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The Judds Folly Hotel, Sure Hotel Collection by Best Western, Faversham

Syndale Park, ME13 0RH, Faversham, Great Britain - Vedi su una mappa
The Judds Folly Hotel, Sure Hotel Collection by Best Western - Facciata dell'albergo Il The Judds Folly Hotel, Sure Hotel Collection by Best Western è situato nel centro di Faversham. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Situato in un parco di oltre un ettaro con un viale alberato, il Sure Hotel by Best Western Judd's Folly è perfetto per un soggiorno in un luogo suggestivo e dall'atmosfera tranquilla. Ci troviamo all'interno del Syndale Park, una tenuta di campagna alla periferia della cittadina di Faversham, nel Kent. Ci troviamo a soli 15 minuti in auto dal centro storico di Canterbury e da Whistable Castle, a breve distanza dal tunnel della Manica. Le nostre camere boutique arredate con gusto offrono un'atmosfera moderna e al tempo stesso arredi tradizionali risalenti all'edificio originale del 1680. L'hotel dispone di 26 camere arredate in modo esclusivo, molte delle quali dotate di una splendida vista sul parco e situate al piano terra con accesso diretto al parcheggio. Per un ulteriore tocco di lusso, abbiamo camere e suite deluxe. Tutte le camere sono comode, luminose e dotate di televisore con canali Freeview, vassoio di benvenuto e accesso Wi-Fi a Internet gratuito. Che sia in viaggio per una vacanza all'insegna del relax o un viaggio di lavoro, non potrai fare a meno di apprezzare le nostre comode camere e i nostri piatti e bevande deliziosi.

Sure Hotel Collection

The Judds Folly Hotel

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 466 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
220
Molto buono
160
Nella media
52
Scarso
19
Pessimo
16
CONSULTARE I PARERI SU
Affari Affari
39
Da solo Da solo
15
In coppia In coppia
220
In famiglia In famiglia
103
Viaggio con amici Viaggio con amici
63
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great Experience!"

5
User 16/05/2019

We had a wonderful time at Judd's Folly Hotel, Faversham, Kent! Many of us from different parts of the world were here for a 100th Birthday celebration! All the staff, especially Jan, Jason & Chris did their best to see to all our needs and make us feel at home. Cheers to them for all their hard work and attention!

"60th Birthday Celebration"

5
Sittinng, Sittingbourne, United Kingdom 13/05/2019

I held my 60th Birthday celebrations on Sunday 12th May. We had a three course Sunday lunch which was wonderful, plentiful and hot, (compliments to the chef) served by attentive staff. The tables looked lovely and everyone commented on how nice a venue it was. The sun shone and it was great that we could step outside from a private bar area to enjoy time with the family. Would highly recommend Judd's Folly for any event and we will be back. Thank you Jan and all the staff for looking after us so well.

"Family celebration"

5
User 13/05/2019

I cannot fault the Judd's Folly Hotel for making a family celebration a very special occasion. Staff are very friendly and nothing was too much trouble. I have severe mobility problems, but this was no problem. The food, we had a barbeque, was delicious and plenty enough to go round our hundred plus guests. We returned the following morning to join some of our friends, who had stayed overnight, for breakfast which was amazingly good. A great variety of food and very reasonably priced. Thank you Judd's Folly Hotel for making our evening special and memorable.

"Crossed wires?"

1
User 11/05/2019

After checking in as a group the receptionist asked if we would like a packed lunch rather than a breakfast as we were leaving early the following morning. This was a nice thought which we presumed was an additional curtious gesture by the hotel. Packed lunches were brought out to us 20 minutes later. However on returning back to reception to greet a friend we were told that we weren't on a bed and breakfast rate and had to pay £8.95 this was a bit much for a sandwich,bottle of water, crisp and yogurt, coupled with our surprise as nobody alerted us to the cost before hand. The manager stepped forward in an abrupt manner and realising the mistake made a reduced offer of £5, while my colleagues and I were discussing the offer I had placed 2 bags on the reception however not wanting to wait he snatched them out of my hand and walked away. We were all disgusted at what occurred and handed them all back. later at 10pm we went to discuss the matter and unfortunately were told there was crossed wires and unfortunately that's how it is. we asked if we could speak with the manager/owner to clear the situation up unfortunately we were told he's not here and had left for the night earlier that evening however 10 minutes later he was seen in reception thus we must assume we were miss led by the receptionist. This whole situation was a mistake by the receptionists as friends of ours had paid a lesser amount and were on a bed and breakfast rate and so were offered a packed lunch. Which was also mistakenly given to us by the staff but then in hindsight were asked to pay. The customer service is very poor and below what would be expected in a reasonable situation as this was, mistakes made by the staff were quickly apportioned to us or regarded as crossed wires, there were no crossed wires on our part. Very disappointing! Throughout we were curtious and polite despite the lack of understanding of our situation created by the staff and manager/owner

