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Best Western Hotel Alamosa Inn, Alamosa

4.0/5  - basé sur 513 notations.
2005 Main Street, 81101-2322, Alamosa, United States - See map

The Great Sand Dunes National Park attracts many guests to our Alamosa hotel, but there is an abundance of other attractions to see. Our San Luis Valley hotel is surrounded by the stunning beauty of Alamosa, Colorado, and there's something for everyone nearby. Whether exploring the dunes is on your bucket list, or you're in town to discover the Rio Grande Scenic Railroad, there's plenty of family-friendly fun to be had. Zapata Falls is just a short drive away and the perfect destination for photographers or those who are looking for the ideal summer cool-off spot. The Stations of the Cross Shrine, the oldest church in Colorado, is also near our Alamosa hotel. History buffs and guests looking for a little culture on their vacation should check this historical site off of their must-see list. The Cumbres and Toltec train is another attraction that many of our guests see, but sometimes a vacation is all about relaxation. Our Alamosa hotel was built with peace and quiet in mind. We're the only exterior chain hotel in the region, and guests can depend on us to uphold the quality of the Best Western brand. This means an indoor pool and hot tub, big parking for cars and semi-trucks, spacious rooms and our famous free breakfast. Whether you're planning on spending an adventurous day on the dunes or seeing what treasures you can find in town, our Alamosa hotel makes sure you start the morning right. Our complimentary daily full breakfast buffet includes hot waffles, sausage, bacon, biscuits and gravy, fresh fruits, yogurt, cereal and chilled juices or 100% Arabica coffee. Our Alamosa hotel is also conveniently located, so guests can easily get around the region. We're close to the university and hospital and are located in the center of town. Many of the boutiques and local dining spots are walkable. A great location and value are what make a getaway great. Book your upcoming vacation at Best Western Alamosa Inn and rest assured you'll enjoy your trip! Enjoy your stay.

Best Western

Hotel Alamosa Inn

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 505 guest reviews
NOTE ISSUED
Excellent
211
Very Good
167
Average
65
Poor
41
Terrible
21
REFER TO NOTICE
Business Business
41
Couples Couples
165
Family Family
189
Friends getaway Friends getaway
56
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Alamosa BW"

4
31/07/2018

They made sure I got an accessible room since there is no elevator to the second floor The bed was very firm and comfortable to my liking not soft that you sink into. Shower had enough pressure to get shampoo out of your hair. You do not have to run around in the shower to get wet. They can not help the age of the visitor to the pool and spa so it gets really loud in the enclosed pool room. After they left it was very enjoyable.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
Thank you for taking the time to respond to this survey. We appreciate your comments and we appreciated you as our guest. We hope to see you again in the future. Have a wonderful rest of the summer.

"Spacious rooms"

3
22/07/2018

Very spacious, pet friendly well appointed rooms. Nice central grassy area for walking dogs. Noisy location on main road and other guests. External corridors. Room was clean in general but carpet was very dirty ... had to wear flip flops at all times.

"hotel stay"

4
22/07/2018

Very friendly staff, very helpful, nice clean room, nice pool area, had nice hot tub, breakfast was basic but good and well stocked was a nice place to stay and good location if going to see the sand dunes national park

"Would Stay Here Again"

4
22/07/2018

Spent two nights here with no issues. The room was clean, the staff was friendly and the breakfast was good. Breakfast area is large enough for a lot of families. It was well maintained as an attendant kept the area clean and well stocked. Nice choice of both hot and cold items as well. The room was standard for this type of hotel. It was comfortable with a good working A/C unit, something important in July's heat. I would stay here again and you should give it a try if in the area!

"Clean and spacious rooms!"

4
19/07/2018

My family and I stayed here after visiting the Sand Dunes National Park. We arrived later than check in and were greeted warmly by the team member who thanked me for being a customer and offered two bottles of water and snacks. Property is spacious. We were on the second floor walk up and were pleasantly surprised by the accommodations. Rooms were very spacious and super clean with soap and hand cream dispensers. Great value, great little town and very happy we chose this Best Western for the night.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
Thank you for taking the time to respond to this survey and thank you for your kind words. We appreciate that you chose us and we hope to see you again in the future. We wish you a wonderful summer.

"Clean, convenient and helpful staff."

4
16/07/2018

Overall there is a friendly and helpful staff and the rooms were clean. The beds were not particularly comfortable. The room had the outdated window mounted air-conditioner that either blows noisily too cold or not at all.

"Nice place to stay"

5
13/07/2018

Friendly desk clerk who sent us to a great Mexican restaurant; check-in was easy. The room was spacious, clean, quiet, and perfect for our one night stay. Breakfast was nothing special, but adequate. Would definitely stay there again.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
Thank you for taking the time to submit this survey. We are happy to know that your stay was a good one. We appreciated that you stayed with us and we hope to see you again in the future. Have a wonderful summer.

"Clean & Friendly "

5
07/07/2018

Very pleased with my stay. Room was clean and bed was comfortable. Staff was friendly and breakfast was even ready when I left at 4:30am! I'd definitely recommend and stay here again if back in the area.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
Thank you for taking the time to submit this survey. We were very pleased to have you staying with us and we want to wish you a wonderful summer season. Hope to see you again.

"Friendly, clean & convenient"

5
04/07/2018

I arranged a tour for 19 friends, and the staff, especially Andy, was very helpful in dealing with constantly changing number of participants and needed rooms. The rooms were nice, the a/c worked well, and we all felt like the staff truely wanted us to have an enjoyable stay. An added plus is that when we wanted something a little more than the free breakfast, an IHOP is a one minute walk away. When I next visit the area I won't take a chance on another hotel, I'll stick with the Best Western, a sure thing!

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
Thank you for your kind response to this survey. We appreciate you taking the time to fill it out and we appreciate that you stayed with us. We hope to see you again in the future and we want to wish you a wonderful summer season.

"We love this Best Western here in Alamosa"

5
25/06/2018

This is quiet and right next to an IHOP and other restaurants are nearby as well. It's quiet, has a great area for dogs with a big grassy circle in the middle. They are welcoming to dogs. They have a good hot breakfast as well.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
Thank you for taking the time to complete this survey. We are happy that you enjoyed your stay and we hope to see you again. We want to wish you a very enjoyable summer.

"Very nice stay"

5
24/06/2018

The person checking us in was very nice and friendly. We asked about near by restaurants and she was very helpful. The motel was very clean. The pool was very nice. We found the bed mattress a bit saggy, but we are used to more of a firm mattress. Azul the owner was very polite, caring, and considerate.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
Thank you very much for taking the time to send this survey. We appreciate your comments and we appreciate you as a guest of ours. We hope to see you again. Have a wonderful summer.

"Immaculate room, great breakfast service"

4
19/06/2018

The rooms were immaculate, although I would have preferred a soap bar rather than a liquid soap dispenser in the bathroom and shower. That is the reason I rated this hotel as very good rather than excellent. The breakfast service was excellent. An attendant was available and kept an eye on the breakfast items and made sure they were quickly replenished, and that tables were quickly wiped down. The decor was pleasant.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
Thank you for your recent response to the survey. We appreciate your comments and we appreciate you as a guest. We hope to see you again in the future. Have a tremendous summer!!

"Comfortable hotel at a good price."

4
06/06/2018

We stayed here while visiting Great Sand Dunes National Park. Our room was quiet, clean, and comfortable, and had a lot of nice touches we didn't expect based on the price. There's a small fitness center and a pool, as well as a picnic area. The breakfast is the usual selection of items; we found plenty to eat. Friendly staff.

"Perfect location for visit to Great Sand Dune National Park"

4
06/06/2018

This was the perfect location to stay if you are visiting the Great Sand Dune National Park. The hotel was on a main road and easy to locate. The hotel is well kept and breakfast was good. A short drive to shopping and restaurants. My only recommendation is that if you don't want to carry your bags request a room on the first floor. There wasn't an elevator so we had to carry our bags up the steps. It's abot a 40 minute drive to the park.

"I'd stay again and I'm selective "

4
31/05/2018

The front clerk name tag was D. He was very helpful and nice to deal with. Informative and suggested a local place for dinner and we took his advice. The grounds looked clean and pool area as well. It's not a 5 star but exceeded my expectations on the room. I can't say much about the breakfast but they do offer a hot free breakfast in the morning and coffee all day and night.

"nice place"

5
30/05/2018

I felt our room had been updated compared to the review written in 2014. When we checked in there was lemon ice water & cookies which was a welcome sight as we were tired & thirsty. The breakfast provided a nice variety. The room was clean & spacious on the 2nd floor. There is no elevator so the stairs were a challenge with our luggage. There is a KFC next door which was handy if you didn't want to drive anywhere.

"Stay here in a pinch"

3
21/05/2018

Ask when the hotel was last updated, That might help you make your decision. Some slight updating would make this a more pleasant stay along with ear plugs to silence the HWY 160 sounds. Great service from all hotel staff. Nice breakfast. Location provided easy access to businesses and services.

"Nice Hotel - Poor handling of payment"

3
16/05/2018

The BW Alamosa was a nice hotel and our stay was good. The hotel was full and the parking was limited. Breakfast was very good. My credit card was charged an additional 4 times with fees incurred for reversal of erroneous charges.

"Grieving Family in Chaos"

5
16/05/2018

How the Best Western helped us. Our family had its share of catastrophic events and we all needed to travel a great distance to arrive at Alamosa Colorado for the funeral of our mother, and bringing along a very ill daughter who desperately needed to attend her mother's funeral. It was a last wish, though difficult to do. We arrived at Best Western on May 11, 2018 with only two reservations and a motor home to stay in. Though full, they made us feel at home and did everything right. It does not end there. On May 12, AFTER CHECKOUT, we went to the church and found that the pictures of our mother had been lost! We searched everywhere to find an internet source so we could print off the internet. In Alamosa Colorado, we could find NOTHING open, except Best Western, who had no duty to us now, and, were very busy. Yet Maria, at the front desk, in a very kind way, accommodated us with the exceptional finding and printing off a printer that is not ordinarily used for the public. This, was a special good deed and will be remembered.

"Nice hotel"

4
15/05/2018

Pretty nice hotel just off the highway. Very close to the activities we were there to attend. The breakfast was really excellent. Hot eggs, sausage, and a home made green chili. Plus all the other goodies. The organization of the breakfast bar was a bit confusing though.

"Terrifc Travel Experience"

5
10/05/2018

This property stood out among the several we stayed at during a two week trip. The location was easy to find, there were restaurants a plenty in the vicinity and the staff was most helpful and efficient. The room was spacious and comfortable & the wi-fi worked like a charm. A great value!

"Lovely hotel, great value"

5
04/05/2018

Our king bed room at the Alamosa Inn was very spacious and nicely appointed. The manager at the front desk was friendly and very helpful, and even ran over to our room when he noticed us struggling a bit to figure out the key card. The entire Inn was lovely and the breakfast was good. This Inn is a great value, one of the nicest we stayed in on a 2 week trip out West and one of the lowest prices.

"Strange Practice by Housekeeping"

2
03/05/2018

The price was right and the room was clean. The pillows were over full and uncomfortable. Breakfast was plentiful and the area clean. While we were having breakfast the housekeeper had come into our room and stripped the beds and taken all of our towels and things that needed washing. ( we had not yet checked out ). While I can understand her wanting to get all the laundry in the wash, it felt intrusive and that it crossed the line. Also she had left the door unlocked and open with the bar in the door so anyone could have come in. It is for these reasons that I give it such low marks.

bwalamosainn, General Manager at Best Western Alamosa Inn, responded to this review
On behalf of our entire staff, we do apologize to you for the situation you commented on. Indeed, I agree that the housekeeper should have waited. Though there is no excuse, I do want to point out that a few of our housekeepers are new and we will visit with them and share this response with them so that they will be more aware of the situation around them. Thank you for pointing out positive aspects on your survey. Atul Shah, GM

"Home shopping trip"

1
03/05/2018

This pet friendly hotel exceeded our expectations with a very comfortable bed. We stayed several days while house shopping and the staff was very helpful. We had to extend our stay and the staff worked hard to accommodate our staying in the same room.

bwalamosainn, General Manager at Best Western Alamosa Inn, responded to this review
We do appreciate the positive feed back that you gave us regarding your stay; however, the score that appeared was a 1 out of 5 which indicates that the stay was not good. If there were any areas that we need to improve on please let us know and we will work at correcting it.

"Surprisingly Wonderful!"

5
01/05/2018

We've stayed in Alamosa several times and have always driven by the Best Western. Our last trip there we decided to give it a try because the price was so reasonable. It was awesome! The hotel staff was so friendly and accommodating. Our room was exceptionally clean. It has now become our place to stay when we return to Alamosa.

"good value for your buck"

4
17/04/2018

not bad for the price we paid! best western has changed a lot from when i first stayed in one a long while back! lots of updated decor and this location was pretty spacious! i would stay here again! thanks best western!

"Close to excellent!"

4
12/04/2018

This hotel is run very well. You can tell the person/people running this hotel take it seriously but often have a friendly smile on their faces. This almost takes it to an excellent rating from me but I spose I'm a tough rater. Don't hesitate to stay here from my experience!

bwalamosainn, General Manager at Best Western Alamosa Inn, responded to this review
Thank you for taking the time to do this survey. We are happy that you stayed with us and we hope to see you again very soon.

"Dirty Beds"

1
11/04/2018

This motel seems to be a good place to stay... But the truth the housekeepers don't change the bedding everyday like it should be changed it is only changed if they see a dirty spot on the bedding and still all the blankets don't get changed just that one dirty blanket so therefore the guests are still sleeping in dirty blankets who knows when the last time they have been washed. HOW DISGUSTING is that?? VERY DISGUSTING ??

bwalamosainn, General Manager at Best Western Alamosa Inn, responded to this review
Our housekeepers do change bedding. If a guest stays more than 2 night, we make the bed up the first night and change the bedding there after. If the guest requests having their linens changed, we do it. We have an outstanding laundry employee and outstanding housekeepers. if we overlooked something then we apologize, The fact that this complaint doesn't have a name attached leaves a lot to be considered.

"Clean rooms, caring staff and good times"

5
03/04/2018

The breakfast is definitely worth getting up for, and everyone will do everything they can to insure that your stay goes well. The room is nice and I slept well, which is rare for a hotel for me. I only wish the pool hours were a little longer.

"Clean rooms, great staff"

5
21/03/2018

We were impressed by the room. It was spotless and recently remodeled. The staff was friendly and breakfast was much better than your average fair. Scrambled eggs were made fresh and the the green chili was a welcome addition. Definitely worth more than the price paid.

"Mixed feelings"

3
19/03/2018

This place is a two story, older motel. The front desk receptionist was very nice. The rather large room was very quiet with a comfortable bed. The pillows were all a little too thick for us and there was a smear of blood on the bathroom door....otherwise the room was very clean. I don't think they have elevators, which might be a concern for someone. Very reasonably priced.

"Older hotel, nice, pet friendly"

4
18/03/2018

The staff was very nice, easy check in and out. The rooms were clean, beds comfortable but needs some updating. We liked the dog area and it was pretty clean. The breakfast was included and it was pretty decent variety. Eggs, sausage, waffles, cereal...etc. We would stay here again.

"Nice motel--Pet friendly"

5
05/03/2018

Room was very nice and clean. Staff was very friendly. Very pet friendly. Nice area to walk the dog. We always pick up after our dog and it appears most but not all others do...Room was quiet despite the fact that the in is close to the highway.

"Very nice place to stay"

4
09/02/2018

The room was very nice, and the morning breakfast was great. Didn't hear much road noise. The beds were comfortable, the shower was great, and the place was clean and bright. The staff was very friendly. The only issue was that the place was not very full, yet we were put in a room right next to what appeared to be the only other occupied room on the second floor at the time. At least they were quiet... I hope we were.

"Excellent value "

5
02/01/2018

We had a great stay here! The front desk staff was not especially welcoming, but our room was spacious and clean. The beds were comfy, the pillows were decent. The breakfast was honestly great! Biscuits and gravy, sausage, potatoes, and mini waffles with so many topping options. We had noisy neighbors (#thinwalls) but that's a risk of hotels. We with definitely stay here again!

"Thin walls, noisy AC but a good breakfast"

3
28/12/2017

We stayed one night here whilst traveling. It is situated on a pretty busy road but the noise isn't too bad. We were given a room with an adjoining door (not in use), unfortunately because of this we could hear everything from next door. So much so their noisy A/C unit woke me up at 3am! The room itself is pretty tired but well equipped. The pool and breakfast were very good. Not sure I would return though.

"Hard to find a better value"

4
20/12/2017

This is an older BW on the west side of Alamosa. Easy parking, easy highway access, quiet. Friendly staff, nice breakfast area. Though the hotel is older, the lobby, fitness center, pool area, and breakfast area appear to be newer. Electric outlets available for those with plug-in or electric vehicles.

"A Solid-Gold Road Trip Stopping Point"

5
11/12/2017

What made this Best Western outstanding for us was the service we received upon arriving, cranky and burnt-out after a long day on the road. Maria greeted us at the front desk and happily and easily gave us the best room deal we could get. There was no waiting or weirdness, no hoops to jump through. Then, after we left our keys in our room twice while moving our stuff from the car to the room, Maria continued to be present, helpful, kind and jovial. The rooms were comfortable and spacious and clean, the beds soft and the breakfast--themed to the southwester cuisine--killed it. Express check out was worry free. We were rested and in good spirits for the next leg of the journey.

"Great Place to Stay!"

4
30/11/2017

This place was recently remodeled and is a very nice place to stay. The staff is great and very attentive. It is located close to everything in town. We had a nice stay for 2 nights. No complaints. The breakfast is awesome as well.

"slept well"

4
30/11/2017

As usual, this BW is a good value. The service is pleasant and friendly; much appreciated. The breakfast is very good, and actually has real scrambled eggs and tasty coffee; thanks for that. The room was clean, and the staff placed us in the quieter wing; again much appreciated as many construction workers depart quite early often forgetting others' sleep. The TV listings need serious updating, as those in the room are almost useless.

"Get bigger beds "

3
28/11/2017

Hotel is nice for a quick stop. Our room key would not open the swimming pool even after getting it program more than once. The beds need to be replaced and upsides. We had two beds and it was not comfortable for family of 4. I did not sleep well and you can hear your neighbors. But the best part was breakfast! The staff was very friendly and atmosphere was welcoming. I enjoyed having dial products. Overall descent price and hotel.

"Nice place to stay!"

5
28/11/2017

On our way back to Texas and stopped here for the night. Slept great! Decent size room. Nice little park/sitting are next to office. Breakfast was hot and good! Really nice young man that was working there. He kept everything full and cleaned up!

"Great"

5
27/11/2017

This place was great, they were wonderful and professional and very accommodating to my dogs which is a big selling point. I highly recommend this place The breakfast was amazing. There is a nice little park for your dogs with dog bags for poop. a nice indoor pool too.

"Good value accommodation near the university"

3
21/11/2017

Our room was comfortable, but being on the corner squeezed in by others where people were sitting outside making us feel a bit hemmed in. Luckily there was some seating outside in a separate area as the weather was very sunny. The motel was further out of town than we expected, making it impossible to walk into town in the evenings. However, very convenient for anyone visiting the university. We ended up eating at the cheap and cheerful IHop restaurant next door. The hot breakfast was quite good, shame about paper cups, plastic plates and cutlery in American motels, but I know this is ubiquitous. Alamosa is a quiet and sleepy place, although the main road the motel is on is quite busy.

