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Best Western Plus Hotel Mill Creek Inn, Salem

4.5/5  - basé sur 1399 notations.
3125 Ryan Drive SE, 97301-5069, Salem, United States - visualizzare mappa
Best Western Plus Mill Creek Inn - Facciata dell'albergo Il Best Western Plus Mill Creek Inn è situato nel centro di Salem. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Benvenuto nel nostro hotel di Salem, Oregon, in cui sono ammessi gli animali domestici, vincitore del 2017 Certificate of Excellence di TripAdvisor®! Potrai approfittare di una posizione di prim'ordine, vicino alla sede del governo statale e al Salem Conference Center: il nostro hotel di Salem è apprezzato sia dai viaggiatori d'affari, sia dagli appassionati di storia. Grazie alla nostra posizione imbattibile, accanto all'Interstate 5 e all'autostrada 22, i nostri ospiti potranno esplorare la zona con facilità. Offriamo camere spaziose, una piscina al coperto, una vasca idromassaggio e una sauna privata, per permetter ai nostri ospiti di rilassarsi dopo una giornata piena di avventure. Ce n'è per tutti i gusti in questa zona dell'Oregon, dai giardini botanici Oregon Garden al casinò Spirit Mountain, situato vicino all'hotel. Il nostro hotel di Salem, Oregon, si trova vicino alla Willamette University e ai luoghi in cui si svolge la fiera annuale dell'Oregon, molto apprezzata dai nostri ospiti. Salem offre un'atmosfera da piccola città insieme a tutte le comodità di una grande metropoli. In zona si svolgono numerosi eventi imperdibili, come la fiera artistica di Salem, il festival culinario Bite & Brew of Salem e il World Beat Festival. Molti degli ospiti del nostro hotel di Salem, Oregon, si trovano in città per assistere a tornei di softball al Wallace Marine Park, per visitare diverse aziende vinicole della zona o per recarsi al parco a tema Enchanted Forest. Qualunque cosa tu voglia fare durante il tuo soggiorno penseremo noi alla colazione, in modo da farti iniziare al meglio la giornata. Tutti i nostri ospiti potranno gustare gratuitamente la colazione servita al Denny's®, situato accanto all'hotel. Se sei in viaggio per affari, adorerai l'ottima posizione del nostro hotel di Salem, Oregon. Alcuni dei viaggiatori d'affari che soggiornano abitualmente da noi sono dipendenti dell'ospedale di Salem e delle agenzie governative dello stato. Sarà facile concedersi un po' di svago durante un viaggio di lavoro, grazie alla vicinanza dell'hotel al teatro Elsinore, al museo Discovery Village e al Carosello di Salem, presso il Riverfront Park. Prenota il tuo prossimo soggiorno al Best Western Plus® Mill Creek Inn e vieni ad approfittare del nostro servizio clienti cordiale e della nostra posizione imbattibile!Ti auguriamo un soggiorno gradevole!

Best Western Plus

Hotel Mill Creek Inn

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sauna
    Sauna
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
Basato sul parere di 1399 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
895
Molto buono
368
Nella media
83
Scarso
27
Pessimo
26
CONSULTARE I PARERI SU
Affari Affari
356
Business Business
261
Da solo Da solo
76
Di coppia Di coppia
212
In coppia In coppia
328
In famiglia In famiglia
518
Viaggio con amici Viaggio con amici
64
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Perfect stay"

5
04/12/2018

Great service and room. Easy access off I5. Professional, helpful staff. Room was nicely appointed and clean, lots of space. A nice welcome when we checked in. Nice, full breakfast as part of the stay at Denny's next door (which also has great service). I would stay here again. It felt right from the moment we drove up.

"The Best Best Western mill creek inn"

5
01/12/2018

went to Albany and Lebanon, even the Premier Best Western was not as good as this one here in Salem, mill creek. I love Josh and the coffee is the best over 10 other places I've had to stay in 30 days

"Hotel that actually thinks about what the customers needs are."

5
30/11/2018

Really enjoyed our stay. Friendly staff that are more than helpful. We also enjoyed that the recreation facilities, they are open early and late engough to enjoy during my business trip. they are pet freindly as well which we really enjoy they are not only our pets but considered family

"I'd Stay Here Again"

4
28/11/2018

This is the 2nd Best Western I've stayed at this year in the Salem area and this one is by far better. The only downside - which could also be a good thing depending on your taste - was that you had to leave the hotel, walk across the parking lot and into the nearby Denny's restaurant to have breakfast. Since we were there on a weekend, this also meant standing around in a crowded space for 10 minutes to wait for a table. If you like a quick breakfast, this wasn't too fast. Good news is the food was waaay better than the last BW we stayed at where it was available in the hotel. The Good: * The staff was really helpful and friendly * The lobby was nicely decorated for the Fall season * Rooms were clean * Beds were comfortable * HVAC was quiet * Rooms were quiet - hallway included * Great coffee/hot chocolate options with cookies upon check-in * Pool, hot tub and sauna were all nice The Not So Good * As mentioned above, breakfast isn't in the hotel so it's not too quick * Tiny elevator off the lobby - not a problem for us but might be for others * Not a fan of Direct TV - their remote controls are crap but the TV was nice. * Not within walking distance of anything except the Denny's and Costco Overall, I'd stay here again as the price was good and it was a step up from the BW Plus in Albany.

"Best Best Western Hotel Ever"

5
16/11/2018

The Guy who checked us in last night was the most personable desk clerk I have ever had.(I forgot his name, he was working afternoon shift Dec 15,(sorry)) The room was great , the coffee, etc in the lobby is a very nice touch, and the complimentary breakfast at Denny's was nice .The hotel is easy to find. The 12 o'clock checkout is nice as well. I would definitely recommend the hotel, and I would stay again.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Rick. I'll pass your comments on to John (he checked you in). I know he'll be very happy to hear what you had to say! We hope to see you again soon.

"Very friendly staff, super comfortable beds and free Denny's breakfast!"

5
15/11/2018

This isn't one of the best Best Westerns I've ever stayed at. First off, the staff is friendly and attentive especially Josh and Ashley. They remember you when you come back to stay another night, they are on the ball with whatever I need and making accommodations. The beds are super comfortable! Free bottles of water in the fridge every day, cookies daily and Denny's breakfast vouchers daily. Really hard to beat!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We appreciate your repeat business, and hope to see you again soon!

"Great hotel and Awesome staff"

5
08/11/2018

I had a great stay at Best Western Plus Mill Creek Inn. The business was clean and professional. My room was big and very clean. I had an unfortunate incident where the iron in my room malfunctioned and ruined my shirt. i went down to the front desk and was greeted with caring, professional and genuine staff who gave me a new iron right away to take to my room. I was also directed to management the next day who already knew about my shirt, and they took care of it. I know when I come back to stay here, I'm going to get nothing but comfort and quality. I would highly recommend this hotel.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Tyler. I'm glad you enjoyed your stay, and that you were happy with your service. We look forward to your next visit with us!

"Great experience"

5
28/10/2018

This was a very, very nice hotel! We loved the room set-up. The bathroom was large, with everything you need, including a night light! There is extra room outside the bathroom with another sink, counter & mirror. This area also had the fridge & microwave, a pleasant area for making coffee. There was a solid divider between the bathroom area and the bed, making it much more conducive to sleep. (No bright bathroom light shining in your eyes every time another person gets up to use the bathroom). Brilliant! Tub had a high quality no slip mat, plus well built safety rail. We are in our sixties and beginning to appreciate the little things. The ONLY negative we could find was their choice of cable T.V. as it always automatically came on to CNN! We do not care at all for that station, and every time we turned on the T,V., there it was! Seemed like kind of a scam. We had to waste time finding another station to watch. Otherwise, a perfect stay.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Megan. We love hearing that you enjoyed your stay with us! I'll look into the TV issue; it definitely wasn't programmed intentionally to start with a certain channel. We appreciate your comments, and we hope to see you again soon.

"Top notch front desk"

5
25/10/2018

Front desk is top notch, fast, friendly. I travel all over Northwest and hate getting hung up at front desk. It's the worst. But this hotel is super fast and super friendly. Best in Salem. The hotel is decent and is in a good location. Denny's is next door and hotel guest get a discount.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Eric. It's great to hear that you enjoyed you visit with us, and we hope to see you again soon!

"Again ... GREAT DEAL"

5
23/10/2018

Again this is way worth the money. This is a very nice hotel ... especially for the price I paid for this stay approx. $94 per night for a 5 day stay. The hotel's exterior is nice and appears to be in a good area. The lobby is very nicely decorated and the rooms are done just the same. I would highly recommend this hotel to anyone who is needing to stay in the area.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review. We appreciate your repeat business, and hope to see you again soon!

"I was very pleasantly surprised!"

5
22/10/2018

I stayed on the third floor of this Inn. First the staff were great. Professional and friendly. They decorated for Halloween and had cookies for everyone. Also helped me find a place for dinner. The room was clean and big. There were two sinks and plenty of supplies. Lighting was abundant and plenty of channels, including HBO, to watch on the television. Plenty of outlets for my computer and mobile phone. It was very quiet, we didn't hear anyone and wondered if we were alone. We were not. The beds and pillows were very comfortable and pillows were soft. I slept soundly and I have difficulty sleeping. They have the free breakfast until 11:00 am in the Denny's at the end of the parking lot. It was yummy. We ordered two extra bowls of blueberry's at only a $1.00 each. Well worth it. Checkout was very simple, again staff was friendly. Parking was plentiful all around the whole building. I also felt this was a very safe area.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your visit with us, and we look forward to seeing you again the next time you are in Salem.

"Best western plus mill creek inn"

5
22/10/2018

Our family was attending a sports event. The hotel lobby is being remodeled but they cleverly used holiday decorations to make it look appealing. The front office was so friendly and the little seating area on the second floor is comfortable and cute. We all enjoyed the coffee bar area and my kids liked the pool. The room was very clean, neat and spacious. I definitely would stay here again. We tend to travel a lot with sporting teams and I would actually try and get a group rate so we could all stay together. That would involve some beforehand planning :).

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review. We love hearing that you enjoyed your stay, and hope to see you again soon!

"First Time Here"

4
21/10/2018

This is the first time we've stayed at this hotel. It won't be the last. The hotel is clean and comfortable, the location is good and every employee we met was friendly and helpful!! The $20 per night pet fee was very reasonable. We really appreciated the little kitchenette and bar area. As well as the wall-mounted ironing board that was in a mirrored cabinet on the wall, that was a nice change from the usual ironing board taking up space in the closet. The bathroom was a nice size, the towels were great, like new and pretty! The shower head could use an update, but the water pressure was great. The room had a king size bed, a very nice full size recliner and end table as well as a desk and work chair, armoire and a nice big TV. We especially appreciated the fresh remote controls in their little bags, the extra blanket and pillow also in their own bags. I liked knowing those items, especially the remotes had been cleaned between guests! The hotel was quiet and the grounds were well kept. Every morning we received a voucher for breakfast at the Denny's across the parking lot. Can't comment on the pool area, we didn't use it, but I am sure it's every bit as nice as the rest of the hotel! This will be our “home” for our future visits to Salem!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our hotel. We appreciate your business, and hope to see you again soon.

"Oregon Road Trip"

5
15/10/2018

Great clean place for a stop through the state. Room was great, breakfast was at Denny's right next door. Staff was awesome. They made sure my mom had a room in the first floor. The indoor pool was perfect for morning workout.

"The staff is amazing."

5
08/10/2018

I travel a lot for work and have stayed in all brands of hotels. Today my experience at the Best Western Plus Mill Creek Inn was outstanding. Jen at the front desk looked up my rewards card seeing how I did not know the number. She checked me in early and add my rewards points after she found my account. Once I got to my room Jen called me to make sure the room was to my liking. After checking with me Jen also let me know she found my account and added my points for me. This has been a great experience.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Tim. It's great to hear that you enjoyed your visit, and that Jen provided you with great service! We hope to see you again soon.

"Very Nice Accommodations"

5
03/10/2018

Really liked this motel and I've stayed in a lot of them. Classy decor, very comfy beds, good insulation, nice overall space, granite counters, frig, microwave and eat at counter. BW has really upgraded their motels. Front desk staff were helpful and personable. Everything worked from light switches to toilets which is unusual for us. So nice to be able to relax when you get into your room. This hotel is quite busy and the breakfast is a coupon for Denny's next door. The restaurant was mobbed on Saturday morning so we just ate at the counter to avoid a 20 minute wait. We'd go back again since it was readonable and a pleasant experience.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Sunny, for your review of Best Western Plus Mill Creek Inn. We love hearing that you enjoyed your visit with us, and we hope to see you again the next time you are in Salem!

"Pleased"

5
21/09/2018

Very friendly staff, clean and comfortable room will definately stay here again has all the amenities a traveler needs the hotel grounds are beautiful and we were able to park our car in front of our room

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We're very happy that you enjoyed your visit, and we hope to see you again the next time you are in Salem!

"Very clean nice location"

4
20/09/2018

I was in town for a convention and was put up here by the company I have not stayed here before but it was very easy to find the front desk staff were very very friendly and this hotel was very clean the rooms were very nice large good internet the room itself was very clean small amenities that make you feel like home such as mince mouthwash.... It's always nice to have just those small things and not have to ask would definitely stay here again if I was in town rooms as I said we're very nice spacious and the bathroom was bigger than normal not huge but add a little more space than a normal Hotel

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your visit with us, and we hope to see you again soon!

"Clean & convenient"

5
20/09/2018

Convenient location, across from Costco & next to Denny's (which is where you get the provided breakfast). Coffee service was appreciated. Very clean property. Friendly staff. Only problem was weak shower pressure.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Jodi. We appreciate your comments, and hope to see you again the next time you are in Salem!

"Big tv and decent beds"

5
19/09/2018

To start Cynthia at the desk is awesome! Very nice and smiles the whole time. Been here several times and she is always great. The rooms are decent and clean. Shower/tub could use some updating but clean! Pool, hot tub, sauna all decent.. and really pretty clean. Free breakfast at Denny's next door included.. if you like Review is based on type of hotel and location.. this is a good spot

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Kaleb. We appreciate your repeat business. I'll pass your comments on to Cynthia; I know she'll love to hear your positive comments about her service! We look forward to your next visit with us.

"Home Buying in Salem"

5
12/09/2018

When we checked in we were asked which floor we would like to be on, which is a first for me. Usually we are told which floor. Everyone was friendly, professional and there was not an issue that was not resolved for us, i.e., we needed a corkscrew and front desk had one for us. The room was huge, comfortable and the in-room refrigerator was very helpful. We would recommend this motel and would definitely stay here again!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review. We try to meet all of the needs of our guests, and it's great to hear that you were satisfied with our service! We hope to see you again soon.

"Excellent experience! "

5
08/09/2018

I chose this place to stay over after reading all the positive reviews here. I was to had a great experience. The room size is huge, having the two vanities in the bathroom is so helpful when traveling as a family. Needs are comfy and cookies are yummy. We had everything we needed for our stay and would choose this hotel next time we are traveling through. Only concern is the lack of exhaust vent in the bathroom, it gets so steamy and there so much moisture... No mildew yet but probably needs to be addressed, other then that, perfect stay.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Ricky, for your review of Best Western Plus Mill Creek Inn, and thank you for the comments about the bathroom ventilation. We will check all of the bathroom fans, and make sure they are all working better from now on. We hope you'll visit us again the next time you are in Salem.

"very satisfied"

5
08/09/2018

good location, easy access to the I-5 freeway, excellent friendly staff, good sized clean, quiet and comfortable rooms. This facility checks off on all I am looking for when on a road trip. Nice indoor pool and hot tub too.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, James. We love hearing that you enjoyed your visit with us, and hope to see you again soon!

"Pleasure to stay"

5
07/09/2018

Arrived after traveling 200 miles and two golf courses. Was greeted warmly by check-in staff. Given a beautiful room with lots of space. Costco is right across the road, so i could fill up on gas at a reduced rate. Denny's right there to have a good meal. After dinner, sat on a very comfortable recliner to read and almost fell asleep. In the morning, my bill was under to door, so I didn't have to check out. Went across to Denny's for my free breakfast, then on my way.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Amado. We love hearing that you had a great stay with us. Please come visit us again soon!

"It's about all the little details!"

5
04/09/2018

First the hotel is easy to get to, in a good area, stylish, super clean and super comfy! The staff was friendly and check-in and out was speedy. There were many little things that we didn't expect but appreciated. First thing we noticed was the area for coffee/fridge was set up like a mini kitchen with a sit-at countertop. Nice to have the separation from the sleeping area. In the bathroom we liked the dispensers for lotion, shampoo, etc. No more trying to squeeze out of the little bottles, or not having enough. Also in the bathroom was the make-up remover, shower cap and make-up mirror. The main room was spacious with plenty of room for all of our "stuff". Furnishings included the king bed, desk w/ chair, comfy accent chair and 2 dressers. Other things we noticed but didn't use were the recessed ironing board and extra bedding. This hotel will be our #1 choice when in the area!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
It's great to hear that you enjoyed your visit with us, Irene! We appreciate your business, and hope to see you again the next time you are in Salem.

"Great Experience"

5
28/08/2018

From providing cookies at check-in, to complimentary bottles of water, hot coffee (and cappuccino) and a breakfast at Denny's nearby, the amenities provided here were unexpected and very welcome. Our room was clean, bright and comfortable. Will definitely use and recommend this location when visiting again!

"My Choice for Comfort"

4
26/08/2018

I'm usually on Salem twice a year. When I'm in town, the Best Western Plus Mill Creek Inn is my choice. Hand on and off the freeway; decent , accommodating staff; great beds; quiet rooms; excellent pool and spa; decent workout area; office space; and breakfast is available at Denny's across the parking lot Great, comfortable place for one or any number of nights.

"Homeward Bound"

5
26/08/2018

Salem was a great place to stay. Would have been nice to stay longer. Best Western was great with friendly staff. Pool was big and the kids loved it. Hot tub was enjoyable too. There is no restaurant at the hotel so Dennys it is, across the parking lot. Was good. Vouchers for a selected complimentary breakfast and 15% off other food.

"We always stay here"

5
24/08/2018

We like the convenience, rooms, and service. Great value and outstanding staff service. The Denney's next door is very convenient and the hotel provides vouchers for free breakfasts at Denny's. Always fresh coffee available and each room has a coffee maker, microwave oven, and refrigerator.

"Great hotel for the price"

4
23/08/2018

The rooms were clean and the staff was friendly. The coffee they had in the lobby was great. I would recommend this hotel to family/friends and would definitely stay here again when I come back to Salem.

"Great room! Best price! Wonderful Free Breakfast!"

5
22/08/2018

Just a drop-in for the one night. Got a discounted rate. Room on the 3rd floor. They do have an elevator. GREAT Room! Large with everything! Good lighting. Lots of pluses: ironing board in wall cabinet. Double sized closet. 2 sinks, one in the bath and one outside. Lighted makeup mirror on the wall. The toiletries include makeup wipes, mouthwash, shower caps, with dispensers in the tub/shower for shower gel, shampoo and conditioner. One thing missing is electrical outlets on the night stand. One outlet on the lamp stand on the desk. Fortunately we carry and used a power strip to charge our electronics. Not very quiet for a top floor. We usually retire at 10 pm, however there were kids running up and down the hall banging doors. Next door bathroom & closet doors banging, dropping things so hard on the floor my bed shook. Finally at about 11:15 pm it stopped. I did sleep well after the noise quit and got up late. Checked out was easy, they emailed my bill. Fortunately they have the free breakfast until 11:00 am in the Denny's at the end of the parking lot. Best Free Breakfast ever!

"Nice experience"

4
21/08/2018

Me and a friend stayed here. Room with 2 queen beds. 3rd floor - very quiet. All the amenities you expect and great staff. The breakfast at Denny's is good - you get a limited choice but I thought it was fine. Plus, you get 15% off other meals there by showing you room key. It cost less than $10 to/from the Salem Amtrak station... And about that to get to the capital building...good location.

"A great value"

5
20/08/2018

I was very pleased with my stay here. It was clean, cozy, and well supplied with amenities. It was also very up to date. Who needs a Holiday Inn Express, when you have this as an option. I would definitely recommend to anyone traveling through the area.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We're very happy to hear that you enjoyed your visit, and we hope to see you again soon.

"Amazing Stay!!"

5
13/08/2018

Stayed here 5 nights for my Wifes Birthday. Breakfast is included across the parking lot at Dennys. Very clean, quiet rooms and very friendly staff. Ashley was amazing and very helpful!! Can't wait to go back!

"Great hotel, reasonable price."

5
12/08/2018

Friendly and informative staff, comfortable room and bed. Nice touches like nightlight in bathroom and lighted magnifying mirror. No in-house breakfast but free breakfast voucher at Dennys next door with plenty of choices.

"Comfortable night"

5
12/08/2018

Spent one night during a long road trip. Very nice spacious room and comfortable beds. Breakfast was across the parking lot at a Denny's. The items were limited on the voucher, but our plates were very good. Cocktail lounge was very convenient the night before.

"A Night out of town"

4
09/08/2018

Well located with very friendly staff and very clean rooms. Will be happy to stay there again when the time comes. Great amenities with a restaurant just next door. Very convenient location. We travel a lot for pleasure and this is one of the better locations.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review! We are grateful that you chose to stay with us, and we hope to see you again the next time you are in Salem.

"Salem's best"

5
08/08/2018

We've stayed in five places in Salem and this one's the best. It's a much better deal than the one listed as #1. Best Western Plus Mill Creek has large rooms, a good breakfast, a nice pool and lots of parking. Staff members were friendly and professional. We got cookies and water, and extra towels. The breakfast is at Denny's -- not ordering from the menu but from five choices for hotel guests -- a good variety and large serving sizes. (We ate there five consecutive mornings and had enough choices not to be bored.) Our room had two sinks and looked like it had been redecorated fairly recently. Costco's across the street and Walmart is a 3-minute drive away (with Kohl's and some fast food options). I-5 is a two or three minute drive away.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We're glad to hear that you enjoyed your stay with us, and we hope to see you again the next time you are in Salem!

"Best Western to the Rescue"

5
05/08/2018

Best Western saved our night! We had booked and quickly found out after check in that our other hotel was disgusting! We called Best Western (our normal go to on trips to Disneyland) and they had an available room for the night. John quickly booked us into a room and we checked out of the other hotel (almost ran) and made our way to the Best Western Plus at Mill Creek. John was at the desk and checked us in with no problems, he empathized with our circumstance and even gave us extra cookies (ummm...everything gets better with cookies). Our room was clean, stocked with complimentary water, and was secure with an entrance inside the building. The king bed was amazingly comfortable and large enough for my sister and I to share comfortably as a last minute option. Great water pressure in the shower and the papaya soap was a nice surprise. When we ordered pizza the front desk called to confirm we had ordered before sending the delivery guy down to our room. Breakfast is a choice of items at the Denny's next door. Good selections from eggs, toast, sausage, bacon, hash browns and if you'd prefer French toast, pancakes or an egg white option and even an oatmeal option. And if you don't get enough coffee at breakfast, grab a cup for the road in the lobby and some hot chocolate for the kids (or you if you'd prefer).

"Great place to stay"

5
04/08/2018

We were up in Salem for my cousin's wedding. We chose this Best Western Plus as it was close to the wedding. We were very pleased with our stay. The staff was extremely friendly, the hotel was clean and the grounds were well-groomed. There was plenty of parking. Even though it was in the mid-90's during our stay, the hotel was kept at a comfortable temperature and the in-room A/C was awesome! Breakfast is at Denny's next door (apparently owned by the same person), and while the menu was limited, the food was good and fresh. Highly recommend.

"Deffinately "NOT" a plus"

2
31/07/2018

Looks good from the outside but don't be fooled. Very dated inside, need new carpets that don't smell, even some fresh paint. People are smoking just outside so don't leave your window open, smoke will join you. NO onsite bar or café. I don't know how this could be considered a "Plus" hotel. Sunday night for two, $161, not worth the price. Maybe $75 would be more like it. At least they give you breakfast coupons for Denney's

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
I'm very sorry to hear that you didn't enjoy your stay with us, Tom. We are in the process of renovating the hotel, but we are always working to provide a clean, enjoyable experience for our guests. We encourage our customers to let us know if anyone is smoking right outside their rooms. Oregon state law does not allow anyone to smoke within 10 feet of doors and windows. We will continue to try to improve in the future, and hope that you will give us another opportunity in the future.

"Solid hotel"

5
27/07/2018

Welcoming staff, nice rooms, decent beds. Breakfast at Denny's and coffee in the lobby. Pool and jacuzzi was delightful as well. What else can you ask for? I'm not sure but I'm just writing cause I need 200 characters in my review... lol

"Awesome Hotel"

5
27/07/2018

This hotel exceeded our expectations! When we walked in we were greeted very kindly! Every staff member we spoke with was very polite and helpful. We received vouchers for the Denny's to have breakfast. Our room was very clean and had very comfortable beds and pillows. They have a small fitness center and have a pool and a kiddy pool. Also 2 sauna rooms and a hot tub. We will definitely be staying here again on our next trip to Salem!

"A little dated but nice!"

4
25/07/2018

Stayed with family for two nights while visiting my sisters. The hotel itself is a little older looking but very clean and had beautiful pictures of local landscapes etc which I loved. The rooms were very large and spacious for me and my three children. Everything was in nice working order. The pool there was wonderful. It has a large pool, a smaller shallow pool for smaller kids and hot tub with plenty of clean towels, seating and high ceilings. The only drawback is that breakfast is not served in the building rather vouchers are given for the Dennys adjacent to the hotel. I like Denny's though and we had a really funny server the second day so I didn't really mind. I would stay here again.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your stay with us! We appreciate your business, and hope to see you again soon.

"Excellent hotel stay"

5
25/07/2018

Excellent hotel. Very clean. Very comfortable. Staff was extremely helpful and friendly. Jen checked me in and made sure everything was perfect. Went out of her way to make sure I had everything I needed. Would recommend this hotel and will definitely stay again.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Michael. I'm happy to hear that Jen took such good care of you, and that you had a nice stay. We hope to see you again the next time you are in Salem!

"Great hotel!"

5
24/07/2018

Unfortunately, we didn't get to enjoy the pool (which looked really nice) as we got here late and left early. The lobby is very nice, the rooms too. We brought our dog so appreciated the pet friendly room and the grounds outside to walk him. Breakfast at Denny's was good. Would definitely stay here again.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Pamela, for your review. We're very happy to hear that you (and your dog) enjoyed your visit with us! We hope to see you again soon.

"Nice hotel"

4
16/07/2018

Our room was clean and comfortable. The bed was great. I booked this hotel on it's reviews and that it has breakfast included. The breakfast is at a Denny's in the same parking lot. And you are limited to just a few choices. We got some recommendations for breakfast restaurants from the front desk along with a couple of personal reviews from the desk clerk. We took his advice and found a really great place. My review for the hotel & staff is 5 stars, the provided breakfast took it down one. Hotel buffet breakfasts are better than the Denny's selections provided.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Jean. We appreciate your input, and hope to see you again soon. Jake Bryant General Manager

"Baseball"

5
12/07/2018

This was one of the best hotels I have stayed in. Hotel was very nice and well appointed. The highlight of my stay was one of the clerks. Both my was a true jewel. He was friendly, very helpful of surrounding destinations and directions. Funny funny man The rest of the staff was great also. Would stay again and again.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Vicki, for your review of Best Western Plus Mill Creek Inn. I love hearing that our front desk staff took great care of you! We appreciate your business, and hope to see you again soon.

"First solo vacation to visit friends"

4
10/07/2018

This hotel has a great location for visitors unfamiliar with the area. Easy access to I-5. Comfortable rooms, nice amenities, & welcoming staff. Having a restaurant next door is convenient. Housekeeping did a great job during our stay & were very accommodating with our requests.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Julie. It's great to hear that you enjoyed your stay with us! We hope to see you again the next time you are in Salem.

"Unexpected luxury and service"

5
09/07/2018

We arrived early 2:30 pm and asked Jen at the front desk for advise on dining. She sent us to Gamberetti's which has outdoor dining overlooking a quiet park with a stream running through it. She was a skilled multitasker talking on phone, checking us in, advising on dining and tv remote operation. Amazing talented lady! The weather was a perfect 76 and the food and service was excellent. Our room was immaculate, comfortable, quiet with all the amenities you would expect in a Best Western Plus. Jen made us reservations for our next destination and is a great asset to the Mill Creek Inn.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. I'll share your comments with Jen; I know she'll be very happy to hear them! We hope to see you again soon.

"Stay for 4th of July"

4
04/07/2018

Great location, Great price, excellent customer service, comfortable clean rooms, great pool. DO NOT EAT AT DENNIES! The restaurant is the reason this place is not getting a 5 star. The hotel owns the restaurant so you would think that they would staff it accordingly but no. I took my family there last night around midnight to eat because we got in late. We waited 45 minutes for a table and then another 20 minutes to be waited upon and another 30 minutes to get our food. The place was not very busy and understaffed. Our food was cold and super hard and tasted horrible. I have never seen so many tweeters employed at one establishment. I'm not sure about mid days or mornings but I can tell you this is not a family friendly restaurant at night and there is no way my family and I will be returning. Now the hotel on the other hand is great and we will be more than happy to stay here again.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review. I'm sorry about your experience at Denny's, and I will share your comments with their management. I hope that you will give us another opportunity the next time you are in Salem.

"FANTASTIC stay!"

5
03/07/2018

I would definitely stay here again. First it's a lovely hotel, very nicely done, well kept up, clean, and a real luxury feeling to it. The hotel was having trouble with their WATER, and you should call ahead to make sure the water is working again, it had a city wide restriction for certain populations, which meant some of us couldn't shower or use the water to brush our teeth. They provided bottled water and were very helpful overall. Staff was great. We got room 217 which was fantastic, it housed all 5 of us, and it wasn't cheap, but it was roomy and really wonderful. I didn't get to use the hot tub or many of the amenities. The fitness room was closed to our kids who are 16/15, which was a disappointment to be honest, that rule probably should be relaxed. But at any rate, it was a really good stay!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Ali. It's great to hear that you enjoyed your visit with us, and we hope to see you again soon!

"Excellent"

5
24/06/2018

Very comfortable and clean and we'll kept. Highly recommend. Worth every penny. We stopped for an overnight stay while traveling and this turned out to be our favorite hotel of the trip. Good location.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
We're very happy to hear that you enjoyed your visit with us. We look forward to seeing you the next time you are in Salem!

"summerize visit"

4
21/06/2018

I spent 5 nights here. The room was spacious and clean but the klennex was never replaced and I had to get a new box at the desk. Breakfast was at Denny's and it was ok, but could have been more choices

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Phillip, for your review of Best Western Plus Mill Creek Inn. We appreciate your comments, and will use them to improve in the future. We hope to see you again soon.

"Courteous and professional staff!"

5
16/06/2018

The staff were kind to my family. The breakfast was exceptional, the cleaning staff were great too and above all it was reasonably priced per night. I will be staying here next time I am in Salem.. ..

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your stay with us! We hope to see you again soon. Jake Bryant General Manager

"Weeknight Stay"

4
15/06/2018

I stayed here on business for a couple nights during the week. The room was spacious, clean, and quiet. However, the refrigerator would make a single "tink" sound every 15 -20 minutes when the compressor would turn off/on and it woke me up several times both nights. For the complimentary breakfast, they send you across the parking lot to Denny's. I only ate there one morning and the experience was not good.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. We appreciate your comments, and hope to see you again the next time you are in Salem.

"Good standard hotel room, but breakfast not great"

4
03/06/2018

The one drawback is that, for the free breakfast you have to go across the parking lot to Denny's. As a business traveler, I don't have that much time in the morning. A breakfast buffet in the hotel would be much more convenient. I didn't even try the Denny's breakfast because it would have taken too long.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We understand that some guests don't have time for a sit-down breakfast at Denny's, so we also offer a Grab n Go breakfast bag at the front desk. We appreciate your comments, and hope to see you again soon. Jake Bryant General Manager

"Very clean, friendly staff"

5
30/05/2018

The hotel and room was very clean! The staff at the desk was very kind and helpful. They offer a voucher for breakfast at the Denny's restaurant next door, only thing is we had to wait for a table and it's not completely free because you have to tip. I would prefer a continental breakfast at the hotel which would be more convenient and totally free.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review. We're appreciate your comments, and hope to see you again the next time you are in Salem! Jake Bryant General Manager

"Clean, Friendly staff, Comfortable. Love this Hotel!!"

