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Best Western Hotel Ambassador Inn & Suites, Wisconsin Dells

4.0/5  - basé sur 1042 notations.
610 S Frontage Road, 53965-9674, Wisconsin Dells, United States - Ver el mapa

El BEST WESTERN Ambassador Inn & Suites ha establecido un nuevo estándar de calidad en la región. El resto de hoteles de Wisconsin Dells se esfuerza al máximo para proporcionar la calidad, el impecable servicio y los lujos que son para nosotros el estándar habitual. Nuestro desayuno gratuito es sólo uno de los atributos que nos desmarcan de la competencia. Disfrute de interminables raciones de huevos, salchichas y gofres, pasteles y fruta, cereales con yogur, café 100% Arabica y jugos. No todos los hoteles de Wisconsin Dells están cortados por el mismo patrón, así que ¿por qué no escoger simplemente el mejor hotel para sus vacaciones al mejor precio? La reputación de la cadena BEST WESTERN simplemente no tiene rival, así que los huéspedes sabrán exactamente lo que obtienen durante su estancia. Nuestro hotel ofrece pases para el parque acuático cubierto de Chula Vista durante todo el año. No obstante, si lo que desea es acceder a actividades más propias de adultos, podrá realizar un recorrido por el campo de golf local. El campo de golf Trapper's Turn® ofrece un novedoso recorrido y le permitirá disfrutar de una magnífica tarde en los greens. Hotel situado a solo unos minutos de las atracciones de Wisconsin Dells. Aquí encontrará una gran variedad de opciones de entretenimiento con parques acuáticos, pistas de minigolf, tiendas en el centro comercial de tiendas directas de fábrica, tirolinas o relajantes paseos en barco por el hermoso río Wisconsin. Wisconsin Dells ofrece una gran cantidad de actividades para las familias. Este enclave de primer orden del Medio Oeste ofrece una gran variedad de opciones de ocio durante todo el año. Los huéspedes en viaje de negocios podrán disfrutar de todas las comodidades propias del hogar en nuestro hotel de Wisconsin Dells. Situados a poca distancia de una base militar, nuestro establecimiento alberga con orgullo a numerosos hombres y mujeres pertenecientes a nuestro ejército para proporcionarles un lujoso entorno durante su estancia. Walmart® y otras empresas locales reciben a numerosos trabajadores de fuera de la ciudad. Reserve su próxima estancia en el BEST WESTERN Ambassador Inn & Suites y prepárese para explorar la zona, relajarse y descubrir cosas nuevas. La piscina cubierta permanecerá cerrada por la realización de tareas de mantenimiento del 24 al 29 de abril de 2016. Rogamos disculpen las molestias.

Best Western

Hotel Ambassador Inn & Suites

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Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 1047 huéspedes
NOTA EMITIDA
Excelente
415
Muy bueno
367
Normal
167
Malo
67
Pésimo
31
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
78
De negocios De negocios
43
En familia En familia
611
En pareja En pareja
235
En solitario En solitario
27
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Ok"

2
11/07/2018

We stayed in a 2 queen bed room.#227 Big had plenty of room.Bathroom had a musty smell.shower curtain had a faint yellowish stain on bottom. Water from shower didn't drain well. If you took a shower water would rise half way up your leg! 2nd day told housekeeping , they said they would have maintenance check it out. Never fixed it. Bed was hard. Went to walmart to buy a comfortable pillow. indoor pool was nice. Breakfast was ok. As a Bw. member I wouldn't stay there again.

BWAmbassadorInn, Front Office Manager at Best Western Ambassador Inn & Suites, responded to this review
Dear Danione, I am deeply sorry that we let you down. I have notified all departments to log all contact with guests to insure we are servicing every call. I know nothing can change the experience you've had with us, but I assure you that your feedback will assist us in improving our service for future guests. Sincerely, Matthew Bender Front Desk Manager

"Poor customer service!"

1
10/07/2018

Checked in at 4:26 Saturday July 7th the first thing I noticed was the front desk area smelled like a swamp. A blond female makes the comment she hopes none of the customers ruin her day, Isn't it there job to make the customers day better? Her and the other male front desk person made more comments they have the attitude its them against the customer, not the people you want at the front desk! the hallway carpet was filthy and so was the elevator. Fortunately the room was clean. Heard people above us running around and people running down the halls late at night. The hotel needs to upgrade the front desk help get people who want to help there customers!

"Disappointing experience."

2
08/07/2018

The front desk workers seemed disorganized and overwhelmed. The check in time is late. The main floor hallways and restrooms were not clean. Our room was only okay. The layout and pool entrance are not convenient. The breakfast area was a crowded mess for a mediocre breakfast. Would not stay there again.

"comfortable and safe"

4
08/07/2018

When we first checked in to the hotel room, there was a weird funky smell, however it may have been the AC because after a while the smell went away. The TV was a great size, the sheets were clean and very comfortable, the bathroom was small but clean, coffee in the room was nice touch. Overall we really enjoyed our stay, it was almost like being home with how safe we felt in the hotel. Added bonus of free breakfast, which was delicious and filling. Didn't get to try the pool or the gym, will most likely try them next time we visit. The staff was SUPER friendly too! Kudos!

"Surprised"

4
05/07/2018

I booked a 2 queen with sofa and got no sofa the manager claims my room was only 2 queen it did say that but in the details below that said there was a sofa. So i paid 296 for a typical queen room. I know what i booked they said they had no more rooms all sleeper sofas gone. Other than that beds were comfy, chairs needed padding, pools were clean and heated few towels on rack exposed wires in sauna light. Outdoor pool and spa very nice kids splashpad nice, 2 grills which were filled with one family all day and night so no one else could use. Fitness room clean, breakfast was excellent! plenty of space to eat. I rate 4 stars

"Poor Mgmt leadership"

1
03/07/2018

Check out is 11 am / check in 4 pm. Arrived at noon. Room type booked was not available. All open rooms known by at minimum noon. Mgmt would not assign room until cleaned and inspected. Managment personal and process not proactive / not service oriented. POINT: Mgmt Not willing to contact housekeeping to figure out empty room nor estimated time of availability. Finally got room at 1:30 pm. Not in area originally indicated that we were told we had by the front desk personnel. Overall poor communication and service.

"Family Vacation"

4
29/06/2018

Outdoor pool was warm but splash pad was freezing! Breakfast was fairly decent! Elevator didn't work so we had to carry cooler up 3 flights of stairs and got no help then when leaving saw a lady getting her cooler carried up a little annoying but otherwise overall was a fine stay.

"Nice Getaway!"

5
25/06/2018

I stayed here for three nights and enjoyed my stay. The hotel has both an indoor and outdoor pool which worked out well with the uncertain weather. We took advantage of the free waterpark tickets and enjoyed a day at a waterpark. The rooms were spacious, beds comfortable, and the large TV was a nice bonus. The breakfast was delicious with enough variety to keep us happy for three mornings. We enjoyed the yoghurt machine with toppings and the smaller waffles were less of a commitment than the larger ones at most hotels. The hotel is located on the edge of the attractions so it is less congested and quieter which I appreciated. No complaints!

"Not impressed!"

3
19/06/2018

I was really excited about staying at this hotel. We came for a one day basketball tournament and to explore the Dells and have fun at Noah's Arch the two following days. Did a lot of research on hotels in the Dells before I booked this one and had all other 10 parents book this room as well Since I'm in charge of hotel bookings. This was the first time for my family being there. The reviews looked pretty good, so one reason behind my excitement. Some of our group had arrived Friday night and stayed at this hotel and got the updated rooms so they were the lucky ones, another reason I was excited, they were telling me how nice the rooms were. I thought my room was going to be updated, boy was I wrong. The first night we stayed at another hotel because we arrived late and found a better deal. Couldn't see myself paying 199.99 for a night when we were arriving at 11pm. So I found a deal on priceline for Springhill Suites for 53.00/night. Score, and LOVED the room. Only mistake I made is not staying there the other two nights. Second and third night we stayed at Best Western. We arrived at hotel after the games Saturday and checked in, dropped bags off and hurried out. Bad mistake. Arrived back late that night and went right to bed. Next morning we all get up and go out to water park. So one night done. I come back to shower after water park and apparently they forgot to clean it. There is hair left over from the person that stayed before is. GROSS! Why complain, I have already stayed in a dirty room one night. Just have to get through another night. The room we had did not smell very good. If we turned our air on 67 it would continue to run and the air would circulate so the room didn't smell as bad, but who wants to freeze. Once we turned it to 70 and the air shut off for a while, well not very good circulation causing a musty old room smell. The floors are very squeaky. The beds are comfortable. I have had way better breakfast, but your are staying at a hotel. Both mornings they offered the same thing. No switching it up. I had no problems with the staff, but again I didn't complain about the hair or the room to them. Not sure if I would have had a problem if I had more interaction. I did take a picture of the hair. But I always say, you never know until you try it for yourself. Oh, and Priceline had rooms at better rates. I almost asked them to match it but I was trying to have a peaceful stay. I will probably stay else where when we go again. I actually did stay elsewhere and room was ALOT nicer and ALOT cheaper.

"This is the only place I will ever stay at while visiting Wisconsin Dells."

5
18/06/2018

This is the only place I will ever stay while visiting Wisconsin Dells. It has everything you need to make your stay comfortable. Our room was spacious, very clean, wonderful staff a great variety for continental breakfast.

"Very good"

5
29/05/2018

It was extreamly cheap, noahs ark was awesome, staff was super friendly, only negative I can say is the room doors don't like to unlock with the swipe card. But otherwise it was an amazing vacation!!!

"Nice breakfast"

4
28/05/2018

Only stayed for one night so I don't have too much to say about the place, however the beds were comfortable and the breakfast was good. I did enjoy the toppings for the waffles, this was the only place I have stayed that provided a toppings bar for your waffles. The girl checking us in was new and forgot to have me sign the paperwork, which I came back down to do. But overall the staff was friendly.

"Excellent hotel"

5
17/05/2018

Very clean and staff was helpful. Large breakfast area. Easy to get to highway.would stay here again.It is a non smoking hotel which is a plus. A lot of restaurants close by . Would recommend for anyone.

"Business stay"

3
17/05/2018

Overall good for the price. Room had squeak floor and breakfast tables not cleaned after each guest. Food quality was very good and sufficient with many choices. Would stay there again. Internet was quite good.

"Great Motorcycle Stay"

5
14/05/2018

Needed a clean and comfortable room and the Best Western in Wisconsin Dells was just what I needed. Staff was extremely friendly and even helped me with an iPhone charger. I will definitely stay here again.

"Welp."

3
14/05/2018

I had a stressful checkin with the front desk manager, at least that what was on her tag. The room was nice and seemed updated since I was last there but I wouldn't pay that price for the room again. I didn't eat the breakfast so I don't know what it was like. Checking out, the morning staff made up for the check in. 7/10 would not stay again only cause check in service though. It really put a damper on the whole night

"I enjoyed my stay ??????????"

5
08/05/2018

My stay here was Wonderful. 10 Stars????????? Thank you Matthew for your great customer service. The hotel was quite and clean. The breakfast was good and fresh. My Favorite Hotel ever. Thanks to all Chicago Love

"Really enjoyed our stay away from the crowds"

5
04/05/2018

Stayed here for a quick overnight mid-week in the off season. I like the location where you are close to major roads, but still well away from the bulk of the Wisconsin Dells traffic. The desk attendant that checked me in was friendly and helpful. The room was massive, spacious, clean and quiet. We had a king bed, and two queen beds. Plenty of room for the family and a bit of privacy. The pool, sauna and spa were all clean and in good working order. Breakfast had quite the variety as well. Multiple waffle irons for the crowds, and a yogurt parfait/dispenser bar - first time I have ever seen this, and I hope to see it more often. Next time I am in the area, I will look into staying here again.

"Soccer team hotel"

4
30/04/2018

My family stayed here for our boys soccer tourney. Great location for the Woodside sports complex and plenty of restaurants in the immediate area. The hotel was clean, rooms had a frig and microwave (yea!) and the kids really enjoyed the pool. Breakfast was decent and the staff did a great job replenishing the food (it was busy!). I would stay here again.

" Very clean "

5
27/04/2018

Very clean. Comfortable bed. Friendly staff. Breakfast standard morning hotel fare. We weren't here for rhe Wisconsin- Dells experience but this hotel would be really kid friendly. It had a nice pool.

"Great stay"

5
20/04/2018

The staff, the breakfast, the room...all great. Absolutely no complaints! Clean everywhere. I did think the hot tub was a bit dirty but not horrible. It was busy and it was a snowstorm. So hats off to the staff

"A good option for us when we got snowed in!"

5
16/04/2018

Leisure trip for basketball tournament. A snowstorm struck & we and a couple of other families made a last minute decision to stay over. Ease of getting rooms, check in were excellent. Comfortable stay and it worked perfectly for us.

"Excellent stay"

5
15/04/2018

We stayed at this hotel for one night on our trip back home from Florida. The staff were friendly, courteous & helpful. The room was clean, comfortable & well decorated. The breakfast was also very good-especially the waffles! We didn't use the pool, but other guests we spoke to told us the pool was great. We would definitely stay here again.

"Average"

3
14/04/2018

Service was fine but slightly slow since they were training a new employee, lobby and outer appearance was fine. Room had some cleanliness issues: Floor did not appear clean. Bed was comfy and clean, bathroom area was clean.

"Great Hotel"

5
08/04/2018

This hotel has never let me down. I've stayed here a few times over the years. Clean, nice size rooms, breakfast included, reasonably priced, and nice pools. A previous post complained about the front desk. I've never had any issues with the front desk staff and they were always responsive and accommodating to me. I always recommend this hotel to friends and will stay here again.

"Disappointed "

2
08/04/2018

Not enough staff for the size of the hotel. Front desk was always busy i called to get a few things i had to leave a mesage. They called back at 11 p.m. we were already asleep. Woke the baby up. And the most disappointing part. The pool was closed all weekend. That was the main reason we booked here. The hallways smell like bug spray.

BestWesternHotels, Corporate at Best Western Ambassador Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Pleased with our stay"

4
04/04/2018

It was clean the staff was great great value thanks for caring and being so polite will be staying there again and our future trips to Wisconsin Dells located to easy access to the Wisconsin Dells attractions and waterparks

"Nice Clean Spot To Stay"

3
25/03/2018

My husband and I stayed here for 2 nights. The room was clean and furnished modestly. The sink in the room was right next to the door, which was awkward. There was a fridge, microwave, and coffee maker in the room. The hotel has a self serve breakfast bar which had a nice assortment but, the eggs were powdered and mushy. The staff is nice and very helpful. The pool is nice size with a hot tub. I noticed some mold on the tile of the hot tub. Over all an OK place to stay.

