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Best Western Hotel Resort Country Club, Gurgaon

4.0/5  - basé sur 536 notations.
Pachgaon-Taura Road, 122105, Gurgaon, India - visualizzare mappa
Best Western Resort Country Club - Facciata dell'albergo Il Best Western Resort Country Club è situato nel centro di Gurgaon. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Delhi è il punto centrale per viaggiare verso il nord dell'India e questo centro di villeggiatura dista 45 km dall'aeroporto internazionale di Delhi e 65 km dalla città di Delhi, raggiungibile in un'ora-un'ora e mezza in auto (un'ora per arrivare all'aeroporto). La città di Delhi è un'ottima base per coloro che desiderano visitare destinazioni quali Mussorie, Nainital, Manali, e Shimla. Il Best Western® Resort Country Club si trova vicino a Manesar sull'autostrada Delhi-Jaipur ed è circondato dai verdi e lussureggianti campi di senape. La Città Rosa (Jaipur) e il Taj Mahal (Agra) sono a soli 200 km di distanza. Vrindavan e Mathura distano invece 150 km. Altri luoghi d'interesse turistico nelle vicinanze sono il tempio di Tijara Jain (60 km) ed il forte di Nimana (70 km).

Best Western

Hotel Resort Country Club

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Piscina all
    Piscina all'aperto
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Sicuro
    Sicuro
  • Sauna
    Sauna
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
  • Stanza dei giochi
    Stanza dei giochi
  • Campo da tennis
    Campo da tennis
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 537 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
215
Molto buono
182
Nella media
72
Scarso
29
Pessimo
39
CONSULTARE I PARERI SU
Affari Affari
118
Business Business
84
Da solo Da solo
2
Di coppia Di coppia
27
In coppia In coppia
57
In famiglia In famiglia
271
Viaggio con amici Viaggio con amici
66
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Family time"

5
15/11/2018

Nice and comfortable stay.the 3 rooms allotted were quite spacious. All the kids enjoyed the rides..camel, horse and ram.Even the badminton court and cricket pitch was well maintained and we throughly enjoyed the stay.

"great short distance resort in NCR!"

5
09/11/2018

If you are a avid traveler, make plan in a short span of time and don't want to drive/travel distance then this resort is near perfect for you. Resort is thoroughly professionally managed. Service and food is amazing, vast variety with each item fingerlicious....my kid loved activities and pool very much. we literally have to pull him while checking out...would love to visit again with friends group..

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Vish, We thank you for staying at the resort & pleased to note that you had a comfortable & enjoyable stay, & liked our facilities & services, & graciously awarded 5 WOWs for the services rendered by our staff. We are also grateful to you for recommending the resort to your other friends, to have an experiential holiday. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Shoot and fun"

5
05/11/2018

Me and my team had great stay while shooting for our college TV show The staff is very friendly and the facilities are awesome.Delicious food with lot of varieties.Special thanks to Firoz and Saroj for helping and resolving the queries. All the best for future!!

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sir / Ma'm, Thanks for choosing our resort for shooting of your college TV show. We are pleased to note that you liked our facilities, services & quality of food. We thank you for awarding your 5 WOWs to our service staff for the services rendered by them. Looking forward to more such programmes to be held by you at the resort & we assure you of our best attention & services always. Regards. Shalu Kashyap Asstt. Revenue Manager

"Excellent Resort in NCR"

5
04/11/2018

My family loves this Resort n We come here very often , every time we co.e we find new features, activities added for us ,My wife n my children love the food here , service is par excellent n they take care of every little detail of our comfort , keep it up team Resort.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sir / Ma'm, We thank you for frequently visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Good destination for team outing"

5
28/10/2018

Took my team for outing. Eveyone liked the resort and food. One can play cricket, badminton, volleyball, lawn tennis. Resort have 2 swimming pools one for kids and one for adults. Overall, a great team outing.

Reema1986, Manager at Best Western Resort Country Club, responded to this review
Dear Vijay, Thanks for having a great team outing at the resort & liking our indoor-outdoor leisure activities to suit all ages. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Great Family Destination"

5
22/10/2018

Recently stayed there for 3 nights and 4 days. Enjoyed their refurbished new rooms. Stayed at Room no. 301 and 301a. Very nice interiors and new look. Excellent hospitality by very efficient team, who's always there to help with a smile. They take special care for kids and elders. An ultimate family destination. A well maintained Resort with lots of maintained green, kids joy rides, swimming pool, etc.

Best W, Manager at Best Western Resort Country Club, responded to this review
Dear Manav, Thanks for staying at the resort & we are pleased to note that you had a comfortable & enjoyable minivac, & liked our facilities & services, & especially indoor-outdoor leisure activities to suit all ages. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"A Complete Holiday!!!"

5
21/10/2018

Best Western Resort Country Club in total turned out to a Big Big Surprise Package. The place is just about an hour drive from Gurgaon & has everything to keep Adults & Kids busy. Rooms are very spacious, beautifully done and exceptionally clean & neat. The service was just outstanding... my special thanks to Karishma at the Front Desk, Mukesh at the Restaurant who went out of their way to make our Holiday a great one. We were a large group with 4 Kids & thy loved playing Cricket, taking the Cycle for Ride around the resort, enjoyed at the Pool, the mini train Ride, Horse Ride, Camel Ride, Goat Ride, Pottery Making, Children's Play Room. Our 3 days at the resort just flew by. And yes we still didn't do the Rain Dance, TT etc. The resort is huge & has many things to offer for people of all ages. Most importantly it so peaceful with loads of Greenery is unbelievable!!! A must visit holiday location.

Best W, Manager at Best Western Resort Country Club, responded to this review
Dear Girish, We thank you for staying at the resort with your large group of kids & pleased to note that you all enjoyed playing cricket & indulging in other indoor-outdoor leisure activities. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Awesome stay"

5
21/10/2018

It's an amazing place with lots of activities. You will get surprised when you ll reach here and see that omg is this kind of a property is near your city. It's very peaceful and beautiful,clean and green. You ll get amazing views from your room. Ther service is very amazing. Our special thanks to Mr. Ramesh, very humble and nice person. He made my stay comfortable by his cool gesture and amazing hospitality. Again thanks to Mr. Mukesh Jha for their awsm food and service.Thanks to all the staff for their good service and support. Will visit again and going to recommend to all my friends.

Best W, Manager at Best Western Resort Country Club, responded to this review
Dear Ish, We are happy to note that you had a very comfortable, enjoyable & peaceful minivac at the resort, & especially liked its scenic beauty. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff to you. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Fantastic experience with Best Western"

5
10/10/2018

We visited as 30 people together and it was an amazing experience with food, stay and quality maintained. Food was amazing. green grounds and proper arrangements of sitting and superior swimming area plus also can buy costumes if not brought with you

"Most arrogant ever staff and owner"

1
08/10/2018

Traveled with family for 2 days on long weekend on 30th Sep, made part advance payment as advised by the reservation team, who promised to send the reservation voucher which they never sent and never confirmed. At front desk hotel demanded full payment for 2 days up-front and refused to give room keys. Well still ok as some hotels do have such policy, but never seen front desk who refused to hand over room keys unless payment was made. Interestingly owner was in the resort and met him, his reply was "one should read Terms and conditions of the hotel before paying or making a reservation, never apologized for his staff being stupid". How many of us really read terms and conditions or a hotel rule book before making reservation?? Still a good resort will go out of way to make you comfortable and treat you with respect. At the time of check-out the billing team was not sure if the rate that was there in the reservation was correct!!!??? So they wanted to make few phone call to make sure. There is no connection between the Ghost reservation team, Sales Team and Front Desk. The arrogance of owner, who runs the hotel as his fiefdom reflects fully well in the staff. One of the most in-experienced staff, no welcome drink or ever a glass of water, poorly maintained rooms, in-adequate supply in wash-rooms, always full of loud and unruly corporate groups, average food. It's a sham and cheap place.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Goyal, Your feedback is important to us & noted. We always endeavour to provide our best services to all our guests, which they rightly deserve ! You are a valued Diamond Card member of our club since last 10 years & over the period you have been visiting the club with your family & friends, & you also recommended the club to other corporates, who also had their evens at the club & feedback of all showed that they had a comfortable & enjoyable stay at the club. All the club members are offered very favoured rates for rooms & F&B, as compared to the corresponding rates applicable for non-members. Unfortunately, due to communication gap, there was some misunderstanding on the day of your stay at the resort regarding room booking terms. As 28th Sept. to 2nd Oct. was a long holiday & our office was closed, & hence the room booking voucher dated 27.09.18 was not received by you, but it had been sent to the club & they had kept last one garden facing GF Executive Room (Studio Apptt.) for you, & all other 120 rooms in the club were chock-a-block full. Unfortunately, there was some argument regarding terms of payment at the F/O, which annoyed you. Regarding qualities of facilities & services of the resort, the resort has a rating of 4 star (on the scale of 5) both on TA & Google. Notwithstanding the above, we tender our apology to you for the inconvenience caused at the club, & assure you of our best attention & services always. Regards. Shalu Kashyap Asstt. Revenue Manager

"worst service .Worst hospitality.Worst Management."

1
04/10/2018

I like to share my terrible experience of BEST WESTERN COUTRY COUNTRY CLUB RESORT.We were three families with 6 childen.We went on 2 nd october. First of all,The management says "pay the amount then we will show the room".Nowhere in the world such a rule.Second worst experience is the room given.We opted for Executive room but the room given were near the solar panel which offers no view at all and will feel like congested.Third one is biggest comedy is they tie the band in hand as if we are going to fun and food village..Nowhere in the category of this hotel,,,such a rule...we coped with that also..... Then we went to swimming pool and after had the swim ,we asked for the towel..the person sitting there says tell your room number ....i said we are alloteed the band and made the payment but the room number not yet allotted ..He says no you give room number and then i will give towel...isnt it cheap?Have you had such a treatment anywhere.... Then we called the reception and complaint about that ....But even the manager MR.ANJAN SEN is irresponsible person who do not know how to handle the customer and make them satisfy. We told him our complaint but never took in mind .Then we complaint about the room 's location ..he says this is the room .....you have to adjust with this ......Then we got really frustrated and just told my other friend we must complain about this ..Then the Manager gets very angry that you complaint wherever you want ...No problem ... SO bold but arrogant and irresponsible person i have ever seeen in my life in category hotel.. Then we thought ignore we had come for 1 day stay ..then suddenly he gets more angry and tells i give you the refund of 30000.00 which we paid for 3 families expecting that we will tell from ourself that ok let it be but we understood his mindset and agreed to take the refund at 3.00 o clock and even did not have any lunch. Then we went out and booked LEMON TREE (The best in class,food,management,Great Hospitality and full greenery and GOLF)... I would say never ever go to BEST WESTERN COUNTRY CLUB (The worst hotel i have ever seen )

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Shripal, Immediately after receipt of your ungenerous review, the matter was taken very seriously & the management called for explanation of the resort staff concerned, & subsequently our GM - Club has reported as under : i) That vide our e-mail 29.09.18 your booking of 2 rooms was confirmed, detailing the T&C incl. check-in time 2 pm & check-out 11 am. Subsequently, as you requested for early check-in, vide our e-mail dated 01.10.18, you were informed that the early check-in was not possible, as all our rooms were chock-a-block full, from 29.09.18 to 02.10.18 being a long weekend. 2) The main problem was that you were not willing to pay for additional occupancy charges for the rooms. Then you asked for refund of advance paid Rs.30,000/-, which was refunded to you. Notwithstanding the above, we tender our apology for the inconvenience caused to you. Afforded the opportunity to serve you in future, we assure you of our best attention & services. Regards. Shalu Kashyap Asstt. Revenue Manager

"Family gathering"

4
02/10/2018

We had a great time here. A perfect place for family get-together and not very far from Delhi. The place is approximately 45km from South delhi, nestled deep on manesar at a quite peaceful corner, very close to nature. This place is full of activities for kids and adults. It had cricket, archery, mini golf, darts, huge chess game, tennis, swimming, shooting, horse-back riding, camel-back riding, a toy train. Must visit on weekends or spend a day and come back. Rooms are very good. Staff needs a bit of training but nothing great to write about.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Gaurav, We are pleased to note that you had a very comfortable & enjoyable stay at the resort, & especially liked its indoor-outdoor leisure activities for kids. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Excelity Annual Day"

5
30/09/2018

Amazing nature place, Excellent stay. Polite staff. Nd d property is beautiful. Close to nature. Food is great. They made our annual day special. Surely visit here again. Not a single negative point. They gave us a pocket frndly deal on the last minute. Now i know y the resort is always full. Enjoyed horse nd camel riding, played many indoor and outdoor game, swimming are amezing part of there. Everything is memorable for us.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Javed, We are pleased to note that you had a very comfortable & enjoyable stay at the resort, & especially liked its indoor-outdoor leisure activities, quality of food & services rendered by the staff. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"worst western resort club"

1
30/09/2018

Far from everything geographically gastronomically and very far from good. The staff had no clue about any facilities in the property. The ambiance the attitude needs to be pulled up the service advertised as luxurious is not even basic , felt like fools

"Full experience "

5
28/09/2018

Excellent stay. Polite staff. Nd d property is beautiful. Close to nature. Food is great. They made our special day. Surely visit here again. Not a single negative point. They gave us a pocket frndly deal on the last minute. Now i know y the resort is always full. Enjoyed horse nd camel ride. Both r free.

"GOOD PLACE TO RELAX WITH FAMILY AND FRIENDS!!"

4
25/09/2018

We visited this resort on my birthday and since it was raining the whole time we were there we enjoyed the swimming pool while it rained and played badminton in the rain so if you have kids and would like to avoid the rain then think before you visit this place because everything is outdoors and that is the beauty of this place.For obvious reasons the camel ride/horse ride and other activities were not possible because of the rain but thankfully we had taken these rides the day of our check in so we were able to enjoy it.Its a beautiful place with a lot of greenery around and sitting in your room with the door open watching it rain is a wonderful experience.Rooms were clean and very basic,do not expect any luxury but whatever was provided was sufficient.Everyone was very cordial and Ramakantji who serves coffee next to the pool was very courteous.They had even decorated my room with balloons and they can bake a cake for you if you pay extra. I was not expecting a lot from the resort but i was pleasantly surprised,so yes i would recommend it to everyone!! Even though everything was good but the one thing i HATED and was really put off by was the behaviour of the man who handles the Spa,he is a Sardarji,he is the most mannerless man in the entire resort i think!!He does not know how to talk to clients and is as obnoxious as anyone can ever get.He is rude.One the day we arrived we called up the Spa and he said that since it was 6:30 pm,no services would be provided.So the next day i went again at 11:33 am and he told me that the spa was shut for lunch!!!i told him that it was only 11:33 am and how can it be lunch time yet? To which he replied that it was infact 11:34 am and since he is the person handling the Spa if he is saying that it is Lunchtime then it is lunchtime!!!So i left as it was my birthday and i really did not want to spoil my day arguing with someone as useless as him.So these are the tiny things that make you realise that you are not in a 5 star resort,where people would go out of their way to make you comfortable.If the management reads my review i hope you speak to this sardarji in the spa and teach him some manners and give him a coaching on how to talk to clients.Rest as i said- was all well!! I would have given and "excellent"to the place but for this Sardarji.

"Great place with family & friends"

4
24/09/2018

CONFUSION, CONFUSION...First impression was the worst which i ever had in any hotel. when i booked last time in September 2015 through Ms. Archana, there was not a single issue and no confusion. But this time Abha has booked the room, she didn't inform that High tea is not included and you have to pay full money at the time of check in. Although she has sent mail to me which i have not read. Anyway why she didn't inform when i called her thrice for booking, we have got the above thing when we had visited in 2015. Worst part is when i spoke to Abha from the hotel, her language is changed. She was totally arrogant in her words. she is simply saying just check your mail. my point was only why you did not inform on phone but rudely she answer no. So, hotel management need to think about this part. Secondly, there is another worst person at the Reception i do not know his name but he was so rude that he was telling to the receptionist to cancel my booking. He was just arguing with me & with my friends. i mean how the hotel management hire such people that to be reputed hotel. When GM came, he spoke to me simply said sorry for everything and he was good gentleman. Anyway we had a good trip with 18 people.

"Chilling time with friends"

4
18/09/2018

It is a great place to be at on a nice day as it entails activity for all age groups. Decent food and service. We all were able to spend good quality time with family with engagements in different segment of activity

"Great Place to chill with Family and friends"

4
17/09/2018

Great Place to chill with Family and friends, great amenities and lots of sports activities for kids, tennis, swimming pool, awesome room and greenery, food quality can still get better with buffet having more options.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Ms. Ritika, Thanks for staying at the resort & we are pleased to note that you all liked its facilities & services, indoor-outdoor leisure activities, & especially liked its greenery. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Value for money"

5
16/09/2018

I visited this resort last month along with wife and 2 kids (10 & 5 years)there are lot of acitivitea for kids, rooms are good, service is fine, food has variety and tasty, overall its a great deal in 10k/night

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Krish, We thank you for staying at the resort with your family last month & liking its indoor-outdoor leisure activities, quality of F&B & services rendered by the staff. We are pleased to note that you consider the property as a great deal for Rs.10 k/night. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Weekend Visit Review"

5
13/09/2018

I visited Best Western this month only. I stayed in resort garden. I found it peacefu & very relaxing. Service was good, food was good, good place to stay when u want to move out from the crowd and looking for peaceful place, be it wih family other freinds. Thanks

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Siddhartha, We are pleased to note that you had a peaceful, relaxing & comfortable stay at the Resort Garden, & immensely liked it, as it's away from maddening crowd of city. Further, you liked our indoor-outdoor leisure activities & services rendered by our staff. Looking forward to serving you again in future. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"My all time favourite weekendgetaway resort"

5
12/09/2018

This is by far the best destination i have been to, for a weekendgetaway from delhi. It gives you a close-to-nature feel. And is perfect if you are travelling with children. We were a group of 4 couples and their kids (aged 1/3/5-6). Let me share the highlights of the property: 1. Indoor activity for kids - a decent size hut which houses a playzone section, library of books (wide-ranging books which can satisfy kids of all age), carrom, sketchboard, even a bed where your little one can nap in between! Thats really considerate 2. Outdoor activities for kids - toy train, area where they keep some rabbits and aquarium, see-saw, swings, mini-amusement park and some shoot the balloons/target kind of games. 3. The kids' swimming pool had 2 slides with it! There is a bigger pool for adults as well. Attentive swimming instructor. 4. Camel ride/horse ride/goat-pulled buggy ride 5. Pond with ducks (well landscaped) 6. Big manicured lawns in the property 7. Lawn tennis/volleyball/cricket 8. Rain dance/DJ area 9. Disc at night 10. Decent variety in food. 11. Rooms were clean and spacious. Comfortable beds. We chose first floor rooms which had good balcony space, facing the gardens. I will have to think hard for the "Cons". Well, its not a budget hotel. If you can pay extra.. this resort will be worth the money.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Ms. Pragya, We are happy to note that you had an enjoyable weekend get-away at the resort, which is spread over 50 green acres in the lap of Nature & especially liked its indoor-outdoor leisure activities. Pleased to note that you & your friends all had a memorable holiday experience. Thanks for considering the resort worth value for money ! Looking forward to serving you again in future. Regards. Shalu Kashyap

"Family Get Together"

5
12/09/2018

I rarely write reviews, but having just returned from a fabulous stay in Best western Garden resort I just had to share how wonderful this hotel and its staff are. The Resort is located at Manesar away from hustle bustle of city with Greenery, huge ground & lots of activities for kids & adults. This resort has 20 rooms out of which we booked 14 rooms . Rooms were clean & tidy . Mr Feroz looked after all things from Mouth watering food to rain dance ,DJ party , activities , etc etc. Really very nice & humble person. He arranged menu as per our request & everyone enjoyed food & Hospitality. what makes this hotel special is the staff, unbelieveably kind, helpful and they really do treat you like one of the family. They made a great trip really special and I'm very much looking forward to returning next year .

"Hospitality"

5
12/09/2018

Prefect weekend gateway. Food was really good. Hospitality was really nice and calm . MR Firoz Khan took a complete care of our needs . Thankyou so much for the amazing time we had in your property ????

"Amazing experience.... Superb"

5
29/08/2018

We were approx 20 families, it was 2 day stay. Property is excellent, lot of activities, camel riding, horse riding, rain dance and children park... More over delicious food and excellent hospitality.... Thanks a lot to Team of Best.... Or best team...

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Goyal, We are pleased to note that you & your group of friends had a comfortable & enjoyable stay at the resort, & you all liked our indoor-outdoor leisure activities & F&B. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Very good resort for family outing"

4
26/08/2018

Recently stayed for a couple of days at BWRCC and had a wonderful time. The resort is very big and full of activities like badminton, lawn tennis , cricket, mini golf(3 holes), swimming pool, horse and camel rides, pottery, toy trains, kids zone to name a few. The only downside of my stay was insects in room but that is given as there is greenery everywhere. All in all a very fun trip. Will recommend this to other families.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Akash, We are pleased to note that you had a comfortable & enjoyable stay at the resort & especially liked our indoor-outdoor leisure activities incl. play areas for kids. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Huge Resorts spread across huge Guests Residencial Complex in many Zones."

5
14/08/2018

This Resort is very well maintained . Green Environment every here n there. This Resort is divided in many Guest Residencial zones. With in 1 minute time u would get da transportaion to reach urs Destination spot. Dj during whole night, unlimited snacks whole day, Buffet lunch n Dinner in their Two Restros. U r getting da full value for urs money n da quality time for da family once u check in. Thanks for da Resorts who made ours family visit memorable. Pradeep Sood 9811440414

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Pradeep, Thanks for liking indoor-outdoor leisure activities of the resort incl. quality of food & services rendered by our staff. We are also happy to note that you consider it as the value for money experiential resort. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Memorable get together"

5
13/08/2018

Awesome place near ncr to plan a day hideout with family and friends Reasonably priced with good service and hospitality having decent activities to engage both adults and children Must go for an all inclusive package

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Cheshta, Thanks for staying at the resort & liking our indoor-outdoor leisure activities. We are happy to note that you liked quality of our services & henceforth avail of our Exotic Holiday Package. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Stay Experience at Best Western Resort Country Club"

4
12/08/2018

I have recently stayed at BWRCC and had a very good experience. It is a good property and is spread over multiple acres. I specifically wanted to highlighted the smooth check-in experience I had. I had interacted with front office staff Priya, she was not only was polite but also understands customer service well and really had gone beyond her duty/role to provide a smooth check-in experience. She is an asset to BWRCC, hope she does well in her future endeavour. Another thing,I would like to highlight is that fittings in bathroom and amenities in the room needs a makeover / improvement. Hope it will be improved next time when I will stay here. Thank you.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Khushwinder, We are pleased to note that you liked our facilities & services, & had a good experiential hospitality, & appreciated the quality of services rendered by our staff. Your feedback is important & noted. It's always our endeavour to provide the best services to our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Wonderful weekend gateway.."

5
06/08/2018

We visited for my son's second birthday. We heard it's kids friendly but to our surprise they have hell lot of options for kids to play out. Indoor, outdoor etc. Great place, good food, and nice staff. We totally recommend this place. And would love to visit again in future.. ??

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Heena, We are pleased to note that you had a good experience to celebrate your kid's birthday 2nd time at the resort, & especially liked our indoor-outdoor leisure activities, quality of food & services rendered by our staff. We thank you for recommending our place to your other friends & again visit the resort in future. We assure you of our best attention & services always. Regards. Shalu Kashyap Asstt. Revenue Manager

"Soothing ,memorable ,awesome, hygiene conscious ."

5
02/08/2018

Very good ,nice, peacefull. Sometimes you feel speechless just like us. We have travelled almost all parts of India , but never experienced this type of comfortability.I wowould like to repeat this resort again and again..

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sirs, We are pleased to note that you had a comfortable & enjoyable stay at the resort, especially liked its ambience & pristine beauty, & had an experiential holiday. We are also pleased to note that you would be making repeated visits to the resort. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"BEST DESTINATION FOR WEEKEND TRIPS NEARBY DELHI"

5
01/08/2018

It was a funfilled package for a short distance trip near Delhi. Kids really enjoyed the activities of pottery making, camel riding and cycling Swimming pool is well maintained Food served was too good Amazing hospitality Open green fields give a spectacular view Must go destination

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Khalid, We are pleased to note that you had a comfortable, enjoyable & experiential holiday at the resort, & especially liked its indoor-outdoor leisure activities, its pristine beauty & good quality of food. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Good wholesome family destination "

4
30/07/2018

We made the random booking for a Sunday check-in. The property is located 7 km off NH 8. It's a big resort having 2 sections . A main club section where all restaurants , swimming pools etc are located and another one is the resort section which is little farther from the club sec. Here lies the newer rooms. In between them lies all the activities. However if you have elderly with you or you would like to remain in pool than taking room in club section is advisable. Food is decent . We took the wine and dine option where all meals were included. This includes 2 hours of DJ with drinks. Shoukd take this option if you going out with friends and wanna dance. Lots of activities are there to do like cricket. Swimming. TT. Cycling. Kids activity area. Badminton court was under repair when we went. For drivers its a paid accommodation for Rs 500 which includes meals.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Prateek, We are pleased to note that you had a comfortable & enjoyable stay at the resort, & liked our indoor-outdoor leisure activities & food & services. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Good ambience but not so good food and staff"

2
28/07/2018

Went there as a group for company offsite. Was served raw rice in dinner and lunch. Staff was not at all customer centric. Though the ambience was fine. Pool and volley ball court were good. Should definitely improve on food and service. Also was difficult to navigate as Google maps showed some other way. Internet signals were not available, so had few problems navigating. Rooms were fine. We were given a room which was next to store and had wet staircase. Also the staff started making some loud noises in the wee hours. Would not like to visit again.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Samridh, We are pleased to note that you liked the resort ambience, indoor-outdoor leisure activities & quality of food. Regarding your review that the GPS was not clear, we have checked that it's OK & apparently on the date of your visit as the internet signal was poor, you had some difficulty in locating the resort. We tender our apology for some inconvenience caused to you . Your other observations are important & noted. We assure you that on your next visit you would find our services more than your expectation. Regards. Shalu Kashyap Asstt. Revenue Manager

"Modern and so Close to nature."

