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Codice vantaggio

SureStay Plus Hotel by Best Western Sacramento North, Sacramento

350 Bercut Drive, 95811-0102, Sacramento, United States - Vedi su una mappa
SureStay Plus Hotel by Best Western Sacramento North - Facciata dell'albergo Il SureStay Plus Hotel by Best Western Sacramento North è situato nel centro di Sacramento. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Se cerchi un hotel Sacramento, fermati al SureStay Plus Hotelby Best Western Sacramento North. Questo hotel, ristrutturato di recente,offre tutti i confort di casa a un prezzo conveniente. L'hotel si trova aSacramento, California. Le nostre spaziose camere non fumatori si trovano anchea breve distanza a piedi da negozi e ristoranti. Ci troviamo vicino alcentro città, alla città vecchia di Sacramento, al CAL EXPO, al Sacramento Convention Centere al Golden 1 Center.

SureStay Plus

Hotel by Best Western Sacramento North

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i vantaggi dell'hotel

  • Catering
    Catering
  • Colazione all
    Colazione all'americana
  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Servizio massaggi
    Servizio massaggi
  • Personale multilingue
    Personale multilingue
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 139 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
54
Molto buono
23
Nella media
23
Scarso
17
Pessimo
22
CONSULTARE I PARERI SU
Affari Affari
31
Da solo Da solo
19
In coppia In coppia
25
In famiglia In famiglia
44
Viaggio con amici Viaggio con amici
9
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great Staff"

5
User 02/10/2019

This is my favorite getaway location... over the last few years this has become my number one location to get away from the noise and business of my life. The staff is well mannered and always accommodates my room needs. CLEAN QUIET GREAT STAFF

"Breakfast"

4
User 01/10/2019

Lanorah was the name of the lady that made breakfast. It was super yummy! Loved all the little touches like passion guava juice & sausage patties & links. Very friendly place. Would love to stay again next time I'm in the area.

"Great place"

5
User 01/10/2019

Will come back. Friendly staff,clean rooms, awesome breakfast. The people are so welcoming and will go way beyond to make your stay good no matter what time of the day you check in.We had some confusion about our room as we did it on line but the front office guyz took care of it. I will always come here until the provide the same service.

"Worst place to stay at!!"

1
User 01/10/2019

If I could this place would have a 0. The sheets were stained and the rooms smell like marihuana even though they state they are non smoking. There is a lot of homeless roaming around their parking lot late at night. My husband had to go to their front desk at midnight because our room cards were not working and at that time someone was banging on someones door demanding them to open it. We had to wait until this person left in order for us to be able to get into our room. Once inside our room this person came back three times banging on the door again. Clearly they have no supervision or they do not care who is roaming around making it extremely unsafe for everyone. Their manager only works Monday through Friday so if you have a complaint on the weekend you will have to wait until Monday because the fron desk is in charge for the weekend and they cannot do anything. Once Monday comes around and you are able to complain all you get is a generic message from James stating that he is sorry and hopes you will stay there again. Save your money and save yourself a horrible experience by never staying here!!!

"How is this a Best Western?"

2
JC M, Athens, Texas 29/09/2019

Many homeless people on the front lawn and lining both sides of the street. Panhandling when we walked to Denny's next door or the gas station across the street. The "Security" (it said security on his shirt and he was observed behind the counter) had his pants hanging below his butt. The manager was rude. I had two reservations for the same room (one night and then two more nights, the same room). Instead of taking care of business the first night, the manager called the room the second day and said "you need to come to the office right now and register for your second reservation and you didn't pay for your dogs, either". He did not ask "will you please come to the office when you have a few minutes so we can take care of this second reservation?".....nothing like that, just pain rude! I explained that I'd given my credit card when I checked in, to cover the dogs fees and that I'd be up there shortly. He replied "well you card wasn't charged so you need to decide how you're going to pay for that". I again repeated that he had my credit card information for that transaction. It appeared that he was very frustrated about something and that I just happened to get in the line of fire. The gentleman that checked me in and the ladies in the office were nice and professional however, the manager needs some customer service training. The windows in the office are very dirty and streaked. The door to the breakfast room (from outside) is just nasty......this hotel does not have an eye for detail or cleanliness. The tub faucet was about a half inch from the wall, allowing water to get into the wall (no telling what's growing in there). The towel rack above the toilet is broken and missing a couple of cross bars. The hot tub had yellow caution tape around it but one look at it and I'm pretty sure we wouldn't have used it anyway. The surrounding area is a lot of trash and a lot of homeless people. The ground floor room was large and appeared to be clean and it was quiet. This hotel is in the worst area of any Best Western that we've ever stayed in and this is the lowest review I've given of any Best Western Hotel and it was deserved.

"Dirty"

1
charmagnesupat, Salem, Oregon 23/09/2019

The room was dirty. The coffee maker was filthy and there was someone's old sandwich left in the refrigerator. People fighting in the parking lot. And the staff was unfriendly. Plus they like to charge you a deposit and not tell you untill you check in and it's to late to cancel your reservation

"Wonderful Management"

4
User 21/09/2019

I found this hotel literally at the last minute and it was very late but the staff was amazing! they literally saved me from spending the night at the airport. Bravo to caring and wonderful staff and management both night and day shifts. The room was lovely and incredibly clean.

"Caregiver"

4
User 13/09/2019

LaNarah is an amazing chef for our breakfast. The rooms were large and the service was wonderful. The only downside was the jacuzzi was not working. The staff was respectful of our wishes for our dogs. It was 7 minutes from my business meetings.

"My night in Sacramento"

5
Beccamai35, Sanger, California 11/09/2019

This is my second time staying at this hotel and I have been satisfied both times. Although the location is in a weird spot, it is right off the freeway and a mile away from downtown and the Golden 1 center. The rooms are clean, nice, beds are comfy and everything works inside the room perfectly. Super affordable rates, and breakfast in the morning! I would continue to choose to stay here for my Sacramento trips.

"Excellent customer service"

5
Dbrawilson, Roseville, California 10/09/2019

At first I was put off by the appearance, but after the warm welcome from Nikki at the front desk and her reassurance, I was decided to give the hotel a try. So happy I did! The rooms are clean with nice comfy beds and the housekeeping staff is so nice. At breakfast there are so many options to choose from. Everyone was so happy and helpful from the breakfast attendant to the front desk staff in the morning. Great stay will be back again.

"My Sure Stay"

5
C P, Sacramento, California 08/09/2019

The breakfast was delicious. I love waffles and eggs and sausage. Personal computer in the lobby. Detail list including Wi-Fi password ready for you when you get to your room.staff was extremely helpful and helped me with all my needs.

"Best Service Ever"

5
User 05/09/2019

The service I received during my stay at this property was exceptional. Everyone I encountered during my stay was professional, and every staff member including the manager seemed to go the extra mile to make sure our needs were taken care of in a timely manner. Lenora, the head breakfast staff is exceptional. I was amazed at how she can meticulously multitask, and the great effort she puts in her work. She kept the area cleaned, and well stock.Thank you SureStay staff!! You made my stay extra special.

"Hire friendly representatives"

2
User 26/08/2019

Very disappointed in the staff member her name was Nikki or Nicole young girl and she was very unprofessional and treated me and my mother like we were immigrants or something. The stay was okay but when we asked a question to her she immediately had an attitude. I see a lot of people lingering around but it's not okay to treat people that way not to mention we are from another state. Would recommend HIRING friendly, welcoming staff we paid good money for a night. Dont treat people like crap it makes the establishment look bad, I even heard her greeting others with a rude tone. NEVER AGAIN. Not to mention we're from out of state and I usually dont write reviews but my mom said that was her worst experience the entire California trip, she was by far the rudest. Surestay north was okay but her customer service was not friendly she was acting like a red hair chucky kind of look like him too:) HIRE INDIVIDUALS WHO ENJOY THEIR JOB PLEASE AND TREAT OTHERS HOW YOU WANT TO BE TREATED.

"Beware this Best Western"

3
Malbert65, Los Angeles, California 25/08/2019

Beware hotel for it is at a homeless area & unsure of safety issues. The breakfast area is inadequate & the menu items are mediocre at best. Would not want to return due to location. Room was clean & shower ok.

"Basic"

2
Notthebest2019, San Diego, California 25/08/2019

The quality of the room is exactly what was paid for. It seemed to be a lot of people who actually lived at the hotel, and not just on vacation. The area also had a lot of homeless around where I did not feel the safest. The room had a dirty chair inside that I would not let me or my children sit on. Just not the best hotel, just a cheap one.

"Good"

4
User 20/08/2019

First time, but will stay again. Very polite staff. Room was comfy with so much to offer for its price range. Wished hottub worked, would've been nice to relax more. Would've loved to be offered the patio or balcony rooms as an option.

"Review"

5
User 15/08/2019

My boyfriend and I are eternally grateful to this hotel! They took us in when we were getting rejected by all these hotels because we weren't 21+. Desmond, and Shelly were so very helpful and took care of us and made sure we had an amazing stay! We will definitely be returning!

