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Wisconsin Dells, Etats-Unis

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Best Western Hotel Ambassador Inn & Suites, Wisconsin Dells

610 S Frontage Road, 53965-9674, Wisconsin Dells, Etats-Unis - Voir sur une carte
Best Western Ambassador Inn & Suites - Vue extérieure Best Western Ambassador Inn & Suites est idéalement situé dans le centre de Wisconsin Dells. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Dans cette région, le BEST WESTERN Ambassador Inn & Suites place la barre très haut. Les autres hôtels de Wisconsin Dells s'efforcent d'offrir une qualité supérieure, des services impeccables et des équipements exceptionnels que nous considérons comme normaux. Notre petit déjeuner gratuit n'est que l'une des caractéristiques qui nous distinguent des autres. Servez-vous à volonté en œufs chauds, saucisses, gaufres, pâtisseries et fruits, céréales et yaourt, café 100 % Arabica et jus de fruits.Les hôtels de Wisconsin Dells sont tous différents. Pourquoi ne pas choisir les meilleures vacances possibles au meilleur prix ? La réputation de BEST WESTERN est inégalée, vous savez donc exactement à quoi vous attendre. Des pass sont disponibles toute l'année pour le parc aquatique intérieur de Chula Vista. Et si vous souhaitez améliorer vos compétences dans des jeux plus sérieux, pourquoi ne pas faire un petit tour au parcours de golf local ? Trapper’s Turn® est un parcours de golf novateur où vous pouvez passer facilement un après-midi entier.À quelques minutes de toutes les attractions de Wisconsin Dells. Vous aurez notamment le choix entre parcs aquatiques, mini-golf, magasins à la galerie commerciale, tyrolienne, ou promenade relaxante en bateau le long de la pittoresque rivière Wisconsin. Wisconsin Dells offre de nombreuses activités différentes pour le bonheur de votre famille. Cette destination célèbre du Midwest offre de nombreuses activités tout au long de l'année.Les voyageurs d'affaires sont les premiers à apprécier tous les conforts offerts par notre hôtel de Wisconsin Dells. Nous sommes proches d'une base militaire et nous sommes heureux d'accueillir nos soldats en leur offrant des services de grand luxe. Walmart® et d'autresentreprises attirent aussi de nombreux employés à Wisconsin Dells.Réservez votre prochain séjour au BEST WESTERN Ambassador Inn & Suites et préparez-vous à l'exploration, à la découverte et à la détente !La zone de la piscine intérieure sera fermée du 24 au 29 avril 2016 pour des travaux d'entretien. Veuillez nous excuser pour la gêne occasionnée.

Best Western

Hotel Ambassador Inn & Suites

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner gratuit
    Petit déjeuner gratuit
  • Bain bouillonnant séparé dans la chambre, ou combinaison baignoire/bain bouillonnant 2 personnes.
    Bain bouillonnant séparé dans la chambre, ou combinaison baignoire/bain bouillonnant 2 personnes.
  • Piscine extérieure chauffée sur place.
    Piscine extérieure chauffée sur place.
  • Air conditionné dans l
    Air conditionné dans l'hôtel
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Sauna (bain de vapeur).
    Sauna (bain de vapeur).
  • Centre de soin/de fitness
    Centre de soin/de fitness
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Avis de nos clients

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Certificate of Excellence 2018
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"Above and beyond"

NashRambler17, Saint Paul, Minnesota 20/09/2022

When the landlines in Wisconsin Dells were wonky, the woman at the desk let me use her cell phone! These days, would you do that? Well, she did. And that's typical -- these folks are both friendly and professional.

"A great stay!"

wjgvt, Holland, Michigan 17/09/2022

After a long day at Mayo, we found this Best Western a great place to spend the night. Our room was clean, quiet and comfortable. We used the pool and hot tub in the morning and enjoyed the hot breakfast. Each and every staff person was pleasant. They appear to enjoy their jobs. We will keep you in mind for the future.

"Great place to stay"

Judith B, Columbus, Nebraska 06/09/2022

Wonderful place to stay. Great continental breakfast. Had booked 1 night and decided to stay extra night and they were very accommodating Bed was little hard but still slept very well Staff was very helpful. breakfast was delicious.

"Okay stay"

amjankowski16, Holmen, Wisconsin 31/08/2022

Overall our experience was good. They called me the day before my check in to let me know the pool would be closed, and provided a discount for the inconvenience. And the stay overall was average. However, the walls in the breakfast area, right behind/above the food, was absolutely covered in dust with large cobwebs in the corners.

"We pay to make our beds and clean our room."

lilym2013, Chicago Ridge, Illinois 30/08/2022

Whenever we go to the dells we usually stay at the best western and have never had any problems but this time. We found a very different hotel. The first thing I saw upon arrival were garbage bags outside the rooms all over the corridor on the first floor, the floor was all wet as if someone came out of the pool draining water, I thought it was due to careless guests, but the next morning we left to walk around the downtown and when we returned at 6:00 pm we noticed that the room had not been cleaned or the beds made my husband and my son went downstairs to ask what was happening and a man who introduced himself as the housekeeping manager rudely told them that neither the beds nor the room were cleaned due to being in times of pandemic that if we wanted to change the sheets we would have to change them ourselves, the same as if we wanted towels we would have to ask for them at the front desk and bring the used ones, the garbage that we had we would have to leave it outside the room, right at the door, and someone from the staff would take it out. It was one of the strangest situations we have experienced in any hotel because no staff member wore a mask or at any time asked for guests to wear one, even at breakfast time when the main room was full, but we were very conveniently told that they would not make the room due to the pandemic.

Jeanne B, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for being our guest and taking the time to share your personal experience while a guest at our hotel. It is disheartening to my team and I to read your feelings of disappointment. Please accept my sincere apology for not exceeding your expectations during your visit to Wisconsin Dells. You will not hear a myriad of excuses, just a sincere apology. I hope that you will allow us the opportunity to show you that we can do it right. It would be my sincere pleasure to personally assist you with any future reservations.

"Friendly, clean and fun"

User 24/08/2022

The staff was accommodating. Peak season and the place was packed but the staff was friendly and breakfast was fully stocked and the area was clean. Baby pool was out of order but we did not need it. rooms were clean. Overall would definitely stay again

"Great Breakfast"

User 23/08/2022

Enjoyed staying at this hotel while in the Dells. I chose this hotel because they offered free passes to the Noah's Ark Water Park. This is a great perk. The breakfast was great too! Enjoyed the waffles, eggs, coffee, juice, and other items offered. Go down to breakfast before 8am to beat the rush. I'll definitely stay at this hotel again next time I'm in the Dells.


Throughgraceimsaved, West Allis, Wisconsin 20/08/2022

This was very stay with BW. It was an amazing experience. Great service all around. Breakfast was delicious and had lots of variety. Definitely recommend to all my friends and family. We are staying again labor day weekend. Family friendly hotel.

"Not the best"

User 18/08/2022

We booked a room very last minute. The pools are alright, not the cleanest, but not the dirtiest. If you want breakfast you need to get up at the crack of Dawn. Smells of cigarettes everywhere you go.

Jeanne Bolgrihn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Awful, not worth the free waterpark tickets"

G466JZvanessab, Peoria, Illinois 16/08/2022

I question why a reputable hotel brand such as Best Western has their name on this disaster. 10/10 DO NOT RECOMMEND! The worst part is the cleanliness of our room. There was still someone else's hair on the shower wall and large food crumbs on the carpet. I could've overlooked the dated hotel rooms/elevator/beds/etc and the noticeable amount of items throughout the hotel that were in desperate need of repair, IF MY ROOM WAS CLEANED BEFORE MY CHECK IN!

Jeanne Bolgrihn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our property with feedback from your recent stay. Your input and the feedback from all our guests is vitally important to us. I want to apologize that while your room was satisfactory, your experience here did not meet your expectations. We would love to have you give us another chance and we look forward to welcoming you back.

"Way too many people for the amenities"

Myrnalvstotravel, Milwaukee, Wisconsin 14/08/2022

There was a line to breakfast with about 25-30 people deep, they were out of some breakfast foods, unable to stand in line to wait 30 minutes for waffles, so just got eggs and went back to our room (no where to sit). The eggs were gross. We were not able to go in the hot tub due to over capacity (waited for several minutes). The hotel was messy/dirty (trash in the hallways and pool area). We have stayed here before and it has gotten worse. The beds were too soft and our backs hurt the next morning. We stayed in the 1 king bed/2 queen suite with 2 TV's. The room was big and had 2 sinks and accommodated 5 of us perfectly. This hotel needs to expand its breakfast area and hire more staff to manage the operations of the hotel.

Jeanne Bolgrihn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our property with feedback from your recent stay. Your input and the feedback from all our guests is vitally important to us. I want to apologize that while your room was satisfactory, your experience here did not meet your expectations. We would love to have you give us another chance and we look forward to welcoming you back.

"Gone way downhill!"

WisconsinQueenie, wisconsin 12/08/2022

5th and last stay in 10 years. If you are concerned about cleanliness and safety, stay away from this hotel. Maintenance helped alot but their hands are tied. For starters we walked into the room,sliding doors were covered in greasy fingerprints, asked the maid to clean it and she did. The worst part was the pool area. We understand things happen but we should have gotten a phone call to alert us that things were broken down. Caution tape around the broken kiddie pool area and the hot tub, if I had small children with me I would have been very disappointed. Old dirty carpeting everywhere smells awful. Smoke detector hanging from the ceiling unworkable, sink plugged and not draining. Garbage can full with flies in the pool area and never emptied after 2 days. Flower pots around the pool growing large weeds and nothing else. Steps to the pool broken off tiles with very sharp edges. If you didn't have water shoes on you would clearly cut your feet. Tiles falling off the pool area. Just a odd dirty musty smell throughout the building. Positive- beds were solid and nice. But you kind of got the creeps after seeing how dirty everything else was. Talk to the manager twice, upon check out she took 20% off our bill. I will include pictures and I will also write best western. It's a shame that a hotel chain let's one of their hotels get in this shape. We heard its independently owned and the owner wont fix things. . Maintenance did come up and unplug our sink promptly, and replaced old unsafe light bulbs that were burned out or the wrong kind placed in sockets. The smoke detector hung until we left. Pool towels were unavailable most hours. Maintenance was wonderful but their hands are tied. Hot tub eventually was fixed which stated eight people only, on our last night there had to be 16 people jammed into it and the outdoor bathrooms were locked and closed the whole time. They said they closed the bathroom since covid, what does covid have to do with people using a bathroom outside by the pool? Where do you think everybody was peeing? Gross

Jamie Hansen, Marketing at Best Western Ambassador Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know

"Not the best but adequate for one night and free Noah's Ark tickets"

User 11/08/2022

Trying to save a few bucks in the Dells I opted to try out this hotel. BW is usually a reliable chain but pulling into this hotel made me rethink that. It is definitely older and run down but it will do for one night. The staff were very helpful and friendly. There were so many people and young kids in the lobby, pool and breakfast areas that it was almost annoying. Breakfast looked pretty good but there were so many people in line we could barely get to the food so we grabbed what we could and ate outside. If you're looking for a quiet and newer place to stay this is not the place for you. It wasn't the worst place I have ever stayed at but I would not stay here again.

"Family adventure Wisconsin Dells"

Jlerud, Rochester, Minnesota 11/08/2022

We had an amazing time staying at this location! We had an outdoor pool and hot tub for evening swimming after hanging out at the Dells. The staff was kind and courteous. This is an older hotel with remodeled rooms and budget friendly hotel when your not staying at a resort. They even had an amazing morning breakfast! Noah's Ark passes were included with our stay which was a bonus and a lot of fun!

"Run down, dirty hotel - stay away!"

User 02/08/2022

This hotel is run down and dirty. The check-in lobby and my room have flies flying around. Nobody is cleaning the pool area. When I called the front desk asking for the cleaning of the room, the woman (I think she's the manager) was rude almost shouting: "We don't clean the room." Don't be fooled by their free pass. The check-in time is extremely slow. Stay away from this place!

Jamie Hansen, Marketing at Best Western Ambassador Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Close to downtown | Clean and friendly"

ShruggsTravel, Chicago, Illinois 02/08/2022

If you are looking for comfort and amazing customer service in the heart of The Dells. This is your place. Angel and her staff went above and beyond to make sure we were accommodated even during a family emergency. If Lauren is not a manager she should get the position. We arrived early before checkin. We were about to receive our wrist bracelet to enter the water park early. We enjoyed some fun in the sun before checking. Room was clean and spacious for 3 adults and a one year old. Make sure you have your walking shoes. Our room was a long way from the front desk. We did not get a chance to eat breakfast so I can not rate.

"Great stay"

User 28/07/2022

We have stayed at this hotel, in the past, and have never been disappointed including this stay. The rooms were clean and the staff was very friendly. They were attentive and responsive to our needs. The breakfast was good and had more items than I expected. Also, included free Noah's Arc tickets. Would recommend this hotel. Great location!

"Check in at 3 didn't get room till 7"

goldandsilverpon, Round Lake Beach, Illinois 21/07/2022

We checked in at 3 didn't get room till 7 and we didn't get the water park bands till we checked in so first day was ruined. The room smelled the floor was sticky and very noisy shower pressure is bad and over all not a pleaent experience. For the price go somewhere else in the dells

"Awesome hotel to explore the waterparks!"

lsengel2022, Neenah, Wisconsin 19/07/2022

We have stayed at this hotel for years with our grandkids in the is our go-to hotel! The room includes passes to Noahs Ark. We explore more of the waterparks without being locked into a high price of their resort fee. Trust me, we have stayed at all 4 of the big resorts and they may carry more of a theme to the rooms but cleanliness and service is better at this hotel. I worked in the hotel industry for many years and am very picky!!

"Horrible and disgusting"

jortiz9821, Chicago, Illinois 18/07/2022

The hotel has gone extremely down since we were there 3yrs ago. The breakfast is a joke due to nothing working no coffee milk or juice options. Customer service was just as bad and the cleanliness of the hotel is disgusting only stayed 2 nights and would never stay there agsin. Beware

"Excellent hotel!"

melanylove, Columbia City, Indiana 17/07/2022

Close to amenities, helpful staff, and free breakfast included a waffle bar. Also there's a hot tub, which is a must after a day at the waterpark if you're over 30 and need to recharge your aching muscles. AND you get free Noah's Ark tickets!

Angel W, Guest Services / Front Office at Best Western Ambassador Inn & Suites, responded to this review
Thank You for the review! We hope to see you again soon.

"Dirty and not workingshowers"

User 13/07/2022

First room they put me in shower didn't work so that means shower was not clean from previous occupant second room they put me in shower was not clean and bed had grit in it so sheets probably was not changed

Best Western Management, General Manager at Best Western Ambassador Inn & Suites, responded to this review
We appreciate you taking the time to leave a review. We apologize that you experience room issues. Please contact the hotel, the General Manager would like to speak with you personally. Thank you

"Friendly and warm hotel"

User 09/07/2022

I would recommend this hotel . Free Noah's ark tickets and the breakfast was so good . The only bad thing was the people across me were super loud at 1 am running the hallway but overall I love this hotel ..

Best Western Management, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for your review and for staying with us. We appreciate the positive feedback. We are happy that you enjoyed your stay and the wristbands to Noah's Ark! We look forward to welcoming you back!

"Loud air conditioners and loud party scene at night"

Woestev, Bismarck, North Dakota 09/07/2022

Our air conditioner in all 3 rooms our family members had were so loud and made screeching noises. We had to turn them off at night. Around 1:30 in the morning the rooms above us were basically having a party and the front desk staff did not remedy our complaints

"Run down"

User 06/07/2022

Beds are broken and everything is shabby and they should not be considered a Best Western. To me Best Western is a nice name it's a name that I trust but this hotel nose that people will pay to stay because of location

"Awful Experience. Needed 11 stitches because of unsafe door stop"

User 06/07/2022

We were in town for a dance competition. The room itself was fine besides the elevator being broken and the uncovered door stop. While trying to change my 1 year old daughters diaper, I sliced my hand on the uncovered door stop on the ground. I ended up needing 11 stitches from urgent care and not being able to experience any of the water parks that we had planned for the trip. The only response to date from the hotel was to see if we wanted to change rooms. The price is fair but I wouldn't recommend until they can fix their issues.

"Free waterpark tickets with stay"

User 05/07/2022

Free Noah's Ark waterpark tickets with stay. Our bed was broke but maintenance fixed right away and brought us a roll away. Carpets were filthy, didn't want to walk with no shoes. Pool was full both days/nights with a Mexican family fiesta so grills were in use at all times. Should limit pool area use to guests only. Breakfast very crowded!

"Great stay"

User 04/07/2022

We went on a last minute trip to Wisconsin dells. The staff was friendly and attentive. The rooms were clean and spacious. It was a nice bonus having a mini fridge and microwave. The breakfast had good options the best part making your own waffles.

"Great location "

ross8783, Rossville, Indiana 03/07/2022

Moderate hotel. Good breakfast. Indoor and outdoor pools. We stayed in a family suite. 1 king and 2 queen room. Plenty of room for us. Fridge and microwave included. Only problem was people slamming doors early mornings.

"Short staffed, rude, VERY dated hotel"

ambienur, Milwaukee, Wisconsin 27/06/2022

When we checked in only one person was manning the entire hotel (poor guy). We were told there would be no room service or cleaning or anything during our stay. Any towels needed to be retrieved from the front desk. A couple of times we were declined because they were out of linens. When we went up to our room the shower curtain rod was hanging off of a water damaged wall. The guy at the front met us up on the floor above for our new room which was HOT and took some time to cool off. The hallways are hot and have a musty odor. The saving grace is the indoor and outdoor pool which we really did enjoy. Breakfast was good, but beware breakfast ends promptly at 0930 regardless of how many people are waiting.

"convenient location"

Thomas C, Vail, AZ 26/06/2022

Able to reserve the room at the last minute and arrange to stay an additional night at the last minute. Room was clean, large. The only complaint was it was a long way to the lobby. So really no problem. The second night several young baseball players checked in so it was a bit noisy. Otherwise the stay was great. Your Review Tips & guidelinese enjoy


rhomel6976, Waukegan, Illinois 25/06/2022

I would highly recommend this hotel for business and most of all is for the family who likes to travel and looking for affordable and nice hotel, Best Western is the one to pick. They have good breakfast and good customer service.

"Good stay for the price"

basil117, Chicago, Illinois 21/06/2022

Our room was clean for the most part and ready for check-in about an hour before our expectation. There was some gummy candy in the floor under the a/c unit and around the fridge cabinet (maybe where the vacuum couldn't reach), but the sheets looked and smelled clean and so did the pillows and bathroom. There was only 1 tiny garbage can in the bathroom - that was it for the whole room.But there were plugs near the bed for electronics, safety lock on the door and hot breakfast in the morning. Others in our group had complaints about the cleanliness of their room or trouble at check-in, but we didn't experience any of that. Even got a free wristband to Noah's Ark! For the price, it was better than I was expecting (we are used to Kalahari when we go to the Dells but their prices are currently well above my pay grade!)

"AC didnt work room 80 degrees"

User 04/06/2022

The room was not vacuumed, there were empty bottles in the room on the table and the ac didnt work it was over 85 degrees and my one and two year old cried the entire night because they were so hot. All rooms booked so no others available no discount given.


User 23/05/2022

My reservation was canceled without ANYONE notifying me. Front desk stated I should have received email and call about canceling and I had neither. The reservation on the app was still good to go too and I showed the employees that.


siderin317, Watertown, Wisconsin 16/05/2022

We stayed here for a volleyball tournament and were so disappointed. We tried using our room keys and they didn't work, then had to wait 25 minutes in the hallway for someone to come fix the problem and sh was very rude about it. We noticed dirty bedding and crusty towels still in the room from previous guests. And finally when I went to use the shower the handle fell off in my hand and I could barely turn it on and wasn't able to change the temperature.

"Anyones needs"

User 14/05/2022

Single or with a family this place will fit your needs for a place to stay. It was very clean in the room. The bed was comfortable and the bedding was neat and tidy. The room bad it's own coffee maker and for a coffee lover it served me well

"My review"

User 06/05/2022

For the amount of time I was in the hotel, the experience was fine. Staff interrupted and interjected into conversations they should not have. That was very confusing.among the guests that were conversing.

"Nice halfway point"

User 06/05/2022

We stayed here to break up a trip to and from Milwaukee. The beds were comfy the room was clean. The front desk gal, on May 7th, at about 9:00, was easy-going and really a doll. She set the tone of the visit with her pleasant greeting and warm personality. (She should get a raise!)

"A Let Down"

amygrycow, Racine, Wisconsin 02/05/2022

Staff was great for arrival, but then it went downhill. Walked into the room and it smelled musty. I wanted to shower, but there was hair (long and short) from a previous guest. I was going to use the free weights from the weight room, but most of the light ones (10,15) weren't there. Wifi worked great. Breakfast was tough especially for my colleague who is a vegetarian.

"Thorogood concert"

Dane D, Schaumburg 01/05/2022

Had lots of hotels to choose from- choose this one and was a great choice.Hotel, amenities and for sure the entire staff were awesome. Breakfast was great(thanks to the 2 attendents for Thursday and Friday) Only small problem-tv remote would not work a couple times and bathroom fan was a little noisy- butno biggie problem. THIS is one of Best western we stayed at. Thanks to the whole staff there for our stay on April 28th-30th

"Not as good as previous years"

User 21/04/2022

I've had a positive experience at the hotel for many years however it seems they really let this hotel go downhill. Cleanliness was lacking, hotel staff was not friendly, and there were many safety hazards throughout the hotel.

Best Western Management, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Kayla, Thank you for your candid review. We are disappointed that you had issues while being our guest for 3 nights. We wished that you would have brought the issues to our attention so we could have addressed them while you were here. We will ensure that your feedback is shared with all employees. We aim to provide all of our guests an enjoyable stay.

"You get what you pay for"

kylem1229, Racine, Wisconsin 17/04/2022

I booked this because it was a cheaper option (approx $70). Pros - Easy check in, good included breakfast, fast WIFI & good fitness center, plenty of parking. No issues with staff. Cons- Very hard and uncomfortable bed, hallway smelled like marijuana was engraved in the carpeting, the room had a open hole in the ceiling with a light bulb plug. The room did not stay a solid temperature, it was either too cold or too hot, no in between. Overall with the price I paid for, it was ok for one night. Would not suggest staying here for more than 2 nights

"Needs new management or won't be around much longer"

Dayter, Green Bay, Wisconsin 15/04/2022

Oh where to start for our brief 30 minute adventure inside. Management is clearly in a power trip here as there as tacky signs everywhere from a reminder about milk to where you can and can't go with your drink. The hotel is disgusting. The front desk “supervisor” is a horrible example of a best western brand. Not friendly, unprofessional appearance, and not very helpful. The electrical charger was our breaking point. They advertise as having an electrical charger but it's turned off. When they turned it on, it didn't work. Maybe they improve in the summer, maybe they don't. Even under the Best Western sign something is broken. If you do need to stay at a place with a charger, there is a hotel down the road which is a lot cleaner, friendly staff and across the street from a water park.

Best Western Management, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for taking the time to leave such a candid review. We apologize for any perceived rudeness in regard to your interactions with our staff as this is not the standard, we aim to provide our guests. In regard to the electric car charger, we have found that we must keep it shut off so only our guests can use it. This was the first time that we have had any issues with it not working or properly connecting to a car. Our Best Western sign was damaged by the extreme winds that came through this week. It is going be repaired. We hope you enjoyed your stay in Wisconsin Dells.

"Great stay"

User 11/04/2022

We took our kids to the Dells for a weekend get away. The room was clean and the pool and hot tub were great. The beds were pretty hard, and the sheets were pretty worn. But overall we had a good stay.

"Easy stop and drop"

User 08/04/2022

Your time is worth something, and so is your money. This hotel is an easy location, great rate and has good people working with it, cheery and all. However, If you are alone, on business, or looking for a sanctuary, this hotel is not for you. HVACs are old, the floor is hollow, and water takes a while to get hot. Not saying this should rather be a motel, but if it were, it would be one of the better motels around. I feel bad but had to be honest.

"Nice hotel"

dekr8r05, Hartford, Wisconsin 01/04/2022

Very nice. and very clean hotel. Friendly staff.we didn't have breakfast. We decided to go to Dennys which is right next door. But there coffee was good and hot. We were able to buy cold food and use the fridge in our room.


TheShadowJeeper, Lake Elmo, Minnesota 18/03/2022

Nice clean hotel with decent amenities. Breakfast was good with large breakfast area. Rooms appear to be recently redone. Bed was comfy. Two pillows per bed instead of the ridiculous number some places crowd the bed with. Towels were ok not great.

"Not worth the money"

dsievert, Appleton, Wisconsin 14/03/2022

This was certainly not worth the $140 price point. Pool and sauna were in poor repair with bathrooms closed. The room was small and dirty. Linens were clean but dust and dirt all over. Shower did not work either. Needs renovations and upkeep. Also smoking allowed at every entrance meant walking trough a cloud of smoke. Garbage cans were over flowing in general areas. Pool towels were size of washcloths.

"Not the bang for your buck"

851mallory, Rockford, Illinois 14/03/2022

Hotel rooms are dingy and outdated. Lighting in the room is dark and depressing. The walls are thin, you can hear everything going on in the next room. The pillows had yellow stains. We noticed the scrambled eggs were still sitting in the warmer from the morning breakfast at 9pm! YUCK! When you're walking through the halls, it feels like the floor is soggy and not stable.

"Great stay, during the off season"

lisafS8461VE, Rice Lake, Wisconsin 11/03/2022

Stayed here for a 3 day volleyball tournament-had self service breakfast-with great options for a quick something to tide kids and family over until lunch! The staff I couldn't say more in how kind and helpful in many aspects, breakfast staff was attentive and filling and picking up after people, maintenance gentleman stopped and chatted to see where we were visiting from and hope four stay was a good one, the front desk from check in to exiting was kind and attentive, brought a cart out to my in-laws car and helped with their bags, to also when they booked weeks later was accommodating to put them next door to us, & also allowing a late checkout for us.


User 11/03/2022

If I could give this place a rating it would be negative 100. Place was disgusting room/bathroom filthy, carpet looked like it was never vacuumed, toilet had pee/poop on it, bathroom floor sticky, room smelled terrible. Front desk staff rude! We canceled Saturday night and ate the cost for Friday and stayed at different hotel.

"Nice Stay"

Ron F, Menomonee Falls, United States 18/02/2022

Had a nice stay. Very clean rooms, price was excellent for the area. Location is near everything you want to be near. It will even be better when the new Kwik Trip opens later this year nearby with all their products they offer in their stores . P.s. Excellent breakfeast the waffles are really special !!!!

"Great Stay"

User 14/02/2022

This location has extremely friendly staff. Very good value for the money. The rooms are a little dated but the cleanliness of the overall building more than makes up for this. I will definitely be staying here again.

"Friendly, Quiet and Accommodating"

George K, Milwaukee, United States 11/02/2022

We have stay at this location before and hope to again in the future. The staff is always friendly and helpful. The location is quiet and convenient to many things. The rooms are spacious and comfortable.

"Great spot to stay for a sports tournament weekend!"

User 07/02/2022

We were very pleased with all this hotel had to offer! A nice pool, continental breakfast, and friendly staff were a few of the wonderful positives that this facility had to offer. We will be staying here again.

"Great location and service"

User 28/12/2021

We needed a place to stay halfway to our destination and chose this hotel. We joined the rewards program to get the best rate. We were surprised at the size of the room and we had a good size table and 2 chairs. Loved the value.

"Christmas getaway"

User 21/12/2021

The hotel is easily accessible from the interstate. When we arrived the hotel was inviting. Clean and festive with decorations for the guests. The rooms were nicely appointed and quiet during the night. Large rooms to move around in. No skimping there. They had a nice hot breakfast in the morning with lots of variety. The downtown area offers a lot of stores for travelers. You can go further if you want to get to department stores. Overall, we truly enjoyed our stay and will be returning again in the near future. Shirley

"Hidden Gem"

rogerl354, Green Bay, Wisconsin 04/12/2021

Nicely located. Easily walkable to any Dell's restaurants, locales. Breakfast was very good, and ample seating. Wonderfully priced for all the positives. We didn't make use of pools, but they looked nice.

"Night away with family"

John G, Flora, Indiana 22/11/2021

Great place to stay. Breakfast was FANTASTIC!! Choice of waffles, eggs, biscuits and gravy, toast, bagels, fruits, and yogurt. It was a nice change from the breakfast bag to go that we have been getting at other places. Will look at staying again. Front deskl was helpful and friendly and we checked in late. It was a nice quiet place to stay.

"our day away"

frenchys1595, Benton, Wisconsin 19/11/2021

the best experience on checking in ,great rooms, great hot breakfast , hot tub ,swimming pool, friendly staff, why go any where else?The best price for all you receive in your stay.Also you have afitness room and a business room for any business you must keep up on while away.

"Failed request"

Dennis W, Oconomowoc, Wisconsin 14/11/2021

I had requested a handicap accessible room because my wife needs a walker. When we checked in I had to give them my plate number and I mentioned the handicap plate. ONLY when we got to the room did we discover it was NOT accessible as far as grab bars, tub chair / bench etc. It's too bad they didn't listen to my telling them she uses a walker and checked the room assignment. The bed was fine but the bathroom was an adventure for my wife. NOT to mention the dirty towel that was hanging on the bathroom door hook from a previous guest.

"OK plac to stay"

Chuck0806, Brookfield, Wisconsin 11/10/2021

Got there too early to check-in. Came back later and was an easy process. Got to the room and noticed the bedskirt wasn't on the bed properly, sort of tucked in. No biggy, just looked messy. THEN we saw they forgot to empty the trash in the bathroom. GROSS, but didn't do anything to correct it. Stayed overnight, the room was very quiet, never heard anyone or even a toilet flushing. Breakfast A+, all the hot food was hot and the cold were cold. Would stay there again.

"Very exceptional"

User 04/10/2021

When I first pulled up I was like oh man what did I get myself into! Never judge a book by its cover. From the lobby to the room has been maintained and kept up very clean to the great hotel staff. Not a disappointment at all.

"Was turned away"

User 27/09/2021

Had a reservation for Sat Sept 25 2021. When we got there we were told we couldn't stay because we lived to close. We live 40-45mins away. We were going to a comedy club and didn't want to drunk and drive. My husband 65 I'm 60 and they wouldn't let us stay. We had a confirmation and they still turned us away. I wouldn't stay at best Western 610 s frontage in Wisconsin dells ever. I probably won't stay at anymore Best Westerns

"Very helpful and very nice"

florence021962, Green Bay, Wisconsin 26/09/2021

My trip was very good and helpful when I had to leave early do to family emergency the front desk person was very nice and I like to thank her with her help I think her name was debbie or diane she is the manager

"Couples get away"

Safari31919299226, Denison, Texas 29/08/2021

We got in early in the afternoon around 2:00. Our room was actually ready, so they checked us in. We went to our room and changed into our swimming suits and went to the outdoor pool. Just a few people in it at that time and we thought the pool was great. Water was clean, as was the area around the pool. Water temp was great too. Our room was clean and everything was great. The only negative thing I can say is the pillows are super soft and I didn't like them. Everything else in the room was great. Breakfast was good on the morning, and the coffee was great. We didn't use the indoor pool, so I have no opinion on it. Overall our stay was great. Another plus of this hotel is, you can stay one night on the weekends when most other properties make you stay two nights. I recommend this property if you want a nice stay.

"Would not recommend"

User 29/08/2021

This time has been nothing short of a nightmare. The issues started at check in and progressively got worse throughout our stay. At check-in we were told that the indoor pool was closed for cleaning for our entire stay. They then informed us that the outdoor pool was also temporarily closed but would be opening up soon. We rented two rooms. First room, great. Aside from the fact that we had to request new keys twice because they didn't work. But of course, that's minor. The other room we rented smelt like rotten food and mold. We didn't make it past the entrance before we requested a new room. The gentleman working at the front desk offered to spray room refresher but then he decided that it probably wouldn't help. The next room they gave us still had the last guests key cards, garbage, and slept-in beds. We again requested a new room and the third room was nice. Later that night, we decided to bring our kids to the outdoor pool. When we arrived at the pool, we found a rather large crowd of people. Some were locked inside the pool area and others were locked outside of the pool area. The lock on the gate would not open. After about 15 minutes, a hotel employee came to assist. She informed us that she was unsure of how to open the gate and would be back. Roughly 10 minutes later, she still had not returned and people were becoming agitated. (Some had children that were locked inside the pool area and they were unable to get them out.) Due to desperation, people decided to start jumping the fence. Eventually, a different hotel employee showed up and he was also unsure of how to open it. A hotel guest had to take his keys and do it for him. As he was leaving, we requested that he turned on the water feature in the children's pool and he said he didn't know how and he walked away. We also had issues with what appeared to be black mold in our bathroom. I am not one to complain or ever post a bad review. I also am aware and empathetic to the fact that it's hard to find reliable employees currently. But I am mortified by the lack of knowledge and lack of care of the hotel staff. I am disgusted by the rooms and overall condition of the hotel. I am annoyed by all the inconveniences on what was supposed to be a relaxing weekend. Mostly, I am saddened that the hotel that we made so many memories at and loved, has turned into this.

"Standard room (1 King and 2 Queen beds)"

myasmr, PEKIN 28/08/2021

Standard room (1 King and 2 Queen beds) It was a nice room, but I wish it had a little more space to move around in front of the beds. The table was kinda big for the space my grandson kept running into it. The room had 2 TVs and the bathroom area was very large. You get 4 free Noah's Ark tickets with the room. We did not eat breakfast there, but Denny's is right outside the front door. The inside pool was down for maintenance so I can't rate that. I would recommend it.


User 27/08/2021

I have been a Best Western member many years thru my wife's membership who passed away last year. I specifically asked for a balcony room. Had a long time prepaid reservation for a balcony room. Was told there is no balcony room available. I paid for a balcony room. Did not want a first floor and was given a 3rd floor room that had a carpet that was so dirty it made me sick to my stomach. I feel I should be refunded because I prepaid for a balcony room and got a regular room and feel just for my ability to remain within that filthy room for the night l feel sick.. The place need to be inspected by someone in power ASAP.


ukcat62, Nashville, Tennessee 22/08/2021

This is probably the most disgustingly dirty and disorganized hotel I have ever stayed at. Would not have stayed had I been able to find a room somewhere else, but it was a busy weekend in Wisconsin Dells. While waiting in line to check in I was behind a tour guide who was being told that in spite of having x number of rooms booked (and prepaid) the hotel was short 5 rooms for the group and they would try to find somewhere else for them. Don't know the outcome of that problem. I was relieved that I DID had a room, until, after what seemed like 1/2 hour walk down dingy hallways, I found my room, It was a poolside room with a patio that appeared never to have been swept or wiped down. The room itself reeked of old cigarette smoke and there were hairs in the bathtub. Needless to say, I did not feel comfortable and even called housekeeping to ask for clean sheets (which never came). i would not recommend this hotel to anyone.

"Water park passes were the best part of the stay"

156jrfam, Brookfield, Wisconsin 16/08/2021

We got family wristband passes for water park the day we checked in that were actually good for 4 days. Hotel was fine since we weren't there too much. Our room was noisy and smelled like marijuana from people smoking in the parking lot and being sucked in through our AC unit. No vacancy that day so couldn't switch rooms but a life experience for our kids.


User 14/08/2021

I have stayed at this Best Western in the past and it has gone downhill. We checked in and when we arrived in the room the bathroom was dirty, there was no toilet paper, hair on the floor, shavings in the sink and the bathtub was disgusting. I called to ask for another room and was moved. This room was better but still not what it use to be. Beware!

"Excellent choice!"

dontwantausername75, Milwaukee, Wisconsin 12/08/2021

I genuinely feel that this place deserves a higher star rating. For the cost, you really cant do any better. Free hot breakfast with waffle stations, free waterpark passes, 2 pools and 2 Jacuzzis. We loved it. Would definitely stay here again!

"So so."

Agot76, Illinois 08/08/2021

OK, i was going to give this hotel a 1 rate but there are some aspects of our stay that I was okay with. I like their outdoor pool, my son and his buddies spent time there the last day of our vacation. I used their gym which i was happy about after eating those fried foods at the water park!:-) Now for the indoor pool, I wouldn't say I was impressed, in fact, far from it. My son and his friends decided to stop by the indoor pool after spending a day at the water park. The minute we walked in I immediately noticed how poorly lit the area was and even though that was the case, I noticed right away that it was dirty and muggy. My husband also saw a piece of band aid floating on the water. It was disgusting! He immediately look for the fish net (?) so that he can scoop it out of the water. This hotel is badly managed and dirty and it was not worth the price tag. Now to our room, we booked a standard King and double queen beds because there's 5 people in the party. You would think that they will put that into consideration when they put towels in the bathroom. Noo..They only provided us with 3 towels! My husband has to call the front desk many times to ask for more towels. It was a hassle that he has to do it. And my husband also noticed a puddle of yellowish liquid in the bathroom near the toilet. Mind you, we just got to the room and none of us used that bathroom yet. Now to the free breakfast, there's not a lot of good selections there. One time, we came down around 30 minutes before closing time and there was already an empty shelf for yogurt! They didn't refill it! Mind you, people were still coming. And I didn't like the fact that the breakfast ends at 9:30! Very early for those who likes to sleep in. Overall, I wasn't impressed and will look for some other hotels in the area next time we visit the Dells.

"I'd rather sleep in my car"

User 07/08/2021

The overall experience was terrible. From the start of the experience when we went to check in I was told to "stop being so f***ing seriously" and to "f***ing smile already" on top of that there was trash throughout all of our hallway and our room was dirty when we got to it

"Wisconsin dels getaway"

User 05/08/2021

This hotel really needs cleaning. The place has a very bad smell with mold on the bathroom walls. Do not recommend it at all. Also it is far from civilization and good places to eat. Save your money and time.

"Okay Stay"

ocmex69, Oak Creek, Wisconsin 05/08/2021

We arrived early and tried to check in. Told our room wasn't ready and to try again after 2pm. Came back at 2:45 and the room was still not ready.Knowing check in was at 4 we left and returned at 4:05 to still be told our room wasn't ready. The housekeeping manager personally went to check on our room, came back to the desk and said the room was ready. Once in our room we found one of our 3 beds not made. Called the desk and staff came quickly and made the third bed. The room had 2 tv's but only one remote. Informed staff and they said they would find us a second remote. Eventually had to go to the desk to get one myself. Outdoor whirlpool was out of order. We did not use the free morning breakfast. Hotel was obviously under staffed. Room did not have any cups to use for brushing teeth etc. Staff did make efforts to make us happy and Managment did call later to follow up and ask if we were satisfied with our room which we were. Okay place but do not expect 5 star service.

"Wis Dells good value"

User 02/08/2021

Pools and hot tub were nice but very crowded. Descent Complimentary breakfast. Sink clogged and screen door needed some fixing. 1 tiny pillow per person. Complimentary Noah's Ark waterpark tickets! Overall good stay.

"A nice place to sleep and start the day"

garykramlich, Burke, Virginia 28/07/2021

The good: breakfast is complete and perfect for starting the day. There are two pools and both were fun for the kids. The rooms and the beds especially were comfortable and well kept. The staff was very courteous. Best of all, the room came with a full week pass to Noah's Ark. that made the selection easy for us. The not good: the public restrooms were still closed, and required trips to room from the pool area. All the exterior doors were in bad shape, like a baker was in charge of maintenance. The grounds keeping needs some major attention. If you're in WD for things not at the hotel, this place is fine. But the hotel needs to improve its public areas to be a destination.

"would not recommend"

lklink41, Bloomington, Illinois 26/07/2021

very dirty carpets...smelled horrible....pool was extremely dirty....mattresses all stained...cob webs thru out the entire room....staff could be nicer... Hotel was located in a central area of many activities...

