SureStay Hotel by Best Western Bowling Green North, Bowling Green

This little place doesn't seem much from outside. But it is always so quiet and comfortable. The Rooms are good, they are clean and comfortable and allow your pet. So helpful and willing to do what they can to assist you. It's a great family hotel.

Victor Patel, General Manager at SureStay Hotel By Best Western Bowling Green North, responded to this review
Dear rickJ6207DP, It really is marvelous to hear how much you enjoyed the service and personal attention of the staff. I wish to assure you that your kind comments will be passed on. I am very happy indeed to hear your visit was a memorable and happy one and what a pleasure to read that you loved everything about your experience with us, from our great location to the comfortable rooms. Thank you once again for your review and we look forward to warmly welcoming you both again to SureStay Hotel by Best Western in Bowling Green North in the future. Please feel free to let us know, in the meantime, if we can be of any assistance. Regards, Victor P., GM

The rooms were very nice and accommodating. The breakfast was average. The price was slightly high for an average continental breakfast. The staff was pleasant enough. Overall a positive experience and stay.

Victor Patel, General Manager at SureStay Hotel By Best Western Bowling Green North, responded to this review
Dear 5kcoach, Thank you for being so descriptive about your recent stay. And thank you for highlighting the different aspects that make our hotel a favorite choice. I admit I find our breakfast incredible, with its quality and variety, catering to all tastes and dietary requirements. I'm delighted that our team members truly embodied everything our hotel values, a truly welcoming presence that helps make each guest feel cherished. We won't miss sharing your kind words with our staff and thank them for looking after you so well and showing you the true "SureStay Hotel Bowling Green North hospitality"! We welcome you back in the near future, for another seamless experience! Regards, Victor P., GM

Musty moldy smell in the room with attempt to cover it with overpowering Febreeze room spray. Sticky carpet, bed sheets, tacky bathroom floor. Dust covered exhaust fan, room was filthy. Continental breakfast was a complete joke of stale white bread, generic breakfast flakes and watered down coffee and orange juice.

Victor Patel, General Manager at SureStay Hotel By Best Western Bowling Green North, responded to this review
Dear duffeytess, Thank you for taking the time to share your comments with us regarding your recent stay at SureStay by Best Western Bowling Green North. We were disappointed to learn that on this occasion we failed to meet your expectations regarding the service received. Please be assured that each and every guest is of the utmost importance to us and we apologize that you felt let down. We recognize that by encouraging such feedback we can address any inconsistencies and ensure that excellent levels of service are reached and maintained overall. Furthermore, your comments regarding breakfast have been shared with the appropriate colleagues and some training will take place to ensure these kinds of errors are not made again. Thank you again for sharing your observations, we hope to have the opportunity to welcome you back to our SureStay Hotel soon where we feel sure you will find our services much more improved. Regards, Victor P., GM

The good: The room seemed reasonably clean without objectional odors. The small refrigerator was fine. There were the expected complementary items and adequate towels, etc. The ice machine was convenient. The bad: The bathtub and wash sink drains were slow. Such that when I took a shower, the tub filled some as I showered. Almost none of the electrical outlets were working. I had to charge my phone with the GFI one by the sink.

Victor Patel, General Manager at SureStay Hotel By Best Western Bowling Green North, responded to this review
Dear Dale H, Thank you so much for recognizing the fantastic housekeeping service during your visit with us. We do pride ourselves on going above and beyond for our esteemed guests to ensure they are always well taken care of! We truly appreciate the open and honest feedback as we can only learn and grow from this review and it seems we fell short of your expectations on a few aspects. We certainly want you to feel that you receive excellent value for the price paid therefore maintenance has been notified and immediate action has been taken to ensure the gaps in our service will not be repeated. Furthermore, we never want our guests to be inconvenienced by technological snags and I'm so sorry you ran into these challenges with the outlets. Your feedback is valuable as it helps us to continue to refine our offering further and create lasting satisfaction. Again, thank you for your patronage. Our hotel is a favorite and I hope you'll be back for a visit. We hope it will be some time soon. Please know we look forward to having you back as our guest! Regards, Victor P., GM

This is a newly remodeled hotel. The room was very comfortable. Nice beds, shower, towels, and TV. There are plenty of outlets for your phone. The breakfast was minimal, but fortunately we don't eat much. There was cereal and toast. My husband had to ask for more coffee since it had run out quite early in the am. The main problem with our room was that the rug was wet near the air conditioner. As I checked out I informed the young man at the desk. I would stay there again if that issue was fixed.

Victor Patel, General Manager at SureStay Hotel By Best Western Bowling Green North, responded to this review
Dear 614pattyw, Thank you for taking the time to review your recent experience! It is so great to see how impressed you were with our hotel, our rooms, and most importantly, the helpful and courteous service provided by our colleagues. We will certainly pass on your gratitude to all our team members and thank them for looking after you during your time in residence with us. We were however disappointed and sorry to hear about the challenges you experienced with our breakfast service and the leaky HVAC unit. We would like to apologize for the inconvenience, and assure you that this is not a true representation of the level of service we pride ourselves with at SureStay by Best Western Bowling Green North. Rest assured that we have addressed your feedback with the relevant teams accordingly, ensuring a proper investigation and follow up are conducted and action is taken. Thank you again for your feedback and we do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit. Regards, Victor P., GM

We stopped for gas and everyone was tired, so we decided to stop for the night. Found this hotel right across the street for $100. It looked ok and decided to stay. This was one of the nicer renovated older hotels we have ever stayed in. It was clean and quite. The staff were very friendly. Couldn't ask for anything else for the price. The only thing that kept me from giving a 5 star rating was the breakfast. We were there a little after breakfast started and all we saw was cereal and orange juice so we went across the street for breakfast.

Victor Patel, General Manager at SureStay Hotel By Best Western Bowling Green North, responded to this review
Dear B568OWSstevef, I was very happy to receive your review regarding your stay with us at SureStay Hotel by Best Western Bowling Green North. It sounds like you had an exceptional time here and enjoyed everything the hotel had to offer. Its convenient location is a definite plus. I do want to apologize for those disappointments with the breakfast quality. We've taken note. I do hope that we have another chance to show you a true SureStay Hotel Bowling Green experience, where we not only provide a great location, amenities, and service from the moment you walk into our hotel to the memories you take with you. We welcome any further comments or thoughts you have and thank you for choosing us. Regards, Victor P., GM

SureStay hotels are hotels that were a previous name and have been taken over by SureStay. The outside of the hotel is not much to look at, but the lobby and rooms have been remodeled and updated. Rooms are large, clean, quiet, and a great value for the price paid. Staff was great at check in.

Victor Patel, General Manager at SureStay Hotel By Best Western Bowling Green North, responded to this review
Dear sdcallerco, Thank you for choosing our SureStay Hotel by Best Western Bowling Green North! We feel like the star student and appreciate you awarding us such high scores. It was a delight to showcase our newly renovated hotel and what we feel is the most genuine hospitality team in the city of Bowling Green, and we're elated to read that your experience is one that will be remembered. It was a pleasure to host you and we hope to welcome you for another visit one day soon. Kind regards, Victor P., GM

Had a nice stay. Easy access from interstate. Close to several restaurants. Wish the breakfast area was kept better stocked during breakfast hours. Room was clean. Bed was comfortable. Staff was pleasant.

