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Rebecca was extremely helpful and accommodating. She referred to me by name, each time I stayed, she knew my preferences, and made me feel very comfortable and relaxed. Next time I'm in Williams, CA I will definitely stay at this SureStay again
Bathtub is perfect size and bed is extremely comfortable and plenty of space in room and perfect good vibes from all employees definitely will be recommending to everyone I run into who needs a room for the night or more deals are just amazing
The young lady at the front desk Rebecca was a great help, she took care of my issue, I had made a reservation for the wrong date, thru Expedia and she cancelled that reservation and redid the room for last night, the room was on the Freeway side of the building and it was a little noisy but once I was asleep, it was all good.
Very clean and very friendly staff. Employees could definitely use more PTO and better protection against unreasonable behavior. Please make the pool both with a heating and cooling system. Please, it would be freaking awesome and attract more people.
Had everything I needed & more. Staff was wonderful, especially Rebecca, who checked us in. I've stayed there before. Happy Memories ? If it has Best Western approval I know it'll be great. Breakfast wasn't the best, but good & plenty. I'll stay again?
Rebecca and Susie, at the front desk, are awesome. Friendly, warm and inviting. Made me feel at home. Really affordable and clean rooms, awesome customer service… what more could you ask for. Only gripe I had was that this years College Football Playoff was aired on TBS/TNT which wasn't working at the time, but for me, still not enough to deduct a star. As a Best Western Diamond Select member, I stay at quite a bit of Best Western Hotels. And out of them all, the staff here stands out the most.
Dear Valued Guest, Thank you for your kind words! We're delighted to hear Rebecca and Susie made you feel at home with their warm and inviting service. It's great to know you enjoyed our affordable and clean rooms as well as the excellent customer service. We apologize for the inconvenience regarding the channels during the College Football Playoff, but we appreciate your understanding. As a valued Best Western Diamond Select member, your loyalty and feedback mean a lot to us. We hope to welcome you back soon for another exceptional stay! Truly, ES – Guest Relations Manager
Very clean pillows were firm. Rebecca the desk clerk was very helpful, courteous and friendly. We have been using motels trying to find one as our stopping point when we travel to Calif. this Surefly motel in Williams will be our one stoping point from now on
Dear Valued Guest, Thank you for sharing your great experience! We're thrilled to hear you found the motel very clean and the pillows firm for a comfortable stay. Rebecca's helpful, courteous, and friendly service truly stands out, and we'll be sure to pass along your kind words to her. It's wonderful to know you've chosen the SureStay in Williams as your go-to stopping point on trips to California. We can't wait to welcome you back on your next journey. Safe travels! Warm regards, ES – Guest Relations Manager
A very Friendly staff. The room was very clean. This Best Western was an easy on and off of freeway. We like being able to park the car right outside of our room because it is then easy to pack in suitcases. We like the convenience of breakfast before we start travel again for the day. We plan to stay here again.
Dear Valued Guest, Thank you for your kind words! We're thrilled you enjoyed the warm and friendly service, the convenience of parking outside your room, and the ease of freeway access. It's great to hear that breakfast helped you kick off your travel day. We look forward to welcoming you back on your next visit. Safe travels! Sincerely, ES- Guest Relations Manager
First, the towels were less than clean, they seemed permanently stained a sort of irregular brown. Second, upon opening the bed, we found three bugs between the sheets. That was the final straw. We left immediately. The manager stated this was the first time he had heard of a bug problem.
Dear Valued Guest, Thank you for sharing your experience, and we deeply regret the unacceptable issues you encountered. Finding bugs in the bed and receiving stained towels are serious concerns, and we understand how this disrupted your stay. Your feedback highlights areas needing urgent attention, and we hope improvements are made to ensure no other guests face similar issues. Thank you for bringing this to light. Warm regards, ES Guest Relations Manager
The shower's are clean and nicer, good Chanel's also soft pillows, cuffy bed. Good customer service and clean rooms, good breakfast too. Nice air conditioner. Nice hotel I ever been also clean and nice managers good people. Also it's a nice view to see the freeway.
Dear Valued Guest, Thank you for sharing your experience! We're delighted you had a wonderful stay and enjoyed our clean showers, comfortable pillows, and cozy beds. It's great to know you appreciated the good customer service, breakfast, and the nice view of the freeway. Your kind words about our team and amenities mean a lot to us. We hope to welcome you back for another great night soon! Warm regards, ES Guest Relations Manager
Stay away, this place is a dump! I'm astounded this hotel has such a high recommendation on TripAdvisor, we had such a terrible experience. To give a short list: tobacco-stained "non-smoker" room that reeked like an ashtray, at least THIRTY flies that I killed in the room, rude staff, and screaming outside at 2am. Never again!
Dear Valued Guest, Thank you for sharing your experience with us. We're very sorry to hear about the disappointing conditions you encountered during your stay, especially with the cleanliness and odors in your room. A non-smoking room should meet a high standard of cleanliness, and it's clear we fell short in providing this. We sincerely apologize for the inconvenience with the flies and the uncomfortable atmosphere. We're also disheartened to hear that the service did not meet your expectations, as our goal is to ensure all guests feel welcome and well cared for. Your feedback is valuable and will be addressed with our team to improve the guest experience. Thank you for helping us make necessary improvements. Sincerely, ES – Guest Relations Manager
Everything was very nice and clean and spacious for our family of four! The front desk lady that was helping out the night before did seem like she was having not the best night but the interaction was quick and to the point. The beds were comfy that bathroom was clean. Overall it was a nice overnight stay for us!
