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The Jephson Hotel, BW Signature Collection, Leamington Spa

16-20 New Warwick Road, CV32 5JQ, Leamington Spa, Great Britain - Siehe auf einer Karte
The Jephson Hotel, BW Signature Collection - Aussenansicht Das The Jephson Hotel, BW Signature Collection ist ideal in Leamington Spa Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Jephson Hotel, by BW Signature Collection, entstanden in den 1920er Jahren aus drei viktorianischen Villen aus dem 19. Jahrhundert, hat sich Anmut und Charakter der viktorianischen Epoche bewahrt. Vom Hotel sind es nur fünf Minuten bis in die Innenstadt von Leamington, und auch Warwick Castle und Shakespeares Stratford-upon-Avon sind nur eine kurze Autofahrt entfernt. Nach Eigentümerwechsel im März 2019 und anschließender umfassender Renovierung erstrahlt das Jephson Hotel, by BW Signature Collection heute wieder im alten Glanz. Die Executive-Zimmer wurden behutsam renoviert und bieten die moderne Ausstattung und den Komfort, den Geschäfts- und Urlaubsreisende heute erwarten. Drei Tagungs- und Veranstaltungsräume für verschiedene Events sind ebenfalls vorhanden. Das Hotel liegt nur 15 Gehminuten vom Bahnhof Leamington entfernt, mit Direktanbindung an London und Birmingham. Weitere Vorzüge sind eine Bar und ein Restaurant, wo einfache, geradlinige Speisen serviert werden. Gäste des Jephson Hotel, by BW Signature Collection profitieren von zwei hoteleigenen Parkplätzen – einem an der Vorderseite mit Ausfahrt zur Warwick New Road, und einem an der Rückseite mit Ausfahrt zu Warwick Place. Zwei Stellplätze sind für Gäste mit Behinderungen reserviert. Gäste, die im Hotel übernachten oder an Veranstaltungen teilnehmen, können den Parkplatz kostenlos nutzen.

BW Signature Collection

The Jephson Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Restaurant
    Restaurant
  • Lounge / Bar
    Lounge / Bar
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
mehr sehen weniger sehen

Bewertung unserer Kunden

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Gebildet aus de 110 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
21
Sehr gut
17
Befriedigend
18
Mangelhaft
15
Ungenügend
39
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
0
Familie Familie
11
Geschäfts-<br>reisende Geschäfts-
reisende
23
Paare Paare
24
Reisen mit Freunden Reisen mit Freunden
12
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Not very good"

2
mrh96, Sidcup, United Kingdom 19/05/2022

We stayed here for 4 nights in may 2022. We will not be going back. We had problems from the beginning. No coat hangers No hair dryer Dirty bin and bathroom drawer. Bedding didn't fit Etc etc Too many problems to list really. The best thing about this hotel was Juliet.

"Birthday weekend."

5
User 15/05/2022

Travelled from Kent to visit this area. We where not disappointed. The staff are very friendly and helpful. The rooms are just right. Clean, comfortable bed, clean towels daily. Tea coffee in the rooms. Breakfast was lovely and fresh. Plenty of parking and close to all amenities. Thank you for a lovely few nights stay. We will be back

"Peaceful location but near to the centre. Staff amazing."

5
flyingpig2017, Birmingham, United Kingdom 14/05/2022

If you want to be within walking distance of the centre but be within a 5/10 minute walk this is the place for you. Extremely clean, lovely helpful staff. We were given a coffee on arrival as we were early and our room was not quite ready. If you want a car space we would recommend you check in early especially at weekends as the car park is not massive. Having said that there are paying car parks not far away and this would not be a problem for us in thefuture!

"Great location, clean and comfortable rooms"

4
SophiePTravel, York, United Kingdom 09/05/2022

Great location in walking distance from the centre of Leamington Spa. My husband and I stayed for a friend's birthday. We were able to walk into the town centre within 5 minutes. The bedroom was clean, comfortable and spacious. Comfortable beds. Breakfast had a hot buffet, pastries, toast and cereal on offer. We particularly liked that during the weekend breakfast was offered between 8am-11am which meant we could have a well deserved lie-in.

"Brilliant Staff and Excellent GM"

5
User 02/05/2022

The lady on Reception( ELena ) was very Proffesional and polite when i checked in so the first impression was great Elena is great asset for the reception team. Food was good but could do better. Rooms are of decent size. General Manager of the hotel was great he was helping every where. Overall i would recommend the hotel the staff are very pleasant and great service.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear John N Thank you so much for your review, we are pleased that you enjoyed your stay with us and we look forwards to being able to welcome you back in the near future.

"Short break"

4
User 28/04/2022

The hotel restaurant has a good choice of evening meals which were enjoyable. The hotel is currently being refurbished and our bathroom had newly fitted shower with fresh towels being provided daily. The beds are very comfortable.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Lukenid48, Thank you for your review, I will pass your feedback onto the kitchen team. we are pleased that you enjoyed your stay with us and hope to be able to welcome you back in the near future.

"Great location and great staff"

5
Tottontigger, Southampton 27/04/2022

We had a nice 3 night break in this hotel. The staff were just great and we were very comfortable. It was nice to leave the car in the car park and to use the bus - there is a nearby stop for both the centre of Leamington and Warwick. At the time of our visit, refurbishment was ongoing and it will be nice to return when the improvements have been made.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Tottontigger, Thank you for your review, we are pleased that you enjoyed your stay with us and were able to enjoy all their is to do in the midlands during your stay. We look forwards to welcoming you back on your next stay with us.

