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Best Western Golden Key

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13450 Lincoln Way, Auburn, 95603-3238 Etats-Unis
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PHONE : (530) 885-8611
4.4 / 5
801 Reviews Tripadvisor
REVENIR_AU_DEBUT

Hotel advantages

Swimming pool
Jacuzzi
Washing machine on site
Restaurant on site or nearby
Air conditioning in the hotel
24/7 reception
Complimentary breakfast
Free Parking
Free Wifi
Iron and ironing board
Microwave
Refrigerators
Coffee maker
Hair dryer
The strong points

Description

In the Sierra foothills of California's Gold Country, the Best Western Golden Key makes a comfortable base in Auburn, California, a historic mining town above the canyons of the American River. Auburn calls itself the Endurance Capital of the World, host to the Western States 100 run and the Tevis Cup ride, and the country around it backs up the claim. The American River canyons draw whitewater rafters, hikers, and gold-panners, the Auburn State Recreation Area spreads miles of trails, and the Sierra ski slopes and Lake Tahoe lie within a scenic drive. Old Town Auburn keeps its Gold Rush storefronts and a local wine trail. Landscaped gardens, a putting green, and a seasonal heated pool and spa round out the stay, and a complimentary full hot breakfast opens the day. Rooms add pillow-top beds, flat-screen televisions, and free Wi-Fi, and the hotel welcomes pets. Up where the Gold Rush began, Auburn opens onto the Sierra.

Customer reviews

Travellers choice
Tripadvisor
4.4
based on 801 guest reviews
Excellent
467
Very Good
243
Average
64
Poor
17
Terrible
10
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Most memorable nights stay."
P L, 29 Août 2026

Another win at the Golden Key. As always, trips to the Golden Key are more than pleasant. This stay was no different. Save for the overall feeling in the air that evening. The Golden Key was a buzz. Families enjoying the pool, the occasional tired traveler walking to nearby restaurants for food. Families singing and enjoying the grilling area. It was one of the best stays yet.

Owner Response, 29 Août 2026

Hello L2303TSpl: Your review has made our day. Please stay with us again and hopefully it will be just as memorable. Thank you!

"Good 3 star Motel"
JoeA336, 28 Juin 2026

Pros: Excellent location: Sandwiched between restaurants and right across the street from a supermarket and strip mall. Next to the freeway but far enough not to hear the loud noise. Rooms: clean and comfortable Cons: Small breakfast area: 6 tables to accomedtate 80 guest rooms. Breakfast is limted to space restrictions. Ammenities: No gym, small outdoor pool

Owner Response, 28 Juin 2026

Dear Valued Guest, Thank you for taking the time to share your thoughtful review. We truly appreciate your feedback and are pleased to hear that you enjoyed many aspects of your stay. We're delighted that our convenient location made your visit more enjoyable. Having a variety of restaurants, shopping, and a supermarket just steps away, along with easy access to the freeway while still providing a quiet environment, is something many of our guests appreciate, and we're glad it was a highlight of your stay. It's also wonderful to know that you found your room to be clean, comfortable, and a relaxing place to unwind. Our housekeeping team works hard to maintain high standards, and your kind comments are greatly appreciated. We also appreciate your constructive feedback regarding our breakfast area and amenities. We understand that the breakfast space can become busy during peak hours, and we recognize that seating availability may be limited at times. Your observations are valuable as we continually look for ways to improve the guest experience within the layout of our property. Thank you as well for sharing your thoughts about our amenities. While our hotel offers a cozy outdoor pool, we understand that some guests may prefer additional facilities such as a fitness center. Feedback like yours helps us better understand our guests' expectations and identify opportunities for future improvements. Thank you again for choosing to stay with us. We appreciate your balanced review and hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in the future.

"A night away."
P L, 03 Avril 2026

A great property with helpful staff.

Owner Response, 03 Avril 2026

HI L2303TSpl, Thank you so much for your kind feedback! We're delighted to hear that you enjoyed your stay and found our property to be great. It's especially wonderful to know that our staff made a positive impression and were helpful during your visit. Providing attentive and friendly service is something we truly take pride in, and your recognition means a lot to our team. We appreciate you sharing your experience and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

"Good place to break up a trip to the mountains"
63jonathank, 21 Février 2026

We split our trip to Tahoe by staying in Auburn and the BW was a great place to stay for a night. Front staff was friendly and the location was great

Owner Response, 21 Février 2026

Hi 63jonathank, Thank you so much for your kind review! We're delighted to hear that our hotel was a great stop on your trip to Tahoe. It's wonderful that you found our front desk team friendly and welcoming. Providing attentive and warm service is always a top priority for us. We're also glad the location worked well for your travel plans. Knowing that we could make your overnight stay comfortable and convenient means a lot to our team. We truly appreciate your feedback and look forward to welcoming you back on your next visit!

"Clean and Convenient"
Brenda B, 26 Novembre 2025

Easy on/off I-80 just north of Auburn. Room was clean and comfortable; staff friendly. Good coffee and a breakfast sandwich to start your day. This property has all the basics covered. We've stayed before and look forward to staying again. Recommended.

Owner Response, 26 Novembre 2025

Hi G6532DPbrendab, Thank you so much for taking the time to share your experience! We're delighted to hear that you found our location convenient and enjoyed your clean and comfortable room. It's wonderful to know that our staff made a positive impression and that you enjoyed the coffee and breakfast sandwich to start your day. We truly appreciate your continued loyalty and your recommendation. It means a lot to us that you choose to stay with us whenever you're in the area, and we look forward to welcoming you back on your next visit!

"It was short leisure trip, much needed."
P L, 11 Juillet 2025

The rooms are always fresh and clean smelling. The bed was so comfortable. I love that the room already had the air conditioning on, so it was nice and cool when I arrived; on a HOT day.

Owner Response, 11 Juillet 2025

Hi L2303TSpl, Thank you so much for taking the time to share your experience with us. We're truly delighted to hear that your recent stay, though short, was exactly the leisure break you needed! It's wonderful to know that you found the room fresh and clean-smelling upon arrival, and that the comfort of the bed helped you unwind and relax. We also appreciate you mentioning the cool temperature of the room when you arrived. We always strive to ensure our guests are welcomed into a comfortable space, especially during those hot days. Your kind words mean a great deal to our team, and we're so glad we could provide a restful and refreshing stay for you. We hope to welcome you back again soon, whether for a quick getaway or a longer retreat.

"A very good experience!"
Nick B, 24 Juin 2025

Very clean and neat. Checking is was quick and easy. The gentleman that checked me in was cordial and friendly and he helped me with a restaurant suggestion.

Owner Response, 24 Juin 2025

Hi nickbH4823TE, Thank you so much for taking the time to share your experience with us! We're delighted to hear that your stay was pleasant from the moment you arrived. It's wonderful to know that you found our property clean and neat. Our housekeeping and front desk teams work hard to ensure everything is in top condition for our guests. We're also glad your check-in was quick and seamless, and that the gentleman who assisted you was both friendly and helpful with local dining suggestions. We'll be sure to pass along your kind words to him, feedback like yours is always motivating! We truly appreciate your choosing to stay with us and look forward to welcoming you again on your next visit.

"Great price and clean, comfortable rooms."
Jet16032940383, 26 Mai 2025

Clean room, comfortable bed, dog friendly, excellent customer service. We appreciate the dog/picnic area so close to our room and the provision of poop bags is a plus The entire property is clean and well maintained. We will definitely be staying here whenever we are in Auburn.

Owner Response, 26 Mai 2025

Hi Jet16032940383, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us in Auburn. It's always great to know when our guests find the rooms clean and the beds comfortable that's the foundation of a good night's rest, and we're happy we delivered on that for you. We're also very proud to be a pet-friendly property, and it's fantastic to hear that you appreciated the convenience of the dog and picnic area right outside your room. We understand that pets are family, and we want them to feel just as welcome as their humans. We're glad the provided poop bags added to that ease. Your kind words about our excellent customer service and the cleanliness of the entire property truly mean a lot to our team. We take great pride in maintaining a welcoming environment for all our guests, four-legged ones included! We're honored to be your go-to choice in Auburn, and we look forward to welcoming you back on your next visit.

"nice motel at Auburn Ravine"
Gerald M, 21 Avril 2025

This is a perfectly adequate motel at Auburn Ravine. The service was fine, WIFI worked well, room was clean and comfortable. The breakfast was diverse and plentiful. It is reasonably quiet, although located next to I 80. plent of parking avalable.

Owner Response, 21 Avril 2025

Hi 491geraldm, Thank you so much for taking the time to share your feedback with us. We're very glad to hear that your stay at our motel met your expectations and that you found it to be a comfortable and convenient place to rest during your time at Auburn Ravine. It's great to know that you enjoyed the clean and comfortable accommodations, and that the Wi-Fi worked well for your needs. We understand how important a reliable internet connection can be for both work and relaxation. We're also pleased to hear that you found the breakfast diverse and plentiful, we aim to provide a variety of options to help our guests start the day off right. Your comment about the quiet atmosphere, especially considering our proximity to I-80, is appreciated and will be reassuring for future travelers looking for both convenience and rest. Thank you as well for highlighting the ample parking available. We know that ease of access and convenience are important when selecting a place to stay, and we're happy that our location served you well. We hope to welcome you back again soon and look forward to providing you with another enjoyable and comfortable stay.

"Wonderful 5 night stay. Will return on next visit to this area. Would recommend for hospitality and value."
956, 25 Mars 2025

The hotel was wonderful. The room was clean and the amenities good. The breakfast was very good, and the attendant, Rita, was very pleasant and helpful. Good value. I would recommend this hotel for family or business travel. All staff members we met were very professional. Excellent Customer Service. Easy access, off of freeway. Will stay her on next visit.

Owner Response, 25 Mars 2025

Hi 956, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent five-night stay and that our hospitality and value met your expectations. It's always rewarding to know that our guests feel comfortable and well taken care of. We appreciate your kind words about our clean rooms, great amenities, and delicious breakfast. Rita will be delighted to hear that she made a positive impact on your experience. She truly loves making our guests feel at home! We're also glad that our location provided easy access for your travels and that our staff left a lasting impression with their professionalism and excellent service. It means a lot to us that you would recommend our hotel for both family and business travel. We can't wait to welcome you back on your next visit to the area! Thank you again for your thoughtful review, we truly appreciate it.

"Great base for kicking off skiing weekend"
M5800DGrichardn, 22 Mars 2025

Good price, comfortable only an hour from skiing. All amenities nearby. Great staff. Room spacious and clean, quiet too. Basic breakfast is ok, Bagel junction nearby is even better. aaaaaaaaaaaaaaaaaaa. Good place centrally located, Auburn brewery is a good choice.

Owner Response, 22 Mars 2025

Hi M5800DGrichardn, Thank you for taking the time to share your feedback! We're delighted to hear that our hotel served as a great base for your skiing weekend. With our convenient location and comfortable accommodations, we love providing guests with a relaxing stay before hitting the slopes. It's wonderful to know you found our pricing fair, the room spacious and clean, and the atmosphere quiet, perfect for unwinding after a day of adventure. We also appreciate your kind words about our staff, as we take great pride in offering warm and welcoming service. We're glad you enjoyed the breakfast, though we understand that Bagel Junction is a tempting option nearby! It's great to hear that Auburn Brewery was also a highlight of your visit, our location certainly makes it easy to explore the best of the area. We hope to welcome you back for another fantastic stay soon!

"Great Stay"
Katrina C, 27 Décembre 2024

Visited family for Christmas. Excellent choice for the area, easy location off I-80, comfortable beds and clean room. Coffee in room and office with few breakfast choices. Wonderful restaurant next door "Awful Annie's". the staff are fabulous! Would highly recommend

Owner Response, 27 Décembre 2024

Hi kcarillox4, Thank you so much for taking the time to share your experience with us. We're delighted to hear that you chose our hotel for your Christmas visit to family and that we could contribute to a pleasant stay during the holiday season. It's wonderful to know you found our location convenient, just off I-80, and appreciated the comfort of our beds and the cleanliness of your room. Providing a cozy and welcoming environment is always our goal, and we're thrilled we met your expectations in these areas. We're glad you enjoyed the coffee both in your room and in the office area. While our breakfast options are intentionally light to accommodate a range of preferences, we're happy to hear you found a fantastic dining experience next door at “Awful Annie's.” It's truly a local gem, and we're fortunate to be so close to such a highly regarded restaurant. Your kind words about our staff are especially meaningful. We take great pride in providing exceptional service, and it's gratifying to hear that our team made a positive impression on your stay. We'll be sure to pass along your compliments, as it will certainly brighten their day. Thank you again for your glowing recommendation! We look forward to welcoming you back on your next visit to the area, whether for family or leisure.

"5 stars"
Yolonda A, 26 Décembre 2024

Friendly staff. Bradley & Josh did an excellent job at check-in. The housekeeping staff had the room ready and it was super clean. Stayed Christmas Eve and Christmas night. The motel appeared to be fully booked but it was unbelievably quiet, even on the lower floor close to the office. We experienced absolutely no traffic noise from the I-80.

Owner Response, 26 Décembre 2024

Hi yolondaa2024, Thank you for taking the time to share such kind and detailed feedback about your recent stay with us! We're delighted to hear that your experience was positive and that you enjoyed your time with us over the Christmas holiday. Bradley and Josh will be thrilled to hear your compliments about their excellent service during check-in. We're so proud to have them on our team, as they consistently strive to provide our guests with a warm and welcoming experience. It's also wonderful to know that your room was spotless and ready for you upon arrival. Our housekeeping team takes great pride in maintaining high standards of cleanliness, and I'll be sure to pass along your praise to them as well. We're especially pleased to hear that, despite being fully booked, the motel was quiet and comfortable throughout your stay. Ensuring a peaceful and restful environment for our guests is always a top priority, and we're glad you appreciated the tranquility even on the lower floor near the office. Thank you again for choosing to stay with us during such a special time of year. It means a lot that we could contribute to your holiday experience. We hope to welcome you back soon for another exceptional stay!

"Wonderful hotel"
Laura D, 19 Décembre 2024

I enjoy staying at this hotel. It is always clean, safe and comfortable. The hotel staff is friendly, helpful, knowledgeable and professional. It's close to dining, grocery shopping and gas stations. It is also affordable. It's also very easy to get back onto the freeway from the hotel location.

Owner Response, 19 Décembre 2024

Hi V8584TDlaurad, Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you enjoy staying at our hotel and that your experiences with us have consistently been positive. It's especially rewarding to know that you find our hotel to be clean, safe, and comfortable. These are pillars of our commitment to providing an exceptional guest experience, and it's great to know we've delivered on these expectations during your visits. Your kind words about our staff mean a great deal to us. We are fortunate to have a team that takes pride in being friendly, helpful, knowledgeable, and professional, and we're delighted that their efforts have made a lasting impression on you. We're also glad our location adds to the convenience of your stays. Being close to dining options, grocery stores, gas stations, and having easy freeway access are features we're proud to offer our guests, making travel and day-to-day needs much more seamless. Additionally, we appreciate your recognition of our affordability, as we strive to provide excellent value to everyone who stays with us. We look forward to welcoming you back for many more enjoyable and comfortable stays in the future!

"Golden@"the key""
P L, 30 Novembre 2024

The rooms are always clean, the staff always helpful and the property is well lit. The front desk always gets us the rooms we like. I like the pool and hot tub. The showers are better in some rooms, ask about the older and newer rooms. And don't forget to tell the front desk thank you ?

Owner Response, 30 Novembre 2024

Hi L2303TSpl, Thank you so much for your glowing review! It's wonderful to hear about your consistently positive experiences at our property. Feedback like yours inspires our team to continue providing exceptional service to every guest. We're thrilled that you find our rooms clean, our staff helpful, and our property well-lit—it's our goal to create a comfortable and safe environment for all our guests. It's especially rewarding to hear that our front desk team has been able to accommodate your room preferences. They work hard to ensure each guest has a personalized and enjoyable stay, and your recognition means the world to us. We're delighted that you enjoy our pool and hot tub; they are indeed favorite features among our guests! Thank you for noting the differences between the older and newer rooms, especially the showers. We encourage guests to reach out to us about specific preferences, and we're glad to know that this has enhanced your stays with us. Your reminder to thank the front desk team is both thoughtful and appreciated! They take immense pride in their work, and your kind words will certainly brighten their day. We truly value your loyalty and look forward to welcoming you back again soon.

"Great Place to Stay!"
Kristine H, 11 Novembre 2024

This is a great place to stay! It's reasonable, has services close by and a wonderful staff. It has a laundry and breakfast area. They help you stay in a room based upon your needs if you have special needs. I enjoy staying there when I'm doing shopping in the Sacramento area.

Owner Response, 11 Novembre 2024

Hi 150kris, Thank you for taking the time to share your experience! We are delighted to hear that you find our hotel to be a great place to stay. Our team works hard to provide excellent service and ensure that all of our guests feel welcome and well-cared for. It's wonderful to know that our staff was able to accommodate your specific needs and make your stay comfortable. We're glad you found our location convenient with services close by, making your shopping trips in the Sacramento area more enjoyable. Our on-site laundry facilities and breakfast area are designed to add to the convenience and comfort of our guests, and we're pleased to hear that you made good use of them. Your feedback is greatly appreciated, and we're happy to know that you find our rates reasonable. We strive to offer great value and a pleasant experience for all of our guests. We look forward to welcoming you back the next time you're in the area.

"While in Auburn, treat yourself."
oldfatcat, 08 Novembre 2024

Another old saying debunked. You can't comeback! Assuming that meant to a satisfying stay. This property has in the past and continues to keep up with all the best improvements. It's been several years since staying here due to family moving away. The management is still the same as is a lot of the support staff. The grounds are beautiful and all we encountered are very helpful and knowledgeable. A wonderful experience staying here.

Owner Response, 08 Novembre 2024

Hi oldfatcat, Thank you for taking the time to share your glowing review of our property. We are delighted to hear that your recent stay with us was a wonderful experience, and we appreciate your continued loyalty over the years. It is heartening to know that our efforts to maintain and improve the property have not gone unnoticed. We strive to keep up with the best improvements to ensure our guests have a satisfying and memorable stay every time they visit. Your kind words affirm that we are on the right track. We are also pleased to hear that you found our management and support staff consistent and dedicated, even after several years. Our team takes great pride in providing exceptional service, and it's wonderful to hear that their helpfulness and knowledge contributed to your positive experience. Thank you for acknowledging the beauty of our grounds and the efforts of our team. We are committed to maintaining a welcoming and pleasant environment for all our guests, and your feedback is truly appreciated. It was a pleasure having you stay with us again, and we hope to continue being your preferred choice whenever you are in Auburn. Should your travels bring you back to the area, we look forward to welcoming you with the same high standard of hospitality and care.

"Delightful!"
TrademarkLaw, 24 Octobre 2024

A wonderful hotel. Older (one of the earlier Best Westerns) and certainly not a luxury venue, but comfortable, clean and updated (free wifi and a decent sized flat screen TV with many choices on cable). The staff was very friendly and accommodating. Pet friendly and has a small attached park with picnic tables. The complimentary breakfast had a large variety of selections- from make your own waffles, hard boiled eggs, Jimmy Dean breakfast muffins, fresh bagels, muffins, and fruit, to the usual yogurt, cereal and oatmeal. One tip: if you prefer quiet for sleeping, ask for a room not facing the street/freeway or ask for free earplugs at the front desk (my room faced the road, but I did not change it- I used earplugs and had 4 nights of great sleep!). Oh, and don't forget to scoop up some of the freshly baked cookies in the lobby!

Owner Response, 24 Octobre 2024

Dear TrademarkLaw, Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay at our hotel. It's great to know that you found our older property comfortable and clean, and we're glad you appreciated the updates we've made, including the free Wi-Fi and flat-screen TV with a variety of cable options. We take pride in our friendly and accommodating staff, and it's wonderful to hear that they contributed positively to your experience. Our pet-friendly policy and the small park with picnic tables are features we love to offer, and we're pleased that you found them enjoyable. We're also glad you liked our complimentary breakfast and the variety we provide. It's always nice to start the day off with a hearty meal! Thank you for the tip regarding room preferences; we appreciate your understanding and are happy to provide earplugs when needed for a better night's sleep. And yes, our freshly baked cookies are a must-try! We hope to welcome you back for another enjoyable stay in the future!

"A hidden gem"
lauragonzales10, 15 Octobre 2024

Absolutely loved staying here! All the staff is wonderful, room was clean, breakfast was great. They have on site free parking and there's lots of food choices near by. The price was reasonable. The grounds at the hotel was very clean. They have a nice grassy area with BBQ pits and sitting areas.

Owner Response, 15 Octobre 2024

Hi lauronzales10, Thank you for your fantastic review! We're happy to hear that you loved your stay and that our staff, clean rooms, and breakfast all made a great impression. It's wonderful to know that the free parking, nearby food options, and our clean, well-maintained grounds with BBQ pits and seating areas added to your experience. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay!

"Our stay"
Trip442770, 23 Septembre 2024

Enjoyed out stay, the room was great. Employees were helpful and friendly. The free breakfast in the morning was very good with lots of choices and very clean and tidy. It is in a nice area and has easy access to the highway. This was not out first time and will not be our last.

Owner Response, 23 Septembre 2024

Hi Trip442779, Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found the room, breakfast, and location to your liking. It's always great to know that our staff made a positive impression as well. We truly appreciate your continued trust in us and look forward to welcoming you back on your future visits!

"Solid choice"
BoiseID999, 17 Septembre 2024

Solid choice. Right on I 80 but still very quiet, Front desk staff was excellent. My room was very clean and comfortable. I just had to open the window for a few minutes to get in some fresh air. Bed let me had a great nights sleep. Breakfast was basic buty well stocked. Will look to stay here again for sure if back in the area

Owner Response, 17 Septembre 2024

Dear BoiseID999: We are so pleased to hear that you enjoyed your stay with us here at the Golden Key in Auburn, CA. Please come back and stay with us again on your next visit from Boise! Thank you!

"Great place to stay"
George M, 03 Août 2024

Very nice room, great AC, hot water, pet friendly, nice staff, good breakfast, nice pool but not heated , hot tub, close to grocery store and paces to eat, just off highway but not noisy in the room, comfortable bed, close to town. Highly recommend.

Owner Response, 03 Août 2024

Dear TravelJG48: We thank you for your awesome review. Please come back and stay with us again.

"Comfortable, Courteous, Clean"
morenoapb3, 07 Juillet 2024

I have stayed at this particular Best Western at times over 20 years. With the new improvements to the rooms, you get a great deal for the money, with breakfast, pool, jacuzzi all included….I paid 162.00 for a lovely, very clean King size bed room. Staff at front desk extremely friendly and helpful.

Owner Response, 07 Juillet 2024

Thank you for your review, We hope to see you again.

"Great hotel"
goslund912, 22 Juin 2024

Friendly and professional stall made me feel welcome. Super clean and quiet! Great rates. Highly recommend.

Owner Response, 22 Juin 2024

Dear goslund912: We really appreciate your review. Please come back and see us again when you are in Auburn CA. Thank you!

"Very nice stay for a large group"
tmaher67, 11 Juin 2024

We had a block of rooms for a wedding. The staff was super helpful even dealing with some last minute changes. The rooms were nice, breakfast was good. They had delicious cookies in the afternoon. Our stay was wonderful!

Owner Response, 11 Juin 2024

Dear tmaher67: It was a pleasure having your wedding group stay at our hotel. We hope that when you need any large group arrangements that you will not hesitate to contact us again. Thank you!

"Great Place to Stay in Auburn!"
Lookinforclosetoperf, 01 Juin 2024

Clean, convenient, comfortable & economical - we like this hotel and the updated lobby. We always stay here when we're in town visiting family.

Owner Response, 01 Juin 2024

Dear Lookinforclosetoperf: We are happy yo hear that we are the place to stay! We try our best to be number one in customer service and price. Please come back again when visiting your family. Thank you!

"Great Stay"
MHaye78, 31 Mai 2024

Windi was great and found us a great room at a wonderful price. The room was clean and perfect for the two us. We were able to walk to dinner one even and breakfast the other. Perfect location and close to everything. Peaceful stay except for the guy upstairs stomping around at midnight.

Owner Response, 31 Mai 2024

Dear MHaye78: Thank you for your review. We hope to see you again soon!

"Great stay"
l0rivaj, 13 Mai 2024

Great stay. Good location. Quiet. Close to stores and restuarants. Convenient. Pool. Staffs very nice.

Owner Response, 13 Mai 2024

Dear IOrivaj: Thank you for your awesome review. We hope you will see us again!

"Good hotel but rooms too noisy"
Filip55, 15 Février 2024

This is a good hotel, but the freeway noise in the rooms is too much. The single pane windows do not help make it acceptable. The room was clean and comfortable. The breakfast was reasonable and served in a comfortable room.

Owner Response, 15 Février 2024

Dear Flip55: I do apologize that you found the freeway to be noisy. Unfortunately all of the hotels in Auburn are right off the freeway. The hotels on the other side of I-80 also have the railroad noise to deal with. I am happy that you found our hotel to be clean and comfortable. Maybe next visit we can put you in a different location on the property. We thank you for your feedback.

"M.Miramontes"
Miramontes0529, 01 Février 2024

Great hotel overall, food and stores near by city has a home town feel and this hotel fit right in, great staff clean rooms and housekeeper do a great job! All staff were pleasant to speak with and help with any questions I had, great complimentary breakfast and pool looked so clean and nice, would recommend this hotel any day!

Owner Response, 01 Février 2024

Dear M.Miramontes: We here at the B W Golden Key would like to thank you for your kind review. Please come back and visit us again next time you are in Auburn CA.

"Clean & Comfortable"
Brenda B, 22 Novembre 2023

Good location just east of Auburn. Easy on/off I-80. Friendly staff. Comfortable bed. Microwave and small refrigerator in room. Better-than-usual continental breakfast. Would stay here again next time we're in the area.

Owner Response, 22 Novembre 2023

Dear Brenda B: We look forward to your next visit and are so pleased that you enjoyed your stay with us recently. The Auburn area has a lot to offer and our hotel has a great location for hiking and other outdoor activities. Again, we thank you for your kind review.

"Great stay with very responsive staff"
Serge Z, 13 Novembre 2023

This is definitely an older but very well maintained Best Western. We've seen every side of this chain, from sketchy to brand new and we were very comfortable here. The housekeeping staff does a great job…our room was spotless. The heat/air conditioning is newer and was very quiet but did a great job. Breakfast room was clean and well stocked. We'd definitely stay here again when we're in Auburn.

Owner Response, 13 Novembre 2023

Dear Serge Z: We are so happy that you enjoyed your stay with us here at the B W Golden Key. Please come back and see us again the next time you are in Auburn CA.

"I did not get a good night's sleep due to noise above our room."
steve h, 30 Octobre 2023

There is no carpet in the rooms, just hard surface faux wood. If you're on the first floor you can hear every footstep and piece of luggage rolled across the floor above. It will keep you from going to sleep and will wake you up prematurely. Otherwise, it was clean and satisfactory. I would not stay there again because I did not get a good night's sleep.

Owner Response, 30 Octobre 2023

Dear G35550Fsteveh: We are sorry to hear that you did not get a good night sleep. I see that we were sold out that day otherwise we would have moved you to another room. Our upper floor rooms would be an alternative for those needing a quiet room. We do strive to be clean and have a great staff. I hope you will consider staying with us again when you are in the Auburn area.

"Truly pet friendly"
Jennifer R, 20 Octobre 2023

Spotless clean large quiet room with a grassy area for the dog. Great jacuzzi. All the amenities in the room. We usually stay at Marriott properties but they now charge a ridiculous $150 per night for a pet. This hotel had a very reasonable $15 and there was no evidence any pet had ever been in the room. Marriott just lost a Titanium Elite customer.

Owner Response, 20 Octobre 2023

Dear Jennifer R: Please come back and see us again with your Pup! I see your from NZ a great place with the friendliest people ever. We hope you enjoyed your trip to California.

"Comfortable hotel"
tan822, 06 Septembre 2023

Comfortable hotel. Passing through town, stopped for one night and enjoyed the pool and hot tub. Room was large and check out at noon is a treat. Walking distance to a popular breakfast restaurant and a market.

Owner Response, 06 Septembre 2023

Dear tan822: We thank you for your awesome review. We do hope that you will stay with us again.

"Great Location"
richardtorres57, 21 Août 2023

Great location, nice pool, breakfast included but limited, internet was nonfunctional, over all it was a friendly place to stay with an excellent staff, centrally located in the Auburn community and need local restaurants and shopping.

Owner Response, 21 Août 2023

Dear richardtorres57: We thank you for your review and look forward to your return.

"Lovely Stay"
Gaétane C, 02 Août 2023

I was pleasantly impressed with these accommodations. The room had everything I needed, super clean and, best of all, the bed was so comfortable. Lots of pressure for an invigorating shower! The grounds are very well kept which makes it a pleasure to just walk around. The smiling staff is extremely helpful and anticipatory of one's needs. Coffee is really good and always available. Cozy breakfast room. Raley's grocery store and restaurants within walking distance. This will be my go place to stay each time I visit Auburn and the Sacramento area!

Owner Response, 02 Août 2023

Dear Gaetane C: We thank you for your awesome review and look forward to your next visit. Thank you!

"Excellent stay"
ashley10732023, 29 Juillet 2023

Windy at the front desk did outstanding work. Breakfast area was spotless, opened on time, and had plenty of choices. The excellent housekeeping staff kept the room spotless. The outdoor pool was well-maintained.

Owner Response, 29 Juillet 2023

Dear ashley10732023: We are pleased to hear that Windy was Outstanding. Our breakfast and housekeeping staff are always striving to be the best in Auburn CA. Thank you for noticing that our pool is well-maintained which is due to our Maintenance Engineer. Please come back next time you are in our area.

"Worth the reservation and stop."
stevedD6690JP, 16 Juillet 2023

The room is clean, the water is hot (sometimes to hot actually), the room cleaning is great, the check in was easy and quick, and the free breakfast is simple and easy. Not a grand fair but simple and free and easy. I reserved a King size bed and was very comfy. The bed had four pillows, plenty of lights in the room, desk and sitting chair for comfy sitting. The have a laundry room and ice machine. The hotel is worth the price and stop over. They even have a nice walking area garden to hang out besides the pool…

Owner Response, 16 Juillet 2023

Dear stevedD6690JP: We are so pleased that you enjoyed your stay with us. Please come back and see us again soon!

"Wonderful stay w_ my pets"
judieboots, 07 Juillet 2023

It's my yearly 4th of July vacation for my dog's fireworks. Freak them out and so I need a wonderful accommodations for my pets. And I wanted the pool for me in the daytime and a hot breakfast for me And it's perfect, perfect for animal lovers that one at any time of the year, but especially fourth of july when you want to get away from the fireworks

Owner Response, 07 Juillet 2023

Dear judieboots: We thank you and your dogs for staying with us. We are pet friendly and had a lot of vacationing dogs during this 4th of July holiday. We hope that you can have more vacations to spend with us.

"Office staff needs to learn from their Maintenance and cleaning staff. Ofc staff not proffesional."
oceansoul1965, 06 Juillet 2023

Stayed in this hotels as they allow dogs. It was going to be over 100 degrees for several days and I do not have a/c. So I decided to stay in a hotel with a/c. I originally made a reservation for two nights but decided the 2nd day to extend for a third night. I called down to the ofc and Missy said someone was on the computer so she couldn't check the price. I was on hold for five + minutes still with no price. It was taking far to long so I asked for Missy to call my cell and leave a message. I couldn't believe Missy didn't know how much rooms where, isn't that her job. You want to always be prepared for your guests. So I was stating in the same room. At 1pm the next day the Manager, Cindy Essley came knocking at my door, I just got out of the shower. I answered the door and the Manager said I needed to go to the ofc to sign in again. No one from the ofc told me that I needed to sign in again and I spoke to two different gals in the ofc. So I said I would come up as soon as possible. I wanted to take my dogs out 1st. As I was heading back to the room from taking the dog out my key wouldn't work, apparently I was locked out with my dogs in 103 degree weather and the only way to get to the ofc is through an asphalt parking lot. I carried one dog and ran with both of them to the ofc. I was so upset that this happened, my poor dogs paws, way to hot (120 degrees) to be walking or running on to the office. I walk in and say I cant believe you locked me out, Cindy Essley, Manager said well you didn't check in for the third day, and I repeat I never was told I needed to the day prior. I said I cant believe I had to run to the ofc with my dogs being locked out and Cindy said well then you don't bring your dogs to the hotel. At that point I was livid, no way did I want to stay another night. I thought I was a guest at this hotel, not sure what kind of people there are used to but I was in Management for 35 yrs and would of never treated my customers in this way. I strongly suggest a lot more training. I will give a shot out to the lady who works evenings. She was always helpful and cared about the property as I noticed her walking around making sure everything was in order. She knows what she is doing.