"Family members"

User 24/07/2021

The Hotel was very nice. Clean the staff was great very accommodating. The breakfast was good. Well prepared good service as well. My actual only complaint was the internet and cell phone reception was bad!

"Credit card charged with reservation"

Linda C, United States 22/07/2021

The charges for my room were put on my credit card the night that I made the reservation myself with the hotel. I was not told this and discovered it when I got my credit card bill. I will be watching the next statement to make sure it was not duplicated. Recommend making the reservation through the main Best Western number. The facilities were fine, otherwise.

"Hotel needs to be updated, would not stay here again"

User 17/07/2021

Our family arrived at the hotel a little before 3 in hopes of being able to check in early so that we could get changed and go to Noah's Ark using the free tickets provided by the hotel (this was a nice perk, but I feel like we were laying for them in the room rate, as high as it was). Our room was not yet ready-ok, didn't have high hopes of being able to check in early, fine. But the bathrooms in the lobby were under construction so we couldn't even change into our swimsuits there. At least they were willing to let us pre-register and get our wristbands early. We came back a few hours later to check-in, and there was a line, with one employee working at the front desk. There were only two parties ahead of us, but I don't think I've ever had to wait so long to check in at any hotel - it was probably 15-20 minutes, even though we had already ordered-registered. I have no idea why it was taking so long. Another employee came out at one point, but he just stood there looking at the computer and didn't say or do anything! Finally we get checked in. Then we had to wait for the elevator-one small, slow elevator for the whole building! The rest of the stay we used the stairs. Got into our room and it was consistent with the rest of the hotel-furniture and carpet badly in need of replacement. Sofa bed sheets/blanket were all crumpled up and looked like they hadn't been changed, and there was a small hole in one of the sheets. One light in the bathroom was burnt out. We got out of there as fast as we could to go get some dinner, as we had no desire to spend more time in the room than we had to. After we ate we came back and went to bed-we had a two bedroom room with our kids on the front room closest to the door, and us in the back. Our kids took probably close to an hour to fall asleep because they kept hearing people walking through the hall-yes, it was probably a little earlier than most people go to bed, but I would not expect to be able to hear people through the walls when they're talking at normal levels. In the back room, we could hear a lot of traffic noise from the nearby street, but I slept fairly well after I put earplugs in. Hotel was in a convenient location for many Wisconsin Dells attractions, but that was really the only thing it had going for it. I would not go back.


kaitloops, Kenosha, Wisconsin 14/07/2021

The bed was comfortable. Our bathroom wasn't the most clean, nor was the indoor pool area; place obviously needs some updates. Continental breakfast was ‘meh.' I wouldn't stay here again, nor would I recommend it to my friends and family. When hotel reservations were made, a second floor room was requested, which they didn't accommodate, and when asked the girl at the front didn't know what to say. It is important to make guests feel comfortable during their stay. As Gold members, upon check in we were supposed to receive complimentary items, which we did not receive and had to go back and ask for, thought that was odd. Overall it wasn't the worst but wasn't the best.

"Recent vacation stay"

User 14/07/2021

Had to wait an hour and a half past check in time to actually get key card d/t rooms were not cleaned yet until 5:30 in the afternoon. Not even an apology offered for the inconvenience!! Was not very happy with the delay and front desk staff not professional

"Dells Stay"

rpoverman, Delhi, Iowa 06/07/2021

Hotel was okay, beds were comfortable and room clean. Breakfast was traditional eggs, sausages, waffles, cereal and beverages. Price was reasonable. The staff was very unfriendly, not helpful at all. They would be the reason I would not stay at this hotel again. Also, we left our phone chargers in our room and called 4 hours after leaving, somehow they disappeared (I had at this point stayed on vacation in 3 other hotels) and never turned up so would not trust cleaning staff.

"Worst Hotel Stay I've Ever Had"

User 06/07/2021

DO NOT STAY HERE!! I had the worst experience I've ever had at a hotel. It all started with my reservation call. I asked to reserve two adjoining rooms so myself, my husband, and my young children would have enough space to be comfortable. The reservation person stated that even though they had adjoining rooms, they cannot be reserved. Why bother having adjoining rooms if you can't book them? When we arrived to check in, there was food and spilled soda all over the lobby. The front desk staff was rude and could've cared less that we arrived. We told the front desk that I know it's early to check in at 9:30am, but could we please have the first available room so our young children could lay down to nap in the afternoon? The staff did not care and simply stated check in is at 4pm. So we went about our day at returned at 12:30pm. Of course our room was still not ready and the staff continued to say check in is at 4pm. We understand that, but you're telling me there are absolutely no rooms clean yet? So we make our way to the pool to swim for the afternoon while we wait. The public restrooms are closed so our children had to go to the bathroom in their pull-ups. The pool area smelled like marijuana. At 3pm my children were very tired and anxious to lay down. I again went up to the front desk and asked if our room was ready almost 6 hours after we talked in the morning. Yet again our room was still not ready. Several groups of people ahead of me in line received keys to their rooms. I asked why they got room keys and our room is not ready? The front desk and manager were rude to me and stated that our room was preassigned and was not clean. I asked for a different room and they stated that all rooms were preassigned and could not be modified. I asked why they couldn't mark our preassigned room to be cleaned first since we checked in so early? The front desk said we don't do that. I said my children really need to lay down and they said that's your problem check in is at 4pm. Finally at 4pm our room was ready. The room was dirty and the smoke detector was pulled out of the ceiling with a washcloth stuffed inside. There were people coming and going loudly all night long and the police were called outside. This was so horrible we decided not to stay another night. When I told the front desk we were leaving early due to our experience, they just said they'd let housekeeping know. They could've cared less that I was upset. Please do not stay here.

"BW the Wisc Dells"

User 06/07/2021

The staff was rude and not helpful. The carpets in my room were sticky and needed to be cleaned. All the carpets in the hotel needed cleaned. Door strike plate was missing off the door frame. Room 319 . The breakfast area had signs posted requiring shoes to be worn and the staff did not enforce thsis. I told 2 employees and they just turned away.

"Hanging smoke detector and unclean room"

User 06/07/2021

There were a whole host of things that caused anxiety with our visit on July 4th weekend. This was a family gathering involving 16 people, there were extreme delays during the check in process, the line was extremely long and it took over 25 minutes to get to the check in desk, the desk staff were new and unfamilar with the process which I assume was part of the delay. Once we got to the room, the smoke detector was hanging from the ceiling covered by a towel!!! We were told that the housekeeping staff is taking longer to clean the rooms so they can sanitize, in one of the dresser drawers found coins and receipts from the previous guest. There was NO apology from the Housekeeping staff when they can to reconnect the smoke detector and any discussions with the Mgr. regarding delays, etc. were like hitting a brick wall.

"Dirty hotel."

aprilyeske, Coloma, Michigan 03/07/2021

The hallways where never vacuumed the whole four nights there. There was food smashed in the entrance ways when we got there and it was still there when we left. Rooms were not every clean either. I had to clean the toilet before we could even use it!!

"If your only trying to save money."

User 02/07/2021

Right when we got into our room there was mold on the ceiling, witch was offered to be painted over without the explanation that that has mold killing paint. Staf ended up just rubbing it off with cleaner (already started to come back at the end of our stay). The room also had lots of paint touch ups (that were completely the wrong color, like white on orange) on different walls, there was also a random screw in the ceiling. The microwave was missing a glass plate rendering it useless, and the tv hdmi ports did not work on the tv. In the end was refunded $50 so that's why it's a 3 star instead of a 2 star.

"Excellent Hotel for the Price"

User 30/06/2021

We stayed here for a vacation with the extended family, we had 4 rooms booked. Nobody had any complaints, the rooms were very nice. Hotel was mostly quiet. We enjoyed both pools. I see some people posting about cleanliness issues at this place. The only thing we noticed were some spots in the corridors and at a rear entrance seemed uncleaned. From talking to employees around the area in the Dells, there is a major employee shortage due to Covid and unemployment benefits. So we're giving the hotel the benefit of the doubt that maybe they don't have enough help to keep everything clean constantly. I'm guessing they are just overworked. We come from a tourist destination ourselves and the same thing is happening.

"Needs updating"

User 29/06/2021

Great location, needs a deep cleaning especially in the common areas and corners of rooms. Great outdoor pool space. The pillows were small and flat and our ac unit had a bit of a mind of its own. The staff we spoke with were helpful, but they need corporate support to get the property cleaned and stairs and hallways tidied.

"You've been warned!"

midwestguy10, Larchwood 21/06/2021

We booked a double queen room for 6 nights, mostly because we liked the idea of having an indoor and outdoor pool. Upon arriving, we were very disappointed to find a poorly lit lobby area. We went to our room & found beverages in the fridge from the previous occupant. The room wasn't very clean & the air conditioner filter looked like it hadn't been cleaned in 10 years. The hallways were very dirty and looked like they hadn't been vacuumed in at least a week - garbage & crumbs everywhere. Pool areas were dirty & one of the hot tubs was out of order. After being there for a short time, I went to the front desk and asked for a full refund if we would leave immediately. We found another hotel for similar cost and we were very happy to have switched. I rarely post a review on TripAdvisor, but feel obligated to let others know that the nice photos of this hotel don't truly represent the property. I will give the lady at the front desk credit for promptly & kindly refunding our money.

"Choose elsewhere"

User 19/06/2021

It's basically a room. You can get the same amenities elsewhere with better rooms/services. Their breakfast was good. Our room: some of the light fixtures didn't work, missing a coffee pot. We had someone smoking Marijuana on our floor - we told the front desk person & they didn't seem to care & I didn't see any action being done. I HAVE MY FAMILY HERE!!! IT'S STILL ILLEGAL. Room service never came by to change out towels, etc. We were here for 4 days, they should have. Beds could use another pillow & heavier blankets. Beds are a bit stiff too. I don't have back problems & mine was always sore in the morning. This place did come with Noah's Ark tickets, which was nice.

"Reasonably priced for vacation hotel - plus an extra bonus!"

lroberts1228, North Las Vegas, Nevada 11/06/2021

Stayed here for five days, just two of us w/ no children. Hotel is adequate and likely a reasonable bargain at about $100 per night considering summer vacation time in Wisconsin Dells. We don't seem to get daily maid service which seems unusual, but it hasn't been a issue as long as towels hold up. Free breakfast provided until 9:30 AM. Scrambled eggs, sausages, bacon, cereal, donuts and waffles along with various beverages included free. They have interesting bonus - ask desk staff for free entry band that gets you into Noah's Ark. Waterpark at no cost. If you have children, this is quite a bargain.

"Understaffed, rock hard beds, not super clean"

Melissa S, Marshfield, Wisconsin 08/06/2021

No daily room service, had to go to front desk for towels, trash bag, etc. Was told Hot breakfast was back for our stay and the last day it was grab and go. Beds are rock hard and only 2 pillows per bed and not able to get additional as they didn't have any. Also, in common areas floors were dirty and sticky. Over all this is one of the worst hotels I have ever stayed at! Not to mention the customer service wasn't great either!

"Hard beds"

User 05/06/2021

Beds were stiff and no housekeeping. Hot breakfast was only on the weekends due to covid is silly.... I won't be staying at a best western in the future. The staff was friendly but does not help overall experience of my stay.

"Great Location"

Maria M, Tucson, United States 29/05/2021

Love the location for spending the day in the Wisconsin Dells. Nice clean and quiet hotel with comfortable beds. We had four adults in one room. Did not realize this room was an option. Loved the set up. Two double beds and a king bed. Was perfect for our group.

"Best Western of wisconsin Dells"

reynoldst1024, Edgerton, Wisconsin 17/05/2021

It was a great night at Best Western. Would of love to stay longer. I will be going back soon. If you want a great place to stay, i would recommend you staying at Best Western in wisconsin Dells. There the best

"Calm Hotel Really Liked It!"

Woody694, Lyons, Illinois 02/05/2021

Pool was awesome! My Wife, Daughter & I enjoyed our stay for the week. Had no problems whatsoever. The staff was polite & making sure we had enough towels. The other guests we interacted were friendly & nice. Definitely felt welcomed from the check in start. Thank You! :D


fergie252021, Portage, Wisconsin 26/04/2021

Check in was terrible everyone we talked to said it was slow. We missed our first shuttle bus and other family were there the day before so we could get ready for wedding. They were busy but even so I have never had to wait this long.

"Staff was awesome"

User 13/04/2021

The beds were very comfortable and therefore I had a 2 great nights of sleep. I did miss their usual hot breakfast, but considering the COVID precautions, they at least gave you 3 choices for breakfast.

"Poor Service and quality"

b3schmidt, New London, Wisconsin 04/04/2021

We arrived at 3:45 pm for the 4 pm check in time. We got our keys and went to the room and it was dirty, unclean, and disgusting. We had to sit on the floor outside the room while they cleaned the room for another 35 minutes. No apologies. We could not getting our room until 4:35 pm. No one even said sorry. The sinks did not drain. Sheets had holes in them. The doors were so dirty. We could hear every step from the upstairs neighbor. Both nights we were awoken from people outside our room messing around with cars in the parking lot. Car alarms went off. The microwave and fridge worked. The carpet was very dirty. The shower drained nicely. We used the pool, hot tub, and sauna. These 3 things were very nice. They had small pool towels at the front desk. On the second day the office called me to tell me there was a computer glitch and it was going to charge me twice. This is a horrible place to stay. DO NOT STAY HERE! COVID-19 breakfast was fine. All pre packaged. Overall run far far away from here.

"Not what we expected"

User 15/03/2021

First off we choose this hotel because our visit to our local one was fantastic and we wanted to take advantage of a continental breakfast. My email let me know continental breakfast was operating and it wasn't it was the worst set up I've ever seen. They only had oatmeal and granola bars and water and it was all behind the front desk and you were only allowed 1 per guest. Also behind front desk none of the workers were wearing masks and they gave us our “food” disgusting and unprofessional. We stayed at a different best western a few months ago and continental breakfast was amazing lots of options and clean and staff was so hopeful and wore masks. Also at about 10:30 I called to noise complain and I winded up calling 3 times in 2 hours because it wasn't taken care of. I'm 8 months pregnant and the chances we get the room next to loud bass, music and drinking chaos was disappointing. First time I called they got quiet for 10 mins next 2 times I called front desk never answered and I had to leave a voicemail. They were playing bass and music til 1 am. Very disappointed and the bed was so uncomfortable. We've been to this best western once before and it was good but gave it another try and it disappointed us and my husband and I will not be back!

"Very Nice Hotel"

User 19/02/2021

lobby was beautifully decorated for the holiday and staff was friendly and polite.. the hotel did the best they could about breakfast with covid but still offered hot items along with nutritious choices

"Bad Experience: Dirty Room and Pool"

User 15/02/2021

We started a quick COVID clean of our room when we first arrived. In doing so, we found dirt around the sink and mildew in the shower. The room did not look like it received a thorough vacuuming. Throughout our stay we observed employees interacting with guests and cleaning without masks. The front desk closed breakfast half an hour early and told families they couldn't have breakfast because it had already been put away. Our teenager came back from the pool coughing and sputtering from too much chlorine in the pool and had to shower/rinse for 20 minutes to kick the cough.

"Amazing as usual!"

JohnStef, Wisconsin 31/01/2021

As usual, the Best Western Ambassador didn't let us down!! Has everything you need for a great stay in the Dells and you cannot beat the price! Always clean! Always comfortable! Always affordable! We stay whenever we visit and will continue to do so. We encourage others to explore this hidden gem!

"Great rooms for low price"

User 29/01/2021

Stayed at this hotel when Mt. Olympus Resort wouldn't honor the reservation. I paid a third of what the other hotel was. The rooms are clean, beds are comfortable. Kids loved the pool. Check in was easy and quick. Check out was a total of 5 seconds.

"COVID-19 stay"

jaarndt, Janesville, Wisconsin 18/01/2021

Stayed for one night with my wife to just get away from it all. We have stayed here pretty much once a year for 10 years. This time it was VERY different. Checked in the hotel to find nobody on the staff wearing a face mask. They are behind a temporary plexiglass cage but still nobody had a mask on. While checking in a family of 4 all walked in nobody wearing a mask, even though there is signage all over the place. Got keys, went up elevator and doors open up and there is another employee mask less right in the hallway. Room was okay, spacious and out of date but overall okay. Bathroom tile has seen better days and all the lights were very dim. Stay was comfortable we ordered and brought food in. Every time we were in the hallway there were mask less people and we decided we would not use the fitness center because we saw two people working out mask less. That morning we went down to grab breakfast. Honestly it was pretty sad. Brown bag with two mini muffins, a granola bar, 4 ounces of apple juice and a water bottle. Other hotels have provided much better during this. Checked out and the lady in front of me was holding her shirt over her nose and mouth. The front desk women signaled to her that it was fine if she uncovered her face. Glad to see the signs for face coverings was a very loose request. If you have any COVID-19 safety concerns, this is not the place you want to stay for now.

"Not Clean"

User 17/01/2021

Walked into my room that smelled like mouth wash was poured everywhere. Empty beer boxes, dirty towels on the sink. No shampoo or soap to be seen. With Covid rooms should be extra clean, I felt like this room was barely touched.

"Good Value and Clean Room"

djtrevordotcom, Demotte, Indiana 14/01/2021

The rooms are fairly basic with a small refrigerator and microwave. The beds were clean and comfortable. The hotel also has a nice pool area and hot tub which we did not use during our stay. If you are looking to save money on a hotel to be able to spend it on other attractions, I would definitely recommend the BW.


User 07/12/2020

Had no issues with our stay here. Building and rooms were clean. Enjoyed the pool area. Appreciated the grab and go breakfast. Staff was friendly. No complaints here and will stay again in the future.

"Always a pleasure"

ggibnh, Mindoro, Wisconsin 05/12/2020

My wife and I have stayed at this place for a number of years during our annual Christmas shopping adventure. The pool water is always warm, and the hot tub has the right temp always. Prior to this pandemic the free breakfast was one of the best around. We have told many others and will stay here whenever we can when in the Dells area.


l0a1978, Wisconsin Dells, Wisconsin 29/11/2020

Overall it was a great stay I enjoyed the perks and staff that checked me in was courteous and very explanatory. I would definitely recommend this hotel to family and friends that would like to stay in this area


User 03/11/2020

The stuff was very unprofessional and customer service was poor. My room was not clean by any means. There were garbage on the floor, prints and stains in the headboards and dresser. Food was very basic and not so tasty. I just expected more for my money.

"Best Western Ambassador- Wisconsin Dells"

Patricia P, Racine, United States 02/11/2020

Due to Covid, their "breakfast" consists of a brown bag with muffins, apple, bottle of water, & a breakfast-type bar. Very disappointing. The beds only have 2 pillows (due to Covid?) The room was clean. The first time we stayed there, there wasn't any coffee in the room, so went & got some from the front desk.

"Poor Customer Service"

User 12/10/2020

This review is for customer service (or lack of it). I booked a room here on September 17th, 2020 through for October 9th – 10th for Wisconsin Dells. I only live 27 miles from the hotel but my wife and I like to go there and stay to relax and unwind. This stay was an anniversary present for my wife as a surprise getaway for the night. Imagine my shock when we arrive on Friday night and are told by the desk clerk, “we cannot give you a room because you live less than 50 miles away from the hotel.” What? I've never heard of such a thing in all the years I've been staying at hotels. Apparently, it has something to do with party people, homeless people and prostitution. What again? We are none of that. We just wanted to have a nice night in a room and relax. We were so upset because basically Best Western hotels ruined our anniversary. How ridiculous to have a policy that says, “we trust out of towners more than we do local people.” Imagine what would happen if you tried to do this with any other type of business! Fortunately, the nice people at the Quality Inn across the street were nice enough to take my money when Best Western refused it. I called Best Western Corporate and they were no help either, telling me that many hotels have the same policy. Also, I am still trying to get the charge taken off my credit card which placed on it the day I made the booking. If refusing local business is their policy, then fine, but why wasn't I told this at the time of booking, and in the month prior, why couldn't somebody from the hotel call and tell me instead of waiting until we arrived at the counter only to be embarrassed by being turned away? I would give this place less than zero stars if I could. I've been staying at Best Western Hotels for nearly 50 years but never again. I will never stay at a Best Western property anywhere ever again. I also advise anyone else who needs to stay local to check first with the hotel before you book.

"Not clean"

kpicado06, Waukesha, Wisconsin 08/09/2020

My experience at the hotel was basic. The front desk was nice and the workers were polite. The building can use an update. My room it was spacious but lack in cleanliness. There were garbage on the floor, prints and stains in the headboards and dresser, the closet door had coffee stains, and my nightstand had a lump of what it look like a wax substance that I removed with the end of my charger. I am not picky but with the COVID 19 situation I though they will be more strict with the clean of the rooms. I wiped things down my self because I was worried and slept over the sheets because I didn't trust the cleaning process. At check-out I let the lady know the room was dirty when I check in and she told me she will let the cleaning manager know.

"Worst hotel ever!"

User 04/07/2020

We had four rooms rented. Rooms were dirty. Looked as if housekeeping threw the beds together. There was no toilet paper in one room, there was trash on the floor in another room. Jessica at front desk was extremely rude in front of other customers.

"Amenities were not as described"

phasic, Washington DC, District of Columbia 28/06/2020

The Continental breakfast was non existent. I understand that there may be changes due to COVID but not offering anything was not listed on their website or there check in literature. At time of check in this should have been communicated to us. I place a value on this Amenity. With out this Amenity I would say this hotel is not a good value. Cheaper hotels were offering resort passes or had a resort attached. The hotel was not bad it was just average and when you strip away amenities it becomes not a good value

"Very Disapointed"

User 16/06/2020

I called several times with questions due to Covid 19. Was told outdoor pool was closed, but indoor pool was open. Asked for a certain room. Was put in the notes. Get there to check in before we did our thing. Tried putting us on the 3rd floor even though there was a promise of the 1st floor. Thought all was good. Later that afternoon, we go to our room to find out the indoor pool was closed. During the several conversations, they were told the pool was very much being looked forward too. The General Manger several times said it was open. The front end clerk never said anything during check it.

"Careful when you check in!"

Boystowtraveler, Chicago, Illinois 13/06/2020

Arrived and could not check in since the person working said they were locked out of the office. So, I and several others checking in had to wait until a manager could come over to unlock the front desk! Not a good system. When we did get a room, we found it already occupied when we entered. Yikes! Got another room and while it seemed okay, we discovered that there was a bag of rotted food in the refrigerator. So, how well was that room cleaned? Another yikes! We were ready to give up and leave, but being tired, we just stayed and things otherwise were okay. Huge hotel! Only part of it is open right now during Covid. I understand that things are a bit wonky right now, but they need a better system there. Good luck! That is a very competitive area with families and if they don't get their act together, people will just go elsewhere.

"Not great"

Alisonoshkosh, Oshkosh, Wisconsin 13/06/2020

I got a great deal off of so I am glad I didn't pay more than $69 for this room. We checked in and were given a room. We got up there and the room was not cleaned. So we went back down to the lobby to a line. There are two people working but only one was doing anything. They gave us a new room. The room was fine as hotel rooms go. In the morning I go to make coffee and the water container part is moldy and gross. So I have to leave and run to Starbucks. Due to the covid they only had grab and go breakfast. It was a warm water and granola bar. Really? I would have been irate if I'd paid more than what I did. Meh place, probably won't stay again.

"Excellent experience, I highly recommend staying here"

User 15/03/2020

I recently had an extended stay here and was very pleased with the facilities and the staff. Very professional, very accommodating, very clean. Will be back! I was especially impressed with the manager Jessica S. She has excellent customer service skills and was really helpful!

"Revisit Ruined!"

Cheetoe, Keshena, Wisconsin 04/03/2020

Here's what happened, I checked in late, booked through best western, arrived at 6. My friend left, I went to go into pool, no go, door pass wouldn't work. Went to the front desk, and the lady with tattoos was busy on the phone, she gave me the wait finger....Mind you I am a Native American. So, I waited. The front desk clerk was talking about some white lady throwing an unannounced pizza party in the hotel and I could clearly hear the India Indian lady hollering at her on the phone about the price...The clerk kept reiterating clearly made the price specific to the guest....By this time time I was upset, waiting to go into the pool. I had made a statement that bosses are hard to work for sometimes, and that was that. I had a 6 pack of bud light that night, crushed the cans and cleaned up the room nicely. Clerk asked how my stay was, I said Awesome! Didn't eat breakfast..just left. Now, property said I am not allowed to stay there anymore and clerk stated..."because of something you said to front desk personnel" People of trip advisor, I Love best western, but NOT THIS ONE ! DO NOT STAY HERE! OWNER IS A SELFISH PERSON WHOM KICKS YOU OUT, HER NAME IS JESSICA. I CONTACTED BW INTERNATIONAL AND COULD NOT RESOLVE BECAUSE OF OWNER. "JESSICA" Yeah right.....should not own this propery, or her husband.

BestWesternHotels, Corporate at Best Western Ambassador Inn & Suites, responded to this review
On behalf of our entire team, I'd like to apologize for not exceeding your expectations. Your satisfaction is important to us and we thank you for providing feedback. We hope you give us another chance and stay with us again. -Best Western Hotels & Resorts

"Not a Great Experience"

mikilw, Salem, Wisconsin 03/03/2020

My partner and I were in our room and the cleaning staff walked in our room BEFORE checkout WITHOUT knocking. We were fully undressed. I have never felt more violated in a hotel, she didn't even apologize

"Exceptional customer service made this stay special"

Megan G, Saint Paul, Minnesota 02/03/2020

We stayed 3 nights at Best Western Dells last weekend for a volleyball tournament. Jessica and the other staff were incredibly cheerful, helpful, and friendly throughout the stay. Breakfast is hot and good with lots of choices; fitness center is nice and clean; the rooms are very standard but well-sized and everything worked, but again the customer service truly set this apart as a special experience. I had several requests and questions, and Jessica and the other workers were kind, funny, personable, efficient, and overall just great. I'd stay here again any time. PS the rollaway bed was janky to the point of hilarity, but my sister could sleep in a banana peel and be happy, and so she was.

"Great facility for traveling sports teams!"

stepht830, Gibbon, MN 02/03/2020

Krista C in the sales department has always gone above and beyond to accommodate the needs of our large traveling sports club. She should be commended for her attention to detail and knowledge of that the needs are of large groups such as ours. We will continue to stay at the Best Western Ambassador Inn as long as we participate in the annual tournament in Wisconsin Dells. The housekeeping staff was also fantastic. We are in and out of rooms at various times due to tournament schedules. We have always been impressed with their ability to work with us and take care of our needs!

"Best Hotel in the Dells"

User 24/02/2020

We love coming here. Always treated like family and never have to work about anything. Beds are so comfy I want one for home. I love the location and being so close to down town we dont have to worry about parkway traffic.

"Awesome for TEAMS"

golfskatefamily2018, West Bend, Wisconsin 24/02/2020

The Best Western Ambassador Inn exceeded my expectations. I traveled to Wisconsin Dells for a youth volleyball tournament and our hotel was awesome. All our team had rooms close together which made for a more fun experience for them.

"Overnight stay"

Dave S, Appleton, Wisconsin 03/02/2020

Located just off the interstate, just off the heart of the dells. Plenty of places to eat within walking distance. Breakfast is just as advertised. For my money, on of the best values in the dells. Room was clean except behind the bed and other places you couldn't see. Finally, our room was one of the cheapest but still had a frig and microwave.

"Clean, Great Staff"

327bruceh, Ada, Michigan 05/01/2020

Enjoyed our stay. The beds were comfortable and the features of a table, microwave and refrigerator in the room are a nice addition. This is definitely a family friendly hotel. The breakfast had a lot of choices. Just understand the powered eggs taste like powdered eggs. The Belgian waffles were great. Above all the staff here was friendly, helpful and very accommodating. We had a grandson with us that needed some extra special care because of a recent tonsillectomy and the staff made sure he had some extra smooth treats long after the breakfast area was closed.

"Very nice place tostay"

Janet H, Milwaukee,Wisconsin 10/12/2019

Nice place to stay..rooms are nice beds are comfy. Breakfast is good lots to chose from.They have two pools that are very nice they both have not tubs. the staff are very nice and helpfull.With our stay we got free water park passes for each person

"Overall an excellent place to stay"

LeisureSuitLarry, Wisconsin 30/11/2019

Reasonable rates, very clean and a plethora of amenities make this a great place to stay. The morning breakfast is excellent. I really like the variety - eggs, bacon/sausage, bagels, muffins, cereal, fresh made waffles (u make on the available waffle irons), danish, fruits, yogurt, toast, donuts, etc. Their coffee is excellent.

"Very nice accomodations"

Bonnie G, Mentor 25/11/2019

Great staff - quiet rooms - excellent breakfast. Would definitely stay again. Gave it a 4-star rating. The public bathrooms need to be maintained a little better. All-in-all very pleased with the entire stay.

"Last minute booking "

burnstad87, Portage, Wisconsin 19/11/2019

Fiancé and I booked a night out of town just to get away. This hotel was at a great price. It did not disappoint. Upon check in the lady was so nice and helpful. Lobby is large and clean. We checked into our room and it was one of the cleanest rooms we ever had in the dells. Breakfast was beyond expected. Thanks for a great stay and we will be returning for our next Dells stay.

"Good overnight stay."

Daniel D, Greenfield, IN, United States 18/11/2019

It was an average hotel. Not filthy but not especially spit polished either. Our room had dust on the wall between the bed and there was a urine smell in the bathroom. It is a well used older property. Good overnight stay with a good breakfast.

"Good place to stay for a budget hotel in the Dells!"

M B, Westampton, New Jersey 15/11/2019

Did a single night stop in Wisconsin Dells on my way to Canada. The staff was very friendly. The room was very clean and comfortable. Check out was seamless. Did not try the breakfast since it started at 6 and we left a 5am.


User 29/10/2019

the front desk staff was incredible as NICKIE went out of her way to assist us both at checkin and at checkout.....she was SO POSITIVE to us and all others that needed her assistance. we will most-assuredly return to best western merely because of her

"Wisconsin Dells mini Holiday"

penelopew640, WILD ROSE, United States 28/10/2019

Team Members were wonderful! Smiling and patient both good qualities to have in team members. The hotel was clean and beds were comfortable. The breakfast area was kept clean and organized. Well stocked with selections and the tables we kept clean once someone left the table was cleaned quickly. It is a nice hotel and the team members really make the place a more pleasant place to visit.

"Watch your bank account!"

Warren N, Peoria 28/10/2019

Simple statement, I'm not using Best Western anymore. They make to much interest on my bank funds they hold in pending. Be sure to check all the fine print before you make a reservation!!! I'd recommend going somewhere else!!!

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
When a reservation is made and it states deposit due at time of reservation the first nights / only night deposit is charged to the card that was used when making the reservation. Double or pending charges on your bank account or credit card do not necessarily mean that you have been charged twice. For debit cards, authorization holds can fall off the account from one to five days after the transaction date, depending on the bank's policy. For credit cards, holds can last as long as 30 days, depending on the issuing bank.

"Perfect Location. Wonderful Stay."

JLK2012, Sun Prairie, Wisconsin 22/10/2019

Perfect location for walking up to Dells on Tap (about a mile walk to down town). Plenty of parking and easy to get to the room. Room was clean and comfortable. You could occasionally hear the TV in the next room and sometimes people talking (in rooms and hall) but I slept like a rock both nights. The breakfast area is spacious and well stocked. The place was packed but there is plenty of seating. The pool looked like fun - didn't get to use it myself. There are restaurants and stores within walking distance if you don't feel like driving. Check-out was easy and pleasant. I'd definitely stay here again.

Paradise793101, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for your review, we are happy to see that you enjoyed your stay. We look forward to seeing you soon! Jeanne B.

"leisure & shopping"

Zeta P, 21/10/2019

convienet to everything in town and eateries, didnt use pool, enjoyed sitting out on balcony drinking coffee large breakfast area great selection to choose from. coffee available 24/7 nice sitting area AND COULD PLAY CARDS if wanted to or do your work

"Great friendly atmosphere"

User 21/10/2019

This hotel was filled with friendly staff! We came for a baseball tournament that was being held nearby. The description of the room was exactly what was expected according to online. Breakfast was great with a few added options!

"Wisconsin Dells stay"

chickenlady938, Waukesha, Wisconsin 20/10/2019

Rooms were great,hotel was quiet on a Friday night.Check in took an inordinate ammount of time.Person could not find us in computer even tho we have stayed there many times,Gave id,phone number still not able to find

"Highly recommended"

Scenic812483, Alexandria, Minnesota 17/10/2019

Very nice hotel. Got here 2 hours before check in to see if we could check in early The staff got us in early and we're very friendly. The rooms are very nice and clean. Pool area also very nice. Pool, hot tub and sauna. Excellent breakfast!

"decent hotel good rates friendly staff"

Melissa H, Fairfield, Connecticut 16/10/2019

we arrived with no reservations. the front desk very nice in recommending dinner options. front desk very friendly and helpful. quiet rooms great beds wifi and tv good breakfast included recommended for folks driving across country easily accessible

"Fall in the Dells"

User 16/10/2019

This hotel is a perfect Dells location. Easy to get to. Easily accessible to Boat tours, downtown & Wisconsin parkway. Breakfast was well stocked. Pool was good for a quick dip. Staff was pleasant. Check in & out quick & easy.

"Passing thru to Bloomer"

dundie58, Bristol, WI 13/10/2019

We were driving to Bloomer, WI & were going to stay in Madison, however, did want to pay $122 at a Microtel. We stopped to eat, so I went on my AAA ap & found us a great rate here! It was almost 9pm & front desk was awesome! close off the interstate!

"Clean and great breakfast!"

Minnemom1, Minneapolis, Minnesota 13/10/2019

This hotel had the BEST free continental breakfast (which was really a full breakfast with eggs, sausage, and waffles) of anywhere we've stayed in recent memory. Room was clean, linens were a little old but clean, and the walls were thin so could hear others next door. Outdoor pool was closed but indoor pool was nice. Served our purpose well as an inexpensive stopover for a night!

"The staff need new management"

User 09/10/2019

Excellent lobby staff with easy check in and out. Great breakfast and a comfortable dinning area. The problem begins when you open the door to your room with the odor of older poorly maintained carpet. Spiderwebs, mold, bugs and broken window latches all impacted our stay. We had to beg for room cleaning service after returning from the days activities at 6pm. Surprise and a deer in the headlights look should not be necessary. It is obvious the lack of maintenance has been an issue for some time. The potential is there but that is up to Best Western. Live and learn.

"Good hotel, very reasonable"

tank1050, Wescosville, Pennsylvania 08/10/2019

We enjoyed our stay here. The room was very comfortable though a bit dated. Same with the bathroom. The breakfast was good and had some nice choices. The staff was friendly and helpful. The hotel is convenient to the interstate, stores, restaurants and a water park and an amusement park. We would recommend this hotel. With the AAA discount our 2 queen room was under $60.

"Hospitable and convenient"

Krehl S, Iron 08/10/2019

All the staff were very hospitable and personable. The property is well maintained and conveniently located to expressway, restaurants, and service stations. We would readily recommend it to family and friends.

"Great place to stay"

James P, Wisconsin 07/10/2019

This BW is one of the better places to stay in the Dell's area. The staff is as good as you would want. Rooms are well taken care of and bed was very comfortable. Breakfast was good and you get good choices. I would recommend this motel

"Dated, poor housekeeping."

huntijsjpl, Tomah, Wisconsin 07/10/2019

Our bathroom had wash clothes and towels draped over the shower curtain from the occupants prior to us. We booked the room for two days and housekeeping did not come in and refresh the room in between nights. The beds were old and creaked when you sat and moved when you slept.

BWAmbassadorInn, Manager at Best Western Ambassador Inn & Suites, responded to this review
This is very disappointed to hear that youryour room was not serviced and that you found items in the bathroom. Please email us with a phone numer or an email address so our General Manager may speak with you personally.

"Great hotel!"

Theresa C, Jackson, United States 04/10/2019

This is a clean hotel with nice amenities. The staff is very friendly and professional. They were very willing to help us get checked in early. The breakfast had a large variety of items and were presented very nicely.

"Great Stay, Awesome employees!!"

petersja21, Madison, Wisconsin 03/10/2019

We were treated very well and welcomed like we were family. The breakfast was great, many choices and good food. We will absolutely be returning!!! We also are recommending this location to our friends.


tkbeavin, Thurmont, Maryland 01/10/2019

The building is old and the floors in the room were creaking. The beds were not very comfortable and the shower had mold around the soap dish. The shower control was loose and had to be pushed in to control temp (kept slipping). I left early and didn't eat breakfast. Checkout was fast.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
I am sorry to hear that your stay was not enjoyable, this is very dissapointing to us. Please note that your concerns have been passed on to the department managers. We hope that you will give us a chance to make it right.

"Clean Warm Environment"

T9825JPdavida, Milwaukee, United States 30/09/2019

Easy in and out check in/out. Good warm environment in a good location. Breakfast bar was very good. When compared to other Best Western Hotels this on stands out as one of the better ones. Keep up the good work.

"Best hotel experience!"

User 22/09/2019

This specific Best Western is fantastic! !! The breakfast is fresh, delicious and filling. The hotel is very clean. The indoor pool and whirlpool are very relaxing and clean. Great experience. Has ruined me for any other hotel, even other Best Westerns! I judge them all by this specific Best Western.

"Nice stay"

Lulu B, Normal, Illinois 22/09/2019

Room we had was nice and clean. Pool was nice could have been just a little warmer. But overall it was good. Breakfast was not diabetic friendly. So we did not eat here . Not a lot is offered for breakfast. But it does state that it only a Continental breakfast. However there is Perkins right across the road so we went there and had a very good breakfast.

"Great place to stay."

harleygirl2009, DELAVAN 21/09/2019

Service was great, Excellent breakfast. Room was clean and well kept. Great pool and spa area. Extremely quiet which was unexpected when staying in the Dells. Great value for the price paid. Would definitely stay here on our next viist to the Dells.

"Your typical Best Western"

Thomas1406, Bergen, Norway 19/09/2019

Stayed here for one night driving trough the Dells. Hotel is an average BW-hotel, nothing more and nothing less. Room was spacious, bot the cost was also thereafter. I must say I hate those "plastic couches" that a lot of BW-hotels have, as well as their remote controls. Other than that the room did its job. Location is ok enough as long as you have a car, because it's not much in walking distance. Breakfast is your typical american one.

"Great value!"

seaturtle30_12, Greenfield, Wisconsin 13/09/2019

During a recent one night stay we were well pleased with the accommodations at this Best Western. The pool was a good temperature and the hot tub was spacious and the jets worked well. The complimentary breakfast was hot, well presented and had a large variety to choose from.

Paradise793101, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for your review on your recent stay at our hotel. Your business is very important to us and we value your feedback. We look forward to seeing you again!

"Great place to stay. "

TerenceDP, Winnipeg, Canada 09/09/2019

Clean everything. Beds were so comfortable we didn't want to leave an do anything. Pools were open till 10pm outside an the indoor till 11pm. The rooms were big an so was the tv. Fridge an microwave made it good to have some food stored. In the fridge you can put six packs of cola or something. The continental breakfast had a great selection for both us an the kids. We didn't have to go out an spend $40+ on breakfast at a restaurant. Was very clean inside an out. The staff were excellent an friendly. With your stay you got free passes to Noah's Ark water park an the kids loved that place.


Angel501, Milwaukee, Wisconsin 08/09/2019

I have always stayed at this hotel,the rooms are always very clean beds are comfy. I like the breakfast they have alittle of everything. Make your own waffles and always nice.Nice size pool inside and outside.Lots for chairs at both pools.

"Enjoyed our stay here."