Victor Patel, General Manager at SureStay Hotel By Best Western Bowling Green North, responded to this review
Dear Sheryl M, We are so happy you enjoyed your SureStay by Best Western experience, especially the warm welcome from the team. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you and we hope you will have another opportunity, in the near future, to come back and stay in our hotel with such a convenient location with great sightseeing and dining possibilities. Please feel free to let us know, in the meantime, if we can be of any assistance. Thank you for choosing us! Warm regards, Victor P., GM

I enjoyed staying at this property but you have to get to breakfast early or they will run out of items and not have the ability to replace them. When I was there, they had run out of breads and fruit, and if you wanted to eat, all that was left was sweet cereal

Victor Patel, General Manager at SureStay Hotel By Best Western Bowling Green North, responded to this review
Dear tomkate1968, Thank you for choosing our SureStay by Best Western Bowling Green North. It is regrettable that your time spent with us did not meet your expectations and that you had to experience this isolated incident. We do offer a tasty and complimentary breakfast and I am dismayed that we were unable to provide you that service on that morning. One of the main purposes of online reviews is to highlight areas for enhancement and your feedback allows us to make proper improvements for the future. I am certainly pleased that you enjoyed your stay and had an excellent experience otherwise. Thank you again, and I look forward to welcoming you back when a future opportunity arises. Best, Victor P., GM

Nice clean hotel with sweet staff. Breakfast was simple (mostly carbs), but the place was clean and well stocked. Had some damage still from the tornadoes in December, but everything was being repaired. Conveniently across from the corvette museum.

Victor Patel, General Manager at SureStay Hotel By Best Western Bowling Green North, responded to this review
Dear GreeBean2828, Thank you very much for taking the time to review your recent stay at our SureStay Hotel by Best Western Bowling Green North! As you discovered, our colleagues are passionate about creating perfect experiences and we are thrilled to find that they did just that. Your kind words noting their gracious hospitality have been shared and celebrated with them. It's great that our proximity to the exciting sights of Bowling Green afforded you a respite and your patience with the effects of the tornado. On behalf of all of us, we too are looking forward to your next visit and to spoiling you again. We invite you to let us know if we can assist in confirming your plans. Until then! Kind regards, Victor P., GM

the price we got for a week could not be matched by others in the area. The room was clean and we were provided with towels, tissues, coffee, etc, when we requested since we prefer our room not be serviced. Very nice! However we had to wait for coffee to made each morning. The prepackaged breakfast items looked old and the loose bread stale. The breakfast area appeared to never be cleaned. The front desk was very cooperative but again limited. The parking area concerned us because it looked as if the car parked next to us had someone sleeping in it overnight and their car alarm went off many times. They claim to offer a free laundry but it was locked. Most annoying was each night we were locked out of our room and had to go to the office to get our key renewed.

Victor Patel, General Manager at SureStay Hotel By Best Western Bowling Green North, responded to this review
Hello ManyConferences, Thank you for your review and rating! You've brought up so many important points, both ups, and downs from your trip, and we truly appreciate your observations. First, it's wonderful to see that you appreciated the tireless work our our SureStay by Best Western housekeepers and that we efficiently accommodated your requests so that noone entered your room during your stay. We hold ourselves to extremely high standards, so we sincerely apologize that there were aspects of your experience that were underwhelming. We apologize for the oversights. We hope to have the pleasure of welcoming you back again so that we may have another chance to provide you with the flawless and meaningful stay you deserve. Kind regards, Victor P., GM

We was on the road for eight hours. I found this place on the internet and we always stayed at Best Western when possible and made reservations the night before. After a drive like that we checked in and asked where is a good place to eat, they give us a sheet of place to eat. You had to drive 6 mile on way to find a nice place. Got back and went to get ice, there was none, the unit was broken and there is only one machine! Went back out to get ice! The breakfast menu is A apple and oatmeal ! I never stayed at a motel with this type of food. There was always eggs, sausage etc! Not here!

Jamie Hansen, Owner at SureStay Hotel By Best Western Bowling Green North, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Love this place. Very clean and quiet. Great location to stores and restaurants. Would stay here again. Would take family with us also. Bed very comfortable. Room spacious for our needs. Really enjoyed our stay.

Victor Patel, General Manager at SureStay Hotel By Best Western Bowling Green North, responded to this review
Dear terryjo101406, Thank you for taking the time to leave us such a beautiful review. We are pleased to hear about how much you enjoyed your room and our facilities. We pride ourselves on being the most hospitable hotel in Bowling Green and we are always looking for every way we can take care of our guests. Our team is our best asset, with their commitment to providing caring, thoughtful, and informed service. We will certainly let the team know how much you appreciated their assistance – that will make their day! Warm regards, Victor P., GM

Our stay at this SureStay Hotel was a "spur of the moment" decision during our 2021 Thanksgiving travel and was our first stay at a SureStay Hotel. The hotel is convenient to I-65, and our room was clean and well-maintained. The only "amenity" that we used was the internet, and that service worked well. The front desk staff was pleasant and helpful. Our only "complaint" is that we apparently did not receive an AARP discount, which we did not discover until after we had left the property.

Victor Patel, General Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear Gene, t really is marvelous to hear how much you enjoyed the service and personal attention. It will be my pleasure to pass on your kind compliments to all the colleagues who looked after you so well and helped to create many happy memories to treasure. I wish to assure you that your kind comments will be passed on. There's nothing quite like getting away for a special treat, to be pampered, to raise the spirit and recharge the batteries. Thank you for the great review. We look forward to warmly welcoming you again to our SureStay by Best Western in the future. Please feel free to let us know, in the meantime, if we can be of any assistance. Warm regards, Victor P., GM

This was our second stay at this hotel. Great parking available if you're towing a trailer. Lots of green space around the hotel for my dog to walk in. Room was clean and neat. Good bed and slept well on it. Good shower and heat / air conditioning. Friendly and helpful staff. Give it a try when you're in the area.

Victor Patel, General Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear Marlene S., We couldn't be more delighted by your review and generous praise for our SureStay Hotel by Best Western Bowling Green North. Our staff is passionate about offering the special touches that truly make for a memorable stay, and they will be overjoyed to hear that you appreciated their efforts. We are very excited about the amenities of our property including our well-appointed guestrooms with great amenities, our spacious bathroom and great shower, our very memorable breakfast and the chance to relax in our outdoor spaces. We hope to have you stay with us again so we can leave you with another memorable experience Thank you for taking the time to share your lovely comments and five-star rating. We look forward to having you back for a delightful and impeccable stay! Best, Victor P., GM

Friendly, helpful staff, right off the interstate. Across the street from the corvette museum and within walking distance of fast food restaurants. An easy 5-10 minute drive to downtown. 25 minutes to Mammoth Cave. Our room was clean and appeared to have been remodeled recently. Mini fridge, microwave, and coffee pot in the room. We were towing a 20 ft trailer. There was a large, well lit parking lot behind the hotel that easily accommodated our truck and trailer. Great deal for a budget hotel. We would definitely stay again.

Victor Patel, General Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear Patrick_Appleton, Thank you for taking the time to review your stay. The convenience of our location cannot be beaten. I am thrilled that your guest room was beautifully maintained and the rate perfectly suited your budget. The kind ratings of your stay, our facilities, and our service have left us all humbled and we would like to personally thank you for your acknowledgment. We are happy that our front desk staff delivered on our promise to be friendly and caring. We will anticipate your next visit! All the best, Victor P., GM

Got to rpom late. After getting settled. We noticed ghese stains everywhere. Handprints all over headboard. Havent even made it to bathroom yet. Ice maker not working plus, no breakfast as advertised. Horrible.

