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Best Western Hotel University Inn, Tuscaloosa

4.0/5  - basé sur 525 notations.
3801 McFarland Boulevard E, 35405-2403, Tuscaloosa, United States - visualizzare mappa
Best Western University Inn - Vieni a correre con gli elefanti! Il Best Western University Inn è situato nel centro di Tuscaloosa. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Gli ospiti del Best Western® University Inn soggiorneranno nei pressi delle principali attrazioni di Tuscaloosa, Alabama, una città ricca di storia e tradizioni. Tra queste ricordiamo la University of Alabama, lo stadio Bryant Denny, il campanile Denny Chimes, il museo di storia naturale dell'Alabama, il Foster Auditorium, il DCH Regional Medical Center, il Lewis and Faye Manderson Cancer Center, il Frank Moody Music Building, l'anfiteatro e l'ospedale VA di Tuscaloosa. Benvenuto al Best Western University Inn, dove troverai un servizio clienti di qualità superiore. Il Best Western University Inn è lieto di offrire 117 camere arredate con gusto, tutte dotate di televisore a schermo piatto e canali DirecTV via satellite con HBO®, accesso Wi-Fi a Internet gratuito, frigorifero e asciugacapelli. Gli ospiti che soggiornano in questo hotel dell'Alabama potranno usufruire di una vasta gamma di servizi tra cui colazione all'americana a buffet gratuita, piscina all'aperto circondata da un ampio cortile, impianti sportivi, servizi business e business center. Il Best Western University Inn è circondato da circa due ettari di terreno e offre un grande parcheggio per auto, camion e pullman senza costi aggiuntivi. Il Best Western University Inn è uno degli hotel migliori di Tuscaloosa per ciò che riguarda la soddisfazione dei clienti e ha ottenuto il Certificate of Excellence di TripAdvisor negli anni 2014 e 2015. Saremo lieti di soddisfare tutte le tue esigenze di alloggio se sceglierai di soggiornare nella fantastica città di Tuscaloosa, Alabama.

Best Western

Hotel University Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2016
Basato sul parere di 525 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
241
Molto buono
165
Nella media
68
Scarso
27
Pessimo
24
CONSULTARE I PARERI SU
Affari Affari
69
Business Business
49
Da solo Da solo
33
Di coppia Di coppia
64
In coppia In coppia
98
In famiglia In famiglia
272
Viaggio con amici Viaggio con amici
30
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Filthy and not worth the cost"

1
14/11/2018

Other than the proximity to the stadium, this hotel was not worth the trip down there. Way over-inflated due to demand for such a filthy, nasty, and outdated hotel! I would not pay $50 a night much less the $265 per night we paid for a game weekend. Next time I will take my $600 elsewhere. On arrival, the room was filthy! The bathroom shower walls were dirty and the floor had not been swept, with hair from prior guests on the floor and in the tub. Gross!

Angie C, General Manager at Best Western University Inn, responded to this review
Dear Jackie Z, Thank you very much for your candid review of your recent stay at our hotel. We were sorry to hear that you were not pleased with your stay. As we are known for caring about our customers and the cleanliness of our hotel, this really surprises us. I wish we had been given the opportunity to rectify the situation during your stay, however we were not notified of an issue upon your arrival and you did not allow housekeeping to service your room during your stay. We would've been happy to move you or have the room cleaned to your satisfaction. We hope that we can convince you to change your mind about another visit to our property. Please feel free to contact us directly at 205-556-9690 if you would be willing to give us a chance to turn your experience around.

"Great stay!"

5
17/10/2018

We just stopped for the night, very close to the interstate we needed to be on. Nice and clean rooms. Check in and out very easy and quick. Staff was very nice. Loved the breakfast. We would recommend this hotel.

Angie C, General Manager at Best Western University Inn, responded to this review
Thank you for the 5 star review! Thank you for the recommendation and we hope to see you on your next visit.

"Great Place to stay"

5
16/10/2018

People working at this hotel make the stay the best. I stay here on several occasions throughout the year on business and it is always a pleasure. Rooms are clean staff is great. I would recommend highly

Angie C, General Manager at Best Western University Inn, responded to this review
Thank you for the 5 star review! We appreciate your recommendation and we thank you for choosing to stay at the Best Western University Inn and we look forward to your next visit with us.

"Family hotel"

5
14/10/2018

This is a very nice clean hotel. It is conveniently located near shopping and restaurants just off the highway. Staying here definitely made us feel we were in Crimson tide territory with the elephants in front of the motel.

Angie C, General Manager at Best Western University Inn, responded to this review
Thank you for your 5 star review! We are so happy that you enjoyed your stay with us! We look forward to seeing you on your next visit.

"Wouldn't stay here again"

1
14/10/2018

Checked into a room which smelled so bad no way anyone could have stayed in it. Moldy. Went to front desk to switch room. They obliged and second room didn't smell but just not clean. Never complained about a room before

Angie C, General Manager at Best Western University Inn, responded to this review
Thank you for staying with us. We are sorry that there was a problem with your room but that we had a solution to the issue.

"Wonderful motel, close to campus and malls"

4
09/10/2018

The rooms were big, clean and comfortable. They offered a full breakfast, and the pool was simple, but a nice place to take a break. It is close to the highway, but very quiet. Close to malls and 5 minutes to campus. Smoking was allowed in the pool area, so you had limited options if you did not want to smell smoke. In addition, we hung our towels and they were still traded out. I wish they only took the towels on the floor. Oh, the staff was very friendly.

Angie C, Manager at Best Western University Inn, responded to this review
Thank you for the 4 stars and we are glad that you enjoyed your stay with us.

"Our best advice —Find another hotel"

1
03/10/2018

Our best advice —Find another hotel !!! Our room smelled so bad we were nauseous and had to check out without staying the night. We came for UOA parents weekend. We lost our full rental amount over $600 for two nights as we booked through trip advisor and it was non- refundable. I signed a document stating I would not smoke in the room upon check-in but later found out it was a smoking room?? The front desk said they could not issue a refund as we booked through Trip-Advisor, I get that but the money paid to trip advisor I am guessing 95% of the booking goes to the hotel. So they could have issued a partial refund? The rooms looks a lot poorer/shabbier than the pictures depict. The carpeting in the room was sticky, there was a hole in the couch and the bed sheets looked very old, the entire room just felt dirty. We could not get past the smell as it made us both very nauseous. The hotel we ended up staying at the receptionist told us they had two other guests check into their hotel that day who also left this Best Western. So a total of 3 guests we know of also hated this hotel so much they checked out without staying, that says it all!! This hotel looks more like a very old roadside Motel you see on the road that you would say to yourself you would never want to stay there, and certainly not at $300+ per night maybe at $89.00 per night. The only thing that looked nice was the lobby. I guess they renovated the lobby and forgot to do all the rooms. This hotel is also located behind a huge gas station right next to the highway probably more of a truck stop motel than anything else. BTW, we ended up staying in a new hotel my guess built in the last 5 years for $349.00. For $50 more with no reservation, it was night and day in comparison! It was very nice and much closer to campus, spotless clean and modern.

JanellC30, Manager at Best Western University Inn, responded to this review
Thank you for your review. We are so sorry that you did not enjoy your stay with us. We understand your frustration but after speaking to our front desk we have no records of any complaints issued from you. We would have loved the opportunity to try and correct this issue but unfortunately we were not given that chance. Also, during high demand weekends most reservations are non-refundable. Again, we apologize that you did not enjoy your time with us.

"Football Game stay"

4
24/09/2018

we really enjoyed our stay this past weekend. the room was clean and all amenities were provided. breakfast was very good and the staff was friendly. i have 2 simple reasons for not giving a 5 star rating. first and foremost is price. the price for a football weekend is just greedy. my second complaint is, there was a gentleman who chose my room to stand outside of to smoke his cigarsand the smell filled my room. it was disgusting!! that's not the motels fault but for the price i paid the room should have been sealed like a vault. i'll stay in birmingham next year just because it's cheaper.

JanellC30, Manager at Best Western University Inn, responded to this review
Thank you for your feedback! We are happy that you enjoyed your stay with us. We will definitely share your feedback in regards to pricing with the ownership. We hope to see you again in the future!

"Good"

5
24/09/2018

Nice hotel, nice location, close to interstate, not but a mile or two from college, malls, restaurants and anything you could possibly an to see or do around Tuscaloosa. Quit and safe area, well lit parking although the truck/RV parking would be nice if it were larger.

JanellC30, Manager at Best Western University Inn, responded to this review
Thank you for your review! We are so happy that you enjoyed your stay with us at the Best Western University Inn. We hope to see you again in the future!

"Football"

4
12/09/2018

We were in town for a football game. The Best Western is close to everything you need to enjoy the game. Everyone is very friendly, especially the employee that was in charge of the breakfast. We were able to walk to O'Charley for dinner.

JanellC30, General Manager at Best Western University Inn, responded to this review
Thank you for your review! We are so happy that you enjoyed your stay. We hope that you choose to stay again with us in the future!

"Best Staff Ever"

5
10/09/2018

My daughter and I stayed here for the Alabama game. The room was clean and comfortable but the staff was fantastic from check in to checkout. They were welcoming, helpful and very professional. Breakfast was hot and cooked well. We will be staying here again

JanellC30, General Manager at Best Western University Inn, responded to this review
Thank you so much for your kind words! We so enjoy our guests! We look forward to seeing you again in the future!

"Adequate for an Overnight"

3
05/09/2018

This is an older hotel and they allow pets. There were LOTS of dogs ... cats around the building ... that's not very appealing to me. Might be fine for you. Room had a very strong deodorizer smell ... my guess is that this is to overcome the smell of a pet of previous guest. It felt damp in the room. I was only on an overnight so it was ok. Bed was comfortable. Wifi worked fine. Staff was super friendly. I've stayed here before with no issues. Room overall was comfortable.

Janell C, Manager at Best Western University Inn, responded to this review
Thank you for taking the time to give us a review. We are definitely one of the few hotels that still allow pets in our area. We are glad that you did enjoy the bed and staff. We hope that you stay with us again in the future!

"Hotel Stay"

4
27/08/2018

I made reservations for our guys that work out of town. The process for authorizing my credit card was made very simple and secure. All rooms were ready for when our workers arrived and they reported the rooms were very nice.

Janell C, Manager at Best Western University Inn, responded to this review
Thank you so much for your review! We love hearing that we make reservations simple for companies that are arranging lodging for their crews! We are so glad that your workers love our hotel and we thank you for your business!!

"Dirty rooms"

1
20/08/2018

The room had mold in the bathroom and the rug and furniture were dirty. Although the staff was nice when I went to them they told me they were booked so there was nothing they could do. As opposed to offering to clean the room or try and help me find more suitable accommodations.

Janell C, Manager at Best Western University Inn, responded to this review
Thank you for your review. I met with you and spoke with you Saturday morning when you came to the desk. During our conversation you never mentioned mold in the bathroom. You stated that you felt our rooms were tired and dated. We discussed our guest room renovations that are happening this fall and you stated that you would have been happy if that had already happened. I'm so sorry that we did not meet your standards, but we do hope you consider staying with us again after our guest room renovations. The solution we offered you at the time appeared to be satisfactory to you and I'm sorry that you do not feel that way now. Hopefully, you enjoyed the rest of your time in Tuscaloosa and I wish this would have been a more pleasant experience for you.

"Great hotel!"

5
12/08/2018

We were taking our daughter to school and realized 3 weeks prior we had not booked a room. Found a room at the Best Western- great hotel! Front desk staff were so friendly! Lobby was nice and had been redone. Hotel is a hidden gem - will definitely return!

Janell C, Manager at Best Western University Inn, responded to this review
Thank you for your review! We are so happy that you enjoyed your stay! We also love to hear how friendly our staff is and that people are enjoying our renovations. We hope to see you again when you come to visit your daughter!

"Pretty good visit for the money"

3
04/08/2018

The grounds were nicely landscaped and checking and out went smoothly. Buffet breakfast was OK. The air conditioning wasn't work quite right and it left the room with a damp feeling on the carpet and furniture. They offered to move us but we only stayed one night. Some furniture was dated and needed cleaning (See pics). TV Reception didn't seem like High Definition in most channels.

