A fitting hub between Toronto, Ottawa, and Montreal, the Best Western Belleville is the perfect location in Belleville for business or easy access to a variety of activities and attractions in the Bay of Quinte Region including Brighton, Quinte West (Trenton), Prince Edward County, Tyendinaga Mohawk Territory, Hastings County, and Napanee. Conveniently located off Highway 401 in Ontario, the Best Western Belleville offers a friendly, helpful staff and luxury amenities. The Best Western Belleville is located in the heart of the city, minutes from a variety of local restaurants and shops as well as Belleville's Industrial Park. Guests staying at the Best Western Belleville will appreciate the spacious well-appointed guest rooms, each featuring digital television and wireless high-speed internet access. The hotel offers a complimentary hot breakfast each morning featuring waffles, scrambled eggs, bacon or sausage. Other hotel amenities include an indoor swimming pool, a whirlpool hot tub, and business services and meeting space to accommodate up to 100 people. The hotel also offers special golf packages with local golf courses Trillium Wood, Black Bear Ridge, Picton Golf and Country Club in Prince Edward County, Bay of Quinte Golf Course, and Timber Ridge. The Best Western Belleville provides guests with convenient access to a variety of recreational activities such as golf, skiing, fishing and other water activities. The hotel is located just one kilometer from the Quinte Sports and Wellness Centre, the CAA Arena-home to the Belleville Senators, the Wally Deaver Arena and Reid's Dairy. Guests traveling on business will appreciate the hotel's close proximity to businesses such as Bell Canada, Kellogg’s® and Proctor and Gamble. Make a reservation today and save at the Best Western Belleville!
We stayed here for one night on May 11, 2019. Nice clean room, the bed was excellent. Staff were friendly and quick to get us checked in. The complimentary breakfast was great with enough choices and lots of food and coffee. Overall a very nice stay.
Clean, friendly, great indoor pool and even though we didn't have our pet, it was a pet friendly hotel and we loved visiting with other pets! The morning breakfast served an extended continental breakfast which was more than we expected. Right off the 401 and easy to access.
Being a hotel that accepts pets was a key decision for staying at this hotel but we were also pleasantly pleased by the staff and cleanliness. The staff here were pleasant friendly helpful and knowledgeable about the area. We would stay here again.
I've stayed in the Belleville Best Western in Belleville, ON for many years. Some years up to 20 nights or more. I've never once been disappointed. The rooms are immaculate, the breakfast is a full, many-options meal. The foyer has just been renovated and update to a beautiful new, modern standard. The staff are welcoming and most courteous. The pool, hot tub, and exercise room are first-class. It's easy off and on to highway 401. Great place that when I compare it to other facilities, it still is my fav place to stay.
Staying at the Best Western Belleville should be on everyone's radar when visiting this beautiful city. Here's why: - POINTS!! They add up very quickly and always have seasonal incentives with free nights - Accessible off the 401 East and Westbound - Staff have been there for many years and understand the value of client retention - Great place for business, but if you're there to visit Picton wine country or the casino the value cannot be beat
The only reason I did not rate it a "5" was because of the reservation process. I phoned the hotel to make a reservation but did not receive a written confirmation. This made me feel anxious especially when the BW Website said "no reservation found". I phoned the hotel two more times to confirm (which they did) but still I did not receive an email confirmation. They said they had "problems with their system". The third time I called the 1-800 number and finally received an email. BW needs to improve this process to make the customer feel better. I attended a Convention and we got a slightly reduced group rate. Overall it was a very good experience. The room was clean and comfortable and the overall condition and cleanliness of the hotel was very good. The desk staff was extremely friendly and helpful and greeted us whenever we walked past the desk. The breakfast was typical of Best Western. There was a fair selection of food which was fresh and tasty. The coffee could have been a bit stronger for my taste.
The staff goes out of their way to make you feel welcome and well taken care of - and with BIG smiles. Ideal location close to the 401 and the rooms are clean and spacious. The breakfast buffet could have just a few more healthy choices.
We stayed here for a hockey tournament in March with our family of 4 and our small dog. The front desk staff were great. There was a good breakfast included and a nice park close by for walking our dog. The kids enjoyed the pool as well.
The building is well placed close to the highway. Rooms very clean, staff exceptional. Breakfast has good variety of items. Will come again if in the area. Compared to other hotels BW is good value for the money and points can be used at a later date for extra nights.
Staff was amazing as always. Complimentary breakfast was great and the beds are top notch! We always choose to stay here when anywhere near Belleville. We have never had any issues and they go above and beyond being accommodating.
The staff is very friendly. The pool is warm and open 8 to 11. Breakfast is a great variety and hot. The rooms were very clean and accommodating. Location is within mins to fold, fuel, mall and the bay.
Front staff is nice room is clean breakfast was good overall our experience was good staff was helpful Enough parking next to highway 401 there was a good choice of breakfast my children loved it close to shopping facilities
We come from Ottawa and our family comes from Toronto. The staff was extremely flexible in providing us with adjoining rooms and a pet-friendly room for our daughter. The front desk staff made us feel so welcome!
The hotel is close to the highway, to restaurants and other shopping, yet quiet, clean and very pleasant staff. Lots of parking, clean and comfortable rooms, with lots of soft towels. There's a great pool and hot tub, and breakfast is included. Can't ask for more!
Showed up to the hotel and was a quick and easy check in, staff is amazing and always ensures you are comfortable and satisfied with everything upon arrival and during your stay. I highly recommend this hotel and can guarantee you will not be disappointed!
We have been staying in this hotel for work for a number of months now. Very clean, newly furnished rooms. Great, friendly staff who make you feel welcome and a priority, making sure we have everything we need. They also have a pool and hot tub which we didnt use.
Just needed a quiet comfortable clean room for the night that didn't cost too much. In town to visit family for one night. Asked at front desk if there was any hockey teams that night and she said "no, not until tomorrow night." It was so quite I didn't wake up once to noise in the halls. Way to go BW.
Me and my family stayed at this hotel for the family day weekend while we visited some events happening around prince edward county. It was such a good time. The staff were immediately attentive, friendly, and professional, and the room was nest and tidy when we arrived. Before arriving we actually received a text from the hotel asking us if there was anything we would like before we got there and we requested a cot for our room because we had a young child with us and it was there and waiting when we arrived. This service was so refreshing and helpful, it was really appreciated.
Great value and a great location. Across from the Quinte Mall, just off the highway 401. Surprisingly quiet. Currently undergoing some renovations to the front desk, but don't worry, the staff and hotel are still open for business. Great breakfast!
The lower level of the hotel was a construction site but the hotel made a great effort not to let it effect the guest experience. The staff was very helpful and nice. Having a popcorn machine in the lobby is a nice touch. The rooms were comfortable and clean. The breakfast was nice, but I missed having the chance to make my own waffles which is an option at several Best Western hotels. The checkout was rapid, especially since the fire alarm went off just as we were leaving! Impressed at the professional way the staff handled it, would definitely go back.
Clean and nicely appointed rooms, front desk staff very friendly and accommodating. Breakfast lounge area was lovely, but quite busy. We were there with a huge group for a wedding. Would definately stay here again and plan on it when we travel to the area.
The staf was very help full and answer all question that we had. The buildind and room are in good condition and renovated lately.. The indluded breakfeast had lots of choice and in good quantity .The staf and policy are enviromentaly friendly. We didn't have the time to enjoyed the swiming pool and jjacuzi.but we are planing to do so our next stay.. Also have a plug in for electric car what I did used both night
Great location. Friendly staff. Rooms were clean and very comfortable. I would stay there again! it is close to all attractions and just off the 401. lots of places to eat and shop close by. didnt use the pool but looked inviting.
This Best Western in Belleville has consistently been our home away from home while visiting family in the area. The hotel is very clean and well maintained and the staff are most welcoming. The amenities offered for the room rate are terrific - Large pool and whirlpool facilities, great breakfast buffet, 2 min from 401, close to retail shopping and great restaurants within walking distance. We have been stayed at this property multiple times over the past 10 years and continues to maintain high standards for service and cleanliness.
The room was clean just need to update it with having USB ports to charge devices, staff was very friendly and helpful and went out of their way to make sure everything was good, we travelled with a 13 yr old boys hockey team
From booking to the actual stay, the overall experience was great for our group. The staff was helpful and efficient. There is many restaurants around, easy access to the highway. I definitely recommend it if you are looking for simplicity, clean and friendly place to stay at a good price.
I was shocked at how friendly and happy every single staff member was.... I don't see that at many places anymore. This hotel was clean, affordable, safe, and served a great breakfast. The kids liked the pool and free popcorn and the parents appreciated the complimentary coffee/tea station.
Super clean, comfortable, very quiet room. Spacious room. Free upgrade given with my best western membership. I would highly recommend this facility to anyone travelling for any reason. Across the street from a great mall, close to 401 highway. Easily accessible to many attractions.
Our first stay at a Best Western. Extremely pleased to find an excellent hotel for a change after years ofchallenging and tough stays in awful locations. Highly recommended. Sets a high standard.Other hotels should take note
The location could not be better for casino and shopping. Great internet and breakfast. Will always use this hotel as the staff are so pleasant to deal with. Very nice anniversary night for us. Thank you.
Room was comfortable, as were the beds. Close to the 401 and many amenities so really convenient. Breakfast was hot and plentiful. Overall a nice stay. Will certainly consider staying here again on our next trip to the Belleville/Trenton area.
Best Western staff went above and beyond to make our stay comfortable. Staff was very polite and accommodating. Rooms and hotel were clean. Pool area was clean and comfortable. Would definitely stay at this hotel again.
I visited Belleville November 7, 2018 and stayed at Comfort Inn. The staff were professional and friendly. The room was clean. The bed was comfortable and it was quiet. They offer a very adequate complimentry breakfast and ther is tea and coffee available free of charge 24 hours. The hotel is surrounded by places to eat and shopping. The Quinte Mall is about a five minute drive away from the hotel. The hotel has an indoor pool as well.
My daughter and I booked a weekend "girls getaway" at this hotel. We had a fabulous time! Our room was neat and clean. We were located very close to the pool and hot tub area, yet it was quiet as can be. The front desk staff were probably the friendliest and most accommodating of any we have ever met! Look forward to our next visit...hopefully sooner than later!
Room was clean and comfortable, staff helpful, coffee and tea always available, breakfast good - especially sticky buns, printer available in lobby, enjoy the swimming pool when not overflowing with hockey team... not hotels issue to discipline.
I travel extensively for business and one of the best hotels I have run into is the Best Western Belleville. They really cater to the road warrior. There is a young lady - Meghan, who runs the front desk when I check in who is the most conscientious, courteous and diligent hotel staffers i have every run across. I stay here 8-12 times a year for nearly a decade and have never had a bad experience. If something is wrong, they go above and beyond to fix it or make up for it.
Friendly staff, could not do enough to make sure our stay was enjoyable. Great Breakfast , clean comfortable room and close to all amenities. Would stay here again. The interior and exterior was clean and well lit. This was my first time staying at this Best Western in Belleville On but would not hesitate to stay there again in the furture.
Arrived and was greeted by friendly staff, check in was quick. Food in morning was excellent for a continental break fast needed scissors from front desk and was looked after no questions asked. Returned item and was thanked for brining back so fast. Parking was good. Asked directions to food and casino and was given map and directions. Would recommend stay at this hotel if in Belleville again.
Comfortable Beds, Average breakfast, missing BACON!. Good size room and amenities. Hotel has a cute hot tub and pool that really make this worth while. Location is walkable to great trails and parks and close enough to entertainment.
Easy to find, clean rooms and great breakfast. The staff, from reception to breakfast were friendly and welcoming. There are plenty of dining options within walking distance and a gas station on the corner to fill up before you hit the road again the next morning. We would definitely stay here again on our next roadtrip.
Hands down one of the best/the best hotel in Belleville. Well worth the money spent, rooms were nice and clean. Pool was nice and the breakfast/lounge was very welcoming. Staff were friendly and even baby sat my puppy when I had breakfast. Highly recommended and will defiantly be back for another visit.
My wife and I stayed there Sept. 11, 2018 on way to Montreal, Quebec City. We had flown to London Ontario and got a rental car. This hotel is easy access off the 401. It was extremely clean and QUIET. You would swear they soundproofed the rooms. It is close to many restaurants and any kind of shopping you would need. The staff was exceptional.. We are in our 70"s and they went out of their way to assist us in any way they could. The room was excellent and bed very comfortable. Added bonus, fresh popcorn every evening. Breakfast was all you could ask for. Would definitely stay there again.
Easy access of the 401. Large enough parking lot to accommodate large vehicles. Breakfast was good and plentiful with lots of staff on hand. Plenty of restaurants close by as well as well as the ever Canadian timmies.
Stayed here for one night and I have the day the staff is pretty amazing. Always checking if you need anything and the popcorn in the lobby was great. The pool was clean the the hot tub small but did its job!
Reasonably priced, and dog-friendy hotel. Staff were both professional and informal, chatting with guests and their pets. Rooms were clean and confortable. Complementary breakfast in the lobby with reasonable variety. Dogs were treated as valued guests. Recommended!
Nothing fancy, just a very good hotel. Nice big soft beds, two suit case standards, TV with a lot of channels, big fridge, nice fresh breakfast. It's a little outdated in the way it looks but the amenities are good. So not a romantic place but a good hotel for passing through. It even has a small pool. Breakfast had bagels, bread (even multigrain), muffin, bacon, eggs, waffles, yogurt (in packaging), fruit, cereal, tea and coffee. I would have liked more options. They even had complimentary lemonade and popcorn in the afternoon.
The staff was incredible. They were cheerful, friendly and helpful. The price for value was excellent. The room was attractive, comfortable, exceptionally clean and very quiet. I highly recommend this hotel!!!!!!!!