"Ok"

3
22/03/2018

We had stayed here for a wked volleyball tournament. The hotel did a good job of grouping the players rooms together however the room key cards never worked right. Fri. & Sat. between my husband & I we had 6 key cards, some would work on our room door but then wouldn't work to get into the hotel from the parking lot or into the pool then some would work on everything but our hotel room. Basically every guest had that issue. When our room was cleaned only the garbage was empty and used towels were taken. Beds were not made nor was a set of clean towels left. So we had to track someone down to get towels.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for leaving feedback from your recent stay with us. We want all our guests to have a great stay with us. I do apologize that you experienced key card issues during your stay. We will definitely address your concerns with the appropriate departments to ensure we fix the issue. We would love to have you give us another chance and we look forward to welcoming you back.

"Great Value"

5
09/03/2018

Our family stays in the Dells area over six times a year for sports tournaments in volleyball and basketball. This Best Western is a great value with: caring staff, spacious rooms, wonderful breakfast choices and nice amenities to boot.

"Ok"

4
05/03/2018

Room was clean. Plenty of hot water for showers. Comfortable beds. Was a little noisy at times. Convenient access from 90/94 and good location to Dells activities. Plenty of parking for large vehicles.

"Leaves much to be desired"

1
03/03/2018

My ranking is due entirely to the attitude of the young man working at the front desk. We booked three poolside rooms so we could reminisce with college friends around the pool. See photo of our poolside rooms... When we asked how poolside could be on the other end of the hotel from the pool and in 3rd floor the check in kid said... Der uh it's outside. Me:Pardon me? Him :Pool's outside Me : It's March 1. In Wisconsin. Him with attitude : yeah. So? Me: we booked a pool side room so we could sit around the pool outside our room. Him : this all I got Me: this isn't poolside Him :well technically it is Me: it's third floor overlooking the outdoor pool! Him : yeah! Me: is March 1 in Wisconsin! Ok... could you adjust the rate for a regular room. Him : well no. You got poolside.. Me: could I speak to the manager please? Him : it's just me here. Me : could you leave a message for the manager to contact us in the morning? Him : no you'll have to come down and talk to her tomorrow. Me: could you please leave a message... Him interrupting : yeah yeah yeah kk OK. I'd never stay here again. Besides the service... Rooms are fine. Pool seems nice. It's a convenient location. First couple haone

BWAmbassadorInn, Manager at Best Western Ambassador Inn & Suites, responded to this review
Dear Mr. & Mrs. Connell, Please accept my sincere apology, I am very sorry to learn that your experience with one of our Front - desk Representatives, was less than adequate. I understand your frustration and disappointment when finding out that our Pool View rooms overlook the outdoor pool. Especially since you and your friends were planning on relaxing and reminiscing around the pool. Having made a simple request to have the room rate adjusted to a standard room was very understandable and should have been offered by the front-desk representative. Your request to be contacted by management should have been handled in a different manner, I would have been more than happy to call you or meet with you in the morning. It was a pleasure speaking with you on Sunday, and I do thank you for your time. We will be using your comments while training / retraining our front-desk representatives. We value our customers and understand how important it is to offer exceptional service. It will be my pleasure to assist you in making your future reservation, please just ask to speak with me. Sincerly, Jeanne Bolgrihn

"overall just great!"

5
03/03/2018

I stay here every year in March for 3 nights during a volleyball tournament. The hotel looks small from the front entrance, but it spans back far and actually has many rooms. I always stay in a King-bed room, and am on the 1st floor. I like being able to park my car right outside my window. Despite the number of people (sports teams) staying here, it was very quiet. The room is VERY spacious, as is the bathroom. In addition to the nice-sized fridge, microwave, and work desk, there is also a chair with footstool, which is a nice option instead of always sitting on the bed or office chair. The bathroom was VERY clean, water is hot, water pressure is adequate. The breakfast is your usual, but did include eggs, sausage, and some whole fresh fruits. I've used the workout room several times. There are 2 treadmills, 2 ellipticals, some free weights and a weight machine. It gets a little crowded at times, but works. The treadmills are a little old and clunky, but they work just fine. The toiletries are a little sparce-- If you use shower gel or lotion, bring your own. The bed is super comfortable. The heat/AC regulates the temperature well and there is an option for continuous fan, which I like for white noise. I like my room to be very cool at night, and not all hotels allow this in the wintertime, but this one did. This hotel is just off the freeway, a bit on the edge of town, but near a gas station and several restaurants. The Dells is not very big, so everything is less then 10 minutes away. This hotel offers a great value for a decent price. (Hotels are very over-priced in this area in general).

"Best of Best Western"

4
18/02/2018

Really good hotel. There were lots of people due to the holiday weekend. Big parking lot. Front desk person was friendly and got me checked in quickly. Got a good nights sleep. Bed was comfortable. No morning back ache. Room had double queens. Roomy bathroom with plenty of towels. No smells. Clean, Well-maintained room and everything worked. I wasn't able to take advantage of the amenities unfortunately.

"Weekend visit"

5
10/02/2018

Room was nice and clean. Staff was exceptional. Breakfast was amazing. So many choices. The best ever at a hotel. Would stay again and again. 5 stars. Reasonable rates. Love it. No on the strip but restaurants close by and less traffic.

"Very happy with our stay."

4
04/02/2018

We were in town for one night for a show at Ho Chunk. That hotel was already booked up for the night and if you know The Dells at all, you know getting a nice room at a nice price on a weekend night in prime tourist time is pretty much impossible. I decided to check Trivago with a bit of hope, and to my great surprise, was directed to a FABULOUS rate at the Best Western through Priceline. The only downfall was that the room came with 2 queens instead of a king and I was traveling with my husband... but I was happy to sleep alone for a change! Or, of course, we could have just slept together and left the other bed untouched. The lobby was very clean and put together. Our room was nicely remodeled.. though the closet door was broke and couldn't be used. The beds were comfortable enough. We dud not get a chance to utilize the pool area but it smelled very clean and others were surely enjoying it. We also did not get to partake in the breakfast so I cannot comment on that. All in all I would say our stay was very good and we would definitely stay again.

"Great front desk staff makes for a great experience "

5
02/02/2018

Stayed here two nights with wife and two young sons (1 & 3). We enjoyed the facilities, our room set-up, and display of breakfast, but what definitely got the fifth star was Jeanne at the front desk. She was so pleasant and attentive of my little family being there for our couple nights that it gave us a nice home feeling like we were there visiting friends. Thanks for a great stay.

"Very Nice"

4
19/01/2018

The off-season rates are very low and the room was a steal. It was nice and clean and the bed was very comfortable. Didn't try the breakfast, but Denny's is right next door and the food is pretty good there. Staff were very friendly. My only complaint is that I have an electric car and the check-in person did not know where the charging parking spot was located. I looked briefly and didn't see it, so no charge, though 120V charging is hardly worth the effort.

"nice stay"

4
09/01/2018

our stay at your hotel was high lighted by the young woman who checked us in. The room was very nice & the bed was comfortable. BREAKFAST WAS ALMOST READY WHEN WE LEFT. There was coffee & ready made items. Eggs were still cooking. young man was ok at check out.

"Great Stay"

5
06/01/2018

We stayed here on New Years Eve and staff were very helpful and rooms were clean! The complimentary breakfast was amazing! Although we didn't use it the pool looked nice. I would definitely stay here again.

"A "Before Christmas" Getaway"

4
04/01/2018

My husband and I stayed two nights at this wonderful hotel in the Dells before Christmas, 2017. We intentionally book at Best Westerns while traveling because of the very comfortable beds, cleanliness, and over all friendly helpful staff. We also enjoy their variety of on site breakfasts, which are quite the convenience for us. For the service, value, and clean rooms, we have always received our money's worth.

"Super staff"

4
02/01/2018

Once again I found myself needing a room in Wisc. Dells WI, as is my normal I look for Best Western lodging. There is young lady that works the check-in named Jody that will make you feel welcomed and solve any question you may have. The BW breakfast will make your stay a positive memory.

"Trip"

5
01/01/2018

The check in receptionist was courteous & professional (12/24)She went over & beyond.She found us a local church & didn't mind us having a late cup of hot cocoa or coffee.My only concern was on the 26th.Before we left we had breakfast: whatever was left.I served myself coffee & witnessed the girl wipe down the cereal counter with her hand.Only to realize I never saw a towel/rag being used as I walked back & forth tending to my family.Otherwise all was great!

"Decent for price "

4
31/12/2017

We arrived at about 2am, with no reservation, but the front desk employee was very polite and checked us right in. We came to the Dells for a water park so we decided to stay one night and move to a water park hotel. The room is small, but has all the basic amenities, and was clean with a good size TV, beds were very comfortable. Since we had arrived so late we woke up pretty late and still made it to breakfast 10 min before it was over. Surprisingly, the staff was still replenishing the items and there was still plenty to choose from. The price was also one of the cheapest, so overall it was a great value.

"Seemed like nice hotel"

5
03/12/2017

The rooms were very nice The TV's were great. Got adjacent room with brotherinlaw and sisterinlaw did not consider that in ratings ??!! LOL Suggest heated carports for frost on car windows HoHo Merry Christmas Thank you Dennis

"Love staying here!"

5
03/12/2017

This is an annual girl's shopping trip and we always stay here. The staff is always polite and accomadating. The rooms are nice and comfortable. The pool and hot tub are nice and the atmosphere here is relaxed. Great breakfast too! The price can't be beat!

"Average"

4
29/11/2017

This Best Western offered a decent variety of food in the morning. It was a good experience that I would stay at this location again if I were in town. The hotel was clean and in a decent area that did not draw red flags.

"BW Wisconsin Dells"

5
27/11/2017

Every staff member we encountered was courteous and friendly. The room was clean and quiet. No problem with access to internet. Login information and password were provided at check-in. The map provided to our room was clear and accurate. No problems finding parking close to our room. The bed was big and comfortable. Wonderful continental breakfast. One of the best, if not the best, I've seen offered. There were so many choices and everything was fresh, tasty, and well supplied. There was a good number of guests in the dining area, but the hotel had plenty of seats and tables for everyone. Nothing but great praise for our stay at this hotel.

"The Best of Best Western"

4
26/11/2017

Had a great experience on a sister's overnight get away. Hotel was very clean including our room. Beds were comfortable. We did use the pool (quite large). Also used the fitness center. Two treadmills available as well as 2 ellipticals, an exercise bike as well as weight machines and numerous free weights. Larger fitness room than what I am used to. Breakfast offered MANY hot choices including hot oatmeal, waffles, sausage, eggs, biscuits and gravy. Also the usual breakfast items like cereal and fresh fruit. Will definitely stay here again if in the area.

"Pretty good deal"

4
25/11/2017

Spent two nights here early on in Thanksgiving week at a down time. They are very reasonably priced and the room and hotel are very clean. Our room was very spacious and comfortable and the bed was great. The breakfast was also very good. Only downside would be you can hear every door open and close and voices in the hallways. If it was at a crowded time we may not have slept well with all the noise. Still a very good value and it is right off the highway at a good location.

"Good rate, decent hotel"

4
20/11/2017

Stayed here for a quick night with my wife in November ‘17, its a good hotel with very good rates. Starting to age a little but overall everything was just fine. Pool and hot tub were large and very warm.

"Good service"

4
20/11/2017

hotel was clean and desk clerk allowed us to check in early Would stay again if we are in the area. Staff was very friendly. We did not use the pool area but it was a good size pool and that area was inviting.

"Quality Stay"

5
20/11/2017

This was a surprise for a Best Western. Thoroughly enjoyed our 3-night stay. Breakfast was awesome. Close to the Convention I was attending. Will definitely stay here again when I'm in the area. ****+

"One night stay"

5
18/11/2017

I was in town for only one night for a concert I attended. Upon check in was upgraded to a suite as I am a rewards club member. It was completely unnecessary as I was alone and did not need 3 beds. But was thankful none the less. I slept in the king bed, was too hard for my liking, but that's my opinion. Since I was only there for one night, did not get a chance to use any amenities. I wish they had extended pool hours as other hotels I have stayed at do. The breakfast was wonderful with a great selection of hot and cold options. The room had individual climate control and seemed to work great. I could hear a fan running (not loud at all) that took care of any of the hallway noise. I will definitely stay here again. I had stayed here over 10 years ago and this hotel has obviously been renovated since then.

"Great hotel, very pleasant staff"

5
17/11/2017

A great place to stay, and being a rewards member definitely pays off. Room was very comfortable and quiet. Has a free hot breakfast, which is something that I always look for where available. Staff was very friendly and helpful. Internet worked very well and was easy to connect into. Highly recommend!

"Nice getaway"

4
16/11/2017

Very nice large suite. The two King bedrooms prevented trying to decide who got the larger bed. Large common area with plenty of seating. Large dining table and ample kitchen. Nothing was lacking. We had a nice time here.

"Weekend Away"

4
13/11/2017

My Wife and I stayed at the Best Western for our honeymoon. We used our rewards points for the full 4 night stay and did not pay a penny. We were greeted by Jody when we checked in and she was extremely helpful. She said our room had been preassigned that morning but when we got to it, it had not been cleaned. Not a big deal, we went back to the desk and she was excellent. She quickly changed the room and upgraded us to the executive suite. She not only went above and beyond what we expected, but she also spent a few minutes telling us where the best wineries were in the Dells. They were great suggestions! Breakfast every morning was delicious. When we first got to the hotel we saw a Denny's in the parking lot and figured we would go there, but we never did. Overall, we really enjoyed our stay and would definitely come back next time we are in the Dells.

"Nice place, great breakfast"

4
12/11/2017

The place is clean, beds are comfortable, several pillows on each bed, with a variety of firmness to choose from. The Pool area is nice, and the hot tub works fine. They offer a free hot breakfast that includes scrambled eggs, sausage, biscuits and gravy, waffles, muffins, toast, bagels, fruit, etc. Very nice. I would stay here again.

"Overnight stay driving to Saskatchewan from Kingston."

5
09/11/2017

Loved this hotel. Great breakfast, clean, staff was friendly and helpful. Great pool and fitness centre. Would like to stay longer to see more of Wisconsin Dells. Will have to come back another time when it's not off season.

"Enjoyed our stay"

5
07/11/2017

The staff was awesome very friendly nice and helpful. Breakfast was awesome it was more then we expected. Beds were a little harder then expected but overall that was the only thing and we would stay here again

"Overnight Dells trip"

4
06/11/2017

Overnight offseason stay at the Dells. Good off highway location. Rooms good although beds a bit small. Nice breakfast. Good pool with a hot tub. The price was reasonable for an early November stay. Not a resort for people looking for a Dells trip but a good place to stay

"business."

5
04/11/2017

excellent check in and check out service. rome and bed very clean. pool area very clean. close to all attractions and restaurants. friendly and helpful front desk staff. wake up calls always on time. kkkkkkk no re wwww bh cfeertg mmmmm.

"Dells stay"

4
01/11/2017

Very clean charming hotel , very economically priced for families, Breakfest buffet was awesome. Located close to numerous attractions for families. Pool, hot tub and sauna all clean. Staff was very courteousy and friendly

"Fabulous Breakfast"

5
01/11/2017

The breakfast area is spacious which allows for all guests to move about the room easily. The variety of breakfast food options was perfect for our family. There was something hot or cold to eat for everyone. Even the member who needs to eat gluten free, had adequate choices of food to pick from.