"Slept like a baby"

5
Trip50940140088, Mijas, Spain 26/04/2022

Arrived at hotel and received a very warm welcome. Hotel room was lovely so clean and the bed was amazing slept soundly all night. Bathroom spotless and looked as though it was brand new. Breakfast was lovely and plentiful as well as pleasant atmosphere would definitely book here again Well done !

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Trip, Thank you for your kind review we are pleased that you slept well during your stay with us and hope to be able to welcome you back soon.

"Time away"

5
Pampateman, Milton Keynes, United Kingdom 24/04/2022

Had a lovely one night stay with husband in beautiful hotel. Beautiful decor and a great comfortable room. Wonderful cooked breakfast. Very close to the town and several landscaped gardens to wander around. Will definitely be staying again.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Pampateman, Thank you for your kind review, we are pleased that you enjoyed your stay with us and look forwards to being able to welcome you back to the hotel again in the near future.

"Perfect hotel experience"

5
pianoyvette, Morecambe, United Kingdom 10/04/2022

From the minute we arrived we were greeted with friendly and helpful staff. The hotel is easy to find, with ample free parking. Ideally located for access into town (only 10 mins walk away). At the time of our stay the hotel was undergoing refurbishment, which meant that some of the carpets were lined with plastic. However, this didn‘t detract from our overall satisfaction of the hotel or its ambience. Our room was newly refurbished; lovely decor, bathroom was spotless, very spacious room. No complaints at all. Would stay here again in a heartbeat. Breakfast was included in our booking, at a very reasonable rate. Highly recommended. I don't understand why it only has 2.5 rating…..

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Pianoyvette, Thank you for your kind review we are pleased that you enjoyed your stay with us and look forwards to being able to welcome you back in the near future.

"Ok"

2
MrsLeigh21, Portishead, United Kingdom 03/04/2022

Pros Parking on site Welcoming receptionist Cons Room way too hot and you cannot turn off the radiator Dodgy tiles in bathroom Pathetic shower Our stay was ok, bed comfy BUT not being able to turn the heating down/off made the room stifling. The restaurant had a very dull menu and the soulless. We went out for dinner to a nearby pub which was great and we would recommend going out of the hotel. Got back after our dinner to have a drink - no one serving and no life at all. The reception has been done up very nicely but everything else falls short. We made our comments on check out to the receptionist- she just said oh we always have issues with radiators and all our tiles are wobbly…not a great response. Totally not worth the money but I guess we were paying to be in Leamington Spa rather than a good hotel. We definitely would not book again as I am sure there are much better hotels in the area.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Emmben, Thank you for taking the time to leave a review following your recent stay at the hotel, I was disappointed to read that the stay was not up to our normally high standards and for this I am truly sorry. I am reviewing your feedback with the team and have already instructed the maintenance team to look at the radiator and the Head Chef to review the menu, we hope you are willing to reconsider and give us a second chance to show that what you experienced was a one off occurrence.

"Excellent visit"

5
Michael S, Exeter, United Kingdom 03/04/2022

Took a coach party to stay here for four nights. Received a good welcome on arrival, the rooms were clean and comfortable, had a good choice of food, the manager and staff were friendly and very helpful. Car / coach parking on site. Customer service excellent.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Michael, It was a pleasure to look after you and your group during your recent stay at the hotel and we hope to be able to welcome you back to the hotel in the near future.

"Not worth the money"

1
kerrybrown117, Northamptonshire, United Kingdom 02/04/2022

Hotel looked Nice on website. Reception is the only nice thing about this hotel. (Tip : No lift with suitcases ). I booked a twin room. It's more like a storage cupboard. No room at all. It feltt like a prission cell, but smaller. You will Have to sit on the small single bed to relax as no room for a small chair. And smelt of urine really bad.not a nice place to relax. Or even to get ready to explore Lemington spar. We Complained to the staff and the manager lied and said its a superior room. And he left the room. So Complaind to Reception. They did Give us a second room that was dirty and dark. The window opened to a drain Pipe and brick wall. Pile of Cigarette butts on window ledge. ( I have photos as proof) dirty dark and dingey. Worst rooms ive ever seen in a hotel. The staff didn't care. One member of staff even said she wouldn't stay there. "It's a dump". No Internet or signal in the room . ( included in the price, piontless if it doesn't work) No cold water in Bath room. Came out luke warm. They Said its high street location.its more like a 25 minutes to walk to town centre. Its that uncomfortable We didn't and couldn't stay here. We left to go to a nicer hotel in Kenilworth.( not the location we wanted but had no choice. No help from staff at all. Just excuses that they were renovating some of the rooms . I was told to call best Western to complain.which I have done. They passed it back to the manager and still waiting on a response. ( i was advised it would be 7 days ) well that's more lies. I should hope for a refund or contribution to the second hotel we had to book in to at last minute or a bestwestern voucher won't get my hopes up. Customer service is shocking.

"Food excellent choice and quality . Staff friendly accommodating and the manager fabulous. Beds comfy rooms clean .p gre"

5
Missie220173, Tavistock, United Kingdom 01/04/2022

Clean comfy beds , manager friendly staff lovely quiet street walking distance to town food excellent would recommend staying here I stayed a week and loved it . Rooms airy . The hotel deserves more the 2 stars …it should be 5 . Love Lemington.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Missie, Thank you for taking the time to feedback on your recent stay at the hotel, we are pleased that you enjoyed your stay with us and hope to be able to welcome you back in the near future.

"Needs a lot of work to bring up to the best western standard."