We spent two nights at this hotel and were very pleased. The room was clean and bright and the bed was very comfortable. Every staff member was very pleasant and helpful. We would definitely stay here again. Also, the breakfast had many choices.
Very clean rooms and common areas. Comfy bed and liked that they had choice of pillows. one soft and the other more firm. Fantastic breakfast, many options to choose from. They even had fresh fruit so if you had to grab and go you could.
Open soap taken from room and not replaced. Was there for a wedding 20 minutes away with a 3pm check in and 4pm wedding. Not very accommodating. Some staff very helpful and some ride. Breakfast was good. Cheaper and nicer hotel down the street even without group booking rate.
The room was clean and comfortable. The service was friendly and helpful. The hot breakfast was quite good -- good variety and more than typical continental. The hot tube was nice, but a little small and would have preferred a little hotter. They gave us a good recommendation for a place to eat supper. The location was good as it was not far from the 401.
Staff are beyond being so helpful. Very clean. Breakfast buffet, is delicious, Eggs were excellent. Sausage very tasty. We requested 2 rooms, one for us and one for our son and they accommodated us by placing us next to each other. expensive but worth it.
Great place overall, staff, rooms, amenities including the hot tub and pool, convenient location.- make sure you take a bathing suit, the breakfast was particularly good with wide variety selection - hot drinks were available at all hours
The staff were fantastic. Great location. Very clean facility. Continental breakfast was a feast. Lots of free parking, well lite lot. Beautiful town with lots to do. Casino around the corner. Reasonably priced well worth the money.
Enjoyed our stay for the past 3 nights. Rooms were comfortable and clean. Housekeeping staff were attentive and front desk staff were very helpful. The breakfast was another matter. Went there on our 1st morning. From the coffee machine to the runny (were they powdered eggs?) scrambled eggs, sausage patty (shoe leather), it was a real turnoff. Ended up going to Denny's for the remainder of our stay.
Clean and adequate room. Comfortable beds, excellent breakfast and fast internet. Friendly and knowledgeable staff. Free coffee and selection of teas available in the lobby 24/7 also free popcorn in the afternoons and evenings. Convenient location, close to Hyw 401, Quinte Mall, restaurants, shops and the biggest and best ice-cream anywhere at Reid's Dairy. Also just 35 mins from Sandbanks Provincial Park.
The staff was always helpful in suggesting places to see, visit and great restaurants in the area as well as location of the casino. They were helpful inchanging the room cause the best was too soft for my wife.
Staff were all friendly and helpful check in and out were a breeze. Rooms were very clean bed was very comfortable. Shops and restaurants close by including the Casino just a short drive down the road.
This hotel really needs an update. Our family stayed here with friends and their kids and right off the bat the drains in the room hardly worked. The cold water handle was broken and the shower curtain was ripped and blood stained. AC unit in room was very loud and beds are pushed up against it because room is so small. Every time it started it woke us up and froze us. All night long. Breakfast was greasy eggs and they ran out of bacon before we got some with an hour left in service. Coffee was terrible and undrinkable. Poor quality food. Pool was heavily chlorinated and small. This place needs a lot of help.
I made a reservation for Wednesday, August 1 but when I called to book it, I told the desk clerk the reservation was for Wednesday, August 3. Much to my chagrin, when my husband and I arrived on August 1, my husband and I were told the hotel was full and our reservation was for the 3rd. We were horrified. Where could we go for the night? The desk clerks Meghan and Christina went overboard to reassure us that they would find us a room, not to worry and that no one would be inconvenienced in doing so. They were super friendly, courteous and professional. Great customer service was shown to us that evening.
Very clean & comfortable hotel! The hotel staff are very professional and go above and beyond to make each stay one to remember. Easy access to the 401, restaurants, shopping & Hockey arenas. The hotel also offers shuttle service to the Casino and other tourist areas.
Best Westerns have always given us a good nites sleep, and this one was excellent. the room was big and the bed so comfortable, and YES breakfast is included too. The staff were informative about what we should check out in the area, they sent us to great vintage shops.
the staff was very helpful and accommodating. The rooms were great.I had an excellent breakfast with many choices, including a variety of fresh fruit. Good accessibility. Would definitely recommend. indoor pool. small but clean.
We enjoyed our stay at this best western immensely due to its location close to many restaurants, mall, gas stations, casino and easy access towards Sandbanks. All areas of the hotel were clean. The rooms were comfortable and yes, clean. Fridge and a/c working. Coffe/tea in room. Awesome breakfast selection in a.m. Coffe/tea/hot chocolate/juices/water available at all times. Fresh popcorn in evening. Also access to a microwave. Pool was clean as well. You can't go wrong.
I truly appreciated every aspect of my stay at the Belleville Best Western Inn. The customer service from the front desk to the room attendants were amazing. Every single amenity worked to perfection and my sleep was blissful. I couldn't have asked for anything more. I always appreciated the VIP customer service attendants at the front desk. One of the employees saved me three small bags popcorn from their popcorn night cause they knew I wanted some. Thank you for all your hard work.
I have stayed at Best Western often because of the consistency of the level of service. This particular hotel did not have satellite TV which made for a boring evening, when you are in for business. The room had a seriously musty odour. I wish I had a candle to cover the smell. And lastly, I was unable to take advantage of the complimentary breakfast as the room was filled to capacity. Overall, the result is, I will not stay at this Best Western again. I go to Belleville about three times a year for business.
Typically I'm not a huge fan of Best Westerns but this one was fabulous! Stayed two nights here. Updated rooms and very nice people taking care of everything! Will stay here again in the future for sure!
Pretty standard hotel. Nothing bad to say but wasn't outstanding either. The staff that I interacted with were very nice and helpful. Room was clean and comfortable. Breakfast was just fair, but it was included so there's that. Overall a decent stay but probably won't be back.
We were immediately welcomed at the front desk by very friendly staff and Jam a beautiful poodle. We were surprised to hear that there was a complimentary hot and cold breakfast which we did enjoy before our departure the next morning. Lots of parking and we found our room to be very clean and nicely decorated. Lovely hotel. We will definitely return.
We were very impressed with this hotel. To start with we were met by Megan at the front desk who was extremely helpful. She went above and beyond all expectations of front desk staff. The lobby of the hotel was very clean and we were impressed by the cleanliness, everything was shining. Free coffee, lemon water and popcorn is provided all day, which was a lovely treat. A hot breakfast is provided with your stay and it was excellent. The staff kept everything clean and tidy during the breakfast hours and fresh.
My husband and I stayed here while touring Prince Edward County. The bed was the most comfortable I have ever slept in while staying at a hotel. The room was clean, the staff was friendly, and I'd recommend it for anyone staying in the Belleville area.
Stopped for an overnight stay while driving through Canada. Reservation was easy over phone just 20 minutes prior to arrival. Checking was swift and upstairs to room. Room was as expected, clean with comfortable beds. Staff had fresh popcorn and a warm smile even at 11pm, I would have loved a dip in the pool... Closed. The breakfast area is large with table and lounges. There was no coffee when I arrived but the attendant made some quickly... And very good coffee! Bonus for the coffee drinker, standard breakfast, eggs, potatoes, eggos. Excellent! All staff were very friendly, seems as if this is a resort town... Fishing and golf, almost all the cars were gone early in the morning. Wish I could have done some sightseeing. Would highly recommend and would stay here again.
We arrived early but the reception staff could not be more helpful there found us a room straight away and explained everything. The room was very clean and the coffee and tea making facilities were excellent, The beds were extremely comfortable with ample pillows and great air conditioning. The breakfast offered was scrambled eggs, sausage patties and 3 different types of waffles and pancakes,jams,yogurt and different muffins etc. Coffee and tea again excellent. We will be returning to Belleville and will most certainly return to this Hotel !! Well Done Guys and Gals great job.
Stayed for a week on a business trip and was overall impressed with the hotel. Friendly staff willing to go.above and beyond to ensure I had everything i needed. Hot Tub could have been warmer is my only complaint.
All staff were so welcoming and helpful. Full breakfast included. Our room had a comfortable bed, was quiet, clean and modern. So enjoyable and we stayed another day partly because of our accommodation. Hotel is near the 401, a large mall and desirable stores and restaurants. As well, it is close to the riverside trails. One of the best in the chain!
Don't let the aged exterior scare you away. This is an excellent place to spend the night. Front desk staff was extremely helpful and friendly, room and bathroom were very clean, bed was comfortable, and the grounds are well kept. Breakfast is included. Dogs up to 80lbs (max 2/room) are welcome at no extra charge, and there is a great little fenced area to let the dogs stretch their legs right behind the hotel, as well as a beautiful park just down the street. Definitely would stay again and recommend this place!
My friend and I were lucky to get a room at all but ended up sharing a king-sized bed. The great thing about their beds is if she moved in her sleep I did not feel it at all on my side. The mattress was comfy and so were the pillows. I would have preferred the option of blankets in the closet, as after being in such heat outside we found our internal temperatures went too cold in the evening. The air conditioning can be adjusted but it wasn't the same. The pool was set a little too cool as well, & the hot tub just felt slightly higher than that. There is a little private patio you can get to through the pool area which I enjoyed. Breakfast is held a long time, which is perfect for however early or late you rise. Rude guests were not spoken to by staff though, & I think they should have been. Late check out is noon: another good feature. The desk staff were very helpful in giving info about travel, & nice people. Because of the light covers on the bed, & how cold I was most of the time, I will probably check out other hotels in the area before using this one again. A good night's sleep is too vital for me.
Love this place. The staff are so friendly; welcoming and accommodating. they never forget my name! Breakfast is great too! Great selection; always fresh. The rooms are great. Beds are very comfortable and clean! I would highly recommend the Belleville Best Western!
This is a very simple no frills place to stay. We can to Belleville for a school reunion and spent two night at the BW. The staff were pleasant and helpful. The hotel and room were clean. The breakfast bar was decent as well. I would stay there again.
We have stayed at this Best Western (Belleville) many times in the past & it has never failed to provide excellent accommodation & service. The rooms are comfortable & welcoming. The staff is always friendly & extremely helpful. We have a dog with us & there is never a problem - they even offered to watch our dog while we got breakfast! The location of this Best Western is perfect as it is close to shopping, restaurants & easy access to Highway 401. We definitely will return.
Everything was great. Very quiet hotel, good breakfast, clean and friendly staff. We stayed for only one night on our way to Toronto, it was convenient, close to the highway. Rooms were updated and nicely decorated. They allowed dogs and it was not noticeable, no smell, no noise.
This is a no frills type of place with excellent friendly staff and clean comfortable rooms. Found the prices to be reasonable with breakfast included. Would definitely return either for business or a night with the family as the pool and hot tub are great.
Ok! It is not the Ritz Carleton but it is clean, cozy, quiet and comfortable. Staff are exceptionally friendly. Close to restaurants, shopping malls and you are back on the 401 in no time if you are passing through. Regards
We are here again, the first stay in 2018, and the people here are still as welcoming as ever. We went across the street to eat dinner at Swiss Chalet and we enjoyed that too. Food was hot and served as ordered. We are on our way to Niagara Falls from Montreal and we had a miserable drive in heavy rain and construction delays and the warm welcome when we came in put all that behind us.
This is a very convenient hotel adjacent to the region's largest mall and right next to the 401. The staff at the front desk and in the Breakfast Room were so friendly and helpful. We would like to especially recognize Meghan at the front desk. What a cheerful and outgoing individual who could not do enough to help us.
BestWesternHotels, Corporate at Best Western Belleville, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort
I booked this hotel because Best Western has a great reputation and after driving for 6 hours on Good Friday we were exhausted so we were hoping this would be a good experience at the least. I was wrong....we had an AMAZING experience...Meagan at the front desk assured us that even though were an hour early to check in it was "absolutely no problem" and went on to explain the hotels amenities with the most welcoming personality and a smile the whole time !! The room was on the first floor with access to a door to the parking lot right down the hall and around the corner. We slept well - no noise, the location was close to restaurants, gas stations and conveniences and right off the 401 what could be more convenient ! The popcorn is a nice touch ! I want to make a special mention to Diane T. Diane located my makeup bag that I neglected to pack when we left the room. She wrapped it and labelled it with the date, room number and description. When I called the next day the front desk said they had it and would I like to have them mail it to me. So accommodating ! I would recommend this hotel 100% and will look forward to visiting again soon ! Thank you for a wonderful experience...!
Surrounded by great restaurants, and convenience shopping. there is a hub trail near by great quality, and helpful staff. Beds are comfortable, you get a variety of pillows to find the comfortable one.
Travelling from Detroit to Montreal, our +60 party found this hotel at a very convenient location. We were late for the check in, however the staff was very efficient in accommodating our needs. The rooms were clean and the complimentary breakfast came in handy for continuing our journey.
Came to see The Price is Right Live. The hotel was great....much better than the show. Would definately stay here again. The included breakfast was very good with plenty of options. Clean rooms and staff were willing to accommodate requests.
My sister and I came to Belleville to visit relatives. Checked in to another hotel and didn't like it. Changed to Best Western and had a very warm welcome. We were busy all day and arrived and sat in front of the fireplace with a cup of hot chocolate. Then went for a swim and sat in the hot tub - felt so good. Walked next door to Shoeless Joe's for a delicious dinner. Free Breakfast the next morning at the hotel was very good. I will return.
We checked in for the night as we were attending an event at the local arena that evening. Tonisha was tending to us during our check-in and she was lovely,..very professional, helpful and friendly. She made us feel very welcome and told us to ask if there was any questions at all. The hotel seemed busy being it was March break, however you would never know it the way it was run to smoothly. Our room overlooked the front doorway and it was very quiet for us, even though we were just down from the elevator as well. The breakfast was lovely with everything you would like with scrambled egg, bacon, breads, muffins, cereals, and lots more. Nice to have a popcorn maker in the lobby as well with fresh popcorn all the time, thanks for that. We shall return again as we enjoyed our stay and the staff were terrific. Upon our check-out, Meghan helped us and was very professional and friendly with us,..making sure our stay was satisfactory for us. Thanks gals, we will return, a lovely stay.