"Nice"

4
24/10/2017

Nice hotel in a prime location at a great value. Everything was clean and all of the employees were nice. The hot tub worked, which sets it apart from most of the hotels I've stayed at lately. It's in the area of Paul Bunyans and Starbucks.

"Very nice but a little worn"

4
21/10/2017

This was my first trip to Wisconsin Dells. We got a free upgrade to a queen suite for our weekend away. Nice roomy area but the couch was very worn and the carpet looked like it might need cleaned. The bed was ok but there was black residue on the bathroom counter when it was dried off. The breakfast was good even for someone following a low carb diet.

"Very nice"

4
21/10/2017

Well, I'll be. I didn't expect much from this hotel. But it's very nice. Our room is tastefully decorated in simple, modern earth tones. The desk chair a very comfortable affair, the towels plush and thick. This hotel exceeded my modest expectations from the moment we checked in. We walked in behind a well dressed couple leading a four month old Great Dane pup. Very fashionable. Looked like they belonged on Park Avenue, not at a Best Western in Mauston, WI. The front desk person was helpful, cheerful and efficient. The windows slide open in our second floor room to let in a breeze and white-noise highway noise. And something happened here that didn't happen in hotels three times the cost of even our too-tired-to-drive-anymore rack rate of $119. I slept. I fell asleep instantly and slept for six blissful hours without interruption. Well done, little Best Western. Very well done.

"Nice place for the price "

5
19/10/2017

This hotel is a nice place, Denny's is right in the parking lot. The breakfast was good, eggs, sausage, biscuits and gravy. Good way to start the day, very nice lobby. The rooms are nice and clean and the staff was very friendly I would recommend staying here, we are here in the “off” season however. The indoor pool areas was also nice.

"LeAnn; Our stay at the Best Western in Wisconsin Dells"

5
16/10/2017

we had a great room, with six adults in the room, making for a fun family time. The room was refreshed everyday and we also needed extra towels and they were given to us always willingly. The office staff was very helpful when we had questions. I would highly recommend this Motel dor anyone interested.

"Great stay"

4
16/10/2017

Comfortable, clean, up-to-date, good value . . . a perfect place just out of the way of major traffic but still within minutes to everything we wanted and the interstate. Comfortable bed, roomy, all necessary amenities in good shape.

"EXCELLENT HOTEL - A MUST STAY"

5
15/10/2017

We stayed at this hotel for 9 nights and our stay was perfect. The rooms are beautifully decorated, clean and spacious and the staff we very accommodating. The beds are really, really comfortable and we slept so good in them. Krista Crawford, who manages the front desk, is OUTSTANDING. She made us feel very welcomed and always went out of her way to make sure our stay was wonderful. AND, she succeeded in this -- our stay was great and we would most definitely recommend this hotel without any hesitation whatsoever.

"Enjoyed our stay"

4
15/10/2017

We had a large room with 1 king and 2 queens which worked for family and grandkids. The breakfast was very good. The 3 and 7 year old enjoyed the pool (water temp was warm) and the adults the sauna and hot tub. There was a refrigerator and microwave. Good value for the price.

"Travel to Montana"

5
12/10/2017

We are moving to Montana and stopped in Wisconsin Dells for a break in the trip. This was a beautiful hotel with great rooms, staff and amenities. The rooms were quiet, beds were comfortable and breakfast selection was great. Staff provided good suggestions on places to dine. We would definitely stay here again.

"Great stay"

5
09/10/2017

Hotel was great value for the money. Easy access to local places of interest with 2 highways close by. One of the better continental breakfasts we have ever had. Only complaint would be our mattress was t as firm as we like. Would definitely stay here again.

"Can't beat it in this price range."

5
08/10/2017

Clean rooms, minimal wear, the entire motel was clean, bright and well kept. Beds were just right, our AC worked great, the microwave and fridge were very handy. You normally don't find all this in this price range. The continental breakfast was the best I've seen, with scrambled eggs, biscuits and gravy, waffles, all fresh and hot. The indoor pool was just right and was relaxing. My only gripes are that there were no vending machines near the ice maker on the 3rd floor and the chemicals in the hot tub were so strong that we had to get out because our eyes were burning. Two minor complaints, but we would definitely stay there again. Great job!

"a great value"

5
05/10/2017

Nice rooms; comfortable bed, quiet, spacious and well appointed. Nice selection of breakfast items. Te workout room was adequate for most needs and the indoor pool looked inviting though I did not bring a suit. This will be our choice if we are back in the area.

"Nice stay"

4
02/10/2017

The quality of the room was very nice with the exception of the heater/ air conditioner fan was extremely loud. Was able to deal with and sleep through by having the fan run always to get used to it. Too tired to complain and hope someone else would address in the staff if was heard. Room was cleaned very quickly and done well.

"Great Surprise "

5
30/09/2017

My husband is not allowed to book hotels for us as he goes by price and do they have a waffle maker. He booked our stay in the Dells as a surprise and I was worried about the Hotel. Boy did he luck out. The hotel was excellent, clean,quiet and a huge variety for breakfast and yes waffles. Of course he booked by price so it was an excellent price. He had booked for 3 days and I added another 2 . I would recommend to anyone. We even used the whirlpool, sauna and inside pool. Great staff also.

"Love the stay at BW"

5
26/09/2017

My husband and I just love the stay at BW, it was excellent. We are going to make it our annual outing, so look for us next year in September 2018. The breakfast was good, swimming was great and he internet was excellent. We are going to bring our children and grandchildren next time. We also going to let our family and friends know about this hotel. I would recommend to everybody

"Great Hotel and Great experience! I will stay here again!"

5
22/09/2017

First let me say that I have been staying here for years. I've been going here since I was a kid and have tried many of the places. That said if you're looking for the Ritz this isn't it. It isn't a posh resort but it doesn't present itself to be. Nor is it something that should expected at this price. If you're looking for a good hotel, in a great location, for a good price then this is it. Prices are going to be high in the summer no matter where you stay. This is an extremely popular tourist destination. I'm not sure why some reviews say it's dated. It was updated in the last several years and looks good. It's clean and beds are comfortable. As for the breakfast area, getting there before 8am avoids the crowds. Also keep in mind there are many times that there are multiple sports teams in town for events. This means the breakfast is going to be crowded. Also it's going to be louder. Don't blame the staff but blame the parents/coaches/chaperones. They're the ones failing all the other guests. To help in this matter I took a room on the third floor. I didn't have to listen to anyone walking above me. Elevator to get stuff up is in middle of the hotel meaning you don't have to track all the way across the hotel. It's also near a couple of entrance doors. Luggage racks are hard to find not because of staff but because of inconsiderate guests. Beds are comfortable but sheets are not the greatest fitting. I'd give up tight fitting sheets in exchange for the comfortable mattress anytime. There are also plenty of pillows. A/C was nice and cold which was great during the hot weekend. Room had fridge and microwave. Shower had good pressure and great temperature control. TV did have a lot of channels but did have enough. I was there to spend time in the Dells not in the room. I brought my computer and a book to keep me busy if I couldn't find anything to watch. Overall this is a great hotel. Great value, great location, good breakfast, and friendly staff. They made sure I was happy with the room. Also there was a mix up with my reservation (happened when I reserved through the 800 number and not with the location itself). They were great about helping me with it. I was staying for 3 nights and I had two separate reservations (not sure why). Not only did they make sure I had a room for every night I wanted to stay but they made sure that instead of having to check out of the room I was in and then move into another (because of the 2nd reservation) I was able to stay put. They made this easy for me and worry free. Stress free stay.

"great stay"

5
20/09/2017

great stay, great location. Had a problem with the TV Packer game was on, they could not fix so they moved us to another room, breakfasts were great, pool and hot tub also...I would come back and stay here.

"Comfortable Hotel; Food service needs improvement"

4
18/09/2017

Comfortable Hotel. Nice amenities. Carpet throughout is due for a change. Otherwise, clean and comfortable. Breakfast offering are very good -- very nice variety of food and very good quality of food. Service was entirely dependent on who the staff server was each day. Examples: 2nd day, no oatmeal 45 minutes left in service time; 3rd day oatmeal was stone cold. 2nd day, apple juice was just cold water; 3rd day, no napkins; 3rd day, no cream cheese for bagels. These were within a full hour of close of service time.

"Great Place to stay"

4
14/09/2017

We were on the Second floor near lobby. Quiet and convenient. Bed was very comfortable. Nice size room. Shower and toilet in separate room. I liked that. Breakfast had a good variety. I had mini waffles. My only complaint was no cream cheese for bagel. No yogurt. They had scrambled eggs and sausage that looked good. Very nice staff.

"friendly, clean, orderly"

5
14/09/2017

This was a refreshing experience to stay at this hotel; the staff were friendly, the appearance of the lobby, pool and room were orderly and clean! Wonderful breakfast selection as well. The location, while not directly downtown near all the shops, was alright. We walked from the hotel to the downtown area in about 15-20 minutes. Overall great experience!

"Don't Book Too Far in Advance"

1
13/09/2017

I would have preferred to give this hotel a 5 star rating which it deserves, Everything about it was wonderful, however, I had to cancel my room four days in advance of my reservation to get home for a medical reason. They charged me a 20.00 cancellation fee which in the over 20 years we have been going there, has never happened. We did stop there on our way home but earlier than our reservation, to get home for a medical procedure. We were charged for our night there, but nothing regarding our cancelling the room which was scheduled for a few days later. I guess as long as you don't book your room and just show up there for a room, you are safe to go there. I had to cancel all our other reservations at various hotels on our trip since we had to leave early, and had no cancellation fees except for this one at the Best Western. Very disappointing for us, since we have gone to this particular hotel for many years.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our property with feedback from your recent stay. Your input and the feedback from all our guests is vitally important to us. I want to apologize that your experience here did not meet your expectations. We would love to have you give us another chance and we look forward to welcoming you back.

"Great Stay"

5
13/09/2017

Great place to stay. Room was clean. The hotel allowed us to check in several hours early. This allowed us to get ready to attend a special event. The staff very friendly. The breakfast had a good selection to eat.

"Clean comfortable modern"

3
13/09/2017

Book at the hotel and you'll probably get a better rate. Clean, comfortable,modern. Quiet. We stayed in the off season. 3rd floor had a street view and was quiet. Breakfasts are a mix of food and non food products (sugar and chocolate donuts,sugar oatmeal). We went to one chain hotel that had a dishwasher so they did not produce trash from disposable plates etc.

"Friendly staff and fun pool"

4
06/09/2017

I'm not a fan of most hotels in the Dells, but this Best Western was notably clean and the breakfast was yummy. The staff was great, except one blonde girl in the morning at checkout. She was unbelievably rude. The balcony rooms, and two pools were what made this hotel especially nice. For the price, it is just about right.

"Family Dells weekend"

4
06/09/2017

This was one of the cleanest hotels that I have stayed in all year. Lobby, pool area, breakfast area and room were noticeably clean for high use areas. The only complaint was we had the most uncomfortable mattresses. Check in and check out were smooth. I would stay here again. Great value with free water park tickets and free breakfast.

"Not a bad Place to Stay."

4
06/09/2017

Location is good, close to all the attractions. Hotel clean, staff was helpful. Free breakfast was good. The serving times for breakfast need to be changed or extended in my book an extra hour for people who do not get up early in the morning. I go back again.

"Too Many People"

3
06/09/2017

I think the problem here is it offers too good of a value for large families with an excellent outdoor pool setting and full breakfast. During our stay it felt like every room had at least 10 people in it counting kids and adults.

"Great place"

5
05/09/2017

Always friendly staff and clean rooms. Awesome location. We always try to stay here whenever we get down to the Dells. Haven't experienced the pool yet but they look fantastic! Breakfast is good but make sure you get down there early enough because it tends to run out of waffle toppings and the waffles are delicious so don't miss out!

"Billing Nightmare"

1
31/08/2017

We had a decent stay at this hotel back in June however when we got home they have double charged us for our stay. I called and they refunded my money after awhile on the phone, mistakes happen and that wasn't a big deal, but now two months later in August I checked my account and my credit card had been charged AGAIN this time for $147. I spent another hour on the phone trying to get it worked out and they said they had no records showing they charged me so I have to get a statement from my bank, it was a mess. I talked to the manager who said she would call me back that day and I still haven't heard from her 5 days later. WARNING if you stay here keep an eye on your credit card! I was refunded my money after spending hours on the hour with my bank and the hour but STILL waiting to hear back on why this happened 2 times.

"Great Stay"

5
29/08/2017

We loved the room, the outdoor pool and the staff. Everything was clean, the price was very reasonable and parking was very close. Two restaurants right next door and an added convenience was two or more gas stations near us. Just a short distance from uptown Upper Dell's and just a few minutes from the Lower Dells. We loved the location. My daughter and I had a really nice room, and clean. Only problem we encountered was a pop machine down from our room was not working, they at least had other ones that were. I would like to see Tea added to the Coffee tray. Other than that a great stay.

"Very Comfortable Stay"

5
28/08/2017

Staff was wonderful. Room was very nice with small fridge and microwave. Breakfast was a very yummy meal, with multiple breakfast choices. Indoor and out door pools and spas were at a comfortable temperature to swim in.

"Clean and affordable"

5
28/08/2017

Chain hotels are easy to forget about when visiting the Dells. Nice place, warm breakfast provided, clean rooms, indoor and outdoor pools, picnic tables, charcoal grills. Easy to get to. Restaurants in walking distance. At the time of our stay they even had free passes to Noah's Ark waterpark.

"Great Value! "

5
27/08/2017

We stayed 2 nights in a pool view room. We loved that we could walk right out from our room to the outdoor pool. The free Noah's ark wristbands were awesome and we used them 3 days. We also spent a lot of time at the outdoor pool. It was nice and warm and the jacuzzi was also a great temp and was awesome for relaxing after a day at Noah's Ark. Plenty of lounge chairs and tables with chairs. We had pizza delivered to the outdoor pool one evening and ate poolside. Our room was spacious, very clean and nicely decorated. Breakfast was great! Probably the most variety I've seen from a free hotel breakfast. My kids loved the mini waffles with whip cream and chocolate chips, sprinkles, and strawberries for toppings! We would definitely return to this hotel if we visit the Dells again! With free water park wristbands, great outdoor pool area plus the wonderful free breakfast you can't beat the value!

"Two Rivers Guy"

5
23/08/2017

Excellent stay at this hotel again this year. We plan to stay here again next summer with our three families. Breakfast is wonderful. Staff is friendly and we get waterpark passes as part of our hotel room rate. Excellent outdoor pool and pavilion for picnic type lunches. Hotel is clean and comfortable.

"Good vacations... thanks to the hotel!"

4
22/08/2017

We were in the hotel 3 nights, but the last one was very noisy at 2:00 am. We heard doors slamming and knocking on the walls. But on the other hand the hotel staff was very nice, reliable and helpful.

