ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel Clocktower Inn, Billings

4.5/5  - basé sur 1246 notations.
2511 1st Avenue N, 59101-2320, Billings, United States - See map
Best Western Plus Clocktower Inn - Exterior The Best Western Plus Clocktower Inn is ideally located in the center of Billings. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Conveniently located in downtown, this pet-friendly Billings hotel is near popular attractions, many corporate locations and major medical facilities. Looking to make the most of your work trip? Business travelers have just a short commute to the area's corporate locations or organizations, such as First Interstate Bank, Rocky Mountain College, MSU-Billings and Strategic Retirement. You can also talk business on the golf course - Par 3 Exchange Golf Club is just a mile away from the Clocktower Inn. Sports enthusiasts will also delight in visiting Metra Park Arena and Dehler Park Baseball Field. both are less than a mile away. Many other attractions are within a mile of this Billings hotel, including The Pub Station, Yellowstone Art Museum, Historic Billings Depot, Alberta Bair Theater, Historic Moss Mansion and Shrine Auditorium. Guests enjoy taking a short drive to Zoo Montana, Pompey's Pillar, Bighorn Canyon Park and Beartooth Mountain Pass. Many vacationers also stay at this pet-friendly Billings hotel when visiting for the Montana Fair. You'll find all the comforts of home in the spacious, clean rooms - all offer cable satellite television, a refrigerator, a coffee maker, high-speed wireless internet access, a desk and more. Stella's Kitchen and Bakery is on the premises and 15 restaurants are also located within a less than a mile of this Downtown Billings hotel. Relax after a day of sightseeing or working in the outdoor pool and sauna. Hotel guests are also encouraged to take advantage of the 24-hour exercise facility, airport courtesy shuttle, pet sitting services, free parking, business center and meeting facilities. Call today to find out more about having your next meeting with us. For a stay in Downtown Billings with a great location, make a reservation at the Best Western Plus Clocktower Inn today and save!

Best Western Plus

Hotel Clocktower Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1246 guest reviews
NOTE ISSUED
Excellent
679
Very Good
356
Average
127
Poor
52
Terrible
32
REFER TO NOTICE
Business Business
276
Couples Couples
397
Family Family
305
Friends getaway Friends getaway
105
Solo travel Solo travel
112
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Perfect Location"

5
12/11/2018

We were in Billings for a concert, and also wanted to try dinner at a downtown restaurant, and could not have picked a better location. Clocktower Inn had a free airport shuttle that picked us up at the airport. They also had a free shuttle to the concert, although we were late getting back from dinner so took an uber. They offer a complimentary cooked to order breakfast that is very nice. Free wifi. The bed was comfortable and the room was clean. Friendly staff. The only bummer was the pool was closed for the season.

"Nice Hotel in Billings"

4
06/11/2018

Nice hotel with great staff. Our room was clean and comfortable. We brought our dog with us and stayed in a pet friendly room. The hotel is in the downtown area. The staff were very friendly and efficient during check-in. The next morning the staff went above and beyond to help us with our next reservations at a Best Western by Yellowstone Park. They helped us with directions, map and travel advice to Yellowstone. The restaurant for morning breakfast was excellent. We enjoyed our stay here.

"BW Clock Tower Inn - November 2018"

5
05/11/2018

Thank you to the BW Clock Tower Inn in Billings, MT. Our family stayed with you in Nov 2018 and had a wonder stay. Everything was smooth, from check-in, to our room amenities, to check-out. The staff was very friendly and the room had many great upgrades and was very clean. We will definitely stay here on our next trip to Billings.Warm regards,Andrew

"Ask For Earplugs!"

4
04/11/2018

We stayed for only one night, just passing through. The bed was super comfortable and the room was very clean. Breakfast is provided at Stella's Bakery which is adjacent to the property. The hotel guest menu was varied with great choices, and the food was excellent. Note that gratuity is not included. My only issue with the property is that it gets VERY noisy early in the morning. There was a drunk woman yelling in the parking lot at 430 am and then the trash collectors started picking up at 530 on a Saturday morning. You can also hear the adjacent toilets, the doors all opening and closing, and other guests vehicles sitting and idling. There was a complimentary pair of earplugs in the room upon arrival, however only ONE pair and there were TWO of us. I would highly suggest requesting a pair for each guest when you first arrive and check in.

"Don't Let Exterior Turn You Off "

5
04/11/2018

Glad we trusted the GW Plus. We drove by and it didn't look enticing, but the room was great. Super-comfortable beds —and heated bathroom floors! Plus complimentary (limited) breakfast at great bakery next door. (Plenty of good choices, but you can also add/substitute for up-charge; e.g., fresh-squeezed OJ for ~$1.) Also 10% discount at area restaurants for dinner. All-in-all, an excellent experience.

"Costs too much for what you get"

3
25/10/2018

I was skeptical about paying over $100/night to stay in a downtown outdoor motel, but because of the high ratings on TripAdvisor I decided to give it a try. I was disappointed. The layout of the hotel is very confusing. The lobby is not clearly marked if you are driving straight in to their parking lot. After parking I had to wander around for a few minutes to find where to check in. The motel has several different sections and you have to find which building is yours. Staircases are also not clearly marked and hard to find. When I checked in my key didn't work the first time so I had to wander through the lot again to find the lobby. When I finally got in the room it was fairly decent looking at first glance. But looking more closely the furniture is beat up, the toilet looks decades old, the floors creak badly. It's also very noisy, you can hear everything going on outside - people talking, cars, sirens, etc. No real soundproofing - they put earplugs in the rooms instead. They do have a security guard which was good, and the staff is friendly enough. The room did seem clean. I haven't stayed in a Best Western in awhile and saw a placard about their UltraClean standards. I looked it up and it's really cool that Best Western cares enough to actually sanitize things. Of course there's no way to verify that the hotels are actually doing what the program requires but good for Best Western for taking real cleanliness seriously. I would have given 2 stars but I appreciate the cleaning program. Other than that, I was unimpressed. I don't usually stay in outdoor-corridor motels like this so maybe my expectations were too high but this place is not worth $100+ per night.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
I am very sorry to see you had a hard time finding the front desk and lobby area as well as trying to find your room. We are continually trying to improve our guests stay and have over the years continued to increase our way finding to make it easier. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"A older place in great shape"

5
25/10/2018

As a older Best Western it is well maintained and quiet. The room was clean and very comfortable. Staff was very helpful and experienced. Breakfast was a cafe next door which they have a contract with was extremely good and well cooked. Definitely stay here again. Even my Super duty crew cab truck fitted in their covered parking with room to spare.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
What a great review! Thank you for taking the time to provide our readers information about your stay. I hope you will return soon!

"Nice place to stay"

5
17/10/2018

I really enjoyed my stay at this place. The staff were very friendly and professional the rooms were nice the the breakfast was awesome. You go over to the bakery next door for your breakfast and it's a awesome place to eat

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

"Great location and good service"

4
14/10/2018

We stopped in Billings on our trip to Colorado and we stayed at this hotel. It was a great experience, the room was very nice and clean and the check-in was very straight forward. The exercise room was very well equipped. The hotel is very close, in walking distance to nice restaurants. The hotel does not have their own breakfast area and partnered with the restaurant on site for breakfast and it offers discount of a specific menu. The breakfast, while tasty has limited choices, especially if you are not into bacon, hash-brown, ... and it is quite busy if you're not there early.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us though we are sorry to see you had a less than perfect breakfast experience.

"over night"

3
14/10/2018

the room was nice and spacious and the king bed was comfortable and bathroom was bigStella's Bakery Eatery was very nice - they did mix up one order but all was goodonly complaint was with the noise level around the room as guests outside and in room above were noisy as was a guests dog - until they returned to the room. if in Billings we would stay again.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for taking the time to post about you stay with us. We always appreciate knowing what our guests enjoyed during their time with us, and hope you will visit us again whenever you're in Billings again.

"Great downtown location"

5
13/10/2018

This hotel is always clean and comfortable. We travel from sheridan, wyoming to do our shopping up in Billings. We get to enjoy all of downtown Billings as well. The Clock Tower will always be our first choice.

"Perfect mid point to stay!"

5
01/10/2018

Room was very comfortable - with heated bathroom floors! Check in was easy and they were so nice - even providing a complimentary water bowl and treats for our small dog. Bed was wonderful; everything worked. Best complimentary breakfast right next door at STELLAS - huge great cinnamon rolls!

"Nice Hotel for Airport"

5
01/10/2018

We stayed here as a good ending point for our vacation as we wanted something close to the Billings-Logan Airport, easy to get to from I-90, easy check-in, express check-out, comfortable and within easy walking distance of restaurants. This hotel provided everything we were looking for. Easy to get to off of I-90, check in was very fast and we were pleased to get a 10% off coupon for a nearby restaurant (we chose Jake's Steakhouse for dinner which was literally 2 blocks away and excellent) a free breakfast at Stella's which was across the street. We arrived about 6:00 PM on a Wednesday and did not have any problem with traffic. We left about 8:15 AM next morning for the airport and got there in less than 10 minutes no traffic problems. Upon arriving parking was a bit tight and we got lucky with a spot right next to the office which was ground level covered parking (under the main building). But without luck it may have been frustrating. The room we were in was set up in a courtyard type design with the rooms facing a pleasant outdoor courtyard. The rooms were accessed by a covered balcony. We were in room 204 and it was very nice. The only drawback I could see is if the weather was bad and you didn't get luck with parking. I don't know Billings but I believe this is pretty much located in the downtown area. Parking and Wi-Fi were free. This turned out perfect for our needs. Very friendly staff.

"Exceptional Stay"

5
25/09/2018

My wife and I did a trip from Calgary to Corpus Christi and stayed one night in Billings. We chose the Clocktower because of it being pet friendly and all I can say is that if you ever need to stay in Billings, this place is amazing. The rooms were clean, and fulfilled all our requirements and the breakfast at Stellas next door was beyond great. But the best part was being greeted by Stan and Norma and 'Lil Guy'!! The three of them made my long travel day end on such a high note that when we left the next morning, we missed them dearly. There are good people in this world and hands down, you will find them at the Clocktower in Stan and Norma! Will definitely stay here again if I ever find myself in Billings again. Thank you guys, you made my trip!

"If there was a 'good' category it would be there..."

3
24/09/2018

Good hotel overall, nice room of good size, comfortable bed, bathroom reasonable size and good shower pressure. Downsides are no restaurant and no bar! Breakfast is included at the cafe opposite, okay but nothing special.

"Great stay in Billings, MT"

4
18/09/2018

Motel was clean and comfortable. The free breakfast at Stella's is great. The motel is surrounded by restaurants, bars, and boutiques. Such a fun location. We are planning our next stay. Can not wait!

"Great place to stay"

4
15/09/2018

My husband and I spent two nights here. The room was clean and comfortable. However, the best part is they give you vouchers for breakfast at Stella's nextdoor. I would stary here again just for that. The hotel is, also, in walking distance to many of the breweries and restaurants downtown.

"Great Staff & Restaurant"

4
13/09/2018

It was kinda cool that the parking was above ground, but under the pool. It's a good set up for saving space. I had a nice room, super comfortable bed, and a great experience checking in. Breakfast was free at the restaurant next door! It was outstanding! It was downtown, so not the easiest to park my truck in, but it worked and I would happily stay here again.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"My favorite place to stay in Billings"

5
09/09/2018

This is my favorite hotel in Billings for a number of reasons. Most importantly is how dog friendly they are. I have two dogs; both of them 70 lbs and bully breeds. They don't discriminate at this hotel and actually welcome bigger dogs which isn't as easy to find as you'd think. One of my dogs is blind and they always give me a room that is really easy for him to navigate. Because he's blind, he's afraid of stairs and so a ground floor room makes my life so much easier. The rooms are always clean, the staff is super friendly, and they give free breakfast vouchers for the restaurant on the corner. The hotel has a swimming pool, sauna, and fitness facility. The location is great as well. It's within walking distance of restaurants, bars, breweries, art galleries.. in downtown Billings. It also has free parking. I've stayed at other, more expensive hotels in Billings but once I found this location I've continued going back. What more could I ask for at such a reasonable price?

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
With so many great lodging choices in Billings, we consider it a great compliment when guests choose to stay with us every time they visit our city. Thank you for taking the time to post a review - thank you for being one of our repeat guests, both four legged and two legged!

"Acceptable"

3
08/09/2018

My fiance and I stayed here on 9/6 and checked out 9/7. My fiance had a surgery scheduled for 6:30 a.m. so we decided to stay in Billings the night before. The room was nice but the pillows were small and almost square instead of rectangular and the sheets were a little scratchy. There were over head lights which were helpful and there are block out curtains on the Windows but they are underneath the sheer curtains so they might be easy to miss. There were two different thermostats in the room which was a little confusing as we weren't sure which one to use. There was a good sized refrigerator but no microwave in our room. My only issue with the cleanliness of the room was several flies that were buzzing around in the room and a dead bug stuck to the ceiling near one of the beds. Parking was really tricky but trump was in town the same night so they were very full up and we were able find a spot that was still hotel parking. The breakfast at stella'a was excellent and the staff was helpful and professional, we just wish the room had been more thoroughly cleaned.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

"Much needed getaway!"

5
05/09/2018

We haven't traveled anywhere for leisure in over a year due to me having developing medical issues that have left me with mobility issues. This hotel was beyond what we expected for our getaway! Very friendly, very clean, easy handicapped access for us, great location, and the breakfast!! Not some dry donut or toast your own toast, but a full hot breakfast voucher to use at a restaurant that's on the hotel property!! You can also use it all day, not cut off at 9:00 a.m. And, they will even deliver it to your room for $5.00 that you pay (we actually splurged and had it delivered one day for our anniversary!). This hotel is in the heart of downtown Billings, walking distance to a lot of options. My only complaint is because it's downtown there is some noise, but I think it was because we were in an end room on the ground floor and they are outside entry rooms, I think the other rooms wouldn't be very noisy. We'll stay there again!! ??

"Super friendly staff and clean room"

4
03/09/2018

This hotel is walking distance from downtown. We stayed here to attend an event at the Alberta Bair Theatre and it was in a perfect location. Breakfast was provided by going to Stella's which is on the property of the hotel. There is a little bit of a wait to be seated at restaurant but food was amazing. The rooms are clean, however, outdated. The walls are a little thin so it is possible to hear the people that are in the room next to you.

"good location"

4
02/09/2018

We were here for a quick overnight stay before catching a flight out. The front desk staff were very helpful. The room was very nice, though a bit small. The location is great, easy walking distance to many good restaurants in downtown Billings. The only negative is the parking, which is kind of cramped.

"Great location to restaurants and bars."

5
18/08/2018

Location was good, short walk to several restaurants and bars ( which several close early due to local liquor laws) Rooms were good sized (there were 5 of us so had to get a cot as well) and clean. Although we didn't use the pool, looked nice and maintained. Can't always fit it in on a quick trip. Breakfast was included, which Is always great to have, especially when you are traveling with kids!

"Downtown Surprise"

5
17/08/2018

If you are going to be in downtown Billings this is a great place to stay. The room we had overlooking the pool was beautiful and spacious. I loved the soaker tub and rainshower! Great location and very friendly staff.

"excellent accommodations in billings, MT"

5
16/08/2018

rolled into billings on a x-country road trip; was attempting to target budget, usually 2-star type hotels, but being a BW rewards member, drove by Best Western PLUS (clock tower), and decided to check on availability for that night. bingo! covered parking...super helpful desk agents checked the two of us into a lovely two queen corner room within minutes, complete with excellent pricing for a Best Western and a great recommendation for dinner. was impressed with a bike (motorcycle) wash station and noted it for my next 2-wheeled road trip. the room was very spacious, well lit, with ample power outlets, top quality soap, shampoo and other amenities, in-room coffee, and a high shower head that was much appreciated for a tall guy (who often has to duck down to get under the water stream). ample square footage, great layout, comfy beds with ample pillows. hotel has a rooftop courtyard with outdoor pool. one of the many highlights was included breakfast, not the buffet type, but at a very popular, excellent adjacent (on site) bakery restaurant; you can select from several breakfast choices at no charge (tip not included) and i must say it was one of the best, easiest included hotel breakfast experiences i've ever had! bonus is clocktower's location within a few blocks easy walking distance to downtown dining and bar choices. this is THE place to stay on your pass through billings.

"Downtown Isn't a Bad Word"

5
16/08/2018

We recently stayed, again, at the Clocktower Inn. The proximity to some of Montana's best dining is a draw. (Breakfast at Stella's was included) They have a discount with many restaurants in the area when you show your room card. And they are within walking distance. The swimming pool is nice this time of year and the survey sent after a stay was responded to by the owner. I forgot my swimming suit in the room and when I called, two weeks later, they had it and mailed it to me. The front desk is always a great experience. It's also great not to have big-rigs running in the parking lot..in fact for being downtown the noise level is pretty low.

"Good time in Billings at the BW Clock Tower Inn"

5
15/08/2018

When business takes me to downtown Billings I always stay at the BW Clock Tower Inn. it is convenient to downtown businesses, restaurants and retail shopping.The staff at the Clock Tower Inn are most welcoming and efficient. They make you feel very welcome.The rooms are up to date with comfortable beds, in room coffee makers, refers for left overs. BW Clock Tower Inn works with Stella's Cafe for a breakfast selection. The food and service are outstanding.I highly recommend the Clock Tower Inn when business takes you to downtown Billings.

"Perfect Hotel"

5
07/08/2018

We stayed here for a couple of days and it was great. The guy on reception was lovely with us and had actually spent some time in Manchester, UK. We'd asked for a quiet room and were given one of the few (16 we think) that were actually completely inside on the second floor, not in the 'motel' part at all. The room was enormous with the biggest TV we've ever seen in a hotel room. There were also 2 showers in a double one and a fabulous king size bed. There was more than enough parking, most of it under cover. We did sit around the pool one morning on very comfy loungers. All very peaceful until some guy just sat there shouting into his cell phone. We thought about asking him to be quiet but his size and glare put us off! Maybe ban cell phones from the pool area? The room had the usual note about conserving resources but even though we followed instructions and hung our towels up, they were taken away and we were given fresh ones! Very central to Billings and you can walk everywhere - perfect!

"A wonderful nights lodging!"

5
06/08/2018

I absolutely loved the Clocktower Hotel! It was clean and quiet, with our corner pool-side room, and couldn't ask for better service. And the voucher for breakfast at Stella's was a wonderfully delicious bonus! I am recommending it to all! Our family enjoyed great restaurants within walking distance, as well.

"The ClockTower Inn in Downtown Billings"

4
31/07/2018

I have stayed at the ClockTower Inn several times as convenient overnight stop on my cross country flights. The hotel has courtesy transportation to and from the airport, a major plus for me. The hotel has been upgraded over the years, although old, its age is not problematic. Unlike many motels and hotels the electrical outlets are plentiful and not worn out. Remodel bathrooms are very nice, clean, and well lit. Decor is contemporary and attractive, excellent beds and bedding. Air conditioning in Billings in the summer is essential. This hotel's AC systems are thermostatically controlled and do a good job. Check in/out service is prompt and courteous. A complimentary breakfast is included at Stella's Bakery Restaurant next door. The portions are generous and the quality very good. Being located downtown, you are in short walking distance of the restaurant row and will have many choices.

"great hotel"

5
31/07/2018

I travel about 200 nights a year and this one of the nicer hotels I stay at. The room are big and very clean and updated. Staff is welcoming. The hotel is right downtown, walking distance to some great restaurants. I would highly recommend this hotel when visiting Billings

"BW Plus - Not!"

2
30/07/2018

This hotel or should I say motel. Does not keep up with other Best Western Plus Hotels. Limited Parking Extremely Noisy - Do not get a ground floor room. Being right downtown it has all the sirens and interesting characters of any city. The room came with one set of complimentary ear plugs! That is a dead giveaway of what to expect. Their queen bed is only a double and not a queen. The only saving grace of this place is Stella's Bakery next door for breakfast. I will not use this motel again.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Timothy, I am very sorry to see that you did not enjoy your stay at our property in part due our central downtown location nor due to our open air layout. We always try to ensure all our guests have a great stay which is why we have recently installed new windows in all the rooms that face either a street or parking lot as well as have gone in and increased the soundproofing insulation in the walls and ceilings. As you have pointed out, there still is occasional noise from various entities which is why we just recently started putting complimentary ear plugs in the rooms as we recognize we are in a very popular and lively part of Billings with over 26 restaurant and bars within walking distance along with being within 6 blocks of the police department, sheriffs department, federal and county courthouses, and both major hospitals. Once again, I do apologize you did not enjoy your stay with us as that is never our intention and if a guest notifies us they have concerns about the noise our pool area rooms are in a really nice courtyard with window facing inward or onto a quiet street.

"Downtown/Uptown with a great pool deck"

5
27/07/2018

Always stay at the Clocktower when have any type activity in downtown/uptown area, be it business, medical or entertainment. This time medical/situated close to medical facilities. Next week the Blues Fest just across the street. Excellent hotel.

"Excellent!"

5
27/07/2018

The 2 rooms we stayed in at the BW Clocktower Inn were recently remodeled and beautiful. Easily the nicest BW rooms we've ever stayed in. The complimentary breakfast at the adjacent restaurant was awesome! Highly recommended for anyone staying in the general vicinity.

"Coop"

5
26/07/2018

Great place I love the friendly staff and clean rooms the breakfast they provide is outstanding . You can't go wrong at this hotel . It's very close to a lot of outstanding restaurants there's Burger Dive featured on the food network channel man vs food across the street as well and steak house . So many choices in walking distance I was very pleased

"Nice hotel with a great breakfast"

3
25/07/2018

This is a large hotel and it is very well kept. There are beautiful flowers in the courtyard. The breakfast at Stella's was amazing, and we bought cinnamon rolls to go for our breakfast the next day. We had a little difficulty finding our room because we had to walk across to the parking garage and go up an elevator and around to the very back, however the lady at the front desk did a good job of showing this to us on a map. The air conditioner didn't seem to be working so my husband called the front desk and they said maintenance would be right up. He opened up the door to look out to see if they were coming, then shut it and the air started working! He called the front desk back and she said "Oh yes, there are sensors on the door, it must not have worked the first time you came in the room." Weird....and maybe she could have mentioned for us to try that first instead of calling maintenance. Everything else was fine, and the bathroom is large. The only other problem we had was when we were leaving and I called the front desk and said I would need airport transportation in 20 minutes. She said that's great, come down when you are ready. We came down and nope, not there. She called them and 10 minutes later we were still waiting. Then another guest called the front desk with the same request so she said we would have to wait on them to come too so we could all ride together. I understand this, but it's a good thing we didn't miss our flight because by that time we were about a half hour later getting to the airport than anticipated.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you very much for your business and appreciate the feedback you had provided. I am glad to see our front desk agent was able to show you on the map how to get to your room as you are correct that our property covers almost an entire city block and can be a bit confusing. We are currently working on changing our way-finding to make it easier and more intuitive. As for the shuttle I do apologize for the long wait and we should have clarified to just come down 5 minutes before you are ready to leave and we will call the shuttle. We also should have gotten you up there once you were in the lobby as opposed to making you wait. Nothing worse than rushing and we truly do apologize for that.

"Excellent! You can't go wrong!"

5
24/07/2018

The ClockTower Inn consistently provides exceptional service. The facility is clean and well maintained, the staff always friendly and professional. Rooms are quiet and comfortable. Since there is no lobby breakfast, the alternative offering of a free breakfast at neighboring Stella's is great! (You MUST try a cinnamon roll!) Easy walking distance to most downtown attractions.

"Great stop in Billings!!"

5
22/07/2018

Wow. Wanted to book a place in downtown - SO glad I found BW Clocktower!! Location is PERFECT - able to walk easily to different food/coffee places. The room is extremely well-outfitted: super bed, lots of charging outlets, great frig (on a long road trip so that's nice), comfortable easy chair and very well-organized -stocked bathroom. AND - Stan (the Man) at the front desk. Helpful, charming, genuine and fun person who helped us settle in - offered great dinner suggestions as well. We really enjoyed him - the personal touch at a corporate place can make a customer want to return, and recommend one place over another. We would happily stay here again! Thanks, Stan.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you so much for such a great review. We are so glad you not only enjoyed our rooms but also our awesome staff. We agree Stan is the man up there and we are really lucky to call him a colleague. I hope you had a great trip through Yellowstone.

"Great vacation stay"

4
19/07/2018

The room was very nice and one minor problem was very quickly fixed to our satisfaction Free breakfast is provided by their in-house restaurant, Stellas, it was amazing. If you are a breakfast person this is a must stop!!!

"Amazing"

5
16/07/2018

We had a great time. The lady that checked us in (coffee) that's not how it's spelled but how it sounds, was great, very helpfull and patient with us, the engineering/security (Lawrence) dropped everything he was doing because he noticed we had a baby with us. He took all of our luggage and showed us directly to our room, he took the time to explain everything, advise is on places to eat and fun things to go do, he went way above and beyond to make sure we had an amazing experience. The property is breathtaking, beautiful,clean,and even though it's in the heart of downtown it is very safe and secure. And the on property restaurant with free breakfast was great! Thank you Lawrence and the entire staff for making our stay amazing! We will stay there every time we come to Billings.

"Its breakfast adds a lot of value"

5
15/07/2018

The hotel itself was fine. Not fancy, but not a lot of noise (plumbing) either. Its location lets you walk downtown Billings very easily, as we did. But its breakfast at the diner next door makes the those bleak motel breakfast look like poor value, indeed. Recommended.

"Great experience"

5
15/07/2018

Staff was genuinely friendly. They were very helpful, professional and expedient, which I appreciated. The hotel amenities are awesome. They have a swimming pool on the second floor above a parking garage, interesting. The rooms are very clean. The rooms could use more sun/light blockage, that is somewhat disruptive. Other than that it was a good experience.

"Excellent"

5
13/07/2018

We drove into Billings, started looking for a pet friendly hotel and this one came up. We've always had good experiences with Best Western so we drove right to it and we weren't disappointed. Clean, comfortable, the staff was great and the breakfast was wonderful!! Lots of parking and easy to find.

"Fantastic Place"

1
13/07/2018

Late night check in was exceptional, very pet friendly with the little pups own scenic area to do their business...missed out on the breakfast but we will be staying there again and be taking advantage of the offer. Nice location in a busy area of town...

"Nice location, lacks in housekeeping"

4
12/07/2018

Our second day into our 4 night stay, housekeeping failed to show up. I called the front desk at 5 pm and they were very apologetic, but we could only get minimal services. We were given 500 reward points, but we paid for a decent room, not points. I'd like to say this was an isolated incident, but the beginning of July the same thing happened. The rooms have always been very clean upon arrival, just not well maintained during. When we stay for 10 days it is nice to have a clean room. We continue to stay at this location because maintenance and the front desk personnel are extremely helpful and very friendly. The pool looks inviting, and I have spent many hours on the cozy patio furniture reflecting on the day while watching the sunset. The location of the hotel is amazing, as is the on-site restaurant. It is very close to the hospitals, as well as to many great restaurants for dinner.

"Great Best Western Experience!"

5
12/07/2018

I have to admit I was pleasantly surprised at how nice this Best Western is - great staff, nice, clean room, very comfortable bed and pillows, good breakfast next door at Stella's. Will definitely stay here again when I'm in Billings. Location is within walking distance of a lot of restaurants. Area is pretty industrial but I felt safe.

"Excellent customer service"

5
11/07/2018

The front desk staff,( Kaufi in particular was excellent.) She provided above average service. From reserving the room to check out she did an awesome job. The room was clean and very up to date.Parking was good. We were pool side and had a great time. I would recommend this hotel to anyone staying in Billings, make sure to ask for Kaufi when checking in she will take care of you!

"Late flight in to Billings from Las Vegas"

5
04/07/2018

We stopped in to make our reservations for our return trip from Las Vegas. We were greeted and reservations made for a late arrival since our flight did not get in until 9:15pm. At a Holiday Inn years ago, I specifically told them I would not get in until 11pm or later only to find they canceled my reservation for my room when I got there at 1am from Belize and had to walk to the nearest hotel to try to get a room! I have since switched to Best Westerns but wanted to personally book the room. The staff person (wish I wrote down his name) was so gracious and I knew I could count on the room being saved for me for the night we were to arrive. It worked out perfectly! Checked in at 11pm July 2nd and it was FAST and efficient and given a slip to have free breakfast at Stella's next door the next morning. Had a delicious free breakfast and headed home to Wyoming. I'd stay here again for certain!

"Good hotel location "

4
03/07/2018

I would have given a five star but we had noise at night. Other than the noise the bed was comfortable, room was clean, and my wife loved the heated floors in the bathroom. One of the benefits of staying here your free breakfast was at Stella's right next door. That place cannot be beat.