5
29/05/2018

The staff was friendly and professional the Hotel was clean inside and out. I felt very safe in this location and comfortable compared to other hotel stays in this area. Quick access to the highway, and next door to Costco. The hotel location is quiet and feels very private.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We're very happy to hear that you enjoyed your visit with us! We hope to see you again soon.

"The cleanest hotel we have stayed at!"

5
22/05/2018

We love staying at Best Westerns, but this one is by far our favorite! The staff is very friendly and helpful! We will be staying here again! We travel a lot and the rooms at this Best Western were the cleanest we have seen. Thank you for a pleasant stay!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We love hearing that we provided you with an excellent stay, and look forward to your next visit with us!

"Great job by all the staff"

4
21/05/2018

A big thank you goes out to the staff at the Best Western Plus Mill Creek Inn. I stayed at this location for a month during some training I attended. The staff was always courteous and helpful! My room was always clean and I never needed to worry about anything I might need. They even helped me stay in a room where the bed was comfortable for me. the front desk staff was very helpful and if I did come to them with an issue, the issue was resolved immediately! Great job to all the team! Please share this with your team. S. Kellis

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review. I will pass your comments on to our staff; I know they'll be very happy to hear that you were pleased with your service. We hope to see you again soon!

"Great place to stay....."

5
19/05/2018

Booked this location as family was already staying here for the willamette graduation. Got the last two rooms. What a pleasant surprise! Front desk staff was super helpful and friendly. Their genuine enthusiasm for their work shines through. The shuttle guy was super sweet and it was such a nice perk. Denny's..... they are a wee bit disorganized and slow but I'll let that pass as it was Mother's Day weekend and graduation weekend. Pool was perfect and super clean. Would definitely recommend this location.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Stefanie. It's great to hear that you enjoyed your stay with us; we always to to provide our guests with a great experience! We hope to see you again the next time you are in Salem.

"Nice place to stay"

4
16/05/2018

Went to Willamette University graduation in Salem. The room was a little above average ( loved a sink in the bathroom and one right outside the bathroom). The staff was outstanding. Received a voucher each morning for breakfast ( with limited menu) at Denney's next door. Nice touch.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. We appreciate your comments, and hope to see you again soon! Jake Bryant General Manager

"Terrible front desk lady"

1
16/05/2018

I was treated very badly by the front desk morning lady and I heard noise all night long and didn't sleep hardly at all due to the noise and terribly uncomfortable bed and Lisa the manager did not care one bit or offer any thing for my troubles. Now that's poor customer service. I would not stay here again that is for SURE.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
I'm sorry to hear about your negative experience with us, Misty. We always try to provide an exceptional stay for our guests, and we will use your comments to work on making more improvements in the future. Jake Bryant General Manager

"Great place for traveling families"

5
13/05/2018

This is a great place for road-tripping families. Good location, clean and spacious. Laundry facilities and indoor pool (with towels supplied at the pool) were a hit with all the kids (range 8 - teen). Nice breakfast. The customer service was excellent, especially, the front desk receptionist, John. Great attitude, friendly, courteous and most importantly, focused on customer needs. It really set the tone for our stay (2 nights). Definitely would go back.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Allison, for your review. It's great to hear that your family enjoyed your visit with us, and we hope to see you again the next time you are in Salem! Jake Bryant General Manager

"Good place overall"

5
10/05/2018

Pleasant check-in staff (with cookies!) Plenty of parking. Large room with king bed, desk, recliner, frig, microwave, bar with 2 stools, good lamps. Decent towels & pillows. Wooded area out back was good for walking our dog. Quiet at night, considering the size & nearby roads. 15% off for dinner at Denny's and breakfast at Denny's included.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We're glad to hear that you enjoyed you stay with us! We hope to see you the next time you are in Salem. Jake Bryant General Manager

"Clean, friendly staff and what I needed"

4
28/04/2018

I was there on business for two nights. Hotel has a decent size pool for a small hotel. Workout room has treadmills, small stationary bike, elliptical bike, small hand weights, bottled water for your refills, TVs, and was clean. Breakfast voucher for next door Dennys, they offer breakfast bag to go, 24hr coffee with flavors in lobby, free bottled water in the inroom fridge, microwave in the room. Clean, very clean! Bed comfortable, rooms big in size, and has enough towels and shampoo,etc. First night plenty of hot water in shower. Next two mornings, luke water at best. The hotel was full, not sure if that played a role in the lack of hot water. Thin walls, but I only heard any noise if I was walking past a room. No issues when I was in my own room.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We appreciate your comments, and hope you'll give us another opportunity to host your lodging needs.

"Excellent service and accommodations!"

5
27/04/2018

Best Western Mill Creek Inn staff are the best! They remember your name, greet you with a smile, and provide service that is above and beyond. They do everything possible to accommodate any request and are glad to do it. They offer concierge tips for events, places to see, restaurants, and shopping. Bravo to a stellar staff!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Steve. It's great to hear that you enjoyed your stay with us, and we hope to see you again soon! Jake Bryant General Manager

"Friendly staff"

5
26/04/2018

Lisa the sales manager is wonderful! She was so helpful and knowledgable. Everyone there greeted me with a smile, from the front desk staff to the cleaners. Great place to stay, clean and comfortable.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Kathryn. I'll share your comments with Lisa and the rest of our staff; I know they'll be very happy to hear what you had to say! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Always Stay Here"

5
22/04/2018

My husband and I always stay here when we're traveling through the area. The bed is awesome and we get a great night's sleep here. The front desk staff was very generous with their freebies upon arrival and departure. Thank you!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Laura, for your review of your stay with us. It's great to hear that you enjoyed your visit, and we hope to see you again soon! Jake Bryant General Manager

"room"

4
22/04/2018

the rooms were nice and clean, the staff was very helpful. the tv didnt want to work but the staff spent about an hour and got it working. I didnt like that the only way to get breakfast was to go to the dennys next door and had to eat it there. would liked to have been able to get it and take it back to the comfort of my room.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We appreciate your comments, and hope you'll visit us again the next time you are in Salem. Jake Bryant General Manager

"Great Place to Stay"

5
19/04/2018

The Hotel was clean and the staf was very friendly at check in and at check out. The hotel has easy access to other amenities I look for when traveling. Easy access off of the free way. A very nice place to stay and not over priced

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your stay with us! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Best Choice for Travelers"

4
16/04/2018

Best Western Plus Mill Creek Inn is the best choice in Salem for anyone who isn't looking for a romantic experience (roses, chocolates and turn down service). I've stayed in several BW properties, and this is one of the best. Sink in the bathtub/toilet area, and one outside. Breakfast next door at Denny's, but they also have Grab 'n Go bags for those of us who don't have time to sit down. Consistently friendly and helpful staff, clean rooms, and an elevator. Oh, and next door to Costco, and close to shopping. You can't go wrong.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your stay with us. I know you have many choices of places to stay, and we're grateful that you chose to stay with us! We hope to see you again soon. Jake Bryant General Manager

"Good place to lay my head"

5
15/04/2018

The Best Western Plus in Mill Creek Inn was just what I needed. While I was only there for 6hrs, I felt really welcomed. The front desk staff were helpful and friendly. The coffee was good (I wish the cups were a little bigger). I was pleasantly surprised to find little to go bags with a few items granola bar, piece of fruit and water. If I had not slept in, there was the option for breakfast at Denny's (same parking lot) as their continental breakfast. Also as a single female who arrived late, I felt safe arriving. My bed was comfortable and they had this great smelling soap. I would stay here again.

"No breakfast at this hotel!"

4
13/04/2018

In the AAA book it states that this hotel has a full breakfast - not true!!! They give you coupons for breakfast at a Denny's which is across the big parking lot. The coupons give you a limited choice of what you can order - not much choice and no changes or substitutions! It was pouring rain when we were there and we had to slog through some nasty weather to get to breakfast. The room was fine and had a refrigerator, microwave, and coffee pot. I wouldn't recommend this one, however, because of the lack of breakfast.

"Best little stop I made"

5
12/04/2018

After driving for two days I stopped here for a much needed reprieve. Friendly staff that took my reservation on the phone put me in a room close to everything. Free breakfast at Denny's that was way better than most continental freebie breakfasts I've been subjected to. Their pool and fitness rooms are nice and open 6a-10p. They have laundry facilities as well. If you're having to stay in the PNW during winter or really anytime this is a great spot. Oh and they even had a complimentary toothbrush for me as I dropped mine in a Starbucks bather and that was that!

"Customer Care"

5
04/04/2018

We have been staying at the Best Western Mill Creek Inn for the past 5 years, since our #2 daughter began attending Willamette University. We have always been very pleased with all aspects of our stays. Starting with location, then friendliness and service of the staff in person and on phone calls, to the cleanliness of the rooms, grounds and facilities. We will continue to make the Mill Creek Inn our choice of places to stay when we are in the area.

"Great hotel, amenities & location near Willamette U"

5
02/04/2018

We were greeted by a friendly & helpful associate at check-in. Rooms are spacious with nice in-room amenities (e.g. Seattle's Best coffee). The only suggestion in our room is for housekeeping to refill the liquid soap dispenser in the shower) - minor issue. Rooms are clean & comfortable, & love the location near Willamette U. The only "issue" we had was with Denny's where the free breakfast is offered with the hotel stay. It took nearly 30 mins. to get our food after ordering, & the food wasn't hot when it arrived. The server didn't return to offer coffee refills, or to check on our meal. Our server did tell us our "order was lost," hence the delay. Not sure why it took 30 mins. to cook/serve bacon & fried eggs & yogurt/fruit though. Overall, BW+ is a great hotel & we'll return on our next trip to Salem.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Leiann. We're very happy to hear that you enjoyed your stay with us! I apologize for your experience with Denny's, and I'll share your comments with their management. We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Spring Break"

4
26/03/2018

Comfortable room and good bed. Denny's breakfast in the morning was a nice start to the day. Staff at check in were very friendly and helpful. Third floor was quiet as recommended which we appreciated

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. It's great to hear the you enjoyed your visit with us! We hope to see you again soon. Jake Bryant General Manager

"Great experience overall "

5
18/03/2018

I came down for the DPO Platform Convention and thought that my reservation was for Saturday evening since I didn't even arrive till after the Saturday meeting. To my surprise, my Hotwire Hot Deal scheduled me to arrive Friday instead of Saturday. Not the hotels fault, but fortunate they had a room (I have to try to see if I can get a credit) anyway I got a King room and it was very nice, safe since I was traveling alone, and VERY comfortable bed! It exceeded my expectations and had an incredible night sleep so that I was bright eyed and bushy tailed for Sunday's plenary section. I enjoyed my free breakfast at Denny's.Thank you Best Western staff you were great and very helpful! I will forever enjoy my disposable wine opener ??! I hope I'm able to get my Hotwire credit since they don't allow for a phone number to contact guests for confirmations.

"Great employees"

5
15/03/2018

We arrived late in the evening after a long stressful day of driving and a reservation at a different hotel being mixed up-- but John at the front desk was kind, friendly, and instantly put us at ease. He went above and beyond, even asking if we had eaten dinner yet and offering his recommendation for a couple near by places to eat. The room was spottless and bed was very comfortable. Overall great hotel experience and wonderful employees all around.

"disappointed"

3
03/03/2018

pleasant hotel decent room and bath good location, just off the interstate BUT! Had a bad experience that was not resolved and not followed through. Stayed here this week, first morning ran out of hot water half way thru shower informed the front desk, they said sever rooms reported same,came in latter in the day and was told hot water fixed got up the second and last morning, no hot water again! informed the front desk and they said the problem was fixed the day before, I asked did they check my room, they said they checked some but not sure about mine I ask that the general manager make an adjustment to my bill I have not heard from the general manager of anyone else. found the situation disappointing, unresolved, a bad start to my day, and a bad taste about the property. I would not stay here again. ALL BE WARE!!!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
I'm sorry about the hot water shortage that you experienced during your recent stay with us. Please call me at (503) 585-3332 or email your name and the dates of your stay to [email protected], so we can discuss this further. The hot water issue has been fixed; we hope you will give us another opportunity in the future. Jake Bryant General Manager

"Ok......"

3
27/02/2018

Convenient to downtown was really the biggest perk. We stayed 3 days and did not sleep very well. Beds were average, extremely noisy you can hear people in the halls slamming doors, we could hear everything above us. I was looking forward to staying there and was disappointed with rooms. It was definitely not worth the $142 a night! Next trip I will be booking a Bed and Breakfast!!

"The Best Stay"

5
19/02/2018

This is a beautiful place to stay, the rooms are very clean and spacious with tons of USB ports and spots to plug in. The hot chocolate and coffee machine in the lobby was a nice added bonus.. John at the front desk was AWESOME, very friendly, inviting and knowledgeable, you can tell he loves his Job and goes above and beyond to make each person feel welcome as they walk through the doors..

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We're very happy to hear that you enjoyed your stay with us! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Standard BW"

4
16/02/2018

Hotel was clean and comfortable. There is a Denny's opposite where you get breakfast with a hotel token. The only problem was a cold first night - the heater is too loud to use. However for my second night I asked for a second blanket and it was fine. WiFi is good. Staff extremely welcoming.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property, and for the comments about the heater. I will ask our maintenance staff to inspect all of our heaters for noise issues. We appreciate your business, and hope to see you again soon. Jake Bryant General Manager

"Great stop during my travels...."

5
12/02/2018

I am a Best Western Rewards traveler, so I've stayed at many Best Western properties, and this one ranked at the top. I was traveling from Washington to California and just needed a place to stay for one night. I was greeted by a very energetic friendly man, who made me feel very comfortable. The parking was plentiful, and easy to find a safe, well lit spot. I had a large 2 queen bedroom on the 3rd floor, that had the usual much appreciated Best Western in room coffee maker, refrigerator, microwave, and hairdryer. There was also a table with 2 chairs, PLUS a desk with chair, large flat screen TV, and a window that actually opens!!! There were 2 vanities, one in the bathroom and one just outside of bathroom, which is my favorite layout. The tub shower had shampoo, conditioner, and shower gel dispensers....I love this because of reducing waste (I am from the "green state")...no recycle bins in the room..??..thought that was strange...until I stayed at another Best Western in Oregon and they didn't either... The bed was super comfy, sheets were soft, and had a much nicer blanket than many other hotels that have a heavy scratchy blanket. I used the hot tub in the morning, the pool area is great! Looks like plenty of room both inside and out. Finally the complimentary breakfast in the morning is Denny's located in the parking lot. I normally don't eat at Denny's, but fresh pancakes and OJ in the morning was a nice surprise. On a side note, I'm very quiet in my room, keep my TV low, and walk softly not to disturb other travelers, so unsure why the people staying below me had their loud exhaust fan on the entire time I was there...not a complaint at all about the hotel, it was just annoying.... I highly recommend this property, you won't be disappointed.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your stay, and all of the amenities that we offer. We hope to see you again the next time you are in Salem! Jake Bryant General Manager

"Great place to stay!"

5
12/02/2018

Listen, you just can't miss with this hotel. Easy on and off the interstate; very nice professional staff; good looking place when you arrive and walk in the lobby. The room was big, with comfortable beds, big bathroom. Everything was clean. The hotel was full, no vacancy, but very quiet and good parking. Nice pool, sauna, and work out room. Hotel is within walking distance to Costco. We will stay there again and recommend this place to our friends and family.

"Best Western Plus Mill Creek Inn, Salem Oregon saves the day again."

5
10/02/2018

Best Western Plus has on one time after another has satisfied my last minute requests. They have delivered again and again. After traveling a considerable distance to Salem and to have a reliable, efficient, and friendly person that I can rely on every time. Ashley in particular, has accomadated my last minute needs for one, two, and sometimes even a three night last minute three night stay. Call it luck, I call it extreamly good customer service. Big thanks Ashley. ;)

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property, Michael. I'll pass your comments along to Ashley; I know she'll be very happy to hear what you had to say! We look forward to your next visit with us. Jake Bryant General Manager

"Amazing! "

5
02/02/2018

I'v stayed at a lot of hotels over the years and I'd just like to say the stay here is one of the best. Originally had a reservation at another hotel across the street and decided to cancel and come to BW because there was better parking and it was an awesome decision! The staff was beyond friendly, the rooms are immaculate, and they even provide breakfast from Denny's located in the same parking lot. I am truly overwhelmed with the outstanding experience we are receiving! Thank you BW + Mill Creek Inn, we will most defiantly be back! P.S. I haven't concluded my stay here and I felt so compelled to express my sincere gratitude!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We always try to provide the best customer service, and it's great to hear that we succeeded with you! We look forward to your next visit with us. Jake Bryant General Manager

"Salem Stop"

5
28/01/2018

This was a pleasant hotel. Very quiet. The staff was courteous and helpful. Nice amenitie. Breakfast was next door which was convenient. There was coffee and hot chocolate in the lobby. Plus cookies s chec in.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. I'm glad to hear that you enjoyed your visit with us! We hope that you'll visit us again the next time you are in the Salem area. Jake Bryant General Manager

"Very friendly staff!"

4
23/01/2018

Hotel staff were consistently very friendly. Room was large, clean and comfortable and location convenient walk to Costco, Walmart, Lowe's. Pool is huge with a smaller kiddie pool and hot tub. So the hotel itself would get five stars, if it weren't for the Denny's breakfast: My only complaint, and I shared this with front desk staff, is the breakfast at Denny's. We ate there two days and the Friday, the service was good, the food okay (can't Denny's get eggs right?). On the Saturday our food was lukewarm, the eggs barely cooked, and our waitress ignored us once she took our orders and brought our food, even pouring coffees all around us, but passing by us. Maybe they think the hotel guests won't tip, so why bother giving good service. The third day, we didn't bother going to Denny's.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your visit with us! It's important to us that you enjoy your breakfast as well as the rest of your stay, and I will pass on your comments to Denny's management. I know that they will work harder to impress our guests in the future. We hope to see you again soon! Jake Bryant General Manager

"Overnight stay for tournament"

5
23/01/2018

We stayed overnight for a volleyball tournament. The rooms were nice, clean and reasonably priced. Breakfast is next door at Dennys which is included in the room fee and was very nice. Great way to start the day.

"Expected a bit more"

3
21/01/2018

We were “greeted” by a woman in an arm cast after she finished her phone call by downcast looks and snarled lip. Only after proving that I indeed had a reservation did she almost smile at us as she tossed two wrapped cookies in our direction. We were given two meal vouchers for Denny's and told that they also offered discounts to hotel guests, later when I asked why only two vouchers for four occupants I was told that she'd only seen two of us. I explained that I was traveling to PDX to pick up the others which was why I had stated our occupancy as four and not two. A two occupancy has a lower nightly rate, not the rate I had paid. The pool and hot tub area was quite nice and open. I believe the tall ceiling would help with echo that often occurs with indoor pools, we had the area to ourselves so no opportunity to test that thought. Shower pressure was inconsistent as was temperature. Beds were firmer than most I've slept in. Breakfast at Denny's was slow and nothing like a regular customer. Wishing I would have made a different hotel choice!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. I'm sorry to hear that you did not have the great experience that we always try to provide our guests. I will share your comments with our staff, and we will continue to try to improve. We hope you will give us another opportunity the next time you are in Salem. Jake Bryant General Manager

"Awesome"

5
15/01/2018

After checking two other hotels in the area, we were very pleased to find the Best Western Mill Creek Inn. Their facilities were clean, comfortable and spacious. The pools were clean and well-kept. John at the front desk was amazing! He was Upbeat, humorous and, knowledgeable. He anticipated our needs. He needs to be cloned and placed at all establishments with customer service! Well done!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Stephanie, for your review of Best Western Plus Mill Creek Inn. I'm happy to hear that you enjoyed your visit with us, and that John provided you with excellent customer service! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"3rd visit always great"

5
12/01/2018

This property is great for our family anytime we find ourselves needing to stay the night in the Salem area. The king suite is great for space and always clean. Pool area is perfect. Staff is friendly. One area for improvement is the DVD rental library...but all in all very happy with our stay.

"Great place"

5
12/01/2018

This place is fantastic, from check in to the rooms. The best Best Western I have had the pleasure of staying at. The staff are great, the pool is nice . I will definitely stay here if in Salem area!!

"Nice touches for a great price"

5
07/01/2018

We weren't able to check in until late after a long day of travel but John was working the front desk and made what is normally a routine experience into one we wanted to acknowledge. He went out of his way to make it interesting. Once inside the room we found the remote in a protective sleeve to keep it sanitary. If a hotel is going to do something unusual like like on such a minor detail, it speaks volumes to me about how they want their guests to feel. The room was great, especially for the price, and having a free breakfast at Denny's is a nice touch. Kudos to the management of this hotel.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property, Chris. I'll pass your kudos on to John and our housekeeping staff. We take great pride in our customer service, and the cleanliness of the rooms, so your comments mean a lot to us. Thank you for your business, and we hope to see you again soon! Jake Bryant General Manager

"Very Good"

4
07/01/2018

It was very Clean. Helpful Staff at entrance. clean room. comfortable bed. The pull and Hot top was very clean and perfect. We had a bedroom with two queen bed. Totally recommend this hotel. The pull and Hot top was very clean and perfect.

"Great Hotel and Free Denny's Breakfast"

5
06/01/2018

I love breakfast and when the hotel gave coupons for a free breakfast, I was elated. Not only a great breakfast but the hotel is reasonably priced (senior discount), clean, friendly and the rooms are large with great beds.

"Great Hotel"

5
03/01/2018

Great hotel, with good location, nice pool and jaccuzi I've been here three times in the last year and have enjoyed each stay. The hotel is always clean, rooms are ready on arrival. The lobby always looks great.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We appreciate your repeat business, and it's great to hear that you have enjoyed your visits with us. We hope to see you again soon! Jake Bryant General Manager

"Comfy cozy and classy"

5
01/01/2018

This room was over the top. John the night manager upgraded our room to a king and it was so lovely. The bathroom had a lighted magnifying mirror, not what I expected from a Best Western. The beds are always comfy. The room even had a recliner. It was the perfect setting to relax and rewind. Love love love this hotel

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Eva. We love hearing that you enjoyed your visit with us! We hope to see you again soon. Jake Bryant General Manager

"Great hotel"

5
01/01/2018

This is one of the nicest Best Westerns we've stayed at. We travel between Washington and California yearly, and usually stay at different Best Western hotels. After a long day's drive our check in experience was very welcoming. Great staff. This BW is an excellent value!

"Good stay over Christmas"

4
28/12/2017

Spent 4 nights here over Christmas to visit family. First time staying here and it was pleasant with nice facilities. No complaints and would stay here again. Great location and friendly staff. Rooms were nice but hallways were a tad creaky on 1st floor.

"Very nice,comfortable rooms."

5
28/12/2017

I was so grateful to have a quiet, comfortable room with easy access to hwy 22. My mom and I had stayed at la Quinta across the street and the quality of the best western was heads and shoulders above la Quinta, which surprised us since we had previously had good experiences with other la Quinta hotels.

"Front Desk"

2
27/12/2017

We have stayed at the Best Western Mill Creek Inn before and have had no complaints. On December 9, 2017 upon checkout we asked the front desk to mail a stamped/addressed card out for us (gift card enclosed) to a local address and personally handed it to the front desk associate. As of today 12/27/17, that card has not been received. We called the hotel and asked the front desk if it was possible it could be laying around some where, however we were never asked what the name & address was on the envelope, was on hold for I guess a suitable amount of time while they looked for it! We were out west for two weeks on vacation and mailed several cards out, the only card NOT delivered was the one handed to the Best Western employee! Just a Christmas card with a gift in it to some but a trust issue to others!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. I'm very sorry that the Christmas card didn't make it to it's destination. While I am confident that our front desk staff would not have taken the card (they are responsible for returning many valuable items that are left behind, and this has never happened before), I would like to follow up with you on this. Can you verify if the gift card has been used anywhere? It's possible that the postal service has lost it, but if the card has been used, that wouldn't be likely. Please email me at [email protected] with any information you have. Jake Bryant General Manager

"Christmas lodging"

3
27/12/2017

Our room was clean and comfortable, and staff was friendly and helpful. Our first night was pretty noisy from the room above us. There was loud stomping and running noise until after 11 PM, and it started again at 5 AM. I suspect the flooring-ceiling intersection is not well insulated for noise. This dropped my rating for the overall stay significantly.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Cyndi. I'm sorry that your stay was negatively affected by noisy guests. Please let us know in the future if there is any noise in the late evening. We always try to work with our guests to provide a quiet atmosphere for everyone. We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Christmas Eve"

5
26/12/2017

Allowed to check in early & that was really nice. Receptionist was professional and made us feel very welcome. Lobby was nicely decorated & very clean, tree was beautiful. Hot apple cider in the lobby was delicious & great welcome on a cold day.

"excellent"

5
20/12/2017

I love this Hotel. John is one of the front desk employees and he makes you're stay pleasurable. He is always willing to help in some way.. Worth the money! clean and comfortable. They offer breakfast at Denny's and it's in the same parking lot. It's a full hot meal. Also if you don't have time for breakfast they have grab bags for you to take , with fruit, breakfast bars and bottled water.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your stay with us! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Great hotel!"

5
15/12/2017

I had a great time staying here and will absolutely recommend it to everyone, whether it is for business or leisure time solo or with your family. I would have enjoyed my staying a lot more if I was not sick due to the change of weather.

"Christmas Spirit"

5
11/12/2017

They have the Christmas Spirit. Beautifully decorated. My Salem Or 1st choice for 15 yrs. Always clean, quiet. Complimentary coffee, tea or hot chocolate 24 hours a day. Breakfast coupon for Dennys, right next door. Just wave your keycard by the lock for easy access.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, John, for your review of Best Western Plus Mill Creek Inn. Our staff works hard to create a great holiday atmosphere, and your comments will mean a lot to them! We appreciate your repeat business, and look forward to seeing you the next time you are in Salem. Jake Bryant General Manager

"Great Value"

4
11/12/2017

This is a very nice hotel ... especially for the price. The hotel's exterior is nice and appears to be in a good area. The lobby is very nicely decorated and the rooms are done just the same. I would highly recommend this hotel to anyone who is needing to stay in the area.

"Business trip"

5
07/12/2017

Overall a great experience. Sauna and pool room going through a redecorating. floor in sauna covered in sanded paint, is what it looked like. I have stayed here in the past and will stay again for both business and pleasure.

"Nice hotel, pet friendly"

4
06/12/2017

We enjoyed the hotel, very pet friendly with large dog walk area right behind hotel. Friendly and accommodating staff. Denny's restaurant in the parking lot with free breakfast for hotel guests. We would stay here again

"A good Nights Rest"

5
02/12/2017

We stay at this Hotel almost every time we travel back from California to Washington. Very Friendly staff and love the Denny's it has partnered with for breakfast. Hotel is close to Highway five with easy access. Plenty of places to eat close by. The Staff gives good recommendations.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Norm, for your review of Best Western Plus Mill Creek Inn. We really appreciate your repeat business, and look forward to seeing you the next time you are in Salem. Jake Bryant General Manager

"Amazing value and great service"

5
29/11/2017

I had a great experience at the Best Western in Salem. The staff was friendly and eager to help with dinner recommendations. The room was extremely clean, didn't have an odor (as I have experienced in past hotels), and had all of the free amenities that one needs (water, internet and cookie).

"One night after a long day of driving"

4
28/11/2017

We arrived after 7 PM. The front desk person was friendly and asked what floor we'd prefer. She also offered cookies and recommended an excellent restaurant - Table Five 08 (which I'll review in the restaurant section). The rooms are very spacious and offer lots of amenities. My only complaint is that the room we were given was handicap accessible, which we didn't need, so I would have preferred knowing that up front. Other than that, very nice accommodations.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. We appreciate your comments, and hope to see you again in the future. Jake Bryant General Manager

"Again, a great place to spend the night."

4
28/11/2017

We try to stay at Best Westerns while on our road trips. And always, they are perfect for our needs. Very clean rooms, and bathrooms. Very friendly staff, and priced right! This place had a really nice lobby, and lots of parking.

"Thanksgiving Family Visit"

4
28/11/2017

nice Motel and close to family. I think I liked the complementary breakfast rather than most of the "in house" breakfasts, although they aren't bad. The internet was fast enough for what access I needed this trip.

"Salem's convenient stop"

5
27/11/2017

A great stop off I-5 when travelling. Caring staff and nice amenities with Denny's restaurant vouchers for breakfast in the morning. The property is across the street from Costco and just a couple blocks away from the freeway access. Even tho it is on a busy road, it is quiet inside the room. Bed comfort is very good. I have stayed here several times and will return.

"Clean rooms, courteous staff, excellent location"

5
20/11/2017

This chain has the standard amenities of any large hotel. It is conveniently located off I-5, next door to Costco, and within two miles drive of the airport and three excellent microbreweries (Gilgamesh, Santiam, & Salem Ale Works.) No breakfast is served (which is fine by me because it's always mediocre and requires too much staff time) so guests are given vouchers to eat at the Denny's restaurant next door. The lobby has a beautiful curved staircase and the pool complex has a gym, a jacuzzi, a regular pool, a kiddie pool, and an outdoor patio for sunning (but this is Oregon so good luck with that). When I checked in, the front desk clerk asked about my room preferences and I chose a room on the top floor of this three story hotel. My room was spacious, clean, and comfortable. I don't usually do chains but this one met my high standards of cleanliness and the courtesy of the staff was outstanding.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Katharine, for your review of Best Western Plus Mill Creek Inn. We're very happy to hear that you enjoyed your visit with us! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"well done, we liked it"

5
20/11/2017

from the first phone call (a short notice of less than an hour) they treated us like part of the family. we have about 300000 best western points and have come to expect that. BUT this time, the gal whom answered the phone and also checked us in, didn't know about our experience or status until after we were almost done with the process of checking in. she and all the staff went out of their way to treat us and our pets like part of the BW family. highly recommend this property . thank you

"5 star standards! "

5
19/11/2017

This hotel surprised me at every turn! Incredibly high 5 star standards! 5 star house keeping rooms are incredibly clean! Safety is obviously important to management! Free breakfast at a sit down restaurant across the parking lot! Anthony Melchiorri would be proud!!

"Good Stopover"

5
19/11/2017

Convenient to the I-5, yet quiet. Well appointed, upscale look in the lobby. Breakfast at Denny's nearby is better than the usual motel breakfast.Rooms are clean and more spacious than usual.provided convenient storage for

"Not very Plus"

3
14/11/2017

We paid a little extra to stay here based on our wonderful experience at the Hood River Best Western Plus, and were quite disappointed. The staff are very friendly and helpful, but the hotel itself is unpleasantly dark and feels very dated. Worse, the mattress was so worn out that we both tended to roll towards the middle. The price includes about $4 worth of breakfast at a nearby Denny's. The room was very clean and this isn't a dump by any means, but you'd be better off at a different $120 hotel or staying at a $80 hotel and buying your own breakfast.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. I'm sorry to hear that we didn't exceed your expectations during your recent stay with us. We have been renovating this year, with many more upgrades in the near future, including new mattresses. I hope you will give us another opportunity in the future. Jake Bryant General Manager

"Nice in Many Ways"

4
11/11/2017

I had a conference to attend at the Convention Center downtown, but the Grand Hotel attached to the conference center didn't take pets. After looking for a close hotel that was pet friendly, we decided to give this place a try. It was just 8 minutes from my conference. Check in was easy and the staff was super nice. The room was spacious and had no traces of previous pets. The pillows were soft and the bed was decent, not great, but decent. Parking was plentiful and there was a grassy area for our little dogs. There were all kinds of complimentary things to drink in the room and in the lobby. Interestingly, the Denny's next door was part of the hotel, I think. I received a discount on all meals at Denny's and a voucher for a free breakfast every morning at Denny's (with a limited menu). Overall, a great experience at a very nice hotel. I would happily come here again.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. I'm happy to hear that you enjoyed your stay with us, and hope to see you again soon! Jake Bryant General Manager

"Perfect relaxing end or start to a journey."