"Pleasant Place to stay"

5
08/11/2017

The most friendly staff. Excellent in every way. Breakfast was perfect.. Pool and hot tub were clean and a great size. Room was cleaned as requested. Staff was very attentive and caring at all times.. Reserve early.

"Don't judge a book by its cover."

4
07/11/2017

This best Western is obviously an older building. From the outside it looks a little worn but the rooms are freshly refurbished and are really well done. The bed was really really comfortable and as others have noted the breakfast was quite decent. The remodel in the rooms Is quite modern and for the price I can Certainly recommend.

"Clean, well-maintained lodging"

3
07/11/2017

This is an older property that I would describe as clean and well-maintained. It is well-located within the city. About a ten to fifteen walk into anywhere into the commercial area, a big plus if you don't want to move the car but walk to a recommended restaurant.

"Mini Vacay"

5
30/10/2017

We enjoyed our stay here at Best Western and look forward to coming back. The convenience of the hotel being so close to Adam State University made the commute to watch our son play a lot easier. Now with the cold weather is coming, getting to and from places quick is a must for us who are not used to the cold temperature.

"reservation"

2
30/10/2017

Beware..Best Western will make promises about the hotel, then send a receipt contrary to the oral agreement. Even though the discussion is recorded, the written receipt will differ. You will pay extra by booking through Best Western but the arrangement will be no more accurate than if you save by booking through Orbit, Travelocity or others.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
Totally unaware as to what the complaint pertains to, but if there was confusion wedo apologize for that.

"Fantastic experience!"

5
25/10/2017

I spent three nights here while in town for ASU's Homecoming celebration. I was so pleased with the service, the room, and the property. Spotlessly clean, a full-on breakfast every morning, fresh cookies in the lobby upon arrival and check-in. I needed a ride from the airport after returning the rental car and they came right out and picked me up right on time. The driver offered to drop me off downtown and pick me up later when I finished lunch. The room was quiet, updated, and very clean with attentive service! I would highly recommend this hotel!

"Great Stay"

5
20/10/2017

My husband and I stayed at this hotel last week with our dog. Spacious clean room, comfortable beds, good breakfast, pet friendly. Very helpful front desk staff - good value - would definitely stay here again

"Best Western - Cleaning up and improving"

4
17/10/2017

Much cleaner than in the past and staff very helpful. Good price point. Breakfast was made early and available for hunters and photographers. Excellent service. Commons area upkeep very good and clean.

"Excellent experience and will stay here again if I'm in Alamosa on another occasion.at this Great Western at my next"

5
16/10/2017

at this Great Western motel should I ever have the opportunity to visit Alamosa again in the future. My son and grandsons enjoyed our infrequent time together . We were glad to have the jacuzzi & pool available.

"Cottonwood trees"

3
16/10/2017

Just a two night stop over so only wanted a clean comfortable place to lay our heads. Was on a busy road but didn't hear any noise in the room. Few eating places near by that we could walk to if need be.

"Best Western - Alamosa , CO"

5
15/10/2017

This hotel is excellent in every respect. The staff, room size, amenities, and over all quality far exceeded normal expectations. It is conveniently located near many eating places and is near the University. It is highly recommended.

"Quality accommodation in a town near the amazing sand dunes"

5
14/10/2017

Great accommodation in a small interesting town near the sand dunes national park. A very well maintained older quiet property. Excellent staff at check in & check out. Very well presented breakfast with good options. Well prepared list of dinner restaurant options & the nearby brew pub was excellent. We would most certainly stay here again if ever in this area.

"Best Western in Wall SD"

5
11/10/2017

A great place to stay, very clean and well kept property. The staff was very friendly, helpfull and professional. The rooms were very comfortabl, the grounds were well kept and overall a great experience.

"Best Western Alamosa Colorado"

3
11/10/2017

Beds were too small for three large adults. We were given a room with double beds so it was too small when you have 3 adults in the room. For two adults the bed size would have been just fine. Request queen size beds prior to check in. We "assumed" that we would have a room with queen size beds.

"Pleasant Stay"

5
06/10/2017

Thanks for a pleasant stay. Nice size room and clean. Breakfast was good. Really nice man that was working the breakfast area.The last night on a ten day trip so it was nice to end with a good hotel!!!

"Very poor management; outdated rooms; noisy"

1
05/10/2017

My fiancé and I were traveling across country back home. We had broken down twice and had a horrible day, we checked into this hotel and the manager did not offer any deals and misguided me on the rate

"Very pleasent stay."

5
03/10/2017

The rooms were spacious, beds comfortable, and had great ammenities. The breakfast were very good. The hotel clerk was very good, personable, and when we had problems with the remote, he came to the room and changed out batteries for our remote. Other issues we had, we went to the pool room late and couldn't find light switchs (had a "moon lit" swim/hot tub). The bath tub had slow drain (due to all the sand from the dunes??), it was reported on way out so can't say how fast it was tended to. Overall great stay!

"Alamosa CO"

5
02/10/2017

We have stayed here for three nights every two years for local business trip and love the facility, service and breakfast more than any other motel experience. Small park area in middle and nearby restaurants and brew pubs a nice addition.

"High price service without the high price"

5
02/10/2017

Best Westerns have really up'd their game. They offer what the other hotels do for 2/3 of the price. I will be looking for the option to stay at Best Westerns in my business travels, to enjoy my stay and to save $$ in my budget!

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

"Very friendly night staff"

5
28/09/2017

We stayed here last minute after deciding we were too tired to drive back to Colorado Springs. The ninth attendant was incredibly friendly and helpful, not only bringing an air mattress to our room, but inflating it for us as well. Breakfast was great, and included more options for someone who does not eat wheat then what I typically find at these type of breakfasts.

"Well kept and dog friendly"

5
25/09/2017

We come to visit land properties we have in the San Luis Valley and enjoy the best of S Colorado. When possible, our friendly and easy going golden retriever travels with us. Best Western Alamosa is a great choice for a clean, modernized and well kept property that accommodates our furry family member. Easy to recommend!

"Motorcycle trip"

5
24/09/2017

Great place to stay. Rooms very nice and could park bikes right outside room door on ground floor. Food is walking distance from hotel, Free breakfast is great with lots of choices, Enclosed pool and hot tub was great after a day of riding,

"GREAT hotel for the price"

5
20/09/2017

Don't get me wrong, this isn't a five star hotel along the lines of a Ritz Carlton, but when judged by its online description and its price, I give this Best Western five stars. Really friendly staff, nice rooms, extremely clean, quiet, safe, convenient parking in well-lit lot, good free-WiFi and super pet friendly! (There's a small fee, but worth it just for the dog exercise area.) And the cherry on top? Not only a real free breakfast, but in addition to the usual hot breakfast fare, they have PORK GREEN CHILI...and it's awesome! I'll definitely stay here again. This hotel is a great example of why I choose Best Western hotels when I'm on the road. They've really upped their game over the past few years.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
Thank you for taking of your time to send this review. We appreciate the time you took and we thank you for staying with us. We hope to see you again very soon.

"typical roadside Best Western"

3
16/09/2017

The Best Western Alamosa Inn is a typical roadside hotel, like there are many Best Western hotels across the USA. The staff upon check-inn was friendly and welcoming. Although I showed the man behind the desk my Best Western Platinum membership card, I didn't get the normal welcoming package. But to be fair, I didn't ask for it either. My room (206) was on the first floor. There is no elevator, so bags have to be brought up over the stairs. There is a small pool with hot tub on side and also a number of vending machines. The room was quite dark and a bit old. Beds were to soft for my preference and the mattress on the bed closest to the window was a bit lumpy. Time to replace that one. The room was clean enough. There was a small bathroom with a shower. The shower curtain was dirty and should have been replaced a long time ago. Everything in the room was in working condition. There is poor insulation and a number of bikers were staying in the hotel. At seven in the morning I woke up, because some of them let their motors run for at least ten minutes before departing just below my room. In the morning a free hot breakfast was provided that gives you a good start for the day. There is free WiFi as well and it was fast enough for mailing. This hotel, like the others in Alamosa is an excellent base for exploring the area and driving to the Great Sand Dunes (40 minutes drive). Overall, this hotel services well for a one or two night stay. It isn't luxurious, but that is not what you are paying for.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
Thank you for taking the time to send the survey. This is an important tool for us to see areas that we must address. We will look into the areas you stated and improve upon them. We hope to have you stay with us again in the future.

"Best westerns are always wonderful"

5
14/09/2017

Alamosa is an old western town with charm but you don't want an old room. This was a modern clean and comfortable room easy to find on the main road. Staff was extremely friendly and the breakfast was good

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

"Avoid If You Have Other Options"

2
02/09/2017

I despise hotels that do not tell you that there is no elevator and then give you the second floor rooms. We came here after a long day of driving only to find out that my son and I had to hump 5 people's luggage up the winding, outdoor stair case to get to our rooms. Ok, they did have the jacuzzi and pool open until midnight. Thank God I went with our group as there was not secure access to the pool area. The door was open to anyone and everyone. It was 11pm and as we were in the pool, a man just walked in on us. Never said a word. Just walked in and obviously did not come to swim. After a few minutes, I realized he must be with the hotel, but he never identified himself nor was he wearing hotel staff clothing. Had my young ones been here unattended with this man, I would have been very, very upset. I have never stayed at a BW without secure access to the pool! There is a nice picnic and open space available outside of the main office. Unfortunately some accountant must have trimmed the trees instead of an arborist. Nothing worse than hat racked, mature trees. We are loyal to BW, and when they do not have the courtesy of offering us better rooms as Rewards members, it ticks me off. On the positive side, the beds were comfortable and at least the TV offered more than 10 stations. Not sure if we would come back to this location unless it was our only option.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
We apologize that your stay with us was not to your standards. We could not confirm whether your reservation was made directly with us or through a third party to identify the reason why you were not told that there was no elevator, because you only offered an email address. Our pool area closes at 10:00pm and it is noted at check-in. Nobody should have been in the pool area except staff at 11:00pm. We will look into that.

"Great Value"

5
27/08/2017

Recently stayed here with my family of 5. We got a loft room and it was HUGE. It even jad two bathrooms, which we loved. The room and facilities were clean and staff was friendly and helpful. The beds were comfy, breakfast was good, and my kids loved the indoor pool.

"Excellent hotel"

5
20/08/2017

The rooms are large and clean. Beds are excellent! Breakfast is very good! Service is excellent! The pool and hottub is in a separate building. We found it very good as well. The motel style was a surprise but it was ok.

"Nice, clean, roomy and updated rooms"

4
17/08/2017

The rooms are very nice, clean, roomy and updated. Don't let the outward motel appearance of the property turn you off as the rooms are very nice. Less than 30 min drive from Great Sand Dunes National Park. The breakfast is also good with fresh tasting scrambled eggs/home fries/toast/yogurt, cereals, etc. vs. other places with free breakfast that offer a recently heated square pre-packaged frozen egg patties. Staff is friendly and helpful.

"great breakfast"

4
17/08/2017

Green Chili at breakfast was restaurant quality. Kids had a great time at pool! Décor has been updated. Staff were all friendly and second to none. You could tell that they all love their job from manager to front desk to housekeeping. Good value for your stay.

"Wow!"

5
15/08/2017

The price at the desk was cheaper than the price at Expedia. Our two queens were clean and comfortable. The pool was well maintained and very warm! Lots of tasty choices at the continental breakfast. The staff was pleasant. This was a great place to stay!

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

"Quality just wasn't their"

2
09/08/2017

We were in town for a college visit and the location and the good reviews the hotel had rcvd was my primary purpose for booking this . However no one mentioned the noise from the Main Street and the train tracks nearby . Plus the bed was not comfortable. The room was dated and the heating/cooling unit did not cycle on off . It was either on or off and the room would get too cold or too hot if we had to turn it off

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
Thank you for your recent response. We apologize for the noise of the traffic and the train. All the hotels in this area are located by Hyw. 160 and unfortunately we do not have control over the traffic and train. WE apologize if your room unit was making too much noise. If we had been informed, we would have gladly looked into it or switched rooms for you.

"Another great BW"

4
07/08/2017

BW has really improved over the the last several years. This property is the old drive up style with no interior corridors if that is a problem for you, but it has bee updated and it's quite nice. Sleep quality was good, breakfast is typical BW which exceeds other comparable chains, and the staff was excellent. It has a separate indoor pool building with a new tile hot tub room - very nice all around. European style dispensers in the vanity and shower. The stay Herr was a treat for my discriminating family.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

"Good overnight stay"

4
05/08/2017

I have stayed at this hotel numerous times. I believe management has changed since my last stay, but staff and accommodations were good, convenient, and clean. However, a/c-heater unit rattled so loud every time it kicked on, it woke me. Also, pets used to be free. They now charge a $20 fee -- steep, in my travel experience.

"Highly recommend staying here when in Alamosa"

5
04/08/2017

We stayed here for a stop at Great Sand Dunes National Park. The staff was genuine, check in was fast, courteous, and we enjoyed the cookies & water at check in. Rooms very clean, and recently remodeled. The pool was very warm.

"First Time Staying Here"

4
02/08/2017

This was our first time staying here. They would not let us park our motorcycles under cover even though it rained, They did give us towels in the morning to dry them off. the breakfast room is small so we had to eat in our room. If we find our way back to the area, we will stay here again.

"Good clean stay, but need to replace some mattresses!"

4
31/07/2017

Our stay here was a good experience, the motel itself was good and clean--seemed well-maintained overall. Our beds were way too hard and worn out--my husband's mattress was so worn on the 1 side where you climb onto the bed that he had to sleep on the middle closer to the opposite side so he didn't automatically roll to the floor. BUT the Customer Service here is awesome, in our experience. Great staff. The pool is shallow--4 ft is deepest--and was way too warm for us in late July--don't need heated pool in late July and August most of the time! If you book room here, ask to be placed far away from highway 160 as you can. There is road noise during the night if you are closer to the road.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
Thank you for taking the time to send the review. We appreciate the time you take so that we can evaluate your stay with us. We will look into the mattress concern. Hope to see you again in the future.

"Good stay!"

4
25/07/2017

We stayed here for a trip to the Great Sand Dunes National Park and other sights in the area. The hotel was nice and the price was right. We enjoyed the pool after a long day of hiking. Breakfast was typical to this type of hotel.

"Very Nice Motel, Funny Billing?"

4
24/07/2017

Overall the motel was very nice. The room was clean and smelled fresh. It was nicely sized and the beds were very comfortable. We were close to the street and noise was not a problem. It is a two level building without an elevator, so ask for lower level if stairs are a problem. The included breakfast was just fine. There was a good selection of hot and cold foods. The only problem I had was with my credit card billing. The motel put a $100 hold on my card, besides my room charge. They said this was for pet or smoking damage. I've never had a motel do this before. Then they tried to tell me my bank did this automatically, but my bank said they do not do this unless the vender requests it. The hold came off eventually but I did not like how they handled the issue.

"Great place"

5
23/07/2017

Had a great stay at this hotel and always had at the Best Westerns. Comfy beds,nice clean rooms and good food. I will stay there again. All my friends were happy with their rooms also. We had breakfast in the lounge which had a variety of breakfast foods that very very good. Air conditioning was set just right since it was around 100 degrees outside.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

"The motel posing as a hotel"

1
15/07/2017

300 mile drive there. 15-20 min wait for the ONE CLERK who was waiting on 2 other check ins, responding to complaint from an existing costumer as to the week long broken washing machine (I took my dirty cloths 2000 miles home to wash), and answering phone calls during costumer transactions including my own. I tried to cancel my stay after electing to "camp it"- was told by the clerk: 1) "24 hour cancel policy" 2) "no manager on site- he has to allow this as you reserved through AAA and he has to decide if he wants to give them their commission or not or allow you to cancel". I pointed out: 1) if manager doesn't arrive until the next day, as I was informed then when does the 24 hours start?, 2) it is not my problem who gets their "cut" as the $130 bill comes to me, 3) my plan to contact AAA and inquire as to the truth of this claim as if true then beneficial NOT to use AAA and relinquishing MY control of canceling a reservation that I am unhappy with. Clerk only repeated same "I only work here, you have to talk to manager TOMORROW". Tomorrow?! $130 a night?! One clerk? Broken washing machine? "Ghetto" location? Inability to address a costumer issue until next day? Coffee maker with no drawer for coffee to go in? "Fitness center" that consisted of a bike and a bow flex? Where DOES the $ go? Clearly not to the site, the costumer, or likely the best people there- the cleaning ladies...

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
On behalf of the entire staff of the Best Western Alamosa Inn, we would like to take this opportunity to apologize for not meeting your expectations and we want to assure you that we take all concerns seriously and we will address them. Thank you for taking the time to share your concerns with us. We hope that you will consider us again in the future. Thank you Andrew Torres Front Desk Manager

"Perfect for an overnight stay"

4
12/07/2017

This hotel is perfect for an overnight stay. The rooms were clean and the bed was firm and comfortable. The front desk clerk was kind and helpful. Breakfast was fine. It was easy to unload and load our vehicle because our room was on the ground level. The pool was the warmest pool I have ever swum in but oh well. I would recommend this hotel especially for an overnight stay.

"Quiet and comfortable"

4
06/07/2017

The upgrades are a huge improvement. Mattresses were a bit lumpy/uncomfortable for my preference, but served their purpose. Overall, I had a quiet and comfortable stay...which is why this is the only hotel I stay in when visiting Alamosa.

"Amazing Staff"

5
05/07/2017

Was only going to stay one night until we discovered how fabulous the people are that work here. Thank-you Andy and Maria for your wonderful hospitality. Breakfast room and lobby were immaculate. Housekeeper Margaret made sure we did not need for anything in our room. We will be back!

"Professional Staff & Excellant Hotel"

5
04/07/2017

We were fortunate to stay at the Best Western on July 2nd. We included myself, my husband and my sister which we required two rooms. The staff was professional, friendly and knowledgeable as well as extremely helpful. The décor of the hotel was inviting and the rooms were large and clean. I would recommend this hotel to anyone traveling in this area. I would rate a five out of five.

"Great stop"

4
03/07/2017

Best Westerns are different everywhere you go. Some good, some bad...this one is a good one! The rooms were relatively large and up to date. One thing is one of the beds is right up against the AC unit which means that person will either freeze or burn up. Other than that, great rooms. Breakfast was fabulous. Eggs, sausage, potatoes, waffles....could not have asked for more!

bwalamosainn, Manager at Best Western Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

"Great place to stay in Alamosa"

5
27/06/2017

My wife and I were on a tour of Colorado and Utah national parks, and needed to spend the night in Alamosa. This Best Western was a great choice...it was clean and comfortable, had friendly and helpful staff and a great breakfast included! The room had a refrigerator and microwave which allowed us to store our food and heat up leftovers from lunch. I would highly recommend this facility!

"Sand Dunes Visit"

4
26/06/2017

Great hotel for overnight stay while visiting Sand Dunes. Staff was friendly and helpful. Room was upgraded, clean, and comfortable. Great value for the money. Would stay here again. Breakfast was good but restaurant choices in Alamosa are very, very limited. Eat dinner before you arrive!

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

"great hotel. clean. neat. loved the pool"

5
21/06/2017

We wanted a place close to town, but close enough to the sand dunes and gator farm and come local hiking trails. The hotel was clean and neat. Everything worked well. The staff were great. They all put up with my 3 kids. They helped give local tips of how to get around and better enjoy our planned activities. Overall the value of this hotel is tremendous.

"Newly renovated, quiet, great breakfast!"