Janell C, Manager at Best Western University Inn, responded to this review
Thank you for your review. We just finished the remodeling of our lobby and our guest rooms will be started late fall. We are so excited to re-do the guest rooms with new furniture and a whole new look! We hope you choose to stay with us again and see our new look!

"Great place to stay"

5
24/07/2018

Always great to stay here. Third time and have never had a problem. Employees are pleasant and friendly. Plenty of food and choices for breakfast. Room and bed was comfortable and clean. Will always stay when in Tuscaloosa.

Flamingo63, Owner at Best Western University Inn, responded to this review
We are delighted that you enjoyed your stay. Consider us your Tuscaloosa home! See you soon......your room will be waiting:)

"Keep on Driving..."

1
17/07/2018

Oh my....nothing like advertised or many reviews. We needed a room for two nights during BB student orientation. Went to the room we were given and someone was already in it. We opened the door and saw flip flops on the floor, lights on in the bathroom area and both beds messed up. Went back to the front desk and were told that person was supposed to have checked out (we were checking in after 8:30pm). ?? We went to the second room and the toilet wouldn't flush, the carpeting hadn't been vacuumed, the room smelled and there were lights out over the vanity area. We asked for a refund and got out of there quick!

"Won't Let You Check Out Early"

1
17/07/2018

Hotel has an insane policy where they will not let you check out early or shorten your stay even though it's your own credit card paying for the room without involving a third party if you use a travel agency to make the reservation. So if your room is dirty, has flies, broken toilet seat, sticky phone, etc. they expect you to keep paying for it until you pay your agency fee to have a 3rd person call and do it for you. Even if you are standing at the desk. This was an option for a new place for our company to come to as we just started business with another company in the area, but we will no longer even consider using this hotel again.

gmbwuniversityinn, Manager at Best Western University Inn, responded to this review
Dear Elizabeth B: I am very sorry to hear about this situation. I understand that there was a miscommunication on the front desk and would like to rectify this situation. If you would please contact me at 205-556-9690, then I would greatly appreciate it. Thank You Janell Colburn

"Ask and ye shall receive"

5
12/07/2018

We arrived and our request for a quiet room was answered in full. We have stayed here before and didn't have trouble with noise, but on a previous trip in a different hotel, we had the noisy room from--well, you can guess. We weren't taking any chances on this trip. We put in the request, not knowing how that request would be answered and low and behold, we had such a quiet room, we couldn't even hear the kids in the pool! Amazing. Not only that, the room was well appointed, comfortable, and the desk clerks delightful. We won't hesitate to stay here whenever we're in Tuscaloosa!

Janell C, Manager at Best Western University Inn, responded to this review
Thank you for your review! We do our best to accommodate every request that we can! We look forward to seeing you again in the future!

"Okay for cross-country travel with pets"

3
07/07/2018

Pros: Room was clean, beds were comfortable, bed linens had a pleasant, clean, bleached scent. Price was reasonable. Short drive to fast food and Starbucks. Cons: Thin ceiling and walls, so dogs were startled every time our upstairs neighbor took his shoes off or next-door neighbors closed a door. The room was very humid and smelled a bit musty. No vent in the bathroom. AC unit was extremely loud and thrummed like a Diesel engine - at first we thought there was a big truck right outside our door. Bottom line: Did its job but not impressive. Didn't get a great night of sleep.

Janell C, Manager at Best Western University Inn, responded to this review
Thank you for your review! Sorry that you didn't get a great night sleep, but we will continue to strive to ensure every guest does!

"Clean comfortable and affordable"

5
27/06/2018

This is a little older motel but it is exceptionally well kept the staff here is just awesome from check in to check out the food at breakfast is fantastic I just don't have enough good things to say about this place it is definitely worth to stay here even if it's a little out of the way the rooms are extremely clean the beds are comfortable I got a really nice refrigerator with a freezer in it everything works perfectly the pool is kept very well very clean very nice just an awesome place to stay

Janell C, Manager at Best Western University Inn, responded to this review
Thank you for your review! We enjoy hearing all the good things you enjoyed during your stay! We hope to see you the next time you are in our area.

"Visiting with friends"

5
18/06/2018

We always try to stay at Best Western because we are Platinum members and we get treated in a special way by the Best Western Staff. The hotel was very nice and I would definitely recommend staying there. It was in a good location.

"College visit"

5
13/06/2018

I chose this hotel because it was reasonable and close to the University. The room was clean , breakfast was good, and the bed was comfortable. Will definitely choose this location on our next trip down.

"Great Value for Price"

5
13/06/2018

Stayed here for a night, extremely clean rooms, great price, and nice breakfast! My only complaint is the eggs were pretty runny and tasted off. Great location near highway seeing as we visited in the midst of a cross country roadtrip.

"Saved from hell (la Quinta)"

5
09/06/2018

Just escaped from nearby la Quinta (see review), staff were very accommodating. Heard our tale of woe, let in 2 cats for price of one pet. Met or exceeded all expectations. Clean, well-stocked, comfy, great breakfast buffet, nice pool, easy to drive around to room on first floor. Only complaint: internet was a bit slow. But given the good price and great service, well worth it.

"Pleasant surprise"

5
02/06/2018

A bit hidden and older style motel but kept very nice. Check in went smoothly. Requested first floor room as had large suitcase and heavy cooler and there were no elevators. Room was near a large pool and nice and clean. Excellent landscaping--best I've seen for some time. Good shower. There was an O'Charleys nearby but I left after no one bothered to seat customers. Other eateries a short drive. Breakfast room neat, clean tables, and well stocked. Check out quick. Would stay here again.

"Terrible hotel"

1
12/05/2018

Our A/C was leaking when we got there but they fixed the leak but we had to stay 3 nights in that room with wet carpet. They said they could not move us because they did not have any rooms. They did not care enough to compensate us for our inconvenience. Will never stay again. Very unpleasant. Too many nice hotels in that town to stay in this dump

"Very nice"

5
04/05/2018

The service was great ! The room was excellent and very nice and no noise !this room was extremely clean. They were very accommodating! Loved this hotel very much and I am extremely picky as to wear I stay! Highly recommend this hotel !

"Roll Tide"

5
23/04/2018

Every one was so kind and helpful. Breakfast was so good. Room and property was so beautiful. Bed was comfortable. Parking was great. I didn't like having to drive through olcharleys to get to the motel but other than that it was an awesome experience!

"Great Hotel!"

5
12/04/2018

I love staying at this hotel! The staff is one of the best that I have ever had the pleasure to encounter during an hotel stay. Everyone is always smiling and friendly. Great price and location. They have a beautiful staff and beautiful hotel!

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for your review! As an owner, I love to hear comments about my staff and how they make our guests feel welcome during their stay! I feel lucky to have such an amazing group of people work for me and enjoy what they do! We hope to see you again in the future! Thank You Reggie L

"Hotel fine for quick trip to Tuscaloosa"

4
09/04/2018

Clean place, hot breakfast was good, would stay here again if needing a room for a quick stay.We wish the beds were queens and a little newer mattresses, but not a bad nights sleep. Overall good place for the price.

"Disappointing Stay"

2
09/02/2018

We have stayed in Tuscaloosa several times and so far we have not found a hotel that we have been thrilled with, so we decided to try the Best Western University Inn. We will not be back. Although the room was fine, clean and very nice there were several factors in our decision to not recommend this hotel. The main reason was the internet simply would not work. You would get into the system and then get kicked out. Now my partner is an IT person and we worked and worked to try and get it to work, with no luck. Also when the heat was working it sounded like an airplane engine about ready to take off. So even though there was a very good breakfast and they accept dogs we will keep searching for a good hotel in Tuscaloosa.

gmbwuniversityinn, Manager at Best Western University Inn, responded to this review
Thank you for your review. I am sorry that you experienced issues with the internet. During the date of your stay, I did not receive any complaints on the internet, nor did I have a record of complaint from your room on the internet. We would have love to have assisted you with this issue. There are also internet cards in the room with our tech number for assistance if you have firewalls that prevent you logging on to the internet. I can understand how frustrating that was for you and would have loved to have had the opportunity to help you through the issue. Thank You Janell C

"Ok for price"

3
28/01/2018

They have nice staff, a full continental breakfast. The room was clean. The AC/ heater worked. The beds were comfortable. The floor next to the bathroom was consistently wet, along the wall by the bed. The potty clogged up one night, we had to wait till the next morning because the night clerk could not find a plunger. We stayed 4 days/ 3 nights. $89 A night, it was good for our needs this trip.

"would not stay here again"

2
03/01/2018

was injured by a desk chair, light burned out over sink the entire week, bathroom ceiling coming down and sunday when we left there was no breakfast. the couch had large dirdy spots on it and was filithy

gmbwuniversityinn, Manager at Best Western University Inn, responded to this review
Thank you for your review. I'm sorry your stay did not meet your expectations. I was the one who came to your room and wanted to make sure that you were not injured. I'm sorry if I did not come across as sympathetic. I was assured that you were ok and asked if you needed anything else or if there was anything I could do. You stated everything was fine and I immediately removed the chair and gave you another one. I wish we would have been a better experience for you! Thank You Janell C

"Clean pet friendly and great value"

5
01/01/2018

Literally the best smelling roadside hotel room ever. Smelled like Downy. Great grassy area away from road for dogs. Very very clean. Ok beds for a night. Only cons were having exterior doors only in cold weather and bc we were there NYE they had boxed jimmy dean sandwiches and cereal for the breakfast... but hotel bfasts are gross anyway and there's a Starbucks a mile away. Friendly staff! Whimsicle dinosaurs. Good wifi. Pet friendly with $20 fee and our room was under $100. There's an O'Charleys in the parking lot that does to go. Would stay again!

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for your review! We are so glad that you enjoyed your stay with us! I promise that you would love our award winning breakfast and hope you visit us again! Thank You Reggie L

"Above average but did not perform."

3
23/12/2017

I plan my trips and properties where I stay carefully. My reservation was for a ground floor room but was told they had given all away. My reservation was guaranteed but not respected. This was my first stay in a Best Western property but am completely disappointed with the lack of consideration given. Not good at all!

gmbwuniversityinn, Manager at Best Western University Inn, responded to this review
Thank you for your review. We do our best to honor every request that a guest makes in regards to their reservation. Your reservation was guaranteed, but we can't guarantee placement within the hotel on certain floors. We always do our best to recognize the request and honor it, but sometimes our capacity can interfere with that! Thank You Reggie L

"Good Value"

4
17/12/2017

The prices in T-town fluctuate with the campus games and activities...but Best Western has very competitive prices regardless. The room is clean. Things worked. It felt very secure. Staff is pleasant. There is a nice pool and walking distance to restaurants. Very convenient.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for your review! We always want to be consistent with our rate during all times and thankful that you see that! We hope to see you again! Reggie L

"Consistently good"

4
03/12/2017

I have stayed here three different times and have been very satisfied each time. The hotel is convenient to most places, fairly quiet considering the location, and has professional and friendly staff.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you so much for your review! We are so glad you enjoy your stays with us!! Thank You Reggie L

"condition"

5
25/11/2017

great. Carpet needs replaced,staff one of the best, very up to date on motel condition and repairs to be done.Location a little hard to enter if not familiar with area. Have stayed here several times and WILL return for all visits to area.

"Great service but very dirty"

2
20/11/2017

Staff did a great job making you feel welcome. Happy, friendly service. Problem was the floors were disgusting. Always wear shoes or you will regret it. My white socks turned black in no time! The bathroom left something to be desired. I would stay again only it they did a full remodel of this place.