5
11/11/2017

I used this as a mid-location stop over but wished now I'd stayed longer. This seems to be a pattern in the reviews but the staff are genuinely very welcoming, friendly and helpful. Suites are excellent with breakfast bar area part of larger bedroom area. 24/7 coffee, tea or hot chocolate are available in reception. Good, clean, leisure facilities with sizable pool and bonus sauna. Free breakfast also delivers, as it is a voucher for selected menu at the Denny's located next door, so is cooked to order and not the normal standard cold buffer option offered by similar hotels. They also offer discount voucher for evening meal at Denny's. Amply free parking, within easy drive into Salem, this Inn is a perfect relaxing end or start to a journey.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Rob, for your review of our hotel. We look forward to seeing you the next time you are in Salem! Jake Bryant General Manager

"One of the best Best Westerns"

5
11/11/2017

Nice rooms and nice employees. I've stayed at 6 Best Westerns in the past 7 months and this is rated my #2 Best Western to stay at. Free breakfast at the Denny's next door and free coffee near the reception desk.

"The Best Hotel in Salaem"

5
09/11/2017

Clean rooms, beautifully decorated, comfortable "side room/office" with a recliner, and a big desk. Also has a bar area with bar stools, mini-fridge, complimentary water bottles. I love the thought that was put into the design - 2 sinks, one inside the bathroom (with toilet and shower) and one outside the bathroom. The staff is the friendliest I've ever encountered. The free breakfast at the Denny's next door is extremely good and very convenient. Will never stay anywhere else.

"Best Western at it's best!"

5
08/11/2017

We have enjoyed a wonderful stay at BW Plus Mill Creek Inn. The staff have great attitudes and have gone above and beyond to meet our needs. King bedroom is spacious and has a comfortable lounge chair. There is a nice bar area with refer and microwave. The bathroom is spotless. I highly recommend this hotel and will return.

"Last minute emergency stop"

5
07/11/2017

Super fast check in. Great room. Had to stop for the night unexpectedly and John from the front desk went above and beyond. Even helped me find a place to park my giant trailer. Very friendly staff. Thanks!

"Large room and fast Internet!"

4
06/11/2017

This was our first stay here. We were impressed with the large size of the room and the fast Internet! They don't serve breakfast but do give out vouchers for a nice hearty breakfast at the Denny's next door. The hotel is nice and clean and quiet and conveniently located so we would definitely stay here again. We did have to let the front desk know that none of the outlets in the bathroom worked, and one at the desk in the main area didn't work. This hotel seems well run so I am pretty confident they will fix this issue. We would stay here again.

"Best Choice in Salem"

5
06/11/2017

This hotel is the best I've experienced in Salem. There is a second sink outside of the bathroom area, complimentary bottled water, breakfast at Denny's, extremely comfortable beds, great internet, and it's right next to Costco. It's very close to I-5 (but quiet) and downtown. It's an excellent choice for any type of trip.

"good place to stay"

5
31/10/2017

When in Salem OR area this is the place to stay. We have stayed multiple times and always leave knowing this is where we will stay when back in the area. I like that they have a separate wading pool for little kids.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property, Dennis. We appreciate your repeat business, and look forward to seeing you the next time you are in Salem! Jake Bryant General Manager

"Excellent place to stay"

5
30/10/2017

This hotel is fabulous and very quiet considering how close it is to the highway. Also, the free breakfast at Denny's is great. They give you an excellent selection to choose from. I will always stay here when in Salem.

"Repeat Customer"

5
29/10/2017

I've stayed there twice on business in the last year & had nothing but positive experience. The place is nice enough to keep out the riff raff, but cheap enough to keep the accountant at work from asking questions. It's quiet, clean and the staff are quick, courteous and friendly. Everything I could ask for in a hotel.

"This hotel actually cares about guest comfort and satisfaction."

5
29/10/2017

Mill Creek Best Western Plus shows the highest regard for guest satisfaction and comfort than any other hotel I've been in in the past, and we have stayed in some truly pricey and luxurious places. It is the personal interest they take in guest comfort that is truly outstanding. Staff should be praised and rewarded. Our room was very clean, particularly in view of the fact that it was a pet room and they are notoriously difficult to maintain due to negligence and uncaring attitudes of pet owners. It was clean and smelled clean without a whole lot of perfumed products.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We are very happy to hear that you enjoyed your stay with us! Our staff always tries to provide the best customer service; I'll make sure that they see your positive comments. We hope to see you again soon. Jake Bryant General Manager

"One night in Salem, Oregon"

3
28/10/2017

Comfortable enough... Only 2 minor issues... not great pillows and the bedside light switches were place in such a way that I had to get out of bed to turn them off. Cookie given upon checkin left alot to be desired.....

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review. We appreciate your comments, and will use them to improve our services for future guests. We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Lovely hotel set back from street"

3
27/10/2017

Excellent and large room, very nice bathroom and vanity area. Large television. Convenient locations for ice and snacks or drinks. Queen beds very jouncy; tried both to see if second more comfortable. Pillows for Best Western Hotels all seem uncomfortable and too big; not only that, all the same size. When I mentioned this to a previous hotel's host, she said these are BW's standards and suggested I bring my own. Excuse me? BW Just sank in my opinion as that is not at all accommodating nor a “high standard” answer. I could hear the neighbors a bit but not enough to ruin my night. The WIFI was mostly steady-on other than a few glitches. Hosts were very welcoming and friendly. Yes, you do get a slip to visit Denny's for breakfast with several choices offered and coffee, tea or juice. I did not go as I am not a fan.

"Great Staff"

4
26/10/2017

The hotel staff we came in contact with were really wonderful. They could not have been more helpful or friendly and were great. The breakfast was at Denny's so it wasn't great, just good. The waitress was preoccupied with something so she didn't get much of a tip as her service was lacking. The hotel however, we great and their staff was even better.

"Great rooms with kitchenette/bar"

4
24/10/2017

Check in was quick and front desk staff were helpful. Rooms were large with kitchenette/bar area, clean and updated. Bed was very comfortable. We stayed on the second floor and found it to be very quiet. Hotel is within walking distance to restaurants and stores. Guests receive a voucher for breakfast at Denny's across the parking lot.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Jo, for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your room, and were provided with great service. We hope to see you again soon! Jake Bryant General Manager

"Exceeded Expectations"

5
19/10/2017

We stayed at this hotel for 1 night while driving back to Canada on our week long road trip. The night duty manager John provided exceptional service. He went over and above to ensure we were taken care of. This Best Western hotel had 2 private sauna rooms which customers can use which was a bonus. Complimentary breakfast included was okay. The room was a good size and clean. Would definitely stay here again.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Linda. It's great to hear your positive comments about John; I'll make sure he knows you appreciated his service! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Hotel of choice for the area"

4
17/10/2017

I will definitely be back. Quit, comfortable, clean, convenient location, helpful staff.....everything a person would want in a hotel. The only reason I didn't select "excellent" is due to limited experience with this hotel. Now I know it's there it will be my hotel of choice for future travel to the area.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. We truly appreciate your business, and look forward to seeing you the next time you are in Salem! Jake Bryant General Manager

"best western"

4
16/10/2017

very nice room, breakfast next door at dennys bargain basement tv channel selection, were looking forward to a movie, glad we travel w/a good book. staff nice, did have some dvd's at the front desk, but most were old titles

"Good location for a one night stay."

4
15/10/2017

We like this hotel as it is close to the I-5 for a one night stay when travelling further south. Rooms may be a bit dated but are spacious and clean. The continental breakfast is in the Denny's in the same parking lot as the hotel, had good options and was delicious! Also, Costco is right across the street and we always end up buying something there.

"This is the best Best Western"

5
15/10/2017

Outstanding staff - so friendly and professional. The rooms were clean and very nice. My family will always stay here when we go through Salem. If you're going to be close and need a hotel - make this your spot to stay.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Scott. We always appreciate your repeat business, and look forward to your next stay with us! Jake Bryant General Manager

"The Mill Creek Inn Rocks."

5
11/10/2017

There are many choices that I could make in Oregons Capitol city. Several in the same relative location. What brings me back are the people and the dependability of the accommodation. I make this same trip once each month and have done so for 7 years. On occaision I have been talked into trying another place. While others may be fine, I always rebook the Mill Creek Inn on the next trip. The front desk people are alway there with a smile whether I arrive early or late.

"Great little place. Close to Willamette Univ"

4
09/10/2017

For parents checking in frosh at Willamette Univ., it's across the street from Costco, near Home Depot & Walmart. Every convenient picking up all our dorm needs. Bed, Bath & Beyond was on the way from PDX.

"Family reunion "

5
09/10/2017

The customer service was the best I've ever experienced. John and staff went above and beyond to make our stay perfect. The rooms are clean, pool is great and their 24-hour coffee bar a great treat. Restaurant facilities are within walking distance, and again the food and staff were great. It's also easy access to freeway.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. We are happy that we were able to provide you with excellent service; that is always our top goal. We look forward to seeing you again soon! Jake Bryant General Manager

"Clean, convenient, and comfortable"

5
07/10/2017

We had a suite for five people! Not a common room to need but they had two queen beds and a sofa bed, which was perfect for our family of 5 (One couple and a father with two adult sons). The hotel was easy to access from the freeway, the room was CLEAN, and we had plenty of room for the five of us to move around and sleep comfortably. There was a great selection of coffee in the lobby and even though they don't do breakfast, we got a voucher for a few selections at Denny's, which was in the parking lot. John checked us in and was knowledgeable, friendly, and welcoming, plus, he has great taste in music ;-D. My only complaint is that the pillows are too puffy, but I get that at almost every hotel I visit. Thanks y'all.

"Great receptionist"

4
07/10/2017

Greeted by a very personable young man who made us feel very welcome. The hotel has lots of parking and an elevator which was much appreciated when our room was on the third floor. The room was nicely decorated and comfortable. A micro wave , fridge and coffee maker was provided for our use. The hotel is well off the highway and traffic noise was not an issue. Plenty of towels and two wash basins. One would not drain but a call into the front desk had someone fix it very quickly. A couple of negatives... The doors slam which can make it very noisy at night or early morning . The shampoo and body lotion dispensers are hard to use..requiring a lot of pushing of the buttons to get any liquid. I know it is an attempt to get rid of tons of plastic bottles but maybe a different design? Denny's coupon for breakfast and a discount for dinner. All in all a good stay and we would probably call in again.

"Breakfast at Dennys"

5
05/10/2017

The hotel is located right off the highway and easy to get to. Hotel was nice. Rooms were comfortable and the beds were nice. Got a good night's sleep. As an added bonus, breakfast was at the Dennys next door.

"Great Salem Oregon Locale"

5
04/10/2017

I have stayed here many times. It is quiet, clean, well appointed with courteous helpful staff. Its location makes anywhere in Salem easy to reach. Internet Wi Fi easy to access and works very well. There is a large parking area. Breakfast is at the Denny's by it and is a great value.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Gail. We appreciate your comments, and hope to see you again soon! Jake Bryant General Manager

"Very Nice Hotel"

4
02/10/2017

This hotel is very accessible to I5 and anywhere in Salem. The rooms are nice and the complimentary breakfast at Denny's is a great value. Extremely friendly service - I'd like to point out that the young man working at the Front Desk was extremely friendly and helpful; connects well with a guests and has that can-do attitude. A real asset to this property. Jen was really nice too and I enjoyed the newspapers every morning.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our hotel. We're very proud of the service that our staff provides, and I will pass on your positive comments to them! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Very pleased"

5
02/10/2017

I stayed at this hotel one night and it was a great experience. John at the front desk was super nice when we checked in and gave us some late night dinner place suggestions. Our room was a bit larger than average I'd say and well appointed. It even has a built in night light in the bathroom and charging ports & tons of outlets - LOVE! The beds were super comfy. We had to request extra blankets because my friend and I were both a little chilly with what was provided but they brought them up quickly. The beds were very comfortable which can be hard to find. The location felt safe and it shares a parking lot with a Denny's which is a nice option for late arrival dinners, etc. Instead of breakfast on site the hotel offers a coupon for breakfast at Denny's. Sounded great in theory but we tried to use it at 9:30am on a saturday and it was a 45 minute wait. However I'm sure on weekdays this would work great. The hotel itself was clean and nice. My only complaint I can even think of is that the shampoo isn't the best. But really if that's the only issue its a pretty good hotel! I'd highly recommend and we wish we had stayed there two nights instead of moving on to a less desirable place the following night as planned.

"It's like being at home"

5
02/10/2017

I really enjoyed my stay at your hotel. I always know that the rooms will be clean and comfortable. The staff are always pleasant and accommodating in whatever the need. The bed was perfect, as soon as I laid down I was out and slept as good as I do on my Sleep Number. Good Job.

"Fabulous!"

5
28/09/2017

I truly appreciate my stay at this hotel! It is a beautiful hotel that is wonderfully kept up by the staff. The staff are happy and helpful. The room was clean. Plenty of amenities. Huge rooms. Great value for the price!

"Plan to enjoy your stay"

5
28/09/2017

Loved staying...very quiet and peaceful. Coffee in the lobby was so nice. The room was clean and the staff were great! The outside was beautiful with nice flower beds. Denny's is close by. I wished they served Coke products.

"great place to stay"

5
25/09/2017

This is the second time I have stayed here and it is still a great place to stay! Very friendly and helpful staff, huge rooms, clean bathrooms, the things that I look for in a motel. I had the hot tub to myself at around 9:00 pm! My only wish is that the pool was a little warmer :) Did not swim because it was soooooo cold.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Cynthia, for your review of Best Western Plus Mill Creek Inn. I will have someone check the temperature of the pool and warm it up for your next visit with us! We appreciate your repeat business, and hope to see you again soon. Jake Bryant General Manager

"salem,or"

5
23/09/2017

we love to stay at this location, they are always friendly and helpful would like to see them provide charging ports for our phones and tablets. the breakfast is hard to beat for a hotel. we always look forward to our stay when we visit Salem and Portland

"Excellent staff"

5
18/09/2017

Excellent staff at check in. Both employees on shift were very helpful and knowledgeable about dining and next days sightseeing. The room was very large and convenient location to dining and shopping.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We always try to provide excellent customer service, and we're happy to hear that we succeeded with you. We hope you'll visit us again the next time you are in Salem! Jake Bryant General Manager

"Great Place to Stay!"

5
17/09/2017

We stayed at the Best Western Plus Mill Creek Inn. The room was very nice, and spacious. Loved the chocolate chip cookies! The hot tub was great. Breakfast was complimentary at Dennys. We would definitely stay here again.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Jackie, for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your stay with us! We hope to see you again soon. Jake Bryant General Manager

"Very clean and comfy "

5
17/09/2017

The room was very clean and comfortable. Slept like a baby. Nice and roomy. I loved that they are sustainably minded and had the soap and shampoo dispensers instead of individual bottles. Also the front desk staff were extremely nice and helpful. The free breakfast at the Denny's was great too!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
I'm happy to hear that you enjoyed your visit with us, Debbie. We hope to see you the next time you are in Salem! Jake Bryant General Manager

"Quiet, clean, well maintained"

5
17/09/2017

This Best Western property was clean, quiet, and well maintained. The Inn offers breakfast certificates for the Denny's, across the parking lot, which was a little unexpected but worked well for us. Overall, it was a flawless stay.

"Good experience"

4
16/09/2017

I travel to Salem a lot for business and spend a lot of time in this hotel; it is always a good experience. Comfortable and clean and usually quiet. I ended up on the first floor this time due to earlier than usual check-in. It was a bit noisy from the parking lot until about 10 pm, then quieted down. No problems after that!

"Wedding Stay"

4
12/09/2017

Friday evening check in was hectic due to numerous phone calls, but was quick when we were engaged. The hotel and service are good quality but showing age. Free breakfast at Denny's next door, but a very limited menu. Rooms were clean but shower head was lower quality. Good amount of hot water, not too noisy on a busy weekend, lots of parking, staff friendly and helpful. Beds were comfy. Very easy access from the freeway but no noise. Bonus - Costco across the street if you're a member.

"Wonderful staff, great experience"

5
11/09/2017

This hotel has wonderful staff, they are always inviting, helpful and friendly. The room offers free wifi, which is fairly decent speed wise. And the rooms are always very clean and comfortable. I enjoy the fact that rather than continental breakfast, they offer a coupon for the Denny's right across the parking lot, where there are a few different menu items you can choose from. Overall, a really great experience every time.

"Hotel stay"

5
09/09/2017

Best Western Plus Mill Creek Inn, in Salem, Oregon is an excellent hotel for the money. It is clean, welcoming, ideal for what we came for: a family wedding, a place for a large group of people from out-of-town to gather. The breakfast at the restaurant across the parking lot was convenient and delicious. We thoroughly enjoyed our stay.

"This Best Western Rocks!"

4
07/09/2017

My wife and I stayed in Salem on the way to the coast and chose this property, so we could do a little shopping at the outlets. We were pleasantly surprised, as this property looked to have upgraded, had great rooms and a great location.

"Nice motel. Convenient location."

4
07/09/2017

Since we are from out of town, we needed a place to spend the night prior to a next day surgery for my wife at Salem Hosp. The staff were very helpful providing us directions and the room was great. The only drawback is that they do not have an in-house breakfast. Since my wife could not eat before surgery, I did not want to go to the recommended restaurant and leave her.

"Relief from smoky drive"

5
04/09/2017

After driving north thru Oregon where forest fires raged, Salem BW was a welcome break, with its crystal clear indoor pool and large well appointed rooms (except for the micro size of the refrigerator). First time we'd encountered the partnership with Denny's on site, discount on the dinner was welcome, breakfast adequate with excellent service, but still prefer the BW buffet if given the choice. Great binder of local information, found 2 beautiful historic house/gardens within 2 miles which we wouldn't have known were there. Do miss the former blue/red/gold BW logo, the new "cough drop" look just doesn't make it!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, William! We appreciate your comments, and hope to see you again soon! Jake Bryant General Manager

"wonderful check in."

5
01/09/2017

The young man who checked us in was so helpful, gave us coupons for breakfast. Got us a rollaway bed. On our trip we had many hotels but yours was the best because of the way were greeted and his follow through.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We always try to provide the best customer service possible, and I'm happy to hear that we succeeded with you! We hope to see you again soon. Jake Bryant General Manager

"Too Noisy"

1
29/08/2017

I spent three nights in your Salem, Oregon hotel while dropping of my child for his first day of College. Each night, the people in the room above me were running and jumping off the beds and making noise well past midnight. Each night and morning I complained to the front desk. They apologized and said they would take care of it. On the final night, I went to the lobby at 1:30am to beg them to get these people to be quiet, it took another 1/2 hour before they stopped. As I checked out on the final day, I asked to speak to the manager and was told he wasn't in, but that he would call me. I stated, I wanted a refund and that I had planned on making this my hotel of choice for the next 4 years as I visited my son in college and now I would be looking for another hotel. It has been 5 days since I checked out of your hotel and have yet to hear from the manager.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. While we can't always guarantee the behavior of our guests, I am sorry that we weren't able to resolve the noise problems. I will discuss with our staff other solutions that could have been offered (follow up call to you, offer to move you to another room, etc), to ensure that this doesn't happen in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Jake Bryant General Manager

"Excellent hotel"

5
28/08/2017

This hotel is extremely nice. The only reason I can think of that it is not rated Premier is that it doesn't have a restaurant connected to it. They use the Denny's next door for breakfast, but this Denny's also has a lounge with a few slot machines. The rooms in the hotel are big and very nicely decorated. We enjoyed our stay at this location.

"They got their money. We got a bad experience"

1
28/08/2017

Yes, it was a hotel that we chose as this was a key location to experience the 2017 total eclipse. The $400+/night "Eclipse Rate" is what they charged, and also did expect a 2-night minimum stay. OK. We get that. However, how much does it cost a hotel to provide a positive, friendly experience?!? After all, we just paid $400+/night. As a Best Western Rewards member for many years I expected at least a friendly greeting, and perhaps an explanation for things that was only met with a "NO, We can't do that. We are not offering a late check out to anyone...", or a "Sorry that the cleaning service knocked on your door at 8:15AM, even though the fire alarm went off at 2AM and had people awake until about 4AM.." There was NO empathy or consideration for the NO's or the SORRY's. Clearly there was the hotel's EXCEPTION for making customers pay a premium price. It was very disappointing that the hotel and its staff didn't provide any concessions given that the Eclipse experience was in the morning and that checking out could be a logistics nightmare. This is NOT a Best Western I'd ever visit again.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
I'm very sorry to hear about your negative experience with us. We try to provide exceptional service to all of our guests, and I hate to hear that we failed with you. I will use your comments to provide training to our staff, so we can ensure future guests always receive the level of service that we are known for. I hope you will give us another opportunity in the future. Jake Bryant General Manager

"Wonderful staff and room"

5
27/08/2017

We booked Best Western over 18 months ago for the Salem Eclipse. We were not disappointed. The staff was wonderful even with a full house! They planned for special breakfast so everyone could be served and get to viewings! Hotel is quiet and easy access from freeway. Room was clean and bed really comfortable. Breakfast is at Denny's via a voucher. Thank you for a wonderful experience. The following is not a review of the hotel but an experience that happened to another customer and a reminder warning to all. Couple and their children checked out and put luggage in trunk of rental car and went to Denny's next door for breakfast – while at Denny's someone opened trunk (duplicate key???) and stole all their belongings. It could have happened anywhere - just a reminder about leaving valuables in trunk.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. I'm happy to hear that you enjoyed your stay with us, and hope to see you again soon. Jake Bryant General Manager

"Bad housekeeping"

3
26/08/2017

I forgot to leave a tip for housekeeping one days and got no cleaning other than bed being made. Used towels not replaced, hair in shower drain there when I arrived and not cleaned. No replacement water, coffee or tea Awful housekeeping staff. There on gov't rate and was intentionally given the most horrible room because of it. Clerk actually told my co-worker and I.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
I'm sorry to hear that your room wasn't cleaned properly on your 2nd day. I'll speak with our housekeeping staff to make sure this doesn't happen again. I'm not sure what the desk clerk meant when they said you received the most horrible room. Only standard rooms are available at the government rate, but these are very large rooms with a 50" TV, a refrigerator, microwave, and mostly the same amenities of our other rooms. I'm sorry that they gave you a negative impression of your room. I hope you will give us another opportunity in the future. I know we can show you the great service that our guests usually receive. Jake Bryant General Manager

"Clean and Comfy"

5
24/08/2017

The room was clean, tidy and comfortable. We enjoyed it so much. The bed wasn't too hard or too soft. The pillows were awesome and not flat, not like normal hotels. Breakfast was quick and courteous. We would come again!

"Stayed for about 18 days"

4
23/08/2017

First off, John at the front desk is always in such a good mood that ya cant help but smile. It makes you feel very welcome. All of the desk staff have been great. I've had several different rooms, one with a little kitchenette even. Spacious rooms for sure, plenty of lighting, power outlets, nice Tv's, plenty of blankets and pillows. There have been some odd smelling rooms and some spots that have been missed while cleaning unfortunately. No continental breakfast, bit they give you a voucher for Denny' s for breakfast and show your room key for 15 percent off dinner. I'm not big on Denny's, but it's on the parkinglot so it's convenient. Overall very pleased with my experience here over the last couple weeks. I will stay here in the future.

"Exceptional service"

5
23/08/2017

We were at this hotel for the total eclipse of the sun. Despite the constant stream of excited people checking-in, Monica at the front desk treated each person with professional and thoughtful service. The hotel usually provides a voucher for breakfast at the next door Denny's. But on "eclipse" morning, they provided a free continental breakfast since they probably knew the Denny's would have trouble accommodating everyone (which was true). Really wonderful service - and the room was large and comfortable.

"GREAT LOCATION"

5
22/08/2017

We stayed in a king suite. Very large foom with a couch and recliner. Very comfortable. Used the pool and the hot tub. Location is outstanding for access to restaurants and Costco (for gas). We will be back.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
We're very happy to hear that you enjoyed your stay with us! We appreciate your business, and hope to see you again soon. Jake Bryant General Manager

"Great Room"

5
20/08/2017

Pet friendly hotel. The room design and layout were great. Loved having a refrigerator, microwave, and counter. Room was updated with good lighting and spacious bathroom. Provided with a breakfast voucher at Denny's across the parking lot. Breakfast was fine but service was slow.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Michael. It's good to hear the positive comments, and we hope to see you again soon! Jake Bryant General Manager

"A perfect hotel?"

5
16/08/2017

It is extremely rare when I stay at a hotel and am not able to pick out a few faults here and there. However, the Mill Creek Inn is that hotel; the room had everything including a comfortable king-sized bed, good desk for getting some work done with super-fast wireless internet access, big-screen TV with a menu for the channels, highly-functional bathroom with a large counter. Although we didn't use the microwave or refrigerator, we did not that the latter was stocked with water available for no charge. Breakfast was served at Denny's which was located a short walk across the parking lot and included five options for hot food plus two drinks (I had orange juice, coffee and hotcakes; my wife had eggs with hash browns and toast.) Finally, the location is close to I-5 and only ten minutes from downtown Salem. While we almost never travel with our dog, we did on this trip; the hotel is pet-friendly and has a big field out back for dog-walks. I am really picky but this hotel was great.

"Perfect stay"

5
12/08/2017

Our stay at this best western far exceeded our expectations. The staff was so friendly and caring. The amentities were exactly what we needed. They even have a shallow pool for smaller kids and toddlers, our three year old loved it. I was able to do laundry and I had access to free coffee all day. The voucher they give you for dennys next door is easy to use and a good size meal. The room was big and very clean. Also for a hotel gym it has everything you need to have a complete workout.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Jordan, for your review of Best Western Plus Mill Creek Inn. It's great to hear that your family enjoyed your visit with us! We hope to see you again soon. Jake Bryant General Manager

"Convenient I-5 Stopover"

4
10/08/2017

Hurrah! BWPlus is back to its excellent self after completing its renovations. The staff at the front desk is polite and efficient. My room reservation requests (ti.e. top floor, quiet location, away from ice machines) were fulfilled perfectly and we enjoyed a good night's rest. BWPlus' rooms have 2 vanities in separate areas which makes freshening up so convenient and comfortable for weary travellers. A BIG PLUS is having an excellent Denny's right next door so no extra driving is necessary to enjoy a relaxing AND delicious meal - I recommend Denny's "Bourbon Chicken Skillet" - so delicious and flavorful! BWPlus's coupon for free Denny's breakfast is a great way to start the next day - so easy, so relaxing, hassle free! Roadtripping with this kind of service and accommodations is FUN!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We love hearing that we provided you with a great stay, and look forward to seeing you the next time you are in Salem! Jake Bryant General Manager

"Loved it!"

5
08/08/2017

Amazing staff...excellent location if coming and going to local places...great room...Loved our weekend here! Staff was extremely helpful and pleasant, printing Google directions for us with big smiles and sharing good local info.

"Very Clean Hotel"

4
05/08/2017

My family of 4 was very comfortable here for the night. It was nice to have the full breakfast at Denny's- which was in the same parking lot. The room was spacious and had all the amenities we needed.

"Crime Scene"

3
04/08/2017

I stayed here for 2 nights while on a business trip from Seattle. The hotel lobby was very clean, the front desk staff Laura was very friendly and even gave me cookies! The room was tidy, nothing really to complain about. I unfortunately ended up staying here when an unpredictable fatal shooting happened. I could see the body from my room window. Due to the crime scene, I was not able to check out of the hotel and leave, since my car was beyond the tape. Laura was reassuring I wouldn't be charged for checking out late due to the police activity. Overall stay was very nice despite someone being shot and killed only a few steps away from my hotel window.

"Very larger suites with fridge, microwave and sink"

4
01/08/2017

Stayed in a 1 bedroom suite with king bed on 3rd floor. Also used a rollaway bed ($8/day). The bedroom is huge with a nice TV (DirecTV too) and a comfy bed. There is a door to the bedroom that closes it from the rest of the suite. There is a snacking area between the bedroom and living area with fridge (big enough to hold 24+ cans of soda), microwave and sink. Bathroom has a closable door. The living area is also huge; the rollaway bed fit easily when the sleeper sofa was extended. The rollaway and the sleeper sofa bed are typically uncomfortable. Also the hallway noise was evident at night for those in the sleeper sofa and rollaway bed, but it was quiet in the closed bedroom. WalMart Supercenter is a 12-minute walk. So is Panda Express.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We appreciate your comments, and will use them to continue to improve on the experiences of our future guests. We hope to see you again soon! Jake Bryant General Manager

"Will stay here again if the opportunity comes up"

5
31/07/2017

I was very happy with the accommodations and services provided. Staff were very helpful from the time I made the reservation including a minor change in plans ( added another night stay), until check out. Will definitely stay here again if the opportunity comes up.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
It's great to hear that you enjoyed your visit with us! We appreciate your business, and hope to see you again in the near future. Jake Bryant General Manager

"Good night's sleep"

4
29/07/2017

Although the walls are a bit thin the white noise from the air conditioner masked it well. The room was spacious, clean, and well appointed. Instead of little bottles of shampoo, etc., they have containers with pumps on the wall of the shower and vanity. Much more convenient. The place is easy to find, right off of the freeway. Its a short drive to downtown. The mattress was great, and the pillows were perfect, firm but fluffy. We would stay again. The price was right.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Brooke. We love to hear that you enjoyed your stay with us, and hope to see you again soon. Jake Bryant General Manager

"Nice stay"

5
28/07/2017

Well maintain facility, nice rooms, indoor pool and small gym. They provide breakfast at Denny's restaurant located in the same premises. Good place to stay in Salem and service was great. Not far from downtown.

"Salem"

5
27/07/2017

Had a wonderful stay at the Best Western in Salem. Lauren at the front desk had fantastic customer service and was very helpful. My room was wonderful and the breakfast was delish. The chandelier in the lobby is beautiful. Thank you for making my short stay enjoyable.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Rhonda, for your review of our property. I'll pass on your comments to Lauren; I'm sure she will appreciate the nice words! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Best place to stay in Salem"

5
24/07/2017

I always stay here a fantastic place to stay in Salem. Better than more expensive places and they always make me feel at home. Great location near I5 and only a few minutes from downtown, the State capitol and major shopping and dinning venues. Reasonable rates, comfortable rooms and friendly staff.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. We love hearing that you enjoyed your stay. Please come back to visit us soon! Jake Bryant General Manager

"A Great Hotel"

5
21/07/2017

In the past, I booked hotels at Hilton properties since I am now a Hilton Diamond member. However, based on our stay at Best Western Plus hotels, we are now looking for a Best Western to book. The Best Western Plus Mill Creek Inn, Salem, Oregon is one of the best hotels where we have stayed. We received excellent service, and the accommodations are excellent. The staff is very professional and went out of their way to ensure that we had a wonderful stay at their hotel. The accommodations greatly exceeded our expectation. The room was spacious and well-maintained. We are already planning another trip back to Salem, OR and will definitely stay at this hotel.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your great review; I'm glad that you enjoyed your visit with us! We look forward to seeing you the next time you are in Salem. Jake Bryant General Manager

"Fantastic Customer Service"

5
20/07/2017

The customer service was fantastic from the moment we entered the lobby. Before we knew it we had all of the information we needed to run some errands and take some leisure time. We didn't even have to Google anything. The awesome guy at the front desk (I'm SO sorry I can't remember his name!) provided us with directions and restaurant locations. The room was very comfortable. The pool was nice and there was a very large hot tub. The location of the hotel was very convenient. The price was in my opinion more than fair. My husband and I had nothing at all negative to say about our stay.

"Very Welcome Stop On the Way Home"

5
18/07/2017

We were given an upgraded room instead of the room that we originally booked. The extra space and comfort was very welcome after a very long drive. Everything was very clean. The room had everything that we could ask for and had amenities that you seldom see any more. (granite countertops, ironing boards, real glasses with covers, reclining loveseat, desk, table with chairs, incredibly comfortable bed, easy to figure out and quiet air conditioning,) The indoor pool was very nice and towels were available for the asking at the front desk on the way in. Despite being right off of I-5 there was no traffic noise. This will be our go to stop on future trips south.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our hotel. It's great to hear that you enjoyed your stay with us, and all of the amenities that we offer. We hope to see you again soon! Jake Bryant General Manager

"Best customer service!!!!"

5
17/07/2017

I thought this hotel was great. From the time we checked into the time we left it was great. The service was top notch, John and Monica went above and beyond to make our stay nice. The room was clean and comfortable. I will be booking with them again.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
I'll pass on your comments to John & Monica; I'm sure they'll be very happy to hear that they left a good impression on you! We look forward to your next visit with us. Jake Bryant General Manager

"Weekend in Oregon"

4
17/07/2017

Nice place, nice room. The pool and hot tub were clean and we enjoyed the extended hours compared to other hotels. A little pricey but we will be back. We also liked the free breakfast at the nearby Denny's. NOTE: Some TV channels are not family-friendly (TV-Mature at a minimum!!)