User 31/08/2019

If your here as a tourist and as long you have a car to get around this is a fantastic place to stay. Spacious rooms with real hi speed internet, hot breakfast, heated indoor and outdoor pools and passes to Noah's Ark. A way better value than what we experienced at Mt Olympus without resort fees that offered nothing of value for $31 per day other than having a 3 hour of park time after 6. Whoopee


User 28/08/2019

We enjoyed the stay. The pools were decent. Close to attractions plus glad it included breakfast. This hotel included Noah's arc tickets which is a bonus. The kids had lots of fun & will go back again!

"Free Noah's ark tickets!"

Busboy19, West Fargo, North Dakota 26/08/2019

Chose this hotel solely because it gives out free Noah's ark tickets but it's also a good value! Hot free breakfast included and rooms were standard but clean. Seemed very crowded in the morning so i was happy to find the stairs because the elevator took forever.


User 23/08/2019

Convenient location, a decent breakfast breakfast and amenities if the whirlpool was repaired, sauna temperature increased, indoor Whirlpool warmer, drains unclogged and phone operational. Rooms could be cleaner and dry sheets would improve the experience.

"Decent "Bang for the Buck" Hotel"

mdtravelpro1, Chicago, Illinois 22/08/2019

Great location, if being close to downtown Wisconsin Dells is your preference. Checked in on a Tuesday was quick, easy and our room was already waiting for us, even at 2pm. Perhaps this was due to being early in the week close to the end of the high season. We had a very spacious double queen bed room, with balcony, overlooking the pool. Very comfortable, very clean. Some of the negatives: common areas are warn and need updating; hallways possess a musty odor - probably from wet foot traffic from the pool; breakfast was adequate with some waffle stations, eggs, sausage, cereals, breads/bagels, coffee, juice. Nothing special...just enough to fuel you for the morning. Decent fitness room. Also, if you're looking to have your room cleaned in the morning, don't count on it. They first clean rooms that are checking out. Later, after 2:30pm, other rooms are addressed. Overall, our experience was comfortable, especially for the price and the balcony overlooking the outdoor pool area. Indoor pool area had a musty smell...not so inviting. A decent value overall.

Paradise793101, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for your review, I am glad to hear that overall your experience was positive. I am disappointed to hear that housekeeping did not get to your room till after 2:30 p.m. We hope to welcome you back in the future. Please know that you can request early room service and we will take care of you prior to 2:30pm Jeanne B.

"Good location but bad service."

Cathy H, Wadsworth, IL 20/08/2019

Pros: Hotel is in a good location. Our room was clean. We were given pools passes to go swimming while waiting for our room to become available. A/C worked well in our room. Cons: It took a long time waiting in line just to check in. Then we had to wait hours before a room became available. Cars waiting outside were backed up and stuck trying to get in or out due to people inside waiting in lines. No towels stocked at the pools. Indoor pool was foggy and dreary. Continental breakfast area was not kept very clean nor stocked with the food when needed. We did not appreciate housekeeping knocking on our door at 9:30 in the morning when check out time is at 11 am. Housekeeping crew was hanging around conversing while standing outside our door for hours waiting for customers to check out. Only one elevator which was slow, squeaky and not very clean. The first day our key card would not open the outside nor inside doors-had to get assistance from either staff or other customers. Stairway only had a hand rail on 1 side of the stairs. Perhaps it was just a bad weekend for this hotel with possibly employees calling out leaving them short staffed, Regardless, we don't plan on going back to this hotel nor will refer anyone else to either.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for taking the time to review us. All your comments are essential to educating our staff about good and bad service. We will ensure our feedback will be given to all. I would like to have the opportunity to speak with you to discuss you issues that you encountered while staying with us.

"Stay Only for Free Water Park Tickets"

Gayle B, Wadesville, Indiana 19/08/2019

Because we were able to use our points at a Best Western and were planning a trip to the Dells, we chose this hotel. The hotel offers up to 4 free tickets to the Noah's Ark Water Park when you stay. As you might imagine, there were lots of kids running up and down the halls--early in the morning and late at night. At breakfast, the staff was overwhelmed by the number of individuals trying to serve themselves. Unless you are taking advantage of the water park tickets, I would find another place to stay! My sister and her husband surprised me for my birthday and the cost of the room is the same whether you take advantage of the water park or not. Free for us but pricey for them!

"Absolutely wonderful!"

User 18/08/2019

We stayed at the Best Western in the Wisconsin Dells and it was absolutely amazing. Rooms are clean and fresh. Pools (indoor/outdoor) were very enjoyable. All staff I encountered were very friendly and helpful.

"Updates Needed"

Ellen S, Wheeling, Illinois 15/08/2019

Overall, stay was pretty good. Room was pricey, but included waterpark passes. Staff was helpful. Hotel needs more frequent maintenance (like light bulb replacement, carpets vacuumed, some newer items like room phones and lobby ice machine) Great breakfast choices, but no bacon! Nice location!

"Wisconsin Dells August 2019"

ed1342019, Mokena, Illinois 13/08/2019

Beds were comfortable, Food was decent, workout room was small but kept clean and the overall value was decent. Negatives: After a long day at the water parks, we returned at 5:30pm to find our room was never cleaned, completely unexceptable. I called the front desk and was told they'd be up soon that they were understaffed. I requested clean towels and wash cloths so we could shower and go out for dinner. I was told they'd be right up, 40 minutes later we received them. We returned from dinner around 8:30pm to find the room still wasn't cleaned. When I called the front desk this time, I was told housekeeping was gone for the night. Told the Manager to refund our $$$ for the unused nights and we check into another hotel. She instead sent up a receptionist to clean our room at 9pm. I have never experienced this in my 30 + years of traveling not to mention the Manager Sue was very smug with me on the phone. Also, the indoor pool and hot tub were closed for service 3 of the 4 nights we were there and two of those nights it rained. Finally, the room cleaning was subpar at best. The bathroom floor wasn't very sanitary, especially around the toilet. Unfortunately, we are DONE with Best Western.

"Worst place ever"

User 05/08/2019

Breakfast eggs were salty, queen bed size is actually a full size bed, the only thing that was as described was the free water park passes for Noah's ark. Front desk staff was not friendly or knowledge-based

"Good location at the dells"

DFR80, Litchfield, Illinois 30/07/2019

Hotel is average, clean, friendly staff. Decent location water park tickets were a plus. Hotel is easy to find, check in and check out were simple and fast. If you are looking for highend this may not be location for you.

Paradise793101, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for taking the time to review us and to let us know about your stay.

"Nice hotel at a high price"

Jamie K, Milwaukee, Wisconsin 29/07/2019

We stayed at this hotel for one night with a group of families. This is the Dells, so prices can be high, but this was definitely the most expensive hotel I've stayed at with a group for a summer tournament. The room and bed were comfortable and it had a fridge and microwave. The hotel has an outdoor and an indoor pool which was nice, but the outdoor area didn't offer a lot of seating and was pretty crowded. The breakfast was okay offering the make your own waffles, instant eggs and sausage among other things. Overall, the hotel was just average but having the indoor and outdoor pools made it a little better. I would stay at this hotel again, but only if it was cheaper than other places, it's not worth paying more for.

"Nice stay and liked breakfast on site so can just go start out day"

millerkellie02, West Chicago, Illinois 28/07/2019

Nice hotel. Very clean rooms and nicely decorated. Liked the hot breakfast offered for free and the fact that it is open so long so if you are an early bird or a late owl you can still eat a hearty breakfast with a lot of options.

"We visit time and time again!"

User 28/07/2019

We have been coming to this hotel since 2009 with our family. We have stayed a few other places in the past, but keep coming back to the Best Western! We love the location. We love the free waterpark passes, and the indoor and outdoor pool. The breakfast area was a bit crazy this year. Last year the toaster was separate from the waffle maker, I suggest you do that again, it was hard to get to the toaster with everyone waiting there for waffles. The room was very clean. Whenever I check into a hotel I wipe it down with clorox wipes, there was no dirt whatsoever in the room. Very clean. Also a few days we put up a do not disturb sign so we didn't get maid service, and later when the sign was down they stopped to ask if we needed anything. We asked for towels, and they brought them right down! If you are looking for a fun, affordable trip for your family you will love it here!

"Great, affordable option for families with children!"

User 28/07/2019

Great, affordable option for families with children! We looked for packages that included hotel and tickets to Noah's Ark for a family of 4 and everything we found was double the price we paid at Best Western. The hot breakfast was a great amenity that we all appreciated. The outside pool and jacuzzi was very welcomed, too. Frendly staff, ready to help! Our family recommends this hotel and will use it again in the future!

"Below expectations."

Forevamalinda, Appleton, Wisconsin 25/07/2019

I've never stated at a Best western before. My reservations were switched here without my knowledge and I was pissed. Then to arrive and the place was filthy! There were fries all in the hallway. the housekeepers were more worried about what they were doing than to step out of the way and let the guest threw the hallways. The room smelled of smoke and the refrigerator was making a humming noise. My son was sleep when we arrived. I put him in the bed and unpacked few things. Made a few plans and once he woke up he had gotten bit by a bug! I don't know what bit him but it did and i was furious. They moved us to a new room with a better old smell than the last room and it was a little better. he didn't get any more bits from that point on, and after all that he actually had a great time. I was highly disappointed, but as long as my son was happy so was I.

Paradise793101, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for your review. I apologize that your stay was not up to par. All your comments are essential in educating our staff. Please email us with a phone number as I would like to speak to personally. Sincerely, Jeanne

"walls are too thin."

User 25/07/2019

had a great stay here. They had rooms available so they let us check in by 1230pm. The room was nice. Pool was nice. Breakfast was decent(please add bacon). could hear when people jumped around on the floor above me, which is no good.

Paradise793101, General Manager at Best Western Ambassador Inn & Suites, responded to this review
We are glad that you enjoyed your overall stay with us. I am sorry to hear that you were disturbed by the room above you. Looking forward to having your family as our guests again.

"Good overall"

rhiannon478, Lincoln, Nebraska 23/07/2019

Our family stayed here with our entire baseball team while we were in the area for a tournament. The hotel was clean but I agree with other reviews that it needs some updating, mainly carpet. We enjoyed the free Noah's Ark passes and they were great to accommodate the larger families in our group to make sure they all got passes. The passes are good for your entire stay, just leave them on your wrist and reuse. Breakfast was just OK. There were scrambled eggs every morning and they swapped biscuits and gravy for sausage every other day. Other than that it was pretty basic. The breakfast area was PACKED every morning. They seemed to do a pretty good job keeping it stocked. I avoided the long waffle and toaster lines. All of the kids enjoyed the indoor and outdoor pools and the adults enjoyed the patio. It was located right outside of the indoor pool so we didn't have to sit inside the steamy room to keep an eye on the kids. They really do need to fill the patio with chairs and tables. It looked like there was only one table, with a couple chairs, that stays out there. We had to bring out chairs from the pool. Our room was clean and stocked with enough towels for our family of four. However, we stayed 5 nights and room service never replenished our toilet paper. Overall it was a decent stay.

Paradise793101, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to our hotel in the future!

"In much need of upgrading"

knitswithcoffee, Minneasota 22/07/2019

We stayed here for three nights. The hotel is old and in need of new lightening and the carpets need to be cleaned. The pictures posted on their website do not accurately reflect their property. The outside pool is small. There really is not a lobby or a place to sit outside of your room. We really wanted a room with a balcony but this is not what we received. We were placed on the first floor and the window was locked. We wanted to wash our clothes and this was not available either. For the price we had to pay for the room? I do not believe we received any value. Its in a ok location Dell activities but expensive We would not stay here again.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for your candid feedback. I am sorry to hear that you found our service to be below your standards. Please email or call I would like to discuss personally. Jeanne

"Nice Pools"

JasonofWoodbury, Woodbury, Minnesota 22/07/2019

Pretty clean and spacious hotel. Free breakfast with a decent selection. Free Noah's Ark Passes. Rooms were clean and nice. Lots of parking. Indoor and outdoor pool with lots of seating. Pool towels provided.

Paradise793101, General Manager at Best Western Ambassador Inn & Suites, responded to this review
We are happy to hear that you enjoyed our pools while staying with us. The water parks are awesome, but there are times it is nice to enjoy a pool at the hotel. We look forward to welcoming you back in the future.

"July trip"

User 18/07/2019

The hotel is pretty clean and greatly priced. Up to 4 people per room can get passes to Noah's Ark. We had to purchase one, and it was not quite $22. It is valid the entire length of your stay, just keep the wrist bands on. Housekeeping only came once during our 3 night stay, took our dirty towels but didn't give new ones. Fresh towels are definitely needed after water park all day. Also, breakfast is very crowded and generic in offerings. There isn't enough seats, making a waffle is a huge pain, and trash over flowed. Overall, a good place to stay, and we would stay again. The price point makes it worthwhile. Hopefully they can get housekeeping and breakfast better.


Bob J, West Union, Iowa 18/07/2019

Booked at this property because of pool and Noah Ark passes. It is a older hotel that needs a good cleaning. The basics are there but not being properly maintained. Basic breakfast the down side is large hotel lots of people eating there only one attendant food ran out. Pools are good outdoor and indoor options.

"Good for the price"

Lynnshire, Ridgecrest, California, Usa 13/07/2019

This one was bustling with active kids - which I suppose will be the norm for Wisconsin Dells. So I can say by observation that it's family friendly. As a couple however it was a little overwhelming. The room was as expected as far as decor and comfort. But unfortunately the floor boards were terribly creaky that every time I walked on them I felt bad for the people in the room below us. That really needs to be fixed, especially with so many families and kids in the hotel.

"Best indeed!"

User 12/07/2019

The value is here in the pricing, and diamond quality staff. The hotel is clean, cared for, and QUIET. This is always my first choice in the Dells. No, it's not "fancy", nor does it have a waterpark on the property, but that's the draw for me. It's a clean place to take a break.

"Inattentive Staff and Broken Appliances"

Passport68200057811, Streamwood, Illinois 07/07/2019

The outdoor hot tub was broken our entire trip (4 days). Several people reported and instead of trying to fix they just put up 2 cones with a sign. When we asked 2 days later the night guy said the day guy didn't even know about it. They have poor lack of customer service and communication. It's a good thing we bring our own towels because there were NEVER any by the indoor our outdoor pools. One day our room was never cleaned even though the other half of a party, right next door, had theirs cleaned. We've been coming here for several years because we're rewards members and sadly we have an issue everytime. We will probably look elsewhere next time.

Paradise793101, General Manager at Best Western Ambassador Inn & Suites, responded to this review
We appreciate you taking the time to provide us with such detailed feedback. We did have an issue with our outdoor out tub. We had to call in a technician as we did not have the part on hand. Being in the summer they are busy as well. Please call our hotel and ask to speak with the General Manager as I would like to speak with you personally. Jeanne B. General Manager

"KS Fam"

Sassynknwit, Dodge City, Kansas 06/07/2019

Overall stay was good. Breakfast is not stocked, Not much to choose from. Had to go out for breakfast 3 mornings. They offer 4 passes to Noah's Ark, which is awesome. You can purchase more passes at hotel front desk for much cheaper than Waterpark or at ticket booths.

Paradise793101, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for your review and we look forward to seeing you again!


Kev6873, Chicago, Illinois 05/07/2019

I'd rather sleep in my car. Dirty shower. Clogged sink. Long checkin. Musty odor. Breakfast average at best. Ammonia smell at check in. Slow checkin. Pool no water park. Understaffed. Hotel room setup poor and never cleaned

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for your candid feedback. I am sorry to hear that your stay was not good. If you would like to discuss this further please feel free to contact the hotel and ask to speak with our General Manager.

"very Good"

Wanderer42041527683, Chicago, Illinois 03/07/2019

There was fast check-in. the location was near everything, The room was clean for a Best Western Ambassador. The water park was included in the stay which was a plus. that is what I liked best about the stay, ithetickets being included with stay.

Paradise793101, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for your kind review, we look forward to hosting you again!

"Probably better places to stay"

Michael M, Decatur, Michigan 02/07/2019

My kids (11 and 9) and I booked a room here for 5 nights this past week (last week in June). Check-in was quick, the room was on the 1st floor and clean upon arrival. Once we settled in the kids wanted to swim, so we headed to the outside pool but it was closed. There was a sign saying closed due to weather. Apparently, there had been thunderstorms earlier in the day, though at the time it was sunny with some clouds. I asked a staff member and was told someone would go and open the pool shortly. We went to the indoor pool briefly but it was VERY crowded (probably 25-30 people in the pool, another 7-8 in the hot tub). We went back to our room for an hour and then went to check the outdoor pool, still closed. When we asked the front desk about it they said they were not going to open it that day. Every time we went to the outside pool there were never any towels, and the one time we took some from our room some other people took them off of the table (literally moved our stuff out of the way to get them). The indoor pool was also usually out of towels, even in the early afternoon, so we just got used to walking back to our room still wet. The indoor pool wasn't too bad when it wasn't full, though it almost seemed to have a lack of the amount of chlorine we are used to in other hotel pools (the water smelled and tasted weird if you got some on your lips). The hot tub always seemed dirty and even had lots of grit on the bottom of it. The sauna, which was one of the main reasons I booked this particular hotel over some others, never worked. Don't get me wrong, it was warmer in there than not in there, but not even close to what a dry sauna should be. I adjusted the controls as much as could be adjusted, never made any difference, and the one staff member I asked about it said it was functioning fine. The breakfast buffet was pretty standard fare but always incredibly busy, didn't seem to matter what time we went, and the tables were always dirty and wobbly. The eggs and sausages always tasted fresh out of the microwave, the coffee cups never had any lids (except the first morning), and the yogurt from the yogurt "machine" was suspect so I wouldn't let the kids eat it (looked and smelled off). The mattresses were comfortable enough, same for the pillows (usually bring our own but forgot this time), but the sheets were horrible. The bottom sheet on either bed never actually fit and so the second you sat or laid down on the bed the corners just came up and then you were laying on the bare mattress; they just plain did not fit the beds at all and were very loose. I work in a large hospital ER, so I'm very familiar with bed bugs, and I can honestly say there were none sighted in our room (I always scour everything first thing). One of the biggest problems that we had with the room was that the air conditioning sucked. I'm not sure if it's just that it was too small for the room or maybe that it was in the other room, far away from the beds, but we were constantly waking up sweating. I'm not even talking with blankets on, just a single sheet and nothing else, but even with it turned all the way down to 60 it was always warm in the room (never colder than like 74 where the beds were). The thing barely ever turned on. We tested it one day by turning it totally off during the day, and when we got back we turned it on and down to 60 with the fan set to high. It turned on and ran for approximately 3 minutes before turning off for another 7 minutes, during which time it was still very warm in the room. In addition to being woke up multiple times from sweating, we also got woke up several times from other guests. Not even the people in our adjacent rooms, since I met both of the families staying on either side of us and they were not loud at all. No, loudness from people running down the halls, yelling from several rooms down the hall, could even hear the door opening and closing at the end of the hall which was 5 rooms away. This was probably the worst sleep I've had at a hotel in as long as I can remember, between the paper-thin walls and door, the sweating, and the sheets riding up. Housekeeping did a good enough job when they actually came, but out of the 5 nights that we stayed, 2 days our room never got touched at all. We always keep our hotel rooms pretty tidy, since we don't like messiness, but we can only do so much ourselves. Meaning our tiny trashcans were overflowing, we ran out of toilet paper and facial tissues and ran way out of towels. The one time we called the front desk for towels and was told someone would bring a few down nobody ever came, so we had to go up and get towels almost daily since the pools never had any either. Also, we usually go 3-4 nights without having our bedding changed, so on day 4 we put the little card on the bed so they would change the bedding, but they definitely did not (my son had scraped his knee and gotten a small dot of blood on two of the sheets, was still there). Overall, I can't really recommend this hotel. I have stayed at SO many decent hotels in the past several years with my kids, and this was almost at the bottom of our list.

"Great Place to Stay"

924daynal, Topeka, Kansas 02/07/2019

We were here as part of a group and it was a great place to stay. Both indoor and outside (heated) pools. Employees were friendly, our room was clean and it's close to all kinds of things to do. The lobby is very family/group friendly with lots of chairs.


User 24/06/2019

There was bed bugs on the first and second floors and they were trying to hide it by acting like we were crazy I was at the front desk when two men approached the front desk and were upset they kept asking for a manager and the lady told them sorry I don't know when she will be in and I then heard him say I really think you need to find me a manger because we have found bed bugs in our room

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
We care about our guests and we do want everyone to have an enjoyable stay. When we have a complaint were a guest has reported a bug in the room we do take it very seriously. Bed bugs are an issue that any hotel may have, no one can 100 percent guarantee it will not happen. Bed bugs are typically unknowingly brought in by other guests in their luggage. Please contact us directly if you would like to discuss this incident more.

"not worth it"

User 24/06/2019

Room reserved not available, gave $10 off one night, food was not ready on time or spoiled by not being on from the day before, excessive noise of kids running around upstairs room stunk of beer, elevator smelled of vomit and urine, took hours to have toilet fixed but only after talking to someone in the hallway, blood on underside of the gold colored comforter - seen when folded to remove it.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
I am very dissapointed to hear that your stay did not meet your expexpectations. Please email us or call us so we may discuss your issues personally.

"Just not a fan"

Saraj1998, Sartell, Minnesota 23/06/2019

Have now developed firm decision to avoid Best Westerns. Never seem to be impressed with accommodations regardless of location. Extremely thin walls and woke to the conversation in the adjacent room the two mornings we were there. And the folks in the adjacent room were not being loud. Breakfast was sort of gross and no one cleaned off the tables so there was never a clean table top to eat at. I'm all about Hampton Inns. Just sayin.


User 19/06/2019

Nice Clean hotel and great price. Check in was quick. Breakfast was average, seems to be the same at all Best Westerns we stay at. Friendly staff. Good location. I would stay here again in the future.

"Fine for convenient place to stay"

User 17/06/2019

Stayed here during a baseball tournament. Convenient location. Room was not cleaned during our stay, no fresh towels. Could've used extra linens/ blankets since we had five people in the room. Indoor pool was small, kids enjoyed the outdoor pool.

"Good pools, OK room."

User 12/06/2019

The first part of the stay definitely was a 2-star stay but I bumped it up to 3-star because things slowly got better. The first day, the inside pool was closed, NO ONE could say if it would be open the next day. The pool did open halfway through our second day. The room was dirty around the walls and the stairs. The carpet is old and needs a good vacuum or replacement. Breakfast was good and a decent selection. The staff seemed to not be very knowledgeable about the hotel, just wanting to be there to do their job with no customer service. If I came back to the dells, I would probably look elsewhere before staying here again.

"Worth the money "

X6339BYerinp, Shullsburg, Wisconsin 04/06/2019

This is the second time we've stayed here. The hotel is clean, and the front desk staff is very friendly. We stayed in a double queen with a sofa sleeper. The sofa sleeper has a wall and a door for privacy. The sofa sleeper was clean and comfortable for what it is. We did take our own sheets for it, plus pillows and blankets. The room was clean. They offered a microwave and a mini fridge. A TV in the main room plus one where the sofa sleeper is. Bathroom was clean. The kids outdoor enjoyed the pool. There is a separate pool for the little kids. Hot tub as well. They also have a great indoor pool. The hotel offers a free breakfast. It was sufficient. They also offer FREE Noah's Ark tickets, four per room. They sell additional tickets for $21, which is cheaper than buying them online or at Noah's Ark. Overall a great stay. We would stay here again and again. I forgot to take pictures this time.

"Not our best visit"

Cara B, Wausau, United States 03/06/2019

We've stayed here several times before. This wasn't our best visit. The outlets in the table lamps in our room were so worn out that the plugs didn't make any connection and therefore didn't charge our devices. One bathroom light was burnt out. My daughter saw one large bug near the wall/floor one night and that was unsettling. We killed it and proceeded to check the room pretty thoroughly. We did not find anything of concern. The hotel was mostly empty during our stay but we still had a couple of noise issues - all guest room doors slam shut/close loudly. Breakfast options were delicious - scrambled eggs, sausage links, fruit, bagels, donuts, yogurt + fixings, make your own waffles + fixings, juice, milk. Breakfast was understaffed (even though the hotel wasn't busy) and we found ourselves waiting for items to be refilled because many things were out (waffle batter, yogurt machine, scrambled eggs, etc). On the plus side, the beds and bedding are comfortable. Our kids absolutely love the outdoor pool and hot tub. We didn't visit the indoor pool on this visit but it is a good size as well - great if the weather isn't warm enough outside. Front desk staff was very friendly and accomodating. We've had great stays here in the past. This time wasn't great. but we will likely stay here again in the future. If we see the same types of issues on our next visit we will find a different hotel for future visits.

"Enjoyed our stay"

Richard K, Yakima, Washington 01/06/2019

Stayed here for two nights and totally enjoyed it. The room was large and clean and nicely decorated. The beds were comfortable. We were off season so the place was only partially full so it was very quiet. Most of their rooms would be away from traffic. The price was reasonable. They are located right off the freeway and centered among most of the things you would want to do. The free breakfast was typical Best Western hot and cold breakfast buffet. The food was ok, nothing great, but that is expected. Their was a decent variety of choices and you don't have to go find somewhere to eat breakfast which is a plus. I would definitely stay here again. Good solid place to stay.

"Overnight stay"

dave2nona, Appleton, Wisconsin 18/05/2019

Great location,just off the interstate,near all attractions. Not much here to do for kids. Just a normal, small pool. Looks like mostly adults stay here. Hotel looked full, but where our room was seemed very guiet. No kids running around, no traffic noise. Breakfast was disappointing. No meat, just grits, scrambled eggs, toast and bagels. And a few other thins. Nothing to get excited about.

Paradise793101, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for your review, we are glad you enjoyed your stay. The breakfast on Saturdays has Biscuits & Gravy along with Scrambled eggs. We do offer sausage on the other days of the week. Thank you Jeanne B.

"Kids run wild in the hallways and take over the pool till 11PM"

User 14/05/2019

At check in took a while and was told a large group of young athletes were staying that night. The kids and their parents took over the pool until 11pm. Kids yelling screaming jumping in the pool, adult with glass bottle of beer in the pool, kids running in the hallways barefoot traking water in the hallways ! Staff was notified by myself and many other guests and nothing was done to create a safe or quiet stay.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
After reading your review about your stay and the service received during your stay with us; first and foremost I want to sincerely apologize for this. We take our guests safety and concerns seriously. We want all of our guests to enjoy their stay but not at the expence of other guests. I will be speaking with the employees that were on duty the night this occured. Jeanne B

"good place to stay in the off season"

User 10/05/2019

This is a very nice two star hotel. As a BW member, I was given an exceptional rate. The staff accommodated my request and isolated me in a quiet part of the hotel. A comfortable bed and pillows allowed for a good night's rest. I have stayed here twice in early May before the busy season starts. This is a nice hotel with a good price during the off season.

Paradise793101, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! We look forward to seeing you in the future! Jeanne B.

"Just okau"

bhabes77, Minneapolis, Minnesota 28/04/2019

We came here for a soccer tournament. This is a pretty basic motel. Free breakfast was decent. Staff was friendly enough. The only major complaint is that is was just dirty. The floor in the elevator had food and garbage in the corners. Vacuuming is definitely not a priority. The carpet in the rooms were gross. I found ibuprofen laying on the floor and hair built up in the corners of the bathroom floor. Outside grounds were filthy too. Lots of cigarette butts everywhere. No need to go back.

"great people here, good service"

Teresa K, Oshkosh, Wisconsin 18/04/2019

This is my go to place when I come to the Dells. Location is easy on and off the freeway. My only issue is the hot tub floor needs some work, it can't be good to have it literally crumbling away under our feet.

"On the way to The Final Four!"

C771VEronw, Santa Maria, California 06/04/2019

Great Value.....Outstanding Staff......Nice Location! Entire Staff did a Great Job providing excellent customer service. Easy on and off access to and from I-94.Clean and comfortable room. Decent breakfast.

"Worth the Money"

PeacewithJustice, Lake Geneva, Wisconsin 06/04/2019

I stayed here instead of the motel where the conference was being held. It was well worth the money. Staff were very accommodating. I had two concerns; one was the noise of children running in the hallway upstairs but the woman who checked me in did note this and offered to put me on the second floor. The other was the smell of smoke near the side entrance of my hallway. I did not address this and the smell was not constant. The rooms and hallways were a little dated but clean. I am strongly considering staying here again in the fall for another conference.

"Customer service should be your first priority"

User 06/04/2019

this Was my second time staying at this location last year was a much better experience this year I had issues with the lack of variety as it relates to breakfast items, standards I also had an issue with front office staff lack of professionalism

"Late night check in"

Neuftee, Altona, Canada 05/04/2019

We were driving and it was getting close to midnight so we stopped at a Best Western as we trust the brand. I found a price on Priceline that was almost $20 less than the rate quoted by the front desk clerk. I showed him and asked if they could match that price as I'd been told by previous hotels to do so. He flipped around on his computer for a long time and then said he could not. By this time it was 2 minutes after midnight so I could no longer book it on Priceline so I paid what he quoted us. Not super pleased but otherwise our stay was good..... except for the lack of parking. 2 members of our party have severe mobility issues and there was only 1 handicap parking spot near our door. A little frustrated with the lack of accessibility.

"dells area best wetern"

Happiness29600089089, Sheboygan, Wisconsin 05/04/2019

Hotel is conveniently located in the Wisconsin Dells area. Very easily accessible from highway. Staff was friendly; check-in and check-out was quick and easy. Breakfast was fine - nothing outstanding but serviceable. General appearance of hotel is a bit dated but very well maintained and very clean. No USB port in room.


User 04/04/2019

I stayed this hotel because it had a for 4. 3 out of 5 rating. Singh's seemed modern enough but it was dirty from the lobby to the hallways to my Room itself. I don't think this is a chain issue I believe it's a management of this facility issue

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our property with feedback from your stay. Your input and the feedback from all our guests is vitally important to us.


Marlene L, Wisconsin Dells, Wisconsin 01/04/2019

Mom and I have been coming to this hotel for many years. Sadly, the last two times we have been disappointed. Staff is not as friendly, front desk people did not make us feel welcome which is unusual. Breakfast items run out and staff is not on the floor to refill. Seems they hide in the little room off of breakfast are. Hope things will improve, or we will be finding a new hotel to enjoy.

"Not our best choice for a weekend getaway"

timothyl56, New Holstein 30/03/2019

Went for a weekend getaway when we arrived Sue at the front desk was very rude. We got to our room and the keys from the previous night were there and there was garbage on the floor. The mattresses obviously have not been changed in years. The floors were dirty and the carpeting is very old.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our property with feedback from your stay. Your input and the feedback from all our guests is vitally important to us. I want to apologize that your experience here did not meet your expectations.

"All good except for"

Quest09111992231, La Crosse, Wisconsin 25/03/2019

everything was decent and clean and comfortable except for the late night noise from the neighbors who for some reason kept trying to open the attached door to me and my fiance's room from 11:30pm til about 2am. They were yelling and laughing and their kids were up also that late I am not sure why. It sounded as if they were intoxicated. I did call down between 1-2am to the front desk and the noise didn't stop completely until after 3am. To say the least we did not get a good night's sleep and had a very uncomfortable drive home.

"Wisconsin Dells mini Holiday"

penelopew640, WILD ROSE, United States 20/03/2019

Team Members were all very friendly and I found the hotel breakfast filling and delightful. If we needed anything our requests were addressed promptly. Was a nice relaxing stay and will be returning soon.

"Top Quality Motel"

Dennis C, Cuba City, United States 20/03/2019

Great place to stay and very reasonable off season rates. Lovely pool, whirlpool, and additional dry sauna. Don't see them at other places. Outstanding breakfast and convenient location in dells. Burger King, McDonalds,, Culvers, Starbucks and Paul Bunyon restaurants very close by (within one minute drive),

"Cleanliness an issue"

NorthStar43508457354, Minneapolis, Minnesota 19/03/2019

I was appalled and disgusted when I found a condom wrapper on the side of the bed! Thankfully, I discovered this at the end of our stay. I cringe to think what would have happened if my 9-year old daughter or her friend would have found this first. The kitchen area at breakfast time also needed cleaning up and refilling of numerous items such as silverware and some menu items. I've stayed at Best Western hotels before and have always had an enjoyable experience. This was definitely a disappointment. The only response I got when I informed the front desk was an apology. Nothing more.

"awful place"

User 18/03/2019

booked a room for Saturday 3/16/19 at 7:00 pm on Friday. got to hotel, only to find out they didn't have our room. and claimed it was for the night prior. Then told me there was nothing they could do. it was book. and there was no room available. Person acted like he didn't care. and dismissed me. Told me if I had a problem with it, to call customer service. So we spent part of our visit trying to fins a place to stay. Came across a very quant place called CLIFFSIDE RESORT. would highly reamend it. very accommodating. And was cheaper. Why would I book a room at 7:00 the night before, with a 2 hour drive for that night? would make no sense. Will never stay at a Worst western again.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Dear Scott, Thank you for speaking with me today about this issue, I would like to apoloigize once again for the confusion with your reservation. I am glad that we did get it resolved and if I may be of any more help please call me. Jeanne Bolgrihn

"Great, affordable, worth your time!"

User 17/03/2019

Worth the price. Centrally located, clean, breakfast was good and saved us time each morning - kids love the make your own waffles! Rooms were nice an updated (carpet older). Don't be fooled by the outdated exterior - diamond in the ruff for a great, affordable get away! Friends stayed other places & were jealous of us!


Journey08924995400, Gurnee, Illinois 13/03/2019

My husband and I stayed here for a mini getaway. The hot tub and indoor pool was awesome. I loved the mini waffle station and my husband loved the eggs for breakfast. The price is reasonable. We will be visiting again soon.

"Not group friendly"

andreaE9638LJ, Green Bay 11/03/2019

Hotel was good for the price - as expected. It was incredibly busy due to sporting events in the area. Many groups congregated in the lobby as there were many tables and the only area to do so. Staff constantly hushed people. No one was obnoxious or rude, it was simply loud due to the amount of people. Also, no alcohol allowed in the lobby - where all the tables are - another downfall for group get togethers. Would recommend as a single person or family stay, but not for large groups that want to meet together during the day/evening.

"Great Value!"

JohnStef, Wisconsin 27/02/2019

This is our "go to" hotel when we stay in the Dells!! Always clean, breakfast is hot and the kids love the pool area!!! Staff is always helpful and friendly. We have stayed at this property at least a dozen or so nights over the last few years and will continue to do so!!

"Very Comfortable Stay"

Budman2014480, Wisconsin Dells, Wisconsin 22/02/2019

Fantastic pool and hot tub. Warmest pool in the Dells. We have come here for many many years and continue to return just for the pool. The beds are very comfortable, unlike other hotels that are worn down.

"Group stay - softball tournament"

Journey50423939762, Fort Atkinson, Wisconsin 26/01/2019

Staff were kind, breakfast buffet was like all hotels but it was free. Rooms were good size, clean but in need of carpet, curtains & bedding updates. At the time our room deal was $72 a night for a team.

"Pleasant stay"

ShirlsPellLake_WI, Pell Lake, WI 21/01/2019

I came around 2:30 pm and check in was 4:00 pm. They were very nice at giving me a room early. Room was clean and no noisey people in hallways at night or maids in the morning. Nice relaxing stay. Will stay again.

"Great stay!"

User 20/01/2019

Overall, our weekend was a pleasant experience at the Best Western. Check in was fast and efficient. The desk clerk even offered to put all of us who were staying in a group in rooms next to each other even though we all checked in at different times. This was an unexpected gesture and much appreciated. Rooms were clean and beds were comfortable. Breakfast was the usual, but was very good. Coffee was amazing! Also loved the yogurt machine and waffle makers. The pool was warm and the hot tub was just the right temperature. I was very pleased with the price of the room as well. Very affordable. We would definitely stay again when coming to the area.

"Questionable Stay"

User 13/01/2019

Upon getting ready for bed we pulled the blankets back to find a used syringe and visably dirty sheets. The floors and obviously not been vacuumed for some time. We notified staff at checkout for them to respond with a shrug and said they could mention it to housekeeping. No concern for the fact that there was a used needle in a bed that a toddler had been playing on and was supposed to sleep in.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Hi Julia, We take our guests safety and concerns seriously. I appreciated you taking the time to speak with me Sunday. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I have spoken with all department Managers to ensure this will not happen again. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. Sincerely Jeanne Bolgrihn General Manager

"Family Vacation"

Getaway21829626566, Oregon, Illinois 02/01/2019

Best hotel stay I've had in a long time. Friendly staff. Quick service. Clean rooms and building. Pool was warm and a huge hit with the kids. Ample room in the room for a family of 6. Highly recommend!

"Bad experience"

Culture65813006707, Elk Grove Village, Illinois 17/12/2018

Rooms were not vacuumed when we checked in. they came to vacuum but it was still dirty. The breakfast facility had a lot of fruit flies flying around. The breakfast attendant did not care their was anyhitng missing. He had a big plate of eggs and was eating talking with the lady at the front desk. They ran out of milk and the breakfast attendant told us that he forgot to order it and that they would not have any for the rest of that day. It was the worse hotel experience I ever had

"Locals not welcome"

User 15/12/2018

A large group of us traveled 30 minutes from our hometown for a Christmas party. Because there would be alcohol involved and we didn't want to drive home, we made reservations for the best Western. When we tried to check in, we were turned away because we are "local" and they have too many problems with locals. The room was already paid for and they refused to refund the money because it was booked online. Other people in our group attempted to make reservations via phone and were not allowed to do so because they were "local." Bad business move for a chain hotel as I will not do business with best Western anywhere anymore.

BWAmbassadorInn, Manager at Best Western Ambassador Inn & Suites, responded to this review
Molly, Thank you for taking the time to complete your review TripAdvisor. We appreciate the opportunity that this provides me to further respond to you. Please check your private message. Sincerely Jeanne Bolgrihn

"Great stay!"

Jared H, Swartz Creek, Michigan 12/12/2018

Cleanest hotel for a great value. For $53 dollars we were expecting what we paid for, however not the case at all. Best Western Wisconsin Dells was one of the cleanest hotels I have ever stayed in, Great amenities and the staff was top notch.

"Clean and Comfy"

User 11/12/2018

Rooms were very clean and updated...we had standard king room. Spacious bathroom with heat lamp. Breakfast was good, typical selections. Wish hotels would add hashbrowns buffet style to the mix. Hot tub was very relaxing, all jets working & good temperature... hot how it should be, not warm. Overall, a very nice experience. Would return to this location and other BW's.

"Good hotel at reasonable price"

ryokogasuki, Chicago, Illinois 03/12/2018

We stayed at this hotel two nights over Thanksgiving. The room was clean, comfortable and seasonal price was attractive. Breakfast, which is included, was basic but had enough variety. The exercise room was not open at the displayed time. We had to go to the front desk so the lady can come and open it with her key. Service at front desk can use some improvement.

"Excellent included breakfast!"

User 29/11/2018

Excellent continental breakfast, quiet area, except for some planes during day time for the airport is behind the hotel. Is not a new hotel but is well maintained the linens are super clean, which i love.

"Great stay"

Carissa R, Plover, Wisconsin 29/11/2018

Definitely a good value for the price paid. The only thing that seems odd is that a 1 king bed room costs more than a 2 queen bed room. Otherwise our stay was great. The continental breakfast was yummy as they usually are.

"Great Stay!"

User 26/11/2018

We had a great stay. Our room was fresh smelling and very clean. The bed was extremely comfortable. The pool facilities were wonderful. Loved the hot tub. Breakfast was pretty good.I will definitely stay here again.

"One night stay on the way to Florida"

Deborah S, Alberta, Canada 18/11/2018

Very convenient location, very helpful staff, & a very nice room for a very good price. Not our first stay & won't be our last! Only disappointment was the breakfast. It wasn't as good as it had been during previous stays.

