Best Western Hotel Resort Country Club, Gurgaon

Best place to go near Delhi , Specially the new year party , All inclusive package really worth it , Kids enjoyed their time and we loved the activities , Staff is really very polite and supportive , they doesn't seem to have a NO for anything

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thank you for your words of appreciation and encouragement. We are delighted to know that you enjoyed your stay with us. We are truly grateful for the wonderful things you have said about the Resort, team, and services. At The Best Western Resort Country Club Manesar, we are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward. I have shared your feedback with everyone at the Resort, your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. We are delighted to have you and look forward to welcoming you back. Sincere regards Poonam Arya Asst. Revenue Manager

We have booked a event in April for November, their GM Ms. Sodhi is so much old and she never ever used to remember anything and disclosed the rates in front of guest in our second meeting. I have got a eye opener when in the month of November 1st week they have closed the event directly and informed me that guest has postponed their event. However event happened on same date as they were lying, Later when I proved that event happened on same date they have stop reverting. My entire efforts and planning of 6 months gone for the toss, Loss of money, and wealth, The most unprofessional and liar people sitting in Management.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Greetings! Thank you very much for posting your feedback about your experience at Best Western Resort Country Club, Manesar. I have taken a note of the concern shared by you but guest sent us an email which is mentioned below. We value your patronage and look forward to welcoming you back. Warm Regards, Poonam Arya Asst. Revenue Manager ................................................................................................................................................................................................................................ Dear Sodhi Mam, I have gone thorough the mail sent by DuckHunt Travels to you. It is surprised to see the contents of mail. We have never engaged DuckHunt travels as our agent.As you know I came in my own to finalize the venue and discussed with you in all front including rates before finalizing . DuckHunt travels is seems to a great fraud . I have organized lots of activities in your resort in past also. I am aware of your rates and other facilities before hand. Now my humble request to you and your management not encourage this type of establishment (DuckHunt Travels) in future. He( Ashis of DuckHunt)is number one cheater ever I have seen. Regards T C Sarmah Vasantkunj, New Delhi 9650391854

Had a great and comfortable stay. Manager ,Mr Ramesh ji was really helpful and he made our stay memorable. Thank you all the staff and Special thanks to Ramesh ji. Food was very delicious. Room were very clean and comfortable.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Regards, Poonam Arya 9717889939 Asstt.Revenue Manager

Awesome ambience, excellent food and the best part was the kind of prompt service I have experienced, I was not expected. Staffs are very courteous and polite. Apart from it it has got nice comfortable rooms with big open area and lawn. Everything was nicely maintained and well managed.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Regards, Poonam Arya 9717889939 Asstt.Revenue Manager

WONDERFUL EXPERIENCE! We were there during the weekend We had a great time at the Club Nice rooms, wonderful food Facilities are awesome , it's a great place Open green areas away from the rush of cities

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 Asst - Manager Revenue

Justa brij bhoomi Nathdara location is really very good. Super service in restaurant Team Mr viram he is very helpful. Very good unexpected resort. Food and variety is very good. Thank all justa Team.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 Asst - Manager Revenue

It's all perfect. From check-in experience, getting complementary upgrade. Mr. Ashok Patel is very humble & always ready to provide some special treatment. Also got special treatment at restaurant with extra complementary desert. Arranged Car for site seeing at very reasonable rates & with good travel agency. Mr. Ashok Kumar was very helpful for all the arrangements. We were offered complementary coffee at the time of check-out .. All memorable experience .. Experienced very Homely atmosphere during our stay. keep it up Best Western team ..

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Regards, Poonam Arya 9717889939 Asstt.Revenue Manager

Over all a good place for weekend holiday and get togethers. Food is very good nicely prepared. One of the best resort in Delhi ncr. Can't write write more. Pls ask trip advisors to reduce the minimum characters condition

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for visiting the resort & liking our facilities, services. We also thank you for graciously awarding 5 WOWs for the services. A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 9717889939

My recent visit to the resort on 29th and 30th October for a weekend stay was indeed memorable. The cooperation shown by the staff - especially Mr Ramesh with the room bookings allowing flexibility of early check-in; and Mr Raman Mishra who is F&B manager - was exemplary and commendable in making my stay at the resort extremely comfortable and memorable. The room was tidy and The food was excellent I will make it a point to come to the resort at the earliest opportunity to make more sweet memories.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

In the recent past, we visited the BWRCC for a corporate event and it was truly an overwhelming experience. This is an amazing resort situated in the heart of NCR (Manesar). Frankly speaking I being the organizer was a bit hesitant initially but after I personally visited the property, rooms, conference hall, food menu etc. I gained confidence. I guess it is the biggest resort in NCR with such a greenery. We witnessed couple of peacocks & ducks in morning hours. Must say, the front desk staff ladies (Saroj and Bhawna) are very professional and makes our corporate group check-in very smooth. Each staff working there is polite, humble and treats you like their family member. The rooms were cleaned, comfortable and smells good. Furthermore, there is a variety of activities (Cricket, Badminton, Tennis Court etc.) available for guests. There is a convenient store where guests can pick up a few items. In conference room also they gave dedicated person/ executive throughout the day for any requirement. DJ session was also a lot of fun. We recommend their “Beetroot Halwa”, this was so tasty that we asked Chef (Mr. Ravinder) to keep it as a special treat for our staff. The food was delicious, and everyone praised it. Special Thanks to Mr. Raman Mishra (F&B Manager) who managed our stay and continuously stood with us and took care of every last-minute request. Our sincere thanks go to Mr. Uma Shankar (GM Sales) for his professional commitments and making this event a success. A lot of our employees also showed interest in visiting this place personally along with their families later. Thank you very much for the great hospitality. Look forward to visiting the property soon. Anurag Sharma

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Warm greetings from the Best Western Resort Country Club,Manesar! Thank you for taking the time to rate your experience. I am glad to hear that you had a pleasant stay with us. We are happy that you found our team cooperative and helpful. Do refer us to your friends and family for their next destination. We will ensure they all enjoy the same quality of service as you have. We're happy that you're happy and we're looking forward to your next visit. With Warm Regards, Poonam Arya Asstt.Revenue Manager

This was our 4th visit to this resort in the last 7 years and we found that the get up of the rooms has improved tremendously. The bathrooms have been totally renovated. The staff in the reception area as well as the room and restaurant areas were extremely courteous and helpful. Room service is excellent. It is such a pleasure to have a short 1 week holiday at the resort which is about 50-60 Kms from New Delhi. Ravi Puri

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 97178-89939 Asstt. Revenue Manager

We had our company's Family Day event at Best Western Resort Country Club. Best Western Resort Country Club was the perfect choice for us, there is large event space for various activities and the great staff made sure the events went smoothly. The hotel food was also of a very high quality with an impressive choice at breakfast. Combined with a stunning view and greenery around, we couldn't have asked for a better place for our company. Thank you for making our event so special.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 Asst - Manager Revenue

5 days stay was really good. The staffs are also good and friendly. Foods are testy. If you want to breathe some fresh air, if you want some peace in life, If you want some relaxation just go there. For newly married couple it is fine, For business purpose it is fine.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

This a diamond in the rough the suite was lovely and the staff tremendous. If you want away from everything then this the place to come. Great for holidays with the kids Also in my opinion great for conferences as there is nothing nearby. They have a restaurant so you do not have to leave the property

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Warm greetings from the Best Western Resort Country Club,Manesar! Thank you for taking the time to rate your experience. I am glad to hear that you had a pleasant stay with us. We are happy that you found our team cooperative and helpful. Do refer us to your friends and family for their next destination. We will ensure they all enjoy the same quality of service as you have. We're happy that you're happy and we're looking forward to your next visit. With Warm Regards, Poonam Arya Asstt.Revenue Manager

Had an amazing stay at this lovely , well maintained property , had fun activities , many sports to opt for , and the highlight was the pool -seemingly quite big clean with a bar setup near it The food and buffet was lavish . Mr mukesh the restaurant manger is very cooperative with all the guests and has all the liesuning skills to entertain all your demands . Above all , the front desk manager Mr Ramesh is a gem of a person , always at his feets working his level best to keep up the high standards , and concludingly had an amazing trip and would love to visit here soon for i found peace here leaving Behind the chaos .

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 Asstt - Manager Revenue

Great place to spend your vacation with family. Friendly staff with brilliant service. Restaurant incharge Mr.Ramesh and Mr.Mukesh were very cooperative and even offered to serve as per choice beside the buffet menu. Above all the front office manager Mr.Ramesh is very amiable person with a very cheerful personality.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Sehgal, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Regards, Poonam Arya 9717889939 Asstt.Revenue Manager

I was looking for a short holiday near gurgaon, found best western via online search. Went there with family. It was a great experience kids had an amazing time in the pool and garden . A very well maintained property, cordial and helping staff. Safe and clean environment. Great food. Overall it was a wonderful experience for the family in nature, . Special mention for the great service by ladies on the front desk.. thanku so much all team

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 Asst - Manager Revenue

this place is so much close to nature and staff is also very much helpful....thank you so much to all for make my trip memorable .. my wife also was very happy with the service .. highly recommend .must visit

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 Asst - Manager Revenue

Smelly rooms. Broken and / or missing inroom facilities. Unsafe exteriors ; insects wild life ...termites in grass lawns and bushes ..which sadly the resort pits out as its star attractions leaves much to be desired. Swimming pool only for show ...water not cleaned regularly..no hold bars....attendent not in swimming gear with no personal hygiene or softskills..or training.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Greetings! Thank you very much for posting your feedback about your experience at Best Western Resort Country Club, Manesar. I have taken a note of the concern shared by you and I assure you same will be look into for improvement as refurbishment of the property is going on. We constantly strive to provide our guests with a memorable service experience. We value your patronage and look forward to welcoming you back on your next visit you will find the place more than your expectation. Warm Regards, Poonam Arya Asst. Revenue Manager

We went for a corporate outing and the hospitality was A1, the food lounge and cafeteria had a premium vibe, staff was very friendly. The sports area is fully equipped and the resort is really well maintained. A must visit.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for visiting the resort & liking our facilities, services. We also thank you for graciously awarding 4 Wows for the services rendered by our staff . A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 9717889939

We were more than 100+ people, the resort team managed so well. Entire event went flawless without a single issue. Team activities conducted by Mr. Peter were amazing. Best place for Corporate Outing.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for visiting the resort & liking our facilities, services, quality of food. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff (Mr. Peter were amazing. ). A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 9717889939

i was there Yesterday and it was great experience of my stay with my wife staff was very polite there specially Ms. saroj she help us and guide alot very polietly specially thanks to the lady - Thanks !!!!!

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Aman, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Regards, Poonam Arya 9717889939 Asst.Revenue Manager

Location of resort is terrible no sign board are there u can on rely upon google maps , road nearby are in worst state with big pitholes . Upon reaching We waited for bell boy atleast 20 minutes , then reception staff left us to figure out our way to room didnt give us a shuttle to escort ,As room are very away from reception area. Resort has ample space but it is poorly maintained, ambiance is not same as shown in pic ( online ) Train area is poorly maintained with visible cracks on train & cemented bunches are broken , swings were rusted and perforation is seen on them easily . There are some activies like badminton& golf ,but there no sports gear for them . Swimming pool is dirty with leaves & ants in them nearby shower need maintenance, Room are not upto mark according to charges , cleanliness is a concern as I doubt they santise the rooms .The washroom was not working properly. For that price overall room isn't well maintained ,Stains on walls, chipped n stained furniture, NO wifi . Quality is worth ₹2000 -3500 room. Food quality is poor , they will serve u with pre-filled water bottle instead of packed bottle . I think management is careless abt customers & there health . Last but not least they will push u to checkout at 11am while in the booking mentioned Checkout time is 12noon .

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Greetings! Thank you very much for posting your feedback about your experience at Best Western Resort Country Club, Manesar. I have taken a note of the concern shared by you and I assure you same will be look into for improvement as refurbishment of the property is going on. We constantly strive to provide our guests with a memorable service experience. We value your patronage and look forward to welcoming you back on your next visit you will find the place more than your expectation. Warm Regards, Poonam Arya Asst. Revenue Manager

We planned our mini batch meet of 20 families of doctors from snmc 92 batch in this resort, it was a weekend event. The resort is excellent with spacious rooms, good enjoyable aminities specially swimming pool. The food was also good with many varieties. Special thanks to your front office manager Mr Ramesh, who coordinated very well, made our check in and check out process very smooth. He also attended to our small small concerns and rectified them promptly.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for visiting the resort & liking our facilities, services. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff (Mr Ramesh). A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 9717889939

Just would like to say that the entire staff of Best Western Resort Country Club is very cooperative and helpful. Specially Mr. Mukesh Jha was very cooperative with our conference from 4 to 6 July 2022..

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Sir, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

Worst resort in the city. Ms. Archana, DGM is full of ego and attitudes. I called her for my booking and the way the query was dealt shows her hospitality and the mess we would invite by visiting any of their properties across the globe. Families travel for relaxation and peace. This lady at the Manesar property is full of nonsense and high drama. She screams on the call and humilities the clients. You ask her for clarity or more information she disrespects and calls you uneducated. No one wants such harassment. Bingo Best Western Resort for having such an amazing team to handle your affairs. First impression is always the lasting impression. I or any of my family members and friends will never use any of your properties worldwide.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Ms.Puja, We take this opportunity to thank you for your time in evaluating our product and services. Your review are much appreciated as they are indeed crucial in supporting our improvement efforts. We really apologies for the inconvenience which has caused you. In case there is any other area of development for us, I am available at reservation@resortcountryclub.com for any assistance. Request you to give us chance to showcase the true Best Western hospitality. We look forward to welcoming you. Thanking you & assuring you of our best attention & services always. Regards, Poonam Arya 97178-89939 Asstt. Revenue Manager

We went to best western resort this july to celebrate my daughter's 1st birthday with family…It was a great stay ..all the staff members are very supportive..facilities and food was awesome ..we all enjoyed the stay

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for visiting the resort & liking our facilities, services, quality of food. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff . A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 9717889939

Fabulous memories created here ,food service and staying went off very well. I will visit soon only of be behalf of raghvendra ji who feels better than others managers.... It's my pleasure to be hare,

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Sir, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 Asst - Manager Revenue

Awesome experience in the resort.. Food was tasty, well maintain property, staff was very dedicated especially raman ji, firoz ji, Bhim ji and Deepannday has managed everything what we need.. Best place to stay and party.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 97178-89939 Asstt. Revenue Manager

One of the worst resort services wise food wise food swimming pool room cleaning and house keeping best-age of money guys pls advice dont come in weekend..its bad experience never come with family……………………………….

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Greetings! Thank you very much for posting your feedback about your experience at Best Western Resort Country Club, Manesar. I have taken a note of the concern shared by you and I assure you same will be look into for improvement. We constantly strive to provide our guests with a memorable service experience. We value your patronage and look forward to welcoming you back. Warm Regards, Poonam Arya Asst. Revenue Manager

The resorts is very well designed and maintained. We are impressed with food quality. Services are above par. Swimming pool and Rain dance is awesome. And above this the DJ is mind blowing. Overall we had a wonderful experience.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest on wedding. Regards, Poonam Arya 9717889939 Asst.Revenue Manager

I stayed in the garden resort for 2 nights. It's extremely nice and wonderful. It has lot of activities for both children and adult. Restaurant food is nice. The staff is very helpful and is always there to look after all your needs. Since I was travelling with my 3 yr old kid, Mr Bhim Singh (from restaurant of resort garden) made sure everything was available. Although, complete staff is highly trained and professional but Mr. Bhim is best. Thanks

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest on wedding. Regards, Poonam Arya 9717889939 Asst.Revenue Manager

We hosted a three day wedding at the resort in May 2022. The event was very well appreciated by all our guests and immediate family members. Raman's on-ground arrangement and the great food by the chefs really made it worthwhile. Special support from Mrs. Sodhi was something something without which every wedding at any venue is incomplete. Her expertise with food, vendors and event management is exceptional! We shall always remember the property for its greenery, natural beauty and grandeur! :)

It is a very nice place, to be in here, all the things and managers are really caring and are always ready to support and help the guest who is there. Saroj ji, Bhim ji, Dimple ji, Ritesh ji, have all been very supportive and passionate to resolve all problems faced by us.

On talking about my overall Experience. I feel i never had such a good experience from decades. Amazing fun. Best days of my life without any delay. superb 3 course meal. Best gaming area with regard to cricket, swimming pool, badminton, table tennis.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Madam, Thanks for affording us the opportunity to host your stay & appreciation of the services. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

We booked for 4th April'22 one night stay bit stayed at Best Western Resort Country Club for an extra night ‘cause the services are excellent & unparalleled.The way Mr.Ramesh Kumar personally attended to us as soon as we reached there & his entire team ensured our comfortable stay. The meals were marvellous with lots of variety at hand & we highly recommend the property. We have been frequent visitors here & will continue to be there with our guests as often as we can.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

Indeed it was a superb experience to be at this lovely resort felt like so closed to nature .. wonderful place to see such greenary along with peacock dancing infront of our rooms .. morning tea outside our cottage .. night party with songs apart from the DJs.. i must say it's not only the property which is different from others in this Buzz of city life but the class of service by the team be it reception with welcome drinks...special thanks to Ramesh Ji for the support and superb coordination , concierge, House Keeping, In Room Dining , Restaurant Buffet .. freshly made pasta .. Bengal Nariyal ke laddo ..with heat beating Chach , fresh juices and so on ... Mind blowing good options in each meal .. and top class taste .. we felt blessed as our Dad who is 83 was so much taken care by all ..be it our Battery Operated Rickshaw Ashish Bhaiya Baba who was like always ready outside our cottage .. or the inter connected rooms that gave us the home feeling was wonderful.. Baccha party were like crazy with all the indoor activities and especially the camel and horse rides , toy train and pottery making with endless jhulas .. funpacked Rain dance and such lavish swimming pool .. indeed thinking to visit again soon and meet the lovely people of Best Western again ... A big thank you team ...

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for visiting the resort & liking our facilities, services, quality of food. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff (Ramesh Ji ). A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 9717889939

We had been too the place with our family, parents and kids. It was an awesome delight to see the hospitality of the central manager Mr sengupta, the reception Ms bhist, the dinning- Ms pratibha, Mr ramakant, Mr Rawat. It was lovely stay with cosy rooms and beautiful ambiens. Thanks to the team Western resorts for making a day free from all tensions, great swimming, rides, toy train and lovely DJ, MATCH IPL on the screen in beautiful lawn as in the picture. Best wishes and thanks again for the comfortable time of one night stay.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

Well maintained property with ample of activities for kids & adult. Mr.Ramesh reservation head is very supporting person & well aware of entire property. Room size are bit smaller but all the aminities are there in room..

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for staying at the resort & liking its greenery & indoor-outdoor leisure activities. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

Excellent stay at the Resort, very friendly and courteous staff. Mr. Anjan Sengupta, GM was very very helpful and courteous too. Wish him and his team All the Best. Dinner and Lunch menu should have more options.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

We had great time here. Nice ambience with all amenities. Took good take care by staff. One must go there in groups preferably. Nice foods. With all verieties. If you got tired from your work go and refresh your self here.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Sir, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

One word for this resort is Wow, I was thr with a group of 40 people and we stayed in Resort Garden area which is 300 mtrs away from main resort. Such a wonderful hospitality by whole staff. Specially wants to mention few people who are very good in the job. Mr. Sonu who was in restaurant and he was way to polite and very good at his work, everybody in my group was appreciating him. Mr. Raman, Mr. Ramesh both the managers are very humble and supportive, if I need anything they both were thr thru out our stay. Food was very good and rooms were very neat and clean. Recommend for corporate offsite or wedding.

Hospitality was quiet Perfect. And Mr. Raman Mishra was so supportive & helpful, whose always keen to listen or has ability to learn from the guests to improve more & more. And always a check whether clients are happy or not. And I guess that kind of Staff, Managers, Superiors etc Hotel Industry needs.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Manmeet, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

Amazing is an understatement for the service we received. I got married here and can't think of a better place. The staff was on their toes and made the stay really special for all our guests. Great!!

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We are happy to note that you liked our facilities, delicious food & personalised services during wedding event at the resort. Kindly do afford us the opportunity to serve you again in future. Regards. Poonam Arya 9717889939 Asstt. Revenue Manager

Amazing hospitality by best western resort, as always. Have been visiting the resort for about 10 years now and recently organised my brother's wedding at the place. Amazing food, beautiful ambience and comfortable stay. Would highly recommend!

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest on wedding. Regards, Poonam Arya 9717889939 Asst.Revenue Manager

Excellent decision to organise marriage at BW. Everything about this place is outstanding. Beginning from Hospitality, Food, Services, safety is remarkable. Lost valuables recovered. Must visit place.

Amazing stay. Property inspired from different states of India, really its a best property. Thanks to entire team for making our stay smooth from check in to check out. Special thanks to Mr. Raman for taking our request on priority. Excellent service and food. "Keep it up guys. Best Western have Best team.

Enjoyed a lot on 7/1/2022, huge lawn and rooms are cosy Staff is very friendly and Co-operative specially Ramesh ji, Gaurav ji, Mukesh Jha ji, Raman ji Food is also very good Ambience is also excellent Nice change to stay Will come again

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Manish, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

The place was very quite and beautiful at times and was a very happening and joyful place sometimes . It was beautiful combination . The staff is very helpful and the food is really very tasty . Very nice ambience and they have got many games and they have badminton , table tennis and tennis court and we can play ludo and chess and gold and chess too .

Visited the place for official outgoing of team, Good place to visit, following proper COVID protocol , front office staff was so good, handled our entire trip with so much professionalism with a smile everytime on face . Special thanks to Mr Ramesh Kumar for making our team outgoing a wonderful experience. Will recommend more team from office for outgoing.

Amazing stay at BW. I guess this is one of the best resorts in Gurugram. We enjoyed a lot. F&B service team served us so well. Mr. Raman and his team was so polite and gentle. We will come back with more family member very soon!!

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

Exquisite !! From the moment we arrived till the last moment of departure, we have had every whim and fancy of ours catered to with a smile. No request to big or small for any of them, like magicians out of thin air !! Secial thanks to Mr. Raman Mishra and his team, please take a bow for a job so very well done. It would be an absolute privilege and honour to visit this wonderful and lovely property.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Ms.Priya, We thank you for visiting the resort & liking our facilities, services, quality of food. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff (Mr. Raman Mishra). A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 9717889939

Best Western Resort Country Club is free from pollution & congestion of Delhi. The lush green Environment of the Resort makes us the perfect place for relaxing and enjoy our holiday Front office manager mr ramesh Bhardwaj had put all his effort to make our stay comfortable. So many many thanks to him to make our stay the perfect holiday.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

We stayed here on 23-24 Dec 2021. The place has something for everyone irrespective of the age group. This is a detailed review with the below sections: 1. Property (including facilities) 2. Rooms 3. Service 4. Food 5. Location 1. Property - The property is amazing and is spread in a huge area (around 8 acres). There are lot of open spaces and greenery in and around the property. Towards evening, peacocks can be seen roaming around in the resort. There are many birds species in the surrounding region. There is designated areas for each of the following sport - Cricket, table tennis, badminton, volley ball, Mini golf. A big chess and Ludo area is available which has boards drawn on the ground and the size of these boards is approx. 13X13 feets. Many swings are available for kids. A toy train is also available which kids enjoy a lot. There is also an activity room for kids. There is no dearth of options for kids and they enjoy a lot here. On the Christmas eve, there was a drawing competition for kids up to 12 years of age (This I have heard is quite regular on Fridays/weekends). There was also a tambola game for adults. Camel and horse rides are available which both kids and adults can enjoy. There are 3 swimming pools available but only one is functional in winter season and that too was not being used by anyone due to the cold weather. Bicycles are available on rent. 2. Rooms - Rooms are very clean with all amenities available - Tea/coffee maker, room heater, AC, blankets, quilts, sleepers. Toothbrush, paste, shaving kit, hair dryer, towels and bath kit (toiletries) is available in bathroom. Body wash and shampoo are available in dispensers attached near shower, unlike in small bottles found at most places including the high end ones. For a single room with a double bed, the bathroom is approx. 10X6.5 feet in size. 3. Service - Service is very prompt. Staff is very polite. Due to Covid norms in force, vaccination certificate for the second dose was required to check in. We were late to check in and missed our lunch at the resort. The staff at the resort offered us that we could take the lunch on the next day after the check out. Room service is available till 10 pm. As an exception, milk can be requested till late night via room service. This is very helpful if one is travelling with young kids. Even at the breakfast/lunch/dinner buffet there was a lot of staff available which made sure a prompt service is being provided to the guests. 4. Food - Food was a near perfect experience and it is extremely difficult to find anything which was not excellent. Variety in the buffet was good and so was taste. The only thing I did not like was a complementary cake they provided on my wife's birthday. It was a bit hard and taste was not up to the mark. The same cake was incidentally available in the desserts in the dinner buffet that night and it was amazing! I was surprised to find the difference in the quality and taste of the complimentary vs what they offered as a part of buffet. This put me a little off. 5. Location - The resort is approx. 17 Kms drive from Manesar toll plaza. There are multiple routes available. The most travelled route is highway route till the "Bikanerwala" which is around 12 Kms from Manesar toll. The resort is 5 kms inside the village from there and the road has to be literally found amongst big pothols. Another better route is via akbarpur village - Though no highway but the road is decent. No potholes. Overall this place is highly recommended, Hope this review provides all useful info.

An excellent experience in the wedding of my sister at this venue. Great place and very supportive staff especially Mr Ramesh (front desk), Mr Joshi and Mr Mukesh (F&B) for the whole of the event. The place is exquisite with all the thing in place when required and my entire family enjoyed a lot during the entire event.

What an amazing location and place. All days passed in a dream, while attending all marriage ceremonies under supervision of Mr Ramesh Kumar, making rasoee for the host and group. Nicely arranged and letting guests feel at ease. I would recommend this Best Western Resort to anyone, i know or dont know, alike. Thanks Avadhesh Sharma Atlanta, USA

Superb resort, well managed property having well trained staffs. Full of Green areas, good play areas for kids. Well maintained swimming pool for kids and adults. Food quality was superb and the service was very good. Special thanks to Mr.Raman and Mr. Mukesh Jha ,both were very courteous and helpful everytime. Best food and Hospitality in Delhi NCR region. Must visit place. All the best to western country club resort.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for visiting the resort & liking our facilities, services, quality of food. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff (Mr.Raman and Mr. Mukesh Jha ). A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 9717889939

Best Resort to spend time with Family and Friends. I visited the resort with my family and extended family and we were 10 Adults and 4 Kids. Everything was very well managed with help of Mr RAMESH and team…first they arrange all our rooms together in a row and then the service and seamless and smooth execution of meals and billing was very well done. It was my 7th visit and I love the time I spend in this resort. Thanks you Mr Ramesh once again.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Shailender, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

We as a couple of families stayed at Best Western Resort recently. The property is huge and there are numerous activities for kids and adults alike, which makes it worth a stay. Swimming pool, DJ, animal rides, sports activities; all this will ensure you have a lot to feel engaged through the day. The food was sumptuous and the staff was cordial. Overall, we felt the service was good. Food was on the costlier side though. Another downside was that the rooms and room amenities lacked maintenance. This should definitely be improved for a perfect stay. Overall, recommended especially if you visit in a group or as a family with kids.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr. Varun, We thank you for staying at the resort & liking its greenery & indoor-outdoor leisure activities. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

The place and food is good but over-priced. The staff especially Dharmendra, Arun Kumar and Jaspreet runs a racket to extort money. They won't discuss all details with you. Would not recommend anybody to host a party.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Sahil, Sir you booked 3 Deluxe Rooms on MAP for 10th Oct'21 (6 Adults and 2 Kids below 5yr) for that you want extra Hall for Birthday party which was chargeable @Rs.10,000 + 12% taxes & DJ charges @Rs.15,000 + 12% taxes which you was not ready to pay also you said if we will not give complimentary hall then you will put bad review on TripAdvisor. Further the services have been appreciated by all for so many years in the past and hence your remark about their credibility is very ungenerous. The matter was also investigated by the Club Director and found that there was no deficiency in our services. Regards, Poonam Arya 9717889939 Asst. Revenue Manager

Best resortfor weekend outing with family and kids.The Food was really awesome..!! Many activities for the kids and adults..!! Must visit with specialy kids..!! The property was clean and well maintained.The outdoor sitting space was very refreshing..!!