Jason W, Owner at Judd's Folly Hotel, responded to this review
Dear Guest. Thank your for your review. I was already aware of the situation as I had been on duty when the guests who booked direct checked in on Bed and Breakfast and I offered them the alternative to breakfast as they were leaving early. There was no issue with these guests. Your booking was made on a room only basis through booking.com As with all our guests on check in who book on room only they are offered a breakfast if they wished to add it to their accounts. You obviously(Persumed) it would be free. This is where your CROSSED WIRES comes into it. When you booked the rooms it clearly says ROOM ONLY. The packed lunches were prepared and you accepted them and you were very happy. Its only when the receptionist added to your accounts did you then say you though it was bed and breakfast. You then brought all the packed lunches back and said well we do not want them then. As a gesture of goodwill it was myself who offered them at £5.00 each to receive an aggressive message shouted from the other side of reception, Yes I did pick them up and remove them as neither myself or my staff should be spoke to in that manner. You were not mislead by the receptionist later in the evening, I had finished duty that night, but I can watch the hotel on CCTV cameras and saw all 6 of you stood at reception speaking to the receptionist on duty and I came round to see that all was ok, to be explained that you had accepted it was a crossed wires. albeit a few sarcastic comments thrown in from one of your party. If you had seen me then I would of quite happily spoken to you. As you have stated the other guest did book direct and had breakfast included therefore they were offered an alternative to breakfast. You were ROOM ONLY. These guests very very pleasant and we would happily welcome them back. Its always easy to blame the staff and management at the hotel, but there must be some responsibility that you have to take. Our customer service is always highly praised, so I am suprised that the staff did not deal with your issue in their normal professional manner. However, maybe there are a few issues that also added to packed lunch senario. 1) You parked your cars in a NO PARKING Signed Area and had to be asked to move them 2) YOUR Credit card was declined, so we had to contact Booking.com to get a new one, which was never received 3) You had to be asked to turn your reeving car engines of at 5.45am in the morning as it was disturbing other guests. It has already been reported to booking.com on these issues on your behaviour as a group. I am sorry that you think everything was everyone else's fault and we already know you will not be returning, so I wish you all the best for future bookings in the hope that you realise what basis you book your rooms on at other hotels.

"Wedding"

5
User 28/04/2019

We got married at Judd's Folly, staff couldn't be more friendly, approachable and helpful! Everything was thought of and we didn't have to lift a finger. Food was perfect - vegan and gluten free guests well catered for, we all had a fantastic time. Those of us that stayed the night thought the breakfast was lovely, fresh and full of great choices. Rooms were generous and clean. Dan and I will be back for our 1st anniversary! (Special thanks to Jason and Jan)

"Comfortable Country House Hotel"

4
914mrw, Market Harborough 26/04/2019

Ideal for a one night stay. All the staff made you very welcome. The restaurant was very quiet. The food was okay but could have been improved with a little effort. Some lemon and tartare sauce with the fish platter and some apple sauce with the roast belly pork would have completed the plate. Bedroom in court yard rooms was very comfortable but the internet was not available in the room.

"first visit very impressed"

5
glendoll, kent 26/03/2019

20 friends went for a pre wedding tea the staff were very attentive and friendly, it's a lovely setting with beautiful gardens and the tea was all you could wish for, pastries, sandwiches, cakes and scones if its just a quiet tea or a special occasion this is well worth a visit.

"Lovely"

4
User 08/03/2019

Nice clean hotel nice size room and lovely location. We stayed in the king room which was big but there is no aircon so in summer could get very hot. If u go out and return after 10pm u have to use a different entrance which is tricky but good staff helped us so would recommend

"wedding venue"

5
User 05/03/2019

we would like to thank all the staff at Judd's folly we had this lovely hotel for all our wedding day the service and afterwards from start to finish we had the most perfect day,nothing was to much trouble they helped with everything. I would also like to say the food,service,and the rooms of the hotel were excellent with personnel touches. All of my guests enjoyed the day and evening,saying all the service was brilliant and the guests which stayed over said they loved their rooms and the breakfast in the morning. I would just like to say i would recommend this hotel highly cannot thank them enough you made our day so special thank you Susan and Gary graham.

