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Codes Avantages

Destination

Williams, Etats-Unis

Date d'arrivée

04/12/2022

Date de départ

05/12/2022

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2  adultes0   enfant

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Codes Avantages

SureStay Hotel by Best Western Williams, Williams

400 C Street, 95987-5211, Williams, Etats-Unis - Voir sur une carte
SureStay Hotel by Best Western Williams - Chambres / Logements SureStay Hotel by Best Western Williams est idéalement situé dans le centre de Williams. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Au cœur de la Californie, notre hôtel est idéal pour se relaxer à un tarif raisonnable dans la ville rustique et très naturelle de Williams. Notre établissement se démarque grâce à ses chambres propres et à son équipe du service client qui s'efforce de vous offrir le meilleur séjour possible. Le SureStay Hotel by Best Western Williams offre un accès facile aux activités en plein air comme la baignade dans le lac Berryessa, la découverte de la faune locale dans la réserve naturelle nationale de Colusa ou la détente dans les sources chaudes de Wilbur.Que vous voyagiez en famille ou entre amis, vous pourrez explorer un large éventail d'attractions, telles que le casino de Colusa, le circuit de course Thunderhill Raceway Park, l’école de pilotage Williams Soaring Center et le musée de la vallée de Sacramento. Idéalement situé à la sortie des Highways 5 et 20, notre hôtel est le choix idéal pour les vacances, les voyageurs d'affaires et tous les clients qui souhaitent passer un séjour reposant.Chaque chambre dispose d’un mobilier au style simple, parfait pour apprécier pleinement les équipements inclus, tels que le four à micro-ondes, le fer avec planche à repasser, l’espace bureau avec prises pratiques, le sèche-cheveux et le réfrigérateur. Les services de préparation pour la nuit et de réveil téléphonique quotidiens sont disponibles pour ceux qui suivent un itinéraire.Le départ tardif, le petit déjeuner complet gratuit, le parking gratuit 24 heures sur 24 et bien d’autres prestations vous garantissent un séjour agréable dans notre hôtel de Williams, en Californie.

SureStay

Hotel by Best Western Williams

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner gratuit
    Petit déjeuner gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 31 voyageurs
Note attribuée
Excellent
13
Très bon
6
Moyen
4
Médiocre
4
Horrible
4
CONSULTEZ LES AVIS POUR
En couple En couple
1
En famille En famille
5
Escapade entre amis Escapade entre amis
1
Professionnel Professionnel
6
Voyage solo Voyage solo
2
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Missing Reservation"

1
User 27/11/2022

I reserved a room on a Thursday with the manager of the SureStay in Williams Ca. He took my information, credit card number and confirmed the room was reserved for the coming Saturday at the rate of $103. When I arrived on Saturday night, the woman at the front desk said she could not find the reservation. I explained who made the reservation and she could see that I did indeed call at that time. She then told me that there is an open room still, but instead of just fixing my reservation, she made me pay the walk in rate of $170. I was shocked at this, but she didn't care and said this was the last room and if I want it, I must pay the walk in rate, despite the fact that I had done everything right, and the hotel manager was at fault for the failure. Issue #1 is that this hotel does not provide a confirmation number, email, or text. You simply take them at their word that the reservation is complete. Issue #2 is that this hotel does not attempt to correct their failures even when they are the ones that caused it. The customer service is non-existent and they don't even have someone available in the office much of the evening. Be cautious if you are going to stay at this hotel. I would recommend staying at the Ramada Inn, Travelers Inn, or Granzellas instead of the SureStay. The SureStay is also located right on the freeway and has no soundproofing so the rooms are very loud all night.

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear Guest, Thank you for sharing this constructive review of your stay at our hotel. On behalf of our team, we are sorry if you had a frustrating experience with us regarding the missing reservation. There seems to be miscommunication and with that, we promise to improve our details regarding our bookings especially giving confirmation receipt or anything that could prevent this kind of experience from happening again. Should you need to discuss your concerns further, please call us at +15304732381. We hope to host you again soon! Sincerely, ES – Guest Relations Manager

"Substabdard fir BW motel."

5
User 10/10/2022

Broken faucet, floors coming up and broken, microwave not working, trash in parking lot and landscaping, unseemly odor in room, nice bathroom, hot water, very noisy from adjacent freeway, many flies. Deposit now refunded in a timely manner. Bed was queen, not king as reserved and paid for.

