Best Western Rewards
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Novità! Paga i tuoi soggiorni in 3 rate SENZA COSTI a partire da 150€ Per saperne di più
Novità! Paga i tuoi soggiorni in 3 rate SENZA COSTI a partire da 150€ Per saperne di più
Seleziona l?opzione Klarna « Pagamento in 3 rate SENZA COSTI » al momento di pagare il tuo soggiorno. Il pagamento in 3 rate senza interessi è valido solo per le tariffe online non cancellabili e non rimborsabili.
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The rooms have been updated but the shower put water all over the floor (step in shower with no door or curtain). There is NO elevator for the second floor. Room was very hot when we got in - AC had been turned off. Breakfast was extremely crowded with no place to sit and the food was very basic and tasteless. No fresh baked products all processed individually wrapped. Bagels were not cut so everyone made a huge mess cutting with the wooden cutlery. I choose the hotel as a budget friendly one night option because of the previous positive reviews. I am not sure who would write those? I will not be returning.
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are sorry to hear about the issues with the shower, room temperature, breakfast, and the lack of an elevator to the second floor. We understand how frustrating these inconveniences must have been. Our front desk is available 24/7, and we always encourage our guests to contact us during their stay so we can address concerns and provide better service whenever possible. We strive to provide a comfortable and pleasant experience for every guest, and we regret that we fell short during your visit. Your comments regarding the breakfast selection, seating, bagels, and cutlery have also been noted and will be shared with our management team for review and improvement. We appreciate you choosing our hotel as a budget-friendly option and are disappointed that we did not live up to the positive expectations you had from previous reviews. Thank you again for your honest feedback.
Located in the heart of Windsor. Fairly new renovated with this price nowhere can beat it plus continental breakfast.
Thank you so much for your kind review! We're happy to hear you had a great experience. We truly appreciate your support and look forward to welcoming you back again soon! 😊
We stayed 2 nights while visiting family. The room was perfect. The bed was so comfortable, just like sleeping at home. Definitely would come again.
Thank you so much for your wonderful review and excellent rating! We truly appreciate your kind words and are delighted to know that you had a great stay with us. It was our pleasure to host you, and we look forward to welcoming you back for another memorable experience. You're always welcome, and we can't wait to see you again!
Very nice and reasonably priced. All the staff was friendly and helpful. Thank you
Thank you for taking the time to share your feedback and for your great rating. We're pleased to know you enjoyed your stay. We truly appreciate your support and look forward to welcoming you back for another enjoyable and even better experience in the future.
Despite being a budget friendly hotel (not a bad thing) the rooms are clean and comfortable, the staff are extremely friendly and accommodating and all in all its very muxh worth the value, especially if you're looking for an affordable stay.
Thank you for taking the time to share your feedback and for your great rating. We're pleased to know you enjoyed your stay. We truly appreciate your support and look forward to welcoming you back for another enjoyable and even better experience in the future.
Wasn't here long arrived at night left in the morning stop along the road trip. Hotel is older I expected better for a best western . The hotel is older room was ok little small . 10-15 minutes from downtown Windsor. It was ok for the night but just not what I expected . There was breakfast but the lobby sitting area was quite small.
Thank you for sharing your feedback. We're glad our quiet location worked well as a stop during your road trip. We're sorry to hear the hotel and room did not fully meet your expectations, and we appreciate your comments regarding the room size, lobby seating, and overall condition of the property. Your feedback helps us identify areas where we can improve the guest experience. We hope you'll consider giving us another opportunity to provide a better stay in the future.
Great time clean rooms and Wonderful friendly staff
Thank you for your rating. Our front desk is open 24/7, and we look forward to welcoming you back.
Free Breakfast was sucks .. No elevator ..never go there again ..
Thank you for sharing your feedback. We're sorry to hear the breakfast and property setup did not meet your expectations. Our front desk team is available 24/7 and always strives to provide the best possible service and assistance during every stay. We appreciate your comments and hope to have the opportunity to welcome you back in the future for a better experience.
Great place to stay. Will recommend to anyone .
Thank you for your feedback. We're glad to let you know that our front desk is available 24/7 to assist our guests at any time. We appreciate your comments and will use them to continue improving our service. We hope to have the opportunity to serve you better on your next visit, as we are always striving to provide a great experience for all our guests.