Have stayed in this facility on many occasions - and always a great experience - and they keep the facility in good shape - good location - close to 401 and numerous choices of restaurants close by - comfortable room - very comfortable bed, good internet connectivity - good breakfast - as mentioned a good business stop
The breakfast that is included with your room is very good! The scrambled eggs are some of the best I have ever had. Rooms are exactly what you expect at this price point. If you are expecting a gym however, take a pass on this hotel as there is only a swimming pool. Overall great stay in Belleville.
Booked last minute they found adjoining rooms on a moments notice. Staff was friendly and helpful. Will stay again. Kids had a blast in the pool for sure. Pool is open late till 11 great for our March Break.
Friendly staff, clean, comfortable rooms. I just wish they would have had queen size beds instead of double size. There is a mall and lots of restaurants close by. Easy to get to. I would stay there again.
This hotel is a good value. Even though it is located on a busy street the room was very quiet. Be careful entering or leaving the parking lot during high traffic times.The breakfast was quite nice with a good selection of hot and cold items and lots of seating. The pool is nice but the hot tube is small, 3 people make it crowded. We would certainly stay here again.
This hotel is amazing, the staff was wonderful, We got a text a few hours before we arrived to see if there was anything we needed upon arrival. Thanks Geraldine. The pool was lovely and warm . My granddaughter spent hours in it. It was very quiet and comfortable for sleeping. The breakfest had many choices even for the pickiest of eaters. my granddaughter included. I will always stay at bestwesterns from now on.
Lobby area very attractive for teams to gather around. Kids loved the pool area too. Very clean, good service. Beds were good. Pull out was comfy. Easy checkin check out. Lots of info about town at reception area. Great stay. Thank you.
We have just stayed at the best western Belleville for 3 nights,all the staff were so helpfull,cheerfully and no request was to small .There always asked how your day was and answer any questions on the hotel and surrounding areas. .The breakfast was plentiful with a good variety of choice. Swimming pool was lovely,also warm. Room was very clean and spacious,only request we would have is for a walk in shower. Also casino packages are available, A good stay was had,as previously we had only been for one night stopovers.
We stayed here for one night on our way through Belleville. A text a few hours before check in was promptly responded to and my request for ice and wine glasses in the room was fulfilled - it was waiting for us when we got to the room. Excellent customer service, decent breakfast and comfortable room. Pool area looked inviting. Parking was a bit tight but we managed.
I purchased a " SENS HAT TRICK PACKAGE " as a gift for our son and daughter-in-law . This included a lovely room, great tix for Belleville SENATORS game,a delicious hot breakfast, and credits for a nearby restaurant for supper plus for the local casino. This was a great deal . Staff at the BEST WESTERN were very friendly and helpful.
I have stayed at this hotel quite a bit for the last 4 years (over 40 nights) and appreciate the helpful friendly staff. The rooms are kept clean and the food at breakfast is great (I just wish they served bacon every morning ;) ) I will keep going back. The only negative is that they don't have an exercise room.
Good hotel very well situated in Belleville, next to a shopping mall and many restaurants close by. Rooms were well appointed, clean and free breakfast was good (eggs, sausages or bacon, toast, bagels, english muffins, pancakes or waffles, cereals, fruits, yogurt, juices and tea or coffee. The quality of the coffee could be improved, but they had a nice selection of teas. The children loved the pool and had a great time. Free popcorn was available in the afternoon and evening. The staff was very nice. Overall we had a nice three days over the holidays and I would go back to this hotel.
Great place to take the Grandchildren on a swim and relax outing, awesome room, awesome breakfast, lots of happy staff doing all they can to ensure the children have a great experience........The beds gave an very comfortable sleep with no angry back in the morning........so glad we decided to do this great event before the holidays. Thank you Belleville Best Western Staff. You never fail!!!
We stay at a number of hotels a year, often Best Westerns. This is not one of the better ones we've been to. The hotel has kind, helpful staff but seems understaffed. Breakfast was not up to standards we expect - eggs were watery, pancakes and waffles were premade in a heating tray (not good) and the only fruit (eg apples and bananas) looked like they had sat there days if not weeks. Elevator didn't work one day and we were on the 3rd floor.
I was just needing a room to stay overnight. The hotel was clean, the bed was very comfortable. Breakfast was ok ; nothing special but it got me back on the road in the morning. I'd stay there again if I wanted a no fuss bed in Belleville.
Rooms are very clean, great location with restaurants across the road and very comfortable beds and helpful staff. Only improvement I would suggest is a better tv cable package and maybe a happy hour :)
We stayed overnight at this hotel. The room was very comfortable, and even though it was pretty chilly outside, we didn't need the heat going all night long. The bed was very comfortable. And the tv worked well. The only problem was that when the bathroom light was on, the exhaust fan was also on. This made it impossible for us to have any "night light" in the room. And it was very dark in the room. The included breakfast was nothing spectacular, but satisfactory.
My room was very clean. There was a nice selection of hot beverages in my room. Hotel staff were very friendly and helpful. Breakfast offered a large variety of breads and pastries. There were two protein options, fruit and yogurt.
This hotel is clean and well cared for. The pool and hot tub were great with towels available deckside. Our room was spacious and nicely decorated but the thing that made our visit most memorable was the amazing staff. Everyone was friendly and eager to help.
Great Place to stay. Had my husbands Christmas party in Belleville, so we wanted not to have to dirve home, and have some drinks. Great place to stay, staff very friendly and helpful. They even have an electric car charger in the parking lot.
Coming off a horrible stay the weekend before at a Hilton property in Toronto, this hotel was clean, quiet and beautiful. Staff was incredible and the popcorn in the lobby gave the whole thing a very comfortable feel.
The hotel was the cleanest and well maintained hotel the facilities such as the pool and hot tub were immaculate, the breakfast was great many choices eggs, bacon, pancakes, waffles, fruit, yogurt, the list goes on, the staff were very personable and professional, a must try.
I can't say enough about the amazing customer service at this Hotel. Heading out for a quick family visit I booked 2 nights through Booking.com online about 6 weeks ahead of my trip. I didn't notice that all of my noodling around switched up the dates I finally ended up booking. I discovered my screwup when I saw a charge on my MasterCard for the hotel - 3 weeks before we were scheduled to arrive! I contacted booking.com and the Best Western hotel - both of which bent over backwards to reverse the charge. I then rebooked directly with the Hotel. All good. Then one day before we were ‘really' supposed to arrive, i discover I'd mucked up my dates again. Completely my fault. I called the Best Western and for the second time a cheery front desk woman told me ‘not a problem!', and she corrected my latest mistake. Fantastic service. The hotel itself is close to the 401 highway for quick access. Room was nice and the free breakfast more than adequate. Will definitely stay here again.
Clean and comfortable rooms. Did not use the pool, but did see lots of guests using it. The breakfast is typical Continental. The eggs were not tasty. Hard boiled eggs would have been appreciated. As well, the coffee is terrible--they need to change the brand and not water it down so much. It needs to be stronger. This one item makes or breaks a breakfast!
We are pleased the value of the hotel. Close to shopping mall and swimming pool. Rooms are clean and spacious, family friendly. Pool and hot tub are clean. Breakfast is a good value for money.The staff is friendly and very helpful.
The best hotel experience we have had in a very long time. The breakfast which is included in the price, was excellent. Everything was warm and fresh and the dining area was very nice and clean. The staff were very friendly. This is the only place we will stay in the future when we come to Belleville.
Everyone we interacted with was super friendly and full of helpful and interesting suggestions of ways to spend our time in Belleville. We found the best restaurants, fabric and yarn stores, and interesting landmarks. And best of all the breakfast was lovely and plentiful. We were treated like family coming for a visit and made to feel very comfortable.
Stayed over one night because of a gymnastic competition. The lobby was very cozy, staff was very friendly. Rooms were average size, and clean. (Internet was on the slow side), but overall was a great stay. Nice pool setup... very cozy and inviting overall experience.
We always go to the Best Western in Belleville because it's a nice clean freindly hotel with a comfortable relaxed feeling, so you can rest and enjoy all the dining and shopping and leave feeling good about your stay when you head for home.
Hotel staff are very good. Room is neat and clean. Breakfast was good. Good location for seeing the city. Pool and hot tub were clean, and in good working order. A pleasant stay. I would definitely stay at this hotel again.
This hotel is centrally located and walking distance to many restaurants and shopping. Within a 5 minute drive are many other restaurants and bars to find something to eat and spend your evenings. Belleville is a nice town with many of the amenities of a bigger city. I saw business people to hunters staying here this week to it is suitable for any type of stay. The staff are friendly and helpful.
Brough our dog on a road trip. The front desk staff were amazing. They greeted us all with smiles. Asked if they could take pictures of our dog. Even offered to dog-sit if we needed to go out without her. Blown away by the service. We will be back.
cleaning has gone downhill in the last few months. Prices keep going up. Don't know if we will stay here anymore. Sad, since this used to be our favorite hotel. We have stayed here many times over the years.
I have stayed at this hotel previously and have submitted a review prior. The hotel continues to provide good service and food for breakfast. It's busy when there is a hockey tournament in town and those kids take over the pool area with no concern for others. It' not the hotel's fault it's that of the parents letting the kids smash balls around yelling and screaming. Other than that the pool area is clean with comfortable chairs and a T.V. Breakfast is good with great choice. Lots of places nearby to eat. Remember if coming from the highway you need to turn left at the main intersection just past the hotel and enter off that cross street. You can't access entrance coming right off highway due to a median.
The staff not only tolerated my two dogs, they liked them. There was no additional charge for for them and the hotel is right beside a great park for walking them. Beyond that, the hotel was as good as any I have stayed in. It was clean and comfortable with a nice pool and a good, hot breakfast.
Welcoming front Counter Guest; quick check-In, overall well maintained and clean rooms; good supply and variety of breakfast items; decent wifi connections and speed; small but nice pool; close to mall and shopping.
Attended a large family wedding and special celebration's with family and friends all weekend long. Also reconnected with old friends from my school days when I lived in the area in the sixties and seventies. We are planning to return soon to spend more time with our family and friends.
Stayed here for a hockey tournament . Found the room very comfortable . Breakfast was good and plentiful . There is a pool did not get to use it. Situation good directly across from the Quinte Mall . It could have used a hook to hang clothes on in bathroom . Being older we found the toilet really low. Everything else was good and the staff was very friendly
this was our first time staying at the Best Westerns in Belleville. We have stayed many, many times at the Best Western in Orilla There is no way to compare the hotels. Orilla is far superior with handicapped rooms and hot great breakfast. They even have a free appetizer & cocktails ever night 8-10pm+coupons for two to Casino Rama buffet and $5.00 free play at the casino. Maybe we will try the Belleville Hotel once again in a few years when they have had time to grow.
Good, clean place to stay. Close to many different restaurants and shopping mall. easy to get to, right off the Highway. Excellent breakfast. Great staff. Bed was softer, which was great for my wife but I like a firmer mattress.
We stayed here one night. The hotel is very nice, clean and friendly helpful staff. The girts at the front desk doggy sat our little Yorkie when we went out for dinner and another customers dog when they were out. Breakfast was good for a hotel breakfast but the eggs and sausage could have been hotter. Room was clean and bed comfortable.
Made my reservation on line and got the exact room I was looking for, a handicapped room on the ground floor. The check in was easy and I checked in early and my room was ready. The room was large with a queen sized bed a pullout couch and chair as well as a desk. the room was very clean and the washroom is big enough for a wheelchair. There are plenty of restaurants within walking distance of this hotel.
First time staying at this hotel. Conveniently off the highway the Best Western Belleville is a typical national chain hotel. It is very clean and the front-desk personnel were excellent. The room was not ready (please note this was over a Thanksgiving Long Weekend so we should expect some challenges) and the staff-member promptly and accurately gave us an update on our rooms and they were ready when estimated. Rooms are very clean and updated. Good TVs and Wifi.
Staff are friendly and helpful. Rooms are standard but OK. Breakfast is very good, lots of choice and not too crowded. Hotel is well located, close to 401, shopping mall and main street. Stayed here several times and always reliable.
Best hotel for the money in the area. Close to the 401. Good buffet breakfast. Comfortable clean room. TV seemed rather small for the room. Front office staff recommended an excellent pizza place. Great place to stay if you are travelling to Toronto or Ottawa.
This hotel is located about a minute away from the 543 exit of the 401 and right across the street from the Quinte Mall. Downtown Belleville is within minutes. The staff are very friendly and will do their best to accommodate reasonable requests or deal with issues that arise. The complimentary breakfast is well done and offers a good selection of items. The rooms are comfortable and the hotel is well maintained. Ample parking beside the hotel.
Great value here. Room was very clean, check in was super easy, and the breakfast was very good for a continental. Location was great too. Walking distance to mall, restaurants and PEC wine tours picked us up free of charge!
The mattress was definitely overdue for replacement: much too soft. The bathroom fan comes on with the light, and is much too noisy. A microwave should be standard in a Best Western; a coffeemaker that is contaminated with reheated coffee is not adequate for making tea! (Not only that, but the microwave in the breakfast area was out of order.) Rate was higher on the weekend -- when the place was overrun by noisy, undisciplined young boys at a hockey tournament. Definitely not the adult/business-oriented style that one expects at a Best Western. I am a fan of BW, but this one is not doing the brand any favours.
I stayed here last minute for business and was able to secure a reduced rate/night due to booking 4 rooms/night. Rooms were well accommodated with a fridge and flat screen TV. Internet was excellent and much better than other hotels I have stayed at with a router for each individual room. I was very pleased overall and will stay here again.
