentary shuttle service. We want all guests to have a positive experience, and we thank you for letting us know we succeeded. Best, Paula Mercurio Guest Services Manager

The Gran Tree was very clean with modern amenities. I didn't have time to use the pool but it looked nice as well. The fitness center (although a little small) was equipped with many modern pieces that made working out very functional. The food was fantastic, along with the service I received in the bar/restaurant. Thank you, and can't wait to stay there again.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Scott, Thank you so much for the excellent review! So glad you enjoyed our modern amenities such as our indoor pool and new fitness center. Also appreciate knowing that you enjoyed the "fantastic food" and service. We appreciate your feedback, and knowing that you had such a positive experience at The GranTree Inn. Look forward to hosting you again! Best, Paula Mercurio Guest Services Manager

This is the only hotel I visit in Bozeman. The staff are fantastic and very accommodating. Everything you need is here from the restaurant to the bar and hotel. Absolutely an incredible place to stay. Thank you all for a great weekend in Bozeman.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Andrew, Thank you for the excellent review! So glad you choose The BW GranTree Inn for your trips to Bozeman. We are very pleased that you enjoy our accommodating staff, our convenient onsite restaurant and lounge, and many amenities. We look forward to providing another great weekend for you in the future. Best, Paula Mercurio Guest Services Manager

Clean rooms and a great night sleep for the family. Visited in June 2021 and was pleasantly surprised by this Best Western. So many things on the pulse side here. Clean rooms, great location , beyond comfy beds, great staff and the Bar and grill on site was terrific. We look forward to our next visit.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Tony, Thanks for the excellent review of The GranTree Inn. Glad you enjoyed our convenient location, comfy beds, clean rooms, and great staff, and terrific food at The Club Tavern. We appreciate your feedback, and look forward to hosting you again on your next visit to Bozeman. Best, Paula Mercurio Guest Services Manager

I found this location to be a very clean hotel and very comfortable beds. Very friendly staff and very accommodating. Good location. Price was a little much, but I guess it's peak tourism season. Close to downtown with excellent restaurants. N

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Mark, Thanks for the very nice review. So glad you enjoyed our convenient location, cleanliness, comfortable beds, and friendly staff. We look forward to seeing you again next time to the Bozeman area. Best, Paula Mercurio Guest Services Manager

It was a fantastic place to stop and then very accessible to Bozeman which we then explored. It is close to several museums that are very interesting and kid friendly. Plus having the restaurant in the hotel makes it very convenient to have a drink with dinner before retiring to the room.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Colin, Thanks so much for the excellent review! Glad that you enjoyed our convenient location, and onsite restaurant and lounge. The Club Tavern has been voted one of the top restaurants in Bozeman consistently. We appreciate your feedback. Until next time.. Best, Paula Mercurio Guest Services Manager

Toilet in the room broken, nobody on staff to fix, front desk clerks did not seem to care. I had to walk to lobby restroom to relieve myself. Thank goodness only there for one night. Horrible service, staff not friendly, do not recommend this property

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Jill, Thanks for leaving a review. My apologies about the issue in your room. Although we receive many compliments on our guest rooms, cleanliness, and best-in-class customer service, things do happen occasionally that we address promptly. We sent staff to your room for the toilet as soon as we became aware. Maintenance corrected the problem. Compensation was provided due to the inconvenience. Upon check out, our staff recalls that you seemed satisfied with the offering. We want all of our guests to have a positive experience, and appreciate your feedback. Sincerely, Paula M. Guest Services Manager

We were expecting an ok room and not a great night of sleep because we haven't had good experience woth the comfort of the beds. These beds blew us away. So comfortable and clean. We highly recommend using Best Western Gran Teee Inn

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for the wonderful review! So glad you enjoyed our comfortable beds and clean rooms. We appreciate your feedback and the recommendation. Look forward to your next visit. Best, Paula Mercurio Guest Services Manager

Hotel was clean. Room was equipped well and right off the highway. Staff was quite friendly. There is an attached restaurant that we did not use, but I guess the hotel offers a percentage off of breakfast to guests. The room had 2 sinks, one in the bathroom and a separate vanity sink outside the bathroom. That was convenient for a traveling husband and wife.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you so much for the excellent review! So glad that you enjoyed our convenient location, friendly staff, and comfortable guest rooms. Please do try our onsite restaurant and lounge on your next visit. The Club Tavern has been voted tops in Bozeman consistently, and popular with guests and locals alike. Until next time... Best, Paula Mercurio Guest Services Manager

The constant noise all day and night throughout the entire stay required hotel security to intervene. It ruined our stay. Obviously old that was poorly remodeled. Staff is minimally helpful. Do not recommend unless you're into the drinking/casino scene.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for the review. My apologies that you experienced noise during your stay. We do have quiet times around the property, and do our best to have guests cooperate. We continuously remodel, and are starting with another wing of the guest rooms this week. Our staff receives many accolades for it's superior service, and we have many return guests. We hope you will consider staying with us again so we can provide a more positive experience. Sincerely, Paula M. Guest Services Manager

Had a wonderful time, enjoyed having a pool for the kiddo and a nice lounge for us adults. Great food at the club tavern inside the hotel. We will most defiantly stay here next time we come down to bozeman.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Danielle, Thank you for the excellent review! We are very pleased to know that you enjoyed our onsite amenities during your stay. The Club Tavern does have "great" food, and has been voted tops in Bozeman several times. We look forward to welcoming you again next time you're in the Bozeman area. Best, Paula Mercurio Guest Services Manager

Our son wanted to check out U Montana and Montana State. Both beautiful campuses and great schools. Gran Tree Inn was in a wonderful location close to both MT State and Bozeman Airport. The accomodations were clean and comfortable and the staff friendly, courteous, and professional. Will stay here again!

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Whaz, Thank you for the outstanding review! We sure appreciate the kind words and knowing that you enjoyed our convenient location, clean and comfortable property, as well as our best in class customer service. So glad you liked the beautiful Bozeman area. We look forward to seeing you again soon. Go CATS! Best, Paula Mercurio Guest Services Manager

Disappointed.. Dog feces all over exterior of grounds. Dogs all over inside of building. (Some people have allergies) Once we moved in are room we herd noise outside the window. Looked out and saw several people standing by the window smoking & making noise. Went to front desk and they offered us to be moved. Went to new room and late in night realized ants and bugs were present. Refrigerator didn't cool. Hot tub was cold and dirty.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for the review. My apologies about the noise. We do our best to ensure that all guests observe quiet times, but unfortunately, this does happen on occasion. On your additional observations, we rarely have these comments (in fact, receive accolades for the cleanliness of the property), so I'd appreciate speaking further with you about this. Please feel free to contact me directly. We value all feedback. Thank you, Paula Mercurio Guest Services Manager

Our family stayed here in March and was very pleased. It's a great value in Bozeman. It's worth upgrading to a larger room with pullout sofa. These rooms do not get the noise from the pool area. The restaurant and bar is very busy with great food and service. I would recommend this property.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for the excellent review. So glad you enjoyed our king suite room with the pullout sofa. Pleased that you found our onsite restaurant and lounge to your satisfaction. The Club Tavern has been voted tops in Bozeman several times, and we are proud of that honor. We look forward to serving you again. Best, Paula Mercurio Guest Services Manager

It was a great place to stay. Very clean and the staff were efficient and helpful. The workout facility was clean and had nice equipment. The only gripe we had was that there was no breakfast included in the stay. They did give us 20% discount on breakfast at the restaurant and the food was great!

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, THANK YOU for the kind words and excellent review! So happy that you enjoyed the cleanliness of the property and efficient, helpful staff. Our workout facility was recently remodeled, and is quite popular. Our onsite restaurant and lounge, The Club Tavern is operated independently, and therefore we provide the 20% off discount on breakfast exclusively to our hotel guests. The food is great! The Club has been voted tops in the Bozeman Choice awards consistently. We appreciate your feedback. Look forward to seeing you again. Sincerely, Paula Mercurio Guest Services Manager

Great location and great view of the mountains from my room. The Club Tavern and Grill restaurant is attached to the hotel making it easy to get delicious food and a few drinks if desired. The WiFi was the best signal I have ever had in a hotel as well.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
HI Quinton, Many thanks for the excellent review! Glad you enjoyed our convenient location and the beautiful mountain view. The Club Tavern and Grill is popular with guests and locals alike. It was recently voted number one in Bozeman in several categories. We are very proud of this distinction. The Wifi was recently upgraded, and your feedback on this is also appreciated. Look forward to seeing you again on your next stay in the area. Sincerely, Paula Mercurio Guest Service Manager

So few hotels have Jacuzzi suites available for rent anymore. This requirement for our stay, after a day of skiing, forced us to select this hotel. We were pleased with the size of the jacuzzi and the two room layout to the suite. But the facility as a whole is very dated and badly in need of a make over.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for the review. Glad that you enjoyed the Jacuzzi suites during your stay. Many of the guest rooms were recently updated (more on the way). We have also remodeled our fitness center, which is quite popular. While the building itself is not new, we have a significant loyal following, and update continuously. My apologies that you did not care for the property. We certainly appreciate your feedback. Sincerely, Paula Mercurio Guest Services Manager

I've been a member of the BW's for a couple of years now which means that I will stay in a BW if possible as I'm out on the road. The Bozeman BW just had too many wrong issues popping up that made my stay not very enjoyable there. For starters there was the 20% coupon for breakfast. After paying for my wife and I it would have been another 20-30 dollars per day spent just one breakfast including the 20% off. My car was trapped after the snow plow truck came through and cleared the parking lot - except that he never shoveled the snow build up in back of my car where the truck had gone through. We wanted to watch a movie but had to click on every channel just to see if there was a movie playing and what it was. Then to top it off, I had to drive back to the hotel after we had left and had breakfast elsewhere in order to correctly get the bill taken care of. We were charged about $20 per night more than what I had originally signed up for when I made the registration. Not good.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Joe, Thanks for the detailed review. My apologies that your stay was not satisfactory. The 20% coupons are provided for breakfast each day exclusively for our hotel guests. Most are delighted with this on-site amenity for both convenience and quality of food and service. As previously discussed, I have addressed your other concerns, and I appreciate your calling them to my attention. I hope you will consider staying with us in the future, so we can provide a positive experience. Sincerely, Paula Mercurio Guest Services Manager

Checked into a pet friendly room, took my dog inside and proceeded to unload my car. My dog happened to bark a few times while alone in room at 2 in the afternoon. Got 2 calls from front desk where assistant manager was complaining very unprofessional and acting completely rude for a mediocre hotel I think theres better ones in town to choose from.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Dusty, I can understand your frustrations, and although we are a pet friendly hotel, we do have policies in place and must address complaints from numerous guests if pets are left unattended and continuously barking. We attempted to contact you several times to remedy the situation. It is unfortunate the manner in which you communicated with our staff, who receive many accolades regarding excellent customer service. Please feel free to call me directly if you would like to discuss further. All guest experiences matter to us. Sincerely, Paula Mercurio Guest Services Manager

Again, we were trying to stay ahead of the weather. Saw a Best Western so pulled in. The only room they had left had a window to the pool. I didn't realize the pool was indoors (I'm from sunny SoCal) and I'll admit, it's disorientating not knowing what time it is or what the weather is like outside. I missed that outside window! Otherwise, beautiful hotel with a good mattress, friendly staff, and then I didn't care if it snowed.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Myrtle, Thank you for the detailed review! So glad you enjoyed our "beautiful hotel, good mattress, and friendly staff". We strive to create a positive experience for our guests, and sincerely appreciate the feedback. Please come and see us again - any time of year! Best, Paula Mercurio Guest Services Manager

I've stayed in many hotels in my life, some more deluxe, but none as good as this hotel. The staff was super helpful, particularly the front desk and management. My wife required a wheelchair, but unfortunately, the hotel's wouldn't fit through a normal room door, so Paula, a manager, moved us to a suite. After we had a wonderful dinner, I rolled my Bride to our room and told her I was going back to the bar and have a few with the locals. I had a few too many and returned to our room where I fell and broke four ribs, resulting in five more nights in Bozeman's Hospital. My wife was very frightened by this experience. She was in a strange city, with six inches of snow on the ground, in a hotel, and a wheelchair. Paula and her staff took good care of my Bride. They found her a nurse to come to our room and bathe her. They brought food to her or rolled her to the restaurant to eat. They took great care of the love of my life until my brother could fly from NC to take her home. I am forever grateful for the service; the shuttle to bring me my phone and laptop, pick me up from the hospital, and bring me back to the hotel. Flowers and chocolate were well deserved.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Landon, Thank you for the outstanding review. On behalf of the entire staff, we sincerely appreciate your kind words. So glad we were able to be of assistance during your stay. It was quite an adventure! Happy to know that you are all doing well. Look forward to seeing you next time at The Grantree. All the best, Paula Mercurio Guest Services Manager

Our room was clean and beautiful. Had the newer style of decor. The staff was friendly. Pool and spa were open so we were thrilled to use it. We ate in the restaurant twice. Both meals were fantastic. Highly recommend the meatloaf for dinner.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Shelly, Thanks very much for the awesome review! So glad you enjoyed the clean, updated guest rooms, pool, spa and our onsite restaurant and lounge. It is a favorite with guests and locals alike! The meatloaf is a new menu addition, and has been quite popular. We appreciate knowing that you were provided with friendly service, and had such great stay. Best, Paula Mercurio Guest Services Manager

Stayed a night as a gateway to Yellowstone Adventure. The outstanding service using the hotel shuttle was over the top great. Airport pickup, trip to town, & trip to offsite dinner. Fabulous! The hot tub king rooms are very clean and a HOOT! Will return next time with the kids! Try this place, it is very good.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for the glowing review! We are so happy to hear that you enjoyed our complimentary shuttle service, clean hot tub rooms, and outstanding service. We strive to provide a positive experience for our guests, and pleased to know that we succeeded. Looking forward to your next stay at the Best Western Grantree Inn. Best, Paula Mercurio Guest Services Manager

Rooms were clean. Parking was easy. Great location near the Cannery District with some great dining/drink options. Enjoyed the hot tub. Staff were all friendly and courteous. Would recommend for both business and pleasure.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi LeBrone, Thanks for the "GREAT" review! Your feedback is important to us, and we are pleased to see that you enjoyed the clean guest rooms, easy (complimentary) parking, hot tub, convenient location, as well as our onsite restaurant and lounge. Look forward to seeing you next time. Best, Paula Mercurio Guest Services Manager

Very clean, comfortable and very friendly! Shuttle service was great. The restaurant was very good. Great location. Very cute little town that has amazing food and shops too. I would highly recommend.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thanks so much for your recommendation! So glad you enjoyed our onsite amenities, including the complimentary shuttle service, restaurant and lounge. We appreciate the feedback about our clean, comfortable property, and best in class customer service. We pride ourselves on exceeding our guests expectations with every stay. Look forward to seeing you next your in the Bozeman area. Sincerely, Paula Mercurio Guest Services Manager

Was looking for Lodging between Big Sky and Bridger - The Hotel was Great and the Kitchen & Lounge were Excellent Facilities were comfortable and staff from the front desk to the lounge and restaurant were all great

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, We are so pleased that you choose us for your lodging! Thank you for the excellent review. Happy that you enjoyed our onsite restaurant and lounge, and that you were provided with excellent service throughout the property. We look forward to hosting you again in the future. Best, Paula Mercurio Guest Services Manager

We stayed here for a few days after getting married in Big Sky, Montana. From the first time through the door, everyone was very accommodating and polite. The Inn was very clean throughout and the restaurant served some good food. The free shuttle is great, anywhere you want to go within city limits and to the airport.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Chris, Thank you so much for the excellent review! Happy to see that you enjoyed the good food at our on-site restaurant, and the complimentary shuttle. We appreciate your kind words about the cleanliness and good service. Our staff prides itself on providing a positive experience for our guests. Happy Holidays, Paula Mercurio Guest Services Manager

Had a ball in Bozeman! Thanks for the free shuttle to and from the Xmas party so we didn't have to worry about a taxi or uber! The pre game drinks were awesome! Thanks for the wonderful breakfast the next morning! All those 2 for 1 vouchers and 20% off breakfast coupons were put to good use!

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for the excellent review! Glad that you enjoyed our complimentary shuttle, and on-site restaurant and lounge. Look forward to hosting you again soon. Happy Holidays, Paula Mercurio Guest Services Manager

Excellent Hotel! Excellent Staff! Make sure you stop if ever in Bozeman! Casino was fun and there is a restaurant on site. Everything you need is at your finger tips. Parking is spacious and there is a convenient store just steps away. Nice place!

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Jody, Thank you for the "BEST HOTEL EVER" review! Very happy that you had such an excellent experience and enjoyed our onsite amenities, including the restaurant, casino, spacious free parking, and the convenience store. We sincerely appreciate the kind words about our excellent staff as well. Will see you again on your next trip to the area. Best, Paula Mercurio Guest Services Manager

A great value hotel!! The staff are very professional and helpful. A very clean property. The rates are reasonable as well!! I totally recommend Gran Tree!! It's the only hotel I'll stay in when I am in Bozeman! Also, The Tavern restaurant is awesome! Great food and service at reasonable prices with an eclectic menu! Sean is a great bartender and Rob is an excellent manager!!

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Dave, THANK YOU for the glowing review! We appreciate the feedback, and so glad that you continue to enjoy all we offer at The BW Plus Grantree Inn. Thank you also for noting the cleanliness, reasonable rates, excellent food and service. Sean and Rob are terrific, and have been with us for some time. See you on your next visit to Bozeman. Best, Paula Mercurio Guest Services Manager

I stayed at the Gran Tree last month on two separate occasions. Both stays were great and the front desk staff were very friendly and helpful. I felt comfortable with their covid rules. The room was clean and quiet and I was able to check in early without any issues. I would definitely stay here again when in Bozeman.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you very much for the kind words about your stay here at The Best Western Grantree Inn! So glad that we were able to provide best in class customer service, and that you enjoyed the clean and quiet rooms. Thanks also for noting that we are following COVID guidelines. We look forward to hosting you on your next stay. Best, Paula Mercurio Guest Services Manager

Bozeman is beautiful and there are many choices of hotels for accommodation. The Gran Tree has always treated us well. The rates are competitive and the accommodations are very comfortable. The restaurant is a nice convenience and the food is good.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Karen, Thank you for all of the kind words! We really appreciate feedback from our guests, Thank you as well for being a loyal customer. It means so much to us know that we continue to provide positive experiences. Look forward to seeing you on your next trip to the Bozeman area. Sincerely, Paula Mercurio Guest Services Manager

I stayed at this location in late October of 2020. They had friendly staff, clean rooms, and a good pet area. They appeared to be encouraging people to take measures to avoid the spread of COVID 19. I did not look around the hotel other than my room and the lobby.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for the very kind review! Glad that you enjoyed our friendly service, clean rooms and pet area. We are following guidelines for COVID 19 per county mandate and Best Western standards, and appreciate you noticing. Look forward to hosting you again soon. Best, Paula Mercurio Guest Services Manager

Attractive motel. Clean. But disappointed in not requiring face masks. Very confused why the signs require masks but no one enforces. The safety of customers should be a top priority. Because of the lack of enforcement, we now are concerned about exposure to Covid.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Karen, Thank you for the review. Glad you enjoyed the cleanliness of our property. In addition to following Best Western and county guidelines (sanitizers, distancing, signage, deep cleaning of rooms and common areas, etc), we do encourage our guests to wear masks. Unfortunately, we cannot force them to do so, and I apologize for any concerns this may have caused. We appreciate the feedback, as we strive to ensure that all guests have a pleasant stay. Sincerely, Paula Mercurio Guest Services Manager

The good first....this property is very conveniently located and has many services and amenities. We were able to get our car washed right next door and there were many restaurants nearby. It was one of the few hotels we stayed in on our 2 week national park trip that started in California that served a dine in breakfast. We were given vouchers for breakfast and complimentary evening beverages. The breakfast was excellent and our server was wonderful. However, the dining room was pretty full and social distancing was being stretched. The not so good.....check-in did not go well. We were traveling with another couple and had booked our rooms at the same time and requested they be near one another. Their room was ready, but ours wasn't and wouldn't be for awhile. We had been on the road all day and were very tired. I just wanted to get into a room and relax, so we said we would take one that was ready rather than be near our friends. I had booked a deluxe king to have some extra room, but when we got to the room it was a standard king. The desk clerk didn't mention we would be in a standard room. I was too tired to go back to the desk and complain, so I don't know if a standard was all that was immediately available or if she just didn't notice that was what we had reserved. That being said we stayed in Best Westerns the majority of the time and this was the smallest room we had of the 4 we stayed in.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for the detailed review. Glad to see that you enjoyed the convenient location of the property and the excellent food and service in our onsite restaurant and lounge. It is a favorite with locals and guests alike! Regarding the rooms, unfortunately, although we try to accommodate all of our guests needs, we cannot always determine that all rooms are ready at the same time, especially when we are fully occupied the days before. I'm so sorry for the trouble, and the mix up on the rooms. It appears that we were attempting to get you situated as quickly as possible. If I can be of further assistance, please feel free to contact me directly. It is important to us that all of our guests have a positive experience. Sincerely, Paula Mercurio Guest Services Manager

The room was in a great location. Shower head was not that great. The casino attendant working our first night was super rude but the one working the second night was great. The food was super spendy in the resaraunt. The front desk staff were nice but could use more training and clarification on how to do things. A higher attention to detail would benefit them.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for the review. We appreciate the feedback. Glad you enjoyed our newly updated guest room. We pride ourselves on our excellent service, but I will certainly relay your observations to our staff, as it is unusual to receive such concerns. If I may be of further assistance, please feel free to contact me. Hope to see you again on your next trip to the Bozeman area. Sincerely, Paula Mercurio Guest Services Manager

One of the worst hotel rooms I have stayed in for quite a while. I will give the reasonably comfortable beds credit - they were fine. Beyond that, the carpet was in the “I definitely don't want to walk around without socks on” category. Ugly, dated and worn. The bathroom was right out of 1972. Heavy tiled floor, tub enclosure looks like the kind of thing my dad would install in a rental home back in the 70s. Furnishings are uniformly dated (1970s style heavy oak). I literally didn't want to touch the draperies, for fear of dislodging a torrent of dust from the Carter administration.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Glad to see that you enjoyed our comfortable beds. So sorry that you did not care for the room. Our property is a favorite with both locals and out of town visitors consistently. We have won many awards, including Trip Advisor Travelers' Choice several years running. Our guest rooms have been recently renovated, and our deep cleaning protocol is strictly followed- especially with Covid guidelines in place. We appreciate the feedback, as we take all into consideration and always strive to improve. Sincerely, Paula Mercurio Guest Services Manager

We moved from Minnesota to Washington State with our cat and our dog. The drive was long, so we were relieved to find such a comfortable place to spend the night that accepted our pets. The lounge was an extra bonus - great service, food and beverages... upscale sports bar ambiance... loved it!

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Bill, Thank you for the excellent review! Very happy to see that you had a great stay, and enjoyed our best in class customer service, as well as our pet friendly property. The sports bar is a local favorite, and guests appreciate the good food and convenience. We look forward to hosting you again. Best, Paula Mercurio Guest Services Manager

We stayed here for the last 3 nights of our 2 week vacation. It was very clean besides the small area that was being renovated. For whatever reason we were upgraded to a king suite, very nice. Bed was big and comfy, room was clean, restaurant looked clean. We only got a drink at the bar. Tv was nice. It was in a convenient location, we would definitely stay here again.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Lauren, Thanks for the excellent review! So glad you enjoyed your upgraded room, the amenities and convenient location. We look forward to seeing you on your next stay with us. Best, Paula Mercurio Guest Services Manager

I rarely, if ever, leave a bad review but this place is GROSS. To start with the positives, the front desk staff was great and helpful. They put us in our original room and the pull out sofa was not working (not their fault) and they delivered new keys quickly and were very friendly. Negatives: The hallways reek of marijuana. Someone was smoking in halls which made the mustiness even worse. It looks like it has been very long time since they've upgraded their carpeting and paint. Our room was big which was nice but we brought our dog and I swear she got fleas FROM the room. We were all itchy and had the heeby jeebies. If you're going to be a pet friendly hotel, YOU MUST HAVE hard floors that can be sanitized after stays. Dogs in carpeted rooms are just gross and I include my dog!! They just can't and don't thoroughly clean them after each guest. All of the lamp shades were askew which was small and petty.... The outside was pretty weak also. Walked the dog around the back and the dumpster was overflowing with bags of trash on the ground and the gate to the enclosure was open. We had a very positive experience at a Best Western Plus in Somers so we thought to give this a try. Big Pass.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Lisa, Thanks for the review. I'm happy that our desk service met your satisfaction. Regarding the other items, our property is a non-smoking hotel. Unfortunately, we cannot always control if a guest decides to not abide by this policy. We are a pet friendly hotel, and receive many compliments about the cleanliness of the rooms and overall facility. The rooms are sanitized after each use, and we have had no complaints about fleas. All of our rooms were recently renovated as well. Please feel free to reach out to me directly, as we pride ourselves on providing a positive experience. Best, Paula Mercurio Guest Services Manager

The staff was very friendly and accommodating. My room was clean and tidy. The food in the restaurant was good but service was slow. It was not quiet due to barking dogs and clearly being able to hear full conversations in the next room or in the hallways. I didn't feel comfortable having phone conversations knowing that the people in the next room could probably hear every word. I was looking forward to having a City Brew at the hotel, however the machine was broken during my entire week long stay.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Tammy, On behalf of the staff here at The GranTree Inn, I want to thank you for your detailed feedback. In checking into it, I see that you stayed in one of our adjoining rooms. These can be a little noisy at times. Please ask for a non-adjoining room next time, as we want to ensure you have a pleasant stay. Look forward to seeing you again soon. Best, Paula Mercurio Guest Services Manager

The Best Western Plus in Bozeman was superior and less expensive than the one in West Yellowstone. That is probably because the one in West Yellowstone is at the entrance to Yellowstone Park. We loved Ted's Montana Grill for dinner and the Western Cafe for breakfast in Bozeman!