5
27/07/2018

I have seen people traveling to Himachal & Uttarakhand to run away from the Concrete Jungle and waste the time traveling and I am one of them. People do not research about the places that are in/near NCR and are as green, as quiet, as enjoyable as any other resort on hills. I recently discovered this place near Manesar and I felt why I took so long to reach this place. Its actually different from any resort in the NCR Region. Honestly speaking, its rare to see birds these days in Gurgaon but as you move 30-35 km from the city and you enter this property, you could hear birds of all sorts chirping and singing near you. Wake up early in the morning and you could hear/see peacocks in the garden. I was able to see some of the birds of rare species. Rain Dance, Swimming Pool, indoor/outdoor games and Night Party are few activities that one should not miss. I stayed for 2 nights and I believe there was a lot left for me to enjoy during my next trip. It is a lush green well managed property with great internet connectivity. I HIGHLY RECOMMEND this place for couples, families with children, groups and in fact to companies who can do team outing or can make their teams to work from this beautiful property.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Vishnu, We are pleased to note that you had a comfortable & enjoyable stay at the resort, & liked all our indoor-outdoor leisure activities, especially its authentic rural ambience & pristine beauty. We also thank you for recommending our resort to your friends. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Lovely stay"

5
27/07/2018

Went there to celebrate our anniversary and it was indeed an amazing stay! Loved the rain dance and all the other activities incorporated by the resort. Danced the night away with my husband. It was an amazing and a much needed getaway from the routine life. We were able to see peacocks dancing as it was raining and that's a very rare sight these days! Loved it big time! It was an amazing feeling being in the nature's lap. Highly recommended place!! And the best place to stay are the rooms facing the garden area! You'll get the best view.

"Nice weekend getaway. Good for kids. Worth every Penny spent"

4
22/07/2018

We visited this property in July'18, 3rd week over a weekend for a night stay. We were 4 adults and 3 children under age of 10. Trust me, our children did not want to come back. It is a huge property amid lush green Aravalis. Very well maintained. Rooms were very big and clean. Toilet had necessary toiletries. Extra bed was arranged for kids without any additional charges. There are a lot of activities for all age groups to keep everyone busy like swimming pool (separate for kids and adults), Rain dance, Joy rides for kids, horse ride, camel ride, goat cart ride, swings, bowling, dart, Snakes and ladders, chess, carom board, cycles (on hire), slides etc etc. We took all 3 meals plan. Food options were numerous and the food was very delicious, neatly cooked and presented. The only minus was that room service took half an hour. May be due to rain but that can be well accommodated. Pls note they do not allow swimming without proper costume, so do carry your costumes. Definitely recommend. Will definitely return to celebrate some special occasions.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Pooja, Thanks for staying at the resort & reviewing it a nice weekend getaway, & value for money experiential resort. We are pleased to note that you liked our indoor-outdoor leisure activities, quality of food & services of our staff. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Old setup but huge area and good food"

4
22/07/2018

They are one of the oldest hotel in the area. They are spread over a large area and their rooms are divided in two parts, one in main hotel area and one in lawn. There is park in between two areas. Swimming pool is good and big with a separate one for kids. There are lots of activities for kids and families. Horse riding, cart ride etc all are free inside for guests. There is also small train ride for kids. There is a pond area in which there are many ducks. Rooms are pretty old and not renovated since long. You can easily see peacocks roaming in the open area.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Pankaj, Thanks a lot for staying at the resort & liking its indoor-outdoor leisure activities, especially the play activities available for kids. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Peace,Tranquility, Ralaxation and Enjoyment with Fun"

5
20/07/2018

When you visit India and you want to enjoy and have good fun , you can do it only when you are relaxed and not tired . This place is ideal for relaxation, peace and tranquility . Away from crowded city , this resort is your answer for a start of awonderful holiday or you can end the holiday and go back to your work fully re juvinated . Food is delicious, tasty and sumptuous . Service is top class with personal touch . Once, you come here you will be tempted to come again and again . Governor Amolak Rattan Kohli

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Respected Sir, We were honoured that you stayed at the resort & happy to note that you had a comfortable & enjoyable stay here. We are pleased to note that you liked our indoor-outdoor leisure activities, especially quality of food, & services rendered by our staff. It's a great inspiration for us to note that you have decided to stay at the resort again & again in future affording us the opportunity to serve you again. Regards. Shalu Kashyap Asstt. Revenue Manager

"AGM For AIPL"

5
18/07/2018

Awesome place nice quite, best resort in Delhi NCR, staff is very co-operative specially Mr. Inder. Food is very delicious, all the best western country club. You guys rock...... This is our second visit to this wonderful place. Definitely recommend to visit........

"Best resort in Delhi Ncr"

5
15/07/2018

I am checking out from this resort and I am feeling very nostalgic. The whole experience was very satisfying and comfortable. Comfortable Rooms Serviy Staff- Priya at front office one of the best staff- All the Best priya Food- Excellent Activities- Awesome Overall- A must visit place with friends and family. All the best and do maintain the service level.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Anup, We thank you for staying at the resort & liking our indoor-outdoor leisure activities, especially its great ambience. We also thank you for awarding 5 WOWs for the personalised services rendered to you by our staff. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Relaxing and fun filled getaway"

5
09/07/2018

I visited this property with my family in July '18 first week and experienced one of the most relaxing and rejuvenating stays. The resort offers picturesque sight..lush green gardens , huge trees, colorful birds and peacocks all around...it was truly a delight to be surrounded by so much beauty.Every corner of the resort is aesthetically decorated right from swings to the chess n ludo floor games.Gardens and swimming pools are immaculately maintained. It is certainly one of the best kids friendly resort I've been to as it offers lots of activities like camel riding, horse riding, goat riding , play zone , swings ,ducks, rabbits etc for the kids.My 4 year old didn't want to return.For adults, the resort had organized tambola ,DJ rain dance,in addition to many other activities available. The staff is very warm and we could feel true hospitality in every sense. A special mention to Ms Abha who made my bookings, Mr Mukesh Jha and Mr. Rajveer in the kitchen, Mr Ghanshyam who drove us till the room and Mr Kailash who went out of his way to pamper my child. A must visit property. Donts Google map leads you to an unknown village in Manesar.Do not follow it. There is an easier route near KFC.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Hansika, We are pleased to note that you & your family members had a very comfortable & enjoyable stay at the resort to relax & rejuvenate. Thanks for liking our indoor-outdoor leisure activities, especially the Fun Zone for kids. We also thank for your 5 WOWs for our staff for quality services rendered by them to you. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"V.Good stay"

4
08/07/2018

We stayed there for weekend program.It is a good resort with lots of activities.You can enjoy rain dance,Camel ride.Children enjoyed a lot.Food was good n DJ party was great too. Good option for NCR perosns for weekends enjoyment. Precaution :Dont follow google map.You can miss an easier route near KFC.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sir, We are pleased to note that you & your family had a comfortable & enjoyable stay at the resort, & liked our indoor-outdoor leisure activities, especially the children play area facilities. We are happy to note that you consider the resort a good mini vac. option for Delhi / NCR persons. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"An excellent corporate function"

5
05/07/2018

I would like to thanks on behalf of my company to whole team of best Western resort country club to provide best ever experience of a corporate function with near to nature experience. Sales team of Ms Shivi gives a best deal, reception team comprising Ms Priya and others were so accommodative to large team handling. Operation team lead by Mr Raman and Mr inder had supported every single second to make event successful. Apart from best team, property is having unmatched ambience in Delhi NCR with so much greenery that you start loving this place. Fr from noise of vehicle, it give you a feeling of ultimate relaxation and thus helps you in building more stronger business relation with your business partners. Thanks again to whole Best Western team for making our experience different and wonderful Pankaj Aggarwal Ashok Leyland Ltd

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Pankaj, Ref. your review, we are pleased to note that you & your company team liked our facilities & services, especially large lush green lawns & the resort ambience. We thank you for awarding 5 WOWs to our staff for excellence of their services rendered to you. We are happy to note that you had a good experiential hospitality at the resort. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Horrible stay and hotel "

1
27/06/2018

I checked in for the weekend to the best Weston resorts with family. Had a terrible experience from check in to check out. Most shabby rooms and horrible staff. Don't recommend this place to anyone. There bathrooms were so shabby and stinking. Room service was horrible. Pool area was so bad with people drinking in pool. Horrible experience.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Anjana P, Ref. your review, it is noted that you & your friend, Mr. Gulshan booked 2 rooms on CP basis for 2 nights - 3 days, i.e. check-in 23rd June & check-out on 25th June, through Booking.com. In response to the review of Mr. Gulshan, we have already responded vide our mail dated 28th June with a copy to Booking.com, which is appended below & also responds to your review : " 1) That the guest checked-in at the resort at 12:30 pm on 23rd June & after giving them welcome drink, they were advised to use the club indoor-outdoor leisure activities, & also have meals in the dining hall, as the room check-in time is 2 pm. Thereafter the room keys were given to them at about 3 pm, as depicted in the software copy of room electronic door opening/closing timings recording software. As the club was chock-a-block full on 23rd & 24th June, there was delay of about 1 hr. in giving the rooms of their choice to the guest. 2) That the guest did not take any meals on 23rd June. They took only few dishes in the dining hall for lunch & again a few dishes for dinner in their rooms. Their total bill of 2 families & children for 2 nights - 3 days stay was only Rs.3,607/-. It's surprising that based on taking only few food dishes, they have complained that the food quality was not good. As the room service takes about 1/2 hr., (as the room blocks are spread over 10 acres), this apparently annoyed the guests. 3) Irrespective of said response, we tender our apology to the guests for some inconvenience caused to them. " Notwithstanding the above, we also tender our apology to you for the inconvenience caused to you during your stay at the resort. Regards. Shalu Kashyap Asstt. Revenue Manager

"Awesome service"

5
26/06/2018

It was great staying there. I would recommend it to my friends and family. They will also go there for sure.Nice staff, very helpful. Even with kids so many games and DJ night party, rooms were good, food is also awesome. This was my first trip, in short must visit place

"Calmness & fun at its best"

5
26/06/2018

Great Place. Clean and tidy rooms. Efficient room service. Helpful staff. Separate pool for kids and adults. Natural beauty with the mesmerizing morning. Garden tea and calmness. I was here for holding an Official workshop on behalf of UNICEF. With 90 participants the staff attended all of them. Mr Dhruv was a great help. You should look for him, he will make your stay convenient. Go there, find yourself.

"A relaxing family holiday"

4
20/06/2018

I stayed at the resort last week and would really like to appreciate Ms. Abha Singh for her prompt reservation services. The process was very smooth and user friendly. When we reached the resort, we were warmly welcomed at the reception by Ms. Priya. Would like to make a special mention for her help throughout our stay. She was always willing to help. The staff in all areas of the resort was helpful and friendly. The swing area needed maintenance, unfortunately some swings were broken. The play area too could be improved and better supervised. The food was good, could add a bit more variety to the breakfast though. A wonderful trip, thoroughly enjoyed by my family, especially by my toddler! Will surely visit again.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Lydia, We thank you for staying at the resort & liking our indoor-outdoor leisure activities, & awarding 4 WOWs to our staff for excellence of service rendered by them. Your feedback is important & noted. We are happy to note that you liked our food & beverages, & indoor-outdoor leisure activities, especially play activities for toddlers. Thanks for indicating to visit the resort again in future. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Good family outing"

5
15/06/2018

Nice place to relax. Plenty of activities indoor and outdoor like pool, tabletennis, carrom, lawn tennis, camel/horse ride etc. buffet was nice and tasty with wide variety. Rooms are comfortable with greenery around. Prefer for funfilled relaxing for whole family.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sandeep, We are pleased to note that you & your family had a very comfortable & enjoyable stay at the resort, & liked our indoor-outdoor leisure activities, food & beverages & beautiful environment. Looking forward to serving you in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Awesome experience"

5
14/06/2018

The resort is amazing if you are going with kids. They have all the facilities and enjoyment for kids. Camel horse ride, clay play area, duck ride, so many swings, peacocks, floor games awesome. Best kids friendly resort I have ever gone to.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Manavi, We are happy to note that you had a very comfortable & enjoyable stay at the resort, & liked our indoor-outdoor leisure activities, especially the leisure activities available for kids. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Good experience"

4
10/06/2018

Reunion of our college friends held at this resort from 08/06/2018 to 10/06/2018. Resort is good and having almost all the amenities. Rooms is almost villa type and spacious enough. Food quality is really good we enjoyed it. Gardens, swimming pool and games facility maintained well. Room service is really very very poor, it should be improved.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Maihar, Thanks for having your college friends reunion at the resort & enjoying its indoor-outdoor leisure activities, quality of food, & liking the environment. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Reunion of friends "

4
05/06/2018

Club is away frm the city crowd which is really good for outing,plenty of things to enjoy like swimming pool,Table tennis,cricket ground,Disco,Spa.Food was average,Staff was ok with there behaviour.We enjoyed as we were meeting after long time.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Dr. Arora, We thank you for staying at the resort & liking our indoor-outdoor leisure activities. Your feedback is important & noted. It's always our endeavour to provide the best services to our guests, which they rightly deserve ! A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Perfect place for a Weekend Getaway"

4
04/06/2018

Situated at 40 Mins Drive from Gurgaon , For people travelling with kids they might find this one handy. They have two Resorts one being the Main one and the other one is the Resort Garden, 500 mteres from the Main Resort and in case you have your own vehicle then you dont have to be bothered about the distance,you can use your own car. Plenty of activities for kids, nice theme park, a Proper Cricket Ground, Camel and Horse Rides available, 3 Swimming pools, Courteous Staff, Go A la carte for Food, Mukesh the Pool Instructor was very understanding and helpful, Rain dances around the pool definitely a Hit for kids. Must Visit with Kids or Get ur Cricket Team and go and play a game of cricket Next Morning - Match Fee is on the Resort ;) Thanks for the Lovely Stay Abhinandan

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Abhi, We are glad to note that you had a comfortable & enjoyable stay at the resort & liked our indoor-outdoor leisure activities especially animal joy-rides for kids. Thanks for appreciating personalised services rendered by our staff. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"As the name suggests-The Best."

5
02/06/2018

Visited this property with family on the occasion of my birthday for one night. I had heard few good things about this property and truly I was not disappointed at all. Greenery all around. I visited on weekdays but still I could see good crowd mostly families. Amenities and facilities are fully functional. Lot of kids activities, little more cleanliness is required in the activity/pool area though but still no complaints. Food taste is subjective thus do not take my words for granted, for me food was in between good and average. Resort provided me a cake and it was complimentary and cake tasted great. Such nice gesture. Appreciate it. I came back with good memories and surely visit again in winters.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Suvendu, We thank you for staying at the resort with your family to celebrate your birthday & liked our indoor-outdoor leisure activities, & appreciated services rendered by our staff. We are pleased to note that you had a comfortable & enjoyable stay at the resort & you find it the value for the money experiential resort. Thanks for indicating that you would be coming to the resort again in future. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Lovely place but need some upgrade"

4
29/05/2018

We recently conducted a corporate event here for our team of around 25 people using their banquets, rooms and party lawn along with restaurant facilities. The place is little secluded from the mainstream which actually makes it desirable. Once you are inside, it's a different world and it doesn't disappoint you in any way. Staff is very courteous and humble and ready to help at every moment. loved the landscaping with a number of activities available for recreation. we were told that we have been given the luxury rooms, however; rooms are quite far from luxury in any sense. most of the places in a room need refurbishment if they have to be called anything close to modern and luxurious. but overall facilities, infra, staff, food was good. no real complaints.. Since we were a corporate group, we had tight agenda and didn't have time to enjoy all facilities but they all were functional and a lot of families were there for outing who weree really enjoying themself to the fullest.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sandeep, We thank you for having your corporate event at the resort & liking our facilities & services, & also found it a perfect destination for events. Your feedback is important & noted. In this regard, we may submit that currently in the off season we are further upgrading all our facilities & services, to provide the best to our guests, which they rightly deserve ! Looking forward to serving you again in future. A red carpet welcome always awaits you at the resort ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Fun place for kids"

4
19/05/2018

If you have kids and looking for a weekend getaway without burning your pockets then look no further. This place has a long list of activities which will engage the kids all day. We were 6 familes and visited this place during the independence day leaves. The resort was full to its core but it didn't felt overcrowded, they managed the crowd well. The only drawback was that we opted for a package which didn't include hard drinks and evening snacks as we were not told about such a deal in the beginning and our request for upgrade was also denied. They don't let you bring your own stuff as well but we somehow managed to sneak in and enjoyed our holiday. Some flexibility on this part would have been welcomed and this is the only reason for 4 stars.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Amanpreet, Thanks for staying at the resort & rating it as the value for money experiential resort & liking the fun-n-frolic facilities for kids. Your feedback about pricing is noted for review. Further, as per our in-house rules, own food & beverages incl. liquor are not allowed inside the resort for safety & security reasons. Trust you would kindly appreciate it. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Stay and outing"

5
16/05/2018

Really enjoyed my time at country club, it's worth every penny spent. Mr. Inder is a 24 hr available guy loved the service and warmth. Great place to relax, enjoy and cherish time. Food is good, rooms are clean and service is amazing

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Atul, Thanks for having a comfortable & enjoyable stay at the resort, & appreciating the resort as a value for money experiential resort. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Amazing Anniversary Celebration, Thanks to Ms. Uneeta"

5
14/05/2018

This property is no doubt filled with a very soothing and relaxing atmosphere but the way it is kept in the manner is because of it's staff. One of them is Ms. Uneeta Bhardwaj. She is amazing at her customer service and eye for detail. She made sure of making my wedding anniversary be the best to remember, especially for my wife and my little one. Special thanks to her for making arrangements at short notice. Ms. Uneeta is a Star.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sir / Ma'm, We thank you for celebrating your wedding anniversary at the club & awarding 5 WOWs to Uneeta for the services rendered by her. We are glad to note that you liked our indoor-outdoor leisure activities, & had a comfortable & enjoyable stay at the resort. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"nice and calm place near gururgam"

4
10/05/2018

Place is nice anc calm its a very large property with 2 resorts in one , feed is good , swimming pool area is good , rooms are clean and facilities are proper, alone you may get bored , but with the family and friends you will join, staff is co operative and mannered you have to via help of google map , since roadside marking are nil , this is a small drawback

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Himanshu, We are pleased to note that you had a comfortable & enjoyable stay at the resort, & enjoyed the indoor-outdoor leisure activities with your family & friends. Regarding the Road signage board, this is to advise that we have installed a large hoarding 20 ft. x 10 ft., on the left hand side of the Highway, just before the overhead bridge to show the location of the resort, which seems to have escaped your kind attention. The inconvenience caused to you is regretted. Looking forward to serving you in future also. Regards. Shalu Kashyap Asstt. Revenue Manager

"Nice cozy place near gurgaon"

4
07/05/2018

It was a short and sudden family trip for one night stay..after reading reviews was a bit scared after booking ,but went ahead. Place-very peaceful and fresh. Location-good place to relax near gurgaon Rooms-ok,not great Food-good Activites-lot many activities for kids...my 6years daughter enjoyed a lot. A lot many animals for kids- peacocks,rabbits,ducks... Pool-not up to the point,may be due to dusty weather... Hospitality-good... Overall nice experience.... Good relaxing place along with kids...

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Priyavarsha, Thanks for having an experiential holiday with your family at the resort. We are pleased to note that you liked our indoor-outdoor leisure activities, food & beverages, animal rides & FUN ZONE activities for kids. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Excellent resort for fun time"

5
07/05/2018

This is a resort very close to Delhi. It is the perfect place for a getaway. I and my family have loved this place for generations. There are so many activities happening and the options for kids are endless. We love every bit of our stay here. The staff and food is amazing. They have created a very family like atmosphere. The swimming pool is very clean and the entire place is kept very neat and clean. The nature and swings compliment each other very nicely. They have a small temple in the resort which is very impressive. We did swimming, played badminton, there are tennis courts too, we got cycles on rent and everyone in our family enjoyed cycling in the resort area. The tt room is very nice and all sport stuff is easily available. We did horse riding and camel riding also. Its the most fun we have had in any resort. We are lucky to have such a fun resort near Delhi. Thankyou so much country club!

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Rakesh, We are pleased to note that you had a great holiday experience at the resort & liked its indoor-outdoor leisure activities, food & beverages, & services rendered by our staff. It's always our endeavor to provide our best services to all our guests, which they rightly deserve! A red carpet welcome awaits you at the Green Island! Regards. Shalu Kashyap Asstt. Revenue Manager

"Mr. Bikash rathi"

5
03/05/2018

I have just a wedding function of my younger brother tarun rathi at best western country club resort. I m feeling top of the world after the successful completion. Wonderful resort fully romantic. Awesome rooms entertaining playing actives. I had organised a cricket match as well. Great food. Ultimate place to be in.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Bikash, We are pleased to note that you & all your guests very much liked all arrangements & facilities during your younger brother residential marriage celebration held at the resort. We are also thankful to you for your gracious 5 Wows for the services rendered by our staff & you consider the resort a perfect wedding destination. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Wedding"

5
03/05/2018

Visited here for a wedding function..and the place is awesome...there is a play zone for kids and youngsters and the food is fab with many varieties...the crew members a nice...it is a great family place to visit...happy to visit here and wanna come again...

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Gourav, We are pleased to note that you recently joined a residential marriage celebration held at the resort & liked its facilities & services. It's always our endeavour to provide the best to all our guests, which they rightly deserve. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Awesome visit, a must weekend getaway"

5
30/04/2018

The club resort offers immense variety of activities, amazing food, sports, lovely rooms and cottages, courteous staff, a must visit in Delhi ncr, best for family outings even corporate offsite day picnics

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Komal, We thank your for affording us the opportunity to host your stay at the resort & pleased to note that you liked our indoor-outdoor leisure activities & food & beverages, & services rendered by our staff. We are glad to note that you liked our property for leisure & business travellers. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Not worth visiting"

1
21/04/2018

Dear Mr. Mishra, From the check in only, my stay is worse than anything from the start. 1. Served warm coke at reception 2. No bathroom basic amenities like toothpaste and tooth brush. After asking, we got to know it is on request. 3. After getting basic amenities placed, they forgot that there may be requirement of shampoo, shower gel etc which was never placed. 3. Wifi is still not working, I got it rectified for my laptop as I needed to work, however nobody checked that wifi in my room sharer is rectified or not which is still not working. 4.Asked for wine chiller and wine glasses. In one order, wine glasses came but two different types of glasses, in second order wine chiller came. 5. I tried to give feedback to server who acted very casually on it like "no interest listening to u miss". 6. Plz see picture of omelette presentation which is self explanatory. This kind of presentation of my food I do when I am in rush and getting late for office. 7. Not a single penny worth the service. 8. Food tasted bland. 9. I will definitely not going to come here ever. My one of dear friend recommended this hotel, she is going to listen hell of things from me when I will reach home. Wherever I have stayed, I always want to stay in that particular hotel if I am visiting that particular city. This hotel is the only glitch in my travel record. 10. I will definitely going to stop people if they are planning their trip here. Regards Gulrez

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Gulrez, We thank your for staying at the resort. We have taken actions against the defaulters of Housekeeping & F&B staff for not rendering the prompt services. We tender our unconditional apology to you for the inconvenience caused to you. Afforded the opportunity to serve you again, we assure that on your next visit to the resort, you will find our facilities & services more than your expectation. Regards. Shalu Kashyap Asstt. Revenue Manager

"Ok resort"

3
21/04/2018

I went alongwith my colleagues for our annual meet. Stayed for 2 days. It was an ok resort not so happening. The food, breakfast, lunch and dinner was good. Rooms were also fine but some issues like phone wasn't working, slippers were not readily available. We had to ask them. Rest all was ok.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mohanta, We thank your for staying at the resort with your colleagues, & liking resort facilities & F&B services. Your other feedback is important & noted. We assure you that on your next visit you will find our & services more than your expectation. A red carpet welcome awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Legal Case"

1
19/04/2018

This is the worst resort with even worser management, the pictures shown everywhere is for the main property while selecting the rooms very cunningly they have mentioned Resort Garden Room which a layman will understand as a room view option however it is another property ( Marriage Garden ) far away from the main property. Normally they are not overbooked so they will give you a room in main property and call that as an upgrade. While in our case of two day booked. They were overbooked on saturday. Mr. Ramesh who is excellent at the art of Duping asked us to shift to another property which is nearby and same facilities and room type. However it is a marriage garden stinking so bad, that no one could imagine of staying there. Swimming pool was filled with mud, marriage tents were on display. When the same was complained to management Director's behaviour was atrocious, she must not be in hospitality industry at all. They issued refund for a day since we were three coupled who were duped in the same ponzi scheme of the resort and we reported the same to management. While other people were just complaining. Ultimately we had to call local police for help. It was a nightmare travelling with family and two year old kid.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Sethi, 1) That for April 13-14 '18 you had a room booking at Resort Garden through MMT & for April 14-15 '18 you had a booking from Yatra. Apparently, as you were not interested to stay on April 14-15 '18, you made very ungenerous review about facilities at Resort Garden. as you refused to pay the F&B bills amounting to about Rs.8,000/- for April 13-14 '18, and you continued to create a scene at the reception & also mis-behaved with our Front Office staff. You also met our Club Director, & you were also very rude to her. 2) In response to your earlier reviews to Yatra, we have already responded the same to Yatra vide our mailers dated 18.04.2018 & 20.04.2018. That you took the plea that Resort Garden was not a unit of Best Western Resort Country Club. Please note that Resort Garden is an annexe of Best Western Resort Country Club & both the units are owned by the same company viz. M/s Raghav Farms & Resorts Pvt. Ltd. & also affiliated with Best Western Int'l. hotel chain. Further, Resort Garden has all the facilities & services as available in the main club. In this regard, we have also forwarded the reviews of other prestigious corporate group & other guests, who stayed at the Resort Garden on April 13-14 '18 & April 14-15 '18, to Yatra, which show that all other guests who stayed at the Resort Garden found its facilities & services very good & good. Notwithstanding the above, we tender our unconditional apology to you for the inconvenience caused to you. Regards. Brajesh Jha GM - Finance

"Highly recommended"

5
16/04/2018

I'd been to this place earlier and I wanted to relive the experience. Mind you, this place is much in demand and I'd been unable to get a reservation for some time. Ms.Poonam Arya in their Corporate Office was kind enough to make sure I got a reservation. The staff is generally amiable and helpful. A special mention of Mr.Ramesh Kumar, Front Office Manager is imperative. He is always smiling and helpful despite the enormous pressure he is under. The food is good and the guys who manage the restaurant are simply superb. I found the F&B Captain Mukesh Jha always on his toes and alert to customer needs. There is this other bespectacled gentleman, Mr.Chouhan I guess, who is also very receptive and helpful. Their choice of rooms however needs a bit of refreshing and it would enhance the experience of they indulge repeat patrons a little! On the whole, a stay here is enjoyable and compliments are due to the hard working staff.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Raghavendra, Thanks for staying at the resort & liking our facilities & services. We also appreciate your gracious 5 WOWs for our Reservation, Front Office & F&B staff. A red carpet welcome always awaits you at the resort. Regards. Shalu Kashyap Asstt. Revenue Manager

"Best place for family trip near DELHI-NCR and Quick booking by reservation department"

5
12/04/2018

This is a very good resort for families and kids because so many activities over their best thing is reservation department and staffs are very polite & professional ….. So my friends go and Enjoy …….

