Best Western Courtesy Inn - Anaheim Park Hotel, Anaheim

If you're not a picky family, it was ok. You get a little less than what you paid for. Place needs a major renos and more amenities to use for like heated pool. But if you're going to Disney, It's a good place to just put your head down!

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Hello Joann, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

Chose this site for the three beds and proximity to the Park. Beds were fine, proximity wasn't. First impression: I was told to wear a mask in the lobby--after several hours at Downtown Disney where masks weren't required. It's March 2022. Someone there needs to tell their Corporation that masks never really worked and just about everybody else doesn't care anymore. With that said, the employees were pleasant, saw to our minimal needs, and did their jobs--I applaud them. Next, tiny parking lot, though spots were available. Spots available alone tells me something about this hotel. Noisy intersection at Ball and Walnut--all day and most of the night. Cars and motorcycles flexing their small brains constantly. The capper: woke to the stench of marijuana at 1:00 am. I don't care if it's legal or if you have your (easily-gotten) medical card. It's the foulest, most putrid odor in the world. I'd rather smell an actual skunk or a freshly opened Heineken. I've stayed at countless hotels around Disneyland, from all three Disney properties to most along Harbor and Katella Blvds. My advice to anyone who has read this far: spend the money and stay at a Disney property. You get what you pay for.

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Hello Guest, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

Stayed there to go to Disneyland. The room was suitable for a stay for a few nights especially if you are staying mostly at Disney during the day. Traffic noise is very loud. They initially didn't take my Apple Card, but during check out did. Near a bus stop so you can take it to Disneyland. We used Lyft, expect to spend about 10 dollars one way in average.

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Dear Mike, Thanks for the stay and the feedback. Guest comments are valuable inputs for us to better our services. Your observations will definitely be taken for proper action. You can expect a further improved stay next time. We look forward to seeing you again soon. Sincerely, Hotel Manager.

To make an early entrance into Disneyland on the day after Christmas, we needed to be close to the parking entrance. The Courtesy Inn fit the bill perfectly location-wise. The room had plenty of amenities - TV, big fridge, easy internet, comfortable beds. Breakfast had plenty of choices - mostly packaged food items. We're so glad we stayed here rather than make a long drive.

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Dear Bethieu, Thank you for your recent stay at our property. It is great to hear that your stay with us was satisfactory. Your appreciation for the room,amenities and hospitality encourages us. It is our pleasure to serve our guests like you. Looking forward to welcoming you again. Sincerely, Hotel Manager.

We have stayed at Best Westerns for years and this is by far the worst we have stayed at. To start this location is a good 30 minute walk on a somewhat busy road to get to the gates and with little ones that's tough. Next the location did not feel safe and the room was so noisy from all the road noise all night. Next the room was in terrible condition, it smelled like mold, stains on the floor and sheets. Bathroom was filthy and the shower handles came apart from the wall when we used it. The safe didn't work and there were staples comping from the carpet. When I asked for a refund, I was only given the option for a different room. Very disappointed in Best Western to even offer this hotel with their brand and as a Diamond member, I was very disappointed with Best Westerns overall customer service.

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Hello Nikki, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. We will to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guests' reviews. Sincerely, Hotel Manager

We chose Best Western because it was great in the past. Very bare bones now. This particular hotel was disappointing - pool was green and an eyesore, coffee pot was broken, no bottle opener (used a belt buckle) and stayed that way despite requests, minimally knowledgeable staff "I don't know" was the refrain. California has new transportation rules for buses etc - which was a surprise for out of state people. BW could have navigated this better for customers - handouts etc. We couldn't even get recommendations for places to eat in the area.

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Dear Guest, Thank you for your recent stay at our hotel and giving us the feedback. On behalf of our entire team, I would like to apologize for failing to match your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely, Hotel Manager.

Stayed at this place after going through some other options and went based off of the stars it had. It's an old property and you can definitely tell. We got placed in this creepy corner room (207) which had a clogged dirty sink! Was a blessing in disguise I guess because we got moved to a different room that was less creepy. You can hear traffic like crazy all throughout the night. Also the security latch on the door was missing so that didn't help with feeling secure. Def springing for something better next time!

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention Sincerely Hotel Manager.

The rooms and location were not the best. Breakfast could have been a lot better. They had frozen breakfast burritos. The yogurts and muffins were a lot better then the burritos they had. Coffee and orange juice definitely came through. And we really appreciate the house keeping team for coming in to clean our room and do our beds while we were out.

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Dear Guest, Thanks for the stay and the positive feedback. We shall definitely work on your observations about the breakfast. Guest comments are valuable inputs for us to better our services. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

This best western hotel had very friendly staff that assisted me when I had trouble finding parking, since the hotel has very limited parking. The hotel is going through so renovation so there is a bit of noise but nothing too loud. The room was spacious and had all the amenities you need. This hote is near Disneyland but not close enough to walk to the park. Overall a very comfortable stay and no major issues.

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Dear Mario, Thank you for your recent stay at our property. It is really nice to hear that you had a satisfactory stay. Your appreciation for the room,amenities and hospitality encourages us. It is our pleasure to serve our guests like you. Looking forward to welcoming you again. Sincerely, Hotel Manager.

Miguel was very rude. I forgot my glasses so my daughter was going to read the Covid form for me and Miguel told her she couldn't and I stated I didn't have my glasses. He kept shaking his head at me, my daughter and granddaughters and kept making remarks under his breath. We go to the room & use the bathroom after a 6 hour drive and it doesn't flush & he said well don't use toilet paper and walked out. Very unprofessional & then we mind out he is the manager. Very shocked to hear that. Also we got really bit up by spiders and when we went to have breakfast we let the staff know and they said sorry for the issue with the bed bugs but we didn't mention anything about bed bugs but I'm thinking they have issues with them so that why they assumed it was bed bugs. BE AWARE!

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
DearVeronica, My apologies for the lack of professionalism with our staff. I understand the importance of staff hospitality and its impacts. We will investigate and deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel Management.

This hotel needs serious updating. The elevator didn't work. The pool is closed and full of moss. The AC was loud and had to run non-stop to keep the temp tolerable. Our door didn't latch properly and would pop open if you didn't pull hard to close it when leaving. The bathtub faucet leaked non-stop wasting a significant amount of water. The stopper on the bathtub didn't work so the tub couldn't be filled. I would not recommend this hotel and definitely won't return on our next trip to Disneyland.

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention Sincerely Hotel Manager.

Guest noise was not controlled. Music was too loud until 4 am. It was so loud I can't believe staff did not hear it. The hotel was fairly clean. The breakfast could have been a bit better. A frozen burrito was offered but they did not offer to heat it up.

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Dear Julie, Thank you for the stay and the feedback. I am very much concerned with your feedback. My apologies for the noise issues and the overall bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

I would like to start by saying, I love Best Western. I've been staying at their hotels for 20+ years and have rarely been disappointed. But this hotel was the worst I've ever stayed in. The location is fantastic, but that's where it ends. The woman who checked us in, clearly was over the day or having a bad one. When I asked about the AAA discount, she gave me this look and rolled her eyes. I was then told I already had a discounted rate (news to me especially since the room was more expensive than any other stay at a BW I've had). When we got to our room, we were greeted by an overwhelming smell of mildew. And the room itself felt musty; like there was moisture in the air. Because of COVID, we decided to just keep the room. The bed sheets and one pillowcase had stains on them. Not sure if they were fresh or stained from previous use that the wash couldn't get out. Either way, it was very off putting. And the noise! The rooms do not keep out any exterior noise. And since this hotel sits on a very busy street, that's a problem. I won't be going back to this BW, nor would I recommend it to friends and family.

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Dear Guest, I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.

We paid for the 3 queen beds room. Ended up requesting a new room. The larger 3 bed rooms floor was uneven and we didn't feel comfortable. Maria at the front desk, was amazing. She contacted the manager and informed him of our concern. Together they were able to get us into a set of conjunction rooms! Extra bath and bed was amazing. We only had to walk through the doors that connected. Great service!

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Dear Anjuli, Thank you for your recent stay at our property. Appreciate you for taking the time to review and recommend our hotel and services. It brings us great pride and makes us go the extra mile to ensure that our guests have a great experience. Your feedback and compliments will be shared with the entire team. We hope to see you soon again. Sincerely, Hotel Manager

This is a well outdated hotel. Rooms were clean but much of the property exterior was in need of some deep cleaning. Traffic noise throughout the night was horrible. Pool was assumed to be closed--littered with floating pine needles and dirt on the bottom. Water bottle filtration station was inoperable.

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Hello Ken, I am extremely disappointed to see your comments. This is an unusual incidence and our apologies. We will investigate the entire issues with the concerned department.. Guest comments are very much important for us. Actions will be taken for inspecting and improving all the issues Request your understanding and support. Sincerely, Hotel Manager.

This is a good location in Anaheim off of Harbor and Katella. It is easy to get to and has a location that jumps you in any direction in the morning. Without Disney open it is a great place for a quick hotel stay with pleanty of amenities in the surrounding areas. The hotels features were consistent and clean.

Hotel Manager, General Manager at Best Western Courtesy Inn - Anaheim Park Hotel, responded to this review
Dear Mike, Thank you very much for your stay and the appreciation about it. It's really so sweet to hear from our guests that they had a good stay. We are privileged to have hosted you and are sure you will be back. Your endorsements shall be our greatest reward. Looking forward to your next trip. Best Regards, Hotel Manager.

I do not recommend this hotel. Their carpets are filthy and will leave your feet black within a few minutes of walking in. Checked out and management only offered a 50% discount even though we did not stay. I have never had an experience like this in all of my years with best western. Avoid this hotel.

Hotel Manager, General Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention Sincerely Hotel Manager.

Best western is excellent hotel with a very helpful staff and excellent amenities. They have extremely clean rooms a nice size pool area where you and the family can enjoy a day relaxing in a quiet setting. It's also located near Disneyland theme park and downtown Disney all in all a great stay

Hotel Manager, General Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Thank you very much for staying with us and appreciating it. It's really so sweet to hear from our guests that they had a good stay. We are privileged to have hosted you and are sure you will be back. Your endorsements shall be our greatest reward. Looking forward to your next trip. Best Regards, Hotel Manager.

I've always been a BW fan. This time, I was disappointed. The AC was horrible and very old. The bed linen were dirty.... and I mean literally dirty. The front desk girl was super helpful and professional.

Hotel Manager, General Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, We are distressed to see your comments. Your feedback is important to us .Our apologies for the inconvenience. The issues you have observed will be investigated and necessary actions will be taken, Thank you for the stay and generosity to appreciate our front desk staff. You can be sure about a fine stay with us. Please visit us again, Sincerely, Hotel Manager

Terrible customer service. Grossly overcharged me..3 times the average night stay! Took advantage of my situation and made me SO UNCOMFORTABLE with their rude service. Never felt so unwelcome at a hotel! “courtesy” inn? Showed NO COURTESY whatsoever. I was on a week long trip and had to switch hotels midway. I fell ill and the current hotel offered me a room (not free...they just had availability open up) so I wouldn't have to switch hotels and could rest. I called this best western and explained the situation and asked to cancel. NO. Well can i check in early so i don't have no where to go, with a fever, for 4 hours. NO. Well can you at lower the penalty charge to the average night stay currently in the area? NO. I then called hotels.com, Where i initially booked the room and they negotiated with the hotel an early check in. When i got to the hotel (which looked terribly run down...gross...not At all like the pictures) i was turned away and told NO EARLY CHECK IN WE SAID! Standing at the desk, with a 101 fever and the women saying “we told you no” with no where else to go was exhausting, humiliating, and all i wanted to do was cry. The general Manager Sue was the worst. Flat out WORST. She heard me at the counter and stuck her head out and said “I'm the one who said no and I'm the general manager.” Then LEFT! Bye. End of discussion. Zero respect, zero customer service. Even if the answer was still no, a little empathy would have been nice! She should not be in the hospitality service because it was obvious she does not know the meaning of the word hospitality. And why couldn't i get a room early??THEY WERENT EVEN FULL. The parking lot was EMPTY. Because of how rude they were upfront I opted not to stay, and went back to my other hotel (the Tropicana...which was the BEST...please stay there instead) even though Best Western would charge me my grossly overpriced stay. I checked and they were offering rooms for $94 that night and had charged me $400!!!! I was made to feel so uncomfortable that i didn't even want to stay there for fear they would not change the sheets in my room or do something else to make my stay, and my sickness, even worse. Trust me with all the sickness going around I didn't even want to be in ANY hotel. this was just a terrible experience all around. But thank goodness for the Tropicana...which I will be writing an excellent review about. All the customer service aspects aside: -inconvenient to the park. Cannot walk there easily -run down -dirty -terribly SMALL -not worth over $50-$80 a night (i had no choice because i needed a room...but they WAY overcharged and took advantage of me) -I've already mentioned...staff are rude and non hospitable.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, We are very much distressed to see you unhappy. Our apologies. We never want our guests to go back with an unpleasant experience with the stay as well as staff hospitality. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborate comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your comments will help us improve our services as we genuinely value our guests' reviews. Sincerely, Hotel Manager.

Clean, comfortable, easy access to Disney Parks with free parking, wifi, and breakfast. Got a great night of sleep to wake up refreshed for Disney days. Its an east walk down Disneyland Drive and then cross over to either catch the Parking structure shuttles, or walk into Downtown Disney. We did the round trip walk 3 times in as many days, and it was not too much with 2 able bodied adults and 2 tweens.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Lauraespaffprd, Thank you for the stay at the Best Western Courtesy Inn and the positive feedback. It's amazing to see the appreciation for the location,parking and the breakfast. Guest satisfaction is our primary priority. Please do visit us again. Sincerely, Hotel Manager.

Great clean hotel with many amenities to offer for the price. Very close to Disney, great complimentary breakfast with many choices and very clean, rooms were very clean, no bad odors in rooms, free parking. Only wish there was a shuttle to Disney - we paid to park at Disneyland for convenience instead of walking which is doable if desired. Would highly recommend if you want clean affordable room on a budget.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Zoeysmummy, Thank you! Thank you very much for your stay and the wow feedback. We are excited to read such a wonderful comment about your stay at the B/W Courtesy Inn. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager.

What a shock to come back from Disneyland to find out that I've been evicted from my room because my stays been cut short, all my gear is packed up in bags waiting for me in the lobby with an email thread that my car is going to be towed. Holy crap I couldn't stop swearing

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Hello Guest, We are disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely verify the reality and take actions to prevent such happenings in the future.Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way. Sincerely, Hotel Manager

The hotel was centrally located, a bit of traffic noise but tolerable. The breakfast buffet was lacking in any prepared hot food or fresh fruit. I ate out each morning. The bed scarf has some type of debris on it and although I left it in plain view three mornings in a row, housekeeping just flipped it over instead of cleaning or replacing it. I will probably opt for another property next visit.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Thank you for your stay at the Best Western Courtesy Inn. On behalf of our entire team, I would like to apologize for not matching to your expectations. Your satisfaction is important to us and we will be using the feedback to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Hotel Manager

Let me start off by saying that the hotel is VERY clean. I appreciated that. It is a smaller hotel with about 37 rooms. The parking lot is atrocious! 37 rooms and there not even 37 spots in the parking lot. 3 or 4 of the spots are literally parking in the driveway where everyone pulls in. When there is a car parked on each side you have literally barely enough room for one car to come in and out of the driveway. Is it free? Yes, but you will want to Uber everywhere if you are lucky enough to get a spot when you check in. The Room - We were in room 105, which happened to be right next to housekeeping. I would not suggest this room at all. It was noisy, with banging and such and it had a tiny little half window that we never even opened the half curtain, because what was the point of staring at a wall? I felt like I was in a cave. We also had a person with children above us. In your reservation it asks about the age of the people, they should consider that when putting people with children on the second floor. They ran around back and forth all night and banged things on the floor. Thankfully they only stayed for one night. Yes, I have kids, and I understand that kids will be kids, but the lack of insulation made for a very noisy sleepless night for our family. Beds - Not horrific, but not comfortable. I am not a total bed snob, but the mattresses are thin and you can feel the bedsprings underneath them. They can use an upgrade. NOISE - AWFUL AWFUL AWFUL! Any of these reviews that say a "little" traffic noise are ridiculous. The traffic noise is terrible, and you can hear it all night long, it is almost like it echoes throughout the whole complex because of how it is built. It is NOT just the street noise either though. You can literally hear every word that is spoken outside. You can also hear every time someone takes a shower. It is not like, oh what is that noise? Oh it must be the water running, it is like a huge amount of water pressure that sounds like it is coming through your ceiling! It is not something you can ignore. Its really terrible. Yes, you can hear the fireworks from Disneyland and if you are not expecting them or you go to bed early, be prepared to be startled awake. They are VERY loud as you are very close. But, it is only a 10 minute show and guess what? You can see them from the other side of the parking lot, so jump out of bed, or come out of your room and catch the free show. Water pressure etc - The pressure was great but REGULATION is a HUGE problem! You were either being scolded with hot water or you were freezing with cold. I was very difficult to find a happy medium. This water dial if you will is extremely touchy as to how far it has to move to change temperature. This is a problem that really needs to be worked on before guests really burn themselves. Especially children. Location - It is located close to Disneyland I suppose. We were trying to figure out how we might get there through Downtown Disney, but being first timers we didnt know how to get there from the hotel. So we just took an Uber to Disneyland each day. It was only $3 and they dropped you off at the taxi drop off area. It was very convenient and it was nice to save that 25 minute walk for the park ;) Breakfast - It was just ok. It is very small and you will have a hard time finding a table. The food was fine, except the second morning the milk was bad and it ruined our breakfast. I dont know if the fridge just wasnt working right or what because the date on the milk was fine, but it was not good. The first day for breakfast they had Egg, and sausage along with the other basics like cereal and pastries and bagels and toast. Also waffles. The next two days there were no eggs to be found. They only had different kind of sausage, so I thought that was a little odd. Staff - VERY VERY FRIENDLY. We had no issues with the staff. We even asked if they would please just drop off more soap and shampoo and towels and not make up our room and they obliged. Everyone we met for staff were very friendly and willing to help. That was much appreciated also. Overall the property is clean, the rooms are clean and the staff is friendly. However we didnt get much sleep due to noise and not comfy beds. I am not sure that we would stay at this location again due to that.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Hello Guest, Thanks for your stay at the Best Western Courtesy Inn. I appreciate your feedback and telling us the positive and negative sides of your stay in detail about all aspects. Our apologies for all the inconveniences you had especially the noise. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