"Great Staff, Clean Rooms"

5
User 06/08/2019

My arrival here was very pleasant. The ladies working in the office were very nice and accommodating. The room is very modern inside and I can tell it was remodeled recently and it seemed to be very clean. If you're on a budget but want a good place, stay here!

"Hotel from hell"

1
Gloria R, Pico Rivera, California 09/07/2019

When we turned the corner to arrive at our hotel there were homeless people on both sides of the street and when we went to breakfast which they provided, staff in side while people taking ALL fresh fruit out several trips.

"Nice experience but noisy"

4
Venture06132405012, Paris, France 08/07/2019

Our stay at the hotel was really Nice. Staff le dedicated. Breakfast and internet are meeting expectations. We are close To everything including walking distance to Dennys. However, it is really noisy at night a bit hard to sleep well.

"Terrible stay"

1
Travis D, Chico, California 06/07/2019

Room was clean, except there was a stain on the sheets. Neighbors were fighting and arguing all night and the staff did nothing about it. Hotel seems to be in a bad area, lots of vagrants, and I didn't feel safe leaving anything of even minute value in my car overnight.

"Great place to stay"

5
User 30/06/2019

Conveniently located and the staff is terrific!! Nice breakfast and also a Denny's on property! Lots of ppl business, schools and personal stay here. The manager James is very particular for his property being well kept !

"Diamond in the rough"

4
User 29/06/2019

This hotel gets 4 stars , factoring in the price. It's location is only about 12min from airport, straight shot up i-5. Limited choices for food within walking distance, but with a Denny's right next door, .......it works. They're are many homeless people walking the streets in the area, but this is a gated property, and did not see any homeless within the gates. They offer a decent breakfast selection and have a pool. The beds are better than many other places, and the a/c in my room was awesome. One downfall to this place is the number and size of parking places. All spots fill up, and they're so close together, difficulty getting in/out of vehicles. But the price counters any shortcomings, and will be staying they're again.

"Happy discovery for an inexpensive hotel."

4
Joan Y, Concord, California, Usa 27/06/2019

The hotel was in an older section of town but had obviously been renovated. There were some areas nearby that made me think I had made a bad choice, but was pleasantly surprised at the friendly staff and cleanliness of the lobby and room.

"Friendly staff, reasonably priced"

4
cathrynr2014, Brooklyn Park, Minnesota 25/06/2019

Very reasonably priced hotel. The rooms are a little dated, but they are very clean. The bed was comfortable. The front staff was very friendly and helpful. Close to the airport. I would stay here again.

"1 NIGHT STAY"

2
User 24/06/2019

Not very happy with room condition. Shower adjust broken, Carpet filthy, feet stick to carpet. Did not show that it needed a security fence all around with homeless camped out front of property. probably will not stay again.

"Dangerous conditions- my child got hurt"

1
smoore775, Reno, Nevada 16/06/2019

I'm so disappointed by my stay here. We went to have breakfast in the lobby and were shocked to find that there were no high chairs. Our toddler was one of 4 having breakfast that morning and all of them were sitting in regular chairs because there was no other choice. well ours got her leg stuck in the back and she tried to stand up causing the chair to fall and her weight to land on her leg under the back of the chair. she screamed and screamed and we were panicking. the entire time the staff ignored us. no one even asked if she was okay or tried to help. we ended up at urgent care and her leg was broken. our vacation ruined. I sent in my survey and a complaint only to receive a generic copy and paste response from the manager about how they appreciate our feedback and are sorry. a ruined vacation and approx 3k in medical Bill's later and they didnt even the decency to send a personalized apology or to at least assure us they will purchase some high chairs. utterly disgusting. I will never ever stay in any Best Western ever again.

"California/Nevada Road Trip"

3
Graham J, Hale, United Kingdom 07/06/2019

We used this as it was handy for Freeway on our way to Sebastapol. a bit out nowhere near to eat except a Denny's right beside hotel. We did pop into Old Town Sacremento which wasn't to far 10min by car. The room we had overlooked the swimming pool, which is probably the best rooms but you still get a bit of freeway noise, although wasn't to bad. Room was a good size and great for what we wanted, however still had wash basin in room? Does have on site car parking but would not feel save walking outside hotel.

"Very nice at a great price,cordial staff,comfy bed,large breakfast,and easy on and off the I80."

4
Thomas C, Long Beach, California 30/05/2019

Easy access off I80,very cordial helpful staff at reception,comfy bed,nice large breakfast and a great price! We were very satisfied with our stay.We were in town for an ACBL tournament. Definitely would stay here again.

"Value and location!"

4
Kristi H, Cold Spring 27/05/2019

The room was spacious and clean with free breakfast and WiFi. Can't beat the price! And it's located right off interstate 5! Breakfast can be crowded but we always managed to find a table. Plenty of food with cereal, muffins, eggs, sausage and potatoes. Plus make your own waffles.

"Great until I asked for help."

3
Sightsee297185, Fresno, California 25/05/2019

Mostly good. Breakfast was good until I asked a question about it. Area is shady but no problems. Pool was really dirty. Staff was uninformed about procedures and gave me conflicting info. Planning on having our company no longer affiliate with them.

"Never again"

1
User 22/05/2019

The floor was soaking wet as if it were just shampooed and not allowed to properly dry. The room was humid and muggy due to the excessive moisture. I checked in at 7:30 PM and tired from a 3 hour drive, so I just dealt with the problem. I was out by 6:00 AM.

"Ok but Not completely satisfied"

3
Jason R, San Jose, California, United States 05/05/2019

Ok for 1 night.quiet internet very slow to far from downtown not enough stores within walking distance friendly staff.rooms were clean outside run down breakfast was not very good sausage eggs potatoes taste like microwave meals I stayed at several best westerns it wasn't quite to the standards but if I had to I will stay there again .

""Best Western property"?? Not"

2
User 29/04/2019

Although the Sure Stay is associated with Best Western, this is not anywhere near the level of quality that a Best Western typically represents. From the stains on the bathroom door jam to the big spider living in the corner of the room by the ceiling to the broken outlet behind the bed (exposed wires) to the remote receiver module that I had to fish out from behind the entertainment center and reattach to the tv so the control would work to 8 1/2" x 11" laminated warning about carbon monoxide poisoning on the desk to ... you get the idea (photos). I have stayed in many motor-lodge style motels on business and do not mind if I know that is what I am signing up for. This trip was with my family and I trusted the Best Western name to represent a certain level of quality (I booked the room through Best Western reservations so I know they are associated some how). I accept that I am responsible for notifying the hotel staff and trying to help remedy these problems but given the late hour (10:00 p.m.) and the fact that the majority of the hotel appeared to be in similar condition on the outside I chose to try and get some sleep and discuss the conditions in the morning. My experience may be unique and others may have had/will have a wonderful experience. I will not by trying this hotel again. The purpose of this review is only to retell one person's experience so others can make an informed decision. Caveat Emptor

"Exellent service! I highly recomend it!"

5
User 25/04/2019

Great customer service, staff are very respectful and respond quickly. Rooms are always clean and well kept. I stay visit Sacramento every two weeks due to school and I feel safe staying here always. :)

"Disappointed in lack of notice of hot tub!"

3
951brendac, Reno, Nevada, USA 24/04/2019

The main reason I chose this hotel was because of the hot tub, and I was not informed it would be out of order due to "maintenance", even though I never saw anyone working on it and it was full of cold water. The front desk didn't even bother to tell me when I asked for towels. The room and breakfast was nice, but I don't think the price was worth it without the hot tub.

"Highly Recomend."

5
Sunshine09975988658, Sacramento, California 20/04/2019

Staff will go above &beyond to make your stay pleasent from Dustin & Tamera @front desk to Jessy&Enrique in maintenance Rooms& linens are always clean &great value for the $$. Breakfast is good too. .

"Comfortable hotel but not worth the price!"

3
sexybaby7399, Portland, Oregon 14/04/2019

We stayed here on our return from San Felipe, Baja CA, Mexico after staying two nights at the Bakersfield Surestay, one in each direction and while the front desk staff was excellent and even better than the Bakersfield one, the rooms were not as nice and while the facility is non smoking management does nothing to enforce it if it is occurring outside of the rooms even if it is within a few feet of them or smoking on the exterior stairwells of the facility. The included breakfast is excellent, with hot and cold breakfast cereals, eggs, yogurt, pastries, sausage links and sausage patties (. Word to the wise the links are much better than the patties!), waffles, fresh fruit and four options on fruit juice as well as numerable teas and coffee and milk! A great way to start the day and a major plus. Be sure to sign up for their rewards club and any frequent stat programs that are in effect at the time of your stay! Best rates are from booking directly as opposed to through various other booking websites. AAA and AARP May save you money over even their preferred member rates particularly if booking close to your stay and did so on two of our three nights stayed on this trip. Be sure to book the top floor if you are a light sleeper as you will definitely hear people above you as we needed a room change to resolve this problem. There is no elevator and only stairs to the second level if you have mobility concerns and if you are carrying a cooler to the second floor it can be quite a chore even if you are in excellent condition. There is a nice large lock tv in each room along with a microwave, mini refrigerator and an iron and a nice shower and bath with ample hot water and a firm spray. The neighborhood is somewhat sketchy as we went for an evening walk and found many noisy watchdogs and people out loitering and arguing in the neighborhood. Nonetheless , I did not feel overtly threatened and my wife was reassured by my presence. Compared to Redding, Bakersfield and El Centro you are not getting sufficient bang for the buck and I would recommend bypassing Sacramento and staying in Redding instead as we did on our trip South!