5
18/06/2017

We were so pleasantly surprised how nice this motel was. They allow dogs. The room is laid out nicely and is renovated. My dog loved the green grass out front. Nice neighborhood with Adam's State and a hospital near to w as long around. Great hot breakfast either scrambled eggs, sausage, potatoes, etc.

"Good deal"

4
17/06/2017

Not always a fan of Best Westerns. They are updated motels built in a horseshoe and facing the highway. This usually means convenient but somewhat noisy. This one is a bit noisy but it has been very nicely renovated with nice grounds, a lovely dining area, really nice staff and great rooms. Here are a few minor negatives. There is some highway noise even though the doors are provided with sealed insulation. This place is popular with truckers who run their refrigeration units all night long, leaving early in the morning. The shampoo, conditioner and soap are in dispensers but are of good quality. Overall, one of the better Best Westerns we have used

"Needs to be updated; cost was pretty high, but at least we got a room!"

3
12/06/2017

We were surprised that the room cost as much as it did, even with our AAA discount. The room was okay, and the internet worked, but the room and decor is pretty outdated. The staff were all very friendly and courteous.

"Best Western properties always come through"

4
09/06/2017

Nice hotel with pool, hot tub and abundant breakfast. Clean and comfortable. Attractive property and easily accessible from highway. Many things to do and see in Alamosa area including Sand Dunes, Gator Preserve and UFO Watchtower.

"Clean well kept"

4
08/06/2017

Newly renovated hotel which was well presented with pleasant decor. It was a good location in that it was not far from town but quite. Easy travel to the Great Sand Dunes National Park. We were able to leave at a good time to be there before the crowd thus got a good car spot

"Clean!"

5
08/06/2017

The hotel is on a main street near the university. We had visited the sand dunes. The hotel has exterior corridors but the rooms have been updated. The hot tub, pool and wifi were all in working order. The room was clean and the breakfast area was the best kept and cleanest we've seen.

"It was a motel level."

2
07/06/2017

We were not happy stayed at this hotel. It actuallly was a motel level. The location near by the busy traffic road, couldn't sleep well. The internet was slow. The breackfast service was good. It needs tell customer an actual information to avoid a wrong choice. The price charged too high.

bwalamosainn, Manager at Best Western Alamosa Inn, responded to this review
On behalf of the entire staff of the Best Western Alamosa Inn, we would like to take this opportunity to apologize for not meeting your expectations and we want to assure you that we take all concerns seriously and we will address them. Thank you for taking the time to share your concerns with us. We hope that you will consider us again in the future. Thank you Andrew Torres Front Desk Manager

"BW Alamosa inn"

4
06/06/2017

Very nice place since rooms remodeled only down side is no elevators for 2nd floor access Breakfast is very good large selection of fruit and hot foods very helpful staff and very knowledgeable of the area. Very large indoor pool close to all types of dining and shopping

"Family vacation"

5
22/05/2017

Very clean, wonderful staff, nice pool, very good breakfast and cookies in the lobby, reasonably priced vending machines, reasonably priced, good area of town close to downtown and shopping, good lighted parking

"Very thoughtful-"

4
18/04/2017

-very friendly staff, made a big difference for our two dogs and their stay at the Best Western. Great breakfast and clean accommodations. Couldn't really ask for more and, as a result, we'll be happy to return.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

"Simple and clean"

4
13/04/2017

Stayed here as it is relatively close to the Great Sand Dunes. The room was clean and I had a great wi-fi connection. The bed was comfortable (a necessity after a long day of hiking on the Dunes). Showers were nice and hot, and I had great customer service.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

"Great hotel, very honest staff"

5
12/04/2017

We stayed at this hotel on our way to Durango on 4/3/17. Everything about the room was perfect, but what really stood out was the staff. The next morning we were in a hurry to beat a snowstorm that was coming through and loaded up the car in a hurry. We went to breakfast and I left my beauty products in the room. We took off and left them there, and as I'm sure some of you know, those things are not inexpensive to replace. I had left over $300 worth of product just sitting on the counter! It took a couple of days before we could locate the proper housekeeping staff to inquire about them, but they had them and shipped them home to me, safe and sound. I can't thank them enough!!! I wouldn't hesitate to stay here again or recommend them to my friends.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

"Service surpasses everything"

5
10/04/2017

This hotel was perfectly located to Adams State University. With a small town feel this hotel has everything. Free internet capable of movie streaming. The best about this hotel was the staff working hotel. They went above and beyond, such as requesting cleaning staff hurry our room so they could check us in 4 hours before and so we could place our bags in room. Easy 5-20 min walks for anything you need.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

" This place was great!"

5
09/04/2017

We stay in a hotel in Alamosa 2-3 times a year. We usually stay at the hotel down the street that claims to have a water park. It has continued to go downhill over the years so we decided to try someplace new. We loved it! The pool was clean and warm. The hot tub was amazing! After swimming we went to the lobby and got yummy hot cocoa and chocolate chip cookies. The breakfast was hot and fresh. And checkout was super easy. We will be staying here again.

bwalamosainn, Front Office Manager at Best Western Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

"good stay in a simple hotel"

4
08/04/2017

this is a simple, road trip hotel. bed was super comfortable, I took a bath and the bathroom was immaculate. The rooms must be sound proofed because it was totally silent during the night. Good night's sleep on my way to Santa Fe.

bwalamosainn, Front Office Manager at BEST WESTERN Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

"Two Overnight Stays"

5
05/04/2017

Very nice place to stay in Alamosa. Rooms are great, breakfast is good, and the pool/hot tub are excellent. Had a pleasant two nights here! Very friendly at the front desk as well. Wifi was a little slow at times. Bathrooms were excellent though. I would recommend staying here in Alamosa.

bwalamosainn, Front Office Manager at BEST WESTERN Alamosa Inn, responded to this review
The management and the employees of the Best Western Alamosa Inn would like to take this moment to thank you for your recent survey regarding our property and performance. We appreciate the time you took to share that with us. We hope we get the opportunity to serve and see you again very soon. Thank you Andrew Torres Front Desk Manager

"Alamosa's best western motel"

3
19/11/2016

Room was very clean and comfortable. However I would not stay here again because of the horrible noise from the highway. The for to our particular room was very drafty on a very child night. The doors and windows need to be upgraded to provide some soundproofing. The room had quality TV, a refrigerator and a microwave.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello D980JBamandap! Thank you for taking the time to submit a review on trip advisor of our hotel. We really appreciate your business! My team and I would like to thank you for noticing that our guest rooms are indeed very clean and comfortable! We are also VERY saddened to see you state that you will not be staying wth us again because of the noise from the highway. Unfortunately, we have no control over it. I would like to inform you that we are currently updating our doors and windows and will also soon be remodeling all of our guests rooms with new furniture. Yes, all of our rooms do have quality tv, refrigerators, microwaves, coffee makers, irons/ironing boards etc... thank you for noticing! Again my team and I would like to apologize for any inconvenience you encountered during your stay with us, but we do hope that you will consider giving us another chance in the future and maybe then we will have exceeded all of your standards and expectations, because we here at the BEST WESTERN ALAMOSA INN strive on 100 % guest satisfaction!! We want to thank you again for submitting a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Reasonable accommodation for a reasonable price"

4
07/11/2016

We had an upstairs room and found it to be clean, comfortable and quiet. It isn't too far from restaurants in town to get something to eat,and getting a park on site isn't a problem. It was just the rest we needed after a long day's drive.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
hello ecky_thump69! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We are very glad that you found our guest rooms to be clean, comfortable, and quiet. We are indeed located right in the middle of the downtown area, so yes, there are nice restaurants to choose from! No, getting a park on site is definitely not a problem when staying with us here at the BEST WESTERN ALAMOSA INN, many of our guests enjoy our courtyard, and we hope you did to! My team and I are all very pleased to see you state that it was just the rest you needed after a long day's drive. My team and I would like to thank you for your kind compliments of our hotel and we all hope that you will come back and see us again very soon. Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"convenient location."

3
04/11/2016

The staff at reception desk was courteous and helpful, very friendly. An old property but well kept. There is a nice small garden with a picnic table and a grill. A good breakfast with variety choices. The room was spacious and clean. The bed was comfortable, the linens and towels were clean. it also equipped with a mini fridge, microwave oven, coffee maker. it also offered free Wifi. It is a good place to stay if you are visiting The Great Sand Dunes NP.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Aligela C! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased to see you state that my staff at the reception desk was courteous, helpful, and very friendly! My team and I here at the BEST WESTERN ALAMOSA INN strive on 100% guest satisfaction! Yes, our property is a little bit older, but thank you for noticing that we do indeed keep it very well kept! We are glad to see that you enjoyed our nice small garden with picnic tables and a grill, many of our other guests enjoy it as well! We are also glad that you enjoyed our hot breakfast buffet, and thank you for noticing that yes it does indeed include a variety of choices! Thank you for noticing that our guest rooms are indeed spacious and clean! We are glad that you found the beds to be comfortable! Yes, each and every one of our rooms are equipped with microwaves, refrigerators, coffee makers, irons/ironing boards etc........and yes we do have offer free wifi included in your stay. My team and I would like to thank you for stating that our hotel is a good place to stay if you are visiting the GREAT SAND DUNES NP. We hope that you enjoyed your trip at the dunes! :). My team and I would like to thank you for ALL of your kind comments of our hotel and we hope that you will be back again to see us soon. Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Could be better."

3
25/10/2016

I generally like Best Westerns, but this one I feel is not on the same level as the others. First, our toilet ran constantly. Even though it wasn't loud, I'm a light sleeper and it woke me up. Secondly, the workout area was lacking as well. The Bowflex that was there has a broken seat and was just balancing against the machine. It was not secured and the accessories were laying on the ground around the machine. Other machines had small defects as well, such as the bike had a missing foot strap. It was a clean room, the breakfast is what I've seen at other Best Westerns, but overall, I feel like I could have gotten the same thing at less expensive hotel in the area.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello sonotech754! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to sincerely apologize and are very saddened that you did not feel that our hotel was on the same level as the others. If you had encountered any issues during your stay you could have easily notified my front desk staff. I would like to inform you that we do have 24 hour staff and we would have loved to of offered to move you to another room or had our maintenance team fix it promptly had we known. We are glad it wasn't loud and we do apologize that it disturbed your sleep :(. We are totally aware of the issues in our fitness center and we are currently getting everything fixed. Thank you for noticing that our guest rooms are indeed clean, and yes the full hot breakfast buffet is probably indeed what you have seen at other Best Westerns because after all it is a chain hotel in which they all have to follow all of the Best Westerns Standards. I would like to inform you that some of the hotels that you feel that you could have gotten for less expensive in our area don't include all of the amenities that we have to offer! Again we would like to apologize for any inconvenience and we hope that you will come back and see us again soon, and maybe then we will have met all of your standards and expectations. Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call, 24 hours a day, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feeback!

"Spend a comfortable night, not a fortune"

4
24/10/2016

The Alamosa Best Western offered reasonable rates, a clean room, and a hot, hearty Breakfast without the attitude of exclusivity. I appreciated the opportunity to spend a comfortable night, not a fortune. It was great to meet people interested in providing efficient, friendly service.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello David C! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased to see you state that we offer reasonable rates (which we do), clean rooms, and a hot hearty breakfast without the attitude of exclusivity! Thank you for noting! We are glad that you appreciated the opportunity to spend a comfortable night without having to pay a fortune!!! I am very pleased to see you state that you thought it was great to meet people interested in providing efficient friendly service!! My team and I here at the BEST WESTERN ALAMOSA INN, strive on taking care of our guests, we work very hard to make sure they are always wanting to return to our hotel! Again my team and I would like to thank you for your kind comments of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week at (719) 589-2567, or if you wish, you may also e-mail us at [email protected] THANK YOU. We appreciate your honest feedback!

"Nice place and good free breakfast"

4
16/10/2016

Nice room with amenities that are up to date. The breakfast was good. The pool and hot tub are in separate building and were maintained well. We were in the back building which was quiter than the front rooms in the other building. A bit close to street so some road noise. Staff was very helpful and courteous.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Mary H! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! Thank you for noticing that our guest rooms have indeed been updated with amenities and that they are nice! I am very pleased to see you state that our full hot breakfast buffet was good! Yes, our pool and hot tub area are located in a separate building away from the guest rooms and away from the front desk, many of our guests appreciate this because they are not disturbed by any noise, and thank you for noticing that they are indeed well maintained!! I am glad that you were not in a room of the east building so that you were not disturbed by the road noise close to the street. I would like to inform you that Alamosa is a small town and the town usually quiets down around 9:00 p.m. so there really is not much traffic noise after that! I am VERY pleased to see you state that my staff was very helpful and courteous! We here at the BEST WESTERN ALAMOSA INN love taking care of our guests! We hope you will come back and see us again soon! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel, your kind comments about our hotel, and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Nice"

4
16/10/2016

It was a good hotel, but the shower head was too high up and would not seem to adjust in any way. We would stay here again because it was nice and clean, close to restaurants, good breakfast, and our dog was welcome. Thanks!

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Deborah W! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I are pleased to see you state that our hotel was a good hotel! We would like to apologize for the inconvenience of the shower head being too high up and not seeming to adjust. We wished you would have notified the front desk so that we may have had the chance to fix the issue promptly. My team and I are all VERY pleased to see you state that you would stay here again because yes our property is indeed nice and clean!! We are close to several restaurants in this area and we also do provide a restaurant recommendation list of restaurants we like to recommend for our guests to give a try when visiting Alamosa! We are glad that you found our breakfast to be good, and yes your dog is always welcome! We like to make pets feel just as welcome as we do our guests!!! We hope to see you again very soon! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Great place to stay!"

5
14/10/2016

Lowered price to get us to stay. Room is equipped with everything. Soap, shower gel, shampoo and lotion dispensers. Have ironing board and iron. Very clean. Full free breakfast. If you forgot something like toothbrush they will give to you. Great place to stay. Lots of fluffy pillows.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Sharon S! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! Thank you for noticing everything that our guest rooms are equipped with! We do have our soap, shower gel, and lotion all in dispensers because we do that for the Go Green Eco Friendly Environment reason!! I am very pleased to see you state that it was very clean, thank you, my housekeeping team takes pride in their work each and every single day to do whatever it takes to make sure guests are always wanting to return to our hotel!!! Yes, we do indeed keep a full supply of toiletries up at the front desk for when any guests forgets something they do not need to worry, we've got it! :) My team and I are all VERY pleased to see you state that our hotel was a great place to stay, we are glad that we were able to meet all of your standards and expectations!! Thank you for noticing the fluffy pillows and the full hot breakfast included in your stay, we are glad that you enjoyed them! :) Again my team and I would like to thank you for all of your kind comments about our hotel and we hope that you will be coming back to visit us again very soon! And if at any other time you should ever have any other questions, comments, or concerns.......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"2 night stay"

3
03/10/2016

Check in was muddled. We were a group tour and the allocation of rooms became confused and we walked into someone else room. Finally sorted we were ok, room was large and comfortable. Shower good and plenty of towels. Breakfast was a nightmare. There was not enough seating and people were desperately trying to find a seat. The breakfast was fairly average, usual complimentary fare, scrambled eggs, toast, waffles and some fruit and cereals. There were two places to eat nearby at night but the choice was fast food so fairly limited. No lifts if you have heavy luggage.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello floLincoln! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to apologize for not exceeding all of your standards and expectations. We do apologize that check in was muddled. However, prior to your arrival you faxed us over a rooming list of where each guest was needing to be, then at check in, you started making the changes on your own, we followed the rooming list as thorough as it was stated, someone walked into someone else's room because of the changes you made! I am very pleased that you found our guest rooms to be large and comfortable. We are glad that you thought the shower was good and had plenty of towels. We do apologize that you thought breakfast was a nightmare, I would like to inform you that we do have plenty of seating in our lobby area, we have all of our tables in the lobby, and we also have several picnic tables in our garden area in which the weather was indeed very nice! We are glad that you thought the breakfast was fairly average, many of our other guests really seem to enjoy it! There are several restaurants in our area but yes we are only located to 2 of them, 1 being IHOP and the other being KFC. I would like to inform you that when you know you are traveling with a group it is your responsibility to contact the hotel and ask about luggage handling, anytime we do group reservations we always ask about group handling at an additional cost, somehow it seems there was no questions asked about it, my team and I would have loved to assist your groups luggage if we would have known you wanted it handled for you. We sincerely apologize for any inconvenience. We hope you will come back and see us again soon. Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"This Best Western was OK"

4
03/10/2016

Nothing special about this Best Western at Alamosa. I had some trouble with the WiFi and with the door. The room was ok. The staff were friendly. I did not get to sample the breakfast as I left very early.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello SMH8418! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We are very saddened to see you state that there was nothing special about our BEST WESTERN. We would like to apologize that you had trouble with the WIFI and with the door. We wished you would have contacted the front desk and let us know that you were encountering issues during your stay that way we would have had the opportunity to solve the problems immediately! I am very pleased to see you state that our guest rooms were ok and that my staff was friendly! We are saddened that you did not get sample the breakfast, our breakfast hours state 6:30 - 9:30 a.m. and my check in team is always letting our guests know that we ALWAYS have our breakfast served and ready by 5:00 each morning. Also, if you would have made my front desk team aware that you had to leave very early we would of had no problem setting things out earlier and they would of also offered you what we have called "grab and go". Again my team and I would like to apologize for not exceeding all of your standards and expectations and we do hope that you will come back and see us again soon! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Convenient for visiting Great Sand Dunes or Adams College"

4
26/09/2016

Best Western Alamosa provides nice clean rooms with a decent breakfast spread and courteous, friendly staff. The motel is an older building that has been nicely renovated with exterior access to each room. It has a nice pool and hot tub that are covered. Its close to Adams College and a grocery store but restaurants are a short drive into town.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Joe L! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for all of your kind comments of our hotel! Thank you for noticing that our guest rooms are indeed very clean and that we do provide a decent full hot breakfast buffet included in your stay! I am very pleased to see you state that my staff was courteous and friendly! We here at the BEST WESTERN ALAMOSA INN, love taking care of our guests! Yes, our motel is an older building and yes we do indeed keep up with renovating it, thank you for noticing! Thank you for noticing that we do have a nice pool and hot tub and we hope that you were able to relax and enjoy! Yes, we are very close to the ADAMS STATE UNIVERSITY, approximately 1 block, many of our other guests really appreciate our location being so close to the school! We do have several restaurants which are all indeed a very short drive into town! We have several we like to recommend to our guests! Again my team and I would like to thank you for your kind compliments of our hotel and for your business with us! We hope you will come back and see us again soon! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Very nice older motel style property"

4
22/09/2016

This was a great find in Alamosa. I was concerned with a motel style property it would be loud but it wasn't. It was very quiet. Very nice length (20 yards) pool in a separate building. Someone had taken pains to put a nice area in the middle of the parking lot for picnic tables, grills and a nice flower garden with a fountain. Very nice touch.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Peter M! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased to see you state that our hotel was a great find in Alamosa. We are glad that you did not encounter any noise during your stay with us. Yes, our pool and hot tub area are indeed in a separate building from our guest rooms and the front desk, many of our guests appreciate this because it does not cause any disturbance! My team and I would like to thank you for noticing our courtyard area and our garden area and stating that it was a very nice touch. Thank You! My maintenance team does indeed do a fantastic job every day of trying to keep it well maintained! My team and I would like to thank you for your kind comments and we hope that you will come back and visit us again soon! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback.

