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Best Western Plus Hotel Victoria Inn & Suites, Victoria

4.5/5  - basé sur 242 notations.
8106 NE Zac Lentz Pkwy, 77904-3129, Victoria, United States - visualizzare mappa

Scopri il Best Western Plus® Victoria Inn & Suites, situato nella zona nord di Victoria, con una grande varietà di meravigliosi ristoranti, negozi, sale bar, teatri, saloni di bellezza, minimarket e banche nelle vicinanze. La nostra struttura offre una piscina all'aperto, suite con vasca idromassaggio Jacuzzi®, una palestra e una sala riunioni. Con così tante suite a disposizione, ne troverai sicuramente una adatta a te. Ogni camera è dotata di nuovi materassi con imbottitura a cuscino, accesso a Internet ad alta velocità gratuito, due telefoni, una scrivania/area di lavoro, microonde, frigorifero, ferro e asse da stiro, asciugacapelli, macchina per il caffè, radiosveglia AM/FM e televisione con più di 60 canali tra cui scegliere. Il nostro personale fa sempre del suo meglio per servirti e soddisfare le tue esigenze, sperando che continui a tornare da noi in futuro per goderti tutte le comodità di questa meravigliosa struttura. La direzione si riserva il diritto di rifiutarsi di dare alloggio ai minori di 21 anni che non siano accompagnati da un adulto. Carta d'identità richiesta al check-in.

Best Western Plus

Hotel Victoria Inn & Suites

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 241 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
151
Molto buono
60
Nella media
14
Scarso
10
Pessimo
7
CONSULTARE I PARERI SU
Affari Affari
94
Business Business
81
Da solo Da solo
20
Di coppia Di coppia
29
In coppia In coppia
43
In famiglia In famiglia
65
Viaggio con amici Viaggio con amici
9
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Smelly, Hallways needed cleaning"

2
15/08/2018

Stayed last night (8/15/18), staff was nice, room adequately clean and quiet. Room smelled very moldy and previously smoked in. Someone smoked marijuana in adjacent room at 5am which was really nasty. Ate their breakfast: fruit not fresh, yogurt expired. I won't stay there again.

Best W, Manager at Best Western Plus Victoria Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your business is very important to us and we value your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you, Cindy Boone Front Office Manager.

"great hotel and great price"

5
06/08/2018

we stayed on our way to Brownville and found this room at a rate of 50% less than at the Holliday Inn. We had stayed at the Holliday Inn several times but the price continued to rise every trip down south. We desided to give this a try and was more than happy. Play to stay again this next November on our way south for the winter.

Best W, Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We strive to give our guests a superior experience during their stay. Thank you for staying with us at Best Western Plus in Victoria, Texas and we look forward to seeing you in November. Thank you, Cindy Boone, Front Office Manager

"Place to stay for business or pleasure"

5
04/08/2018

Great people to stay with, nice rooms well decorated the lobby is clean and organised. I highly recommend all kinds of travelers if in the area please do look for this particular motel.Very close to lots of eating places as well as great Mall for shopping.

Best W, Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We take great pride in our employees and strive to give our guests a superior experience during their stay. Thank you for staying with us at Best Western Plus in Victoria, Texas and we hope you will come stay again soon. Thank you, Cindy Boone, Front Office Manager

"Excellent Hotel"

5
19/07/2018

I have been staying at this hotel on a monthly basis since this past year and the staff are always nice, appropriate, and helpful. I always request the same guest room and the staff makes sure I am able to stay in the same room and they make sure everything is situated for my arrival. For example, I always request an original remote control for the television, so I can watch shows on my Roku. On my last visit, the remote was already in my room when I arrived and I did not have to request it. This means a lot to me. The room is always clean, smells good, and I have had no issues with the room. As for the breakfast, it is always appropriate. However, it would be nice if they changed up the breakfast meat sometimes and served bacon instead of sausage, but I know this is a personal preference. Each employee I have encountered while staying at this location has been very pleasant and attentive, which makes for a comfortable stay.

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We take great pride in our employees and strive to give our guests a superior experience during their stay. As always, we look forward to you staying with us at Best Western Plus in Victoria, Texas. Thank you, Cindy Boone, Front Office Manager

"Nice Hotel!"

4
29/06/2018

The hotel was easy access, well kept, clean, quiet, and the front desk staff was friendly and efficient. Our room had granite appointments. There is continuing work being done to overcome damage from Hurricane Harvey, but this should be a plus, not a negative comment. We enjoyed our stay

Best W, Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We take great pride in our employees and strive to give our guests a superior experience during their stay. Thank you for understanding the renovation still going on. We hope to have it completed by August. Thank you for staying with us at Best Western Plus in Victoria, Texas and we hope you will visit us again soon. Thank you, Cindy Boone, Front Office Manager

"Great room"

5
07/06/2018

The room was spotless and the bed was super comfortable. I asked for a room facing the parking lot and was accomadated. I asked for extra towels and there was no problem getting them immediately. The housekeeper was very friendly and courteous. The front desk staff was great at check in and check out. Breakfast was hot and delicious. Lots of varieties. Thank you for a great stay. You will not be disappointed at this hotel.