Nelly was extremely efficient in getting the room ready as I required it early. The room was very clean, neat and tidy. Clearly, a woman who takes pride in her work!She went above and gave me a brief tour of hotel. She is a very kind, helpful and professional lady. Both women at the front desk made my stay even more enjoyable with their extremely friendly and welcoming demenor! They are BOTH very professional and knowledgable and assisted me with my questions of the area. I have been so incredibly pleased with my stay here! Thank you kindly!
Hotel clean, rooms comfortable clean nice decor. The large breakfast room had good selection of hot food including bacon eggs, pancakes and waffles along with yogurt fruit and other cold items. As I use a wheelchair the staff were very helpful bringing my breakfast to the table. Friendly and helpful staff.Close to restaurants and mall.
All and all a Nice, clean,friend staff,hotel, The only this was when call to confirm the reservation we asked for a late check out,they said no problem stay until 1pm, We said ok thanks, when we got there we said about late check out, they said no sorry I told them about what the man had said And she said you should have got his name, then she said we stay, but one of the staff said if we stayed later we would have charged another day rental , wTf So we just left.
My spouse and I went to the Best Western in Belleville, Ontario in September 2017. We visited the Sandbanks Provincial Park beach and enjoyed it. There are MANY restaurants in walking distance to choose from. So no need to drive if you had a drink at the hotel prior to dinner.... Also, the Quinte mall is nearby (walking distance). Our experience was again excellent. From our greeting at the main desk to the room we had requested. All was made possible by the friendly/smiley employees at the hotel. In the morning, the offered breakfast was delicious and there were many items to choose from (scrambled eggs, bacon/sausages, pancakes, bagels, bread/toast, cereals, many jams, yogurts, fruits, juices and 24 hour coffee...), all was plentiful and always replenished before any items went low/missing. We have been attending the Best Western, Belleville, for at least 7 years now. There was free popcorn available in the lobby area. This popcorn is healthy, no butter or salt and you can obtain bags to bring to your room. We had a renovated room which we enjoyed. My spouse and I found the bedding extremely comfortable. The only minor issue was a defective hair dryer (burnt hair smell) which was reported to Meaghan. Overall, our experience was again excellent. We will be returning to this hotel again.
My family and I stayed there this past weekend. We were in Belleville to volunteer for the Terry Fox Run at Zwicks Park. Just wanted to say our stay was fabulous. The staff was friendly and inviting.Kids loved the complimentary popcorn machine and the lemon water is a nice touch. Our room was nice and clean and nicely decorated, Loved the hot breakfast...pancakes waffles eggs , so much selection, something for everyone. I especially like how you offered gluten free items as I am celiac., We will definitely stay there Again! Will definitely bring our swimsuits next time as the pool looked great .Keep up the great job. We will definitely recommend your place to all our friends !
Have stayed here before and returned. Comfortable room and convenient to hwy when passing through. It was a holiday weekend so the breakfast room was crowded in the a.m. Breakfast was good. Snacks provided when checking in. Pleasant staff.
We recently stayed at Best Western Belleville for our small getaway. We were greeted by very friendly staff. We received complimentary coffee, lemon water or popcorn. The swimming pool was smaller but was very refreshing. We enjoyed our stay immensely.
Good value, great staff, good breakfast, clean rooms, lots of free parking. Unfortunately there is no on site restaurant however there is free coffee and popcorn in the lounge till 11pm. Well located for access to local shopping and attractions. We will stay again when in the area.
Staff is friendly and the place was very clean and comfortable. Breakfast was very good with quality food. Good experience and would recommend to friends and family. Was close to highway so did not have to travel far into the city.
Stayed here for one night while travelling from Montreal, ore-booked the room check in was very easy. The parking lot was quite small but managed to find a space. The room was nice and the bed was comfortable, for being an older hotel I enjoyed my stay. Didn't find it overly noisy. The breakfast included, however was s big let down. This was probably the worst selection (both in choice an appearance) that I have seen. Fruit was bruised and almost spoiled, not cooked eggo waffles, muffins covered with flies.... The breakfast is not the reason for staying at this hotel, but it was quite a disappointment for an otherwise nice stay.
My husband and I stayed here for three nights while we were in Belleville for our nephew' wedding. Overall, we were very happy with our stay. The location is great - right at Hwy. 401 with access to hopping, the casino, and routes south to anywhere you need to go in Belleville. Both check-in and check-out were handled efficiently by friendly and helpful staff. The room was large, clean, and quiet even though it overlooked the front parking lot. There was a small fridge in the room and the internet access was great. Best of all, the bed was comfy! Breakfast was included in the room rate and there was a lot of choice - cereals, sweet rolls, breads for toast, juices, fruit, yogurt, scrambled eggs, sausage and bacon. The breakfast area is in the lobby so it can get crowded at peak times. But all in all, we enjoyed our stay and would not hesitate to stay here again.
Front desk personnel, room service personnel and food service personnel are all very hospitable always going beyond the service norm. Pleasant experience each time very welcoming, cooperative and helpful. Always offering travel related assistance. On several occasions accommodating extra specific requests.
From our reception at the Best Western in Belleville to our departure we were treated like Royalty. Courteous service, efficient service and friendly too. Everything was so clean and the beds were oh so comfortable. I prefer to say to folks, Follow me to BW rather than just go to BW.
Having arrived at Toronto Airport we needed somewhere at a reasonable distance as a stopover on our way to Ottawa, Belleville was any ideal distance and this hotel proved perfect for that stay. The room was pretty good, clean, decent size and the breakfast was perfectly adequate for our first day in Canada. If I had a criticism it would be the plastic knife, forks and plates for breakfast,. However, overall this is an ideal place to stop for one or two nights.
August 2017, we spent 4 days with our kis at this hotel. Everyone was really happy and careful with us. I do spend about 2 weeks / month in different hotels and I can tell you that our experience was a 10/10 and the breakfast with the home made baked goods & eggs where top notch. Bravo!
this was our second visit to this hotel.nice clean room great price, average people who travel on a budget will appreciate the excellent free breakfast.we'll stay there next time we come to belleville
My wife and I, along with two other couples stayed at this Best Western for two nights this past weekend. From the moment we walked through the front door it was evident that this establishment was run by a staff that truly cares about providing guests with the best of consideration. Riva, in charge at the front desk greeted us with a big smile, checked us in quickly then happily took an extended length of time to explain the highlights of Prince Edward County, answer all of our questions and make several suggestions as to activities & restaurants. While a couple of us were consulting with Riva, my wife and I were approached by two of the staff working the breakfast area, Maryam and Danielle. They welcomed us to the hotel and area then proceeded to ask what we were interested in doing and to offer recommendations of their own. Their enthusiasm was infectious. In between their duties in the room each would return to our group to add to her previous suggestions. It was obvious that they took pleasure helping us out. I was especially impressed when we came down for breakfast the following morning when the Danielle made a point of coming over to our table to ask what we did the day before and how we enjoyed everything. You can't teach people to do these things. It is a natural talent. As for the breakfast, it was impressive. Muffins, bagels, toast, cereal, scrambled eggs, bacon, pancakes, juice, coffee. And both Danielle and Maryam were everywhere; cleaning tables off, insuring that there was a fresh batch of eggs or pancakes at the ready, checking with the guests if anything else was needed. We couldn't have asked for more. The hotel rooms were spacious, clean and well appointed. Unfortunately our room was on the ground floor close to and facing the hotel front entrance. With guests coming and going luggage rolling into the hotel and people standing out front talking loudly, my wife and I could not get to sleep until after 3:30am. We were not at all happy with this and twice I dressed and walked to the front desk. Understandably, the entrance is public space and one cannot demand that guests not stand there carrying on loud conversations. Nor is it an easy task for hotel staff to ask these guests to take their conversations elsewhere. But to his great credit, after expressing his understanding to me and offering apologies, the night manager Solomon did his best to control the situation and ask guests to please move their conversations inside. Had the hotel not been sold out Solomon would have given us a different room but did promise to see that we had a quieter room the following night. I certainly appreciated his efforts in a difficult situation. He made certain that Riva was aware of the situation and she made finding a quiet room for us a priority, along with a reasonable concession on the cost of that first night. All in all, with the unfortunate exception of the first night, our stay was most pleasant. Every staff person we encountered was friendly, enthusiastic in providing assistance, willing to go the extra distance with a smile and cooperated easily with one another. This was most evident the morning that we were checking out. Solomon was still at the desk almost 3 hours after his shift had ended. Why? It was really busy and he knew the other front desk staff could use a hand. As the owner of a small business I understand how providing great service to my customers is truly a make or break issue. When dealing with other establishments I pay close attention to the service offered. While this Best Western is clean, well cared for and appointed it was the incredible staff that really made our stay most pleasurable. Kudo to them.
The best part of the stay is the welcoming, attentive and friendly staff. The hotel is nice. Bonus for being dog friendly without an added cleanup charge. The room is tastefully decorated. Our coffee machine was broken and the fan in the bathroom was quite loud. Other than that a pleasant trip. Thanks especially to the front staff.
It's not fancy or very modern but it's always clean, great service and a great breakfast. Book ahead because they do fill up. It's a little pricy but the competition in the area is just terrible. The staff is always friendly ad very attentive. The beds are comfortable and its quiet.
Had a great time. The staff were excellent. The property was well kept. The pool was nice but always busy, and the hot tub is great, but only one and it is small. Breakfast was very good. Hot and cold choices.
Stayed here for a few days. I chose this hotel due to their pet friendly policies. Very friendly staff. The breakfast was lacking in terms of quality and quantity and slow to refill. Bed was a tad bit small and not overly comfy. Nice pool and hot tub.
This basic hotel is super clean and comfortable. The beds and pillows are divine. But what makes this hotel stand out is the staff. Nothing is too much trouble to make your stay comfortable. The kitchenette in the main lobby supplies coffee, tea and certain nights popcorn. You are made to feel that you are a special guest. Nice feeling.
As always, when I arrive at the Best Western in Belleville, I'm greeted like a friend. I feel so welcome and relaxed when I get there. The rooms are comfortable and service is great. Highly recommended!
Very clean room and wc. Towels are thick. Nice hot and cold breakfast. Well located. Bed is so so but pillows way too big. Staff is nice. Many families. Pool is large . Lots of malls near by and restaurant options
We love coming to the Best Western Belleville because the hotel owner updates the interior and exterior of the hotel from time to time and keeps it looking fresh and up-to-date, plus the owner and his staff are friendly and wants to make sure the guests are happy, content and enjoying their stay.To us this hotel is our home away from home.
We stayed at the hotel for the weekend. The room was nice and clean. So was the bathroom. Staff was very courteous and accommodating. We did not use the indoor pool, but it looked like a fun place for a quick splash with kids. Breakfast had your basic line-up of eggs, sausages, waffles, yogurts, and pastries. Nothing special, but a good variety. Overall, very pleasant experience.
Ryan W, Manager at Best Western Belleville, responded to this review
Thank-you for staying at Best Western Belleville. We are glad you did, and we appreciate the great comments! Please visit us in the Bay of Quinte Region again soon!
Had pre booked 1 night. Arrived early at 1 00pm seeking information on the local area and was surprised when the very helpful receptionist offered that our room was available. Large comfortable clean room with tea/coffee facilities and fridge which was a bonus. Good free wi fi. Restaurants and shops within walking distance. Breakfast was adequate and constantly topped up by one hard working member of staff. Ok so it was paper plates and plastic cutlery but that didn't affect the quality of food. Check out was swift and pleasant.
Ryan W, Manager at Best Western Belleville, responded to this review
Thanls-you for choosing Best Western. We are glad you did and are grateful you had a great stay. Have a great summer, and we hope to see you again soon!
We stayed here for a long weekend getaway. The hotel is very clean and the location is great, walking distance to several restaurants and the shopping mall. The kids loved the pool and the fenced in garden. The hotel staff were very helpful. Breakfast was excellent. The rooms were a bit small for 4 people when the sofa bed was out.
Ryan W, Manager at Best Western Belleville, responded to this review
Thank-you for choosing Best Western. We are glad you did! We are happy that you were happy with us, and we hope to see you again soon!
Used this hotel as a stop over between Toronto and Ottawa after a long flight from the UK. The hotel is well situated just off the 401 and easy to locate. If coming off the 401 however you have to go past the hotel and take the next left to enter through the rear entrance due to the road layout. Plenty of dining options and stores nearby. Welcome was excellent and staff extremely helpful. Also having a free popcorn cart offering goodies and delightful smells on checking in is also a bonus! Room was excellent and complimentary breakfast had plenty of choice with different hot items each day.
Ryan W, Manager at Best Western Belleville, responded to this review
Thank-you for choosing Best Western. We are glad you did! We are incredibly happy that you chose us and you had a great stay! We hope to see you soon.
insulted by telling us a wineglass would be added to our bill...just for borrowing one & returning it the next morning.Three steep stairs in lobby up which we had to negotiate our luggage. There was no elevator. Breakfast was self serve...on paper plates & plastic cutlery.
My wife and I went here for a quick golf getaway since I had arranged for a large group of guys in May and enjoyed it. We found the breakfast was handy as you could eat when you wanted and what you wanted. Staff were knowlegable and friendly and were available when needed.I would recommend this hotel for stopovers or short getaways for the Quinte region.
We enjoyed staying at this hotel. It was located conveniently just a short way off the highway and the rooms were clean and comfortable. The staff was friendly and courteous and promptly took care of our special requests.
We had a great room clean and air conditioned. The breakfast was terrific with a great assortment of items as well as coffee, tea and hot chocolate and popcorn through out the evening and night time. The pool although small was just the right temperature and the jacuzzi was amazing after a long day of driving and walking. The staff were polite and answered all my questions...loved my stay and will continue with Best Western...