"No dogs allowed"

Ambassador223067, Duluth, Minnesota 01/11/2018

this hotel offers clean and friendly accommodations - to humans. our dog stayed in the car. Breakfast is a bit sketchy - coffee comes out of one spout to mix with water coming out of another. Make your coffee in room and avoid the lobby.

"Great Hotel!"

ibernadett, Chicago, Illinois 29/10/2018

We arrived in The Dells early so stopped by hotel to see when we could check in. They told us right away which was a plus! Room was big, comfortable and clean! Enjoyed a nice breakfast before check out and loved the yogurt machine! Great coffee! Will stay here again the next time we will in time we are in the Dells!

"Good hotel and a decent price"

JimOfMinn, Anoka, Minnesota 29/10/2018

Decided to stay half way from Minneapolis to Chicago. Break up the drive since we left after work. It was off season and the hotel was not full. Price was $30 cheaper from Best Westerns in cities before and after this location. Rooms were clean, quiet and had a good complimentary breakfast. Will stay again.

"Stayed at the Dells location for the State CC meet in Wisconsin Rapids"

KyleGomon, Oconomowoc, Wisconsin 29/10/2018

This hotel was great. The service and cleanliness were all top notch. The pool was a nice warm temperature and very clean. The rooms wer comfortable and clean. The staff was super helpful. They had a great continental breakfast that offered more than I would have expected.

"Not Sure"

seniors912, Nevada City, California 27/10/2018

Low price but I saw the low scale trashy people in high scale BW. I am not sure who is running this hotel but the hotel is renting low scale trash. I rented high scale hotel for a reason. I didn't mind to pay high price. Hotel was very clean and nice but other low scale guests around was too scary and bothersome.

"Could use a little more attention to detail"

Brenda A, Coralville, Iowa 22/10/2018

The Best Western is conveniently located just off the interstate. You can tell the hotel is a little older but still has some nice attributes. I know it is off season, but I was surprised to see how dusty the hardwood floors and carpet looked. The lamps were also dusty and the caulk in the tub needed a good cleaning. I also felt the breakfast was not as good as most hotels. I am accustomed to staying in mid range hotels and this stay was just not quite up to par, or maybe I hit a week when housekeeping was short handed.

"Just so-so "

Crbr S, Marion, Iowa 22/10/2018

We chose the Dells based on the proximity to Madison, availability of rooms for a reasonable price. Rooms in Madison were at a premium due to a home football game at the University of Wisconsin. Knowing the Dells is a summer tourist destination, we were fully aware of the hotel situation during the off season. We opted for the BW due to a Priceline deal. For the money spent this was fine. The room was clean however there were some odd things, no soap (which was resolved) and the bed skirts were tucked in which made the room look sloppy. Also the window was open. It was the 2nd floor so no safety issues but was odd. The layout of the room is different too. The vanity is by the door. Good that the shower/toilet are separated from the vanity just odd that it is right by the door. The closet had a door and walls which also blocked off the room. And the lighting was poor. The free bfast is less then as well. Cereal, eggs, sausage, waffles as normal all set up to get a volume of traffic thru during peak tourist season. Parking was limited and not well lite.

"Decent Hotel"


Close to everything and a decent hotel. Basic room, was perfectly fine. Depending on when you stay you may get free tickets to a waterpark. Just call and ask. When you visit the Dells be sure to take the little walk along the river. It's a lovely walk. The whole town gets very quiet after Labor Day so if you want it to be a little more lively visit this area in the summer.

"It felt like home"

JPFleming, Eureka, MO 20/10/2018

My wife and I spent a pleasurable three nights at the Ambassador Best Western in Wisconsin Dells in October. It was obviously the off season and we still had a positive experience with the staff and amenities. We used our location as a home port to a couple of Wisconsin day trips to Green Bay and Milwaukee. The hotel was well kept and clean. I would recommend it for extended stays or just one night while passing through. It felt like home!

"Best Best Western!"

Kristin M, Addison, Illinois 12/10/2018

Upon check in, the front desk girl greeted with a smile and was very friendly. I always enjoys this Best Western. I almost always use them while on business . Thank you for the great new decor. I always enjoy my stay.


Expo2014, New Ulm 08/10/2018

Very nice, easy on and off the freeway. Quit area and clean rooms. The staff was very helpful and friendly. We will stay again. Access to restaurants and fuel very easy. Food delivery was very quick. Nice amenities.

"Best Value in the Dells area"

Patti L, Bentonville 02/10/2018

I knew I would be passing through the Dells area and found this gem with great reviews online before my trip began. It was perfect! A little older but super clean, VERY affordable and a comfy bed!! The staff was EXCELLENT! Couldn't ask for more out of a 12 hour stay. Thanks Best Western!

"Weekend stay"

Stephen G, Hartford, Wisconsin 01/10/2018

Our family stayed here over the weekend for our grandson's baseball tournament. The hotel was very clean and included breakfast. They also had in-room mini-fridges, which is quite convenient. The hotel staff was very attentive.

"Two week stay was great"

User 26/09/2018

Stayed here for two weeks in August. Was very happy with this hotel. Check-in quick and easy. Room 374 with balcony and pool view was spacious and clean. Hotel is in a good location with plenty of parking and short walk to Denny's. Breakfast served daily was ok, alternate days sausage and eggs or biscuits and gravy with eggs, every day pancakes, fruit, bagels, bread, cereal and yoghurt. Room was spacious and cleaned most days (think we missed a couple of housekeeping visits by putting DND on the door whilst we went for breakfast). Beds were comfy. Only thing the room didn't have was a safe, not that we had any issues but its always piece of mind to have one. Couple of tornados in the area when we were there, staff were good at getting people to safety with torches etc. All in all a good hotel, would stay again if in the area.


Linlake, Chicago, Illinois 13/09/2018

My husband and I stayed for 4 nights over the weekend after Labor Day. The room was spacious, clean and the beds/pillows were beyond comfortable. The wifi was reliable. The rooms with patios or balconies are very nice - and face the outdoor pool - but are very far from the lobby and breakfast area. The location is excellent. We were disappointed that the outdoor pool was closed after Labor Day - as it was one of the primary reasons we chose this motel - although they do have an indoor pool which we did not use. I'm not a big fan of rooms where the sink and vanity are outside of the bathroom - as it is here. But that's a personal preference. The front desk staff was mediocre and not particularly helpful or accommodating. Our room key was "miscoded" and deactivated half way through our stay - which required our having to go to the front desk late at night after a very long day out. There were no apologies - just a generic "oops". Overall - if you stay during the summer - I would get a room overlooking the outdoor pool and enjoy a spacious, clean and comfortable room - or if you don't care about the pool - it fits the bill overall.

"Tornado Alert & Thunderstorms"

Vanna G, Honolulu, Hawaii, Usa 10/09/2018

Overall a good hotel experience. I must admit as other reviewers stated hallways did have a musty odor & our tub had black mold in the caulking. Other than that the rooms were welcoming a good value with free hot breakfast. We enjoyed the convenient Chinese buffet adjacent to the hotel as there is no restaurant on site. So much for free passes to Noah's Ark! We were on our way to Yellowstone and thought a quick dip in the nation's largest water park with a stop in Wisconsin Dells would be fun but derailed by the weather.

"A great overnight stay"

Al S, Coloma, Michigan 05/09/2018

It was a great place to stay. would do it again when in the dells. The room was clean, comfortable, I couldn't find anything that I wanted that it didn't have. If you liked walking you can walk to the river walk and downtown.

"Better than others in the same price range"

mikesourile, Dodgeville, Wisconsin 04/09/2018

Comfortable accomodations and a professional staff combined with the amenities offered provide for a pleasant stay without breaking the budget. This property has all your needs under one roof and located near all the Wisconsin Dells attractions you want to visit. Did I mention ample free lighted parking? They have it!

"Quick family trip."

User 31/08/2018

I would stay here again. Great value for in season visit to the Dells. Only downfall was the lights to the outside pool were broken so it closed at sunset. They also had issues opening the outdoor pool on time.

"A little "Hidden Gem" in the Wisconsin Dells"

User 30/08/2018

My overall stay was wonderful. The Staff is like family - courteous & helpful. Continental Breakfast was delicious and offered a wide variety to choose from. My room had all the amenities that I needed - Refrigerator, Microwave, Coffee Maker, Free WIFI Internet, Cable TV. It was like a home away from home. And the rooms are reasonable priced. One does not have to stay at the "Big Exotic expensive water park/hotels" to experience a pleasurable time in the Wisconsin Dells.

"Great experience"

User 29/08/2018

Great value and amenities. Water park passes, breakfast, indoor and outdoor pools, good internet, and great location. No matter the weather there is always something for us to do while there. Staff are always helpful and rooms are clean.

"Check in from HELL!!!!"

dannielle425, Madison, Wisconsin 26/08/2018

The property is big I was excited when I arrived to entrance 6 the one I was told to use by front desk. I had a 2 year old a 3 year old a 6 year old and a 14 year old we arrived late and our excitment quickly turned into fruastration. The door was just black nothing no keys worked we went to the desk 3 times for new keys before deciding to try a differnt enterance we went to enterance 7 again nothing! We got in at enterance 2 however our room was a mile away from there and the handwritting was poor on the envelope saddess looking 8 I have ever seen so ddint know my room number once again had to go back to the front desk where I got no apology I was treated like I was rude for being upset trying to explain how hard it is to lug 3 small children and 4 plus bags around that hotel. Staff said Im just night audit so I don't know anything. Property is outdated and needs a face lift!

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for your review, it allows us to correct the issues that are presented to us. After reading your comments about your stay and the service received during your stay with us; first and foremost I want to sincerely apologize for this. I would have been frustrated with the keys not working as they should have. I am disappointed in the staff that you interacted with, we will be having a meeting with the staff and letting them know how they made you feel and how it should have been handled. If you would like to discuss this further please call me at 608-254-4477. Jeanne Bolgrihn

"WORST Western.. AVOID"

AAC68776, Sioux City, Iowa 25/08/2018

We came for a family vacation, next to a Denny's so that was a plus. But that was the end of the list. Teeny pool, breakfast was a ZOO with long lines, running out of everything, and malfunctioning waffle makers. Our key cards stopped working multiple times, leaving us locked out in the rain, and the employees had zero sense of urgency in helping us. Most hotel employees did not even make eye contact or respond with an audible word. Never ever staying here again.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
After reading your comments about your stay and the service received during your stay with us; first and foremost I want to sincerely apologize for this. I am disappointed in the service that you received while staying with us. It is unacceptable and does not represent the Best Western standards. I would like the opportunity to speak with you. Please feel free to contact me at your convince.

"Great place to stay"

dr_j_now, Germantown, Wisconsin 23/08/2018

This was just a weekend stay, but it was overall a very positive experience for us and we enjoyed our stay. We had some room problems initially, but the desk staff and maintenance team were great in getting it sorted out and us into a new room. They were even able to comp us without us asking, which to me shows that they clearly care about customer satisfaction. The staff was all very friendly, breakfast was great, albeit busy, and the rooms were clean and comfy. The included Noah's Ark passes were a primary reason we stayed here as it definitively makes it a great value.

"Reasonable price, nice stay."

timothysS2605RP, Mapleton, United States 21/08/2018

This was a relatively short, family vacation, but we did spend 3 nights here. We actually arrived a day early so we stayed in a standard room. The next two nights we stayed in a family suite. The standard room was fine but the family suite with pull out couch and two queen beds, two tvs, worked really well for our family. The couch area actually had two deep skylights which on the one hand were very cool, but on the other hand if you actually use that area for sleeping like we did - there is a lot of light that comes through in the morning which didn't bother me but we had a bit of a late riser in there so something to note. We had a little trouble regulating the temperature in the room is was quite cool if not cold. I suspect that they are trying to keep the A/C cool to deal with humidity issues that I've seen in other posts. We did ask for additional blankets on night which weren't available and asked the second night and they were available. The bathroom fan was little noisy and the filter outside the bathroom not sure whether that is air return should be changed by the looks of it. However, the staff was good and overall the family suite was quite large and good for us. We also liked the indoor and outdoor pool and hot tubs, we had options no matter what the weather was and they were generally warm which was good. The breakfast area could be bit of a zoo mostly in that 8 to 8:30 a.m. time frame, but I went earlier one day and it was quiet. However, it was nice to be able to get something without leaving the hotel. I also liked the location. You do get Noahs Ark passes which we didn't use so in a way I felt like we were paying for something we didn't use so wish there had been another option, but overall this is nice and reasonable relative to other places. If we are in the area, we may stay here again.

"Horrible experience"

User 16/08/2018

The room was damp, dirty and with an odor. Two light fixtures were broken. Two towels for a reservation of six people. Horrible guests services. Paid $300/night. Dirty indoor pool. Horrible experience.

"Great stay for a great price"

N9918AGjamesj, Stevens Point, Wisconsin 16/08/2018

This hotel is nice and clean. The rooms were very clean and had an modern decor. The check-in had a long line of people, so two more employees came out to help, expediting the process. That was a relief because we had a long day and wanted to get into our room. The breakfast area had a great variety of items and plenty of places to sit in the spacious lobby!


rosieposie1971, Huntley, Illinois 14/08/2018

A wonderful family hotel. Always stay at Best Western. Staff is always friendly and professional and rooms are very clean. Pool is great, also hot tub and sauna. Early check in for the Noah's Ark passes

"BW In Dells"

User 14/08/2018

We had a nice overnight stay. The staff was friendly and rooms were clean. The outdoor pool was nice and enjoyable. Complimentary breakfast was basic, but was expected. Only issue was even tho Noahs Ark tickets included with stay, parking was not and was an additional $15.00 per day.

"Excellent value"

fredfO8373HW, Canton, United States 14/08/2018

For the price of about $100 and the location this was a great value. Hotel was clean, ample room, and actually didn't skimp on the towels. Shower was very warm and didn't run out. There always seemed there were enough staff to accommodate. Two pools; one indoor and outdoor. The outdoor pool was refreshing and had a nice picnic area with picnic tables and grills under a nice shaded shelter area. Also a plus that there were outdoor dedicated restrooms. Also a kiddie pool area all in the same confines. Very pleasant.

"Very Poor Service from staff"

jas218, Marshall, Minnesota 06/08/2018

I stayed one night with my two children. It took almost three hours to get a roll away bed delivered to our room. I spoke to the front desk several times (4) and each time they said they would call the "runner" for the night but would not do anything else. When I asked if I could just get an extra blanket and have someone sleep on the floor the front desk person said she could not because that is a housekeeping role and the "runner" would have to do that. Also heard two other major complaints as I was at the front desk that the staff did not deal with at the time.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for leaving feedback from your recent stay with us. We want all our guests to have a great stay with us. I do apologize that you experienced issues receiving a roll away. We will definitely address your concerns with the appropriate departments to ensure the matter is resolved. We would love to have you give us another chance and we look forward to welcoming you back.

"Day trip"

User 06/08/2018

My husband & I stayed one night. When we got there to check in the lady behind the desk was on the phone & it seemed to be a personal call, it wasn't until another employee walked up & asked if we were checking in that we got greeted. Once that employee greeted us the girl that was on the phone e hung up immediately & asked for my information. From there it was okay we got one our room it was clean but the bathroom had a musty smell so we shut the door & kept the fan running hoping to clear it out. I liked that our room was on the first floor directly leading out to the pool, but our sliding door had a very hard time locking. We went to the complimentary breakfast & was not impressed we went to eat elsewhere but I wasn't too surprised because it was a hotel breakfast.

"Great Dells hotel"

Turtle549, Lahaina, Hawaii 02/08/2018

You want a water park at your hotel, go pay for it. If you want an affordable, clean facility with friendly, and helpful staff Best Western Ambassador Inn and Suites is a good choice!! With the location away from the hustle and bustle, it is quieter and more relaxing. Front desk staff is helpful, efficient, friendly and respectful, actually this goes for all staff we encountered. Yes. It can be busy at check-in time of 4:00, so check out the Dells until 5:00 and have personal service with most-likely no wait. The indoor and outdoor pools and hot-tubs where clean and well-maintained and great after hours in the vehicle. The included breakfast was great; however as expected, it can be busy from 8 to 9. The facility and grounds were clean and maintained. A real bonus was the four passes to Noah's Arc which, was a great time. Another bonus were the pool-side barbeque grills with picnic-tables located under shelter.

"Not what i expected"

kenneth743, michigan 01/08/2018

Things started out bad when I discovered on Friday the 27th that they had already charged my rooms for the first nights stay at 10am. I had informed them I was going to use another card when we arrived. The general manager took care of that thank goodness. Upon arrival late that night the front desk girl was very confused about my rooms(we had two), after much confusion we got our keys. For the price we paid I was looking for a much nicer room, the furniture was outdated and the bedspreads were from the 70's. Thank god the beds were at least comfortable. Breakfast on Saturday was ok, I felt sorry for the one woman that we saw doing all the work. The eggs were runny and not good at all. To get our free Noah's ark passes we all had to show up at the front desk and let them put the wristbands on us. Sunday morning breakfast was super crazy , people everywhere. Between people eating and getting wristbands you couldn't walk. Dirty tables and counters,we ate what they hadn't run out of and stopped at McDonald's on the way out of town. If I'm paying these prices we'll stay at Mount Olympus next time. Seems like no one cares staff wise because it's a summer job and they won't be back. A lot of the staff was from overseas which I understand because there's that that many people in the area.

BWAmbassadorInn, Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for leaving feedback from your recent stay with us. We want all our guests to have a great stay with us. I do apologize that you experienced issues regarding your reservation and payment. We will definitely address your concerns with the appropriate departments to ensure we fix the issue. I also apologize that you were unsatisfied with your breakfast. We would love to have you give us another chance and we look forward to welcoming you back.

"BEWARE the pool and check-in. Otherwise, a good stay"

Rebecca F, Michigan 31/07/2018

Our check-in was not good. We came into town around 2 and the woman said, "we aren't doing early check-ins" with barely a greeting. So when we came back for our 4 PM check-in, there was a long line of guests waiting to get in. Luckily, I stood there with my credit card, driver's license, and Best Western Member card, and just handed it over. I checked in really quickly, at that point. Our room was a good, very standard BW room. Comfy beds, quiet, and decent amenities. The indoor pool had so much chlorine that it completely bleached out my daughter's suit and hair after one hour. There was a heated outdoor pool, too.

"Service wasn't very good"

willieboy1, Peru, Indiana 30/07/2018

I didn't care much for the young woman at check in. She wasn't very friendly she acted like we were a bother. She was talking to another employee and just ignored us. The hotel in all was pretty nice.The breakfast could have been a little better.

"Hotel can not handle the traffic in breakfast area"

lvshvnfn2005, Milwaukee, Wisconsin 30/07/2018

We've stayed at this hotel before and this time around, the hotel must have been at full capacity because the breakfast area was full of guests Saturday morning, so tightly, that you could not even move to get a waffle and the sausage and eggs were gone after waiting in a line for 15-20 minutes. They could not keep up with the amount of people. There were no tables to sit at. Also, our keys to our room did not work on 4 separate occassions, which was a big inconvenience. When we checked out, they did not ask how our stay was and when mentioning our experience about the keys not working, they were not interested in making us happy-no discount was offered. Housekeeping did a poor job cleaning our room (forgot to empty trash, replace new towels). Outdoor pool is awesome and room was spacious (1 king, 2 queen room)


mw852018, Eveleth, Minnesota 26/07/2018

The breakfast service struggled to keep up with the large crowd, but otherwise, it had everything we wanted. The staff was friendly and helpful, the rooms were clean and well maintained, and the location was very close to a selection of restaurants and a convenience store. The large pools and hot tub were very nice if you didn't mind a small crowd.

"Best night ever"

heidilarios, Green Bay, Wisconsin 24/07/2018

It was an awesome experience and we will return next month for a longer stay. It was really nice to have the balcony over looking the outdoor pool, and the grills were an added bonus!! We usually spend times in the Dells by camping, but this experience was so pleasant that I will do it again.

"Softball tournament July 18"

User 23/07/2018

Rooms were clean & updated. Breakfast food was poor/ eggs were watery, everything else is sugar based. Had to ask for a hairdryer 3times before received. Had to ask for a bill at checkout. Internet service was slow. Ice machine didn't give out much ice.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for taking the time to review your most recent stay on TripAdvisor After reading your comments about your stay and the service received during your stay with us; first and foremost I want to sincerely apologize for your stay not exceeding your expectations as we aim to please every guest while they are here on property. Cleanliness as well as our customer service are two of the many areas we take pride in as a staff.

"A great hotel with great amenities."

C3724DEpaulg, Bozeman, United States 22/07/2018

We stayed here for the third time last week. The staff was polite. The room was clean and comfortable. The pools were busy with kids but clean and warm and again while the breakfast area was busy the overall menu was worth the wait. Best of all the stay cones with passes to Noah's ark which basically pays for the room! We even got an upgraded room thanks to our elite status with best western. Thanks for a great stay!

"Price was higher than value we felt we received. "

MrsDefo, Liberty, Missouri 20/07/2018

Let's start off with positives, clean enough room, large selection at breakfast, heated outdoor pool was awesome!!! Quiet, good sleep, nice sized spaces, pretty fitness center. The not so greats, splash grounds were filthy, guessing from rain water, bathroom smelled like mildew and had visible mold in shower seals. Breakfast was extremely packed and over crowded. Indoor pool way too much chlorine. Bedding was too small for the beds. And the free water park passes get put on you as a bracelet and only work if you're still staying with them or on day of checkout, so if it's rainy or storming or cold, you're outta luck. Overall it was an ok stay, just not really a $130 place...more like an $80 place. Old and musty.

"In town for an Event"

bobo1Ky, ky 16/07/2018

Rooms were clean and most of the common area was clean. I did notice that the elevators seemed like it had not been swept out for the 3 days I was there. Breakfast, I know its complimentary but the eggs were not good at all. Very watery and just not good. The sausage was not what you would call browned, it was more grey. Couldn't eat that either. The waffle mix was good, and I also commend them for having 3 waffle makers. Most of the time there are one or two. With three of them it was much easier to get what you needed. The hotel has an indoor and an outdoor pool. The wifi worked real good. They also offer free tickets to one of Noah's Ark Water Park with your stay.

"Fun family getaway "

Tontravel, Holland, Michigan 15/07/2018

We spent 2 days at this hotel. Just far enough from all the hustle and bustle. The pools were great. Our room was clean and large. We had a king bed with 2 queens. Perfect for our family of 4. The breakfast had lots of options. The bonus was the passes to Noah's ark water park. We loved it there and it was free.


DANIONE, Hebron, Indiana 11/07/2018

We stayed in a 2 queen bed room.#227 Big had plenty of room.Bathroom had a musty smell.shower curtain had a faint yellowish stain on bottom. Water from shower didn't drain well. If you took a shower water would rise half way up your leg! 2nd day told housekeeping , they said they would have maintenance check it out. Never fixed it. Bed was hard. Went to walmart to buy a comfortable pillow. indoor pool was nice. Breakfast was ok. As a Bw. member I wouldn't stay there again.

BWAmbassadorInn, Front Office Manager at Best Western Ambassador Inn & Suites, responded to this review
Dear Danione, I am deeply sorry that we let you down. I have notified all departments to log all contact with guests to insure we are servicing every call. I know nothing can change the experience you've had with us, but I assure you that your feedback will assist us in improving our service for future guests. Sincerely, Matthew Bender Front Desk Manager

"Poor customer service!"

Richard R, Cortland, Illinois 10/07/2018

Checked in at 4:26 Saturday July 7th the first thing I noticed was the front desk area smelled like a swamp. A blond female makes the comment she hopes none of the customers ruin her day, Isn't it there job to make the customers day better? Her and the other male front desk person made more comments they have the attitude its them against the customer, not the people you want at the front desk! the hallway carpet was filthy and so was the elevator. Fortunately the room was clean. Heard people above us running around and people running down the halls late at night. The hotel needs to upgrade the front desk help get people who want to help there customers!

"Disappointing experience."

clauer, Kansas City, Kansas 08/07/2018

The front desk workers seemed disorganized and overwhelmed. The check in time is late. The main floor hallways and restrooms were not clean. Our room was only okay. The layout and pool entrance are not convenient. The breakfast area was a crowded mess for a mediocre breakfast. Would not stay there again.

"comfortable and safe"

svee92, Woodstock, Illinois 08/07/2018

When we first checked in to the hotel room, there was a weird funky smell, however it may have been the AC because after a while the smell went away. The TV was a great size, the sheets were clean and very comfortable, the bathroom was small but clean, coffee in the room was nice touch. Overall we really enjoyed our stay, it was almost like being home with how safe we felt in the hotel. Added bonus of free breakfast, which was delicious and filling. Didn't get to try the pool or the gym, will most likely try them next time we visit. The staff was SUPER friendly too! Kudos!


User 05/07/2018

I booked a 2 queen with sofa and got no sofa the manager claims my room was only 2 queen it did say that but in the details below that said there was a sofa. So i paid 296 for a typical queen room. I know what i booked they said they had no more rooms all sleeper sofas gone. Other than that beds were comfy, chairs needed padding, pools were clean and heated few towels on rack exposed wires in sauna light. Outdoor pool and spa very nice kids splashpad nice, 2 grills which were filled with one family all day and night so no one else could use. Fitness room clean, breakfast was excellent! plenty of space to eat. I rate 4 stars

"Poor Mgmt leadership"

Tammy B, San Diego, California, United States 03/07/2018

Check out is 11 am / check in 4 pm. Arrived at noon. Room type booked was not available. All open rooms known by at minimum noon. Mgmt would not assign room until cleaned and inspected. Managment personal and process not proactive / not service oriented. POINT: Mgmt Not willing to contact housekeeping to figure out empty room nor estimated time of availability. Finally got room at 1:30 pm. Not in area originally indicated that we were told we had by the front desk personnel. Overall poor communication and service.

"Family Vacation"

User 29/06/2018

Outdoor pool was warm but splash pad was freezing! Breakfast was fairly decent! Elevator didn't work so we had to carry cooler up 3 flights of stairs and got no help then when leaving saw a lady getting her cooler carried up a little annoying but otherwise overall was a fine stay.

"Nice Getaway!"

Jan1014, Decatur, Illinois 25/06/2018

I stayed here for three nights and enjoyed my stay. The hotel has both an indoor and outdoor pool which worked out well with the uncertain weather. We took advantage of the free waterpark tickets and enjoyed a day at a waterpark. The rooms were spacious, beds comfortable, and the large TV was a nice bonus. The breakfast was delicious with enough variety to keep us happy for three mornings. We enjoyed the yoghurt machine with toppings and the smaller waffles were less of a commitment than the larger ones at most hotels. The hotel is located on the edge of the attractions so it is less congested and quieter which I appreciated. No complaints!

"Not impressed!"

Angee1026, Springfield, Illinois 19/06/2018

I was really excited about staying at this hotel. We came for a one day basketball tournament and to explore the Dells and have fun at Noah's Arch the two following days. Did a lot of research on hotels in the Dells before I booked this one and had all other 10 parents book this room as well Since I'm in charge of hotel bookings. This was the first time for my family being there. The reviews looked pretty good, so one reason behind my excitement. Some of our group had arrived Friday night and stayed at this hotel and got the updated rooms so they were the lucky ones, another reason I was excited, they were telling me how nice the rooms were. I thought my room was going to be updated, boy was I wrong. The first night we stayed at another hotel because we arrived late and found a better deal. Couldn't see myself paying 199.99 for a night when we were arriving at 11pm. So I found a deal on priceline for Springhill Suites for 53.00/night. Score, and LOVED the room. Only mistake I made is not staying there the other two nights. Second and third night we stayed at Best Western. We arrived at hotel after the games Saturday and checked in, dropped bags off and hurried out. Bad mistake. Arrived back late that night and went right to bed. Next morning we all get up and go out to water park. So one night done. I come back to shower after water park and apparently they forgot to clean it. There is hair left over from the person that stayed before is. GROSS! Why complain, I have already stayed in a dirty room one night. Just have to get through another night. The room we had did not smell very good. If we turned our air on 67 it would continue to run and the air would circulate so the room didn't smell as bad, but who wants to freeze. Once we turned it to 70 and the air shut off for a while, well not very good circulation causing a musty old room smell. The floors are very squeaky. The beds are comfortable. I have had way better breakfast, but your are staying at a hotel. Both mornings they offered the same thing. No switching it up. I had no problems with the staff, but again I didn't complain about the hair or the room to them. Not sure if I would have had a problem if I had more interaction. I did take a picture of the hair. But I always say, you never know until you try it for yourself. Oh, and Priceline had rooms at better rates. I almost asked them to match it but I was trying to have a peaceful stay. I will probably stay else where when we go again. I actually did stay elsewhere and room was ALOT nicer and ALOT cheaper.

"This is the only place I will ever stay at while visiting Wisconsin Dells."

User 18/06/2018

This is the only place I will ever stay while visiting Wisconsin Dells. It has everything you need to make your stay comfortable. Our room was spacious, very clean, wonderful staff a great variety for continental breakfast.

"Very good"

User 29/05/2018

It was extreamly cheap, noahs ark was awesome, staff was super friendly, only negative I can say is the room doors don't like to unlock with the swipe card. But otherwise it was an amazing vacation!!!

"Nice breakfast"

RyanL10, Lansing, Michigan 28/05/2018

Only stayed for one night so I don't have too much to say about the place, however the beds were comfortable and the breakfast was good. I did enjoy the toppings for the waffles, this was the only place I have stayed that provided a toppings bar for your waffles. The girl checking us in was new and forgot to have me sign the paperwork, which I came back down to do. But overall the staff was friendly.

"Excellent hotel"

Karen B, Delafield, Wi, United States 17/05/2018

Very clean and staff was helpful. Large breakfast area. Easy to get to highway.would stay here again.It is a non smoking hotel which is a plus. A lot of restaurants close by . Would recommend for anyone.

"Business stay"

avmarine2018, Arbor Vitae, Wisconsin 17/05/2018

Overall good for the price. Room had squeak floor and breakfast tables not cleaned after each guest. Food quality was very good and sufficient with many choices. Would stay there again. Internet was quite good.

"Great Motorcycle Stay"

eddilla2018, Grayslake, Illinois 14/05/2018

Needed a clean and comfortable room and the Best Western in Wisconsin Dells was just what I needed. Staff was extremely friendly and even helped me with an iPhone charger. I will definitely stay here again.


User 14/05/2018

I had a stressful checkin with the front desk manager, at least that what was on her tag. The room was nice and seemed updated since I was last there but I wouldn't pay that price for the room again. I didn't eat the breakfast so I don't know what it was like. Checking out, the morning staff made up for the check in. 7/10 would not stay again only cause check in service though. It really put a damper on the whole night

"I enjoyed my stay ??????????"

latonya2carter, Chicago, Illinois 08/05/2018

My stay here was Wonderful. 10 Stars????????? Thank you Matthew for your great customer service. The hotel was quite and clean. The breakfast was good and fresh. My Favorite Hotel ever. Thanks to all Chicago Love

"Really enjoyed our stay away from the crowds"

HemisphereRambler, Bolingbrook, Illinois 04/05/2018

Stayed here for a quick overnight mid-week in the off season. I like the location where you are close to major roads, but still well away from the bulk of the Wisconsin Dells traffic. The desk attendant that checked me in was friendly and helpful. The room was massive, spacious, clean and quiet. We had a king bed, and two queen beds. Plenty of room for the family and a bit of privacy. The pool, sauna and spa were all clean and in good working order. Breakfast had quite the variety as well. Multiple waffle irons for the crowds, and a yogurt parfait/dispenser bar - first time I have ever seen this, and I hope to see it more often. Next time I am in the area, I will look into staying here again.

"Soccer team hotel"

Geno M, Green Bay 30/04/2018

My family stayed here for our boys soccer tourney. Great location for the Woodside sports complex and plenty of restaurants in the immediate area. The hotel was clean, rooms had a frig and microwave (yea!) and the kids really enjoyed the pool. Breakfast was decent and the staff did a great job replenishing the food (it was busy!). I would stay here again.

" Very clean "

csinger1227, Horseheads, New York 27/04/2018

Very clean. Comfortable bed. Friendly staff. Breakfast standard morning hotel fare. We weren't here for rhe Wisconsin- Dells experience but this hotel would be really kid friendly. It had a nice pool.

"Great stay"

smileyface21, Appleton, wi 20/04/2018

The staff, the breakfast, the room...all great. Absolutely no complaints! Clean everywhere. I did think the hot tub was a bit dirty but not horrible. It was busy and it was a snowstorm. So hats off to the staff

"A good option for us when we got snowed in!"

Paula D, Janesville, United States 16/04/2018

Leisure trip for basketball tournament. A snowstorm struck & we and a couple of other families made a last minute decision to stay over. Ease of getting rooms, check in were excellent. Comfortable stay and it worked perfectly for us.

"Excellent stay"

Deborah S, Alberta, Canada 15/04/2018

We stayed at this hotel for one night on our trip back home from Florida. The staff were friendly, courteous & helpful. The room was clean, comfortable & well decorated. The breakfast was also very good-especially the waffles! We didn't use the pool, but other guests we spoke to told us the pool was great. We would definitely stay here again.


User 14/04/2018

Service was fine but slightly slow since they were training a new employee, lobby and outer appearance was fine. Room had some cleanliness issues: Floor did not appear clean. Bed was comfy and clean, bathroom area was clean.

"Great Hotel"

User 08/04/2018

This hotel has never let me down. I've stayed here a few times over the years. Clean, nice size rooms, breakfast included, reasonably priced, and nice pools. A previous post complained about the front desk. I've never had any issues with the front desk staff and they were always responsive and accommodating to me. I always recommend this hotel to friends and will stay here again.

"Disappointed "

Carmen A, Mount Horeb, Wisconsin 08/04/2018

Not enough staff for the size of the hotel. Front desk was always busy i called to get a few things i had to leave a mesage. They called back at 11 p.m. we were already asleep. Woke the baby up. And the most disappointing part. The pool was closed all weekend. That was the main reason we booked here. The hallways smell like bug spray.

BestWesternHotels, Corporate at Best Western Ambassador Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Pleased with our stay"

Donna S, Bolingbrook, Illinois, United States 04/04/2018

It was clean the staff was great great value thanks for caring and being so polite will be staying there again and our future trips to Wisconsin Dells located to easy access to the Wisconsin Dells attractions and waterparks

"Nice Clean Spot To Stay"

User 25/03/2018

My husband and I stayed here for 2 nights. The room was clean and furnished modestly. The sink in the room was right next to the door, which was awkward. There was a fridge, microwave, and coffee maker in the room. The hotel has a self serve breakfast bar which had a nice assortment but, the eggs were powdered and mushy. The staff is nice and very helpful. The pool is nice size with a hot tub. I noticed some mold on the tile of the hot tub. Over all an OK place to stay.


Michelle H, Chicago, Illinois 22/03/2018

We had stayed here for a wked volleyball tournament. The hotel did a good job of grouping the players rooms together however the room key cards never worked right. Fri. & Sat. between my husband & I we had 6 key cards, some would work on our room door but then wouldn't work to get into the hotel from the parking lot or into the pool then some would work on everything but our hotel room. Basically every guest had that issue. When our room was cleaned only the garbage was empty and used towels were taken. Beds were not made nor was a set of clean towels left. So we had to track someone down to get towels.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for leaving feedback from your recent stay with us. We want all our guests to have a great stay with us. I do apologize that you experienced key card issues during your stay. We will definitely address your concerns with the appropriate departments to ensure we fix the issue. We would love to have you give us another chance and we look forward to welcoming you back.

"Great Value"

sjohanknecht, Oshkosh, Wisconsin 09/03/2018

Our family stays in the Dells area over six times a year for sports tournaments in volleyball and basketball. This Best Western is a great value with: caring staff, spacious rooms, wonderful breakfast choices and nice amenities to boot.


Lakerspud, Michigan 05/03/2018

Room was clean. Plenty of hot water for showers. Comfortable beds. Was a little noisy at times. Convenient access from 90/94 and good location to Dells activities. Plenty of parking for large vehicles.

"Leaves much to be desired"

User 03/03/2018

My ranking is due entirely to the attitude of the young man working at the front desk. We booked three poolside rooms so we could reminisce with college friends around the pool. See photo of our poolside rooms... When we asked how poolside could be on the other end of the hotel from the pool and in 3rd floor the check in kid said... Der uh it's outside. Me:Pardon me? Him :Pool's outside Me : It's March 1. In Wisconsin. Him with attitude : yeah. So? Me: we booked a pool side room so we could sit around the pool outside our room. Him : this all I got Me: this isn't poolside Him :well technically it is Me: it's third floor overlooking the outdoor pool! Him : yeah! Me: is March 1 in Wisconsin! Ok... could you adjust the rate for a regular room. Him : well no. You got poolside.. Me: could I speak to the manager please? Him : it's just me here. Me : could you leave a message for the manager to contact us in the morning? Him : no you'll have to come down and talk to her tomorrow. Me: could you please leave a message... Him interrupting : yeah yeah yeah kk OK. I'd never stay here again. Besides the service... Rooms are fine. Pool seems nice. It's a convenient location. First couple haone

BWAmbassadorInn, Manager at Best Western Ambassador Inn & Suites, responded to this review
Dear Mr. & Mrs. Connell, Please accept my sincere apology, I am very sorry to learn that your experience with one of our Front - desk Representatives, was less than adequate. I understand your frustration and disappointment when finding out that our Pool View rooms overlook the outdoor pool. Especially since you and your friends were planning on relaxing and reminiscing around the pool. Having made a simple request to have the room rate adjusted to a standard room was very understandable and should have been offered by the front-desk representative. Your request to be contacted by management should have been handled in a different manner, I would have been more than happy to call you or meet with you in the morning. It was a pleasure speaking with you on Sunday, and I do thank you for your time. We will be using your comments while training / retraining our front-desk representatives. We value our customers and understand how important it is to offer exceptional service. It will be my pleasure to assist you in making your future reservation, please just ask to speak with me. Sincerly, Jeanne Bolgrihn

"overall just great!"

235vacationmom, Minneapolis, Minnesota 03/03/2018

I stay here every year in March for 3 nights during a volleyball tournament. The hotel looks small from the front entrance, but it spans back far and actually has many rooms. I always stay in a King-bed room, and am on the 1st floor. I like being able to park my car right outside my window. Despite the number of people (sports teams) staying here, it was very quiet. The room is VERY spacious, as is the bathroom. In addition to the nice-sized fridge, microwave, and work desk, there is also a chair with footstool, which is a nice option instead of always sitting on the bed or office chair. The bathroom was VERY clean, water is hot, water pressure is adequate. The breakfast is your usual, but did include eggs, sausage, and some whole fresh fruits. I've used the workout room several times. There are 2 treadmills, 2 ellipticals, some free weights and a weight machine. It gets a little crowded at times, but works. The treadmills are a little old and clunky, but they work just fine. The toiletries are a little sparce-- If you use shower gel or lotion, bring your own. The bed is super comfortable. The heat/AC regulates the temperature well and there is an option for continuous fan, which I like for white noise. I like my room to be very cool at night, and not all hotels allow this in the wintertime, but this one did. This hotel is just off the freeway, a bit on the edge of town, but near a gas station and several restaurants. The Dells is not very big, so everything is less then 10 minutes away. This hotel offers a great value for a decent price. (Hotels are very over-priced in this area in general).

"Best of Best Western"

Desert2013, Palm Springs, California 18/02/2018

Really good hotel. There were lots of people due to the holiday weekend. Big parking lot. Front desk person was friendly and got me checked in quickly. Got a good nights sleep. Bed was comfortable. No morning back ache. Room had double queens. Roomy bathroom with plenty of towels. No smells. Clean, Well-maintained room and everything worked. I wasn't able to take advantage of the amenities unfortunately.