"Amazing Staff"

5
17/07/2017

On 7/15/17 we stayed at this hotel. On 7/16/17 we attended a birthday party for my great aunt. I was very impressed with the staff. The young lady at the check in desk (I didn't catch her name) was incredibly accomodating to our requests. Thank you for a great experience! I would highly reccomend this hotel.

"Nice Hotel, questionable neighborhood"

4
13/07/2017

We stayed for one night while traveling. Very nice hotel, but the area behind the property seems to be a location for homeless camping. Noticed the uniformed security guard in the lobby at night. Fre breakfast is available only at Denny's next door, no take out, so you can't take it back to your room. Very nice rooms, but marginal beds.

"Love this hotel"

5
12/07/2017

Every year my daughter and I stay at this Best Western for our annual trip to Enchanted Forest. We absolutely love it! This year there was new staff at check in, 2 men. I cannot remember the name of the man you helped me, but he was the taller one, maybe Nathan?? He was awesome! So very nice and helpful. My daughter also received a cookie. As always check in was smooth. Our room was great, 2 queen beds that were very comfortable, a fridge with 2 bottles of water (I love that the hotel always has this), and mints. The room was spotless. The hotel has an indoor pool, Jacuzzi, and sauna. We use it every year, its a large pool and clean. I only wish they would heat it much more. Its pretty cold. The hotel offers a complimentary breakfast at Denny's. You can choose from pancakes, french toast, or eggs and toast. Now you are allowed 2 drinks per person. The hotel also has complimentary coffee, tea, and hot chocolate in the lobby. BW is located only a few mins away from Salem's downtown which is great, do not miss going there. Enchanted Forest is about 10-15 mins away. Keep on doing a great job and we will see you next year. Keep on traveling! If you would like to see my travels please follow me on Instagram @lizdiz

"Mill Creek, Salem, OR"

4
11/07/2017

Great place, clean facility and nice people. The staff really cared. The whole facility was in very good shape. Close to town and freeways.The hotel seemed safe. The Denny's gave good service. Thanks!

"Best Place TO Stay"

5
10/07/2017

The staff was very helpful and courteous. The food at Denny's was quick and tasty. John a desk rep. was helpful with the internet to get my boarding pass. My room was always clean and had fresh towels. Would stay again. Was able to check in early which was good as my flight was long .

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. We love hearing that you enjoyed your stay with us! We hope to see you the next time you are in Salem. Jake Bryant General Manager

"Comfy, clean, and caring staff"

5
09/07/2017

It was very hot and the air conditioning was great. Room was clean and well cared for. Enjoyed our stay. Staff was well trained in customer service. The breakfast was good, but would have preferred it in the actual hotel.

"Perfect Stay"

5
05/07/2017

This is a wonderful hotel. From the large rooms, beautiful grounds, friendly and efficient staff, and good amenities, I highly recommend this hotel. You will find that the price is very good, I travel a lot, this property is 20-30% lower in price than hotels that do not compare in quality. I will always stay in this hotel when traveling through Oregon, I was very happy at this property. I travel with my medical service dog, it was wonderful to have a large field behind the hotel to walk my dog. If you have children, they have a wonderful indoor pool, a large jacuzzi, and a shallow children pool. I travel a lot, this hotel is great for the price. I stayed in 2 other hotels while driving from California to Washington, the other 2 were much more expensive, and were not very nice. You will be very happy you booked this location.

"Very nice stay"

5
05/07/2017

It was a very nice stay the people were extremely helpful in answering my questions about what restaurants are good. The room was very clean and comfortable the bed was a little bit hard but that's a personal choice it was over all a very nice stay

"Will stay again"

4
04/07/2017

Great hotel for a family. The kids pool was perfect. Rooms are outdated and the A/C units are loud. Size of rooms are great. Having to walk across the parking lot for breakfast is a bit of a pain & especially on the wkds when it's busy and have to wait for a table. However good selection and mon-Thursday was pretty speedy service.

"Adequate"

2
04/07/2017

If you are tired from a long trip and are budget conscious, this is a fine place to stay. But I wouldn't plan a vacation around this hotel. The beds are uncomfortable, the air conditioner extremely loud, and half the outlets didn't work. The pluses are the room was clean and a good size, and the bathroom was clean. I'll admit, I travel a lot on business and stay in very nice hotels across the country, so I'm sure to superior accommodations and maybe am judging this place too harshly. If you're budget conscious and primarily care about a clean room, you'd be happy here. There's no on-site breakfast -- they give you a voucher to eat at the next-door Denny's, which was fine.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Allison. I'm sorry to hear that you didn't enjoy your visit with us. We always try to provide our guests with positive, memorable experiences, and we will continue to try to improve in the areas that we let you down. We hope that you will give us another opportunity in the future. Jake Bryant General Manager

"Consistently Great Motel Location"

5
03/07/2017

This motel is terrific from check in to check out. The staff bends over backward to ensure an entirely satisfactory stay, and the facility itself is clean and safe. You can't go wrong with this location!

"Convenient hotel in Salem, OR"

5
27/06/2017

The Mill Creek Inn is a very comfortable place to stay when visiting Salem, OR. I enjoyed a swim every day in the indoor pool. The pool is kept very clean and welcoming. My mom had an adjoining handicap accessible room that worked well for her. The staff is friendly and helpful. The breakfast vouchers for the next-door Denny's is a plus.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Barbara, for your review of Best Western Plus Mill Creek Inn. It's great to hear that you and your mother enjoyed your stay with us! We look forward to seeing you the next time you are in Salem. Jake Bryant General Manager

"Easily Favorite Hotel Ever"

5
26/06/2017

I was on a road trip all the way from Ohio so me and my family knew close to nothing about Oregon. We were planning to see Portland and Seattle and lucky for us the receptionist, Laurie, knew practically everything. Thanks to her we could plan out a specific tour of places in Portland and Seattle- plus Mt. St. Helen. The hotel was pretty good too. The bathroom had two sinks, one inside and one outside, the shower had shampoo, conditioner, and shower gel dispensers, and a lot of tidiness. The room was very spacious and had a fridge and microwave. Also, we got breakfast vouchers at Denny's. Pretty much nothing wrong here for a one-night stay. But high compliments to the receptionist!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review. I'll pass your comments on to Laurie; I know she will appreciate them. We hope to see you again soon! Jake Bryant General Manager

"Very Pleasant Surprize"

5
26/06/2017

We arrived early on a very hot day. They got us into a room right away. Room was clean and the air conditioner was already going. The Facility was clean and neat inside and out. We were given a voucher for breakfast at the Denny's which was just across the parking lot.

"Very nice"

5
24/06/2017

Easy to find and a good location. The rooms were clean and spacious. The bed was comfortable and the shower was clean with good water pressure.We were given vouchers for breakfast at the Denny's next door which was great.i would recommend this hotel.

"BEST Best Western I ever Stayed at!"

5
23/06/2017

Incredible staff- welcoming, accommodating and sincerely kind. Front desk people make you feel right at home. Caring and helpful, always willing to accommodate requests and needs. Hotel is clean and well maintained. Above and beyond the art of great service ! Personal attention to all details and I will stay at Best Westerns in the future.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
I'm happy to hear that you enjoyed your visit with us! We truly care about our guests, and always try to show that we appreciate your business. We hope to see you again soon. Jake Bryant General Manager

"Stayed for training"

4
21/06/2017

Really nice place. Room was quiet and clean. Beds were comfortable and had plenty of pillows. My only complaint is the shower. It didn't have very much pressure and I had to turn up the temperature several times during a single shower. I didn't run out of hot water but it felt like I might had I stayed in longer.

"Good place!"

5
20/06/2017

Had a great time. The handicap room was very good for my mom, I was really happy to get it! The dog area was very nice & convenient to our room. Did use the money-off coupons for dinner and breakfast! Very convenient!!!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We appreciate your comments, and hope to see you again soon. Jake Bryant General Manager

"Good hotel, poor meal service"

3
17/06/2017

Comfortable well appointed rooms, and the hotel itself is just fine. The complimentary meal service is farmed out to Denny's across the way, in other words slow service and poor menu choice. They would be better off to provide a self serve breakfast buffet inside the building as many Best Westerns now do.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Bob. While many of our guests prefer a hot breakfast at Denny's, I can understand your frustration about the slow service you received. We will continue to work with Denny's to improve the quality of their service. We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Accommodating, comfortable stay with pet"

5
16/06/2017

From check-in to checkout we and our dog were treated like VIPs. Sincerely welcomed with prompt. friendly service. Room was clean and comfortable with a treat package for our dog as well. Best nights sleep of all places we have stayed at. Best Western is on my wife and my preferred list from now on. Price was only a little more than so called budget hotels but more than worth it for the comfort and service. Only issue we have was that a voucher was issued for restaurant next door for breakfast in lieu of "hot breakfast" in hotel. We missed the opportunity of talking and sharing experiences with other travelers at breakfast as with other "free breakfast" hotels/motels we have stayed in .

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. I'm glad to hear that you enjoyed your stay, and look forward to your next visit with us! Jake Bryant General Manager

"Everything was perfect!!"

5
16/06/2017

This was the nicest Best Western I have ever stayed at. Very clean and all the staff went out of their way to help us with everything we needed. I traveled with my 11 year old and they even made him feel very important! We loved our stay here!

"Almost all good!"

4
14/06/2017

Easy to find off freeway, well-marked, easy check in. They gave us two cookies upon checking in but I couldn't eat them (not vegan cookies) and B said they actually were not good anyway so I wasn't missing anything! The first room we went into faced the parking lot so we switched to room 335. It was spacious and faced into the wooded area (but a parking lot light is right outside the window- can't see into woods early morn and eve- prime bird time). There was a microwave, fridge, dresser, desk, table, large tv. The bed was slightly soft, good pillows of various softness. The bathroom has lotion/soap dispensers (I love this, less waste!). Two trash cans in room but no recycle cans. Two sinks. Mints left on nightstand were unnecessary…they could save the money and instead buy softer toilet paper! First time ever for us, and we travel a lot, we heard the neighbors having sex, their bed thumped our wall! Downstairs there is a 24-hour cappuccino machine and hot coffee available. The laundry worked very well, there's a nice sized indoor pool and very HOT, roomy jacuzzi. The workout area is good enough, with weight machines and an elliptical, bike, and treadmill. Free with hotel stay: Denny's breakfast. Do yourself a favor and RUN away! Try the close-by “word of mouth” restaurant instead, great breakfast and worth every penny.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. We're always looking for ways to improve, and you gave us a lot of great ideas. We hope to see you again soon! Jake Bryant General Manager

"First Time In Salem"

5
12/06/2017

I was extremely pleased with this property! The rooms were spacious and reasonably priced. Service was excellent with added access to a Denny's restaurant on the property. I would highly recommend this hotel!!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Darrell. I'm happy to hear that you enjoyed your visit with us! We hope to see you again soon. Jake Bryant General Manager

"Great Hotel!"

5
12/06/2017

Needed a room at the last minute while traveling through Salem, OR on our way to Casade Locks as the trip was longer than expected. Called this hotel and luckily they had a room that would take us & our 2 dogs. The hotel and room were wonderful! What a nice surprise for a tired family. Love BW hotels!

"Convenient location with comfy bed"

4
12/06/2017

This was a one night stop at the beginning of our 3 week road trip. Hotel is conveniently located off the I5 with easy on/off access. Building well maintained and seemed to be used by business for conferences. Staff very friendly. Our room was large with a lounger for watching the TV and a sit up bar with sink, fridge microwave and coffeemaker. Bed was very comfortable. I rated the hotel down a point due to the thin walls with noise from other rooms and the freeway. Complimentary breakfast is provided at Denny's across the parking lot with a set menu for hotel guests to choose from. Costco is located across the street. Would recommend staying here.

"Good working hotel"

4
11/06/2017

The desk clerks were always helpful, the Denny's was adequate for the free breakfast - quick attentive staff - and dinner there was pretty good, too. I will stay here again when I am in the area for business.

"Very pleasant staff."

5
30/05/2017

Surprisingly nice hotel for the price. Would definitely come back. All the members of the staff that we talked to were very pleasant, while not being stuffy. While still being professional they were not afraid to joke around a little and talk about the weekend. The rooms were nice and clean. My wife and I liked the bathroom layout. There was two sinks one inside the bathroom and one outside. This made getting ready in the morning much easier. Unfortunately you have to walk across the parking lot to get breakfast at Denny's so you can't take breakfast in your room. I think that was the only downside.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We appreciate your comments, are are glad that you enjoyed your visit! We hope to see you again soon. Jake Bryant General Manager

"yuck"

2
30/05/2017

The lobby was, nice, awesome clerk, initial impression of room was nice. But wiped up some food off the carpet and the wipe was black and then saw how dirty the carpet was. Hated to walk barefoot on it.Woke up in the morning and was so achy..and then noticed how lumpy the bed was. The sink in the bathroom didn't drain, I diverted the water from the tub to the shower and about 30% still came out the faucet so the shower pressure was poor. very disappointed, worst BW I ever stayed at. Left from breakfast still hungry..get a coupon for a small breakfast at Denny's

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you Allen, for letting us know about your stay. I'm sorry to hear about all of the negative issues you experienced, and I'll be reaching out to you to see how we can make up for this. I appreciate your comments; we'll make sure that maintenance corrects all of these problems. I hope that you will give us another opportunity in the future to show that we can do a much better job! Jake Bryant General Manager

"Friendly Clean and Quiet"

5
29/05/2017

All the staff were very friendly and the service was great. Nice Clean and big rooms. Great breakfast. Quiet location but not far from shopping or freeway. Stayed several times in the past and will stay again.

"Excellent front desk staff"

5
29/05/2017

I cannot say enough good things about this BW hotel. John & Monica at the front desk changed a bad day into a pleasant evening. A more caring front desk staff would be hard to find. The hotel was quite nice, in every way. My every concern was addressed by John & Monica. I would stay there again any time. Thank you J & M!!!!

"Best option in the area"

4
27/05/2017

I've stayed at this property several times and I can't complain about the room or service. The only issue is that the prices seem to be creeping up at a rather quick pace. It is a nice feature that you have the option of a fairly extensive menu at the Denny's next door, and if you're a Costco member it is right across the street.

"Convenient to highway, expensive "

3
24/05/2017

I stopped here while traveling on I-5. It was close to the highway and I assumed would be a good value. Not so. I learned that Plus means it is an upgraded Best Western. I'm not sure what made that so unless you count the big sweeping staircase from the lobby to the first floor. The room wasn't big. Bed was definitely not comfortable (too hard) and the sound from adjacent rooms was noticeable. The best part of the layout was a two sink arrangement with one in with the shower and toilet. Another sink was positioned outside. It would be great for two people getting ready at the same time. Breakfast was a coupon to go to the restaurant across the parking lot. All in all, I was not impressed and thought the rate was very high for the product offered. It's possible that rates are higher here because of government and legislature but I didn't compare to the others nearby.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. I'm sorry to hear that we didn't provide you with the exceptional experience that we try to create for all of our guests. We appreciate your comments, and will use them to try to make improvements in the future. We hope you will give us another opportunity the next time you are in Salem. Jake Bryant General Manager

"Business trip, home away from home"

5
23/05/2017

John at check-in was great. He had fresh cookies, got me a great room and location exactly to my specs and offered great food/bev referrals. Since I was a one night stay, he gave me pre-check out and gave me the receipt we need to turn in for expenses. The room was quiet, clean, well-appointed and they have excellent toiletries. The breakfast was simple and good at Dennys and I loved the Grab a Snack bags available.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review, Joe. I'm glad that John took such great care of you! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"great landing"

5
23/05/2017

We enjoyed of stay and was impressed the staff were so king to all the kids staying there. they gave them toys to play with in the pool treated them when they behaved well. Praised and encourage them . I am very impressed.

"Thank you for another great stay!"

5
17/05/2017

I always stay at Best Western Plus Mill Creek Inn when visiting my daughter who attends college in Salem. The staff (a big shout out to John!) is friendly and very competent, the rooms are clean and the breakfast vouchers for Denny's (across the parking lot) come in very handy!

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Cindy. We really appreciate your repeat business, and look forward to your next visit with us! Jake Bryant General Manager

"Great Value - large awesome rooms"

5
16/05/2017

Safe location - hotel is maintained in very good condition. We had four guests and got the double bed room and it was great - lots of room to spread out. Room had double sinks and a separate bath and sink area to accommodate people getting ready simultaneously. The room was very clean and modern. Hotel staff were very accommodating and pleasant. Breakfast was provided by the Denny's across the parking lot from the hotel. For breakfast you were able to select from five different choices. Highly recommend if you are staying in the Salem area.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, John, for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your room and the service we provided. We hope to see you again soon! Jake Bryant General Manager

"Be aware"

1
13/05/2017

When using gift cards that you are given credit for it and check your credit card because we were charged with out our knowledge Hotel manager credit our credit card after we ask him to call us to clarify the charges At check in night manager was unprofessional

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review of our property. I'm very sorry to hear about the mistakes made when billing your credit card, and it's good to hear that this mistake was corrected. I will make sure that our front desk staff sees your review, and we will use your comments in future training to avoid similar mistakes in the future. I appreciate you bringing this to my attention, and we hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Excellent staff"

5
02/05/2017

Convenient proximity to Willamette university and downtown without paying downtown rates. Helpful staff. Breakfast vouchers are a good value. Have stayed here three or four times a year while my son is at Willamette. Never been disappointed.

"Good place to stay"

4
01/05/2017

This was a great place to stay in Salem near the business district/airport. I have worked for 2 state agencies and both would put us up here until they remodeled and then for a period of time they would not accept the government rate so we moved down the street to the Comfort Suites. I think they realized how much they were loosing because I see Gov vehicles there again on a regular basis. The lack of government rate is the only reason I moved. The hotel staff were kind, friendly, and helpful. Rooms were always clean, and included everything I could ask for...micro, frig, coffee etc. Granted it has been several years since I stayed there, but based on my previous experiences I would stay there again if I was in the area for personal reasons and needed a place to stay. (FYI I picked to oldest date available for "when I traveled" but it was likely closer to 2012 that I stayed last)

"Has great potential, but has issues."

2
30/04/2017

Breakfasts were at a Denny's on the property. The place was full and the wait was too long. We had to leave. The offered choices were OK, but fixed and did not fit my wife's dietary restrictions. The sink drain malfunctioned, but we could not find anyone to report it to at checkout.

Jake B, Manager at Best Western Plus Mill Creek Inn, responded to this review
Hello, I am sorry for your experience with us. We strive to do the best at all times. I hope you will consider staying with us again in the future.

"Very Nice Best Western"

4
26/04/2017

Very professional & clean. We received receipt when we paid & checked in. Cheaper than other Best Westerns on our trip. Also, the nicest & cleanest room & most professional staff. Our room was clean & updated. Costco is next-door & Oregon does not have sales tax.

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review. We appreciate your business, and look forward to your next visit with us! Jake Bryant General Manager

"Best Valve and Nicest Room"

5
25/04/2017

Best valve $$ and nicest rooms in the Best Westerns inventory in the USA Next time heading north or south on I 5 in we wil stay here. Worst thing about this stay is taking this survey demanding 200 correctors

Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you, Tracy. We love hearing comments like yours! We look forward to seeing you the next time you are in Salem. Jake Bryant General Manager

"Great Stay"

5
24/04/2017

Always can count on a great stay at a BW - my third one in a week of traveling. Reservation area was inviting with a sweeping staircase to the second floor. Great costumer service. Staff were professional in attire, helpful, and pleasant. Coffee/tea and fresh cookie available upon arrival. Nice indoor pool and business computer area for guests. Room was large, spotless clean bathroom and comfy beds. Didn't hear a thing all night. Breakfast was provided by Denny's located adjacent to the hotel parking lot. Enjoyed going there for a change for a fresh made breakfast rather eating at hotel breakfast common room. Great stay at a great price and I would definitely come back if in the area. :)

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
We really appreciate hearing that you enjoyed your visit with us, as well as the other Best Westerns on your trip. Please come visit us again soon! Jake Bryant General Manager

"Friendly and clean"

4
23/04/2017

Good location staff extremely friendly and helpful. The pool has a little section for tiny tots. We came with our kids and dogs would definitely recommend to stay here. The breakfast is at Denny's thought but it's in the same parking lot.

"Hidden gem"

5
22/04/2017

This Best Western is reliably clean, comfortable, efficient, and affordable. I like the little touches--free bottled water in the refrigerator, warm cookies in the lobby, free restaurant breakfast--that make this unassuming hotel so good.

"Best of the Hotels on our road trip"

5
19/04/2017

We needed pet friendly and a pool for the kids. Got both. Dennys for breakfast worked well for us as we had some picky eaters along and that provided a bigger choice. The rooms were comfortable and clean. The free lobby coffee was excellent, a real rarity. My husband had medications that needed to be kept cool and there was a freezer in the mini fridge so the ice pack could be refrozen.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review. We love hearing that you enjoyed your visit! We hope to see you again soon. Jake Bryant General Manager

"great stay"

5
19/04/2017

Excellent hotel, friendly hotel staff, very clean rooms and comfortable bed and furniture. Close to family restaurants and major stores for shopping. The parking is great. The swimming pool is clean. Hotel breakfast is very good and a Denny's next door. Close to the downtown area if you need to do business.

"Excellent accomdations"

5
19/04/2017

I stayed here while attending a conference and it was perfect! The rooms are spacious (I got a suite) and clean! The staff are very courteous and accommodating. I would highly recommend this hotel in Salem. Centrally located without a Denny's very close.

"Best of Best Western."

5
17/04/2017

The Best of the Best Western I had stayed at. Very clean and friendly staff. The Breakfast is great and a good selection to chose from. Nice pool and exercise room also towels provided. I will stay at this hotel again and pass it around to my friends and Family.

"Extremely Pleased"

4
16/04/2017

Great check in. Cookies and coffee free, wow! Best night sleep at a hotel ever. The bedding is top notch. Pool was good but small. Nice lobby and plenty of parking. Definitely would stay there again. Happy traveler here.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our hotel, Alex. It's great to hear that you enjoyed your stay with us. We hope to see you again the next time you are in Salem! Jake Bryant General Manager

"Too loud all night"

1
11/04/2017

Unfortunately the hotel was overrun with children who were jumping on the beds, sitting in the hot tub, running in the halls. When we called to complain, it didn't improve significantly and after the initial complaint, no follow up occurred.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
I'm very sorry to hear about the noise that you experienced during your visit with us. We always try to resolve noise complaints quickly, and I agree that we should have followed up with you. I will share your comments with our front desk staff, and provide training on better ways to react in this kind of situation. I want to assure you that our guests usually experience a quiet, relaxing stay with us. I hope you will consider giving us another opportunity to prove that. Jake Bryant General Manager

"Family visit"

4
08/04/2017

I went for my great grandson's birthday. My wife and I have stayed in this hotel numerous times. It is a very convenient location for visiting family in Salem. The staff is very pleasant and helpful. The only complaint is that there is only one suitcase stand even though I had a room with a king size bed and my wife normally travels with me.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of your last visit with us. I'm happy to hear that you enjoyed your stay. We do have extra luggage benches available, and will always be happy to bring another one up to your room upon request. We look forward to your next visit with us! Jake Bryant General Manager

"Clean and Quiet Place to stay"

5
08/04/2017

Monica at the front desk was very friendly and helpful to my family. We were not aware of the Best Western Reward plan and she explained to us and signed us up so that we can enjoy the benefits. The rooms are very spacious and clean. I was with my husband and teenage son, and we stayed in a two queens bedroom (very spacious). We were visiting Willamette University and this hotel is pretty close to the campus. There is a Costco across the street which made it quite convenient for a quick bite. The only thing that I would say that we did not really had a good experience with was the Denny's capacity (which provides complimentary breakfast to guest at this hotel) was not really sufficient for the hotel guests for breakfast. We ended up leaving for another place for breakfast because of the 20 minutes wait. We would definitely choose this hotel again when we are in town.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review, Shirley. I'll share your comments with Monica; I'm sure she'll be very happy to hear what you had to say about her! We look forward to seeing you again the next you are in Salem. Jake Bryant General Manager

"Romantic get away"

5
06/04/2017

I just want to say that this motel is just awesome, great service and the rooms were clean. The manager at this motel showed me that he goes out of his way to take care. Of me or anyone else , I can't say enough about this motel.

"GOOD !!!"

4
05/04/2017

doesn't often happen , but this is a hotel I whole heartedly recommend !! Great welcome from John at the front desk , with warm cookies , choice of room levels . Very clean room , so clean I did not do the usual mattress inspection that I usually do !!! John also recommended a great restaurant for us vegans , just a 10 min drive away , & he supplied a printed direction to it . Close to freeway , which was handy , but very quiet . Will be visiting Salem to check out the sights in the future & would definitely stay here again ! We do this trip down south & back every year & B/W Salem is high on our list of hotels ! Only complaint was the breakfast which was included -- it was at the Dennys, so we did not use it as only a limited amount of options , with the voucher provided. Perhaps serve coffee, juice & fruit in the foyer for breakfast ?

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review. It's great to hear that you enjoyed your stay, and we look forward to seeing you next time! Jake Bryant General Manager

"Dog friendly? Not exactly"

3
28/11/2016

I was told there was a "dog area" right outside the back door. I went through the back door, and saw a large paved parking lot, with Denny's across the lot. Some distance away was a small median, about 2' x 5', with grass in it. This is a dog area? Breakfast was included in my room rate, at Denny's next door. But the coupon was for dine-in only, no take out. So I'm supposed to leave my little doggie in the freezing cold car while I eat? I don't think so. Take out does not cost more. It costs less: no server, no dishwasher. There is no excuse for this policy. I paid for breakfast, but I didn't get breakfast. The room was not very clean. I noticed grime on the light switches and tv remote, and the microwave was filthy. The heater was so loud that I could not watch tv with the heater on. The heater woke me up every time it switched on all night long. The tv has 4 movie channels, but no guide in the room to tell me what movies are on. How much does that little piece of paper cost? Doesn't Showtime give them to the hotel for free? There was no electrical outlet near the bed for my phone/computer. The lamp at the desk had an outlet on it, but the lamp by the bed did not. Overall a very disappointing experience.

"Steve"

3
27/11/2016

We paid a little extra to have a "suite". It was large and well decorated, however it apparently had pets during the previous visit, because we found dog hair and food (dry kibble) in the carpet. Upon checkout, the man at the desk, who was more worried about the civil war football game, didn't seem to care about my issues with the suite cleanliness. Only mentioned that the rooms on the 1st floor are pet friendly and that he'd "tell the staff". We were very disappointed

"Average Hotel Stuck in Mid-1990s Era"

3
27/11/2016

I am struck by the number of 5-star reviews about this hotel. At best, this is a 3-star hotel. It is a hotel that evokes the 1990s period, with zero-to-few updates and maintenance. Plenty of scuffed, marked, and chipped surfaces. It simply has not been updated at all in the last 20 years. Public areas showed their age the most. The bedroom section of the room did look like it had been updated within the last five years. But not the bathroom. Still, the hotel was kept fairly clean and there was nothing really gross about it. Just old and tired. The front desk clerk was super friendly and energetic, and he made us feel very welcome. Breakfast was served at the Denny's across the street. If the price is low enough, the hotel may be worth it to you. But if you pay a high price, you may find yourself sorely disappointed.

"Great room, poor customer service"

2
25/11/2016

My family and I checked in this afternoon for a 2 day stay while we are in Salem for a racing event. I booked the hotel over the phone with a Best Western rewards member as I was redeeming a free night with my rewards points and online booking was not available. Upon arriving to the hotel we tried to check in only to be assisted by a rude receptionist whose tone of voice from the beginning made it a horrible check in experience. I picked this hotel as it had good ratings and reviews for service, cleanliness, and amenities. Our room was clean upon arrival and the employees in the hall were very welcoming as we made our way to our room, the complimentary breakfast and other amenities are great additions to the rooms but I expected better customer service at the front desk. Kayla C

"Enjoyed the stay."

5
25/11/2016

Great staff, they went out of their way to be helpful and did it with a smile from each of them! Very nice lobby presentation. This was an easy access for our business needs. I would recommend for business and pleasure stays.

"Great stay!"

5
24/11/2016

Friendly, clean rooms, nice pool and good location. Free breakfast at Denney's had a good selection to choose from. The team lived the fresh baked cookies and hit chocolate machine! Nice place and I would stay again!

"Outstanding customer service."

5
20/11/2016

At check in, Ashley did a great job; friendly, outgoing, competent professionalism. I also want to give Monica at the front desk a big attagirl for her help in accommodating a safe and secure area for me to park my pickup/motorcycle trailer. A fellow Army Veteran (didn't get his name) who unofficially works there keeping an eye on parking lot security suggested I speak with Monica reference a more secure place to park than where I had parked when I arrived. I very much appreciate her (and his) help. There's a reason I stay at Best Western; this is a good example of why I do.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. I'll pass your comments on to Ashley and Monica; I'm sure they'll appreciate the kudos! We look forward to your next visit with us. Jake Bryant General Manager

"Great place to stay"

5
20/11/2016

Excellent BW. Clean , quiet and you get a coupon for breakfast at Denny's next door. Very helpful staff to help you find restaurants and points of interest. This is the second time I have stayed here. In addition there is a Costco across the street for gas and anything else you may need.

"Salem ore"

5
19/11/2016

Very nice place to stay,I really recommend it staff are very nice and Willing to help,very convenient and lots of parking.the restaurant is also clean and filled with good employees. I really love the whole experience.

"Excellent!"

5
17/11/2016

Everything about the Best Western Plus Mill Creek Inn in Salem went smoothly. From the time I pulled in the parking lot to the time I pulled out of the parking lot, it was excellent. Thank you to the staff for making my stay a very pleasant one.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review, Marci. Our staff always try their hardest to make our guests happy, and I love showing them comments like yours! We hope to see you the next time you are in Salem. Thank you for staying with us! Jake Bryant General Manager

"Lives up to its excellent reputation"

5
16/11/2016

We usually stay at places where we've had previous positive experiences for twenty years or so. But, after reading reviews of Mill Creek Inn, we booked it for one night on our way from Washington's Olympic Peninsula to CA. Every aspect of the stay was very pleasant, beginning with friendly and speedy assistance with our luggage on a rainy night, and freshly-baked cookies offered at the desk. The rooms are spacious, nicely appointed and very clean. A complimentary delicious breakfast was made available across the parking lot at Denny's. We're definitely putting this Inn on our regular route from now on.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Nell, for your review of Best Western Plus Mill Creek Inn. Your satisfaction is very important to us, so it's great to hear about your positive experience! We hope to see you again soon. Jake Bryant General Manager

"Spacious, well-appointed rooms"

4
15/11/2016

The rooms at this Best Western Plus were a cut above the usual. Our room had a a lounge chair and kitchenette. The king bed was firm and nicely prepared. The included breakfast is provided by vouchers for the Denny's across the parking lot. The hotel staff were friendly and attentive. The only drawback to this hotel is location: it is surrounded by big-box stores (Walmart, Costco) and is some distance from downtown and the capitol.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our property. I'm happy to hear that you enjoyed your stay with us! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Great place for business or family travel to Salem."

5
15/11/2016

I'm here on a one night business trip, but I would quickly recommend Mill Creek Inn for a vacationing family as well. Most of our reviews are written as we travel the Western United States on our motorcycle, but today I'm writing because I'm so impressed. First, the basics: John was the Manager on Duty and checked me in. I watched him with others while I waited and then as he welcomed me to the property. Over the top, friendly, knowledgeable and spot on is how John works. The property is up to date, clean and very comfortable from the lobby, hallways, and amenities. Room is very nice, excellent WiFi, large TV, comfortable bed and again, spotless. Nice desk, adequate number of power outlets (No USB ports) good lighting, the small touches make a better experience. The pool area includes, a large pool, hot (hot) tub with good jets, a nice exercise room and a dry sauna. More than I expected and I think a family with kids would really enjoy this property. Very nice business center as well if you need a printer, etc. It's too close to home for us to stay here on our summer adventures, but I will certainly stay here for every trip to Salem, and I highly recommend this for you and your family. Again, staff is the face of the place and John should be teaching customer service and service culture ! Thanks for making this a great one night stop.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. I'll pass your comments on to John; he'll be very happy to hear them! It's great to hear that your enjoyed your room and the amenities (we will be adding USB charging stations in the near future), and we look forward to your next visit with us. Jake Bryant General Manager

"Amazing Customer Service"

5
14/11/2016

Travel for work quite often to Salem Or. Coworker made reservations for us at another hotel. Upon arrival was told only 1 room booked not 2 and told several times manager was perfect and never makes mistake. Also said not calling you a liar but we manager never makes mistakes. Not once did they try to make it right. I call Best Western Plus Mill Creek & told them of our dilemma. We needed 2 rooms for 4 nights and needed to check in immediately with state rate discount. Not only did they accommodate us but they apologized for other hotel being rude to us and allowed us the rates we needed per our contract!! CUSTOMER SERVICE AT IT'S BEST 10+++++++++++

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
I'm sorry to hear about the way the other hotel treated you; that's certainly not how we want Salem to be represented. I'm happy to hear that our front desk took great care of you, and I'll be sure to thank them for it! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Has it all!!!"