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Regards, Poonam Arya 9717889939 Asst.Revenue Manager

Cooperation of all staff with Raman mishra is wonderful + enjoyed ride by child. Really a good & memorable journey every time. Booking by staff is also very cooperative. Rooms are neat and clean.reception staff is also very good.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Rajeev, It was truly a pleasure to have your stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property "wonderful + enjoyed ride by child. Really a good & memorable journey every time". Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

This was my third visit to this beautiful resort. Front office staff is very cooperative and helpful. Especially front office manager Mr Ramesh Kumar. The food was very good. Loads of fun filled activities for children and adults. Overall nice place for family visits, corporate events and weekends getaways.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Arun, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

Resort country club is a place where u can have peace of mind , services of humble staff : too good. Overall food is delicious. Above all the the font office manager Mr Ramesh , a thorough gentleman. It was a great stay.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Sehgal, We are pleased to note that you had a comfortable & enjoyable stay at the resort & liked personalised services rendered by our staff. Looking forward to serving you again in the future.  Breathe cleanest air at the Resort. Regards. Poonam Arya Asst. Revenue Manager 97178-89939 

Very good place to visit . The service was excellent. Mr. Ramesh took good care of us. Would love to visit again. Though the food was very tasty would love to have more verity included. All in all very good stay there.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for visiting the resort & liking our facilities, services, quality of food. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff (Mr. Ramesh). A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 9717889939

The landscape and amenities are ample and engaging for all ages. The service staff are really good and caring. Mr.Dharmendra and Ramen were efficient and ensured that my group was taken care of. The food was great without being overly spicy. Apart from some tweaks to the plumbing (the hot water and shower did not work in my room) it a great place for a getaway, family or business!! Specially post the long lockdown!

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for visiting the resort & liking our facilities, services, quality of food. We also thank you for graciously awarding 4 WOWs for the services rendered by our staff ( Mr.Dharmendra and Mr.Raman). A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 9717889939 Asstt. Revenue Manager

Worst place to spend time with your family. Pathetic food, Pathetic room service, Pathetic taste,we fell sick after eating food over here. High prices, room cleanliness is a concern as I doubt they santise the rooms. We could find dirt in the room. The washroom was not working properly. Front desk responds to your request at their own pace. Even after telling about the washroom and flush issue the problem was not sorted. In room dining was also a bad experience. Very high prices and very low quality. Cheap Dhabas serve better food. Please dont visit the place. I will never recommend it.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Amit, Thank you very much for posting your detailed feedback about your experience at Best Western Resort Country Club, Manesar. Regarding the flush was not working, we are extremely sorry for the inconvenience caused to you. Regarding the food quality, we are extremely sorry for the kind of food served to you, we have suspended the chef who was on duty that time. In case there is any other area of development for us, I am available at corporate1@resortcountryclub.com for any assistance. Looking forward to welcoming you back soon. Regards, Poonam Arya 97178-89939 Asst. Revenue Manager

Took our parents for a nights stay as they had been indoors for the entire pandemic duration . Ms. Jaspreet Mehta helped us book 2 resort garden rooms that had a splendid spread of greenery in front of them . There were numerous activities for the kids and they enjoyed to their heartful. Parents could take long nature walks , play indoors games and enjoy the scrumptious food . The service was very prompt and we made some very good memories .

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Greetings! Thank you very much for posting your feedback about your experience at Best Western Resort Country Club, Manesar. It is a delight to note your compliments for our facilities and our hospitality. Your compliments have been shared with the entire team and in particular, with Ms. Japreet Mehta who were delighted to note that their efforts were so well recognized. Your generous indication of our performance will be a source of great inspiration and will encourage us to strive for even higher standards of service. We value your patronage and look forward to welcoming you back. Regards, Poonam Arya 97178-89939 Asst. Revenue Manager

Wonderful Property with Great Staffs which provides Superb Service to Guests .. We were in a Group over 50 , Really Enjoyed the Venue Well… Food including Drinks was Good one… Great Weekend… Will Love to visit again…Thanks

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 9717889939

The property is very beautiful. Staff is very friendly hardworking and kind. All the arrangements was perfectly done taking care of everything. Had a great time there and would like to visit again if get a chance.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Ms.Priya, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

Have taken Spa for self and family while at Best Western country club & resort. Amazing service by Rahul & Lucy. Very trained and customer centric people. Live being here I would highly recommend people to take atleast at once.. Thank you for servicing Great Work !!!

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We are pleased to note that you ( SPA - Fabulous Service Must take ) holiday experience at the resort, & enjoyed its facilities & services. We thank you for appreciating the personalized services rendered by the staff.  Looking forward to serving you again in the future.  Breathe the cleanest air at the Resort.    Regards, Poonam Arya Asst. Revenue Manager 97178-89939 

I am a regular visitor of Country Club. Last evening I went there along with my family for dinner. To be there is like to be on the clouds. The staff is very cooperative and decent. The food was very delicious. I am really thankful to the management of the hotel to provide so many facilities here in this hotel. May this hotel progress by leaps and bounds ! With best wishes Naresh Chauhan

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We are pleased to note that you Had a very good holiday experience at the resort, & enjoyed its facilities & services. We thank you for appreciating the personalized services rendered by the staff.  Looking forward to serving you again in the future.  Breathe the cleanest air at the Resort.    Regards, Poonam Arya Asst. Revenue Manager 97178-89939 

It was ridiculous stay not a stay experience rooms r not clean so bad condition rooms I was a Diamond guest they are not ready to give me room because of I am booking through member reward points. After that anyhow take the room key and go into the room it was so bad experience for me

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Sardar, Greetings! Thank you very much for your detailed feedback please note you check-in on 16-08-21 on CP Package at around 15:50 hrs and told us that madam will join in the evening. You also requested a birthday cake in the night and a bathtub room, So we gave you a bathtub room in the old cottage ground floor. As you stayed 20 minutes in the room and came back again and told that the room size was small. We offered you an upgraded room but you denied it. saying that the resort is very far from the city & checked out. The same room was occupied after 1 hrs by another guest who went very happy. With best Regards!!! Poonam Arya 97178-89939 Asst. Revenue Manager

A very nice place to stay, enjoy & relax. rooms r good & nicely maintained. The check in & c/out experience was simply fantastic wr were greeted with a big smile & felt Warm welcome. The team at the reception also helped us plan our day & explained the various activities to make our stay even more memorable . Big thanku you to Ramesh kumar front Manager , Neha & bhavna for making our stay one to remember. Many pecock is there room side . Over all very beautiful property & highly recommended.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Ms.Meenakshi, We are pleased to note that you had a " Great team, Amazing Experience " at the resort & liked the services rendered by our staff. Looking forward to serving you again in the future. Breathe the cleanest air at the Resort Regards. Poonam Arya Asst. Revenue Manager 97178-89939

Hey Anjali, This is just to say thank you to you and to everybody at the Best Western. Absolutely everything went like a charm. We enjoyed our stay at Resort and did everything we set out to do. The hotel exceeded our expectations. Special thanks to those in reception who were able to solve every doubt we had and to the dining staff and manager for such a wonderful dining service. Thank you so much Anjali Ji for managing everything very beautifully. We look forward very much to coming back. Best regards SaurabhBatra

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Saurabh, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Went to this resort on my bday, had a great time there playing badminton and other sports, camel rides are available for kids which is really good, cycles are available on rent if you like riding bicycle. This resort is very close to nature, if you are a nature loving person you will definitely enjoy, we watched ducks, peacock, various other birds there, different types of trees are marked with the name, this place is very good for kids for learning from seeing. Food is very good , staff is very courteous. All and all its a good stay resort near delhi ncr

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We are pleased to note that you ( Had a very good stay here, worth the money you spend ) holiday experience at the resort, & enjoyed its facilities & services. We thank you for appreciating the personalised services rendered by the staff.  Looking forward to serving you again in future.  Breathe cleanest air at the Resort.    Regards, Poonam Arya Asst. Revenue Manager 97178-89939 

Yesterday we enjoy a lot in resort country club properties The food and service was excellent Reminded for best group on any working days lot of the activities are there where all children and young people can enjoy

Great property, with beautiful sprawling lawns and a lot of games options. The staff, everyone from welcome, housekeeping to restaurant, they were extremely helpful and hospitable and polite. The food layout was good. All the three meals had different food options and the food tasted good! The room we stayed in was big and bright and cozy! A must visit for one of your staycations or weekend stays!

I would like to forward my thanks to you. My team, their families as well as I had a wonderful time at the resort. The accommodation was wonderful well as the food was outstanding. The entertainment value was high for everyone and it was an overall good experience. The fact that the pool was inaccessible was a minor inconvenience but overall the experience was pretty good. Thank you for the wonderful experience.

A Great Leisure time Spent with the Family in the nature's Lap. Property is fully surrounded by greenery with hard to see birds chirping in the morning. Nice food, courteous and well behaved staff, truly a calm and peaceful time spent. Must visit place in NCR.

Went there on an office trip. Really great facilities, amazing & supportive staff. Amenities inside are also well maintained and regulated. Had a great time playing Table tennis, 8 ball pool & Cricket. It's worth mentioning that they have a dedicated cricket playground. Overall Superb experience, would love to go again.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Aishwarya, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

The experience was very good best place to spend the weekend and cut off from daily life. Food was good and Ramakant was very helping. check in formalities were contact las frant desk teem was very helpfull.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We are pleased to note that you had a comfortable & enjoyable stay at the resort & liked food, cleanness and the personalised services rendered by our staff especially by Mr.Ramakant. Looking forward to serving you again in future.  Breathe cleanest air at the Resort. Regards. Poonam Arya Asst. Revenue Manager 97178-89939 

My mom had not stepped out anywhere since months due to Pandemic and hence I decided to take her out to a nice resort close by for some rejuvenation. Best Western Resort Country Club, Manesar is at a 1.5 hour smooth drive from Delhi and we reached there in no time. . From our arrival until our check out, what was consistent was the warmth with which the staff serves you here. The staff is so approachable and at your service, all the time. We were welcomed with some nice refreshing drinks, followed by an easy check-in. . We had taken a studio room for our stay. Before I tell you about our room, I need to tell you how gorgeous this resort is. Walking to your room surrounded by the green patch is such a relief to the eyes. It's in the middle of Nature, surrounded by beautiful trees and lush greenery. You'll get to hear the birds chirping around. It's absolutely soothing to the ears. . Now talking about our room, what a spacious room it was. A dining room attached with our bed room and also a seperate closet area. Neat, clean, tidy and welcoming. Yes I call neat rooms welcoming. . There are multiple indoor and outdoor fun activities for the families, including cycling, horse riding, camel riding, lake side chilling, balloon shooting, badminton, cricket, rain dancing when it comes to the outdoor fun and super exciting rides for the kids, it's a perfect place for kids to have a Gala time. In addition, there are many indoor games as well. . Food is quite delicious, you'll get a feeling of almost home cooked tasting food. You get a variety of options to savour in their buffet spread. We also did a in-room dining one night and the food was stunningly tasty. I also requested for breakfast in bed, and the way they arranged it was so impressive. . . My mom was enjoying everything over there, even sitting on a swing in the garden and chilling with her was a bliss. It's one of my best memories with my mom.. . I would highly recommend this resort to everyone, who would like to visit with their friends, families, bffs, cousins, office gangs etc. A perfect place to unwind and relax.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Ms.Surbhi, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

Seen amazing support and well functional with cooperative staff I love to come again to see greenery and love to enjoy food with lots of activity It's given a memorable moments for us to go with best functions and party to enjoy

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Bajaj, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

Food and services were very nice. Good Environment. One of the best property in Manesar. Rooms were clean and all amenities were properly working Staff was very supportive and it was an overall good time spending there.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Gaurav, We thank you for staying at the resort & liking its greenery & indoor-outdoor leisure activities. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

Had a great weekend stay at Best Western resort. Completely kid-friendly place with lots of activities for all age groups. The staff especially Mr Ramesh very supportive and took care in following COVID protocol. The management is very pro-active and friendly. The food is also amazing with a special sugar-free dessert. Would come back definitely and recommend to others.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Amanjeet, Thanks for your appreciation for the pristine beauty of our resort. We also thank you for liking our facilities, quality of food & services rendered by our staff specialy by Mr.Ramesh. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

A great place for weekend gateway near delhi /gurgaon. Activities are good and its full of nature. Resort is having very huge space for activities for every age group. But food is the only flaw here. Food is very expensive and its taste (veg) needs very much improvement.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Ankit, We thank you for staying at the resort & liking its greenery & indoor-outdoor leisure activities. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

This is in reference to Room no. 19 and 20. We stayed at the resort from 18-20th of June. We have stayed at Best Western resort numerous times and unfortunately this time the experience was simply bad because of the following reasons:  1) The AC kept leaking out water into the room from day 1. Even though after two complaints, the maintenance team came over to fix it but the issue persisted throughout our stay.  2) The waiting for food was 15 minutes over the regular 30 minutes which we experience whenever we visit the resort.  3) Our costumes were stolen from the pool. After numerous complaints, two of the three costumes were returned to us.  4) The resort staff disturbed us twice at 2:30am for something that was not ordered by us. In this case, it was a mattress.  I was already planning to submit this complaint on the website before you contacted us for a review on our stay. It was pretty disheartening to see the service going downhill especially when hotels and resorts have had enough time during lockdown to give a fully sanitized and organic stay. Instead, it feels like the service is spiraling towards the other end of the spectrum.

Hospitality and service presented to us was splendid. The maintenance and cleanliness everything is up to the mark. Overall it's a worth it place to spend your time with your family and Friends or to have your functions to be celebrated at.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Sir, We are pleased to note that you had a comfortable & enjoyable stay at the resort & liked food, cleanness and the personalised services rendered by our staff. Looking forward to serving you again in future.  Breathe cleanest air at the Resort. Regards. Poonam Arya Asst. Revenue Manager 97178-89939 

What an amazing experience!!! Special THANKS to Mr. RAMESH KUMAR ❤️❤️ Excellent customer service and support. Thrilling activities and mouth watering food! Mesmerizing poolside experience... All the good rates!

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for staying at the resort & liking its greenery & indoor-outdoor leisure activities. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

Horrible experience. Property was not at all maintained. Rooms were not hygeinic,no mineral water only normal water prefilled in glass bottles,had to call room service many times for one thing and that too after so much struggle, staff was rude esp manager Mr Gupta was so rude that he nearly yelled at us for just sitting beside pool.hopeless service.would not suggest this resort to anyone.

It was really awesome weekend trip. Swimming pool was very clean. Food was good. Services were also good. They have DJ as well which can doubles up your fun. Recommend this place to visit with their families to have fun.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Sahil, Thanks for your appreciation for the pristine beauty of our resort. We also thank you for liking our facilities, quality of food & services rendered by our staff. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

Best Wesrern's Resort Garden is ideal for a Group family vacation as it offers ample space (the hutments) overseeing a large lawn with facilities of swimming pool, dining area and activity centre. Look for F&B Manager Firoz Khan, he is very accommodative. His whole team especially steward Kanchan is very helpful. Overall wonderful experience staying at this resort. Areas of improvement includes cleanininess of activity centre, preperation of food (veg lasagne, indian veg curry prep), locks malfunction of the doors, AC maintenance. Thankfully the service was prompt. Overall a great experience for a family group vacation.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Rahul, We thank you for staying at the resort & liking its greenery & indoor-outdoor leisure activities. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

We had a wonderful experience in best western resort country club during our conference. We like the hospitality and service especially Mr Dharmender from restaurant is very helpful in all things. Thanks to everyone....

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Gourav, We thank you for staying at the resort & liking its greenery & indoor-outdoor leisure activities. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

We went there for our company's offsite. Everything was well taken care by Mr. Dharmendar, the restaurant manager. The whole staff was hospitable. Our teams had a wonderful time . Keep doing the good work.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Ms.Sheetal, We thank you for staying at the resort & liking its greenery & indoor-outdoor leisure activities. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

Best resort near Delhi! My favourite resort, been 2 years and i cannot find a better place than BWRCC. From there staff to, ambience, cleanliness, everything is perfect. This resort is soo close to nature you will feel like you are nowhere near Delhi. It gives you a feel of hills. Definitely a place to relax on weekends. They have also started the pool which was soo clean and well maintained. Special thanks to Sarika Madam for convenient bookings.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for your appreciation for the pristine beauty of our resort. We also thank you for liking our facilities, quality of food & services rendered by our staff. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

My family's favourite destination. The moment we get a break, we reach there. No debate, no discussion, no argument, no dissatisfaction --- it's my family's wonder destination. Amaging green, amaging aqua water, amaging food, amaging service and amaging people. A place worth to spend time with family everytime you get a break. Thank the sevice team there to make us feel SPECIAL. Special thanks to Mukesh ji and his team to serve wonder foods with care. Thanks Ramesh ji and his team to attain us whenever required. Thanks to all the wonderful employees taking care of our family since 2005. Thanks Resort Country Club to bring smile on our lips, happiness within heart and satisfaction in our mind. A BIG THANK !

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for your appreciation for the pristine beauty of our resort. We also thank you for liking our facilities, quality of food & services rendered by our staff. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

This Resort has a very punctual and cooperative staff along with mouth watering food and awesome ambience. I m the member of this resort and visiting frequently the restaurant with my family and friends. Every time we like the service as well food. Specially thanks to Raman Mishra and Mukesh jha for great service.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Rajeev, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

There is no support to customer. staff is very unmannered. management is careless about customer. sales team commitment totally fictitious no value of money. Fictitious billing. Food quality extreme poor.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Pankaj, We thank you for your stay at our resort and appreciate your detailed feedback on this forum. We apologize for the inconvenience caused to you during this visit and would like to reiterate that this is a one off instance and we are checking what exactly happen during your stay, that will not be repeated. We look forward to your continued patronage to Best Western Resort Country Club. Live Fresh! Warm Regards Poonam Arya 97178-89939

The resort has a lot of activities. It's a great stay for families. The staff is very professional and polite. The food is also really good. They have alot of complementary activities that they offer during the stay. Overall a great stay.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Ms.Geetanjali, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

If you want to escape from the hustle and bustle of Delhi and wish to have a quality time with Friends and family, BW Country Club, Manesar is a perfect place. We stayed there for 2D/1N with 11 other Friends and their families to celebrate 1st birthday of our Friend's daughter. Trust me, we had a great time at the resort. My two year Old son also enjoyed a Lot. The resort has a dedicated Kids Playe zone to keep tke kids of all age engaged. The Property is lush Green, spacious and clean. Beyond the relaxing atmosphere of the resort, the next best part was the fantastic food and excellent service at the Pool side resturant. Above all it has a team of super Friendly and Caretaking staff who are always available to Make your stay a memorable one. To Name a few Mr. Dharmendra (Manager) Mr. Firoz (F&B Executive), Mr. Mukesh (Captain), Mr. Shahid Ali, Mr. BK Jha & Mr. Ramakant (Steward/Dining hall Manager), and Mr. Ramesh (Office Manager). Overall we had a wonderful and relaxing stay and we Left the resort with wonderful memories. We Will be back soon. Thankyou BW Country Club :)

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Ravi, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

" The staff of Resort super friendly and property is lush green, beautiful and much more specious. The amenities are very luxurious and premises is well maintained. Mr. Raman and his team made our trip memorable. In Restaurant Mukesh ji and Bharti give us warm and personalized service. We Will be back soon with more family members".

Wonderful place...had a great time spending the day with my team. Nice place to spend a day or weekend...Very caring and hospitable staff, especially Mr. Firoz Khan who was too good and served us with such a warm hospitality...Really enjoyed the stay.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

Very humble staff with amazing hospitality... Everyone ( from age 2 to 80) will get something to enjoy.... Mr Ramesh Kumar at reception and Kanchan Kumar were on their feet... Even the 2nd sister property of same company is nice and good for those who are in search of secluded space

We went out for a friend's get-together and the property is beautiful. The service is amazing and the food is delicious. Mr. Firoz was there to help and he was very considerate and attentive to all the details and requests we had placed. Really liked the experience and will be back soon.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Ms.Shrey, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

"I have been to the retreat so many times, beautiful ambience, lush green garden, Buffet is perfect sundowner at this place is perfect. The entire team which is lead by Mr. Raman Mishra is fabulous. Kiddos to each one Dharmendar, Mukesh and Ujjal keep checking our comfort at service in restaurant. Always a home away from home for staycation".

Perfect place for a weekend getaway...kid friendly place...a kitchenette room meant I didn't have to worry about working out my toddlers meals. Abundant activities to keep yourself and the kids busy...if you are lucky you will spot peacocks also. Cordial and very helpful staff. Mr. Ramesh from management was very helpful..will definitely suggest!

We visited the property on 23-Jan-21 to 25th Jan 21. This was our second visit. The property is full of space and activities for kids from rides to open spaces.It was all amazing. Special mention to Ramesh ji who helped us get rooms with amazing view and space. he also helped us with heater to sit under gazebo and enjoy our meals. Food in buffet is just about ok , can be improved. However ala carte food was good on taste but can hit pocket for few. Overall the property is good for a short getaway for family with kids, lawns are well accessible and you can enjoy the sun .

Awesome experience, wonderful location, perfect place to spend quality time. Extremely caring and supportive staff especially restaurant staff. They take utmost care of hygiene and provide a very healthy atmosphere at each spot of property. For the last 3 years I have been visiting this resort and every time I get new experience and a high level of services. Special thanks to Mr. Raman Mishra.

"Its our 25th Anniversary in the premises of BEST WESTERN RESORT COUNTRY CLUB and they really made it grand and made us feel like Maharaja and Maharani(Prince & Queen). Hygeine-- Hotel is taking all precautions from main entrance to residence and even in Restaurant. I love and feel safe by this step of we assure. Appreciation-- Mr. Raman Mishra, Kailash, Pratibha and Ranjit. They all are Superstars of this property who took my all query very seriously and made our stay more memorable. Well come back with my family as well and recommend everyone to visit once.... They made you keep repeating. LOVE YOU TEAM....YOU GUYS FABLOUS...!!"

This is one of the best resort in the area. I was provided complementary upgrade. It has various activities for all age group like cricket, badminton, rides for kids, TT etc. Overall very pleasant stay

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Anil, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

The place is just 30 mins drive from Gurgaon however, strategically away from husle bustle of city. It has many facilities like sports, games, kids area (multiple games) swimming pool. animal rides, etc to enjoy. However in terms of suggestion they need to focus on taste of food and House Keeping. Overall It is recommended place.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for staying at the resort & liking its greenery & indoor-outdoor leisure activities. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

Have been to this property number of times with family as well as offically. Excellent property to stay away near Delhi ncr with family n friends. Get so much postive fealling Food is amazing & yummy. Staff is very coordial and helpful. Really felt happy to be here. Recommend to others who r looking for a peaceful place near Delhi. I place to must visit. Ten on ten points.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Ms.Renu, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property "Food is amazing & yummy. Staff is very coordial and helpful. " Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

My family has always enjoyed the stay at Best Western Resort Country Club. The hospitality staff is great. Special Mention to Mr. Raman, Mr. Mukesh, Mr. Shahid, Mr. Bhim. Mr. Rajveer and others. They are all led by Mr. Ramesh, excellent and smiling manager. Food , the ambience, the stay all is awsome. We always look forward to meet the staff. The staff acts like our extended family. We are thankful to the managemnt of resort to have such a wonderl resort and team. May more years to come we keep enjoying.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Sumit, We are pleased to note that you had a comfortable & enjoyable stay at the resort & liked food, cleanness and the personalised services rendered by our staff. Looking forward to serving you again in future.  Breathe cleanest air at the Resort. Regards. Poonam Arya Asst. Revenue Manager 97178-89939 

Very nice place good atmosphere so many activities for children like cricket tennis. Very nice rain dance specially D3 Dj area and bar.Very nice food and staff Specially mr. Raman Mishra ji and Mukesh jha ji very good

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Shiva, We thank you for staying at the resort & liking its greenery & indoor-outdoor leisure activities. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

It's very best property for family & friends, best food, very carefull, friendly & cooperative staff. Many many games for children & families. Such a great place. It's amazing. Jhula, mini train, Ground chess, Ghudsavari, camel ride & many type of games in opposite room & ground.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property "It's amazing. Jhula, mini train, Ground chess, Ghudsavari, camel ride & many type of games" Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Excellent property to stay away from Delhi ncr with family n friends . Everything about this place is magical, peaceful environment , lake . Food is amazing & yummy. Staff is always helping and go out of there way to make you feel special ..Really felt happy to be here . Will surely visit once again and recommend to others for sure .. Ten on ten points.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Sukant Jain, We are pleased to note that you had a comfortable & enjoyable stay at the resort & liked food, cleanness and the personalised services rendered by our staff. Looking forward to serving you again in future.  Breathe cleanest air at the Resort. Regards, Poonam Arya 9717889939

We were hesitant travelling in such grave scenario of Covid. But to our surprise The Best Western Resort Country Club was totally equipped to handle this. The measures taken for our safety were par excellence. On our arrival the temperatures were thoroughly checked, the staff was taking utmost care to sanitise everything. The waiting lounge furniture was wrapped with disposable sheets. Social distancing was followed. The rooms were sanitised thoroughly, house keeping staff was taking all the measures. And ofcourse the stay in itself is always a pleasant experience at the resort. The green area, play area, various activities, the whole atmosphere is so relaxing and sets the holiday mood. Food is very delicious and hygenic and is served piping hot. So I for sure would be spending more weekends there. Keep it up :)

"Loved the stay in BWRCC we enjoyed the food and service in the restaurant and sports facilities also, I loved the dishes in the dinner and breakfast and I was really interested in knowing how they prepared and asked Mr. Raman Mishra(f&b manager). He showed intrest and guided through the preparation of food and recipe, and told me all staff members trained by Mrs. Roop Sodhi( club Director)under the her guidence. That was a wonderful experience for me. Thanks everyone for your service"

I was worried to go on a holiday with my family at the time of pandemic. However, on reaching thr resort my worries faded away. The rooms were sanitized,before check in and were sanitized every subsequent day. The restaurant too was sanitized after every meal. There is ample green cover and open spaces to ensure social distancing. There were many activities to keep us busy throughout the visit. The bouffe had good options and food tasted well. The staff was courteous and the services were well. All in all, its is a good place to go on a holiday with your family and friends.

Excellent place for family..awesome food nd hospitality. Staff is very pleasing.special thanks to Mukesh jha nd Raman sir...for their nice hospitality. Nd the service was nice nd satisfactory.rooms r spacious nd nice games 4 the kids.

Went there in the month of October and till now visited around 15-20 times... Very huge ground with all sports facility with horse riding... Very clear water in pool... Enjoyed alot every single time i went there... Awesome place for short visit... And food quality is awesome with good staff facility... Special thanks to Raman Mishra for their fantastic behaviour... So well behaved staff....

It's was really great experience to stay with family... Perfect hospitality and clean place when it comes to corona . Staff have been very supportive and helpful through out the stay..special thanks to FNB team for taking special request of my son for food....Keep doing the same work....

Thank you best western resort team for all the services you have rendered during our stay, I would like to specially thanks to FNB and housekeeping team for taking care of my family needs. Keep it up team. Thanks

We had a fantastic experience at best western resort. We were greeted with lot of affection and were provided best of the services such as stay, facilities and food. Staff members were very courtesous and willing to support on everyting. Rooms were very clean and hygienic. I strongly recommend this resort for everyone :-)

One of my best & most lovable place to spend weekend with my closed ones...Awesome environment , with full of games & activities for you & your children, wonderful staff , excellent hospitality, courtesy Anita Ma'am & Mr. Ramesh Kumar who are very supportive & caring during your booking & stay arrangements.. Wonderful place to have Corporate Meetups & well managed Cricket ground allow you to take a feel of playing T20 Cricket.... Overall excellent place in Delhi NCR where one can go & enjoy.... Kudos to the Best Western Team....

Awesome experience, wonderful location, perfect place to spend quality time with family and a group of people. Extremely caring and supportive staff especially restaurant staff.  They take utmost care of hygiene and provide a very healthy atmosphere at each spot of property. Thanks to Business Development Team Mr. Uma Shankar, Ms Sarika for providing the best deal every time and great support from time to time. Highly recommended. For the last 8 years I have been visiting this property and every time I get new experience and a high level of services. perfect place for Kids enjoyment. Will surely have more visits in future. three cheers to all members and keep the momentum up.