Best W, Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We take great pride in our employees and strive to give our guests a superior experience during their stay with us. Thank you for staying with us at Best Western Plus in Victoria, Texas and we hope you will visit us again soon. Thank you, Cindy Boone, Front Office Manager

"Not worth the"

3
09/05/2018

Rooms were nominal. Phones didn't work right, bathroom door didn't close, short in the lamps. Not well taken care of. Phones to the desk were somehow routed to my room. I don't give wake-up calls. NOT worth the

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are in the process of renovating all our rooms with new furniture, paint, and carpet. We are planning on updating the phone system also. We take great pride in our employees and strive to give our customers a superior experience during their stay with us. We hope you will consider staying with us again. Thank you, Cindy Boone, Front Office Manager

"Beautiful, clean, and friendly"

5
26/04/2018

The staff (All of them) go above and beyond. They pay attention to even the smallest detail when it comes to cleanliness and extra accommodations. They are so nice and friendly. Breakfast was awesome.

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us. We were happy to have you stay with us and glad you had a superior experience during your stay. Thank you for staying with us at Best Western Plus in Victoria, Texas. We look forward to seeing you in September. Thank You, Cindy Boone, Front Office Manager

"Trip to Victoria Texas"

5
15/04/2018

Very friendly people. Place very clean. Room is spacious. Location of hotel is close to restaurants. If shopping is in mind the Victoria Mall is right around the corner. Easy access to hotel and exit is just as easy.

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We strive to give our guests a superior experience during their stay. Thank you for staying with us at Best Western Plus in Victoria, Texas. We hope that you come and visit us again soon. Thank you, Cindy Boone, Front Office Manager

"Clean comfortable"

4
14/04/2018

Clean, comfortable, great location, near hospitals, shopping, easy to get too. Would stay here again. The breakfast was not good at all though, did not eat there twice. Did not swim but the pool looked very nice

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are looking into including more variety in our breakfast area. We take great pride in our employees and strive to give our guests a superior experience during their stay. Thank you for staying with us at Best Western Plus in Victoria, Texas and we hope to see you again soon. Thank you, Cindy Boone, Front Office Manager

"Amazing view of sunset"

4
28/03/2018

My parents and I stayed at this hotel for one night, and we were very satisfied. It was a little bit difficult to find, but the room and view at night made it worthwhile. The staff were very friendly during check-in and check-out, and breakfast was delicious. The variety was excellent. I will definitely stay here again.

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We take great pride in our employees and strive to give our guests a superior experience during their stay. Thank you for staying with us at Best Western Inn & Suites Victoria, Texas and we hope you will visit again soon. Thank you, Cindy Boone, Front Office Manager

"Best Western Plus Victoria, TX Inn & Suites"

5
26/03/2018

Had a wonderful stay with family on my moms birthday trip! Management is very friendly and helpful. The rooms are nice and clean, with very comfortable beds. Its location was perfect for running around town or to jump on the highway! Thank you for a awesome visit!

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We take great pride in our employees and strive to give our guests a superior experience during their stay. Thank you for staying with us at Best Western Plus Inn & Suites in Victoria, Texas and we hope to see you again soon. Thank you, Cindy Boone, Front Office Manager

"Best Western PLus Victoria Inn and Suites"

4
10/03/2018

THis is a very good hotel near most Victoria shopping.My only qualm was that they had a rear driveway exit that literally went straight to the shopping area that was blocked off-for no apparent reason-all the time.This forced you to go four times the distance to get the the Target in the lot next door. Having said that,the room was comfortable and the bed was a s well.The bath was nice and the place was above the average on clean.The breakfast was very good-including sausage and eggs and a variety of other foods.I would stay here again,but only on the third(top)floor.The worker above us stomped around like Gorgo until midnight and was up at six am doing the same.I understand that is not the Hotel's fault.

Best W, Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. Unfortunately we have had to block the rear exit due to high volume of vehicles going through our parking lot to get to and from the neighbor hood. We strive to give our guest a superior experience during their stay with us. We hope you will come visit us again soon. Thank you, Cindy Boone, Front Office Manager

"Great room and friendly staff "

5
27/02/2018

The room was great and the bed was super comfy. I asked the front desk for extra towels and they were very accommodating. Britney at check in was very nice. The housekeeping staff was very friendly. The breakfast was great and the lady in charge of breakfast was wonderful. Very friendly and courteous. The young man at checkout was great and told us about signing up for $10 discount when you make reservation. Thank you for a great stay and we will stay there next time we are in town.