5
11/11/2016

Great reservation set up, very pleasant front desk check in, knowledgeable and very informative. Very clean spacious rooms! Denny's restaurant and bar/casino on property with hotel discount, free breakfast!!! My only place to stay in Salem, Oregon!!!!

"Really nice hotel for work"

5
02/11/2016

Overall really enjoyed this hotel. Nice appearance. nice staff. we stayed here for work and I was pleased with the room and the appearance of the lobby. the breakfast was good at denny's and the room was clean, the bed was nice, very good service overall and would recommend to others for certain.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review, David. We appreciate your comments, and look forward to seeing you the next time you are in Salem. Jake Bryant General Manager

"Wonderful Stay"

5
01/11/2016

We booked at this hotel because of the positive reviews we found on all of the hotel sites, including the BW site. Upon arrival we were greeted warmly and the clerk made us feel welcome and she was glad we were there. Our room was clean, smelled good and had all of the amenities promised. It was quiet and nicely appointed. The free breakfast is provided by a limited, but very adequate, menu at Denny's next door to the hotel. This Dennys is slightly run die and needs to be remodeled and brought to standards. However, we had good meals there which were much better than almost any hotel breakfast we ever had. The hotel guest also get a generous discount for dinner, too. I would definitely stay at this hotel again.

"Comfortable accommodations close to I-5"

4
01/11/2016

This hotel has very comfortable rooms and provides a safe pleasant experience. A nice pool is also available. Close to the Salem Airport and a Denny's restaurant is located next door for convenience. Only two miles to downtown Salem for many entertainment options as well as superb restaurant choices.

"Best Value For Dollar Anywhere"

5
01/11/2016

We've stayed here several times in the last six or seven years. I'm 73 and have stayed in dumps near airports and five star wonderful places in Europe. Nothing has given me more for the money than this place. It is a classy hotel with all the usual things for that, big room, great mattresses, pool, fitness room, wi-fi that really works easily, plenty of free parking, etc. But it is the little things that just keep adding up. The cookies on arrival, the free water in the rooms and fridge, the in-room coffee maker that makes good coffee without a fight, etc. The breakfast is a coupon at Denny's in the parking lot and you can get healthy food there, but this is getting too long. The hotel maids and staff seem comfortable and friendly and I asked a maid about conditions. She said they got health insurance. I like that. We pass through Salem every few years. I-5 is like living on a high-wire but this is a great place to stop, especially if you are going to be living in a hotel in Salem for a few days.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Larry, for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your visit with us! We hope to see you again soon. Jake Bryant General Manager

"worst stay ever"

1
31/10/2016

when I called and made reservation staff was rude on the phone and it continued on to the staff at the front check in and they made my reservation's with the correct date and sent me a confirmation number and then changed the dates. the room was nosey and the internet did not work at all they said it was because I was to far away from the router overall the stay was terrible

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
I'm very sorry to hear about your negative experience with us, Becky. Would you mind contacting me at (503) 585-3332 or [email protected] to discuss this? We take customer service very seriously, and I will speak with the front desk staff about this. I hope you will give us another opportunity in the future. Jake Bryant General Manager

"Best hotel in Salem"

5
30/10/2016

In August 2016, dissatisfied with past stays at Comfort Inn and Red Lion, we decided to try this hotel, and found that we'd made an excellent choice. The staff were unfailingly courteous and accommodating, the room was not enormous but well-appointed and comfortable, and the coffee bar was stocked with numerous sorts of delicious coffee. We are smokers, and this hotel has actual smoker-friendly smoking areas outside the exits with seating and ashtrays. When we asked for a downstairs room convenient to the exit, with easy access to the smoking area in mind, the staff gave us just such a room. In October 2016 we stayed for 5 nights at another hotel, and when our plans changed (due to movers' lateness with our furniture) we had to find another place to stay on short notice. Best Western Plus Mill Creek got us just the room we wanted, again. We checked out the next day, because the movers were supposed to show up with our things. They didn't. We called Best Western again, this time on 6 hours' notice, and once again they came through for us, with just the room we wanted, AND a bargain rate! Salem hotels just don't come any better than this.

"Lovely pet friendly hotel"

4
30/10/2016

Room was well appointed and up to date. Just off the I5 and close to restaurants. Molly was welcomed by staff and given treats. Would go again. Didn't like the Denny's for breakfast. Too full and unfriendly servers. Quiet room, nice bathroom too and two chairs in room so we could both sit.

"Conference Stay"

4
27/10/2016

Staff were very friendly and helpful. Pool and workout facility were clean. Coffee service was Seattle Best - very good. Room/bed were comfortable and room was clean. The internet access was very reliable.

"Consistent Quality"

5
24/10/2016

I've been staying at this location since 2008. The owner of this property has consistently improved and updated the facilities over the years which really impresses me. Clean with attractive and comfortable accommodations. Staff are kind and helpful. Great location. It's my home when I'm traveling for work.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, James, for your review of our hotel. We truly value the comments of our guests, and we appreciate your repeat business. We look forward to your next visit with us! Jake Bryant General Manager

"My New Preferred Hotel in Salem"

4
22/10/2016

My daughter goes to college in Salem, so I need a go-to hotel when visiting her. I expect the Best Western Mill Creek Inn will be it. (I used to stay at the La Quinta, but I found their air conditioning system to be a little inadequate during my most recent visit. The Best Western is literally across the street.) The hotel was by no means luxurious, but it was nice, and modern, and comfortable. I have no complaints. Biggest plus ... instead of the standard hotel breakfast bar, they give you a coupon for Denny's on the other side of the parking lot. Much better food, much better coffee, etc. than you'd get if the hotel did the breakfast itself. All in all, I'd stay there again, and probably will.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review, Anthony. I'm very happy that you enjoyed your stay with us, and we look forward to your next visit! Jake Bryant General Manager

"Great Hotel BUT"

4
21/10/2016

Great hotel, clean, large rooms and friendly staff; however, Best Western Plus is billed as having pillow top mattresses,much needed with my bad back, and room 308 did not have a pillow top mattress nor did it have a nice mattress pad. Needless to say, I did not have a good night's sleep. The mattress was firm. You will get a full breakfast at Denny's across the parking lot.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for letting us know about the quality of your mattress; we will get it replaced. I appreciate you taking the time to let us know about your stay, and hope to see you again soon. Jake Bryant General Manager

"Excellent stay"

5
20/10/2016

I was very impressed with the staff at the Best Western Mill Creek location. I was in town for a stressful event and John, Ashley, and Ivy went out of their way to help make my stay as good as it could be. I would highly recommend this location

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Chelsea, for your review of Best Western Plus Mill Creek Inn. I'll pass your comments on to Ivy, Ashley & John. They'll be very happy to hear the kudos! We appreciate your business, and hope to see you again soon. Jake Bryant General Manager

"Nice Place"

4
20/10/2016

The rooms are nice and breakfast at the diner is good. The manager was very friendly and helpful at check-in. The rooms were quiet at the top floor even though the hotel was fairly full. When we come to the Salem area we like to stay at this hotel. We like to visit the nearby wineries.

"Great Property"

5
17/10/2016

I normally don't like chain hotels, but this BW was exceptionally clean, recently upgraded with nice furnishings and style. It was also dog friendly which was perfect for us. I would recommend. The breakfast which was included was across the parkibg lot at Denny's but was certainly adequate for our stay.

"Absolutely the best!!"

5
17/10/2016

The room was clean, large, the windows opened, the AC as well as the heat worked. Opened the frig and there were two bottles of cold water. Breakfast is included at the Denny's across the parking lot. Just a wonderful stay.

"Great stay for WU parents weekend"

4
17/10/2016

We spent four nights here while visiting our daughter, and it was great. The room was clean and quiet. The beds were comfortable (although probably not the best f you want really firm mattresses). The staff was friendly at all times of day. I was a little skeptical about the free breakfast being at Denny's, which shares a parking lot with the hotel. But it worked out great. The hotel gives you a voucher that specifies four or five breakfasts to choose from (including bacon & eggs, pancakes, oatmeal, fruit). No hassle from Dennys in accepting the vouchers. We used the pool and hot tub, and they also were clean and comfortable. There's nothing but Dennys in walking distance, but you're right near the highway and maybe five minutes drive from the Willamette campus and downtown Salem. We will definitely be back.

"Mill Creek Inn"

5
17/10/2016

I am in the Salem area 3-4 times a year and each time I stay at the Best Western Plus Mill Creek Inn. The staff is friendly and efficient, rooms are clean and lobby is always neat and tidy (and decorated during the holidays).

"Awesome visit"

5
12/10/2016

I stopped over here while on a cross-country trip. It was a very nice hotel and the staff was very friendly. The manager asked me all sorts of questions to get me the best, discounted rate and then offered me a cookie. My friends got a separate room for them and their pets. The rooms were very spacious and comfortable. The front desk can provide you with some toiletries if you forgot something (I forgot a razor and they gave me one with shaving cream). The shower was heavenly and the whole experience just helped me relax after a long day of driving. The manager took care of the noisy teenagers staying on the 3rd floor so everything was nice and quiet. Breakfast was at the Denny's located right next door and you get a variety of choices for free, though you'll pay extra if you want more. The hotel offers free coffee which is better quality than the Denny's. There's all the other free amenities you expect: wi-fi, business center, breakfast, cable, etc with a few extras not commonly found. Overall a great experience.

"overnight stay with pet"

5
10/10/2016

after a short drive to Salem the family including pet needed a break. we always stay at BW as a family and this hotel is a newer model with great seasonal décor that pleased the children. They were fully booked for the local O Ducks game but it did not hinder the service of the staff.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review, David. It's great to hear that your family enjoyed your visit with us! Please come see us again soon! Jake Bryant General Manager

"Another great stay!"

1
09/10/2016

Perfect for our needs and our pets...nice room and friendly helpful staff!..stay here twice a year for our trip to horse shows and State Fair. Perfect location.. Highly recommend it to anyone with pets, as well!

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Carol, for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your stay with us! It sounds like you meant to give us a high rating, but you rated us a "1". Would you be able to adjust the rating to one that you feel we deserve? We look forward to seeing you again soon. Thank you, Jake Bryant General Manager

"Wonderful experience"

4
08/10/2016

My experience was great from the time I entered the hotel. I was warmly greeted and given great, great service from the male clerk on duty. Unfortunately, I neglected to get his name. The rooms were spacious, comfortably outfitted, and the hotel was quiet. The only complaints.....no guest service book in my room or in a traveling companion's room. I also wish they would have provided a breakfast at the hotel instead of a coupon for breakfast at Denny's.

"Home away from Home"

5
05/10/2016

I have been staying at the Mill Creek Inn for over 15 years. The staff are wonderful and treat you like family. They constantly work hard at making each stay comfortable and provide excellent guest service.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Julie, for your review, and thank you for staying with us when you are in Salem. We look forward to your next visit with us! Jake Bryant General Manager

"Yes, a Plus except for TV and Internet"

4
04/10/2016

Rooms are clean and spacious. Well decorated and the staff are very polite and accommodating. It would have rated a five star Plus, but for the really crappy Wi-Fi setup and the awful TV. It took forever to figure out how the connect my iPad to their network - even their tech guy had problems doing it - bt we did it after over a half hour of trying! The TV - is another matter. It was so dark that all scenes looked like they were night shots - including CNN front desk. We gave up and stopped trying to watch after I tried to adjust the brightness on the TV. It was locked up so you could not adjust. Time to get with it and install a good Wi-Fi network and replace those tired old TV's. Then you'll get my five star rating.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review. We are currently working to improve our WiFi service, and hope to have this issue resolved soon. We will inspect all of our TVs to make sure that all are set to the correct brightness levels. Thank you for bringing this to our attention. We hope to see you again soon. Jake Bryant General Manager

"A Good Place to Stay"

4
04/10/2016

I routinely stay at this hotel when I'm in the area for business. The place is clean for the most part. I'm not a Denny's fan so I don't take part in the free breakfast program at the hotel. The staff is always very pleasant and will bend over backwards to assist guests with anything they need. I will continue to stay at this hotel when business takes me to the area.

"Spacious rooms"

4
30/09/2016

I stay many times a year at this hotel for business purposes. The staff are always very friendly, and the rooms are clean and spacious. I like being able to spread out and have a couple options for work space; either the desk or table. Breakfast is next door at Denny's, but for those that don't have time, such as myself, they have a "sack breakfast," with some morning treats.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Roberta, for your review of Best Western Plus Mill Creek Inn. We appreciate your repeat business, and look forward to seeing you again soon! Jake Bryant General Manager

"Staying in Salem Oregon"

5
30/09/2016

I travel to Salem often and have tried many different hotels. BW Mill Creek stands out as one of the best!!! I love getting a hot chocolate on my way to my room. Desk staff are always friendly and helpful. Rooms do not smell like old smoke and are very comfortable. I usually arrive late at night and John is always in a good mood and makes me feel like I am a welcomed guest. Thanks Best Western Mill Creek!!!!!

"BW Plus in Salem, OR"

4
29/09/2016

The BW Plus in Salem is a good motel and a fair price. I found this to be the best BW property I've ever stayed at in my 49 years. The staff and facility were great. I'd definitely stay here again if I ever make it back to Salem.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review. We appreciate your comments, and hope to see you again soon! Jake Bryant General Manager

"Excellent Staff assistance"

4
28/09/2016

All staff members went out of their way to help me with my considerable luggage. I had presentation materials, and computer, boxes of things I didn't want to leave in the car. They helped on both entry and leaving and wouldn't accept a tip unless pressured to do so. Wow.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Elizabeth, for your review of our property. We are always happy to help our guests when needed, and we hope to see you again soon! Jake Bryant General Manager

"Fun in Salem Oregon great Hotel"

5
28/09/2016

the staff was the best John front clerk fun fun fun, Made you smile when ever he was on. We were there for family reunion and he put us all together, Kids enjoyed the pool a.housekeeping staff wonderful.rooms always clean. The only down side this best western does not have a breakfast buffet, You have to go to the Dennys next door which is way to small to handle all the people from hotel.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. I'll pass your comments on to John; he'll be very happy to hear them! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Nice place to stay"

5
27/09/2016

I never stayed at a BW that offered a breakfast coupon for the Denny's next door! It was a nice change from the usual crummy breakfast you get at most hotels The staff was very friendly and helpful. The room was large,clean and comfortable. Best morning coffee I had on the whole trip! We will be back!

"Friendly, accommodating, well-appointed"

5
26/09/2016

Absolutely no complaints about any of the staff - uniformly friendly and respectful. We noticed that some of the other guests were kind of a handful, but the staff didn't deviate from their high professional standards. We requested a ground floor room, and they actually had one for us! The room was good - not palatial, but what do you expect at a BW? - with increasingly rare amenities such as in room coffee, an alarm clock radio, and an effective climate control unit. As smokers we were pleased to find smoking areas outside the building, but still furnished with comfortable chairs and tables, and protection from the elements. The complimentary coffee bar was great. Had occasion to make heavy use of the business center, where all the equipment was in good working order. A pair of caveats: (a) apparently the carpets don't get cleaned that often, because walking around barefoot in the room resulted in very dirty feet; (b) my wife had a late-night accident in the bathroom and cut her arm, and unfortunately bled on the sheets; housekeeping came in and made the bed up but didn't change the bloody sheet! Otherwise a good experience. We would definitely stay at this Best Western again.

"Hotel in Mill Creek Oregon"

4
26/09/2016

A good and conveniently located hotel. A good restaurant and other facilities. Reception was very help full and friendly. Rooms were clean although the late finish of cleaning staff was slightly irritating. I would stay here again next time that we are in this part of the state. Paul Calgary, Canada

"Last Minute Decision"

4
26/09/2016

Decided to stay overnight in Salem, and was able to get a room at the Best Western Mill Creek. Comfy and roomy, although had residual odors of a smoker. Blehhh!. Staff was very friendly and helpful. Location well suited for us, central location.

"Comfortable Stay"

5
26/09/2016

Very comfortable nights sleep, all the amenities except for an in house breakfast...but that was provided just a few steps away. Would like to bring the grandchildren back for a fun stay in the future!

"Wonderful accomodations"

5
24/09/2016

John, the clerk who assisted with our check in, went out of his way to give us a wonderful deal on the room and suggest a great place for dinner as well. We certainly enjoyed our evening and the restaurant suggestion was taken and enjoyed as well. So glad he took the time to help!

"Very Nice Place to Stay"

5
23/09/2016

Best Western Mill Creek Inn in Salem is my go to place to stay in Salem. It is across the street from a Costco so you can safely walk across the street. They provide a discount dinner coupon for the Denny's on the same property as well as a coupon for free breakfast with five choices. I got there just in time for hot cookies that they have in the evening. There is an indoor swimming pool. It is a very nice place to stay, Decor was very welcoming. Room was clean and bed was comfortable. I felt safe in the parking lot and enjoyed my stay.

"Clean comfortable stay"

4
22/09/2016

This is a good hotel. My room was clean, had nice amenities and was reasonably comfortable. The front desk employees were friendly and pointed me toward a couple of their favorite local restaurants. The hotel has convenient access to the highway.

"Best Western Plus what???"

3
20/09/2016

Front desk service was 4 star...rooms 3. They were clean but average aged. Nothing special...friendly front staff with helpful restaurant tips...big downside is the vouchers for breakfast at dennys...really? I'm used to in hotel breakfasts. Even the voucher was limited as to menu choices and the Dennys was terrible...see other review. They need to change this pronto!!!

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our property, Richard. I'm sorry to hear about your experience with us. We are in the process of renovating our rooms; I hope you will visit us again to see the finished work. I'm also sorry that you didn't enjoy the breakfast at Denny's. Most of our guests prefer the hot breakfast at Denny's instead of the usual continental breakfast that many hotels offer, but I understand that poor service can ruin the experience for you. I'm sorry that this happened, and I'll speak to the restaurant management about your visit. I hope that you will give us another opportunity the next time you visit Salem. Jake Bryant General Manager

"Always Awesome Place To Stay"

5
20/09/2016

Best Western Mill Creek Inn in Salem Oregon has always been a very lavish place to stay. All employees have always been very nice and helpful. Rooms are very spacious, clean and the beds are very comfortable. They offer a breakfast ticket for Denny's, that is on the property as well. Easy and convenient.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Jamie, for your review of Best Western Plus Mill Creek Inn. We appreciate your repeat business, and look forward to your next visit with us! Jake Bryant General Manager

"Highly Recommend"

5
19/09/2016

I stayed for one night, the staff was courteous and professional, I loved my cookie! It comes with complimentary breakfast at Denny's which is right there in the parking area. The rooms was PRISTINE, the beds comfortable, everything was JUST PERFECT.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review, Diana. It's great to hear how much your enjoyed your visit with us! We hope to see you again soon. Jake Bryant General Manager

"Quiet, good location"

4
18/09/2016

One of the nicer Best Western hotels we have stayed in located just off Hwy. 22, but very quiet. Spacious king room with all the amenities, plus a double recliner. Appreciated the bathroom night light. The "breakfast included" was across the parking lot at Denny's. Not my first choice for breakfast!

"Friendliest staff award"

5
16/09/2016

I normally state at 4 start hotels for work, My experience at this hotel has been unmatched in staff attentiveness and an eagerness to help.Nice clean hotel, friendly staff and a nice location. Staff were knowledgeable about the community equal to any concier I have used.

"Family friendly hotel"

5
16/09/2016

Friendly staff, nice pool, clean rooms, convinient location. We just came in after 8pm and got two rooms with best possible rate. Half an hour from Silver Falls State park. They provide vouchers for breakfast in Dennis across the parking lot which is really helpful for family with kids.

"motel evaluation"

5
14/09/2016

great experience. I really enjoyed the workout center and found it to offer a full range of equipment along with the pool. The relationship with Denny's works out well and is appreciated. The newspapers are also a nice touch. Again, the non-electric entry doors are an inconvenience when you are carrying items in both hands.

"Stay here when in Salem"

5
14/09/2016

A warm welcome and friendly service from John at the front desk followed by a spacious, quiet room. We had a relaxing stay following a long drive and couldn't have enjoyed a nicer experience. Lots of little touches made our time here very enjoyable and can't recommend the Mill Creek Inn enough if you're looking for a pleasant place to stay in Salem.

"At last....an awesome motel!"

5
12/09/2016

Wow. Sooooo clean. Staff is very professional and friendly. Rooms well appointed. No make- your- own waffles here! They concentrate on giving you a good motel experience and leave the breakfast to the professionals at dennys. Four choices for breakfast that included two drinks. My fav...the egg white breakfast. We stayed 2 nights visiting family. Will definitely make this our go to motel in salem from now on. You can see my review of Shiloh Inn in July on trip advisor. Then you will understand why we are so happy to find best western.

"Nice visit"

3
10/09/2016

Accommodating place. Room was approximately 350 square feet, double lavatories, decent soaps and clean, Beds were soft and saggy. Room was quiet and provided uninterrupted sleep. Front desk sponsored Chocolate chip cookies on check-in. Free morning newspapers and a free breakfast at Denny's next door.

"Nice hotel"

4
07/09/2016

This was a nice hotel that was clean, convienent, and close to lots of food. The Dennys next door was great for breakfast. Only issue we had was when checking in I had reserved the room but another family member was paying. They would not let her have key until I came in and signed even though it was under comments she was paying then made her sign same form. Really? Ok to take payment then make me come in to inital a form. Made no sense.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our property. I'm sorry to hear about your check-in experience. I'll speak with our front desk staff; I agree that your family member should have been let into the room with your permission. I hope that you will give us another opportunity the next time you are in Salem. Jake Bryant General Manager

"Highly recommended"

5
05/09/2016

I was in Salem for my nieces wedding. If you can afford to stay at this location, I highly recommend it. The beds were comfortable, staff very friendly and helpful, breakfast was at Denny's, and could have used more then just a couple pieces of bacon or sausage with the pancakes and French toast. But the two egg breakfast was decent. I traveled Solo but my parents and sister and her family were just down the hall. Very nice place to stay.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Joyce, for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your visit with us! We hope to see you the next time you are in Salem. Jake Bryant General Manager

"Nice, clean, friendly"

4
01/09/2016

The staff was very nice and was greeted with a cookie which was very good. Night staff was not so up on restaurants in the area other than going downtown. We found one a few blocks away and it was very good. Costco is across the street which was fun! Breakfast at Dennys is included and they let you substitute some items as what they offer is limited. Clean, easy to get to, quiet. Served our purpose in Salem!

"Our favourite location to stay"

5
01/09/2016

This Best Western has the friendliest staff along with very comfortable rooms. We have stayed at this location when travelling through Oregon for over 25 years and have never been disappointed. The rooms are well presented with nice quality linens. We love the change of pace for breakfast by being given a voucher for breakfast at Denny's.

"Relatively clean hotel with very friendly staff!"

3
31/08/2016

Welcomed with a cookie upon checkin - enough said! Breakfast provided is a voucher to attend Denny's and choose from a small selection of items. This was a relatively nice hotel for the price you pay, however might be on the older side as the floors creaked like you were about to fall through. During our stay, my colleagues and I rented a conference room that was set up really nicely, however you must set up the projector they provide you. Coffee and water were an additional $25 which may be a little excessive. Located about 15 minutes from downtown Salem

"If you like to go to a city to disconnect....."

3
31/08/2016

If you like going places and not be connected, this is the place for you. The hotel itself is very nice, the staff is great, but there is barely an internet connection. It's so slow that it will not load web pages from time to time. If you disconnect from it, then come back to reconnect, you have to mess with you settings to get the login page to come up again to be able to use it. It's a real PAIN IN THE YOU-KNOW-WHAT! Step into the present Best Western!

"Very Nice, comfortable and quiet"

4
30/08/2016

I stay here every time I come to Salem for work, it has always been clean and quiet, be careful to lock your vehicle and hide valuables since we have experienced vehicle break-ins a few times, this can happen at any hotel. I love the breakfast being at denny's in the same parking lot.

"Quality Business Trip"

5
29/08/2016

This place is always very good for business travel. It is quiet and located near everything I need to access. The breakfast is good and is included in the price of the room. I have been staying here for the past 20 years and this hotel is always updated well taken care of and friendly.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We appreciate your repeat business, and look forward to your next visit with us. Jake Bryant General Manager

"Great Hotel in Salem"

5
27/08/2016

My husband and I checked into the Mill Creek Inn based on Tripadvisor reviews. The front desk staff was friendly and helpful with directions. We were very pleased with our room and the hotel's overall cleanliness. If we are visiting the Salem area again, the Mill Creek Inn will be our first choice for lodging!

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
That's great to hear, Gail! We look forward to seeing you the next time you are in Salem. Jake Bryant General Manager

"Great Hotel for Salem"

5
26/08/2016

We've stayed here before and are always pleased but they are still on top of their game. New carpet throughout looks great and makes it look so fresh and clean. New room air conditioners are quieter and the pool was the perfect temperature this time! They've added closet doors and I liked the way it was before but I get it. Staff always very good. Price a good deal.

"Business trip"

4
25/08/2016

Nice clean hotel. The staff is friendly and very accommodating. The location is great for easy access to the freeway in either direction. The pool is great / you can actually get some good laps in after a long day.

"Best Best Western"

5
24/08/2016

This has got to be the best Best Western ever. Spacious rooms. Tremendous service-friendly and efficient. Great location. Great value. We had a full Jeep Cherokee for our son's move to college. All that stuff fit easily into the room and we had plenty of space left.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western PLUS Mill Creek Inn. It's great to hear that you enjoyed your stay with us! We hope to see you again soon. Jake Bryant General Manager

"Great Stay"

5
24/08/2016

Professional staff greets you at the front desk, Lobby is clean and bright. Pool area was very nice and although I did not use the exercise room it also looked well kept. I thought the level of amenities in the room was nice, it was hot out that trip and the bottled water in the fridge was a nice addition ( to be honest, could have been placed there by my husband but I think staff put it there.)Laundry facilities are available and easy to use. I felt secure there, even in the parking lot that evening as we went across to the Denny's next door- which also has a very personable staff. You won't be that far from Silver creek Falls State Park when you are in the area- it is beautiful and if you hike- you will be impressed. If you are working in the area there is a Home Depot very close so getting supplies and tools is easy. During the summer months don't forget to check out the racing in Albany,Lebanon,Eugene and my favorite Cottage Grove Speedway for some great dirt track racing for everything from sprint cars to go carts- no complaining if ya get a dirt clod in your beer either or you'll be considered a wimp.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Carol, for your review. We love to hear about our guests' experiences; it sounds like you really enjoyed your visit! We are happy to provide bottled water in the refrigerators for all of our guests. We hope to see you again soon! Jake Bryant General Manager

"Great place to stay."

5
24/08/2016

The staff and hotel are great! I stay here for both business and personal and have never been disappointed. The rooms are clean and bright. They have updated the rooms and building. The breakfast at Denny's is a bonus and the staff there are great too!

"BW Plus Mill Creek is a great hotel!"

5
22/08/2016

The rooms are clean and spacious. The staff is very friendly, professional and very helpful. The breakfast selections at Denny's were great, good portions and healthy choices. The price of the room is a great value for your money. The location is convenient to shopping and dining.

"convenient road trip stop"

4
20/08/2016

Stayed one night en route from Portland to SF Bay Area, stopping to visit relatives. Facility was clean and comfortable and quiet, and as other reviewers have noted, the double sinks were convenient and the free breakfast at Dennys next door was a nice perk.

"A perfect place to stay"

5
17/08/2016

If you are looking for a hotel in Salem look no further, this is it. Each year my daughter and I stay here for our annual trip to the Enchanted Forest. Ashley checked us in, she was very welcoming! She asked what we were planning for that evening and when I told her we were planning on seeing the movie Pete's Dragon she looked up the movie times right away and wrote down the theater's address without me even asking her to. Its wonderful to be treated so warmly upon arrival. There's complimentary tea, coffee, and hot chocolate in the lobby. The rooms are spacious and have been recently updated with new carpets. I love that the rooms have double sinks, one inside of the bathroom and one outside. There's a microwave, fridge, and coffee maker in the rooms. I also love that they offer 2 complimentary bottles of water in the fridge. An extra nice touch are the mints on the nightstand. The one thing the room is missing and I'd say it needs to be added are black out curtains. The hotel has a large indoor pool, jacuzzi, and private saunas. There's a large free parking lot, free WiFi is available in all the rooms, and a free breakfast is offered at Denny's which shares the same parking lot. At check in you are also given a discounted coupon for dinner at Denny's. The hotel is only a few minutes from a Regal movie theater, lots of restaurants, and shopping. If the hotel is looking for any tips to make it even nicer I would suggest slippers and robes. It would be great to have robes to go down to the pool with. Keep on traveling!!

"On the way to van couver bc"

3
17/08/2016

Stayed 1night . The rooms are very clean no noise other than ac unit. Rm246. You get a 15 percent discount on dinner for Denny's next door and Free bkrfst same place . Denny's has come up a lot lately but I was still disappointed in bw this is a plus bw ? Sorry but for the price I'l stay at holiday xpress.

"Very Spacious Rooms"

4
15/08/2016

The room was extremely spacious and bed was comfortable. Having a double sink was convenient so that someone can use the shower/toilet and someone else can use the vanity sink. The papaya soap was lovely. Having a lighted magnified cosmetic mirror was a nice touch. Very comfortable room overall.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Amanda, for your review of our hotel. I'm glad that you enjoyed your visit with us! We hope to see you again in the near future. Jake Bryant General Manager

"One of the best hotel I've ever stayed at"

5
14/08/2016

This hotel was one of the nicest, most affordable places I have ever stayed. The gentleman at the front desk - Chuck was very friendly and knew I was in a rush to get to a wedding, and went out of his way to check me in quickly. Our room was exceptionally well decorated roomy, and super clean. I had just had a horrible experience at the hotel I stayed at the night before that cost me much more, and to check into such a wonderful facility as this was especially nice. I would highly recommend this facility!

"Amazing!"

5
13/08/2016

Absolutely amazing place to stay! Well worth every penny no matter the cost. Rooms are beautiful and beds are so comfortable. Customer service is too here and it shows with every employee all the way to housekeeping. The feel and culture here should never change! And as a plus the breakfast you get is Denny's!!! Love the pool and little wading pool for the kids too!

"Stayed for business"

4
10/08/2016

Stayed at BW Mill Creek for a Conference. Convenient off I-5. Easy to get downtown. Very clean and roomy. Quiet rooms. Got in late, friendly staff. Fast internet and quick connection. Didn't use free breakfast at Denny's next store. Love that Costco was across the street!

"Road Trip - Touring"

5
09/08/2016

We used this hotel whilst we were on a road trip, we were welcomed by a very enthusiastic John who was very friendly and as it was part of a holiday for my birthday offered us a suite that happened to be available for a great rate, the room was very clean, breakfast included at Denys was a bonus, friendly staff, lovely hot tub and even some sun loungers outside to catch a few rays - all great, thanks for going out of your way to enhance our stay.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review, Rachel. We appreciate your input, and it's great to hear about the great service that John provided! We hope to see you again soon. Jake Bryant General Manager

"Always good!"

5
07/08/2016

Nice friendly staff! Great prices and comfy clean room like always! Great location for us for traveling across Oregon. Right around the corner from famous Dutch coffee-drive thru ;-}' Would come back here again!

"staff and overall appearance"

5
04/08/2016

was in town for fun and stayed here. The staff was very friendly and accommodating. The room was also very nice and clean, and had everything that we could have asked for. the staff member at the desk suggested a room on the third floor if we wanted something a little more quiet. excellent suggestion !! Was with a friend and we both agreed on how friendly and clean this hotel was. would definitely stay here again !!