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear David, Thank you for taking the time to rate your stay at our hotel. We are sorry that your experience didn't match your expectations. There is always room for improvement and we ensure that if you give us a chance the next time you're in the area it will be much better. Truly, ES – Guest Relations Manager

"Overnight stay during local event"

4
Ginny F, San Anselmo, California 10/10/2022

Motel is very clean with pleasant and helpful staff. Beds are comfortable. Vinyl flooring and upgraded bathroom fixtures. Walls and baseboards are scuffed, could use a paint job. Overall good place to stay on a trip up the Interstate 5 corridor - convenient to highway and restaurants.

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear Ginny, Thank you for taking the time to write a review and for emphasizing what you love during your stay. Our hotel strives to meet the demands of our guests in a timely manner, and we are pleased to have achieved our objective of providing you with an outstanding experience. We can't wait to share our favorite moments with you again! Sincerely, ES – Guest Relations Manager

"Usually good. Night staff unhelpful"

4
RickCaudill5, Tracy, California 04/10/2022

Normally we deal with Parker, the manager. We dealt with a new individual the other night and it was pretty bad. Didn't look at the reservation correctly, argued with me over it, among other things. I had my 5 year old son with me on this trip and requested a specific set of rooms as I'm in a truck and trailer. Argued with me about the security deposit (we're here weekly and normally don't have to pay that). Argued with me over the reservation itself (details and requests).

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear Valued Guest, We appreciate the time you took to leave us a review on your stay in our property. Your feedback is valuable to us and we are sadden to learn about your unpleasant experience with our staff. We always prioritize the safety and comfortability of our guest so your experience is not acceptable to us. We put our staff through extensive customer service training so we're very saddened to hear this. We hope you will still consider staying with us to prove our services again to you! Sincerely, ES – Guest Relations Manager

"Nice rooms"

5
User 06/07/2022

Its a very nice clean place. All the employees are nice and curtesy. The beds are comfortable and the rooms are clean. I would definitely stay at this motel again……….. Its probably the nicest one in the little town of Williams

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear Brian, It is really appreciated that you took the time to write such a kind review regarding your stay with us. Making sure that every guest is happy and satisfied is our number one concern. We are delighted to know that your stay with us was a success. We look forward to more pleasant interactions with you in the future! Sincerely, ES – Guest Relations Manager

"Nice, clean, safe, comfortable basic motel"

5
MEYOU24, Denver, Colorado 02/07/2022

Very clean and quite comfortable, convenient and safe, very affordable. Right off the interstate; requested a room away from the highway and heard zero road noise. AC worked well; blackout curtains were excellent at keeping out daylight. No elevator; doors open to outside. I was pleased with the room and the price, and happy with my stay here while on the road. This is a basic Best Western brand motel - nothing fancy - but it definitely fit my needs well. And…..sandwich at Orv's was delicious in Williams - highly recommend going there for food and to browse their cute shop! (It's right by the Shell station - Yelp took me to the wrong location.)

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear Guest, We are grateful that you gave our hotel perfect rating for your experience. Our team felt more confident after reading your feedback, and we appreciate the confirmation that we successfully complied with your needs. Providing you with service once more will be a joy very soon! Sincerely, ES – Guest Relations Manager

"Welcoming Stay"

5
User 21/06/2022

Second time staying here and once again everything was great! Staff actually remembered me from last time which was a while ago. Felt likeI was staying at a friends house for the night. Plenty of parking including truck parking. Nice decor in rooms, spacious and very comfortable bed. Pool is open and a brown bag breakfast to go. Highly recommend this location, they actually care about their guests.

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear Guest, Thank you for taking the time to fill out the survey on your recent stay at our hotel. We cherish you as a guest and your comfort is very important to us. Receiving a favorable survey answer is always a joy since it reflects our efforts to offer you with a wonderful stay while also motivating us to create an even better experience for you and other guests in the future. We hope you will return to visit us again soon. Sincerely, ES – Guest Relations Manager

"Nice room for the price."

4
JonPxxxx, Isleton, California 13/06/2022

Our rooms were nice. Very friendly staff. Great housekeepers. Rooms need the floors fixed. Nice bedding and linens. The pool is small, but the grandkids loved it. They should not require you to write 200.

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear Guest, Thank you for taking the time to write a review and for emphasizing our hotel's strengths. Our hotel strives to meet the demands of our guests in a timely manner, and we are pleased to have achieved our objective of providing you with an outstanding experience. We can't wait to share our favorite moments with you again! Sincerely, ES – Guest Relations Manager

"Pleasant surprise"

4
CaliforniaFree, California 28/05/2022

I stayed in this hotel on my return trip from Oregon. I really did not know what to expect except that Best Western hotels are generally good places to stay and I could not drive any further so needed to stay in this very small town. The hotel, an old motel that has been refurbished, is very nicely decorated. Only the bathroom has features from an older time (the 90s?), but the rooms were very clean and comfortable, The sheets cotton, the bed great, only the air conditioning was a bit loud. The staff was very kind and the price was fine. I took my cat which was accomodated for a fair price and all was good for us both.