Best W, Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We strive to give our guest a superior experience during their stay and take great pride in our employees. Thank you, Cindy Boone, Front Office Manager

"Very accommodating"

5
08/01/2018

The staff at this location is very pleasant and accommodating. My stay was excellent and I will return to the hotel. When I requested a regular remote for the television to be able to hook up my Roku and watch Amazon and Netflix, there was no issue and a regular remote was provided. The bed was more comfortable than the one at another high end hotel I usually stay at, so I was very pleased with the bed.

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
We strive to give our guest a superior experience during their stay. Thank you for the great compliment, I will pass it along to all the employees. Thank you for staying with us in Victoria, Texas and we hope you will come back and see us again soon. Thank you, Cindy Boone, Front Office Manager

"Review of recent stay"

1
06/01/2018

Horrible experience with very unprofessional staff. Don't stay here if you have a bother for a free nights stay they will trey you like a third class citizen. Hotel not very appealing either. You can find better hotels around.

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. I would like to apologize on behalf of our entire staff. We strive to give our guest a superior experience at all times. I have addressed the issue with my Night Audit Staff and assure you this will not happen again. Thank you, Cindy Boone, Front Office Manager

"customer"

5
27/12/2017

Staff will go out of their way to help you. Clean rooms and well located from highway. Restaurants are in a 2 mile radius of hotel and shopping is right next door and across the street. For those who attend church services, they are in close approxcinity of hotel. Very homey town.

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We always look forward to seeing you and strive to give all guests a superior experience during their stay. Thank you for staying with us here in Victoria, Texas and we hope to see you again soon. Thank you, Cindy Boone, Front Office Manager

"Comfortable and affordable and clean"

4
11/12/2017

The room is well laid out and easy to work and relax. The bed is comfortable and there is a mini fridge and microwave. It was clean and plenty of closet and drawer space. The staff was friendly and helpful with any issues. The wi-fi was great even watching Netflix. The bed was comfortable and I slept well.

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. I'm glad to hear your stay with us was a superior experience. Thank you for staying with us in Victoria, Texas and hope to see you again soon. Thank you, Cindy Boone, Front Office Manager

"Very friendly staff"

5
11/12/2017

Staff was very friendly and helpful,conveniently located and easy to get to. We didn't have breakfast at this hotel but the breakfast selections appeared to be great.I did have coffee and it was very good.

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. Thank you for staying with us in Victoria, Texas and we hope you will visit us again soon. Thank you, Cindy Boone, Front Office Manager

"dirty rooms"

3
22/11/2017

The hotel was under construction due to hurricane damage. but that wasn't the problem/ The room was not clean. I expect higher standards for this brand. When I made the reservation by phone I was told they would not honor my AARP discount. But when I checked in they did.

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am sorry about the confusion with your AARP discount, we have always honoured this discount. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you, Cindy Boone, Front Desk Manager

"Still recovering but very nice staff."

3
06/11/2017

Our room smelled like mold and mildew. The bed was exceptionally comfortable. The breakfast was average. The yogurt choices were nice. The staff were very nice and professional. The guest laundry was so useful. The dryer took forever to completely dry the few items that I washed because the washer did not spin dry the items completely.

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
I would like to apologize for not exceeding your expectations. Due to damage from Hurricane Harvey we are still in the process of repairing all the damages to hotel. In the near future, we will also be renovating all rooms with new furniture and carpeting. At Best Western we strive every day to provide superior customer service. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you, Cindy Boone Front Office Manager

"BEST HOTEL TO STAY IN VICTORIA, TX"

5
30/10/2017

I had no success reserving a room on-line. However knowing the hotel was under renovations due to hurricane Harvey I called the hotel directly. The lady working the front counter immediately assisted me with the reservations. The room had been recently renovated (contractors are doing a great job) and the A/C is extremely quiet. The purpose of my trip was to help relatives and friends who were effected by Harvey. At the end of each day it was nice to return to a hotel where the staff are caring, friendly and understanding (THANK YOU!).

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are extremely happy that you called the hotel directly and that we could assist. We take great pride in our employees and hotel and thankful that we could make your trip a pleasurable one. Thank you for staying with us here in Victoria, Texas and we hope to see you again soon. Thank you, Cindy Boone, Front Office Manager

"Quiet...Clean...Comfy"

5
17/08/2017

Excellent stop. This is a quiet, clean and comfy inn. Victoria is a busy city and this hotel is right off of the freeway, but you will not be bothered by any noise. There are plenty of restaurants nearby. Our room was great for our needs and we enjoyed all of the staff we met. Wish we had taken a dip in the pool, but too tired after dinner.

Best W, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value you feedback. Thank you for staying with us here in Victoria, Texas. We hope you will visit us again soon. Thank you, Cindy Boone, Front Desk Manager

"Best Western Stay"

4
10/08/2017

When we are in this area of Texas, we always reserve a room at the Best Western Plus. the staff are very friendly, helpful in all areas and are a wealth of knowledge. Our visits are always very satisfactory.