1
User 28/03/2022

Single glazed windows that are cracked and broken looking into other hotel bedrooms and grubby flat roofs. Shower awful. Its connected to the tap. Bath fills up so clearly blocked somewhere. Breakfast undercooked and set up the wrong way round. Cery pokey. Everyone in each others way. Staff to busy chatting to each other.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Sturitchie, Thank you for taking the time to feedback to us on your recent stay at the hotel, we are sorry that the stay was not up to our normally high standards, we are in the process of upgrading our rooms and I'm sorry that your room had not been done before you stay. we hope you are willing to give us a second chance in the near future and show you the continuing improvements we are making.

"Good accommodation with great staff"

5
514suneelg, Edinburgh, United Kingdom 16/03/2022

We stayed for 4 nights in March while attending the Planet Rock Winters End music festival. We knew it's a 3 star hotel when we booked and it's a very good 3 start hotel with a good sized room, comfy bed, tasty breakfast and plenty parking. It was a 15 minute walk to the centre of town. The staff were all very friendly and helpful throughout our stay. We'd happily stay there again.

"Stay away."

1
kerrybrown117, Northamptonshire, United Kingdom 11/03/2022

Nice on website. Reception is the only nice thing about this hotel. No lift with suitcases. Given a twin room. It's more like a storage cupboard. No room at all.It feltt like a prission. And smelt of urine .Complained and the manager lied and said its a superior room. And left. Complaind to Reception. Gave us a room that was dirty and dark. The window opened to a drain Pipe and brick wall. Cigarette butts, dirty dark and dingey. Nasty rooms. The staff didn't care. One even said she wouldn't stay there. It's a dump. No Internet or signal in the room . No cold water. Said high street location. 25 minutes to walk. We didn't stay. We left to go to a nice hotel. No help from staff. I am told to call best Western to complain.I will be emailing. I should hope for a refund or contribution to the second hotel. We will see.

"Average"

3
Earl_1978, Northallerton, England 07/03/2022

It's ok at best - the reception area looks newly re-decorated but once you get beyond that it is quite rundown. Staff were friendly. Problems in our room (4). Checked in to find the radiator leaking - it was fixed with electrical tape! Light in the bathroom didn't work and wasn't repaired during our stay. Also barely any water came out of the hot water tap - not repaired. The room wasn't especially clean and needed some painting. Single glazed windows let in a lot of noise from the busy road outside. I think the carpet was from the 70s and the rest of the room was modernish - bit mismatched.

"Tiny rooms"

2
SL24051995, Gloucestershire 27/02/2022

Disappointed with the stay, Booked a premium room and it was absolutely tiny. Moved to another room which was bigger and more comfortable. Floor had a huge dip in by the window. In the morning unable to shower as the water pressure went and just dribbled out. Breakfast took ages to come out even though there was only about 5 people in the breakfast room. Disappointing stay.

"Worst hotel we've attempted to stay at."

1
User 24/02/2022

We had this as a bit a gift gift and booked it as was exploring the area. Two nights booked in their standard room. Travelled through one of the worst storms to get there. Check in was ok as far as these sort of hotels go. Given key to room 1. On opening the door to the room hit by smell of sewage. On entering the box size room smell got stronger the closer to the en-suite. Worse inside there. Didn't look at rest of the tiny room as was not going to be staying there. Back to reception downstairs ( no lift found and partner has MS so made it awkward) you old staff about smell ok room. Given key to room 2 and back up the stairs we go. Opened this one and no smell noticed so good so far, but struggled to get in the room as so small. End of the bed you have about 12 inches then it's the desk. En-suite tony and mouldy and so dated. Sink was cracked and not recent either. Toilet didn't flush properly. Would of looked around a bit more to see if could stand two nights of it but the fire alarm went off so back down the stairs we go again and stand outside in the storm with other guests. Finally told can go back in but decided can not cope with this place. This was meant to be a get away and we both love to explore but this wasn't a good base for us to do that. Checked out and told we could have another night on them in the next couple of months if we wanted. So our two night stay was under a hour. Found a beautiful hotel not too far away. Wroxall abbey hotel. Worth every penny. One of best uk hotels we've stayed at. West western you need to refurb your rooms and get your act together.

"Should be closed down"

1
User 20/02/2022

Shambolic hotel. Room was a box, stains from previous occupants still on bed sheet, no food as restaurant shut an absolute joke it's a normal requirement of a hotel. Then no hot water or heating should not be allowed to stay open. And during the night doors banging drunk people partying in a room strong smell of weed aswell. Just stay well away

"Awful, shocking, not fit to be open"

1
patricknH7183CT, Manchester, United Kingdom 13/02/2022

Dreadful hotel, doors banging all night, youths running in corridors and all sorts of people coming in and out of a fire exit door going into a room opposite sounded like a right party going on. Went to ask them to keep it down and was confronted by someone smoking a cannabis joint at the door and told to clear off or else. Rang the night reception no answer at all let it ring for 20 minutes. I don't think there were any staff in the building at all if so they must be a sleep. Mentioned the problem on the way out and was told we have had a few issues that's it. I have reported the hotel to best Western and the local authority. Not fit to be open.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear patricknH7183CT, Thank you for the review. In order to investigate the matter, I would like to discuss directly with you as H&S of our guests and staff members is top priority. Unfortunately, we are not able to find you in our system under patricknH7183CT. Please contact me on gm@jephsonhotel.co.uk or call on 01926699229. I look forward to hearing from you soon.