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear Guest, We appreciate the time you took to leave us a wonderful review on your stay in our hotel. Guest satisfaction is one of our greatest goal and we are happy to know that your stay with us was amazing. We promise to continuously improve our services to give more satisfaction towards our guests. We are very excited to serve you again soon! Very truly yours, ES – Guest Relations Manager

"Don't stay here if you're looking for a good nights sleep!"

1
X2065ZLstevef, Spokane, Washington 12/05/2022

Paper thin walls and noisy neighbors. There seem to be a lot of folks who work together that all stay here and like to party at 4 in the freakin' morning! Coming and going in and out of each other's rooms. Connecting room doors are not insulated and you can hear every little sound. I could even hear coughing and I am hard of hearing!

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear Steve, Your input is greatly appreciated, and we thank you for taking the time to share it with us. We regret that your experience was not as nice as you had envisioned. Your feedback has been recorded and will be addressed with management and the appropriate department. Please know that we are taking the necessary steps to rectify the issues and improve the quality of our lodgings. Sincerely, ES – Guest Relations Manager

"Overnight stay"

4
Ginny F, San Anselmo, California 09/05/2022

Excellent overnight stay when in the area. I will use this motel again. Only problem for me is that prepacked breakfast to go is not gluten free. The unit is very clean, quiet, beds are comfortable, and the floors are hardwood, so no carpet to hold allergens or stains.

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear Ginny, Thank you for taking the time to write a review and for highlighting the positive aspects of our hotel. Our hotel strives to offer a genuinely one-of-a-kind experience, and we are delighted to have been able to meet and surpass your expectations. Better breakfast choices are on the way, and we look forward to welcome you back to our hotel in the future. Truly yours, ES – Guest Relations Manager

"Okay for a place to catch some zzzs overnight."

3
whyioughtta, Los Angeles, California 25/04/2022

date of stay: 23 April 2022 I've stayed at several BW properties of the last month and this was the only one to NOT have breakfast. To make matters worse, there was no notice at check-in that breakfast was not offered. Has I known, I would have adjusted my departure time. The property sits right up to the Interstate boundary, so try to get a room that faces away from the highway. There was also a lot of light leakage into the room after the lights were put out. The bed (mattress) was comfy, the pillows were not. New fixtures in the bath, water pressure was fine.

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear Andre, We appreciate your time and effort in taking the time to complete our online survey on your hotel stay. We apologize for the disappointment. Please know that we value your comments since it helps us identify areas where we can improve and take action. Our staff is now investigating the situation, and we hope you will give us another opportunity to prove our capabilities! Sincerely, ES – Guest Relations Manager

"Positive experience"

5
User 03/04/2022

The rooms are very clean, very comfortable beds, and friendly staff. We stay here frequently and have had a positive experience every time. Within walking distance of decent restaurants. Plenty of truck parking.

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear Guest, Thank you for giving our hotel a perfect 10 score. It is our great joy to know that your stay in our hotel brought you so much comfort. We are looking forward on your next stay with us! Truly, ES – Guest Relations Manager

"Pleasant Stay"

5
User 21/02/2022

Pleasant stay, friendly and courteous staff. Nice clean rooms. Will stay again and definitely will recommend. Plenty of parking and a few places to get some food nearby. They give you a brown breakfast bag to go.

Guest Trends, Guest Services / Front Office at SureStay Hotel By Best Western Williams, responded to this review
Dear Guest, It's great to hear that your recent stay at our property was satisfactory. Thank you very much for your kind words on behalf of our whole team. We take sense of accomplishment in meeting the needs of discerning guests like you, and we are delighted to have exceeded your expectations. Having said that, we appreciate your patronage and will work hard to make your future stays even better. We look forward to seeing you again. Sincerely, ES – Guest Relations Manager

"Ok but the room was dirty"

2
dryan2022, Janesville, California 04/02/2022

Check in went well and the staff was friendly however the Bed sheets were stained and dirty and the TV did not work. Staff was friendly and the rest of the room was clean so the only bad thing was those two items.