"Very pleasant and clean"

5
22/08/2017

We fully enjoyed our stay with best western. The rooms are clean the breakfast was good. Staff was there filling items as needed. The pools were clean. We had checked into another hotel the same day and it was aweful. Best western is where we will be staying in the future

"Nothing special"

3
22/08/2017

Expectations fell short. Unpleasant smell of room that lasted 3 days. Bathroom is so small that door hits toilet seat. Breakfast area ran out of milk. Doors/windows to stairway and outside and elevator needs cleaned daily - they weren't cleaned al all during out 3 day stay.

"Great service"

5
22/08/2017

The hotel was so pleasant and very very clean. The service was great the people were great I couldn't have asked for a better hotel as this hotel had everything and more we could have asked for!!! The breakfast was so great so many different foods to pick from and plenty to have!!!!

"Great time in the Wisconsin Dells"

5
17/08/2017

Wonderful outdoor pool area with a great hot tub and large picnic area. The pool was was large and warm. Great free breakfast with lots of options! Very relaxing oasis in the hubbub of the Wisconsin Dells area.

"A 3 star hotel with a 2-star price"

4
17/08/2017

We had recently spent 1 night at Best Western and we were quite pleased. The staff was helpful and friendly. The indoor pool was warm and clean. The breakfast was tasty. There were many food options to choose from. I wish there were more seating. We had gone down to eat around 830 and there were no seating left. I was pleased with the room except for the thin walls. I heard people talking and shutting their doors, but it became quiet after 10:30. I thought we had a great room for the price.

"Not a 4 star in our book"

2
17/08/2017

We chose this room based on previous reviews, free breakfast, Noah's Ark tickets and location. The lay out of the room was great- a king for my husband and I and each teenager got their own queen. It seemed fairly clean but overall the hotel seems tired. The staff is friendly. The biggest issue we had was being on the first floor and the people above us sounded like they brought some elephants to stay with them. Sleeping is the main thing we wanted to do at this hotel and it was not easily done. The hallway noise was also very loud. The breakfast is fairly good- but it's a zoo. The size of the "cafeteria" and dining area are not equivalent to the number of people it caters to. I think this place can be ok if you ask for a room on an upper level and if you go in knowing that the walls/ceiling are paper thin and you won't get much rest. Personally, we will not stay there again.

"Awesome"

5
16/08/2017

Great Staff (at least who I dealt with), clean, good breakfast, close to everything, clean pool. Any staff member I passed always asked if everything was ok or if I needed anything. The room was clean only thing I could say is the fridge could have been colder but worked fine

"Best Western Ambassador Inn and Suites Wisconsin Dells Review"

5
15/08/2017

Stayed with my daughter and two nieces, ages nine and thirteen. Found the location very convenient and near downtown. The rooms were quiet and good sized. There was a separate sink area outside the bathroom. The microwave and refrigerator were super nice to have! We made picnic lunches and took them with us. Saved a lot of money. Doing that with the free breakfast meant we could have a nice meal for supper. The girls loved the outside pool, which is open late. The staff was friendly and helpful. I would definitely stay there again!

"Not a bad option, but not a great one either. "

3
10/08/2017

We stayed at this hotel last August, and loved it. We were blown away by how cheap this hotel was, and how they gave us complimentary Chula Vista and Noah's ark passes! Our problem this time was that I emailed them twice a few weeks ago (we had until August 5th to cancel our room with no cost) and asked them if they still had complimentary Chula Vista passes. We had no response both times. We decided to keep our room instead of switching to a place with an attached in door water park. The Noah's ark passes were still worth it to us, and continental breakfast was also nice. The rooms were clean, staff was for the most part kind. My only other problem was that we got to breakfast and it was already over. The lady at the desk told us it went until 10, and it was done at 9:30. My last issue which brought the other star down was that the restrooms on the main floor were horrendous both days we were there. They let you get your Noah's ark passes before check in time so we changed into our suits there... the bathrooms reeked, garbages over flowing, dirty seats. I cut them some slack the first day because maybe one person just really messed it up, but it was even worse the second day. It looked like no staff member had even glanced at the bathroom, and I'm pretty sure those were the ones they use. Overall I would look around at other hotels before committing to this one again, but it's a nice option if you're looking to do Noah's ark & not stay in a motel.

"Convenient location and an electric Tesla car charger!!"

5
10/08/2017

Glad to have enjoyed a quick stay here while our car charged and had a good fast breakfast here in the morning. Fast and friendly check-in and easy checkout. Has water park passes which we didn't use in this trip. Nice place!

"great value"

5
09/08/2017

Great value for the rate and location - very clean, updated, quiet. Not even a five minute drive from downtown Dells area. Pool was a big hit. Free breakfast and free waterpark passes were just a bonus. Will stay here again when we return.

"Would stay there again!"

4
07/08/2017

Overall great value, location, and quality. Loved the indoor & outdoor heated pools. Spacious room with three beds was great for family with older kids. Only three minor issues common to almost all other hotels as well, regardless of brand.

"Decent option"

4
06/08/2017

Good option when staying in the dells.free access to Noah's ark with good location to all activities and downtown Dell's. Outdoor pool area is nice and clean. Only stays open until 10pm. Wish it would stay open longer. Good place to finish your day. Has a pavilion for grilling as well.only negative was the breakfast area. Extremely crowded and chaotic every morning after 8:00am. Would recommend getting in there earlier. Otherwise friendly staff and clean place to stay.

"Great Place To Stay"

5
03/08/2017

Very clean, bug free facility. Very helpful staff, friendly staff, and they will go out of your way to help you with anything you need. Kids loved the pools, and having their own bedroom! We will be staying here again for sure!

"Mostly a good experience"

4
03/08/2017

Everything was good except the WiFi was horribly slow, less than 2 Mbps the entire time we were there. Breakfast was good but not enough room for the crowd to sit. We had to take it food back to the room. Room was clean and comfortable though and the Noah's Ark passes are a definite plus. Overall good visit.

"You could probably find something better."

3
02/08/2017

Check-in was VERY slow. That said, we received a goody bag for being rewards members and were given an upgrade to a poolside room. The room was spacious but didn't have any luggage racks or anywhere to put your luggage. It needed more furniture. It was nice to have the sink outside of the bathroom. and it was nice that the heatlamp had its own switch so it wasn't on all of the time. Strangely, our patio only had one chair instead of two. On the downside, the walls were paper thin. We had the joy of a screaming child in the room next to us and overactive children above us who made it sound like the ceiling was going to fall in on us. It also sounded like they were opening and closing their sliding patio door non-stop and I do mean non-stop. I have never heard so much creaking above me at a motel. I could also hear creaking above me as I was walking down the hallway. I am a bit concerned about the structure of this property being safe. The beds were a little bit hard, and we didn't get much sleep because of all of the noise around us and above us. Breakfast was just OK. There was no meat selection. It was an extremely long walk to get to the breakfast area from our room. Hotel is a bit of a maze. There was not enough handicapped parking at this hotel. Some areas that should have been used for handicapped parking were charging stations for electric cars. I had a very difficult time getting in and out of my vehicle without a larger handicapped space.

"3rd time here and will be back!"

5
02/08/2017

Great hotel for a stay in the dells. Water park passes included. Great price, nice clean hotel, good breakfast, indoor/outdoor pools, very up to date and modern looking, good wifi, and great staff. We will be back!

"Great .Hotel"

5
01/08/2017

First time at a Best Western. Joined their rewards club and will be staying at Best Western chain more often. The one in the Dells was great.....clean, which is rare among hotel chains these days. Breakfast items were great

"3 day getaway"

4
27/07/2017

Didn't want to stay at one of the big resorts, but still wanted the waterpark experience. This was a great choice, with the Noah's ark tickets included. Then having our own pool to enjoy on the premises away from the hussle and bustle of the big crowds.

"Excellent budget hotel"

4
27/07/2017

Great experience staying at the hotel.. the noah's ark park passes were valid for both check in & check out date,which more or less cover the hotel expense.. Morning breakfast was good with sufficient space and variety..

"Pleasantly surprised"

4
26/07/2017

We stayed here in late July on short notice after cancelling a trip out east since it was one of the only places left with availability the nights we needed. It's in a somewhat forgotten corner of the Dells so our expectations weren't very high. We weren't impressed pulling up but our perceptions changed just after walking in the lobby to check in. The interior was clean, modern, and in nice shape. Our room was also very clean including an germ-free remote which was much appreciated. TV channels were quite limited and there was no on-screen guide to tell what you were watching or what was coming up. We were on the first floor and footsteps and water upstairs were very noticeable. The bed felt great at first but left us both feeling sore after sleeping on it overnight. People walking by talking in the hallway at a normal level sounded like they were in the room. We did not use the pools, but the outdoor pool looked like a very nice setup with a great splash pad area for toddlers. Breakfast quality and choices were GREAT!

"Nice stay for a short get away."

4
26/07/2017

Nice pool/hot tub amenities outside, room was clean/neat and spacious. THe checkin process was also very helpful/quick. We took advantage of the free casino shuttle service which was a nice feature. Express checkout is always nice and the free breakfast was delicious/convenient.

"Not what I expected"

3
26/07/2017

I have stayed at quite a few Best Western hotels and have been satisfied. This was below standard of anyone we have stayed. First, there was a problem locating my reservations. I had booked two rooms, and received a confirmation number. They could not find it at first, and it took some searching to find our rooms. There were lots of kids running around the hallways making a lot of noise. The breakfast area was a free for all. Very messy, and not well organized. Children touching the food with their hands. Not very sanitized.

"Good place to stay, but..."

4
17/07/2017

Hello! This hotel is very good! great location for Dells activities! The breakfast is very good. Pool is little crowded with no staff control. the only downsides are: No free USA Today newspaper anymore. (2.00 at newsstand) and the bed & pillows were hard to sleep on. Overall, good visit. 50/50 in returning.

"Would recommend and would stay again!"

4
16/07/2017

Our overall stay was really good. We got a room overlooking the outdoor pool, which was definitely a plus for us (even though we didn't use the pool at all!) The tickets to Noah's Ark were also so convenient, since we were going to be dropping money to go there anyways. Great location and everything we did in town was a short and easy drive. The room was a decent size and the beds were comfortable. I do have to agree with the person who said the sheets didn't seem to fit, though! Breakfast was great. There were a lot of options and the room the food was in was spacious and allowed people to move around easily. Seating for breakfast seemed more adequate than many other hotels we've stayed at. The kids loved the waffles and the waffle toppings! The one issue we ran into was with housekeeping. One of the mornings they came to the door as we were getting ready to leave. We asked if they could come back in 10 minutes (the guy didn't even have the cart with him, it was at the very end of the hall at the time). When we got back in the evening from a busy day our room hadn't been touched at all. It was frustrating because we came in expecting beds to be made, trash to be emptied and clean towels. The person at the front desk seemed genuinely concerned, though, and took care of it quickly. Every time we had an interaction with the front desk it was very positive! Overall, we were very happy with our stay, and if we ever come back to the area this is definitely the place we would choose to stay!

"Grown Too Big"

2
16/07/2017

I have stayed at this hotel in Wisconsin Dells several times over the past 13 years. I am so sorry to say that I enjoyed my stay on July 9 and 10, 2017, the least. I think you may have gotten too big. I always enjoyed your pleasant staff and the whole relaxed atmosphere. During this visit your staff seemed so much more stressed. The breakfast was good, as usual, but the breakfast tables were constantly dirty, the garbages were over flowing and the food items were empty a lot. Your employees were working so hard but they could not keep up with so many people. There was long lines at each of the stations. I had to wait forever just to get a bagel and coffee. Then the tables were so close together that everyone was bumping into tables and chairs trying to get to a table. The room cleaning staff were polite as in the past but again there was a stress that I had not seen previously. One nice staff member said she had too much to do when my daughter asked her about her job. The toilet in our room flushed slowly and then stopped flushing completely on our last morning. Maintenance staff fixed it quickly but it almost felt like the hotel plumbing couldn't handle all the water running through it. Then my husband searched everywhere for a cart to take our luggage out. He could not find any. I called the front desk to be told that people put them in their rooms. She was nice and polite to me but there was no solution to our problem except to just carry all of our bags down to the car. Have you thought of some kind of annoying beeper so no one would want them in their room? If you are not going to do something like that then you should either have one for each room or hire someone to carry bags in and out. It's not right to expect older guests to make several trips from the second floor to the car with luggage. It was hot and humid and we left exhausted and sweaty from carrying bags. I am not stupid and I know the point is to make money I just wish that being big and having lots of full rooms was as important as a relaxed hotel with staff treated well or more staff so there was not more to do then could possibly be done.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
We appreciate you taking the time to provide us with your feedback from your recent stay. I am sorry to hear that you weren't satisfied with your stay. The summer hours do get a little hectic here but we strive to give all our guests a great stay, no matter the season. Your comments are essential to educating our staff and we will ensure that your concerns will be addressed. I apologize again that you were disappointed with your stay but we hope you will give us another chance. We look forward to welcoming you back.

"Used needle in restroom of our room"

3
14/07/2017

There was a used needle in our bathroom I took it to the front desk they refunded us for one of our rooms booked but not for the other on the other room they only gave us two nights back I feel we should have gotten a full refund.a used needle is a huge huge problem and not to mention a huge Health concern, especially with three small children in the room

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for reviewing our hotel. Please contact me at the hotel directly to discuss your concerns. Thank you, Jamie Hristov General Manager

"Would pick a different hotel for the money"

3
13/07/2017

The hotel was in good condition and the beds comfortable, however the fitted sheets.......didn't. The hotel could spring for new sheets that are not shrunken to the point they look like they are trying to strangle the mattress (and are almost impossible to put back on when they pop off). Location was good, just a few minutes by car from downtown. The pools where nice and well maintained. The price was a little steep for a hotel of this condition and amenities. It would be nice if there was a better age limit (teenage instead of toddler) for the hot tub or at least enforce the existing rules of no a Unaccompanied children (sitting 20-40 feet away doesn't count). It was constantly full of little kids right up till closing (which was a little early at 10pm). Maybe the hotel can institute a 9pm pool curfew for anyone under 18? and allow the adults a little quite time in the pool till midnight? WIFI kept going down or running very very very slow. They need more data speed to handle all the internet traffic of a full hotel. If I needed to get some work done I would be out of luck. The breakfast buffet looked good however it was Packed with people that it was impossible to even get certain things (like waffles). What we did get was acceptable = nothing special.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you for taking the time to write such a detailed review. I do apologize that you were not satisfied with your stay. All your comments are essential to educating our staff about good and bad service. I have spoken with our Management team about the issues you encountered during your stay with us and we feel that you brought up a lot of valid points and ideas that could make operations run more smoothly. Please contact us with a valid e-mail address or phone number so that I may discuss your issues personally. Thank you, Jamie Hristov General Manager

"Great Value!"

4
13/07/2017

I chose this hotel because it came with four Noah's Ark(summer) passes and a good selection for breakfast. I purchased another pass for around $20 from the desk for the additional member of our family. This hotel is not within comfortable walking distance (we were in flip flops), so we parked in the (paid) lot at Noah's Ark. I have this stay four stars instead of five because our phones didn't work in the room. I went down to the desk to notify the lady working at the desk and she said it was a safety issue and would send maintenance up. The maintenance man couldn't get the phones to work and said he would work on it the next day, and we never heard back from anyone. Overall, the beds were comfortable enough, the hotel and pool areas were clean, the breakfast was convenient and satisfactory, and we felt like we got a great deal!

