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Codice vantaggio

Best Western Plus Leamington Hotel & Conference Centre, Leamington

4.0/5  - basé sur 450 notations.
566 Bevel Line Road Rural Route 1, N8H 3V4, Leamington, Canada - visualizzare mappa

Il Best Western Plus® Leamington Hotel & Conference Center è la meta perfetta per la tua vacanza. Proponiamo fantastiche offerte speciali e pacchetti per tutte le esigenze. L'hotel si trova a due chilometri dal Point Pelee National Park e a pochi minuti dalle spiagge sabbiose. Gli appassionati di attività all'aperto, gli amanti dei vini o del golf e i bambini di tutte le età troveranno esattamente ciò che cercano, ma anche molto di più!Porta con te il tuo amico a quattro zampe: abbiamo un numero limitato di camere in cui sono ammessi animali domestici. Camere splendidamente ristrutturate con televisore LED da 42 pollici, un bistrot, un minimarket, un cortile per divertirsi con tutta la famiglia, un'area gioco per bambini, una parete per arrampicata e un parco acquatico. Al Best Western Plus Leamington Hotel & Conference Center disponiamo di aree meeting all'avanguardia e una struttura per banchetti a servizio completo. Ti auguriamo un soggiorno gradevole!

Best Western Plus

Leamington Hotel & Conference Centre

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Aria condizionata
    Aria condizionata
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
  • Stanza dei giochi
    Stanza dei giochi
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 450 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
173
Molto buono
170
Nella media
63
Scarso
27
Pessimo
17
CONSULTARE I PARERI SU
Affari Affari
44
Business Business
17
Da solo Da solo
10
Di coppia Di coppia
30
In coppia In coppia
92
In famiglia In famiglia
256
Viaggio con amici Viaggio con amici
38
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Terrific Stay"

5
15/08/2018

We stayed for a quick weekend trip to Point Pelee NP and this hotel surpassed my expectations! It was clean, airy and employes extremely friendly staff! The play area was wonderful and it was great to have it indoors as we had a rainy weekend! We travelled with our dog, so having a room with a sliding door to outside close to the grass was really convenient. The room itself was spacious and well appointed - fridge, microwave. And very clean. Even though we were in a pet room, it was spotless. The hotel is really close to the Park and a couple great local eateries. It has a small pathway to a pond (we saw a snapping turtle!) and nice greenspace! We will definitely stay here next time we are in the area!!

Carolyn T, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
On behalf of our entire team I Thank you Amanda B for taking the time to review The Best Western Plus Leamington. We are thrilled you had a great stay and hope you will stay with us again.

"Can't say enough about the staff"

5
08/08/2018

Have stayed here a couple of times and always very clean and the rooms are comfortable. Front desk staff is AMAZING!. Very kind and engaging. Following a family tragedy, a family member stayed for an extended period at the hotel. The staff could not have been more helpful, more thoughtful or more compassionate. As a family, we will always be thankful for them taking such great of us in a difficult time.

Carolyn T, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
dclht, On behalf on the entire team we thank you for taking the time to share you experience with us. Our sincerest sympathy to your entire families. It was our absolute pleasure and honour to be able to be of some comfort during such a tragic time.

"Great family friendly hotel."

4
03/08/2018

We had a great time at this hotel with our toddler. The pool and slides were great. The entertainment area with the basketball court, jungle gym and arcade was a nice touch. The only complaint is the stairwell that took us up to our room smells horrible. A refresher is definitely needed. Proximity to Point Peelee park and Birdies Perch is one of the perks! Overall we had a great time and will be returning again next summer :)

Carolyn T, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Dear Drh1030, Thank you for taking the time to review our property. It is with reviews such as your we are better able to improve our guests experience. Thank you and we hope you choose to stay with us again.

"Missing the Guest Experience"

2
25/07/2018

We arrived after 11:00pm and our arrival did NOT include a warm welcome, smile, name recognition or appreciation for choosing to be their guest. We were processed through the check in and advised our room would be in the furthest wing and we'd have to drive our car and park at the back of the building. (The front parking spots were also taken up with 2 large tractor trailers). When we arrived at our room on the 2nd floor (no elevator at the back entrance) it had a very strong smell of smoke and the TV didn't work. When we called to request a different room, there was no apology or urgency to adhere to our request. Instead, they made us wait until they chose to call us back, making it clear this was an inconvenience to them not us. We were advised the hotel was sold us, which we knew was not. We advised it was late, we were tired and would be checking out at 7:00am and just needed a room fast. The manager was borderline rude. As we drove back to the entrance of the building to move to our new room (near 11:30pm) he walked passed us in the parking lot on his way out and simply said; 'your new keys are on the desk'. Again, no apology for the inconvenience or thank you for our patience or appreciation for our business. Finally, Jackie a new employee took ownership of the situation. She apologized for the inconvenience and provided us with a better room. Unlike many Best Western Plus properties that we've stayed at, this hotel offered no complimentary breakfast or amenities of any kind. We had booked through a 3rd party and it was made clear to us that we were being treated differently (not in a good way) as a 3rd party booking. This hotel was conveniently located and in good condition but there was no guest experience, no engagement, no appreciation for our business. We would not recommend this property to others.

Carolyn T, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We appreciate your honest feedback. We apologize that your stay was disappointing and for the unpleasant experience concerning the room change. Your review has been discussed with our team and we are taking steps so we are more consistent in our service levels. We would like to regain your trust and hope you will give us that chance in the future.

"NOT IMPRESSED"

1
16/07/2018

My family and I stayed here on the weekend and had problems right from the start. First our door keys wouldn't work so I had to go to the front desk for new ones. Got the new ones and they still didn't work. Went back to the desk and got new ones, they gave me a default key along with the other keys incase those didnt work either, good thing because they didn't!!! When we finally got in the room it STUNK SOOOO BAD OF CIGARETTE SMOKE!!!! When I told the front desk they told me they couldn't do anything about it or move me rooms because they were all booked. I was not happy, I can't stand that smell and also had my 3 young kids staying in the room too. EVERYTHING I had in the room stunk when I got home, my daughter's playpen still stinks and I can't get the smell off of it. Going to have to throw it out it smells so bad and then I need to buy a new one. I was told the entire hotel was smoke free, clearly not!!! Another problem we had was with the restaurant. We ordered some food and brought it back to our room to eat and when we opened the box with the chicken wings they just looked like scraps and there was barely any wings in it. We took it back and tried to get new ones but were told they couldn't do anything about that either cause they were made fresh to order. REALLY?? We were very disappointed in our stay, they could have at least given us a discount for making us stay in such a SMELLY ROOM. Definitely not worth the $200 we paid and we definitely will not be returning!!!

Carolyn T, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Dear Linda S Thank you for your review. Please accept our apologies for any unpleasant issues you experienced and our appreciation for letting us know you were dissatisfied. I always welcome the opportunity to discuss any and all issues with our guests during their stay. Please know, though, that we are terribly sorry for your dissatisfaction. We want all of our guests to have the most amazing time with us. We're grateful for your patronage and hope you will give us a chance to redeem ourselves in the future.

"Great Family Getaway!"

4
09/07/2018

A great hotel with lots of amenities for active kids. Loved the water park and atrium play area (including a climbing wall, jungle gym, badminton, ping-pong & basketball). The location was great after a couple of days exploring Point Pelee and Pelee Island. It was an easy drive into town (both Leamington and Kingsville) for good food. Beds were comfortable and the shower pressure was good. Clean and comfortable overall. The only downside was the $100 (!) security deposit, which will apparently stay on my visa for another 3-5 business days.

Carolyn T, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Dear Cathy073 Thank you for your recent stay at the Best Western Plus Leamington and for posting such a generous review of our hotel. It is a pleasure to know we met all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to our area. The $100.00 incidental fee is standard practice in the hotel business. We greatly apologize for any inconvenience this may have caused you.

"Good hotel- loud near the park area "

4
05/07/2018

We stayed here for 2 nights while visiting Pelee National park. We ended up having to change our room within the first hour of checking in as they had us overlooking the atrium. If you have kids, it's would be a great idea since your door faces the kids play park but two adults travelling not so much. There was only one little girl in the park when we arrived and her screams echoed into our room like she was beside us. If you have kids definitely ask for these rooms but if you aren't traveling with kids, I can't imagine using these rooms. The park is open until 11pm and if one childs screams echos into our room I can't imagine when the park gets filled up. Our room change was greeted with a smile and no problems at all. Room was clean and the location was excellent for trips to the national park

Ctann-jacobs, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for choosing the Best Western for your travel needs and for the review. The atrium rooms are family friendly. I am Thankful that we had other options available for you and you enjoyed your stay with us. Please make us your hotel of choice the next time you are in town and safe travels home!

"A very comfortable hotel"

4
23/06/2018

We stayed here for two nights on a road trip through the area. We had a modern, clean, large room on the ground floor with a patio door to the outside. The staff was friendly and helpful. The only negative was the lack of information about the restaurant. The restaurant, situated in an open area adjacent to reception seemed deserted most of the time and there was a lack of information about it in the room. We discovered there was a breakfast buffet in a function room on the Sunday when we went to reception to get a coffee. It was a very spacious venue and it was good value for money. There was plenty of choice and it was good quality. However, it was not available on the Monday and the al a carte was not well publicised.

Ctann-jacobs, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you susiedu! I am working on adding the restaurant information to our guest directory, we agree we need to have the information out their for our guest to know and enjoy! We are pleased t hear your enjoyed your stay

"Back Again and Very Pleasant"

5
20/06/2018

We were here a year ago and enjoyed it so we returned with six members of our family this year. We had nice rooms, this time looking over the recreation area which was quiet in the middle of the week. Our rooms were comfortable, nice and everything worked. We like this place; service is super pleasant, rooms and common areas are spotless and the food is ok.

Ctann-jacobs, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you velho2016 for the great review! We always appreciate our guests taking the time to share

"Amazing place for family"

4
18/06/2018

This hotel is a bit pricy but it does have lots to offer. There is a inground play centre, ping pong, basketball, badminton and then a pool with a water slide. The rooms were big and clean. The beds were very comfortable. The only thing I would have to say was a down fall, was that my son slipped when he was going up the the waterslide. I have suggested to the hotel that they get rubber non slip mats (the water will drain) and to put railing up. Over all it was great. Just be aware of the hours of the water slide, the pool hours were great. The hotel also aloud us to check in early as we had a party to attend.

Ctann-jacobs, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you cdngirl70 for your review of The Best Western Plus Leamington Hotel and Conference Centre! It's always nice to hear when our guests enjoy all we have to offer. I'm sorry to hear your son slipped in the pool area. The floor can be slippery when wet and your mat suggestion is a great idea! Thank you

"Nice, but..."

4
09/06/2018

Service was spot on. Room was very nice Plenty of space and comfortable bed. But, shower quality and water pressure was terrible. So if you like rinsing shampoo out of your hair, think twice before trying. Using hair conditioner at this hotel is mission impossible.

Ctann-jacobs, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
AviD42 I am sorry to hear that you had an issue with your water pressure during your stay. Our maintenance team works diligently to solve all guests issues. I sincerely apologize that this wasn't the case. Our team is thrilled to hear that otherwise you had a great stay!

"What a Great Hotel!!!!"

5
08/06/2018

The Best Western Plus in Leamington was a delightful surprise! It is beautiful! The reception area is spacious and lovely. There is fresh water with fruit in it and fresh coffee all day in the lobby. The rooms are some of the nicest we've stayed in! The restaurant makes great breakfasts for a really reasonable rate. And of course there is the ping pong and pool tables - how fun is that?!!! If you are traveling to Point Pelee National Park - stay here. You won't be disappointed!

Ctann-jacobs, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you Susan586 for your great review of The Best Western Plus Leamington Hotel and Conference Centre! It is always humbling when our happy guests take the time to let others know. We appreciate it and look forward to having you back.

"Everything was great until the charge"

3
05/06/2018

We enjoyed our stay at the Best Western. Check in was smooth, we were warmly welcomed and were told we were receiving complimentary wrist bands for the pool due to my birthday. When we got to the pool with the wrist bands we realized no one else had them on and they were not needed. (Not really complimentary) The room was average but clean and suited us fine. Our children enjoyed the open play area and the pool. We left feeling overall is was a good trip until we saw the charge. The charge on the credit card included an additional $50. We called the hotel to inquire about the fee thinking it was an error to find out it is a security charge. We were told it will be credited, but if we don't see the credit to call back. I find this to be a strange practice and when we called it took a while for them to determine what the charge was. I travel for work and expect a security hold, but not a charge. Would have been better to know about the charge upfront. Perhaps it was in the small print, but as we know no one reads the small print. Irritating surprises like this reduce the likehood of me recommending this hotel to family and friends.

Ctann-jacobs, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you Brian M for your review. I appreciate your feedback and I apologize the security deposit was not explained better to you. It is just a hold of the funds for incidentals it is not a transaction. You should see on you credit card statement where it states pending. If you have any issues please call me. I would be happy to help. 519-326-8646

"Not up to par for a Best Western Plus"

3
02/06/2018

We found this hotel more of a Best Western Minus as everything seemed to be glossed over in a rather cheap way compared to other Best Western Plus Hotels. We were told it used to be a Days Inn but any upgrades that have been attempted are rather cheaply done (loose towel racks in washroom, washroom mirror not solidly installed.)

Ctann-jacobs, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
lagacepat, I am sorry if you had issues with your rooms. We try to be very diligent in keeping with any preventative maintenance in our rooms. We are very proud of our extensive renovations at the hotel and our maintenance team works hard to maintain with the volume of guest we have. Unfortunately we missed the mark with your stay. I am sorry

"A great place to stay and a good location"

5
01/06/2018

We were going to Point Pelee National Park and this hotel is the closest to the park. About a five minute drive. The hotel is clean and well maintained and is on a nice piece of property with a small walkway to a small lake. I don't know if it is man made. Across the lake is a trailer park. The front desk people were very friendly and helpful. They always seemed to have a smile for everyone. Check in time was at 4:00 p.m. and our rooms were ready for us. I liked the room as it was a nice size with good storage space. The washroom was also a nice size with plenty of towels and they were a nice size bath towel. Our room was on the second floor and there is an elevator which is good for accessibility issues. Our room had sliding glass doors out to the indoor play area. The room also had a coffee maker, fridge, and a desk chair and easy chair so you did not have to sit on your bed. The hotel also provided free wifi. There was a fair size play area and an indoor pool. We used the pool and joined a community water exercise class. At least I believe it was a community class because the participants were not guests of the hotel. I liked the idea of the hotel letting their pool area be used by community. The day we used it it would have been empty except for us. The hotel does have a restaurant and our first night in Leamington we chose to eat at the hotel and were pleased with the quality of food we were served. The dinning room was part of the lobby area which was not bad as you could watch the comings and goings of people. The hotel is ideal for tourists headed to the park for bird watching. With that in mind they have a breakfast menu for early risers starting at 5 and another larger menu for those starting their day at 7. It was a good selection and was good for getting your day started. Other things I liked about the hotel, they are pet friendly, our friends brought their dog which is one reason we chose this hotel. They let us use a table in one of their conference rooms so that we could play mah jong. They are environmentally friendly. They had signs about staying away from bird nests around hotel, they asked people not to back into spaces as the fumes from car would damage trees planted near building. Close to the park. I would stay here again and would recommend it to friends and family.

Ctann-jacobs, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Mae M, Thank you for your wonderful review. We appreciate you taking the time to share your experience with our future guests. Thank you

"Close to the wildlife"

2
26/05/2018

This facility is in very close proximity to Point Peele National Park and also provides easy access into town. There are many options for families with young children looking for physical activity in the atrium area. The rooms are quiet and the staff make a sincere effort to accommodate family groupings. We have used their breakfast arrangements, which have improved to allow for early birding, and will use them agin in the future.

Ctann-jacobs, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
114marniew, We appreciate your review of our property and look forward to having you back.

"Best for business in the area"

4
20/05/2018

the hotel was nice and staff were friendly. The pool area was fantastic. The rooms were modern and very clean. Two negatives: nice televisions but only an analog signal plus no free breakfasts offered which is pretty standard these days. Price was fair and plenty of parking It was quiet surprisingly with the rooms facing gigantic play area

Ctann-jacobs, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you avgjoey, we a glad to hear you enjoyed your stay. We always appreciate our guests feedback

"Birds Visit"

5
20/05/2018

Very pleasant experience with the Hotel. The room was comfortable, the bed slept well, and the staff was extremely attentive. The location to the park was a central consideration in my choosing this hotel last year. This was my second visit in as many years, and I've already booked for next year. I look forward to my return visit at the BW Leamington.

"Great place for a family stay!"

5
18/05/2018

The location of this hotel is perfect for visiting Point Pelee and the atrium is really great fun. We had a great time with the badminton courts, basketball, the arcade and the pool. Water slides are really fun and the pool is a good size. Having a walk out to the atrium was a bonus as we could easily check availability on the courts before leaving the room. The staff were all very friendly and helpful. Reception even bailed us out by getting us soup for lunch when the restaurant was still closed. Would definitely recommend staying here if you are in Leamington and have kids, we were entertained the entire time.

"Disappointing; poor customer service"

1
17/05/2018

Checked into the hotel for a 2 night stay and was given a room overlooking the atrium. Yay! Learned right away that the sliding door would not lock so my son kept leaving the room. Asked for a room with a sliding door that locks and was told most don't lock. Prior to learning about the shoddy bar system described below, I asked how my room would be secure during the day when we go to Peele Island, with all our belongings left behind in the room. The response was they never have a problem most people leave their doors ajar. I requested to be moved to a room facing the parking lot as my 2 year old son was constantly escaping the room (to play at the slides) and was told they couldn't accommodate my request. It was then suggested we use the bar (if one was in the room) to prevent the door from being opened. The bar allowed my son to open the door an inch before catching his fingers in the door. He could also move the bar at will. I complained a second time and was told that they would have someone see if the lock could be repaired but they didn't have any idea how long that would take. Someone had been called at the outset, about 40 minutes earlier, but no one had been to the room yet. At this point I had carted my 2 year old plus luggage up to the room and back down again twice. I was at my wits end. I told them the room was unacceptable as it wasn't safe and if they couldn't rectify the problem to refund my stay, without charge. They immediately cancelled the booking without trying to provide a proper solution. I then had to scramble to find alternate accommodations. The entire 45-50 minute escapade was highly stressful and frustrating. I have never stayed in a hotel that had such terrible customer service. For almost $200 a night the least a hotel can offer is a locking door. Didn't actually use the room. Hopefully the toilets work!

Carolyn T, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Dear Ngina T I apologize that you had this experience at the hotel. We take our guests security very seriously and I will be looking into your situation. I assure you and all our guests that this is not our standard.

"A GEM in Leamington"

4
07/05/2018

I stayed in this hotel over 15 years ago during a hockey tournament. The kids loved it but it was noisy and busy. Not a suitable place at this time for business travel. I could not get a room in Windsor during a recent business trip and booked here apprehensively. I just loved it. My new preferred location. The hotel has been remodelled and it is lovely. The rooms are very clean and modern. The staff was lovely...especially wee Mercedes in the dining bar area. I enjoyed my walk to park by the lake. I enjoyed the wood lot across the street with all the bird songs. My breakfast was great and affordable and my perch dinner was fantastic. Just loved it for business travel. It would be a great venue with small children for a mini vacation with the atrium and the pool area and of course Lake Erie, Point Pelee and Pelee Island.

Carolyn T, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to review our property! We are really proud of all we offer for our guests and it's great to hear that you enjoyed. Thank you

"Extras"

3
30/04/2018

there are extra charges for the water slides. you will need to have a wrist band to go on them. We bought them when we arrived but when we went to the pool no one else had them and no one cared. When I complained they said they would look into it but nothing was done and I didn't get a refund. So save your money and skip the wrist bands Also they charge extra for a cot which is only an air mattress. We had 3 rooms and 6 kids with us they all had a great time. Just wish we knew that we could have save some money and not got the wristbands or had been reimbursed for them

Carolyn T, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
fpeters1 Thank you taking the time to review our property. I can understand your frustration with the wristbands for the water park and will make sure I follow up with the pool staff to ensure the policies are being followed. We are happy to hear the kids had a great time with all we offer. We appreciate your feedback. Thank you

"Great place to stay for family with young children"

5
30/04/2018

Clean, fun place if you want to bring your family for a night away. Great place for young kids. We visit this location at least once a year. Hotel has swimming pool with two slides, arcade area, huge jungle gym, half court basketball, pool tables, ping pong tables and badminton nets. Room has fridge, microwave and hairdryer. I like how the rooms have sliding patio doors that go into the atrium for easy access.

Carolyn T, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Lorrilou22 Thank you for taking the time to review your stay with us. We are thrilled you and your family enjoyed the facility and all we offer. We look forward to having you back!

"Wonderful Oasis"

5
20/04/2018

Conveniently located close to Point Pelee National Park. Well kept facilities with amazing staff. Appreciated the relaxing atmosphere. It was a perfect two day getaway location. Will definitely be back

Carolyn T, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Dear Keith H Thanks so much for the great 5 star review! We are delighted you had a great experience at Best Western Plus Leamington Hotel and Conference Centre. Thank you for recognizing and commending our staff for the excellent service they provided. We work hard to make sure we take care of all our guests' needs daily, and comments like yours assure us that we are on the right track. We are also delighted you enjoyed our relaxing and well kept facilities. We hope to have the pleasure of hosting all your future Leamington visits! Thanks again!

"4 Star property 1 star service"

1
17/04/2018

Upon arriving we were unable to get an early check in. The hotel was empty so we easily could have been accomodated but Management chose not too. Service industry you do your best and this certainly wasn't. Property and facility was great for children and common areas and rooms looked great. Common area was noisy and made it impossible to sleep however. Water for showers was cold and no plug was available for bathing probably because the water is always cold. The food was completely substandard and the service was never done with a smile. The bar drinks were overpriced and very limited and the service was terrible. In all what should be a 4-5 star property isn't because of poor management and a complete lack of service. For the expensive cost with no service I should have done airbnb. Also in talking with other guests as there were a number of minor hockey teams there this is not a suitable facility for teams to stay at. Again the complaints were poor service, food and no flexibility from staff, security and management. Until Management and staff are changed stay away! Not just a witch hunt here as you can verify by my many other reviews. Thanks and Safe Travels

Carolyn T, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Dear K7486HOpaula Thank you for staying at our hotel and for sharing your comments. It saddens us to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we will be sure to share them with the team to ensure we continue to improve for all of our guests. We hope we will have another occasion to meet your expectations and to welcome you back in near future.

"OHF hockey nightmare"

2
16/04/2018

We recently stayed at this hotel for the OHF championships. We travelled 15 +hours to this destination. Our first impression when we first arrived was “Oh my goodness it's beautiful”! However we quickly realized how over priced this place was. From Cold Showers, to expensive and disgusting food, and most importantly not an inviting hockey atmosphere. We were promised a conference area to congregate in and then found out it wasn't going to happen. We were forced to purchase over priced drinks at the bar that they ran out of by 10:00pm. So we were forced to return to our rooms. I would recommend this hotel if you like cold showers, terrible food, ignorant hospitality, and highly over priced rooms at $159+ tax upon tax upon tax.

Carolyn T, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Dear potsand, Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean and comfortable accommodations to all of our guests, so we are sorry you did not experience us at our best. We will be sure to look at what you described. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area.

"One Night Stay!"

5
14/04/2018

Overall very impressed with the stay at Best Western Plus Leamington Hotel and Conference Centre. I stay at many hotels through out Ontario and I make a point to drive to the closest Best Western because I know I will not be disappointed.

"Enjoyed our stay"

4
01/04/2018

We stayed for a family get together for one night. We had 3 rooms. All were clean and comfortable. Our young children enjoyed the salt water pool with its water slides. The deck could have used more tables and chairs for guests. The atrium was a nice place to meet and the kids and some adults took advantage of the activities. We will stay again.

"Family getaway "

4
16/03/2018

Stayed here for two days over March break and we had a wonderful time. The kids loved it and the staff was great. We had a couple meals with the Pelee Bistro bar & grill which was very convenient and great as well. Room was very clean. Extremely happy with our stay.

"Lots of Fun!"

5
14/03/2018

Very enjoyable for adults as well as the kids...lots of games that allowed me to interact with my 16 yr old son n 8 yr old daughter...they stayed in the pool to 11pm...beautiful room...very fancy! I am definitely going back soon!

"Unfortunate ending"

3
13/03/2018

A group of 5 families made plans for a one night stay so that the kids could have fun during the day and parents could catch up during the evening. My husband and I have a 9 month old, all other families had 1-2 children between the ages of 5 months to 3 years old. The day staff were very friendly and helpful and we were really enjoying ourselves until we learned that we were not aloud to be in the atrium after 10pm. This was frustrating because, as parents, it was an ideal and set up, being able to be just outside of the rooms that our babes were sleeping in, keeping an eye. We politely and respectfully made several requests to remain in the atrium but were simply told "it was not aloud" and that his "hands were tied." We moved to the lobby but our monitors would not reach the distance so we had to make frequent trips back to the atrium to check out monitors. We were then told that we were not aloud to have alcohol in the lobby after midnight. I understand this being part of the licensing but it was really frustrating because we had no where else to go. We all had babes in our rooms. My husband and I travelled three hours to visit. We were playing a quiet game in the lobby, the only ones there, far removed from disturbing anyone in their rooms. Again, understand the rule, but it would have been easy to just monitor us and let us enjoy our company. Instead, again, after several polite requests to stay, we were simply told "no." Personally, I will review the policies and procedures closely before booking to stay again, if we even do. an unfortunate ending to a well looked forward to mini-vacation.

"Amazing for the kids - but curfew for parents."

4
10/03/2018

My husband, my 18 month old daughter and myself, along with 4 other families went for a one night get-away to the BestWestern Plus Leamington last weekend. Kids ages ranged from 6 months to 3 years. The check in staff were lovely, and the kids had an absolute blast! My daughter could not get enough of the play equipment and slides. The pool was a comfortable temperature (the slides were not running because it was a sunday), but we were aware of this going into it. While I can not rave enough about how great this hotel is for kids, if you are going with a group and are hoping to socialize after the kids go to bed, strict hotel policies prevent you from doing so, so be prepared for a bed time curfew set by the hotel. As the kids were having fun, bed time was a bit delayed, so by the time all the kids were settled in bed it was 930 and we were finally all sitting in the atrium relaxing outside of our rooms visiting with each other. Just as we were finally all sitting down together, a pleasant hotel worker came and informed us that the hotel atrium closed at 10 oclock and we would either have to be in our rooms, or go to the hotel lobby. While we were quite disappointed by this, hoping we would be able to sit outside of our rooms while the kids were sleeping and hangout and have a few drinks, we appreciated other families were also getting settled for bed, and the need to keep noise in the atrium to a minimum. We asked if there was any flexibility to this rule, and said we would make sure we kept it down, but the worker politely apologized and said unfortunately due to hotel policy we would have to be out by 10, but could stay in the lobby as long as we wanted. So we hooked up our baby monitors and proceeded to the lobby at 10. We were having some drinks in the lobby, playing some card games, no one at any point was belligerent, or disruptive and just before midnight we were approached by the night staff and told that once again due to hotel policy there is no alcohol allowed in the lobby after midnight, so we would either have to get rid of our alcohol or proceed to our rooms. Everyone poured their drinks into plastic cups, and we hoped that we would be able to continue to hang out, as we were not being disruptive, and there was no one else in the lobby. We were once again asked to leave. At this point we were a bit frustrated... again thinking we were not being loud or outrageous and are just parents who don't see each other often wanting to hang out. While we understand the worker was doing his job, and do understand the need for hotel policies, I do want people to be aware that if you plan to come to this hotel and hope to hang out with other couples after the kids go to bed, this is not the hotel to do this at. Perhaps the hotel could learn to be more accommodating when people are not being disruptive. Again, if we were playing beer pong or flip cup and being loud or bothersome, sure, valid reason to ask to us to go back to our rooms, but this was not the case, we were sitting at a table playing cards and board games. The hotel for a kid-friendly get away was perfect, and I would highly recommend! But if I were to go away with a group again, I would unfortunately look for somewhere that better accommodated adults to hang out after the kids were sleeping.