It's been 3 years now I am visiting this beautiful resort BWRCC. I am soo glad I choose this resort as i needed a break from hectic days. Peaceful and divine place! Special thanks to Sarika Mam who made my bookings to stay so comfortable and easy! Can't wait to revisit!

Just attended my friend's wedding here last month, Services was so good. staff was so helpful, the rooms were good and the decoration was outstanding. Food was delicious. Overall i say best place for weddings

Just I had a weekend getaway there with my family and must say this is the best resort, you will feel like you are in the lap of nature. Want to visit again and I must say Except going out of Delhi, you must visit here, the very clean and fresh environment they are taking each precaution for COVID so it is so safe

Having known this property and the staff for more than 17 years now, we decided to have this place as a destination wedding for my sister. The food, the decor, the tranquility, and the people who catered to all our guests, everything was in a perfect blend to make it a beautiful stay. Mr. Ramesh Kumar has always been a great friend and a very welcoming host for us. Cheers to the whole team for having us and creating a beautiful experience for all.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Sahil, We thank you for affording us the opportunity to host your sister marriage celebration at our resort & pleased to note that you & all your guests had a memorable experience of the event. We wish you a very happy & prosperous married life. Regards. Poonam Arya 97178-89939 AM - Revenue

I recently organized my son's destination wedding at the resort. The whole function was flawless thanks to the warm staff of the resort. Ms Sodhi, Mr. Gupta, Chef Ravinder, Mr. Raman, Mr. Gaurav & Mr. Ramesh specially treated us like family. Thanks to delhi staff and jaspreet for bringing us closer to this place. Thank you best western for helping me fulfill my dream to organize my son's dream wedding.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Arora, We thank you for affording us the opportunity to host your son's marriage celebration at our resort & pleased to note that you & all your guests had a memorable experience of the event. We wish you a very happy & prosperous married life. Regards. Poonam Arya 97178-89939 AM - Revenue

From food to ambience to aura of this place beyond perfect!! Best service offered highly recommened!!!its worth the money spent. Management taking care of everything even in covid times highly appreciate it

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Guest, We are pleased to note that you had a comfortable & enjoyable stay at the resort, & liked our facilities & services rendered by our staff to you. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

Let me start by saying that you will love the location. If you are looking for a quick weekend getaway from Delhi, this resort would have been perfect if not for the staff and food. You will be greeted at the front desk reception by a lady who could not care less. Imagine trying to haggle at the RTO office. Pro tip - The room will take 2 hours, whether you come early, late or on time, so make sure she knows you have arrived and head straight into the gardens. Of course just like at an RTO office there are forms to fill - Lots of them. I, for one, forgot to take back my driving license. They did not even bother calling me. On asking why was I not informed, the lady said you should have asked for it. What is rather interesting is that they have a bunch of these cards lying in their desk - I counted 20 in just once bunch. I guess everyone has hobbies - some collect stamps. These guys collect driving licenses. Let's talk about "food". Spare your stomach and pocket the pain. They don't even bother hiding the fact that it's more than a few days old. The idlis are a marvel - Gurgaon's cash strapped home builders could learn a thing or two about how to make good quality bricks. You have two options in this regard - order only the fresh omelette or drive to McDonalds and subway, which are just 10 minutes away. Do not buy the room with breakfast. Also, not a single staff was wearing mask correctly. Mask wearing was a formality that was quickly forgotten after the frontdesk. Its also worth pointing out that there are tons of places to hang around in the resort and take selfies at. But you can't really sit anywhere - its pretty dusty. It really is sad. It's a pretty large resort which has just not been maintained well. I imagine that with the right management, it could do rather well.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr. Rahul, Viewing your very ungenerous review, our Club Director immediately called for explanation of the resort staff concerned. It's reported that as the Front Office staff, very humbly mentioned to you that pets, own food & beverages, & late entry of your guest after 6 pm is not allowed inside the club (as mandatory), unfortunately annoyed you. Notwithstanding the above, we apologise for the inconvenience caused to you. Regards. Poonam Arya AM - Revenue 97178-89939

Very good option for a weekend getaway. Too much space for many activities for adults as well as for the kids. Staff is superb and very polite. Food is something which should not be missed. Pricing is little less competitive but in exchange of that "experience" is something which they serve you. I highly recommend this place for any short weekend getaway.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Sir, Thanks for liking the resort facilities, quality of food, its ambience & services rendered by our staff to you, & considering it a perfect getaway from the hectic city life, away from pollution & congestion. A red carpet welcome always awaits you at the Green Resort ! Regards. Poonam Arya 97178-89939 AM - Revenue

Visited the property for a leisure break. Overall was a good stay with amicable staff, good food & well maintained resort. There's some sort of activity for every age group. Lush greenery of the resort is a highlight.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Ms.Gurneet, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. A red carpet welcome awaits you at the Green Island ! Breathe cleanest air at the Resort. Regards, Poonam Arya 9717889939

Area wise its quite big and good for family get-togethers, especially in winters. But rooms, not that great with the tarrif charged. Plus food and over all service also wasn't that great you would like, considering the brand it is. Deluxe rooms aren't the same as shown in pictures so dont go by that. Deluxe and executive rooms are pretty much identical. Apartments are still worth considering the open space it jas infront of it. Ask for them, they are subject to availability, since they are specifically for their members with 2k on top of the tariff at that moment.

Best Western Resort Country Club, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Karns, Your business is very important to us and we value your Review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Still your satisfaction is important to us If I can be of assistance in the future, please don't hesitate to contact me at 9811694052. Regards, Poonam Arya 97178-89939

We had a wonderful experience staying in this property. The rooms were well cleaned and sanitized. The kind of dream wedding my sister had always thought of came true with this destination. The sanitization levels were up to the mark. The staff was always wearing mask. Also the food quality was excellent and all the guests had an amazing time. Thanks to Mrs. Sodhi for giving her personal touch to this occasion.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Mr.Amit, We thank you for selecting Best Western Resort Country Club as the Dream Wedding Destination for your sister's wedding. We are pleased to note that you liked our facilities, food & personalised services. We also invite you to use our hotel for leisure & business travel in the future. We wish very happy & prosperous married life to the couple. Regards. Poonam Arya 9717889939 Asst.Revenue Manager

We visited this property for organising my sister's wedding. The property is very spacious and situated far away from metro area. We really enjoyed the natural beauty there.By God's grace, the weather was awesome during wedding days. The rooms were very clean and had all the necessary as well as luxurious services. The staff was very cooperative ( especially Saroj Thakur Mam) who tried to help us in every possible manner and made our experience wonderful. Cons- As huge distance is there between the parts of property(very difficult to travel by walk), cart is needed for travelling which were not there in sufficient quantity and we had to wait few times.

Poonam Arya, Revenue Management at Best Western Resort Country Club, responded to this review
Dear Sir, We thank you for recommending Best Western Resort Country Club as the perfect venue in NCR for Weddings during Corona time. Further, we are happy to note that you liked our luxurious services, delicious food & personalised services during your wedding event at the resort. Kindly do afford us the opportunity to serve you again in future. Regards. Poonam Arya 9717889939 Asst.Revenue Manager.

Pros: This place is really away from the city and gives such a beautiful feeling to relax and enjoy your stay. Amazing service and housekeeping. Would recommend this place for wedding as well as relaxed stay. Very polite gentlemen at your service without any fuss. We partied late nights keeping social distance intact as the area is widespread. Cons: Plz put some mist fans and coolers in the lawns or sitting areas to enjoy in the natural beauty.

poonamaryatrip, Asst.Manager Revenue at Best Western Resort Country Club, responded to this review
Dear Ms.Bhavya, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Breathe cleanest air at the Resort. Regards, Poonam Arya 9717889939

I'll begin with the things that matter to me, there were no plastic bottles for shampoo, lotion, body wash and drinking water. It's a huge step if the hospitality industry start using these little measures against one time use plastic. Having said that, there s still some plastic left for packagin of dental kits etc. The property is beautiful, serene location, it was cloudy days so all we could hear was birds chirping and peacocks eeeiu-ing. It was a perfect get away from the city . For Covid, they had strict measures in place right from the sanitization tunnel to the staff on the property. Clean rooms. Prompt service. Food could be improved.

poonamaryatrip, Asst.Manager Revenue at Best Western Resort Country Club, responded to this review
Dear Guest, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort staff. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

I have visited this place along with my family and I am very much satisfied with the service and hospitality. The food was amazing and the best part is the property which has almost everything from TT, badminton court, volleyball court, cricket net and many more. I would recommend this place if you want to relax along with other activities.

poonamaryatrip, Asst.Manager Revenue at Best Western Resort Country Club, responded to this review
Dear Mr.Shubham, Thanks for liking the resort facilities, quality of food, its ambience & services rendered by our staff to you, & considering it a perfect place nearbyDelhi from the hectic city life, away from pollution & congestion. A red carpet welcome always awaits you at the Green Resort ! Regards. Poonam Arya 97178-89939 AM - Revenue

Recently we had a business get together for our pan India staff. we booked around 40 rooms and stayed here for 3 days. the trip was excellent and the resort was really well maintained. Here are the few highlights of our stay, in such conditions when everyone was panicked about the outspread of Corona virus, 1. Temperature check at check in - all my staff members were checked if anyone had any flu like symptoms or if anyone had temperature. we all were made to give a written declaration about the recent travel history and medical condition. 2. Hand Sanitizers everywhere - at check in, in restaurants, in meeting hall, lounge, in short the resort did not compromise on the health of guests and kept adequate supply of sanitizers everywhere. guidelines for personal hygiene were also present to make people aware . the staff had masks on their faces and extra care was being followed to maintain hygiene. 3. polite and helpful staff - all staff members were courteous and helpful to us and were always found at service with polite attitude and a big smile. apart from these, the rooms were clean and tidy, the garden was well maintained, food was amazingly yummy, swimming pool was cleaned twice a day. All our staff members were happy to attend the meeting there where they could indulge in many other activities (like cricket, football, badminton, horse ride, camel rides) after hectic work hours. Improvements required - Lobby area is a bit dull and needs a revamp. we ordered canned real juice which almost cost us 1000 INR for a 1 ltr box of Real juice. so that needs to be checked.

poonamaryatrip, Asst.Manager-Revenue at Best Western Resort Country Club, responded to this review
Dear Dinesh, We thank you for affording us the opportunity to host your Pan India business get-together at the resort & pleased to note that you had a comfortable & enjoyable stay. We thank you for your appreciation of the care taken at the resort to sanitize it to have healthy stay of the guests. Thanks for liking our facilities, quality of food & services rendered by our staff to you. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

All the services are awesome... Nice place to visit. Room is clean and cozy. Good option for family outing also. Tasty food, especially bakery items. Can enjoy nature. Well built place. Enjoyed a lot.

poonamaryatrip, Asst.Manager-Revenue at Best Western Resort Country Club, responded to this review
Dear Pranji, Thanks for considering Best Western Resort Country Club as an awesome place for a holiday & liking our property, food & services. A red carpet welcome always awaits you at the Green Resort ! Regards. Poonam Arya 97178-89939 AM - Revenue

Very much comfortable during all time and every kind of facility are there and its complete hassle free with full nature environment with all playing activities for family tour its wonderful place ....

poonamaryatrip, Asst.Manager-Revenue at Best Western Resort Country Club, responded to this review
Dear Sir / Ma'm, We are pleased to note that you had a comfortable & enjoyable stay at the resort, & liked our facilities & services rendered by our staff to you. Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

Good service in terms of clean rooms, food and ambience. The location is perfect to getaway from hectic city life. Sanitary and hygiene is well maintained. Good is delicious. The property is huge area with different sports activities for everyone

poonamaryatrip, Asst.Manager-Revenue at Best Western Resort Country Club, responded to this review
Dear Sir, Thanks for liking the resort facilities, quality of food, its ambience & services rendered by our staff to you, & considering it a perfect getaway from the hectic city life, away from pollution & congestion. A red carpet welcome always awaits you at the Green Resort ! Regards. Poonam Arya 97178-89939 AM - Revenue

I visited with friends in the month of February and our stay was very nice. Staff is well mannered and friendly. Restaurant and food was also very good. Overall we spent stress free and pleasant time here.

It was my wedding and these guys nailed it! Stellar team at best western who took care of everything from rooms to food till event and delivered us a truly unforgettable experience with lots of happy memories. The property is a bit away from the main highway but is truly worth it, very close to nature with lush green beauty. Thank you so much Best Western & Team, especially Mrs. Sodhi who was one gem of a person to deal with. Thanks again for making our wedding so memorable.

It was the wedding of my daughter and they managed everything so perfectly. Ms. Sodhi was so nice to deal with. She promised and delivered even more & better. Food was great, rooms were nice and the event & Decor handled by Tushar & Abhiyank was managed exceptionally well..!! Highly Recommended to everybody.

It was really nice staying there staff was also very professional. Didn't expected after seeing such a huge property that too very well maintained. Neat and clean rooms, specially food I must say it was really good. Thank you I will visit soon.

The room service was excellent by Mr. Sushil & Mr. Mohd. Anas. All the food was served in time and was warm when it arrived. The service in the restaurant was also perfect by Mr. B.K. Jha and Mr. Ali .

poonamaryatrip, Asst.Manager-Revenue at Best Western Resort Country Club, responded to this review
Dear Mr. Kharbanda, Thanks for affording us the opportunity to host your stay & appreciation of the services rendered by our staff to you. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Poonam Arya 97178-89939 AM - Revenue

We recently had a corporate offsite the resort with almost 300+ People where almost 240 stayed back for night as well.Highlight of the event was our holi bash - well managed and we thoroughly enjoyed the same. Ramesh ji at reception handled a smooth check-in never felt like 300 people came in - not even a single que, pre-planned & well executed allotment 2. Raman ji , Inder Ji & Dharmender ji they are the gems of the resort...In case of any query or requirement these guys were our goto solutions 3. Quality food added to the colors of fun Thank you Team for your efforts.

poonamaryatrip, Asst.Manager-Revenue at Best Western Resort Country Club, responded to this review
Dear Mr.Atul, We are pleased to note that your corporate group had a memorable experience of the event held at the resort. Thanks for your generous WOWs for the services rendered by our staff, liking our food & services. A red carpet welcome always awaits you at the Green Resort ! Regards. Poonam Arya 97178-89939

after good experience of our previous business conference in the year 2017, on popular demand of our team member we again decided to conduct our 3days residential conference in the month of February 2020 at BEST WESTERN RESORT COUNTRY CLUB. I would like to congratulate Mr. Raman and his team on having an excellent team of service staff that truly defines service excellence. I also want to thanks entire staff of FRONT DESK TEAM excellence check in of our team member. And the food quality was very tasty. Thanks to entire staff of operation team. See you very soon.

poonamaryatrip, Asst.Manager-Revenue at Best Western Resort Country Club, responded to this review
Dear Ankur, We thank you for having your 2nd conference at the resort & pleased to note that you liked our facilities, food & services rendered by our staff. A red carpet welcome always awaits you at the Green Resort ! Regards. Poonam Arya 97178-89939 AM - Revenue

Location of this resort was terrible. Outside of the resort was trashy. Service was good, but there is nothing to do there. There are some activies like badminton, but the equipment are old and dont work. The advertised information and pictures are all misleading.

poonamaryatrip, Asst.Manager-Revenue at Best Western Resort Country Club, responded to this review
Dear Guest, Your business is very important to us and we value your Review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Still your satisfaction is important to us If I can be of assistance in the future, please don't hesitate to contact me at 9811694052. Regards, Poonam Arya 9717889939

I am a regular visitor of this club...this time we had planned a small get together with my company staff we were 25to30 member. Everything was organised so well. The taste of food was so good and staff was very cordial & supportive special thanks to Mr. Bhim and Mr. Raman Mishra along with his team for their Great Hospitality.

poonamaryatrip, Asst.Manager-Revenue at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Breathe cleanest air at the Resort. Regards, Poonam Arya 9717889939

Stayed there last month end with my family .It was really fantastic stay.Mr.Raman was very helpful.Food quality was awesome.The altogether experience was very good.I strongly recommend this place to everyone.

poonamaryatrip, Asst.Manager-Revenue at Best Western Resort Country Club, responded to this review
Dear Mr.Karan, We thank you for having a Family trip at the resort & liking its facilities & personalised services rendered by our staff. We are happy to note that you strongly recommend the place to your friends for leisure trips & business events. A red carpet welcome always awaits you at the Green Resort ! Regards. Poonam Arya 97178-89939 Asst.Manager-Revenue

I visited Best Western Resort Country Club in January... It was a complete package trip.we enjoyed our stay over there.good facilities of games, horse riding, swimming pool and the most important was Food and atmosphere all are amazing.cleaniness was too good... These all makes our stay superb... Special thanks to Mr. Raman Mishra (Manager F&B) for his continuous support throughout my stay... And all staff are so supportive.Its a beautiful stay.

poonamaryatrip, Asst.Manager-Revenue at Best Western Resort Country Club, responded to this review
Dear Guest, We are pleased to note that you very much liked our facilities, services, indoor-outdoor leisure activities liked by all and had a Superb holiday experience. It's always our endeavour to provide the best to all our guests, which they rightly deserve ! A red carpet welcome always awaits you at the Green Resort ! Regards. Poonam Arya 9717889939

Amazing stay.. tasty food.. special thanks for Mr. Ramesh for all the things and support that make our to visit very special. Good services. Immidiate room service. Indor outdoor games. Had a great time.

poonamaryatrip, Asst.Manager-Revenue at Best Western Resort Country Club, responded to this review
Dear Ms.Deepika, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Breathe cleanest air at the Resort. Regards, Poonam Arya 9717889939

Best Western was chosen as the venue for the wedding of my daughter and I really must thank the people who worked very hard and went an extra mile to make my daughter's wedding a great success- Mrs.Sodhi (Director), Mr. Ramesh (Front Office Manager), Mr. Mukesh Jha (Incharge, Food & Beverage), Mr. Firoz Khan (Manager), Mr. Ramesh Unyal (Housekeeping) and Mr. Raj Singh (Head Chef). The BW team was always there to help me with whatever I needed and their staff is polite, friendly and cooperative. Once again a big thankyou to Mrs. Sodhi and BW team!

The hotel is quite remotely located so initially one starts wandering whether we are on the right path. But once u reach there the place is good with lot of greenery and activity areas. The rooms are pretty much average which is one of the major complaints I have with holiday resorts. Food on the room service menu is bit below average. I had a cream of chicken soup which was pathetic . The buffet menu for breakfast and lunch was pretty good. I also used the spa which was lousy . The staff there were neither pleasant nor skilled, hygiene was an issue and also after massage once couldn't shower because apparently they had no water . The purpose of my visit was more for business , had it been for leisure then I would have rated it lower

Stayed there last week for my business trip.It was really fantastic stay.Mr.Raman was very helpful.Food quality was awesome.The altogether experience was very good.I strongly recommend this place to everyone.

We have 1night / 2days, 55 pax corporate group, food was really excellent, service was also very good I would like to thanks Dharmendra as a rest manager, Raman Mishra as Fnb manager they have done good job .. also special thanks to Pradeep sales person, Thanks

Very good experience of stay. One may enjoy stay with activities and delicious food variety. Club facilities are unmatched. There are activities for all age group. Children to senior citizen. Only things missing is availability of utilities (water) near different play grounds.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Akhilesh, We are pleased to note that you very much liked our facilities, services, indoor-outdoor leisure activities liked by children & senior citizen, & all had a memorable holiday experience. It's always our endeavour to provide the best to all our guests, which they rightly deserve ! A red carpet welcome always awaits you at the Green Resort ! Regards. Poonam Arya

Amazing staff great property and great service. We booked this resort forbmy sister's wedding and i would like to share that it was more than heb what we expected...the staff was very cooperative and on service for 24 hrs... special thanks to Mr.Ramesh , Mr .Inder , Mr Mukesh...also not to forget to mention one of the waiter his name i don't know but short in height and we use to call him chotu...he was tooo gud , he used to serve food with lots of love and enthusiasm. In the end big thanks to Sodhi aunty director of the resort for all her efforts and cooperation..must go place and trusted property with amazing food and staff ...

poonamaryatrip, Asst. Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Mahima, We thank hosting the Wedding Party at the resort & liking its facilities & services, quality of food, & highly personalised services rendered by the staff. We are pleased to note that you rate the resort as the perfect Wedding Destination. Breathe cleanest air at the Resort Regards. Poonam Arya Asst. Revenue Manager 97178-89939

we were there for wedding , the property is widely spread over huge area which causes incovienece for the guest to intermingle with each other. since its huge open area the decor has to be huge otherwise the look seems quiet mediocare

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Ravi, Your business is very important to us and we value your Review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Still your satisfaction is important to us If I can be of assistance in the future, please don't hesitate to contact me at 9811694052. Regards, Poonam Arya 9717889939

If you want to learn hospitality, then come to Best Western Resort Country Club at Manesar... Hospitality , Food, Ambiance, Location, Coordination... the word for signify is "Best" Experience Was Awesome

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Guest, Thanks for staying at the resort & appreciating our facilities & services. Your feedback is important to us & noted. Looking forward to serving you again in future. Regards, Poonam Arya 9717889939

Had a wonderful family holiday at Best Western Resort. Huge open spaces, great activities for Kids like tambola, go cart etc, excellent food. The best part was pollution free atmosphere. Strongly recommend a holiday.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Atul, We are pleased to note that you had a comfortable & enjoyable stay at the resort & liked the personalised services rendered by our staff. Looking forward to serving you again in future. Breathe cleanest air at the Resort Regards. Poonam Arya Asst. Revenue Manager 97178-89939

Best resort in Manesar Front desk staff is good, and their services are luxurious. I perfer my friends, relatives etc they should visit Best Western Resort Country Club. My experience was really goof i cant explain in words. Thank you Western

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Suraj, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort staff. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. When you decide to visit us next, please email me at corporate1@resortcountryclub.com and I will be happy to handle the arrangements personally. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Just at the outskirts of gurgaon lies this beautiful resort. This resort has something for everyone, people of all ages, kids, adults, oldies. Go there if you wanna have some fun, masti and frolic as its loaded with fun filled activities - badminton, volleyball, cricket, cycling, carrom board, lawn tennis, camel ride, horse ride and much more. Then in the evening you can party and dance to your hearts content as they have dj playing till 10:30 pm. The rooms are super cozy and immaculate and they are build in a form of cottages which gives you a feel of home away from home. The staff is courteous and attends to all your queries with a smile on their face. Lastly, food is very good too, variety of options to choose from if you are going for buffet, in room dinning is also upto the mark. All in all, a bug thumbs up and would love to visit again.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Guest, We are pleased to note that you liked the facilities & services of the resort, & find the place a dream vacation place for stress releasing. It's always our endeavour to provide our best services to all our guests which they rightly deserve ! Looking forward to serving you again in future. Breathe cleanest air at the Resort. Regards, Poonam Arya Asst. Revenue Manager 97178-89939

Best place near Delhi for complete family . I don't remember since when I started visiting this place. I think back around from 25 years. Me my family friends and relatives almost everyone in my contacts have visited this place once . All like this property very much. Excellent staff Excellent food Excellent room service Overall excellent experience No more words for this property. Do visit and experience the same.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Sumit, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

I have now lost count of times I have stayed at this resort and the entire staff never fails to make the experience memorable. This time again Harpreet & Ramesh (FOM) took special care and upgraded our room for our two nights stay. Looking forward to another visit very soon.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Guest, We are pleased to note that you had a memorable holiday experience at the resort, & enjoyed its facilities & services. We thank you for appreciating the personalised services rendered by the staff. Looking forward to serving you again in future. Breathe cleanest air at the Resort. Regards, Poonam Arya Asst. Revenue Manager 97178-89939

we were there for our our brothers marriage for 2 days on 17 and 18 jan 2020 . everything liike weather arrangement food service were amazing . such a huge property that our 250 guest stayed so well with our 117 rooms available there for us . food was great staff was nice and helpful in all manners . none of my guests make any kind of complaints of any type .

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Gaurav, We thank you for joining the Wedding Party held at the resort & liking its facilities & services, quality of food, & highly personalised services rendered by the staff. We are pleased to note that you rate the resort as the perfect Wedding Destination. Breathe cleanest air at the Resort Regards. Poonam Arya Asst. Revenue Manager 97178-89939

Pros- big resort family friendly and kids centric, they do have good lawn,swimming pool(under maintenece currently) toy train, camel ride, horse ride, other play activities Rooms- Clean Staff- Polite Cons- Rooms pretty basic not as per tariif or rate card Breakfast buffet- basic and ordinary Our room NO 4- hot water issue i dont know about others Staff- self tip awarding- We order milk for our child they said Rs.60 while we recived the milk. I asked for the invoice the staff said yes on payment i shall give you in the evening when we repeated the order for milk and asked for the previous invoice It was Rs. 56 so the staff is self tipping itself. Approach road is not well paved but thats not in control of the resort.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Guest, Please note Mr. Hitesh Sethia who stayed with us & was part of the wedding group from 17th to 19 th Feb'2020 & stayed in room no. 4. 1) The guest was an invitee by the bride side & do not know about the room rates as in marriage functions we sell the rooms at the same price & not on category bases. 2) Break fast was accordingly to the menu given to us by the host. 3) It is being informed to all the guests that it takes about 3 to 4 mins. to get hot water. ( They had all 117 rooms & except this we have not got any single complain regarding hot water. 4) Regarding the tipping as the order was placed around 11:30 pm & the steward was given Rs.60/ by the guest, he could not return Rs.4/ as the account Dept. Closes by 11 p.m. The next morning the steward went to the room to return the change, but the guest told him to keep the change.

This resort is awesome for 2-3 days of visit with family or friends. Everybody in this hotel is very cooperative and food is great...rides for children is great and enjoyable. Adults can play cricket, lawn tennis etc. Thanks Ramesh ji ( Front office manager ) for your kind support. This was my 5th visit to this resort and i enjoy this everytime with my friends and family.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Shailender, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Just a couple of hours since we left the BW and already missing it. After staying there for 2 nights we felt that a couple of days more would feel better. Awesome hospitality, great tasting food and no repetitiveness day on day. Courtesy of the staff, both indoor and outdoor was exemplary. Though we did find a bit coordination issues between the sister properties, it was kind of negligible. Overall a great place to be in.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Guest, We are pleased to note that you had a comfortable & enjoyable stay at the resort & liked the personalised services rendered by our staff. Looking forward to serving you again in future. Breathe cleanest air at the Resort Regards. Poonam Arya Asst. Revenue Manager 97178-89939

#BlueWestenResortnCountryClub I love this place! stayed there three times,so far, but will again, someday! Great location, great staff, great food, great rooms. Hotel views are very good.Hotel just like nature of lap. Regards VinEEt

So we organized a destination wedding at the resort, as a wedding planner we hope the hotel coordinates with us for better management and at best western resort we experienced one of the finest management . Special thanks to ramesh ji bhavna ji and harpreet ji, they were so cooperative . Whether it be a 4am urgency or running out of rooms, they had our back in everything hence we added one more successful wedding in our list. - Team plantastic

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Saktalwar, We thank you for joining the Wedding Party held at the resort & liking its facilities & services, quality of food, & highly personalised services rendered by the staff. We are pleased to note that you rate the resort as the perfect Wedding Destination. Breathe cleanest air at the Resort Regards. Poonam Arya Asst. Revenue Manager 97178-89939

It's okayish. Facilities at not top notch but you will be provided with bare minimum that will help you in not remaining frustrated during stay. Lawn is huge and swimming pool is good, so children who like outdoors will have a fun time while being there. Other than that, there is nothing much to do. Food is okay. Nice place surrounded by nature in all the sides.....very nice for weekend holiday's.......

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Nitin, Your business is very important to us and we value your Review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Still your satisfaction is important to us If I can be of assistance in the future, please don't hesitate to contact me at 9811694052. Regards, Poonam Arya 9717889939

This place is enjoyable if u spend it in the open areas...that is what they offer the best...open acres of land ,camel ride , horse ride, goat ride...fun and everything to do outside...being with nature!! Rooms are a little neglected...room service not prompt...food not impressive/ even the breakfast fails to impress...but still it's worth a weekend getaway especially in winters!! Can try it out!!