We stayed at the property during our last Disneyland trip. It is located right next to the Mickey and Friends parking structure which made it extremely easy to get to every day. The downside is the noise from the traffic is easily heard in the room. Other than that the room was clean, the staff was friendly and very responsive. The breakfast is typical for a buffet breakfast, just very few tables to sit at and two out of three mornings there didn't seem to be anyone around to clean the tables between guests.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Thank you so much for your stay and kind words. I'm glad that you found us a pleasant place to stay and that our staff was able to offer good service. We shall be always striving further towards bettering the guest experience at our hotel. It is our privilege to have guests like you. We look forward to welcome you again soon. Sincerely, Hotel Manager

I have stayed at this hotel 40+ nights over the last four years and have previously written positive reviews and referred multiple people to this hotel. We love the location which is about a ten minute walk to Downtown Disney. However my most recent stay resulted in an issue that has shown me how poor the management is at this hotel and I can no longer recommend it. I was charged $600 on check in. (I am rounding these charges down just for explaining the story). Two days later a second charge for $400 shows up. I spoke to a manager who told me it would be fixed. The following day I see a new charge for $100. I assumed perhaps I was given a new rate due to the inconvenience. Keep in mind the “refunds” have not actually been refunded as it would take “3-5 business days” according to the hotel. Instead I get home and two days later a *fourth* charge for $700 shows up from the hotel. These multiple charges that were done BEFORE THE OTHER ONES WERE REFUNDED caused my account to overdraft and multiple fees were charged to me. The hotel has refused to even look into their error. I called and the woman I spoke to would not even look at anything and told me my bank charged me the $700. How can a bank magically and randomly send $700 to a hotel?? I contacted corporate and they have simply brushed it off and said the hotel “released the charges”. It is as if no one even read the information I provided! They DID release the charges but NOT BEFORE charging me the new ones!! They were the cause for the overdraft charges and I feel it is a fair request as a repeat guest that the hotel reimburse me for the charges they caused because of their error. And on top of all of that - the current charges are not even accurate! They are $100+ more than what I should have been billed total for the stay! Watch your bank or credit card statements if you stay at this hotel!!

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Hello Guest, Thanks for the stay at the Best Western Courtesy Inn. We appreciate your feedback and understand your concerns. We will try to take up the issues for investigation and corrective action. Regret the inconveniences. Look forward to seeing you again. Sincerely, Hotel Manager.

I was very unhappy with the service I received, The breakfast could of had some scrambled eggs, with bacon or sausage. Also, when the housekeeper takes your dirty towels, they need to leave some clean ones.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Esteemed Guest, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. I have shared your comments with hotel management, who have a genuine concern for the impact this had on your stay. The entire incident will be investigated to take appropriate actions. Sincerely, Hotel Manager

We got a great rate on the Best Western Courtesy Inn in Anaheim. Within walking distance to the maingate via Downtown Disney, this quaint property did not disappoint. The rooms were so clean and comfortable and the staff was so friendly and helpful. Only things to consider are a little street noise from inconsiderate drivers and the noise from the Disneyland fireworks, but this applies to most of the adjacent properties. My friend and I were extremely pleased with our 5 night stay.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Hello Guest, Thank you for staying at the Best Western Courtesy Inn. Your appreciation of the property for the location value and amenities is praiseworthy. It makes us proud and more determined to serve our guests better. We are privileged to have you as our guest. Please make it again whenever you travel to this area. Best Regards, Hotel Manager.

The hotel is very convenient to those visiting the park. It's about a half mile walk and takes you to downtown Disney... For us, it set the mood for the whole day. The hotel is clean and offers cereal and muffins for breakfast. The price is quite reasonable compared to the hotels in the area. The hotel staff is awesome and the facility maintenance team is exceptional. It's easy to get to and there are plenty of places to eat near by.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Garettibrown, We are glad to know that you liked our hospitality and also thank you for appreciating your stay at our hotel. It is nice to note that you found the place, room features and the price great. We are privileged to serve guests like you. We shall always try to offer you the finest stay experience and hospitality. Once again thank you for your nice words and we look forward to seeing you back here soon!!! Best Regards, Hotel Manager. Best Western Courtesy Inn.

The noise from the road was loud, there is no insulation between rooms. You can hear everything in the next room. The carpet was stained and there was a bad smell in the room. There were dead bugs in the bathtub. The water from the shower at the beginning was not draining, but finally did. Water pressure was bad. We decided not to stay the second night of our planned stay and were told we could not get a refund on the second night.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Hello Guest, It is disappointing to note that your stay at the B/W Courtesy Inn was not satisfactory. We regret the inconvenience due to many unfortunate happenings like bugs, smell and water leakage. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.

stayed here for 3 days. on the first night, i go to take a shower and the water is SCALDING HOT. like boiling. I had to be at Disneyland in 8 hours so I managed to put ice cubes in the bathtub and had to POUR the water on myself. my body was still bright red after the shower. then, I went to use the restroom and the toilet wasn't flushing. the first night was hell to say the least. the second night was fine. the THIRD night we put the do not disturb sign on the door. we come back to the room that night and the sign is taken off and our room is made up. REGARDLESS of the fact, we did NOT WANT ANYONE IN OUR ROOM. we went down to the desk and were told we would be refunded partially for both the first and third night. now I am back in phoenix, and our card not only got charged an extra $100+ dollars, but also the best western is now taking their refund back by charging us for the amount that was refunded as well. if anyone from the establishment wants to comment on this review and say that this is false, I have the credit card statements and the statement of our room charges. it was an amazing vacation but this stay was absolute BS. do not stay here. spend the extra hundred and stay at a Disney hotel, at least they know how to respect their guests.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, We appreciate the time taken to bring to our attention the inconvenience that you faced during your stay with us. We have noted all your observations and concerns and have taken corrective measures to attend to each of the observations. We apologize for the same and assure you that we will certainly look into the issues that you mentioned and try to eliminate it to the best of our ability. We will be honored. Sincerely Hotel Manager

About a 25 minute walk to the park which is pretty close. Your basic 2 queen bedroom with microwave and refrigerator. There is a k cup machine and a blowdryer. Parking is limited but included with hotel room. Also wifi for all rooms.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Thank you for your feedback! We are happy to hear that you enjoyed your stay. We are so pleased to hear you enjoyed the many amenities offered at our location. Please allow us the opportunity to serve you once again! Sincerely Hotel Manager

Hot Water didn't work for two days, Shower got burned twice and my daughter once. Food was absolutely horrible, no cream for coffee, not even toast. Just junk food. Noise from other rooms running water was extreme and air conditioner was over the top loud. Horrible experience would never recommend

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Valued Guest, Thanks for your stay at the Best Western Courtesy Inn. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. I hope you will reconsider. Sincerely, Hotel Manager.

The room was very clean. Good variety of channels for the tv. Pool is average, close to the road so you have a lot of road noise. The big issue we had was the AC was very load. It did work very good but very load at night. We ask and paid for 2 queen beds but received 2 full size. The beds are not convertible at all. Killed my back and hips if your a side sleeper. The walk to Disneyland was not bad. Only a 15-20 minute walk. Which you can save $25 on parking. All in all it was average.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Hello Tony, Thanks for choosing the Best Western Courtesy Inn. I appreciate your feedback and telling us the positive and negative sides of your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager

Great Team Staff Is Very Pleasant and Helpful Rooms Are Clean, They Have Vlean Towels, Some Toiletries, Refrigerator, Microwave, And Thier Remote For The TV is always Sanitized Breakfast Is Good, And Always Clean Location Is Great To Walk To Disney

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Greetings from the Best Western Courtesy Inn. Thank you so much for such a lovely feedback which you have so kindly posted on Trip Advisor. I really appreciate your experience which you have graciously shared along with the compliments on our facilities and service. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We hope that we could match your expectations. We thank you once again for such a delightful review and look forward to welcoming your referral guests. Sincerely, Hotel Manager.

The hotel was very cute from the outside, but was not that close to Disneyland. Breakfast was not that great. The eggs were frozen not fresh. The bagels seemed stale and old. There was no French vanilla cream like in the photo. Photos were not current. The rooms did have Keurig coffee makers which was awesome. Carpets and ceiling was dirty. Didn't want to walk on the carpets with my bare feet. I was very disappointed. But the beds were comfortable. We got a good nights sleep because we were so tired from walking so much.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Valued Guest, Thanks for your stay at the Best Western Courtesy Inn. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but there was a mismatch. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

This hotel is right around the corner from Disneyland, a very quick drive and about a 15-20 minute walk. Breakfast is included but my husband and I went out so I can't comment on the selection. The hotel staff was friendly and if you're looking for a close hotel to Disneyland this is a great option!

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Greetings from the Best Western Courtesy Inn. Thanks for your kind words about the location and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit. Be informed, that we will enhance our hospitality still better. All the best and see you soon! Warm Regards, Hotel Manager.

The hotel is small and is showing some age, the elevator stopped working a few times during my 5 night stay but serviceman was called and elevator was fixed when I checked out. My room was very clean and comfortable, loved having a microwave and fridge, nice big TV. Bed was very comfortable and the shower nice and hot, the noise level is a bit loud since you're right on Ball Road (I used ear plugs and slept like a baby) and the fireworks are LOUD. Since the hotel is so small, it was very easy to go downstairs and get ice. The safe in my room had a faulty battery so I couldn't use it, the office staff allowed me to keep my valuables in a safe deposit box in the main office and made it a point to quickly get the safe battery fixed. The breakfast was nothing fancy but did the job: eggs, sausage or ham, toast/bagels/English muffins, waffles, yogurt and granola, coffee, orange and apple juice and fresh fruit - just what you need to get you on your way. Everyone I encountered, from the office staff to cleaning staff, was VERY friendly and helpful in every way possible. It was a 20 minute walk to the Disneyland Resort so very convenient and much less than other hotels nearby. Overall I was okay with the few hiccups since the staff was so darn nice and good about making it right. Because of that, I would stay here again. It's a diamond in the rough but worth checking out if you know it's not the Ritz.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Hello Guest, Thanks for choosing the Best Western Courtesy Inn. Appreciate your feedback and telling us what you liked and disliked during your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

Decided on this hotel for price and distance. I should have known. I had two separate reservations one I paid for one night and the second for two free nights. They charged me the full stay of the room upon check in. Not a pre-authorization. But the full amount. Did not tell me they did this. When I checked out, they did not give me a receipt. I had to ask for it. One night I find the biggest roach in my sink. Mgr apologized and said it happens. Well it's never happened at any of the other BW.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Hello Guest, It is disappointing to note that your stay at the B/W Courtesy Inn was not satisfactory. We regret the inconveniences due to many unfortunate happenings. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.

Wonderful Best Western room close to Disney. Could even see fireworks. Housekeeping is great, pool was peaceful. We went and stayed while moving our daughter down after college and could not have been happier. It is peaceful bright cheerful and in good repair.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Greetings from the Best Western Courtesy Inn. Thank you so much for your kind words about your stay and appreciate the cleanliness in particular. We are glad that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take committed efforts to offer the best stay experience and hospitality to all our guests. It is our privilege to welcome guests like you. We look forward to having you with us again soon. Sincerely, Hotel Manager.

I was here on business but you can't go wrong being this close to Disneyland and seeing all the happy kids. I'm a diamond member of Best Western so I've stayed at many hotels through-out CA. The price perfect for my overnighter. Food fairly close, room clean, bed comfy. Only 1 drawback...I think we were close to where Disneyland shoots of fireworks. The first boom startled me but quickly realized it was the daily fireworks from Disneyland. Enjoy!

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Hello Brenda, Greetings from the Best Western Courtesy Inn. Thank you for your comment about our hotel. Your appreciation for the overall positive experience is encouraging. Your concern for the higher rates will be taken up to the management for consideration. Anyway, request your continued patronage. Sincerely, Hotel Manager.

This Best Western has everything you could need! Great prices, great location, great atmosphere, great staff, FREE breakfast included (and a darn good breakfast at that, with lots of options), great pool, great hot tub, great water pressure, great great great!

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Greetings from the Best Western Courtesy Inn. Thank you for sparing the time in posting such a wonderful review. We are delighted that you had a memorable stay. Thank you for your gracious comments complimenting the hotel, the rooms, the food, our service and in particular the courtesy extended by the team. It gives me immense pleasure to share your positive feedback with my team. We shall take your suggestions for improvement with due seriousness. Thank you once again and we look forward to the pleasure of welcoming you back in the near future. Sincerely, Hotel Manager.

Stayed here beginning of July 2019 for 2 nights in a room with 2 queen beds on the 3rd floor. Free parking but you need to register your licence plate. Rooms are accessible from outdoor walkways. Our room was clean and a good size. I felt like the hotel does its best for the customers. They provide a really great breakfast each morning with make your own waffles, ready made scrambled eggs, sausages, variety of yogurts, cereals, oatmeal, baked items, etc. They even have soy and nut milk alternatives. Coffee, tea and water provided 24 hours. There is a small outdoor pool but no one seems to use it as Disneyland is the goal when staying here. The staff are friendly. It's about a 20 minute walk to Downtown Disney and another 5 to the entrance of Disneyland from this hotel as it's located on the back side of the park. Our room was next to the elevator and the only complaint I would have is that the air conditioner was really loud but you needed it on as the room was stuffy. The bathroom is small with just a toilet and bathtub but it was kept clean. The sink is in the room with a vanity and there were complimentary bottles of shampoo, conditioner and lotion (no body wash). There is a clothing rack as opposed to a closet. Overall, this is a good place to stay. I've stayed at the Grand Californian for the proximity and to get the Magic Hour but the Best Western is perfectly fine too!

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Thank you for providing us with your experience at the Best Western Courtesy Inn! I'm glad to see that overall you had a pleasant time and that you enjoyed our spacious room, free parking, great breakfast, and great customer service. I also want to thank you for bringing up the issue you found regarding the noise, toiletries, and I do apologize for the inconvenience this caused for you. We will keep this issue in mind as we move forward and make changes to improve our hotel and our guest's experience. We look forward to seeing you the next time your travels bring you through the Anaheim Area! Sincerely Hotel Manager

Great smaller Best Western very close to Disneyland Park. If you get a Lyft/Uber that knows what they're doing, you can be at the entrance of Downtown Disney in less than 5 minutes. Pros - clean rooms, nice, helpful management. Their breakfast offered is good with lots of choices, but not perfect. The bananas offered were a dark brown (some people consider this 'turned') and sometimes the OJ machine was watery instead of OJ. There is limited parking here, so I would recommend arriving early to check in. Even if your room isn't ready, at least your car will be in a good spot. Our room was close to the elevator and unfortunately we heard the doors opening and closing while trying to sleep into the early hours of the morning. Also, if you come back from the park before the fireworks show, be prepared for it, even here. Its LOUD! We saw several people watching the fireworks from the parking lot of the hotel as we ran out of our room in a panic. LOL Bonus. ^_^

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Thank you for your review. We are happy to hear you enjoyed our clean rooms, nice, helpful management during your stay! We have shared your comment on breakfast to management and see what else can be done! I personally apologize for the noise inconvenience caused to you during your stay. We appreciate your business and look forward to your next visit with us. Sincerely Hotel Manager

It's close to the parks and downtown Disney could hear the fireworks from the park! Its clean and relaxed for my family! comfortable beds. It clean outside and inviting when we drove up. The staff was friendly

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Hello Guest, Thanks for the stay at the Best Western Courtesy Inn and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

Now mind you My family and I have stayed at best westerns in Anaheim and all over the United States and have been satisfied by most. I am a rewards member and like to book these hotels because their points are easy to use. My son and I checked in on May 2nd. We had an early flight and arrived at the hotel around 930 am. The personnel at the reception desk was very helpful, had a room ready and checked us in quickly. We checked in to room 310,the first thing I noticed were, stains on the carpet and drapes (not a deal breaker. Just not nice to look at). My son was tired so we took a nap for a couple hours, woke up and i showered. The Bathroom- The face plate on the shower water controller was detached from the shower wall exposing the pipes and the inside wall. Not a deal breaker, however when I turned the fixture to the left for hot water I never got hot water. So I tried the right. To the cold water position, there I found the hot water. Hmm crossed pipes? All of these problems were so able. Until I woke up on the second day with bumps on my arms and legs and itched. We were out all night I thought maybe mosquitos. The bumps were too small. The 3rd day. I had more bumps and lots of redness, and my son received a bite on his arm that looked like a spider bite. We checked out and put on our list of places not to frequent again. I'm sorry I can't comment on the breakfast they served because we did not attend the breakfast. Nor did we use the pool or hot tub.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Esteemed Guest, Thanks for your stay at the Best Western Courtesy Inn and the comments. I'm sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.