"Fun place with tons of activities for kids"

3
05/03/2018

Perfect place for a whole hockey team: pool with slides, pingpng, basketball, arcade, badminton, and climbing gym. You almost forget you are in a hotel and not an amusement centre. Wish they included a continental breakfast.

"Weekend away"

4
04/03/2018

Had a great time in the indoor pool and slides. Even though it was busy we had a great time. The staff was great even though the power went out a few times they were still calm and accommodating. Will go again.

"Poorly managed"

1
02/03/2018

Checked in for a hockey tournament, found out a whole other team from our league had no rooms as the hotel "over booked". Got to our room and had one bed and a pull out couch instead of 2 queen beds. Manager said there was a "mix up" on a bunch of rooms and they had to move people and because we registered as 2 people we were moved. Told her I put 3 on my reservation she said I did not. I said why would I book 2 beds for 2 people? Her solution was to send a portable cot up!!!! She admitted the pullout couch is not comfortable and when I said then give me a discount she claimed she couldn't as room roster sets the rates not the hotel. I asked who is above her and she already had prefilled cards with that info on it...... So I'm paying $180 a night for a bed and a couch....... I'll be emailing our league to suggest never coming here again. What a joke!!!!

"NO HEATING IN POOL AREA OR TOWELS AVAILABLE!"

2
19/02/2018

Wow, just checked in to this hotel and super disappointed. Decided to give it another go after a previous bad experience as in close proximity to where we live and wanted to do something special to celebrate Family Day. THE WHOLE ENTIRE REASON FOR COMING HERE WAS THE WATER SLIDES WHICH OUR KIDS LOVE!!!! THEY AREN'T OPEN!!! IT'S FAMILY DAY!!! The rate was significantly higher today then tomorrow which I can understand because it is a holiday. People coming here for this holiday want to have fun with their family!!! Water slides are their big attraction!! I have now heard 3 other families complain about the water slides being closed and how disappointed they were as well. Our kids want to leave. This sucks. Never will come here again, ever??

"Staff don't care, Hotel is dirty, Spring break party atmospohere"

1
12/02/2018

Reservations were made online through the best western website January 1 for three rooms with requests for connecting rooms or rooms next door to each other and that the rooms be located on the first floor close to the play equipment. January 2 I called the hotel to ensure that all three rooms were on the ground level and connecting and/or beside each other and was assured we would get exactly what we were requesting. February 5 I once again called the hotel to confirm all the details. At that point I was told that they were not able to give us rooms on the first floor as those rooms had to be booked different than how we booked them. When I expressed my disappointment in the lack of service she was able to guarantee (given that I had already been told something that wasn't coming true) me she suggested I just cancel the reservation. Feb 10 we arrived at the hotel and we received our three rooms numbers we noticed that, we were on third floor and we did not have connecting rooms. When we questioned the woman at the front desk she told us we booked the wrong room type and since we booked online they couldn't do anything to help us. Our rooms were located at the farthest point away from all the kid friendly activities that this hotel offers (which we had noted in the original reservation and the first phone call that we wanted to be near). We had to drag our luggage and kids up three different sets of stairs to find our rooms. Upon entering our room we were greeted by freezing cold temperatures. I guess they save money by not heating the rooms but in -15 degree weather, they could just keep the temperature low to give the guest a better experience. All three rooms had their heat off so we know this is a hotel policy, not a fluke. At this point we were frustrated so two of the adults in our party went to the front desk asked if they would give us breakfast on the house because of the frustrations with the reservations and rooms. and was told they couldn't make the decision on breakfast but we could speak with a manager on Monday (we were checking out on Sunday so this didn't help us). We did not accept this and insisted a manager was called at home. The front desk called us an hour later to inform us that her manager agreed with her and they weren't going to do anything for us. Our room appeared to be clean and smelt fine. Upon further investigation we found old garbage and candy on the floor under the bed, behind the chair and in along the walls and Our TV only had a few channels that would work. At this point, we weren't even going to bother telling the front desk and just cleaned it up ourselves and made due with our tablets for TV time. At the pool the lifeguards are a joke they stood around talking and not watching anything that was going on. We paid for the wristbands however noted that only 10% of the guests using the slides were wearing them. We had to have our room key replaced twice during our stay and the families staying with us had to each have theirs replaced once. One thing about this hotel that needs to be noted is that they have a large atrium housing children's play equipment, basketball court, pool tables etc. that is turned into a large adult party. It reminded us of a “spring break” atmosphere. You would think you would wake up to a clean atrium in the morning – no – full garbage cans with garbage around them, food and garbage around the whole area, empty beer cans. It was disgusting. This is a place we are supposed to let our children play in? Also note – the roof in the atrium leaks - buckets were everywhere collecting water.

"Great Christmas Getaway in Feb."

5
04/02/2018

Instead of buying Christmas gifts for our kids & Families we booked some rooms for a couple nights this weekend. 5 grandkids between 7-4 had an Awesome time. Lots for them to do & keep them busy. Rooms were big & clean all rooms have been up-dated in the last few years. Best motel beds we have slept in, nice & comfortable. Met the manager Stephanie & the events manager Carrie. Both were always very helpful throughout the weekend always checking to see if everything was ok & if any of us needed anything. All staff very attentive & friendly. Will defiantly go back.

"Fun for the kids"

3
02/02/2018

Nice hotel. They made a lot of great changes. The rooms are clean. Its tons of fun for the kids. The last two times we stayed there were issued with the pool. The first time the water slide wasn't even working. The second time they shut the pool down for maintenance so we didn't get a chance to swim. The indoor play area is great but watch out for parents who just get wasted the whole time and don't watch their kids so your toddler will get trampled. But I guess that's what you get for family get-a-way. Will probably continue to stay at the lamplighter in London until my son is older to keep up with the older kids who have no control.

"Really great family fun place"

5
14/01/2018

From the moment that we arrived at this hotel, we were greeted with friendly, top notch service. We were lucky enough to have a room that walked right out onto the main floor of the indoor play area. The hotel is equiped with an indoor pool that has 2 small slides for children and a very large indoor play area. The play area has a McDonald like climbing structure, 2 ping pong tables, 2 pool tables, a badminton net, a half basketball court, and arcade game machines. There are tables and chairs and a TV at the end for parents to sit. We enjoyed the football game while the kids played. We had 5 kids with us (ages 4-11)and they all enjoyed themselves. There is a reasonably priced onsite restaurant which you can eat at or order food to take back to your room. They even provided us with plates/cutlery. There is a bar. The bartender was exceptionally nice. There is a fridge, keruig coffee maker and a microwave in the room.

"Fun with family and friends "

4
12/01/2018

Great little place for a weekend getaway with families with young kids (under 12). This hotel is located in a small city very quiet across a golf course . It has a restaurant and indoor pool Area with two small slides and an activity fun center with a small jungle gym, ping pong tables and badminton court . Perfect place to go during the winter or for a birthday party . You can even order pizza and pick it up inside the hotel and bring it to the room . Fun place to go for toddlers to school aged kids

"Room to grow"

3
08/01/2018

Hotel overall was good. There were many choices of activities for the kids however I felt it was most geared to the 0-12 years. Basketball court and net were closed off and pool with water slide closed unexpectedly at 9pm so left few activities for teens. Upon check in, room charge was incorrect. Front desk was argumentative about rate confirmation sent. Always give your guest the benefit of the doubt.

"Return Trip"

4
03/01/2018

We had stayed at this hotel previously and had a pretty good experience so upon our return back to Leamington we decided to book a night here again. The hotel hadn't changed much which was okay. The rooms were very clean and we were fortunate enough to be accommodated with an early check in. The hotel was packed this night and the atrium was very busy but it had a very fun atmosphere. It reminded me of a controlled frat house with people drinking and partying but nothing was out of control. The atrium was loud but hotel staff did a good job to quiet things down around 11:00. One complaint was that there is a new policy in which you are charged $10 to use the waterslides. We had never been charged this before. I think though that we were the only ones who bought the wristbands as no one else seemed to have them and it was not enforced. I wouldn't buy it unless they ask about it. The front desk said the lifeguards were to enforce this policy but I don't like the idea of their eyes off the pool to check a wristband. Get rid of this extra fee. Besides that it was a fun stay.

"New Years Eve at BWP"

5
02/01/2018

Decided to try something different for New Years Eve this year since it fell on a Sunday . Booked a room way back in May to guarantee a spot. I had also seen a few Facebook posts from friends who had stayed at BWP Leamington on previous New Years Eves. Looked like a lot of fun and a great way to spend the day with family. Thoroughly enjoyed our stay. They did have a buffet set up on n the banquet hall for a separate fee. They had hot dogs and fries in the atrium. Pool was open later. DJ and activities in the atrium and a balloon drop at midnight!

"We used to love this place!"

3
31/12/2017

- poor customer service - nit-picky rules, fault finding - very cold in indoor courtyard - room cleanliness below expectations - tripping hazard cord to Christmas tree, my sister sprained her ankle, and they still didn't fix it - broken basketball net - damaged ping pong table

"Screaming 5 year old paradise...."

1
31/12/2017

Ok... hotel is perfect if you have kids 3-5 years old and want to let them run around screaming until 11pm at night. If you're looking for a nice relaxing hotel, this is not it. No breakfast worth eating, go into town. Service is poor. Otherwise it is newer decor, but that's the only positive unless you need somewhere for your young kids to run wild. If you're on business or a couple I'd suggest you stay anywhere else.

"Nice rooms. Poor service."

3
30/12/2017

Room was clean but you clearly hear your neighbours through the walls. Pool was nicely heated. Lifeguards just glared at guests and chatted with each other. Bed comfy but lightbulbs were burnt out and shower fan didn't work. Restaurant had one waitress for morning service about 30 people... sat for 10 minutes and never got a menu or acknowledgement that she saw us...probably because she was overwhelmed as the only staff working. Beware the tap water smelt like dead fish and tasted nasty. If you want to use the kuerig in the room bring bottled water!

"Best. Experience. Ever."

5
24/12/2017

This hotel is perfect for a getaway, especially if you have kids. Water slides, basketball, pool table, ping pong, air hockey, etc. The staff are so friendly and helpful and food is great! The rooms were clean and decor very nice. We'll be back again.

"Nice hotel"

4
21/12/2017

Nice hotel. Clean rooms. Friendly staff. Good food in hotel restaurant. Great sports area for the whole family. Nice large pool with lots of tables and chairs to sit in. Major flaw.... waterslides only run on the weekend. Big disappointment as this was not noted on their website!

"Beautiful Hotel!"

5
21/12/2017

Everything was great! Staff were friendly, food was good, rooms were nice and comfortable. The atrium is a nice feature to relax. Didn't use the pool but looked nice. Will definitely recommend and return in the future!

"A+++++++"

5
18/12/2017

I can't brag enough about this place. We enjoyed our stay so much-we booked a room for new years as soon as we got home. We have stayed in over 10 hotels across Canada this past year n this is by far the best. Can't wait to be back in 2 weeks!!!!

"Nice stay"

4
18/12/2017

Very nice hotel, friendly staff except for one person. Rooms were comfortable. Everything was clean, kids had a blast. A bunch of things to do to keep them busy. Pool was nice. Water was warm, good time over all

"Very Quiet Location"

5
15/12/2017

Hotel was attractive and modern. Room was clean and the bed was comfortable. Lots of parking. Lounge with bar and conference facilities here. Breakfast not included but was available in the lounge. Staff were very friendly and professional

"Great fun for the kids"

4
08/12/2017

The kids had a great time at the hotel. The facilities were clean and well-kept. Our room opened directly onto the 1st floor play area, which was wonderful so our kids could go in and out of play. I appreciated the fact the pool required a keycard to enter, so no worries about kids entering without us. The breakfast option provided was excellent value - we stayed for a hockey tournament, and having a hot breakfast option was wonderful. I think the only thing I would ask is that staff do a round or two after the play area closes - I noted some guests sat outside their rooms on the 1st floor with coolers, drinking while their kids ran around. Poor parenting decisions, really, but helpful to have visible staff.

"Fantastic Hotel if you want a room next to a basketball court"

1
07/12/2017

Fancy 60 minutes sleep after a hard days work- try it next to a basketball court. Probably the stupidest thing to put in the middle of a hotel i've ever seen. Badminton- fine. Ping pong- fine. Chess- Fine. Reading / tv- fine. Basketball- not effin fine at all. All rooms not next to basketball court were pre-booked and not available despite request. I will not stay here again as it is a joke and a bad one at that.

"Hockey Tournament"

5
06/12/2017

What a great place for the hockey team. This is by far the best place we have ever stayed during a tournament! The kids had a blast and the parents as well. Staff were great and VERY helpful. Can't wait to come back. Thanks

"Wonderful Christmas weekend with grandchildren!"

5
28/11/2017

We recently took our four grandchildren to this establishment for a Christmas getaway in lieu of buying Christmas presents for each of them. At ages 12, 11, 5 and 3 they had the time of their lives enjoying each other and enjoying the facilities. The water slides were the hit but with the play area, arcade and games area everyone had a blast. We thoroughly enjoyed our time with all of them and the memories will last a lifetime. The meals in the restaurant were good and the rooms were quite adequate for the six of us. Thank you Best Western for a wonderful getaway. Your staff were amazing as was their hospitality especially Stephanie at reception. She excelled at preparing our upcoming weekend and maintaining our fun level during our stay. Thank you Stephanie.

"Great family fun"

4
27/11/2017

Water slides and pool were great fun for the kids. Play equipment was a big hit and the open atrium perfect for multiple families to come together. Staff friendly and helpful. Hotel is easy to locate and the lobby is large with free coffee, tea and water.

"Great experience"

5
21/11/2017

We went with a group of approx 20-30 adults and children. The large gym space and the pool were key in entertaining the children! The hours were expansive! We were able to rent a lounge space in the activity center to entertain and mingle while the kids played. We are already planning another stay for a group party!

"The room was like a sauna."

3
20/11/2017

The room temp reached 82 during the night and staff could not adjust the heat due to something occurring with their AC. We were provided with two small fans however this did nothing to cool the room. Although the play area was good for the kids, it was a terrible room experience!

"Had a great time"

4
19/11/2017

We stayed here for the night to celebrate my nefews birthday and the kids loved the play area and pool. The only issue we had was the roof was leaking and our socks were soaked from walking in wet carpet

"Great"

5
17/11/2017

Hotel was amazing. Went with our sons hockey team, all the different activitys the hotel had to offer (basketball court, pool, play structure and open areas) kept them busy during our stay. Room was cold but staff were friendly and helpful so the problem was quickly fixed.

"Business Trip Oasis in Leamington"

5
17/11/2017

This was my first trip to Leamington, Ontario and my first time at Best Western in this town. What a great hotel for business and family trips. The wireless internet worked perfectly which was very important this trip. After work the pool and open inside sports area was outstanding. Basketball court included. I will return to this hotel close to all the action including the lake. Thanks for a for a great stay. -Dan

"Always enjoy our stay here"

5
08/11/2017

We recently celebrated our daughter's birthday with family and friends, and the service was amazing. This is our second year doing this and will continue to do this yearly. It is a great place for kids to play as well as adults to have leisure time...

WENDY F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for your kind words and fantastic review! It is a pleasure to be a part of your daughter's birthday celebrations, and we are pleased to see that your group had a great time. We appreciate your loyalty and look forward to your return visit!

"Great weekend getaway!"

4
06/11/2017

This was a fun weekend getaway. Our toddler loved the pool. She was too nervous for the slides but they looked like a lot of fun for all ages! The pool was comfortably warm. The atrium was full of activities for the kids. She had a blast running around. It seemed like there was something for everyone - climbing, basketball, badminton, ping pong, cartoons, video games. We were glad we had an outside balcony as the atrium was LOUD! We got take out and brought it to our room. Having a fridge was great. We asked for extra towels as there were 2 of everything and they came quickly. We saw Pelee National Park as it's a short drive away. The Visitors Centre was open and it was very interesting. The breakfast buffet was amazing - it had everything!

WENDY F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for the fantastic review! We appreciate the kind words about our amenities and happy to hear that our staff were accommodating to your requests. It is always wonderful when we hear that our guests were able to have the opportunity to experience and enjoy everything that our property has to offer. We hope that we will see you return again soon!

"Great Place to take your grandchildren"

5
06/11/2017

Had a great time with our 6 year old granson. He really enjoyed the water slides and the pool. also had a lot of fun on the climbing wall we also played badminton . very nice facility, with friendly staff.

WENDY F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for your kind words. We are delighted to hear that you and your grandson enjoyed yourselves during your time at our property. We look forward to having you as our guests again soon!

"Great stay!"

4
01/11/2017

Had a great stay with my husband and 2.5 year old last Monday. The nice front desk lady gave us a main floor room instead of heading up to the third floor. Our sliding door opened up to the playzone which was awesome! The pool was great fun. The waterslides are only open for weekend fun unfortunately and are just for kids of a certain age or height I believe. The playzone was a reason why I booked this hotel yet unless you're maybe over 3 years old, the younger didn't know how to get up into it. It needs stairs. Not staggered steps so that was a downfall. Restaurant food was great and well priced too! Thanks for a great stay on a Monday night!

FrontDesk B, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for your wonderful review of our property. We always appreciate hearing about the great experiences our guests had during their time with us. We will certainly take your feedback into consideration regarding our play equipment in the atrium. We hope to see you return again soon!

"Roof leaks, no A.C., Pool had bad water"

2
31/10/2017

Roof had leaks, pails laid out to collect the dripping water, Pool had terrible water, rooms didn't have A.C. . Should this be renovated or fixed at min. I would consider coming again so that I can change my review to something better.

Andrew M, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. You will be happy to know that the roof is being dealt with and in fact all the quotes are in to replace the entire roof rather than just patching. As well we take matters of the pool very seriously when it comes to peoples health - on request, the health department came in and reviewed our logs as well as did a complete review of the facility. Please be assured that the proper levels where maintained and everything was in order. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 519-326-8646.

"Great Hotel"

5
27/10/2017

Great family hotel very clean with friendly staff would recommend it! Lots to do in the courtyard area. Fun pool and the water is warm enough to stay in awhile. Slide was fun. Loved the basketball area.

"So Many Things...."

1
23/10/2017

- Sink was clogged; When we let the front desk know, they said they'd send the maintenance person. After he had visited, we noticed a pair of sunglasses had been stolen! He never returned with the tools to complete the job, so we had a plugged sink all weekend. - The lifeguards were useless and a bad face for the company. Their uniforms are not professional and they weren't all wearing identifiable lifeguard shirts. They were nodding off to sleep while sitting in lounge chairs on the job. They allowed children to enter and swim without any adult present. - The server at the cafe who served us breakfast was unpleasant and did not check on us. The coffee was awful and our waters were empty, neither got tended to. - There were used plastic cups on the bathroom counter upon our arrival. - The internet was dreadfully slow and cut out regularly (like every 5 minutes) in our room. We had to move to the lobby to use it. - The clerk at check out did NOT ask us how our stay was at all; or we would have shared some of these problems. We stayed in a KING room with a balcony, which thankfully did not open to the atrium or back on to the atrium! VERY loud space!

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for your feedback. We apologize for the experiences you encountered during your stay, and that we were not able to meet your expectations. We will be looking into each matter and investigating accordingly. We hope that you will return again in the future and give us another opportunity to provide you with exceptional service.

"Over charged"

2
23/10/2017

Charged breakfast and restaurant foods that we didn't order. During check out my invoice was corrected but hasn't receive a refund credit on my Mastercard for the last 2 weeks of this survey. As a result, I wouldn't recommend to stay with BW plus.

"trip to Point Pelee NP"

4
22/10/2017

It was a very nice and clean hotel close to Point Pelee NP. It would be a great place to take a family for a weekend getaway. Nice pool and play area for children. It was just a little noisy if your room faced the inside play area.

"great place"

5
18/10/2017

Very well maintained in that area, if visiting again would like to stay at the same place, very well maintained especially if travelling with kids this would be the best place in this area. Rooms and lobby was well maintained, restaurant in house was very well serving.

"That was pretty awful"

2
17/10/2017

My father, who is confined to a wheelchair, and I arrived at the hotel the afternoon of Wednesday, October 11, 2017. It was 11 degrees Celsius (52 degrees Fahrenheit) outside. We checked into our wheelchair-accessible room where it was 26 degrees degree Celsius (78 degrees Fahrenheit). Upon complaining, I was told that the air conditioning had been turned off for the winter. I was told that I could open the room's patio door -- which opened onto a noisy enclosed courtyard. I was offered a tiny fan to help cool the room. In the morning, the room temperature had fallen to 25 degrees Celsius (77 degrees Fahrenheit). Why the air conditioning was turned off when rooms were still in the mid-20s (high 70s) is unclear. We were offered a "choice" of switching rooms. However, the choice was not real, as it involved going to a room that was not wheelchair-accessible. I have stayed in many Best Westerns and this was the worst. Ultimately, the bill was reduced by about one-third and we were given free breakfasts. This was fine, but did not compensate for what was ultimately a bad decision by the hotel.

"Great location "

4
09/10/2017

Recently renovated rooms. Pelee park is less than 10 minute drive. For those that are birders this is a great location. Friendly and helpful staff. Would recommend going into town to eat rather than eating there.

"Hotel did not meet expectations"

2
07/10/2017

We recently spent 4 nights at this hotel while my husband was in the area for business. We booked this hotel given that it had the highest star rating for the options in the area, the saltwater pool with waterslides and a fridge and microwave in the room. The front lobby of the hotel presents modern with up to date renovations however this was not reflected in our room. I would like to highlight our concerns: 1. The air conditioner was broken in our room the first night. We requested to change rooms and this was honored immediately. However in our second room the air conditioner was quite loud and the temperature set on the thermostat did not match the temperature in the room. The temperature in the room was always hotter than the set temperature and I would have to get up during the night each night to change the temperature lower in order for the air conditioner to switch on again. 2. The bathroom was in need of maintenance and upgrades. Ie: countertop not upgraded and bathroom door was paint chipped and did not fit properly as it would stick when closed and needed an extra push in order to close it. We had to wait a long time for hot water in both the shower and from the bathroom tap. And our biggest concern with the bathroom was the sewer smell coming from bathroom. I am unsure which drain it was coming from in the bathroom however it was strong, especially in the mornings. 3. The water slides were not open at all during the week we stayed. This was very disappointing to us as we had booked this hotel given that they had the saltwater pool with waterslides. I will note that no where on their website does it advertise the open/closed times for the waterslides. We also choose not to swim during our stay because every time we went to the pool there was a noticeable layer of film, dirt and dead flies on the top of the water. This was even visible after a group had been swimming and stirred up the water one morning. I will add that the linens and towels were clean. We ate at the restaurant in the hotel one evening and the food was good. Also, the exterior grounds of the hotel were well maintained and nice. Tip: if you are planning to stay at this hotel for a longer period of time and having a window to the exterior is important to you, ensure you request a room on the exterior side of the hotel. Our room the first night was on the interior and faced into the atrium. This would be great if you had children playing in the atrium in order to supervise them however these rooms could potentially be loud and do not provide the option to look outside or open the blinds to sunlight.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for your review. We do appreciate your feedback of both the positive and negative aspects you encountered during your stay. We will certainly look into everything to try to enhance our guest experience moving forward. Please accept our sincere apologies for the experience that you had during your stay. We hope that in the future you will stay with us again so that we may have the opportunity to provide you with an outstanding experience.

"Business trip. Not too impressed with the hotel"

1
06/10/2017

We stayed at BW Leamington Plus this week. The first night the air conditioning did not work so we switched hotel rooms. The second room had a strong smell of sewer gas in the washroom. We had ;our newborn son with us and had too much stuff to move rooms again. May have had just really bad luck with this stay, I travel a lot and these are concerns that are just not acceptable. The area is very nice and Point Pelee is great. We were offered a free breakfast because of the issues but had to get going so weren't able to take advantage.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We sincerely apologize for not meeting your expectations during your stay. We appreciate your feedback and will use your review to try to improve the facilities for our future guests. We do hope that you will give us another chance in the future to change your opinion about our property, and be a place to have positive and lasting memories for you and your family.

"Nice hotel"

4
05/10/2017

We stayed for three nights. The rooms were clean, the beds comfortable. Basically, everything as expected. I wish that breakfast would be included. The only minus was that our room overlooked the interior atrium. There was not any noise but it would be nicer to overlook an exterior view. The room seemed a little stuffy with stale air. Anyways, it was ok.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to review our property, and happy to hear that you enjoyed your stay with us. We appreciate your input, as guest feedback enable us to learn new opportunities for growth and improvement. Though we do not offer a complimentary breakfast, we do offer a breakfast package which can be added onto your room rate at any time during your stay. We hope that in the future, this can be of assistance when selecting the best room package for you. We would be delighted to have you stay with us again soon! Jacqui

"g"

4
26/09/2017

The hotel was everything that was advertised. The pool is saltwater and exactly the right temperature. The water slides were great for all age groups. The play area also was good for all ages and was well used by our grandkids. The room was comfortable and clean. Our room opened to the play/pool area which was convenient for watching the kids but a little bright and loud for sleeping until it closed so if you have little ones that need to sleep early or no kids and need to rest for business or something else don't book a room that opens to the play area. The tv was nice but it would have been more convenient to know what channels were available and what they are. We didn't have dinner at the restaurant due to a wedding and another event going on at the hotel but we did enjoy the buffet breakfast. The breakfast would have been better if some fruit would have been offered to provide a more balanced meal

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to write a review. We are glad to hear your stay with us was enjoyable. We appreciate your comments and look forward to your return visit. Warmest Regards, Wendy

"Excellent as usual with Best Western!"

5
25/09/2017

We were in the area to make a major purchase and we found the Best Western in Leamington had (almost!) everything we needed in a hotel. The pool and water slides as well as the indoor play park were a total hit with our 8-yr old. We stayed on a night when 2 weddings were happening, so it was a bit busy, but nothing to fear. The parking lot was secure, the noise level was absolutely fine given the merriment of the events and the staff went out of their way to help us (we needed a few things in the room, blankets and such). I highly recommend this hotel and Wendy in particular was kind and helpful when we were leaving bright and early in the morning and she was finishing her shift. Thanks everyone for making our stay absolutely wonderful!