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Jay, Thank you for the 5-star review! We appreciate you taking the time to share your experience. With Bozeman being about an hour from West Yellowstone, it's incredible to have National Parks in our backyard. Bozeman is also known for it's great selection of restaurants so we're glad you were able to spend some time on the town and enjoy those! Our hotel also has an in-house sports bar called The Club Tavern & Grill. Known for it's large portions and drink selection, you might enjoy that on your next visit to Bozeman! Thank you again for your feedback and hope you enjoyed your Montana trip! Best, Paula Mercurio Guest Services Manager

The room was very clean and location was right off the highway. The restaurant and bar was very good. We felt very safe. The people were very nice and helpful. We will stay again when in the area. The pool area looked nice but we did not use it. There was also a nice patio to eat at.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Hi Vicky, Thank you for your 5-star review and feedback. We're so glad you enjoyed many of the amenities our property has to offer! Safety and health is our #1 priority for our guests and we've put extra emphasis on cleaning and safety measures to ensure guests feel that when they stay with us. Our in-house restaurant, The Club Tavern & Grill, is a local favorite and the restaurant patio is popular, especially in the summer. I will pass your feedback along to our staff. We appreciate the kind words and glad you enjoyed your stay. We look forward to seeing you on your next trip to Bozeman! Warmly, Paula Mercurio Guest Services Manager

I only stayed here one night, as I found myself in Bozeman unexpectedly on a Yellowstone trip (dog was in pain and I needed vet care. Don't worry, he's fine now!) but I definitely want to return later this summer when I head back out to the area with my sister. Staff is very friendly and rooms are just your standard Best Western rooms. Nothing to write home about, but it was clean, I got a good night sleep, it was quiet. That's what ya need, right? The corridors are a bit dark and dated, but meh. Not a huge deal. The fitness center was amazing. This is probably the best Best Western fitness center I've been in. It was huge, all new equipment and it rivals some 5-star hotels in Asia I've stayed in. I was very impressed. I could see lots of conferences happening here - there is a lot of communal space and it all looks pretty nice. What I really loved was the restaurant. I typically avoid hotel restaurants because I am usually disappointed. When the staff member who checked me in said that the restaurants is popular with locals, I was interested. I was interested, but also tired. I had a dog in pain, which obviously worried me sick, seeing a vet in a town hundreds of miles from home, and I didn't want to go out again. I ate dinner at the restaurant and was VERY impressed. This food was the best I had on my trip! You get a coupon for breakfast (no free breakfast here) and it is AMAZING. I repeat - AMAZING. I swear I will come back and stay here just for the omelette.

GranTree Bozeman, Owner at Best Western Plus GranTree Inn, responded to this review
Thank you for your thoughtful review and great feedback! Glad to hear your dog is doing better and recovering. Cleanliness is our top priority and we're proud to have received this 5-star review. Our Housekeeping staff has won several awards for their cleaning protocols and efforts. We've also put extra emphasis on our health and safety guidelines while simultaneously ensuring best-in-class experience for guests. Our new fitness center has really been a nice addition to the property and guests are loving it. It allows folks to keep up their fitness routine while away from home. We are one of the largest conference centers in Bozeman offering over 10,000 square feet of flexible conference room space- great for small or larger events (with safety precautions and proper health guidelines). The Club Tavern & Grill is definitely a local favorite and won several 2020 Bozeman Choice Awards for friendly-staff, happy hour, food and more. They're also known for their large portions and great drink selection. Your thorough review of our property and your stay with us is helpful and much appreciated. We look forward to your next visit to Bozeman later this summer. Best, Paula Mercurio Guest Services Manager

I visited the Grantree want my aunt for a wedding. The front desk staff were very friendly and helpful. In particular, Connor was very kind. I had to catch an Uber and didn't have a face mask, so he hooked me up with an extra mask that he had! Ben

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Ben, Thanks for the stellar review! We appreciate your time in letting us know that you enjoyed our best in class customer service at The GranTree. I will also pass your compliments onto Connor. Glad he was able to assist. Look forward to seeing you next time while in the beautiful Bozeman area. Best, Paula Guest Services Manager

From the photo posted of their hotel, you would expect this to be a relatively nice facility. We were sorely disappointed. To begin with, the front desk clerk referenced the fact that I had booked through a third-party at least twice while checking me in and then proceeded to give us a room on the far backside of the property. When we entered from that area, the hallways reeked of cigarette smoke and were dark and dingy. Our room, which was supposed to be two queens,was small and not as advertised. we could barely fit our small suitcases in the room, and had to continuously walk over each other to get somewhere. The property is dated, and just smells stuffy and unclean. Especially in light of the COVID-19 situation, I would have expected better. Finally, the next morning when we went downstairs to check out the breakfast, the waitress was incredibly rude, grabbing the menus from me and dunking them in a cleaning solution before I could even figure out what was on the menu. She did not speak to me, only glared. Honestly, I would not recommend this hotel and would suggest patrons look elsewhere for lodging.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for taking time to write your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please note that our hotel is a non-smoking property, but unfortunately, not all guests abide by the policy. Our housekeeping and restaurant staff receive many accolades. We have been implementing additional procedures during this time of COVID-19 to insure guest and staff safety. In addition, our rooms are in the process of being renovated. I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service. If I can provide any further assistance, please don't hesitate to contact me directly at 4065875261. Again, my sincere apologies. Paula Guest Services Manager Best Western Plus GranTree Inn

The hotel has a great restaurant and bar, but I was unable to use it due to COVID-19, so it's hard saying not knowing, but it looked nice. My king bed was very comfortable, and the shower was great. Room didn't smell, and the tempurature was easily adjustable.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you so much for the nice review of our property. We strive to exceed our guests expectations. Our restaurant is now open and worth a return trip! We look forward to seeing you on your future travels. Best, Paula Guest Services Manger Best Western Plus GranTree Inn

Gran Tree Inn is 90 minutes easy drive on good roads from Yellowstone and about 15 minutes from the airport in Bozeman with a free shuttle. It was a good choice for the night between arriving in Bozeman and leaving for Yellowstone the next day. The on-site restaurant was really good. Had both dinner and breakfast there. Nice conference rooms.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Dear Guest, Thank you for the excellent review! I'm so glad we met your expectations. The location and complimentary shuttle service are handy indeed, as well as our large event capability. Our in-house full service restaurant, The Club Tavern, has wonderful food. I will pass along your kind words regarding your meals. We look forward to providing another outstanding experience on your next stay. Sincerely, Paula. Guest Services Manager.

Booked this hotel online and within an hour my credit card information was hacked. The Fraud Department at our bank confirmed that this is a problem with the Best Western interface that has you key in credit card information.

The staff and service was profesional, friendly and helpful. Location is ideal for a variety of activities and the van will provide transportation downtown if desired. Rooms were clean and comfortable. Wifi was a bit slow with standard connection.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for choosing The Grantree Inn! We appreciate the fantastic endorsement and we look forward to your next visit. Best, Ghida Parker Guest Service Manager

We were there to attend the MT State H.S. basketball tournament. The hotel was full to capacity. Service was outstanding throughout, with special kudos to our server, Mason, who handled the entire tavern/grill with no problem. Restaurant food portions were large, inexpensive, and delicious. I heard no complaints from anyone in our very large party. I heartily recommend this hotel and restaurant!

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Hi Linda, I am elated to read that you enjoyed your stay with us, and our team was able to deliver on excellence. I will be sure to let Mason read your glowing review of his performance. Thanks again for the five star rating. Best, Ghida Parker Guest Service Manager

20 minute drive from Bridger Bowl Ski Resort. Awesome bar on the premises with great food. Casino room adjacent to the bar/restaurant. Heated indoor pool and hot tub. Close to airport and nearby tourist attractions. Big Sky Resort is only an hour and 20 minutes away.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Hi Sam, Thank you so much for the wonderful endorsement. I hope to see you again in the summer, we have some wonderful warm weather activities and we would love to host you. Regards, Ghida Parker Guest Service manager

I attended a conference here as a speaker and found it a great place to hold an event. The conference rooms are large and well-equipped and the food was excellent. Also my room was extremely comfortable and beautifully furnished. The microwave and refrigerator were very helpful and made my stay even better. Bozeman is a wonderful small city and the GranTree is the perfect place to stay. I plan to come back!

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Karen, Thank you for the wonderful review. Our sales team and event planners work hard to meet and exceed expectations. It will bring them great joy to know they were able to deliver and make your event a successful one. Thank you again for the heart felt endorsement, we look forward to planning and hosting your next event. Best, Ghida Parker Guest Service Manager

This is a very quiet hotel, somewhat updated, but very nice. The restaurant is actually very good for a hotel restaurant. Excellent service and just an overall good hotel. We were upgraded on our 2nd night (after spending one night in Yellowstone) We didn't ask for an upgrade, they just told us we were getting one. Great upgraded rooms with huge jacuzzi. They let us leave our car at no extra charge while we were on our excursion.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Hi Myra, It was a delight to read your review, and was especially pleased to know you enjoyed your stay with us. It made me happy to know we had a positive impact on your trip. I have taken the liberty of sharing your kind words with our staff. Your words were visibly heartening to them. They, as much as I, deeply appreciate your heart felt endorsement. From all of us here at The Grantree Inn and Club Tavern and Grill, THANK YOU! Best, Ghida Parker Guest Service Manager

Love this hotel... great location in Bozeman, and the airport shuttle made it very convenient. Extensive breakfast, rooms were comfortable and clean. Staff was friendly and knowledgeable about the area. Restaurant was great, too.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Thank you Robin for your positive feedback and heart felt endorsement. I am happy to know you enjoyed your breakfast at The Club Tavern and Grill. The Eggs Benedict are my absolute favorite. I hope you will be back again soon. Thanks again for spreading the word about The Grantree Inn. Best, Ghida Parker Guest Service manager

A number of problems encountered at this hotel. We weren't told and there was no printed information that a shuttle was available to downtown, so we spent over $70 on Uber for four rides (two each way). We were only given information from GranTree about the shuttle to/from the airport. Thankfully we didn't have a car because the parking lot was a mess - icy and not plowed. Sunday morning a transformer blew and the kitchen had to shut down. We couldn't use our breakfast vouchers and had to go into town as it was an area-wide power outage. Now we're being told breakfast won't be served tomorrow morning, either. "Sorry for the inconvenience" is the only apology (from a manager). No money back. No free drinks. Oh - they'll have a limited menu for dinner tonight, and lunch tomorrow, but no breakfast!? Is that because the breakfasts are already paid for and they are not giving any money back, whereas dinner and lunch will bring in cash? The room was fine other than the plastic shower enclosure and no place to hang hand towels by the sink. I'm concerned because we'll be staying at another Best Western establishment next month in Slovenia. It's a premiere hotel and hopefully a higher quality. Overall a disappointing experience.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Margie, Thank you for your candid review. I would like to clarify a few points. We do not offer a shuttle anytime to anywhere in Bozeman. The only guarantee we offer is a free shuttle to and from the airport and this is why we do not advertise it. It is not something we offer. We try very hard to exceed our guests expectations and so occasionally if we can we will go above and beyond and take a guest to a location when requested by the guest. On behalf of all of us here I am sorry about the area wide power outage that was caused by Northwest Energy. Many hotels in our area had the same issue. Unfortunately these things do happen on occasion and they are completely out of our control. We did however put out a free breakfast this morning for all our guests including bagels and cream cheese, croissants, oatmeal, muffins, fruit, donuts, granola bars, and juice and coffee. I want to thank you again for sharing your experience and giving us the opportunity to clarify. I would like to give you my direct line to my office so I can chat with you further about any issues that you had during your stay with us. Best, Ghida Parker Guest Service Manager 406-587-5261

Every couple of years, our photo club takes a number of members into Yellowstone NP. Each time, we've used the Best Western GranTree as our starting and ending location. Easy to get to and very nice at a very competitive price point, it features a very good restaurant (several members raved about their breakfast) and higher quality than one often finds in this class hotel. On top of that, the front desk staff are super. Helful, funny, with personalities and willing to solve your problem quickly and completely. Well done. We'll be back again,.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you so much for the 5 star review. It brings me great joy to know your stay with us was an enjoyable one. I am elated to know you will be staying with us again. If there is anything I can be of assistance with please don't hesitate to reach out to me directly the nest time you are here. Thanks again, Ghida Parker Guest Service Manager

The staff was very helpful and professional, the room was clean and spacious, and the restaurant was good for all meals and drinks. In addition, the courtesy van service was a nice extra, with a ride to a local store as well as the usual airport transportation.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you so much for the fantastic review. We really appreciate the support. Best, Ghida Parker Guest Service Manager

After a cancelled flight, the airline sent me to the Best Western Gran Tree. Unfortunately the airline made a mistake because the hotel was booked. The receptionist, Saila, spent over an hour on the phone, dealing with the airline and helping me to find another room for the night. She did this even though I was not a guest at the BW. Finally, she organized for the BW hotel shuttle drove me to the other hotel! Saila is THE BEST! She went above and beyond to help! Thank you so much! Harald

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Hello Harald, Thank you for taking the time to share your experience. We are so fortunate to have Saila on our team. I was standing next to her and got to watch her in action. She is kind, patient, determined and delivers on exceptional customer service consistently with each and every guest. I will be sure to share your kind words with her. Thanks again and we hope to have you stay at our hotel the next time you are in Montana. Best, Ghida Parker Guest Service Manager

The front desk was pleasant if a bit confusing about checkout. The room was not overly big but was big enough. Bathroom was clean and the beds comfortable. The location is convenient to the highway but not noisy.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to support us with your review. I am very happy to know your stay with us was a pleasant one. Best, Ghida Parker Guest Service Manager

They have a very helpful staff any thing you need. Except slippers and robe would be nice. Bridget & Betsy morning desk people are great. If your are a night owl you'll love the front desk man Omar. He can help you with all your needs. Plus the driver Josh will take you were you need to go. And he is one he'll of a worker. Never seen someone sweet so hard ( he has many other jobs other than just driving) way to go night shift. Don't forget about the bar/restaurant and casino them people do a great job.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Hi Jamie, Thank you so much for taking the time to share your experience. We are delighted to be able to host you. I am happy to know your pet is also having a great stay with us. Stop by the front desk and pick up some puppy treats. By the way we only charge $25 a night for pets so you are getting an even better rate. Thanks again for the kind words. Regards, Ghida Parker Guest Service Manager

We've been here before but this time really cinched it! Traveling with our dog poses different challenges. This BW had it figured out!! The pool's outside grassy courtyard was shoveled and used for the pups break area. This worked great and was much better than slipping around the parking lot edges. Thanks for the poop dump box too!! The room was really clean and the towels and sheets were softer than most hotels! Slept well - so thank you!!

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you so much for your continued business and support. I am so happy to hear you had an enjoyable stay with us at The Grantree Inn. I will be sure to give a shout out to our housemen as they always take such excellent care of the courtyard. On your next visit be sure to stop by the front desk for some delicious pet treats. Thank you again for the wonderful review and we look forward to your next visit. Regards, Ghida Guest Service Manager

We spent 2 nights here as they were changing over to a new lock system as explained to us by the young lady who checked us in. We couldn't get into the hotel when we went around to park but between another guest and us we managed. Room was clean and bed was very comfortable. We had dinner at the attached sports bar and it was fine. We had a 20 percent off coupon for breakfast but it was pricey for what it was. You might check out the super Walmart across the street for other options. We had a microwave and frig in the room along with a Keurig if you are a coffee drinker. Parking was an issue one day as it appeared there was a conference but after 5 there was no problem. Plenty of towels and soap products. There is a coin operated washer and dryer which is nice for travelers. The steppers and treadmills in the gym were a bit dated and worked ok for their age. Very friendly front desk staff and maintenance guy working on the tile in the lobby. Big gas station next door for drinks and snacks and a burger joint attached. Convenient to highway access but none of the noise. Overall a good stay.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you so much for taking the time to share your experience. We appreciate your choosing our hotel and I am happy to know your stay with us was an enjoyable one. Come back and see us again in the summer for some picturesque hikes and relaxing days at the hot springs. Thanks again for your support, Ghida Guest Service Manager

The Gran Tree is always warm and welcoming, a truly comfortable stay with friendly people and great food. Always very clean with an extremely supportive staff. I have never had a bad stay at the Gran Tree and I have been enjoying stays here since 1997.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Hi Mike, Thank you for this wonderful review. I would also like to thank you for being so loyal to our brand. We work really hard to offer the best possible environment, so I am happy to see that reflected on your visit. Guests like you make it easy to deliver on those standards. Hope to see you again soon. Ghida Parker Guest Service Manager

Terrific room, great bed, clean bathroom and plenty of space. Restaurant is good, service is quick and friendly. Price is economical. Couldn't ask for more. I'm beginning to believe the Best Western chain may have moved ahead of the rest in the motel business. They have certainly earned mine!

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you so much for the great review. I am elated to know you had such a fantastic visit at The Grantree Inn. Your business is very important to us and we take great pride in being able to deliver on making your stay with us an excellent one. I will be sure to share with Arkinda the Manager at The Club Tavern and Grill your wonderful review. Next time you are here be sure to try the cream cakes for breakfast, they are delicious! Thanks again for taking the time to rate us. Best, Ghida Guest Service Manager

Excellent stay. The staff was so friendly. Every single one of them!! Great food too! Rooms were clean and modern. I always like having a white comforter when staying in a hotel. This is a well run hotel!

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Thank you for the fantastic review! You're the Best! Sincerely, Ali Guest Services Assistant Manager

Stayed here one night on our wayto Yellowstone NP. Arrived Bozeman Airport and after calling hotel, waited about 35 minutes for shuttle. Our room on the first floor was pretty much just average. Decor a bit tired and dark. Our friends had a room on the other end of the 1st floor by the pool. Not recommended! A youth hockey team was placed all around them and were quite loud plus the fact that they were making a ton of noise in the pool. Avoid First floor!!! The reason we chose this hotel was that the shuttle bus to Yellowstone picks up here every day at 12:30 which was extremely convenient. Restaurant was average. Not sure I would stay here again. Might try to research another place in Bozeman and just Uber over to catch the shuttle bus. IMO this is NOT a best western plus, but if you are catching the shuttle to Yellowstone, its super convenient.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, I am Ali, the Assistant Manager, here at the GranTree Inn. We try to maintain the highest standards, I want to assure you that the group that was staying here has been addressed and this will not happen again. This is a very rare occurrence for us, and we apologize for the inconvenience. I appreciate you taking the time to share your experience and giving us the opportunity to better ourselves and offer a better stay for future guests. Our rooms were newly renovated and we are continuously updating and refurbishing our hotel. We have a Montana style decor and our guests will often compliment us on our warm and cozy rooms. I hope you will give us a second chance and please reach out to me personally when you get here so I can address any concerns you may have. Sincerely, Ali

We stopped here before our trip to Yellowstone. It's a full service facility with a good sports bar. Rooms are average and they do a lot of conferences. Conveniently located near town and other shopping and their shuttle will take you wherever you want to go. Friendly folks. Good place not a great place.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Thank you for you're feedback. I'm glad you took advantage of the complimentary shuttle service, so many of our guests return for this reason as they can get around town without renting a car. The Club Tavern and Grill is a great sports bar and is currently having some fun renovations like new carpeting! We are currently remodeling many of the rooms as well as updating our key system at the end of this month. For your next trip, we have many different room types available to make your stay more enjoyable. We have rooms with amazing views of the Bridger Mountains and rooms with specialty features like whirlpool tubs and scenic murals of Montana. Sincerely, Ali Guest Services Assistant Manager

We have never failed to be greeted by friendly, accommodating staff, the facility is clean, the rooms are nice and the Club Tavern & Grill are excellent for an onsite motel restaurant & lounge. I have also attended conferences at the Gran Tree, and we were well fed and well taken care of.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Valued Guest, Reading this review was a great way to start the day! I'm so happy to that you enjoyed your stay with us and I will make sure to show this review to our staff. I hope that we can host you again in the future! Sincerely, Ali Guest Services Assistant Manager

Nice hotel stay on my way to Yellowstone National Park. Shuttle service from the airport to the hotel was nice. Also, being able to use the shuttle to the Museum of the Rockies was helpful. I was able to use the restaurant for dinner, and the gas station and convenience store next door helped with last minute items for my trip. I appreciated the shuttle service from the airport, and also that the Yellowstone National Park bus shuttle picked up at the hotel. I was traveling solo and did not have to rent a vehicle during my stay. I would recommend this hotel as a good place to overnight if traveling through Bozeman onto Yellowstone.

We had a comfortable clean room but the window looked on to the atrium where many people passed through. We could hear their conversations. The swimming pool is not enclosed and is part of the atrium, so swimmers enjoying the pool and having fun echoed throughout the atrium; naturally, that noise came right through our window glass. Thankfully the pool closed at 10 PM, which is much later than our bedtime but it was quiet once the swimmers left. The dining room was a sports bar so it was lively and noisy. Seemed to be a local hangout.

The bed was awesome! The room was quiet. The airport shuttle fantastic. The restaurant service left MUCH to be desired. The kitchen was extremely slow even though the place wasn't busy. We were compensated for the inconvenience, but we were too tired and hungry.

This is the best hotel for a family stay! We enjoyed to pool, loved the food at the restaurant, and all the staff was superb! Highly recommend to anyone traveling for any occasion. Will definitely be back next time we are in Bozeman!

GhidaP622, Manager at Best Western Plus GranTree Inn, responded to this review
Hi Saila, So excited to see our 5 star review! Thank you for being so loyal to our brand, we can't wait for your next visit. I will be sure to share your kind words with our staff. Best, Ghida Guest Services Manager

Our hotel room was clean, comfortable and roomy! Our check in process was quick and simple, and the clerk was kind and friendly. This was a great place to stay and we will return when we are in Bozeman again.

Great place to stay always clean rooms and friendly staff!! Love being a rewards member with Best Western and earning free nights and points. The only hotel I use for my travels. Cant wait for the next time !!

GhidaP622, Manager at Best Western Plus GranTree Inn, responded to this review
Thank you so much for the great review and for your loyalty to our brand. On behalf of everyone here at The Grantree Inn we look forward to your next visit!

The Gran Tree Inn is the best place to stay in Bozeman, MT.. Love the sports bar and the restaurant food is always very good. So nice to just walk down the hall to access these amenities. Also convenient location.

GhidaP622, Manager at Best Western Plus GranTree Inn, responded to this review
Thank you for taking the time to share your experience and for giving us a 5 rating!. Sounds like you had a great time at The Club Tavern and Grill. I hope you were able to try some of the new item's on the menu, the Gouda Burger is oh so good!

Called hotel and booked my stay. Halfway between Portland and Bozeman I realized it only had me through thurs not sat. I called and they were booked full. By the time I got there, they had accomodated my stay, upgraded me to a king suite and adjusted the price to my original room rate- Yay!

GhidaP622, Manager at Best Western Plus GranTree Inn, responded to this review
The front desk staff were beaming this morning when I shared your review with them. Thank you for taking the time to rate us at a 5. We appreciate every kind word and hope to host you again in the near future. Best, Ghida Guest Service Manager

Everything was great during my stay in Bozeman. The meeting room was very close to my room and the hot tub was a delight after a long day of work and travel. Great place to stay when your in Bozeman for business or pleasure.

GhidaP622, Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tina, Delighted to hear you were able to enjoy some relaxing quiet time in the hot tub after a busy day. Thank you for the great review. Make sure to stop by the Club Tavern and Grill on your next visit to try some of the new items on our menu. Thanks again for the awesome review! Ghida Guest Service Manager

We thoroughly enjoyed our stay at this hotel. The staff was attentive and very customer service oriented. Our deluxe room was clean and nice. The food in the restaurant was great, as we enjoyed dinner and breakfast the next morning. When we got there, the two front desk employees were talking to one another and as we walked up they immediately stopped talking to welcome us with warm and friendly smiles putting their focus and attention on us, as guests. I truly appreciate them. We also asked for an item from the cleaning staff who was in the hallway the next morning cleaning rooms. The employee quickly found what we needed. We will be back.