Victor Patel, General Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear JeffH2494, We regret that your visit to our beautiful SureStay Hotel by Best Western failed to make a better impression. We extend our sincere apologies for the details missed in the servicing of your room. This is certainly not typical of our housekeeping team who takes great pride in ensuring our guest rooms are perfectly detailed to greet each of our arriving guests. Further, a heightened sense of service with meticulous attention to detail is our focus throughout all guest interactions, and so I am dismayed that we did not deliver on this occasion. I have shared your concerns with our team, and we have taken proper action to ensure that this housekeeping lapse will never be repeated and that each guest experiences the exceptional hospitality for which we are known. We regret that you had to endure this isolated incident. Had we been notified, we would have changed your room. I do apologize for the malfunctioning ice maker. We place very high importance on resolving these matters quickly and successfully as you hopefully discovered. Kind regards, Victor P., GM

Great location, very close to the National Corvette Museum and right off the highway. Friendly staff, clean rooms, comfortable beds. All around a great value. Stayed here on my way driving to Memphis and liked it enough to book a room for the return trip.

Victor Patel, General Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear harrychinn2021, Now, this is a superb review to read! Thank you for taking the time to share your appreciation of your stay at our SureStay Hotel by Best Western Bowling Green North. I am so pleased that you thoroughly enjoyed your stay experience with us! We certainly could not ask for a better endorsement. You highlighted all the personal touches implemented to ensure a great experience - indeed nothing is too much for us and I am thrilled you could experience this quality service first hand. We eagerly await another opportunity to host you again in the coming months. Kind regards, Victor P., GM

Right off the highway and located near some fast food. Only about 10 minutes into Bowling Green. Clean room, a/c works great, safe environment and quiet. Would stay here again as the 2 nights we needed worked out great for our location of destination. Comfortable beds and plenty of pillows & towels.

Victor Patel, General Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear HS-Susan, Many thanks for your review. It sounds as though you very much enjoyed your visit to our SureStay Hotel by Best Western Bowling Green North. We thank you for your patronage. We are happy to know that you enjoyed so many aspects of our hotel during your stay. We pride ourselves on the culture we have established and the ability of our team members to create the most sustainable, beautiful, and inspiring hotel experience. We strive to be a truly welcoming presence that helps make each guest feel cherished. Our hotel is a great base at which to relax before embarking on the day's activities. Please come back soon so you may enjoy all our hotel offers. We will look forward to having you back! Regards, Victor P., GM

This room was of low average quality. Mattress and pillows are worn and uncomfortable. Carpet in rooms is old. Hotel needs updating badly. Breakfast, though advertised, is nearly non-existent, including coffee!! I don't give a covid exemption for lack of advertised services like breakfast and coffee. Find another supplier. Overall cheap price for bottom average room. I've slept in comfortable beds for the same price.

Victor Patel, General Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear seanmR9383ST, Your stay experience at our SureStay by Best Western Bowling Green is of the utmost importance to us and therefore I apologize that it did not echo the perfection we desired for you. We understand the importance of a great night's sleep and have selected the highest quality mattresses and amenities for our rooms to ensure ultimate relaxation but we are sensitive to the fact that personal preferences vary when dealing with the firmness of a mattress. We are abiding by brand guidelines and therefore at this time, unfortunately, we are not able to offer our delicious, expansive breakfast. We wish to ensure our guests are comfortable in the knowledge that they are kept safe during their visit as the pandemic persists, I do apologize for any inconvenience and we too, are anxious to get past the pandemic and return to exceeding our guests' expectations. I hope you will give us an opportunity to host you again in the near future. Please come see us again! Kind regards, Victor P., GM

While the hotel could use some updating, the old saying goes...you get what you pay for. Well, in this case, you get more than what you pay for at this location. Very friendly staff, very clean room, comfortable bed. An updated bathroom was very nice to see and use. There is a bid of road noise coming from the highway and the area gas stations, as this hotel has outdoor room entrances. But, that is not a reason to turn from this hotel. I had a small issue in billing but that was quickly taken care of. I will stay here again when I am traveling in the area.

Victor Patel, General Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear Stimpy9859, Thank you for choosing to stay at the SureStay Hotel by Best Western Bowling Green North and leaving a description of your experience. I am pleased that you had a warm and courteous reception and were treated to impeccable service. Thank you for highlighting our meticulously cleaned room and high-quality mattresses and bedding. I regret learning that you had a billing issue. However, we do thank you for your constructive feedback; this will be escalated and utilized in coaching conversations with our staff. Thank you for choosing us and we do wish you would consider giving us an opportunity to welcome you back to a much-improved visit. Kind regards, Victor P., GM

Stayed at SureStay last weekend and found it to be very clean. Housekeeping was excellent, rooms were very clean and smelled fresh. Front desk staff was friendly and helpful. No noise at night. Looks as though work crews were saying long term and enjoyed themselves in the parking lot but was respectful when it came to night time and everything was quiet.

Victor Patel, General Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear 241reginaw, Thank you for taking the time to write such a wonderful review of your stay with us at our SureStay Hotel by Best Western Bowling Green North. We are delighted that you had such positive things to say about the service and hotel facilities. We are thrilled that you found the room to your liking - very important and good to hear. I am so pleased that you found the staff lovely. They will be delighted to see your rating and review. We hope your visit included a visit to many of the impressive sights of Bowling Green, made even more accessible by our convenient location. I wish to have the pleasure of being able to welcome you back in the very near future. Kind regards, Victor P., GM

This motel is very good for travelers---Only problem we encountered was the pricing---we have been coming to this motel for over 10 years and the prices have been very good...Now they are going the way of bigger chains i guess and raising there rates when there is a large event int town

Victor Patel, General Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear reborn55, Thank you for choosing to stay with us at our SureStay Hotel by Best Western Bowling Green on multiple occasions. We were happy to welcome you back. It is inspiring to know we met your expectations for a memorable experience throughout the years. We are always striving to improve our guest satisfaction, and we appreciate your additional feedback that helps us moving forward. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you to the perfect stay you deserve for another ten years! Kind regards, Victor P., GM

Poor at Questions and not friendly, I Checked internet price and got charged twice that amount. When ask why was told it was the week-in. No breakfast was served or even offered. Noise was at a high level, from kids playing at my door and not in a play area for children.

Victor Patel, General Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear 997lorettah, We truly appreciate your review. We pride ourselves on offering signature experiences, so I apologize for the missteps you encountered. We're always seeking out ways to improve our guests' experience, and feedback like this helps us do this, so I appreciate you sharing this with us. As a valued guest, and we would be pleased to have another opportunity to showcase our true hospitality. Regards, Victor P., GM

Upon check in I was given key to someone else's room. After opening door and seeing their stuff I went back to the front desk and advised them of that. She said "shouldn't be anyone in that room" and gave me a different room. The room i reserved online was a king but received 2 doubles instead. I was bit by something in the bed while sleeping, assume it was bed bugs. Gangs of illegal immigrants were hanging out in the parking lot smoking weed, drinking alcohol and looking for people to rob. Lots of sketchy guys walking around. Breakfast was non existent. Piles of trash everywhere. Ice machine in my building was broken down, hallway was taped off. I was mislead by the earlier positive reviews on here. Im not sure how it could have been so much nicer then. This place should be bulldozed.