"Weekend visit"

Yvonne M, Milwaukee, Wisconsin 10/02/2018

Room was nice and clean. Staff was exceptional. Breakfast was amazing. So many choices. The best ever at a hotel. Would stay again and again. 5 stars. Reasonable rates. Love it. No on the strip but restaurants close by and less traffic.

"Very happy with our stay."

kdvw4, Fond du Lac, Wisconsin 04/02/2018

We were in town for one night for a show at Ho Chunk. That hotel was already booked up for the night and if you know The Dells at all, you know getting a nice room at a nice price on a weekend night in prime tourist time is pretty much impossible. I decided to check Trivago with a bit of hope, and to my great surprise, was directed to a FABULOUS rate at the Best Western through Priceline. The only downfall was that the room came with 2 queens instead of a king and I was traveling with my husband... but I was happy to sleep alone for a change! Or, of course, we could have just slept together and left the other bed untouched. The lobby was very clean and put together. Our room was nicely remodeled.. though the closet door was broke and couldn't be used. The beds were comfortable enough. We dud not get a chance to utilize the pool area but it smelled very clean and others were surely enjoying it. We also did not get to partake in the breakfast so I cannot comment on that. All in all I would say our stay was very good and we would definitely stay again.

"Great front desk staff makes for a great experience "

captainshark32, Saint Ignace, Michigan 02/02/2018

Stayed here two nights with wife and two young sons (1 & 3). We enjoyed the facilities, our room set-up, and display of breakfast, but what definitely got the fifth star was Jeanne at the front desk. She was so pleasant and attentive of my little family being there for our couple nights that it gave us a nice home feeling like we were there visiting friends. Thanks for a great stay.

"Very Nice"

Hal E, Chicago, Illinois 19/01/2018

The off-season rates are very low and the room was a steal. It was nice and clean and the bed was very comfortable. Didn't try the breakfast, but Denny's is right next door and the food is pretty good there. Staff were very friendly. My only complaint is that I have an electric car and the check-in person did not know where the charging parking spot was located. I looked briefly and didn't see it, so no charge, though 120V charging is hardly worth the effort.

"nice stay"

Allen W, Bloomington 09/01/2018

our stay at your hotel was high lighted by the young woman who checked us in. The room was very nice & the bed was comfortable. BREAKFAST WAS ALMOST READY WHEN WE LEFT. There was coffee & ready made items. Eggs were still cooking. young man was ok at check out.

"Great Stay"

AW32292, Madison, Wisconsin 06/01/2018

We stayed here on New Years Eve and staff were very helpful and rooms were clean! The complimentary breakfast was amazing! Although we didn't use it the pool looked nice. I would definitely stay here again.

"A "Before Christmas" Getaway"

Terese_707, Indianapolis, Indiana 04/01/2018

My husband and I stayed two nights at this wonderful hotel in the Dells before Christmas, 2017. We intentionally book at Best Westerns while traveling because of the very comfortable beds, cleanliness, and over all friendly helpful staff. We also enjoy their variety of on site breakfasts, which are quite the convenience for us. For the service, value, and clean rooms, we have always received our money's worth.

"Super staff"

Randy B, Winnipeg, Canada 02/01/2018

Once again I found myself needing a room in Wisc. Dells WI, as is my normal I look for Best Western lodging. There is young lady that works the check-in named Jody that will make you feel welcomed and solve any question you may have. The BW breakfast will make your stay a positive memory.


User 01/01/2018

The check in receptionist was courteous & professional (12/24)She went over & beyond.She found us a local church & didn't mind us having a late cup of hot cocoa or coffee.My only concern was on the 26th.Before we left we had breakfast: whatever was left.I served myself coffee & witnessed the girl wipe down the cereal counter with her hand.Only to realize I never saw a towel/rag being used as I walked back & forth tending to my family.Otherwise all was great!

"Decent for price "

Matting, San antonio 31/12/2017

We arrived at about 2am, with no reservation, but the front desk employee was very polite and checked us right in. We came to the Dells for a water park so we decided to stay one night and move to a water park hotel. The room is small, but has all the basic amenities, and was clean with a good size TV, beds were very comfortable. Since we had arrived so late we woke up pretty late and still made it to breakfast 10 min before it was over. Surprisingly, the staff was still replenishing the items and there was still plenty to choose from. The price was also one of the cheapest, so overall it was a great value.

"Seemed like nice hotel"

User 03/12/2017

The rooms were very nice The TV's were great. Got adjacent room with brotherinlaw and sisterinlaw did not consider that in ratings ??!! LOL Suggest heated carports for frost on car windows HoHo Merry Christmas Thank you Dennis

"Love staying here!"

C7225VLterryh, Kenosha, Wisconsin 03/12/2017

This is an annual girl's shopping trip and we always stay here. The staff is always polite and accomadating. The rooms are nice and comfortable. The pool and hot tub are nice and the atmosphere here is relaxed. Great breakfast too! The price can't be beat!


User 29/11/2017

This Best Western offered a decent variety of food in the morning. It was a good experience that I would stay at this location again if I were in town. The hotel was clean and in a decent area that did not draw red flags.

"BW Wisconsin Dells"

susanlC5284IJ, Novato, United States 27/11/2017

Every staff member we encountered was courteous and friendly. The room was clean and quiet. No problem with access to internet. Login information and password were provided at check-in. The map provided to our room was clear and accurate. No problems finding parking close to our room. The bed was big and comfortable. Wonderful continental breakfast. One of the best, if not the best, I've seen offered. There were so many choices and everything was fresh, tasty, and well supplied. There was a good number of guests in the dining area, but the hotel had plenty of seats and tables for everyone. Nothing but great praise for our stay at this hotel.

"The Best of Best Western"

mfeuchtfamily, Mayville, Wisconsin, United States 26/11/2017

Had a great experience on a sister's overnight get away. Hotel was very clean including our room. Beds were comfortable. We did use the pool (quite large). Also used the fitness center. Two treadmills available as well as 2 ellipticals, an exercise bike as well as weight machines and numerous free weights. Larger fitness room than what I am used to. Breakfast offered MANY hot choices including hot oatmeal, waffles, sausage, eggs, biscuits and gravy. Also the usual breakfast items like cereal and fresh fruit. Will definitely stay here again if in the area.

"Pretty good deal"

Gary H, Chicago, Illinois 25/11/2017

Spent two nights here early on in Thanksgiving week at a down time. They are very reasonably priced and the room and hotel are very clean. Our room was very spacious and comfortable and the bed was great. The breakfast was also very good. Only downside would be you can hear every door open and close and voices in the hallways. If it was at a crowded time we may not have slept well with all the noise. Still a very good value and it is right off the highway at a good location.

"Good rate, decent hotel"

Gary P, Chicago, Illinois 20/11/2017

Stayed here for a quick night with my wife in November ‘17, its a good hotel with very good rates. Starting to age a little but overall everything was just fine. Pool and hot tub were large and very warm.

"Good service"

peggyd423, verona, United States 20/11/2017

hotel was clean and desk clerk allowed us to check in early Would stay again if we are in the area. Staff was very friendly. We did not use the pool area but it was a good size pool and that area was inviting.

"Quality Stay"

BonnieG161, Mentor 20/11/2017

This was a surprise for a Best Western. Thoroughly enjoyed our 3-night stay. Breakfast was awesome. Close to the Convention I was attending. Will definitely stay here again when I'm in the area. ****+

"One night stay"

cndymiller, Port Edwards, Wisconsin 18/11/2017

I was in town for only one night for a concert I attended. Upon check in was upgraded to a suite as I am a rewards club member. It was completely unnecessary as I was alone and did not need 3 beds. But was thankful none the less. I slept in the king bed, was too hard for my liking, but that's my opinion. Since I was only there for one night, did not get a chance to use any amenities. I wish they had extended pool hours as other hotels I have stayed at do. The breakfast was wonderful with a great selection of hot and cold options. The room had individual climate control and seemed to work great. I could hear a fan running (not loud at all) that took care of any of the hallway noise. I will definitely stay here again. I had stayed here over 10 years ago and this hotel has obviously been renovated since then.

"Great hotel, very pleasant staff"

Patrick R, Edmonton, Canada 17/11/2017

A great place to stay, and being a rewards member definitely pays off. Room was very comfortable and quiet. Has a free hot breakfast, which is something that I always look for where available. Staff was very friendly and helpful. Internet worked very well and was easy to connect into. Highly recommend!

"Nice getaway"

Stephanie E, United States 16/11/2017

Very nice large suite. The two King bedrooms prevented trying to decide who got the larger bed. Large common area with plenty of seating. Large dining table and ample kitchen. Nothing was lacking. We had a nice time here.

"Weekend Away"

User 13/11/2017

My Wife and I stayed at the Best Western for our honeymoon. We used our rewards points for the full 4 night stay and did not pay a penny. We were greeted by Jody when we checked in and she was extremely helpful. She said our room had been preassigned that morning but when we got to it, it had not been cleaned. Not a big deal, we went back to the desk and she was excellent. She quickly changed the room and upgraded us to the executive suite. She not only went above and beyond what we expected, but she also spent a few minutes telling us where the best wineries were in the Dells. They were great suggestions! Breakfast every morning was delicious. When we first got to the hotel we saw a Denny's in the parking lot and figured we would go there, but we never did. Overall, we really enjoyed our stay and would definitely come back next time we are in the Dells.

"Nice place, great breakfast"

tgrier, Winona, Minnesota 12/11/2017

The place is clean, beds are comfortable, several pillows on each bed, with a variety of firmness to choose from. The Pool area is nice, and the hot tub works fine. They offer a free hot breakfast that includes scrambled eggs, sausage, biscuits and gravy, waffles, muffins, toast, bagels, fruit, etc. Very nice. I would stay here again.

"Overnight stay driving to Saskatchewan from Kingston."

C7358YPjudym, Saskatchewan, Canada 09/11/2017

Loved this hotel. Great breakfast, clean, staff was friendly and helpful. Great pool and fitness centre. Would like to stay longer to see more of Wisconsin Dells. Will have to come back another time when it's not off season.

"Enjoyed our stay"

lisagL4940JY, Amery, Wisconsin 07/11/2017

The staff was awesome very friendly nice and helpful. Breakfast was awesome it was more then we expected. Beds were a little harder then expected but overall that was the only thing and we would stay here again

"Overnight Dells trip"

Y923BCbriand, Sterling, Virginia 06/11/2017

Overnight offseason stay at the Dells. Good off highway location. Rooms good although beds a bit small. Nice breakfast. Good pool with a hot tub. The price was reasonable for an early November stay. Not a resort for people looking for a Dells trip but a good place to stay


Paul L, Green Bay, Wisconsin 04/11/2017

excellent check in and check out service. rome and bed very clean. pool area very clean. close to all attractions and restaurants. friendly and helpful front desk staff. wake up calls always on time. kkkkkkk no re wwww bh cfeertg mmmmm.

"Dells stay"

T4864WVsusanr, Fond du Lac, United States 01/11/2017

Very clean charming hotel , very economically priced for families, Breakfest buffet was awesome. Located close to numerous attractions for families. Pool, hot tub and sauna all clean. Staff was very courteousy and friendly

"Fabulous Breakfast"

Imyoj, Appleton, Wisconsin 01/11/2017

The breakfast area is spacious which allows for all guests to move about the room easily. The variety of breakfast food options was perfect for our family. There was something hot or cold to eat for everyone. Even the member who needs to eat gluten free, had adequate choices of food to pick from.


conork308, des plaines, United States 24/10/2017

Nice hotel in a prime location at a great value. Everything was clean and all of the employees were nice. The hot tub worked, which sets it apart from most of the hotels I've stayed at lately. It's in the area of Paul Bunyans and Starbucks.

"Very nice but a little worn"

Susanb73, Cedar Rapids 21/10/2017

This was my first trip to Wisconsin Dells. We got a free upgrade to a queen suite for our weekend away. Nice roomy area but the couch was very worn and the carpet looked like it might need cleaned. The bed was ok but there was black residue on the bathroom counter when it was dried off. The breakfast was good even for someone following a low carb diet.

"Very nice"

marriedtenplusyrs, Saint Paul, Minnesota 21/10/2017

Well, I'll be. I didn't expect much from this hotel. But it's very nice. Our room is tastefully decorated in simple, modern earth tones. The desk chair a very comfortable affair, the towels plush and thick. This hotel exceeded my modest expectations from the moment we checked in. We walked in behind a well dressed couple leading a four month old Great Dane pup. Very fashionable. Looked like they belonged on Park Avenue, not at a Best Western in Mauston, WI. The front desk person was helpful, cheerful and efficient. The windows slide open in our second floor room to let in a breeze and white-noise highway noise. And something happened here that didn't happen in hotels three times the cost of even our too-tired-to-drive-anymore rack rate of $119. I slept. I fell asleep instantly and slept for six blissful hours without interruption. Well done, little Best Western. Very well done.

"Nice place for the price "

smreeves99, Des Moines, Iowa 19/10/2017

This hotel is a nice place, Denny's is right in the parking lot. The breakfast was good, eggs, sausage, biscuits and gravy. Good way to start the day, very nice lobby. The rooms are nice and clean and the staff was very friendly I would recommend staying here, we are here in the “off” season however. The indoor pool areas was also nice.

"LeAnn; Our stay at the Best Western in Wisconsin Dells"

dicknleann, Pioneer, California 16/10/2017

we had a great room, with six adults in the room, making for a fun family time. The room was refreshed everyday and we also needed extra towels and they were given to us always willingly. The office staff was very helpful when we had questions. I would highly recommend this Motel dor anyone interested.

"Great stay"

164denas, Sturtevant, United States 16/10/2017

Comfortable, clean, up-to-date, good value . . . a perfect place just out of the way of major traffic but still within minutes to everything we wanted and the interstate. Comfortable bed, roomy, all necessary amenities in good shape.


Pickwick34, Sheboygan, Wisconsin 15/10/2017

We stayed at this hotel for 9 nights and our stay was perfect. The rooms are beautifully decorated, clean and spacious and the staff we very accommodating. The beds are really, really comfortable and we slept so good in them. Krista Crawford, who manages the front desk, is OUTSTANDING. She made us feel very welcomed and always went out of her way to make sure our stay was wonderful. AND, she succeeded in this -- our stay was great and we would most definitely recommend this hotel without any hesitation whatsoever.

"Enjoyed our stay"

garyaH3418LY, Detroit Lakes MN 15/10/2017

We had a large room with 1 king and 2 queens which worked for family and grandkids. The breakfast was very good. The 3 and 7 year old enjoyed the pool (water temp was warm) and the adults the sauna and hot tub. There was a refrigerator and microwave. Good value for the price.

"Travel to Montana"

henreitta31, Elyria, Ohio 12/10/2017

We are moving to Montana and stopped in Wisconsin Dells for a break in the trip. This was a beautiful hotel with great rooms, staff and amenities. The rooms were quiet, beds were comfortable and breakfast selection was great. Staff provided good suggestions on places to dine. We would definitely stay here again.

"Great stay"

Ron H, Thunder Bay 09/10/2017

Hotel was great value for the money. Easy access to local places of interest with 2 highways close by. One of the better continental breakfasts we have ever had. Only complaint would be our mattress was t as firm as we like. Would definitely stay here again.

"Can't beat it in this price range."

kenneth123, west bend,wi 08/10/2017

Clean rooms, minimal wear, the entire motel was clean, bright and well kept. Beds were just right, our AC worked great, the microwave and fridge were very handy. You normally don't find all this in this price range. The continental breakfast was the best I've seen, with scrambled eggs, biscuits and gravy, waffles, all fresh and hot. The indoor pool was just right and was relaxing. My only gripes are that there were no vending machines near the ice maker on the 3rd floor and the chemicals in the hot tub were so strong that we had to get out because our eyes were burning. Two minor complaints, but we would definitely stay there again. Great job!

"a great value"

177orianak, Green Bay WI, United States 05/10/2017

Nice rooms; comfortable bed, quiet, spacious and well appointed. Nice selection of breakfast items. Te workout room was adequate for most needs and the indoor pool looked inviting though I did not bring a suit. This will be our choice if we are back in the area.

"Nice stay"

I3218DGtracyp, Milwaukee, Wisconsin 02/10/2017

The quality of the room was very nice with the exception of the heater/ air conditioner fan was extremely loud. Was able to deal with and sleep through by having the fan run always to get used to it. Too tired to complain and hope someone else would address in the staff if was heard. Room was cleaned very quickly and done well.

"Great Surprise "

User 30/09/2017

My husband is not allowed to book hotels for us as he goes by price and do they have a waffle maker. He booked our stay in the Dells as a surprise and I was worried about the Hotel. Boy did he luck out. The hotel was excellent, clean,quiet and a huge variety for breakfast and yes waffles. Of course he booked by price so it was an excellent price. He had booked for 3 days and I added another 2 . I would recommend to anyone. We even used the whirlpool, sauna and inside pool. Great staff also.

"Love the stay at BW"

User 26/09/2017

My husband and I just love the stay at BW, it was excellent. We are going to make it our annual outing, so look for us next year in September 2018. The breakfast was good, swimming was great and he internet was excellent. We are going to bring our children and grandchildren next time. We also going to let our family and friends know about this hotel. I would recommend to everybody

"Great Hotel and Great experience! I will stay here again!"

Tiffany H, Central, WI, United States 22/09/2017

First let me say that I have been staying here for years. I've been going here since I was a kid and have tried many of the places. That said if you're looking for the Ritz this isn't it. It isn't a posh resort but it doesn't present itself to be. Nor is it something that should expected at this price. If you're looking for a good hotel, in a great location, for a good price then this is it. Prices are going to be high in the summer no matter where you stay. This is an extremely popular tourist destination. I'm not sure why some reviews say it's dated. It was updated in the last several years and looks good. It's clean and beds are comfortable. As for the breakfast area, getting there before 8am avoids the crowds. Also keep in mind there are many times that there are multiple sports teams in town for events. This means the breakfast is going to be crowded. Also it's going to be louder. Don't blame the staff but blame the parents/coaches/chaperones. They're the ones failing all the other guests. To help in this matter I took a room on the third floor. I didn't have to listen to anyone walking above me. Elevator to get stuff up is in middle of the hotel meaning you don't have to track all the way across the hotel. It's also near a couple of entrance doors. Luggage racks are hard to find not because of staff but because of inconsiderate guests. Beds are comfortable but sheets are not the greatest fitting. I'd give up tight fitting sheets in exchange for the comfortable mattress anytime. There are also plenty of pillows. A/C was nice and cold which was great during the hot weekend. Room had fridge and microwave. Shower had good pressure and great temperature control. TV did have a lot of channels but did have enough. I was there to spend time in the Dells not in the room. I brought my computer and a book to keep me busy if I couldn't find anything to watch. Overall this is a great hotel. Great value, great location, good breakfast, and friendly staff. They made sure I was happy with the room. Also there was a mix up with my reservation (happened when I reserved through the 800 number and not with the location itself). They were great about helping me with it. I was staying for 3 nights and I had two separate reservations (not sure why). Not only did they make sure I had a room for every night I wanted to stay but they made sure that instead of having to check out of the room I was in and then move into another (because of the 2nd reservation) I was able to stay put. They made this easy for me and worry free. Stress free stay.

"great stay"

480dianao, milw, United States 20/09/2017

great stay, great location. Had a problem with the TV Packer game was on, they could not fix so they moved us to another room, breakfasts were great, pool and hot tub also...I would come back and stay here.

"Comfortable Hotel; Food service needs improvement"

marypatr50, Omaha, United States 18/09/2017

Comfortable Hotel. Nice amenities. Carpet throughout is due for a change. Otherwise, clean and comfortable. Breakfast offering are very good -- very nice variety of food and very good quality of food. Service was entirely dependent on who the staff server was each day. Examples: 2nd day, no oatmeal 45 minutes left in service time; 3rd day oatmeal was stone cold. 2nd day, apple juice was just cold water; 3rd day, no napkins; 3rd day, no cream cheese for bagels. These were within a full hour of close of service time.

"Great Place to stay"

Sherry C, Decatur, Illinois 14/09/2017

We were on the Second floor near lobby. Quiet and convenient. Bed was very comfortable. Nice size room. Shower and toilet in separate room. I liked that. Breakfast had a good variety. I had mini waffles. My only complaint was no cream cheese for bagel. No yogurt. They had scrambled eggs and sausage that looked good. Very nice staff.

"friendly, clean, orderly"

albashian, Omro, Wisconsin 14/09/2017

This was a refreshing experience to stay at this hotel; the staff were friendly, the appearance of the lobby, pool and room were orderly and clean! Wonderful breakfast selection as well. The location, while not directly downtown near all the shops, was alright. We walked from the hotel to the downtown area in about 15-20 minutes. Overall great experience!

"Don't Book Too Far in Advance"

adriennedietz, Lindenhurst, Illinois 13/09/2017

I would have preferred to give this hotel a 5 star rating which it deserves, Everything about it was wonderful, however, I had to cancel my room four days in advance of my reservation to get home for a medical reason. They charged me a 20.00 cancellation fee which in the over 20 years we have been going there, has never happened. We did stop there on our way home but earlier than our reservation, to get home for a medical procedure. We were charged for our night there, but nothing regarding our cancelling the room which was scheduled for a few days later. I guess as long as you don't book your room and just show up there for a room, you are safe to go there. I had to cancel all our other reservations at various hotels on our trip since we had to leave early, and had no cancellation fees except for this one at the Best Western. Very disappointing for us, since we have gone to this particular hotel for many years.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our property with feedback from your recent stay. Your input and the feedback from all our guests is vitally important to us. I want to apologize that your experience here did not meet your expectations. We would love to have you give us another chance and we look forward to welcoming you back.

"Great Stay"

michellecP3965MA, Bloomer, United States 13/09/2017

Great place to stay. Room was clean. The hotel allowed us to check in several hours early. This allowed us to get ready to attend a special event. The staff very friendly. The breakfast had a good selection to eat.

"Clean comfortable modern"

ancientmoods, Thunder Bay, Canada 13/09/2017

Book at the hotel and you'll probably get a better rate. Clean, comfortable,modern. Quiet. We stayed in the off season. 3rd floor had a street view and was quiet. Breakfasts are a mix of food and non food products (sugar and chocolate donuts,sugar oatmeal). We went to one chain hotel that had a dishwasher so they did not produce trash from disposable plates etc.

"Friendly staff and fun pool"

Anna P, La Crosse 06/09/2017

I'm not a fan of most hotels in the Dells, but this Best Western was notably clean and the breakfast was yummy. The staff was great, except one blonde girl in the morning at checkout. She was unbelievably rude. The balcony rooms, and two pools were what made this hotel especially nice. For the price, it is just about right.

"Family Dells weekend"

Liz1268, Milwaukee, Wisconsin 06/09/2017

This was one of the cleanest hotels that I have stayed in all year. Lobby, pool area, breakfast area and room were noticeably clean for high use areas. The only complaint was we had the most uncomfortable mattresses. Check in and check out were smooth. I would stay here again. Great value with free water park tickets and free breakfast.

"Not a bad Place to Stay."

DavidRO9041, Evergreen Park, Illinois 06/09/2017

Location is good, close to all the attractions. Hotel clean, staff was helpful. Free breakfast was good. The serving times for breakfast need to be changed or extended in my book an extra hour for people who do not get up early in the morning. I go back again.

"Too Many People"

timothywI3856FP, Steger, United States 06/09/2017

I think the problem here is it offers too good of a value for large families with an excellent outdoor pool setting and full breakfast. During our stay it felt like every room had at least 10 people in it counting kids and adults.

"Great place"

User 05/09/2017

Always friendly staff and clean rooms. Awesome location. We always try to stay here whenever we get down to the Dells. Haven't experienced the pool yet but they look fantastic! Breakfast is good but make sure you get down there early enough because it tends to run out of waffle toppings and the waffles are delicious so don't miss out!

"Billing Nightmare"

lindsy31, Dubuque, Iowa 31/08/2017

We had a decent stay at this hotel back in June however when we got home they have double charged us for our stay. I called and they refunded my money after awhile on the phone, mistakes happen and that wasn't a big deal, but now two months later in August I checked my account and my credit card had been charged AGAIN this time for $147. I spent another hour on the phone trying to get it worked out and they said they had no records showing they charged me so I have to get a statement from my bank, it was a mess. I talked to the manager who said she would call me back that day and I still haven't heard from her 5 days later. WARNING if you stay here keep an eye on your credit card! I was refunded my money after spending hours on the hour with my bank and the hour but STILL waiting to hear back on why this happened 2 times.

"Great Stay"

Jet P, Oregon, Illinois 29/08/2017

We loved the room, the outdoor pool and the staff. Everything was clean, the price was very reasonable and parking was very close. Two restaurants right next door and an added convenience was two or more gas stations near us. Just a short distance from uptown Upper Dell's and just a few minutes from the Lower Dells. We loved the location. My daughter and I had a really nice room, and clean. Only problem we encountered was a pop machine down from our room was not working, they at least had other ones that were. I would like to see Tea added to the Coffee tray. Other than that a great stay.

"Very Comfortable Stay"

User 28/08/2017

Staff was wonderful. Room was very nice with small fridge and microwave. Breakfast was a very yummy meal, with multiple breakfast choices. Indoor and out door pools and spas were at a comfortable temperature to swim in.

"Clean and affordable"

User 28/08/2017

Chain hotels are easy to forget about when visiting the Dells. Nice place, warm breakfast provided, clean rooms, indoor and outdoor pools, picnic tables, charcoal grills. Easy to get to. Restaurants in walking distance. At the time of our stay they even had free passes to Noah's Ark waterpark.

"Great Value! "

Lindsay_K_MN, Minnesota 27/08/2017

We stayed 2 nights in a pool view room. We loved that we could walk right out from our room to the outdoor pool. The free Noah's ark wristbands were awesome and we used them 3 days. We also spent a lot of time at the outdoor pool. It was nice and warm and the jacuzzi was also a great temp and was awesome for relaxing after a day at Noah's Ark. Plenty of lounge chairs and tables with chairs. We had pizza delivered to the outdoor pool one evening and ate poolside. Our room was spacious, very clean and nicely decorated. Breakfast was great! Probably the most variety I've seen from a free hotel breakfast. My kids loved the mini waffles with whip cream and chocolate chips, sprinkles, and strawberries for toppings! We would definitely return to this hotel if we visit the Dells again! With free water park wristbands, great outdoor pool area plus the wonderful free breakfast you can't beat the value!

"Two Rivers Guy"

Preston J, Two Rivers 23/08/2017

Excellent stay at this hotel again this year. We plan to stay here again next summer with our three families. Breakfast is wonderful. Staff is friendly and we get waterpark passes as part of our hotel room rate. Excellent outdoor pool and pavilion for picnic type lunches. Hotel is clean and comfortable.

"Good vacations... thanks to the hotel!"

lily M, Chicago Ridge, Illinois 22/08/2017

We were in the hotel 3 nights, but the last one was very noisy at 2:00 am. We heard doors slamming and knocking on the walls. But on the other hand the hotel staff was very nice, reliable and helpful.

"Very pleasant and clean"

880ireneq, Pleasant Prairie, Wisconsin 22/08/2017

We fully enjoyed our stay with best western. The rooms are clean the breakfast was good. Staff was there filling items as needed. The pools were clean. We had checked into another hotel the same day and it was aweful. Best western is where we will be staying in the future

"Nothing special"

996genevievef, Danbury, United States 22/08/2017

Expectations fell short. Unpleasant smell of room that lasted 3 days. Bathroom is so small that door hits toilet seat. Breakfast area ran out of milk. Doors/windows to stairway and outside and elevator needs cleaned daily - they weren't cleaned al all during out 3 day stay.

"Great service"

Lori R, Brodhead, Wisconsin 22/08/2017

The hotel was so pleasant and very very clean. The service was great the people were great I couldn't have asked for a better hotel as this hotel had everything and more we could have asked for!!! The breakfast was so great so many different foods to pick from and plenty to have!!!!

"Great time in the Wisconsin Dells"

Laurel K, Minneapolis, Minnesota 17/08/2017

Wonderful outdoor pool area with a great hot tub and large picnic area. The pool was was large and warm. Great free breakfast with lots of options! Very relaxing oasis in the hubbub of the Wisconsin Dells area.

"A 3 star hotel with a 2-star price"

paulatO1158XS, Kankakee, United States 17/08/2017

We had recently spent 1 night at Best Western and we were quite pleased. The staff was helpful and friendly. The indoor pool was warm and clean. The breakfast was tasty. There were many food options to choose from. I wish there were more seating. We had gone down to eat around 830 and there were no seating left. I was pleased with the room except for the thin walls. I heard people talking and shutting their doors, but it became quiet after 10:30. I thought we had a great room for the price.

"Not a 4 star in our book"

User 17/08/2017

We chose this room based on previous reviews, free breakfast, Noah's Ark tickets and location. The lay out of the room was great- a king for my husband and I and each teenager got their own queen. It seemed fairly clean but overall the hotel seems tired. The staff is friendly. The biggest issue we had was being on the first floor and the people above us sounded like they brought some elephants to stay with them. Sleeping is the main thing we wanted to do at this hotel and it was not easily done. The hallway noise was also very loud. The breakfast is fairly good- but it's a zoo. The size of the "cafeteria" and dining area are not equivalent to the number of people it caters to. I think this place can be ok if you ask for a room on an upper level and if you go in knowing that the walls/ceiling are paper thin and you won't get much rest. Personally, we will not stay there again.


kathleena274, Glen ellyn, United States 16/08/2017

Great Staff (at least who I dealt with), clean, good breakfast, close to everything, clean pool. Any staff member I passed always asked if everything was ok or if I needed anything. The room was clean only thing I could say is the fridge could have been colder but worked fine

"Best Western Ambassador Inn and Suites Wisconsin Dells Review"

Sharon G, Fall Creek 15/08/2017

Stayed with my daughter and two nieces, ages nine and thirteen. Found the location very convenient and near downtown. The rooms were quiet and good sized. There was a separate sink area outside the bathroom. The microwave and refrigerator were super nice to have! We made picnic lunches and took them with us. Saved a lot of money. Doing that with the free breakfast meant we could have a nice meal for supper. The girls loved the outside pool, which is open late. The staff was friendly and helpful. I would definitely stay there again!

"Not a bad option, but not a great one either. "

User 10/08/2017

We stayed at this hotel last August, and loved it. We were blown away by how cheap this hotel was, and how they gave us complimentary Chula Vista and Noah's ark passes! Our problem this time was that I emailed them twice a few weeks ago (we had until August 5th to cancel our room with no cost) and asked them if they still had complimentary Chula Vista passes. We had no response both times. We decided to keep our room instead of switching to a place with an attached in door water park. The Noah's ark passes were still worth it to us, and continental breakfast was also nice. The rooms were clean, staff was for the most part kind. My only other problem was that we got to breakfast and it was already over. The lady at the desk told us it went until 10, and it was done at 9:30. My last issue which brought the other star down was that the restrooms on the main floor were horrendous both days we were there. They let you get your Noah's ark passes before check in time so we changed into our suits there... the bathrooms reeked, garbages over flowing, dirty seats. I cut them some slack the first day because maybe one person just really messed it up, but it was even worse the second day. It looked like no staff member had even glanced at the bathroom, and I'm pretty sure those were the ones they use. Overall I would look around at other hotels before committing to this one again, but it's a nice option if you're looking to do Noah's ark & not stay in a motel.

"Convenient location and an electric Tesla car charger!!"

Nicole W, Excelsior, Minnesota 10/08/2017

Glad to have enjoyed a quick stay here while our car charged and had a good fast breakfast here in the morning. Fast and friendly check-in and easy checkout. Has water park passes which we didn't use in this trip. Nice place!

"great value"

User 09/08/2017

Great value for the rate and location - very clean, updated, quiet. Not even a five minute drive from downtown Dells area. Pool was a big hit. Free breakfast and free waterpark passes were just a bonus. Will stay here again when we return.

"Would stay there again!"

sherrya698, St Louis, United States 07/08/2017

Overall great value, location, and quality. Loved the indoor & outdoor heated pools. Spacious room with three beds was great for family with older kids. Only three minor issues common to almost all other hotels as well, regardless of brand.

"Decent option"

Q4469GHdavidk, Ludington, Michigan 06/08/2017

Good option when staying in the access to Noah's ark with good location to all activities and downtown Dell's. Outdoor pool area is nice and clean. Only stays open until 10pm. Wish it would stay open longer. Good place to finish your day. Has a pavilion for grilling as well.only negative was the breakfast area. Extremely crowded and chaotic every morning after 8:00am. Would recommend getting in there earlier. Otherwise friendly staff and clean place to stay.

"Great Place To Stay"

User 03/08/2017

Very clean, bug free facility. Very helpful staff, friendly staff, and they will go out of your way to help you with anything you need. Kids loved the pools, and having their own bedroom! We will be staying here again for sure!

"Mostly a good experience"

josephdI2396FG, Fond du Lac, Wisconsin 03/08/2017

Everything was good except the WiFi was horribly slow, less than 2 Mbps the entire time we were there. Breakfast was good but not enough room for the crowd to sit. We had to take it food back to the room. Room was clean and comfortable though and the Noah's Ark passes are a definite plus. Overall good visit.

"You could probably find something better."


Check-in was VERY slow. That said, we received a goody bag for being rewards members and were given an upgrade to a poolside room. The room was spacious but didn't have any luggage racks or anywhere to put your luggage. It needed more furniture. It was nice to have the sink outside of the bathroom. and it was nice that the heatlamp had its own switch so it wasn't on all of the time. Strangely, our patio only had one chair instead of two. On the downside, the walls were paper thin. We had the joy of a screaming child in the room next to us and overactive children above us who made it sound like the ceiling was going to fall in on us. It also sounded like they were opening and closing their sliding patio door non-stop and I do mean non-stop. I have never heard so much creaking above me at a motel. I could also hear creaking above me as I was walking down the hallway. I am a bit concerned about the structure of this property being safe. The beds were a little bit hard, and we didn't get much sleep because of all of the noise around us and above us. Breakfast was just OK. There was no meat selection. It was an extremely long walk to get to the breakfast area from our room. Hotel is a bit of a maze. There was not enough handicapped parking at this hotel. Some areas that should have been used for handicapped parking were charging stations for electric cars. I had a very difficult time getting in and out of my vehicle without a larger handicapped space.

"3rd time here and will be back!"

G7516WAjeffh, Winnipeg, Canada 02/08/2017

Great hotel for a stay in the dells. Water park passes included. Great price, nice clean hotel, good breakfast, indoor/outdoor pools, very up to date and modern looking, good wifi, and great staff. We will be back!

"Great .Hotel"

karenjP367FO, Carlyle, United States 01/08/2017

First time at a Best Western. Joined their rewards club and will be staying at Best Western chain more often. The one in the Dells was great.....clean, which is rare among hotel chains these days. Breakfast items were great

"3 day getaway"

rhondamR570JK, Racine, Wisconsin 27/07/2017

Didn't want to stay at one of the big resorts, but still wanted the waterpark experience. This was a great choice, with the Noah's ark tickets included. Then having our own pool to enjoy on the premises away from the hussle and bustle of the big crowds.

"Excellent budget hotel"

User 27/07/2017

Great experience staying at the hotel.. the noah's ark park passes were valid for both check in & check out date,which more or less cover the hotel expense.. Morning breakfast was good with sufficient space and variety..

"Pleasantly surprised"

cyclone_fan24, Ames, Iowa 26/07/2017

We stayed here in late July on short notice after cancelling a trip out east since it was one of the only places left with availability the nights we needed. It's in a somewhat forgotten corner of the Dells so our expectations weren't very high. We weren't impressed pulling up but our perceptions changed just after walking in the lobby to check in. The interior was clean, modern, and in nice shape. Our room was also very clean including an germ-free remote which was much appreciated. TV channels were quite limited and there was no on-screen guide to tell what you were watching or what was coming up. We were on the first floor and footsteps and water upstairs were very noticeable. The bed felt great at first but left us both feeling sore after sleeping on it overnight. People walking by talking in the hallway at a normal level sounded like they were in the room. We did not use the pools, but the outdoor pool looked like a very nice setup with a great splash pad area for toddlers. Breakfast quality and choices were GREAT!

"Nice stay for a short get away."

User 26/07/2017

Nice pool/hot tub amenities outside, room was clean/neat and spacious. THe checkin process was also very helpful/quick. We took advantage of the free casino shuttle service which was a nice feature. Express checkout is always nice and the free breakfast was delicious/convenient.

"Not what I expected"

Jimmythehat23, Chicago, Illinois 26/07/2017

I have stayed at quite a few Best Western hotels and have been satisfied. This was below standard of anyone we have stayed. First, there was a problem locating my reservations. I had booked two rooms, and received a confirmation number. They could not find it at first, and it took some searching to find our rooms. There were lots of kids running around the hallways making a lot of noise. The breakfast area was a free for all. Very messy, and not well organized. Children touching the food with their hands. Not very sanitized.

"Good place to stay, but..."

User 17/07/2017

Hello! This hotel is very good! great location for Dells activities! The breakfast is very good. Pool is little crowded with no staff control. the only downsides are: No free USA Today newspaper anymore. (2.00 at newsstand) and the bed & pillows were hard to sleep on. Overall, good visit. 50/50 in returning.

"Would recommend and would stay again!"

BG340, Kansas City, Missouri 16/07/2017

Our overall stay was really good. We got a room overlooking the outdoor pool, which was definitely a plus for us (even though we didn't use the pool at all!) The tickets to Noah's Ark were also so convenient, since we were going to be dropping money to go there anyways. Great location and everything we did in town was a short and easy drive. The room was a decent size and the beds were comfortable. I do have to agree with the person who said the sheets didn't seem to fit, though! Breakfast was great. There were a lot of options and the room the food was in was spacious and allowed people to move around easily. Seating for breakfast seemed more adequate than many other hotels we've stayed at. The kids loved the waffles and the waffle toppings! The one issue we ran into was with housekeeping. One of the mornings they came to the door as we were getting ready to leave. We asked if they could come back in 10 minutes (the guy didn't even have the cart with him, it was at the very end of the hall at the time). When we got back in the evening from a busy day our room hadn't been touched at all. It was frustrating because we came in expecting beds to be made, trash to be emptied and clean towels. The person at the front desk seemed genuinely concerned, though, and took care of it quickly. Every time we had an interaction with the front desk it was very positive! Overall, we were very happy with our stay, and if we ever come back to the area this is definitely the place we would choose to stay!

"Grown Too Big"

denisen391, Savanna, Illinois 16/07/2017

I have stayed at this hotel in Wisconsin Dells several times over the past 13 years. I am so sorry to say that I enjoyed my stay on July 9 and 10, 2017, the least. I think you may have gotten too big. I always enjoyed your pleasant staff and the whole relaxed atmosphere. During this visit your staff seemed so much more stressed. The breakfast was good, as usual, but the breakfast tables were constantly dirty, the garbages were over flowing and the food items were empty a lot. Your employees were working so hard but they could not keep up with so many people. There was long lines at each of the stations. I had to wait forever just to get a bagel and coffee. Then the tables were so close together that everyone was bumping into tables and chairs trying to get to a table. The room cleaning staff were polite as in the past but again there was a stress that I had not seen previously. One nice staff member said she had too much to do when my daughter asked her about her job. The toilet in our room flushed slowly and then stopped flushing completely on our last morning. Maintenance staff fixed it quickly but it almost felt like the hotel plumbing couldn't handle all the water running through it. Then my husband searched everywhere for a cart to take our luggage out. He could not find any. I called the front desk to be told that people put them in their rooms. She was nice and polite to me but there was no solution to our problem except to just carry all of our bags down to the car. Have you thought of some kind of annoying beeper so no one would want them in their room? If you are not going to do something like that then you should either have one for each room or hire someone to carry bags in and out. It's not right to expect older guests to make several trips from the second floor to the car with luggage. It was hot and humid and we left exhausted and sweaty from carrying bags. I am not stupid and I know the point is to make money I just wish that being big and having lots of full rooms was as important as a relaxed hotel with staff treated well or more staff so there was not more to do then could possibly be done.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
We appreciate you taking the time to provide us with your feedback from your recent stay. I am sorry to hear that you weren't satisfied with your stay. The summer hours do get a little hectic here but we strive to give all our guests a great stay, no matter the season. Your comments are essential to educating our staff and we will ensure that your concerns will be addressed. I apologize again that you were disappointed with your stay but we hope you will give us another chance. We look forward to welcoming you back.

