SureStay by Best Western Castlegar

We have stayed here many times. On the whole the hotel is nice and clean and comfortable. Except this time… the only problem was the filthy rugs on stairs, hallway, and room. The room wasn't as bad but still hadn't been vacuumed and was stained. The room, other than that was very clean, bed was comfortable. Will stay again. Gas station and Mr Mikes restaurant right across the street.

This is the second Best Western I've stayed at this summer in BC's interior, and frankly both have failed to live up to the BW standard I have experienced elsewhere. To begin, let me warn you that this two storey hotel does not have an elevator, and if you have any sort of mobility issues, you will find the staircase to be problematic. I asked the clerk for a ground-floor unit, but they were not able to accommodate my request. Some other concerns that I would share are that the carpets in the common areas are filthy. The complimentary breakfast was good, but got bottlenecked by there being only one two-slice toaster. They had upgraded the bathroom in the room we had, but curiously had not bothered to update the plumbing fixtures in the shower. It was not a very good shower, and it dripped long after it was shut off. There was also no toilet paper holder, which seemed very odd. How hard is it to install one of those? In the bedroom, there was no chair that you could sit it and watch TV, but nevermind the TV was so small that you would probably need to be sitting right up next to it anyway. TV Channel selection was good, as was the wi-fi service. Check-in process went well. I can appreciate that the local economy in Castlegar may be suffering, but it's not like this hotel has a lot of competition either. I think that the BW chain should look at helping bring this, and other BW hotels, up to a standard that travellers can expect.

This is the worst hotel I have stayed in in several years. The location is great, easy to find. At check-in we find out that there is no elevator in the building. The front desk gentleman did offer to carry our bags up for us if we could not do it. We were able to take our time and take care of it. The room itself was way too small. You could not walk past each other - you had to step out of the way to let the other pass. The beds and pillows were horrible. There was some plastic over both so it made a lot of noise when you moved. The bathroom was small as well. The lighting in it was horrible. If anyone had to put on any make-up, they would not be able to see. When taking a shower in the morning, I had the water temperature fixed and then put it to go into the shower head. I stepped in and the water was freezing cold. It was horrible. The worst part of the hotel room was the AC unit. It did not work. I had to keep hitting a button to get the AC unit to run. Closer to the time we had to get up, it just stopped working. I opened the balcony door. I hardly had any sleep and was not a happy camper. Breakfast - OMG - the worst ever. The coffee was bad, the juice in the machine tasted weird, the sausages had an after taste. When I checked out I was asked if I had a good stay and I told the lady absolutely not. I told her about the AC unit and she asked me if I called downstairs because someone was on call 24-7. I said it was in the middle of the night and I was not going to have someone come up and fix the unit then. I will NEVER stay at this hotel again and I would recommend against others staying here as well.

My first impression (rm114) was oh man does the room smell like cigarette. The fridge was crazy loud (had to turn it off). The toilet self flushed every (I'm not kidding) 3-5 seconds, we ended up closing the door to help with the sound and then getting up to use the facility meant walking into a wall of smell. The air conditioner was the loudest I've ever experienced (which would be fine if it had been consistent) and the bed was so hard (and I like a firm bed) it put my back out. Will never stay there again.

This was not a good hotel. Really basic to shady room. No elevator, so watch out if you have suitcases. Receptionist at the border of rude, indifferent at best. Would avoid if I were you unless absolutely necessary. Next to a road and noise insulation could be much better.

This was my second stay at ShareStay Hotel (motel) in Castlegar—my first was in 2023 in one of the rooms at the back with a compact shower. This time, I stayed in a similar ground-level room at the back (#128). The room was basic but clean, and the bed was very comfortable. The staff were friendly and helpful, and having parking right outside the room was convenient. I appreciated the in-room coffee, which was surprisingly good. The only drawback was the armchair and footstool, which were noticeably stained. Aside from that, the room was well maintained. The complimentary breakfast was fine for a quick bite in the morning, though it might feel repetitive over a longer stay. Overall, ShareStay is a solid, no-frills option if you're looking for a clean and convenient place to stay in Castlegar for a night or two.

Not a friendly hotel. General manager was rude. I travel a lot and most nights I preferred best western hotel. Managers behaviour was awful did not even apologize. Want to charge me for extra night even I checked out by 11am which is normal check out time. Denied to provide me an invoice at first when I was mad at him then he provided me an invoice. Not expectable.

Rooms were not cleaned other than wastebaskets dumped. Trash from previous visitors was under a desk and behind furniture. My grandson found an unopened bottle of marijuana edibles on the floor by the bed. Management did not return my call when I asked the front desk to speak with them. I booked 2 rooms for 3 nights and definitely did not enjoy the experience.

The room was very quiet and clean. Had good coffee maker. Well ventilated The included self serve breakfast had good variety and the staff were mindful for its cleanliness. The hotel is in a good area close town and shopping. Ample parking Would stay again for sure.

Great clean rooms and good beds and pillows. A great place to stay in the center of town. Close to several great attractions and places to see. The Arrow lakes area is amazing and your close to Nelson and Trail. Climbed to the top of Dove hill with a view of the entire city.