Dear Valued Guest, Thank you for your kind words about your recent stay! We're delighted to hear that you found your room clean and spacious for your family. Comfort is a top priority for us, and we're glad the beds met your expectations. We appreciate your feedback regarding the front desk interaction, as our team aims to provide a warm and welcoming experience. We hope to welcome you back for another enjoyable stay in the future! Truly, ES – Guest Relations Manager
This motel has not been maintained well. But fresh paint isn't needed for a good night's sleep. So we stayed and the room was clean and the beds were comfortable. HOWEVER! The breakfast area was filthy! When we checked in there was a line so we went to stand near the waffle maker while we waited. Oh my goodness! There was a huge puddle of dried goo under the waffle maker! That made us look closer at the whole area and it had not been cleaned at all after breakfast that day. Even the tables were all still dirty. The next morning we hesitated going down to eat breakfast there, but didn't have time to go anywhere else so we went. We got there just as they opened, and those same tables were still dirty! We each took a yogurt and considered that good for our breakfast that day!
Dear Valued Guest, Thank you for your feedback regarding your recent stay. We're glad to hear you found your room clean and comfortable, but we sincerely apologize for the cleanliness issues you encountered in the breakfast area. We strive for high standards, and it's clear we fell short during your visit. Your experience with the breakfast cleanliness is unacceptable, and we appreciate you bringing this to our attention. We'll address this with our team to ensure proper maintenance and cleanliness moving forward. We hope you'll consider giving us another chance to provide you with a better experience in the future. Truly, ES – Guest Relations Manager
Quiet night sleep. Comfy beds, clean sheets. Friendly front desk clerk that checked us in quickly. Plenty of parking. Did not hear the highway noise or the trucks idling in the field near the hotel. Lots of places nearby to eat. Small town, friendly service.
Dear Valued Guest, Thank you for sharing your experience! We're delighted to hear you enjoyed a quiet night's sleep and found our beds comfortable. It's great to know our friendly front desk staff made your check-in process quick and that you appreciated the ample parking and nearby dining options. We take pride in providing a peaceful atmosphere, even in a busy hotel, and your feedback reinforces our commitment to excellent service. We look forward to welcoming you back for another restful stay! Truly, ES – Guest Relations Manager
The hotel room itself was fine. Sub standard at best. But, the walls had flies and the curtains were torn. The steps leading up to the motor lodge were stained and dirty. There was trash in the parking lot and used cigarette butts everywhere. At night the guests who are staying there long term partied all night long off the balconies and in the driveway. I thought I was in a Third World hotel between the drunk people, the dirty stairs and parking lot and the noise. I mean sex workers came by in different cars all night long and the horns and beeps and music played all night. Where was the staff?? Who allows this. I paid for this room for my Mom and I and our cat. I will never again set foot in this hotel. I would like my money back and I am sure the other guests who come to this establishment would as well. And in the morning at 7 am. no staff. A used towel was wadded up in the slot in the window where you are to drop off your key. Really? I could not believe I was charged to stay here. Why did the staff not stop the noise??? Where was the staff? I was going to call the police. It was bad. Do not stay at this hotel.
Dear Valued Guest, We sincerely apologize for the unpleasant experience you had during your stay. It's disappointing to hear about the noise disturbances and cleanliness issues.. Your feedback is important, and we understand how frustrating it must have been for you and your family. Rest assured, we take these concerns seriously. We'll be addressing the noise complaints and cleanliness issues with our team to ensure this doesn't happen again. Your feedback will help us improve, and we hope you'll consider giving us another chance in the future. Truly, ES – Guest Relations Manager
Avoid at all costs! This hotel is run down, dirty (our sheets had dried blood stains and dirt as if someone slept with their shoes on), floor boards peeling up, furniture had claw marks, one hand towel, one coffee cup for 2 guests...as a BW rewards member, I wasn't recognized nor was the front desk staffed both in the evening and in the morning!
Dear Valued Guest, We apologize for the deeply disappointing experience you had during your stay. Cleanliness and guest recognition are top priorities, and your feedback about the sheets and room condition is concerning. We'll address these issues to ensure improvements are made. Thank you for sharing, and we hope to regain your trust in the future. Truly, ES – Guest Relations Manager
The room was clean, everything worked. T.V lots of channels and bed was a full size king.. A/C worked. Room cleaned. Full stream of water in the shower. I will definitely stay here again. Lots of parking next to freeway. Check out is at 11am. Close to center of town. Near casino
Dear Valued Guest, Thank you for sharing your great experience! We're glad to hear the room was clean, everything worked perfectly, and you enjoyed the full-size king bed. It's wonderful that the A/C and shower met your expectations. We're also pleased you found the location convenient with ample parking. We look forward to welcoming you back for another stay near the town center and casino! Warm regards, ES Guest Relations Manager
The pillows are the greatest. I had neck surgery a few years back. And back surgery 3 times , So I know what I'm talking about when I say the mattresses there just awesome. I get my best rest at the Sure Stay in Williams California, because of those mattresses and also it's quiet. Everything 5 stars. It's clean! Staff is very professional and friendly. I like that the Continental breakfast doesn't start until 7 am. It's 7 am to 10 am
Dear Valued Guest, We're thrilled to hear that our mattresses and pillows provided you with the comfort you needed, especially after your surgeries. A restful night's sleep is so important, and we're glad you found that at Sure Stay in Williams. We're also pleased that you enjoyed the clean, quiet atmosphere and appreciated our friendly staff. Your 5-star review means a lot to us! Best regards, ES - Guest Relations Manager
Dirty, smelly,cheep. Will not stay here again I guess you get what you pay for. Stay anywhere else called before arrival, ask for extra towels to get ready for a funeral. Upon arrival at 8 pm, we had no towels at all. Room was made up, but the floors were still dirty from previous people. Toilet seat was falling off. I tightened the bolts myself so I wouldn't fall off.