"A pleasant stay"

5
02/07/2018

We booked the room on line. We didn't know the location was right downtown, which was nice. We were able to walk around a lot. The staff were very helpful on telling us what to see and where to eat. Our room was very spacious, the bathroom had a heated floor. Our room opened onto the pool area. The breakfast included with the room was in a restaurant across from the hotel. What a great meal... We liked the hotel so much we ended up booking another night. Great place to stay

"Gem of a Motel"

5
28/06/2018

This motel, while not new, is well-kept and has great service. The breakfast is AMAZING. Loved all the planters with beautiful flowers everywhere. Sparkly-clean rooms that are well appointed, and the location is right near the best restaurants in Billings. I'll be back!

"Surprisingly great!"

5
26/06/2018

Recently renovated and paid attention to every detail. Rooms are nicely appointed. Shower pressure was great. Excellent location in the heart of downtown. Walking distance to most downtown attractions. Free breakfast at the on-site restaurant (Stella's) was excellent. Secure self-laundry facilities were nice and clean (included a change machine - wash and dry for less than $4). We did not take advantage of the sauna, but it looked very nice as well.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Love the title of your review and appreciate the review. We do like to surprise our guests in a positive away and always strive for that positive surprise.

"Bucket list trip"

5
20/06/2018

Very friendly staff they did need to change my room from two twin beds to king bed great parking for motorcycles they had motorcycle bike wash supplied towels for bike wash went out of their way to please customers Breakfast next-door at restaurant good breakfast good restaurants within walking distance

"Average Hotel Stay for Us"

3
16/06/2018

We did sleep well at the hotel. The breakfast was not included, and apparently the word that people staying at this hotel will get a discount on breakfast next door at Stella's bakery did not get public press. Oh well. Would have been nice.

"Best Breakfast"

5
13/06/2018

The Clocktower is centrally located. We walked 2-3 blocks to downtown where there was a wine and crafts festival taking place that we enjoyed. We strolled to some of the shopping area before stopping at local pubs for a refreshing beer. We had a wonderful breakfast at the restaurant where Clocktower offers complementary breakfast for guest

"This hotel is an anomaly - in a good way."

5
12/06/2018

After years of being a Diamond level member with Hilton, I have been staying at BW Plus more often after seeing how nice they are and learning more of what BW does for military members and veterans. Decided on this hotel for our night in Billings that we were looking for lodging. When first pulling up was a little surprised to see the layout of the hotel - like how roadside motels were laid out 30-40 years ago: Rooms opening up to the parking lot, 2 buildings divided by an alley, parking below the motel, etc. This hotel sits on the eastern edge of downtown Billings, so there are plenty of restaurants within walking distance. The rooms are very well appointed: Beds are quite comfortable. Linens, pillows and towels are of high quality - like what would find at a full service Hilton or Marriott hotel. The bathroom mirror has recessed vanity lights in it, shower has a normal shower head and a rainfall shower head in the ceiling, with a knob in the shower to switch water flow from one to the other - a nice touch. Bathroom has heated floors. You rarely see this in Ritz Carlton or Waldorf hotels, let alone a Best Western. Lighting was ample, plug outlets were plentiful. Internet speeds for a hotel were good (~20Mbps down/10Mbps up) None of the outlets have the USB ports built in them yet, no big deal for me. Tv has plenty of channels, including 10 or so HBO channels. AC/Heat was quiet (This can often be a problem!). Across from the lobby is a restaurant called Stellas (Menu and bakery items like a Perkins would have) which is where you get your breakfast as a guest. Guests can select from a limited menu of 7 breakfast options(2 eggs, 2 slices bacon, toast and hashbrowns were one option with a beverage) included in your room rate. These breakfasts are quite large, filled both my boys up which is no easy feat! And the food and service is excellent! I highly recommend getting the fresh squeezed OJ. Having a full breakfast like this for the 3 of us included in a room rate made the value of this stay even better.

"Great hotel, great service"

5
05/06/2018

We stayed here while traveling across Montana. It is downtown, so is a little out of the way and somewhat difficult to get to. But it is close to some good restaurants, is quiet with ample parking. The beds were comfortable and the free breakfast at the restaurant was very good.

"On the way out west"

5
01/06/2018

We stopped here just to sleep and get back on the road. The staff were nice. The room was average. But what we really enjoyed was the breakfast across the way. Not your typical continental breakfast, an actual server at a restaurant! We would stay here again.

"Super"

5
24/05/2018

This is a great place to stay in Billings, it is convenient for th centre. The room we had was great very quiet and on the second floor near the pool. The covered parking was good as we had a very violent hail storm while we were there. Breakfast is in Stella's Bakery next door. The staff were great.

"Great experience"

5
23/05/2018

I enjoyed my stay at this facility. Staff was great to speak to and very helpful and they really took the time to answer my questions as it was the first time I had been to Billings. The food that was furnished for their free breakfast was great.

"Don't judge a book by it's cover "

4
21/05/2018

We had a great experience at this hotel! Great secured parking, great rooms, and pet friendly. The pillows were ok but everything else was wonderful. There's a bakery attached to the hotel for breakfast and the included breakfast was fantastic. Would recommend if you're driving through or need a place to stay for a couple days.

"Downtown Billings"

4
18/05/2018

We like staying at the Best Western ClockTower Inn when we are in Billings because of the location. We can walk anywhere downtown to eat or to sample the various breweries that are located downtown. The staff are very friendly and helpful. Breakfast is great at Stella's too!

"Convenient, clean and unpretentious."

4
17/05/2018

So I gave it four stars but that doesn't mean its a four star hotel. Four star motel maybe but that shouldn't discourage anyone from staying here if they're looking for a decently priced place to stay in downtown Billings. It had what I was looking for: comfortable bed, decent TV options, mini-fridge, good water pressure in the shower, good location and an airport shuttle service. Staff was friendly, helpful yet unobtrusive. The complimentary breakfast at Stella's is a $10 value and worth taking advantage of. It's on the east side of downtown, but the west side is maybe a 10 minute walk so everything downtown is walking distance. Would definitely stay again.

"Convienent and Unique"

4
02/05/2018

This was a unique property that was clean and affordable. The clerk who checked me in was friendly and helpful. There was loud construction going on in the morning, but we were up so it wasn't a big deal. We arrived late and left early, but would definitely stay at this property again! Its a great location and is pet friendly. The bed was decent, but there pillows were uncomfortable.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you Tiffany for your review. We are currently in the process of purchasing over-sized pillows for all our rooms so guests will have two different options on pillows as we agree variety is a good thing.

"Best Western Clocktower Inn"

4
17/04/2018

A nice, above-average hotel in downtown Billings, MT. Nearby restaurant is a plus, though the hours could have been longer into the evening. It can be a walk to get to your room in this large hotel. Overall, a good value and experience.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your comments and appreciate you taking the time to review us. With having Stella's Kitchen and Bakery as our complimentary breakfast we just want to make sure our guests have worked up an appetite for an amazing breakfast and have enough room to finish such a great breakfast.

"Conveniently located"

4
13/04/2018

Excellent front desk service;generously sized room; wonderful breakfast at the little bakery adjoining the property. Nice restaurant withing walking distance. Would stay there again next time we come theough Billings.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you Margarete for your wonderful review and appreciate the compliment saying you would stay with us again with means a tremendous amount.

"Best pet area ever!"

5
13/04/2018

We travel with a small dog and love the hotel's wonderful pet area, complete with a shade tree, park benches, and ASTROTURF!. Also, breakfast is provided at the fabulous Stella's next door - a real bonus. Nice hotel, very comfortable, recently remodeled, with a convenient downtown location and a very friendly staff. This was our 5th stay at this hotel and we already look forward to the next.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Our Director's Of Goodwill (D.O.G's) wouldn't allow our four legged guests to have any less of a great stay as our two legged guests which is why we include some special treats for the dogs. I am also glad to read you enjoyed your room as well and that it was clean and accommodating as we believe you should not be able to tell the difference between a "pet friendly" room and a one that isn't. We look forward to seeing you again

"Located in the Center of Billings"

4
07/04/2018

Best Western Inns are like the box of chocolates - "you never know what you are going to get." In this case it was one of those very good choices. I had a large room in a quite section of the inn. The room was spotless. The bed was comfortable and the air ventilation system was perfect. The staff was very friendly and helpful. Plenty of parking was available. The location was in the center of downtown with easy access to restaurants, entertainment, businesses, and the two major medical centers, Breakfast was available from a limited but varied menu in the adjacent restaurant. Based on my two day stay I would definitely stay again if in the area. Complimentary airport transportation is provided.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
What a great review! Thank you for taking the time to provide our readers information about your stay. I hope you will return soon!

"Stayed one night"

5
01/04/2018

Very nice place to stay. We will stay here again if we are back in Billings. Price is fair and location is ideal. Very nice steak house very close. Clean rooms and well adorned for our needs. Very busy during fair season.

"Great downtown location."

5
22/03/2018

Got a late start on a business trip and decided to stop in Billings, MT rather than push it to Casper, WY. Happy I did. The clerk at check in was very personable and efficient. Recommended a great restaurant for a late dinner w/in walking distance! Really nice being downtown and the little restaurant/bakery next door had a wonderful breakfast w/lots of locals so you knew it was good. Room was clean and spacious, great bed & comfortable range of pillows. Wonderful heated floor and roomy smoking tub.

"Hotel Review"

5
21/03/2018

The Clock tower is the best hotel to stay in Billings,MT. Great staff, nice rooms, amazing breakfast, Great Internet and more. It is close to some Nice restaurants and bar's as well. I would recommend the best western Clocktower inn on any occasion.

"Weekend Getaway"

4
18/03/2018

My husband and I really enjoy staying at this hotel. The rooms are clean, the breakfast at Stella's is always a treat and the price is reasonable. BUT our favorite part about staying at this hotel is that it is close to all the great restaurants and bars. It's our favorite weekend getaway spot ??

"What a great place!"

5
10/03/2018

I stay here often and have never had a bad experience. The service is wonderful, the rooms are clean and updated. There is a restaurant on site that has wonderful food. They are very busy but the hotel does tell you the best times to go.

"Keep This In Consideration As A Place To Stay"

4
06/03/2018

Conveniently located in Downtown Billings. Clean. Very friendly staff. The parking is a bit tight but unless you are a terrible driver you will be fine. Has the potential to be noisy, but when we were there, any noise was short lived. Complimentary breakfast is at Stella's, a wonderful bakery/restaurant just across the driveway. Hotel price, comfortable bed, cleanliness and Stella's makes this quite a deal.

"Impeccable Kindness!"

5
04/03/2018

Pulled in after driving 860 miles and was warmly greeted by Stan! He was so kind and quickly squared us away so we could call it a day! My husband and I are Best Western Reward Members (sign up on the spot and instantly receive 10% off your stay) even if you don't travel much! THEN COMPLIMENTARY BREAKFAST AT STELLA'S ! Make certain to take your appetite and plan not to eat the rest of the day! No kidding!! Upon our departure the same beautiful courtesy . It was Sunday morning and I had left my toothbrush at the last hotel, she did not miss a beat as she handed me what I needed. Thank-you!!

"Nice rooms, needs sound/weather proofing!!"

3
28/02/2018

First of all, the staff are amazing and very accommodating. The rooms are clean, but extremely noisy. We were stuck in room 158 which is right on the end corner next to the street. Needless to say, we didn't sleep that night. I think the main problem is the doors don't seal. You can see light all on at least 2 -3 sides. With freezing weather, the cold air blows through, therefore the heater clicks on and off about every 3 minutes. We went in the next morning and they were able to switch us to a different room, although a little better, the door still didn't seal. So the heat still ran every 5-10 minutes. The place would be great place if they'd just do a little weather proofing/sealing!!

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you very much for your feedback and do apologize for the gaps in the door due to sealing. We have began going through the rooms to determine which ones could be a an issue and have started looking for solutions that are durable and will last.

"Great experience"

4
20/02/2018

We had the pleasure of staying here last weekend. Room was clean and comfortable. Could use a new mattress though. Staff was very friendly and helpful. We would definitely stay here again! It is also in great location can walk just about anywhere in the downtown area.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"Top Notch Downtown Hotel In Beautiful Billings"

5
15/02/2018

This hotel, one of many in its chain of BW franchisees, is perhaps the best Best Western we have ever stayed at. The hotel has several stories, all inside rooms on the courtyard, and is located in downtown Billings, on one-way 1st Avenue North, and just one block between N 24th Street and N 21st Street. The hotel is clean, modernized, has a courtyard with a swimming pool, and offers a free breakfast at an adjacent restaurant it promotes. Parking is free below, but with easy access outside the hotel. The staff is very friendly, and the rooms are of fair value for a major downtown hotel. For a downtown hotel, especially in Montana's largest city, the place was very quiet for sleeping. Many good restaurants are within just a few blocks of walking distance. There is easy access to the airport, just a mile or so on top of the plateau/mountain overlooking downtown Billings.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
 Thanks so much for the very kind review and for choosing the BEST WESTERN PLUS ClockTower Inn. I am so delighted that you found our service to be exceptional and enjoyed our hot breakfast. It was our pleasure to serve you. We can't wait to see you again soon!

"Impeccable Service!"

5
10/02/2018

Hands down, the service here is great. From maintenance to front desk staff, we have always been treated kindly and professionally. Staff is knowledgeable about Billings and can provide excellent recommendations in the area. Rooms are clean and quiet and very nicely appointed. Although they don't have breakfast in the inn itself, they offer breakfast at Stella's (famous for breakfast in Billings) and it's right across the parking lot. Have stayed there several times, and will continue to.

"Montana tour 2018"

4
08/02/2018

Stayed at the best western and we enjoyed the room as well as the area and restaurants. Room was clean, employees where friendly. Good value, parking was difficult but hotel provided us with options. Complementary breakfast was great.

"Dog friendly!"

5
05/02/2018

Had an unexpected stay in Billings over the weekend. Had my dog with me so was worried about finding a hotel with her. But this place didn't disappoint. Super pet friendly, they even had a little treat bag for her when we checked in. They also had an awesome little “grass” area for her to do her business. The room was clean and comfortable. Getting a free breakfast, off of a limited menu, the next morning was great. Really enjoyed my stay here. Only negative I have, is that the pillows SUCK! They are the tiny square ones and we're so lumpy. I normally travel with my own pillow due to this issue in most hotels.

"Great value"

4
29/01/2018

Great value and location. Hotel restaurant is very good and there are many good restaurants within walking distance. Hospital is very close which was important for us this trip. Rooms are well equipped. Parking is a little sketchy with a bigger vehicle.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your kind comments about our hotel. We sincerely appreciate the time you took to post about your recent stay with us - we look forward to serving you again whenever your travels bring you back to Billings.

"What to do if you don't have pets"

4
22/01/2018

This hotel has two wings to it...one for people who have pets and another for those who don't. Unfortunately, we weren't offered a non-pet room. And unfortunately, we were located on the first floor with the pet potty in front of our room. Not only did we have to tolerate the pet debris, but the owners would sit in the area and smoke. So be sure to ask for the non-pet rooms, if you don't have pets. Other than this very unpleasant part of our stay, the hotel room was very nice. They provide breakfast at a restaurant next door which was very good. Would stay here again only, if I can stay in the non-pet area.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your business and taking time to let us and others know about your stay. I do apologize owners did not pick up after their pets and others were smoking right there as we want every guest to have an enjoyable stay. You are correct that about 14 of our rooms are close to the pet area though we do have many other pet friendly rooms that are not near the relief area though we pride ourselves in you never knowing a pet was in the room. We do recognize there are many travelers who would prefer to not have a pet friendly room and as such all our pool area rooms are non pet friendly.

"Nice!"

4
21/01/2018

We had a very nice stay here the evening before we returned home out of the airport in Billings. The hotel is conveniently located to a number of restaurants within walking distance and the airport is a short drive. The on-site restaurant serves an excellent breakfast, but plan ahead because it gets crowded. We ordered our meals over the phone and brought it back to the room so we could finish packing and have an un-rushed morning. The staff were great, the rooms were clean, and we had no issues. We would not hesitate to stay here again.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the Best Western Plus ClockTower Inn . I am glad to hear that you enjoyed the furnishings and amenities in your room, staff, and that you had a great breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"worst night sleep"

2
20/01/2018

We were traveling through Montana on the I 90. We choose Billings as our stopping point for the night. I used my Travel Advisory App. to pick a Best Western hotel. I selected The Best Western Clocktower Hotel downtown. Clean room which features a balcony with each room which amounts to an open area that everyone uses to go to there rooms, it over looks the Parking lot and back side of Stellas Restaurant. The walls are thinly built where the adjoining room guests conversations are easily overheard. we were forced to turn on white noise to drown out the voices booming into our room. 6am the next morning the parking lot is taking deliveries for the Restaurant. the trucks back up alarms were a constant sound for the next hour. This was one of the most expensive choices in Billings and was very disappointing.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. I have reached out to the construction company we work with in remodeling our rooms which included added soundproofing and insulation between the rooms. I am truly sorry you did not enjoy your stay with us. Thank you again for your time and feedback.

"Mixed review"

3
14/01/2018

There are pros and cons to this hotel. Pros included that the room was very nice and also very clean. Also the breakfast in the morning from the restaurant was wonderful. They make fantastic cinnamon buns. Cons include lack of customer service at the front desk – we had asked to have the pull out couch made up as we were going to be late checking in and we were told no that was our responsibility. When we arrived there was no bedding in the room for the pull out bed therefore we had to call back down to the front desk in order to receive some. Parking was absolutely awful if you drive anything besides a small car. Please note that this is more of a motel then a hotel as the doors to the rooms open up to the outside instead of a hallway. It was not worth it for the price.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Your business is very important to us and we value your feedback you provided us. By telling us what you liked or didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great Night Sleep!"

4
11/01/2018

My sons and I were driving from Chicago to Seattle and selected Best Western Clock Tower Inn for our first nights rest. This location was clean, the staff was professional and it was close by to some great dinner choices. Glad we stayed here and will use BW more frequently.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for the great comments and am glad to see your stay with us left you refreshed for the next days drive. I am also really glad to see you enjoyed not only our property but some of the wonderful restaurants within 2 blocks of the hotel.

"staying an paying that is the a big deal when you have to pay twice for your room with out being told that when booking"

4
08/01/2018

It would have been nice if I was told that I would have to pay twice for my room! it sucks that you book a room online then you go check in in then get told that you have pay again for your that is not right?

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
I am very sorry the issues you experienced. We don't typically charge a guest twice when they book online, and if we did it was in error. If that is the case please contact us so we can look into it further as I am unable to look up your reservation without any specific information. Could it have been that you booked online but your card was not actually charged until check out or could you possibly be talking about the credit authorization we perform at check in? Once again I am very sorry and would be happy to look into this further and make it right if there truly is an error.

"Comfortable Hotel"

4
28/12/2017

All the staff we encountered were very nice. The lobby was set up and decorated for Christmas which was adorable. The hotel offers mostly outside access rooms. It is was a little confusing at first to find our room from the main office. However they Do provide a map of the complex. Wifi seemed to be working well and at a good speed. The room's heater was already on when we arrived so the room was not cold. This was a nice little touch.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Not worth it"

2
27/12/2017

First the place is a motel not a hotel. The rooms were updated nice but having to walk up a cold stairway (with no cameras or security) then outside in the snow to get to our room is not my idea of a good room. Biggest complaint was the pushy room service. They literally pounded on my door at 8am. Then they came back two more times before 10. There was no do not disturb signs in the room to hang on the door so one would think they could talk to the front desk about who was checked out. Also the heat was either on or off. Woke up to the room 50 degrees and then turned it on and it took hrs to heat back up.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience, but unfortunately we are unable to determine what room you were in and unable to look into the heater or the specifics of housekeeping as they don't start until 8:45 am. If you have a moment we would welcome to hearing more about the specific issues so we can fully address them. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

"Sketchy Location"

2
13/12/2017

We arrived late to the Best Western Plus Clock Tower Inn. After seeing its location, I think we would have found someplace else, but they take animals and we were tired. This hotel is located in downtown Billings. It is sort of weird, in that it seems like a typical motel usually found on the edge of town that had been squished into its present location. The parking was awkward, although most was in an attached one level garage. The room was nice and clean. However, there were several individuals hanging around the area that gave me pause. The just seemed to be hanging around the block with the hotel which caused me to make sure that nothing of value was left in our car. Ultimately, nothing unusual happened during our stay. I will also say that their space to let your dog go to the bathroom was a small space, maybe three parking spots in size covered in astroturf.. My dog did not seem to care, but it was odd. Overall, I won't stay here again, opting for newer hotels nearer the interstate.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you very much for your response and am sorry to hear you didn't enjoy your stay with us or our downtown location. Unfortunately, being centrally located in downtown there is a lot of activity due to the Police department, Sherrifs department, Federal and County Courthouses along with over 30 bars, restaurants, life performance theaters, and a dozen museum or art galleries all within 3 blocks of our property. However, the business owners all pay to have two full time bicycle police officers whose sole area is downtown thus subsequently there is less crime downtown. We try our best to ensure on-site there are no loiterers but we can always do better and appreciate the honest feedback. As for the pet relief area it is a special turf designed for pet areas as we used to have grass but due to the high usage of the area it was mostly dirt which then caused guests to not pick up after their pets so we felt this was a better and more sanitary option.

"Great Weekend Stay"

5
12/12/2017

Stayed here for the Foo Fighters concert. Great hotel. All staff that I came in contact with was awesome and very helpful. after a 5 hour drive it was nice to be able to check-in quickly and be greeted with such joy. Thank you guys for a wonderful stay. Also wanted to note that the heated floors in the bathrooms are awesome!

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your comments and am glad to see you enjoyed the heated tile flooring in the bathroom. It is not a big thing but early in the morning it sure is a nice thing to have. Once again, thank you for your business and am glad you enjoyed downtown.

"Awesome Service!"

5
11/12/2017

We were in Billings for Foo Fighters concert and wisely so we picked the Best Western Clock Tower Inn. The staff was friendly and efficient! The rooms and nice and clean and beds are comfortable. Upon check in we were told their is a free shuttle to the concert. The shuttle drivers were awesome and picked us up after the show. A free breakfast at Stellas (one of Billings Best) was included. I stay often in Billings for a variety of events and the Best Western Clock Tower Inn is now my top choice in town.

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you so much Kevin for your wonderful comment and are really glad to see we helped your make your concert experience that much more memorable. We would recommend you also check out the Pub Station which also has many great live bands come through their doors and are right next door.

"Over night stay"

5
11/12/2017

Nice clean and comfortable, room had great water pressure and plenty of hot water in the shower, great local places in walking distance, you also great 10/off when you show your room key, would stay here again. Staff was very friendly, great experience

Blake W, General Manager at Best Western Plus ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"Rude reception "

3
11/12/2017

While the hotel was decent and the breakfast fabulous, for some reason the front desk concierge felt it his duty to share his opinion with me that we had too many children, (3 to be exact) since the earth is already overpopulated. In the future, he should keep his opinions to himself.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Ben, Thank you for your comments and feedback on your experience. I am really embarrassed to hear about the comment made and hope if you have a moment to reach out to me directly so that I can determine who that was. We pride ourselves in being professional and providing great customer service and in this case we did not do that. Once again I appreciate the feedback and apologize for the comment made.

"Get in Gear -- Location & Quality"

5
07/12/2017

Great downtown location--much to see and do within walking distance from 3-start restaurants to the Yellowstone Museum. Staff totally geared to customer service who would have thought about Billings, MT?

"Teresa Hubbell"

5
05/12/2017

This was a great place to stay! The staff is awesome and the rooms were clean and comfortable!! You can tell the staff takes price in their work place!!! The price was within our budget!! The place will be my number one spot to stay when visiting Billings Montana! It is close to the Medical offices and hospitals. Not to mention great places to eat!! I had breakfast at Stella's and it was awesome!!

"First rate stay"

5
28/11/2017

This was a repeat stay for us. We enjoyed the ram statues by the elevator, the free breakfast options at the restaurant next door, and the small but adequate fitness room. My spouse loved the combination wall shower and overhead rain shower, while I loved the heated bathroom floor. Will definitely stay here again.

"Clock Tower Billings"

4
28/11/2017

Very nice place to stay if you need to be in the heart of Billings.Shopping and dining are a walk away. Helpful staff and the Stella's Restaurant serves an excellent breakfast with very nice staff.Parking is good for the space the hotel has.

"Most enjoyable stay!"

5
27/11/2017

I was in Billings for Jury Selection. I was a bit stressed out until I got to the Best Western Plus Clocktower Inn! Stan, at the front desk, was so friendly & very helpful. The other people working there were also kind and thoughtful! If I ever get called for Jury Selection again, I will definitely be staying here!

"Love the Clocktower Inn and Stella's"

5
27/11/2017

This hotel is my go to when I have to stay in Billings. The rooms are always clean. The sauna is clean. The staff is always friendly and helpful. Great downtown location that doesn't cost an arm and a leg to stay at.

"Peer Collaboration"

4
26/11/2017

On a quick trip to collaborate with peers I choose to again stay the Best Western. It's right in town and has access to everywhere else. There is a good restaurant right next door and many others within walking distance. If one needs to shop that is close also. The freeway is close and has good signage.

"Bad location, old hotel"

2
21/11/2017

We got this night on best western rewards and will never stay there again. Hotel is downtown in a so so area. The hotel once was a nice hotel but has seen its better days. Front desk staff were very nice. Room did not even have a microwave and so we phoned front desk to see if there was a microwave available and were told yes at the front desk. We went to the front desk and had to go behind the desk to an area in the back to use the microwave. Not impressed. Breakfast was next door at the restaurant, that we wanted to go for dinner to but it closes at 5pm, and breakfast was very good.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations and appreciate your comments as I find honest feedback from guests truly does help make us a better property and gives us an opportunity to correct or improve upon deficiencies or problems which may have occurred during your stay. I do apologize that you were not able to enjoy our wonderful downtown area that has over 26 restaurants or bars, 2 museums, or 2 live performance theaters, or one of the many locally owned boutique stores all within 2.5 blocks. With regards to the room you are correct we have opted to not have microwaves in the room for several reasons one being with so many great choices to eat at so many different price points many there is very little demand for them though as you mention we do have one down at the front desk. Once again I am sorry we did not deliver a good nights stay and will look into those comments as we are continuously evaluating how to better serve our guests.

"Great location in Billings"

5
20/11/2017

Helpful and attentive staff. The restaurant is really good and I would eat there even if I wasn't staying at the hotel. I would definitely stay here again. The location is perfect for the downtown area. Close to the breweries and restaurants and entertainment. Love the downtown area in Billings.

"best restaurant"

5
16/11/2017

staff reserved parking for our 20 foot boat very helpful .downtown location is busy but well situated for night life and shopping complimentary restaurant breakfast next door makes this hotel a must stop for travellers.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your kind comments about our hotel. We sincerely appreciate the time you took to post about your recent stay with us - we look forward to serving you again whenever your travels bring you back to Billings.

"Nice, comfortable rooms."

5
14/11/2017

The room was very clean, and it looks like it was recently updated. The staff was very friendly. The breakfast was delicious and served quickly. The only down side was that they have 2 buildings and it was a little challenging to find our room in the second building.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
We really appreciate your comments and as we renovate the exterior in the coming months way finding is one item we are looking at to make it easier.

"A comfortable welcoming place"

5
11/11/2017

A check-in at 1 a.m. was made comfortable by the cheerful clerk waiting for me, and the pickup by their shuttle. They had a non-smoke/non-pet comfortable room waiting for my arrival. I loved this hotel.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
What a great review! Thank you for taking the time to provide our readers information about your stay. I hope you will return soon!

"Stay in Billings, Montana"

4
10/11/2017

We decided to try a different Best Western on our way through Billings on our way home from Idaho. This property is located downtown and a little farther off the freeway. If Goggle maps had used a different exit off the freeway it would have been better. This property is more like a motel; however, there is an elevator for the 2nd floor rooms which was very nice. Instead of breakfast in the lobby you receive a voucher to have breakfast at the restaurant next door. I really like this option. Because we were traveling outside prime vacation time we did not have to wait to be seated. Breakfast was great! You also receive a voucher for a discount at several downtown restaurants and bars. We arrived late in the evening and left the next day so weren't able to take advantage of this voucher. Nice idea for the traveler who has more time. Our room was very nice and noise level was non-existent.

"one night"

4
09/11/2017

very nice stay parking is cramped for a full size pickup very attentive staff! nice rooms with great bed!! the restaurant is very good wonderful bakery!! didn't get to try the pool we loved it!! nice downtown location easy walking distance of many great eating places

"Friendly Staff, Great Location"

5
06/11/2017

The Clocktower was located across the street from the venue we were going to for a concert so we chose it based on location. The young man who greeted us upon check in was amazing. Very funny and professional. The rooms were upgraded and very clean. The beds were very comfortable. I will definitely be staying here for future billings trips. I would suggest getting to Stellas early as there was a bit of a wait but once inside our waitress was hilarious and the food was delicious.

"Perfect Location, friendly staff"

5
06/11/2017

The young man who checked us in was outstanding. Very friendly and professional. This hotel was across the street from the venue we were going to which is why we picked it. Very nice rooms. Breakfast at Stellas was outstanding, but I suggest getting there early to beat the wait times. Will be returning for any future trips!