"Friendly staff, great breakfast"

5
18/09/2016

We stayed here one night while visiting the Great Sand Dunes. Every interaction we had with the staff from checking in through checking out was friendly and gracious. The breakfast included fresh cooked eggs and sausage along with hash browns, waffles and many other breakfast items. The room was clean and well maintained. There was a pleasant outdoor area with grass, a fountain and benches. Also they had a grill and picnic tables for outdoor cooking/eating. I would definitely stay here again when visiting the Alamosa area.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Judith T! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! We hope that you enjoyed your visit to the GREAT SAND DUNES NATIONAL PARK! I am VERY pleased to see you state that every interaction you encountered with my staff was friendly and gracious! We here at the BEST WESTERN ALAMOSA INN love taking care of our guests and we try to always make sure they are 100 % satisfied with their stay! Thank you for noticing all of the items we provide on our full hot breakfast buffet, we are glad you enjoyed it, so many of our other guests really enjoy our breakfast as well! Also, thank you for noticing that our guest rooms are indeed clean and well maintained! My housekeeping and maintenance teams do work very hard each and every single day because we want guests to always want to return to our hotel! Thank you for noticing our outdoor area with everything it is equipped with, yes we do provide a grill and picnic tables for our guests to enjoy the outdoors when staying with us! My team and I are all VERY pleased to see you state that you would definitely stay here again when visiting the Alamosa area! We are looking forward to your next visit! My team and I would once again like to thank you for your kind compliments of our hotel and for submitting them on trip advisor! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Best hotel stay."

5
13/09/2016

This hotel stay was the best. Simply because as soon as you get there, you already have a beautiful site in the gardening area. A little picnic table. Everything was clean no trash on the floor (mostly has something to do with the janitor and the staff working there) the pool was nice and clean. The room was nice and roomy. Who could forget about the breakfast. I highly recommend this hotel.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Ricardo T! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! I am very pleased to see you state that our hotel was the best stay! Thank you for noticing our beautiful site in our garden/courtyard area. Thank you for noticing that it is indeed very clean, my maintenance team does indeed work very hard each and every single day to keep it looking neat and well maintained! Thank you for noticing that we do keep our pool and hot tub area very clean, and we are glad that you thought that our guest rooms were nice and roomy! I am also very pleased to see you state that you enjoyed our full hot breakfast buffet, so many of our other guest really enjoy it as well! My team and I would like to thank you for all of your kind compliments of our property and we want to thank you for stating that you would highly recommend us! THANK YOU! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Very nice and clean"

5
12/09/2016

Very nice place to stay. The room was very clean and comfortable. There was a hair dryer, coffee maker and a refrigerator in the room. There was a wonderful selection of food to choose from at there continental breakfast the next morning.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Holmestx! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! I am very pleased to see you state that our hotel was a very nice place to stay! Thank you for noticing that our guest rooms are indeed very clean and comfortable! Yes, all of our rooms are equipped with hair dryers, microwaves, refrigerators, coffee makers etc....! Thank you for noticing that we do offer a wonderful selection of food to choose from on our full hot breakfast buffet, it is the most important meal of the day and we are glad that you enjoyed it! My team and I would like to thank you for all of your kind compliments of our hotel and we hope that you will come back and see us again soon! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Great breakfast and very clean room"

5
10/09/2016

This trip we stayed in 4 Best Westerns. Alamosa Inn had the best breakfast. It had fresh eggs with patty sausage and all the other fixings. The staff was friendly and helpful. The room looks like they were trying to do some painting. I would rather see them work on one room and not rent the one they are working on. The room was very clean and had new furnishings, beautifully decorated.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello JoeTeresa! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! I am very pleased to see you state that we had the best breakfast, thank you, we are glad that you enjoyed it! I am also very pleased to see you state that my staff was friendly and helpful, we here at the BW ALAMOSA INN love taking care of our guests! We do apologize for the inconvenience of the painting going on, however, we do our best in trying to keep our property looking neat and fresh. Thank you for noticing that our guest rooms are indeed very clean, have new furnishings, and are beautifully decorated. My team and I would like to thank you for your kind comments and we are glad to see that we have succeeded in exceeding all of your standards and expectations! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Great One Night Stay!"

5
09/09/2016

The room was bigger than usual, very nice and comfy bed, we brought our own pillows. Breakfast was good with real eggs, sausage and hash browns. Staff very friendly and helpful. Train tracks across the street from the hotel but never heard the trains. Rooms sit back from street. Area outside to BBQ with picnic table and benches. Would highly recommend.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Christine Z! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! I am very pleased to see you state that our rooms are indeed bigger than usual, that they were very nice, and that the bed was comfy! We are glad that you enjoyed our full hot breakfast buffet! I am very pleased that you found my staff to be very friendly and helpful, we here at the BEST WESTERN ALAMOSA INN love taking care of our guests! Yes, there are train tracks across from the hotel and we are glad that you never heard the trains! We do provide picnic tables and benches for our guests to enjoy during their stay and we do also provide a grill for guests to use when staying with us, glad you enjoyed it! My team and I are all VERY pleased to see you state that you would highly recommend us! THANK YOU! We really appreciate that! We are all looking forward to your next visit! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Amazing place to stay"

5
01/09/2016

I love this motel so much that I will stay here every time I visit Alamosa. The rooms were great and the staff was amazing. The manager Bina was great and very knowledgeable along with the maintenance manager Anil. They both make a great team.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello hinalrathi17! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! My team and I are all very pleased to see you state that you love our hotel so much that you will be staying with us each time you visit Alamosa! Thank you for noticing that our guest rooms are indeed great, and I am very pleased to see you state that my staff was amazing, I will be sure to pass your kind comments on to them! Yes, I do agree with you that the manager "Bina" and the maintenance manager "Anil" do indeed make a great team! :) They do do a fantastic job of keeping our property well maintained, again thank you for your kind comments on all of my staff! My team and I are all looking forward to your future stays with us! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Nice hotel, Good location"

4
01/09/2016

This was an older Best Western hotel with all the rooms opening to the parking lot. I prefer the security of the rooms opening to an inside hallway. But our room was very large with a desk, two additional arm chairs and table and a large vanity and sink outside the bath. The room was clean, beds and linens comfortable, and quiet from road noise. The check-in staff was friendly, but the breakfast was not anything special.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello USNTraveler! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! Yes, our hotel does have all the rooms opening to the parking lot, we are an exterior property! We do apologize that we did not have what you preferred of the security of the rooms opening to an inside hallway, however, I would like to inform you that we do have security on our property and we also do have 24/7 front desk staff! Thank you for noticing how spacious our guest rooms are, and thank you for noticing that they are indeed clean and comfortable! :) I am also glad that you found it to be quiet and away from the road noise! I am very pleased to see you state that the check-in staff was friendly, we here at the BEST WESTERN ALAMOSA INN love taking care of our guests! We are saddened to see you state that you felt that our full hot breakfast buffet was nothing special. :( Many of our guests really enjoy our breakfast!!! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Sand Dunes"

3
01/09/2016

NO elevators to 2nd floors Great breakfast except the coffee machines were broken and you had to go back to room to make The people next to us were very loud into the early hours and the had a dog that barked when they were not in the room

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Fred P! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We do apologize that unfortunately we do not have elevators what so ever on our property. Thank you for stating that our breakfast was great! We do apologize for the inconvenience to you for when our coffee machine broke, however, we did our best to keep it going up in the lobby all day and all night. We would like to sincerely apologize that the people next to you were very loud and had a left a barking dog in their room. We wished you have contacted the front desk immediately and my team would of been more than happy to have solved these issues for you. I would like to inform you that we do have 24/7 front desk staff. If we would of been made aware that you were encountering any issues, we would have loved to have moved you to another room, contacted the pet owners, or there were other options we would have done. Again we do apologize and hope you will come back and see us again soon and maybe next time we will have succeeded all of your standards and expectations! My team and I here at the BEST WESTERN ALAMOSA INN thrive on 100 % guest satisfaction and 5 point reviews. Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Close to the downtown and Rio Grande Scenic Railroad"

5
31/08/2016

We picked this location because we had a trip planned on the Rio Grande Scenic Railroad. We also wanted to try the San Luis Brewery. Both are very easy to get to from this location. Room was nice, quiet and clean. Andrew checked us in and also handled our check out. He was wonderful! We really enjoyed the picnic tables and grill area.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Iamsam52! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! We hope that you enjoyed your trip on the Rio Grande Scenic Railroad, and we also hope that you enjoyed the San Luis Valley Brewery, we like to recommend that restaurant/bar to all of our other guests! Yes, they both are indeed very easy to get to from our location, each is approximately 1 mile! My team and I would like to thank you for noticing that our guest rooms are indeed nice, quiet, and clean! I am very pleased to see your kind comments of my team member "Andrew", I will be sure to pass your comments on to him! I am also very pleased that you enjoyed our picnic tables and grill area, so many of our other guests really enjoy our courtyard area as well! My team and I are all very pleased to see that we have exceeded all of your standards and expectations! We hope you come back and see us again soon! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Clean room"

4
30/08/2016

Even though the hotel is a little older, the rooms have been remodeled lately. My room was very clean, good Wi-Fi connection, and plenty of fluffy towels. There was even a small refrigerator and microwave in the room! In the morning, I felt the continental breakfast was better than average.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello MekaMeka! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for noticing that our rooms have definitely been remodeled and updated lately, we do try very hard each and every single day to keep our property looking fantastic! I am very pleased that you did find our guest rooms to be very clean, that you did have a good Wi-Fi connection and that you had plenty of fluffy towels! Yes, all 53 of our guest rooms are indeed equipped with microwaves, refrigerators, coffee makers, flat screen TV's, iron/iron boards etc......thank you for noticing! I am also very pleased to see you state that you felt that our full hot breakfast buffet was better than average, so many of our other guest seem to really enjoy it as well! My team and I would like to thank you for your kind comments and we hope that you will come back and see us again soon! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback

"Good Overnight stay with family"

4
26/08/2016

Great place right off main road for a family stay. The pool is excellent as well as the hot tub. Breakfast was very good with a great selection of items available. The rooms are decent, didn't like that the beds were only full size makes it hard for families but they were comfortable. Overall a good place to stay was happy overall

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Katherine T! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for your compliments on our pool and hot tub, and we are glad that you thought our breakfast was very good, and thank you for noticing that we do indeed have a great selection of items available. We are pleased that you found our guest rooms to be decent and we do apologize that you didn't like the room you booked with the 2 double beds. However, I would like to inform you that when booking reservations whether if its with our property direct, central reservation system, or 3rd party they all clearly state room types, 2 DOUBLE beds are just double/full size beds and you also have the option of choosing 2 QUEEN beds, we are glad that you did find comfort in them! My team and I are all very pleased to see you state that overall you thought our place was a good place to stay and we are happy that you were happy!! :) We hope you will come back and see us again soon! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Our stay at Best Western Alamosa"

5
25/08/2016

Same as stated on page one of this review. My wife and I enjoyed our stay very much. There is nothing more I can say. but the service was great and we would stay here again if we ever travel this way agIain.

"Expensive for a two star"

3
25/08/2016

Older property and not all amenities advertised are operational. Over priced for a room with a bed. There are many other options in the area that may be better priced if you are not tied to a brand. The rooms were clean, the net sluggish, and the service was average, breakfast was good.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello JOE H! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to apologize that you felt that our property seemed to be older. My maintenance team works very hard each and every single day to keep our property looking like new! We do apologize for the inconvenience of our hot tub being the only amenity down during your stay, sometimes these things just happen. We have solved the issue and it is currently up and running again!! :) We are sorry that you felt that our rooms are over priced for a room with a bed, our rooms do include everything in them such as flat screen TV's, coffee makers, irons/ironing boards, microwaves, refrigerators, etc....so they do have more than "just a bed", the price does also include our full hot breakfast buffet, indoor pool/hot tub, fitness room, guest laundry, business center etc..... and so I do agree with you that yes there are many other options in this area and we apologize that you feel you have to be tied to a brand. I would like to inform you that we are still currently in our seasonal rates. Thank you for noticing that our guest rooms are indeed clean, if you had any issues with the internet being sluggish we wished you would have contacted my front desk team and they would of loved to assist you! I'm glad that the service was average and thank you for stating that the breakfast was good, we are glad you enjoyed it! Again we want to apologize for not exceeding all of your standards and expectations and we hope that you will come stay with us again in the future and give us a 5 point review rating because my team and I here at the BEST WESTERN ALAMOSA INN strive on 5 point review ratings and 100% guest satisfaction!!! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Best Western Good"

5
21/08/2016

Dennis was great at the front desk; and with the wide variety of hot and cold breakfast items! Liked it was pet friendly, nice garden, BBQ area, nice sheets, pool, environmentally friendly, and very good cookies.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Grace E! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us!!! :) I am very pleased that you found my team member "Dennis" to be great at the front desk, I will be sure to pass your kind comments on to him! We do indeed have a wide variety of hot and cold breakfast items on our buffet, we are a pet friendly hotel, our garden is nice and so many of our other guests really enjoy our BBQ area as well, thank you for noticing! Thank you for noticing that we do have a nice indoor pool/hot tub, that we are environmentally friendly, and that we do provide very good cookies for our guests to enjoy at check-in. My team and I would like to thank you for all of your kind comments and we hope that you will come back and see us again soon! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Meets basic needs for a stay close to Great Sand Dunes - warm pool"

4
21/08/2016

Nice management, clean rooms, and it will meet your basic needs as a stopover/overnight stay for the Great Sand Dunes. Pro's: - Really warm pool - Nice staff - Proximity to the Great Sand Dunes - Decent breakfast Cons: - Close to a major highway/through way - despite the fact our room was further back (building 2), you could still hear the cars/trucks whizzing by - hot tub was broken - coffee maker was not working properly so the coffee was lukewarm at best BUT the staff was trying their best to keep it hot by making new batches of coffee more frequently - Pool is an entirely different building so you have to go outside (not much fun when you're wet & cold) - Double beds rather than queen beds - Rooms were small compared to other Best Western hotels

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello rxlaw! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased to see you state that management was nice, our guest rooms are clean, & that our hotel will meet all of your basic needs for a stopover/overnight stay. We hope that you enjoyed your visit to the GREAT SAND DUNES NATIONAL PARK! Thank you for noticing that we do indeed have a really warm indoor pool, I am very pleased to see you state that my staff is nice, and yes we are approximately 30 minutes away from the dunes. Yes, we are close to a major highway and we do apologize that you could still hears the vehicles whizzing by, unfortunately this is something that we have no control over. :( We sincerely apologize that our hot tub was currently shut down, and we also apologize that the coffee maker was not working properly, (sometimes these things just happen) :( , thank you for noticing and stating that my staff was trying their best to do everything they could, we here at the BEST WESTERN ALAMOSA INN, try to go above and beyond for all of our guests needs and 100 % satisfaction! Yes, our pool is in an entirely different building so you do have to go outside to get to the pool and hot tub area, we apologize that you didn't have to much fun being wet and cold, but the facility does have a huge restroom inside for changing and showering etc..... Our hotel does have rooms with double beds and rooms with queen beds, so when you booked your reservations you booked the rooms with the double beds, we do apologize that you thought they were small so I would just like to inform that the next time you book to please book the rooms with the 2 QUEEN beds! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"best place around"

4
17/08/2016

It's close(ish) to the Great Sand Dune and let's face it Alamosa is more prepossessing than most of the nearby towns. This was one of the better motels we stayed in. We had a good feel just by driving into the car park. it looked like they cared. Pool excellent, breakfast good by motel standards,service friendly efficient. Room pretty spacious for a family. Also it's next door to the IHOP for dinner

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Jezza115! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business. Yes, we are approximately 30 miles away from the GREAT SAND DUNES NATIONAL PARK, and we hope that you enjoyed your visit there. I am very pleased that you thought our town of Alamosa is more prepossessing than most of the nearby towns! Thank you for stating that our motel was one of the better ones that you have stayed in, we strive on 100 % guest satisfaction here at the BEST WESTERN ALAMOSA INN! :)! Not only does it look we care, but my team and I do indeed care about all of our guests! We want nothing more than to see our guests wanting to return to our hotel! Thank you for noticing that our pool is indeed excellent, our full hot breakfast buffet is good, and that the service is indeed friendly and efficient. I am glad that you found our guest rooms to be spacious! Thank you for your kind comments, I will be sure to pass them on to my team! :) There is indeed an IHOP right next door for dinner and it is excellent!! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Close to Great Sand Dune NP"

3
15/08/2016

Nice hotel for a short stay overall. Pool is big. Breakfast is average. Room was clean. Close to main street. Hotel was not too noisy. Staff was helpful. About 30 minutes from Great Sand Dune National Park.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Eric W! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased to see you state that our hotel was a nice hotel for a shorty stay. Thank you for noticing that we do indeed have a big pool and hot tub area. Our breakfast is a full hot breakfast buffet and we hope that you enjoyed it, so many of our other guests really enjoy it! Thank you for noticing that our guest rooms are indeed clean, we here at the BEST WESTERN ALAMOSA INN strive on cleanliness! I am glad that you did not find our location to be too noisy. I am very pleased that you found my staff to be helpful, we love taking care of our guests! Our hotel is indeed approximately 30 minutes away from the GREAT SAND DUNES NATIONAL PARK, and we hope that you enjoyed your trip there, it is Alamosa's main attraction!!!! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Basic, but clean and close to the sightseeing we wanted to do"

4
11/08/2016

Very efficient check-in service and nice management. Clean, but definitely a dated motel. The room was basic, but with two double beds (rather than two queen size beds). It worked out fine though. The only complaint was that our room was on the lower level, and even though we were just across from the little park and the office, we had guys two doors down who set out a cooler of beer in the parking space next to their truck - right outside the window of our room - and drank and partied loudly for hours on our first night there. They were friendly enough, but we'd flown into Denver that day and then drove over 3 hours to get there. We were really tired and had a full day planned starting early the next morning. Hated complaining about them, but when it got to be midnight and the volume of their 'party' was only increasing, we called the desk. We were told that they could pretty much stay out there all night if they wanted to, but to the Inn's credit, they contacted the guys right away and asked them to please be quiet. Not long after that, all was quiet. This place is a good option if you're planning to visit the Great Sand Dunes National Park and Zapata Falls. Some cute restaurants and the usual chain store eateries nearby.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Helllo SoulFan1! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased that you had very efficient check in service and nice management!! Thank you for noticing that our guest rooms are indeed clean, and I seem to be confused on how you state that our hotel is dated? We are always keeping up with our renovations and we get many compliments on how nice our property is, we even get asked often if we've just renovated. However, I am glad that it did work out just fine for you! I would like to inform you that yes we do have a lot of construction workers that stay here with us and they do like to enjoy the outside after a hard days work, these guests have been repeated guests with us for several years and not once have they ever caused any problems. We wished you would have contacted the front desk immediately instead of waiting for hours and we have loved to move you to another room. I do apologize that you were supposedly told by a team member that they could stay out all night if they wanted to, I can assure you I will be speaking with my team member. And yes, anytime guests complain about other guests we always contact them immediately and ask for the noise to quiet down and I'm glad it did for you. Thank you very much for stating that our hotel is indeed a good option for any planning to visit the Great Sand Dunes National Park and Zapata Falls! We hope that you enjoyed your visit to the attractions! Yes, we do indeed have quite a few restaurants in our town and some usual chain store eateries nearby (KFC & IHOP)!! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! We hope you will come back and see us again soon! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Clean, comfy beds and friendly staff"