Dear Valued Guest, We're sorry to hear about your disappointing experience. Cleanliness and comfort are our top priorities, and it's clear we fell short during your stay. We sincerely apologize for the lack of towels and the issues with your room's cleanliness and maintenance. Your feedback will be addressed with our team to prevent this from happening again. Thank you for bringing this to our attention. Sincerely, ES – Guest Relations Manager
If you can find somewhere else to stay, you better not consider this place. The pool looks like it was never cleaned ? Room flooring needs some repair. Mold in the bathroom needs to be addressed. Breakfast offered could use a good rehab. SureStayAway
Dear Valued Guest, We're sorry to hear that your stay didn't meet expectations. Your concerns about the pool, room flooring, and bathroom mold are taken seriously, and we're addressing these issues with our team. We're also working on improving our breakfast offerings. We appreciate your feedback and hope to provide a better experience in the future. Truly, ES – Guest Relations Manager
great stay will be back perfect location for my needs and did have a swimming pool to enjoy A NICE BREAKFAST ALSO WITH INTERNET access, for the business I needed to get finished. Close to small restaurants to eat at they were walking distance.
Dear Valued Guest, Thank you so much for your excellent review of our hotel. Your kind words are deeply appreciated by our entire team. We're delighted to hear that our location and amenities, including the pool and breakfast, perfectly suited your needs. It's great to know that the internet access and nearby dining options made your stay even more convenient. We look forward to welcoming you back for another great experience! Warm regards, ES - Guest Relations Manager
The room was dirty, the pool was dirty, the pictures on the website are not even close to what this place really looks like. The phone in the room was broken. The room was not properly stocked with enough towels to accommodate 2 people. The bedsheets were dirty.
Dear Valued Guest, We're sorry to hear about the issues you encountered during your stay. Cleanliness and proper amenities are top priorities for us, and we regret that we fell short. We'll address these concerns with our team to ensure improvements are made. Your feedback is valuable, and we hope you might consider giving us another chance to provide a better experience. Truly, ES – Guest Relations Manager
This place was perfect for a night stay on our way to San Diego. The price was good and the location was good. We felt safe here and had no issues. The rooms were clean. Would definitely stay here again if needed. There were a couple of insects found in the floor and spider webs in corners of the room but overall for the price and needed rest it was great.
Dear Valued Guest, We're glad you found our hotel to be a perfect stopover on your way to San Diego, with a good price and location. We appreciate your comments on cleanliness and safety. We'll address the issue of insects and spider webs to ensure a better experience next time. We look forward to welcoming you back. Truly, ES – Guest Relations Manager
I wouldn't stay any where else in Williams. They have a pool, clean rooms, allows pets. And the young lady at the desk is very pleasant makes me welcomed. The owner is awesome. Cleaning lady's thank you for a clean bed and room. Oh don't for get breakfast waffles are smackin.
Dear Valued Guest, We're thrilled to hear that you enjoyed our pool, clean rooms, and pet-friendly environment. We appreciate your compliments about our staff and breakfast waffles. We look forward to welcoming you back to Williams for another great stay. Truly, ES - Guest Relations Manager
The owner/manager was very friendly, kind and helpful when we arrived very late at night. The room was immaculately clean and bed comfortable. Had laminate wood floors and nice vanity area. AC was working well. Breakfast was simple but quite adequate especially considering the low cost of the room. I liked the reasonable cost of the room.
Dear Valued Guest, We're delighted to hear that our owner/manager made you feel welcome, even during a late-night arrival. It's wonderful to know that you found your room immaculately clean and comfortable, and that you appreciated the laminate wood floors and the well-functioning AC. We strive to provide great value for our guests, and we're pleased that you found our breakfast adequate and our room rates reasonable. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay! Truly, ES - Guest Relations Manager
I've stayed here many time and the experience has ALWAYS been great.Parker, who is in charge, is the reason for this without a doubt. He is friendly and professional, sometimes not an easy combination. Having worked as a General Manager for 10 years in the Hospitality industry, this is one of the best I've ever experienced.
Dear Valued Guest, Thank you for awarding us a perfect rating. We're thrilled to hear that your experiences have always been great. Your kind words about Parker are much appreciated; his friendly and professional demeanor indeed sets a high standard for our team. With your background as a General Manager in the hospitality industry, your praise means a lot to us. We are committed to maintaining the high standards you've come to expect and look forward to welcoming you back for another exceptional stay. Warm regards, ES – Guest Relations Manager
The front desk clerk was absolutely amazing! Super friendly and helpful. The room was super clean the bed very comfortable, good location, very quiet Very close to the freeway. The only downside of this place was the heater. We had it on 70 and when it came on it was very noisy, aside from that it was a very nice place to stay.