"Friendly Staff"

5
hobbitrsa, Greater London, United Kingdom 02/03/2019

We choose the hotel as it was close to the location of a friends birthday party, and we were pleasantly surprised, we were warmly greeted and shown to our room. The rooms are lovely and the bathrooms are great! The hotel is in a lovely farm like surroundings and very picturesque.

"Fantastic hotel (hidden gem)"

5
User 26/02/2019

One night stay after travelling from France, we had an interconnecting room. Arrival- we were quite late due to the ferry but this was no issue as Donna on reception checked us in straight away with no bother, we were shown our room and had a drink in the bar, Gill was very accommodating. Rooms- just lovely, exceptionally clean very well presented and spare toiletries and refreshments. We had an outside room which meant we didn't disturb hotel guests coming in late, gorgeous roll top bath in our room. Breakfast- room was busy but we were still seated straight away, plenty of choice hot, cold and continental. Jason (hotel manager) seated us and nothing was to much bother. Breakfast was lovely. Once checking out of our room we sat in the lounge area and encountered Jan another lovely helpful member of staff. Overall- Very pleasant stay with helpful staff aplenty. We would def stay here again in fact next visit is booked!

"Fabulous Afternoon Tea"

5
Pookies62, Faversham, United Kingdom 26/02/2019

A very good friend of mine bought prosecco afternoon for our group of four as a Christmas present and we took up this lovely idea on a Sunday in February. On arrival we were shown to the rear lounge which we had to ourselves and which was all laid out ready for us and we had the whole lounge to ourselves. Our glasses were filled as soon as we sat down and shortly after the tea arrived. The portions were very generous and we had an assortment of finger sandwiches with sausage rolls, quiche and cheese straws followed by scones with cream and jam and numerous small cakes including mini eclairs and macarons. The waitresses came back frequently to see if we needed anything and our tea pot was filled three times. Coffee was also available. We were not rushed at all and I'm sure we stayed much longer than we should have! Would definitely recommend Judd Folly as the afternoon tea was such good value for money and we will certainly be returning.

"Quick visit for meetings."

4
User 19/02/2019

As I had to be at meetings in town by 9am the 8am start for breakfast was a little rushed. That's not their fault, but would be nice to be told before travel. Painters and decorators in. Dinner was a little slow and veg was cold.

"Fantastic and friendly"

5
judithml, Ansty, United Kingdom 16/02/2019

Stayed here for 3 nights to celebrate our birthdays. Hotel itself is comfortable,clean and welcoming.Stayed in one of the outside rooms with parking directly in front of your room which was great. I use a wheelchair and I have never been anywhere where the staff have gone to so much trouble to make sure we were comfortable,even to setting us up our own table . We had afternoon tea for my birthday and I really appreciated the birthday card on the table ,a lovely touch. Food was very good ,everything fresh and very tasty. We ate in the restaurant,afternoon tea and breakfast and all were excellent. All of the staff were exceptional,very helpful,friendly and first class customer service. They consistently went beyond what was expected. Christopher thank you for all the attention we received from you. A first class stay !

"Midweek birthday treat"

4
User 31/01/2019

Booked via booking.com - arrived minutes later & booked in. Friendly staff. Lovely room (33) much better than expected with a roll top bath in the room plus a double shower in bathroom. Highly recommended as very clean & so reasonably priced.

"Mel wilson"

5
User 28/01/2019

We stayed at this lovely hotel for 2 nights . Rooms are a good size clean with a lovely bathroom. We had breakfast both morning which was lovely lots of choice . We also had dinner one evening which was fantastic . The staff at the hotel are all really friendly and helpful especially Jan who gave us lots off local information and lizzy who served us in the lovely chilled bar area . Would definitely go back again . Thank you to all the staff at the hotel you made us feel really welcome.

"Dog friendly "

4
waynek779, Southend-on-Sea, United Kingdom 19/01/2019

We stayed here for the weekend and had an annex at the back , lovely room and huge comfy bed with unsuite . Dog friendly with small charge for the dogs , bookkeeping direct with a lovely lady on reception and breakfast was very good with lots of choice.

"Christmas break "

5
walkerthomas, Greenhithe, United Kingdom 03/01/2019

Four day stay over Christmas. The room was quite adequate, good size television, nice en-suite. Good food and plenty of it, helpful staff, a very pleasant stay. Canterbury is only ten miles away, endless restaurants and pubs, the cathedral lots to see and do there.

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