Owner Response, 06 Juillet 2023

Our hotel policy implements a noon check out time after this time keys will deactivate for safety and security reasons. Guests would need to check out by noon and then can re- check in on their new reservation. We are a pet friendly hotel and would not tell guests to leave their dogs at home.

"Pet/ People perfect hotel"
rick_yano, 06 Juillet 2023

This hotel located right off of highway offers a clean getaway for you and your pet. Even though it is right off of the highway, road noise is negligible. If you aren't interested in seeing all that Auburn has to offer, you can lie by the pool, sit in hot tub, or sit on grassy area shaded by trees. You can walk south of the hotel 1/2 block and find a strip mall with a Raleys, and numerous restaurants. If you walk north of the hotel 1/2 block, Awful Annie's is a must try breakfast/lunch restaurant. Walk another 1/2 block and Ikeda's is an excellent fruit stand/ hamburger diner. The complimentary breakfast offered by the hotel is plentiful…make sure you get there early because it closes at 10:00am.

Owner Response, 06 Juillet 2023

Dear rick_yano: We are so pleased to hear that you enjoyed your stay with us. We hope you have a great summer and look forward to seeing you again.

"Wholesome stay at the Best Western"
seattlecaroline, 05 Juillet 2023

We enjoyed the one night at the Auburn Best Western: the staff were very friendly and helpful, the swimming pool was great to have given 100 degree days, and the location was perfect: close to a super market, downtown Aubrun, nearby restaurants and recreation, and close to the freeway. Check out is 12pm, which we also found helpful. Good breakfast to boot! The price is right....

Owner Response, 05 Juillet 2023

Dear seattlecaroline: We are delighted to hear that you had a wholesome stay with us. Please come back and see us again!

"Clean, Comfortable, Quiet"
FrontDeskMan, 30 Janvier 2023

This is a great place to stay for visitors to the Auburn area, or those who need to rest while on their way to other destinations. It's conveniently located near stores, restaurants, gas stations, and the freeway. The rooms are clean and comfortable. The staff is friendly.

Owner Response, 30 Janvier 2023

Dear FrontDeskMan: We thank you for your awesome review. Please come back and stay with us again.

"Convenient, Comfortable, Clean --- and Great Water Pressure!"
Penandra P, 14 Novembre 2022

My room was clean and comfortable. The bed was very comfortable --- I seldom sleep well in a hotel, and this was not the case at the Golden Key -- so comfortable. Perhaps the best part of my stay was the water pressure in the shower! While it may be an odd thing to comment on, other travelers know that this is not always the case. Very pleasantly surprised.

Owner Response, 14 Novembre 2022

Dear Penandra P: We are so pleasantly pleased that you found our Hotel to be Convenient , Comfortable and Clean. Please come and see us again the next time you are in Auburn CA. Thank you!

"Great value!"
Dana H, 09 Novembre 2022

Ive stayed in 5 star resorts and this is obviously not 5 stars. I was pleasantly surprised at the cleanliness and comfortability of the room. The bed was plenty comfortable for me too. The breakfast was continental which is ok by me. The grounds were obviously well kept.

Owner Response, 09 Novembre 2022

Dear Dana H: We here at the Best Western Golden Key are delighted to hear that you were pleasantly surprised. Our top notch staff strives to provide the best in customer service and cleanliness. Thank you and Safe Travels!

"Clean and Comfy"
Odyssey55777130577, 13 Octobre 2022

Stayed here 4 nights while visiting family in the area. The staff was friendly, the room was clean, bed was comfortable and breakfast was fine. Everything seemed to be well maintained and, although we didn't use it, the pool looked inviting. Would definitely stay here again.

Owner Response, 13 Octobre 2022

Dear Odyssey55777130577: We here at the Best Western Golden Key thank you for your review. Please come back and stay with us the next time you are in Auburn, CA.

"ALWAYS A GOOD EXPERIENCE"
taffstar123, 06 Octobre 2022

I've stayed at this Best Western several times and it never fails to meet my expectations. Clean room, very friendly/helpful staff and always a good breakfast! It's a good please to stay if you want to go to Truckee / Tahoe.....it's cheaper than if you stay in or closer to these areas. Fits my budget and my expectations.

Owner Response, 06 Octobre 2022

Dear Taffstar 123: We are so happy that you are having a good experience with our hotel here at the Golden Key. We look forward to seeing you again soon. Thank you!

"Clean room, nice front desk, close to everything "
tattedwdimples, 15 Septembre 2022

Hotel is off freeway, next to tons of shopping and food. Pretty close to downtown too. Front desk was really nice, friendly banter, blond with short hair, absolutely great at her job, fast check in. Room was large, clean, fridge in room, comfy bed, and you can't beat the rate, very affordable. I'll definitely be back in the future!

Owner Response, 15 Septembre 2022

Dear tatttedwdimples: It was really awesome to read this review. The Golden Key staff really appreciates that you took the time to give our humble hotel a positive review. Thank you!

"GOLDEN COUNTRY FAIR"
871gilbertw, 14 Septembre 2022

Windy, Cindy, Martha and Jeff thanks for the wonderful experience. In spite of wildfire evacuations from neighboring towns and smoke-filled air, my stress level evaporated whenever I returned back to my hotel room. Breakfast was wonderful, and the staff was very pleasant. Will advise others to stay at Best Western Golden Key.

Owner Response, 14 Septembre 2022

Dear 871gilbertw: We here at the Golden Key thank you for your review. We really enjoyed having you stay with us and hope that your will come next year. It was great getting to know you. Stay safe!

"Nice room and great service"
gretchenbarry, 11 Septembre 2022

We booked here because of a mandatory evacuation due to a wildfire. It was so stressful but the staff was incredibly caring. The room was fabulous, clean, and quiet. The breakfast was always ready earlier than promised and coffee was hot. We will definitely recommend this hotel to friends and family.

Owner Response, 11 Septembre 2022

Dear gretchenbarry: We thank you for your positive review. We hope that all is well the remainder of 2022.

"Best hotel in the area"
jmed2022, 29 Août 2022

Great price for a clean, nice hotel. Front desk staff were friendly and knowledgeable. I love the location, as its close to great restaurants. Pool area was clean. Breakfast was one of the best ive seen at a Best Western.

Owner Response, 29 Août 2022

Dear jmed2022: We are so delighted that you found our hotel and staff to be helpful and accommodating. Please come back and see us next time you are in Auburn, CA.

"Easy Off Easy On. Good location"
mcronin1991, 29 Août 2022

Standard BW. Easy off, easy on freeway. Located next to local iconic restaurant. Friendly, helpful staff. Accommodated our request for early check-in. Located near other stores if items needed. Good location for our needs.

Owner Response, 29 Août 2022

Dear mcronin1991: We were delighted to have you stay with us and we do hope to see you again.

"Pleasant stay"
patsyc592022, 25 Août 2022

While traveling across country this was a very pleasant stay. The room and bed were comfortable and the breakfast selection was very good and the breakfast room was very nice. All of the staff were friendly and pleasant.

Owner Response, 25 Août 2022

Dear patsyc592022: We thank you for your review and hope to see you again soon!

"Great stay in Auburn"
danamalia1972, 16 Juillet 2022

We loved this hotel! Location was great, room was large, comfortable and clean. The breakfast was great. We loved the pool and hot tub, but I wish the hours were expanded a bit (closing at 9 pm in the summer was too early.) We would definitely stay here again! Front desk staff were very friendly and helpful, too!!

Owner Response, 16 Juillet 2022

Dear danamalia1972: We love you too!! 1972 was a great year. We look forward to your next visit.

"Comfort and Care"
Trail783970, 16 Juillet 2022

Best Western has provided me with an upgrade experience. The shower was lux in safety and provided all of the necessities without a frustrating moment: loved the high and low soap dish, tiled shower, curved shower curtain, two safety grab bars placed for good use, high shower head and the water felt very nice, ample towels, clear and color coded hot and cold water handle. It's the little details that made a really nice shower experience. Thank you.

Owner Response, 16 Juillet 2022

Dear Trail783970: Best Western takes pride in their bathroom design and I am glad you noticed. We do look forward to seeing you again.

"A Great Stay!"
shaneliz2, 15 Juillet 2022

Clean and updated rooms. Well-maintained pool and generous breakfast. Friendly and professional staff. Loved having two sinks in the dressing area. We will definitely stay here again if we return to the area.

Owner Response, 15 Juillet 2022

Dear shaneliz2: We thank you for your kind review and hope to see you again soon!

"Favorite Best Western!"
Linda E, 14 Juin 2022

Love this Auburn hotel!! Always clean rooms and great showers. The rooms are comfortable, and love the TV options to watch our favorite shows. Everyone goes out of their way to make your stay wonderful. Breakfast is great and the coffee is really good! . AND the price of the rooms is very affordable!! NO complaints!

Owner Response, 14 Juin 2022

Dear Linda E: We thank you from the bottom of our hearts and hope to see you again. Soon!

"Clean and friendly staff."
Susan C, 30 Mai 2022

This hotel was clean and the staff eager to welcome and help out any way they could. It has a free breakfast. The breakfast was ok, not great. But I came to sleep after a wedding. I recommend this hotel.

Owner Response, 30 Mai 2022

Dear Susan C: Thank you for staying with us and we do hope to see you again.

"Eds review"
Ed T, 29 Mai 2022

I Travel all over for work and stay in 6 different BWs regularly. this is by far my favorite. The rooms are clean and the staff is friendly and efficient. They do all the extra little things that make your stay pleasant.

Owner Response, 29 Mai 2022

Hi Ed T: We love this review and look forward to more successful stays!

"great short stay"
Skamom, 23 Mai 2022

We were attending a wedding nearby and needed an overnight stay. We were so glad we chose this hotel. Very nice staff-checked us in a bit early-lovely breakfast- room was very clean and comfortable. Have no complaints at all.

Owner Response, 23 Mai 2022

Dear Skamom: We thank you for your awesome review and hope to see you again when you are in Auburn, CA.

"Very nice staymn"
Kevinm1A, 16 Mai 2022

We stayed at Best Western Auburn and really enjoyed it. We checked prices and the Holiday Inn Express wanted $258 on a Sunday. We stayed here for $125 and truthfully it was ever bit as good! The room had laminate flooring, fridge,micro,very well maintained and clean. All the ammenities are new and updated. I feel these other properties like HIE, Marriot, are ripping people off. We paid $230 at Courtyard a couple nights ago in Roseville and did not even get a continental breakfast! Never again. A few people complain about road noise here, but we didn't see a problem. Nice staff, free cookies, water when you check in. I deffinately recommend!

Owner Response, 16 Mai 2022

Thank you for your review. We hope to see you again on your next visit .

"Clean Room, good value"
MH_BikeGuy, 08 Mai 2022

Stayed one night to attend a local event. The room was clean. I liked that it had laminate flooring instead of carpeting. You are near a highway so you do get road noise. Staff was friendly. Didn't try breakfast.

"Don't stay here."
Janessa M, 05 Mai 2022

For the price I guess I just expected more. The lady at the front desk was on her phone didn't even look up to help us both at check in and check out. I had to stay something. Floors were dirty, whole in walls, we had two guys follow us out of the breakfast area back to our room and we immediately got in our car they tried to open the door of a couple rooms and then we're looking into car windows. I was terribly disappointed in every aspect of our trip. It's not worth the price at all.

Owner Response, 05 Mai 2022

Dear Janessa M: We are sorry that you had a difficulties during your stay. We do thank you for bringing the issues to our attention and we will have our managers investigate. Our staff member at the front desk did call our manager on duty to check for any trespassers that may have been on property. Again, I do apologize for the inconvenience you experienced.

"Older but very well-maintained gem"
stephj495, 02 Mai 2022

Good value in a central location for foothill exploration or family visits. Very clean updated and refreshed rooms. Pool, hot tub, small park for a picnic or barbecue. Staff are efficient and a pleasure to deal with. When we visited many other guests appeared to be contract workers who left early and were back and settled by the time we returned from dinner. Almost like having the place to ourselves! Only suggestion for improvement would be to somehow minimize freeway noise to better enjoy the small park. Freeway noise not a problem inside.

Owner Response, 02 Mai 2022

Dear stephj495: We thank you for your review. Please come back and see us again, soon.

"A Well-Run Establishment"
victoriankleins, 11 Avril 2022

Very clean, very comfortable, and staff is always efficient and friendly. An added bonus...lovely plantings of shrubs, perennials, and other flowers. So attractive... one feels this place is cared for lovingly.

Owner Response, 11 Avril 2022

Dear victoriankleins: We thank you from the bottom of our hearts for your kind review. We do hope to see you again, soon.

"Best Western is the Best"
Debbie H, 23 Mars 2022

The Front Desk staff is friendly, polite and offers water to take to your room. The breakfast room is clean, orderly and offers a wide variety of food. The rooms are fresh, clean and beds are so comfortable.

Owner Response, 23 Mars 2022

Dear Debbie H: We thank you so much for your awesome review. All of us at the Best Western Golden Key, are happy to hear that we made your experience with us memorable and pleasant. We look forward to seeing you again !

"Very Clean and Nice Staff"
gkassie, 15 Mars 2022

The room felt super clean and the staff was very helpful from the moment we walked in to check in. Free cookies and water were given to us as soon as we walked in. Breakfast was great so many options and was not crowded very quiet.

Owner Response, 15 Mars 2022

Dear gkassie: We thank you for your kind review and look forward to seeing you again in the near future.

"Dirty Carpets"
Mark J, 21 Février 2022

The pictures on the web site are not accurate. I received a upstairs room with nasty carpets they are playing a bait and switch. Some rooms do have the nicer floors but I'm not sure what the percentage is. The bed was less than desirable. Bring on the canned response about how I'm sorry that our hotel did not meet your expectations and please give us another try and we'll try and meet your expectations. BLAH BLAH BLAH. Just put up the accurate pictures and be honest with how your hotel looks!

Owner Response, 21 Février 2022

Dear Mark J: We do apologize that you did not have a flooring room at check in. We are working hard with the change over. I am sorry that you were not offed to switch rooms at check in. Our bed mattress's in all our rooms have been recently updated. Please let us know that you would like a flooring room so that we can do our best to accommodate your request. Again, I do apologize for the inconvenience. We thank you for staying with us and hope to see you again.

"Best Hotel in Auburn with Consistent Value, Comfort, Cleanliness and Caring Staff"
Cosmopolitan74385, 23 Janvier 2022

This is our home away from home when visiting family in the area. Its perfect location on the way up to or down from the mountains to the San Francisco Bay Area is enhanced by nearby gas stations and walking access to restaurants, groceries, and coffee shops. Perfect for early bird travelers because the breakfast room is typically open before dawn and lasts for several hours with both hot and cold selections, often with a personal touch like fresh grapes or cut fruit. Well-lighted for safety, easy parking, and internet access. Right off I-80 but quiet because it is set back from the frontage road. We especially like the refrigerator/microwave amenities and comfortable bed - also the well cared-for pool and hot tub. Especially nice is that staff are welcoming and always available to help. Great place to stay!

Owner Response, 23 Janvier 2022

Dear Cosmopolitan74385: We thank you for your kind review and look forward to seeing you again.

"I Prefer A Motel With Hot Water for a Shower"
susanmK4092UQ, 13 Janvier 2022

We cannot understand why this motel is ranked so highly in Trip Advisor. We stayed in a ground floor room on 12/22/21. It was gross to be barefoot on the carpet because it was so old and filthy. There was one working ice machine at the far end of the property. It is on a busy road next to the busy highway, and so there is no peace and quiet. I had to take a shower in the morning with NO HOT WATER! Case closed. The staff was nice.

Owner Response, 13 Janvier 2022

Dear susanmK4092UQ: We do apologize for the difficulties during your stay. Our hot water heater was temporarily out on the morning of 12/23/21 and it was repaired that morning. We had a high occupancy that week due to storms and power outages. Again, we do apologize for the inconvenience and all issues will be addressed with our housekeeping/front desk managers. We hope you have a great 2022.

"Great Spot for Overnight Stay"
gma_h2os, 07 Janvier 2022

Traveling to my daughter's for Christmas I needed to break my trip with an overnight stay after crossing Donner Summit during a snow storm. Golden Key was the perfect drop off spot. I travel with my miniature schnauzer. I stay at Best Western's because they welcome both of us. This stay was no different. And they have a grassy area where I was able to walk her and not have to encourage her to do her business on gravel, an area with weeds, the edge of the pavement or worry about the landscaping. There's close access to restaurant/places to eat and fuel to get back on the road. If you are staying for several days for site seeing this may not be the best place for you as you will have noise from I-80. Gold Key is on my places to stay when traveling in the future.

Owner Response, 07 Janvier 2022

Dear gma_h2os: We so dearly thank you for your review and hope to see you again.

"Convenient with a great continental breakfast"
2RetiredFolks, 27 Décembre 2021

Bed was comfortable and shower was quite large. Quiet rooms with up close parking for lower floor rooms. Friendly front office staff. Easy access to the interstate and local roads leading to the downtown area.

Owner Response, 27 Décembre 2021

Dear 2RetiredFolks: We wish you the best for the new year approaching and hope to see you again in 2022. Thank you!

"Best Hotel for the $$"
BWLover2021, 20 Décembre 2021

I have always had a great experience here (we started during 2020 here). Always clean and the staff are all wonderful. Always feel at home! From extra coffee to extra blankets, there is not much else we needed. The fact that our dog can come and travel is the best! Cost less to have him with us than to pay for pet sitting, would recommend to anyone!!

Owner Response, 20 Décembre 2021

Dear BWLover2021: We are so pleased that you enjoyed your stay with us and hope to see you in 2022. Happy Holidays!!

"Very good"
sfbayarea650, 06 Décembre 2021

THis is a very good hotel. I should say it looks more like a motel than hotel. It is not as nice as the other Best Western I have been to...Doors are facing outside, so the it is a bit noisy as people can walk past your door. Cannot leave window shades open, due to lack of privacy. Room is decent, but a bit dated. However, great breakfast, both hot and cold. The best part is breakfast opens early and for someone who has to rush to the seminar early in the morning, the breakfast hours are great. Staff is awesome especially Serena! Auburn is a small city, so the hotel selections are limited.

Owner Response, 06 Décembre 2021

Dear sfbatarea650: We thank you for your review. Please consider staying with us the next time you are in Auburn, CA. Happy Holidays

"good place to stay in Auburn"
LandAndSea77, 27 Novembre 2021

This is the second time we have stayed at this place and were pleased once again. The room was clean and comfortable though I now have a preference for floors that are vinyl not carpet because of cleanliness. But this one seemed ok. The shower and bed we're good. Lots of counter space in the bath sink area. Good TV. The staff was very friendly and helpful. The breakfast had good eat in and eat out options. The dining room was busy so we got food to go. Second floor might be preferable.

Owner Response, 27 Novembre 2021

Dear LandAndSea77: We really do appreciate your review. The Staff looks forward to your next visit. Thank you

"Great hotel with excellent service"
49candacek, 18 Novembre 2021

This is the 4th time we have stayed at this hotel and it gets better every time. We were impressed that they now have solar panels and excellent communication about not having the laundry done so often. Rooms always clean and furniture in decent repair. Loved, loved loved that the shower water comes on hot so there is no waste in running until it gets cold. Appreciated the efforts to be kinder to the environment. Also walking distance to the shopping center to easily pick up groceries/coffee, etc.

Owner Response, 18 Novembre 2021

Dear 49candacek: Thank you for your awesome review. Our staff is anxiously awaiting your next return. Thank you

"Nice hotel but street noise was loud."
sandireg, 15 Novembre 2021

Great location! Near so many great places to eat and a small market. The pool and Spa looked nice, though we didn't use either one. Rooms were clean. Comfy bed and good thermostat. Only drawback was the street noise was pretty loud at times.

Owner Response, 15 Novembre 2021

Dear sandireg: We are so pleased that you stayed with us here at the Best Western Golden Key, We do apologize that there was street noise. Most hotels in Auburn, CA are right off the freeway. Maybe next time you stay we can give you a different room location. Thank you again.

"Always My First Choice To Stay In Auburn!!!"
TwinBridges1982, 13 Novembre 2021

Since first staying at the Best Western Golden Key, Auburn in 1998, this wonderful hotel has always provided outstanding customer service. Hotel Staff is efficient, compassionate and always takes the time to listen to their customers and provide the best service available. Rooms are always very clean with high quality linens, efficient heating and air system, excellent lighting, well maintained furniture; refrigerator, microwave, coffee maker and supplies, easy to access internet service, and prompt response from front desk, maintenance and housekeeping when needed. Adequate, safe parking is always available. The complimentary breakfast is outstanding with a wide variety of selections to accommodate hotel guests. Front Desk Staff are always friendly and efficient at check in, check out and in answering questions. Rates are very fair. This hotel is conveniently located off I-80 so a great place to stay for local business or personal trips as well as for travelers needing to stay overnight while on a longer trip. I truly look forward to my next stay in February 2022 and highly recommend the Best Western Golden Key, Auburn and their amazing Staff without reservation! Since the Covid Pandemic, Cindy, Hotel Manager and her Staff have gone above and beyond in implementing safety protocols to protect their guests from potential exposure. Carole. B., a long time, happy hotel guest

Owner Response, 13 Novembre 2021

Thank you Carole. You are deeply appreciated when ever you visit.

"Garbage place with Rude front desk"
yevginiyap, 10 Novembre 2021

Do Not Go Here! Rude front desk girl Serina refused to let me leave and refund me after i called her right the way when we checked in to complain that this room smells like smoke. They had no other room. We had small child and no way we can stay there. She had no empathy, was giving me attitude, raised her voice at me, didnt want to give me her name. Unacceptable behavior! I am BW employee and feel ashamed that these kind of people work in this industry. I can't believe it has so many good reviews! Nasty garbage. This place is like motel 6 for twice the price. Outdated furniture, dirty old carpet, room smelled like smoke, paper thin walls. If i could give this place 0 i would.

Owner Response, 10 Novembre 2021

Dear yevginiyap: We here at the BW Golden Key apologize for all the inconvenience you experienced. Management will be conducting a full investigation into this incident with the housekeeping and front desk staff. I am sorry that I was not immediately contacted so that this would not have escalated into such a negative outcome. Again, I do apologize and we will rectify this issue. Thank you

"traveling threw"
Roam48210645418, 04 Novembre 2021

This is an older place but very clean and comfortable rooms. There is a good selection of breakfast items. The front staff are pleasant and helpful. There are some good places to eat near by. Nice walking area.

Owner Response, 04 Novembre 2021

Dear Roam48210645418: We here at the Best Western Golden Key thank you for your review. We do hope to see you again.

"Comfortable, clean traditional-style motel"
lisavs, 23 Octobre 2021

Excellent value in Auburn. Clean, nicely updated. Like another reviewer, I really missed being able to just run the fan to get the sanitizer smell out of the room. Perhaps its a covid thing, but the rather intense air freshener is irritating to nose and throat, for me anyway. Not just here but in many hotels/motels. Its a plus there are windows that can be opened. Friendly efficient staff. I didn't find traffic noise a problem. One can hear adjoining room sounds a bit, and overhead walking. Didn't mind it.

Owner Response, 23 Octobre 2021

Thank you for your review. We appreciate your business. We do hope to see you again in the future.

"Awesome Stay!"
Catlady0621, 04 Octobre 2021

My husband and I were needing a hotel that could accommodate our 75lb dog and two cats. Best Western was one of the only hotels that had a pet policy that could so we decided on this one in Auburn,CA. I am so glad that we did! The staff was incredibly friendly and the room was clean. The fee breakfast was also very good with a large variety. I am very happy that we stayed here and I will definitely be recommending it to others.

Owner Response, 04 Octobre 2021

We thank you for your awesome review. Please come back again.

"Roaring traffic and no "constant fan" on AC"
Ojaitravelbugs, 27 Août 2021

Our bed was comfortable, the shower was excellent, and the staff was courteous and efficient. I disagree with other reviewers who describe their room as quiet. The hotel is less than 50 yards from I-80 and its heavy truck traffic. There is no sound wall between the traffic and the hotel. When the A/C was running, it drowned the roar of the trucks. When it cycled off, the trucks woke us up. On this trip we stayed in three other hotels with Amana A/C units like the one here. The others all had a "constant fan" setting that provided steady white noise; the one here did not. Our room was halfway back in the building that's perpendicular to the freeway. Two other buildings are parallel to the freeway. The back one may be somewhat shielded by the front one from traffic noise.

Owner Response, 27 Août 2021

We thank you for your review. We do apologize for the inconvenience you experienced during your stay. Thank you for brining this to our attention.

"Quiet Hotel"
PrincessNthePea, 26 Août 2021

We stayed here two nights. It was amazingly quiet. The hotel is old although they have done some updates. It is a typical original motor hotel. The room appeared to be clean. However, we happened to spill some water on the floor, so used some paper towels to wipe it up and the towels were black! Ugh. We then proceeded to wipe down the entire floor with similar results, including the bathroom which obviously should be thoroughly mopped/cleaned after each guest! Serious oversight in housekeeping. I did mention it to the front desk on departure, so hopefully this is something they will address.

Owner Response, 26 Août 2021

We thank you for your review. We do apologize for the issue with the floors. We will go over this issue with our housekeeping staff . Thank you !

"Best in the west for Best Western"
Footprints230294, 06 Août 2021

You're on a work trip and needing to find a place where you can rest well knowing that you and your car are safe, have good concierge services that you can count on, clean interior and a good mattress that you can sleep on, all the while looking out to the methodically trimmed landscape or a clean swimming pool. What more can I ask for?

Owner Response, 06 Août 2021

Dear Footprints230294: We thank you for your highly rated review and hope to see you again when visiting Auburn, CA. Thank you!

"Best In Town!!!!!!!!"
xtiffanymarieex, 27 Juillet 2021

I would like to start by saying Windy, Brad, Lucas and all the housekeepers are exceptional workers and people!!! They make our stay here very comfortable and make us feel like family! Auburn CA best western is literally the best in town!!!! Thank you all so much for all the help with my family and I!!! The rooms are always clean and smell fresh... Comfy beds.. Wonderful water pressure and hot water!! Yummy breakfast choices including making your own waffles. Amazing staff and the pool is an amazing place to cool off!!! The AC pumps cold, very quiet on the inside regardless of the freeway being so close you don't hear it in your room. All I have to say is COME HERE if you love clean rooms and wonderful staff!!!

Owner Response, 27 Juillet 2021

We thank you for your review and hope that we continue providing the best service possible.

"Front office check in staff GREAT"
Ar92109, 26 Juillet 2021

Windy at the front desk is so easy-going, kind and patient. I was very impressed with the room...much nicer than a comfort inn...a little smaller...but bathroom and floors were modern/ updated and didn't smell like that hotel room smell.

Owner Response, 26 Juillet 2021

Dear Ar92109: We thank you for your review and hope to see you again. Thank you!

"The Best Place to Stay on I-80 Auburn and Travelling S.F. Bay Area to Reno"
TwinBridges1982, 26 Juillet 2021

The Best Western Golden Key, Auburn CA is the perfect place to stay while in the Auburn Area or while travelling on the I-80 corridor to and from S.F. Bay Area or Reno direction. Conveniently located off I-80, walking distance to restaurants and stores. Clean, safe rooms, great amenities, wonderful breakfast, genuine concern for guests safety and comfort, ample parking, fair pricing. Easy internet access. Refrigerator and microwave, coffee maker and supplies in room.

Owner Response, 26 Juillet 2021

Thank you for your awesome review. We do hope to see you again.

"Our go-to when in Auburn"
Susanbunny_8, 24 Juillet 2021

This is a fine hotel for what it is. Reasonably priced, clean, well-kept. Not a bad breakfast either. Nice people. We've stayed here several times and never had a problem with noise (as noted in other reviews). Plenty of parking. Walk to Aweful Annie's - this is a great restaurant!

Owner Response, 24 Juillet 2021

Dear Susanbunny_8: Thank you for your amazing review. We do hope to see you again soon.

"Amazing Service"
LariosSteelCompany21, 23 Juillet 2021

The workers have to stay twice a week in hotels. They like the check ins to be smooth and easy due to the tiredness of a hard days work. My boys like to get to a clean and peaceful hotel shower and sleep. They really enjoyed the wifi connection to connect with family when they are on the road.

Owner Response, 23 Juillet 2021

Dear LariosSteel/Company21: We are so pleased to hear that our Motel is providing Amazing Service. Thank you!

"Nice Place and reasonably prices"
GoodCitizen5, 09 Juillet 2021

nice place, easy access to shopping, food and freeway access. I am now using up my 200 characters. I do not like that I have to do have a minimum amount of characters. I am doing you a favor and your now making it more of a unpleasant experience

Owner Response, 09 Juillet 2021

Dear GoodCitizen5: We are so happy to receive such a great review. Please come back and visit us again when you come to Auburn.

"Hidden Gem"
TheCATraveler, 03 Juillet 2021

Pros: Location, Friendly staff, comfortable room, plentiful parking, pool/spa, wonderful nearby cafe (separate business, adjacent to lodge) Cons: Slightly older facility, but well maintained. COVID: take away breakfast

Owner Response, 03 Juillet 2021

Dear TheCATraveler: We here at the Golden Key thank you for your awesome review. Please come back and see us again.

"Like home"
ccbow, 12 Juin 2021

Worth every cent. The admin helped from the minute I arrived and new a lot of the surrounding areas. Rooms were very clean and had very good parking for big rigs and trailers. Pool was outdoor and did not have a heavy chlorine smell and was very clean. Paid a lot of attention to covid precautions and felt safe. Good neighborhood.

Owner Response, 12 Juin 2021

Dear ccbow: We here at the Best Western Golden Key thank you for your kind review. Please come back anytime!

"nice visit"
susanpF6594ZU, 19 Mai 2021

Easy check in and out. Room was very clean. My dogs enjoyed the grassy area right in front of my room. Breakfast list was shortened but tasty. Covid protocols were adhered to. I felt safe as a female traveling on my own with my pets.

Owner Response, 19 Mai 2021

Dear susanpF6594ZU: We do thank you for staying with us. We are glad that the dogs enjoyed our grass area. Hope to see you again!

"Ask for Ian! He is a huge help when staying here."
lauragomezpix, 17 Mai 2021

Ask for Ian! He is a huge help when staying here. I would stay here again if ever went up to Auburn. I was able to get a early check in and a late checkout. Drove from Los Gatos Ca to Auburn with is about 3 hrs drive. Ian at front desk made it easy to check in and easily get into our room to quickly get ready for the wedding we were attending.

Owner Response, 17 Mai 2021

Dear lauragomezpix: We thank you for your kind review. Our team member Ian is the best. We do hope to see you again.

"Best Western Auburn CA"
markh2os, 14 Mai 2021

This was a pleasant motel to spend the night. We were travelling with two small dogs and had a very nice pet room. Love the laminate floors as all hotels should have laminate floors in a pet room. Room was very clean and everything worked. Nice lawn area for the dogs.

Owner Response, 14 Mai 2021

Dear Markh2os: We are happy to hear that you enjoyed your stay with us at the Best Western Golden Key. We hope to see you again the next time you visit the Auburn, CA area.

"clean, neat, and quiet"
Mike M, 08 Mai 2021

an older motel that has been upgraded, extremely neat and clean, grounds were immaculate, above average channel selection, on the old Lincoln Highway, a great place to stay, and next to Awful Annie's!

Owner Response, 08 Mai 2021

Dear Mike M: Thank you for your review. We do hope to see you again.