"Excellent short stay"

5
User 11/02/2022

Had an excellent short stay at the hotel. Very clean hotel and the staff were very helpful and friendly. The location was great as it was only a short 10- 15 minute walk into the town. Already booked for another stay.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear TonyDale70, Thank you very much for a wonderful review. Your review has been shared with the team. We look forward to welcoming you soon. Regards

"Awful night"

1
Denise O, Windsor, United Kingdom 27/01/2022

The room we stayed in was very pokey and grubby. We have stayed in hotels all over the country and never had one so small. the sound of water constantly running throughout the night. Doors were banging and woke us up at 2..am. Cannot understand why when the hotel was not full you would put anyone in that room. The staff were friendly especially the barmaid. a definite nono.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear Denise O, Thank you for the review and I am glad to read your positive comment on staff and our barmaid. I am sorry to learn that your room was small and you were disturbed by the noise of the doors. We always try our best as a team to make sure our guests are comfortable. We are hopeful of your return in near future and confident that you will have a great stay. Regards

"Better than expected"

5
User 24/01/2022

After seeing other reviews I wasn't really excited to stay here but I was pleasantly surprised. Staff was polite and very helpful, they couldn't have done enough for you. My room was cosy and the bed was very comfortable, however it was a little chilly. Receptionist was very helpful and brought me a spare heater. I have booked a superior room. I really enjoyed the dinner, it was tasty and priced reasonably. Breakfast was ok, simple full english and some continental options. Overall I would recommend if you're in the area.

"Avoid!"

1
Departure59991073440, Glasgow, United Kingdom 24/01/2022

This place is undesirable! Dated, creaking floors, constant sound of water running through the pipes and the food - avoid at all costs!! For a BW hotel this is the worst by far! Toilets are filthy and shower didn't work in my room. I order “The Pie of the Day” and I was unable to cut through this. I broke it apart with my knife and it was charcoaled inside! Glass of coke was flat and tasted like water.

Jephson Hotel, Guest Services / Front Office at The Jephson, responded to this review
Dear Departure59991073440, Thank you for your review. It is however with great disappointment to hear that there were elements of your stay that you are unhappy about. We are very sorry you are not happy with your room, please see our friendly reception staff as we are always happy to help and offer another room when available. Guest satisfaction is very important to us. We apologise that the food fell short of your expectations. Our staff generally does a great job when it comes to preparing meals, so it is strange that this happened. I will personally look into the situation. Thank you for your comments as they will help us make our service better in the future. We care about our customers and would like a chance to rectify the issues, we sincerely hope we can still make your stay better. Kind regards, Maggie, The Jephson Hotel.

"Could do better"

3
Shiela1956, Dartford, United Kingdom 23/01/2022

Reception was lovely and the bar but our room was very shabby and didn't have a shower because it was full of mould and it felt quite dirty and the bed was the worst bed I have ever slept on. Definitely needs a good clean and Tudy up

"Poor quality wouldn't bother"

1
User 16/01/2022

Easy quick check-in. Very poor after flithy room carpet all stained and dirty towels on shower room floor from previous occupant. Drinks very over priced also lager tastes very bad something wrong with it also tried to serve it in a dirty glass all stained disgusting. Bad night's sleep meant to be a double bed not two singles shoved together with a big divide in the middle. Breakfast was very poor and cheap quality did complain waitress shrugged her shoulders and walked off. Pastries were stale and chewy and cooked breakfast was poor but it matches the service we received in the breakfast. I would not stay again ever. Poor hotel and staff for the money

"Excellent"

4
peterdC2716OF, Wrexham, United Kingdom 15/01/2022

Excellent value for money, within easy walking distance of the town centre We checked in on line before arriving so our keys were ready at the Reception desk. The staff member at the desk was friendly and pleasant. The room was clean although maybe the carpet could be replaced, it looked a little tired! We had a drink in the bar later in the evening, no problems with staffing. The breakfast was excellent with a good choice of hot food or cold if you wished. All in all highly recommended.

"NEVER AGAIN"

1
sarashp2021, London, United Kingdom 31/12/2021

Good safe check-in but downhill from there, room was dirty and musty with water stains on the wall and ceiling. The bar looked nice but waited ages for someone to serve me and in the end give up waiting. Finally found a member of staff in the restaurant stood there on her mobile phone did not even acknowledge me just carried on texting on her phone. Menu looked poor as well thank god for uber eats. Noisy night thanks to room across the landing also strong smell of cannibis rang reception no one answers the phone for 20 minutes then when they do they say we will check but the party seemed to go on till 4 in the morning. And to round things off no hot water in the morning, mentioned it to reception was told yes we know. Went for breakfast all pre heated and dried up, no bacon or sausage, or eggs the two waitresses both on there phones not bothered at all. When I ask 'oh yeah it will be out in minutes : and look back at there phones no apology or nothing. The place is a disgrace your staff are unprofessional and rude. I have told my company not to ever use your hotel again.

"Think again"

1
User 28/12/2021

Step access from both car parks and no assistance with luggage. No lift. Creaky floorboards and steps so sleep disturbances were a problem. The TV remote was a "universal" one so the programme guide was not accessible - channel surfing. The shower was a very tight fit and I'm not a "large person".

"AWFUL EXPERIENCE"

2
Jean H, Goostrey, United Kingdom 01/12/2021

We were "deposited at this hotel by GB Tours. The itinerary had stated the Holiday Inn at Leamington. Spa. The entrance and reception looked lovely though we had to carry our luggage down some steps. As it was a birthday celebration we had requested adjacent rooms. As there is no lift we carried our cases up several flights of stairs only to find two of us were on a different floor up another 2 flights of stairs. The room was cols and the thermostat was was resting on the radiator! After complaining they made up a sofa bed in the adjacent room to our friends. The bathroom was nicely refurbished but the toilet seat did not fit the toilet bowl. Both dinner that night and breakfast the next morning was self service and the food was disgusting and tepid. It is not suitable for anyone who has any walking difficulties as there is no lift and there is no wheelchair access. If you want a nice hotel, even if only an overnight stay, find another hotel

"Overnight stay in order to meet some old friends for dinner in town"

2
686elainec, Hitchin, United Kingdom 26/11/2021

Hotel is very close to Leamington town centre and all its amenities, this being the reason for choosing as well as having convenient on site parking. Our room was adequate albeit very dark as blinds could not be drawn back due to in effective mechanism. There was also not hot water for shower bathing or washing. Some bulbs did not work on all lights. Overall a very disappointing stay and will definitely not stay again.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear 686elainec, Thank you for the review and I am sorry to read the issues with blinds, lighting and hot water. I would be highly grateful if you could share more details of the room on gm@jephsonhotel.co.uk so we can fix those issues in order to improve our survives. Thank you.