GhidaP622, Manager at Best Western Plus GranTree Inn, responded to this review
Thank you so much Cyndi! I appreciate your positive feedback about our hotel. Our staff take great pride in taking care of our guests. We look forward to hosting you again in the near future. Best, Ghida Guest Service Manager

Stop here once a year for business travel. Friendly staff,clean rooms and an awesome Restaurant bar. Great food, and a lot of it. This place has everything you need. Close to interstate. Will definately stop again next year.

Always look forward to staying at the Gran Tree. The shuttle Bus is Great. The folks at the front desk are polite, professional and very helpful. I usually get a room near the hot tub which is a added bonus. The rooms are always clean and comfortable. The Bar and restaurant are outstanding. Couldn't ask for a better stay. Out of a possible 10 I would give it a12.

GhidaP622, Manager at Best Western Plus GranTree Inn, responded to this review
Wow! On behalf of all of us here at The Grantree Inn we would like to say thank you so much for such a glowing review. All of our staff pride themselves in being able to deliver an exceptional experience for every guest and this review will bring a smile to their faces. Thank you for taking the time to share your experience and we hope to see you again very soon. Regards, Ghida Parker Guest Service Manager

Excellent location, staff and stay. The restaurant accommodates both evening dinner and morning breakfast desires. Close to the interstate w/ free WiFi & parking. This last sentence is to hit my 200 character minimum and is not intended to make any sense what so ever ;)

GhidaP622, Manager at Best Western Plus GranTree Inn, responded to this review
Thank you Bob for the fantastic 5 star review. We are elated to hear your stay with us at The Best Western Grantree Inn was EXCELLENT. We hope we will have a chance to host you again very soon. . Best, Ghida Parker Guest Service Manager

Literally every single staff member we came in contact with was SO NICE! The room was clean, nothing overly special. The bar/restaurant has a chill atmosphere. The shuttle service is the best part of staying here besides the super friendly staff. Will definitely stay here again and will recommend.

GhidaP622, Manager at Best Western Plus GranTree Inn, responded to this review
Thanks for the awesome review Brandi! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon! Ghida Parker Guest Service Manager

Overall, I was happy with the room. It was clean, TV worked and towels present. Only staying one night this time so decided to try the attached restaurant instead of driving downtown Bozeman. Went first to the bar but all 4 open stool spaces had dirty plates, unfinished dinks, etc. so went to hostess stand. Two young ladies there. She asked me first if I would be ok with the bar and I told her about the dirty dishes. She said 'OK' with emphasis on the 'K' as if 'Now I have to see what tables are available'. There were plenty available. The other girl sat me and a waitress came within about 5 minutes. Asked me what I wanted to drink. Told her beer and she said 'OK, be right back with your beer and take your order.' Last I saw of her until 20 minutes later two people she obviously knew sat at table in front of me and she appeared very quickly, chit chatted and got them their drinks. When she turned around she noticed me and went to get my beer which had been sitting on the bar now for bout 15 minutes. I got up to leave, told her I was not happy with the service and she laughed. Yea, laughed. Going by the hostess stand I told them the same thing, and they laughed. Guess that's why it cost more to eat downtown, the staff does not laugh at you.

GranTree, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Guest, I am sorry that we did not live up to your expectations. I did look into the matter and after reviewing our cameras, as well as seating and ordering times, I was able to see what your time frame was while you were here. I don't feel that my staffs timing was unacceptable. We do generally serve every drink within 5 minutes however your took 8 minutes according to our cameras. I apologize that it was not faster than that. I also talked with each staff member concerning that 'laughing'. I am sorry that your visit here was not to your satisfaction and we wish you the best in the rest of your travels. Regards, Arkinda Mickelson Food & Beverage General Manager theclub@grantreeinn.com 406-556-6212

Very clean hotel and loved the staff. Extremely helpful and made me feel at home! From the moment we walked in they were lively and just happy to be at work. I congratulate the manager on hiring these types of professionals who enjoy coming to work as it directly translates to phenomenal customer satisfaction. Will definitely be staying here again.

GhidaP622, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Guest, Thank you so much for your wonderful review. I can't begin to share with you the impact your review had on our team. We are delighted to have you as a guest and hope to see you again soon. Thank you again! Ghida P Guest Service Manager

Clean, NO BREAKFAST, GOOD BAR, Food fair $, good service by all staff. Make sure room is what you requested - Really long hall ways for older guest, Hallways confusing when tired after long drives and not good for retired guest. Door locks work well, but don,t forget plastic key - a hell of a walk around the building to get to the front desk. Small pool, but again a long ways from most rooms. Building has very large conferance and meeting rooms.

I had a great and comfortable stay, so comfortable that I was running late for my shift slept very well. The staff was very pleasant and helpful. Thank you. The next time I'm Bozeman Montana I will be stay there. Thanks again for your great hospitality.

Staff was very friendly and helpful. Rooms were very clean and situated nicely. Bonus to have microwave, fridge & safe in the room. Easy to find rooms where conference was located and those rooms were also very clean & comfortable.

This hotel is great! Very cozy, very clean. The restaurant/bar is very good and has a fun atmosphere. I stay at this hotel for work a few times a year and it is consistently good. Recently installed elevators.

We stayed here 2 nights in May. When we arrived about 4:30 pm, Savannah greeted us and checked us in quick and easy. We were given meal & drink coupons for the onsite restaurant. Our room, #148 ($253 for 2 nights), was clean with updated furnishings, had a microwave, fridge and safe, and plenty of electrical outlets. The A/C was quiet, very good water pressure, and the sink was separate from the toilet (a great idea in my opinion). All the rooms have interior entry and good wifi. The hotel is easy to get to from I-90, has plenty of free parking, and was quiet. The onsite restaurant, The Club Tavern and Grill, is excellent as well. We ate breakfast twice and dinner twice. The first night's dinner consisted of the Whiskey Burger (bacon jam, whiskey bbq sauce, & caramelized onions) with fries and a Bozone Amber beer for me and chicken fried steak with mashed potatoes and veggies with the same beer ($34). The second night's dinner was 10 oz sirloin steak with mashed potatoes and onion strings with the Bozone Amber beer ($25 meal, $5 beer) and baby back ribs, mashed potatoes, and slaw ($23) with same beer. First morning breakfast was eggs, hashbrowns, bacon, sausage ($20) and second morning was pancakes for both of us ($22). All the food was excellent and our various servers, Carly, Marina, Mason, were great. Although we didn't use them, the hotel has a casino and pool (I thought Oklahoma had a lot of casinos but I believe Montana has it beat). I would definitely stay here again if I'm ever back in the area.

GhidaP622, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Lynn, We are so glad you found your stay comfortable and enjoyable.I know Savannah enjoyed welcoming you and sharing our coupons to give you that extra value during your stay with us The separate sink's with granite counter tops are newly renovated I am so happy to hear you liked them. I will be sure to share with Arkinda the manager at The Club Tavern and Grill your glowing review of the full service restaurant. I am a huge fan of the French Dip sandwich it's my personal favorite. It was a pleasure to have you as our guest. We hope to see you again soon! We have some incredible Skiing in Big Sky and hot chocolate by the fire place to make it even more cozy. Regards, Ghida Parker Guest Service Manager

The event staff was outstanding!! I would highly recommend this venue. Every staff member I came in contact with was very knowledge and helpful. We held a convention there over a weekend and the staff was top notch from start to finish.

GhidaP622, Manager at Best Western Plus GranTree Inn, responded to this review
Dear Troy, "Outstanding"- That is such a great way to start our day today! Thank you so much for such a wonderful review! We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud and motivates us at the same time. Thank you, Ghida Parker Guest Service Manager

First off when I walked into the lobby on 9/25/19, I was greeted by a great big beautiful smile with a big welcoming greeting from Ali! I had stopped in to inquire about checking in early by 4 days! I checked online and this hotel shows completely booked. My company has me stay at another close by hotel for the 4 days until I can get in here but I love this place and you will see why. Ali did some moving adjusting switching and maybe a little conniving. She worked hard and made it happen. Now I don't have to stay at another place for 4 days until my reservation starts at BW. This is the type of personal service that you just can't get on the Internet. Fast friendly and Ali even signed me up for a deal, stay 2 nights get 1 free. I didn't even know about it!!! Thank you so much Ali for making this a great experience. hotel has a nice lobby and great restaurant and comfortable rooms. The food at the restaurant was very good and the price was excellent. Serving staff, both bar and table were excellent. Very friendly and informative. Hotel shuttle will transport you anywhere in Bozeman and of course the airport. I used the shuttle to visit the Museum of the Rokies. This is a must do! Just ask at the front desk. Saila at the front desk is pretty remarkable in remembering my name and room number when ever I requested a shuttle. This extra class of service was much appreciated and impressive. Pool and hot tub clean and relaxing. We chose to walk to close restaurants. Don't miss out on the Cateye Cafe or Jams Restaurants. Both are about 1 mile walking. Maid service is offered daily and did a great job.

GhidaP622, Manager at Best Western Plus GranTree Inn, responded to this review
Hi Nelson, Thank you from everyone here at The Best Western Plus in Bozeman for giving us a perfect rating and for recommending our hotel. Our team takes great pride in catering to our guests' needs and that's not hard considering we have such wonderful guest like you Nelson. I know Ali and Saila will be so pleased to read your review. I will also share with Arkinda our restaurant manager at The Club Tavern and Grill about the "good food and great prices"! She will be elated to know you enjoyed your meal. I hope you will return to visit us soon so we can welcome you back and make your stay an enjoyable one. Ghida Parker Guest Service Manager

Awesome hotel with many things to do. Adults can go to casino, swimming for all and great location. Staff very friendly and room was awesome. Location of hotel was very easy to get in and out of and rooms were very quiet!

Best Western Plus is a clean and comfortable experience. Lobby/Restaurant is bustling and lively. It's close to shopping (Walmart etc.), Gas Stations, I-90 and MSU. Fridge/Microwave in room is very useful. Sink outside of bathroom is good. For breakfast, explore downtown Bozeman, it's worth driving to.

The beds were good, my husband loved watching football on the big TV. However, the room smelled musty, it was spotless and the carpet and paint were relatively new, but there was definitely a moldy smell. The room was small and the bathroom vanity was small and cramped without any towel holders. We have been on a 12 day road trip and have stayed at BW Plus Hotels in Coeur D'Alene, Idaho, Billings Montana and Cody Wyoming. Of the 4 hotels, this was the most expensive and I feel gave us the least value. No complementary breakfast, a 20% off at an adjoining restaurant, when we went to get breakfast, there was a 20 minute wait time, we did not wait. I was expecting a lot more for the price we paid. Very disappointing, will not recommend this Hotel to anyone.

My title says it all. This was by far the most welcoming stay I have ever had at any hotel. As soon as the shuttle came to pick me up, I was greeted by Spenser, who was such a happy and friendly guy! Then I met Keegan at the reception desk who was also super friendly, everyone was. Even the bar in the hotel, all the bartenders were so friendly and welcoming. I got the feeling like this is like family right away! Loved the complimentary shuttle into town. The food in the bar in the hotel was outstanding! Try the Bloody Mary. The next time I'm in Bozeman I am definitely coming back to this place :)

Cassie W, Manager at Best Western Plus GranTree Inn, responded to this review
Hi JP, Thank you so much for taking the time to give us such a great review. Everyone here at The Grantree Inn is so happy to hear such kind words. Keagan will be elated to know he had such a positive impact on your stay and Spencer will be over joyed too. Thank you so much please visit us again soon.

I stayed in one of the King Bed rooms. My room was right across from the ice machine and I didn't hear anything. Beautiful room. Staff was amazing and very helpful. Food was amazing. Will definitely stay again!

This stay was peaceful and pleasant, room we stayed in was clean and well kept, Staff have a great sense of humor and Helpful, it has a great restaurant and food all staff make it a Wonderful place to stay. Keep up the great work!!

Checked in with two small dogs, paid pet fees of $20. Which was fine. After check out I was notified and charge a addtional $70 for pet hair in the room. I have traveled with pets for years and never been charged for shedding pet hair. Beware pet owners, Bozeman BW not pet friendly.

Cassie W, Manager at Best Western Plus GranTree Inn, responded to this review
Hello, I am so sorry to hear about your experience with the additional charge. We will be removing the additional charge and hope to have you and puppies to join us again. If there is anything else I can be of assistance with please don't hesitate to reach out and let me know. Regards, Ghida Parker Guest Service Manager

I had an MVA outside of Bozeman. It was terrifying! I had to collect myself and figure out my plan to get home to Oregon. I found this Best Western and the staff was so helpful and kind. They kindly let me store the remainder of my stuff from my car in their staff holding area for a few days until a friend was able to grab it to bring it to me. They went above and beyond to help me. Carl, the onsite manager, was lovely and so considerate. The bellman even took my stuff to store it away. It was a wonderful way to end a rough couple of days. These guys are awesome! (And my salad was very tasty and the service excellent, too!)

We were in Bozeman for a family wedding and stayed within an easy drive of locations. The room was comfortable and clean, with an excellent shower. The place has its own restaurant & bar, but does not offer a complimentary breakfast. Soda from the bar is complimentary. Pool is nice and there is an outdoor area away from traffic (though too hot to consider this trip).

Cassie W, Manager at Best Western Plus GranTree Inn, responded to this review
Hi Paul! I am elated you had a pleasant experience with us The Best Western Plus in Bozeman. Thank you for taking the time to share that experience. I hope you will visit us again soon. Sincerely, Ghida Parker Guest service Manager

My husband & I stayed at this BW one night prior to flying home after our Yellowstone NP vacation. The room was nice & even had a recliner! The restaurant on site, The Club Tavern & Grill, was a fun place to eat. The TV's in the restaurant were tuned to the Montana State football game & many locals were there to cheer them on! The food was delicious & service was great! Only con for this hotel was the reception staff was not very friendly but at least they were efficient.

Cassie W, Manager at Best Western Plus GranTree Inn, responded to this review
Thank you so much for the positive review. We value your feed back and I'm happy to hear you had such a good time at The Club Tavern and Grill. I am also overjoyed to hear your stay in our rooms was a good one. Those recliners sure are comfy. Please come back and visit us again soon. Sincerely, Ghida D Parker Guest Service Manager

Great stay at BW Plus GranTree Inn in Bozeman, MT. We were not disappointed with the many amenities available on the property (onsite casino, restaurant, gas station, etc). The restaurant food and services were excellent. The front desk people were very friendly and helpful. The location of the hotel was perfect for our itinerary (Yellowstone). Access to the hotel was relatively easy to get to and close to shopping and all the main highways, etc. Our room had ample space for 3 of us and best of all it was comfortable, very clean, quiet and everything was in good working order. Many thanks to all the staff at GranTree for an excellent (2 nite) stay – we would not hesitate to stay here again or recommend it to others. Good value for the money.

We had a great stay. The restaurant breakfast was the best one in a Best Western that we have ever seen and we travel extensively. This hotel has everything a person would want for a lengthy stay; even a casino

We stayed here purposely because we have a little dog and they were supposed to be pet friendly but after we checked in, we were made to sign a paper saying that we would not leave our dog in our room without us being there with him under penalty of a $100 fine. They had given us discount coupons for the restaurant which we were looking forward to using but since we couldn't leave the dog in the room and we couldn't take the dog into the restaurant we were not able to eat there or anywhere else as it was way too hot to leave the dog in our vehicle. We had to go buy hamburgers and eat them in the room. The claim that they are pet friendly really isn't true. Just because they accept pets doesn't make them pet friendly and actually turns the owners into prisoners of their room.

Came here to find out there is a mini casino on site. We were on the road trip and only stopped at Vegas for a quick lunch. A time to try our luck. The hotel offers discount coupons for the on-site restaurant, BOGO drinks for the night (I needed them) and discounts to the breakfast (the location does not offer complimentary breakfast). Our dinner was great.The waiter was very friendly. We had breakfast at the same on-site restaurant. Our waitress seemed to forget about us all the time. Missing items here and there.

We have stayed at the Best Western Grantree Inn Bozeman many times. The highlight is their customer service and reach for excellence. The rooms are clean, nice and the hotel is well located. The restaurant and bar on the premises is also excellent.

Several positives; good location, clean room, comfortable bed, good restaurant. Arrived at around 4pm and was unable to check in due to “computer problems “. Unacceptable. I reserved the room with the reasonable expectation that I could check in when I arrived, following a twelve hour drive. The staff apologized profusely and also offered drink coupons. What would have been more appropriate would have been a break on the rate as I didn't get full use of the room. I finally got checked in a little before six. Then I got to enjoy the squealing of children for the next several hours through the not so noise proofed walls. A comedy of errors to be sure, but with so many hotel options in town I certainly won't be back to this one.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Dan, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We completely agree that it is unacceptable that the internet service is having so many issues and are working very closely with them to ensure the issues are taken care of. I am very sorry that it has such an effect on your time with us and was hoping you could give myself or Carl, our General Manager a call so that we may have the opportunity to make things right with you at (406)587-5261.

Nice property in a great location close to the highway. Free breakfast is NOT provided as with most Best Western properties. A 20% coupon is issued for their restaurant. Hardly a free breakfast but the food and service was good.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review. I'm glad to see you enjoyed your time with us and I hope we get the chance to see you again soon. If there is anything I can be of assistance with in the future, please let me know.

This will be my first consideration if I make it back to Bozemen. Very friendly staff, good restaurant on site, and well located. We had a workshop here and were well taken care of regarding snacks and beverages.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review! I am so glad to see you will consider us again upon your return to Bozeman and will be sure to share your comments with the staff. If there is anything I can be of assistance with in the future, please let me know.

After checking with several other hotels that were booked solid, we ended up here. Pros: Clean Very friendly staff Nice gym, great variety of equipment Comfortable beds Cons: Outdated decor and accommodations Super overpriced No continental breakfast

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review. I am so glad to see the staff did a good job and you enjoyed the cleanliness of the room and our new gym. I am sorry to see you felt the decor was outdated as we have been renovating every part of the building in the last 2 years. I am wondering if you could give me or Carl Solvie, our General Manager a call so we may learn more about this at (406)587-5261. The Bozeman area is a more expensive one but our prices are aligned with the Bozeman market and because we offer so many more amenities, our prices are a little bit higher but we typically fall in the middle of the pack when it comes to our rates.

Great service, the staff must enjoy their jobs because they were all friendly and helpful. I stayed on the first floor, it was quiet. Room was clean, bed comfortable, slept great. Plan to stay here on my next trip to Bozeman.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Margaret, Thank you so much for taking the time to give us this great review! I am so glad to see the staff did such a great job and that you enjoyed your time with us so much! We are grateful to see you will be back to see us again! If there is anything I can be of assistance with in the future, please let me know.

The room was nice , however, the pool was disappointing. There were used towels everywhere and underage children in the Jacuzzi making it hard to use it. we finally just got in and they the kid that was cleaning the area told us he was going to close the pool area 10 minutes early so we would have to get out of the Jacuzzi. that was one of the reasons we picked this locations in the first place. we had waited for the underage kids to get out and now we're forced to get out early. Then the restaurant got our order wrong and my husband had to go back and they realky weren't very nice about it. They also charged us for a "Suite" when it was basically a room with a 3 foot high divider that stuck out about 3 feet. i wasted a $50 voucher that I had been saving for a special event since we don't get out much because of my health issues on a room that was nothing special. Very, Very disapointed....

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team,I would like to apologize again for not exceeding your expectations. I am very sorry about the misinformation given at check in about the room type and about the hot tub and have used this information to better train the staff. If there is anything else I can do for you, please let me know!

Our truck had s mechanical problem and we needed to stay overnight in Bozeman. We called a number of hotels to try and locate a pet friendly place, and finally lucked out with Best Western. The bed was comfortable, there was a quiet area to walk the dog. The room was clean. We were quite satisfied. Only thing that could have added to our stay would have been a free breakfast buffet. For nearly $200/room it seems reasonable. They have a restaurant and give 20% off coupon but we didn't want that. Something quick & easy is our way. Also, the coffee in the room was not tasty. We dumped it and got some elsewhere. But it was a good sleep.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Karren, Thank you for taking the time to give us a review. I'm so glad to see you found our pet friendly hotel and enjoyed your time with us! I'm sorry to hear about the coffee in the room and thank you for bringing this to our attention. It is so great to see you had a good night of sleep as this is very important to us! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

The Best Western GranTree is a Fabulous Property. The Staff is always attentive, Kind, and Cheerful. I have stayed at this Property many times and I have never been disappointed. The on site Grill and Bar are awesome. You will not go be disappointed staying here and enjoying your great get away. Thanks, Steven C.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Steven, Thank you so very much for taking the time to give us this fabulous review! I am so happy to see you have stayed multiple times and have been so satisfied with both the hotel and restaurant! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know!

BW Plus Gran Tree Inn goes above and beyond the ordinary to make sure it's quests are cared for. The facility is very comfortable and having The Club Bar & Grill Restaurant on the premises is definetely an assist. The food is wonderful and the servers are the most friendly and efficient that we have ever had the pleasure of meeting. There is a pool, hot tub and fitness room. The bedding is beyond belief. We had the best five night sleep that we have had in our entire lives. Would like to exchange the beds that we have in our home.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Harry, Thank you so much for taking the time to give us this wonderful review! We are so happy that you enjoyed your stay with us so much and that the beds were so comfortable! I agree, The Club does such a wonderful job and it is so great to receive this type of feedback! Please let me know if there is ever anything I can help with!

It was fine. Way better that any other hotel in that area. My room overlooked the indoor pool, which made the room very dark, no outside light. Also, no privacy when window curtains were open, as it was also facing rooms on the other side of the pool.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expecations. I wanted to let you know that we actually have a small number of rooms that are facing our pool and can definitely get our guests into rooms with outside lighting and the perfect amount of privacy! I will make sure to better train the staff on letting our guests know about being poolside and what other options there are. I hope we get the chance to see you again and if there is anything I can be of assistance with, please don't hesitate to ask!

Was shopping around Bozeman with my friend for girls day. The traffic was horrible and people everywhere... we wanted a drink a light snack and just regroup... THIS PLACE WAS PERFECT.. first drink free cuz we did a little gambling discount on food. Sweet spot for sure

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review! I'm so glad to see our restaurant, the Club Tavern and Grill was the perfect spot to get out of that pesky Bozeman traffic! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know!

We travel with a pet, the checkin staff were eager to meet him and gave him a nice treat. We stayed in a suite which was very nice, clean and comfy bed. We got great food and service in the restaurant, with friendley service. We would definitely return to Bozeman.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this great review! I'm so glad to see you enjoyed your time with us and that the staff did a good job! We really like dogs around here so we love being able to say hi! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

I was warmly greeted by the desk staff when checking in for the night. Our room was spacious and located on the ground floor which was appreciated by these senior travelers. It was nicely furnished and decorated and the king bed was very comfortable! We were very pleased to find a Keurig coffeemaker in our room, a huge amenity in our opinion! The parking lot and grounds were very clean and well lit. The restaurant was outstanding, a great menu and fantastic service by the hostess, our server and even a manager who checked on us. This older property is every bit as up to date as a newer hotel. It's located away from the Interstate so there is no traffic noise to contend with. All in all, a very enjoyable stay!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Larry, Thank you so very much for taking the time to give us this incredible review! I am so happy to see the staff did such a wonderful job in all aspects and will be sure to share your comments with them! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know.

Our group traveled from NC, GA & TX and rendezvoused at the Best Western Gran Tree. The staff (Thank you, Savannah)! couldn't have been more helpful by allowing us to park a vehicles & trailers in a secure place while we traveled for a couple of weeks by motorcycles. We enjoyed terrific service in the restaurant and Grace, our server, was personality plus. The housekeeping staff was superb and we enjoyed talking with them during our stay. I cannot say enough good about our experience at the Gran Tree!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! I am so glad to see Savanah, Grace, and the housekeeping staff did such great jobs and will be sure to share your comments with them and the rest of the staff! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know.

I wanted to like this hotel; we stayed there twice. When you walk in, you think it is modern and new, but the rooms seemed tired and old. This Best Western does not have a complimentary breakfast; they give you discount coupons on drinks and meals. We preferred to have breakfast in a quiet local restaurant that made it's own bread and served fabulous food. Our room was quiet and we slept well. We could park close by. I saw that they were filled to capacity, probably partly due to a great location just off the interstate. We found it convenient that they are also just across the street from a large Walmart. There is a pool full of families having a great time (hint: if you want quiet, request a room far from the pool). There is also a laundry area available for guests who want to wash and dry some clothes, a nice convenience. We didn't use the restaurant in the hotel; the menu didn't interest us and there are some really good restaurants in Bozeman. During the day, all the parking spaces were filled by people attending conferences in the very large and modern conference center - five different groups on one day while we were there. It seems to me that the hotel has put most of their money into the conference center and entry and needs to invest a little more in the rooms.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We have been working really hard on revamping every portion of the building and are wondering if you could give myself or Carl, our General Manager a call so we may learn more about what areas seemed tired. I'm glad to see your room was quiet and you slept well. We have actually made more updates to every area of the hotel besides our conference center although the plans are in the works for them as well. I hope we get the chance to see you again soon and show you the improvements we have made! If there is anything I can be of assistance with in the future, please let me know.