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Raj, We thank you for staying at the resort & appreciating its facilities & services for families & kids. It's always our endeavour to continually add more leisure activities to interest all. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Nice and great hotel with beautiful garden and plenty of space"

4
12/04/2018

The resort is beautiful and perfect place for family weekend outing. The food and service was excellent. I didn't find main swimming pool clean enough for swimming so that's not recommended. There are many activities for children.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Kishor, We thank you for staying at the resort & liking our facilities & services. Your feedback is important & noted. It's always our endeavour to provide the best to all our guests which they rightly deserve ! Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Booked through Prerna at their Booking department in Delhi, Got the best deal with beginning to end support"

4
11/04/2018

Booked through Prerna at their Booking department in Delhi, Got the best deal with beginning to end support. Stay was also good. Best place for outdoor activities, Like Cricket, Volley ball, Team activities.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Nitin, We are pleased to note that you had an enjoyable stay at the resort & liked our indoor-outdoor leisure activities. We thank you for your appreciation the services rendered by our staff. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Family Day celebration @ BW"

5
11/04/2018

Had a lot of fun with the colleagues and their families. Various theme is there and well managed. We had enjoyed throughout the day and explore various rides. Special thanks to Ms. Archana for all the arrangement.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Anju, We are pleased to note that you had a memorable holiday experience at the resort with your colleague & their families. We also thank you for awarding 5 WOWs for the services rendered by our staff. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Had fun time with family!"

5
10/04/2018

we stayed at this hotel for one day and that was funfilled experience. they got lots of activities for grown ups as well as kids..no place for boredom nd it is surrounded by beautiful nature..We used the spa as well which was good....the staff were good who took care of us... will recommend this place to all...

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Rahul, We are pleased to note that you all had a memorable holiday experience of your stay at the resort & also thank you for recommending the club to your other friends. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Most Amazing Stay"

5
09/04/2018

The resort is one stop destination for amazement and fun with family. The various themes were enlivening and the overall management was superb. In particular, the Rain Dance and Bollywood Night were really entertaining and I enjoyed a lot with my family. The day was spent in an atmosphere of ultimate pleasurable experiences. As far as the staff is concerned, everyone was really sweet and compassionate. Mrs. Archana Pandey, in particular was really helpful and made our stay wonderful and memorable. It felt as if she was part of our own family. Best Western Resort is where you must head to when you crave for a lovely holiday with family.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Rishav, We are pleased to note that you have liked our facilities & services, & had a memorable holiday experience at the resort. We also thank for your appreciation of services extended by our staff to you. It's always our endeavour to provide our best services to guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Very nice stay!!!!!!"

4
19/03/2018

I went for weekend getaway alongwith with family in the month of January.The property is located in secluded area, However is well maintained with all basic amenities and various activities of kids (camel, horse rides, toy trains etc.). Lavish greens and landscaping gives a peaceful aura/ambiance to the property.Services and Food is OK , but not value for money. Best time to visit during winters,as during summers it will be immensely hot and unbearable. Recommended for one time visit alongwith friends and family.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Bector, We are happy to note that you enjoyed your stay at the resort & liked our indoor-outdoor leisure activities, particularly activities for kids. It's always our endeavour to provide the best to all our guests which they rightly deserve ! A red carpet welcome always awaits you at the resort ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Great place is for kids"

4
18/03/2018

Very good amenities and kids-centeric activities. We also enjoyed a get together of our old cclass mates. And I must say that staff was very helpful to make our stay very comfortable , especially Mr Ramesh.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sunil, Thanks for having a get-together of your classmates & pleased to note that you all enjoyed our facilities & services. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Wonderful property"

4
17/03/2018

I went with my parents and kids for 3 nights at this place. The staff was very friendly and gardens were very well maintained. Its a peaceful place with lots of fun activities for kids. Food was okay and all other services were up to the expected standard. They offer a lot of things like idling on hammock, a small in house discotheque, swimming pool etc.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Anubhav, Thanks for affording us the opportunity to host your stay with your parents & kids. We are pleased to note that you all liked our facilities & services, & had an enjoyable holiday experience. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Good for weekend, short family visit and busineess conference"

5
16/03/2018

I stayed twice in short intetval, one for business conference and second for weekend visit with family. This place is ideal for both. Well spread property with couple of swimming pools, enough sports activities/facilities viz. Volleyball, Tennis, Batminton, Cricket. Resort room are Ok and bathroom need face-lift. Food is good, though a limited buffet spread but good taste.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Amit, We thank you for staying at the resort for your conference & also enjoyed a weekend holiday with your family. We are happy to note that you very much liked our facilities & services, particularly the sports / games activities to interest all. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Atrocious Service"

1
13/03/2018

Me and my Fiance checked in this property on the 13th March 2018 and were appalled by the kind of services we got. I'm not going to talk about the surroundings or environment over there as a horrendous service overshadows a picturesque scenery, lush green gardens and the chirping of the birds etc. We booked a Deluxe Club Room wherein an upgrade to Executive Main Room was offered depending on the availability. As per the so called proficient receptionist, an executive room was available but to our sheer surprise he gave us a Standard Room (downgrade) to what we originally booked. The room was in a complete state of mess, dirty bed sheets, cracked plaster walls, AC remote was not there and the television was not working. When we found out that it's a Standard room from hotel staff we complained and were given the room for what we paid for. To add to our misery after 10 PM no room service was available. Finally to top it up, the billing guy, and old guy who should resign and do something productive was not ready to give us 20% discount which was mentioned on the hotel booking voucher. Overall a pathetic, terrible,. ludicrous experience. I can go on and on and add more superlatives but I'd like to be a little polite. Feedback for the billing guy and the receptionist: Get your act together and at least give a standard service to everyone. Both of you guys needs a real hard dressing down from someone. P.S- The bellboy and the restaurant staff was calm, polite, courteous and always greeted everyone with a smile.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Sharma, Firstly, we thank your friend for filling-in & signing our feedback form, on your behalf, at the check-out time, rating our services good incl. : check-in / check-out, room cleanliness, quality of linen in rooms & bathroom, room bathroom maintenance, F&B & indoor-outdoor activities. It's surprising that subsequently you have made very ungenerous review of our services. We have investigated into the matter & been reported that you checked-in at 10:30 pm on 13th March & you were shown an executive room & thereafter lodged in room # 17, which is a well appointed garden facing GF cottage (250 sq. ft.), & which has always been liked by all guests. When you checked-in, the FO Executive very respectfully told you that our restaurant timings are from 7:30 pm to 10 pm & requested you to take dinner in the dining hall, but you were very rude & insisted that the food be served in your room. As a special case, our Restaurant Manager served food in your room at about 11 pm. There was no issue of giving you 20% discount on F&B bill, as this was mentioned in the MMT booking order form. Inspite of the services rendered to you, you were very rude to our staff. Notwithstanding the above, we tender our apology to you for any inconvenience caused. Regards. Anjan Sen Gupta GM - Club Best Western Resort Country Club

"Ideal for Quick Weekend Getaways"

4
05/03/2018

We decided to take a last-minute quick break around the holi weekend with our 2.5 year old. And after much search decided to go to the Best Western Resort Club in Manesar. Our check-in was prompt despite the resort being full. We were allotted the garden view room in the main club. The property has two sections - one is the main club which has all the activities and the reception, restaurants, spa etc plus rooms; the other is the resort which is almost a kms away from the reception. We stayed in the main club section. Overall the property is a bit dated and so was the room. But we found the room and resort and general amenities to be clean and tidy. The resort is surrounded by lush green gardens all around with a tiny pond, ducks, peacocks. Once in the resort, its hard to tell that you are just an hour away from the hustle bustle of Gurgaon and city life. The resort offers a lot of activities on the weekends for families...which includes a life-size chess, carom, dart board, snakes and ladder, badminton court, swimming pool, pottery, tambola's live dance performances in the evening. For kids, there is a dedicated play area and also swings, slides, a mini-train, sandpit, horse, camel and goat rides. Our 2.5 year old just couldn't get enough of all the activities and was super happy exploring the green outdoors and chasing peacocks and birds. We had taken an all inclusive meal package and found the buffet to be good. The buffet spread is fairly varied, although mostly Indian, but also includes some continental and chinese dishes. The hotel also provided milk on request for children without any charge. But since the resort also had mostly all inclusive package guests, room service and a-la carte dishes are quite pricey. Overall, we had a great time at this resort and would recommend it to anyone looking for a quick getaway not to far from the city.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Bindiya, We express our sincere thanks to you for sparing your valuable time to give a comprehensive review of our facilities & services, which is important to us. We are pleased to note that you liked our facilities, services, quality of food, personalised service & children' play area which immensely amused your kid. We also thank you for rating our property as an ideal weekend getaway & an experiential resort. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Best Resort In Delhi NCR"

4
03/03/2018

Probably the best resort in Delhi NCR. Lots of facility for entertainment. Good food. Great Rooms. Great service. But very expensive and crowded. Lots of wastage of food and water. Filled with Super Rich People.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Jaideep, Thanks for staying at the resort & liking our facilities, services & quality of F&B & personalised service. Regarding your review of the crowding at the resort, this is to submit that on long weekends normally all the resort is always full. Regarding your review of wastage of food & water, this is to submit that all the water is recycled through our sewage treatment plant & reused in the lawns. Further, the left over food is also collected by a piggery farm owner. We follow all greenway practices. Irrespective, your feedback is important. While thanking you once again for your valuable feedback, we look forward to serving you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Best Place for Anniversary.....!!!"

5
28/02/2018

I am really thankful to make my day so special as recently on 26th Feb 2018, We have celebrated our 17th Marriage Anniversary at this resort with great Fun & Pleasure. It is just like a paradise with various types of sports activities, Gym & Swimming pool. A beautiful fishing lake with Ducks and many other birds. A peaceful place blessed with dense greenery and amazing plants. Traditional natural Arrangments and antique collection for your memorable photography. Separate care for Kids to have fun. Classic Studio apartments with complete requirements. Amazing food and Buffa with excellent hospitality. Powerful DJ joined with Bar to have full fun and masti ...... I have really enjoyed a lot and it is always my best decision to celebrate my memorable Anniversary.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Sharma, Thanks for staying at the resort to celebrate your 17th marriage anniversary & we wish you many happy returns of the day. We are pleased to note that you liked our leisure activities, F&B, personalised services & activities available for kids. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Not so great"

2
24/02/2018

The property is overall good , but I just felt that service is very much annoying. As they do not offer room service, you will end up walking few miles everytime to their main dining. This spoils the idea of relaxation , however it is still ideal for family outings, but not with friends.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Shivalika, Thanks for staying at the resort & affording us the opportunity to serve you. Regarding your review of room service, this is to submit that room service is available & it's also recorded on our website & in the bookings made by travel agents. Apparently, this seems to have escaped your kind attention. Notwithstanding the above, we tender our unconditional apology to you for any inconvenience caused to you. Afforded the opportunity to serve you again, we assure you will find our services more than your expectation on your next visit to the resort. Regards. Shalu Kashyap Asstt. Revenue Manager

"Needs better service"

3
24/02/2018

Although the property is good and has a luxurious feel to it, but the most annoying thing is that they do not have room service. You will end up walking few meters to their main kitchen, every time you wish to eat. So the idea if relaxation goes in vein. However you can still consider it for family outing, but not ideal for friends

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Shivalika, Thanks for staying at the resort & affording us the opportunity to serve you. Regarding your review of room service, this is to submit that room service is available & it's also recorded on our website & in the bookings made by travel agents. Apparently, this seems to have escaped your kind attention. Notwithstanding the above, we tender our unconditional apology to you for any inconvenience caused to you. Afforded the opportunity to serve you again, we assure you will find our services more than your expectation on your next visit to the resort. Regards. Shalu Kashyap Asstt. Revenue Manager

"Family"

5
23/02/2018

This is situated just 60 kms away from delhi near Jaipur Delhi highway.visiting club was a blissful experience.quality and variety of food was very nice.rooms, maintenance of ambience and behavior of staff was also appreciable.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Kul Bhushan, Thanks for staying at the resort & we are happy to note that you liked all our facilities & services, & you all have had a memorable holiday experience at the resort. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Family"

5
23/02/2018

Marvellous ambience. A perfect getaway place. Excellent hospitality. Moreover being a nature freak loved the green atmosphere there. The number of activities available makes it easy to utilise the day in productive and fun ways.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sadhav, We thank you for staying at the resort & pleased to note that you liked all our facilities, services & its ambience. It's always our endeavour to provide our best services to all our guests which they rightly deserve ! Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Needs Improvement"

2
21/02/2018

First, the staff were quite nice, helpful, and provided good service. The food was excellent! The grounds were nice with beautiful flowers and various birds. However, on the downside, the rooms were sad, not clean ( example, the headboard in our room was so dirty if you put the pillow against it the pillow case was got dirty). Not sure how this is a Best Western when the towels are grey instead of white and have holes in them. The rooms need a good cleaning and new paint. The staff was good and they came in and cleaned the floors, changed the linens, and gave fresh towels each day but the rooms needed more.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear T Beaker, Thanks for staying at the resort and pleased to note that you liked our facilities and quality of food. Your feedback about our house keeping service is important to us and noted. Afforded the opportunity to serve you again, we assure on your next visit you will find our services more than your expectation. Regards, Shalu Kashyap Asst. Revenue Manager

"Great Place for families"

5
20/02/2018

We have been here couple of times for weekend stay and to celebrate bday , anniversary .It is always enjoyable here as it has great options for kids like animal riding , kids area , kids pool , rides , mini train , small zoo , games etc. It has enjoyable DJ night and food is awesome. They arranged food for our kid as per his choice as well . The lawn area is awesome. Must place to go.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Swati, We are delighted to note that you have been repeatedly visiting the resort to celebrate your birthday and anniversary parties, and you have had memorable holiday experience always. Looking forward to serving you again in future. Regards, Shalu Kashyap Asst. Revenue Manager

"my visit in resort"

5
20/02/2018

i visited resort in feb,18. this resort is in very peaceful area. all staffs are very friendly. food r much tasty. resorts r very clean. recommend to stay there. near to delhi. u can have enjoy there with friends and family. sports activity r there. swimming pool for kids r there.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Karan, Thanks for visiting the resort and we are delighted to note that you liked our facilities and services, and you highly recommend the resort for family parties. It's always our endeavor to provide our best services to all our guests which they rightly deserve! Regards, Shalu Kashyap Asst. Revenue Manager

"Excellent place "

5
12/02/2018

I visited this resort on jan 11th,2018 by virtue of my company's conference. I was absolutely delighted by the way the staff services close to 40 people. To start with , the food was great and the staff was affable when it came to lodging and room service. The resort's ambience and view from cottage type rooms were particularly amazing. I thoroughly enjoyed DJ by the poolside. To sum it up, it's a great place for family getaways, company offsite and conferences. Go for it ...

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Sahil, We thank you for having your conference at the resort & pleased to note that you liked our facilities & services. We are also delighted to note that you highly recommend our resort for family Getaways, Corporate Dayouts & Conferences. Looking forward to the pleasure of serving you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Offsite "

4
10/02/2018

Visited this resort for office offsite and stayed here for 1 day. Good resort ambience, however rooms needs improvement. Food was average. Lot of activities for children. Conference room provided was good.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Anand, Thanks for staying at the resort with your office group. We are pleased to note that you liked the resort's ambience, indoor-outdoor leisure activities & conference hall. Your further suggestions are important to us & noted. It's always our endeavour to provide the best to all our guests which they rightly deserve ! Looking forward to the pleasure of serving you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Reservations mean nothing to them"

1
08/02/2018

Hi had booked this hotel as a getaway for my wife's Birthday. After booking the room, I confirmed with the hotel and reached the venue. To my sheer surprise, I was informed that since there is a wedding at the venue, we cannot offer you any room or service. To make matter worse, I was told to leave the premise and book Park Inn, which was nearby. This is how the professionals deal with hotel guests.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Tyagi , On behalf of Best Western Resort Country club Manesar Gurugram, please accept our sincere apologies for the inconveniences, You have experienced during your visit at our Hotel. We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectation this time as your booking got booked on sold out date by MMT due to system glitch. As we strive to ensure our Guests' experience the best visits possible during your visit; hence, we have viewed your complaint seriously and taken steps enabling not to happen again in future. We deeply value your relationship with us and we are committed to providing you with the highest level of services simply because our Guests deserve the best. We hope you will enjoy your stay with us in your next visit. Regards. Shalu Kashyap Asstt. Revenue Manager 99586-96870

"Great Family Outing"

5
17/01/2018

"Wonderful stay at Wonderful resort" . I went with my family at this beautiful resort last week and it was a memorable stay. Food was awesome and activities for kids and adults were also very good. My family enjoyed staying at this beautiful resort and want to visit again.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Abha, We thank you for staying at the resort with your family & pleased to note that you liked our facilities & services, & had a memorable holiday experience at the resort. Looking forward to serving you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager

"An excellent outing for a family"

5
09/01/2018

we checked in here with 8 families for my baby's first birthday. I couldn't have dreamt of a better outcome than this. Starting from booking taken care by Ms.Shalu and then check-in by Mr.Ramesh and Mr. Mukesh , all was taken care by utmost professionalism and outstanding hospitality. There was no scope left for me to find any kind of negative out of all this. 18 odd people going out with bright smiles and memories to live with forever. Coudlnt have asked for more: Pros : Good and clean rooms Always available staff Great , hot food served both in restaurant as well as rooms well maintained property proper execution of each and every detail requested by the client Great work Would love to visit again

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Ritwik, Thanks for affording us the opportunity to host stay of your families' group & pleased to note that you all liked our facilities & services, & had a memorable holiday experience of your stay at the resort. It's always our endeavour to provide the best to our guests, which they rightly deserve ! A green carpet welcome always awaits you at the resort ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Extraordinary hospitality "

5
01/01/2018

We were 4 families and we celebrated new year eve ,and during new year it is totally sold out, we were aspecting crowed/lines on food and drinks counter but they hospitality was super ( humble staff ) and we had 4 meals and we were served hot food every time and choice of dishes was perfect for everyone .. We enjoyed all our door activities in resort Over all perfect holiday

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sandeep, We are pleased to note that you & your other family members liked our facilities & services, & also our indoor-outdoor leisure activities. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Company offsite visit of around 70+ people"

4
01/01/2018

The resort is beautiful inside and has big lush green lawns which are well maintained. It's 1 day family spot as well with camel rides,horse rides, ducks in a pound, fountains etc. They organize games as well for groups, have SPA services, and I found it overall good. Things they can improve are: They should put sign boards from NH-8 towards their resort as reaching them is difficult through the narrow approach roads.Also they can improve their food quality. I had 3 meals there and I would rate their food just average considering the huge amount they charge.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mukul, We thank you for staying at the resort with your company group of 70 persons. We are pleased to note that you all enjoyed our facilities & services incl. animal rides, & other indoor-outdoor leisure activities. Regarding your observation of signage board on NH-8, this is to submit that no signage boards are allowed on NH-8, therefore we have put a 20 ft. x 10 ft. signage board at the turning point link road leading to the resort. Apparently this seems to have escaped your kind attention. Your other feedback is important to us & noted. Looking forward to serving you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager

"New year eve celebration "

4
01/01/2018

We were a group of 5 families we visited for New Year eve the complete package included 2 days stay all meals and drinks. excellent package and very reasonable .The quality of food was great all the meals with unlimited drinks and evenings snacks . The resort is nice place for family to hang out lots of entertainment options badminton table tennis lawn tennis horse camel baggi ride swimming pool and many other outdoor games . The New Year program on 30th was great and on 31st December was very very ordinary the DJ was a very ordinary one probably from some nearby Haryana village . The quality of rooms in which we stayed was ordinary but comfortable the housekeeping was poor probably because of too much rush

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Shaleen, We thank you for staying at the resort with your family group & enjoyed our new year celebration. We are pleased to note that you liked our indoor-outdoor leisure activities. Your other feedback is important to us & noted. Looking forward to the opportunity of serving you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager

"extended family vacation of 30 people from all over the world"

5
26/12/2017

this is an annual event with all my cousins and their children. we needed a place that offerred activity for everyone and value for money with good food and services. this place exceeded all our expectations. for any request made there was never a no from anyone. this along with very good service was cherry on the cake. i would recommend this to everyone especially who are planning an event with lots of people. you feel you are far away from city - very relaxing. food was also superb.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Rajesh, We thank you for affording us the opportunity to host your family members' vacation at the resort. We are pleased to note that you liked our facilities & services, & that you got value for money. We also thank you for your appreciation of services rendered by our staff. Looking forward to serving you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Club meet"

3
24/12/2017

Its not luxury property but good one if you are ok with 3-4 star facilites... I have been there for 3rd time in last 4-5 year on all different ocassions. For kids its good place as they have good engagement activities. Prefer to visit on some festivals when they have group activities.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Ajay, We thank you for having your club meet at the resort & affording us the opportunity to serve you. Referring to your review, we may submit that we are a 3 star classified 4 star property & give value for money. We are happy to note that you liked our indoor-outdoor leisure activities for kids. Do afford us the opportunity to serve you again. Regards. Shalu Kashyap Asstt. Revenue Manager

"Team offsite 15-17 Dec 2017"

5
20/12/2017

It's been an amazing 2.5 days experience in Best Western Resort, indeed one of the best offsite for us in recent past. We were bunch of 70 odd people, and each one of us thoroughly enjoyed the trip. Excellent Food, big ground for all team activities, swimming pool to make you feel relax, top class hospitality, spacious rooms, and lot of outdoor games - lawn tennis, volleyball, cricket, etc. All i can say it was very memorable trip for all us. Make sure you visit this place once and click ample selfies amidst beautiful landscape ;) Good luck for your search..keep traveling and keep smiling :)

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Anuj, We thank you for having your group holiday at the resort & pleased to note that you liked our F&B, indoor-outdoor leisure activities & had a memorable experience of the event. Looking forward to serving you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Awesome Place "

5
20/12/2017

HIGHLY RECOMMENDED :- I was Looking For a quiet peaceful and restful Place for my birthday weekend getaway and I can only thank God That we Found this great resort. The lush green lawns and the entire Property as such are immaculately well maintained. It is simple and Elegant. The Staff is Friendly and Efficient, The Food is delicious and Captain Mukesh Jha makes the eating experience in this divine place a memorable One. If you truly want to relax and unwind. This is a place ! Highly recommend.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Raaj, Thanks for staying at the resort for celebrating your birthday & pleased to note that you had a memorable holiday experience & liked our F&B, services & facilities.Thanks also for awarding 5 Wows for the services rendered by our Captain, Mukesh. A green carpet welcome always awaits you at the resort ! Regards. Shalu Kashyap Asstt. Revenue Manager

"Awesome School Get-to-gather on 9th & 10th Dec 2017"

5
20/12/2017

Some 22 of us - high school friends got to gather at this resort and relived our childhood and teenage on 9th and 10th Dec. The arrangements were very good end to end - from front Desk , to check in, the Lunch and Breakfast . The private pary which we has in the R3R4 hall was the highlight of our stay. Over all great food and very good service - great support staff . One area to improve could be - the fitments on couple of rooms need repair and refurbishment. But overall a great memorable experience.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Navneet, We are happy to note that you & your school friends enjoyed your Dayout at the resort & had a memorable experience of the event. Your feedback is noted & it's important to us. Looking forward to serving you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Fine dinning"

5
19/12/2017

Amazing resort with excellent service .in the month of september i had dinner with my friends that was delisiouse and staff also very nice.specially girl on reception Miss.Karishma very helpful. Will come again on next visit.thnx

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Munish, Thanks for having dinner with your friends at the resort & we are pleased to note that you all enjoyed our F&B, services & facilities. We also thank you for awarding us 5 Wows for Ms. Karishma. Looking forward to serving you again in the future. Regards. Shalu Kahyap Asstt. Revenue Manager

"Great place for a quite weekend getaway from gurgaon"

4
18/12/2017

Nice place to spend a quite weekend playing volleyball, tennis, chess, golf, swimming, or just resting on the hammocks with a good book. There is also a separate play area for kids and large laws for parties or fun activities

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Diavel, We are pleased to note that you have had an enjoyable time at the resort & your kids also enjoyed our indoor-outdoor leisure activities. Kindly do afford us the opportunity to serve you again in the future. Regards. Shalu Kahyap Asstt. Revenue Manager

"Marriage ceremony of my my daughter"

5
04/12/2017

This is a wonderful place for marriage arrangement. Both the parties Bride and Bride Groom have separate portions to stay. The arrangements are wonderful. The food is fabulous and the service is excellent. All the 400 guests were more than satisfied. The ambiance is specifically clean and away from Delhi 's pollution. Big trees and lush green lawns make you feel fresh. The price for a two day destination wedding is more than satisfactory. All the 400 guests from both sides were more than happy for the stay with excellent services and activities. Father of the Bride. Thank you Mrs. Sodhi.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Birendra, We thank you for affording us the opportunity to host your marriage party stay at the resort in the first week of Dec. '17. We are pleased to note that you all liked our facilities, services & green environment of the resort. Thanks also for your 5 wows for highly personalised services rendered by our Club Director. We again convey our best wishes for a very happy & prosperous married life to the couple. Looking forward to the opportunity to serve you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Perfect Place For Marriage"

5
04/12/2017

The Best Western Resort Country Club is located slightly away from the Delhi - Jaipur H.W on the Pachgaon - Tauru Road . I got married at the resort, we had booked the entire resort for the wedding for two nights peaceful and beautiful place; the wedding was a dream come true, the staff and management were extremely helpful and were always on their feet to make our stay as comfortable as possible. The food was beyond great and simply awesome. There are Rooms / Suits / Swimming Pools / Bars for the clients. There is also a huge cricket ground where one can play cricket or host parties / marriages etc.  Thanks to everyone in the staff and management who made sure that everything was just perfect.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Ma'm, We thank you for having your Residential Marriage Programme celebration at the resort on Nov. 30 & Dec. 1 '17 & we are happy to note that you liked our food & other services provided by our staff. We convey our best wishes for a very happy & prosperous married life to you & pray may Goddess Lakshmi & Lord Ganesha shower Their choicest blessings on you. Regards. Shalu Kashyap Asstt. Revenue Manager

"S SINGH--All in all - totally worth the money and you feel totally luxurious and rejunevated after the BEST experience!"