First time experience in my life the owner of this hotel abuse me verbly because when staying in this hotel in the room i find holybook of hindus and i find out someone wrote some wrong word on it and when i take this holy book to hotel reception owner call the receptionist and she give the ohone to me and he abuse verbally and also try scare me he said i m the owner of this hotel i gonaa do anything to u. Canada is free country everyone has right to follow any religion they but last night i experienced this thing i m sikh and reason i want to gave the holy bhagvat geeta to reception because its like some one try to disrespect this holy book but owner patel accused me so i suggest take other hotel he thinks he is above from law he can do anything the receptionist also witness this incident
Thank you for sharing your experience. We take concerns like this very seriously. After reviewing the situation, we believe this was a misunderstanding and not an accurate reflection of what occurred. We respect all religions and backgrounds, and we are committed to providing a safe and welcoming environment for every guest. We kindly ask that concerns be communicated respectfully so they can be addressed appropriately. Our team always aims to handle situations professionally and fairly.
I had a fantastic sleep. The hotel was the most affordable I could find in Windsor, and the breakfast was everything I needed. The shower had good water pressure and had hot water. I would stay here again.
Thank you for your feedback! We truly appreciate you taking the time to share your experience. Your comments help us improve and continue providing the best possible stay for our guests. We hope to welcome you again soon!
Very rude lady up front desk with purple hair. No sympathy and judgy from the start of conversation. Gave me weird looks the whole entire conversation. Melissa D thanks for the help!
Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations and apologize for any discomfort or frustration you experienced. We strive to uphold Best Western brand standards and to provide the best service possible to all of our guests. Our front desk is available 24/7 to assist with any concerns during a guest's stay, and we encourage guests to reach out immediately so issues can be addressed in real time whenever possible. We appreciate your positive comments regarding the professionalism of the team member who assisted you at check-in. We are, however, sorry to hear that your checkout experience did not reflect the level of courtesy and professionalism we expect from our staff. Your feedback regarding the communication around late checkout has been noted and will be reviewed with our team to ensure policies are conveyed clearly and respectfully. Cleanliness, safety, and guest comfort are priorities for us, and we take any concerns in these areas seriously. We will be reviewing your comments regarding the property environment and common areas to identify opportunities for improvement. We regret that our breakfast offerings did not appeal to you and that external factors impacted your overall comfort during your stay. While we understand your decision to relocate, we are sorry that we were unable to change your impression during your visit. Thank you again for your feedback. We value input from all guests, as it helps us improve and better serve future visitors. We apologize that this was not conveyed during your stay and regret that we did not meet your expectations on this occasion.
This property did not meet my expectations for a Best Western. It felt more like an attempted update of a motel and was significantly overpriced for the level of comfort and amenities offered. I was in the province for a three-week stay, traveling back and forth between Windsor and Sarnia, and booked this property solely because it carried the Best Western name. After staying here, I checked out early and relocated to another hotel just down the road on the same side of the street, where I stayed for the remainder of my time in Windsor. The front desk staff member who checked me in was pleasant and professional. However, the staff member at checkout was noticeably less courteous and came across as quite rude. As an Elite Status member who has stayed at many Best Western properties across Canada, I have never been informed of a charge for late checkout, nor do I believe this aligns with Best Western policy. The manner in which this motel's late checkout fee was communicated was unprofessional and dismissive. While the room appeared generally clean at first glance, I had concerns about overall cleanliness and safety. I could not help but notice there were three locks on my door, which raised questions rather than providing reassurance. Additionally, the hallway and lobby had an overwhelming odor of marijuana, which significantly impacted my comfort. The property is located beside a Tim Hortons, and my room window faced the drive-thru, making it impossible to open the curtains. I also observed several questionable individuals loitering uncomfortably close to the motel, further contributing to safety concerns. The breakfast options were unappealing, and I chose not to participate. Overall, this property did not align with the standards I associate with the Best Western brand. I will be bringing this experience to Best Western's corporate complaints department, as I feel misled by the branding. I DO NOT recommend staying here if comfort and safety are a priority.
Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations and apologize for any discomfort or frustration you experienced. We strive to uphold Best Western brand standards and to provide the best service possible to all of our guests. Our front desk is available 24/7 to assist with any concerns during a guest's stay, and we encourage guests to reach out immediately so issues can be addressed in real time whenever possible. We appreciate your positive comments regarding the professionalism of the team member who assisted you at check-in. We are, however, sorry to hear that your checkout experience did not reflect the level of courtesy and professionalism we expect from our staff. Your feedback regarding the communication around late checkout has been noted and will be reviewed with our team to ensure policies are conveyed clearly and respectfully. Cleanliness, safety, and guest comfort are priorities for us, and we take any concerns in these areas seriously. We will be reviewing your comments regarding the property environment and common areas to identify opportunities for improvement. We regret that our breakfast offerings did not appeal to you and that external factors impacted your overall comfort during your stay. While we understand your decision to relocate, we are sorry that we were unable to change your impression during your visit. Thank you again for your feedback. We value input from all guests, as it helps us improve and better serve future visitors. We apologize that this was not conveyed during your stay and regret that we did not meet your expectations on this occasion.
