The Monterey Hotel, Sure Hotel Collection by Best Western

We enjoyed our stay at The Monterey. Lovely big family room, very clean and quiet. Comfy beds. Toiletries and tea/coffee/hot chocolate (which kids loved!) provided and replenished daily. Reception staff friendly and helpful. Maids were lovely. Kids loved the pool and jacuzzi which were very quiet - we were often the only people in there! 10 min walk to shops and restaurants in St Helier through the Millenium Park. A little further to sea front but all walkable, no complaints from our youngest who is 10. Excellent location. We didn't eat or have a drink at the hotel so cannot comment on this. Very quiet location. We thought it was very reasonably priced. Would recommend.

this hotel is just on the outskirt of St Helier, made it very easy to drive the car into the country side without using the one way system in town. it was about a 10 minute walk into town centre. There is an indoor and outdoor pool, which is great for good and bad weather. the rooms were very clean and comfortable, there were lifts to all floors. the restaurant was fantastic, such a variety of food, for both breakfast and dinner. The staff were the most kind, friendly, helpful staff that I have met. we would definately recommend this hotel to our friends and stay there again if we return to Jersey.

I have bought two groups on consecutive weeks to this hotel. First of all the rooms are lovely, clean, roomy and very comfortable. The food is excellent, very well presented and a superb variety on the menu. the staff is a credit to any hotel even a top London one. They are friendly, welcoming, charming, fun and extremely professional. So the hotel really cannot be beaten. On week one the joke that is Condor Ferries cancelled our sailing so we had to leave a day earlier, the hotel Manager and staff were so helpful and they arranged a buffet for us as we were missing dinner, they were so caring and charming they turned what could have been a disaster into a success. On week two the joke that is Condor Ferries cancelled our sailing home again and we had to stay an extra night. The hotel did a great job in sorting rooms out for everyone again the Hotel turned what could have been a disaster into another success. On behalf of my company Vision Getaways I would like to thank the Hotel and all who work there. They are all a credit to the hospitality industry. Thank you so much and we look forward to returning but NOT WITH CONDOR FERRIES!!!!

I stayed at the hotel for two days. Very friendly staff at the hotel and while the food is really good it's pretty pricy and a lot of the guests agreed. I was over charge by the waiter so I had to pay the difference not a problem but the staff was very polite about the matter and explain why it happened. I had a problem with my room so I complained and got moved to a even bigger size room I was very happy with how the hotel handled the situation. I tested out the pool, stream room and hot tub a little disappointed how the hot tube wasn't warmer enough a shame but it was still nice to use and to chill out. I do feel they could give free lockers to people who stay at the hotel would be a nice thing. The price for this hotel is in the mid range price so it isn't cheap but not far off by being expensive. I stayed at the Apollo two years ago and you do get vale for money and it is slightly in a better location as it's very close by the town centre were this hotel is a 10 min walk away from the shops. staying that at this hotel you sure do get a little bit more then Apollo so I can see why they charge more. Overall it's a great hotel if you are staying for a few days very few things to complain about I would return again .

The Monterey Hotel is well positioned about a 15minute walk from the restaurants and bars in the centre of St.Helier. If you're driving beware of the one-way streets which may make finding the hotel for the first time a small challenge. Having said that there is plenty of parking available. Our room on the 2nd floor was comfortable &cleaned daily. All the rooms have radiators for cold nights. Our room also had a lovely deep bath with a powerful shower & toiletries provided. The wi-fi is excellent (& free) throughout the hotel. There is no safe in the room though you can pay £5 to keep valuabiat reception. Our bed was comfortable &there was not much noise either outside or from other residents. One of the big plusses of the hotel is the nice indoor pool, jacuzzi &steam room (&an outdoor pool for the summer). They were all very quiet when we used these facilities (with the exception of 2people who never moved from the jacuzzi for over 2hours) The breakfast is excellent -there is a fantastic buffet of hot dishes available (eggs, sausages, bacon, black pudding, beans, tomatoes, mushrooms, hash browns) as well as kippers, smoked haddock, boiled or poached eggs which can be ordered from the waiting staff. There is also a good choice of cereals, yoghurts, cold meats, cheeses etc... available. The bar staff were excellent (particularly the 'evening' barman from Serbia -sorry I didn't get your name)& the bar is open till midnight. There are a range of local keg beers, spirits &soft drinks to buy at reasonable prices. Meals at the restaurant are pretty good too with a changing menu at £24 for 2courses. The reception staff were very friendly but didn't seem to know much about the area. Overall, a very nice 3*hotel.