"Spacious 1 bedroom suite with kitchenette"

5
04/08/2016

This hotel is convenient to downtown Salem, about a 5 minute drive. Free parking and limited free breakfast at adjacent Denny's. There is a small inexpensive laundry room on the main floor and free parking. The room was very large with a seating area, with couch and lazy boy chair. There was also a 4 person table and desk. The rooms were clean and the staff friendly and helpful.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for staying with us! I'm happy to hear that you enjoyed your visit with us. We hope to see you again soon! Jake Bryant General Manager

"Quality Service and Ammenities"

5
01/08/2016

Over the past 15 years, I have come to rely on the consistent service and amenities this property offers. Regardless if I am traveling for business or pleasure, I always receive a warm welcome from staff that are attentive to my needs. The location is fantastic to easily access various sites around Salem.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Kevin, for your review. We always appreciate your business, and look forward to your next stay with us! Jake Bryant General Manager

"Great Hotel"

4
01/08/2016

The hotel staff was very friendly and helpful we were always greeted coming and going. Check in and out was quick and painless. The hotel was clean, very quiet and the decor was tasteful and pleasant. I forgot my razor and they gave me one at no charge. You get a free breakfast at Denny's.

"Great place to stay"

5
01/08/2016

Great place to stay. Clean and quiet with friendly staff. It's also pet friendly. They do not have the usual breakfast found at BWs. They give you coupons for breakfast at Denny's next door. It's a nice Denny's and the breakfast is very good with several options. If you have a need for Costco(food or gas) it's right across the street.

"solid, clean, enjoyable"

5
30/07/2016

nothing was out of place, everything was clean, pool was clean, staff very helpful and courteous....best night of the trip. We flew in by private plane and scheduled a pick up and return to the local airport. Worked very well and they were on time.

"Easy Access "

3
30/07/2016

The rooms were great size. Staff were attentive and polite. The hotel in itself could use some cosmetic updates. They are close to the Interstate for easy access. They offer a complimentary breakfast to the Denny's right in front of the hotel. Parking can become an issue if you arrive during Denny's busy time. Overall, I would stay here again.

"Very relaxing experience"

5
28/07/2016

I had a King room on this visit and it was nicely appointed and very comfortable. The room was very clean as was the facility in general. They do not have breakfast at the hotel, but they give you a coupon for Denny's which is in the same parking lot. This was a nice change. I would definitely stay here again.

"Friendly Staff"

4
27/07/2016

Always enjoy staying at the Best Western. Friendly staff are always present and attending to your needs. The pool and fitness center are better than others in the same area. I would recommend it to anyone.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, John for your review of our property. I appreciate your comments about the hotel staff; they work very hard to make sure our guests have an enjoyable stay. We look forward to your next visit with us. Jake Bryant General Manager

"Great place to stay"

5
26/07/2016

I always expect the rooms to be clean. The rooms to smell nice and be well thought out. This hotel doesn't disappoint. The real value is the ladies that man the desk. They have gone way out of their way to help us with restaurants and local spots to go to. Outstanding staff here. Next time I am in Salem Oregon I will be staying here.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. I agree that we have a great front desk staff, and I love to share these comments with them! We all look forward to your next visit with us. Jake Bryant General Manager

"Best Western"

5
26/07/2016

It was a great place to stay. The front desk staff was very helpful and friendly. The room was nice and large. The hotel was very clean and inviting. The sauna, hot tub, and pool were well maintained.

"2 night stay at government conference"

5
26/07/2016

Great place to stay, well located, just off the freeway, right next to Denny's, very clean rooms, nice pool and spa, and a great little exercise room.. Staff are very friendly and very helpful in getting you what you need.

"Stay"

5
25/07/2016

Overall -- outstanding! Your staff was very helpful. My wife was in a wheelchair and your personnel rushed to open the door for us. The offer of the breakfast at Denny's was great; however, we didn't take advantage of it.

"Clean, quiet, and all the right amenities!"

5
25/07/2016

This is a well maintained property, very clean, close to but sheltered from the noise of the nearby freeway. It is conveniently located on major arterials for travel about the city. The staff are quick and courteous, and the guest amenities are what every traveler could want or need. I travel a lot on business and this motel is one of my top favorites.

"convenient and relaxed"

5
25/07/2016

Over several years I have found myself quite pleased with stays at the Mill Creek BW. Staff, rooms, convenience of the location to city roads and the I-5, and the swimming pool for early morning laps are all very helpful.

"Continues to be a great hotel"

5
23/07/2016

My wife and I stayed at the Best Western Plus in Salem in 2007 and I'm pleased to say that our stay some nine years later was every bit as enjoyable as our first experience. The location is excellent and the staff couldn't have been more friendly and helpful. Our room was large, clean and comfortable. An overall winner.

"Salem Visit"

4
21/07/2016

Stayed 3 nights while visiting family in the area. The room was clean, and the bed was comfortable. There was a remote control for the heat/AC unit. There was a sink in the room as well as in the bathroom of this handicap-accessible room. The sink in the room drained slowly. Shampoo/conditioner/body gel dispensers in the walk-in shower were slow to dispense. Not sure if that was the design or they were plugged. Would be nice if attention was given to detail. One wall looked like it might have been patched at the bottom, and it needed to be painted to match the wall. The security chain on the door looked like it had been pulled out, too, as it was not flush with the door. Other than these small issues, the room worked well. I would stay here again if in the area.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our property. I'll have my maintenance staff look more closely in our rooms for needed repairs like the ones you mentioned. Would you be willing to email your information so we can give special attention to the room that you were in? We try to keep our rooms in new condition, and I hate to hear that we missed one. Thank you for bringing it to our attention. We hope to see you again soon! Jake Bryant General Manager [email protected]

"Very nice hotel in Salem, OR"

5
21/07/2016

Our stay at this hotel was exemplary. Everything from the staff, the lobby, to the rooms was great, including the beautiful chandelier in the lobby . The hotel appears to be undergoing a renovation so we look forward to staying here after it is done. The only negative was the maintenance staff never came to address our slow drain after reporting the problem to the front desk. Otherwise thumbs up!

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review, Tyler. I'm sorry to hear that your maintenance request wasn't taken care of, and I'll speak with my staff about that. It's great to hear that you enjoyed the rest of your stay with us! We hope to see you the next time you're in Salem. Jake Bryant General Manager

"Business Trip #10"

5
18/07/2016

John always greets me with a wonderful smile, calls me his peeps and goes above and beyond what any other hotel I stay. I really enjoy my time when I come to the property every month! The location of the property is just right, the atmosphere is on point, and just an over all general blurb; I am very satisfied with the property.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Shelly, for your review of Best Western Plus Mill Creek Inn, and for staying with us whenever you are in Salem. We really appreciate your repeat business, and look forward to your next visit with us! Jake Bryant General Manager

"Served its purpose"

4
11/07/2016

Traveling through Salem and just needed a clean, kid OK spot for the night and it worked well. Very nice pool area w/ hot tub. Sauna an unexpected bonus! Easy to get to off I-5 but far enough that it's quiet. Clean, nice lobby as well. Kids very impressed with the chandelier - made them feel like I was spoiling them.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Stefanie, for your review of our property. I'm happy to hear that you enjoyed your visit with us. We hope to see you again soon! Jake Bryant General Manager

"Great Service"

4
11/07/2016

We have stayed here numerous times ,as we have some business to attend to in Salem and also have family to visit. Mill Creek Inn has always been clean and the staff friendly. It has a convenient location , close to I-5 , Costco,and with Denny's next door for breakfast or drinks in the evening .

"GREAT service; good place to stopover"

5
10/07/2016

Everything a family needs for a stopover on a road trip. Indoor pool, free breakfast at Denny's next door, all the resources one would reasonably expect (laundry, pet area, spacious rooms, fridge and microwave, strong wifi, laundry, vending, etc.). When we checked in, the clerk gave us cookies, bottle water and let us know he was at our service even if "there's a washcloth out of place - just let us know." Passing through Salem, this is the place to stay.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. Customer service is very important to us, and our front desk staff loved your comments! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Everything good"

4
09/07/2016

Room is spacious, has mini fridge microwave and they have coffee all day long at lobby. It's close to Costco wallmart etc and Denny's breakfast Is just nice. Front desk staff are professional and friendly and location has easy access to anywhere, with a car of course. Better than Grand hotel at Salem which I also stayed.

"Absolutely Awesome!"

5
08/07/2016

Looking for the best place to stay in Salem, on a 12-night road trip around Oregon, we walked into the hotel and were greeted by John the manager, and immediately we knew we had found "the one". (And we're the kind of people who will drive around to 8 or 9 area hotels before deciding.) Not only did we feel right at home, but we were into a fantastic room within 3 minutes! It was just the most incredible service. The room was fantastic and exceptionally clean and comfortable. Kudos to the entire team of folks who make it happen at Mill Creek.

"Clean, inviting, problems with its WIFI"

3
08/07/2016

The property is clean, inviting and convenient to Denny's & a local lounge. The rooms are moderately comfortable given the seating consists of two table chairs & a desk chair. (I like at least one comfortable chair, recliner or couch to unwind after a long day). The room did have a small refrigerator, coffee maker (Seattle's Best provided) and a microwave. Overall it was very quiet at night, no road noise whatsoever. The rub is although I was directed to the free WIFI (BWMillCreekInn), other than connecting initially, I was unable to to connect for the remainder of my stay forcing me to find the nearest Starbucks a few miles away each day. The hotel does not have a breakfast or a manager hosted happy hour, but it does provide coupons for a Denny's within walking distance. That said, the coupons provide the very basics, two eggs, toast, pancakes, coffee, NO SUBSTITUTIONS. This property is good for tired travelers who need a place to crash for an evening but may be a problem (especially if you have teenaged children who stay connected electronically with their friends) for longer stays.

"Modern, spacious, affordable hotel"

5
07/07/2016

The rooms in this hotel are noticeably bigger than average. In addition to the two beds, there was a small desk and a small table with two chairs, but the room did not feel crowded. There was a microwave oven and a small refrigerator with two bottles of water. There were two sinks, one inside the bathroom and one just outside. There was a lighted concave mirror in the bathroom that is helpful for shaving. The receptionist was friendly and the check-in process was quick and painless, and they give out cookies at check-in. There is a Denny's Restaurant across the parking lot, and at check-in you receive a coupon good for your choice of five different free breakfasts. The in-room wi-fi was free and worked well. There was one convenient electrical outlet in the lamp on the desk, and a less convenient outlet underneath the desk. It would have been helpful to have an outlet on the small table between the beds for charging a phone. It is not close to downtown Salem but it is close to Interstate 5. Overall I was very pleased with this hotel. It is better than most of the Best Westerns that I have stayed at.

"Very gracious accommodation"

4
06/07/2016

I was booked into a suite for my 4 night stay. As I was traveling with a puppy, I requested a ground floor room and this request was honored, even though I checked in a bit early. My suite included a living room, dining area, full kitchen, and separate bedroom and bath. All were comfortable. The staff was attentive throughout my stay. The only negatives were that there was no restaurant or bar onsite, which meant a default to Denny's next door, or a drive. Also, there was an area in back of the rear parking lot designated for relieving dogs, but it was full of thistles - not the most comfortable footing for my pup!

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed our Hospitality Suite! I think you might have been directed to the wrong area for your puppy. We have a large area for dogs that we keep cleared and mowed. I'll make sure our front desk staff is giving good directions to the pet area. Thank you again for your comments, and we hope to see you again soon. Jake Bryant General Manager

"Mill Creek Inn- Salem, Oregon"

5
06/07/2016

The Best Western in Mill Creek is definitely one of the "best" Best Westerns we have ever stayed at. Clean, good service and having Denny's available for food is as convenient as it gets. Always a pleasure to stay at Mill Creek in Salem.

"No complaints whatsoever"

5
05/07/2016

This was a great hotel. Comfortable, pool and Jacuzzi were very night (a must for us!) Staff was very friendly and accommodating! Best place we have stayed in Salem, Oregon. Will definitely stay here again!

"Standard, good hotel"

4
05/07/2016

Good place to stay,at a central and easy to reach place in Salem, with spacy rooms and friendly employees. All services o.k. including good wifi. My guess is that rooms at the back are more quiet, so that might be advisable.

"Zadie"

5
04/07/2016

We had a great time staff was very friendly and helpful,would stay again if need come up for hotel, we love the pool and hot tub also sauna room would have loved it even more if there was a steam room available

"Very nice stop on way to Seattle WA."

5
03/07/2016

We had a king size bed that was very clean and comfortable. The bathroom was clean and comfortable. We were there for just a short time. The service was friendly and prompt. The breakfast at Denny's was a treat. .If we are in the area again we'll stay again.

"Something has changed in the past year!"

2
03/07/2016

Confusion over a comfirmed reservation. Mumbled incoherently when I showed the confirmation number and somehow managed to "find" my room. King suite is way overpriced. Regular room with 2 queens is more comfortable with 2 separate vanity areas and BETTER priced! I felt as though the reservation staff were scamming me to say that only a king suite was available! I had been staying here for the past 5 years and had high praise for this establishment. It must have changed to shoddy management now!

"Very nice honeymoon."

5
30/06/2016

I had chosen this hotel when I was planning our honeymoon, in part, because of some of the other positive comments I read. I am glad I booked. I did not request the Honeymoon suite when I booked, but when I told the clerk of our trip he immediately put us in the suite with no extra charge. I found the hotel to be clean and orderly. I also found our stay to be quiet. I do not care of bumping or people talking loudly or running in the halls at all hours of the night, and we did not hear much of anything. WiFi was accessible with no problems. I also used the work out facilities and found them adequate for my needs. I would recommend this hotel for others in the future as we enjoyed our stay.

"Very nice"

4
29/06/2016

This BW is under going a remodel. But don't let that stop you. It was very clean and fresh. We were there on a weekend and didn't see any work in progress except a fountain in the lobby. The staff was extremely friendly and helpful. They all loved to chat with the customers. The rooms were very spacious and clean. They give you a voucher for a free breakfast at Denny's which is located on the same property.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Ben, for your review of our property. It's great to see that you enjoyed your visit with us! We hope to see you again soon. Jake Bryant General Manager

"Familiar Favorite"

4
27/06/2016

We have stayed at this hotel when visiting family in Salem for many years. The location is convenient and the staff is friendly. Rooms are large and clean. We enjoy walking to Denny's next door for our complimentary breakfast rather than battling a crowded hotel breakfast room. There were issues with the electronic key card system during our stay. We were told that the system will be updated soon.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. We appreciate your repeat business! I'm happy to say that we have replaced all of our locks. We look forward to your next visit with us. Jake Bryant General Manager

"Best Choice"

5
24/06/2016

I've always preferred Best Western due to their quality of amenities from the room to the toiletries. The rooms are always clean and the staff helpful and kind. Their location has always given me great access to the interstate for easy on/off travel. They are also located near sites to see, good food and safe environment. That's why I always choose Best Western if they happen to be in the town I'm doing business at and that way I can focus on what I'm doing there job wise and with the accommodation with internet I can continue working in my room when necessary. Thank you and keep up the good work.

"nice clean place to stay"

5
23/06/2016

the rooms were clean and up to date. The front guest staff were great. A full breakfast at Denny's was included in our stay, go early as this is right by the hotel and gets very busy on weekends.. We brought our service dog and facilities for her were available.

"Second time just as good"

5
23/06/2016

Stayed here for my second visit to Salem based on previous one. John at the reception desk makes the stay even more enjoyable. All the staff are equally friendly and helpful. Rooms could use a few more easily accessible outlets near the beds. Television in our room was blurry. Coffee in the lobby is a plus for early risers. It will be my go to choice when visiting.

"A pleasant stay in Salem Oregon"

5
22/06/2016

We only stayed one night at Best Western in Salem but it was very pleasant. It was comfortable and clean and Ashley, at the desk, was very pleasant and helpful. The hotel sits next to a Denny's which served us breakfast with a number of choices and we enjoyed that. There are several other restaurants within a very small area which could have served our needs but we weren't around long enough to take advantage of them. The entire stay was lovely in a beautiful region with a positive, if short, experience at the hotel.

"Perfect stop on the way to Seattle or Vancouver, BC"

4
21/06/2016

We actually landed at Best Western Plus Mill Creek after leaving a horrible commuter hotel in neighboring Keizer, OR. Matt at the front was cordial, kind and uber professional, even though it was after 10 pm. We had no reservation but Matt happily quipped "that's ok," offered us their AAA Rate, gave us complimentary cookies, our keys and meal vouchers for the Denny's that shares a parking lot with the hotel. Hotel was clean, bright and freeway close. The room was quiet and the breakfast bar was perfect for enjoying a snack and our morning coffee. Great stay!

"PERFECT STARTING POINT"

4
20/06/2016

This property is perfectly located for exploring the Salem area. After a bad experience at a Best Western in Woodburn, we were a little hesitant about this place, but we were very happy with our 3 night stay here. The desk staff were friendly and informative- so nice to encounter people who sincerely like what they do and have the social skills to make a difference for their customers. Kudos. I'd especially like to thank Jan, who was so gracious helping with checkout. We will be returning.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. I appreciate your comments; I'll be sure to share them with our front desk staff! Thank you for your business. We hope to see you again soon. Jake Bryant General Manager

"For work, this has been the most convenient location to stay in"

5
20/06/2016

Stayed here for work for several weeks and have not been disappointed with their customer service from the friendly staff, their amenities, and spacious rooms. They have kept my room clean and stocked as soon as I get back from my work. Other than the complimentary vouchers or the discounted coupon to Denny's restaurant, there are restaurants and shopping centers nearby for more options to dine and shop at.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Michael, for your review. We always try to provide consistently great service, and it's great to hear that we've succeeded with you. Thank you for staying with us! Jake Bryant General Manager

"Nice and quiet"

4
19/06/2016

Stayed here for work for one night. Staff was friendly, bed was fairly comfortable, facilities were nice. No restaurant or bar on site. There was a Dennys in the same area, but I didn't take advantage of the hotel discount. I would stay here again if I have to visit Salem again.

"Great stay!!"

4
19/06/2016

The man at the front desk made our stay! We were there for one night but their hospitality and connections to their customers made me wish we stayed longer. The beds were comfortable and the room was clean. Excellent for level of accommodation. Down to earth real people made the experience. Thanks!!

"swim party sleepover"

5
19/06/2016

Awesome pools for kids and adults, clean and beautiful. Happy, friendly staff, no problems at all, just a good , memorable experience for everyone. we booked 2 rooms and it was just right for the little girls, moms and grandmoms.

"Great Hotel"

5
16/06/2016

My husband and I stay exclusively at Best Western as we can depend on consistantly great service. The Mill Creek Inn is one of the best we have stayed in. Easy access on off the freeway and complimentary breakfast at the close by Dennys Restaurant.

"Could have been better"

3
14/06/2016

Great Location, Management and Desk Staff not very knowledgeable or friendly. TV reception very poor. Restaurant at location is convenient but poor staff. Expected better for the price and brand that we are paying for.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our hotel. I'm sorry to hear that we didn't exceed your expectations during your stay with us. We are in the process of upgrading our TV service to Hi-Definition. Our staff is always trying to improve our service for future guests, and we will discuss your experience with us. I hope that you will give us another opportunity in the future. Jake Bryant General Manager

"Best stay in the West"

5
12/06/2016

Wonderful all around. We have stayed at the best Westerns for many years and this is one of our favorite ones. The location is great close to shopping and has a safe feel , Rooms are comfortable and quiet and the staff is kindness and helpful ask for Sheryl at breakfast best server. Would stay at this Hotel anytime. Real pleasurable

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, David, for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your visit with us! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Handy and Nice"

4
10/06/2016

Easy access off the freeway. Accommodating, knowledgeable, friendly staff. Comfortable rooms, for me, great beds (not hard like so many hotel beds). Great pool and hot tub. Sauna is private (a real plus as far as I am concerned). Close by everything I needed. Even in traffic, most trips were around 10 minutes. Breakfast is provided by a gift card to the local Denny's. Historically, not my favorite place for a meal, but I must say this one was different - speedy service, experienced and friendly wait staff and the food was prepared just the way I ordered it. Given the way the hotel operates its voucher program, you are going to pay for juice, if you also want coffee (didn't like this aspect of the program. That makes for a mighty expensive glass of juice that would normally be included in a "hotel's breakfast").

"Lobby Soft Rock Sets the Tone"

4
07/06/2016

My arrival in Salem began with renting vans for a workshop I was there for and they had Pandora 70's soft rock going there. I kind of miss the old days of being a young kid hearing soft rock like Air Supply, Ambrosia and Bread playing at repair shops, doctor's offices and elevators. I stayed here for business in early May. And this place had a sweet little soft rock playlist, too! I hadn't heard Marty Balin's 'Hearts' in a couple decades, and it was very nice to hear. A nice intro to my stay here. Their breakfast offering is a voucher for breakfast across the lot at Denny's. A nice gut bomb to start the day! The last hotel I visited had shared bathrooms. They had a sink in the room. I admit I had used the sink for purposes other than handwashing. This hotel had two sinks! But luckily it also had a shower and a toilet. I don't remember much about the hotel beyond that. Which is a very good thing. It was what I expected in a moderately priced chain hotel. I would certainly stay here again.

"Salem Convention"

4
30/05/2016

Stayed for one week, Door key card was the biggest problem where it would not work all the time. had two cards and had the same problem with both cards. Front desk fixed it right away. They need to move the smoking area away from the doors!

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Mark, for your review of our property. I'm happy to say that we will have new door locks installed by June 20th. I will also make sure that we have signs asking guests not to smoke near the entrances. I appreciate your comments, and hope that you will visit us again in the near future. Jake Bryant General Manager

"Dirty & not accommodating"

2
27/05/2016

Booked several months beforehand for a special event. Specifically requested a quiet room on top floor away from the elevator. So we get to the 3rd floor and the room is directly across from the elevator. Down we go back to reception. Staff then says with a thinly veiled fake politeness that they are all full and the only room she can offer me otherwise is on the first floor. So we don't have any choice but to take that. Old, creaky floors and bed. Then discover most of these 1st floor rooms are used by people with pets since they allow pets. Dog hair on furniture and faint smell of pooch also. I love dogs, just don't want to smell or sleep with their hair in my hotel room. Soap dispensers are a nice idea to save on packaging and be more green, however much less hygienic as the goop accumulates on the bottom and are not cleaned well. Just take a tissue and wipe them and you'll see what I mean. These so called smoke free hotels are often old hotels that used to be smoking and you can still smell it. Also people hang out and smoke right outside the side entrance so even though the sign says 10 feet, if management puts seating right there, what do you expect? The final straw however was the old blood stains on the white sheets. Nice thing to see when getting into bed...my husband already asleep so did not bother to tell him as it was on my side anyway....he would have flipped Im sure. Disgusting. Not any value for money, IMO.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
I'm very sorry to hear about your experience with us. We take great pride in the cleanliness of our rooms, and I hate to see that we failed with you. Please call me at (800) 346-9659 to discuss how we can make things right. I hope to hear from you soon, and hope you will give us another opportunity in the future. Jake Bryant General Manager

"Trip to enchanted forest."

5
23/05/2016

When we walked through the front doors we were already in a 911 toddler potty training emergency when Jen the recepsonist greeted us. She instantly recognized our potty emergency and directed us to the bathroom. After we finished she took the extra time to talk with our daughter and offered her cookie. We appreciate Jen's great customer service and the extra time she spent making our daughter feel at home. We got a good rate on the room and the room was very clean which is much appreciated with having a little one. We may have found our new go to place when visiting the Salem area. Thanks again Jen.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our property. It's great to hear that you enjoyed your stay with us! I'll pass on your comments to Jen. She is a great employee, and your recognition will mean a lot to her. We hope to see you again soon. Jake Bryant General Manager

"Nice place to stay"

5
21/05/2016

This hotel is a nice place to stay. Very clean facility, very friendly helpful staff. They do not have a breakfast in the hotel but they give you a coupon to use at the Dennys accross the parking lot. They have a nice pool and jacuzzi. This is my 3rd stay at this hotel this year and would highly recommend. The only negative thing I can say is that there TV reception is not very good.

"Great stay"

5
21/05/2016

Have stayed here with large groups and small. The staff takes care off all your needs regardless of the size of your traveling group.It's easy access to I5 and restaurants and shopping (just in case you forgot something!).

"Great room and location"

5
18/05/2016

Stayed here several times now. Staff is very friendly and helpful. Rooms are clean. Very central location for where ever you need to go in the area. Even though your right by the freeway and airport, the building was quiet.

"Excellent hotel staff"

5
16/05/2016

This is our second time staying at the Best Western Plus Mill Creek. The hotel staff is accommodating and the rooms are clean. We could have paid for a cheaper hotel but like the location, employees, amenities, and cleanliness are hard to beat! I would stay there every time we visit if we continue to take our trip.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western Plus Mill Creek Inn. I'm very happy to hear that you enjoyed your visit with us! We hope to see you again in the near future. Jake Bryant General Manager

"Exceptional "

5
10/05/2016

Right from the start, we were treated very well. The manager, John, we so helpful and knowledgable about the area and knew his stuff. We hadn't booked but we were offered a free upgrade to a suite, which was superb. The price includes breakfast at the Denny's adjacent to the hotel and also a reduction for an evening meal. This is a great hotel from which to explore the area and after travelling round for a week, it was nice to stay in one place for more than a night. Highly recommend this hotel.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Mark, for your review of Best Western Plus Mill Creek Inn. It's great to hear about your visit with us! I'll pass your comments on to John; he'll appreciate them very much. We hope to see you again in the near future. Jake Bryant General Manager

"Good rtoom for a good price"

4
09/05/2016

Quiet clean at a good rate. Just what you would expect from a Best Western. The people working behind the counter were friendly and helpful. Be sure to ask for thing to do in the area they had some good thoughts on what to do in the area.

"Extremely helpful and friendly manager, great prices for rooms"

4
09/05/2016

Pros-John the manager was amazing, friendly, and extremely helpful. He knew about the area, what time to leave to get to certain areas etc. He went above and beyond for us. The price of our room for a king mini suite, was great for us to be coming from out of town. This hotel is only 2.5-3 miles from down town. The hotel offers free bottles of water and fruit for on the go, you just need to ask the front desk. You also get a free cookie when you check in. Now the Cons- There is no free continental breakfast, but there is free breakfast from Denny's next door. Make sure you get a breakfast voucher from the front desk. You only get 3 choices to chose from and they are not all you can eat. The coffee in the rooms and down in the lobby were not that great,(pretty weak flavored) I wish I knew were a good coffee place was besides starbucks. I would love to have woken up and had some amazing coffee. The tile in the bathroom needed to be re-grouted and the shower curtain did not keep the water from leaking all over the floor in the bathroom. The carpet in the bedroom felt weird on barefeet, so went to wash my feet and they were dirty. So maybe the room needs to have the carpet shampooed? All in all, I would come back to Best Western. It was also close to I-5,so it made getting places pretty easy.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our property. We're always looking for ways that we can improve our hotel, and your comments will definitely help. We hope to see you the next time you are in Salem! Jake Bryant General Manager

"Great Place to stay"

5
09/05/2016

This is one the nicest Hotel stays I can remember in a long time. I have stayed at many locations and was expecting what I normally experience. Dirty carpets, roughed up furniture sloppy cleaning in rooms presented for guests.

"Great place to stay, right off I-5 exit"

5
08/05/2016

The room was clean and had all the things I would expect (iron, ironing board, hair dryer, soaps, shampoo, mini fridge, microwave etc) and a few nice extras (cookie at check in, cold water bottles in the fridge). Costco is across the street which is convenient.

"Nice hotel easy access to downtown and I5"

4
06/05/2016

It is a very nice hotel, close to shopping as well as downtown Salem, state offices, and I5. Free breakfast at Denny's right in the parking lot. I have stayed many times it is my hotel of choice when working in Salem.

"Exceptional customer service"

5
05/05/2016

When our door lock quit working, the staff went above and beyond to upgrade our room and help us move our luggage. The upgrade did not cost us any extra money, which is a pretty big deal these days. The added benefit of hot Denny's breakfast right in the same parking lot really topped off our trip.

"Decent place to stay"

4
04/05/2016

We were on a road trip and found this hotel to be nice. It was clean and convenient to the freeway. We found the price to be high for an average room, although the room was bigger than some, it was still "standard" in our opinion. The breakfast that is offered is a very limited choice selection at a Denny's across the parking lot. We would have preferred an in-house breakfast that we could have just grabbed and been on our way. The desk staff was extremely friendly, and I felt that had we had any problems they would have addressed them quickly.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Lydia, for your review of our property. I appreciate your comments, and will use them to improve our future guests' stays with us. While many of our customers enjoy the complimentary hot breakfast we offer at Denny's, we understand that some would prefer a quick option to take with them when they leave the hotel. For that reason, we now offer a Grab N Go option that our guests can pick up on the way out if they're in a hurry. We appreciate your business, and hope you will give us another opportunity the next time you are traveling in the Salem area. Jake Bryant General Manager

"Wonderful hotel"

5
03/05/2016

What a nice, clean inviting hotel. A cookie upon arrival and complimentary breakfast at Denny's next door the next morning. Staff was friendly and made me feel so comfortable after a long drive. Slept so good. Bed was awesome. Thank you!

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Janet, for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your stay with us, and we hope to see you again soon! Jake Bryant General Manager

"Horse Show and Fairgrounds"

5
03/05/2016

Great place to stay...Very nice for pets...great food options included..so convenient to our venue...in Salem for horse activities twice a year and this Hotel is perfect...Good Dennys restaurant right across the parking lot!...Very nice staff!

"Small Clean"

3
02/05/2016

The rooms were just fine, not great, but not bad. Appreciated the glass coffee cups in the room. The staff was friendly and helpful, and the rooms were clean. .Cookies were a nice touch, but not necessary.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our property, Debera. We are always trying to improve our guests' experiences, and we are currently in the process of remodeling our hotel. I hope you will visit us again to see our upcoming improvements. Jake Bryant General Manager

"Pet Friendly and luxurious room"

5
30/04/2016

Chose BW on way home from California trip, traveling with 2 small dogs. Were pleasantly surprised at the very nice accommodations, conveniently located on 1st floor for easy access with the dogs. Cold bottled water awaited in the in-room fridge, cookies on check in, and to-go bags with fruit and water available at front desk. Nice touch! Only problem was uinable to call front desk, due to lack of instructions on the phone. dialing "0" only got me a dial tone. Internet instructions were not offered on check in, hence my need to contact front desk. Glad it was not an emergency!

"One of the best"

5
29/04/2016

An overnight stop during a trip South , we found this hotel to be one of the best BW's that we have recently stayed in. On arrival we were welcomed at reception, by very friendly and helpful staff, and were upgraded to a large superior room. The room was very large, with sitting area, and a small kitchenette, with fridge and microwave. The room was spotlessly clean,as was the bathroom, with good amenities. Breakfast was at the adjoining restaurant, Denny's,and very satisfactory. Other than the pool and hot tub, there was also a sauna and exercise room. We will definitely stay here again.

"wonderful"

5
28/04/2016

Wonderful trip and i will recommend to my friends as well for sure. It was really nice and comfy. The rate was a little high but its ok. The staff was friendly as well. The location was good the only thing was the breakfast that was not good as the denny's provide usually.

"EXPENSIVE!!"

2
27/04/2016

We had no reservation.....I asked for their lowest rate, I was given their "standard" room which had 2 queen size beds. Later I discovered that a room with a king size bed is generally less expensive. While in the lobby I overheard a clerk on the phone quoting rooms at a considerably less price than what we were offered (over 40.00). Also witnessed someone checking in at a much cheaper rate than what we were offered. When questioned, the staff said, "it is what it is"! Not a happy consumer

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review, Vicki. I'm sorry for the response that you received when you questioned your rate. We do offer discounts to some companies based on the amount of business they send us, and you certainly deserved an explanation when you asked about this. I will speak to my front desk staff about your experience to ensure that future guests receive a better answer to this question. I hope that you will give us another opportunity the next time you are in Salem. Jake Bryant General Manager

"Business Trip"

5
26/04/2016

This hotel is easy to reach off I-5. It is a bit dated but very clean and well kept. Staff is friendly and efficient. There was a nice breakfast next door at Dennys. I went about 9:30 and got right in and out. Some people complained it took too long, but that was not the case for me. The hotel does offer a grab and go bag with some snacks and drinks if you are in a hurry. There is a clean and well kept exercise room, sauna, and swimming pool too. Overall this is a place I would definitely stay again.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Janie, for your review of Best Western Plus Mill Creek Inn. I'm happy to hear that you enjoyed your stay with us, and your complimentary breakfast at Denny's. We hope to see you again soon! Jake Bryant General Manager

"Clean, Larger-Sized Rooms, 2 sinks"

5
25/04/2016

We were very satisfied with the cleanliness and larger sized rooms. Having 2 sinks separate rooms was perfect for a family of 4. Very friendly and efficient hotel staff was appreciated. Even though I prefer a softer mattress, the firm mattress was ok. It was quiet and a convenient place to stay in the Salem area.