"A very nice stay"
RosezChicago, 03 Mai 2021

Really enjoyed this hotel. It is the old fashioned kind with 2 floors opening on to the outside but I felt very safe and comfortable. Room was nice, internet worked well and staff was very friendly and helpful. Would definitely stay there again.

Owner Response, 03 Mai 2021

Dear RosezChicago: We so enjoyed having you stay with us here at the B W Golden Key. Please come and visit us again !

"Very Clean and great value"
Thomas H, 26 Avril 2021

Absolutely an excellent place for basic sleep and amenities. Staff very professional and courteous. Located in the heart of Gold Country. Restaurants near by and easy access to main highways.Will return to this hotel.

Owner Response, 26 Avril 2021

Dear Thomas H: We are so happy to hear that you are pleased with our Motel. We do hope to see you again.

"Nice property, friendly staff"
pwillard, 18 Avril 2021

Since the Pandemic, I have found myself staying at Fairfield and Hampton Inn exclusively as rates have come down, esp. for seniors such as myself. In Auburn, I did not have this option, so we selected the Best Western Golden Key. I am no longer used to the motor hotel outside entrance layout, but my daughter actually liked it more. After many many years of this, I guess this is her impression of what a hotel is supposed to be like. The internet worked well here, the rooms were well stocked, and they were quite spacious. It was clean, maybe a bit rustic in terms of decor. The front desk could not have been more friendly and helpful. And the breakfast, for a Covid offering, was fantastic. They had little shopping bags with many items and you could even get a frozen egg and sausage burrito to microwave in your room. If you are in Auburn, this is a great place to stay.

Owner Response, 18 Avril 2021

Thank you for staying with us! We look forward to serving you again in the future:)

"Pleasantly surprised"
Diana G, 04 Avril 2021

The front desk staff was very nice. Check in and check out very very fast. The room was very clean. Nothing was broken and everything worked. The furniture is showing some aging but that's not a deal breaker for me. The wifi stayed connected the whole time, without interference. It was quiet at night and the bed was comfortable.

Owner Response, 04 Avril 2021

Thank you for staying with us! We look forward to serving you again in the future.

"Enjoyed our stay"
loteneh, 20 Février 2021

Considering COVID, the room was very clean and comfortable, the staff was very friendly and helpful, the parking lot is well lit, and the grab-n-go breakfast option was great. We enjoyed our stay at this hotel.

Owner Response, 20 Février 2021

Dear loteneh: We thank you for your kind review. We do hope to see you again when you are in Auburn, CA.

"Ski Trip"
caligals2021, 04 Février 2021

We stayed here for 2 nights. It's everything you would expect from a motel atmosphere. We stayed here because Auburn is an hour away from the ski resort, we were not sure how the weather was going to be. It's way cheaper to stay here than in Tahoe near the ski resorts. Had grab and go breakfast which was fine.. Everyone was nice, they cleaned the rooms every night which was nice. The only reason I gave poor sleep quality is because the people above us were really loud. Get an upstairs room if you don't want to hear people banging around all night.

Owner Response, 04 Février 2021

Dear caligals2021 Thank you for your review. We do hope to see you again.

"Better than expected"
caseybryce9750, 20 Janvier 2021

This is one of the only places I've stayed that the staff was all so helpful and warm and welcoming. The breakfast was actually very nice considering the restrictions from covvid. There was a good variety and they didn't give you the bare minimum like most would expect. Even was offered soda at checkin which was definitely a first. After staying 2 nights we wanted a to rebook and I had some issues with my card but the front desk made some adjustments and took really good care of us. You can tell that taking care of their guests is a priority here

Owner Response, 20 Janvier 2021

Dear caseybryce9750: We thank you for your kind review and hope to see you again. Please keep safe and healthy.

"Pleasant Motel"
Peggy792020, 07 Novembre 2020

Stay at this motel was very pleasant and quiet. Friendly staff and adequate breakfast, since it was take-out only. Problems were fixed in a timely manner. It was a little more than we wanted to spend, but we would stay here again.

Owner Response, 07 Novembre 2020

Dear Peggy792020: We are happy to hear you enjoyed your stay. We hope to see you again.

"great deal, friendly staff, good breakfast"
Ikura, 26 Octobre 2020

The place was clean. Staff was very friendly and helpful. The pool is small and cold but clean. Location is close to stores and food. The complimentary breakfast was a takeout bag, due to covid: choice of breakfast burrito or cereal, fruit, fruit juice, raisins, pastry, yogurt, granola bar. Coffee in the room. One of the better breakfast bags I've had.

Owner Response, 26 Octobre 2020

Dear Ikura: I am sorry that the pool was cold. We would be happy to heat it up for you next time. We are happy that you enjoyed our Grab N Go breakfast.

"Friendly staff / clean room"
schultz2020, 12 Août 2020

This is a good stop; many restaurants and a grocery store within walking distance and many are very good. Rooms are clean and comfortable and the staff is excellent. I was visiting Rocklin and though it was a little drive, well worth it. Air is great, much better than the valley/

Owner Response, 12 Août 2020

Dear schultz2020: We thank you for your awesome review.

"Nice Hotel stop during travel"
Mokichino, 20 Juillet 2020

Basic hotel, they had the pool open with restrictions for COVID, but it was nice to cool off on a hot day. Ikeda's is within walking distance for lunch or dinner. Plus there are other dinning options nearby.

Owner Response, 20 Juillet 2020

Dear Mokichino: We thank you for your awesome review. Please come back and stay with us again.

"Great motel with outstanding breakfast/lunch dinning right next door..."
Bergy2020, 29 Juin 2020

Best Western Golden Key was bar none the best place to stay for our Auburn trip. Room was immaculate, cool in the 102 degrees heat, with an outstanding restaurant "Awful Annie's" next door for breakfast or lunch. The pool had just reopened that morning so my wife was in heaven. Staff was great and we will absolutely be staying there again...

Owner Response, 29 Juin 2020

Thank you for the amazing review and giving us your feedback! We value your experience with us and are so very happy you enjoyed your time here in Auburn. We look forward to serving you again in the future:)

"Wonderful room and staff, always welcoming!"
Cindy W, 23 Février 2020

We are repeat customers, the staff here are friendly and welcoming. They go above and beyond to make your stay relaxing and enjoyable. We enjoy the breakfast, good protein sources available. We have gotten many good recommendation on places to eat and sites to see. We will be back again!

Owner Response, 23 Février 2020

I am so pleased you had such a wonderful stay and visit here in Auburn. We appreciate you taking the time to tell us about your experience. We look forward to your next stay:)

"Great place to stay!"
j0lene55, 17 Février 2020

I do not complete many of these ratings but find that reading them is helpful when looking for a place to stay. I think it is well worth my time to rate this hotel. It was AWESOME! I called when making the reservation because we have a dog - at first they had no dog rooms available but worked with us and got us in. The room was plenty large, very comfy bed, plenty of pillows and blankets, very clean, well maintained, and met all our needs. Hot tub felt amazing and they gave us extra towels for getting out. Great location, easy to find and plenty of free parking. Staff was amazing - helpful, friendly, and probably the best we have seen. Breakfast was more than continental - hot items included sausage/bacon, waffles, scrambled eggs, and biscuits and gravy, plus they had cereal, fruit, oatmeal, yogurt, sweet rolls, bagels, hard boiled eggs, and more. Also had a variety of juices, milk, coffee, and tea choices. Plenty for all! Overall a perfect 5 out of 5 stars for our stay!

Owner Response, 17 Février 2020

Thank you so very much for taking the time to share your experience with us. Our goal and mission is to provide a clean, welcoming and accommodating time shared with us. Giving your feedback about your stay let's us know how we are doing in the eyes of our guests. You help us serve and we appreciate your words. Your experience with us means everything and I hope we can continue to serve you in the future:)

"Comfortable, good breakfast"
David_L1959, 31 Janvier 2020

Comfortable and good breakfast with lots of options. Bed comfort is good and much better than the slightly cheaper motels nearby. Auburn motels right off Highway 80 seem to cost a bit more than equivalent motels further off the main travel routes, and I've decided that this place is the best value for my money.

Owner Response, 31 Janvier 2020

Thank you for the 5 star rating! We appreciate your feedback and letting us know about your experience with us. We look forward to serving you again in the future.

"Great price"
Jet65709953429, 19 Janvier 2020

Hotel was nice for the price. Nothing fancy but comfy beds and clean. We stayed one night and it was easy to check in and out. Shower had good pressure and the bed was comfy. Awesome breakfast place right next door called awful Annie's.

Owner Response, 19 Janvier 2020

Thank you for taking the time to tell us about your stay. We value your feedback and experience with us. We look forward to serving you again in the future.

"BW Auburn Golden Key"
Paradise172421, 02 Janvier 2020

A Great Place to stay! I've stayed here a number of times in recent year! Its close to family and friends! Always a great stay, great service and a great location, everything you need is nearby! Thanks all!

Owner Response, 02 Janvier 2020

Thank you for the amazing review and for feedback on your stay. We value your experience with us and hope to serve you lodging needs in the future.

"Good Hotel, Great Staff"
Jane O, 20 Décembre 2019

Even though I prefer hotels with rooms that are enclosed within the hotel itself & not with doors where entry can be gained from the street/parking lot, I have had no problem here. From a safety standpoint the doors & locks are heavy duty & the front desk staff are incredibly prompt at responding to calls. They are also quite helpful & will accommodate requests for an upstairs room and/or one close to the office. I find that the rooms are comfortable & extremely clean. Also, just as in many larger hotels, a breakfast is provided with your stay & includes such items as waffles, sausage, eggs, cereals, fresh fruit, yogurt, breads, muffins, coffee, juice, etc. which is served in a small, but spotless breakfast room. A few times I've observed one employee, Lynette, who is an example of a great staff person. I've observed her in constant motion with food prep & replenishment where she keeps hot foods hot & cold foods cold. She is efficient & always keeping the counters, floors & food area immaculate. She works fast when large crowds of people arrive & responds very nicely to guest requests. I've seen her assist folks with making waffles & operating toasters. Even when guests are grumpy, sloppy or less than at their best she's gracious & respectful (which I find an admirable quality). She is personable, likes her job, and obviously takes it seriously. With clean, comfortable rooms & staff like this, I will select this Best Western over all others!

Owner Response, 20 Décembre 2019

Dear Jane O Thank you for your review. Lynnette will appreciate all your kind compliments. She really does love her job and we are lucky to have her. We do hope to see you again!

"family get away"
David C, 19 Décembre 2019

Spent 3 days for a family get away. Location to activities was perfect. Hotel was clean, and staff was attentive to any requests we had. Have stayed at this particular hotel before and know what to expect.

Owner Response, 19 Décembre 2019

Dear David C: We thank you for your review. Our hotel does strive with customer service and cleanliness. Happy Holidays and we look forward to your return.

"Quick get away with my dog"
chrgers4, 11 Décembre 2019

Very nice older place. Exceptionally clean and taken care of. I stayed in a pet friendly room, no carpet and my dog was very happy there. There is a very large area of grass straight across the parking lot. It's more like a park than a simple dog area. It makes it very easy when traveling with a dog to be able to park right outside your door.

Owner Response, 11 Décembre 2019

Thank you for your feedback and the 5 star rating! We value and appreciate your experience with us and I am so pleased you found our property so accommodating. We look forward to serving you again in the future. Happy Holidays and a Happy New Year:)

"Very Nice Best Western"
goldofmorning, 08 Novembre 2019

My wife and I decided to try out this facility and it well exceeded our expectations. We felt it was better than the one in Roseville and Corte Madera. Such a nice surprise. It was clean, staff were wonderful and the freeway noise was not discernable. You get a free breakfast and the internet is great. There is one caveat.... Because of the electric grid issues in Northern California many, many people staying here are working on the power lines and fire safety issues. So be sure to book early to get a room. We have stayed there twice already and will stay there again soon.

Owner Response, 08 Novembre 2019

Thank you for your feedback. Your experience means everything and by telling us about your stay it helps ensure we can meet and exceed your expectations in the future. We look forward to serving you again.

"Nice, Clean Facility. "
119thomasc, 22 Octobre 2019

Stayed here for 7 nights while visiting friends in Auburn. The hotel was very clean and comfortable. The grounds were nicely maintained. Breakfast was a selection of hot and cold items. We were especially happy that they had gluten free items available for a family member with celiac disease. You just have ask for it. Staff was very friendly and helpful answering questions about activities in the area.

Owner Response, 22 Octobre 2019

Thank you for staying with us and we appreciate your feedback. We look forward to be able to serve you again in the future.

"Great Breakfast"
197scott, 20 Octobre 2019

This was a nice place to stay. The wifi was super fast and the breakfast was great. Also, you get a free drink from the bar during happy hour! This area (Grass Valley and Nevada City) is full of history and has lots of things to see and do. A nice little road trip.

Owner Response, 20 Octobre 2019

Thanks for staying with us! We look forward to serving you again in the future. Not sure about the free drink and happy hour since we do not have a bar or full restaurant, but this is a great place to stay!

"No complaints"
Golangnggo, 13 Octobre 2019

Stayed one night to visit friends in Auburn. Quick check in and out process, friendly front desk clerk and breakfast attendant. Room was spacious and clean. King bed was comfortable. Breakfast was filling with a lot choices.

Owner Response, 13 Octobre 2019

Thank you for staying with us and for your feedback. Our mission is to provide a welcoming clean accommodation equip with all the amenities you will need. We look forward to serving you again in the future.

"Good stop over during Snow storm"
desaria2019, 08 Octobre 2019

Room was clean and spacious, bed great. Plan on staying again this year. Upstairs, safe, close to many shops, restaurants and my trip to Colfax to a party. Great morning breakfast. Clean grounds and well kept area. Pet friendly. Handicapped facility.

Owner Response, 08 Octobre 2019

Thank you for such an amazing review! We are so pleased you enjoyed your stay with us and we look forward to serving you again in the future!

"Best place in the Auburn area"
oldfatcat, 01 Octobre 2019

As always we stay at the Golden Key. Such a nice well run property. Cindy has maintained the quality of staff. Windy is always very helpful and charming. They go out of their way to accommodate us.With rooms we prefer. Even in the high season. Great location too. Restaurants and grocery within walking distance. The grounds are so well maintained one just likes to sit and relax. Highly recommend this property.

Owner Response, 01 Octobre 2019

Thank you for your feedback. Letting us know about your experience helps us better serve you, our guests, in the future. I am so happy you choose to stay with us and will continue to strive to offer a warm welcoming accommodation in the future. Thank you again for taking the time to share with us and we look forward to serving you again in the future.

"Great Night's Sleep"
ML512RFA, 28 Septembre 2019

We worked a festival in town and were quite grateful to have a nice clean place with comfy beds waiting for us nearby! Great shower height & water pressure. Room had fridge & microwave. Not fancy but certainly comfortable! It is our second visit and we'll undoubtedly be back!

Owner Response, 28 Septembre 2019

Thank you for your feedback! We look forward to serving you again in the future.

"Old Road charm and convience"
Guide307411, 21 Septembre 2019

With the open walkways instead of halls we knew this was going to be a dated hotel. We didn,t know that the very well maintained facility and grounds were going to mahe the stay feel like we were fresh in our earlier years. The staff is first rate and very helpful and friendly. The location is great neseled between great dining and less costly food within walking. The pool is fresh looking and framed by pld forest trees. With all of it's charm it is no wonder that you can see several classic cars staying the night as they pass through to another day of adventure on the road.

Owner Response, 21 Septembre 2019

Thank you for the feedback. Your experience means everything to us. We look forward to serving you again in the future!

"Poor breakfast experience"
Jo Ann K, 14 Septembre 2019

Breakfast room was too small for the number of people. People were standing in the lobby eating. Food serving containers were too small so you had to wait 10 min. for food to be replenished. Poor breakfast.

Owner Response, 14 Septembre 2019

On behalf of our entire team we apologize for not meeting and exceeding your expectations. When we are a full house the breakfast room does get quite small. We do offer outdoor seating as well and should have done better making sure our guests knew of this option. Our breakfast attendants work very hard to keep the food hot and replenished. I hope you will give us another chance to serve you again. Thank you for your feedback.

"Pretty good"
fssutton1, 13 Septembre 2019

Older property but well maintained. Room very clean and spacious. Property also very clean. Near the highway but noise isn't an issue. Several restaurants within walking distance if you want to go that route.

Owner Response, 13 Septembre 2019

Thanks for staying with us! We value and appreciate your feedback and your experience means everything. We look forward to serving you again in the future.

"Easy check in, Samantha was a very friendly desk clerk"
DAVID M, 10 Septembre 2019

The room was fine with a king size comfortable bed. We wanted a downstairs room and only a pet friendly room was available. It was very clean and well provisioned. As a matter of fact we are in our room now. The TV, Refrigerator, micro wave, hot water, nearby ice machine are all good. The best thing this place has going for it is the very welcoming attitude of the staff. A rude employee can run off more business than you can bring in by the best ad campaign. Stay here, you won't be sorry.

Owner Response, 10 Septembre 2019

Thank you for your feedback. We value your experience with us, it really means everything. I am so happy that Samantha gave you such wonderful service. She is definitely an amazing and vital piece to our team. We look forward to serving you again in the future.

"Car show trip stay over"
Stu H, 02 Septembre 2019

Had a great time on this trip to Aurburn, Ca, for a car show. We stayed two night and the rooms were clean and staff very friendly. The breakfast was good and lots of choices of different foods. The housecleaning staff did a great job too!

Owner Response, 02 Septembre 2019

Dear Stu H: Thank you for staying at the Golden Key. We hope to see you again soon.

"No workout facilities"
tlsdiver1, 17 Août 2019

It was ok but lack a fitness room to workout or any access to a local gym like other hotels I have stayed in .Other then that it wasacnice place to stay. The staff was great. Had great snacks. Great location

Owner Response, 17 Août 2019

Thank you for staying with us. We value your feedback and experience with us. Since we are not a Best Western Plus or Premiere we do not have a fitness center. We do have a lot of amazing hiking trails in the area and beautiful rivers close by. We hope you would consider staying with us again in the future.

"Best accommodation and location"
aguilar317, 03 Août 2019

Loved this place it's clean and well maintained, and super close to everything, from shopping, restaurant and bars to the freeway so you can make a quick exit, I will be staying here again for sure. Hopefully next time I get pool time

Owner Response, 03 Août 2019

Thank you for the feedback! Your experience means everything to us here and we look forward to serving you again in the future.

"Nice place to stay in Auburn"
MichaleneSW, 29 Juillet 2019

First stay at Golden Key, it was clean and easy access, a nice central spot for seeing Auburn and surrounding area. It is pet friendly and has a nicely kept Breakfast area. The staff is friendly and helpful in many ways.

Owner Response, 29 Juillet 2019

Thank you for the amazing review! We value your experience with us and your feedback. We look forward to serving you again in the future.

"One of the Best"
Trip37144761074, 20 Juillet 2019

This location is one of the best I have stayed at in the BW chain over the years...staff is incredibly welcoming, friendly and helpful, room was clean and spacious, breakfast is a nice variety of available options. Very good bang for the buck!!

Owner Response, 20 Juillet 2019

Thank you for your feedback. Your experience means everything to us and I am so pleased you enjoyed your stay. We look forward to serving you again in the future.

"The best in Auburn"
rhope2000, 12 Juillet 2019

We always stay at Best Western Golden Key when we vacation in the area. The motel is dog-friendly with a huge, shaded lawn area with a couple of picnic tables, too. The rooms are clean and quiet. The breakfast has plenty of offerings, some hot, like waffles, sausage and scrambled eggs, and a variety of fruit, yogurt, and pastries. The staff is very friendly and efficient. The pool and hot tub are are fine, and the rose garden with Italian fountain are very pretty. We've been coming here for the past 10 years or longer, and have always had a pleasant stay. It is conveniently located in the Sierra foothills.

Owner Response, 12 Juillet 2019

Thank you for your feedback. We value your experience with us and strive to deliver a comfortable, enjoyable stay to all of our guests. Thank you for taking the time to tell us about your time spent at our property. We look forward to serving you again in the future.

"Stay in Auburn"
D P, 10 Juillet 2019

Great hotel in historic town. This our third time staying here and the service has been top notch each time. The complimentary breakfast has been high quality each time as well. Convenient to freeway yet quiet!

Owner Response, 10 Juillet 2019

Thank you for your feedback. We value your experience and look forward to serving you again!

"Really nice Best Western!"
gpassuzie, 17 Juin 2019

We've stayed at this Best Western twice, & both times were very happy with the experience. The room is super clean, the beds comfortable with lots of pillows. Happily, they have TCM on the t.v. (along with lots of other channels, but TCM is the best!). Wi-fi works fine. While you can hear the freeway noise if your door is open, you don't hear it once the door is closed. The pool is pristine, & a lovely temperature (around 84 degrees, I think). There is plenty of variety at breakfast & the food is hot & tasty. As a vegetarian, I like that they don't put the sausage IN the scrambled eggs. All of the employees were friendly & helpful & efficient. And it's a short drive to Old Town Auburn, or Raley's or wherever you need to go. Also happily: it's just a short drive to the Knee Deep Brewery -- Yes! Also, the molasses cookies in the office were really good, along with the coffee. We had a really nice stay!

Owner Response, 17 Juin 2019

I am so happy you had such an amazing experience with us here at the Golden Key and in our town as well. We appreciate your feedback and your time here with us. Looking forward to your next visit and an opportunity to serve you again.

"Pleasant, clean motel"
TasteTravels, 15 Juin 2019

The Best Western in Auburn, CA is a very nice motel with friendly, very helpful staff and lots of amenities for a basic motel- water, juice and snacks when you arrive. The room was well appointed for a small motel. And the breakfast place right next door- Awful Annie's- is great!

Owner Response, 15 Juin 2019

Thank you for your feedback. Your experience is everything to us and we look forward to serving you again in the future.

"Exactly Right!"
Jaqi T, 13 Juin 2019

Clean room, caring staff, well-maintained, beautiful landscaping, clearly managed by responsible company with guests' comfort as top priority. Also, perfect location for river rafting vacation. It's a 35 minute drive to Coloma, where dozens of raft companies are based. Or 65 minutes to Truckee for rafting there. Or a short walk across a side street to the rear of Raleys grocery, where many raft co. meet their guests who are doing the challenging Middle Fork raft trip. Plus Auburn itself is historic and has lots of great places to eat, including local favorite, Awful Annie's, right next door, and Ikeda's pies & burgers half a block away. That reminds me -- this Best Western has the BEST guest directory book I've ever seen in any hotel!

"Great stay"
David R, 01 Juin 2019

A very pleasant experience. Lots of workers staying there made absolutely no noise. Everything worked as advertised. Extremely helpful woman at front desk during check-in who gave me paper plates and cutlery for use with my Chinese take-out. Would definitely stay again.

Owner Response, 01 Juin 2019

Dear David R: Thank you for your review. We are happy that our staff was accommodating and that you had a pleasant experience. We hope to see you again.

"Nice people but housekeeping issues"
Keith H, 04 Mai 2019

Staff was great and at first look it seemed like an older but decent facility. However our room smelled really really stale, there was hair in the tub and the faucet leaked all over the counter. You an have the greatest people in the world at the front desk, but if housekeeping and maintenance aren't being thorough then it's a problem. The overall room was clean but when you walk in a room and it smells bad you start looking for every little thing.

Owner Response, 04 Mai 2019

Dear Keith H: I am sorry about the problems you experienced during your stay. We here at the Best Western Golden Key try to insure the best of cleanliness and maintenance for our guest rooms. I will look into how this happened and thank you for bringing this to our attention. We do hope to see you again in the near future.

"Nice hotel for visiting historic gold-mining communities."
turtlelover88, 16 Avril 2019

This hotel was very neat and clean plus had a good variety of breakfast food. Treats and bottled water and juice were available throughout the day and friendly and accommodating staff. I would stay here again.

Owner Response, 16 Avril 2019

Thank you for taking the time out to take our survey. Your experience is important to us and we value your feedback. We look forward to your next visit to Auburn and a chance to serve you again.

"Clean and Good Value"
Traveler28434087730, 31 Mars 2019

The room was clean and well appointed. The staff helpful and professional. The only downside is that the hotel is quite close to I80 highway. We were in Auburn for a relaxing, family getaway and it seemed more of a "service" hotel for construction workers. The price reflected the difference in atmosphere and it was therefore very good value. Best Western honored a military discount which was greatly appreciated. The breakfast was great with lots of options and the housekeeping staff keep the rooms and breakfast area very clean. Check in and check out staff were professional and helpful.

Owner Response, 31 Mars 2019

Thank you for your feedback. We value your experience with us and appreciate the feedback. We have had an influx in workers tending to the power lines and fire prevention. We do hope you visit with us again on your next trip in Auburn. We do have an amazing staff here at the Golden Key and we strive to give all of our guests a warm welcoming atmosphere. I am very pleased you were happy with the breakfast. We listen to our guests and have added quite a few items to our menu. We look forward to serving you again in the future.

"Clean and Well Located"
Chelsea42, 30 Mars 2019

Just off the freeway, this Best Western is a good and inexpensive place to stay. Nothing fancy, but clean and quiet. We were surprised how quiet because it's really a big place with three separate buildings occupying the property. A short drive into Auburn.

Owner Response, 30 Mars 2019

Thank you for your feedback. We value your experience with us and I am so pleased you enjoyed your stay. We hope to serve you again in the future.

"Not bad at all!"
Judy H, 14 Mars 2019

It was a little pricey, but we took advantage of using points for one night. People at the front desk were personable and helpful. Good location. The room was comfortable and clean. Overall, it was a nice place to stay.

Owner Response, 14 Mars 2019

I am so happy you enjoyed your time with us and were able to utilize some of your earned points. We value your experience and your feedback. We hope to serve you again in the future.

"Should be the poster child for other Best Western hotels."
ccctadeacon, 11 Mars 2019

. We always attempt to stay here during our numerous trips to Auburn. There is nothing fancy about the rooms but they have all the amenities you need including coffee, microwave and refridge. The hotel is always impeccably clean and well maintained.

Owner Response, 11 Mars 2019

Thank you for your great review! We value your feedback and your experience with us. We look forward to your next stay!

"Extremely Helpful"
Voyage62420281240, 07 Mars 2019

The desk agent was so kind , friendly and helpful with our late night need for a room. She really was so kind , friendly and efficient. She was able to find us a room that would accommodate our dog as well. She helped us out when we were having a rough day. Would definitely recommend this Motel again.

Owner Response, 07 Mars 2019

I am so pleased that our front desk agent was able to accommodate your stay with a smile. We value your experience with us. We hope to be able to serve you in the future and look forward to your next visit.

"Comfortable , and very friendly staff. We stay here frequently!"
CYNTHIA W, 12 Février 2019

We have stayed here multiple times as we visit friends in the area. The staff is always very friendly and helpful. The rooms are quiet. My husband is an early riser, and I didn't even hear him in the shower! We will be back again!

Owner Response, 12 Février 2019

Thank you for the great review! We value your feedback and experience with us. Looking forward to your next visit:)

"Awesome stay and terrific staff"
TrueResponse, 28 Janvier 2019

The rooms are very clean and has everything you would need. The room is spacious enough to easily move around and not feel cramped. The location is awesome and the restaurant next door Awful Annie's is delicious (show them your hotel key and you get a 10% discount..definitely eat there the food is amazing). The breakfast is standard at the hotel yogurt, fruit, juices, oatmeal packets, etc. However, nice if want a quick bite to do a nice morning walk/hike then come back to eat a big breakfast at Annie's. Karen at the front desk is awesome. Her personality is so positive and welcoming she made the stay even better. The only thing is mattresses should be replaced soon but besides that great hotel.

Owner Response, 28 Janvier 2019

Thank you for your great review! We take pride in our amazing staff and our property. Thank you for taking the time to complete our survey and give us feed back to best serve our guests. We look forward to your next stay with us.

"Excellent hotel and location"
R J, 14 Janvier 2019

We've stayed here, from Ohio, on two separate business trips. Great value for the price. Hotel is very nicely decorated with friendly staff. The front office looks like an old den/library. The location is a plus for great restaurants, Awful Annie's next door is delicious breakfast/lunch and Dingus McGee for dinner just a 5 min drive. Also close to Old Town Auburn and downtown Auburn. Highly recommend this hotel. We will be back next time in the area.

Owner Response, 14 Janvier 2019

Thank you for the 5 star rating! We are delighted you enjoyed your stay with us. We look forward to your next stay with us!

"Very comfortable with a nice breakfast choice"
PetuniaCake, 13 Janvier 2019

We stayed here at the last minute. Reception was very welcoming and made several meal recommendations at the nearby shopping center. The room was updated, clean and quiet. The bathroom had plenty of towels and sundries. We utilized the high-speed Wifi and enjoyed many channels on the flatscreen TV. The bed was very comfortable. Breakfast had many choices and was served in an ample size room for guests.

Owner Response, 13 Janvier 2019

Thank you for your great review! We appreciate your feedback and most of all we are so happy you enjoyed your stay with us. We do strive for excellence and value our guests experience. We look forward to your next stay with us.

"Good place to stay in Auburn"
LandAndSea77, 08 Janvier 2019

We were mostly pleased by our stay at the Best Western. The room was updated and clean. The breakfast offered a good variety of items, including yogurt and boiled eggs and waffles. Parking was very convenient, right outside our door. One reason why we chose this place was the availability of self-serve laundry. We wish we had known about the very restrictive hours, 10p-7a. We understand the potential noise problem, but there is just one washer and one dryer, and in a separate first floor room. We got up early and got it done before anyone else got there first. We'd stay there again. The location is very convenient to restaurants and groceries.

Owner Response, 08 Janvier 2019

Thank you for taking the time to give us a 5 star review and share about your stay. We value your time and experience with us and look forward to your future stay. Windy M

"Clean and friendly"
Mick D, 07 Janvier 2019

Stayed here over the new year's weekend. Was impressed by the friendly staff and the clean rooms. Also the morning breakfast is decent. Would stay here again. It is super convenient as it is located just off the interstate.

Owner Response, 07 Janvier 2019

Thank you for your great review and we value your feedback. Our guest experience is of upmost importance and we look forward to serving your traveling needs in the future.

"Another Pleasant Stay"
Kathleen C, 04 Janvier 2019

The Best Western Golden Key is our motel of choice when traveling between Southern and Far Northern California. We have stayed there several times over the past few years. The motel and it's rooms are always clean and comfortable, and the employees are extremely friendly and pleasant, and they always make us feel welcome. Those who stay there are usually older couples, younger couples with children, and constructions workers who leave early so it is usually quiet by early evening. It is probably our most favorite of Best Western motels that we have stayed at.

Owner Response, 04 Janvier 2019

Thank you for taking the time out of your day to share your experience with us. We value your feedback and your choice in staying with us. We look forward to your next stay in Auburn and we are committed to keep our high standard of guest care and experience.

"Auburn Best western"
Kathleen K, 28 Décembre 2018

The room was clean, and it was worth the value. The room was right off the parking lot, so you can park close to your room. The parking lot didn't have room for trailers to turn around, so for some people it was a tight fit.

Owner Response, 28 Décembre 2018

I'm pleased to know you had an excellent stay. Our Housekeeping Department takes the cleanliness of our guest rooms seriously. I will let them know you appreciated their hard work. We keep our prices competitive and I'm glad you found our property to be a good value. We have an area for large vehicles and trailers. I'm sorry to hear that some other guests were not parking in this area. We hope to see you again next time you are in Auburn, CA!

"Very basic accommodations"
joetennis619, 23 Décembre 2018

This place is about as basic as you can get. Very Motel 6 like. No plastic cups for water. Cheap foam pillows and thin, rough towels. Stained rug with strong perfume odor. Bed was hard and springy with very little top padding. On the plus side there is a large refrigerator and decent sized microwave. Also, the Front desk staffer was extremely pleasant. Won't be back.

Owner Response, 23 Décembre 2018

Dear joetennis619 We are sorry that you found our hotel to be basic. I am happy that the staffer was pleasant and that our fridge and microwave was a plus. We do hope that you will decide to stay with us again.