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Guest, Sorry we are unable to locate any check in by the name of KD in the month of Oct. All rooms in the main Club as well in the Resort Garden was revamped & upgraded before Oct. Regarding that the room service was not prompt, while taking an order we inform every guests that every order will take at least 30 to 40 mins to be delivered. Regarding that the breakfast fail to impress, the lay out of the breakfast is eggs to order, 2 types of juices, 2 types of Indian dishes, 3 types of continental dishes, whole fruits, cut fruits, 4 to5 types of bakery items, tea & coffee. If this is not impressive then we have to work on the breakfast layout. Notwithstanding the above, we tender our apology to you for the inconvenience caused at the club, & assure you of our best attention & services always. Regards, Poonam Arya 9717889939

A beautiful place to have a wedding. Raw natural beauty everywhere. Very cooperative staff. Ambience of rooms are good. Lot of place for kids and kids attractions. Excellent breakfast. Lot of other attractions like horse, camel, goat, ponds and ducks. A number of mini sports like golf, cricket, bowling , tt rooms available. I cannot forget the tea/ coffee service headed by Mr. Jha: always ready to serve your cup of tea or coffee with a smile. Even the service at the pavilion at breakfast or lunch was great. The reception was also great, ready to solve any personal needs like cabs to airport . Strongly recommended if you like the countryside and away from the hustle and bustle of a city. Wifi is reasonably good too.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Kumar, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort staff. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. When you decide to visit us next, please email me at corporate1@resortcountryclub.com and I will be happy to handle the arrangements personally. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

I have heard almost similar, to what sourabhd151 wrote in his following reveiew. I heard that hey have increased their prices Also, full day yesterday, I tried contacting at their given mobile number (I think that it is of Ms. Poonam) - left whatsapp also but no body called back

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Jain Your business is very important to us and we value your Review. As per telcon (Mr.Jaspreet) already inform you that we dont take a couple dayout. Still your satisfaction is important to us If I can be of assistance in the future, please don't hesitate to contact me at 9811694052. Regards, Poonam Arya 9717889939

Visited Nov2019, firstly we got to know upon reaching the reception that our book is in an adjoining property which they call as Best Western Garden resorts. This property was 500mtrs away and was more like a motel with a big ground in front. Room was atleast clean but very simple in interiors. Hospitality: The flowers placed on the coffee table in the room were stale and the holder was all rusted and not appeasing to eyes at all! Check-in is at 2pm so we rchd post lunch and had evening tea and snacks at the resort, however they only had mix pakoras and potato fries as options. The food is cooked in the kitchen of main property and shuttled to this garden resort so it does not remain much hot when it comes to ur room. Activities: There s decent option for kids to enjoy horse, camel ride. However they have fixed timings so I saw some kids who turned up late could not take the ride and were asked to take this next mrng. The make shift indoor table tennis table was all dusty and even did not had the partition line in the centre to play doubles. The furniture and toddlers play area in the activity room was all dusty and appeared to be in poor state of affairs. We ordered noodles, chilly chicken and chilly panner for dinner which was tasty though. The rope hammock mounted between trees as an attraction and option to relax outdoors was all torn and not useable. Both these properties are actually being used for destination weddings and corporate events and in such a scenario families which go to relax in peace away from chaos of city ultimately land up in crowds of corporate employees enjoying DJ at their events and marriage guests. I wont recommend this property for family visits and not all worth of rs. 8000/- per night stay with breakfast which only included eggs, cornflakes, juice, tea, paranthas, idli and vada with not at all tasty sambar, poori sabzi... One can go and stay in a 5 star at these rates in Jaipur/ agra and enjoy awesome buffet breakfast including Indian, continental veg and non veg options.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Sourabh, We are pleased to note that you liked our indoor-outdoor leisure activities, especially for kids, & quality of food. Regarding your other observations about the Resort Garden, we wish to state as under : i) The Resort Garden is only 1200 ft. away from the main club & we also have a shuttle service between the two properties. Resort Garden has 20 well appointed garden facing rooms, a 40 covers centrally AC Dining Hall, a Conference Hall, a 9000 sq. ft. Convention Hall, a Resident Lounge, a large Gym & an Activity Room. The outdoor leisure activities incl. a Swimming Pool, Tennis & Badminton courts, Toy Train for children, Rain Dance floor & large lush green lawns for other activities. The Resort Garden is the first choice of the discerning guests, who want a quiet & exclusive place for piece & rejuvenation. ii) Regarding the food tariffs, we may mention that we have choice of meals as under : Jain Thali : @ Rs.600/- , Veg. Platter : @ Rs.500/- , Non-Veg. Platter : @ Rs.700/- & a lavish buffet Lunch / Dinner in the dining hall @ Rs.1400/- per head. The guests are welcome to choose the meals as it suits them. Apparently, this escaped your kind attention. Your other feedback is important to us & noted. It's always our endeavour to provide the best services to all our guests, which they rightly deserve ! Breathe cleanest air at the Resort.   Regards. Poonam Arya Asst. Revenue Manager 97178-89939 

This is one of the best property for stay and specially for weddings staff is very Cooperative and always ready to help Miss Sodi herself ready to help you Really thankful to all the staff and to Maam Everything was up to the mark ,my guest had great time in the wedding everyone appreciated for the services given :) Thanks and regard Rishabh Jain

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Rishaina, We are pleased to note that you had a comfortable & enjoyable stay at the resort & liked the personalised services rendered by our staff. Looking forward to serving you again in future.  Breathe cleanest air at the Resort Regards. Poonam Arya Asst. Revenue Manager 97178-89939 

Amazing property to have a wedding or a private affair. Stayed for 2 nights Staff is very cooperative. Food is good and landscapes are also very nice. our family wedding was handled excellently by the management. Would love to stay again :)

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mayank, We thank you for joining the wedding party held at the resort & appreciating our facilities & services, particularly quality of food. We are pleased to note that you would recommend the place to your other friends to have their family weddings at the resort. Breathe cleanest air at the Resort. Regards. Poonam Arya Asst. Revenue Manager 97178-89939 

Hosted an Indian wedding here. The bride side (20 rooms) and groom side(~100 rooms) are a little distance apart (perfect fot baarat). A free shuttle service can be used to availed for inter complex travel. Ambiance is unparalleled. Food is excellent Hospitality is truly commendable. Every staff member is very helpful and polite. All facilities including decorator/planner is provided by the hotel for a fee. Bride side rooms are a little small. Little inconvenient for 3 guests per room. Mirrors can be added at bride side. Shuttle services can be made more frequent during wedding. A very pleasant experience overall. Can't wait to head back soon. Special thanks to Mrs Sodhi, Mr. Ramesh, Mr. Dharmendra and Mr. Mukesh.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Sahil, We thank you for joining the Wedding Party held at the resort & liking its facilities & services, quality of food, & highly personalised services rendered by the staff. We are pleased to note that you rate the resort as the perfect Wedding Destination.  Breathe cleanest air at the Resort Regards. Poonam Arya Asst. Revenue Manager 97178-89939 

Good place to spend weekends. Nice greenery. Good hospitality. Well maintained criket ground. Good for those interested in farm house type living. Food taste good. Fast housekeeping services. Simplicity served in best way.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Guest, We thank you for staying at the resort & pleased to note that you all had a comfortable & enjoyable stay, & liked our food & personalised services rendered by the staff. Breathe cleanest air at the Resort. Regards, Poonam Arya Asst. Revenue Manager 97178-89939 

We visited this place yesterday night to attend a function (the host have booked this place for 3 days for a wedding, with about 20 rooms plus their one resort/garden). At the reception we see a gentleman busy on the phone, we inquired on the directions to the venue of the function where we had to go, he randomly ran through some pages and told us “go straight and right”. We followed like a usual direction, only to find for he sent us to the swimming pool! We came back and there was a new gentleman here thn. A few minutes later the person who gave us the wrong direction came. We asked for y he gave us the wrong direction, he looks at us and says “i hav jus come. Didn't give you any direction!”. We were amazed and asked where do we go. He then handed us a list stating for tell me where is your name here. Funniest is for that was the guest check in list with the room numbers! This irritated us to the core and we asked him to call the manager. This guy first said i dont know him and then claimed for i am the manager! Utter nonsense behaviour of this person was. No apologies no shame, he stood there smiling shamelessly. On my repeated question he gave his name as “Harpreet” which i doubt is his real name. I demanded his card, which he didnt have ofcourse! This is the worst behaviour I have come across till date at any hotel/resort. Please visit at your own risk, the place is far. Cut off from the main highway with no illumination throughout the way. Not sure if the way to this hotel is safe, specially during the night times.

Before we were finalising the resort, I went over all the reviews and thought that people were having great experiences living in this resort and I thought all the opinions are worth visiting. Today, I am taking a time out from my busy schedule just to make sure that other do not have to face the similar experience that we had. And I will not recommend anyone to visit this place due to the level of customer service they provide to their clients. We were all girls visiting a night away from our homes to have a relaxing time which eventually got ruined. Their staffs were unprofessional with no etiquettes to treat their customers. They were very rude to us when we asked them for any kind of help and support in settling down in a room. We ordered food for our lunch from the resort which was pathetic.(Very salty and tasteless) and when we complained they bluntly respond to us that nobody complained so its nothing wrong with the food. This kind of response we were getting from the staff members. So can imagine how professional and well trained the staffs are. The level of hospitality service that this resort will provide you is simply 0. So I would advise all my fellow readers to discard this resort from your list and find other options instead.

Entertainment as usual. Comfort stay, good food. Friendly and well trained staff. This resort is my family's best and regular leisure trip's place. Whenever my family thinks of taking a short break, we choose to go here to spend some quality time. The Cobalt blue swimming pool, star studded nights, the natural green lush carpet spread over the place, the sounds of natural habitats, ever amazing, smiling and helpful, favorite staffs.. Inspire to get less connected with the crowded outer world. This was a short trip of 3 nights from October 17th to 19th, 2019. Very short stay..that's the only sad feel. Not justified for a calm, cool and comfort stay. As usual will never forget Mr. Ramesh for arranging our preferred room, Mr. Mukesh for serving us the best of foods and so many other staffs in restaurants, swimming pools, room service and executives etc(faces are so known, we never asked their name), those who made our every visit a memorable one. A BIG THANK FROM THE HEART. In return we pray that they should be heathy and fine so family like us get to spend more quality time together.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Mishra, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort staff. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. When you decide to visit us next, please email me at corporate1@resortcountryclub.com and I will be happy to handle the arrangements personally. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Worst experience in my 20 years of travel life, there were 3 couples who partied on 9th November, 2019 on the Balcony of Room No. 207 till 3:30 AM. Worst is, even after informing the Hotel Security Staff, "No Action" was taken and couples happily partied. Next day at the time of cehck out when I reported face to face, then Hotel`s GM just apologized conveniently for the incident and moved on with his life. Stay at your own risk for any eventuality, as Hotel staff is highly casual and insensitive.

poonamaryatrip, Asst. Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Aashish, Immediately on seeing your review, an explanation was called by our MD from the GM - Club regarding your adverse review. In response, the GM has reported that he got a call from the reception at about 1:15 am that some other guests were partying & playing loud music on the balcony of room # 207 & 207A, & within 15 minutes thereafter the security staff was sent to the said room & the music was stopped by the said guests at about 1:30 am. Further, in the morning the GM also apologised to you for the inconvenience caused to you & reported that inspite of the said services rendered to you, you have chosen to make an ungenerous review. Notwithstanding the above, we again apologise to you for some inconvenience caused to you. Regards. Poonam Arya Asst. Revenue Manager 97178-89939

An amazing stay,Great hospitality, provides every facilities and overall experience was awesome. Staff is very polite . Food was good . Arrangements were great , a complete family resort , peaceful area for relaxation , good atmosphere .Thanks for making it a memorable day & special thanks to Mr.Inder , he made an extra efforts to make it a special day.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Kajol, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Regards, Poonam Arya 9717889939

It was great stay in this hotel. Everything was fantastic. Staff was very polite. They never say 'NO'. Many games available for children. Complete entertainment for familes. Food was great . Very peaceful area for relaxation.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Tarun, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team.We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Regards, Poonam Arya 9717889939

Thanks best western club for making my vacation a memorable time special thanks to Neha who made an extra effort to arrange for our memorable stay at the resort and showing us the facilities in the most lovable manner I appreciate and recommend this location for family outing just 60 km from Delhi two day outing visit a must to make your wife and kids happy thanks Neha once again.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Amit, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Regards, Poonam Arya 9717889939

I along with my wife stayed at the resort on 21st and 22nd October. It was a sheer delight to spend some memorable moments on my birthday on 21st. The green surroundings ensured clean air far from smog zone of Delhi. Food at restaurant was excellent as the staff there, especially Mr Raman Mishra and Mr Mukesh Jha,pampered me with a complimentary cake and took special care of ongoing service. I definitely would recommend a stay in the green resort.

The place has an excellent outdoor (Lawns, Sport opportunities, Pool, Expanse, etc). It is great for a large group staying together and spending quality time playing and lazing around the place. The Rooms are decent with good amount of space and just well maintained. However, the Food was a major disapponitment. The speread + the quality of food is a BIG let down and that takes away a lot of other goods (of outdoors and location). Would not recommend purely because of Food Quality.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Vivek, Your business is very important to us and we value your Review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. As per "GROFFERS" group coordinator feedback were excellent. Still your satisfaction is important to us If I can be of assistance in the future, please don't hesitate to contact me at 9811694052. Regards, Poonam Arya 9717889939

The venue is at a perfect location within 30 mins from Gurgaon city center (Tip - There are 3 routes that lead to this venue ( research well and take the easiest route cuz the other 2 are bad) The moment you enter this property, the vast landscape will catch your eye. They have bought a good blend of leisure, nature and activities. Ample activities for Children, sporting activities, Rain dance, Toy Trains, Camel rides, spacious lawns etc. The food is decent ( definitely can be improved). They have a separate swimming pool for Adults and Children.( Cholrine levels in the pool is scary though). The evening DJ setup at the lounge is amazing. Overall an amazing place for a quick refresher. I recommend this place

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Santosh, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you and your group had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. When you decide to visit us next, please email me at corporate1@resortcountryclub.com and I will be happy to handle the arrangements personally. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Courteous staff, good food with good spread and wonderful ambience. Perfect place for get together. Mr Inder and Rajesh were wonderful host. Good recreational activities for every age group. Signboards for direction and network connectivity was poor.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Kuldeep, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff (Mr.Inder & Mr.Rajesh) and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Poonam Arya 9717889939

Food, location, staff and everything are really nice. The activities for kids and adults are also nice. Had a wonderful stay at the hotel and kids enjoyed a lot. I think it is really value for money..

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Abhishek, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

The only reason to rate one point less is their room service. I find this place amazingly good for (extended) weekend. Very spacious, ample activities for all ages and good food. This being not too far from Delhi, one can save driving time and enjoy there.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Harjass, Thanks for staying at the resort & appreciating our facilities & services. Your feedback is important to us & noted. Looking forward to serving you again in future. Regards, Poonam Arya 9717889939

It is a nice place if you want to relax. Kids enjoyed a lot, Camel ride, horse ride, goat ride, toy train, swings, etc. Everything for kids. Bhavna and Ramesh ji on front desk were very supportive. But I feel the property is not very well maintained, rooms are not as per 4 star standards and are small. The place can be more better. I would recommend this place and would like to come back again to relax.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Rahul, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort staff. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. When you decide to visit us next, please email me at corporate1@resortcountryclub.com and I will be happy to handle the arrangements personally. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Big , well maintained property with lot of activities. U will be busy. Most of activities are free, disco dance, two pools, children play area. Very nice . Food is good. Staff very friendly and always willing to help. Would visit again. Room big and well maintained.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Sudeep, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Poonam Arya 9717889939

Nice place to stay to relax from hectic schedule. Good amenities for business conference and off site meet. Nice ambiance. Staying in nest og nature with lot of gaming and fun amenities. lovely food with a wide spread of Indian and Chinese dishes. SPA facility are very good. Well trained staff taking care. Over all good place for Business conference as well as family holiday

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Dileep, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Great location, really pleasant and amazing children activities, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. Special Thanks to Neha Bhist, she made our trip special. She made sure my daughter had a gr8 birthday. Once again awsome property and will recommend to everyone.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Priyanka, Thanks for staying at the resort & appreciating our facilities & services. Your feedback is important to us & noted. Looking forward to serving you again in future. Regards, Poonam Arya 9717889939

A highly recommended resort !! The facilities are amazing with cooperative staff. We visited this place for team outbound and I must say that every single person enjoyed every bit of it. I would recommend this place not only for the business but also from family outing perspective too. They have n number of activites available ...you just name it and have it. We visited this place for 2nd time and really look forward to visit again !! Thanks to the entire Best Western team!!

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms.NItu, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Wonderful stay !! The rooms were clean and food was great. Best place for children they had enjoyed a lot. Outdoor games are great and so is kids play area. Food was also good. I would always suggest a breakfast lunch and dinner package.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Ashish, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Poonam Arya 9717889939

Stayed with friends for one night. Nice stay away from pollution in peace. Very nice property with great facilities like cricket, tennis, table tennis, spa etc. Very well maintained. Nice rooms. Really liked the DJ. Food quality and room service is good but can be improved. Staff is very helpful and polite. Special thanks to Ramesh ji (Manager) and Arcahna.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Sachin, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff (Mr.Ramesh Ji / Ms.Archana) and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Poonam Arya 9717889939

This is a ideal place to visit on weekends with family & friends. This place is not far away from delhi.We have planned our 1 night stay with my family. The stay was really amazing & comfortable. Room r very neat & clean . The all staff was very courteous & helpful specially front office staff.Overall it was great & memorable trip all of us.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Meenakshi, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Regards, Poonam Arya 9717889939

Wake up to Peacock Songs & if you lucky see them Dancing in the Rains. Nestled in lush green surroundings, this is a perfect place to spend time with family, friends Or corporate event. Ample options for activities for all age, it's a must visit resort with excellent choice of rooms that are well furnished & equipped. Meet Ramesh and Raman, one of the best host in hospitality industry. Not to forget food that's five star just like the services by the staff.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Digvijay, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff and would like to thank you for your positive comments about your experience at Best Western Resort Country club. When you decide to visit us next, please email me at corporate1@resortcountryclub.com and I will be happy to handle the arrangements personally. Regards, Poonam Arya 9717889939

It's a beautiful hotel with very good services. Rooms are clean and they provide you with all the modern facilities you must have not even thought off.. We do not have a single point wherein we can raise our concern. The staff was so helpful and courteous.. Bathrooms are good with a bath tub inside wherein hot water is available at all times..The restaurant food served was just amazing..This hotel also offers free Wifi with good connectivity..Just a beautiful hotel with all the 5 star Perks :) :)

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Sunny, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

It was my second visit in 3 months, this time I went on a business trip but few of my colleagues brought their families, it was a blessing in disguise for their kids as there are lots of activities for them including camel ride, horse rode, toy train, swings etc. Resort also has few interesting entertainment options for adults including rain and dj apart from their outdoor activities like badminton, tennis, tt, swimming pool etc. Overall, it was a great trip and everyone including kids and adults had a blast, thanks a lot to the staff especially the lady at reception named Neha who made our check-in and check-out process smooth and sales guy named pandey who offered us pretty reasonable deal.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Akhil, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Poonam Arya 9717889939

Fantastic property with lovely food. The location of the property is bit far but once you get inside its a different world. Love to visit again and again. The restaurant has variety of quality food. Love it.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Farooque, It was truly a pleasure to have your stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you and you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the resort. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

I had a corporate event, which was manage by mr. Inder and his team very greatly. Everything was as per agenda discuss few things which was add on the spot. He gently helped me with out of way. His support made our event success. Keep it team, thanks for all your services.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Ashok, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you and your group had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Wonderful experience, Throughly enjoyed the stay. It provides a great experience specifically to the kids as the resort facilitate various games and activities.. Totally impresses by the services and food quality. Mr Anand Sharma was very helpful.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Amit, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff (Mr.Anand Sharma) and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Poonam Arya 9717889939

Hotel is very good.Staff (specially Jaspreet kaur ji) is very very cooperative. She helped a lot while booking the room.Even before the booked dates,my daughter suffered from fever and my booking my non refundable as i was from goibibo. Still jaspreet ji told me not to worry. She said no need to worry ,pls take care of your child and as far as booking is concerned. Pls let me know if your daughter does not get well and you are not able to come.she told me that she will help in giving me other dates and will mail in goibibo.too good staff. Arun Goel Tanvi Goel

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Arun, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort staff. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. When you decide to visit us next, please email me at corporate1@resortcountryclub.com and I will be happy to handle the arrangements personally. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

The property is amazing, lots of fun activities are available. Good for every age group, the rooms are beautiful and the pools are wonderful. The staff is also very supportive. One thing which can be little bit improved is the taste of food, otherwise a must visit property.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Andaz, Thanks for staying at the resort & appreciating our facilities & services. Your feedback is important to us & noted. Looking forward to serving you again in future. Regards, Poonam Arya 9717889939

It was a great experience ! You can't get tired of trying different things, be it Cricket, Tennis, Rain Dance, Good Swimming Pool, Table Tennis, Pool Table etc.. the staff is amazing as well. We met Neha at the Front Desk and she was always up with the help through out our stay at the Best Western Resort. So if you have a group of friends or family and are in the lookout for options around Delhi NCR do visit the property on the weekend. There's a DJ playing your songs at their Lounge too on weekends !

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Praksh, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you and your group had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. When you decide to visit us next, please email me at corporate1@resortcountryclub.com and I will be happy to handle the arrangements personally. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

We are saty one week in Best weatern country club Maneasr. Vary vary good and memorable saty. Resort like that my home,food quality amazing.staf is vary helpful ,cleaning quality so nice .my family says every year planning in this resort b

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.NIkesh, Thank you for your review regarding your visit to Best Western Resort Country Club,Manesar. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with our friendly smiles. When you decide to visit us next, please email me at corporate1@resortcountryclub.com and I will be happy to handle the arrangements personally. Live Fresh! Warm Regards Poonam Arya 9717889939

A very good option for weekend getaway for ppl from NCR. The facilities and food is good. Reasonably priced. A very good destination for groups and families. There is bunch of stuff for kids incl. Swings, seperate pool, play area, toy train etc. Their evening DJ was also very decent.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Anshoool, It was truly a pleasure to have your stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you and you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the resort. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Good resort and away from high way. All types of facilities with good atmosphere and very pleasant. No traffic noise and away from city. All amenities are good with good service, hospitality and food quality. Overall a good and unique experience.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Mayur, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you and your group had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. When you decide to visit us next, please email me at corporate1@resortcountryclub.com and I will be happy to handle the arrangements personally. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Recently we had a group residential Gala Dinner in this Hotel. This is my 6-7 residential booking to this Hotel. I try to repeat this Hotel due to it's prompt and responsive team. Ms. Ratna Nautiyal of Sales team is very go - getter and always bound me to bring business to her Hotel with her maximum sales effort. When we reach Hotel, we have to encounter with Ground Staff. I must say it is the courteous and prompt behavior of Mr. Raman Mishra and his entire team due to which we always feel secured. Till now they have arranged things even at last minute call. Environment and Cleanliness of Hotel is very Good. All the very best to Entire Best Western Team !! Keep it up Guys !!

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Guest, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff (Ms.Ratna & Mr.Raman Mishra) and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Poonam Arya 9717889939

It's one of the best resorts I've stayed in the ncr region. Lovely place to hangout with your friends and family during weekends. 1. Scenic beauty soothes you and complements other positives. 2. Great food 3. Very professional and Friendly staff 4. Best part is its location, away from the city and gives you a wonderful memories Must crash here with your friends and family

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Yash, Thank you for the feedback regarding your visit to Best Western Resort Country Club, Manesar. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with our friendly smiles. When you decide to visit us next, please email me at corporate1@resortcountryclub.com and I will be happy to handle the arrangements personally. Live Fresh! Warm Regards

One of the best resorts in delhi NCR, nice ambience, quality food, courteous staff. Best weekend getaway to hangout with family & friends. Would recommend all for a pleasant stay. Overall, a great experience.

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Guest, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff and would like to thank you for your positive comments about your experience at Best Western Resort Country club. When you decide to visit us next, please email me at corporate1@resortcountryclub.com and I will be happy to handle the arrangements personally. Regards, Poonam Arya 9717889939

Awesome experience, staff very cooperative, manager helping and caring, pool area neat and clean, Cleanliness is good, great stay experience in reasonable charges. Room service is also good. Must visit

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Arunabhadu, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff and would like to thank you for your positive comments about your experience at Best Western Resort Country club. When you decide to visit us next, please email me at corporate1@resortcountryclub.com and I will be happy to handle the arrangements personally. Regards, Poonam Arya 9717889939

We went for a 2 days stay. The resort is great what is best is the staff is really dedicated and would go the extra mile to ensure your stay is comfortable. The Flora and fauna is also well maintained. My son who is about 20 months had a great time as well. All in all would recommend this place.

The service provided by Irfan was the best and he ensured that we should get what we need. Stay was great enjoyed alot. It's like a holiday with the nature. Where you can find yourself and peace. I recommend

poonamaryatrip, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms. Soniya, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you and you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Best Western Country Club is a fabulous place to be with friends and family. We were there for 2 nights 3 days, everybody enjoyed the holiday especially food. Not to forget, Mr. Mukesh in the restaurant was extremely warm, ensuring everybody including kids and senior citizens get what they wish for. Tambola n rain dance kept everyone engaged. Lovely pools, fantastic outdoor games n lots of beautiful birds including wonderful peacocks all around.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Mrinal, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff (Mr.Mukesh) and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Poonam Arya 9717889939

Very nice .Neha in front office is a gem of a person,very helpful,polite..Inder in housekeeping was very nice..fantastic property..would love to come again..calm,composted environment. Friendly staff.good...

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Shivani, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

We were at The Best Western Resort Country Club Gurgaon for Holiday for 3 nights in a 1BR unit. The stay was memorable with nice Green environment and neat & clean surroundings. Our unit was very well maintained with all the amenities and all channel Tata Sky TV, Pantry and wash rooms were of #5 standard.The food is fresh and we'll prepared and reasonably priced. The Resort has lot well maintained lawns with trees Avenus and many out door sports and facilities, with dedicated sports and outdoors areas for children and of all the age groups, apart from Swimming Pool and Golf course etc. G.Prasad #4438-00301

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Prasad, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Regards, Poonam Arya 9717889939

It was just an awesome experience .. Miss saroj was so helpful and polite during the stay loved to be there Food was very good lots of activities to enjoy the dj was also vary nice the ambience is also very refreshing an nice

All above words are even less for this resort as a whole and an absolute shame of personalised behaviour witnessed and experienced. It started from the time of booking when mistakingly I selected a wrong date of booking and then requested immd to them for a change of date when they asked for extra 3000/- for a change of date and did not cooperate citing an opportune moment to charge extra. Then I and my family which included my wife and a child went on 14th Aug 2019 and reached at the resort at around 6.00pm, they came with another opportune moment by asking extra 1500/- for child to be accommodated 8n same room and when I asked them that a hotel room always allows upto 2 children to be in the same room without any charges, they were arrogantly in denial seeking an opportunity to extract another 1500/-. I told them that this is unethical and I will go back if they don't review their decision but Shamefully they did not budge and rather turned their back and didn't even bother to stop you when you are on way back even as courtesy. What worse can happen when you take a call of returning from the reception itself without staying there bcoz of the sheer shameful & disgusting attitude. I think these type of managements who are so commercialized in mindset and subsequently downloaded to the staff is extremely disappointing and hopefully there will be Forum in country when Cheap tactics like these are immd addressed to punish these for better and ethical practices to prevail.

It was a good stay overall, we were four couples, Kids enjoyed a lot. We booked 4 rooms 214 214a 215 215a this location in itself is a complete package, range of outdoor activities, fine dine restaurant and natural beauty all combined in one. Rooms are good . Specially I would like to mention ms Saroj (Guest Relation manager) always caring for her customers and you just name a problem to her and she will get it resolved in few minutes, she made our experience homelike. Would visit again.