4
09/08/2016

My family and I were very pleased with our stay for 3 nights as we visited the National Sand Dunes park and other area attractions. This is a "motel" and not a "hotel" as the doors open to the parking lot. We had a room on the 2nd floor away from the highway. The walls were very well insulated as I did not hear any of our neighbors and the hotel was fully booked while we were there. The room was very, very clean. The beds and pillows were very comfy too. The swimming pool and hot tub area was very clean. The only down side to our stay was the shower head in the bathroom was a little weird and the water pressure was not the strongest. The free breakfast was great, it included , waffles, eggs, sausage. I got a smokin' deal for $85 a night as I booked really early, so I was very happy with our stay and the property. I would definitely stay again and I would recommend this to anyone.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello kathytwin! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased to see you state that you and your family were very pleased during your 3 night stay with us here at the BEST WESTERN ALAMOSA INN, and we hope that you enjoyed your visit to the Great Sand Dunes National Park and all of the other area attractions! We are glad that you did not encounter any noise and thank you for noticing that the walls are indeed very well insulated. Thank you for noticing that our guest rooms are indeed very, very clean!! My housekeeping team does work very hard each and every single day to make sure guests are always wanting to return to our hotel! Thank you for noticing that the beds and pillows are very comfy as well. Thank you for noticing that our pool and hot tub area are indeed very clean! We do apologize that you had an issue with the shower head in the bathroom, we wished you would have contacted the front desk immediately so that we may have had the opportunity to solve the problem promptly. I am very pleased that you found our full hot breakfast buffet to be great, and yes it does indeed include everything you mentioned and much more!! So many of our other guests really enjoy our breakfast buffet as well! Yes, anytime any guests book reservations in advance there are usually better deals, it is recommended to always book in advance! My team and I are all VERY pleased to see you state that you were very happy with your stay at our property and we are all so looking forward to your next visit! Thank you so much for stating that you would definitely recommend us to anyone, we really appreciate that! My team and I would like to thank you for your kind comments and again we want to thank you for taking the time to submit a review on trip advisor of our hotel! And if at any other time you should ever have any other questions, comments, or concerns...please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Great place to stay"

5
08/08/2016

Staff was friendly and helpful at checkin. I was given a suite, which was pretty cool, it had an upstairs loft set-up and nice living room/bar space downstairs. Very nice and price was right. Alamosa is a quaint little town not far form the Great Sand Dunes National Park. It was quite busy, lots of tourists and the hotel was full. That says a lot about the property! Good job all around, thank you.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Gene D! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! I am very pleased to see you state that my staff was friendly and helpful at check-in, thank you, we love taking care of our guests here at the BEST WESTERN ALAMOSA INN! I am very pleased that you thought our suite was pretty cool, many of our guests really enjoy that room, it is indeed a very nice room! Yes, Alamosa is a quaint little town and it is not far from the Great Sand Dunes National Park, and we hope that you enjoyed your visit to the park! :) Yes, this town is always quite busy in the summer time with lots of tourists, many people come to visit the Great Sand Dunes National Park, Zapata Falls, Rio Grande Scenic Railroad, Cumbres & Toltec, etc.... so yes all of the hotels in this area are always full! My team and I are all VERY pleased for you stating to us that we have done a good job all around, thank you! Nothing makes us smile more than when we see that we have succeeded in exceeding our guests standards & expectations! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Fine"

3
07/08/2016

We stayed one night here so we could visit the Great Sand Dunes National Park. The staff are friendly, the beds are soft & the room was clean. The rooms are not very sound proof though; we enjoyed the sound of the elephant steps up stairs - not! We had a room right on the road which was a little noisy also. Alamosa the town is not great. There are no health food options so we ate from Safeway. If you are passing through here though, this place is fine. I'd say a little pricey for what it is but there are not many options in Alamosa.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Emily C! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We hope that you enjoyed your visit to the Great Sand Dunes National Park. I am very pleased to see you state that my staff are indeed friendly, the beds are soft, and the that our guest rooms are indeed clean. We do sincerely apologize that you found the rooms to not be very sound proof. I do apologize that you room was right next to the road that was a little noisy but unfortunately we have no control over that. :( We are sorry that you feel that Alamosa is not a great town. Alamosa is indeed a great town with so many attractions to offer! There is indeed a health food option in our area. We do apologize that you felt that it was a little pricey for what it is but I would like to inform you that there are many other options here in Alamosa. Again we want to thank you for submitting a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also email us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Amazing staff"

5
03/08/2016

We enjoyed our stay. Nice rooms and friendly staff. Morning breakfast attendant also runs front desk. Always has a smile and very good at what he does. Breakfast was great and so was the pool area. Front desk attendant also offered advice on happenings in the San Luis Valley. Our next visit we will go to the Stampede in Monte Vista.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Drew t! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) I am very pleased to see you state that you enjoyed your stay! Thank you for noticing that our guest rooms are indeed nice, and I am very pleased that you found my staff to be friendly. Thank you for your kind comments on my morning breakfast attendant who is also indeed 1 of my front desk agents!! He is indeed very good at what he does, and I will be sure to pass your kind comments on to him! :) I am very pleased that you thought our full hot breakfast was great as well as our pool area, thank you! We do hope that you will get a chance to visit the Stampede in Monte Vista on your next visit. It is lots of fun especially if you have children! I would like to inform you that it only comes once a year and it is always the last weekend of July! My team and I are all looking forward to your next stay with us! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Clean and comfortable"

5
31/07/2016

We had a clean and comfortable room. We also enjoyed the heated pool and hot tub. Breakfast was as expected for a hotel of this class. We would stay here again. Make a reservation because they were full.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Teresa R! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! I am very pleased to see you state that you had a clean and comfortable room! My housekeeping staff work very hard each and every single day to make sure our guests are always comfortable with our cleanliness! We are glad that you enjoyed our heated pool and hot tub, so many of our other guests enjoy them as well! Thank you for noticing that our full hot breakfast buffet is as expected for a hotel of our class, many of our other guests really enjoy our breakfast buffet as well! :) My team and I are all very pleased to see you state that you would stay here with us again and we are all looking forward to your next visit!! :) Yes, in the summer time we are indeed always full, we do sell out almost every single night!! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Best breakfast on the whole trip"

4
31/07/2016

the room was very nice. the only disadvantage are the doors to rooms aren't inside a hallway. The rooms are accessible only from parking lot. Not a good thing when you are a women alone. I have been told that's not a good idea. The breakfast had scrambled eggs not remade round flat eggs.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello theoriginalsuz! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! Thank you for noticing that our guest rooms are indeed very nice! We do apologize that the doors to the rooms aren't inside a hallway, we are an exterior property. I would like to inform you that we do have 24/7 front desk staff and surveillance cameras on our property, and my team members are always walking around outside keeping their eyes on everything. We are sorry that you maybe you didn't feel safe?? Our breakfast does indeed have scrambled eggs and no they are not remade round flat eggs, our scrambled eggs are made fresh every morning! Thank you for noticing. Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! We are really hoping you will come and see us again in the future! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call, 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Most helpful staff"

4
30/07/2016

This Best Western is perfect if you have kids or even if you are traveling alone or with another adult. The beds are clean and are comfortable. The pool area is perfect because it is quite large, kids and adults can relax and have fun there. There is a fast food restaurant and a popular chain that stays open 24 hrs just next door. The best thing was the friendly and helpful staff, they the experience even better. Will definitely be back at this Best Western location in the future.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Oneworld04! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased to see you state that our BEST WESTERN is perfect when traveling with kids, alone, or other adults! Thank you so much for noticing that our beds are indeed clean and comfortable! Yes, our pool area is quite large and anyone can relax and have fun in there, we get so many compliments on our pool and hot tub area! Thank You! I would like to inform you that the popular chain restaurant next door (IHOP) is not open 24 hours, their hours are from 6 a.m. - 12:00 a.m.! I am very pleased that you noticed that my staff are all indeed friendly and helpful, we love taking care of our guests! I am so glad that they made the experience even better. We will always go out of our way to make sure our guests are always 100 % satisfied with their stays! My team and I are all so very pleased to see you state that you will definitely be back at our BEST WESTERN in the future. We are looking forward to your next visit! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns..... please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Very spacious suite, but oddly arranged"

4
29/07/2016

We stayed in a 1 bedroom suite, with the upper bedroom in a loft. Upon entering, a long open staircase led upstairs. There was a bedroom and bathroom up in the loft, and a half wall that was open to the lower area. The lower area had a sofa bed, two living room style chairs, bar area with bar stools, refrigerator & sink, and a second bathroom. It was comfortable and roomy, but a little odd with the open loft instead of the upper area being an enclosed bedroom. Nice little breakfast in the morning, with both hot and cold foods.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Ann G! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We are very pleased that you thought our suite was comfortable and roomy, so many of our guests really enjoy that room, it is the only suite we have in this hotel, we do apologize that you felt it was a little odd. Thank you for noticing that we do indeed have a nice little breakfast in the mornings, many of our guests really enjoy our full hot breakfast buffet!! :) We hope you enjoyed your stay with us and we hope to see you again soon. Again thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Great place"

5
29/07/2016

Our family stayed here as we traveled around the area to the Sand Dunes and up to South Fork for a few days. The rooms were very clean. They have a really nice pool and hot tub. Great breakfast with a lot of variety. The staff was very helpful. It was a great place to return after a day outside.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Angela M! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) We hope you enjoyed your visit at the Great Sand Dunes! Thank you for noticing that our guest room are indeed very clean, for noticing that we do indeed have a really nice pool & hot tub, and that our breakfast is great with a lot of variety! :) I am very pleased to see you state that my staff was very helpful. We here at the BEST WESTERN ALAMOSA INN, love taking care of our guests! We are glad that you found it to be a great place to return after a day outside. My team and I would once again like to thank you for all of your kind comments. We hope you will come to see us again soon! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call, 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Extremely clean and aesthetically pleasing"

5
28/07/2016

Breakfast was very good, staff was pleasant and courteous and we loved the fountain outside. It was so pleasant and soothing. The pool and the hot tub was the cleanest I have ever seen. There were several good eating places nearby. It was a very good experience.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Phyllis H! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) I am very pleased to see you state that our full hot breakfast buffet was very good, my staff was pleasant and courteous, and that you loved the fountain we have outside! We want to thank for noticing that our pool and hot tub are indeed very clean, and we are glad that they were the cleanest you have ever seen, my maintenance department works very hard on trying to keep it looking that way every single day, so again, thank you for noticing!! There are indeed several good eating places in our area! My team and I are all very pleased to see you state that you had a very good experience. We love when we see that we have met All of our guests standards and expectations! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Loved this hotel!"

5
26/07/2016

Would stay at this hotel again! The room was super clean. The employees also step outside in the parking lot at night to look around. My sister stayed at a hotel near Wal-Mart and her tire was slashed. Overall, the employees really had a sense of caring. I mentioned to the person to the front desk person that I really liked how they stepped outside and night and he said they do like to keep an eye on things.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Suzi W! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) Thank you for stating that you would stay at our hotel again! Thank you for noticing that our guest rooms are indeed super clean! Yes, my team and I enjoy taking care of our property so we all work together to make sure all is well at all times! We are very sorry & saddened that your sisters tire was slashed at another hotel. :( My employees all really do have a sense of caring, we here at the BEST WESTERN ALAMOSA INN, love taking care of each and every one of our guests, thank you so much for noticing and for stating that! We do indeed like to keep our eyes on things. We want to thank you for your kind comments and we hope you will come back to see us again soon. Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Jones Reunion"

5
25/07/2016

Best Western was an awesome place to stay and we plan on staying this Best Western for our next reunion - which hopefully will be next year! The staff was so generous and helpful - in particular Andy.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Kemory C! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for the 5 point review rating, that really means a lot to us! :) I am very pleased that you felt that our BEST WESTERN was an awesome place stay, and we could not be happier that you plan on staying with us again for your next reunion!!!! My team and I all really enjoyed having you all with us! :) My front desk agent "Nina" stated that she had lots of fun with you guys while you guys would hang out in our lobby! Thank you for stating that my staff was so generous and helpful, we here at the BEST WESTERN ALAMOSA INN love taking care of our guests! We strive on making sure our guests are always 100 % satisfied with their stays and we strive on trying to make sure that we exceed ALL of our guests standards and expectations! I will be sure to pass these kind comments of yours to my team! Again as I mentioned above we are all looking forward to your next visit! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Bad review for Alamosa BW"

3
20/07/2016

This hotel cost me 160.00 + tax. This is a rip off in my opinion. Stayed at motel 6 two days ago, rooms almost identical. Stayed at many nicer BW's for much less . Train is right by this hotel, also on major hwy.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello skalkaho! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! First of all, we are very sorry that you felt that our rates were a rip off, however, when you entered into our establishment you were told by my front desk team what the rates would be in which YOU then agreed to, my team and I do not feel that is fair of you to bad mouth us on trip advisor when you agreed to the rates, and you were also well aware that there are indeed other hotels in this area. I would also like to inform you that basically ALL hotels, wherever you are going to be traveling to, that the rates are going to be a little higher because summer is the season for hotels. There are many events happening everywhere. I would also like to inform you that we DO NOT compete with Motel 6's! We are glad that you stayed at many BW's for much less but all properties are different! Unfortunately we have no control that our location is on a major highway, and we also cannot control when the train decides to go by. :( Again, my team and I would like to sincerely apologize for not meeting all of your standards and expectations. We hope you will come see us again in the future and maybe then we will have met ALL of your standards and expectations! We want to thank you once again for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Great pool"

5
19/07/2016

This is a nice place to stay when visiting the Great Sand Dunes. The staff is very friendly and professional. The breakfast was great. The pool was wonderfully warm! Our room was clean and we didn't have any issues.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Cobblestones2003! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! Thank you for stating that our hotel is indeed a nice place to stay when visiting the Great Sand Dunes! I am very pleased that you found my staff to be very friendly and professional! I am glad that you found our full hot breakfast buffet to be great, so many of our other guests really enjoy it as well! We are also glad that you did notice that our pool is indeed wonderfully warm! Thank you for noticing that our guest rooms are indeed clean, and my team and I are all very pleased that you did not have any issues! We want to thank you for all of your kind comments and we are hoping to see you again in the future! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"A Best Western"

2
16/07/2016

This facility has deteriorated since my 1st stay here. The room had to be aired out before it was habitable. Apparently it had been treated with something that had a strong odder. A few yards away the pool and hot tub were green with algae.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Douglas M! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very saddened that you felt that our facility has deteriorated since your 1st stay with us, however, I seem to be confused and totally unaware of what issues you may have encountered during your stay with us. I would like to inform you that we do have 24/7 front desk staff and whatever issues there were we wished you would have informed us immediately so that we would of had the opportunity to solve them immediately. My housekeeping team and my maintenance team do work very hard each and every single day to make sure that our guest rooms are always kept 100 % clean and our grounds are well maintained. I am also totally unaware of why you would state that the room had to be aired out before it was habitable? Many of our other guests are always complimenting us on how nice, clean, and fresh smelling our rooms are. We have also never encountered our pool and hot tub looking "green with algae", again we wished you would have informed staff immediately if you encountered issues. Again we are deeply sorry for any inconvenience you had with us and we hope that you will come back to see us again in the future and hopefully then we will have met ALL of your standards and expectations. My team and I strive on 5 point reviews and 100 % guest satisfaction! :) Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback.

"No worries"

4
13/07/2016

Fine for a stopover. Rooms clean, breakfast good, access and parking easy. Even a little picnic and bbq area. External doors to all rooms mean you lose a bit of privacy. Reasonable walking distance from the town.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Colin M! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for stating that our hotel is fine for a stopover! We are glad that you found our guest rooms to be clean, our full hot breakfast buffet to be good, and access and parking easy! Yes, we do have a little picnic and bbq area which so many of our other guests really enjoy! We are sorry that you felt you lose a little of bit of privacy but we are an exterior property. Yes, it is in reasonable walking distance form the town, we are actually right in the middle of the downtown area and many of our other guests seem to like our location as well. We would like to thank you for your kind comments and we hope to see you again in the future! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Avoid- Overpriced and below standard"

2
13/07/2016

My wife and I are in from overseas to visit my family in the southwest. After booking a Best Western in Prescott during the 4th weekend we decided to stay with this chain to use their rewards program. At the first booking we apparently got this deal book two separate room nights and get a 50 dollar discount. We are on our 3rd-4th booking and no sign of this but more terms and conditions. So in transit, we rolled into Alamaso Colorado. Tired and not ready to do the drive around town to check rates we booked into the BW Alamaso. US145 in a little town with nothing happening. More expensive than offpeak Prescott US85 and slightly less than Durango (Cool Town) US160. Apologies, but Alamosa is not a tourist town, it is a passing through town. Ok we made the decision, but look online easy USD40-50 less (no cell signal on global partner plan- thanks M1) . What is this the best hotel in town and / or BW you scalp your loyalty members? Wall mount soap pump not individual packets like all others, poor water pressure, stairs cracking through wall in bathroom, spare hairs in the shower and we are less than impressed, but the grass is green in the yard and it seems you can BBQ, Take a chance?

