Hotel Le Maxime, BW Signature Collection

Our room looked towards the river, with a large comfortable bed. We parked the car in the on-street parking area rather than the walled public car park further away, the hotel car park is fairly small and needs to be booked in advance. Restaurants and bars in close walking distance.

We have stayed here many times in the past and as before this hotel never fails it is superb. They make it easy to check in and out, and even helped with the parking in spite of a full car park. Breakfast was lovely. We have already booked for a night next year.

Very disappointing, one arrival the lift was not working, and my wife had to struggle with the stairs with her arthritis. car park +13.50, no restaurant and a lot of the items for room service where not available. when food did arrive it was cold and overpriced and portions where tiny. Breakfast was 18.50 each and not worth it at all, the hot food had obviously been prepared at 7am and left to stew in its Bain Marie until we went down at 9.30, poor choice of food and what was there was old and uninviting. Bedroom was nice but neither the bathroom or toilet were heated so was very unpleasant to use. would not stay again.

Great location and amazing staff but not sure this is a Signature Collection. Room was small, parking was not ideal and public space was limited. We had an upgraded room but no bathrobes or slippers. We did have a coffee machine but the pods didn't mention if they were decaff so we didn't use it. Several restaurants close by which was a plus.

Best Western's booking service is a complete scam! 26% more expensive than the posted maximum prices in the hotel. Room 103: very noisy air conditioning. Impossible to sleep with the airco. Good full english breakfast. Difficult parking experience.

Fantastic location, excellent customer service check in , so/so on check out (she did not seem too interested) Parking good ( paid extra for it) Breakfast Ok ( paid extra , but would not do it again), Bed comfortable, Room Clean, Linens/towels soft. It was unusually hot weather so we wanted the central air on. It did not work Few at front of building was wonderful, but loud all night with people talking on the street which was weird because there was no restaurants or bars open. Car drove past all night long too. We would stay again and just fell in love with Auxerre.

Hotel located in a historic, well-maintained building in a beautiful area of Auxerre on the riverfront, below the historic center where are located of major monuments. Very friendly staff, I recommend booking parking first because spots are limited and alternative options not exactly convenient. Rooms are well kept, but for my taste a little too outdated

We've been to Auxerre before but we're passing through this time. I would honestly say that for a couple of nights the hotel is absolutely fine. Staff were very helpful and nice. Rooms are not huge but we knew that . For convenience/location is was great. I would definitely stay there again

The hotel certainly looks better on pictures than when first approaching the place Terrasse outside was not looking clean and a broken window on ground level looked like it had been like this for week sif not months Generally the upkeep of the hotel is poor : window paint comes off, generally cleanliness outside - windows on ground level of breakfast room could need cleaning Staff did a great job and generally our stay was good However, Auxere is a rather boring town, many closed restaurants and very little to do

The location of the hotel is fantastic, the breakfast was great however the hotel is looking tired. Our room was a decent size but there was no safe in the room which I found annoying and only a shampoo/body wash lotion, no hair conditioner. There were two bathrobes in the wardrobe but they were a disgrace, almost threadbare. The staff were friendly and helpful. There are some great restaurants located within 5 minutes of the hotel.

Very friendly staff. We thought we had booked a car park but hadn't so make sure you do in advance. Beds and linen were very comfortable. Bathroom toiletries are all French and are devine. Curtains don't close fully so if you are sensitive to light wear an eye mask. A/C makes a noise like a home nespresso machine 2-3 times an hour so if you are sensitive to noise this may be a problem. Breakfast was available at 27€ but we didn't dine in. Auxerre is the most charming town, I'm not sure why it isn't a big tourist destination. We loved it