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to write a review of our modern hotel and wonderful staff. Thank you for recognizing our staff, I will be sure to share you kind comments. Please visit us again upon your return to the Leamington area. Warmest Regards, Wendy

"Very Nice"

5
24/09/2017

Very nice stay, location really nice to restaurants and Park. Facility was very well kept up and staff was enjoyable. Would for sure come back again as there was many things to do. Next time I may bring the kids with, lot of things for them to do also. Thank you for a great stay.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
I am delighted to hear you enjoyed your stay with us. Our associates are the key to providing our guests with a memorable stay. We appreciate our glowing review and hope to see you again the next time you are in the Leamington area. Warmest Regards Wendy

"Very bad experience"

1
23/09/2017

NO, NO not everythinkg worked out with our stay at the BW Leamington. Our group was composed of 25 people staying in 16 rooms. We have a lot of issues to complain about 1) The booking process was caotic. Since January we were in touch with 3 different persons and it seems that nobody was aware of what the other person did. 2) We were also told that no written contract was necessary, very unusual but as we trusted the brand name, we accepted. 3) One couple for which we had requested a room with elevator acces was given a room in a second building on the second floor WITH NO ELEVATOR. 4) We had requested the breakfast included in the the price, but this was not the case the first morning we were told that this was not the case and that we had to order out of the menu and pay on our own. I accept that it is possible that they did not get my mail from two days before, but it was requested MONTHS ago. 5) AND THEN THE NOISE from the atrium after 10pm. There was noise far after 11 pm coming from the kids and people playing and talking in the atrium, UNBELIEVABLE. 6) The kitchen messed up some of our orders, for example we were 3 ordering a steak which we never got, apparently the kitchen spoiled it completely. We ordered chicken wings then, which were good. Hopefully we did not have to pay for our meal. 7) With the bill, came the next surprise. (Unfortunately I only noticed it two days later). There was a charge of 64 Dollars for gratuity of the Housekeeping. This had never been talked about and agreed. The good things : The two waitresses at the restaurant did a OUTSTANDING good job. Management should invest a little bit in their training and they will be perfect. We want to adress our THANK YOU to them. The checking in process was good, our room keys were ready upon arrival. Conclusion : It might be possible that we will be in the area with another group next year, but one thing is sure, this hotel will be only our choice if there is no other solution. By the way it puts a shadow on all the other BWs.

Wendy F, Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Sir, We are very sorry that you did not find your stay to your liking. I would like to touch on the points you mentioned: 1. I was the last member of our team to be involved with your booking. Once you sent the room list, the members of your group were assigned accordingly. Once we realized that your 1 couple was on the 3rd floor, I mentioned to you that we would gladly move them. to which you were going to ask them and nothing was brought forward to the front desk regarding a switch of rooms. 2. I must agree with you on the contract. We do up a group booking contract. I cant answer why one was not made at time of booking. 4. I was very aware of the Sunday morning buffet breakfast as I had emailed you confirming this, seeing as the only notes in the file from my previous coworker did not indicate otherwise. At that time, you responded back ok thanks. I never received a subsequent email from you regarding Saturday buffet prior to you arriving. However, in my junk email folder I had found it a day after you checked out. . If I had, I would have made sure there was one for your group as it makes it much quicker and easier for all involved. 5. I am very sorry if noise had continued past the 11 oclock curfew in the atrium. The lights go off at 11 and security should have been monitoring the situation. 6. Yes I will recognize there were some issues of food coming from the kitchen. We had just put out a 200 person wedding, and it was chaotic in the kitchen. Steaks did not make it out to the table as they were not satisfactory to the Chef for presentation to you. The meals were taken care through the Restaurant and I personally took the orders from the individuals whom ordered the steaks. 7. The $64.00 was a gratuity for the breakfast buffet and all the other charges of food to restaurant. We never do housekeeping gratuities. I would hope that maybe if you are bringing a group back, you would allow us to learn from some of the issues that arose and to make the next stay here at Best Western Plus Leamington and us to prove we are a top notch hotel. Thank you Carrie Quinlan Restaurant and Banquet Mgr

"Conveniently Located"

3
21/09/2017

As it states, this hotel was a convenient location for the family and I to visit the national park. Kids loved the pool and arcade area. Check in was questionable...ID wasn't requested and neither was my credit card. I was using BW points that I collect to pay for the room...Points were never taken from my account and my CC was never charged...I would seriously question your check in procedures and policies... Also, housekeeping girl entered my room twice with her own key shortly after I checked in. Didn't knock or announce herself. Needless to say I took everything with me to the pool after that.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We are sorry that we disappointed you. I can understand your frustration. Without your contact information i am unable to look into this further. You may contact me directly and we can discuss this further. Thank you for your time. Warmest Regards, Wendy

"Fabulous Family Fun"

5
21/09/2017

Great staff and stay. The staff went out of their way for myself and my family....Just a great place for fun and family time. I wouldn't go anywhere else! The pool is warm and clean the slides are great for kids of all ages...close to Point Pelee and there is a go cart track for the kids less than 2 minutes away! We had a ball! Thanks Best Western Plus!

"A quick getaway..."

4
18/09/2017

Not too bad, not many things to do around there. Sucks when you're on the third floor and there is no elevator to bring your stuff up and down. After unloading the car and having to bring things up one at a time is exhausting. I request to never get that side and it's the one I always get :(

"Nice motel"

4
16/09/2017

Very nice and clean but noisy as your room backs onto a play area and pool . Lots of screaming kids exc. Very nice rooms and friendly staff though. Recommend getting reservations as place was full the Saturday we stayed.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Our goal is to provide comfort and friendly service to all our guests who are away from home. We appreciate you choosing to stay with us and look forward to your return. Warmest Regards, Wendy

"A Delightful Surprise in the middle of nowhere !"

5
16/09/2017

Very nice newly renovated hotel. Everything nice and new and the restaurant right in the front lobby was very good for dinner and breakfast. Make sure upon booking in you go for the Bed and Breakfast package if you like a delicious hot, made to order breakfast in the morning. The extra $5 per person is so worth it. The salt water pool is nice and warm and really big. There is a water slide there but wasn't open when we were there at night. Lots of games to play in the atrium. Service was great. The room was very clean and everything worked. It is located a bit out of town in the middle of nowhere. Like somebody plopped it in a field, but not that far from civilization. Worth the drive that's for sure. It IS Leamington's ONLY FULL SERVICE hotel, it does have everything even including a good variety of snacks !

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
It is wonderful to know that your stay with us was pleasant. We love hearing how you appreciated our friendly service. Your feedback is helpful and I thank you for taking the time to share your experience. We look forward to being your hotel of choice. Warmest Regards, Wendy

"Family visit of Point Pelee"

4
06/09/2017

We stayed at the hotel on Sat and Sun nights for the Labor Day long weekend. It is a very family friendly hotel. Our son love the play area and the pool which has quite warm comfortable water. The only issue was the roof leaking on play area during heavy rain. The hotel did put buckets around leaky spot to catch the rain so playground didn't get wet. The pillows and beds were quite comfortable to us. Yes it can be noisy until 11 when play area is closed. However I found that it is much less noisy than other hotel with same setting (rooms facing court yard that serve as playground). The kids enjoy the hotel very much. And there are a lot of things to do around there so you're basically gone in the morning and only come back in evening for toddler nap. This is when the playground court yard being used the most! The games were quite expensive as it is $1 for a short game if your kids are into car racing, etc. Overall we love this hotel. We booked it last minute and I wish we could've stayed longer. We'll be back next year as there are trails we want to see but didn't have enough time.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Good Afternoon, Reflections like yours highlight what we are doing well and gave us areas to improve our guest experience. Thank you for your time in reviewing your stay and we hope to host you again in the near future. Warmest Regards, Wendy

"Family Friendly Hotel"

4
05/09/2017

We stayed over Labour Day long weekend. The room was clean. Pillow was not that comfortable though. Our room was on the first floor facing the courtyard playground. Very convenient to go out and have some fun. But it was also busy and was noisy until past 11 pm. If you are a light sleeper probably request a room facing outward. We didn't use the pool or have breakfast at the hotel.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Our goal is to provide comfort and friendly service to all our guests who are away from home. We appreciate you choosing to stay with us and look forward to your return. Warmest Regards, Wendy

"Good Proximity to Point Pelee National Park -Mixed thoughts_"

4
04/09/2017

I have mixed feelings about this hotel. Having run conferences in many parts of the world, it is difficult to imagine that they could do a good job with food. The morning breakfast is not included. We paid extra, which was OK- BUT- there was only one chef and one waitress and it took a long time to get our food for breakfast. Honestly, I ordered oatmeal and it look like it had been recycled. On a positive note, our room was large and spacious with a good sized bathroom, and it was cleaned and made up nicely. It was noisy until late evening because the center of the hotel is an indoor playground for children. Next time I would book a room on the outer edge of the hotel. Overall, this hotel is a good one for families, and not so great for couples. I would return again for the sole reason that it is very close to Pelee National Park.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We appreciate your input. We have noted your suggestions as we always appreciate guests feedback. It is our goal for eaach and every guest to have a perfect stay. We hope to see you again next time you are in the Leamington area. Sincerely, Wendy Front Office Manager

"Ambivalent"

3
03/09/2017

First room had noisy air and Atrium View. Requested another room. Finally found us another room after we mentioned going to another hotel. New room located on parking lot side of building and was excellent.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Good Morning, Our goal is to provide comfort and friendly service to all our guests who are away from home. We appreciate you choosing to stay with us and look forward to your return. Thank you for your feedback and hope to see you again soon. Warmest Regards, Wendy

"fun times"

4
01/09/2017

we enjoyed a family fun mini vacation with our 6 grandchildren ages infant - 8 yrs old. something for everyone. We had a main level atrium room which allowed us to enjoy group conversation while still being able to watch all the children run and play.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Good Morning, We are pleased you had an enjoyable stay. Thank you for leaving us such a kind review and mentioning how your grandchildren enjoyed all that we have to offer at our modern hotel. There is no better compliment, than a return visit ! Warmest Regards, Wendy

"very friendly"

5
31/08/2017

the room was clean , amazing for families with young children...We had breakfast two days in a row and it was very good, the young waitress was busy but made the time to stop and chat a little...fast and friendly service, Trudy the breakfast waitress was wonderful but we checked out before seeing her again, we hope to go back soon...

"Nice Surprise"

4
30/08/2017

This place was really unexpected. There weren't a lot of options available so we booked this 2.5 star place. It is a very new hotel with a nice indoor pool and great indoor games for the kids. If you have kids in the under 12 age group I think it would be terrific. The pool is warm and has a great slide. There is a huge indoor atrium with ping-pong, jungle gym, just general family mayhem area. In the spacious lobby there is a bar and a restaurant. Breakfast food is your typical breakfast diner - lots of options under $10.

"Wallet stolen"

5
28/08/2017

Wish the cameras could of been checked or something 300 dollars was taken so it was quite depressing. Other then that it was a amazing time . The go karts are nice and close . Lots of things for the kids to do

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Please contact me directly and we can look into this matter asap. I am not aware of any of this. Our goal is to provide comfort and friendly service to all our guests who are away from home. We appreciate you choosing to stay with us and look forward to your return. Warmest Regards, Wendy

"re: stay at best western Leamington"

5
25/08/2017

Our stay at the Best Western Leamington, provided a great experience especially since it was a last minute reservation. We had to cancel our booking at another hotel first because of their new absurd policy of paying for your stay at the time of check-in and the filthy check-in area. Even though we paid more in terms of rates it was worth it.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to write a review. We are glad to hear your stay with us was enjoyable. We appreciate your comments and look forward to your return visit. Warmest Regards, Wendy

"Great place to stay"

5
25/08/2017

Everything was great. The bed was extremely comfortable with lots of extra pillows. Lounge staff and front desk staff very friendly and helpful. We enjoyed the games room and pool in the evening. Lots to do close by. Point Pelee National Park was a great adventure for our family.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
It is encouraging to hear you enjoyed our amenities and accommodations. Your recommendation is appreciated, our staff work very hard to provide our guest with a pleasant stay. We appreciate your glowing review and hope to see you again next time you are in the Leamington area. Warmest Regards, Wendy

"Had the time of our lives"

5
21/08/2017

Not only was everyone pleasent to talk to the facility was clean and the kids had a blast. The rooms were clean and quite large. Had so many areas for the kids to play and the pool and slides we just a great time for all!!

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you so much for your review and recommendation. We appreciate hearing from you and glad to hear you enjoyed your stay and the level of service we provide. Please visit us again upon your return to the Leamington area. Warmest Regards, Wendy

"Trip to Pelee with the grandkids"

5
20/08/2017

Great family hotel. I was travelling with my 2 grandkids on an adventure to Point Pelee National Park and then Pelee Island the next day. We booked a 2 bedroom suite which was a good choice. The rooms were very clean and the space worked well for the 3 of us. Our room faced out onto the play area - so a little noisy until all the kids went to be, but all in all great fun. The pool is amazing and I am so impressed - 3 life guards on duty! Morning breakfast was good, staff was very helpful and all in all a great place for a family stay.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to write a glowing review for our property. I'm glad to hear your stay with us was enjoyable. We appreciate your comments and look forward to your return visit. Warmest Regards, Wendy

"A Great Quick Getaway"

4
20/08/2017

We enjoyed our stay but the "high speed internet" would not even let us connect to the interenet most of the time. The serving staff in the restaurant was not friendly and brought the bill before we even ate. We asked for a Shirley Temple for the child who was with us and it seemed unusual that at a hotel lounge that caters to families they didn't have the ingredients to make one. However, we really enjoyed the Atrium with the variety of games to play.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Reflections like yours highlight what we are doing well and gave us areas to improve our guest experience. Thank you for your time in reviewing your stay and we hope to host you again in the near future. Warmest Regards, Wendy

"Not good for business"

2
19/08/2017

The rooms with balconies are centred around the kids playground. Kids up until after 11 screaming and running all over the hotel - easily heard from both sides of our room. Very noisy. No bar service after dinner and nowhere to eat/drink within walking distance open after 9pm on a Saturday. Wifi barely 2 bars. Front desk staff were very friendly, almost too friendly; giving every detail regardless that the check-in/service line was long, otherwise check-in was fine.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
I'm sorry that your recent stay fell short of our high standards. Please be assured your comments have been shared with the Managers from all departments, in an effort to improve our guest experience. We hope to have the opportunity to host you again. Warmest Regards, Wendy

"Pleasantly surprised"

5
18/08/2017

We are normally stay at Hampton Inn by Hilton. There were no Hampton Inns in Leamington. We went to Point Pelee National Park and then took the ferry over to the island, so this hotel was convenient. We had no issues and it compared very well with a Hampton. Updated decor, comfortable king bed, friendly service and clean. We didn't have children, and I did notice that this hotel would be very fun for kids as they have a huge indoor recreation area and an outdoor pool. Here is a good tip - don't choose a room that overlooks the indoor play area. They are called atrium view rooms. Very noisy. We picked a balcony view and it was very quiet

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We are happy to hear you enjoyed your stay. Thank you for taking the time to share your comments with us and other travelers. Thank you for staying with us. We appreciate your review and hope to host you again, next time you are in the Leamington area. Warmest Regards, Wendy

"Driving Vaca with friends in Canada"

3
17/08/2017

The hotel was very nice, overall. Although our King Balcony room was nice, there appeared to be a ceiling leak. The front desk staff & maintenance man along with the Front Office Manager were very friendly and tried to assist my husband & I in reviewing the problem. Since there wasn't another King Balcony room available, we decided to overlook the damage ( it was not leaking) and remained in the room without incident. Wendy Foubert, the Front Office Manager, was very helpful in compensating us for the inconvenience.

"Not what I expected"

2
17/08/2017

I would not stay here again, unless I was bringing my grandchildren. I have no idea why my sister and myself were given the room we had!!! We are both senior citizens and that was known when I booked the room. Why would we want accessibility to a recreation area full of kids? Our room should have been on the other side of the hotel, with light coming into our room. The other side had no windows, (where we were) it was like a bat cave, we hated it!!!

"EXcellent Property"

5
17/08/2017

Enjoyed everything about it. All the stall was knowable about the area and the restaurants. Great for families and everyone. Catered to all people even with disabilities and pets. jThe property was well looked after always clean and tidy.

"Employee rate"

4
16/08/2017

Hotel was clean and renos looked nice. The staff were super friendly and nice, brought up ammenties as soon as they were called. No hassle at check in or out (yay express checkout). Would come back again, good location and free parking.

"Confort in A Storm..."

5
15/08/2017

We were storm-stayed (ferry cancellation due to bad weather) overnight in Leamington on a Friday of a long weekend, with no plans to stay in a hotel. Rooms were scarce, but the Best Western staff found rooms, and looked after our group of 10 travelling to Pelee Island, what care, what comfort. Thank you...

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for staying with us !! Our goal is to provide comfort and friendly service to all our guests who are away from home. We appreciate you choosing to stay with us and look forward to your return . Warmest Regards, Wendy

"Disappointed"

2
09/08/2017

Our room was not ready till 5:30. Our room had red ants. I hurt my foot badly on the pool deck. There were two areas of concrete missing. There were no yellow cones marking this area as dangerous. Life guards at the top of the water slide area were not paying attention to the children. They were busy talking to one another.

"Excellent service"

5
09/08/2017

After arriving at 630am..having to leave the previous motel we were in and a terrible experience..Expedia had miss forgot to forward reservation. Front desk quickly got us a room and allowed for an extended check out till late afternoon. Day staff was more then happy to assist us..although we didnt get to use pool and splash pad..lookes like a place where i would bring the whole family..

"Not the best"

2
07/08/2017

Appalled to find out there was no complimentary breakfast. Most BW hotels we've stayed at offer breakfast.... how much would it be to offer a continental breakfast? Wifi was not the greatest! On a cool night, you could not leave the sliding doors open, the neighbours' AC unit was so loud! Even the one in the room was very loud.... which does not help towards a good night sleep! All in all, not the best....

Andrew M, General Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We appreciate your taking the time to review the hotel and share your thoughts so that we can continue to strive towards exceeding our customer expectations. At the Best Western Plus in Leamington we have elected to offer a full service restaurant in-house offering full breakfast options as well as evening dinner service which customer appreciate having the options on site. As well customers also have an option to purchase a bed and breakfast package in advance which allows still the full service experience included in the price of your room and we apologize if this options was not made available to you at the time of booking. With respect Wifi, I am very please to let you know that the rural area in which the hotel is situated will be getting fiber very shortly and this should alleviate any concerns with respect to the service currently available. For the AC, we have two different systems in the hotel and we will make sure to use your information to better serve our customers in the future. Thank you once again for sharing your feedback and do sincerely apologize for not meeting your expectations. I would like an opportunity to welcome you back so that we can redeem ourselves and look forward to doing so in the near future. Sincerely, Andrew Meyer

"Small Family suite not worth the price "

3
07/08/2017

After much searching, as I wanted to do a little getaway that was not too far from home, we decided to go with Best Western Plus by Point Pelee National Park. The point was good, but not the hotel. Our room was very spacious but not enough furniture. One loveseat that also served as a pullout bed, but no coffee table to set a beverage upon nor side tables by the loveseat; no arm chairs to relax in. So where does the family sit? I reserved this room as I don't like sitting on the bed when in the room. But still had to do so as there was not enough furniture in the room. They had the space but was not utilized. On addition, the room was not in great shape. There was a square hole in the wall by the entrance. There was a loud portable air conditioner that really prevented you from opening the curtain as the huge ventilation tube went through there, which really didn't matter anyway, as the view out the window was the roof of the facility! The facet in the bathroom was loose and so was the toilet; it had quite the wobble when you sat down and got up. Not a good feeling... The room had a king bed, small fridge, a desk and desk chair, a cabinet closet by the entrance and a very wobbly folding luggage holder plus a larger luggage tray by the entrance (that was nice). The facility has a big indoor pool with a couple slides, recreational area that included video games, climbing wall, slides, batminton court, 2 ping-pong tables and 2 billiard tables. We brought our own cues with us, as we used to play in our younger years, but were disappointed that we had to pay a dollar per game to play, while other items were free and since we paid so much for the room you'd think it would be included!?! You get this particular room for $311.67 CDN including tax, for 1 night! Way over priced in my opinion. Had the room been in good shape with furnishings, I'd be happy. Instead very, very disappointed. I paid much less for a kitchenette suite with 2 bathrooms in downtown Ottawa, this past March! Seriously! Suggestion: add hand sanitizer stations in various locations in recreation area. There are none! After playing these things this a MUST to have! Note: the last photo is looking out the front window of our suite to the recreation area. When was the last time you saw a portable air conditioner in what was considered a decent hotel? Really?

"Two day vacation at Point Peelee."

4
04/08/2017

Very good service from the hotel staff. The room was spacious and comfortable and the location excellent for the two days we spent at Point Peelee National Park. It's a short drive to the park and to many nearby eaterie. Beautiful sunsets over the lake.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We are thrilled to learn we were well suited to your travel needs, thank you for taking the time to share your experience. We appreciate your comments, and look forward to your return visit. Warmest Regards, Wendy

"First time in Canada"

5
01/08/2017

This was our first time in Canada, after a hard board crossing and another local hotel messed up our booking. We landed at this Best Western. Worn out and not very happy we checked in, but the staff turned this trip right around for us. They were over the top friendly and helpful. They took time to explain everything to us and really made us feel welcome. They even went as far as to get us a room really close to parking due to the long drive and board issues that made us so late. They really helped turn our trip around. Can't say enough about the staff and the room was very nice. What an unexpected treat.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We are delighted to hear you enjoyed your stay with us. Our associates are the key to providing our guests with a memorable stay. We appreciate your glowing review and hope to see you again next time you in the Leamington area. Warmest Regards Wendy

"Great place for families and outdoorsy people"

5
01/08/2017

Modern amenities, great location, comfortable rooms, excellent fresh breakfast, helpful staff! More geared towards families as there are sporting facilities not found in other hotels - including a badminton court (which is pretty unique). Looks like a nice place to hold a reception/wedding too! Really close to Point Pelee National Park and some great fish places! Highly recommended!

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
It is encouraging to hear you enjoyed our amenities and accommodations. Your recommendation is appreciated, our staff work very hard to provide our guests with a pleasant stay. There is no better compliment, than a return visit. Warmest Regards, Wendy

"Mostly a good experience, but expensive."

3
01/08/2017

We had mostly a good experience, but the price was $20-$30 more than the Quality Inn and Days Inn up the road with comparable amenities and quality. This hotel does not have a breakfast included either. Pool and slide hours were not the same as those posted. Closed early and opened later. Sad children.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Reflections like yours highlight what we are doing well and gave us areas to improve our guest experience. Thank you for your time in reviewing your stay and we hope to host you again in the near future. Warmest Regards Wendy

"Family reunion"

5
31/07/2017

The staff was friendly and helpful. They went above and beyond to make our event wonderfully successful! We highly recommend this Best Western in Leamington! Andrew, PJ, and Carrie worked long hours to make our event great!

"Standard room, average experience"

3
31/07/2017

Unfortunately there is not anything better in the Leamington area. Almost all homes or cottages want a week rental. For the price of the hotel, wTer slides and breakfast should be included in the price. Internet was not working more than it was working. Temp in fitness room was 78F/26C which is absurd for working out in a tiny room

"Very Nice Best Western"

5
27/07/2017

We rarely stay in Best Westerns due to the really great difference from one to the other. In other words, we never know what to expect; sometimes really nice, the next time pretty average. This BW was ranked by TripAdvisor as Leamington's best hotel, so we opted for it on our road trip through Ontario. It was nice and we enjoyed our stay. The rooms were spacious and spotless. The hall and rooms--because of the colors--were less attractive than say, a Hampton Inn or Hilton Garden Inn, but certainly not depressing. The breakfast was good. There was an apparent shortage of breakfast help, but the manager stepped in with his shirt and tie and everything worked. Impressive! The grandkids greatly enjoyed the central recreational area a few steps from our rooms. This property is outside of town a couple of km and is very quiet and calm. Given the lack of other better options, we would certainly stay here again. We recommend the property without qualifications.

"birding"

5
27/07/2017

Agreat place to relax and enjoy life in all it's variety, especially Birds. the area is full of things to do, the locale people are very very nice. A place to visit many times. I would go back there any time.

"Great amenities & clean"

5
27/07/2017

Great amenities in suite (fridge, microwave, Keurig, large flat screen TV) as well as in the hotel (huge play area with full size badminton court, ping-pong tables, smaller snooker tables, 1/2 basketball court, video/arcade games, air hockey, huge slide & climbing station for kids + workout room with cardio machines & weights) + water park + restaurant), and water & coffee available for free in lobby area. Would be a fantastic destination for a family gathering. Delicious food available from on site restaurant too. Only 5 minutes from "West Dock" ferry arriving from Pelee Island at Leamington.

"A great place to get away"

4
25/07/2017

This hotel provides many amenities of a resort all under one roof. My son really enjoyed playing basketball, badminton and pool in the atrium. The pool was enjoyable and clean. Visitors do need to be aware that the elevator only services rooms on the lobby side of the atrium. We were on the other side and reaped the benefits of regular stair climbing.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
It is rewarding to know that you enjoyed our clean hotel and friendly service. Please visit us again upon your return to the Leamington area. Warmest Regards, Wendy

"Should of stayed home"

1
24/07/2017

Air-conditioning would not cool past 71and no one did anything to resolve the problem. Two nights of total discomfort maintenance acknowledged the problem but couldn't do anything about it. Sad trip..

"Clean and surprising"

4
20/07/2017

Check in was fast and welcoming which was perfect after traveling for several hours by car with little ones. The room was clean and cool. Our kids were surprised and excited about the playground inside and also the pool area (which has two slides). The pool area was also staffed for pool safety and easy to identify. The facilities were clean and an enjoyable temperature. Housekeeping delivered wonderful service and parking was ample. The hotel was conveniently located to a few places we were interested in visiting as well. It was not far to drive to Point Pelee National Park and also to the ferry to Pelee Island. Overall, a great stay.

"Nice"

3
20/07/2017

We stayed in this hotel for about a week. Two adults and a child. The facilities for kids are really amazing and useful to entertain children. There's a big indoor play area, ping-pong tables, basketball court, pools. There's a nice swimming pool with two slides that is also very nice but I found the water wasn't as clear as you would expect from a clean swimming pool. We haven't tried the bar at the entrance but it seemed nice. The room had a good space but I found the ac a little too noisy and something in the bathroom a bit old. Some parts of the room weren't as clean as I appreciate. Free wifi and big parking available. Good location. Overall a nice experience and recommended. I'm not rating higher because I think they could really do more.

"Point Pelee visit"

5
19/07/2017

We were very happy with our stay at the Best Western hotel in Leamington. All of the staff were very friendly and accommodating. The manager, Andrew, ensured we were happy with our stay at the hotel by speaking with us in the restaurant and in the lobby when we returned from our Pelee Island visit in the evening. The room was very clean and comfortable. Would not hesitate to stay at this hotel again or recommend it to someone else. Thank you to Andrew and his team at the Best Western in Leamington for a most enjoyable stay.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for your glowing review ! It is rewarding to know that you enjoyed our modern hotel and wonderful staff. We appreciate hearing from you and glad to hear you enjoyed your stay and the level of service we provide. Warmest Regards, Wendy

"Very nice upgrade at this hotel"

4
18/07/2017

Stayed in July, they have completed a nice renovation to this property. Great for family's, especially with younger kids. Nice upgrade to rooms and main foyer. We did not like all the Fish Fly's, but that was not the hotels problem. Great place, nice staff...