"Used needle in restroom of our room"

R7935TMjessical, Altoona, Iowa 14/07/2017

There was a used needle in our bathroom I took it to the front desk they refunded us for one of our rooms booked but not for the other on the other room they only gave us two nights back I feel we should have gotten a full refund.a used needle is a huge huge problem and not to mention a huge Health concern, especially with three small children in the room

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for reviewing our hotel. Please contact me at the hotel directly to discuss your concerns. Thank you, Jamie Hristov General Manager

"Would pick a different hotel for the money"

JamesW12, Algoma, Wisconsin 13/07/2017

The hotel was in good condition and the beds comfortable, however the fitted sheets.......didn't. The hotel could spring for new sheets that are not shrunken to the point they look like they are trying to strangle the mattress (and are almost impossible to put back on when they pop off). Location was good, just a few minutes by car from downtown. The pools where nice and well maintained. The price was a little steep for a hotel of this condition and amenities. It would be nice if there was a better age limit (teenage instead of toddler) for the hot tub or at least enforce the existing rules of no a Unaccompanied children (sitting 20-40 feet away doesn't count). It was constantly full of little kids right up till closing (which was a little early at 10pm). Maybe the hotel can institute a 9pm pool curfew for anyone under 18? and allow the adults a little quite time in the pool till midnight? WIFI kept going down or running very very very slow. They need more data speed to handle all the internet traffic of a full hotel. If I needed to get some work done I would be out of luck. The breakfast buffet looked good however it was Packed with people that it was impossible to even get certain things (like waffles). What we did get was acceptable = nothing special.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for taking the time to write such a detailed review. I do apologize that you were not satisfied with your stay. All your comments are essential to educating our staff about good and bad service. I have spoken with our Management team about the issues you encountered during your stay with us and we feel that you brought up a lot of valid points and ideas that could make operations run more smoothly. Please contact us with a valid e-mail address or phone number so that I may discuss your issues personally. Thank you, Jamie Hristov General Manager

"Great Value!"

User 13/07/2017

I chose this hotel because it came with four Noah's Ark(summer) passes and a good selection for breakfast. I purchased another pass for around $20 from the desk for the additional member of our family. This hotel is not within comfortable walking distance (we were in flip flops), so we parked in the (paid) lot at Noah's Ark. I have this stay four stars instead of five because our phones didn't work in the room. I went down to the desk to notify the lady working at the desk and she said it was a safety issue and would send maintenance up. The maintenance man couldn't get the phones to work and said he would work on it the next day, and we never heard back from anyone. Overall, the beds were comfortable enough, the hotel and pool areas were clean, the breakfast was convenient and satisfactory, and we felt like we got a great deal!

"Nice rooms"

User 12/07/2017

We planned our trip to wisconsin dells and choose the Best Western hotel... it has a nice outdoor pool with a hot tub plus it has an indoor pool..we didn't use the indoor pool but 1st day here we played in the outdoor pool... rooms were nicel, there was 3 adults and an 11 yr old and we got a room with 2 queen beds- plenty of room for us - beds are comfortable - breakfast was plentiful but a lot of people ! Will definitely stay here again....

"great location and clean :)"

pabloar2016, Oshkosh, Wisconsin 12/07/2017

clean great location ,Need more space in breakfast are in Wisconsin dells, great service, minor problems with the door card reader but everything else was great. the staff was always willing to help make it more comfortable for you

"Poor sleep quality, staff need to pay more attention to details.."

jodye625, Duluth, Minnesota, Usa 12/07/2017

Decent breakfast in the morning although staff was slow to refill items as they ran out. Outdoor pool was good along with hot tub; inside hot tub reeked of strong chlorine and literally stung my eyes as I was sitting there and I had to cut my visit there short. Room was clean, refridgerator worked well, pool balcony was a nice addition. Would not recommend.

"Wonderful stay!"

User 05/07/2017

This was a great place to stay! The staff was friendly. The food was great and the variety was plentiful. The room was exceptionally clean and the hallways and elevator were clean, too. Nothing in the room needed repair and the staff were eager to help when I needed them.

"Totally worth your money"

Genoveva C, Chicago, Illinois 05/07/2017

The beds were super clean and they organized our room while we where at free breakfast at the hotel. My kids loved getting up early and going to swim outside while we watched them comfortably in the porch. The breakfast was great but since it's so good everyone wants to eat there so you have to get up early like 7-8 to get your food fast. My favorite part was that you can put lots of stuff in your wafle and the indoor and outdoor pool and hot tub. P.s you get free tickets for Noah's ark!

"Great Clean friendly hotel!"

User 04/07/2017

Very clean hotel with great staff! The beds were comfortable, breakfast was very well stocked for the amount of people eating breakfast. Got free passes to Noah's Ark water park for 4 people included in our stay! Well worth the $! Thank you!

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel feedback from your recent visit. We are so pleased that you had a great stay with us and you enjoyed your room and breakfast, as well as the free waterpark passes. We want all our guests to have a great stay with us and we're happy your visit was a good one. We look forward to welcoming you back!

"Pleasant staff pleasant stay"

Wayne L, Vadnais Heights, United States 04/07/2017

Pleasant staff, friendly and helpful. The staff working at the front desk greet you with a smile. The cleaning staff are helpful if you are in need of extras for your room. Very clean hotel, outside and in. Both pools are kept up nice, the outside one and the inside one. The room was comfortable, typical style of hotel room.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
We are so glad you chose to stay with us during your recent trip to Wisconsin Dells and thank you for your kind words regarding our staff. I will definitely pass along your comments. We really appreciate your feedback and we look forward to seeing you on your next stay!

"Fun waterpark included"

C3724DEpaulg, Bozeman, United States 03/07/2017

This property took great care of us. They were willing to let us check in at 10 a.m. when we arrived to make use of the Noah's Ark waterpark. Each room included 4 mulitday wristbands to the park and our group of 20 had a great time there. At the end of the day, the bed was soft, the air conditioning worked great and the breakfast filled us up. Thank you for making our stay great!

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel a revoew from your recent visit. We are happy that you enjoyed your stay with us as well as your room, breakfast and the free waterpark passes provided. We look forward to welcoming you back!

"Nice Hotel"

singingrain, Minneapolis, Minnesota 29/06/2017

We recently stayed here for my son's dance competition. I wanted some more affordable than the waterpark hotels - specifically some place that included a good breakfast to save that money too. We reserved a room with 1 king bed and 2 queen beds. My sister came with us and didn't want to sleep with her nephew. The room was large and clean. It had two tvs so my son could watch one thing and we could watch something else. There was the standard hotel bathroom with sink, tub and toilet and then outside the bathroom was another sink. This helped a lot when all of us needed to get ready at the same time. I have stayed at other Best Westerns and knew they did a good job with breakfast. This hotel did not disappoint. There is a large breakfast room to get food and then two areas to eat in. There were several waffle irons, eggs, sausage, yogurt, fruit, donuts, bagels, toast, cold cereal, hot cereal, juice, coffee, milk - no one should have left there hungry! The hotel was nice and appeared updated. There are two pools - an indoor and an outdoor. This was very helpful as it rained a couple of the days we were there. The inside pool was large enough and had a sauna and whirlpool. The outdoor pool as around the same size. It also had a whirlpool. In addition outside there was a small splash pool with a water mushroom fountain and a couple other water jets. Staying at this hotel also gets you passes to Noah's Ark for each day of your stay. It gets you in for free, but you still have to pay $15 (or more) to park. We did have one small problem, but it was handled quickly by the front desk. We came back from supper one night and none of our key cards worked for our room. We went to the front desk and they took care of it right away. We enjoyed our stay - even our 9 year old who missed the water park hotels. I would certainly stay here again.

"A nice clean and updated property"

Nancy S, Naperville, United States 29/06/2017

We stayed here and thought it was clean and the decor was very new and modern. The property is maintained well and they have a nice breakfast buffet. They have a waffle station and a fresh yogurt station. Our only downside was breakfast ends at 9:30 and at 9:30 they had everything removed. It was really crowded that morning for breakfast and before we could get everything we wanted it was gone. One of the servers was kind enough to get us more donuts. We did have some noise issues on our wing because a girls dance group was on our wing. We should have called and complained so that was our fault but they should not have put us there when I said I wanted a quite room! Despite those minor incidents I would stay there and would recommend this property.

"Nice alternative to the expensive water park hotels"

mamawebs, Menomonee Falls, Wisconsin 28/06/2017

Outdoor pool area very nice! Easy to bring in coolers, food, etc. Grills available near the covered picnic tables inside the pool area. Indoor pool open late. Great breakfast included with each night booked. Noah's Ark tickets another bonus!

"Awesome room & pools!"

522gwenm, Tiffin, Iowa 27/06/2017

We reserved a room with 1 King & 2 Queens. It was perfect for space & amenities. The indoor and outdoor pools were nice. There were travel ball families staying at the same time. The parents took over the majority of the public areas and their kids weren't closely supervised.

"Nice stay"

User 26/06/2017

Very good breakfast-lots of choices, nice indoor pool area, poor wifi- unable to use, good location, nice staff, good business center, had outdoor pool and fitness center but did not use, convenient parking

"No complaints for the price"

Amanda M, Middleville, Michigan, United States 22/06/2017

This was one of the least expensive hotels that we could find in WI Dells that included breakfast and an outdoor pool. Plus they gave us tickets to Noahs Ark water park so that was a bonus. We had just come from a Hampton Inn hotel so the dated part of the Best Western kind of made me sad at first when we got there because it's not new and fresh feeling. But it was clean, the beds were comfy, the breakfast was good, both the indoor and outdoor pools were nice. We enjoyed laying by the pool to get some sun while the kids swam and were able to use the inside pool when it was raining outside. All in all I would suggest this hotel if your looking for a decent place at a good cost.

"Short visit "

User 21/06/2017

We were in the Dells for a basketball tournament, so we just needed a place rest our head. A nice clean place. Updated. The pools were nice, both indoor and outdoor. Fitness room and sauna. Continental breakfast was good. Lots of waffle makers and breakfast options. Also lots of seating. The free passes to Noah's Ark were a great bonus! We would definitely stay again.

"Good For A Noah's Ark Trip"

O-dough, Eagle River, Wisconsin 21/06/2017

Clean rooms and common areas. Nice pools and pool deck areas. Good place to stay if visiting Noah's Ark as passes are included and the location is close to the water park. Breakfast had many options and was well stocked.

"Business and pieasure"

Marlene B, Elk River, Minnesota 20/06/2017

Like Best Western the best because it is about the cleanest you can find. Good food but same ole thing all the time. Not much variety. Staff is friendly enough and the room was clean but it was busy and loud, the pool can not accommodate all that were there.

"Excellant Hotel"

richabuck, Crystal Lake, Illinois 20/06/2017

You get both indoor and outdoor pools and hot tubs plus a free breakfast. We have stayed several times in the past and it just keeps getting better. Best hotel for the price in the Dells for couples or families!

"Would stay here again."

563duaner, Baldwin, United States 14/06/2017

Nice quiet location away from the heavy traffic. Rooms were clean and neat. The beds were comfortable and we got a good nights sleep. The continental breakfast was great for our two young grandchildren who just don't like sitting around waiting for their food. Plus they could go back and get more of what they liked best. The pool area was also good for young children with a splash area. This was all a great value., would stop here again.

"Great Value"

A6506TMsarab, Wisconsin Dells, Wisconsin 13/06/2017

Friendly staff. Clean room, clean fitness center. A nice variety of equipment in the fitness center. Didn't have a chance to use either pool. Very handy to have a refrigerator and microwave. Great price considering there are two pools, fitness center, working wifi and great location!


User 13/06/2017

Room was clean and beds were pretty comfortable. There was nothing wow about the hotel. But it did meet all of our needs for our vacation. Enjoyed the waterpark passes that come with our stay and the breakfast. The hotel location is pretty good. Its easy to get around.

"Get away"

B3335DYgaryb, Pendleton, United States 12/06/2017

Personable staff. The indoor and outdoor pools/Jacuzzis were very nice. Especially liked the sauna. Nice price for what you get. Very convenient to all the attractions in the area and the state parks.

"Quick trip to the dells"

User 11/06/2017

Stayed here for 3 nights. nice pools and hot tubs both indoors and out. Good location near a lot of things. Easy to get around. Breakfast was nice, rooms clean. We enjoyed our stay. Try the upper dells boat tours, or moosejaw pizza if you are in the area.

"Great Staff and location"

MaryMac53, Palos Hills, Illinois 08/06/2017

The hotel is very clean, the staff is great and it is located close to all of the Dells attractions. It is easy to find and access to all highways are just minutes away. The breakfast was wonderful and there are many breakfast items to choose from. I was there to view resort property and also to visit the casino. The senior price for the casino was good for a weeknight but extremely high for weekends, Best Western offered a much better deal and much better service.

"Great for price, breakfast was phenomenal, rooms were blah"

solger13, Grand Rapids, Michigan 05/06/2017

Didn't get a chance to use the pool but I made sure to check it out. It was huge! And the temp was warm, perfect for kids. Rooms are definitely outdated so don't expect to be wowed by the decor and sleeping on the mattress was like sleeping on the floor. That aside it was a great price and breakfast was amazing. They only had half and half creamer out when I came down for coffee the first time. Was a little bummed they didn't have any flavored but then I came down later for a 2nd cup and it was out. Pretty excited about that. All in all I would definitely come back again and recommend this hotel to others. Would like to try out the pool and hot tub. They have a sauna as well but someone left some tools behind so it made me nervous to be in there. Also the rooms have big mini fridges in them which is awesome!

"Great place"

Jenelle S, Chicago 05/06/2017

Always a good price, friendly staff, clean comfortable rooms, The breakfast is always great better than most hotel included breakfasts. Pool area always nice kids enjoy it! We always get a poolside balcony room when we stay! The free Noahs Ark passes are great as well! We come here with the kids every year, but this stay was just us this time and always a great stay!

"Reservation problems"

F994TIchristinak, Poplar Grove, Illinois 04/06/2017

They had no reservation for us even though we had proof of a reservation. We booked through Orbitz and had an itinerary, confirmation number, and proof of payment. The hotel said they didn't have any more of the type of room we wanted. Took an hour to get it figured out. I was late to my event in the evening due to this problem. It was also confusing that even though they said they didn't have our room type available we reserved, we ended up in the room we wanted so I'm not sure why it took a little over an hour to put us there. Also, while breakfast was convenient and appreciated, it was so packed we spent more time standing in line than eating! Very very busy and noisy hotel.

"Great hotel"

User 04/06/2017

To start off with, this hotel is a perfect location in the Dells as it is very centrally located - you're probably withing 5 minutes of everything to want to see or do. The staff is fantastic! The hotel is clean, updated, beds are comfy, breakfast is good, and the pool looks like a lot of fun (didn't get to go in as no time)! Stay here if you get the chance!

"Another great stay at this hotel"

magiccode12, St. Paul, Minnesota 29/05/2017

I have stayed at this hotel a few times. Each time I have a pleasant experience. This time I did not make a reservation. It was easy to get a room since the Wisconsin Dells has not reached their busy season yet. The check-in process was fast and easy. The room was very nice and also included a fridge. I definitely recommend staying at this hotel if you are going to visit the Wisconsin Dells.

"Great hotel. Loved our two bedroom two bath suite"

sabrinapM3520XG, Milwaukee, Wisconsin 23/05/2017

The hotel staff were great. Check in was a breeze and our two bedroom two bathroom suite was absolutely perfect. We will be back next year and hopefully at the same room. We enjoyed the privacy and the convenience of hotel room right next to side door and not downtown where we couldn't even get into hotel.

"Great Location. No to bad of a place to rest your bones."

DavidRO9041, Evergreen Park, Illinois 22/05/2017

They have a great complimentary breakfast. I think they need to change the serving hours for the breakfast; not everyone is an earlier riser. The room we had was clean and somewhat comfortable. The bed we had was a little hard, and we told the manager the next morning and see was very helpful in getting us a different room. She said go try the bed and see if you like it first. She went out of her way to make sure we were happy. Our second room was very nice; no problem at all. i have no problem in staying at this hotel again.

"Very nice place at a great price!"

travel4funIl, IL 22/05/2017

We were driving through Wisconsin Dells and decided to stay one night, so did not have a reservation. As soon as my husband saw this place, he gave it a thumbs-up. We were hoping the inside looked as good as the outside. It did! We enjoyed a very nice overnight in a clean, comfortable hotel for an amazing price. Granted, we were there off-season, but it was still a great deal.

"Very comfortable and convenient "

Stefanie R, Omaha, United States 21/05/2017

We enjoyed our stay here. Very clean and appeared to be recently updated. Our visit was just prior to the summer tourist season, and it seemed like they were training new summer staff. There were a few oversights when they made up our room (only one bar of soap, coffee wasn't replaced), but I am sure they would have remedied this if we had asked. Hotel is conveniently located to restaurants and attractions.

"Wisconsin Dells Stop"

DoreenJ1, Sheboygan, Wisconsin 20/05/2017

We prefer 2 standard/queen pillows as opposed to the 4 "travel size" pillows provided. Mattress a bit too firm for our choice. Others may prefer these options-matter of preference. Only 1desk clerk mid-afternoon who was tied up on the phone, while 3 people were waiting at the desk. Instances as such could warrant having 2 people at the desk. The housekeeping staff was helpful & very courteous & friendly. The lady supervising breakfast buffet took pride in her job as everything was well presented, cleaned, & care for.

"Great Hotel on a Budget"

Elizamaine, Iron Mountain, Michigan 18/05/2017

This hotel is clean and the staff is friendly and helpful. If you don't want to pay $150+ / night in the Dells area, stay here. Great pool, close to everything, and free breakfast. We paid less than $100 for our room and I would stay here again for an overnight.

"Excellent Hotel w/o water park "

User 16/05/2017

Great hotel with large, clean rooms and without all the hype of a water park. A lovely, quiet place to stay if you are either without children or just want to be sure the family has downtime after all the excitement of the Dells. On the edge of town and not really in walking distance of all the activities. Off season rates made this a real find.

"Surprisingly good for the money"

ChristineO919, Middletown, Rhode Island 16/05/2017

Good basic amenities. Very good value for the low price - I usually stay in more expensive hotels and am now wondering why. I was traveling cross country and really appreciated the bed - among the best.

"Better than average but one issue"

MetroWest52, Boston, Massachusetts 15/05/2017

The hotel is fine - good location, big clean room, hot breakfast, fitness center, pool, polite staff etc. One bad point of our room was balky AC. During the warm day, it would shut off before the room cooled. At night, it tried to make us ice cubes. If the AC had been good, this place would have been 5 stars.

"Breakfast worth it! Very clean rooms."

Jully R, Illinois City, Illinois 05/05/2017

I didn't get room service because I had my son sleeping a lot. The 2 days stay was great. Then breakfast was incredible delicious. Clean rooms and very relaxing. Next to everything. Located in downtown, easy walk if you want.

"Great Hotel"

153renaeb, Bismarck, North Dakota 03/05/2017

We spent one night here on our way to Chicago. Great value for a very nice hotel that was fairly close to the interstate. It was the second time we stayed here, good breakfast, pool area and nice fitness center plus there is a great Chinese restaurant next door.

"Clean, Comfortable, Convenient"

Mary R, Appleton, Wisconsin 02/05/2017

If you don't need or want the whole indoor water park experience, this hotel is very convenient and comfortable. The room was very clean with a microwave and refrigerator. WiFi worked well. Nice indoor pool as well as an outdoor pool. The hot breakfast is the standard fare for Best Western hotels, served hot and plentiful. The location is convenient to the sights, with some restaurants conveniently located across the parking lot. The room rate could not be beat. I paid less for two nights than I would have paid for 1 at one of the waterpark hotels. I will definitely consider returning if in the Dells again.

"Clean facility, polite staff, fair price."

Keith C, Bridgewater, United States 30/04/2017

We stayed 4 nights. Clean facility, polite staff, fair price. Breakfast area was kept stocked and clean. Pool was excellent. We appreciated the hours, and the Adult swim hours. Spa was a added treat. I would stay there again if I return to the area. The price was very reasonable.

"Great Value"

carlg132, Oconomowoc, United States 28/04/2017

The room was nice and included a refrigerator and microwave. The breakfast was good and offered a nice selection including meat, eggs, and waffles. There is a pool available although I didn't use it this time. Overall it was a great value!

"Best Western Wi Dells"

shannonn431, marshfield, United States 25/04/2017

Hotel is easy to find and the staff was friendly. Rooms are clean and we generally had no issues. My son and I were offered an upgrade to a suite at no charge so basically I feel we were treated excellently. I would stay there again.

"Great Easter Destination"

seandU5048FF, Riverdale, United States 24/04/2017

It was a great experience and stay. The amenities will knock your socks off. A great bang for the buck! My family enjoyed the continental breakfast as well as the swimming pool. I took some time out to leisure in the whirl pool and spa. The cleanliness of the pool was excellent.

"Weekend Stay in Wisconsin Dells"

Jene B, Middleton 24/04/2017

Excellent property in great location in Wisconsin Dells. Room was wonderful - very nice indoor pool area - outdoor pool was close for the season- great breakfast. Reception staff was excellent- very good housekeeping.

"Great service and value"

cmmerchan, Skokie 18/04/2017

Friendly, welcoming, super clean, spacious, excellent value! Makes us very glad to be a rewards member ! We travel several times a year and try to stay at Best Westerns whenever possible. We travel with our dog, too, so appreciate the pet friendly locations.

"A great place to stay for a very reasonable price!"

Joshua S, Kearney 17/04/2017

Clean, friendly and affordable! If you are looking for a quick and quiet getaway near the Dells, this is the place to stay! Best Western Ambassador Inn really is one of the better Best Western's I have stayed at.


tkircher73, Burnett, Wisconsin 16/04/2017

It was a great deal for what we got! Kids loved the pool and I enjoyed the fitness center. A few staff could have been have nicer when asking for something as simple as toothpaste, but overall would recommend for any family.

"Nice hotel for the price"

User 16/04/2017

The rooms were clean had refrigerators and microwaves. The staff was kind. The indoor pool area was clean with plenty of tables and chairs. It also had a hot tub. The continental breakfast had many choices including eggs (which I heard were not great but I didn't try), waffles, muffins, bagels, donuts, yogurt with fruit and granola, apples, bananas, cereal and oatmeal. It also had juices, milk, coffee and hot chocolate.

"Best Western, WI Dells"

J9978DMjennym, Hammond, United States 13/04/2017

The evening front desk staff was very rude. The hotel cancelled our son's baseball teams reservations without contacting the coach. The coach had to find a hotel for 35 boys at 9:30pm on a friday night.

BWAmbassadorInn, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our property with feedback from your recent stay. I want to apologize that your stay was unsatisfactory and did not meet your expectations. Please give us a call at 608-254-4477 to further discuss the matter so that we can address your concerns. Thank you.

"Great Price"

Cindy R, Cincinnati, Ohio, United States 12/04/2017

This hotel is literally the first one when you get to the main strip. Easy to find, quick check in, decent enough food that was plentiful and diverse, from waffles with lots of fixins', to powered donuts and fresh fruit. The beds are comfortable and the heat\\air worked well. Overall, an affordable hotel close to everything! P.S. my daughter wanted me to say that she really liked the cold yogurt soft serve machine.

"Clean, comfortable, nice finishes"

ruthbU132SB, Waukesha, United States 12/04/2017

We were in the Dells for our daughter's tournament. Arranged for a group from her team to stay at the hotel. Room was clean and beds were very comfortable. Had a suite, and was very nice to have the extra room and counter space for foods, extras. Very pleased and would stay here again.

"Excellent value"

EAB122, Saint Paul, Minnesota 05/04/2017

We stayed here for 2 nights in a double queen room. The room was clean and comfortable. The pool/hot tub were also clean. A huge bonus was that the pool was quite warm so we didn't mind swimming with the kids! The breakfast had great variety, included fresh fruit, was well-stocked and there was plenty of seating. All staff that we encountered during our stay were friendly and helpful.

"Rude Front Desk Person/Chlorine"

AndyTheMac10, Milwaukee 03/04/2017

The woman who checked us in was incredibly rude. We were part of a 10 or so block room reservation - families staying over night for a 2 day soccer tournament. My wife and I arrived at 3:15pm in between soccer games. We were informed by the woman that our room wasn't ready. Official check-in was 4pm where our room "might or might not be ready". Okay, no problem - used to this from frequent business travels. I asked if another room might be available since we had a block of rooms. She stated that we had an assigned room and we would not be able to move. Knowing that we all canceled our Friday night reservations earlier in the week due to a early afternoon game schedule on Saturday, I found it hard to believe that all those rooms were now filled...anyway, I asked if there was a bell hop or storage rooms we could place our bags within. This is really where she started going off and it was apparent that she wasn't listening to us. She stated shortly, "Sir, I just told you that a room wasn't available." My wife and I remained calm and tried to explain that I was dropping off my wife and daughter (and luggage) and that I wouldn't in fact be staying overnight, but driving back to our Milwaukee area home. She was short and rude with all of her responses. She said that all she could do was pre-check us in and she'd give us the first available room (huh?) when we return. I filled out the information and initialed the document. She then asked that I fill in the vehicle information. I stated (again) that I would not be staying overnight. We left and I dropped off my wife and daughter at the second game and I returned to the hotel to pick-up my keys and room assignment where I was greeted by the maintenance manager on duty (nice, very friendly) and dropped off the bags. My wife was told by another parent that the same woman was rude to her on the phone earlier in the day. Only other complaint my wife and other parents had was that the pool seemed to have an excessive amount of chlorine in it (kids complaining of burning eyes). I'm a pretty easy going guy, but it took me the 2 hour drive to calm down from my interaction with this woman. She's in the wrong business. We as a family stay at several Best Westerns on a yearly basis (mostly on ski trips) and have always enjoyed our stays. We (and our team) will not return to this property next year.

"Clean, but average hotel."

lsmj001, Houghton, Michigan 03/04/2017

Reasonably priced, average Best Western quality hotel on a business strip in Wisconsin Dells. Close to stores and restaurants, and the waterparks. The room was clean. The beds were not comfortable, and the hotel was somewhat noisy. If you pay extra for a poolside room, be aware that it just has a view of the outdoor pool. Since we were on the third floor, and the pool was closed, this was a rip-off. (The hotel website is not clear about these room -- we thought it was near the indoor pool). The indoor pool is small, and was pretty crowded when we were there. There's also a hot tub and sauna. Breakfast was pretty average. Fridge and microwave in room. Bathroom vanity is outside the bathroom.

"Anniversary Weekend"

646krystals, Monroe, 28/11/2016

We couldn't get into the pool with our key cards but anyone could get into the hotel through the door by the back parking lot without a key card. The rest of the stay was fine. We like the location and would stay here again.

"stay over Thanksgiving holiday weekend"

Arno F, charleston, United States 28/11/2016

This was a very nice hotel for the deal we got it for. The breakfast was very good and lots of options. It is always nice to have hot food offered. We didn't use the pool but it looked nice. The rooms were clean and comfortable as well. I would stay here again if needed.

"Clean, and kept up well"

Bryce77, Centerville 26/11/2016

We stayed at this property the Monday night before Thanksgiving. The room was clean, the property is kept well, the staff was friendly, the rate was affordable, the pool, and hot tub area was clean, and kept well, the free breakfast was good. I would stay there again

"Don't miss this hotel! Great price and goodies you'll love"

BusybeeMN, Duluth, Minnesota 22/11/2016

Ok, everyone thinks most hotels are the same, but this hotel gave us the extras that put it on our list as the best place we have ever stayed in the Wisconsin Dells. The hotel has been remodeled and we found it clean and updated from the lobby all the way to include the rooms. I wanted a place to stay where I could relax and they have rooms available with very nice decks overlooking the outdoor pool area. We didn't have to pay for waterpark tickets because these were included in the cost for not only one waterpark, but two waterparks and so you are able to spend as much time as you wanted at either of them. Breakfast was also included free for everyone and included both hot and cold items. There is an indoor pool in case the weather was bad and of course you are only minutes away from all the other great activities that the Dells has to offer. Also I requested a rollaway for our room and it was actually in the room waiting for me when we arrived, which if you have ever requested one of these at most hotels it is a chore. Our room was very clean and I loved the deck which actually had comfortable chairs. The staff was very friendly and even parking was easy. Is this a fancy dancy type hotel...of course not. But, we wanted an inexpensive, clean, relaxing hotel to stay in and it gave us that and a lot more. Saved us a lot of money.

"hotel review"

sr0esler, Sun Prairie, Wisconsin 21/11/2016

very nice hotel and good value. The breakfast is excellent with a wide variety of choices and a very clean, roomy area. The room was clean and the hotel was surprisingly quiet for the number of guests. A great experience.

"Wedding Weekend Fun!"

S0utherngirl82, Spring Grove ILllinois, USA 21/11/2016

We stayed at this hotel for our wedding weekend, and everything was perfect! The GM was accommodating, staff was helpful and friendly, and the housekeeping was top notch. We even left behind a card with cash in it and they notified us. Honest, friendly, and wonderful!! We were able to head over to the Chula Vista at no charge and were able to keep our kids happy and occupied for an entire weekend when it was freezing outside. Close to hiking, shopping, waterparks, and food. Absolutely wonderful. THANK YOU BEST WESTERN!!!

"Our Stay"

Jennie W, Pontiac, Illinois 20/11/2016

Wonderful, will stay again when going back to Wisconsin. Hotel was great, perfect location and staff was very helpful. Breakfast was great. Will recommend this hotel to others who are traveling to Wisconsin.

"Excellent Hotel"

Michael M, Little Canada, MN, United States 07/11/2016

We liked everything about our stay. The room was clean and comfortable. The complimentary breakfast was very good with a variety of food offered. The staff was friendly and helpful. The location was excellent. We enjoyed the pool very much.

"Good place."

Pa T, Wisconsin Rapids 07/11/2016

Arrived late so didnt get the chance to see the pool. Woke up late so didnt get breakfast either. Overall the room was clean enough. I saw a few crumbs of food that fell next to the bed. The bed sheet was torn and sowed back together but it didnt look like it was done well so there was a hole still.

"business trip"

Thomas P, chicago, United States 06/11/2016

Good service & enjoyed the lodging. The desk staff was friendly and knowledgeable. They helped me choose a dinner place, plus a place to watch the Cubs win the World Series. Can't do any better than that.

"Budget friendly - need new mattresses"

timothyl56, New Holstein 03/11/2016

The hotel has received a makeover with the lobby, breakfast area and rooms, however, it does not appear that they updated the mattresses. While the room was redecorated recently the sleep quality of the mattresses is lacking. The included breakfast could be improved by adding a potato option.

"grest Place"

User 28/10/2016

We were very satisfied with the staff and facility. Would definitely return. Very easy to find, right off the interstate. Staff kept us informed of happenings at this hotel since we were there for a Saturday night.

"better than I expected"

Margaret P, 60515, United States 25/10/2016

Just considering the location I had the fear that this would be an old run down place. It was new, clean and up to date. would give it **** and recommend this location. I was family friendly and conveniently located.

"Agreat place to stay"

Ronald M, Plainfield, Il, United States 24/10/2016

We have stayed. at the Best Western in Wis. Dells every time we visit the Dell. We enjoyed the Denny restaurant located next to the Best Western. We like to go to the casino and it the Ho-Chunk Gaming and the Best Western calls for a bus to take us there. Plus the breakfast that is served is outstanding. Thank You. Ron and Mary McNicholas.

"Best hotel I've stayed at!!"

User 23/10/2016

I was supposed to stay at Mt olympus resort but the rooms there were unsafe so we were frantically looking for a place to stay so we found this place and let me say the best hotel I've ever stayed at we got a family suite and let me tell you it was wonderful the beds were really comfortable the front desk staff were really nice and friendly they greeted you and had the best attitude ever!!! They also had an indoor and outdoor pool which were really nice absolutely loved the outdoor pool so clean!! The only complaints I have about this hotel are the air conditioner in the living room of our room was leaking and the housekeepers didn't clean our room one day and the next day the housekeeper was rude because we told them to come back in an hour. But when the room wasn't cleaned the first day the front desk was very polite and they apologized and when we checked out I told them that the air conditioner in the living room was leaking and they were very polite and they told me they would check on it. Great service and what a great stay definitely recommend anyone to stay at this hotel and I'll be coming back next year!!!

"Best breakfast ever had at a hotel"

Cristy G, Garrett, United States 19/10/2016

This hotel had the best FREE breakfast I have ever had at a hotel. Their waffles were excellent and even had a variety of toppings for them- mini chocolate chips, strawberries and whipped cream! There was also a yogurt machine with many toppings, along with oatmeal, 4 kinds of cereal, toast, bagels, muffins, english muffins, scrambled eggs, sausage links, bananas, apples, yogurt cups, coffee, milk, oj, ice water, and apple juice. The rooms were clean. There was a huge space in the corner of the room which would have been nice to have a chair and extra small table. The staff was friendly and the maids had our beds made and towels picked up while we were at breakfast. They were FAST! You could tell this was an older BW and could use a little fresh paint, carpet cleaned in hallways, etc. The lighting in the parking lot could have been brighter. We didn't use the pool but it looked nice. I would definitely stay here again.

"Good Location"

2CandC, Chelmsford, Massachusetts 18/10/2016

We stayed there two nights. The staff was friendly and helpful. The room was basic but clean. There was plenty of parking nearby. It was outside of the tourist area a little so it was quieter. We would stay there again.

"Good for the money"

LinderSue, Sheboygan County, Wisconsin 17/10/2016

Overall good experience. Rooms are spacious, clean and updated. Plenty of linens, beds were very comfortable, however the pillows were not. The breakfast was good and the area it was served in was kept very clean. The pool area is excellent. The pool itself is fairly large, and WARM! There was also a hot tub and a sauna. The only complaints I had were that we were given a room on the 2nd floor a long distance from the front desk and pool area. We asked for a room on the first floor but were told none were available even though there were only about 5 cars in the parking lot. The clerk could obviously see he had difficulty walking and made no attempt to put us I a room closer to the amenities. One other minor complaint was the TV reception. The picture was not very clear and when we complained a maintenance person came to our room immedidately but told us that it was not a problem with the TV (they are brand new), but with their service. There is no HD which most of us have come to expect. But overall it was a good experience and I would recommend.

"Friendly and Clean"

User 17/10/2016

Excellent experience at the Best Western Ambassador inn & Suites! The rooms were exceptionally clean, and the amenities were great. My husband and I found the hotel to be very quiet. We were given complimentary tickets to the Chula Vista indoor waterpark, which was a nice addition to our fun packed stay in the Dells! The continental breakfast was one of the best we have had, as the selection and quality were great! The hotel staff was extremely friendly and accommodating.

"Nothing To Brag About!"

GOOU, Naperville, IL 17/10/2016

This property is located right off the highway . . . and away from the downtown crowds and traffic. The condition of the property reflects the high-occupancy rate for this recreational area. Carpets in the common area and our room could have used a good "deep cleaning". Our room's bathroom was not as clean was one would expect in this type of property. While a free breakfast is offered, it was somewhat below average in offerings and presentation. Front desk personnel were ambivalent at check-in; but check-out went smoothly.

"Close to the Action"

Donald A, Spring Valley, United States 17/10/2016

The hotel was good for the money if you don't care about the indoor water parks. You get a good breakfast included. It is 5 mins. from the down town area. The rooms were clean and the beds were comfortable.


Ddunnex7, Columbia 14/10/2016

This was a ok stay. We used some reward points to pay for two nights and had to check out and check back in on the second day, which was a hassle. At check in the gal at the desk was clueless and not helpful in any way, we complained later in the stay and the manager did reduce the cost of our stay. Motel was average and the food was average, the pool/ hot tub nice.

"good hotel for the money"

Rick C, muscatine, United States 14/10/2016

good hotel for the money. very clean hotel. breakfast was good,however not a lot of options on the buffet. it was however better than the denny's next door. The beds were comfortable. staff was freindly. The hotel was a very quiet hotel.

"Exceeded Expectations"

Chris S, Wisconsin 14/10/2016

Our visit to the BW Ambassador exceeded our expectations! The front desk, housekeeping and breakfast staff demonstrated exemplary customer service during our stay. The room, pool/sauna and fitness area were better than expected for a 2 1/2 star hotel. Thank you BW Ambassador for awesome experience.

"Great property!"


We traveled with our other family members and sometimes our employees do go visit during summer seasons; This is a wonderful Best Western with Great complimentary buffet breakfast (my favorite is the tiny adorable waffles with different flavors and whipped creams, chocolate chips and sprinkles for toppings). I always recommend everyone I know to visit as they offer free water park tickets as well during season! Thank you for taking great care of our families and employees!

"Good accommodation despite problems with reservation"

User 11/10/2016

I booked the hotel for a night on Expedia. Wrong decision. The front desk couldn't find the reservation until I called Expedia. Then when we went to the room assigned, someone was in there already (potentially a squatter that didn't check out when he/she was supposed to?). Finally when we got our second room, the room was clean and as described. The front desk called to make sure the room is good. Unfortunately, the heater smelled like something is burning and made loud noises. So we had to turn it off and be cold all night. Despite all these, the room is fine for the price. The breakfast was great. I would stay again if the price is right. I will go with the hotel website though, and use a coupon I found on dells website.

"Get Away Weekend"

Dawn W, Watertown, United States 10/10/2016

We always look forward to staying at Ambassador Inn & Suites when we come to Wisconsin Dells. Staff is great. Breakfast is delicious. No complaints whatsoever. The rooms are decorated very nice. Beds are comfortable.

"Never go wrong with a Best Western"

User 09/10/2016

I took my two older sons to Wisconsin Dells for a weekend. They had a blast. I enjoy staying at Best Western hotels, I never have a problem. The room came with complimentary passes to Noah's Ark Water Park. The boys enjoyed themselves. We ordered a pizza that was half the size of the bed I highly recommend staying here

"Another fine typical stay"

jwong29371, Milwaukee, Wisconsin 09/10/2016

I stay here maybe 7-10 times a year here. The rooms are always clean, good water pressure, coffee 24/7 outside the lobby, extremely warm Hot Tub and Pool. They also have a dry sauna. The breakfast is standard hotel fare, and there is plenty of room to sit and eat. Great place to stay.


Tracey W, Waukesha, United States 08/10/2016

Overall the hotel was clean, the people were nice and the beds were comfy. Nothing fancy but nothing horrible either. They post quiet hours and they did speak up when my neighbors were being loud. If you are looking to go to the dells and don't want to stay in an expensive resort or a really cheap place, this is a good happy medium. Right down the street from the main St and maybe 10 minutes from the resorts.

"Brian's weekend"

Brian R, Wisconsin Dells, United States 05/10/2016

Everything was very good, and the room was very clean. The employees went out of their way to be helpful. The location is just off the interstate. I would gladly stay there again if given the chance. The breakfast was also very good.

"Will book again"

Mellissa F, Waukegan, United States 30/09/2016

Always enjoy, my stay was good. location was good ideal to walk up to the strip. I will stay there again in a heart. Walking distance to lots of food places and fun activities. The only thing about the hotel is having the same breakfast on a daily basis.

