GLō Best Western Bronx NYC

Location: 1.5/5 - Close-ish to a subway stop (Simpson St on the 2 and 5), but the area seems very unsafe. The walk is dimly lit at night, and many people walk around carrying some sort of bat or item that could be used as a weapon. Room: 1/5 - Very small room, no closet space, although a couple of hangers were provided near the entryway. Our room was directly next to the subway tracks, so rather loud. Cleanliness: 1/5 - The bathroom was dirty, with mildew/mold in the shower. After notifying the staff, they "cleaned it" presumably just with water, since it was still there and did not smell of any cleaner. Breakfast: 1/5 - Barely more than a continental breakfast, the scrambled eggs were watery, and I think made me sick. The waffles were nice, but only syrup and Smucker's jams to top it with. Staff friendliness: 3/5 - The staff were more than willing to say they would take care of things. They also allowed us to check out early and refunded the remainder of our stay.

There aren't all that many chain hotels in the Bronx, and as a Best Western Diamond member, I'm glad they opened this one. Staff was super helpful at multiple moments, including patiently finding an item we had left in the room. Breakfast was standard for BW. Parking is limited but free, and street parking didn't seem too difficult if it came to that. Room was clean and comfy. Loved that the window could be opened for fresh air. Lighter sleepers should be aware the hotel can be quite noisy, even if you're on the back of it away from the subway. There's the ding of the elevator bell when it arrives on a floor. And our across the hall neighbors managed to allow their door to slam what felt like 10 times before 8 am. But there's always going to be some noise to city hotels and I've seen (and heard!) worse. Shoutout again to the staff-- they were amazing!

Ok let's start with the hair filled shaving cream splattered all over the bathroom walls. If you want a hot shower, be sure to take them in the morning as they cut the hot water off at night. One of the two elevators was broken during the 5 day stay and the small elevator only picked up from the lobby level and did not stop at floors going up or down each trip. If you need the elevator before 2pm you will more than likely share it with a cleaning cart and other people attempting to get to their room or be prepared to carry your luggage up the back stairs. The breakfast was stale and the dining space was always dirty. The hallways have flies since other customers leave trash in the hallways and once housekeeping is gone no one picks up trash. The amount of noise from the street and the train going by every two minutes is astounding. I asked for my room to be moved to the back side of the hotel and I was given three different reasons as to why that couldn't happen and then she finally told me that would be an extra $50 per night to change rooms. The vents in each room are connected so if anyone is smoking that will travel to your room as well.

Great location and friendly manager (Gandhi) and staff (Charles). Clean and conveniently located. Small room with no closet. Weekend rates are extremely high but overall decent value during the week. Limited parking available, but a definite plus if needed, and if spaces available. Be aware of the frequent trains that pass by all day and night