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Good Morning, We are happy to hear you enjoyed your stay. Thank you for taking the time to share your kind comments with us and other travelers. Thank you for staying with us . There is no better compliment, than a return visit! Warmest Regards, Wendy

"Hubby and I had differing opinions"

4
17/07/2017

I saw a hotel with a good location, a fun pool, a gem rear play area, badminton, and ping pong! At first I was nervous because our hotel overlooked the play area but once in the room - we couldn't hear it. My con was that twice we had to call the front desk to have the hot water turned on. Hubby saw a place badly in need of updating. It was decorated well but the rooms and doors needed to be repainted and the lock to the gym was busted. He did think drinks at the bar were cheap. On another note - the outside doors to the pool area were wide open. Any non hotel guests could have easily walked in yet residents needed a key card to get in through the hotel.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
I'm sorry your stay fell short of our high standards, Reflections like yours highlight what we are doing well and gave us areas to improve our guest experience. Thank you for your time in reviewing your stay and we hope to host you again in the near future. Warmest Regards, Wendy

"Good amenities. More attention to detail"

3
12/07/2017

This hotel has all the features you would want in a hotel for your young family. The layout of the room took into account if there was a noisy night in the atrium; so that was appreciated. We were provided a portable air conditioner as I surmise something was wrong with the central air. I was unclear about the capacity of the hotel on a Wednesday that would not warrant us being placed in another. I did not bring it to the attention of the staff at the time as we did an early check-in so I assumed that capacity was the case and we had a number of events ahead to fill our day. In the end the the portable AC would have been fine had it been installed correctly. The window attachment was not secured properly so humidity would easily come into the room. The unit kind of cools the room and I did not want to make an issue at 11pm when we arrived. Agitation arrived when the rain storm arrived at 1am making the installation fall apart and the room became somewhat humid. Please clean the pool deck area, bubble gum should not be left stuck to the ground. None of the change rooms in the pool area were working/out of order. I appreciate the atrium maybe an old addition to the hotel so the atrium leaks. I have to assume this have been investigated with no success. It was not a huge problem, but it would be if it rained all day and you wanted to use the facilities in the atrium. The concern around the AC was brought up to the check out desk, there was no manager follow up. I've already email HQ a about my concern...There was also no follow up. My room was discount via my association...It would not be appropriate to think that we warrant an 90% working room because of a discount on the room.

"4 Nites at BW"

5
12/07/2017

Hotel is an excellent place to stay. Pool / waterpark was fun entertainment as was the Atrium play area. Staff was very friendly and helpful. The waterpark slide was lots of fun and we didn't mind paying extra for it since the area had lifeguards on duty. We especially enjoyed having a Kuerig coffeemaker in the room and additional k-cups were readily available. Nothing special about breakfast or the restaurant.

"The Pool Was FANTASTIC"

5
10/07/2017

My family and I had so much fun at this hotel. But when we first arrived, the air conditioning broke and it was really hot outside. They were kind enough to give us free passes to the pool. AND THE POOL WAS EPIC! I loved it it was really fun. This hotel was the best and I would totally go back again.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for taking t he time to write a review. We are glad to hear your stay with us was enjoyable. We appreciate your comments and look forward to your return visit. Warmest Regards, Wendy

"Suprized! "

5
08/07/2017

We were very surprised at how nice the hotel was! Awesome for kids due to the really cool jungle gym and pool area! Definitely worth returning to! For us, it was great because pets ARE accepted! Very friendly staff, too!

"Great Family Getaway!"

5
02/07/2017

We just returned from 2 nights at this lovely family hotel! The facilities are clean, room was spacious, and the water play area and climbing gym are perfect for families with young kids! We truly enjoyed our stay and hope to return as it is convenient for visiting extended family and in a lovely location we would like to explore more!

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
I'm happy to hear you enjoyed your stay with us. Thank you for taking the time to share your kind comments with us and other travelers. Thank you for staying with us. There is no better compliment, than a return visit. Warmest Regards, Wendy

"Beware if you have an inside room!"

2
30/06/2017

The hotel is exactly what we expected, not elegant, but serviceable and clean, however, a number of rooms are RIGHT near the jungle gym and slide for children to play on until 11 PM at night. (The front desk told us the cutoff was 10, but kids were playing on it at 10:55). Maybe it was a couple of particularly unruly families visiting just this weekend, but the noise from screaming kids pounding up and down the slide and other play equipment is very annoying. If you are parents, maybe you think this is great. But others need to be warned away from booking rooms that face the courtyard. Also, if you have an inside room, you only have a window onto the interior courtyard, not outside.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for your review of our newly remodeled hotel. Our courtyard is open till 11 pm each night. Our family rooms do face inside, and our rooms with king size beds have outside baloneys. On busy weekends we do have security here to insure that everyone follows our policy that quiet in the atruim at 11 pm. Guests are encouraged to come to the lobby area to play cards and visit. Thank you again, for staying with us, Please visit us again soon. Warmest Regards, Wendy

"Best stay of our vacation! It's a gem!"

5
29/06/2017

Wow! Unsuspecting gem of hotel in small town Leamington. We stayed in hotels all over Canada on our road trip and this was the best, family friendly, squeaky clean hotel! The purpose of our trip was for a short overnight stay and a visit to Point Pelee, but the kids enjoyed the large pool with slides and indoor play area with pool tables, play area and indoor volleyball. Lobby was fantastic, open and welcoming with restaurant and bar. No better option if in the area with kids!

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We are thrilled to learn we were well suited to your travel needs, thank you for taking the time to share our experience. But of course, the highest form of praise would be your return !! Warmest Regards, Wendy

"friendly family facilities and great location to sites."

5
28/06/2017

We had a great experience with friendly staff, very comfortable beds, quiet rooms- make sure you request outside room as the pool and games areas are the central court. Central location to Point Pelee and Peele Island. Rays rib house close to the ferry has fabulous food and very efficient and friendly staff. Chucks roadhouse across from the Wal-Mart mall has great wings and beer. Will return to this hotel for sure. Just sorry we did not take advantage of what looked like a great pool for swimming. We did enjoy a game of billiards...

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to write a review of our beautiful hotel, I'm glad to hear your stay with us was enjoyable. We appreciate our comments and look forward to your return visit. Warmest Regards, Wendy

"Wonderful stay"

5
28/06/2017

From the tons of parking, the modern facility and rooms, comfortable beds, nice clean indoor pool, efficient and friendly staff to the delicious breakfasts right in the hotel with a friendly and excellent waitress we had a very enjoyable stay. Would definitely stay again! We were 4 adults in our party and stayed on the balcony side instead of the atrium side. Looks like a fun place for families but thought it might be a little noisy on the other side for us.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Our goal is to provide comfort and friendly service to all our guests who are away from home. We appreciate you choosing to stay with us and look forward to your return. Warmest Regards, Wendy

"Excellent"

5
27/06/2017

What a great place for families the hotel is great with lots to do in case of a rainy day. The pool is awesome with water slides and a splash area. There is a play room with basketball badminton pool tables air hockey an abracadabra and jungle gym tree house the kids had a blast. The room are great and very clean the staff is great. Location is fabulous it is just up the street from Pelee point national park. All in all we had a great stay

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
It is encouraging to hear you enjoyed our amenities and accommodations. Best Western Plus in Leamington is the place to be !! It is rewarding to know that you love our newly remodeled hotel as much as we do. Please visit us again upon your return to the Leamington area. Warmest Regards, Wendy

"Best hotel in Leamington, Ontario"

5
26/06/2017

Clean full service hotel in Leamington near Lake Erie. We were in town for a wedding and booked multiple rooms. It's a great hotel especially if you have kids. Many activities in their atrium. Employees are friendly and go out of their way to help you. Wendy, the manager, located our lost wine and man's bracelet and safe kept it until we could retrieve the items. Not many choices for hotels in Leamington, so this one is definitely a winner. Highly recommend if you're staying in Leamington. It's my go-to choice.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for your glowing review. The hotel has been completely renovated and feedback has been overwhelmingly positive and also with all the activities we have to offer everyone has an enjoyable stay. Thank you for recognizing our staff, I will be sure to share your kind comments with them. We enjoyed having you as our guest, please visit us again soon. Warmest Regards, Wendy

"Fantastic"

5
22/06/2017

What a nice clean hotel. Very nice staff. The room had a balcony so we could have air rather than air conditioning. Easy to access. They have a restaurant and some supplies like water and snack food. Close to Point Pelee National Park. Close to Leamington for shopping and an interesting cemetary. Great place for kids too.

"Nice hotel...but a fell down on a few key things"

3
22/06/2017

Recently stayed at this hotel for a quick getaway to see the National Park and spend a day on Pelee Island. The rooms are very clean, modern, have a small fridge and microwave. Beds were clean and very comfy. the hotel itself is new and modern. Our only suggestion for the hotel based on our experience is to address the AC units, they are extremely noisy and made it very difficult to sleep. On the balcony the noise from all room ACs was so loud you couldn't have a conversation. There are no patio chairs on the balconies to sit out on and enjoy the view...noticed people took banquet room chairs. Was not told there was free wifi or what the code was on check in. the shower water pressure is very weak.

"Need another elevator"

4
20/06/2017

Hotel and room was great other than we didn't realize our room (3rd floor) was only accessible via stair well as elevator only was functional on one half of the hotel (how they designed it) but my wife with MS this made it very hard on her getting up and down in the heat.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Good Morning, Thank you for your review and for choosing Best Western Plus. Your feedback is extremely valuable to us, If rooms are available we would have been more than happy to move you to another room to make it more accessible for your wife. Thank you for bringing this issue to my attention, the safety and security of our guests is always our top priority. Please reach out to me directly , if you would be willing to give us a chance to turn your experience around. Warmest Regards, Wendy Front Office Manager

"Good hotel"

4
20/06/2017

Nice rooms, good service, friendly staff, extensive recreational facilities, close to Point Pelee National Park. Breakfast started a bit too late to be useful to us though, and the water slides were closed.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Good Morning, We are thrilled to learn we were well suited to our travel needs, thank you for taking the time to share our experience, after next week, we will be starting our summer hours, so water park will be open daily 8:30 am - 10:30 am then again from 2 pm-10pm. Please visit us again, next time you are in the Leamington area. Warmest Regards, Wendy Front Office Manager

"Good location"

4
16/06/2017

great location for sour needs but expensive per night .... breakfast should be included in the cost of the room. This is typical of Holiday Inn and Holiday Inn Express locations throughout Ontario. Other then that we had a comfortable stay.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Good Morning, Reflections like yours highlight what we are doing well and give us areas to improve our guest experience. Thank you for your time in reviewing your stay and we hope to host you again in the near future. Warmest Regards, Wendy

"Leisure at its Best!"

5
14/06/2017

Book a trip at the Best Western Plus in Leamington for your leisure as well as for a family. The pool area is huge along with a slide (not available during my stay). Their is a huge room of activities that requires money than non monies. Friendly staff and clean room! Out in the country...very quiet!

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We are happy to hear from you !! It's great to know that you enjoyed your stay, as well as our amenities and great location. Please plan to visit us again the next time you travel to our area. Warmest Regards, Wendy

"Adequate for a Short Stay"

3
13/06/2017

easy check in, fresh fruit water in lobby was a nice touch, room was a typical standard motel type box, with typical dark carpet to help hide the stains. Bed was adequate, however odour from indoor pool permeated the entire area. Ho Hum!

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you so much for your review, we appreciate haring from you and are glad to know you enjoyed your stay and the level of service we provide. Warmest Regards, Wendy

"cousin reunion"

5
12/06/2017

great staff and great facility, lots of amenities and clean!! will recomend and look forward to coming again, only problem was 1 water slide was off most of weekend- however many other things to occupy kids time

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We are happy to hear from you ! It's great to know that you enjoyed your stay, as well as our great location. Please visit us again the next time you travel to the Leamington area. Warmest Regards, Wendy

"Enjoyed the overall expierense"

4
12/06/2017

Hotel was clean, hotel staff were very friendly and helpful, great location, plenty of parking and I would diffidently be returning in the future. There were plenty of activities for our grandchildren to enjoy, swimming and a good size games room.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
It is wonderful to know that your stay with us was pleasant. We love hearing how you appreciated our friendly service. Your feedback is helpful and I thank you for taking the time to share. We look forward to being your hotel of choice. Warmest Regards, Wendy

"Great for Kids!"

4
08/06/2017

My family and I took a weekend getaway to Leamington and Kingsville and stayed here for two nights. The room was nice and clean. It was facing the atrium which was loud as it's open until 11pm and with a two year old, was not a good idea. When we stay here again, we will get a room off the atrium. Our son loved the pool and playground. We were close to everything we wanted to visit and had no problems. I liked the hotel and would recommend it for families.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We are happy to hear from you and glad to know your stay was a pleasant one. Glowing reviews serves as encouragement to our staff, who genuinely care about each one of our guests. There is no better compliment, than a return visit. Warmest Regards Wendy

"All of the little things were disappointing"

2
04/06/2017

This hotel looked so promising online and we made the decision to book our whole vacation week here. We only stayed two days. We booked through Hotels.com and, based on other online reviews, asked for a room not on the atrium as our little guy is in bed by 7pm and we're usually tucked in by 10pm (we're early risers) and we had heard that it could be a little noisy. When we got there, we were given a room off the atrium. We went to the room and, although it was at the far end on the second floor, it was still quite loud. We went back to the front desk and they offered us another room, which we took. Sadly, the second room was even further into the atrium area (they clearly did not understand our what we meant by "a room NOT on the atrium") and even louder. But, by this time, we were exhausted and settled in. After unpacking, we turned on the TV - which was nothing but static. We tried to call down to the front desk - but the phone did not have a dial tone. Another personal visit to the front desk, and we were put back into the first room. Still on the atrium. It was so loud on the Sunday night that our 5 year old didn't fall asleep until almost 9:30. The next morning, still quite tired after a late and loud night, we hoped to enjoy some complimentary in room coffee. It took two personal visits to the front desk to have a coffee maker added to the room by late Monday. It's worth noting as well, that (and maybe it's just during the off season) there isn't any room service or restaurant or anything but snacks available a good deal of the time. However, the fridge and microwave in the room were both a good size and we were able to have a lot of in room meals. When we arrived Sunday night, the front desk also sold us 4 passes for the water slide for $10. What we soon found out was that the water slide is only running on the weekends during the off season. Our son had a total of a half hour of water slide fun after checking in on Sunday night. We did get our money refunded, but the question remains: why would the front desk sell us passes (for cash) that they knew we couldn't use? My little guy was really disappointed. Although the rooms are modern and clean and the beds very comfortable, it's the little things that shortened our stay in this hotel: the dirty pool, running out of towels in the pool area, housekeeping completely skipping our room on Tuesday and having to make so many trips to the front desk for the basics. We were supposed to stay until Friday, but we checked out on Wednesday morning. It wasn't a horror of a hotel, but all of the little things that went wrong were just too much to enjoy our stay.

"Not what we expected"

3
04/06/2017

Trash from previous occupant was still in room when we checked in. Paid a very high rate and was told breakfast wasn't included with our stay. Seemed rather odd - the website did not mention this. Check in staff not very friendly or helpful. Sad, this was our 30th anniversary and we thought we'd enjoy this place again; not the same as it was 30 years ago!

"Great For Family with Kids"

4
31/05/2017

This hotel kept my kid entertained after a short visit to the neighborhood and the Point Pelle. The play area and pool made up for the missing fun/exciting activities to do outside of the hotel. If in the area again, will definitely stay her.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We are happy to hear you enjoyed our stay. Thank you for taking the time to share your kind comments with us and other travellers. There is no better compliment, than a return visit !! Warmest Regards, Wendy Front Office Manager

"Best Western Plus Leamington"

5
27/05/2017

An exceptional experience for families traveling together is provided at this unique hotel close to Point Pelee. There is something for everyone to do here and the staff could not be more helpful. Highly recommended.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Good Afternoon, Our goal is to provide comfort and friendly service to all our guests who are away from home. We appreciate you choosing to stay with us and look forward to your return. Warmest Regards, Wendy

"visit leamington national park"

5
27/05/2017

great location - convienent to everything. staff are friendly and most helpful. rooms are exceptional. didnt use pool as too many kids. free use of computer internet in lobby. close to town , winery and national park.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Glad to hear you enjoyed your stay. Each member of our team strives daily to provide memorable experiences for each and everyone of our guests. There is no better compliment, than a return visit !! Warmest Regards, Wendy

"Quite Impressed"

4
24/05/2017

I quit staying at Best Western hotels many years ago and was a bit disappointed that this was one of the few places that was available for our trip. Boy was I shocked when I walked into the lobby of this hotel. It was beautiful and had been remodeled in the last couple years. The rooms were lovely and spacious and very comfortable. The pool area was huge with water slides (they were not open yet). The location to Point Pele was excellent and everyone at the hotel were so helpful. We will be back next year when we head to Point Pelee for the warbler migration.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to write a review of our modern hotel and our wonderful staff. Our goal is to provide comfort and friendly service to all our guests, who are away from home. We appreciate you choosing to stay with us and look forward to your return. Warmest Regards, Wendy

"Fantastic Hotel!"

5
24/05/2017

We stayed one night here so that we could explore Point Pelee National Park, but this hotel turned out to be a great destination itself! The indoor play area has something for everyone, including adults - ping pong, basketball and badminton courts! My kids, 7 and 10, had a blast in the pool area as well. Everything was clean and well-maintained, and the staff was very friendly and accommodating.

"amazing hotel"

5
23/05/2017

this hotel and staff was excellent . this hotel has a bar/lounge with restaurant, has a pool with water features and slide.It also offers a game room arcade games along with pool tables, ping pong, badminton, you never have to leave hotel its great for kids and adults will definitely be back to stay at this hotel

"Enjoyed the stay"

5
23/05/2017

Our family visited Point Peele Natiional Park during the long weekend. The Park is really beautiful. Kids also enjoyed so much the stay at the hotel, playing in the playground, pool and waterpark. The location is close to the park and cafes. The staff are friendly and the room is clean. We enjoyed our stay.

"Romer Room"

2
21/05/2017

Beware the 4pm check-in policy. I called ahead and on line requesting a 1 pm check-in due to a Wedding, we attended. 2 room involved in request. "Sorry, the staff are clean can you please wait", we got in the rooms at 2pm, throwing the schedule off. I requested quiet rooms,also that impossible. The giant play area is located in the centre court yard and all rooms face the court yard with shared balconies, so people are walking across your balcony. Oh the kids yelling and paying tag in the hallway. For get it !!! and the noisy A/C unit. Never again.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our housekeepers try their very best, trying to get all the rooms ready while operating at 100 % capacity. Please reach out to me directly at 519 326 8646, if you would be willing to give us a chance to turn your experience around. With Much Appreciation, Wendy

"birding Pelee Point"

5
18/05/2017

This hotel is very convenient for birding Pt. Pelee NP. It is still a very short drive to Leamington for breakfast or dinner. It is clean and the staff pleasant. Beds are comfortable, rooms clean and wifi fast. We enjoyed our stay.

"Family visit"

4
17/05/2017

We went to the christening of our niece who lives all the way out in Leamington, population 20.000. We were concerned about finding a decent hotel. This Best Western exceeded all our expectations. It has recently ben renovated and is practically like a small resort, but without the beach. I liked the large rooms, which are very modern and comfortable. The lobby is spacious and modern. The best part was the fact that they have a huge playground and swimming pool. My little one went nuts, and we could relax on a bench and watch her play. We stayed for 3 nights. It was really a nice home away from home.

"Wonderful overall experience..."

5
17/05/2017

Best hotel experience I have ever had...wonderful staff and very clean rooms!! More than 50 family members, including many children stayed two nights for a Memorial service for Grandma Winnie who recently passed at age 102. The staff couldn't have been more helpful!!!

"Birding at Point Pelee"

4
17/05/2017

Overall a very nice experience. Convenient location. Very clean hotel with nice features in the room. Very comfortable. Atrium and Water Park were a plus. There was no Continental breakfast, as listed when we booked.

"Best Location for Point Pelee"

4
16/05/2017

The biggest selling point of this place is its proximity to Point Pelee. For birders, this is a key advantage in order to see the early bird! After recent renovations, this hotel is large, clean, accessible and well managed. The rooms are very nice, the parking is abundant, and the reception is clean and renovated. I can't speak to the food or service staff as I didn't make use of those amenities. The downside is price ... which is typically, though not necessarily always, higher than competing properties. Inside the hotel is a large play area for kids, including a water slide. The hotel does some conference business.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for your sincere feedback which include successes and areas for improvement, it helps guide our team who strive to deliver exceptional service. We look forward to your return visit. Warmest Regards, Wendy

"Expected A Roof That Does Not Leak For $189 A Night"

2
10/05/2017

Stayed at this same Best Western Plus for 2 days in July & 5 Nights in September 2016. On the September stay the atrium roof was leaking quite profusely so better than 30 buckets were put out to catch the rain water that was leaking in. My young 5 year old just happen to trip on one of these buckets adjacent to the children's play area. Resulting in a large goose egg on his forehead. He was given a sucker by a hotel clerk for his misfortune & so be it. Kids fall & get hurt I get it. But when I just asked prior to this booking is the leaky roof been fixed. I was told quite frankly "yes it has". Well!!!.... To my dismay when I seen the buckets being put out just after it started raining the first night I was there. I just couldn't believe it. I expect to be told the truth when I am booking at a Best Western Plus Property at $189 a night. In 2017 alone I have spent better than $1800 at this one B.W.+ property. I cannot believe I am even having to write this review. But a least I tell it like it is good or bad. I will update you in regards to Best Western's explanation for this. Could be one of this areas better hotel properties with proper managnent and some roofing (definitely) & interior upgrades.

"Excellent customer service"

4
08/05/2017

This was our first time staying at the hotel. We were very pleased with its proximity to Point Pelee national park. The staff were very friendly and in two instances, went out of their way to assist us. We will definitely be back.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We are happy to hear from you and glad to know your stay was a pleasant one. Glowing reviews serves as encouragement to ur staff who genuinely care about each one of our guests. There is no better compliment , than a return visit. Warmest Regards, Wendy Front Office Manager

"Great beds and family play center"

5
06/05/2017

Finding the motel was difficult, both the address and posted code sent us to the wrong place, but we did find it in the end. The rooms are large and the beds super comfortable and it is very quiet. Welcoming reception as well. Excellent indoor play area for children who will not want to leave. Wifi was free and fast

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We are delighted to hear you enjoyed your stay with us. Our associates are the key to providing our guests with a memorable stay. We appreciate your glowing review and hope to see you again soon. Warmest Regards, Wendy Front Office Manager

"Best stay in leamington!!"

5
04/05/2017

Great for families, who want to enjoy the amentities this hotel has to offer. It is also located in a perfect spot. Close to parks, beaches etc. Service from the time you call to reserve a room to arriving and departing is very satisfying and in my opinion a score of 10. We have stayed here numerous times for business and family time and have always had an amazing time. Hotel inside and out is very clean and updated. The lounge does not serve lunch but one time we asked to order a meal for our toddler and there was no fuss about it. Very helpful and everyone goes the extra mile.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We are happy to hear from you and glad to know your stay was a pleasant one. Glowing reviews serves as encouragement to our staff who genuinly care about each one of our guests. Hope to see you again soon !! Warmest Regards, Wendy

"2 LOVELY NIGHTS IN LEAMINGTON"

4
04/05/2017

Great hotel, staff and location. Pet-friendly. Our dog was warmly welcomed with a treat bag and information on local off leach parks. Our room was clean, comfortable and spacious with all the amenities one would want. Very close to Point Pelee National Park and a short drive to downtown.

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We are happy to hear you enjoyed your stay. Thank you for taking the time to share your kind comments with us and other travelers. Thank you for staying with us. There is no better compliment than a return visit. Our pets are part of the family as well, they deserve to be welcomed as well Warmest Regards, Wendy

"fun for the whole family!"

5
30/04/2017

Loved this hotel! The front entrance with the bar/lounge and restaurant is very inviting and beautiful. The rooms are clean and big, we had a room on the second floor but asked to be moved to the first floor which was way better for us with two young kids. They loved all the play equipment and games to play, the pool was warm but unfortunately we were there during the week so the slides were not running and there were aqua classes on the one side. Overall very satisfied and we will definitely be going back!

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to write a review. I'm glad to hear your stay with us was enjoyable. We appreciate your comments and look forward to your return visit. Warmest Regards, Wendy

"wonderful reunion"

4
28/04/2017

Wonderful weekend with so many family - beautiful place to complete a large gathering. plenty of space to move around. amenities target all ages. staff were pleasant. rooms were clean and smelled good. looking forward to our return...

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
Thank you for your review of our modern hotel and wonderful staff. We are pleased to hear your stay with us was enjoyable. We appreciate your comments and look forward to your return visit. The highest form of praise would be your return !! Warmest Regards, Wendy Front Office Manager

"Nice hotel!"

4
26/04/2017

I have not been here in many years and I was very impressed with the renovations. the rooms were very nice and beds overly comfy! I wanted to stay in bed all day. The pool area and kids play section look fun. We went with a wedding group so we did not enjoy the facilities but would like to come back one day to try it out!

Wendy F, Front Office Manager at Best Western Plus Leamington Hotel & Conference Centre, responded to this review
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. When your travelling to our area again, please don't hesitate to call us , there is no better compliment than a return visit ! Warmest Regards, Wendy

"Not only great for kids."

4
20/04/2017

This destination hotel is out of the way but has made itself into a sort of Great Wolf Lodge experience for families. As a result, there are a lot of kids running around, but, as a childless couple for this visit, they put us in an outside room and we didn't hear a thing. Plus, they're pet friendly (and our dog never even heard a sound to woof at). And, of course, it's virtually next to Point Pelee National Park (which is free this year, Canada's 150th birthday). Staff very helpful. Enjoy.

Wendy F, Front Office Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. When your travelling to our area again, please don't hesitate to call us. Warmest Regards, Wendy

"Very nice room and staff"

4
19/04/2017

Stayed here 2 nights on business travel in Leamington. Hotel is recently remodeled - last couple years. Very nice, spacious and clean room. USB on clock at bedside but no duplex outlet near bed (Rm 313). Breakfast/bar does not open until 7pm. But free coffee available 24/7. WiFi was spotty for streaming- had to use my phone hot spot. I would stay here again.

Wendy F, Front Office Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Good Morning, reflections like yours highlight what we are doing well and gave us areas to improve our guest experience. Thank you for your time in reviewing your stay and we hope to host you again in the near future. Warmest Regards, Wendy

"Very Pleased and Recommended Visit"

5
18/04/2017

It was a very pleasant experience/stay. Would definitely recommend this hotel. The staff was very helpful, amenities plentiful and very clean. There were no surprises, which, for me, is paramount to any hotel I choose. Great visit!