"Best Western in the Dells"

cocacolacrazy, Lake Geneva, Wisconsin 29/09/2016

It was awesome.. Didn't expect 2 room s or that we could take the kids to Chula Vista Waterpark.. Great surpriseIt was very clean and we had an awesome time...We also like having the balcony, enjoyed having a mini fridge in the room as well

"Clean, quiet place to stay"

Jayhawker2016, Kansas City, Kansas 25/09/2016

Stayed here one night during the early fall. The hotel was very clean and quiet and located on the edge of the Dells so you didn't need to go into the more 'touristy' part of town if you didn't want to. Very good value for the money during the off season.

"leisure stay"

User 25/09/2016

Very clean. Staff very friendly and courteous to everyone. They staff keep all of our family close together from a wedding party with a family member. We checked in later and they kept us by the other family members as well.

"Checking in"

Patrick D, Jefferson, United States 24/09/2016

Very nice hotel I would stay here again. Note: if using coupons be aware you will have to wait for others checking in. Money seems to talk here. I would not have minded to wait for the one person in front of me but the other four that came after me was to much as far as I am concerned.

"Ok hotel"

rvsherry, Chicago 24/09/2016

Chose this hotel as none available at requested location. Desk service was excellent Room was what was available and price was ok. Bathroom had stool and tub in very small area and quite uncomfortable for larger persons. Breakfast was very good with good variety and lots of eating space. Hotel was quiet and quite adequate

"Nice friendly place"

Redneckwoman60, Edgerton, Wisconsin, United States 22/09/2016

Everything was pretty good, neat clean room,helpful staff. Would stay again. Only downside was trying to stay connected to Wifi...that would have made the stay a 5 or more. One more thing..the free breakfast was crowded so we went to the Denny's next door.

"A stay without the pain!"

User 21/09/2016

We had a wonderful time there. Rooms were clean and roomy. T.V. was a nice size. The Staff were great! Never felt like there were any kind of attitudes facially or vocally. The breakfast was great and free! We got to relax in the pool and whirlpool! I will be back and recommend it to anyone wanting to go to the Dells without the hassles of all the chaos of the commercialism. Ya did good Best Western!

"Great older hotel, close to everything."

Rcol49, Benton, Illinois 21/09/2016

This Best western was very clean, well kept and nice clean rooms! It is an older hotel, but renovated and well maintained. Indoor and outdoor pools. Great staff and a very good breakfast! I would definitely recommend this hotel.

"Clean, friendly, well equipped hotel"

Timothy N, United States 20/09/2016

Best hotel I've been to in several years. Friendly staff at checkin, quiet room, soft bed, bible, nice pool, hearty breakfast. Great location and hotel is in good shape, plumbing worked well, good heater/A/C, quiet fridge and working microwave & big TV.

"Some front desk service recovery kept this from being a 2 rating"

CarolinaBecky, Raleigh, North Carolina 19/09/2016

This property has a nice looking lobby/breakfast area though the room and hall color scheme is dated. The most disturbing thing about our room was that one of the beds had the sheets pulled up tight but they had not been changed. There were a little bug and some black hairs on the sheets. Also one of the bars of soap had been used and the wrapper for the toilet paper had been stuffed inside the empty roll and that was left on the back of the toilet. We called the desk at once and they gave us a different room which seemed clean-- at least the sheets were. But a top sheet over the blanket would have made me feel the bed was cleaner, especially given my experience. When I was asked about the stay at checkout I told the attendant (a different one) about the incident. She said they had a note about it but an apology would have been nice, so I would feel they were going to make sure things like this didn't happen again. The breakfast was good and the attendant cheerful. Perhaps because they get lots of families with children they had three waffle machines which meant that they could keep up. They were even offering strawberry waffles. The sausage links were good and the cheese omelets were freshly warmed and not dried out. They had in addition to the bagels and muffins little Hostess-style doughnuts, probably also a hit with the kids. Coffee was not very robust

"Joined BW Rewards"

User 18/09/2016

Now a BW convert, and will stay at them whenever possible. Another great experience with friendly service, nice, clean room, and AWESOME SHOWER (it was so great, choirs are singing in my head as I write this)!! Hint: serious lack of wine buying opportunities in this town, grab it ahead of time on your way in.

"Very comfortable and quiet"

Lisa D, San Jose, United States 17/09/2016

Everything was perfect at this motel! Spacious rooms, comfortable beds, very clean and a really great breakfast with lots of food choices. It was also close to all the fun things to do at the Dells, yet far enough away to be nice and quiet.

"Accomodating and convenient!"

DAR11962, Warren, Michigan 15/09/2016

Great location and amenities, nice staff, good breakfast, clean room, and good service. My family and I really enjoyed the free tickets to Noah's Ark and Chula Vista. We will definitely consider a return stay at this Best Western the next time we visit the Dells!

"Nice stop from long driving trip."

Mary Beth M, Zion, United States 15/09/2016

It is very nice traveling around Wisconsin. As a family we had stayed this past June 2016 and we where so pleased with the services that I made a point in planning another stay for our trip down the road. Where we live it takes us six hours to get to Chippewa Falls, WI and on our way back we where going to make an extra stop which would make us get home later so we thought it would be safer to make a stop at the Dells and stay at Best Western for the night and start out fresh the next morning. My family enjoyed eatting at Denny's next to the hotel since we did not want to get back into the car from our long drive. My brother and I enjoyed the pool while my mom enjoyed just laying around the room. By morning we where well rested and enjoyed the breakfest before heading out. I am looking forward to my next trip in the near future. Thank you very much for the pleasant stay. It was very enjoyable.

"Nice alternative"

User 12/09/2016

Reasonable priced hotel within Wisconsin Dells area! Room was clean and spacious. Bed was comfortable too. Mini fridge and microwave oven in the room was a plus. They do offer water park passes with your stay,but we did not use them. Nice indoor pool with hot tub and sauna. They do have a seasonal outdoor pool ( we did not use it) Clean breakfast area with numerous items to choose from. They do offer free 24 hour shuttle to and from Ho-Chuck casino.Staff was excellent. Extremely friendly and helpful!

"Enjoyable Stay"

Joey K, Fond du Lac, United States 12/09/2016

My boyfriend and I took my nieces and his brother to Mt. Olympus and needed a place to stay last minute over the holiday weekend. With my AAA discount and over sized room was very reasonable, comfortable and fit 6 people perfectly!

"ambassador great"

Carlos M, Rio de Janeiro, RJ 11/09/2016

Excelent hotel. Very good room, excelent beds, nice location, very good bathroom / shower. Good breakfast. Good service. Right beside a dennys, excelent dinner try alaska salmon. Good indoor pool. Close to outlet 6 miles, do not miss it. A lot to do in the city.

"Great Place to Stay in the Dells"

Kelly N, Peshtigo, United States 10/09/2016

My family and I have been coming here for five year now, and this hotel has always been great. AAA discount and waterpark passes. We were not happy to find out that only four passes are given out to Noah's Ark, that was very disappointing. If this continues also with Chula Vista, we'll have to make different arrangements. We stay at Best Western so all of our kids are able to go to the waterparks without additional cost.


chickone, kansas city 08/09/2016

We will book our stay at this hotel again in the future. It is clean, and well appointed, and close to the Dells where we would be spending two days. We enjoyed the nice king bed with great pillows, and it offered plenty of nice towels too. We were thankful for the extra outlets for our "devices" Free Wi-Fi, coffee maker, but no micro or fridge. You can have a micro for a fee. They do not offer a free breakfast, but has a Denny's on the property. Very nice property, we would recommend it for your stay in the area.

"clean place to sleep"

laurietraveler, chicago 08/09/2016

fine place to stop on the road. Easy access. during season they offer passes to Noah's ark and Chula vista . clean and comfortable. dissapointed the pool was closed after Labor day. exactly what you would expect from this type of hotel.

"Wisconsin Dells Best Western"

jhpg73, Washington DC, District of Columbia 06/09/2016

The Wisconsin Dells Best Western hotel price was great and very valuable to our family budget. The price included wrist bands to two water parks (Noah's Ark and Chula Vista Water Resort). That was a very nice surprise.

"Nice weekend in the Dells!"

Mariela1978, San Juan, Puerto Rico 06/09/2016

I travel with my family (kids 8 and 5). The hotel is well located, like 5minutes drive to downtown and close to amenities of the area. The room was clean, including the bathrooms which seems that were renovated recently. For the price it was a great stay. I just slept and ate breakfast and spent most of the day enjoy the area.

"best hotel in dells area with convinience of downtown near by"

User 06/09/2016

awesome exp great place to stay noahs ark is good n is included in the package also please dont forget to visit devils lake dells is a good area to explore and has something for every age group n hotel loc is great

"Great stay"

Yi-Hsin L, Westmont, United States 05/09/2016

This is a great stay considering the room's set up looks beautiful and amazing bathroom. Wonderful check-in, great housekeeping. and lovely breakfast! It amazes me they have sprinkles, chocolate chips and whip cream for waffles! Delicious oatmeal with brown sugar and other items to add on with many other hot and cold items. Love everything this place has to offer and overall hope more and more people will discover its greatness as well!

"Best Hotel ever!!"

User 04/09/2016

Our family stayed here the hotel was great the room was clean, big enough for all 6 of us, and staff was friendly and quick check in and breakfast was great as well!! You wont be disappointed...We will book again with them!!

"Best Western, Wi Dells"

Teresa K, Wild Rose, Wisconsin, United States 04/09/2016

Have stayed here a handful of times, everytime it meets or exceeds my expectations. Great Location, easy on and off the freeway. Excellent breakfast. Pool area is always clean. Outside pool area was wonderful!

"Updated hotel"

Lori0606, Frazee, Minnesota 31/08/2016

The hotel had just been updated...all rooms and everywhere in the hotel, including the pool area. The sauna is wonderful, nice and hot! Both pool areas, inside and out are exceptional. The breakfast is not missing anything! Delicious. The bed was very comfortable. Even though the hotel was quite full while we were there it was quiet.

"Great deal"

Mary K. O, Downey, United States 31/08/2016

Nice hotel, caring staff, lots of nice amenities-fitness center, pools, convenient parking, full breakfast, working business center, good restaurants within a block or less. Quick check out. Over all a very pleasant experience.

"beautiful little place."

User 30/08/2016

Motel was a haven for us after a busy weekend with people!! The swimming area was nice and clean. Rooms where outdated but clean. The carpet felt a little grungy tho! Just a little drive away from the main attractions!! Staff where very friendly!

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for your kind words and great review. We are so glad you enjoyed our pool areas and our great location. I am sorry you experienced some issues with the carpet, I will pass along your concerns to our Housekeeping Department. We look forward to welcoming you back and being your haven in Wisconsin Dells!

"Very nice but noisy."

Albert J, Taneytown, United States 30/08/2016

The rooms were not very sound proof. We could hear the people next door and above us. I loved the pool. The exercise room is nice but the mirror should not be in front of the elliptical and treadmills and the TV behind you. All in all a good value for your money.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay with us. While I am pleased to hear your enjoyed the pool area and fitness room, I do apologize that you had some concerns with the noise. We will also look into your suggestions regarding the fitness area as well. Feedback is always important to us. Thank you again and we look forward to welcoming you back!

"Average Stay"

ma_golfman, Appleton, WI 26/08/2016

Only spent one night here. Check-in girls from Jamaica were great. Rooms comfortable, if somewhat noisy. They also included water park passes for Noah's Arc and Chula Vista resort. We thought the free breakfast offered was good, but with so many people, there was not nearly enough room or food to accommodate everyone. Check-out was easy, but morning staff not so friendly. Maybe it was the chaos from breakfast that put them in a foul mood?

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
We appreciate you taking time to give us your feedback on your recent stay. I will be sure to pass along your kind comments to our Front Desk staff, as great customer service is something we strive for. It's disappointing to hear that you experienced some issues during breakfast and check out though and we will make sure to use your feedback in training. We look forward to welcoming you back!

"Overnight stop"

User 24/08/2016

Very nice hotel very clean and very nice breakfast. A little noisy during the day because of children running around.Nice alternative to the more expensive hotels in the Dells.pool is decent size but no water slide.many children in hotel.


Brian D, Greenfield, United States 24/08/2016

Ok but checking in the person was not very friendly. Hotel was clean and rooms were nice. Indoor pool and outdoor pool were nice. Service was average. No early check in and even at 4 they acted like they were doing me a favor by having a room ready.

"Would stay again"

Margaret B, Wisconsin Dells, United States 24/08/2016

I thought only Chula Vista waterpark tickets were offered free with the stay, but they offered Noah's Ark tickets, too! If I had known that, we may have stayed another night! The rooms were spacious, and the mini fridge was the larger size compared to other hotels.

"Clean & friendly staff "

User 23/08/2016

It was nice to go somewhere where everyone was friendly. They gave out free Noah's ark passes & free Chula visa passes! This was nice because we had planned our vacation out in advance so if it was raining we had somewhere to go! It's also in the perfect location! So close to everything! We had so much fun! The hotel was nice, and a great price!

"Awesome Complimentary Breakfast"

Jen B, De Pere, Wisconsin 22/08/2016

We've stayed in other locations in the Dells and found this site to be a great deal. We didn't need the resort experience and found this hotel to offer a lot of amenities. The place looks completely remodeled in a stylish contemporary manner...seems more high end than you would expect for the cost. The indoor pool, sauna, and hot tub were nice as were the outdoor pool, hot tub, and mini splash pad. They also have a nice fitness center and business center. I really like the extra bathrooms I found throughout the hotel. Our room was nice and included a larger hotel fridge and a microwave. The best part was the breakfast which included cereal, toast, bagels, sausage, eggs, homemade oatmeal, yogurt parfait station, waffle makers, muffins, doughnuts, milk, juice, fruit infused water, and coffee. The staff was friendly and helpful and you also had a choice of Noah's Ark tickets or Chula Vista tickets included with your stay. If I had to complain, I did find a corner that needed a little more vacuuming, but that was about it.

"Best of Both Worlds"

Michelle M, Chicago 20/08/2016

If you want to be close to everything including the highway but not actually in the thick of everything with all of the hustle and bustle of a waterpark and it's activities, then Best Western Ambassador Inn & Suites is the place to be...The price is right, the hotel is clean, the breakfast is good and the people are nice.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to leave us feedback from your recent stay with us. We are very happy to hear that you enjoyed your stay, as well as our convenient location, close to all the great attractions. Thank you for the recommendation and we are proud to be your choice of hotel when you are visiting the Wisconsin Dells area.

"Ambassador Inn in the Dells"

User 19/08/2016

This hotel was quite nice (and I think fairly new). Check-in and check-out were very quick and easy. The location offered easy access to local attractions. Breakfast selection was typical of all continental breakfasts. The value was good, especially for the area. I have paid much more for much less in other places. I would recommend Ambassador Inn for your next trip to the Dells.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to leave us feedback from your recent stay with us. We are very happy to hear that you enjoyed your stay, as well as our convenient location, close to all the great attractions. Thank you for the recommendation and we are proud to be your choice of hotel when you are visiting the Wisconsin Dells area.

"Satisfied Family of 7"

Pam H, Stonington, United States 18/08/2016

Decided to pass on the resorts while staying in the "Dells" and chose the Best Western because they offered a Suite that would accommodate a family of 7. Upon arrival we were amazed at the size of the room consisting of 2 bedrooms with King Size beds, a dining table that sat 7 comfortably, 2 bathrooms and a nice size fully equipped kitchen. Pool was nice and we grilled out one night poolside. Breakfast was very acceptable and fresh. Staff was pleasant and very accommodating to our needs!! Water Park tickets included for 4 of the 7 members of our family and passes for the remaining 3 were very reasonable. Will recommend this Hotel to any friends or family staying in the "Dells" area.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for your positive comments. We are so glad to hear that you enjoyed your stay with us. It sounds like you were in one of Executive Suites, which is a great room for big families to enjoy. We are pleased to hear you were able to take advantage of many of our great features, like our pool/picnic area, waterpark passes and free hot breakfast. Thank you so much for your recommendation and we look forward to welcoming you and your family back.

"Noisy Hotel"

User 15/08/2016

This Hotel is Ok. If you want good sleep stay away. Loud kids and walls are paper thin. It was a bit dirty also, I pulled back the bedding and there were lots of hairs on the sheets and the halls are dirty and need cleaned badly . The breakfast is fine but they stop serving at 9:30 and the crowd is terrible. Only benefit is that it has a great pool.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you for your review. I am happy to hear that you enjoyed our pool area. However, I am sorry to hear that you were not satisfied with the cleanliness and experienced noise problems. Your concerns have been passed on to our staff in order to correct the issues you had. Despite this, we would love for you to give us another chance the next time you are in the area to exceed your expectations. We look forward to welcoming you back.

"Best Western Wisconsin Dells"

Julene H, Chaska, United States 13/08/2016

You have a nice facility and location off the main strip which does allow for easy access to your hotel. I was very disappointed with the service at your hotel. There were signs posted throughout the hotel stating quiet time was between 10 pm and 7 AM and our first night there, there were several teenage kids that were running through the halls after 10 pm between the outdoor and indoor pools. Even before 10, they were running through the halls and dripping all over the floors. Not a big issue on carpet but on the tile that leads to the doors and pool, very slick and no wet floor or slippery signs were posted which is a severe liability issue. Someone could have slipped and fell on these wet floors. In the indoor pool, I did not see any staff members check on the status of towels. There were also very unsafe practices being demonstrated in the pool that if the staff was monitoring could have put a stop to. THe pool was very crowded and people were flipping into the pool. akmost hitting younger children a few times. The breakfast was actually decent. I was a little disappointed that every time I went to get waffle mix to make waffles that there was Blueberry in the machine that was empty and when the would change, they would put strawberry mix in. As much as I love strawberries, I am no longer able to eat anything with the seeds of the strawberries in it. My daughter did get strawberry waffles and there were seeds in the mix and waffles. The worst part was as we were packing up to leave, I looked under the beds to make sure nothing had fallen under the bed. I was seriously disgusted to find a Snickers Easter Egg under 1 of the beds that had been there for quite awhile. The insides had dreid out and crumbled and were left under the bed. Along with that there was quite a few pieces of paper left under both beds in the room. Very disappointing to see that a place that has a lot of traffic that they do not care about the cleanliness of their facility. We also noticed that the sheet under the bed spread had a poop stain on it. Thank god we brought our own blankets and never went under the covers. What type of an establishment andf business are you all running? Is this the way that National chain Hotels are trying to deter guest from staying with them? We did notyify the staff upon checkout of the garbage issue and were told that they had "deep cleaned" all the rooms at the beginning of summer. I will tell you that the garbage looked like it had been there longer than that. We were given a refund on the tax we paid for our room as this was a package deal that was set up through BlueGreen resorts. This experience makes us doubt the integrity of Blue Green and Best Western. We were promised a free 2 nigth stay to come back and that it would be sent out on 8/8/16. We are only 3 1/2 hours away from Wisconsin Dells and as of 8/14/16, we have not received anything from this facility. We have told our family and friends about our experience. We are guessing that the promises that were made will not be kept and that is disappointing to hear. I have stayed at Best Western's manyt times throughout my vacations and will seriously consider other options in the future.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you for taking the time to bring your concerns to our attention. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to the appropriate staff. I want to apologize for your bad experience here. Your safety concerns are very valid and we will do our best to correct those issues. This is disappointing to hear but we would love to have you give us another chance to make it right for you.

"Convenient place to stay"

Bill K, Mantorville, Minnesota 13/08/2016

We found this hotel very convenient. It is located right off of I-90. It is easy to access unlike some hotels in the busier part of the Dells. Our room was very nice, and the front desk staff was friendly and helpful. Up to 4 waterpark wristbands come with each room. We will stay at this hotel again on return trips to the Dells.

"Great Property"

livinlargewi, Appleton 12/08/2016

I've stayed here a number of times and it seems they've renovated since my last visit. Very nice. Price is reasonable and they include lots of extras like free breakfast and free water park passes. Plus they have a nice indoor and outdoor pool. Convenient location. However- if you do book here beware of a $20 cancellation fee. That's the one negative I don't like.

"Relaxing in the Dells"

Carla V, Racine, Wisconsin 12/08/2016

This hotel has always been a family favorite and have visited numerous times over the past twenty years! Good place for the value! Good free breakfast! The staff has always been helpful and courteous when making reservations and if you have questions or problems during your stay! Excellent affordable choice! Clean beds and rooms! Nicely redecorated in the past two years!

"Needs attention but great value"

nhfamilyfun2014, Penacook, New Hampshire 11/08/2016

We chose this hotel because it offers free Noah's Ark water park tickets, and the room price was $119 per night. It also offers free breakfast, which was another plus. It offers a wide variety of food: bread items, oatmeal, yogurt and toppings, eggs and sausage, waffles and toppings, and cereal. The front lobby was packed with people each morning. The room was clean but well worn. The hotel has quiet hours from 10 pm to 7 am, but we could still hear toilets flushing, kids screaming and doors slamming. It was nice to be a little off the main strip. If you're looking for good value and can overlook the lack of updates, this is the hotel for you.

"best western was the best for our vacation"

Catherine F, norfolk, United States 08/08/2016

rooms clean, breakfast good, and hotel staff were very helpful and sincerely nice. i will recommend this hotel to any family fun trip. in the dells they also gave us wristband passes to two waterparks. well worth the money for the hotel.

"Pleasant stay for family of four midweek."

Raggittt, Michigan 05/08/2016

Stayed here Tuesday-Friday early August. Had ground level poolside room. Rooms are clean, comfy beds, equipped w/frig and microwave. Beautiful outdoor pool area and hot tub. Friendly staff and ample parking. Free passes to Noah's Ark and Chula Vista park. Large breakfast area with many choices. I didn't like the "instant" coffee machine. Please upgrade to a commercial BUNN! Loved the location of the motel. Close to where we want to be when in the Dells. Would come back again.

"Excellent stay at Best western hotel"

Suzanne S, Wind Lake, United States 05/08/2016

highly recommend this hotel overall, everyone was polite and helpful at all times. Great selection in breakfast items to start our day off without the hassle of making another stop before going to our first destination for the day.

"Very nice, well equipped hotel!"

Jennifer P, Grosse Pointe Farms, United States 04/08/2016

Two very nice pools, the outdoor one in particular was great. Spacious rooms, good location near all attractions. Breakfast was quite good as well. This hotel is very large...many rooms, but the layout works well. Would stay again!

"BW in the Wisconsin Dells"

User 04/08/2016

Excellent Value, room elegant, beautiful outdoor pool, that offered picnic tables and built in grills for guests to use. Very family accommodating. Balcony overlooking outdoor pool was and added pleasure. Water Park tickets offered, full breakfast. Enjoyed my stay


Brad D, Lowden, United States 03/08/2016

Was very satisfied with our stay had a very good experience, Enjoyed the outdoor pool area. Would recommend this hotel to others as we would stay again when in the area. The hot breakfast was very good and judging by number of people eating the breakfast everyone thought the same.

"Overcrowded Hotel"

Budman2014480, Wisconsin Dells, Wisconsin 03/08/2016

The hotel rooms are comfortable, but don't plan on being able to eat breakfast with your family when you want. It is a cattle call for food, and the lines are 10 deep waiting for waffles. My grandson stood for 25 minutes waiting to get his waffle, while the rest of us stood in line waiting for people to cook 10 bagels at a crack to bring back to their room, since their was no seating for a family.

"Nice hotel for our one night stay"

CreativeIce, McHenry, Illinois 02/08/2016

We were booked for a bigger resort in the dells for a few days, but decided to go up a day early. So instead of paying the high price of the other hotel I looked for a less expensive one, but not a small motel, which brought me to the Best West Ambassador Inn. The hotel was clean, our room was fairly standard. The hotel offered a indoor and outdoor pool which we did not use, but they looked inviting. There was a soap and a shampoo/conditioner in one in the bathroom. The fridge was nice because it had a freezer in it, which I needed for my ice packs, as I was traveling with medicine that needed to stay cold. There was a microwave, a ironing board and hairdryer. Like the other hotels, we were able to access the free shuttle to the Ho Chunk Casino for the night. The breakfast that was included offered a lot of choices. Although the amount of people in the food area made it a bit overwhelming, especially waiting in lines... not for the anxiety prone. But if you can get past that its good. I was a bit surprised at how cold the sausage links were. It's not like they could have been sitting there for long, as there was way to many people. The breakfast area offered the typical continental stuff, plus make your own waffles. Now, this is a personal preference, but when I got the the floor I thought someone was blaring their TV in their room, but it turned out it was speakers in the hallway. I can't say I cared for that.. I am pretty sensitive to sound, and being that I could hear it slightly from inside the room it would have bothered me if I was trying to sleep during the day. Which I know it not generally the case in a hotel, but still. And something else that bothered me. II was told not to put my card key near my cell phone (my cell phone case is a wallet). She said it deactivates it. I see that as a problem, as almost everyone has a cell phone now.. are they really that easy to deactivate? That is a problem. But as it is, I did keep it by there and it was fine.

"Great Stat, Noahs Ark Passes Added Bonus"

Tyler W, Lomira, United States 02/08/2016

Stay was great. The pools were warm and the staff was very nice. The breakfast was good but crowded because of the summer months in Wis. Dells. The Noahs Arks Passes sold us on staying there. The rooms were up to date and your typical BW rooms. We will use them again for a quick getaway to the Dells.

"Quiet for the Dells!!"

3Harls, Illinois 01/08/2016

Went to the upper dells boat tour which was great, would do again. Swimming pool outside was great,clean quiet, as was the hot tub. I like the fact that they have indoor and outdoor. Our room had a balcony that overlooked the pool outside. Upon check in found there was a wasp nest behind a gutter,told manager and was moved pronto. The day manager Jeannie was wonderful along with all other staff. They gave us hints on things to do other than water parks. Pirates cove min. golf a blast. They took care of any ?s or issues that arose.

"Nice hotel"

User 01/08/2016

We stayed here for a couple nights. It was a nice hotel and quiet. They had an inside and outside pool area. The outside had a nice spot for smaller children. We had a couple hiccups there but the front desk was right on top of fixing it. We left very satisfied.

"Very good for price"

Heather V, seymour, United States 01/08/2016

First time stayed at this hotel in the Dells and we will probably come back to it. Didn't have to deal with the high cost of the resorts and did receive passes to Noah's Ark. The outdoor pool area was very nice and lobby was large enough for our basketball team to eat our pizza together.


Susan S, Wisconsin Dells, United States 01/08/2016

I feel this hotel is overall a nice place to stay. However, the price paid for the amentities is a little too much. In addition, there was a lot of commotion coming from another room, so the noise level was not acceptable

"Dells Weekend"

Preston J, Two Rivers 01/08/2016

This hotel was excellent for the two sets of grandparents and our daughter, son-in-law and the two grandkids (5 &2) to visit The Dells for a 3 day pleasure trip. Breakfast buffet was top quality with a great variety of food. We had water park passes included with our excellent room rate. Plenty of parking. Great staff. Indoor and outdoor pools with plenty of chairs and tables for family snacking. Nice pavilion for shade. We reviewed other "attraction hotels" that we kept our business away from these facilities. Made that mistake two years ago. Buyer beware, check out past customer reviews. We'll be back.


Girl Scout Troo... G, FDL, United States 30/07/2016

The suites were Wonderful and the rooms were very clean and nicely renovated. The check in staff were friendly and helpful. The free breakfast was very good and a lot of variety I really recommend this hotel for anyone who doesn't want to pay high prices at the waterpark hotels.

"very good"

Bryan J, wisconsin, United States 30/07/2016

The front desk and services were very friendly and helpful. The hotel is close to lots of activities. The sauna by the indoor pool was a plus. There were waterpark passes for other parks provided with your stay. The pools were open until 10pm outside and 11pm inside.

"family weekend trip"

Dennis D, Kalamazoo, Michigan 29/07/2016

No major complaints . Family enjoyed the stay. Breakfast was above average in my opinion. many options to choose from. if you couldn't find something then probably were not that hungry in the first place. Room was clean and maid service was as expected. - check in and check out was smooth and easy. Front desk very helpful and informative.- pool was clean and hotel was quiet despite a teen volleyball or softball team staying. didn't even know they were there until breakfast the next morning. would stay again. price was comparable to other hotels in the area and like most they offer water park tickets.

"Good value"

Michael T, Wisconsin Dells, United States 29/07/2016

I have stayed in this hotel 5 times. It has always been clean, the staff is friendly, it has been a great value. The breakfast has been good for my family. There have been several options for the family. If they left hungry, it was their own fault. We will definitely stay here again. The armbands for the amusement park were great also. The clean rooms, the location, the breakfast,and the armbands, make this a great value. They also had 2 pools- 1 indoor and 1 outdoor playarea. We did not use these, but they looked nice.

"Pleasant stay"

Christine F, South Milwaukee 27/07/2016

The staff was extremely nice and helpful. They answered any questions and knew most information. Hotel had both the outdoor and indoor pools which was also nice. Breakfast area was large enough to accommodate a good number of people when crowded.

"Great place to stay"

Harry Y, Winnipeg, Canada 27/07/2016

the hotel staff are friendly, the rooms are clean, the breakfast has lots of options just get there early as it gets busy fast. also you get free passes for two water parks close by, just make sure you bring a towel with you from home as you can not bring the towels from the hotel.

"Breakfast was great and beds were very comfortable"

SNKfish, Madison WI 26/07/2016

The breakfast had such a large selection. The beds were very comfortable and the rooms were quiet. The pool was just the right temperature and we liked having the option of swimming outside or inside in case of rain.

"Very nice and still close to the action "

User 24/07/2016

The hotel was fairly quiet for how busy it was over the weekend. Breakfast is included and was very busy, though there was always a place to sit. We also never had a hard time parking by the door we needed to. Free wifi, pools, computer/printer access, exercise room. We did also get passes to Noah's Ark included, that we didn't end up using.

"Awesome Stay 2nd Year in a Row"

Calvin K, Gurnee, Illinois 23/07/2016

This is my 2nd year in a row staying at this hotel when going to Wisconsin Dells. You can't beat what you get with this hotel for the price you pay + getting free passes each day to both Noah's Ark and Chula Vista. The hotel and room are always very clean, and the new and improved breakfast was great! It gets crazy busy at breakfast time, but if you can deal with that, this place is worth the stay for the deal you get!!!

"Decent Stay"

Beth T, Mattoon 22/07/2016

We stayed for three nights thru the week. The hotel was pretty busy and packed at the time. Breakfast was pretty good and they have quite a selection for the start of the day. Staff seemed friendly and the hotel seemed clean over all.

"Good place to stay in the area"

User 21/07/2016

This Dells area does not have much of the high star rated hotels. We had good experience with this hotel, nothing too fancy..but got the job done within a decent price. Breakfast was included, but again standard continental. Good thing is that they provide free tickets to Noah's Ark.

"Wonderful Stay"

Craig B, Preston, United States 20/07/2016

The Best Western is a great place to stay. We are a family of 4 and had a great time. The outdoor pool area is very nice and there's a big patio area for socializing next to the pool. The breakfast was very good and staff did an excellent job keeping food available for the guests. The rooms are larger than we expected. We took advantage of the free water pass to Noah's Arc and really enjoyed it. We would definitely go back.

"Practical Choice"

av_oct20, Winnipeg, Manitoba, Canada 19/07/2016

Stayed there for three nights. Hotel is nice, property is clean, there is enough parking, and although the hotel is big (with several doors), it's easy to get around. Outdoor pool and outdoor pool area is good, again with enough chairs and there are several picnic tables and there's even a couple of barbecue pit, but we didn't use it. Our room is spacious, clean and well appointed, and the pool view balcony is worth it. Staff at front desk are nice and helpful, and explained things properly. And yes, free Noah's Ark and Chula Vista wristbands for all nights of stay! Free breakfast also, and there are varieties to choose from, and you have to complement the way they refill the items. With the volume of people coming in and out of the breakfast room, you will hardly see an empty container.

"Nice Hotel"

Kristen W, Duluth, United States 19/07/2016

Nice hotel, friendly staff, good breakfast. The internet was sometimes slow and the pool flooring was uncomfortable to walk on. We received free passes to Noah's Ark which I did not see advertised (could've missed it) and that was super cool. I feel like it was expensive but it is the Dells

"Don't Waste your $$$"

Angela E, Wyoming, MN, United States 19/07/2016

Dirty, not helpful staff, super loud, dark and kinda scary hallways, breakfast not very well stocked. I don't know if they even have luggage carts, but if they do there wasn't one in sight and not one employee willing to help find one. Very loud guest and with the small indoor pool not much room for seating or pool room for the kids to swim, when it's overtaken by roudy drinking adults at 8pm at night.

"Here is the real truth -- the hotel is a complete dive."

Poltrip, Toronto, Canada 17/07/2016

I'll start with the positives - the outside pool is really nice. Secondly, the free tickets to Noah's Ark and Chula Vista are a huge money saving. Now for the real truth about the actual hotel. This is an old fashioned hotel that they have attempted to "renovate" by slapping up a few newer pictures in the hallways and doing some basic painting. It's essentially a motel that is marketed as a hotel. The rooms...well let's just say that the beds have white sheets with stains on them (don't believe me...check it out for yourself), a "duvet" that consists of two white sheets wrapping up one of those crappy beige blankets that you find on sleeper coaches everywhere, and pillows that have been thrown on the floor by the cleaning crew (yes we witnessed them firsthand). I'm sorry, but the room has basic fixtures and outdated furniture. Oh, and the breakfast. Wow...get your elbow pads on and wade in there and try to grab something before it is all gone. Little tiny sausages and watery scrambled eggs. Yum, yum. The most popular item was the sugared donuts. In sum, there are better options out there, even ones that offer the free tickets that most people are looking for.

"Worth it"

User 16/07/2016

Besides the rude customer service, overall it was great. The rooms are spacious and we had no problems at all. Everything worked well. The water park passes to Noah's Ark and Chula VIsta is a plus. We went to both water parks. Also the pools at the hotel are good. My god son enjoyed the area for kids outside.


Gregory H, Chicago, United States 16/07/2016

Clean and comfortable place to lay your head. HOWEVER, there was loud bumping over us every night from kids jumping. AND bedroom before the guest room, which was akward when we had late night guest . GOOD FOOD.

"Average hotel"

Lenagooddog, Fargo, North Dakota 15/07/2016

Clean room. Hotel needs some updates but the staff works hard to keep things nice. Convenient parking and outside pool was very nice. Inside pool is kind of small for the size of the hotel. Breakfast area is kind of small but decent choices. Great coffee. Overall good value for the money.

"Great Value"

User 15/07/2016

I recently stayed here when visiting the Wisconsin Dells. We were pleasantly surprised about this hotel. The room seemed very clean. They had a huge continental breakfast with waffles, eggs, bagels, yogurt, oatmeal, and more. This was a big money saver since most places do not have continental breakfast, and you end up spending $30 or more to eat out before heading to the water park. They also offered passes to Chula Vista Resort (which I'm not sure if you can just purchase tickets to this without a stay at the resort) and Noah's Ark. It was nice being able to check out Chula Vista's waterpark. Noah's Ark passes are over $38.99 a piece, so the hotel almost pays for itself if you take advantage of these benefits. Overall, seemed very nice and had a convenient location close to Lake Delton and downtown Wisconsin Dells.

"Best Stay Ever"

Matthew H, La Crosse, United States 15/07/2016

The best hotel I have ever stayed at. Breakfast was great, and The dells tickets were the best part of our stay. However, breakfast was very busy because it was very good. They had waffles, eggs, sausages, and so much more.

"Great Value Great Amenity's"

User 13/07/2016

We had a family group of 15. This hotel was really great. We had a suite plus one room. Nice furnishings, large rooms, plenty of space for group meals in suite. Needs larger trash can in kitchen area. Pool area is really nice. Breakfast bar is best I have had. Tickets to water parks included which made it the value if used.


Ann D, Wis. Dells, United States 13/07/2016

I have not one complaint. the beds and pillows were great. I love the fact that there is a grill by the pool area is you can enjoy more family time outside of the hotel rooms. The hotel was clean and updated. Not from down town. the people were very friendly. I had stayed at a few places in the Dells and it was great not to hear kids screaming, yelling and running up and down the halls. I will be staying at this hotel from now on when I revisit Wis. Dells Thank you Best Western for the great experience!!

"Nice hotel"

Lisa M, United States 13/07/2016

The rooms were clean, breakfast was very good and the housekeeping staff were very friendly. The ladies at the front desk were not having a good day, they were arguing in another language and visibly upset. The hotel is centrally located right off the interstate and just minutes from downtown Dells. Overall our stay was pleasant and great price which included our water park tickets.


Gladys D, Newberry, United States 10/07/2016

Overall, we are extremely pleased with our stay! The staff members were courteous, friendly, patient, and knowledgeable. The room was spacious and clean. Check-in and check-out was a breeze and stress-free! The amenities were great and my kids loved their stay! We will definitely book at this hotel when we are back in town! Thank you very much for a pleasant stay!

"Decent family friendly hotel in resort town."

User 09/07/2016

Stayed for 2 nights midweek in July. Hotel was clean and well kept. Staff was friendly and helpful. Room was pleasant and quiet, although the bed was not the best, mattress was not particularly flat. We arrived early with our 3 year old and they were able to offer us early check in. Got there around 2:30 and were in Noah's Ark by 3. The hotel offers wristbands for Noah's Ark and Chula Vista water parks that are good for every day you are staying and the day you check out. Pools and hot tubs were clean, they have a kiddie pool with a couple of minor features outside that the little one enjoyed. All in all a pleasant stay in a resort town full of resorts that over promise, over charge and under deliver.

"Hotel of choice"

Jeffery J, Sioux Falls, United States 07/07/2016

Hotel was clean, staff was pleasant, breakfast was hot and filling, pool and hot tub were relaxing, room was comfortable and quiet. Towels and wash cloths were fresh. Spacious parking for larger vehicles. Very family friendly.

"Restless stay"

Sharon C, United States 05/07/2016

Wait till after summer because if one likes a firm mattress one will not fine it at this hotel. Also one will get a better rate in the off peak season. When you use the bathroom and you turn on the light you hear the exhaust fan with the low light. when one takes a shower the shower curtain moves causing water/ puddle on the bathroom floor. The television may need to be reset because the picture goes off the screen. The breakfast is usually good, but this time it didn't agree with us. so overall I was unhappy with my stay and next time stay somewhere else.

"Good clean stay"

Jana K, Champaign, Illinois 04/07/2016

My family and I decided to stay here since we were on a tight budget plus the reviews were good. We were not disappointed! The water park passes was a definite plus and another reason we chose the place. The rooms were clean and the water pressure in the shower was awesome! A few things we did not enjoy though was the breakfast area was very packed during our stay that on the day we left, we went next door to Denny's. We also could not enjoy the outdoor hot tub or pool because there were some large families that had swarmed the area and you felt like you were crashing their party if you tried to use either. They were very loud until pool closing time. The disappointments we experienced was not the hotel's fault though even though it would have been nice for a little crowd control. We would try this place again though!

"Affordable with Water Park Passes included"

Denise M, Detroit, Michigan 04/07/2016

We were pleasantly surprised when we checked in and were told our stay included passes to two water parks. We were also happy to discover that our 2 queen bed room was actually a two room suite. This was the most affordable place we could find in the Dells. Hot breakfast with eggs, sausage and waffles was also included. The only downside was that the two pools and breakfast area were not quite big enough for a hotel with over 300 rooms.

"caring staff excellent breakfeast"

Ron F, Menomonee Falls, United States 04/07/2016

Very clean nice hotel, excellent location in the Dells, great value considering the prime location, just treated very well and the pool and free breakfast were fantastic, what a bonus!! The microwave and refrigerator in room proved to come in very handy to warm up those leftovers from supper also.