We stayed here on a Disneyland trip. I had looked around at a bunch of different hotels, and this one offered a comparatively great price and a location very close to the park. Free parking included with your hotel room was also nice, since most hotels around Disneyland want to charge for parking. The breakfast was your standard hotel breakfast, so my kids were plenty happy with it.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Greetings from the Best Western Courtesy Inn. Thank you for your kind words regarding your recent stay. It is always very gratifying to find out that our guests had a great stay and leave happy with their hotel choice. I hope to welcome you again. Sincerely, Hotel Manager

Basic accommodations with OK beds and the rooms are clean. Breakfast was good and had decent variety. Not easily walkable to Disneyland per the front desk so even though the parking structure and tram are literally behind the hotel it's still a 20 minute walk at best. The bathroom was very careworn with a sliding door that you have to force open and shut. Toilet runs all night. Staff was pleasant.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Hello Chris, Thank you for the stay at the Best Western Courtesy Inn. Kindly accept my sincere apologies for the inconvenience caused to you howsoever during your visit. I am extremely disappointed that you had an unfavorable experience this time. The issue is really important to us and the incidence is being verified. This is not a regular feature of our hotel and we request your understanding and continued patronage. Sincerely, Hotel Manager.

We chose this hotel due to a great rating on AAA travel. Boy were they wrong! Motel style, meaning room doors are outside, anyone can walk up - didn't feel safe. While carpet was vacuumed, room was dingy and looks like a bad house flip where they came in with a paint machine and painted over everything. Bugs were flying in the room. Afraid to take shoes off, let alone sleep in the bed. Not close to Disney, that was miss represented. Got out of there.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Valued Guest, We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

Staying here at BW right next door to Disneyland is the best. The hotel is very clean and comes with breakfast and they have anything you need. Right across the street is a little convinence store/gas station, the staff are super nice and helpfull. The rooms are clean and very roomy for people and always supplied with clean linens. The beds are so soft and comfy for sleeping, lots of soft pillows also.The reward system is the best to have for future stays at BW or airline miles. Great hotel for Anaheim,Ca., Disney location.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Thank you so much for your stay and kind words. I'm glad that you found us a pleasant place to stay and that our staff was able to offer good service. We shall be always striving further towards bettering the guest experience at our hotel. It is our privilege to have guests like you. We look forward to welcoming you again soon. Sincerely, Hotel Manager

We stayed here for 5 nights at the end of February and we were very happy with the hotel and staff. The bed was comfortable, the shower was HOT, and the breakfast and coffee were good. The owner is updating the property but some things are a little older and worn. The room was clean and stocked with essentials. It was maybe a 15 minute walk to the main gate of DL. You couldn't ask for a better location for the price. I recommend this place if you're on a budget but want to be as close as possible.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Thank you very much for taking the time to share your thoughts and feedback regarding your recent visit to Best Western Courtesy Inn. I am so happy to hear you enjoyed the comfort of your stay including the room and our attentive staff. Our company's core value is total guest satisfaction, and I am so proud of my team because they did just that. We hope you visit us again soon. Sincerely Yours, Hotel Manager.

The hotel is a great value. Very close to Disneyland. You can walk from the hotel or the ART bus stop is very close. If you want to enjoy spending money at Disneyland and not on your room then this hotel is perfect.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Thank you very much for taking the time to leave your kind review of your recent stay at the Best Western Courtesy Inn. It makes us always very happy when our guests had an outstanding time in Nashville. We always strive to make the hotel a new "home far away from home" place. Rest assured that I have already shared your comment with the breakfast lady and conveyed your happiness. Thank you for your review, and I eagerly anticipate welcoming you back to our hotel soon. Sincerely yours, Hotel Manager.

If you require a quiet room where you can get a good nights sleep, this is not the place for you. It is right on Ball Road, which carries six lanes of traffic late and early. This is not the fault of the motel but potential customers should be aware.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Greetings from the Best Western Courtesy Inn. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into the noise issue that you have noted, in an attempt to correct and improve on it. I would invite you to contact me personally for any support next time. Regards, Hotel Manager.

The manager and all the staff were extremely friendly and helpful in every way. It was nice to be able to come back from a long day at Disneyland and have a clean room to come back to. It was especially nice to wake up in the morning and have breakfast done and ready for our family of 8.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, We thank you for giving us opportunity to serve you and it is indeed an honor to note that you liked the stay and the service provided by our staff members. We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavor to offer excellent accommodation and friendly service to all our guests I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. Our staff members are tremendously encouraged as their efforts are recognized and appreciated. We look forward to welcoming you back again. Sincerely, Hotel Manager.

We stayed here for our visit to Disneyland. It is about a mile walk to Downtown Disney where you can catch the monorail or access the front entrance to either park. For us the price was great and proximity was decent and the space was clean and quiet. Many of the hotels in the area are very noise due to the freeway. This hotel is tucked in a bit and smaller than many of the hotels which decreased the noise level. It is a hefty walk to access the parks but not prohibitive. We slept in the room and ate breakfast, so this property served our needs. Breakfast was decent. Would stay again for same purpose. Bed is not the most comfortable, but we did not really notice due to exhaustion.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Hello Guest, Thanks for choosing the Best Western Courtesy Inn, Anaheim. Appreciate your feedback and telling us what you liked and what lacked during your stay. We shall work further to improve the amenities and hospitality. Hope to welcome you again soon, Sincerely, Hotel Manager.

We enjoyed our stay here. Staff were friendly and helpful. The walk to Disneyland was about 20 minutes, which is not bad at all considering you're about to walk all day anyway. The hotel is an older one with outdoor halls/doors but the rooms were well cared for and clean. We did have an issue with noise from the busy road nearby keeping us up the first night but we easily fixed it with a white noise app for the rest of our stay! I really appreciated the amount of electrical outlets and USB outlets on the nightstand. Probably the most I've ever seen at a hotel. We enjoyed our time here!

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

I stayed for four nights at this property on my second night at the hotel my son threw a toy and broke the TV screen I reported at the front desk the damage to the TV and was quoted $300 charge for the TV the next morning I was told the TV would be $500 upon check out I was charged $600. After speaking to the manager he said he is the boss and makes the final decision on cost. I was discounted $107 so I was only charged 500 for a 300 tv. I called customer service with best western and was disappointed that they couldn't help that the individual hotel charges what they want for repairs. About the room. The sink clogged while washing you hands. The shower would clog while showering. The pipes were so loud they would wake you up from sleep if another hotel guest flushed the toilet or turns on the sink. The parking lot doesn't have enough parking stalls for the amount of rooms and employees.

Best Western C, Manager at Best Western Courtesy Inn, responded to this review
on behalf of the management , we have fairly compensated our guest in reference to the above incident .We have offered one of the nights as compensation adjustment to room charges as well. We apologize and we look forward to serve you again in a near future trip. Thank you, Management .

We enjoyed our stay here. Quite close to Disneyland (about a 20 min walk) with parking on site. Rooms are pretty standard, but clean and comfortable. Breakfast is help yourself and was a pretty decent selection of hot, cold, sweet and savoury. Staff at reception were very friendly. If you're too tired to stay for the fireworks- you get a great view from here (but on the downside, you can also hear it very well). Overall, not bad for the price.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Hello Guest, Thanks for the stay at the Best Western Courtesy Inn. We are thrilled to know that you had a nice stay at our hotel. Your comment on breakfast is an added encouragement to our team. Guest satisfaction is our commitment and we look forward to seeing you again. Sincerely, Hotel Manager.

Hotel was great. Staff very friendly. Close to Disneyland Parking. At 9:30 the evening we checked in we were surprised that the fireworks from Disney were so close. The noise while outside our room was a big surprise, but we knew what it was.

Best Western C, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you very much.On behalf of management and staff , we look forward to serve you again in a near future visit to Anaheim. thank you. Management .

This hotel was a fabulous choice for my Disneyland trip. The ART picks up very close to the door, and the walk back wasn't too terribly long on nights I wanted to stay past the last bus. The room was quiet, convenient, and had a refrigerator in it, which was exactly what I needed. The desk staff was super helpful whenever I needed anything. I slept great and the bedding didn't set off my allergies like many hotels do. And I got all this for a really great price. The only thing that would have made it better is if Disney hadn't closed off the direct walking path to DTD. I would have much preferred a 5 minute walk to the 15/20 going the long way, but it was still very convenient and the hotel isn't to blame for Disney's decisions.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, We are very much delighted to note that you had a nice stay at the Best Western Courtesy Inn. It is a big encouragement for our team when our guests praise the hospitality and the overall stay. Nice to note that you liked the location with access to Disneyland. We are privileged to host guests like you and invite you to visit us again. Regards, Hotel Manager.

For what it is - a budget hotel - it's pretty nice. Not fancy at all, but the staff was VERY helpful and accommodating and the room was extremely clean. Everything worked, the pool was clean and pleasant and the complimentary breakfast tasted good and had enough variety. I'd stay here again, although it might not be my first choice because of the location. Plus there is no public restroom in the hotel (that is, a restroom guests can use if they arrive too early to check in). But the staff were nice and even when there were a couple of issues we communicated and worked it out satisfactorily.

Best Western C, General Manager at Best Western Courtesy Inn, responded to this review
We are very delighted with your thoughts , thank you very much. We always look forward to serve our guest's with passion and great customer services. Thank you, Management .

love the breakfast with healthy options.they don't have bus pass to purchase so we got it from the hotel next door.place was quiet. far for us to walk from the hotel.they let us park early when we got there so we can head to the park early.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Thanks for your stay at the Best Western Courtesy Inn, Anaheim, ​and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectation. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

This hotel is one we have used every time we introduce grandkids to Disneyland. Very nice rooms. Within walking distance. I'm torn about sharing this find in fear that we won't get a room next time...

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Greetings from the Best Western Courtesy Inn, Anaheim. It was great to have you with us and to note that you had a safe and comfortable stay. Thank you for choosing to visit with us and sharing your valuable feedback. We are indeed glad to know that you impressed with our overall facilities and service of the staff. We hope to serve you again in the future. Looking forward to your next visit. Warm regards Hotel Manager.

We enjoyed our stay while visiting Disneyland. The hotel is very clean , Nice amenities, a good breakfast. The staff was very nice. While they do not provide a shuttle to Disneyland they do direct you to a hotel within walking distance where you can purchase shuttle tickets. We enjoyed our stay at this property.

bestwesterncourtesy, Hotel Manager. at Best Western Courtesy Inn, responded to this review
Dear Guest, Thanks for your stay at the Best Western Courtesy Inn Anaheim and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectation. Glad to note that you liked the cleanliness, amenities, staff hospitality and ​breakfast. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

This MOTEL was needs a major update. The bathrooms are moldy and the walls have been patched over and painted sloppily. The room smelled musty upon entry. If you are going to Disney, it is too far to walk with children. The parking lot is very small and you may not find a space. There are no restaurants in walking distance. The air conditioning unit is old fashioned and up high the wall.

Best Western C, Manager at Best Western Courtesy Inn, responded to this review
We appreciate and thank you for the comments , we sincerely like to apologize that we did not meet up to your satisfaction during your recent visit . On behalf of the Courtesy inn , we look forward to serve you better in the near future trips to Anaheim. Thank you .

Decent Best Western hotel on Ball Road, but not very close to any restaurants. Good access to shuttle to Disney Parks. Seniors only $2 - very convenient and efficient rides. Not a lot of parking. Be ready for fireworks over your head some nights.

Best Western C, Manager at Best Western Courtesy Inn, responded to this review
We thank for the comments , on behalf of management and staff we look forward to serve you again in a near future trip . Thank you .

Review for a family overnight stay. We had stayed here two years ago as a Disneyland base, for which this is perfect. Since then it appears to have received some upgrades/improvements which further enhance the experience. Check in was friendly, smooth and efficient, we got the adjacent rooms requested. Rooms very clean, comfy beds, Wi-Fi. Parking on site. There is a small pool. Breakfast choice fine. Since our last visit I think the breakfast area has been extended, it can get busy as park bound families descend, to be expected. One of the main advantages is that you can leave your car and avoid the crazy expensive Disney parking lot. A short cut, just behind the premises, into the park has been blocked -now for Disney Employees only- but it is still only a 10-15 minute walk to the park shuttle terminus. In all highly recommended.

bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Greetings from the Best Western Courtesy Inn. We are really glad to hear that you have enjoyed your time with us so much. As we emphasis on personal service and individual guest approach, we are happy to see you highlighting your good stay as well as our team as well. We will continue to offer the best service to our guests always. Thank you and hope to be able to welcome you back soon! Warm Regards, Hotel Manager.

Clean and well serviced place. Very close to Disneyland. Can walk to the parks easily. But The air con is incredibly loud and if the people staying on either side turn their taps on it feels like a screaming pipe is in your room. The family next door where opening and shutting their doors and talking early and it was incredibly loud due to paper thin walls. I guess if your here in the off season and it's quiet then the hotel is okay. But if it's busy you won't sleep well at all

Best Western C, Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments , thank you very much .we look forward to serve you again in a near future . Thank thank !

Hotel is practically around the block from Disneyland. You can see fireworks from the parking lot. No frills hotel. Loved the breakfast patio. Pool area has shade so you can tan and stay shaded at the same time. Overall good place to stay.

Best Western C, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you very much.We look forward to serve you again in a near future . Thank you. Hotel Management .

Perfect hotel for visiting Disneyland on a budget. The staff was very friendly... room was always clean. Free breakfast and just across the street you can board the ART to Disneyland!!! We didn't walk from there, but the front desk said it was about a 15 min walk to Downtown Disney. There is a pool there to cool off in on a HOT day.

BWcourtesyinn, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you very much. We look forward to serve you again in a near future . thank you.

Overall a great budget friendly option near Disneyland. My family of 4 stayed 5 nights while visiting Disneyland and Universal Studios (day trip). This place is a quick Uber ($5-7)/taxi away from Disneyland. Anyone with a car could leave it there and Uber over to avoid paying for parking. This does feel more like a motel because of the exterior halls, but the rooms were comfortable and as expected in most Best westerns. The room felt a tad humid in part due to a small bathroom fan trying to keep up with 4 people showering, even when left on. There was some mold on the bathroom ceiling. It has the feel of an older BW with a remodel or update. Staff was very nice and breakfast was good.

Best Western C, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you very much .We look forward to serve you again in a near future. Thank you.

We stayed here one night so that we could visit Disneyland. The desk clerk was very helpful and friendly. The room was clean and we slept very well. The breakfast was really good. Am always happy when we do not have to go out for breakfast. Note that the walk to Disneyland is really a long hike. But you will avoid the parking charge. I would definitely recommend this property.

Best Western C, Manager at Best Western Courtesy Inn, responded to this review
We thank you very much for the great comments , on behalf of the management we look forward to serve you again soon . Thank you .

more motel than hotel but ok if you play all day at disneyland and only need a place to sleep. did not use the pool as located in a busy corner of the parking lot next to a busy traffic intersection. inside the room it was very comfortable

BWcourtesyinn, General Manager at Best Western Courtesy Inn, responded to this review
We thank you for the comments, however we apologize for the inconvenience that may have caused during your recent stay with us. We look forward to serve you again in a near future . Thank you..

We enjoyed our stay at this Best Western, the price was great. The room was always clean, and we enjoyed the breakfast. The hotel is small, but Courtesy Inn is a good name for it, the staff were very friendly and helpful. Even thou it is small it has a cozy nice feeling.

BWcourtesyinn, General Manager at Best Western Courtesy Inn, responded to this review
On behalf of the management and the team , we appreciate your comments , thank you very much.We look forward to serve you again in a near future . Thank you, Salesh karan.

We have stayed at this hotel before but the parking lot behind it was open to walk across to get to the tram to Disneyland. that was very convenient but now it is a secure lot for staff only so the walk is much longer. still a great place just a little less convenient to get to the tram.

BWcourtesyinn, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, we are looking forward for this opportunity in a near future for this entrance's reopening . However, we thank you for your business and we hope to serve you again soon.

Had a great stay. Breakfast was good. Rooms were clean. Staff were great. Disneyland fireworks @ 9:30 in the evenings is very loud. Pool was a great retreat. 10 minutes walk to Mickey and Friends Parade, and ride the the tram into Downtown Disney.

Best Western C, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you very much. We look forward to serve you again in a near future . Thank you.

My friend and I stayed at the Best Western Courtesy Inn for four nights last November. The room was nice, everything worked well, the beds were comfortable, and the staff was exceptionally gracious. It was a quick hop on the area transit bus to Disneyland, which dropped us off right in front of the park (much less walking than the parking structures, and so much cheaper!). There's a bus stop 1/2 block away. Even if I had a car, I'd take that bus. The breakfast was good, and not too crowded in the morning. It was just a great place to stay, and I will go back again on my next trip to Disneyland. It wasn't a huge place, so we felt that any concern was addressed immediately. We really felt appreciated.

Best Western C, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you very much. We look forward to serve you again soon in a near future .

We liked to stay at this Best Western because you used to be able to cut through the Disneyland employee parking lot and through the Mickey and Friends garage to the trams. This is no longer an option. The location is still convenient. You can ride the ARC bus, it has a stop very near the hotel. It is $3 exact change to ride. You can walk one block up to the Marriott and buy a pass. We paid $23 each for a 5 day pass. Or on foot it is about a 3/4 mile walk to Downtown Disney. The rooms are clean and maid service is great. I will say that the fireworks are loud but you should be watching them anyway. ?? The hotel supplies a warning card about the scheduled firework times and offers ear plugs at the front desk. We were on the 3rd floor (302) and I did not notice too much noise from other rooms. It was too cold to use the pool and we did not grab any breakfast because we wanted to get to the park. Parking is limited.

Best Western C, General Manager at Best Western Courtesy Inn, responded to this review
On behalf of the management and staff , we appreciate your comments and and hope to serve you again in a near future. Thank you.

Room is somewhat updated. Tiny breakfast room, pool tiny and in the parking lot on the corner of a busy road,my kid did not even want to go in. Super noisy fireworks scared my kid they sounded like they were being set off on the roof but must have been from the park. No restaurants in walking distance I would not stay here again since there are so many other hotels closer to the theme parks. Overall nice room itself but super small hotel and noisy all hours of the night.