"Nice rooms"

4
12/07/2017

We planned our trip to wisconsin dells and choose the Best Western hotel... it has a nice outdoor pool with a hot tub plus it has an indoor pool..we didn't use the indoor pool but 1st day here we played in the outdoor pool... rooms were nicel, there was 3 adults and an 11 yr old and we got a room with 2 queen beds- plenty of room for us - beds are comfortable - breakfast was plentiful but a lot of people ! Will definitely stay here again....

"great location and clean :)"

4
12/07/2017

clean great location ,Need more space in breakfast are in Wisconsin dells, great service, minor problems with the door card reader but everything else was great. the staff was always willing to help make it more comfortable for you

"Poor sleep quality, staff need to pay more attention to details.."

2
12/07/2017

Decent breakfast in the morning although staff was slow to refill items as they ran out. Outdoor pool was good along with hot tub; inside hot tub reeked of strong chlorine and literally stung my eyes as I was sitting there and I had to cut my visit there short. Room was clean, refridgerator worked well, pool balcony was a nice addition. Would not recommend.

"Wonderful stay!"

5
05/07/2017

This was a great place to stay! The staff was friendly. The food was great and the variety was plentiful. The room was exceptionally clean and the hallways and elevator were clean, too. Nothing in the room needed repair and the staff were eager to help when I needed them.

"Totally worth your money"

5
05/07/2017

The beds were super clean and they organized our room while we where at free breakfast at the hotel. My kids loved getting up early and going to swim outside while we watched them comfortably in the porch. The breakfast was great but since it's so good everyone wants to eat there so you have to get up early like 7-8 to get your food fast. My favorite part was that you can put lots of stuff in your wafle and the indoor and outdoor pool and hot tub. P.s you get free tickets for Noah's ark!

"Great Clean friendly hotel!"

5
04/07/2017

Very clean hotel with great staff! The beds were comfortable, breakfast was very well stocked for the amount of people eating breakfast. Got free passes to Noah's Ark water park for 4 people included in our stay! Well worth the $! Thank you!

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel feedback from your recent visit. We are so pleased that you had a great stay with us and you enjoyed your room and breakfast, as well as the free waterpark passes. We want all our guests to have a great stay with us and we're happy your visit was a good one. We look forward to welcoming you back!

"Pleasant staff pleasant stay"

5
04/07/2017

Pleasant staff, friendly and helpful. The staff working at the front desk greet you with a smile. The cleaning staff are helpful if you are in need of extras for your room. Very clean hotel, outside and in. Both pools are kept up nice, the outside one and the inside one. The room was comfortable, typical style of hotel room.

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
We are so glad you chose to stay with us during your recent trip to Wisconsin Dells and thank you for your kind words regarding our staff. I will definitely pass along your comments. We really appreciate your feedback and we look forward to seeing you on your next stay!

"Fun waterpark included"

5
03/07/2017

This property took great care of us. They were willing to let us check in at 10 a.m. when we arrived to make use of the Noah's Ark waterpark. Each room included 4 mulitday wristbands to the park and our group of 20 had a great time there. At the end of the day, the bed was soft, the air conditioning worked great and the breakfast filled us up. Thank you for making our stay great!

BWAmbassadorInn, General Manager at Best Western Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel a revoew from your recent visit. We are happy that you enjoyed your stay with us as well as your room, breakfast and the free waterpark passes provided. We look forward to welcoming you back!

"Nice Hotel"

4
29/06/2017

We recently stayed here for my son's dance competition. I wanted some more affordable than the waterpark hotels - specifically some place that included a good breakfast to save that money too. We reserved a room with 1 king bed and 2 queen beds. My sister came with us and didn't want to sleep with her nephew. The room was large and clean. It had two tvs so my son could watch one thing and we could watch something else. There was the standard hotel bathroom with sink, tub and toilet and then outside the bathroom was another sink. This helped a lot when all of us needed to get ready at the same time. I have stayed at other Best Westerns and knew they did a good job with breakfast. This hotel did not disappoint. There is a large breakfast room to get food and then two areas to eat in. There were several waffle irons, eggs, sausage, yogurt, fruit, donuts, bagels, toast, cold cereal, hot cereal, juice, coffee, milk - no one should have left there hungry! The hotel was nice and appeared updated. There are two pools - an indoor and an outdoor. This was very helpful as it rained a couple of the days we were there. The inside pool was large enough and had a sauna and whirlpool. The outdoor pool as around the same size. It also had a whirlpool. In addition outside there was a small splash pool with a water mushroom fountain and a couple other water jets. Staying at this hotel also gets you passes to Noah's Ark for each day of your stay. It gets you in for free, but you still have to pay $15 (or more) to park. We did have one small problem, but it was handled quickly by the front desk. We came back from supper one night and none of our key cards worked for our room. We went to the front desk and they took care of it right away. We enjoyed our stay - even our 9 year old who missed the water park hotels. I would certainly stay here again.

"A nice clean and updated property"

4
29/06/2017

We stayed here and thought it was clean and the decor was very new and modern. The property is maintained well and they have a nice breakfast buffet. They have a waffle station and a fresh yogurt station. Our only downside was breakfast ends at 9:30 and at 9:30 they had everything removed. It was really crowded that morning for breakfast and before we could get everything we wanted it was gone. One of the servers was kind enough to get us more donuts. We did have some noise issues on our wing because a girls dance group was on our wing. We should have called and complained so that was our fault but they should not have put us there when I said I wanted a quite room! Despite those minor incidents I would stay there and would recommend this property.

"Nice alternative to the expensive water park hotels"

4
28/06/2017

Outdoor pool area very nice! Easy to bring in coolers, food, etc. Grills available near the covered picnic tables inside the pool area. Indoor pool open late. Great breakfast included with each night booked. Noah's Ark tickets another bonus!

"Awesome room & pools!"

4
27/06/2017

We reserved a room with 1 King & 2 Queens. It was perfect for space & amenities. The indoor and outdoor pools were nice. There were travel ball families staying at the same time. The parents took over the majority of the public areas and their kids weren't closely supervised.

"Nice stay"

4
26/06/2017

Very good breakfast-lots of choices, nice indoor pool area, poor wifi- unable to use, good location, nice staff, good business center, had outdoor pool and fitness center but did not use, convenient parking

"No complaints for the price"

4
22/06/2017

This was one of the least expensive hotels that we could find in WI Dells that included breakfast and an outdoor pool. Plus they gave us tickets to Noahs Ark water park so that was a bonus. We had just come from a Hampton Inn hotel so the dated part of the Best Western kind of made me sad at first when we got there because it's not new and fresh feeling. But it was clean, the beds were comfy, the breakfast was good, both the indoor and outdoor pools were nice. We enjoyed laying by the pool to get some sun while the kids swam and were able to use the inside pool when it was raining outside. All in all I would suggest this hotel if your looking for a decent place at a good cost.

"Short visit "

4
21/06/2017

We were in the Dells for a basketball tournament, so we just needed a place rest our head. A nice clean place. Updated. The pools were nice, both indoor and outdoor. Fitness room and sauna. Continental breakfast was good. Lots of waffle makers and breakfast options. Also lots of seating. The free passes to Noah's Ark were a great bonus! We would definitely stay again.

"Good For A Noah's Ark Trip"

4
21/06/2017

Clean rooms and common areas. Nice pools and pool deck areas. Good place to stay if visiting Noah's Ark as passes are included and the location is close to the water park. Breakfast had many options and was well stocked.

"Business and pieasure"

4
20/06/2017

Like Best Western the best because it is about the cleanest you can find. Good food but same ole thing all the time. Not much variety. Staff is friendly enough and the room was clean but it was busy and loud, the pool can not accommodate all that were there.

"Excellant Hotel"

5
20/06/2017

You get both indoor and outdoor pools and hot tubs plus a free breakfast. We have stayed several times in the past and it just keeps getting better. Best hotel for the price in the Dells for couples or families!

"Would stay here again."

4
14/06/2017

Nice quiet location away from the heavy traffic. Rooms were clean and neat. The beds were comfortable and we got a good nights sleep. The continental breakfast was great for our two young grandchildren who just don't like sitting around waiting for their food. Plus they could go back and get more of what they liked best. The pool area was also good for young children with a splash area. This was all a great value., would stop here again.

"Great Value"

5
13/06/2017

Friendly staff. Clean room, clean fitness center. A nice variety of equipment in the fitness center. Didn't have a chance to use either pool. Very handy to have a refrigerator and microwave. Great price considering there are two pools, fitness center, working wifi and great location!

"Acceptable"

3
13/06/2017

Room was clean and beds were pretty comfortable. There was nothing wow about the hotel. But it did meet all of our needs for our vacation. Enjoyed the waterpark passes that come with our stay and the breakfast. The hotel location is pretty good. Its easy to get around.

"Get away"

4
12/06/2017

Personable staff. The indoor and outdoor pools/Jacuzzis were very nice. Especially liked the sauna. Nice price for what you get. Very convenient to all the attractions in the area and the state parks.

"Quick trip to the dells"

5
11/06/2017

Stayed here for 3 nights. nice pools and hot tubs both indoors and out. Good location near a lot of things. Easy to get around. Breakfast was nice, rooms clean. We enjoyed our stay. Try the upper dells boat tours, or moosejaw pizza if you are in the area.

"Great Staff and location"

5
08/06/2017

The hotel is very clean, the staff is great and it is located close to all of the Dells attractions. It is easy to find and access to all highways are just minutes away. The breakfast was wonderful and there are many breakfast items to choose from. I was there to view resort property and also to visit the casino. The senior price for the casino was good for a weeknight but extremely high for weekends, Best Western offered a much better deal and much better service.

"Great for price, breakfast was phenomenal, rooms were blah"

4
05/06/2017

Didn't get a chance to use the pool but I made sure to check it out. It was huge! And the temp was warm, perfect for kids. Rooms are definitely outdated so don't expect to be wowed by the decor and sleeping on the mattress was like sleeping on the floor. That aside it was a great price and breakfast was amazing. They only had half and half creamer out when I came down for coffee the first time. Was a little bummed they didn't have any flavored but then I came down later for a 2nd cup and it was out. Pretty excited about that. All in all I would definitely come back again and recommend this hotel to others. Would like to try out the pool and hot tub. They have a sauna as well but someone left some tools behind so it made me nervous to be in there. Also the rooms have big mini fridges in them which is awesome!

"Great place"

4
05/06/2017

Always a good price, friendly staff, clean comfortable rooms, The breakfast is always great better than most hotel included breakfasts. Pool area always nice kids enjoy it! We always get a poolside balcony room when we stay! The free Noahs Ark passes are great as well! We come here with the kids every year, but this stay was just us this time and always a great stay!

"Reservation problems"

3
04/06/2017

They had no reservation for us even though we had proof of a reservation. We booked through Orbitz and had an itinerary, confirmation number, and proof of payment. The hotel said they didn't have any more of the type of room we wanted. Took an hour to get it figured out. I was late to my event in the evening due to this problem. It was also confusing that even though they said they didn't have our room type available we reserved, we ended up in the room we wanted so I'm not sure why it took a little over an hour to put us there. Also, while breakfast was convenient and appreciated, it was so packed we spent more time standing in line than eating! Very very busy and noisy hotel.

"Great hotel"

5
04/06/2017

To start off with, this hotel is a perfect location in the Dells as it is very centrally located - you're probably withing 5 minutes of everything to want to see or do. The staff is fantastic! The hotel is clean, updated, beds are comfy, breakfast is good, and the pool looks like a lot of fun (didn't get to go in as no time)! Stay here if you get the chance!

"Another great stay at this hotel"

5
29/05/2017

I have stayed at this hotel a few times. Each time I have a pleasant experience. This time I did not make a reservation. It was easy to get a room since the Wisconsin Dells has not reached their busy season yet. The check-in process was fast and easy. The room was very nice and also included a fridge. I definitely recommend staying at this hotel if you are going to visit the Wisconsin Dells.

"Great hotel. Loved our two bedroom two bath suite"

5
23/05/2017

The hotel staff were great. Check in was a breeze and our two bedroom two bathroom suite was absolutely perfect. We will be back next year and hopefully at the same room. We enjoyed the privacy and the convenience of hotel room right next to side door and not downtown where we couldn't even get into hotel.

"Great Location. No to bad of a place to rest your bones."

4
22/05/2017

They have a great complimentary breakfast. I think they need to change the serving hours for the breakfast; not everyone is an earlier riser. The room we had was clean and somewhat comfortable. The bed we had was a little hard, and we told the manager the next morning and see was very helpful in getting us a different room. She said go try the bed and see if you like it first. She went out of her way to make sure we were happy. Our second room was very nice; no problem at all. i have no problem in staying at this hotel again.

"Very nice place at a great price!"

5
22/05/2017

We were driving through Wisconsin Dells and decided to stay one night, so did not have a reservation. As soon as my husband saw this place, he gave it a thumbs-up. We were hoping the inside looked as good as the outside. It did! We enjoyed a very nice overnight in a clean, comfortable hotel for an amazing price. Granted, we were there off-season, but it was still a great deal.

"Very comfortable and convenient "

4
21/05/2017

We enjoyed our stay here. Very clean and appeared to be recently updated. Our visit was just prior to the summer tourist season, and it seemed like they were training new summer staff. There were a few oversights when they made up our room (only one bar of soap, coffee wasn't replaced), but I am sure they would have remedied this if we had asked. Hotel is conveniently located to restaurants and attractions.

"Wisconsin Dells Stop"

4
20/05/2017

We prefer 2 standard/queen pillows as opposed to the 4 "travel size" pillows provided. Mattress a bit too firm for our choice. Others may prefer these options-matter of preference. Only 1desk clerk mid-afternoon who was tied up on the phone, while 3 people were waiting at the desk. Instances as such could warrant having 2 people at the desk. The housekeeping staff was helpful & very courteous & friendly. The lady supervising breakfast buffet took pride in her job as everything was well presented, cleaned, & care for.

"Great Hotel on a Budget"

5
18/05/2017

This hotel is clean and the staff is friendly and helpful. If you don't want to pay $150+ / night in the Dells area, stay here. Great pool, close to everything, and free breakfast. We paid less than $100 for our room and I would stay here again for an overnight.

"Excellent Hotel w/o water park "

5
16/05/2017

Great hotel with large, clean rooms and without all the hype of a water park. A lovely, quiet place to stay if you are either without children or just want to be sure the family has downtime after all the excitement of the Dells. On the edge of town and not really in walking distance of all the activities. Off season rates made this a real find.

"Surprisingly good for the money"

5
16/05/2017

Good basic amenities. Very good value for the low price - I usually stay in more expensive hotels and am now wondering why. I was traveling cross country and really appreciated the bed - among the best.

"Better than average but one issue"

4
15/05/2017

The hotel is fine - good location, big clean room, hot breakfast, fitness center, pool, polite staff etc. One bad point of our room was balky AC. During the warm day, it would shut off before the room cooled. At night, it tried to make us ice cubes. If the AC had been good, this place would have been 5 stars.