"Stay Here At Your Peril!!"

1
steveyv0nneh, Sherwood 11/04/2019

After 9 Best Westerns on this road trip, this place is by far the worst! The room smelled of bleach. There was no luggage cart so we had to lug bags. The wi-fi didn't work except on my tablet and that had limited use. The desk chair would not raise up at all so I am practically sitting on the floor typing this into Word so I can cut & paste it at the next stop. They would not give me a replacement chair. The pet area for our dog had building materials on it and no bags for poop in the dispenser. We only have 2 towels instead of the usual 4. The room's floor is Pergo-type flooring which is curling up on the edges. This must be the cut-rate Best Western. Don't stay here! If I was Best Western, I wouldn't want my name associated with this lousy motel. I'd revoke their franchise.

"Great service yet affordable"

3
Dreamer21400360261, Ridgefield, Washington 07/04/2019

The staff was responsive, kind, caring and cheerful. The rooms were clean. The continental breakfast was amazing- not just pastries and carbs. There were eggs, sausage, potatoes, pancakes, yogurt, fruit...

"Jacuzzi not working"

1
User 05/04/2019

When you are used to a normal Best Western standards you do not think you need to call to see if the pool or jacuzzi works but in this case you do. We came a day early to enjoy the amenties before my son flew out of Sacramento and our whole plan was enjoy the room and amenities so the trip was a bit wasted. So room is a 3 but staff should have told me and they said the pool isnt heated not that the jacuzzi doesnt work. Knowing I came to swim and hang out I would say the staff did not do their job. I just started using best westerns and have had some great experiences this hotel doesnt deserve the logo.

James F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Katie, We greatly appreciate you taking the time to give us a review of your recent stay, we are sorry to hear about the issues you encountered regarding the hot tub. Please keep in mind that the pool and hot tub area just re-opened due to winter closer. Please feel free to contact me the next time you are in the area for a discounted room, and a chance to use the hot tub. Thanks James Fitzgerald

"Don`t plan on using the TV"

1
jwpsonoma1, Cloverdale, California 05/04/2019

Stayed here twice. Thought maybe we just had a bad room the first time. Not the case. The first time we had to have maintenance come to connect the TV twice. Second time the TV would not change channels. We were so over it, we didn't bother calling maintenance. The hotel itself is an older (price appropriate) building. Nice people and a good breakfast.

James F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Jwpsonoma1, Thank you for taking the time to review our hotel on TripAdvisor. I apologize for the issues you encountered during your recent stay with us. We are currently working with our cable company to get this issued resolved. Our goal is to ensure each guest is satisfied with there stay. Please reach out to me the next time you are in the Sacramento area. Thank you! James Fitzgerald General Manager

"The Worst Hotel In Sacramento"

1
Dream15482633341, Las Vegas, Nevada 02/04/2019

The room was dirty and uncomfortable. The carpet was pulled up in many spot in the middle of the room and was a tripping hazard. There was no cold water in the faucet, cold dial was warm and hot was scalding. The shower would not get hotter than room temp and the shower head was detached from the wall and hanging free. Bathroom was dirty and had hair in it from previous guests. The room door did not have a sealed trim so light from the outside plus air and noise were coming into the room from around the door trim. At 3:45am a vehicle parked outside of our window and began blaring music so loudly it woke me and my partner up and we were not able to go to sleep. I went downstairs to the front desk to ask for assistance since the car was so loud. The front desk clerk refused to ask them to turn it down or to offer any assistance. We called the Sacramento PD and grabbed our belonging and checked out at 4am without finishing our stay. I will NEVER stay in any hotel linked to Best Western ever again and I will actively discourage anyone from staying in your establishments. I notified Expedia and my bank of the fraud this hotel was and my bank will be blocking all charges linked to the fraud that was this hotel.

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Mr. Dream, Thank you for your feedback on your recent stay. I would like to apologize for the inconvenience you encountered at the property. We do have a night guard on duty every night that walks the property. Unfortunately we cannot control what happens on the street or the next parking lot over. Again I am truly sorry for the issues you have brought to my attention and we will use your comments to look at ways to improve our service and communications with our guest.Thanks James Fitzgerald General Manager

"Noisy place"

3
User 31/03/2019

Needed a place to get some rest after a long day. Lots of people coming and going all hours of the night. Thin front wall and door. Homeless people living close to hotel. I would stay in woodland,ca next time.

"Meisha is a superstar!!!!!"

5
User 24/03/2019

The folks at SureStay Plus work hard to make visitors feel welcome but Meisha goes the extra distance to make sure nothing is overlooked and that the customer is treated right! She was professional and kind!

"Sleepless night"

1
User 24/03/2019

I checked the ratings and reviews for this hotel and decided to book a room there. Never again. The room was clean and staff fine. We were awakened several times by angry, yelling people in the room next to us. We called management to take care of the situation and they talked to our “ neighbors”, who didn't stop swearing or fighting in the room and out of the room several times during the night. We felt unsafe. The area felt unsafe and I will not return. The police should've been called. We complained the next morning and the staff apologized profusely and refunded us a small portion of our room rate. They should've given us all our money back. We were told the manager wouldn't return until 3 days later. This entire situation should've been communicated to the manager the moment the guests were disruptive. The outside of the hotel needs work - there were nails sticking out of boards in the parking area, paint chipping off of the painted floors etc....room itself very clean and cleaning staff nice

"A very good deal"

5
User 12/03/2019

Room was clean, king bed was comfortable, heater was quiet, the rug looked new, for a very reasonable price (1 mile away in downtown will be at least $25 more for same quality). Breakfast is more than toast and coffee, but come early, it gets crowded. Even though it's close to the freeway, once you close the door you hardly hear it. Tamara at front desk is friendly, efficient and does her best to accommodate each guest.

"Review"

5
User 06/03/2019

My husband has to travel often for work which allows us to stay in many hotels. What I love about SureStay in Sacramento is the fact that hotel staff is extremely friendly. Every person we met has been so helpful and kind. The hotel is slowly remodeling their rooms. During construction, the staff made sure all guests are comfortable. Breakfast is decent. Housekeeping is absolutely on point. Location is conveniently close to downtown shops and restaurants. A quick thank you for welcoming BCM Construction crew. I always worry about my husband on the road but with this amazing staff I know he is well cared for. Look forward to visiting next week.

"Room was comfortable but loud"

3
User 24/02/2019

I had a room on the 1st floor that if any other guest walks down the hallway talking in a normal voice, it echos very loudly and is clearly heard in the room. These were not hooligans or kids running around. It just made me feel like basic sound barriers inside the walls or properly insulated doors would have been a simple way to prevent this issue making the experience frustrating. The inside of the room however was very comfortable and well maintained.

"Don't judge a book by its cover"

4
Eric C, Oakland, United States 24/02/2019

The out side looks really crappy, and it's next to the freeway, but my guest room was sparkling clean, roomy, and quite comfortable. Staff was very pleasant. Breakfast room was very crowded, food was as you would expect for this great price.

"I love this place"

5
Michael S, Sacramento, California 22/02/2019

I stay here a lot. For the money you just can't beat it. The staff is always more than friendly and helpful. The rooms are nice and big and always clean. The beds are super comfortable always. And finally the best part of this place is they serve a real breakfast in the morning. Bacon and eggs, waffles, potatoes, muffins, coffee, the works. A real breakfast. Finally, they get your deposit back to you soon so they're not holding your money for days like some other hotel chains.

"Mr"

5
User 21/02/2019

Fantastic customer service. Felt right at home in soon as I walk through the door. After a long string was dry, like a 10 or family. Beautiful location. Beautiful property. Tamra and Yolanda have excellent customer service.

"Value for money"

4
thomas j, Copenhagen 21/02/2019

You get what you pay for which in this case shouldn't be seen as negative. The rooms are spacious, at least compared to European standards, and maybe more importentant. The area is quite dodgy with many homeless, though they dont bother you. Not a typically place I would stay for business but if you're travelling with economically concious partners this hotel is value for money.

"So so place"

2
Cmaria0122, Redwood City, California 27/01/2019

Horrible location! Parking lot flight of random garbage all over the place. Very nice and friendly staff! Rooms were decent but looked like they could a real cleaning. Decently price but very sketchy and noisy area.