BWcourtesyinn, Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments however, we apologize for the inconvenience that may have caused during your recent stay with us . We would like to thank you for the business and hope we can earn your future trips to Anaheim. Thank you. Salesh Karan.

Walls are paper thin, be ready to hear neighbors and cars the entire stay. Good breakfast and great staff. Not too far of walk to Disneyland. Microwave buttons didn't work, soup dispenser also did not work.

Best Western C, General Manager at Best Western Courtesy Inn, responded to this review
We thank you for the comments . We look forward to serving you again in a near future .

I have stayed at many different hotels and even Best Western in the past but, I got to admit they have greatly improved the overall hotel experience. Beds were comfy, and rooms very clean. And even though the parking lot is really small I had no peoblems finding a spot to park.

BWcourtesyinn, General Manager at Best Western Courtesy Inn, responded to this review
We highly appreciate your comments, thank you very much. We look forward to serve you again in the future return to Anaheim. Thank you.

The place had a great location exceptional service and clean rooms. The walk to Disney is not that short especially for kids. The tram is located right next to the place but you have to go around to access it. We ended up taking an Uber which was way more convenient to beat the new years crowds.

BWcourtesyinn, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments , however we do apologize for the inconvenience that may have caused during your stay with us . We hope to serve you again soon. Thank you.. Salesh karan.

Room service was awful. They didn't make our beds and when I called the front desk to complain the did nothing. Ice machine in hotel wasn't working and the coffee machine in the room didn't work either. The room was super noisy. You can hear all the noise from the rooms next to you and outside. Would not go back to this location.

BWcourtesyinn, General Manager at Best Western Courtesy Inn, responded to this review
We sincerely apologize for the inconvenience that may have caused during your stay with us . We clearly understand that we failed our service delivery . On behalf of the management team we would like to offer you a 50 % discount on a 1 night stay in the future on us . Please fee free to call us at 714-774-2470 at anytime to redeem this offer . Thank you. Salesh Karan.

Great stay, excellent service, clean rooms and great amenities.I would recommend this hotel to anyone. I have a choice and I choose the Best Western for the reasons I have stated above. I will continue my business and vacation stays with the Best western.

BWcourtesyinn, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you very much. We look forward to serve you again in your future trip to Anaheim. Thank you.

Our room was on the ground floor, facing the parking lot. At night, the headlights of parking cars came straight into the room--no window shade can compete with LED headlights. The walls are paper thin, so we could hear any peep (whether spoken or from the restroom) from rooms on all sides of us. The bed was squishy--not nice at all. Breakfast was decent. If you want a not-cheap room where you stay up all night but have a half decent breakfast, this is your place!

BWcourtesyinn, Manager at Best Western Courtesy Inn, responded to this review
Thank you for your comments, We are sorry for the inconvenience caused during your stay with us , we hope to serve you again in the future visit to Anaheim . Thank you.

Good nightly rate. You get what you pay for. Kind of close to Disney but is a 20 min walk away from the main restaurants at least a 30 minute walk. Dont allow early checkin a bit disappointing. Breakfast was okay. Rooms were clean. Handy to have a mini fridge. Toilet quite noisey in room as was air con. Towels all collected in morning fresh ones werent returned until afternoon thought that was a little different. No laundromat walking distance. Staff were friendly enough some very informative others not so. Overall okay no major complaints.

BWcourtesyinn, Manager at Best Western Courtesy Inn, responded to this review
We thank you for the comments, however we are sorry for the inconvenience that may have caused during your stay. Please kindly note , sometime rooms may not be open for early check- ins is due to being sold out . Hope hope to serve you better in your future trips to Anaheim. Thank you.

Do not stay at this hotel! Our room faced was ground floor right next to the street. The room stink really bad (very musty) the room needed airing out! We Went to the front desk to ask for another room. But! The desk clerk was rude! And told us in so many words ‘take it or leave it' Our neighbors in the next room fought all night! We called the front desk to complain and nothing was done about it. The next morning we talk to another desk clerk and he gave us a better room. I would not recommend this hotel to anyone one! There is a free parking lot but! It's a small parking lot. This hotel is not!!! 2 blocks away its more like 1/2 hour walk in a remote area. I will not stay at this hotel again. The only plus is there's a free breakfast in the lobby.

Best Western C, Manager at Best Western Courtesy Inn, responded to this review
We thank you for the comments, however we are sorry for the inconvenience caused during your recent stay. We thank you the business and we hope to serve you again in the future visits to Anaheim.

We stayed here on our vacation to Disneyland , and loved it. Room was clean, spacious and great price. The free breakfast was really good. Free parking. The best thing at this hotel was the staff, hands down. The front man who welcomes people in and checks them in was so incredibly nice and helpful. The cleaning people straighten up our room very nicely and clean. We will definitely be staying here on all our trips to LA. Even after we check out the front man tolled to call if we had any questions about anything. We highly recommend this hotel, when you visit Disneyland. It is about a 15min walk, but well worth it, you saved on the expensive Disney parking, and the traffic of cars.

Best Western C, Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you very much and hope to serve you again in your future visit to Anaheim .

Thanksgiving week! The Good: Check in was smooth and effortless. Staff spoke English well with a slight accent with a cheerful demeanor. Options for stairs or elevator worked well for guest and staff to accommodate both. Self-serve Breakfast choices were plenty; waffles, bagels, oatmeal, scrambled eggs & sausage, coffee, variety of juices, and pastries to boot. Room was spacious for three with two queen comfortable beds. The Bad: Hot water for morning shower was inconsistent. Both days we ran out of hot. The Ugly: Staff failed to provide a safe route to Disneyland - directions were crap. Now the story: The parking lot for the hotel guests is tight and seemed secure as the hotel is very close on a corner of two streets. This location to Disney theme park was the biggest disappointment because the walking route is dangerous! We booked the hotel since all others that are closer were full. The walking distance is incorrect, as it doesn't take 30-40 minutes to walk four blocks as we did the first day. The ideal way is to drive to the closest Disney Parking lot and take the shuttle to the gate. This will add $20.00 per day to your already tight budget going to Disney.

BWcourtesyinn, Manager at Best Western Courtesy Inn, responded to this review
We apologize for the inconvenience caused during your recent stay with us , we hope to to serve again in your future visit to Anaheim. Your comments are very helpful and we will improve to meet all our standards . Once again we are sorry the we did not meet your standards . Thank you. Salesh Karan

Very nice and clean hotel. Staff was very friendly and helpful. It was a little bit of a walk to the park but nothing crazy. It was nice to be able to walk through Downtown Disney and the security line was much quicker to get through.

BWcourtesyinn, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you very much! We look forward to serve you again soon.

Very good location easy to get in and convenient location to all the attractions including Universal studios Disneyland right next door and Knott's berry farm. Lots of restaurants in the area to pick from and freeway access are all right there.

BWcourtesyinn, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you very much! We look forward to serve you again soon.

The rooms were clean and so was the entire hotel. Breakfast was great to have. Only complaint is the parking. It's a very small area to park in and there aren't many spots available. The pool was heated which was really nice for the kids. Staff was very friendly and helpful. Also it's nice that they are open 24/7 so if you get in late you don't have to worry about how you're getting in your room.

GEETA K, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you very much.We Hope to serve you again in a near future .

This hotel wasn't awful. The room was clean and the bed was comfortable, which are both a big deal to me. However, one of the travel sites claimed that it was .3 miles to Downtown Disney, which is probably true (as the crow flies). When I looked on a map, it seemed like we would be able to walk straight down a path to Downtown Disney--no big deal. In reality, the Mickey and Friends parking structure and a large employee parking lot are between this hotel and Downtown Disney, which means you actually have to walk more than a mile to get to the park. It's do-able, but not what I expected, and since I've had 17 surgeries in the past 3 years, it was a little bit more than I could handle. I felt like I'd been lied to. Also, our room didn't have any hot water. We mentioned it to a front desk employee, but we never heard anything else about it. Since we were only there for a couple of nights, we didn't make a big deal about it...but a hot shower after walking more than a mile back from the park would have been nice. I probably wouldn't stay here again, at least not as a hotel for a Disney vacation.

GEETA K, General Manager at Best Western Courtesy Inn, responded to this review
Dear Guest , Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 50% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 714-772-2470. Sincerely, Salesh Karan Hotel Manager Best Western Courtesy Inn

The rooms are dated, a little tired but clean and comfortable. Very handy to Disneyland 10 to 15 minutes walk. Friendly and helpful staff. Would stay here again. Basic continental breakfast included. We had twin beds in one room. They were larger than king singles. More like a double.

GEETA K, General Manager at Best Western Courtesy Inn, responded to this review
We thank you for the comments , we look for to serve to again in the future visits to to Anaheim.

Went to Disney California before departing on our cruise. Call BW reservation line and they booked us here. Very disappointed in the overall appearance and room. Location not the best. Breakfast was really not good. No fresh fruit and not clean in eating area. Not thinking I would be back. But service from staff was great

GEETA K, General Manager at Best Western Courtesy Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 714-772-2470. Sincerely, Salesh Karan Hotel Manager Best Western Courtesy Inn

This hotel has a courteous and helpful hotel staff. I chose this property because it had no parking fees for my car and was close to the shuttle to Disneyland.. The rooms were clean and comfortable and the complimentary breakfast was great..

GEETA K, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you very much ! We look forward to serve you again in a near future .

Was very pleased that they had rooms on such short notice but besides that everything was nice and clean and the staff was very friendly. Would definitely recomend to someone who is gonna have business in Anaheim or just for leisure.

GEETA K, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments , hope to serve you again soon. Thank you.

Great location, great customer service, great price, bathroom was not so clean but nothing I cant handle. I request an extra bed and tje response was immediately even that was 2 am. We couldn't believed found an avaliable room with that price so near to Disneylamd.

GEETA K, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you for the housekeeping tips , we would like to correct things as we find out and make sure this does not repeat in the future for any guest . Thank you. Salesh Karan

This hotel was really run down and yucky. . .it had just seen better days. The staff was nice but the hotel needs a complete remodel. There were just lots of little things that made it an unpleasant place to stay from the hard to operate shower controls to no water pressure to water stained ceilings and no fresh fruit at breakfast. Just find somewhere else to stay.

GEETA K, General Manager at Best Western Courtesy Inn, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 50____% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 714-772-2470. Sincerely, Salesh Karan Hotel Manager Best Western Courtesy Inn

It's called the "Courtesy Inn" which comes with some expectations. The staff made sure that it lived up to that name. Everyone I came into contact with was courteous and pleasant and seemed genuinely interested in making sure I had a good stay with them. It's an older motel, but has been kept up well, and the room was clean and comfortable. For this class of hotel, in this location, the price I paid was an excellent value, and I would stay there again. The only negative was the parking - it's a small lot, not enough spaces for one car/room. I arrived in mid-afternoon when there were still spaces available, but the next morning they were all full.

Best Western C, General Manager at Best Western Courtesy Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 714-772-2470. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Salesh Karan Hotel Manager Best Western Courtesy Inn

This is a nice hotel to stay at with quick access to Disneyland. The beds were comfortable and the staff was friendly. The breakfast was good but limited space on seating. The rooms have limited outlets and just about all of them are used up with room amenities. There was only two outlets available to use for our phones, one in the bathroom room and one by the window. It would be nice if hotels provided a power strip for travelers with electronic items.

Best Western C, General Manager at Best Western Courtesy Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 714-772-2470. Sincerely, Salesh Karan Hotel Manager Best Western Courtesy Inn

This hotel wasn't difficult to find, plus it wasn't hectic to check in. Check in time was quick and easy, ghe young lady that checked us in was nice and friendly. The room was good, nice and clean. If your destination is dosney, its super close and the price is great.

Best Western C, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, thank you very much and we hope to serve you again soon. Salesh Karan.

We were given room that is occupied. My husband open the door and there were still bags and personal belongings inside the room. Good thing the occupants were not around. But what if? We were then put to another room. Kids went to shower and there is no hot water. Not good after a long drive.

Best Western C, General Manager at Best Western Courtesy Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Stayed here the night of Sep. 11 and it was nice and cozy. Genesis at check in was awesome! Being a fellow Best Western employee myself, BW is very lucky to have her! The room was pleasently spacious and just right behind Disneyland! Definetly going to consider staying here again!

Best Western C, General Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments, hope to see you return in the future visit to Anaheim, ca . Thank you. Salesh Karan.

i was greeted with kindness, the hotel was nice and clean, the breakfast was good for the stay.The location of the hotel was a nice distance for my visit to the malls,movies and tourist locations, i would stay at this location again.

Best Western C, Manager at Best Western Courtesy Inn, responded to this review
On behalf of the management and staff, we would like to thank you for the great comments during your stay. We hope to serve you again in your future visit . Thank you, Salesh Karan.

The hotel is very simple. Nothing fancy at all.Rooms outdated. However, it has everything you need. Disney parks are nearby. Breakfast was fine. Very thoughtful and Nice crew especially Genesis R. , Genesis C. , Salina V. , Elissa T.

Best Western C, Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments during your stay,we hope to serve you again in the future visit to Anaheim, ca. Thank you, Salesh Karan.

Thankyou for a wonderful stay! The staff were very helpful I can't say enough about them. We went to Disneyland which wasn't far away. They organised a shuttle bus to pic us up, also got our room ready early, they were fully booked the night before. I would recommend this hotel 100 per cent.

Best Western C, Manager at Best Western Courtesy Inn, responded to this review
On behalf of the management and staff, we would like to thank you for the great comments shared , and we hope to see you return to Anaheim , Ca soon. Thank you, Salesh karan.

Staff was very helpful and made the trip amazing the breakfast was also great and was fun I can't say anything bad. The staff went out of their way to help us the only thing would be the parking it is a bit over crowded

Best Western C, Manager at Best Western Courtesy Inn, responded to this review
We appreciate your comments , we hope to serve you again in the future visit to Anaheim. Thank you, Salesh Karan

This was a getaway trip for a night, and for the Price, it was perfect. nice walk to Downtown Disney. and perfect location to catch the Fireworks in the evening. Staff is wonderful , and the Breakfast, was good.

The staff had excellent customer service. The hotel is a little older, however it's kept very clean. The hotel is within walking distance to Disneyland. The pool was refreshing. The breakfast was great.

Good location for Disneyland trips, Staff is good some. If your purpose is to go to Disneyland from this location and you don't want to drive make sure you ask about the ART bus, It picks up and drops off right next to the hotel. The cost is about $5 a day well worth it, made the trip to the parks so much easier.

This hotel has friendly staff and has very clean rooms. This was my second time staying at this hotel and I have enjoyed it both times. It is very close to Disneyland parks. When boarding my hotel reservation TripAdvisor gave me the best lowest rate and it was fast/easy to make my hotel reservation.

GEETA K, Manager at Best Western Courtesy Inn, responded to this review
Hello, thank you for your positive feed back. we are always happy to hear our guest are enjoying themselves at our location. We enjoy it even more when we hear our guest keep coming back! thank you again...

Had a great stay... Parking is limited. Breakfast looked good but I had breakfast with family so didn't eat. I always stay at Best Western because the staff, rooms and courtesy are always consistent and welcoming. Rooms are always clean and never make you question if you are getting your monies worth.

We had the pleasure of staying here whilst we visited Disney Land. We arrived the day before (early) and the staff had no problems letting us check in bags at their office until the rooms were ready. The only shortfall of this facility is no laundry, its got everything else you need, pool, clean rooms, air conditioning and free parking. It cost us $8 to UBER to Disney Land for 6 people from the carpark of this hotel. The local shuttle bus would have cost $5.50 each for the six of us ($33.00) return. Great place for a short visit, Salina in particular was extremely helpful with advice on the local area.

GEETA K, Manager at Best Western Courtesy Inn, responded to this review
Hello, Thank you very much for the comments, we look forward to any feed back we may receive from our valued guest. On behalf of all our team, we thank you for choosing Best Western and look forward to your next visit. Thank you once again,

Was within walking distance of Disney but that was the only positive aspect. We found a baseball cap from a previous guest when we checked in. Needs to be updated. The room was not very clean. There was a dead mosquito on the wall that was there the entire time. Breakfast was terrible. There were only a few parking spaces which was not enough for everyone.

GEETA K, Manager at Best Western Courtesy Inn, responded to this review
Hello, We are saddened to hear your visit was not what you expected. Rest assured that we value your feed back and will pass your message along to all our staff members and will strive to meet a higher standard. Thank you,

room is moderately sized, slightly dated but with very comfortable beds. Very pleasant staff Victor, Krystal and S ( sorry, i'm blanking out for the young lady's name but she was very nice helping us with our luggage) since we only stayed 1 night, the complimentary breakfast was more than enough. Sad though that the "supposed" shortcut to Disney had been closed for construction, still it was an easy walk to the park..

Horrible parking, too small; no enough for all clients. The room was not clean. No variety of breakfast, every day is the same, but good. Good bed, excellent location to 15 min walking to Disneyland and good staff.

The staff at this hotel was great. Parking is kind of a joke but it's a very small property. However, the room was gross. It was very stinky and our AC didn't work well, plus the bathrooms were disgusting. Our shower faucet was literally hanging off the wall and covered in black mold, and the tub looked like it hadn't been cleaned in months.

What a great place to stay off property . The rooms were very clean and the staff was excellent. When we return to Disney we will definitely consider this place again . For an older property this is great little find.

We booked through booking.com and the rate increased over $50 while completing the reservation information. The website nor the hotel would honor the original quote and there was a No Cancellation policy. Our room was not ready when we arrived and once we were given a room, the shower wouldn't turn on and the phone was inoperable so had to go to front desk to ask for assistance. Our room was on ground floor and directly across from "breakfast patio" that included ice and vending machines. It was very noisy. Would definitely check out other hotels in the area.