"Comfotable bed and pet friendly"
David G, 29 Novembre 2018

What do I want from a hotel - a bed that I can sleep in. I am used to my Tempur-Pedic at home. The bed here was comfortable and I was able to get a good nights sleep.The TV actually had a guide. Many hotels you have to channel surf to see what is on.I had my dog with me (110 pound rottweiler). Staff was very accommodating. Only heard one small dog bark when we went past the room for the morning potty walk.

Owner Response, 29 Novembre 2018

Thank you for your awesome review. Our staff is the best in Auburn, CA and our beds are comfortable. We hope to see you again!

"No reservation"
Deborah P, 13 Novembre 2018

Rolled into this place in the late afternoon, they were very full. We got excellent service and we were lucky enough to get their last room. The room was great, as was the breakfst. The hotel is located next to a small strip mall which was quite handy. Lots of places to eat around the hotel as well.

Owner Response, 13 Novembre 2018

Thank you for the 5 star rating! I'm glad to know that we were able to get you in to our last room. How lucky! I'm pleased to know that you enjoyed everything about your stay. We look forward to seeing you again soon!

"Clean Rooms, Friendly Staff"
956jodiem, 12 Novembre 2018

The room was clean and had everything I might need. No excessive noise and easy access to businesses close by. On check in, Dylan was particularly helpful and very polite. I would stay here again if I was in the area.

Owner Response, 12 Novembre 2018

Thank you for the 5 star rating! I'm thrilled to know that we were able to provide you with a clean room and anything else you needed. Wonderful! I'm happy to know that Dylan was helpful and polite. I will be sure to pass along the kudos. Thank you for recognizing his efforts. We look forward to seeing you again soon!

"Very happy with our stay"
mobdesigns, 01 Novembre 2018

This room is spotless, quiet and very comfortable. Good parking. The young person at reception was lovely and helpful. Just the right balance of economical and well maintained . Good location near restaurants. Continental breakfast included. Ask for quiet room away from freeway. Has a pool and hot tub.

Owner Response, 01 Novembre 2018

Thank you for the 5 star rating! I delighted to know you enjoyed your room and the rest of our property. We have the best Team! Thank you for recognizing their collective efforts. We look forward to seeing you again soon!

"4th Year staying here and will return next year"
razzmoon, 09 Octobre 2018

The staff here is always friendly, also great to see sum of the same staff from prior years. the hotel has a great location to a lot areas we like to visit, Old Town Auburn, Folsom, Rocklin, Nevada City. Food is always close every fast food, and quality restaurants Hotel is clean, pool always nice, and even Barbequed this visit. Great place.

Owner Response, 09 Octobre 2018

Thanks for coming back for a 4th year! We have the best Team and I'm so happy to know they have made a lasting impression on you. See you in 2019!

"2nd visit"
Sharon S, 09 Octobre 2018

Always clean, comfortable with all the basics. Good area. Everything close by. Restaurants, grocery store, etc. very dog friendly with a nice grass area wth picnic tables and grills. Unfortunately, each time We've come, It's rained. but I'm sure will be back. Staff are very nice.

Owner Response, 09 Octobre 2018

Thanks for returning to our property for a 2nd time! I'm glad we have earned your loyalty when staying in Auburn, CA. I hope next stay will be rain free. See you soon!

"Solid Value"
Steven S, 10 Septembre 2018

This Hotel was nothing fancy but was better than I expected. The room was clean and the bed comfortable. It is right next to the freeway, which is great for location but a little noisy. Still it was a good value. I would stay here again with no hesitation.

Owner Response, 10 Septembre 2018

Thank you for the review of your recent stay at our location. I'm glad to know we exceeded your expectations but sorry to hear that you were disturbed by road noise. We look forward to seeing you again!

"Avoid - Freeway Noise"
Gordon F, 08 Septembre 2018

Noisy, right next to Highway 80 with constant big rig noise. Downstairs rooms hear every footstep above from old creaky floors. Didn't honor my reservation request for an upstairs room. Upon arrival wouldn't change due to "all rooms are already assigned. Breakfast was terrible. Only hot food was a reheatable waffle and packaged microwavable breakfast burrito that basically had mush inside and was inedible. Credit though for having bananas. Our sink didn't drain, and made gurgling noises throughout the night. Bathroom windows don't lock. Shower water took about 4 minutes to get hot. Don't know why this place is rated as high as it is. Avoid if you need a good night's sleep, as there are no rooms away from the freeway noise.

Owner Response, 08 Septembre 2018

I'm sorry to hear that you did not enjoy your recent stay with us. We certainly try our best to accommodate our guest's requests. I apologize that we were not able to do this for you. We did not receive a request for an upstairs room until time of your arrival. Unfortunately, all of the upstairs rooms were already checked-in by the time you arrived. We had a lot of crews staying with us who were working on the nearby fire who check-in early. I apologize for the inconvenience.

"Always a pleasant stay."
gshippen, 06 Septembre 2018

We love this hotel. We stay every year on our way home from Burning Man with our small daughter. It is clean and comfortable with friendly staff and nice amenities. We also love that it is walking distance to a few nice restaurants, a grocery store and fast food. Because who wants to get back in the car after a long drive.

Owner Response, 06 Septembre 2018

Thank you for the 5 star rating! I'm so pleased to know that your stays with us have been consistently pleasant. I hope you and your family had a nice adventure. See you again next year!

"Comfy stay"
Rhonda O, 15 Août 2018

This hotel served us well for a funeral in Auburn. Wonderful waffles in morning, clean room and pleasant service all around. Handy first floor and parking for slight handicap. Walking distance to groceries, book store, Halmark and several eating spots. Easy to find off interstate.

Owner Response, 15 Août 2018

Thank you for the 5 star review! I'm sorry to hear you were traveling for a funeral. We hope to see you again under better circumstances.

"Nice place"
Jill19830, 17 Juillet 2018

Rooms were clean and comfy. Pool was very nice as was the patio beside it. Very hot during our visit but our room stayed nice and cool. Breakfast was really very good. We had prepaid for the day following check in but the staff allowed us to change it to another day which was very much appreciated. We will stay here again.

Owner Response, 17 Juillet 2018

Thanks for reviewing your recent stay with us! I'm so happy to know you had such a phenomenal stay. See you again soon!

"Great spot to break up trip to distant destination"
HankaAtlanta, 09 Juillet 2018

We stayed here one night on our way to high sierras. The staff was friendly and accommodating. The breakfast was basic but they did have chobani yogurt and sausage. The room was spotless, the checkin easy and the pool was heated.

Owner Response, 09 Juillet 2018

Thank you for taking the time to review your recent stay with us. I'm glad to hear you had such a wonderful stay. We hope to see you next time you are headed to the mountains!

"Nice visit"
Bertie16, 08 Juillet 2018

Best Western Golden Key Auburn California, sounds a great place to stay,we thought so and so it was, although a bit expensive for the average room.A really lovely receptionist welcomed us in ,booking was made easy by Linda,who gave us her full attention, a great start,a large room was availible,very clean and "fresh" the bathroom facilities were a little strange in the positions, the vanitory units, for normal washing were exposed and could be viewed from the actual room,no problem for us,but if you are shy ? One fault was that one tap,faucet, was faulty,but having twin basins made this a minor problem,the other faucet leaked across the top making towels and flannels wet before use,again a minor issue for us,this was reported as we left..A really great breakfast was on hand served in a well organised way, as a Subway was located just around the corner we decided to purchase one each and eat in the garden/lawn area of the hotel, this,however was spoilt due to other guests allowing their dogs to run free and use the area as a latrine,one dog was allowed to run to us and slaver around our legs,very disrepectful attitude from the owner? It was still an enjoyable stay.Where we slept well and undesturbed,in spite of numerous (friendly) bikers,staying nearby.

Owner Response, 08 Juillet 2018

Thank you for the 5 star review! I'm pleased to know you had a fantastic stay. Linda is amazing. I will pass along your kind words. I apologize that there was a leak from the faucet. I will follow-up with our Maintenance Department to make sure this has been fixed. We hope to see you again soon!

"Watch out!"
Funtravel22222, 04 Juillet 2018

Extraordinarily poor service. Front desk staff initially seems friendly, but if you ask for anything they change their tune. Three people in our party experienced rude behavior from the front desk, and one was treated poorly by the manager. Nice physical plant. Very poor staff. Visit this property at your peril.

Owner Response, 04 Juillet 2018

I'm sorry to hear you did not enjoy your stay. I would like more information so I can pinpoint the root of the problem. What happened specifically? Please email me at [email protected] I look forward to your response.

"Clean, Spacious, Quiet"
Marcie M, 24 Juin 2018

Nice hotel. Clean, spacious room with microwave, refrigerator & TALL shower. Very comfortable bed, plenty of pillows! Close to everything in Auburn with easy freeway access. AC did a fine job keeping the room cool and did so, quietly!

Owner Response, 24 Juin 2018

Thank you for reviewing your recent stay with us. It sounds like we were a great match for your needs. Excellent! We hope you will stay with us the next time you are in Auburn, CA!

"comfortable and quite"
Leaha P, 17 Juin 2018

This hotel was clean, comfortable and pretty quiet for being right off the freeway. The bed was so comfortable! My husband and I stayed for the night so we didn't have to make the long drive home to Carson City. The staff that was there on Saturday around 5pm she was so nice. I was hoping to see her in the morning but it was ok because I was greeted by another very nice staff. The only thing I can say that wasn't good was the wifi didn't work. It was ok because we did have cell service. It was a quick one night trip so it was perfect for us. I want to compliment the cleaning staff for the spotless room! it was immaculate! I always stay at clean hotels. I am really OCD about that and let me say the shower was sparkling and the room smelled clean. We haven't stayed in lots of Best Westerns but the last two have been great. I finally got on the rewards program so will be picking to stay at best western as much as possible. Thanks again for a comfortable nice stay! please, give the cleaning crew at this hotel an extra thank you from the Pompey's!;)

Owner Response, 17 Juin 2018

Thank you for the 5 star review! I'm pleased to know that you and your husband had a wonderful stay with us recently. We are fortunate to have such a wonderful Team! I will be sure to pass along the kudos. We do have a WiFi system that requires a username and password to be able to access. Maybe that's what happened? We hope you will make a return visit!

"Auburn BW"
driams2018, 01 Juin 2018

Staff was extremely helpful, friendly and informative. Easy check in and out. Although the hotel was full during our stay the rooms were very quiet, hot water available on demand, and comfortable beds/pillows. Easy walk to restaurants and grocery store.

Owner Response, 01 Juin 2018

Thank you for the 5 star review! I'm so pleased to hear that you were comfortable and enjoyed your stay. I'm glad our property was quiet despite the fact that we were at capacity. See you again!

"Solo business traveler "
Ammo68, 27 Mai 2018

Seldom do I give hotels 5 Stars but this place really deserved it I have been a Elite status member with BW for 20 years and I am very brand loyal . I made 6 hotel reservations at 6 Different hotels online at Bestwestern.com only to find out the hotels never received my reservation I had confirmation numbers and emails in hand like I always do ( thank god ) so I did not get walked if the property was booked I figured there may be a issue and so I called ahead . The women I spoke to was great , I was not happy at all about what happened The manager gave me a bunch of extra points to make up for my problem Needless to say BW did not do much to help me So if you make reservation online with BW I WOULD CALL THE PROPERTY TO CONFIRM !

Owner Response, 27 Mai 2018

Thank you for the 5 star review! I'm sorry that an error occurred on bestwestern.com. We certainly tried our best to help you with the problem. I posted a ton of bonus points to your Best Western Rewards account. I spoke with several members of our Corporate office. We hope to see you again at our property in the future.

"Good and solid Best Western"
Thomas B, 21 Mai 2018

Good in all ways, except right across frontage road from major freeway, so constant freeway noise even in bedrooms. Pretend it's the ocean. It happened that the local Packard car club met there, so looking at 50+ Packard's from the 1930s-1950s was an added treat.

Owner Response, 21 Mai 2018

I'm glad that you enjoyed your recent stay with us. The Packard Car Club's vehicles were a treat to see! I'm glad you were here during that time. We hope to see you again.

"Happy vacation"
vickiepe, 20 Mai 2018

I have already been telling people how wonderful everything was at this Best Western I stayed for 7 nights on vacation from out of state. All of the staff did a great job, the service was great. The room was very clean and comfortable.

Owner Response, 20 Mai 2018

Thank you for the 5 star review! I'm pleased to know that you enjoyed your recent stay with us. Thank you for telling your friends and family about our property. See you again soon!

"Not our first choice, but it was a comfortable overnight"
Cheryl D, 19 Mai 2018

This property is in 50's or 60's style, with no elevators and exterior entries. They apparently had renovated fairly recently. Breakfast was very basic, with no hot items (except toast). There is a lovely rose garden by the entrance to the property, but otherwise nothing worth noting. The managers and desk clerks were very friendly and helpful.

Owner Response, 19 Mai 2018

Thanks for taking the time to review your recent stay. I'm glad to know you were comfortable. Our motel was built in the 60's but we are constantly working on projects around the property. I'm sorry to hear that you were disappointed with our continental breakfast options. The rose garden is lovely and is full of blooms throughout the summer. Just lovely! We have a wonderful Team. I'm pleased to hear you found them to be friendly and helpful. We hope you will stay with us again the next time you are in Auburn, CA!

"Great Stay"
Robert J, 07 Mai 2018

Great overall experience. It's clean and we love the comforters on the beds and the pillows are extremely comfortable. the staff are all excellent and seem to love their jobs. This hotel meets all of our needs.

Owner Response, 07 Mai 2018

Thank you for the 5 star rating! It's true, we have a wonderful staff! I will pass along your kind words. I'm happy to know you had such a comfortable stay and we hope to see you next time!

"Wonderful, convenient experience!"
Denise H, 07 Mai 2018

Great location right off of Interstate 80. Easy access to Historic Highway 49 winding through Gold Country and old pioneer towns. Close to Starbucks, restaurants and grocery shopping. All the staff was absolutely friendly and accommodating! Thank you for a lovely night's sleep! :))

Owner Response, 07 Mai 2018

Thank you for the 5 star rating! I'm so pleased to read about your wonderful experience with us! See you again!

"Best Western Golden Key"
Cristina B, 30 Avril 2018

A little noisy because it's practically next to the interstate, but centrally located and easily accessible. Rooms appear to have been recently remodeled. Very comfortable bed, spic-and-span, great staff. I'll be in Auburn again next year (for the same work-related reasons), and will definitely stay here again.

Owner Response, 30 Avril 2018

Thank you for the 5 star review! I'm sorry that you were disturbed by traffic noise. We are constantly working on projects to make our property better. Thank you for noticing! I'm glad you were comfortable and I will pass the kudos on to our wonderful Team. I appreciate that you recognized their efforts. See you again next year!

"Better than expected"
Pam K, 22 Avril 2018

Stayed three nights with my doggie. Check-in was painless with smiles. The room was clean with many extras included: coffee, shampoo, soap, wi-fi, TV, etc. The towels were pure white and folded in a special way that made me smile. Very nice grass and patio area for walking my dog with poop bags provided. Breakfast treats are included each morning an excellent selection to choose from. Also, grocery store and restaurants nearby. Hot tub wasn't available during my visit.

Owner Response, 22 Avril 2018

I'm pleased to know that we exceeded your expectations! Our Front Desk Team is great. I will let them know you were glad that check-in was painless with smiles. I will let our Housekeeping Team know that there expert folding made you smile. How sweet! I apologize that the hot tub was out of order during your stay. See you next time you are in Auburn, CA!

"Excellent stop away from large $$$$$ cities!"
hwmapt, 22 Avril 2018

A traditional, comfortable and clean motel, with all modern conveniences, that's well run. Sure beats expensive modern gray and drab hermetically sealed rooms. The area has restaurants and a large grocery store very near. There is some white noise from the highway traffic.

Owner Response, 22 Avril 2018

Thank you for taking the time to rate us. It sounds like you had a wonderful stay! Fantastic! Thanks for the kudos. See you again soon!

"Clean, nice stay"
RedwoodShores305, 14 Avril 2018

We stayed here at the last minute on our way up to Truckee. It was late and we wanted to avoid chain controls so we stayed here for the night. Staff is nice and the room was clean and in good condition. Liked having the dual sinks in the bath area. We booked through Priceline right before we arrived. One thing to keep in mind is that the hotel system does not receive info from Priceline for 15-20 minutes so you may have to wait until they receive the information.

Owner Response, 14 Avril 2018

Thank you for taking the time to review us! I'm pleased to know you were happy with the quality of our Team and the cleanliness of our rooms. We have the dual sinks in all of our rooms with 2 queen sized beds. Unfortunately, when you book thru another company we have to wait until they send us the reservation. You can call us directly to book next time to curb the inconvenience. We hope to see you again!

"Best western golden key Auburn, ca"
luvgrumpy, 03 Avril 2018

Love this hotel. It's easy access on and off the freeway. Hotel staff goes out of their way to accommodate you and the room is always clean. Bed and pillows very comfortable. Overall I look forward to staying there because I know my experience will be great.

Owner Response, 03 Avril 2018

Thank you for the 5 star review! I'm delighted to know that your stays have always been great, our Team has always treated you well and that your room is always clean. I will be sure to share your comments with our Team. Thank you so much for being a returning guest! See you again soon!

"One night stay"
Heidi B, 01 Avril 2018

We found the room to be very clean with comfortable beds. The room wasn't updated and the hotel has exterior doors to the rooms, which always gives me the feeling of dirty carpets. No fault of BW. Staff was extremely helpful, from reserving a room for us at SF airport BW the next night, to housekeeping making sure my Kindle made it home to the east coast! Breakfast was hot and tasty.

Owner Response, 01 Avril 2018

Thank you for taking the time to review your recent stay! I'm glad that you found the rooms to be clean and comfortable. We have a wonderful Team! I'm pleased that they were able to make a reservation for another location and ship your forgotten Kindle back home. We are happy that it reached you safe and sound. We hope to see you again next time you are in Auburn, CA!

"Great hotel"
John L, 21 Mars 2018

I have stayed here many times. Nice employees, comfortable beds and clean. We always stay here when we are in the Sacramento are. Normal Bw breakfast. There are many food locations nearby and Starbucks is fairly close.

Owner Response, 21 Mars 2018

Thank you for the 5 star review! I'm happy to hear you had such an outstanding stay! Thank you for making us your go-to property when staying in the Sacramento area. See you again soon!

"Vacation "
588raye, 26 Février 2018

This hotel is OK the computer chair arm was broke in the room it wasn't cleaned to well some good things staff was very nice the rooms were modern I would stay here again there's restaurants that are very close the beds were very conformable

Owner Response, 26 Février 2018

Thank you for taking the time to review us. I was able to locate the chair. One of the arms was stuck in the upper most position. Thank you for bringing this to our attention. I apologize for any inconvenience. We look forward to seeing you again!

"15+ Years and going strong"
James H, 02 Février 2018

This Motel has always gone the extra mile for my wife and I( even before we were handicapped) and now more than ever ! The Location in Auburn is wonderful, easy in and out from the free-way and all the stores and dinning to suite most needs, ( close). But what really sets them apart is there Management and the staff: Everybody goes the extra mile from the front desk, maids ,pool and grounds people. Everyone smiles and ask if they can help you in any way. In addition, we have always enjoyed a clean room and updated fixtures and hope to keep coming back for many years! Jim & Sandy Hulbert p.s. the pool and pool area is wonderful, all year!!

Owner Response, 02 Février 2018

Thank you for the 5 star review! I knew that you and your wife had been staying with us for a long time but did not realize it has been 15 years! We are grateful that you continue to be our guest. We are fortunate to have such a superb Team. Our people are certainly our greatest asset. I will forward them your kind words. We look forward to seeing you for many years to come!

"Another nice stay"
Kathleen C, 08 Janvier 2018

We have stayed at the Best Western Golden Key Inn in Auburn several times during the past few years. It is a convenient stop between Southern CA and Humboldt County, where we have relatives in both area. The employees at the Golden Key are all extremely friendly and helpful. We like the old west decor and the comfort of the rooms. The breakfast area is clean and kept replenished by their excellent help. The pool is nice in the summer time, and the cookies upon arrival are always welcomed.

Owner Response, 08 Janvier 2018

Thank you for the 5 star review and for being a loyal guest! We appreciate you! We will have some fresh cookies ready for you the next time you stay. See you soon!

"Best Place To Stay in Auburn CA!"
TwinBridges1982, 05 Janvier 2018

The Best Western Golden Key, Auburn CA is the best place to stay in that area. Also great if travelling on I-80 between S.F. Bay Area/Sacramento and Reno/points east. Clean, safe, great amenities, fair pricing, helpful staff who make you feel at home. Conveniently located off I-80. Walking distance to great restaurants.

Owner Response, 05 Janvier 2018

Thank you for the 5 star rating! "Best place to stay in Auburn", what a compliment! Thank you for the great review. See you next time!

"Thanks"
jaycB3238FR, 02 Janvier 2018

We have always been satisfied with our stay at this motel. It is the place we stay whenever we want to stop on our way from Reno to California. We like the comfort of the beds, the cleanliiness and the friendliness whenever we stay. Thanks for always being gracious.

Owner Response, 02 Janvier 2018

Thank you for the 5 star rating! I'm pleased to know that we have continually provided you with excellent stays. We appreciate you returning to our property. See you next time!

"A Good Nights Stay"
K220COcynthiat, 15 Décembre 2017

Stayed at the Best Western to attend the Nevada City Victorian Christmas Faire. It was a restful stay and the faire was delightful. Auburn is a quaint gold country town with lots of cute shops, local restaurants, and a quiet, sleepy environment. Highly recommend it for a visit.

Owner Response, 15 Décembre 2017

Thank you for the 5 star rating! I'm pleased to know you had such a fantastic stay with us! Thank you for the recommendation. We hope to see you again!

"Nice Room"
txhcmtg, 11 Décembre 2017

This is a very reasonable room for the price. The room was very comfortable and very clean. Staff was also very friendly. My only disappointment was the hot tub. On my arrival and check in I was told that the hours for the hot tub were 7p-10p and that they had special towels at the front desk for that purpose. That was great and worked well until I went and got my towels. Its after 7pm and the hot tub had a closed sign on it. I asked the front desk if it was closed or was the sign an error, he explained that he didn't know why, but the hot tub was closed and we couldn't use. I was very disappointed since this was one of the main reasons I chose this location.

Owner Response, 11 Décembre 2017

I am pleased to know you found your room comfortable and clean and our Team to be friendly. We are very lucky to have such a phenomenal Team. I will be sure to pass your comments along to them. However, I do apologize that our hot tub was out of order during your stay. We did unexpectedly have to call a repair person to come fix our jets. I hope you will give us another try.

"Nice, clean and friendly; good breakfast"
0jacquelinej, 06 Décembre 2017

Needed an easy place to stay overnight. Very friendly, clean and updated. The room was nicely done and nice amenities. The hotel is easy to get in and out of and the breakfast is the standard nice selection of yogurts, baked goods, waffles, hard boiled eggs, etc. I like that option when you are on the go.

Owner Response, 06 Décembre 2017

Thank you for the 5 star review! I am pleased to know you enjoyed your room, our amenities, our phenomenal Team and the breakfast options. We hope to see you again!

"Nice stay at Best Western Golden Key, Auburn CA"
Mark S, 01 Décembre 2017

Have stayed at this hotel several times in the past 15-20 years, and it has been a consistently pleasant experience. Cleanliness was top-notch, staff was uniformly pleasant, breakfast was good. Best Western hotels continue to perform well over all for us overall.

Owner Response, 01 Décembre 2017

Thank you for the fantastic review! I am delighted to know that you have been returning to our location for 15-20 years. Amazing! We are fortunate to have the best Team in town. We look forward to many more years as your go-to when staying in Auburn, CA!

"nice ending to weekend"
renea155, 27 Novembre 2017

Came for family event. Didn't know what to expect. But was pleasantly surprised. The location was ideal. Having food options close by was a plus. Didn't have to go looking for anything. Everything was close by.

Owner Response, 27 Novembre 2017

Thank you for the 5 star review! I hope you enjoyed your family time. I'm glad to know that we exceeded your expectations. We hope to see you again next time!

"The Best in Auburn and Dog Friendly"
Liz B, 26 Novembre 2017

Traveling with a big dog can be challenging, but Best Western Golden Key makes it easy. Not only are the rooms spacious, clean and comfortable; the property is beautifully maintained with thoughtfully planted trees, roses and a lawn in front . A reasonable pet fee with no weight restriction makes it a no brainer. Pet rooms are grouped together in a specific part of the hotel, so those traveling without pets can take comfort that their stay won't be interrupted by the furry friends of others. Truly the best place to stay in the Auburn area.

Owner Response, 26 Novembre 2017

Thank you so much for the thoughtful review! I am pleased to know that you and your fury friend enjoyed your time with us. We look forward to seeing you again soon!

"The positives far outweigh the negatives"
P6870UQandrewl, 21 Novembre 2017

I give this hotel a grade of "A-". The service was excellent. Given that there are only a handful of hotels to choose from in Auburn, this hotel stands out. They don't have much competition, but they don't use that fact as a selling point. You can tell they put time, energy and thought into the layout, amenities and services they provide. Breakfast was on point. Great selection and plenty of space to dine in. The location is superb and highway accessible. The service was as it should be. We asked for an extra pillow and blanket, and they delivered in a timely manner. Only negatives were they did not make a big deal of the fact that I'm a Gold level member. That's a detail that loyal customers like me want appreciated. Some sort of tangible "thank you" would have been nice. Also, there's a considerable edge between the walkway and entrance to our hotel room...probably 4 to 5 inches. That's a tripping hazard and a potential health risk. If someone falls and gets injured, that's a lawsuit waiting to happen. Other than that, this hotel could easily be an affordable alternative to pricier Tahoe options. Job well done!

Owner Response, 21 Novembre 2017

Thank you for staying with us. We do value our reward members and thank you for choosing Best Westerns for your travel needs. We thank you for being a Gold member. We do offer either a snack or bonus points to add to your account at check -in. The hotel is in the process of installing signage for the step into the rooms. Thank you for your feedback we really do appreciate it. We hope to see you again soon.

"Pleasant Overnight Stay"
travelingal51, 18 Novembre 2017

I arrived for a one-night stay and greeted by a very friendly staff. The property is very convenient to food and other services. I was able to get some laundry done; for which I was very grateful. The room was on the 2nd floor, but close to stairs. I like the little picnic area provide and relief area for pets. I had a breakfast date with friends so I didn't get to experience the Inn's breakfast. However, from a service standpoint I would stay again.

Owner Response, 18 Novembre 2017

Thank you for staying with us.

"feel good overall"
pomingm, 17 Novembre 2017

Best Western Plus is a better option than regular Best Western. I stay in B.W P Brookside on Nov. 17 2017 and B.W. Golden Key on Nov. 16th 2017. I can feel that these two are totally 2 different levels. I can see that Best Western Hotel Golden Key un-changed bed cover and pet smell in room. Best Western Plus is absolutely perfect!!

Owner Response, 17 Novembre 2017

Thank you for your feedback. We hope to see you again.

"Always a pleasure to arrive here"
oldfatcat, 13 Novembre 2017

We stay at this property several times a year while visiting family. Have for several years now. The thing that really strikes a note is how pleasant the whole staff is. And how well the property is maintained.We can see from every visit up-grades are being made. From soothing color palate in the rooms to up-graded TV service. While not always having the morning breakfast we go in and get a cup of coffee and visit with the counter people and the lady that puts out the "vittles". Most have been there for years. That says a bunch.! Cindy the GM does a remarkable job.

Owner Response, 13 Novembre 2017

Thank you for your awesome review. It has made our hearts fill with joy. Hope to see you soon and again, Thank you!

"Comfortable bed!"
V3801BTjoys, 06 Novembre 2017

My husband and l arrived late and left early, and didn't have any requests of the staff, but after the very pleasant and friendly experience with both the check in and check out personnel l have no doubt all of the staff would be as friendly and accommodating. The room was very clean and well appointed. We don't travel often, but we will look for a BW first to stay during our next outing

Owner Response, 06 Novembre 2017

We are happy to hear that you enjoyed your stay with us here at the Best Western Golden Key. We hope to see you again. Thank you!

"Worth the stop"
R J, 05 Novembre 2017

Nice location, right off expressway, close to restaurants. Also, close to downtown historic Auburn. Hotel's outside appearance blends well with the area. Rooms are clean, large and comfortably appointed. Even has a putting green. Big plus they accept dogs and have a nice grass area to walk them.

Owner Response, 05 Novembre 2017

Thank you for your review. We hope to see you again.

"Not a Best Western Plus...but as close as there is"
Lompoc93436, 23 Octobre 2017

The Golden Key is a little treasure in the Gold Country. It is very well maintained, always clean, always friendly staff and as accommodating as they can be. The breakfast is always good warm and on time. The rooms are quiet considering that it is an older motel. The hot tub and pool are always clean and enjoyable, especially in the winter!

Owner Response, 23 Octobre 2017

We here at the Best Western Golden Key thank you for staying with us and your awesome review. We do hope to see you again.

"Excellent stay during fire evacuation"
kennethwI5582TO, 16 Octobre 2017

We were very pleased with the staff at this hotel when we called early in the morning when we were evacuated due to the Lobo fire in Penn Valley. They were able to give us a room with two beds and get us in the room very early. Thanks to all the staff!

Owner Response, 16 Octobre 2017

We here at the Golden Key do hope that everything is back to normal for you and your family. We wish you all the very best . Thank you for choosing our hotel.

"Great Motel With Hotel Attributes"
913randyc, 16 Octobre 2017

I am accustomed to staying at Marriott and hilton hotels, but this establishment was close to our destination venue, so we decided to give it a try. My wife and I are very pleasantly surprised with this location. It was very comfortable and all of the staff that we had contact with went out of their way to ensure our satisfaction and the pleasantness of our stay. We stayed two nights and enjoyed the included hot breakfast that was offered. While it is an older motel it has been obviously well maintained and modernized for the times. I would definitely recommend this location to friends and relatives and would absolutely stay again, should the opportunity arise. Kudos to the management and staff!

Owner Response, 16 Octobre 2017

Thank you for your kind compliments. We do hope to see you again in the near future.

"Nice Stay"
annb195, 12 Octobre 2017

My husband and I always stay at the Best Western in Auburn when we visit our son and his family who live nearby. The staff are always nice/friendly/efficient and the rooms are always clean and comfortable. Breakfast is breakfast but this hotel has a wide variety for all to choose from. Really like the warm cookies, coffee, tea and juice upon arrival!

"Great Staff - Quality Hotel"
Travel_Nanna, 12 Octobre 2017

Just retired from a job that required travel - always stayed at Hiltons. Found Best Western staff, rooms & amenities to be spot-on & signed up for their rewards club! Hardly ever got this kind of service and attitude from Hilton - even though I was a Diamond member. Impressed with BW!

Owner Response, 12 Octobre 2017

Thank you for your awesome review and for joining our Best Western Reward Club!

"Real Value and comfort at a great location"
katedX8506CS, 29 Septembre 2017

Surrounded by food choices and minutes from the historical downtown of Auburn. Could not be more convenient. The staff is excellent and the rooms had better amenities than the Holiday Inn we booked in San Francisco.

Owner Response, 29 Septembre 2017

Thank you for the great review! I'm happy to know you enjoyed your stay with us. It's true, we have the BEST Team in Auburn, CA! Thanks for the kudos about our amenities. We try to provide the best items possible to our guests. So glad to know you approve. See you soon!

"Very good"
Lois N, 28 Septembre 2017

No problems, this was not a luxury hotel. However, it was clean, nice and served our purposes. Worth the price. Would use this hotel again. Had a refrigerator and microwave, which is handy. No bugs and not too much noise. Everything worked, the bed was only OK.

Owner Response, 28 Septembre 2017

Thank you for the great review! I'm pleased to know you enjoyed your recent stay with us. We do have a mini fridge and microwave in all of our guest rooms. We have a phenomenal Maintenance Team that work tirelessly to ensure all of our guest rooms are in working order. I am delighted to know that their hard-work allowed for no issues during your stay. See you again soon!

"GREAT PLACE TO STAY!"
Kim H, 28 Septembre 2017

Hotel room was Very Clean, Staff Excellent, great dog park! Easy Parking, Great Location!n! Great selections for breakfast! Found all staff very helpful as willing to be helpful in every need! Looking forward to saying here in the future!