"It is what it is"

4
20/11/2017

Paid $200 a night on a football weekend which is a little pricey for a modest Best Western. Small room and you will hear your neighbors but the breakfast in the mornign was good and included bacon and eggs

"Quiet area and nice people"

4
12/11/2017

This was an inexpensive nights stay, b/c of the NO football/event weekend, in a clean, safe hotel. Other area hotels were pricier. Clean, crisp white tiled bathroom. Sink and vanity separate from tub/shower. Bedding comfortable. Sheets crisp. Heat worked wonderfully! Breakfast had eggs, bacon, sausage & gravy with all the other sides. Location was easy and there are a gazillion places to eat on down the road with anything you might want.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you so much for your kind word! We are so happy that you enjoyed your stay with us! The next time you are in Tuscaloosa, please stop by and see us again! Reggie L

"Great stay for the value"

5
06/11/2017

Great stay for the value. Close to food, shopping, the interstate and the stadium. Friendly staff and clean rooms. Speedy check in and e-mailed statement. Good variety for their breakfast selection both hot and cold meals available.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
We are so glad you enjoyed your stay! We hope you will stay with us again when you are in the Tuscaloosa area! Thank You Reggie L

"Football Game Visit"

3
05/11/2017

Rates were very, very inflated but similar to the other hotels in the area. Staff was always available and very accommodating. Rooms were standard and sufficient but older. They serve free Breakfast that had a large variety of items.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for your review! We are in the planning process of our renovation for the guest rooms and lobby! We hope that you will come stay with us again! Thank You Reggie L

"Did not honor reservation as quoted via phone and email"

2
01/11/2017

Room and bathroom were not clean/beds were uncomfortable. Quoted a $10 pet fee and a king room by phone and email 4-5 hours prior to arrival. Front desk personnel would not honor the pet fee (charged $20) and no king room was available.

gmbwuniversityinn, Revenue Manager at Best Western University Inn, responded to this review
Thank you for your review. I understand that you had originally booked a king room, but unfortunately at the time of your booking, we did not have a King pet room available. We had to put you in the double because it was the only pet room left available. You are correct that the pet fee was suppose to be $10.00 instead of $20.00 and we have made that correction on your folio. We do appreciate you staying with us! Thank You Janell C

"Sweet Home Alabama???"

2
27/10/2017

Pricing because of football is absurd. If you are going to price gouge then you better deliver everything you say you do. We booked here because it was a brand name and expected a certain level of accommodations. Clogged drain, filthy sink and you want premium pricing?

gmbwuniversityinn, Manager at Best Western University Inn, responded to this review
We are so sorry that you didn't enjoy your stay with us. We understand that home football game pricing can be a little disheartening to some of our guest, but our rates are some of the lowest rates compared to other hotels in our area. Our standards are very important to us and we strive everyday to offer a great product. We do hope you enjoyed the game and the rest of your time in Tuscaloosa. Thank You Janell C

"Football Weekend"

4
24/10/2017

Stay was during a football weekend with of course crazy crazy inflated room rates. Hotel experience was positive, hotel was quiet, staff was friendly, rooms were clean, breakfast was really good. We would stay again.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for your kind comments! We are so glad that you enjoyed your stay with us! Roll Tide! Reggie L

"Clean Room"

4
16/10/2017

Room was clean, but the beds were not comfortable. Other stays at this property were better. Breakfast was pretty good. I love the biscuits. Check in and check out were very easy. The front desk clerks were courteous and friendly.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for your review. We understand that you did not enjoy the bed and will definitely take that information into consideration during our mattress purchase. We are very glad that you enjoyed the breakfast and the front desk clerks! We pride ourselves in delivering a quality breakfast with exceptional customer service and we hope that you will continue to stay with us! Reggie L

"Get What You Pay For"

3
09/10/2017

We have been patronizing this Best Western a few times a year for 3 years since our daughter is a student at the University of Alabama. It's conveniently located with clean, basic rooms. That keeps us coming back. Upon returning to our room in the afternoon, we saw that the bed was not made, trash not picked up, some supplies replenished, others not. I picked up the phone to call the front desk and saw that it was dirty and grimy. There was no dial tone. I walked down to the desk and the clerk told me that some phones are not working, but they're not worried about that because there is going to be a renovation soon and they'll all be fixed. I complained about cleanliness of the room and she said she would report it. I suppose it's inexpensive so I shouldn't worry about it, but I've had such a different experience in the past.

gmbwuniversityinn, Revenue Manager at Best Western University Inn, responded to this review
Thank you for your review. We are sorry that your stay was not up to your expectations. We have recently hired lots of new housekeepers and have been working on getting them all trained on how rooms are handled as stay overs. We take cleanliness very serious and our goal is to always provide our guests with a nice clean room. Our phone system is older and through the years there has been line issues that have caused certain rooms to not be able to dial out. It is one of the major upgrades we will be doing during our renovation to the rooms. We know this can be aggravating and we are trying hard to find solutions to this issue until we get all of the carpet up in the rooms to replace the lines. We hope that you will consider using us again in the future and look forward to you seeing our new renovation when completed. Thank You Janell C

"Great place to stay for football games"

4
02/10/2017

We were in town for a late football game and did not check in until 1:15 am Sunday morning. The hotel is older, but the rooms were very clean and had everything we needed. The front desk young lady was awesome! Arriving late we slept in and missed breakfast so I can't comment on that. Overall it was a great stay and we are trying to book another night during football season at Alabama!!! Roll Tide! Loved all the Crimson Tide decor throughout the hotel and in the rooms! The elephants outside were awesome!!!

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay with us! Roll Tide! Thank You Reggie L

"Good for business who need early breakfast"

4
27/09/2017

Breakfast is ready early; Hot breakfast; Breakfast staff, housekeeping, and maintenance staff are very nice and helpful. Beds and pillows are comfortable but nothing special. Water pressure in shower could have been better. Convenient location

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for your review! We strive to work with our guest on things such as breakfast to make their stay memorable! We will definitely use the feedback on the water pressure to see what we can do to improve that! We hope to see you again in the future! Thank You Reggie L

"Low frills Motel"

2
23/09/2017

Prices were jacked up because it was family weekend at UA. The room had a broken hair dryer and a broken phone. When I called the front desk they were not even apologetic. Customer service was pretty non existant.

"Worst hotel stay in 35 years."

1
18/09/2017

Water leak in room,no housekeeping, no clean towels or toilet paper provided. I identified person with plunger woke me up banging on my door at 900am- I did not call anyone. Drunk adults at pool until 300am. The hotel staff need better management they are not able to run this hotel. Needs updating badly dank dark dingy dirty carpet.Smells.Miserable 3 nights but was only thing available.

gmbwuniversityinn, General Manager at Best Western University Inn, responded to this review
Thank you for your review. As per our discussion, we are sorry that you did not enjoy your stay with us. We are unable to clean your room if you have a DND on the door. The front desk did give you the supplies as you requested when you came down to the lobby because the housekeepers could not enter your room. We did apologize for the maintenance man coming to the wrong room that morning, but you mentioned that your toilet had been stopped up during your stay and had reported that the floor was wet. Our policy is to send a maintenance person to the room if there is an issue reported. The staff at our hotel does everything in our power to ensure all of our guests have the best possible service. We can only fix or try to rectify situations as they come up, but you did state that you had not notified the staff of all of these issues. However, you wanted to let me know once you received the survey and asked for a refund. I am sorry that we were unable to give you the full refund that you requested, but we did send the letter of apology you asked for the very next day. Thank You Janell C

"Very clean and friendly staff"

4
17/09/2017

Room was clean and comfortable. Staff was professional and helpful!! Had an issue with my TV and they moved me without hesitation to another room. I always enjoy the breakfast, however this one was not good. Hoping it was just a bad day... the experience, aside from that, was great!

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for your review! We are so glad that you enjoyed your stay with us. We will definitely give your feedback to our breakfast attendant! We hope to see you again in the future! Thank You Reggie L

"Refuge From the Storm"

4
17/09/2017

We evacuated from hurricane Irma and this was our home for almost a week. We brought our cats so we needed a pet friendly place. Their pricing was very reasonable and they even cut me a few breaks. The room was comfortable and clean with decent water pressure in the shower. We had a nice size refrigerator and microwave which was very helpful since we were there so long. I never went to breakfast because I would sleep in and it ended at 9 am, which in my opinion is ridiculous, but my husband would go and said it was decent with hot options. Not bad for free food. Fresh coffee was good but they would run out so all was left was a coffee machine which had awful coffee. We declined any house keeping service because we were afraid our cats would run out of the run so I can't attest to that aspect but we were always offered fresh towels or anything else we would need. Considering the circumstances I would say it was a decent hotel.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for your review. We are happy that you chose Best Western University Inn as your place to stay during Hurricane Irma. Our thoughts are with you and all of the other evacuees. Reggie L

"Southern Hospitality"

5
15/09/2017

We were chased to Tuscaloosa by Hurricane Irma. We chose this hotel because it was close to the place where our truck was being serviced...yes, on top of a hurricane, our truck crapped out, too!. This hotel is FULL of warm, caring folks! Clean rooms, plenty of towels, pet-friendly (we had to save our puppy from the hurricane, too!), superior breakfast....So So pleased with this place.

Flamingo63, Owner at Best Western University Inn, responded to this review
We are so delighted you chose us to shelter you from the storm. We pride ourselves on being our guests' home away from home. Come visit us again.......don't wait for a hurricane:)

"Pleasant and accommodating"

5
13/09/2017

I made this reservation for a very special guest staying at this hotel. I asked the staff for assistance ensuring this guest had the most pleasant stay possible and that she should not want for anything. Everything was done to perfection and my guest had a wonderful, pleasant stay. I cannot thank them enough for being so accomodating.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for review! We enjoyed assisting you during your guest stay! Thank you so much for allowing us to be apart of it! Reggie L

"Don't flush the toilet"

2
11/09/2017

This motel was redone in the past few years, but they really skimped on the toilets. They are smaller than standard size and they easily plug up. The attitude of the desk staff is "come get a plunger and fix it yourself." When called on that, they promised to send someone but never did. The breakfast was substandard for places of this caliber.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for your review. We will be addressing our toilets in our remodel project. We are so sorry that your visit with us was not up to your standard. Thank You Reggie L.

"Better than expected"

4
26/08/2017

We stayed here for UA move in and was pleasantly surprised. The room was clean, full breakfast was good and very friendly staff. Nice to be able to be in town and close to campus and shopping. Made move in easier.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for taking the time to leave a review on our hotel. We are so pleased that you enjoyed your stay with us during your time in Tuscaloosa. We hope that as you continue to visit the Tuscaloosa area, that Best Western University Inn continues to be your choice for your lodging needs! Thank You Reggie L.

"Don't hesitate to book this motor inn."

4
25/08/2017

I had booked this place online needing a place to stay for my daughter's Univ of Alabama's sorority Bid Day and farewell before returning home to CA. Clean rooms, friendly competent staff, close to freeway but calming air conditioning masks sound, but needs better coffee. Cable channels are limited--No CNN only FoxNews.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you for your review. We are in the process of changing our channel line up as we go through the exciting changes of our renovation! We hope to see you again in the future! Thank You Reggie L.

"Close to University"

4
25/08/2017

Many locations were booked during move in so we had to book here. The pool was nice, rooms were clean, and check in was easy. These had to be the worst pillows. The bed was fine but pillows made sleeping uncomfortable Great location. Close to resturants and Walmart which is needed for move in.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
Thank you so much for your review! We will definitely take a look at out pillows and see how we can improve them! Thank You Reggie L.

"will you respond to my requested refund in this forum"

1
22/08/2017

we stayed here one of three nights we had reserved. the rate was jacked up the last two nights so we decided for the level of accommodation this hotel afforded we could do better elsewhere, and we did. so I went to the desk, asked if there would be a penalty and when the woman at the desk said no charge, I stated I would be leaving. I grabbed everything from the room two trips by the front desk, leave the keys and they say I did not check out. I ask for a refund, show proof of other accommodations and the staff refuses to respond. I stopped using this forum to complain but this action merits a complaint. will the management respond now? and the air freshener smell in the room was my main reason for leaving, not everybody cares for that stench. I did catch a bass in Tuscaloosa but it was not easy. may you have tight lines wherever you may travel.

"Clean hotel and friendly staff!"