"Questionable?"

3
03/11/2017

Off the beaten track (not close to freeway), hard to get to. Not your typical BW, seemed like a converted motel. May have hit it at a off time. Breakfast was great though. most of the places recommended for eating were closed. Parking is tight, don't go there with a trailer.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for taking the time to let us and others know about your stay and apologize we did not make it known that we are located in the heart of downtown which is about 2 miles off the freeway. We would welcome to know what day of the week and time your arrived so we may look into the restaurants anymore. Most of the restaurants stop serving dinner around 10 pm and on the map provided at check in we try to highlight which ones are open on Sundays. If you do have a trailer or large bus we can accommodate them in our bus parking spot and just would request you let us know at time of reservation so we can ensure we take care of you.

"Drunks, Traffic and Sirens"

2
02/11/2017

The hotel is nice, but everything outside of your door is against you. There are the drunks, the meth heads, the cops, sirens and rescue vehicles racing by all night long. Did I mention the noise of people yelling? If not expect it.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
While I am really glad to see you enjoyed your stay with us you did not enjoy the downtown. We wish we could say downtown is without its problems but that is never the case with a great vibrant downtown full of positive life and activities. While there are always those less fortunate we feel our downtown has much more positives than negatives. Downtown Billings and our location has over 35 restaurants, bars, and coffee shops, both the police and sherriffs departments, both the county and federal courthouses, and two of the largest hospitals/medical corridors West of the Mississippi within 500 miles. This also doesn't include the live music venue, now voted one of the top 125 in the nation, and two live performance theaters each bringing in traveling broadway shows. We have a great downtown with owners who care and are always trying to help those in need while improving our downtown and appreciate the comments.

"BW Clock Tower"

5
31/10/2017

Always stay here while in Billings.. Easy in, easy out, location is perfect from airport to my business location. Always been clean. Quiet for the most part. All generic amenities. Hair dryer always works. Generic cable. Heat in BR floor is wonderful~!~! Fresh, bright, clean towels. Staff has always been helpful. Been staying there the last 4 years off and on....

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
With so many great lodging choices in Billings, we consider it a great compliment when guests choose to stay with us every time they visit our city. Thank you for taking the time to post a review - thank you for being one of our repeat guests!

"Group Travel"

5
29/10/2017

I recently booked a block of rooms at the Clocktower Inn for a group that was traveling out of the country. The staff was extremely helpful and accommodating. Our rooms were very nice and clean and we had covered parking for our vehicles while we were gone. I would definitely stay here again!

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you very much for choosing to have your group stay with us and that you all had a great stay. We always want our guests to have a great stay and work hard to ensure that happens.

"Old, dirty, outside entry like an old motel."

1
29/10/2017

This old, dark and dirty motel has drive up rooms. My room was so dirty I put towels in the floor to get to the bathroom. View of the parking lot. Staff was very nice and not responsible for this terrible motel. I should have known better but our hosts suggested it. Moved for the second night.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations as we never want a guest to have a bad stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am however unable to determine what room you were in and hope if you have time would be willing to contact us so we can learn where we dropped the ball and make it right.

"Nice place to stay."

5
29/10/2017

Always enjoy this motel and it's location. The complimentary breakfast is excellent. If looking for a location near plenty of restaurants and night life this motel works perfect. Never had a bad experience here.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you very much for your wonderful comments and am glad to see you took full advantage of our central downtown location.

"Don't Stay here"

1
22/10/2017

The place was not clean and over priced for an old dirty hotel with staff that did not care. They blocked the parking and the hotel shuttle would not move so you could not get in the door upon check in. Dad had surgery and they would not move so we could drop him off

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I would enjoy hearing more about your stay and the problems you encountered and specifically what time they occurred so I may look into it further. upon receiving your complaint I went back looked at our internal notes as well as video. I do see that upon being notified of the parking our front desk did offer to move the shuttle, but if there was another instance I would welcome the opportunity to look into it further. I find honest feedback from guests truly does help make us a better property and gives us an opportunity to correct or improve upon deficiencies or problems which may have occurred during your stay. We truly do care about our guests stay and am very sorry we did not deliver a great positive stay.

"Great stopover"

5
18/10/2017

This was hotel number 8 on our tour and we stayed here after Rapid City on the way to Yellowstone Park. The welcome was warm and the pool very welcoming after a long drive. We took the opportunity to catch up on our laundry and took the offered advice for dinner at a local steak restaurant which gave 10% discount to clock tower residents. The included breakfast across at Stella's was excellent again with friendly service, we also bought a muffin each to eat later.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your wonderful comments and are so glad you enjoyed your stay as well as the recommendation to Jake's Steakhouse just a block away.

"BW Clock tower Billings"

4
18/10/2017

We drove down to Billings from Calgary and stayed at the Clock tower Inn. We received a warm welcome from the front of house employee Stan on our arrival who took care of all the usual formalities! The rooms ( King) were very good,spacious and clean with all the usual amenities you'd expect from Best western including a comfy bed ! The Inn is in a good central location for food,drinks and such like . I would stay here again but for a longer period . Our check out in the morning was quick and efficient by the front of house girl Misooki Well worth the stay and visit not to mention good value for money .

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your review and business. We are so glad you enjoyed not only the room but two of our awesome teammates as we believe the people are what can make or break a stay. Once again thank you very much and we do hope to see you again.

"Good"

3
15/10/2017

VERY friendly and funny staff. Room was nice and liked that there were 4 Good pillows. They even had a dog friendly area. We didn't go to the pool but they had one. There was a parking garage also. Situated close to a bustling area with a great night life.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your review and comments and would welcome anymore insights on where we could have improved turning your 3 star experience to a 5 star one. Once again thank you for your business and apologize we were not able to provide you with a 5 star experience.

"Wonderful Place!!!"

5
13/10/2017

Had a very relaxing time here. The staff was great and the woman who checked us in was so wonderful. She gave us advice on what to see in Billings and we were not disappointed. The room was great and very clean. Everything worked. The bathroom floors are heated. Just overall a great place to stay. And pet friendly too!!

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
What a great review! Thank you for taking the time to provide our readers information about your stay. I hope you will return soon!

"Could have been better"

3
13/10/2017

The staff were nice and helpful but it very tight for parking load and Location kinda sucked the bed was not very comfortable and their free breakfast is another place but it was busy so didn't try it but it was nice to have discounts at other places in the area.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
I am very sorry to see you did not enjoy our central location in downtown that you did not have a chance to enjoy breakfast at the Stella's Kitchen and Bakery which has been best breakfast in Billings for the past 12 years. We truly do want all our guests to have a great stay and we are sorry to see we did not deliver that 5 star stay for you which is never our intention. We are currently working on ways to improve our parking and would welcome any feedback on how we can improve.

"enjoyable stopover"

4
11/10/2017

Pleasant hotel near the airport so perfect after a long flight. The doors open on to the courtyard which is probably the least attractive part of the resort. Breakfast is served in the adjacent bakery and was delicious and fresh with good service

"Nice Stay"

4
09/10/2017

Stayed one night after road trip. Stan was very welcoming and helpful. Room was nicely appointed. Breakfast is next door and very good. They offer pick up and drop off at the airport. We left at 6 am and the car was waiting for us. Good location in town. Recommend

"Easy Place to visit, feels like home"

5
09/10/2017

The staff is very friendly and helpful. The rooms are modern and up to date. The court yard is a great place to relax after a long day. Stella's restaurant for breakfast is a tad slow but all made from scratch so that take's time. I am usually in a hurry in the mornings so that is my issue not theirs. Plenty of very nice restaurants within walking distance for dinner. What's not to like about the Best Western Clock Tower Inn. As a business traveler I will be back. : )

"Vacation"

5
09/10/2017

This hotel is very nice. The breakfast they provide for at Stella is very good. Wasn't really happy with the room location they assigned us. It was in a group that were like being in a alley. Overall rooms were clean and nice.

"Amazing Staff"

5
09/10/2017

Perfect location for our visit. Free shuttle from the airport was a Big help. The staff at the front desk were amazing. We came in early in the day, so they let us check in early. Had to leave late in the day, so they let us check out late & kept our luggage safe until our flight out. The breakfasts at Stellas were included. Huge portions & delicious. Nice Variety or the list for the included options. Other items on the menu were very good too. Free WiFi was helpful. The room was very clean.

"good stay"

5
05/10/2017

I attended a wedding at the Depot. The staff gave very good directions on getting there. Only three blocks away, easy walking distance. The restaurant next door served a very good breakfast that was included with a meal voucher. The television wad high quality with an easy to use remote. I was impressed by the heated floor in the bathroom. I'm a restless sleeper so the large bed allowed me plenty of room to move around. Very comfortable.

"Excellent room and service"

5
04/10/2017

I was greeted professionally and personably. They truly cared that I had chosen their facility. The room was we'll appointed and the bed was very comfortable. The hotel has its own restaurant and the food and service we're excellent as well. I would highly recommend a stay at this Best Western.

"Very nice hotel"

5
04/10/2017

We stayed here while on a bus tour. When we arrived, the hotel Operations Manager boarded the bus. In addition to welcoming us to Billings and his hotel, he informed us that because the next day was Labor Day, the hotel restaurant would be closed. Breakfast had not been included in our rooms; but the manager told us that since we couldn't go to their restaurant and enjoy their famous cinnamon buns, they would put out a complimentary breakfast in one of the meeting rooms for us. Everyone cheered. That was very generous of the hotel and most appreciated. But it sure made me crave one of their cinnamon buns. The have a lovely pool area with many colorful flower boxes. Our room was very comfortable, especially the bed. This was the first hotel room we had been in that had bright lights in the rooms. It was such a pleasure to not have to turn on every light in the room to be able to see. It also had a heated floor in the bathroom; which in this part of the country must be a welcome bonus to guests in the winter. We would happily stay here again if ever in the area.

"Road trip II"

5
02/10/2017

The stay at the clock tower was for a wedding at the train station, which was close by. The wedding was the purpose, but we took it as part of a14 day road trip. The hotel and room was better than expected; the breakfast each day was very good. The backery across the parking lot provided pastries each day in the lobby of the hotel. The internet and wifi were easy to use.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
We hope you had a great time at the Depot and am really glad to see your time with us only enhanced your overall vacation.

"Surprise in the heart of downtown Billings"

5
02/10/2017

We were fortunate to find this hotel. The lobby was welcoming and cozy and the front desk clerk was a jewel. She processed our request for a room in swift fashion and suggested a wonderful restaurant just a block away for a late supper. The room was super clean and bed and pillows were fabulous. Our bathroom was bright and spacious as well. Despite being close to a busy street it was quiet and comfortable. The complimentary breakfast was hosted at a bakery/restaurant adjacent to the hotel and it was exemplary. Someday we hope to get back to Billings to explore what it has to offer and you can BET we will be staying at this hotel!

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
With so many great lodging choices in Billings, we consider it a great compliment when guests choose to stay with us every time they visit our city. Thank you for taking the time to post a review - thank you for being a future repeat guest!

"Great Service and Amazing Staff"

5
27/09/2017

First off, I travel a lot, and Billings, MT has the friendliest people! Everyone was so nice and helpful. Rooms were clean, comfortable and more than adequate. The heated bathroom floor was a bonus! As a single female traveling alone, I felt safe on the property. The complimentary breakfast was at the small restaurant on the property. Great food, and plenty of Gluten Free options which is rare! The staff here is amazing.

"A Wonderful Place to Stay"

5
26/09/2017

The staff at this Best Western was very helpful and kind. Rooms are very clean and comfortable. They give you vouchers for the Restaurant next door called Stella's which the food was delicious. You have to try the baked goods... yummy!

"Hotel staff"

5
25/09/2017

We arrived after driving almost 1000 miles. Stan was understanding and a pleasure to work with. He gave us all our options up front including surrounding restaurants and delivery. We got delivery and it was exactly as he said it would be.

"Clock Tower"

5
25/09/2017

The thing that impressed me the most was the young man at the front desk. He was professional, very pleasant and attentive. He is a great representative of the motel and its staff and the people of Billings. Great place to stay.....Great location to downtown Billings!

"Billings Go-To!"

5
25/09/2017

A great place to stay in Billings. Centrally located downtown and close to Rocky Mountain College, the Interstate, and elsewhere. Clean rooms and a friendly staff make this place my go-to in Billings. Full service breakfast at Stella's Restaurant and Bakery on-site!

"Great Place in downtown Billings"

5
19/09/2017

Great value for the $ . Courteous, professional staff. The onsite restaurant in worth the stay there. Very clean room. My only complaint was the sheer curtains that let in light and no way to block it.

"Would return and recommend"

4
17/09/2017

We enjoyed our stay here. The building doesn't look much from the outside, most Best Western Motels look drab from the outside, which is a shame. Our room was fine, the lighting was very modern and excellent. Lit up an otherwise dark room. Microwaves had been removed from all rooms due to misuse by guests. There was a fridge. Room was comfortable, bath and shower with basin outside, typical BW. The outdoor swimming pool is upstairs, make sure you get directions from reception. Take your room key to access the pool and the ice machine room. You get a voucher to use at Stella's Café and Bakery, which is virtually on the premises. You have a set selection to choose from, which is more than adequate, but if you want any extras you just pay for it yourself. It gets busy, so don't leave going till the last minute. We walked to the local restaurants, they are not far away. You get 10% off if you eat in certain restaurants, and you have loads to choose from. We had no trouble parking, but we did have a standard saloon car. Plenty of spaces Labour Day weekend. I would definitely stay here again.

"Close to Downtown Billings"

4
13/09/2017

Spent one night at this hotel before flying back East. Hotel was in a good location - two blocks to the eating area of Billings - walkable. Arrived late in the afternoon and left early in the morning - did not take advantage of the breakfast offered to guest at restaurant right next to the hotel because of early departure - upon checkout we received a bag that had a piece of fruit and breakfast bar and was offered coffee and a breakfast muffin, nice gesture. The rooms were recently upgraded - the staff was professional - the gentleman who drove us to the airport early that morning was pleasant for that early in the morning. Quiet even though rooms had an outside entrance and was near the main street. Would stay here again.

"Hard Parking"

3
13/09/2017

The rooms were clean and available for our arrival. The park was very difficult. The stalls are small and larger vehicles take two stalls. Support pillars for the building are in the stalls making it harder to park your vehicle.

"The best"

5
13/09/2017

For me as a guest without a car I can't think of a better place to stay in Billings. I usually stay 3 night's every time I'm in Billingsand I have been using this hotel since 1992 and will continou to use it when I vistit Billings. All the staff I met on my last stay and on previous stays has been really kind and helpfull. And the location is superb.

"Business trip"

5
10/09/2017

Great stay good staff happy people shuttle drivers when above and beyond. Staying here every time I come to Billings. Great food. Close to shopping. Many amenities and close to dining pool sauna good.

"Downtown Hotel"

5
09/09/2017

If you like being in a downtown hotel with lots of good eating places nearby, the Best Western Hotel & Resort - Clock Tower is the place to go. We loved our time there. The pool deck area is covered in plants and flowers. The room was large and very nice. Lots of TV channels to pick from at night. Free Wi-Fi. Pleasant helpful staff. Stella's Restaurant is excellent and bountiful with food. You'll need a box to take the large serviing of food home for late night snacks. You'll love this hotel.

"Jumping Off Place for Ranch Trip"

4
07/09/2017

Recommended to stay here on either side of a Ranch vacation. Flew in a couple days early to get some outfitting done locally. This place is large, and quite busy. Quite nice, with lovely flowers all around. There is a very cold pool, but it did feel good on a 90 degree afternoon. A limited breakfast at Stella's is included, as well as a discount at many other restaurants. We had a very nice rate of $129 nightly, shared amongst 3 people. I consider this very good value. The front desk staff were quite helpful about storing our luggage as well after the official check out time.

"Conveniently located"

5
06/09/2017

If you want to be where the action usually is in Billings, MT then the best place to stay is Clocktower Inn. You have the best breakfast place in town with Stella's right in the parking lot and you are walking distance to a ton of great food joints & bars. If you are in Billings for a concert or sporting event at the Metra then what easier place to go than the Clocktower. One way street to the Metra & one way street coming back to the hotel, perfect!! They also have done a great job of keeping the rooms updated & they have a lovely pool area. Next time in Billings, give the Best Western Plus Clocktower Inn a try, I think you'll love it.

"Impressive Hotel"

5
05/09/2017

Overall impression is great. Have kept up with any renovations so that you didn't feel like it was a hotel that was in operation for a long time. When entering the room, it felt welcoming & clean. Upgraded furniture, fixtures, decor & inside doors. Very nice & updated lobby.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
I am glad to read that you enjoyed the upgrades and hope you will come back again and enjoy our newest renovated rooms which include a new lighting and electrical outlet package, heated tile flooring, as well as new furniture and carpet.

"excellent"

5
05/09/2017

would recommend highly,Rooms were fantastic.Staff were very friendly.Great downtown location.one of my favorite Best Western hotels.Stellas restaurant right nextdoor offers fabulous food.Parking was great.Total experience was awesome

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you so much for your enthusiastic review of the BEST WESTERN PLUS ClockTower Inn! I am very happy to hear that you enjoyed our excellent accommodations and our friendly, professional staff. We all pride ourselves on top notch service for our guests, so your comments are most welcomed.

"Used to be our Favorite Hotel in Billings"

3
05/09/2017

We have stayed in this hotel times in the past and it has always been awesome, this time, everything was just off. I was rushed through check-in because of a gal who had left the office and then come back to the office because of the price of a room(?) and when we were put in a room it was smelly with stain marks all over the floor. We were moved to a room that was less smelly but still had stains on the floor. As a Diamond member, I was saddened by this as we had been looking forward to our stay here. Perhaps if i hadn't been rushed through the check-in process i would have been able to have a more clarifying conversation with the guy that checked us in but it was already 9PM and we driven in from Thief River Falls MN and we were very tired and had still needed to grab some dinner. The breakfast was amazing as usual and the staff at the restaurant friendly and professional as usual.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your business and for being a Diamond Select Member and apologize you were rushed and the room was not up to yours or our standards. I hope you will consider staying with us again in the future and give us another shot to redeem ourselves.

"One of the best hotels I have stayed in this year."

5
30/08/2017

The people are friendly and helpful. I have stayed here before. I also have booked my parents here in the past. I would recommend this to anyone. Breakfast is always hot and prepared for you individually at Stella's. Any information you need about activities, travel, museums, or local entertainment they can help you.

"Excellent hotel!!!"

5
26/08/2017

Would highly recommend this hotel to anyone traveling through Billings. The hotel staff is extremely friendly and helpful. The hotel itself is very clean and comfortable and an outstanding bakery and breakfast!

"Extraordinary downtown Billings lodging"

5
25/08/2017

We had never visited Billings, so were uncertain what to expect other than great reviews online. Our first impression is that this is the best kept hotel we saw on our trip in spite of its age. Walking to the room expectations were exceeded by the beautiful landscaping and attention to detail. (Look in the stairwells) The room has been updated to like-new condition with high-end details such as rain shower and heated bathroom floors. Another bonus was several very good restaurants in easy walking distance. Breakfast in the restaurant/bakery was good and friendly. I will recommend this hotel to anyone traveling to Billings.

"Little gem in the heart of downtown Billings"

5
25/08/2017

We had the pleasure of staying at this hotel and found it to be updated and very well maintained. The check in staff was outstanding! Helpful with advice as to nearest restaurants and giving out cold water bottles to a pair of parched motorcyclists!

"Nice room , breakfast questionable "

4
23/08/2017

We stayed here on our way to Yellowstone. The hotel is located downtown , a little tricky to find , but with Siri help no problem . There are to a lot of one way streets downtown, The room was big and comfortable. Parking was free and available. The check out lady was very friendly and helpful. Breakfast is a little different as it was served in the restaurant next door. The place can be busy, So the wait for a table can be 15 minutes or more. I found the waitress not friendly . You were limited on your chooses and nothing could be sub .The toast was pre buttered , which if I had know would have order with out ... So I could not eat it.... This limited menu with no subs , I found to be wasteful of food . The chooses were not the heathy ones I. Would have prefer the normal type of breakfast you find at other best western , the optional buffet . The room was comfortable and clean.we were by the pool and found it quiet and relaxing.

"Like Family"

5
21/08/2017

We love, Love, LOVE staying here. Front desk staff is awesome and extremely helpful. The location is fantastic, however a little difficult to get to if you're just traveling through on the interstate. I love the fact that they work with other local Billings businesses to offer discounts on entertainment. Rooms are very nice, pretty quiet.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for very much for your comments and wonderful review. Over the years our key to the city promotion has become a great way to allow our guests to see all that downtown has to offer as well as allow local restaurants and bars to be seen. We are so glad to see you enjoyed your time with us and hope you will come back again

"satisfaction"

5
21/08/2017

the best western's are always the best place in town to stay at!! we love the whole team of employee's who work so hard to make all the guests so very comfortable and happy!! It's always our first choice for a hotel..

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"We'd stay again"

5
20/08/2017

We spent only one night when traveling through Billings, but the property was great for that. There was a shuttle to and from the airport. The room (a king) was huge with a heated floor in the bathroom. Unlike most Best Westerns, this one offered a complimentary cooked-to-order breakfast at the restaurant/bakery next door. The location was ideal for walking to numerous nearby restaurants. The desk staff--especially Stan--was efficient, friendly, and helpful. The only glitch was our shuttle to the airport was late picking us up. Next time, we would allow more time for that, although the airport is only ten-minute drive from the hotel

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
When a guest says they would stay with us again it is one of the highest compliments that can be given in our book. We are so glad to see you not only enjoyed your room with heated tile flooring but also the staff and complimentary breakfast at Stella's Kitchen and Bakery. We hope to see you again soon.

"This is the BEST Western"

5
19/08/2017

This Best Western Property was very nice very clean and very relaxing. The complimentary breakfast at Stella's was amazing. Very dog friendly, I was impressed that they give you a bag of goodies for your dog upon check-in. Great location several very good breweries nearby and also right across from a concert venue.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"One night stay"

3
17/08/2017

Hotel was easy to find, and rooms were comfortable and clean if a little cramped. The style is more motel than hotel, with primarily open access to rooms via main level parking or balcony. Perfectly good for in transit, and excellent breakfast at the adjacent Stella's Bakery

"A quaint gem in downtown Billings MT"

5
17/08/2017

This lovely motor inn is complete with lovely flower boxes, a swimming pool, and an little doggie area. It offers a complimentary breakfast to a notable establishment next door mentioned in national restaurant reviews.

"Room & Staff great location noisy"

4
17/08/2017

Room & Staff great location noisy it's in the business district you hear every siren and person outside the door and windows. Had a great breakfast that was part of the fee but service was pretty slow

"Billings Clock Tower"

5
15/08/2017

Great place to stay Hard to find Their breakfast was offered in a restaurant next door and it was fantastic. We had a tough time finding the location from the interstate. More Signage was needed and five o'clock traffic didn't help. Have stayed at many Best Westerns and this one ranks up there with the Airport BW in Tucson. Have stayed there twice first time on business and went back for leisure the second time.

"Best of my week long trip"

5
14/08/2017

On my yearly visit out west, this year I stayed in 6 different motels in 7 nights in Montana. All were nice but the BW Plus Clock Tower Inn was by far the best value and nicest. Huge room with king bed, couch, easy chair, desk and chair and small refrigerator.The entire grounds, especially the courtyard, were landscaped with colorful flowers. Can't say enough nice things about this place.

"Nice downtown hotel"

4
10/08/2017

Stayed here based on a review that mentioned the brewery walk. Unfortunately we arrived to late to really Partake of the walk. Had a room near the pool which was a lovely spot. Room was comfortable and the bed excellent. Didn't take in the free breakfast at the bakery next door since the wait was quite long so we took the BW points instead.

"Rest at the end of a Long Trip"

5
09/08/2017

The staff in Billings were all amazing. Each person we encountered were over the top polite and efficient, . The presence of Family coming home would summarize our experience, we had never been to Billings and we are almost 80 years old ending our three state trip for family Reunions.

"Great Hotel"

5
09/08/2017

Great hotel with clean, comfortable rooms. Heated floor in front of the sink was a pleasant surprise. Within walking distance to several different restaurants and free breakfast at Stella's the next morning.

"Dirty "

1
09/08/2017

I have stayed at this location three time in the last 5 weeks. The first time we had room 186 which was clean nice and very much enjoyed our stay. We booked again for our anniversary 7/23/17. The room was 188 was ok. The bed was uncomfortable And the room air conditioning was either freezing or hot. The location was the selling point. I then had to stay in billings again and was put into room 186. It was filthy smelled horrible on walking in there were black musty stuff on the bed, foot prints on the floor,( from the pool from the previous guests) spilled coffee on the counter and trash in the trash can by the desk. BUT the kicker was the poop on the toilet. I requested to be moved and Was after I had to explain to three people Why I didn't like The room. I was moved, rushed to a new room 280 which in first glance was clean to find lipstick on the sink, toothpaste on the counter, grimey finger print on there door and shower curtain plus a bloody nose I suspect on the shower curtain. The room was not clean either. It was loud and the housekeepers who are over worked started rolling their carts outside the door on concrete floor at 7:30. Its loud and dirty the only thing it has going is location to downtown. The rooms are updated but the hotel is old. For a non smoking room all rooms stink of smoke which I think was coming from the parking garage below. I probably won't stay again. Oh the breakfast was good. Long long wait to eat a limited menu at Stella's which was delicious but ridiculous the way it works. If ya have all day it's worth the wait but not convenient at all. Overall the hotel was dirty, the elevators to the rooms. Maybe they are short handed or who Knows but I won't stay again and for the price of $150. Which I was quoted $112. Ridiculous this is about a $70 a night room. We just booked at the Hampton inn a king suite for $123. Sorry best western ya got Our last $

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
I am very sorry to hear that the cleanliness was not to your or our standards as the items you described are not how we operate. I have brought your feedback to the attention of our Housekeeping Manager who will be going over your comments with their staff so that we can improve our level of service. We strive to offer the highest quality of accommodations and service for all of our guests, and appreciate your comments so that we can work harder toward achieving those goals. Thank you again for your feedback and for staying with us. We hope you will consider visiting us again the next time you are in town.

"Love the Downtown Atmosphere"

4
09/08/2017

Love that is within walking distance to all the shops and restaurants downtown. Parking is awful there but we stay anyway. Breakfast at Stella's is always a treat. The rooms are clean and comfortable for an older hotel

"Nice visit except for construction. "

4
03/08/2017

We stayed 2 nights in a 2 double bed room. The pool was quiet and clean with no children - pleasantly surprised! Breakfast was included and was delicious. I had to buy some of the baked goods to bring home. Our room was facing the office parking area, which was okay but a little noisy and there was construction going on during the day. Beds were okay, no problems with shower and towels. I would stay again.

"Clocktower Hotel"

4
03/08/2017

The Clock Tower Hotel was convenient to many areas of town. It seemed to be a busy area with one way streets on all sides and a small parking lot. The hotel staff was very friendly and helpful. The room was good.

"Great overnight"

5
02/08/2017

We just happened upon this Best Western because we made a wrong turn on the hwy. Best wrong turn. This is a great place to stay, clean comfortable and has the softest towels we have encountered in ages. The staff was exceptional. Would highly recommend stopping here.

"Best Western Clock Tower Inn Billings Montana"

5
01/08/2017

Our travels this year on our annual family motorcycle trip took us through Montana and with one of our stops planned for the Billings area I naturally looked for a Best Western. I was very pleased to have selected the Clock Tower Inn and from start to finish it was one of the best hotels we stayed at in 15 days on the road. The staff were super accommodating and we were able to get the ground floor rooms that we had asked for during our reservation process two months earlier! The rooms were superb, they were very spacious and more typical of a suite! The biggest surprise was the pool area which is actually located on the 2nd floor (top)of one complex. The pool was super clean and surrounded by lovely gardens which really gave it an upscale resort feel, a lovely oasis and quite unexpected in the city! One of the highlights was the breakfast at Stella's bakery and restaurant next door which was included with our stay. This was a new bench mark for hotels in our travels and absolutely the best ever! I hope to return some day!

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
 Thanks so much for the very kind review and for choosing the BEST WESTERN PLUS ClockTower Inn. I am so delighted that you found our service to be exceptional and enjoyed our hot breakfast. It was our pleasure to serve you. We can't wait to see you again soon!

"Happiness in Billings Montana"

5
01/08/2017

Very Nice Hotel Loved the Pool Area. Awesome place to relax! Glad that clothing was a option. Just Kidding . LOL oh so you do read these. Love the Clock Tower. I will always try to get a room there but they book up fast. Gotta be on my game to get a room darn those last minute decisions at work.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
You had us going for a second! Thank you for the review and the business.