Good proximity to Disneyland (unfortunately, walking route to tram was closed due to construction of Star Wars land)., nice, comfortable rooms. Parking is free but very limited, and they do offer free valet.

Fifteen minute walk to Disneyland, 10 minutes to Angel's stadium. Victor (evening shift) was very helpful. I asked questions twice. Once he didn't know the answer so he googled it. I was still in the parking lot when he found more info and brought it to me. Good room, the only thing missing was a refrigerator.

So I booked this hotel in advance after seeing here that its only a 6 minutes walk from the park entrance. Well that has changed after I booked, and I only found out about it when we arrived. The park is expanding, making this hotel and others a 30 minute walk from the parks entrance and 20 minutes walk from the Disney parking and shuttle. I wish I had known before as there are plenty of other hotels in a much more closer walking distance to the parks. The hotel does not offer any shuttle and if prefer not to walk they direct you to Uber. The rooms here are nice, big and clean with all the amenities you need (fridge, micro, safe.....). There is a nice small pool and big Jacuzzi, that are oddly enough placed in an already crowded parking area. The breakfast was very basic and could be improved. The front desk service can also be improved, as most did not have any idea on the presence of basic hotel amenities. All and all the stay here was OK. The far walk from Disney makes this hotel a much less attractive choice for families.

Room need to be clean and dust, the carpet was very duty, the front desk supposed to let us know when our luggage was drop off by the airline, it was 10:30pm and we didn't hear from the front desk, we call the airline asking about our luggage they say that they have already been deliver and been drop off at the from desk, at 11pm check with front desk there it was, it was frustrating that they didn't let us know that our luggage was there.

GEETA K, Manager at Best Western Courtesy Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have spoken to the front desk agent on duty that day and informed her of the same situation. She was on training, therefore overlooked the issue. However, we would be further training the staff so future guests do not face the same situation. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 714-772-2470.

Thought BW would take care of its brand,this property is really bad kind of ruined family vacation experience,should be careful with BW.Not all hotels are good,overpaid room charge.Cleanliness,room and property ,too much left to be desired

Juan B, Manager at Best Western Courtesy Inn, responded to this review
Hello, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have forwarded your concerns to the maintenance and housekeeping departments to ensure that we take care of the issues. Since you forwarded us your concerns, we will get on it and ensure that future guests do not face them. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 714-772-2470. Sincerely, Geeta Kumar (Manager)

I booked this hotel due to how close of a walk it was to get to Disneyland, but that is not the case anymore. Disney shut down that area you use to walk through due to construction and now the walk around to the parks was pretty far. Too far for us after walking around the theme parks all day. We took an uber costing $5-$9 each time. We went to theme parks in the morning, came back in the afternoon for a nap and then went back to theme parks in the evening. This helped with the warm afternoon temperatures and also the crowds were largest in the afternoon. Room was just fine. Breakfast was good. Pool area was not inviting because it was small and right next to major road. Not much to walk to as far as restaurants. We stayed here to stay on a budget and for that purpose it would have been okay if walk to park had not been shut down. The hotel should consider getting a shuttle to Disney parks. Breakfast did not open at 6 am as advertised, the lobby was locked most mornings until 6:30 am, but this is not a problem if you don't have early plans.

I decided to go tobthis hotel because they had a shortcut to the park u walk to the parking garage and then take the tram tobdisney but now disney closed off that entrance that was my main reason for staying there plus they have 3 full beds for reasonable price and free parking

good place great price , great staff ,will say there again if room is there too stay , I like Best western I have card , got veterans price or aaa , when I travel I tray to stay at best western , thanks for being a great pladce to stay when on the road

Everything was great except the beds were way too small and a bit uncomfortable . service was great, this was all a great stay overall, I really couldn't sleep because of the bed but other than that it was outstanding hotel stay

Loved being close to Disneyland, loved the pool, and the staff. Housekeeping was very efficient and it was nice to come back to a clean room. Access to the pool was easy and the pool was clean. I will stay here again.

BWcourtesyinn, Manager at Best Western Courtesy Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 714-772-2470. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Juan Martinez General Manager Best Western Courtesy Inn

We were just staying one night, but treated like royalty. When we first arrived, we were greeted immediately even though the employee was working with someone else. When it was our turn, we were treated like family. And the breakfast, it was plentiful, a clean area, and very yummy. There was hand cleaner in the breakfast area, but not where the main portion of the food was. That would be an improvement, if I had to think of a negative. The employee taking care of the breakfast was pleasant and efficient at her job.

I stay for a couple days, Staff was great they treated us with welcome arms . There was alot of noise at the area, I think because of the busyness of the main street and the disney land attrtaction park . Will probably not stay here again!

This was my first time staying at a Courtesy Inn. The guy who check us in was very friendly. I'm sorry I didn't get his name. The room we got, was perfect for my family. The internet speed was great! And, the waffles were yummy and fun to make with my son!

the hotel has a very small parking lot and that was my only issue. Other than that, the staff was amazing and room was clean. Breakfast was very good and included sausage and waffles! I will stay here again in the future.

This was a great hotel and I was very pleased with my stay but the big disappointment is that the short cut to the Disney parking garage/Tram area is no longer available! You used to be able to walk through a parking lot to the parking garage and then cut through to the Tram area and ride right to Disneyland. It was perfect! We were met by a security guard on this trip at the entrance to the parking lot (before you can even get to the parking garage) and he explained that the lot was now considered a "backstage lot" for employees effective May 1st and no one could cut through. This meant the walk was MUCH longer as you essentially had to walk all the way around the roads prepping for freeway entrances (so you can only walk on one side of Disneyland Drive) and you missed the trams. I ended up ill on this trip so I can attest to the fantastic bed and pillows. I was very impressed and very grateful! Microwave and fridge in room. Everything I needed. Front desk even held our luggage on check-in and check-out days.

We selected this hotel bc on the website, and based on trip advisor reviews, there was access to Disneyland through the back lot. This option is now closed, so we ended up paying the $20/day to park at Disney. If you need a roof over your head and decent free breakfast for a valuable price though, the hotel is fine. Parking is tight.

BWcourtesyinn, Manager at Best Western Courtesy Inn, responded to this review
Hello Ms. Allison, I am sorry to hear that the location of the hotel was a big inconvenience during your stay. Disneyland representatives only gave us few days notice regarding the closure for guest access to through the "Employee Parking Lot". The information was right away added into our main website for distribution and we are sorry we missed you. It is affecting all the hotels on ball rd including our hotel. The walking directions are still the same as before and roughly it will take your 10-15 mins to reach the tram system. The other option is to ride the ART shuttle #11 from the nearest designated stop. The shuttle ride cost is $5.50 per adult and $2.50 children. Thank you for the review and have a nice rest of the week.

Very nice stay. Everyone was very nice and the location was not bad at all. Took me and girl friend 15 mins to get to disney. On the way back it was very easy. The breakfast in the morning is very good for the price. Good rates, clean rooms, great service!

The hotel is not luxurious but is clean and the staff is great. Thank you for the great service. Next time i will stay here again and I do recommend. free continental breakfast and the free parking was a major plus for us. See you soon!

We stay at this hotel quite often. We stay here when we go to Disneyland. It would also be a good place to sty if you were visiting Knotts. The desk staff know my name. The room is clean. The hotel looks like they are trying to improve. They just enlarged the breakfast room. I will always go to this hotel.

Stayed at this hotel because preferred hotel was booked. Thought we would be able to walk to tram through Disneyland parking lot but Disneyland closed that option so had to pay to park in said parking lot or walk over a mile to Disneyland instead of 1/4 mile to tram. Not the fault of hotel. Breakfast was adequate on days with meat. My sister was sure the eggs were powdered. Not a deal breaker for me for 2 days. Employees helpful.

I decided to take my daughters to Disneyland with 3 friends for my oldest's 13 birthday. We arrived on Friday at 11pm. There was no where to park, so they told me to block someone in and leave my keys at the front desk. They said they would move the cars around as needed. Fine. Then we went to our two rooms. One bathroom was COVERED in ants. So after about an hour they moved us to a single room with 3 queen size beds, and 1 bathroom, not ideal with 4 teenage girls. The next morning the manager said they would move all our stuff into two rooms once some people checked out. I said okay and said we wouldn't be back until midnight because we were going to Disney all day. He said there would be no problem. When we got back at midnight they said they moved our stuff to a single room, with two double beds, for 6 people. I said that want enough and they said my reservation for the other room had been cancelled. So after talking for awhile they said they would put us back in the room with 3 queens. We walk up to that room and there were men in the room. Go back to the front desk and they give us another key card to another room. I joked "it's empty, right?" Well, no, there were people in that room too. So finally they put us back in the room with ants. It's now 1:45 am, the girls were crying, and everyone just wanted to sleep. But I had to pay again for the room. So they said it would cost $99. When I looked at the receipt it said $139. When I pointed it out they said they would give me a $70 credit, expert they charged my card for $70. They said the manager would talk to me in the morning. When we checked out the manager wasn't there. They promised he would call me. He never did. I had to call him back twice before I could get the overcharges ($400+) taken off my card. I was never offered any compensation for the fact that my room way covered in ants, them for my room being cancelled, being sent to rooms with people in them. The entire experience was horrible. Instead of the girls talking about all the fun they had they just keep talking about how incompetent the employees were.

BWcourtesyinn, Manager at Best Western Courtesy Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. ISOTECH our contracted exterminator company was notified about the ants imminently and room was treated accordingly. Guest rooms are inspected previous to a guest check in however we did not expected for ants to go inside your room. We take every incident seriously and take the necessary actions as needed. Everything was set up so after the parks visit you will returned to a clean two rooms, unfortunately it seems that our employee made several mistakes and made it difficult for you to check in. I would like to notify you that that employee is no longer with the company. I want to offer you my sincere apology and promise this won't happen in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best Western is our go-to hotel since we've had our son. They always have very good breakfast either a spa or a pool and a spa. Normally there always clean and I never have any complaints. This one the front desk staff was wonderful. They were friendly and helpful. The breakfast or good as usual. A selection so that everyone has something they like to. But the cleaning staff were useless. If they did come to our room, all they ever did was take the dirty towels and the trash bag out of the trash can and that was it. We get back from our daily outing and have to go bother the front desk people which I feel bad about requesting towels, a trash bag, shampoo, conditioner, toilet paper, Kleenex- literally everything. One day my mom stayed in the room while the rest of us went out so she was there when the cleaning people stop by and she requested towels four times before they actually remembered to bring them.

BWcourtesyinn, Manager at Best Western Courtesy Inn, responded to this review
Hello & good morning! I am sorry to hear that the hotel did not meet your expectations. I am sorry we missed to do your housekeeping service. I will review this information with the head housekeeper to take the necessary steps & so that way we can give guest a better experience. If you give us a second chance in the future to give you a better experience, please call us directly so that we can help you better. Thank you and have an excellent weekend.

The quality of the room overall was acceptable and it appeared clean, but the light fixture over the vanity mirror was so extremely dim (and appeared to be LED type) that it was impossible to put on wedding makeup using that mirror. Also, if you expect to go to Disneyland after May 1st, you'll have a very long walk because the park closes the "short cut gate" to the public.

BestWesternHotels, Corporate at Best Western Courtesy Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

We usually stay on the other side of the park, but tried this place out. It's more quiet, the beds are comfortable, the rooms were clean, breakfast was excellent and the manager was amazing. There is easy access to the Disney tram (just a short walk). It worked out great for us! Why stay anywhere else?!

The location of the hotel is easy walking distance to the free shuttle tram that takes you from disneyland parking garage to the park. The room was clean and comfortable. Free parking and breakfast, what more do you need?!

I wish it was clean. There was hair and ants in the bed. The floor looked dirty. My wife used our own kids sheet on top of the hotel sheets for my toddler to sleep on. Having to hear that the room made her uncomfortable for our child makes getting a restful sleep pretty tough. It's nice that this place is near Disneyland but I will never stay here again.

Juan B, Manager at Best Western Courtesy Inn, responded to this review
Dear J7467BMjamesc, I want to apologize for not exceeding your expectations. Cleanliness is one of our top priorities when servicing a room. A notice has been sent to our exterminator company so they may do a through inspection and to treat if needed. The hotel currently uses an outside vendor for all the linen, I will forward this information to them as well. If you may give us a second chance to provide you with a better experience, please call the hotel directly. Thank you and have an outstanding weekend.

They were out of breads in breakfast. Bagels were so hard and stale. For vegetarians they can't eat much. Light bulb was fused after asking they didn't change. Second day they didn't clean my room. They remove old towels and napkins but didn't put new one. When I asked them to send for room clean they said they are not available can't come now. Horrible breakfast. So much road noise and people noise. Spiders were there so be careful don't put your food items or luggage down on carpet. Will not go again. Pool was under maintenance so couldn't use it.

Location: Can walk ~5 minutes to tram or ~15 minutes to Disneyland/California Adventure main entrances; ~10 minutes to Downtown Disney (see that review). Motel: Located on W Ball Rd which can get busy because it leads to freeways and, of course, Disneyland. Our room was close to W Ball Rd but noise didn't bother us. Parking: Free! There is one spot per room. There was some work being done on the motel so some spots had work vehicles. If you couldn't find a spot, you could let the office know and they would get you situated. Rooms: Good sized rooms. Very clean. No complaints about beds. Refrigerator and microwave. Toilet and tub/shower in separate room. Sink with plenty of counter space for toiletry bag and room to unpack and spread out items. Walls were somewhat thin but I only really noticed when in the restroom, not in the main room. Breakfast: Usual fare for complimentary breakfasts and was sufficient to start the day: Waffles (make your own), bagels, muffins, scrambled eggs, sausage, corresponding condiments, juices, coffee, etc. Service: Open 24 hours. Gentleman at front counter was very friendly and helpful. We inquired about early check in so he checked if any rooms were available. None were yet. In the meantime he described how to get to the tram so we checked that out. When we got back, it was 5-10 minutes before a room was ready for us. Gal managing breakfast was friendly and on top of things. I wish I had gotten their names! We'd definitely consider staying here again if visiting Disneyland/Anaheim. I think it's as best we could get at a reasonable price close to the Disneyland main entrance.

They let us check in late because we were at Disneyland all day and I really liked that instead of going back and forth. Breakfast was great! We even plan on booking this our next vacation. The room was nice and clean as well.

They are trying to renovate the hotel but it has the quality of a motel. The breakfast eggs were really difficult to eat, and if one doesn't eat meat, then all you have to eat is breads. Very dificult to park. It's not walking distance to Disney. You need to take a tram from the main parking lot of Disneyland. I stayed in better Best Westerns but I had no choice since I waited too long to book my vacation.

courtesyinn, Manager at BEST WESTERN Courtesy Inn, responded to this review
Dear Mr. Q85AEcarmenr, I sincerely want to apologize for not exceeding your expectations. The hotel is currently offering a free continental breakfast with some hot items in the daily menu. It seems that your stayed was also impacted by your previous experiences at the other BW hotels in the area. Although our hotel does not offer the same amenities as the BW plus in the area, we follow BW standard policies and regulations. The hotel is located less then a mile away from Disney's back entrance. The tram system is picked up at the cast member's parking building, conveniently located with in 3-5 minute walk. Thank you for your feedback and hope you give us a second chance to provide you with a memorable experience. Hotel Manager

You can walk to Disneyland thou parking is tight. Rooms are clean, with microwaves, refrigerators and free WiFi. Has a small clean pool and free breakfast. Liked the elevator but the floor was really dirty but glad they had it!

Love this place. We always stay here when we visit the Disney parks. Walking distance, great breakfast with plenty of varieties to choose from. The staff is like family. Juan the manager goes out of his way to make sure everything is done right. Genesis handles our late check ins or just says how was the park?

If you need a clean, well-staffed motel this is the place. Price is right for families and they offer many tips for making your stay enjoyable, including the "secret" tram to disney. Motel has received and influx of money and attention from the owner and it shows.

This location was very close to the the mickey and friends tram the walk was 5 min or less. The staff was extremely friendly and helped in every way to accommodate our big group of 27 . Great for the price!!

Convenient location and a short walk to the Mickey and Friends parking structure and the Tram to Downtown Disney. Breakfast was acceptable but unremarkable. Although I am a vegetarian myself, I don't like that they make the choice for their guests not to serve any meat on Fridays. (Eggs and hash browns are available.)

My sister and I each had a room here and were very impressed! I'd started with a different hotel that I was not happy with at all! The personnel at this BW were super friendly and helpful! They made it so easy to switch and move to one of their rooms. It's extremely easy to get to Disneyland from here too!

I have been a loyal BW guest for years and am a Diamond member. I am a Canadian resident and this was my first trip to California and specifically Disneyland. I spent 7 nights in the room. The first 3 nights I paid for, the last 4, I used my BW points to cover the cost. The staff were pleasant and helpful and the room was satisfactory and very close to Disneyland. Upon checking out I was given a receipt for the 3 nights I paid for, and another showing the 4 nights which were covered by my points and there was a zero balance owing. The problem came a few days after I returned home and noted that the 4 nights had been charged to my credit card. I called the BW Customer Care and I was advised that it was an error on their part and that my account would be credited. I reminded the customer care agent that there would be a currency issue and suggested to just nullify the first transaction instead of doing another compensatory transaction. I was told this would not be a problem as the error was theirs and I would not be out any money. Two days later my account was credited the same US $ amount however the exchange rate had changed and now I was out $52 Cdn. I again called Customer Care and was told to print off, scan and email my credit card record to prove the difference. I did this yet received a response 2 days later that BW will not cover the difference as it is a currency exchange issue. This is ridiculous. The error was not mine yet I have to be on the hook for $52?? If this is how a Diamond member is treated, I would hate to be new guest. Speaking of which, you can rest assured I will not be returning to the BW chain, nor recommending anyone to stay at any BW until this is rectified.