"Mill Creek Inn"

5
25/04/2016

Very good motel experience....higher end of the BW chain...I would come back here again. Easy to get around the Salem area from this location...easy access to I-5...Costco right across the street. Room was clean...bed was very comfortable...Internet access seemed a bit slow, but worked fun once it got up and running....staff was competent and pleasant...

"Great hotel"

5
21/04/2016

Very nice hotel with larger than average rooms and a very nice lobby area with super comfortable chairs and a 24 hour coffee bar. Our room was very clean and modern. The pool area was very nice with a large hot tub and individual sauna rooms - a great feature you don't find in many hotels.

"Husband and I stayed overnight while travelling back after a holiday."

4
19/04/2016

The hotel room was excellent. The last room available was a suite and our very friendly and smiling girl at the lobby, gave us a reduction in the price. Room was clean and roomy and I can't say enough about the courteous staff. I would definitely stay here again! It was very close to the interstate as well.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Maggie, for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your visit with us! We hope to see you again soon. Jake Bryant General Manager

"5 STARS EXPERIENCE"

5
19/04/2016

I have stayed a 5 STAR hotels in the past and believe me when I say that this hotel ranks right up there with them except for the complimentary breakfast offered by Denny's. I fully understand the business decision to partner with Denny's for breakfast but Denny's doesn't share the core values you experience by staff at the hotel. You are comparing apples to oranges between the staffs and service received. I can tell you that you will not find a more competent, caring, total customer satisfaction experience anywhere that is equal to what you receive at this BW hotel. The owners should be proud of the effort put forth by John and others to make you stay here as comfortable and safe as you would experience in your home. What an example for other BW hotels to emulate.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Perry, for your review of our hotel. I'll pass this on to our front desk staff; they'll be very happy to hear your compliments! We hope to see you the next time you are in Salem. Jake Bryant General Manager

"clean and friendly"

5
18/04/2016

This hotel is always clean and the staff is exceptionally friendly. The decor is a little dated but it appears that they are updating slowly. I wish that they had their own restaurant and you weren't sent to the Denney's next door. I view Denney's as fast food style which I try to avoid.

"Nice Clean Place to Stay"

4
18/04/2016

This is an older building in the middle of renovation so don't let it discourage you. The newly remodeled rooms are bright and cheery. There is very little noise from the remodeling work going on; most people wouldn't even realize it except for the sign in the lobby notifying guests and visitors of the construction. The staff is friendly and welcoming. The housekeeping staff is top notch and the rooms are clean. Pets are welcome and pet friendly rooms are on the first floor. I was happily on the third floor not to aggravate my allergies. The pool isn't bad, a good size for a hotel pool. They have a nice little workout room with a variety of equipment and some free weights, there is large hot tub and wonderful sauna rooms. Breakfast is provided at Denny's restaurant that is just across the parking lot. All-in-all, a good place to stay for the price.

"Found my favorite place to stay!"

5
17/04/2016

Stayed here when I dropped my daughter off at Willamette. The rooms were clean, and it is a great location. The breakfast at Denny's was a great way to start the day. The staff was great. John gave me a great route to run, and Beth, Jen, and Katherine always greeted us with a smile, answered our question, and helped us with anything we needed. This will be the first place i check when I get to go back to Salem.

"Excellent welcome and service"

5
16/04/2016

After a week on the road at best westerns I stopped here and was met by Jen at the front desk. She gave a warm smile and welcomed me as if I had been gone away too long. She gave me excellent advise on a place to eat. When I came back she asked how I liked it and held a great conversation. Checkout was amazing too and I was sent off feeling like I needed to come back soon.

"Expensive Value"

3
13/04/2016

With taxes and deposit for a pet the one night cost was almost $200. Thought that it was expensive compared to value. The room was spacious enough although the hotel and room were dated. The cable quality was really poor.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our property, Randy. Can you email your information to me at [email protected] so I can fix the cable in your room? We are in the process of a remodel, so I hope you will visit us again soon to see the finished work. Our rates fluctuate daily based on demand in the area, so you might find a better price the next time you make reservations with us. We hope to see you again! Jake Bryant General Manager

"A very nice stay in East Salem"

5
11/04/2016

We had a very nice stay at the Best Western Plus Mill Creek Inn. Came up for the retirement of a fellow Firefighter. Had a very nice experience at check in and check out. Room was very nice and we will return. Great location and quick access to downtown Salem.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Steve, for your review of Best Western Plus Mill Creek Inn. I'm happy to hear that you enjoyed your visit with us! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Best of Salem"

5
10/04/2016

Prior to this visit, I didn't care for any of the hotels in Salem and I didn't really care for Best Western hotels. Our visit this time has changed my mind. This was our fourth time staying at a hotel in Salem while visiting family. This is now my "go to" hotel for Salem. All the staff were friendly. The pool was very good. We were traveling with our kids and grandkids and the grandkids loved the pool. I travel a lot for wok (I'm an airline pilot), so I stay in a lot of different hotels; this one is great (especially for Salem).

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Mike, for your review of our property. I'll share your review with the hotel staff; your kind words will mean a lot to them. We look forward to your next visit with us. Jake Bryant General Manager

"A warm welcome at the end of a long travel day"

5
10/04/2016

We enjoyed our stay at thi8s hotel, as the young man who checked us in was friendly, efficient and accommodating. He made us feel welcome and valued as customers. We would return to this hotel any time our travels took us through Salem again.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Linda for your review of Best Western Plus Mill Creek Inn. It's great to hear that you enjoyed your stay with us. Our front desk staff try very hard to make our guests feel at home, and they'll be very happy to hear that they succeeded with you. We hope to see you again soon! Jake Bryant General Manager

"Use of Best Western Motel"

5
06/04/2016

Very nice experience. I work in Pendleton and stay at Oxford because of proximity to work I use BW when I come to Salem for our Department of Corrections meetings. It is a quality facility and in close proximity to our meetings. They also give us government rates which is greatly appreciated. The recreation facility with the work out center and pool are exceptional and actually is one of the primary reasons that I chose to stay there.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Leland, for your review of Best Western Plus Mill Creek Inn. We appreciate your repeat business, and it's great to hear that we've provided you with great service whenever you've come to Salem. We look forward to your next visit with us! Jake Bryant General Manager

"good stopover in Salem"

4
02/04/2016

check in staff was exceptionally accommodating. cleaning staff friendly and prompt. good location. nice that they give coupons for restaurant next door. hotel was quiet and clean. parking was convenient and plentiful.

"Very Impressed with Mill Creek Inn"

5
01/04/2016

We stayed only one night while on the road home from Arizona. The staff at this hotel are outstanding, very friendly and helpful. We felt very welcomed upon our arrival and departure. Unfortunately we left something behind in the room. I called them from our next hotel, they quickly located it and agreed to arrange to mail it to our home in Canada. Within the day, we received a call from the Salem post office to let us know the cost of shipping the item. The hotel staff handled this so professionally and kindly. The room was also very comfortable and quiet. There is a Denny's restaurant next to this hotel where you get a free basic breakfast....we had freshy prepared eggs, hash browns, sausages and toast. We also received 10% off our dinner. We would stay at this hotel again without hesitation.

"Excellent Facility"

5
01/04/2016

Very nice room. The staff were awesome. The entire property was impressive. Would definitely recommend. This was my first experience at a Best Western Plus and it far exceeded my expectations. Tasteful decor and each staff member I encountered was friendly and happy to help.

"Best Western Plus Mill Creek Inn Salem Or"

5
30/03/2016

This motel is excellent. It is clean and has wonderful staff. Easy access close to Denny"s. It has a large pool my grandchildren loved. It has a sauna,hot tub,and gym. It's great make no mistakes stay there. D Mullins

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our property. We appreciate your business, and hope to see you again soon! Jake Bryant General Manager

"I'm Impressed"

5
26/03/2016

I don't normally stay at Best Western hotels, but this was close to work and they had a great rate. I am very impressed with this hotel! The rooms are new, updated and very clean. I had a really cool room with a wet bar in it. The bed was SO comfy - best I've slept in a long time. John at the front desk was great - very friendly and knowledgeable about the local area. I'd definitely stay here again. Oh and the WiFi was FAST!

"Top of the Line"

5
26/03/2016

Beth provided us excellent service while checking in and providing area information. The room was clean and very comfortable. My son and I had a very relaxing time in the pool and hot tub. The breakfast at Denny's was wonderful. I would recommend this hotel to others and plan to stay here again when we are in the area.

"Great place!"

5
23/03/2016

Excellent customer service! The room is spacious, clean and nice. The pool is a fantastic size, hot tub as well. The kiddie pool is great for toddlers too. I have stayed here several times and it has been great each time.

"Business weekend"

5
21/03/2016

Business meeting held at the hotel which was convenience, well orchestrated, with a friendly staff. The location was conveniently located near I-5 and yet the rooms were quiet. Rooms are also large, clean and offer nice amenities. The staff was friendly and responsive. Nice pool and spa area.

"not a wink of sleep"

1
20/03/2016

The room was very clean and attractive but at the end of a hall leading to a side door and staircase where people came and went all night long. Every time the outside door closed our room door rattled loudly. People using the stairs clomped up and down with no regard for people who may have been asleep.

"Relaxing After a Long Drive"

5
19/03/2016

Through my job with the State of California, State Controllers' Office, I traveled for over 30 years and when given the locality I always stayed at a Best Western facility. Now that I'm retired, Best Western is always my first choice for over-night accommodation's. In those 30 plus years I have seen Best Western upgrade their facilities and amenities that are comparable to the other mid to large size hotel chains. So Keep up the.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, James, for your review of Best Western Plus Mill Creek Inn. It's great to hear that you've noticed Best Western's improvements through the years! We appreciate your repeat business, and hope that you continue to stay with Best Westerns when you travel. Jake Bryant General Manager

"Great place! Barcalounger Bonus!!"

5
18/03/2016

The Mill Creek Inn is a great place to stay. The rooms are large, the bed is comfy, the breakfast (at Denny's, next door) is good. There's also a nice, large indoor pool, an exercise room, and saunas. Great value, great place!

"Mill Creek Inn, Salem"

3
16/03/2016

Double check your booking dates prior to checking in and when checking in. Changed booking dates and witnessed several guests with booking dates changed unexpectedly. (Shorted one day on the end of booking.) WiFi was inadequate.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review, Kim. I'm sorry to hear that we didn't have the correct dates on your reservation. I always ask my front desk staff to repeat the date (and day of the week) back to the guests when they make a reservation, and I apologize that we didn't catch the error with your reservation. Would you mind contacting me with your room number, so I can look into the WiFi speeds in that area? We try to provide very fast speeds, and I test WiFi quality throughout the hotel on a regular basis. Your information could help me find a problem area that I wasn't aware of. I hope that you will give us another chance the next time you are in Salem. Jake Bryant General Manager (503) 585-3332 [email protected]

"Great place to stay"

5
15/03/2016

We liked the room, which was well appointed, clean, and appropriately quiet.. The staff were attentive to our needs. (The cookies helped too.) We were glad to have a laundry facility so handy and easy to use. Yes, we enjoyed our stay and look forward to our next one.

"Gnarly ironing boars and iron ruined $300 dress suit!"

2
15/03/2016

Before I put my designer skirt and blazer on the board to iron the travel wrinkle from them, I guess I should've inspected the equipment first!! Who knew!? I didn't notice the gnarly sticky dirty substance that had adhered itself to the board, nor did I notice the black iron safety plate had literally worn away, leaving only a speckled trace behind that was barely visible. The nasty goo is now hot ironed into my outfit! It still had the store tags on it! I had been saving it for this trip. Now, I'm 7 hours away from home,and an important place to go, and jeans and tee shirt to go in?! I'm so bummed!

"Third Time is a Charm"

5
12/03/2016

This was a third visit to the Best Western Plus Mill Creek. The staff is always kind and helpful. The rooms are spacious and clean. And the pool is a favorite with our grandchildren. The location is convenient to the highway and breakfast is available a short walk across the parking lot.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Rich, for your review of Best Western Plus Mill Creek Inn. We appreciate your repeat business! I'm happy to hear that you enjoyed your visit with us, and look forward to seeing you the next time you are in Salem. Jake Bryant General Manager

"Excellent Experience"

5
11/03/2016

I stopped here for a night on my way home from Bend to Vancouver. Eaasy What a lovely Best Western. My room was well appointed with every amenity. The entire staff was friendly, efficient, and knowledgeable. Breakfast was comped at a nearby Denny's. My best memory, the 24 hour and free carmel macchiato machine in the lobby. Reasonably priced. For what more could one ask?!

"Friendly staff, large rooms"

4
10/03/2016

Had a great experience spending 2 nights here on a work trip. The staff was exceptionally helpful throughout my visit. As an example, Beth at the front desk was super-friendly and let me store my bags the morning of my initial stay. It was nice to have the free breakfast voucher, too. The room was large and clean, and I was surprised to find a lazy-boy recliner in the room (which I enjoyed in the evenings). The only negatives are small: the hallway noise (doors opening/closing, people talking) was very audible in the room; the door's key reader was very finicky and required several key swaps; and the TV remote was not functioning. Again, these were small. Overall, a pleasant visit. I would stay here again.

"Lovely Surprise in Salem"

5
10/03/2016

Our stay at the Best Western Plus, Mill Creek Inn, Salem, Oregon was not planned. We could not have been more pleased with the cleanliness, quality and comfort. John, the manager, was a delight and made our stay most welcomed.

"BW Plus Mill Creek Salem"

4
08/03/2016

I stayed at the BW Plus Mill Creek Inn February 18 and 19, 2016. It was a very nice stay. Spacious, clean and comfortable rooms. Easy to find. Very friendly staff. You get a voucher for a discount at Denny's. Which I don't recommend unless you are exhausted as the service, food and atmosphere were a bit dismal even for a Denny's. Anyway the hotel itself was great. Nice pool and spa. I really enjoyed the fitness room. Location is easy to navigate to various historical or other sites. A great stay. I thought it a little odd if I remember correctly as I stayed in a lot of places but that you have to actually walk through the pool to get to the fitness room and they give you a key with a 1 hour limit. Your room key doesn't give you access as is the case with most. But, neither of those things were an issue just the first time I've come across that. I really recommend this place very nice and good price. As I woman traveling alone I felt totally comfortable and safe. Having a refrigerator, microwave and free wifi are fantastic!

"Theft"

2
07/03/2016

Our car and several other cars got their windows smashed out and robbed the night we stayed. We were parked in view of the front desk. Apparently there is no video surveilance in front of this facility and no visible security. My Family and I will not go back.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
I was sorry to hear about your vehicle break-in, Josh. We have been working with the local police about this issue; it has been a problem with all hotels in the area. For this reason, we always recommend that guests remove any items of value from their vehicle when checking into a hotel. We have security patrol our parking lot several times a night. We have cameras on the back of our property, and we will have more cameras installed soon. We take the safety of our customers and the security of their property very seriously, and hope that you will give us another opportunity in the future. Jake Bryant General Manager

"Friendly staff and large rooms"

4
02/03/2016

This is a good choice. Pay the extra money and stay somewhere nice. We choose this place based on reviews and was not disappointed. The rate is higher than most other places but the rooms and staff make up for the cost. The beds are comfy and our fellow who was very helpful in suggesting a place after telling him what we were looking for. He even gave us the directions and address. Very bubbly and refreshing. Wish I got his name. The rooms are updated, large and have two sinks which I love. Breakfast is at Denny's compliments of BW.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western PLUS Mill Creek Inn. I'll pass on your comments to our front desk staff, they love to hear feedback like yours! We hope to see you again in the near future. Jake Bryant General Manager

"Convenient and Comfortable"

4
01/03/2016

Easy on off Interstate 5, nice setting with larger rooms and very comfortable beds. Staff are very attentive and friendly. Pool is indoor and includes a spa, very nice. No breakfast service at property, however a vochure for breakfast at Denny's next door is included. Good place to stop for the night.

"All the Important Things"

5
29/02/2016

All the things you want in a place to stay was found here. 1. Safety 2. Cleanliness 3. Spacious rooms, quiet and warm (They even had 2 water bottles in the refrigerator for convenience). 4. Great customer service (What's better than warm chocolate chip cookies at an 11pm checkin after a really long day?) 5. Great value (Good room rates and included hot breakfast at Denny's across the way). I will definitely stay here when my travel plans take me back to Salem. Chuck and John were both professional and very helpful.

"Better than Expected"

4
29/02/2016

This was actually a fall back hotel for a girl's getaway weekend but it should have been our 1st choice. The hotel really impressed us. Updated, clean, spacious room, great view. John really started our stay out very positively with cookies, the ok to leave one vehicle at the hotel as we did sightseeing the next day (even after check out), and our choice of floor and view. For two moms taking a break from their toddlers those small things meant a lot! Loved the double sink (one outside the bathroom). Downsides were the comfort of the bed-very hard and uncomfortable for sleeping-fine for sitting or watching tv on. You can hear a fair amount of noise outside the room, woken up at 6:30a on a Saturday to someone's phone call that sounded as though it were next to my bed. Also the breakfast is at Denny's (same parking lot) but you get one of four limited choices and gratuity is expected (though you have no idea the cost of your option) so it wasn't in essence the free breakfast with lots of options many hotels have. It was a very disappointing experience with that Denny's which is mostly on them and why I'd stay at this hotel again, just eat somewhere else for breakfast. I wish we had time to use the pool-it looked amazing. We did use the small workout room next to the indoor pool but it had one treadmill out of order-overall ok though. I wish I had known about the comfort of the bed and the situation with breakfast before I stayed there but I would absolutely consider this hotel in the future.

"Awesome Staff with Great Customer Service"

5
29/02/2016

Stayed here on a trip from Bellingham, WA to Sacramento, CA with my truck towing a car trailer loaded and a 26' Uhaul truck. Were greeted at the front and directed to parking that was near a door and had video surveillance. Staff during checkin was amazing. Had my nephew with me and he was throughly entertained. Hotel was very clean even though the signs said it was under renovation. Great place to stay.

"Simply the best"

5
27/02/2016

We came on this trip as a medical one as my grandmother is in the hospital and we wanted to be closed to her after her surgery. We picked this place based on location and reviews and we have been very impressed! From the fresh baked cookies at check in to the wonderful customer service from John and Jenn. This visit has been but pleasant! The rooms are wonderful, the mattresses comfortable and the swimming pool is the perfect way to tire out a couple toddlers. I will definitely stay here again and tell people about this place!

"Front Desk Staff Rocks!"

5
26/02/2016

Best duo of front desk guys ever! The afternoon/evening pair was so friendly and enthusiastic I couldn't help but have a great day! The hotel is currently undergoing some renovations but that didn't detract from the overall quality of stay in any way.

"Unfriendly Front Desk Staff"

1
25/02/2016

I called to book a room and was immediately greeted by a very unfriendly front desk lady, Katherine. I had asked some basic questions and she answered extremely rudely. Some of the questions were simply asking what room types they had available, if they were non-smoking rooms, or for my conformation number. She was completely rude during the entire conversation. It was almost as she didn't want to make reservations or answer the phone. I now know, that I will never call to make a reservation again after being treated the way I was. If you call to make a reservation, I suggest talking to a general manager, or anyone but Katherine.

"Such a Great Place to stay."

5
23/02/2016

The Hotel is VERY Clean, and looks very nice. The Personal is awesome. Everyone we have contact with is awesome, Chuck, Jena, John, Jake, just a few. They will help you with any requests you have. The parking lot is huge, and the Hotel has easy off and on to the freeway (Hwy 5) and the Airport. The amenities are cool also, you have free bottle waters in your room, coffee in the lobby, and they give you cookies, coupons for dinner, and a free breakfast from the diner next door.

"Great place to stay in Salem, Oregon!"

5
17/02/2016

This is convenient to downtown, reasonably priced, clean, comfortable and attractive. The Denny's restaurant on the property offers a very high standard of food and service. The staff at the hotel are all courteous, cheerful, and efficient. The swimming pool has extended hours and overall this is an ideal place to stay for a few days or longer while in Salem.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Nancy, for your review of our property. It's great to hear your positive comments; I'll pass them on to our staff. We look forward to your next visit with us! Jake Bryant General Manager

"home away from home"

5
15/02/2016

Been my home away from home for 20 years. Staff are friendly and welcoming EVERY time (John the new front desk manager is fast friendly and willing to help with anything), the rooms are super clean and neat as well as quiet. The free Denny's breakfast next door is way better than any in house complimentary breakfast. We've tried other lodging options over the years just to see if there's better out there and we always come back here for all the above reasons. I'm sold!

"Great hotel. for Salem area"

5
15/02/2016

We were very impressed the with hotel. Our family was getting new floors installed at our house so we stayed at the Best Western for seven days. I have two kids so the most important thing is the pool. They have a great pool (actually they have two pools one smaller one for children). The pool was always warm and clean. The staff was always friendly and the rooms were clean and in good shape. By far the best employee is John, who went out of his way to make our kids feel welcome and greeted them every time we came in.

"Consistent quality"

4
14/02/2016

I stay here most of the time when I come to Salem for business. Breakfast if offered, but not on site. Excellent customer service. The only challenge I have is with the toiletry dispensers. The product comes out in very tiny amounts. So it takes a lot of effort to get an adequate amount for each product.

"John is Great"

5
11/02/2016

We spent one night at the best Western Plus Mill Creek while returning from a trip to Newburg, Oregon. I was surprised by the helpfulness of John, who was working at the front desk. He was so excited about the new features of the hotel and showed great enthusiasm for sharing information about nearby restaurants. I feel bad that I didn't get a chance to try the spa, because he was so excited about it. I was able to use the exercise room. It was great to be able to exercise while on the trip. The room was great. It was particularly good in its bathroom features. Having an adequate pressure and temperature for a shower is very important to me. I was not disappointed. I can give the highest recommendation for this hotel.

"Best Western PLUS Mill Creek Inn, Salem, OREGON"

4
10/02/2016

The lobby and room were spacious and very attractive. The room was very clean and the beds were quite comfortable. They did not have breakfast at the motel; they gave you a voucher for Denny's. The voucher gave you very limited choices such as coffee OR juice. We have stayed at numerous Best Westerns, first time for a voucher.

"Very friendly staff "

5
05/02/2016

Jen & Josh were so helpful. Gave us the down lo on the whole town where to eat what was good what was not, they were so friendly too! Really feels like a home away from home here!!! This is our second stay in 1 week!!!!!

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Jane, for your review. I'll pass your comments onto our front desk staff; they'll appreciate the compliment. We appreciate your repeat business, and hope to see you again soon! Jake Bryant General Manager

"Academy Graduation"

5
01/02/2016

My Daughter-in-law graduated from the Oregon Police Academy and our stay here was great, less than 10 minutes away. The staff was great and breakfast was good at the Denny's with the free voucher from the hotel. We stayed in December when My son graduated and were so pleased we had no question where we would stay this time.

"Slept like a baby"

5
31/01/2016

The Best Western Plus in Salem has great guest rooms. They are spacious, clean, tall shower heads, and the most comfortable beds. My family were all comfortable and slept wonderfully. The hotel itself is beautiful. The only thing we don't like is that they don't have a breakfast bar. They give you vouchers for the Denny's next door but it is not our favorite restaurant.

"Best Lodging I've Ever Stayed In"

5
29/01/2016

On Saturday, we checked into the Best Western Plus Mill Creek Inn. The instant the clerk, John, smiled and said, "Hello", I knew he was the one that had taken my reservations. He was extremely hospitable. The room was great! It was a nice size, it had a refrigerator (which not all rooms have that now), I liked the separate bathroom/sink and then the additional sink in the little dressing room. I lIked the bar of soap, the candy and the cookies. It had a great pool and hot tub area. It had a nice coffee counter. And we enjoyed getting the coupons for Dennys. First impressions are important and my expectations were matched equally to the pictures o the internet.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Sherry, for your review of Best Western PLUS Mill Creek Inn. It's great to hear that you enjoyed your visit with us! We look forward to seeing you the next time you are in Salem. Jake Bryant General Manager

"Overly friendly Staff"

3
28/01/2016

We were greeted with much gusto....almost over the top....the hotel was clean comfortable and adjacent to lounge and Denny's diner. We had asked for ground floor but ended up on the third floor a new employee was struggling with our reservation...all ended up well...

"Great hotel!"

5
28/01/2016

After traveling from Europe, three flights and driving in a rental car I finally pulled of the I - 5 near Salem. As I was too tired to drive further I stayed the night here at Best Western Mill Creek. Great service from John who handed me a cookie that he had just baked! Slept like a baby in the fancy room. Denny's coupon for breakfast next door as well. Woke refreshed the next day to continue my journey! Thanks for the lovely stay!

"Nice place"

5
25/01/2016

Our room was clean and well maintained. Beds were very comfortable. WiFi worked well and no logon issues. The staff was friendly and helpful. Breakfast is not onsite, but at the Denny's across the parking lot. Vouchers were given for free breakfast and discount coupons for dinners. This worked well and was not an inconvenience for us. Overall enjoyed our stay here and would stay here again if we were in the area.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Cheryl, for your review of Best Western PLUS Mill Creek Inn. It's great to hear that you enjoyed your stay with us! We hope to see you the next time you are in Salem. Jake Bryant General Manager

"Average"

3
21/01/2016

I was going to give the hotel an Excellent review, but then the morning desk agents didn't honor what the night desk agents promised. I used to work for a hotel, so the staff interaction is my make it or break it part of the experience. The room itself was nice, the bathroom was good size, and the bed was extremely comfortable. I'm not sure that I would go back to this hotel, I would definitely shop around. I stayed in a cheaper hotel the week before and had no issues, so it's frustrating to pay more for a lesser experience.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
I'm sorry to hear about your experience with us, Mackenzie. I spoke with our front desk staff about the importance of honoring the promises made to our guests. I hope that you will give us another opportunity to show you the great customer service that our staff is known for. Thank you for your comments, and we hope to see you again soon! Jake Bryant General Manager

"Great place to stay "

5
20/01/2016

The employees were all friendly. We had a long drive in, and they let us check in an hour early. They were nice about us swimming, the hot tub and sauna were great. the room was clean. We didn't hear any other customers the whole night. No issues at all.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Jennifer, for your review of Best Western PLUS Mill Creek Inn. It's great to hear that you enjoyed your stay with us! We appreciate your business, and hope to see you again soon. Jake Bryant General Manager

"Great Place to stay in Salem!"

5
19/01/2016

The only thing that was even remotely an issue was the shampoo/conditioner/cleanser dispensers in the shower. The shower gel didn't really work at all - kind of squished out the edges. The others worked, just dispensed a very small amount at a time. Overall, we were extremely pleased with our stay. I especially liked the make-up mirror in the bath, and the water in the fridge, cute folded washcloths and toilet paper was a nice touch! We would definitely stay here again! Thank you so much.

"Ecexellent Hotel"

5
19/01/2016

I have been staying at the MIll Creek Inn for more than 10 years. The staff are very professional and the facility has always been clean and comfortable. I appreciate the location being very easy to get to. It is close to the highway exits and close to my business destination. Having a hot breakfast at the adjoining Denny's restaurant included in the cost of the room is a bonus.

"Won't be staying here again"

1
17/01/2016

We have been coming here for a few years now. Both for personal and business. It seems like every time our customer service and experience gets worse. Upon check in with John, it was a great experience, he was kind, courtesy and very busy with the the phone ringing off the hook. When we made our reservations we were told we could have a late check out 12:30. Mind you we were here to run a 1/2 marathon that was in the outskirts of Salem. We got back and was soaked, to be polite to the hotel we took all of our wet coats off so we didn't drip all over there floors. We asked the front desk for a bag and she gave us one but snotty like. We head to our room to get our suits on for the sauna and hot tub. My key wouldn't work, she was giving a tour so was already in the pool room. I told her my key wouldn't work, the other lady walked away and left. I asked the front desk for help and she was snotty and rude again. I barely sit down in the sauna, my friend calls me and tell me "we only have 15 minutes to get out of here now, the front desk called." At this time in is almost noon. So I hurry up to get dressed. While I'm in the shower again the front desk called us again to remind us, like we needed it at this point. The front desk that was rude and snotty was KATHERINE to myself and my mom. I nor will she be staying there again. We come often to do runs in this area and we make sure to stay else where!!!!

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
I am so sorry for your experience with us. You should have been allowed a late checkout, and I discussed this with Katherine. Please call me at (503) 585-3332 to discuss if there is any way that we can win back your business. I promise that you will receive much better service the next time you stay with us. We hope to see you again! Thank you, Jake Bryant General Manager

"Very Good"

5
16/01/2016

Hi, I enjoyed my stay at Best Western Plus in Salem, Oregon. The staff were very friendly, the rooms were nice and clean, the location was great and the check-out process was very easy. It's nice but not too expensive. Anyone is welcome to disagree with me but I would check it out for yourself first before even taking my own advice.

"Great rooms and great staff!"

5
15/01/2016

The rooms here are very spacious. The beds are super comfy, there's more than one desk, and there is a microwave and a small fridge in the room. The wifi is fast and free. Our room had two sinks which was super helpful for getting ready in the morning! The housekeeping staff was super prompt (if a little overzealous sometimes, they missed our "do not disturb" sign once or twice- but it was totally a reasonable time for them to be in the room so it wasn't a big deal at all). The front desk staff was wonderful. We kept demagnetizing our keys and they never gave us any trouble about getting that fixed. John at the front desk was super hilarious and full of great suggestions about what to do in Salem! We would absolutely stay here again.

"Great customer service!"

4
15/01/2016

The hotel itself is nothing special - your average room. However the customer service is amazing! We had a mixup with our reservation that John helped us sort out. He was super friendly and kinda spunky in a good way; he felt very genuine. [We also got free cookies :P ]

"Wonderful!!"

5
15/01/2016

I checked in absolutely exhausted and had the warmest, most wonderful reception from John at the front desk. He gave me a chocolate chip cookie, along with a breakfast voucher for the Denny's next door, as well as a coupon for 15% off tonight's dinner there. When I told him I was looking for Mexican food, he recommended a couple of places. He also told me that he wanted to know if my room had so much as a washcloth out of place. :0) The room is LOVELY! There is a little kitchenette, cushy bed and furniture and everything is clean and fresh. This has been like walking into a little slice of heaven after a long day! Such great customer service - the kind you really seldom see these days. I feel truly spoiled!

"Fully Satisfactory Chain Motel"

4
13/01/2016

Mill Creek was again a fully satisfactory property. A few rough corners but the signs show they are doing some renovation---which every place needs to remain on top. I will go back next time I am in Salem.

"Great stay at the Mill Creek Inn"

5
13/01/2016

I travel to Salem regularly on business and was having a hard time finding a hotel that fit my needs. That was until my buddy Pete introduced me to the Best Western-Mill Creek Inn. Catherine & Jan greeted me with a smile as I walked in the door and it just got better from there. Accommodations are great-the location is perfect-just an all around excellent place to stay when you are in the Salem area. Looking forward to my next visit to the Mill Creek Inn.

"Dependably Nice"

5
12/01/2016

My wife and me and our small dog have stayed here several times, always clean, quiet. Helpful staff. Competitive price and free breakfast vouchers at Denny's. Nice indoor pool. Close to freeway exit. Right across the street from Costco.

"Good experience, despite renovations underway"

4
10/01/2016

This BW is dated, but well kept. It's being renovated, so will soon probably be better. Our room was clean, bed comfortable, sheets/towels good. Front desk staff was courteous and efficient. The exercise room was okay; the elliptical is squeaky and needs to be maintained. The wifi worked well. Nothing out of the ordinary - either good or bad. Complimentary breakfast at the Denny's next door was better than expected. Easy location right off I-5.