"Overnight stay in standard double room"

3
matthewpenniall, Ashford, United Kingdom 27/10/2021

Lovely reception. Helpful and polite staff. Tiny room (#21) but adequately furnished (possible overly so) Bathroom; tiny (rounded) corner-shower cubicle. Breakfast very nice with plenty of hot or cold food (buffet). Good parking. Never tried the wi-fi.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear matthewpenniall, Thank you for the review. I am glad to read your comments regarding staff and breakfast. I understand your points about the rooms. We look forward to welcoming you in future.

"Breakfast let the stay down."

4
Claire B, Nuneaton, United Kingdom 25/10/2021

The hotel itself is absolutely beautiful. The lobby is stunning and the rooms are well decorated. The bathrooms are beautiful. Breakfast was a real let down though. Items not replenished including the bread and bacon.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear Claire B, Thank you for the review. I am sorry to read about breakfast, I have discussed the points with the relevant team and I am pleased to read that you liked lobby and bathroom. We hope so see you in near future.

"Good hotel"

4
User 24/10/2021

Good welcome at reception room OK. Problem no hot water this was sorted by barman/shift manager moved to another room straight away. Good choice of beers and wines served by the shft manager /barman good local knowledge and got a taxi sorted for us as well. Breakfast was OK lukewarm at best. Would stay again

"Terrible, avoid"

1
T8751KXmartinf, Manchester, United Kingdom 20/10/2021

Posh reception area unfortunately downhill straight away strange smell almost musty/poor hygiene in that area. Room was awful window backed onto a dark alley way at the back of the kitchen it so smelt awful. In the corridor outside it smelt of cannabis strongly with people coming in and out of the fire exit door. No restaurant in the evening but on website says is available. Went into the bar and the girl on the bar seemed incapable of pouring a pint it resembled a glass of froth or no head on the pint at all. Asked to speak to the manager and was informed by the girl on reception that he doesn't work weekends any issues will be passed on to him on Monday. Hilarious if the manager can't be bothered at weekends says it all. Avoid at all costs a tent in a field would be better

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear T8751KXmartinf, Thank you for the review and I am sorry for experience during your stay. Please feel free to contact me on gm@jephsonhotel.co.uk or 01926699229 if you wish to discuss further. I look forward to speaking to you soon.

"Uninhabitable"

1
198nobody, Cheshire, United Kingdom 03/10/2021

The smell in and outside of the room was unpleasant. The single room was dark and dingy and the radiator did not work. There was damp on the walls in the room and mould on the ceiling and floor in the bathroom. There was no mirror in the bathroom either and neither the towels nor milk/ coffee were replenished during my stay. The staff were pleasant and the hotel is handily located for a short walk into Leamington Spa.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear 198nobody, Thank you for taking time to leave the review. I am pleased to read your kind words for the team. I am sorry read that you had several issues with the room. As we are positioned in a low lying area, damp can very quickly affect the building however our maintenance team works continuously to deal with the issue. I apologise for the room now getting replenished, I have discussed this with the team so we do not have these issues moving forward. Please feel free to contact me directly on gm@jephsonhotel.co.uk when you are planning your next stay. I look forward to welcoming you in near future.

"Great service from friendly staff"

4
User 20/09/2021

Great place to stay and near to many historic places and things to do and see. Fabulous breakfast at a leisurely pace and excellent service by friendly staff. Access to to property is either down stairs from the rear car park and reception, or up a flight from the front there is no lift to upper floors and restaurant. People with mobility issues are catered for with provision of a ramp from the rear car park, to reception and lower ground floor bedrooms, I suggest contacting the hotel to check if access needs can be met.

"Visiting Glamping Show in Leamington Spa"

4
pantscyth1959, Llandysul, United Kingdom 20/09/2021

Great location walking distance to L Spa, shops and lots of great places to eat . Hotel was spotlessly clean and the staff very friendly. Having car parking was a bonus . Would go there again . Visiting Warwick and Stoneleigh showground was easy from the hotel

"Good hotel, good location"

4
captainpalatick, Bedlington, United Kingdom 14/09/2021

Easy to get to and loads of parking spaces, so I was immediately pleased. Check in was a bit of a pain, as my phone doesn't get on with QR codes, but after quickly checking in the old fashioned way I was soon in my room, which was clean, tidy and spacious. The bed wasn't the best admittedly, but the bathroom was fine with a decent shower. Oh, and other hotels please take note, you can do proper scrambled eggs in the same time it takes to do those disgusting microwave ones that too many of you send out to customers. Definitely recommended.

"Don't bother"

1
User 28/08/2021

Needs more investment and major tlc. Rooms very basic, small and lacking in everything. Had a bad nights sleep, felt every spring and had major roll together, bedding smelt chemically? Looks like things have been tarted up very badly by people not in the trades. Breakfast a farce, waited ages for hot food, came sporadically and was very poor quality. Shame, could be a very profitable boutique hotel in the right hands.