Dear Guest, We are thrilled to hear that you enjoyed your stay with us and found our location convenient and our rooms clean and comfortable. Providing a welcoming and pleasant experience for our guests is our top priority, and we're delighted that our front desk clerk exceeded your expectations with their amazing service. We will be sure to pass along your kind words to our team member! It's wonderful to know that you appreciated the cleanliness and comfort of our rooms, as well as our quiet location close to the freeway. We understand the importance of a peaceful night's sleep, and we're pleased that you found our accommodations suitable for a restful stay. We apologize for any inconvenience caused by the noisy heater in your room. Please rest assured that we will address this issue promptly to ensure that future guests have a more comfortable experience. Despite this minor inconvenience, we are glad that you overall had a very nice stay with us, and we hope to welcome you back again in the future for another enjoyable experience. Truly, ES – Guest Relations Manager
As others wrote, the room was very clean and satisfactory, but the grounds were really littered with cigarette butts and litter. Breakfast absolutely minimal- basically a piece of toast and small yogurt, coffee was good. Unable to call ahead and make reservation - left message with no return call and/or no answer. Try to get room away from I-5. Need to put some pressure on city to do away with major potholes on street as you arrive!
Dear Valued Guest, We appreciate the time you took to leave us your rating on your stay at our hotel. We apologize for the inconveniences you experienced during your stay. Your feedback is valuable to us, and we will work to improve. We seek to provide better services to all our guests and we hope to have another opportunity to serve you better in the future. Sincerely, ES- Guest Relations Manager
The staff are the most wonderful people you could encounter with. It's a very nice motel and it's very quiet. Also the bed are comfortable. The rate for the rooms are very reasonable. Of course I am a reward member. So if you stay in hotels alot consider being an reward member
Dear Valued Guest, Thank you for giving us a perfect rating on your stay at our hotel. Your rating boosted the confidence of our team and we are very happy to know that we had attended to your needs rightfully. We are looking forward in serving you again soon! Sincerely, ES – Guest Relations Manager
I had car trouble and needed a room for the night so booked at surestay. I was impressed with the room for the price and instead of a stressful night, had a comfortable one. Staff was friendly, and the area was quiet.
Dear Valued Guest, Thank you for your excellent review on your stay in our hotel. We are glad we could provide you with a comfortable and stress-free night during your car trouble. We appreciate your kind words about our friendly staff and quiet surroundings. Safe travels! We are looking forward to having you again as a guest in our hotel. Truly, ES- Guest Relations Manager
I've stayed here many times, the staff has always been very friendly, helpful and the rooms are always clean. When I stay I'm usually hauling an oversized load, they have plenty of room for truck parking which is very hard to find at a Motel.
Dear Valued Guest, Thank you for your excellent review on your stay in our hotel. We are glad to hear you consistently have positive experiences with our friendly staff and clean rooms. We are looking forward to having you again as a guest in our hotel. Truly, ES- Guest Relations Manager
The room was dirty--top of night stand full of sticky beverage rings something. I was charged a $100 deposit when I got there--the fact that they do this was never disclosed with the booking. And I don't know what the deposit was for--there were no pets, I am over 65 what was I going to do. The room I reserced does not exist which was a king handiap. They only have queen handicap. As there were 2 of us and I have handicap devices we need kind to be comrortable and I needed handicap bars. They could only offer to move us to a king if we had not used anything in the room--and it would not be handica. Or I could have handicap and queen. How about this confirmation rigth here that says KING ACCESSILE! They room was set up for 1 like one set of towels and 1 glass--they knew that there were 2. There is no value in filth and a room that does not meet my needs when they confirmed there was a room to meet my needs.
Dear Valued Guest, Thank you for taking the time to leave us a review on your stay at our hotel. We apologize for the cleanliness issues and the miscommunication regarding your reservation. We value your feedback and regret any inconvenience caused during your stay. We hope we can have the chance to accommodate you better on your future travel plans. Sincerely, ES- Guest Relations Manager
Great price and great location next to the freeway (I5). We had a room on the side opposite of the freeway so these was no traffic noise. Like the fact that the rooms had no carpeting but had wood floors (just a little worn). Found all of the room satisfactory and the staff accommodating!
Dear Valued Guest, Thank you for your excellent review on your stay in our hotel. We are delighted you enjoyed the great price, convenient location, and appreciated our efforts to minimize traffic noise. Your satisfaction with the room and our accommodating staff is truly appreciated. We are looking forward to having you again as a guest in our hotel. Truly, ES- Guest Relations Manager
This room was a great price and clean room with hot water. Slept comfortably and would definitely stay here again passing through. The parking allows me have direct view access to my motorcycle and was safe.