Beds were comfy! You have to be patient for the breakfast...the toaster took forever!! Waffles were not cooked. Pool was nice! Staff were very friendly. Shopping close by! We were able to get joining rooms so our friends were close by!
My familly and I (6 pers) and a dog stayed at the Belleville BW and were quite surprise with the quality of our stay. Exceptional staff were working there and they were always asking us uf they could di something else to make our stay better.
Ryan W, General Manager at Best Western Belleville, responded to this review
Thank-you for staying with us! We appreciate your patronage. We are more than happy to have you stay with us and hope to see you again.
This is an awesome place to stay. The best one that I have ever stayed at anywhere. Wonderful selection for breakfast. Had everything covered that you would want to eat. Rooms are wonderful, airy and we stayed in a room that was away from any site of traffic or noise. Staff were excellent and extremely friendly. Location was centralized to anything that you would need.
One thing that is always so nice when you arrive at a hotel is a warm welcome. And we certainly had this! The staff is fantastic! I was a little concerned for noise when I saw how close we were to the 401, but it was a very quiet stay. Rooms are a little dated but clean and comfortable. Parking right outside the hotel and free. A mini fridge in our room, which is always nice. Breakfast included and the dining area and choices were above satisfactory. And if you're looking for food and shopping, you are in walking distance to a mall and every fast food joint you can think of. There are some nicer dining establishments in walking distance as well. There is no reason to dislike this place.
The location is close to the 401 as you exit into the downtown of Belleville. Ample parking and the rooms are very nice. The bed is very comfortable and the hot tub and pool are a welcome end to a long travel day. The big surprise was the full breakfast area and food in the morning. Hot food not only cold cereal. Seating is limited only because everyone takes advantage of the hot food. They do make extra seating available on the second floor which almost no one uses so it nice and quiet.
The room was comfortable and fully satisfactory. The front desk staff were friendly and helpful. The included breakfast was very good - better than one we had had at the Toronto Hilton for a very fat price.
Our experience at this Best Western was just awesome. All of the staff were super friendly and made you feel just like you were at home. The room was very clean and quiet and breakfast was very good. We would recommend this Best Western to everyone.
Spent a night in at the Best Western Belleville June 2017. Although the city did not offer the romance that we were looking for the hotel was great and the staff was amazing. We were hoping for a move Lake Side walking trip but this location does not offer this. This is a good location for overnight stay if crossing into the US border.
Great hotel - great staff - great breakfast and everything worked well as usual. Right off the 401 but no traffic noise. The addition of floor to ceiling windows makes the room that much brighter and fells bigger.
The morning of our arrival I received a text message from the hotel saying welcome and asking if there was anything they could do for us before our arrival. Impressive! After we checked in I received another text asking if we were pleased with our room and reminding us that if we needed anything to call them. The staff were extremely accommodating and friendly. The best attention we have ever received at a hotel. The room was clean, the bed comfortable, great water pressure for the shower. The wi-for wasn't great cans I talked to the staff about that. There is a pool and hot tub with comfortable chairs to sit in. Breakfast is included and was good with enough variety. After checkout we received a text thanking us for staying there and asking for an overall rating. We will go back for sure. I would rate it a 4.5
Awesome service, we were on a house hunting trip and they honoured a military discount. Pet friendly and quiet with clean updated rooms. The breakfast was great for a small hotel and the pool was very nice.
Located just of the highway and within easy distance of all the attractions of Belleville. Coming off of the highway it is a little difficult to find the main entrance to the hotel, but once in the parking lot there is plenty of parking soace
Hotel was nicely decorated and clean with very pleasant staff. The swimming pool and hot tub were clean and in good repair with good hours of access. Full breakfast available. Enjoyed our night here very much
My first choice of a hotel to stay in Belleville. Treated with dignity and respect by all employees. Very clean and excellent breakfasts in the morning. Quiet during the sleeping hours also highly recommend staying here. .
I stayed at this hotel with a group for the OFSAA track & field championships in June 2017. The hotel was clean and the staff was accommodating. The hotel lived up to the #1 value hotel in Belleville as listed on tripadvisor.
All the staff were wonderful and accommodating. Rooms were clean and a pride of place was felt in all areas. Would stay again. Close to all services and had the chance to use the 10% discount (using teh room key) at Shoeless Joes which is located just across the street.
Room was in clean and orderly state. Condition of furniture and appliances all in excellent condition. Temperature of room was decent. Lobby is nice and large and roomy. Wide selection offered for breakfast. Plenty of seats available to sit at during breakfast or relax in the evening. My children enjoyed the pool. Towels available at pool side to use.
Room was comfortable and clean. The location is convenient to the highway and great choice of restaurants. All staff from booking, check in and included breakfast were helpful and polite. Breakfast includes locally homemade pastries. Room rates are competitive to the area.
We have stayed here a few times but this is our first review. The person at the front desk greeted us warmly and enthusiastically. We complimented her on the renovations to the front entrance (work was underway we we last visited in March) and she was clearly proud of the improvements they had made and thanked us for choosing to stay with them. Check in was fast and efficient. Our room was clean and the bed very comfortable. The bathroom fan was a bit noisier than we'd like but otherwise the room was quite quiet. The breakfast buffet had a good selection of hot and cold items. We noticed that they had added a second breakfast area to relieve the seating scarcity we had sometimes noticed in past visits. Check out was just as fast and efficient as check in. In fact, the staff we encountered from the front desk, to the breakfast area to housekeeping were all friendly and engaging. We'll certainly be back in the future.
Nice pool and hot tub area. Slow and buggy Internet. Continental was okay if you like that but could use a breakfast with freshly cooked eggs. No fitness center but I was told hotel guests have a prefered rate at the nearby gym. Overall good experience, need improvement on the Wifi.
Very friendly staff both at check in and check out.Clean rooms bed not as soft as I prefer but still reasonably comfortable. Priced a little higher than others. Great hot buffet breakfast. TV in the room a bit on the small size.
We enjoyed our stay at the Belleville Bestwestern! The staff was courteous and helpful. It was a good location. Also good value! The mattress was a little soft for our liking but that was our only complaint!
We stayed just one night while on a road trip but we were very happy we did! I haven't always liked Best Western's but this location is comfortable and well run. The room was fairly spacious and very clean. The breakfast was just what you would expect for a place like this (nothing special, but with some hot items) but included in the price. Conveniently located next to highway 401 and the Quinte Mall, but nowhere near the lake if that's what you are interested in.
Very nice place, it was our second and third stay. When travelling to Niagara we always stop by for one night going to and coming from Niagara. It is near the 401. Very comfortable room, it is calm, The place and the choice for the morning is great.
A group of us went for a high school reunion and this was one of the hotels arranged for us. I had not expected the level of service, cleanliness and large size of the rooms. They were reasonably priced and the staff were exceptionallly attentive. The morning breakfast was standard Best Western fair but it was notably fresh all morning.....no 'rubber eggs and dried out sausage'.
Always have a great experience at The Best Western. Very friendly staff, hot breakfast and the beds are so comfy. The indoor pool and hot tub is also awesome after a long day out. Will definitely recommend this hotel!
This hotel is the best in town always clean and has a great staff. The breakfast buffet is plentiful and always fresh. The rooms are clean, modern and staff take extra care to make your stay pleasant. An added bonus they serve fresh popped corn in the lobby in the afternoon. Nice job
i booked this hotel through best western diamond select for Friday night may 5 2107 for one night we went to kfc which is south of the hotel and bought our take out supper and ate in our room while marie watched y&r heading north from kfc the entrance to the hotel is right next to the pioneer gas station entrance the is a very narrow entrance and I missed it I had to go forward for a hundred feet and safely did a you turn I was now on 62 south as if I had just come of the 401 at the traffic light turn left on to bell road the entrance is on your left fifty feet or so but bell road westbound was very heavy waiting for the light to change so i did not want to create a traffic problem by waiting so I drove to the next traffic light and turned left doing a you turn and coming back to westbound bell to the hotel entrance. the hotel was recently renovated so the rooms were new we checked in and used the elevator to the 2 nd floor for our room entering the room the 4 piece bathroom is on your right then the closet a king size very comfortable bed with night stands a silent heating air conditional unit windows then a desk and chair with the tv and the fridge no micro wave this was a very comfortable room with lost of room to move around the breakfast was buffet toast and pastry scrambled eggs sausage flats pancakes juices and tea or coffee the breakfast area was incorporated into the front lounge and reception desk the staff was very friendly which gave us an enjoyable stay we will be staying here on our next trip to belleville
Ryan W, General Manager at Best Western Belleville, responded to this review
Good morning. Thank-you for your review of our hotel! We are happy you are a Diamond Select Member, and thank-you for continuing to stay at Best Westerns.
What I liked: 1. Hotel reception was very helpful and friendly when I called ahead to ask questions 2. Hotel reception was also very helpful giving us tips about taxis – it is best to call and book ahead because there seems to be a ridiculous shortage 3. Requested room ready before regular check-in and appreciated they were able to accommodate 4. Great location! Very close to main mall. Easy to walk to several fast food places to eat 5. This is an older hotel, but clean, simple room – didn't really look around too much since attending wedding 6. Breakfast was included in the price 7. Cosy breakfast and sitting area What could be improved/other comments 1. While, I understand the front of the hotel is under construction – it hides the hotel from view and could cause confusion when initially coming in. It also means you need to stand outside to really see a taxi. 2. Breakfast wasn't that great – even though pancake machine is cool – the pancakes have no taste 3. In the morning, the elevators really smelled of spray.
Ryan W, General Manager at Best Western Belleville, responded to this review
Good morning and thank-you for taking the time to review our hotel! I'm glad we were able to accommodate you and your needs. We hope to see you again soon. I'm pleased to let you know that our new construction of the hotel fascia and entrance is finished this week, in time for summer. We have just improved breakfast this week, adding more items, and we will address the cleaning products we use in and around the elevator. Have a great week.
The hotel is quaint and in a good location. It is near malls, gas station, restaurants, fast foods and 401 highway. The receptionists were friendly and accommodating. The hotel is under renovation and so there were a number of construction materials right on the front and side doors.
Ryan W, General Manager at Best Western Belleville, responded to this review
Thank-you for reviewing our hotel on Tripadvisor. We are happy that you chose Best Western. We are happy to announce that our construction of our front entrance and fascia of the hotel are completed this week. We hope to see you again soon!
I had a very positive experience with Best Western Belleville, the staff were very kind and helpful to me. I had a couple of little things I needed help with and they went out of their way to really ensure my problems were solved to my satisfaction. The room was clean and the beds really comfy, the hottub and pool were a huge blessing. The poolside lounge was a haven of relaxation after hours on the highway.
Ryan W, General Manager at Best Western Belleville, responded to this review
Good morning, thank-you for reviewing our hotel on Tripadvisor. We are very happy that you enjoyed your stay with us, and we look forward to seeing you again soon!
This hotel is conveniently located right off the 401 in a busy shopping district very close to restaurants and shopping mall. We have stayed multiple times at this location when we visit family and have never been disappointed with any aspect of our stay. The hotel is immaculate, staff are friendly and helpful. The buffet breakfast (included) is exceptional and the service area is very clean and buffet items are plentiful and the variety of items is excellent. The indoor pool/atrium is also immaculate. 5 Star rating from this very satisfied customer!
The location is immediately after you exit the 401. The rooms are clean and very comfortable. Breakfast is good and offers a selection. Staff very friendly and helpful. They are available to make suggestions for tourist.
Hotel had some kind of construction at the entrance but it didn't bother us... we love the staff here.. always courteous and friendly. There is a smell in the lobby and elevator that seemed to be sewer? Maybe the reason for the construction? We have stayed in this biel several times but this is the first time we had encountered this... we'll stay again!
Great place to stay, they are doing construction but did not bother us in any way. Breakfast was great, fresh popcorn in the evening was a great treat. Beds and pillows were like sleeping on a cloud, even asked where they got their pillows. Lots of restaurants and shopping close by.
We went there in April with a group of 11 families. Although the front entrance was being renovated, the hotel was really confortable. The staff was really friendly and the pool is large and enough space around it for 15 kids + parents
Good clean and comfortable. Nice pool and hot tub. Breakfast had great options. Staff polite and helpful. 10% off coupon for Shoeless Joe's was a great perk. Easy check in and check out. We will definitely return for a golf package weekend.
Ryan W, Manager at BEST WESTERN Belleville, responded to this review
Good morning and thank-you very much for your response. One small favour, it looks like you might have wanted to score us higher ;) Thank-you for staying with us and we look forward to seeing you again soon!
Very nice hotel. Clean rooms and comfortable bed. Staff was very friendly. Alot of choice for restaurants in the immediate area. Front entrance being remodled but did not cause any issues for my stay.
Nice hotel very friendly and helpful staff, beds were very comfortable and they switched our rooms last minute to allow for adjoining rooms with the kids. Electric car charging station was a nice option to plug in our car.
I stay here every time I'm in town on business. Lots of places to eat and shop within walking distance. The rooms are nice, the pool is lovely, and the breakfast is good. Very comfortable and a great rate.
My wife and I stayed here for two nights while exploring Prince Edward County. It was an easy decision, since the cost was much less than anything in PE County. The hotel met all our expectations - it was clean, the staff were friendly and we slept comfortably. The popcorn was a nice added touch. The hotel is close to a number of restaurants. In fact, we decided to take a walk the first night and explore the neighbourhood to find a place to eat. One disappointment - there was a dog in the room next to ours that barked incessantly the second night of our stay. Thankfully, the barking subsided by the time we decided to go to sleep.
The bed was comfortable, room clean and well stocked... Staff were friendly, ample parking. I didn't use the pool but I did use the lounge area every morning for the breakfast and it was clean and breakfast was decent! Good place to stay, I would stay again and recommend the hotel!