Great location to stay for this Disney /Universal Studio birthday vacation with family. We didn't have a car. Hotel in a convenient location for meeting friends, pickup / drop off and for theme park sellers to come in person. Friendly and attentive staff. WIFI works!!!

Great location for good price. Hotel is right next to Disneyland and close to Knots Berry farm. Small property with parking. The hotel rooms are ok. The bedding needs an update..but it was clean and spacious. Continental breakfast is yummy! Make sure you're up for it;) Did the job for a safe one night stay.

Juan the manager is outstanding. Very helpful. The staff member that helps with the breakfast was so willing to help me. She knew I had an injury and she was kind. There was construction noise that was bothersome.

We were able to check in early and then headed to Disneyland. As reveiwed previously the staff is extremely friendly and helpful. The beds were comfortable. We were on the ground floor 108 which only became a bit noisy briefly one night. The breakfast was quite remarkable. Have stayed at 5* timeshares who proudly advertise breakfast which amount to a few rolls etc. This was sausages, scrambled eggs, 3 types of cold cereal, oatmeal, waffle maker, muffins, toast, and 2 juices. We filled up every morning. The location is ideal. A very short walk to the tram station which was really appreciated each night! The pool was small but our granddaughter swam in it each evening, Very clean and the lounges and chairs were high end style. We planned to take a cab to the airport but Uber was recommended. Fantastic suggestion as it was only $46 vs $90. Thank you for a wonderful but short vacation.

I would recommend staying at this hotel, especially if you are going to Disneyland. There is a walking path directly to the Disney parking structure that takes you to the trams. Great service, nice clean rooms, free breakfast and free parking. You get the best value with this hotel!

My 6 year old son and I have stayed in this hotel in the past. It is about a block from the Disney Parking Lot, so the walk there is not far. The staff at the hotel are very accommodating, The rooms look nice, the beds are comfortable. From the third floor one can see the fireworks, if Disney is having fireworks the night you are staying.

Easy access to this property. Very convenient to Disney property. Breakfast included. Free internet. The outdoor pool and hot tub are small and neglected. There was debris in pool and hot tub. Less than one block away from free tram taking you to Disney Park entrance.

This was truly a great find. A small gem of a hotel. We needed something close to Disneyland Park and Disney's California, that would not be too far a walk. This hotel is so close, you can see Disneyland from the hotel parking lot. Its an easy walk that takes you to Disneyland's complimentary Tram, which drops off in Downtown Disney. The hotel is quiet. An unexpected and welcome surprise. During past trips we have stayed at larger hotels. Those types, of course, have many amenities, but can have a "busy busy" feel. It was nice to get to the room at night, and sleep well. The complimentary breakfast is quite satisfying. A variety of choices with a little something for whatever you might be hungry for. There are the usual ice, beverage, and snack machines. However, there is no room service for food. The room directory has menus from several close restaurants, and there are also the two Disney Parks. Getting food was a non-issue for our family. The room included both a microwave and a refrigerator. Very handy and convenient. Our room came with two queen beds. Plenty of towels. No fuss, no muss, nothing fancy. The Best Western Courtesy Inn, has good, clean rooms with the above mentioned amenities. The staff are very friendly, courteous, and professional. Our family will definitely stay here again. It helped make our trip to Disneyland and Disney's California a wonderful one.

Overall a great experience with no let downs. As a couple visiting from out of town we found the best value at this location. From cleanliness, walking distance to Disneyland, free parking, complimentary breakfast and the service of the staff this was the best choice.

We stayed here for the first time on our recent trip to Disneyland. It was perfect for our needs. A super short walk thru the parkade to ride the trams into the park. The staff was always friendly at all hours. The breakfast was good with scrambled eggs and potatoes or sausages, yogurt, cereal, waffles, apples and pastries. The hot tub and pool were small but adequate (you can even see the fireworks from the hot tub!!!). The hotel is a bit dated but was clean and comfortable. We will be back!

This hotel has a 3 star price and a 5 star staff.... They made the whole trip better. They looked for ways to make our stay more comfortable. Very friendly and the breakfast was simple and very fresh. It wasn't flashy, just good, down to earth hotel and staff doing a great job and making you feel welcome. Location is easy to get in and out, right off I-5 and near many restaurants, tram service to Disney is a short walk and very well marked for new comers. If you want to walk to Disney (we did, early the first morning) you can. Freeway access is one block away and easy to get on or off.

It is an older motel located near the tram stop over to Disneyland. The hotel was clean, the room was a good size. They do offer a free breakfast. Disneyland sets off the fireworks from behind the Matterhorn, somewhere near near the hotel. The sound is deafening and it felt like an earthquake. We could hear car alarms going off in the neighborhood around us. The staff was friendly and helpful. All in all it was a very good price for the proximity to Disney.

This hotel is in a great location for visiting Disneyland - it is around a 5 minute walk to the tram pickup, and the hotel staff were very helpful in showing us where to go. The hotel itself is fine - the kind of quality that you expect from this price. It was a decent sized room with a large comfortable bed, and everything was clean. The pool looks larger in the photos that in real life, but we didn't need it as we spent the full day in Disneyland anyway! Breakfast is good, there is a choice of waffles / yoghurts / some cooked items etc, and the tables in the reception area were empty so we had no trouble sitting down to eat. I would definitely recommend for anybody visiting Disneyland, but don't expect more than what you pay for!

Expect typical Best Western quality from this hotel. Spacious rooms, really close to the freeway/Disneyland and great amenities. Definitely recommended! - The rooms are very spacious, and the room and beds are very neat. Also a bigger TV (around 42"), bigger than usual - Wi-Fi is reliable - A pool & jacuzzi are offered, but there were lots of tree dirt in them - A/C was somewhat old and not so functional - Included continental breakfast is available. They even seemed to have more choices than other hotels In summary, definitely worth booking here- you won't regret it!

Location is walking distance to tram pickup. Hotel is very clean and the breakfast is pretty good and well stocked. The staff is very friendly and helpful. Especially Anna, Diana and Juan. Would definitely stay there again.

We stayed at this hotel for our trip to Disneyland. It was very close to the tram pickup, which was perfect since we have 2 small children. The staff was very helpful and welcoming, the rooms were very clean, and the breakfast area was well stocked. We would stay here again!

This Best Western is in a pretty good location. The price is pretty good too. It is on a pretty busy street so there is some noise. The rooms are fair. But the staff is great and helpful! I would come back based on the staff.

A great stay at a great location with very affordable prices: not to mention that they have the best staff period, especially Diane. What a sweet and wonderful lady she is. We will be back soon for sure.

courtesyinn, Manager at BEST WESTERN Courtesy Inn, responded to this review
Hi Yash, It is great to see staff making an impression on a guest. Thank you for the review I will forward the kind words to Diana. If we can assist you in the future don't hesitate on calling us directly. Have a wonderful rest of your day!

The front desk staff was great! They gave me a lot of information that was very helpful. It looks like an older hotel, but it was clean, had a pool and the staff was very friendly. I would absolutely stay there again!

courtesyinn, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review
Hi Silvia, It was our pleasure assisting you and your family during your vacation to Disneyland. Thank you for your review, hope to see you soon!

This was a very good hotel to stay in, because the rate justified the location. Plus the free breakfast, pool, and hot tub clinched it for us. The only thing that was so so was the air conditioning. It basically cooled the bathroom area and when it was on it was loud. This was probably was good, since it drowned out the traffic and my snoring! The beds and pillows were so comfortable, slept so good!

great accomodations, very nice pool & spa area. Easy breakfast with many options. Comfortable rooms and beds. All employees were extremely nice and helpful. Would stay here again. Easy walk to disneyland tram and park

This hotel was in a fantastic location for Disneyland, especially for the price. Those reviews here that say it was not within walking distance are untrue. We walked several times back and forth and the other times we caught the tram to the parking structure. If you can't walk that short distance then I would argue you cannot walk around Disneyland! The breakfast was fine. The staff were is friendly and helpful. We had a wifi issue and it was fixed promptly, the front desk printed out maps for us to the nearest shopping centre. We had no problems with parking. We did however find other guests were very very noisy. This comes down to inconsiderate people though rather than the hotel itself, however perhaps some more sound proofing could be considered.

The staff here was delightful, but the hotel looks like an old roadside motel. It is not walking distance to Disneyland, you have to walk thru Disney employee parking lot and catch the tram. The parking is tight and you have to double park, leaving keys with the front desk. The road is very noisy and you can here when either room on either side turns on their water; it is loud. The room was somewhat clean, but the ceilings were chipping and the walls were heavily patched. The pool is right next to the busy road, not enjoyable for kids with exhaust. This is a complimentary breakfast and parking is free, but I would not stay here again.

We stayed here at the last minute, and were a bit nervous that it would be a long walk to the Disneyland Resort front gates. The location turned out very nicely because you are a five minute walk to the parking trams at the Mickey and Friends parking garage. You get to walk backstage at the resort to get to the park You will see many of the performers and cast members walking around nearby on their way to and from work. We didnt use it, but we were told that you can watch the fireworks from the pool. The breakfast was very good for what I expected. The fresh waffles were especially tasty.

I stayed here for 7 nights as I was going to Disneyland. I have to say firstly, the location was PERFECT. A 5 or so minute walk to the trams that go to the Disneyland park through the staff car park which is always open, and through the Mickey and friends parking structure. I want to say this hotel was possibly even closer to Disney than the actual downtown Disney hotels which are triple the price. The rooms were spacious with comfy beds (I had 2 queen beds even though there was 1 of me), nice powerful showers, clean rooms with maid service every day, a microwave and fridge. I want to point out the air con is efficient but mine was a little noisy. On the note of noisy, a new hotel is being built next door, so sometimes you may be woken to the sound of a drill, but if you're staying here for Disney purposes you won't need to lie in past the drilling time. The breakfast was nice and included cereals, juices, hot drinks, sausages, egg or potato (not all on same day) muffins, bagels, toast, make your own waffles, yoghurts and various pastries. Finally the pool area was very small but nice with good shady palm trees and umbrellas. Although it was next to the road, it wasn't really busy. It never got busy around the pool area so the lack of space was not an issues. Overall this hotel is perfect for Disney, right by the highway to the airport and the location was spot on. Would definitely stay here again!

Checked in at 11pm. Was super tired but had a very quick and easy check in and the room was great! They even gave us an extra 30 minutes to check out! Great staff! Would stay again and would recommend to anyone

We were more than pleased with everything at the hotel. Excellent continental breakfast. We were well taken care of.A crib was promptly delivered to our room like we requested. The maid service was above par as well.

This hotel is very small but it has resort class service! Heated pool and the free breakfast was a plus! I love how the hotel is near disney tram stop and we can just walk there. The staff was amazing!! Thank you all!

This is an older Best Western property, If you are looking for fancy you will be disappointed. They have great customer service and the rooms are clean. We would stay again just because the staff was so helpful and kind, plus it's close to the free Disney tram.

We stayed at the Best Western Courtesy Inn recently for four nights and were happy with our stay. The rooms were comfortable and clean, they are a bit outdated and the room was a bit smelly but we were only sleeping there as we were out all day. The pool is great to Refresh yourself on a hot day. Again it's basic but it does the job. The breakfast included is small but we enjoyed it. The location is extremely close to the Disney tram which makes this an excellent place to stay if you are wanting to go to Disneyland. The staff are very helpful and I would recommend staying here if you are looking to stay somewhere on a budget near Dianeyland.

The only good thing about this place is the location and close proximity to the tram stop everything else was poor in my opinion. I last stayed at BW stovalls Inn and although it was a 10/15 walk to the park everything else was way beyond this hotel and this hotel wasn't much cheaper! On arrival we were told they had no laundry facility being that we had this at our last BW hotel I did presume all BW hotels would have a service but we had to take our week load of washing to a coin laundry place near the hotel which wasn't the greatest of experiences. Pool was tiny and after looking forward to chilling out before our 4 days at Disneyland I ended up not using it at all as it was just too small to fit even a couple of people. Breakfast was one of the poorest i've seen, Potatoes were served raw on first morning and the only thing that saved this place was the waffle maker, but if your expecting anything healthy look elsewhere all you had here was packet oatmeal, an apple & orange everything else was sugar laden cereal, pop tarts and pastries there is also no space in the breakfast area (which is actually reception) it's the smallest area i've ever seen in a hotel. Noise was a huge issue as this hotel is next to the main road, also you can hear everyone around you, we had kids chapping the walls through the night while we were trying to sleep and drunk parents shouting loudly at 2am. All in all this was our 3rd time at Disney and our 2nd stay with Best Western but I would not recommend this hotel to anyone unless you plan to never be in the room. I think any hotel would beat this one and for what we paid for 5 nights it was a dump, As a reward member I felt cheated by BW.

My six year old son and I wanted a night trip to go to Disneyland. We are loyal to the Best Western hotels, as we have had great experiences. This one did not disappoint. It is a quaint hotel, a 5 or so minute walk to the Disney trams that take you to the entrance of Disneyland. All of the staff were kind and helpful. The jacuzzi and pool were sweet. We enjoyed our stay very much and plan to come back on our next trip to Disneyland.

My Boyfriend, My Mom, My nephew and I stayed at this hotel because we were going to Disneyland for two day. We didn't want to pay the outrageous resort prices through Disney. So we decided to stay Here to accommodate the trio. It was so nice that this hotel was so close to Disneyland, and at an affordable price. The staff was so friendly. I would definitely stay there again as well as recommending it.

This hotel fit our needs. It was clean, comfortable and very close to Disneyland.( A walk way through a side parking lot only took 5 minutes to the Disney tram). The staff were top notch with filling request or answering questions. We could even sit in the hot tub and watch the fireworks. I give it 2 thumbs up!

If budget is at the top of your priority list then this hotel is just what you're looking for. Our family of 5 stayed here for 3 nights while visiting Disneyland earlier this month. This is an older motel that has been renovated. The room was very spacious with a mini-fridge and microwave. It had 3 queen beds. Linens and mattresses were comfortable . Our room had a little bit of a musty smell, but not too bad for an older motel. Bathroom was clean and extra linens were provided. Breakfast area was small, but the staff provided trays so that food could be carried to the room. Variety was typical for a continental breakfast; waffles, bagels, cereal, muffins, etc. They had a variety of toppings for waffles which my children appreciated. The best thing going for this motel, however, is the location. The Disneyland tram is about a 5 minute walk which saves tremendously on parking! The sidewalk is well-lit and we had no concerns walking back at 11pm following the fireworks. For the price, this hotel has alot to offer. Parking and breakfast are free, free transportation to parks. Cons: tiny pool in the middle of the parking lot, parking was tight on the weekend night we were there Overall a good value, especially for larger families.

On our prior trips to Disneyland we stayed on the other side of the park at an independent hotel (named after the red & white Christmas candy) but this time we needed to be more budget conscious. We found this hotel, and read reviews so knew what we were getting for the price. Of course we weren't expecting the Grand Californian, but we were pleasantly surprised with this great find. There was a little confusion with booking (when we called to confirm our reservations about a month before the trip they couldn't find it, then they double booked rooms... eventually it was straightened out), but that was the only issue with our entire stay. We had no issues with parking or noise. Even on our day off from the park when we slept in the construction noise wasn't a bother. The best part of staying here was the location- a short walk to Mickey & Friends garage, up the stairs, across the garage, and down an escalator and you're at the tram to Downtown Disney. This drop off is right by security, and this side of the plaza tends to have shorter lines (a huge plus). I timed our "commute", from our 3rd floor hotel room to security and it took us 20 minutes, walking very slowly. The room was comfy and spacious enough for our family. Beds were fine (10+hours in the park probably helped make them seem even better), and the room, though a little outdated, was clean. If you're looking for a resort this probably isn't the place for you. If you're looking for a good value, close to the park, with free parking and breakfast- then this is your place.

Short walking distance to tram to take you to Disneyland. 4 star but decor very dated, rooms a little dark, but beds were very comfortable and the room was clean. Manager really helpful. Would stay again.

This Best Western is a great place to stay if you are going to Disneyland. It's within walking distance of the tram service that takes you Disneyland and there's no fee for parking your car there. The parking lot and the breakfast area are both on the small side but it's workable.

On a budget or just need a bed while visiting Disneyland this hotel is GREAT!!!!! Rooms are clean, staff is very friendly and most of all close to the park. Hotel Guest don't have to pay for parking. This alone makes this hotel great as most hotels in the area charge for parking. Located close to Disneyland parking garage makes accessing the shuttle very easy and if you want you may walk to the front gate as well.

Really good place to stay as it's walking distance from Disneyland and other restaurants in the area. Really good customer service when we checked in and out. Beds are really comfortable and shower was excellent. Breakfast is ok and is in a tiny area but that's the only thing I could fault. Would stay here again.

It is just what I was expecting. The Hotel is a small, older facility that has a 4 Star location. 1st the hotel is located at the entrance for Disneyland employee parking. You walk into the employee parking entrance, follow the signs for the trams that take you into the park. It's a 3-4 minute easy walk with one flight of stairs. NO ELEVATORS or ESCALATORS for this side of the parking structure! You will need to climb a flight of stairs. This makes the Hotel a great value. 2nd The breakfast is very adequate. Though the area it is served in is small in the extreme. Have patience, wait your turn to dish up and take it back to your room. 3rd The Pool )-: Small and Basic is being generous. But we didn't come here to swim or layout and it's a good thing I didn't. It is heated and the hot tub is really just a warm tub. 4th The rooms are standard 2-3 star quality. The rooms were "clean" with a comfortable bed and plenty of pillows and a modern tv, refrigerator, Ac/Heat....The walls, tub, tile, paint are showing their age. 5th Go watch the fireworks from the Disneyland Parking structure it's wonderful. Besides you'll be awake for them. They light them off just behind this hotel. Waking you up and setting off every car alarm. Over all we were happy with the hotel for 3 nights. We've stayed at many hotels around Disneyland over the years and this has to be one of the best locations for getting into the parks. It's less of a walk than Paradise Pier!