Dear Luisa, Thank you for your positive feedback! We're glad to hear that you had a great stay and that our hotel was a perfect stop for your motorcycle trip. We appreciate your compliments on our clean rooms, hot water, and comfortable sleep. Providing safe and convenient parking is important to us, and we're delighted that it met your needs. We look forward to welcoming you back on your next trip through the area! Best, ES – Guest Relations Manager
The price for this hotel was exellent, the room was clean. but the premises are not the best, the office and breakfast are need cleaning and are very unkept. It has swimming pool but, it's very dirty and unkept, I wouldn't even let my animals swim in it!!! If you're looking for just a place to sleep and don't want to spend an "arm and a leg" this is it, just don't expect too much
Dear Guest, Thank you for sharing your feedback with us. We're glad to hear that you found the price of our hotel excellent and that your room was clean. However, we apologize for the issues you experienced with the cleanliness and upkeep of our premises, including the office, breakfast area, and swimming pool. We take your comments seriously and will address these concerns with the concern department to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future. Sincerely, ES - Manager of Guest Relations
Pros - courteous staff, easy check in, close to freeway, clean room, working A/C Con's - additional $100 deposit required at check in, freeway side rooms are a bit loud if you are a light sleeper, breakfast no served until 7 am.
Dear Guest, Thank you for your feedback regarding your recent stay at our hotel. We are glad to hear that you found our staff to be courteous and enjoyed the easy check-in process. However, we apologize for any inconvenience caused by the additional deposit requirement at check-in. Please note that this is a standard procedure to ensure the security of our guests' stay, and the deposit will be refunded upon check-out. We understand that noise from the freeway side rooms may be bothersome for light sleepers, and we apologize for any disturbance caused. Regarding breakfast, we understand that the 7 am start time may not be ideal for all guests. We will take your feedback into consideration as we continue to improve our services. We value your feedback and strive to make your experience better with each stay. Thank you for choosing our hotel, and we hope to welcome you back in the future. Best regards, ES – Guest Relations Manager
Usually we are greeted and offered a bottle of water. Nope Breakfast was not set up even after 7:20am. It's in the same area as the front desk, but no one was there to ask. The room was smelly from cigarettes and marijuana coming through the walls. Maids were hard working.
Dear Guest, We appreciate you taking the time to write this helpful review. On behalf of our management, we are very sorry to hear that your stay did not meet your expectations. We will continue to strive harder to give satisfactory services to every guest. We appreciate your honesty and we apologize for the issues you experienced during your stay. We take all feedback seriously, and we will be sure to address these concerns with our maintenance and housekeeping staff to ensure that these issues are resolved. We hope you will still choose our property for consideration on your future trips! Regards, ES - Guest Relations Manager
Not my first visit and certainly won't be my last. In my opinion, absolutely the BEST choice for a stay in Williams, CA. Super friendly saff, especially Parker. Clean rooms. Spotless. Love this place.
Dear Guest, We appreciate your kind words regarding your stay at our hotel. For us, our guests' contentment and happiness come first. We are delighted to learn that you thought our hotel was fantastic. We take great satisfaction in giving exceptional customer service, so hearing that Parker, in particular, left a good impression is quite satisfying. He and the rest of our staff will definitely hear about your praise. We thank you for your business on behalf of our whole crew, and we hope to see you again when your travels bring you back to the area! Very truly yours, ES – Guest Relations Manager
The room was clean, I really like that the rooms are. It carpeted I find that to be a lot cleaner. Nice comfortable bed. Really nice place and reasonably priced. Breakfast was good, OJ, Apple juice, cereal, bread, oatmeal, coffeee.
Dear Guest, We appreciate you taking the time to commend our hotel's cleanliness in your review. It is a delight for us to have been able to meet and surpass your expectations, and we are happy to have been able to do so. In the future, we hope to welcome you again to our hotel. Sincerely, ES – Guest Relations Manager
I was only there for a few hours, recharging on a road trip. everything was good and clean, staff wasn't super friendly but check in went smooth, did not use the breakfast or internet since it was a quick stay. Would defintiyl stay again since it was smooth and easy. Decent location.
Dear Guest, We appreciate your positive assessment of your time spent at our hotel. Every guest's contentment and happiness is our top priority. Thank you for letting us know that you enjoyed your stay at our accommodation. We look forward to seeing you soon to share more amazing experiences and time. Sincerely, ES – Guest Relations Manager
I love that the floors are hard rather than carpeted. Always clean. The bathroom and appliances are always clean. Lots of outlets for charging on the night stands, a solid table for breakfast, reading, crosswords, etc. The beds are comfy but an extra blanket would be nice. Clean fridge and microwave in room. Convenient, just off I 5, with lots of restaurants around, ranging from fast food to relaxing restaurant dining.
Dear Ginny, We appreciate your kind words regarding your stay at our hotel. For us, our guests' contentment and happiness come first. We are happy to hear that you found our place to be a great place to stay. We look forward to seeing you soon to share more amazing experiences! Sincerely, ES – Guest Relations Manager
I reserved a room on a Thursday with the manager of the SureStay in Williams Ca. He took my information, credit card number and confirmed the room was reserved for the coming Saturday at the rate of $103. When I arrived on Saturday night, the woman at the front desk said she could not find the reservation. I explained who made the reservation and she could see that I did indeed call at that time. She then told me that there is an open room still, but instead of just fixing my reservation, she made me pay the walk in rate of $170. I was shocked at this, but she didn't care and said this was the last room and if I want it, I must pay the walk in rate, despite the fact that I had done everything right, and the hotel manager was at fault for the failure. Issue #1 is that this hotel does not provide a confirmation number, email, or text. You simply take them at their word that the reservation is complete. Issue #2 is that this hotel does not attempt to correct their failures even when they are the ones that caused it. The customer service is non-existent and they don't even have someone available in the office much of the evening. Be cautious if you are going to stay at this hotel. I would recommend staying at the Ramada Inn, Travelers Inn, or Granzellas instead of the SureStay. The SureStay is also located right on the freeway and has no soundproofing so the rooms are very loud all night.