5
03/12/2017

Excellent stay ! The staff is very friendly and accommodating. The rooms were luxurious and super clean (they cleaned the room and changed towels twice a day !).The rooms were spacious (bathrooms were big as the room-). Plenty of water bottles in the room (which is really different from other hotels which give you a bottle or 2 for the entire days stay). The pool is clean and big. The breakfast buffet was amazing - huge spread with a lot of options-by far the best complimentary buffet breakfast that I've had so far. Check-in and check-out process was steamed for comfort- the check-in happens in the room and the check-out was fast. All in all - totally worth the money and you feel totally luxurious and rejunevated after the BEST experience!

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Singh, We thank you for your very gracious feedback about the facilities & services of our resort & are pleased to know that you had a memorable holiday experience at the resort. Looking forward to the pleasure of serving you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager

"Don't do on pictures listed"

1
01/12/2017

We booked 4 studio apartments 2 week prior our check-in dates but on the day of our arrival while check-in I asked the attendant that hope we are getting the same class of rooms as we have booked on which the attendant said yes. We took the keys of our 4 apartments and went to towards the room and I was so disappointed to see that they have given us the normal lower category rooms and that too they lied to us .we went back to the reception and asked them why have they lied to us and given us lower category rooms to which they insisted that they are the same rooms which I have made booking for but after sometime the senior manager came and apologised for there mistake and offered us free lunch and dinner . The room were dirty and very ordinary . Restaurant was over crowded and staff was still trying there best to cope up. Facilities are not best western standard. Westin and Taj damdama is much much better option.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Bajaj, Referring to your very ungenerous review, this is to submit that we provided you the best location GF garden facing Executive Rooms & the Studio Rooms mentioned in the booking order of the Travel Agent also fall in the Executive Room category. That a minor housekeeping service requirement noted in a room, was promptly attended by our housekeeping staff. Further, to please you our service staff provided you additional services, as also confirmed in your review. Regarding your observation of our Dining Hall capacity, this is to submit that we have 2 large well appointed Dining Halls having total 200 covers capacity. That on a holiday, as the guests indulge in the extensive indoor-outdoor leisure activities of the resort incl. : Mini Amusement Park, Fun Zone, Free Animal Rides & the large Int'l. Standard Cricket Ground on site, they come to the Dining Hall, just before its closing time. Inspite of the large no. of guests present in the Dining Hall, on such occasions, our F&B service staff efficiently serve lavish buffet meals to all guests. We may also mention that the feedback forms of the day received recorded that all guests had a very enjoyable stay at the resort. Further, regarding your remarks about the photographs shown on our website, this is to submit that all the photographs are actual photographs of our facilities & not virtual images. We may also mention that ours is a budget hotel, to give value for money. Notwithstanding the above, we tender our unconditional apology for some inconvenience caused to you at the resort. Regards. Shalu Kashyap Asstt. Revenue Manager

"Extremely Worst than ever"

1
26/11/2017

I visited due to my wife's birthday. Thought of giving her a surprise but it was spoiled like anything. We went there and nobody was knowing that which room we have booked. On the other side they were convincing me to take the other category rooms because the room which i have booked was already full. I mean if i have paid earlier then how can someone give it to someelse. After that the room which was given to me that was untidy. No proper food was there. No room service was provided when we asked for. I will never ever recommend to anyone. If you guys are having extra than still dont waste your money and time. Do a charity of that money which you are going to pay to the this worst resort.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Kushal, Your very ungenerous review primarily is on account of the delay caused in execution of your order for supply of a cake on complimentary basis, on the occasion of your wife's birthday. This was due to some communication gap. Regarding your complaint about allocation of the room, please note that as per the booking order of MMT, your room was booked in the Resort Garden & we were unable to provide you a room in the main club, as the rooms in the main club were chock-a-block full on that day. Further, your observation about the room service, please note that in our Guest Directory placed in all rooms, it has been clearly mentioned that limited room service is provided only for very old / sick / babies. As our rooms are spread over a large area of about 15 acres of land, we provide meals in our dining hall (effective 01.11.2017, we have made the necessary arrangements to provide room service also). Further, all staff have been reoriented to follow our belief & motto : "Atithi Devo Bhava" & "No detail is too small & no effort is too big ever". Notwithstanding the above, we again tender our unconditional apology for the inconvenience caused to you. We assure you that on your next visit to our resort, you will find our services more than your expectation. Regards. Poonam Arya Asstt. Revenue Manager

"Weekend Getaway near Delhi"

5
22/11/2017

We stayed for two nights in a suite room with garden facing, the room was beautiful as well neat & clean. One Stop resort to relax, enjoy, eat, drink, all sport activity and night life over a weekend. All kinds of indoor sports are available. You can also include the horse & Camel safari in the resort campus. You can also include in Spa.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Shobhit, Thank you so much for taking out time to write a feedback for us and Rating was 5. It was an honor having your group at the resort. We thoroughly enjoyed hosting you. Keep visiting! Thanks, Shalu Kashyap

"Weekend Getaway"

4
09/11/2017

One Stop shop to relax, enjoy, eat, drink and party over a weekend. Family entertainer where you can just laze around the whole day, click pictures at different beautiful spots, spend time in the swimming pool, enjoy the rain dance, tambola and mini cocktail party at the club. All kinds of indoor sports are available. You can also indulge in Spa. They offer varied packages- ALL inclusive, Half Board and Only Breakfast. I would recommend taking the all inclusive package to make the most of your weekend.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mrs. Neelakshi, We are pleased to know that you enjoyed your stay at our resort & liked our facilities, services & indoor-outdoor leisure activities, & had a memorable holiday experience. Looking forward to serving you in the future also & assuring you of our best attention & services always. Regards. Shalu Kashyap Asstt. Revenue Manager

"Awesome Resort with Great Hospitality *****"

4
01/11/2017

We stayed here for 2 days for the celebration of our kids birthday. No doubt amazing place with amazing staff. The stay was simply awesome. The place has been tastefully done. Very lush green grass, well maintained lawns and activities. Both indoor and outdoor. The food is also good. Got personal attention from each department of the resort. The staff was very helpful. In short wonderful experience. Thank you Country Club team for making our stay superbb. Special thanks to: Mrs Anita - Sales Ms. Anu - Reception Mr. Inder - F&B department. Once again special thanks to Mr. Inder !!!!!!!!!!!!!!!!!!!!!!!!!!!!

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Bipin, We are pleased to know that you liked our facilities & services, & also had a good experience of celebrating the birthday of your child at the resort. We once again wish the child many happy returns of the day. Looking forward to hosting your wedding anniversary & birthday parties, & assure you that you would also have a memorable experience of the great days in your life. Regards. Shalu Kashyap Asstt. Revenue Manager

"Amazing place with wholesome entertainment!!!"

5
23/10/2017

I have been visiting this place since last 10 years. never ever felt let down. I have known many people over the years. They have been as jovial and cordial as they were before. I will talk about the people first. To start with Madam Roop Sodhi has always been ever accommodating. She never turns down anything. Perhaps that's the reason the property has become the cynosure of all eyes in Delhi NCR. Ramesh is another gentleman who is very forthcoming. Not to forget many others!!! Now, let me give a synopsis of the property. Let me tell you frankly, whenever i feel like going to some other place as i want to explore something different, thinking from everybody's perspective, i finally come here which i relish doing every time. The rooms are awesome , neat and clean with super fast room service. The property is far from madding crowd and close to the nature. They have sprawling lush green lawns which turn more lively during the evenings whereby some or the other events are arranged. Swimming pools are great. They have a separate pool for children. This is quite rare. Food is delectable and they usually have wide array of dishes so that no one feels left out. After all, during such outings you have to hog on. All the games are available, namely; Table Tennis, Lawn Tennis, Badminton, Cricket, Huge chess board, Dart, Mini Golf ETC. Now about the main attraction which i have failed to find in any other place. The concentration of children. Usually resorts concentrate on rooms and food. Children hardly have anything to do which can keep them engaged. Here they have Goat Ride. A huge goat pulls the cart. Then there is a camel, a horse, few hamsters and rabbits, swans, lots of toys and umpteen rides. The newly constructed rooms are awesome and this time we got to stay in an interconnecting rooms which made easy as children these days want their space. The trip was memorable as before. I wish Resort Country Club all the best and special thanks to Roop Madam for always listening patiently to my requests. Abhijit, Delhi

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Abhijit, Thanks for visiting the resort repeatedly over the last 10 years & that you have always liked our facilities & services, particularly indoor-outdoor leisure activities. It's always our endeavour to continually upgrading our facilities & services, to provide the best to our guests, which they rightly deserve ! We look forward to your visits to our resort in the future also & assure you of our best attention & services always. Regards. Shalu Kashyap Asstt. Revenue Manager

"Great location with pathetic rooms and service"

2
22/10/2017

I had very high regards for Best Western brand however it seems they have stopped auditing properties to whom they have given their brand name. It seems they are bothered only about royalties. We have been there day before yesterday for a day stay. Paid almost like a super deluxe 5star but after checkin felt like in 3 star. Rooms were smelling. Queen size beds with linen not up to the mark. Mosquitos all around and no solution with them. No amenities in the bathroom apart from towels. Response of housekeeping is absolutely poor. If you need something you need to ask 2 hours prior to use. Be rest assured that you still have to call 20 times. No arrangement of hot water for baby feed as the kettles in room stink. No packaged drinking water. They refill used water bottles to give you RO water which is absolutely uncalled for and illegal. Spoke to GM there and explained him and he just said he will look into it. I asked him to compensate me for trouble i terms of discount and he and his staff refused. No way I will recommend this property to anyone.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sir, Regarding your review, at the very outset we convey our unconditional apology for some inconvenience caused to you during your stay at the resort. Your feedback is important to us & noted. That on 20th & 21st Oct. the property was chock-a-block full, as it was a long Diwali weekend & some inconvenience caused as a result thereof is regretted. Regarding your observation of the R/O bottles placed in the fridge, we submit that additionally we also place two 500 ml. mineral water bottles on complimentary basis & two 1 ltr. packaged drinking water bottles, which apparently seems to have escaped your kind attention. Notwithstanding the above, we once again express our unconditional apology to you & assure that on your next visit you will find the our services more than your expectation. Regards. Shalu Kashyap Asstt. Revenue Manager

"Awesome place "

5
17/10/2017

Pros Very kids friendly Lots of activity (TT, pool,badminton,tennis, cricket,volleyball etc) Responsive team Good buffet breakfast Very clean lawns Cons Large property at times bit tiring to fetch things as they don't provide room service Overall it's great place get together

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Ashu, Thanks for liking our facilities & services, & happy to note that you have had a memorable holiday experience at the resort. Regarding your suggestion of room service, currently it's provided for very old / sick / differently abled persons & babies, as our room blocks are spread over large area of about 10 acres of land. Viewing the demand for room service, we have decided to start room service very shortly. Wishing you a very happy & prosperous Diwali, & looking forward to serving you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager 99586-96870

"Superbb Hospitability"

5
13/10/2017

Recently we did a group booking with this hotel and would like to thanks to all staff members for their support to make this stay a memorable stay... i specially thanks to Mr. Inder Kumar who has done a wonderful job and efforts to make this event a huge successful.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Deepak, Thanks for staying at Best Western Resort Country Club & happy to know that you had a memorable holiday experience. Looking forward to serving you in the future also. Regards. Shalu Kashyap Asstt. Revenue Manager 99586-96870

"A below average resort "

2
04/10/2017

Hey guys please think before you book this resort A highly overrated resort Visited here with my wife for her birthday . Lack of professionalism , hospitality Rooms are small with just basic facilities ..even the sage locker is missing , what to talk of high end facilities Housekeeping lacking ..order fresh towels say at 8 am and you get it at 9:15 after calling thrice If you see cart carrying your beddings: I am sure you will never us3 that beddings /linen No ala carte , only buffet and please a straight no for the buffet BWgrow up and please move out to know what does a buffet means Staff is least bothered Swimming pool : no privacy ...lack of washrooms at the pool side When you leave the resort ...you are surrounded by the staff as beggars for tips The only good thing is lots of activities

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Joura, At the outset, we tender our apology for some inconvenience caused to you during your stay at the resort. Further, we may submit that against the economy package taken by you, you were provided a well appointed spacious garden facing room, with a large picture window. Also, a safe is provided in the room cupboard, which apparently was not noticed by you. Slight delay in supply of an additional towel required for your child is regretted. We may also submit that the large swimming pool has 2 shower cum wash rooms, which apparently were not noticed by you. Though evening tea was not included in your package, as it was your wife's birthday, our F&B staff also served you evening tea & a birthday cake, on complimentary basis. Notwithstanding the above, your feedback is important to us, & it's always our endeavour to provide the best services to our guests, which they rightly deserve ! We assure you that on your next visit you will find our services more than your expectation. Regards. Shalu Kashyap Asstt. Revenue Manager

"Perfect weekend getaway from Gurgaon"

4
21/09/2017

Nice place for a weekend trip, buffet is very good and worth. Bar and liquor are not to the mark so bring your own. Ambiance is excellent. Room service is not that great but rooms are very nice. Good for 1 day trip

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Rachit, We are pleased to note that you enjoyed the leisure trip at our resort. Your review is important & noted. About the room service, it may be mentioned that as our resort room blocks are spread over large area of 10 acres, we provide limited room service for very old / sick / differently abled persons & babies only. Regarding the bar service, we may mention our Bar is well stocked to provide all superior brands of liquors & liqueurs. The economy holiday package, however, includes the in-house premium IMFL brands incl. Scotch whisky. We may also mention that own food & beverages, incl. liquors are not allowed inside the hotel. Looking forward to serving you again in the future & assuring you of our best attention & services always. Regards. Shalu Kashyap Asstt. Revenue Manager 99586-96870 , 011-41365913(D)

"Mr"

3
13/09/2017

Nice place to chill.grows on you after a day nice pool . staff and food can be improved. parking also can be upgraded Direction to the resort are missing Direction s can be put to save client s Locating the venue

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Arun, We are pleased to note that you enjoyed chilling at the resort & had a comfortable stay there. Regarding the difficulty experienced by you in reaching the resort, this is to submit that have a 20 ft. x 10 ft. hoarding board & 2 small boards on the left side road turning to Tauru, & the boards show the direction to reach the resort. Apparently, this seems to have escaped your kind attention. Irrespective of the above, we regret the inconvenience caused to you & hope that you would have no difficulty in reaching the resort in the future. We also assure you that on your next visit to the resort, you will find our services more than your expectation. Regards. Shalu Kashyap Asstt. Revenue Manager

"Great venue for conferences"

4
06/09/2017

Organized a 4 day conference for about 100 participants. Wonderful property with huge lawns and good facilities.Very satisfied with the services. Managed to see a lot of live ducks and peacocks on the lawns. An ideal place for family weekends as well.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Anil, Thanks for having your conference at the resort & we are pleased to note that you liked our facilities & services, & had an enjoyable stay. Kindly do visit us again affording us the opportunity to serve you. Regards. Shalu Kashyap Asstt. Revenue Manager

"Closest getaway from Delhi"

3
06/09/2017

It's a great property and just an hours drive from the airport.... The spa is good and you can have a very relaxing weekend if you decide to visit them. The food quality is very average and I did not like anything I ate there. Plus the staff is untrained and confused you have to speak to a manager or someone higher if you have any request the waiters have no clue what they can and can't do for guests.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Rohit, We thank you for your review about our property. Your feedback is very important for us & enables us to further upgrade our services to provide the best to our guests, which they rightly deserve. We assure you that on your next visit you will find our services more than your expectation. Looking forward to your visit again to serve you. Regards. Shalu Kashyap Asstt. Revenue Manager

"Official Meeting"

5
06/09/2017

Every year we have official meeting, where people from different departments come and have a get together. This time it was in this hotel. The way to reach this place is so serene and they offered the good breakfast and meals were tasty and hot. They have 3 pools, I think so and all were clean with different marking. Great place for official meetings and family function or get together.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Arpan, We thank you for holding your business meeting at the resort & have a memorable holiday experience. Looking forward to serving you again. Regards. Shalu Kashyap Asstt. Revenue Manager

"Shameless staff and loot"

1
03/09/2017

They charge everything above mentioned mrp and also gst above that.. a cold drink can worth rs 25 is sold at 70 amd manager anjan sengupta says that its by order of honourable supreme court that we can charge 40 percent on cold drinks but we are charging just 28 percent from u.. And gives us this year old clipping.. shameless folks..

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sir, We are pained to note your ungenerous review, pursuant to your stay at our resort on 2nd / 3rd Sept. '17, & wish to respond as under : i) That as per the law, the hotels can charge rates above the MRP prices of mineral water & soft drinks. Further, we pay 28% GST on soft drinks, as currently applicable. ii) Further it has been reported by the club that you & your wife wanted to use the swimming pool without wearing proper swimming costumes & having a shower, which is not permitted, as it is very unhygienic. This was very politely mentioned to you by our lifeguard & you were not allowed to use the swimming pool. Apparently this also infuriated you. iii) While on the subject, we may mention that we provide lots of facilities & services on complimentary basis to the hotel guests. E.g. : in the rooms we provide on complimentary basis two 50 ml. mineral water bottles, a basket of cookies, tea / coffee maker with unlimited tea / coffee ingredients, use of wi-fy facility (in rooms & public areas). Further, we also provide use of all indoor-outdoor leisure activities : incl. Swimming, Rain Dance Floor, Discotheque - DJ Dance Floor, Horse / Camel / Buggy rides, Gym, TT & lighted Tennis, Badminton & Cricket Net Practice courts. Also, use of Mini Amusement Park & Toy Train for children & lots of other adventure games & sports. Further, there are no charges for entertainment programmes on Saturday evenings. All these facilities & services included in the leisure trip package show that we offer value for the money. Notwithstanding the above, we apologise for the inconvenience caused to you at the resort & hope you will kindly appreciate the above facts & change your opinion about our facilities & services. On our part, we assure you of our best attention & services always. Regards. Shalu Kashyap Asstt. Revenue Manager

"Great place for a family Get together "

5
29/08/2017

Due to a long weekend 15 Aug. We all planned for a family get together and was suggested this property by frnds. So we thought to try it out and our decision was great. So many activities to do.. Such a nice staff always eager to help you with a smile. The children in the families had the great fun of all. It was a very nice and memorable stay will surely came back and recommend this property to frnds.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Hi, We thank you for writing this excellent review for us. We are extremely delighted that you experienced everything The Resort Country Club is known for. We will continue to strengthen our efforts in ensuring we replicate such experience every time a guest comes and stays with us at the property. Looking forward to hosting you soon once again. Thanks, Asst. Revenue Manager Shalu Kashyap

"Lots of activities, unlimited enjoyment, value for money"

5
27/08/2017

We visited there on 26 Aug and stayed in room no 201 and 201A. This resort has lot of activities and most of these were included in our package including unlimited drinks. We enjoyed all activities thoroughly. Children were not coming to room and remained busy throughout. We also enjoyed SPA which was one of the best I have ever had. I enjoyed rain dance, swimming, cricket, horse, camel ride, other activities, SPA, and lots of drinks. We have decided to visit there regularly as a weekend refresher.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Pankaj, Thanks for staying at the resort with your family & enjoying our indoor-outdoor leisure activities & having a memorable holiday experience. We look forward to your visiting us again, affording us the opportunity to serve you. Regards. Shalu Kashyap Asstt. Revenue Manager

"Vibrant Green Paradise"

5
24/08/2017

After hard working days .... if you are looking for a place to sit back , taking it easy , enjoying in for a relaxed and upscale life ...... then a vibrant green paradise "BEST WESTERN COUNTRY CLUB RESORT "... a nice mix of urban chain and rural beauty ...is something you would love immensely to be in . Once you move here , you don't want to leave ! A quiet serene rejuvenating welcoming atmosphere with fine dining and other recreational activities . It's lush landscapes , gives you and your family, an escape from dust and pollution . Merging meadows and appealing environment created by Resort from the journey of our bookings by Mr. Rajat to fine dining facilities managed by Mr. Raman Mishra , is definitely a reason to celebrate an elegant vaccation at this Resort . A wonderful experience of meeting their mentor Ms.Roop Sodhi who detailed us about their creativity was unforgettable family bond that we shared . Best Compliments Nitin and Ruchika Madan

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Ms. Ruchika, Thank you for your review and your rating of 5 Wows to us.It's always our endeavor to provide best services to our guests, which they rightly deserve! Looking forward to your visit again in the future. Regards Best western resort country club Manager

"Complete family fun destination, also recommended for large groups"

5
22/08/2017

Lot of activities filled with elaborate meals. A complete end to end fun destination for family, kids, elders, all ages. Rain dance, disco in the evening, tambola, family games, etc. Two swimming pools, table tennis, lawn tennis, volley ball, cricket, badminton, horse riding, camel riding, etc. Huge open green area, very close to Delhi, 50-60 mins comfortable drive from Dhaula Kuan.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Ms. Bharti, Thanks for holidaying at our resort with your family and appreciating our facilities and services. Its always our endeavor to provide the best to our guests which they rightly deserve! Kindly do visit us again. Regards, Shalu Astt. Revenue Manager

"Average accommodation, average food, plenty of children activities"

3
15/08/2017

1. There price hugely varies, and as was in my case, was 3X since I booked over an extended weekend. 2. Well spread out but an ageing property. 3. If travelling with children , they won't be disappointed as there are many activities of interest for them. 4. Food quality is average, Service standards are better than expected in a resort. 5. Maximum 1 night stay is recommended if u already made up your mind.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Kohli, Thanks for your valuable feedback. This helps us to further upgrade our our services, to provide you the best that you rightly deserve! We assure you that on your next visit to the resort, you will find our services more than your expectation. Regards, Shalu Astt. Revenue Manager

"A BIT DATED"

3
13/08/2017

I went with my family for a weekend trip, total 8 adults and 4 kids, here is how it went Pros: 1. kids friendly place, lots of activities for them 2. good swimming pools 3.food was above average during all the meals 4. animal rides and other play areas well maintained Cons 1.for the price they charge rooms are average at the best. 2. buggies are only available for check in and check out , and there is lots of distance between rooms and entertainment area, so with old age people and kids this is a problem. 3. few games like golf and chess are totally outdated. 4. servers at dining area were expecting tips all the time. 5. bar was a let down with poor quality of cocktails. can be tried once to tick the spot.

"Nice comfy stay"

4
09/08/2017

Best Western Resort Country Club is hardly 1 hour drive from IFFCO Chowk, Gurgaon; located away from hustle and bustle of city life. It's a perfect escape for Delhiites seeking a quick getaway. The place is spread in more than 20 acres which doesn't include the cricket stadium. The staff is friendly and the place offers loads of activities for both children and adults. The only issue I had was the overpriced buffet dinner, it costed around 2500 for dinner for two. I must say the food was not worth in terms of taste and variety. Apart from this everything was fantastic about the place. I enjoyed relaxing on the hammock with my lovely wife, seen owls, peacocks, ducks, rabbits and frogs which made me real happy and felt as if I'm in nature's lap. Note: If you're planning to book stay here, better opt for inclusive dinner/lunch.