We stayed here with my family of 4 for our disneyland trip. I think the location could not be better a short walk to the park and downtown Disney. the room was clean and spacious. Loved that it had a fridge and microwave. The beds were comfortable. only thing I did not love but I know they have no control over was they have some construction going on near by if you don't sleep with fan or ac you can hear it in the morning . Other than that it was great. Did not get the chance to take advantage of breakfast or pool . Next time! we will be back .

Good Disneyland value; included free Wi-Fi (albeit a little on the slow side), breakfast with waffles and hot items (eggs and sausages or bacon--except Fridays, when meat was replaced with fried potatoes). Rooms were a little light on electrical outlets for computers, but manageable. Location is a short walk away from the tram stop. Overall, stay was very good.

Found roaches on my bed the night before going to Disneyland. I couldn't sleep all night worried about it making my day at Disneyland horrible from lack of sleep. When I told the front desk, in the morning, they were not surprised. Also, the parking is very limited. They have to double park your car so you have to leave the keys so they can move your car. Never staying here again...ever!!!!

Hotel is located in a great spot. If your staying at the hotel you can leave your car at the hotel & walk to the nearby tram. This saves you a ton of money paying for parking at the park. The room is cozy, nothing fancy. The breakfast in the morning is pretty good. You have a choice of cereal, waffles, eggs, sausage, pastries, yogurt, etc... The front desk staff are very friendly & professional. I must say I was pleased.

Very bad customer service. Did not get problem fixed an important one or offered any change of room or discount. Would like suggest this hotel to anyone. Was on a busy street. Could hear traffic and construction going on. Service to fix shower/bath was not handled at all.

Very friendly staff. Very close to everything. The tram to disneyland is very convenient. The hotel just received new furniture. Ask about special rates and benefit program. The hotel is on a busy main road. The hotel is very easy to find has parking

We love this hotel! They have a wonderful staff, clean rooms with very comfortable beds and a great breakfast offering something for everyone. Quick and easy. close to Disneyland and close to freeways.

Bed 3/5Mattress firm/soft-very soft Room 4/5 room is clean. Moderate number of outlets and lights. Room has a flat screen TV. There is no desk area. Room has refrigerator, microwave and a coffee maker.Shower warmed up moderate but has good pressure. wi fi included in the resort fee. Wall unit air conditioner. Price $$ Proximity 4/5 walking distance to Disneyland. Limited food options within walking distance. They do offer complimentary breakfast. Downtown Disney is a 20 minute walk. No fee for parking but parking seems to limited. ***Currently there is construction right behind the hotel and it got a bit loud in the morning. Also my toilet backed up for no reason but it was fixed after borrowing a plunger.

Our room was very accommodating. We loved being so close to Disneyland. We walked to the park everyday and were able to watch the fireworks from our hotel at night! The only negative comment I have was around the breakfast. The breakfast area is very small with no indoor seating and people kept taking food and going back to their rooms. One visitor took the entire stock of Danimals yogurt and left none for any of the other guests. The hotel staff was very accommodating and helpful.

This place was a disaster, except for Juan the desk clerk, who has the customer service skill to work at a 5 star hotel. 1) When we arrived they had no rooms for us because they are having computer problems with booking.com (we found out this isn't a first for them). Juan managed to scrounge up a room (one out of three) for us and found us rooms, free of charge at another nearby hotel. 2) When we returned to the hotel we couldn't check in because my daughter who made the reservation wasn't present, even though we hadn't paid for the rooms and had credit cards of our own to pay with (Juan was gone by now). Once my daughter arrived, the desk clerk attempted to charge us $200/night for rooms that were booked at $120/night. 3) The leaky toilet in my daughter's and son-in-law's room leaked for all three days we stayed. 4) The elevator button on the 3rd floor was intermittent at best. The cleaning staff could hardly not notice, yet never got fixed while we were there. 5) Even forgetting about 1-4 you don't want to stay here because a large hotel or apartment building is being built next door (no more than 20 feet from the hotel and the loud construction noises start way to early if you have been up late at Disneyland the night before. Add to that the street noise from early morning traffic on Ball Rd (a major surface street) and good luck on getting a good nights sleep without serious earplugs. Breakfast is good and, in general, the staff are all very nice (except for the fellow who wouldn't check us in and turns out to have been "helping out" due to staffing problems.

courtesyinn, Manager at BEST WESTERN Courtesy Inn, responded to this review
1. Yes, indeed we were having "communication problems" with booking.com's 2way system with Best Western. I understand that this is a stressful situation to walk into, and booking.com is working hard to fix this issue. At the moment staff was aware of your booking they helped to the best of their abilities to find accommodations for the entire stay. 2. Yes your are right we could of check you in with your information while the main party arrives to the hotel and exchanges the payment information. I know now its a little late, i am very sorry. We do have new staff in property and maybe we need to further our training. The reason I see rooms were at higher rate, was because of the "communication problem" from booking.com. If you experience different rate then the one booking.com gave you, please call me as soon as possible to have this fix. 3. I checked the toilet, and seems maintenance already replaced the water filler pump. I really hope it wasn't a big inconvenience as i don't have any notes about the toilet. I am sorry we dint see and or fix the problem before you guys checked in. 4. I understand the frustration being on the third floor and not getting the elevator quickly. I want to apologize this incident happened during your stay but it does not happen often. We have a service contract with "Executive Elevator" company and they do regular maintenance. Also we call the company when there is an error or something out of normal is happening. Front desk does notify the elevator company about the occurring problems and then they dispatch technician asap. Elevator does get a lot usage and with time the buttons do wear off. The elevator is properly working and no button issues. 5. Yes there is construction on the back lot, they don not use heavy machinery but do start working by 7 AM. Management has been working with them, however they follow city guidelines. Work stops like about 4 pm, so late night construction noise ..none. I understand you were here for a weekend, Ball Rd can get really busy during the weekend and if you are light sleeper then yes you may need ear plugs. (if you are near the street) I am sorry that we failed to find a better location for you. I really feel that we deserve a higher than a 1 star, for our service. If you can give us a chance to give you an outstanding stay experience please call the hotel directly. Once again, thank you for the feedback as we use it to better ourselves. Management

Small hotel in a great location that is right near parking at Disneyland. Great service and speedy! Nice room that was spacious and clean. Parking was very tight and challenging. Quiet hotel with a nice appearance. Recommend this hotel fir all.

This hotel was an Excellent place to stay if you are visiting Disneyland! You can take the Tram to Disneyland which is very close to the hotel. The pool is very nice to use after a full day at Disney. The staff there is very good and friendly.

The first room we had was completely unacceptable. Smelled terrible, fridge was not working, toilet was running, tub regergatated black gunk. While we did get another room, this took time and we did not have time to go for dinner.

The smell from the bathroom was very unpleasant. In addition, it smelled like cigarette smoke. The TV remote did not work and the service person could not figure out how to make it work properly. Service people were very nice. The hotel needs to be renovated. Furniture was sticky - arms on chairs, handle on fridge... ICK!!

courtesyinn, Manager at BEST WESTERN Courtesy Inn, responded to this review
Dear Ms. Bridgett Let me start by offering my sincere apology for the negative in the room experience. At our property we take a lot of pride on our work and try our best to meet every guest expectations. In this case there was a lack on the effectiveness of our housekeeping department. Management followed up with housekeeping department and proper actions were taken. I do think we can do better. If you give us a second chance I can guaranteed a great stay. Thank you again for your feed back! Hotel Staff

We did a 3 generation vacation with 4 nights here with adjoining rooms. The staff was very pleasant & accommodating, the breakfast was decent & a quick walk to the tram for Disneyland & California Adventure. Would definitely visit again!

On booking this hotel I didn't realise how close you are to the transport into Disney. Hotel to main gate 15 minutes that includes walking to the tram. Rooms great, staff fantastic and breakfast had enough choice to keep us going until lunch time. I would not hesitate to stay here again or recommend it to others. A fantastic hotel.

We enjoy staying here when we go to Disneyland. It is a small hotel but the rooms are good sizes. The lobby can get congested in the mornings with the Disneyland guests getting their breakfast and the parking is limited on spaces. The rates are reasonable for the area and the hotel staff is very courteous.

If you are like my dad used to be and are not bothered by noise and traffic----you will love this place. It also has such a tiny parking lot, there are times there are no parking spaces. The breakfast ares is a joke with the worst coffee I may have ever had, As far as Best Westerns go-----this is NOT one of their better properties. Funny thing is----unlike other chains, if you are not satisfied, they only say sorry, but, never any type of compensation.

Very nice hotel close to Disneyland, easy access to major highways. Really nothing negative to report about our stay. Rooms are nice size and the beds were comfortable. The breakfast area inside is a little small, but they do offer outside areas so that helped a lot. The staff was very nice and helpful! Not a lot of places to eat that are within walking distance, but we really didn't care about that option when we stayed. Easy access to Disneyland parking shuttle. About a 2 block walk to the parking garage where you can board the shuttle to the park, a few minutes and your at Disneyland! I believe you can walk as well, I think it would take about 15-20 minutes.

This Best Western has free parking, free breakfast (with a pretty decent selection of breakfast items including waffles, sausages, breakfast sandwiches), and free Wi-Fi. And it's just right behind the Disney parking structure and a 5 minute walk to the Disney trams. What more could I ask? If you want a decent room with these free extras, and convenient to Disney, this is it. To top it off, they have the nicest staff. Would definitely stay again.

We stayed here for a Disney trip. Our friend came with us, so we got the room with 3 queen beds so that she and our daughter didn't have to share a bed. Very reasonably priced. The breakfast was great - muffins, pastries, cereal, waffles, sausage, eggs, potatoes, yogurt, coffee, etc. Short walk to the Mickey and Friends parking lot tram. There was some construction happening behind us that started pretty early, but nothing too bad. We sleep with white noise running, so that helped. Stay here if you are looking for a cheap, clean place to stay for your Disney trip!

It was an okay stay, pricey for what it has to offer, however it works for a place to sleep in away from home, especially last minute planning. I'm sure there are other places that can provide more or look more pleasing for price... research before staying here. However if you are just staying here for the night, not too bad.

The room was nice and comfortable. The one thing I will say that was lacking was enough parking. The nice thing was you can park your car and walk through Disneyland staff parking to get to the tram. Just make sure your good going up stairs. Otherwise enjoyed our stay

Excellent for access to Disney parks. Beds very comfy. Pretty loud place, bring earplugs to help with sleep. If you're here for Disney, this place is perfect. If you're not, run away! Closer to Disneyland than the Disney Paradise Pier Hotel - we easily came back for nap at lunch, then back to Disney for parades, fireworks. Decent to good breakfast included, as hotel bkfst goes. I'll come back when we're returning to the parks. This is a reasonable hotel in an expensive market.

We enjoyed the stay in Best Western Courtesy Inn, Anaheim very much. It is so close to the shuttle service of Disneyland, The breakfast was wonderful. The people at the reception and at serving the breakfast were all very kind. The check-in and check-out service were very efficient. The price was very reasonable.

Although parking is really tight at this property the stay was enjoyable. Staff was super friendly and helpful checking in. Rooms were nice, clean and comfortable. I would recommend this place if your looking for something nice and close by to Disneyland!

Just stayed for four nights at this motel, very good value. Staff exceptional especially Juan, helped us with any questions we had. Rooms were very nice although walls are very thin so advise that one brings ear plugs. No restaurants anywhere near so bring snacks if needed. Great accesability to the tram that takes you to Disneyland less than a five minute walk. Trams take only five minutes and are arriving every five to ten minutes. Fireworks were only one night of the four we were there but they were excellent, very loud.

After a bad expireience at a hotel across the way..i called this BWC Inn..I spoke to Genessis at the front desk...she was really polite and helpful in getting us the rooms that we needed. I had my daughter and nephew and asked about the pool and she offered to let us stay another extra 1/2 hour. Its staff like this that makes one want to come back - which we definatley will!!. Thank You again Genessis!

Stayed here a couple of times when visiting Disneyland. Great price, and walking distance from parking structure. Breakfast was included-Eggs waffles etc. Great for the budget conscious from small to large families.

We stayed at this hotel for three nights because it was the closest to DisneyLand. The hotel is very convenient if traveling in a budget. Breakfast is really good, they serve eggs, bread, sausage, baked potatoes, waffles, coffee, and orange juice, which is included. The front desk people are very helpful specially Alexis, who made sure we had everything we needed.

Stayed here for 3 nights with 2 kids (9 and 13 yrs old). Perfect location for Disney--you walk 5 min. to the Disney & Friends tram, without even crossing a street, and then 5 min tram ride to the entrance. The room was tastefully remodeled, and the staff was super friendly. (Ana went out of her way to make us feel welcome upon check in and another staff member delivered blankets in about 2 min when we requested them). The pool and jacuzzi were great for a nighttime dip after a long day at Disney. The free breakfast included eggs, sausage, waffle maker, fresh fruit, etc. The only downside was occasional noise (sirens, Disney fireworks, voices outside the door), but this is typical for hotels in this price range, and we were interested in spending more time at Disney than the hotel room anyway! Request an upstairs room if possible (we arrived late and all that was left was the first floor). We would definitely stay here again ...

I had booked this hotel months in advance of our trip, and in between had seen some poor reviews and mentions of roaches. We had considered switching, but decided against it. And I can honestly say I'm glad we didn't! The staff was great, our room was always clean (and bug free- I inspected thoroughly) and well stocked. The free breakfast was exactly what we needed and we actually preferred taking it back to our room to get ready while the kids ate. The walk to and from the tram was easy and quick - even with three kids in tow.

This hotel needs a complete re-furbishing job from top to bottom! Guest room is way below any motel standard and smells. Carpet needs steam cleaning. Walls needs cleaning and or painting. Bath room sink and shower drains needs flush down with drain cleaner to get rid of order. Guest room lighting are mixed with warm to cool white bulbs and very dim. Only one miserable sink and at times it backs up with smelly black water...

The staff was friendly, professional, and helpful. The room appeared clean and inviting. Nothing overly fancy. During our stay, the bed was made but not fresh linens each day. There are signs of the hotel being worn but overall, was not a bad place to stay for the price. A good location to Disneyland park. The kitchenette where breakfast is served is a bit cramped, but the food was decent. Construction on motel next door started at 7am sharp. The heating unit was a bit loud during the night.

Great location if you're going to Disneyland, CA Adventure or Downtown Disney. It's about a 3 minute walk to the Disney parking structure, then 5 minute walk through it, and out to the tram. Room was decent enough with a comfy bed. Free breakfast was not the greatest, but it's Best Western and it was free. Soda and snack vending machines on site. Mini fridge, microwave, and coffee maker in room. Free wifi. Good price too - about $105 a night including all the taxes & fees.

Just back from a quick trip to Disney. Booked this hotel as a last minute change from the Anaheim Maingate across the street(don't stay there!) Best Western was clean and the staff are SUPER friendly. Parking is a bit limited. We have a big truck we were worried we wouldn't be able to park since we arrived at 1am, but the clerk moved his car into the smaller available space so we could park in the larger one. Never used the pool or hot tub since it was cold(January) but watched the fireworks from there. The fireworks are set off right behind the hotel in the Disney employee lot so they are LOUD! Sets off car alarms but mostly just in the employee lot. Our alarm never went off. The view of the fireworks is great. The breakfast is better than most. Instead of just wrapped muffins and Danish they serve eggs, potatoes and sausage along with toast, English muffins, yogart, make your own waffles, etc. Don't expect gourmet. It is a decent little breakfast cooked for the masses. I have seen reviews that complain about the walk. Perhaps if people would ask directions they wouldn't find the walk so taxing. If you turn left out of the side street you end up in the employee parking lot. You walk through the Disney parking garage and you come out right in front of the Disney tram! It is literally a 5 minute walk to the tram! Then it is a short ride to the entrance gate! If that walk is too long for you might I suggest ponying up the big bucks and stay on Disney property. That is the only way you won't have a longer walk. Overall a good stay. Would recommend.

We stayed 3 nights-room was nothing ritzy,but clean.Staff was very nice,breakfast was okay. The hotel is located near Disneyland,Honda Civic Center and Angels Stadium are 10-15 minutes by car. The only negative thing:the room was very poorly soundproofed,although it's right next to the street.When an ambulance or the police passed by I thought they were driving through the room.

The room was not extravagant, but it was spacious and clean. It was an improvement over our stay at a Ramada in Burbank and an independent hotel in Monterey the previous 2 nights. We were shocked the first night there. It is fairly close to Disneyland as the nightly fireworks set off car alarms in the parking lot. It is close to a 20 minute walk to the gate to enter Disney parks. Only 15 from Downtown Disney. It takes 20 minutes but most of it is one one street. The hotel is only one block away before you turn down the street that takes you into Downtown Disney. The parking would be a bit tight if the hotel was fully booked.Thankfully it was not as we were there in the off season. The staff at the hotel were all very good to deal with, both the front desk and the breakfast staff. The breakfast was good. Found if you don't get there early, they were a little slow to replace the empty trays. There are also limited tables and the area where you get your food is very cramped. The counter really can only accommodate 3 people at a time. I used my air miles to book our room for 3 nights here. I would stay here again for a good deal like I got with my air miles. But there are other nicer hotels in the area that are better.

Hotel was average and within walking distance to Disneyland. Problem is parking. Not enough spaces for amount of rooms. Spaces they did have were for compact cars. Vehicles were double-parked; ridiculous. If you drive a truck, don't go here.