"Terrible place more like a hostel than a hotel"

1
Paula W, Skelmersdale, United Kingdom 27/08/2021

The staff were lovely and over worked because of poor staffing. I had to email prior to going and ask for an iron! The room was very small poorly laid out and the furniture was tatty and didn't match. The window faced a wall so the room was dark. We tried to get a different room as this one wasn't good for me as it smelt dusty, no lamp on my side of the bed, the carpet was stained, no grip rails in the bathroom, the sink looked like it was falling apart and was dirty, the taps dripped all night and had black dirt around one of them, shower was awful and the rail holding it was old with parts missing, the heated towel rail didn't work and was rusty. No cleaning was done in the three days we were there. Even the cups weren't changed. No fridge, no fire extinguisher, faulty smoke alarm flashing all night and the first night one of the lights in the ceiling was on low. No information regarding fires and where to go. The bar was closed the first night, Sunday, and the restaurant closed for the two nights we stayed there! Breakfast was basic and the yogurt was kept in a glass bowl open not in containers. The English breakfast was ok though and the staff were friendly and helpful. However, we asked to move when we arrived but was told they would check with a manager but we felt bad as everyone was complaining and the receptionist said she was new to the job. So we said we'd stay in the room but looked elsewhere but everywhere was full. We asked for the smoke alarm, light and dripping tap to be fixed but only the light seemed to be sorted out. I wrote an email to complain but my reply was ‘sorry your stay wasn't perfect!' No offer of recompense for the lack of services and giving a wrong impression as to the standard of this dump. The so called refurb that they claim has been done only seems to apply to the foyer the bedrooms are very poor decorated, plaster is falling off the walls, carpets are old. The bathrooms have dirty grout, old grubby shower curtains, old taps, chipped baths. This has got to be the worst hotel we've ever stayed in. You'd get better accommodation in a Premier inn or Travel lodge for half the price. It's a great shame as the staff are very amicable. The manager did say he's taken onboard my suggestions though but really?

"Just not good enough"

1
SteveBucks_England, Beaconsfield, United Kingdom 20/08/2021

I asked for a room which would be suitable for my disabled husband. The room was tiny but clean - down long corridors and included 5 steps. How he would have got up those if he was in a wheelchair, I dont know. The bed was pushed up in a corner, which meant I had to either climb over my husband or shuffle off the end of the bed. The bathroom door didnt close properly. The decorating was shoddy and the TV continually broke up. The staff are pleasant but surely the management must have realised this room was hardly suitable (I overheard the receptionist asking the manager if "one of the ground floor rooms would be ok". The cooked breakfast was plentiful but only the cheapest ingredients had been used (but at £5 what can you expect). We didnt report any of this as to be honest we were tired after a long journey and the thought of changing rooms and just the hassle was too much. We wont be returning.

"Lovely hotel"

5
helenwD4782SA, West Midlands, United Kingdom 19/08/2021

Lovely hotel with great staff. The staff were all very friendly and helpful making us feel welcome. They are very versitile in the roles nothing was too much for them. The hotel was very clean and tidy. There is a 10 to 15 min walk to the town but it was flat. Also there is a walkway along the fiver.

"Traditional Oasis"

4
John W, Stafford, United Kingdom 19/08/2021

We spent four days at this delightful hotel, in the company of a young staff who made it their purpose to make our stay a good one. Service was good, as was the food. Set at short walk from the town centre made it a good point to visit the parks and gardens. The station was a 20 minute walk, and Warwick was only 4 minutes up the line with Banbury 17 minutes the other way, so we got around.

"A lovely stay!"

3
alyssat694, Bradford, United Kingdom 19/08/2021

I was a little concerned after reading some of the reviews but I was pleasantly surprised! The foyer is welcoming but does imply the hotel is slightly more fancy than it is. It seems some areas have had a refurb. I stayed in room 18 which was lovely and spacious, also out the way of other rooms (only one room below and none on any sides) so felt very quiet. Good amenities and comfortable big bed. Rooms are dated but it was clean and had everything you need for a few nights. Bathroom however does need some attention. Very dated, shaver socket only works when the light (and fan) is on so couldn't charge my toothbrush over night without the noise. Cracked tiled and a build up of scale on the shower. However nice toiletries provided. Use the rear car park if possible as the front is a nightmare. Good location and plenty of parking though.

"cat swing room"

2
User 15/08/2021

The hotel has an ideal location, but the room was supposed to be an executive double. A double bed pushed against a wall/radiator, resultingh in climbing over my wife or down the bed, everytime I turn over I kicked the wall or kneed the radiator. No milk for drinks, menu was very limiting. I'm recovering from a stroke, and this was not a relaxing stay Shower cubicle was also very small

"Could be better"

3
fitchlea, Stansted Mountfitchet, United Kingdom 09/08/2021

Had a two night stay , hotel is nicely located with just a short walk into town. Reception and bar area are nice and rooms are clean but basic with no towels changed on our two night stay. Breakfast was nice but the same every day. But the fish & chips served in the evening were possibly the worst I have ever seen served . Fortunately the staff were very apologetic and gave us a full refund but unfortunately that tarnished a very pleasant weekend.

"Very Quaint: extremely disappointed."