"Perfect place for weekend...."

5
08/08/2017

Had an awesome time here... They didn't just meet my expectations.they exceeded it.they kept surprising us and amazing with their hospitality and service over and over again. As we checked in.we got upgraded to better room The entire resort was huge and we didn't even realize where all the time flew. Would specially like to mention the staff Ramesh,Raman,Mukesh EXCELLENT,Very helpful and caring. They made the stay even more memorable

"Food is good but hospitality is not."

1
05/08/2017

They had fixed timings for everything felt more like a hostel. You cannot eat dinner after 10 plus you cannot take it to your room. They are very strict about timings. Alot of restrictions too. Please take hospitality classes.

"Wonderful "

5
04/08/2017

The resort is very beautiful and spread in acres. It is a great option for family outing . It has so many activities games for adults and children both to keep you busy. The quality of food is good too

"Amazing greenery and space"

5
20/07/2017

Positive points: Lush green lawns Cleanliness Camel ride and goat ride Cricket nets,badminton court n tennis court Kids n adult activities Bicycles r provided Areas which need some work Accessible road More and trained staff during peak season Better DJ on new year eve Crowd management as unruly and 'full of themselves' crowd is present on new year inspire of resort open only to members. Food

"An enjoyable place"

4
18/07/2017

I visited this place as a group of 20+ for a day and enjoyed a lot. It was amazing to take a dip in their swimming pool while it was raining :) With acres of greenery, they have horse ride, camel ride, a basketball court, ample space for other sports activities like cricket, and parking. The only drawback is the location and the access road. This place is atleast 10 kms inside, after you leave the highway and the access road is in a real bad shape. Other than this, this is probably the best place for a short weekend getaway from the hussle of delhi.

"Enjoyable and best!"

5
16/07/2017

I visited the Best western country club resort with my son for a weekend trip and we thoroughly enjoyed the placed. Loved the greenery, garden, food and accommodation. Hotel staff was quite good, hospitable and offered us a room upgrade upon arrival;-). My kid played all day long and enjoyed swimming. Best part is the cleanliness they have maintained so far. The variety of activities for kids and adults - all are so indulging that you wish to stay for longer ..... A must visit place for short break from routine life for all Delhi/Gurgaon walas.

"Lovely short outing particularly for Delhi NCR"

4
11/07/2017

The resort is just about one hour from Gurgaon. Sprawling green lawns all over with lots of activities for children makes it aworh visit place for couples with small children.Quite a few covered and open sit outs and swimming pools makes the place even more enjoyable.Restaurant too is farely decent and serves reasonably good food.House keeping is prompt and good. Staff is helpful and service is nice.

"Enjoyed"

4
10/07/2017

Went here with my family including lil daughter She just enjoyed it so much This place has a lot to offer for kids Evry1 can just enjoy the peaceful surrounding Went there for the second time Nice place to relax..

"Decent place to stay overnigt in NCR."

4
08/07/2017

Although there are much better options available in NCR to stay but this place is not bad at all. Service was average because this place was fully packed on weekend when i visited with group of friends and families.. Food was nice in all three meals. One thing which i liked is the space and activities that one enjoys while staying like Pool is big and there is separate pool for kids as well. Rain dance is also fun espl the shower part. Big gardens add to the attraction of the place. Rooms are okay but good in size.

"Good resort for kids, pathetic service !!!"

3
04/07/2017

We went to Best western resort on 1st July 2017. At first the resort looks good as it has lots of things for kids. They have a separate pool for kids with slide, camel and horse ride, and a small open play area. Also, the main swimming pool is also pretty good. There are lot of greenery inside the resort and the rooms are ok. Things which really killed our trip 1. My kid woke up early around 5 am. I ordered a glass of milk, it took them 2 hours to send the milk to my room (2 hours for a glass of milk, really?) 2. When we came back from swimming pool, our key did not worked. So we ask the housekeeping guy to open the room with masterkey. It turned out that the door lock had some issue, it took them more than 1 hour to open the door. We were standing outside the room whole time, in wet clothes, feeling frustrated. 3. The main porch got so muddy after rain, it was impossible to walk. 4. I ordered some food for my kid, i was told to come all the way to restaurant and collect it by myself. Seems they did not had waiters available to send it to my room, Advice: 1. Make sure you do not order anything from room service/restaurant(unless you order dinner around lunch time). Its not that the food is bad, but the food will take so much time to arrive that you would forget that you had ordered something. 2. Make sure you have all the food for your kids. You dont want to end up in situation where you kid is hungry and you are waiting for food or drinks from the room service. 3. Be prepare for a service without courtesy..infact, dont expect service level you generally expect in a 3-4 hotel.

"A great stay....."

4
27/06/2017

We had one day full package including everything. Food - It was great food. Lunch/Dinner was great. Breakfast was on average side. Veg Snacks were delicious and mocktail (especially Fruit punch) was yum. Evening snacks were on average side. Grilled paneer could have been better. Staff - Everyone was great/supportive except staff at reception. They could have been better. No one offered welcome drink/garland. We had to ask them for welcome drink. Unfortunately staff at reception will straight away decline to accomodate any request for room adjustment irrespective whether yiu reach before time (as they say First Come first serve). I had stomach issue (not because of anything at resort). Staff specially arranged medicine to ensure comfortable stay. Really appreciate that. Rooms - We were offered room no 14 which was small compared to other deluxe room. Although it was non smoking room but seems previous guests had smoking in the room. It was smelling like anything. Couple of lizards in the room disappointed us. Activities - Thoroughly enjoyed each and every activities. Very well managed. Rain Dance/DJ/Dance Performance/Tambola etc....We never felt bore and activities engaged us through out the stay. Overall, it was a great stay. Thoroughly enjoyed..... Check if you can go there in groups. You will really enjoy a lot.

BestWesternResort, General Manager at Best Western Resort Country Club, responded to this review
Dear Nitin B Thank you for reviewing us. First of all we have noted the points you have highlighted about our reception which can be improved and we have taken it further and we are Also we are glad to know that you have enjoyed your stay and especially Fruit punch. Looking forward to welcome you again. Regards

"Not worth for a family visit"

2
22/06/2017

This was a business trip to this resort for our company program. We reached the venue at around 10 am. My perception started changing the moment I reached the approach road. It was muddy, broken and partially submerged in water.. the entry gate of the resort was no better. The drive way from the gate to the reception area was muddy. This is not expected from a resort which is charging quite an amount. The resort did not have ample parking space , so may be they don't expect many guests. Things pertaining to the resort: 1: food was disappointing . 2: dining area was inadequate. 3: rooms were of oblong shape. So watching tv in a double sharing arrangement was a pain. 4: room smelt as if it hasn't been used for quiet some time. I had the same smell in the washroom. 5: kids play area looked unused. 6: no local conveyance from the resort location to gurgaon. 7: service was slow. As per my understanding , why would a family come there when there are places available within city limits. Nothing for a family's interest in that area which in the middle of nowhere....

BestWesternResort, General Manager at Best Western Resort Country Club, responded to this review
Dear anindyarc, Thank you for reviewing us. We apologize for the inconvenience you have faced with our services provided by our staff. We have taken it up to the higher level and you will see the changes in your next visit. Looking forward to welcome you again. Regards

"Weekend Gateway in Delhi NCR"

3
15/06/2017

Good place for Weekend activity. Good pools, lot of activities, good food for family outing. Lot of options for kids to enjoy. You should reach by 2 PM to enjoy maximum. Good to go in a group. Dinner was good, breakfast was average and lunch was good. Only challenge is rooms, Rooms quality is not good and ambiance is not great of the rooms.

BestWesternResort, General Manager at Best Western Resort Country Club, responded to this review
Dear Anupam J Thank you for reviewing us. Your words inspires us to be more proactive to our guest services and add more facilities in the resort Looking forward to welcome you again. Regards

"Good stay but poor hospitality"

3
14/06/2017

First of all you should know that there is two types of property u get. First is garden resort which u can book online or From any travel agent and other one is club resort which is for the members only. Club resort is better one because it is nearby to all the facilities given by resort. Rooms of garden resort is little far away from the resort. Now come to the services, hospitality was below average, sometimes people there became rude to me when I asked for checked in and at the breakfast buffet also. So please don't expect much from the staff. Positive point, the activities u have in the resort for children or family. U have lots of things to do, so won't feel bored. Conclusion , it's totally a big family resort, not for a couple. Note: resort doesn't give u room services. Beside water, cold drink and sandwiches. If u want anything else u should visit to their restaurant till 11 pm.

BestWesternResort, General Manager at Best Western Resort Country Club, responded to this review
Dear Amitt05, Thank you for reviewing us. We apologize for the inconvenience you have faced with our services provided by our staff. We have taken it up to the higher level and you will see the changes in your next visit. We are also happy to know that you have enjoyed our facilities. Your words inspires us to add up more facilities in the resort. Looking forward to welcome you again. Regards

"Best as the name sounds..very attractive resort with fun and activity for all."

5
01/06/2017

We had been to this resort with family for two days. Very relaxing..staffs were very courteous and supportive. An elaborate buffet during the entire day meal. Rain dance, swimming pool and other activities kept us completely busy and children enjoyed thoroughly. A place to visit on every vacation. Value for money .

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Hi, We thank you for writing this excellent review for us. We are extremely delighted that you experienced everything The Resort Country Club is known for. We will continue to strengthen our efforts in ensuring we replicate such experience every time a guest comes and stays with us at the property. Looking forward to hosting you soon once again.

"Liked the garden "

4
31/05/2017

I visited in Feb and really liked the place. My room was in the garden which was great as anytime you can come out and relax in the garden. We were around 20 friends and enjoyed a lot. The best part is you can easily drive to the place from Gurgaon and can spend quality time with friends. There are number of activities available. Property seems to be less maintained but you will definitely love the silence and being with nature. Will visit again soon.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for your Feedback. It's always our endeavour to provide the best services to all our guests and there valuable suggestions help us to further upgrade our facilities and services. Looking forward to hosting your stay in the future also and assure our best services. Keep visiting!

"Best Resort Awesome Stay Unlimited Fun"

5
30/05/2017

I had a great experience during my stay in March. it was great fun, enjoyed Camel ride, Horse ride and outdoor sports and activities. It was amazing day out. one of the best Resort in Delhi NCR #1. Well maintained resort. neat and clean rooms, well behaved staff. great service by hotel staff. Best for family outing.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for your valuable feedback. Nothing pleases us more than knowing that our guests had a positive experience at the resort and reviews such as yours takes the motivation level of every one involved to a whole new level.. We will look forward to hosting you once again at the resort.

"Best Place near Delhi & NCR for Holidays"

5
12/05/2017

very good resort near Delhi NCR for holidays & business meets. Food quality is very good and will organised very good service one can enjoy natural equity with all amenities like pool,games and well manage rooms

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for writing this feedback for us. We are happy to note that you enjoyed every bit of our offerings. We will look forward to your future stays. Keep visiting!

"Good weekend get away"

3
02/05/2017

The resort is well located surrounded by lush green areas and the resort is full of activity and is ideal for those seeking break from daily life. It is a weekend getaway. The place is a perfect destination for kids (and for adults also) with toy train, animal rides, mini water slides, swimming pool, kids activity center, cricket etc. you can hang around & relax. Rooms are neat and clean with basic amenities. Food is OK and housekeeping can be better.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for your Feedback. It's always our endeavour to provide the best services to all our guests and there valuable suggestions help us to further upgrade our facilities and services. Looking forward to hosting your stay in the future also and assure our best services. Keep visiting!

"Superb and memorable visit at best western."

5
25/04/2017

We stayed there for 2 days and it was an official trip dated 23- 24th april 2017, everything there was well organised and hospitality was also good. Everyone was helpful. The scenic views, landscape, pool, food, games & rooms were wonderful. There were so many activities which was enjoyable to do. Special thanks to Karishma (Receptionist) & Mr. Raman (F & B Manager) for their association.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, We are happy to read this review from you. Thank you for sharing your feedback and rating us 5. We hope that we will remain one of your most sought after destinations in future as well. Keep visiting!

"Average, clean, very far away"

3
23/04/2017

we stayed here for 2 night for a reunion. The resort is very far and in a very desolated area. rooms are small but clean with basic amenities. there a quite a few activities in the resort complex to keep kids busy. food was average.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for your feedback. We regret some inconvenience caused to you as the report is far away from the city.In this regard, we may mention that we are a Country Club cum a Resort, away from the pollution and congestion of the city,& hence a leisure traveler destination. Looking forward to hosting your stay in the future. Kindly keep visiting!

"An interesting place with lot of activities both for summers and winters."

5
22/04/2017

Very well landscaped resort. Good food, easily approachable. Staff is very courteous and helping. lot of options for activities and leisure. Swimming pool is quite well maintained. Had a wonderful stay. Sometimes gets overcrowded since lot of corporates visit for business conferences and team building activities. A bright sunny day in winters would be perfect for relaxing. But to enjoy pool and rain dance it has to be summers. Better to stay overnight to enjoy and view the complete resort.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for your review and your rating of 5 Wows to us.It's always our endeavor to provide best services to our guests, which they rightly deserve! Looking forward to your visit again in the future. Regards Best western resort country club

"best for kids!"

4
18/04/2017

I have been to this place twice : october 2016 (Fri/ Sat) and april 2017 (Sat / Sun) First time it was lot better with lesser crowd and better quality of food This place is heaven for kids.. large play area with rides, animal rides (only weekend), duck pond swimming pools, DJ and rain dance, TT table, pool table... Ther are not many kid friendly resorts and thus this one stands out Pros: Courteous staff, activities keep your kids engaged, well maintained lawns Cons: Too many people at weekends, large family groups may hijack an event or place!!, expensive.. (especially the all inclusive package), mosquitos.. spring beds not comfortable in the middle and you are forced to sleep towards the periphery.. Room quality is average but surroundings are good.. garden, fountain, etc.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Hi, Thanks for your feedback & we are happy to note that you had a comfortable & enjoyable stay at the resort and apprieciated our services and facilities.Regarding your review of the crowded weekends,you will kindly appreciate that as the resort is a family holiday destination in Delhi/NCR,large no.of families visit the resort on the weekends.We endeavour to serve all at oue best so that they go back having a memorable holiday experience at the resort. Kindly keep visiting affording us the apportunity to serve you again.

"A unwinding spot not far from Delhi"

4
10/04/2017

We were for a Co. offsite meet of our Teams from different locations. It was really a treat to be there in the natural environs. We could see peacocks flying and a variety of other birds. The resort has most of the facilities like swimming pool, games, spa, conference rooms and usual bars / restaurants.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you so much for taking out time to write a feedback for us. It was an honour having your group at the resort. We thoroughly enjoyed hosting you. Keep vsiting!

"Business tour with conference "

5
09/04/2017

I must say that the staying of this hotel consecutive for two years was amazing and mind blowing. Every one has got flattered by the way they experienced the hospitality. Me and my team members were zeal and thrilled by playing all the sports and on Dec. Food is as usual mouth watering by merely remembering that. The operation manager is very helpful and sober. Under the supervision of him every cast and crew were humbled. Thanks to all teammates of hotels.. Expecting shortly my third trip with my family...

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you so much for taking out time to write a feedback for us and Rating was 5. It was an honor having your group at the resort. We thoroughly enjoyed hosting you. Keep visiting!

"Excellent weekend getaway"

4
06/04/2017

I visited the property with my husband over a weekend. We were very skeptical initially, but it turned out to be an amazing weekend for us. The property is huge with amazing facilities, play areas, outdoor game options, pool, bar, lounge, etc.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, We thank you for visiting our resort and providing an unbiased and honest feedback. We make every attempt to provide an enriching and ever lasting experience to every guest. Keep Visiting!

"This resort doesn't even deserve a single star"

1
03/04/2017

The rooms are pathetic - door locks are broken ,no water in shower ,power points not working and many more. the type of service they provide they should charge around 1500 bucks per night. If u don't want to waste your money and time you should avoid visiting here and opt for another property. They are ruining the image of BEST WESTERN RESORTS.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thanks for the Feedback. Apologies for the inconvenience caused during the stay .We will assure that we will take the necessary actions to make sure that in future this is not repeated. Keep Visiting!

"Resort not worth Money."

2
02/04/2017

They have very poor hospitality and this resort is not worth Money at all. They does not provide room service only tea/coffee will be served. Only on weekend incase there are many people they put buffet else they will give you buffet menu you can order few and they charge for buffet. There service is super slow. For some of the rooms the locks are not working you have to push 10 times to enter in your room. We visited place with our kid and they included us in an unlimited package. But then not much staff was available for many of the events so unlimited package is a waste. Unlimited cock tails but self service. Overall this resort is not worth the money they charge for .There are many other resorts which are at least worth money and there hospitality is very very good. But we would like to thank few of the good people there who atleast tried to make our stay little comfortable .

"Great property with average food"

3
28/11/2016

We went to best western as a yearly off site from work...the place was fantastic for games and elephant rides..the property is pretty huge and green.However, the food sticks out like a sore thumb. I won't say the food spoiled my experience per se, but it could have been much much better.. sorry guys but could have been a little better.

"Nice Hospitality"

4
27/11/2016

Best Western Resort Country Club is an old and average Property but Hospitality is good. There are lot of fun filled activities that keep you busy during your stay. Worth spending a weekend if you want change and don't want to spend more.

"Relaxed weekend Getway with Full of acivities"

4
20/11/2016

Excellent place for a relaxed weekend with full of activities and fun which rejuvenates your body completely. This is best place for kids to enjoy and explore various activities which they offer as part of any hotel deal which includes camel ride swings, various cultural activities etc. For adults they have separate court for every sport like badminton, lawn tennis, cricket, golf which you can enjoy during stay. Food quality is good but does not offer much variety in their buffet. They dint have room service after 8 pm which is very disappointing. Overall its a very nice and well maintained property to go and relax with family or friends.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, We thank you for writing this feedback for us. Every time we read a positive review, it takes our enthusiasm of enriching customer experience to a whole new level.

"Conference "

5
17/11/2016

Dear Team . Big Thank you For Giving Us Nice Food n Beverage Services. Our Intire Stay In Your Property. All The Adjustments Was Done By Banquet Team According To The Our Requirements. Good Job Keep It Up.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you so much for taking out time to write a feedback for us. It was an honour having your group at the resort. We thoroughly enjoyed hosting you.

"Excellent destination "

5
14/11/2016

Best place , best staff , excellent food , such a great and unforgettable experience. The activities are just awesome and rooms are extremely luxurious. Prices are even nominal and everyone can enjoy to their fullest.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, We thank you for your recent stay at Best Western Resort Country Club. We are extremely delighted to know that your experience at the resort exceeded your expectations. We will continue to double up our efforts to ensure memorable stay of each and every guest at the resort. The entire RESORT COUNTRY CLUB team is extremely thankful for all the praise. We hope to remain your recommended as well as sought after venue for all future events.

"Excellent Place with full of fun & Activities."

5
14/11/2016

Awsome Resort for family,friends & for everybody.Services was very good.Food was ultimate.Staffs are very Coopertive & helpful.Enjoyed alot.Amenities are awsome.We all like to come again & again in Best western manesar.. Enjoyed Alot. Awsome Trip.. Rocking Place.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Your feedback regarding the resort is highly appreciated. We are happy to know that you had a pleasant experience with us. We are a mixed use property catering to both corporate and leisure travellers and hence accolades coming in from all segments further boosts our efforts.

"#Adhish Wedding"

5
12/11/2016

The most amazing outing we had with friends and family for 3 days with excellent service and delicious food and very warm hospitality by the staff, EXCELLENT KEEP IT UP!!!!!! Must visit advise to all travellers, will surely enjoy your stay there.

"Excellent place.fir family outing"

4
03/11/2016

Visited the place with family on 31 Oct for one night stay....very nice resort....great food.... Helpful staff.Very large property with so many activities that one night stay is not enough to explore n enjoy the place.still we noticed a few shortcomings.we had 5 cottages facing garden area....16-20.at night the garden n the resort were poorly lit.it was very dark n we find it difficult to reach dining hall with our aged parents who were on wheel chairs.some spotlights were there but not functioning. A group was having hard drinks inside the dining hall which was not ethical.the management should not allow this as there is a bar n so many outside sitting places to enjoy Otherwise this is surely a place to revisit

"a memorable weekend official conference at best western"

5
23/10/2016

so our organisation had a 100 people conference over two days at the resort sept 2016. since there were people from all parts of india, from different org, arriving at different times, cancelling and adding names at last minute it was chaos. but the best western people were amazing in handling the chaos, in dealing with people, and some young managers even kept awake the entire night to deal with the arrivals. they were very helpful, friendly and accommodating. the best parts of the trip: 1-huge beautiful property across 22 acres i think, beautiful lawns, restaurants. 2-the package includes meals and the buffets were excellent every single time. amazing chefs. 3-very polite, extremely accommodating and very efficient staff..which ran around completing our whims at the last minute. 4-senior and junior staff were excellent. 5-finally the rooms were huge, clean and well kept. 6-only 2 hours away from south delhi cons: 1-huge property means elderly need golf carts if they can't walk much. 2-its difficult to reach there the first time. no good directions. you need to call the manager and ask. but all in all an excellent place for holding family weekends and office gatherings. great value for money. we're planning to go there soon for another retreat...perhaps with family this time.

"Good Property. Restaurant staff is tip hungry"

3
21/10/2016

Night stay with family. Had an all inclusive package of food and drinks. Drinks were served nicely but curfew of 10PM closure of bar was a rip off. However they provided drinks to take along to room and retire. Bar Captain is Extremely Rude. Was not ready to provide a whiskey glass to be sent to room, had it not been restaurant manager's intervention, I would've had my drink in the room in water tumbler or dropped idea of it completely. Buffet Lunch was good since there was corporate event and food was fresh. Dinner was served lackluster, was really sad offering. Breakfast had decent choices, not many options in continental. Worst part about restaurant, Couple of waiters who followed me everywhere around in and outside restaurant to the point of nagging, for tips. Actually had to run away if they were seen approaching or in vicinity. Rooms and linen were clean. However, sound insulation is a much needed improvement. Room's main window is fogged with wallpaper and cuts out the view for the guest, though maintains privacy. Don't stay in cottages. Located next to park. No sense of privacy. Silhouettes can be observed from outside. Room is mostly child safe do didn't have to worry about my toddler getting hurt or electric sockets. Overall staff is cooperative. Pool is maintained clean. Separate pool for kids. Do not suggest going there in monsoon and humid weather. Lots of bugs and insects for no fault of the management.

"Great stay!"

5
06/10/2016

Hi, I must recommend this property for two strong reasons Hospitality and Food. It is resort that to start with did not appeal me much looking at some of the snaps online. The suite was a comfortable stay apt with all the amenities. Resort looks maintained well with sprawling lawns and games for kids and grown ups with a cricket strip, badminton court and TT. However the biggest positive of this place is smiling and warm staff. They will go out of the to help you. Will always be around to attend to your needs. If you are fond of Indian delicacies, the food is one of the best I have had in recent times. Beats any five star hotel hands down. Typical punjabi food with authentic spices. The chef seems to get all the things right in terms of texture, taste and presentation. They have 10 conference rooms with biggest that can accommodate 150-180 People. I would recommend this place to any one who is looking for a tranquil place With team building activities and People who want to look after you. Nikhil Korgaonkar

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for writing down such a perfect review for us.

"Wonderful outdoor, not so great indoor"

4
04/10/2016

Its a long drive from Delhi/Gurgaon, especially locating Tauru road one has to be careful. Once inside the premise, you are into another world. The ambiance is wonderful, big lawns, swimming pool, tennis court, pond, gardens ..amazing outdoors. One doesn't have to go out for couple of days, there is enough. Rooms are rather sad, at least in the block we stayed. They gave an impression that this place has seen better days. The view from window was junk furniture and scaffolding. May be newer block had better rooms. The restaurant is good and serves fairly good variety to keep everyone happy. We had four meals, they had variety and were delicious. Breakfast spread is good and chef makes excellent masala omelette. Service was efficient. Summary, enjoy outdoors spend minimal time in room.

"Huawei training "

5
04/10/2016

The best part is the food,service,hospitality,...its really amazing..its big area excellent rooms..and people are so co-operative..i really love this place and i wish i could come back again... Thanks you best western country club for this super service

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, It was a pleasure to host such a wonderful team at our resort. Thank you for writing down a great review for us.

"Please avoid"

1
24/09/2016

Please avoid this resort. Also when you write a review management will pursue you till the time you don't remove the review. I am posting my review again. 1) The check in time is 2:00 PM. I had reached around 1:00 PM and was told to have lunch and come back. I was intially assigned room 21 but when I had come back my room was changed to 41. This room was at the end of the resort, the corner most room on the first floor. This room robbed me of the resort like experience i was expecting. I called the Reception and asked for room change but my request was denied. Since there were just 2 of us, Management very conveniently dumped us in the worst room of the hotel. 2) Housekeeping did not pick my call despite several calls. I wanted water. Eventually I had to go down to get bottles of water. Further, the room had two separate beds instead of a king bed. 3) I had initially booked the resort for 28 August 2016, it was my birthday. Despite booking on the resort's official website and getting a confirmation, I was informed on 27th August that the resort was full and hence my "confirmed" booking was not valid. This was done in order to accommodate other important guests. This shows the management's arrogance and lack of respect for not so important guests. Please never book this resort. Attaching screenshot of management asking me to delete my review.