The front desk guy doesn't pay attention to the desk so when a customer comes they wait. Then I saw all the managers bullying the hostess. The reason I'm writing a review is because I felt bad for her after they said what they had to say. When she came back out you can tell she was crying. If the head boss is reading this it was unprofessional what you did. She was nice the food was wonderful everything was cleaned and everyone that I saw she greeted them she said good morning asked how they were and took her time with them. Then she would run back and do something but then 5 to 10 minutes later she would come back and repeat. Treat your employees better or your going to lose the good ones. I won't be coming back here. The employees were very nice the food and destination is great. The rooms were nice but the managers are horrible to their staff from what I saw. Just from seeing that turned a 5 review to a two.
I always stay here when visiting Belleville. It's like my own Cheers, as I'm greeted by name as I walk through the door. Rooms are comfortable, staff friendly. They even text before to see if you need anything when you arrive.
This hotel should be shut down, it's a waste of money. I was their Wednesday to Friday for business. The breakfast could of had more of selections. Also my room had hair on the bathroom floor. Friday morning I wanted to leave early around 6-630 am. Their was no one around then I saw a girl come out and I asked if she could help me and she said I'm sorry I can't but I will get him for you. He was hiding in the back, not professional. So after 10-15 min I finally was able to check out. Who ever owns this place should be ashamed. The rooms could look cleaner and more upgraded. The front desk guy who I can't recall his name but he was older should do his job and stop sleeping in the back, and breakfast could be better. The only person who helped me was the one who brought breakfast out. Very disipointed.
If you are planning on an early checkout. Dont bother coming here. I would recomend staying at another hotel within the city. I tried to check out at about 6am and there was no one around. I waited at the desk for multiple minutes and still no one came. Thankfully enough a young lady found the guy for the desk and told him i was there. His name was Gordon. He started making excuses when he saw me saying he never heard me etc. He also said the young lady that helped me was his "early warning system" I was very frustrated to learn that he was basically waiting for her to tell him there was someone at the desk. Then while checking out he kept talking and took forever to complete my paperwork. I'm so dissapointed with this stay here. There was hair in my room and then there was the desk guy who couldnt be found, but for the breakfast lady. Maybe improvement is needed on the lazy morning staff!
Situated just off the 401 with no traffic noise we use this hotel as a stopover on our way from Montreal to Niagara Falls. The staff here at all levels are excellent. The breakfast is great and the beds are very comfortable.
Good customer service but very old rooms. I would consider this a Motel.. The location didn't have room service and offered breakfast in the cramped lobby. The bed was very soft and uncomfortable, felt like I was sleeping on a pullout couch.
My husband and I recently attended a wedding in Belleville and stayed at the BW. From the time we booked the room until the time we checked out the staff were absolutely amazing and truly made our stay personal. We not only received confirmation of the booking, but also a text on the day of check in to ensure that we didn't need anything else. When we checked in the staff remembered that we were there for a wedding and commented on how good we looked! The service was so personal and every person at the front desk went out of their way to speak to us and to help us in finding out way to the reception. What an amazing team of professionals!
I stayed here recently for business. The hotel is in a good location, close to the mall/restaurants. At check in I waited over 5 minutes as there was only one person working and she was on the phone. The room was clean.I am not sure I would stay here again if I returned to Belleville.
Stayed 2 nights. Nice welcome.We were on the second floor. Clean room, overlooking the front car park. Reasonably quiet. Quality of bed was good, as was the duvet etc. Breakfast was included in the seating area as you enter. Just help yourself. Used the pool one of the days. Rained the whole time we stayed,so didn't do a lot of exploring. Did go into Downtown for a walk around the day we arrived , as that was going to be the only dry time. Work going on there,starting to look good. Plenty of shops and food places near the hotel. So we made the most we could of the time here. Stayed in a couple of Best Western's on this holiday, good thing is you know you will get a certain standard and can rely on this.
Personnel are super friendly and hospitable and very accommodating. They acknowledge reservation the day before arrival and inquire whether there are any special needs. Hot breakfast are consistently great especially the bacon days. Rooms, beds and pillows are very comfortable. Location is ideal for business purposes. Pool in hotel
My wife and I stayed at the Best Western for two nights. The hotel is located adjacent to the 401 Hwy and lots of shopping. The room was clean, the staff friendly, and the included breakfast, with lots of bacon or sausage, was far more than we usually find on our travels, Although the prices are slightly higher than we usually like to pay we will definitely stay here again on our next visit to Belleville.
We have stayed at the hotel many times when visiting family, and on average it is miles ahead of the competition. Best value in town, great breakfast bar in the morning and a helpful staff. The pool is always in great shape. 5 stars if it wasn't for their terrible WiFi, but hopefully they can solve the issue.
We rented a room as a gift for friends of ours as a bridal present. The staff were accommodating, they allowed us to decorate the room and fill their fridge with drinks. The hotel texted our phone both before and after to ensure the stay was ok.(pretty cool)
We stayed for 4 nights during the Thanksgiving period. Upon arrival, we were greeted by Meagan. She was enthusiastic, welcoming, friendly and made you feel like you were more than just a customer. We were early but our room was ready. The 3rd floor king bed room was clean, large, bright and away from the elevator as we had requested. There were a few little things that we requested and Meaghan provided everything with a smile and always "No problem, I'm here to make your stay a happy one" and indeed she did. When she found out that we were celebrating our anniversary she gave us a handwritten card, a very thoughtful and appreciated gesture. The included breakfast is simple but hearty and plentiful, toasts, muffins, bagels, eggs, bacon, pancakes, coffee, tea, juices, and cereals. The location is convenient and you can walk to many restaurants and shopping. A good value.
My wife and I were coming back from visiting 1000 Islands and it was late at night. I was feeling very tired and knew I could not make the drive back to Toronto. So we decided to stop in Belleville and try and get a room. We stop at the Best Western and the night staff was very welcoming and helpful. She made us feel very welcome and comfortable. We got a great room. Thank you to the staff on the night of Sept 17. PS> Great breakfast next day.
Stayed here for a night with the family during the labour day long weekend. Room was clean and spacious and the staff was friendly. We enjoyed the complementary breakfast and liked the fact that the pool was open quite late. Being one of the busiest weekends of the year, the hotel was quite full. When we went down for breakfast in the morning, it was clear that they were somewhat understaffed to handle the rush of people waiting to eat. For the most part, there was just one gentleman tasked with restocking the food and taking care of the buffet line. It was a stressful and chaotic situation, but at no point did he look frazzled. In fact he always had a smile on his face, was joking around with the patrons and was utterly professional. I commended him on his great work, though forgot to get his name, and wanted to make a note of that here. Sometimes it's not just the room that leaves you with a good impression of a hotel.
Used points for this stay. Very comfortable room on ground floor - convenient to pool and breakfast. Lots of shopping and restaurants nearby. Easy access to 401. Only issue was a group of men who monopolized the hot tub while having their drinks in the evening. Morning swim was great.
Typical but not disappointing. Convenient location, pool, hot breakfast, pleasant service. No surprises but often that's a good thing. The mall is across the street and your only minutes from the highway so this is a good overnight stop,
The ventilation very noisy and poor. Would need update for decor and breakfast area. Morning staff very slow. Arrival was difficult could not find the reservation even with confirmation number. We were asking for direction to find a Tim Hortons in the area but the young lady did not seem to know where in Belleville. Every location according to her but not very clear.
Nice clean Best Western nothing outstanding here but overall a nice place indoor pool and a good breakfast . Jut off the 401 rates where a bit on the high side but comparable to the rest of town . Easy parking
The room and hotel itself was adequate, but the eggs on the breakfast buffet were the worst! It didn't feel or taste like eggs, which was a grainy, dry substance, disgusting! We did enjoy the location near Prince Edward Island.
Three of us had occasion to stay one night while visiting the area. The hotel seems quite new, is very reasonably priced, and easy to find. The rooms were a decent size and nicely appointed. The beds were brilliant - so comfortable I was reluctant to rise after a nine and one half-hour sleep. The complimentary breakfast offered a good selection, which should satisfy most people. We had a dog with us and were delighted to find Memorial Park a block away for her run.
Everything was impeccable. Considerate staff, welcoming environment, cleanliness of the rooms and excellent, tasty breakfast. The only problem is that they did not take the gluten free requirement very seriously. They offered frozen gluten free bread and insisted it could have been toasted. They did not seem to understand the concept of cross contamination. However, the eggs and bacon, which were gluten free, were very good.
Hotel was close to the mall to shop and several great dinner options. We went to dinner and a concert in town. Clean hotel great breakfast all good! Hotel was under renovation and we were never inconvienced Would stay again
Great place to stay nice clean and a great Breakfast for me my wife and my kids, The BEST part iis Forget about all the online booking options BOOK directly with the hotel for the best deal/ We were quite happy with the hotel overall and only wish we got there earlier to check out the pool.
The outside looked a bit tired, but the inside and the room were fantastic. The room and the inside of the lobby and breakfast area were very well done. The room was spacious and comfortable. The Hotel is right off the highway and very convenient. Adjacent to it were many places to eat and shop.
I've been staying at this hotel annually for over 10 years, traveling from the USA. It's the last stop for us before we head to a cabin for vacation. It's always clean, the staff is always friendly and the rooms are comfortable. The breakfast is always good, with eggs, sausage, pancakes and a good variety of other things. It's right off the 401 Hwy, close to good food and a Walmart nearby. They get full so make sure you get a reservation. Compared to other hotels nearby this place is the clear choice.
The rooms were clean and helpful staff . Great quality vs price value. Working internet unlike other hotels.Enjoyed the stay...Recommended the place for to everyone.Just 40 min to sanbbanks beach. Includes hot breakfast and indoor pool.
Satisfied but hotel needs a little upgrade but staff were very nice to us . Hotel was clean but the smell of smoke in the lobby and throughout the hotel was bad . Need to change the carpets to get the smell out of there .
The hotel was what we expected and sold out the night we stayed travelling down the 401. Convenient stop just off the highway. Room was clean, the bed was comfortable, shower was good, the decor was a little dated and there was a fridge in room. We had no bath towels when we arrived, but a call to the front desk quickly got this fixed. Obviously a busy spot in the summer- glad we had a reservation. Hot Breakfast was good, but coffee machine was not available when we were eating- had to come back to get coffee. Staff very friendly and welcoming. For a nights stop on a long drive it was ok.
near all shopping in Belleville.We stopped here on our way eastward. In my opinon the beds were too high up to crawl into if youre not young and athletic. Otherwise a very pleasant stay and No complaints
Location was easy, just off Highway 1. Lots of restaurants and shopping close by. Our Queen room had a sofa bed, too. Mini fridge was nice to have. Wifi did not work in the morning but were told that it was the fault of the Internet provider. Would have preferred a less expensive hotel (seems over-priced for a place like Belleville) but there is not much to choose from in this category in the area. Breakfast was the usual, nothing special, and the eating area was too crowded.
it was a nice quiet hotel with great in room stuff and excellent breakfast! friendly staff. located close to highway and very close to tons of food and shopping with major stores and lots of local ones to
Stayed there with family over the weekend. It's a small 3 storey hotel with typical Best Western standards. It was very clean, great pool, good breakfast and friendly stuff. Giving only 3 stars cus of the price of almost $200 per night. We stayed in bigger cities and in nicer hotels for $100-$120. In US for about $60 USD so in my opinion this hotel is overpriced. Nothing alse was wrong with it and we had a pleasant stay.
The hotel is right off of the main highway and is located near many restaurants. The staff is friendly and very helpful. The rooms were pretty, clean and the beds were very comfortable. The free breakfast was delicious and included pancakes.
Great stay and staff only complaint is the hot tub should be bigger as it barely fit two adults. Other than that everything was great with our stay we loved that the hotel pool was opened as late as it was, it gave us the opportunity to wasted the kids energy after a day in the car.
No hesitation recommending this hotel! Great value, location and staff. When traveling through or in Ontario, Canada along the north shore of Lake Ontario this is where you should stay. Easy on and off expressway but far enough for quiet.
One of the worst hotel stays ever. We will never return to another Best Western again. Just look at the pictures. The pictures don't show the pubic hairs all over the bathroom floors, walls and shower. Used Half empty shampoo bottles. So we asked for another room, told they only had one left, which was think was only to shut us up. The staff really didn't seem to care. The next room was no better, dirty shower with more pubic hair than the last room, dirty floors, popcorn all over the place, bed frame was falling apart, smashed my shin which left a nasty bruise. Can't see it too well in the picture, but there was a receipt from a strip club on the floor. We asked if someone could clean our room and they told us there was no one around to do that. We didn't stay the full night, we kept thinking how they probably didn't even change the sheets or towels. What a dump!
I stayed two nights at the BW Belleville and found it clean, comfortable and welcoming. The staff is outstanding, and went out of their way to be helpful. The beds, bath and appliances were great. When we had to leave because one of our group became ill, they called and helped cancel our next nights stay. I am becoming a fan of Best Westerns!
My husband and I stayed at the Best Western Belleville hotel for one night in July 2016. The staff is friendly and the pool is quite good. However, the mattress is very worn and offers no support. I read other reviews and talked with other guests; it seems most people stop here while going elsewhere; as a result, supportive beds are vital for a good sleep. I suggest the hotel discontinue free popcorn and breakfast and invest in new mattresses, so guests can sleep well. I will not stay at this hotel again.