"Central location"

4
27/07/2017

Even though this is an older facility, it was clean and had all the amenities needed. Located in downtown Billings, we could walk to several museums, delicious restaurants in a minimum amount of time. The attached restaurant (open for breakfast and lunch), Stella's Cafe and Bakery was great! Complimentary breakfasts here were better than any provided in house. Staff was friendly and helpful, as were ALL the folks in Billings! We had a very enjoyable five day stay and would love to return to Big Sky Country!

"Great hotel, excellent location"

5
26/07/2017

This hotel is outstanding for chain hotels in its price range. We have stayed there before and would do so again. Location is easy to find and close to good restaurants. Easy, quick access from I 90 and easy return

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Awesome place!"

5
20/07/2017

My husband and I were travelling through Billings and he found the Clock tower Inn on line. The owners,of this hotel have done a major remodel recently, and our room was updated and very clean! We were right off of the pool and did not have anynoise issues at all. Downtown Billings is a short walk away so we were able to get out and explore the area. Some great brewpubs and restaurants within walking distance. Breakfast at the cafe next door-special menu free through the hotel- was also great! Highly recommend!!

"Great hotel experience"

5
19/07/2017

Very comfortable rooms, helpful staff and great breakfast. Stella's was fantastic and fast for breakfast. Fitness room, sauna, and pool were great. Custodial staff even brought out some pool toys for my kiddos! This will be the only place I stay when I come again.

"Always a great stay"

5
18/07/2017

We have made return trips to this hotel because of it's location and exceptional service. They pay attention to detail and are service oriented. This last stay, we had reserved a room with 2 double beds, not what we wanted. but when we got there, the desk associate noticed this and moved us to a room with a king bed and by the pool. We really appreciated the thoughtfulness. The rooms are nicely appointed and very comfortable. Silly little things make me happy but I appreciated having a magnifying makeup mirror and a special face cloth for removing makeup without having to use a white one. That's thinking! Breakfast in the restaurant next door was great but the Folgers coffee wasn't. Starbucks on the next corner!!

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
 Thanks so much for the very kind review and for choosing the BEST WESTERN PLUS ClockTower Inn. I am so delighted that you found our service to be exceptional and enjoyed our hot breakfast. It was our pleasure to serve you. We can't wait to see you again soon!

"Fantastic staff great location"

5
18/07/2017

In the heart of downtown Billings, this charming hotel has fantastic staff, is within walking distance of many excellent restaurants, and the on site breakfast partner restaurant is fantastic (if a little busy), but well worth the wait.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"Unexpected comfort"

5
17/07/2017

We were traveling from Denver area to Lewiston Id to visit family. According to driving distance calculator Billings, MT was half way point. The BW Plus Clocktower Inn was highly recommend, and we'll worth the stay! They are pet friendly with it's own little dog park? 2 blocks from downtown eateries and local Brew pubs! My wife and I would definitely recommend this Inn to any of our friends traveling in Montana!

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your kind comments about our hotel. We sincerely appreciate the time you took to post about your recent stay with us - we look forward to serving you again whenever your travels bring you back to Billings.

"awesome"

5
10/07/2017

Fantastic decor through out the building. Everywhere you go you see beautiful pictures and statues. The statues of the moose are awesome. The breakfast is the best I have ever had in traveling . It is held right across the street in a restaurant. They give you a list of things that you can order. And it is a lot on the plate and very good. an't wait to go again when I travel that way again.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn. I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery.

"Horrible"

1
10/07/2017

We have stayed in best western plus hotels on this holiday but this one was no where near the standard is was poorer that a roadside motel. Drab rooms, small noisy and near the road noisy dusty and if we were staying longer we would have checked out and gone elsewhere. Breakfast was next door with a voucher if you did not go early you would wait for over 30 mins for a seat. Avoid this place go to the doubletree

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
I am very sorry that you did not enjoy your stay and would welcome anymore feedback you could provide on where we could improve as we now have over 85% of our rooms with recessed ceiling lights, heated tile flooring, and other items such as increased electrical outlets. Any further info would be appreciated. As for the wait at Stella's Kitchen and Bakery, they have been voted best breakfast in Billings for 11 years in row and a locals favorite. I do apologize you had to wait but they have the best breakfast in town which you can call in and get it to go to take it back to your room or up to the pool area and enjoy a nice breakfast around the pool surrounded by flowers.

"Location location location"

1
05/07/2017

You just cant renovate a hotel in a horrible location and get a 4.5 star rsting. Neighbourhood was terrible. People screaming on the streets. Ambulances police cars. People shooting up on street. Felt insafe

"Ok"

3
05/07/2017

We have stayed there quite a few times. The Feds seam to be getting poorer. This last room wasn't very nice. Terrible bed, stained carpets. For being diamond members I felt we got down graded to the worst room they had. But maybe there are worse rooms then the one we had. The only saving grace to that hotel is the breakfast at Stella's restaurant.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
I do apologize for the carpet and will be asking our back of house manager to make sure the inspectors are paying close attention so that we may be able to deep clean them and remove any stains as we agree that should not have happened. Unfortunately I am unable to determine what room you were in or your name so am unable to look into what exactly occurred but will be speaking with our front desk staff. I am sorry that your last stay was not up to yours or our standards and hope you will consider giving us another chance. Thank you for letting us know where we dropped the ball so we are able to correct it immediately.

"Excellent hotel"

5
03/07/2017

Great hotel and lovely rooms. We were upgraded for free and had a room right by the pool, it was very nice. We had vouchers to have a free breakfast at Stella across the road, very nice breakfast with poached eggs.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
We are so glad you enjoyed the pool area room upgrade as well as the great breakfast at Stella's Kitchen and Bakery.

"Downtown Access"

4
03/07/2017

This is a big hotel with enough parking for everyone but you may have to park away from your room but this is minor inconvenience for a parking spot in downtown Billings where you can just walk out your door and be into downtown Billings for all the stores and great restaurants.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"1 night in Billings"

5
03/07/2017

on an extended vacation, passing through Billings on the way to Little Big Horn Battlefield. The Best Western Plus Clocktower Inn filled the bill for a convenient, clean, comfortable, reasonable place to stay for 1 night. We were very pleased with the accommodations and the staff.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"You will not be disappointed..."

5
29/06/2017

Amazingly comfortable, pet friendly, newly remodeled hotel. If you are lucky, you will have Dan checking you in for your stay. Great free breakfast (hot with many choices - all good). It was also quiet and we got a great night's sleep.

"Passing through, but pleasantly surprised"

4
28/06/2017

We only stayed one night as we were passing through Billings on a road trip. The room was clean and comfortable (great AC on a hot a day!), and the staff was friendly and helpful. The hotel was in easy walking distance from a bunch of great dining options!

"Perfect location"

5
28/06/2017

This has been our favorite hotel in Billings for nearly fifty years. It has been transformed into what appears to be a brand new hotel with every amenity one could ask for. A coupon is provided for a complementary breakfast next door at Stella's with seven different selections available to satisfy everyone's taste. The property is within two or three blocks of some very good restaurants ranging from moderately priced sandwiches and salads to some of Billings most popular steak houses.

"Helpful staff and overall good property"

4
27/06/2017

This is a nice property located, I guess, in the business district of Billings. The staff was more than helpful when checking in, and assisting with large vehicle parking. My only complaint is that this property is a "motel" type set-up, with doors on the outside. Just not a fan of these types of hotels. But that wont deter me from staying here again.

"Great family stay"

5
27/06/2017

Our family met up in Billings. The rooms are so nice, comfortable and clean. The free breakfast at Stella's was outstanding. You can visit the micro breweries and downtown all in walking distance. Great place to stay. It is the family's favorite place to stay in Billings.

"Great stop in Billings"

5
22/06/2017

I've stayed here on many trips, never disappointed. Close too most downtown food & drink. Stella's is a must for breakfast and lunch home cooking. Great location walking distance to many fun places. They keep this hotel in top shape.

"Convenient"

4
22/06/2017

This motel is located downtown, close to restaurants (Jake's, the best restaurant in Billings, is two blocks away, and you get a 10% discount for staying here), free breakfast is at a restaurant next door, and the airport is a few minutes away; also within easy reach of Interstate 90. Staff was helpful, room was fine for a brief stay, and the price was right.

"Comfortable and centrally located"

4
22/06/2017

Stayed here for just one night and found it to be very comfortable. Our room was large, clean and quiet. Plenty of parking onsite with a good deal undercover. Breakfast isn't served in the hotel but in Stella's Bakery which is just across from reception. The hotel gives you a voucher which gives you a number of breakfast options it worked fine and the food was good. Would stay again.

"a real treat"

5
22/06/2017

Came to Billings for a concert at the Metra. Clocktower Inn provided a shuttle service to the concert which was greatly appreciated. Check-in and Check-out was efficient. Breakfast at Stella's is always great. Room was clean and comfortable. Bed provided a great sleep. So nice to be downtown Billings within walking distance of many things.

"Bitten by Dog in Office!"

3
21/06/2017

We like to stay to this hotel, as it is located by Dehler Park, home of the Billings Mustangs, and is near great restaurants. It is a comfortable clean hotel, with great staff! Our most recent stay we had an incident with either the owner's dog or a staff member's dog.....small dog who was kept behind closed doors in their office. We needed to store our bags for an hour, and the lady at the front desk said we could store them in their back office. She opened the door, and as I was placing our bags, the small dog came from behind, and she said....."there's the devil dog." I continued to put our bags down when the dog bit the back of my calf. No blood, but painful with teeth marks. She said, "he did that yesterday to a guest." I was in shock that he had done it, let alone done it the day before! She was nice and apologized. I didn't say anything to management/owner at the time, probably should've, but when I returned home I emailed them and just asked them to remove this dog from the hotel property, it's never good having a dog who bites people around guests. Even though they keep him behind closed doors, he obviously can get out or guests can go back to office. I am disappointed that no one has responded/acknowledged my email. I didn't even ask for anything, just wanted owners to be aware. And know what steps they've taken to address this. I'm torn, because I love this hotel and want to continue to give them business, but ignoring this issue isn't good service. It is a 5-star in cleanliness, comfort, pool, and location. But less because of customer service in this case.

"Clean room, comfortable beds and located down town."

5
14/06/2017

The front desk staff were very pleasant and helpful. There was a free breakfast at Stella's right next door but we chose to eat out. The beds were very comfortable and the room spacious. The bathroom was very large and there was a rain shower type shower head in addition to the regular shower head. We didn't use the outdoor pool but it looked very clean and well kept also. We won't hesitate to recommend this hotel to friends and family or to stay here again.

"Great experience!"

5
13/06/2017

We went for a concerts and have nothing but good things to say. The room was clean and comfy, the staff was very pleasant, and the shuttle service we received to and from the concert was phenomenal. We will be staying here again and would recommend it to anyone.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your kind comments about our hotel. We sincerely appreciate the time you took to post about your recent stay with us - we look forward to serving you again whenever your travels bring you back to Billings.

"everything good until the sewer backed up that morning"

3
13/06/2017

All employee's were great but the manager only allow a 15% discount when raw sewage was in my tub that morning. everything else was fine. the parking attendant was Great and help me into my room and showed me all around the new room. he also came back and fixed my TV. The sewer in the Bathtub was not only dangerous and un healthy. Should of gotten a full refund. Had to get out of the room because Raw sewage was horrible to finish dressing and brushing my teeth

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
On behalf of our entire team we do apologize for the incident that occurred. Unfortunately that day we were full and no other rooms available to move you to so you could get cleaned up. Upon learning of the issue we worked hard and did our best to clean and sanitize the who bathroom area though as you pointed out it was rather inconvenient timing for you as you were just getting ready. What occurred was a guest flushed a half dozen hygiene products down the toilet which caused them to expand and back up the line. I do apologize about the last 2 hours of your stay but hope your nights stay was a good one.

"Friendly staff & clean rooms!"

5
12/06/2017

My husband and I came to town for a concert and the hotel is conveniently located close to the Metra Park. The staff was so friendly, helpful and their shuttle from the hotel to the Metra Park was so easy & stressless. The room was nice, updated and clean. Breakfast at Stella's was great before getting out town. Highly recommend!

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
We heard that the concert was AMAZING and we were glad we helped make your entire experience that much more enjoyable from our complimentary shuttle to and from the show to our rooms and breakfast. We hope the next time a great show is in town you will consider us again!

"Best Staff at the Best Western Plus"

5
12/06/2017

I stayed here last week on my way moving back to the Northwest. It was so wonderful to be welcomed by Stan at the front desk. He was SO nice and thoughtful, and after being in the car by myself all day, absolutely the person that I wanted to start having conversations with again. In seeing him work with other guests, he made a personal connection with each one of them, and it just made the atmosphere so comfortable and personal and kind. His courtesy and ability to connect with people made him the best part of my stay, and I hope that he is recognized for being an outstanding part of the Best Western Plus ClockTower Inn team!

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your wonderful comment about Stan who I have made sure was told of your high praise of him and his level of service. We all enjoy our jobs and are thankful for every team member and all our guests. Once again, thank you for your business.

"Really Nice Hotel in Downtown Billings"

4
08/06/2017

I have stayed at the ClockTower Inn several times over the past two years. Usually, my stay is for 5-7 days. I enjoy staying here for several reasons, including: The reception clerks are always friendly and helpful. The house cleaning staff do a really good job and are always courteous, friendly and there to help. The rooms are clean, comfortable and spacious, with a nice bathroom, shower and/or tub, The TV service is great, with many different channels, including movie channels. The rooms also have a small desk and office chair, should a person need to work from their lap top in the room. And, very important for me, the Wi-Fi Service is excellent. The hotel also has a very nice outside pool and lounging area that is used by many guests. And there is an outside shaded area where guests can walk and tend to their small dogs. The hotel provides guests with a coupon for Stella's Restaurant which is located on-site. You will never be disappointed with the breakfast services at Stella's. It is a real treat and meeting place. The food, hospitality and service here are outstanding. As well, the hotel is located right downtown, which puts you within walking distance to many businesses, coffee shops and restaurants. Billings, Montana is a great place to visit and there are many sights to see and things to do around the city. But, for the traveler, staying downtown in Billings also provides a unique opportunity to see the character of the city and its many different cultural influences. There are many great restaurants and eateries within walking distance of the hotel. My only complaint about my most recent stay in late May, has to do with the delivery truck that parked outside my window at 4:00 AM one early morning and left its large diesel engine running while the driver unloaded supplies, etc. for Stella's restaurant. I had an unintended early start to my morning that day.

"Helping a tough trip be MUCH better."

5
08/06/2017

We had had vehicle challenges relocating to a new job in CA. I had to stop here and fly to start my new job. The staff, especially the night maintenance young man, was absolutely wonderful and caring in helping us in any possible way they could. He, especially, went out of his way to help us but the entire staff was genuinely concerned about our travel challenges and helping to make out trip a little better however they could. The manager was wonderful and concerned that we were happy and our stay relieved maybe just a little of the stress we had been going through. My wife and I will absolutely stay here in the future. Their care for our pets was the best we've EVER experienced in our many years of traveling. A wonderful place to stay, relax, and enjoy. That's exactly what we'll do the next time we stay here.

"Very nice accommodations!"

5
05/06/2017

My wife and I stopped on our way to Wisconsin from Idaho. We typically make reservations ahead of time, but decided to 'wing it' this time. Our previous experiences with Best Western have been very positive so we decided to look for one as we began to grow weary of driving. We found this Best Western and assumed it was right off the freeway. It was a few miles from the exit and was in downtown Billings. As usual with our previous stays at Best Western, the rooms were very clean, well maintained, and the stay VERY personable and friendly! We had to leave before the breakfast was made available so we were each given a bag with some fruit, a breakfast bar, and oat bar. We also liked that, within walking distance, were several places to eat that offer 10% off the bill (we were given a list of establishments that offer this upon checkin). Thank you for a pleasant stay at a reasonable price!

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for taking the time to leave such a nice review. We are so glad to see you enjoyed your stay with us and that your "wing it" approach worked out well for you. We hope you were able to leave feeling refreshed and reading for travels ahead and hope to see you again if you ever do decide to travel to Idaho from Wisconsin.

"stay in nbillings montana"

5
05/06/2017

excellent staff very helpful parking attendant excellent very honest check in clerk very helpful overall experience excellent I would recommend this best western to my friends and I wouid definitely stay there any time I am passing through billings montana

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
With so many great lodging choices in Billings, we consider it a great compliment when guests choose to stay with us every time they visit our city. Thank you for taking the time to post a review and thank you for the very kind compliment.

"clocktower inn"

4
05/06/2017

great place to stay and breakfast is great. we stay here often and enjoy the beds. rooms are quiet. the staff are always friendly and helpful. we will stay here again and again. i would recommend the clocktower inn to all my friends and family.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your kind comments about our hotel. We sincerely appreciate the time you took to post about your recent stay with us - we look forward to serving you again whenever your travels bring you back to Billings.

"great place to stay!!"

4
31/05/2017

a really great place, comfortable,safe, good food. stayed near pool which appeared to be well maintained. alrady had hanging pots out which were colorful. Quiet. Friendly staff. parking was close and accommodating.

"Road trip through Western US"

4
30/05/2017

Convenient place to stay in center of downtown Billings.close to good restaurants including a great breakfast place. Office people very helpful with accommodations and directions. We have stayed at this location every time we have been to Billings.

"Friendly Staff"

4
29/05/2017

All of the staff we encountered were super courteous and friendly. They went out of their way to make us comfortable and our stay a pleasant one. This location was friendly to our little dog, and provided him with a treat bag, and a water bowl. It was a nice change from the other hotels we had stayed at.

"Nice Best Western "

4
24/05/2017

Downtown location older hotel with the center courtyard but well kept. Very friendly staff, rooms are updated and comfortable. Parking is tight. Lots of places to eat within walking distance. And a must for me the windows in the room open for fresh air.

"Excellent Room and Breakfast Next Door a Plus"

5
24/05/2017

Stayed in Billings on the way to Big Sky, MT for a wedding. Chose the Best Western due to price. Was skeptical at first since it was downtown and wondered how much traffic noise there would be. I was pleasantly surprised! The location was quiet and conveient with so many eating establishments within in a few blocks. The complimentary breakfast was amazing at Stella's. The room was clean, comfortable and the shower was huge with a rain shower head! Highly recommended for a quick stay or multiple nights.

"Great friendly place"

5
23/05/2017

This is a great place to stay, parking is a little tight but it is friendly, clean and the breakfast is the best. Stellas has great breakfast and the rolls and goodies that you can buy for the trip home or just to have in your room is great, we go to Billings alot and this is where we stay every time, we have never had a problem or complaint.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your continued support! The highest compliment we can receive is from guests who choose to come back to stay with us whenever they are in town. I hope you enjoy our continued improvements around the property and that we will see you this coming summer.

"After Yellowstone"

4
23/05/2017

Looks are deceiving. Nicer than we thought it would be. Very accommodating staff. Moved us to quieter room when requested.Nothing opens until after 7:30am on Sunday...lol. Great beds. Floor warmer in bathroom?? Very present staff.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your review. Over the past 3 years we have really concentrated on renovating every room which include increased lighting, more outlets, new carpet, new bathrooms and a heated tile flooring which I see you encountered. Starting after this summer we are switching gears and renovating the exterior so our exterior reflects what we have done in the rooms. Once again thank you for the review and your business.

"Conveniently Located"

4
22/05/2017

The staff appeared friendly and helpful. There is some construction occurring in the lobby but other than that the rooms are clean and comfortable. This hotel offers free airport shuttle service which I used. They are approx 5-10 min. away from the airport.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for your business and for taking the time to let us know how we did. I am so glad you took advantage of our complimentary shuttle to the airport. I apologize for the construction as we are always working to improve something. Once again thank you for your business and hope to see you again.

"Amazing Customer Service"

5
18/05/2017

We pulled up to this hotel on our way through Billings, MT. We stayed at the hotel Monday, April 3rd. We were greeted with a very friendly and very helpful staff. The two front desk ladies Cori and Sara were so and help us get signed up for the rewards program. Then Scott and Rodney helped us park our truck, even helped us with our bags to our room, then took the time to tell us about all the perks of our room. Just amazing customer service!! The king size room suite was so comfortable, soft beds, nice pillows, heated floors in the bathroom as well as extremely clean. I cant brag enough at how amazing this hotel was for us. Then the icing on the cake was the awesome breakfast at the little restaurant next to the hotel that was included in our stay!!

"The Only Place We Will Stay in Billings!"

5
14/05/2017

Whether or not you travel with a dog (like we do), this hotel is clean, modern, friendly, and happy! The room decor is on-trend, and the heated bathroom floor was a lovely surprise! The staff always seems happy and energized, and the facilities are clean and well maintained.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for such a great review. We sure do love all our guests regardless if they have 2 or 4 legs and glad you to see you enjoyed the little extras such as heated tile flooring in the newly renovated bathrooms.

"Nice stay"

5
13/05/2017

Nice stay at Clocktower. Convenient location. Restaurant is one of our favorites. Rooms are nicely updated. Helpful staff. Would recommend this hotel when staying in Billings. Ample parking. Good internet service.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
What a great review! Thank you for taking the time to provide our readers information about your stay and I can assure you our staff really enjoy making sure all our guests have as great a stay as possible. I hope you will return soon!

"Quality Hotel"

5
10/05/2017

Stayed one night - excellent service - very clean and modern room. I was traveling via my Harley and by mistake left my gloves on the seat. The night security guard found them and turned them in at the front desk! I ate at the restaurant for breakfast and it was excellent - even had "gluten free" items! I would stay here again any time!

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
We were so glad we were able to help and Sean found your gloves and helmet as those are somewhat important items for a quality safe ride. Hopefully you will be back through once the Beartooth Pass opens.

"Great Place to stay"

5
10/05/2017

Nice, big rooms, pool, in the downtown area. The room had a king size bed, a nice desk and was good for getting some work done, even though it wasn't a business trip. The hotel had a lot of guests, but was still quiet and pleasant for a good nights sleep. Had a nice stay.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
We are really glad to see you noticed our oversized desk as we want to make sure our guests have enough room and outlets for all their traveling needs. We are especially glad to see you had a great night's sleep.

"Every trip to Billings"

5
09/05/2017

Great location, very friendly staff, nice rooms. Great value! I always stay here though there are many options in Billings. Breakfast at Stellas next door is offered and is a must do. I highly suggest staying here if visiting Billings.

"Passing through"

4
07/05/2017

Was great except garbage truck wake up at 6am. Rooms clean. Floor heat in bathroom was nice. Close to downtown n restaurants. Breakfast was quick with good variety to choose from. Friendly service. Would stay again

"Very nice"

5
02/05/2017

I had to go to Billings to update some medical training and I chose this hotel because it was very close to where I needed to me. The hotel is in an ideal location to stores and restaurants downtown although it can get a little noisy due to street traffic (Nit the hotels fault or really in their control). When I got there, Stan, who was working the front desk was very helpful and informative about the hotel and the surrounding area. The room was very nice as well. I did get a free upgrade to a suite which was great after a long drive. The internet was very fast and was easy to connect to. I will definitely stay here again if I have to go to Billings.

Blake W, Manager at Best Western Plus ClockTower Inn, responded to this review
Thank you for taking the time to let us and others know about your stay. We agree Stan is a great guy who always wants to ensure every guests has a great stay. I am so glad you enjoyed our complimentary high speed as we have worked to bring in Fiber over the past few years on top of upgrading our access points to accommodate every guests needs. We hope to see you again.

"Great room, 2nd rate service"

2
02/05/2017

Weekend trip to Billings for downtown engagements, so we chose the BW Plus Clocktower for proximity to our venues and restaurants. The good - room was excellent, well appointed, comfortable, with good internet service. Vouchers for breakfast at Stellas (next door) were excellent value with very good food. The bad - hotel did not honor our request for ground floor room, put us on 2nd floor near pool. On both nights noise from adjoining rooms was constant and excessive, and was not curtailed despite calls to front desk. Also, housekeeping never visited our room during 2 night stay. At checkout the desk representative barely acknowledged the problems we encountered and stated that a note had been put in the file about the noise and the owner notified. But not even an apology nor any hint of adjustment for the inconveniences. Our planning for next trip to Billings will result in expanded search for hotels.

"Clocktower"

4
29/04/2017

Very good location, easy to get around, great service. I would highly recommend this hotel woke in billings. We were traveling with a service dog and a pet and they went out of their way to make us comfortable.

"Downtown and Uptown"

5
27/04/2017

This is an excellent hotel, right downtown/uptown, close to entertainment and many fine dinning establishments. As a bonus, your key card gets you a 10% discount on your meals. During warmer months this hotel has a wonderful patio swimming pool area for your and your family's enjoyment and relaxation.

"Wonderful stay!"

5
26/04/2017

We stayed here for 2 nights and were very impressed overall. This was our first visit to Billings and because it was so great we hope to return. I would definitely stay here again. The location is perfect for anyone looking to explore downtown Billings as everything is within walking distance. The staff at the front desk upon arrival were wonderful and the room was great. Being employed at a hotel myself my standards are very high and again everything here was great!

"Convenient stop, comfy room"

5
21/04/2017

Was helping my brother move across the country, needed a good night sleep and solid breakfast. This hotel fit the bill exactly. I especially loved the adorable doggy with the necktie at check-in. As per usual at BW, the staff was wonderfully friendly.

"Nice stay"

5
15/04/2017

I stayed here for 1 night while in Billings for work. Front desk staff was friendly. Room was spacious and very clean. Bed was super comfy. Shower had the option for two different shower heads one normal and one like rain falling from the ceiling. Hotel is right down town in a busy area, but parking for the hotel was easy. There is also a great little restaurant and bakery right at the hotel. I would stay here again in the future.

"end of a vacation"

5
12/04/2017

We arrived at the hotel after midnight and it was a pleasure to be greeted by such an awesome front desk clerk....she was so friendly.....our room was outstanding....we had our grandson with us and he even said what an awesome room it was!! We try and stay at the Clocktower as it is always clean, exterior is very nice and the personnel are ALL friendly....rooms are quiet and the new remodel job on the rooms is wonderful

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much and I am so glad after traveling all day and arriving late at night that you enjoyed your stay and got a great nights rest as that is our #1 priority. I am really glad your grandson also enjoyed it and look forward to your next stay.

"Never a disappointment"

5
11/04/2017

We stay at this hotel several times a year - and we have never had an unpleasant experience. The property is well kept, the staff is extremely helpful and courteous - and the rooms are clean and contemporary. Internet is very sufficient and you will be hard pressed to find a better breakfast. Thoroughly enjoyed our stay - looking forward to our next trip!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
With so many great lodging choices in Billings, we consider it a great compliment when you choose to stay with us every time you visit Billings and am really glad to hear you always enjoy your stay. We always enjoy hearing from guests who have stayed with us over the years as you always help push us to be top of our game and ahead of the pack. See you next time!

"Re-modeled rooms look great!"

5
10/04/2017

The newly remodeled rooms really look good - the showers that do have the glass door (not all of the rooms do) are great and spacious. This hotel is a great place to stay. Parking pass the staff give you at the FD is necessary and the staff is helpful!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We are so glad to read you enjoyed the newly renovated rooms. As frequent travelers ourselves we always take notes of what we like best from other hotels and try to incorporate them into our rooms. This has led us to heated tile flooring in the bathrooms, recessed ceiling lights for a brighter room, and increased amount of easily accessible outlets to eliminate the game of where is an open outlet. Once again thank you for the wonderful review and for your business.

"Nice decor"

5
07/04/2017

Very new, contemporary decor, even had heated tile flooring in the bathroom. The breakfast is outstanding, they partner with Stella's restaurant literally like 20 feet away from the hotel. Stella's is fast and delicious. I always called my order in and it was done in 5 minutes sometimes (depending on the meal ordered). Her cinnamon rolls are amazing! The double tree across the street lost my vote due to no free breakfast and no pool. BW clocktower has a pool, very nicely kept as well.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Wow! Thank you very much for all the nice comments and for taking the time to let us and others know about your stay. I am so glad to read you enjoyed your complimentary breakfast at Stella's Kitchen and Bakery and am glad you were able to get your food in a very timely manner. Once again we can't thank you enough for the wonderful compliment of saying you would return but also switched to us from another property and were very happy with your choice. See you next time.

"Nice room and great location"

5
31/03/2017

This hotel is well located near the middle of Billings and offers both lots of parking and walking access downtown. Our room was a good size, clean and well maintained. This is a great place to stay if you are visiting Billings. Hotel is pet friendly and breakfast is included.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Great stay"

4
20/11/2016

I loved the rain shower in the bathroom. The room was comfortable and very clean. It made our stay there very nice. The restaurant on the property was amazing. Our breakfast was awesome every morning and one day we ate lunch there and the food was just stellar! Their staff was friendly and professional.

"Wonderful Experience"

5
16/11/2016

Fantastic customer service; Very friendly and accommodating. Very comfortable bed and everything was extremely clean. Having my room upgraded was a wonderful perk of being a Gold Member with Best Western. I would definitely recommend this room to anyone staying in the Billings Area. I enjoyed my stay!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for the comments about the staff and overall stay. Our mission is very simple, "seek opportunities to create memories". It seems simple but hard to accomplish day in and day out. Did you get a chance to have breakfast at Stella's?