Owner Response, 28 Septembre 2017

Thank you for the 5 star review! I am elated to know our entire Team provided you with an excellent stay. We are lucky to have the best Team in town! I'm glad to know your furry friend enjoyed our grassy area. We look forward to seeing you again soon!

"Great Best Western!"
H5768UMdenisew, 28 Septembre 2017

Love staying at this facility, very clean, room is comfortable, bed and pillows ensure a restful nights sleep. The breakfast is robust and delicious! Shower head nice and tall, great water pressure and temperature too! The staff are the best from housekeeping all the way up! Thanks again for an enjoyable stay!

Owner Response, 28 Septembre 2017

Thank you for the 5 stars and for the incredible review! Our phenomenal Team works hard to give our guests the best possible experience. It makes me happy to know that we have provided you with excellent stays, every time. This is our ultimate goal! We look forward to seeing you again!

"Auburn, Ca stay"
richardfL4911LL, 19 Septembre 2017

Have stayed there at least 5 times. Rooms are always clean. Town is very interesting and fun. Great food and people are friendly. Hotel is pet friendly and they have an excellent pet relief area. We make this hotel our destination stop on our way to the San Francisco Bay Area.

Owner Response, 19 Septembre 2017

Thank you for the wonderful review! I'm happy to know we are your go-to when staying in Auburn, CA. See you and your pet next trip!

"Pleasure trip coming back from Idaho."
darrell f, 19 Septembre 2017

Everything was excellent especially the service from Tyler (check in), Maria (assisting with breakfast)and Karen (check out). It was a refreshing stay and I highly recommend the Best Western Golden Key in Auburn, Ca.

Owner Response, 19 Septembre 2017

Thank you for the 5 star rating! I am pleased to know Tyler, Maria and Karen provided you with an excellent experience. We truly have the best Team in town! I will pass along the kudos. Thank you for the recommendation. We hope to see you again soon!

"Comfortable"
steverJ9627SH, 18 Septembre 2017

Nice clean hotel. lots of good restaurants close by. It is an older hotel but is very clean. It has a nice simple breakfast It also has a pool and spa.Close to old town Auburn and the Gold Country Fairgrounds

Owner Response, 18 Septembre 2017

Thank you for the great review! I'm happy to know you had a comfortable stay with us recently. I hope you had fun at Auburn Fairgrounds. We hope to see you next time!

"Stopping in Auburn"
mnash900, 18 Septembre 2017

Nice place to stop on the way to Tahoe. Clean, lots of plugs, coffee maker etc/. Some road noise. I had commitments so I could not leave from the Bay Area until 9:30PM. I didn't want to drive all the way, so I stopped at the BW Golden Key on the way. It was a good decision.

Owner Response, 18 Septembre 2017

Thank you for the 5 star review! I am delighted to know you had such a wonderful stay with us. We hope to see you again next time you are traveling to the Bay Area.

"a great place to stay!"
U1600VKthomasb, 15 Septembre 2017

Very clean with comfortable beds and a nice continental breakfast for you in the morning. A great location to freeway access also. The staff was very friendly. Definitely go back again. The price was also reasonable for the quality of service.

Owner Response, 15 Septembre 2017

Thank you for the 5 star review! I'm happy to know you were comfortable and enjoyed all of our amenities. We have the best Team in town! I'm glad they took good care of you. We look forward to seeing you again!

"Feel like home when your away."
Wendy T, 12 Septembre 2017

Great place, reasonable price, comfy beds with lots of pillows. Even though it is off a busy street with the interstate near, you don't hear a thing once your door is shut. Staff so friendly, clean grounds, easy parking right up to your room. If your traveling with a pet the make sure you are on the lower level so you don't have to keep going up and down the stairs to take out the dog. Cozy little sitting area, tables, BBQ, walk the dog. Clean pool and spa.

Owner Response, 12 Septembre 2017

Thank you for the 5 star rating! I am delighted to hear that you felt like home. I'm so glad that you enjoyed all of our amenities. See you again soon!

"Best Western Golden Key"
K5769ZKjamesb, 12 Septembre 2017

I am a traveling service technician and spend well over 250 days per year in hotels so I have certain expectations. The Golden Key is one of the best I get to visit. The staff at the front desk welcomes you with a smile, very professional, and well trained. The rooms are clean and comfortable. Beds are comfy and I slept well. The breakfast selection is good and tastes very good.

Owner Response, 12 Septembre 2017

Thank you so much for the praise. One of the best? What a compliment! We definitely have our phenomenal Team to thank for our success. I will pass along your kind words. See you again soon!

"Great hotel"
245pamy, 10 Septembre 2017

Clean, nice, pet-friendly place with nice staff and welcoming atmosphere. The location is convenient to the interstate and is near coffee shops, restaurants, and gas stations. Although the AC is a little noisy, it's comfortable.

Owner Response, 10 Septembre 2017

Thank you for the wonderful rating! I'm pleased to know that you felt comfortable and welcomed at our property. I'm sorry the the AC system was a little noisy. I apologize any inconvenience. We hope to see you again!

"Nice Hotel"
wengers11, 08 Septembre 2017

Overall a pleasant experience here. We were here for a wedding and this seemed the best in the area and was part of the block reserved for the wedding. We really enjoyed the breakfast and pool. Hotel staff was friendly and answered the questions that we had.

Owner Response, 08 Septembre 2017

Thank you for the 5 star review! I'm glad you enjoyed your stay and hope you had fun at the wedding. We have the friendliest Team in town! Thank you for the kudos. We hope to see you next time you are in Auburn, CA!

"Great Hotel"
lorettah511, 06 Septembre 2017

This hotel far exceeds your expectations! What a beautiful, well kept property. You can tell a lot of pride goes into this place. iI wish I travelled to that area more often just so I could stay there.

Owner Response, 06 Septembre 2017

Thank you for the 5 star review! We are fortunate to have such a stellar Team and they are to thank for all of our successes. We all work so hard to make our property the best that it can be. Thank you for the kudos. We certainly appreciate the feedback. Next time you are in town, come see us! We will be here.

"Very Nice Hotel"
728loisl, 05 Septembre 2017

We loved the hotel, we stayed last year at another hotel down the street and would not go back to that hotel. But Best Western was great and the pool was very nice. The hotel overall was a great experience, very comfortable.

Owner Response, 05 Septembre 2017

Thank you for the 5 star review! I am so pleased that you had a fantastic stay with us. I'm sorry that you had a bad experience with one of our competitors. Thank you for giving us a chance to exceed your expectations. Come see us next time you are in the Auburn, CA area!

"Refreshing Change"
DL R, 30 Août 2017

We spent 4 nights in different hotels along our trip and honestly, Best Western was the cleanest and most spacious room we stayed in. The others were small and stuffy and not comfortable at all. We loved the kingsize bed as well, which was so nice as we did not get in until the middle of the night.

Owner Response, 30 Août 2017

Thank you for the 5 star review! I am pleased to know that you were comfortable and appreciated the hard work of our dedicated Team. I will pass along the cleanliness kudos to our Housekeeping and Deep Cleaning Teams. I'm glad you had a great stay. We hope to see you again!

"New Destination"
goldilocksSanJoseCA, 29 Août 2017

We stayed here on our way home from Tahoe. Had not been to Auburn before and we were familiar with Best Western. This motel is very nice. Large guest rooms, comfortable beds, air conditioning! We arrived during an unexpected hot spell and the AC made a huge difference. Will definitely stay there if we are in the area again.

Owner Response, 29 Août 2017

Thank you for the 5 star rating! I'm so happy to know that you thoroughly enjoyed your recent stay with us. We appreciate that we will be your go-to place when staying in the Auburn, CA area. See you next time!

"Comfort deluxe!"
H9568GDkarend, 27 Août 2017

From the moment of check-in with Windy to final check out I'm so happy to have found Best Western Golden Key for my pup Ziva and me. Great customer service & amenities. Feels safe and staff is so courteous and helpful. Free breakfast lived up to high expectations!

Owner Response, 27 Août 2017

Thank you for the 5 star rating! I am thrilled to know that you and Ziva had a phenomenal stay with us. I'm glad to know that everyone treated you well. We have the best Team in Auburn, CA!I will be sure to let them know you were pleased with their hard work. We hope to see you and Ziva again soon!

"Back for Another Stay"
Kathleen C, 24 Août 2017

Over the past 3 years, we have stayed at the Best Western Golden Key Inn in Auburn, and it will remain our motel of choice when in the Auburn area. The employees are very friendly and are willing to help, should there be a necessity. The rooms are good-sized and comfy, and the small refrigerator and microwave, hidden away in the chest of drawers, are a big plus. The pictures of the old gold-mining days are very interesting, as are the pieces of old, authentic furniture in the breakfast area. With the friendliness that exists there, I feel right at home as soon as I walk into the lobby and until I leave. I would highly recommend this motel, with its reasonable rates, cleanliness, pool, and comfort.

Owner Response, 24 Août 2017

Dear Kathleen C: We really do appreciate each of your visits with us at the Best Western Golden Key. Our service promise is to make each and every guest feel satisfied. Please come see us again soon. Thank you!

"Super friendly staff"
Debra L, 24 Août 2017

We really enjoyed our stay here. Not far from shops, dining and recreation areas. The breakfast assortment was really nice. The staff were very friendly and helpful. We enjoyed the pool area as well. We will definitely be back again.

Owner Response, 24 Août 2017

Thank you for the 5 star rating! I am so happy to know that you enjoyed your stay and that our Team treated you well. We appreciate the feedback. We look forward to seeing you again soon!

"Excellent stay!"
RetiredJP, 21 Août 2017

We loved our stay at the Golden Key. Our room was clean, bed was comfortable. Internet worked fine. We had the pool all to ourselves that afternoon. Really appreciate being able to bring my dog along. Looking forward to my next stay!

Owner Response, 21 Août 2017

Thank you for the 5 star review! I'm so happy to know that you loved your recent stay with us. We are looking forward to seeing you again!

"great budget hotel"
Fausto M, 18 Août 2017

My wife and I were on our way to Lake Tahoe and just needed a place to sleep for the night. Of all the motels/hotels I reviewed online, this hotel had the most consistent very good to excellent reviews. I would concur. The main thing was that for a budget hotel, the room was clean and neat and the complimentary breakfast offered healthy options like fruits, juices,yogurt, oatmeal, and other high fiber items.

Owner Response, 18 Août 2017

Thank you for the great review! We definitely work hard to please our guests and maintain our outstanding online reputation. Thank you for concurring. We hope to see you on the next trip to Tahoe!

"Decent stay"
AllStarMP, 14 Août 2017

Good location right off the highway and next to some good food. Front desk staff was helpful and friendly. Bed and pillows were comfortable. Shower was ok (old school shampoo in a pump bottle stuck to the wall). Wifi worked well. Breakfast was ok. Somewhat limited parking, room service did come by at 8:15 AM one morning.

Owner Response, 14 Août 2017

I'm happy to know you had a nice stay with us and found the accommodations to be comfortable. I'm glad that you slept great on the Serta double pillow top mattress and pillows in your room. We hope to see you again!

"Best Choice in Auburn"
Kawanda-Ryan, 14 Août 2017

I hate to let the cat out of the bad but this hotel is the best value in Auburn. Clean, friendly, and an excellent value. The staff makes your stay the best possible. I've stayed here twice and plan to return soon!

"An extremely comfortable stay"
kmgok, 13 Août 2017

We stayed at the Best Western Golden Key while we attended a ukulele festival in Auburn, California. The room was large, very pleasant and very comfortable. Everything worked. Breakfast was included in the price of the room -- that was a pleasant surprise. All the hotel's employees were super-friendly and helpful.

"Just don't upset the staff"
31clairee, 11 Août 2017

Hotel itself was comfortable but the staff were unfriendly and very unprofessional. I have stayed in hotels all over the United States and Europe and have never been spoken to this way. I do believe that it is a "one bad egg" situation as the hotel was very accommodating in other ways until I had to deal with this particular person.

Owner Response, 11 Août 2017

I'm sorry to hear that you had a less than stellar stay with us. I hope we can improve and give better customer service to our guests in the future.

"Golf Trip"
dan99998, 11 Août 2017

Four of us played golf at Darkhorse and the Ridge. We spent the night at this hotel. The rooms were very clean and comfortable. I even went swimming and enjoyed the hotel's hot tub. The hotel location is easy to find. We'll definitely stay here at our next Auburn golf trip. Thanks.

Owner Response, 11 Août 2017

Dear dan99998: We here at the Best Western Golden Key really appreciate your awesome review. Our Staff strives to have the best housekeeping and customer service in town. We hope to see you again during your next Golf Trip. Thank you!

"Clean & Safe"
f_123virginia, 07 Août 2017

Good place to stay! We were in need of staying overnight and it was comfortable & clean. Staff were expedient and the location was convenient. They also had 'To Go' bags for breakfast for anyone that needed to depart early.

Owner Response, 07 Août 2017

Thank you for taking the time to review us. I'm happy to know you had a wonderful stay with us! We started supplying the Grab & Go bags to our guests who depart within an hour prior to the Breakfast Room being opened. I'm glad to know that this was appreciated. Thank you for the feedback. We hope to see you again!

"Nice Place"
H3909OZpaulr, 07 Août 2017

Good, clean and up to date older style motel with room doors that exit directly to the outside (no interior hallway), which I prefer. Convenient location; many places to eat near by within walking distance if you do not want to drive.

Owner Response, 07 Août 2017

Thank you for the 5 star review! I'm happy to know you enjoyed our property. There are many shops and restaurants in close proximity to our location. I hope you had time to check some of them out. We hope to see you next time you are in Auburn, CA!

"Great hotel room and breakfast"
johngY7032CY, 07 Août 2017

I'm rather picky about hotel rooms, but I was quite impressed here. In most hotel rooms, even much higher priced than this one, you walk in to the vague smell of disinfectant, or there's some deferred maintenance, or it is not quite clean, or the layout is strange. None of that here. Clean and perfectly maintained. Also, the breakfast was great. Make-your-own waffles, a great variety of fresh fruit, yogurt, sausages, and more. Saves money and time going out.

Owner Response, 07 Août 2017

Thank you for the 5 star review! I am so happy to hear that we exceeded your expectations! I will make sure to let our Housekeeping and Maintenance Departments know that you were impressed with their hard work. Thank you for the kudos! We hope to see you again!

"COMFORTABLE STAY"
163lucir, 01 Août 2017

We enjoyed our stay. The beds were comfortable, the location convenient, and the staff welcoming and hospitable. We enjoyed the breakfast, especially with some tables/chairs/umbrellas outside. The room was very quiet, especially since there were 2 buildings with up and down stairs. Would stay again.

Owner Response, 01 Août 2017

Thank you for the wonderful review! I'm glad you had the opportunity to eat breakfast al fresco since the weather has been so great. See you next time!

"Good stop between Reno and Sacramento"
Cami S, 27 Juillet 2017

Have stayed here several times. Rooms are clean and comfortable, grounds are very pleasant, good breakfast and friendly staff. Great value and convenient location on the way to or from Sacramento & Bay Area.

Owner Response, 27 Juillet 2017

Thanks for the great review! I'm happy to know you had a wonderful stay. Thank you for being a return guest. We hope to see you again soon!

"Nice Motel"
Retrohippie, 23 Juillet 2017

In the shower was a shampoo/conditioner/soap dispenser, which I suppose was a money saving move by the owners rather than replacing the small single items every day. Not a bad idea, but filling the dispenser with low quality stuff is. At least get your bulk refills at Costco or Walmart, not at the Dollar Store! This was my only complaint. For $89 a night, it was just fine.

Owner Response, 23 Juillet 2017

We installed the shampoo/conditioner pumps in our bathrooms to reduce our carbon footprint. We do still carry the small bottles if that is your preference. They are available by request. I'm sorry to hear that you did not like our shampoo. We provide Olive Branch Botanicals in our shower pumps. We also have Paya bar soap and lotion in our guest rooms.

"Wonderful staff"
CTS, 22 Juillet 2017

The staff at the Golden Key has been exceptional every time we have stayed there. We visit relatives in the Auburn area 2-3 times each year and the Golden Key is always our choice for comfort and value.

Owner Response, 22 Juillet 2017

Thank you so much for the wonderful review! I am glad to know we are your go-to place when staying in Auburn, CA. See you next time!

"No Complaints!"
587janellev, 18 Juillet 2017

I traveled to Auburn for work. I stayed two nights. This hotel was great. Quiet, even though it was nearly sold out. Easy access to freeway and conveniently located near places to eat.The staff was courteous and helpful. Great value for the price!

Owner Response, 18 Juillet 2017

Thank you for the 5 star rating! I am pleased to know you had a fantastic stay with us. We hope to see you again the next time you are in Auburn, CA!

"Excellent Hotel in Auburn"
Ruth5757, 18 Juillet 2017

The Best Western Golden Key is an excellent hotel to stay at in Auburn before setting out to explore the scenery of the nearby beautiful Sierra Nevada mountains. The accommodation and breakfast service was fully acceptable.

Owner Response, 18 Juillet 2017

Thank you for the 5 star review! I am so happy to hear you enjoyed your stay with us! I'm glad you had time to explore Sierra Mountains. So beautiful! Have a great Summer. We hope to see you again!

"Great place to stay"
Lisa M, 17 Juillet 2017

Clean nice rooms with fridge and micro. Even though the hotel is close to road it's quiet in your room and the air conditioner kept it nice and cool. The staff was welcoming and knowledge and the breakfast room was clean and replenished constantly. Would stay here over and over.

Owner Response, 17 Juillet 2017

Thank you for the kudos! I am so pleased that you will "stay here over and over". We hope to see you soon!

"Comfortable and exceptionally clean"
kostyalevin, 15 Juillet 2017

We stayed at the Best Western in Auburn for a family visit in July 2017. The room was spacious and the bed quite comfortable. What was most pleasant, however, was how incredibly clean the room was. The sheets were crisp and had a pleasant scent. The bathroom was spotless. The furniture was a bit dated, but that did not bother us one bit. The toiletries provided were also of a good quality. There was also breakfast provided, which was adequate. This hotel proves that you don't need much to provide great accommodation, just excel in little details like providing clean rooms. I will definitely return at this hotel should we return to Auburn.

Owner Response, 15 Juillet 2017

Thank you for the 5 star rating! I am so pleased to hear that your room was spotless and your sheets were crisp. We are so lucky to have a phenomenal Housekeeping Team. I will make sure to let them know how pleased you were with their hard work and dedication to give our guests the cleanest rooms possible. We are delighted to know you will be our guest again in the future! See you then!

"Pre-moving visit"
donellap2017, 14 Juillet 2017

It was our first time traveling with pets and everything went well. We were all very comfortable and enjoyed our stay. We needed a pet-friendly place to stay so that our own home could be pet free during the real estate Open House week-end and related chaos. This was the best way to do it - a mini-vacation!

Owner Response, 14 Juillet 2017

Thank you for the 5 star review! I am so pleased to know you and your fur baby enjoyed your recent stay with us. I wish you luck on selling your home and hope you get multiple offers!

"Best Place to Stay in Auburn"
Janet H, 09 Juillet 2017

The Best Western Golden Key is the best place to stay in Auburn. It's clean, has a pool, a heated pool (summer only), air-conditioning, mini golf area, free breakfast, two- or one-bed hotel rooms, free snacks available when you arrive at the hotel, free internet, rose gardens, a television, and friendly staff. Best Western Golden Key is a great place to stay whether you're there to stay for a night as a traveler or for a weekend as a tourist. Some of the rooms have a "no pets" and "no smoking" policy. There is almost always plenty of parking at the hotel, even when the hotel is full during the night.

Owner Response, 09 Juillet 2017

Wow! You really summed our property well. Thank you for saying we are the best hotel in Auburn, Ca! It really means a lot to our Team. We all work very hard to ensure our guests have the best possible stay. I am so happy that we were able to do this for you. I will pass your comments on to our fantastic Team to let them know their hard work is appreciated. We look forward to seeing you again soon!

"Tight space on a hill, but very clean"
Brenna H, 09 Juillet 2017

Staff very helpful, and rooms very clean. My main issue was their air conditioning policy. In order to turn on the air, you have to plug your room key in it. This is to keep you from running the air when you are not in the room. I got an extra key so I wouldn't have to put up with this crazy setup, but the coldest the air would get was around 72. I did not sleep at all. In the morning, I beet feet to Idaho without looking back.

Owner Response, 09 Juillet 2017

We do use GreenStar system in all of our guestrooms. The system temperature controls all rooms to ensure the rooms will be a comfortable temperature when rooms are unoccupied. This makes sure that our guests will not be going into a room that is blazing hot in the Summer or chilly in Winter. Inserting a room key in the light switch near entry door allows for the system to be controlled by our guests. Our system is set up to go no lower than 68 degrees Fahrenheit. AC units cannot effectively cool a space and run the risk of freezing up or damaging the compressor if set too low. This is standard with all AC units. I'm sorry that our system did not meet your needs. I apologize for any lost sleep you experienced.

"Golden key"
shawnw307, 07 Juillet 2017

Great rooms, great service, minutes from every highway we needed on our travels. The beds were comfy, staff professional. Don't let the need for s new outside pant job fool you this was a great place. Pet friendly and quiet

Owner Response, 07 Juillet 2017

Thank you for the 5 star review! I am so happy to hear that our Team took good care of you and that you enjoyed the room. We are always working on projects to make our property better. Currently, we are working on painting our exterior pillars and posts. I'm sorry that this was not yet completed during your stay. We look forward to seeing you next time you are in Auburn, CA!

"Best Western in Auburn California"
robertkN2938DY, 07 Juillet 2017

The room was clean and spacious. The day was very warm and the air conditioner worked perfectly. The room was quiet especially it being fully booked. The bathrooms and bed was clean. They had 2 suitcase stands which is rare in a hotel room. I appreciate that I was able to use my husbands military discount. I would suggest this hotel to anyone especially families, they have an outdoor pool. They have washing machines that the guest can use. They were next door to a fast food restaurant. I can't say enough nice things about this hotel

Owner Response, 07 Juillet 2017

Thank you so much for the 5 star rating and phenomenal review! I am thrilled to hear you will be recommending our property to family and friends. We have a wonderful Team and we all work hard to ensure our guests have the best stay possible. I will be sure to pass along the kudos. I look forward to seeing you again!

"Quiet!"
panda618, 06 Juillet 2017

I usually stay here when visiting family and my reviews are the same! This time I was struck by how quiet it is--there was no noise disturbing my sleep. The breakfast is good--while I didn't have the waffles, they did smell good. It's clean, reasonably priced, and close to the highway. And now that Awful Annie's is next door--it can't be beat!

Owner Response, 06 Juillet 2017

I'm delighted that you have had consistently great stays with us! Thank you for being a loyal guest. We appreciate you. We are excited to have Awful Annie's next door too! Let them know that you are our guest and they will give you a discount. See you soon!

"2017 Roadtrip"
Marianne J, 29 Juin 2017

We came across this hotel and it was fantastic. Room was spacious, clean and had lots of amenities. The staff was great and very helpful. He recommended a wonderful restaurant within walking distance. I will look for Best Westerns throughout our vacation.

Owner Response, 29 Juin 2017

Dear Marianne J: I am happy to hear that you prefer to stay at Best Western Hotels. Our Golden Key has the best staff in town and we strive to be number one in customer service. Our goal is to provide a memorable experience for Every Guest, Every Time. We do hope to see you again!

"Best Hotel in Auburn CA"
Karen P, 29 Juin 2017

What a find, this is the best hotel in all of Auburn. I have stayed in about all of the hotels in the area and the value for the money can not be beat. Do not bother to look around, just book with these folks today!

Owner Response, 29 Juin 2017

Dear Karen P: We here at the Best Western Golden Key are delighted to hear that we delivered with giving you a great stay. I am glad that you would not book anywhere else when you stay in Auburn, CA. We look forward to seeing you again.

"best of western"
David B, 29 Juin 2017

Great place to stay.Clean and all the ameneties,Good Staff.A little Pricey but you get a great room.Location is a little far from attractions however is located in a good area. restaurants fast food and stores are all close at hand.

Owner Response, 29 Juin 2017

Dear David B: We here at the Best Western Golden Key in Auburn, CA thank you for your review. Our location is conveniently located near many fine dining restaurants and stores. We do hope that you will choose us again next time you visit Auburn, CA. Thank you!

"Staff was very helpful, location was perfect, and the room was very large"
MJBSLC, 26 Juin 2017

We were doing the American River the following day and stayed at the Best Western which is about one block away from the pick-up location. The motel room was very large; we had two queen beds and a roll-away and still had plenty of space. The bathroom was small and the room was simple. It was inexpensive and met our needs for one night. The highlight was defintely the staff. They were so helpful and nice. We had a plug-in cooler and they held on to it the and kept it plugged in the whole day we were on the river. The night clerk, helped me out with printing several documents as well. When we arrived and our roll-away was not in the room, the clerk brought us one without any delay. Thank you for making our stay so nice.

Owner Response, 26 Juin 2017

I hope you had fun white water rafting. It was no problem to keep your cooler plugged in while you were on the river. We have the best Team in town! I am so happy to hear that they exceeded your expectations. We hope to see you again!

"Friendliest hotel staff I've ever encountered"
Julia P, 20 Juin 2017

Our stay at Best Western Golden Key in Auburn was wonderful. From Windy making sure I had the extra night I forgot to book, to Jennifer making us feel glad to be there, to Tyler going out of his way to be kind to my son, we could not have asked for a friendlier staff. Everything in the hotel is clean; from the lobby, to the breakfast room, to the room, to the pool. It was a pleasure to relax in the room or on the pool deck in the very warm evening. Bonus: COOKIES WERE DELICIOUS!

Owner Response, 20 Juin 2017

Thank you for the 5 star stay! I am so glad that you had such a wonderful stay with us. I am happy to know that Windy, Tyler and I contributed to such a nice stay for you and your son. We are fortunate to have the best Team in Auburn, Ca! I will let our Housekeeping Team know that you were pleased with their hard work. We hope to see you soon! p.s. Shane is a 5 star kid!

"Clean, friendly and helpful"
kellywO5743YJ, 20 Juin 2017

Cleanest room I have ever stayed in! All staff I encountered was very friendly and helpful!!! All the amenities really saved me: i.e. the full breakfast bar, refrigerator storage in the room, coffee, tea, snacks and even fresh baked cookies throughout the day, the pool, and in-room internet.

Owner Response, 20 Juin 2017

Thank you for the 5 star rating! I am so happy to know that you had a glorious stay. Our Team works very hard to ensure all of our guests have the best stay possible. I will be sure to let them know you were pleased. I'm glad you enjoyed our many amenities and we hope to see you again!

"Best Western Golden Key in Auburn, Ca"
660joyced, 19 Juin 2017

Easy location to find, quick on and off near the highway. Very friendly and congenial staff. Great place for people with dogs. Restaurants very close by. Lovely park with shade trees and picnic area with BBQ.

Owner Response, 19 Juin 2017

Thank you for the 5 star rating! I'm happy to hear you and your furry friend had a great stay. I hope you had the opportunity to check out some of Auburn's local owned restaurants. It's wonderful that you were able to unwind in our shaded picnic area. We hope to see you again!

"Best Western in Auburn, CA"
557pattyo, 19 Juin 2017

This was our first trip traveling with our medium sized dog and this hotel was very accommodating. Clean, nice rooms, place to walk the dog and relax. Very nice people work here. Free breakfast was very good to get us on our way. Restaurants close by and easy access to the freeway. We would definitely stay here again.

Owner Response, 19 Juin 2017

Thank you for the 5 star rating! I am pleased to know that you and your pooch had a relaxing stay with us recently. I'm happy to know that you will be back. See you soon!

"Don't judge a book..."
Elizabeth D, 18 Juin 2017

I was pretty disappointed with the quality of this hotel after booking based on photos. Bare minimum necessities, felt like a motel 6 with AC and Pool. Good location and parking availability. Won't go back.

Owner Response, 18 Juin 2017

I am sorry to hear you were disappointed. We have made some upgrades to our guest rooms. We replaced our bedding, lamps and have refinished and added marble tops to our furniture. I'm sorry that this did not meet your standards. We will soon have a photographer take new photos. I apologize for the inconvenience. I hope that you will give us another chance and stay with us again.

"Great Place to Stay"
Suzanne M, 07 Juin 2017

We have never stayed at this hotel before but would stay again in a heartbeat. The Property was very clean, the rooms and bed were very comfortable and the staff very friendly and helpful. They also had home baked cookies.

Owner Response, 07 Juin 2017

Thank you for the 5 star review! I am delighted to hear that you had a wonderful stay. Mmmm the cookies are delicious! We look forward to seeing you again!

"Good Location/Breakfast Choices Nice"
Choc18Chip, 05 Juin 2017

The staff was quite friendly and the breakfast selections were more than adequate. I partially enjoyed the topping selections for the yogurts and the fresh fruit. Note the shower head did not function property.

Owner Response, 05 Juin 2017

I am pleased to hear that our Team was friendly. We are fortunate to have the best Team in town! I'm glad you enjoyed our breakfast selection. I am sorry that there was an issue with the shower head in your room. If you would like to send me your name or room number I can make sure that this issue has been resolved. [email protected]

"Average stay"
Philup1, 27 Mai 2017

The only real problem for me at this property was the traffic noise, and since the only real reason to stay at a motel is to sleep, this is a problem. We did lose hot water the last morning, but the staff very quickly offered another room for showering. It is conveniently located for several good restaurants within walking distance.

Owner Response, 27 Mai 2017

I am sorry that you were effected by the loss of hot water during your stay. Our Team sprung into action to rectify the issue right away. I am happy that a member of our Team offered you another room to shower in while the issue was being troubleshooted. I see that you were also given a discount for the inconvenience. I apologize for the snafu.

"One of the best motel stays we have ever had"
jaycB3238FR, 25 Mai 2017

Comfortable, Quiet, CLEAN, everything worked well. Very Friendly staff and helpful. We left our cell phone in the room. We were immediately contacted and were able to go back and get it. The room for the breakfast was very clean, food was excellent. Air conditioning was excellent. Bed was comfortable.

Owner Response, 25 Mai 2017

Wow! What a compliment! Thank you for the kudos. We have a wonderful Team and we all work hard to ensure our guests have the best experience possible. I am happy to hear that we were able to do this for you. I'm happy to hear that a member of our Team got a hold of you right away about your found cell phone. We look forward to seeing you again!

"Carr show stay over"
416tirzac, 23 Mai 2017

Our group stayed at the Best Western in Auburn. We had a little outdoor party in the garden area while waiting for our rooms to be ready. We had a blast and enjoyed our stay at Best Western. We are looking forward to our stay again next year.

Owner Response, 23 Mai 2017

I am happy to hear that you were able to enjoy the beautiful weather and hang out in the bbq area. I'm glad you had such a fun trip. I hope the car show went well. We look forward to seeing you again next year!

"Very Clean & Good Price"
sherryc787, 20 Mai 2017

My extended family and I, coming here from Southern California, stayed here for 2 nights. Altogether, we booked 5 rooms. All of us were quite impressed by the friendly & professional employees, the cleanliness of the rooms, and that there were no more bedspreads!!!! :)

Owner Response, 20 Mai 2017

I am happy to hear you and your family all enjoyed their stay with us! We are so lucky to have a phenomenal Team. I hope you had a nice adventure. See you next vacation!

"Clean, decent motel, near I-80"
Charleneki, 18 Mai 2017

We were just passing through, came in at night, bought pizza and beer at a convenience store and kept the beer cold in the minifridge in the room. Room was clean and adequate. Not fancy, but good enough. The breakfast was good; again, nothing stupendous, but adequate. Professional management. If you are going east from the Bay area and it gets late and you need a place, I would recommend this one.

Owner Response, 18 Mai 2017

I'm glad you had a nice stay. Thank you for the recommendation. We hope to see you next trip!

"Tidy and Spacious Room"
Walklightly_12, 17 Mai 2017

Updated spacious room. Solar panels on roof! Attractive landscape with outdoor pool and hot tub! This was a pleasant stop as we continued on the next morning. We think this was one of the best BW we've stayed in over the years.