What a wonderful trip. Mostly due to the great customer service. First off when I walked into the lobby I was greeted by a great big beautiful smile with a big welcoming greeting from Saila! The hotel has a nice lobby and great restaurant and comfortable rooms. The food at the restaurant was very good and the price was excellent. Serving staff, both bar and table were excellent. Very friendly and informative. Hotel shuttle will transport you anywhere in Bozeman and of course the airport. I used the shuttle to visit the Museum of the Rokies. This is a must do! Just ask at the front desk. Saila at the front desk is pretty remarkable in remembering my name and room number when ever I requested a shuttle. This extra class of service was much appreciated and impressive. Pool and hot tub clean and relaxing. We chose to walk to close restaurants. Don't miss out on the Cateye Cafe or Jams Restaurants. Both are about 1 mile walking. Maid service is offered daily and did a great job.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! I am so glad to see Saila did such a wonderful job and will be sure to share your comments with her and the rest of the staff! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know!

I had earned a free night and since we work inside Yellowstone for NPS, we used this as our date night. The service, room and comfort made our night. The pool/hot tub are located on the inside, since weather was bad we took advantage of both. So relaxing. Thank you, Best Western

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Liz, Thank you so much for taking the time to give us this wonderful review! I'm so glad to see you had a relaxing night off as our guests comfort is one of the most important parts of our jobs! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know.

I was in Bozeman for a wedding and I was supposed to get a block room price. I was charged $170.00 a night for an average, one king bed room. There was nothing special about the room. The rooms are clean but dated. Also, I found out as I was checking out they offer a discount at the hotel restaurant for guests. This would have been helpful as I ate there twice. I recommend saving your money and go the Holiday Inn Express down the street for $100.00 a night. One the plus side the food at the restaurant was wonderful.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Heather, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We did give you the group rate of $149 plus tax when our rate was at $209 plus tax. The rates in Bozeman can be more expensive than other places during the summer months which is why we negotiate these steep discounts for groups but I can assure you, our rates are aligned with the Bozeman market. I'm very sorry to see my staff did not inform you of the discount for breakfast as they are typically very good about this. Thank you for bringing this to my attention so that I may better train them for the future. If there is anything I can do to make things right with you, please don't hesitate to give me a call at (406)587-5261 or email at guestservices@bwgrantreeinn.com.

We had a great stay. Betsy and the housekeeping staff were extremely exceptional. They made our stay extra special. We enjoyed the pool and workout room. We will recommend this hotel to all our friends and family.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us this great review as well! I am so glad the staff did such a great job and you enjoyed your time with us so much! Thank you for recommending us to friends and family too! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know.

The Grantree is exceptional for Montana hospitality. The restaurant/bar offers a great menu and good value. The rooms are quiet and have great beds. The staff is very friendly and professional. The price is most reasonable with dining and drink coupons. Make this your base camp for all your Montana sightseeing !

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you very much for taking the time to give us this wonderful review! I am so glad to see you enjoyed your time with us so much and the staff was friendly and professional! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know.

I am not a huge fan of Best Western, but this one is an exception. We stayed here in conjunction with a Yellowstone National Park tour we took, and it was a very good experience. First off, the staff listens and cares about the consumer! I asked for a quiet room, and they listened! They also were so accommodating in providing complimentary shuttle service not only to and from the airport but also around town. One of the drivers was not particularly personable; one was great. Both got us where we wanted to go comfortably and on time. Hotel is in convenient location to downtown. The hotel also stored unneeded luggage for us during the three days we were on our tour, and it was ready and waiting for us when we returned. Beds were very comfortable, and rooms were clean and comfortable with good lighting and seating. We booked a king suite which was perfect for our needs. The restaurant food was quite good, and a 20% discount is offered for breakfast if you are staying there. There is also a drink coupon. We appreciated being able to do laundry (two washers and dyers on premises which take quarters), and there is a computer area as well as a small slot machine casino!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this incredible review! I am so glad to see the staff did such a good job of making sure to listen to your requests! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don' t hesitate to ask!

The only thing more magnificent than the beauty of the hotel and surrounding scenery is the staff at the GranTree. After taking their shuttle service to the airport, I realized that I had left my cell phone in the hotel lobby. The front desk staff found my cell phone and made a special shuttle run to the airport to ensure I would receive my cell phone before my flight left. Add to that, the world's best omelet their restaurant serves and this is a place you must stay if your go to Bozeman.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this great review! I am so happy to see the staff was so quick in helping get your phone to you! What a wonderful comment to get that our restaurant has the world's best omelet! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask.

The room rate was excellent, especially considering the onset of the tourism season. The coupons for the lounge and restaurant were much appreciated. I was traveling on business, and the wait staff and other guests made the visit seem like I was not alone on the trip.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Nate, Thank you so much for taking the time to give us this wonderful review! I am so glad to see you enjoyed the room and our restaurant, the Club Tavern and Grill! Traveling for business must be hard when it comes to down time, it is so great to hear that the wait staff and other guests made it feel like you were among friends! I hope we get the opportunity to see you again and if there is anything I can be of assistance with in the future, please don't hesitate to ask.

I can definitely see why this place is a Best Western “Plus” - it felt like a very nice hotel and offered great dining, drinks, and atmosphere. The staff was really friendly and the room was immaculate. Lots of good restaurants around, and the Montana mountains in the distance were lovely. I would definitely stay again!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi there! Thank you very much for taking the time to give is this incredible review! I am so glad to see you enjoyed the hotel and the atmosphere and that the staff did a great job, I will be sure to share your comments with all of them! It truly makes our jobs so much more fun to get feedback such as yours! I am very happy to see you would come back and see us again and if there is anything I can be of assistance with in the future, please let me know.

The hotel is not far from the Bozeman airport and both the West and North entrance of Yellowstone. We stayed in a room that was split with 2 TVs that was great for a family. The pool and sauna were perfect recreation after visiting Yellowstone Park.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this great review! I am so glad to see you enjoyed our location and the room was a good fit for your family! I am also very happy to see you enjoyed the heated indoor pool and hot tub! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask.

We recently stayed for the weekend to celebrate our anniversary and it was awesome. First, I had to call prior to arrival to confirm and extend our stay which could've been difficult because we had booked the first night via a travel site online. Kaygen was awesome on the phone and got us a second night at a great rate and made sure we didn't have to move rooms. At arrival, (Saturday afternoon 5/25) the front desk clerks (Janet, Saila, and a third female) were awesome! Especially Janet who chatted with us and gave us a goodie bag for our anniversary which was a super sweet surprise. Our room was comfortable and clean. We enjoyed the bar one evening and appreciated the bogo coupon on drinks. Again great service at the bar (Saturday evening 5/25 female bartender). We had breakfast at the restaurant (5/26) and it was tasty and our server (female, college age, maybe Latino) was attentive and friendly. The city brew espresso machine wasn't working at breakfast so that was a bummer but no big deal. When we went out for our anniversary dinner, JC took us and picked us up in the shuttle which was again an awesome extra special touch, he was super fun. The hot tub and pool were nice. They (front desk around 8-9am female 5/27) allowed us to sleep in and have a late check out, just an awesome place!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so happy to see you enjoyed your time with us so much and that the staff did such a wonderful job! I will be sure to share your comments with all of them (and make sure they get something special as well for going above and beyond!). I'm so happy they could help with your celebrations! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know!

Room was great. The bed and linen was so comfortable. We loved the chair in the room. The pool and hottub was great. We had a drink in the lounge and it was such a great way to end our day. We will be back!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Diane, Thank you so much for taking the time to give us this great review! I am so happy to see you enjoyed the room so much and that the pool and hot tub were great. I am glad to see you will be back to see us again and if there is anything I can do in the future, please don't hesitate to ask!

The employees are great and friendly and it's a nice hotel with good food, but don't stay here between June and September. They raise their rates (even for corporate stays) to a ridiculous level. We'll be cancelling our current 16 days of reserved rooms and two to four rooms weekly throughout the summer and finding a different place to stay.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, I'm sorry to see you feel our corporate rates are ridiculous. We base our rates on the Bozeman market and on everything we have to offer at our hotel. Our corporate rates are actually some of the cheapest in town, especially for a hotel that has a full service restaurant, bar, and casino, 24 hour complimentary shuttle, and every guest room and common area has been renovated in the last two years, all of our beds are brand new within the last 6 months, we are constantly winning awards for our cleanliness as well as our restaurants been named in the Best of Bozeman. Some hotels in town may be a little cheaper in their rates but they do not have all of the extra amenities we do and we still do not offer as high a rate as other hotels without all the amenities we have. In order to provide the services we provide we have to charge a certain amount and I'm sorry to see you will be cancelling and would love the opportunity to talk with your more about it. I'm not sure who are you but if you could give me the opportunity to chat with you about this, you can reach me at (406)587-5261 or by email at guestservices@bwgrantreeinn.com.

The employees at this hotel are always super friendly and helpful. Shuttle driver was very efficient. Really great customer service. Plenty of parking. The hotel has a nice casino you can gamble in, relaxing and clean.

room was close to breakfast and the ice machine. you want a review I write my opinion of your review process I do not care for your methods. demanding extra effort from your past guest could mean fewer stays at your locations

Helpful and welcoming reception team. Room clean and comfortable and well equipped. Sadly no breakfast, we should have noticed when booking but every other BW location we have used over the last two weeks all provided a good breakfast. GranTree only gave a discount voucher for the on-site eatery. A disappointment. Location OK for the town.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review. I'm so glad to see the front desk staff were helpful and welcoming and that your room was satisfactory. Each Best Western decides if they want to have a complimentary breakfast or a full service one. We choose to have a full service restaurant so that we may provide breakfast, lunch, and dinner, cooked fresh and to your order. Our award winning restaurant is rated very highly for the quality of our food and I'm sorry to see you were disappointed. I hope we get another chance to see you and prove it is worth it!

Your recent renovation considerably reducing the size of the dog area has not met with the approval of Freta the Wonder Dog.The dog run was the reason for us paying a premium over other lodgings accepting dog guests at less cost as she so enjoyed the off leash run. We have her agreement to use cost when selecting lodgings when staying in Bozeman.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi John, On behalf of our entire team, I would like to apologize for not exceeding your or Freta's expectations. I am sorry about there being less room for dogs in our courtyard but we do have an entire field behind the hotel that most dogs really enjoy, the running free part is taken away though. I hope we get another opportunity to see you and Freta and any of the staff are happy to show you the other area!

The BW Grandtree is and older motel in Bozeman. While it has a decent sports bar restuarant is expensive even for Bozeman. For the quality of the rooms and the facility it is very much over priced. The staff is very nice and helpful and competent. Parking is adequate but access is challenging.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I'm sorry to see you felt we are overpriced but I can assure you, our prices are aligned with the Bozeman market, we are typically in the middle of the pack when it comes to our rates. The building is older but we have renovated every aspect of the business, inside and out with the oldest renovation dated in 2015. I am so glad to see the staff was nice, helpful and competent though!

All fine. Quiet and comfortable. Rate was extremely high but guessing I got one of the last available rooms.I pay half this much in Oregon and California. Breakfast was wonderful and my server was so friendly.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Melanie, Thank you very much for taking the time to give us a review. I'm glad to see your stay was quiet and comfortable! Prices in Bozeman are definitely higher than a lot of places and we base our rates on the Bozeman market, we typically run in the middle of the pack on room rates and this time of year tends to be more expensive. I'm very happy to see you enjoyed your breakfast in our restaurant, the Club Tavern and Grill! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

The room was nice sized and quiet, the beds were very comfy. The room had a safe, microwave and a larger dorm-sized refrigerator. There was a restaurant onsite, The Club. We didn't get a chance to eat there due to a 25 minute wait. Went to a Mexican restaurant in walking distance that had good food. There was a small casino onsite, fun little spot. Friendly staff.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Connie, Thank you for taking the time to give us a review. I'm happy to see your room was comfy and you enjoyed your time with us! I'm sorry to hear of the wait in the restaurant, it does get pretty busy sometimes and I will be sure to better train the staff on letting our guests know what those times are. I'm very glad to see the staff was friendly and you enjoyed the casino as well! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know.

Had a wonderful Dinner for our Scouts Pack! The staff was absolutely amazing, the food was fantastic! Will be back again If I ever need an event held. Loved all the screens to have different slide shows thru out our function.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Melissa, Thank you for taking the time to give us this fantastic review! I am so glad to see the staff did such a great job and that you will be back to see us should the need arise! Please let me know if there is anything I can help with in the future.

I wish we could have stayed longer. Our room was perfect in every way. The front desk first impression was spot on. We absolutely loved the room. We were traveling across the US and this was our favorite hotel along the way. Once again, thank you Best Western.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! I am so happy to hear you wish you could have stayed longer and that everything was perfect! I will be sure to share your comments with the front desk and the rest of the staff! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know.

Recently my wife had a two-night business trip, and her company put her up at the BW+ GranTree. She enjoyed Bozeman and invited me to come with her on a return trip the following month. My flight brought me to Bozeman before lunch, and my wife was scheduled to arrive at 9:30 at night. After sitting in the hotel lobby for a couple of hours, another person who works for the same organization with my wife suggested that I ask if it would be possible to check in early. Around noon I approached the desk and showed a copy of my wife's work-ID, my drivers liscence, and a credit card (to protect the hotel in case I charged any “incidentals.” The desk clerk refused to allow me to check in. After waiting several more hours, my wife called the front desk and gave them the “OK” for me to check into our room. Again, they refused. By mid-afternoon, I saw many other guests checking in, so I asked to speak with the manager. Again, I offered an ID and a credit card to pay the full room charges. Again, I was refused. The manager stated that the contract with my wife's company prevented them from allowing me to check in. (My wife and I have the same last name.) My wife called the people at her company that coordinate the contracts. They stated that there is nothing in their contract that would prevent me from checking in. In fact, her company stated that they encourage family travel, when possible. This will be my last time at a Best Western. I should note that I have been very polite to everyone here. But 12 hours waiting on a lobby couch was NOT the experience that we had planned.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, I would like to apologize again that we couldn't let you check into the room due to the nature of how it was booked through the company your wife works for. Our guests safety is our number one priority and we have policies in place to ensure their safety. Some other hotels may have looked past their policies but we can't do that.

I recently had a business breakfast meeting at the GranTree Inn and got to tour their newly remodeled rooms. First off, the breakfast was great - thank you for your attention Bubba! Melissa Kostelecky showed us several rooms and explained how they accommodate guests for their many business meetings and conventions. Melissa and the staff at the GranTree have the ability and creativity to ensure that your business event goes on seamlessly. I was also very impressed with the new fitness facility and accessible rooms - very nice! They even have a lift not only for the pool but the hot tub too.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Konnie, Thank you very much for taking the time to give us this wonderful review! I am so glad to see you enjoyed your breakfast in our conference center and that Bubba did a great job! I'm also very glad to see you were impressed with the new fitness facility and our accessible rooms! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know.

I've attended several conferences and events at the Best Western Plus GranTree Inn and have always had great service and excellent food and drinks. It's a great place for business travelers and the new gym is great. Great place to hold large events.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you very much for taking the time to give us this great review. I am so happy to see you have enjoyed our conference center after attending several conferences! I am also very glad to see the Club Tavern and Grill and/or our banquet food and drink have been excellent! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know.

Room above avg, casino nice, restrnt GREAT. Staff outstanding. But felt I was in a dorm bsmnt. Area was being used by staff 4 cleaning & maintenance. Hallway ALWAYS filled with laundry bins, clng carts, mtc eqpmt & wshng & dryg of laundry.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review. I'm so glad to see you enjoyed the room, casino, restaurant and staff! I am sorry to see the hall was so cluttered during your time with us, during the day time while housekeeping and maintenance are here, it can get a little busy in those halls. We do have rooms on the other side of the hotel that are less crowded while they are here during the day but it is hard to get around them having to use carts while cleaning. I hope you will give us another chance and if you do come back and see us again, please let us know you would like to be in a more quiet area of the hotel!

Spent the night at the Gran Tree Inn on business. Typical Best Western Inn. Room was clean. Everything as expected. Only complaint was that the bed was lumpy. Could feel the indentation in the matress from the thousands of previous guests.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We very rarely get feedback such as this so I was wondering if you could give me a call at the hotel at (406)587-5261 or send me an email at guestservices@bwgrantreeinn.com so that I may learn more about where we went so wrong. Our beds have actually all been replaced in the last year so I would really appreciate learning which room you stayed in so that we may figure out why it was so uncomfortable. Your feedback is important to us and we use it to provide better services for the future.

We stayed here while visiting Montana State. It's conveniently located In town and has nice accommodations. We checked in late and were greeted by friendly staff and a clean room. Would definitely stay here in the future.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Amanda, Thank you so much for taking the time to give us this great review! I am so glad to see you enjoyed our location and the staff did a good job! I am also very happy to see you will come back to see us again and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

The facilities are welcoming, everything was spotlessly clean, and food fantastic! The staff was most accomodating, as well. It is a dog friendly hotel and I appreciated the container of dog scooping bags and garbage can behind the hotel. Plus, there was an area to walk dogs safely.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Jan, Thank you for taking the time to give us a review. I am so glad to see the staff did a good job and that you enjoyed our pet friendly atmosphere! I hope we get the opportunity to see you again soon and maybe take that 4 star to a 5! If there is anything I can be of assistance with in the future, please let me know!

We always love staying at the GranTree. Everyone is so friendly and helpful. From the front desk to the restaurant to the maid services everything was top notch. We will definitely stay there again. Thanks so much everyone!!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this great review! Your business is very important to us and we truly appreciate your taking the time to tell the world about our friendly service! We work hard to provide the best possible experience for our guests and it is so wonderful to receive this feedback, I will be sure to share it with the staff! We look forward to your next visit with us and if there is anything I can be of assistance with, please don't hesitate to ask!

As a conference coordinator I was super impressed! Not only was the facility clean and the food excellent, but the staff was amazingly helpful the entire time! I would recommend this hotel and will definitely be back! Thank you!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so very much for taking the time to give us this wonderful review! I am so happy to see we were able to impress you, it truly means a lot, especially coming from a conference coordinator! I hope we get the opportunity to see you again soon and if there is anything we can be of assistance with in the future, please don't hesitate to ask!

The room was sparkling clean. Beds were comfortable. Fitness room was great. Front desk staff was friendly & helpful. Extremely quiet, I had a very peaceful night. Love this place! Best place to stay in Bozeman.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Janet, Thank you so much for taking the time to give us this fantastic review! I am so happy to see the room was so clean and the beds so comfy! It is also great to get some feedback on our new fitness center, i'm so glad you liked it! Quiet and peaceful are definitely our goals as well as providing the best service we can and I am so glad to see we are doing well! I hope we get the chance to see you again and if there is anything I can be of assistance with in the future, please let me know!

I spent 4 nights here for a conference. I found a lot to like. I got a king suite. It was very nice and spacious. The television is large. The sitting area is nice. The room was very clean. There was a refrigerator, microwave, and coffee maker in the room. The provided toiletries were high quality. Housekeeping was great. The staff was very friendly. There is a pool, exercise room, and guest laundry. The free wifi was more than adequate. The location is terrific. There is no complimentary breakfast, but the onsite restaurant is fantastic (which I will review separately). The only thing I really did not like, and the reason for 4 stars instead of 5, is because the bed was very hard and I woke up each morning with a back ache.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Charlie, Thank you so much for taking the time to give us this great review! It is a rarity for somebody to leave such a detailed review and is so great to see others feel the same way we do about the small and large details really making a difference! I am so glad to see you enjoyed the king suite you were in! We recently changed our toiletries so it is great to see you enjoyed them! I am also very happy to see the staff did such a great job! I will be sure to share your wonderful review with them. I am sorry about the bed being too firm and appreciate your feedback so we may use it to provide better services in the future. I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

This is my favorite place to stay when I travel to Yellowstone National Park. I always stay here at least on the the way there. It has a great bar, hot tub. It is easy to get to the highway and downtown. Close to shopping.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Frank, Thank you so much for taking the time to give us this great review. I am so happy to see we are your favorite and that you enjoy our bar and hot tub! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

I have stayed at a few different hotels in Bozeman. This was the first time at stayed at the Gran Tree Inn at Bozeman. It is my new go to place to stay. The check in was smooth. The room was comfortable. The restaurant and bar were great and the casino was a nice bonus.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! I am so happy to see we are your new go to, it truly means a lot to us! I'm very glad the check in was smooth and you enjoyed your room as well as our restaurant, the Club Tavern and Grill! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask.

First off, best sports bar in Bozeman, lots of screens, food from appetizers to lunch or dinner - outstanding food. Friendly staff! great location right off the I90, hotel is very clean, well run, staff is helpful.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this great review! I am so glad to see we are hitting the mark in the Club Tavern and Grill and the hotel! I hope we get to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

I stayed here because I was having an outpatient medical procedure done and didn't want to drive the canyon afterwards. I picked this place because of the hot tub reviews, as well as - room service/food reviews and overall cleanliness. Their valet (which is normally used for airport transportation) was very kind and took me to my appointment and picked me up so I didn't have to drive at all... in between the time i left for the hospital and returned their hot tub some sort of malfunction and out of order .. completely devastated and frustrated as I was so looking forward to the comfort - they did arrange to have their guests be able to use the Days Inn pool/hot tub - after much consideration I decided to walk over there.. completely spaced to get the key for the hottub area, and had to walk all the way back down the hall to get it - - the guy at the front desk acted as if I was interrupting his netflix and brushing his hair and wearing clean clothes wasn't in his work ethic - he grunted something gave me the key and I was on my way! Ready for the relaxation and comfort of not only the heat more importantly the jets from the tub I pushed the jets button and nothing happened .. pushed again, nothing .. they guy in the pool said the jets didn't work - ARE YOU KIDDING! (reminder this is at Days Inn as Gran Tree found an alternative for their guests) .. I get my winter clothes back on - go back to the front desk to Mr. Hey-don't-bother-me-while-I'm-working-and-not-giving-a-darn-that-customer-service-is-my-job, I say excuse me, did you know the hot tub wasn't working - he said it's hot.. I said to me, if there's not jets - there's no working hot tub - I asked why he wouldn't at least tell me the jet weren't working when I asked for a key - his reply ... You're not a guest why do I care .. my reply - that's a jackass move! .. I went back over the Gran Tree and informed them that they may not want to offer the Days Inn option, as there are not jets. They apologized, and within seconds were on their computers trying to find an option - they did the best they could - which was upgrade me to a suite with a Jacuzzi tub for the following night (as they were full that night). The food service was so quick and the food was SO HOT and fresh! .. you HAVE TO try the Pizza - for breakfast I walked down to the restaurant to eat so I could get up and moving, holy moly it was so hard to decide what I wanted .. it all looked so good, and when the PHENOMENAL server told me everything was homemade, I had to do it - I ordered, pancakes, Biscuits and Gravy, and an Omlete with hashbrowns .. BEST BEST BEST Biscuits (mmmm I can still taste the homemade biscuit) I've ever had - hashbrowns were so hot and yummy and the pancake mouth watering .. (I didn't eat it all but I gave it a good shot!!) the hallways were so clean - all the lights worked, was always free of debris and most importantly to me - they were quiet! I did pretty good in the casino too .. HIGHLY recommended and will be visiting again in the future for FUN this time!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Michelle, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am very sorry about the hot tub and even more sorry that the alternative broke as well. I am so sorry to hear of how the employee at the Days Inn behaved and will be sure to let their General Manager know, I would be absolutely appalled to hear of any of my staff treating guests this way and I am sure he feels the same. Thank you very much for letting me know about this situation. I am so glad to see the front desk staff here were quick to do whatever they could to help and I hope you enjoyed the jacuzzi (that is my favorite room!). I am also very happy to see you enjoyed our restaurant, the Club Tavern and Grill and will be sure to share your wonderful comments with the staff! I am so glad to see you will be back to visit us again and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

During our 3 day stay Hot tub and pool hours very limited or not functioning. Compensation a free beverage. I was asking for room rate price reduction because we booked for the amenities and they were not available.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for the issues we had with our hot tub during your time with us. If you could contact me at (406)587-5261 or guestservices@bwgrantreeinn.com I would love the opportunity to make things right with you. I hope you will give us another chance to show you this isn't typical for us.