"Not the best Best Western"

2
09/11/2016

This hotel has thin walls which make sleeping difficult; I could hear the guy in the next room cough and sneeze and anytime someone went into the bathroom in the adjacent room I could hear EVERYthing; it also had a very perfumy lobby, and a confusing layout with multiple buildings. The low garage ceiling (6'6") made parking difficult because I have a roof-top carrier on my car which would not fit inside the garage, relegating me to the outdoor lot which was full so I had to park on the street.

Blake W, Owner at BEST WESTERN PLUS ClockTower Inn, responded to this review
David, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our mission is simple "create opportunities to create memories". In this case we did, just not the ones I want you to have. I'm having engineering check the TV. This is the first time we've had that comment. I also want you to know that your room, 111, is scheduled to be gutted within the month. Changes to the room are: 1. New bath tile floor and vanity area - this will include warm wire added to ensure stepping on cold tile is a thing of the past. 2. New lighting in the bedroom portion - a total of 4 recessed LED lights will be added 3. New window and frames 4. New carpet 5. Painting of the entire room 6. re insulating the ceiling and walls. 7. Possible a new TV. About the only thing I won't be able to get accomplished is raise the building to get more height in various parking areas. Sorry. We look forward having you stay with us in the near future. Travel Safely

"Excellet Location"

5
09/11/2016

The room was clean and the beds were comfortable. The location was very central to everything. It was a good value. The café that is attached had good food and courteous people working for them. Everyone we encountered in Billings was very nice and helpful.

"Great place to stay!"

5
07/11/2016

This was an excellent place to stay. The staff, the property, and the location were fantastic! The bathroom with the 2 headed shower and heated tile was amazing, Stella's (the restaurant) serves excellent food (although they are super busy with locals) and there's literally dozens of eating and drinking establishments within walking distance of the hotel. Try Jake's if you want some fantastic food and wine( although they're not cheap!). I will not hesitate to book here again.

"Good rooms (if you find yours)"

4
01/11/2016

A good clean room in an older motel with a strange layout, one section with two floors, one with three floors, parking in the middle and under one section, first floor on ground in one section, first floor on the second floor in another - people wandering around parking lot looking for their room. Once found it was a good room: large, two chairs, desk, large wall TV, beds and pillows very comfortable, plug-ins by the bed, large bathroom with large excellent shower and big, fluffy towels, very long counter with shelves for storage, big mirror and good light.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for taking the time to let us and other know about your stay. Our property does span almost an entire city block and does have 3 different sections all providing a different experience. Our pool area rooms are in our 3 story building with the ground level being covered parking and our top two floors being where the pool and courtyard are located providing a great oasis in the middle of the city. Our main building is conveniently located to the parking lot and pet area with both open air and interior corridors. I am sorry it took you a little bit of time to find your room but am glad that once you found it you enjoyed room.

"Rooms not the usual BW standard"

4
01/11/2016

Very friendly and easy check in, parking easy and close to city centre. Rooms were not as good as most other best western hotels. Breakfast location was just outside the hotel in a separate building which was fine and friendly.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. The section you were in is scheduled to be remodeled in the next couple of months and will include new carpet, heated tile flooring, increased lighting with ceiling lights and additional outlets. We are also going to be redoing the bathrooms to include a ceiling rain shower head as well as a normal shower head giving guest just another option. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Terrible"

1
31/10/2016

Where do I start. I went there for a concert that was being held nearby with 3 other 55+ year old women. The room was nice enough, but location was the biggest plus. The downfall all started with getting called during dinner to move my car that was parked a few inches over the designated line to avoid hitting the pillars with the car doors when we got out, or else it would be towed away. Asking me to move it would've been sufficient. Next, when we returned from dinner to get ready for the concert about 6pm we had a Bose stereo playing and not loudly. We received a knock on the door, they informed us this was our only warning that we were too loud. Really??? It was 6 pm! We went to the concert, had a great time. 2 of us came back about 11pm, the other 2 came back about 1am and were excitedly talking as they were getting ready to go to sleep. Again we got a knock on the door. They told us they were kicking us out and calling the police despite the fact that we had been drinking and had nowhere to go without driving and risking others lives as well as our own. They said it wasn't their problem, that we had to leave right now. We ignored them and went to bed, the police never came. I get that we were probably talking louder than we thought but just telling us they had a complaint would've been sufficient. My issue is how they handled this situation, not whether we were talking louder than we thought we were. I would never stay there again or recommend anyone else to stay there, ever!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I am very sorry you were not happy with our level of service and do apologize. We take noise complaints from guests very seriously as we believe our main role is to allow our guests to have a good nights rest and great breakfast the next morning. When we receive noise complaints our first step is to notify the guests we are receiving complaints on and ask them to respect the other guests who are trying to sleep. Upon a second noise complaint, depending on the situation, we will ask the guest one more time to quiet down or we will ask them to leave as it is unfair for one group to ruin multiple other guest's stay. The second time you were warned the police were called; By the time they did arrive 2 hours later I instructed the staff not to move forward. In the morning we received multiple complaints from surrounding guests who were upset they had been woken up several times due to the noise, and as such we compensated them for their inconvenience and apologized to. I do apologize that you did not enjoy your stay as you were here to have fun at a concert, but our business is to provide a great nights sleep and when guests ruin that for others it not only affects them but us as well, and I believe if you had been here for work or travel where you had to be up at 4 or 5 am you would not have been too happy if other guests were waking you up past midnight.

"Trip back in time"

5
31/10/2016

I usually stay in downtown Billings, but this was my first stay at the Clock Tower Inn. It has the old school motor inn vibe but with all the modern amenities. Great location, walking distance to great restaurants and bars. Front desk staff was very friendly. Had a complimentary breakfast at Stella's next door which was an unexpected surprise and a great meal!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
What a great review! Thank you for taking the time to provide our readers information about your stay with us at the Best Western Plus ClockTower Inn. We always tell people our exterior and layout may be retro but our rooms are nothing short of modern. Our newly renovated pool rooms all include heated tile flooring, ceiling lighting, additional outlet plugs easily accessible, 42"-50" flat screen TV's as well as many other upgraded. We appreciate your comments and are looking forward to your next visit. 

"Park & Fly!"

5
28/10/2016

We love using the Park & Fly package at ClockTower Inn. Our vehicle is secure and covered while we vacation and no matter how late our plane arrives at night, the shuttle driver and front desk are as friendly and welcoming as if you were arriving at noon instead of midnight. After a great night's sleep in our clean, comfy room we enjoy the free breakfast at Stella's Bakery. Wouldn't change a thing and will be staying here again!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind comments about our property, the Best Western Plus ClockTower Inn. We sincerely appreciate the time you took to post about your recent stay with us and with regards to your park and fly experience - we look forward to serving you again whenever your travels bring you back to Billings.

"Good location, near downtown dining"

4
28/10/2016

We selected this location for its proximity to the downtown restaurant district. We usually stay (2x yearly) on the West side of town at Comfort Suites, and drive downtown to eat. The hotel was nice, the room was VERY clean and well kept. Unfortunately, our room was a ground-level unit, right next to an outside gathering area with benches and grass. About the time the bars closed (1:45am), a number of people {guests?} congregated in the area, and carried on loud conversations for an hour or more, waking us and keeping us awake until they dispersed sometime after 3am.

"Billings Meeting"

5
27/10/2016

I had to be in downtown Billings for a meeting at the Northern Hotel. For less than half the price I got a great room (nicely furnished, great shower, very clean) at the Best Western Clocktower. Two short blocks to my meeting. Great breakfast in Stella's. Hotel is close to everything you might need downtown.

"Convenient, friendly, quality, economical"

5
26/10/2016

From the convenient airport shuttle provided on call from the hotel to the very friendly and helpful staff, to the quality of the rooms for the economical price, and also being dog friendly, when we come to Billings again we'll stay here.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
What a great review! At the Best Western Plus ClockTower Inn we are always trying tomake sure guests have an enjoyable time with they are with us and it is always great to see when guests enjoy our service as well as our pet friendly nature. Thank you for taking the time to provide our readers information about your stay. We hope you will return soon!

"Rooms so nice Staff outstanding!!"

5
24/10/2016

Great location for work and breakfast at Stellas is amazing. Great Staff and so glad dog friendly. Rooms are re-done and done very nicely. I always stay here on my visits for work to Billings, Montana. Great location, Rooms and People there are truly amazing, they care about you, vs. just a job. Thank you again!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind comments about the Best Western Plus ClockTower Inn. We sincerely appreciate the time you took to post about your recent stay with us. We are also really glad to see you enjoyed our newly renovated pool rooms and look forward to showing you our new standard rooms once their remodel which is scheduled to start in November. We look forward to serving you again whenever your travels bring you back to Billings.

"Fine hotel"

2
21/10/2016

Wife and I visited for the Billings Marathon and stayed here a few days. The hotel is dated which probably generated a bias. The rooms were clean but a bit dark. The location was excellent. The front desk service was also good. Worth a look.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We appreciate the feedback and would like to let you know the room section you were in is scheduled to be remodeled. We recognize that one issue with not only our hotel but many others around the word is the lack of lighting and part of our renovation in a new lighting package which included recessed ceiling lights, new lamp package, electric mirrors for the bathrooms, as well as other touches such as heated tile flooring in the bathroom rain showers. We appreciate the feedback as it really does help us determine where we can improve and hope you will come back next year and will consider staying with us again in one of our newly renovated rooms.

"Good Solid Choice"

4
21/10/2016

We had 2 opportunities to sample this hotel. Once on the way in & once on the way out. They were very different on the actual room. The first was very used worn and dreary. The second visit was in a remodeled section & was much nicer though not as convenient for an overnight stay. The staff was consistent 'Great'; these young ladies very frank, knowledgeable, helpful, & actually acted like they enjoyed their job. They have an adjoining breakfast restaurant that packs 'em in no matter when you go. They give you a restaurant card with discounts (Show room key) to places that are a short walk away & our choice was excellent (Chow Mambo). Literally 4 minutes to the airport. We had no electricity in half our room on arrival & housekeeping arrived in 2 minutes to fix it.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"Trip for medical appointments"

5
16/10/2016

My trip was made so much easier by staying here. Not only did i receive a medical discount, I was allowed to check in early on my day of arrival. They also offer free homemade breakfast. On checkout day my medical appointments lasted a couple hours past checkout time and the office staff had no problem with me checking out late. Thank you for such great hospitality!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn and hope everything is OK. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel and anytime we can help make a guests stay and day that much better we sure are going to try. We hope to see you return for a future stay! 

"Great Location And Very Friendly Staff"

4
14/10/2016

The staff was outstanding! They went out of there way to help in anyway we requested. The room was clean and breakfast second to none. The location is fantastic, within walking distance to many shops and restaurants. Well done! The noise level was a little high, but nothing can be done about that.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We are currently working towards our next renovation which we are looking at ways of reducing the noise levels so we can further enhance guest's stay with us. We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"Best hotel on our trip"

5
13/10/2016

We will make it a point to stay here. We travel with Clari, our Chihuahua. Our room was right outside one of the AstroTurf dog spots, so convenient and well-maintained including doggie cleanup bags. The room was well-appointed, with many creature comforts. Every lamp had outlets for charging our 4+ devices. Casually elegant decor, and clean as a whistle. Whenever we make the trip from Texas to Montana, this is where we will stay.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
WOW! We really am so glad to hear you enjoyed your stay with us at the Best Western Plus ClockTower Inn. We all strive to make sure each and every guests is a fantastic one so when we see that we delivered on our promise it just make it all the more rewarding. Once again we really appreciate you taking the time to let others know about your stay and look forward to when you are back through Billings as we are just about ready to start our next round of renovation which are the ones around our pet area.

"great value for dogs and humans alike"

5
12/10/2016

This is a wonderful, pet friendly hotel in the heart of downtown Billings. Its close to restaurants and medical facilities. The staff is excellent and very friendly. We chose this hotel because we had our dog with us. They have a special dog area right adjacent to a block of rooms that have individual exterior doors. Breakfast at Stella's next door is included in the rate and is excellent. The exterior was beautiful with colorful window boxes, and the lobby was comfortable. This is an older hotel with a lot of charm that is well taken care of. The room we had was clean and outstanding for the rate. We will stay here next time in Billings with or without our dog.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
 Thanks so much for the very kind review and for choosing the BEST WESTERN PLUS ClockTower Inn. I am so delighted that you found our service to be exceptional for both you and your four legged friend as we want every guest to enjoy their stay . It was our pleasure to serve you. We can't wait to see you again soon!

"A long time favorite downtown hotel!"

5
11/10/2016

This hotel has been around for a half century and was formerly named The Ponderosa Inn. Despite being fifty years old the roo,s are nicely appointed and kept updated and attractive as well as very clean. The desk staff was efficient and pleasant and a maintenance man offered his assistance while I was unloading my car. It is conveniently located right downtown, close to many great restaurants, galleries, museums and shopping.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for you kind words. Each year we renovate between 20 and 40 rooms with everything a modern guest needs meaning no room in more than 6 years old. Our current renovations include heated tile flooring, new carpet, furniture, and electrical/lighting which we truly hope loyal guests such as yourself will enjoy.

"Nice choice in downtown Billings"

4
08/10/2016

We found the rooms to be very comfortable with quiet AC. Good central location. It is on a one way street, which is a little confusing, but there is an alley that crosses to the street going in the other direction. The best thing was the breakfast. You order off the menu at an excellent restaurant next to the motel. Very nice people at the desk. Very good value.

"Pleasantly surprised!"

4
07/10/2016

Stayed here 22nd and 23rd Sept and then again on the 1st Oct after a week at theTx ranch! Was a little unsure,because it was a motel rather than a hotel! The shuttle picked us up from the airport, which was great as we arrived quite late at night. The staff were excellent, very friendly and really helpful! The rooms were nice and clean, but much prefer the rooms around the pool. It was the first time in the States for my sister and I, so we bombarded the staff with constant questions! They went out of their way to help us and they were great fun and made us feel really welcome and at ease. The breakfast at Stella,s next door was fab!

"Best place to stay in Billings!"

5
07/10/2016

If you are heading to Billings you need to try the Best Western Clock Tower Inn downtown. My friends and family and I have stayed there for several years. The grounds are clean, the rooms are beautiful and spacious, and they provide everything a traveler needs. They are very dog friendly with a pet welcome kit at registration and "relief areas" outside in the heart of downtown. The staff is professional and attentive to every request. The owner, Steve, is a gentleman who would love to meet you and make sure you have everything you need. The restaurant on site called Sella's is fabulous for breakfast and lunch with one of the best bakeries in the western U.S. Dinner choices nearby include Jake's steakhouse and Walkers, both within 2 blocks. Bottom line, you can't find a finer place to stay for business or family vacation than this!

"Convenient"

4
06/10/2016

We stayed overnight while driving cross country and were glad we did. This is obviously an older property. Check in was great, and we were allowed to park right near the stairs to the room. The room itself was a bit small - never a surprise for an in-town hotel. The furniture was in pretty good shape and the refrigerator was big. There aren't many electrical outlets, and one thing looking for them revealed is that the hotel needs to clean under and behind the bed and tables. The bed was comfortable. Wifi was slow. The grout around the tub had mold. The location is great: we were able to walk easily to lots of restaurants for dinner (there's a discount if you remember but I did not) and in the morning had a great breakfast next door. The checkout person was just as good as check in. I wish the'd do some cleaning and fixing but would stay again

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have brought your feedback to the attention of our Housekeeping manager and their staff as those oversights should have never occurred and need to be corrected immediately. As for the WiFi I have also forwarded your comments onto my service provider to just double check we are getting the correct speed we are paying for which should be 100 Mbps up and down. Once again I really appreciate the heads up on where we can improve and once again to apologize we didn't catch these before your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Not for me."

3
06/10/2016

Don't usually stay in motel type places but this one had great reviews and it was on our way to Colorado. They accept pets and do not keep them to particular rooms which does not bode well for the non pet people. Carpet stains were a distraction-I kept my socks on. Otherwise seemed clean. Slept good. Check in staff were great. The rush on the complimentary breakfast created a line of people so we did not stay for that.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I am very sorry that aspects of your stay were not satisfactory. I have brought your feedback to the attention of our Housekeeping and back of house manager who will be going over your comments with her staff so that we can improve our level of service. The area you were in are also being renovated in just over 2 months from now which will include new carpets, increased outlets and new bathroom. With regards to our pet friendly rooms only 50% of our rooms are pet friendly with our pool area rooms being those which are not pet friendly ensuring those with pet allergies can enjoy an allergy free stay. We strive to offer the highest quality of accommodations and service for all of our guests, and appreciate your comments so that we can work harder toward achieving those goals. Thank you again for your feedback and for staying with us. We hope you will consider visiting us again the next time you are in town.

"Excellent downtown location"

4
06/10/2016

An overnight stay to fly out of Billings after visiting Wyoming and Montana for 2 weeks. Restrant (Stella's) next to property and great breakfast included. Other items on menu get 10% off. Staff very friendly, professional and helpful. Hotel is an older motel style, but upgraded and retrofitted very nicely. No bath but double walk-in shower stall was fantastic. 2 shower heads, no waiting! Free airport shuttle efficient and on time. Again the staff were excellent and that is what makes or breaks a hotel...Along with a good free breakfast.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for your enthusiastic review of the BEST WESTERN PLUS ClockTower Inn! I am very happy to hear that you enjoyed our excellent accommodations and our friendly, professional staff. We all pride ourselves on top notch service for our guests, so your comments are most welcomed. Thank you again for your comments and for staying with us. We are looking forward to your next visit to Billings!

"Great place to stay in downtown Billings"

4
06/10/2016

The ClockTower has 1960's motel style buildings--easy in and out by car, rooms ringing a swimming pool, and an old fashioned diner style restaurant with an outstanding breakfast. The hotel has been remodeled recently, so everything is in good condition. The location is in central Billings so it has a city feel and more soul than hotels one finds out on the interstate. My room (an ADA wheelchair accessible room) was very comfortable with a king bed, a large seating area, and an easy access bathroom. Stella's, the restaurant, closes at 5 pm, but I found a cool farm-to-table style restaurant nearby and got carry-out food. I would definitely stay at the ClockTower again.

"A Wonderful Surprise"

5
04/10/2016

It was on a sad occasion that we visited Billings for the first time, as my wife's cousin's wife had passed away. We were traveling with my in laws, as sharing a suit at the hotel that night, which can always be challenging. But as we made our way to the Best Western Clock Tower Inn, we immediately felt at home. We arrived late, and there was an energetic young man who was the night clerk, happily conversing with a lady checking in for her stay, and a couple who were relaxing in the comfortable chairs, enjoying a cup of coffee. The clerk apologized for the delay -- which there really was none -- exclaiming he really likes people. The decor was warm and inviting, and I was wondering if it might just be a facade to hide something. But I was pleasantly surprised! We parked our vehicles safely in the covered parking area, and made our way to our room. As we exited the elevator, our eyes beheld an oasis in the center courtyard -- the pool all lit up and inviting, with everything in its place. Then, we opened our door to our room, and were welcomed by a nicely furnished room, with amenities that one might expect from a hotel of greater expense. The furnishings appeared to be brand new. The bathroom was well thought out, with a spacious shower with two shower heads -- one on the ceiling that gave a soft cascade of water that each enjoyed as it was his or her turn. The big screen LCD TV mounted to the wall proved perfect for catching some college football in high def. we all slept soundly, and my back, which had been hurting all day, was pain free in the morning. Anxious to try breakfast, we all made our way to Stella's Restaurant, which shares a corner of the property. The place was alive with happy, people enjoying their morning breakfast. We were given a voucher from he hotel to take with us. Now, I was skeptical again of what we wee allowed to have included in our room fee. But again, I was surprised at the choices on the menu we were given, along with the regular menu. The waitress didn't treat us as second class because we weren't ordering off the big menu, and said I could order off both, and pay the difference. Again, thinking the portions might be small, I ordered the ham and cheese omelet with hash browns, toast and juice. Then, I ordered a side of oatmeal and fresh fruit -- what I'd pay extra for. When the food came, I was pleasantly surprised to see I was wrong yet again. The portions were large and satisfying. I left happily very full, as did we all. We gathered our things, and checked out. Again, the morning clerk treated us like family, and was careful to make sure everything went as hoped. I would recommend staying here to anyone going to Billings. Anyone.

"Road Trip"

5
01/10/2016

An excellent hotel. Nicely decorated spacious room with very comfortable beds. Reception staff very welcoming, helpful and cheerful. Adjoining Stella's kitchen and bakery is great for breakfast and pastries. Lots of good restaurants and bars in close proximity.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
pleasure to serve you. We can't wait to see you again soon! Thank you for your kind comments about our hotel. We sincerely appreciate the time you took to post about your recent stay with us - we look forward to serving you again whenever your travels bring you back to Billings.

"Convenient for the airport"

4
01/10/2016

We flew in near midnight and it was no trouble for the hotel shuttle to pick us up and drop us back to the airport when we left. The staff were great and patient despite the late hour, so a good place to choose for a quick, efficient and comfortable pass through.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"A nice little oasis in downtown Billings!"

5
29/09/2016

Nice Best Western in downtown Billings. Lots of p,ants and flowers all around the property. The rooms were very nice, large with updated bathroom fixtures. Pretty quiet for a downtown hotel. Coupon for hot meal at restaurant next door. The staff was very friendly and helpful. Outdoor parking as well as indoor covered parking. Within walking distance of many restaurants.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

""Great""

5
28/09/2016

Wasn't sure what to expect with this hotel, and booked it as it's brilliant for downtown Billings. Other hotels are situated about 4/5 miles away from downtown, If you're from UK/Europe, you may not be used to the format in how the rooms are set up, on a motel style, but do not let this put you off. If you're unsure about having a ground level room, then ask for a second level room in your booking. We found the room great, clean, and front desk service excellent. Parking is on site, but a little tight. Free coffee and Wi-Fi. The free breakfast is unbelievable, if you can finish anything you order you'll be doing well. We enjoyed our stay here and would certainly recommend to others.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

"A real gem in Billings, MT."

5
28/09/2016

Front desk at check in was like coming home. Staff greeted us like we were family. Efficient use of space. From the rooms to the covered parking spaces. 24 Hr. airport shuttle came in handy as we had to be at the airport by 0515.

"Very Nice for the $$"

5
26/09/2016

I recently stayed two separate nights the The Best Western Plus Clocktower in Billings. Everyone we dealt with there was friendly, funny and helpful. You could tell they enjoyed working there. The room was very clean and very spacious and most importantly the shower had lots of pressure and hot water! This was especially important after 6 days camping and horseback riding in Montana! Should I ever find myself in Billings again, I would not hesitate to stay there again.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind comments about our hotel. We sincerely appreciate the time you took to post about your recent stay with us - we look forward to serving you again whenever your travels bring you back to Billings.

"Disappointing. It's a motel not a hotel."

2
25/09/2016

The location is good, it's right downtown. The front desk personnel are friendly. The room leaves much to be desired. The building is old and needs to be updated. You enter the rooms from an outside walkway, so it is like a motel. The beds are not very comfortable.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I am very sorry that aspects of your stay were not satisfactory. We are currently looking at renovating our main entrance to enhance the unique character and charm of our property as well as currently getting ready to remodel 40 more rooms this fall and winter. When done over 75% of all our room will have been remodeled in the last 30 months which include heated tile flooring in the bathrooms, ceiling lighting, new carpet, paint and custom furniture. We also do have a section that is interior corridor which is only accessible to guests providing extra comfort on those cold days as well as a bit of extra security for anyone worried. We strive to offer the highest quality of accommodations and service for all of our guests, and appreciate your comments so that we can work harder toward achieving those goals. Thank you again for your feedback and for staying with us. We hope you will consider visiting us again the next time you are in town.

"Nice place to stay in Billings"

5
24/09/2016

The rooms are clean and large. The free breakfast is great, as the attached restaurant is one of the top places to eat in Billings. The staff is very nice and helpful. Given the location in the middle of downtown, the hotel is a great place for business travelers.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
What a great review! Thank you for taking the time to provide our readers information about your stay. We also have fiber cable at the property so that business and leisure travelers alike can have enough high speed WiFi to meet their needs. I hope you will return soon!

"Vacation sleeper"

4
23/09/2016

Just what we were looking for. Great location, very clean, pool, excellent breakfasts, walking distance to breweries, downtown shopping and food. We will be back and stay here again. Very happy my wife found this hidden gem!

"Place to stay in Billings, MT"

5
22/09/2016

Top notch! Great comfortable room; speedy wifi; great service; walking distance to great night spots and dining; best breakfast in town...get a cinnamon roll for sure! You are also within walking distance of shopping, Trail Head Distillery, and brew pubs. You cannot go wrong staying at the Clocktower Inn.

"Nice room"

4
19/09/2016

We stayed here for 1 night in September. We arrived late and left early so didn't get to visit Billings itself. The hotel was easy to find and the room was clean. We had breakfast at the cafe, which was lovely.

"Small rooms but very clean"

4
16/09/2016

Rooms were very clean but very small. Bed was comfortable. Service was good. This hotel is downtown so we could walk to many restaurants. Would have given 5 stars but hotel is a little dated but they do keep it clean & nice with tons of flowers on the property. Best part is they give you a voucher to eat breakfast next door at "Stellas", which was a great place for breakfast...is also a bakery!! Overall a great value for the money here.

"Good Value"

5
13/09/2016

Nice centrally located hotel with pleasant staff. The single I booked was a european double so plenty of room with a large shower. Airport shuttle and excellent cafe next door a very convenient bonus.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind comments about our hotel. We sincerely appreciate the time you took to post about your recent stay with us - we look forward to serving you again whenever your travels bring you back to Billings.

"Pleasant Surprise"

4
12/09/2016

The location of the hotel is excellent. The staff is friendly. Now the parking is a little concerning, very spread out and dark at night leaving concerns of safety. The rooms are a little small but this is all made up for from the location.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind comments about our hotel. We sincerely appreciate the time you took to post about your recent stay with us - our property and parking does encompass almost an entire block, but we do have staff walking the property throughout the entire night as well as increased lighting throughout our property including our parking garage to ensure every guest feels safe. We appreciate your comments and will continue to improve our parking.

"Great Stay"

5
11/09/2016

The owner and his staff were very friendly, cooperative, and helpful. They made special arrangements to park our RV during our stay. The hotel is very pet friendly, Kayla who worked at the check in desk offered to watch our dog while we went out for dinner. Breakfast was provided as part of the stay, next door at Stella's and it was great. The hotel and restaurant staff made for a wonderful stay.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
 Thanks so much for the very kind review and for choosing the BEST WESTERN PLUS ClockTower Inn. I am so delighted that you found our service to be exceptional and enjoyed our hot breakfast. It was our pleasure to serve you. We can't wait to see you again soon!

"Great Place to Stay"

5
11/09/2016

We stayed for 5 days at the Best Western clock Tower and the rooms were clean the Staff was amazing. You could walk to everything downtown and the breakfast that comes with your room is amazing. Thank you to Steve and his Staff

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
With so many great lodging choices in Billings, we consider it a great compliment when guests choose to stay with us every time they visit our city. Our owner Steve, as well as our entire staff, really do enjoy what we do and we always do want each guest to have a truly enjoyable stay.

"Great Location/Breakfast Option A Treat!"

5
06/09/2016

Loved the downtown location with quality dining options that were within a short walk to the hotel. We also enjoyed the breakfast in at Stella's next door in the morning. It was packed, and they did a great job accommodating everyone quickly.

Blake W, General Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again. Next time you'll have to check out the only walking brewrey tour in the U.S.! Travel safely

"Wing Ding 38"

5
06/09/2016

Very friendly & comfortable. The staff went out of their way to make sure that we felt welcome! We met the owner in Huntsville, AL. at Wing Ding 37 and he assured us that our trip would go off without a hitch and it did!! His staff and his property were all prepared. The breakfast that was included was the best that we had on our 17 day trip that covered 6,500 miles.

Blake W, General Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Brian, I was traveling while Wing Ding was going on - i had to let the "old man" do some work around the hotel. I'll pass your comments along to him. Thank you for the comments they'll be shared with the staff. Come see us again.

"BEST WESTERN CLOCKTOWER"

5
06/09/2016

Very clean and friendly, I have stayed here for the past 22 years and have no complaints, it is my go to hotel in Billings and always try to book it for my annual trip.......the only thing I would like changed would be quieter air conditioning as I am not used to sleeping with air conditioning units running

Blake W, General Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Steve, thank you for the comments. I appreciate the feedback on the air conditioners. As we look for new units we'll be a little more sensitive to the running sound. We look forward to having you with us in the near future.

"Clean, Comfortable and a great spot!"