"Breakfast worth it! Very clean rooms."

5
05/05/2017

I didn't get room service because I had my son sleeping a lot. The 2 days stay was great. Then breakfast was incredible delicious. Clean rooms and very relaxing. Next to everything. Located in downtown, easy walk if you want.

"Great Hotel"

5
03/05/2017

We spent one night here on our way to Chicago. Great value for a very nice hotel that was fairly close to the interstate. It was the second time we stayed here, good breakfast, pool area and nice fitness center plus there is a great Chinese restaurant next door.

"Clean, Comfortable, Convenient"

4
02/05/2017

If you don't need or want the whole indoor water park experience, this hotel is very convenient and comfortable. The room was very clean with a microwave and refrigerator. WiFi worked well. Nice indoor pool as well as an outdoor pool. The hot breakfast is the standard fare for Best Western hotels, served hot and plentiful. The location is convenient to the sights, with some restaurants conveniently located across the parking lot. The room rate could not be beat. I paid less for two nights than I would have paid for 1 at one of the waterpark hotels. I will definitely consider returning if in the Dells again.

"Clean facility, polite staff, fair price."

5
30/04/2017

We stayed 4 nights. Clean facility, polite staff, fair price. Breakfast area was kept stocked and clean. Pool was excellent. We appreciated the hours, and the Adult swim hours. Spa was a added treat. I would stay there again if I return to the area. The price was very reasonable.

"Great Value"

4
28/04/2017

The room was nice and included a refrigerator and microwave. The breakfast was good and offered a nice selection including meat, eggs, and waffles. There is a pool available although I didn't use it this time. Overall it was a great value!

"Best Western Wi Dells"

5
25/04/2017

Hotel is easy to find and the staff was friendly. Rooms are clean and we generally had no issues. My son and I were offered an upgrade to a suite at no charge so basically I feel we were treated excellently. I would stay there again.

"Great Easter Destination"

5
24/04/2017

It was a great experience and stay. The amenities will knock your socks off. A great bang for the buck! My family enjoyed the continental breakfast as well as the swimming pool. I took some time out to leisure in the whirl pool and spa. The cleanliness of the pool was excellent.

"Weekend Stay in Wisconsin Dells"

5
24/04/2017

Excellent property in great location in Wisconsin Dells. Room was wonderful - very nice indoor pool area - outdoor pool was close for the season- great breakfast. Reception staff was excellent- very good housekeeping.

"Great service and value"

5
18/04/2017

Friendly, welcoming, super clean, spacious, excellent value! Makes us very glad to be a rewards member ! We travel several times a year and try to stay at Best Westerns whenever possible. We travel with our dog, too, so appreciate the pet friendly locations.

"A great place to stay for a very reasonable price!"

4
17/04/2017

Clean, friendly and affordable! If you are looking for a quick and quiet getaway near the Dells, this is the place to stay! Best Western Ambassador Inn really is one of the better Best Western's I have stayed at.

"Mom"

4
16/04/2017

It was a great deal for what we got! Kids loved the pool and I enjoyed the fitness center. A few staff could have been have nicer when asking for something as simple as toothpaste, but overall would recommend for any family.

"Nice hotel for the price"

4
16/04/2017

The rooms were clean had refrigerators and microwaves. The staff was kind. The indoor pool area was clean with plenty of tables and chairs. It also had a hot tub. The continental breakfast had many choices including eggs (which I heard were not great but I didn't try), waffles, muffins, bagels, donuts, yogurt with fruit and granola, apples, bananas, cereal and oatmeal. It also had juices, milk, coffee and hot chocolate.

"Best Western, WI Dells"

1
13/04/2017

The evening front desk staff was very rude. The hotel cancelled our son's baseball teams reservations without contacting the coach. The coach had to find a hotel for 35 boys at 9:30pm on a friday night.

BWAmbassadorInn, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our property with feedback from your recent stay. I want to apologize that your stay was unsatisfactory and did not meet your expectations. Please give us a call at 608-254-4477 to further discuss the matter so that we can address your concerns. Thank you.

"Great Price"

4
12/04/2017

This hotel is literally the first one when you get to the main strip. Easy to find, quick check in, decent enough food that was plentiful and diverse, from waffles with lots of fixins', to powered donuts and fresh fruit. The beds are comfortable and the heat\\air worked well. Overall, an affordable hotel close to everything! P.S. my daughter wanted me to say that she really liked the cold yogurt soft serve machine.

"Clean, comfortable, nice finishes"

5
12/04/2017

We were in the Dells for our daughter's tournament. Arranged for a group from her team to stay at the hotel. Room was clean and beds were very comfortable. Had a suite, and was very nice to have the extra room and counter space for foods, extras. Very pleased and would stay here again.

"Excellent value"

4
05/04/2017

We stayed here for 2 nights in a double queen room. The room was clean and comfortable. The pool/hot tub were also clean. A huge bonus was that the pool was quite warm so we didn't mind swimming with the kids! The breakfast had great variety, included fresh fruit, was well-stocked and there was plenty of seating. All staff that we encountered during our stay were friendly and helpful.

"Rude Front Desk Person/Chlorine"

2
03/04/2017

The woman who checked us in was incredibly rude. We were part of a 10 or so block room reservation - families staying over night for a 2 day soccer tournament. My wife and I arrived at 3:15pm in between soccer games. We were informed by the woman that our room wasn't ready. Official check-in was 4pm where our room "might or might not be ready". Okay, no problem - used to this from frequent business travels. I asked if another room might be available since we had a block of rooms. She stated that we had an assigned room and we would not be able to move. Knowing that we all canceled our Friday night reservations earlier in the week due to a early afternoon game schedule on Saturday, I found it hard to believe that all those rooms were now filled...anyway, I asked if there was a bell hop or storage rooms we could place our bags within. This is really where she started going off and it was apparent that she wasn't listening to us. She stated shortly, "Sir, I just told you that a room wasn't available." My wife and I remained calm and tried to explain that I was dropping off my wife and daughter (and luggage) and that I wouldn't in fact be staying overnight, but driving back to our Milwaukee area home. She was short and rude with all of her responses. She said that all she could do was pre-check us in and she'd give us the first available room (huh?) when we return. I filled out the information and initialed the document. She then asked that I fill in the vehicle information. I stated (again) that I would not be staying overnight. We left and I dropped off my wife and daughter at the second game and I returned to the hotel to pick-up my keys and room assignment where I was greeted by the maintenance manager on duty (nice, very friendly) and dropped off the bags. My wife was told by another parent that the same woman was rude to her on the phone earlier in the day. Only other complaint my wife and other parents had was that the pool seemed to have an excessive amount of chlorine in it (kids complaining of burning eyes). I'm a pretty easy going guy, but it took me the 2 hour drive to calm down from my interaction with this woman. She's in the wrong business. We as a family stay at several Best Westerns on a yearly basis (mostly on ski trips) and have always enjoyed our stays. We (and our team) will not return to this property next year.

"Clean, but average hotel."

3
03/04/2017

Reasonably priced, average Best Western quality hotel on a business strip in Wisconsin Dells. Close to stores and restaurants, and the waterparks. The room was clean. The beds were not comfortable, and the hotel was somewhat noisy. If you pay extra for a poolside room, be aware that it just has a view of the outdoor pool. Since we were on the third floor, and the pool was closed, this was a rip-off. (The hotel website is not clear about these room -- we thought it was near the indoor pool). The indoor pool is small, and was pretty crowded when we were there. There's also a hot tub and sauna. Breakfast was pretty average. Fridge and microwave in room. Bathroom vanity is outside the bathroom.

"Anniversary Weekend"

4
28/11/2016

We couldn't get into the pool with our key cards but anyone could get into the hotel through the door by the back parking lot without a key card. The rest of the stay was fine. We like the location and would stay here again.

"stay over Thanksgiving holiday weekend"

5
28/11/2016

This was a very nice hotel for the deal we got it for. The breakfast was very good and lots of options. It is always nice to have hot food offered. We didn't use the pool but it looked nice. The rooms were clean and comfortable as well. I would stay here again if needed.

"Clean, and kept up well"

4
26/11/2016

We stayed at this property the Monday night before Thanksgiving. The room was clean, the property is kept well, the staff was friendly, the rate was affordable, the pool, and hot tub area was clean, and kept well, the free breakfast was good. I would stay there again

"Don't miss this hotel! Great price and goodies you'll love"

5
22/11/2016

Ok, everyone thinks most hotels are the same, but this hotel gave us the extras that put it on our list as the best place we have ever stayed in the Wisconsin Dells. The hotel has been remodeled and we found it clean and updated from the lobby all the way to include the rooms. I wanted a place to stay where I could relax and they have rooms available with very nice decks overlooking the outdoor pool area. We didn't have to pay for waterpark tickets because these were included in the cost for not only one waterpark, but two waterparks and so you are able to spend as much time as you wanted at either of them. Breakfast was also included free for everyone and included both hot and cold items. There is an indoor pool in case the weather was bad and of course you are only minutes away from all the other great activities that the Dells has to offer. Also I requested a rollaway for our room and it was actually in the room waiting for me when we arrived, which if you have ever requested one of these at most hotels it is a chore. Our room was very clean and I loved the deck which actually had comfortable chairs. The staff was very friendly and even parking was easy. Is this a fancy dancy type hotel...of course not. But, we wanted an inexpensive, clean, relaxing hotel to stay in and it gave us that and a lot more. Saved us a lot of money.

"hotel review"

5
21/11/2016

very nice hotel and good value. The breakfast is excellent with a wide variety of choices and a very clean, roomy area. The room was clean and the hotel was surprisingly quiet for the number of guests. A great experience.

"Wedding Weekend Fun!"

5
21/11/2016

We stayed at this hotel for our wedding weekend, and everything was perfect! The GM was accommodating, staff was helpful and friendly, and the housekeeping was top notch. We even left behind a card with cash in it and they notified us. Honest, friendly, and wonderful!! We were able to head over to the Chula Vista at no charge and were able to keep our kids happy and occupied for an entire weekend when it was freezing outside. Close to hiking, shopping, waterparks, and food. Absolutely wonderful. THANK YOU BEST WESTERN!!!

"Our Stay"

5
20/11/2016

Wonderful, will stay again when going back to Wisconsin. Hotel was great, perfect location and staff was very helpful. Breakfast was great. Will recommend this hotel to others who are traveling to Wisconsin.

"Excellent Hotel"

5
07/11/2016

We liked everything about our stay. The room was clean and comfortable. The complimentary breakfast was very good with a variety of food offered. The staff was friendly and helpful. The location was excellent. We enjoyed the pool very much.

"Good place."

4
07/11/2016

Arrived late so didnt get the chance to see the pool. Woke up late so didnt get breakfast either. Overall the room was clean enough. I saw a few crumbs of food that fell next to the bed. The bed sheet was torn and sowed back together but it didnt look like it was done well so there was a hole still.

"business trip"

4
06/11/2016

Good service & enjoyed the lodging. The desk staff was friendly and knowledgeable. They helped me choose a dinner place, plus a place to watch the Cubs win the World Series. Can't do any better than that.

"Budget friendly - need new mattresses"

3
03/11/2016

The hotel has received a makeover with the lobby, breakfast area and rooms, however, it does not appear that they updated the mattresses. While the room was redecorated recently the sleep quality of the mattresses is lacking. The included breakfast could be improved by adding a potato option.

"grest Place"

4
28/10/2016

We were very satisfied with the staff and facility. Would definitely return. Very easy to find, right off the interstate. Staff kept us informed of happenings at this hotel since we were there for a Saturday night.

"better than I expected"

5
25/10/2016

Just considering the location I had the fear that this would be an old run down place. It was new, clean and up to date. would give it **** and recommend this location. I was family friendly and conveniently located.

"Agreat place to stay"

5
24/10/2016

We have stayed. at the Best Western in Wis. Dells every time we visit the Dell. We enjoyed the Denny restaurant located next to the Best Western. We like to go to the casino and it the Ho-Chunk Gaming and the Best Western calls for a bus to take us there. Plus the breakfast that is served is outstanding. Thank You. Ron and Mary McNicholas.

"Best hotel I've stayed at!!"

5
23/10/2016

I was supposed to stay at Mt olympus resort but the rooms there were unsafe so we were frantically looking for a place to stay so we found this place and let me say the best hotel I've ever stayed at we got a family suite and let me tell you it was wonderful the beds were really comfortable the front desk staff were really nice and friendly they greeted you and had the best attitude ever!!! They also had an indoor and outdoor pool which were really nice absolutely loved the outdoor pool so clean!! The only complaints I have about this hotel are the air conditioner in the living room of our room was leaking and the housekeepers didn't clean our room one day and the next day the housekeeper was rude because we told them to come back in an hour. But when the room wasn't cleaned the first day the front desk was very polite and they apologized and when we checked out I told them that the air conditioner in the living room was leaking and they were very polite and they told me they would check on it. Great service and what a great stay definitely recommend anyone to stay at this hotel and I'll be coming back next year!!!

"Best breakfast ever had at a hotel"

4
19/10/2016

This hotel had the best FREE breakfast I have ever had at a hotel. Their waffles were excellent and even had a variety of toppings for them- mini chocolate chips, strawberries and whipped cream! There was also a yogurt machine with many toppings, along with oatmeal, 4 kinds of cereal, toast, bagels, muffins, english muffins, scrambled eggs, sausage links, bananas, apples, yogurt cups, coffee, milk, oj, ice water, and apple juice. The rooms were clean. There was a huge space in the corner of the room which would have been nice to have a chair and extra small table. The staff was friendly and the maids had our beds made and towels picked up while we were at breakfast. They were FAST! You could tell this was an older BW and could use a little fresh paint, carpet cleaned in hallways, etc. The lighting in the parking lot could have been brighter. We didn't use the pool but it looked nice. I would definitely stay here again.

"Good Location"

4
18/10/2016

We stayed there two nights. The staff was friendly and helpful. The room was basic but clean. There was plenty of parking nearby. It was outside of the tourist area a little so it was quieter. We would stay there again.

"Good for the money"

4
17/10/2016

Overall good experience. Rooms are spacious, clean and updated. Plenty of linens, beds were very comfortable, however the pillows were not. The breakfast was good and the area it was served in was kept very clean. The pool area is excellent. The pool itself is fairly large, and WARM! There was also a hot tub and a sauna. The only complaints I had were that we were given a room on the 2nd floor a long distance from the front desk and pool area. We asked for a room on the first floor but were told none were available even though there were only about 5 cars in the parking lot. The clerk could obviously see he had difficulty walking and made no attempt to put us I a room closer to the amenities. One other minor complaint was the TV reception. The picture was not very clear and when we complained a maintenance person came to our room immedidately but told us that it was not a problem with the TV (they are brand new), but with their service. There is no HD which most of us have come to expect. But overall it was a good experience and I would recommend.

