Hotel Le Maxime, BW Signature Collection, Auxerre

Good location for exploring. Clean hotel. Good breakfast. Good price. Streets were confusing for google. Lots of uneven areas. Wish European hotels had wash cloths. Very helpful staff. Wish France's restaurants served earlier dinner. 7pm is too late to digest food. 5pm would be better.

Staff at Maxine could not have been nicer. Great location to explore in foot and easy drive to see surrounding sites. Choose a room with a river view- it is worth it. Breakfast is huge and has great variety.

The location of the hotel is handy and on a very pretty street. The hotel is beautiful, the rooms are very well equipped, clean, spacious and nicely decorated. Breakfast is very good. The staff goes above and beyond to make sure guests have a great stay. For instance, the chef makes sure you have all you need for breakfast. At reception, everybody is smiling and friendly. It was a lovely experience and we hope to go back soon. We went with 2 small babies and even though it is never easy to travel with babies, they did everything they could to ensure our stay was easy. It worked and we are very thankful! I highly recommend this hotel for the place, the location and the lovely staff! It's a 10/10!

A very pleasant stay, the staff were excellent and cheerful. Breakfasts were above average. The bedroom was comfortable and clean, our view over the quayside was fabulous. It's a pity the hotel doesn't serve meals, however there are plenty of restaurant

Hotel Le Maxine is a super place in a medieval village and should be a must-go-place if you are travelling to the south France or back to Calais and home. It has everything you want so take a chance and visit this lovely place.

There are plusses and minuses to this hotel. It is well located...right on the river, a short walk up the hill to the center of town, close to some good restaurants, etc. . It offers a good breakfast. There is parking at the hotel, although sometimes you have to get a staff member to move someone else's car in order to get yours. The staff is very pleasant and helpful, and every staff member we ran across spoke English. Our room was good sized, reasonably well equipped, and faced the river. Other reviewers have mentioned noise from the street in front of the hotel, but that was not a problem for us. Our room had double windows that were completely soundproof, and the room was air conditioned...so we had no noise issues. Overall, the room was fine, but nothing special. But this is not a 4 star hotel. The interior was nice, but not elegant, and it felt a bit weary. There were some maintenance issues with our room...a missing lamp shade that was not replaced, a towel hook that was pulling out of the door, and a bathroom vanity with a broken marble top surrounding the sink. One amusing incident was that we asked the hotel if they could do some laundry for us. To send laundry out would mean paying by the piece, and it would have been quite expensive and taken time. But they said that could just do our laundry in a washing machine that the hotel used. That was fine with us, since we were just washing hiking clothes, etc. The only problem with that solution was that the person who was put in charge of doing our laundry neglected to dry it after washing it, so everything came back wet. That was not a problem...we just spread that laundry around our room and let it dry. But that would not have happened at a 4 star hotel. All that being said, we thought that this hotel was a good choice for Auxerre. We'd go back.

Great little hotel in a good location overlooking the river. Close to the restaurants near the town centre. Easy access and parking. All staff very polite and helpful. The room and bed were very comfortable. I would definitely recommend.

We booked months ago direct with the hotel, and booked a larger upgraded room with a view on an upper floor. Reception staff were confused: they could not find our booking, then thought we were only staying one night rather than the 3 we had booked and paid for, tried to resell us breakfast we had booked and paid for. We were offered the first floor, small room on the road. We were not told about the music festival outside our window each night that lasted until midnight (not helpful when you are jetlagged).On a positive note: breakfast is excellent with much choice presented in a lovely surrounds. Location of the hotel was also convenient and overlooked the river which was lovely.

Usual Best Western excellent standard, Good sized twin bed room at rear (quiet) with great bath/shower room with aircon. Usual excellent breakfast choice with real milk. Beautiful location and private secure parking. Really good value for money.

We turned up in the evening following an eventful drive down to Auxerre and found the car park behind the hotel full. I was then asked to use the car park beside the hotel. A sullen youth then told me to wait whilst he moved some cars around to make space. Unfortunately, the electronic gate closed and smashed a rear light on my hire car. The manageress said all the right things and promised to pay for the damage but has since ignored all my emails. This is shameful behaviour!! As for the stay, it was obviously tainted by our parking experience but we were disappointed. The City view was the view of a wall and the room was too hot. We certainly would not stay here again.