We stayed one night and were pleased with this choice of hotel. It was just the right distance from Avoriaz and Caen. The room was comfortable and the bed enormous(!) A courtesy tray was a nice touch and not always seen in French hotels. All staff spoke good English so my 'O' Level French was not needed. Parking is opposite the hotel but is public and must be paid for. Fortunately we were staying Saturday to Sunday and it's free on Sunday. Auxerre is a lovely town and well worth a visit, with the hotel well positioned for a walk along the river or exploring the town. Breakfast was excellent, but there is no restaurant in the evenings. This wasn't a problem because the very helpful man at reception booked a restaurant for us. Two small niggles were no English speaking TV channel and very poor internet connection, but I have still given a score of 5

Good location for exploring. Clean hotel. Good breakfast. Good price. Streets were confusing for google. Lots of uneven areas. Wish European hotels had wash cloths. Very helpful staff. Wish France's restaurants served earlier dinner. 7pm is too late to digest food. 5pm would be better.

Staff at Maxine could not have been nicer. Great location to explore in foot and easy drive to see surrounding sites. Choose a room with a river view- it is worth it. Breakfast is huge and has great variety.

The location of the hotel is handy and on a very pretty street. The hotel is beautiful, the rooms are very well equipped, clean, spacious and nicely decorated. Breakfast is very good. The staff goes above and beyond to make sure guests have a great stay. For instance, the chef makes sure you have all you need for breakfast. At reception, everybody is smiling and friendly. It was a lovely experience and we hope to go back soon. We went with 2 small babies and even though it is never easy to travel with babies, they did everything they could to ensure our stay was easy. It worked and we are very thankful! I highly recommend this hotel for the place, the location and the lovely staff! It's a 10/10!

A very pleasant stay, the staff were excellent and cheerful. Breakfasts were above average. The bedroom was comfortable and clean, our view over the quayside was fabulous. It's a pity the hotel doesn't serve meals, however there are plenty of restaurant

Hotel Le Maxine is a super place in a medieval village and should be a must-go-place if you are travelling to the south France or back to Calais and home. It has everything you want so take a chance and visit this lovely place.

There are plusses and minuses to this hotel. It is well located...right on the river, a short walk up the hill to the center of town, close to some good restaurants, etc. . It offers a good breakfast. There is parking at the hotel, although sometimes you have to get a staff member to move someone else's car in order to get yours. The staff is very pleasant and helpful, and every staff member we ran across spoke English. Our room was good sized, reasonably well equipped, and faced the river. Other reviewers have mentioned noise from the street in front of the hotel, but that was not a problem for us. Our room had double windows that were completely soundproof, and the room was air conditioned...so we had no noise issues. Overall, the room was fine, but nothing special. But this is not a 4 star hotel. The interior was nice, but not elegant, and it felt a bit weary. There were some maintenance issues with our room...a missing lamp shade that was not replaced, a towel hook that was pulling out of the door, and a bathroom vanity with a broken marble top surrounding the sink. One amusing incident was that we asked the hotel if they could do some laundry for us. To send laundry out would mean paying by the piece, and it would have been quite expensive and taken time. But they said that could just do our laundry in a washing machine that the hotel used. That was fine with us, since we were just washing hiking clothes, etc. The only problem with that solution was that the person who was put in charge of doing our laundry neglected to dry it after washing it, so everything came back wet. That was not a problem...we just spread that laundry around our room and let it dry. But that would not have happened at a 4 star hotel. All that being said, we thought that this hotel was a good choice for Auxerre. We'd go back.

Great little hotel in a good location overlooking the river. Close to the restaurants near the town centre. Easy access and parking. All staff very polite and helpful. The room and bed were very comfortable. I would definitely recommend.

We booked months ago direct with the hotel, and booked a larger upgraded room with a view on an upper floor. Reception staff were confused: they could not find our booking, then thought we were only staying one night rather than the 3 we had booked and paid for, tried to resell us breakfast we had booked and paid for. We were offered the first floor, small room on the road. We were not told about the music festival outside our window each night that lasted until midnight (not helpful when you are jetlagged).On a positive note: breakfast is excellent with much choice presented in a lovely surrounds. Location of the hotel was also convenient and overlooked the river which was lovely.