"No respect for guests"

1
20/09/2016

After reading great reviews about the property, I decided to visit this resort. However, my experience was very unpleasant. 1) The check in time is 2:00 PM. I had reached around 1:00 PM and was told to have lunch and come back. I was initially assigned room 21 but when I had come back my room was changed to 41. This room was at the end of the resort, the corner most room on the first floor. This room robbed me of the resort like experience i was expecting. I called the Reception and asked for room change but my request was denied. Since there were just 2 of us, Management very conveniently dumped us in the worst room of the hotel. The rooms were not cleaned till 2:30 PM. 2) Housekeeping did not pick my call despite several calls. I wanted water. Eventually I had to go down to get bottles of water. Further, the room had two separate beds instead of a king bed. 3) I had initially booked the resort for 28 August 2016, it was my birthday. Despite booking on the resort's official website and getting a confirmation, I was informed on 27th August that the resort was full and hence my "confirmed" booking was not valid. This was done in order to accommodate other important guests. This shows the management's arrogance and lack of respect for not so important guests. Please never book this resort.

"Poor services and hospitality"

1
17/09/2016

Me and my friends visited the place for a weekend getaway and had decent expectations considering the price bracket of the rooms. But,we were deeply mistaken. Poor service and hospitality. The rooms are too small and bathrooms were not clean. Service was extremely slow, it took more than an hour to get water and a bucket of ice. For everything you ask for, it would be paid despite of that being mentioned as complimentary. Food was just average or rather below average for lot of cases. Suggestion : Don;t go for the place and choose somewhere else, it would be cheaper and better.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, We have been trying to get in touch with you over the email and phone call as per information with us however they have gone unanswered. We thank you for taking out the time and providing your valuable feedback. Our review found that the rooms allotted to you were our Cottages which are ground floor lawn facing rooms, which elicit very high demand from our repeat guests. Mineral water bottle of 1 Litre is pre-placed in every room along with a flask full of RO water. We are spread out in 50 acres and therefore there is extremely restricted room service. Our food regularly receives raving reviews from our patrons and even the comment cards of other guests who stayed on the same day show Excellent ticked by all of them. However, not withstanding the above, if we have still fallen short of your expectations we shall redouble our efforts to ensure we measure up to them during your next visit.

"it was awesum trip had a wonderful time"

4
15/09/2016

its was a great fun to stay there , very good food, great fun to enjoy withs kids & good service given by the management Staff was very helpfull kids enjoy alot lot of amenities this trip should be for 2nights 3days

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, We are happy to hear that your stay was awesome. Please keep visiting.

"Nice resort"

4
14/09/2016

This resort is having nice ambience,good hospitality, reception is pretty good, this resort have much activities for kids of small age group. And they also have a swimming pool. Meals are also somehow good.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for your appreciation.

"Amazing resort"

4
11/09/2016

Nice hospitality. ...good ambience. ...amazing buffet. ...highly appreciated staff specially Mukesh ji in restaurant. ...swings n rides for kidz are good attractions ..would like to come again ...best place for family and friends ....

"Needs to Refresh"

3
10/09/2016

The resort is old & the age is visible.... The rooms & washrooms are in bad condition need renovation. The food was good. Though the resort has good location for being a good weekend destination & has options for a family getaway, the only thing that puts off is the lack of maintenance of play area. One good thing is cricket ground, which is well maintained.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Apologies for the inconvenience. Please note that 80% of the renovation work is already done and balance 20% renovation is under process.

"BEST SERVICE"

5
06/09/2016

We around 350 persons were on training program of our company but the SERVICE provided by the hotel staff was amazing they made our breakfast by 06:00 A.M LUNCH BY 2:30P.M. I & DINNER BY 09:30 P.M , not a single minute u have to wait. We salute the hotel staff for their service.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, We are glad to hear that your stay was great and the service delivered was impeccable. Please visit again.

"Staff Picnic"

1
03/09/2016

Pathetic food,zero hospitality,highly unhygienic,poor management and the worst resort ever.It ws no less than a mockery in d name of ambience and outdoor activities.It was a sheer wastage of time and money.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi Kanika, Please advise the date of your Day Out along with the name of the Group. We will look into your issue.

"Treasure hunt fun, but no no to 3 men in a room with double bed only"

4
01/09/2016

Wonderful food, clean amenities which rock for family outings. Winter sun will be even better. Only issue is illogical bed allocation. We conducted our. Client team offsites here. staff helpful and polite at all times. Would revisit!

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thanks a lot for your feedback. My understanding of your review is that this was a corporate stay and if such is the case, bed allocation is solely at the discretion of the corporate. Thanks

"Country club"

3
30/08/2016

A club with room faculties. Indoor and outdoor sports and games and activities. It has now turned into a hotel. It is situated off Delhi Jaipur highway. The basic services are available with 24 hour cafe. A good place to spend a weekend Public transport not available and one has to make own arrangements

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, We are a resort and a country club with 117 rooms and 10 conference halls which gives us an edge of being a mixed use property. We are situated in absolute greenery on Pachgaon Tauru road and therefore one has to make their own travel arrangements. We can assist with a cab service available on rentals though.

"Nice place for a good family time. "

4
22/08/2016

I was @ a wrong place for a business training but it was good for that too. But highly recommended for those weekend family vacations especially for people in and around Delhi and Gurgaon. Bit far away from the main high way but a serene place which can be compared to the English county farm houses. The rooms are neat, spacious and clean. Good restaurant. Good food choices, enough of space for any outdoor games/team building activities, nicely maintained pool too. There was connectivity issues with wifi and the service was so poor in that aspect. It was strictly only one room key for the room even-though I was sharing the room with my colleague. Minor issues comparing the overall experience.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi , Thank you for your appreciation and feedback! Here i would like to state that we do not provide in room service by virtue of being a resort property. As a standard, only one key is issued per room which is expected to be shared between occupants. However, if the circumstances demand and a request is made at the reception, we provide an additional key as well.

"Excellent Weekend Get-away"

4
22/08/2016

As a family we love to stay here whenever we get a chance. All the facilities are suitable for every age group of the family [teens & children]. The food spread is always A-class, and have had no complaints. Spa & swimming pool are great places to hang-out, and completely relax over weekend. WiFi is a problem...so watch out!!!

"Overall Awesome experience at resort"

5
21/08/2016

Resort is full of activities for kids and adults, ideal place to stay for weekend, nobody can get bored here, helpful and cooperative staff, specially Mukesh ji in restaurant is a genuine person who treats us as a family member. He is very understanding and polite with guests. This resort is a Best place to visit with family and friends.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for the appreciation.

"Amazing Place"

5
20/08/2016

The resort was gorgeous! Everybody went above and beyond to make our stay the best. We loved our stay at the Excellence! The food was delicious as well. The resort was absolutely beautiful.The trip was pretty fantastic! The staff was friendly. I very much enjoyed the pool games and water exercises and camel riding.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, We are absolutely delighted by your feedback. Thanks for visiting us.

"Great place to stay"

5
17/08/2016

Great place to stay with family and friends. For kids they have lot of activities there to be engaged with. Wonderful events hosted by management which are really nice. Food is nice and if you want to have drinks then make sure you have good stock as even a grocery Shop is like 10 kms away.

"Denied room inspite of a confirm booking"

1
13/08/2016

I had a booking done 3 months before my travel date of 14 August to 16 August, the hotel denied any reservations, saying the hotel is sold out, I personally think this hotel don't belong to a best western category of hotels for which I would be mailing the requisite documents to the group as well.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi Gundeep, We regret that you could not have a stay with us. Kindly be informed that all information with respect to your booking was shared with the respective Travel Agent post which we received a cancellation email from your Travel Agent. You made the booking on 10 May and we received a cancellation on 12 May. Hence we did not hold the room.

"An excellent getaway Resort"

5
13/08/2016

Visited this resort with family and friend. An excellent place nestled amidst nature where you can experience peace and tranquility. Wide spread property full of greenery. Overall great experience. The food was amazing with wide choice in veg and Non Veg section.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for appreciation! We hope to have you once again at the resort in future.

"Good place for group"

3
12/08/2016

Very nice place with a lot of activity to plan for. Spread across a huge area, you have all major outdoor sports like cricket, tennis along with rain dance, pool, DJ etc. but the condition of the tennis court etc are not up to the mark for even semi serious amateurs. Rooms are nice but basic. This place being closer to gurgaon caters mainly to corporate off sites. If that's the plan, go for it - you'll enjoy when with a crowd. Given that you should not expect a place for quiet family outing.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, We cater to families as much as we cater to corporates. Having said that, recent weekend was a 100% occupancy and therefore could have resulted in a buzz at the resort. Kindly accept our apologies if your experience did not turn out to be a memorable one with the tranquility and serenity, one expects. We strive to provide highest levels of customer experience. Thanks!

"Super Service, Super Team, Super Hospitality"

5
09/08/2016

I visited with my office team of over 150 people. The trip was very well organized & planned and also the service quality was excellent. Team was very helpful and always ready to support us. Thanks to Best Western Team

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thanks for the Super Review!

"Must visit venue!!"

5
06/08/2016

Beautifully built, lots of peacock around roaming in the garden. Food was amazing. Activities like rain dance, tambola, DJ night are key highlights. Goat ride, camel ride was also good. Rooms were good. Must visit place.

"Review "

5
05/08/2016

I was there for three days and it was my third time in the resort and would love to come back again. The hospitality of the staff and the serene environment itself is applaudable. The dining hall manager Merina is so sweet and make us feel comfortable. Keep up the good work.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for your words of appreciation! Please visit us soon.

"Day out with family..."

4
31/07/2016

Hardly 40 mins from gurgaon...we reached around 11:30 and Mr Dharmendra played the perfect host to us...he showed us the complete resort which was well maintained n few rooms were being upgraded...the food was really good n the staff was very courteous...many activities r there for the kids to spend the complete day perfectly...

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Your words of appreciation are an encouragement to the entire team at Resort Country Club. We would love to serve as your host once again in future.

"Perfect place for family outing"

5
27/07/2016

Its a fantastic place especially for family outing. The swimming pools are well maintained .There are lot of things to do especially for kids. Their restaurent is very good . They have a wide variety of items in their buffet especially the desserts. Unlike most other resorts and hotels they have good quality sugarfree dessert.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for your appreciation. Team at the Resort is working really hard to make it a pleasurable stay for every guest.

"The perfect venue for my son's first birthday"

5
25/07/2016

For my son's first birthday, instead of a regular party we wanted to take some close family members for a day out close to delhi and that's how we zeroed on Best Western Resort. And it was the best decision we took..A big thumbs up to the team that ensured that all our wishes were fulfilled..The staff was very courteous and the hospitality was awesome.. We spent a good 7-8 hours in the property and were always attended by staff who were very happy to help...The lunch buffet, evening snacks was savoring...They even got us a vendor to do a balloon decoration and cake smaash for my little one..We had access to all their facilities and because it was raining were offered both open and covered sitting areas. Overall, my son, my family and everyone enjoyed this one-day picnic away from the hustle-bustle of our regular lives...Thanks to the team for making it special.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, We are delighted to know that the team here was helpful and did everything possible to make it a Grand Birthday for your son. Thank you!

"Excellent stay"

5
23/07/2016

It was an excellent weekendstay Best western Manesar...I appreciate all the hotel staff for the good work...specially the reception team and the restaurant team... Buffet had a large variety and food was amazing...

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for your appreciation and feedback. We hope to serve you again very soon.

"Heaven near Delhi"

5
22/07/2016

I am a regular traveller from Delhi with family.i stayed there second time but this is my first review for this resort.being a hotelier I can that say that according to budget this resort is perfect package for me,wife,kids There service,food,swimming pool,kids zone,indoor,outdoor activities is the best in there rates Hats off to resort management.keep it up

"Service is still not their strongest point"

4
19/07/2016

This is a massive improvement in my writing about this place from my earlier stay. I found the stay to be much better on my most recent visit. That could be because the front office staff were not at their meanest best or because the Housekeeping staff went out of their way to make us feel more welcome.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, We thank you for your valuable feedback. We are striving to improve customer experience levels at the property.

"Good Stay"

4
19/07/2016

Good hotel and lots many activities for kids and adult . Good for a quick weekend break. Just one request kindly improve food quality. Staff is nice and helpful must go once at this place. Best it is two pools once for kids and other for adults which makes kids really enjoy there slides in pool.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you for taking out time to write this valuable feedback. Please be assured that it is appreciated and will be shared with the team to bring improvements. We hope to serve you better in all your future stays with us.

"Great place for board meetings!"

4
19/07/2016

The rooms were spacious and good. The staff is friendly, hospitable and supportive. It's a good spot for team building, board meetings, workshops etc. as it keeps the participants together. Food and amenities were also good.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Thank you so much for your valuable feedback. We hope to remain you priority destination while planning your future trips.

"Fun trip with family "

5
19/07/2016

We traveled last weekend to this property and our choice happened to be great. This resort is spread in acres and one can actually feel the nature. Many activities to keep you busy, food is also good. Overall great. Will definitely plan again soon.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Hi, Happy to find out that your stay was enjoyable. The resort is spread in 50 acres of lush green land and nature is at its best here.

"Best resort for family vacation nearest to Delhi"

5
18/07/2016

Me and my wife and two kids recently visited the resort and stayed for 4 nights and 5 days. Both my kids won't want to return home as there are lots to play around-different types of games facility, swimming pool and vast green lawn-for kids its like heaven. Awesome facility, variety of foods and plentiful, staffs and services is excellent. I would like to thank the Managers starting from Raman Mishra - excellent person, very cordial and very helpful-ask for his phone number and call him anytime, he would be there to help you. In restaurant one should definitely look out for Merina and Kelvin-their services surpassed anyone. I happened to meet the Director Roop Sodhi requesting for late check-out-her reply was enjoy as much as you can!!! What else one can ask for...Ramesh helped us out with the best room (super suite) 203, 203A...Staying in that room was a special treat...its worth mentioning, their mutton curry is my favourite...

"Just an an another outing spot No hospitality,"

2
17/07/2016

Pros : Lavish green property. Ample of things to do if you have kids ( 2+ years) Good for families and corporate outings. Cons : In between all the activity area and the cafeterias for lunch or dinner there is a huge open space , so practically you have to cross down that area every time , weather you have to go for Lunch buffet or be it Swimming. Property is Old and the hospitality staff looks un- experienced. * When we entered the rooms every thing looked good but as I checked the washrooms so earthworms there and that place was so called sanitized** ( see the pics) * Instruments are worn out ( The room AC all of a sudden at 11pm started a rattling noise, on complaining house keeping arrived after 15 minutes and suggested that nothing can be done , you have to get along with it.) adding to the horror front desk suggested that we can change the room change the room at 12 in the night, with my mother and 5 month old baby ( well that seemed quite normal for them) ** see pics attached. *Food was good specifically the dinner how ever the food Quality was compromised on the veg and non veg starters presented. I won't recommend to anyone.

"Enjoyable weekend trip"

5
16/07/2016

It's a wonderful place to enjoy with your kids. This has got many activities/games for children to keep them busy, pool is also king size. Rooms are good and clean. The quality is food also good with variety of options to choose from. Special thanks to Mr. Raman Mishra who has taken care of special food requirements, specially food for infant was made available. Overall good experience.

"Wonderful place"

5
14/07/2016

Usually visit the place 3-4 times a year. Really enjoyable. Kids love the activities, the sports area and pool. Staff very helpful. Mr Ramesh Incharge reception gives personal care to all the guests. Good food. Worth visiting preferably as a group with friends and family...

"" Green Heaven on Earth "."

5
13/07/2016

A swimming pool , rain dance , tambola , rooms with well provided essentialities , coffee shop , bar , disco theque , natural plantation , peaceful and serene surroundings with each unit having its own distinct decor......far from the hub of a hectic lifestyle is the tranquility of the Country Club Resort . As a Guru Harkrishan Public School Principal, I recommend that trips arranged to the resort for the students will regale them immensely and refresh them to excel in their studies.However guiding the visitors to reach the resorts location , needs to be abundantly displayed on the path towards the resort . Appreciation calls for the owner ....who has put in all his passion to build and maintain a " Green Heaven on Earth ". Raman Mishra , a fantastic F & B Manager , a detailed oriented planner , adaptable and poised under pleasure. He is exceptionally generous with his time management and talents .The food served every time in the dining hall was impeccable and delectable .Exceptionally great service and wonderful cuisine .All the staff members namely Captain Mr.Mukesh Jha , Restaurant Manager Mr.Ravinder Prashad , Banquet Manager Mr. Gulshan Kumar , Sr. Stewart Mr.Ritesh ,Mr.Uttam & Ms. Manisha at the Front Desk , Anju , Lucy , Deepak, Kelvin , Shailender were nice and attentive , blending rightly in all the tasks assigned to them , most hospitable people you would ever meet . Efforts of Mr. Raman Misra and his team are greatly appreciable. Summarizing the experience of our stay organized wonderfully by Mr. Vikas Arya Ruchika Rai Madan Principal ,GHPS

"A Sunday Sojourn "

3
11/07/2016

No electricity at home on a Sunday in a hot summer month means you have to perforce opt for a stay out as our Society offers no maintenance service this day. So when looking for a hotel option, my son suggested Best Western Country Club Resort.. After an online booking for a night with an all meals options, my wife and I started for the Best Western with an overnighter packed in the car. The supposed small distance of about 10-12 kms from our home at Vatika India Next, Gurgaon, turned out a good 20 kms including 7 kms away from NH-8 on the Taoru Road. At one point of time, this 7 km stretch gave quite a shiver down the spine, as it had more potholes than a road and country side giving no semblance of hosting a resort of this magnitude! However, ultimately seeing the signboards, gave a good relief as the claim of there being a resort proved true, as even the Google Maps had refused to provide any directions! The resort turned out to be more than expectations especially after covering the kind of terrain to reach it. A huge property, must be in tens of acres, with multitude of cottages, each into an independent unit and ensconced in layers of greenery, is a spectacle to watch and enjoy. After a welcome drink, the check in was swift and smooth. The girl at the counter suggested us to have our lunch first as the timeline of 3 PM for serving lunch was going to end. As it was music to our ears, we readily dashed towards the dining hall. The lunch was a well spread out buffet with sprinkling of everything, North Indian, South Indian and Chinese in vegetarian and non vegetarian dishes. In dessert, a huge variety of bakery cakes, soufflé, ice creams, phirni and fruits were available to partake. In dinner buffet also, there was no end to the number of dishes on offer to satisfy your palate. The breakfast was also quite well spread out with all essentials on offer. The resort has a very good discotheque, where scores of tourists were thronging to shake their leg or two. Anyone could hardly resist to the beats of current popular music of the movie Sultan or the not so current tunes of Punjabi and Hindi music. The bar at the disco was adding to the thrill. However, the icing on the cake was huge number of choices for the accompanying kids. From two swimming pools to any number of swings and slides, badminton court, tennis court, camel ride, goat buggy rides, well manicured lawns, never ending walkways are some of the attractions for visitors of all ages. The cottage and rooms are of moderate sizes, with all amenities in place. Beds are comfortable and soft but the furniture seems quite worn out with time. The over 25 years of the resort's existence explains the condition of the furniture and the furnishings. A renovation seems over due. The service offered by the staff at various points in the resort was quite satisfactory. However, some reorientation in lessons in etiquette can go a long way in enhanced customer satisfaction. Overall a good and satisfying experience and I will certainly recommend it to others except that they should make it to the resort well before the sunset.

"Excellent service - quick check-in process, memorable stay and mouth watering food"

5
11/07/2016

We have conducted our distributors' meet in the month of May 2016. The service we get was beyond our expectation. Right from check in to check out there was no issue at all. All the staff members were very co-operative and helpful. This event was one of the best experience thanks to all staff of Best Western resort. Special thanks goes to Mr. Raman, Ms. Merina, Ms. Delina and their team. The ambience was awesome and the food served in the restaurant are very tasty and I can say one of the best food we ever ate in any event.

"A perfect family destination on Weekend - Needs Improvement and Upgradation "

4
09/07/2016

Stayed With Family - it was my 10th Visit at the club Pros : 1 . Nice staff at resort specially Mr. Mishra at reception and Jha at restaurants 2. Lovely Lush Gardens soothing for eyes ! 3 Activities for kids and adults both 4. Average Food - @ Dinner and breakfast needs improvement - Earlier it was much better Cons : 1. Distance - approx 90 Kms from South Delhi , Good 2 hours drive 2. Old style small rooms if you don't get the studio rooms 3. Washrooms needs - refurbishing urgently - the products are also below standard 4. Food Quality has gone down drastically specially at dinner & breakfast time - not the taste but also it has become a "short / budget " buffet type 5. The pond and the rabbit cage needs attention @ cleanliness " With all these Cons it's still a place worth visiting and spending time because of its peace and green charm ! I hope someone takes not of my review and would do something about it !!! Cheers !

"Full paisa wasool resort"

4
09/07/2016

Lot of activities for kids and adults, lavish buffet which includes food items like khichdi n daliya also specially for small kids, well trained and cooperative staff, highly maintained resort, good service of housekeeping,.... I would like to mention about Capt. Mukesh ji in restaurant who is an extremely wonderful personality. He took special care for small kids needs. He made us feel as a part of family. He is very helpful and friendly. From last two years,i have been visiting this resort with my family, we had a best time here and I would like to come here every year.

"ultimate place for weekend trip, nice leisure time,"

5
08/07/2016

ultimate place for weekend trip, nice leisure time, many fun activities are there and good travel with kids also Fantastic service by a very cordial staff made the trip a blissful experience. There was no dearth of amenities at the price point the hotel operates. I was totally satisfied and would love to stay there again whenever I go back to Gurgaon. Thank you guys, you really know what it takes to delight a customer!!!

"Good property but need a lot more for a family stay"

3
05/07/2016

First of all, if you are using google maps to reach the place, it will confuse you to take a left after the toll, which does not exist. You need to stay on highway for another ~6 kms before you find the actual left just beside an under construction flyover. It is away from the city however, the property is good. Now comes the question why are you going to this place is it with family as a holiday or with friends to spend some time together. Kids will like it as there are good options for them. There is NO ROOM Service so please be ready for hostel rules and dinner entry time of 10 pm (seriously on a holiday). The room i got was close to the music place and there was thump in room till 11 pm. The TV was on left side of the bed, not sure how you are expected to watch it. The bathroom was not maintained with dirty commode and leaking soap dispenser (spoiling the tub). Booked it for 3 nights however, could only survive one. Difficult to follow the RULES on a holiday. Staff is courteous although they are bound by some weird rules so have limited options.

Poonam A, Guest Relations Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Gaurav Greetings from Best Western Resort Manesar We are thankful to you for sharing your feedback on TripAdvisor. Please take our sincere apologies that we were unable to meet your expectations during your stay. We have shared the feedback with our higher management regarding grey areas which you have marked and we have already started working on them. We hope that you will visit us again and next time you would be finding better services at our resort. Regards Poonam Arya Guest Relation Manager

"A Complete Package for All Reasons"

5
02/07/2016

Go Anytime, Any Season, Any Occasion & for Any Reason, this place will continue to surprise you with impeccable service from absolutely happy Team at Reservation Desk (Archana), front desk (Remesh) & F&B (Raman). Renovated rooms with amenities, free wifi and beautiful views of gardens with playful peacocks helps you unwind & relax. Do not miss delicious food, play zone for kids, jogging track, Net games and late night Disc.

Poonam A, Public Relations Manager at Best Western Resort Country Club, responded to this review
Dear Guest Thank you for this awesome review. We are so pleased that your recent stay was an exceptional one and that our staff exhibited the level of hospitality that we strive for each day. We will definitely share your comments with our team . Thank you again for taking your time to review our hotel and we looking forward to welcoming you back on your next visit to Best Western Resort Manesar. Regards Poonam Arya Public Relation Manager

"Good stay and good activities for kids"

4
30/06/2016

Good eating options in buffet, good fun with plenty of activities. Staff is very polite and eager to help. Though it was bit crowded due to the club membership but still had decent time with family. Approach road is bit cumborsome.

Poonam A, Public Relations Manager at Best Western Resort Country Club, responded to this review
Dear Guest, Thank you for sharing your experience with us on Trip Advisor. We are glad to know you had a great time and a memorable stay with us. Your kind words about our hotel, food and service are appreciated and we hope that you will return to stay with us whenever you visit the beautiful city of Jaipur. Regards Poonam Arya

"picnic place only"

4
28/06/2016

rooms were very old without any amenities,had to even ask for towels in the room.shower was not working.wi fi only for name and zero speed.no bell boy for the luggage.had to carry my own bags to the room.only thing good was that lot of activities for the children throughout the day.can be used as a weekend picnic place only.

Poonam A, Public Relations Manager at Best Western Resort Country Club, responded to this review
Dear Guest, Thank you for sharing your experience with us on Trip Advisor. We would like to thank your for your feedback and are taking the necessary actions at our end to eradicate the concern witnessed by you while staying with us. We hope that you will return to stay with us whenever you visit the Manesar and allow us another change to exceed your expectations. Regards Poonam Arya Public Relation Manager

"A good resort with some not so good services"

3
27/06/2016

Stayed in this resort for 3 nights from Jan 17 - 20. A good resort but quite a distance from Gurgaon main. Good rooms and layout with some good facilities like Swimming pool, Playground, Lawns, Club etc. But not having room service is a big drawback. Overall value for money if room service can be included.

Poonam A, Public Relations Manager at Best Western Resort Country Club, responded to this review
Dear Guest Thank you very much for taking out your precious time and writing a review on trip advisor. We are pleased to hear that you have had a fantastic experience with us following your recent stay.We appreciate the feedback you provided as it helps us continue to work toward providing an exceptional stay for all of our guests. Please know that we have shared your comments with the appropriate departments for correct measure. Thank you again for taking the time to review our hotel and we look forward to welcoming you. Regards Poonam Arya Guest Relation Manager

"Awesome atmosphere, and good for all type of gathering"

5
21/06/2016

We have excellent experience of resort. we total hundred people have attended conference in resort for seven days. Resort is well maintained, clean and peaceful. Staff are very cooperative. All members have good opinion about resort and very positive for next visit . The main thing is about lavish buffet spread.we all are from different location and all are satisfied by warm hospitality.