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello sgpgscurtis! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! First of all I would like to inform you that when you are booking your 3rd separate stay with BEST WESTERN, you are to contact Best Western Rewards so that they can provide you with the gift card that they send to your e-mail, you were advised of this during check in. I do apologize that you felt that our rates were more expensive than offpeak Prescott, however, you were quoted the rates before you agreed to check-in and you signed and initialed that you were ok with it and we do not feel that it is fair to compare us after YOU agreed and also had other opportunities to check other hotels. I would also like to inform you that Alamosa, CO is indeed a tourist town, many guests come here to visit our GREAT SAND DUNES NATIONAL PARK, ZAPATA FALLS, RIO GRANDE SCENIC RAILROAD, CUMBRES & TOLTEC, ALLIGATOR FARM, etc..... Also, when we have what are called peak nights which means we are getting close to being sold out, the on-line rates are not less expensive, guests are always getting confused because they are looking at wrong dates, so our line rates do indeed match our nightly rates. We do apologize that you were not very pleased with the soap dispensers we provide in our guest rooms and I would also like to inform you that we do also have regular bar soap at the front desk, if you would have contacted the front desk we would have been more than happy to deliver some to your room, we have the soap and shampoo dispensers because we do the Go Green Eco Friendly Environment reason. We are sorry you supposedly encountered poor water pressure, we wished you would have contacted a front desk team member immediately. I am totally confused on what your talking about when you state "stairs cracking the wall in the bathroom"? None of our rooms have stairs through the walls in the bathrooms we are an exterior property and we only have the stairs outside. Again we sincerely apologize that you state there were spare hairs in the shower, again we wished you would have contacted the front desk so that we would have the opportunity to solve any issues you were encountering during your stay with us. And yes you can indeed BBQ, we do provide the grill for all of our guests! And thank you for noticing that the grass is very green in the yard. My team and I are all very sorry that you were not 100 % satisfied with your stay. We hope that you will come to see us again in the future and hopefully then we will have met all of your standards and expectations. We here at the BEST WESTERN ALAMOSA INN thrive on 100 % guest satisfaction and 5 point review ratings! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week at (719) 589-2567 or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Solid Motel"

4
06/07/2016

When I booked two nights here, I was expecting to be in a hotel as it was a Best Western, but it was a motel with each room accessed from outside. Breakfast was in the lobby and so required a walk in the open but the good weather meant that wasn't a problem. Breakfast was so busy that we had to eat outside the first morning. There was a good selection at breakfast and the food was fine. Particularly liked the small cinnamon waffles. The room was a good size and the bed was very comfortable. WiFi was good speed and reliable. Front desk staff were helpful and friendly.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Selhurst300! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! Yes, we are indeed an exterior property in which each room is accessed from the outside! Yes, our full hot breakfast buffet is in our lobby area which is away from the guest rooms and it does require a short walk and we are glad that you did not find this to be a problem! :) So many of our guests really enjoy having their breakfast outside in the mornings! I am very pleased that you thought our full hot breakfast buffet had a good selection and thought the food was fine! Thank you for noticing that our rooms are indeed good sized and that the beds are very comfortable! I am glad that you found the WiFi to be of good speed and reliable! I am also very pleased to see you state that my staff was helpful and friendly, we love taking care of our guests here at the BEST WESTERN ALAMOSA INN! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Friendly Staff, Clean Hotel"

5
29/06/2016

My family and I were very pleased with this hotel. The breakfast was great, the room was great, and the pool was the perfect temperature. I was blown away by the friendliness of the staff. Everyone was kind and considerate and greeted you with a smile. The beds weren't the best but a hotel bed is never like your own! We will be returning to this hotel the next time we are in Alamosa.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Sarah B! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) My team and I are all glad that you were very pleased with our hotel! Thank you for stating that our breakfast is great, our guest rooms are great, and that the pool was the perfect temperature! Thank you for noticing! I am VERY pleased to see you state that you were blown away by the friendliness of my staff! We love taking care of our guests, and we love it even more when we see that have succeeded in exceeding our guests standards and expectations 100%!! We do apologize that you didn't find the beds to be the best, however, the beds are what are required by BEST WESTERN'S standards, and I could not agree with you more when you state that a hotel bed is never like your own!! My team and I are all very pleased to see you state that you will be staying with us the next time you are in the Alamosa area!!! :) We are all looking forward to your next visit! :) Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Great Place to Stay and Clean"

5
21/06/2016

Rooms are large spacious the beds are comfortable the room is very clean. The staff is helpful had a reservation arrived late and still had rooms waiting for me. It is right near restaurants and the college.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Penny Ann Q! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us!!! I am very pleased that you noticed that our guest rooms are indeed large, spacious, very clean, and that the beds are comfortable! I am also very pleased that you found my staff to be helpful, we love taking care of our guests! We will always have rooms waiting for any of our guests when booking here at the BEST WESTERN ALAMOSA INN! :) Yes, we are right near restaurants and approximately 1-2 blocks away from the college. So many of our guests really like our downtown location! My team and I want to thank you for your kind comments! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Check in clerk was friendly and tried to be helpful"

4
20/06/2016

We were staying in Alamosa for the night before going to Great Sand Dunes NP the next day. As we arrived mid afternoon, we asked the clerk what else we could do in Alamosa. Sadly to say, there wasn't much during the middle of the week but he kept trying to find something for us! He was very friendly and tried to be helpful. Our room was fine, no complaints.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello MstqMI Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We hope that you enjoyed your trip to the GREAT SAND DUNES NP! Alamosa is not a real big city, but there are some exciting things to do in our area. The Sand Dunes is the main attraction here, but just to inform you, we also do have an Alligator Farm, Zapata Falls, (which is nearby the sand dunes) we have the Rio Grand Scenic Railroad, & we also have the Cumbres & Toltec Railroad. I do however believe that for some of the activities you may need to book in advance. We do have a lot of summer festivities here such as Summer Fest of The Rio, Sky-Hi Stampede, Rodeos etc... I am very pleased that my team member was friendly and tried to be helpful in trying to assist you on finding something to do. We love taking care of our guests! I am glad that your room was fine and my team and I are all very pleased that you had no complaints! My team and I thrive on 100 % guest satisfaction here at BEST WESTERN ALAMOSA INN! We hope you will come and see us again in the future! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you can also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Excellent Value"

5
20/06/2016

There's an earlier review, "Good Night's Sleep," that perfectly encapsulates my thoughts. There is nothing not to like about this property. Further to that review, the parking in front of your door is ample, and the spaces are wide (important if you are in a rental vehicle). Also, here is something you rarely read: The motel is very close to the "downtown" with a Safeway and restaurants just a stone's throw away. Convenience, quality, and price -- it's a winner.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello YellowstoneBound1948! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) Thank you for noticing that there is nothing to not like about our property! Thank you for noticing that the parking spaces in front of the doors are ample and that the space is indeed wide! Yes, our motel is actually right in the "downtown" area with shopping and dining just a stone's throw away, thank you for noticing, so many of our other guests really enjoy our location as well and find it very convenient. Many guests also like that we are near the Adams State University & our local hospital! Thank you for stating that our hotel has good quality and price and that its a winner, we really appreciate your kinds comments! We love nothing more than to see when we have exceeded our guests standards & expectations!! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if you should ever have any other questions, comments, or concerns.......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Not that great so far"

3
19/06/2016

So far the staff has been friendly and nice. The lobby is nice and the wifi works well. My room is really clean. The fridge is not very cold at all turned all the way up. Every time I turn my AC off it is immediately hot in the room and if I close my curtains the AC blows right into them and not into the room. And I can hear everything that the family in the room next door is doing (and saying) which is weird. Some of the furnishings and the carpet appear to have been updated not that long ago and the bed is comfy. The popcorn ceiling is very popcorny. I got a good rate on this room and for the price it is just about right.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Jessica B! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased that you found my staff to be friendly and nice. I am also very pleased that you thought our lobby was nice and that our wifi does work well indeed! Thank you for noticing that our guests rooms are clean, my housekeeping staff does an excellent job everyday to make sure all of our guests are always 100 % satisfied with the cleanliness of our guest rooms. We would like to apologize for your fridge not being very cold, we wished you would have contacted the front desk immediately so that we may have had the opportunity to solve the issue promptly. Same thing with the AC, we were totally unaware of any of these problems you were encountering, I would like to inform you that there is 24/7 front desk staff here at the property and we would of loved to of moved you to another room, or as I mentioned before solved the issues promptly, we do have maintenance on duty at all times as well. Yes, some of our furnishings and the carpets have been updated lately, we take pride in our hotel here, so ALL of my staff in every department do their best at trying to keep our establishment well maintained and updated. Thank you for noticing! We are glad that you found our beds to be comfy, so many of our other guests do as well! Unfortunately, we cannot control the popcorn ceiling looking very popcorny. Thank you for stating that you did get a good rate on this room and for the price it is just about right, we thrive on exceeding all of our guests standards and expectations here at the BEST WESTERN ALAMOSA INN! Again my team and I would all like to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Great Night's Sleep"

5
09/06/2016

Chocolate chip cookies and cold lemon water when we checked in. Excellent breakfast selections. Coffee and tea available til 11pm. Clean room, great mattress and pillows; great HVAC system. HD TV and wifi. Would stay there again !!

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Sue M! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) Yes, we do provide chocolate chip cookies and cold orange water available for our guests to enjoy while checking in! We are all glad that you noticed that our breakfast selections are indeed excellent, and I would just like to inform you that coffee and tea is available 24/7 for all of our guests! We want to thank you for noticing that our guest rooms are indeed clean, our mattresses and pillows are great, as well as our HVAC systems! Many of our guests do enjoy our HD Tv and wifi. My team and I are all very pleased to see you state that you would stay here with us again!! We are all looking forward to your next visit! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Great pet stay"

5
06/06/2016

We are traveling with Chiquita, our chihuahua. She is an experienced traveler. She found all in order. Easy and friendly check in. Great parking, especially if towing a trailer. Once in the room. Which was a designated pet room. She could not detect any evidence that previous pets had been there. The room was clean and fresh. The furniture and beds were new looking. The breakfast was very nice. Fresh cracked she'll eggs, sausage, biscuits and Garvey, waffles and lots of fruit. Chiquita loved her bite of sausage. All in all a wonderful hotel stay.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello SH1304! Thank you for taking the time to submit a review on trip advisor of our hotel! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! My team and I are all very pleased that Chiquita had a pleasant stay with us! :) We love to welcome pets here as much as we do our guests! We are all glad that she found all in order. We are glad that you found our check in to be easy and friendly, we try to make it that way for all of our guests! Yes, we do indeed have plenty of great parking for anyone traveling with trailers and commercial vehicles, thank you for noticing. Our pet rooms do get thoroughly cleaned immediately once a guest traveling with a pet checks-out, so that is why Chiquita could not detect any evidence that previous pets had been there!! I am very pleased that you found the guest room to be clean and fresh, my housekeeping department takes pride in their work! We are glad that you found the furniture and beds to be new looking and that you found our breakfast to be very nice, thank you for your kind comments!! We thrive on 100% guests satisfaction here at the BEST WESTERN ALAMOSA INN! My team and I are all so very pleased that all in all you had a wonderful stay! We hope you will come to see us again very soon! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"A decent stay for anyone visiting the San Luis Valley"

3
29/05/2016

The property and rooms were very clean and the staff attentive and friendly. The breakfast was on par with others. It should be noted that rooms open to the outdoors, not a hallway, but we were to the rear of the property so it was quiet enough. Be forewarned - I was very disappointed that I made my reservation through Best Western's central booking and made it very clear that we'd be travelling with a dog - I even have this documented. But regardless, the hotel had no record of this and we had to be moved to a pet friendly room and were charged an additional "upgrade fee." It should be noted that, in spite of being put into a pet friendly room, the room did not reflect the fact that there had been pets there before us and was clean and clean-smelling. There are many good restaurants in town and the area is accessible easily to all of the attractions of the valley.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello MisterTravels21! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for noticing that our property and guests rooms are indeed very clean, and I am also very pleased to see you state that my staff was attentive and friendly! We strive on 100% guests satisfaction here at the BEST WESTERN ALAMOSA INN! Thank you for noticing that we do keep our full hot breakfast buffet up to par with all the others. Yes, we are an exterior property and it does clearly state that on line and any time making reservations, but we are glad that it was quiet enough for you! I would like to sincerely apologize that you were very disappointed when you made your reservations through CRS, however it does clearly state on our website that anytime any guests are traveling with pets that they are to contact our hotel regarding our pet policy, many guests book the lower rate rooms (THAT ARE NOT PET FRIENDLY ROOMS) instead of booking the higher rate rooms and then seem to get upset when there is an additional upgrade fee. Yes, the room you occupied may have had pets in there before your arrival because we have only a few rooms that we do designate as pet friendly rooms due to other guests that may be allergic to pets, thank you for noticing that it was clean and clean-smelling. The minute a previous guest checks out of a pet friendly room my housekeeping staff thoroughly cleans those rooms! There are indeed many good restaurants in our area and we do provide a list of which we like to offer to our guests! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU for your honest feedback!

"Clean"

4
11/05/2016

The staff was welcoming and attentive to our needs. The room was very clean, and smelled fresh. The bed was comfy and we had plenty of nice pillows. Breakfast was hot and fresh, and quite tasty. Our room was near the highway end of the hotel and they was some traffic noise, but that's unavoidable. Overall, a good experience and I would definitely stay again.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Nan S! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased to see you state that my staff was welcoming and attentive to your needs, we strive on 100 % guests satisfaction here at the BEST WESTERN ALAMOSA INN! Thank you for noticing that our rooms are indeed very clean and do smell fresh! We are glad that you found the beds to be comfy and that you had plenty of nice pillows. We are very pleased that you noticed our full hot breakfast buffet is indeed hot and fresh and is quite tasty! Yes, some of our rooms with the 2 double beds are near the highway end of our hotel but this is a very small town and the traffic noise does usually seem to calm down around 9:00 p.m. & yes thank you for stating that it is in unavoidable. My team and I are all so very pleased to see you state that you had a good experience overall and that you would definitely stay with us again, we really appreciate that and we are all looking forward to your next visit! Again we want to thank you for taking the time to submit a review on trip of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Very nice motel"

5
09/05/2016

Surrounded by beautiful mountain views this motel was very nice for the value. The room was clean, spacious and had everything we needed. Being an avid swimmer, I was especially impressed with the pool andhoit tub. It was clean, attractive and the temperature was perfect.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Shirley K! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) Yes, our area is indeed surrounded by beautiful mountain views and we do have the pleasure of enjoying them!! I am very pleased that you found our motel to be very nice for the value. Thank you for noticing that our guest rooms are indeed clean and spacious, and we are glad that we had everything you needed! We always want to make sure all of our guests are always 100 % satisfied when staying with us here at the BEST WESTERN ALAMOSA INN! My team and I are all very pleased that you were impressed with our pool and hot tub and we want to thank you for noticing that it is indeed clean, attractive, and the temperature is perfect!! We really appreciate your kind comments and are looking forward to your next visit with us! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Clean and Pet Friendly"

4
02/05/2016

I enjoyed a quick stay while visiting some properties we have in the San Luis Valley and Sangre de Cristos. One of the better in the area that had pet-friendly rooms to accommodate my golden retriever companion! Staff were kind and informative. Only real complaint is that hours for pool/hottub were too limited to use (closed 9pm-10am). Would have enjoyed after a long drive. Breakfast was good and morning manager was friendly and engaging. Recommend as one of the better, well-kept properties that are pet-friendly in the area.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Michael R! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We are very pleased that you enjoyed a quick stay when staying with us here at the BEST WESTERN ALAMOSA INN! Yes, we do indeed have pet friendly rooms to accommodate guests who are traveling with their pets, we like to welcome them here just as much as we do our guests! I am very pleased that you found my staff to be kind and informative, we strive on making sure our guests are always 100 % satisfied with their stays! We would like to sincerely apologize for your complaint of our pool and hot tub hours, we are still currently in winter hours for our pool and hot tub, however, we are going to start keeping it open from 7 a.m. - 10 p.m. as of May 13, 2016. Which are the summer hours. We are glad that you found our breakfast to be good, and I am also very pleased to see you state that the morning manager was friendly and engaging! I will be sure to pass your kind comments on to my team members! My team and I would like to thank you for stating that we would be recommended as one of the better well-kept properties that are pet-friendly in this area. Thank you, we greatly appreciate that! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Greedy and Unreasonable"

1
27/04/2016

As a person I understand the need for rules, without them society would run amok. Chaos would rule the day. However there are times when rules and in particular their inflexibility serve no purpose except to shortchange a consumer. I booked my room through Rocketmiles earlier in the week when the weather forecast for Alamosa called for cloudiness. In the days since the forecast there and in Denver where I live dramatically changed with some calls for four feet of snow. Clearly my weekend trip to celebrate my birthday no less, had to be postponed. Every hotel agreed and without incident moved my reservation to the following week, all but one: the Best Western Alamosa. While the staff there was friendly in empathizing with me it appears the owner rules with an iron fist and zero flexibility. Rocketmiles had no issue with me moving the reservation and understood why this dramatic change in circumstance would change my decision, Best Western's corporate line also had no issue and tried to get the hotel to change their decision but all requests fell upon deaf ears. As an MBA student there is an important lesson here about keeping customers, the Best Western Alamosa won't have my business and hopefully via this review won't have yours either but they decided it was more worthwhile to take my $99 and give me nothing in return than doing the understandable thing and just letting me move my reservation to the week following as did the other reservations effected by this sudden snow storm. Even having the audacity to e-mail me stating their hands were tied but they would be happy to sell me a room for the following weekend. Thank you Rocketmiles and thank you Best Western corporate but I would under no circumstances suggest giving money to this inflexible owner. We stayed at the Hampton Inn in Alamosa and was lovely and looked far nicer than the near-empty Best Western that could not accommodate a shift when weather closed roads throughout the area.

"Never mind the guests, we're renovating!"

3
24/04/2016

This BW is a motel rather than hotel, and felt a little more basic than the others we used on our road trip. Pluses: typically for old style motels the rooms are massive. Tub with shower over, not just a cubicle. Comfortable beds, tho with sheets and blanket rather than duvets. Quiet and dark overnight. Minuses: checkin lady efficient but not exactly welcoming. And here's the biggie: the top floor of the block we were in was being renovated. As we arrived (7ish) the workmen were just packing up to leave. But at 7.30 the following day they were back and talking loudly outside our window, and by 8.30 they were banging with a lumphammer and using what sounded like an angle grinder directly above our heads. As it happened I was up anyway, but plenty of others weren't.. given that checkout is 11am and some folks arrive late, that seems totally out of order to me - they shouldn't rent any rooms in that block, OR keep the work to the middle of the day. I did mention this to the chap on checkout...he laughed and said "yeah gotta get the work done". Seems to me that says a bit about their customer care ethos!

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello k4ssie! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! Thank you for noticing that our guest rooms are indeed massive and that our tubs with shower over are not just a cubicle. We are glad that you found our beds to be comfortable and we are also glad that you found it to be quiet. I am very pleased that you found my team member to be efficient at check-in, but I do not seem to understand how it was not exactly welcoming? We strive on making all of our guests feel 100 % welcome here at our hotel! Yes, we are currently in the process of renovating concrete and we do apologize that you experienced loud talking outside your window and we do apologize for the banging, however, I seem to be a bit confused on all of this because our workmen do not usually arrive until 9:30-10:00 in the mornings. I would like to inform you that we are currently keeping most of those rooms blocked off for the renovations and we are keeping the work for the middle of the day. I do apologize if you seemed to be upset over the comment of "yeah gotta get the work done" but we are trying to get it done as soon as possible for our establishment to look nicer because we take pride in our hotel. We hope that you will stay with us again in the future and hopefully then we will have met all of your standards and expectations because we strive on 5 point reviews and 100 % guest satisfaction here at the BEST WESTERN ALAMOSA INN! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Very good value, decent location, and staff was friendly"

4
21/04/2016

This hotel was a last minute booking more or less as I was taking a short road trip to the Great Sand Dunes National Park. I arrived for check-in and was surprised that they didn't ask for any sort of “deposit” for incidentals which is always nice (I don't always have hundreds of dollars of expendable cash when checking in to a hotel). The lady that checked me in was friendly, but she went through a million things very quickly when giving me my card which I thought was unnecessary. The room was very clean, good size, and comfortable. My room included breakfast, which was your standard Midwest breakfast with sausage, eggs, bacon, toast, etc. and tasted deliciously. Overall, I was pleased with my stay, no hassle and no problems.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Eric W! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We hope that you enjoyed your trip to the Great Sand Dunes National Park! I am glad that you found my team member who checked you in to be friendly, and I do apologize that you found it unnecessary for her to go through a million things very quickly, however, I would like to inform you that explaining where everything is at in our hotel, and giving guests the hours and operations of all of our hotels amenities is just our hotels policies! I am very pleased that you found our guest rooms to be very clean, good sized, and comfortable, thank you so much for noticing! Yes, we do provide a full hot breakfast buffet included in guests stays and thank you for noticing that it is your standards Midwest breakfast with all that we have to offer and we are glad that it tasted deliciously to you! So many of our other guests really enjoy it as well! My team and I are all so very pleased to see you state that overall you were pleased with your stay and that you had no hassle and no problems! We love taking care of our guests and always want to see them returning to our hotel! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"We had such a great visit!"

5
19/04/2016

My family and I went to alamosa to visit the sand dunes and alligator farm for a quick spring break/Easter get away. We stayed at the Beat Western. The staff was amazing! I have lots of food allergies and Andy went above and beyond to help me have something I could eat in the morning. It was very kind. Everyone was very helpful and the hotel was very clean and comfortable.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello ejseivert! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) We sure hope that you enjoyed your trip to the Great Sand Dunes National Park and the Alligator Farm on your getaway! I am very pleased that you found my staff to be amazing! I am glad that my team member "Andy" went above and beyond to help you have something you could eat in the mornings with your food allergies, I will be sure to pass your kind comments on to him! :) I am also very pleased that you found everyone to be helpful, and I would like to thank you for noticing that our hotel is indeed clean and comfortable! We strive on 100 % guests satisfaction here at the BEST WESTERN ALAMOSA INN! Again we want to thank you for submitting a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feeback!