Wendy F, Front Office Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Warmest Regards, Wendy Front Office Manager

"workshop"

1
17/04/2017

Worst experience ever, I vow to never ever stay at this establishment again and I hope you find a nicer place to stay than here!!! Just a warning. Right from the start I had complications, as the clerk was mixed up regarding my room. I should've listened to my gut feelings and just went home. I stayed ;( I went into the room to drop off my luggage, before I left for dinner, I decided to check the patio door (leads to play area) to see if it could be locked, and of course it didn't! I let the front desk know, then I proceeded out for dinner. when I got back, hands full of luggage (bc I couldn't leave it earlier as the door wouldn't lock) and my dinner only to find out my key card was de-activated and I had to go down to the front desk for them to activate my key card (again). Once I finally got into my room after 10pm btw, isn't check in after 4? I noticed the room was freezing so I attempted to turn the heat on, to no avail, I piled up the blankets and shivered myself to sleep. In the morning I couldn't wait to get in the shower and leave this dump! only to find out there was no water pressure and to top it off there was no hot water!!! yes, NO HOT WATER!!! I called to the front desk, apparently one has to ask for their hot water to be turned on?!?! are you kidding me? when you charge me over a buck fifty to stay from 10pm to 6am? and you can't turn on the hot water???

Andrew M, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Dear valued guest; Thank you for taking the time to review the service of the hotel as this will allow us the opportunity to review your stay and take corrective actions to fine tune our operation. We are very disappointed for not exceeding your expectations and sincerely apologize for your experience. We would appreciate an opportunity to redeem ourselves and if there is that opportunity, please contact myself to discuss further. Sincerely, Andrew Meyer General Manager

"best hotel"

5
11/04/2017

it was a great experience, the staff was very helpful and friendly. The water park experience was excellent. The kids enjoyed a lot. We will come back for sure. Good job by all the staff for keeping the hotel clean and shinning. HATS OF TO YOU BW team

"Avoid the Restaurant"

5
06/04/2017

Michael and Wendy on the front desk were both marvelous. The restaurant served our food in 20 minute intervals, leaving the kids to eat last. We were the only group and they still couldn't perform. The Manager was just as useless (in the restaurant). Hotel was great. Lots to do for the kids and we had a blast.

"Excellent"

5
01/04/2017

Extremely excellent place to stay. Great for kids too. Friendly staff and the lounge and restaurant staff are top notch as well. I'll be coming here again for sure. I basically live in that hotel. It's my second home.

"Will not return"

1
27/03/2017

We went for a family getaway. Pool water and pool room were freezing cold. Water slide was broken 2 out of 3 days we were there. There were buckets all over the play area because of multiple roof leaks. Restuarant has very limited selection and food quality was poor. Change machine didn't work, finally got change from front desk and half of the games ate our money. Will not waste another dollar at this hotel.

Andrew M, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Dear Tara; We apologize for not meeting your expectations and I assure you we will use your comments to fine tune our operation. While we are proud of the completely renovated hotel, we recognize there are areas that can always improve and they are being addressed. I am please to let you know that we will be launching a new Restaurant Menu as there is an opportunity to increase options and cater to today's discerning customer. We hope that you would consider us again and I am always available to discuss future opportunities. Sincerely, Andrew Meyer

"Christmas break and March break"

5
22/03/2017

we 3 sisters take our grandchildren which is a total of 10 together...we stay two nights so that they have one full day to swim on and off. We usually get two to three rooms each time. Children aged from 3 to 13 always enjoy themselves. We have been coming here for the last 3-4 years.

"Cool place to stay"

4
27/11/2016

This hotel was really neat, but as a couple traveling without kids, we probably weren't its target guests. It was a bit inconvenient to get to our room; no elevator access due to odd split-level design. The gym was good and the fact that there was a badminton court made my life! Service was good, staff was friendly, breakfast was good.

"Great Getaway!"

5
20/11/2016

The waterpark, the room and the attrium were all amazing. My family loved the waterpark, two waterslides and pool area. It was a blast! We also had lots of fun in the attrium. An indoor playground for the kids, a basketball area, pool tables, ping pong tables, video games and lots of area to just hang out. The room was very comfy and included a fridge and microwave. You need to be aware that this is a place to come for lots of fun, the attrium is very noisy and doesn't close until 11pm. It is loud, you will hear it in your room. A fun weekend was experienced!

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and services. We have several types of rooms available away from the indoor play arena please advise our knowledgeable front desk associates at the time of booking. Take care!

"Awesome Play place for kids!"

5
11/11/2016

We knew about the watersides and pool, but we didn't know that they also had a huge indoor play place for kids! So much fun! We had an outer room. I would imagine that the rooms bordering on the Atrium would be quite loud.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"LOUD AND NOISY"

3
07/11/2016

It was like sleeping in a playground, I have never stayed in a louder hotel. The hotel itself is lovely, great indoor playground and pool/waterslide area (extra charge applies to use slides). Location is close to Point Pelee. Rooms are nice. However, many of the rooms face the atrium. I did travel with my two children that go to bed earlier than 11pm (which is when the playground closes in the atrium). Along with a fridge that made funny noises and the fact that you can hear the neighbours, we would have had a great weekend had we just used the hotel during the day and drove home for the night. I would not suggest staying here if you are traveling without children or if you are hoping for a relaxing weekend bird watching.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
First of all please accept my apologies for your inconvenience! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We have different types of room which are away from the indoor play area to satisfy different needs of our valued guest. We will be happy to serve you in future.

"Amazing!"

5
29/10/2016

This place is under new management and was renovated two years ago. Great place for a family getaway. Rooms and public areas were very well decorated; lots of things for kids to do... swimming, water slides, basketball, badminton, ping pong, etc. Would definitely go back.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you very much for taking time and sharing your experience with us. Thank you for choosing to stay with us and for the 5 Star Rating, your compliments are sincerely appreciated and we look forward to welcoming you back.

"The swimming pool and indoor play place were perfect - and clean!"

5
28/10/2016

We were greeted by the most welcoming front desk clerk, Michael. He immediately made us feel comfortable and relaxed. He was professional and had an incredible personality. He was so helpful throughout our stay. Thanks, Michael!

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you very much for taking time and sharing your experience in TripAdvisor. I will personally thank Micheal on your behalf and definitely he is our star. Thank you for choosing to stay with us and for the five Star Rating, your compliments are sincerely appreciated and we look forward to welcoming you back.

"Soooooooooooo good!"

5
28/10/2016

it was an excellent experience for us and we were very happy there! Excellent service, clean rooms, good breakfast. Everyone in the hotel was ready to do anything to provide us good service. Keep it up folks!

"good updates"

4
24/10/2016

Hotel was remodelled since last visit is was very clean and comfortable. Poll and slides, along with large play area for kids makes this a nice weekend getaway for the family. Kids and adults were busy having fun the entire weekend.

"awesome gem in Leamington"

5
21/10/2016

My famly and I had a awesome stay last weekend, the staff at check in and check out were very quick and professional. Dinner in the bistro, was very good, and an excellent childrens menu. The kids loved the pool and slides and our pet even got a gift at check in . Will definitely be back !!

"visit to Pelee ,nearest hotel."

3
16/10/2016

Enjoyed a one night stay In a comfortable nicely decorated room . Only problem; we were on 3rd floor with climbing stairs from 2nd floor. with heavy bags . So try to avoid 3rd floor.No free breakfast unfortunately Breakfast should be include in the price .

"turkey man"

4
13/10/2016

Kind staff and a great place for kids. I would definitely use again if in the area. Would be good if they increased to offering of wine in the bar. Not everybody would be impressed with which wines were on offer. Turkeyman

"A Gem in the town"

5
11/10/2016

This is the best hotel I have ever visited so far...we were total 5 (incl. a kid of less than 4 Yrs) visiting Pelee Island in September 2016. So we booked this hotel and we were amazed with it's ambiance and amenities. It has water parks, pool, play area, lots of other stuff for kids and adults. We had rain for a whole day, but we were never bored in this hotel. Very close to Pelee Provincial Park and within 15 mins drive to take the Ferry towards Pelee Island. Highly recommended for couples or families with small kids.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you very much for taking time and sharing your experience with us. We are thrilled to see that you and your family had good time at our hotel. We will be happy to serve you again in future!

"Thoroughly Impressed!"

5
07/10/2016

I am a frequent business traveler and generally do not stay at BW hotels. The facility is well-cared for, rooms are renovated and you can feel the pride the staff has. The food and service is superior; I highly recommend eating there. I will definitely stay at this facility again. My expectations were exceeded.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you very much for writing this wonderful review for us! We are happy to see that you enjoyed our facilities and services. We will be happy to serve you in future again! Happy Thanksgiving!

"Good and Bad"

3
06/10/2016

The good. From the outside it looks good. Great place for families. Lots to do. Enjoyed dinner at the bistro, the price wasn't bad and the server was very friendly. The front lobby staff are very friendly and helpful. The bad. Housekeeping We found a long black hair on the bed when we pulled back the covers, found another one on the bathroom floor. The next morning it got worst, we had been eating popcorn the night before, and a few crumbs were left on he night stand, when my wife brushed the popcorn into her hand she discovered the whole top of the table was covered in ants. Not impressed. We told the front desk about the issues and they were very apologetic and even gave us 50% off our stay. Needless to say, we would be very reluctant to stay at this hotel again.

"Best Western Plus Leamington Hotel"

5
06/10/2016

Everything was excellent. On the weekend it is very busy with lots of children. They have a play area that is a paradise for kids. Pool tables, table tennis, badminton, basketball, giant jungle gym just to mention a few amenities. The pool is a very good size for swimming and it also has a couple of slides. The inside rooms overlook the play area so can be noisy especially on the weekends. The restaurant was good and reasonably priced. I enjoyed my stay there very much.

"Kid-Friendly Adult-umm..."

3
05/10/2016

My wife and I stayed here in Oct. 2016. Rooms were clean, staff was friendly. If you have kids there appears to be a lot here to occupy them. A pool, a large games area with a slide etc. Which is great.. I guess. .. Unless you don't have kids. In which case your weekend get away turns into 48 hrs of screaming children running up and down in their swimsuits. (An annoyance trumped only by loud, entitled parents who look suspiciously at anyone who comes within 15 of the children they seem to feel should have the run of the entire property.) .. On the upside, the door to our room did a more than adequate job of muffling the noise. Also it is located very near to Point Pelee Park. So if bird watching is your game then you'll find it convenient. .. For a couples weekend get away though, you might be well advised to look elsewhere.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you very much for taking time and sharing your experience. We are a family friendly hotel but we have several room types away from the indoor play area. In future please advise us with your requirement and we will be delighted to serve you again.

"Almost Completed"

4
05/10/2016

I called ahed to find out if the renovations were complete after reading other reviews. Was assured they were but the day we arrived they were still finishing the the main lobby and then the next day they started work on the outside at the main entrance. The rooms are completely finished and the manager and staff are very proud of the facelift. The hotel was near capacity with renovation crews that were working in the flooded areas in Windsor. This made for noisy early mornings and a breakfast area that ran out of items by 8 a.m. We will stay again and enjoy this renovated facility.

"Best Family Hotel Ever"

5
02/10/2016

We couldn't wait to get back your the room after a day touring the area. The atrium had dozen activities for the kids today enjoy & the pool was large with two awesome slides. The water was warm and there are lifeguards in both areas. The breakfast here is also amazing.

"Best Western Leamington"

5
30/09/2016

Awesome place !! Awesome staff !! Great Food !!! What more can i say... The staff is so happy, and wendy took care of our every needs. I love the small town feel, Lots of things to do at the hotel and all around. I even got a gift for my pet !!!

"Great for kids"

4
26/09/2016

Heads up, if you do not like kids, do not stay at this hotel. it has a great family environment with lots to do. Warning, if you want to use the water slides prepare to pay $10 a day. wifi in every room was great and they were clean. A bit difficult to navigate, but adaptable.

"A very pleasant surprise"

5
25/09/2016

This was my first stay at this hotel. I knew it was previously a dated motor inn before. But Best Western has done a great job renovating the property into a contemporary hotel. The decor in my room, the lobby, lounge and restaurant are all very well done and pleasing to the eye. The staff are warm and welcoming and one member went out of his way to make my stay a pleasant one when I had a bit of a problem. Their rates are competitive and I will definitely stay here the next time I'm in Leamington.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
We thank you for choosing our hotel. Your comment has made us proud and your business is appreciated. We look forward to future opportunities to serve you again. Thank you for taking time and sharing your experiences with us.

"Nice little Gem"

4
24/09/2016

Haven't stayed in a Best Western in ages. This one was excellent and very unique. Looks to have been an old motel that was expanded and closed in. There is a massive atrium complete with a volleyball court, basketball hoops, ping pong table and kids play area. Also an arcade. Connected at the end a wonderful pool area with two large slides. Noisy you say? Of course it is but it is noisy with fun and the hotel shuts it all down at 11:00 which is more than fair. A great family hotel in an underrated city. Go visit Leamington and stay at the Best Western. You won't regret it.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for sharing your experiences with us. We are happy to see that you enjoyed your time here and also liked our facilities. We will be happy to see you again in future, thank you!

"Great family trip"

4
22/09/2016

We stayed at Best Western Plus Leamington in August (2016) as a family trip. I can tell you that the kids (5/3) had a blast both in the pool and indoor play area. Our room was clean and overlooked the indoor play area, which was nice as we could come and go from the room with a view of our children at all times. The kids play structure was a huge hit and my kids made friends quickly. they both enjoyed the two water slides and pool are and when the slides shut down during the middle of the day it was the perfect time for lunch and dry activities. I used the gym, it was smaller then my (small) home gym but perfectly fine for a quick morning workout before the rest of the family woke up. The staff is very friendly and quick to address any concerns. Overall it is a great place to stay with young children as they are never board with all the play options within the hotel.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you very much for taking time and sharing your experience with us. We are thrilled to see that your kids enjoyed there time here. We really appreciate your business and we will look forward to serve you again.

"Under pressure"

2
14/09/2016

I stayed at this hotel twice this year for work trips. I basically live in hotels so even the little things can make or break my stay. The ambiance of the hotel is really nice. Great open lobby, cute restaurant set up at the front (don't order the salmon. It was so over cooked it was dry as a bone and barely edible. At least they gave me 20% off and apologized. But the tomato soup was delicious as one would expect from the tomato capital of Canada and maybe the world?!), hallways were clean etc. The rooms are ok. Nothing special. Beds are decent. But the side of the building facing the interior I was told by my colleague that the AC didn't work. Not acceptable. He said they offered him a free breakfast only the next morning so he sweat all night during a heat wave. Also said there was NO hot water in his shower. A second colleague staying on that side had the same issues with no hot water and minimal AC. I think I know where the water went. To the side I was on! My shower was scalding skin burning hot if you wanted ANY sort of pressure. Otherwise it was a trickle. I had to shower in what must have been less water pressure than a garden hose. Asked twice for it to be fixed when I was at work, but it never improved. It took me 30 minutes to wash my hair (it's chin length) because it took that long to rinse the shampoo out with such little water. What did they offer me? A free breakfast as I was checking out, at that. Terrible. Also not a great offer when work pays for my food anyways or nearly enough to compensate for my wasted time trying to clean my body. Another note was the gym. No air flow no working air conditioning. Sweating before you even exert yourself is not fun. Needless to say if there was somewhere else of the same level to stay in leamington, I definitely would next time. Hopefully they fix their water and AC issues so that people don't have to go through what I did. Hotel has a lot of potential, too bad it's so inconsistent with basic infrastructure.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great stay "

5
12/09/2016

Hotel looks great since upgrades and staff is very friendly. The chef at the buffet was super nice and was working really hard and keeping up really well. I think her name was betty... She even made me something to fit my dietary needs ??Great stay :)

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for sharing your experience with us. We were pleased to learn that our associate were able to accommodate your request at restaurant. I will share your experience with her. Your business is appreciated and we look forward to welcoming you back.

"A Quick Weekend Trip"

4
12/09/2016

My wife and I decided to drive up to Canada for a long weekend and check out the Leamington area and visit Point Pelee and a couple other places. We booked this hotel because it looked nice and had good reviews. We arrived around 1 in the morning and had no problems checking in. We got to our room and checked everything out. It was fine, no issues. The place was pretty nice. We had a king bed and the room even had a fridge and a microwave. It wasn't anything super fancy, but it was clean and that's what we care most about. We did check out the pool one night and that was pretty nice as well. We called down to the front desk before going and asked what time the pool closed and they told us 11. When we arrived at the pool, the sign on the door said 11 as well. One of the main reasons we wanted to visit the pool was for the water slides. When we got down there, probably around 9:40 or so, we were informed that the water slides closed at 10. Wish someone would have told us this or would have been posted somewhere. If you're planning a visit, keep in mind that the water slides close an hour before the pool does! This hotel also has a game/activity area. It's a large open space that have play equipment for the kids, as well as a basketball hoop, ping-pong and pool tables, and a badminton net. This is a great area for guests with kids, however, we did notice that a lot of the rooms open up right into this activity area. If you're visiting this hotel and want some quiet, I would suggest requesting a room on the outer part of the hotel, not towards the middle within this area. The location of this place was pretty good too. Very close to Point Pelee and about 10-15 minutes or so to Colasanti's which is another fun place to visit. Overall my wife and I were very happy with our stay. We made use of most the amenities and we pleased with the cleanliness of the room. The only thing that would have made this stay better would have been if they offered a continental breakfast. Breakfast is available for purchase at their restaurant, but we didn't try it. We went elsewhere for our meals. If you're looking for a nice place to stay while visiting this area, I would definitely recommend this place. We will definitely keep this place in mind if we ever visit again.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for assuring us you return and for sharing your experience. We are happy to see that you enjoyed our facilities. Your business is appreciated and we look forward to welcoming you back.

"Great place to stay, will be back"

4
12/09/2016

We enjoyed our stay at this hotel and would highly recommend it. It was unfortunate that the water slides and the restaurant were closed because of the holiday Monday. Otherwise, it would have been great. We will definitely be back and have already told lots of friends about this place.

"Great stay for business trips - Staff is wonderful!"

5
11/09/2016

I come here monthly for work.The staff always remembers me and is extremely friendly and accommodating. Wendy is always one of my favorites to see working here. She provides the best customer service!

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for assuring us you return and for sharing your experience. Your business is appreciated and we look forward to welcoming you back.

"Great stay for family visit."

4
10/09/2016

Room was great, ground floor with a sliding door leading to parking lot outside was great for our family. Housekeeping service was great. There was a wedding one night and some minor noise but nothing out of the ordinary. We stayed in mid June. My only complaint would be about the limited hours of availability for the water slides as I wanted to use them with my son. Check in and check out were smooth and painless.

"Great Place"

4
09/09/2016

Just came back from a few days in south western Ontario and had a wonderful stay at the Best Western in Leamington. The room was very clean and hotel staff couldn't have been nicer or more helpful. We were there several years ago before it became a Best Western. Since then, a whole new atrium with an extensive play area has been added. It has a fabulous pool with water slides...fun for the whole family. The breakfast buffet was quite good.... $10.00 for adults and children under 3 eat for free. Would definitely return and would recommend the hotel to others.

"Nice hotel except for the ants"

3
31/08/2016

Stayed here for 2 nights. The room was nice and clean. However, I got a pizza and left it on the table for 2 hours (fell asleep before I could put in fridge) and had an ant colony all over the table, the pizza, the in-room Keurig and on floor around table. No clue where they came from! This happened the Friday night and I told the front desk around 8am when I left for a spa day. I returned around 3-4pm and still ants everywhere and no maid service in room yet. I mentioned it again and went out for a few hours and when I came back it was cleaned up. Made me nervous to leave a drink or anything out. I dont feel it is normal for that many ants to appear. It was a lot, not just a couple. Pizza was totally covered and ants all over. I hope they look into that deeper. I didn't like the feeling that the guy was acting like it was my fault because I fell asleep for 2 hrs and left the pizza out. I know it isn't normal for an ant colony to swarm a hotel room like that. I am surprised they wouldn't switch me to a different room as there must be a problem with ants somewhere. I didn't even have a room with patio facing outside, so not sure where they came from. I found my A/C didn't work well. My temperature actually went up and I had it set to cool, etc. My mom, who was in the room beside me, hers was a lot cooler. Not sure why mine wasn't working but I mentioned it and was told it was fine. Hopefully they look into that deeper as well. As a tip, I would request a room with the balcony facing the parking lot or outside as opposed to it facing the "play centre". It is super loud from the morning until about 11pm at night. Maybe a better idea to have the families in the rooms facing the "play centre" so they can enter it easy and have the people without kids or couples, etc have the rooms with balconies facing outside. Everything in the room was nice and clean (except the ants). The TV was nice, having a Keurig was nice and having a fridge and microwave was great as well. The beds were comfortable, a little too soft for me, but comfortable. Bedding was clean. Bathroom was clean. Housekeeping staff I met in the hall were really friendly along with most of the front desk staff. We got passes to tour the Pelee Winery in Kingsville, which was a nice bonus. They have an indoor play centre, pool, water slides, etc. I never used any of them but sounds great for families. They served coffee and water in the lobby 24/7. Hotel is looked just outside Leamington, close to the Point Pelee entrance. Overall, a nice place with some flaws.

"Fun for the entire family!!!"

4
29/08/2016

This is great choice for quick getaway for the family. The staff was friendly and hotel was clean.I would highly recommend this to anyone that is looking for a friend family environment. The restaurant also has great food.

"really like it"

5
29/08/2016

room is super clean and I like the decor. the indoor swimming pool, water slides and indoor play ground were great! kids have lots of fun. Staff are very nice too. We had dinner in the restaurant and food qualify is surprisingly good. Only cons I have is the breakfast buffet, there was a short time that milk and plates/forks not refilled in time. not a big concern for us.

"Fabulous place for a children's weekend"

5
26/08/2016

Loved this hotel for a get-away involving young children ! Located close to the entrance to Point Pelee, this facility has a great indoor water park and other activities which would interest young children . My three grandsons are 5,8 and 11 and loved every minute of it . The Pool area had 4 lifeguards so I felt like I could relax and the area was well supervised. The rooms were very well appointed and the beds are extremely comfortable. There is a restaurant , bar and convenience store available within the hotel, but others are minutes away if you wish to go elsewhere. I found the staff to be very friendly and helpful which contributed to making our stay a pleasant experience . We will definitely book a return visit. Not only was the hotel a great place to stay , Point Pelee has so much to offer in terms of an educational experience for both children and adults .

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to post your review and your feedback is sincerely appreciated. We are pleased to learn you enjoyed your stay and we look forward to another opportunity to serve you on your next visit to our area.

"MR."

3
24/08/2016

Over all not to bad of a stay. Pool Water was dirty and smelled like old sweaty socks. Water slide not working Hallways smelly from Dogs, Prices to high, no free breakfast, will shop for better value for my dollar next time.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Your feedback is sincerely appreciated and we did share your comment with our housekeeping and maintenance departments to take corrective measures. I Thank you for staying with us and we hope you will give us another opportunity to serve you.

"Pleasant Surprise"

5
24/08/2016

I was given the task of finding a hotel. Not being familiar with the southwestern Ontario landscape I was somewhat apprehensive. We found that although the hotel is a bit out of the way, it more than made up for in appearance, cleanliness and friendliness. We stayed in rooms overlooking the play area which were really great. Were afraid it might be a bit noisy, but that was not the case. The friendliness of the staff was astounding, specially Michael at the front desk and the girls who served breakfast. A ray of sunshine, all of them. The rooms were spacious, clean and had a nice décor. We would definitely recommend a stay there. Great job!

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you very much for taking time and sharing your experience with us. We appreciate your five star review and encouraging us for good service. Micheal is a star in our team and all of our employees are our pride. We are happy to see that your had a good time and you enjoyed our great facilities and services. We will wait to welcoming you in future.

"Avoid the central rooms "

3
23/08/2016

Two couples in Point Pelee for the weekend. The hotel's open concept HUGE play area is great for kids and families but not for couples. If you want quiet, ask for an outside room as the entire hotel encircles the very loud play area. The buffet breakfast was simply mediocre so we passed. Our friends had a noisy air conditioning unit and they had difficulty sleeping. We probably wouldn't stay again.

"Would stay here again"

5
23/08/2016

Another good stay at the Best Western Leamington. Nice hotel, comfortable bed and good location close to the park. We had breakfast at the hotel restaurant and it was very good and reasonably priced. All the staff are very friendly and helpful.

"August 20, 2016"

5
23/08/2016

Location in a quiet part of town. Has a pool and waterpark in the center of hotel. We were on an outside wall so we never heard any noise. Food was surprising good for a BW. We had a late dinner after our event was rained out and all members of our party enjoyed their meals. Location was rated very good only because you had to drive or taxi to places in downtown. It was also excellent because it was in a quite area.

"Pleasant over night stop "

4
18/08/2016

Stayed at this spot while visiting family in the area. We arrived around 5 pm and were checked in quickly. We decided to have supper in the hotel; I enjoyed classic perch dinner, while my wife had chicken wings. The Point Pelee Chardonnay was fantastic! The room was clean and modern, microwave, fridge, Big screen TV. Great spot for kids with swimming pool, water slides, tennis, ping pong, pool tables. Room opened on viewing area, we were second floor of 3 floors. Room was quiet even with activity below. Staff were friendly and obliging. Breakfast is not included in room price, as it can be at some BW plus locations. Full buffet $10. adult, $5 child or off the menu. Enjoyable stay.??

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking time and sharing your experience with us. We are very happy to see that you have enjoyed our perch dinner, our facilities and your trip to Point Pelee National Park. We look forward to see you again!

"A Hidden Gem In Our Backyard"

5
18/08/2016

If you are looking for outstanding service, a very clean hotel with many amenities, excellent food in the restaurant, and a very personable and helpful staff, this is the hotel for you. It makes me proud to be a resident in the Leamington area knowing that we support a hotel that caters fully to a visitor's needs as well as the staff at this hotel does. Very reasonable rates, a pool with two waterslides and many more amenities made our visit with our two grandchildren memorable and wanting to return. Thank you Best Western for a great stay and a great venue. Thank you Janet and Dani for being the special people that you are. You are the type of staff anyone would want to have serving them.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you very much for taking time and writing such a nice comment and it is comment such as yours that will assist other travellers to make their decision when choosing to stay in our area. Thank you again for sharing your experience with us and we look forward to serving you and your family again.

"Three days in Leamington - good hotel"

5
18/08/2016

We stayed in August 2016 for 3 nights. I was nervous to stay at one place in case it wasn't nice but it was really good. Clean rooms, all the little things ie: soap shampoo supplied. Thankfully we got an outer room which means it doesn't face the play area and pool. If you have a family, that would be a better choice as you could watch them play from your room. But as a mature couple we preferred the quiet. I have two suggestions for this hotel...one is the breakfast, everything was really good, fresh made and hot as we ate there each morning BUT it should be included, or at least have a continental. Most hotels do now and for the price of a Best Western it should have it. I also learned that its up to the owner of each hotel and every other Best Western we stayed at on this trip had breakfast included. The other suggestion is the ridiculous idea of charging $10 for each person to use the 2 water slides in the pool area. I took care of that issue and so did others but some didn't and I felt bad for families with 3 kids, there is another $50 on top of hotel and meals. That's a nasty way to get make more money, include it or charge more for the room. We did enjoy the salt water pool and I tried the slides and all was excellent. Some outside chairs would be nice too as it was so hot out. The hotel is just outside of town, by a few minutes, really quiet and close to Pelee National Park. Lots of parking. All and all a good stay and would return if ever in the area.