Hotel is fine and located nicely. While not new, it was adequate for the mid-range casual stay. What makes it outstanding is staff like the manager, Juan and the gal that works the breakfast nook each morning.....Sonja. These two were outstandingly good and that's why I remember their names. They are a credit to the property and made me and my wife's week stay extremely pleasant!!! Thank you Juan and Sonja!!!

We booked this hotel sight unseen but were pleasantly surprised by our experience. It is an older, basic style hotel, but is set apart by its fabulous staff, who could not have been more polite, helpful or efficient. The hotel is fabulously located, only a couple of minutes walk to the disney tram stop...very convenient at the end of a long day. And watching the Disney fireworks from the hot-tub was an unexpected and happy surprise.

The hotel is very good kept up to date! The staff is amazing and go the extra mile to make costumer have a nice relaxing stay. Very short walk to the tram. The free breakfast is great! Scramble eggs, sausage links, and potatoes, waffles, fresh fruit! A lot to choose from. Thank you all for doing a great job, we will be back again! and again!

We stayed here specifically for it's short access to DisneyLand Trams. It was an easy 5 minute walk with 2 small children. The room served it's purpose, it was clean and everything worked. We stayed 2 nights and utilized the beds, shower and breakfast, it was great for us! We were able to watch the fireworks by the pool. My only complaint is there was construction on the lot behind us and they started both mornings at 7a on the dot. It would have been nice to know about upon check in.

We stayed here the night before we went to Disneyland. We choose this hotel due to its location to Disneyland and the the ease of getting into the park. The rooms are average size and and everything worked. It would have been nice if there were more plugs for charging phones but this is a problem with most all hotels. The parking lot is small and the vehicles are packed in everywhere they can be. The breakfast bar was small and limited in choices. We didn't use the internet so I can't comment on that.

I chose this motel because they listed the chance to buy Disneyland tickets and at a cheaper price. When we got there we found out they don't sell the tickets. We had to wait in line and pay full price. I could have at least save the wait in line time by buying them at a store first before we got there. It's a horrible ploy to get people to stay there.!!!

Great little Anaheim gem! This hotel is great it's a short distance from Disneyland. I've heard you can walk from the hotel grounds to Disneyland we chose to take our car and it's about a 5-7 min drive. Everyone is very friendly, the rooms are clean, and overall its just a great place to stay.

When I booked this room, I was looking for a reasonable price, free parking, good ratings, breakfast included and short walking distance to the parks. I got all this for a great price! We were very pleased with the quality of the room and the friendliness of the staff. We also loved the fact that it was only a 5-10 minute walk to the Disney Tram, where we caught a ride to the parks everyday. It made it so nice to be able to come back to the room to rest or use the pool in the middle of the day. We also loved watching the fireworks from the hot tub, most every night! Big Bonus for all of us! Thanks for the fresh fruit (strawberries and blueberries) every morning. Nice addition to our breakfast.

Hotel was clean, staff was very friendly, and given the close proximity o the hotel to the par, the price was very reasonable. Staff was very helpful with anything we needed. Even upon departure, the staff wanted to make sure that if we needed anything else to eat or to take food to the airport with us just ask as our departure time was an early one.

Surprising good bargain. Small place, big on service. Breakfast was very good, waffles, eggs, sausage, potatoes, bread, muffins, pastry, cereal, beverages...all really good. Room had fridge, microwave, coffee maker, iron, wireless, big TV...really nice, excellent value.

There was a certain person, we didn't interact with anyone heavily, just the overall experience went nice & quite with no problem, i.e. Smooth check in & Check Out Clean Room Speed internet Breakfast on time The Reception Guy help us to have to go to Disney Discounted Ticket & show us a shortcut to walk to Disney. - It was a very nice experience and the hotels it's 2 min away from Disneyland and in a very decent place. The Breakfast area was very small, it accommodate 3 tables only, so we usually have to wait for an empty table. - We spent the whole day out & go to sleep. - 45 min from Universal Studios - I think in the busy days there will be a parking issue & place for breakfast - Overall, very good value for money

The best part of this hotel was how easy it was to get to and from Disneyland. It's just a block from the Mickey and Friends Parking Lot. Just a short walk through the lot and you can take the tram to Downtown Disney. The overall walk is about the same as if you stayed at the Disneyland Hotel. Also, the security line on this side of the park is much faster than on the "Maingate" side of the park. Each afternoon we were able to head back to the hotel to drop any purchases, charge up our phones (or cameras), and change clothes for the cooler temperatures. We were refreshed and back to the park within an hour. Breakfast nook is very cramped so plan on eating in the outdoor area or your room. Grab food early!!

This a great inexpensive place too layover and make your disney stay a multi day event. On the shuttle route so you can leave your vehicle there. Watch the fireworks from the spa a the hotel. The bed was soon comfortable. Friendly and accommodating staff and a great breakfast. You will enjoy this hotel

We initially were put into room 201, the floors were sticky, room smelled like carpet deodorizer. I could taste it in my mouth. On day 3 the ceiling came down in the bathroom, mold/mildew was exposed. Luckily we came back from Disneyland around 9 and was able to move our belongings to room 202 (they had saved us that room due to ceiling, however didn't notify us by phone during the day). Room 202 did not have the smell, but again the tile floor was sticky, fridge had a humming sound, and the next morning, there was a roach in our left overs that was placed in the fridge. The Manager didn't seem to care much when I brought the issue to him. I can definitely say I would never recommend this BW to friends/strangers/family. I have been a guest to other BW's in the past, this has to be the worst one yet to stay at. The maids and staff were friendly. Also, the short walk to the park was a perk. This place reminded me of a Motel 6.

courtesyinn, Manager at BEST WESTERN Courtesy Inn, responded to this review
Hi Ms. Lydia, I want to thank you for your survey. I want to apologize for not exceeding your expectations. I read your reviews and it was stated that the room was not up to your standards. The room that was originally booked for you was affected by the upstairs plumbing , when guest used bathroom. The staff was not aware of the plumbing incident until housekeeping maid service your room. At that moment (2pm) staff called plumber however do to the hour they couldn't make it on time. The other option was to move rooms and staff held next door room for you. The next day you brought up to my attention about the bug sighting, I immediately mention that we will have to call my exterminator to inspect and service your room (isotech). You asked me to wait until you check out. I offered you the reports of that inspection if requested. For the plumbing inconvenience the staff gave you compensation and apologized. At the Best Western Courtesy Inn we care about our guest and staff, we continually do preventative maintenance in all rooms and public areas. I can assure you this was an isolated case and it is not a problem at the hotel. I will be happy to provide any information or documents requested. If I can assist you any further please give me a call directly at 714-772-2470 Management

We came to CA to visit Disneyland and take part in a running adventure. This hotel was perfect for the budget minded traveler and was so close to DL. We arrived late (like after midnight late) to the hotel and the night auditor/reception Tony was there to great us. He had a great smile on his face and made us feel so welcome. Tony got us checked in and answered all our first time visitor questions. The hotel is older but is well kept. If you are looking for 5 star with all the amenities, you should look elsewhere but if you are looking for comfort on a budget, this is your place. Genesis was also great with our check out process. The rooms are partially updated but the beds are super comfortable. There's a microwave, refrigerator and coffee pot, everything you need to get the day started and keep your beverages cool. There is some noise from the street and of course don't expect to sleep through the fireworks. The walk is short to the DL trams that take you to the front gates and Downtown Disney. You walk to the parking garage, up a couple flights of stairs and across to the trams. There are signs so you can't miss it. It is also very convenient if you are doing a Disney Run because the start line, finish line and packet pickup were less than a 15 minute walk. The only thing that I think could be improved on is the breakfast area. There is really only room for 2 people to be dishing up at a time. Take your time as they refill things quickly, the breakfast crew is very efficient. Overall, I would definitely stay here again. The price was right as was the location.

We stayed at another BW in San Diego and my entire family had severe allergic reactions to the products. We thought it was a one off, but once again that occurred at this hotel. Never happened in the past, so something in the chain has changed. We won't be able to stay at BW again.

courtesyinn, Manager at BEST WESTERN Courtesy Inn, responded to this review
Hello, Thank you for completing the survey on your recent stay at the Best Western Courtesy Inn. I want to apologized for not exceeding your expectations. I do not recall seen any notes on this incident, It looks like it was only mentioned when checked out. The chemicals we used to service our rooms are provided by company ECOLAB. I am sorry that it may have caused a skin reaction, this is the first time this case happens. I contacted my ECOLAB representative and made appointment to discuss this matter. I cannot comment on the previous Best Western as each is independently owned and operated. I do apologized for the bad experience and if I can assist you any further please give me a call any time at 714-772-2470 Management

We arrived very early prior to check in the guy at the front desk was so helpful, He allowed us a place to change , switched our rooms so we could check in early, We really just wanted to utilize the pool before our Disneyland Days. Room was clean, refrigerator, microwave, I liked the smell of the soap.. LOL. Usually I don't like hotel soaps. Location, well Honestly first of all, somebody mentioned you can see fireworks, and boy can you , we sat in the hot tub and had a beautiful firework show.. I think better than at Disneyland . Its a little bit of a walk to the trams but really not much at all, I loved that we could eat and walk a 5 minute walk and be at the Trams. We had no problems with parking, Breakfast, had what you needed, sausage, eggs, potatoes, waffle maker, cereal , yougurts, Danish, Plenty to fill you up. This is not a fancy Hotel, pretty small, but I like it, I mean we were in the room to sleep , shower, have a breakfast and gone, My daughter said the pool was cool, but yet she swam in it.. No having to pay for parking and its exactly the same walk that people that pay to park in the Disney parking garage have to do , you walk thru it to get to the Trams, just you get to park at the Hotel for free.

This hotel is a nice place to stay. Parking can be an issue but it is free. The location to the Disneyland Tram is why we stay here. Only 2 blocks to the Mickey and Friends parking garage, go through the garage and the tram is right there.

For one night it was ok as we only wanted to sleep there and have a short walk to Disneyland. But the hotel wasn't in good shape. It took us two times of calling a employee to fix have a warm shower and it smelled not good, when we turned on the heating. The breakfast was very simple but ok. The doors are so thin, that you hear everything from people walking around. Finally it was for us the best match of rent and distance to Disneyland

We stayed here for two nights while we visited the local parks. The room was clean and had a microwave and refrigerator, which we used. The decor of the room is a little tired but we only needed the room to sleep after long days at the park. The beds had plenty of pillows and overall were just fine. The bathroom counter had plenty space for our toiletries and the shower had great water pressure. The parking lot is small but we did not have any issues. The noise from the main street is audible but after a day at the park we fell right to sleep. The breakfast in the morning was a great amenity. We will definitely stay here again.

This Best Western is within a very short walk to the Disneyland trolley. They have a very good breakfast, but it is a small room. I suggest taking it back to your room. Room was clean and the desk and breakfast people were very cordial. Parking lot is small but adequate. Be ready to enjoy the fireworks from Disneyland each evening. The first night I thought they were right over my head when I went to bed early. The nice thing is that it is a very short walk to the Disneyland parking structure and the view from the top floor is spectacular. Bring your camera.

I must say i am very impressed with this Inn. The rooms are clean the staff are amazing very good location to Disney. The prices are very good. I only wish the breakfast was a little better they have it in a small room and not up to the standards of other best westerns. Over all a great place to stay I give the staff and rooms 5 stars. Thank you for a very nice visit.

This a great, great hotel. It's clean, the staff was super friendly, and it's only a 5 minute walk to the trams that take you to Disneyland. The first night we were there we watched the Disneyland fireworks from the pool area and it was a fantastic view! Breakfast was pretty good, nothing to write home about but a nice variety. My only complaint is with the free wi-fi: the service is horrible! Only my daughter was able to connect her cell phone to the internet and that was in the hotel parking lot! Other than that, we really enjoyed our stay and will definitely stay here again the next time we visit Disneyland.

This Best Western was a great way to visit Disneyland. A very short walk brought us to the tram system, so we could avoid driving to the park. The hotel service and staff were excellent. We will definitely stay here again.

Located just around the corner of Disneyland, walking distance, very friendly and helpful staff and good amenities, safe, a good price and place to stay for a few days visiting Disneyland parks. Pool, spa, breakfast, parking, staff assistance, it was as good as it gets

This hotel met all of our needs during our vacation to Disneyland. It was a mere 5 minute walk to the Disney Mickey and Friends Tram which was extremely convenient. The rooms were clean, well-kept and comfortable. The breakfast offered the traditional continental offerings of cold and hot choices, but variety among items was at a bare minimum. The outdoor pool, though small, offered a nice break and was clean and welcoming. Be well advised that currently the adjoining property is undergoing construction which greatly interferes with parking on the premises. There is nowhere close to enough parking spaces per available rooms causing serious double parking throughout our stay. Also because of the construction, the route to the Disney Tram can be blocked off and unaccessible, requiring either driving to the park or taking a longer route on foot.

Great value for the room and service. Parking not great but staff very willing to make things work. Clean rooms. Easy tram ride to Disneyland. However if you want to eat you must take your car because there is not anything around the hotel to walk to.

Decent walk to Disneyland with the option of hopping on the Disney parking lot tram (free). The hotel offers free breakfast and parking which is a huge savings. Breakfast was ok, I would recommend making a waffle and having some yogurt. The room was very basic and clean (decent toiletry items). My only issue was the first night we checked in, we went to bed sort of early (~9pm) and were awaken by the Disneyland fireworks going off. The fireworks lasted about half an hour. It was VERY loud. Also the room had a window air conditioner (in the wall) and it allowed a lot of outside nice into the room (street traffic and construction).

I'll be honest, I wasn't really expecting too much from this place, we had a 2 day stay here whilst visiting Disneyland and it was just a place to sleep and shower. I must say though, I was surprised at the quality of the room, it was clean, comfortable and spacious. The breakfast bar and the amenities on hand were also very good. The staff were polite, courteous and friendly. The location of the hotel is so close to Disneyland; a 5-10 minute walk to the tram stop and then onto Disneyland from there, there's shopping and restaurants nearby, and it's very decently priced! I couldn't believe our luck in finding this place! Thank you for a wonderful stay and being apart of our most memorable trip to the Happiest Place on Earth!

This hotel is a perfect location to both parks. A short one block walk to the tram from the hotel. The staff are extremely friendly. The breakfast is not the greatest however, it is very consistent and again, the staff is very friendly. I would downgrade the hotel just based on age however it is very clean.

Juan, the hotel manager and his staff made our honeymoon vacation a very memorable experience, We spent one day at Disneyland and one day at California Adventures, and this location was ideal. We were on foot and did not have to walk far to get to the disney parks, stores and restaurants.

Love this place, it is so close to Disneyland you can walk to the park. If you can't be in the park when the fireworks go off, the next best place to watch them is in the hot tub, what a great view. The staff is great. The rooms are nice and the price is fair.

quaint little BW right next to Disney. right beside is the parking lot which has trams that take you right to the gate,.. no walking. Room was clean, and spacious even with kids. Breakfast was really quite good with scrambled eggs, real potatos, sausages, belgian waffles with fresh strawberries, fruit, juice coffee, and an assortment of continental items and cereals. The pool is refreshing with salt water chlorination so its easier on your skin. The hot tub is large and cozy. Both are seldom used it seems. Great location to view the fireworks. Excellent value,

Stayed here for a business conference. It was adequate; no bells and whistles. Cute small pool. Close proximity to Disneyland. Would probably be good for someone who wants to make a trip to Disneyland and not spend a fortune.

No complaints about the room, close enough to Disneyland to walk (although it is a bit of a workout with the hills), but also just down the street from the Mickey Friends parking structure if you prefer to park. The Disneyland fireworks go off right behind the hotel, so you have a great view with no sound delay if you are at your room during that time. Breakfast is not as good as most Best Westerns, but still pretty good. Rooms were very clean, no issues with any of the facilities and the internet was fast.

We stayed here for just under a week at the end of September, they were very helpful in accommodating us to extend and stay in the same room. Breakfast was supplied and had a good range, there is a fridge and microwave in the room to help keep costs down. The floor coverings in the room need to be shampooed or changed as after showering we always ended up with black feet (took a little bit to work out why). Watching the fire works from the street and pool was very much enjoyed from our girls. Overal was a good stay.

It's not the biggest hotel in the world, but was very pleased with my stay. It was a very nice, quiet place to come back to after being at Disneyland all day (well, mostly quiet. Disneyland fireworks finale rattled the room). Breakfast was a lot more than expected when I first saw the breakfast area. Quite a large variety to choose from. Parking lot was a little on the small side, but overall was very pleased with the stay.

There are better locations in Anaheim to visit Disneyland. Travelers walk to the Disneyland parking garage and are required to walk up stairs to the second floor and then across the garage to escalators to take trams to go the parks. It could take an hour after the park closes to get back to this location. This is not easy for people that are using strollers with young children or any travelers that could have trouble climbing stairs. We will not stay at this motel again. The breakfast trays were sticky and access in the area was tight. We had many issues staying here, however, as we were packing to leave, we saw cockroaches in our room which was the straw that broke the camels back.

courtesyinn, Manager at BEST WESTERN Courtesy Inn, responded to this review
Hi Robert, On behalf of our entire team I would like to apologize for not exceeding your expectations. The information about distance to the park is accurate, however it does take a little longer for families traveling with young infants and or elderly guest. I was not aware of cockroaches in room complaint, but I assure you this is not a problem here in the hotel. We have a contract agreement with exterminator company ISOTECH, and they come every month to service the entire hotel for prevention. I will also contact them and have them inspect thoroughly the room for any traces or signs of bugs. Once I get the report I can forward that via email or fax for your records. I will contact you once I get the report and see how we can follow up. Once again I apologize and hope you give us a chance to make it up to you in the near future. Thank you and have an excellent day. Management