It was a great stay at Best western every vacation needs mental peace ,nice ambiance, quality food & other activities for kids and family so I feel best western is a rarest combination of above said things .Also thanks to cooperative staff specialy Mr.Neha Bhist reception manager and F&B captain Mr.Rana .All the best best team of BEST WESTERN. Regards Vivek P Mathur

A great enjoyable stay for my family.... whether it's the room, the staff or the courtesy all were top notch....any thing you name it and they have it kindoff resort. Lush green and very well maintained area...out of city rush very calm and peaceful. A day very well spent ....and special thanks to Mr. Mukesh Jha in the restaurant for special care delivered to kids... 10/10 rating and do keep up the standards will definitely visit soon. All the best

I went for an official trip for one night, offsite to be precise. It is a pretty huge resort, very well-maintained, with manicured trees and duck ponds and open-air snakes and ludo and many other innovative ideas for relaxation. In fact the resort is so huge that elders might need go carst to go from one place to another. There is a huge play area for children. As I had gone for official outing, didn't get much time for relaxation. The swimming pool looked inviting . We stayed in cottages which were not too spacious, but had the essential amenities. The food was excellent for dinner and lunch. breakfast, not so good. One word of caution, the resort is pretty far from the main highway and there is nothing around to see. So one night or maximum two nights will be enough here. A group outing would be perfect!

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Deepabali, Your business is very important to us and we value your Review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Afforded the opportunity to serve you again. Regards, Poonam Arya 9717889939

Good time with family and services provided by Mukesh Jha is recommendable, especially food for my daughter. Will definitely visit again. Amenities are also good and cleanness near the poll area and as well as the kids zone.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Neeraj, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Regards, Poonam Arya 9717889939

Excellent property near to Gurgaon. Friendly staff. Mr Dharmender has helped us throughout the event to make it success. With his friendly behavior, we have organized our next group meeting also in the resort which was scheduled for other place. Food quality and place is very good.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Sir, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff (Mr.Dharmender) and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Poonam Arya 9717889939

Excellent property with good spacious rooms.Need to mention about the great support and courtesy extended by Harpreet Singh - their Asst. Front Office Manager during our visit to the resort was awesome.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Gurneet, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

we had a visit till 02 nights in may , it was very good experience, we are looking forward to have more visit over there. The staff has good manner and hospitality as well. Food is best plus FnB manager is really supportive.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Naresh, Thank you for taking the time to review your stay with us.We are very happy to hear that you enjoyed your stay. This is really one of the things that we try to maintain in our Resort. Hoping to see you again soon. Regards, Poonam Arya 9717889939

Best Western Amazing Resort in Manesar .rooms are specious along with good bathroom.staff behavior is very cooperative , beautifully covered with nature.swimming pool ,lake , children play area , cricket , tennis ,caram so many fun here. Chef of this Resort is very intelligent & smart.althogh food quality in their second resort banquet is poor.overallbits a beautiful & comfortable resort for conferences. Special thanks to our Avon chairman Sh.Sushil aggarwal ji.

We have our 3 days residential conference at best western. Amazing staff and amazing food quality, best hospitality in dehi ncr in resort category. Must visit. About property property has been renovated time to time, rooms are clean. In room dining service is prompt. Also has facilities like swimming pool, cricket net, lawn tennis, volleyball, gym, spa and other

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Tashu, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you and your group had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

We were looking for a offsite training on one of the very important topics which required our employees away from daily work, traffic and other disturbances. And this is how we narrowed down on this 45 Kms away property from Delhi airport. Frankly speaking I being the organizer was a bit hesitant initially but after I personally visited the property, rooms, conference hall, food menu etc I gained confidence. We stayed here for 3 nights and 4 days and everything was perfect. From check-in to checkout everything was super smooth. (They had asked for Photo ID proofs in advance to ensure quick checkin. Perfect Idea!) I guess it is the biggest resort in NCR with such a greeenry. We witnessed couple of peacocks & ducks in morning hours. There were alot of options for other activities you can do like: play badminton, Chess, Golf, throwing darts, TT, Volleyball, GYM, etc. They have 3 swimming pools (different for child and adults) where our employees enjoyed alot. Only suggestion is the timing. It is allowed only 8am -8 pm. I guess in summers they can start early like 6 or 7 am. Food was awesome! Every one praised the taste. They are very much in demand for weekends hence one should avoid going on weekends. Having said that there was big rush at lunch area on saturday afternoon but I must say it was very well managed. May be a few people had to wait for 2-3 minutes but rest was perfect. Saying again food is awsome! Yes, they charge extra for liquor and the other stuff in the small shop inside the resort (Almost double) but I guess this is the same in most of the resorts. In conference room also they gave dedicated person/ executive through out the day for any requirement. We had only a small issue when another group was having some DJ activity and we were still in conference room and were being distracted by the high volume. It took not more than 3 minutes for them to correct it(Lower the volume) after I sent a message(not even a call) to the organizer/ our point of contact - Mr. Inder Singh) DJ session was also alot of fun. Special Thanks to Mr. Inder Singh who managed our stay. Staff at Reception including Mr. Anand and few other pretty ladies (Sorry I forgot their names) were very prompt for any help required. A lot of our employees also sowed interest in visiting this place personally along with their families later. Thank you very much for the great hospitality. Look forward to visit the property soon. Regards Deepak Gupta

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Deepak, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you and your group had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Very well managed and huge property. Many things to do. Kids enjoyed a lot. Pool was clean, food was good, many sports option and friendly staff. The only thing which I didn't like was the escalated price of every off the shelf product. 25 Rs Pepsi can bottle was being sold at 83 Rs. Everything was priced little high. This can be looked upon. Highly recommended place.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Gupta, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Looking forward to serving you again in future. A red carpet welcome always awaits you at the resort ! Regards, Poonam Arya 9717889939

The best staff personnel in hospitality sector that i know of, kind,considerate,courteous,warm and concerned. Special mention of Mr. Anand, who ensured our stay was smooth and delightful. This location in itself a complete package, a range of outdoor activities, fine dine restaurants and natural beauty all combined into one. Highly recommended!!!

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Varun, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff (Mr.Anand) and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Poonam Arya 9717889939

Pros : Amazing property Nice Room but a bit small for the price charged Cons : Quality of Service - Its a 5 star hotel with 2 star service. Went for breakfast to the Living Room restaurant. Service was slower than speed of Snail. Specially for those who didn't tip the waiters. Even for room cleaning and bedsheet change, had to make 4-5 calls and wait for 3-4 hours. Bathtub was also broken.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Sir, Your business is very important to us and we value your Review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. There was some technical fault with the telephone lines for which the phone was not ringing & once it was rectified it was promptly attempted. Regarding the room service it is mentioned on the menu card that it will take around 40 to 45 minutes for any order to be served, for breakfast we have buffet breakfast. The bathrooms which has bathtubs were recently renovated & we don't have any broken tubs. Afforded the opportunity to serve you again, we assure you that on your next visit to the resort, you would find our services more than your expectation!

An amazing place to visit with kids. They have activities like camel ride, horse ride, toy train and lot of other outdoor swings and games for kids as well as adults. In addition, their rain dance is just awesome. Food was just average and they should improve buffet quality of breakfast. Rest everything was best just like their name

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Neha, Your business is very important to us and we value your Review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Afforded the opportunity to serve you again, we assure you that on your next visit to the resort, you would find our services more than your expectation!

It was a good stay overall. We stayed in Resort Garden...and had the whole property to ourselves. The kids enjoyed a lot I would like to mention Firoz Khan, Pradeep Kumar and Bhavna specially who werr very hospitable and made sure of our comfort. Would visit again :)

Stayed for 2 days Resort is big with lot of activity You will find every activity cricket tennis volleyball badminton plus indoor games 2 pool 1 for kid with slides Rain dance DJ in night horse ride camel ride Goat cart ride toy train many swings all making it perfect place to stay with family greenry all around very relaxing and peaceful place Cycle is also available at rent 2 drawback Rooms are OK 4 star for that and service is bit slow and lighting at game is area and in ground is bit dim in night so can't play game in night Overall nice resort to stay

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Parvez, Your business is very important to us and we value your Review. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Currently we are in the process of extensive refurbishment of our property, hence some inconvenience caused to you & our unconditional apology to you. Afforded the opportunity to serve you again, we assure you that on your next visit to the resort, you would find our services more than your expectation! Regards, Poonam Arya 9717889939

Stayed here for 3 nights. With a 2.5yr old single child we were wondering how will we keep her entertained for so long. But the resort came to our rescue. The place is huge, beautiful landscapes, excellent food, two swimming pools, one especially made for kids, an in-house activity room which is like a mini tumble house, goat ride, horse ride, camel ride, rain dance, toy train, sand play area, slides (one for small Kids and another for bigger children), the list is endless. We made new friends and my daughter always had a playmate and we had other couples who became really good friends. We spent our time in playing, swimming, just chilling on their beautiful swings, relishing their good food or just cycling in the property. Special Thankyou to the manager of the restaurant- Mr. Shah, who was eversmiling and eager to serve. He made our experience very homelike. I would highly recommend this place to all my family and friends!

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Sir, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

My batch-mates-all senior citizens- and their spouses celebrated our 60 years of commissioning. A very spacious resort though a little distance from the highway. Each officer had an air-conditioned, well furnished room. The programme chalked out, including dancing in the rain and in the hall was arranged and conducted efficiently and with grace. The meals, mostly Indian cuisine, were well prepared and tasty. Served very well. The service, particularly at the bar and dining halls was excellent. Enjoyed our stay thoroughly.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Ved, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

One of the best resorts for kids around Delhi. The rides, swings and kids room kept our daughter engaged for hours. Special mention to restaurant manager - Mukesh Jha who not only customised the dishes for us but went out of the way to help us. We would certainly go back.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Ankush, We truly appreciate you taking your time out in sharing your feedback. Best Western Resort Country Club experience is all about people working together to create beautiful memories for all our guests and we are delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team. We pride ourselves on providing impeccable service, especially to see to the individual needs of each and every guest. Regards, Poonam Arya 9717889939

Excellent food , ambience and Hospitality. Mr Inder was great support in making the event a success. Good thing about food is they changed the menu for all three meals. Overall ambience and hygiene was great the whole team was very cooperative.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Manish, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you and your group had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

We are group of 12 peoples visit the resort in second week of June (very hot climate) but the resort is fully sold out. The reception staff is very fast and after 10 minutes we will get rooms keys and after enter the room the ac is very chilled and room is fulfilled with all basic amenities the good thing is ac does not off u are in the room or out the room we will enjoy very much over there because lots of activities are in the super green resort ie cricket+volleyball+badminton+rain dance area+big swimming pool+DJ night+horse rides+camel+goat rides and children play area.We will take all meals plan and food is very good in taste with good variety .The high tea is also served with snacks+cookies+cold drinks. We will enjoy very much for 2 nights and we will definitely plan in winter also. Pleae do not go with google maps .After confirmed booking get the location from resort.

From the time we checked in to the time we left, it was great fun for all of us friends! We celebrated 60 years of our commissioning in the army and the ambience was enjoyable, staff was courteous, service excellent and rooms were well kept!

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Gurdip, It was truly a pleasure to have you stay at Best Western Resort Country Club, Manesar. We are pleased to hear that you and your group had such a wonderful stay with us. It is heartening to read your positive comments in praise of the property and the warm hospitality offered by the resort. Appreciation from our guests is what keeps us motivated and helps us to even serve you better. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Our Army batchmates celebrated their DIAMOND JUBILEE of Commissioning at The Resort. It was an experience of a life time. Well looked after by the entire staff. Each one of us came back with very pleasant memories of this glorious time spent there. Thank you, The Resort Country Club. Major Atul Dev

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Major Atul Dev, Thank you for taking the time to review your stay with us. I am very happy to hear that you enjoyed your stay. This is really one of the things that we try to maintain in our Resort. Hoping to see you again soon. Regards, Poonam Arya 9717889939

No regret. Fully satisfied. Nice stay. Good food. Breakfast was good and tasty. Nice arrangements in evening. Swimming pool was good. They prepare milk for us at 1am. Would come back and enjoy again;)

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Dipanshu, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Natural greenry inside the resort. whole area was clean n good. Our off-site manager Mr. Dharmendra managed everything in planned way. We used the conference hall and playing activities cricket, camel and horse ride the staff was very cooperative. Food quality is too good for breakfast, lunch and dinner. . We will recommend it for at least one time visit for outing. Must visit place nearby Delhi

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Hari, We thank you for visiting the resort & liking our facilities, services, quality of food. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff (Mr.Dharmendra). A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

On June 01 ,2019 My family stayed over at the hotel. The property is one of the best weekend getaways for people living around Delhi NCR and anyone else for that matter. We have chosen an “exotic holiday package” which included all meals, and snacks along with camel rides, swimming, Rain dance, DJ and dance at D3 disc, games and a host of other activities that were a part of the same. Suite number 108 was an ideal place to stay if one can best afford, since it's a big value for money given the lush green environment and a perfect ambience with family. We had a great time playing Tennis and Badminton and it was a good stress buster. Harpreet Singh at the front desk made our stay much comfortable and he gave us a reason to come back again and again. This is a must visit resort and I would give 5 star recommendations for the same. Vijay Rai Gurugram

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.VIjay, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Claiming your self with 5 star services, You need to learn a lot. The main thing was it was monday and I think Director or GM was on leave, so staff was behaving like they are present but on leave. I wanted to write a lot about the resort being a Hotel Expert Reviewer, Resort is very nice with beautiful greenery nature , good for kids swings,pool , horse ride etc and all But in terms of hospitality it's a 2 star First of all I wrote a mail and sent all my IDs through mail telling it's my birthday, so please make it hassle free but no response was given to mail , on reconfirming through call after 5 days they confirmed. Then the location given is absolutely wrong. Nobody pics phone easily and after telling so many times 5o send location on watsapp it was sent after 20 mins. On arriving was hoping for an apology for that but no one was ready to pay attention, neither the luggage boy looked happy to help, no welcome drink, Room was booked on ground floor but given on first floor,carts are told to be sent if required who were refused later , fridge without any mini bar, no timings were told for any swings or anything, asking repeatedly they tell it's Monday so less occupancy so many events remain close today. If it's like that then you must not take booking on Monday. The resort reception and staff totally spoiled my birthday. But Resort is very nice and enjoyable. Food and staff at Restaurant was quiet good But they need to improve a lot, All staff at Reception is like they have in minds that why did you came here not at all happy to receive or help. If you can't manage better close it on Mondays like many other attractions which are closed on Monday. Buffet food is the only excuse I have heard on low occupancy and that looks genuine but they still served Buffet but were giving excuses for other amenities. And actually to be very true the things they refused ,happened in the end like rain dance and disco but they were not in mood to tell you about it. All the front office staff mostly the girls their were just their to spoil your trip with their answers. Atleast appoint one good cheerful staff to receive the guests. I enjoyed the Trip but 3 stars given are for the Resort only

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Susheel, We are pleased to note that you liked the resort ambience, indoor-outdoor leisure activities & quality of food. Regarding your review that the GPS was not clear, we have checked that it's OK & apparently our staff send you location but it reach to you late because of internet signal was poor. In the matter of your review about staff, the management has taken very serious action against the alleged defaulters, to ensure that such unpleasant incidents do not reoccur in the future. We tender our unconditional apology to you in this regard. Regards, Poonam Arya 9717889939

I wanted to write a lot about the resort being a Hotel Expert Reviewer, Resort is very nice with beautiful greenery nature , good for kids swings,pool , horse ride etc and all But in terms of hospitality it's a 2 star First of all I wrote a mail and sent all my IDs through mail telling it's my birthday, so please make it hassle free but no response was given to mail , on reconfirming through call after 5 days they confirmed. Then the location given is absolutely wrong. Nobody pics phone easily and after telling so many times 5o send location on watsapp it was sent after 20 mins. On arriving was hoping for an apology for that but no one was ready to pay attention, neither the luggage boy looked happy to help, no welcome drink, Room was booked on ground floor but given on first floor,carts are told to be sent if required who were refused later , fridge without any mini bar, no timings were told for any swings or anything, asking repeatedly they tell it's Monday so less occupancy so many events remain close today. If it's like that then you must not take booking on Monday. The resort reception and staff totally spoiled my birthday. But Resort is very nice and enjoyable. Food and staff at Restaurant was quiet good But they need to improve a lot, All staff at Reception is like they have in minds that why did you came here not at all happy to receive or help. You will never find any smiling faces in whole resort. They told to fill a form in which it was mentioned about your birth date and date of anniversary. Many hotels send wishes on your Birthday, and they I dont know why made me fill the form, when they cant even see the day I check in was my birthday. All front office busy on mobiles. It was a feeling like Ginger Hotels where people help themselves

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Susheel, We are pleased to note that you liked the resort ambience, indoor-outdoor leisure activities & quality of food. Regarding your review that the GPS was not clear, we have checked that it's OK & apparently our staff send you location but it reach to you late because of internet signal was poor. In the matter of your review about staff, the management has taken very serious action against the alleged defaulters, to ensure that such unpleasant incidents do not reoccur in the future. We tender our unconditional apology to you in this regard. Regards, Poonam Arya 9717889939

Amazing property and the customer service is superb. Very friendly environment. We also used the conference hall and the staff was very cooperative. Must visit place nearby Delhi. This one is one of our best outing so far.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Lalit, We thank you for staying at the resort and having a enjoyable stay. Thanks for considering the property the perfect destination for leisure & business travelers. Looking forward to serving you again in future. Regards, Poonam Arya 9717889939 Asst.Revenue Manager

It was indeed a pleasure to go to Best Western Country Club on Saturday or 11th May Though it was quite hot and I thought that we may not be able to enjoy the ethnic beauty of the resort in scorching heat. On the contrary the welcome given at the reception and from there straight to room made us very comfortable.we had delicious lunch in the cafeteria and waited for the evening to enjoy the scenic beauty of the resort with trees,and flowering plants. I was amazed to see the blooming Gulmohar tree In full pride. In the evening when gardeners started the sprinklers, the chirping of the birds specially the sight of peacocks was enchanting. Resort is full of beauty of nature and a rendezvous with nature for nature lovers. VIJAY SHRMA.. Vijayvijaysgarma@yahoo.com Mb no:9910053720

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Vijay, We thank you for visiting the resort & liking our facilities, services, quality of food. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

We had a corporate offsite in the month of May. Mr Dharmendra was very supportive and always available to get things done. All arrangements we as planned and event was well managed by Team Best Western. Amazing infrastructure and good quality food.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Ashutosh, We thank you for affording us the opportunity to host your stay at Best Western Resort Country Club. We are happy to note that you had a comfortable stay at the resort. We are looking forward to the opportunity to serve you in the future also Regards, Poonam Arya 9717889939

Best facilities, services, quality of food & indoor-outdoor leisure activities Specially thanks to Mr Dharmender for making arrangements in quick time for our corporate group.Also thanks to Mr.Pradeep for helping with smooth booking.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Sir, Thank you for sharing your valuable Review with us. It is a pleasure knowing that you enjoyed the services provided by the hotel staff (Mr Dharmender & Mr. Pradeep) and would like to thank you for your positive comments about your experience at Best Western Resort Country club. Regards, Poonam Arya 9717889939

We were at Resort Country Club, Manesar on 11th of May'19 for a residential group. Nice experience, great hospitality, supportive staff and excellent food. All HOD's are always ready to see that your group goes smoothly. Special thanks to Mr. Raman Mishra, Mr. Inder, Mr. Ramesh and Mr. Anjan. Would love to come again. Keep going.... Regard, Manoj Singh ARYAN TOURS INDIA

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Sir, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff (Mr. Raman Mishra, Mr. Inder, Mr. Ramesh and Mr. Anjan). A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Had a memorable stay at Best Western Resort country Club. This is a perfect place away from city with awesome scenic beauty closer to nature. I visited the place along with my family and celebrated the 5th birthday of my son there.Thank you Mr.Inder for making arrangements in quick time along with complementary cake. Also thanks to Ms Jaspreet for helping with smooth booking of the property. Look forward to a longer visit next time.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.J K Sah, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

It's located near agricultural lands.. So v greenish nearby. Beautiful one. Good one for bird lovers. Many species of birds. Best place for kids. They had camel ride, horse ride, goat ride, kids club, kids play area, big lawn. Separate big kids pool with sliders, badminton court etc. Lake side view was there adding to kids attraction. Must go for young moms. So that kids gets engaged in activities Nd moms can relax a lill. Rain dance was another best thing. Total fun. We had minor issues but on addressing those in reception got a very good response from them. Director madam made sure our concerns are listened and taken seriously. V good experience

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Praveen, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Nice place for weekend outing Keep calm and enjoy weekend here Family place Nice ambience Helpful staff One should must visit Amongest one of good resorts in manesar May rating 4.8 out of 5 ...........

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Nitin, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

Very nice property with nice rooms , pool ,swings, outdoor and indoor games area & etc .Also has awesome service and food. Must visit there again and again. I will definetely recommend it to my friends.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Ruchi, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

Overall it was a good stay.The staff is very accommodative and responsive. Started from c/in to c/out Mr. Dharmender is available through out with his smiling face to serve us better.. FULL MARKS TO HIM for his effort. See you soon..Tangent Inc..

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Ramesh, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff (Mr.Dharmender). A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

It was wonderful experience in the resort. Great hospitality by Team. Everything was well organised and they support for all requirements. We have conducted our annual meet for 66 people and we enjoyed also. Special thanks to Mr Inder, Mr Raman and Ms Anjali to make the event memorable. Recommended for family and corporate events.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Manchanda, We thank you for staying at the resort & pleased to note that you had a comfortable & enjoyable stay, & liked our facilities & services, & graciously awarded 5 WOWs for the services rendered by our staff (Mr Inder, Mr Raman and Ms Anjali). We are also grateful to you for recommending the resort to your other friends, to have an experiential stay. A red carpet welcome always awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

It was good weekend trip with family. My daughter who is 10 yrs old really enjoyed a lot. Good place to go for weekend holiday. Must carry swimming costumes, sunscreen. Also i will suggest go for all meals deal. DJ was too good, enjoyed dancing for two hrs.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Sheetal, Thanks for staying at the resort & appreciating our facilities & services. Your feedback is important to us & noted. Looking forward to serving you again in future. Regards, Poonam Arya 9717889939 Asst.Revenue Manager

I am into corporate Events and Trainings so being a regular customer Best Western is the best venue according me to conduct my events and trainings because of fantastic staff and location of Venue. I suggest all my clients Best Western as the Venue because of its superb staff which supports and coordinates all time and also I believe awesome and refreshing location amongst all. Kindly do visit Best Western for your Mind-blowing experience in location as well as for the meals and quality.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Shantanu, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

Great place to be visited with friends and family. Great hospitality. Very nice staff and excellent property. Must appreciate Mr Firoz, Mr Santosh and Mr Shailender for excellent service, support and care.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Aashish, We thank you for visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

I conducted a week of Yoga TTC this year, and last year too for 9 days. Facilities are all very good. Food is excellent, as per demand we have without onion and garlic food, still taste was fabulous. Firoz and his team were always there if any thing needed. Thank you Firoz! Shivachittam

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Shiva, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

A very calm and a beautiful place situated 1 hour by car from Dwarka, New Delhi. An apt place for a weekend gateway, to celebrate with your gang of girls, to enjoy with your family, to revive your own self. In all a great experience. I visited with my family on to celebrate our anniversary. From the pool fun to swings to ride to indoor and outdoor activities, games it has all. We enjoyed a lot. NOTE: The only thing to work on or to keep in mind is that GPS picks a different route so pls take the location once from the resort. Or I think the resort should themselves send the same to the visitors booked so that they have the ease to find the location. Thanks

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Kapoor, We thank you for celebrating anniversary party at the resort & pleased to note that you all had a comfortable, enjoyable & a memorable hospitality experience. Looking forward to serving you in future. Regards, Poonam Arya 9717889939 Asst.Revenue Manager

Give me a chance to begin this survey with desires one has with a Best Western Resort Country Club Property .. (a) 4 star (b) embodiment of accommodation (c) affable staff like ABHA SINGH and all other stuff a common 4 star offers. In all honesty when I proposed to visit a property to investigate nature .. I would prefer to need the property likewise as regular and crude as it very well may be with insignificant man made upgrades and that is the thing that the property is. All Best Western properties are ideal mix of the neighborhood culture, engineering and sustenance and this property isn't an exemption.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Richa, We are pleased to note that you had a peaceful, relaxing & comfortable stay at the Resort Garden, & immensely liked it, as it's away from maddening crowd of city. Further, you liked our indoor-outdoor leisure activities & services rendered by our staff (ABHA SINGH). Looking forward to serving you again in future. A red carpet welcome always awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

Excellent courtesy extended by entire team especially Mr.Inder, Mr.mishra, Mr.Harpreet. Feel like living in home. Food is fantastic. Got all the services on time. This time I have a business meeting in this resort & next time will definitely plan with my family.

Poonam A, Asst. Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Harsh, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939

Amazing experience in all aspects, fully realized the value as we desire from a short trip. All age groups can enjoy in this location whose outdoor facilities are as good as indoor facilities. Food is awesome.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Pankaj, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

The perfect place for family and friends to enjoy the weekend. The resort has a great swimming pool facility and sepratre facility for adults and children, food was just Marvelous and secondly the staff is very supportive and understanding Mr raman mishra gave our family the best service possible There is dj facility and rain dance also and in evening game of tombola is also played Children who love to play cricket there are cricket nets also available and me and my family enjoyed a lot as we hop on animals like camel and horses and haf a great ride small theme park is also established for small childrens and photogenic scenarios are in resort. had a great time with my family.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Nikhil, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

We stayed there for 4 days as a corporate group of 65 rooms and aprox 140 pax. It's a huge property spread over around 15 acres, overall awesome service by hotel staff. FnB and House-keeping team was very co-operative . Specially thanks to Mr Harpreet Singh and all front office team for smoothly check-in and warm welcome which helped us to start a beautiful day, and this team was always there for every requirements...

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Nitu, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya 9717889939 Asst.Revenue Manager

We were two couples & visited the Resort Country club after 10 years. We found a tremendous improvement in the facilities & ambiance of the club. The rooms were very comfortable and well maintained. The services of the staff was excellent. Incidentally we are one of your earliest members since the early nineties. We will certainly visit more often as it is a great break from our homes in aNew Delhi. We enjoyed the food too. I gave aNew way to make mutton curry and your chef prepared it very well. My friends also enjoyed the visit and very impressed with resort.

Poonam A, Asst.Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Sir, Thanks for staying at the resort & appreciating our facilities & services. Your feedback is important to us & noted. Looking forward to serving you again in future. Regards, Poonam Arya 9717889939 Asst.Revenue Manager

I had the highest regards for Best Western Brand of Hotels since I travel quite a lot and always had a pleasant experience with your hotels across the world. I do understand that the top management works very hard to let the established maintain its momentum and quality. I too run a company and hence I know the perils of scaling faster than ideal levels, and letting your focus go wrong in commercialisation instead of good services. I don't think the Best Western Brand Franchising or licensing department heads actually travel to look at the properties or even audit them regularly. Otherwise, I would never have been forced to bring such a disgusting experience here. I fail to understand as to how the BW team could ever think of letting your brand name to be used at the property in question. It amazes me as to how the audit team could ever approve of this property. I had the misfortune of staying at BEST WESTERN RESORT COUNTRY CLUB, (Now a 4 Star Govt. approved Hotel & acclaimed as a 5 Star experiential Resort – sic!), Pachgaon - Tauru Road, Near Manesar, District Gurgaon, Haryana, India. This was one of the most terrible and disappointing experience I have ever had across any resort, worldwide. We had booked three rooms. My observations are as under: - The property is large, but extremely unkempt and ill-maintained. Leaves litter every green place. The amenities are either missing or in ruins. - The reception was a small suffocating piece of so-called hall, that started giving us the jitters. - The room was quite pedestrian and it looked no better than the government rest houses that we have seen. I could make out that the property has outlived its life or been maintained poorly for long. - The foot mat near the bed was an eyesore, dusty and grimy. Edges were turned up. Even the floor was slippery. It was as if some bright mind had placed the sweeping cloth as a mat. - All the rooms did not have the complimentary water in place. - There was no complimentary welcome drink as advertised. - No newspaper in the room as advertised. - The swimming pool had questionable hygiene standards. Floating insects and leaves were visible. Chlorine taste was left in mouth and water was scaly. - All the green spaces were littered with leaves. It looked as if it was never swept for atleast a month since spring time had ended in mid-March. - The natural water body was green, slimy and algae coloured with a stink. Mosquitoes were aplenty. Maybe the health department never saw it. - The so-called cricket ground was in shambles. - The kids play area was dusty and never cleaned. The poor animals (rabbits) were literally getting roasted in unhygienic conditions. Spare them please! - Rooms were advertised as CP (with Breakfast). But finally the reservation team pulled off a standard trap and sold the AP. - Food was pathetic. The breakfast menu was laughable for a four-star resort. A few minutes into Gurgaon would let this resort management know, the definition of a king size breakfast. Either food was oily or bland. Only Watermelon and Papaya were served as assorted fruits. - The Lunch and Dinner, forced on us were equally bad in dish choices and taste. The chefs definitely need a refresher course in cooking. Almost every resident in the resort was of the opinion that the maintenance, service and food were below par. - Service is the crown of any hospitality outlet and here the crown lies demotivated, untidy and untrained. The glint in the eyes is only visible when you fish out tips. Otherwise, the staff show scorn on their faces, the moment, you ask for a second serving or ask for a service. - The low self-esteem of the management can be seen from the fact that they advertise in-campus travel by golf-carts, but they actually provide you with bumpy e-rickshaws. It is sad and shocking, to see such squalor in a place where you spend Rs. 10,000 per night. My earnest request is to please take care of your brand values or else the sales traps will finally devour the BW brand that took lot of efforts to establish.