"One nite stay"

3
09/08/2017

Best western motel was a nice Upon entering the front, the staff was friendly and easy check out everything went well until we got to the rooms the rooms were nice everything well put in place nice Decour cleanest no bad smells until we laid in the beds, way too soft i.e. Foam top no support on back. If you like way too soft beds I recommend it if you like a firm bed I wouldn't stay

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. Our beds do have a foam topper that is removable. In the future please let the front desk know you would prefer to have the topper removed. Thank you for staying with us here in Victoria, Texas and we hope you will come back and see us again. Thank you, Cindy Boone, Front Desk Manager

"good stay"

4
07/08/2017

Hotel was great , beds were a little to soft for me but everything else was great. Breakfast was very good, hot and fresh. Coffee was excellent. Location was good for us as everywhere we needed to go was close.

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. Thank you for staying with us in Victoria, Texas and we hope you will come back to see us again soon. Thank you, Cindy Boone, Front Desk Manager

"Good place to stay in Victoria Texas"

4
25/07/2017

I stay here at least twice a year and never have a bad experience. The staff are always professional and friendly. It is kept clean, beds are very comfortable, and it is quiet. The hotel is pet friendly! I recommend this hotel for the price and quality. Breakfast is standard stuff. The waffle maker is clean!

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. Thank you for staying with us in Victoria, Texas. We hope you will come see us again soon. Thank you, Cindy Boone, Front Desk Manager

"Very Nice Hotel"

5
21/07/2017

This hotel was very nice and modern. It is right off the highway and easy to access. The room was very spacious and comfortable with modern decor. Everything was clean. The lobby was very welcoming and the staff was friendly.

"Nice hotel"

5
16/07/2017

Typical Best Western hotel. Soft bed, clean room & bathroom. Everything worked. They had a good looking breakfast but we chose to breakfast elsewhere. The only thing that I saw that needed attention was the spa by the pool. It had dirt in the bottom. Probably someone put their dirty feet or shoes in it.

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. Thank you for staying with us in Victoria, Texas. We hope to see you again soon. Thank you, Cindy Boone, Front Desk Manager

"Nice stay"

5
12/06/2017

Very nice and clean hotel. The price is very affordable and the staff is very friendly. Although I wanted to use the Jacuzzi and pool, I understand it was under repair. We had a very pleasant and quiet sleep which is what we needed so we could be ready for our next day challenges. There was a decent warm breakfast with eggs and sausages to accompany the tasty Texas sized waffle to help start off our day. Check out was also fast and easy as we had no wait time. I would definitely stay here again on our next visit. Hopefully it will be soon as we have several trips planned out to this side of Texas.

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are truly sorry that the Jacuzzi and pool were under repair. We are working hard at getting the pool repaired quickly. We hope you will come back and see us again soon. Thank you, Cindy Boone, Front Desk Manager

"My Stay"

5
31/05/2017

Checked in here Friday night for three nights and I was not disappointed. Check in was fast and was in my room quick. My room was on the second floor and the room had a king size bed which was very comfortable, slept well each night. There was also a chair with ottoman, work desk, 37" TV, bathroom a little small, room smelled fresh and clean upon walking in. Didn't get to use the pool, did use the exercise room and decent selection of machines, breakfast was ok, when they ran out, the lady working was quick to replenish. Great staff make this a great place to stay.

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. Thank you for staying with us in Victoria, Texas. We hope you will come back and see us again soon. Thank you, Cindy Boone, Front Desk Manager

"The staff was so helpful and the stay was excellent"

5
19/05/2017

In town for a wedding I was the maid of honor as it was I was under so much stress, I traveled 10hrs to get here long drive . Just wanted to get in and check in after the long drive , it was nice to relax and not have to deal with problems checking in it was smooth..

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. Thank you for staying with us in Victoria, Texas and we hope you will come back and see us again soon. Thank you, Cindy Boone, Front Desk Manager

"Great Value!"

5
18/05/2017

We stayed in the King suite room with plenty of space to spread out with large and very comfortable sofa and chair in separate living area. Loved the 50-inch flat screen TV and the amazing invigorating water pressure in the shower! Downloading on the computer was fast! Quiet room except for interstate noise but curtains darkened room and slept very well without being disturbed. Only issue was a sparse breakfast buffet at 6:00 a.m. Since other reviews have reported a great breakfast, may have been the early hour or low residency the night before. Would definitely recommend this hotel based upon our overnight experience.

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. Thank you for staying with us in Victoria, Texas an we hope you will come back and see us again soon. Thank you, Cindy Boone, Front Desk Manager

"BW TAKES CARE OF THEIR CUSTOMERS"

5
16/05/2017

The day I checked out I was on my way to the Refugio, TX BW when I was notified of a family emergency. I called the "800" number for assistance. The customer service rep (I don't recall her name but she was outstanding) contacted the Refugio BW to explain my situation. Thank You to the Refugio BW for not charging me for the 2 nights because it was less than 24hrs when I cancelled. They truly represent the meaning of, "Taking Care of Their Customers." The customer service rep then rebooked me for 2 nights at the Victoria BW. They were very comforting when I explained why I had to return.