Victor Patel, General Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear Ken B, Thank you for choosing our hotel for your recent stay. We are sorry for your disappointing experience at check-in. We strive to provide authentic and caring service from each member of our team, so we apologize for the issues you encountered with the assigned accommodations and with our service. However, I am otherwise disappointed with your review. Neither our guests nor our staff has reported loitering outside the property. Also, our guest rooms and facilities go through a robust maintenance program throughout the year which has allowed us across the years to maintain our very positive reviews and ratings. If we can be of any further assistance should you visit our beautiful and safe city of Bowling Green, we would love to be of service. Warm regards, Victor P., GM

My room was clean. Everything works in the room. The front desk clerk was nice. Decent neighborhood. Would definitely stay again if I needed to. My family and I were just passing thru and only stayed one night.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear Ranishia, Thank you for your five-star review of our SureStay Hotel by Best Western Bowling Green North and the wonderful comments about the staff. It has been my personal pleasure to pass on your compliments. Thank you for enumerating some of the amenities which help us create such positive guest experiences. We are delighted you returned home with so many memories to treasure and hope you will have another opportunity to come back and see us all again soon. If we can ever be of assistance, do let us know. Regards, Victor P. General Manager

I love staying in hotels. This one is meticulously clean, perfectly located, staff sells the place- BUT. It's over a hundred degrees out, there is no pool. I'm hungry in the morning, "breakfast" is gluten heavy. I'd hate this place if not for the awesome staff and perfect location, walking distance from shopping, restaurants and museums. My company is paying. If I was, I wouldn't come here. They need a pool. It's the Southern US. Swimming is popular, even in MN, Canada and Northern WI. Management needs to look into adding a water feature, its too hot to not have one.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear no1important, Thank you for taking the time to provide such an enlightening review following your recent stay at the SureStay Hotel by Best Western North. We always value feedback. I am delighted you enjoyed almost everything about your stay - the caring and anticipatory service by our staff, our enviable location next to nationally popular museums and great dining, and impeccably maintained guest rooms and facilities. Rest assured we will take on board your comments regarding breakfast, as we strive to provide the very best for all of our guests. It is well noted that a pool is very important to you and detracted from an otherwise perfect visit. This is unfortunate. The current weather is not the norm but I do agree a water feature would be a nice addition and will be considered. I do hope to have the opportunity of welcoming you back again very soon! Regards, Victor P. General Manager

We have attended ALL National Hot-Rod Reunions at beautiful Beech Bend Park and normally stay at Smiths Grove. We decided to try a different motel for this trip and we found a good one. The SureStay Best Western North Bowling Green was awesome in every category. From check in to check out and everything in between, our stay was great. The room was spotlessly clean, quiet, well equipped and the bed and pillows were very comfortable. The staff was very friendly and accommodating. Easy access off interstate and several fast food eateries nearby.. We look forward to future stays at the SureStay. Cya down the road .... ... .. .O o- Carl H. (BC Mayor..=)~

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear CARLH2262, Now, this is a superb review to read! Thank you for taking the time to share your appreciation and your loyalty. I am so pleased that you thoroughly enjoyed your stay experience with us! We certainly could not ask for a better endorsement. You highlighted all the personal touches implemented to ensure a great experience - indeed nothing is too much for us and I am thrilled you could experience this quality service first hand. We eagerly await another opportunity to host you again in the coming months, if not for the next National Hot-Rod Reunion. Regards, Victor P., GM

This Hotel was clean, well kept, convenient to the interstate. I stop here when I'm traveling this direction. The people are friendly and helpful, the bed comfortable, and I can get a good nights sleep.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear Bobbie D, We are thrilled to receive such an amazing review - thank you for taking your time to share your experience at our SureStay Hotel by Best Western Bowling Green with us. Our ethos is to serve our guests with warmth and professional service and so, we're delighted that our team members were truly a welcoming presence that made you feel cherished. We are so glad that you enjoyed your room, spacious and comfortable, our services, and our very convenient location, convenient to the interstate but also with all that Bowling Green has to offer at our feet or just a few minutes away. We understand the importance of a great night's sleep and have selected the highest quality mattresses and amenities for our rooms to ensure ultimate relaxation. Thank you for highlighting this. We appreciate your fantastic feedback and are looking forward to welcoming you again very soon. Warm regards, Victor P., GM

Rooms were unclean, noise was terrible, seemed like a shady neighborhood with lots of late night activity. We had stains all over the carpet, shower seemed like it wasn't cleaned at all...there was literally a dried booger on our shower curtain.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear cmeisenbraun, Thank you for taking some time to share feedback from your recent visit to the SureStay Hotel by Best Western Bowling Green North. I'm sorry to read that your visit did not represent the comfortable and relaxing spirit that we wish for our guests' stays. I must say that I was beyond surprised to read your review and extremely disappointed that you did not experience the impeccable service accompanied by comfortable facilities and amenities we are known for providing. We pride ourselves on our diligent Housekeeping services, offering personalized care to all of our guests. I would like to extend my sincere apologies for the inconsistencies that occurred on our part and will set about investigating these unusual and atypical service gaps that you described. Our goal is to consistently provide extraordinary guest experiences, and I regret that we missed the mark in this effort. I hope you will reconsider giving us another opportunity to serve you and your family in the future. Sincerely, Victor Patel General Manager

1. AC unit air filters completely packed full of dust and dirt. 2. Bathroom sink does not drain. 3. Broken arm on sitting chair. 4. Multiple stains on wall next refrigerator. When informed or rooms conditions, front desk staff said "sorry" and nothing else was said. No masks on staff even with BW covid 19 rules posted. Not good!

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear josephdM2547JJ, Thank you for taking the time to share your honest review of your stay at our SureStay by Best Western Bowling Green North. We expect our staff to reflect the utmost quality of kind and compassionate guest service, and I am truly disheartened to learn you did not feel you received this. Our hotel is quite incredible and well-loved with spacious and well-equipped rooms, but it is our amazing staff who truly make the experience extraordinary. As such, it's truly saddening to hear about these poor interactions, and I certainly understand how these have made for a negative experience. Since one of the main purposes of online reviews is to highlight areas for improvement, we are pleased that your feedback allows us to do so. There seems to be considerable maintenance and housekeeping issues and those will be remedied immediately. We are appalled and sincerely apologize that you were met with these conditions. We truly appreciate you bringing these concerns to our attention. Also please rest assured that masks are a requirement here and I will investigate why they were remiss on this occasion. I have never experienced otherwise with the team and so I remain confounded as to the occurrences on this occasion. I hope we get to welcome you back for an impeccable and seamless visit in the future. Kind regards, Victor P., GM

First the the positive: Desk clerk was very friendly and helpful. She made us feel welcome and gave us extra coffee for our room Now the negative: 1. Room smelled stale 2. Hair was found between the sheets when we pulled the covers back and the sheets did not appear to be fresh 3. When the tub faucet was turned on, what appeared to be newly hatched roaches scattered out from behind the faucet 4. Water temp was scalding - above 140 degrees and had the potential to give 3rd degree burns 5. We left our room at 11:30 am, leaving a tag for room service to clean our room. They never showed up 6. Since our room had not been serviced, we went to the office to pick up additional coffee and the office was locked up. It was 10:30 pm 7. No sheer curtains on the window. Only blackout curtains.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear Dale C., Thank you for choosing our SureStay Hotel by Best Western Bowling Green! As much as it saddens me to read about your experience I thank you for sharing your feedback. The only way we can achieve the highest levels of service that our guests expect is by understanding situations as you personally described on your recent visit. Please trust that I have followed up with our Front Desk team, Housekeeping, as well as our Maintenance Department, heads to ensure this type of interaction does not happen for future travelers. Should you find yourself in the Bowling Green area in the future, I encourage you to let me know as I would love to prove to your our commitment to quality and seamless service. I do hope you give us another chance and until then I thank you for your candid feedback. Kindest regards, Nicolas G., General Manager

It was quiet,clean, and very nice stay. We parked in front of the room which made unloading and loading very easy. Convenient for eating, gas and the museum. The review however is taking way too long.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
We are delighted that you gave us a 5-star following your recent stay with us. I am so pleased you enjoyed everything about your stay. I am delighted you enjoyed your room, and were well looked after by our outstanding team. My wonderful colleagues take pride in going the extra mile for guests. Again, thank you for your review and please come back soon. We look forward to anticipating your every need. Kind regards, Nicolas G., GM

The staff at the front office was very nice. Located at a good area where you may find pretty much everything you need. I like that the cable service in the room had many channels to watch. Good option, and would consider coming back!