Guest Trends, Guest Services / Front Office at SureStay Hotel by Best Western Williams, responded to this review
Dear Guest, It means a lot to us that you took the time to complete our guest satisfaction survey after your stay with us. We're sorry to hear about your unpleasant experience in one of our rooms, and we appreciate you letting us know about it. We've already informed our housekeeping crew so that they can take additional measures to establish things in excellent shape. When you're next in town, we really hope you'll give us another chance to serve you! Sincerely, ES – Guest Relations Manager

"Cleanish"

3
User 09/01/2022

We stay here many many times and I am an employee of best western so sometimes it is a hassle to be charged the deposit each and every time. I leave the room clean every time so the hold on the card does get annoying. This time we checked in, the fridge in the room had rotting food which caused a huge stench. This gives us the impression that the houskeepers miss many details, but since we have stayed here so many times before we knew the rooms are always decently clean so it must have been a mistake. Also, I did put a request in for bottom floor near office, and they stuck me right by the highway. It does give the impression that they might not care for certain guests needs. Staff is friendly, rooms are decently clean.

Guest Trends, Guest Services / Front Office at SureStay Hotel by Best Western Williams, responded to this review
Dear Guest, It is much appreciated that you took the time to write us a review. We've already let our housekeeping staff know so that they can take extra precautions to maintain everything in pristine shape. We sincerely hope you'll give us another chance to serve you when you're next in town! Sincerely, ES – Guest Relations Manager

"What a Great Front Desk Clerk"

5
humboldtkid82, Eureka, California 02/01/2022

I was so impressed with the competence annd friendliness of the Front Desk clerk that worked the evening of January 1, 2022. He was also well dressed and handome :-). The room was modern and clean. Best value in Williams!

Guest Trends, Guest Services / Front Office at SureStay Hotel by Best Western Williams, responded to this review
Dear Guest, Thank you for your feedback. We much appreciate and cherish your comments, and we will share it with our whole team especially with our Front desk personnel. Our staff was, without a doubt, one of our hotel's jewels. Your survey comments will act as motivation for our whole team as we work to enhance the quality of our services and create an amazing experience for our customers. We wish to have you again in our hotel. Sincerely, ES – Guest Relations Manager

"Don't bother. Negative reviews are legit."

2
Jane W, Covington, Washington 22/12/2021

Not sure where in the complex the satisfied guests stayed, but I would have been better going elsewhere. We are loyal BW members and this was a let down. I will say that the bed was comfortable. Yet the heater was OBNOXIOUS!! Loud, rattled and apparently does not warrant any actual attention as other guests complain about the heater also. If I turned it off then we froze. Just sharing the info with management is useless. There's one goal: a customer's comfort and relaxation from the road. Not this place. Freeway noise comes right through the walls. Finally, if you get a breakfast bag at checkout, how do we microwave the hot pocket? No machine in the lobby! We appreciate a roof over our head and are blessed with being able to stay in places on the road, but we pay good money for it too. Sadly, Surestays do not guarantee a sure stay.

Kiran Patel, Guest Services / Front Office at SureStay Hotel by Best Western Williams, responded to this review
Dear Guest, Thank you for making this information available to us. I apologize if your experience did not meet your expectations; please accept my sincere apologies for any trouble this has caused. We promptly informed our management of your issues, and they will take the appropriate steps to enhance our hotel and services. I hope this does not give you the wrong impression and that we will be able to service you again soon! Sincerely, ES – Guest Relations Manager

"disappointing"

2
D6578ATjohne, Atascadero, United States 20/12/2021

had stayed at this BW before, was surprised at lousy cleaning - dead fly pressed into window curtain, and no bath soap, only tiny facial bar. No coffee, nothing at front desk for breakfast, the coffeemaker and single serving in package in room produced undrinkable bilge.

Guest Relations Manager, Guest Services / Front Office at SureStay Hotel by Best Western Williams, responded to this review
Dear Guest, We appreciate you taking the time to write this helpful review. On behalf of our management, we are very sorry to hear that your stay did not meet your expectations. We have immediately conveyed your concerns to our management, who will ensure that necessary action is taken to prevent a similar situation from occurring again in the future. We will continue to strive harder to give satisfactory services to every guest. We hope you will still choose our property for consideration on your future trips! Regards, ES - Guest Relations Manager

"POOR SERVICE"

1
nadinelynch43, Tucson, Arizona 21/11/2021

The room heater was extremely LOUD. I called the front desk. I was told there wasn't anything that could be done. I ask for a discount for the inconvenience and was told there wasn't anything wrong with the room. I took a recording of the noise from the heater.... The tub/shower had mold around the tiles and tub. The mop boards were very dirty. When I sat down on the toilet it rocked....