Poonam A, Public Relations Manager at BEST WESTERN Resort Country Club, responded to this review
Dear Guest We are really delighted to know that you found our property as per your standards. Our team work day and night to make sure that our guests get best of hospitality in industry. Being International chain we follow all standards as per Best Western brand. Thank you sir once again for sharing your feedback on TripAdvisor Hope to you see again at the resort Regards Poonam Arya Public Relation Manager

"Simply Awesome and must visit Place"

5
20/06/2016

I visited this resort on the basis of all positive reviews I saw on Tripadvisor. But this resort was more then to those reviews. Resort is well maintained and have lot of activities for adults as well as kids. Rooms were very clean and have all the modern amenities. Resort staff was very much cooperative and they help us every time we need their help. If you are planning to visit this Resort then make a plan for at least 2 days stay because in one day you can not enjoy all the activities of this resort.

Poonam A, Public Relations Manager at BEST WESTERN Resort Country Club, responded to this review
Dear Guest Thank you for this awesome review. We are so pleased that your recent stay was an exceptional one and that our staff exhibited the level of hospitality that we strive for each day. We will definitely share your comments with our team . Thank you again for taking your time to review our hotel and we looking forward to welcoming you back on your next visit to Best Western Resort Manesar. Regards Poonam Arya Public Relation Manager

"Great Family Weekend!!"

4
18/06/2016

Its a good place for short weekend trip from Delhi. Located in outskirts of Manesar, this property has good activities for kids and sporting people. Swimming pool must be covered to avoid direct sunlight and rain. Some cultural shows also arranged on Saturday nights. Staff was courteous and smiling. Overall worth going once and enjoying the green resort.

Poonam A, Public Relations Manager at BEST WESTERN Resort Country Club, responded to this review
Dear Guest Thank you so much for taking the time to review our hotel on Trip Advisor . we are delighted that overall you enjoyed your stay. We appreciate your kind words about our hotel facilities.Guest satisfaction is our main goal at Best Western Resort Manesar and it is rewarding to learn that it has been achieved during your stay . Thank you once again for sharing your positive experience, it's much appreciated Regards Poonam Arya Public Relation Manager

"Lots of activities"

4
17/06/2016

Located about 6 Kms off Delhi- Jaipur highway near Manesar. Visited as part of a group of 40 members during scorching IIIrd week of May 2016. Activities like rain dance, Bollywood night/DJ night, swimming besides cricket, T.T., etc kept us busy. Kids enjoyed their pool, rides,etc. Lavish buffet spread. Enjoyed deep fried crisp arbi. Warm hospitality. Best time to visit would be October to March.

Poonam A, Public Relations Manager at BEST WESTERN Resort Country Club, responded to this review
Dear Mr. Khatri Thank you very much for taking out your precious time and writing a review on trip advisor. We are pleased to hear that you have had a fantastic experience with us following your recent stay.We appreciate the feedback you provided as it helps us continue to work toward providing an exceptional stay for all of our guests. Regards Poonam Arya Public Relation Manager

"AVERAGE STAY....POOR MAINTENANCE"

2
16/06/2016

Services were not up to the mark...Dusty rooms...Telephone line was out of order...electrical switches were not working ...room fridge was out of order .... Electrical kettle was not working...Average food...ac was shut down for 4 hours ...Average stay............NOT WORTH THE MONEY SPENT

Poonam A, Public Relations Manager at BEST WESTERN Resort Country Club, responded to this review
Dear Ms. Preeti Thank you for taking the time to share your feedback with us, We are sorry to hear your recent experience with us was unsatisfactory. Please accept our sincere apologies for the inconvenience you have experienced. Please rest assured your commends are being taken care very seriously and we will reinforce our staff training to ensure that this is not happening again. Regards Poonam Arya Public Relation Manager

"A beautiful resort with excellent staff"

5
16/06/2016

We had a three-day meeting in this resort for our organisation. Staffs at the resort are dedicated and sincere in their work. The room we had was spacious and pretty, the food was awesome.Thank you very much for making our stay so pleasant!!!

Poonam A, Public Relations Manager at BEST WESTERN Resort Country Club, responded to this review
Dear Mr. Paul It brings us great joy to learn that your stay at Best Western Resort Manesar was one of the best you ever had. We're thrilled that while staying with us you enjoyed the many options offered at our resort as well as the exceptional service you received from our Team. Our staff loves to go above and beyond for our guests to ensure their time here is the best it can be. we are apologies for the short fall during your check in . Looking forward to see you soon. Regards Poonam Arya Public Relation Manager

"Best place for day out near Delhi"

5
15/06/2016

We are the founder members of this club and have been visiting this club from past 18 years now.. whenever we visited there it's always a relaxing day out or trip.. You get all modern facilities with peacefully place to live near Delhi. Staff there is very helpful especially house keeping and wait staff. Even resort manager Mr. Ramesh is such a gem of a person. Whenever we visit the club he is always there smiling to receive us and arrange our stay to be more comfortable and relaxing. Activities during weekend are like Cherry on cake, you can't even think.lf missing it if u r there during weekend. Golf and other sport activities are also well maintained. Billiards trainer is also a great person to chat with while playing billiards or pool. Swimming pool is also neat, clean and well maintained. Restaurant also has good variety of food. Overall a good experience with this property. Must visit for a relaxing weekend trip near Delhi.

"Good Weekend resort for family"

4
14/06/2016

Nice resort with V good staff, food was excellent,This was my 2nd experience with this property.But resort is in very interior, hotel should provide some shuttle service to the nearest bus stop or railway station. overall its a very good resort near Delhi.

Poonam A, Public Relations Manager at BEST WESTERN Resort Country Club, responded to this review
Dear Guest Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We are glad that you liked the hotel, amenities and overall services. It's something our staff takes great pride in, so we value your feedback. We are glad that the team extended best-in-class services and hospitality to you. We look forward to welcoming you back at the hotel.

"A blissful experience"

5
12/06/2016

I had planned for my parents silver jubilee at this resort on 5th June 2016. This was my first experience on organizing such an event and a lot of things were on my worry list. Starting from hospitality to food to entertainment everything was in place and was in its best. The support and service by Mr. Raman Misra and his team was at its par. No words can describe their humble and dedication towards the whole event. The management was also supportive in organizing all the events. Even if the things were going out of order they were well managed by the management team. The whole family enjoyed a lot at this event held at Best Western Country Club. The family games, rain dance and banquet events were far beyond excellence. The food was excellent and the taste was managed as per our requirement by Mr. Misra. I look forward to hold more events like these in future. PS: The only downside is the management at Delhi Corporate Office but the senior team takes care of all the things after a big bashing. Ironically, an excellent courteous support by the resort team under the leadership of Mr. Raman Misra and he was the only reason that gave me trust factor to go ahead and book this venue for my event.

Poonam A, Public Relations Manager at BEST WESTERN Resort Country Club, responded to this review
Dear Mr. Gupta Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We are glad that you liked the hotel location, amenities and food & beverage offerings. We are confident your review will help travelers make the right choice while planning their trip. We look forward to welcoming you back at the hotel.

"AVERAGE TRIP...WITH BAD TASTE..."

3
10/06/2016

Hi...RUDE BEHAVIOR at the time of CHECK IN ---this week we went to BWRCC Manesar ...we were welcomed by very rude reception staff ....zero courtesy towards families who reaches after struggling to locate the resort 6 to 7 kms..also no sign board on NH 8....distance to travel inside is very long and isolated.... We have booked 5 rooms initially,but then we confirmed 4 rooms only via telephonic conversation for 2 Nights weekday package, confirmed by Mr Mudit thru email...for which they send payment invoice ( 4 rooms )...we paid 50% advance online and balance at resort As per mail it was clearly mentioned a 10% discount( TAC) on our booking and on total amount a rs 5000/- was given as a discount, which there invoice clearly mentioned. PAYMENT DETAILS RS.15000 x 4 rooms = 60,000- 5000 discount = 55000/- we paid 27500 online as advance and balance to be paid at the resort. First we were told to pay for 5 rooms ,as we have earlier requested for,and later they refused to give discount of rs 5000/-. Harassment and disrespect towards families... They outrightly refused to consider mail sent by there corporate office and told us to CANCEL our booking that too without any refund. We reached resort around 1pm and till 3 pm we were not given any rooms and kept fighting for the money.( one room was alloted after repeated request that too with water leaking from AC) Mr Gaurav from corporate office created some fictitious calculations and tried to fool us on total amount we require to pay . Pathetic Room service Only the F&B staff ( Mr Mishra has created ) is good ,few old waiters were on toes to serve, humble and tries to serve us better...but with limitations...food is good but lacks variety ( but satisfactory for a 3 star resort) No Water in rooms..bislery water chargeable a rs 20 bottle cost us Rs.36 AC--water leaking from AC, Hair dryer not working... No extra activity for the kids to enjoy..poor quality of sports equipments...POOL was chargeable... Swimming Pool - size is ok, but not clean...mosquitoes , leafs etc floating on water...regular cleaning by staff was lacking.. Disc- Best part is that 4 to 5 waiters standing close to families dancing..staring at ladies...never seen staff watching guest like this) POOR WIFI CHECK OUT- was equally horrible..as the account girl was not clear abt total payment and kept asking reception staff for the amount to be charged.. Over all it only few hours were entertaining when rain god blessed us and we enjoyed the landscape beauty of the resort..sitting in the open having our own drinks( beer pint cost 450/-) NOT WORTH THE MONEY SPENT...MANY FIVE STARS ( AGRA ,JAIPUR) ARE OFFERING LESS THEN THE AMOUNT WE PAID HERE.... ONLY LANDSCAPING IS THE HIGH POINT...FULL CREDIT GOES TO GARDENING STAFF...

"Good Weekend Resort near New Delhi"

4
05/06/2016

This is a real nice resort just outside New Delhi and ideal for a weekend getaway.Was here for a Corporate offsite. Good facilities and a lot of green all around. Rooms are very nice and well equipped and tastefully furnished. We had all meals here and good quality.Service is smart and efficient.saw many families with kids and this is an ideal place to get the family and kids over for a weekend stay

Poonam A, Public Relations Manager at BEST WESTERN Resort Country Club, responded to this review
Dear Mr. Singh Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We are glad that you liked the hotel location, amenities and food & beverage offerings. We are confident your review will help travelers make the right choice while planning their trip. We look forward to welcoming you back at the hotel.

"A good outing for the kids"

4
03/06/2016

Beautiful family destination especially for the kids with activities such as rain dance, toy train,camel and horse ride. Rooms are spacious. If it is large group travelling together then we can get 4 rooms together also (2+2) which are interconnected. Food was also presumptuous and the snacks was also good. Took the all inclusive package which included bfast, lunch, snacks, unlimited imfl DJ night. They have two pools one for the kids and one for adults. On the negative side room Wifi was not working and there was no hot water available in room though to be frank it was not required also being summer time

"Excellent "

5
03/06/2016

Everytime we go there we just enjoy the stay . Staff is good and professional. Food cooking is good with lots of variety. Room service is also fast. Nice work done. Overall great experience with enjoyable one night.

"quality time with family"

4
31/05/2016

Over all trip was good . They hv taken extra amount for extra bad that was not mentioned in my booking . You should go in group to enjoy more . Food was good and swimming pool was maintained . You should take ur swimming costume .

Poonam A, Guest Relations Manager at BEST WESTERN Resort Country Club, responded to this review
Dear Mr. Vijay Thank you for taking out your precious time and writing a review on trip advisor. We are pleased to hear that you have had a fantastic experience with us following your recent visit . Guest satisfaction is our main goal at Best Western. Regarding Extra bed, as per our hotel policy kid up-to 11 years can share same bed with parents on complimentary basis however if you take extra bed that would be charged. This is general policy you will find everywhere.

"Wonderful Stay our Annual Award Function 11 -12 May 2016"

5
31/05/2016

My special thanks would goes to Mr Raman Mishra . He has done a very good job during our Stay . all things was organised properly , very helpful Staff . Food is amazing . if you would like to organised a cricket league they have a huge Ground specially for this . once again all the best for Mr Raman & his team . we will come back soon :-)

"Nice Holiday Resort near Delhi"

4
28/05/2016

lovely place for group holiday , specially with the company Team. Enjoyed a lot .Gardens , Swimimg Pools was very nice. On Demand DJ was arranged which was very enjoyable. On average a very beautiful place to enjoy a weekend trip

"A REFRESHINGLY RELAXING WEEKEND AT BEST WESTERN MANESAR"

5
24/05/2016

For residents of NCR this is a wow place to visit . So near to home and yet so far away from the Madding crowd in 5 star luxury at a fraction of 5 star cost. The ambience was spectacular, with landscaped lawns, availability of all types of outdoor games, entertainment for children like camel rides , hammocks under the sky. The rooms were tastefully done and had all the luxuries that one may desire including modern toilets. A well stocked bar made the weekend outing delightful. The buffet spread on all meals was sumptuous and lavish to say the least!! A must visit for family to recover from a hectic week at work!!

"Go there if you are in a group, if a couple, it shouldn't be on your list of probables"

1
22/05/2016

Oh where do i start. Hospitality - the idea of a holiday is to relax , spend some peaceful time with your loved ones, do whatever you like without any disturbance, but not here, there was a construction going on the first floor, my room # was 20. I called them a number of times, walked up to the reception to get it stopped, but no joy. Food - Pavilion is probably the most overpriced restaurant I've come across, the minute i enter, i felt like I've entered a reception Lunch on Indian weddings, it was Chaos. the food was below average, when you are paying 1K+taxes for one person, you expect it to be good, at least above average. but alas. Pool - I've seen Swimming pools with 100 people and not at all dirty, but this one, 30 people and you could see hair and grass and what not swimming along. there was no administration at all. people were playing with the ball, splashing the water like it was their own private pool, i doubt if there was a cleaning system in place, and they were filling the swimming pool with a hose pipe , beat that. Customer Service - So i'm sitting in the lawn area trying to have a good time and ordered a Long Island Ice tea, what did i get, we don't serve ice tea. Facepalm, i literally had to write it on a piece of paper for him to read and understand, and when he got that, it was in a small whiskey glass, i mean, common. honey chili potato had no honey in it, guaranteed. Hotel Supplies and Room - there was nothing in the mini fridge bar, to refill, the number mentioned dind't work, called reception, they suggested to call the Bar, Bar said they don't do the refills. Bam.Towels were smelly, there was no water pressure in the shower, i felt like there was a shortage of water or something, TV had all the channels,but yo don't watch TV on your holiday, do you? Overall, they didn't care about the small groups, all their attention was on large groups, I suggest they should stop taking bookings for couples, literally . and they will do good

"Very average service n quality despite lush property "

3
19/05/2016

Very good property in terms of infra, facilities. Has swimming pool, games , courts and lush gardens for parties and conferences Halls are bad and below average. Staff also below standard n so is the service n food quality. On contrary, rooms are clean huge n well equipped Not recommended for weekend family leisure

"Wonderful Experience."

5
16/05/2016

We had a great time here. Especially Kids will enjoy this place a lot. It has provided with all amenities you look for a holiday. Every nook and corner of this resort is beautifully built and maintained . Will like to visit again.

"Best Hotel for Business and Family Outing"

4
09/05/2016

We were here recently for an Annual Meet of our sales team- over 150 of us had a great time together for 3 days. It is an awesome place to escape the city hustle and pollution. The very presence of infinite acres of greenery makes the air salubrious. The facilities are awesome, complete with conference facilities, coffee shop, outdoor and indoor games, Discotheque, pools, rain dance, and what not!! I am sure kids will enjoy it all the more with all facilities available to them. Food and service are some improvement areas, but that too is very minor. I am sure we will come back often..

"Unforgettable experience!!!!"

5
04/05/2016

Stayed here in hot season, but the huge swimming pool, air conditioned rooms, and lovely meals made it a sheer delight. Overall whelmed with the hospitality of the Staff & management. I would strongly recommend as a must to visit place with family, friends or business meetings.

"Awesome resort, had great fun during my office retreat"

4
28/04/2016

I have been there during my office retreat (party) and we had great fun. Its a huge resort with pool, play areas eg. Cricket, Tennis and badminton court. Resort can arrange additional sports and fun activities for you but you need to book that in advance. Food quality was good and service was awesome. Lot of ducks in the resort premises.:). The only negative thing about this resort is its remote location where cabs/ taxis are not available. Meru /Ola refused to provide cabs in that area. Resort staff can arrange a Taxi for you if you tell them in advance but you need to pay almost double for that. Overall it was a fine experience and I would recommend this place for a staff retreat (Party).

"Awesome Experience at Best Western"

5
24/04/2016

I have done plenty of groups with Best Western Club and each time my the level of satisfaction which i have got has been beyond my expectation . The property has good options of activities for kids and adults both and the rooms are very nice and food is really good. I Must say the the operation staff is very proactive and are very supportive which makes things hassle free , Particulary Mr .Raman and Ramesh they are most reliable and efficient senior staff and can one easily rely upon them and they ensure that the work will be delivered by there team without any follow up . I will be visiting the same again in near future

"Very peaceful! We loved it!"

5
21/04/2016

The staff was extremely friendly. They had tour packages, a playground, a train for kids, camel rides, horseback rides, and goat carriage rides. I have never seen a hotel with more activities for children. They have a large, attentive staff; your every need was met. The grounds were beautiful. We would return here without a doubt.

"Excellent Resort"

5
10/04/2016

Awesome place. We were six families. We all including children had a fantastic time. Rooms are spacious, big lawns, nice play area for kids. DJ is superb, we had gala time. Good variety in lunch n dinner and breakfast was excellent. Worth going, I recommend this place especially for groups. Must visit.

"Excellent Weekend getaway for family"

5
01/04/2016

We had a Family get-together there, 4 families, total 12 people; We stayed for 2 nights/3 days, and the package was all inclusive ( All Meals, + evening snacks + Free Drinks at Bar ) ; Rooms were very spacious & comfortable with Tea-maker with unlimited refills & Mini Bar ; Room service excellent ; Beautiful Grounds, lots of place for the kids to play - Free Horse/Camel rides, Machaan, Cycling(paid); as well as lots of games for adults - Tennis/ Badminton / Swimming etc; Food was excellent, & the staff was very accommodating for specific requests as to plain rice/tea etc ; We had a great time, just relaxing and lazing around;

"Good only"

3
31/03/2016

I went to this resort on my school trip here. This place has a nice pool, interesting games, badminton courts, cricket nets, various rides plus the two things that remind me the most are TUG OF WAR and TAMBOLA, those were super fun (By the way, my team won ;) )

"Corporate stay at the sexo Resort !!"

5
31/03/2016

we thank you for offering such a wonderful stay at your resort. Hotel is situated in a very beautiful location with a wonderful view. Hotel is well managed with helpful, friendly and highly professional staff along with delicious food in the restaurants. We stayed for 2N/3D but never felt uneasy at any time. Solid warm welcome with Dholl and Garlands with flower decorations added charm, to the event , of course it seems relaxing. The quality of food was perfection across a wide variety of tastes and dishes. The outstanding staff made every effort with smiles for three days with excellent reception staff not enough words to praise them. From conference room to the Cricket ground all added a unforgettable memory , In short it was a Fantastic experience. The rooms were clean and live. We all love to stay there again and its location is ideal for a corporate or family stay. Special thanks to :- Raman, Feroz, sports helper and all those involved in the event.

"An awesome resort"

5
28/03/2016

It is one of the wonderful place I have ever visited. One of the best family resort you would wish to go many times everytime feeling at a new place. The facilities and food are excellent. The room are cosy which gives you the feeling of total laying back and relaxating. And the most important which would reside in your memory is the hospitality of the staff. you would always find them helpful and dedicated to make your every visit a memorable visit.

Poonam A, Public Relations Manager at BEST WESTERN Resort Country Club, responded to this review
Dear Anshul, We thank you for staying at our resort & affording us the opportunity to serve you. It has always been our endeavor to continually upgrade our facilities & services, to provide the best to our guests which they rightly deserve ! We thank you for your valuable feedback and also mentioning our colleagues who went way beyond to serve you and made your stay memorable. Regards. Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Great day picnic"

5
26/03/2016

We went along with colleagues and family members for a day picnic. We were a group of over 50 people and had great fun. The biggest strength of this place is their courteous staff and readiness to help. I have been visiting this place since last 7 years almost. I always rely on support from Raman and Dharmendra and they are always there to support. Food is good.

Poonam A, Public Relations Manager at BEST WESTERN Resort Country Club, responded to this review
Dear Punit, We thank you for staying at our resort & affording us the opportunity to serve you. It has always been our endeavor to continually upgrade our facilities & services, to provide the best to our guests which they rightly deserve ! We thank you for your valuable feedback and also mentioning our colleagues who went way beyond to serve you and made your stay memorable. Regards. Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Average Western Resort Country Club"

3
23/03/2016

We traveled from Gurgaon to this resort with the aid of Google maps. And we landed up in the wrong place. Later on we figured out almost everyone who come here for the first time, loses their way especially in the evenings. There are no signages or boards on the highway which helps a traveler to take the right turn to reach this place. The resort is located in a village, approximately 5 kms from the highway. There is no proper parking available, nor do they offer a valet parking service. The property is OK. Maintenance is just fine, not great. Food served is normal. Indeed the menu for the lunch was more or less the same as the previous day's dinner. The staff are courteous though a little slow in taking action on requests. My room was sufficiently large and well maintained. During the day time, there was some family function going on the lawns. they were playing loud music. We have to make multiple requests to the hotel staff to get the volume down.

Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Dev, Please accept our sincere apologies for the inconvenience caused to you with regards to Google maps and Signage's. We have taken up your feedback on a serious note and assure you to look into the same and rectify the issue. Regards. Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Visit to Best Western on Family Day"

5
20/03/2016

We started our journey from Janakpuri - Cyber Hub - Best western, Approx 48 Km & took 1.30 hours for Day picknic with family. If you are travelling by bus then it would be little congested otherwise for car roads are ok. Property is huge and having many things for Kids:- Toy Train, Swimming pool, Camel ride, Horse ride, Goat Ride, Swings, Chess which every children will love it. For adults swimming & cricket is best & also can have coffee.. They have got also children rooms for infants ( one can relax ) on the whole have great taste of food. you will enjoy there, If you are by car start back to your place from best western before 6.00 pm

Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review
Dear Ankit, We thank you for staying at our resort & affording us the opportunity to serve you. It has always been our endeavor to continually upgrade our facilities & services, to provide the best to our guests which they rightly deserve ! We thank you for your valuable feedback & assure you that on your next visit to our resort, you will find our facilities more than your expectation. Regards. Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Best Westren Resort is amazing resort like heaven to visited again and again"

5
16/03/2016

I am sharing our wonderful stay during our companies residential conference attended by 50 persons. From time of checking in to check out we all were treated with great respect. Their hospitality and service are excellent . Food is very good . Their staff is very cooperative and helpful . I would like to thank MR RAMAN MISHRA for taking care of all of us and giving excellent service.

Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Sunil, We truly thank you for taking out your precious time to write such good words about our hotel and staff members. My team is tremendously motivated especially Mr.RAMAN ( F&B MANAGER) as their efforts are recognized and appreciated. We earnestly look forward to having an opportunity to host you again in our Resort. Regards. Roop Sodhi Executive Director – Club Best Western Resort Country Club

"We organized "25th Marriage Anniversary" on 17th Feb, 2016, It was wonderful & excellent experience."

5
12/03/2016

Amazing property, hospitality and Food. Our group comprising of around 35 people and all enjoyed to the fullest. This is the third time that we organized an event here mainly due to fantastic hospitality support of the staff everywhere. We would like to convey our special thanks to Mr. Raman in the club and Mrs. Rajput who have been so supportive in all our events. Mr. Raman has been present whenever we required him and sorted out each n every demand of our members. Its was altogether a memorable hospitality at "Best Western Club. Anil Dixit and Rajeev Sharma.

"A remarkable Trip"

5
08/03/2016

Best Western Resort is a place that would make one to feel like heaven.Great service,great sights and fanatabulous rooms availability.Wishing a best future endeavour to complete resort members. Its a good place for family and business trip.Staff, is very helpful and would be available every time to provide effective service that one could dying for.

"Amazing experiences by conducting Residential Meeting"

5
08/03/2016

It is indeed a pleasure the sharing about the staying of good 50 peoples who have thoroughly enjoyed here. Situated in the heart of Farm with 11 acre area with maintaining the green carpet with all sports activity which had rejuvenate us after a long time. The service and etiquette was awesome. The quality of food was mouth watering the moment you think. In totality it was a mind blowing experience over there and looking for personal trip ASAP.

"Good for offsite meetings and weekend break with family"

4
01/03/2016

Was here for an office offsite in Jun '15, the property is huge. Most part is very well maintained and landscaped well. They have an area for each member of the family to relax, a children's play area & pool (they have a few domesticated animals), they have a few resto bars (along with pool table, indoor conf area, small disc). We found the food really yummy (on the spicier side). The staff were very warm and friendly. Overall a good property for a quick break from NCR. The approach road to the property is off the Jaipur highway, and as you pass through the local villages the road conditions were not very good. Also if you are not driving down and dependent on taxi's for commute, please arrange for one in advance as its difficult to get one from here.

"'awesome stay.""

4
25/02/2016

i have been to this resort many times as my official tours...recently i visited it with my husband and friends to celebrate valentines,i cant stop myself by praising it many times.very greatful staff,delicious and homely food,and every time the staff is so personilse of each department .specialy i would like to thank Mr RAMAN ( F&B MANAGER) for fulfilling my every need and demand with a smile on face.and also Mr Rakesh (reservation manager)for a great hospitality.all the above things forced me to take the membership and be associated with this resort for a life time.I would love to go again and again and even refer my family and friends. Richa.

Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review
Dear Ms.Richa, We truly thank you for taking out your precious time to write such good words about our hotel and staff members. My team is tremendously motivated especially Mr.RAMAN ( F&B MANAGER) &Mr.Rakesh (Reservation Manager) as their efforts are recognized and appreciated. We earnestly look forward to having an opportunity to host you again in our Resort. Regards. Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Aloof"

3
22/02/2016

Was here for a wedding ... Scary ride leading upto this resort ... Deep in some villages.literally a single road. Could not have made it without GPS. Great lawns .. Good for destination wedding if you are not expecting any local guests. Too far for a private affair.

"Below average, would not recommend for quality seekers"

2
20/02/2016

Went to Best Western with my wife recently. To start with, gps does not help at all...had to call hotel reception to confirm route. I had asked for double-bed room at the time of booking and they provided twin bed at check-in and when i complained they arranged for a double-bed size mattress quoting all double bed rooms are occupied. The room was a family room with seperation by a common door between two rooms where another family was staying and really noisy people, i had to knock their door at 2 AM to be quiet. The food was at times good at times average. Chef at breakfast was missing on second day (was on-call basis if you want an omelette) since the larger group had gone and they considered us as non-existent. Door key stopped working in eve so had to go to reception which was far off from the room. To top it all off, they took 100% payment in advance when i checked in so that customer does not have any power to complain or anything. Overall, i would be much happier shelling out more to taj or other resorts than coming back here. Choose only if cost is a constraint.

"Unpleasant in quieter environment"

3
17/02/2016

The place is away from Delhi - Jaipur highway. Unfortunately small signboard is not of much help. The rooms are cold and not provided for. The service is slow and unprofessional. The front office staff are casual so are the finance who insist the visitor to go to account section to make payment rather than receiving the same the front office. disappointed. The food too is average.

"Nice Stay With family"

5
17/02/2016

We went at this place to celebrate our anniversary on 15th and 16th Feb. It was my second visit at this place (the first one with my office team). This is a awesome place to spend a day and relax. Nice food and courteous staff (contrary to the reviews wherein many people have written that staff is not helpful). Right from checkin to checkout every thing was awesome. We bought complete holiday package which includes stay, all meals, evening tea and cocktail. The room was excellent and well maintained. The staff at all places was well behaved and very prompt in service. The food was nice and so was the snacks with evening tea and cocktail. All in all a nice place to spend time.

"Best Western Country Club Resort"

4
15/02/2016

We were stayed on 12 and 13 February'2016 for business meeting. It was nice experience at stayed in this resort. Beautiful Hangout place, Nice food with courteous staff. I had enjoyed my office Annual meet here. We had enjoyed DJ sound party, Gaming zone like badminton, loan tennis, cricket etc. Also enjoyed breakfast, Lunch and dinner at buffet restaurant area. Really lovely place, must come with family together and enjoyed resort.

"Nice stay with family"

4
15/02/2016

Nice property with water pond, cricket ground, badminton court, TT table, Lawn tennis, volley ball, Spa, you just name it and they have it in the property. peaceful environment without city noise.i visited this place twice and will visit again.

"Awesome Place"

4
09/02/2016

Awesome Hangout place family, office pals... or your college gang... Nice food with courteous staff... I enjoyed my office Annual meet here.... will definitely look forward to visit again. Out from the hassle of city life... relaxing place

"PERFACT PLACE TO VISIT & STAY"

5
08/02/2016

Just i been to Resort Country Club for my Office Meeting stayed over there for three days . I observed that this is the best place for office meeting as far as enviornment/cleanness is concern simaltaniously i feel that this is the only place for family enjoyments plenty of Rides & games for kids for all the age group right from 5yrs to end of he age .As far as Food is concern this is best in taste delicious which i have got the comments all across my colegues though have come to attand the meeting across India . Resort Staff is well decplined & well mannered service is excellent in the room as far as outside & dining hall.

"Nature Walk"

4
08/02/2016

one should try best western services and food.good place for unwind your body and soul....will explore more in future. highly recommended to all... UMa-GM member relations, add value to the resort with is hospitality. keep up the good work and stay connected.

"Fun Time With Family"

4
07/02/2016

Very recently we made a trip to Best Western with close family and friends. For sure it is one of the best places to be for a fun weekend with family. There are a lot of activities that they host that helps you to spend quality time with your loved ones. The food is reasonably good if not sumptuous. The place is well kept and the staff is very friendly. The whole experience leaves you wanting more and emotes you to visit again. With a comfortable distance from Delhi, this is now one of my favourite destinations to spend a quick and quality fun weekend.

"Worst service"

1
06/02/2016

Poor room service. Poor staff. Even after 2 hours no room service. In 40 minutes got milk for my kid in room. Called many times they always says milk left but received in after 40 minutes. Never come again. They have there own rules above the government also. While come here follow the rules of this resort which are not relevant. It must be improved.

"Weekend Gateway..!"

4
03/02/2016

If you want to spend your weekend with great food, outdoor activities and relaxing resort , this is your resort. This is really a very huge resort with 2 big gardens, pool , outdoor games and nice bar. For indoor games you can also enjoy table tennis and snooker. Lobby is bit small but rooms are specious and modern. Just 40 minutes drive from New Delhi.

"Very big & excellent Resort with all facilities"

5
22/01/2016

We booked it online and was not aware of it before we go there, but we found it a big and excellent Resort with almost all facilities a Resort must have to enjoy and relax. Rooms were big enough for family with kids with personal balcony. Most amazing thing was live belly dancers on stage while serving mocktails, cocktails and dinner. They also organized a Rain dance that everyone enjoyed. Only Drawback is its little far than Gurgaon after Manesar. We had nice stay. Thanks a lot for the Hospitality

Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Shri Pal S, Thank you for sharing your valuable feedback with us. It is a pleasure knowing that you enjoyed the services provided by the hotel and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards. Roop Sodhi Executive Director – Club Best Western Resort Country Club

"PLEASANT DAY OUTING"

4
19/01/2016

we were last weekend in this beautiful resort with family. we had great time in sun soaked day in the resrt. . enjoyed their sumptuous lunch. staff was ever helping and courteous . special mention for mr manoj jha, who looked after us very well. all the kudos to management.

Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Krishan, We thank you so much for taking your precious time to write such encouraging review about our hotel, amenities and the service provided by our staff members. It is our constant endeavor to ensure that every guest is made feel special and served to exceed their expectation. Regards. Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Average property....but still good for family/group outing! "

3
10/01/2016

Located near to manesar, on delhi jaipur highway this resort is ideal for a day out with family for leisure. Has got huge to offer from activites like camel ride, horse ride etc and sports like badminton lawn tennis cricket etc. there is much more.... The property is old though rooms are quite average but the quality of food and overall service of staff is really good. At this price its a good and recomended option around ncr.

Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Jatin, We thank you for staying at our resort & affording us the opportunity to serve you. It has always been our endeavor to continually upgrade our facilities & services, to provide the best to our guests which they rightly deserve ! We thank you for your valuable feedback & assure you that on your next visit to our resort, you will find our facilities more than your expectation. Regards. Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Weekend Getaway Near Delhi"

4
06/01/2016

Stayed in Resort Country Club for Saturday Night with Family for relax in August. The Room is little small but good for couples. if you are travelling with kids you have to take family room otherwise it will be tight for all. They offer all inclusive package in weekends and if you see their buffet spread is really big and all the dishes are mouthwatering. As this resort is Family resort, you will get food variety for all age group. The staff is very courteous and helpful in every manor. This is our second chance to stay in resort and definitely will come again.

Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Issar, We thank you for staying at our resort & affording us the opportunity to serve you. It has always been our endeavor to continually upgrade our facilities & services, to provide the best to our guests which they rightly deserve ! We thank you for your valuable feedback & assure you that on your next visit to our resort, you will find our facilities more than your expectation. Regards. Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Loved it"

5
02/01/2016

Good resort near Delhi.. They serve really good food and have lot of exciting activity games to enjoy your time.. Staff is really good.. Just keep in mind to have a look at the location of hotel as Google map points out 2 locations and one of them is not correct.. This resort is in para.. Just keep a note of that :)

Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Vivek, Thank you for sharing your valuable feedback with us. It is a pleasure knowing that you enjoyed the services provided by the hotel and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards. Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Family place for one night fun near Gurgaon/Delhi NCR"

3
30/12/2015

I checked in this place on Sunday 20th December with 2 other couples and 3 kids in total. I would recommend this place to families with kids for a one night stay. details below Pros 1. Location- it took us only 35 mins to reach here from Gurgaon 2. The place is nice with swimming pool, childrens play area, complimentary Horse ride, camel ride inside the resort. 3. Play area for adults with the likes of Tennis court, volleyball court, badminton court, cricket nets, dart games etc. 4. There is a very good picnic spot half km from this resort known as 'Enuf Garden' a must visit place for family picnic 5. The buffet Food is decent, we had all 3 meals included in our package through goibibo. 6. they also have other activities to keep guests entertained like tambola etc. Cons: 1. The house keeping service is below par 2. we had 3 rooms to us however only 2 were cleaned and the third one was cleaned only after we shouted at the reception at around 5pm (checkin time was 2pm) 3. the room service brought us beers at night as ordered however there were no bottle openers. When we asked the staff who delivered the bottles to leave the opener, he refused and said he has only one as asked us to call the housekeeping and figure out ourselves. This happened more than once when the staff refused to help and kept us telling to call house keeping and house keeping told us to call room service as this was not there department ( for a moment it seemed like we are in a govt office where no one wants to satisfy the customer but just pass on the buck) Overall, the kids will love the place with the huge children play area and open lawns to run around.

"weekend fun"

4
29/12/2015

located a little far away from the highways, it seems like not a place which will be satisfying in first preview, but then its just the cover. you need to turn the pages of this book. Good rooms, number of sports and good food will make your stay a very pleasant one.

"Just OK place"

3
28/12/2015

The resort is good for a day's outing. Spread wide across, it is a nice and open place. The rooms, though are not very well appointed and look and feel quite dated. Food is also average and not really something to look forward to

"A perfect family place worth visiting again and again..."

5
27/12/2015

We had our first "school-friends'-family reunion with an overnight stay" at Resort Country Club, Manesar in Dec 2015, and there is absolutely no exaggeration in my saying that we had an absolutely memorable stay and time spent at this place. While I had spent full-day with family at this place a couple of times in the past, this was my first overnight stay at the resort. The 1-day package was fully packed and with satiating and with substantial variety in luncheon/multiple-snack times/dinner/breakfast, together with courteous staff and personally well looked after, the whole experience left us with nothing more to expect; but only to crave for more time and a heartfelt wish to let the time standstill...

"MAMCOS REUNION 2015"

4
24/12/2015

It was Ruby Reunion-40 years after completing our Medical Graduation from Maulana Azad Medical College.The get together at resort was full of fragrance of sweet memories and Nostalgia.It was a large group of 94 people.The staff at front desk was courteous and helpful.The service in Pavilion restaurant and drinks in conference room was swift and praiseworthy keeping in view that all of us descended for food practically at same time.Housekeeping was at our beck and call.The billing staff was also cooperative.This is a place ideal for reunions or get together for big groups having excellent recreation facilities for children and adults.

"Nice place for a day outing"

4
23/12/2015

this place is nice for a day outing.We went in a group for a office outiing. Camel ride, horse ride, goat ride..swimming pool..the place has it all.The place is located on Tauru road of Manesar.The road is not that great but the resort itself is very nice.

"Worth give it a try!"

4
22/12/2015

It's a nice place to go for weekend getaways, i've just been there with a family and spent good two days in a relaxation. They have almost all the facilities for everyone in like kids play room, sports ground like Long Tennis, Badminton court, cricket ground etc. Facilities like toy train, bouncy and camel/horse ride were really good to keep my baby engage for a whole day. Food was also good though the varieties could be more in buffets, Rooms and property are cleaned and well maintained. Staff is also good as overall it's a perfect weekend getaway trip and its worth try it. Will to be there again in another couple of months. Recommended!

"MAMCOS batch reunion"

2
20/12/2015

Poor housekeeping.Couldnt get hot water in the morning inspite of repeated reminders. During lunch or dinner was difficult to get Naan or Roti served. Single Bartender to serve to large number of guests,discourteous.

"not recomendable"

1
18/12/2015

although it is a good property the staff and house keeping is poor. If god forbid you keep something loose in your room you might loose the item forever. Hotel just won't respond. So take extra care of your belongings. It might get misplaced. I had a chance to stay here from 12 to 14th dec'15.

"Poor behaviour of staff"

3
13/12/2015

Though it is a very special place to visit with your loved ones but the managers over here are rude and dont show any courtesy at all with us.No problem with the property maintenance,facilities, but the behaviour of staff will make you feel uncomforteble.I visited this place as a guest member with my family.We are not a member of this property but if the staff over here would be polited with me i would definately take the membership.We were charged for the lunch buffet here which include lunch and evening tea.During evening Tea time there was a pakoras counter which were for the people who charged for the room but i wasnt aware of that fact and i put some pakoras on my plate.When i was having that pakoras their managers came and saw our table and sent off the staff member asking us not to take the food this made me so embarrased that i want to leave that place as soon as possible.Never expected this cheap thing from a resort which is extremely special.Hope the management will work on this.

Poonam A, AM-Advertisements and Sales Promotions at BEST WESTERN Resort Country Club, responded to this review
Dear Mr. Nitish Goel, Regarding the embarrassment caused to you at the club, we have pulled-up the F&B staff to be very courteous to the guests. We also tender our apology for the inconvenience caused to you. Needless to mention that it is always our endeavour to provide the best to all our guests which they rightly deserve ! Regards. Roop Sodhi Executive Director - Club Best Western Resort Country Club

"Beautiful property, worst service"

3
12/12/2015

You come in and the property throws you in a dream, till you realise why the staff wears smiley buttons pinned to their uniform, cause they don't smile, you ask for something and they look at you as if you've asked for their life. Only one key card per room, so if you're sharing a room, you have to stick together, did I mention rude staff, food isn't that good either, but the property is beautiful, did I mention the staff...yes they aren't actually smiling, its their smiley buttons pinned on. They seem to all be afraid of their "madamji" and its great if you can rough it out and have a lot of money to throw.

Poonam A, AM-Advertisement and Sales Promotions at BEST WESTERN Resort Country Club, responded to this review
Dear Mr. Dhananjay, Your feedback is very important to us & also instructed to all staff to welcome the guests with a smile. We assure you that on your next visit, you will find our services more than your expectation. Regards. Roop Sodhi Executive Director - Club Best Western Resort Country Club

"Amazing"

5
06/12/2015

It was an awsome stay..each n every thing was superb..comfortable room.helpful staff.good n variety of food.fullest of entertainment for kids n elders..it was a dream come true holiday..plz visit this place..

Poonam A, AM-Advertisement and Sales Promotions at BEST WESTERN Resort Country Club, responded to this review
Dear Ms.Komal Thank you for completing the survey regarding your recent stay at our property and filling such encouraging review about our hotel, amenities . It is our constant endeavor to ensure that every guest is made feel special and served to exceed their expectation. Thank you once again for your valuable review and looking forward to host you as our esteemed guest in the near future. Sincerely, Roop Sodhi Executive Director Club BEST WESTERN Resort Country Club

"NICE LOCATION, EXCELLENT FOOD, POOR MAINTENANCE"

3
05/12/2015

Very large resort with multiple outdoor amenities. Excellent food at the restaurant. However the condition of rooms was very average. Poor maintenance of the rooms - Especially bathrooms which are very small. The shower was of poor quality spraying water all over.

Poonam A, AM-Advertisement and Sales Promotions at BEST WESTERN Resort Country Club, responded to this review
Dear Sir, We thank you for staying at our resort & appreciating quality of our food & indoor-outdoor leisure activities. Your suggestions for upgradation of some facilities are noted & the required steps will be initiated to provide the best to our guests which they rightly deserve ! Looking forward to serving you in the future & assuring you that on your next visit you will find our services more than your expectation. Regards. Roop Sodhi Executive Director - Club Best Western Resort Country Club

"Team Event"

3
05/12/2015

It's a nice and green property tucked away between farms off the national highway Overall this place seems to be built up for large groups only with shampoo and soap dispensers fixed on bathroom walls Very average overall maintenance and average quality of food I am certain this is an economies of scale operation instead of a luxury resort for families Not bad for its intent and purpose

Poonam A, AM-Advertisement and Sales Promotions at BEST WESTERN Resort Country Club, responded to this review
Dear Mr. Prashant Agrawal We thank you for your suggestions which would enable us to further upgrade our facilities. Regarding your observation of shampoo & soap dispensers, it may be mentioned that we also provide dental & shaving kits, & talcum powder on demand by the guests. Needless to mention that we are giving value for the money. Looking forward to serving you in the future. Regards. Roop Sodhi Executive Director - Club Best Western Resort Country Club

"Awesome"

5
02/12/2015

Awesome is the only word i have for this beautiful place. Its little expensive but worth every penny. Amazing hospitality, well maintained and great food.. everything one can wish for... Must must go surely..

Poonam A, AM-Advertisement and Sales Promotions at BEST WESTERN Resort Country Club, responded to this review
Dear Ms.Shilpi, Thank you for sharing your valuable feedback with us. It is a pleasure knowing that you enjoyed the services provided by the hotel and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Nice family weekend getaway with good facilities"

4
29/11/2015

The facilities are excellent, with a full fledged cricket stadium and variety of options for different sports. The area near the pool is really excellent for having a relaxed evening with your family. You can have light snacks at this place and the artist that performs here singing songs while playing the guitar was an awesome experience. Though I was here with my colleagues for the sales conference, the comfortability and pleasant stay makes me consider for an outing with my family. Though the rooms which were allotted to us were a bit far, I believe the higher end rooms are just across the green area near the pool. Overall a great option for having a rejuvenating weekend with your loved ones.

Poonam A, AM-Advertisement and Sales Promotions at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Kapil, Thanks for your review & liking our facilities & services. Your feedback is important for us & enables us to further upgrade our facilities and services to provide the best to our guest which they rightly deserve ! Kindly do visit us again affording us the opportunity to serve you. Regards, Roop Sodhi Executive Director - Club Best Western Resort Country Club

"Great weekend getaway for families"

5
09/11/2015

Had an excellent family outing here. We had booked 17 rooms. Minor hiccups are always there in any trip / outing, but every time their team would go out of their way to help out the guests. What else can you ask for. 1. Food - excellent spread with good preparation throughout the stay (lunch, breakfast, dinner) - 4.5 stars 2. Rooms - well appointed, well maintained rooms with access to green lawns (cottages) - 4.5 stars 3. Activities - there is something for all age groups. facilities are well maintained. children - animal rides, theme park with swings and toy train, swimming pool, adults - sports (TT, LT, Cricket, Badminton, Volleyball), swimming pool - 4.5 stars 4. Hospitality - an excellent team led by Mr. Raman Mishra and Mr. Ramesh. Both highly experienced and accommodating to guest requests - 5 stars 5. Housekeeping - good in general, but at times feels understaffed as it takes minimum 20-30 min. to fetch basic things to rooms (e.g. water) - 3 stars 6. Room service - as good as non-existent. But to their credit, they tell you in advance that they don't provide room service. So, no complaints - 3 stars 7. Experience with Sales team - good experience overall. Our spoc was Ms. Shivi who made conscious efforts to guide us and follow-up with us before the event. Ms. Rajput was very professional and maintained clear communication throughout. She also informed us in advance about another big group party there on same day (and potential DJ noise issue - which never happened btw, as ops team ensured their DJ was shut at ~10:30p) - 4.5 stars Will definitely recommend to family, friends and colleagues.

Poonam A, AM-Advertisement and Sales Promtions at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Rahul Jain, It is a pleasure knowing that you enjoyed the services provided by the hotel and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Thank you once again for sharing your valuable feedback with us. Regards, Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Over all good"

4
24/10/2015

Over all we had a good experience during our stay and staff was also nice. Food was of good quality and children enjoyed the play area, horse, camel rides. During the check-in visitors are welcomed with garlands.

Poonam A, AM-Advertisement and Sales Promtions at BEST WESTERN Resort Country Club, responded to this review
Dear Sir, We are happy to note that you had a comfortable stay at the resort. We are looking forward to the opportunity to serve you in the future also. Regards, Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Pigging out"

4
22/10/2015

The resort offers the best of food and beverages in a serene and lush green sitting dotted with the prettiest of cottages. We had stayed there with family for 2 days - and really enjoyed a relaxing holiday. In particular the food and snacks is quite outstanding - and we really had a wonderful break. Also being the resort members, the service and service standards both were very good as they really looked after us.

Poonam A, AM-Advertisement and Sales Promtions at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Praveen, We thank you for liking our facilities & services & happy to know that you had a comfortable & enjoyable stay at the resort. Kindly do visit us again affording us the opportunity to serve you. Regards, Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Huge Property with lots of activites..super cool for families with children"

4
15/10/2015

they were full , so we had to wait a little for check in , in the meanwhile we were told to go and have lunch ,so that they manage everything -which we did , and then proceeded towards the room after travelling a long way inside their property-we got a standard room ( though a little stench of moisture/seelan), we opened the windows for a while - otherwise nice, we were told that their studios / bigger rooms were much better. the best part of the place was the size and activites that they had for families / friends to do together which is most mandatory for families with children , we played cricket in the nets, tennis, badminton, swimming,rode cycles( on rent), the place had lavish space to it with huge gardens, ponds , etc even a full fledged cricket ground. they stuff you with food - with the lunch , evening tea , pre dinner snacks , drinks, dinner and finally breakfast next morning -and you dont want to eat anymore even if u nibble at each meal, overall great with kids in good weather. and just about 1.5 to 2 hours away from delhi , only con : we had to park very far and drag luggage into the resort and then further uptil the room - which was very cumbersome, need to have a valet and proper service thereon.

Poonam A, AM-Advertisement and Sales Promtions at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Singal, We thank you for liking our facilities & services & happy to know that you had a comfortable & enjoyable stay at the resort. Kindly do visit us again affording us the opportunity to serve you. Regards, Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Staff never smile. Food was pathetic."

3
15/10/2015

I was there with my husband for my birthday celebrations. Staff was aware of this occasion well in advance, however none of them were bothered to wish or to do something for us. Staff never smile they look and work as of it is not a leisure property its a graveyard. Property is good. Lot of activities to do. Food was pathetic in the buffet. I was scared to try In room dinning. Fun part was the cocktail in the evening which had music and dance. Russian belle dance was fun.Be courteous to your guests and improve your food.

"good family resort specially if you are wid kids,cool,peaceful,lots of physical activities platform is their."

4
07/10/2015

room which was alloted to us was ok,but according to price we paid its not worth,although rest of the factors like children play area was awesome,my children enjoyed playing over their,child pool is also plus point,n more over they havte children activity room. lots of activities are thier like ludo,chess,table tennis,large ground for cricket lovers,badminton,lawn tennis n many more food menu is medium class, but chefs n waiters are very cooperative they made less spicy food for me when i complained about spicy food. house keeping is super fast.

Poonam A, AM- Advertising & Sales Promotions at BEST WESTERN Resort Country Club, responded to this review
Dear Ms.Mamta, We thank you for liking our facilities & services & happy to know that you had a comfortable & enjoyable stay at the resort. Kindly do visit us again affording us the opportunity to serve you. Regards, Roop Sodhi Executive Director - Club Best Western Resort Country Club

"Grt place"

5
05/10/2015

Have visited this place couple of times. Wow experience. Food is the best, they have many activities to keep engaged n SPA centre to relax. Full marks on hygiene, room service, swimming pool. They have separate children park and kids indoor games. Awesome is the word for them

Poonam A, AM- Advertising & Sales Promotions at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Yogesh, Thank you for sharing your valuable feedback with us. It is a pleasure knowing that you enjoyed the services provided by the hotel and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Reviews about visit"

5
05/10/2015

Hi ! My name is Deepak and i would like to share my my experience which i had on my last visit to Western Resort Country Club, especialy the reception area and staff....although it was a good experience in whole however the kind of welcome i recieved at the reception area by one of the staff named Shivangi,was truely pleasant and memorable..The way they welcomed me by putting Teeka on my forehead and all i was quite amazed and pleased to recieve such a warm welcome and honest treatment....hence i wanna say it rocks and i do recommend to my friends and business partners and co workers to visit the place as its worth money and time being there.....As food is nice,staff is good..its a good exp in whole again...

Poonam A, AM- Advertising & Sales Promotions at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Rocky, Thank you for sharing your valuable feedback with us. It is a pleasure knowing that you enjoyed the services provided by the hotel and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Good place for meetings & family"

5
05/10/2015

Excellent location. Very Good service. Very courteous staff. Over all a memorable Holiday Experience. we enjoyed alot and captured lovely moments. Specially love the way we attended & welcome by Relationship manager (Shivangi)

Poonam A, AM- Advertising & Sales Promotions at BEST WESTERN Resort Country Club, responded to this review
Dear Mr.Yogesh, It is a pleasure knowing that you enjoyed the services provided by the hotel and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Thank you once again for sharing your valuable feedback with us. Regards, Roop Sodhi Executive Director – Club Best Western Resort Country Club

"Good place for relaxation"

4
02/10/2015

This one is a difficult one as I didn't really encounter any major issues. Good place for relaxation good view and service. Close by Delhi to chill as well making it easier to access. Rooms are clean service is good not exceptional but yes very good.

Poonam A, AM- Advertising & Sales Promotions at BEST WESTERN Resort Country Club, responded to this review
Dear Ms.Shruti, We are happy to note that you had a comfortable stay at the resort. We are looking forward to the opportunity to serve you in the future also. Regards, Roop Sodhi Executive Director – Club Best Western Resort Country Club