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you for your outstanding review. We cannot thank you enough for your glowing rating review of our SureStay Hotel by Best Western Bowling Green North! We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all their expectations. Again, I am pleased you enjoyed our central location and sincerely hope to have the chance of welcoming you back in the near future. Kind regards, Nicolas G., GM

This hotel was great. It was clean, the staff was friendly and very helpful. The room had all you needed for a pleasant stay, microwave, frig, TV, Wifi and was very clean. If ever I'm traveling that way again I will definitely pick this hotel.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you for taking the time to review your recent stay with us. We were delighted to read that you found our facilities and service outstanding. We always strive to achieve superior customer service by being courteous and efficient ensuring a fantastic stay. We hope it's not too long before we can welcome you back. Until next time, best wishes from all the team. Regards, Nicolas G., GM

Friendly checkin, clean and quiet room and close to the expressway for a quick start in the morning to continue your road trip or go to the Corvette plant the next day. For the price, it is a very good deal to stay here.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear richardack13025, We are very happy to read that you loved everything about our stay and your experience with us, from our perfect location within reach of many of the sights of Bowling Green, to our comfortable facilities. It also brings me great pride and joy to read that you felt our service was excellent. It is always rewarding to hear that the impeccable hospitality our team members strive to deliver every day made such a memorable experience for you. Thank you for the enthusiastic recommendation! It will be a pleasure to welcome you back and we hope to see you again in the very near future. Kind regards, Nicolas G., GM

This hotel is a true bargain. We were pleasantly surprised at the room quality for the price. The staff that we encountered were very friendly and helpful. There are several fast food restaurants and gas stations nearby for convenience.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear Lynchard13, Thank you for your astounding review and recommendation on TripAdvisor. I am elated that we served as the perfect accommodations for your recent stay. We strive to provide an elevated level of service that cannot be found anywhere else, and so I am thrilled that you were able to experience this firsthand. Additionally, I am enthused that your review has portrayed that our service, location, and value ultimately led to a very comfortable stay. I imagine your guest room delivered the respite you were seeking. Thank you again, and it would be an honor to welcome you back to our SureStay Hotel Bowling Green North as soon as a future opportunity arises. Kind regards, Nicolas G., GM

Hotel property and the room itself were very clean. My only complaint is that none of the ice machines at the property were working. We had to go buy our own ice. Other than that, I was completely satisfied. Would definitely stay here again. Would definitely recommend.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear bormannfarmservice, Thank you for your exuberant recommendation! We understand details are important, which is why we put a lot of care into the standards of our work. My team and I love working here at the SureStay Hotel by Best Western Bowling Green! The staff strives so hard to deliver personalized quality service and consistently go out of their way to ensure the needs of our guests are met at every opportunity. It is through these qualities that we continue to enjoy repeat customer loyalty so we are pleased to hear of your planned continued patronage of our SureStay Hotel. We do apologize that there were glitches with the ice machines, so please know that our Maintenance Department has been tasked with ensuring that there will not be a recurrence of this issue. I look forward to hosting you again in the weeks and months ahead. With much gratitude, Nicolas G., GM

Very nice hotel would highly recommend--they provided a bagged breakfast for us while other hotels aren't providing any breakfast due to COVID. The breakfast was fresh and wrapped. The hotel thought of everyone even the dogs. We had my service dog with me; however, she didn't need to be a service dog the hotel is pet-friendly and offers an enclosed area between the rooms where the dogs can walk without the fear of being hit by a car or having to cross a road. The price of the room was very reasonable. We book a single double bed pet friendly non-smoking for $39.00; and because they didn't have one available we were upgraded to two double beds on the third floor at no additional charge. The staff was wonderful and the amenities in the room were wonderful. A+++++

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear krebet64, Thank you for taking the time to review your stay and for choosing our SureStay Hotel by Best Western for your visit to Bowling Green. It is through valuable feedback such as yours that we are able to continuously improve our standards. It was our pleasure to host you - our hotel is indeed perfect for our furry guests as well. Our facilities are well-equipped and we are steps away from many entertainment options and all the attractions of Bowling Green. I bet we were a great base to enjoy Bowling Green. It is our passion to deliver exceptional guest experiences on all levels. We are pleased that you enjoyed our breakfast offering. We want our hotel to be a respite for all our guests, two-legged and four-legged, where all their needs are met with urgency and a great attitude. Thank you so very much for your rave review! I hope we'll be hearing from you soon with another fantastic stay. See you real soon! Best, Nicolas G., GM

The lady at the front desk when I checked in on Friday February 5, 2021 was EXTREMELY HELPFUL!!!! She is a GREAT employee and an asset to your hotel. I'm sorry I cant remember her name but if you could please look up who was working that night and give her a raise!! Thank you so much for the WONDERFUL STAY and I will DEFINITELY be back again to stay with you all!!!

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear hrnjwb20, We are thrilled to receive such an amazing review - thank you for taking your time to share your experience with us. Here at SureStay Hotel by Best Western, our ethos is to serve our guests with warmth and professional service. We have a great team – whose attention to detail is incredible. We are most proud of our wonderful staff. I will share your compliments with the staff member you mentioned. We are so glad to see that you were impressed with our hotel and services. . And, with our enviable central location, we are a great base for exploring this incredible city. We appreciate your fantastic feedback. We loved having you and we are looking forward to welcoming you again very soon. Regards, Tariq A., GM

This room was clean, spacious and I did not find any type of bugs. I would definitely stay here again!!!!! The room very cozy and clean. Friendly staff and the willing to assist at anytime was an option.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear OwenAlvarez, Thank you so much for your kind words from your recent stay with us at our SureStay Hotel by Best Western. I am truly touched that my lovely team made you feel so welcomed and ensured that had a memorable experience. I am glad that you appreciated the warm welcome by our Front Desk team and all the team members you encountered. We are so delighted to hear that we were able to spoil you and show appreciation for choosing us. We are happy that you've become such a great fan of the hotel. We look forward to welcoming you back in the near future to enjoy more fond memories in Bowling Green. Take care and stay safe! Regards, Tariq A., General Manager

We were on our way home from Indiana. I had not heard of SureStay prior to looking for a place to stay at a half way point. We were very happy with this choice; the staff that greeted us and registered us, was very respectful and helpful. The room was clean, comfortable, and had what we needed for a good nights sleep

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear lgherriman, Our SureStay Hotel by Best Western has an undeniable quality that welcomes you to an impeccable stay time after time. The guestrooms provide all of the comforts of home, and the location is simply perfect. Your visit truly seems as if it was amazing and that thrills us! It is such an honor to read that our team members made such a lasting and positive impression during your visit. Hopefully, you'll have the opportunity to come back in the near future for a longer stay and enjoy our amenities. Also, with so much to do and see in Bowling Green, a wonderful time is guaranteed. On behalf of our staff, we look forward to your next perfect visit! Kind regards, Tariq A., GM

Upon check-in on 12-15-20, I was told that my reservation was for the 29th. I booked for the 15th and was told that at least three other people had all been experiencing the same thing. Maybe a glitch in their system, I do not know, but the management helped me with a booking for that night. The room was very clean and the staff ENTIRE staff including the Manager were very cordial. I would recommend this hotel to anyone just for their professionalism. I would stay here again. PS In this age of COVID-19, it was a classy touch to give us a brown bag breakfast!