"quiet, clean, close to activities"

User 03/07/2016

Breakfast was always well stocked. Front desk staff very courteous and kind. Cleaning crew pleasant. The pool was small but rarely more than ten people in there- sometimes no one. Very close to all activities- could reach most everything within 5 minutes. A little dated but clean. I would stay again. Do not book on Expedia! Book thru Best Western site- they will match any price and no cancellation fee for changes.

"Fantastic experience"

User 02/07/2016

The staff was fantastic & went out of their way to make our stay enjoyable. We felt welcome as soon as we walked in. The staff was friendly and knowledgable. This hotel was very clean and well maintained. The breakfast was good and had a nice variety. The beds were comfortable. We were very happy with our stay.

"Excellent Value, Service & Amenities!"

angelgurl1, Fond du Lac, Wisconsin 02/07/2016

We vacation in the Dells at least once or twice every summer, and have always stayed at larger, water park resorts. I decided to give Best Western a try this year - and am extremely glad that I did! It is a very clean, welcoming hotel with absolutely stellar staff and fantastic amenities. The hotel pools are nice and the included Noah's Ark and Chula Vista passes are a fantastic value! Our room was clean and comfortable; the breakfast buffet was very good. I highly recommend this hotel as a great choice in the WI Dells! We will definitely be going back!

"Nice place to stay!"

User 30/06/2016

We enjoyed our stay during our vacation. Rooms were clean and well taken care of the breakfast had a nice variety and the staff worked hard to keep the food out and the rooms clean. The only negative was noise on the patio during the night. Otherwise we totally enjoyed our time there.

"Good value"

User 30/06/2016

We stayed here for a night after spending the day at Noah's Ark water park. It was a good value though it doesn't offer the extreme amenities of other hotels in the area. There is both an indoor and outdoor pool. Both areas have hot tubs. Outside has a kiddie pool. Breakfast was ok with eggs, sausage, waffles, cereal, etc... Rooms are semi-updated. Bathroom doors were very hard to shut and extremely squeaky in both our rooms. First floor is LOUD and it sounded like the guests above us were walking with concrete shoes on. Lots of hallway noise too.

"We came, we loved. "

Loving C, Sparta 28/06/2016

Right away when we entered the building we were happy & the staff was really nice. Our room was very clean, the beds were made up nicely, and comfortable too. There were places around the building that you would be able to park your vehicle by a door that would be closer to your room instead of having to walk from the front all the way to the back. We used the indoor pool, and it was satisfying. They have a 3,4, and 5 ft areas in the pool & a hot tub. We checked out the outdoor pool and it looked awesome. A baby area, a pool, and hot tub. Many places to sit. The breakfast in the morning (6am to 9:30am) was great. Big areas to sit. Choice of skim or 2% milk, apple or orange juice, and coffee for drinks. Eggs, sausage (you could add salsa or Tabasco), cereal (they had chex, fruit loops, frosted flakes, raisen brand), waffles, bagles (cream cheese), english muffins, white and wheat toast, yogurt in a mini fridge, muffins, donuts, oatmeal (could add cinnamon or craisens), apples, oranges, and an area to make fruit (strawberry) parfait. The fruit was from a can, very sugary/sweet, I would recommend trying to get just the berries, and don't forget the yummy granola! We definitely would come back here and we're in the area.

"More bang for your buck!.."

Kamillo681, Istanbul, Turkey 27/06/2016

Overall, we liked our stay at this hotel. It is near all the tourist attractions and offers clean & comfortable rooms. When coupled with its friendly staff and awesome breakfast, it will definitely win your heart and mind. During our stay, both indoor and outdoor pools were nice an clean . In addition, free wifi is a big plus considering the awful cell phone reception in the area.

"Great value/excellent pool"

Tanya V, West Bend, United States 27/06/2016

You can't beat the value you receive while staying here. We stayed for 3 nights with a large group of people and I was very happy with the experience. The rooms were large and clean and the refrigerators in each room were much bigger than I had anticipated. The outdoor pool area was great. Large, clean, perfect water temperature and plenty of chairs, picnic tables and even some grills to use. You can't beat the value of receiving water park passes, a great pool on site and size of the rooms. We would stay here again.

"Quality hotel"

User 26/06/2016

I choose this hotel as it was already highly reviewed on trip advisor. I was NOT disappointed!! This place is clean and neat. The price is right and is great deal once you factor in the free water park tickets to Chula Vista and Noah Ark. Both pools at the hotel are nice. Microwave, mini fridge, free wifi. ??

"Overnight stay"

miatatraveler2016, Red Lion, Pennsylvania 25/06/2016

Very good room at a good price. Very good breakfast Clean room. No bugs. We were just passing through.It was a nice place to stay for one or more nights. We were on our way west to Park City, UT. recommend it to anyone.

"Can't say enough good things!"

NoelKB, Escanaba 23/06/2016

*Friendly, efficient staff *Clean, comfy, affordable rooms *Breakfast included, nice variety *Nice, clean outdoor pool area with plenty of seating, tables, and BBQ grills! *Nice indoor pool, open til 11:00 * Waterpark passes included! *Loved the larger refrigerator *Microwave is always a must Thank you, thank you, thank you for making this trip possible for our group of 7 by keeping things affordable but still offering all of the above! Definitely will return when we can and will be sending friends and family your way

"Nice place to Stay"

dal923, Arlington Heights 23/06/2016

We stayed here Monday and Tuesday after Father's Day. Very clean, friendly staff, Nice indoor and outdoor pools both with whirl pool spa, they have hot free breakfast. They also offer water park passes for Noah's Ark and Chula Vista. Would stay here again

"Good value"

travelsalot341, Wisconsin 22/06/2016

This was a comfortable room for an excellent price complete with waterpark tickets, which was a great deal. Very good breakfast with plenty of space, updated rooms and lobby. would stay here any time we go to the Dells.

"Convenient place to Rest"

MJT93, Bourbonnais, Illinois 17/06/2016

We enjoyed our stay at Ambassador Inn Best Western. It is conveniently located within a short drive to many attractions. A typical good Best Western breakfast is a available every morning, and the staff does an excellent job keeping things restocked even on very busy mornings. The folks at the front desk are also very helpful if you are trying to look for a particular type of activity. If I could pick one thing to change, it would be the bathroom layout. I think having a sink snd mirror in the same room as the rest of the items would be preferable.

"Great stay"

Todd S, Bowling Green, United States 17/06/2016

I wished they explained the water park passes better.The room were great and clean. There was plenty of items to pick from. This was our 2nd time back and would go back again to this hotel. Parking spot was hard to find. However plenty of parking in the back. we had to walk through the back to the front to unload our items. This was the only down side.

"Great for the price"

Noelle M, Anoka, United States 17/06/2016

This hotel has all you need and for a great price!!! Have stayed here the last 3 times we visited the Dells and would never stay anywhere else. Indoor, outdoor pools, breakfast, fitness center, waterpark passes all included!!

"Good hotel at good location in Wisdell"

Prem D, Lincolnwood 17/06/2016

The hotel staff was friendly and at service. Room was nice and clean. breakfast was pretty good. The ameneties and toiletries option was good if you forget anything. If you stay at hotel than this is good hotel for the price

"Family Trip"

Birgit G, La Grange Park, United States 17/06/2016

I stayed there with my two kids. They enjoyed the indoor and outdoor pools as well as the waffles at breakfast. The hotel was pretty clean. I did have a dirty TV remote and a hygiene sticker from swim bottoms stuck on the bathroom light switch plate. That didn't thrill me much. But overall for the price I paid, it was worth staying.

"Mostly a good stay."

Daniel S, Georgetown, United States 16/06/2016

The hotel was good for the most part. The staff was mostly helpful, breakfast was good and pool was fun for the family. We loved the fact that there was inclusive access to Noah's Arc and Chula Vista. We only had one mishap when the overnight front desk person did not offer any assistance with cleaning supplies or bags when my son got sick. We had to go out and get our own to clean the bathroom so it was usable. He said it was because he new and the only one there and didn't know what to do. I am going to chalk up this incident to a one time/one person deal because all other aspects of our stay was good.. I would still recommend this hotel to others to try in hopes that this is not the normal behavior in unexpected circumstances.

"Great For Quick Dells Trip"

Jaclyn C, Chicago, United States 16/06/2016

This hotel worked well for a quick trip to the Dells and it was slightly cheaper than the resorts. The sound does carry throughout the hotel but overall it was good. The breakfast was nothing special but they did have fruit loops which made us both excited haha. Overall, was not a bad idea to stay here over the resorts and be a little bit further away from all the attractions.

"Our stay"

Victoria B, East Troy, United States 15/06/2016

We wanted to stay in a hotel that was in the center of the attraction we wanted to go to. We found it with this hotel. We needed a room with two beds for we were traveling with our son, he loves to stretch in a bed of his own. The pool is great just to relax in.

"Best time to get away"

Mary Beth M, Zion, United States 13/06/2016

This was a nice stop for an over night before heading to out next stop. When we got up we where refreshed and ready to be on our way. It was nice to have breakfest there at the hotel becouse it made for one less stop on the way. On the way home from our trip we kind of wish that we made a point to stop back off here to stay before heading home. Will do that next time when we travel back north.

"Good location"

Lawrence K, Crown Point 12/06/2016

Well run hotel with a good staff. Clean, comfortable rooms. Nice swimming pools and fitness room. Breakfast time was busy, but food was replenished as needed. Central location to all the attractions in the area as well.

"Ok hotel with waterpark benefits"

valley2012, Valley City, North Dakota 10/06/2016

No complaints. Hotel is clean and staff is friendly. Like other places in the Dells they employ students visiting the US from overseas. We were tired upon arrival but took advantage of free passes to the Chula Vista waterpark after checking in. The hotel also offers free passes to Noah's Ark but we weren't able to fit that into our schedule the next day. Quiet, comfortable night. Slept in and missed the free breakfast. Overpriced during our memorial weekend stay, but considering the waterpark passes are included, the rates seem more reasonable if you take advantage of the passes.

"Dells hotel"

User 10/06/2016

It was clean and quiet and very well located near the highway and close to attractions. That is all I have to say, the review wants at least 200 words but the hotel was clean and basic and we spent very little time there.

"very nice hotel"

Donn H, Grayling, United States 09/06/2016

the hotel was almost perfect. The only fault was key cards that wouldn't work. We had to have them replaced every day we were there. Not a pleasant experience when you're locked out of the hotel late at night.

"A good bed"

Mamiya7, Sycamore, Illinois 07/06/2016

This hotel would be great if you have a family who wants to swim and take advantage of the Wisconsin Dell attractions. I was just traveling on business and had some reading to do. The lighting is not great for doing much reading in the room. The breakfast was better than many other BW properties in this price range, but not like a cooked to order breakfast. The bed was very comfortable and the air conditioning worked well. TV channels are not very extensive, but do get most major sporting events. Checkin was a bit slow due to both persons as reception taking phone reservations.

"Happy camper"

Cynthia N, Chicago, United States 06/06/2016

Stood two nights, Wisconsin Downtown was very close to walk to plenty of restaurants to eat at and stores to shop. Can't beat the free breakfast in the morning at the hotel :) One other perk you get passes to Noah's ark and Chula VIsita with the stay.

"Good Value"

Carla V, Racine, Wisconsin 06/06/2016

We have stayed at this Best Western for over 15 years a couple times a year and always get a fair shake plus it's very clean and reasonable! Now that they remodeled and improved the free breakfast I don't think we need to stay anywhere else when we visit the Dells!

"Went there for the price, will go back for the service"

Nimai B, Dayton, United States 02/06/2016

This was a last minute stay we booked on our way through town & it was the cheapest option. Turns out it was a nice place with a pretty decent pool, hot tub & breakfast. It's also the closest to the highway. We'll probably stick to this hotel whenever we go through W. Dells

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Weekend getaway"

Susan S, Wisconsin Dells, United States 31/05/2016

Hotel was very clean, comfortable and we received wristbands to two water parks at no additional charge. Staff are very friendly. The breakfast area needs a little more structure, long waits for certain items

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that you had a great stay with us! We have made a lot of changes with our continental breakfast and while we are so happy that you enjoyed it, I am sorry to hear that your wait times were not to your satisfaction. I will pass along your wonderful compliments to our staff. We look forward to welcoming you back!

"Very Comfortable!"

Laureena N, Minneapolis, United States 29/05/2016

I had to stop between Milwaukee and Minneapolis after getting unexpectedly sick, and this Best Western was a comfortable and welcoming place to recover. The hotel staff who checked me in were friendly and accommodating, the room was clean and comfortable. I normally never take baths-- even at home I'd rather shower-- there's something about a bath that doesn't feel clean. But the bathroom was so well cleaned that it made me feel comfortable enough to take a soak this time.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Great location"

David M, Delano, MN, United States 19/05/2016

My first stay at this Best Western. Excellent location, just off the interstate and close to both downtown and theme parks. I was in the Dells for a conference at on of the large theme parks but I found the quietness and proximity to restaurants much more attractive. I was recognized as a diamond member and given a very nice king room. The staff was great and friendly. I will stay here again when in the area.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so happy that you had a good stay with us and that you enjoyed our great location. We are so thrilled that your stay and your room exceeded your expectations! I am so happy we achieved our goal in making your stay memorable by providing outstanding service. Therefore, your comments are very important to us. We look forward to welcoming you back!

"Decent Hotel for Families"

Kristina J, Wauwatosa, Wisconsin 19/05/2016

I enjoy the consistency with the Best Western Hotel chain. One of the main reasons is for the free hot breakfast. Yes, I am on the frugal side, but I would rather pay a little more money for a hotel that is clean, has an indoor pool onsite for the kids and a work out room with the bonus being the free breakfast. My kids love the waffle maker and it is so convenient for them to get up and head down there when they are hungry. My husband and I usually work out in the am so it is nice for the kids. We stayed at several other hotels in Wisconsin Dells but by far this is the family favorite. We stayed in a king suite which was nice since it had a separate bedroom plus a queen sized bed. The kids prefer a bed versus a pullout and the separate bedroom adds nice privacy. The prices are extremely reasonable and also includes tickets to Chula Vista.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so happy that you had a good stay with us and that you enjoyed our great location, improved continental breakfast, amenities and the water park passes! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Pleasant Stop"

Steve789456, Eden Prairie, Minnesota 18/05/2016

I was impressed by how nice the rooms were. The beds were in good condition and comfortable. The bathroom looked recently updated and was very clean. I thought I was staying in a Marriott Fairfield Inn. It was quite on a Thursday night. The staff was very pleasant. Great value!

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Nice hotel!"

User 18/05/2016

My travel group really liked this hotel for our over-night stop. Breakfast was hot and had good variety. Staff was very pleasant. Rooms were very clean and good sized. I can always count on Wisconsin for cleanliness and hospitality! I would definitely recommend this hotel, it exceeded my expectations.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that you had a great stay with us! We have made a lot of changes with our continental breakfast and we are so happy that you enjoyed it! We are so thrilled that your stay and your room exceeded your expectations. I will also pass along your wonderful compliments to our staff. We look forward to welcoming you back!

"Loved our stay!"

Dolearylpn, Ankeny, Iowa 16/05/2016

We loved our room, it was like an apartment. The pool and the hot tub was great. Hot breakfasts were really good, nice variety. If we ever go back to the Dells we will definitely stay here. It was in the perfect location, close to all the places we had planned to go. It was clean. They left us plenty of towels and wash cloths, that's important to me.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit, we greatly appreciate it. We are so happy that you had a good stay with us and that you enjoyed our great location, amenities, and our improved continental breakfast. We are thrilled your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Very Nice"

Kevin T, Andover, United States 16/05/2016

Great hotel, very clean and convenient location to the sites. Hot breakfast was great. Friendly staff. No issues with the stay. Parking gets a little tight but very satisfied with the stay. Freeway is 2 blocks away.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so happy that you had a good stay with us and that you enjoyed our great location and our improved continental hot breakfast. I am so happy we achieved our goal in making your stay memorable by providing outstanding service. We look forward to welcoming you back soon!

"Nice place"

User 10/05/2016

Clean, quiet, priced right. Nice breakfast buffet. Room was clean, nice TV. Internet. refrigerator, and microwave. Staff was friendly. Convenient shuttle to and from Ho - Chunk casino. Pool looked inviting even though we did not swim.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Weekend Getaway"

Angel501, Milwaukee, Wisconsin 09/05/2016

This is one of the nicest hotels in the Dells,everyone was very friendly and helpful,breakfast was very nice and always fresh. The room was very clean.the pool was great. I stay here ever time I come to the dells just love the place....Will be back in June One more thing I Love there pillows...

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We have made a lot of changes with our continental breakfast and we are so happy that you enjoyed it! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Bed & amenities"

Chris Y, Saint Paul, United States 09/05/2016

This hotel need to upgrade it mattresses and exhaust fan in bathroom. The poor quality of the bed and its useless fan do not reflect the price the hotel charges per night. It does have amenities but way too small rooms such as breakfast, pool, and fitness to accommodate the many guests its lodged.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our property with feedback from your recent stay. Your input and the feedback from all our guests is vitally important to us. I want to apologize that your room was unsatisfactory, and that your experience here did not meet your expectations. I am sorry for the inconvenience. We would love to have you give us another chance and we look forward to welcoming you back.

"Would stay again."

Barbara R. W, Noblesville.Indiana, United States 03/05/2016

Hotel is clean. Bedding is comfortable. Pleasant, helpful staff. Nice breakfast. Pool side rooms are a little narrow, but have a patio or balcony for sitting out. Larger hotel. Long walk to lobby or breakfast room if in the back by outdoor pool.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are happy that you enjoyed your stay with us as well as our many wonderful amenities. We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"A great place to stay!"

Tammy K, Stevens Point, Wisconsin 26/04/2016

This hotel was very clean, staff was friendly and very accommodating. We were in town for a volleyball tournament and it was a great location to access shopping, restaurants, or adventures. It had a refrigerator and microwave which was nice. I called ahead to see if the room may be available any earlier for us to check in and drop off our things before my daughters first volleyball game. They made sure there was a room cleaned and ready for us. My daughter was able to freshen up and change into her uniform before her first game. The room was very clean, the ice maker was right down the hall from us as well as the pool and lobby. I will definitely stay here again.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so happy that you enjoyed our great location and that your room exceeded your expectations! We enjoy seeing all the different sports enthusiasts that stay with us and we strive to give you a great value and a great stay! We look forward to welcoming you back soon!

"Get away weekend in Wisconsin Dells"

Doug L, Waukesha, Wisconsin 25/04/2016

Great location. Easy to find. Convenient to local attractions. Fast friendly staff at check in and check out. The room was clean and was ready even though we arrived a bit early. Thanks for making our weekend away.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you for visiting us at Best Western Ambassador Inn & Suites Wisconsin Dells, WI. I am so happy we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at Best Western Ambassador Inn & Suites Wisconsin Dells, WI one you will remember forever. Therefore, your comments are very important to us. We look forward to welcoming you back!

"Sporting group"

Laura B, St Paul, United States 25/04/2016

The location of the hotel is great. It is about half a mile off the highway. It was a plus for our family that water park passes were offered through our sports package. The breakfast nook was large and offered a good variety of food choices. There was even a fresh yogurt dispenser with toppings to make a parfait. The room had nice decor, however the fan on the heat/AC unit did not run consistently. The hallway noise was very loud. We could here conversational talking (not excessive volume) from our beds until 1 AM. We could also hear as people were parking their cars, locking their cars, and shutting their doors. Sleep, our first night, escaped us. If the fan was workable, perhaps it would have drown out some of the noise. It just seemed like that walls were too thin.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our property with feedback from your recent stay. Your input and the feedback from all our guests is vitally important to us. I want to apologize that while your room and breakfast was satisfactory, your experience here did not meet your expectations and I am sorry for any inconvenience. ! I will speak to my Maintenance staff to make sure an issue with the fan doesn't occur again and I thank you for bringing it to my attention. We would love to have you give us another chance and we look forward to welcoming you back!

"Weekend in Wisconsin Dells"

Jene B, Middleton 18/04/2016

Excellent Best Western- Great location, property, staff, pool area,room was great-very comfortable. I am a travel agent with AAA and this property definitely earns their AAA rating. Definitely will stay again!

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Enjoyable stay"

Charlotte J, Clarkston 16/04/2016

The hotel was clean and the staff were all friendly and welcoming. The hotel has a nice indoor pool, sauna, and a hot tub. They offer senior, AAA, and AARP discounts. Breakfast included hot items like eggs, sausage, oatmeal, waffle, and cold items, such as fruit, yogurt, bagels, and muffins. Overall a good value.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Great Value"

Callie D, Michigan City 15/04/2016

Excellent continental breakfast, friendly staff, very close to all attractions, clean pool area. I gave 4 stars because 2 towels and a pillow case were stained. Travel with 1 teen, 1 preteen, and an infant.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you for visiting us at Best Western Ambassador Inn & Suites Wisconsin Dells, WI. I hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at Best Western Ambassador Inn & Suites Wisconsin Dells, WI one you will remember forever. Therefore, your comments are very important to us. We look forward to welcoming you back!

"Good facility"

Michael L, Rockford, United States 15/04/2016

Good check-in, easy to obtain directions to volleyball facilty, good exercise room, good early morning breakfast, and quick and easy to login internet. Check out painless, two night minimum a little expensive.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so happy that you had a good stay with us and that you enjoyed our great location and our improved continental breakfast. We enjoy seeing all the different sports enthusiasts that stay with us and we strive to give you a great value and a great stay! We look forward to welcoming you back!


Marinela M, Wiss Dells, United States 06/04/2016

We will stay again. The pool was great, clean and the towels was changed very often, the breakfast was excellent as well . I will recommend to my friends. The price was extremely reasonable and I like this.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that you had a great stay with us! We have made a lot of changes with our continental breakfast and we are so happy that you enjoyed it! I will also pass along your wonderful compliments to our Housekeeping staff. We look forward to welcoming you back!

"Clean, quiet, good breakfast"

Anne T, Spring, Texas 05/04/2016

Spent a night here with the family. We had two rooms; both were clean and quiet. Stayed for breakfast the next morning and found a good selection of food even though we came downstairs near closing time. The cleaning staff was very helpful, trying to find a lost item for us. I would stay again when in The Dells.

"Best Western"

doggoman, Prairie du Chien, Wisconsin 05/04/2016

Very friendly staff, clean comfortable rooms. Price was very reasonable. Location was close to downtown area. Didn't have a reservation, walked in and was on our way to our room in about 5 minutes, upgraded to king bed at no cost. Would definitely stay here again when in the area


Sally B, Sheboygan,, United States 04/04/2016

we were there for a state archery compettion- lots of kids, crowded pool, but overall decent stay. Some crabby breakfast room employees, and the smell of weed in the hallway at night but that couldn't be helped by the staff

"Great Value!!"

Alan D, Neenah, United States 04/04/2016

The rooms are squeaky clean. The common areas are very clean.. Great breakfast with hot items and well stocked. The amenities are excellent (pools, whirlpool, waterpark tickets). Highly recommended. We have stayed at this hotel numerous times and are always pleased.

"Girls Night"

Pamela J, Rockford, United States 04/04/2016

Wanted to spend some one-on-one time with my Granddaughter. We had a great time. Everything about your hotel enabled us to have the best time ever! The pool, hot tub, breakfast, staff....just everything! Thanks for making it a special time for us.

"Decent hotel"

KennyFromIowa, Bettendorf, Iowa 02/04/2016

Overall decent hotel... Not too far away from Chula Vista resort and parks. Courteous staff. Breakfast line was long but it went relatively much faster than in the other hotels I've stayed at in the past. I'd stay again.

"My stay at BW"

Tina J, Plainfield, United States 02/04/2016

Our stay was awesome. We really enjoyed our selves. from now on we will only stay at a Best Western hotel. We had all the amenites that we had when we stayed in the condo, but half the price. If you are looking for a clean place to stay, and friendly staff. Try any Best Western Hotel.

"Surprisingly Great for the Price & right next to Denny's"

Katie G, Chicago, United States 31/03/2016

We paid $101 for a Friday Night. Then went to Wisconsin Dells for Saturday. Came back and paid $89 for Sunday Night. I thought this room was nicer than staying at Khalahari Resort actually. The Lobby was clean and had many seats and tables available during the continental breakfast, which was great because it was very busy Saturday Morning. The hotel room was presentable and clean. Shampoo 2-in-1 was provided, body soap, face soap, and lotion. The king bed was nice. A bit firm but just fine. Denny's next door was very convenient, quick, and open late. We didn't even have to drive. I would definitely stay here again. You also get a coupon or wristband to a waterpark, can't remember the name though.

"Very nice hotel"

User 30/03/2016

I was well pleased with the hotel, it was clean, nice pool and excellent staff. Parking was convenient. A short drive to the water park. Beds were comfortable, breakfast selection was good. Hot eggs ham waffles, along with the normal hotel offerings

"Chula vista with the family "

James P, DeKalb, Illinois 28/03/2016

I stayed at this hotel because of the Chula vista passes but the free breakfast was also very nice and the price was unbeatable for the amenities and proximity to the water park and downtown the rooms were very clean and having Dennys right next door was a huge plus I would definitely recommend this hotel in fact I've already booked my next stay there!


User 28/03/2016

The breakfast was good, there was a lot to choose from. The staff did a good job making sure everything was filled. The hotel had a nice workout room. The TV channels were blurry in our room, and the bed was too hard. The hotel was a good location. It was spring break so it was busy, but people were respectful and quiet at night.

"Quiet Hotel, delicious breakfast"

bb0818, Green Bay, Wisconsin 27/03/2016

Hotel staff was very friendly and knowledge. The staff greets you as you walk by them in the hall. Clean rooms, hotel was very quiet. The hotel lobby is 100 feet away from a Denny's restaurant, which was really convenient. The waterpark passes to Chula Vista were nice, but beware, it is a 15-20 minute drive to Chula Vista. I highly recommend this hotel, and would stay here again.

"cheap but shabby"

McFliege, Vienna, Austria 22/03/2016

This hotel was the cheapest deal in the region for the night, but the hotel was shabby, decorated in 1970s style, and not very attractive, inside or out. The room was ok for one night's rest, but the hotel is badly in need of a facelift.

"Positive changes since our last stay!"

MidwestIris, Midwest 21/03/2016

We stayed here three years ago. We were in town again this weekend for a tournament and many places were booked so we opted to try the BW again. First of all, the customer service that they have in practice is spot on from the people I talked to on the phone to the people we came in contact with at the hotel. Especially the two ladies working the breakfast area. Very helpful. We had a couple issues and the hotel went above and beyond to make it right. It was nice to get free passes to Chula Vista which the kids enjoyed. The decor throughout the hotel seems to have been updated here and there. We also enjoyed the complimentary breakfast which this time included eggs and sausage. We were also pleasantly surprised to see they had a sign offering gluten free items if needed! Wow! This hotel doesn't allow pets which we also appreciate. If we had a con to our stay, it would be that the cleanliness here and there in our room wasn't top notch but with all the other positives, we were able to overlook it. Oh, forgot to mention. We arrived in town early in the morning for tournament games which finished earlier than expected. We went to the hotel early afternoon to see if we might be able to check in early or at least get wrist bands for the water park and they were able to let us into our room right away. Awesome! P.S. One other thing we missed just a little was was no microwave in the room.

"Good basic hotel"

User 17/03/2016

For a fun, over-the-top Dells experience, this is not the place, but if all you want is a hotel in the area, as we did, it's a good solution. The room was comfortable if bland, and we took advantage of the free breakfast, wi-fi, and fitness center, all working well. The location, right off an interstate exit, was good as a way station on our road trip.

"family get away"

Tamara A, Lone Rock 15/03/2016

we went for a family get away. And Best Western has water park pass for all that stay. That was a real money saver and we real enjoy that.also can with free Breakfast another money saver.staff was very helpful and kind. All we had to do was ask and they got it for us. Room was a family size with 3 beds could not have ask for more. We all had a good time.

"Nice Stay"

Melissa H, Wisconsin Dells, United States 14/03/2016

We stayed for a basketball tournament. Good price and hotel in good condition. No issues with my stay. I would recommend this best western to friends and family. We will book again if we come up next year.

"Reasonable price and value"

Amanda P, Marshfield, Wisconsin 14/03/2016

We went here for an easy spring break weekend getaway. We have an infant and it had a pool plus tickets to Chula Vista waterpark included with room stay (not extra $ like other hotels). It was decently priced for the area, had the best breakfast EVER for a hotel continental, it was tucked away off of highway so traffic wasn't crazy either, hotel was updated just enough to be comfy and was clean. My ONLY disappointment was the misleading information on all websites (trivago,, expedia, etc.) and on Best Westerns as well was that not all the rooms come with microwave in them--and in fact only the dbl queen rooms do not, all other rooms do! Weird?!?! It was the most inconvenient thing because with an infant i needed the microwave to heat up her baby food. I had to walk down from third floor to lobby to access this.. I tried to use hot water to warm up the food but it took forever. also for warning on the breakfast--if its a busy weekend be prepared for rude peoplel--i know this is not the hotels fault at all and in fact the people working in the continental breakfast area were patient and phenomenal! Super nice! It was the guests who were quite obnoxious and rude--pushing, budding, not controlling their kids running around bumping into people with plate fulls--just disrespectful. So make sure you got your sleep and have patience cuz you might need it! It was worth the wait because the breakfast was also amazing!!

"horseshoe exec meeting"

Jane S, Balsam Lake, Wisconsin 14/03/2016

The breakfast is wonderful. The waffle iron offers a choice of 1-4 mini waffles and a choice of batter from the plain to flavored; milk choices; cereal, eggs sausages - excellent!!! Plan to stay again in April for another meeting. Thanks

"Great Night's Sleep"

User 11/03/2016

This was our 1st stay at the Wisconsin Dells Best Western. We have some handicap, mobility issues, so requested a handicap room. We were pleasantly surprised with the family sized room with plenty of space, lots of beds, and A plus comfort. We were concerned that this motel was a distance from the Dells attractions, but realized we were near the heart of the old downtown Dells. We hand a blast visiting the shops and found some great pubs and restaurants. Traveling to the water parks was not an issue for us, but we don't think it would be a problem for families.

"Great Place"

Kristen H, Eau Claire, United States 11/03/2016

We always stay here when visiting the Dells. I have never had any issues them. The staff are always friendly, and polite. We've even had the cleaning/maintenance staff ask how we were doing while walking down the hallway. The continental breakfast is delicious. The hotel and the rooms are always clean and tidy.

"great sleep"

Dianne R, Couderay, Wisconsin 08/03/2016

Very spacious room and an awesome night's sleep. Check in and out were made very easy, and reception was very pleasant. Breakfast was tasteful and presented nicely. Will stay again. Easy on and off the freeway and plenty of dinner choices very close to hotel.

"A nice place to stay"

mike s, Chicago, Illinois 04/03/2016

My daughter had a volleyball tournament in the Dells and her volleyball club has a rule no swimming. I found myself looking for a clean hotel with a big room, breakfast, no waterpark at a reasonable rate. I found all of this and more at the Best Western, our room was big, it had a king and 2 Queen beds, 2 TVS and a large bath room. The free breakfast was very good one of the extra nice things about the breakfast area was they have 4 waffle makers no waiting. The next time I find myself in the Dells I will stay here.

"Clean, affordable, comfortable"

Carry778, Michigan 01/03/2016

Beds were comfortable, room clean and continental breakfast was good and kept replenished. Even the coffee was pretty good! This was a last minute booking. If we were to go back to Wis Dells, we would stay here again!

"Best Western in Wisconsin Dells"

Lisa S, New Berlin, United States 29/02/2016

Great place for a family get away. Rooms are comfy for the price and excellent breakfast with stay. Best Western also includes water park passes when staying in Wisconsin Dells. The suites are nice for extended family to share.

"Perfect stay!"

Packbrew, Wisconsin 28/02/2016

The hotel fit our budget and the room was spacious, clean and comfortable. The beds were comfy and the breakfast was good. Staff was accommodating with requests. Lots of space for seating. Denny's, iHop, Applebee's, and several other chains with in walking distance.

"Very Clean Hotel With a Decent Breakfast Included in Price"

TJmom96, Loves Park, Illinois 23/02/2016

My husband and I spent 2 nights at the Best Western Ambassador Inn. The room was very clean. The hotel was quiet. The breakfast that was included was decent. There was sliced ham, cheese omelets, waffles, oatmeal, muffins, fresh fruit, cereal, yogurt, coffee, hot cocoa, milk and juice. The dining area was clean. We would stay here again.

"Nice Quiet Stay"

User 15/02/2016

My wife and I chose this hotel because we wanted to have fun in the dell's but be able to get some peace and quiet at night. The hotel had a great staff that were very accommodating. The hotel itself was very nice for the price and left us very happy with our stay. The great location meant we could get to every attraction very quickly. Would highly recommend if you want to enjoy the Dell's craziness during the day but relax at night.

"Great Value and Accommodations for a Fair Price"

Dionne W, Fond du Lac, United States 08/02/2016

We thought the accommodations were good for the price we paid. The rooms were clean and felt homey. Our only gripe was how loud the refrigerator was whenever it started humming. That was pretty annoying. The staff was very friendly and hospitable. We will definitely be staying at another Best Western in the future.

"Much Better Than Expected"

TravelMonWI, WI 01/02/2016

Sometimes, with Best Westerns, you just never know what you are going to get. In the case of the Ambassador, I was pleasantly surprised. I don't know if a recent renovation had taken place, but the hotel looked new. Rooms were good sized, had flat screen TV's, nice linens and plenty of lighting. The lobby was spacious and comfortable. Breakfast was more than your usual carb fest--included yogurt, fresh fruit, eggs and sausage. Pool was nice (not large, but nice) work out area is the same. We stayed here for a sporting event and have now found our new team hotel in the Dells!!

"Stayed due to bad driving conditions "

M0reTravelPlease, Chicago, Illinois 26/01/2016

Stayed last night after road conditions became unsafe late in the evening. The sidewalks were shoveled even as the snow came down. The lobby was clean. Check in was fast. The room was standard. Some good - huge fridge though I didn't use and digital thermostat. Bad- no comforter really just a sheet, crappy toiletries. Breakfast was pretty good - make your own waffles, sausage, eggs, toast, English muffins, mini muffins, toast, cereal, oatmeal, yogurts (even greek yogurt), whole fruit, juice, coffee, milk. Lots of table space.

"great weekend"

Rita627, Somonauk, Illinois 24/01/2016

We wanted a quiet get away. We had a great time. The hot tub was fabulous. Free breakfast in the morning many choices, great tasting food. We will definately be here again. Also Ho-Chunk had a shuttle bus. Wow!

"Huge room for good price"

tysonthebench, Chicago, Illinois 17/01/2016

1 King and 2 queen beds at a good price was a great find for our family of 5. Big new TVs and comfy beds. 2 sinks (in the bathroom and out) were a great find. Bathroom even had a heater light - nice. Had pool, gym, and passes to Chula Vista which we did not have time to use. But All in all, worked great for us.

"check in"

User 08/01/2016

not able to check in till after 4:30pm and had to acquire hotel manager in order to get in even at that time. We then were given a room with i think handicap shower...had no tub..water went on floor...upstairs must of had the same because their water dripped from our ceiling


User 08/01/2016

Excellent service. The hotel is just renovated. The staff was very nice. Very good choice of food for breakfast. Nice and clean pool, jacuzzi and sauna . Very convenient location. Perfect for family vacation.

"Fun Getaway"

Deby R, Lyndon Station, WI, United States 08/01/2016

We are locals, living less than 20 miles from Wisconsin Dells and enjoy having fewer tourist during the winter months after the holidays. We get tired of going to the big water parks with our 2 grandsons because of all the distractions, people and cold pool temps so this stay was focused on swimming and playing one on one with the boys. Great time, great service and a great value. Planning our return soon.

"Pleasant stay"

Guy366, Waukesha, Wisconsin 05/01/2016

I take my kids (now ages 6 and 9) to the Dells several times a year. I received an email from the hotel with some excellent rates so we went fairly last minute the weekend before Christmas. The hotel is very clean and well kept. All the employees were friendly and accommodating. Free breakfast in the morning was well organized and had a good variety of food choices. We didn't check out the hotel pools but we did take advantage of the free Chula Vista passes both days. Don't forget - Chula Vista does not supply towels for outside guests (and the hotels that provide the passes, this one and several others, do not let you bring hotel towels there) so remember to bring your own towels!

"Another Great stay"

brewerfan2, milwaukee 04/01/2016

Once again I was not let down by my stay. The renovations are amazing. Even though it was a Saturday and the place was packed, Jaime and her staff kept everything in order. I appreciate everything that they do and they go above and beyond average hotel service. Jaime got me a second room when I has mis-booked and her staff stayed late to insure my second room was ready. Kudos to them. The pool and hot tub were their usual clean area with plenty of towels. It is so important that pool towels are available at all times. The Breakfast in the morning was filled with plenty of food. Some hotels have a certain amount to put out and then Zero. Coffee 24-7 is a great touch. The breakfast area was spotless as they had 2 people manning the area. Most hotels have 1, and they get overwhelmed really fast. Beds were great , as was the water pressure. All in all another great stay. If there is one suggestion, Please leave the Business area open longer.

"Great place to stay with family."

James L, Skokie 04/01/2016

This was a rest area night on our way to MN. So we didn't really use all the amenities but the room was clean and comfortable. I really liked how breakfast area is fairly large to accommodate the numerous guest staying.


Dean P, Brookfield, United States 04/01/2016

The hotel was decent and the service was very good. I was pleased with our stay and would return. The breakfast could be better but it was what you'd expect. The location was great and it was convenient.

"Christmas getaway"

Kleamiller, Madison, Wisconsin 22/12/2015

We were using a gift card & chose to spend an overnight near home to just relax & dine out. At this time of year the price was so reasonable. The room we had was a suite and included a sofa, 2 queens, 2 large TVs, a microwave & fridge. The bathroom area had 2 separate areas both with sinks. The accommodations would be perfect for multi-night stays. Very roomy, convenient to the interstate, to dining, to attractions and shopping. The place was nicely decorated for the holidays & the "continental" breakfast had hot eggs, sausage, waffle iron & plenty of other choices.

"Basic Comfortable Hotel"

User 20/12/2015

We stayed for three nights. Room was clean and comfortable. LED TV had only blurry analog channels. No digital channels. After the first night, I complained to Jeanne the front desk manager. She said she would have someone come fix the TV. I ate breakfast and left the hotel. At 7 pm we returned and found the TV picture was still blurry. Casey at the desk called Jeanne and learned that the whole hotel has only analog TV. Then D.P. came to the room later to explain that he could not change the TV picture. He offered to not charge us for one night at the hotel. Bathtub, sink, and pool shower water faucet settings were installed so that warm water comes out at the cold water setting, reversed. No hot water in room sink, only lukewarm water. Water in small pool was warm. Whirlpool tub was very hot, nice. Sauna was nice. Small exercise room had treadmills. Each of three floors had snack, drink, and ice machines. Elevator was convenient. Room was quiet. Could not hear neighboring rooms. Free breakfast had lots of choices: waffles, scrambled eggs, sausages, pastries, yogurt, apples, oranges, orange juice, apple juice, coffee, cold and hot cereals.

"Quick overnight stay "

User 20/12/2015

Went to a concert at Crystal Grand Music Theater and decided to spend the night rather than driving the hour plus home. Didn't want to spend much but we like to have a pool for the kids and a breakfast included. The pool was nice and warm, as was the hot tub. In the couple hours we spent there, the staff checked the towels and trash twice. The breakfast was the typical eggs, sausage, waffles, pastries, etc but that's all we expect. If that doesn't suit your needs, there is a Denny's about 100 feet from the lobby. Rooms were clean and quite. Definitely coming back if we need a hotel in the Dells!!