"Friendly and Clean"

5
17/10/2016

Excellent experience at the Best Western Ambassador inn & Suites! The rooms were exceptionally clean, and the amenities were great. My husband and I found the hotel to be very quiet. We were given complimentary tickets to the Chula Vista indoor waterpark, which was a nice addition to our fun packed stay in the Dells! The continental breakfast was one of the best we have had, as the selection and quality were great! The hotel staff was extremely friendly and accommodating.

"Nothing To Brag About!"

3
17/10/2016

This property is located right off the highway . . . and away from the downtown crowds and traffic. The condition of the property reflects the high-occupancy rate for this recreational area. Carpets in the common area and our room could have used a good "deep cleaning". Our room's bathroom was not as clean was one would expect in this type of property. While a free breakfast is offered, it was somewhat below average in offerings and presentation. Front desk personnel were ambivalent at check-in; but check-out went smoothly.

"Close to the Action"

4
17/10/2016

The hotel was good for the money if you don't care about the indoor water parks. You get a good breakfast included. It is 5 mins. from the down town area. The rooms were clean and the beds were comfortable.

"Ok"

3
14/10/2016

This was a ok stay. We used some reward points to pay for two nights and had to check out and check back in on the second day, which was a hassle. At check in the gal at the desk was clueless and not helpful in any way, we complained later in the stay and the manager did reduce the cost of our stay. Motel was average and the food was average, the pool/ hot tub nice.

"good hotel for the money"

4
14/10/2016

good hotel for the money. very clean hotel. breakfast was good,however not a lot of options on the buffet. it was however better than the denny's next door. The beds were comfortable. staff was freindly. The hotel was a very quiet hotel.

"Exceeded Expectations"

5
14/10/2016

Our visit to the BW Ambassador exceeded our expectations! The front desk, housekeeping and breakfast staff demonstrated exemplary customer service during our stay. The room, pool/sauna and fitness area were better than expected for a 2 1/2 star hotel. Thank you BW Ambassador for awesome experience.

"Great property!"

5
12/10/2016

We traveled with our other family members and sometimes our employees do go visit during summer seasons; This is a wonderful Best Western with Great complimentary buffet breakfast (my favorite is the tiny adorable waffles with different flavors and whipped creams, chocolate chips and sprinkles for toppings). I always recommend everyone I know to visit as they offer free water park tickets as well during season! Thank you for taking great care of our families and employees!

"Good accommodation despite problems with reservation"

3
11/10/2016

I booked the hotel for a night on Expedia. Wrong decision. The front desk couldn't find the reservation until I called Expedia. Then when we went to the room assigned, someone was in there already (potentially a squatter that didn't check out when he/she was supposed to?). Finally when we got our second room, the room was clean and as described. The front desk called to make sure the room is good. Unfortunately, the heater smelled like something is burning and made loud noises. So we had to turn it off and be cold all night. Despite all these, the room is fine for the price. The breakfast was great. I would stay again if the price is right. I will go with the hotel website though, and use a coupon I found on dells website.

"Get Away Weekend"

5
10/10/2016

We always look forward to staying at Ambassador Inn & Suites when we come to Wisconsin Dells. Staff is great. Breakfast is delicious. No complaints whatsoever. The rooms are decorated very nice. Beds are comfortable.

"Never go wrong with a Best Western"

5
09/10/2016

I took my two older sons to Wisconsin Dells for a weekend. They had a blast. I enjoy staying at Best Western hotels, I never have a problem. The room came with complimentary passes to Noah's Ark Water Park. The boys enjoyed themselves. We ordered a pizza that was half the size of the bed I highly recommend staying here

"Another fine typical stay"

5
09/10/2016

I stay here maybe 7-10 times a year here. The rooms are always clean, good water pressure, coffee 24/7 outside the lobby, extremely warm Hot Tub and Pool. They also have a dry sauna. The breakfast is standard hotel fare, and there is plenty of room to sit and eat. Great place to stay.

"Good!"

4
08/10/2016

Overall the hotel was clean, the people were nice and the beds were comfy. Nothing fancy but nothing horrible either. They post quiet hours and they did speak up when my neighbors were being loud. If you are looking to go to the dells and don't want to stay in an expensive resort or a really cheap place, this is a good happy medium. Right down the street from the main St and maybe 10 minutes from the resorts.

"Brian's weekend"

5
05/10/2016

Everything was very good, and the room was very clean. The employees went out of their way to be helpful. The location is just off the interstate. I would gladly stay there again if given the chance. The breakfast was also very good.

"Will book again"

4
30/09/2016

Always enjoy, my stay was good. location was good ideal to walk up to the strip. I will stay there again in a heart. Walking distance to lots of food places and fun activities. The only thing about the hotel is having the same breakfast on a daily basis.

"Best Western in the Dells"

5
29/09/2016

It was awesome.. Didn't expect 2 room s or that we could take the kids to Chula Vista Waterpark.. Great surpriseIt was very clean and we had an awesome time...We also like having the balcony, enjoyed having a mini fridge in the room as well

"Clean, quiet place to stay"

5
25/09/2016

Stayed here one night during the early fall. The hotel was very clean and quiet and located on the edge of the Dells so you didn't need to go into the more 'touristy' part of town if you didn't want to. Very good value for the money during the off season.

"leisure stay"

4
25/09/2016

Very clean. Staff very friendly and courteous to everyone. They staff keep all of our family close together from a wedding party with a family member. We checked in later and they kept us by the other family members as well.

"Checking in"

4
24/09/2016

Very nice hotel I would stay here again. Note: if using coupons be aware you will have to wait for others checking in. Money seems to talk here. I would not have minded to wait for the one person in front of me but the other four that came after me was to much as far as I am concerned.

"Ok hotel"

4
24/09/2016

Chose this hotel as none available at requested location. Desk service was excellent Room was what was available and price was ok. Bathroom had stool and tub in very small area and quite uncomfortable for larger persons. Breakfast was very good with good variety and lots of eating space. Hotel was quiet and quite adequate

"Nice friendly place"

4
22/09/2016

Everything was pretty good, neat clean room,helpful staff. Would stay again. Only downside was trying to stay connected to Wifi...that would have made the stay a 5 or more. One more thing..the free breakfast was crowded so we went to the Denny's next door.

"A stay without the pain!"

5
21/09/2016

We had a wonderful time there. Rooms were clean and roomy. T.V. was a nice size. The Staff were great! Never felt like there were any kind of attitudes facially or vocally. The breakfast was great and free! We got to relax in the pool and whirlpool! I will be back and recommend it to anyone wanting to go to the Dells without the hassles of all the chaos of the commercialism. Ya did good Best Western!

"Great older hotel, close to everything."

4
21/09/2016

This Best western was very clean, well kept and nice clean rooms! It is an older hotel, but renovated and well maintained. Indoor and outdoor pools. Great staff and a very good breakfast! I would definitely recommend this hotel.

"Clean, friendly, well equipped hotel"

5
20/09/2016

Best hotel I've been to in several years. Friendly staff at checkin, quiet room, soft bed, bible, nice pool, hearty breakfast. Great location and hotel is in good shape, plumbing worked well, good heater/A/C, quiet fridge and working microwave & big TV.

"Some front desk service recovery kept this from being a 2 rating"

3
19/09/2016

This property has a nice looking lobby/breakfast area though the room and hall color scheme is dated. The most disturbing thing about our room was that one of the beds had the sheets pulled up tight but they had not been changed. There were a little bug and some black hairs on the sheets. Also one of the bars of soap had been used and the wrapper for the toilet paper had been stuffed inside the empty roll and that was left on the back of the toilet. We called the desk at once and they gave us a different room which seemed clean-- at least the sheets were. But a top sheet over the blanket would have made me feel the bed was cleaner, especially given my experience. When I was asked about the stay at checkout I told the attendant (a different one) about the incident. She said they had a note about it but an apology would have been nice, so I would feel they were going to make sure things like this didn't happen again. The breakfast was good and the attendant cheerful. Perhaps because they get lots of families with children they had three waffle machines which meant that they could keep up. They were even offering strawberry waffles. The sausage links were good and the cheese omelets were freshly warmed and not dried out. They had in addition to the bagels and muffins little Hostess-style doughnuts, probably also a hit with the kids. Coffee was not very robust

"Joined BW Rewards"

5
18/09/2016

Now a BW convert, and will stay at them whenever possible. Another great experience with friendly service, nice, clean room, and AWESOME SHOWER (it was so great, choirs are singing in my head as I write this)!! Hint: serious lack of wine buying opportunities in this town, grab it ahead of time on your way in.

"Very comfortable and quiet"

5
17/09/2016

Everything was perfect at this motel! Spacious rooms, comfortable beds, very clean and a really great breakfast with lots of food choices. It was also close to all the fun things to do at the Dells, yet far enough away to be nice and quiet.

"Accomodating and convenient!"

4
15/09/2016

Great location and amenities, nice staff, good breakfast, clean room, and good service. My family and I really enjoyed the free tickets to Noah's Ark and Chula Vista. We will definitely consider a return stay at this Best Western the next time we visit the Dells!

"Nice stop from long driving trip."

5
15/09/2016

It is very nice traveling around Wisconsin. As a family we had stayed this past June 2016 and we where so pleased with the services that I made a point in planning another stay for our trip down the road. Where we live it takes us six hours to get to Chippewa Falls, WI and on our way back we where going to make an extra stop which would make us get home later so we thought it would be safer to make a stop at the Dells and stay at Best Western for the night and start out fresh the next morning. My family enjoyed eatting at Denny's next to the hotel since we did not want to get back into the car from our long drive. My brother and I enjoyed the pool while my mom enjoyed just laying around the room. By morning we where well rested and enjoyed the breakfest before heading out. I am looking forward to my next trip in the near future. Thank you very much for the pleasant stay. It was very enjoyable.

"Nice alternative"

5
12/09/2016

Reasonable priced hotel within Wisconsin Dells area! Room was clean and spacious. Bed was comfortable too. Mini fridge and microwave oven in the room was a plus. They do offer water park passes with your stay,but we did not use them. Nice indoor pool with hot tub and sauna. They do have a seasonal outdoor pool ( we did not use it) Clean breakfast area with numerous items to choose from. They do offer free 24 hour shuttle to and from Ho-Chuck casino.Staff was excellent. Extremely friendly and helpful!

"Enjoyable Stay"

5
12/09/2016

My boyfriend and I took my nieces and his brother to Mt. Olympus and needed a place to stay last minute over the holiday weekend. With my AAA discount and over sized room was very reasonable, comfortable and fit 6 people perfectly!

"ambassador great"

5
11/09/2016

Excelent hotel. Very good room, excelent beds, nice location, very good bathroom / shower. Good breakfast. Good service. Right beside a dennys, excelent dinner try alaska salmon. Good indoor pool. Close to outlet 6 miles, do not miss it. A lot to do in the city.

"Great Place to Stay in the Dells"

4
10/09/2016

My family and I have been coming here for five year now, and this hotel has always been great. AAA discount and waterpark passes. We were not happy to find out that only four passes are given out to Noah's Ark, that was very disappointing. If this continues also with Chula Vista, we'll have to make different arrangements. We stay at Best Western so all of our kids are able to go to the waterparks without additional cost.

"WE LOVED THIS PLACE!"

4
08/09/2016

We will book our stay at this hotel again in the future. It is clean, and well appointed, and close to the Dells where we would be spending two days. We enjoyed the nice king bed with great pillows, and it offered plenty of nice towels too. We were thankful for the extra outlets for our "devices" Free Wi-Fi, coffee maker, but no micro or fridge. You can have a micro for a fee. They do not offer a free breakfast, but has a Denny's on the property. Very nice property, we would recommend it for your stay in the area.

"clean place to sleep"

3
08/09/2016

fine place to stop on the road. Easy access. during season they offer passes to Noah's ark and Chula vista . clean and comfortable. dissapointed the pool was closed after Labor day. exactly what you would expect from this type of hotel.

"Wisconsin Dells Best Western"

4
06/09/2016

The Wisconsin Dells Best Western hotel price was great and very valuable to our family budget. The price included wrist bands to two water parks (Noah's Ark and Chula Vista Water Resort). That was a very nice surprise.

"Nice weekend in the Dells!"

5
06/09/2016

I travel with my family (kids 8 and 5). The hotel is well located, like 5minutes drive to downtown and close to amenities of the area. The room was clean, including the bathrooms which seems that were renovated recently. For the price it was a great stay. I just slept and ate breakfast and spent most of the day enjoy the area.

"best hotel in dells area with convinience of downtown near by"

5
06/09/2016

awesome exp great place to stay noahs ark is good n is included in the package also please dont forget to visit devils lake dells is a good area to explore and has something for every age group n hotel loc is great

"Great stay"

5
05/09/2016

This is a great stay considering the room's set up looks beautiful and amazing bathroom. Wonderful check-in, great housekeeping. and lovely breakfast! It amazes me they have sprinkles, chocolate chips and whip cream for waffles! Delicious oatmeal with brown sugar and other items to add on with many other hot and cold items. Love everything this place has to offer and overall hope more and more people will discover its greatness as well!

"Best Hotel ever!!"

5
04/09/2016

Our family stayed here the hotel was great the room was clean, big enough for all 6 of us, and staff was friendly and quick check in and breakfast was great as well!! You wont be disappointed...We will book again with them!!

"Best Western, Wi Dells"

5
04/09/2016

Have stayed here a handful of times, everytime it meets or exceeds my expectations. Great Location, easy on and off the freeway. Excellent breakfast. Pool area is always clean. Outside pool area was wonderful!

"Updated hotel"

4
31/08/2016

The hotel had just been updated...all rooms and everywhere in the hotel, including the pool area. The sauna is wonderful, nice and hot! Both pool areas, inside and out are exceptional. The breakfast is not missing anything! Delicious. The bed was very comfortable. Even though the hotel was quite full while we were there it was quiet.

"Great deal"

5
31/08/2016

Nice hotel, caring staff, lots of nice amenities-fitness center, pools, convenient parking, full breakfast, working business center, good restaurants within a block or less. Quick check out. Over all a very pleasant experience.

"beautiful little place."

5
30/08/2016

Motel was a haven for us after a busy weekend with people!! The swimming area was nice and clean. Rooms where outdated but clean. The carpet felt a little grungy tho! Just a little drive away from the main attractions!! Staff where very friendly!

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for your kind words and great review. We are so glad you enjoyed our pool areas and our great location. I am sorry you experienced some issues with the carpet, I will pass along your concerns to our Housekeeping Department. We look forward to welcoming you back and being your haven in Wisconsin Dells!

"Very nice but noisy."

3
30/08/2016

The rooms were not very sound proof. We could hear the people next door and above us. I loved the pool. The exercise room is nice but the mirror should not be in front of the elliptical and treadmills and the TV behind you. All in all a good value for your money.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay with us. While I am pleased to hear your enjoyed the pool area and fitness room, I do apologize that you had some concerns with the noise. We will also look into your suggestions regarding the fitness area as well. Feedback is always important to us. Thank you again and we look forward to welcoming you back!