Great hotel to stay at while driving through Montana. Loved having a restaurant on site so we didn't have to go out once we got there. Nice to have Walmart across the street to pick up a few things since we'd been on the road awhile. I'd definitely stay here again if traveling through.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this great review. I am so glad to see you enjoyed your time with us and our restaurant, the Club Tavern and Grill! I am so happy to see you would stay with us again if in the area and if there is anything I can do to be of assistance in the future, please don't hesitate to ask.

I have a 14 hour drive at least once a month for work, I have been breaking up the drive and stopping at this BWP for a while now. If you get in early, they have a great restaurant for dinner and breakfast is pretty good too. They also have nice rooms and so far I have not been disappointed with any of my stays. I will even drive a couple more hours to make sure I can stay at this BWP over some of the others I've tried. Needles to say I like this one.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Don, Thank you so much for taking the time to give us this awesome review! We work hard each day to provide the best possible customer service experience we can for our guests and feedback such as yours is so wonderful for us to see, I will be sure to share it with all of the staff! I am so happy to see you have enjoyed staying with us so much that you are willing to drive the extra miles to get here! We look forward to seeing you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

Just returned from a trip to Yellowstone and stayed at the Best Western Gran Tree before and after the trip into the park. The hotel is clean, great staff, large rooms, free shuttle to airport, and has a restaurant. The food in the restaurant has large portions and the service is great, even when there are multiple teams in town for sporting events. There is also a laundry available, which was located conveniently right across from my room on the return stay, but no noise could be heard. The internet is fast enabling quick transmission of photos and checking email. Walmart is right across the street for any needs, and also has a great souvenir shop in the store. Overall this is a nice hotel for any stay. I would definitely stay again.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so very much for taking the time to give us this great review! I am so glad to see the staff did such a good job. I am also very happy to see you enjoyed your restaurant, the Club Tavern and Grill and that your stay was a comfortable one! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know!

Got,this room at the last minute. Clean and nice. Pet friendly! Things to know...... Walls are thin, we could really hear the water running in the next room as well as two women arguing. Breakfast is not included. Staff very friendly.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi William, Thank you for taking the time to give us a review. On behalf of our entire team, I would like to apologize for the noise disturbance during your stay and thank you for your bringing this to our attention so that we may look for solutions. I'm glad to see your room was clean and nice and the staff was friendly. I hope we get the chance to see you again and if there is anything I can be of assistance with, please let me know.

The hotel is comfortable and convenient, especially since there is a shuttle service to get you to and from the airport, downtown, and other nearby sightseeing spots. All the employees we interacted with were very helpful and professional.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Jada, Thank you for taking the time to give us this review. I am so glad to see the hotel was comfortable and convenient and that the staff did such a great job! I will be sure to share your comments with them! I hope we get the chance to see you again and if there is anything I can help with in the future, please let me know.

Spent a very restful night at this property in transit to Yellowstone NP. The airport shuttle is a nice bonus. Young, enthusiastic, friendly, front desk staff made the welcome even more pleasant. They do give you a coupon for 20% off breakfast and a coupon good for BOGO on beer and drinks in their on-site restaurant. Generous portions for breakfast and LARGE burgers for lunch. Don't leave the property for a chain restaurant, eat here and get attentive service and yummy food. Don't miss the chocolate covered coffee beans they offer in the evening at the front desk.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! I am so glad to see you enjoyed your room and the staff did such a great job! I am also very happy to see you enjoyed the Club Tavern and Grill, our onsite restaurant and will be sure to share your comments with the staff! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask.

We stayed in Yellowstone for a week on the way to and from Yellowstone we stayed at the Best Western in Bozeman.. both times staying was great... there was a little hiccup with our friend booking our room through a 3rd party site ... the young lady that works there her name is Jenny was AMAZING we had multiple issues which she handled like a true professional and never once got upset.. she is a asset to this establishment.. Thank you Jenny for saving the day and getting us a great deal on our room ..

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this great review! I am not surprised Jenny did such a great job and will be sure to share your comments with her and the rest of the staff! She is such a wonderful employee to have and it is so great to get this type of feedback! I am also very glad to see both of your stays with us went so well! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know.

From the check-in to the check-out this hotel is superior. The staff is knowledgeable, friendly, and courteous. The food served in the on site restaurant is some of the best I have eaten anywhere. The portions are huge...easily shared. The taste of the food is delicious across all meals that we had at the restaurant.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Gary, Thank you so much for taking the time to give us this wonderful review! I am so glad to see the staff did such a great job and that you enjoyed the Club Tavern and Grill so much! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

Functional as a stopping point on a trip. The room was adequate. However, there was an event booked at the hotel and they did not save any parking. We were told we could come back between 9 and 10 PM and there might be parking. As there was nothing close by to park at this left us in a bit of pickle. When we did make it to our room it was quite loud as the pipes made a groaning noise when people used the sink next door. We will not be back as I would be afraid there would not be suitable parking again.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am very sorry to see there wasn't parking available and that there were noises in your room and would love the opportunity to make things right with you as we typically don't have these types of issues. I can be reached at (406)587-5261 or by email at guestservices@bwgrantreeinn.com and would grateful appreciate your time!

Was here for a work conference (second time we've held it at this hotel). Could not be happier. The catering and convention staff was excellent to work with and very accommodating. Great communication and follow up. The catering staff was wonderful - very helpful and friendly. And, the food was great. You don't have extremely high expectations regarding conference food - that's just the way it is. But - all of our food - from brownies at break to sandwiches and salads at lunch, to prime rib and salmon at dinner - was very good. In addition, the rooms, which are quite comfortable and well appointed are AFFORDABLE - hard to find at a conference hotel in Bozeman. Overall, our group of 50 was very impressed, once again, with the GranTree. We'll be back again in 2021, when our meeting returns to Bozeman.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Janet, Thank you so much for taking the time to give us this wonderful review as well! I am so happy to see the conference went so well and that you and your group were so satisfied! I'm so glad to see the conference food was so good and the rooms were comfortable! I will be sure to share your comments with all of the staff! We look forward to seeing you again in 2021 and if there is anything I can be of assistance with in the future, please don't hesitate to ask.

My experience at this hotel was very pleasant beginning with check-in and throughout the stay. The reception desk people were friendly, helpful and efficient. The room was spacious and clean, but perhaps a little over furnished. They have a pool which is a plus for some. Although they do not provide a free breakfast, they do give a 20% off coupon for breakfast entrees and also provide drink coupons which can be used in their lounge. The hotel is located close to I-90 and also close to the city center for a variety of restaurants, shopping opportunities and The Museum of the Rockies.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Robert, Thank you so much for taking the time to give us this great review. I am so happy to see your experience with us was so good throughout! We strive to provide the best possible experience for our guests and feedback such as yours makes our jobs so much fun! I hope we get the chance to see you again and if there is anything I can be of assistance with in the future, please don't hesitate to ask.

The room was fine, beds were comfortable, and had a great restaurant. However, I was promised my room would be ready at 3:00, as I had to be someplace at 4:00. I stood waiting until 3:15 and I was finally given a key card. When I got to the room, it was still torn apart and the cleaning staff were not even close to being done with the room. I needed to take my bag back to the car, change my clothes there and made my appointment. Very frustrating.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Ronald, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We did figure out that it was a verbal miscommunication in room numbers regarding which one was clean and have used it to better train the staff. I went ahead and gave you a discount as an apology and you should see that credit to your card in the next 10 business days. I hope you will give us another opportunity to provide you with an excellent customer service experience and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

Our room was clean and had average comfort. The vanity was small and not inside the bathroom. The corridors smell of cleaning agent, but this is a minor issue. You can walk indoors to the ecxellent restaurant. Free airport shuttle, friendly staff. Heater/AC is the typical electric fan-type, it wakes you up when it goes on, or you must shut it down at night.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Peter, Thank you for taking the time to give us a review. I'm glad to see you enjoyed your time with us and the staff was friendly. I hope we get the chance to see you again and if there is anything I can be of assistance with in the future, please let me know.

Where do I start? We held our annual conference at the BWW Gran Tree Inn and had the best service in all of Bozeman. The conference staff were hands down the most accommodating and kind staff ever. I couldn't ask for better service, technology access, and overall conference help!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this great review on our conference center! I am so glad to see the staff did such a wonderful job and will be sure to share your comments with them! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know!

The heater in our room growled every time it attempted to heat the room...not to mention the smell of the heavily chlorinated pool permiated everywhere on the first floor. This place needs a major renovation. Sorry staff very nice but would never stay here again.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We don't typically receive feedback such as this and I am very sorry to see you didn't get any sleep. If there is anything I can do to make things right with you, please let me know.

We stayed here before and after a package trip to Yellowstone. The hotel provided shuttle service to & from airport as well as for a trip to the Museum of the Rockies. We had a double queen room which was nice and clean. The only issue was the one bed was so close to the wall that it was hard to get in. There is a very small casino room on site. The restaurant/bar was very nice. We ate breakfast, lunch and dinner there. There were a lot of choices, the food was good and reasonably priced. All of the staff were very friendly. We did have problems with the toilet on the last night there. The maintainence man came to our room within 5 minutes of calling the front desk. He used a plunger which helped some. Since we were checking out we just used the restroom in the lobby area and made sure to tell the front desk that the toilet needed some more work.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Karen, Thank you very much for taking the time to give us this review. I'm so glad to see you enjoyed your time with us and the staff was so friendly! I am sorry about the bed being so close to the wall and appreciate your bringing this to our attention so we may look for a solution. I also appreciate your bringing the toilet to our attention so we could get that fixed as well! I hope we get the chance to see you again and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

I have stayed at Best Western Plus GranTree Inn twice. The rooms are comfortable and quiet. There is laundry, a real plus. Restaurant on site and great location. I walked to downtown Bozeman and a shuttle to Bridger Bowl Ski area. Walmart is across the street and transportation to Big Sky and within Bozeman is a 5 minute walk from the hotel. The staff is super friendly and will do everything to make your stay great. The folks that drive the free shuttle to anywhere within Bozeman city limits and to the airport are also super friendly and prompt. I will stay at this hotel the next time I am in Bozeman.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you very much for taking the time to give us this great review! I am so very happy to see you enjoyed your stays with us and the staff did a great job! We strive to make our guests stays as comfortable as possible so it is so wonderful to receive this type of feedback! I will be sure to share your review with the staff! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

We stayed here because of convenience of taking Yellowstone shuttle. We were overwhelmed by the friendliness of all the employees we met. The free shuttle from the airport was a great benefit. We were greeted warmly at the front desk and given a complimentary upgrade. Our room was clean and comfortable and had all the amenities needed. Craig the bartender was both friendly and informative. The 8 ounce burger and caeser salad was big enough to share. Breakfast at the restaurant was delicious and service was prompt. Vanessa was an excellent server. The Gran Tree was a great hotel to start our Yellowstone vacation.

I was one of a group of 12 wildlife photographers who stayed here on our way to Yellowstone and again on our return 8 days later, so I experienced 2 nights here. On both occasions, the room and en-suite was spacious and well appointed with fast free-wifi, large TV and tea/coffee making facilities. Rooms were spotless and bedding very clean and comfortable. Breakfast is good here - plenty of choice and friendly and attentive waiting staff. My only reason for giving this 4* and not 5, is the fuss around checking-in. Given that we had stayed here 8 days earlier and were a return booking - with both bookings made months in advance - it still took 40 minutes to check-in. We arrived at 1935 on 25 Jan after a lengthy drive in poor weather from Yellowstone. Despite, having a booking and then as requested at check-in writing our names down and listing who were in doubles/singles etc, the reception team of two made a real palaver of check-in and even then got it wrong so that we wound up handing back keys and papers and having others issued. As a consequence, we finally got our room keys at 2015. Reception seemed more concerned with process than customer requirements. We were basically a group of tired people who simply wanted to get to our rooms shower and eat. Their reason was that the hotel was very full - fine, but we had booked months in advance and what is more we were the only people in reception! One of the receptionists seemed out of his depth. My normal experience with a pre-booked room is that the paperwork is waiting on arrival with the key to the allocated room and I simply sign. Five minutes should be more than adequate to achieve this. I would stay here again as I think it is a good hotel and the remainder of the service was faultless, but would ask that reception is re-briefed on priorities, ( I see that a few others have made comments on this area) since this is the first impression - and it counts.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Ian, Thank you for taking the time to give us a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I agree that the new staff members definitely slowed the process down and I am spending every hour possible trying to get them trained up to the level of customer service we expect. I did watch over the cameras so I could go over each moment with them on this. I'm glad to see you still enjoyed the hotel despite the check in speed. I can assure you, it isn't typically that slow and we are working on their speed every day. I will also be sure to share your comments with our sales office so they may share it with the group in hopes to make the process easier for the future. If there is anything I can be of assistance with, please let me know.

Great job!! Keep up the good work. The hotel is clean and the staff is friendly. They have good food at good prices and large portions Also If you want to go into town they will drive you and pick you up.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Sydney, Thank you very much for taking the time to give us this great review! I am so happy to see you enjoyed your time with us and that the staff did such a good job making sure everything was clean and they were friendly! We strive to provide the best possible experience for our guests that we can and feedback such as yours is truly so wonderful to receive, I will be sure to share it with the staff! I am also very glad to see you enjoy the Club Tavern and Grill (us staff members probably do too much!). I hope we get the chance to see you again soon and if there is anything I can help with in the future, please let me know!

For five years we've made the Best Western Gran Tree a part of our lodging stay prior to our trip to snowmobiling West Yellowstone. When we return from our snowmobile trip back into Bozeman it's back to the Gran Tree. The Best Western Gran Tree is exceptional in every way. The Club Traven and Grill which is located on site has excellent food and is highly recommended and their shuttle service is great!. I wouldn't think of lodging anywhere else when in Bozeman.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! I am so very happy to see we have continued to provide an experience you enjoy coming back to so much! I am also glad to see you enjoy the Club Tavern and Grill as well and definitely agree the food is fantastic! I hope we get to see you again soon and if there is anything at all I can be of assistance with in the future, please let me know!

Registration was efficient and friendly, the room was beyond what I expected and I was placed very close to the conference I was attending. I really don't think I could have had a better stay! Parking was very easy and the pool area was quiet when we visited it so we could fully relax. The wait staff was excellent as well.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Robert, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed your room and the staff did a good job! I am also very glad to see the staff in the Club Tavern and Grill were excellent! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know.

Nice hotel with shuttle to/from airport and downtown Bozeman. Friendly and helpful staff. Replaced nonfunctional coffee maker the same day. Above average rooms. Good spot for first day and last day for a trip to Yellowstone as the bus to Mammoth Hot Springs picks up and drops off at this location. (You cannot drive your personal vehicle into the park in winter past Mammoth Hot Springs) If you do stay at this location be aware of: (1) This hotel is used for conferences and airline crew overnights, combined with the next to I-90 location,the places fills up. Make your reservations a few months ahead of time. (2) Between the airport shuttles, crews, and the YNP bus, the front desk gets hit with large waves for check-in. They try to add extra help, but get overwhelmed easily. Make sure your get all of your paperwork, restaurant coupons, early check-out instructions, and shuttle requests - things get missed. (3) If you request an e-mailed closeout bill for checkout (required for pre 7:00 am check out) be prepared to have to call the hotel later to get them to actually send the email and attached pdf of final bill.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I'm very sorry to see we did such a poor job as this is feedback we never receive. We do have a couple of newer employees and that can definitely cause issues at times. Your feedback is important to us and we will use it to provide better services in the future. If there is anything I can be of assistance with in the future, please don't hesitate to ask.

The hotel is very nice, The staff are very nice, We were there for a hockey tournament checking in on a Friday and checking out on a Sunday. When I got to the hotel I was told I was getting charged an extra night because my reservation was made for the night before (3rd party tournament reservation site). But they were unable to work with me because it was a mistake on the 3rd party, We try to have a team dinner (Potluck) to help keep cost down and they were very unaccommodating to give us a spot to have our dinner because we weren't buying food from the restaurant. So we found a hallway to sit in and have our gathering, at 7:30 we were told we were being to loud and people were trying to sleep so we had to leave, Kids were kicked out of the pool because they were having to much fun (splashing and being kids). At check-in half our team was told that our team breakfast has been canceled so they gave vouchers for the restaurant, the other half was told there would be a team breakfast and gave no vouchers. Best Westerns Hotels are you usually very accommodating and helpful for a group our size but this place was very unorganized and the restaurant had very slow service. I'll take my team to a different hotel the next time we are in Bozeman.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Carlett, On behalf of our entire team, I would like to apologize for not exceeding your expectations. It is hard when you book through a third party because our hands are tied for cancellations since it wasn't booked directly through us. We also have no way to know the room was booked for the wrong night and therefore held the room all night for you. The website you booked through gives the guest the ability to change or modify the reservation and sends it on to our sales office after that. I am sorry we weren't able to accommodate a team dinner either and that we didn't do a better job of explaining why. We had no conference space available and our business center is too small to hold as many people as you had with you. We asked if you were ordering from the restaurant because we were going to ask the restaurant if there was any way possible we could get you somewhere in there but since you weren't we didn't have any other options. We can't have outside food served in any capacity in which we are hosting due to our facility housing a restaurant, it is against health code. We did have to ask for the party to disburse because of an enormous amount of guest complaints from all rooms surrounding that were not a part of your group. We have to take the satisfaction of all guests into consideration and all guests have different sleeping schedules so our halls must remain as quiet as possible. None of us said the breakfast was cancelled we just weren't sure where it was being held at and once we were sure, we called each guest back that had already checked in to explain it would be breakfast vouchers, i'm sorry we caused confusion! I'm sorry to see that you would take your team to another hotel and if there is anything we can do to change your mind, please contact Melissa, our Director of Sales who set the group up or myself.

Best Western Grant Tree is a great place to start and end your Yellowstone adventure. Very friendly staff. Free airport shuttle and if you need anything there us a Walmart across the street. We enjoyed the California Egg Benedict for breakfast and room service in the evening.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! I am so happy to see the staff was so friendly and you enjoyed both stops with us! I agree the California Egg Benedict is too good and the option of having room service makes things pretty easy! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask!

Due to bad weather my son and I needed to make an unexpected stay overnight in Bozeman. We went into a couple of hotel properties looking for a place to stay. When we arrived at the Best Western the staff at the front desk wete absolutely wonderful. A special thank you to Jenny who went over and above to make sure we were comfortable and knew everything the hotel had to offer. Our room was very nice, the food was great and my son enjoyed both the hot tub and the pool. If I was in the area again I would stay here. I would also recommend it highly. This was one of the nicest Best Westerns I've ever seen and I do like the brand and stay at many.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this incredible review! I am so very glad to see the staff did such a great job and that Jenny did everything in her power to help! I am also very glad to see you enjoyed the room and the pool and hot tub! If there is anything I can do to be of assistance in the future, please don't hesitate to ask!

I stayed the night while travelling to work, I bought dinner and there was more food than I could eat, which doesn't happen very often to me. The room was clean and comfortable and the people working there were very nice. I will stay there again when traveling through Bozeman.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello M7912QEdonalds, Thank you so much for taking the time to give us such a wonderful review! I am so happy to see that you enjoyed the room and The Club Tavern and Grill, it's one of our local favorite restaurant! If there is anything I can be of assistance with in the future, please don't hesitate to ask! We will see you soon!

From the friendly front desk to the clean, comfortable room and great service made the stay at the GranTree Inn a pleasant one. It was convenient to have great food and drink on site for meeting with friends.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Thank you for taking the time to give us this great review! I am so glad to see the staff was friendly and that you enjoyed The Club Tavern and Grill! Your feedback is important to us and we will use it to provide better services in the future. If there is anything I can be of assistance with, please let me know.

I stayed at the Grantree Inn twice on my visit to Yellowstone this winter. Xanterra will pick you up and drop you off here if you are staying in the park, so this hotel is very convenient in that regard. My first visit at the start of my trip was much better than at the end of my trip. The front desk lady was much more knowledgeable and thorough when I checked in the first time. The second time through the lady seemed rushed (even though there was the same amount of people waiting each time). The first lady made sure I felt like I was being well cared for. Each visit the rooms were clean and adequate. The price for the room seemed low for the service and value provided, so I really have nothing to complain about. I used the airport shuttle, it was fast and efficient. I ate breakfast in the on site restaurant, it was just fine. I'd stay here again if I was back in the Bozeman area.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review. I'm glad to see the hotel was convenient for your trip with Xanterra! I'm sorry to see the second trips check in didn't go as well. We were incredibly busy and short staffed that day and I think it showed in our customer service. Thank you for bringing it to my attention so we can provide better services the next time. We never want our guests to leave and not feel they have been cared for and I'm very sorry to see we did that. I'm glad to see you felt the stay was a good value! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know.

Room was fine. Very clean, comfortable bed, plenty of towels, large bathtubs that actually allow you to take a bath, not just a shower. Friendly clerk and housekeepers. Disappointed there was no complementary breakfast. For the price It was a very good stay.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review. I'm glad to see the room was clean and the staff did a good job. We don't offer a free breakfast because we have a full service restaurant so we can provide fresh, cooked to order breakfast, lunch, and dinner, including room service for all three as well. We do offer 20% off our guest entrees for breakfast though and I apologize if you did not receive one! I hope we get the chance to see you again and if there is anything I can help with, please let me know.

Thanks for the great stay. The front desk was very helpful, especially Betzy. She helped me when I was the one that messed up my reservation. The room was clean and quiet. The pool was nice. Breakfast was good.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you very much for taking the time to give us this review. I am so glad to see you had a great stay with us! I'm very happy to see Betzy was so helpful and will be sure to share your comments with her and the rest of the staff! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know.

The facility is older and could use a refresh. It is tired looking. But the staff especially in the grill and tavern is one of the friendliest and professional I have experienced. Everyone was smiling and actually seemed to be enjoying their work.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Peggy, Thank you for taking the time to give us a review. I'm glad to see the staff in the Club did such a great job! We are constantly renovating the building and have recently renovated all common areas and the outside of the entire building as well as our guest rooms, I am very sorry to see it doesn't seem that way. Your feedback is important to us and we will use it to provide better services in the future. If there is anything I can be of assistance with, please let me know.