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Thank you for staying with us in Victoria, Texas. We hope you will come back and see us again soon. Thank You, Cindy Boone, Front Desk Manager

"Wedding accommodations"

4
15/05/2017

Had a great weekend! Location was great and out of town venue nice. Will remember for next stay. Staff were nice and helpful. Registrar was helpful and proficient at his job. Town of Victoria has lots of resources.

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value you feedback. Thank you for staying with us in Victoria, Texas and we hope you will com back again and see us soon. Thank You, Cindy Boone, Front Desk Manager

"Always a Great Place To Stay"

5
30/03/2017

Beautiful place to stay. Great quiet room, friendly and informative staff, fast WIFI service and a superb hot breakfast. This stop is a great place to come and relax. The staff makes you feel at home. The price is right too.

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. Thank you for staying with us and we hope you will come back and see us again soon. Thank you, Cindy Boone, Front Desk Manager

"Good Placd"

5
28/03/2017

Nice place to stay. Easy to get to and to get out of. Very friendly staff. Room was clean and comfy. I would stay here again in a heartbeat. Good price on the room as well. No regrets or problems. I am not a bot or an employee either.

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value you feedback. Thank you for staying with us and we hope you will come back and see us again soon.

"weekend in Victoria"

4
27/03/2017

The stay was short but a comfortable accommodation. The location was excellent close to restaurants and shopping. The only other perk that would have nice would be helpful staff at desk to recommend restaurants and such. The only two people that were friendly and helpful were the young man at the desk at 6:45am and the lady attending to the breakfast area also at that time on Saturday morning.

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We strive to deliver a superior experience for you during your stay. We hope you will come back and see us again soon. Thank you, Cindy Boone, Front Desk Manager

"Yuck."

1
12/03/2017

Noise you right off the highway. Room did not stay cool at all. Room was hot and had a musty. Roach in bathroom on counter. Took roach to counter front desk not concerned about the issue. In room getting things together housekeeping walks in no knock. Not a happy camper.

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. You business is very important to us and we value your feedback. We would have been more than happy to move you to a more comfortable room on the backside of hotel away from highway noise and a cooler room. Thank you, Cindy Boone, Front Desk Manager

"Another happy experience"

4
18/02/2017

I stay here often on business; staff is excellent, breakfast is excellent, rooms are excellent. Fitness center needs update and if I begin to stay anywhere else that will be why. The people here treat me like family and expedite my check in (when I am tired) and check out.

bwvictoria, Front Office Manager at Best Western Plus Victoria Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. Thank you for staying with us and we hope to see you again soon. Cindy Boone Front Desk Manager Best Western Plus Victoria Inn & Suites

"ALWAYS A GREAT STAY AT THE VICTORIA BW"

5
20/10/2016

ALWAYS a great stay at the Victoria BW. The entire staff are "ALWAYS" friendly. The lady who works in the breakfast area is readily available to help my 10yr old nephew (thank you) with his waffles. Although it is a busy place it is very quiet and the beds are extremely comfortable. :-)

"Lumpy Bed!"

3
09/10/2016

We were not very pleased with this hotel - not up to the Best Western quality we have experienced with other hotels lately. The bed was very lumpy and all caved in (room 217). The shower was very old and barely sprayed a stream of water. The hallway and room smelled like mold. I gagged every time I walked down the hall way to our room. Our room smelled of mold too but when we turned on the a/c it seemed to make it more tolerable. They were installing a new roof so construction workers filled the parking lot and there was noise. On a positive note, the staff was VERY nice. All of them. We encountered several and they were all very friendly and gracious. The complimentary breakfast was good.

"Consistent good experience"

4
01/10/2016

I always stay here during monthly business trips. The rooms are clean, comfortable and accessible. The staff is efficient and friendly and some treat me like family. I enjoy their hot breakfast because it includes eggs and meat The only problem is the fitness room which needs upgrading in terms of size and equipment and I might change hotels due to that.

"Commfortable"

5
02/09/2016

The property was comfortable, clean, well maintained, and staff was very accommodating. There was fresh coffee available for us in the lobby all during our stay. The beds were very comfy. The room was large enough to be accommodate family that came by for a visit. We recommend this hotel to everyone that is visiting Victoria. It's convenient to all the shopping and dining places. Our first stay was several years ago. We always stay at the Best Western in Victoria when we come to visit relatives.

"Victoria Trip"

5
01/09/2016

Great place to stay, great, excellent beds, great breakfast, supper staff. Conveniant to Mall and lots of places to eat. A.C. was Great. Very nice Hotel. Great for the Price. Nice pool . Will consider coming back again , just for the week-end.