"Getaway with the grandkids"

4
12/08/2016

We had a very nice 2 day stay with our grandkids, ages 7 and 5. We had a great time, the hotel was nice and clean, the pool and slides were fun for them. And as it was summer, the area around the hotel is beautiful. Seacliffe Park is nice with a lovely beach and splash pad. Would love to visit again in the future

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you very much for taking time and sharing your experience with us. We are very happy to see that you and your grand kids enjoyed our facilities and Seacliff Park. We will be happy to serve you and your family again in future!

"Fantastic stay"

5
11/08/2016

I had a great stay at this hotel with my husband and 2 year old. Everything about our experience was fantastic, from the check-in front desk staff, room was clean, bed was comfortable, buffet breakfast was nice and great value, the pool and play area were very good. Very well managed hotel and nice staff, have nothing negative to say about the hotel.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Dear Guest, Thank you for letting us know you enjoyed your stay and for complementing our associates and facilities. We look forward to Welcome you on your next visit to Leamington.

"Atrium is a Kid Zone"

2
05/08/2016

The atrium is a foam ball pit for kids. Your sliding door will not delete the sound. Good luck with that. If you have kids you should be there supervising them and taking care not on level 2 slamming bud lights! The purpose of the sliding door eludes me. Drunks try and get in your room @ 4am. It is Leamington I understand this but 4 reaL?

"Would stay here again!"

4
05/08/2016

Very clean, well managed hotel. Staff very friendly. One issue we had was the room we stayed in could not be fully accessed by the elevator which is probably due to the pool and games area that our room overlooked. We had to take elevator to second floor and then take steps to third floor. Another time we would ask for a different room.

"A Better Best Western."

4
02/08/2016

Reception was very friendly, quick and efficient. Room was great, just what we hoped for and on the outside, away from the noisy inside pool and game room, again, just as we had asked for. A couple of irritants though: 1. The air conditioner NEVER stops running, no matter what setting. 2. A balcony is nice if only the noise from MANY air conditioners were not so loud. No chairs or table is provided even if you did want to sit outside to enjoy your morning cuppa. 3. A printed TV Channel guide would help when looking for a certain channel. Channel 4 has one of those 'patience testing' scrolling guides. 4. Should you want to be in the Downtown area, this hotel is out of the way. . We had breakfast in the lounge area apposed to the buffet. Service was great and this is worth mentioning: We both ordered similar but my wife didn't want the home fried potatoes or toast so the waitress told her that she would be cheated with only a half full plate and suggested she might like a fruit bowl instead. . . Now THAT IS SERVICE !!

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for staying with us and for taking the time to post your comment. We have several rooms away from play area. Please let us know when you are booking with us and we will be happy to take care of your need. We will look forward to your future business. Thank you for choosing to stay with us.

"Good hotel for the price and location"

4
02/08/2016

Comfortable beds, the playroom is great for the kids and adults, however it's noisy at 8am so ask for room away from the play area if that's a concern. Towels in the swimming area were always missing. Most staff were nice, breakfast was good for the price and the lobby area was great for relaxing. Free coffee all day there. The resort charges $5/night for resort fee and $10/night to use the water slides. Location is good and this is probably the best hotel in the area.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for staying with us and for taking the time to post your comment. We have bought extra pool towels to compensate the shortage. our brand will look forward to your future business. Thank you for choosing to stay with us.

"Great for kids and dogs"

5
01/08/2016

This hotels was very dog friendly. They give you a little package of stuff for your dog at check in. There is an indoor pool and good slides (but it's not great wolf lodge) for the kids to keep busy. There are life guards too which is nice. In the indoor courtyard there are pool tables, badminton, play structure for the little ones. Locals tell me this place has been renovated recently and i agree it's up to date. The buffet breakfast was reasonably priced too for a basic selection. Staff is friendly and rooms were clean and comfortable. Also this hotel is great for staying near the go kart track (point pelee kart club is within walking distance) since we all were in town for some racing. Plenty of free parking too.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Your comment has made us proud, we are delighted to have won over you loyalty and our brand will look forward to your future business. Thank you for choosing to stay with us.

"Hottest days last week! from 21st to 24th July"

5
26/07/2016

I have to say, I was surprised how well kept this hotel was. I travel 90% of time for my work but this time it was for pleasure. 2 kids and the dogs! We were in a room facing the atrium and it was great. not too loud and they closed the lights at night. Overall really pleased with the service given. The pool and play area were great! the slides were what we wanted for the kids and they delivered! well done guys! keep up the good work. more towels in the pool area would be great! and your AC is stuck at 71 but how hot it was, I Think it's understandable!

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Dear Guest, Thank you for taking time and effort to share your experience at Best Western Plus Leamington Hotel and conference centre. We are thrilled to see that you had good time at our hotel. We look forward to welcoming you back.

"great night out"

4
26/07/2016

for three hundred bucks, for two rooms for two families, this was great value - our sound proof room opened onto the sports centre and was metres away from the pool the kids loved it.. sure there was no ice in the ice machines and it was a bazillion degrees out side but the bar fridges kept our beers cold

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you very much for sharing your experience with us, we are truly proud to see you happy. We look forward to welcoming you back here at Best Western Plus Leamington.

"Great Stay"

4
25/07/2016

We booked this hotel because it was close to Point Pelee National Park. If you have kids then this will be a great hotel for you as they have a lot of activities - basket ball court, ping pong, pool tables, play area and badminton available all indoors plus a pool. (looks like some cost) Rooms are large and clean. Noise wasn't a problem, we were worried that it might be given all rooms face the activity area.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for staying with us and for taking the time to post your comment. It is review such as yours that will assist other viewers to make their decision on their accommodations needs when traveling to Leamington. Thank you and we look forward to welcoming you back.

"Very helpful staff"

5
23/07/2016

The staff was very helpful and friendly and went out of his way to help us and provided the best customer service. I travel quite a bit for business and this by far was the most courteous and helpful staff member I ever came across.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for staying with us and for taking the time to post your comment in TripAdvisor. It is review such as yours that will assist other viewers to make their decision on their accommodations needs when traveling to Leamington. We are truly proud to have such a wonderful dedicated associates at our location. Thank you and we look forward to welcoming you back.

"Too noisy."

2
22/07/2016

No easy access to rooms for people with disabilities. Very noisy due to activity play area and the pool. Long walks to rooms with luggage. The beds were comfortable and the staff attentive. I would not stay here again because of the noise.

"Great Hotel Stay"

5
19/07/2016

I had stayed at this hotel about 8-9 years ago and it was awful. I must say that I was more than impressed with the renovations that have taken place since it became a Best Western. The pool and waterslides have not changed, but the rest of the hotel seems to have had a total makeover. The play structure for kids is awesome, kids 4-10 will likely get the most use out of it. The lobby is awesome and very spacious. We has a room that did not face the atrium and I think that was a good choice as I have stayed on the atrium side and it can get very loud if you are trying to get a little one to sleep. If you want the kids to be out of the room and running around then request a first floor atrium room. If you want them in bed and getting a good sleep go for a room that does not face the atrium. Overall this hotel is great and I really suggest it for young families.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Your detailed review has made us proud and thank you for taking the time to review our hotel. We are pleased to learn that you enjoyed your stay and we will await your return to welcome you back.

"Time to get more cots, Best Western!"

3
19/07/2016

Overall the hotel was quite lovely. We'd been to the hotel before, prior to the most recent round of renovations, and they've really improved the overall look and feel of the hotel. The water park and play area, where the indoor pool used to be, are fun and well maintained. The waterslides are well supervised by a team of lifeguards. However, we asked about a cot for our son before arriving and were told they couldn't be booked in advance, so we should arrive as early as possible (3 pm being the earliest check in time). We arrived by 4 pm and told them right away that we wanted a cot. When no cot showed up, we continued to ask—we made 3 requests the first day, and were finally told (at 9 pm) that there was no cot for us left. When asked, the maintenance person told us that this was the first he'd heard of our request. The second day, eager that we'd have a cot for the second night of our stay, we asked to be sure to get a cot at 8 a.m. in the morning. We asked 4 more times throughout the day, and were told, yet again, that they were all gone. As luck would have it, my in-laws were also staying at the hotel, and they were given (by chance) the adjoining room! They had a pull-out couch in their room, so my son could sleep there. When the maintenance staff came up to make up the pull-out couch for us, they said that the hotel had only 6 cots. (By my estimation there are probably about 100 rooms (?) in the hotel. 6 is obviously NOT ENOUGH! It seems to me that the biggest problem is that there were communication issues between the front desk and maintenance staff, so that we weren't getting access to the "list" to get the first available cot. Something is wrong with your system, Best Western Plus Leamington! If you want quiet, be sure to request "balcony side" (i.e. away from the atrium) for a quieter stay. This is very important! Also didn't realize that this hotel had "dog-friendly" rooms. We had searched Yelp for hotels like this before and nothing came up. Wish we had known, as we paid for a kennel!

"Trip to Pelee island/ hotel stay"

4
18/07/2016

We stayed overnighted here during a father/ daughter motorcycle trip from Port Dover to Pelee Island. Check in was excellent, the room was very good with 2 very comfortable beds. We loved the saltwater pool and even had a good laugh on the water slides, really just kid sized but still fun.. The restaurant was closed by 9 so we went just down the street 5 min or so and there are a couple good places to grab a bite, would have given it 5 stars if the restaurant was open later. Overall very happy with this hotel.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to review our hotel and for choosing to stay with us, your business and your feedback is appreciated. We look forward to welcoming you back.

"6:44pm"

5
18/07/2016

Very nice hotel. We went there for a weekend getaway from the big city. What attracted us was the amenities that the hotel has to offer such as a large pool with water slides, indoor atrium fully stocked with things for kids to play on. Bed is more comfortable than my bed at home! Overall a great place and we will be returning.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Your comment has made us proud, we are delighted to have won over you loyalty and we will look forward to your future business. Thank you for choosing to stay with us.

"Great for families"

4
16/07/2016

Newly renovated, nice and clean with friendly staff. But majority of rooms open onto interior atrium area that was a children's play zone (didn't realise this when I booked). Was very loud at times but did shut down at 11pm. Wouldn't opt to stay here again unless had to just due to the atrium play area - not having kids with me, it wasn't what I wanted/needed.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for staying with us and for taking the time to post your comment. It is review such as yours that will assist other viewers to make their decision on their accommodations needs when traveling to Leamington. Just to clarify that we do have 33 rooms on the south side with balcony and patio doors that do not overlook the atrium, and that the atrium area is open until 11pm so that all can enjoy a restful night's sleep. Hopefully we will see you again at our property.

"Great hotel to start your southern Ontario adventures from"

4
16/07/2016

For the second time in two years, I ventured into Essex County to explore the area. Unlike in 2014 however, I stayed exclusively on the Canadian side rather than venture onward to Detroit; taking in the sights of downtown Windsor, Leamington and Point Pelee. I stayed at this great hotel on the outskirts of Leamington along with my mother and stepfather last August, and we had a good time; in no small part due to the amenities provided and relative location to many of the attractions around the county, being only around 45 minutes away from Windsor. Firsty, the good aspects of the location. The Best Western Plus Leamington Hotel and Conference Centre is one of the largest lodgings in town, and most attractions within the surrounding area are no more than an hour's drive away; in particular Point Pelee which was the main purpose of our visit. The building's only two stories high, and immediately outside on all sides is the parking lot, so it's easy to park your car close to the side of the hotel you're staying in; in our case the room overlooked Bevel Line Rd. It features a conference room and business centre with very strong (and free) wifi located in the lobby as well as the rooms (two separate networks, but it's still possible to access the lobby wifi from your room depending on where you are). The rooms themselves are quite clean; typically with two beds and a nice view of the outdoor wilderness. It also contained a generously-stocked bathroom and other amenities. A fairly numerous amount of rooms are accessible directly from the sizable arcade and playroom at the centre of the facility. The arcade features a good variety of classic games and adjacent to the game cabinets are two small basketball courts. Opposite the playroom is the pool, complete with plenty of deck chairs, tables and two water slides for the kids. Due to its family-friendly nature, the pool itself only has a small deep end (which isn't too deep; about 5 feet from the floor to the water level). The reception desk was always helpful in answering our queries and suggesting places to go, which we eagerly went to. Lastly, the housekeeping services were attentive and timely; my mother forgot to tell the reception that I was coming along, so my bed lacked sufficient linens. After we asked them to provide some sheets, they promptly prepared my bed and left an extra set in case (which we ultimately didn't need). As for the downsides of the hotel, there were only a few. The major downside I discovered was that you needed to pay a $10 fee just to use the slides in the pool. There is one straight slide and and level slide, but neither were as large as some slides I've been on at a few community pools near my residence, and there wasn't an additional fee to use those (the privilege was usually included in the price paid to access the pool at those centres in the first place). We ultimately decided it wasn't worth it to go on those relatively small slides. Additionally, the continental breakfast was as to be expected based on other hotels we've been to. However, it seemed as though sufficient meal stocks were not available for all guests, as the trays would be sometimes 1/4 full if not more within an hour of the cessation of breakfast. The coffee selection, while adequate and good-tasting, was not as varied as in other hotels I've been to with a similar level of service. Lastly, we were fortunate that our room did not enter into the arcade, because that's also a double-edged sword with potential noise levels that could otherwise have interrupted our enjoyment of the room, including sleep and relaxation. Overall, I'd say if you're going to be in the area, stay in this hotel, as its level of service and good central location make for a good base to explore the rest of the attractions that make Essex County renowned for its sights and beauty. Just be prepared for additional charges if you wish to enjoy the water slides.

"Perfect place to stay with chlidren"

5
15/07/2016

This is one of the best hotels I have stayed at with my children. The rooms are clean, the staff are very helpful and friendly and best of all there are tons of things to do to keep your children busy. Just an FYI there is a small fee ($10 per room) to access the water slides, but it was definitely worth it. Another thing to be aware of is that the atrium is open (and very busy and loud) until 11:00pm, so if you have children who go to bed earlier than that and can't sleep through the noise don't get a room with an atrium view. There is a no noise policy after 11:00pm and I was impressed to see that staff were actually walking around the halls to ensure it was quiet, I've stayed in many hotels that claim to have a no noise policy after a certain time but this is the first time I have seen a hotel actually enforcing it. Between my sister and I we had 6 children ages 6-14 and there were lots of things for all of them to do. The water slides were perfect for the younger children, the older girls said the slides were boring but the pool was warm so they still enjoyed swimming. The atrium was great. The older girls enjoyed playing basketball, table tennis and badminton (balls and everything are available at the front desk). The indoor playground was a great way for the younger kids to burn off some energy before the drive home. The breakfast buffet was a good price, but it wasn't very well stocked. When we got there they were running low or out of almost everything (including dishes) and it took a while for everything to be restocked. Once it was the food was good. The selection was reasonable for the price (eggs, omelets, bacon, sausage, home fries, french toast and toast). Overall we enjoyed our stay and would definitely stay there again next time we need a hotel in that area.

"Clean, fresh and fun!"

5
11/07/2016

We were very impressed with BW Leamington! It has been recently updated and is clean and modern. The rooms were large and spacious with comfortable queen beds. Rooms had microwave and small fridge; bathroom was clean. Our room was on the 3rd floor overlooking the atrium. I was worried it would be loud but there was very little noise from the atrium in our room. The pool was warm, clean and a lot of fun! There were 4 lifeguards for the slides and the landing was only 3 feet deep so it was safe for smaller kids. The atrium was great fun as well with basketball court, badminton, indoor climber, pool and table tennis.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Dear Guest, Thank you for sharing your experience in TripAdvisor. We are delighted to see that you enjoyed your time here and enjoyed our services and facilities. We look forward to welcoming you back!

"Fantastic Dog Friendly Hotel"

5
10/07/2016

This hotel has a great out of the city location. It was very close to Point Pelee, the marina, and some fun restaurants. This was a great value for our Best Western points and the most dog friendly hotel we've ever stayed at. Having a sliding door access outside was very convenient for dog walks and unloading/packing. The grounds were a beautiful place to walk.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Dear Guest, Your comment has made us proud, we are delighted to have won over you loyalty and we will look forward to see you again . Thank you for choosing to stay with us.

"Great Family Weekend Getaway "

5
08/07/2016

My son and I visited the Best Western Plus 3 times in the last six months. Once in February, once at the end of March and the Canada long weekend in July. My son and I absolutely love this hotel and are planning another visit in August. Let me begin by saying we absolutely love the customer service manager by the name of Wendy!!! She is simply fantastic. She is wonderful with my three year old son. He even gives her a hug when he sees her. Wendy informed us that Leamington puts on a fireworks show at the Marina to celebrate Canada Day and I really appreciated knowing this as it was my son's first time seeing fireworks. We had a fantastic night. Thanks Wendy! She is wonderful with customers and makes them feel like VIP. Jessica is another lovely young lady who works the front desk and is always eager to help. Jessica made a wonderful suggestion to see the Art at the Marina exhibit. Thanks for the tip! Brian is new to the Best Western family and was being trained at the front desk. He always had a smile on his face and asked how our stay was and if there was anything he could do to make it better. Everything was great! The rooms are large and clean. They are equipped with a freezer/fridge and microwave which is convenient. The Atrium area gives you the feeling of a larger living space. My son loves the play area and it is a safe environment. My mother and I enjoyed a game of indoor badminton. The pool and water slides are always a hit. I would make one recommendation that the slides should be included in the price of the stay. This last visit the chlorine scent was stronger than our previous two visits. The lifeguards on staff were wonderful with my son. The buffet breakfast is very good and most definitely affordable. The service staff are absolutely welcoming and very helpful and always a pleasure to speak with. Thanks again to all the amazing staff that make our stay at the Best Western Plus in Leamington a memorable one! We will definitely be back!

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Dear Guest, Your comment has made us proud, we are delighted to have won over you loyalty and our brand will look forward to your future stay. And you are right we have great employees here and Wendy, Brian, and Jessica are our 'Superstars'. Thank you for choosing to stay with us.

"Best Hotel in Leamington"

4
08/07/2016

Truly the most comfortable hotel in the area, it has changed hands a few few times over the past 20 years,however, in my opinion, under the guidance of Best Western Plus, it has finally begun to take its rightful place, whether for business or for young families, this should be your first choice. In the Atrium area it can be noisy with the children playing. The remedy is simple request a room with a balcony facing the outer side of the property, yes you will be looking onto the parking lot however you will sleep like a baby without any disturbance. The staff are exceptional, all of them. Any problems they will take care of it. I have stayed in other hotels in Leamington and always returned to this location.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Dear Guest, Your comment has made us proud, we are delighted to have won over you loyalty and our brand will look forward to your future stay. Thank you for choosing to stay with us.

"Good place to stay"

4
04/07/2016

We enjoyed our stay at this hotel. The stuff for kids is great. I wish they had a free breakfast buffet, but that was my only real complaint. The beds were soft and the staff was friendly. We enjoy the close proximity to some stuff on lake Erie.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you very much for taking time and writing about your experience. We greatly appreciate your feed back about breakfast buffet. We are thrilled to see that you enjoyed our facilities and services. We look forward to welcoming you back.

"Awesome!"

5
02/07/2016

Friendly staff who helped us with directions and planning our stay. Very clean. Family friendly. Nice pool with 2 pool slides. Central to all attractions. We will definitely stay here again! Food was delicious.

"Vacation"

4
02/07/2016

Stayed at this hotel for four nights. Rooms were very nice and clean. Comfortable beds! Good selection of rooms depending on your preference to stay atrium side or parking lot side. If you are traveling without kids parking lot side is highly recommended because it can get noisy on the atrium side with the play room. A few things to note during our stay. Both times at the pool there were no towels. And the ones they provide are quite small. Would recommend getting bigger towels. The pool is small and meant more for kids. Deepest is 5 feet so don't expect to do any laps. Both pool tables were out of order which was disappointing. No BBQ's on site but was told they are coming this summer. There were also no picnic tables to sit anywhere on the hotel grounds, which would have been nice. Overall experience was good. Would definitely recommend this hotel and will stay here again.

"Reunion"

5
27/06/2016

We stayed 2 nights for a university reunion the hotel has been renovated and was excellent there's a pool rooms were large and comfortable great service great meal would stay again we also went to your Pelee Island did a tour as well as lunch at Pelee Island wines excellent wines were terifiic

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Dear Guest, Thank you very much for taking time and writing such a nice review for our hotel. We are thrilled to see that you enjoyed your time here at hotel and Pelee Island. We will await your return to welcome you back. Sudeshna Nambiar General Manager

"Perfect"

5
24/06/2016

I was impressed as soon as I walked in the door. I was wowed with all this location had to offer. I loved the location being just outside of the town/city. The location of this place was very quiet and peaceful. The staff showed that they will make sure that you will be satisfied. I specified that I wanted a ground floor room with a doorway and window in front of where we would be parking our motorcycles. We got what we asked for. I was completely satisfied. If one of my friends tell me they are planning a trip to Leamington... I will insist they go to the Best Western.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 519-326-8646. Sincerely, Sudeshna Nambiar General manager BEST WESTERN Plus Leamington Hotel & Conference Centre

"Returning with more of the family soon"

4
22/06/2016

Travelled here with the family for a small vacation to visit Point Pelee NP. We really enjoyed the other entertainment options besides the pool at this hotel. The kids were excited to play in the atrium, and having a room right off of it was convienient for us parents. There was low attendance at the hotel while we were there, so it was not too noisy or disruptive come bed time. The pool could have been better, or at least we could have been given better notice. The slide was closed because school in Ontario was to get out the week after we visited. This was ok, because the kids still enjoyed the water. However, some work was performed on the pool with the slides and there were paint chips and other pieces of debris floating in the water. That part was not OK. We will return with more of the family with younger kids because the pros outweighted the cons.

"OFSAA Soccer tournament"

5
21/06/2016

Its not often that you come across a hotel that really cares about their guests. I can tell you the experience at this hotel was second to none and even after we left they continued to surprise. My son left his wallet behind with his drivers lic, money and ID and when we contacted them to locate the wallet they were able to find it and get back to me within minutes. However it did't stop there, Samuel the wonderful manager asked me where we were from in and it so happened that he was heading this way for a few days to meet family, well he offered to bring the wallet and drop it off for me. WOW! I can't tell you how amazed I was. He went out of his way to ensure I got it and it was not lost, and that I would'nt have to spend a dime on a courier. I can't tell you how great he was. I offered him a small token for his efforts and he refused to take it. I have travelled a lot and left a few things behind, which some how are never ever found even if I had called minutes after leaving, but they went the extra mile to help me. KUDOS to this hotel team, they truly care about their guests!

"A great Reunion"

5
21/06/2016

We attended my 51st Class Reunion Get together at the Leamington Best Western Plus hotel. It was a wonderful 3 days. the hotel is recently renovated and Great in all respects. We had a wonderful time.

"Looking forward to a return visit"

5
17/06/2016

We were travelling through Leamington, after a visit to Windsor and a night on Pelee Island. We are so glad we stopped here as the hotel was clean and the room was large and comfortable. The staff here are outstanding! The restaurant was closed for a private function, but we were able to sit on our balcony and enjoy a meal that way. We don't have children and this is most definitely a family resort with lots of busy kids activities, but it was nice and quiet in our room and we were not disturbed in any way. We plan to come back in the fall for the bird migration, as was highly recommended by the front desk staff. Great stay!

"Excellent accomodation"

5
17/06/2016

This is a great Best Western with lots of leisure activity potential (which I did not avail myself with as I was busy doing other things). We did not avail ourselves of the breakfast However so we can't comment on it. The hotel is clean and well run.

"1 Night Getaway"

5
15/06/2016

Excellent property , completely renovated . Wonderful spot for a family vacation with indoor playroom and pool. Loved having the Keurig coffeemaker in room as well as fridge and microwave. Very quiet & comfortable.

"excellent hospitality in comfortable and affordable hotel"

5
08/06/2016

comfortable hotel room and overall accomdation very quiet location - very close to Point Pele peninsula nature reserve and also close to the city centre excellent hospitality and helpfulness of key staff personel

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 519-326-8646. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sudeshna Nambiar General manager BEST WESTERN Plus Leamington Hotel & Conference Centre

"Near the park."

4
03/06/2016

Hotel met our expectations. Aim of trip was to see Pelee Island and Pelee National Park during bird migration season and this Best Western Plus was very convenient for that purpose. Room was clean, quiet and a good size but on our arrival, the sliding door to the outside did not lock. However, a call to front desk quickly had a service rep on scene to fix it. Property has good range of recreation facilities (pool, water slides, gym, arcade games, etc) making it attractive for young travelers but we have no first-hand experience. On-site dining facility served good food at a reasonable price, although the ambiance might be considered a bit bland. Location is away from the downtown area but conversely, this makes it quicker to access Pelee National Park (6-7 minutes). All-in-all, our stay was quite satisfactory. with the caveat that outside the birding season, the property would likely be better value-for-money.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 519-326-8646. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sudeshna Nambiar General manager BEST WESTERN Plus Leamington Hotel & Conference Centre

"Very Pleasant Stay"

5
02/06/2016

We had a family time off to be together for 3 days and 2 nights.Kids had a wonderful time in the atrium and the pool. My husband had to work on his computer and we were amazed to find out we had such good internet connection which we missed during our previous visits.Food was another aspect which seemed to have changed .Generally we go outside but seeing the reviews we just gave it a try .Glad we tried it ,it was freshly prepared and nicely plated and well served yummy food.We all enjoyed our dinner .This place seems to have changed with more positive vibes.All employees seemed very helpful.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 519-326-8646. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sudeshna Nambiar General manager BEST WESTERN Plus Leamington Hotel & Conference Centre

"Excellent stay and had wonderful time"

5
01/06/2016

We stayed for 3nights with my friends, friendly staff, better wifi, good and tasty food, good restaurant service, the food is extremely good, the hotel is clean and quiet,OVER ALL MONEY WELL SPENT, will come back for sure

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 519-326-8646. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sudeshna Nambiar General manager BEST WESTERN Plus Leamington Hotel & Conference Centre

"Comfortable, fun family hotel"

4
30/05/2016

We stayed there for two nights as part of a Lake Erie shore road trip. Our kids (ages 5 and 3) loved the play structure and the pool. We were disappointed to find out the water slides only operate on weekends, so we only got two chances to use them. This hotel would also benefit from a free continental breakfast. For anyone planning to visit Point Pelee National Park, as we were, the location is ideal. Staff was friendly and helpful and the hotel was clean and modern. A nice stay.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 519-326-8646. Sincerely, Samuel Crossette General manager BEST WESTERN PLUS Leamington Hotel & Conference Centre

"Had amazing fun with kids"

5
30/05/2016

Rooms were very clean ,comfortable beds ,food was okay but can work more ,front desk was very attentive and helpfull .we had a great family time in the pool and kids were having a blast in the slides. Point pelee was close by.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 519-326-8646. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sudeshna Nambiar General manager BEST WESTERN Plus Leamington Hotel & Conference Centre

"Excellent ambience"

5
30/05/2016

I had been here before but it seemed to be a different hotel altogether .Everything seemed new ,well organised.Employees seemed very courteous and willing to help.The rooms seemed very clean ,front desk was very welcoming.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 519-326-8646. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sudeshna Nambiar General manager BEST WESTERN Plus Leamington Hotel & Conference Centre

"Visit to Pelee Island- recommend this hotel"

4
29/05/2016

Very nice facilities. Comfortable room. Attractive. Professional helpful staff. Excellent location. Close to Point Pelee Conservaton area and Pelee Island access. Watch your children closely in the common area. Pool area accessible to children due to entry door not being locked most of the time.