I've stayed here twice, in December 2015 and again in July 2016. I don't drive, and I was initially a bit worried that I'd be stuck there in the midst of the north Belleville shopping malls and traffic, but there's a great bus service to downtown (it's so direct and fast, it's like taking a taxi) with a stop just outside the hotel, and a beautiful park just two minutes away. I went running there, and it connects to the riverside trail that goes downtown and to the Bay of Quinte. More about the hotel itself: The employees are friendly and seem to enjoy their jobs--always a good sign! There are always people cleaning, and it shows; the place is spotless. The complimentary buffet breakfast is just fine, and has nice touches like a pancake machine and good fruit (oranges, grapefruit, bananas). The rooms are comfortable and (again) very clean. The wifi works. What more could you want at this price?
It was ouf first stay at this hotel for travelling to Niagara. It is a very nice hotel. The problem is to find the hotel once your in town.There s some signs on the highway but once in town no more signs,
Stayed in 117...front desk staff were very friendly. Room was very small for 4 people. Considering it was an accessible room... it needs to be re-evaluated. Should not be an accessible room... way to small for someone in chair. If the adjoining room was open for someone in a wheel chair without having to pay for an extra room per night... that may work but the furniture needs to be more condo size.... way to chunky for where it is. The pool was great... not cold for families. On the small size for teens. For young families its perfect with a hot tub attached to the pool makes it easy to monitor the children. Location is ....next to the mall. The breakfast is nothing to write home about considering there was no kid friendly cereal... the donuts and muffins were stale and red-used for the next day. The pool area is noisy and near the front lobby with the elevators. Request the third floor less busy and noisy. Not enough swim towels in pool area. Pool needs to be more secured... teens get unruly. Beds are comfortable and pillows.
I could live here! Comfortable, quiet rooms with lovely local paintings and extemely comfortable beds. The staff are unbelievably nice and helpful. The community and breakfast dining room is large and comfortable. Everyone...old and young feels like they are "home". It is also affiliated with Good Life Fitness - right across the road. I stay in hotels across Canada and U.S. This is a "real" hot breakfast with bacon, eggs and fresh fruit...plus a wonderful pancake maker for the kids. The hrs. were also very civilized. The pool and hot tub were wonderful. The location is great.... close to downtown waterfront and across from a great mall...with every family food restaurant within a 3 minute drive. I just cannot recommend Best Western Belleville enough!
We stayed at the Best Western Belleville for one night in April. Prior to check in the staff texted to see if there is anything that they could get ready and again after we left to see how the stay was. After check in, fresh popcorn was available along with all day coffee/tea. The hotel was clean and comfortable with ample parking and located directly accross from the mall. The pool/hot tub area was also clean and quiet. Breakfast was the standard hotel breakfast but was plentiful and kept clean. A great spot to stay while in Belleville!
Loved everything about the hotel, staff, location, room, lounge and dining area, real plants inside, and the lovely pool. The room was cozy, bed very comfortable. Enjoyed the fact that there weren't piles of fancy pillows to have to move. Muffins at breakfast were fresh baked and full of fruit. Plan to return this summer and to stay more nights in a row.
Two couples visited Belleville for concert and spent the night ,the rooms where excellent the breakfast was also very good The hotel is close to other restaurants and drive distance to the theatre. Anyone visiting Belleville the down is under construction
I stayed at the Best Western Belleville for one night last weekend. The hotel was located right off the highway and across the street from a large shopping mall. The room was a bit worn, but appeared clean. The toilet was very slow to flush and we called for a plunger at one point as it took so long for the toilet to work. It was a chilly day so we needed the heat on in the room. The fan was distractingly loud and we ended up shutting it off so that we could sleep. The room had a good-sized In-room fridge that was handy, and the bed was comfortable. However, the next day I noticed I had a few bites on my arm and leg. I didn't see anything in the room or bed, but given the cool temps, I had been wearing pants everywhere except when I was in bed. Breakfast was simple, but exceptionally well done with toast, bagels, fresh pancakes, bacon, scrambled eggs, you hurt, oatmeal, coffee, tea, and fruit juice. The hotel staffed messaged me to confirm my stay, to ask if I needed anything, and to offer express checkout. It was nice being able to quickly handle these issues by text. Given the choice, I probably would not stay at this hotel avian. I would likely continue my travels to the next city.
We stayed one night last week for a graduation in Belleville. The staff was very friendly and helpful. The room was very clean and bed very comfortable. I received a text prior to arriving asking if I needed anything special and another while I was there to see if I needed anything. i forgot my phone charger in the room so I sent them a text to let them know and they had it waiting for me at the desk for pickup. It was a nice touch to the great service received. Keep up the good work!
This hotel has every thing you need. We appreciate the free parking, free Wi-Fi, the little fridge for our cold drinks, the hot breakfast and the nice pool. For lunch and dinner, there are lots of good restaurants walking distance from the hotel or a short drive. The personnel is nice and competent. We will be back.
Good friendly service. Most comfortable bed and pillows. Usually I don't sleep well in hotels but this was the exception. When you're on the road a good comfortable sleep is critical and they delivered.
Looked specifically for a BW, and was not disappointed. Very good location with restaurants nearby and gas station next door. Beds were comfy and room was nice and quiet. Stayed on 2nd floor, and had little to no noise. Front desk staff were very nice. Breakfast was normal fair, but well presented. Lobby and front desk area neatly decorated. Highly recommend this BW if you are traveling thru the area.
I chose this place to stay at since it was number 1 on tripadvisor. The room was nice and clean. Bed and pillows were comfortable. The things I weren't impressed with: 1. The pool and whirlpool were overcrowded. There must have been like 12 people in a small jacuzzi. The pool was was also full of people and they were playing dodgeball, throwing the ball very hard which would end up everywhere. Obviously we couldn't use it because of that... A hotel staff should've kept an eye on that. 2. The person who welcomed me was very dismissive. I would ask questions and her tone of voice would tell me to leave her alone... Not very welcoming. 3. I received 4 messages while out but nobody know how to retrieve them... Although these things were an inconvenience, I would still go back since I did have a good night sleep.
Good size pool. Big rooms and we just got basic 2 queen beds. Big bathroom and small coffee maker. Decent price and clean room. Complimentary breakfast was really good. Included coffee, eggs, bacon, sausage, muffins, bagels, orange juice, milk and cereal.
A very clean and tidy location. Highly recommended and great value. Easy to find, near local shopping and restaurants. Reservations were easy to make on the internet and were as requested Would definitely recommend and would definitely return to this hotel.
Clean, comfortable, friendly and affordable. This is a great family hotel. The rooms were plenty large, the bed was comfortable and the bathroom had all we needed to enjoy our stay. The hot breakfast included in the price was also very good. Most people travel with their own laptops or tablet, and can enjoy the free in room wi-fi, but the availability of a desktop and printer in the lobby is handy for printing boarding passes and the like. It's a non-smoking hotel, so you know your room won't reek when you enter, and it has a pool to boot. Also, it's very close to the Belleville exit of the 401, so you're not driving all over town looking for the hotel. All in all, it's an excellent value for the money.
We recently spent 11 days at this Best Western and can't say enough about the courteous staff and the whole hotel in general. We had a lovely suite with a very comfortable bed, good sized bathroom and lots of room for all our stuff. The cleaning staff were always cheerful and did a good job of making sure our room was clean and we had clean towels and sheets when requested. The breakfast had everything we needed and, considering we were there for so long, there was enough variety for us. Bottom line - would we stay there again? Most definitely. Thanks to BW for helping us make our sad visit a little less stressful.
Room had all the standard amenities, Coffee / Tea, Free WiFi, Iron etc. Liked that i could be really specific about extend of room service / maintenance required. The Pool was kind of small, and not quite as big as the picture suggests.
We usually always stay at this hotel but we were just there again. Loved the new carpeting and the smell in elevator is gone. Hotel was very clean. Beds are so comfortable. Service is great. My only complaint is door slamming at night when you are trying to sleep, maybe signs on doors to remind people to close doors softly would work or take off the door closers. New key cards are great. Keep up the good work.
This hotel offered an excellent location near the 401 Highway making it very easy to find. It had all of the required basic facilities. Everything worked well in the room including free internet access. Breakfast was good if not elaborate. All of the staff were very friendly and appeared to really enjoy having us visit. The main detrimental comment was there was no floor mounted reading light available beside the easy chair in the room.
very comfortable beds, very nice greeting staff, pillows were fluffy and soft, neat folded towels, bath/shower was a very nice size, good pressure in the showers. I enjoyed the stay at best western and I would definitely come back. I recommend this hotel to everyone.
This is an older hotel that has been nicely updated. Modern furniture, extremely comfortable beds, newer bath fixtures. All very clean. It is 3 floors and has an elevator for those with luggage. The front lobby lounge is a highlight. This is the location of the complimentary breakfast. Plenty of comfortable seating is available. Location is close to the highway and close to tons of shopping options. Check-in and check-out process was smooth. I would definitely stay here again.
Arrived in the early evening, newly renovated, comfortable beds, morning breakfast, nice staff. Several food restaurants in the area. Rates are average, lots of parking. Easy access from Hwy 401 and close to downtown.
We were pleased with our visit for a one nights stay. The bed was the most comfortable bed I have ever slept in. Pillows were soft and comfortable. Front desk staff efficient and very pleasant. Breakfast was good, loved the pancakes. Lots of tea choices, and coffee, tea and hot chocolate available in lobby at all times. They also had popcorn in the evening. We did not use the pool, it looked nice, and area was clean. Rooms were also quite clean, although house keeping has been missing the dust on back of desk chair. I would recommend this hotel.
We (myself and three girlfriends) stayed for two nights and were extremely impressed with the facilities. Reception advised they were doing renovations but one would not have known. Comfy beds, clean rooms, friendly staff and adjoining rooms as requested at the time of booking.
I stayed here as a I had an early morning meeting in the city. The hotel is currently undergoing renovations. The only way I knew this is that there was a sign at the front desk and the information was clearly marked on the reservation site for the hotel. My room was on the first floor. I walked in and I thought that the room had already been renovated as it was in great condition. I learned the next morning that only the desk furniture etc had been replaced. The hotel is very clean and the morning breakfast buffet is very nice and has a great selection available. The only thing that seemed odd is that the tv seemed small compared to other hotels that I have been in. The free wifi is fast and reliable. I plan on staying at this hotel again in the future as it is definitely the best bang for the buck in Belleville.
Stayed here for one night. Booked online and upon driving, I won't lie, I was worried. An old red brick exterior with no personality looked horribly ghetto. As soon as I walked inside I breathed a sigh of relief. Front desk was polite and helpful. They have a seating area in the main lobby with coffee, tea, and breakfast in the morning as well as a fireplace and computer for public use. My room was very clean, comfortable, and was great value for the money I spent. Highly recommended and will stay here again.
We really enjoyed our stay at the Belleville Best Western this Easter Weekend! Our Room was awesome, the staff were awesome, and there was an indoor pool and hot tub! They also offer a full breakfast, which had plenty of items to choose from! And, the best part was how Pet-Friendly the entire property was, since we had our Dog with us, that was very important! Thanks for that and everything else! We will definitely be back again very soon!
Stayed here while visiting family in Trenton. The room was nice, as well as clean. The staff was very accommodating .The breakfast was very good. We were accompanied by our pet Labrador retriever and there was no additional charge for this which was rather nice. There was a fair size area in the back of the hotel that was grassy, Where I was able to walk the dog. My only complaint was an awful smell in the elevator. It smelled as though someone had vomited. And the two days that we were there the smell never left but again it was only in the elevator. We would definitely stay here again. As it is close to Trenton, Past trips have shown that the hotels in Trenton are terrible this was a rather pleasant experience this time around.
Stayed here during the county's maple fest. Comfortable place with nice pool and breakfast in the morning. Across the street from the quinte mall, thus fairly central. This part of town is the typical highway off ramp nonsense including tons of fast food and gas stations, thus lacks any character. There is a tiny burger joint down the street that was yummy though. Room heaters are noisy wall units though, which was a tad annoying at night.
would come again very much enjoyed gacilities nice to have information booklet that was thourough on events and food offered in city and sights to see well done for informing only could recomend better staff contacting but other than that great hotel
Would recommend this hotel to anyone! I love staying here! Clean rooms, comfortable beds, great hot breakfast (glass plates and real silverware)!! That really makes a difference. Is pet friendly!!!!! Front desk staff and house keeping are always professional, polite, and offer excellent service (especially Gord!!...he is always amazing!) this hotel is in a great location!!!....so close to everything!! Love their pool and hot tub! Thank you BW Belleville...hope to see you soon!!
Second time staying here with my dog. Staff are super friendly, rooms are clean, location pretty good. Starting to be a regular stop to break up the drive home from cottage or visit Prince Edward county.
Excellent service, well maintained fitness facilities and breakfast choices were outstanding. I always stay at this hotel when in the area for both business and pleasure. It is conveniently located to many of the area attractions. the staff are friendly and knowledgeable about the area and the overall experience is always positive!
The room was clean & very nice. Room comfortable. Was on the second floor. Not a lot of noise. Good nights sleep. Good breakfast with a lot to choose from. Staff very helpful. Empty containers refilled fast. The dishes could be replaced as they are well worn. But over all it was a great stay & would go again. Close to all kinds of shopping of ever kind. Just off the hwy so very well located
Expecting to check in late in the day, I received a text from the front desk to welcome me in the morning... nice touch! Checked in, helpful staff, answered questions, and let me know about breakfast. Got to the room, clean and warm. Walked to a nearby restaurant and got another text to make sure everything was good in the room and offering express checkout. Overall great experience, good breakfast, clean nice property.
This is the 4th year we have stayed at the Belleville Best Western and the staff are always polite and helpful. The rooms are clean and comfortable. The free breakfast is always a bonus. The hot tub although small is better than none at all, after a couple of hockey games its nice to relax.