"Very nice stay"

4
User 25/01/2019

We had a great experience here. The staff was very helpful. Our car's battery died while we were there and the maintenance man went above and beyond to give us a jump so we didn't miss the funeral we were in the area to attend. We really enjoyed the free breakfast. Everything was delicious, and there was a wonderful variety of choices offered, from hot and filling to quick and lite. There didn't seem to be any elevator. Our room had some noticeable stains on the sofa, carpet and bathroom counter, but nothing that we couldn't overlook. Overall, a very good hotel.

"Noisy and unsafe"

3
Juan O, Huntington Beach, California 22/01/2019

Stayed there for one night. The room was pretty decent and very clean. The surroundings are a very different story. The hotel is located in an area where homeless abound. We could barely sleep because a couple was yelling, fighting, dragging stuff, and slamming the door several times. We just did not feel safe there so we'll not be back for sure.

"Noisiest hotel I have ever stayed at. Bring ear plugs!"

2
edieann, Denver, Colorado 19/01/2019

About 40 years ago I stayed in a very inexpensive hotel in Mexico City located on a street that had nonstop traffic noise 24-7. Until tonight it was the noisiest hotel I had ever stayed at. Tonight I (unfortunately) stayed at a motel in Sacramento that exceeded my wildest imagination of noisy. The hotel is surrounded by a highway and highway entrance plus two heavily trafficked thoroughfares. I actually opened up my Decibel X Pro app and recorded levels at 8pm on a Saturday evening. The lowest decibels 1 recorded were 70 to 88 and accounted for 68% of my recordings over 20 minutes. However, 26% of my recordings of decibels ranged from 88-94 when fire engines, ambulances and accelerating vehicles without mufflers drove by. The remaining 3% were over 94 decibels. Key to decibels: 70= normal conversation 75=inside car 80=loud singing 88=automobile 90=motorcycle 94=blender 100=subway The room itself was quite nice: spacious, clean, comfy bed and pillows, refrig and microwave, coffee maker. Lighting was so-so, TV was fine and so was the bathroom counter space. It all depends on your noise tolerance whether you stay here or not.

"Too many smokers"

2
ConcordBaddog, Concord 15/01/2019

Although it states smoking must be more then 20 feet from building. Smokers everywhere next to building - including employees. Some standing right near front door lobby. Yuck Good news, rooms perfect for pets. All laminate flooring and oversized. Thanks for that.

James F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Concord, We greatly appreciate you taking the time to give us a review of your recent stay, we are sorry to hear about the issues you encountered and we will use your comments in our next staff meeting to ensure this never happens again. James Fitzgerald General Manager

"No Plus to this hotel"

1
mitchm945, Newport, Washington 08/01/2019

Miserable stay. More of a budget motel with outdoor entrances. Noisy walkways. Family did not feel safe. Staff not very helpful. Towels and linens all worn and rough. Bathtub sloppy repair. Not recommended

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Mitch, Thank you for taking the time to review our hotel on TripAdvisor. I apologize that your staff was not enjoyable. Please reach out to me the next time you are in the area for a discounted hotel stay in one of our rooms that has been renovated. Thank you James Fitzgerald General Manager

"Well worth the price."

4
Michael D, Fairfield 07/01/2019

When I first saw the place I thought That maybe I made a mistake,the surrounding area was not my idea of a safe location. My hesitation was put to rest upon entering the property and seeing security and a well fenced perimeter. The hotel was well maintained and attractive, would stay here again.

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Michael, We greatly appreciate you taking the time to share your experience with us and happy to hear positive comments about the hotel and the guest rooms. We are under a complete renovation and more improvements are on the way. Again thanks for the great review and see you next time! James Fitzgerald General Manager

"Tamara is Fantastic."

5
User 04/01/2019

My husband checked us into our room today. He came back praising our receptionist, going as far as to say the staff in the office was some of the nicest he has met. We frequently travel and I've never seen him so excited about hotel staff. Thanks for going the extra mile, Tamara!

"Stayed here a couple weeks. Noice!"

5
User 24/12/2018

I have to pay for my own hotels when traveling for work but I hate staying at bottom of the line places. I stayed at a couple of 3 star hotels for a couple days when i got to the area and this did not feel like a downgrade. When I landed here I wasn't expecting much but after seeing the place, I decided to post up here for a couple weeks. Amazing for the price in my opinion. Hot breakfast everyday and everything is nice and clean. Shout out to Roberta at the front desk!

"Get what you pay for"

3
Dayna J, Novi, Michigan 09/12/2018

Stayed here last week for the marathon. Front desk staff were friendly and helpful. The room itself was spacious but the bed a double was a little small for 2 people and the chair in the room had stains on it. My main issue with the hotel is the location. Definitely a seedy area. The view from our window was to a parking lot with tents in it where homeless were staying. Multiple times I saw people going through both the dumpster and the trash cans on the hotel property. Kind of surprised the hotel allows that, it doesn't look very good. If I come back again for the marathon, I'll pay the extra money and stay downtown next time.

"Michelle"

5
User 09/12/2018

Michelle was very great with use the service and everything was wonderful and I enjoyed my stay for the two weeks I would Recommend this to anyone to stay at that hotel nice clean room wonderful beds and great room service

"Very pleased worth the price"

5
User 07/12/2018

I stayed here with my family and it was well worth it your front desk clerk Deshawn was excellent and has perfect customer service skills. The Breakfast was awesome can't say much more about this hotel I was very pleased.

"Poor service"

2
Colleen A, Sechelt, Canada 05/12/2018

Very disappointed in this hotel, especially with the Best Western name attached. Room was not clean, group of young contractors staying here were at the end of the hall outside smoking, drinking and listening to very loud music that we could easily hear in our room. Front desk said there was nothing they could do about it. In reading some of the other reviews, especially about service, I have to wonder if we are talking about the same hotel. I will never stay here again.

"A blessing in disguise"

5
User 27/11/2018

My family and I lost everything in the paradise fire we came to the sure stay scared and tired the staff is amazing Tamara and DeSean as well as demeisha are so sweet the manager James made sure we were comfortable and was very professional definitely would recommend staying here it's a warm family feeling we got from everyone there thanks surestay!

"Front desk service was exceptional!"

5
Melva J, Santa Fe 26/11/2018

I had business in the area and stayed 2 days. I was impressed with the front desk person Tamara, she was very helpful, knew the area and was available with a warm smile and happy, helpful attitude. Much more inclined to come back to this hotel next time I have business in the area.

"Great place to stay"

5
User 25/11/2018

I had a great experience here. Very warm and inviting. The employees are very helpful and kind. Tamara was amazing. She was very accommodating, extremely helpful, friendly and all with a smile. I will definitely be coming back.

"Over expectations"

4
Glaucia C, Brasilia, DF 15/11/2018

Great location if you have a car. It's a short drive from oldtown and downtown. Check in was very quick, and staff is very friendly (especially Roberta and Tamara). There is a private parking, breakfast is very good (nice options like eggs, waffles, fruits, yogurt...), rooms are clean, bed is very comfortable.

"Professional and comforting stay"

5
User 10/11/2018

Tamara and Dymeisha greeted me with a welcoming smile. The ladies were professional,upbeat, and shared local information such as eateries. This will be my go to hotel when I am working in the area.Room was clean and comfortable.

"Best trip ever"

5
User 07/11/2018

Tamara and Roberta made us feel very welcomed and we had a great connection with them. The hotel rooms were so nice and clean and the pool was very nice to. The beds were really comfortable and we slept like a baby. Overall I enjoyed my stay at surestay hotel.

"Great hotel"

5
User 04/11/2018

Nothing but good things to say about this hotel! Have stayed here a couple of times and have always had a pleasant stay. Office staff Tamara and Dsean went above and beyond upon check in and were just awesome!

"Room is clean - weak Wifi and no hot water in sink"

3
vicster885, Ashland, Oregon 27/10/2018

This room was nice and clean, and although the hotel was sold out, it was quiet. The breakfast was nice. The wifi was intermittently weak or not working. And, our bathroom sink had only ice cold water. We saw that the hot water had been turned off, and when we turned it on, the only water we got was scalding. We stayed 2 nights, and this was never fixed. To its credit, management extended us a 10% discount for the lack of hot water in the sink. I would stay again.

"My Sure Stay"

5
ajabee88, Sacramento, California 26/10/2018

Rooms are very nice ,not once did I find a bug or get bit , so thankful for that &all of the staff are good people , they work hard , seems like everyone is in good spirits here while working , being that I always see them running around with smiles trying to get things done ! They also have Cool prices , Miesha @ the front desk is very nice too !

"Clean and dog friendy"

3
EmmandPete50, Mount Shasta, California 24/10/2018

This hotel is reasonably priced and dog friendly. The room was surprisingly clean and although the grounds are run down and a bit rough, it was decent for us and our dogs for one night. The problem it seems, is that there are perhaps some folks living long term in the hotel, so there are lots of people hanging around the property; not to mention the hordes of homeless people in the area (this is apparent all through Sacramento, but especially near the parks and river). I could see why some people wouldn't feel safe here... but the parking area is fenced and the customer service was friendly.