Rooms were comfortable but poolside rooms very noisy. WiFi unreliable & slow. Rooms and facility very clean. Staff friendly and provided a good service. We had a group breakfast in a conference room and it was very good. Restaurant and lounge was a nice amenity.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Kevin, Thank you for taking the time to give us a review. On behalf of our entire team, I would like to apologize again for not exceeding your expectations. Most of our rooms are not near the pool so we can definitely keep you away from it if we know in advance! I'm glad the staff was friendly and the breakfast was good! I hope we get the chance to see you again and if there is anything I can be of assistance with in the future, please let me know. Sincerely,

Friendly service, big rooms. Restaurant is surprisingly very good, although breakfast is not included in the room rate as usually typical at BW hotels. The airport shuttle is a nice feature, but be aware that despite reserving a seat on the shuttle, they overbook it and it can cause unnecessary anxiety when trying to get to the airport. For one van, 10 people were booked with a lot of luggage. We couldn't all fit. This is apparently a problem that happens often. Otherwise, good hotel with large, clean rooms and tasty food in the restaurant.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Karin, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I can assure you, we never purposely overbook the shuttle and I am sorry that it happened. I am glad to see you had good service and enjoyed the rooms though. I hope we get the opportunity to see you all again and if there is anything I can be of assistance with in the future, please let me know. Sincerely,

Recommend by tour company for Yellowstone NP trip. Stayed a night on each end of trip. Rooms were all nice - clean and comfortable. Desk staff was accommodating to get us extra room for our stay. Restaurant had good food and service. Our family enjoyed the pool and hot tub.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you very much for taking the time to give us this review! I'm so glad to see the rooms were clean and comfortable and that the desk staff were able to help with the extra room! I am also very happy to see you enjoyed the Club Tavern and Grill as well as the pool and hot tub. I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely,

We live in Billings and went to bridger mtn for a little skiing - roads got nasty so made a last minute reservation at the best western. GREAT value and accommodated our dog for a small fee. Older hotel but well-remodeled and you can tell whoever is running the show cares. Hot tub was hot, clean, and jets worked (a hotel rarity) and the hotel restaurant was fantastic - terrific food and truly outstanding service. 10/10 will stay again zero issues. FYI easy freeway access and convenience store next door.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this fantastic review! I am so glad to see you felt the hotel had great value! I am also very glad to see you enjoyed the Club Tavern and Grill so much as well! I will be sure to share your comments with all of the staff! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know. Sincerely,

Had the best get away! Service is 10 out of 10! We had a trainee for checkin and he did an excellent job. Restaurant has above excellent food and sports on the TVs for my husband! Great place to stay!!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! I am so very happy to see Zane did such a great job with your check in! I am also very happy to see you enjoyed the Club Tavern and Grill! I will be sure to share your comments with the staff! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely,

What's not to like about this place? Full-service hotel with everything you need and want. I stayed for three nights in one of the suites. The room seemed brand new (possibly recently refurbished) and was a true comfort zone. All the furnishings were top quality and very tastefully appointed, with a somewhat Western motif, including a beautiful mural that took up an entire wall. The staff were very helpful and friendly, although I really didn't need a whole of assistance for the most part. There is a great restaurant/sports bar that is jamming any time of the day. I had several meals there, and none of them disappointed. Throw in a business center, coffee bar, casino, and pool/spa, and you have everything you need for a pleasant stay. This is obviously a well managed establishment, and I highly recommend.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Douglas, Thank you so much for taking the time to give us this incredible review! I am so very happy to see you enjoyed the room, we did recently completely renovate our suites so everything is brand new! I am so glad it was comfortable and you enjoyed the decor! We strive each day to provide the best possible experience for our guests and feedback such as this is so wonderful to receive, I will be sure to share it with all of the staff! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask. Sincerely, Cassie Wiedeman

We stayed here because our Yellowstone Forever Winter Expeditions made this location the drop off/departing point. The hotel is a former Ramada property which has been refreshed. It was adequate but overpriced. The restaurant downstairs had superb food despite a lax front end greeter. The hotel should be commended for their 24 hour airport shuttle. We used it after midnight and again at 5:30 AM. Kind of felt like a truck stop location. Clean and comfortable with friendly staff.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Larry, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your feedback is important to us and we will use it to provide better services in the future. I'm glad to see the shuttle service was good. If there is anything I can be of assistance with in the future, please let me know. Sincerely, Cassie Wiedeman

Room was very clean and recently updated. the king bed was very comfortable. Room attendant was great in responding to a request for extra soap. Location of the room was on the second floor with elevator accessibility. Great Stay

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Steve, Thank you very much for taking the time to give us this great review! I am so glad to see you had an easy check in and enjoyed our newly renovated room! I am also glad to see the room attendant did a good job as well and will be sure to share your comments with the staff! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

I had a great experience with the Best Western in Bozeman. All the staff was very friendly and helpful. The restaurant had a good selection of food and it was prepared correctly. The wait staff had a great attitude. I would recommend this hotel.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Anthony, Thank you so much for taking the time to give us this great review. I am so glad to see your experience was a great one and that the staff was friendly and helpful! I am also very glad to see you enjoyed the Club Tavern and Grill. I will be sure to share your comments with the staff! I hope we get the chance to see you again soon and if there is anything I can do to be of assistance, please let me know. Sincerely, Cassie Wiedeman

Customer service was excellent and they were always very helpful. The shuttle service is very convenient and provides a nice mode of transportation anywhere around town. The hotel itself is a little dated but they do a good job keeping it nice. The best part of the hotel is the restaurant and bar!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us a review! I am so glad to see the customer service was excellent as this is exactly what we strive for each and every day! I am also very glad to see you enjoyed the Club Tavern and Grill! If there is anything I can be of assistance with in the future, please let me know. Sincerely, Cassie Wiedeman Guest Services Manager

We stay here every year for a company Christmas party. Every year, they upgrade us upon arrival, this year, they upgraded us to the bridal suite, I worked with a young lady named Betsy. She was an absolute GEM!! I had questions regarding the corporate rate compared to my Best Western Rewards rate, and she upgraded us over the phone and ensured we were getting the best price before we even checked in. Their pool is fantastic, and the Eggs Benedict is out of this world! This is my favorite Best Western to stay at. Always a pleasure, and always sparkling clean rooms.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this great review as well! Betzy truly is so wonderful and I am not surprised in the least but very happy to see she did such an awesome job! I am also glad to see you enjoyed the pool and the Eggs Benedict from the Club Tavern and Grill! I did notice that you scored us very low in cleanliness, sleep quality, and service and was wondering if this was maybe accidental? I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know. Sincerely, Cassie Wiedeman

I stopped for the night on my way to work. The people at the front desk were very friendly and gave me a better rate than what I found on the internet. I had a good night sleep and also got a 20% off coupon for breakfast the next morning. The breakfast was also very good.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Don, Thank you so much for taking the time to give us this review! I am so glad to see the front desk did a good job and you got a good nights sleep! I am also very glad to see you enjoyed breakfast in the Club Tavern and Grill! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

The staff could not have been nicer. They answered all of my questions and were very helpful arranging complimentary transportation to the Museum of the Rockies and downtown Bozeman. The hotel isn't luxurious but it is comfortable with clean rooms that have a coffee pot, refrigerator, and a microwave. And the hotel restaurant had really good breakfast. That's the only meal I had there but it was very good. There's a Wal Mart across the road should you need something you forgot to pack. Overall a very pleasant stay.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us this review. I'm glad to see the staff did a good job and that you were comfortable. I'm also glad to see we were able to help with transportation. I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Overpriced. Underwhelming.Gym next door over a gas station. No breakfast unless you go to restaurant where they give you 20percent off. Can't get anyone on front desk on telephone. In short stay at a cheaper place and get more.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Again, I want to apologize for not exceeding your expectations. Our prices are aligned with the Bozeman market and the area can be more expensive than others. We are currently building a new fitness center, conveniently located in our courtyard in the middle of our building. We very rarely ever miss phone calls so I am very sorry to hear this happened at any point during the day as we are staffed 24 hours a day. If there is anything I can do to make things right with you, please let me know. Sincerely, Cassie Wiedeman

We stayed two nights at the Best Western Plus GranTree Inn and enjoyed it very much. The employees were all very pleasant and helpful. The room was clean and reasonably up-to-date with stone counter tops and a big flat screen TV. The restaurant served good food, nicely presented by friendly people. (Lots of TVs for sporting events too.) We took the free shuttle on several occasions (to and from the airport as well as to town and back) and found it handy and not difficult to get (just call the desk and tell them where to meet you.) Both an indoor swimming pool and an exercise room are available. There is a beautiful view of the Bridger Range from one side of the hotel and it is walking distance from a Walmart in another direction.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Sandy, Thank you so much for taking the time to give us this incredible review! I am so glad to see you enjoyed your time with us so much and that the staff did such a good job! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

The Grann Tree Inn was the best Hotel we stayed at spacious room clean a lot offered. We felt very safe and comfortable . We will stay there again.The staff was very helpful and nice. My husband is disabled so they made it easy for me..

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Gregg, Thank you very much for taking the time to give us this great review! I am so glad to see you enjoyed your time with us and that you felt safe and comfortable! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

Quality, clean room; great restaurant and lounge on the main floor with a simple yet diverse menu; helpful and friendly staff. The window in my room faced into what looked like a conference room or spare lounge, but the room itself was updated and comfortable. I wasn't alerted to the option of room service, something I was hoping for, which is why service gets 4/5 stars.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Amber, Thank you for taking the time to give us this review as well! I am so glad to see you enjoyed your guest room and the restaurant! I am sorry again about the staff not letting you know about the room service and will be sure to better train the staff. If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

I enjoyed my stay at Best Western Plus Gran Tree Inn. The staff was courteous and efficient. If I need anything I just had to call the front office and they took care of all my needs and questions that I had.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Carmen, Thank you so much for taking the time to give us this great review! I am so glad to see the staff did such a great job and made sure you knew they were there to help with anything you needed! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

We came up for a wedding in Bozeman Labor Day weekend in September and it had nothing but fantastic experiences with all of the staff. The rooms were clean, the bar had cheap happy hour, and the staff at the front desk was extremely knowledgeable and welcoming. Thank you for being so kind and helpful, we would absolutely stay here again!!!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Lara, Thank you so much for taking the time to give us this awesome review! I am so glad to see the staff did such a great job! We pride ourselves on our customer service and receiving feedback like yours is so wonderful, I will be sure to share your comments with the staff! I am so glad to see you would stay with us again and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Rooms are marginal, transient worker make up many of the guests. Loud at nights. No breakfast. Stay at the Hampton next door. Same price and better service. Only positive is proximity to airport and ease of access, despite not running an early morning shuttle.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Ben, Thank you for taking the time to write a review but I believe you have the wrong hotel, the Hampton is not located next door to us and we definitely run an early morning shuttle, in fact we typically schedule at least 3 before 5am if not earlier depending on our guests needs. From your description it kind of sounds like you are talking about the Holiday Inn which is next door to us and the Hampton is on the other side of them. Thank you, Cassie Wiedeman

This is a nice hotel. Nice big rooms, large tv, fridge that doesn't destroy everything in it.The attached bar/restaurant is the rare spot hotel bar where people actually go that aren't staying in the hotel its that nice. No continental breakfast is the only downside.

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Trevor, Thank you for taking the time to give us this review. I am so glad to see you enjoyed your time with us and the amenities we have to offer. I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Rooms were quiet, clean and nicely appointed. Welcoming staff. Easy on/off interstate. Restaurant had great food. Will stay again when in the area.even tho construction going on did not intrude on my stay

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this great review! I am so glad to see you enjoyed your room and our location! I am also very glad to see the staff was welcoming and the construction didn't effect your stay with us! I'm so happy to see you would stay with us again when in the area! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

It was a nice quiet stay. The bar offers two-for one drink specials. Nice selection of beer and wine. The halls are a bit of a maze but the room was clean with a microwave, refrigerator and safe. I'd stay there again. Nice front desk staff

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Maggie, Thank you for taking the time to give us a review. I'm glad to see you enjoyed the bar in the Club Tavern & Grill! I'm sorry to see the halls were confusing and appreciate your feedback on this! I'm also happy to see the room was clean and the front desk staff was nice! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know. Sincerely, Cassie Wiedeman

The Staff is beyond amazing at The Best Western GranTree Inn! Had a perfect stay and already looking forward to our next overnight in Beautiful Bozeman, MT ;) thanks again! The kids had so much fun swimming and are already begging to come back!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Kaela, Thank you so much for taking the time to give us this awesome review! We are so glad to see your baby shower was a success! I am also very happy to see the staff did such a great job and the kids had a great time in the pool! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Lovely big, spotlessly clean bedroom with lots of good quality facilities. The staff were all very friendly and helpful - service at dinner and breakfast was excellent, as was the food quality and portion sizes. Would highly recommend.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this great review! I am so glad to see you enjoyed the guest room and that it was so clean! I am also very happy to see the staff did such a great job and will be sure to share your comments with them! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

My wife and I have visited the Grantree Inn for many years and have stayed overnight there on a few occasions. Yesterday, we arrived shortly after 5AM, after dropping family at airport. We hoped to have breakfast, but it was too early. Ronnie inquired if she could assist, gave us coffee and a wonderful place to sit until the restaurant opened. She was wonderful and extremely helpful. Kudos to Ronnie!!!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give Ronnie this awesome review! I am so glad to see she did such a great job helping you and will be sure to share your comments with her and the rest of the staff! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

The service was top notch. Everyone was helpful and courteous. The room was very comfortable. I really appreciate the ability to control the room temperature. That is not always an option in hotels these days. The bed was extremely comfortable.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this incredible review! I am so glad to see the staff did such a good job because our customer service is our number 1 priority! I am so glad to see your room was so comfortable and I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

I stayed two nights recently to attend my nephew's wedding. Although the price was a little high (almost as much as my plane ticket), the shuttle service was great; they will take you wherever you need to go. I enjoyed the hot tub while I was there. As for the room it was nice and clean and had everything I needed. Very friendly staff too! For nearby shopping, there is a Walmart across the street. The business lounge with the computers and printer was too dark and could use better lighting. I have stayed at other Best Westerns for less money and received a continental breakfast. I did, however, take advantage of the 20% discount at the adjoining restaurant. All in all though, a very good stay.

GranTree, Guest Services Assistant Manager at Best Western Plus GranTree Inn, responded to this review
Dear Mark, Thank you for taking the time to give us this awesome review, I am so glad to see you enjoyed our 24 hour free shuttle service. We pride ourselves on our cleanliness and recently won the Directors Award which means our hotel ranked in the top 20% in the nation for cleanliness! I am so glad to see that all staff did such a great job as our customer service is one of our number 1 priorities. We are thrilled that you also enjoyed The Club Tavern and Grill. I am so sorry about the lightning in the business lounge was to dark, we do have dimmers, next time you come and stay with us let us know at the front desk and will turn those up a notch for you! I hope we get the chance to see you again soon and if there is anything I can assist you with in the future, please let me know! Sincerely, Betzy Mendoza

This location is perfect for those people flying into Bozeman airport and flying out.Free shuttle which we used after returning from Yellowstone and dropping the car rental off,and again to fly out the next day. No free breakfast,but the cost is average and convenient in their attached restaurant. Staff is great

GranTree, Guest Services Assistant manager at Best Western Plus GranTree Inn, responded to this review
Hello Michelej991, Thank you so much for giving us a great review . We are so glad you enjoyed your stay and got to use the free shuttle service. The Club Tavern and Grill is a local favorite and we are proud to serve our guests here. Bozeman is very lucky to have you. I hope we get the chance to see you again soon and if there is anything I can be of assistance with, please let me know! Betzy Mendoza

We bave né en using Best Western for all out stay. This one was the most expensive and breakfast was not included. We receive a 20% discount but for a slow service and ordinary breakfast.Location is good tout travel tout Yellowstone

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us this review. I'm glad to see the location was good for you. On behalf of our entire team, I would like to apologize for not exceeding your expectations in our restaurant. We don't typically receive feedback such as this and we will be sure to use it to provide better service in the future. If there is anything I can be of assistance with, please don't hesitate to ask! Sincerely, Cassie Wiedeman

Everything was very classy. I was able to get my work done with the comforts of home. Very friendly staff. Parking was a little tough cause of the construction, but all in all, I had a nice stay. I would recommend the Best Western to my friends.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tony, Thank you so much for taking the time to give us this wonderful review! I am so glad to see you thought everything was classy! I am also very happy to see we were able to make you feel at home because that is such an important aspect of any hotel stay! It is such great feedback to see that we are doing that! I am sorry about the parking while we build our brand new fitness center! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Bed was comfy pillows nice and room was clean. Fitness center was upstairs in a convience store across the parking lot. They are doing a construction to the building so some of the parking lot was restricted.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tiffany, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am sorry to see we scored so low as we typically do not receive this low of a rating. I am glad to see you enjoyed the pillows! We are actually building a new fitness center in our courtyard so that is what the construction is! I would love to learn more about where we went so wrong so please feel free to give me a call at (406)587-5261 or email me at guestservices@bwgrantreeinn.com so that we may provide better services in the future. Sincerely, Cassie Wiedeman

I was very pleased with the friendly staff, the clean neat room and the restaurant at the hotel. I am very happy to find a chain of hotels that are pet friendly and very nice clean hotels! The rooms were a very reasonable rate. The restaurant and bar were great to be able to just walk down the hall to.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello Bonnie, Thank you so much for giving us this wonderful review! We pride ourselves on our cleanliness and recently won the Directors Award which means our hotel ranked in the top 20% in the nation for cleanliness! I am so glad to see that all staff did such a great job as our customer service is one of our number 1 priorities. We are thrilled that you also enjoyed The Club Tavern and Grill. I hope we get the chance to see you again soon and if there is anything I can assist you with in the future, please let me know! Sincerely, Betzy Mendoza

When we arrived that evening, our room was not ready. Jenny the nice gal at the front desk ,offered us a free drink in the bar while we waited. It took a little time, but was worth the wait. They put us in what they called the Bridal Suite for 2 nights for the price of the King Suite.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this review as well! I am so glad to see the drinks while you waited were satisfactory and that you enjoyed our Bridal Suite! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

I was looking for something close to the interstate with a restaurant and this was a great location. Quiet and nice rooms. And they give you coupons for the restaurant/bar. the hot tub closes at 10PM, which is a little early, but they were nice to let us stay if we were quiet.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Rachel, Thank you for taking the time to give us a review. I'm very glad to see you enjoyed your time with us! The pool closes at 10pm because it is surrounded by guest rooms and quiet hours in Bozeman begin at 10pm which is early for some I agree! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Jenny in Guest Services is top notch. Keep her, clone her, make her a boss (if she isn't one). I am a small business owner myself and I so appreciated her effort to help me out when I accidentally booked my room a day later than I wanted. Thanks sooo much! Rooms were clean and spacious.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Kara, Thank you so much for taking the time to give us this awesome review! I am so glad to see Jenny did such a great job! She is such a wonderful part of our team and I will be sure to share your comments with her and the rest of the staff! I hope that we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Room 163, we were upgraded to a suite. Thanks. The entire facility was great. Nice restaurant, lounge, casino, super friendly staff. Excellent service, food and drinks in the dinning room. Owner stopped by to visit with us. Huge meals and a complementary cocktail. Will definitely recommend this place any and all!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! I am so glad to see the staff did such a great job and you enjoyed the Club Tavern & Grill! Thank you for recommending us! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

I live in Bozeman MT but recently booked a room for my cousins from Mississippi. I knew of Carl's great reputation and had had relatives stay there before. They were very pleased with the comfortable, cozy rooms along with the incredible restaurant. Carl puts a lot of thought into all aspects of the inn, especially the restaurant. It was incredible & I would not suggest anywhere else to stay while in Bozeman. There were some billing discrepancies and they were resolved immediately. I cannot say enough great things about this wonderful place. Becky K. White, Bozeman MT

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Becky, Thank you very much for giving us this review! I'm so glad to hear you enjoy the hotel and that your cousins enjoyed it as well! Carl does put a lot of thought into every aspect of the hotel! We are so grateful that you suggest guests stay with us! If there is anything Carl or myself can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

It's a basic Best Western that services people coming from and going to Yellowstone. That's why they can get away with charging what they do. Everything in the area is ridiculous as far as prices go. The beds were the best part, very comfy. The people were a bit snooty. If you are trying to find a place to stay but stay away from the park properties because of price, I recommend you go ahead and stay in the park. You will pay a bit more but you are in the park. We also ate at the attached restaurant, which we would also not recommend. Dry chicken and fish.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tom, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I'm glad to see you enjoyed the beds. I'm extremely shocked and sorry to see you felt the people were snooty as this is something we never, ever hear. Your satisfaction is important to us and we will use your feedback to provide better service in the future. If there is anything I can be of assistance with, please do not hesitate to contact me directly at (406)587-5261. Sincerely, Cassie Wiedeman

The Best Western GranTree in Bozeman is outstanding in every way. The staff (including bar and restaurant, housekeeping, front desk) are all well-trained, very friendly and extremely helpful. The rooms are clean and the beds and bedding are very comfortable. The air-conditioning works and is maintained and clean. I have allergies to mold and chemicals and can stay at this hotel comfortably.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Linda, Thank you so much for taking the time to give us this wonderful review! I'm so glad to see the staff all around did such a great job! We strive every day to provide the best possible service and to receive this type of feedback is so wonderful! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

They did a great job with us last week .The staff was great and the rooms are very nice Clean, fresh and modern. They do have plenty of parking for big trailers like we haul and they have lots of grassy lawns for our dog. This is a great halfway place for you to rest between Seattle and Denver

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Based on your comments, I am wondering if the rating was an accident? I'm so glad to see you enjoyed your time with us and that the staff did such a great job! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Drug trafficking hotel... Very scary. We were approached by many drug people. What hotel would allow this??? I would never stay there again .... Its too bad even cassie the manager made it spund like she didn't believe me when I approached her ....

We were driving through Bozeman after a long day and did not know the local Sweet Pea Festival was in the area. We tried 2 other motels, but they were filled so we went to this Best Western. Fortunately there was a room available; however, the price was over $200 for 1 night. While the facility was lovely, the price was obviously elevated because of the festival. There was an excellent restaurant where we ate dinner and breakfast. There is not a free breakfast, but they gave us coupons for a BOGO drink at dinner and 20% off breakfast. Once again - it is a great motel, so try not to go there when there is a festival in town!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review. I'm sorry to see the price made such a difference on the scores you gave us. Our prices are aligned with the Bozeman market so you will find that during the summertime, Bozeman is a bit more expensive than other places. The prices in Bozeman do go down outside of the summer season so I hope we get the chance to see you again! I'm glad to see you enjoyed the hotel. If there is anything I can be of assistance with in the future, please let me know. Sincerely, Cassie Wiedeman

Staff is always friendly and accommodating. I stay here quite often on business and I have never been disappointed except when they're booked up and I have to stay somewhere else. Rooms are great and so if the Club Tavern.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Cliff, Thank you so much for taking the time to give us this awesome review! I am so glad to see the staff is always so friendly and the only time you have been disappointed is when we are sold out! I am also very glad to see you enjoyed the Club Tavern and Grill as well! Thank you so much for your continued business, we truly appreciate it! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Hotel has a great location away from the freeway so no road noise. Restaurant in the hotel, staff very welcoming and gave us a room at 1 pm. Very nice of them. Bed comfortable, pillows great everything Nice and tidy and clean. They have a pool for cooling off. Thanks for a great stay.

This is Bozeman - hotel rooms are pricey. We stayed in the king suite - fridg, microwave, It was nice, clean and I really liked the soaps. We enjoyed the pool and hot tub. It has a nice area to walk the dogs in an interior lawn. The breakfast was amazing, the food was abundant and the service was way above expectations. The breakfast was not included but worth it and very affordable with the 20% disc.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this review! I am so glad to see you enjoyed one of your newly remodeled king suites! I am very glad to see you enjoyed the soaps as we recently started using those new ones so it is great feedback to receive! I am happy to see you enjoyed the food in the Club Tavern & Grill! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Perfect place to stay for us. Pet and people friendly. Rooms remodeled and nicely updated. Comfortable bed, quiet at night. Great location. Wonderful to have an onsite Bar and Restaurant. Great service and good food. The hotel staff and restaurant wait staff gave us freindly, excellent service. We will be back.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tom, Thank you for taking the time to give us a review. I am so glad to see it was the perfect place for you! I am also very happy to see the staff did such a good job with their customer service! We strive each day to provide the best possible experience for our guests so receiving feedback such as yours is so wonderful! I hope we get the chance to see you again soon. If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Beautiful hotel!!!!! Excelente service from front desk staff and our server at dinner time, because we signed up for the Best Western rewards they up graded our room to a suite and gave us a 20% discount for our breakfast. Unfortunately the our breakfast server was not good, she had my order wrong and instead of fixing it all she did was apologize. Once we got our meal she never came back to check on us or to offer us a refill of coffee, nothing!!!!! I had to get the host go find her so I could pay the bill, unfortunately I didn't get her name but if it hasn't been because of her lack of interest in serving us as a customer everything would had been perfect!!!!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Veronica, Thank you so much for taking the time to give us this review! I am so glad to see the front desk staff and your dinner server did a good job! On behalf of our entire team, I would like to apologize for the behavior of your breakfast server. I can assure you that this is not typical feedback for us and we were wondering if you could give Arkinda, our restaurant manager, a call at (406)587-5261 so that she can learn who the server was so we may better train her for the future! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

Probably won't stay here again. We stayed For our honeymoon and rented the bridal suite. We never used the jetted tub until we were going to leave. Went to fill it up and hair went everywhere. I was absolutely disgusted! We talked to the front desk and received 20% off, definitely not enough. I am disgusted and so unhappy that's how we ended our trip

Great room, service, restaurant, and facilities! We will be back with family. Airport shuttle very reliable and convenient. Bozeman and the area was a great place to visit and the weather and lack of humidity was very terrific.

Excellent hotel with an extremely helpful and nice staff. The restaurant and bar had great food and excellent beverages. Very good value for the quality both for the hotel room and the restaurant and lounge.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to see the staff did such a good job! It is so great to receive such wonderful feedback about the Club Tavern & Grill and the hotel together! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Excellent. The staff couldn't have been more helpful. I cheekily asked if they could take us to a friend's house a couple of miles away. Not only did they take us, but collected us later as well !!! Good bar service and very good breakfast. Would highly recommend to all.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Andy, Thank you so much for taking the time to give us this great review! We strive every day to provide the best possible customer service experience and getting feedback such as yours is so great! I will be sure to share your comments with the staff! I am so glad to see you enjoyed the Club Tavern & Grill as well! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

The rooms are comfortable and clean. We found the bed to be very comfortable and slept very well. It was a quiet place. The shower was great, one of the best we experienced driving cross country. Having a higher toilet meant we didn't have to sit "on the floor " to go. The restaurant in the hotel was convenient for dinner as we were tired of driving but not so great for a quick get away on the morning. In addition to having to pay for breakfast we had to wait at least 25 minutes for our food. A slow start .