"Great Hotel, Affordable Prices"

5
18/04/2016

I always have a good stay at this hotel when I am in Alamosa for work. It has always been clean and the staff are always friendly and helpful. They also offer a really good breakfast with just about anything you could want.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Craig B! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) We are all very pleased that when you stay with us here at the BEST WESTERN ALAMOSA INN, that you always have a good stay! :) Thank you so much for noticing that our property is indeed clean, and I am very pleased to see that my staff is always friendly and helpful! We love taking care of our guests! :) Yes we do indeed offer a really good full hot breakfast buffet with just about anything you could want, it is the most important meal of the day, we are glad you enjoyed it, so many of our other guests enjoy it as well!! We look forward to seeing you again in the future! :) Again we want to thank you for submitting a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"SPRING STORM--YIKES!!"

5
17/04/2016

The Best Western Alamosa Inn is a best kept secret. This is my 4th stay in the last year, and each time the service, amenities, and staff have been exceptional. I was delayed one day returning to Pasosa Springs due to an unexpected spring snow storm, and they were understanding and considerate of my delay. A great place to STAY!!!

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Michelle Z! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) We are all very pleased to see you returning to our hotel and we are glad that each time you stay with us the service, amenities, and staff have always been exceptional! We strive on 100 % guest satisfaction here at the BEST WESTERN ALAMOSA INN! Yes we are and always will be considerate when it comes to unexpected snow storms in guests needing delays! Thank you for stating that our hotel is a great place to stay, we appreciate that! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Service counts!"

5
14/04/2016

While we were just looking for a place to rest, we were pleasantly surprised at the friendly service! Managers, and room service people we very cordial and helpful. My friend left something in the room and they were kind enough to mail it to her!

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Steve A! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) I am very pleased to see you state that you were pleasantly surprised at our friendly service, my team and I strive on 100 % guest satisfaction here and therefore we will do whatever it takes to make sure our guests are always satisfied! I am also glad that you found my housekeeping staff to be very cordial and helpful, thank you for noticing. And yes at any time any of our guests leave any of their belongings behind we will always be kind enough to mail their items back to them!! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"good hotel to stay in"

4
08/04/2016

I have stayed at a few hotels in Alamosa and this is the best one I have found for the combination of price and comfort. It was clean, the people were nice, and I didn't have any issues with the room. I will be staying here again.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Antone5542! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I are all very pleased to see you state that out of a few hotels here in our area that you have stayed at that you found ours to be the best one for the combination of price and comfort. We want to thank you for noticing that our establishment is indeed clean, and I am also very pleased that you found my staff to be nice, and we are also glad that you did not have any issues with our guests rooms. We are all also so very pleased to see you state that you will be staying here again & we are looking forward to your next visit! It always puts a smile on our faces when we see guests stating that they will return to our hotel because we strive on exceeding our guests standards and expectations! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Nothing fancy but clean and great pool! "

4
26/03/2016

The title says it all. Our double queen room is plenty roomy for my husband and our two young kiddos. The pool house with hot tub was a great treat- we swam twice each day and watched the snow fall outside. Standard continental breakfast that was just fine for us. The employees- from Dennis at check-in to the maintenance fellow who opened the pool today- have been beyond helpful and pleasant.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Jennifer B! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We are very pleased that you found our double queen rooms to be plenty roomy for you and your family. Thank you for noticing that our pool and hot tub area are indeed a great treat and we are glad that you got to swim as much as you liked to! We are very pleased that our standard full hot breakfast buffet was just fine for you all, so many of our other guests really enjoy it as well! :) I am very pleased to see you state that my team had been beyond helpful and pleasant, we will do whatever we can here to make sure all of our guests are always satisfied! Thank you for your kind comments, I will be sure to pass them on to them! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Returning home"

4
26/03/2016

This is a very pleasant hotel. The pool/hot tub was a welcome respite after a long day. Bed was very comfortable, although a little tall. Staff was pleasant and helpful for the most part. Very willing to accommodate a last minute change to ground floor after we forgot to request it. Would definitely stay here again!

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello crimsonandsilver! Thank you for taking the time to submit a review on trip of our hotel! We really appreciate your business! My team and I are all very pleased to see you state that our hotel is very pleasant! Thank You! We are glad that you found our pool/hot tub to be a welcome respite after a long day, so many of our other guests really seem to enjoy them as well! Thank you for noticing that our beds are indeed very comfortable and we do apologize that they are a little tall. I am very pleased to see you state that my staff was pleasant and helpful, I'm not sure what you mean by "for the most part" but if there were any issues we wished you have notified us immediately, we love nothing more than to see our guests leaving from our hotel 100% satisfied! And yes, if at anytime that we could change a last minute room to a ground floor and we are not sold out we will do our best to accommodate your requests! Thank you so much for stating that you would definitely stay with us again! We are all looking forward to your next visit! Again we would like to thank you for taking the time to submit a review on trip advisor and of our hotel! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Less than desirable"

3
22/03/2016

I booked over the phone and was told I had 2 queen beds. When we got to the hotel, I was told 2 full beds. I went and looked at my receipt and it said full, but I was TOLD queen. I was also hit with a pet fee that I was not told about over the phone of $15 a night. Also, the front desk woman who checked us in was rude. She was clearly sick and said she just wanted to sleep and coughed all over everything, including my key cards. I went in later that night for a tea and she was in the lobby on the couch watching television. The next night I went for a tea again and she was on a personal call that lasted the entire time I was there. VERY unprofessional. The room was clean and the breakfast was good so no complaints there. Still, it was a less than average experience and I left disappointed.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Andrea P! Thank you for taking the time to submit a review on trip advisor of our hotel. We really appreciate your business. We would like to apologize for your mistake when you booked your rooms with us. As you stated you did see on your receipt that you did indeed book the 2 double/full size beds instead of the queen beds and our central reservations system does indeed give you a room type option when booking in which most guests usually book the 2 double/full size beds because they are usually lower in the price, and yes we do charge a $15.00 nonrefundable pet fee per night. The room that you had occupied was NOT a designated pet friendly room but we like to welcome pets here as much as we do our guests! I do apologize that you seemed to of gotten upset once you were told upon check-in that we do have a pet fee and at the time that you were checking in my front desk agent overheard you state to your mother (or whoever it was that was checking in with you) that you felt unwelcomed and that you were going to complain! After talking with my team member we do not feel that it is fair of you to state false statements about her ever stating to you that she just wanted "to sleep". Yes , she is currently suffering from allergies and it is also unfair of you to state another false statement stating that she was coughing all over your key cards, we are sorry that you were just upset because you had to pay an additional $30 for having a pet in the room and that you made the mistake of booking the wrong room type. It was also brought to my attention by my team member that when you would come in for tea during your 2 nights stay with us that you and she would have friendly conversations and you were asked if everything was going ok during your stay with us and you stated yes! We are very pleased that you found our guest rooms to be clean and our full hot breakfast to be good and we are glad that you didn't have any complaints there! Again we are sincerely sorry that you left disappointed and hopefully you will give us a 2nd chance in the future and maybe then we can exceed all of your standards and expectations! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week at (719) 589-2567, or if you wish you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Great location, nice and clean, but don't plan to work on internet"

4
21/03/2016

This BW is a short drive from the Sand Dunes National Park and Monte Vista NWR. The town of Alamosa has several nice restaurants with good food at very reasonable prices. The breakfast buffet at BW is ample and good. The only proble is, there's no hope of doing any work on the internet at night. Speed is reasonable at 1 in the afternoon, when no one else is there, but at 8 p.m., it's hopeless. I had one thing that I "had to" do, which normally takes under 5-minutes and it took 30-minutes with including a time-out or two. Luckily I was here for pleasure, so, other than that one thing, I mostly stayed off the internet.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello dcstep! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! Yes our hotel is indeed a short drive from the Great Sand Dunes National Park, approximately 30 miles or less, and the Monte Vista NWR, thank you for noticing! Also thank you for noticing that this town does indeed have several nice restaurants with good food at very reasonable prices! My team and I are all glad to see you state that you enjoyed our full hot breakfast buffet and that it is ample and good, thank you, so many of our other guests really enjoy it as well! :) We would like to sincerely apologize that you seemed to of have had issues with the internet, we are not sure what the problem was, we wished you would have contacted the front desk immediately so that we may have had the opportunity to solve the problem. I would also like to inform you that we do have a business center in our lobby area that you could have done the one thing that you "had to do" in a quicker time and my staff would of also been more than happy to of assisted you! Again we apologize for any inconvenience. We hope that you will come back and see us again regardless if its for business or leisure! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Friendly staff"

4
16/03/2016

For an older hotel in a small town I was impressed. The cost was very reasonable and I didn't really expect much. The room was much larger than expected although I would rate cleanliness as only average. A few things that made this a good stay was the hotel was very quiet, breakfast was included and the staff was very friendly. They even opened the pool an hour early so our kids could swim before check out. If you are looking for a simple place to stay for the night away from the downtown area this is a good choice.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Shannon W! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business. My team and I are very pleased to see you state that you were impressed with our hotel! We are glad that you found the cost to be very reasonable, and we are glad that you found our guest rooms to be much larger than expected. We are saddened that you rate our cleanliness as only average because our housekeepers work hard each and every day to do whatever it takes to make sure our guests rooms are 100 % cleanliness. We are glad that you found our hotel to be quiet, enjoyed our full hot breakfast buffet, and I am also very pleased to see you state that my staff was very friendly. We love taking care of our guests! :) Yes, we will indeed open our pool and hot tub area early for any of our guests when they request it! Thank you so much for stating that our hotel is a good choice to stay for a simple place, we really appreciate that! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"A huge disappointment..."

1
26/02/2016

I took several students here as a teacher for a trip, and it was an absolutely terrible experience. I made the reservations months ahead of time and called to confirm them the week before, only to find upon check-in that the reservations weren't right. The staff was extremely rude, and the breakfast was terrible. There was a sports team that stayed above use that was loud all night. The doors to the outside have terrible locks and are paper thin, so safety and noise are both issues. The rooms were very dated and not well maintained. The pool is filthy and disgusting. Overall, I was extremely disappointed in this hotel stay, I didn't know that a Best Western could be so low-grade and the staff could be so rude.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Quigley M! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We would like to sincerely apologize that you had an absolute terrible experience with us :( We don't seem to understand what went wrong with the reservations you had booked the week before, nothing was mentioned to us at check-in. I also don't seem to understand how you state that my staff was "rude", we work together as a team here to try to make sure that all of our guests are 100 % satisfied with their stays with us. We do apologize that you found our full hot breakfast buffet to be horrible, so many of our other guests really seem to enjoy it! I would like to inform you that we have NEVER had any safety issues with our door locks here on our property and we do apologize that you heard a lot of noise, yes we are an exterior property and yes we are located on a busy highway, however, if you would of contacted the front desk immediately to report any noise we would have contacted the other guests rooms and asked them to please quiet down. I also seem to be very confused on how you stated that our rooms were very dated and not well maintained, our housekeeping/maintenance departments work very hard each and every single day to do whatever they can to make sure our guests rooms are kept clean and well maintained, again, whatever issues you may have experienced we wished you have brought to our attention so that we may have the opportunity to address the problems or maybe even move you to another room or give you more options. We also apologize that you thought our pool was disgusting, many many of our guest really enjoy swimming and relaxing in it. Again, we are sorry that you were extremely disappointed in this hotel stay and we hope that you would give us another chance in the future and also contact the front desk immediately whenever you have issues. Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Great Place That I Came Back Again"

4
17/02/2016

After a great day exploring the Sand Dunes National Park, I decided to stay at the Best Western Alamosa Inn. The staff who worked the front desk in the morning were wonderful - great customer service! Always appreciate staff who is willing to allow guests print their plane tickets before their departures. The breakfast was better than I expected; anytime a hotel offers biscuits, they get two thumbs up for me. The hotel is off the main road so it can get a bit noisy for those light sleepers, but I was so exhausted from all the hiking that I slept right thru it. The next morning I drove out to the Mesa Verde National Park and decided to return back to the Best Western in Alamosa since they impressed me the first time. The town has several shops and food options near the hotel, and with the rooms having a microwave that was an added bonus. Since it was a January visit, it was less crowded than usual so that made my visit even more pleasant. I look forward to returning back to Alamosa and staying at this hotel.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Michael A! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased to see you state that my staff were wonderful and great customer service! We love taking care of our guests! :) We will always definitely allow any of our guests to print out their plane tickets before their departures! We are very glad that you found our full hot breakfast buffet to be better than what you had expected, so many of our other guests really enjoy it as well! :) We are very pleased that you decided to return to our hotel after your first night stay with us because we impressed you the first time, that comment really puts a smile on our faces, we try to make all of our guests feel this same way. We love nothing more than to see guests wanting to return to our hotel!!! :) Our town does indeed have several shops and food options near our hotel and we are glad that our in room microwaves were a bonus for you! We are glad that you had a pleasant visit and are very pleased that you are looking forward to returning back to Alamosa and staying with us again! My team and I are all looking forward to your next visit! Again we want to thank you for submitting a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback! :)

"Best Western, Alamosa, Co"

4
02/02/2016

The hotel was clean, staff friendly & helpful. Breakfast was typical for this type of hotel - scrambled eggs, hash browns, bacon or sausage, pancakes, yogurt, apple or orange, toast, cearel, milk, juice, coffee. I would have liked more tea choices. overall it was good & a very good price.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello travelinda07! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We are very pleased to see you state that you found our hotel to be clean, my staff friendly and helpful, and our full hot breakfast buffet to be typical for our type of hotel. Thank you for noticing all of the items we supply on our breakfast buffet, so many of our other guests seem to enjoy it as well! We do apologize that we did not have all of the tea choices you preferred, but we are very glad that overall it was a good stay for you and a very good price! We look forward to seeing you again in the future! :) Again, we want to thank you for submitting a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Quiet and clean"

4
11/01/2016

Stayed 3 nights. The room was clean with updated furnishings. Dispensers for soap, body wash, shampoo and lotion. Coffee pot in room, although I didn't use it because it has a lot of scale deposit. Fridge and microwave in room. Only negative, the bathroom needs a heater. Breakfast is the usual fare, scrambled eggs, sausage patties, hashbrowns, waffles and white gravy. Cereals, bread, yogurt and fresh fruit also available. Friendly staff.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello want2citallnow! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We are very pleased that you found our rooms to be clean with updated furnishings, thank you for noticing! Yes, we do provide the dispensers for soap, body wash, shampoo, and lotion, and we do that for the Go Green Eco Friendly Environment reason! We do apologize that you didn't use the coffee pot in your room because you state it seemed to have a lot of scale deposit, we really wished you have brought this issue to the front desk immediately so that we may have had the opportunity to solve the problem, we were totally unaware and deeply apologize. Yes, all of our rooms are indeed equipped with refrigerators and microwaves in them. We do apologize that no our bathrooms don't have heaters in them but the heaters in the rooms do a great job of keeping the entire room warm. Thank you for noticing that our full hot breakfast buffet is the usual fare, so many of our other guests really enjoy our breakfast!! :) I am very pleased that you found my staff to be friendly, we love taking care of our guests! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Family visit"

5
21/12/2015

We stayed 5 nights, rooms were comfortable, bed was great, heater worked well, bit noisy, for below zero temps at night. Hot breakfast was great. This is our second time staying at this Best Western. located just west of downtown, restaurants and grocery stores close by

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Norman D! Thank you for taking the time to submit a review on trip advisor of our hotel. We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us!! :) I am very pleased that you found our rooms to be comfortable, beds great, heaters working well, and I do apologize that you found it to be a bit noisy for below zero temps at night. I am also very pleased that you found our full hot breakfast buffet to be great, so many of our other guests really enjoy it as well! Thank you for noticing that we are indeed located just west of the downtown area and yes we do have several restaurants and grocery stores close by! Again we want to thank you for submitting a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Very friendly toward dogs!"

4
26/11/2015

My wife, Aussie Shepard and I stayed here for one night whilst traveling from Santa Fe to Grand Junction for a Thanksgiving celebration with friends. We found the room to be clean, the king bed mattress to be quite comfortable and plenty of hot water in the shower and sink. Best of all there's a small park w/manicured lawn to walk one's dog, and a poop bag station and refuse barrel. What more could one traveling w/ a dog ask? And the pet fee is very reasonable. Pet-friendly rooms are all on the first floor and like old-style motels, the room door opens to the outdoors. Everything a dog owner wants! Oh yes, the included breakfast had all the standard fare, including delicious sausage patties - one of which became a dog treat! We recommend this motel especially for those travelers with a dog.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Bill87505! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased that you found our guests rooms to be clean, the king bed mattress to be quite comfortable, and that you had plenty of hot water in the sink and in the shower! We absolutely love making sure our guests are always 100 % satisfied with their stays! :) Yes, we do indeed have a small courtyard area which many of our other guests enjoy when they are also traveling with their pets, and yes we do provide pick up waste bags to keep our property looking neat and clean, thank you for noticing! I am very glad that you found our pet fee to be very reasonable, thank you! My team and I are all so very pleased that we had everything that you as a pet owner needed! :) Thank you for noticing that our full hot breakfast buffet had all the standard fare. My team and I would like to thank you so much for stating that you would recommend our motel, we really appreciate that! Again we want to thank you for submitting a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"good comfortable hotel"

4
21/11/2015

I had a nice stay at this hotel. I was in town on business and needed a hotel that allowed dogs. The bed was comfortable. I was happy that my room had a fridge and microwave. That way I could bring leftovers back for lunch the next day. The shower was a little weird, spraying all over the place.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello carin v! Thank you for taking the time to submit a review on trip advisor of our hotel. We really appreciate your business! I am very pleased to see you state that you had a nice stay at our hotel! We do indeed allow dogs, they are always welcome right along with our guests! I am very glad that you found our beds to be comfortable, and we are glad that you were happy to find that our guest rooms are indeed equipped with microwaves and refrigerators! We sincerely apologize that you found the shower to be a little bit weird and that and it was spraying all over the place, we wished you would have contacted the front desk of this issue immediately that way we would have the opportunity to solve the issue promptly. Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns........please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Vacation place to stay."

5
12/11/2015

We enjoyed the stay at this hotel. It is nice and the staff was great and helpful. Alamosa is an interesting town to visit. We stayed here on our way to Great Sand Dunes National Park. If I ever return to this area I would stay here again and recommend to others.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello alisonip! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) I am very pleased that you enjoyed your stay at our hotel, I am glad that you found it to be nice, and I am also very pleased that you found my staff to be great and helpful! We love taking care of our guests! I agree with you 100 % Alamosa is indeed an interesting town to visit and the Great Sand Dunes National Park is a beautiful attraction! My team and I are all so very pleased to see you state that if you ever return to our area that you would stay with us again and thank you so much for stating that you would recommend us to others, we really appreciate that! :) Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Filth!"