"Surestay plus was great"

5
User 18/10/2018

My stay at surestay plus by best western Was great customer service was great Dymeisha helped me at the front Desk she was awesome greeted me with a smile other staff was great she also Stated the rooms were very nice and spacious And the breakfast was out of this world There was a lot homeless on Bercut but my stay was great I will definitely book there again.

"Pamela Rippee"

3
pamelarippee, Vallejo, California 17/10/2018

It was a great stay. The rooms were very comfortable and clean... the ambience was relaxing and refreshing... the breakfast was delicious,with a wide variety to choose from... I would recommend this establishment to all and any looking for a place to stay while in that area.

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Pamela, Thank you very much for taking the time to review our property on TripAdvisor. We are you pleased you enjoyed your stay with us. Glad you found breakfast to be a hit,, we have recently upgraded our breakfast options for our guest. Again thank you for your review and hope to see you again next time. James General Manager

"Meisha made our stay top notch!!"

5
User 03/10/2018

Meisha at the front desk sets a very high bar with her exceptional customer service skills!! Her warm and welcoming smile and sweet, helpful attitude were a delight and truly made the difference during our stay! She is the #1 reason we will book with SureStay Plus Hotel by Best Western Sacramento North next time we are in Sacramento!!

James F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Monica, Thank you for the wonderful review. I am so glad you enjoyed your stay with us. I am going to print this review and post for all my staff so they can truly see the impression they have on our guest. We work really hard here to unsure all of our guest feel right at home when they are away. Again thanks for the review and see you next time! James Fitzgerald General Manager

"Not Bad At All"

5
sactown272, Sacramento, California 27/09/2018

The room was really spacious for the price I got it for. Looks like their renovating it from the inside out (Taking care of the important things first) Very quiet and the full hot breakfast was great. Wifi worked perfectly and the front desk clerks were very nice. There were a couple homeless around the area but they were harmless and it's how sacramento is in general. I would definitely recommend this hotel!

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Sactown272, Thank you for your review. Glad you found the room to really spacious and at a good price. Yes we our undergoing a complete renovation of most of the guest rooms. The breakfast has been recently upgraded so glad you were able to take advantage of the complementary full hot breakfast and Wifi. Again thanks for the review and see you next time!

"Great Staff"

5
User 25/09/2018

Tamara was extremely pleasant and she wears many hats! She needs A RAISE!I frequently stay at this location and although it has its ups and downs the staff makes sure to correct any discrepancies promptly

"Will not stay here again"

1
Aimee T, Jacksonville, United States 13/09/2018

I cannot believe this is a Best Western franchise. As a top-tier rewards member I was appalled by pretty much everything from the location (homeless/questionable people right outside the fence line) to the room condition (I'll attach photos but even ants in the bed). Breakfast was basic. I will say, the staff was very nice and friendly. I will be writing Best Western personally to let them know how this hotel has singlehandedly negatively impacted my opinion of the entire chain.

"Family"

5
User 13/09/2018

This the best hotel since we been moving from hotels to hotels I recommend this hotel if anyone looking for a family room and breakfast is on point free parking and it's gated you feel safe about parking your car anywhere love it close to the freeways

"Was previously known as The Hub Sacramento Hotel. Cheap, but not cheerful!"

3
Cowleasow, Nottingham, United Kingdom 30/08/2018

Stayed Sept 2017 as a stop-over on the way north to Seattle. $80 for the night. Gated motel has obviously changed names. Large room, décor rather drab but had the usual amenities. Some dubious characters hanging around inside and outside the property! Handy for the Greyhound bus terminal.

"Grotty. You can do better."

2
User 18/08/2018

ou can do better. It's grimy. In a bad area. So many homeless people on the street and even a prostitute right outside. Jose on reception was a grumpy bugger. The rubber curtains in the room had unnerving brown stains. The cockroaches in the bathroom, lying motionless, were probably tired of the relentless noise of passers-by. You can do better. Stay away.

"Not Best Quality"

2
2Guys, Northern California 15/08/2018

Listed as non-smoking, smells heavily of smoke! Changed room that was better, but the room below us people were smoking cigars. Permanent residents were smoking. Homeless people abound. Beds were comfortable, but we booked an upgraded room that we did not receive. Plows nice, room clean. Hot tub, luke warm at best.Not at all what we would expect from the website. Won't be back, suggest you try elsewhere. Best Western? too bad, reputation diminished.

"Our First Stay—There will be more"

5
User 14/08/2018

We visited Sacramento for a short stay. We stayed one night only this time, but we'll be back soon for a five or six night stay. We stayed in a room on the first floor. Plenty of free parking, spacious room, very comfortable king sized bed. Priced right, refrigerator, microwave, TV. Close to many restaurants. Great and helpful staff—Roberta was very pleasant and congenial, Excellent complimentary breakfast with a wide selection of foods. Very tasty. You will be amazed when you stay at SureStay Plus Hotel by Best Western at 350 Bercut Drive. Contact them on Bercut Drive for your next stay in Sacramento. You'll be amazed as I was with this gem of a hotel.

"Thanks!"

4
User 05/08/2018

Nice clean spacious 2 queen bed room with large balcony. Free breakfast in the morning with nice food options. Friendly staff that went above and beyond to make my stay great! Pool looked nice although I didn't get a chance to get in! Hot tub as well!

"Great value for the money - don't be afraid of appearances"

5
User 29/07/2018

This motel is positioned as a budget motel and the price is very good compared to others in the area, so my 5 stars refers to value for the money. From the outside (and even walking to your room), it looks a bit it's age - but don't be discouraged. The owners have invested where it matters. The rooms are newly renovated and very nice for this motel class - clean, functional, refrigerator, microwave, new carpet, new furniture, new toilet, new bath tiles, etc. Very clean. Service was friendly and efficient when we checked in. Breakfast was above average for this motel class. For example, I appreciated the attention to the hash brown potatoes nicely spiced with rosemary. Bottom line - I'd stay here again without hesitation. Don't let some of those negative reviews deter you.

"SureStay Sacramento Bercut"

5
User 27/07/2018

My boyfriend and I traveled to Sacramento from Vallejo to stay a few nights to celebrate our birthdays. From check in to check out and everything in between the staff was friendly and helpful. It's super clean which is a must for me. Not to mention, the breakfast was delicious. It wasn't your typical oatmeal and toast that most hotels provide. I recommend SureStay and will most definitely stay with them again.

"Dirty, worn down "flea bag" hotel"

1
orfaceman, Central Oregon, Oregon 26/07/2018

Prior to reserving a room, I read a number of the posted reviews. I knew the hotel was in a bad part of town and that there were a lot of homeless people all around the property. I read that the parking lot was very dirty and I read mixed reviews on the rooms. I read that the parking lot gate is closed at night and there is a security guard on duty, so I was not concerned about the exterior. I reserved a "garden view" room, which costs more than their normal room, as I was hoping to have a quieter room by doing so. While checking in, I looked around for the garden area and saw none. I asked the receptionist where their garden area was. I was told they did not have a garden area. I told them I paid extra for a garden view. I was then told that my room overlooked a patch of lawn. When I got to my room, I immediately looked out the window. There was a narrow patch of semi-dried up lawn up against a fence that had dead and dying vines on it. As I was on the second floor, I had a clear view of what was beyond the fence. I was directly across from a major freeway and a very busy freeway off ramp! So much for quiet. The hallway leading to my room was filthy, with lots of trash literally accumulated along the sides of the walkway. It took nearly a dozen attempts before my room key would work. Even when the light on the door lock turned green, many times the door would not unlock. Upon entering the room, I found it to be very dark and dingy. The blackout curtain was pulled closed, as there was no sheer curtain behind the blackout curtain, thus when the blackout curtain was opened, all the cars coming down the offramp could look directly into my room. The carpet had not been vacuumed, as there were bits of paper and other things on the floor; it also was stained. The built-in wall cabinet was wood-stained. It definitely had seen better days. the stain was majorly scratched off all over the place. The sink area had bulbs burned out. It was dark enough that I had trouble seeing to shave. The bathtub had pubic hair in it (I had to clean the tub before I would use it), the chrome shower fixture had rust spots all over it, and the tub drain plug was missing. They advertise a tub, but you cannot use it. There was a second sink over what looked like it was supposed to be a wet bar. The mirror over that area was sigificanly damaged right in the middle of the mirror. There was a hole in the ceiling for attic access. The hole was covered by a piece of unpainted plywood. The rest of the room, while painted, definitely needed fresh paint. The fabric on the chair and ottoman did not match. Still, I overlooked all this and decided to try to suffer through one night. I had immediately cancelled the remaining nights. The next morning I received the worst possible surprise. I had been packing up to leave and I pushed open the blackout curtains. I then went over and sat on the edge of the bed. The bed, as many hotels do, did not have a bedspread. Instead, they place a 2-foot wide strip of fabric along the foot of the bed, to simulate a bedspread having been folded at the foot of the bed. As I sat there, I looked down onto this fabric strip. To my horror, I saw loose food crumbs on the fabric, which I easily moved around with my finger. This could only mean one thing... I had spent the night sleeping on dirty, previously used bed sheets!!! There is no way that fabric could have been removed off the bed and the sheets changed without those crumbs falling off onto the floor. Needless to say, I was both disgusted and livid. And, to add insult to injury, I now have a number of bug bites on my arms and legs. This filthy room is the only place where I could have gotten all these bites, especially on my legs, as I never wear short pants during the day. I observed no mosquitos in the room either. When I went down to cancel my remaining nights, I got to speaking with the staff. I believe I found out why this hotel is sooooo bad. It seems that the franchise owner does not treat his staff well, to the point of possible labor violations. The resulting low morale may be part of the reason why the room was the way it was... the employees have no incentive to do good work for such an owner. And it is obvious all the owner cares about is how much profit he can make. He is counting on an endless stream of new customers to fill his wallet and who replace all us dissatisfied customers who will never return, not caring about what they think of how he runs his hotel. Best Western used to have decent quality hotels. Based on this experience, I will NEVER book at a Sure Stay Plus Hotel (or any other Best Western hotel) again, as they obviously do not police their properties and therefore they certainly do not exercise any quality control.