I had a very pleasant stay at this hotel. The staff was friendly and welcoming, the bed was comfortable, and the room made for a great night's rest. The breakfast was also a nice bonus — fresh, tasty, and a good way to start the day. Overall, a solid and enjoyable stay. I'd definitely consider coming back when I'm in the area.
Thank you so much for your wonderful review and glowing rating! We are thrilled you had a great experience at SureStay Plus by Best Western Windsor. Your feedback means the world to us and keeps our team motivated to go above and beyond. We look forward to welcoming you back on your next visit!
Newly renovated rooms and facilities. Friendly and helpful staff. Great location. The room was exactly as it looked in the pictures of the hotel's web site and booking.com
Thank you kindly for taking the time to leave such a glowing review and a perfect score! It's always our goal to go above and beyond for our guests, and we're thrilled to know that we met your expectations. Your feedback inspires us to keep delivering the best possible service. We can't wait to welcome you back soon and make your next stay just as special.
Good customer care, clean room. Awesome stay . One of the highlights was the breakfast service, which offered a variety of fresh and tasty options. The common areas, including the lobby and lounge, were clean, modern, and inviting.
Thank you so much for your wonderful review and glowing rating! We are thrilled you had a great experience at SureStay Plus by Best Western Windsor. Your feedback means the world to us and keeps our team motivated to go above and beyond. We look forward to welcoming you back on your next visit!
Great place a bit off the beaten path. Staff were friendly and helpful. We enjoyed our stay. Thank you Carina, we will be back again soon
Thank you for your generous rating and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at SureStay Plus by Best Western Windsor. Your feedback is invaluable to our team including Carina and motivates us to continue delivering exceptional service. We look forward to the opportunity to welcome you back in the future.
Very clean. Staff was awesome. Value for the money. A far walk to Ceasars. Got an Uber. Beds very comfy. Would recommend this hotel.
Thank you for your generous rating and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at SureStay Plus by Best Western Windsor. Your feedback is invaluable to our team and motivates us to continue delivering exceptional service. We look forward to the opportunity to welcome you back in the future.
I was very impressed with the service of Carina. The room was fantastic and clean and the bed was comfy with great pillows. The breakfast was perfect as well. Well priced room as well.Thanks
Thank you for your generous rating and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at SureStay Plus by Best Western Windsor. Your feedback is invaluable to our team and motivates us to continue delivering exceptional service. We look forward to the opportunity to welcome you back in the future.
Carina is perfect!! Love her so much she's amazing! I love staying at the sure stay the location is good the rooms are clean and renovated. The staff is very friendly! They will help you with everything! Same for the house keeping! I recommend the sure stay to everybody!:)
Thank you for your generous rating and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at SureStay Plus by Best Western Windsor. Your feedback is invaluable to our team including Carina and motivates us to continue delivering exceptional service. We look forward to the opportunity to welcome you back in the future.
Could have been a decent place for a quick stay. Rooms were nice, no smell, water was hot. Overall, clean except for the big black hair in the bath tub. The bed had a huge sink hole on the one side right in the middle. Sheets had several holes in them Hey Management, if you're reading these, ITS TIME TO RETIRE THOSE SHEETS AND THAT MATTRESS in room 112.
Thank you for your detailed feedback. We're glad to hear that you found the room generally clean, with no odors and hot water available. However, we sincerely apologize for the issues you encountered with the bed, sheets, and cleanliness of the tub. Your comments about the mattress and linens in room 112 have been noted, and we'll be addressing them immediately with our housekeeping and maintenance teams. Please be aware that our front desk is available 24/7 and can assist immediately with any concerns during your stay. We truly appreciate you bringing this to our attention—it helps us improve. We hope you'll consider giving us another chance in the future for a more comfortable stay.
Beautiful hotel and comfortable rooms, lovely staff and very friendly service. This is always my go to hotel to stay at when I am visiting Windsor. There's a gas station across the street and a Tim Horton's next to the hotel to make a great spot for getting a quick bite to eat.
Thank you for your generous rating and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at SureStay Plus by Best Western Windsor. Your feedback is invaluable to our team and motivates us to continue delivering exceptional service. We look forward to the opportunity to welcome you back in the future.
Great place to stay. The beds were super comfortable. The room and hotel were very clean. The staff were friendly and helpful. We will stay here next time we're in town. ..............................................................
Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you had a good stay and that our team was able to provide you with the service and comfort you deserve. Your compliments about our attentive staff, spotless rooms, and excellent facilities are truly appreciated. It would be our pleasure to welcome you back on your next trip, and we look forward to making your next stay just as enjoyable.
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