"Nice rooms"

5
10/01/2016

I stayed for a weekend work trip. The rooms were updated with lots of room and amenities. The ladies at the front desk were nice and helpful. The location was right down the street from where I was working.

"Nice end to a tough day..."

4
08/01/2016

After having my house broke in I decided I really didn't want to stay in it alone that night...so I went to Best Western - Mill Creek, to get a good nights sleep. John greeted me with a smile & got a nice room for me & my 2 small dogs. The room was spacious, micro, refer, coffee, etc.

"Good for business"

4
08/01/2016

I stayed here for a work trip and it worked out just fine. It is close to the freeway and made travel easy. The room was VERY clean and smelled pleasant upon my arrival. The bed was comfortable, the shower was great and the line of soaps/lotions provided was very nice!! The Wi-Fi was fantastic as well. The only drawback was that my room was to the left of the top of the lobby stairs. This resulted in quite a bit of noise. The phone at the front desk had a VERY loud ring to it, which kept me awake...lucky enough I used a sound app on my phone to drown it out and then got a pretty good night's sleep!

"stilll coming here after 25 years"

5
08/01/2016

I have literally been living here during the week, going home on weekends, since Sept 2015. The crew, Chris, John, Kathryn, Jan, John. Genene and I, know I am missing someone, have been absolutely phenomenal in making me welcome and at home while I have to be away from home so much. I first stayed at Mill Creek in the late 90's and it is my "go to" hotel in Salem. The facilities are great, the staff, as mentioned earlier are genuinely caring and helpful. Thanks, Nicole, and again, I am spending more time here than at my own home so you are pretty much my family now!

"Great Experience"

5
06/01/2016

Can't say enough positive about this experience. It started with our first telephone contact with "John" to book a room for the night. John was extremely pleasant to speak with on the telephone and was even more impressive when we arrived to check-in. His big smile and friendly demeanour was a treat after a long day of travelling. He took care of us very well and check-in was a breeze. Our few requests were handled without any hesitation. The grand appearance of the lobby area was also a very warm and welcoming site. We would stay there again in a heart beat. Awesome job John and we thank you.

"Awesome!!!!"

5
06/01/2016

Best Western Plus Mill Creek Inn has by far been the nicest place we have stayed in a long long time. Very positive and friendly environment. The Room was outstanding!!! Way better then the very high priced hotel near Levi stadium where we spent two over priced nights. Wish this hotel had been near the game. We got there at about dinner time and we were greeted by John! John was so very accommodating, helpful, he went above and beyond to make our stay the best experience possible. We travel up and down I-5 often. This is definitely the place we want to stay again.

"Consistently good experience"

5
04/01/2016

We have stayed at the BW Mill Creek Inn several times, and look forward to doing so again. Staff is unfailingly helpful; rooms spacious and immaculate; internet and wireless excellent. Good breakfast options at the Denny's across the parking lot (included in our stay). I always appreciate having the guest laundry as an option.

"Nice room, with a few caveats"

4
03/01/2016

Pros: - nice, clean, spacious room: our king room had a little breakfast counter with bar stools, a big TV and a comfortable couch - pet friendly - decent in-room amenities, free wi-fi - breakfast till 11 am - friendly staff Cons: - Not very sound-proof: we could hear people outside (we had a ground floor room) and also the person walking upstairs - Ugh, Denny's: they give you a voucher for breakfast at the Denny's next door. You can only get one of the options listed, which isn't great for vegetarians or anyone who doesn't really want sausages and eggs. The only thing I could get was oatmeal with toast--oatmeal with just brown sugar and nothing else (no nuts, fruit, etc). I had to pay extra for a glass of milk! Also, when the wait staff see that you have a voucher, it seems like their interest to serve you drops rapidly. Very disappointing.

"Family emergency trip"

5
31/12/2015

My brother and I traveled to Salem due to a family emergency. We spent very little time at the hotel. We enjoyed the hotel, but were unable to avail ourselves of many of its amenities. The breakfast at Dennys had advantages (served until 11 AM) and disadvantages (quantity) over hotel breakfast buffets I have had elsewhere. One of the rooms was supposed to have a 42" TV, but the occupant of that room says that the TV was not that large. Since I chose that room based on the size of the TV, that was disappointing. A different room would have been slightly cheaper. Housekeeping arrived fairly early and if you were not ready to have your room cleaned at that time, it went uncleaned. We were there for a week and our rooms were cleaned only twice. It didn't matter to us, but it might to others. Overall I enjoyed the stay and will probably stay here again when I return to Salem.

"Clean, quiet, comfy, & great staff"

4
28/12/2015

We thought our double queen room was clean and spacious. We had our doodle with us & were greeted pleasantly by the staff. The pet policy & $20 fee seemed standard relative to other places we've stayed. Sorry for the other reviewer's distress, but I've never stayed anywhere that allowed you to leave your dog unattended. Ours would bark alarms at every unknown footfall, so we just wouldn't consider it; perhaps hers are better able to be on their own. It's honestly not meant to be a pet hotel, just a place your pet is allowed & we are eternally grateful for pet friendly options as they are at times difficult to find. Beds & variety of pillows comfy. Real glass glasses, not plastic, and loved the soaps, bath gels, & shampoo. Clean except for the greasy hair dryer, which I left out as a little hint for them to check. I also agree that it's unfortunate that we eat at a Denny's (first time for us, as we usually seek out independent cafes if not eating a hotel breakfast) but I have to say, their coffee was really very good. Best Westerns are one of our "go to" hotels & this one did not disappoint. I'm so glad they remain pet friendly!

"Much for the Money"

5
27/12/2015

This hotel is high end and high value. You get much more than what you pay for. Gorgeous guest rooms, great desk staff, pet friendly, available coffee in lobby, free hot breakfast included. Indoor pool. Wow!

"3rd times a charm"

4
24/12/2015

This was our 3rd stay at this hotel. It's very convenient to our activities and easy access off the freeway. The rooms are large and have a mini refrigerator which is nice. There were signs up saying they are renovating and it seemed that the hallway carpets have been done already. The rooms are a bit outdated as far as their hardscape (oak furnishings). But the bedspread seemed new. Bed was comfortable. We'd come back if the occasion comes up.

"Pet Friendly?"

2
24/12/2015

Although this is a nice property, it advertises itself as pet friendly. However, they threaten a $200 fine if pets are left in the room, even in a crate. I get they don't want barking, but the kids in the room next to us made way more noise than any dog--so much that we had to call the desk at 11:30 PM. We have a large van so our dogs can go there, even if it is hot. But we saw a dog in a car ripping the seats and yapping insanely. It is crazy a to have to billet the dogs to go for breakfast. And in summer, the dogs may not be safe in the car. So this place is not truly pet friendly and it is off my list of acceptable places to stay with my dogs.

"Very Nice Hotel"

5
23/12/2015

Very clean, well kept hotel. Front desk personnel were welcoming and efficient. The Christmas decorations in the lobby were wonderful. The room was above average in size, the bathroom had double vanities and was very clean. The only minor complaint was the coupon for breakfast in the adjacent Denny's. While the breakfast was ok we much prefer the breakfast served in/by the other Best Westerns we have stayed at. Except for this minor issue this hotel is one of the better Best Western's we have stayed at.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our property. I'm happy to hear that you enjoyed your stay with us. Please visit us again soon! Jake Bryant General Manager

"I'm just a small town boy...I can't imagine wanting for more!"

5
21/12/2015

I don't know how a hotel could get any better! The welcome from the moment I came through the doors by John was warm and welcoming, the interior of the lobby was adorned with Christmas decorations AND a giant, beautiful, fully decorated Christmas Tree (really nice)...the check in process was quick and painless and John found me a really lovely room nestled up in the top corner of the building for the added privacy I requested. The room was really nicely decorated, very modern and clean and highly functional for a business traveler...like I say I can't imagine needing or wanting anything more from this room and the hotel...John provided me a discount for a meal 50ft walking distance to Denny's which I enjoyed (the meal was delicious and service was excellent), along with a coupon for a free breakfast the following morning which I also enjoyed...very well done Best Western! =)

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western PLUS Mill Creek Inn. I will pass your compliments on to John; he'll be very happy to hear them! We hope to see you again the next time you visit Salem. Jake Bryant General Manager

"Christmas vacation with family near by."

4
21/12/2015

Every stay is good clean roons,but need to update thehot tub.. jets don't help body just bubble water around straight out.this is why my friend didn't get a room stayed across the street in another motel they have a nice jetted tub for sore muscles.this might be a area you could invest in and updated add more jets.

"Beautiful and Quiet"

5
16/12/2015

I travel for business frequently. I just recently switched to staying the Best Western Mill Creek Inn in Salem, Oregon for my trips to that area from another hotel. I sleep much better and really enjoy the staff at the front desk.

"Thank you for a wonderful stay!"

5
13/12/2015

This is the first time staying at Mill Creek Inn. We will be back! The front desk staff (a special shout out to Beth!) was friendly and efficient. Room and bathroom was spacious and comfortable. The breakfast voucher for Denny's was much appreciated!

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Cindy, for your review of BEST WESTERN PLUS Mill Creek Inn. It's great to hear that you enjoyed your visit with us, and we look forward to seeing you again soon! Jake Bryant General Manager

"Had a wonderful stay"

5
07/12/2015

Staff and hotel room were excellent. We dealt with Beth at the front desk on arrival and the second day of our stay and she was very happy to help us with anything we needed. The hotel is located near downtown Salem so its not a scenic spot but close to restaurants and stores for convenience. They are pet friendly and have a nice area behind the hotel to walk your dog.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Cathy, for your review of BEST WESTERN PLUS Mill Creek Inn. I'll pass on your comments to Beth; I know that she'll appreciate them! We hope to see you again soon. Jake Bryant General Manager

"Comfortable and friendly"

4
07/12/2015

Check in was a breeze ~ received complimentary breakfast vouchers for Denny's which is just a few steps from the back door of the hotel. Rooms are very comfortable and well equipped. I like having the added bar area with stools in the room with sink, frig and microwave. My favorite may be the recliner. I really appreciate not having to sit on the bed to watch TV or a stiff sofa bed or chair.

"great stay"

5
06/12/2015

The front desk help John was wonderful he made checking in a breeze and his upbeat attitude was a breath of fresh air after a long drive. Very accommodating. Highly recommended this hotel. Easy on and off access. Close to the airport but you never hear a plane. Restaurant right next store with a lounge.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Lori, for your review of Best Western PLUS Mill Creek Inn. John will be very happy to hear your positive comments about him! I'm happy to hear that you enjoyed your stay with us, and we look forward to seeing you again soon. Jake Bryant General Manager

"Great atmosphere and service"

5
05/12/2015

Had an excellent stay. Staff was welcoming and friendly. They were eager to make our stay comfortable and memorable. The atmosphere in the lobby was excellent with real Christmas trees and a nativity. The holiday decor put us in a festive mood. The room was very clean and very sharp looking. The bed was comfortable and the hotel was quiet. Overall the place is clean and neat. Breakfast coupons at Denny's ( in same parking lot). Breakfast was simple but adequate. Coffee, cocoa, and tea in lobby. Great place to stay in Salem.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our hotel. I'll pass on your comments about the Christmas decorations to our housekeeping staff; they do a great job every year! We hope to see you again the next time you are in Salem. Jake Bryant General Manager

"Super friendly hotel"

5
04/12/2015

The best thing about this amazing hotel is the friendliness and the great way they treated our dog. They had treats for us and for our pet. They provided a super breakfast from Dennys which is just across the parking lot. Great experience.

"Excellent Service"

5
04/12/2015

This hotel is in the perfect location, across from Costco and minutes away from other shopping locations. Clean rooms, exceptional staff and internet service easy to maneuver. Has everything a person needs for a comfortable stay.

"Excellent facility, amazing customer service!"

5
30/11/2015

This hotel looks great, is well kept up, and has large rooms that are in excellent shape. The front lobby was tastefully decorated for the holiday season and was a welcome greeting when we checked in after a long road trip. Our room was clean and did not have any appearance of needing maintenance etc. which is so often the case with many hotels these days. Great water pressure in the shower too which was also a nice change as compared to many hotels. Beth and John at the front desk were extremely hospitable! We had our two dogs with us (Corgis) and they truly made us feel welcome, one of the best experiences we have had at a dog friendly hotel for sure. I will be sure to stay there again in the future whenever I am in the area.

"Nice hotel"

4
29/11/2015

Great location, easy access to I5, Costco etc. Quiet, large room and all other amenities needed. Breakfast was included at Denny's Restaurant. We would return. Hotel is near airport but didn't notice the planes coming and going.

"Pleasant experience"

5
28/11/2015

I read the reviews about the Best Western before booking. I am pleased to report that they exceeded the expectations. Upon arrival, we were greeted cordially. We received two delicious cookies and received free breakfast for both mornings at the Denny's across the parking lot. The room was clean and had all the necessary amenities. I appreciate the little touches like the vanity mirror and the fact that there is a sink inside the restroom and outside so two people can get ready at the same time. Overall they were friendly and the place was perfect. Thank you.

"Awesome experience"

5
27/11/2015

If you have to stay anywhere close to Salem Oregon along I-5 this is the place to go. Staff, room and amenities were excellent. Better than most high end hotels. Dog friendly and great pool. Definitely coming back.

"Very Nice!"

5
25/11/2015

I have stayed at this particular hotel on several occasions in the past. I don't consider any other hotel when I travel to Salem on business. My room is always stellar and fresh, the cookie on check in is always appreciated.

"Average Best Western"

4
24/11/2015

By average, I mean it's a normal Best Western, which is my first choice almost every time because of the cleanliness, great service, and price combination. Plus, the pet fee isn't too bad. We only stayed one night and forgot our swimsuits and workout clothes, so we didn't use those ammenities. I was in town for a meeting, though, and the room was large enough for our group, a good temperature, and the acoustics were good for a group discussion. The simple lunch was very decent and filling. That was nice, because the Denny's breakfast options weren't as filling as we are used to in the standard BW buffets. Overall, it was clean, had good customer service, and everything was comfortable and in good working order. I'd stay again if I was in Salem.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Angela, for your review of our property. We appreciate your comments very much, and hope to see you again soon. Jake Bryant General Manager

"Great decor"

5
24/11/2015

Great service! New remodel is very attractive. The room and bed were comfortable. They could use more variety in firmness/softness of bed pillows. The Denny's restaurant where your breakfast is served provided good service and food. It is located next to the motel.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Teresa, for your review. We look forward to your next visit with us! Jake Bryant General Manager

"My new go to location"

5
21/11/2015

As a member of a leadership team of a large hotel I'm normally very picky. I come to Salem on a normal basis for work and my old go to hotel in salem turned out to have bad management and guest service. So I went on the hunt for new hotel in salem. I have always had good luck with Best Western in the past so I thought I would try this hotel and I'm glad I did. It started with the reservation. At first the website was not working so I called to make the reservation and the lady I talked to was a little rude but it did not bother me to much. I got to the hotel kinda late but from the moment I walked in you feel welcomed. The front desk had amazing guest service. I got to my room and it was just as amazing. I even inspected my room and did not find anything wrong with it. I just got a regular room so I could only imagine how there suites look. I had a good night's sleep with no issues. The next morning the only thing I noticed in the room that I did not like was in the shower there in the dispensers for the shampoo and what not. It's not bad or anything just a personal dislike. Free breakfast at Dennys was amazing plus they also give you a 15% off coupon for the night before at Dennys. Checkout was smooth. I even left behind a item in my room and I called that night and they held it for me until I could come get it. Overall I would recommend this hotel to anyone. This will now be my go to place in Salem and I'm looking forward on coming back.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Joshua, for your review of Best Western PLUS Mill Creek Inn. It's great to hear that you enjoyed your stay with us. Your comments about the great service you received, and the cleanliness of your room will make our front desk and housekeeping staff very happy! We look forward to your next stay with us. Jake Bryant General Manager

"Wonderful Respite from Rigors of Travel"

5
21/11/2015

After a particularly horrendous day of car travel, my husband and I were exhausted, aching all over and desperate to get off the road. One problem: nowhere to stay. We used a smart phone to check out what was available nearby and found this gem. For a very reasonable rate we found a haven. Everything about the Best Western Plus Mill Creek from the landscaping, to the decor of the lobby, to the amenities provided, to the design of the rooms - and the friendliness and helpfulness of the staff, of course, - says welcome! Relax! No more worries, at least for now! We got way more than a good night's sleep. After an excellent complimentary breakfast, we got back on the road feeling refreshed and in a much better frame of mind. We'll definitely stay here again.

"Great Stay"

5
20/11/2015

Great location easy to find off the I5 and right across the street from Costco. Denny's Restaurant within walking distance. Clean and quiet hotel with all the amenities. The breakfast food voucher was for Denny's which came with 5 options. The food was just fine.

"Great Place to Stay!"

5
18/11/2015

Staff very helpful in providing quiet room for us light sleepers. Room always clean, housekeeping staff very friendly. Especially appreciate the voucher for a nice breakfast at the next-door Denny's Restaurant. Quality at an affordable price.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of Best Western PLUS Mill Creek Inn. It's great to hear that you enjoyed your stay with us. We hope to see you again soon! Jake Bryant General Manager

"Don't plan on breakfast!"

1
17/11/2015

Hotel check in was slow and careless attitude! We had stayed the last 7 days at Best Westerns across the country and by far the worse! We got in late, midnight or so, the hotel would not allow us to cancel our reservations 2 days prior so we had a 13 hour drive or pay the $131.00. We were instructed that breakfast was inconveniently located at the Denny's across the parking lot. That normally wouldn't be a problem unless it's a Sunday! This Denny's is shared with the town and we couldn't even get a seat! So much for breakfast included! Never, ever stay here again!

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
I'm sorry to hear about your negative experience with us. Usually, our reservations can be cancelled as late as 4pm date of arrival. The only exception is a web special offered online; the rate is discounted with the understanding that the reservation can not be cancelled. If this was not the case with you, please contact me at [email protected] to discuss this matter. I will pass on your comments to Denny's management. Although they are busier on the weekend, they try to staff appropriately so our customers won't have a long wait. I'll make sure they are aware that they didn't succeed with you. Again, I'm very sorry that you didn't enjoy your stay with us, and I hope that you will give us another opportunity in the future. Jake Bryant General Manager

"Noisy but clean and comfortable"

3
16/11/2015

This hotel is extremely noisy - I arrived around 4pm and they are under construction, so a nap was out of the question as there was hammering, banging, yelling for another hour or so. And then as more guests started arriving, it was extremely loud as the sound of talking and luggage and kids bounced and echoed down the hall. Not to mention being able to hear EVERY word spoken from the adjacent guest room. It didn't help that there were also helicopters flying around overhead for HOURS. The hotel is clean, the staff is friendly, but they need to do some work on the noise dampening. Unfortunately, as a government worker, we are usually required to stay here when in Salem for business.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Necia, for your review of our property. Although we are in the process of renovating the hotel, we try to be very considerate of our guests' need for quiet. We encourage you to call the front desk if you have this experience in the future; often we can move our project to another area of the hotel for a while, so you can get the rest that you need. We can also talk to other customers if they are causing excessive noise in the evening. We hope you visit us again soon to see the finished renovation! Jake Bryant General Manager

"Nice Stay"

4
15/11/2015

We had a very nice stay overnight. Easy located from the freeway. The room was large and clean. Breakfast was a the Denny's that shared the same parking lot. The breakfast was very good. the restaurant was a little crowded because it was Saturday morning. We did not bring our service dog on this trip but we did notice an area next to to the parking that would have worked well for relieving or taking the dog for a walk.

"Now I understand BW PLUS"

5
14/11/2015

It was busy at 3:30 on 11/13 when challenged SUPERGIRL at checked in. 1. Booked the wrong day (Doh! done it before will probably do it again!)....tiptaptippitytaptap....switched, "which floor would you like"-done! 2. I have 2 BW travelcards to.....tiptaptiptip....done! 3. Could I pay with THIS card instead of the one I......tiptaptiptiptap....done! She didn't miss a step. We enjoyed the wet bar set-up in our king room rather than a 2 basin set-up. It was large, spacious and most comfortable. City hotels always have noise issues so I carry earplugs as standard travel gear. Breakfast vouchers at Dennys next door worked extremely well for us.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Lloyd, for your review of Best Western PLUS Mill Creek Inn. It's great to hear about your experience at check in; I'll pass your comments on to the front desk staff. We look forward to your next visit with us! Jake Bryant General Manager

"Seven reasons for that "Plus" that keep me coming back."

5
12/11/2015

1.The renovations have kept this property looking (and smelling) fresh and current. 2.The rooms are large and pleasantly decorated with desk area, wet bar with stools, fridge, coffee maker, sink. There is a large easy chair, and none of this makes the room feel crowded. 3.Everything is very clean. 4. I remain impressed by the large pool area with hot tub, kiddie wading pool and sauna. Each of the pools is over-sized for a hotel, and the full natural lighting in this area gives it a spacious feel. 5. My favorite "small detail" this visit was the lighted magnifying mirror in the bathroom. 6.The staff is always pleasant and I do appreciate the cookie at check-in as well as the free latte machine in the lobby. 7.The Denny's breakfast is generous, served in a restaurant setting, with four full and excellent choices.

"Decent Hotel"

3
11/11/2015

Basic, bland and dated hotel. The hotel smelled a little funny but I don't know if it because they are doing some renovations. The room was a decent size. I personally did not like the location because it is not walking distance to anything.

"out of date"

2
11/11/2015

We were disappointed with the stiff desk staff, strange visit from repair men 5 minutes into our arrival, visibility of tv - lines across both of them, odor in the room, ripped and worn out chair, luke warm water - and finally a $200 fee assessed to our room without us knowing it for the odor that was there when we arrived. We are disputing this charge

"Very Nice!"

5
09/11/2015

room was very nice, roomy with fridge and microwave, large flat screen TV. Fresh baked cookie at check-in, hot breakfast included at Denny's next door, and 24/7 coffee and hot chocolate in lobby. Best hot chocolate ever! And Costco is right across the street!

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Stacey, for your review of Best Western PLUS Mill Creek Inn. It's great to hear that you enjoyed your visit with us! We hope to see you again soon. Jake Bryant General Manager

"comfortable"

5
05/11/2015

This is a very comfortable place and a great value. I loved eating free breakfast at Denney's. The room was large, bed wonderful, and refrigerator stocked with free bottled water. I didn't get a chance to use the pool, but it looked large enough for lap swimming. It was quiet (no traffic noise from I-5) and felt safe and professional.

"Home away from home.."

5
30/10/2015

Very welcoming. Everything we needed. Room was decorated lovely and comfortable.The service was great.Staff very friendly and efficient.Easy to access from highway. Close to lots of great restaurants. Free breakfast next door.Mild weather all year.I do not know all the other things available as we only stay for one night,however we have stayed here several times on our trips from Vancouver Canada to California. I would highly recommend this hotel to anyone wanting a great place to stay. It is safe and secure and you feel right at home.The staff are amazing,you never feel rushed . It is always a great experience and check out is at NOON,wow.. Great experience for sure. The prices are great also.I do not do night life . I am sure there are many great places in this lovely city. We go to bed early and appreciate the quiet .We have seen casinos near by and museums and the fairgrounds,many shopping malls,costco and wallmart. something for everyone.

"Convenient location and fairly quiet...."

3
29/10/2015

However for a three night stay I was only given one voucher for the "complimentary full breakfast, at Denny's® and I had to have my key card re-programmed each day (despite my efforts to keep the card protected). Otherwise, I'm was very satisfied with clean room and the comfortable bed.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Janice, for your review of our property. We do provide a complimentary breakfast at Denny's each morning; we hand out a new breakfast voucher each day. I'm sorry that you weren't told this at check in, and I'll remind my front desk staff to share this information with future guests. We hope to see you again in the near future. Jake Bryant General Manager

"right next to Costco, and easy I5 access."

5
28/10/2015

The rooms are very nice, a little larger than your average room. Free breakfast at the Denny's next door, and 15% off dinner there, even a lounge. Easy to get to downtown, right on hiway 22. I stay there fairly often.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Mark, for your review of Best Western PLUS Mill Creek Inn. We appreciate your repeat business, and it's great to hear your positive comments about our spacious rooms. We look forward to seeing you the next time you are in Salem! Jake Bryant General Manager

"Great Stay Would Come Back"

5
27/10/2015

We called ahead only an hour before we wanted to stop and they had a room which was great. Loved the décor, the beds were comfortable and the shower was amazing. Good location as Costco with gas is right across the street and I 5 is a couple of blocks away. Will definitely will come back.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Lynn, for your review of our property. I'm happy to hear that you enjoyed your stay with us. We hope to see you again soon! Jake Bryant General Manager

"Pleasantly Surprised"

5
27/10/2015

This was a late night choice as we were driving up to Canada on I-5.The property is located just off of the freeway, yet very quiet. The room was clean, upgraded, and very comfortable. The breakfast voucher for Denney's was perfect. Staff very helpful and professional.

"Second time here while on a quick business trip"

5
26/10/2015

We stayed here a year and a half ago and it is still a very nice property and seems to have been recently remodeled. We splurged and got a mini king suite. The bed was super comfortable, the room was very clean, quiet and just perfect for a good nights sleep. We will stay here again if we come back.

"Made welcome as soon as you enter the Inn."

4
23/10/2015

They were extremely busy but were very quick to get people checked in. Handled a difficult customer ahead of us with professionalism. The rooms were clean and the king bed was very comfortable. Lots of pillows to choose from. Liked the dispenser for shampoo, cream rinse and body soap instead of the individual containers that you never completely use up. Very nice stay.

"you will love it"

5
23/10/2015

The Best Western Plus Mill Creek Inn is a wonderful place to stay. The staff is always friendly and willing to help in anyway they can. It is always clean. There is a resturant right next door so you do not have to drive anywhere for dinner. TRY IT YOU WILL LOVE IT.

"Needed a hotel with short driving distance to airport for 1 night"

5
18/10/2015

Our room was clean and staff friendly and efficient. The room was quiet and in a save part of the city. The room was updated with comfortable bed. Reception staff offered recommendations for pubs and casual dining.

"amazing"

5
17/10/2015

As usual the stay was great. Staff are so attentive to all your needs. They are always smiling and happy. I always appreciate how friendly they all are. Coffee is always available and anytime you need something they are happy to help. Tons of things close to the motel I like the Dennys breakfast. 'I get to choose what I like and how I like it. Costco is right across the street. Tons of things close. Very happy with the stay and the surroundings . Did I mention This Dennys has a small lounge and some lotto machines very nice.

"Very good"

5
16/10/2015

This best western was a very nice place to stay. Easy to find and in a great location with Costco and Walmart just a few blocks away. Breakfast is with a voucher and you go next door to a Denny's resturant and get a great breakfast. The bed were very comfortable and the rooms were clean and large.

"Excellent stay for college visit"

4
14/10/2015

We stay at Best Western when we are in Salem to visit our son at Willamette University. The hotel is in a great location, very easy to get to from both the freeway and downtown. The rooms are clean, quiet, large and very comfortable. We like the mini fridge, microwave and coffee maker. We also very much appreciate the fact that they allow dogs and have a great dog walking area. Will stay again on next visit.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you, Corinne, for your review of our property! We appreciate your repeat business, and look forward to your next stay with us. Jake Bryant General Manager

"Decent stop-over but not as good as the pictures!"

3
14/10/2015

When I arrived I asked for a room at the back of the property but was told that the type of room I had purchased (Solo traveler, king size bed, $!37 with tax) did not qualify for that? Unfortunately the management was in Hawaii at a staff builder and would not return until the following day. Not the end of the world and I would have expected some flexibility (or at least notice on the website regarding different rates for "quiet rooms vs. street site rooms?) but that was not indicated. The room was clean and with the fan on drowned out most of the outside noise. The pool water was cold and the exercise equipment room was locked - I had to get the front desk to unlock the door to the pool and hot tub area as my key did not work very well). Breakfast coupon was decent at Denny's, a short walk across the parking lot. Very depressing cocktail lounge attached to the Denny's where there were slot boxes for gambling and cocktails including wine and beer but very dark and depressing. One look was enough. Will probably choose another option on next business trip through town.

Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review of our hotel. We appreciate your comments, and I'm sorry to hear that we weren't able to get the room location that you preferred. I will share your comments with the front desk staff, and we will work on improving our service for future guests. I hope that you will consider giving us another opportunity the next time you are in Salem. Jake Bryant General Manager

"Very good place to stay"

4
12/10/2015

It was so nice to be able to have breakfast at the onsite Denny's, too. Cookie at check-in was an unexpected treat. The room was spacious and clean. The service was friendly and prompt at check in. There is a selection of pillows to choose from for best comfort.

"Beautiful Room"

4
11/10/2015

Hotel was easy to get to off I-5. The rooms were spacious and very comfortable. Loved the cushy recliner after two long days of driving. One of the pest perks was a lighted magnifying mirror in the bathroom. Only wish we didn't have to cross the parking lot to get our complimentary breakfast at Denny's especially in the rain.

"Good hotel, quiet and clean - very easy access to Interstate 5, food, and fuel"

5
11/10/2015

Visited August 15, 2015 For an emergency overnight road trip we quickly searched for hotels along the Interstate 5 corridor, with easy access on and off the freeway but also with a restaurant close-by and the one that had the best deal for such a short-notice search was this Best Western On arrival (and during departure very early the next morning) the staff was very, very friendly, welcoming, and helpful. The entrance is very beautiful and I am curious how things are changing as they were doing some restoration just past the front desk. The room was very clean, odor-free, and quiet - the hotel appeared to be packed as many were on such a summer weekend. Parking was plentiful for any size vehicle and seemed very secure with the brilliant lights making us feel safe. Inside the room we found coffee maker, microwave, waters, and much more including an ironing board and iron hidden neatly in a tall wall cabinet. Finally there was a white remote labeled Clean Remote... never have I seen such a thing but very conscientious for those of us who like clean things. Beds were very comfortable, clean, and extra pillows and linens in the room There were two events occurring in the "convention areas" but the noise and business of conventions were no where to be seen in the hotel itself. Finally the continental breakfast was anything but - they provided us with a meal ticket where we walked to the Denny's restaurant in the same parking lot for a fresh breakfast (see photo attached) - many would say "sure it is Denny's" but this arrangement took us away from the typical cold or warm continental breakfast in a cramped room, this was a refreshing break! All in all it was a pleasant hotel for such a short refreshing stop along the I-5 corridor - as I mentioned above, easy access both on and off the freeway! Is someplace I would return to

"Comfortable accomodations."

5
05/10/2015

The staff was very friendly and the hotel very clean and recently remodeled. The room was extra nice in that it had two sinks, one in the bathroom and one outside. The bed was super comfortable, with traditional blanket (the best), and an AC whose fan can run as white noise. This was one of the best nights sleep we have had at a hotel.

"Nice accommodations; minor flaws"

4
04/10/2015

Everyone we encountered at the front desk was pleasant and helpful. No issues with anyone on staff at front desk or elsewhere. Over all a positive experience. We did however experience a leaky, drippy refrigerator, which kept waking us up and we had to keep emptying the drip tray. (Front desk said they would have issue fixed, but we only stayed 1 night, as planned.) Also, handicapped parking spaces didn't equal # of rooms, which is an issue for the mobility challenged person in our party.

"Decent Hotel /some poor staff"

3
30/09/2015

The hotel location and cleanliness was sufficient considering they were doing some remodeling. We had a number of issues with our Keys not working, and staff was busy gossiping with eachother to help us.

"Don't Call hotel about reward points"

4
27/09/2015

This facility is great, but their desk staff does not know the Best Western rewards system very well. We had two different situations on the same trip where they gave us inaccurate Reward information that fortunately we got corrected by calling the Best Western Customer service #800

"Best Western Plus in Salem"

3
27/09/2015

This hotel looked from the exterior to be a step up from the norm for Best Western. I found it awkward that the "breakfast" and the "lounge" were actually at the Denny's next door. I had decent service for breakfast both days but my experience in the lounge was not nearly as good. I watched the Seattle at Green Bay game from the lounge, and had a hard time with the TV volume competing with the Oregon Lottery machines in the same room. There was no competition with Sporting events or other shows. Only with the gaming machines. I was frustrated on Monday morning, as I had some work obligations to attend to. there is no business center for guests, and I eventually had to go offsite to attend to some Monday morning work obligations prior to check out.