Owner Response, 17 Mai 2017

Thank you for the 5 star review! Best BW you've stayed in? What a compliment! We got solar panels installed recently. Thank you for the feedback. I'm happy you had an excellent stay. We look forward to seeing you again!

"Your less than average Best Western"
L0upgar0u, 15 Mai 2017

Typical Best Western. I asked for upper level room (2 story exterior entrance motel style). None were available. Rooms were clean but dated. Bed was springy. Room was typically noisy (road noise, upper level noise). Room was a little expensive for value offered. OK if nothing else available.

Owner Response, 15 Mai 2017

I am sorry that we were not able to accommodate your upstairs request. We certainly try to honor all of our guest's requests. I apologize that we were not able to do this for you. I hope you will try us again.

"Great stay!"
241beckyg, 15 Mai 2017

I would highly recommend this hotel. Very clean, comfortable and the staff was excellent. They are pet friendly, which was a bonus. Very close to excellent dining and many local attractions. Would stay here again if we are in the area again.

"Clean, but Needs upgrading"
marymX4818MI, 15 Mai 2017

For the price, this motel is aging and needs to be upgraded. It's fine but nothing special. However, the breakfast is more varied than some; they serve hot food for breakfast as well as the usual. It's convenient to a large grocery store and each room has a fridge and microwave.

"Seems to be a pretty good place."
hatetoflySFbayArea, 10 Mai 2017

Plusses: We had a 1st floor king room. It was very well lit, with lots of electrical outlets and an ample work table. The bed was comfortable enough. A microwave and fridge were hidden in the buffet/dresser. It had two (2!!!!) folding luggage racks, a huge plus!! It was well heated. (This was a unseasonably cold wintery day) The tub/shower had a grab bar, but another would have been nice. No mold in the bathroom. Plenty of flat surfaces for your miscellaneous stuff. Breakfast was better than I'm used to at Best Westerns. There were DIY waffles and small pancakes, with boysenberry syrup in addition to the usual stuff, raisin bread (makes great toast!) and condiments (dried cranberries, slivered almonds, granola) for your instant oatmeal and/or yogurt. One negative was the steep drop down when you left the room. I was afraid of missing the step, but it didn't happen. Another big negative was that there was no coffee or tea after breakfast was over. Apparently I just hit a bad time when the breakfast room was being cleaned up, the door was shut, and there was no one at the front desk to ask. I'll probably stay there again if I'm staying in Auburn. It also seems well situated for a stroll around Old Town.

"Shouldn't have stayed a second time."
RicOlsen, 04 Mai 2017

I stayed here once before by choice, but this time the arrangements were made for me. The room is clean, the bed is comfortable, but...2 things got me this time (#2 is the worst)...1. I am not a coffee drinker and was glad to see they had 2 tea options available. When I woke in the morning I found that both teas were Orange Pekoe (decaf and not). I went to the office and asked for something different, they said they had more options downstairs at breakfast, I told them that defeated the convenience of having a coffee maker in your room, but received no comment and hoped they would correct it the next day as I walked to Starbucks. I left the tea bags out with a note so when the maids came they could change it. The next morning I woke to find the same 2 choices stuffed in the box. Despite my request. On checking out I commented again and they this time told me it was policy to only have one choice in the rooms and they had more choices in at breakfast. I told them that that defeated the convenience of having it in the room and that it would be wiser to have a more generic tea available since not everyone likes Orange. No apology. 2. The heater had a metal grinding noise that went off every hour or so. I as irritating. I didnt sleep the whole night. It was warm the first night and I didnt need it so I couldnt mention it to them. I took a video and showed the manager and they were shocked. I tried to upload it but TA wont take video.

Owner Response, 04 Mai 2017

Dear RicOlsen: I would like to apologize for all the inconvenience you experienced during your stay. We have changed vendors recently and I was not aware that the in room tea was different. I would also prefer a plain black tea like we had before in our rooms. I do thank you for bringing this to my attention. I also apologize that during your second night stay, you were not able to have a good night's sleep. Our maintenance team will investigate the condition of the heater. Please consider staying with us again so that we can have another chance to provide you with superior customer service. Thank you!

"Average hotel"
Don A, 03 Mai 2017

Needed a last minute stay within 30 minutes of a family visit (couldn't get reservations in Grass Valley). Price and location were right. Hotel was dated but comfortable. Room was typical of rooms that opened to an outside balcony. Door was not tight so air, light and noise entered that way. Staff was good. Breakfast was what you would expect. A reasonable selection, but nothing that's going to make you choose this for the food.

Owner Response, 03 Mai 2017

I am glad that you had a comfortable stay with us recently. Thank you for your feedback about the door. I will notify our Maintenance Team. I hope you had a nice time visiting with your family. We hope to see you again!

"Friendly Staff"
ChristinaSchoeni, 01 Mai 2017

noisy location, room nice, even if it was a non-smoking room it had that smoky smell when you walked into the room. Don't leave any food laying around otherwise you will have ants walking all over within seconds, depending on the weather. Breakfast was good, nothing special the usual. Friendly staff

Owner Response, 01 Mai 2017

Thank you for taking time to review us. I am sorry to hear that your room smelled like smoke. We certainly take it seriously if someone smokes in one of our non-smoking rooms. We charge $150.00 for the damage and deep clean everything including the walls, ceiling, carpet, mattress and box springs, HV/AC system, etc before selling to anyone else. In the future, please notify us if you experience any problems. We will do everything in our power to resolve an issue. I apologize for the inconvenience.

"overpriced, very loud noise level"
cfabbott51, 29 Avril 2017

Older motel, room (king bed) small and clean, fixtures and furnishings have been updated. Faces interstate 80, so road noise is very bad, no sound insulation, big gap under door, large party going on in parking lot behind our room. With good ear plugs and fan going constantly throughout night, could mange some sleep. Wouldn't rate as poor if the cost had been lower, but this was not worth $96 a night.

Owner Response, 29 Avril 2017

Thank you for reviewing us. I'm sorry to hear that you had a less than stellar stay with us recently. We are located adjacent to I-80, I apologize that this was not up to your satisfaction. I'm sorry to hear that other guests disturbed you. We are not a party motel and do take the issue of noise very seriously at our property. Please always dial '0' to speak to someone at the Front Desk if you have an issue, no matter where you stay. If we know about an issue we will work hard to gain resolution for our guests. I apologize for any inconvenience and hope you will stay with us again.

"Friendly Staff & Clean Hotel"
625marialuciad, 28 Avril 2017

The rooms open to the exterior, but this does not diminish from being a great place to stay. Everyone on the staff is very friendly. They really maintain the cleanliness of the rooms, lobby, etc. The breakfast has quality items like Chobani yogurt, fresh fruit, etc. The hotel is right off the freeway and with places to get food within walking distance.

Owner Response, 28 Avril 2017

Thank you for the 5 star review! I'm happy to hear that you enjoyed your time at our property. The whole Team works ceaselessly to make our Motel the best quality for our guests. Thank you for the breakfast feedback. We added assorted flavors of Chobani Greek yogurt last year. We hope to see you again soon!

"Not particularly romanic, but decent place to get some sleep."
coastlinevideo, 27 Avril 2017

We were at first dismayed to see how close to the freeway the hotel was, and I was worried about the noise level at night. Thankfully, we were given a room in the part that was furthest away, and since the back window opened onto a quiet little green space, the noise problem was fixed. The room was basic but clean, and the beds comfortable. Breakfast could have had more options, but also ok. Overall - nothing to gush about, and nothing to complain about.

"Exceding Expectations"
michaelcW2631YX, 27 Avril 2017

When our son went to college, we started finding more reasons to travel. The more we went, the more we started gravitating toward BW. Their hotels always seemed to be nicer and their people always were helpful. The Golden Key is a few miles from my Brother-in-laws house and when we stayed in Auburn, theirs was the first hotel we tried and we were not disappointed. They have taken excellent care of us, which includes my handicapped wife and sometimes physically challenged Mother-in-law, with excellent service and a friendly demeanor. We have even brought our dogs and they loved it, too.

"Another Great Stay"
Kathleen C, 21 Avril 2017

The Best Western Golden Key Inn is our choice of motels to spend the night on our trips between the Los Angeles Area and Humboldt County when driving up or down Highway 99. After our first stay there, we realized this would now become our halfway stopping point. Although it is a somewhat further drive when we visit relatives in Rocklin, we find it well worth the extra 15 minutes since the employees are extremely pleasant, courteous, and helpful, and the rooms are nice and clean and roomy.

Owner Response, 21 Avril 2017

Dear Kathleen C: Thank you so much for staying with us here at the Best Western Golden Key instead of a hotel in Rocklin. We really appreciate your patronage and enjoy each of your visits. Our staff really takes pride in their job to deliver such excellent customer service. We look forward to see you next time!

"Holiday "
David S, 19 Avril 2017

This is one of the best places we have stayed at on our road trip. We were welcomed by very friendly staff that couldn't do enough for us. We were offered tea coffee juices and snacks. We checked in and our room was very clean with a very comfortable queen size bed. Lovely shower and had a TV with so many channels. After a great nights sleep we went down for breakfast. There was so much choice. Cereals breads waffles yogurts boiled eggs tea coffee juices and more. Love to stay another night but we must continue our road trip.

Owner Response, 19 Avril 2017

Thank you for the 5 star review! I'm so pleased to hear that you enjoyed everything about your recent stay with us. We are lucky to have such a phenomenal group of people and that they took good care of you. I hope you had a nice adventure. See you next road trip!

"Best Western Golden Key, Auburn"
luvgrumpy, 19 Avril 2017

We stay here repeatedly, it is always clean and the staff is very pleasant and helpful. Always feel welcomed here. Easy access to the freeway, which is a plus, but also can produce some noise. Not enough to be a real problem, but if your a super light sleeper, then maybe it could be a problem.

Owner Response, 19 Avril 2017

Thank you for the 5 star review! We appreciate that you are a regular guest at our location. I am happy to hear that our Team always treats you well and makes you feel welcomed. We are looking forward to see you again!

"Comfortable stay in Auburn"
N1277HGlindat, 18 Avril 2017

Convenient to freeway, very nice staff, comfortable rooms. Check in was easy, 2 great restaurants close by,5 minutes to Old Town Auburn. Traveling with a friend and appreciated that the room had double sinks and was not part of shower.

Owner Response, 18 Avril 2017

We are happy to see that you enjoyed your stay with us! Thank you for the nice review. I'm glad to hear that you appreciated the double sinks in the 2-bedded room. I hope you come back soon and check out our cute town!

"Pleased with our stay"
traveler90, 17 Avril 2017

Appreciated the way the staff was on top of our visit & called us the day before to verify some options. Within walking distance of shopping & restaurants. Perfect location to stop before heading into snow country!

Owner Response, 17 Avril 2017

Thank you for the 5 star review! I am happy to hear that you enjoyed your recent stay with us. We have the best Team in town! I'm glad they called to verify details before your stay. I will let them know you are pleased. See you next trip!

"Loved this place!"
Cindy C, 02 Avril 2017

This is a lovely property with swimming pool and hot tub. The grounds are well maintained, well lighted at night and we were in the back building away from traffics and it was blessedly quite. The rooms are spacious, clean and inviting. The staff is professional, knowledgeable and friendly. This property is close to hiking, gold panning, skiing, museums (the CourtHouse Museum was interesting and the building its self is lovely, and the Bernhardt House was also well restored and worth a look see). An extended Continental breakfast is excluded with your stay. Waffles, cereal, pastries, fruit, juice, milk, coffee, and on the weekends exclude eggs and sausage. We loved this place and will stay again.

Owner Response, 02 Avril 2017

Wow! What an excellent and detailed review! It makes me happy to know that you loved everything about your stay with us. I look forward to seeing you again.

"Excellent facility with warm and friendly staff"
terryn218, 26 Mars 2017

The front desk staff gave us that welcome feeling as soon as we walked into the lobby. After check in they offered us to "help yourselves" to the bowl if mixed Tootsie Roll delights. It made us both smile! Great touch. The outside was clean and tidy. The room was clean and the beds had us both sleeping through the night. Quiet property. Breakfast was well stocked with items for everyone's choosing. The treat was the passion juice!

Owner Response, 26 Mars 2017

I am so happy that you had a wonderful stay with us! We are lucky to have the best Team in town. I am glad to hear they made you feel welcomed and that you enjoyed the treats. I like to mix the passion fruit juice with lemonade...mmm! See you next trip!

"Good value"
williampaulf2017, 26 Mars 2017

Clean, comfortable and very good value. The furnishings were a bit dated, but overall I would recommend this hotel as a very good value. We did not use the breakfast area, as we were meeting family for breakfast, so I can't comment on the quality of the breakfast.

Owner Response, 26 Mars 2017

Thank you for the 5 star review! I am happy to hear you enjoyed your recent stay with us. I hope you had a nice time visiting with family. We hope to see you again!

"Outstanding value"
bethbK4423QO, 20 Mars 2017

I was extremely pleased with the room. We stayed in a standard king room.We usually stay in hotels that have a lobby with elevators because they are nicer with better security and the parking lot isn't right outside your door. This room was very clean, fresh, had nice linens and up to date decor. The vanity is outside the toilet and shower room. My son and his friend slept on the floor, and we sat on the floor to play games. Great value and experience! I would definitely stay there again!

Owner Response, 20 Mars 2017

I am happy that you enjoyed your stay with us! We are constantly working on projects to elevate our property. Thanks for the comments. It sounds like we are moving in the right direction. We do have rollaway beds available. They are $12.00 additional per night. Let us know next time if you need one.

"Auburn Wine Trail"
Julie505_13, 15 Mars 2017

I only book this hotel when I'm in Auburn. It is easy to reach, right off Highway 80 and is central to Old Town Auburn. The staff are always friendly and will do all they can to make sure your stay is great. The breakfast room is clean and has something for everyone for breakfast.

Owner Response, 15 Mars 2017

I am happy to hear that we are your go-to place when staying in Auburn, CA. Did you have the opportunity to visit some of our local wineries during your trip? We have an amazing Team . Thank you for your kind words. We hope to see you soon!

"An unplanned overnight stay."
Janet/George, 28 Novembre 2016

We needed a place to stay since I80 was closed to Reno. Also we had a new adopted dog with us and this hotel was so accommodating and friendly.The manager kept checking on highway conditions and finally we made it to Nevada.

"Clean quiet and comfortable"
hjosephlaform, 28 Novembre 2016

Was not expecting much but everything was great down to the breakfast. The mountain was closed so I had to stay somewhere, happened upon the BW. Will stay again for sure! Clean comfortable and quiet. Got good rest in a comfy bed.

"Auburn, Ca"
richardfL4911LL, 28 Novembre 2016

Good Local... Great town to explore. Had we known about Auburn when we were kids, we probably would have moved there. Very good eating variety. Shopping Old Town was fun along with the Ale House for food. Go to Magee's for dinner.

"Best WEstern Auburn"
luvgrumpy, 26 Novembre 2016

We have stayed here several time, always clean and convenient to freeway. The staff has always been so welcoming and helpful. The breakfast is pretty much standard but nice to be able to get something to start your day.

"Dog Friendly"
WINDER2013, 18 Novembre 2016

Great place to stay while traveling with our dogs. Convenient to many places in Auburn. Easy on and off highway. Will stay here again when in the area. Staff friendly and professional. Parking plentiful.

Owner Response, 18 Novembre 2016

Dear WINDER2013: Thank you for your awesome review. We here at the Best Western Golden Key are easily accessible from the I-80 freeway. Our super friendly staff are both professional and helpful to create a memorable experience to each guest. It's a great place for your four legged companions too. We hope to see you again.

"Sound Asleep in Gold Country"
jof785, 18 Novembre 2016

The Best Western Golden Key is somewhat unassuming, but the staff is extremely professional and helpful and the rooms ar equiet, clean and comfortable. I was afraid it would be noisy due to proximity to the highway, but it was blissfully quiet. Being offered a snack upon arrival and breakfast on departure were nice touches and much appreciated.

Owner Response, 18 Novembre 2016

Dear jof785: Thank you for reviewing our hotel as Quiet, Clean and Comfortable. I am happy to hear that you found our staff to be extremely professional and helpful. We here at the Best Western Golden Key take pride with providing great customer service. We hope to see you again next time you visit Auburn.

"Lousey Mattresses"
Daniel H, 08 Novembre 2016

The beds were very uncomfortable in our room. We spoke with others in our group and all felt the same. They need to install new mattresses before we would consider staying there again. We have stayed and many Best Westerns both in the US and in Ireland and the experience was fabulous. That is why we did hesitate to choose the location in Auburn, CA. We most likely will choose another place to stay next year.

Owner Response, 08 Novembre 2016

Dear Daniel H: I am sorry that you found our rooms to be uncomfortable. We have been making upgrades to our rooms and the mattresses are on the owners list. We thank you for bringing this to our attention because guest concerns are very important to us. We hope to see you again in the near future. Thank you!

"pleasant stay"
Dennis P, 25 Octobre 2016

overall very good. mattress was to soft for my liking and does need new carpet. very good freeway access. close to several places to eat. next to a grocery store. very pet friendly. Front desk person was exceptional. would recommend this motel to anyone needing a place in this area.

Owner Response, 25 Octobre 2016

Dear Dennis P: Thank you for your review. I am happy to hear that you found our staff exceptional. We do love having guest with their four legged friends staying with us. Our park like setting area for the dogs with the doggy station is very accommodating. We do hope to see you again!

"Overall very good accomodation"
William G, 14 Octobre 2016

Modern rooms, nice bed and good CATV; swimming pool if you're into that. Breakfast is so-so, cold cereal, yogurt, fruit, etc. - nothing spectacular but adequeate. Negatives - you will get some traffic noise due to proximity to HWY 80.....probably most quiet rooms would be in the rear building.

Owner Response, 14 Octobre 2016

Dear William G: Thank you for staying with us during your last visit to Auburn, CA. I am glad that you enjoyed our double pillow top beds and cable TV. We are located on the more quiet side of I-80. The other hotel's on the opposite side have freeway and railroad noise. We look forward to seeing you again.

"Clean and Bright"
sandgravity, 12 Octobre 2016

After a long day on the road, this is a good place to stop and get a good night's rest. Easy access from the interstate. We had a room on the second floor and it was very clean and bright. Staff was friendly and helpful. The bed was comfortable, the shower had good pressure and towels were what you might find a higher priced hotel. The lighting in the room was amazing. Very bright! Our only complaint was the low, small toilet. Breakfast was adequate. Breakfast area was very clean. Adequate parking, but spaces are very narrow.

Owner Response, 12 Octobre 2016

Dear sandgravity: We thank you for your review. I am glad to hear that you got a good night's rest. Our double pillow top beds are so comfortable and all the rooms are very clean. The staff is the best in Auburn, CA when it comes to customer service. We hope that you will visit us again.

"Not bad, just older and lacks elevator."
Frequent_RoadTrips, 12 Octobre 2016

Served it's purpose, a good night sleep. There is no elevator. Three buildings, each are two story. Had to sleep at ground level as cannot climb stairs. Room above had kids visiting occupant - unacceptable behavior caused me to call mgr. as the noise went on for over an hour with no sign of an adult to stop it. After advising mgr. the antics did stop and the rest of the evening was quiet.

Owner Response, 12 Octobre 2016

Dear Frequent_RoadTrips: Thank you for your review. I am happy to hear that we were able to accommodate you on the ground level. I do apologize for the noise you experienced and our night manager was glad to take care of this issue. A good night sleep can be very important when you are a frequent traveler. We do hope to see you again!

"Satisfied again"
dancer630, 09 Octobre 2016

We have made several business trips to Auburn this year. We always stay at this Best Western because the rooms are clean, the mattress is comfortable, the rate is good and we are always treated well. They seem to be always busy so I would recommend reservations as soon as possible. We also enjoy feeling safe with our car parked just outside our door. The heat and air system is great. Room is instantly warm or cool. We like walking next door for breakfast or lunch at Awful Annies. Great food!

Owner Response, 09 Octobre 2016

Thank you for returning to stay with us again! I am happy to hear you have had another great visit. We do fill up quickly and I always suggest booking ASAP. Remember to tell Awful Annie's that you are our guest and they will give you a discount. See you next time!

"The place to stay in the Gold Country"
890craige, 02 Octobre 2016

We had an excellent stay. The grounds were clean and well kept. The room was excellent. The housekeeping staff responded quickly and cheerfully to a request for an extra blanket. Highly recommend this establishment.

Owner Response, 02 Octobre 2016

Thank you for the recommendation! I am glad you had a nice stay. We are fortunate to have such a stellar Team. We hope to see you soon!

"Everything we wanted and needed; clean, close, quiet and a good breakfast."
AlwaysTimeToRelax, 24 Septembre 2016

We were in town for an early morning gymnastics meet and stayed here as it was only 10 min from the gym. This hotel is clean and quiet with a decent breakfast starting at 5:30am and let's be honest...when your kid as a sporting event the next day, what more do you really want then a good nights sleep and a good breakfast in the morning? The decor is exactly what you would expect, not fancy but not run down and everything very clean. We all slept soundly (and comfortably) in our clean and quiet room.The complimentary breakfast starts at 5:30 even on weekends which was an absolute dream come true considering we were up at 5:30 and getting ready for the meet. My daughter was able to eat a yummy, well balanced meal and was well rested for her meet. We will absolutely stay here again when staying in Auburn.

Owner Response, 24 Septembre 2016

Thanks for the fantastic review. I am happy to hear that you and your daughter were comfortable at our place and enjoyed the breakfast. I hope your daughter did well at the meet. See you next time!

"Nice place"
alex w, 21 Septembre 2016

Best Western Auburn: very nice place. Location is good. My room (185) was large, clean and well laid out. Internet (5/5) was excellent, both wifi and ethernet. Sheets are clean, water is piping hot, the woman at check-in was very pleasant and helpful. My room had twin sinks. My room had a side table for the easy chair with a trapezoid shaped top, i. e. the top tapered, almost like an optical illusion, so it was easier to fit in a corner. The building style is older, with no interior corridors. To make the electricity work in the room, you have to insert your key into a slot, like in Europe. Breakfast is as expected. Negatives: no elevator. My door didn't always open when I put the key in the door lock - the light went on, but the door wouldn't open. Value 5/5. Overall 5/5.

Owner Response, 21 Septembre 2016

I am happy that you had a great stay. We are trying out the side tables in some rooms to see if we want to put them in all rooms. Thank you for your feedback. I'm sorry that there was an issue with the door. I will have our Maintenance Supervisor investigate this. Thanks for letting us know.

"College visit"
Spagori1, 20 Septembre 2016

Stayed on a visit to William Jessup University to see our daughter. Got in late but front office friendly and got us right in. Beds were comfortable and rooms nice and clean. Quiet sleep with no noise even though we were on a main road. In the morning the breakfast was fine with many options. Great spot as we were only needing one night. Auburn is an adorable town and staying at a best western we know exactly what we will get. We will stay there again.

Owner Response, 20 Septembre 2016

I am glad that you had such a great stay with us! Thank you for the review. I hope you had a great visit with your daughter. See you next time!

"Flawless attention to detail"
Keitha B, 19 Septembre 2016

The Best Western Golden Key, Auburn, CA is as close to perfect as you can get. Every detail you expect at a Best Western was delivered in what seemed like an effortless seamless manner. It is a lovely property accentuated by gardens you would expect at a much higher price point. The rooms are comfy, spotless and well appointed. I would normally include some interaction with the staff but because of their flawless attention to detail except to say that they were all friendly we didn't need to interact with any one after check in.

Owner Response, 19 Septembre 2016

Wow! Thank you for the glowing review! I am so happy that we provided you with a flawless stay. All of our hard work certainly is worth it when we get a review like this.

"Perfect Location"
AlnDeb, 14 Septembre 2016

Ikedas, several restaurants, an ice cream shop and Raleys Grocery store are all within walking distance of this lovely property that is right off the freeway. Arrive early to the breakfast room for the best selection. This is the place we always stay when in Auburn to visit family.

Owner Response, 14 Septembre 2016

Dear AlnDeb: I am so happy to hear that our hotel is the place for you to stay when you visit Auburn. It is a plus to be in walking distance to such fine stores and restaurants. We can't wait for your next visit. Thank you!

"family get away"
Jason/jaime M, 12 Septembre 2016

excellant we loved the hotel and the surrounding area. Will tell friends about the quality and cleanliness. there were family entertainment facilities close by that were a great value for the enjoyment and fun for the kids

Owner Response, 12 Septembre 2016

Dear Jason/Jame /M: Thank you for your review. We here at the Best Western Golden Key strive to be clean and friendly. All of the staff will be waiting for your next visit. Again,Thank you!

"River Rafting"
Susan S, 06 Septembre 2016

The hotel was clean, staff friendly and breakfast ample. This hotel is in close proximity to both CA I80 and Hgwy. 49 and easily accessible to Old Town Auburn and the American River. The rooms, grounds and pool and spa were pristine!

Owner Response, 06 Septembre 2016

Dear Susan S: We here at the Best Western Golden Key take great pride in our cleanliness and friendly staff. The pool and hot tub are always inviting and we are happy that you were able to enjoyed it during your stay. I hope that you will visit with us next time you have a River Rafting trip. Thank you!

"Friendly service"
e72 k, 01 Septembre 2016

We were greeted when we first came in The attendant gave us the rundown /pricing and all the info He treated us really good let us know about the continental breakfast that they had also about the room key how it controls the air air-conditioner we got to watch the 49er football game .The room was very clean He got us a parking spot for our trailer which was attached to our truck very clean rooms again I would stay here again

Owner Response, 01 Septembre 2016

Dear e72 k: Thank you for your review. I am happy to hear that you received friendly service for our wonderful staff. Our continental breakfast is one of the best in town. Go 49er's!

"Superior Accomodation"
BTLAPLANA, 01 Septembre 2016

We rated this hotel as one of the top-notch due to following observations: Front Desk- very professional and served customer with a great smile. Rooms- very clean, well made. Ample amenities such as towels, pillows. Furnitures are well-maintained, no scratches visible. Housekeepers- met two housekeepers, very courteous and greetful, and always address very respectfully and with a big smile. Hallways and parking spaces very clean and well maintained. Breakfast, although it's continental, variety of food, fresh fruits, different kind of breads, different kind of juices, yogurts, fresh waffles, variety of sweets, were served and well-replenished at all time. Dining Area was very clean and there was always a presence of food service personnel to assist. It was a great and restful stay. A very big 5 star for a small hotel.

Owner Response, 01 Septembre 2016

Dear BTLAPLANA: We thank you for your awesome review. Our staff does their best to offer each guest Superior accommodations and Service. We here at the Best Western Golden Key look forward to your next visit. Thank you!

"Good Motel"
Gladys N, 01 Septembre 2016

After checking in, I realized that we had stayed at this Best Western before on our way to Reno. It was a convenient stop and we weren't far from many restaurants. Also enjoyed going to Ikeda's and Machado's pie and fruit stands.

"Great value"
chindig, 29 Août 2016

This is the 3rd time we have stayed at this hotel while visiting Auburn. We are always very satisfied with the room. Comfortable bed, very clean, AC worked great, big bathroom. Check in easy and friendly staff. Very easy access right off I 80. Excellent restaurant right next door, Awful Annies, which was a bonus.

Owner Response, 29 Août 2016

Thank you for the fantastic review! I am happy to hear that we have taken good care of you during your previous stays. We hope to see you soon!

"Good cost to services ratio"
Craig D, 26 Août 2016

With the exception of the desk chair and the low water flow in the sink and shower the hotel is an excellent value. The beds were too firm and bouncy for my tastes. The swimming pool and hot tub are well maintained and a welcomed amenity after white water rafting

Owner Response, 26 Août 2016

I am happy to hear that you were able to indulge in our pool and hot tub after a long day of rafting. We have Serta double pillow topped mattresses in all of our guest rooms. We have installed water-saving shower heads and low-flow faucet aerators to conserve water during this terrible drought. I am sorry to hear that these items did not meet your standards.

"Very nice place to stay"
Myron B, 25 Août 2016

I was impressed by the cleanliness and new-like condition of the furnishings and the modern climate control technology. The pool looked clean and inviting. The breakfast offered many options and the cleanliness of the breakfast area was great. Except for the need of restriping of the parking area, everything else was excellent.

Owner Response, 25 Août 2016

Thank you for a great review! I am happy that you had a wonderful stay with us. We hope to see you soon!

"Stay here and you won't be disappointed"
twinkiefisher, 23 Août 2016

Stayed here for the first time our way to Lake Tahoe . We couldn't ask for a better experience at a new hotel. The staff was efficient, friendly and went out of their way to make our stay pleasant. Upon check-in I was informed juice and cookies were available in the next room.They started serving breakfast at 5:30 AM and had a great assortment of tasty and healthy choices.The room was spotless and most important the bed was very comfortable. We will be returning here from now on .

Owner Response, 23 Août 2016

I am pleased that our Team went above and beyond to give you the best experience with us. Thank you for the wonderful review. See you next time you are in the area!

"Nicely Updated Motor Inn"
Steven C, 22 Août 2016

From the outside the Best Western Golden Key looks like a roadside motor in leftover from the 50s, and we weren't sure what our stay was going to be like. We were quickly re-assured. The gentlemen at the front desk (the owners perhaps) were friendly, welcoming and talkative. In a good way. The room was basic, but clearly recently renovated- nice fixtures in the bath, very clean, comfortable bedding and a great bed. The carpet was a little worn, clearly it has not been replaced yet, but it was clean. We were a little disappointed that the mini-fridge did not have a freezer, as we were travelling with a cooler chest and had hoped to re-freeze our ice packs. Pleasantly surprised that there was no noise in the room from the nearby highway. Very reasonably priced. Travelling with dogs, we are always pleased to find places that accept pets. Not only does Golden Key accept them, it welcomes them, with a dedicated grassy dog exercise area that provides disposal bags and cans to dispose of the bags in. Breakfast smelled good, and Awful Annie's next door is supposed to be great, but we had meal plans down the road for mid-morning so I can't personally vouch for either. If Auburn itself is your destination, be aware that this hotel is not all that close to downtown/Old Town.

Owner Response, 22 Août 2016

Our hotel was built in 1963 and was done in the style of the time. We added an additional 18 rooms in 1989. I am sorry to hear that style of architecture made you weary about our place but I am glad that you gave us a shot. We have a phenomenal Team that works hard to ensure all of our guests have a great stay. We are constantly renovating. As of today, we have completed a furniture refinishing project and have added granite to our nightstands and armoires. We are replacing our roofs next and then adding solar panels. Our mini fridges do not have freezers but we allow guests to leave their frozen items in our freezer in our Kitchen. I am happy to hear that you and your doggie had a great stay.

"Gardens a Highlight!"
myrills2016, 17 Août 2016

The gardens, which roamed throughout the grounds, surrounding every building, were thoughtfully planned and carefully nurtured. In short, a magnificent feature of this hotel. The entire place was immaculate and welcoming. Warm staff. Balanced and interesting breakfasts each morning. Clean sauna and pool, which was adjacent to a beautiful rose garden. We would come back here in a moment and will recommend it to anyone.

Owner Response, 17 Août 2016

I am delighted to hear that you enjoyed our gardens. We are fortunate to have our skillful Gardener Kate. She does a magnificent job planning, executing and maintaining our grounds. I will let her know that you were pleased. I am so glad to hear that your stay was comfortable and that our Team made you feel welcomed. Thank you for the recommendation. We look forward to seeing you again!

"Short Stay"
Terri S, 16 Août 2016

My husband and I stayed for just one night between two rafting trips. I was disappointed they would not allow me to check in a bit early given I was not rafting and was hoping to relax in the room. They did offer to call when the room was ready, but I received a call just a few minutes before the 3:00 check in time and had already returned to the campsite to pick up our rafting group. The room was clean and served our needs for this short trip. We were disappointed with the breakfast as it does not seem to be up to the standard of other Best Westerns at which we have stayed. Again, for a one night stay, this hotel worked fine. If we had a longer trip planned, I may have looked for a nicer place to stay.