Dear Guest, Thank you for sharing this constructive review of your stay at our hotel. On behalf of our team, we are sorry if you had a frustrating experience with us regarding the missing reservation. There seems to be miscommunication and with that, we promise to improve our details regarding our bookings especially giving confirmation receipt or anything that could prevent this kind of experience from happening again. Should you need to discuss your concerns further, please call us at +15304732381. We hope to host you again soon! Sincerely, ES – Guest Relations Manager
Broken faucet, floors coming up and broken, microwave not working, trash in parking lot and landscaping, unseemly odor in room, nice bathroom, hot water, very noisy from adjacent freeway, many flies. Deposit now refunded in a timely manner. Bed was queen, not king as reserved and paid for.
Dear David, Thank you for taking the time to rate your stay at our hotel. We are sorry that your experience didn't match your expectations. There is always room for improvement and we ensure that if you give us a chance the next time you're in the area it will be much better. Truly, ES – Guest Relations Manager
Motel is very clean with pleasant and helpful staff. Beds are comfortable. Vinyl flooring and upgraded bathroom fixtures. Walls and baseboards are scuffed, could use a paint job. Overall good place to stay on a trip up the Interstate 5 corridor - convenient to highway and restaurants.
Dear Ginny, Thank you for taking the time to write a review and for emphasizing what you love during your stay. Our hotel strives to meet the demands of our guests in a timely manner, and we are pleased to have achieved our objective of providing you with an outstanding experience. We can't wait to share our favorite moments with you again! Sincerely, ES – Guest Relations Manager
Normally we deal with Parker, the manager. We dealt with a new individual the other night and it was pretty bad. Didn't look at the reservation correctly, argued with me over it, among other things. I had my 5 year old son with me on this trip and requested a specific set of rooms as I'm in a truck and trailer. Argued with me about the security deposit (we're here weekly and normally don't have to pay that). Argued with me over the reservation itself (details and requests).
Dear Valued Guest, We appreciate the time you took to leave us a review on your stay in our property. Your feedback is valuable to us and we are sadden to learn about your unpleasant experience with our staff. We always prioritize the safety and comfortability of our guest so your experience is not acceptable to us. We put our staff through extensive customer service training so we're very saddened to hear this. We hope you will still consider staying with us to prove our services again to you! Sincerely, ES – Guest Relations Manager
Its a very nice clean place. All the employees are nice and curtesy. The beds are comfortable and the rooms are clean. I would definitely stay at this motel again……….. Its probably the nicest one in the little town of Williams
Dear Brian, It is really appreciated that you took the time to write such a kind review regarding your stay with us. Making sure that every guest is happy and satisfied is our number one concern. We are delighted to know that your stay with us was a success. We look forward to more pleasant interactions with you in the future! Sincerely, ES – Guest Relations Manager
Very clean and quite comfortable, convenient and safe, very affordable. Right off the interstate; requested a room away from the highway and heard zero road noise. AC worked well; blackout curtains were excellent at keeping out daylight. No elevator; doors open to outside. I was pleased with the room and the price, and happy with my stay here while on the road. This is a basic Best Western brand motel - nothing fancy - but it definitely fit my needs well. And…..sandwich at Orv's was delicious in Williams - highly recommend going there for food and to browse their cute shop! (It's right by the Shell station - Yelp took me to the wrong location.)
Dear Guest, We are grateful that you gave our hotel perfect rating for your experience. Our team felt more confident after reading your feedback, and we appreciate the confirmation that we successfully complied with your needs. Providing you with service once more will be a joy very soon! Sincerely, ES – Guest Relations Manager
Second time staying here and once again everything was great! Staff actually remembered me from last time which was a while ago. Felt likeI was staying at a friends house for the night. Plenty of parking including truck parking. Nice decor in rooms, spacious and very comfortable bed. Pool is open and a brown bag breakfast to go. Highly recommend this location, they actually care about their guests.
Dear Guest, Thank you for taking the time to fill out the survey on your recent stay at our hotel. We cherish you as a guest and your comfort is very important to us. Receiving a favorable survey answer is always a joy since it reflects our efforts to offer you with a wonderful stay while also motivating us to create an even better experience for you and other guests in the future. We hope you will return to visit us again soon. Sincerely, ES – Guest Relations Manager
Our rooms were nice. Very friendly staff. Great housekeepers. Rooms need the floors fixed. Nice bedding and linens. The pool is small, but the grandkids loved it. They should not require you to write 200.
Dear Guest, Thank you for taking the time to write a review and for emphasizing our hotel's strengths. Our hotel strives to meet the demands of our guests in a timely manner, and we are pleased to have achieved our objective of providing you with an outstanding experience. We can't wait to share our favorite moments with you again! Sincerely, ES – Guest Relations Manager
I stayed in this hotel on my return trip from Oregon. I really did not know what to expect except that Best Western hotels are generally good places to stay and I could not drive any further so needed to stay in this very small town. The hotel, an old motel that has been refurbished, is very nicely decorated. Only the bathroom has features from an older time (the 90s?), but the rooms were very clean and comfortable, The sheets cotton, the bed great, only the air conditioning was a bit loud. The staff was very kind and the price was fine. I took my cat which was accomodated for a fair price and all was good for us both.