3
15/08/2017

We basically just needed a place to sleep for college move-in and for the price it was just fine. The room, while not fully updated, was clean and well maintained. We were able to park right outside our door and the parking area was well lit so we felt safe coming and going in the evenings. The staff at the front desk for check-in and check-out were very friendly and helpful. The breakfast was what you would expect from a BW- basic but it did the trick. Sure, we would have loved to stay closer to the strip but for the price we would certainly choose the BW again.

gmbwuniversityinn, Owner at Best Western University Inn, responded to this review
We are thrilled you enjoyed your stay and we look forward to your return! Thank You Reggie L

"College Move In"

2
13/08/2017

If you don't have other options during busy weekends, it will do. The staff is friendly and the breakfast and large outdoor pool are a plus. Otherwise, it's very much a motel type experience, right next to the highway. The rooms are so so. It felt a little unsafe. There are other places I would recommend in the Tuscaloosa area.

"Good Hotel near University of Alabama"

4
19/07/2017

Very good breakfast served with hot items The room was clean and had a comfortable bed Very good service from the staff The hotel is about 5 mins from University of Alabama and close to multiple restaurants. Also the pool is well maintained

"Great, convenient, fun, place to stay for the money."

4
17/07/2017

Good place to stay for the money. Convenient if traveling through town on I-20. Large, deep, fun, old school pool with tables to hang out at for some relaxation time at the end of a long day of travel with family. Could walk right next store to convenient store and grab some cold drinks to help me relax by the pool.

"ag"

3
14/07/2017

room had old furniture and needed updating. painting and plastering of the walls and ceiling were not done professional. Breakfast was fresh and plentiful. cook was very friendly and helpful. checking clerk was very pleasant and really took care of us during our stay. TV remote was broken, but was able to use it holding the batteries to make contact. bathroom could use a good general cleaning in the corners and behind the door. I would stay as the very last resort. good location eateries and etc. Rate was reasonable.

Flamingo63, Owner at Best Western University Inn, responded to this review
Please stay tuned for our exciting brand refresh. Over the next several months we will be replacing all furniture along with many other upgrades and improvements to go along with our free award winning breakfast and the most convenient location in town. We look forward to next time.

"Great hotel"

5
13/07/2017

On par with value / quality of any best western I've stayed at. Nothing super fancy but reliable and comfortable. I stay at this hotel on business every week, out of my 50+ nights here I've never had any issues.

"Great food"

5
10/07/2017

I do not recall the woman's name that ran the breakfast buffet, but she was a super excellent cook and person. Always smiling and accomodating.The check in and out was flawless, Applied a discount for AAA and or AARP

"Has really gotten bad"

1
07/07/2017

I have been using this hotel for about five or six years. I drop in here about once every nine or 10 months. I had noticed it was getting in a little bit poorer condition with each visit. This visit however was the worst. The room was dirty. It had obviously not been thoroughly cleaned in several weeks. There were large cobwebs in two or three corners of the room. And the carpets were dirty as if they have not been vacuumed. I complained, and was told there were no other rooms available. I will not be staying here again.

Flamingo63, Owner at Best Western University Inn, responded to this review
Stay tuned for our new brand refresh happening now and over the next several months! Exciting new improvements to accompany our award winning free breakfast!

"Great Place To Stay With Pet"

4
04/07/2017

Normally I do not travel with my pets but this was a last minute trip. The staff where great at check in and check out. Personable and Friendly, very helpful and informative. There was a small pet fee but that was to be expected. My two small dogs had a ball. Spacious room to stroll out back. Breakfast each day was OutStanding. I travel for business and am required to stay at the big chain "H" and do not get such a breakfast. Thank You BW University inn Tuscaloosa

Flamingo63, Owner at Best Western University Inn, responded to this review
We are thrilled that you and your "little companions" enjoyed your stay. We will have our award winning breakfast waiting on you when you return. See you next time:)

"Adequate"

3
02/07/2017

I am on the road for weeks at a time for my Job. This hotel had a good bed and decent price. but it is dated and in need of some care. No Elevators. The free breakfast was not bad and the pool was well maintained.

Flamingo63, Owner at Best Western University Inn, responded to this review
Stay tuned for the upcoming brand refresh happening now at our hotel. Exciting new upgrades are ongoing for the next several months, making the University Inn even better than before. We look forward to your return.

"Tuscaloosa Best Western University Inn"

5
01/07/2017

As I stepped into the lobby I was pleasantly greeted with a hearty smile and a genuine interest in assisting me with accommodations. My room was super clean, quiet and comfortably furnished with light switches and electric sockets conveniently placed. Breakfast included real scrambled eggs, patty sausage, waffles, sweet bread, fruit, coffee, apple and orange juice dispensers. I travel as a profession and am very pleased with my recent stay at this establishment, I'll definitely be returning to Best Western, Thank You.

Flamingo63, Owner at Best Western University Inn, responded to this review
It is our goal to be your home away from home when you travel to Tuscaloosa. We look forward to your return.

"PA Traveler"

5
26/06/2017

This hotel looked very good from the outside and our room was very comfortable. It is located close to the highway and close to the half way point on our trip from Pennsylvania to Texas. Our room was clean and quiet and made for a restful nights sleep. As for the breakfast, we had to leave before the breakfast opened and cannot comment on it. Over all a very nice place to stop and rest, I would recommend this hotel to anyone.

Flamingo63, Owner at Best Western University Inn, responded to this review
We are happy to have accommodated you while you stopped in Tuscaloosa. Please come again!

"clean, comfortable, above average"

4
26/06/2017

Very comfortable stay at the Best Western University Inn, Tuscaloosa. Clean and quiet room, comfortable bed, good shower. Nice pool, although I didn't use it. Helpful staff. Wish the area had more restaurant choices within walking distance. Would stay there again.

Flamingo63, Owner at Best Western University Inn, responded to this review
We are delighted that you enjoyed your stay. We look forward to welcoming you back soon!

"Gross and stuff was bad"

2
19/06/2017

All I can say is gross bathroom had hair everywhere and spots on the blankets and the clerk at the front kept eyeing my hands cause I was to slow getting my license out of my purse and I have cerebral palsy. I will never stay here again. I want my money back.

"Much Appreciated "

5
13/06/2017

I stayed here 3-5 nights a week for about 2 months while my brother was in the hospital at DCH. It was such a stressful time & everyone from the ladies at the desk to housekeeping made me feel welcomed & at ease. Rooms were always super clean & everything was in working order. The parking lot & outdoor spaces were always neat as a pin. When traveling alone I wouldn't normally stay somewhere without inside corridors but I always felt perfectly safe here.

"Decent place to stay for Family Weekend at Bama"

3
05/06/2017

The rooms are no frills and not the cleanest. There was a lot of dust build up along the headboards, tops of lamp shades and baseboards. The bathroom was small and poorly lit. We had a burned out bulb in the room that wasn't changed the first day even though I unscrewed it and left it out. I had to leave a note requesting it be changed and then it was taken care of. All in all, it's an ok alternative, considering how high the prices are during peak times (student move in, Family weekend, etc.). I picked it basically because it is conveniently located to the university and it was somewhat reasonably priced. I would stay again because I at least know what to expect.

"Bad"

1
23/05/2017

Had a issue with housekeeper being in my room using my restroom as we enetered room from checking in. Housekeeper left out the room without cleaning the bathroom or apologies. Front desk did move my room but that was it

"Passing thru -- great overnight. "

5
20/05/2017

We came thru on our way back to Texas from North Carolina. Very comfortable mattresses and clean. Nice decorative environment. Enjoyable hot breakfast. We will definitely be back on our next trip to NC.

Flamingo63, Owner at Best Western University Inn, responded to this review
We are so glad you chose us for your stay and look forward to your return! We strive to be your home away from home.

"Great"

5
19/05/2017

The hotel was very nice, the employees were very helpful and nice. I would recommend any one to stay here. The Wi-Fi was not wanting to work that great, but I didn't use it that much. The rooms are clean and the beds are comfortable. The breakfast was very good. The employees there were very nice and friendly and asked if you needed anything. When I travel to Alabama I will stay at this hotel over another hotel, I really enjoyed my stay and slept very good.

"Almond milk for breakfast! Nice mid way stop from TX - SC"

5
18/05/2017

Nice rooms - not too crowded when we went, since college classes are out darling town. Comfy bed, sheets & hot shower. Had trouble with their internet hopefully they'll get it up and running. Call the hotel first to see if it's working if it's important to you. We are at a pub past the university for lunch. See photos. Nice breakfast they even served almond milk for cereal, coffee or over canned peaches! What a treat! Ask for AAA or Sr discount.

Flamingo63, Owner at Best Western University Inn, responded to this review
We are delighted that you enjoyed your stay. Our wifi is up and running after repairs to our system from a lightening strike. We look forward to seeing you again.

"Great place to stay"

5
17/05/2017

As we headed to our daughter's college graduation, we discovered this little gem. It was extremely clean, the breakfast food looked and tasted good, and the employees were very hospitable. We would highly recommend it.

Flamingo63, Owner at Best Western University Inn, responded to this review
Congratulations to your daughter. We hope you will continue to make us your Tuscaloosa home when you return. ROLL TIDE:)

"Another good stay"

5
16/05/2017

I stayed here many times while visiting my granddaughter in college. The latest stay was for a wedding. We stayed 2 nights. It was a little noisier than usual due to a softball team staying, but that was ok. The rooms are good, plenty of room, comfortable beds, very good breakfast. The staff is helpful with any questions.

Flamingo63, Owner at Best Western University Inn, responded to this review
We are delighted that you enjoyed your stay and look forward to your return. We strive to be your home away from home.

"Last minute trip"

4
11/05/2017

This place is ok for what it is. I arrived an hour early and they let me check in with no problem...room was clean but very limited TV channels, DIRECT TV would make it a lot better...there's plenty of shopping and places to eat close by....very close to the interstate which is convenient

"Go-To Hotel in T-Town"

5
10/05/2017

This is my go-to hotel in Tuscaloosa. Look past the location (by the highway and behind some restaurants) because this hotel is a gem! I stay several times of year to visit my kid at UA. The rooms are current, comfortable, and very clean. The staff is super helpful and the breakfast is really good. It is easy to get to campus and shopping from this hotel. It is a great value. The Big elephants out front are fun too!

Flamingo63, Owner at Best Western University Inn, responded to this review
We look forward to your next visit. ROLL TIDE!

"Another great stay"

5
08/05/2017

Once again another great stay at the Best Western in Tuscaloosa. Friendly staff, easy check in the room was clean and comfortable. My wife and i prefer this hotel if its available when we come to T-Town. Good continental breakfast nice large area to eat. The Best Western here hasnt ever disappointed us and we have stayed several times.

Flamingo63, Owner at Best Western University Inn, responded to this review
We look forward to your return! The staff strives to make this your home away from home. We are also in the process of an exciting property improvement plan and brand refresh that promises to impress.

"Great Hotel!"

5
07/05/2017

We arrived early and the staff went above and beyond to get us in a room. The ladies at the counter we super nice and we received great customer service. The rooms were clean and in great condition. I wasn't sure what to expect and I was pleasantly surprised. Hot breakfast was also provided by the hotel, which we took advantage of. We will definitely stay again at this hotel.

Flamingo63, Owner at Best Western University Inn, responded to this review
We are thrilled you enjoyed your stay and we look forward to your return!

"Nice Surprise"

4
07/05/2017

We stayed here while attending an athletic event on campus. The hotel design with the dated exterior room entrances is not a great first impression. However, this was a surprisingly good hotel stay. The receptionist was helpful and provided a positive first impression during check-in. The interior room was extremely clean with modern upgrades. Breakfast was plentiful with ample options and kind service staff. Overall good option while visit Tuscaloosa.

Flamingo63, Owner at Best Western University Inn, responded to this review
We hope to see you again soon. We are beginning an exciting new design improvement plan as well as a brand refresh. It's sure to make your next stay the best yet.

"Old meets new"

4
23/04/2017

The set up reminds you of the travel motels of the past with the outside entrances and the courtyard pool. However the rooms and the lobby are updated and very comfortable. I was a good place to stay while taking care of activities at the University

Flamingo63, General Manager at Best Western University Inn, responded to this review
We are glad you enjoyed your stay! Come again soon, as we are in the process of refreshing many of our amenities. Roll Tide!

"Solid Value"

4
14/04/2017

From the quality breakfast to the clean rooms, this BW was B+/A- all the way. After a long day on the road, it was nice to walk next door to a Charly's for drink/dinner. Complimentary national and local papers was a plus along with its location near the highway but those wishing to stay near the university, downtown or brew pubs should look for an option nearer to the university/the name of the inn a misnomer.