"Great place, great value"
gvle, 11 Août 2016

Stayed here on the last leg of a road trip to and from Denver. My room was recently updated (except the tub shower, which is fine). Wifi access was fast and easy. My favorite part of my stay was swimming in the delighful, refreshing pool. The hotel is right by I-80, but I didn't hear traffic noise in my room, and it was easy to ignore by the pool. Awful Annie's next door gives hotel guests a 10% discount. I will stay here again and highly recommend this hotel!

Owner Response, 11 Août 2016

Thank you for the recommendation. I am happy that you had the opportunity to utilize the pool and that you had a nice stay with us. We hope to see you again!

"White water rafting trip "
ecgarcia11, 10 Août 2016

My husband and come up here to do some white water rafting. This is my second time staying here and each time the staff has been very friendly, rooms have been clean. I like their free breakfast, they have choices for people who like to eat healthy.

Owner Response, 10 Août 2016

I am happy to hear you had a great stay with us. I hope you had fun on the rafting trip. We hope to see you next time!

"Great"
Natalie G, 01 Août 2016

Great place. I have never comes complaints! This is one of the best laces I've ever stayed. Bed was perfect, bathroom was huge and updated. Fridge & coffee maker!! Customer service was fantastic. Grounds were well kept. Beautiful swimming pool. And free breakfast!!!

Owner Response, 01 Août 2016

We are one of the best places you have ever stayed? What a compliment! Thank you!

"Mega Bowl"
Gary B, 01 Août 2016

The service provided by the staff at this Best Western hotel was above and beyond the normal. They were efficient and caring in all aspects of our stay. Location is easily accessible from freeway. Highly recommended.

Owner Response, 01 Août 2016

Thank you for the kudos. We are lucky to have such a stupendous team!

"Clean, comfortable and quiet"
dandbtucker, 30 Juillet 2016

The Best Western Golden Key in Auburn always has a clean room with a comfortable bed and the rooms are quiet, which is surprising because just a few feet outside the property is a busy highway with thousands of trucks and cars racing by.

Owner Response, 30 Juillet 2016

I am happy to hear that you had a clean, comfortable and quiet stay. Thank you for the review!

"Best BW Staff Ever"
L N, 29 Juillet 2016

I love the folks who run this hotel. I have stayed at this property for two extended stays under stressful circumstances and both times the staff could not have been kinder, more helpful or accommodating. Hearts of gold, truly. The rooms are clean and relatively large and comfortable. They may not be the fanciest, but they are a great value and much better than others in this price range. Always sleep comfortably here and breakfast is pretty good - ex, waffles and yogurt. I understand some rooms towards the back of the property may get freeway noise, but I have always stayed in ground floor rooms at the front of the property and am not bothered by noise.

Owner Response, 29 Juillet 2016

"Best BW Staff Ever"? Wow! What a compliment! I am happy to hear we have taken good care of you every time you stay with us. We are lucky to have such a phenomenal staff. Our Team is our greatest asset. We hope to see you soon!

"Top 10 Staff worldwide"
sandyh424, 26 Juillet 2016

Exceptional, thoughtful staff made our intense Tevis experience far more relaxed than we thought could happen. Check-in was thorough, thoughtful - covering everything that we needed (particularly how to cool ourselves down via interesting controls for room, pool, hot tub) to relax.

"better than 2 star hotel!"
amygirlthree, 23 Juillet 2016

The hotel was very good for the price. The staff was wonderful and very accommodating. We had the pool and hot tub to ourselves every night of our 4 night stay. The hotel guests were very quiet and we didn't see any kids running around. I would definitely stay here again.

Owner Response, 23 Juillet 2016

Thank you for the great review! I will let our Team know you were pleased. We hope to see you again soon!

"Vacation 2016"
George S, 21 Juillet 2016

Front Desk, Breakfast and Housekeeping Staff were very Professional, courteous and friendly. Easy on/off access to I-80. Highly recommended. My reviews are brief and to the point. Being verbose is a waste of my time.

Owner Response, 21 Juillet 2016

I'm glad you had a nice stay with us! I will let our Team know that you were pleased.

"Back Again"
Kathleen C, 20 Juillet 2016

We have stayed at the Best Western Golden Key several times in the past year and a half and find it to be a great place to stay when in the area. We make several trips a year between Southern California and Humboldt County and find it a good middle of the trip stopping spot, especially since we are able to visit relatives while in the Auburn area. The staff at the Golden Key is extremely friendly and helpful, and the rooms and their accommodations are very comfortable. This will continue to be our motel of choice when in the area.

Owner Response, 20 Juillet 2016

I ‘m so glad to hear that we are your hotel of choice when in Auburn, CA! Our entire team works hard to ensure that our guests are comfortable and happy. I'm glad to hear that we have consistently done this for you. We are happy that you were our guest again and we look forward to seeing you in the future!

"Sub par best western"
KGSGT , 19 Juillet 2016

This is a clean hotel with nice staff. The beds are comfy and quite. The shower has VERY little water pressure both in the sink and the shower! The TV has very limited stations and the mini fridge is very mini with no freezer. Another flaw is, in order for the AC to stay running you have to keep a room key slotted into a special switch. Not very convenient in the California heat!

Owner Response, 19 Juillet 2016

I am happy that you found our property to be clean, our Team to be friendly and our beds to be comfortable. I apologize that the channel offerings, mini fridge, water pressure and HVAC system did not meet your standards. We do not offer premium T.V. channels or pay-per-view. Our mini fridge is a standard mini fridge and does not have a freezer. We are happy to put freezer items in the freezer down in our Kitchen. I apologize for the inconvenience these things have caused you. I am sorry to hear that you are unhappy about the water pressure. We use low flow shower heads and aerators on sink faucets to do our share to save water during the drought. I am sorry that you found our HVAC system to be inconvenient. We have a system called Green Star installed in all of our guest rooms. This system saves energy by maintaining a consistent temperature while our guests are not in their rooms. When a guest enters the room, they simply put their key in the light switch next to the door and they are in control of the thermostat again. This system is crucial for guest comfort and is especially useful when outside temperatures are inclement.

"Great Place to Stay"
Sandra L, 17 Juillet 2016

The rooms are pleasantly decorated. The employees are helpful and friendly! Many Best Western Hotels and Resorts accept dogs as we travel with our dog and will only stay at a dog friendly place. The rooms are also very neat, clean, and comfortable, like a home away from home.

Owner Response, 17 Juillet 2016

I am happy to hear that you and your dog had a great visit with us. We are lucky to have such a phenomenal team. I am glad that our property feels like a home away from home. We hope to see you on your next trip!

"Beautiful gardens"
Aworld2explor, 11 Juillet 2016

We stayed here for one night on our trip through the gold country of California. Auburn has only a few hotels, Best Westerns aren't usually our first choice but this was the only place available and we got the last room. Based on what I experienced at this Best Western i will put them on my list of places to stay when traveling. The hotel was older but have been recently remodel inside, very clean, friendly staff and the flowers around the place were just magnificent. Really and enjoyable place to stay. Resturarants and grocery store were all within walking distance.

Owner Response, 11 Juillet 2016

I am delighted that we have changed you mind about the Best Western brand. Our Housekeeping team works hard to ensure our guest rooms are clean and ready for each new guest. We are lucky to have Kate, our Gardener, because she does a magnificent job and always has an interesting array of plants. I will be sure to let our team know that you appreciated all of their hard work. We look forward to seeing you again!

"Wonderful stay"
Carl S, 05 Juillet 2016

We had a great stay at Best Western Golden Key, Auburn California. The location is very accesible and close to everything (restaurants, stores, supermarket, kayak rentals and anything else in between). The hotel is super clean (the room, swimming pool, lobby and the garden area). They had BBQ with tables and sitting area. We used the BBQ because all restaurants close at 9pm. The overall exprerience was fantastic. We enjoyed our family picnic at the clementine lake, which is about 10 mins drive from the hotel.

Owner Response, 05 Juillet 2016

Thank you for the wonderful review! I am so pleased to hear that you and your family enjoyed your stay with us. We hope to see you on your next family trip to Auburn, CA!

"pretty good"
gina a, 02 Juillet 2016

rooms are good, pool and hot tub are nice. we had ants in 2 rooms and a bleached stain on the carpet of one. Breakfast was fantastic! One of the night reception desk men was very surly. Linda was fantastic!

Owner Response, 02 Juillet 2016

I am glad you had the opportunity to utilize our pool and hot tub. The weather is perfect right now to spend time in the pool. I apologize if one of our clerks was abrupt. I will do my best to figure out which clerk you encountered so I can address this issue. I am pleased to hear that Linda provided you with superior service. She is an outstanding member of our team and consistently goes above and beyond for our guests. I will pass along the kudos. Thank you for staying with us.

"Birding group"
lenah650, 30 Juin 2016

It was easy to work with the staff to book 16 people on a birding tour of the area. I came the day before and all of us stayed for two nights, then I and another leader stayed another night at the end of a 10 day trip. Everyone was very accommodating and I know, myself included, many left key cards in the room and needed duplicates. Staff was very attentive and positive

Owner Response, 30 Juin 2016

I am happy to hear that your trip was successful and I hope you were able to locate all of the birds on your list. Don't worry about people needing duplicate key cards as it happened from time to time. I am glad that our team provided you with excellent service. Give us a call when you want to book for your next trip.

"Rough Start"
colettey426, 25 Juin 2016

Our stay started out on the wrong foot. We have stayed at this hotel a couple of times before so I was somewhat familiar with the layout. When I made the reservation I had asked to be placed in the certain section so that we could easily park our classic car and trailer where we could see it from our room. When we checked in they informed us that were to be in another section where parking a trailer would be difficult. I was not happy and the man who checked us in was not very apologetic or willing to make us feel more comfortable. It set the beginning of our stay on a very sour note. But everything ended to be ok when Cindy (I think she is the hotel manager) did her best to make our stay end on a happier note. Thank you Cindy!!

Owner Response, 25 Juin 2016

I apologize for the inconvenience of not being able to park your car and trailer within eye sight from your room. I see that you booked a room with 2 Queen sized beds. Unfortunately, this room style is exclusively in the building farthest back on the property and only has parking spaces for 1 car in each slot outside of the rooms. I was happy to hear, during check-out, that you had a great time at the car show. Your car is really beautiful and the trailer is cute. Thank you for showing off such a special car with us and the attendees at the show. I am pleased to hear that Cindy worked hard to make sure you were comfortable. I will pass along you praise.

"Best Western Golden Key: Auburn, Calif"
leslie m, 20 Juin 2016

Overall a good value & Old Town Auburn is charming & I highly recommend exploring there! The wheelchair accessable room did not have a roll in shower which is needed and was disappointing but otherwise the room was fine.

"Good Quality for a Good Price"
Anna H, 20 Juin 2016

This is a solid Best Western property. Though not luxurious, it is reliable, clean, and conveniently located in Auburn. It is walking distance from a grocery store and several ATMs, as well as fast food restaurants. Right around the block are a few gas stations and some good diners. I have stayed here multiple times, mostly due to the cleanliness of the hotel, which is always top-notch. The rooms are reasonably priced. I highly recommend it to those needing a clean, comfy place to spend the night while in transit on I-80. Also: Excellent WIFI.

Owner Response, 20 Juin 2016

I am pleased to hear that we have been consistently comfortable, clean and well priced. Thank you for the recommendation and for being a return guest. We hope to see you next trip!

"Excellent front desk staff"
laurafH3161HN, 13 Juin 2016

Front desk was very helpful, offering up great restaurant suggestions. Room was large, clean and comfortable. WIFI access was easily connected and stable.They had an incredible continental breakfast with so many choices. I really appreciated the hard boiled eggs and fresh fruit as being an option. I would recommend this hotel. It's a bit out of "Old town" Auburn, but worth the short drive.

Owner Response, 13 Juin 2016

We have added many new items to our breakfast offerings in 2016; gluten free cereal, non-dairy milk, Greek yogurt, Nutella, granola/breakfast bars, chopped nuts, dried cranberries, raisin bread, sprinkles, chocolate chips, strawberry syrup, a 2nd waffle batter flavor (blueberry, chocolate chip, strawberry, pumpkin, cinnamon), sausage (Saturday and Sunday mornings) and we also upgraded our coffee. I am happy to hear you had a great stay and enjoyed our breakfast.

"Stay at Best Western, Auburn, CA"
lejones17, 12 Juin 2016

We like this hotel. The entire staff are very friendly and helpful. The room is clean and comfortable. There are many breakfast choices. We didn't use the pool, but it looked very inviting.Check in and out was quick and simple!

Owner Response, 12 Juin 2016

I am happy to hear that you had a wonderful stay with us. Our team is what sets us apart from the competition. We are so lucky to have such a friendly and knowledgeable team. I hope you are able to enjoy our pool on your next stay. See you soon!

"We never stay anywhere else"
elinzabeth, 12 Juin 2016

We're BW members and we come to Auburn every other month or so for a few days at a time to visit family. We've always stayed at BW Golden Key and never had to stay anywhere else. The staff is always incredibly helpful and professional, they've gone out of their way for us and we've never had a problem. The rooms are always very clean and we see the housekeeping staff working hard and with detail. Our large dog is always welcome (with the usual fee), and the grounds have seating areas, a lawn area for dogs, grills, tables and a little putting green I think. Pool and hot tub are always clean and well kept too. As with any great location like this, there is some highway noise, but it's not bad at all and totally worth it for the location - walking distance to grocery store and a few great restaurants.

Owner Response, 12 Juin 2016

Thank you for staying with us whenever you are in town. We appreciate you and work hard to keep you coming back time and again.

"Grandson Kindergarden Graduation"
Bobby C, 11 Juin 2016

Very nice stay, staff very pleasant and helpful. Motel is an older facility but well kept. Room was clean and AC/Heating good not noisey. Carpet needs to be cleaned more frequently. Internet was good not excellent but better than most. Breakfast was very A-Typical Continentail style,Boiled eggs, toast, bagels, muffins, instant hot cereal, juice, coffee, and Hot Waffle machines. All was very well organized and presented. Attendant kept things clean and filled.

Owner Response, 11 Juin 2016

I am glad you have a nice stay with us. I will speak with our Deep Cleaning Team about the carpets. I hope you enjoyed your Grandson's Kindergarten Graduation and took a lot of pictures. That event is always cute.

"Couldn't be better"
Pranom N, 10 Juin 2016

Service was professional and friendly and helpful. Grounds and rooms were immaculate. Best stay at a Best Western ever. Would stay here again and recommend to friends travelling in this area. AND they had a waffle bar!

Owner Response, 10 Juin 2016

Wow! Best stay ever? What a compliment! I will pass your sentiments along to our team. We hope to see you again.

"Good Room Good Service"
Julie L, 10 Juin 2016

The couple running the front desk at check-in where efficient and friendly. They were thorough in explaining how to operate the thermostat, location of the room, pool hours, etc. While the hotel provides a continental breakfast, we opted to dine at Awlful Annie's Restaurant next door. The restaurant gives a 15 percent discount to patrons staying at the Best Western Hotel. The room itself was clean, the beds & pillows were very comfortable, which our stay pleasurable. There is a built-in hair dryer, shampoo & conditioner and shower gel dispenser that is a lifesaver if you forget to pack yours or you just want to save on space by not bringing soap &toiletries and use theirs. There is an iron/ironing board that came in handy. Noise level, pretty much quiet and the hotel was full the night we stayed there. Although, something odd occurred just before we fell asleep at 11:40 pm, we heard a knock on our window. After laying still somewhat fearful waiting for what would happen next, there was no other sound. We Crept carefully to the window and peered through the drapes to see a terrarium with sand, shells & candle but no plants in it, had been placed outside the window on the protruding air conditioner. It was not there when we checked into the room and no other rooms had a terrarium outside their rooms. However, that is not the hotel's fault; just a bizarre incident that cannot be explained, a prank, mistaken room intended asa gift for someone else, someone drunk or tire unable to carry plant to their room? It was still sitting outside during our check-out

"Energy efficient"
711peggye, 08 Juin 2016

Appreciated the "green" approach this Best Western Hotel offered. Very clean room, grounds quite nice with the smell of honeysuckle outside the room. Location convenient and near enough to my destination to Folsom

"Very nice"
903heidif, 06 Juin 2016

While this is an older hotel it has been updated and was very clean and nice. We stayed two nights but needed a third to accommodate some family business and they very graciously helped us. The staff is very friendly and helpful. If I'm this way again if stay there as it us so convenient and nice

"Great Stay"
Rhonda O, 05 Juin 2016

Seems all the best westerns are the same. There is consistancy, which is nice. Our room was clean and comfortable, lots of room. every thing worked great. They have a nice pool and hot tub. It is close to some great restaurants that are in walking distance. It is close to Hwy 80 so there aren't any spectacular views of the mountains around here. Its close to Gold country actives. The customer service was great, very friendlily.

Owner Response, 05 Juin 2016

I am happy that your experience was great. The weather is perfect for using our outdoor pool and hot tub. I hope you were able to try some of our many wonderful local restaurants while you were in the area. We hope you will stay with us the next time you are in Auburn, CA.

"Best Western Hotel - Auburn, CA"
Jeff C. F, 05 Juin 2016

This is a very nice hotel. Very friendly staff, grounds and rooms very well kept and an excellent breakfast bar. The only area that needed attention was the carpet. It appeared well used and needed to be replaced I would recommend this hotel anyone who is picky about where they stay.

Owner Response, 05 Juin 2016

It is nice to hear that our staff and property met your discerning requirements. I will address the carpet issue with our General Manager. Thank you for bringing this issue to my attention. I am happy that you will recommend us to your family and friends.

"Comfy, Clean, Roomy and Doggie Friendly!"
Liz B, 04 Juin 2016

What a great overnight we had at BW Golden Key. Traveling with a large dog is sometimes a challenge, but this place was just perfect. Reasonable pet fee, nice size room, very clean, comfy and beautiful grounds. Well located right off the 80 and quiet.

Owner Response, 04 Juin 2016

It is so great to hear that you and your pooch had a comfortable stay with us. I hope you were able to enjoy the grassy area on site. Also, there is a dog park within close proximity to us. We look forward to see you and your dog soon!

"A quality stay."
Thankful777, 30 Mai 2016

The staff was very attentive and very welcoming. Our room was ready early for us which was extremely helpful as we needed to get ready to leave for a wedding. The room was clean, the bed was comfortable, there was a nice assortment of breakfast items.

Owner Response, 30 Mai 2016

I am glad to hear you had a wonderful stay with us. We try to meet all requests and I am happy to hear we were able to do this for you. I hope the wedding was beautiful.

"clean and comfortable"
Mary R, 21 Mai 2016

Our stay was due to our daughter's school field trip. Staff were pleasant and professional. The pool was fantastic. Our room was large with two queens. The beds were very comfortable. The room was very clean. I would return again.

Owner Response, 21 Mai 2016

We were happy to house your school group. I was pleased to see that all of the children were polite and well behaved. I hope that you and your daughter enjoyed the pentathlon. We hope to see you soon!

"May 20, 2016"
Sherry B, 20 Mai 2016

Absolutely a great place to stay if you are in Auburn. Great room, great people to work with at the front desk. Complimentary breakfast. Wish I had time to use the pool, but I didn't. Love this hotel....

Owner Response, 20 Mai 2016

Thanks Sherry! I am glad that you like our facility and crew. I hope you will have time to enjoy the pool during your next stay with us.

"Neat and clean"
Gregg S, 16 Mai 2016

Nice hotel. Very accommodating. Just a few minutes from old Auburn. I need handicap accessibility. The room is well designed and parking is excellent. Reasonable complimentary breakfast. Easy on and off the I80 freeway. Refrigerator and microwave in the room.

Owner Response, 16 Mai 2016

Thanks for the great review! I am pleased to hear that we were able to accommodate your requests. Old Town is cute. I hope you got the chance to explore all of the local shops.

"Excellent Lodging in the Sierras"
Ernest T. H, 16 Mai 2016

This is an excellent accommodation; attractive inside and out, super breakfast, fast Internet, and super service by a very capable staff! I stayed 7 days while visiting family nearby, and had an extremely pleasant experience.

Owner Response, 16 Mai 2016

I am elated to hear that you had a wonderful week with us. I hope you had a memorable visit with your family. I will let our team know that you were pleased.

"Passing Through"
Raymond W, 15 Mai 2016

Totally enjoyable. Had a very good time, Had my dog with us and she was good and enjoyed the room also. Will stay here again soon. Thanks. Also there are a number of good resturants near for dinner. Very good breakfast at the Best Western Motel. Thanks again for a good stay.

Owner Response, 15 Mai 2016

I am happy to hear that you and your pooch had a great stay with us. We hope to see you soon!

"Great place to stay when going through Auburn CA"
skfunit, 15 Mai 2016

This is a great hotel right off the freeway...Clean rooms, friendly staff, free breakfast and pet friendly...I have stayed here multiple times and am never disappointed...my last stay was May 2016... had a great room and internet service...breakfast had a nice selection of food with some healthy options....

Owner Response, 15 Mai 2016

Dear skfunit: Thank you for NEVER being disappointed! This is the best news ever. We do look forward to seeing you during your next visit. Again, we thank you.

"this is what we wanted"
Pashupatyogini, 12 Mai 2016

Having done the same trip a couple of years ago and our last motel left us feeling we needed to be disinfected, this was a welcome relief. First I noticed the gardens around the motel were well tended, and pretty and as another reviewer said beautiful roses. We had booked a very reasonable price over the web and found the room good, clean and comfortable . nice toiletries, energy saving, easy to use features on their aircon/heater controls, easy access wifi and the staff was very pleasant and helpful. Free breakfast was, well presented with a range of choices. Located outskirts of Auburn off the freeway it was ideal for us traveling and spending a couple of days inthe area.

Owner Response, 12 Mai 2016

What a great review! We are lucky to have Kate, our Gardener, on our team. She has really mastered her craft and keeps something beautiful blooming all year. Our team works hard to keep our guests happy and it is nice to hear that we are doing a great job. I will be sure to pass along the kudos.

"Cindy, Jennifer and Linda were great!"
Sheryle H, 12 Mai 2016

When packing to leave, my husband closed a dresser draw before I had finished emptying it and I did not realize it until I was waiting for my flight at the airport. A call to the reception desk resulted in the staff going to the room and retrieving the items several items, boxing them up and sending them to me priority mail. I received them a day and a half later. That's great service.

Owner Response, 12 Mai 2016

It's always a bummer when you leave something behind but we were happy to send them back to you. I am so glad to hear that the package got to your location quickly. It was a pleasure having you as our guest and we hope to see you on your next trip.

"Easy, comfortable stay...and the roses -- just gorgeous!!!"
RiverDays, 09 Mai 2016

Right off the highway, very convenient for our long road trip. We were traveling with our small dog, and got a room in the wing of the back of this hotel, so no highway noise at all. This hotel has a lovely "old school" or "retro" feel to the beautifully landscaped grounds, but the rooms are nicely updated, and there's nothing "old" about them. Our favorite part -- there are picnic tables (even BBQ's) out on the big, sweeping lawn near the pool and hot tub. We were so happy to eat dinner from our cooler, let our doggie enjoy being right there with us, and savor the twilight in a peaceful setting after our long day of driving. Later that night I walked our dog in the neighborhood and felt entirely safe. This one gets an easy five stars from us, as the perfect road-trip stay, and we hope to return.

Owner Response, 09 Mai 2016

Dear RiverDays: I am so pleased to hear that you enjoyed your stay with us. We are happy that you were able to bring your little four legged friend, and that they felt at home. Our beautiful landscapes are taken care of by our gardener " Kate " and we will let her know how much you appreciated her work. Our picnic tables make it nice for an outdoor lunch or dinner while your dog can get his fresh air and exercise all at the same time. We do look forward to seeing you again!

"Very Acceptable Motel Room"
Wowzer95, 06 Mai 2016

We stayed one night at this motel and it was fine. The decor is a little dated, but the room was very acceptable. The complimentary breakfast included waffles, a choice of three dry cereals, some yogurt, hard boiled eggs, prepackaged sweet rolls, oatmeal packages, apples, and bananas.

Owner Response, 06 Mai 2016

Dear Wowzer95: Thank you for your review. We will be updating our hotel within the next few month's. Hopefully before your next visit.

"Comfortable & Clean"
Kathleen M, 06 Mai 2016

We were in Auburn, CA for a one night stay and this Best Western was perfect. Comfortable & clean. Requested an early check in and got it. Are room was ready and waiting @ noon instead of 3:00PM. I would definitely stay here the next time we are in Auburn, CA

Owner Response, 06 Mai 2016

Dear Kathleen M: We here at the Best Western Golden Key would like to thank you for spending the night with us. I am glad that you found us to be " Comfortable and Clean". It is good to hear that an early check in was possible. We look forward to your next visit.

"Short but sweet"
Susan S, 02 Mai 2016

We were in Auburn, Ca for a wedding. This Best Western was suggested. It was convenient location from the wedding we drove up to attend. Clean and friendly hotel. It was fun to explore old town Auburn. I have always passed by Auburn on our way to Tahoe. I usually stay at Hilton properties but this was the hotel I chose and very happy I did.

Owner Response, 02 Mai 2016

Dear Susan S: I thank you for your awesome review. It is always good to hear that we are Clean and Friendly. We do hope that the Wedding you attended was most enjoyable. Hopefully you will come and visit us again.

"Nice place on the way to Tahoe"
advonefin, 29 Avril 2016

We flew into Sacramento at night and wanted to get part of the drive to Tahoe out of the way, so we decided to stay in Auburn. This motel is very clean and rooms are very nice. My only complaint is that it is up against the highway and you can hear the noise. Not really an issue for me, but it is an issue for my husband so I end up having to hear about it. The breakfast was fine by free motel breakfast standards. The lady working the front desk (I wish I would have gotten her name) was super helpful when I was trying to use the Apple computer they have in the lobby, to print some lift ticket info. Apple and I don't mix and she was very patient with my extremely basic questions. Anyway, aside from the proximity to the highway, a very good place for an overnight and way cheaper than the Holiday Inn in Auburn.

Owner Response, 29 Avril 2016

I am glad to hear that you had a comfortable stay with us. We are easy to find and conveniently located adjacent to Interstate 80. I am sorry that the proximity did not work well for your husband. It was my pleasure to help you with your computer queries. We hope to see you next time you are in town!

"Hotel Staff is Amazing"
Jeffery G, 19 Avril 2016

My wife and I were in town for a leisure trip and had a wonderful experience at this hotel. The staff is Extremely pleasant and helpful, the room was nice for the price,clean and very comfortable bed, and the breakfast was good also. We also ate one morning at the restaurant next door,awesome breakfast. We will stay here again when we come back to the area.

Owner Response, 19 Avril 2016

We are so lucky to have our phenomenal team. I am pleased to hear that your experience was wonderful and that you will stay with us on your next trip. See you then!

"Back Again"
Kathleen C, 19 Avril 2016

This was our third stay at the Best Western Golden Key, and it will remain our motel of choice whenever we are in the area. It is a good stopping place between the Los Angeles area and Humboldt County, where we visit relatives. I have asked for the same room each visit, and reservations has made that possible. We stay in the older section since it meets all our needs. The grounds are very pretty with all kinds of blooming flowers, and the staff has always been extremely friendly and pleasant and helpful. The pictures of the Old West in the lobby and breakfast area are very interesting and add to the feeling of the Auburn area.

Owner Response, 19 Avril 2016

I am thrilled to hear that we are your motel of choice when visiting our area. We are fortunate to have such an amazing team. Our Gardener Kate always has something beautiful blooming. See you next trip!

"Our stay for 1 night"
ScorpioMoon, 19 Avril 2016

Our only gripe - the pillows - they appeared to be cheap, too soft, well worn, etc. The carpeting needs to be replaced. Rippled in spots. Quiet place. Great breakfast. Great location. Difficult to find traveling from Placerville to Auburn.

Owner Response, 19 Avril 2016

I am sorry to hear that you were not pleased with our pillows. We often have guests asking to buy them. We are located right off of Interstate 80 exit 121 . I am sorry that you had trouble finding us.

"Very Pleased"
David K, 18 Avril 2016

Best Western is on our list for future stays while traveling. Price, quality of service and amenities were more than satisfactory. We were very pleased with the efforts of the entire staff to insure our stay was without any problems. The one small issue we had was handled on the spot and made right.

Owner Response, 18 Avril 2016

I am happy to hear that we exceeded your expectations. We are lucky to have such a stellar team. See you on your next trip!

"A Very Nice Stay"
MITCHEL N, 17 Avril 2016

We had a chance as a couple to go up north for a couple of days to the Motherlode Gold country. It was good weather and a pleasant stay. When we arrived it seemed there was some confusion in my reservation dates but the front desk quickly updated my reservation by two days. This was very helpful as a large group was gathering for an event we were part of. The room was quiet with excellent air conditioning controls. There was also a very nice breakfast room. We enjoyed our stay.

Owner Response, 17 Avril 2016

I am happy to hear that you had a wonderful stay and that our team took exceptional care of you. I hope you learned a ton in your seminar. See you next time!

"Not worth $130"
Donna/dion D, 17 Avril 2016

Traveling with a pet, we just needed to sleep. The staff was friendly and the room was clean. Just don't feel it was worth the extra money for a small room with a lumpy bed. We could hear loud noises from the room above, and a gardener woke us at 7 am Saturday morning with a leaf blower (working at Burger King right next door.) We might as well have stayed at Motel 6 and saved some money.

Owner Response, 17 Avril 2016

Our rates are competitive with our location and quality. We do have a pet fee of $20.00 for the extra cleaning that comes with having pets in our rooms. I apologize for the inconvenience of being woken up by someone with a leaf blower on our neighbor's property. Unfortunately, this is something that we can control. I went to inspect the mattress and did not find any lumps. We do have many layers on our mattresses (mattress cover, triple sheeting and duvet) it is possible that a layer got bunched up. We do have double pillow topped Serta mattresses as we found this style works for most of our guests. There are many different styles of mattresses as well as pillows and it is impossible to satisfy every guest every time as far as this is concerned. I am sorry that the mattress style did not work for you. I am sorry that we did not meet your overall standards.

"clean and quiet"
dancer630, 12 Avril 2016

We choose this hotel the first time for a couple reasons. It was a reasonable price and we were told it had been recently remodeled with new mattress. We came back because it was very clean, quiet, well kept rooms and grounds, we were treated well and we like the convenience of parking in front of our room.

Owner Response, 12 Avril 2016

I am happy to hear that we are able to provide you with a clean and comfortable stay, every stay. Thank you for being loyal to our location!

"Got to stay"
Gary A, 12 Avril 2016

For a great sleeping and breakfast experience there is no place like Golden Key. Employees are personable, friendly and helpful. The grounds are well maintained and the food is fresh. Great place to relax and enjoy.

Owner Response, 12 Avril 2016

Thanks for the great review! I am happy to hear that you are comfortable during your stays with us and that we have been able to consistently exceed your expectations. See you on your next trip!

"Nice base for Auburn/Gold Country"
Us2Berts, 04 Avril 2016

Actually a former resident of Auburn. Visiting family and friends on a little Easter retreat. Chose to stay here as it is located close to plenty of dining,easy freeway access, and kids live close by. Room was great, clean and nice and quiet on the 2nd floor . Older motel but been updated and in good shape. Typical continental type breakfast included, but so many good breakfast places nearby. (Awful Annies, Sweetpea's and Katrina's are all great local breakfast/lunch dining.) Staff was VERY friendly and helpful. Weather was not really warm enough to use pool, but pool and spa were clean and inviting. Nice picnic tables and patio tables on grounds as well. Highly recommend staying here. No complaints.

Owner Response, 04 Avril 2016

Welcome back to Auburn! I am happy to hear you had a great stay and hope the time with family was memorable. The weather will soon be warm enough to swim in the pool and utilize the bbq and picnic tables. We hope you stay with us during the next family get together.

"Nice place to stay"
HappyMoms2014, 04 Avril 2016

Because of the hot tub and breakfast offer, we chose to stay at a BW. They are always clean and friendly. The back section was quiet and away from traffic. This BW is easy on and off from the freeway. There are many restaurants to choose from including Ikita!

Owner Response, 04 Avril 2016

I am happy to hear that you had such a wonderful stay! The hot tub has recently had new jets installed. I hope you enjoyed the new breakfast items. Our back building is indeed the quietest and the building has exclusively 2 Queens in each room. We hope to see you again!