"The best check-in help and so nice!"

5
82downwiththesic2018, Sacramento, California 06/07/2018

Meisha at the front desk was the best! Meisha was so nice amd helped expedite an early check-in and very helpful with our two Frenchie's! Rooms are very clean and the continental breakfast was good also!

"Crap Customer Service 3 PM-11 PM"

2
simsimma57, Moreno Valley, California 29/06/2018

Front desk attendant named Jose told me he was doing me a favor by half-assing me and my family's check in. I understand last minute/late night check ins can be a headache but he's rude and unprofessional

"Good value"

4
Daniel P, Denton, United States 24/06/2018

This hotel was a good value at less than $85. The neighborhood was a little rough looking, but the hotel itself was gated with a security guard posted. Rooms were updated and clean. Pool was operating and full of guests. Breakfast had good variety. Easy access to I-5 and close to Old Sacramento and downtown areas

James F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Daniel, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay with us. Glad you found the hotel convenient to the freeway and enjoyed the breakfast. Hope to see you again soon! James Fitzgerald General Manager

"Older but clean"

3
David K, Tacoma, Washington 21/06/2018

This is a older motel style hotel in a part of town that is a little rougher than I like to visit. Not a far distance to a few good restaurants. Went to the Chevron store across the street and found they had the beer coolers locked full time. Hmmm. Comfortable beds, though and clean.

James F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear David, Thank you for your review. Glad you found the room to be clean and the beds comfortable. We are currently in the middle of a renovations to the property so hopefully next time you will get to see one the new updated rooms. Again thank for the review and see you next time! James Fitzgerald General Manager

"Thank you for a pleasant stay"

5
User 18/06/2018

We were greated by a sweet woman named Meisha. She was polite and courteous and made us feel welcomed to the hotel. The continental breakfast was pleantiful. Big selection of food from cereal,to eggs and sausage, bagels, pastries and juice. The room itself was spacious with comfortable beds and bedding. The cleaning staff was always willing to get us more linen whenever we asked. Lots of amenities that will make your stay as comfortable as possible. Thanks again sure stay we will come back again.

"My stay"

5
User 13/06/2018

This was a great stay for me! Guest service at the desk was exceptional from Meisha the room was clean pool was clean hot tub clean I enjoyed stay at your hotel thank you all for the great experience! Meisha at the front desk especially check in was fast easy and check out was kind and smooth! Overall great clean place to stay in Sacramento considering the area! Thank you again

"Can you feel the filth tonight?"

2
Gregs_out_West, Santa Barbara, California 11/06/2018

So I'm thinking the wide difference in reviews of this disaster hotel must depend on which building they stick you in. I happened to be placed on the second floor facing the back of the hotel. There is this totally bizarre, mostly enclosed, outside corridor on the back of the building you walk through to get to your room. It's completely enclosed except for a few sliding windows to let some air and light in. It looked like a dungeon, and you could almost feel the dirt as you walked through it, knowing full well it hadn't seen any water in it to wash the dirt away in decades. Upon entering the room, the feeling of being in the middle of filth continued --- see attached photos. The curtains were rubber and completely disgusting. There were large stains on the carpet. The dirt on the vents of the AC/heat unit was gross --- keep in mind that the unit is sucking in air from the above mentioned mostly enclosed dirty corridor too (double whammy). The hair dryer clearly hadn't been cleaned since the last person used it, as large brown caked on stains of something were still on it. And the shower was set to smurf height --- I'm slightly over 6 feet tall, and the showerhead hit my nose. I also got the feeling that people might be living there --- there were a hell of a lot of cars there when I left in the morning on a weekday, which is a rarity for most hotels where people usually leave early. Some hotels should just be knocked down and rebuilt; this is one of them. How Best Western put their name on this mess is anyone's guess.

"Great place"

5
jonstaylor916, Sacramento, California 09/06/2018

Overall this place rocks. Service was great from all staff. The room was hugh and even had a balcony overlooking the pool. Breakfast was also good thought we would just have cereal,but to my surprise they had eggs sausage and potatoes, yogurt and much more. Only negative lots of homelessness in this area. We will back next year!

"Not bad at all!"

5
uzzyboydavis1982, Santa Barbara, California 08/06/2018

After reading the reviews i was a lil worried but when i got there staff was super friendly there was a few homeless people on the street but not on the property check in was quick beds were soft and breakfast was amazing kids enjoyed the pool def will stay here again!

"Great stay at a good rate"

5
mflores_1961, Monterey, California 08/06/2018

This place is great! At first thought for the price that it was going to be a dump, however the rooms was spacious and clean. The bathroom was a little out dated, but I think they are in the middle of a renovation. There were homeless people near the hotel, so I don't think the area is the no the best. The service for the staff was great, oh it even included a full hot breakfast! Will be back the next time we attend a concert at Golden 1 Area.

"Won't stay again!!"

1
Deborah K, Turlock, California 02/06/2018

Won't stay here again, didnt feel safe, cigarette buds everywhere, dirty, homeless walking around outside of property. Bathtub looks like 1980's style. Bed was comfy, only good thing. Outside area filthy. Needs a major up grade, and clean up grounds.

"Great value, friendly staff, but the little things prevent a better rating"

3
PeixeGato, Berkeley, California 13/05/2018

I stayed here with my wife and son on a last-minute overnight getaway to Sacramento. We got a great rate ($85 for double queen with balcony) and for the price, it would be hard to do better. So I will preface this review by saying you can't expect 5-star amenities and luxury at a 2-star price. You can't pay $100/night for a room and get upset when the room isn't recently remodeled or doesn't have high-speed wi-fi in the room. But if you want a clean room with a comfortable bed, a full hot breakfast, and close proximity to Old Town and Downtown Sacramento, this is a great place. So the exterior. Yes, there are homeless people in the neighborhood. But to be honest, homeless people are generally too busy just trying to get through life. They don't have the interest, time, or energy to spend any time bothering us. I live in Berkeley/Oakland, where "tent cities" are becoming WAY too prevalent. So the homeless here didn't bother us at all. And again, when you are paying less than $100/night for your room, you aren't going to be in a "cute neighborhood with lots of trendy restaurants and cute shops that you can walk to". If you want that, book a room at hotel in downtown and be prepared to spend $200+/night. That said, we never felt unsafe while on the hotel grounds and never felt concerned about safety in our room. My main bone to pick with this hotel is that when we checked in and asked about the hours of the pool and hot tub, we were told the hot tub was not working. That was the main reason I chose this hotel over its nearby competition! I was really annoyed that there was NO mention of this on the hotel's website or in the confirmation they sent us. General Manager, if you are reading this: let people know when advertised amenities are not available. That issue aside, the check in process went smoothly and the staff was very friendly. They even asked us if we wanted a room on the first or second floor. We booked a room with a patio/balcony that faced the pool. The room was spacious, it was clean, the beds were comfortable, and the bathroom had plenty of really HOT water. The toilet and shower were in the "bathroom" and the sink was set outside of that, which was really convenient for a family. The pool was relatively large and the hot tub looked like it would've been very nice (IF it had been working). Our room looked out onto the pool and was very quiet. We had no trouble sleeping. The air conditioner/heater worked well and the balcony door had a screen to allow us to enjoy the cool night breeze if we wanted. The breakfast was great. The hot options included scrambled eggs, sausage patties, sausage links, and hash browns. There was also yogurt, three different kinds of dry cereal, sliced bread, english muffins, and other basic pastries. There were 3-4 different fruit juices, coffee, milk, and tea. There was a toaster and a microwave (so even if the eggs and sausage weren't as hot as you like them, you could heat them up in the microwave). All of this was included in the price of the room. Most other hotels I saw in this price range only advertised a "continental breakfast". So with all of these positives, the hotel missed on a few of the "little things" that separate nice places from great places. The towel bar in the bathroom was bent and loose against the wall. The flush on the toilet was really weak; so much so that we had to ask the front desk to send someone up with a plunger. The positive is that a maintenance person was at our door within 10 minutes. The "little thing" they missed on was that after he was done, he left water on the bathroom floor that had been dirtied by his work boots. Luckily we had already taken showers and were checking out that day. The pool was nice, but there were 2 large piles of leaves at the bottom of the pool, which made me think they hadn't cleaned it in a few days. Additionally, the skimming net they had at the pool for skimming leaves off the top of the water had rips and large holes, so it wasn't very effective. The balcony on our room was pretty big and overlooked the pool and would've been nice to sit on while enjoying a glass of wine. BUT, there was no furniture for us to sit on and there was only a little round side table. Not a big deal, but another little detail that kept the hotel from being a "great" place to stay. For the price we paid, this hotel fit the bill and we would definitely stay here again, especially if the hot tub is working (I will call and ask before I book again).