Usual Best Western excellent standard, Good sized twin bed room at rear (quiet) with great bath/shower room with aircon. Usual excellent breakfast choice with real milk. Beautiful location and private secure parking. Really good value for money.

We turned up in the evening following an eventful drive down to Auxerre and found the car park behind the hotel full. I was then asked to use the car park beside the hotel. A sullen youth then told me to wait whilst he moved some cars around to make space. Unfortunately, the electronic gate closed and smashed a rear light on my hire car. The manageress said all the right things and promised to pay for the damage but has since ignored all my emails. This is shameful behaviour!! As for the stay, it was obviously tainted by our parking experience but we were disappointed. The City view was the view of a wall and the room was too hot. We certainly would not stay here again.

The main problem for us was the unfriendly unhelpful young man at the desk doing virtually everything himself. The room luckily was at the back so missed the noisy front rooms . They have winter duvets on the beds in 32c degree temperatures meaning the ac unit has to work overtime. My phone didn't work as the wires were out at the bottom so when I went to reception the young man again just shrugged his shoulders and said nothing... My internet did not work saying the meteor system had a virus. Again he just shrugged his body and said and tried to do nothing for me..A very rude and unhelpful member of staff indeed. They only have CNN international as the one English speaking TV channel. The next day the helpful young lady kindly refunded my dog and car park charge as a gesture but this best western hotel is way below their normal standards contrasted with the fantastic hotel they run in Troyes. Breakfast too was certainly not worth the money so avoided this.

We had a wonderful visit in this great hotel by the river. We had a nice room, AC, and comfy linens. We sat outside and have some of the local wines( with help from the bar)-‘d watched the fireworks for Bastille day. Everyone was very Friendly and helpful. Great value for the room too and an excellent location.

We had a comfortable room, and enjoyed the extensive range of tasty breakfast foods. It is in a pleasant situation by the river and within reasonable distance from town. I would be happy to recommend this hotel.

Stayed for one night with my partner. lovely location and the room was very comfortable. Large bathroom, very comfortable bed and great view over the river. The breakast was simple but very good. loved the option to have fresh juice. Staff friendly and efficient. available parking at the back for €10 euros a night.

A really pleasant hotel. Great location right on the river and very easy to walk around the town. The hotel itself has a little parking and has a small bar and reception area. The rooms are very comfortable and clean. Housekeeping needs a little attention as we had no toilet paper in our room , nor a remote for the TV, but it didn't really bother us as there were ample tissues and we didn't want to watch Television anyway. But it is the little things that count and it doesn't take much to do a final check before guests arrive. The beds are extremely comfortable. Minibar well stocked , although we were only given 1 bottle of complimentary water between us. Only 1 black coffee sachet (we both drink black coffee so no choice but to go out and get our own coffee!) and 1 milky coffee sachet. I sort of had a feeling they had stocked it for a single guest rather than a couple - but I could be wrong. The town itself is amazing. Well worth a good wander around. We arrived on a Monday and as the hotel does not have a restaurant of its own, there wasn't much choice of local restaurants that were open. It might be worth investigating restaurants before you arrive, because the establishment we eventually settled on was totally appalling ! It has been a long time since we have not been able to actually eat the meal offered! Especially in France! HA! It did give us a giggle. Overall, I would stay here again as the location is so good and the rooms are very comfortable, even without loo paper!

This hotel has a great location overlooking the river and walking distance to the sights. Rooms are well maintained. Breakfast was good. On site parking for a fee. Staff were friendly. Would stay here again.

We picked this hotel mainly because of its location, on the riverfront and away from the touristy crowds in the center of the old city. It turned out to be a great choice. If you arrive by train (as we did) it is less than a 10 minute walk. The hotel is in a handsome traditional building right on the riverfront. Inside everything is modernized, right down to ultra high tech bathroom fixtures and very fast free WiFi. You still just 5 min walk from the sights of the center of old town. Choose a room on the back and you will find it very quiet. Service is pleasant, breakfast is great (but not included).