"Great, friendly service"
alvyron, 30 Mars 2016

We were a big group of us attending a wedding at Forest House Lodge and we booked into Best Western Golden Key. We were amazed at the friendly service at the front desk. The two ladies, both sisters, were so kind and let us check in early and gave us the red carpet treatment. We drove for almost three hours and in the rain, so we were simply delighted to have our rooms and relax for a while before going to the wedding. The rooms were large, clean and had so many unexpected amenities.

Owner Response, 30 Mars 2016

Dear alvyron: I thank you for your awesome review. Linda and myself are very pleased that you found us to be so accommodating and that you were given the " Red Carpet "treatment. We here at the Best Western Golden Key strive to be very clean and comfortable. We do hope to see you the next time you are in Auburn, CA.

"Great place to stay"
Larosern, 30 Mars 2016

Stayed overnight while traveling summer, 2015. Tasty complimentary breakfast. Friendly staff. Check in and check out was quick and easy. The rooms were comfortable, clean, and roomy. I would stay here again.

Owner Response, 30 Mars 2016

I am happy that you had a comfortable stay with us. We hope to see you sometime in Summer 2016!

"A jewel among motels"
Ingolf W, 30 Mars 2016

Quiet, well-kept, comfortable, consistent, 2 wash basins in cabinet outside bathroom, experienced staff, super breakfast, easy to reach near I-80, stayed there for the fifth time. Many new Best Westerns have little kinks here and there, e.g. electric outlets in foot of desk lamps do not fit the adapter for computer, but in this motel everything has been thought of.

Owner Response, 30 Mars 2016

Wow! Thank you for the fantastic review! Our team works incredibly hard and it is nice to hear the kudos. We hope to see you again.

"GREAT PLACE"
Connie B, 26 Mars 2016

The rooms were very roomy and the beds were very comfortable and so were the pillows. The rooms were clean and airy. The management was really helpful and very nice. They also have a free breakfast in the morning. Had a pool too.

Owner Response, 26 Mars 2016

I am happy to hear that you had a comfortable stay with us. Our team works diligently to ensure the guest rooms, amenities and experiences for our guests are top notch. I am pleased we were able to do this for you. We hope to see you again!

"Good Breakfast"
Ryan N, 15 Mars 2016

My new wife and I stopped here on our wedding night before heading further onto our actual honeymoon spot. The room was very nice. The bed had plenty of pillows to make you comfortable and it was very clean. There were no wierd smells or anything like that in the room. In the morning we got started with thier continental breakfast which was excellent. They had waffles and sausage and various juices and milk along with a barrage of other items. It was well supplied too. The staff were also very nice.

Owner Response, 15 Mars 2016

Dear Ryan N: We here at the Best Western Golden Key thank you for your kind review. I am so happy and pleased that you enjoyed your stay. All of the staff and myself look forward to seeing you the next time you are in Auburn. Congratulations , we wish you nothing but the best for your long and happy future together.

"Unexpected gem!"
Leona V, 15 Mars 2016

For any hotel, this is a very nice experience. For its price point, it is truly excellent. The staff is cheerful and friendly. Check in and check out were efficient. Although the property is not new, the rooms are very well appointed. The upholstery was nearly new, nice linens on the bed, extra outlets within reach on the desk and bedside, bright lighting from several fixtures, 144mbps WiFi, and absolutely spotless. The microwave and refrigerator are nicely stacked inside a cupboard that is part of a high dresser. Classy.

Owner Response, 15 Mars 2016

Dear Leona V: I am so happy to hear that your recent stay was pleasant. We here at the Best Western Golden Key strive to provide each and every guest with a positive experience. We do thank you for your review and hope to see you again in the near future.

"Well done!"
Jennifer L, 14 Mars 2016

From the friendly, helpful staff to the clean well appointed yet affordable rooms I was duly impressed. As I was in town for an event they even opened up the courtesy breakfast room a half hour early. It was clean, delightful, and well stocked which made my early morning less stressful. When I asked if it was possible to bring my Canine Companions service dog there was absolutely no hesitation. They even had a wonderful pet park for our dogs use. I would recommend this to any of my friends or clients staying in Auburn and will definitely be back.

Owner Response, 14 Mars 2016

Dear Jennifer L: We here at the Best Western Golden Key appreciate your kind review. All of the staff love it when our guests bring their four legged companions to visit us. We do hope to see you again. Thank you!

"CLEAN AND FRIENDLY"
RichK_1, 10 Mars 2016

The hotel is very nice and looks well kept on the outside. It consists of 3 building and a pool area. The front desk personnel are very friendly and welcoming. The knew I asked for a first floor room and had one ready for us upon our arrival. The rooms are of good size with room to spread out. The bath room is small but functional. It has two sinks out side of the bathroom which makes mornings easier for the family. The beds are very comfortable. The pool was not open due to the time of year but the spa was. We had a very nice breakfast in their dinning room. Also the Wi-Fi worked well with no problems. When we are in the area again we will be staying here.

Owner Response, 10 Mars 2016

Dear RichK_1: We here at the Best Western Golden Key are delighted to hear that you had such a wonderful stay. We do strive to make every guest experience a memorable one. We do look forward to your next visit. Thank you for your awesome review!

"Not bad option for 1, 2 nights stay"
Leonid O, 07 Mars 2016

The hotel is clean and conveniently located near I-80. If you ask for a quite room the noise from the freeway is not an issue. Breakfast is typical for BW hotels in US -nothing special. Beds are relatively comfortabl.

Owner Response, 07 Mars 2016

I am happy to hear that we were able to accommodate your request to be in a room away from the freeway. Thank you for the review!

"Nice stay"
Kelly t, 27 Février 2016

We recently stayed at the best western. The hotel was clean, safe & we found every thing we needed for a quick stay. We didn't use the pool so can't rate it. For the price it's a perfect stop along highway 80. They allow dogs which was a plus for us!

Owner Response, 27 Février 2016

Thank you for the great review. I am happy to hear that you and your dog had a nice stay. We hope to see you on your next adventure!

"Clean, friendly and functional"
Stephenwr, 21 Février 2016

We stayed here for three nights while attending a family wedding nearby. The staff is very friendly and eager to help with any questions/concerns. The room was spotless and the shower worked well with plenty of hot water. Breakfast is fine and there's a good selection of hot and cold choices, although we stuck with cold cereal each day. Hot tea, coffee, & juices are on tap 24 hours and there's always a cookie to be had when you need one?? Reception have 3 guest safes which we utilized to good effect. These are the usual hotel room type of safe with a code lock--good solution for valuables. A short walk from the hotel is a Raley's store where you can buy great sandwiches and other travel needs. We'll certainly stay here again if in the area.

Owner Response, 21 Février 2016

I am happy to hear that our team provided you with superior customer care. It sounds like you had a wonderful stay. We look forward to seeing you again!

"Best Place To Stay in Auburn CA Area!!!"
TwinBridges1982, 19 Février 2016

Cindy, Jennifer and Denise do a fantastic job of running this hotel and attending to all of their guests' needs. Conveniently located, great customer service and reasonable rates. Walking distance to great restaurants. Best place to stay in Auburn, CA area!

Owner Response, 19 Février 2016

Thank you for the stellar review! I will be sure to notify Denise and Cindy of the kudos. I am glad to hear that we took good care of you during your stay. We hope to see you soon.

"Good location to discover the gold country"
Todd E, 10 Février 2016

Category: "Medium Budget." We stayed two nights and used it as a base to tour Auburn (on a whim) and the gold museums in the region. We arrived late in the evening as "walk-ins," amidst a storm that was pummeling the region (it was said four inches of rain fell). The staff person was friendly and efficient, explaining the green energy system in each room. The facility was older but very well maintained and even in February the outside pool and hot tub were open. Burr! The landscaping was very nice. The bed was excellent and comfortable, medium firm. The one big draw back, which earned it the "3" star rating, was the ambient noise. The hotel is next to the freeway and the outside door had no weather/sound striping and the large gaps let in a lot of sound. I used my ear plugs and that was fine. The complementary breakfast was typical fast fare and well done with lots of options.

Owner Response, 10 Février 2016

I am happy to hear that our team took good care of you during your stay. I will be sure to pass along the kudos to our Front Desk, Gardening and Maintenance teams. I apologize that there was not weather stripping on the door. I will notify our maintenance department. Thank you for the nice review.

"Best of the Best in the West"
TheBikeShack, 27 Janvier 2016

We travel coast to coast up and down and all around the USA and on a budget to boot and this place really stands out as an Amazing Value! Large, Clean, Quiet rooms with an accommodating staff. Fine Breakfast and a hot tasty beverage make Best Western Golden Key as THE PLACE TO STAY in and around the Auburn Area!

Owner Response, 27 Janvier 2016

Wow! Thank you for the glowing review! I am so happy to hear that we exceeded your expectations. We look forward to seeing you again the next time you are in town.

"clean, older"
Gary S, 25 Janvier 2016

Nice and clean, would def. stay again. The staff though did NOT know the road conditions (snow conditions) he looked at me like .. what???? when I asked about the road. lol he said theres a computer over there. So staff was very poor... but if you just need a room its good.

Owner Response, 25 Janvier 2016

Dear Gary S: I am so sorry that our guest agent did not provide you a roads condition report. Our agents are trained to use the guest computer to print out this report so that it is available for the guests at anytime. We also have a phone number for Road Conditions that we can call for our guests. Thank you for bringing this issue to our attention. We do look forward to seeing you again.

"Only one complaint"
Paraflicks, 23 Janvier 2016

I've stayed here twice. My most recent stay was in December 2015. I had a king room, which was nicely appointed. There was an upholstered chair with ottoman. The bed was comfortable. The bathroom and vanity area were spacious, and there was reliably hot water for the shower. My one complaint was the prominent smell of deodorizer in the room. It was a pet-friendly room, but I frequently travel with my dog so I know that heavy deodorizer is not always used in pet-friendly rooms, and this odor did not dissipate after being in the room for a while. I had the same experience when I stayed at this motel in 2014, so it was not an isolated experience. It is a nice motel, and a good value for the price, and I would probably stay here again, but I could not recommend it to someone sensitive to strong odors.

Owner Response, 23 Janvier 2016

Dear Paraflicks: I am happy to hear that you like our hotel and find us clean and comfortable. I am sorry that the room was strongly deodorized. We are utilizing new housekeeping procedures which are more environmently safe and do not have a strong, lasting chemical presence. Hopefully, next time you visit us, you will experience an improvement on this issue. Thank you for your feedback.

"Couldn't be better and at such a good price"
IMIUBU2, 22 Janvier 2016

We like Best westerns in general because the are individually owned but that does give some range in quality. I give them 5 stars because every thing was just the best. Super clean, organized, breakfast was really good with hard boiled eggs and sausage instead of scrambled egg mix, Fresh fruit, yogurt, and a variety of juices and cereals too. The staff was ultra nice. We will definitely stay here again.

Owner Response, 22 Janvier 2016

Dear IMIUBU2: Thank you for the high praise. The staff and I appreciate your super review. We hope that you will stay with us again the next time you visit Auburn. Again, Thank you.

"One night passing through"
Gael42356, 20 Janvier 2016

This hotel was a very good value. The rooms were clean, and nice size flat screen TV. The staff were very friendly. The heater was very noisy and came on/off very often all night long, as it was cold and had been raining hard. The included breakfast was the usual high carb of mainly muffins, breads and waffles with weak coffee. There were no eggs, yogurt or fresh fruit. Apparently they serve yogurt but were out. But again, the price for the night was very inexpensive so it would be okay to get breakfast elsewhere. The nearby Joe Caribe Bistro restaurant was very good with fresh ingredients. I would stay here again.

Owner Response, 20 Janvier 2016

Dear GAE142356: I am happy that you found our hotel a good value. I am sorry that the hard boiled eggs, yogurt and fresh fruit which consists of apples and bananas were not visible at the time you were at breakfast. Our breakfast attendent is usually good about replenishing all the breakfast items. We will bring this to her attention so that this will not be a problem in the future. We do look forward to seeing you again.

"Totally Surprised"
Alex B, 19 Janvier 2016

This was one of those unplanned trips and booked this hotel on the fly --- and surprisingly very happy with the result. The room was well maintained; must be just been renovated. Everything was clean and in good working order. Room even has microwave and a small fridge.The clerk was helpful even recommended a great restaurant for dinner. The quality of food for breakfast was good; a staff was constantly checking and replenishing food. I won't mind coming back if I'm in the area and in need of a decent place to stay at a competitive price.

"Clean and comfortable"
dancer630, 18 Janvier 2016

We couldn't have been more comfortable. My husband and I and our dog had adjoining rooms with my sister. The additional fee of $20 for our dog is fair and reasonable. We loved the parking right outside our door. The furnishings and mattress are new and the room was sparkling clean. The heat and air system is the best. State of the art system that works simply and immediately is fantastic. The room is a good size and includes a fridge, a desk with an office type chair and a big lounging chair. I love the fluffy, soft, and nice smelling towels. They even provide and area to walk the dog with dogie bags. We were treated very nice by their staff. We will be back on our next business trip.

"good location, great service"
David C, 11 Janvier 2016

We needed a hotel near town, but not too noisy. Our room was back from the road and perfect. Staff very helpful and efficient. Price was perfect and breakfast a nice feature. Because it was on the interstate going to Lake Tahoe, skiers loved the location. We were near family for 4 days and it was a nice retreat.

Owner Response, 11 Janvier 2016

It is wonderful to hear that we are everything you were looking for in a hotel. I am happy that you were able to spend quality time with your family. We hope to see you again!

"Great stay at a great value!"
931deborahw, 10 Janvier 2016

Comfortable, quiet and clean room. Breakfast choices were more than was expected which was a nice surprise. Hotel staff were very friendly. Easy access to location. This was a great value and a great stay. Thank you!

Owner Response, 10 Janvier 2016

I am pleased to hear that you were comfortable and enjoyed your stay. Thank you for the nice review!

"Very Comfortable and Friendly Place to stay"
Kathleen C, 04 Janvier 2016

We have stayed at the Best Western Golden Key several times now and will continue to make it our place to stay when visiting relatives in the area. It is somewhat out of our way in traveling between the LA area and Humoldt County, but we will make the extra drive just to stay at the Golden Key where everyone we have dealt with is very friendly, and the rooms are comfortable and cozy. We have always stayed in the older section and like the decor and size of the room and also enjoy the pictures and artifacts of the Old West that are displayed in the reception and breakfast area.

Owner Response, 04 Janvier 2016

Thank you for the excellent review! I am elated to hear that you go out of your way to stay with us. The artifacts of the Gold Rush era (photos, sign and map) in the Breakfast Room you refer to, belong to our owners and are from their descendant's gold mine. See you soon!

"AUBURN FOOTHILLS STOP"
thom.calandra, 03 Janvier 2016

THIS BEST WESTERN is always pleasant and a terrific stop on the way up or down the mountain on the way into the Sierra -- Tahoe, Donner, Truckee and so on. The staff here goes the extra mile. The beds were firm and the rooms quiet and warm!

Owner Response, 03 Janvier 2016

I'm happy that we are your go-to place when you need some fun in the Tahoe snow. Thank you for the kudos to the staff. We are lucky to have such a great team. See you next time!

"Very Good Best Western"
Adrienne B, 03 Janvier 2016

I stayed here when my first choice hotel was booked. Glad I did. Very comfortable, clean, and well-run. The breakfast was very good and presented nicely in a well appointed dining area. Very impressed for a Best Western. I would definitely stay here again.

Owner Response, 03 Janvier 2016

Thank you for the nice review. I am happy that you gave us a shot and that we exceeded your expectations. I hope that you will stay with us again.

"Would recommend this Best Western"
jayne G, 01 Janvier 2016

This was our first time at this Best Western. Our room was clean, and the staff friendly, helpful & responsive. The breakfast was satisfactory, but could improve on the choice of items, especially if the stay was more than 2 nights. There could be improvement on the waffle mix. Overall, we would recommend this Best Western. They are also pet friendly.

Owner Response, 01 Janvier 2016

I'm happy to hear that you enjoyed your 1st stay with us. I am sorry to hear that you are not happy with our waffles. If you have a moment, please give us a call. We would like to hear specifically what could have been better. We take these reviews seriously.

"Great service, clean rooms, better than usual breakfast"
Anthony C, 31 Décembre 2015

Great service, clean rooms, better than usual breakfast. Location is busy commercial so don't expect a romantic hideaway. About a 5-10 minute drive to downtown Auburn and conveniently right off the freeway.

Owner Response, 31 Décembre 2015

I am happy you enjoyed your stay with us. We have recently upgraded our Breakfast by adding a second flavor of waffles (rotating the 2nd flavor), to-go breakfast bars and a better quality coffee. We are trying out Nutella at the moment and are deciding if it will be a permanent fixture to our offerings.

"Restful Stay"
Barbara F, 30 Décembre 2015

Checked in at 3pm after long drive. Found a wonderfully clean and comfortable place to rest and restore ourselves before another long drive home. For a place to be so fully occupied I found it incredibly quiet. Love stopping here when we pass through.

"Good place to stay near lower Sierras"
sunshinegirlGualala, 30 Décembre 2015

We stayed here two nights while celebrating Christmas with relatives in the area. We have stayed here often when we spend Christmas with them. They have upgraded the décor and amenities over the years and we are very happy when staying here.

"Best Western Auburn CA"
Janet T, 23 Décembre 2015

Always love staying at this motel. Very clean inside and outside. Staff are always very professional and helpful. An added perk for us is pet friendly and close to our favorite place to eat, Sizzler! We stopped here on our way home because the highway was in horrible condition from snowfall. Ended up having to stay an extra night and it was no problem.

Owner Response, 23 Décembre 2015

I'm glad that you were able to stay safe from the snowy roadways and that we had a room available for you and your pet. We are lucky to have such an amazing team. Thank you for the kudos! We hope to see you on your next trip.

"nice comfortable spacious room"
Kathy C, 20 Décembre 2015

This was a pleasant stay, the room was comfortable, lots of amenities, fridge, microwave, coffee pot, bed had nice fitted sheets, wifi worked well, lots of outlets for phones, etc., clean, I would recommend this hotel.

Owner Response, 20 Décembre 2015

I am happy to hear that your stay with us was pleasant. It sounds like we were exactly what you needed. I'm glad that you enjoyed all of our amenities. Thank you for the great review!

"Perfect Location"
jlouise254, 19 Décembre 2015

Perfect place to stay when visiting my Dad who lives in Meadow Vista. Easy on and easy off for I-80. Breakfast is decent but nothing to get excited about. But as I travel alone, it is my choice again and again.

Owner Response, 19 Décembre 2015

I am glad to hear that we are your go-to place when visiting your Father. Thank you for consistently staying with us. We hope to see you on your next trip!

"very nice and clean"
Kathy C, 17 Décembre 2015

We got a room here and it was very nice and clean, spacious, comfortable, and within walking distance of a few stores. The clerk was helpful in giving us a town map so we could find a car wash, and a few restaurants. I would recommend this hotel. Nice amenities, just a nice visit.

Owner Response, 17 Décembre 2015

I am happy to hear that you had a great stay with us recently. We work hard to ensure that all of our guests have the best experience possible. I am happy to hear that we were able to provide you with superior customer care. We hope to see you soon!

"Place to stay in Auburn"
Tim C, 16 Décembre 2015

This Best Western is conveniently located off I-80 at the Forestville exit. It appears to be an older style property but the rooms are up to date and comfortable and quiet. There is a good restaurant and bar (Joe Caribe's) a short walk away and it is a block from one of the greatest fruit and sandwich stands in the universe, Ikeda's.

Owner Response, 16 Décembre 2015

I am happy to hear that you enjoyed your stay. We do have an older property but are always working on projects to better our place for the satisfaction of our guests. We are proud to have been a Best Western location for over 50 years. I'm glad that you were able to check out some of the local business during your time in Auburn, CA.

"Awesome"
Ted K, 12 Décembre 2015

When we visit our kids in California we continue to stay here because it feels and sleeps like home. The trip takes us about 15 hours from Wyoming and it is important to us to have a relaxing stay. We have been staying at this Hotel for quit along time and are familiar with all of the employees. The treatment we receive has always been outstanding.

Owner Response, 12 Décembre 2015

I am so glad to hear that our hotel feels like home to you and your wife. Give us a call when you plan on visiting your son and his adorable family again. I look forward to seeing you soon! Tell Angie to bring photos!

"Two stories, no elevator"
277jacquelyns, 07 Décembre 2015

This is an older Best Western property. We often stay at BW hotels because of the consistency of sleep comfort and the breakfasts are a big plus. This property is right off I-80 and we could hear the traffic very loudly through the bathroom window (it was closed, but single pane). We resolved this by closing the bathroom door (then it was very cold!), and leaving the AC/Heat fan "on" for the background noise. Our room was large and the bed was very comfortable. They had all the amenities needed in the room. Heat in the bathroom would have been nice (the "heat lamp" in the ceiling did not provide much). If you are looking for a choice selection of TV, this location is only "digital" and many of the channels "offered" were really not available. The breakfast was standard continental fare with waffles, pastries, fruits, yogurt and cereals. They offered hard-boiled eggs, and I missed the scrambled eggs and biscuits and gravy that a lot of other Best Western properties offer. This hotel is two stories and no elevators. If you find it difficult to get your luggage to the second floor, please make sure you ask for a first floor room. The staff was friendly and accommodating.

Owner Response, 07 Décembre 2015

I am sorry to hear that you were not satisfied by the number of T.V. channels provided. Without notice, our provider dropped about 20 channels overnight. I am sorry for the inconvenience. The owner is considering changing providers. I am also sorry to hear you were disappointed with our breakfast selections. It sounds like you were expecting the hot breakfast items that are served at Best Western Plus locations. I apologize for the confusion.

"Fine for older motel"
Shelli M, 06 Décembre 2015

Breakfast was good, nothing cooked but reasonable selection of food - boiled eggs, waffles, yogurt, cold cereal, breads. The room was good for the price. Very clean. Staff was friendly. Bed and pillows were comfortable. Typical motel with heater cycling and due to proximity to freeway, some road noise. That said, proximity to freeway was very convenient.

Owner Response, 06 Décembre 2015

I am happy to hear that you were pleased with the value for price paid, Breakfast selections, comfort of the bed, cleanliness of the room and quality of our team. We hope to see you next time!

"Best Western Golden Key, Auburn"
luvgrumpy, 28 Novembre 2015

This hotel is centrally located, on and off to the freeway. Nice exterior and very room, which is most important. The staff is very welcoming and helpful. The breakfast area, like most places is a bit crowded at times, but still enjoy that you can grab something to eat to start your day. Overall very nice hotel and the staff there was excellent.

Owner Response, 28 Novembre 2015

Thank you for the excellent review! We are lucky to have such a great team and I am happy to hear they provided you with superior customer service. We hope to see you next time you are in Auburn, CA.

"Very Nice ! "
nixona, 24 Novembre 2015

We stayed at this location on our trip and we were very pleased , it is pet friendly , it had a smoking room available, the room was very clean , and comfortable. The beds were very comfortable - we had a king size bed , and we slept great and woke up feeling refreshed ! The free breakfast is ok - nothing special - but doable. We would definitely stay at this Best Western again !

Owner Response, 24 Novembre 2015

I am happy to hear that you and your pet had a great stay with us! I'm glad that you both slept great and felt refreshed in the morning. We will see you on your next trip!

"Pleasure"
Gary A, 24 Novembre 2015

Stay was great! Enjoyed the time we were there. The breakfast was fun because we met many other Guests that enjoyed their stay too. The setting of the location is perfect. Walking distance to restaurants and businesses near by.

Owner Response, 24 Novembre 2015

Thank you for the great review! I am happy to hear you and other guests had nice conversations during breakfast. We hope to see you soon.

"Minor problems"
Ron T, 22 Novembre 2015

Almost everything about our room was positive -- comfortable bed, furniture, etc. -- except the sink drained very slowly and the heater was noisy and woke us up when it came on. But we would stay there again and have many times in the past.

Owner Response, 22 Novembre 2015

I am glad that you had a great stay. I am sorry that your sink drained slowly and the heater was noisy. I will follow up with our Maintenance Team. We hope to see you soon.

"Satisfied Seniors"
ccnvw, 14 Novembre 2015

This was our first time to stay at this particular Best Western and it was a quiet, comfortable and clean motel. We did not take the time to use the heated pool and lovely spa, but did check the water temperatures and facilities. Very clean and nice. The breakfast room was large and pleasant. The blueberry waffles were a treat. So good! Definitely would stay here again if traveling or attending a meeting in the area.

Owner Response, 14 Novembre 2015

I am happy to hear that you enjoyed your stay with us. We have recently added a second flavor to our waffle selection. We have had fantastic guest feedback about this addition. We will be rotating our special flavors and have already tried blueberry, pumpkin and cinnamon.

"Great Hotel"
Steve P, 05 Novembre 2015

Beautiful setting for an extremely neatly laid out and clean hotel. I would recommend the Golden Key to anyone needing lodging in Auburn, though a short hike from tourist attractions. Nice deep end in the pool. Great breakfast in the morning. Friendly staff.

Owner Response, 05 Novembre 2015

Thank you for the great review! I am happy to hear that you had a great stay. See you soon!

"Nov. 2, 2015"
Tim C, 02 Novembre 2015

The usual dependable, functional quality expected at a Best Western. The room was clean and comfortable. It is an older property but well maintained. Very convenient location just off I-80. Three or so minutes from historic, downtown Auburn with its bars, restaurants and gold mining history. Just down the block from the famous Ikeda's snack bar, fruit and food stand, a description which doesn't do it justice.

Owner Response, 02 Novembre 2015

I am happy to hear that you had a comfortable stay with us. We are centrally located to many great local eateries and small businesses. I am glad you had the opportunity to explore our town.

"Best amenities"
Kim M, 29 Octobre 2015

This was the best Best Western we've ever stayed in. Clean, attractive, quiet and comfortable. No stuffy, noisy air system--easy to use, keeps the air fresh. Best Western bathrooms are always cold, but not this one. When we asked for a quiet room, they gave us the top back corner. Highly recommended.

Owner Response, 29 Octobre 2015

The best Best Western? Wow! What a compliment! Thank you for the kudos. We do our best to honor guest requests and I am glad that we were able to give you a well suited to your preference.

"Nice"
MoonManScott, 25 Octobre 2015

For the price range very nice. Very clean nice people I am picky and this place is worth it. You will not go wrong staying here. Saw dogs here so its dog friendly. I am a smoker and they even had a room for me and it smelled clean.

Owner Response, 25 Octobre 2015

Thank you for the compliments! We are meticulous and have a team constantly deep cleaning our rooms. We have recently purchased a commercial grade steam cleaner and are excited about the results. We hope to see you again!

"would stay again"
Jennifer C, 25 Octobre 2015

This is a nice, quiet place to stay. Although next to a highway/main street the hotel stayed very quiet. Hotel was full both days, but we never had any problem with breakfast or parking. We would stay again.

Owner Response, 25 Octobre 2015

I am happy to hear that you had a relaxing stay with us. We hope to see you soon!

"Great for dogs and relaxing"
loisb799, 21 Octobre 2015

The park like setting was great for the dogs. Had table, benches, and bar-b-q along with providing the poop station. They even had a rose garden to sit in and a putting green. Pool the cleanest outdoor pool I've seen. Spa OK. Rooms could be nicer but were clean and still had ref and micro.

Owner Response, 21 Octobre 2015

I am happy that you and your dog had a great time while visiting with us. Our Gardener Kate does a fantastic job and is responsible for all the beautiful landscaping. She has something interesting and beautiful blooming all year.

"Worth a brief stay"
Captainmad2014, 14 Octobre 2015

Breakfast included waffles,eggs,sausages and kept full. Allot of freeway noise. Walk-able distance to eating places. Close for Placer County wine tasting and Hidden Valley Regional Park. Suspicious looking people in parking lot a night, but they did not stay long.

Owner Response, 14 Octobre 2015

I am sorry to hear that you were uncomfortable with some of our guests. We do not allow anyone who is not our guest to use any of our facilities. If there ever is any kind of problem, our front desk is available 24/7.

"Great Stay"
Ken O, 09 Octobre 2015

Overall accommodations were very good. Contemporary room designs. Good breakfast and eating surroundings. Mattresses in good shape for those with back pain. The only bad thing is that only CNN news was offered on TV.

Owner Response, 09 Octobre 2015

We like to keep the Breakfast room T.V. on either local news or the Weather Channel. We do not take a political stance and do not want to alienate anyone. I am sorry to hear this was not the case when you stayed. I am happy to hear that otherwise you had a great stay.

"The rooms are good, but the people make the difference!"
love2travelbigtime, 06 Octobre 2015

The rooms are good, but the people make the difference! We spent two nights at the Best Western Golden Key in September. The rooms are good just as they are at most Best Westerns. The beds were comfortable and the air-conditioning works fine (which was a good thing since it was almost 100°). What really set this hotel apart was the great service. My wife and I were waiting outside for our ride and one of the employees came out from the office with glasses of water for both of us. He also offered us a warm baked cookie. Both my wife and I looked at each other in shock as we were not even aware that they could see us from inside. It is little things like this that really set apart the good hotels from the mediocre ones. As a matter fact, I am currently at another Best Western and the difference in service is startling. More on that in my next review.

Owner Response, 06 Octobre 2015

I agree, our team is fantastic and they really bring that something special to our hotel. We like for our guests to feel like they are family. Thank you for the kudos. We hope to see you soon.

"Clean, Comfortable, Friendly"
Raye-Lee, 06 Octobre 2015

The Rooms are clean & comfortable, with plenty of outlets to plug in all your devices & free Wi-Fi available. The bed, this time, was a little on the hard side, but not too bad. The Pool area is a little on the small side, but nicely kept. The value for your money is very good. We've stayed here a couple of times, in the past couple of years & will again, when in the area.

Owner Response, 06 Octobre 2015

I am glad to hear you had an enjoyable stay. We will see you soon!

"Road trip"
Trawlergirl, 03 Octobre 2015

Nice old style motel. Nice room, decent shower, 2 sinks. Just there for an overnight but would return if in the area. Breakfast was good for us, we don't usually eat the eggs and they did not have any. Fresh fruit, good cereal. Quiet and good a/c.

Owner Response, 03 Octobre 2015

I am glad that you had a great road trip. We do provide hard boiled eggs. I am sorry that this was missed. We hope to see you soon!

"Decent, convenient"
FallenLeafGal, 02 Octobre 2015

Several members of my family stayed here for a couple of nights for a family wedding in the area. The rooms are very average, kind of drab to be honest. The bed was comfortable. It was fairly quiet in spite of the motel being full. But try and get an upstairs room if you can. Pluses are the better than average breakfast offerings and the shaded seating in the pool area. We spent a lot of time between wedding activities just sitting around the pool and catching up. One negative - there were way too many places to sign on the check-in form. The front desk clerk highlighted at least 6 places that required initials or signature. It had me laughing, but still annoyed. As an event manager, I've stayed at hundreds of hotels around the country - and this little motel in Auburn had more things to sign than any place I've ever stayed at in the last 10 years! It was to the point where I thought they'd be asking for fingerprints. I imagine the process can cause some delays when there are several people waiting to check in. Not a good idea to start a guests stay with a negative experience.

Owner Response, 02 Octobre 2015

I am sorry to hear that you were unhappy with our check-in slip. We have 3 boxes that must be checked or initialed to say you understand our policies on smoking, pets and check-out time. We require a vehicle license plate and 1 signature.

"Clean! Updated! "
Robert L, 02 Octobre 2015

Iv been to many, many best western's before, but I was very surprised on how CLEAN and updated these rooms are.. (I always ask for a updated room) very impressed with the property and service at the front desk at check in. Lots of places to walk to eat or bbq yourself at there mini park there onthe property that has a few clean grills

Owner Response, 02 Octobre 2015

I am happy to hear that you enjoyed our hotel. We take the cleanliness of our facility very seriously. We have a Deep Cleaning team that is constantly working on cleaning our carpets and deep cleaning all guest spaces. We use UV sanitizing wands and have a steam cleaner. I will be sure to let our cleaning crew know that you were impressed.

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Is breakfast included in the rate?
julie
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
julie
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
julie
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
julie
Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
julie
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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