1
04/11/2015

Bathroom full of hair! I was offered $15.00 compensation. The manager didn't seem to care. The one night staff offered to help clean up. My husband was already asleep! Couldn't speak to the manager myself.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello William F! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! First of all we would like to sincerely apologize that you found hair in the tub in your room. However, my front desk agent stated that you did bring the issue to our attention and we immediately took action. My agent has stated that you were offered to move to another room at which you declined, she then offered to clean the room for you at which you also declined because you stated that you had 2 rescue dogs occupying the room, then my front desk agent offered you if you would like to check-out at no charge at all and you then stated that you wanted to clean the room yourself. We are very sorry for the inconvenience and sometimes it can be very easy for a housekeeper to lose a strand of hair while cleaning a tub without noticing. Yes, we did give you $15.00 compensation for your room and we do not feel that we had to issue you a full refund because you did use the guest room and the amenities. I also seem to be very confused on how you state the manager didn't seem to care, but yet you also stated that you couldn't speak to the manager yourself?? Again, we are deeply sorry and hope that you will stay with us again in the future and hopefully then we will have exceeded all of your standards and expectations and receive a 5 point review rating from you because we strive on those and on 100 % guest satisfaction. Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"AlamosaBW"

4
02/11/2015

The hotel is a nice hotel and the staff was great, just not impressed with the hot breakfast. Alamosa is a beautiful town and enjoyed the sand dunes. I would stay again. I did not try out the pool or hot tub, but looked inviting. Free Wi-Fi is great!!

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Angela C! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased to see you state that you found our hotel to be nice and to see you state that my staff was great! We would like to sincerely apologize that you were not impressed with our full hot breakfast buffet, so many of our other guests really enjoy it! Yes, I would have to agree with you, Alamosa is indeed a beautiful town and we are glad that you enjoyed the great sand dunes! My team and I are all so very pleased to see you state that you would stay again, we are all looking forward to your next visit! :) We are saddened that you did not try out our pool and hot tub, and yes they are indeed very inviting. Thank you for noticing! Thank you so much for stating that our Wi-Fi is great, we have just recently updated our internet services! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"A cut above."

5
01/11/2015

- We did not hold our room with a credit card and were given a courtesy call to advise we should call if we thought we'd be late. - We arrived at 1:00 pm, our room not ready but we were early. When we returned our room was ready and we had a great location, room 223, top floor far from the elevators. - The room was a suite with two TVs, king-sized bed and a separate living room with a foldout bed. Our king had soft or hard pillows. - Breakfast area had ample room for all (the hotel was filled with football players from New Mexico playing the local college.) - Hotel location on the main drag, plenty of restaurants. - Not much in Alamos other than near the Sand Dunes National Park and Preserve, our reason for our visit. - Only mark down was slow internet, maybe due to our room at the end of the wing.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello eonny! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! We do apologize that we did not have a room ready for you when you arrived at 1:00 p.m. however, our check in time is 2:00 p.m. and I would like to inform you that if at any time you would ever need an early check in we ask that you please give us a call the night prior to your arrival and we will make sure we have a room ready for you! I am very pleased that you found your room to be a great location, and I would also like to inform you that we do not have any elevators on the property at all. We are glad that you enjoyed your suite and yes it does indeed have 2 flat screen TV's. We are glad that you found our breakfast area to be ample, thank you for noticing! Yes our hotel is indeed on the main drag, so many of our other guests find our location to be very convenient, and yes there are many restaurants! Yes, the main attraction in Alamosa, CO is the Great Sand Dunes National Park it is indeed a must see! We do apologize that you found the internet to be a little bit slow, I do seem a bit confused on that because we have recently updated our internet services, and we also wished you would have contacted the front desk immediately so that we may have had the chance to solve the issue immediately. Again we want to thank you for taking the time to submit a review on trip advisor our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"Business stay"

5
20/10/2015

I was in Alamosa for a Business trip and there was things i had forgot to bring with me and the front desk staff went out of there way to help me get ready for my appointment. i will stay at the Best Western again next time i am in town.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello sallyd248! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! Yes, anytime any of our guests forget to bring any necessities on their trip my team and I will indeed go out of our way to make sure we have just what they need! We love taking care of our guests! :) My team and I are all very pleased to see you state that you will be staying with us the next time you are in town! It always puts a smile on our faces when we see guests wanting to return to our hotel and when we have exceeded all of their standards and expectations! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! We are looking forward to your next stay! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"A well maintained facility"

4
18/10/2015

Friendly and helpful staff. Our rooms 237 and 228 were bright and apparently recently renovated. They were very clean. The lobby breakfast area was modern and complete. All service was very good., including the free interenet. Althought this is prbably an older facility, everything was very well maintained and quite comfortable. I'd certainly stay there again!

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello windsurfertr! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! I am very pleased that you found my staff to be friendly and helpful, we are glad that you found the guest rooms to be bright, and yes we have indeed recently renovated! Thank you for noticing! I am also very pleased to see you state that the rooms were very clean, that you found our lobby breakfast area to be modern and complete, and we are glad that all service was good for you including the free internet! Thank you so much for your kind comments, we really appreciate them all! Yes, our facility is a little bit of an older establishment but my maintenance team does work hard each and every single day to make sure they keep the property looking neatly maintained and comfortable! My team and I are all very pleased to see you state that you would certainly stay with us again! We are all looking forward to your next visit! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback!

"This Hotel Was Perfect For Us"

5
12/10/2015

The manager found us rooms late in the evening. She was helpful, friendly, offered recommendations and hotel features. It was our good luck to chose this hotel. We got what we needed for breakfast as we were in a hurry.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello m47pld! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! :) I am very pleased to see you state that you found the manager to be very helpful in finding you a room when it was late in the evening, I am also glad that you found her to be friendly, and that she offered you recommendations and hotel features! Thank you for all of your kind comments, I will definitely be sure to pass them on to her. We love nothing more than seeing our guests 100 % satisfied with their stays with us! We are glad that you got what you needed for breakfast being that you were in a hurry! We always have and we always will put our full hot breakfast buffet out before normal breakfast hours when our guests are in need because we understand there are very many early risers just like yourself! Again we want to thank you for submitting a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Don't remember the alamosa"

4
11/10/2015

Nice hotel in an otherwise unfriendly town. Apparently saying hello and smiling are verboten here. Hotel was clean, staff friendly...only friendly face in alamosa. Hot tub, pool, hot breakfast...decent price.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Richard S! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We would like to thank you for stating that our hotel is nice, and that it was clean, and I am very pleased that you found my staff to be friendly! We do apologize that you felt that saying hello and smiling were verboten in the area. Although I am very pleased to see you state that my staff was the only friendly face here in Alamosa! We are indeed very friendly because we love taking care of our guests! We also would like to thank you for noticing that we do indeed have an indoor pool, hot tub, and a full hot breakfast buffet all for a decent price, thank you for noticing that! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Birding mecca"

5
09/10/2015

This is a wonderful place to see, with wildlife refuges nearby as well as Great Sand Dunes Nat'l Park and Preserve. We look forward to returning for a longer stay next time. Alamosa is a small town but we found a nice Italian restaurant that was also reasonable. This is probably a wonderful location in any season.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Laura K! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! Thank you for stating that this is a wonderful place to see, and yes we are indeed nearby wildlife refugees and the Great Sand Dunes National Park! We are all very pleased to see you state that you are looking forward to returning to our hotel for a longer stay, nothing puts a smile on our faces more than anything when we see guests wanting to return to our hotel, we love making sure guests are always satisfied with their stays! :) Yes, Alamosa is kind of a small town, but I do agree with you that the Italian restaurant (Bistro Rialto) is nice and it is reasonable. Thank you for stating that our hotel is a wonderful location for any season, we think so as well! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Just So So"

2
08/10/2015

The room appeared to be clean; however we found a swirling wad of hair stuck to the shower wall. The blow dryer hardly blew at all, and it took forever to dry my hair. The breakfast bar was okay. The scrambled eggs tasted like they were freshly prepared. We stopped early last night to watch the play off game between the Cubs and the Pirates rather than driving on toward our next detination. The cable went out during the second inning and did not come back on until this morning. We heard that it was great game.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Susan L! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We would like to apologize that you found a swirling wad of hair stuck to the shower wall and that the blow dryer hardly blew at all, however, we wished you would have contacted the front desk of these issues immediately, we would have been more than happy to move you to another room, cleaned it up for you, and made sure we got you a better hair dryer. We are glad that you found the breakfast to be okay and yes our scrambled eggs are indeed prepared fresh every morning. We do apologize that the cable went out and my front desk agent was getting calls from other rooms so she took action immediately and contacted the cable company, the cable company then stated that there was a report of a technical error in the area and that the cable would be back on shortly, we do apologize that no we did not have any control of the technical problems that the area was experiencing and that it was out of our control. We are sincerely sorry for the inconvenience. We hope that you will stay with us again in the future and hopefully then we will have exceeded all of your standards and expectations and receive a 5 point review rating from you because we strive on those and we also strive on making sure that all of our guests are 100 % satisfied with their stays with us. Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns...please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback.

"Outstanding Hotel"

5
07/10/2015

Always stay here when in Alamosa. Easy to find and close to numerous restaurants. Rooms are very clean and well equipped. Bathrooms are spacious which is appreciated. Breakfast is outstanding. One of the best I've seen. Lots of choices for all types of tastes. Lemon water available in the lobby.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Jerry S! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! My team and I are all so very pleased to see you state to always stay with us when in Alamosa, that we are easy to find and indeed close to numerous restaurants, that you found our guest rooms to be very clean and well equipped, that you appreciated how spacious our bathrooms are, that you found our full hot breakfast buffet to be outstanding and 1 of the best you've seen with lots of choices for all types of tastes, and that we do indeed provide ORANGE water for our guests in our lobby. We want to thank you for noticing all of these facts about our hotel, thank you it means a lot to us! My team and I will do whatever it takes to make sure all of our guests are always 100 % satisfied with their stays with us because when you stay with us at BW you are staying with people who care! Again we want to thank you for submitting a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"OK for the price and for a Best Western."

3
06/10/2015

The grounds are beautiful, the rooms and beds could use a little work. Breakfast was good. I cannot say I am disappointed, but we stayed in 7 different Best Westerns over the last 2 weeks. This was my least favorite.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Steve H! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We would like to thank you for noticing that our grounds are indeed beautiful. Our maintenance department works hard each and every single day to keep it looking that way! We do apologize that you felt that our guest rooms and beds could use a little work, however, I would like to inform you that we have just recently put brand new beds in our guest rooms and have done some renovating, but we are sorry that you felt that way. We are glad that you found our full hot breakfast buffet to be good, thank you, many of our other guests seem to enjoy it as well. My team and I are all very pleased to see you state that you were not disappointed with your stay with us, but we are saddened that we were your least favorite of the 7 BEST WESTERN'S you visited. We wished that whatever issues you may have encountered during your stay with us that you would have brought it to our attention immediately, because if we don't know that there may be issues then we wont know how to solve them promptly. Again we want to thank you for submitting a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"Good location - better than average"

4
05/10/2015

Room clean and bed comfortable. Had small refrigerator and microwave. Did not like that small square pillows they had. Hot breakfast was good and eating area was clean. A lot of restaurants nearby. KFC just next door. Did not use indoor pool. Also they had a nice little park with picnic tables so if the weather is nice you could eat there if you like. Definitely a good choice. No elevator.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello RamblingJoe51! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! Thank you for noticing that our guest rooms are indeed clean and that our beds are comfortable! Yes, each and every one of our guest rooms are equipped with microwaves, refridgerators, coffee makers, flat screen tv's, irons, ironing boards etc... we would like to apologize that you found the fridges to be small but I would like to inform you that those refridgerators are basic sizes for all hotels! We are glad that you found our full hot breakfast buffet to be good and clean, thank you, we appreciate you for noticing that! Yes, KFC is located right next door to our hotel and many of our other guests enjoy that! We are sorry that you did not get to take advantage of our indoor pool and hot tub :(, so many of our other guests really enjoy it! Yes, we do indeed have a nice little park with tables for our guests to enjoy as they eat or for whatever other reasons! My team and I are all very pleased to see you state that our hotel was definitely a good choice, thank you, that really means a lot to us! And we do apologize that no we do not have elevators! Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns......please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"It went down hill rapidly"

1
03/10/2015

I had worries about this hotel before we left the UK for our holidays. We used previous Trip Advisor reviews to try and get a decent room location. I sent a request before we left via the ‘hotel's' contact us form off their web site and a reply was received acknowledging our message sent by Bina. Things looked good. We arrived early on the Sunday and thought we'd pop in to see if we could drop our things off. Andy was on reception and he was extremely polite and cheerful. Sadly he could not let us go to the room, it needed to be inspected. No problems for us, we went off to see Zapata Falls and then locate Hideaway Steak House. There was confusion as to whether the steak house was open on a Sunday. We went back to the Inn after visiting the falls, Andy had left and the ‘lady' on reception gave us the room key. Despite having previously requested a room to the rear, away from the road, we couldn't have been placed much closer to the road in room 105. It was obvious the room had recently been decorated, with excess paint around the window frame. There was a massive gap around the door and we could clearly hear the traffic noise. Still suffering with jet lag, we dreaded the night ahead. I went back to reception to ask if there were any notes on the booking as I had requested a quiet room 2 weeks previously. I couldn't make out her name because her hair covered her name badge. We were told by her that our travel company was only allocated so many rooms. It was pointless talking any more to the ‘lady', she obviously could not care less. I asked about places to eat on a Sunday, (because of suspecting Hideaway may be closed), she simply gave me a printed sheet, which among other places showed the Hideaway. So we went back to the Hideaway. After making more enquiries in the attached bar to Hideaway, we were told it was closed. We tried another place on the list... closed. In the end we found Cavillo's to be open. After eating, we went back to the sand dune area to get some photos as the sun set. We then returned to our room. I thought it best to advise the staff that the list they gave out was not accurate, on entering I couldn't see anyone, suddenly the same person who had given us the room key and list's head popped up from behind the counter, it looked as though she had been asleep. I told her that some of the places on her list were closed and it may be wise to update the information they gave out. She rummaged around and said she could not find any of the sheets and that they had run out, she said she would have to print off some more. I told her we had spent the best part of an hour trying to find somewhere to eat. Honestly, this person did not have a care in the world. She was as much use as an ash tray on a motorcycle. It goes without saying, we had a terrible nights sleep. The road noise was terrible, even on a Sunday night. Workers who were staying there in other rooms started moving their vehicles at about 05.30. We got up and ate a small breakfast and left as quickly as we could. We spoke with the receptionist as we left to express our disappointment. That was a waste of our breath. The breakfast was ‘free' and it was something to put in our stomachs, but nothing else to write about. The room appeared clean, but it had obviously been recently painted by an untrained monkey. Soap and shampoo dispensed from units attached to the wall. Positive things are that you will get a reply to contact, (but don't expect them to live up to anything they may say) and there is a garage close by so you can fill up with fuel to help make a good get away. To precis, terrible customer service and don't stay here or in Alamosa unless you have to, especially on a Sunday. VERY basic.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello mike787! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! We would like to apologize that you were unable to check in to a room early, however, we would like to inform you that if you would have given us a call a night prior to your arrival for a request of an early check in, we would have been more than happy to try to get you checked in as soon as possible. We have been extremely busy selling out every night and guests that are already checked in from the night before do have until 11:00 a.m. to check out. I am glad that you found Andy to be polite and cheerful, I will be sure to pass your comments on to him. I would like to sincerely apologize of the location of your room but as you were aware when you booked a basic standard room with the company you booked with, you agreed to a basic standard room. My front desk agent stated that she was able to move you to the back side of the hotel and also informed you that there would be a $10.00 upgrade fee at which you then declined. My front desk agent also stated that she did offer to move you far back as possible of the location you were at and still then you declined. We would like to apologize that no we do not know the exact hours of every restaurant in our area, but so many of our other guest really appreciate our restaurant recommendation list which clearly states the exact directions from our hotel and their phone numbers for guests to call with any questions they may have what so ever. We do apologize that you had a horrible nights sleep, but as I mentioned above you were offered an upgraded room in which you declined. We do apologize that you found our full hot breakfast buffet nothing to write about, many of our guests really really enjoy it! Thank you for noticing that our rooms appear to be clean, however, I do not feel that is fair of you, and I also feel that it is very disrespectful of you to state that my staff had been trained by an "untrained monkey"! Wow! I would like to inform you that my team here from maintenance, to housekeeping, to front desk, to breakfast, etc....work hard each and every single day to do whatever we can to make sure our guests are always 100 % satisfied with their stays and are always wanting to return to our hotel. We feel as though you were upset because you did not want to pay the additional $10.00 for an upgraded room and that's when you decided to state horrible comments on trip advisor of our hotel. And yes our soap and shampoo are located in dispensers in our rooms. We do that for the Go Green Eco Friendly Environment reason. Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish you may also e-mail us at anytime at [email protected] THANK YOU! We appreciate your honest feedback.

"Good Location"

5
30/09/2015

We stayed 2 nights. The staff we encountered were friendly. The room was clean and quiet. We slept well both nights. The breakfast was of a good variety. The location was close to many restaurants. There is nothing bad I can say about the stay. Overall we had an excellent experience.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello TLmaker! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! I am very pleased to see you state that my staff you encountered were friendly, we are indeed very friendly because we love taking care of our guests! We are very glad that you found our guest rooms to be clean, quiet, and that you slept well both nights during your stay! Thank you for noticing that our full hot breakfast buffet is indeed of a good variety, we love nothing more than to see our guests leaving from here feeling full and satisfied! Thank you for noticing that there are a lot of restaurants nearby our hotel and we are all very pleased to see you state that there was nothing bad you could of stated about our hotel! My team and I are all so very pleased to see you state that overall you had an excellent experience with us, thank you! It really puts a smile on our faces when we see we have exceeded our guests standards and expectations!! :) Again we want to thank you for taking the time to submit a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!

"We thought this was great."

5
29/09/2015

Decided to spend the night and hit the sand dunes the next morning. Staff was very pleasant and was very accommodating when we asked to see the room first. The room - large, comfortable and clean. Best night sleep I had the whole trip. Didn't get to try the pool but it did look inviting. Did sit outside in the little courtyard area - very nice. Breakfast was more than I could ask for. Will plan on staying there again on our next trip to the sand dunes.

bwalamosainn, General Manager at BEST WESTERN Alamosa Inn, responded to this review
Hello Karen S! Thank you for taking the time to submit a review on trip advisor of our hotel! We really appreciate your business! My team and I would like to thank you for giving us a 5 point review rating, that really means a lot to us! I am very pleased that you found my staff to be very pleasant and very accommodating when you asked to see our guest rooms 1st. Thank you for noticing that our guest rooms are indeed large, comfortable, and clean! My team and I are all so very glad to see you state that this was the best nights sleep you have had during your whole trip, that is awesome! We do apologize that you did not get to take advantage of our indoor pool and hot tub during your stay but yes they are indeed very inviting, thank you for noticing! Thank you for stating that our courtyard area is very nice, so many of our other guests really enjoy it as well! We are very glad to see you state that our full hot breakfast buffet was more than you could ask for, we love nothing more than to see our guests leaving from here full and satisfied! :) My team and I are all very pleased to see you state that you will plan on staying with us again during your next visit to the Sand Dunes, we are looking forward to your next visit with us. Again we want to thank you for submitting a review on trip advisor of our hotel and for your business with us! And if at any other time you should ever have any other questions, comments, or concerns.....please feel free to give us a call 24 hours a day, 7 days a week, at (719) 589-2567, or if you wish, you may also e-mail us at anytime at [email protected] THANK YOU. We appreciate your honest feedback!