2
peterclark2021, Marston, United Kingdom 03/08/2021

Reception area, gave me a false expectation of what was to come... Room was, acceptable, Bathroom/shower, cracked tiles on the floor, shower cubicle, no tray for bathroom accessories, so i had to lean out to get the, fortunately the door wouldn't close anyway, so that WAS a bonusm tho you would need to be of a slim frame to use the shower,mif you take my drift. Finally the Loo handle was loose and the loo itself would be uncomfortable for a person of a large disposition

"Average"

3
johnwh511, Chesterfield, United Kingdom 26/07/2021

No room information or food information ,WiFi very weak had window open due to no Aircon could hear noise from other rooms sent a link to read room information which would not open not upto best western standards we have received before

Jephson Hotel, Guest Services / Front Office at The Jephson, responded to this review
Dear Johnwh511, Thank you for staying at The Jephson Hotel and leaving us the review. Thank you for sharing your comments as this will help us improve our service for all our guests. It is however with great disappointment to hear that there were elements of your stay that you were unhappy about. We care about our customers and would like a chance to rectify the issues. I hope that the experience will not dissuade you from staying with us in the future. Kind regards, Maggie, The Jephson Hotel

"Awful experience"

1
catherinemcgrath2021, Birmingham, United Kingdom 09/07/2021

Room 9 - Room small hot stuffy, as soon as you open the door the bed is right in front of you and you can't walk into the room. What space there is is taken up by furniture. No blinds on windows only draw curtains so you have to keep them closed as the room is overlooked by other windows. No temperature control on shower, water scalding hot and burnt my foot - not acknowledged by reception staff. . Breakfast on first morning was inedible, burnt scrambled eggs, mushrooms were tinned and had black bits on them (could well have been dropped on the floor) and was barely warm. Couldn't eat it! Second night I was moved into room 19, shower better as temperature control worked but still no blinds on window (room was road facing), again hot and stuffy and too much furniture, had to rearrange it to be able to mover around the room. TV remote didn't work and hair dryer plug was jammed down the back of the draw. Breakfast was an even worse experience than the first morning. Once again burn scrambled egg, and all other items on offer were lukewarm. Assuming only a cook is employed as no chef would serve up that type of food or wear a napkin on his head as a bandana/head covering with his relatively long hair free flowing. Never stay here again and have told colleagues of my experience and told them never to stay here

"Avoid"

1
User 09/07/2021

Not good value at all we all stayed in King rooms and were below average at best, I'd hate to think what a standard room was like. Small, no view, uncomfortable, dated, grubby. Breakfast was a joke, was cold, they lost our order and it was just awful anyway. No direction from management and people running around like headless chickens. We went in the bar of an evening and guest had bare feet up on the tables and it was disgusting, the staff never said a word. Plenty of better places to stay, never again

"Disaster hotel"

1
martinlV8912ZW, Manchester, United Kingdom 08/07/2021

Absolutely no idea at all breakfast was appalling tepid at best. Shower was very dangerous loose tiles around it and water spilled over the sides. Some staff trying there best others just not bothered at all. Having a night porter shouting to guests down a corridor in a drunken voice night does not fill you with confidence if you should need them in an emergency. Hire proper staff who care not ones who think it's OK to be drinking and shouting in the early hours. AVOID

"Awful Experience"

1
cmcgrath2, Birmingham, United Kingdom 08/07/2021

I was in room 9 the first night, tiny, stuffy and extremely hot. Only heavy curtains on the windows so had to keep them closed as there were other windows that overlooked my room so not having any privacy. Shower is a danger/hazard as it has no temperature control, it was scalding hot and burnt my foot. Had to wash my hair in the sink and stand and have a wash in the sink. Told reception but it wasn't acknowledged. Noise from doors slamming and showers in other rooms started at 05:40 so no chance of any decent sleep, Breakfast was another bad experience, I asked for scrambled egg, mushrooms and sausage. The scrambled egg was inedible, burnt didn't resemble scramble egg, the mushrooms are tinned and had black bits on them. Couldn't eat it! The second night I asked to be moved into another room, which was room 19, again small, stuffy and extremely hot. Only heavy curtains on the windows so had to keep them closed as with the light on, a number of moths were coming in plus, room 19 is road facing. The shower temperature was better but the water was so slow, plain glass in the window but thankfully not overlooked. Breakfast was again an awful experience, water spill on the floor and I slipped on it and had to tell a member of staff to clean it up. Burnt scrambled egg on offer again, I told the cook (no way is he a chef with a napkin on his head) he shouldn't be serving that because it's burnt and tastes of nothing, fell on deaf ears. I asked for a hash brown, beans (had to ask for more than literally a spoonful) and a slice of bacon. All of it was barely warm and bacon was just shown the pan/grill. Awful experience and will never stay here again and have told colleagues not to either!

"Stay spoiled by noise levels and drunken guests."

3
User 05/07/2021

Parking good. Location not too bad. We stayed in room 58. General noise levels too high. Flushing toilets, fans and creaking floor boards were an issue. Room too small and warm. Window would not stay open to let air in. Bed was uncomfortable and your head was lower than your feet due to the sloping floorBreakfast average. Warmers did not keep the food hot. Sausage was very poor quality. Staff pleasant and helpful except the night porter who was shouting Good Night to the drunken guests who tried to get in our room at 2am. Complaint lodged but the staff can't control the "Quality" of the guests. I will not be returning based on this experience.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear Andypinks, Thank you for the review. I am sorry for your overall experience. I will discuss and action all the points with in the team. Please contact me directly on gm@jephsonhotel.co.uk if you like to discuss further. I hope that you change your mind and stay with us again in future. Regards

"Staff amazing xxx"

5
User 21/06/2021

I liked the look of the Hotel as it looked like a boutique hotel and it didn't disappoint. Reception area lovely, we had room 2 quite small but comfortable, our room could do with some tlc, it was clean, but using the toilet you could give yourself concussion when standing as it was very close to the wall luckily, were both under 5.4" on using the shower my friend thought it was wet room as it came out of the shower all over the floor, but staff were great from start to finish, at breakfast the breakfast chef came over and asked was our breakfast ok as we both like our bacon well done, i have to say it was on of the best cooked breakfast i've had, poached eggs as well. Staff gave us directions, printed of maps and called us a taxi the next day they were all very delightful thank you x

"Poor hotel"

1
User 06/06/2021

Room was dirty on arrival . Wiped window sill with a wipe it was filthy . Considering coronvirues not acceptable . My colleague found a mascara on his floor on arrival rooms not being cleaned properly . No resturant open first night . 1 person behind bar . Then shut bar the second night . Breakfast awful no eggs apart from scrambled. Awful place would never return . Faulty towers springs to mind .