"Great Place To Stay"

5
27/08/2016

Great Breakfast ( was like being at Golden Corral ), Great Bed ( Very comfortable ), Air Conditioner was Great ( Nice and COLD ). All the Staff was very , very nice and helpful. Great Hotel. The Price was Great, I will stay here again, when I return. Had a Great Stay.

"comfy beds, newer hotel, easy access,"

5
16/08/2016

it seemed to be a fairly new hotel, beds were awesome. not many people there on a sunday night so it was real quiet. located off interstate so easy on and off. close to restuarants and shopping. not too far from university of Houston at victoria

"Friendly stop"

4
07/08/2016

Good service/very clean rooms and helpful employees, breakfast serves eggs and sausage nd location is convenient. I stay here regularly for business and am treated like family; check in/out is usually very quick.

"Victoria Best Western"

4
05/08/2016

This was a very good room at a great rate. I truly enjoyed the staff and amenities. The bed was very comfortable, and the housekeeping along with receptionist were very friendly and helpful. The breakfast was great, and the attendant did an excellent job.

"Great value for the money"

4
04/08/2016

Great staff and nice hotel for the price. Easy to book and check out. Internet service was easy to use and dependable. Rooms are large for the price with comfortable beds and chair. Room was clean. Didn't use but pool and hot tub area looked inviting even if a bit small. Had stayed here before as solo traveler and felt safe both times. Good value for the money.

"Ms"

5
01/08/2016

I had a medical procedure done so I brought family along this time, Lynn was so nice to them at check in. I had no problems.They liked the king suite but my sister said the bed was TOO soft, is that even possible. Lol And thanks Lynn to help get me through a hard day.

"Ms"

5
14/07/2016

I stay frequently for doctors appointments due to a bad back and I LOVE their beds! The staff is always friendly & helpful. It's always clean. A lot of upgrades have been made but the smiles stay the same. I always recommend Best Western in Victoria.

"Same as it's been for several years."

3
08/07/2016

I liked having a quiet room. The bed is the most comfortable of any hotel bed I have ever slept in. The décor is getting a little worn. The internet works great. The housekeeper missed a few details like face cloths. Overall it was a good price and I was satisfied. I have stayed there for about the past five years and I will stay there again. Patsy in the breakfast room is wonderful and friendly.

"Convenient and Friendly"

4
17/06/2016

The staff here treats me like family. Very safe, very clean with excellent customer service. The fitness center needs upgrading. Clean and convenient with eggs and sausage for for breakfast as well as other typical hotel breakfast items.

"My stay at the Best Western Inn & suites at Victoria TX."

5
13/06/2016

The room was quite and the bed was like sleeping on a cloud.I got the best night sleep I had in 4 weeks. was friendly and helpful. Breakfast was good and a nice variety of foods. The area was also kept immaculate. Making a reservation and check out were hassle free. The cost of the room was reasonable.

"HIGH SCHOOL GRADUATION TRAVEL"

5
06/06/2016

Great place to stay the staff are very attentive. My 10yr old great-nephew who lives in Victoria and loves to stay with me when I am in town. Always insist on going to breakfast by himself in order to bring his breakfast to the room. I give him a few minutes before I check on him but the lady who works the breakfast area is always more than happy to help him Thank You). The pool is AWESOME! Great location near schools, mall and restaurants.

"It's been better"

2
01/06/2016

Air conditioning was not working properly and room had musty odor. Asked to be moved. Desk clerk stated they were booked but would have service man look at. Not fixed. Last morning of breakfast had trouble with waffle machine (which I had used without incident previous two mornings) and there was no syrup or milk out. Same desk clerk not helpful and acted like I didn't know how to use machine. Stayed here numerous times before, but probably won't again.

"Great Place but staff not friendly"

4
17/05/2016

I prefer Best westerns Plus or Premier. I am a Diamond Club Member.My daughter had surgery Monday morning at 6:30 a.m. Not knowing how long the surgery would be I asked for 1 hour delay check out. The clerk quickly said" not possible" our cleaning service personnel are not able to accommodate your request. Disappointed, I quickly checked out.

bwvictoria, Director of Sales at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review
Our goal here in Victoria Texas to is do everything we can to make your stay an enjoyable stay that makes you feel at home. I am truly sorry for the inconvenience of not being able to have a late check out available for you. It is true that we do not have all day housekeeping but your request should have been accommodated. I hope that the next time you are in Victoria that you would give us another chance to show you that the answer you received was not the norm.

"Excellent Place to Stay"

5
16/05/2016

This was an excellent place to stay for our family and the price was even more amazing than we could have imagined! The staff are extremely helpful and will go out of their way to do their best to help you in any manner that they can.