Dear Guest, We appreciate the time you took to leave us a wonderful review on your stay in our hotel. Guest satisfaction is one of our greatest goal and we are happy to know that your stay with us was amazing. We promise to continuously improve our services to give more satisfaction towards our guests. We are very excited to serve you again soon! Very truly yours, ES – Guest Relations Manager
Paper thin walls and noisy neighbors. There seem to be a lot of folks who work together that all stay here and like to party at 4 in the freakin' morning! Coming and going in and out of each other's rooms. Connecting room doors are not insulated and you can hear every little sound. I could even hear coughing and I am hard of hearing!
Dear Steve, Your input is greatly appreciated, and we thank you for taking the time to share it with us. We regret that your experience was not as nice as you had envisioned. Your feedback has been recorded and will be addressed with management and the appropriate department. Please know that we are taking the necessary steps to rectify the issues and improve the quality of our lodgings. Sincerely, ES – Guest Relations Manager
Excellent overnight stay when in the area. I will use this motel again. Only problem for me is that prepacked breakfast to go is not gluten free. The unit is very clean, quiet, beds are comfortable, and the floors are hardwood, so no carpet to hold allergens or stains.
Dear Ginny, Thank you for taking the time to write a review and for highlighting the positive aspects of our hotel. Our hotel strives to offer a genuinely one-of-a-kind experience, and we are delighted to have been able to meet and surpass your expectations. Better breakfast choices are on the way, and we look forward to welcome you back to our hotel in the future. Truly yours, ES – Guest Relations Manager
date of stay: 23 April 2022 I've stayed at several BW properties of the last month and this was the only one to NOT have breakfast. To make matters worse, there was no notice at check-in that breakfast was not offered. Has I known, I would have adjusted my departure time. The property sits right up to the Interstate boundary, so try to get a room that faces away from the highway. There was also a lot of light leakage into the room after the lights were put out. The bed (mattress) was comfy, the pillows were not. New fixtures in the bath, water pressure was fine.
Dear Andre, We appreciate your time and effort in taking the time to complete our online survey on your hotel stay. We apologize for the disappointment. Please know that we value your comments since it helps us identify areas where we can improve and take action. Our staff is now investigating the situation, and we hope you will give us another opportunity to prove our capabilities! Sincerely, ES – Guest Relations Manager
The rooms are very clean, very comfortable beds, and friendly staff. We stay here frequently and have had a positive experience every time. Within walking distance of decent restaurants. Plenty of truck parking.
Dear Guest, Thank you for giving our hotel a perfect 10 score. It is our great joy to know that your stay in our hotel brought you so much comfort. We are looking forward on your next stay with us! Truly, ES – Guest Relations Manager
Pleasant stay, friendly and courteous staff. Nice clean rooms. Will stay again and definitely will recommend. Plenty of parking and a few places to get some food nearby. They give you a brown breakfast bag to go.
Dear Guest, It's great to hear that your recent stay at our property was satisfactory. Thank you very much for your kind words on behalf of our whole team. We take sense of accomplishment in meeting the needs of discerning guests like you, and we are delighted to have exceeded your expectations. Having said that, we appreciate your patronage and will work hard to make your future stays even better. We look forward to seeing you again. Sincerely, ES – Guest Relations Manager
Check in went well and the staff was friendly however the Bed sheets were stained and dirty and the TV did not work. Staff was friendly and the rest of the room was clean so the only bad thing was those two items.
Dear Guest, It means a lot to us that you took the time to complete our guest satisfaction survey after your stay with us. We're sorry to hear about your unpleasant experience in one of our rooms, and we appreciate you letting us know about it. We've already informed our housekeeping crew so that they can take additional measures to establish things in excellent shape. When you're next in town, we really hope you'll give us another chance to serve you! Sincerely, ES – Guest Relations Manager
We stay here many many times and I am an employee of best western so sometimes it is a hassle to be charged the deposit each and every time. I leave the room clean every time so the hold on the card does get annoying. This time we checked in, the fridge in the room had rotting food which caused a huge stench. This gives us the impression that the houskeepers miss many details, but since we have stayed here so many times before we knew the rooms are always decently clean so it must have been a mistake. Also, I did put a request in for bottom floor near office, and they stuck me right by the highway. It does give the impression that they might not care for certain guests needs. Staff is friendly, rooms are decently clean.
Dear Guest, It is much appreciated that you took the time to write us a review. We've already let our housekeeping staff know so that they can take extra precautions to maintain everything in pristine shape. We sincerely hope you'll give us another chance to serve you when you're next in town! Sincerely, ES – Guest Relations Manager
I was so impressed with the competence annd friendliness of the Front Desk clerk that worked the evening of January 1, 2022. He was also well dressed and handome :-). The room was modern and clean. Best value in Williams!
Dear Guest, Thank you for your feedback. We much appreciate and cherish your comments, and we will share it with our whole team especially with our Front desk personnel. Our staff was, without a doubt, one of our hotel's jewels. Your survey comments will act as motivation for our whole team as we work to enhance the quality of our services and create an amazing experience for our customers. We wish to have you again in our hotel. Sincerely, ES – Guest Relations Manager
Not sure where in the complex the satisfied guests stayed, but I would have been better going elsewhere. We are loyal BW members and this was a let down. I will say that the bed was comfortable. Yet the heater was OBNOXIOUS!! Loud, rattled and apparently does not warrant any actual attention as other guests complain about the heater also. If I turned it off then we froze. Just sharing the info with management is useless. There's one goal: a customer's comfort and relaxation from the road. Not this place. Freeway noise comes right through the walls. Finally, if you get a breakfast bag at checkout, how do we microwave the hot pocket? No machine in the lobby! We appreciate a roof over our head and are blessed with being able to stay in places on the road, but we pay good money for it too. Sadly, Surestays do not guarantee a sure stay.