Stayed at the Belleville Best Western 1 night while i was on business. This was my second stay here within the past year. The hotel is clean and in great condition. The staff was friendly, free internet and a basic free breakfast buffet. While the hotel is conveniently located right off the highway, be prepared to drive short distances to find a restaurant or you can walk across the street to a Swiss Chalet or the Bones Grill bar - ribs at the Bones Grill are great! Will stay here again when i am back in Belleville
We stayed at this location with a group for a basketball tournament. The rooms were very clean, and found the beds to be quite comfy. Staff was excellent! Very friendly, always helpful and accommodating to any of our requests. Only downside, is there is no restaurant on site. Unfortunately, we had to go out every time we wanted something to eat. There is a wide selection of restaurants within walking distance, which is convenient. We found a local grocery store and stocked up on beverages and snacks, fresh fruit and veggies. They have a nice size fridge in the room which was handy to be able to keep our items fresh. They also had a tea and coffee bar set up in the main lobby, for the entire day. Great place to stay, only suggestion is bring some beverages and food items with you, unless you want to rely on the vending machines.
I was pleasantly surprised when I stayed at this hotel. Located 2 minutes south of the 401 Hwy. Upon arrival, not only greeted by very friendly desk staff but a beautiful female Labdoodle who loves everyone. Having a Diamond Best Western card I was already upgraded to a King room. Room was very clean and comfortable. Full hot breakfast and Coffee and popcorn machine during the day in the lobby. This should be a Best Western Plus hotel.
Hotel was VERY clean. The cleanest I've seen in a long time, but i tried to check out in the morning around 5:30-6:00 and stood at the desk for a good 15 minutes before i asked a girl on staff behind the breakfast bar for help. She immediately went behind the desk and told the guy (Josh I think) that I was standing there. Then he proceeded in checking me out but that took another 8 minutes. I was not impressed with the service I received from this staff member but I am glad that the other staff were there to help me out.
We were there with our hockey team at beginning of February .Hotel was very clean. It was fantastic, the staff were awesome,always friendly and made sure our needs were taken care of.Had use of a meeting room which was great .I highly recommend to any hockey team that needs a place to stay in the area.Thankyou to the staff at Best Western Belleville.
We stayed as part of a hockey group. Hotel was very clean and accommodated our group nicely. Kids loved the pool. The hotel was smart and put our large group together with some other hockey groups. We got a hospitality room which was great for all the parents to sit and chat and have dinner. Breakfast was included in the morning.
Friendly professional front desk staff. Room was very very clean. Parking lot was also very clean. Pool was a nice touch, also very clean. I liked the windows Nice and open feeling Love sunshine in the pool area. A very positive stay.
Location was excellent. Breakfast was well received by the kids. Pool is small but sufficient. No fitness machines. Sofa beds are a bit dated. Internet is good and parking is ample. Staff very friendly.
Every time I go to Belleville I always try to stay at this hotel. They are always friendly upon arrival and go out of their way to help make your stay pleasant. The room is always clean and breakfast is good.
I just returned from two nights at the Best Western in Belleville, and it was great. The room was very clean and comfortable. The amenities were great. I especially loved the 24 hour hot beverages in the lobby with real milk, and 24 hour juice in the lobby too. The fresh popped popcorn in the afternoon was also a nice touch. The breakfast in the morning was wonderful, and all you would need. Staff were all nice as well.
After driving for 6 hours and stopping in Belleville, this was the first hotel we came across. Boy did we luck out. This was an excellent hotel at a very reasonable price. Room was extremely clean and the bed was very comfortable. The location could not be more convenient - it's located right off the 401 and everything you need is within walking distance (restaurants, mall, cinema, lcbo, etc). Highly recommended hotel.
This review is overdue as we stayed here with our hockey team the first weekend of December. The hotel is clean and the free breakfast is a bonus to players who are heading out to a morning game. The five stars is for the service. Kendall was simply the best. From check-in to check-out, she was friendly, professional, accommodating and helpful. The young lady who was working security was also great. Both of these ladies made our stay top notch!!
The hotel was well kept, very clean, comfortable and good had facilities.We were pleasantly surprised at how nice the hotel was and how spacious the room. We were also very grateful that our dog was so welcome.
convenient, clean and staff very nice. Would recommend it to anyone staying for a night or as a base for a wine tour in Prince Edward County. Pool is a nice added feature. Close to mall and dinner locations
Although the hotel appears to be older it is clean and well kept. They could stand to update some of the rooms, but I was impressed with how clean the hotel is. The breakfast in the morning is pretty good, offers a variety of foods. The only reason I did not give it a 5, was I thought the rate was a bit high at $139/night. They had a full house the weekend we were there, and our room was a single queen bed with a pullout sofa bed...not a big room by any means. Barely enough room for my daughter and I along with our belongings and her hockey equipment. I thought the room rate should have been more like $99/night. The only other issue is the parking lot, it could be a bit of a nightmare in the evening and people were fighting over spots. The hotel is very conveniently located just off the highway 401, across the street from the mall and close to the arena and restaurants. I would stay here again providing the rate was cheaper.
We have stayed at this hotel many times when visiting family in the area. It is conveniently located right off the 401 and is in the heart of shopping and restaurants in Belleville. The hotel is impeccably clean and the staff is extremely friendly and provide excellent customer service.
We couldn't have asked for a better location during Christmas to bring our pet with us! Having the ability to be with my dog (BEAR) to one of the friendliest, cleanest, most dog friendly hotels during the Christmas holidays was a "present" in itself. We truly felt like we were at home with friends because we found all the staff amazingly friendly and helpful. Saturday afternoon we were invited with family to see Star Wars and we would never leave our pet alone in a room by himself ( so not to disturb other guests) that they would have arranged to babysit BEAR if we didn't come up with another solution. Thanks for being there, and allowing us to have one of our Best Christmas's ever! If and when we need to stay in Belleville you are our #1 choice.
This place is a great bet if you are heading to the Belleville-Quinte area, or need an overnight stop in eastern Ontario. It absolutely sparkles with high standards and personal touches. My husband and I recently stayed here for three nights, and we were very surprised by the extra comfort (super-comfy bed and duvet bedding) and amenities we didn't expect to find. Even the included self-service lobby breakfast is extra-civilized—real china and utensils, a big bowl of fresh orange and grapefruit wedges, and good coffee, along with the usual hot and cold choices. There is also a pool and whirlpool, so it would be a great stop for a family. Staff were helpful and professional, and the owners of this hotel clearly care about their property—it's a chain hotel at its best.
Fantastic place! Even more fantastic service! Luckily, I dealt with Kendall from booking the room 2 weeks before our stay, during checkin and check out ... Kendall is a HUGE asset to the business! Only complaint I have is we couldn't stay longer!
Rooms are spacious, clean and comfortable. Plenty of room for storage, nice large fridge in the room. Breakfast included, continential style! Close to shopping and a myriad of restaurants. Check in was fast and efficient. Able to extend check out time and we checked in early!
Staff were happy and friendly, hotel clean and modern, located close to shopping and restaurants, plus within walking distance of river side trail. I was impressed with the size, cleanliness and newness of the room. The king bed had an extremely comfortable pillow top mattress and quality bedding. All in all a great stay at a reasonable price which included our two dogs. Will be back.
Fast, friendly and courteous service. Clean and lovely room. VERY comfortable beds!!! Excellent breakfast served in the common area with a wide variety of breakfast foods. Please to see they had alternatives to bagels and muffins. Fresh fruit, eggs, sausage etc.
Had a great stay. I can't say enough...central location, very well kept and clean (even saw someone outside cleaning the parking lot), friendly staff (got text on my check in day asking if I would be needing anything - never happened before!), quiet. The breakfast was the best I've had at a Best Western...well stocked and a large selection. Will stay again.
This was a nice Hotel to stay at the staff were friendly , the food was good buffet style breakfast,very clean rooms and a comfortable bed. I also like that I can bring my dog.next time. It also has a pool and sauna
I stopped in recently and was very happy with the service here. Good, clean and comfortable rooms. WIFI was not very reliable. Breakfast is complimentary. Well worth the stop and it's right off the 401. There are lots of restaurants in the vicinity as well.
This Best Western is off the 401 and in the Bay of Quinte Region of Ontario. Good hotel to stay for a couple of days to either tour the area or on business. There were lots of fastfood restaurants and shopping nearby. Breakfast was basic, but there was plenty of food. Hotel is fairly quiet and had plenty of parking despite being very crowded on the weekend.
Another stay at this Best Western. Staff is friendly and helpful as always. Breakfast was hot and tasty as always. Only negative is they no longer have pay-per-view movies. All in all I would still recommend this hotel to anyone visiting the area.
From check in to check out, our stay was far more luxurious than expected for the price of our room. Very friendly and helpful staff at every level of service. Very nice room, extremely clean, NO Voucher required for breakfast, towels available at the pool so you don't need to bring them from your room or ask the front desk. TV next to the hot tub and nice lounging furniture poolside. I couldn't find the remote for the TV in the pool room, but I'm sure they would have given it to me if I'd asked for it. My wife is also celiac, and it was nice to see whole fresh fruits for breakfast, however there wasn't anything else that was safe for her to eat. I've stayed at hundreds of hotels around the world, and I have to say, for the price, this might be the best I've seen. Service and cleanliness comparable to rooms that go for over $500 a night. Will definitely be staying here again my next time I'm in the area.
The kind of property where nothing stands out, but it was all good. A nice alternative on your way in or out of Toronto to staying in the city. Again, there's nothing to point to in particular, but it was a nice room in a good location with great people at the front desk and a decent breakfast, for a change. Good job, folks.
We were there for a hockey tournament. Great rooms, the kids loved the pool, the free breakfast was great and convenient headed out for our morning game. The desk put us all together on the same floor along with another team. Close to the Quinte Mall and tons of restaurants. Would stay here again in a heartbeat.
got here yesterday after a 17 hr drive to stay here Girls at front desk were a. Either rude or b. don't know what they are doing. My husband went In to get our rooms we had booked two months earlier takes my cc and runs it through without even asking how we were going to pay. I have never stayed at a hotel where you have to pay beforehand either, always pay when you leave. Anyway after a confusing start we get our rooms. Clean, standard and small. Very very outdated. It was clean and because there is no availability in city we stay. Go down to use hot tub,pool to relax and it's FULL of kids all ages jumping into hot tub and pool. Again never been at a hotel that always toddlers in a hot tub! It's now 9:30pm there is a party going on across hall from our room kids are running wild all over hallways, banging on people's doors. Called front desk they sent security up three times ( a young gal maybe 24 ) Finally peace and quiet it's 11pm So much for rest and relaxation. NEVER AGAIN
As a Best Western Platinum Member I got a wonderful Room Upgrade. Quite, tidy, clean and comfortable room. I was there to explore the area around. Beautiful landscape. Breakfast is ok and a good choice of everything. The only thing to criticize is, that there are no glutenfree offers for the breakfast. The personal is very helpful and friendly.
We only stayed one night and after some confusion with our reservations got our room - not on the main floor as asked and no microwave. Room 207 - faces the front of the hotel. Pretty standard double beds, clean washroom and a good distance from the elevators so it's fairly quiet.
My wife and I stayed at this hotel on a Saturday night, the room was delightful,clean and tidy, as were all the public areas. Breakfast had many items from which to choose, Overall this is an excellent hotel stay in.
My fiancee and I stayed here on a Friday and Saturday night. We were in town for a golf tournament. The lobby, hallways, pool area, and rooms are very clean. The bed was comfortable and the sheets were clean and pressed. The bathroom was tidy and had everything we needed (shampoo, soap, clean towels, facial tissue, etc). The room included a heating/air conditioning unit which worked well and was easy to operate. The staff was very friendly and helpful. When we stay in Belleville next, we will be staying here.
Nice clean hotel, friendly staff. Breakfast had a good selection of items. The beds with the pillow top mattress were great. Soft, yet somewhat firm. If mattress comfort matters, be sure to check with staff to be sure both beds have been changed to pillow top.
Stayed there one night. Show up a a little early and check in at 1215ish. So that was good. But the front desk was like hello, we need your credit card. All about the credit card, need your credit card need and imprint etc. ok. Room was satisfactory. Then left today and asked for a receipt. Nope can't because you booked through orbitz. Also out a $250 hold on credit card which is still on there and likely will be for a week or more. Breakfast was ok nothing special. Then the manager sends me a Text asking me for a rating out of 5. I say 2.5 then she argues with me. I won't be back.
This hotel is in the best location in Belleville, staff are helpful and professional, as well as friendly. The hotel is close to the 401 highway, and a number of restaurants, shopping, cinema, etc. The breakfast area has a good assortment of hot and cold foods.
Repeat customer. Visit twice yearly on my way to Ottawa. It breaks up the drive nicely. Always satisfied. Rooms are always clean and tidy. Staff are exceptional. Breakfast is a nice way to start a second leg of the trip. Parking is easy and location is just off the highway. Good sleep quality rooms.
This was a great hotel and met our needs for the purpose of the stay. We were in town for a wedding in Prince Edward County. They were accommodating to our early check in request, clean comfortable rooms and great breakfast selection. Would recommend this location to others.
The best Western Belleville is an excellent choice whether for Pleasure or business. The hotel is located at the centre of everything in Belleville and it is easy to get to shopping, golf or whatever. The staff is very friendly and helpful and the accommodations are excellent.
Overall my experience here (1 night, long road trip) was fine, but I want to give them Kudos for an excellent breakfast. There was real food (eggs, bacon, potatoes) on real plates with real silverware. Not only is this Not Wasteful, it just tastes and is better. Today at a different BW I had eggs on plastic - it's just awful. All the staff were helpful and the room was exceedingly comfortable. I would definitely go back, but I highly commend this BW for giving me real food in a classy and non-disposable, non wasteful way. Thank you.
Top customer service even before check in! The staff was diligent to the most, they took care of my request for late check out, no billing issues. The amenities were great, room service was very satisfactory. Will go again for sure!!
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