"Comfortable, clean and great customer service"

5
11/05/2016

The room was clean and very comfortable. We had a King-sized bed suite and it was lovely. Clean and well-laid out. A couch and chair, desk, bed, and bench. Plenty of seating, plugs, and the bed was heaven. We had trouble getting up it was so comfortable. Katie, at the front desk was pleasant, helpful, and made our stay a real treat. She made sure we had everything we needed. And this is important-- I am extremely sensitive to flowery scents and break out in a rash. Staying at hotels is difficult due to dryer sheets they use. The linens had no scent. It made sleeping and showering easy and pleasant. We have not been to Best Western often but I will make it a point to stay at Best Western now. My only down comment would be that the wifi is not secured. Please note Katie made our stay so easy - we had been in a different hotel Friday night and we had to move and she facilitated it with aplomb.

"Quick stop"

5
23/04/2016

the staff are very helpful and attentive. Decor is beautiful. Incredible breakfast area and food choices! Room very comfortable and clean. Easy to get in and out of hotel. Right next to small mall. Ihop, Denny's, Olive garden etc walking distance for a quick supper.If we are in the area again will definitely stay.

"Great"

5
13/04/2016

This is a very nice hotel. Room was great, and it is located close to all kinds of places to eat. The lady who checked me in was fantastic, very helpful and friendly. The breakfast was very good and diverse. I go to Victoria 3-4 times a year and will diffently stay here again.

"Great Stay"

5
10/04/2016

Our stay was very nice. Our beds were comfy and the room clean. We enjoyed the hot tub and pool. Breakfast was yummy and the dining room clean. Plus, friendly staff. We will definitely stay here again. Great location as you are close to restaurants and stores.

"Top Notch!"

5
04/04/2016

Stayed here one night for business and couldn't be happier! Check in was a breeze, staff was super friendly. They give a check in gift (water, cookies and mints), which I thought was a nice touch. Room was clean and bed was super comfy. Very happy I decided to stay here. Would recommend this place to anyone!

"Welcoming in trouble times!"

5
04/04/2016

We came to Victoria for a family funeral. A very difficult time since this was an unexpected trip. The staff at the hotel were very friendly and accomodating making the trip a little easier for us to bear. Rooms and open spaces were very clean and welcoming. I would stay at this property again.

"Great hotel and location"

5
27/03/2016

Wonderful place. Great location to churches if you travel on Sundays. Incredible value. Rooms really terrific. Close to coast line so you can drive and come back. Would recommend staying again. We enjoyed the quietness of the room we were in. Didn't take advantage of other things there however.

"Best Western Victoria"

5
13/03/2016

The front desk staff is professional and helpful. I always sleep well at this hotel. The bed is firm yet giving and linen is plush. Its also quiet. The rooms are clean and the set up is good for doing paperwork leisurely.

"Nice Place."

4
05/02/2016

This was my first stay here after staying at numerous other places in Victoria over the years. Not sure why I waited. It was very clean and the staff was great. It's convenient to the mall across the street and there is a great variety of food choices within a couple of miles. My only fault with it was that it seemed a bit over priced for the market. The shale oil boom is over so the price needs to reflect that.

"Excellent Hotel-Highly recommended"

5
21/12/2015

Hotel was clean, the staff was courteous, and the room was very economical for the high quality. The location provides a fast access to the expressway and conveniently located near the main highway and major mall area. If you just ask the staff for something in particular, they will do everything possible to accommodate your request. The hotel staff takes ownership/accountability of the facility and we did not find anything that was out of order in any way.

"Outstanding Service"

5
20/12/2015

The entire staff at the front desk is always welcoming and hospitable as well as Patsy & the breakfast staff and even Noel the grounds-keeper, that does an outstanding Job in maintaining the grounds very clean and presentable. The entire staff takes pride in their job and overall is the best experience I have had at any hotel while working out of town.

"Very clean and well decorated. Excellent bed."

4
16/11/2015

We were on a fishing trip and just needed a clean, comfortable place to spend the night with room for the SUV, boat and trailer in the parking lot. We were also looking for a moderate price. This hotel fit the bill perfectly. It looked almost new, the furnishings were nice, the bed and bedding were very comfortable. It was a very nice place at a reasonable price. I would stay there again and do recommend it.

"Awesome staff especially Nathan"

5
07/11/2015

After a long night of work and travle, the afternoon clerk Nathan was a nice suprise. Nathans above average attitude combined with his out going personality are the driving factors bring me back to this hotel. I aprichiate all of Nathans hard work and jis willingness to go above and beyond for his guest.

"Best mattress ever"

4
03/11/2015

I have stayed at this property once a year for the past 10 years. It has not been renovated in that time and it shows. The "shabby chic" décor is losing its "chic." The wifi is not always fast. However the mattress is the most comfortable I've ever experienced. They have a separate memory foam topper on top of the mattress and it is totally comfortable. The staff is always helpful and cheerful.

"Texas trip"

5
31/10/2015

The desk clerk Nathan made our visit more enjoyable with his knowledge and hints. The room was above our expections, clean,well furnished, and satified all our needs. When coming this way will say again.