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear 244peterr, Thank you for offering such an esteemed review! Although I was glad to see that your issues were professionally and efficiently addressed by our Management, I can certainly empathize with the way you felt when you experienced the glitch, which cast a shadow on your check-in experience. Nevertheless, we were indeed pleased to read that your room was impeccably cleaned and that you received great housekeeping service. I do hope we will have the pleasure of welcoming you back in the near future, at which time we will spare no effort in providing you with a perfectly seamless visit from check-in to check-out. We appreciate your recommendation and it's wonderful to know that our legendary guest service and lovely facilities impressed you. With gratitude, Tariq A., GM

Internet in my room was rather slow, but the room was very clean and quiet and the hotel location was excellent. The last night the lock malfunctioned and I could not get into my room. The lovely young desk clerk worked long and hard in the cold, and with the assistance of another guest who had some tools, was able to get a cover removed so that she could use her master key to open the door and let me in. Other than these two issues, my stay was quite pleasant, the price was excellent, and I will certainly stay there again next time I'm in Bowling Green.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Hello Tom, Thank you for complimenting our warm and welcoming staff who are always eager to assist with any questions or concerns you may have. Our team is expected to uphold our SureStay by Best Western hotel's reputation for guest service and so, is always very responsive. We take these matters very seriously as this malfunctioning lock must have been quite frustrating. We are very proud of our genuinely friendly, professional staff and will make sure to commend the young lady you mentioned in your review for the exemplary service she provided during your stay. Thank you for sharing your feedback with us. We do pride ourselves on providing impeccable guest service and a relaxing and comfortable stay and so we thank you for highlighting this. Regards, Tariq A., GM

I chose this because of its proximity to the National Corvette Museum and was very pleased. The rooms are clean and fixtures and furniture appear to be new. Everything worked perfectly. It is much nicer on the inside than one might expect by its exterior appearance. The service was exceptional. Covid-19 precautions were evident. Amazing value for the money.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Hello Thank you very much for your review of your recent stay at SureStay Hotel by Best Western Bowling Green. We were delighted to read about your positive impressions of the hotel. Having the opportunity to unwind in our unique location that is in such close proximity to the National Corvette Museum and the sights and scene of Bowling Green can be a real treat. We are so glad you fully enjoyed your time while in residence with us. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to COVID-19, we have taken additional measures developed in consultation with local public health authorities to make our cleaning and hygiene protocols even more rigorous. We are pleased that it has ensured that you feel safe and well cared for. We hope you can return for a visit sometime soon and enjoy the faultless experience that we always aim to deliver! Regards, Tariq A., GM

I'm a over the road trucker. My truck went down in Bowling Green, the truck shop recommended this Surestay. This motel was great, they allowed me to check in early, the room was very clean & their was a wide variety of channels on their cable package. Hopefully I'm not broke down anytime soon, but if I'm in the area, I'll be staying here.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Hello 288darnellw, Now this is a superb review to read! Thank you for taking the time to share your appreciation and your loyalty. I am so pleased that you thoroughly enjoyed your stay experience with us at our SureStay by Best Western! We certainly could not ask for a better endorsement. You highlighted all the personal touches implemented to ensure a great experience - indeed nothing is too much for us and I am thrilled you could experience this quality service first hand. We eagerly await another opportunity to host you again in the coming months, though we hope it's not due to a breakdown! Regards, Tariq A., GM

The front desk personnel was welcoming, friendly and helpful even when I arrive in the early AM hours without a reservation. The same person was at the desk when I left and he was equally pleasant then. He was truly invested in making my stay comfortable. The facility was clean and new. A great experience

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear cubs2769, Now, this is a superb review to read! Thank you for taking the time to share your appreciation of our SureStay by Best Western. I am so pleased that you thoroughly enjoyed your stay experience with us! We certainly could not ask for a better endorsement. From our Front Desk colleagues to our Housekeeping team, everyone is fully invested. You highlighted all the personal touches implemented to ensure a great experience - indeed nothing is too much for us and I am thrilled you could experience this quality service first hand. We eagerly await another opportunity to host you again in the coming months. Regards, Tariq A., GM

Nice clean and quiet, will be staying here next time when in Bowling Green, real close to The Corvette Museum, restaurants close by, right off highway. Comfortable beds, good water pressure with plenty of hot water

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Hello charlesf589, How lovely to hear how much you enjoyed your stay with us! We are so glad to see that you were impressed with our hotel and services, and thrilled to see that you highlighted the convenience of our location. With our enviable central location, we are a great base for exploring this incredible city. I am happy that our quality mattresses and perfect choice of bedding guaranteed a great night's sleep. Your kind words about our clean and serene ambiance also left us humbled. We will certainly share your feedback with everyone and thank them for looking after you so well. Thank you again and we hope to welcome you back very soon! Regards, Tariq A., GM

This is a great place to stay. Came to Ky to help my son move into his new home, and stayed at the Surestay. They are very nice people and clean rooms. Will be staying here on my next visit. Also has easy on and off to the interstate.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear 997lorettah, The safety and comfort of our guests are our priority. As you experienced, we always endeavor to offer the very best service and your review encourages us to ensure that we cement the reputation of our fantastic SureStay by Best Western hotel as one of the best in Bowling Green. The many aspects the hotel has to offer range from our superb location to the restaurants in close proximity. Not to mention our spacious bedrooms that are incredibly maintained. Our SureStay has such a friendly and welcoming appeal that our guests feel it is their home away from home. Thank you again for your five-star review and we look forward to you returning to our wonderful hotel. Until that time from myself and the team, we wish you all the very best. With gratitude, Tariq A., GM

What a great little hotel. I've had to stay at a whole lot of hotels during this whole covid disaster and I can honestly say that this was the cleanest hotel room I visited since this all began back in whenever...I'm Marriott Platinum elite and this little place was cleaner and felt safer than any of the probably 10 or so hotels I've stayed at in the last 6 months. This was a pleasant surprise on my trip from Chicago to Florida. I'm in the process of moving myself and my dog down to Florida and when my eyes were getting too tired to go any further late at night I decided stop in bowling Green and stay here based on the positive reviews and the affordable price as well as it being pet friendly. When I checked in at about 2:00 in the morning the front desk gentleman was super pleasant, very helpful, I'm very friendly. I was pleasantly surprised when I checked into the room because it was extremely clean. Everything in the room was perfectly in its place from the hotel info sheet,remote,and even the shampoo. Anyone can make a bed but I feel that you can really tell how clean the place is when you look a little beyond that into some of the corners,and this place didn't miss a speck. The heat and AC unit was very quiet and the that was quite comfortable, much better than I anticipated. Upon checkout, the general manager made the experience even better with his wonderful demeanor and friendly welcoming personality. Definitely would highly recommend.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Dear Laramik, We are thrilled to receive such an amazing review - thank you for taking your time to share your experience with us. Here at SureStay by Best Western, our ethos is to serve our guests with warmth and professional service. We are nestled in a superb Bowling Green neighborhood where our guests delight in taking advantage of the attractions and sightseeing opportunities is a few minutes away by car. We are grateful that we earned a top spot on your list of favorite hotels. Your kind words were shared and celebrated with our team. No matter the occasion for your visit, for work or for fun, we always strive to provide the best possible experience for every guest which includes meticulously cleaned and maintained guest rooms and facilities. We appreciate your fantastic feedback, your recommendation and we are looking forward to welcome you again very soon. With gratitude, Tariq A., GM