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to complete our guest satisfaction survey. I am thrilled to see that you enjoyed your time at the hotel. I have addressed the issue of the water Park door with my team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. On behalf of our entire staff at Best Western Plus Leamington we thank you for your business and we hope to see you again when your travels bring you back to the area! Regards, Sudeshna Nambiar

"Great for kids! Check waterslide's availability though!"

4
27/05/2016

We had a great time staying here for 2 nights over the May 2-4 weekend. We booked the hotel especially for the pool, water slides and play place. Unfortunately, the hotel decided to operate the water slides on a Sunday schedule on the Monday stat holiday, so we only had 1 hour of water slide fun first thing in the morning, and they were turned off for the whole rest of the day. I guess we should have asked for the opening hours of the water slides when booking, but it unfortunately added a bummer to our family vacation. We could still swim though. And I was expecting a complimentary breakfast from a Best Western Plus hotel, and when I sat down in the lobby cafe and handed a menu with pricing similar to a nice restaurant, I was shocked and frankly uncomfortable. It was a surprise expense, but again - I guess it's on me to know if breakfast is included at all Best Western Plus locations or not. The staff were all great here though, and were very helpful and accommodating. And I loved having coffee in the lobby, although it could be fresher... Overall, we'll definitely stay there again if in the area. The kids LOVED the play place and water slides:)

Sudeshna N, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to complete our guest satisfaction survey in TripAdvisor. On behalf of our entire staff at Best Western Plus Leamington we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues of the water Park timings with my team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. I am very happy to see that kids loved the place and water slides. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Best Regards, Sudeshna Nambiar

"Fun for the kids"

4
22/05/2016

Pros: Beds are comfortable Decor is updated Food is good Pool is clean and watersides are in great condition Water is kept at a comfortable temperature Indoor play area is large and well appointed Blackout blinds are great for the rooms facing the atrium Lots of free parking Close to the lake and other local attractions Cons: Housekeeping left wet towels in our room closet Puddles on the floor by the pool bathrooms from the night before Pool bathroom (women's) toilet not working Restaurant dinner service was painfully slow No in room safe Overall, a nice hotel, great for kids 10 and under.

Samuel C, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Best Western Plus Leamington we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Sudeshna Nambiar General Manager (519)326-8646

"Well-run and well-appointed hotel near Point Pelee"

5
18/05/2016

Stayed at this place a couple of years ago and was less than impressed. I'm happy to say that their renovation, plus what looks like a significant change in management, has been a success. The rooms are well-appointed and the wifi is free and fast. This is a Best Western, not the Westin...but it's almost certainly the best hotel in the Leamington area, and is very close to Point Pelee National Park. For birders visiting Point Pelee during migration, there's no better choice.

Samuel C, Operations Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Good Day William, Thank you for a wonderful review and we shall make every effort to make the guest experience special. Regards Samuel Crossette

"Pelee Point"

5
17/05/2016

Visited the provincial park of point pelee and stayed overnight at the Best Western. Must say it was a very modern hotel.. It has a waterslide open to the public as well. Great for families. Outside in their court yard they have a games area where we played batminton and had a ball! The front staff were very professional. The whole stay was great including our room.

Samuel C, Operations Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Good Day Linda, Thank you for sharing your comments , your feedback will be shared with the team to recognize and their efforts to make the guest experience exceptional. Regards Samuel Crossette Operations Manager

"Great for birders!!"

4
15/05/2016

We visit Leamington most years in May to see migrating songbirds at Point Pelee National Park. The BW is by far the best hotel for this purpose. It's just down the road from the park (really surprising how much of a difference that makes, even compared to the Days Inn just the other side of downtown). The pool and other amenities are nice after a long day of walking/hiking. The restaurant opens at 5 in May and is full service, so you can have a hot breakfast and still be on the Tip by sunrise (and again, that extra fuel makes a surprising difference over a cold continental breakfast). The restaurant offers a fairly simple menu in the evenings, which isn't gourmet, but everything is decent and it's very nice to be able to eat there rather than go out after a long day. The staff were delightful and very helpful. And they do enforce the hours for the play area, so although the kids can get kinda loud during the day, sleeping isn't a problem. My only request would be a small safe in the room (we felt compelled to carry our passports and credit cards with us to the park every day because there wasn't a way to secure them). We'll definitely stay here for any future birding trips to Pelee!

Samuel C, Operations Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Good Day Katherine, Thank you for sharing your comments regarding your recent stay at the hotel . Your feedback will be shared with the team to serve as recognition and encouragement; as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Regards Samuel Crossette

"very comfortable, affordable, pleasant helpful staff"

5
10/05/2016

Stayed during a birding trip to Point Pelee, very convenient location for birding, quiet, comfortable rooms, good breakfast, reasonable price, helpful pleasant staff. the large area for some games, pool and table tennis were enjoyed as well as comfortable couches for conversation. Would stay here again.

Samuel C, Operations Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Good Day, Thank you for your positive comments we shall share it with the team to enhance future guest experience. Regards Samuel Crossette Operations Manager

"Nice empty hotel"

3
07/05/2016

Nice hotel. It was very empty during our visit. Disappointed that after paying 190 per night. There was not continental breakfast offered. They did have the restaurant open early for birders. But not free unfortunately.

Samuel C, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Good Day, Thank you for your response we shall consider the topics mentioned for future policy decisions. Regards Samuel.

"Much better"

4
20/04/2016

Not sure how long ago Best Western took over this property but it's very apparent they sunk lots of money into it..nice clean updated rooms and a great entertainment area as well. A good spot for business or pleasure stops.

, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to write positive comments and we will share with the staff. And we look forward to welcome you back.

"What a Wonderful Hotel for Business and Pleasure!"

5
14/04/2016

This is my second stay at this newly - at least new to me - renovated hotel in the Sun Parlor Area of Ontario! While both of my stays have been on business it is clear to see that this will become a popular destination for families during the March Break and in the Summer - lots to do and see in the are where the hotel is situated. Thanks to all of the staff for making me feel welcome and comfortable. See you again soon!

, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for the positive comments and we will share with our team. We look forward to welcome you back at our Hotel.

"Great spot for family fun"

4
11/04/2016

We booked with a large group. The hotel had some confusion with assigning rooms together with the large group, but once it got sorted out we had a great time. The pool and play area are great to keep the kids busy while the parents can easily socialize while keeping an eye on the children. We had the Sunday morning buffet and it was typical Continental breakfast. I would go back again.

, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Good Day Kelly; I am glad your group had a great time at the hotel, and let me assure you that i shall investigate and make improvements and even necessary changes when handling large groups in the future. Until we welcome you next at the hotel , take care. Best Regards Samuel

"Beautiful"

4
05/04/2016

This is one of the most attractive hotels I've stayed in; I felt refreshed just walking into the lobby. The rooms are all redecorated with the finest appointments: granite countertops, Grohe faucets and LED lighting. Really nice.

, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Good Day Mary; Welcome to the Best Western Family. I shall share your positive comments with my team , who works hard each and every day to make it happen. Best Regards, Samuel

"Love to stay at the Best Western Leamington"

4
01/04/2016

I prefer to book the best Western Hotel in Leamington because I am close to the Point Pelee National Park, Pelee Island Ferry, The hotel is in very quiet and safe location. Very friendly and helpful staff!!

, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Good Day; Thank you for your positive comments, i shall share your comments with our team to make our guests feel right at home. Until we welcome you from all of us at Best Western Plus Leamington. Best Regards Samuel Crossette

"The remodel has made a world of differnce !"

4
31/03/2016

The last time I took my family there, was over 6 years ago and the place was run into the ground and looking rough. Best Western purchased it a few years back and poured millions of dollars into renovations, and it shows ! I highly recommend to stay there with your kids ! Lots for them to do and run around to have fun. They are still touching up a few things here and then, but overall, a world of difference. My only suggestion to make things better...I saw security walking around once in a while, maybe have them pick up any garbage or crap slobs leave around in halls and elevators...they are just walking around, why not pick stuff up ? I saw a few things that did not belong, be there at 7pm and still there in the morning.

, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you remembering us and coming back to our property . We have already taken remedial action to rectify the matter. Best Regards Samuel Crossette

"Family Fun and some birds"

4
31/03/2016

if you have kids that love games and will spend the day in the pool, then this is the place for you. Enjoy and let your kids have fun while you sit in your room as a lot of rooms overlooks a central court area (basketball court, badminton air hockey table ping pong table ect) that has all this and more. If you are a couple and looking for quiet peace and tranquility then ask for an outside court room which we had and didn't hear a thing. Food was ok, I liked the local food options, that was a nice touch, but it was not fine dining by any means. But it is close to Pelee Island National Park (4min drive) and that is very convenient. The staff are friendly and if you are booking for the bird festival book at least a month before.

"A great hotel to take the kids"

4
27/03/2016

If we were a young couple with kids, this would be an ideal place to bring the children because of the sports and activity centre situated at this hotel. The delightful sounds of children playing and yelling can be heard throughout the hotel. A great place for a young family. For seniors like my wife and I .... not so much. As it happened we were in the area to attend a funeral and had also rented a hotel room for our daughter, son-in-law, and grandson, aged 15. They loved the place and will definately come back. We would most probably check into a quieter hotel in future but that's just us. I understand that after 11:00 p.m. the pool and sports activities are closed and we my wife and I were on the wing opposite the Atrium which did not present much of an issue as long as you don't mind little footsteps running up and down the halls first thing in the morning. This is not a complaint by any means...just an observation. If you want a very quiet place... this is not the place to come. One other observation about many Best Western Hotels in Canada that really irks me is the fact that breakfast is not included and why are Canadian hotels so much more expensive than their American counterparts? Thankfully I had built up a free night being a platinum member and had Reward certificates to offset the price of our kid's room. We will continue to look forward to staying in the Best Western chain of hotels in future. The staff at this hotel were most congenial and accommodating in our opinion.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to write such a through review of the property. My condolences to you and your family on your recent loss. I am hoping that the atrium and fun helped a bit at a difficult time. I do know it was March Break during your stay so please keep in mind that we are not always busy with kids for those quieter getaways. We hope to have you back under better circumstances soon.

"Great hotel for kids 12 and under"

4
23/03/2016

This is a great hotel at a great price with lots to do with the kids. It's tucked away in Leamington but close to the water and can go for walks in the spring summer. Ferry boards close by as well. This was our second visit. Just make sure you confirm if the water slides are running during the week since our first stay they were closed and kids were upset. Lots of other stuff to do though so it was ok, just dispappointing

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
We appreciate you staying with us and for your review. We are thrilled you enjoyed your stay and apologize that the water park hours we're not relayed to you. We hope to have you back and have the kids enjoy those slides!

"Dinner"

2
22/03/2016

Was eating dinner with my friend and our young girls our waitress was friendly helpful....there was a few people at the bar, a girl sat down and started drinking and git a little loud, and talking about pupil hair. .. she was told by one of the waitresses that she was getting loud which I though was odd, but we found out after we were done eating that she was an employee of the restaurant. ..I mean the food and service was great.just thought it was a little unprofessional of her

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to review our hotel. This is disturbing. We have strict policies for our staff t adhere to on and off the clock. I always encourage guests to let me know about any situations that may occur so I can address them accordingly. I really appreciate you taking the time to let us know. It show that a review of policies is needed. We hope to have you back and are thrilled that you enjoyed your experience with us otherwise.

"Friendly & Comfortable"

5
20/03/2016

Last minute trip planned for March break! Hotel was almost booked up but still made it! Dealing with Wendy over the phone and in person was great! Wendy was Incredibly friendly & helpfull! All the staff was very welcoming helpful and friendly to my whole family! My Wife and 2 Boys {2&4yrs} and I had a great time swimming and playing. There was plenty of activities available, arts n crafts, swimming, Play area, movie night and many other things. My Wife and I felt very safe letting our kids enjoy the play area while we relaxed and enjoyed coffees and watched the boys play!

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you very much for your positive feedback. We strive to provide our guests with an extraordinary experience and are pleased to have the opportunity to do that for you during your holiday. We hope to have you as a guest again in the near future!

"It's OK."

3
20/03/2016

My family of 4 recently stayed there on Wednesday during the March break. We paid $170 for our room- even though most searches stated rooms could be found for $135/night. Given that it was March break we decided to give it a try anyways. This hotel is literally in the middle of nowhere and we were only going for the watersides and the indoor recreation area to give our kids a change of pace. Our kids had a great time, but I found it really strange and very deceiving that they charged an additional $9.99 for our family to use the watersides. Like really? That's the only reason we were there and there was no mention of the additional cost when we booked. It's not like you can say to a 3 year old and a 4 year old 'you can go swimming but not on the slides'. Ya- right... My whole point of this review is to suggest that the price of the watersides be included with the room so as not to deceive travellers. It is also the reason I gave it a 3 instead of a 5. Also- there seemed to be ongoing issues with the elevator and maintenance was constantly having to reset it. Rooms were very nice, updated

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
I appreciate your point of view and we are always looking to our guests opinion and reevaluating policies accordingly. We had decided to lower our rate to keep with our local competitors for our senior and corporate clients that do not use the facility the same as our families do. The slides are then treated as an added feature with a small $9.95/room charge to help off set the costs. This policy truly has worked as we have seen many that don't enjoy the slides come and enjoy the rest of the hotel. I thank you for taking the time to let us know your thoughts.

"March Break Fun Trip"

3
20/03/2016

Traveled with daughter and 14 & 17 yr. old granddaughters. - This is the 3rd time we have been to this hotel. First time since it has been renovated. - Re-model is beautiful. Rooms very comfortable & clean. - Did miss the hot-tub and sauna. Also 3rd salt water pool has been replaced by a very large jungle gym. The arcade has been replaced by a basket-ball court. Pool table and ping pong tables are still there. - Had dinner there only one night and was disappointed. Portions small - if a man had ordered what we had they would have left hungry. Nacho Platter was not large enough to share. Hamburger very small. Caesar salad was not very good. - Breakfast, on the other hand was very generous and very good. - Staff very accommodating and pleasant. - All in all - now that the girls are older would go somewhere else. This is an excellent facility for a young family. - There are many things to do in Leamington & Kingsville. Lots of excellent wineries in area. - WiFi was free but not very good. Don't know if this was because we were so close to Lake Erie.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for your detailed remarks. Your comments help us increase our learning and give us the opportunity to review out standards and level of service. We appreciate you staying with us and are thrilled you like the re-model!

"Employees need Training"

3
18/03/2016

First off, we enjoyed our stay and our kids had a good time. My problem was with nearly every single employee we encountered. Upon check in, it was clear the front desk was busy and the employees were overwhelmed, however I felt like I was a bother and questions that I had were not properly answered. I felt rushed to get my keys and leave the front desk. The next problem I had was with the teenagers working the pool area. I don't think it would have killed them to make maybe just the teeniest bit of effort with the kids on the water slides. Numerous times I noticed kids giving the water slide attendants a smile or a "hi" and the employees just glared back at them. I was EXTREMELY disappointed that the water slides closed down between 10-2 each day - especially since I called the hotel TWICE before coming to ensure the water slides were open during march break. Not once did either employee I spoke with tell me the water slides would be closed for 4 hours a day. I went to the front desk to ask about the water slides, the employee working the counter spoke to me like an answering machine recording, she just repeated herself over and and over about their water slide hours. I told her I was able to comprehend what she was saying, she wasn't listening to me about how I was disappointed nobody told me the water slides closed for 4 hours a day. Imagine my disappointment when the water slides closed 10 minutes early that night, when kids were lined up to go down. Upon investigation, the employees were having a dance party in their back room and told me they needed to clean things up before they left. Nothing was cleaned up, they talked with each other until 10pm, then rushed out. As well, the pool area is done in stamped concrete, it's incredibly slippery. I noticed many kids slip while walking (not running!). As well that day, our key card stopped working. My husband brought it to the front desk, the gentleman working the counter insisted it was our fault it stopped working, we must have put it too close to something magnetic. We assured him that was not the case, he insisted it was something we did. By the time he was done getting us new key cards, there were 5 people in line behind us, their key cards also stopped working. Apparently our rushed check in person made a mistake with our key card, but we were blamed for it not working. No apology was made for our inconvenience. The only friendly employees I saw in the hotel were the house keepers. Like I said, my kids had a good time but I as a parent was completely disappointed in the service we received.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for your candid review of the property and staff. It is always a great disappointment to hear a guest is not satisfied with an aspect of their stay. We train all of our employees to give exceptional guest service to our guests. I am extremely disappointed that this was not the case with you during your stay. I certainly want to Thank you and reassure you and all future guests that I take this very seriously and will implement training in these areas. I do hope that you will come back to property and enjoy. We will prove that this is not our standard.

"Great place!"

5
17/03/2016

I took my kids for a couple days over March Break with my Mom and what a fantastic place! We were originally given a room on the 3rd floor which didn't have an elevator but unfortunately the hotel was at capacity and they couldn't change our room the first night. Tuesday morning I called down to the front desk and dealt with Jocelyn. I explained my situation (Mom has bad knees and son has autism), told her we would be out during the day but would come by the front desk before going back to our room and when I did they had a new room for us and it was on the first floor with patio doors opening to the parking lot. It was perfect for us and I was super impressed that even with being full they were able and WILLING to relocate us. My son had a blast at the pool and my daughter and her friend were able to go off and do activities on their own too... the hotel had the afternoon and evening planned out with arts and crafts, scavenger hunt and movies everyday. Thank you to the team who were working the water slides and allowed my son to enjoy his vacation with using the water slides! Super impressed and can't wait to go back!!

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
It is always nice to hear how well our guests are treated by our associates, we focus on training them to provide each guest with an exceptional stay. We look forward to your return!

"Liked it better than Great Wolf!"

4
15/03/2016

My family of 4 had a wonderful stay this March Break. I was skeptical that the hotel photos of the indoor play space/atrium were misleading, but it was awesome. My children are 9 and 3 and both had lots to do within steps of our hotel room. Even though it was March Break we did not find it too chaotic. We loved the variety of choices within the same space. The convenience of being able to do some adult lounging and visiting on modern sitting areas, while having so much to keep kids happy within earshot, made this an excellent time for everyone. If you are like me, 3 hours at a time in a water park (like at Great wolf lodge) can be too much of one thing. This set up made for lots of options for gross motor play inside; not just the pool/water-slides. The water slides were also great with a large wide slide that is gentle for a preschooler and a fun "zippy winder" for an older kid. There were adult/older child indoor sports options all in the same space, (basketball, badminton, pool tables and Ping-Pong) ---right alongside the kids. Video games in the same space were also a hit. It really is big, fun and well maintained. The climbers were big enough for a 10 year old to run around in, but easy enough for a toddler as well. I was worried that the noise would be too disruptive if we needed some quiet time, but the rooms were very well sound-proofed and this was not an issue. Lights go out at 11pm in the atrium, and this worked well to maintain peace at night. We were on the second floor and did not find it loud. I do recommend bringing some folding chairs to sit outside the balcony as it makes the adult minding a napping toddler feel like they are still part of the fun and not shut in the room. A special shout-out to Wendy at the front desk who worked her magic to help us vacation in a room beside family who were also staying. All of the staff went out of their way to be really friendly and helpful. I read that others didnt love the restaurant, but we thought the 10 dollar price for the buffet was well worth it, and our 3 year old was free. My only criticisms would be the room temp wouldn't come down past 71 degrees which made nighttime a little warm. We asked for someone to come take a look but no service person made it to our room. As others have mentioned, the pool area is freezing when you are not in the water so bring lounge pants and hoodies to the pool. Other than those small issues we had a fantastic time and will definitely make it back there again.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for your leaving such a glowing recommendation of our property. We are delighted that our associates were to help you out. We look forward to welcoming you back!

"Freezing cold "

3
13/03/2016

The rooms are nice and clean. Amenities are nice for ages 4 to 12 yrs. But the pool area is freezing cold and the play area. Bring your parka if you want to sit and watch your kids play or swim. One of the life guards said it is always freezing in the pool area and play area.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for your constructive comments. We are always striving for the best for our guests and your feedback helps us improve. I have not had any complaints come to me about the atrium or pool area being cold(usually guests say its very warm). So Thank you I will be looking into this and making sure it is warm for our guests.

"Kids had a blast!"

4
07/03/2016

The room was great! Love the community and it wasn't far from shopping... Will definitely stay again! The kids totally loved the atrium! And there was alot of room for them to play! This will be somewhere we go to again in the near future!

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for your complimentary review of the hotel. We are pleased to have had you as our guest and look forward to having you return. I'm glad the kids enjoyed all we have to offer. Thank you once again!

"Poor Maintenance"

3
07/03/2016

Was disappointed as this is not a Plus Hotel. Lobby appearance is nice; however there were some maintenance issues. Back door to stairwell would not close properly, lock was missing. My room 323, the deadbolt did not work and the door latch was loose and could have been pulled out easily if someone wanted to. Thankfully the night time security guard (Jerry or Jeff) was kind enough to go to his truck and get his own drill to put in longer screws for me so that I felt a little safer. (Thank you!). I have to say I didn't feel 100% safe though. Maintenance was suppose to come the next day to try to fix deadbolt, but to my knowledge no one did. Staff did not check in with me to see if things were ok. They did offer me another room at 1030pm which was another floor, and with there being no elevators I didn't feel like packing our stuff up and switching floors/rooms. The recreation area was great for the kids. If things were fixed and staff more attentive this would be a good hotel.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
We apologize for the issues that occurred during your recent stay with us. The staff is trained to follow u with each and every guest. It is disappointing to hear that this was not the case in your situation. I will address each and every concern you address and hope will return so we can prove this is not our standard. Thank you for helping us improve.

"Ignorant Staff and Very Noisy"

1
05/03/2016

All I have to say is stay away from this property - the front desk staff are ignorant and have a unprofessional attitude, in fact, I do not know why they are working in customer service. The food at the restaurant (no complimentary breakfast) was raw and over priced. I got charged $4 for a cup of tea. I found garbage behind the night table and I could write my name in the dust covering the sofa and keurig machine. When I brought my concerns forth, the staff were bothered by this and did nothing to offer assistance. There is an atrium with items for child in the middle of the hotel and as per their policies, the atrium was to close at 10pm, but when I arrived at 1130pm I could hear children screaming and carrying on. The staff did nothing to fix this.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
We would hope that the many positive reviews posted on Trip Advisor would be a testament to our commitment to providing excellent service and we do regret that you felt this was not the our priority during your stay. We do have complimentary tea for all of our guests. Our specialty tea's, which many enjoy, are at an extra cost. The atrium is scheduled to close at 11pm. It can take about a half hour to really quiet it down. I do bring in security to help maintain this for all of our guests.I would like to assure you and all of our future guests that every guest is important to us. I apologize that we did not meet your expectations.

"Family fun for everyone"

5
27/02/2016

the kids had a great time, beds were comfortable, room clean, everything in working order. Pool area is great and play area too. We stayed with a group of friends for two nights and we all had a great time. We will be back again for sure.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
I would like to thank you for leaving such a great review! We not only appreciate you taking the time to leave a review of our property, but also for choosing to stay with us. We look forward to welcoming you back!

"I starts"

4
22/02/2016

with the check in! Friendly and helpful front end staff. These people really care about your visit! The rooms are spotless and very well appointed with all amenities we needed. Our rooms were ground floor...the grankids walked out sliding doors directly into a large play area....it was fantastic for the little ones! The adults can enjoy their own beverages in the atrium area...while still keeping an eye on the children...no worries about the access to the pool and water slides...it is controlled. The restaurant is not overly busy as I believe many of the patrons are there for their children...we found the food to be OK...service a bit slow....but there was a steady stream of pizza deliveries....... make no mistake...this is a destination for families....and filled our bill. We enjoyed every minute of our stay...and certainly will return .there will always be negative comments ...it is noisy...but at 11 pm the atrium is cleared...and it is quiet!

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you so much for you kind review! Our team works very hard to ensure every guest has a great stay and I am thrilled you were no exception. We look forward to your return!

"Fun place for young family getaway"

5
22/02/2016

The hotel is newly renovated, making for an overall excellent stay. The atrium is perfect for mom & dad and friends to enjoy some beverages while the kids go nuts in a safe environment. The rooms face the atrium with balconies and there are comfy areas to sit within the play area. We stayed 3 nights and had a blast. There is a pool with slides, an arcade (a tad pricey at $2 a game), air hockey, basketball, pool tables, a climber & badminton court. The atrium is a good set-up, to keep the kids busy & safe and is easy for parents to supervise their kids. The only thing we found is the noise from the atrium gets to be tiresome (we were there for Family Day weekend – so it was pretty busy). There is a curfew for the play area (8am – 11pm) but it seems to only be loosely enforced. Since the rooms face the atrium, the noise is very noticeable. Some parents we letting their very young children enter the atrium to play unsupervised at 7am (somewhat irresponsible and inconsiderate to other guests). The basketball court is limited to the hours of 9am – 9pm but this was never enforced by staff (it may not seem like a big deal but the pounding of the ball outside our room was extremely loud and got to be a huge annoyance). Aside from the noise, we enjoyed ourselves. We spent a day at Point Peele, a must see if you have never been. Close to the hotel is an LCBO, Timmy's (the two essentials) and plenty of restaurants. We highly recommend Ray's Ribhouse at 17 Robson Rd. in Leamington (a small place in a converted service garage, close to the hotel… the ribs were fantastic!). A great getaway and a great location!

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for your feedback. I am glad to hear you had a great time. I will be looking into the atrium noise issues you encountered. We strongly enforce the basketball and atrium quiet times, so I very much apologize if this was not the case on the nights you attended.Thank you once again for helping us improve!

"weekend getaway"

5
18/02/2016

an excellent get away with children, clean, plenty for everyone to do. pool is warm and salt water so no burning eyes. beds are very comfortable and clean. Staff was very helpful and professional. a little difficult to find but well worth the trip.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you so much for taking the time to review our property. It's always great to know when we have hit the mark! I will share with the hotel staff and now that you have found us We hope to have you back for future stays.