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Ellen, Thank you very much for taking the time to give us a review! I am so glad to see you enjoyed the room, we recently upgraded our beds so it is great to receive this type of feedback! We also started using higher toilets recently and the difference is wonderful! On behalf of our entire team, I would like to apologize for the service for breakfast in the restaurant as this isn't typical for our restaurant. I hope we get the chance to see you again soon and if there is anything I can be of assistance with, please let me know! Sincerely, Cassie Wiedeman

The only hotel we stayed in where my husband was happy! Fantastic food and service! Nice clean rooms and quiet ! Great. Access to the main road! Nice discounts for the restaurant and coffee shop was able to get a toothbrush that I had left at another hotel. Thanks!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tammy, Thank you so much for taking the time to give us this review! I am so glad to see we were able to make your husband happy! We strive each day to provide the best possible customer service possible and it is so great to receive feedback such as yours! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Nice stop for a one night stay. There were 2 adults and 4 children. We had two adjoining rooms. Our only complaint was the pool opened too late in the morning. The restaurant staff was very friendly. The food was very good.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Theresa, Thank you for taking the time to give us a review. I'm so glad to see you enjoyed your time with us and the restaurant staff was so friendly! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Overpriced , BW plus is not a good idea , $8:00 for 2 loads of laundry, electracial outlets very poor access for charging etc, beds to high ,bathroom fan very annoying, shower head not adjustable, no breakfast, Plus is way overpriced.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. The Bozeman area in general is a more expensive area and I can assure you our prices are very fair for our area. Thank you for bringing all of these issues to our attention so that we could look into them. Your feedback is important to us and we will use it to provide a better experience for our guests in the future. If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Stayed here often over the past 25 years, a very popular hotel in Bozeman. Restaurant/Lounge always good food and reasonable, rooms are adequate and good value, beds and pillows excellent. The standout is the staff. You could not find better customer service in a 5 star resort. Always excellent across the board.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this fabulous review! I am so glad to see the staff has done such a great job! We pride ourselves on our customer service so it is so wonderful to receive such awesome feedback! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Enjoyed the stay. The adjacent restaurant was very doing and accommodating. The room was clean, quiet even though it was full. I used the hot tub which was nice as well. We would stay here again. The hotel was located right off the free way and across from a Walmart so we did not have to go far for the items we had forgotten. We ate dinner in the restaurant connected to the hotel and we were tired and just ready to eat. The staff was very nice and my husband and I were able to split a meal with no question. We were given coupons for the bar and also for breakfast as well so that made it nice. After traveling all day we did not have to try and find a place to eat. We were told upon checking in that they had shuttle busses that would take us anywhere we wanted in town. That was. I've even though we were just too tired to go out. In all a pleasant stay

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi John, Thank you so much for taking the time to give us this fantastic review! I am so glad to see you enjoyed the Club Tavern & Grill for dinner and breakfast! The portions are large so it makes it very easy to share! I am very happy to see you would stay with us again and hopeful we get the chance to see you again soon! It sounds like you had a relaxing time which is very important to us and we are so grateful you took the time to tell the world about it! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

Bed was comfortable, but our room must have been next to the mechanical room because there was a constant hum all night. Hotel needs an update & a lot of TLC. Would not recommend at this time. Disappointed!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team I would like to apologize again for the noise by your room. Your feedback is important to us and we will use it to provide a better service for our guests in the future. I'm sorry to see you would not recommend us as we rarely ever receive feedback such as this. I hope we get another opportunity to see you again so you can see the improvements made. If I can be of assistance with anything in the future, please let me know. Sincerely, Cassie Wiedeman

We stayed adjacent to the airport after an epic week through Glacier and Yellowstone parks. GranTree inn was comfortable. clean and cozy and the staff were all great!!! Our son used the pool and we all wound down before wrapping up our 2018 summer vacation.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to see your stay was a comfortable one and the staff did such a good job! I'm also glad to see your son was able to get some pool time and you were able to relax! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

The room was clean, but the window looked out on the inside pool area where it was very loud in the room. There was construction going on in the street so it was difficult to find. Construction going on in the lobby that should look nice when finished. The restaurant attached had good food. Only recommendation would be is to have a room on the exterior side of the hall.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. The majority of our rooms are not poolside facing so we can definitely get our guests away from the pool and/or outside facing. The construction has all been finished and I apologize for the inconvenience this caused. I'm glad to see you enjoyed the food in the Club Tavern & grill! I hope we get the chance to see you again and show you the improvements that have been made! If there is anything I can be of assistance with in the future, please let me know. Sincerely, Cassie Wiedeman

We stayed here one night on our way from Minnesota to Montana and just loved this hotel. It is clean and the employees were so friendly and helpful we really enjoyed ourselves. I would highly recommend this hotel to anyone traveling through this area.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Terri, Thank you so much for taking the time to give us this wonderful review! I am so happy to see you loved your stay with us! Your feedback is very important to us and I will be sure to share it with the staff! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

This hotel is a great hotel. Clean rooms with comfortable beds. Indoor swimming pool and hot tub cleaned everyday. Nice bar and restaurant. The staff is friendly and accommodating. I will stay here again.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Laurie, Thank you so very much for taking the time to give us this review. I am so glad to see you enjoyed your time with us and that you will be coming back to see us again! We strive each day to provide the best possible customer service experience for our guests and it is very rewarding to receive feedback such as yours. If there is anything I can be of assistance with in the future or if there is something we could be doing that would take that 4 star to a 5, please let me know! Sincerely, Cassie Wiedeman

Nice hotel. Left before breakfast was served, so I have no comment about that. I would definitely stay here again if in the area. Just a quick sleep over stop while traveling across the country. Pet friendly was a plus! Clean room, very friendly front desk staff

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us a review! I am so glad to see you enjoyed the hotel and the staff did a good job! We know how important it is for our guests to be able to bring their pet loved ones and we are happy to be able to accommodate that need! I hope we get to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

We arrived very late (almost midnight) after a long drive from Canada and I was afraid that it would be a problem. The man who checked us in was very nice and friendly and was a big help to us; especially in letting us know where our room was and the best way to access it. After we put our bags in our room, we went to the bar and had a drink. Food wasn't available because it was late at night but we enjoyed our drinks and were really glad that the bar was open till 2am for us to relax a bit after our long drive. I really liked the way the room was designed, with the partition in the front separating the bedroom. It was odd at first since I'd never seen that type of arrangement but it was nice and surprisingly spacious. We were only here for one night and I would have liked to have stayed longer. We will definitely consider staying here again in the future. As others have stated, there was a lot of construction going on in the lobby area, and it was a bit awkward walking down the hallway to the elevators, but we managed. I'm sure that by the time we return, the construction will be finished. I didn't realize how large the hotel was as I got "lost" a couple of times when I moved our car to a closer parking lot to our room. I would like to explore more of the hotel in the future, and definitely check out the pool area as well.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi there, Thank you so much for taking the time to write us this wonderful review! I am so happy to see Hunayf did such a great job! I am also glad to see you enjoyed our bar being open until 2 so that you could relax and unwind after your long trip! I am so glad to see you wish you could have stayed longer and I hope we get the chance to see you again soon! Our lobby construction is completely finished and the new floor is beautiful! I am so glad to see it wasn't too much of an inconvenience! Please let me know if there is anything I can be of assistance with in the future! Sincerely, Cassie Wiedeman

Although this BW was a little difficult to access due to major road construction around it, we were eager to check in here, as we've been trying to stay at Best Western facilities while on vacation. This BW is located right off Interstate 90 in Bozeman. After a short detour we managed to find the right access road. The facility looked a bit worn from the outside, but as soon as I entered the building I could see there was a lot of remodeling going on. It was obvious there was new hallway carpeting, and the lobby floors were being re-tiled. Our room was not brand new, but had new carpeting and new bathroom fixtures. And it was spotless! There were several items though in our room that were perfect! The king sized bed was one of the most comfortable I've ever slept on! The bedding was high quality, but the nicest thing of all were the linens! Crazy, I know...but those washcloths and hand towels were the finest quality I've experienced in a motel. The bath towels were huge—thick and ever so lovely! Our stay included some discount tickets for the attached restaurant (The Club Tavern and Grill), and we decided to have dinner there. My tenderloin steak was outstanding! My husband had a ribeye steak, and he too was very pleased. In the morning we returned for breakfast with our 20% discount coupons and had a lovely breakfast before hitting the road once again. Special kudos to our waitress for our evening meal. “Hayes” did an excellent job of explaining the specialties, finding us the best wines to complement our entrees, and was more than happy to suggest substitutions for the potatoes I would t be eating. Plus she had a delightful personality! We will definitely stay here again when traveling through the Bozeman area.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Gaye, Thank you so much for taking the time to write this fantastic review! Your feedback is very important to us and it is so great to see you enjoyed your time with us so much! We are constantly working on renovating as much as possible and we know this can be an inconvenience for our guests but we do so with our guests best interests in mind, so it is truly wonderful to receive feedback such as yours! We recently started using those towels and I am very happy to see you enjoyed them so much! I am so glad to see Hayes did such an awesome job and will be sure to share your comments with her and the rest of the staff! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

The room was clean and nice enough. However, the road in is under construction as well as the entrance and lobby to the hotel. The business center was not available which made life difficult. The constrution individuals were rude. The wifi in the room is suspect and the TV was not woking on occasion. My husband called the fron t desk on the cable and got the response that is was the provider's fault and it usually came back on in 20 minutes. If the room were $100 a night maybe I could have lived with all of this, but at $190 a night this is unacceptable.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Cathryn, I want to apologize again for not exceeding your expectations. Please don't hesitate to contact myself or Carl Solvie the owner at (406)587-5261, so that we may have the opportunity to make things right. Sincerely, Cassie Wiedeman

Hallway stunk like crap . Room was good. No luggage carts by door in rear . Rooms are way over priced. Would I stay here again ? MOST CERTAINLY NOT AT THE RATES TJEY CHARGE . Had to haul all my luggage to my room .

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Randie, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I can't seem to locate a reservation for you and was wondering if you could contact me so I may have a chance to make things right with you. I can be reached by phone at (406)587-5261 or email at guestservices@bwgrantreeinn.com. The rates on our rooms are competitive with the Bozeman area and it can be a little more than other areas. We have housemen on 24 hours a day that can help with luggage so I am sorry to see we did not offer this to you! I hope to hear from you soon and that you will give us another chance to show you that your stay is not typical of our hotel! Sincerely, Cassie Wiedeman

This is a very nice play to stay. has an excellent restaurant/bar located inside motel. There are a lot of other restaurants in walking distance. Biker friendly. Rooms are clean, beds are comfortable. Upon arrival Betsy made you feel very welcome and made sure you had everything you needed. !!!

Our room was a bit drab in colour but the bed was comfortable, the staff helpful and our evening meal and breakfast were tasty and good value. After a long journey from the UK via Seattle, this was a pleasant stop before moving on for our main travels.

Do not get a room by the vending machines-they ran all night which made sleep next to impossible. Hotel should have comp room but instead offered only a 10% discount. Hopefully, my next visit will be in a quieter section of the hotel.

The room was very well appointed and very clean. The lounge and restaurant was very busy but never crowded or overly noisy. Service was excellent, try the pork ribs of available. Local beers were very good.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tom, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed your room and the restaurant! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

Amazing hotel,easy check in and out, beautiful rooms. Great restaurant in hotel, excellent chicken fried steak and real mashed potatoes. Will stay again when in Bozeman. Easy to locate with lots of parking.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Linda, I am so glad you enjoyed staying with us so much and that you took the time to give us this wonderful review! The chicken fried steak and home made mashed potatoes are definitely a favorite for our staff! I am so glad to see you will be coming back to stay with us, I hope it is soon! If there is anything I can help you with in the future, please let me know! Sincerely, Cassie Wiedeman

The staff was incredibly friendly and helpful during check-in. My room was clean, and very comfortable. The restaurant was great, though breakfast was not complimentary. I will definitely plan to stay here again if I return to this city.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review. I am so glad to see the staff provided the excellent customer service we strive for each day! I am so glad to see you enjoyed your room and the restaurant! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

I wish I would have known about this jewel a long time ago! Other motels in the area seem to be $180 - $220+ per night but this hotel has so much more to offer and we were able to get a much better price! The awesome attached bar/restaurant / semi-sports bar was simply an added bonus! The front desk people were very friendly, the pool and hot tub were nice and clean, and the King room we stayed in was better than most we've been in before at other locations!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Tom, Thank you so much for taking the time to give us this awesome review! I am so glad to see the staff did such a great job! I am also very glad to see you enjoyed the indoor pool and hot tub! We have been renovating our King rooms, including new beds recently so it is great to hear you enjoyed them so much! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

We enjoyed our overnight stay at the Gran Tree mostly because the staff were couteous and friendly, restaurant and bar was very good. Jmieson Steak for dinner was outstanding. One unusual flaw was that we were given a room with poor view and carpet with a fold even though it was suposed to be a n upgrade.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us a review. I am so glad to see the staff did such a good job and you enjoyed our restaurant! I'm sorry to hear about the carpet in your room as nobody has brought this to my attention before. I was hoping you could give me a call at (406)587-5261 or email me at guestservices@bwgrantreeinn.com so that I may learn what room you were in and fix the problem right away! I hope we get the opportunity to see you again and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

I was here for a wedding the past week. The rate they gave us as a group was great! Anytime, I had a question the staff was more than helpful. The rooms are very nice and clean. Visited a few of the other hotels near by and the Bestwestern is by far the nicest.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Alex, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed your time with us and the staff was so helpful! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please do not hesitate to ask! Sincerely, Cassie Wiedeman

My request for easy access, due to a foot injury, was granted. I was greeted by a pleasant staff. I was offered complementary gift bag or points on my account. I found that the room was quiet, making it easy to sleep.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Donna, Thank you for taking the time to give us this review! I am so glad to see we were able to accommodate your needs! We pride ourselves on our customer service so it is so great to receive feedback such as yours! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

I have been staying at the Gran Tree for over 20 years for both business and pleasure and just when you think it couldn't get any better it does. The rooms are always clean and quiet and the service from the most friendly staff is second to none!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Mike, Thank you so much for taking the time to give us this awesome review! I am so glad to hear this kind of feedback from somebody who has been staying with us for so long! Your business is very important to us and I hope we get to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Good bed good room good food good drinks. What more do you want from a hotel? Was a great place to stay for a night! The hotel was genuinely nice and carin! Couldn't ask for a better place to stay when away from home!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed your time with us! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Everything you need is right on the premises! The staff was friendly and accommodating. Our room was very comfortable! And to add to all of this wonderfulness, the restraunt and bar was also amazing. Great food and service!! So glad we stopped in!!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed your time with us and the staff did a good job. I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

This is a great hotel. It is beautiful and clean with a nice pool and Jacuzzi . The staff is friendly and helpful, and we had no problems at all. There is a great pub and grill in the same building which made dinner and drinks fun and easy.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Connie, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed your time with us and the staff did a good job! I am also glad to see you enjoyed the Club Tavern and Grill! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Stayed here because we had an early morning flight, This is the 4th time I stayed at this location Awesome place to stay. Great staff, nice clean rooms and convenient location. Can't beat this location. I think it's stupid that Trip Advisor make you use at least 200 characters in your description.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to see you have enjoyed staying with us and keep coming back! Your continued business is very important to us and we sincerely appreciate your feedback! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

This was the second time we stayed at best Western's GranTree Inn this year. We came back, because of the great time we had the last time. The entire staff is always friendly and very helpful. We enjoyed the indoor pool and spa. And we love the food and atmosphere at the Club Tavern & Grill.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Jim, Thank you so much for taking the time to give us this awesome review! I am so glad to see you came back to see us again! We strive every day to provide the best possible customer service experience we can and when we receive feedback such as yours, it truly makes our jobs so much fun! I will be sure to share your comments with the staff and if there is anything I can do to be of assistance in the future, please let me know! Sincerely, Cassie Wiedeman Guest Services Manager

Probably the conference we attended had a lot to do with it. That being said, our first room was on the ground floor next to the atrium and it was so noisy we asked to be moved upstairs. The room was over the pool. That was pretty noisy as well, but they did efficiently close the pool down at 10:00 sharp and it helped. The rooms were a tad bit small and not overly luxurious, but they were clean and had all the requirements needed. Easier to please me than my wife.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Michael, Thank you for taking the time to give us a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am sorry to see the conference noise was so loud but I am glad to see the staff made sure to get the pool shut down on time! I hope we get the chance to see you again and if there is anything I can be of assistance with, please let me know! Sincerely, Cassie Wiedeman

Our visit couldn't have been better! The room was one of the best that Best Western has and we were delighted with the wonderful staff, and the adjoining “club”. Our dinner and breakfast was excellent and more wonderful staff was a delight. Thank you!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Cullen, Thank you so much for taking the time to give us this wonderful review! I am so glad to see the staff did such a great job! I am also very happy to see you enjoyed the room and the restaurant so much! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Needed a place to stay for a night on our way home. There was a Lightning and Thunder storm that we drove through and it was a nice place to get our from the midst of it. You can tell its an old hotel so updating would be good for this place, but for the age of the hotel the décor was nice.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Juianne, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are constantly making updates and just recently finished updating all of our king suites so if you decide to give us another shot, I would love to get you into one of these rooms so you can see the difference! Thank you for taking the time to give us a review and I hope we get the chance to show you the changes we are making! If there is anything I can help you with in the future, please don't hesitate to ask. Sincerely, Cassie Wiedeman

On a motorcycle trip :-) to the East Coast. We expect to use Best Western as often as possible. Thus one is motorcycle friendly and that matters to us. Bozenan is a great place in the heart of a great area.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, I want to thank you for taking the time to give us this wonderful review! I am so glad to see you enjoyed your time with us and that we could be a stop on your motorcycle trip! I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please let me know! I hope the rest of your trip goes great, safe riding! Sincerely, Cassie Wiedeman

I stayed for a conference at the location. The meeting rooms were nice, services were excellent and the dining was delicious. I also thought the bed was very comfortable and the location very convenient and close to everything I needed.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Kelly, Thank you so much for taking the time to give us this review! I am so glad to see you enjoyed the conference space and our location! Your satisfaction is important to us and we appreciate you taking the time to let us know how things went! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

We stayed here with our small dog. The front desk person was friendly, and gave us a first floor room close to the dog walking area, which is in a nice interior courtyard. There is a decent restaurant in the hotel, which was convenient for our late arrival.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Jim, Thank you so much for taking the time to give us this wonderful review! I am so glad to see the staff did a good job and you enjoyed our courtyard! We love our furry friends around here! I am also glad to see you enjoyed the Club! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

I stayed here for a conference that had the place fully booked. They did a great job. The room was clean, the staff were great, the restaurant is pretty solid (excellent happy hour), and I enjoyed the pool! I would stay here for work again.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello Erin, Thank you for giving us this amazing review! I am so glad to hear your stay was excellent all around! We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4065875261. Sincerely, Sierra Smith Guest Services Assistant Manager Best Western Plus GranTree Inn

My stay was very nice, comfy bed, good pressure in the shower and very quiet at night, but stayed a Wed and Thursday night. I had problems with the Keirig coffee maker, probably operator error, not into technology.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us this amazing rating! I am so glad to hear you enjoyed your stay! We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4065875261. Sincerely, Sierra Smith Guest Services Assistant Manager Best Western Plus GranTree Inn

Rooms were up to date, clean and very comfortable. The meals that were provided were excellent. Service at the dining room/bar was exceptional. The only hangup was not being able to get checked in before noon, since our conference started at 10 am.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Dear Lynn, Thank you for leaving us this amazing review! I am so glad to hear you enjoyed the amenities of the hotel! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4065875261. Sincerely, Sierra Smith Guest Services Assistant Manager Best Western Plus GranTree Inn

Excellent location to stay at! The room was clean and comfortable, the front desk staff was pleasant and was extremely good at their jobs and the hot tub in our room was incredible!! We will be staying with you again!!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Joan, Thank you so much for taking the time to give us this wonderful review! I am so glad to see the staff did such a great job and that you enjoyed the hot tub in your room! I am also very happy to see you will be coming back to see us again! If there is anything I can do to be of assistance in the future, please let me know! Sincerely, Cassie Wiedeman

We only stayed one night at the hotel but enjoyed it. They have a really nice Bar and Grill off the lobby area. It's cosy and friendly! We had a huge suite with lots of room and Comfy beds. Property is a bit older but is extremely clean. Will stay here again.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed the Club as well as the hotel! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

This hotel was excellent. The staff was always friendly and informative. The room was always clean and the wifi worked perfectly. The restaurant in the hotel was very good with great service. The pool area was clean. The hotel is located close to most everything and the view was spectacular. I would definitely stay there again.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Barbie, Thank you so much for taking the time to give us this wonderful review and rating! I am so glad to see the staff did such a good job! I am also very happy to see you would stay with us again and hopeful we get the chance to see you again soon! If there is anything I can do to be of assistance in the future, please let me know! Sincerely, Cassie Wiedeman

The staff was excellent, very friendly and efficient. The meeting facility was clean and met all of our needs. My room was clean and spacious, with excellent amenities. The restaurant has a better than average menu and the food was good. My only complaint was they served a gluten meal when I ordered gluten-free out of necessity. After I pointed out the error, they were very quick to correct it.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Betty, Thank you for doing a review for us as well! I'm so glad the error was fixed and i'm glad you caught it! I hope we get the chance to see you again soon and if I can be of assistance in the future, please let me know! Sincerely, Cassie Wiedeman

The rooms are very nice and updated. The conference was good - only negatives were the rooms were too cold and the chairs are very uncomfortable to sit on for long periods of time. The location is okay but a little tricky to get in and out of due to the way the roads are.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, I want to thank you for taking the time to give us a review! I'm glad to see you enjoyed the rooms. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I'm sorry to see the rooms were cold and the chairs were uncomfortable. Your satisfaction is important to us and we will be using the feedback you provided to offer a better experience in the future. If there is anything I can be of assistance with, please let me know! Sincerely, Cassie Wiedeman

We have had to stay with these folks because of the hospital in Bozeman. We had surgery early the next day and stayed the day before. the Inn gave us a break in price due to the hospital stay. All areas of comfort are addressed by the staff before you get there via an online survey of needs and desires. The rooms were clean and comfortable. Parking was provided near the room. The Inn is in a convenient location. Restaurants are near and one is in the Inn itself. Stores are within walking distance (Walmart is across the street). Down town Bozeman is very near and there is a plethora of restaurants there. The Inn is pet friendly and there are places nearby that you can walk your pet. Please be sure to pick up after them. The rooms did not have any previous pet odor to them. Staff is very friendly and accommodating. Good place to stay.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Marc, Thank you so much for taking the time to give us this wonderful review! I am so glad to see the staff has done such a good job and that you have enjoyed our facilities! I hope we get the opportunity to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Good hotel close to the University with an easy drive to get there. It is pet friendly which is something we are always looking for. Staff was friendly and there are sever young folks who attend the university and are willing to talk about their experiences there. Did not like the lack of a continental breakfast which really helps us with our morning schedule. The restaurant b-fast was OK and you get a 20% off coupon for 1-2 guests. A bit slow in getting us our food which made us late. We had not eaten there prior so did not know that it was slow. Over all it was a good stay.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Lisa, Oh behalf of our entire team, I would like to apologize for not exceeding your expectations. We offer a full service restaurant in order to serve breakfast, lunch, and dinner and I'm very sorry to see it took so long. We rarely receive feedback such as this and we will use it to better train the staff for the future. Please let me know if there is anything I can be of assistance with. Sincerely, Cassie Wiedeman

We enjoyed staying here friendly staff , clean room , we choose a pool side room , Breakfast was very good we liked the casino friendly staff , location was perfect near the 7th Street exiit , all around great place to stay

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Linda, Thank you so much for taking the time to give us this awesome review! Your feedback is important to us and we use it to provide a better experience for you and future guests like you. I am so glad to see you enjoyed the staff, the location and the hotel! I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman Guest Services Manager

This came at the end of a wonderful tour of Yellowstone Park in winter. Very comfortable bedroom. Excellent final meal for our group in a private room, and good breakfast before we all dispersed. Free shuttle service to the airport was great convenience.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Josquine, Thank you so much for taking the time to give us this awesome review! I am so glad to see you enjoyed your time with us and the food was good! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Went to the GranTree for dinner and breakfast. Dinner was well done with a steak cooked just as ordered. The service was fantastic. Waitress was very helpful but not over bearing. We will return. Breakfast was a little slow but the restaurant was full. You could not ask for a better prepared breakfast. Great service with the coffee cup refilled generously. The chef made everyone at the breakfast table happy. You would be hard pressed to find better food.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Patrick, Thank you so much for taking the time to give us this awesome review on our restaurant! I am so glad to hear you enjoyed the food and service! I hope we get the opportunity to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

My wife and I stayed at the Gran Tree Inn on our way to and from Yellowstone National Park. The staff was pleasant and helpful and the rooms were clean and quiet. The hotel's restaurant is outstanding: we ate there for breakfast, lunch, and dinner and always found the menu appealing, the food well-prepared, and the service prompt and courteous. When we encountered a delay getting home due to bad weather at our destination the hotel graciously extended our stay and provided free rides to downtown Bozeman where we enjoyed our unanticipated free day. We will stay here again when we return to Bozeman.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Bruce, Thank you so much for taking the time to give us this wonderful review! I am so glad to see you enjoyed the hotel and the restaurant was so satisfactory! I'm sorry to hear about your delay in getting home but I am glad we were able to accommodate you! I hope we get the opportunity to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

As a frequent business traveler, staying at a comfortable motel is extremely important to me. The staff here is second to none- always friendly, helpful, and eager to assist when the need arises. With a nice business center, restaurant, and clean comfortable rooms- it doesn't make sense to stay anywhere else!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you very much for taking the time to give us this awesome review! I am so happy to see you enjoyed your time with us and the staff did such a good job! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Outstanding service and smiling personel makes this a nice place to go back to. When we asked to be moved to a different room to get a less noisy one, it was offered easily and even trying their best to be sure to have the best solution out of the available rooms.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review! I am so glad to see the staff was able to quickly move you when you were in a room that was too noisy! I hope we get the chance to see you again soon! If there is anything I can help with in the future, please let me know! Sincerely, Cassie Wiedeman

Love the convenience to the Interstate and the College. Not right downtown but close enough to not miss out on Bozeman's lively night scene. Great place to stay when you're in Town for the Kid's College events. Dining on-site makes evenings with family and friends much easier. One of my favorite Montana Conference locations. There is a lot to love in a property that keeps the solid Montana tradition of family value and hospitality close.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! We strive every day to provide the best possible customer service we can and it is comments like yours that make our jobs so much fun! I am so glad to see you enjoyed the convenience of our location as well! I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

I have attended countless conferences at the GranTree, and my recent planning/hosting experience with them was exceptional. Seamless, easy process from booking to planning to execution. Friendly, competent staff from setup to catering to AV. They really went above and beyond to make sure all of our needs were met. Looking forward to my next opportunity to plan an event with them!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I will be sure to share your comments with the staff! I am so glad to hear things went so smoothly! If there is anything I can be of assistance with in the future, please don't hesitate to contact me directly at (406)587-5261. Sincerely, Cassie Wiedeman

Great staff, great room. Loved having restaurant there. Would definitely stay here again. Joined the rewards program, seems to be a good thing. Front desk staff was excellent. Clean and comfortable, all you need for a good stay.