"Good hotel"

4
shellibabe6, Shrewsbury, United Kingdom 30/05/2021

We stayed here before visiting Warwick Castle which is a 10 min drive away. Hotel was well presented. A lovely lady, Maggie was on reception and also acted as bar tender. Our room was bigger than we expected, the bed was huge. Breakfast was a bit of a let down. Didn't offer a vegetarian option to a full English nor did they really cater for gluten free (apart from the bread). But overall we enjoyed our stay here

Reservations Jephson Hotel, Guest Services / Front Office at The Jephson, responded to this review
Dear Shellibabe6, Thank you very much for your review. It was a pleasure to have you as a guest. We are grateful for your comments as they will help us improve the breakfast service. We hope to see you again soon! Kind regards, Maggie, Reservations The Jephson Hotel

"Best nights sleep"

5
User 27/05/2021

The hotel was spotlessly clean beds are amazing comfortable and so big had the best nights sleep looking forward to going there again Staff were very helpful and friendly Bathroom consists of a large shower and was beautiful Near to town centre and only a 5 minute drive to Warwick

Reservations Jephson Hotel, Guest Services / Front Office at The Jephson, responded to this review
Dear Jemdaiz, Thanks for taking the time to share your feedback with us. I am glad we were able to meet your expectations! We hope to see you again in the future. Kind regards, Maggie Reservations The Jephson Hotel

"Old hotel in need of a major refurb"

1
Kaymichelle, London, United Kingdom 27/05/2021

We stayed here as a midway point to meet family and catch up. The hotel appears fairly clean and modern, upon closer inspection though, everything is very dated and worn in need of a full refurb or at least a good lick of paint and a deep clean. Upon waking one of our party discovered what appeared to be mouse or rat droppings on her bed sheets and the floor didn't appear to have been hoovered as there were dead spiders in the corner. When mentioning this to reception, no apology was actually given just a lot of excuses. Sorry goes a long way. Breakfast left much to be desired! The cooked breakfast consisted of one sausage, one hash brown, very over cooked bacon, flavourless scrambled egg, beans in a ‘GU pudding' pot not a ramekin and a minimal amount of mushrooms. Coffee also came out in paper cups. Overall I wouldn't recommend this hotel for the price we paid.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Thank you for your review. We investigated and dealt with the issue in the room and also spoke to the person over the phone before your review. I would like to clarify that there no rat droppings and it was a tiny piece of stone. The hotel is an old building, we continuously making improvements and I am sure you'll appropriate it. We have also refurbished 43 bedrooms recently. In terms of the quality of the breakfast I have noted your points and we will definitely look into it. You also mentioned about the paper cup which we understand. We used them for a short period of time as we didn't receive proper mugs in time as you can imagine the demand of catering equipment especially when entire hospitality sector opened almost at the same time. After my investigation I was surprised that nothing was mentioned about the breakfast neither on check out nor during breakfast. We would love to see you returning to stay with us again so you can see the deference.

"Lovely stay "

4
User 07/11/2020

Stayed at The Jephson for 2 nights for my birthday get away, the price is great for the hotel. Well decorated and furnished throughout, and very clean, although dated in some areas. I would say the front of the building needs an update. Staff were friendly, breakfast was great - and only £5 (although we weren't a actual asked what we wanted to eat, a English breakfast just arrive to our table). Would visit again.

"BRILLIANT HOTEL AND LOCATION!!"

5
User 18/10/2020

My boyfriend & I stayed at this hotel for 5 nights to celebrate our anniversary. We went during COVID & since the hotel weren't particularly busy they upgraded our room for free to an Executive Suite. The stay was very pleasant. The room was clean, tidy & modern. There was free coffee/tea facilities with a kettle & the ensuite has a good & powerful shower. There was also complimentary shampoo, shower gel & soap. The hotel was a 10 min walk into the town centre. There was plenty of high street shops and restaurants. Especially in Regent Court and the small shopping called Royal Priors. My boyfriend & I decided to extend our stay by a day since we were having a good time & they gave us a good deal to stay in the same room. Even though we had to switch room because they were having people in to fix the boiler, there isn't anything to complain about. They even let us borrow a extension cable to us our fire stick to watch Netflix. I really can't understand why there are so many bad reviews. I don't have anything bad to say about this hotel.

"Our weekend couldn't be more comfortable"

5
User 22/09/2020

We stayed in this hotel for a weekend in September. It's really well located, not far from Leamington town centre. I booked an executive room, looked like it was very recently renovated. Room was good in size and really clean. Unfortunately due to COVID housekeeping staff couldn't enter the room to clean it but on Saturday morning we called reception and they brought fresh towels and refreshments to us. The staff were very friendly and helpful, couldn't do enough for us. Very good COVID restrictions in place and plenty of hand sanitisers all around. Breakfast packed in a bag to go, I can't say a bad word about it, everything was fresh and tasty. I'd recommend Jephson to anyone, lovely place to stay at.

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