"Good but very disappointed"

3
16/02/2016

We stayed at this hotel for the long weekend family day holiday from feb 13-15. we booked family suite. First of all I request the general manager of this hotel that they need to fix the website when people are booking the suites as i had lots of trouble when I was booking the suite online. I called the hotel then a gentle man helped me through booking the room on the phone. After sometime I got a call from the hotel saying that two reservations made for this room and They can offer me for two rooms, first of all that is not professional after booking the suite you call and say two reservations made to the same suite. I declined the offer and the lady on the phone seemed that she is ordering that if other reservation wanted this suite so you have to get other rooms. First of all "you do not talk to your guest like that. Second you as a representative of the hotel has to be more helpful on what you can do, not ordering your guest on what they should do." We are family of 7 people with seniors and kids included I don't think I would want to have separate rooms. Anyway after reaching at the hotel, I got checked in to the family suite which I got happy but after sometime my old parents who are in their 80's were feeling cold in the suite. I tried to get the heater on and it was not on. Waited for 1 hour but no sign of heating working. Called front desk and someone showed up to see the heater system - that person said that heating system in the suite is not working properly since it is an old property. I'm like "Are you kidding me, I'm paying for the freaking $215 a night for the suite and your telling me heating system is not working in the -15 outside temperature?" Very very disappointed and upset. The person provided us 1 very small heater. "It's a family suite of 7 people staying and your giving me a one small heater? which is good enough for one person" The hotel and the managers in the hotel should know if they're property is not working well then they need to have alternatives like big heater specially for the family suite that has 1 king bed room and 1 double bed room and little living room so the whole suite gets warm. That person realized that the heater is not enough so she got us few extra blankets, which we adjusted that night. Next day when the cleaning lady came to clean, knowing we are not checking out since we had our all stuff all over the place. They took all the extra blankets. Again left us freeze in the cold room. This time I did go to front desk telling them what we are going through. My parents are in 80's and can not stand too much cold, kids in the room are younger than 8 years, after coming from pool they want to be warm. The front desk telling me that no other family suite is available at the hotel. "I was surprised by listening to what the lady is telling me." 1 family suite in the whole hotel and the heating system not working. In it. You must be joking with me." Again had to call for extra blankets. Going through so much was not worth of paying $215 a night at the check out, one blond lady by the name of jessi waived the room fee from 215 to 185 for one night, the other night was 185 at the time when I booked o the phone. So basically for the 2 nights of staying in the cold room I'm getting a discount of $30 off? That lady telling me I got saved over $100 which I did not understand her calculation. I'm sure my math is not that bad but wasn't sure about her math. I had one night of $215 and other night $185. Waving a first night from $215 to $185 is a $30 difference. This lady also waves a two day water slides fee which was $20, ok I got it $50 in total and let's add the 2 nights of resort fee of $14 for 2 nights ok So it's $64. But where is the saving over $100 that the lady was telling me that she waived due to heating problem. A nice big heater comes for $200. And I stayed in a room that has no heating and got waived for $64. It's very disappointing. These people when they knew that their room has issues with heating then they should have found out alternative ways of having enough heater in the suites. Beside all these issues that I dealt with on spooling my family day over heating system, the Internet connection is very very slow, a useless of having internet. On top of that the play ground and pool with slides look fantastic but hey it's not free. You need to pay $10 a night for the slides at the pool and $5 for each game your playing in the atrium. On top of that they are charging you $7 for resort fee per night. I just don't understand that if we as a guest are paying resort fee each night then why are they charging for slides in the pool and other games, isn't it suppose to be free since it is a resort made for family? And of course not mentioning the noise at the atrium goes until 11:30 or 12 midnight. There is a rule that 11pm all the noise should be shut off but it goes on until late at night and no responsible employee is available to shut off the noise at 11pm. So really having a disaster family holiday at this hotel, I try to be nice enough to give them three stars since I was ok with the cleaning of the room and the kids enjoyed in the pool.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Your feedback is welcome at the hotel. Although it is always disappointing to hear that someone's stay was not to their satisfaction, we have noted your comments about the HVac system. and are very sorry your encountered issues during your stay. Unfortunately, the cold during your visit was nearly unbearable and making the units work extremely hard. Sometimes the overload can be hard on the systems. The engineer team has looked into the issue and the systems are working . We will continue to monitor them. Unfortunately the overbooking of the family suite was due to a computer break down at Best Western itself. They had several days that the property systems and their main data base where not connecting. We followed the proper protocol in reaching out to the guests to see how we could accommodate this glitch.We understood that this accommodating of room type would not work for you and moved on to the other family who was able to accommodate the request. We truly appreciate everyone's understanding and patience through situations when they arise and did not intend to seem at all ordering. We are happy to hear the kids had a great time and enjoyed the facility. I offer you my sincerest apologies on this occasion. i do hope that you will consider staying again in the future to give us the opportunity to meet your expectations and reinstate your confidence with us

"Good quiet accommodation"

4
15/02/2016

I stayed there on February 10th. It was my third time in the past year and I wasn't disappointed. The room and hotel were clean and the WiFi signal was strong. The staff is very friendly and helpful. Prices are reasonable too. All in all, a good experience.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
The hotel appreciates your positive feedback. We strive to provide our guests with an extraordinary experience and are pleased to have had the opportunity do that for you during your recent holiday. We hope to have you as a guest again in the future.

"Ok"

3
14/02/2016

Just tried staying one night but had to leave due to it being too noisy. Our 3 year old May have been a bit too young for the courtyard room as he goes to bed around 8. I'd recommend a quieter room if staying with children who have an earlier bed time. Pool was decent, but hotel was very busy and there was no spots to sit. Ample deck space but not enough chairs/ loungers. Play area was good. All in all kids had fun until it was time to settle down. Wifi was very slow and pretty much useless-- but again it was full so probably bogged down.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for your feedback. We highly recommend calling into our hotel reservations so we can customize your stay to suit your needs. We do have outside rooms for those who want a quieter atmosphere. It is through feedback such as yours that we improve, so I thank you for your comments.

"Family Weekend"

4
14/02/2016

It is our fourth time staying here and I would say the renovations are a major improvement and we truly enjoyed our stay. We were quite comfortable in our room, the new mattresses, bedding and room décor look great. A few suggestion. Rooms need new telephone as well, a lot of static when calling room to room was. Name tags on employees would help. Upon our arrival a very sweet petite blonde welcomed us and shared she was looking forward to our feedback. There were cookies at the front desk which impressed my grandchildren. Thank-you, first impressions mean a lot. I booked 3 rooms online last August. None of rooms where beside one another which I understood as special preferences can not always be accommodated especially when full capacity. As well I booked balcony rooms inwards facing the atrium for the grand-children. Well we all had balconies facing the parking lot. When I went back to the desk the sweet blonde was gone and another woman with a deep voice said she could not do anything because the place was full and when I booked online I should of requested rooms with a special code. My son asked her if she could even switch one room that would be great. She said she would try. Well we never heard another word. Several people came and went the first night and their where lots of empty rooms. My heart went out to the young waitresses in the lobby café Saturday morning. Only one cook and the average table waited 50 to 1 hr and 10 min for breakfast. Children were crying and the young gals were waiting on tables and running food up to rooms. There are no emergencies lights in the stairwell should the hydro go off. Not good. So glad when the fire alarms went off in the building it was during the day All in all it is truly great and we would come again. From housekeeping to front desk employees to the young gals working in the restaurant. People are wonderful. My only advice change your online website for when requesting rooms with a patio. So glad the sweet blonde gal was working Sunday when we left. I think she would of at least tried :)

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your experience with us. I am the "sweet petite blonde" that speak about. So Thank you! All staff do have name tags to wear so I will be addressing this issue! Unfortunately we where sold out on both Saturday and Sunday night so even i would not have been able to find rooms to move you to. We are constantly working on our breakfast to make sure it runs smoothly. We did have a full staff on Saturday Morning. I did have them bring out some danishes to try to help with the kids. We will be having a team meeting to see how we can do better better for our guests. I will assure you that all hallways absolutely have emergency lights that are hooked into the generator. The safety of our guests are always the utmost importance and we do take that very seriously. I really Thank you for your comments and we will take each and everyone to heart so we can be the best for our guests. Thank you

"Great fun for kids!"

5
08/02/2016

We stayed in the family suite and had a great time! The suite had a lounge area, a room with a king bed, a room with 2 queen beds, refrigerator and microwave. Each room has a large flat screen TV. Very clean and well appointed! The kids were exhausted from all of the activities. It's a great place for families! We will definitely be back.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you!! I appreciate you taking the time to write a review for us. We are thrilled you enjoyed your stay and happy to have you back.

"Getting better step by step... But room for improvement. "

3
07/02/2016

We've stayed at this hotel several times over the last few years and have seen it throughout their extensive renovation process. We usually visit about once a year as it's always very enjoyable for our young children, and it's very reasonably priced. The renovations are finally complete and for the most part they've done a great job. The facilities are modern, clean, and tasteful. The rooms were comfortable and had everything we needed for our family. Including Coffee maker, Refrigerator and Microwave. As far as they have come to make this place better they still fall short in a couple areas. Here are a few annoyances we experienced during our last stay: Closet door fell off hinges, and wasn't fixed very well by maintenance staff. Shower did not work. Literally dribbled out of head and maintenance staff was unable to fix it. No ATM machine, or cash available from front desk. They also had no change to break larger bills. For a place that hosts pay per use games, access to cash might be a great idea!?! Closed water park down during the day. This was a surprise and I definitely would not book a multi night stay knowing they shut things down at 10:00 am. Maybe they shut down because they had no pool towels left? Can't be certain. Finally, the one thing I could never wrap my head around is the removal of the stairs that connected the 2nd floor balcony to the main floor. They used to have them, but removed them in the renovations. There is plenty of room for them, I just can't see the logic. Having these stairs back would make staying on an upper floor much more convenient, as you could have direct access to room after leaving pools, and play area without using the one elevator, or very cold stairwells. Just seems like an obvious design screw up that should be fixed. On the bright side, the staff is very friendly and they still maintain a very easy going and accommodating atmosphere. It's an extremely easy place to go and have a quick family getaway with other families. I would say children 9 years old and under would get the most fun out of amenities. And water park is friendly to even young toddlers. Your getting there Best Western. Step by step.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to let us know about your experience with us. I appreciate your point of views and well look into some of your issues. We do offer cash back at the hotel, but within limits for safety and security. We also do have a change machine for our guests along with keeping extra loonies at the guest service area. The water park hours have always been 8:30am-10am and 2pm- 10pm. We have found that helps with people checking out and makes it so we can be ready for our new arrivals.Change is good so maybe it is time to look at that policy. The stairs were removed to make room for the 2 1/2 story jungle gym that has been a big hit with the kids and parents alike. We work hard to make sure every guest has a great experience with us. It is through feedback such as yours that we will continue to grow. Thank you

"Good but a few suggestions"

4
06/02/2016

Stayed in the late summer with our two teens and our 6 year old. The rooms/activity area have been updated with interior pools filled in (huge improvement as the rooms no longer smell of chlorine). Were surprised to find that use of the water slide was extra for those who were booked into the hotel and that there was no breakfast included. We also had fish and chips in the restaurant one night but were warned that since there was an event service would be slow. The food was good but if Best Western is hoping to attract people to its restaurant maybe they should staff according to need - the employees seemed run off their feet.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
I always appreciate when someone takes the time to review our property. Yes, We are thrilled with the hotel and all new amenities that we offer. We have had some growing pains in the process. We have since doubled our staffing to accommodate that growth and truly Thank you for you patronage. We look forward to your return for many years to come. I promise that we will hit the mark with your servile expectations.

"2nd Family Visit"

4
28/01/2016

Second time going. Invited friends to come along. All the kids had fun (2, 3, 4 & 5yrs). Stayed 1 night over xmas break. Not horribly busy, yet still reasonably priced for a holiday. Renos are done. The rooms are nicely updated, nice beds. Atruim and lobby bathrooms were a little dirty, but i can look past this as it was busy. They allow you to bring food in to eat and adults can enjoy a beverage while watching kids play in atrium. Will stay here again.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to write a review. I appreciate your comments and we are adjusting the schedules to make sure the hotel is always pleasing to the guests. I am thrilled that all had fun. We look forward to your return.

"Kids Really Enjoyed It!"

3
17/01/2016

We have stayed here in the past and will stay again but only because of the kids. The hotel was renovated and shows modern with a well appointed room including fridge and microwave. They have a great indoor pool with slides and a huge games area perfect for the kids to entertain each other. For families great. For a regular traveler you will find that it is very noisy intact I came prepared with ear plugs to ensure a good night sleep. The bar was closed before 9 pm so we could not get a drink. In the morning we headed down to the buffet. It was cold and not enough food to feed our family of 5. I told the waitstaff that the buffet was empty and the burners were not lit. We sat there and ate toast waiting for them to light the burners and restock but after 15 minutes we decided to eat on the highway.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to post a review of your most recent stay with us. As General Manager, your comments are invaluable to me. Breakfast has popped up a few times as being an area that we could do better on. please accept my assurances that we are working to turn that into a positive.

"Fun atmosphere, tasteful modern renovations"

4
17/01/2016

We visited with 3 other families for a teen birthday celebration and had a blast. Loved how every room had a back door leading to shared balcony overlooking activity area which turned into group party area. Our group brought our own folding table and camping chairs and turned the balcony into our dinner and party zone. Had a lot of fun using the activity area particularly the badminton which led to some competitive games with parents and kids all joining in. The significant money they've spent on renovations was a great investment. It is tastefully decorated in a modern style and the rooms were comfortable. Had a great nights sleep in the comfy and clean beds. I would thoroughly recommend this place as a destination for a fun family and group getaway at an affordable price.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
We are thrilled to hear that you enjoyed your stay at the Best Western Plus Leamington! I would like to thank you for leaving a glowing review. We will look forward to your next stay with us!

"Great hotel!"

5
08/01/2016

We stayed two nights with another family in one of the large suites and we all had a fantastic time. There is lots to do for young kids 4-5 and the older ones 8+. Pool was fantastic for kids, very warm and shallow enough at bottom of slides for our 4 year olds to stand up when they came down. Staff very friendly, was a great stay. Would love to go again!

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you so much for taking the time to share your experience with us. I am thrilled the family was able to enjoy all we have to offer and hope to see you again soon!

"Fun place for the kids"

5
04/01/2016

We picked this hotel because of the swimming pool/water slide combination. Our ten year old and 2 year old loved the pool area and the water was nice and warm which allowed for a full day of swimming. The hotel is clean and nicely updgraded.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
We appreciate the wonderful review of our hotel. We are always happy to hear from guests that appreciate the amenities of our hotel I'm thrilled that we helped in making special family memories. We hope to have you back soon.

"Best Western Plus Leamington ON"

4
04/01/2016

Great pool with waterslide and fun indoor play area for children. Lots of little ones. I was disappointed there was no breakfast included in the stay. It would have been nicer to have breakfast included.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to comment on your recent stay with us. I apologize that a breakfast package was not offered to you. I am thrilled that you did enjoy your stay and the kids had a great time.

"Awesome hotel great for kids"

4
01/01/2016

We were lucky to have stayed after the renovations were complete it is much more convient to have a room which opens to the atrium which includes the small water park large jungle gym and badminton court pool tables rooms were clean . Breakfast was extremely slow but it was a great stay overall would return nice rooms also

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
The hospitality team at the hotel Thanks you for taking the time to leave a great review. We are working hard on breakfast and I assure you that the wait will be diminished! I am thrilled that you were able to enjoy all the hotels amenities and we look forward to having you back for future stays.

"Pleasant Stay...Extensive Renovations"

5
26/12/2015

Best Western has done a lot of work in renovating this property. We haven't stayed here in a few years but were nicely surprised to enjoy all the refurbishments. The rooms are well appointed, the heating unit isn't noisy, the bathroom fan is quiet. The pool and games area is a great spot to hang out as a family and spend many hours enjoying the variety of activities or watching a game on the big screen.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for your kind words . We are thrilled that you enjoyed our "new" facility. We look forward t your return on your next visit to the area.

"Perfect Family Getaway"

5
25/12/2015

This was the perfect place for 3 families to get away for a night. The hotel is clean and newly renovated and provides tons of activities for kids of all ages. Our teenagers stayed busy all night long!

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
We can't tell you how much we appreciated the wonderful review of our hotel. We are always happy to hear when we hit the mark with our guests experience. Thank you for taking the time to share.

"Place to stay in Leamington"

3
18/12/2015

I did choose this place to stay on a business trip. The "Best Western" is the former "Pelee Motor Inn", now completely renovated. Renovation finalized in July 2015, they are still working some flaws. Renovation is nicely done, comfortable modern clean rooms. Friendly Staff and service. The Hotel does have a Pool and a Waterpark, popular during the summer. I did avoid the onsite restaurant, it is good and easy for breakfast, be patient... For dinner the menu is very limited, waiting time is long, The restaurant service does need some improvement. Location is n the middle of no where, it takes 5 minutes to drive in to town to find other places to eat. Just a good place to spend the night if you are staying in Leamington

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for your kind words and helping us improve. It is with feedback like yours I am able to see where we are and aren't hitting the mark. I am working with our service staff and I'm confident your next visit they will be on point. Happy Holidays!

"Horrible service"

1
23/11/2015

Not what we expected for a Best Western. Our TV wouldn't turn on, it was reported twice and no one did anything about it. Our little guy was trying to nap, we had the do not disturb sign up and the second lock on, house keeping still barged in, threw on the lights and tarted cleaning. When they were told our son was napping, they said they had to clean and wouldn't be long. The play ground is fun for the kids, and you can expect it to be messy with kids and parties and such, but when they opened in the morning, nothing had been cleaned. Food and garbage all over the place, disgusting. The restaurant doesn't open till 5 pm, which doesn't make sense. We asked for an adjustment on our bill due to the TV not working, we didn't get it because we booked online. I emailed the hotel manager, and didn't hear back. We won't return.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
I was distressed to read your review and would like to thank you for taking the time to leave such candid feedback.I do apologize I did not receive an email or I absolutely would have contacted you. Our guests are a priority and by speaking with guests and reading your reviews we are able to recognize areas in need of improvement and take the appropriate actions to correct them. I hope you reconsider and stay with us again in the future.

"A Place for Family with Kids and 4-legged Friend"

4
20/11/2015

By far, we were pleased with Best Western when it comes to having a pet when we travel especially this location. Having an indoor pool is a plus but to allow us to bring our small dog in the pool area as long as it's on the leash and stayed on the lounge chair was very much appreciated as pet owners. With this, we were able to enjoy the pool without having to worry about leaving a barking dog in the room which we never do. We don't have kids but to have the other amenities there for the whole family to enjoy is wonderful. We saw small kids enjoying the climbing area. It may not be ideal to be occupying the rooms facing the indoor play area for adults who go to bed early but totally, for family. It's a good location to stay when you visit Point Pelee National Park! Christine Melnyk, Director of Operations was there and was very helpful when we asked her for some questions. Internet was slow in our room considering it's on the main floor. We had to go to the play area for strong signal. We didn't get a chance to taste their cooking but it would be great to have a buffet breakfast included. As travellers, having not to worry about breakfast during our stay makes our lives easier. We can be on the go right after. Other than that, we will recommend this place to travellers especially with kids and pets!

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for choosing to stay with us. we are glad you enjoyed your stay and were well taken care of by our associates.

"Horrible food and service."

3
15/11/2015

The hotel rooms were clean but really shoddy workmanship on the renovations. Hallways were filthy. DO NOT eat at the restaurant!!! Very expensive, limited menu, the slowest service I have ever had and the food was burnt!! We ordered 8 meals from there and they were all terrible! The celery was soft and mushy, the carrots were dried out, burgers were burnt black and the perch was burnt in old oil. The poor man at the table near ours waited almost an hour for his meal and when they finally brought it out the chicken was raw! The activity area is great for the kids but that is all this hotel has to offfer. Very disappointing.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to review the hotel. It is through feedback that we are able to learn our guests needs. I am thrilled to say that we have just hired a fabulous new chef and he starts today! I apologize that your experience was not to the level that we want our guests to have and hope you will come back on us to have a great meal with our new chef.

"Great place to stay for families and friends"

5
04/11/2015

During our exploration of Wine Country along Lake Erie North Shore we needed a base of operation. We chose the Best Western based on the amenities and the price. We arrived late afternoon on Halloween. Check in was a breeze. The hotel was fairly empty it being Halloween, so we got upgraded on check in . Our rooms were spacious and comfortable. We were lucky to be placed on the atrium side on the ground floor. The courtyard has pool table, ping pong, badminton and a soft play area for kids... Not that we chose to do any of those things although we did sit in the courtyard and enjoy the atmosphere. We loved the refreshing fruited water in the lobby and enjoyed staying here for our two nights while we explored wine country. We are looking at coming back next year with a group and will choose this hotel based on our great experience this weekend.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for leaving such a glowing review of your recent stay with us. I am thrilled to hear you'll be back again next year. We look forward to having you.

"Fun place!"

5
01/11/2015

What a fun hotel! Very close to beautiful Point Pelee, this hotel is clean, comfortable, and friendly. The atrium area is great for families (my teens loved it), including pool tables, ping pong, badminton, indoor playground, small arcade, and even a basketball court all inside. Pool features a very fun waterslide. The atrium includes plenty of seating, making it a nice place for younger parents to drink a beer while kids play and amuse themselves.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to let travelers know of your experience with us. I am thrilled that you and your teens enjoyed the hotel and the great amenities we have. I hope to have you back on your next visit to Leamington.

"Thoroughly enjoyed 2 night stay"

5
21/10/2015

I am tempted to give 1 star rating just because I don't want the place t become extremely popular and demand go up. Kids and adults equally enjoyed the indoor atrium and pool area. The rooms were as they were expected. Staff was nice. Overall good place for a gate-away.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Well I'm glad you changed your mind and gave us 5 stars. I Thank you for taking the time to review the property and thrilled to hear you enjoyed your stay with us. Thank you

"For peace don't be on the Atrium"

4
19/10/2015

The Atrium space can be a lot of fun for all sorts of people, but it is VERY loud and the noise travels very easily into the rooms connected to it. However, if you stay in a room with an outside window/balcony, it really is a very pleasant place to stay. My understanding is that you need to request a King sized bed with a pullout to be away from the Atrium; even then make sure you state in the note that you don't want the Atrium if you would like to have quiet nights.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to post a review of your most recent stay with us. It's great to know we are hitting the mark with our guests. We look forward to having you back for many years to come!

"Nice Room"

3
18/10/2015

Our room at Best Western Leamington was newly renovated and very nice. Neat, tidy and clean. If you want a quiet stay , make sure you request a room facing the outside......the inner rooms face the play area, and that seemed to be very noisy echoing through the hallways......however, the room was nice and quiet !! Disappointed the stay didn't include breakfast and the breakfast looked very poor for the price they were charging !! It would be a great place to stay with a family .........large play area and pool etc. However, when not using those facilities and having to pay a "resort tax" was another disappointement.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Your feedback is welcome. Breakfast has popped up a few times as being an area that we could do better on, please accept my assurances that we are working to turn that into a positive. It was to hear the rest of your stay was great.

"Great Family Hotel"

5
18/10/2015

Stayed in this hotel for 2 nights. Enjoyed all the great ammenities it has to offer especially for families. Badminton court, indoor heated pool with water slides, play equipment etc. we had a blast in the pool both nights and had a lovely updated room that accommodated our family of 5. it was close to point peel conservation and we had a great time at the hotel.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for taking the time to review our hotel. We are very pleased that you enjoyed your stay with us and we look forward to welcoming you back!

"Very nice and clean!"

4
13/10/2015

Clean and nice hotel for relax in Point Pelee National Park area. Good for family and kids. Close to park and lots of fun in hotel, include swimming pool and kids play ground, ping pang table, pool table and more.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
It was a delight to read your complimentary review on our property. We not only appreciate you taking the time to review our property but also for choosing to stay with us. We hope to have you back on your next trip to Leamington

"have a good time, be prepared to pay for add on"

5
08/10/2015

We enjoyed our stay, great clean rooms, great service. We came to get away for the day and enjoy the pool. I had stayed here before when it was the Days Inn. I was very surprised to learn that you had to now pay an additional fee to use the pool. I feel that I should of been made aware of this sooner, I would of considered going some where else. One suggestion I would like to see the jungle gym area only have one way in and out for the children, this was a concern of several parents Thanks

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
We are glad you enjoyed your stay with us. We are striving to improve our hospitality and service and we appreciate your suggestions. We hope to have you back on your next visit to beautiful Leamington

"Don't Get a Room Near the Atrium!"

3
03/10/2015

As I sit here in my hotel room, trying to work, I am listening to the sound of many shrieking children at a birthday party down below (why, oh why, must they shriek to have fun?!). This is the second birthday party in the last 24 hours -- I suspect this is the spot for parties in Leamington. The facilities for kids or sports teams are wonderful, but if you are here for any other reason, choose a room away from the atrium, or stay somewhere else. The room was otherwise reasonably clean and comfortable. The room was quiet for sleeping at night (just don't expect to be able to nap here -- see above). I was surprised that there were no glasses in the room, and I couldn't bear to sacrifice a coffee cup for my son to use to brush his teeth so he made do without. :-) TV seemed to have issues -- it often seized up and showed a pixilated screen which was frustrating. Wifi was generally adequate -- a few times I couldn't refresh a page very quickly, but it was workable. No included breakfast. I come to Point Pelee fairly often, but if I'm planning to have a work day here, I will probably stay elsewhere.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
Thank you for choosing to stay with us. I am sorry that the room type was not well suited for you. I recommend that next time we book you into the south wing not over looking the atrium. These rooms are very quiet!

"Event"

5
01/10/2015

We had our engagement party in the Monarch Room of the Best Western Plus and in the weeks leading up to the party, the staff were very very helpful and accommodating. The chef, Mike, met with us and had us taste the meal and was very open to suggestions (although he didn't need any, the food was very delicious and very well prepared). The manager, Charlene, was especially helpful in the bookings and correspondence. Kim supervised the set-up and the tear-down on the night of and was very helpful. All in all, a great experience with the staff, food, and the property is very beautiful. Thank you all! It was a great place to have our party-- I wouldn't recommend anywhere else other than Best Westen in Leamington.

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
We can't tell you how much we appreciate the wonderful review. It was an honour to be apart of your special event. We pride ourselves in making any occasion seamless and I'm thrilled to hear you were no exception. Thank you for taking the time to let everyone know of your experience.

"extremely, loud and noisy"

2
28/09/2015

Adults without children please note: Until 11:00pm you listen to the sound of very, very loud children playing right outside your room, in the atrium also there is a basketball court right outside your patio door so you get to listen to the sound of the basketball bouncing on the ground all night until 11:00 pm If you are seeking peace and quiet without children this is NOT the place for you. .

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
We are sorry to hear that you had a noise issue during your stay. With the atrium activities that are very popular with our guests. It can cause those who need to turn in early an issue. In the future let us know and we will arrange to have you in our south wing not facing the atrium. I do hope that you will provide us with another opportunity to serve you again and gain your confidence with us.

"first visit"

5
26/09/2015

excellent and friendly hotel, pet rooms very clean and easily accessible with pets. Lots of facilities in hotel so very family friendly. Would definitely recommend to friends and consider using for next family get together or reunion

Carolyn J, General Manager at BEST WESTERN PLUS Leamington Hotel & Conference Centre, responded to this review
We are glad that you enjoyed your stay with us! Give Charlene a call, we specialize in hosting family reunions! Great fun for all ages!