The hotel was great ! Traveling with a service dog and they had no problem with that. Very clean and affordable. Would definitely recommend .every one was friendly and understanding and accommodating to our families needs

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Hello Jtlapp, I'm thrilled to learn your recent stay at our SureStay by Best Western was practically perfect in every way! Thank you very much for your rave review! We do have an enviable location - you really can't beat the fact that we are so close to the best that Bowling Green has to offer. I am especially happy to know you had such wonderful experiences with our hotel staff, as we are always striving to provide the highest level of guest service. I cannot express enough gratitude that you have sought to salute their efforts with such a great review. From the comfort of our accommodations to the cleanliness of our facilities, this SureStay is truly special—we hope to welcome you back again soon! Thanks for sharing your review with us! Best, Tariq A., GM

Needed a room to stay in on the drive up from Florida. Had 2 rooms side by side that were supposed to be non-smoking. One was fine, but the room I stayed in reeked of smoke. Spoke to the manager about this as well as the noise out in the parking lot coming from some young adults hanging out in the parking lot partying. Was told he couldn't move me due to the hotel being full. Claims that housekeeping tries to sanitize and deordorize each time. Not buying it. There was no way this is the first or only time someone smoked in that room. And he also said the noise should stop by 10 given a noise ordinance. At 11:15 pm I had to call the front desk as it was still continuing. They were very pleasant and tried to be helpful. However they still chose to rent to young adults to party at their establishment.

The SureStay is a new addition to the Best Western lineup. Previously this location was called America's Best Value Inn. Having traveled the country enough times, this location has convenience stores and restaurants within walking distance as well as the Corvette Museum and a few other local attractions nearby. Great place to stay during any of the car gatherings such as LSFest, Import Alliance, and Corvette meet ups.

Very near to all Bowling Green tourist destinations. Parking infront of the room. Room and bathroom was very clean. Breakfast was grab bag which was good too. Check-in was quick and employees were helpful.

This was a great place to stay! The staff was very helpful, friendly and delightful. The room was very clean and exactly what we needed for our overnight stay. We actually booked a double bed and the front desk clerk upgraded us to a king due to a cancellation without charging us additional. They are coping with the COVID dilemma and it was not unbearable. I recommend this hotel and will be sure to stay here again the next time we are in the area.

This was our first visit to Bowling Green and to the Corvette Museum. This motel was advertised as recently remodeled and under new management. The clerk, Maggie, was outstanding - as the person who checked us in. Friendly, southern hospitality and sanitary. The queen bed was comfortable and the room clean. There were 3 pillows on a queen bed for two people, which aren't enough. But, after asking for another pillow, we got one from the friendly manager. The only complaint is that the metal door plate where the lock is on the inside of the door was filthy. It appeared to have not been cleaned in a long time. We brought wipes with us and were able to immediately wipe it down and anything else we thought might qualify. It's the attention to details like four pillows on a queen bed and door handles and light switches being cleaned that are so important especially nowadays. While the motel is close to the museum, there are two abandoned buildings next to it . Not the motel's fault, but left us wondering how safe we were. There also weren't any hangers for clothing. We had to drape our clothes over the door. We didn't have any problems in our two night stay despite a lot of activity in the parking lot. In hindsight, despite the closeness to the museum, we discovered numerous restaurants and higher end hotels just five miles down the highway - ten minute drive - away, where we'd likely stay again.

I visited SureStay on 10/12 on a whim. I am a Marriott platinum rewards member due to business travel, but I needed a hotel that would accommodate my yorkie at a fair rate with a nearby open door type of hotel courtyard and quiet setting. Major plus, right next to I-65 & Starbucks. The hotel wasn't perfect, but it fulfilled what I needed for the time being. Staff was very attentive and pleasant.

Just got home from staying here for 4 nights with my young son and grandmother. Good location in the middle of lots of attractions, the corvette museum is right across the street, and the many caverns are within a 20 to 30 min drive. The hotel was clean and newly remodeled. There was no continental breakfast but they did pack individual go breakfasts at the front desk to pick up . It was a great stay,and I would stay here again!

We enjoyed our stay. Great location Very friendly staff Nice room Great value. Nice choices of restaurants near by Delicious fried chicken at gas station close by hotel. Continental breakfast was great need more than one choice of muffin.

This place was great, clean and the staff was excellent! I would come back and stay here! It was pet friendly. It was close to restaurants and the attractions around the area. I will recommend this to family and friends.

Room Was Clean, Service was Great, Location is Excellent right by the highway Close to Corvette Museum. I recommend this hotel to anyone staying in the Bowling Green area. I will be booking my next trip here.

My husband and I have spent many days and nights at many hotels in my life as a former athlete. We are very satisfied of the quality of service we receive from ALL the staff here at this hotel. Personally, I felt like I was at home. The hotel is clean and very accommodating. Having a mom who was a former hotel Executive Housekeeping supervisor with Sheraton and Holiday Inn for over 30yrs, I am usually picky where I staybecause of her guidance with standards. But, I must say, Tariq and his team are wonderful. Anytime we return to Bowling Green, we will continue to stay at this hotel because of the good service and prices. So, if you ever come to Bowling Green check in at this Surestay!

Room was just what we needed, great location from venue. Close to restaurants, Quiet clean, staff was nice helpful, we will stay there next year for the same Car Show. It was also close to Corvette Museum as well, close to interstate too.

Hotel was very clean and nice. Staff was very friendly and polite. They were ready to help anyway they could. The outside was neat and well taken care of. The appliances in the room were clean and all worked.

I spent 9 days here over 2 different weeks and was very pleased with the rooms, the customer service and the overall value. This was previously an America's Best Value Inn which I rarely stay at but they have recently rebranded under the Best Western Sure Stay franchise and the hotel has been completely renovated. Practically everything was brand new in the rooms and even though it wasn't super luxurious, it was still nevertheless very comfortable & clean. I had interactions with several of the employees including GM Tariq plus Nick, Maggie and one additional young lady and they were all very courteous, professional & helpful. I think the hotel is owned by an older Asian Indian couple and they were always busy working around the hotel and smiling too. This hotel is right off exit 28 which is 6 miles north of the busy commercial Scottsville Rd exit 22 but it still had several restaurants within both walking distance and also within 1.5 miles. Plus it's only about 4 miles to downtown Bowling Green and the WKU campus. Overall I was very pleased with this hotel especially with regards to the overall value. I definitely will come back and stay again the next time I'm in town on business.

Enjoyed our stay, quiet and very clean. Staff were very friendly and courteous. This place is the perfect location for the Corvette Museum and other attractions.I easily give it 5 stars. I definently will be staying there again.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you so much for choosing the SureStay by Best Western - Bowling Green North. We are glad that you had a great experience and hope to see you again when you are in the area. We truly appreciate your feedback!

The establishment was updated nicely. Staff was friendly and helpful. Room was clean and provided what was needed. The location was great, minutes from downtown which was full of great food options, 2 minutes from Corvette Museum and motorpark, and minutes from other attractions. We are sure to stay again

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you for choosing our hotel while in Bowling Green! We are so happy to hear that you had a great experience at our hotel. Thank you for your kind words and feedback, we appreciate you and looking forward to welcome you again!

General Manager is friendly and professional. Very dedicated to making the place a great place to stay. Staff is awesome as well. Very knowledgeable and competent. Customer Service is excellent and Housekeeping is extremely hard working and kind. My expectations for Customer Service is high because I've worked in Customer Service for years and I'm glad good Customer Service still exists, especially during a pandemic.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you so much for your feedback and for choosing the SureStay by Best Western - Bowling Green North. We are so happy to hear that you had a great experience. We are looking forward to welcome you and serving you again, next time you are in Bowling Green.