Poonam A, Asst. Revenue Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Kohli, In response to your review, our CMD immediately called for a written explanation from the club staff concerned in the matter. The response received from the F/O Manager, in a nutshell, is as under : " i) That immediately on arrival the guests were served welcome drinks, as also reflected on the reception CCTV picture. " " ii) That the guest had specifically booked 3 rooms on AP basis (i.e. room-rent + breakfast + buffet lunch + buffet dinner + evening tea, for 2 persons). The CP package mentioned by the guest includes room-rent & breakfast only. " " iii) That the guests were allocated adjoining rooms # 301, 301A & 301B on 6th April. All the said rooms are well-appointed GF rooms, having a large picture window opening in the garden outside. That four 1/2 ltr. mineral water bottles are provided on complimentary basis in room. This seems to have escaped the attention of the guest. Unfortunately, due to rain on the 7th April morning, the newspapers were received late & were placed in rooms around 11 am on that day. " " iv) That all the guests enjoyed the facilities of the resort & then had a lavish buffet dinner in the dining hall on 6th April. " " v) That when the guests were comfortably sleeping in their rooms, they did not notice that at night at 1 am there was a wind storm followed by rain at 6 am on 7th April & as a result tree leaves shed were spread on lawns of the resort. That by 12 noon on 7th April all the lawns & other areas were cleaned. " " vi) That the guests left their rooms at 10:20 am on 7th April (as reflected in the electronic door lock software) for breakfast, against the breakfast timings of 7 am to 10 am. Inspite of their coming to the dining hall at about 10:30 am, they were served breakfast. " " vii) That on 6th April evening there was a birthday party of a member held on the club lawn & as there was a wind storm at about 1 am, some furniture items gathered were stored by the Tent House labour near the Cricket Net Practice ground. Further, a screen placed behind the Front Office, to cover the renovation work in progress, was also uprooted. Thus, the pictures taken by the guest are not realistic representation of the club. " " viii) That the club has 2 proper golf carts (one is 4 seater & the other is 8 seater) for shuttling the hotel guests & 3 e-rickshaws for baggage transportation. " " ix) That the guests vacated the rooms at 2 pm on 7th April against the check-out time of 11 am, as specified on the booking order form. They vacated the rooms after repeated requests by the H/K staff, which infuriated the guest & hence he has given a very ungenerous review, as above mentioned. " ................................................. Report sd. by Ramesh Kumar Front Office Manager Notwithstanding the above, we tender our apology to you for some inconvenience caused to you. Regards. Poonam Arya 9717889939 Asst. Revenue Manager

I will congratulate Best Western Maryland for achieving heights in hospitality industry.We are with the corporate group of 50 pax and they take care of each member very well. Mr.inder Thakur ( Banquet Manager) is 24 x 7 person of this property who will handle all your requirement very patiently. All our event goes smooth because of this person he knows the true meaning of hospitality. I will be thankful for the front office department especially Saroj Thakur for all the assistance required during period. All over feel like homely in this property. kudos to best Western Manesar team. Keep up the good work.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Mohit, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya Asst.Revenue Manager

Our favourite property till date.. Great services.. Decent food and very supportive staff Mr. Dharmender was very cooperative throughout the stay. None of the staff members say no to any kind of work. The ambiance and the scenic beauty will surely take ur mind away! The confrence halls are always lively and they are best in business!

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Dear Sir, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Poonam Arya Asst.Revenue Manager

But definitely below expectations..prop prop is good,maintained,nice activities offered..dj is a plus..but average food wid limited options and a less supportive staff service makes it just a good stay

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Sadhak, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9717889939. Regards, Poonam Arya Asst.Revenue Manager

Rooms are so dirty and not worth 11k. Bathroom is stained , no glass and coffee mug in room , All activities lunch dinner are in main club and you have to go to and fro via a shuttle which is half km far. Spoiled my bday ..I think anyone who is paying 11k for one night expect some better service.

Poonam A, Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Shweta, Thanks for staying at the resort, Your feedback is important to us. On behalf of our entire team, I would like to apologize for not exceeding your expectations.Due to long weekend and holi celebration all the setup was in Mainclub. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thanks&Regards Ms.Jaspreet Mehta 9811694052/9958994052 General Manager -Revenue

We stayed for one night for attending a marriage arranged in the resort. It has sprawling lawns, swimming pool, SPA, free parking, several games n camel rides etc for kids. Nice food in restaurant and good spread in breakfast. Rooms spacious good washroom but linen need immediate replacemen.

Shalu K, Manager at Best Western Resort Country Club, responded to this review
Dear Mr.Kansalsk, Thanks for staying at the resort & appreciating our facilities & services. Your feedback is important to us & noted. Looking forward to serving you again in future. Thanks&Regards Ms.Jaspreet Mehta General Manager -Revenue

This Is My Another Visit .Very nicely appointed place, but what really mattered was the service we've received. We were practically being treated like some VIPs. Thank you Raman for everything - starting from your kind attitude and beautiful smile and going through endless times off special attention. We Will Definitely Come Again Best Western.

Shalu K, Manager at Best Western Resort Country Club, responded to this review
Dear Sir, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. Thanks&Regards Ms.Jaspreet Mehta General Manager -Revenue

I went this resort again with family and it again met my expectations. Their hospitality is consistently improving so their quality of food and amenities. Mr. Raman manager of the property was very attentive to our needs and requests. Must stay place

Best Western R, Manager at Best Western Resort Country Club, responded to this review
Dear Mr.KrishanPrasad, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. Thanks&Regards Ms.Jaspreet Mehta General Manager -Revenue

There is lot things to do in the property especially for kids their was horse riding, camel riding and kids library. For couples you can enjoy in the garden area, click photos of each other and enjoy sports game etc

Best Western R, Manager at Best Western Resort Country Club, responded to this review
Dear Sir/Madam, We thank you for regularly visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards, Ms.Jaspreet Mehta General Manager -Revenue

Resort is beautiful, with lots of greenery and activities. Away from hustle bustle of the metro and approachable with own vehicle only. Free unlimited camel rides and horse rides, games etc keeps the kids busy while for adults, rain dance and swiming pools are there. Must visit resort near Delhi.

Best Western R, Manager at Best Western Resort Country Club, responded to this review
Dear Sjagjeet Singh, Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 981169-94052. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Poonam Arya Best Western Resort Country Club

First of all, one thing that is to be kept in mind is that the property has two parts, one is at the front and another one may be some 500 meters away from the primary. The primary property is vast and nice but I am gonna write about the other one. -- Reaching the property is a task due to the road condition and very less sign boards, the sign boards on the way from Panchgaon are not so obvious. -- The secondary property is not so vast so keep your expectations low, it has a swimming pool a ground with volley, badminton court and few swings. -- Staff remains haywire and do not seem much interested in the requirements of guests, if you ask them something they will run away and wont come back ever. -- The property is going thtrough renovation and some of the toilets were closed for use -- Parking is not available and then one has to park on the street infront of the property -- Food has a big variety but trust me none of them is with a good taste -- For billing and any other needs you will have to wait for a guy to come from the primary property Overall, for me, it was a team building event so it went good otherwise for personal stay, I wont suggest the secondary property.

There are many games for kids in the resort which keep them busy all the time. Did not like the food somehow the taste of chicken was completely different, we chosed ala carte, buffet is expensive 1200+tax, some people from the corporate office tell they don't have ala carte but they have, the area covered is big but looks small may be because of the play area. I liked the room well equipped with big led TV and language channels, no view as such but first floor is still better some of ground floor rooms have window on backside. Breakfast spread was good, as far as the services it was excellent they also arranged a nice big complementary cake for my in laws Anniversary then complimentary cookies were served to the door steps in the evening and also a box given while leaving the place. Have been to similar and bigger resorts but never experienced such generosity. They also had medicine which was given on request. Overall a good experience, will like to mention Ms Neha Rawat for good services and hassle free check in and late check out. While going from gurgaon nearing the resort before Delhi Ajmer express road take service road on left there is baba narmadas ashram keep moving on left there is Fauji da dhabha where there is a big board of best western go further on the service road till you see best western boards then take a left.

Shalu K, Manager at Best Western Resort Country Club, responded to this review
Dear Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Shalu Kashyap Best Western Resort Country Club

Unique experience. Wonderful facilities. Nice cottages. Awesome food. Unmatched hospitality. Full of greenary. Happening place. Love the silence. Must Visit. Would like to come again and again and again.

Shalu K, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Himanshu, We thank you for staying at the resort with your family & having a comfortable & enjoyable stay. Thanks for considering the property the perfect destination for leisure & business travellers. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

We were 20 Riders From Riders Club Bhiwadi. Visited The Resort For Breakfast. The Breakfast Was Yum. Great Hospitality By Mr Arun Bhardwaj. Variety of food items at Great price. Would Visit there again

Shalu K, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Rahul, Thanks for linking our resort and F & B service. Hope you will visit soon. Regards, Shalu Kashyap 9958696870

Visited several times this place and willing to visit again and again due to homely environment and lots of things to do. Special thanks to Mr. Arun Bhardwaj for his warmth and professional approach. Will visit again and again for sure

Shalu K, Manager at Best Western Resort Country Club, responded to this review
Dear Ajay, We are pleased to note that you had a comfortable, enjoyable & experiential holiday at the resort, & especially liked its indoor-outdoor leisure activities, its pristine beauty & good quality of food. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Resort has enough activities to keep you busy through out the day. Camel riding, horse riding, goat cart, floor chess, floor snakes and ladders, DJ, bar, cricket, rides, cycling (chargable) , sand pool, swimming pool We stayed for 2 nights Room we stayed was very small for a couple and 2 kids. Resort staff is very helpful. Would like to mention great gesture of resort captain Arun Bhardwaj. I forgot my luggage at home on faridabad and he arranged for a help that he managed to get it delivered till Manesar from where I collected it. It saved me to travel 120 kms and spoil my vacation with family. I am really thankful to him. Food is little expensive in restaurant. Buffet is 1200 + tax and 900 + tax for kid Overall experience is amazing.

This time we had a gala time as it was our daughters birthday.... But the lunch quality played spoilsport and the weirdest thing which I faced this time was the rude behavior of a junior staff who handles luggages.... But also had a positive and feel good experience at the restaurant where Mr. Naveen Yadav greeted us with utmost modesty and took good care of our visit.... Thanks Naveen...

This is a good spot if one wishes to relax and have a good time. The staff is very courteous and supportive. The food is also tasty with lots of variety. Kids can have a good time and they have plenty of green areas. Downsides, the rates are on the higher side, but then its close to Delhi NCR. Being in Delhi NCR, there's not much change in weather like going away 200km into the hills. In hot weather, outdoor activities may not be much fun. But still you can have a relaxing break with reduced travel times!

Recently visited this place with official admin team of 40. It's a one day retreat plan. Resort is located near pachgaon village, Almost 5km inside from main Jaipur highway. Area of the place is very big. Very big garden with space for all kinds of sports : cricket, badminton, tennis , football. And has also so many things for kids like mini train, activity zone, swimming pool, slides, swings , horse riding , camel riding, goat cart etc. Resort has got very big and good swimming pool. And different styles of sitting arrangement near pool area. They serve all types of Food in their buffet meals. Good place for corporate visits and family groups too.

We had a stay of one day which was very less actually. It's great place to hang on. Lots of activities for kids to do. Had an amazing experience, will definitely recommend to others. Many thanks to Naveen Yadav. Thanks Juhi

recently went to this property for an event. amazing place to be at. rooms are clean and spacious. staff is helpfull and friendly. the environment is simply amazing. will definately like to pay more visit here.

All the staff were great!! Room was very comfortable. Food was great.But mostly the staff was fantastic.Improvements maybe: Keurig machine for coffee. Suggestions for travel: Bring a wash cloth, they don't seem to use them in India, from the three places I stayed.

It was my first visit to this club in Manesar and I bet you will not find any other good place then this for a family outing... if you are a picture freak.. then you must visit there... you can click hundred of pictures with different and beautiful backgrounds... the most amazing part is that there is a natural essence of nature everywhere... I am surely going to recommend this resort to everyone out there who's a nature lover... please have a visit to live a life full of beautiful memories..

My parents were booked in the resort for an overnight stay to celebrate their anniversary. They loved the property, and the rooms were also above average. The food was excellent, hot and fresh !! The only thing i did not like, i requested the f&b manager to do a nice table setting for their dinner which he overlooked, dont know why!! Overall a good experience!!

Visited for my parents anniversary celebration... The event was awesome.. All thanks to Mr. Under and his team... They were very cooperative and supportive... Good place with good food and good people...

I had my budget meet there along with my 90 other colleagues. The hospitality and the standard of services offered was commendable. I specially like to mention the name of Mr. Inder a pure gentleman and highly professional , he supported us in a best possible way a one can . I highly recommend this place for personal and business stays

Overall experience of stay was very good except for some issues like internet /wifi problem and some of room lock . Location is also very good . Definitely would recommend to others. I would also like to spend a few nights at your resort in the near future.

This Resort is worth visiting with family, value for the money. We had one night stay package with 3 meals. Hospitality, food and rooms all were great. They are having activities for all age groups, both indoor and outdoor

Family friendly atmosphere. Well trained & responsive staff. Good restaurant. The last 10 km approach road to resort is very secluded 45 km from Delhi & 30 km from main Gurugram. There is nothing around the resort so you are dependent only on the resort amenities & restaurant. But its peaceful.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Shridhar, Thanks for staying at the resort & appreciating its family friendly atmosphere, good restaurant & trained staff. Your feedback is important to us & noted. A red carpet welcome always awaits you at the Green Resort ! Regards. Shalu Kashyap Asstt. Revenue Manager

Good resort for group outing. Overall Area is however small but there is decent play area for kids. Room service menu is very expensive and not attractive at all. There are very limited food choice for vegetarians in room service menu. Food is very expensive as compared to the quality.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sandy, We thank you for staying at the resort & finding it a good place for group outing, & especially liking play areas for kids. Your feedback is important to us & noted. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

This is one of the best resort in NCR. we stayed here for two nights and three days. It has a lot of activities like horse ride, camel ride, goat ride for kids, amusement Park, kids area, tambola, cricket, badminton, TT, Lawn tennis etc. You will not get any time to get bored. Buffet is elaborated and you will be spoilt for choice. Their staff will be more than happy to serve you fresh food. It's out of the hustle bustle of the town but not far away and you will get fresh oxygen to breathe. Overall very satisfied and must recommend. Ca. Anil goel

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr Goel, We are pleased to note that you had a comfortable, enjoyable & experiential holiday at the resort, & especially liked its indoor-outdoor leisure activities, its pristine beauty & good quality of food. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Very nice property specially when you are with family.. Kids will love it and food is awesome....best time to there is in winters so that you can enjoy outdoor...rooms are okay not awey but with place like this who likes to stay indoor Nice property for a weekend getaway...

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Dhruv, We were honoured that you stayed at the resort & happy to note that you had a comfortable & enjoyable stay here. We are pleased to note that you liked our indoor-outdoor leisure activities, especially quality of food, & services rendered by our staff. It's a great inspiration for us to note that you have decided to stay at the resort again & again in future affording us the opportunity to serve you again. Regards. Shalu Kashyap Asstt. Revenue Manager

Wonderful place to go and relax especially during the winters one can take sun bath in open green lawns and have ample amount of Vitamin D. For children, its an amaznig place. They have lots of things for children like camel ride, horse ride, goat cart, toy train, swings, Duck pond, library, playing area, cricket, table tennins, lawn tennis, volley ball and many more. Once you got enough of relaxation, its a time to move your legs on amazing numbers in the evening in Discotheque. Few things to improve upon: 1. Breakfast 2. Emergency lighting during power cuts. It gets pitch dark in the night 3. Faster room service - I understand that its spreaded in 10 acres but as a customer we want things faster :-) Would love to visit again for sure.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Neeraj, Thanks for staying at the resort with your family & pleased to note that you had a comfortable & enjoyable holiday, liked our indoor-outdoor leisure activities, spacious green lawns & lots of facilities for children to enjoy. Thanks for indicating to come back again in future. Your feedback is important & noted. A red carpet welcome awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

Amazing exprience... delicious food and very good hospitality... too many games and activities for all age groups. Cricket , badminton, swings, kid train, indoor room play for kids , sand pool , camel ride, horse ride and many many more.Totally amazing and wonderful

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sir, We are pleased to note that you consider Best Western Resort Country Club a good family holiday destination for a mini-vac & liking its refreshing rejuvenating ambience. Your feedback is important to us & noted. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

We were at this property for 1 night on Christmas Eve, and we are thankful that we were there for only 1 night, as we could not have tolerated that place for more than 1 night. We were allotted Room No. 15, and it is one of the most unpleasant rooms that they have to offer. To start with, the doors are swelled and hence, jammed. The room is relatively very small than what you can find for this price (we paid INR 4.5k), and to top that the washroom is again very small and shoddy. The bathtub is (probably) of plastic (the way it felt) and is just there for the namesake, and the shower head is absolutely rusted (see attached picture). There are no double beds provided and the two attached single beds were running away from each-other making it a very unpleasant sleep for a couple on holiday. The room did not even had enough lighting and it felt dark for most time of the day as the room does not even have a window! We asked for a Garden View room, and this Room No. 15 allotted to us opens in the garden but doesn't have any window for the view; guess they want the guests to keep the door open for the “garden view” in the winters of December in North India. The only plus side of this property is that the food (all 3 meals; not included in the price paid except for breakfast) were good and the portions are enough, but sadly, that doesn't make up for the disastrous stay that we had. Summarily stating - This is a totally avoidable property should you wish to enjoy some quality stay. Definitely not the best Best Western experience at all.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Flyingattorney, Your feedback is important to us & noted. Firstly, we have opened-up windows in all the 10 GF garden facing cottages (in which you stayed), & now the rooms have a good picture window. Further, the lighting in all the rooms have also been increased adequately. Regarding the jammed door & the rusted shower head, the same have also been rectified. Regarding the size of the room, it's about 250 sq. ft., which is as per the approved standard of 4 star classified hotels. Notwithstanding the above, we apologize for the inconvenience caused to you. Afforded the opportunity to serve you again, you will find our amenities more than your expectation. Regards. Shalu Kashyap Asstt. Revenue Manager

When we started planning the venue of our Diamond Jubilee the choice varied from many places including Delhi. Once the majority decided to have it in or around Delhi, we started short listing Hotels and Resorts. We decided on this Resort in the first visit due its lay out, open and well maintained lawns and over all ambience of the Resort We all were senior veterans with the youngest being 79 Years. We were looking for some thing which had sufficient rooms, open lawns to move about and sit in the sun together and talk of old times. Some of us would be meeting after sixty years..We felt that this Resort should fullfill all our requirements. I can say with pride that the Country Resort Club lived up to our expectations in all respects. We booked sixty Rooms for two days,13 -14 Dec 2018. Further I will like to high light the following--- The "welcome " in the traditional Indian way was heartwarming and touching gesture. The Rooms are well furnished, neat and clean. Each Room has every item which a guest needs on arrival. The food in addition to the variety, is delicious and tasty. The service in all fields be it Room, food or out door is excellent due to trained staff under able and responsive supervision.There is enough and suitable venues for formal Finally I would say that it has been a great experience for all 110 of us to have stayed in this Resort. Gen Khanna

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear General Khanna, We indeed are grateful to the 1958 War Hero Veterans to select Best Western Resort Country Club for their Diamond Jubilee celebration. We were honoured to host your stay at the resort. We also thank for generous review by you about our facilities & services, especially quality of food, housekeeping & indoor-outdoor leisure activities. Pleased also to note that all the 110 Military Academy Veterans had a comfortable, enjoyable & experiential holiday at the resort. We would also be happy to serve them individually to use our facilities with their families / friends in future & offer them our special rates & best attention always, which they rightly deserve ! A red carpet welcome awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

We visited this place this weekend with family. Huge property with so much to do. There are so many activities to play and a huge area to roam around. We were very tired and wanted to spend a night somewhere near Gurgaon and found this place. It has cricket net, volleyball net, badminton net, dart, chess, TT and a pool table in bar. Kids can enjoy small golf space, toy train, camel ride, horse ride and swings. Kids will love the Goat ride and an exclusive kid space for them to play. There is so much to do that you will not get bored at this place. There is spa and bar also for adults. Peacock can be seen anywhere roaming around and there are swans in fishing pool. Only thing of improvement is staff which should be more polite and courteous and since the property is huge, maintaining it is a task. But whoever has designed it with a purpose of wedding point and weekend outing has done a wonderful job.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Swatig, We are pleased to note that you & your family had a comfortable & enjoyable stay at the resort, & especially liked its play facilities for children. Thanks for appreciating the services rendered by our staff to make your stay comfortable & enjoyable. Thanks also for your appreciation of our Royale Weddings Garden. A red carpet welcome awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

Visited this place on 25 Nov 2018 with family. Check in was immediate at around 2.30 pm, no issues, but the room was not made up properly. There were no towels in the bathroom. After repeated calls to room service/ reception towels were provided by 6.00 pm. There was no crockery in the room, had to call for that. They send 1 maid with 2 cups in 1 hand and a broom in another hand. probably she was cleaning somewhere and was told to deliver cups. It was disgusting. The extra beds provided were in a very bad shape. Room lighting very poor. The only saving grace was there restaurant. Swimming pool was dirty. Play areas are not well maintained. Will never visit this place.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Vimal, Referring your ungenerous review, the management immediately called for explanation of the defaulters for not rendering proper services to you as alleged. The response from them is as under : i) That you were allocated room # 26, which is a spacious garden facing FF room, for double occupancy & you were 3 adults & one child. ii) That the room had adequate amenities for 2 persons & as you wanted additional amenities, it took some time to provide the same. iii) That you had broken a glass in the room & the room cleaning was also done. iv) That the room has adequate lighting, but you wanted addl. lighting for photography of your son, whose birthday was being celebrated in the room & addl. lighting was also arranged subsequently. v) That for the shabby service rendered by the trainee room attendant girl, she has since been rusticated. Notwithstanding the above, we tender our apology to you for some inconvenience caused. Afforded the opportunity to serve you again, we assure that you will find our services more than your expectation, Regards. Shalu Kashyap Asstt. Revenue Manager

It was awesome visit with My family to this property which is not so far from Delhi NCR. We gone there with kid who have enjoyed a lot because All the sports facilities was there. And our operations manager Mr Raman who has supported a lot and taken care of every single thing..He always encourage to taste the different cuisine.. Not only this All the crew were very humble.. Rooms are so clean and ventilated.. All together it will be always love to visit.. Thanks Sanjay Singh

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Sanjay, Thanks for staying at the resort with your family & pleased to note that you had an enjoyable & comfortable stay, & especially liked the play facilities for children. We also thank you for awarding 5 smileys for our staff for the services rendered by them. A red carpet welcome awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

I visited there wid my family in Nov,18. This resort is in very peaceful area. All staffs are ver much friendly, specially Mr. Raman, F&V manager. He is such a well supportive person. Foods are very tasty. resorts are very clean and well management there. Recommend to stay there wid family and friends. BEST RESORT NEAR DELHI.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Karank, Thanks for staying at the resort with your family & enjoying its peaceful atmosphere, its distance from the pollution & congestion of cities. Happy to note that you liked food & other services of the resort. Also thanks for indicating to come again with your family members & friends. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

I visited with family post diwali It is excellent property and extremely pleased weather. Though property is in NCR area, it was pollution free as it is away from city. Excellent service by local staff. Staff management had demonstrated excellent hospitality

Best Western Resorts Country Club Was An Excellent Experience, My Kids Enjoyed This Most That Is What Matters To Me The most. I Will Definitely Like To Visit In Future With The Family & Friends. Overall Service Right From The Entrance Until The Exit Was Superb. Keep Up The Good Service !!!! Enjoy.

Nice and comfortable stay.the 3 rooms allotted were quite spacious. All the kids enjoyed the rides..camel, horse and ram.Even the badminton court and cricket pitch was well maintained and we throughly enjoyed the stay.

If you are a avid traveler, make plan in a short span of time and don't want to drive/travel distance then this resort is near perfect for you. Resort is thoroughly professionally managed. Service and food is amazing, vast variety with each item fingerlicious....my kid loved activities and pool very much. we literally have to pull him while checking out...would love to visit again with friends group..

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Vish, We thank you for staying at the resort & pleased to note that you had a comfortable & enjoyable stay, & liked our facilities & services, & graciously awarded 5 WOWs for the services rendered by our staff. We are also grateful to you for recommending the resort to your other friends, to have an experiential holiday. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

Me and my team had great stay while shooting for our college TV show The staff is very friendly and the facilities are awesome.Delicious food with lot of varieties.Special thanks to Firoz and Saroj for helping and resolving the queries. All the best for future!!

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sir / Ma'm, Thanks for choosing our resort for shooting of your college TV show. We are pleased to note that you liked our facilities, services & quality of food. We thank you for awarding your 5 WOWs to our service staff for the services rendered by them. Looking forward to more such programmes to be held by you at the resort & we assure you of our best attention & services always. Regards. Shalu Kashyap Asstt. Revenue Manager

My family loves this Resort n We come here very often , every time we co.e we find new features, activities added for us ,My wife n my children love the food here , service is par excellent n they take care of every little detail of our comfort , keep it up team Resort.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sir / Ma'm, We thank you for frequently visiting the resort & liking our facilities, services, quality of food & indoor-outdoor leisure activities. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff. A red carpet welcome awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

Took my team for outing. Eveyone liked the resort and food. One can play cricket, badminton, volleyball, lawn tennis. Resort have 2 swimming pools one for kids and one for adults. Overall, a great team outing.

Reema1986, Manager at Best Western Resort Country Club, responded to this review
Dear Vijay, Thanks for having a great team outing at the resort & liking our indoor-outdoor leisure activities to suit all ages. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

Recently stayed there for 3 nights and 4 days. Enjoyed their refurbished new rooms. Stayed at Room no. 301 and 301a. Very nice interiors and new look. Excellent hospitality by very efficient team, who's always there to help with a smile. They take special care for kids and elders. An ultimate family destination. A well maintained Resort with lots of maintained green, kids joy rides, swimming pool, etc.

Best W, Manager at Best Western Resort Country Club, responded to this review
Dear Manav, Thanks for staying at the resort & we are pleased to note that you had a comfortable & enjoyable minivac, & liked our facilities & services, & especially indoor-outdoor leisure activities to suit all ages. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Best Western Resort Country Club in total turned out to a Big Big Surprise Package. The place is just about an hour drive from Gurgaon & has everything to keep Adults & Kids busy. Rooms are very spacious, beautifully done and exceptionally clean & neat. The service was just outstanding... my special thanks to Karishma at the Front Desk, Mukesh at the Restaurant who went out of their way to make our Holiday a great one. We were a large group with 4 Kids & thy loved playing Cricket, taking the Cycle for Ride around the resort, enjoyed at the Pool, the mini train Ride, Horse Ride, Camel Ride, Goat Ride, Pottery Making, Children's Play Room. Our 3 days at the resort just flew by. And yes we still didn't do the Rain Dance, TT etc. The resort is huge & has many things to offer for people of all ages. Most importantly it so peaceful with loads of Greenery is unbelievable!!! A must visit holiday location.