5
05/09/2016

We thoroughly enjoyed our recent stay, staff at front desk were so helpful and efficient. Rooms were super clean, beds comfy, and the towels in the bathroom impressed me so much. The free breakfast was outstanding, we went early as we heard it gets busy, excellent service. Free parking a nice perk as well. Highly recommend this hotel.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Close to downtown restaurants and bars but not without some problems"

3
03/09/2016

The free airport shuttle, modern rooms, strong Wi-Fi, and decent free breakfast next door at Stella's are all reasons to stay here. The area has lots of restaurants and shops within easy walking distance, including an Albertson's and a CVS just a few blocks away as is the Yellowstone (County) Art Museum. On arrival at the airport I called for the shuttle and was told it would be there in about 10 or 15 minutes. A half hour later and no shuttle, I called back and was told sorry but no one told the drive to pick me up so it was another wait until the pickup arrived. Not a good start. I slept OK here, my ultimate test, but if in Billings again I might try one of the other downtown hotels instead.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
On behalf of our team I'm very sorry for "forgetting" you. The staff member took and call and instead of calling the shuttle driver immediately they did something else. No excuse and a very valid experience for the staff member. I'm pleased you enjoyed yourself at the property and downtown once you arrived. Travel Safely

"Clean and comfortable !!!"

4
01/09/2016

So we wound up here after the flight out was canceled ... the room was a bit on the tiny side but very clean and comfortable. The staff was AMAZING !!! It's not far from some great places to dine. A nice little outdoor pool (sigh ... unheated so hit in when the sun is at it's peak). A very secure building.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Sorry your flight was canceled but glad you got to spend some time with us. The pool courtyard is something most people even in Billings are totally unaware of. Traditionally, with the sun in summer we keep the pool temperature about 78-80 degrees. Appreciate the comments and come see us again under more favorable circumstances. Travel Safely

"Great downtown location"

5
01/09/2016

We wanted a location right in the downtown area . We choose this hotel and we are glad we did. The hotel is two story with inside and outside corridors with a pool in the courtyard. We parked the car and walked all over downtown area the two days we were there. Dozens of shops,art galleries, restaurants and bars within walking distance. The room was large and clean. The hotel provides breakfast at a restaurant on premises, Stellas, which was delicious. Anyone who wants to stay in downtown Billings should consider this hotel.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for the comments. Our goal is to create memories and it appears we did. Come see us again. Travel Safely

"Owner Management take pride in this property"

5
01/09/2016

I love staying at the Best Western Clock Tower in Billings! The management of this property obviously take great pride in their facility. The staff are very accommodating and the facility is well maintained with extras! I love the make up mirror in the bathroom. I would highly recommend this property. The central downtown location makes it easy access to wonderful restaurants and shopping

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your comments. Our goal is to ensure each guest has a memorable experience with us. Come see us again. Travel Safely

"One night only"

3
31/08/2016

Good for one night not for a lengthy stay. Breakfast was excellent and the restaurant was next door. The swimming pool needs work and was not very attractive. Te hotel is old and updated rooms but still feels old.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I am very sorry that aspects of your stay were not satisfactory. We strive to offer the highest quality of accommodations and service for all of our guests, and appreciate your comments so that we can work harder toward achieving those goals. Thank you again for your feedback and for staying with us. We hope you will consider visiting us again the next time you are in town.

"Welcoming and Comfortable"

5
30/08/2016

We booked this at the last minute because of a change in plans. We needed a pet-friendly room and Best Western Plus ClockTower Inn had one. After a long 10-hour drive, we arrived to a very friendly greeting by Patrick at the front desk. Our room was fantastic because the 2 beds were divided by a partial wall, one with a TV and one without. There was plenty of room for our dog, his bed and his food. It was absolutely perfect for us! Honestly, we've been to other Best Western hotels and they were adequate so we were wonderfully surprised over the rather deluxe accommodations here. The arrangement with the restaurant for breakfast was especially nice! All in all, this is a 5-star hotel, in our opinion and we will plan to stay here again when we travel through Montana.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Our Director's Of Goodwill (D.O.G's) wouldn't allow our four legged guests to have any less of a great stay as our two legged guests which is why we include some special treats for the dogs. I am also glad to read you enjoyed your room as well and that it was clean and accommodating as we believe you should not be able to tell the difference between a "pet friendly" room and a one that isn't.

"Great place to stop"

5
30/08/2016

clean, great location and very helpful and friendly staff. AND, the breakfast coupon for the on-site, full service restaurant for a full menu breakfast was super and at least a $25 value for a couple.

"Nice"

4
26/08/2016

They got my room mixed up so they upgraded me to a bigger room that you entered into from inside. Being a single female, I was concerned about outside doors, but that wasn't a problem with the upgrade. Staff was very friendly. Didn't get to eat the breakfast next door at Stella's due to an early flight so they gave me 1,000 reward points. Would stay again if I'm ever in the area again.

"Warm Welcome & Great Breakfast"

4
26/08/2016

We arrived late into Billings - upon arrival the desk gal had warm smile with our room key all ready for us. Room was comfortable & clean - We enjoyed the breakfast - a little wait but well worth it. Friendly place - would stay again.

"Great Customer Service and Quiet Room"

5
26/08/2016

We arrived to a busy lobby. The two people behind the counter were smiling and joking with the customers. Calls were coming in with questions from those staying and they never once lost their smiles. The room was right outside the pool and I was a bit hesitant but it was quiet! Comfortable, excellent customer service and clean. I would stay there again.

"Well maintained and staffed hotel"

4
25/08/2016

The staff was very accommodating and the rooms were clean and comfortable. Breakfast was at the adjacent restaurant and was delicious! I would recommend this hotel and will stay here again on my next visit to Billings.

"Exceptional"

5
25/08/2016

This was the best hotel deal we have had in a very long time. Breakfast excellent(we got a voucher from the hotel) Clean rooms. Cori checked us in and was exceptional giving friendly and expert help....she had only been working there for one month! Flowers galore surrounding the pool area and on balconies. Many nice thoughts put into the room. Motorcycle wash....we do not ride but very nice offer for riders. Would never consider staying in another hotel in this town!

"Overnight Stop"

4
24/08/2016

We stayed at the Clock Tower did just one night as a stop over on our way home. We found the front desk staff very friendly and helpful. As noted by others the layout of the property is a bit odd but overall nicely kept. Or room was newly renovated and nicely furnished. The outdoor pool is a bit on the small side but more than enough for a cooling off the dip for our two grandchildren. We were very pleased with the breakfast vouchers for the restaurant adjacent to the hotel as the food was delicious and there was plenty of it. We would definitely stay there again. Overall a pleasant experience.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thanks so much for the very kind review and for choosing the BEST WESTERN PLUS ClockTower Inn. I am so delighted that you found our service to be exceptional and enjoyed our hot breakfast. It was our pleasure to serve you. We can't wait to see you again soon!

"Breakfast at Stella's next door"

4
23/08/2016

Good location close to the airport, perhaps a 5-10 minute drive. Very nice and helpful staff. Within walking distance to nearby restaurants and brew pubs. There is a Starbucks a block away. Parking was included. Our room was nice and clean, on the second floor, dark curtains were good for sleeping, very comfortable beds. Door fob also works the elevator. Rather than offer breakfast, room included a choice of meals at Stella's, a local coffee shop next door. Stella's was very busy and they suggest allowing a half an hour to be seated but it took only about 5-10 minutes. It may be longer with a large party. Have someone go downstairs and put your name on the list to shorten wait time. Very large portions and you can purchase some of the largest cinnamon rolls I've ever seen. The large order of pancakes filled the entire plate and served with the equivalent of a stick of butter. Good homestyle food. Great for large appetites. Despite the crowd meals came out quickly. We enjoyed our stay here.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind comments about our hotel. We sincerely appreciate the time you took to post about your recent stay with us - we look forward to serving you again whenever your travels bring you back to Billings.

"Great Experience"

5
23/08/2016

The last night on the road driving from Anchorage to Denver. What a nice treat to unwind in by far the nicest Best Western I've stayed. Check in was painless, even though they were extremely busy. The location is outstanding, walking distances to a great downtown. Makes me want to return to Billings again.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"Enjoyed this place"

5
23/08/2016

Clean is our biggest concern. But this is a 3 star hotel, so very clean. Excellent free breakfast in their own restaurant. They give you a voucher and you get what you want. Nice open pool area in the enclosed courtyard. Very nice upscale room which I would expect for a 3 star.

"Average hotel with above average rating."

3
21/08/2016

Checking in was very slow but, understandable considering front desk guy was new. Room was nice but not great, noisy appliances. Parking was a nightmare! There were no available spots and the surrounding area is sketchy. There was a dirty homeless man rummaging through a dumpster less than 100 ft from our room late at night, I encountered him as I was making the sketchy trek from my off property parking spot to my room. The breakfast was outstanding and the best part of staying here. There are several area hotels that are better priced and just as good or better. It pains me to say that as I am very fond of the Best Western chain. This is an average hotel across the street from a homeless shelter in a not so desirable part of town.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I am very sorry that aspects of your stay were not satisfactory. I have brought your feedback to the attention of our back of house and maintenance staff to do a better job of ensuring that people down on their luck are not rummaging through nearby dumpsters as that is not something we like and do try to ensure does not happen. By the description of your room location you were near a section which is currently scheduled to be remodeled this winter and once done will include all the current updates over 50% of our hotel has received such as heated tile flooring, upgraded electrical and lighting packages, and custom furniture among other things. Lastly, I do apologize you did not feel safe with the Women's and Family shelter across the street, but I can assure you being 2 blocks from the Sheriff and Police departments as well as 1 block from the federal and county courthouse downtown Billings is a very safe and very nice place to go walk around at night with many great dining and nightlife options. We strive to offer the highest quality of accommodations and service for all of our guests, and appreciate your comments so that we can work harder toward achieving those goals. Thank you again for your feedback and for staying with us. We hope you will consider visiting us again the next time you are in town.

"Great place to stay; great staff!"

4
21/08/2016

Nice rooms, friendly staff. And includes a wonderful breakfast at Stella's. There are a lot of restaurants within walking distance. Several excellent breweries too, including Montana Brewery, Carters Brewing and Uberbrew. We'll stay here again.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"Nice hotel in the heart of Billings."

5
21/08/2016

Stayed for 2 days of our 2 week Montana vacation. The complimentary breakfast is actually next door at Stella's restaurant. GREAT food there. The hotel was very clean and the staff friendly. Would stay again.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

"convenient town stay"

3
21/08/2016

this was the lesser priced bw in billings, mt. was convenient for travel and road transfer for us the following morning. the restaurant next door was open for breakfast, lunch; closing at 5:00 p.m. so we checked in and immediately went to eat before closing. roads in this town are one way which made this a bit more challenging.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your stay and I hope you enjoyed our on-site restaurant. We are in the middle of 4 one way streets which can be a bit confusing but luckily once you arrive we have over 26 dining options all within 2 blocks so you don't have to get back into the car for a great dining experience. Thank you for your comments and I hope you will come back again.

"First Class Clock Tower "

5
20/08/2016

On our last trip to Billings we stayed at the Best Western Clock Tower Inn. What a nice hotel. The outside kind of made me wonder if we made a good choice. But once we opened the door to our poolside room. I new we made a great choice. The room was super nice. It had two queen beds. A big flat screen T.V. It had granite counter tops. And a huge light up mirror.As well as a magnifying mirror. The tub was extra deep and it had a soaker shower as well as a regular shower. The floors had new carpeting and new tile in the bath area. The pool was outdoor but a very nice pool. The flowers and trees around the pool were amazing. It was a very nice area to swim and relax at. The breakfast at Stella's the restaurant on the property had an amazing complementary breakfast. It was busy and took a bit to get a table but it was worth the wait. If your in Billings be sure and stay at the Best Western Plus Clock Tower Inn.

"Great location & very spacious rooms"

5
19/08/2016

Don't judge this property by it's quaint motel like appearance. The rooms are spacious, modern & updated, the bathroom is extra large with heated tile floor, there are plenty of electrical outlets for charging all electronics. There is a bike wash station available for those of us that are traveling by motorcycle. Very good wifi connection too. It's within walking distance of some great spots to eat. The included breakfast at Stella's, the adjacent restaurant, is outstanding!

"Great rooms/Great location"

5
19/08/2016

So many things that we love about this hotel... There were new people at the front desk this time. They were very friendly, very efficient, and gave us some advice about the restaurant that nobody has bothered to tell us before. The rooms are very clean and usually in great working order. We've had a problem twice, with a shower curtain bar that was starting to come out of the wall and once when our TV didn't work. Maintenance was quick to come by and fix both issues. We found this place when we were looking for somewhere within walking distance of the breweries and restaurants downtown. We stayed at a couple of the other hotels, just to check them out, but we always end up back at the Clocktower. As I said, before, the rooms are really clean. The restaurant (Stella's) is excellent! You have to arrive super early, or there's a long line. The tip that we received from the clerk at the front desk, is that you can order "to go", and get your order in a very short time. We'll definitely do this from now on.

"Best Option in Downtown Billings"

5
18/08/2016

To avoid sounding phony I have to find something negative to say, so - - it would have been nice to have a hook on the back of the bathroom door for wet towels. That's the only "complaint" I can come up with.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"Nice property"

4
17/08/2016

The rooms are better than the dated outside appearance of the hotel as you drive up to it. Great location if you need to be near downtown Billings. Lots a restaurants nearby - my favorite is Jakes. The rooms are updated and very clean - but small. The staff is very attentive and friendly.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. We are always trying to make sure our rooms are updated and very clean. We recognize our outside has a retro feel and are currently actually looking at ways to modernize our look while keeping the old school charm. Thank you for you comments and letting us and others know about your stay.

"better places to stay"

1
17/08/2016

The rooms need to be updated. Carpet is the dirtiest I have ever seen. The a/c is energy efficient so does not run unless you are in the room. Checked in at 4 came back at 10 the temperature was at 76. Took hours to come to the temperature that we had set it at. Told from desk and they basically said too bad. Stayed here numerous times over the years will go elsewhere next time. Many new hotels in area that are cleaner and up to date.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our energy management system has been set so that when a guest leave the room for over 2 hours it will allow the room to heat up to 74 degrees but once it does so it will cool it back down to 68. I do apologize for any inconvenience this caused you as we truly do want our guests to have a great stay. I appreciate the feedback and letting us know of this issue so we were able to adjust the system to hopefully make it more enjoyable for future guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"An average Best Western "

3
16/08/2016

This is an older property, and it is showing some signs of wear. Our room was one of the smallest of any hotel we have visited in recent years. Also, this was the first hotel we have stayed at with no microwave. The vehicles parked near the doors, and there was a loud motorcycle that was easily heard in our room.

"Loyal Sleeper"

3
16/08/2016

This hotel has always been our favorite place to stay in Billlings, MT. It has received bad reviews for location but, is conveniently located in downtown, within walking distance to some of the best dining in town. It is clean and safe and the front desk and cleaning staff are always pleasant and efficient. That said, our most recent stay did not go off without a hitch. There was a mix up in our bill which took over a week and numerous phone time to resolve.. the biggest issue with this was that we were never contacted by the manager to let us know that he was looking into the situation or that it had been resolved. The room was to be paid for with BW Rewards Points, the first time we had done this and I still don't know what went wrong so that we don't have a repeat, because, Blake the manager never bothered to return numerous telephone inquiries. Bad form! Do not rely on express check-out, if it's offered (it was not) unless you have the time to make 5-6 phone calls and never get a call back...go to the front desk, where they are eager to help.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Karla, First let me apologize one not getting back to you. It was never my intent to not follow up but for whatever reason I failed to do so. I recognize there is no reason for not following up and really do feel bad about not letting you know I had taken care of your request. I did reach out a few days ago to follow up and at the very least apologize over the phone and hope you did receive my message. As for looking over what happened you had originally booked one night with a credit card. On the day that you were to check out you extended your reservation and the pay type of the reservation was never changed from credit card to points. It does show your credit card was refunded in our system 3 days after you checked out. Once again I do apologize and hope you will consider staying with us in the future.

"Little old. Little noisy"

3
16/08/2016

Had high expectations for this hotel, but it was quite noisy being located on a main street in downtown Billings. Traffic was noisy and soundproofing of walls and windows minimal. And this hotel is getting a bit worn around the edges. Need to do an overhaul to modernize.

"Great location and excellent staff"

5
16/08/2016

This hotel is in a very central location in Billings. When we checked in, the staff were extremely friendly. The girl told us about "Alive after Five", which was happening in Billings that evening, with live music outdoors. She was very informative about good places to eat, providing us with a map and explaining where we received discounts as hotel guests. I would recommend this hotel to anyone staying in Billings

"Nice room!"

5
15/08/2016

Excellent facilities with excellent service, the staff friendly and helpful. Great location. - within walking distance of many attractions.We really enjoyed the on site cafe. Quiet and comfortable rooms.

"excellent stay!"

5
13/08/2016

We choose this hotel for it's location. It is across the street from a popular night club. The staff at check in were very helpful even though very busy. Covered parking for BW members was greatly appreciated as it was very hot that weekend. The room was nicely decorated and the A/C was quiet and efficient. Staff was able to recommend a good pizza place that delivered. Breakfast is offered at a restaurant on site but we chose a different place. It was very busy there. Would definitely stay here again. Location is great for the downtown area of Billings too.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"Great Location, Great Room"

4
12/08/2016

Located in downtown Billings, within walking distance of many different restaurants to suit anyone's taste. The room was well kept, and very comfortable. Breakfast at Stella's was delicious. Will definitely stay there again when I pass that way again.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"Radiant floor heat in bath"

4
10/08/2016

Solid room -- Clean comfy, protected parking, radiant floor heating in ginormous bath, great shower with dual heads and Free breakfast at Stella's. Good choice in Billings downtown and I can recommend it to you.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for taking the time to leave us a Tripadvisor review.  I am glad to read that you enjoyed the upgrades and hope you will come back again and enjoy our newest renovated rooms which include a new lighting and electrical outlet package, heated tile flooring, as well as new furniture and carpet.

"Clocktower Best Western"

5
10/08/2016

The Clocktower Best Western in Billings Montana was outstanding. The breakfast was a full breakfast and was one of the best breakfasts I have ever had as a complimentary breakfast. I would recommend this motel highly.

"EXACTLY what I needed!"

5
09/08/2016

Close to downtown. Close to interchanges-easy outbound on any point of the compass. VERY comfortable bed (always key for me-last one this nice-Stanley Hotel!) Farmers Market downtown on Saturday was a plus, as it was my outbound day. Nicely remodeled and a value for the price! The pool was a little "meager", but AT THE price, a real value stay at this hotel. Breakfast included at excellent restaurant a plus. More than offset the pool, I might add.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Great location in downtown Billings"

5
09/08/2016

If you want to stay in downtown Billings, the Clock Tower is a great choice. The staff is very accommodating, and the room we stayed in was recently renovated and attractive. It is within walking distance to many downtown attractions. Although we did not take our dog, it is a dog friendly hotel. The WiFi worked well. We will stay there on future trips.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"Nice hotel and good value"

4
08/08/2016

The hotel was very comfortable and the noise level very low, even for a room right by the pool. On the down side the pool is very small and the hotel is not in the best area of the city. I had a run in just off the property with someone looking for handouts, not a fault of the hotel of course but just a note that it is not in the best area. The breakfast at the restaurant next door was good but not as good as I had expected based upon other reviews. The parking is barely enough but I was fortunate enough to not have any issues

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. I do apologize about the panhandling you encountered in downtown. I can assure you it is not the norm but because downtown how so many of the best restaurants and nightlife options it does attract people less fortunate. We hope to see you return for a future stay. 

"Great place"

5
08/08/2016

Located right downtown, reasonable price and very clean comfortable room, newer remodel. Attached to a great breakfast place. Walking to a bunch of cool restaurants and bars, not far from airport. Nice staff

"Good hotel but parking nightmare"

4
07/08/2016

My wife and I stayed at the ClockTower Inn for one night as part of a road trip. The room was excellent and I like the fact you need to use your room key to gain access to the floor your room is on when you get into the elevator. The reception staff were excellent and able to offer advice on close at hand restaurants and the town itself. The only difficulty we had was parking which is really difficult. You can park at the hotel but space is limited and it is really hard to find a suitable bay to park up. Complimentary breakfast was served in Stella's Bakery which adjoins the hotel and was excellent. You get a choice of ordering off the menu or enjoying the complimentary continental style breakfast - we chose the complimentary and were really pleased with the quality of the food available. Despite the parking difficulties, which to be fair was probably worse than normal as the hotel seemed very busy if not full to capacity, we had an enjoyable one night stay.

"Friendly 24 hour service."

5
06/08/2016

This is my second time staying at this hotel and I am alway struck by how friendly the staff is. I came in at midnight and left a couple of days later at 6AM in the morning and folks were friendly. I appreciate the airport shuttle from the hotel. Besides the cleanliness of my room, I liked that there is breakfast at Stella's restaurant and I had the choice to do take out. The breakfast was very filling and delicious. So from now on, this is my go to hotel when I am in Billings.

"The General Manager Stephen Wahrlich was AWESOME!!"

5
06/08/2016

We were on our way to Sturgis and had reservations set but forgot to check about parking for large truck & trailer. Stephen asked if he could help out and got us a great spot to park at a neighboring business for free! They are down town Billings and had a blues festival going on so it was extremely busy and he was super accommodating, great sense of humour and all around great guy!! The rooms were updated, beds were AMAZINGLY comfortable and breakfast was included at Stella's bakery and it was delicious! Shout out to our waitress Nicole, she was fabulous too!!

"Poor service in general"

3
05/08/2016

We called the 1-800 number from the road as we were only about 30 minutes from Billings and wanted to know if there was a room available prior to arriving. We got to reserve a room and said we'd be arriving at around 5 a.m.. The rep over the phone assured me there was a room and that we'd be able to check in at this odd hour. We had been driving overnight for our cross-country trip this summer. When we arrived, the attendant at the hotel could not find our reservation and was not keen on helping. Once again I called the general number to find that the last person had made our booking for the day before! And, I was told I would be paying for the reservation anyway, since it was too late to cancel it. I had to argue that I had made the reservation less than an hour before. Only after the rep spoke to her supervisor was that they were able to find us a room for the day we arrived and fixed the reservation, but we had to hang around to check in at the regular hour. Luckily, there was a change of employees later that morning and the new person tried her best to put us in a room by 11 am (because of her, this gets 3 little balls or else it would have been 2). The room was not great and not the cleanest I've seen, but we were tired and needed rest. The aircon was the most annoying. There was no way to control its airflow and it blew right on top of the bed, and it was noisy. We solved the problem by placing a big chair with cushions in front of it. Our little one was offered a folding bed, since this room was smaller than the original requested, but the mattress was way too soft and had that groove in the middle. The carpet was visibly dirty. For those who want a good movie at night, the TV only had the cheapest channels available. I thought Best Western would have high standards for cleanliness and service, but obviously this is not the case. Our experience at the Hampton Inn was by far what one should expect for the same price: spotless service.

"Outstanding breakfast included"

5
03/08/2016

Stayed at the Clocktower Inn for 6 days and every day were provided a free, full breakfast at the attached restaurant. Excellent value!! Wonderful location of room next to the pool provided great opportunity to relax in lovely surroundings. Very friendly and helpful staff.Great downtown location with easy walking to many restaurants.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". Your review sure did put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"Great updated King rooms"

5
02/08/2016

I've stayed at this hotel multiple times. Beats other downtown hotels on price, very comfortable. Comes with free breakfast from next door cafe. The recently updated King rooms are great, well-lit and functional for business travel.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You are such a Great customer and we appreciate your patronage. We are really glad you enjoyed our newly upgraded rooms which include the well-lit rooms, a dozen easily accessible outlets, and I hope you enjoyed the heated tiled flooring in the bathroom.

"Pretty decent hotel"

4
01/08/2016

This hotel is super clean! One of the cleanest bathrooms I have actually seen. The layout is nice and I truly appreciate the on site eatery. The hotel gives you a card for each day of stay to be used as a coupon for breakfast. Wonderful!!!! There are snack machines and soda machines. The gym is pretty small..one elliptical and two treadmills and some weights but suffices. The pool is cute and has frequent guests :) Very modern looking and def. Recommended. I stayed here while doing a site visit in billings, crow agency and lame deer.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Clean, great value, excellent staff"

5
31/07/2016

This hotel is located very close to St Vincent Hospital with a two minute drive. We were pleased that they also allowed pets and that the staff was awesome. I would highly recommend this Hotel whether your visiting, business or are in need of a place close to the hospital.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"Billings"

5
30/07/2016

Outstanding value and service for the price. The hotel staff was exceptional and friendly. The breakfast was very good with excellent offerings. The room and beds were very comfortable, and the bathroom was clean and well designed.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

"Comfiest bed Ive eve slept in!!"

5
29/07/2016

Another stop on our cross country adventure! Check in was very quick. Our room was on the second floor. There are stairs and an elevator. Room was very clean and very modern. The bed was the comfiest bed I've ever slept in. I loved it. Internet was fast. They had a rainfall shower head which was a nice surprise and a heat lamp in your bathroom if you were cold getting out of the shower! My only complaint with this Hotel is it's location. It's right on the main road which is convent but sucky at the same time. You could hear traffic going by alllll night. A group of motorcyclist went by on "hogs" and it was ear piercing. While I am a motorcycle driver myself, I have no issue with bikes it was the noise. I would think if they were that close to the road it should be more sound proof. The hotel provided you with a coupon for the amount of people staying in your room for breakfast at Stella's right across the parking lot. Lets just say it was delicious. Take the time and go over. They are very busy but well worth the wait. Overall this s a great hotel with lots of perks. Im not sure I would stay here again due to the constant noise from the traffic but that is me!

"Great Location"

5
29/07/2016

Everything was great. The breakfast was very outstanding. Check in a little slow but they were very busy. It is downtown and the parking is not good. Everything else was great. This would be a great place to stay if you are a person who likes a lot of night life. The pool was so beautiful and clean. Had a really nice stay.

"Nice Stay"

4
27/07/2016

The room was clean but it had a stain on the carpet, so I only give it an 'ok" for cleanliness. The beds were very comfy, the bathroom, bright and immaculate, and the staff was pleasant and helpful. You get a breakfast form the restaurant next door that is delisous. We sat outside on the chairs in the evening which was nice.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I do apologize about the carpet issue as we always are striving for the cleanest rooms possible and in this case the stain you found does not live up to our standards and for that I apologize. I am glad to see outside of that issue you enjoyed the other aspects of your stay including the staff, and complimentary breakfast.

"Great location but Tiny room"

3
26/07/2016

Location is great for walking downtown. A full breakfast is included at the adjoining restaurant. However, the room was the smallest we encountered on our 7 day trip traveling through Montana. For the same price our other rooms were much more spacious and comfortable.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Your business is very important and appreciate you taking time to let us and others know about your stay. By telling us what you liked or didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am happy to see you would stay with us again so that we can have another opportunity to provide you with a superior experience.

"Outstanding Staff & Location"

5
26/07/2016

I rarely take the time to write a review however I felt compelled to because the staff was outstanding! They went beyond the call of duty to help in anyway I requested. There was much harmony between the staff which made our stay that much more enjoyable along with clean room, breakfast second to none, and fabulous location within walking distance to many shops and restaurants. Well done!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for your enthusiastic review of the BEST WESTERN PLUS ClockTower Inn! I am very happy to hear that you enjoyed our excellent accommodations and our friendly, professional staff. We all pride ourselves on top notch service for our guests, so your comments are most welcomed. Thank you again for your comments and for staying with us. We are looking forward to your next visit to Billings!

"Vacation"

5
26/07/2016

This Hotel was very close to everything downtown. With in walking distance to anything you plan to do in town. The room was very nice. The breakfast at the bakery on the property was wonderful. The parking was my only complaint.

"Very nice staff and a special greeting: bottle of water and microfiber rag...."

4
25/07/2016

We were on motorcycles not too much before Sturgis BIke Week so I'm guessing that's why we were greeted with the water and the rag. How nice of them! Hotel is right in town, very nice area, nice rooms, nice staff and great breakfast in their yummy restaurant. OH and a beautiful outdoor pool and very pretty flower boxes all over the place. My only complaint would be that they only have one washer/dryer for all those rooms!

"Would Absolutely Recommend"

5
24/07/2016

Pros: Huge and clean room, comfortable bed, awesomely new and pristine bathroom, great location. Cons: No microwave in the room and the mini-fridge didn't work (these weren't deal breakers for us since there's a microwave behind the front desk for guests to use).