Flamingo63, General Manager at Best Western University Inn, responded to this review
We are happy you enjoyed your stay and look forward to your return!

"Thank you Gary Mary and Ruby "

5
14/04/2017

The room was very clean we had a great stay thank you so much to the friendly staff members excellent location we felt very safe if ever I was in the area again I would use again and very pet friendly

"Best kept secret"

5
11/04/2017

Love this Hotel. The Hotel is always very clean, landscaped nicely and the staff very accommodating.We have stayed here many times during football season and etc. Breakfast is very good, love the cookies at night.

Flamingo63, Owner at Best Western University Inn, responded to this review
Your secret is our secret:)! We look forward to seeing you again soon!

"Home away from home"

4
09/04/2017

This is a wonderful hotel. Just had one room that had the clogged sink, otherwise it is our home away from home in Tuscaloosa! We stay here every time we have come to Tuscaloosa to see our daughter who goes to University of Alabama! Very pet friendly!

Flamingo63, Owner at Best Western University Inn, responded to this review
We are looking forward to your return! We hope to always be your home away from home in Tuscaloosa!

"Hotel is OK"

3
09/04/2017

It is an OK, older property. It has a good breakfast. One of the best. The room has an outside entrance so is not as safe as a hotel with all rooms with inside entrances. It seemed expensive for what it was (older property, less convenient layout of the room, etc.). But all the Tuscaloosa hotels seemed over priced to me at the time I was trying to find one. The staff was fine. There were no problems. The place was clean. There was parking that was fairly convenient to our room even though we were pulling a U-haul trailer. It was all OK.

Flamingo63, Owner at BEST WESTERN University Inn, responded to this review
We hope you will return when you come through Tuscaloosa again. We are one of the few properties that can accommodate u-haul parking with ease. Please come back and check out our progress on a major update that we are implementing over the next 18 months. Very exciting!

"Very nice place to rest!"

4
09/04/2017

The hotel was a very nice place to stay for the money. Met all of our expectations! Had a problem with the heat pump, called the front desk and immediately the lady at the front desk and a maintenance man came. After checking we were moved to another room. Couldn't ask for better service!

Flamingo63, Owner at BEST WESTERN University Inn, responded to this review
We are delighted you enjoyed your stay with us. We are always happy to accommodate you and help make your stay enjoyable. The University Inn is looking forward to your return. The Staff at Best Western University Inn, Tuscaloosa

"Good value"

5
04/04/2017

The room was good value for the price. The breakfast was excellent!!!! The best hotel breakfast we have ever had. The room was clean and beds were comfortable. The staff was very nice. The hotel was located in a safe area.

Flamingo63, Owner at BEST WESTERN University Inn, responded to this review
We are so glad you enjoyed your stay with us. Our breakfast is second to none. Looking forward to your return and Suzie can't wait to serve you another free and fabulous breakfast.

"Great Stay"

5
22/11/2016

we had a wonderful stay at this Best Western. Everyone was friendly. Our room smelled clean when we walked in. it was large and the bed was very comfortable. The free breakfast was so good. Many choices. The sweet ladies did such a good job preparing the food and making everything look inviting. The hotel is in a convenient location. We would definitely stay here again.

, General Manager at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for a very nice review. It was our pleasure having you as our guest. Hope to see you again.

"Rude, careless staff"

1
20/11/2016

Not attentive to requests, stated we were required to check out on Saturday when our reservation was made through Sunday. Staff overlooked important details of billing. When confronted about $415 charge on a points stay staff said "the charge should fall off in 3-5 business days, sorry"

"Okay stay"

3
20/11/2016

My son and I stayed here when we came down for a University of Alabama game. Hotel rooms are dated but clean. Pool was nice just wish weather was a bit warmer. My son loved the breakfast they provided each morning. I wish it was easier to get to. With not being from around the area the street hotel is located on is very busy and hard to get to without making a million circles. Not too far from University or expressway.

"Ok place to sleep"

2
18/11/2016

This hotel is borderline run-down in appearance and I wouldn't select it again if I have other better options. The beds were a bit uncomfortable and some of the lights in our room didn't operate properly.

"Stopped here for one night"

3
29/10/2016

I made a "free cancelation" reservation on hotels.com and was a bit miffed that without warning my card was immediately charged the full amount. But thats on hotels.com or maybe on me for not paying close enough attention to "fine print". I arrived at 9pm and was greeted by a nice lady at the front desk. My room had a fridge and a microwave. The bed was OK. I'm not a fan of the tiny pillows, but that seems to be the thing at most hotels these days... the heat barely worked and at 50°F at night on October 28 that room was way too cold for me. Luckily, there were two beds, so once I put together the two super-thin summer blankets I was mostly OK. There is a full free breakfast for a couple of hours in the morning. So if you don't want to sleep in, you can have "scambled eggs", bacon, sausages, gravy, biscuits, pancakes, serial, "coffee" and juice.

, Manager at BEST WESTERN Park Plaza Motor Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 205-556-9690. Sincerely, Tracy Smith Luker Hotel Manager BEST WESTERN Park Plaza Motor Inn

"Overcharged / horrible customer service"

1
19/10/2016

I found out by accident tonight that I was double charged - BOTH by the hotel (well it's really a motel) and Hotels.com. They BOTH charged me for the same reservation. Upon calling the hotel,Tracy gave me the the unacceptable reason of "the check-in clerk was new". I'm sorry, this is just not good enough for me - what if I hadn't checked my credit card statement? Would they have just swallowed my $$$? Unfortunately the rest of my experience wasn't much better either... my room lacked any type of sound proofing and could hear every whisper from neighbouring room... my stay was a disaster and I can only hope I'll never return here again.

"Good Breakfast / Good Value"

4
13/10/2016

Exceeded expectations. I usually stay at the Capstone on campus but it was booked up. While this hotel does not compare to the Capstone it offered nice clean rooms, a very good hot breakfast, and close proximity to the UofA and reasonable rates.

"Nice Stay"

4
12/10/2016

Overall great place to stay, comfortable and affordable. stayed here the last two trips to Tuscaloosa. Convenient to everything!!! I would recommend this motel to anyone traveling to this area, for a safe, comfortable, and affordable place to stay. Exercise room. pool, and motorcycle friendly, with a washing station for your bike.

"Just as advertised"

4
05/10/2016

Our stay was very pleasant. They are PET Friendly. The room was very clean and modern. The staff was friendly, professional, and the price was very reasonable. The free breakfast was better than most of the more expensive facilities.

"College Football and value cost"

4
03/10/2016

College football allows too excessive of a mark-up for Value hotels. This hotel is very good but not at $250 dollars a night- yet everybody wants price controls on Big Pharma- then lets spread the wealth- all business need to conform. Pleasant personal and nice decor but needs to price accordingly!

"Very nice stay"

4
02/10/2016

An older property but well maintained. Staff were very nice. Rooms were clean. Breakfast was good, about what you'd expect at comparable hotel. At check in for a football weekend they had a good amount of snacks and water out in the lobby at check in with printed game weekend info and clear plastic bags that could be used to take into the stadium, a very nice touch. O'Charley's is the parking lot for a meal if desired, we just stopped by for the bar one night. Parking was no issue. We most likely will return.

"Not worth the money"

2
26/09/2016

Not worth the money...pay a little more and get far better. The breakfast wasn't and the room was not what I expected in quality nor overall performance. Breakfast is not bags of half eaten cereal left on a counter day after day.

"Nice and clean, friendly personnel"

3
22/09/2016

Rooms are big and clean, but kinda dark. Breakfast is good and has a good variety. Towels are changed out daily and the Hotel pool is kinda nice Nothing to freak out about but nothing to complain about either.

"Good stay"

4
21/09/2016

We went for the Alabama game. We came to this hotel after the game & were pleased with the cleanliness of the room. We got the extra towels & courtesy we expected. Our only problem was a broken toilet that couldn't be fixed because there was no one that could. Otherwise, it would have been a perfect stay!

"Good place, Good price, Good breakfast"

4
05/09/2016

We had two rooms and stayed over Labor Day weekend for a family reunion. The rooms were clean, staff was very nice and the breakfast was better than the breakfast we paid for on our first day in Alabama. We ate at Waysider and definitely would not recommend. If you don't eat at the hotel, definitely don't eat there. We did have other family stay and the one that stayed in room 150 experienced the wet carpet issue. We didn't so I am speaking on my behalf but the wet carpet issues mentioned in previous reviews does exist. From my experience, I would definitely stay with Best Western when looking for a place to stay in Tuscaloosa, AL. Thank you!

"The Best!"

5
23/08/2016

We have done a great deal of traveling this summer and this Best Western was one of the very best! The staff was great and the restaurant breakfast was wonderful. We had a very nice stay. Wished we could stay for more than one night.

"Great Road trip"

5
23/08/2016

Love this hotel was clean had great pool and very friendly desk agent close to everything we needed for our stay the rooms was very clean and breakfast definitely hit spot for family. Also love the elephants out front.

"Supremely overrated"

2
20/08/2016

Yes, the breakfast is very good, but the room was dank, dark, and damp, and there were unusual smells emanating from the sink as well as the comforter. There is no way on earth that this is the fifth best hotel in Tuscaloosa. Stay away if you can stand to drop an extra twenty bucks!

"School drop off"

5
17/08/2016

Found this place on the list . Thought I was not going to be happy but it was really nice. It was clean and comfortable . The beds were nice the A/C was working great . The shower was hot . The pool was clean and warm . They had a nice fitness center . They also put out a great Breakfast . Breakfast was far better then other places I have been . The staff was very friendly and helpful . Prices were well priced .

"Motel of last resort"

1
16/08/2016

Our room was wet, not damp, WET. Feet get wet from walking on carpet and smelled horribly from mildew. Complained to front desk and we were told 'there is nothing wrong with your room'. Bathroom filthy, many stains in strange places (lampshades). Stay away!

"College move in adventure"

4
16/08/2016

The hotel was clean, comfortable, and the air conditioning kept the room cool! The breakfast choices were healthy and ample, the coffee was tasty, and the staff was accommodating. We jumped into the pool after a busy day at the school and it was refreshing!!

"Good Value"

4
13/08/2016

Reasonable cost, friendly helpful staff, great hot breakfast includes eggs, sausage, bacon, and many other options. Nice outdoor pool. Located right off of 20 when coming into Tuscaloosa. Rooms are clean but a little overly humid giving a musty feel. I stayed for 5 nights bringing my daughter to the University of Alabama. Her days were full preparing for the Sorority Rush. I didn't spend much time in the room. I often used the lobby/breakfast area to work on the computer. Wifi was great throughout the hotel. I choose this hotel since it was one of the few that had vacancies. It's not as nice as some of the newer places but it's not a bad value and the Breakfast is a real plus.

"College move in "

2
11/08/2016

Not what I expected at all. Very small rooms. Two stories no elevators. That made it fun carrying luggage and computer up. Clean but worn. Would not stay again. The only highlight was the staff very friendly. Definitely good for the college students but not family. The only reason we stayed was due to no other rooms available in town due to move in weekend.

"Overpromised, underdelivered"

3
08/08/2016

Room was clean, however beds are not comfortable. Major construction on McFarland makes entry into the hotel driveway impossible if you are heading east on McFarland. Breakfast quality was poor. Walk a block up to the Dunkin Donuts if you would like some real coffee instead of coffee colored water. "Fitness room" consisted of 1 treadmill, one bike, broken elliptical and a weight machine from 1972. Do your research before staying at this hotel.

"BW Tuscaloosa Nice"

5
08/08/2016

Great place to stay. Comfortable and convenient. Has all the necessary items including microwave and frig. Easy parking near rooms. Small bathrooms. Love seat in king rooms. Good breakfast. Helpful check staff at check in.

"Great staff, nice room, excellent value"

5
08/08/2016

I was greeted by an exceptionally friendly and caring staff. Room was clean, comfortable, and quiet, despite being a very busy weekend.Only downside was the wifi was a little spotty here and there. Check out was a breeze. Would definitely stay here again.