We came here with our dogs as a first stop on our roadtrip and they are simply wonderful. The room was a lot nicer than what I was anticipating given the low price and it was quiet, clean and conveniently located! The staff is absolutely lovely and accommodating and next time were out in Kentucky this is where we will stay! Highly recommend!

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you for choosing our hotel while traveling through Bowling Green. We appreciate your kind words and are glad that we were able to provide you with a great experience.

We just stopped in for a nap and shower while passing through. The staff was very friendly and the place was clean, with comfy beds! If we're ever in Kentucky again, this is where we'll stay. Thank you!

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you for your feedeback and also for choosing the SureStay by Best Western - Bowling Green North. We hope to see you again sometime, we truly appreciate your business.

What a wonderful find! My husband and I traveling through and found this gem. Newly remodeled it is a clean and friendly hotel. The price was right also. If ever back in this area will be certain to stay here again.

Stayed for three nights to attend a local event. We were very pleased with the cleanliness of the room. Even the grounds were very well maintained. The staff could not have been nicer! Our room was missing a list of TV channels - we asked for one at the front desk and it was delivered -timely - as promised. We would recommend this hotel to anyone and plan on making it our stop when we travel back through the Bowling Green area.

Just a quick night on our trip home but we could've stayed for days! New exterior & interior in a comfy sophisticated style! New management! Super clean, super friendly & fresh! Right across the street from Corvette museum! Even their covid-19 breakfast bag was a step up!

We stayed for 4 nights for family court and we loved it! The manager TarIQ was very helpful and understanding. The front desk staff Alessia and Nick were very nice and comforting as well as all staff were on top of things didnt have to ask for anything! I'd suggest staying here the rooms were clean and smelled good we even stayed in a room that was a dog approved room and you couldn't tell any other dogs were in there before. Id give it a 10 out of 10.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you so much for choosing the SureStay by Best Western Bowling Green North. We are glad that you had good experience and hope you visit us again when in Bowling Green.

While this place is listed as a hotel, the rooms are accessed from the outside. I was given a ground floor room as requested. The front desk staff, both checking in & out, were helpful & friendly. The only thing of concern was the bathtub. It was rather slippery when entering to take a shower. It appears that it used to have those decals put on the bottom to make it less slippery, but they were no longer there. Recommended to front desk they consider installing a handle on the shower wall & the front desk appreciated it.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you so much for choosing the SureStay by Best Western Bowling Green North! We are so glad that you had a good experience and truly appreciate your feedback. We can only improve if our guests share their experience with us! I hope we will see you again when you are in Bowling Green!

The room was clean and everyone was super friendly. Tiffany got me checked in quickly and explained checkout time faucets and breakfast. More info then i ever get from anyone at a hotel. Will be back.

Claudia Russell, Sales at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you for choosing our hotel and the kind feedback. We are glad that you had a good experience and hope to see you again when in Bowling Green!

The room is clean, pillows very comfortable & the help desk friendly and professional. Breakfast was simple and delicious, massive parking lot also can be fitted for 18 wheelers. Highly recommended hotel.

00gc, Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you for choosing Americas Best Value Inn Bowling Green and for your terrific review. It is delightful to know you appreciated our clean accommodations and comfortable pillows, as well as our friendly front desk staff. We are also happy you started your day right with our delicious complimentary breakfast. Thank you also for recommending us to future guests, and we look forward to welcoming you back. Sincerely, Assistant General Manager

Very clean and comfortable. The girl at the front desk was very friendly. Stayed for one night and friendly staff. Close to the Corvette Museum. Continental breakfast, good coffee. Would recommend staying.

00gc, Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you for choosing the Americas Best Value Inn Bowling Green for your overnight stay, and for sharing your comments. Even though it was a short stay, we are happy that you enjoyed our friendly staff as well as our comfortable accommodations and that our locations close to the Corvette Museum worked well for you. It is also great to learn you started your day right with our complimentary breakfast and coffee. Thank you again for recommending us to future guests, and we look forward to hosting you and your family again soon. Sincerely, Assistant General Manager

Our son os a student at Western Kentucky University and we stayed here for family weekend. Checkin was easy and fast, staff was friendly. The room was very clean, beds are a little on the firm side but were fine. Bathrooms are small and shower water pressure isnt the best but overall the stay was very nice. The property is right off the interstate and there is a gas station across the street as well as a McDonalds and Wendy's, a Hardees is on the same side of the street as the property all within walking distance if so choose. It is very basic but I wasnt expecting anything more. Was quiet just heard people exiting their cars when arriving is all considering parking was right in front of the room Stayed in a downstairs room and didnt hear much above us I would recommend staying here if visiting the area or just needing a place to stay on the way thru the area.

00gc, Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you for choosing Americas Best Value Inn Bowling Green for your family weekend. We are delighted you enjoyed your stay and that we were able to exceed your expectations for a great price. We believe that fresh and comfortable accommodations, excellent customer service, and our convenient location make us an excellent choice. Thank you again for recommending us to future travelers, and we look forward to welcoming you back whenever your travels bring you to the area. Sincerely, Assistant General Manager

Very clean. Room had fridge, coffee machine. Quiet. Off the beaten track. Not near the downtown core. The closest to the corvette museum. Staff very friendly. Simple breakfast,coffee, toast, muffins , banana and apple.

00gc, Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
Thank you for mentioning what a good value we are for our guests! We are pleased you enjoyed our clean and well-equipped accommodations as well as our complimentary amenities like continental breakfast. It is also wonderful to know our location close to the National Corvette Museum was ideal for your needs and that our friendly and attentive staff made you feel right at home. Thank you again for choosing Americas Best Value Inn Bowling Green, and we hope to welcome you back whenever your travels bring you to the area. Sincerely, Assistant General Manager

While traveling in a group of 3 motorcycles, we were caught in a very strong storm and had to pull off the highway at around 10pm. We found this place, stopped in and reserved a couple rooms, and asked if we could park our motorcycles on the sidewalk outside our rooms, under the patios on the second floor, but away from any doors...to which the front desk clerk said no problem. Though the rooms smelled musty, we went to bed around 1100 because we had a 0300 wake up to make our destination. At 0130, the super-loud phone startled me and it was the manager calling to say that we must move the motorcycles, claiming they created a “safety issue”. When we went outside to see what was going on, the manager was there and I asked what the issue was and she said that if there was a tornado, they might prevent guests from exiting safely. (1. Nobody should go outside during a tornado; 2. Moving bikes from being BETWEEN doors, into parking spaces 3 feet directly IN FRONT OF the door, makes exiting the rooms in an emergency LESS SAFE). When we were getting ready to leave (after I couldn't get back to sleep because of the commotion), I told the manager how what she said didn't make sense, so she then said that it violates their parking policy. I asked if I could see their parking or safety policy, she said she didn't have it there. I asked where she might keep that hotel's local policy, if not on-site, and she didn't have an answer. When we were leaving, after the interruption during an already-short night, I asked her if the clerk told her that she gave us specific authorization to park on the sidewalk, between rooms - to which she said no. I asked if there was anything she could do or give some kind of discount for DISABLING our ability to get a reasonably disruption-free night's sleep, resulting specifically from her staff telling us to park there, and her creating an illogical “safety issue” per a policy she couldn't produce. Again there was just “nothing we can do”. What a joke of customer service!! Highly recommend you avoid this place and their incompetent staff.

00gc, Manager at SureStay Hotel by Best Western Bowling Green North, responded to this review
John, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Assistant General Manager