"Nice place to stay in Victoria"

4
18/10/2015

Stayed here two nights in October 2015. The place was clean, quite and the breakfast was quite good...hubby really like the waffles...cooked to order in the shape of TEXAS! yeh! Housekeeping was polite and spoke English well. The front desk personnel were very nice. I left something in the room, called to let them know and it was mailed to me two days later....glad to get it back!

"The "Best" in Best Western is true!"

5
15/10/2015

Simply put, given the choice, I would not stay anywhere else but Best Western. Once again, service, accomodations, professional and friendly staff - can't be beat. Took great care of me and my family - multiple rooms. Any problems are few, insignificant and immediately addressed. Highly recommended here in Victoria, TX, and anywhere else I've stayed.

"Very pleased with this property"

5
12/10/2015

I just stayed 1 night at the hotel, but the location was good, the hotel was very clean, staff cheerful and accommodating. The breakfast had a good selection and was kept well stocked. We used one of the meeting rooms for a business training and it was small but had everything we needed.

"EXCELLENT STAY"

5
05/10/2015

This was my second time staying at the Victoria BW both times have been excellent! Although, I have family living in Victoria I prefer to stay at the BW. For this visit I was there to attend a school event with my 9yr and 4yr (great-nephews). The BW is in a great location it is always very easy to get from place to place.

"Great place for work"

5
19/09/2015

Most comfotable beds in the state. Coffee maker is a really nice bonus. Nice hot breakfast. Super clean and well maintained. Super fast internet. I have stayed here for business since it opened and could not be happier.

bwvictoria, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review
We are so pleased to hear everything is great for you when you stay with us!! Our Best Western team works very hard to keep the Hotel clean, sanitized, and well maintained. And those amazing pillow top mattresses make you want to stay in bed for as long as possible. Thank you very much, your business is very important to us and we value your feedback. We look forward to seeing you again.

"Bad Practices"

2
10/09/2015

This motel will charge your credit card the full rate you confirm online then add another charge for your full rate, less any discounts you provide at check-in, and then will charge you additional amounts on top of all that. In our case, for a 1-nt stay, we had pending charges of $107 as confirmed online, $57 for full rate minus a $50 discount furnished upon check-in, and two additional charges of $100 each that we were not made aware of nor did we approve. So, for 1-nt, my credit card was charged over $364 on a $100/nt room. Imagine what that would do to your credit limit if you stayed at multiple Best Westerns along a road trip? You might not have any credit limit left for other vacation expenses if each motel along your road trip added $200+ as pending charges against your card (without any notification or approval). The motel was fine in all other ways. This charging practice was totally unreasonable. We're over 60 years old, no pets, no parties, no damage, just shower and sleep and eat breakfast. Why did we need an add'l $200 held by the motel (without being told) for what they call "just in case." Soured us against staying at any Best Westerns in the future. Beware!!!

bwvictoria, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is extremely important to us! There is a $100 incidental fee held on all guest cards at check-in and released at check-out. Unfortunately it can take 2-14 days depending on the bank and whether the guest uses an ATM/Debit card or a Credit Card. I wish we could make the reversal immediate but it is out of our control. We do our best to make every guest aware of this policy by posting a sign at the front desk and by printing it on the receipt guests sign at check-in. The front desk employee should also have made you fully away and answered any questions you might have had. I apologize for her not doing that. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If you have charges that should not be there PLEASE let us fix our mistake as that is NOT the way we run our Hotel. If I can be of any assistance, please don't hesitate to contact me at 361-485-2300, Lynn Jaeger

"Bad Kitchen Staff"

5
11/08/2015

After an excellent night, great front desk help kitchen staff ruined excellent service by telling customers she put everything away 30 mts. before end of breakfast, and does not bring anything else out.

bwvictoria, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review
I am disappointed to hear your stay was not 110% excellent. Our breakfast hours are 6:00am-9:00am Monday-Friday and 7:00am-10:00am Saturday & Sunday. There is no exception to that rule. I would have loved to correct that for you when you were here. In the future do not hesitate to let someone know of any issue immediately, no matter how big or small, so we may do all that we can to correct it. Your satisfaction is the only thing that makes our Hotel run successfully! I am pleased to hear everything else was great for you and we hope you will come back and see us again soon. Thank You

"GREAT BW"

5
29/07/2015

Stayed at the Victoria BW (1st time). I was exhausted from traveling it was nice to sleep on a bed which was very, very comfortable! Although, the hotel was very busy with customers it was very quiet. The pool is AWESOME according to my 9yr old nephew.

bwvictoria, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review
Having a nice relaxing, quiet experience in a busy Hotel is very important. It is wonderful to hear you enjoyed your time spent with us. The comfort of our pillow top mattresses is one of the top complements we receive. Also very happy to hear your nephew had an AWESOME time in the pool. :-) Thank you so much for taking the time let us know you have a great experience. We hope to see you both again soon. Thank You