"Gateway to the WestS"

5
22/07/2016

Staff very friendly, although could use more help on Reception at times, rooms well furnished and spacious breakfast provided next door on receipt of a ticket, easy distance from shops, restarants and the airport with free collection

"Made Us Feel at Home"

5
19/07/2016

We stayed here on a two-week bus tour. We were made to feel like family. Staff was helpful and accommodating. It was the 4th of July weekend and the staff made up for the services that were unavailable for that reason in Billings. Our double room had good queen beds, shower, dressing area separate from the bathroom, with a second sink, an extra large TV, large desk with swivel chair and a lap desk. There was a large pool area that had tables with umbrellas. There is a full-sized washer and dryer, exercise room and restaurant on the property. We were given a map with 26 restaurants indicated, within a three-block radius, that offers guests of the hotel a 10% discount. We used that. We really enjoyed our stay!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

"Downtown Billings Stay"

4
19/07/2016

Nice location within walking distance to plenty of restaurants. Only a few minutes from the airport. Quirky layout but rooms are very clean, staff is extremely helpful and all employees are smiling. Breakfast coupons for Stella's restaurant are a great touch. Would stay again.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Your business is very important and appreciate you taking time to let us and others know about your stay. By telling us what you liked or didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am happy to see you would stay with us again so that we can have another opportunity to provide you with a superior experience.

"Surprised"

4
17/07/2016

Great accommodation, just a little surprised to find it was more Motel style then Hotel style. Breakfast was sort of included, a coupon for breakfast across from the hotel, which was great, plenty of choices to choose from.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"Great Updates and Friendly Staff"

5
15/07/2016

Recently renovated hotel where you can tell the management and staff care about the guests. Good location in downtown Billings near food, drink and entertainment. Have stayed for both business and pleasure and have always had a good experience.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Great accomadations"

5
13/07/2016

We stay at the Clock Tower Best Western Every year when passing through Montana. We always enjoy our stay. The staff is friendly and very helpful. The room is always clean and neat. The floor near the bathroom was kind of squeaky, I hope we did not annoy the guests below us.

"Awsome place for Bikers to stay"

5
11/07/2016

I have stayed at many hotels on bike trips in the past but this hotel goes above and beyond. They have designated covered bike parking, a bike wash station on the property free of charge and they give out a bike rag is given upon check free of charge as well. The rooms are large, clean and modern. The pool is a warm outdoor pool in an outdoor courtyard. Great place to hang out with the rest of the bikers. I highly recommend staying here if you are in Billings. After check out, make sure you take advantage of the free breakfast, it was great and you won't leave hungry.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
What a great review! Thank you for taking the time to provide our readers information about your stay. We are glad you enjoy the complimentary bike rag as it is amazing how motorcyclists always seem to hit every bug on the road. I hope you will return soon!

"My stay at Best Western"

5
11/07/2016

The staff was very friendly and professional, rooms were clean and breakfast was excellent and the Fitness room and pool were good. The location was in the poor part of town and the parking was very cramped. But overall, I would recommend this hotel.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay where you can enjoy all that downtown truly has to offer such as 3 museums, an independent movie theater, 2 theaters, and over 30 restaurants.

"Very accomodating"

5
11/07/2016

I had a flight that came in before check in and they allowed me to check in early. They also provided a shuttle to the airport. They went above and beyond with hospitality and it was greatly appreciated.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us and that we were able to get you in early. As travelers ourselves it can always be difficult when you arrive earlier than check in. We appreciate your comments and are looking forward to your next visit. 

"Great property!"

5
10/07/2016

I was on a motorcycle trip back from Vermont when I stayed at the Clocktower Inn and am happy to report that it was one of the best properties that I stayed at during the trip. Comfortable, quiet and elegant. Such a nice place!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"Great Staff"

5
09/07/2016

The thing that makes this place is the staff. Our flight was delayed, our luggage was lost by the airline, but the staff bent over backwards to see that we had what we needed and to help with drives up the mountain while the airline found our bags one by one over the space of two days. Breakfast or lunch at Stellas cannot be beat. Rooms are typical Best Western Standard, which is to say that in this cost bracket they are very good. Nothing to fault with our stay and we stay here often. Great Location. Highly recommended.

"Great Location, Wonderful Breakfast, Average Hotel"

4
09/07/2016

Okay, a Best Western is a Best Western. The strengths of this one: the excellent location and the fun breakfast place right next door. I would stay there for the breakfast at Stella's, really. The room was big, but a little faded from a decor standpoint. It may have been our room, but we could hear everything going on around us. The parking is difficult because of small, covered spaces, but that is only a problem for full size pickup trucks and up. Smaller cars would be fine. And the price point seemed a little steep.

"More than excellent, attention to breakfast."

4
07/07/2016

Excellent location, helpful staff and very kind. Quiet rooms and all facilities.The parking lots are so many, but unfortunately were insufficient, likely problem in high season. Strongly recommended. The bad thing,is the breakfast, which should give it in the Stella`s House adjacent. So far no problem, but this place is extremely crowded. Find free place may be difficult. Possible long waits. Obviously everything with a lot of noise.

"Great place to make your home away from home in Billings!"

5
06/07/2016

We really like the Clocktower Inn. The location is excellent. And the beds are really great. We have a king bed that is at least as good as our bed at home. The new rooms (we're poolside) are very nicely appointed and even have heated bathroom floors. The location is excellent and breakfast at Stella's is awesome. Definitely the best value in any hotel in town.

"Much better than expected"

4
05/07/2016

Very nice rooms, stayed in pool side king. I liked it better than the crown plaza. The free breakfast at Stella's cant be beat. Walking distance to Montana Ave night life and food. Will always check availability at the Clocktower when in Billings for now on.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
What a great review! That means a lot that you enjoyed our property more than the Crown Plaza as we really try to have our rooms set the mark for what a modern traveler will need. Thank you for taking the time to provide our readers information about your stay. I hope you will return soon!

"Nice hotel, good location, great staff"

5
05/07/2016

nice hotel, good location, great staff. The staff were, kind, friendly and helpful. Rooms were clean. Good proximity to great restaurants and shopping in Billings including Jake's steak house. Restaurant next to hotel was very nice family style restaurant. I'd stay there again.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Good/Bad"

2
03/07/2016

CONS: Quality control is lacking - rooms were not prepared when arrived. There is a little to no security on the grounds. PROS: Staff are welcoming and professional. You are given a voucher for breakfast at a nearby restaurant - it is fantastic.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I am very sorry we did not have a room ready for when you arrived and always do our best to make sure we can get our guests checked in as soon as possible so they can get on to what is bringing them to Billings MT. We do have a 24 hour front desk as well as a maintenance person who walks around the property all night long though as we are 1 block from the federal and county courthouses as well as 1.5 blocks from the police department and Sheriffs department downtown is an incredibly safe area. We have also increased our covered parking with increased lighting throughout the property. I am very happy to hear that you enjoyed our excellent accommodations and our friendly, professional staff. We all pride ourselves on top notch service for our guests, so your comments are most welcomed.

"Nice Big Modern Rooms!"

4
03/07/2016

The rooms are very nice. Pleasantly surprised at the huge bathrooms. Beds were very comfortable and lady at front desk went above and beyond! Beautiful front desk area. Pool area was nice and clean! Definitely recommend and will stay here again!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for your great review of the BEST WESTERN PLUS ClockTower Inn! I am very happy to hear that you enjoyed our excellent accommodations and our friendly, professional staff. We all pride ourselves on top notch service for our guests, so your comments are most welcomed.

"Nice stay"

4
02/07/2016

It has very nice and comfortable room and a very nice pool for the kids and adults to relax and enjoy the outdoors in,the only reason it gets 4 stars is the parking spaces are too small if you have any larger vehicle although most spaces are in a parking garage

"T"

4
02/07/2016

Good value for the money. Had to go out in parking lot and hook up to wifi to secure room at rate quoted online. Online booking format needs work. Couldn't edit inputs on tablet. Would not let me change number of people in room, thus needed to go inside and she finally gave me the online rate.

"Good Place"

5
01/07/2016

Great place. Great restaurants all within walking distance. Friendly staff, make sure you see Molly - what a cute dog. Finally, ask for a room up by the pool deck more $ but really nice. Property staff is well trained and seems to care about a guest's stay.

"Billings, MT"

5
01/07/2016

Friendly, easy, room nice, clean, had more than we needed, pool, restaurant superb. Every one helpful. Saw we were looking around, showed us to our room. Pick up at airport when we returned car and shuttle to airport next morning excellent too. Can't say enough.

"Best Western Best Stay"

5
01/07/2016

What a pleasant stay!!! The rooms were clean, nicely furnished, and the bed was very very comfortable. I especially appreciate the use of a fitted sheet as I hate the tangled mess of a flat sheet on top of a mattress. Full TV and internet service with a variety of channels to choose from including premium channels. The shower is walk-in with a dual shower heads and rain head feature. The restaurant next door, Stella's, is terrific, local, friendly, and the food is delicious. Staff was helpful and friendly at both the restaurant and hotel. I highly recommend this gem in Billings!!!

"My Fav"

5
30/06/2016

I always try to stay here when I'm in Billings. It's locally owned and not such a cookie cutter hotel like the big ones. You can tell it was built to optimize space so it has an interesting layout. Makes you feel like you are downtown. I love the rain showers, patio, pool, and fitness center. Plus, BREAKFAST DOESN"T GET ANY BETTER THAN STELLA'S. And they deliver. It's not perfect or cold (sterile) and I love it.

"Billings"

5
28/06/2016

Jim who setup and picked me up from airport with the Hotel shuttle service, also drove me to the Metro Center. He was great!, He gave me a quick run through downtown Billings and suggested places to dine at. Also the room staff were super pleasant and the ladies at the front desk. A very enjoyable visit! Great staff!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You sure know how to put a smile on our faces especially with regards to the comments about our awesome staff. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"Dreary and rude..."

2
27/06/2016

This place is pretty dreary. Rooms are dark and don't feel very clean... though they did at least update the showers to have some amenities like a rain shower, but it doesn't work great... the handle fell off in my hand when I tried to turn it on. We only stayed here because our friends got married nearby and this is where their hotel block was. The vending machines weren't all stocked with water, the pool rarely had towels until you asked, the people, aside from the front desk, were not pleasant and rarely smiled and definitely weren't happy if you asked them for anything. The cleaning staff was rude.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I am very sorry that aspects of your stay were not satisfactory. I have also brought your feedback to the attention of our back of house managers who will be going over your comments with their staffs so that we can improve our level of service.  We strive to offer the highest quality of accommodations and service for all of our guests, and appreciate your comments so that we can work harder toward achieving those goals. Thank you again for your feedback and for staying with us. We hope you will consider visiting us again the next time you are in town.

"very nice"

5
25/06/2016

Very pleased with this motel, best we stayed at during a longer trip. Exceeded our normal expectations. Pool area with courtyard appeared very pleasant though we never used it. We chose it for the pool.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

"relax by the rimrocks"

5
25/06/2016

This is a great stay. Clean and comfortable rooms with adequate space, fluffy white towels and gorgeous sheets. The on site breakfast/lunch restaurant is amazing. Friendly staff, easy access to all rooms and all of the city and nearby sights. A pool - small but lovely to sit by and relax. And they really do love dogs!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"Front desk gals made this stop memorable"

3
24/06/2016

A weird little hotel in downtown Billings. The layout is the strangest I have ever encountered. The front desk gals were very charming and fun when I came to check in after hours on the road. I was dog tired and their cheerfulness made my day. Their was no cold scrambled eggs continental breakfast offered, but instead they gave us coupons for a free breakfast at a top notch restaurant next door to the hotel. Do not miss that opportunity. The breakfast was very good and the dessert pastries were excellent.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I am very happy to hear that you enjoyed our excellent accommodations and our friendly, professional staff. We all pride ourselves on top notch service for our guests, so your comments are most welcomed, and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery.

"Terrific Accessible Room"

5
23/06/2016

Extremely spacious King room with excellent ceiling lighting - for a change! Probably the most comfortable accessible room we have encountered with one exception - the space on the right side of the bed was very tight for the wheelchair and the end table was not moveable. Breakfast was delicious and hotel was a short walk to many restaurants.

"Older but Nice"

5
21/06/2016

This is truly an older property but nice. Rooms are comfortable and the front desk ladies were most helpful and efficient, especially Lindsey I think it was. Two story but no elevator. Short drive to nice restaurants. In the older part of town.

"Nice hotel, Great location."

3
21/06/2016

This place is our #1 choice for value and location in Billings Mt. It is not a fancy place but it is comfortable, very nicely kept and the pool is newly updated. There is a pool level that is completely surrounded by rooms and is a great spot to just hang. I come to billings often and I stay here whenever possible.

"Better than most"

4
21/06/2016

Tiny, neat and clean. Right on a main street, so the outside traffic and car noise can be a bit loud if you get a room up front. Nice parking garage in case of hail. Close to Grocery, Civic Center, Coffee, Eateries.

"Downtown"

3
20/06/2016

This does not look like a plus on the outside. Downtown and very motel feel. Front clerks friendly. Room was clean. Glad we were not near pet area as the fake grass stunk from urine. Free breakfast at attached restaurant is sit down service, with limited menu. Still it was good, just took a bit longer than grab n go method.

"Best of Best Western"

5
17/06/2016

totally great staff n best breakfast of most Best Western Plus's very well priced n hard to beat the staff from the courtesy clerk/driver all the way to the owner and yes u read right the "owner" , as we had checked in and were getting out of our car to go to our room a person dressed in hotel colored attire asked" if he could help us in any way shape or form n he said" I'll carry/get 2/3 of those bags for U " n I replied thx but I can get it, I didn't know he was the owner till I went to check out, very friendly and great service and amenities just no micro's in room do to Fire hazard but I understand why

"Good Downtown Choice"

4
16/06/2016

Arrived late afternoon without a reservation (the hotel we had booked did not have our reservation). Reservation and other hotel staff are friendly and efficient. Selected a king bed on the pool level. Nicely appointed renovated room. Lots of seating, writing desk, large TV, free in room Wi-Fi. air conditioning (it is noisy), lots of plugs-ins for recharging toys. The shower and towels are good quality with nice lighting in the tub/shower. The sink lighting could be brighter. The king bed was perfect firmness. The stay came with a hot breakfast (7 fixed choices to cover any diet at Stella's restaurant on the hotel property - excellent large breakfast. Parking (most covered) is free. Great downtown location and we would stay here again.

"Great Choice, Excellent Hotel"

5
15/06/2016

We drove into Billings late and luckily Check In was very easy because we were very tired. The room and shower were amazing. We had to leave before breakfast in the morning, but when we checked out the Front Desk had hot coffee and pastries for us to take with us. This was truly a great stay!

"Very clean and affordable hotel in downtown Billings"

5
09/06/2016

I arrived late due to a flight delay. I stayed here one night before driving to Yellowstone park. The room was very clean and the staff was friendly. Parking is free. The rate was very good. You are given a coupon for some breakfast choices at the next door restaurant "Stella's Kitchen and bakery". The restaurant was excellent and is recommended whether or not you have a coupon.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
It is never fun dealing with flight delays, but I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"Comfortable Room, GREAT Breakfast!"

4
07/06/2016

The room was comfortable (and quiet), The parking was a bit strange but workable. The real "star" of this place was an attached restaurant "Stellas Kitchen" - WONDERFUL food. Easily the best breakfast of any "free breakfast" in any Best Western property.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a wonderful breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"Very nice."

4
05/06/2016

Stayed here for two nights. This place was recently remodeled and is very nice. I would definitely come back here if they weren't so booked up. They provide breakfast via free coupons to a neighboring restaurant called Stellas. Very good food. The first day we were there, Memorial Day, Stellas was closed. So the motel hired two of Stellas cooks to come in early and cook up a buffet for the guests and provided that free to the motel guests. Very nice and very good food. Don't miss Stellas.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Just what we needed"

5
04/06/2016

We stayed here overnight on our drive across the USA. The room was smaller than most, and the fan on the air conditioner was a bit too loud (common in hotel rooms), but there was everything we needed. Parking was close to our room, and there is an elevator. Dickie's BBQ is about one block away, and is a great spot for dinner.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
What a great review! Thank you for taking the time to provide our readers information about your stay. I hope you will return soon!

"Excellent value"

5
03/06/2016

The staff were all friendly, the location was close to the airport, and the room was comfortable. I could tell the hotel was recently upgraded. The lap desks for your computer was a nice little extra. The best part was the complimentary breakfast at Stella's next door, a legitimate breakfast restaurant. Such a nice change from the regular fare offered at hotels nowadays.

"Best Best Western Hotel EVER!!"

5
02/06/2016

On 5/23/16 we stayed at the Clocktower and were very impressed. From the Spring Shower Head, heated bathroom floor and mobile magnifying mirror, we were amazed that this was a Best Western hotel! Because they do not have a "breakfast bar" they have contracted with a neighboring restaurant (Stella's) to provide breakfast for guests. Upon arrival you receive a sheet of paper which lists 5 possibly breakfast menus to chose from. The food is delicious--you just tip the server. Our fee including tx and fees and 10% off for AARP or Rewards member was $123.61. We thought this was a very fair price...

"Very nice place to stay"

4
01/06/2016

They were all ready for us at check-in and we were on our way to our room in moments with Wi-Fi into and numerous restaurant choices in hand. Fastest friendliest check-in ever. Very clean and comfortable place. Breakfast next door was the best in years.

"Wonderful location, room, staff!"

5
01/06/2016

Stayed here on the way to visit friends. The room was very clean, comfortable and affordable. I was very impressed with the water pressure in the shower. Great free breakfast at the restaurant close by. Very impressed and will recommend this place to friends.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"Best Western Inn, Billings, TOP NOTCH"

5
28/05/2016

Great service and great restaurant. NOT a skimpy "continental" breakfast but a full meal, comped by the hotel. VERY pet-friendly. Don't even think about using another downtown hotel in Billings, MT. We always use Best Western and this time it was well worthwhile.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"Great Location!"

5
23/05/2016

We stayed here on our way back from Yellowstone. Love that we could walk everywhere downtown! Easy parking. Friendly staff! Loved the workout room! The free breakfast vouchers are for next door and that place was AMAZING!!!!!!! Hotel was super quiet, clean. Wanted to stay in the comfy king bed all day!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"Should be your first choice"

5
23/05/2016

The Best Western Plus Clocktower Inn in Billings should be your first choice for a hotel in Billings. It is located in Downtown Billings, within easy walking distance to great restaurant and shopping. Easy access to the airport and interstate. They have newly remodeled rooms, pool area, lobby that will make your stay very pleasing. The On-site covered parking is an additional great feature as it saved our vehicle any damage during a recent storm. The on-site restaurant serves the best breakfast and lunch in Billings, but go early as there is always a wait that is well worth it. We travel and stay at many hotels and the Clocktower is one of our favorites, you won't be disappointed.

"The plus is really plus"

5
21/05/2016

I enjoyed staying at the Best Western Plus. It is the first PLUS that I have stayed at. The breakfast is fantastic. Not your normal self serve restaurant. They actually had menu items. I will definitely stay at the BW Plus again.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"Billings Best Breakfast"

5
21/05/2016

Stella's breakfast is worth staying there. Conveniently located around many resturanuts in their downtown location. I would defiantly stay there again. Also they are pet friendly and have a secured hallway with rooms.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"okay for a night"

3
18/05/2016

Hotel was in a great location for our travels, but room very small, shower strange to use with toilet and shower all in one area, ended up with water all over, difficult for secure footing. Unusual to have to go to a restrurant for breakfast, but it was very good. Was concerned that if we didn't set alarm and get up to be there before &:30 we would be waiting for up to an hour.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I am very sorry that aspects of your stay were not satisfactory. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Very Nice Choice!"

4
17/05/2016

We enjoyed our stay at this hotel. It was very clean & the staff was helpful. We chose it because we found that staying just outside of a major metro area (in this case Billings, MT) was less expensive than staying in a larger city. We were pleased with our room and the free breakfast was on par with other hotels where we stayed. We would not hesitate staying here again when we are traveling out west.

"Convenient location and parking"

5
16/05/2016

We have a fairly tall truck that will not fit in the parking garages. We like the location of this hotel and restaurant and the open parking area, as well as friendly staff and clean rooms. Thank you.

"Traveling through Montana"

4
15/05/2016

Booked this hotel through TripAdvisor as we travelled through Montana. Overall nice older hotel in downtown setting. Great breakfast voucher at adjacent Bakery/restaurant! Easy walk to centrally located restaurants. Very satisfied.

"Clock tower hotel"

5
11/05/2016

One of the very nicest places I've ever stayed in Super clean and the employees made you feel at home. I will recommend this place to everyone ! The complimentary breakfast at stella's next door was superb

"Correct not more"

3
11/05/2016

While driving in westernb state and no idea where to sleep, BW are generally a good option. In Billings this one is correct...Not in the best BW , but not in the worst.. Clean, but no charm, breakfast average. Convenient because in downtown and not too noisy.

"Clean /Mid range cost"

3
10/05/2016

No grass area for pet friendly hotel-have to cross street and 1/2-1 block away every time you take your pet out. Clean room. Wifi free. Price was more than it should be for the facility-pool closed, laundry facility out of service, restaurant food was terrible and expensive.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations and for our staff not directing you to our on-site artificial turf pet area which has complimentary dog bags and waste receptacle right there. As for the breakfast I am terribly sorry you did not enjoy the complimentary breakfast at Stella's Kitchen and Bakery and would welcome any insight as to what you did not like so we may look into it and improve.

"My first choice in billings"

5
06/05/2016

I travel to Billings often from Wyoming. I love the location of this hotel, plenty of bars and restaurants near by to attend. Great rooms too. The diner has great food and it is right next door. the hotel offers great discounts as well. but above all my favorite thing about this hotel besides the staff is the location location location. Downtown billings, so plenty of entertainment!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Smoke Room"

2
01/05/2016

There was a lingering smell of smoke in my room which is just disgusting. the motel is also in the heart of the city so lots of street noise and your room opens direct to car park so you hear everyone's conversations in the carpark. slept badly.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I am very sorry about the smoke smell. We are 100% non smoking and do our best to make sure that guests are aware of our non smoking policy and that they also do not smoke outside of their room or other rooms as it will get sucked up by the A/C unit and blown into the room. If you are willing to give us another chance I will make sure you are either in a interior corridor or by our pool area both of which are very quiet areas.

"Outstanding Hotel"

5
29/04/2016

Great service, had an excellent room, and free breakfast is best we have ever had in a hotel. Outstanding stay. We will use this hotel again when in this city. The location to downtown Billings was excellent and near theater, shopping, and other needs and wants.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"Nicest BW room I've stayed in"

5
29/04/2016

This is my favorite Best Western. I loved the dry sauna. The room was freshly remodeled one of the best I've stayed in. Love the two shower heads and the tile floors. They had free weights in the exercise room. The breakfast was complementary at Stellas Kitchen and Bakery in the parking lot. Everything is made fresh on site. I tried 3 out of the 6 complementary choices. It was perfect. I can see why it is rated one of the best in Billings.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
What a great review! Thank you for taking the time to provide our readers information about your stay. I hope you will return soon! I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a great breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"Clocl Towner Inn Billings"

5
28/04/2016

The property is centrally located downtown. The property is clean even with construction going on in the lobby. The staff are friendly and helpful. The staff are very willing to let you know about the amenities offered, where restaurants are located. My room was clean, the bed very comfortable and quite. I would highly recommend the property especially with Stella's restaurant right next door. Great food and serevice.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Hotel in walking distance of Brewery District"

5
28/04/2016

We had read about Billings having "the only walkable brewery district in Montana" and stayed at this hotel because it was in the middle of the brewery district. The room was clean, the staff was friendly, and we didn't hear the downtown traffic or noise at all.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great walkable brewery district. We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"Overnight stay in Billings"

4
27/04/2016

Stayed here overnight to catch a connecting flight the next day. Hotel is nice and comfortable, staff was very friendly and helpful. They have a free airport shuttle, which worked out well for me. There is a breakfast at Stella's next door included, but they were closed for Easter, when I stayed so did not get to try that. Staff put a continental breakfast in the lobby which worked out well.

"Pleasant Surprise"

5
26/04/2016

We stayed at The Bestwestern Clocktower while catching an early morning flight out of Billings. I wasn't sure what to expect, as my prior experiences with Best Western hotels were that they could be a little run down, but after reading the reviews, decided to give it a try. I was pleasantly surprised. The rooms were clean and updated and the ground were well-maintained. We were warmly greeted by Coffi at the Front Desk who readily answered our questions and gave local area information. We were leaving too early for the complimentary breakfast, but they offered us a breakfast to-go bag at checkout. The stay was a good value for what we received.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

"Where it is"

4
23/04/2016

Situated in the heart of downtown this motel has all you could want. Park your car and enjoy life. Your room key gets you 10% off at a number of establishments in the immediate area so you are not limited in cuisine, style, etc. Breakfast is at the adjacent bakery/diner where you may have to wait to be seated. There is a choice of 7 complimentary breakfasts or you can use the 10% off option of the rest of the menu. I was surprised that the obscure drapes did not cover the whole window but there is excellent lighting and a fold-out make-up mirror by the wash hand basin.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. You are correct that the decorative drapes do not move or close all the way but behind those are blackout curtains which do close all the way blocking out all the light. We appreciate the feedback and will work to make the blackout curtains more noticeable in the future.

"Convenient to downtown shopping and restaurants"

4
22/04/2016

Best Western is always our hotel of choice, however, I have not figured out why this one is considered a "plus". This time we were at least put in a newly remodeled room. Last time we stayed here it was under construction and the room was nothing special. We asked for an upgrad3 but I think all we got was a regular room. Maybe their upgrade is a remodeled room.??? I feel that the remodel could have at least included a table in case you wanted to have a snack or a drink. The chairs were very uncomfortable. Lighting and beds and heating were excellent. Tub was clogged. No wastebasket in bathroom. The coffee pot was not good. One of those one cup things that I don't like. However the lady at the desk did give us an extra couple of coffee packs so we could have 2 cups in the morning. Breakfast next door at Stella's was excellent. This is something new. Didn't use to get a free breakfast at Stella's. Overall I would rate it a 8 or 9. Much better than last stay.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked or didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"closet size bathroom"

3
20/04/2016

Bathroom was so small you had to sit to one side to get the door closed to reach the toilet paper. Also maid left door open when she was done cleaning and remained open until evening when I returned. Noise level was high due to room being close to the street. Also parking spots were very tight

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to during our next phase of renovation ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great Stay - Great Location!"

4
18/04/2016

This downtown property is a great hotel with very friendly staff. The parking can certainly be a challenge but the street parking is fine on the weekends. The remodeling and upgrades are looking great! Thanks for a great stay!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for taking the time to leave us a Trip Advisor review.  I am glad to read that you enjoyed the upgrades and hope you will come back again and enjoy our newest renovated rooms which include a new lighting and electrical outlet package, heated tile flooring, as well as new furniture and carpet.

"Best Stay!"

5
13/04/2016

This was an excellent stay and experience. Nice staff and hotel is close to everything downtown! The on-site restaurant is top notch for breakfast! Awesome non-buffet food!! One of the best business stays I've had. Good food to start the day, close to everything for business needs and the best restaurants for dinner.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
What a great review! Thank you for taking the time to provide our readers information about your stay. I hope you will return soon!

"A Nice Little Hotel"

3
12/04/2016

It's a good hotel and the staff is usually pretty good at what they do. I had the unfortunate experience of being in the room with rowdy guest with their dogs directly above me that kept me up way after midnight.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
While I am glad you enjoyed the property I do apologize for the unfortunate experience with regards to rowdy guests and a dog barking. We always want our guests to have a good nights rest and in this instance we dropped the ball. I appreciate the feedback helping us to better improve future stays.

"Good night"

4
11/04/2016

While the hotel was a little hard to find and the parking left something to be desired, the room was nice and the bed comfortable. The $20 pet fee was a bit of a surprise though. The doggy 'business' area is a unique feature.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay.

"Love the Clocktower Inn!"

5
11/04/2016

The staff at the Clocktower Inn were super helpful and friendly. The rooms were clean and comfortable, and it's in a great location in downtown Billings. I would recommend staying here to anyone traveling to big sky country!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"Great hotel"

5
10/04/2016

Very spacious rooms with heated bathroom floors. Friendly, helpful staff. The free breakfast at Stella's Restaurant next door was excellent and far above average compared to a usual hotel hot breakfast. The hotel also gave us a 10% off voucher to use at nearby restaurants and businesses. That was great - we used it at Jake's for dinner (very good food) and at Starbucks which is right around the corner, a quick 2 minute walk. We ended up not using it, but the hotel also has a shuttle service to anywhere in town you want to go. One of the best hotels I've ever stayed at. The only down sides were the lumpy, uncomfortable pillows and the adjoining door with the people next door that we did not know. We could hear their every word as if we were in the same room. Very annoying. They did seem to talk extra loud and were bickering very early in the morning.

"Right Downtown!!"

5
06/04/2016

We were looking for an affordable place downtown, near some good restaurants, and there was the ClockTower (much cheaper than the local competition). While parts are under construction and it's a little older, the room was comfortable and the staff was excellent.

"Great location!!"

5
04/04/2016

This was not my first visit to the Clocktower, and it won't be my last!! The staff is always so friendly!!! On top of clean, comfortable rooms (the dual showerhead and heated floors help), you get a discount at a lot of the surrounding restaurants!!! Plus vouchers for free Stella's breakfast!!! My three year old nephew didn't want to leave!! The Clocktower Inn is now my go to hotel destination in Billings!!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"Not Impressed!"