"The room was excellent got in quickly and the staff was friendly especially Tamara and Roberta."

5
User 06/05/2018

Even though it was for one night, my sister and I would like to say,thank you for a pleasant stay the next time we come through we will do our best to stay there. Again thank you for the hospitality. One more thing the breakfast was fantastic.

"Ugh"

1
User 27/04/2018

We had a reservation for a disabled room. When we got there they said there were none available but you could check this regular one out. Going to the room (outside doors)we found a sketchy alleys we got to the room whitch looked much nicer than we expected. Anyway we checked actors the street Ann's found a much nicer place.

"Excellent with correct perspective "

5
User 15/04/2018

My Perspective I was moving through Sacramento quickly and needed to stay for 1 night and day. The staff were incredible and amazing with great care and consideration. One does not always need luxury to give 5 full star. This place was NOT luxurious BUT ALL the staff were high 5 ??, high caliber, excellent and very thoughtful. Best travelers morning breakfast EVER! I'll be staying here annually when visiting my dad with my two boys

"So disappointing"

1
walkerjulia, Spokane, Washington 09/04/2018

My family and I were traveling to Sacramento for my mother's funeral. We booked this property for our five day stay due to its proximity to the cemetery and to other family. Though the property is billed as smoke free, our room had a strong odor of stale cigarette smoke. The carpet was pulling up at several spots of the room. The same carpet had remnants of confetti and glitter, which we spent some time picking out, since we were traveling with a toddler and I didn't want her to get into anything like that. The baseboards throughout the room were rotting. The heater in the bathroom did not work. The linens smelled of smoke. The faucet in the living area sprayed water all over us and the surrounding area. Once the faucet was pulled on, it wouldn't turn off and my sons had to work to get it turned off. Previous reviews spoke of the broken faucet. Though there were five of us in the room, the bathroom only had two towels. The window sills in the room were dirty and covered in filth. The cushions of the sofa had white stains splashed across them. The final straw came in the morning when there was no hot water. I went to the front desk to cancel the remainder of our reservation. The front desk clerk apologized and said the manager has just stepped away, but she felt he would refund the remaining balance of our stay. As we were speaking, another agent overheard and said the maintenance guy said the pilot light had gone out the day before. I said we were packing and I would be back to speak with the manager. Upon my return, I was told the manager had again stepped out and would only refund a portion of my purchase, as now the hot water was working. I said that was not the only reason for our departure and reiterated my other complaints. I asked her to have the manage to call me, which he has yet to do. I will be attempting to reach BestWestern for the refund of the remainder of my money. While I do understand the remodel of this property is ongoing, I would suggest this particular room is uninhabitable until such time as the remodel is complete. I am flabbergasted that this room was available for anyone's use.

"Unpleasant surprise"

2
User 05/04/2018

I have stayed in Best Western hotels all over the country. (I am a Rewards customer.) BW Sure Stay Sacramento is the worst quality hotel of all the BW hotels I have ever stayed at. The grounds are dirty, the parking lot is in bad repair (has potholes all over it) and it needs a security fence and gate (which locks at 6pm) implying that the area that the hotel is in is a dangerous one. The room had only one desk chair, no luggage rack and the breakfast nook didn't even have trays. Breakfast closed down at 9am, the earliest of any BW I stayed at. I felt deceived by the BW reservations clerk when I made this reservation. The price was cheaper than usual, but even at the price I have stayed at better non-BW hotels,

"Very Pleasant!"

5
User 28/03/2018

Staff was very friendly. Comfortable beds and pillows. Nice clean quiet rooms. Great breakfast! Very quiet and safe at night. I actually switched to this hotel from an extended stay because of noise and was very happy with my decision. Will definitely stay here again.

"Budget Friendly Best Western "

4
Jason G, Lodi, California 22/03/2018

I recently stayed 2 nights at this hotel in the “Capital Room” which is an large end unit with two queen beds, sofa in sitting area, and extended length balcony. I am an Elite member of Best Western rewards as well as a Gold member of hotels.com. The room was only $100 per night when I booked through hotels.com and most likely is the same when booking direct. I got what I paid for. This location was recently branded a Best Western so it has the outer appearance of a budget motel while the insides have been updated to the modern Best Western carpet and furniture. Still, the restroom was left neglected like I stepped in Pamela Voorhees 1982 bathroom. The towels were very motel 6 feeling. The couch and chairs need updating as does the broken minibar sink handle in the room. The light over the mini bar area also didn't work. The area is just a mile north of downtown and Old Sacramento so its very convenient and away from the traffic, but does have some questionable people hanging around. This is the first hotel I've stayed at that had a key code access gated parking lot. This is safe but can be a hassle if you use UberEats. Chevron, McDonalds, and Denny's on the corner. Overall, I loved the large room and balcony and would return again. In time, this location will only improve as I mentioned it hasn't been a Best Western very long. The Best Western Sandman motel is further down the road and a bit more expensive for a similar room.

"They make it so Easy!"

5
CoastalD, Pismo Beach, California 16/03/2018

I have to say that this has been an awesome hotel experience. I will definitely keep using them! The General Manager James as been very helpful and has made business trips easy and comfortable. The rooms are very comfortable and welcoming. I highly recommend this hotel to others!

"A Mixed Review"

3
PDX_Nomad2012, Portland, Oregon 15/03/2018

We stayed there last week for one night. The check in process was friendly and efficient despite the late hour. The room seemed to have been renovated and was very clean. The beds were comfortable but the unit needed a little work in the plumbing department. The sink and toilet backed up and drained slowly and the sink water control valve had a lot of play in it so that it was very difficult to dial in the right water temperature. The motel is close to the freeway. Access to the property was by a gate controlled by the desk clerk. This led me to wonder about the neighborhood that it needed to be fenced off. Finally, a $100 refundable deposit was charged at registration, leading me to suspect that the clientele either did not pay as required or damage to the rooms happened more frequently than desired. This motel was a second choice as all my first choices were full. If I had known in advance the particulars of this motel and had other choices, I would not have booked here. To be fair, we had a decent night's sleep despite the thumping coming from the unit above us and the price paid was very economical. A mixed review for sure...

"Zero dots should be an option"

1
Allie G, San Luis Obispo 12/03/2018

Worst hotel experience ever. It is NOT NON-SMOKING-- they even have a designated smoking area and everyone stands around the doors smoking. Receptionist didn't bother to look up or say "hi" when I walked in, or even acknowledge me at all. After standing there for about 30 seconds she finally said, without even looking at me, "ID." They also charged a $100 deposit after telling me TWICE that they would not. And why would they need a deposit? The place is a s---hole. The curtains were cut-- looks like by a knife-- and are some sort of dirty plastic/rubber material. The toilet barely flushes. You could piss all over the floor and it would only improve this POS hotel. It's telling that they have gates to lock guests in or other people out. NEVER AGAIN.

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Allie, Thanks for taking the time to review our hotel. I apologize you didn't enjoy your stay with us. I will speak with the front desk agent who checked you in regarding them not acknowledging you at the time of check in. Most hotels do require some type of incidental hold at the time of check in, we also have it posted at the front desk so guest are aware of our policy. We do have security gates at the hotel, and each guest does has access in and out.

"waiting for my apartment"

5
User 11/03/2018

Made me feel special, this is a great place to stay, I'm waiting for my apartment so this is my home for now. When I got here my regular room wasn't ready yet so they put me in a bigger room with a pool view at no extra charge.The staff at the front desk and the management has gone out of their way to juggle the rooms so I don't have to keep moving. It's well maintained and clean. And they have a great hot breakfast every morning. They have free internet that never went down. they also have a gate around the hotel that you need a code to open at night that make you feel extra safe.