Best W, Manager at Best Western Resort Country Club, responded to this review
Dear Girish, We thank you for staying at the resort with your large group of kids & pleased to note that you all enjoyed playing cricket & indulging in other indoor-outdoor leisure activities. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

It's an amazing place with lots of activities. You will get surprised when you ll reach here and see that omg is this kind of a property is near your city. It's very peaceful and beautiful,clean and green. You ll get amazing views from your room. Ther service is very amazing. Our special thanks to Mr. Ramesh, very humble and nice person. He made my stay comfortable by his cool gesture and amazing hospitality. Again thanks to Mr. Mukesh Jha for their awsm food and service.Thanks to all the staff for their good service and support. Will visit again and going to recommend to all my friends.

Best W, Manager at Best Western Resort Country Club, responded to this review
Dear Ish, We are happy to note that you had a very comfortable, enjoyable & peaceful minivac at the resort, & especially liked its scenic beauty. We also thank you for graciously awarding 5 WOWs for the services rendered by our staff to you. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

We visited as 30 people together and it was an amazing experience with food, stay and quality maintained. Food was amazing. green grounds and proper arrangements of sitting and superior swimming area plus also can buy costumes if not brought with you

Traveled with family for 2 days on long weekend on 30th Sep, made part advance payment as advised by the reservation team, who promised to send the reservation voucher which they never sent and never confirmed. At front desk hotel demanded full payment for 2 days up-front and refused to give room keys. Well still ok as some hotels do have such policy, but never seen front desk who refused to hand over room keys unless payment was made. Interestingly owner was in the resort and met him, his reply was "one should read Terms and conditions of the hotel before paying or making a reservation, never apologized for his staff being stupid". How many of us really read terms and conditions or a hotel rule book before making reservation?? Still a good resort will go out of way to make you comfortable and treat you with respect. At the time of check-out the billing team was not sure if the rate that was there in the reservation was correct!!!??? So they wanted to make few phone call to make sure. There is no connection between the Ghost reservation team, Sales Team and Front Desk. The arrogance of owner, who runs the hotel as his fiefdom reflects fully well in the staff. One of the most in-experienced staff, no welcome drink or ever a glass of water, poorly maintained rooms, in-adequate supply in wash-rooms, always full of loud and unruly corporate groups, average food. It's a sham and cheap place.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Goyal, Your feedback is important to us & noted. We always endeavour to provide our best services to all our guests, which they rightly deserve ! You are a valued Diamond Card member of our club since last 10 years & over the period you have been visiting the club with your family & friends, & you also recommended the club to other corporates, who also had their evens at the club & feedback of all showed that they had a comfortable & enjoyable stay at the club. All the club members are offered very favoured rates for rooms & F&B, as compared to the corresponding rates applicable for non-members. Unfortunately, due to communication gap, there was some misunderstanding on the day of your stay at the resort regarding room booking terms. As 28th Sept. to 2nd Oct. was a long holiday & our office was closed, & hence the room booking voucher dated 27.09.18 was not received by you, but it had been sent to the club & they had kept last one garden facing GF Executive Room (Studio Apptt.) for you, & all other 120 rooms in the club were chock-a-block full. Unfortunately, there was some argument regarding terms of payment at the F/O, which annoyed you. Regarding qualities of facilities & services of the resort, the resort has a rating of 4 star (on the scale of 5) both on TA & Google. Notwithstanding the above, we tender our apology to you for the inconvenience caused at the club, & assure you of our best attention & services always. Regards. Shalu Kashyap Asstt. Revenue Manager

I like to share my terrible experience of BEST WESTERN COUTRY COUNTRY CLUB RESORT.We were three families with 6 childen.We went on 2 nd october. First of all,The management says "pay the amount then we will show the room".Nowhere in the world such a rule.Second worst experience is the room given.We opted for Executive room but the room given were near the solar panel which offers no view at all and will feel like congested.Third one is biggest comedy is they tie the band in hand as if we are going to fun and food village..Nowhere in the category of this hotel,,,such a rule...we coped with that also..... Then we went to swimming pool and after had the swim ,we asked for the towel..the person sitting there says tell your room number ....i said we are alloteed the band and made the payment but the room number not yet allotted ..He says no you give room number and then i will give towel...isnt it cheap?Have you had such a treatment anywhere.... Then we called the reception and complaint about that ....But even the manager MR.ANJAN SEN is irresponsible person who do not know how to handle the customer and make them satisfy. We told him our complaint but never took in mind .Then we complaint about the room 's location ..he says this is the room .....you have to adjust with this ......Then we got really frustrated and just told my other friend we must complain about this ..Then the Manager gets very angry that you complaint wherever you want ...No problem ... SO bold but arrogant and irresponsible person i have ever seeen in my life in category hotel.. Then we thought ignore we had come for 1 day stay ..then suddenly he gets more angry and tells i give you the refund of 30000.00 which we paid for 3 families expecting that we will tell from ourself that ok let it be but we understood his mindset and agreed to take the refund at 3.00 o clock and even did not have any lunch. Then we went out and booked LEMON TREE (The best in class,food,management,Great Hospitality and full greenery and GOLF)... I would say never ever go to BEST WESTERN COUNTRY CLUB (The worst hotel i have ever seen )

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Shripal, Immediately after receipt of your ungenerous review, the matter was taken very seriously & the management called for explanation of the resort staff concerned, & subsequently our GM - Club has reported as under : i) That vide our e-mail 29.09.18 your booking of 2 rooms was confirmed, detailing the T&C incl. check-in time 2 pm & check-out 11 am. Subsequently, as you requested for early check-in, vide our e-mail dated 01.10.18, you were informed that the early check-in was not possible, as all our rooms were chock-a-block full, from 29.09.18 to 02.10.18 being a long weekend. 2) The main problem was that you were not willing to pay for additional occupancy charges for the rooms. Then you asked for refund of advance paid Rs.30,000/-, which was refunded to you. Notwithstanding the above, we tender our apology for the inconvenience caused to you. Afforded the opportunity to serve you in future, we assure you of our best attention & services. Regards. Shalu Kashyap Asstt. Revenue Manager

We had a great time here. A perfect place for family get-together and not very far from Delhi. The place is approximately 45km from South delhi, nestled deep on manesar at a quite peaceful corner, very close to nature. This place is full of activities for kids and adults. It had cricket, archery, mini golf, darts, huge chess game, tennis, swimming, shooting, horse-back riding, camel-back riding, a toy train. Must visit on weekends or spend a day and come back. Rooms are very good. Staff needs a bit of training but nothing great to write about.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Gaurav, We are pleased to note that you had a very comfortable & enjoyable stay at the resort, & especially liked its indoor-outdoor leisure activities for kids. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Amazing nature place, Excellent stay. Polite staff. Nd d property is beautiful. Close to nature. Food is great. They made our annual day special. Surely visit here again. Not a single negative point. They gave us a pocket frndly deal on the last minute. Now i know y the resort is always full. Enjoyed horse nd camel riding, played many indoor and outdoor game, swimming are amezing part of there. Everything is memorable for us.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Javed, We are pleased to note that you had a very comfortable & enjoyable stay at the resort, & especially liked its indoor-outdoor leisure activities, quality of food & services rendered by the staff. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Far from everything geographically gastronomically and very far from good. The staff had no clue about any facilities in the property. The ambiance the attitude needs to be pulled up the service advertised as luxurious is not even basic , felt like fools

Excellent stay. Polite staff. Nd d property is beautiful. Close to nature. Food is great. They made our special day. Surely visit here again. Not a single negative point. They gave us a pocket frndly deal on the last minute. Now i know y the resort is always full. Enjoyed horse nd camel ride. Both r free.

We visited this resort on my birthday and since it was raining the whole time we were there we enjoyed the swimming pool while it rained and played badminton in the rain so if you have kids and would like to avoid the rain then think before you visit this place because everything is outdoors and that is the beauty of this place.For obvious reasons the camel ride/horse ride and other activities were not possible because of the rain but thankfully we had taken these rides the day of our check in so we were able to enjoy it.Its a beautiful place with a lot of greenery around and sitting in your room with the door open watching it rain is a wonderful experience.Rooms were clean and very basic,do not expect any luxury but whatever was provided was sufficient.Everyone was very cordial and Ramakantji who serves coffee next to the pool was very courteous.They had even decorated my room with balloons and they can bake a cake for you if you pay extra. I was not expecting a lot from the resort but i was pleasantly surprised,so yes i would recommend it to everyone!! Even though everything was good but the one thing i HATED and was really put off by was the behaviour of the man who handles the Spa,he is a Sardarji,he is the most mannerless man in the entire resort i think!!He does not know how to talk to clients and is as obnoxious as anyone can ever get.He is rude.One the day we arrived we called up the Spa and he said that since it was 6:30 pm,no services would be provided.So the next day i went again at 11:33 am and he told me that the spa was shut for lunch!!!i told him that it was only 11:33 am and how can it be lunch time yet? To which he replied that it was infact 11:34 am and since he is the person handling the Spa if he is saying that it is Lunchtime then it is lunchtime!!!So i left as it was my birthday and i really did not want to spoil my day arguing with someone as useless as him.So these are the tiny things that make you realise that you are not in a 5 star resort,where people would go out of their way to make you comfortable.If the management reads my review i hope you speak to this sardarji in the spa and teach him some manners and give him a coaching on how to talk to clients.Rest as i said- was all well!! I would have given and "excellent"to the place but for this Sardarji.

CONFUSION, CONFUSION...First impression was the worst which i ever had in any hotel. when i booked last time in September 2015 through Ms. Archana, there was not a single issue and no confusion. But this time Abha has booked the room, she didn't inform that High tea is not included and you have to pay full money at the time of check in. Although she has sent mail to me which i have not read. Anyway why she didn't inform when i called her thrice for booking, we have got the above thing when we had visited in 2015. Worst part is when i spoke to Abha from the hotel, her language is changed. She was totally arrogant in her words. she is simply saying just check your mail. my point was only why you did not inform on phone but rudely she answer no. So, hotel management need to think about this part. Secondly, there is another worst person at the Reception i do not know his name but he was so rude that he was telling to the receptionist to cancel my booking. He was just arguing with me & with my friends. i mean how the hotel management hire such people that to be reputed hotel. When GM came, he spoke to me simply said sorry for everything and he was good gentleman. Anyway we had a good trip with 18 people.

It is a great place to be at on a nice day as it entails activity for all age groups. Decent food and service. We all were able to spend good quality time with family with engagements in different segment of activity

Great Place to chill with Family and friends, great amenities and lots of sports activities for kids, tennis, swimming pool, awesome room and greenery, food quality can still get better with buffet having more options.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Ms. Ritika, Thanks for staying at the resort & we are pleased to note that you all liked its facilities & services, indoor-outdoor leisure activities, & especially liked its greenery. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

I visited this resort last month along with wife and 2 kids (10 & 5 years)there are lot of acitivitea for kids, rooms are good, service is fine, food has variety and tasty, overall its a great deal in 10k/night

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Krish, We thank you for staying at the resort with your family last month & liking its indoor-outdoor leisure activities, quality of F&B & services rendered by the staff. We are pleased to note that you consider the property as a great deal for Rs.10 k/night. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

I visited Best Western this month only. I stayed in resort garden. I found it peacefu & very relaxing. Service was good, food was good, good place to stay when u want to move out from the crowd and looking for peaceful place, be it wih family other freinds. Thanks

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Siddhartha, We are pleased to note that you had a peaceful, relaxing & comfortable stay at the Resort Garden, & immensely liked it, as it's away from maddening crowd of city. Further, you liked our indoor-outdoor leisure activities & services rendered by our staff. Looking forward to serving you again in future. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

This is by far the best destination i have been to, for a weekendgetaway from delhi. It gives you a close-to-nature feel. And is perfect if you are travelling with children. We were a group of 4 couples and their kids (aged 1/3/5-6). Let me share the highlights of the property: 1. Indoor activity for kids - a decent size hut which houses a playzone section, library of books (wide-ranging books which can satisfy kids of all age), carrom, sketchboard, even a bed where your little one can nap in between! Thats really considerate 2. Outdoor activities for kids - toy train, area where they keep some rabbits and aquarium, see-saw, swings, mini-amusement park and some shoot the balloons/target kind of games. 3. The kids' swimming pool had 2 slides with it! There is a bigger pool for adults as well. Attentive swimming instructor. 4. Camel ride/horse ride/goat-pulled buggy ride 5. Pond with ducks (well landscaped) 6. Big manicured lawns in the property 7. Lawn tennis/volleyball/cricket 8. Rain dance/DJ area 9. Disc at night 10. Decent variety in food. 11. Rooms were clean and spacious. Comfortable beds. We chose first floor rooms which had good balcony space, facing the gardens. I will have to think hard for the "Cons". Well, its not a budget hotel. If you can pay extra.. this resort will be worth the money.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Ms. Pragya, We are happy to note that you had an enjoyable weekend get-away at the resort, which is spread over 50 green acres in the lap of Nature & especially liked its indoor-outdoor leisure activities. Pleased to note that you & your friends all had a memorable holiday experience. Thanks for considering the resort worth value for money ! Looking forward to serving you again in future. Regards. Shalu Kashyap

I rarely write reviews, but having just returned from a fabulous stay in Best western Garden resort I just had to share how wonderful this hotel and its staff are. The Resort is located at Manesar away from hustle bustle of city with Greenery, huge ground & lots of activities for kids & adults. This resort has 20 rooms out of which we booked 14 rooms . Rooms were clean & tidy . Mr Feroz looked after all things from Mouth watering food to rain dance ,DJ party , activities , etc etc. Really very nice & humble person. He arranged menu as per our request & everyone enjoyed food & Hospitality. what makes this hotel special is the staff, unbelieveably kind, helpful and they really do treat you like one of the family. They made a great trip really special and I'm very much looking forward to returning next year .

Prefect weekend gateway. Food was really good. Hospitality was really nice and calm . MR Firoz Khan took a complete care of our needs . Thankyou so much for the amazing time we had in your property ????

We were approx 20 families, it was 2 day stay. Property is excellent, lot of activities, camel riding, horse riding, rain dance and children park... More over delicious food and excellent hospitality.... Thanks a lot to Team of Best.... Or best team...

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Goyal, We are pleased to note that you & your group of friends had a comfortable & enjoyable stay at the resort, & you all liked our indoor-outdoor leisure activities & F&B. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

Recently stayed for a couple of days at BWRCC and had a wonderful time. The resort is very big and full of activities like badminton, lawn tennis , cricket, mini golf(3 holes), swimming pool, horse and camel rides, pottery, toy trains, kids zone to name a few. The only downside of my stay was insects in room but that is given as there is greenery everywhere. All in all a very fun trip. Will recommend this to other families.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Akash, We are pleased to note that you had a comfortable & enjoyable stay at the resort & especially liked our indoor-outdoor leisure activities incl. play areas for kids. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

This Resort is very well maintained . Green Environment every here n there. This Resort is divided in many Guest Residencial zones. With in 1 minute time u would get da transportaion to reach urs Destination spot. Dj during whole night, unlimited snacks whole day, Buffet lunch n Dinner in their Two Restros. U r getting da full value for urs money n da quality time for da family once u check in. Thanks for da Resorts who made ours family visit memorable. Pradeep Sood 9811440414

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Pradeep, Thanks for liking indoor-outdoor leisure activities of the resort incl. quality of food & services rendered by our staff. We are also happy to note that you consider it as the value for money experiential resort. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Awesome place near ncr to plan a day hideout with family and friends Reasonably priced with good service and hospitality having decent activities to engage both adults and children Must go for an all inclusive package

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Cheshta, Thanks for staying at the resort & liking our indoor-outdoor leisure activities. We are happy to note that you liked quality of our services & henceforth avail of our Exotic Holiday Package. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

I have recently stayed at BWRCC and had a very good experience. It is a good property and is spread over multiple acres. I specifically wanted to highlighted the smooth check-in experience I had. I had interacted with front office staff Priya, she was not only was polite but also understands customer service well and really had gone beyond her duty/role to provide a smooth check-in experience. She is an asset to BWRCC, hope she does well in her future endeavour. Another thing,I would like to highlight is that fittings in bathroom and amenities in the room needs a makeover / improvement. Hope it will be improved next time when I will stay here. Thank you.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Khushwinder, We are pleased to note that you liked our facilities & services, & had a good experiential hospitality, & appreciated the quality of services rendered by our staff. Your feedback is important & noted. It's always our endeavour to provide the best services to our guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

We visited for my son's second birthday. We heard it's kids friendly but to our surprise they have hell lot of options for kids to play out. Indoor, outdoor etc. Great place, good food, and nice staff. We totally recommend this place. And would love to visit again in future.. ??

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Heena, We are pleased to note that you had a good experience to celebrate your kid's birthday 2nd time at the resort, & especially liked our indoor-outdoor leisure activities, quality of food & services rendered by our staff. We thank you for recommending our place to your other friends & again visit the resort in future. We assure you of our best attention & services always. Regards. Shalu Kashyap Asstt. Revenue Manager

Very good ,nice, peacefull. Sometimes you feel speechless just like us. We have travelled almost all parts of India , but never experienced this type of comfortability.I wowould like to repeat this resort again and again..

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sirs, We are pleased to note that you had a comfortable & enjoyable stay at the resort, especially liked its ambience & pristine beauty, & had an experiential holiday. We are also pleased to note that you would be making repeated visits to the resort. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

It was a funfilled package for a short distance trip near Delhi. Kids really enjoyed the activities of pottery making, camel riding and cycling Swimming pool is well maintained Food served was too good Amazing hospitality Open green fields give a spectacular view Must go destination

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Khalid, We are pleased to note that you had a comfortable, enjoyable & experiential holiday at the resort, & especially liked its indoor-outdoor leisure activities, its pristine beauty & good quality of food. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

We made the random booking for a Sunday check-in. The property is located 7 km off NH 8. It's a big resort having 2 sections . A main club section where all restaurants , swimming pools etc are located and another one is the resort section which is little farther from the club sec. Here lies the newer rooms. In between them lies all the activities. However if you have elderly with you or you would like to remain in pool than taking room in club section is advisable. Food is decent . We took the wine and dine option where all meals were included. This includes 2 hours of DJ with drinks. Shoukd take this option if you going out with friends and wanna dance. Lots of activities are there to do like cricket. Swimming. TT. Cycling. Kids activity area. Badminton court was under repair when we went. For drivers its a paid accommodation for Rs 500 which includes meals.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Prateek, We are pleased to note that you had a comfortable & enjoyable stay at the resort, & liked our indoor-outdoor leisure activities & food & services. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Went there as a group for company offsite. Was served raw rice in dinner and lunch. Staff was not at all customer centric. Though the ambience was fine. Pool and volley ball court were good. Should definitely improve on food and service. Also was difficult to navigate as Google maps showed some other way. Internet signals were not available, so had few problems navigating. Rooms were fine. We were given a room which was next to store and had wet staircase. Also the staff started making some loud noises in the wee hours. Would not like to visit again.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Samridh, We are pleased to note that you liked the resort ambience, indoor-outdoor leisure activities & quality of food. Regarding your review that the GPS was not clear, we have checked that it's OK & apparently on the date of your visit as the internet signal was poor, you had some difficulty in locating the resort. We tender our apology for some inconvenience caused to you . Your other observations are important & noted. We assure you that on your next visit you would find our services more than your expectation. Regards. Shalu Kashyap Asstt. Revenue Manager

I have seen people traveling to Himachal & Uttarakhand to run away from the Concrete Jungle and waste the time traveling and I am one of them. People do not research about the places that are in/near NCR and are as green, as quiet, as enjoyable as any other resort on hills. I recently discovered this place near Manesar and I felt why I took so long to reach this place. Its actually different from any resort in the NCR Region. Honestly speaking, its rare to see birds these days in Gurgaon but as you move 30-35 km from the city and you enter this property, you could hear birds of all sorts chirping and singing near you. Wake up early in the morning and you could hear/see peacocks in the garden. I was able to see some of the birds of rare species. Rain Dance, Swimming Pool, indoor/outdoor games and Night Party are few activities that one should not miss. I stayed for 2 nights and I believe there was a lot left for me to enjoy during my next trip. It is a lush green well managed property with great internet connectivity. I HIGHLY RECOMMEND this place for couples, families with children, groups and in fact to companies who can do team outing or can make their teams to work from this beautiful property.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Vishnu, We are pleased to note that you had a comfortable & enjoyable stay at the resort, & liked all our indoor-outdoor leisure activities, especially its authentic rural ambience & pristine beauty. We also thank you for recommending our resort to your friends. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

Went there to celebrate our anniversary and it was indeed an amazing stay! Loved the rain dance and all the other activities incorporated by the resort. Danced the night away with my husband. It was an amazing and a much needed getaway from the routine life. We were able to see peacocks dancing as it was raining and that's a very rare sight these days! Loved it big time! It was an amazing feeling being in the nature's lap. Highly recommended place!! And the best place to stay are the rooms facing the garden area! You'll get the best view.

We visited this property in July'18, 3rd week over a weekend for a night stay. We were 4 adults and 3 children under age of 10. Trust me, our children did not want to come back. It is a huge property amid lush green Aravalis. Very well maintained. Rooms were very big and clean. Toilet had necessary toiletries. Extra bed was arranged for kids without any additional charges. There are a lot of activities for all age groups to keep everyone busy like swimming pool (separate for kids and adults), Rain dance, Joy rides for kids, horse ride, camel ride, goat cart ride, swings, bowling, dart, Snakes and ladders, chess, carom board, cycles (on hire), slides etc etc. We took all 3 meals plan. Food options were numerous and the food was very delicious, neatly cooked and presented. The only minus was that room service took half an hour. May be due to rain but that can be well accommodated. Pls note they do not allow swimming without proper costume, so do carry your costumes. Definitely recommend. Will definitely return to celebrate some special occasions.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Pooja, Thanks for staying at the resort & reviewing it a nice weekend getaway, & value for money experiential resort. We are pleased to note that you liked our indoor-outdoor leisure activities, quality of food & services of our staff. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

They are one of the oldest hotel in the area. They are spread over a large area and their rooms are divided in two parts, one in main hotel area and one in lawn. There is park in between two areas. Swimming pool is good and big with a separate one for kids. There are lots of activities for kids and families. Horse riding, cart ride etc all are free inside for guests. There is also small train ride for kids. There is a pond area in which there are many ducks. Rooms are pretty old and not renovated since long. You can easily see peacocks roaming in the open area.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Pankaj, Thanks a lot for staying at the resort & liking its indoor-outdoor leisure activities, especially the play activities available for kids. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

When you visit India and you want to enjoy and have good fun , you can do it only when you are relaxed and not tired . This place is ideal for relaxation, peace and tranquility . Away from crowded city , this resort is your answer for a start of awonderful holiday or you can end the holiday and go back to your work fully re juvinated . Food is delicious, tasty and sumptuous . Service is top class with personal touch . Once, you come here you will be tempted to come again and again . Governor Amolak Rattan Kohli

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Respected Sir, We were honoured that you stayed at the resort & happy to note that you had a comfortable & enjoyable stay here. We are pleased to note that you liked our indoor-outdoor leisure activities, especially quality of food, & services rendered by our staff. It's a great inspiration for us to note that you have decided to stay at the resort again & again in future affording us the opportunity to serve you again. Regards. Shalu Kashyap Asstt. Revenue Manager

Awesome place nice quite, best resort in Delhi NCR, staff is very co-operative specially Mr. Inder. Food is very delicious, all the best western country club. You guys rock...... This is our second visit to this wonderful place. Definitely recommend to visit........

I am checking out from this resort and I am feeling very nostalgic. The whole experience was very satisfying and comfortable. Comfortable Rooms Serviy Staff- Priya at front office one of the best staff- All the Best priya Food- Excellent Activities- Awesome Overall- A must visit place with friends and family. All the best and do maintain the service level.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Anup, We thank you for staying at the resort & liking our indoor-outdoor leisure activities, especially its great ambience. We also thank you for awarding 5 WOWs for the personalised services rendered to you by our staff. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

I visited this property with my family in July '18 first week and experienced one of the most relaxing and rejuvenating stays. The resort offers picturesque sight..lush green gardens , huge trees, colorful birds and peacocks all around...it was truly a delight to be surrounded by so much beauty.Every corner of the resort is aesthetically decorated right from swings to the chess n ludo floor games.Gardens and swimming pools are immaculately maintained. It is certainly one of the best kids friendly resort I've been to as it offers lots of activities like camel riding, horse riding, goat riding , play zone , swings ,ducks, rabbits etc for the kids.My 4 year old didn't want to return.For adults, the resort had organized tambola ,DJ rain dance,in addition to many other activities available. The staff is very warm and we could feel true hospitality in every sense. A special mention to Ms Abha who made my bookings, Mr Mukesh Jha and Mr. Rajveer in the kitchen, Mr Ghanshyam who drove us till the room and Mr Kailash who went out of his way to pamper my child. A must visit property. Donts Google map leads you to an unknown village in Manesar.Do not follow it. There is an easier route near KFC.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Hansika, We are pleased to note that you & your family members had a very comfortable & enjoyable stay at the resort to relax & rejuvenate. Thanks for liking our indoor-outdoor leisure activities, especially the Fun Zone for kids. We also thank for your 5 WOWs for our staff for quality services rendered by them to you. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

We stayed there for weekend program.It is a good resort with lots of activities.You can enjoy rain dance,Camel ride.Children enjoyed a lot.Food was good n DJ party was great too. Good option for NCR perosns for weekends enjoyment. Precaution :Dont follow google map.You can miss an easier route near KFC.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sir, We are pleased to note that you & your family had a comfortable & enjoyable stay at the resort, & liked our indoor-outdoor leisure activities, especially the children play area facilities. We are happy to note that you consider the resort a good mini vac. option for Delhi / NCR persons. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

I would like to thanks on behalf of my company to whole team of best Western resort country club to provide best ever experience of a corporate function with near to nature experience. Sales team of Ms Shivi gives a best deal, reception team comprising Ms Priya and others were so accommodative to large team handling. Operation team lead by Mr Raman and Mr inder had supported every single second to make event successful. Apart from best team, property is having unmatched ambience in Delhi NCR with so much greenery that you start loving this place. Fr from noise of vehicle, it give you a feeling of ultimate relaxation and thus helps you in building more stronger business relation with your business partners. Thanks again to whole Best Western team for making our experience different and wonderful Pankaj Aggarwal Ashok Leyland Ltd

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Pankaj, Ref. your review, we are pleased to note that you & your company team liked our facilities & services, especially large lush green lawns & the resort ambience. We thank you for awarding 5 WOWs to our staff for excellence of their services rendered to you. We are happy to note that you had a good experiential hospitality at the resort. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

I checked in for the weekend to the best Weston resorts with family. Had a terrible experience from check in to check out. Most shabby rooms and horrible staff. Don't recommend this place to anyone. There bathrooms were so shabby and stinking. Room service was horrible. Pool area was so bad with people drinking in pool. Horrible experience.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Ms.Anjana P, Ref. your review, it is noted that you & your friend, Mr. Gulshan booked 2 rooms on CP basis for 2 nights - 3 days, i.e. check-in 23rd June & check-out on 25th June, through Booking.com. In response to the review of Mr. Gulshan, we have already responded vide our mail dated 28th June with a copy to Booking.com, which is appended below & also responds to your review : " 1) That the guest checked-in at the resort at 12:30 pm on 23rd June & after giving them welcome drink, they were advised to use the club indoor-outdoor leisure activities, & also have meals in the dining hall, as the room check-in time is 2 pm. Thereafter the room keys were given to them at about 3 pm, as depicted in the software copy of room electronic door opening/closing timings recording software. As the club was chock-a-block full on 23rd & 24th June, there was delay of about 1 hr. in giving the rooms of their choice to the guest. 2) That the guest did not take any meals on 23rd June. They took only few dishes in the dining hall for lunch & again a few dishes for dinner in their rooms. Their total bill of 2 families & children for 2 nights - 3 days stay was only Rs.3,607/-. It's surprising that based on taking only few food dishes, they have complained that the food quality was not good. As the room service takes about 1/2 hr., (as the room blocks are spread over 10 acres), this apparently annoyed the guests. 3) Irrespective of said response, we tender our apology to the guests for some inconvenience caused to them. " Notwithstanding the above, we also tender our apology to you for the inconvenience caused to you during your stay at the resort. Regards. Shalu Kashyap Asstt. Revenue Manager

It was great staying there. I would recommend it to my friends and family. They will also go there for sure.Nice staff, very helpful. Even with kids so many games and DJ night party, rooms were good, food is also awesome. This was my first trip, in short must visit place

Great Place. Clean and tidy rooms. Efficient room service. Helpful staff. Separate pool for kids and adults. Natural beauty with the mesmerizing morning. Garden tea and calmness. I was here for holding an Official workshop on behalf of UNICEF. With 90 participants the staff attended all of them. Mr Dhruv was a great help. You should look for him, he will make your stay convenient. Go there, find yourself.