"great stay"

4
07/08/2016

The room was very comfortable and clean and the staff was so friendly. I would stay here all the time. We had a lot of people in our party and the staff did a great job to take care of all of our needs.

"Nice place to stop if you passing thru"

4
04/08/2016

Nice property. Located right behind O'Charley, across the street from Pop-eys chicken. and not that far from shopping and the Roll Tide campus. And, it is right at the i20/59 interstate hwy. But, no waffle maker for breakfast.

"Clean, Comfortable, Safe Place to Stay"

5
03/08/2016

Not our first time to stay here. Family reunion in South Carolina so it's our half way stop from Texas to South Carolina and then on our return trip home we stay as well. Enjoy the rooms, staff, swimming pool and great breakfast. Won't be disappointed. Also love the O Charley's family restaurant across the parking lot from hotel.

"Great breakfast "

4
24/07/2016

This hotel is right off the highway and a great stop for people who are traveling. Our room was clean and quiet, the a/c worked well, and breakfast was solid. Their breakfast spread includes a lot of options, which is great when you're traveling with family. Overall a good stay.

"Nice place to stay"

4
23/07/2016

We stopped here on a cross country trip. We booked through Priceline so we got about 30% lower price than the lowest rack rate. Very easy or locate off I-20. Upon arrival, were greeted by a friendly staff and given bed choice. Clean, comfortable room and bed. Good warm breakfast. Would stay again.

"There for a college visit"

5
23/07/2016

This is my second time at this particular hotel and each time has been clean and comfortable. This time I was even on the side facing the interstate and did not hear any road noise. The breakfast was good with a nice selection of options. I would consider staying here again.

"Excellent"

5
17/07/2016

This hotel is clean, rooms on the opposite side of the highway are quiet, lots of parking spaces, good breakfast, the pool's water is very clear, the staff is there for you for any need. There is no elevator but plenty of stairs around the hotel.

"Good Breakfast / Room was not good"

3
13/07/2016

* Enjoyed hot breakfast, good number of items. They unfortunately pick up food prior to breakfast close, so make sure you don't wait until last 15-30 mins * Room has musty odor and was not vacuumed during my stay. Disappointed in cleanliness of room * Good pool

"Homeward bound"

5
12/07/2016

This was an awesome stay and it was a last minute stay and the customer service was unbelievable. Right off the interstate and into the bed, it was just that easy. Please consider your stay at this Name brand hotel, you won't regret it.

"Stay"

5
11/07/2016

Stay at this hotel. Park well. Sleep well. Eat nice accommodating breakfast. It is not nice to tell me that I must report more than necessary to get the point across. I will not in the future take my time for you requirements. Take what i say or don't ask.

"Great hotel!"

5
06/07/2016

This hotel was awesome. Friendly customer service, clean, comfortable room, pet friendly, and full complementary breakfast. Breakfast included bacon, sausage, scrambled eggs, biscuits and gravy, as well as coffee, juices, cereal, fruits, yogurt, pancakes, and pastries.

"Tuscaloosa Stay"

5
04/07/2016

This was a great hotel. Rooms were clean. There was an awesome, hot breakfast each morning. It included eggs, pancakes, sausage and gravy, bacon and yogurts and ceral, etc. The pool was well maintained. The staff was super nice! My daughter is going to college here, I am sure we will be staying again soon!!

"Overrrated"

2
28/06/2016

TA rated this 4/34 hotels; I'd hate to see the lower ranked ones! The desk clerk was uninformed & loutish. He didn't know (or care about) the difference between a pet & service animal. Though we had reserved & paid for a King room on TA, he insisted we had to have a pet room, which was 2 full sized beds. He also wanted to charge us a pet fee; but, backed off when I told him it was not ADA compliant. The room was VERY dated & musty, with gross carpeting. There was some vintage, greasy dust clinging to the air vent, & the escutcheon on the bath faucet spun when you turned the knob, revealing a large hole. The outside was nicely landscaped; too bad they didn't spend a little more on the interior. Cable channels were limited; no CNN or BRAVO. (Maybe they aren't popular in Bama.). The breakfast buffet was good & offered lots of choices. The coffee was weak & not great (again, Alabama). I thought the price was high ($115 with tax) for this area & the condition. It was conveniently located, right off I-20, Shell station next door & across the street, & O'Charley's in the parking lot.

"Vacation "

3
28/06/2016

Last night of vacation. Had no plans to stay in this city but it turned out fine. the hotel was clean and roomy. Complete with a couch. Plenty if pillows which we like. The price was higher than most of the hotels we stayed at on this vacation. Could recommend to others.

"Quick trip"

3
27/06/2016

This Best Western is a comfortable clean and well maintained hotel. The staff were friendly and helpful. I especially liked the thick fluffy bath towels. There is a free hot breakfast which was very good. Pancakes as well as sausage, bacon, eggs and a variety of pastries. The only negative is, it is somewhat difficult to get to off the interstate. From McFarland Blvd. you have to go through an O'Charlies restaurant parking lot to get to the hotel.

"Excellent hotel"

5
26/06/2016

Really nice hotel. They have very comfortable beds and it was easy access from I-20. Lots of breakfast choices. They even have the curved shower rods so the curtain doesn't cling to you while you shower!

"Nice place to stay"

4
15/06/2016

This hotel is better than average. The rooms are comfortable and clean, the staff is friendly and professional, and the price is okay. The breakfast is nothing to brag about. It is the same, cookie-cutter type of meal that you will find at every hotel in this class category. But, overall, this is a good choice when on the road and needing a comfy and relatively safe place to lay your head.

"Affordable, clean, and a great option!"

5
13/06/2016

Hotel was a great place to stay while visiting the area. Rooms were clean and well maintained. The pool was also very nice and clean. Didn't feel ripped off by the price. I will definitely stay again next time I am in Tuscaloosa.

"Excellent option in Tuscaloosa"

5
12/06/2016

Hotel is a little older, but well maintained. Room was spacious and clean. Standout here is the staff. Very friendly and helpful and made you feel they were actually happy to welcome you to the hotel.

"Convenient, Clean and Well Maintained"

5
09/06/2016

The breakfast was really good, unique look and feel compared to other chain motels. Fair price and good sized Alabama themed clean room. Would stay again and recommend to friend. Pool looked inviting, took pictures of elephants

"Best Western Park Plaqza Motor Inn, Tuscaloosa"

4
07/06/2016

This is a awesome place to stay. The beds sleep good. Had a good breakfast bar. The swimming pool was clean The room was clean. It had plenty towels. Look like a nice exercising room. Clean Bathroom. Pool was warm. Nice lawn chairs. The shrub and lawn was cut. Landscape was nice. There was 3 stone Elephants in the landscape at the front door.

"All that it should be"

4
02/06/2016

This is one of the very few places I have stayed where the website pictures accurately reflect the reality of the facility; right up to the well manicured lawn and the immaculately trimmed shrubbery to the spotlessly clean, modern, and comfortable rooms. Breakfast was a bit spartan, but I don't think the breakfast room gets quite the workout that I've seen in other places. Frankly, I'm happy to trade the limited menu (there were scrambled eggs, bacon, sausage and biscuits & gravy) for the additional elbow room. The breakfast room was sparkling clean and being carefully maintained. The bed was comfortable and I appreciate the size of the large flat screened TV. The only drawback I found was that the desk table lamp only had a single outlet and, these days, with many of us traveling with multiple devices (cell phones tablets, laptops, etc.) most of us need more than one outlet. I found this a bit disconcerting, but there are other outlets available (i.e., near the sink) that could be used. Or management might want to look into lamps (including those on the night stands) with additional outlets. As a somewhat seasoned traveler, I carry an AC outlet splitter with me. More troubling than that, however, was the short in the wiring (Room 224) that caused the light (and the power) to go out sporadically. But, this is a minor concern compared to all that is right with this place. I had the chance to stay at a different Best Western 3 1/2 hours earlier on my drive along I-20. But, I'm glad I made the extra effort to come here. I would definitely stay here again and I highly recommend it to you.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Nice"

5
29/05/2016

I stayed here while on business in Tuscaloosa. The rooms are clean with plenty of towels. AC was cold. I didn't hear any noise after going to my room at night, Con: The TV cable seemed to have limited channels. I am in T town three nights a week, but the front desk said there were no special business rates, so I am staying somewhere else. Overall this is a nice property, but it just seemed overpriced.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Dear Donna H, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Pet friendly "

5
28/05/2016

When we arrived at the hotel is asked if we could have a bottom floor and be closest to a place to take our dog out to potty. The staff was very eager to please.The arrangements were perfect. We were able to walk our dog and enjoy the awesome magnolia trees. They smelled really good. The room was very comfortable and cool. The mini fridge had a freezer that kept our water very cold. The breakfast was great and had a lot to choose from. Great room for a great price. We will be back.

"Traveling"

5
21/05/2016

Wow they really Roll with the Crimson Tide. Very welcoming, friendly and knew where to direct you when asked where a place was. Had Elephants statues outside that were huge. Clean fresh rooms. Had internet in near office . Breakfast was filling. Just before we headed out. I didn't notice the sign until we were leaving. Pool was in demand as the girls softball teams were there.If you are looking for a place to stay. Here is the place. Not far from eating or shopping.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Dear Kat B, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Will be back"

5
18/05/2016

Very clean & pleasant...pet friendly, which is rare in this town... I travel often alone with my Large dog, and they only charge a small fee..well lit parking lot ,Close to interstate ,and restaurants.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"The D's"

3
16/05/2016

Hotel was adequate for our needs. Price was great considering it was graduation weekend . Housekeeping was terrible. Beds were made and fresh towels were provided 4 out of the 5 days. The shower/sink/toilet weren't cleaned day to day, nor were the floors. (There were toilet paper fragments and soap on the floor that stayed put the entire stay....that's how I know floor wasn't mopped). We had to grab tissue/soap off the cart. We were gone the entire day so didn't bother reporting, but management might want to see who cleaned room 158 from 5/5-10

"Very Nice for the Price!"

4
09/05/2016

Very nice hotel. Good sized room with helpful front desk people. Very nice breakfast in the morning. I thought it might be noisy, but it wasn't. Rooms were clean and bright. No smoky smell. Enjoyed the restaurant within walking distance.

"Clean place if you visit Univ of Alabama"

5
09/05/2016

Excellent location on McFarland and near 20. Great staff and everything clean and working. No hassles and at the right price points for a visit to U of Alabama. I have stayed at another place down the road when this hotel was booked and my God what a difference. This is not a luxury hotel, but if you just want a place to have a good night's sleep while you take care of matters at the university, this was in the right place at the right price.

"Great hotel"

5
09/05/2016

This is a very nice hotel for the money. Clean rooms, friendly staff and a great breakfast. It is conveniently located to food and the highway. We did not use the pool however it has one and it looked very nice.

"Safe, Clean and Well Managed Property"

5
07/05/2016

Will stay again when next in Tuscaloosa. Nice rooms, clean, good food and friendly staff. No complaints and well worth a $10.00 tip for housekeeping. Great food next door at O' Charlie's. Every once in a while the State of Alabama will surprise you.

"3 out of 5"

3
06/05/2016

I chose this hotel because of the good reviews on TripAdvisor. The Good: 1) The room was clean and didn't have any odor. 2) The front desk guy gave me a reduced rate from what I had paid on TripAdvisor; $30 cheaper. 3) The breakfast was really good. The Bad: 1) There was a dead moth on one bed. 2) There was a pretty big roach on the bathroom floor. 3) The room we had was feet away from I-20 so it was hard to stay asleep with all of the traffic noise.

"Working in T-town"

4
02/05/2016

I was in town to do some research at the University of Alabama. The motel is behind a chain restaurant and it is kind of interesting to access the property. I got there at rush hour and McFarland Blvd is a bear at rush hour, though that has nothing to do with the BW. There is a good sign that you can see clearly from the road to guide you in. The room I was given faced inside. I asked for something quiet and it was perfect. I locked my key in the room and the woman at the desk was great about getting me another. Good place and the rate is about average for Tuscaloosa.

"great place when it isn't football season"

5
22/04/2016

Love this hotel great location and would stay there more, but prices go way up during football season Roll Tide.We are season ticket holders and used to stay here every home game, but can't afford price during season:(

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review, Apr 22, 2016 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Best Western Tuscalosa, Al."