Heater and fridge are so noisy you have to stop them to sleep. Neighbors can be heard from your room as well. Some rooms are directly on the parking place and should be avoided. Looby very noisy as well due to the restaurant. Helpful staff

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you for taking the time to give us a review. I am very sorry to hear the room was so noisy and was hoping you could let me know what room you were in so that we can make sure to fix any problems that may be occurring. We definitely have some room options that are a lot less noisy than others and I apologize that you did not receive one. I hope we get the opportunity to see you again so we may redeem ourselves! I am glad to see that the staff was helpful. If there is anything I can be of assistance with in the future, please don't hesitate to contact me directly at (406)587-5261. Sincerely, Cassie Wiedeman

This place is a great stay with well-behaved dogs because of the reasonable pet fee and the fact there is an enclosed courtyard in which to let the dogs run and do their business. They even provide pick up bags and a trash can. Also the rooms are nice, beds are comfortable, there are microwaves and refrigerators and great wi-fi access.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this nice review! I am so glad to see you enjoyed our pet friendly establishment as well as the rooms! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

We enjoyed our one night's stay at this hotel which is located on a main street into town and just off I-90. It was quiet, updated, had free parking, had a great rate, and had a great breakfast that was not free. The restaurant service was quick, the food traditional and tasty, and the parking free and right outside of the room. The hotel has more than one story and is accessible to the handicapped. The people were friendly, and helpful guiding our stay in Bozeman. We would return anytime we get the opportunity.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Robert, I want to thank you for taking the time to give us this wonderful review! I am so glad to see you enjoyed your time in the hotel and enjoyed the restaurant! I hope we get the opportunity to see you again soon and am so happy to see that you would return if given that chance! If there is anything I can do to be of assistance in the future, please let me know! Sincerely, Cassie Wiedeman

Stayed at the BW and we were invited to a ducks unlimited conference at the hotel. Hotel staff was great, service very good. Rooms where clean and quiet. Breakfast was very good but service slow at the restaurant, Parking lot was clean and plenty of space available. Front desk staff were very friendly and efficient.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Frank, Thank you for taking the time to give us a review! I am glad to see the service was good. I apologize for the slow service in the restaurant as this isn't typical for us. I hope you will give us another chance to provide you with a superior customer service experience. If there is anything I can do to be of assistance, please let me know! Sincerely, Cassie Wiedeman

I stopped here last minute due to weather and was warmly welcomed. The staff is so friendly and helpful! The room was comfortable and the restaurant is amazing, I recommend the California Benedict for breakfast. Will definitely stay here again :-)

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Linda, Thank you so much for taking the time to give us a review! I am so glad to hear the staff did such a good job during your time with us! I am also glad to see you enjoyed your room and the restaurant! I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

The location is perfect for getting to all parts of Bozeman easily. The staff is cheerful and eager to help in any way possible. Rooms are clean, beds are comfortable and the WiFi is reliable, not to mention easy to sign into. It only takes one step to sign in. It was also very convenient to have a restaurant/lounge and a coffee shop right in the building. Really no need to go anywhere else. Excellent facility for a conference.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Cory, Thank you so much for taking the time to give us this wonderful review! I am so glad to see you enjoyed the staff and our facility! I hope we get the opportunity to see you again soon! If there is anything I can be of assistance with in the future, please do not hesitate to ask. Sincerely, Cassie Wiedeman

I stayed at this property because I was leading a seminar the next day (at the property). The two gals at the front desk, who checked me in, were extremely helpful. They were confident, responsive, and helped me find a fax I was expecting. I had several questions for them upon arrival and they were patient with me. ;-) The next day I received amazing service from two of the banquet staff: Austin and Matt. Our event is what hotels ofter refer to as "water party". Room rental with no f&b. As a result I feel like we get overlooked at a lot of hotels. But not here!!! I sincerely appreciate Austin giving me a warm and sincere welcome when I arrived at the meeting room in the morning. I hosted the same event at two other hotels that week, receiving little to no service. Austin was a breath of fresh air. I also received great service in the restaurant for breakfast. The server was attentive, the food was great, and they helped me get in and out quickly.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this wonderful review! I am so glad to see the service was so great during your time with us! We strive each day to provide the absolute best possible customer service and receiving feedback such as this makes our days! I will be sure to share your comments with the entire staff! I hope we get the chance to see you again soon! If there is anything I can be of assistance with in the future, please don't hesitate to ask! Sincerely, Cassie Wiedeman

A very decent hotel, well equipped spacious rooms. Extremely helpful, warm and cheerful staff. Close to city center and not very far from airport. Hotel has a nice restaurant. Very good WiFi facility.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to write us this wonderful review! I am so glad to hear you enjoyed your time with us as well as our staff! I hope we get the chance to see you again soon! If there is anything I can do to be of assistance in the future, please let me know! Sincerely, Cassie Wiedeman

Sales people were dishonest, lacking character and couth. Food was average, nothing special. Rooms were okay. Meeting rooms and common spec was dirty and smelled of a strange odor. Staff overall were not friendly like I was told, disappointed in the dishonesty.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, I am extremely shocked to see a review like this. We have also been having an issue with a former employee posting fake reviews online about us. We never, ever receive feedback such as this about our sales office or other staff. Every conference we have had recently, our clients have left extremely happy and have provided us with the highest of praise. We have not heard any negative feedback that even remotely sounds like this review. If you did attend a conference here and this was the impression you were given, I am extremely sorry. If you are an actual client of ours, Carl Solvie, our owner or myself would love to hear from you at (406)587-5261. Sincerely, Cassie Wiedeman

The room was great, the front desk people were great to work with. There were multiple front desk clerks taking care of a lot of people checking in. They all did a fantastic job. the room was very clean and up to date.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! We appreciate your business and your feedback is very important to us. I am so glad to hear you enjoyed the front desk staff as well as the room! I hope we get the chance to see you again soon. If there is anything I can be of assistance with in the future, please do not hesitate to ask. Sincerely, Cassie Wiedeman

We had a wonderful stay. The staff was helpful, room was clean and quiet. The restaurant, on site, is very good. The pool was enjoyed. We used the shuttle twice, once to the Museum of the Rockies and once to the airport. The airport shuttle was at 3:45 a.m.!! The drivers were courteous and we never had to wait. Thanks so much!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Laura, Thank you so much for taking the time to give us this awesome review! I am so glad to hear the staff did such a good job and that you enjoyed your time with us! I hope we get the chance to see you again soon and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman Guest Services Manager

I just stayed here for a wedding and not only were all the staff so helpful in all our needs during the event, I had the best sleep of my life. The beds were so comfortable. The food at the wedding as well as the Club was amazing. I would recommend this to anyone looking to do an event or just a over night stay. Very pleased!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello Melissa, Thank you for taking the time to leave us a review! I am so glad to see you enjoyed your time with us and that the staff did a great job! If there is anything I can do to be of assistance in the future, please do not hesitate to ask! Sincerely, Cassie Wiedeman

The restaurant wouldn't let us use a menu for room service! Horribly rude staff. The pool was so dirty it had clumps of hair floating in it and visable dirt on the bottom, no towels were available. There was trash outside the entrances and broken fixtures in our room. Very poor maintanence.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Dear Sarah, On behalf of our entire team, I would like to apologize again for not exceeding your expectations. The menus being outdated should have been handled in a much different way. Our pool is checked for cleanliness around the clock, so I am very surprised to see it was in such bad shape. We appreciate your taking the time to provide us with your feedback and will use it to make improvements for the future. If there is anything else Carl or myself can do for you in the future, please do not hesitate to ask. Thank you, Cassie Wiedeman

This hotel has the most friendly staff! The restaurant is great! The workout room on top of Arby's is ok. The casino is small, but fun and service is amazing! The rooms are clean and comfortable, I love the towel decoration! Walmart is across the street, and downtown is just over a two mile walk. Ski hill is just a ten minute drive!

We booked the Best Western Gran Tree Inn for quick overnight stay. It was affordable and easy to find. We enjoyed dinner in their onsite restaurant. The room was clean and comfortable. Bathrooms were a little dated. Not a maker or breaker.

On arrival we find a very friendly staff compliment, helpful and assisting. We enjoyed our overnight stay and will stay again when passing through town. The room was clean, fresh and we received a little gift in our room. Breakfast was offered at a discount to us. We received free waters for the room.

Checked in at the last minute because the weather turned too nasty to drive home. We were thankful that a room was available with short notice, close to the holiday. What I especially liked was that the HVAC system was so QUIET! We have stayed at other properties where the fan would jolt us awake every time it kicked on.

We spent three nights here and found it to be a really convenient spot. Easy access to Oak, Main, 7th and 19th - which are the big vehicle movers in Bozeman. Access on and off 7th is kind of busy, but always seemed to get in and out okay. Restaurant/lounge is really good - great food, reasonable prices and very accommodating staff. Also an adjacent C-store/gas station - so you don't have to drive if you need snacks or a beverage. This will be out go-to stay in Bozeman in the future.

The shuttle service to and from the airport was top notch. the staff was helpful and knowledgable about the local area. The Shuttle service took us to and from downtown whenever we wanted. Which we were out and about on the day of check-out, they were kind enough to take our bags out of the room and begin the checkout process while we weren't even there. I feel like if there is anything you need, just call the front desk and they will go out of their way to make you happy.

Attending meeting. A tall chick, Lori or Lauren, was rude to my coworker. She accepted no responsibility for the meeting mix ups. SHe tried to blame someone else which is so unprofessional and inexcusable.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, On behalf of our entire team, I would like to apologize for your experience with us. I am extremely shocked to hear of your experience with Lauren as we have never received any feedback like this before. I am wondering if you could give me, or Melissa Kostelecky, our Director of Sales a call at the hotel at (406)587-5261 so that we may have an opportunity to learn a little more about this situation. If there is anything I can be of assistance with in the future, please let me know. Sincerely, Cassie Wiedeman

5 Star hotel, centrally located in Bozeman, MT. Fabulous service from everyone; the check-in at reception to the Bar/restaurant! Clean and comfortable rooms. Would stay again and recommend! The entire staff seemed to delight in making my stay a good one. No request was taken lightly - they really worked hard to make the class and our leisure time pleasant and enjoyable.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Calista, Thank you so much for taking the time to write us this awesome review! I am so glad to see you enjoyed your time with us so much! I will be sure to share your comments with the staff! I hope we get the chance to see you again soon. If there is anything I can to be of assistance in the future, please let me know. Sincerely, Cassie Wiedeman

I really love this hotel! It is convenient to the interstate. The staff are extremely friendly and helpful and the hotel itself is very clean and comfortable. I prefer to stay here when I am in the area! Never a disappointment!

Cassie W, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us this awesome review! I am so glad to hear you love staying with us and I hope we get the opportunity to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie

Car broke, had to stop. Saw this hotel and just felt it was 'right'. My gut was correct. It had everything we needed without having to leave. Nice restaurant/lounge. The place was clean and comfortable. Beds were great. The boys had a pool to play in. Updated rooms and a comfy place to wait for tow truck after check out time. Thank you!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Lissa, Thank you so much for taking the time to give us this wonderful review! I am so glad to see you enjoyed our hotel so much and that it worked out well for your situation! Your feedback is very important to us and we appreciate your business. I hope we get the chance to see you again and if there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Relaxing evening at Best Western, Bozeman. We live in the area and often go to the Pub and Grill for their great burgers and drinks. This time we stayed overnight and had a good breakfast, too. Looking forward to staying again, leaving the car (free!) and using the airport shuttle service.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, Thank you so much for taking the time to give us a review! We appreciate your business and value your feedback. I am so glad to hear that you are a regular in our restaurant and enjoyed your stay in the hotel! I hope we get to see you again soon! If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

My wife and I love the Best Western Plus hotels. Best rewards program- hands down, as well as exceptional rooms with great amenities. With this stay they give you a discount coupon as they don't have the standard morning buffet. While a bit different from what we expected, the breakfast was legit! The hash browns were the best I've had anywhere. A great meal and they had a coffee shop stand so we didn't have to make another stop for our road caffeine. A great hotel- very clean, friendly staff and well maintained. Great job guys!

I would stay at one of these hotels all the time the hotel was clean and the people working were very understandable and curtious to you. I flew in and went to the wrong hotel but they were very caring and could accomodate me

This is right off I-90 in Bozeman, Montana and the property is in great shape with an attractive lobby area, a restaurant and lounge on property and good meeting facilities for business. The room and furniture were in good shape and quiet for a good nights sleep. Everything I'm looking for in a stay on the road.

I have stayed here before and stayed because of a seminar I attended. I wouldn't recommend it just because it is very big and even though Best Western bought it, it still needs renovation. The location is right off the interstate but with a gas station, Arby's and other hotels right on top of it, it is too cluttered to consider it relaxing. The fitness center has to be reached by crossing a parking lot and going up these stairs past the Arby's and gas station. Don't see why they can't do something better in their sprawling facility.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Albert, I am sorry to see that you did not enjoy your time with us. We do not typically receive feedback such as this and your satisfaction is important to us. Best Western doesn't own the facility but instead we are a member of Best Western, all Best Western's are independently owned. We are actually starting renovations in December of this year to bring as much as possible up to date! I hope we get the opportunity to show you these improvements after the renovations! I am sorry about the location of the fitness center, we don't have room in our building for one but the Conoco is a part of our business so instead of not having one we opted to put it there. If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

Very nice hotel. Staff was excellent. Lounge is the best anywhere. Food a tad over priced but was good. This is an older hotel, but well worth it just for the lounge alone. Price was good too. If your in the bozeman area, give it a try.

The first room was like a dungeon. Couldn't find the ice bucket turned out it was in the clothes closet. We asked to move, the staff was very accommodating. The room that we moved to was not user friendly. The bench for the luggage was in what was once a closet which was located in a very ackward location. The fitness center was outside of the motel above the Arby's restaurant. In the winter this could be an issue.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, I am very sorry to see the rooms were not satisfactory during your stay. We are actually upgrading all of our King suites this December which are the rooms you were in. I hope we get the opportunity to show you these improvements. I would love the chance to make things right with you if you could give myself or Carl Solvie a call at (406)587-5261. If there is anything I can be of assistance with in the future, please let me know! Sincerely, Cassie Wiedeman

This hotel has always been a wonderful experience when I stay. The rooms are clean and the staff is caring. Having the restaurant, lounge and casino on site is a bonus. When you are tired, you do not have to drive anywhere, everything is on site!

2nd time coming here, was as good as last year! Great room, great service, and the bar was full and fun. Bartenders were always there to see if we needed more drinks. Airport shuttle was a BIG plus! The catering and hosted bar for our 100+ people dinner was flawless. Great place for any large business/sales meeting, plenty of room and decent prices.

This is a very classy hotel. No complaints. All staff were excellent and very friendly. Our room was very clean and comfortable. The bed was great and we slept like a log. Housekeeping was perfect. We will return as we have stayed there many times. Bozeman has many choices of new modern big hotels but this is our favorite. Good job guys.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Larry, We really appreciate you taking the time for the review and thank you for the kind words. It is wonderful to hear from our customers and wonderful to read that you enjoyed our hotel. We look forward to your return and thank you for your business. Sincerely, Carl Solvie

Staff at front desk were rude and acted like I was an imposition. Way too pricey for the outdated, smelly rooms! I asked about discounts for my friends but was told that was the best price she could offer. No help from other staff. self important was attitude of some tall blonde who was quite arrogant. NO breakfast either!!

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Aaron, Thank you for bringing these issues to my attention. I am very sorry and shocked to see how the front desk staff made you feel. I can assure you this is well below the standards I hold my staff to. We never get feedback such as this and I am hoping you could give me a call at the hotel so that I may have an opportunity to make things right with you! You can reach me at (406)587-5261 or my email is guestservices@bwgrantreeinn.com. Sincerely, Cassie

We went to the bar after the game and were hard pressed to get the bartenders attention although it wasn't that busy not only did she not acknowledge our presence (4 gals) she waited on the men that came up after us. Huge pet peeve of mine and really makes me not want to come back. The next morning we decided to try the bar again for breakfast, we had a 15 minute wait so decided to go to the bar for a drink, same exact girl from the night before and exact response, which was not acknowledging us. Once we were seating we had a wonderful waiter and a great meal but poor bar service.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Shannon, I am very sorry to hear of your experience in our restaurant as we never get feedback like this! I have shared your comments with the restaurant manager so that this does not happen again to you or guests like you. If there is anything we can do to make things right with you, please give me a call at (406)587-5261. I am so glad to hear that your server did a good job! Sincerely, Cassie Wiedeman

We often stay at BWs and expected more from this at the price. Breakfast was not included, which was a surprise. We would not have booked this hotel had we known. Another negative for me was that the fitness center was not attached to the hotel, rather in a separate building above a store across the parking lot. With the temperatures barely above freezing in the evening, it wasn't fun to go over there and back. Plus it wasn't an especially attractive place to be. I would not have felt comfortable there without my husband. We would not use this hotel again - something I rarely say about a BW.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hi Brigitte, I am very sorry to see you did not enjoy your stay with us. We are actually located in Bozeman but from your review, I know you are referring to our fitness center being located across our parking lot. I can assure you that we have cameras everywhere in order to make sure our guests using this area are safe! There are also employees working 24 hours a day downstairs in the Conoco, which is a part of our business. As for breakfast, we chose to have a full service restaurant with breakfast cooked to order. It is extremely popular with our guests and with Bozeman locals and I am sorry to see it was not satisfactory for you. If there is anything I can do to make this a better experience for you, please give me a call at (406)587-5261. Sincerely, Cassie Wiedeman

I have frequently stayed at this establishment over the course of four years and although the lodging is a little over priced it is of the highest quality in this price range but that is not the reason I return. The club tavern but more importantly, Chandra. There is only one way to describe the efficiency and grace in which she handles her duties as a purveyor of cuisine and libation. The mating dance of the greater north american sage grouse. She approaches her duties with the same aggressive behavior as the grouse in rut but with gentle subtleties that it takes to win a mate ( the customer). As long as Chandra is winning over the cardio-vascular systems of both local and foreign bodies alike I shall return to spend my earnings.

are over all stay was good, how ever we felt the price was high and we would have stayed another night had it been less. we continued our journey closer to our next destination a day early. the gal on check out was very helpful in answering our questions before we departed

Checked in, front desk Clerk was unfriendly and rude. No breakfast, hallways stunk and were dark. Price was outrageous for a Best Western it was priced like a luxury property but accommodations were more like Super 8.

GranTree, Guest Relations Manager at Best Western Plus GranTree Inn, responded to this review
Hello, I am very sorry to see your experience with us was not a good one. I am hoping you could give me a call at (406)587-5261 at your earliest convenience, so I may have the opportunity to make things right with you. Sincerely, Cassie Wiedeman Guest Services Manager

The Gran Tree Inn is always a great place to stay. The staff is friendly, courteous and helpful, the restaurant has a great variety of drinks and food. The rooms are clean and comfortable and it is in a great location. Close to anything and everything. You will not be disappointed with the Gran Tree Inn.

Even though this is an older two story property it is kept up pretty well and has everything you could want in one spot. The hallways to the rooms were old looking but the room were bright and clean with excellent lighting, especially in the vanity area, The beds were comfortable and it was surprisingly quiet. Once you get settled in your room, then head on down to the lively bar and restaurant. The food is very good (and lots of it!) and they have nightly specials. Attached to the bar is a little casino room with slots. They actually do pay out too! Afterwards you can go to the large pool and hot tub to chill out. There is a free hotel shuttle to and from the Bozeman airport and the shuttle will also take you downtown. Everyone there way out of their way to make sure we had a great time. Now, just remember that this hotel only has one set of elevators and this is a huge rambling hotel. The lower the room number, the closer to the elevator; be sure to check before you get the long walk when you turn left and the numbers jump up to the 260's and then start going back down again! It was a great stay and we had a good breakfast (huge portions) before heading on to Yellowstone.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, Thank you for taking the time with this review we sure appreciate the feedback. We are very happy to read that you enjoyed your stay with us and that you tried and enjoyed our restaurant (Club Tavern and Grill). We did renovate our corridors 3 years ago, we will continue to work on this to make it more evident, again appreciate the feedback. So glad you enjoyed the hotel and staff and look forward to your return and thank you for staying with us. Sincerely, Carl Solvie

We have stayed many nights over the years at the BW Grantree Inn and have found it to be comfortable, reliable. Friendly staff at the desk, helpful. Solid customer service and have made excellent restaurant recommendations. The on site restaurant and bar is also very good. Very clean rooms, comfortable beds, great location near downtown Bozeman, the freeway and any shopping you may need to do. We will be back!

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Guest, We really appreciate you taking the time for the review and thank you for the kind words. It is wonderful to read you enjoyed your stay at the GranTree. We greatly appreciate your business and hope to see you again. Sincerely, Carl Solvie

Decent hotel, horrible customer service. Booked the hotel over 4 months ago for a military rate of $95 + tax per night. I self check out and come to find out they claim I booked the hotel for $165 + tax per night and that was the supposed standard military rate. I disagreed and pled my case and even tried logging into my rewards account to view my reservation which conveniently said details for this reservation are not available. Will never be staying at this place again I can understand some things but saying I booked a room for more than I know I booked it for and charging me $140+ more is unacceptable.

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Jared, Thank you for your feedback concerning your recent stay with us. I am very sorry to read of the problem concerning your rate. Obviously, the error regarding your rate has greatly diminished your entire stay with us; I certainly understand your frustration. I see my front desk manager has reached out to you via email and I have personally reached out via your phone number. We look forward in remedying this error. Again, thank you for the feedback and hope to hear from you. Sincerely, Carl Solvie

Facilities were nice, room was clean and comfortable, the staff was very friendly..... except the front desk. On checking out they charged a higher rate than the room was reserved at, without a good explanation and not so much as a thank you. It left a sour taste.

Very clean room; Great customer service with all departments. Good location just off the freeway. Nice, well kept grounds & hotel. Easy location to get to areas of shopping and places of interest. We were there for a required business conference & the breaks were always supplied with coffee, water, treats. The last night of the conference we had a buffet which was very well prepared. Our dining area was set up nicely as well as the drink area & the staff was great !! We wives made American Heroes quilt tops while our husbands were in day long meetings & the staff was great in setting up our sewing room and being sure we had plenty of water & anything else we may have needed. We would definately recommend this hotel to anyone.

very good hotel, the restaurant has good food. hotel and restaurant staff are friendly, rooms are comfortable. I stay here for business as often as possible. FYI: Bozeman has many activities associated with the university so book early because you will not be able to find a room anywhere!

GranTree, Owner at Best Western Plus GranTree Inn, responded to this review
Dear Rossana, We sure appreciate you taking the time for the review. Thank you for the kind words, it is always wonderful to hear from guests that have enjoyed their stay with us. Glad to read you enjoyed our restaurant as well. Be sure to call us directly if unable to book on line. We look forward to your next visit and thank you for the business. Sincerely, Carl solvie