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Morehart, Thank you for taking the time to review our hotel on TripAdvisor. We are pleased you choose our hotel to stay at while you were waiting for your apartment to be ready. Glad you enjoyed the upgraded pool view room, and the free wireless internet. Yes we have upgraded our breakfast, glad you enjoyed it, and I will let housekeeping and maintenance know they are doing a good job cleaning and maintaining the hotel.Again thank for the review and see you next time! James Fitzgerald General Manager

"Receptionist and my stay"

4
User 08/03/2018

Dymeisha at the hotel front desk is exceptional she's professional and very helpful.this is a great place to stay if you have children and inexpensive I've enjoyed my stay if ever again need a place to stay it most definitely will be here Thank you Mercedes Room 251

"Graphic Designer"

5
User 08/03/2018

This is an EXCELLENT place to stay. I needed a place thats comfortable close to freeway and food. Maid service is GREAT!??????The staff is so nice and professional. And the onsite Manager assisted me and accommodated me on all my request. I recommend ANYONE to stay here. 5star service!!!

"I agree, Best deal in the area."

5
User 23/02/2018

I stayed one night wednsday. I was surprised how clean and nice the room was.The front desk was excellent. Breakfast in the morning at 6a was good. Eggs, sausage, hashbrown, along with juice/coffee. I was plesently pleased. Better than a 2.5, easly a 2.9. The location was in a downtown metro area so lots of homeless outside of the area but not at the hotel area. I felt safe. Thumbs up.

James F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Brent, Thank you for your review. We are pleased that you enjoyed your stay with us. Glad you found the room to be clean and the front desk staff to be excellent. We did just upgrade our breakfast and there are more improvements on the way. Again thank you for your review, and hope to you again in the future. James Fitzgerald General Manager

"My mini vacation for my birthday "

5
User 17/02/2018

Really enjoyed myself the staff and security is very helpful and propt my room was very clean and I felt very safe staying here for my 8 day vacation/birthday get away from February 9th thru the 17th thank you so much Mr Fitzgerald and Miesha for checking me in and also making my stay enjoyable and I absolutely loved the poolside view I will definitely be staying here again also shout out to the housekeepers for doing an immaculate job on my room and for their services during my stay I will be returning soon sincerely Shemeka Ensley

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Shemeka, Thank you for taking the time to review our hotel on TripAdvisor. Happy belated birthday, and glad you enjoyed your staff with us. I will be printing out your review to share with all property staff. Hope to see you again in the future. James Fitzgerald General Manager

"Probably the best deal in the area."

5
User 16/02/2018

Excellent stay. All of the staff are very friendly and accomidating. Rooms are clean. Excellent cable tv selections with premium channels. Beautiful pool area. The price is very fair. Great central location.

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Mr. Avila, Thank you for your review. Glad you found the staff to be very friendly and accommodating. Hope you enjoyed the pool and see you next time! James Fitzgerald General Manager

"Very nice stay"

5
Sean M, Charleston, South Carolina 12/02/2018

Big room, comfy bed & pillows! Fridge, microwave, iron & board, clean bathroom, lots of choices included with breakfast, and a friendly staff made for a very nice stay. Great motel for a great price! Would definitely come back!

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Sean, Thanks for taking the time to review our hotel. We are pleased you enjoyed your stay with us. Glad you found the room to big and comfy and enjoyed the ho breakfast. Please spread the word, and hope to see you again next time! James Fitzgerald General Manager

"Best value in downtown Sacramento area!"

5
StanF85, Sacramento, California 06/02/2018

If you are there for just a short stay or long term, it is a excellent deal. The price and amenities are better than all the other hotels that I have stayed in the same area. Management and staff are superb!

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Stan, Thank you for your review, Glad you found the hotel amenities to be better than most of the other hotel in the area. We work really hard here as a team to ensure each guest feels right at home. I will pass this review onto the staff so they can see the impact they have with our guests. Thanks and see you again soon! James Fitzgerald General Manager

"A gem among budget motels"

5
Forrest D, Tucson, Arizona 09/01/2018

After reading other reviews, I booked here with some trepidation. To my surprise, the facility was much better than I expected. I will stay here again. This motel is still pretty new as a Best Western franchise, so I suspect earlier reviews were based on the pre-remodel rooms. The structure is an older building, but the two rooms I saw were definitely among the best I have ever found at a budget motel. The floor is vinyl wood-look planks, certainly an improvement over the questionably clean carpet in many motels. The room was spacious and had a patio. My room faced the pool and spa, a nice area. The facility's exterior and parking lot don't seem to have been upgraded like the interiors so it doesn't show a top first impression. In-room amenities include a decent-sized flat-screen TV, refrigerator, microwave, coffee maker, ironing board with iron, and hair dryer. A definite plus is that the desk lamp and both nightstand lamps have two electrical outlets plus a USB charging port (although my charger plugged into an AC outlet worked better). The one thing missing -- which seems to be a trend in motels these days -- was a bedside clock. The hot breakfast included was what lured me to this facility. The breakfast lived up to its promotion: scrambled eggs (properly cooked and fluffy), sausage, roasted potatoes, oatmeal, yogurt, cold cereal, pastries, fruit, coffee, juice. That saved me $10 a day over going to the Denny's next door. The one downside, which another reviewer noted, is the homeless people camped under the nearby freeway underpass. Sacramento has a serious homeless problem, so it didn't seem worse near the SureStay than elsewhere in town that I've stayed. The motel is fenced and has locked access from dusk to dawn (motel guests have an access code for the gate). The location is convenient to downtown, the airport and the Sacramento freeway system. All in all, it's a great value and I will stay here again.

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Forrest, Thank you for taking the time to review our hotel on TripAdvisor. We are pleased that your enjoyed you stay with us! We are currently under new management, and now a SureStay Plus Hotel by Best Western. We have also recently underwent a complete renovation of our guest rooms and upgraded many other features at the hotel. Glad you enjoyed the full hot breakfast, and found the rooms spacious clean. Thank you again for your review and look forward to seeing you next time! James Fitzgerald General Manager SureStay Plus Hotel by Best Western [email protected]

"The room needs to be renovated"

2
User 12/11/2017

The location is good, and service staff is pretty ok as well. However, this motel is no longer in a good enough condition, the room should be renovated, and the bed exchanged! I will not recommend a stay here.

"Bad neighborhood"

1
cdpv, Miami, Florida 29/08/2017

Room was clean but there are lots of homeless people around in the neighborhood. Hotel has gates but doesn't close them... anyone can get in. Saw cars get in, park for little while and then left. The hotel phone would ring suddenly at weird times at night. Needless to say, didn't enjoy my stay. Would not recommend.

"Not worth the stay"

1
User 27/08/2017

Had reservations for a King Deluxe room and was told that the King Deluxe was no longer available. Was given a Double Queen Deluxe room. The TV did not work for the whole time for my stay. My feet turned black after walking on the floor. I had to wear my flip flops around the room to keep my feet cleaned. I told the person at the time of checkout about the issues and gave me no response. Location the Hub Hotel, Sacramento CA at the Bercut Location.

"Deluxe rooms are great, but don't walk the neighborhood"

4
Rosanne d, San Francisco, California 08/08/2017

I'm going to go out on a limb and say I liked this hotel. Maybe it's because I'd spent the day bicycle touring, and - being covered in crud - really needed a hot shower followed by a dip in the swimming pool. Or heck, really appreciated a ground-floor room where I could wheel in my bike and not feel like I needed to squeeze past it at every turn. At any rate, I read the reviews and knew what I was in for. And thankfully, The Hub delivered. Things worth knowing: - I prepaid for the reservation on Priceline. $65 for a Saturday night in summer is an unbeatable price, especially as I had just booked the evening before. When we arrived at the hotel, they were turning away callers because the hotel was by then totally full. So it sounds like paying ahead of time is the way to go. - The deluxe rooms are modern, clean and very roomy. The air-conditioner did its job and kept the place cool during an 85 degree evening - The neighborhood around the hotel is not worth your while. If you don't have a car or Lyft/Uber account, stay in town. Old Town and Midtown are good choices if you'd prefer to stick to walking, albeit with more expensive hotels. That said, a Lyft ride from the hotel to downtown cost us $5, so in all we saved money Overall, the front desk staff seemed a little on edge, but they did their job. And gosh, that swimming pool felt great after a long day in the saddle.

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Rosanne, Thank you for your feedback. Glad to hear you enjoyed your stay, and took advantage of the swimming pool here at the property. We are currently under new management and have just completed are room renovations. We are now a SureStay Plus Hotel by Best Western and offer a lot more amenities. As you mentioned we are very close to downtown, Old Sacramento and right off the HWY 5. We also now include a full hot breakfast. Again thanks for the review and look forward to seeing you next time! James Fitzgerald General Manager [email protected]

"Don't attend "

1
User 29/07/2017

This hotel didn't have my room ready at check in, the lady at the front was very rude & when I asked to get a refund for the lack of respect there was a huge conflict. I was also told I would get a call when room was ready and did not. But at the end I was not charged at all but I HIGHLY do not recommend this HOTEL. The Hub.

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