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Castle Bromwich Hall, Sure Hotel Collection by Best Western, Birmingham

Castle Bromwich Hall Hotel Road, B36 9DE, Birmingham, Great Britain - Siehe auf einer Karte
Castle Bromwich Hall, Sure Hotel Collection by Best Western - Aussenansicht Das Castle Bromwich Hall, Sure Hotel Collection by Best Western ist ideal in Birmingham Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Castle Bromwich Hall Hotel, Sure Hotel Collection by Best Western ist ein herrlicher Ort zum Entspannen. Gelegen in einer wunderschönen Parkanlage, sind die Innenstadt von Birmingham und wichtige Verkehrsanbindungen trotzdem ganz in der Nähe. Schon Königin Elisabeth I. übernachtete in diesem historischen Herrenhaus aus dem 16. Jahrhundert. Folgen Sie ihren Spuren, während Sie die elegante Umgebung des Anwesens erkunden oder stilvoll im Großen Saal dinieren. Viele Stilelemente des Bauwerks sind im Original erhalten, darunter eine Prunktreppe, feinste Steinschnitzereien und die Kamine mit prasselndem Feuer. Unsere 37 eleganten Zimmer wurden liebevoll renoviert, haben dabei jedoch ihren ursprünglichen Charme bewahrt. Alle Zimmer bieten kostenloses drahtloses Internet (Wi-Fi) und Mineralwasser. Nach einem geschäftigen Tag können Sie in gemütliche Betten mit Baumwollbettwäsche, Federbett und weichen Kissen sinken. Unsere Luxussuiten mit Kingsize-Betten, Designersofas und schönem Blick auf die Gärten versprechen noch mehr Opulenz. Das nur 10 km entfernte Stadtzentrum von Birmingham ist ideal für einen Einkaufsbummel im Bullring, ein Konzert in der Symphony Hall oder für einen Besuch des Jewelry Quarter mit seinen Schmuckwerkstätten. Sportfans wohnen bei uns in der Nähe des Fußballstadions Villa Park und des Golfklubs „The Belfry“. Familien können in „Cadbury World“ die Herstellung von Schokolade verfolgen oder den Freizeitpark Drayton Manor mit spannenden Attraktionen und Fahrgeschäften besuchen. Der Freizeitkomplex StarCity bietet beste Unterhaltung für Regentage oder den Abend. Die nur 4,5 km entfernte Anlage beherbergt ein Multiplex-Kino mit 25 Kinosälen, eine Bowlingbahn und eine Lasertag-Halle.

Sure Hotel Collection

Castle Bromwich Hall

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Vorteile des Hotels

  • Restaurant
    Restaurant
  • Lounge / Bar
    Lounge / Bar
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Gebildet aus de 674 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
252
Sehr gut
180
Befriedigend
94
Mangelhaft
77
Ungenügend
71
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
11
Familie Familie
137
Geschäfts-<br>reisende Geschäfts-
reisende
128
Paare Paare
240
Reisen mit Freunden Reisen mit Freunden
71
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Beautiful afternoon tea"

5
caraighs, Birmingham, United Kingdom 02/05/2022

Me and my family had a beautiful afternoon tea, extremely accommodating to differing dietary needs, likes and dislikes. The staff were extremely friendly and atmosphere was welcoming. Highly recommend!

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
HI Caraighs, thank you so much for your 5* review. We really appreciate your feedback, see you again soon.

"Two lovely overnight stays."

5
Peter A, Colne, England, United Kingdom 30/04/2022

We had a few nights in Oxford last week but we decided to stay overnight on the way there and back to split the journey. We came across this hidden gem. A beautiful building with lovely surrounding gardens. Our room was a separate one in the 'Brew House' building and we could park right outside, which was great! A very spacious and comfortable room and a bargain at the price. It was quiet at dinner, so we didn't need to book and the food and service was excellent, as was the breakfasts. The waiting staff couldn't do enough for us. All in all, two very pleasant overnight stays in a lovely place.

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Hi Peter A - Thank you so much for your 5* review, we look forward to seeing you again in the near future. Many thanks

"Afternoon Tea"

1
Becky S, Birmingham, England, United Kingdom 28/04/2022

Friend and I bought our Moms an afternoon tea voucher and arranged for them to go on a week day. Sandwiches were hard and dry, clotted cream was frozen and whilst the serving staff were very kind and tried to replace items it totally ruined the gift we had arranged. Manager didn't want to know and just handed the gift voucher back to them, they ended up elsewhere for food. We realise we all have bad days but to do nothing !!!

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Dear Becky S Please accept my apologies for the drop in standards with the afternoon tea delivered. I will be discussing this matter with the kitchen team to see what went wrong, as you can see from our previous reviews our afternoon tea is very popular and although this is clearly a "one off" it should not happen. Thank you for your encouraging words regarding the teams efforts to remedy the situation and that the voucher was returned - effectively the manger offering a full refund. Kind Regard's

"Very Disappointing"

1
User 27/04/2022

This hotel is very convenient for business travel due to its close proximity to one of our sites, I used to stay here a few years ago and stopped and I was reminded of my reasons when I stayed early April 2022. The shower pressure was poor and took over 10 minutes to properly rinse out shampoo let alone the conditioner! Evening service was good although some of the staff were more interested in staff chatter than customers requirements. Breakfast service where do I start....! when I arrived at the restaurant the waiter was not present he was however busy chatting to the receptionist and seemed in no hurry to deal with the customers waiting to enter the breakfast room. When he did tear himself away he showed me to a table that had not been cleared from a previous hotel guest. I selected an alternative table and I was told I could not sit at that table as it was set for dinner! (more than half of the dining table were laid out for lunch/dinner service its 7am!) The waiter took more than 15 minutes to return to my table to take my order and this was only after I had to request his attention. He did not write anything down which was evident with the fact as it was wrong! I waited over an hour after chasing updates 3 times and each time to be informed its on its way! once the wrong breakfast arrived I informed the waiter that I had requested no Black pudding and to my shock he removed said black pudding from my plate with his bare hand!!! throughout my entire wait I was only offer one cup of tea, which was probably a blessing as it was stewed! and the only updates i received were from me chasing up my breakfast! throughout this breakfast service I witnessed 3 other hotel guests leave without receiving there breakfast due to the length of time taking to either be acknowledge and take the order or for the food to arrive and the table behind me received a plate of scrambled eggs only which was ordered as full english with scrambled eggs!!! I WILL NOT be staying here again! regardless of how conveniently close it is to the workplace!

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Dear Christine D, please accept my sincere apologies for the poor service received at breakfast and the low shower pressure. This is certainly not what we want to read or deliver to our guests and we take all feedback of this nature very seriously. I am now working closely with the team to ensure this never happens again. I would very much like to discuss the matter with you personally - please when you have time call the hotel and ask to speak to Lewis Poole

"Lovely afternoon tea"

5
User 23/04/2022

Had a lovely afternoon tea, lovely food and decor. Staff were really pleasant and friendly, nothing was too much trouble. We had a private room which was really nice. Would definitely recommend!! Courtney and Daniel were really nice and helpful :)

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Hi nd669, thank you for your great 5* review, customer care is our No.1 priority and its great to read that we go it so right for you. We look forward to welcoming you back to the hotel soon. Kind Regards

"Birthday afternoon tea"

5
User 23/04/2022

Visited today for an afternoon tea to celebrate my nan's 90th birthday. We were given a private room and the staff were very friendly and attentive. We had a lovely afternoon and the food was delicious. I would definitely recommend.

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Hi 234leannei, thank you so much for your kind review - great to read that the afternoon tea went so well. We look forward to seeing you all again soon at Castle Bromwich Hall Hotel.

"Superb afternoon tea"

5
User 23/04/2022

I visited with a group for an afternoon tea, it was a lovely venue, food was excellent and nothing was too much trouble. We were given a private room which was lovely! Daniel and Courtney were lovely and an asset to the business

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Hi Id689CH, thank you so much for your great 5* review, I will pass on your kind words to the team and we look forward to welcoming you back. Kind Regards

"A pleasant short stay"

5
rowlandsp68, Stoke-on-Trent, United Kingdom 20/04/2022

A pleasant short stay to get a few comfortable hours test before our flight. Located in pleasant surroundings with lovely gardens. The fish and chips from the bar menu were delicious and the room was pleasant and clean and the staff very helpful and friendly. Thank you.

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Wow, thank your so much for your great 5* review, hope to see you back again soon. Kind Regards

"Great stay, big rooms"

4
User 18/04/2022

A bit old school when you enter reception but the rooms are quiet and quaint. Have stayed a few times and never been disappointed. Good access to motorway and local amenities. Beds are good quality and the towels soft in comparison to even the Crowne and Plaza

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Hi Anton C - Thank you for your great review, we look forward to welcoming you back again soon. Fingers crossed we get that last star for a full house. Kind Regards

"Dirty and rude staff"

1
User 17/04/2022

The reception was rude. The servers were children and rude. The manager (if you can call it that) was just a bitter weird man. Didnt even stay the night. I left for the belfry. I wish i read the reviews.

"management"

1
User 11/04/2022

Absolutely disgusting, while staff got upset by management i had to wait to be served so as a table of 6 we left. We will not be back. Staff upset who seemed to do a good job in keeping customers happy.

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Dear 098005Smit Thank you for taking the time to review your recent stay here at Castle Bromwich Hall Hotel, we are disappointed that your visit to us did not meet our normal high standards and please accept my apologise for this. We pride ourselves on great customer care, and for our team members providing a great working space where training and development goes hand in hand with the employment we provide. I cannot discuss on specifics when members of team are involved, what I will say is that the matter has now been resolved and we are sorry that you and your group where not shown the high levels of customer care that we are known for. If you feel you would like to discuss this matter further please call the hotel and ask for Lewis Poole and I will be happy to assist you in any way necessary. Kind Regards

"Only stay here if you are happy to sign all your human rights away! Owners sit at home watching you live on cctv"

1
Stay49366308811, Newquay, United Kingdom 11/04/2022

I cannot believe what I have just witnessed, I'm currently staying at the hotel for a second time (for business within the local area, booked by my work place) below average 3 star, dirty room and near next to no staff to run the place. A young girl who is serving and running around like crazy because the lack of staff has came running out crying, literally tears rolling down her poor face. Obviously on seeing this I rudely listened into her conversation, the owners are sat at home watching CCTV of a family sat in the lounge (when on earth is this legal?!?!?) I shall be contacting the SIA tomorrow to speak to them with regards to this!!!! The waitress has been told off for allowing this family to sit in the hotel lounge, what sort of hotel refuses guests the right to sit in the lounge when other guests have the rights to? I have no idea why the owners are watching their staff and the customers on the cctv while they are at home but this seems very much against anyones human rights of privacy, when I checked into the room nothing was mentioned about giving my permission to be live streamed around the world while I go about my business unaware of being on camera. I will however be contacting my company and refusing to stay here again, seeing how this place is run, the quality of food (not even to the standards of a cheap pub cain) and now the fact my privacy is being violated! I did stop the waitress to ask if she was ok and ask what the issue was but she didn't give anything away, just said she had some bad news. Obviously their staff are more in fear of losing their jobs than being in a happy environment.

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Dear Stay49366308811 Thank you for your feedback on your recent stay, sadly on this occasion its a disappointing read and clearly we did not maintain our high levels of customer care that we pride ourselves on. Regarding the incident with the member of the team, I have fully investigated this situation now and can confirm that this has now been resolved - I am not permitted to go into the details but I can say is that there was a lot more to this situation which thankfully the investigation aloud me to discover - resulting in the fair resolution. Regarding the CCTV I can confirm that we comply to all rules and regulations regarding how we monitor the hotel, its staff and its patrons. Any maintenance/H&S/cleanliness issues (like with all hotels falls under general hotel operations) we ask you to report such issues to the manager on duty who will promptly rectify this issues. I am happy to discuss this matter further should you wish to (still whilst conforming to GDPR) please call the hotel and ask for Lewis. Kind Regards

"Terrible service & rooms"

1
User 08/04/2022

Stayed here on Tuesday the 6th of April for work and was extremely disappointed.... I booked superior double through their website and when I checked in I was put in the "dove coat" this is an outbuilding round the back and off to the side of the main building. (Which is also cheaper to stay in £89 per night compared to £109 that I was charged) When I asked about my room I was told they were fully booked and that's all they have... If the room had of been of decent standard this review would be very different... But.... The room was terrible... Firstly the heating was off so if felt like a fridge when I walked in. Next the wall light about the bed was hanging off the wall, 2 ceiling lights were hanging down aswell. Then I noticed the walls.... The paint had bubbled and was peeling and the walls had marks all over them... If this was a cheap hotel I could understand but.. this is supposed to be 4 stars.... I would definitely NOT recommend you stay here .. overpriced and you don't get what you pay for

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Dear cafolla87, I am disappointed to read your review - clearly something has gone very wrong resulting in you having to stay in a room that you did not choose. The dove coat is a stunning period building created around the same time as the main hotel and very popular with our regular guests, maintenance issues are reported to a dedicated team who successfully manage the entire estate - because of your comments I will review the reporting procedure and discuss the issues with the maintenance and the housekeeping team to ensure our high standards are maintained. Please accept my sincere apologise for the issues with change of room and the maintenance issues with the room. Please would you mind calling me (Lewis) at the hotel to discuss this matter further and I would also like to enquire into the compensation offered and the reduction of the room rate as its not mentioned in the review. Kind Regards Lewis

"Business was a pleasure"

5
Trappergabe, Bournemouth, United Kingdom 08/04/2022

I stayed with a colleague after a show at the NEC. A hidden gem, the building itself is stunning along with it's surroundings. Reception were friendly and knowledgeable about the history of the hall. All the staff were really attentive in a quiet professional way and looked after us really well. Dinning in the hall is a treat. Food was excellent and dining room has bags of atmosphere. Maybe I just loved the building, but the stay was perfect. Shame this was business, next time I'll take the wife. : )

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Wow, thank you for your 5* review - I know what you mean, Castle Bromwich Hall Hotel is one of the UK's best kept secrets and a little oasis near to the centre of Birmingham. Thanks again and see you again soon.

"Business overnight"

2
andyhughes2017, Newark-on-Trent, United Kingdom 01/04/2022

Poor deal. Expensive - When I arrived on a Sunday night there was no one on reception - I had to wait ages to check in - they appeared to be understaffed. The evening meal I had was overcooked and the chips hard and overcooked with lots of scraps of potatoes, The worst thing was I asked for a 5am call as I had an early flight from the airport. That didn't happen and when I went downstairs the night porter was in the bar area and I had to get him to let me out and he said he FORGOT to ring me !!! The superior room was pleasant but right at the top of the house - and would not be good for someone with mobility issues.

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Dear andyhughes2017, thank you for your feedback. I have discussed your food issues with the food and beverage team as well as the head chef - our food should surprise and delight our guests - we will double our efforts to ensure that this is happening every time going forward. I do hope that you brought this to the attention of the team at the time? Regarding your missing morning call, I discussed this matter with the person involved and impressed upon them how important it is that this does not happen again going forward. Please accept my sincere apologise for the mistakes made and please allow us the opportunity to welcome you back to Castle Bromwich Hall Hotel again in the future booking with myself directly to reassure you of any concerns you may have. Great to read you liked the superior room and don't worry all of our accessible rooms are located on the lower levels of the hotel. Kind Regards Lewis Poole

"Good value, pleasant staff and convenient"

4
User 25/03/2022

Ignore the previous review about safety and security! We had a great stay. The car park and hotel were and felt safe. They must now have a state of art CCTV system. Room and accommodation was great. Staff friendly and dinner in the restaurant was good. We would stay agin and it was handy for the NEC ( the purpose of the trip)

"A well deserved rest."

5
User 21/03/2022

Stopped off here on the way back to Cambridge. Fantastic looking place. Beautiful well kept grounds. Was able to sit outside, sipping gin and tonics, watching the sun set, in March. Excellent meal, great staff, good comfortable bedrooms. Reasonably priced. Would come again.

"CAR JACKING"

1
User 14/03/2022

If your life lacks excitement I suggest you stay at this hotel. They throw in CAR JACKING at no extra charge. We were in the process of parking when we were attacked by 3 men one wielding a machete. Our car was stolen with our overnight bags. We then spent 2 hours with the Police. We were not asked to pay for the room but did have to spend £140 on a taxi to get home. We were not harmed but a frightening experience. The car park is not secure. If it ever happens to you you will find it very difficult to get your insurance to cover your losses, Chris Steere

"Enjoyable weekend stay"

5
User 13/03/2022

Lovely staff and lovely location. Very accepting of dogs which was amazing. Room was nice and clean and food was delicious. Easy access to the gardens and parks across the road. They even left out water bowls and bins for the dogs especially, really nice touch to make our stay easier. We will definitely be back next year!

"Valentines night"

5
michael c, nuneaton 04/03/2022

Great reception from Marios on arrival, he remembered us from a stay in August 2021! Young lady on reception remembered us as well. Very friendly staff. We had booked the Bridgeman Suite as it was a special occasion where the beds were decorated with heart shaped paper which we thought was lovely. Our Valentine's meal was superb - congratulations to chef and Marios for his hard work in making the evening a tremendous success for us. The waiters on duty, Michael and (Secunda?) were friendly and very professional. We had a great night.

"Castle Bromwich Hotel"

5
Lorraine022011, Pembroke, Malta 29/01/2022

Although a quick overnight stay we had a good dinner in the hotel's restaurant. The staff were helpful and very friendly. The room was spacious and had all the necessary amenities. Castle Bromwich Hotel is worth staying at. Will definitely return for a longer stay

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Hi Lorraine022011, Thank you for taking the time to write this review, We look forward to welcoming you back to our hotel in the near future. Kind regards

"Disappointing Afternoon Tea!!"

1
flatiron2009, Birmingham, United Kingdom 22/01/2022

Very disappointing experience. Me and my friend, who is chef thought very poor offerings. Would not recommend to anyone. No choice of teas, sandwiches were ham, cheese n pickle as I said lactose intolerant. Had to ask for sandwich for friend. One finger of salmon/cucumber put on plate. Portions small/poor considering money paid. Thought Hotel would use vintage crockery given it is an historic building. Lemon cake dry and macaroons were tasteless. So disappointed........ Courteney, our Waitress tried to see if she could get return of voucher but to no avail. Do not go there......

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Hi flatiron2009, Thank you for taking the time to write this review, we really appreciate all the feedback. We will be taking the time to speak to our chef regarding the issues that have been raised to get them resolved. Kind regards

"Overnight Christmas stay."

5
User 23/12/2021

My daughter and I checked in at 9.45pm Wednesday night. The man on reception was so helpful and polite. We stayed in the Bradford Suite which was very comfortable and spotlessly clean. Breakfast was really enjoyable but the highlight for us was the lovely man unfortunately do not know his name who spent time telling us all about the history of the hotel and gave us a little tour. I would definitely stay again if I was in Birmingham and would recommend this hotel to anyone.

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Hi G2198STjoanneh, thank you for taking the time to write this review, we really appreciate all the feedback we get as a hotel we take pride in ensuring our guests have the best possible stay with us. we look forward to seeing you again. King regards Front of House Team

"Great building, staff need to be trained to give the wow experience"

4
mdjohnst, Royal Wootton Bassett, United Kingdom 23/12/2021

The hotel is amazing, the rooms brilliant. I was staying just as things were starting to kick off with the pandemic so the hotel was quiet. No one available to check me in. Had to phone the hotel to find someone. Plenty of parking, although I could imagine this filling up quickly if there was a function or the hotel was busy. The room was lovely. Really nice bed, lovely chair to relax in and plenty of hot water. Although I hung my towels on the towel rail, they were changed. I was under the assumption that hotels should only change towels if they are on the floor or in the sink. I did not need them changing so minus a point on the environmental front. Breakfast was cooked to order. Poached eggs on the first day were fine, the second and third day they were overcooked. Coffee was awful. I am sure it was instant. Staff, although trying hard, the training they have had is minimal. A few were ok, but one word of advice. If a coffee cup is empty, you could ask if a refill is required. Luckily, the coffee was grim, so I did not require one but was not asked. Tasted like typical grim instant hotel coffee. This is an amazing building, with amazing rooms and decor. It's a shame the level of service does not match up to this. Show the staff a little direction and you will provide a great experience.

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Hi mdjohnst, Thank you for taking the time to write this review, we appreciate all the feedback we receive and will get these matters. addressed.

"PJ"

4
pjm762, Birmingham, United Kingdom 20/12/2021

Again another delicious meal with family and friends at Castle Bromwich Hall Hotel Gardens busy with happy smiling faces. Marius and Daniel and their team made it joy to spend the afternoon with them. COVID friendly and very comfortable with all staff with a keen eye making sure everyone had a pleasurable afternoon. Highly Recommend.

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Hi pjm762, Thank you for your review, we wish to see you again in the future.

"Quite Good"

3
JohnO422, Lisbon, Portugal 24/11/2021

We hired one of the private rooms and it was great. Nicely decorated and very private. The food was OK and the staff tried very hard with the service. Overall we were pleased with the service. It was good to see the manager on duty which is rare these days. The reception area is a bit disappointing. There is no need for guests to see the ugly security TV screens. I would give the reception a make over. The toilet area near the reception is also tatty. Take down the signs as the are ugly.

Account Manager , General Manager at Castle Bromwich Hall Hotel, responded to this review
Hi JohnO422, Thank you for taking the time to write this review, We look forward to seeing you in the future.

"great stay"

4
User 01/11/2021

stayed here for 4 nights in the Dovecote hotel staff was lovely and welcoming on arrival the room was really nice except there was loads off dust on/ in the wardrobes and in the Drew's what I wasn't happy about because all my clothes got all dust over them the next day after i checked in but apart from that all good

"Alright if you must"

2
harold f, Blackburn, United Kingdom 06/10/2021

Arrived, checked in no issues. Got to the room and it was freezing as one of the windows won't close correctly. I know they are old but at least put something in the gap. Evening bar and meal was fine (fish and chips) and a pint. Breakfast is from 7-9. I was working at the NEC so needed to be there for 10 o'clock. Went into the breakfast area that was around a third full with about 10-12 people at half 8 and ordered a full English. 50 minutes later no food. Just as I was leaving, a group who were already seated when I entered received their food. So this is not a one off missed order. 2 ladies came in after us and sat waiting to give their order for 15 minutes, before standing up and leaving without eating anything. I spoke to reception and told them about the wait and they said the food is on its way, but it was too late we didn't have time now. There seems to be a lot of young people working there who didn't really have any direction and things seemed very hap hazard. If you are a hotel and breakfast happens everyday, how can you not cook a full English in less than half an hour. The group who were in before us who received their food at least 50 minutes after ordering all had eggs Benedict. Toasted bun, wilted spinach, poached egg with some sauce. How does this take more than 15 minutes? There is a lack of leadership and care about this place. I was hoping to receive a phone call today from the manager as reception said they would inform the manager when they got in. Still nothing. Not sure I will get a reply on here. I want 2 things from a night away. Decent room and breakfast. Massive fail on the breakfast. I did get £14 refunded for the breakfast.

"Never again!"

1
sal363, Huntingdon, United Kingdom 04/10/2021

We booked a Sunday Lunch for 4. On arrival decided to have a drink in the bar prior to lunch. The chap in the bar didn't seem to understand English and how to make a drink. He had to be shown how to slice a lemon by the manager. The dining room was cold and completely lacked any atmosphere. We were booked for 2pm lunch only other guests in dining room were having cream teas, odd combination. Lunch arrived, good sized portions, in fact too much couldn't see what was on the plate. We asked for horseradish sauce to accompany our beef, told there wasn't any. As we were finishing another group came in for Sunday lunch and they were given horseradish sauce! We'd already told the manager couldn't believe no horseradish sauce with a roast beef dinner, he didn't respond. Very young inexperienced staff. Wouldn't visit again.

"Mother in law,s 75th birthday"

5
User 03/10/2021

The service was excellent and so was the Sunday lunch we could not fault the food. Thank you for a lovely afternoon. They made my moms 75th birthday special. The yorkshire pudding we're the biggest i have seen.

"Lovely Staff, let down by a Poor Hotel"

3
J0eyQ, Portsmouth, United Kingdom 03/10/2021

Brew House - Room 625 This review is going to conclude in a pretty negative manner, sadly. Before that, though, I do want to say how friendly, professional, attentive and fantastic the staff are. Unfortunately the hotel lets them down Very uncomfortable bed. Solid pillows (I slept on the bed cushion!). Hairdryer broken. Towels missing. Previous guests clothes in the wardrobe. Stains on the carpet. Wedding during our stay (so very loud music and neighbour guests until 1am) which is fine, if one is forewarned which we were not and had paid upfront. Curtains didnt draw across the full window length. Breakfast options were very limited. We left a day early (despite having paid in full, upfront) as we couldn't imagine staying any longer and having another sleepless and painfully uncomfortable night The lovely staff need a payrise for staying here! Im sure it was once a stunning hotel but it needs some TLC/attention.

"Patrick (lives in the area)"

5
User 25/09/2021

We spent the afternoon at Castle Bromwich Hall Hotel and after a delicious Sunday lunch with family and friends. Marius and his staff made the whole afternoon a delight. We was expecting some hiccups with short deliveries and staff problems that's been happening with pubs clubs and hotels in the area, we'll if there was any we was not made aware of it. Perfect afternoon for us. Big Thank You to Marius and all his staff. Be back soon. Kind regards. Patrick

"Anniversary treat"

5
michael c, nuneaton 05/09/2021

Arrived before check-in, so had a lovely sandwich lunch in the bar. Slight problem with our room, but moved straight away. Executive twin in main building - tired, but - come on - the building is over 400 years old! The beds were very comfortable and the bathroom very modern with a lovely shower. Dined in the restaurant which was really enjoyable, thank you to Tiq and Jamie for looking after us. Food was great. Breakfast also very enjoyable. Many thanks to Mariso and Sophie for looking after us so well. Sophie said my husband reminded her of her granddad (he is 80!), she was a real treasure. The gardens next door are well worth a visit also. We would have no problems in staying here again.

Sophie Marius, General Manager at Castle Bromwich Hall Hotel, responded to this review
Good Afternoon, We thank you for taking the time to leave this lovely review and we are delighted to learn that your stay was as enjoyable as we would hope for it to be! We look forward to welcoming you back to our hotel again in the near future! Kindest regards, Sophie, Marius and All the Team!

"My wedding at Castle Bromwich Hall Hotel"

5
Chaz3098, Birmingham, United Kingdom 05/09/2021

I had my wedding at castle Bromwich hall hotel on 28th august 2021 and I had such a wonderful time. Marius and Sophie are great at what they do and the day was everything we wanted it to be. We will be visiting again for anniversaries. The service was wonderful and I fully recommend.

"Filthy and tired"

1
Andyboy4, Sharnbrook, United Kingdom 03/09/2021

Seemed ok when I first arrived just a bit tired. Pleasant lady on reception (who turned out to be fantastic) I was dispatched to my room with wifi code which worked sadly the wifi didn't Quick shower and a bit of tv (on a really small tv) then bed after a 4:30 am start In the morning i noticed the toilet seat had excrement on it !!! Being a man I had no need to use the toilet seat previously. on further examination the outside of the toilet pan also had excrement spattered on it. Utterly disgusting and totally acceptable. On looking more carefully at the room the carpet was Unvacuumed and there what appeared to be the contents of someone's nose on the wall. I went to reception and let my thoughts be known with photos also as evidence. The receptionist was brilliant and promised to sort it out by way of partial refund and move room by the time I came back in from work. When I returned I had been “upgraded” to an executive room in the main house. Not really an upgrade, smaller bed, smaller room, small tv and no bath. Better view though Was cleaner room and comfortable Breakfast was appalling. Very very limited choices full English was cheap ingredients and not a lot of it. The general condition of the hotel was poor it looks great from the driveway but look a little deeper and this place is crying out for investment. Broken furniture, filthy carpets, poorly maintained grounds and buildings, severe portion rationing and cheap ingredients. No partial refund arrived Make of that what you will, I stay in lots of hotels on a weekly basis the only good thing about this place was the receptionist

"Under staffed"

3
Stay49366308811, Newquay, United Kingdom 31/08/2021

Poorly staffed, the staff are none stop running around trying to deal with overwhelming amounts of people. This morning there were two girls serving around 30 other guests, one girl not even a waitress (Receptionist) having to run the whole place it seems. This hotel has great potential to be something spectacular but they need a lot more staff to raise the service levels. I hope these people are being paid a lot of money because the amount of stress and pressure I have witnessed them under this morning is ridiculous. Hats off to Chloe and Nina. I hope on my return journey to see double the staff with a little more work f a relaxing atmosphere.

"Beautiful hotel, beautiful feeling"

5
Hugo12Hooper, London, United Kingdom 28/08/2021

The moment I walked in i was greeted by the beautiful Nina, made my life so much easier to check in and sort my diner reservations out. None stop smiling and made me feel at ease after a stressful journey. After a little confusion with rooms Nina managed to sort everything out for me and even upgraded my room. After this experience I will always come back and recommend this hotel to the rest of my colleagues while in the area

"Avoid like the plague."

1
jungle58, Birmingham, United Kingdom 22/08/2021

My family travelled from Scotland for a special occasion and booked rooms in the Castle Bromwich hotel for 3 nights. On arrival rude staff refused to accept the booking confirmation and said no rooms were available due to a wedding booking. One staff member/manager? told them she wasn't paid enough to deal with complaints and walked off . No offer of help to find alternative accommodation for an 80 year old woman and her daughters as they said it wasn't their problem. My family contacted the booking agent immediately to report the issue but the following morning received an Email from them to say they had not shown up at the hotel.. Rude, unhelpful and then lying . We found out that night the same thing happened to another guest at out celebration who had booked in for one night. In the words of my niece they couldn't run a bath never mind a business

"Wouldn't recommend staying"

2
User 19/08/2021

We went to a wedding at castle Bromwich hall hotel the wedding was lovely and the food was good some of the staff was lovely and helpful, however the rooms! To begin with they said to check in after 2 so we did they was quick to take the money out my bank 3 times may I add not just two which I was paying for my moms Room, now I have to wait for that money to go back in while they got there money nice and quick but the rooms were not even made Nando's and food all Over the room why did they let us check in if our rooms weren't even done? Like I said quick enough taking the money out my bank the women said she would Sort me a discount out but still Hasn't been sorted out as the room was £95 which is scandalous for what the rooms are there small and with only two tiny little windows so no air Coming in at all, I won't be staying there again unfortunately and I won't be recommending anyone to stay however it's a nice venue to get married in and they make sure everything is moving smoothly especially Sophie

"How did they ever get 4 stars???"

1
marnie176, Portstewart, United Kingdom 28/02/2020

What can I say....the first room in the attic of the Brew House had rodents having a party in the ceiling at 1am, add to this a bathroom with black mould badly painted over. The next room had a lovely bathroom but the inevitable dirty net curtains and drapes hanging off the rails. As for the food...fortunately the bar food was mostly ok but how can bought in wedges of Brie be consistently served cold and hard in the middle. Spinach and ricotta tortellini which was swimming in what resembled tasteless watered down cream. Rae in reception was always pleasant but the same can't be said for some of the other staff. I certainly won't ever go back.

"Lovely lounge and resturaunt,food very good."

4
O7288KVlindan, Dunstable, United Kingdom 24/02/2020

Really dirty net curtains in the bedroom,was told maintenance would deal with it,not nice to look at,nothing happened as it was the weekend,room by the bins,which kept blowing back across are window in the wind. Woken at 5.30 a.m. by the bins being emptied.

"Not all its cracked up to be"

3
RonLawrence, Poole, United Kingdom 19/02/2020

The evening meal was great with fine dining at its best with wonderful staff and great value for money. The bar and ground floor areas are pleasant and comfortable. So they have all this right. Let down by the bedroom. The bath had a great crack in it that had clearly been there for some time and either it leaked through the crack or the plug was not fitting properly because the water kept running out. There were loose tiles on the floor and mould on the silicon in the bathroom, the window in the bedroom would not shut, luckily we could shut the curtains in order to keep the cold away. When we told them about the bath they did agree to reduce the price of the room, however this never happened. They did say that they would look at the bath while we were having dinner, this then turned into 'when we had left'. Would be interested to know if room 314 has a new bath!!! Management must have known that the bath was like this, after all no one cleaning the bath could have not noticed a 3" split, if they didn't then they should have! Breakfast was well cooked, tasty, plentiful with great poached eggs. One pair of guests decided to take all the jugs of juice to their table and I would have expected the waitress to deal with this. She was easily distracted and had to deal with a mother who thought it was good for her child to spend the whole breakfast period running around the room with several boxes of cereal. The mother stood by our table to give the waitress her order and as a result the waitress confused our order and thus we had a long wait for breakfast. It was such a shame with a few pounds spent on the bedroom the stay would have been good and they could charge more and still given good value for money. When we left in the morning and walked to our car we noticed what looked like a tip, or where someone had been sleeping in one corner, not a good impression.

"Not what's advertised"

2
Businesstraveller181, Sheffield, United Kingdom 12/02/2020

I booked a superior double room expecting a spacious double room with period decor and a bathroom with a bath. I was given a classic double room that was clearly an out of place unused office room turned into a basic bedroom. I rang reception and stated that I had booked a superior double room and I didn't think I was placed in the right room, I was told they were fully booked and would knock £20 off my room rate (I'd already heard them say this to someone else on the phone whilst I checked in) I also asked at reception if they offered room service, which they do, to then get to my room and find no menu. The room is freezing, the window won't shut properly so there is a constant drift coming in. Bathroom is lovely and modern, just disappointed there was no bath like I expected. It is not what I expected at all, I stay in Birmingham with work quite a lot now but I won't be staying here again.

"Impromptu Afternoon Tea with Cakes"

4
judyhI1061LB, Birmingham, United Kingdom 12/02/2020

Just dropped in with two friends and asked if it was possible to have pot of tea for 3 persons with cakes. It was and the service was excellent, the tea and cakes were delicious at a very reasonable price. Thank you for a pleasant afternoon in cosy surroundings.

"Amazing hotel"

5
User 03/02/2020

Amazing service (Asim gets a special mention), but the staff are friendly, polite and are an asset to the business. Fantastic stay in a historic hotel steeped in history. Can not praise it enough. Will be staying again

"A lovely short stay"

4
User 19/01/2020

We stayed for two nights and really relaxed. Very quiet. Nice gardens.Food was all fresh, reasonably priced and good quality. A lovely, rich in character property. Staff were courteous and friendly. We will come again. :)

"Could be so much better"

3
AlisonH448, Birmingham, United Kingdom 12/01/2020

Myself and three family members booked here for the 12:30 Christmas Day lunch. I have both good and bad comments to make so I'll start with the bad, get them over & done with and then end on a high! We arrived to a very warm welcome and were told punch & mince pies were waiting. Mince pies BEFORE dinner?? Bit odd. Anyway couldn't see them anywhere - must've been in another room! We sat down pretty quickly as we had two disabled people dining with us. Drinks came quite quickly as did each course. We all thought the portion size of the main meal was a bit meagre; no roast parsnips and one very tiny (the smallest I have ever seen) pig in blanket. Veggies came in a separate dish so we could all take what we wanted. Although I prefer fairly crunchy veg, we all thought these veg were just on the very hard side. I had chocolate brownie for dessert which was more like a chocolate sponge but the ice cream was gorgeous and I ate it all anyway as it tasted very nice irrespective. Bit of an odd thing with the cheeseboard - we waited and waited but in the end I had to ask (it was listed on the menu). I hadn't seen anyone else being given the cheeseboard at all. The chap looked a bit taken aback when I asked and I reckon they had to go & milk the cow before actually making the cheese, it took so long, but what came was acceptable. Nothing to write home about, a very basic cheeseboard, one between two, with no butter for the crackers and not nearly enough crackers to go around. Could have been so much better because the cheese was a very nice selection & very tasty. Seemed like it had been rushed & not put together properly. Despite all these niggles, we did enjoy the food and we had a very nice time. It's just a shame that some things could have been so much better with not much extra effort to be honest. We were asked literally about 8 times during our meal if everything was ok. Seemed a bit over the top, but I'd rather be asked too often than not at all. What I liked about this Christmas Day lunch was that each table was served at its own pace rather than the whole room being served each course all at the same time. This building is beautiful and the Great Hall is such a lovely room to have Christmas Day lunch in. This place has everything it needs to be a superb choice for Christmas, but some really small (and odd) things let it down. Hopefully next Christmas will be better!

"Disappointed no one got back to me"

3
anitat740, Birmingham, United Kingdom 10/01/2020

I chose this hotel for my partners birthday , on the 1st January 2020 it was close to home and a beautiful looking building . On arrival I was very happy with my choice the hotel looks stunning and is set in lovely gardens. Our room was equally as lovely I had chosen a superior room so that it would be in the main building as the other rooms are in a separate building. The bed was comfortable and the room had everything you could need for a night away.. Bathroom was equally as lovely if not a bit modern for the building ( could have done with being renovated to its era for that extra special wow). I'd also booked the restaurant for a 3 course meal which was ok but didn't leave us feeling wow, cost for a 3 course meal for 2 with a bottle of wine was around £80 . After dinner we decided to relax in the lounge area by the bar, sitting in the comfy sofa area I was horrified to see a mouse walking around the floor!! My partner did tell the man on the desk as he walked in and is response was to move a mouse catching devise from one side of the room to the other. This then ruined was was a lovely evening because I couldn't settle . Breakfast at the hotel was much nicer than the evening meal with a good selection of continental items plus the choice of a cooked option. Over all for one nights stay with breakfast at £180 I'd say I've stayed in better for less, Sadly after speaking to 2 separate people regarding our concerns about mice and emailing the hotel no one seems to be concerned

"Christmas lunch"

2
186402, Birmingham, United Kingdom 03/01/2020

booked 3-30 didn't get seated until 5 o'clock upstairs room which was not very Christmassy. Main meal was nice apple pie came freezing not eaten had ask water cheeseboard wasn't best definitely not worth what we paid lacked that Christmas Day feeling definitely wouldn't book again . Few other tables complained

"Boxing Day Disaster"

1
User 02/01/2020

AVOID AVOID AVOID!!! We had booked a table for 12 on Boxing Day, starters only 8 starters had came out, 4 starters came out 15 minutes later than the rest .. The MAIN course was an absolute disaster, it started when one of the young waiters came it with 4 turkey dinners when only 1 had been ordered, 1 was placed down and left to sit while they tried to scramble to get the rest out, still getting it wrong the second time they then tried to rush the 3rd time, this time serving RAW beef (not rare) because the service was so bad people had finished their mains 45 minutes before some people were served their raw mains, and when they did try and serve the good 1's an hour later, they hadn't cleared the raw meals from the table #SHAMBLES! A 50% discount was reluctantly accepted, I do in feel in this case a full refund should have been offered!!! Such a shame!!! Avoid the plague at the moment!

CBHH-Reception, Reception at Castle Bromwich Hall Hotel, responded to this review
Good Afternoon Foodie01211, I am very sorry to read this review and to see we fell short on this occasion for you on Boxing Day. Please can I ask you to contact us directly so we can get this resolved for you, I can see you already were offered a 50% refund but we would like to discuss this matter further for you. If you can contact us at your earliest convenience on 0121 748 0030 or info@cbhh.co.uk Kind Regards Reception Team

"Could do better - we only had lunch there"

2
Jon E, Birmingham, United Kingdom 19/12/2019

We regularly drop into the Hall for a coffee or lunch as we love the location so much, my wife's grandmother was a chambermaid at the Hall and we find the building stunning, however the food is very hit and miss. We dropped in for tea and coffee today which was of a good standard and well presented, we usually read their complimentary newspaper over coffee but the staff couldn't find the paper today. We then decided to stay on for lunch, my wife opted for winter vegetable broth and roll and I went for pie of the day and confirmed the waitress confirmed it was ok to exchange the mash for chips. We explained that we wanted the soup and pie as mains and wanted them served at the same time. The waitress brought my wife soup and me soup together so we explained again we wanted the soup and pie together and that I had not ordered soup.. She apologised and said my pie would be with me in 2 minutes. It wasn't. My wife was very disappointed with the winter veg broth - it was hot water with courgettes and onion, she ended up leaving half, the roll and butter were fine. My main was served 5 minutes after my wife had finished, The pie was really nice and turned out to be ham and mushroom I think. But was ridiculously salty. The chips weren't chips as we have had previously (triple fried) but were a few fries in a bowl. The new general manager came over to us and asked us if we were regulars and asked us for feedback, which was good and we gave him very honest feedback on today's food. In hindsight we should have sent both meals back to the kitchen. It is 2.5 hrs later and I am still thirsty from the very salty pie and we have just noticed from the bill we were also overcharged, being charged for the 'chips' as and 'extra' which I actually exchanged for the mash. Its a great location with huge potential just needing to up the food standard and be consistent in the food quality.

CBHH-Reception, Reception at Castle Bromwich Hall Hotel, responded to this review
Good Afternoon Jon E, Thank you for your feedback following your visit. I am sorry that on this occasion we fell short. Please be assured steps have been taken now and changes are being made so we would love to welcome you back soon to show this to yourself. Kind Regards Reception

"Disappointing birthday trip"

2
AryMook, Nottingham, United Kingdom 01/12/2019

We chose this hotel based on the lovely pictures, for a memorable birthday break for my boyfriend. We pulled up to the hall and were impressed with what we saw. However once we checked in, we were told we were based in Dove Cote and not staying in the main building. This was quite disappointing as when I booked the hotel, I put in a note stating that we were staying for a birthday etc. Nothing was accommodated for that which was disappointing, as we've had great responses in the past from other hotels. Dove Cote is on a different road to the main building, you can walk over but will need to move your car over to the separate building. It's like a converted horse stables or something similar. We stayed in a room on the top floor and had the floor to ourselves. The room had its bathroom downstairs and the bed upstairs. We went back to reception to see if there was any possibility of changing rooms/upgrading but the receptionist was quite blunt and rude when saying the hotel was fully booked. Also the bathroom wasn't cleaned properly. There's was urine at the back on the seat, which was there when we checked in. Super gross! Hated to think what else hadn't been cleaned properly! We wouldn't stay at this hotel again and felt like we were falsely advertised a room.

CBHH-Reception, Reception at Castle Bromwich Hall Hotel, responded to this review
Good Evening AryMook, I am disappointed to read your comments regarding your stay with us. We have a variety of room options such as superior rooms and suites which are situated in the main building of the hotel, on this occasion I can see you booked through a travel agent and booked a classic double room I am very sorry if this was not explained clearly to you. I would like the opportunity to discuss the service you received further and also to discuss the cleanliness of your room as this is not our standard. Please send a personal message and we can get this solved, otherwise please call the hotel on 0121 748 0030. Kind Regards

"One night stay"

4
2outandabout2019, Bexhill-on-Sea, United Kingdom 29/11/2019

Stayed one night while in area visiting Jaguar Manufacturing Tour. Was bit concerned after booking due to the negative comments left by others, but needn't have worried. We stayed in the Devereux room which was very large with wood panelled walls, and fireplace, plus an ENORMOUS bathroom with two sinks, bath and great large shower. Had great nights sleep. Bar area was lovely with comfy seats - we'd eaten in the Toby Carvery down the road before arriving, but would have had no reservations about eating here. We had breakfast in our room due to an early start and it was fine. Large on-site car park and prompt helpful staff.

CBHH-Reception, Reception at Castle Bromwich Hall Hotel, responded to this review
Good Evening 2outandabout2019, Thank you for your lovely feedback from your stay here at the hotel. I am very pleased to see you enjoyed the Devereux suite, I will be sure to pass on your comments to the rest of the staff also. We hope to welcome you back soon. Kind Regards

"1 Star breakfast"

1
traceyh1600, London, United Kingdom 25/11/2019

Nice character hotel but severely let down by the breakfast. Buffet style with such a limited selection. One type of tinned fruit, cardboard cheap sliced bread, where the brown had ran out. Pastries, well best not talk about them. And the cooked breakfast, well the 15 or so fried eggs on heated tin tray looked inedible. So I asked if asked if the ‘chef' could cook me something poached eggs. Where the young lad returned and said the ‘chef' wasn't cooking poached eggs today. I use the word ‘chef' very cautiously because the limited breakfast looked like it had been cooked a 6 year old. Management: I am not the only one commenting about the breakfast. How can you let your ‘chef' present such a low standard 1970's style little chef quality food. Poor show and severely let's your hotel down.

CBHH-Reception, Reception at Castle Bromwich Hall Hotel, responded to this review
Good Evening traceyh1600, I am very sorry to read your feedback regarding your stay here. I can assure you we have looked into your comments and have made the necessary changes. Please give us a call on 0121 748 0030 to discuss this further as we would love you to give us a second chance and to change your opinion. Kind Regards

"Great hidden gem"

5
AngBev66, Birmingham, United Kingdom 20/11/2019

This lovely hotel hosted a surprise 80th birthday meal for my mother and 17 guests. We had the pleasure and privacy of the garden room which was perfect for the occasion. The Manager and his staff were very accommodating and so helpful to pull the surprise off and service was second to none not only to top off our celebration with a selection of well cooked hot dishes, steaks, lamb shanks, soup of the day and freshly cooked bread rolls. I highly recommend this venue for dining and the grounds are beautiful.

CBHH-Reception, Reception at Castle Bromwich Hall Hotel, responded to this review
Good Evening AngBev66 I am delighted to read your feedback on your recent visit here. I have passed on your comments to all the team including the chefs and bar staff. We hope to welcome you back very soon! Kind Regards

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