5
21/04/2016

This is a great place to spend the night when traveling through Alabama. Excellent value and friendly, helpful staff. I have never had a bad room here and the breakfast is always fresh with lots of hot items to choose from, even fruit and yogurt.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review, Apr 21, 2016 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Clean and cheap"

4
20/04/2016

The Best Western Park Plaza in Tuscaloosa was fine. Staff was nice and the room was clean. But this is a motor inn in every sense. And it's located right off of a busy 6 lane road, so if your room faces the street it might be noisy. I am a bit surprised it is so highly ranked on TripAdvisor, but I suppose that speaks to the lack of fancier hotels in the Tuscaloosa area.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Best Western Tuscaloosa"

4
18/04/2016

Staff was friendly, room was clean, a/c was cold and breakfast was fantastic. Our room was an excellent deal for the price. We will definitely be using this hotel again when traveling for other BAMA games.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Mrs"

3
17/04/2016

Location was great and front check in Lady was so sweet. I had asked for a non smoking room and the room sure wasn't. Within 10 minutes my family was taking Benadryl and miserable. Couldn't change because the hotel was booked solid. We were so tired we just went to sleep. The room was clean and would stay again but only if I had a non smoking room.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"A Day game"

4
16/04/2016

Not bad but price near doubled from mom-game weekend. Front desk nice and helpful. Rooms with two doubles was clean and updated so nice. Free wifi. Beds good. Breakfast area in lovely is small for size of total motel, but food selection was pancakes, eggs, bacon , cereals, fruits , yogurts, juices and coffee.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Nice & comfy"

5
09/04/2016

Stayed here for a quick stop with a friend. The room was spotless and the bathroom was clean as well. It seems as though we came during some type of event so the hotel was packed with little to no parking. But I could not hear my neighbors or the highway which was right outside our door.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"clean, friendly staff, great location"

5
06/04/2016

Stayed here numerous times going to NC. Pet friendly, clean rooms, great location. Passed up a hotel that was much cheaper on same road because I am so comfortable with this facility from previous trips. Easy access to interstate and restaurants. Great breakfast.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Pleasantly surprised!"

5
03/04/2016

I'm so glad I went by the other reviews here and not by my old perception of Best Western. This is a great place to stay! All the staff were friendly and very helpful. The king non-smoking room was updated and very nice - clean and comfortable. The breakfast was outstanding and I wasn't expecting that. In addition, the lady who keeps the breakfast area stocked deserves a huge pat on the back. Can you tell we loved it? Will definitely stay here again.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Very Good Value, GREAT Breakfast!"

5
23/03/2016

Our handicapped-access room was spacious, very clean, with a comfortable bed. Our room had a mini-fridge and a microwave. The breakfast buffet had a good Southern breakfast: pancakes, biscuits, sausage gravy, bacon, eggs, toast, fruit, yogurt, cereals (hot and cold), and a coffee bar. The lady who was responsible for the breakfast was great, making sure we had plenty to eat, even though it was past breakfast time. The location is off I-20, easy off and easy on. We'll stay here again next time we head eastward from Texas!

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Nice room"

3
18/03/2016

We stayed in the king size bed non smoking room. The room was clean and fragrant. We were surprised to find a refrigerator and microwave in the room. The service at the front desk was very good and friendly. We had a nice stay.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Clean and Friendly"

4
12/03/2016

The hotel was in the perfect location for a stop-over on my trip and it was clean and comfortable, the people at the front desk who checked me in and out were friendly. However, the hotel was not easy to get to, you have to turn into the parking lot for a restaurant, and the hotel itself seemed a little dated. The breakfast was fine, but not set up so you could take anything to go (the yogurts were in a pump rather than their own containers) which was unfortunate because I was in a hurry to get going and didn't have time to sit and eat.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for your response. We will be switching over to individual yogurt in the next few weeks. We hope you will consider staying with us again. If I can be of assistance, don't hesitate to call me at 205-556-9690. Thank You, Reggie Lancaster Owner Best Western Park Plaza

"Awful!"

1
01/03/2016

This place is in need of a deep cleaning at the least. Our bathroom had black mold on the ceiling and walls. There was also black and red mold on the shower walls. All that they would need for that is a little bleach, just spray, let sit and rinse. Simple. There were also cobwebs hanging in many spots on the bedroom's textured ceiling. Perhaps a vacuum with attachment could take care of that? Seems like management is pretty lax otherwise these issues would not exist. Breakfast was awful. The eggs didn't even taste like eggs. Biscuits were dry and tasteless (this is the south and they make the best anywhere). There was no fresh fruit unless you count the canned peaches they labeled as fresh. Also, instead of yogurt cups, they had a container with a pump on it to dispense the yogurt. The place needs an extensive remodel or they need to shut it down. Not cheap either. We will never stay there again.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. There was no mention of any of your complaints to our staff during your stay. We would have liked the opportunity to resolve any issues you might have experienced before you checked out. Your rate was $85.00 with a 10% discount. As far as breakfast goes, the yogurt pump is a requirement of Best Western Corp. We have no control over this. We appreciate you letting us know about the housekeeping issues. They have been addressed. If I can provide any assistance, please don't hesitate to contact me directly at 205-556-9690. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"perfect for me"

5
16/02/2016

Great location, and everything is excellent. Will hopefully stay many times in the future as we travel back and forth to Florida to visit with our daughter and old friends in Jacksonville and Ponte Vedra Beach.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"still a nice clean place to stay"

5
15/02/2016

This the the 2nd time I have stayed here. It is close off the interstate and it is very clean. The desk clerk is always friendly and they have a good free breakfast in the lobby. I highly recommend this place.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Alabama pride"

4
02/02/2016

If you want a comfy room at a good value this is your room. They decorated the room with pictures of the college champion Crimson Tide football stadium and other pictures. The beds are great, the sink is separate from the shower and the shower is good. We actually stayed here twice, coming and going across the US. We'll be keeping this hotel on our list.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Mixed Feelings!"

3
01/02/2016

I would stay at this Best Western for 3-4 days when I would take my daughter back to Univ. of Alabama or visit there. The last two times I have had mixed experiences. The rooms are ok and comfortable. Most of the staff are very friendly and helpful. My last visit, Kimi was one of the friendliest & kindest front desk receptionist I have ever met in all of my travels. She helped me gather a lot of information about the area around Tuscaloosa and made my stay very welcoming. Kimi is definitely the kind of person that would always make me want to come back and stay here. But then there is a very nasty and undermining front desk receptionist, Christina that seems to always be in a foul mood. The last two times I stayed here she was nasty & moody. My last visit in January 2016, she went out of her way to make sure that I wouldn't get the advertised Best Western points that I should get for the length of my stay there. I showed her my emails from Best Western regarding the points I should receive and the flyer on their counter from Best Western showing the points. When I asked to speak with a manager, she told me there wasn't one. She even cancelled my reservations every day that I made so that I wouldn't get the price that I was quoted (I was staying and paying on a day to day basis, but she would cancel my reservation and make me pay a different price.) Christina is the kind of person that makes the hair on the back of your neck stand up and she would be the reason that I would never go back here. If I was the owner of this place I would never allow someone like Christina to be at the front desk. Keep Kimi front and center, she is lovely.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 205-556-9690. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Pet room issues."

3
30/01/2016

Staff friendly. NONE of the ice machines worked. Some pet owners travel with unhousebroken pets, and the Pet designated rooms smell of unhousebroken pets. Pet rooms would be better with washable laminate flooring rather than carpet. Beds very comfortable. Breakfast was the usual motel fare, nicely presented and fresh.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Surprisingly Awesome"

5
28/01/2016

After reading the reviews I thought we would take a chance on this location. I was so glad we did. The price, service and location were completely amazing. Such fantastic service from the staff. We will stay here again. THANK YOU!!

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Great location, but would not return"

2
22/01/2016

I really don't like writing poor reviews, but this place did not live up to experiences that I read from others online, so here's a detailed review of our two night stay last week. First the good: Location is great for those visiting the University of Alabama. Also very close to tons of shops and restaurants. There is a wonderful place right at the parking lot entrance called O'Charley's which my family enjoyed several times. Easy to walk to. Room was clean and there was plenty of parking. Check in staff was super friendly young girl. Also mid-day had a friendly woman direct me to the computers to print my boarding pass. Breakfast was decent for this level of hotel. Eggs, ham (wish they had bacon instead), biscuits with gravy was a nice southern touch, juices and coffee. Also had a cool pancake machine. Pancakes themselves were pretty poor...gummy/sticky. But, I do appreciate them trying to offer more than bagels and cereal. Staff was good about making sure all the food was replenished. So, now the problems. Noticed when we got in that it came with 2 title bottles of conditioner, no shampoo. I always carry my own, but haven't had this happen before. I used the toilet and noticed it didn't stop running. This was to be the case through out our stay. In order for the tank to re-fill I had to remove the tank cover and manually adjust the plunger each time. It looked like the mechanism had been replaced with a sort of zip-tie line, that didn't work consistently. My folks were staying in a different room, their toilet was stopped up and they were given a plunger and told to fix it themselves. When that didn't work, (three of us tried) they were moved to a different room, but that toilet also had flushing trouble. I would suggest they do a overall check of their toilets. 3 rooms with trouble is a bit ridiculous. It was quite cool at night, mid-30's so we needed some heat. Problem was the heater was very loud and kept going on and off. Also, no matter if I set it to 73 or 65, it pumped the heat at the same super hot level, the temperature only seemed to effect how often it turned on. I am used to sleeping with a fan on, so I don't mind some noise, but this was so much that I ultimately tried to just turn it off and figured I'd do fine with just another heavy blanket on the bed. It was then I discovered there were no other blankets! The beds were made with two sheets around a very thin cotton blanket, nothing else. I like the double sheet with blanket in between, but this was no where close to what we needed for a cooler night. After a rough night, we were woken at 5:00AM by what literally sounded like a train going by. It was either the cleaning crew or a very large family constantly going back and forth. I heard folks screaming about "no wash cloths in this room!". This went on for about 20 minutes. I later did a little test with my son pulling our small carryon with just a few items in it past our room, with the door closed. Sure enough, this could easily be heard inside our room. The floor outside wasn't smooth paint, so I think this was part of the the problem. This problem could likely be greatly alleviated by just installing some indoor/outdoor carpeting. The noise woke us and the folks below us. We left our room at 7:15am and returned at 6:00pm to find that our room had not been cleaned. This too has never happened to us. I went to the front desk to ask for clean towels and told her no one had cleaned our room. She checked the housekeeping log and said they had put a question mark by our room. No idea why. We had not put out the do not disturb sign because I knew we needed some of our towels replaced. Next, I tried to call my folks in a different room, but I always got a fast busy signal. Turns out they tried to call me and they never got through either. We made sure we were following the instructions on the phone. When my dad checked out he was told they had disconnected all the phones. They assume everyone uses cells now. I do use cells for outside calls, but I think when having multiple people staying in a motel/hotel your first choice is still to just dial their room. And why would you leave the phones in the room if they were disconnected? Isn't this a safety hazard too? I'm thinking of older folks who may still be more comfortable using a traditional phone. Again, something I have NEVER seen done in any motel/hotel. When writing reviews I try to be careful to write the review with the hotel's star rating in mind. I am not comparing this hotel to a five star hotel, I'm thinking about my experiences in other 3 star hotels and it just had too many problems. I would not return.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Comfortable stay."