Guest Relations Manager, Guest Services / Front Office at SureStay Hotel by Best Western Williams, responded to this review
Dear Guest, Thank you for writing us about this. I am sorry that our heater was working loudly, I will convey this concern to our management and ask for a concrete solution to fix it. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. We are looking forward for your next stay! Truly yours, ES – Guest Relations Manager

"Great"

5
User 09/11/2021

Will recommend best hotel n williams very quiet they dont bother you they got really nice rooms very clean smells good and there restaurants near walking distances ....................................

Guest Relations Manager, Guest Services / Front Office at SureStay Hotel by Best Western Williams, responded to this review
Dear Anacisa, Thank you for your gracious phrases about your stay in our hotel! With us, the happiness and satisfaction of every guest comes first. We are delighted to hear that you thought our accommodations were fantastic and that you would highly recommend them to other travelers. We hope to share more amazing experiences with you soon! Sincerely, ES – Guest Relations Manager

"Caregiver"

5
User 31/10/2021

Front desk young man very accommodating. All though i was sort of bitchy he helped me get a room downstairs and a non smoking room. After i calmed down he impressed me by keeping his cool and helping me out. Thank you! You guys made a great choice by employing that young man in Williams Ca.

Guest Relations Manager, Guest Services / Front Office at SureStay Hotel by Best Western Williams, responded to this review
Dear Guest, Thank you for giving us a perfect rating on your stay at our hotel. Your review enhanced the morale of our staff, particularly our front desk agent, and we are delighted to hear that we met your expectations in a satisfactory manner. We hope to have the opportunity to work with you again in the near future! Sincerely, ES – Guest Relations Manager

"Smoking expectations"

5
User 08/10/2021

I have to admit that my expectations for a smoking room were not anything close to what I got. I've gone into smoking rooms that have a dingy smell and the walls and furniture look dingy and coated with a filmy residue. The room I walked into was very clean and smelled fresh and it was inviting and comfortable. The room actually looked better than some suites I have stayed in in different towns. The rate was very affordable in comparison to the other towns that I have stayed with best western and the cleaner room was even more updated than them as well. Thank you to the front desk for their great hospitality.

Guest Relations Manager, Guest Services / Front Office at SureStay Hotel by Best Western Williams, responded to this review
Dear Guest, I am very happy to read your feedback and thank you for writing them. Our entire team was relieved knowing that you found our rates to be reasonable. We are very excited to serve you again soon! Love, ES – Guest Relations Manager

"Fantastic stay with the best value along I5"

5
ronm233, Medford, United States 24/09/2021

Traveling from Oregon to central calif we decided to stop and spend the night and be more relaxed, after calling hotels in various locations along the Interstate 5 corridor, we decided on staying in Williams, CA at the Sure Stay Best Western in Williams. It was a fantastic two Queen Bed room, that was clean and everything looked new. And the rate was average of sixty dollars less then the other places we called. Highly reccommend this place and it will be our new regular place to stay on this route.

Guest Relations Manager, Guest Services / Front Office at SureStay Hotel by Best Western Williams, responded to this review
Dear Guest, We appreciate the time you took to leave us a wonderful review on your stay in our hotel. When we read your complimentary remarks about the services we provided during your stay with us, our entire staff was overjoyed. We are just blown away and cannot express our gratitude to you enough. We are looking forward to your next visit with us! Regards, ES - Guest Relations Manager

"You probably don't want to stay here."

2
User 21/04/2021

The room was clean. Maintenance was reasonable. Service was fine considering COVID restrictions. The Wifi worked. But the property is inadequate. I wish I had read the reviews before I booked the room. Spend a few dollar more and stay anyplace else. It's not worth the price. My single queen room had no closet, no dresser, no desk and not enough space to have an open suitcase except on the bed. A chair but no table. A noisy HVAC unit inches from the bed, will keep you awake all night. Three small tables in the common area is where you will eat and work, as this room was simply too tiny.

Guest Relations Manager, Guest Services / Front Office at SureStay Hotel by Best Western Williams, responded to this review
Dear Charles W, Thank you for the time you took to leave us a review. It's great to know that you appreciate the efforts of the team in ensuring the cleanliness and safety in the facility. Your satisfaction is very important to us and we value your feedback. We are continuously looking into improvements that we can do to provide what our guests need, so we truly appreciate you for letting us know what we lacked. We would absolutely check for the anything that we can immediately take care of. We hope to see you again and give you a more satisfactory stay. Sincerely, CM- Guest Relations Manager

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.