3
31/03/2016

Not impressed this trip with the Clock Tower Inn! We arrived 30 minutes early for check in because we had places to be and were not able to check in because of a system update. We were told 15 minutes, so we went to eat at Stella's (which was very very good--definitely impressed). Came back and still was not able to check in for another 30 minutes. I understand that check in is 3:00, however I don't think that I have ever not been able to check in a few minutes early...it's called customer service. After checking in our room we were not impressed. We had a room on the bottom floor that was INCREDIBLY small, the curtains would not shut and there was a light shining in our room that was really bright all night long. You could not even get undressed without being in the TINY bathroom. It was not a pleasant experience, will eat at Stella's next time but will not be staying here.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At the time you were checking in we were doing a back up which typically occurs around 11:30 am and sometimes does take a few minutes longer unfortunately, and because we had been relatively full the night before the rooms in the room type you booked were still in the process of being cleaned which is why we were unable to accommodate your request. We truly do always want to try to accommodate our guests early check in requests but unfortunately sometimes we are unable to which I do apologize for. I have also spoken to our back of house staff to make our blackout curtains more prevalent and noticeable so guests can sleep in and feel comfortable in their room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great Location and Nice Breakfast"

4
18/03/2016

Great downtown location, lots of evening activities within walking distance. Breakfast at Stella's is very good but go early on weekends or you will have to wait for a table. The rooms are older but clean and beds are comfortable. We had an issue with our TV on the first night and the Staff worked to correct the problem as quickly as they could.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Super Friendly Staff"

4
16/03/2016

The front desk team- Rebecca and Jordan- was amazing and so was our parking lot security agent! They have it dialed in for excellent customer service! Rebecca went out of her way to make us feel welcome, gave us maps and took her time to assist us with all of our questions! Super stars!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
What a great review! Thank you for taking the time to provide our readers information about your stay and two of our awesome people working here. I hope you will return soon!

"Great Stay"

5
13/03/2016

This motel is one of the best we have ever stayed at. From the top to bottom clean and we'll cared for. Staff courteous and friendly, willING to help in anyway. Breakfast at Stella's amazing. Can't go wrong staying here when in Billings.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

"Loved the Location!"

4
08/03/2016

Very friendly staff - made my reservation direct over the phone, Front Desk Clerk was friendly and thorough. Checked in with Kaylee (?) she was super-friendly - even offered to dogsit while we went to dinner. The dogs (2) loved "Molly's Patch" and we enjoyed sitting outside there ourselves. The room was a bit small with leftover coffee in the coffee maker - a common "miss" for housekeepers - breakfast was very good over at Stella's - very good and friendly service!! Even bought some pastries to take home!! Thank you,

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Our Director's Of Goodwill (D.O.G's) wouldn't allow our four legged guests to have any less of a great stay as our two legged guests which is why we include some special treats for the dogs. I am also glad to read you enjoyed your room as well though I do apologize for that mistake of not cleaning the coffee maker and for not catching it upon our room inspection prior to release. I have brought your comments to the attention of our housekeeping staff to emphasize details do matter.

"Great location-best Free breakfast ever"

5
08/03/2016

So many nice dinner locations within walking range! Best free breakfast ever, guests receive a 10 item choice menu from one of Billings favorite breakfast restaurants! Good value in the center of Billings. Parking can be a little tight, but it works out.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"Clean and Great Price"

5
07/03/2016

We were very happy with the Best Western Clock Tower Inn. It was a great price for the location, the cleanliness of the room and the breakfast. The front desk staff was very nice and helpful. It was nice to walk to downtown restaurants. The breakfast included was served at Stella's Kitchen and Bakery and it was delicious. I'd stay here again!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery.

"Business"

5
28/02/2016

Stayed here before and I enjoyed my stay. Today was no different. Staying downtown and with in walking distance of restaurants is nice. The rooms are comfortable and quiet. Breakfast is recommended next door and there is a free coupon for a good breakfast.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Great !!!!"

5
27/02/2016

Like all Best Western Plus motels the Clocktower in Billings Montana was far from disappointing... Excellant room, courteous staff in all areas, and breakfast At Stella's next door. A truly GREAT stay... We Highly recommend this motel...

"Great Customer Service!"

5
25/02/2016

When making a reservation, I booked a room for three nights on the wrong week. When I called the online travel company to change the reservation they wouldn't help me, but the hotel was willing to go above and beyond and move the reservation without extra charges. I will definitely book with them again!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"nice place to stay"

5
20/02/2016

front desk guy was very helpful friendly lobby was nice and cozy my room was very clean bed very comfi the only problem was no outles by my bed besides that everything was great nice experience I gonna stay here again

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
What a great review! Thank you for taking the time to provide our readers information about your stay. I hope you will return soon!

"Housekeeping didnt use check list"

3
18/02/2016

I would have given this property a 4 stars but the house keeping staff left food in the fridge (Olive Garden) and hadnt wiped down the desk. Straight shot from airport to hotel Rooms are as described updated and otherwise clean. They have ample parking for large and small vehicles. Huge led tvs in each room New beds - a bit soft for my comfort Starbucks is a block away Downside the breakfast is not self serve its in the adjacent resturant and they offer a limited prefix for hotel guest. Dont loose the paper they give you or you are SOL. Norma is awesome

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I am terribly sorry about us failing to provide a perfectly clean room. As travelers ourselves we understand how important a clean room is and when the room is not it is hard to feel relaxed. We simply dropped the ball on our promise to you and hope you will contact me directly the next time you are through so we can make sure you are well taken care of. Once again I am very sorry about the food and the fridge but am glad you enjoyed the rest of your stay.

"Great place to stay in Billings"

5
18/02/2016

This property is very well maintained. The staff are professional and friendly. It's a great downtown location and a great value. I love staying at the Clock Tower. traveling alone it is great to have the option of the interior hallway rooms. Thanks

"My stay"

4
16/02/2016

Overall great stay. The internet was extremely slow and would disconnect very often. The staff was very friendly and very attentive. Great location with many restaurants close by. I would definitely stay here again!

"Great Billings Hotel"

5
12/02/2016

If you're staying in Billings, especially in the downtown area, this is by far the best hotel. It's surrounded by Billings' two most famous hotels, and they are much more expensive, but even if I didn't know the price, I'd rather stay at Clocktower. It's just a touch above what you'd expect from this price range. Great, friendly staff too.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel at the most affordable rate possible. We hope to see you return for a future stay! 

"Great place to stay"

5
06/02/2016

We love this place. It is close to my doctors/hospital, the breakfast is AWESOME and the rooms are clean, beds are very comfortable and the staff will go out of there way to help you in anyway they can. The only thing bad about this place it the parking.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. Being a downtown property our parking can be a bit tight sometimes and always welcome any suggestions on how we can improve. We are looking forward to seeing you again! 

"Best Value!"

5
04/02/2016

This property was renovated with the greatest of care for the visitor. The location is close to shopping and in the historic district of Billings. Staff is very helpful and courteous. You won't be sorry you stayed here. Breakfast was outstanding and I will certainly be returning.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a outstanding breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"business/pleasure"

5
01/02/2016

We try and stay at the Clocktower when in Billings as it is such a clean, comfortable hotel....the front desk staff is ALWAYS cheerful, helpful and accomodating....rooms are very clean and quiet...if you want a great breakfast, next door at Stella's is awesome!!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You are such a Great customer and we appreciate your patronage. Thank you for taking the time to leave us a TripAdvisor review. 

"Nice one night stay "

4
31/01/2016

I slept here my first night in Montana as the hotel was pretty close to the airport and I'd landed in Billings around 11 pm. It's very easy to get there, whenever you land all you have to do is call the reception and they'll send their shuttle to pick you up. Both the receptionists I met were very nice and helpful, no complaints about the service. The room was clean and comfortable, but it was located outside the main building, on ground floor, so you had to walk a little bit to reach it. Unfortunately the shuttle driver was also the bellhop, so I've had to carry the luggages by myself (which is usually not a problem, but after a 22-hour trip I was literally dragging my feet). For breakfast they give you a voucher to use in the front restaurant named Stella's where I had a wonderful brunch. I definitely suggest this place if you need to stay near the airport.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"GO TO PLACE"

4
26/01/2016

We have 2 dogs and this is the Best Western that welcomes dogs. albeit 20 dollars a piece per night. They are very well set up for pets though. We stay here when in the area. We do stay here with our without our dogs. Very convenient to great dining.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We do love our pets and want less fortunate pets to find a loving home as well. As such, we donate 25% of the pet fee to our local humane society which to date has been over $20,000 all thanks to our awesome guests. We hope to see you return for a future stay! 

"Great Hotel Downtown"

5
25/01/2016

All around clean, solid internet, hot shower, great staff and close to great food. Would highly recommend this place to anyone. They run a tight ship. I travel a lot, and this is by far the most well run hotel I have seen. You can tell the owner is on top of things.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"Very Clean"

4
15/01/2016

Thanks to fellow traveler reviews we took a chance on this motel style accommodation and am very happy we did. While the outside has an older appearance, the room interiors are up to date, and ours was super clean. Parking was right outside our door. Nice sized 'mini' fridge and TV in room. Bed was super comfy. We both slept great! Door to seperate toilet /shower and sink area which worked well for us. Breakfast - ummmmm WOW! Short walk to Stella's Kitchen for a full breakfast. Pay attention to the paper you get when you check in becuse it shows you the Kitchen's busy time. We were given a table within 10 min and had HUGE servings in front of us in less than 30 min. p.s. try the bacon! If management sees this please commend your housekeeping staff and show them appreciation because they certainly deserve it.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings, our great housekeeping staff, and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"Walking distance to everything in Billings downtown"

5
14/01/2016

We really liked the homey feel of this place. Everything was clean and up to date. And it was quiet despite being in the middle of the bustle of Billings downtown. Guests get to eat free at Stella's next door. We loved Stella's so much we ate almost every meal there. I have never met more friendly, welcoming staff, where do they find these people?

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for your enthusiastic review of the BEST WESTERN PLUS ClockTower Inn! I am very happy to hear that you enjoyed our excellent accommodations and our friendly, professional staff. We all pride ourselves on top notch service for our guests, so your comments are most welcomed. Thank you again for your comments and for staying with us. We are looking forward to your next visit to Billings!

"Great Service, VERY Dog friendly"

5
11/01/2016

I arrived on New Years Eve without a reservation and we were greeted by a very sweet gal at the front desk. Without even seeing our dog she offered to "babysit" her while my wife I and I went out for dinner. We took her up on the offer and everyone was happy. By the way, our dog is an Alaskan Malamute who is certainly a crowd pleaser! Nice place to stay, great service all around.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Hands down your dog is a beautiful and incredibly sweet dog and as for babysitting your pup, our Director's Of Goodwill (D.O.G's) wouldn't have it any other way. We appreciate your comments and are looking forward to your next visit. 

"Excellent room and Staff"

5
08/01/2016

The staff from check in to cleaning to checkout was excellent. Through out our stay they were prompt in service and very upbeat and polite. The room was clean and very spacious. The breakfast at the restaurant was excellent. There was a lot of convenient parking. I would definitely recommend this hotel.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

"Nice rooms, RUDE Staff Load facility"

2
05/01/2016

I stayed here night before flying out. I had to be up by 3am and to the airport early on Christmas eve. Got less than 2 hours sleep due to the noise. The shuttle person was so kind. I booked a night stay here when returning as well. I got an email for survey and filled it out. I commented on the noise and the owner emailed me and said he upgraded us to a quitter portion of the facility on our return stay. When we returned we called hotel for shuttle from the airport. I was put on hold for 2 minutes. The lady came back on and wanted to take a number and call me back. I asked if we could just get the shuttle. We checked in with no problem. It was New Year's Eve and we just wanted to grab dinner and got to our room and rest as we traveled all day. 30 minutes after we got in our room loud music below began playing so loud it was vibrating our floor. It continued and I called the front desk to complain. It was around 8:30pm. The desk clerk was so rude. She told me that a New Year's Eve party had been booked in the conference room below us and the music would not stop until after midnight. I never raised my voice, but was very displeased. I asked her if there was a quieter room available or if we could get a refund. She said we would not get a refund but could check out. I began telling her how we were upgraded to a quiet room per a survey I took and she said "I don't like your tone and how dare you talk poorly about my staff." I apologized to her if I was speaking in a rude tone and began explaining that it was her boss who upgraded us. She said "you already have 20% off your room!" I began to tell her that the floor of the room was literally vibrating, but she hung up on me before we could actually finish or resolve the issue. We packed got our stuff, left and drove 175 miles to our home. I will never stay here again and will tell everyone I know never to stay here either. Too many other places in Billings to stay with better treatment. The rooms are very nice, but if you like loud, party type hotels, by all means stay here.

"A warm welcome on a cold winter trip at Best Western Clock Tower Inn"

5
04/01/2016

Friendly staff, comfy room, convenient parking and close to local restaurants this Best Western was both people and pet friendly. Parking was covered but the drive, walkways and pet area were cleared of snow on our arrival and in the morning. Easy checkin and out. Breakfast was an especially delightful surprise...we almost stayed another day...we'll be back!

"exceptional"

5
03/01/2016

I cannot imagine anyone finding fault with this facility. Value, service and the facility itself stand far above the normal. This was my second stay here and everything was consistent with both visits. Kudos to the owners and staff, a job well done.

"Rude Check In Staff"

3
28/12/2015

A rude check in woman who really could have cared less. There was a problem with check in and the woman was less then helpful and only helped when I pushed back. She gave me an 800 number to call and wasn't going to check me in until I called the number. She finally checked me in but didn't give me the price quoted on line.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Michael, On behalf of our entire team, I would like to apologize for not exceeding your expectations. In looking back over your reservation and the notes taken it looks like you had booked a full pay 72hr cancellation reservation via an online travel agency for December 19th, but arrived early on December 18th. As you had booked via a third party the front desk agent was trying to provide you with the customer support number so you could modify the reservation and receive the same rate. Once again I am very sorry for not exceeding your expectations and have addressed this with our Guest Service Agents working with them on how we can help our guests when there is an error with their reservation when booked using an Online Travel Agencies. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Excellent rooms, excellent staff, excellent location, meh ammenities"

5
15/12/2015

I'm staying in a King Bedroom. The bed is really comfortable, I prefer firmer beds and this one was a little soft for me but I slept very well. The covers and the sheets felt really nice and the pillows were decent, a little too small but I'm not complaining. The bathroom has heated floor tiles and there is a walk-in shower with a ceiling mounted over head shower. The free wi-fi is decent, the test I did yesterday got about 3Mb up and down. There is also plenty of covered parking. The package I got came with free breakfast next doors at Stella's and it is amazing. The only real downside is the fitness room, the equipment is pretty mediocre other than that I don't have any complaints.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us and appreciate the feedback. With regards to the fitness equipment we agree with your assessment and should have our new equipment delivered in the next week or so which will include 2 new treadmills and a new elliptical.

"Clock Tower nice down town location"

5
13/12/2015

I out of Billings every so often, And I like to stay at this Hotel when I do. It is not far to drive to the airport from there. They have a shuttle service, when I get some one to drop me off. And it is located right down town. Right next to Jake's, and the new Sushi spot, Wild Gingers. There are casino's near by, and Stella's is famous for it's breakfast. Nice rooms.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"surprised"

5
07/12/2015

the staff went out of their way to make you feel at home and at ease. Montana is very neighborly anyway and this downtown Billings motel is in the heart of the city and close to everything. The rooms are priced competively with others close by, so chose this one and be happy with your choice

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

"Perfect & Pet Perfect"

5
03/12/2015

Easy to access and park when you find the location and learn the one-way streets. Stella's is the best restaurant anywhere. Rooms are nice and warmed up quickly. Perfect pet area. Had no real complaints.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for taking the time to provide our readers information about your stay and am glad to hear your room warmed up quickly which is rather important during our winter months.

"Pleasantly Surprised"

5
28/11/2015

Given the location and the price of hotel room, I had low expectations when I made reservations. However, I was pleasantly surprised, no amazed, at how clean and beautiful this hotel appeared. The location had easy access to the airport, the staff were so helpful and polite, and the facilities were great. The breakfast was yummy. And did I mention that the room was everything and then some? Definitely staying here again!!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again! 

"Business meeting - Billings"

5
21/11/2015

The room was modern and had all of the conveniences one would expect at a mid-range hotel. Large TV, refrigerator (ours wasn't working but we didn't need it) and friendly staff. The hotel was located in a very convenient area, close to restaurants, breweries, and a distillery. Parking was right in front of our room

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words and do apologize for the refrigerator not working during your stay. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"Hotel"

5
20/11/2015

Great room at a reasonable rate plus pet friendly and a delicious breakfast included.Within walking distance of many downtown Billings restaurants and Breweries . My brothers dog felt right at home.Located on main drag easy access for shopping and the airport.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
3:33 PM Our Director's Of Goodwill (D.O.G's) wouldn't allow our four legged guests to have any less of a great stay as our two legged guests which is why we include some special treats for the dogs. I am also glad to read you enjoyed your room as well and that it was clean and accommodating as we believe you should not be able to tell the difference between a "pet friendly" room and a one that isn't.

"Best Western Clock Tower"

5
16/11/2015

Excellent place to stay for overnight. We had an early plane to catch so we did not get a chance to use all the amenities at this hotel. Beds were comfortable, hot water great, tv excellent. Plenty of restaurants in walking distance.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

"The best complimentary breakfast ever!"

3
08/11/2015

The rooms were clean and well maintained except they are very, very small (particularly the bathroom). Haven't used a motel with outdoor room access for a long time so that took getting used to. The walls are thin so the TV noises from the adjacent room were loud. Parking is cramped. However, the complementary breakfast from Stella's next door offset many of the negatives. In addition top recharging our room, the hotel charges a $100 deposit which was not mentioned when registering. Supposedly it will be refunded when we check out. If your expectations aren't too high, it's an acceptable place to stay.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I appreciate the feedback and as we remodel rooms we are increasing the level of soundproofing in the walls hopefully eliminating any and all noise. As for the deposit you referred to it is actually just an authorization which is standard practice. The authorization is our system asking your financial institution if this card/account has enough money. You institution says yes and withholds that amount from the account for a period determined by them but typically between 2-10 days. Once again I do apologize for not exceeding your expectations and will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Nightmare Best Western"

2
07/11/2015

The worst hotel for Best Western. The staff was rude and the parking terrible.The room was the smallest I have ever been in at ANY hotel or motel. You could barely fit in the bathroom. It was as if they chopped the rooms in half to allow twice as many people to occupy the space and still charge double.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I am very sorry that aspects of your stay were not satisfactory. I have brought your feedback to the attention of our back of house and Front Desk Managers who will be going over your comments with their staff so that we can improve our level of service.  As for the room I do apologize you did not find the size to your liking. The room you stayed in measured 12'6" by 17' and the bathroom measured 6' by 12'6". In the king room you were in you are correct that we have our bathroom area separated by a door from the vanity area which can make the bathroom area feel small. I hope that you will consider staying with us again as we do have upgraded pool area kings which are much larger than the standard king room.

"Best Western Billings Montana"

5
06/11/2015

The rooms and the hotel service was great. The complimentary breakfast was the best I have ever been served at any motel chain. The only thing I didn't like was the cramped parking. It was difficult to get in and out of your vehicle and my brand new car got a door ding from another guest.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. While I am glad that we were able to provide you with the best customer care/service possible in all aspects of the hotel I am sorry to hear your car got dinged while parking on our property. As a downtown property our parking can be tight especially depending on the vehicle you drive as I know firth hand as I drive an expedition. We hope to see you return for a future stay and we will make sure to save you a spot in our covered parking garage where the spaces are larger.

"Stayed several times, always good"

5
02/11/2015

We have stayed several times in the past few years. Always fabulous service. Quick shuttle from/to the airport. Drivers are friendly and actually talk to you.front desk very efficient. Our last room in the Big Sky section looked recently renovated. Clean spacious room.always went to Stella's for breakfast anyway, but now having some free options made it a great value to us.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"great find!"

5
02/11/2015

really a gem of a hotel and dining experience! super convenient walking distance to everything downtown! staff are conscientious, warm and always smiling! restaurant is also super popular with the locals. i'll definitely stay here again

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"convenient"

4
02/11/2015

The motel location was within walking distance of all venues we attended. The restaurant next door is a big draw. The lobby was clean and we used the fireplace as we sat there. The lobby was understaffed when we arrived.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel and are working to sure up our staffing We hope to see you return for a future stay! 

"Overnight in Billings"

4
31/10/2015

Had a site to audit in Billings and this is where I ended up. Super nice and efficient check in clerk and a quiet comfortable room. The bathroom was a little small but how long do you spend in the bathroom? All in all a comfortable stop and the breakfast coupon for the place next door was better than any free buffet I've encountered in a lobby.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"Room Smelled Moldy, Phones Don't Work..."

3
30/10/2015

They also coated the deck of the pool the st before we came and the smell was toxic! The pool was the whole reason Id chosen this place over another place so we were very disappointed. The only two positive things I can say about this place was that the staff was awesome and the free breakfast next door was fantastic!

"pleasure trip"

5
28/10/2015

The rooms were clean and the motel was centrally located to downtown Billings, so we could walk to the Jake's Steakhouse and to the theater. We thought that the Best Western was a great value for such a great quality motel.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Not what I expected, but not bad"

4
27/10/2015

First of all, this hotel is in the downtown district of Billings in close proximity to many locally owned restaurants, bars, etc. This is definitely a great convenience as the two places that I went to were very good. The hotel itself is an older hotel, and the rooms open to the outside, in a past life it was probably a motor lodge. The room was clean, bedding good, everything worked. I am a business traveler and don't take pets on the road with me, but I don't mind that others do. In that regards, this hotel is most definitely pet friendly and this is apparent the moment you step to the counter. If the dog in the seat or on the floor did not clue you in, their pictures on your key cards will. When traveling I try very hard to eat and stay at locally owned establishments instead of the big "chains". This is a whole lot easier with restaurants versus hotels but in this case it was pretty easy as the hotel gave me a card with a map and locations of all these great places. Good value for the money.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability" with so many great local establishments. We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"BW Clocktower Inn, Billigs MT."

3
27/10/2015

Good location, very quiet, average amenities, should have had a king bed or even 2 queens instead of just one queen. I feel it was over priced considering the competition and would probably stay elsewhere were I to stay in Billings MT again.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Looking over your reservation when you booked via a third party they reserved you a room with a single queen room. We always want to try and upgrade our rewards members when possible, but the day of your arrival we were sold out and were unable to provide any upgrades. I am very sorry for the misunderstanding and hope you will contact us directly next time as we would love for you to stay in one of your newly renovated rooms.

"Hidden pet fee"

2
26/10/2015

Before we booked our room we searched online to see if there were any pet fees. There was nothing listed. Then when we paid for it the $20 fee popped up. We don't mind the $20, we do mind the hidden fee. It should be in the open so you can decide whether to pay it or not. The front desk clerk wasn't helpful about it at all. It also was very loud with people coming home from the bars at 2:30 am. You can hear everything.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for taking the time to let us know about your stay and I do apologize for your experience. As I don't know which website you booked through exactly I went back and looked through the most popular ones. If you wouldn't mind contacting me directly I would be greatly appreciate it as every website I went on it does state there is a pet fee. Any help would be much appreciated as we never want guests to feel we are trying to hide anything. Regards, Blake

"Great Value, awesome staff, next door to Stella's"

5
16/10/2015

This is a great place to stay in Billings. The room, especially the bathroom and its linens are fantastic. I work on the road and the WIFI and digital TV is great. The staff are really special and super-friendly. The restaurant next door (Stella's) is definitely where the locals go, and has the best breakfast and lunch in town. Try the Avocado Chicken salad for lunch. Am definitely coming back.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"10 days in Billings"

4
15/10/2015

Spent 10 days for a class at this hotel and they were very accommodating with free Wi-Fi and breakfast, good assortment of TV channels and convenient to a number of restaurants and bars. I would stay here again if I were to come back to Billings.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
I hope you enjoyed the Class. It is always great having your group here and is always fun to hear guests come to front desk asking what class is going on. We hope to see you again.

"Pricey ? NOT AT ALL !!!"

5
15/10/2015

My original impression was negative at the price plus it being in the middle of town. I was so wrong !! I was in the middle of town, but they have done a masterful job of isolating the site from the typical downtown noise and negatives. It's like stepping into an island get away !! The price was actually a bargain when factoring in the AMAZING breakfast !! Easily a $15 to $20 per person perk. It wasn't the typical BW breakfast at all. Stella's Kitchen should be featured on the Food Network !!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for your enthusiastic review of the BEST WESTERN PLUS ClockTower Inn! I am very happy to hear that you enjoyed our excellent accommodations and Stella's Kitchen and Bakery as we believe guests would rather have a freshly cooked and plated meal made from scratch from one of the top restaurants in Billings with all their pastries and breads baked daily on-site. We all pride ourselves on top notch service for our guests, so your comments are most welcomed. Thank you again for your comments and for staying with us. We are looking forward to your next visit to Billings!

"Convenient and Friendly"

4
15/10/2015

I stayed at Clock Tower Inn.. I would recommend them.Convenient to everything and was able to walk to most things close by. That's a plus. Room was a great value and most things were up to the level I am use to but better pricing. I travel 45-55 days a year. So cleanliness is important, amenities are decent and clean. I would stay there again.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

"Worth the price!"

4
14/10/2015

We stayed in a suite. So relaxing, bed comfortable. Had a regular and rain shower. Pet friendly and everyone was extremely friendly. You get free breakfast from cafe next door and great food! Worth it!

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit. 

"Very Good for price"

4
10/10/2015

Good bang for the buck. Great location, easy walking distance. Service at Stella's was questionable, they seated us and tended to all other customers, the food was good just poor service. Over all was good service.

"Nice place to stay downtown!"

4
10/10/2015

Very nice remodeled room. We were right next to the outdoor pool which would have been great if it was summer! Covered parking. Best of all, free breakfast at Stella's, my favorite breakfast place in Billings. Beats continental breakfast any day!

"Traveling to Wyoming thru Montana"

5
09/10/2015

This hotel I loved clean and friendly folk yes breakfast in morning but I had to leave before I could enjoy flight out at 6 had to be at airport at 5am. Told her the night before she handed me a grab and go breakfast bag. Water two breakfast bars and a apple I have never had this before what a great Perk. Very nice people!

"Great"

4
03/10/2015

This hotel has been renovated, however, the room we stayed in was poolside and was very clean. The best part was having breakfast at "Stellas Bakery" (a choice of 7 full meals)which was included in the price and was next door.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

"Very Nice !!!"

5
02/10/2015

This facility is in downtown Billings. Very nice rooms, clean and comfortable. Unusual layout due to the location but very well done. Not close to town, in town. Walk several blocks to a dozen restaurants. Breakfast served at a restaurant adjacent to the facility. Very friendly and helpful staff.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

"Small town service in big city"

4
01/10/2015

Great place to stay in Billings while traveling from east coast to Yellowstone National Park as has least driving time to park entrance. Very close to airport and within walking distance to good restaurants. Had a wonderful breakfast at next-door bakery restaurant with excellent food and great servers. Hotel is secure, despite being located in city center and close to many attractions. Helpful and friendly staff made sure we could find good food and entertainment.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope you had a great time in Yellowstone and safe travels home and hope to see you return for a future stay! 

"ethics"

3
29/09/2015

The room had that "old smoke, perfume cover-up smell" when old hotels try to convert to non-smoking. I spent the next day with a sore throat and sneezing. I also forgot my pajamas at home, so purchased a new pair which were very nice. I realize it is my responsibility to check the room before checkout to see if I left anything. I was at the hotel for a conference, which is why I stayed there the first night. I hung my PJ's on the back of the door, which when open I could not see them. The hotel knew I was there all day for a conference, but when I checked later in the day to see if they had been turned in, which I learned was their policy, I was brushed off that "they must have been thrown away". Trust me, no one threw these away! They were very nice, new pajamas. Even though it is my responsibility to keep track of my belongings, I felt the staff has low morals and ethics in returning someone else's property, especially when they knew I was on campus all day. The second night I stayed somewhere else.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
Dear Heather H, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I went back and looked through our records to see if anything had been logged in, but the only things logged into our lost and found that day was a cell phone, watch, and misc. clothing. I do apologize for not being able to return your forgotten pajama pants and have spoken to housekeeping about this. I have given you an additional 1,000 BWR points for the inconvenience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Excellent hotel and service while traveling down the Interstate."

5
28/09/2015

We stayed here with our teen and our dog, very comfortable, great service. The free breakfast was tasty, and we were well-fed. There was plenty of room to walk our dog around the hotel, and the exercise room was perfect. We had called the hotel earlier that day, and were given a very nice room, with excellent service. I would recommend this hotel.

Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit.