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Codes Avantages

Destination

Leamington Spa, Royaume-Uni

Date d'arrivée

27/11/2022

Date de départ

28/11/2022

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2  adultes0   enfant

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Codes Avantages

The Jephson Hotel, BW Signature Collection, Leamington Spa

16-20 New Warwick Road, CV32 5JQ, Leamington Spa, Grande Bretagne - Voir sur une carte
The Jephson Hotel, BW Signature Collection - Vue extérieure The Jephson Hotel, BW Signature Collection est idéalement situé dans le centre de Leamington Spa. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Créé au début des années 1920 à partir de trois demeures victoriennes du XIXe siècle, le Jephson Hotel, by BW Signature Collection conserve la grâce et le caractère de l'époque victorienne. Il se trouve à seulement cinq minutes du centre-ville de Leamington et à une courte distance du château de Warwick et de Stratford-Upon-Avon, la ville natale de Shakespeare. Le Jephson Hotel, by BW Signature Collection travaille à retrouver son ancienne gloire et a récemment terminé une rénovation complète suite au changement de propriétaire en mars 2019. Les chambres Executive joliment rénovées offrent les équipements modernes et le niveau de confort que le voyageur d'affaires et de loisirs d'aujourd'hui attend.Trois salles de réunion et de réception sont disponibles pour différents types d’événements. L’hôtel est à 15 minutes à pied seulement de la gare de Leamington, qui offre des liaisons directes pour Londres et Birmingham. Le bar-restaurant sur place sert des plats simples.Le Jephson Hotel, by BW Signature Collection dispose de deux parkings sur place, l’un à l’avant, à l’entrée de Warwick New Road et l’autre à l’arrière, à l’entrée de Warwick Place, avec deux espaces pour les personnes à mobilité réduite (permis de stationnement nécessaire). Le parking est gratuit pour les clients qui séjournent à l’hôtel ou assistent à des réceptions.

BW Signature Collection

The Jephson Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Bar-salon sur place ou à 30 mètres de l
    Bar-salon sur place ou à 30 mètres de l'hôtel.
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Service d
    Service d'étage
  • Personnel multilingue.
    Personnel multilingue.
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 147 voyageurs
Note attribuée
Excellent
39
Très bon
25
Moyen
21
Médiocre
20
Horrible
42
CONSULTEZ LES AVIS POUR
En couple En couple
29
En famille En famille
11
Escapade entre amis Escapade entre amis
17
Professionnel Professionnel
29
Voyage solo Voyage solo
1
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Lovely stay"

5
User 15/11/2022

Stayed for 3 night. Staff were all fantastic. Room as clean and tidy a little warm but comfortable and quite. The shower was amazing. Food was lovely. This was are second time staying and we hope to stay agene. we would recommend to friends and family

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Angharadj Thank you for your kind review we are pleased that you enjoyed your stay and hope to be able to welcome you back soon.

"A very good stay "

4
Julie D, Yorkshire, United Kingdom 13/11/2022

We had a very good 2 night stay with breakfast. The room was small (as advertised) but had adequate storage and a clean and well decorated shower on-suite. The staff were friendly and helpful and the breakfast was good for the price. The only negative was the mattress which was lumpy, but that is not uncommon in hotels. We would stay again.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear jcl968 Thank you for your feedback we are pleased that you enjoyed your stay with us and hope to be able to welcome you back in the near future.

"Hit and miss "

3
wettiebetty, Brighouse, United Kingdom 06/11/2022

Unfortunately for us this hotel didn't seem to have any identity. It was a plain building but inside it was too ostentatious for the outside. It was fronting itself as a plush boutique hotel yet the rooms didn't reflect that and it where it was boutique style it was almost like they'd veneered over the cracks. For example the dining room was all boutique style but look up at the cover on the aircon unit and it looks 40 years old it's somehow all front with no sustinence. The breakfast as very average with just one person working out the front. It was help yourself buffet style but the bacon I doubt had seen a frying pan grill or oven and the same could be said for the sausage. Unfortunately we had a negative experience checking in which gave a poor impression and although the 2 young girls acted in a suburb way they shouldn't not have had to deal with a very inebriated guest! Overall I did have a reasonable nights sleep but I won't be rushing to rebook sorry.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Wettiebetty, Thank you for your feedback, we are sorry that the style of the hotel was not to your taste, we are in the process of upgrading the hotel and facilities as we work our way through of program of improvements, not sure i can do much to improve the exterior of our 1920's building but will review your feedback with the team and make improvements were we can.

"5 Star review"

4
Waraporn A, Coventry, United Kingdom 17/10/2022

A very good hotel staff very friendly and helpful only staid one night breakfast was 5 star. The only negative was the car park to small and you have to park on the road which is no good if it is raining which was in our case. But the good points far exceaded the one bad point the car park

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Waraporn, We are pleased that you enjoyed your stay with us, sorry you were not able to get a parking space during your stay, we look forwards to welcoming you back for your next visit.

"Good base to visit friends and family"

4
User 13/10/2022

We had a family funeral so needed a place to stay, and found the Jephson Hotel very good,we might use it again if we need to, the overall standard was good, we need a ground floor bedroom so our knees will not be subjected to climbing stairs

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Gilly S, Thank you for your review, we are pleased that you enjoyed your stay and hope to be able to welcome you back in the near future.

"Great stop over"

5
Jeanette H, Poole, United Kingdom 09/10/2022

I was attending a conference in Warwick and was recommended this hotel. The room was comfy and clean. The staff friendly and efficient. The menu and food were very good. I must pay a particular compliment to the young lady on reception who was very helpful and helped me to check in in using the QR code. She was very friendly and recommended some local attractions. So thank you Sasha and the rest of team Jephson Much appreciated

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Jeanette, Thank you for your kind review we are pleased that you enjoyed your stay and hope to be able to welcome you back in the near future.

"Perfect stop over"

5
Stephenh0701, Surrey, United Kingdom 07/10/2022

Stayed here for a business trip The welcome was courteous and professional, the room very clean and comfortable. The food was excellent. A special thank you to Sasha who was very thoughtful, kind and very helpful. She gave me great advice about the local area and was always friendly and very bubbly. A real asset to this hotel Thank you

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Stephenh Thank you for your review we are please that you enjoyed your stay and hope to be able to welcome you back soon.

"Awesome place to stay"

5
User 04/10/2022

It's a very nice quite and clam place to stay. The hotel is clean and tidy with very good food at the restaurant. The receptionist i.e. Elena was very helpful and friendly. She made our stays hassle-free and guide us about the city and places to see around. I would definitely recommend everyone to try and stay at this hotel.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Niteshk Thank you for your kind review, we are pleased that you enjoyed your stay and hope to be able to welcome you back in the near future

"Don't bother with breakfast."

3
Jannaroon, Oxford, United Kingdom 03/10/2022

I stayed at the Jephson a few weeks ago and loved it so much. Then, for an impromptu birthday celebration this last weekend, booked it again. We booked room only and thought we'd walk into town for breakfast. The hotel staff were very welcoming and the room was ok (apart from cobwebs above the window). Anyway we decided to book breakfast after all and paid £8.95 each. When we got to breakfast, we were told to go and find a table, there were no tables ready, we didn't want to use a table of 8 so we asked for a smaller table, so a table for two was duly cleaned and set for us. No one explained that it was all help yourself, including hot drinks. When I went to get my breakfast there was no hot food left, This was some 45 minutes before the end of service so not sure why this happened. After about ten minutes I went to ask Reception staff if any more hot food was coming out, she asked the kitchen staff and after about 5 minutes a little bit of scrambled egg appeared along with a handful of hashbrowns and some bacon. Sausages would be a further ten minutes. I gave up and just had some scrambled eggs on toast. My partner said it was the worst breakfast he'd ever had anyway!! He managed to get some as I ate my cereal. The moral of this story - save yourself some money and walk into town for a decent breakfast. This was a total shambles. I would have complained at the desk on departure but my partner asked me not to.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Jannaroon, Thank you taking the time to leave a review, I'm sorry that you experienced issues in the breakfast room and that your partner didn't want you to didn't raise them with us at the hotel before deciding to just post a negative review, it is always a lot easier for us to discuss your feedback with you in person rather then learning about any errors in our service after the fact. I will investigate the points you have raised to ensure that this was a one off occurrence.

"Local hotel"

4
Pam An Gary C, Southampton, United Kingdom 02/10/2022

Clean decor to bar and restaurant areas and reception and hallways. We had a small double perfectly adequate. Coffee and tea, hairdryer, modern shower kitchen. Bar shut at 10 a little early. Cocktail expensive for how it was presented. Breakfast ample and good standard all self service.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Pam, Thank you for your review, we are pleased that you enjoyed your stay and hope to be able to welcome you back in the near future. I will discuss your feedback in regards to the Bar with the team to see what we can do to improve.

"Trying hard"

2
User 01/10/2022

Definitely got the impression that the staff are trying hard but started with low expectations and was still disappointed. The location is good. About a 15 minute walk into the lovely town centre. However, the hotel itself is extremely dated and any makeover is painting over the cracks. Sound proofing in the rooms is awful and could hear every word from next door and noise from elsewhere. As it is an old building the insulation is poor so the rooms would be cold but for the fact they have the heating at full blast which means it's actually too hot. Must cost a fortune. Always looked to be dodgy characters hanging around. Would be suspicious of the reviews that say it is five star because, with the best will in the world, it most certainly isn't.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear r8159DYians Thank you for your review, I am confused about your feedback, not sure why you came to the hotel with low expectations? We do have the heating on as we are running our pre season tests to ensure we are ready as the colder weather moves in, I'm sorry that this impacted on your stay. I'm not sure who the dodgy characters you mention are as the only other people on site would be the other guests? I'm sorry that you do not agree with the other guests do do enjoy our hotel and the efforts of the team and have rated us as they feel and hope that you find a hotel you are comfortable in next time.

"Quality service by Rejo"

5
NorthStar11460953725, Johannesburg, South Africa 20/09/2022

My stay at The Jephson was amazing. The staff were very kind, but special thanks must go to Rejo who works in the diningroom & gave superb service. He chatted to the clients and always had a smile on his face. The Italian lady at reception was lovely and always had a chat every morning.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Good morning. Thank you for your kind review we are pleased that you enjoyed your stay and i will ensure that Elana and Rejo see your feedback. we hope to be able to welcome you back soon.

"Friendly staff"

5
Helen H, Carlisle, United Kingdom 07/09/2022

Very comfortable stay and would stay again. Friendly staff, clean rooms and good food. One evening the restaurant was fully booked but they were happy to serve me a meal to my room which as a solo traveller was great. Plenty of on-site parking.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Helen, Thank you for your kind review, we are pleased that you enjoyed your stay with us and hope to be able to welcome you back in the near future.

"Perfect Location"

5
canary26, Diss, United Kingdom 01/09/2022

The hotel was very clean and we felt very welcomed. The bar staff were attentive and helpful. Parking available in hotel grounds and free outside on the road. The location was perfect for our trip, just a short walk into town.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Canary26, Thank you for your kind review we are pleased that you enjoyed your stay with us and look forwards to welcoming you back in the near future.

"Kids working yppt "

3
hurst2, Eastleigh, United Kingdom 31/08/2022

My bedroom was ok shower can't get walm and TV was good but food was ok but the breakfast sausages should be cooked more and my bed was amazing and big and the lap in room 73 don't work and stuff was amazing and friendly and very kind and amazing and

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Hurst, Thank you for your review, we are sorry that aspects of your stay were not up to our normally high standards, i have asked maintenance to check the facilities in room 37 (don't have a 73), as we have not had any other reports of issues with this room. we hope to be able to welcome you back in the near future to restore the good faith once shown.

"We enjoyed our stay"

5
JPCMCR, Manchester, United Kingdom 17/08/2022

Nice hotel, recently furnished with lovely beds, new carpets and very soft comfy beds with two different pillow firmness types. The USB ports were a life saver. All the staff we met were lovely and the food was delicious. Thank you everyone for your hospitality!

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear JPCMCR, Thank you for your review, we are pleased that you enjoyed your stay with us and hope to be able to welcome you back in the near future.

"Excellent stay"

5
julie p, Truro, United Kingdom 16/08/2022

Superb Location lovely hotel friendly staff ,clean comfortable room, normal tea /coffee making facilities in room, parking could have been an issue as limited parking spaces on site although we had no problems .will definitely be booking again. A perfect stay !

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Julie, Thank you for your kind review, we are pleased that you enjoyed your stay with us and hope to be able to welcome you back in the near future.

"The Jephson Hotel"

5
User 07/08/2022

An excellent clean Hotel with friendly staff. A little expensive however. The food at breakfast was good and was in a good location for me to see the Commonwealth games at Victoria Park. We were in close proximity to the Town centre.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Djscott, Thank you for your kind review we are pleased that you enjoyed your stay with us and hope to be able to welcome you back in the near future.

"Excellent welcome from Elena at the Jephson!"

4
WilberEngland, England 03/08/2022

We stayed overnight at the Jephson and could not have been made to feel more welcome by Elena on the reception desk! She had taken our original booking and was so helpful. Nothing was too much trouble. Our room was clean and fortunately, as it was the hottest day ever, had a fan! The hotel is within walking distance of Leamington Spa and is ideally situated for exploring the town.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Wiber, Thank you for your kind review and I will ensure that Elena gets to see your lovely feedback, as she is on of the stars of my team and I'm pleased to see that recognised by the guests, we look forwards to being able to welcome you back in the near future.

"Terrible value for money"

1
User 03/08/2022

Room looked as though it was last decorated in 1950. No air conditioning and nightime temperature in the room room was in the high 20s (even with window open). There was no fridge so we were unable to cool drinks.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Guest, I'm sorry that your stay was not up to our normally high standards we are in the process of upgrading our rooms and do still have a few that require this, I'm sorry that w do not have A/C in our rooms as I'm sure you would agree the temperatures during your stay are not the normal level for the UK, and we have looked at options to have A/C installed but are unable to work out a viable system at the moment.

"Lovely stay"

5
jivegirl, West Kirby, United Kingdom 28/07/2022

Take no notice of some of the past bad reviews. This hotel has been taken over and has been refurbished. Initially I booked with booking.com but found the hotels website had a better offer including breakfast. Our bed was very comfortable, everything was clean, nice bathroom. No view from our room number 6 but still a lovely comfortable stay. Breakfast was nice. Buffet English breakfast, breads pastries, cereals and drinks. Welcoming polite staff. Free on site parking. It was perfect for us attending our son's graduation at Warwick Uni as it wasnt far from his digs and easy to get to the Uni. In fact perhaps the hotel should keep an eye on university graduation dates and aim some special packages at parents. Thank you for a great stay.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Jivegirl, Thank you for your kind review we are are pleased that you enjoyed your stay with us and hope you had a great day at the graduation and hope you will be staying with us again the next time you are looking to stay in the area.

"Comfortable stay"

5
User 15/07/2022

Pretty, boutique hotel, a bit on the pricier side but I stayed for Michael Buble concert so higher price was expected. Good full English breakfast and okay continental choice. Staff brilliant, helped me with finding a cab couldn't get an uber. I'd definitely go back

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Charlie G Thank you for your review we are pleased that you enjoyed your stay with us and hope to be able to welcome you back in the near future.

"Disappointing"

2
BruggeisCool, Kendal, United Kingdom 14/07/2022

Location good - short walk to the centre and railway station. Reception area and restaurant very nice, however corridoors were shabby and like a rabbit warren, room was cramped, bed was up against wall, window would not open, blind was broken, breakfast was not good.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear BruggeisCool, I'm sorry that the small double room you booked was not up to the standard you expected, we are in the process of upgrading the hotel and the corridors are part of this plan but we have focused on guest bedrooms and main public areas so far we hope to be able to show you the continuing improvements if you will consider staying with us again in the future.

"Enjoyable Stay."

5
suecottey, Somerset, United Kingdom 10/07/2022

A very nice hotel with comfortable rooms, comfortable modern seating in the bar/ lounge, lovely shiny floors in the lobby & dinning room. Very good location for Warwick Castle, British Motor Museum, 3 lovely parks in walking distance, & walking into Leamington spa.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Suecottey, Thank you for your kind review we are pleased that you enjoyed your stay with us and look forwards to being able to welcome you back in the near future.

"Regular guest"

5
nisseki, Hong Kong, China 04/07/2022

I have been a regular guest since February and it's a great hotel to stay at. Staff are super friendly and any issues they can resolve promptly. It's only a 5 minutes walk to Leamington Spa and close to bus stops towards Warwick.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Williama Thank you for your kind review we are pleased that you enjoy staying with us and look forwards to your next stay.

"Small room, hideous views and noisy function"

2
316peggysue, Essex, United Kingdom 04/07/2022

Expensive for what we got. Noisy wedding function which we weren't told about when we booked and basically told tough luck when we complained. Had to listen to caterwauling until 12pm from the guests on the karaoke machine below. Soundproofing is urgently needed if they are going to hold weddings although judging by the receptionist's response, other guests' comfort is of no importance. On a positive note the bed was very comfortable and the room clean. Toilet seat was broken.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Peggysue, I'm sorry that the small double room that you booked was not up to your expectations we have tried to ensure that all room sizes are listed on booking sites and hope that the room descriptions give a clear indication of what to expect. Once we took the wedding booking we did advertise on all the available booking sites as well as sending out reminder emails that due to a function taking place that the bar and restaurant would be closed, I'm sorry if you felt this was not clear that they would also be having a disco. I can only apologise that you felt disappointed following your stay with us and hope that you are willing to give us a second chance to restore the good faith once shown.

"Damp and Noisy"

2
User 03/07/2022

Cons: The walls were visibly damp and stained with paint flaking off. Furniture was damaged and unstable. The door had a large gap at the bottom that let in light from the hallway at night. The door was unable to close on its own, possibly because the frame had swelled from the damp. The floors above creaked very loudly at night. The bed frame was loose and creaky. Pros: The bathroom seemed to have been renovated recently and was quite nice. The staff were very friendly and helpful.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear G4330RLieonc, I'm sorry that your recent stay at the Jephson Hotel was not up to our normally high standards and for this i am truly sorry, i would be grateful if you would contact me directly at the hotel on gm@jephsonhotel.co.uk so we can discuss your feedback in more detail.

"The Jephson Hotel - Dr Jephson would be impressed!"

5
lumsden18, Ayr, United Kingdom 23/06/2022

This really is a beautiful hotel in the heart of Leamington Spa. This was a perfect location for us and the history surrounding the name of the hotel is fascinating. Everything was wonderful. The bar, breakfast in the morning and the room was superb.

"Flying visit"

4
na0miguest, Swansea, United Kingdom 20/06/2022

Stay here regularly when visiting my elderly mother who resides in a local care home. Hotel is clean and beds are comfortable. Staff are friendly and the breakfast is adequate. Good value for money given the central location. Good shower.

"Best Western get it right."

4
Andy H, Isle of Wight, United Kingdom 05/06/2022

Booked a one night stay to break a journey and visit a favorite restaurant close by. Elma for those that are interested. To be fair the hotel came up as one of the cheapest in the area so we ignored the bad reviews and booked it. Easy to find, easy free parking and a clean, professional reception that had us in the room in no time. To be fair the room was small but it had all the facilities we needed for a one night stay and the bed was very comfortable. The en-suite was a good size with a large walk in shower. The buffet breakfast was very tasty, sausages and bacon of a reasonable quality and hats off to the person who made the scrambled eggs, they were great. All in all a good value hotel that we would use again.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Andy, Thank you for your feedback following your recent stay at the hotel, we are pleased that you enjoyed your stay with us and hope that you will be staying with us again in the near future.

"Room 42 06/2022"

1
Misspringle, York, United Kingdom 05/06/2022

We booked with a large group of people for a wedding all the way from Liverpool. On arrival it was apparent we had paid a lot more for the room then they had! And also they had breakfast included. I asked the reception why this was to which she advised they had been offered a better offer then us which included Breakfast! I asked if as we had paid much more would they include breakfast for us as they charge 10£ per person for breakfast. To which they responded with a “the manager has said we are unable to help you” And that was that!! In the end it isn't so bad as all our guests said the breakfast was vile

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Misspringle, I'm sorry that your stay was up to our normally high standards, the majority of others who were staying at the hotel and attending the external wedding booked their rooms weeks before you did which is why they all were on a different rate to yourself, I was not prepared to give you two free breakfast's despite your threats to put a negative review on this site, and i was running the breakfast on the Sunday morning in question and non of the other members of the party who were also staying said anything negative about the breakfast they all left the restaurant very happy, if this was not the case i would be grateful if they could contact me directly so we can discuss this with them.

"Good stay easy to find the hotel."

5
Richard B, Peterborough, United Kingdom 29/05/2022

Thanks to the reception staff who were excellent as we had a free upgrade as the first room was not suitable. The second choice was great. The bathroom had a walk in shower which was wonderful. Easy to use and all facilitates worked. The bed was comfortable. The evening meal was good we both liked it. The breakfast was for me good . My wife has a mushroom allergy and did not have the cooked breakfasts as there may have been cross contamination of the mushrooms from the serving spoons. Only a minor problem. Overall the staff were excellent. Tip park at the rear of the hotel there is a large free car park .

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Richard, Thank you for taking the time to leave a review following your recent stay at the Jephson Hotel, we are pleased that you enjoyed your stay with us and hope to be able to welcome you back in the near future.

"Lovely staff! "

5
User 23/05/2022

I stayed at the Jephson last week to celebrate my boyfriend's birthday in Leamington spa. We checked -in early and Elena was lovely and really helpful. The room was clean breakfast was delicious. The staff in general was really friendly , we felt at home! x

"Not very good"

2
mrh96, Sidcup, United Kingdom 19/05/2022

We stayed here for 4 nights in may 2022. We will not be going back. We had problems from the beginning. No coat hangers No hair dryer Dirty bin and bathroom drawer. Bedding didn't fit Etc etc Too many problems to list really. The best thing about this hotel was Juliet.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Mrh96 Thank you for taking the time to leave a review following your recent stay at the Jephson Hotel, I would like to reiterate my apologies for the issues you experienced during your stay with us that I made in our direct correspondence, i hope you are willing to take me up on my offer and we are able to welcome you back to the hotel and restore the good faith once shown.

"Birthday weekend."

5
User 15/05/2022

Travelled from Kent to visit this area. We where not disappointed. The staff are very friendly and helpful. The rooms are just right. Clean, comfortable bed, clean towels daily. Tea coffee in the rooms. Breakfast was lovely and fresh. Plenty of parking and close to all amenities. Thank you for a lovely few nights stay. We will be back

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear X2437Nlsarahh, Thank you for taking the time to leave a review following your recent stay at the hotel, we were pleased that you chose up to spend your birthday weekend with and hope to be able to welcome you back soon.

"Peaceful location but near to the centre. Staff amazing."

5
flyingpig2017, Birmingham, United Kingdom 14/05/2022

If you want to be within walking distance of the centre but be within a 5/10 minute walk this is the place for you. Extremely clean, lovely helpful staff. We were given a coffee on arrival as we were early and our room was not quite ready. If you want a car space we would recommend you check in early especially at weekends as the car park is not massive. Having said that there are paying car parks not far away and this would not be a problem for us in thefuture!

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Flyingpig2017, thank you for taking the time to leave a review we are pleased that you enjoyed your stay with us and hope to be able to welcome you back in the near future. when you do come back and if you are unlucky not to get a space in the car park please note that the road out the back of the hotel has free parking.

"Great location, clean and comfortable rooms"

4
SophiePTravel, York, United Kingdom 09/05/2022

Great location in walking distance from the centre of Leamington Spa. My husband and I stayed for a friend's birthday. We were able to walk into the town centre within 5 minutes. The bedroom was clean, comfortable and spacious. Comfortable beds. Breakfast had a hot buffet, pastries, toast and cereal on offer. We particularly liked that during the weekend breakfast was offered between 8am-11am which meant we could have a well deserved lie-in.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Sophie, Thank you for your feedback we are pleased that you enjoyed your stay was was able to get that all important lie-in whilst staying with us, we hope to be able to welcome you back to the hotel in the near future.

"Brilliant Staff and Excellent GM"

5
User 02/05/2022

The lady on Reception( ELena ) was very Proffesional and polite when i checked in so the first impression was great Elena is great asset for the reception team. Food was good but could do better. Rooms are of decent size. General Manager of the hotel was great he was helping every where. Overall i would recommend the hotel the staff are very pleasant and great service.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear John N Thank you so much for your review, we are pleased that you enjoyed your stay with us and we look forwards to being able to welcome you back in the near future.

"Short break"

4
User 28/04/2022

The hotel restaurant has a good choice of evening meals which were enjoyable. The hotel is currently being refurbished and our bathroom had newly fitted shower with fresh towels being provided daily. The beds are very comfortable.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Lukenid48, Thank you for your review, I will pass your feedback onto the kitchen team. we are pleased that you enjoyed your stay with us and hope to be able to welcome you back in the near future.

"Great location and great staff"

5
Tottontigger, Southampton 27/04/2022

We had a nice 3 night break in this hotel. The staff were just great and we were very comfortable. It was nice to leave the car in the car park and to use the bus - there is a nearby stop for both the centre of Leamington and Warwick. At the time of our visit, refurbishment was ongoing and it will be nice to return when the improvements have been made.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Tottontigger, Thank you for your review, we are pleased that you enjoyed your stay with us and were able to enjoy all their is to do in the midlands during your stay. We look forwards to welcoming you back on your next stay with us.

"Slept like a baby"

5
Trip50940140088, Mijas, Spain 26/04/2022

Arrived at hotel and received a very warm welcome. Hotel room was lovely so clean and the bed was amazing slept soundly all night. Bathroom spotless and looked as though it was brand new. Breakfast was lovely and plentiful as well as pleasant atmosphere would definitely book here again Well done !

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Trip, Thank you for your kind review we are pleased that you slept well during your stay with us and hope to be able to welcome you back soon.

"Time away"

5
Pampateman, Milton Keynes, United Kingdom 24/04/2022

Had a lovely one night stay with husband in beautiful hotel. Beautiful decor and a great comfortable room. Wonderful cooked breakfast. Very close to the town and several landscaped gardens to wander around. Will definitely be staying again.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Pampateman, Thank you for your kind review, we are pleased that you enjoyed your stay with us and look forwards to being able to welcome you back to the hotel again in the near future.

"Perfect hotel experience"

5
pianoyvette, Morecambe, United Kingdom 10/04/2022

From the minute we arrived we were greeted with friendly and helpful staff. The hotel is easy to find, with ample free parking. Ideally located for access into town (only 10 mins walk away). At the time of our stay the hotel was undergoing refurbishment, which meant that some of the carpets were lined with plastic. However, this didn‘t detract from our overall satisfaction of the hotel or its ambience. Our room was newly refurbished; lovely decor, bathroom was spotless, very spacious room. No complaints at all. Would stay here again in a heartbeat. Breakfast was included in our booking, at a very reasonable rate. Highly recommended. I don't understand why it only has 2.5 rating…..

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Pianoyvette, Thank you for your kind review we are pleased that you enjoyed your stay with us and look forwards to being able to welcome you back in the near future.

"Ok"

2
MrsLeigh21, Portishead, United Kingdom 03/04/2022

Pros Parking on site Welcoming receptionist Cons Room way too hot and you cannot turn off the radiator Dodgy tiles in bathroom Pathetic shower Our stay was ok, bed comfy BUT not being able to turn the heating down/off made the room stifling. The restaurant had a very dull menu and the soulless. We went out for dinner to a nearby pub which was great and we would recommend going out of the hotel. Got back after our dinner to have a drink - no one serving and no life at all. The reception has been done up very nicely but everything else falls short. We made our comments on check out to the receptionist- she just said oh we always have issues with radiators and all our tiles are wobbly…not a great response. Totally not worth the money but I guess we were paying to be in Leamington Spa rather than a good hotel. We definitely would not book again as I am sure there are much better hotels in the area.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Emmben, Thank you for taking the time to leave a review following your recent stay at the hotel, I was disappointed to read that the stay was not up to our normally high standards and for this I am truly sorry. I am reviewing your feedback with the team and have already instructed the maintenance team to look at the radiator and the Head Chef to review the menu, we hope you are willing to reconsider and give us a second chance to show that what you experienced was a one off occurrence.

"Excellent visit"

5
Michael S, Exeter, United Kingdom 03/04/2022

Took a coach party to stay here for four nights. Received a good welcome on arrival, the rooms were clean and comfortable, had a good choice of food, the manager and staff were friendly and very helpful. Car / coach parking on site. Customer service excellent.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Michael, It was a pleasure to look after you and your group during your recent stay at the hotel and we hope to be able to welcome you back to the hotel in the near future.

"Not worth the money"

1
kerrybrown117, Northamptonshire, United Kingdom 02/04/2022

Hotel looked Nice on website. Reception is the only nice thing about this hotel. (Tip : No lift with suitcases ). I booked a twin room. It's more like a storage cupboard. No room at all. It feltt like a prission cell, but smaller. You will Have to sit on the small single bed to relax as no room for a small chair. And smelt of urine really bad.not a nice place to relax. Or even to get ready to explore Lemington spar. We Complained to the staff and the manager lied and said its a superior room. And he left the room. So Complaind to Reception. They did Give us a second room that was dirty and dark. The window opened to a drain Pipe and brick wall. Pile of Cigarette butts on window ledge. ( I have photos as proof) dirty dark and dingey. Worst rooms ive ever seen in a hotel. The staff didn't care. One member of staff even said she wouldn't stay there. "It's a dump". No Internet or signal in the room . ( included in the price, piontless if it doesn't work) No cold water in Bath room. Came out luke warm. They Said its high street location.its more like a 25 minutes to walk to town centre. Its that uncomfortable We didn't and couldn't stay here. We left to go to a nicer hotel in Kenilworth.( not the location we wanted but had no choice. No help from staff at all. Just excuses that they were renovating some of the rooms . I was told to call best Western to complain.which I have done. They passed it back to the manager and still waiting on a response. ( i was advised it would be 7 days ) well that's more lies. I should hope for a refund or contribution to the second hotel we had to book in to at last minute or a bestwestern voucher won't get my hopes up. Customer service is shocking.

"Food excellent choice and quality . Staff friendly accommodating and the manager fabulous. Beds comfy rooms clean .p gre"

5
Missie220173, Tavistock, United Kingdom 01/04/2022

Clean comfy beds , manager friendly staff lovely quiet street walking distance to town food excellent would recommend staying here I stayed a week and loved it . Rooms airy . The hotel deserves more the 2 stars …it should be 5 . Love Lemington.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Missie, Thank you for taking the time to feedback on your recent stay at the hotel, we are pleased that you enjoyed your stay with us and hope to be able to welcome you back in the near future.

"Needs a lot of work to bring up to the best western standard."

1
User 28/03/2022

Single glazed windows that are cracked and broken looking into other hotel bedrooms and grubby flat roofs. Shower awful. Its connected to the tap. Bath fills up so clearly blocked somewhere. Breakfast undercooked and set up the wrong way round. Cery pokey. Everyone in each others way. Staff to busy chatting to each other.

Anthony Wickenden, General Manager at The Jephson, responded to this review
Dear Sturitchie, Thank you for taking the time to feedback to us on your recent stay at the hotel, we are sorry that the stay was not up to our normally high standards, we are in the process of upgrading our rooms and I'm sorry that your room had not been done before you stay. we hope you are willing to give us a second chance in the near future and show you the continuing improvements we are making.

"Good accommodation with great staff"

5
514suneelg, Edinburgh, United Kingdom 16/03/2022

We stayed for 4 nights in March while attending the Planet Rock Winters End music festival. We knew it's a 3 star hotel when we booked and it's a very good 3 start hotel with a good sized room, comfy bed, tasty breakfast and plenty parking. It was a 15 minute walk to the centre of town. The staff were all very friendly and helpful throughout our stay. We'd happily stay there again.

"Stay away."

1
kerrybrown117, Northamptonshire, United Kingdom 11/03/2022

Nice on website. Reception is the only nice thing about this hotel. No lift with suitcases. Given a twin room. It's more like a storage cupboard. No room at all.It feltt like a prission. And smelt of urine .Complained and the manager lied and said its a superior room. And left. Complaind to Reception. Gave us a room that was dirty and dark. The window opened to a drain Pipe and brick wall. Cigarette butts, dirty dark and dingey. Nasty rooms. The staff didn't care. One even said she wouldn't stay there. It's a dump. No Internet or signal in the room . No cold water. Said high street location. 25 minutes to walk. We didn't stay. We left to go to a nice hotel. No help from staff. I am told to call best Western to complain.I will be emailing. I should hope for a refund or contribution to the second hotel. We will see.

"Average"

3
Earl_1978, Northallerton, England 07/03/2022

It's ok at best - the reception area looks newly re-decorated but once you get beyond that it is quite rundown. Staff were friendly. Problems in our room (4). Checked in to find the radiator leaking - it was fixed with electrical tape! Light in the bathroom didn't work and wasn't repaired during our stay. Also barely any water came out of the hot water tap - not repaired. The room wasn't especially clean and needed some painting. Single glazed windows let in a lot of noise from the busy road outside. I think the carpet was from the 70s and the rest of the room was modernish - bit mismatched.

"Tiny rooms"

2
SL24051995, Gloucestershire 27/02/2022

Disappointed with the stay, Booked a premium room and it was absolutely tiny. Moved to another room which was bigger and more comfortable. Floor had a huge dip in by the window. In the morning unable to shower as the water pressure went and just dribbled out. Breakfast took ages to come out even though there was only about 5 people in the breakfast room. Disappointing stay.

"Worst hotel we've attempted to stay at."

1
User 24/02/2022

We had this as a bit a gift gift and booked it as was exploring the area. Two nights booked in their standard room. Travelled through one of the worst storms to get there. Check in was ok as far as these sort of hotels go. Given key to room 1. On opening the door to the room hit by smell of sewage. On entering the box size room smell got stronger the closer to the en-suite. Worse inside there. Didn't look at rest of the tiny room as was not going to be staying there. Back to reception downstairs ( no lift found and partner has MS so made it awkward) you old staff about smell ok room. Given key to room 2 and back up the stairs we go. Opened this one and no smell noticed so good so far, but struggled to get in the room as so small. End of the bed you have about 12 inches then it's the desk. En-suite tony and mouldy and so dated. Sink was cracked and not recent either. Toilet didn't flush properly. Would of looked around a bit more to see if could stand two nights of it but the fire alarm went off so back down the stairs we go again and stand outside in the storm with other guests. Finally told can go back in but decided can not cope with this place. This was meant to be a get away and we both love to explore but this wasn't a good base for us to do that. Checked out and told we could have another night on them in the next couple of months if we wanted. So our two night stay was under a hour. Found a beautiful hotel not too far away. Wroxall abbey hotel. Worth every penny. One of best uk hotels we've stayed at. West western you need to refurb your rooms and get your act together.

"Should be closed down"

1
User 20/02/2022

Shambolic hotel. Room was a box, stains from previous occupants still on bed sheet, no food as restaurant shut an absolute joke it's a normal requirement of a hotel. Then no hot water or heating should not be allowed to stay open. And during the night doors banging drunk people partying in a room strong smell of weed aswell. Just stay well away

"Awful, shocking, not fit to be open"

1
patricknH7183CT, Manchester, United Kingdom 13/02/2022

Dreadful hotel, doors banging all night, youths running in corridors and all sorts of people coming in and out of a fire exit door going into a room opposite sounded like a right party going on. Went to ask them to keep it down and was confronted by someone smoking a cannabis joint at the door and told to clear off or else. Rang the night reception no answer at all let it ring for 20 minutes. I don't think there were any staff in the building at all if so they must be a sleep. Mentioned the problem on the way out and was told we have had a few issues that's it. I have reported the hotel to best Western and the local authority. Not fit to be open.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear patricknH7183CT, Thank you for the review. In order to investigate the matter, I would like to discuss directly with you as H&S of our guests and staff members is top priority. Unfortunately, we are not able to find you in our system under patricknH7183CT. Please contact me on gm@jephsonhotel.co.uk or call on 01926699229. I look forward to hearing from you soon.

"Excellent short stay"

5
User 11/02/2022

Had an excellent short stay at the hotel. Very clean hotel and the staff were very helpful and friendly. The location was great as it was only a short 10- 15 minute walk into the town. Already booked for another stay.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear TonyDale70, Thank you very much for a wonderful review. Your review has been shared with the team. We look forward to welcoming you soon. Regards

"Awful night"

1
Denise O, Windsor, United Kingdom 27/01/2022

The room we stayed in was very pokey and grubby. We have stayed in hotels all over the country and never had one so small. the sound of water constantly running throughout the night. Doors were banging and woke us up at 2..am. Cannot understand why when the hotel was not full you would put anyone in that room. The staff were friendly especially the barmaid. a definite nono.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear Denise O, Thank you for the review and I am glad to read your positive comment on staff and our barmaid. I am sorry to learn that your room was small and you were disturbed by the noise of the doors. We always try our best as a team to make sure our guests are comfortable. We are hopeful of your return in near future and confident that you will have a great stay. Regards

"Better than expected"

5
User 24/01/2022

After seeing other reviews I wasn't really excited to stay here but I was pleasantly surprised. Staff was polite and very helpful, they couldn't have done enough for you. My room was cosy and the bed was very comfortable, however it was a little chilly. Receptionist was very helpful and brought me a spare heater. I have booked a superior room. I really enjoyed the dinner, it was tasty and priced reasonably. Breakfast was ok, simple full english and some continental options. Overall I would recommend if you're in the area.

"Avoid!"

1
Departure59991073440, Glasgow, United Kingdom 24/01/2022

This place is undesirable! Dated, creaking floors, constant sound of water running through the pipes and the food - avoid at all costs!! For a BW hotel this is the worst by far! Toilets are filthy and shower didn't work in my room. I order “The Pie of the Day” and I was unable to cut through this. I broke it apart with my knife and it was charcoaled inside! Glass of coke was flat and tasted like water.

Jephson Hotel, Guest Services / Front Office at The Jephson, responded to this review
Dear Departure59991073440, Thank you for your review. It is however with great disappointment to hear that there were elements of your stay that you are unhappy about. We are very sorry you are not happy with your room, please see our friendly reception staff as we are always happy to help and offer another room when available. Guest satisfaction is very important to us. We apologise that the food fell short of your expectations. Our staff generally does a great job when it comes to preparing meals, so it is strange that this happened. I will personally look into the situation. Thank you for your comments as they will help us make our service better in the future. We care about our customers and would like a chance to rectify the issues, we sincerely hope we can still make your stay better. Kind regards, Maggie, The Jephson Hotel.

"Could do better"

3
Shiela1956, Dartford, United Kingdom 23/01/2022

Reception was lovely and the bar but our room was very shabby and didn't have a shower because it was full of mould and it felt quite dirty and the bed was the worst bed I have ever slept on. Definitely needs a good clean and Tudy up

"Poor quality wouldn't bother"

1
User 16/01/2022

Easy quick check-in. Very poor after flithy room carpet all stained and dirty towels on shower room floor from previous occupant. Drinks very over priced also lager tastes very bad something wrong with it also tried to serve it in a dirty glass all stained disgusting. Bad night's sleep meant to be a double bed not two singles shoved together with a big divide in the middle. Breakfast was very poor and cheap quality did complain waitress shrugged her shoulders and walked off. Pastries were stale and chewy and cooked breakfast was poor but it matches the service we received in the breakfast. I would not stay again ever. Poor hotel and staff for the money

"Excellent"

4
peterdC2716OF, Wrexham, United Kingdom 15/01/2022

Excellent value for money, within easy walking distance of the town centre We checked in on line before arriving so our keys were ready at the Reception desk. The staff member at the desk was friendly and pleasant. The room was clean although maybe the carpet could be replaced, it looked a little tired! We had a drink in the bar later in the evening, no problems with staffing. The breakfast was excellent with a good choice of hot food or cold if you wished. All in all highly recommended.

"NEVER AGAIN"

1
sarashp2021, London, United Kingdom 31/12/2021

Good safe check-in but downhill from there, room was dirty and musty with water stains on the wall and ceiling. The bar looked nice but waited ages for someone to serve me and in the end give up waiting. Finally found a member of staff in the restaurant stood there on her mobile phone did not even acknowledge me just carried on texting on her phone. Menu looked poor as well thank god for uber eats. Noisy night thanks to room across the landing also strong smell of cannibis rang reception no one answers the phone for 20 minutes then when they do they say we will check but the party seemed to go on till 4 in the morning. And to round things off no hot water in the morning, mentioned it to reception was told yes we know. Went for breakfast all pre heated and dried up, no bacon or sausage, or eggs the two waitresses both on there phones not bothered at all. When I ask 'oh yeah it will be out in minutes : and look back at there phones no apology or nothing. The place is a disgrace your staff are unprofessional and rude. I have told my company not to ever use your hotel again.

"Think again"

1
User 28/12/2021

Step access from both car parks and no assistance with luggage. No lift. Creaky floorboards and steps so sleep disturbances were a problem. The TV remote was a "universal" one so the programme guide was not accessible - channel surfing. The shower was a very tight fit and I'm not a "large person".

"AWFUL EXPERIENCE"

2
Jean H, Goostrey, United Kingdom 01/12/2021

We were "deposited at this hotel by GB Tours. The itinerary had stated the Holiday Inn at Leamington. Spa. The entrance and reception looked lovely though we had to carry our luggage down some steps. As it was a birthday celebration we had requested adjacent rooms. As there is no lift we carried our cases up several flights of stairs only to find two of us were on a different floor up another 2 flights of stairs. The room was cols and the thermostat was was resting on the radiator! After complaining they made up a sofa bed in the adjacent room to our friends. The bathroom was nicely refurbished but the toilet seat did not fit the toilet bowl. Both dinner that night and breakfast the next morning was self service and the food was disgusting and tepid. It is not suitable for anyone who has any walking difficulties as there is no lift and there is no wheelchair access. If you want a nice hotel, even if only an overnight stay, find another hotel

"Overnight stay in order to meet some old friends for dinner in town"

2
686elainec, Hitchin, United Kingdom 26/11/2021

Hotel is very close to Leamington town centre and all its amenities, this being the reason for choosing as well as having convenient on site parking. Our room was adequate albeit very dark as blinds could not be drawn back due to in effective mechanism. There was also not hot water for shower bathing or washing. Some bulbs did not work on all lights. Overall a very disappointing stay and will definitely not stay again.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear 686elainec, Thank you for the review and I am sorry to read the issues with blinds, lighting and hot water. I would be highly grateful if you could share more details of the room on gm@jephsonhotel.co.uk so we can fix those issues in order to improve our survives. Thank you.

"Overnight stay in standard double room"

3
matthewpenniall, Ashford, United Kingdom 27/10/2021

Lovely reception. Helpful and polite staff. Tiny room (#21) but adequately furnished (possible overly so) Bathroom; tiny (rounded) corner-shower cubicle. Breakfast very nice with plenty of hot or cold food (buffet). Good parking. Never tried the wi-fi.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear matthewpenniall, Thank you for the review. I am glad to read your comments regarding staff and breakfast. I understand your points about the rooms. We look forward to welcoming you in future.

"Breakfast let the stay down."

4
Claire B, Nuneaton, United Kingdom 25/10/2021

The hotel itself is absolutely beautiful. The lobby is stunning and the rooms are well decorated. The bathrooms are beautiful. Breakfast was a real let down though. Items not replenished including the bread and bacon.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear Claire B, Thank you for the review. I am sorry to read about breakfast, I have discussed the points with the relevant team and I am pleased to read that you liked lobby and bathroom. We hope so see you in near future.

"Good hotel"

4
User 24/10/2021

Good welcome at reception room OK. Problem no hot water this was sorted by barman/shift manager moved to another room straight away. Good choice of beers and wines served by the shft manager /barman good local knowledge and got a taxi sorted for us as well. Breakfast was OK lukewarm at best. Would stay again

"Terrible, avoid"

1
T8751KXmartinf, Manchester, United Kingdom 20/10/2021

Posh reception area unfortunately downhill straight away strange smell almost musty/poor hygiene in that area. Room was awful window backed onto a dark alley way at the back of the kitchen it so smelt awful. In the corridor outside it smelt of cannabis strongly with people coming in and out of the fire exit door. No restaurant in the evening but on website says is available. Went into the bar and the girl on the bar seemed incapable of pouring a pint it resembled a glass of froth or no head on the pint at all. Asked to speak to the manager and was informed by the girl on reception that he doesn't work weekends any issues will be passed on to him on Monday. Hilarious if the manager can't be bothered at weekends says it all. Avoid at all costs a tent in a field would be better

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear T8751KXmartinf, Thank you for the review and I am sorry for experience during your stay. Please feel free to contact me on gm@jephsonhotel.co.uk or 01926699229 if you wish to discuss further. I look forward to speaking to you soon.

"Uninhabitable"

1
198nobody, Cheshire, United Kingdom 03/10/2021

The smell in and outside of the room was unpleasant. The single room was dark and dingy and the radiator did not work. There was damp on the walls in the room and mould on the ceiling and floor in the bathroom. There was no mirror in the bathroom either and neither the towels nor milk/ coffee were replenished during my stay. The staff were pleasant and the hotel is handily located for a short walk into Leamington Spa.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear 198nobody, Thank you for taking time to leave the review. I am pleased to read your kind words for the team. I am sorry read that you had several issues with the room. As we are positioned in a low lying area, damp can very quickly affect the building however our maintenance team works continuously to deal with the issue. I apologise for the room now getting replenished, I have discussed this with the team so we do not have these issues moving forward. Please feel free to contact me directly on gm@jephsonhotel.co.uk when you are planning your next stay. I look forward to welcoming you in near future.

"Great service from friendly staff"

4
User 20/09/2021

Great place to stay and near to many historic places and things to do and see. Fabulous breakfast at a leisurely pace and excellent service by friendly staff. Access to to property is either down stairs from the rear car park and reception, or up a flight from the front there is no lift to upper floors and restaurant. People with mobility issues are catered for with provision of a ramp from the rear car park, to reception and lower ground floor bedrooms, I suggest contacting the hotel to check if access needs can be met.

"Visiting Glamping Show in Leamington Spa"

4
pantscyth1959, Llandysul, United Kingdom 20/09/2021

Great location walking distance to L Spa, shops and lots of great places to eat . Hotel was spotlessly clean and the staff very friendly. Having car parking was a bonus . Would go there again . Visiting Warwick and Stoneleigh showground was easy from the hotel

"Good hotel, good location"

4
captainpalatick, Bedlington, United Kingdom 14/09/2021

Easy to get to and loads of parking spaces, so I was immediately pleased. Check in was a bit of a pain, as my phone doesn't get on with QR codes, but after quickly checking in the old fashioned way I was soon in my room, which was clean, tidy and spacious. The bed wasn't the best admittedly, but the bathroom was fine with a decent shower. Oh, and other hotels please take note, you can do proper scrambled eggs in the same time it takes to do those disgusting microwave ones that too many of you send out to customers. Definitely recommended.

"Don't bother"

1
User 28/08/2021

Needs more investment and major tlc. Rooms very basic, small and lacking in everything. Had a bad nights sleep, felt every spring and had major roll together, bedding smelt chemically? Looks like things have been tarted up very badly by people not in the trades. Breakfast a farce, waited ages for hot food, came sporadically and was very poor quality. Shame, could be a very profitable boutique hotel in the right hands.

"Terrible place more like a hostel than a hotel"

1
Paula W, Skelmersdale, United Kingdom 27/08/2021

The staff were lovely and over worked because of poor staffing. I had to email prior to going and ask for an iron! The room was very small poorly laid out and the furniture was tatty and didn't match. The window faced a wall so the room was dark. We tried to get a different room as this one wasn't good for me as it smelt dusty, no lamp on my side of the bed, the carpet was stained, no grip rails in the bathroom, the sink looked like it was falling apart and was dirty, the taps dripped all night and had black dirt around one of them, shower was awful and the rail holding it was old with parts missing, the heated towel rail didn't work and was rusty. No cleaning was done in the three days we were there. Even the cups weren't changed. No fridge, no fire extinguisher, faulty smoke alarm flashing all night and the first night one of the lights in the ceiling was on low. No information regarding fires and where to go. The bar was closed the first night, Sunday, and the restaurant closed for the two nights we stayed there! Breakfast was basic and the yogurt was kept in a glass bowl open not in containers. The English breakfast was ok though and the staff were friendly and helpful. However, we asked to move when we arrived but was told they would check with a manager but we felt bad as everyone was complaining and the receptionist said she was new to the job. So we said we'd stay in the room but looked elsewhere but everywhere was full. We asked for the smoke alarm, light and dripping tap to be fixed but only the light seemed to be sorted out. I wrote an email to complain but my reply was ‘sorry your stay wasn't perfect!' No offer of recompense for the lack of services and giving a wrong impression as to the standard of this dump. The so called refurb that they claim has been done only seems to apply to the foyer the bedrooms are very poor decorated, plaster is falling off the walls, carpets are old. The bathrooms have dirty grout, old grubby shower curtains, old taps, chipped baths. This has got to be the worst hotel we've ever stayed in. You'd get better accommodation in a Premier inn or Travel lodge for half the price. It's a great shame as the staff are very amicable. The manager did say he's taken onboard my suggestions though but really?

"Just not good enough"

1
SteveBucks_England, Beaconsfield, United Kingdom 20/08/2021

I asked for a room which would be suitable for my disabled husband. The room was tiny but clean - down long corridors and included 5 steps. How he would have got up those if he was in a wheelchair, I dont know. The bed was pushed up in a corner, which meant I had to either climb over my husband or shuffle off the end of the bed. The bathroom door didnt close properly. The decorating was shoddy and the TV continually broke up. The staff are pleasant but surely the management must have realised this room was hardly suitable (I overheard the receptionist asking the manager if "one of the ground floor rooms would be ok". The cooked breakfast was plentiful but only the cheapest ingredients had been used (but at £5 what can you expect). We didnt report any of this as to be honest we were tired after a long journey and the thought of changing rooms and just the hassle was too much. We wont be returning.

"Lovely hotel"

5
helenwD4782SA, West Midlands, United Kingdom 19/08/2021

Lovely hotel with great staff. The staff were all very friendly and helpful making us feel welcome. They are very versitile in the roles nothing was too much for them. The hotel was very clean and tidy. There is a 10 to 15 min walk to the town but it was flat. Also there is a walkway along the fiver.

"Traditional Oasis"

4
John W, Stafford, United Kingdom 18/08/2021

We spent four days at this delightful hotel, in the company of a young staff who made it their purpose to make our stay a good one. Service was good, as was the food. Set at short walk from the town centre made it a good point to visit the parks and gardens. The station was a 20 minute walk, and Warwick was only 4 minutes up the line with Banbury 17 minutes the other way, so we got around.

"A lovely stay!"

3
alyssat694, Bradford, United Kingdom 18/08/2021

I was a little concerned after reading some of the reviews but I was pleasantly surprised! The foyer is welcoming but does imply the hotel is slightly more fancy than it is. It seems some areas have had a refurb. I stayed in room 18 which was lovely and spacious, also out the way of other rooms (only one room below and none on any sides) so felt very quiet. Good amenities and comfortable big bed. Rooms are dated but it was clean and had everything you need for a few nights. Bathroom however does need some attention. Very dated, shaver socket only works when the light (and fan) is on so couldn't charge my toothbrush over night without the noise. Cracked tiled and a build up of scale on the shower. However nice toiletries provided. Use the rear car park if possible as the front is a nightmare. Good location and plenty of parking though.

"cat swing room"

2
User 15/08/2021

The hotel has an ideal location, but the room was supposed to be an executive double. A double bed pushed against a wall/radiator, resultingh in climbing over my wife or down the bed, everytime I turn over I kicked the wall or kneed the radiator. No milk for drinks, menu was very limiting. I'm recovering from a stroke, and this was not a relaxing stay Shower cubicle was also very small

"Could be better"

3
fitchlea, Stansted Mountfitchet, United Kingdom 09/08/2021

Had a two night stay , hotel is nicely located with just a short walk into town. Reception and bar area are nice and rooms are clean but basic with no towels changed on our two night stay. Breakfast was nice but the same every day. But the fish & chips served in the evening were possibly the worst I have ever seen served . Fortunately the staff were very apologetic and gave us a full refund but unfortunately that tarnished a very pleasant weekend.

"Very Quaint: extremely disappointed."

2
peterclark2021, Marston, United Kingdom 03/08/2021

Reception area, gave me a false expectation of what was to come... Room was, acceptable, Bathroom/shower, cracked tiles on the floor, shower cubicle, no tray for bathroom accessories, so i had to lean out to get the, fortunately the door wouldn't close anyway, so that WAS a bonusm tho you would need to be of a slim frame to use the shower,mif you take my drift. Finally the Loo handle was loose and the loo itself would be uncomfortable for a person of a large disposition

"Average"

3
johnwh511, Chesterfield, United Kingdom 26/07/2021

No room information or food information ,WiFi very weak had window open due to no Aircon could hear noise from other rooms sent a link to read room information which would not open not upto best western standards we have received before

Jephson Hotel, Guest Services / Front Office at The Jephson, responded to this review
Dear Johnwh511, Thank you for staying at The Jephson Hotel and leaving us the review. Thank you for sharing your comments as this will help us improve our service for all our guests. It is however with great disappointment to hear that there were elements of your stay that you were unhappy about. We care about our customers and would like a chance to rectify the issues. I hope that the experience will not dissuade you from staying with us in the future. Kind regards, Maggie, The Jephson Hotel

"Awful experience"

1
catherinemcgrath2021, Birmingham, United Kingdom 09/07/2021

Room 9 - Room small hot stuffy, as soon as you open the door the bed is right in front of you and you can't walk into the room. What space there is is taken up by furniture. No blinds on windows only draw curtains so you have to keep them closed as the room is overlooked by other windows. No temperature control on shower, water scalding hot and burnt my foot - not acknowledged by reception staff. . Breakfast on first morning was inedible, burnt scrambled eggs, mushrooms were tinned and had black bits on them (could well have been dropped on the floor) and was barely warm. Couldn't eat it! Second night I was moved into room 19, shower better as temperature control worked but still no blinds on window (room was road facing), again hot and stuffy and too much furniture, had to rearrange it to be able to mover around the room. TV remote didn't work and hair dryer plug was jammed down the back of the draw. Breakfast was an even worse experience than the first morning. Once again burn scrambled egg, and all other items on offer were lukewarm. Assuming only a cook is employed as no chef would serve up that type of food or wear a napkin on his head as a bandana/head covering with his relatively long hair free flowing. Never stay here again and have told colleagues of my experience and told them never to stay here

"Avoid"

1
User 08/07/2021

Not good value at all we all stayed in King rooms and were below average at best, I'd hate to think what a standard room was like. Small, no view, uncomfortable, dated, grubby. Breakfast was a joke, was cold, they lost our order and it was just awful anyway. No direction from management and people running around like headless chickens. We went in the bar of an evening and guest had bare feet up on the tables and it was disgusting, the staff never said a word. Plenty of better places to stay, never again

"Disaster hotel"

1
martinlV8912ZW, Manchester, United Kingdom 08/07/2021

Absolutely no idea at all breakfast was appalling tepid at best. Shower was very dangerous loose tiles around it and water spilled over the sides. Some staff trying there best others just not bothered at all. Having a night porter shouting to guests down a corridor in a drunken voice night does not fill you with confidence if you should need them in an emergency. Hire proper staff who care not ones who think it's OK to be drinking and shouting in the early hours. AVOID

"Awful Experience"

1
cmcgrath2, Birmingham, United Kingdom 08/07/2021

I was in room 9 the first night, tiny, stuffy and extremely hot. Only heavy curtains on the windows so had to keep them closed as there were other windows that overlooked my room so not having any privacy. Shower is a danger/hazard as it has no temperature control, it was scalding hot and burnt my foot. Had to wash my hair in the sink and stand and have a wash in the sink. Told reception but it wasn't acknowledged. Noise from doors slamming and showers in other rooms started at 05:40 so no chance of any decent sleep, Breakfast was another bad experience, I asked for scrambled egg, mushrooms and sausage. The scrambled egg was inedible, burnt didn't resemble scramble egg, the mushrooms are tinned and had black bits on them. Couldn't eat it! The second night I asked to be moved into another room, which was room 19, again small, stuffy and extremely hot. Only heavy curtains on the windows so had to keep them closed as with the light on, a number of moths were coming in plus, room 19 is road facing. The shower temperature was better but the water was so slow, plain glass in the window but thankfully not overlooked. Breakfast was again an awful experience, water spill on the floor and I slipped on it and had to tell a member of staff to clean it up. Burnt scrambled egg on offer again, I told the cook (no way is he a chef with a napkin on his head) he shouldn't be serving that because it's burnt and tastes of nothing, fell on deaf ears. I asked for a hash brown, beans (had to ask for more than literally a spoonful) and a slice of bacon. All of it was barely warm and bacon was just shown the pan/grill. Awful experience and will never stay here again and have told colleagues not to either!

"Stay spoiled by noise levels and drunken guests."

3
User 05/07/2021

Parking good. Location not too bad. We stayed in room 58. General noise levels too high. Flushing toilets, fans and creaking floor boards were an issue. Room too small and warm. Window would not stay open to let air in. Bed was uncomfortable and your head was lower than your feet due to the sloping floorBreakfast average. Warmers did not keep the food hot. Sausage was very poor quality. Staff pleasant and helpful except the night porter who was shouting Good Night to the drunken guests who tried to get in our room at 2am. Complaint lodged but the staff can't control the "Quality" of the guests. I will not be returning based on this experience.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Dear Andypinks, Thank you for the review. I am sorry for your overall experience. I will discuss and action all the points with in the team. Please contact me directly on gm@jephsonhotel.co.uk if you like to discuss further. I hope that you change your mind and stay with us again in future. Regards

"Staff amazing xxx"

5
User 21/06/2021

I liked the look of the Hotel as it looked like a boutique hotel and it didn't disappoint. Reception area lovely, we had room 2 quite small but comfortable, our room could do with some tlc, it was clean, but using the toilet you could give yourself concussion when standing as it was very close to the wall luckily, were both under 5.4" on using the shower my friend thought it was wet room as it came out of the shower all over the floor, but staff were great from start to finish, at breakfast the breakfast chef came over and asked was our breakfast ok as we both like our bacon well done, i have to say it was on of the best cooked breakfast i've had, poached eggs as well. Staff gave us directions, printed of maps and called us a taxi the next day they were all very delightful thank you x

"Poor hotel"

1
User 06/06/2021

Room was dirty on arrival . Wiped window sill with a wipe it was filthy . Considering coronvirues not acceptable . My colleague found a mascara on his floor on arrival rooms not being cleaned properly . No resturant open first night . 1 person behind bar . Then shut bar the second night . Breakfast awful no eggs apart from scrambled. Awful place would never return . Faulty towers springs to mind .

"Good hotel"

4
shellibabe6, Shrewsbury, United Kingdom 30/05/2021

We stayed here before visiting Warwick Castle which is a 10 min drive away. Hotel was well presented. A lovely lady, Maggie was on reception and also acted as bar tender. Our room was bigger than we expected, the bed was huge. Breakfast was a bit of a let down. Didn't offer a vegetarian option to a full English nor did they really cater for gluten free (apart from the bread). But overall we enjoyed our stay here

Reservations Jephson Hotel, Guest Services / Front Office at The Jephson, responded to this review
Dear Shellibabe6, Thank you very much for your review. It was a pleasure to have you as a guest. We are grateful for your comments as they will help us improve the breakfast service. We hope to see you again soon! Kind regards, Maggie, Reservations The Jephson Hotel

"Best nights sleep"

5
User 27/05/2021

The hotel was spotlessly clean beds are amazing comfortable and so big had the best nights sleep looking forward to going there again Staff were very helpful and friendly Bathroom consists of a large shower and was beautiful Near to town centre and only a 5 minute drive to Warwick

Reservations Jephson Hotel, Guest Services / Front Office at The Jephson, responded to this review
Dear Jemdaiz, Thanks for taking the time to share your feedback with us. I am glad we were able to meet your expectations! We hope to see you again in the future. Kind regards, Maggie Reservations The Jephson Hotel

"Old hotel in need of a major refurb"

1
Kaymichelle, London, United Kingdom 26/05/2021

We stayed here as a midway point to meet family and catch up. The hotel appears fairly clean and modern, upon closer inspection though, everything is very dated and worn in need of a full refurb or at least a good lick of paint and a deep clean. Upon waking one of our party discovered what appeared to be mouse or rat droppings on her bed sheets and the floor didn't appear to have been hoovered as there were dead spiders in the corner. When mentioning this to reception, no apology was actually given just a lot of excuses. Sorry goes a long way. Breakfast left much to be desired! The cooked breakfast consisted of one sausage, one hash brown, very over cooked bacon, flavourless scrambled egg, beans in a ‘GU pudding' pot not a ramekin and a minimal amount of mushrooms. Coffee also came out in paper cups. Overall I wouldn't recommend this hotel for the price we paid.

Arvind Bhardwaj, General Manager at The Jephson, responded to this review
Thank you for your review. We investigated and dealt with the issue in the room and also spoke to the person over the phone before your review. I would like to clarify that there no rat droppings and it was a tiny piece of stone. The hotel is an old building, we continuously making improvements and I am sure you'll appropriate it. We have also refurbished 43 bedrooms recently. In terms of the quality of the breakfast I have noted your points and we will definitely look into it. You also mentioned about the paper cup which we understand. We used them for a short period of time as we didn't receive proper mugs in time as you can imagine the demand of catering equipment especially when entire hospitality sector opened almost at the same time. After my investigation I was surprised that nothing was mentioned about the breakfast neither on check out nor during breakfast. We would love to see you returning to stay with us again so you can see the deference.

"Lovely stay "

4
User 07/11/2020

Stayed at The Jephson for 2 nights for my birthday get away, the price is great for the hotel. Well decorated and furnished throughout, and very clean, although dated in some areas. I would say the front of the building needs an update. Staff were friendly, breakfast was great - and only £5 (although we weren't a actual asked what we wanted to eat, a English breakfast just arrive to our table). Would visit again.

"BRILLIANT HOTEL AND LOCATION!!"

5
User 18/10/2020

My boyfriend & I stayed at this hotel for 5 nights to celebrate our anniversary. We went during COVID & since the hotel weren't particularly busy they upgraded our room for free to an Executive Suite. The stay was very pleasant. The room was clean, tidy & modern. There was free coffee/tea facilities with a kettle & the ensuite has a good & powerful shower. There was also complimentary shampoo, shower gel & soap. The hotel was a 10 min walk into the town centre. There was plenty of high street shops and restaurants. Especially in Regent Court and the small shopping called Royal Priors. My boyfriend & I decided to extend our stay by a day since we were having a good time & they gave us a good deal to stay in the same room. Even though we had to switch room because they were having people in to fix the boiler, there isn't anything to complain about. They even let us borrow a extension cable to us our fire stick to watch Netflix. I really can't understand why there are so many bad reviews. I don't have anything bad to say about this hotel.

"Our weekend couldn't be more comfortable"

5
User 22/09/2020

We stayed in this hotel for a weekend in September. It's really well located, not far from Leamington town centre. I booked an executive room, looked like it was very recently renovated. Room was good in size and really clean. Unfortunately due to COVID housekeeping staff couldn't enter the room to clean it but on Saturday morning we called reception and they brought fresh towels and refreshments to us. The staff were very friendly and helpful, couldn't do enough for us. Very good COVID restrictions in place and plenty of hand sanitisers all around. Breakfast packed in a bag to go, I can't say a bad word about it, everything was fresh and tasty. I'd recommend Jephson to anyone, lovely place to stay at.

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