I stayed at the resort last week and would really like to appreciate Ms. Abha Singh for her prompt reservation services. The process was very smooth and user friendly. When we reached the resort, we were warmly welcomed at the reception by Ms. Priya. Would like to make a special mention for her help throughout our stay. She was always willing to help. The staff in all areas of the resort was helpful and friendly. The swing area needed maintenance, unfortunately some swings were broken. The play area too could be improved and better supervised. The food was good, could add a bit more variety to the breakfast though. A wonderful trip, thoroughly enjoyed by my family, especially by my toddler! Will surely visit again.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Lydia, We thank you for staying at the resort & liking our indoor-outdoor leisure activities, & awarding 4 WOWs to our staff for excellence of service rendered by them. Your feedback is important & noted. We are happy to note that you liked our food & beverages, & indoor-outdoor leisure activities, especially play activities for toddlers. Thanks for indicating to visit the resort again in future. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

Nice place to relax. Plenty of activities indoor and outdoor like pool, tabletennis, carrom, lawn tennis, camel/horse ride etc. buffet was nice and tasty with wide variety. Rooms are comfortable with greenery around. Prefer for funfilled relaxing for whole family.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sandeep, We are pleased to note that you & your family had a very comfortable & enjoyable stay at the resort, & liked our indoor-outdoor leisure activities, food & beverages & beautiful environment. Looking forward to serving you in future. Regards. Shalu Kashyap Asstt. Revenue Manager

The resort is amazing if you are going with kids. They have all the facilities and enjoyment for kids. Camel horse ride, clay play area, duck ride, so many swings, peacocks, floor games awesome. Best kids friendly resort I have ever gone to.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Manavi, We are happy to note that you had a very comfortable & enjoyable stay at the resort, & liked our indoor-outdoor leisure activities, especially the leisure activities available for kids. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Reunion of our college friends held at this resort from 08/06/2018 to 10/06/2018. Resort is good and having almost all the amenities. Rooms is almost villa type and spacious enough. Food quality is really good we enjoyed it. Gardens, swimming pool and games facility maintained well. Room service is really very very poor, it should be improved.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Maihar, Thanks for having your college friends reunion at the resort & enjoying its indoor-outdoor leisure activities, quality of food, & liking the environment. Your feedback is important & noted. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Club is away frm the city crowd which is really good for outing,plenty of things to enjoy like swimming pool,Table tennis,cricket ground,Disco,Spa.Food was average,Staff was ok with there behaviour.We enjoyed as we were meeting after long time.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Dr. Arora, We thank you for staying at the resort & liking our indoor-outdoor leisure activities. Your feedback is important & noted. It's always our endeavour to provide the best services to our guests, which they rightly deserve ! A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

Situated at 40 Mins Drive from Gurgaon , For people travelling with kids they might find this one handy. They have two Resorts one being the Main one and the other one is the Resort Garden, 500 mteres from the Main Resort and in case you have your own vehicle then you dont have to be bothered about the distance,you can use your own car. Plenty of activities for kids, nice theme park, a Proper Cricket Ground, Camel and Horse Rides available, 3 Swimming pools, Courteous Staff, Go A la carte for Food, Mukesh the Pool Instructor was very understanding and helpful, Rain dances around the pool definitely a Hit for kids. Must Visit with Kids or Get ur Cricket Team and go and play a game of cricket Next Morning - Match Fee is on the Resort ;) Thanks for the Lovely Stay Abhinandan

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Abhi, We are glad to note that you had a comfortable & enjoyable stay at the resort & liked our indoor-outdoor leisure activities especially animal joy-rides for kids. Thanks for appreciating personalised services rendered by our staff. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Visited this property with family on the occasion of my birthday for one night. I had heard few good things about this property and truly I was not disappointed at all. Greenery all around. I visited on weekdays but still I could see good crowd mostly families. Amenities and facilities are fully functional. Lot of kids activities, little more cleanliness is required in the activity/pool area though but still no complaints. Food taste is subjective thus do not take my words for granted, for me food was in between good and average. Resort provided me a cake and it was complimentary and cake tasted great. Such nice gesture. Appreciate it. I came back with good memories and surely visit again in winters.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Suvendu, We thank you for staying at the resort with your family to celebrate your birthday & liked our indoor-outdoor leisure activities, & appreciated services rendered by our staff. We are pleased to note that you had a comfortable & enjoyable stay at the resort & you find it the value for the money experiential resort. Thanks for indicating that you would be coming to the resort again in future. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

We recently conducted a corporate event here for our team of around 25 people using their banquets, rooms and party lawn along with restaurant facilities. The place is little secluded from the mainstream which actually makes it desirable. Once you are inside, it's a different world and it doesn't disappoint you in any way. Staff is very courteous and humble and ready to help at every moment. loved the landscaping with a number of activities available for recreation. we were told that we have been given the luxury rooms, however; rooms are quite far from luxury in any sense. most of the places in a room need refurbishment if they have to be called anything close to modern and luxurious. but overall facilities, infra, staff, food was good. no real complaints.. Since we were a corporate group, we had tight agenda and didn't have time to enjoy all facilities but they all were functional and a lot of families were there for outing who weree really enjoying themself to the fullest.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sandeep, We thank you for having your corporate event at the resort & liking our facilities & services, & also found it a perfect destination for events. Your feedback is important & noted. In this regard, we may submit that currently in the off season we are further upgrading all our facilities & services, to provide the best to our guests, which they rightly deserve ! Looking forward to serving you again in future. A red carpet welcome always awaits you at the resort ! Regards. Shalu Kashyap Asstt. Revenue Manager

If you have kids and looking for a weekend getaway without burning your pockets then look no further. This place has a long list of activities which will engage the kids all day. We were 6 familes and visited this place during the independence day leaves. The resort was full to its core but it didn't felt overcrowded, they managed the crowd well. The only drawback was that we opted for a package which didn't include hard drinks and evening snacks as we were not told about such a deal in the beginning and our request for upgrade was also denied. They don't let you bring your own stuff as well but we somehow managed to sneak in and enjoyed our holiday. Some flexibility on this part would have been welcomed and this is the only reason for 4 stars.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Amanpreet, Thanks for staying at the resort & rating it as the value for money experiential resort & liking the fun-n-frolic facilities for kids. Your feedback about pricing is noted for review. Further, as per our in-house rules, own food & beverages incl. liquor are not allowed inside the resort for safety & security reasons. Trust you would kindly appreciate it. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Really enjoyed my time at country club, it's worth every penny spent. Mr. Inder is a 24 hr available guy loved the service and warmth. Great place to relax, enjoy and cherish time. Food is good, rooms are clean and service is amazing

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Atul, Thanks for having a comfortable & enjoyable stay at the resort, & appreciating the resort as a value for money experiential resort. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

This property is no doubt filled with a very soothing and relaxing atmosphere but the way it is kept in the manner is because of it's staff. One of them is Ms. Uneeta Bhardwaj. She is amazing at her customer service and eye for detail. She made sure of making my wedding anniversary be the best to remember, especially for my wife and my little one. Special thanks to her for making arrangements at short notice. Ms. Uneeta is a Star.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sir / Ma'm, We thank you for celebrating your wedding anniversary at the club & awarding 5 WOWs to Uneeta for the services rendered by her. We are glad to note that you liked our indoor-outdoor leisure activities, & had a comfortable & enjoyable stay at the resort. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Place is nice anc calm its a very large property with 2 resorts in one , feed is good , swimming pool area is good , rooms are clean and facilities are proper, alone you may get bored , but with the family and friends you will join, staff is co operative and mannered you have to via help of google map , since roadside marking are nil , this is a small drawback

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Himanshu, We are pleased to note that you had a comfortable & enjoyable stay at the resort, & enjoyed the indoor-outdoor leisure activities with your family & friends. Regarding the Road signage board, this is to advise that we have installed a large hoarding 20 ft. x 10 ft., on the left hand side of the Highway, just before the overhead bridge to show the location of the resort, which seems to have escaped your kind attention. The inconvenience caused to you is regretted. Looking forward to serving you in future also. Regards. Shalu Kashyap Asstt. Revenue Manager

It was a short and sudden family trip for one night stay..after reading reviews was a bit scared after booking ,but went ahead. Place-very peaceful and fresh. Location-good place to relax near gurgaon Rooms-ok,not great Food-good Activites-lot many activities for kids...my 6years daughter enjoyed a lot. A lot many animals for kids- peacocks,rabbits,ducks... Pool-not up to the point,may be due to dusty weather... Hospitality-good... Overall nice experience.... Good relaxing place along with kids...

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Priyavarsha, Thanks for having an experiential holiday with your family at the resort. We are pleased to note that you liked our indoor-outdoor leisure activities, food & beverages, animal rides & FUN ZONE activities for kids. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

This is a resort very close to Delhi. It is the perfect place for a getaway. I and my family have loved this place for generations. There are so many activities happening and the options for kids are endless. We love every bit of our stay here. The staff and food is amazing. They have created a very family like atmosphere. The swimming pool is very clean and the entire place is kept very neat and clean. The nature and swings compliment each other very nicely. They have a small temple in the resort which is very impressive. We did swimming, played badminton, there are tennis courts too, we got cycles on rent and everyone in our family enjoyed cycling in the resort area. The tt room is very nice and all sport stuff is easily available. We did horse riding and camel riding also. Its the most fun we have had in any resort. We are lucky to have such a fun resort near Delhi. Thankyou so much country club!

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Rakesh, We are pleased to note that you had a great holiday experience at the resort & liked its indoor-outdoor leisure activities, food & beverages, & services rendered by our staff. It's always our endeavor to provide our best services to all our guests, which they rightly deserve! A red carpet welcome awaits you at the Green Island! Regards. Shalu Kashyap Asstt. Revenue Manager

I have just a wedding function of my younger brother tarun rathi at best western country club resort. I m feeling top of the world after the successful completion. Wonderful resort fully romantic. Awesome rooms entertaining playing actives. I had organised a cricket match as well. Great food. Ultimate place to be in.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Bikash, We are pleased to note that you & all your guests very much liked all arrangements & facilities during your younger brother residential marriage celebration held at the resort. We are also thankful to you for your gracious 5 Wows for the services rendered by our staff & you consider the resort a perfect wedding destination. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Visited here for a wedding function..and the place is awesome...there is a play zone for kids and youngsters and the food is fab with many varieties...the crew members a nice...it is a great family place to visit...happy to visit here and wanna come again...

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Gourav, We are pleased to note that you recently joined a residential marriage celebration held at the resort & liked its facilities & services. It's always our endeavour to provide the best to all our guests, which they rightly deserve. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

The club resort offers immense variety of activities, amazing food, sports, lovely rooms and cottages, courteous staff, a must visit in Delhi ncr, best for family outings even corporate offsite day picnics

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Komal, We thank your for affording us the opportunity to host your stay at the resort & pleased to note that you liked our indoor-outdoor leisure activities & food & beverages, & services rendered by our staff. We are glad to note that you liked our property for leisure & business travellers. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Dear Mr. Mishra, From the check in only, my stay is worse than anything from the start. 1. Served warm coke at reception 2. No bathroom basic amenities like toothpaste and tooth brush. After asking, we got to know it is on request. 3. After getting basic amenities placed, they forgot that there may be requirement of shampoo, shower gel etc which was never placed. 3. Wifi is still not working, I got it rectified for my laptop as I needed to work, however nobody checked that wifi in my room sharer is rectified or not which is still not working. 4.Asked for wine chiller and wine glasses. In one order, wine glasses came but two different types of glasses, in second order wine chiller came. 5. I tried to give feedback to server who acted very casually on it like "no interest listening to u miss". 6. Plz see picture of omelette presentation which is self explanatory. This kind of presentation of my food I do when I am in rush and getting late for office. 7. Not a single penny worth the service. 8. Food tasted bland. 9. I will definitely not going to come here ever. My one of dear friend recommended this hotel, she is going to listen hell of things from me when I will reach home. Wherever I have stayed, I always want to stay in that particular hotel if I am visiting that particular city. This hotel is the only glitch in my travel record. 10. I will definitely going to stop people if they are planning their trip here. Regards Gulrez

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Gulrez, We thank your for staying at the resort. We have taken actions against the defaulters of Housekeeping & F&B staff for not rendering the prompt services. We tender our unconditional apology to you for the inconvenience caused to you. Afforded the opportunity to serve you again, we assure that on your next visit to the resort, you will find our facilities & services more than your expectation. Regards. Shalu Kashyap Asstt. Revenue Manager

I went alongwith my colleagues for our annual meet. Stayed for 2 days. It was an ok resort not so happening. The food, breakfast, lunch and dinner was good. Rooms were also fine but some issues like phone wasn't working, slippers were not readily available. We had to ask them. Rest all was ok.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mohanta, We thank your for staying at the resort with your colleagues, & liking resort facilities & F&B services. Your other feedback is important & noted. We assure you that on your next visit you will find our & services more than your expectation. A red carpet welcome awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

This is the worst resort with even worser management, the pictures shown everywhere is for the main property while selecting the rooms very cunningly they have mentioned Resort Garden Room which a layman will understand as a room view option however it is another property ( Marriage Garden ) far away from the main property. Normally they are not overbooked so they will give you a room in main property and call that as an upgrade. While in our case of two day booked. They were overbooked on saturday. Mr. Ramesh who is excellent at the art of Duping asked us to shift to another property which is nearby and same facilities and room type. However it is a marriage garden stinking so bad, that no one could imagine of staying there. Swimming pool was filled with mud, marriage tents were on display. When the same was complained to management Director's behaviour was atrocious, she must not be in hospitality industry at all. They issued refund for a day since we were three coupled who were duped in the same ponzi scheme of the resort and we reported the same to management. While other people were just complaining. Ultimately we had to call local police for help. It was a nightmare travelling with family and two year old kid.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Sethi, 1) That for April 13-14 '18 you had a room booking at Resort Garden through MMT & for April 14-15 '18 you had a booking from Yatra. Apparently, as you were not interested to stay on April 14-15 '18, you made very ungenerous review about facilities at Resort Garden. as you refused to pay the F&B bills amounting to about Rs.8,000/- for April 13-14 '18, and you continued to create a scene at the reception & also mis-behaved with our Front Office staff. You also met our Club Director, & you were also very rude to her. 2) In response to your earlier reviews to Yatra, we have already responded the same to Yatra vide our mailers dated 18.04.2018 & 20.04.2018. That you took the plea that Resort Garden was not a unit of Best Western Resort Country Club. Please note that Resort Garden is an annexe of Best Western Resort Country Club & both the units are owned by the same company viz. M/s Raghav Farms & Resorts Pvt. Ltd. & also affiliated with Best Western Int'l. hotel chain. Further, Resort Garden has all the facilities & services as available in the main club. In this regard, we have also forwarded the reviews of other prestigious corporate group & other guests, who stayed at the Resort Garden on April 13-14 '18 & April 14-15 '18, to Yatra, which show that all other guests who stayed at the Resort Garden found its facilities & services very good & good. Notwithstanding the above, we tender our unconditional apology to you for the inconvenience caused to you. Regards. Brajesh Jha GM - Finance

I'd been to this place earlier and I wanted to relive the experience. Mind you, this place is much in demand and I'd been unable to get a reservation for some time. Ms.Poonam Arya in their Corporate Office was kind enough to make sure I got a reservation. The staff is generally amiable and helpful. A special mention of Mr.Ramesh Kumar, Front Office Manager is imperative. He is always smiling and helpful despite the enormous pressure he is under. The food is good and the guys who manage the restaurant are simply superb. I found the F&B Captain Mukesh Jha always on his toes and alert to customer needs. There is this other bespectacled gentleman, Mr.Chouhan I guess, who is also very receptive and helpful. Their choice of rooms however needs a bit of refreshing and it would enhance the experience of they indulge repeat patrons a little! On the whole, a stay here is enjoyable and compliments are due to the hard working staff.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Raghavendra, Thanks for staying at the resort & liking our facilities & services. We also appreciate your gracious 5 WOWs for our Reservation, Front Office & F&B staff. A red carpet welcome always awaits you at the resort. Regards. Shalu Kashyap Asstt. Revenue Manager

This is a very good resort for families and kids because so many activities over their best thing is reservation department and staffs are very polite & professional ….. So my friends go and Enjoy …….

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Raj, We thank you for staying at the resort & appreciating its facilities & services for families & kids. It's always our endeavour to continually add more leisure activities to interest all. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

The resort is beautiful and perfect place for family weekend outing. The food and service was excellent. I didn't find main swimming pool clean enough for swimming so that's not recommended. There are many activities for children.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Kishor, We thank you for staying at the resort & liking our facilities & services. Your feedback is important & noted. It's always our endeavour to provide the best to all our guests which they rightly deserve ! Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Booked through Prerna at their Booking department in Delhi, Got the best deal with beginning to end support. Stay was also good. Best place for outdoor activities, Like Cricket, Volley ball, Team activities.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Nitin, We are pleased to note that you had an enjoyable stay at the resort & liked our indoor-outdoor leisure activities. We thank you for your appreciation the services rendered by our staff. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Had a lot of fun with the colleagues and their families. Various theme is there and well managed. We had enjoyed throughout the day and explore various rides. Special thanks to Ms. Archana for all the arrangement.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Anju, We are pleased to note that you had a memorable holiday experience at the resort with your colleague & their families. We also thank you for awarding 5 WOWs for the services rendered by our staff. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

we stayed at this hotel for one day and that was funfilled experience. they got lots of activities for grown ups as well as kids..no place for boredom nd it is surrounded by beautiful nature..We used the spa as well which was good....the staff were good who took care of us... will recommend this place to all...

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Rahul, We are pleased to note that you all had a memorable holiday experience of your stay at the resort & also thank you for recommending the club to your other friends. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

The resort is one stop destination for amazement and fun with family. The various themes were enlivening and the overall management was superb. In particular, the Rain Dance and Bollywood Night were really entertaining and I enjoyed a lot with my family. The day was spent in an atmosphere of ultimate pleasurable experiences. As far as the staff is concerned, everyone was really sweet and compassionate. Mrs. Archana Pandey, in particular was really helpful and made our stay wonderful and memorable. It felt as if she was part of our own family. Best Western Resort is where you must head to when you crave for a lovely holiday with family.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Rishav, We are pleased to note that you have liked our facilities & services, & had a memorable holiday experience at the resort. We also thank for your appreciation of services extended by our staff to you. It's always our endeavour to provide our best services to guests, which they rightly deserve ! Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

I went for weekend getaway alongwith with family in the month of January.The property is located in secluded area, However is well maintained with all basic amenities and various activities of kids (camel, horse rides, toy trains etc.). Lavish greens and landscaping gives a peaceful aura/ambiance to the property.Services and Food is OK , but not value for money. Best time to visit during winters,as during summers it will be immensely hot and unbearable. Recommended for one time visit alongwith friends and family.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Bector, We are happy to note that you enjoyed your stay at the resort & liked our indoor-outdoor leisure activities, particularly activities for kids. It's always our endeavour to provide the best to all our guests which they rightly deserve ! A red carpet welcome always awaits you at the resort ! Regards. Shalu Kashyap Asstt. Revenue Manager

Very good amenities and kids-centeric activities. We also enjoyed a get together of our old cclass mates. And I must say that staff was very helpful to make our stay very comfortable , especially Mr Ramesh.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sunil, Thanks for having a get-together of your classmates & pleased to note that you all enjoyed our facilities & services. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

I went with my parents and kids for 3 nights at this place. The staff was very friendly and gardens were very well maintained. Its a peaceful place with lots of fun activities for kids. Food was okay and all other services were up to the expected standard. They offer a lot of things like idling on hammock, a small in house discotheque, swimming pool etc.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Anubhav, Thanks for affording us the opportunity to host your stay with your parents & kids. We are pleased to note that you all liked our facilities & services, & had an enjoyable holiday experience. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

I stayed twice in short intetval, one for business conference and second for weekend visit with family. This place is ideal for both. Well spread property with couple of swimming pools, enough sports activities/facilities viz. Volleyball, Tennis, Batminton, Cricket. Resort room are Ok and bathroom need face-lift. Food is good, though a limited buffet spread but good taste.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Amit, We thank you for staying at the resort for your conference & also enjoyed a weekend holiday with your family. We are happy to note that you very much liked our facilities & services, particularly the sports / games activities to interest all. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Me and my Fiance checked in this property on the 13th March 2018 and were appalled by the kind of services we got. I'm not going to talk about the surroundings or environment over there as a horrendous service overshadows a picturesque scenery, lush green gardens and the chirping of the birds etc. We booked a Deluxe Club Room wherein an upgrade to Executive Main Room was offered depending on the availability. As per the so called proficient receptionist, an executive room was available but to our sheer surprise he gave us a Standard Room (downgrade) to what we originally booked. The room was in a complete state of mess, dirty bed sheets, cracked plaster walls, AC remote was not there and the television was not working. When we found out that it's a Standard room from hotel staff we complained and were given the room for what we paid for. To add to our misery after 10 PM no room service was available. Finally to top it up, the billing guy, and old guy who should resign and do something productive was not ready to give us 20% discount which was mentioned on the hotel booking voucher. Overall a pathetic, terrible,. ludicrous experience. I can go on and on and add more superlatives but I'd like to be a little polite. Feedback for the billing guy and the receptionist: Get your act together and at least give a standard service to everyone. Both of you guys needs a real hard dressing down from someone. P.S- The bellboy and the restaurant staff was calm, polite, courteous and always greeted everyone with a smile.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Sharma, Firstly, we thank your friend for filling-in & signing our feedback form, on your behalf, at the check-out time, rating our services good incl. : check-in / check-out, room cleanliness, quality of linen in rooms & bathroom, room bathroom maintenance, F&B & indoor-outdoor activities. It's surprising that subsequently you have made very ungenerous review of our services. We have investigated into the matter & been reported that you checked-in at 10:30 pm on 13th March & you were shown an executive room & thereafter lodged in room # 17, which is a well appointed garden facing GF cottage (250 sq. ft.), & which has always been liked by all guests. When you checked-in, the FO Executive very respectfully told you that our restaurant timings are from 7:30 pm to 10 pm & requested you to take dinner in the dining hall, but you were very rude & insisted that the food be served in your room. As a special case, our Restaurant Manager served food in your room at about 11 pm. There was no issue of giving you 20% discount on F&B bill, as this was mentioned in the MMT booking order form. Inspite of the services rendered to you, you were very rude to our staff. Notwithstanding the above, we tender our apology to you for any inconvenience caused. Regards. Anjan Sen Gupta GM - Club Best Western Resort Country Club

We decided to take a last-minute quick break around the holi weekend with our 2.5 year old. And after much search decided to go to the Best Western Resort Club in Manesar. Our check-in was prompt despite the resort being full. We were allotted the garden view room in the main club. The property has two sections - one is the main club which has all the activities and the reception, restaurants, spa etc plus rooms; the other is the resort which is almost a kms away from the reception. We stayed in the main club section. Overall the property is a bit dated and so was the room. But we found the room and resort and general amenities to be clean and tidy. The resort is surrounded by lush green gardens all around with a tiny pond, ducks, peacocks. Once in the resort, its hard to tell that you are just an hour away from the hustle bustle of Gurgaon and city life. The resort offers a lot of activities on the weekends for families...which includes a life-size chess, carom, dart board, snakes and ladder, badminton court, swimming pool, pottery, tambola's live dance performances in the evening. For kids, there is a dedicated play area and also swings, slides, a mini-train, sandpit, horse, camel and goat rides. Our 2.5 year old just couldn't get enough of all the activities and was super happy exploring the green outdoors and chasing peacocks and birds. We had taken an all inclusive meal package and found the buffet to be good. The buffet spread is fairly varied, although mostly Indian, but also includes some continental and chinese dishes. The hotel also provided milk on request for children without any charge. But since the resort also had mostly all inclusive package guests, room service and a-la carte dishes are quite pricey. Overall, we had a great time at this resort and would recommend it to anyone looking for a quick getaway not to far from the city.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Bindiya, We express our sincere thanks to you for sparing your valuable time to give a comprehensive review of our facilities & services, which is important to us. We are pleased to note that you liked our facilities, services, quality of food, personalised service & children' play area which immensely amused your kid. We also thank you for rating our property as an ideal weekend getaway & an experiential resort. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Probably the best resort in Delhi NCR. Lots of facility for entertainment. Good food. Great Rooms. Great service. But very expensive and crowded. Lots of wastage of food and water. Filled with Super Rich People.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Jaideep, Thanks for staying at the resort & liking our facilities, services & quality of F&B & personalised service. Regarding your review of the crowding at the resort, this is to submit that on long weekends normally all the resort is always full. Regarding your review of wastage of food & water, this is to submit that all the water is recycled through our sewage treatment plant & reused in the lawns. Further, the left over food is also collected by a piggery farm owner. We follow all greenway practices. Irrespective, your feedback is important. While thanking you once again for your valuable feedback, we look forward to serving you again in the future. Regards. Shalu Kashyap Asstt. Revenue Manager

I am really thankful to make my day so special as recently on 26th Feb 2018, We have celebrated our 17th Marriage Anniversary at this resort with great Fun & Pleasure. It is just like a paradise with various types of sports activities, Gym & Swimming pool. A beautiful fishing lake with Ducks and many other birds. A peaceful place blessed with dense greenery and amazing plants. Traditional natural Arrangments and antique collection for your memorable photography. Separate care for Kids to have fun. Classic Studio apartments with complete requirements. Amazing food and Buffa with excellent hospitality. Powerful DJ joined with Bar to have full fun and masti ...... I have really enjoyed a lot and it is always my best decision to celebrate my memorable Anniversary.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Mr. Sharma, Thanks for staying at the resort to celebrate your 17th marriage anniversary & we wish you many happy returns of the day. We are pleased to note that you liked our leisure activities, F&B, personalised services & activities available for kids. A red carpet welcome always awaits you at the Green Island ! Regards. Shalu Kashyap Asstt. Revenue Manager

The property is overall good , but I just felt that service is very much annoying. As they do not offer room service, you will end up walking few miles everytime to their main dining. This spoils the idea of relaxation , however it is still ideal for family outings, but not with friends.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Shivalika, Thanks for staying at the resort & affording us the opportunity to serve you. Regarding your review of room service, this is to submit that room service is available & it's also recorded on our website & in the bookings made by travel agents. Apparently, this seems to have escaped your kind attention. Notwithstanding the above, we tender our unconditional apology to you for any inconvenience caused to you. Afforded the opportunity to serve you again, we assure you will find our services more than your expectation on your next visit to the resort. Regards. Shalu Kashyap Asstt. Revenue Manager

Although the property is good and has a luxurious feel to it, but the most annoying thing is that they do not have room service. You will end up walking few meters to their main kitchen, every time you wish to eat. So the idea if relaxation goes in vein. However you can still consider it for family outing, but not ideal for friends

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Shivalika, Thanks for staying at the resort & affording us the opportunity to serve you. Regarding your review of room service, this is to submit that room service is available & it's also recorded on our website & in the bookings made by travel agents. Apparently, this seems to have escaped your kind attention. Notwithstanding the above, we tender our unconditional apology to you for any inconvenience caused to you. Afforded the opportunity to serve you again, we assure you will find our services more than your expectation on your next visit to the resort. Regards. Shalu Kashyap Asstt. Revenue Manager

This is situated just 60 kms away from delhi near Jaipur Delhi highway.visiting club was a blissful experience.quality and variety of food was very nice.rooms, maintenance of ambience and behavior of staff was also appreciable.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Kul Bhushan, Thanks for staying at the resort & we are happy to note that you liked all our facilities & services, & you all have had a memorable holiday experience at the resort. Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager

Marvellous ambience. A perfect getaway place. Excellent hospitality. Moreover being a nature freak loved the green atmosphere there. The number of activities available makes it easy to utilise the day in productive and fun ways.

BestWesternResort, Manager at Best Western Resort Country Club, responded to this review
Dear Sadhav, We thank you for staying at the resort & pleased to note that you liked all our facilities, services & its ambience. It's always our endeavour to provide our best services to all our guests which they rightly deserve ! Looking forward to serving you again in future. Regards. Shalu Kashyap Asstt. Revenue Manager