4
21/01/2016

We stayed one night at the Best Western Park Plaza Motor Inn. It was clean and comfortable, which are the 2 main things that I look for in a hotel. The sink was outside of the bathroom, which is very convenient when several people are trying to get ready. The staff is very friendly, and the breakfast had plenty of options, both hot and cold. It was convenient to the highway and to area restaurants. My only criticism is the lack of electrical outlets near the bed, which in this day and age, is necessary. We would definitely stay again.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Hard Mattresses"

3
31/12/2015

Nice hotel; friendly staff; excellent housekeeping staff; however, the mattresses in my RM 145 were so hard that I could not sleep and ended up having to seek medical treatment; after check-out there was a $20 charge on my AMEX w/o my card being present and w/o my authorization.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The $20 charged to your credit card upon departure was for your pet. It was not charged at check in per your request. The beds are posturepedic pillow tops, one of the most softest beds. I apologize for your discomfort with our new mattress. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 205-556-9690. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"great hotel"

5
22/12/2015

i am a trucker. they have enough room for about 8 trucks. i have been staying here for about 15+ years when through the area. this hotel is kept up very well the rooms are clean large tvs and everything works. very good restaurant out front. i have stayed there many times and will stay there again. keep up the good work. you should offer the truckers a little better rate. thnx

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Quality confirmed"

5
19/12/2015

Other recent reviews confirmed. Classic open breezeway motor lodge completely remodeled. Bed, bath and linens, all clean and fresh. Roads and traffic on all sides but noise not a problem on second floor room. Fellow guests were present, fully booked, but well behaved. Staff friendly and efficient, you can tell they are proud of their hotel

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Great Inn for stay"

5
14/12/2015

I would definitely stay here again. Very clean and felt safe. It would help though if somewhere on the site that you list the information about needing to have a credit card authorization form if you don't have the credit card the reservation was made in. Thank you.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Made our stay for graduation GREAT!"

5
14/12/2015

My mother, grandmother, and I traveled 10 hours from home to attend my brothers graduation where he got his PhD is physics (yay!!). This hotel is literally 1 turn off the interstate and then yelling distance away from the exit! Located in the same parking lot at O'Charleys and so close to everything you need!! VERY clean room and WONDERFUL service. I am as picky as they come. I ripped off the sheet and checked the mattresses, under every surface and even tops of the door frames. CLEAN! Also my grandmother is handicapped and they put us in a room as close to the car as possible. EASY access. PERFECT STAY!!

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"long term pleasure stay"

5
14/12/2015

Clean rooms, lobby, breakfast area, walkways and grounds. The buildings, pool and grounds are well maintained. The location is convenient to Tuscaloosa, the University and main routes of Alabama. However; the reason we come back is due to the welcoming and accommodating staff. They make the rating of this hotel 'excellent' .

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"good quality hotel"

4
13/12/2015

Nice hotel with good staff. Breakfast is good but the eggs need to be real not powered. Good business desk for computer access for personal needs. Overall a good bang for the buck except on Football weekends and then demand exceeds supply and cost is over the top!

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Great Stay!"

4
10/12/2015

We travel through Tuscaloosa quite a bit to visit family, and we have stayed here several times. It is one of the best hotels I've stayed in. It is clean, and the breakfast is great. Also, the beds are very good. If you need a good nights rest, this is the best.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Convenient and Quiet"

3
01/12/2015

Stopped in Tuscaloosa on trip from VA to TX. Hotel had convenient access, was clean with comfortable bed and good linens. For stopping on a road trip was great. Room was a little weathered and the air freshener which appeared to be in the HVAC was over powering. Breakfast was good and staff was friendly. Restaurants are close by and we were able to park by our lower level door which was convenient.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"My Favorite Hotel in Tuscaloosa"

5
23/11/2015

We travel to Tuscaloosa several times a semester since our daughter is a student at the University of Alabama. It is clean, friendly, convenient and a good value. The staff remembers us and always asks us how our daughter is. Love me some southern hospitality!

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Clean, fresh room with helpful, friendly front desk personel"

4
17/11/2015

Very convenient to find, easy access to highways and places to go. We dined at the famous Dreamland BBQ, just a short drive away. When we walked into our room, it smelled fresh, very clean and everything was in great working order. Good selection at free breakfast, scrambled eggs, biscuits, cereal, sausage, sausage gravy, coffee. The juice bar wasn't working properly, but that would probably be a minor adjustment. It is also convenient to some shopping areas.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Great Location and very friendly"

5
16/11/2015

Was able to have a nice stay and was suggested to some great restaurants close to the hotel. When we arrived that evening it was a rainy and miserable night, and the girl at the front desk was quick to set her bible aside and was very efficient in getting us checked in and had local suggestions for dinner.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Nice place"

4
12/11/2015

Was pleasantly surprised at how nice this place was. Super friendly staff, very clean and quiet. The breakfast was yummy and lots to choose from. Wish the beds were bigger and they were slightly tilted...felt like my head was down hill. Other than the beds, no complaints whatsoever!

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"LOVE THAT BAMA SPIRIT"

5
12/11/2015

Great place to stay! We stayed with our high school football team because they had play-offs close by. Those boys thoroughly enjoyed their stay, especially breakfast. It was there first play-off trip in several years. As parents, we truly appreciated the staff making them feel so special. Also it was nice to know they were staying in a safe place. Such a friendly staff, which I wouldn't expect anything less in Tuscaloosa home of the TIDE!

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Definitely One of the "Best" Westerns"

4
09/11/2015

Facility is almost totally upgraded - new exterior paint & lights, fresh interior paint & new carpet, and flat screen TVs (not in HD). Breakfast is above-average, and the staff is extremely hospitable. Props to Anna at the front desk for her friendliness and efficiency in meeting our needs before and during our stay. Wi-Fi signal was very strong. My only suggestion would be an upgrade to pillows and shower heads (my pet peeve).

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Great welcome!"

5
06/11/2015

Loved the front desk staff. They were very accommodating and welcoming. We tapped into their knowledge of local restaurants and were pleased with everything. Hotels aren't the places where you want to find surprises on a trip and this was perfect. All was as it should be!

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Pleasant and Relaxing Stay"

4
02/11/2015

Was a little worried so close to expressway, but I was happy with our visit. Clean, seemingly secure, and well taken care of. The staff was friendly and were happy to accommodate us. Good breakfast in the mornings kept the kids happy. Located so exploration of the city is convenient. Close to campus. This is very near where tornado went through a couple of years ago, but no evidence from what we could tell. Many shops and restaurants nearby. A little tricky accessing if driving south on McFarland.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for your stay. We hope you will stay with us again. You may reach me at 205-556-9690 for any questions. Reggie Lancaster Owner Best Western Park Plaza

"Great Accomodations"

4
30/10/2015

Overall excellent experience for game day weekend. I have stayed in many hotels in T-town and this was the best by far. VERY clean Friendly staff. Convenient drive up to your door. it was very quiet. Beds were a little hard but most people prefer that I am sure.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Decent Hotel"

2
30/10/2015

Property is decent, staff is nice, room smelled of musty old cigarettes. Right next to the highway but didnt impact us. The smell if the room was so bad I felt neasua and our clothes smelled. If your a smoker or enjoy that odor go for it if not MOVE ON.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 205-556-9690. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Love it"

5
29/10/2015

Because they were so kind to me and my family, because I do travel with people who are handicapped, when we stayed there the first time, we made it our business to only use this hotel. They have never treated me nor my family disrespectfully and they do try very hard to make sure we are comfortable. P. S. the breakfast is great.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for your review. We are so glad that you felt welcomed at our hotel. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690.

"Great Hotel!!!"

5
28/10/2015

A great family friendly hotel! Nine family members stayed at this hotel over the weekend to attend an AL/TN football game. Hotel staff was extremely courteous. Rooms were clean and well maintained. Breakfast was hot and tasty. Hotel was within 10 minutes to UofA stadium. Highly recommend this hotel.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for your review. We are so glad that you and your family enjoyed your stay at our hotel. We hope you will come back and see us again soon.

"I'll stay here again"

4
23/10/2015

We stayed here for a conference at U of Alabama. It was perfect, room was just right, quiet place, good breakfast, nice staff, and close to I-20 and U of A. No complaints with this stop. And we walked over to the restaurant nearby for dinner, so nice to not have to get out and drive more.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Nice little get away!"

5
19/10/2015

I was pleasantly surprised. We opened the door and the room smelled so clean!! I couldn't get over how nice and fresh the room felt! The breakfast the next morning was also nice: eggs, biscuits, grits, oatmeal, pancakes, fruits and yogurt. We will definitely visit again when in the area.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you for taking the time to complete the survey. We appreciate your loyalty to our brand.

"COST"

3
16/10/2015

This hotel is too expensive for me.They also demand i night deposit when you make a reservation.This year this hotel started demanding 1 night deposit when you make a reservation.I feel this is wrong.I have been staying at this hotel for at least 10 years.They have jacked up their football season rates so high, I can no longer afford to stay regularly there during football season.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have instated this new policy for the times that our demand exceeds our supply. This policy protects us from holding rooms when guests have no intention of keeping their reservation. All other days of the year, we do not require a deposit, but we will be continuing to do so for our busy times, such as UA football and graduation weekends. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 205-556-9690.

"Easy to drive past but you will be glad you stopped"

5
12/10/2015

Situated just off the highway exit for MacFarland, it is on your immediate right heading toward Tusclaoosa. Don't let the location close to the highway fool you--it is ideal for any visit to TTown especially when Bama has a home football game. Helpful staff, big breakfast menu and very clean rooms.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for your review of our hotel. We love Alabama football and are glad you had an enjoyable time with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Roll Tide Roll!

"Enjoy the stay"

4
12/10/2015

After a day of touring and driving, it was good to have a place to stay. the room was clean the beds were comfy. check in and out went smooth, parking lot was clean and plenty of parking spaces. over all I would stay there again

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"terrific host"

5
09/10/2015

Enjoyed a king size bed with a jacuzzi for price of a queen size bed. Excellent abrakfasat of eggs, sausage, biscuits and pancakes. Staff was friendly and gave tips on a great place to have dinner and gave me a 10% off coupon for the restaurant. Will definitely return here.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Best Western"

4
07/10/2015

Great staff, good breakfast. Would stay here again. One problem was the lavatory faucets. Just dribbled out. I removed the strainer and it was filled with white sand. Removed sand and pressure was restored. Clerk offered to move me to another room. Was unpacked and fixing it myself seemed the quickest.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 205-556-9690.

"Roadside refuge"

4
06/10/2015

I stay here because it's clean, affordable, and right off the interstate. There's a nice pool if you arrive at the right time of year. Lots of fast food in the area and one large sit-down restaurant next door.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"We Feel Like We are Home"

5
02/10/2015

This is one of the very best. Easy access from highway. Very courteous staff. Clean, well appointed rooms. Bed is the next best to home. Beautiful grounds. Paking is very convenient and close to room. Beautiful signs help locate motel.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Game Day Weekend - Nice stay!"

4
01/10/2015

In for a gameday weekend - meaning lots of hotels/motels charge ridiculous rates for rooms. Best Western was still reasonably priced for the accommodations. 1st floor room in front of the pool. Room was clean upon arrival. Bed bed was was comfortable. People were outside at the pool but any noise did not effect us. Breakfast was really decent with really good biscuits and gravy and plenty of hot sauce (Yeah - I love my hot sauce with my B&G). Had nice conversation with table next to us as everyone was excited for gameday. Towel service is important - and we arrived after a long 2nd day to fresh towels and a clean room. Always happy when that happens (and it doesn't always happen - so I mention it). The shower/toilet was too small. But that is nitpicking. The TV was old and in poor shape and small. That is not nitpicking because I like to watch tv to unwind after a long day. It's easy to miss the entrance off of McFarland. I don't understand why they don't make it more visible. Missed it twice. The staff was great - had a conversation with Kym and Katrina(? I think was her name). Fun and friendly. It's apparent they enjoy their jobs. Overall very nice and would easily book again.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Our double rooms have 32 inch tv's and 40 inch in the king rooms. What room did you stay in so I can check the television? If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Bama Bound"

4
29/09/2015

Recently stayed at this Best Western Sept. 22-25. Accommodations were modest, but clean and functional. Breakfast was a nice touch. Swimming pool was well maintained and staff friendly. Value was great. Booked through Trip Advisor.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 205-556-9690. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn

"Good for a football weekend"

3
28/09/2015

Just an average hotel. Staff was very nice. We discovered an opened container of milk in our mini frig when we arrived. It was very late in the day when our room got cleaned and they didn't leave any new toiletries. Friends who were staying in another room had their A/C stop working in the middle of the night.

Reggie L, Owner at BEST WESTERN Park Plaza Motor Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 205-556-9690. Sincerely, Reggie Lancaster Owner BEST WESTERN Park Plaza Motor Inn