Dear Guest, Thank you for making this information available to us. I apologize if your experience did not meet your expectations; please accept my sincere apologies for any trouble this has caused. We promptly informed our management of your issues, and they will take the appropriate steps to enhance our hotel and services. I hope this does not give you the wrong impression and that we will be able to service you again soon! Sincerely, ES – Guest Relations Manager
had stayed at this BW before, was surprised at lousy cleaning - dead fly pressed into window curtain, and no bath soap, only tiny facial bar. No coffee, nothing at front desk for breakfast, the coffeemaker and single serving in package in room produced undrinkable bilge.
Dear Guest, We appreciate you taking the time to write this helpful review. On behalf of our management, we are very sorry to hear that your stay did not meet your expectations. We have immediately conveyed your concerns to our management, who will ensure that necessary action is taken to prevent a similar situation from occurring again in the future. We will continue to strive harder to give satisfactory services to every guest. We hope you will still choose our property for consideration on your future trips! Regards, ES - Guest Relations Manager
The room heater was extremely LOUD. I called the front desk. I was told there wasn't anything that could be done. I ask for a discount for the inconvenience and was told there wasn't anything wrong with the room. I took a recording of the noise from the heater.... The tub/shower had mold around the tiles and tub. The mop boards were very dirty. When I sat down on the toilet it rocked....
Dear Guest, Thank you for writing us about this. I am sorry that our heater was working loudly, I will convey this concern to our management and ask for a concrete solution to fix it. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. We are looking forward for your next stay! Truly yours, ES – Guest Relations Manager
Will recommend best hotel n williams very quiet they dont bother you they got really nice rooms very clean smells good and there restaurants near walking distances ....................................
Dear Anacisa, Thank you for your gracious phrases about your stay in our hotel! With us, the happiness and satisfaction of every guest comes first. We are delighted to hear that you thought our accommodations were fantastic and that you would highly recommend them to other travelers. We hope to share more amazing experiences with you soon! Sincerely, ES – Guest Relations Manager
Front desk young man very accommodating. All though i was sort of bitchy he helped me get a room downstairs and a non smoking room. After i calmed down he impressed me by keeping his cool and helping me out. Thank you! You guys made a great choice by employing that young man in Williams Ca.
Dear Guest, Thank you for giving us a perfect rating on your stay at our hotel. Your review enhanced the morale of our staff, particularly our front desk agent, and we are delighted to hear that we met your expectations in a satisfactory manner. We hope to have the opportunity to work with you again in the near future! Sincerely, ES – Guest Relations Manager
I have to admit that my expectations for a smoking room were not anything close to what I got. I've gone into smoking rooms that have a dingy smell and the walls and furniture look dingy and coated with a filmy residue. The room I walked into was very clean and smelled fresh and it was inviting and comfortable. The room actually looked better than some suites I have stayed in in different towns. The rate was very affordable in comparison to the other towns that I have stayed with best western and the cleaner room was even more updated than them as well. Thank you to the front desk for their great hospitality.
Dear Guest, I am very happy to read your feedback and thank you for writing them. Our entire team was relieved knowing that you found our rates to be reasonable. We are very excited to serve you again soon! Love, ES – Guest Relations Manager
Traveling from Oregon to central calif we decided to stop and spend the night and be more relaxed, after calling hotels in various locations along the Interstate 5 corridor, we decided on staying in Williams, CA at the Sure Stay Best Western in Williams. It was a fantastic two Queen Bed room, that was clean and everything looked new. And the rate was average of sixty dollars less then the other places we called. Highly reccommend this place and it will be our new regular place to stay on this route.
Dear Guest, We appreciate the time you took to leave us a wonderful review on your stay in our hotel. When we read your complimentary remarks about the services we provided during your stay with us, our entire staff was overjoyed. We are just blown away and cannot express our gratitude to you enough. We are looking forward to your next visit with us! Regards, ES - Guest Relations Manager
The room was clean. Maintenance was reasonable. Service was fine considering COVID restrictions. The Wifi worked. But the property is inadequate. I wish I had read the reviews before I booked the room. Spend a few dollar more and stay anyplace else. It's not worth the price. My single queen room had no closet, no dresser, no desk and not enough space to have an open suitcase except on the bed. A chair but no table. A noisy HVAC unit inches from the bed, will keep you awake all night. Three small tables in the common area is where you will eat and work, as this room was simply too tiny.
Dear Charles W, Thank you for the time you took to leave us a review. It's great to know that you appreciate the efforts of the team in ensuring the cleanliness and safety in the facility. Your satisfaction is very important to us and we value your feedback. We are continuously looking into improvements that we can do to provide what our guests need, so we truly appreciate you for letting us know what we lacked. We would absolutely check for the anything that we can immediately take care of. We hope to see you again and give you a more satisfactory stay. Sincerely, CM- Guest Relations Manager
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