"Average Stay"

3
26/08/2016

Only spent one night here. Check-in girls from Jamaica were great. Rooms comfortable, if somewhat noisy. They also included water park passes for Noah's Arc and Chula Vista resort. We thought the free breakfast offered was good, but with so many people, there was not nearly enough room or food to accommodate everyone. Check-out was easy, but morning staff not so friendly. Maybe it was the chaos from breakfast that put them in a foul mood?

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
We appreciate you taking time to give us your feedback on your recent stay. I will be sure to pass along your kind comments to our Front Desk staff, as great customer service is something we strive for. It's disappointing to hear that you experienced some issues during breakfast and check out though and we will make sure to use your feedback in training. We look forward to welcoming you back!

"Overnight stop"

4
24/08/2016

Very nice hotel very clean and very nice breakfast. A little noisy during the day because of children running around.Nice alternative to the more expensive hotels in the Dells.pool is decent size but no water slide.many children in hotel.

"Ok"

4
24/08/2016

Ok but checking in the person was not very friendly. Hotel was clean and rooms were nice. Indoor pool and outdoor pool were nice. Service was average. No early check in and even at 4 they acted like they were doing me a favor by having a room ready.

"Would stay again"

4
24/08/2016

I thought only Chula Vista waterpark tickets were offered free with the stay, but they offered Noah's Ark tickets, too! If I had known that, we may have stayed another night! The rooms were spacious, and the mini fridge was the larger size compared to other hotels.

"Clean & friendly staff "

5
23/08/2016

It was nice to go somewhere where everyone was friendly. They gave out free Noah's ark passes & free Chula visa passes! This was nice because we had planned our vacation out in advance so if it was raining we had somewhere to go! It's also in the perfect location! So close to everything! We had so much fun! The hotel was nice, and a great price!

"Awesome Complimentary Breakfast"

5
22/08/2016

We've stayed in other locations in the Dells and found this site to be a great deal. We didn't need the resort experience and found this hotel to offer a lot of amenities. The place looks completely remodeled in a stylish contemporary manner...seems more high end than you would expect for the cost. The indoor pool, sauna, and hot tub were nice as were the outdoor pool, hot tub, and mini splash pad. They also have a nice fitness center and business center. I really like the extra bathrooms I found throughout the hotel. Our room was nice and included a larger hotel fridge and a microwave. The best part was the breakfast which included cereal, toast, bagels, sausage, eggs, homemade oatmeal, yogurt parfait station, waffle makers, muffins, doughnuts, milk, juice, fruit infused water, and coffee. The staff was friendly and helpful and you also had a choice of Noah's Ark tickets or Chula Vista tickets included with your stay. If I had to complain, I did find a corner that needed a little more vacuuming, but that was about it.

"Best of Both Worlds"

5
20/08/2016

If you want to be close to everything including the highway but not actually in the thick of everything with all of the hustle and bustle of a waterpark and it's activities, then Best Western Ambassador Inn & Suites is the place to be...The price is right, the hotel is clean, the breakfast is good and the people are nice.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to leave us feedback from your recent stay with us. We are very happy to hear that you enjoyed your stay, as well as our convenient location, close to all the great attractions. Thank you for the recommendation and we are proud to be your choice of hotel when you are visiting the Wisconsin Dells area.

"Ambassador Inn in the Dells"

5
19/08/2016

This hotel was quite nice (and I think fairly new). Check-in and check-out were very quick and easy. The location offered easy access to local attractions. Breakfast selection was typical of all continental breakfasts. The value was good, especially for the area. I have paid much more for much less in other places. I would recommend Ambassador Inn for your next trip to the Dells.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to leave us feedback from your recent stay with us. We are very happy to hear that you enjoyed your stay, as well as our convenient location, close to all the great attractions. Thank you for the recommendation and we are proud to be your choice of hotel when you are visiting the Wisconsin Dells area.

"Satisfied Family of 7"

5
18/08/2016

Decided to pass on the resorts while staying in the "Dells" and chose the Best Western because they offered a Suite that would accommodate a family of 7. Upon arrival we were amazed at the size of the room consisting of 2 bedrooms with King Size beds, a dining table that sat 7 comfortably, 2 bathrooms and a nice size fully equipped kitchen. Pool was nice and we grilled out one night poolside. Breakfast was very acceptable and fresh. Staff was pleasant and very accommodating to our needs!! Water Park tickets included for 4 of the 7 members of our family and passes for the remaining 3 were very reasonable. Will recommend this Hotel to any friends or family staying in the "Dells" area.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for your positive comments. We are so glad to hear that you enjoyed your stay with us. It sounds like you were in one of Executive Suites, which is a great room for big families to enjoy. We are pleased to hear you were able to take advantage of many of our great features, like our pool/picnic area, waterpark passes and free hot breakfast. Thank you so much for your recommendation and we look forward to welcoming you and your family back.

"Noisy Hotel"

3
15/08/2016

This Hotel is Ok. If you want good sleep stay away. Loud kids and walls are paper thin. It was a bit dirty also, I pulled back the bedding and there were lots of hairs on the sheets and the halls are dirty and need cleaned badly . The breakfast is fine but they stop serving at 9:30 and the crowd is terrible. Only benefit is that it has a great pool.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you for your review. I am happy to hear that you enjoyed our pool area. However, I am sorry to hear that you were not satisfied with the cleanliness and experienced noise problems. Your concerns have been passed on to our staff in order to correct the issues you had. Despite this, we would love for you to give us another chance the next time you are in the area to exceed your expectations. We look forward to welcoming you back.

"Best Western Wisconsin Dells"

3
13/08/2016

You have a nice facility and location off the main strip which does allow for easy access to your hotel. I was very disappointed with the service at your hotel. There were signs posted throughout the hotel stating quiet time was between 10 pm and 7 AM and our first night there, there were several teenage kids that were running through the halls after 10 pm between the outdoor and indoor pools. Even before 10, they were running through the halls and dripping all over the floors. Not a big issue on carpet but on the tile that leads to the doors and pool, very slick and no wet floor or slippery signs were posted which is a severe liability issue. Someone could have slipped and fell on these wet floors. In the indoor pool, I did not see any staff members check on the status of towels. There were also very unsafe practices being demonstrated in the pool that if the staff was monitoring could have put a stop to. THe pool was very crowded and people were flipping into the pool. akmost hitting younger children a few times. The breakfast was actually decent. I was a little disappointed that every time I went to get waffle mix to make waffles that there was Blueberry in the machine that was empty and when the would change, they would put strawberry mix in. As much as I love strawberries, I am no longer able to eat anything with the seeds of the strawberries in it. My daughter did get strawberry waffles and there were seeds in the mix and waffles. The worst part was as we were packing up to leave, I looked under the beds to make sure nothing had fallen under the bed. I was seriously disgusted to find a Snickers Easter Egg under 1 of the beds that had been there for quite awhile. The insides had dreid out and crumbled and were left under the bed. Along with that there was quite a few pieces of paper left under both beds in the room. Very disappointing to see that a place that has a lot of traffic that they do not care about the cleanliness of their facility. We also noticed that the sheet under the bed spread had a poop stain on it. Thank god we brought our own blankets and never went under the covers. What type of an establishment andf business are you all running? Is this the way that National chain Hotels are trying to deter guest from staying with them? We did notyify the staff upon checkout of the garbage issue and were told that they had "deep cleaned" all the rooms at the beginning of summer. I will tell you that the garbage looked like it had been there longer than that. We were given a refund on the tax we paid for our room as this was a package deal that was set up through BlueGreen resorts. This experience makes us doubt the integrity of Blue Green and Best Western. We were promised a free 2 nigth stay to come back and that it would be sent out on 8/8/16. We are only 3 1/2 hours away from Wisconsin Dells and as of 8/14/16, we have not received anything from this facility. We have told our family and friends about our experience. We are guessing that the promises that were made will not be kept and that is disappointing to hear. I have stayed at Best Western's manyt times throughout my vacations and will seriously consider other options in the future.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you for taking the time to bring your concerns to our attention. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to the appropriate staff. I want to apologize for your bad experience here. Your safety concerns are very valid and we will do our best to correct those issues. This is disappointing to hear but we would love to have you give us another chance to make it right for you.

"Convenient place to stay"

4
13/08/2016

We found this hotel very convenient. It is located right off of I-90. It is easy to access unlike some hotels in the busier part of the Dells. Our room was very nice, and the front desk staff was friendly and helpful. Up to 4 waterpark wristbands come with each room. We will stay at this hotel again on return trips to the Dells.

"Great Property"

4
12/08/2016

I've stayed here a number of times and it seems they've renovated since my last visit. Very nice. Price is reasonable and they include lots of extras like free breakfast and free water park passes. Plus they have a nice indoor and outdoor pool. Convenient location. However- if you do book here beware of a $20 cancellation fee. That's the one negative I don't like.

"Relaxing in the Dells"

4
12/08/2016

This hotel has always been a family favorite and have visited numerous times over the past twenty years! Good place for the value! Good free breakfast! The staff has always been helpful and courteous when making reservations and if you have questions or problems during your stay! Excellent affordable choice! Clean beds and rooms! Nicely redecorated in the past two years!

"Needs attention but great value"

3
11/08/2016

We chose this hotel because it offers free Noah's Ark water park tickets, and the room price was $119 per night. It also offers free breakfast, which was another plus. It offers a wide variety of food: bread items, oatmeal, yogurt and toppings, eggs and sausage, waffles and toppings, and cereal. The front lobby was packed with people each morning. The room was clean but well worn. The hotel has quiet hours from 10 pm to 7 am, but we could still hear toilets flushing, kids screaming and doors slamming. It was nice to be a little off the main strip. If you're looking for good value and can overlook the lack of updates, this is the hotel for you.

"best western was the best for our vacation"

5
08/08/2016

rooms clean, breakfast good, and hotel staff were very helpful and sincerely nice. i will recommend this hotel to any family fun trip. in the dells they also gave us wristband passes to two waterparks. well worth the money for the hotel.

"Pleasant stay for family of four midweek."

4
05/08/2016

Stayed here Tuesday-Friday early August. Had ground level poolside room. Rooms are clean, comfy beds, equipped w/frig and microwave. Beautiful outdoor pool area and hot tub. Friendly staff and ample parking. Free passes to Noah's Ark and Chula Vista park. Large breakfast area with many choices. I didn't like the "instant" coffee machine. Please upgrade to a commercial BUNN! Loved the location of the motel. Close to where we want to be when in the Dells. Would come back again.

"Excellent stay at Best western hotel"

5
05/08/2016

highly recommend this hotel overall, everyone was polite and helpful at all times. Great selection in breakfast items to start our day off without the hassle of making another stop before going to our first destination for the day.

"Very nice, well equipped hotel!"

4
04/08/2016

Two very nice pools, the outdoor one in particular was great. Spacious rooms, good location near all attractions. Breakfast was quite good as well. This hotel is very large...many rooms, but the layout works well. Would stay again!

"BW in the Wisconsin Dells"

5
04/08/2016

Excellent Value, room elegant, beautiful outdoor pool, that offered picnic tables and built in grills for guests to use. Very family accommodating. Balcony overlooking outdoor pool was and added pleasure. Water Park tickets offered, full breakfast. Enjoyed my stay

"Pleasure"

4
03/08/2016

Was very satisfied with our stay had a very good experience, Enjoyed the outdoor pool area. Would recommend this hotel to others as we would stay again when in the area. The hot breakfast was very good and judging by number of people eating the breakfast everyone thought the same.

"Overcrowded Hotel"

2
03/08/2016

The hotel rooms are comfortable, but don't plan on being able to eat breakfast with your family when you want. It is a cattle call for food, and the lines are 10 deep waiting for waffles. My grandson stood for 25 minutes waiting to get his waffle, while the rest of us stood in line waiting for people to cook 10 bagels at a crack to bring back to their room, since their was no seating for a family.

"Nice hotel for our one night stay"

4
02/08/2016

We were booked for a bigger resort in the dells for a few days, but decided to go up a day early. So instead of paying the high price of the other hotel I looked for a less expensive one, but not a small motel, which brought me to the Best West Ambassador Inn. The hotel was clean, our room was fairly standard. The hotel offered a indoor and outdoor pool which we did not use, but they looked inviting. There was a soap and a shampoo/conditioner in one in the bathroom. The fridge was nice because it had a freezer in it, which I needed for my ice packs, as I was traveling with medicine that needed to stay cold. There was a microwave, a ironing board and hairdryer. Like the other hotels, we were able to access the free shuttle to the Ho Chunk Casino for the night. The breakfast that was included offered a lot of choices. Although the amount of people in the food area made it a bit overwhelming, especially waiting in lines... not for the anxiety prone. But if you can get past that its good. I was a bit surprised at how cold the sausage links were. It's not like they could have been sitting there for long, as there was way to many people. The breakfast area offered the typical continental stuff, plus make your own waffles. Now, this is a personal preference, but when I got the the floor I thought someone was blaring their TV in their room, but it turned out it was speakers in the hallway. I can't say I cared for that.. I am pretty sensitive to sound, and being that I could hear it slightly from inside the room it would have bothered me if I was trying to sleep during the day. Which I know it not generally the case in a hotel, but still. And something else that bothered me. II was told not to put my card key near my cell phone (my cell phone case is a wallet). She said it deactivates it. I see that as a problem, as almost everyone has a cell phone now.. are they really that easy to deactivate? That is a problem. But as it is, I did keep it by there and it was fine.

"Great Stat, Noahs Ark Passes Added Bonus"

5
02/08/2016

Stay was great. The pools were warm and the staff was very nice. The breakfast was good but crowded because of the summer months in Wis. Dells. The Noahs Arks Passes sold us on staying there. The rooms were up to date and your typical BW rooms. We will use them again for a quick getaway to the Dells.

"Quiet for the Dells!!"

4
01/08/2016

Went to the upper dells boat tour which was great, would do again. Swimming pool outside was great,clean quiet, as was the hot tub. I like the fact that they have indoor and outdoor. Our room had a balcony that overlooked the pool outside. Upon check in found there was a wasp nest behind a gutter,told manager and was moved pronto. The day manager Jeannie was wonderful along with all other staff. They gave us hints on things to do other than water parks. Pirates cove min. golf a blast. They took care of any ?s or issues that arose.

"Nice hotel"

4
01/08/2016

We stayed here for a couple nights. It was a nice hotel and quiet. They had an inside and outside pool area. The outside had a nice spot for smaller children. We had a couple hiccups there but the front desk was right on top of fixing it. We left very satisfied.

"Very good for price"

4
01/08/2016

First time stayed at this hotel in the Dells and we will probably come back to it. Didn't have to deal with the high cost of the resorts and did receive passes to Noah's Ark. The outdoor pool area was very nice and lobby was large enough for our basketball team to eat our pizza together.

"waterpark"

3
01/08/2016

I feel this hotel is overall a nice place to stay. However, the price paid for the amentities is a little too much. In addition, there was a lot of commotion coming from another room, so the noise level was not acceptable

"Dells Weekend"

5
01/08/2016

This hotel was excellent for the two sets of grandparents and our daughter, son-in-law and the two grandkids (5 &2) to visit The Dells for a 3 day pleasure trip. Breakfast buffet was top quality with a great variety of food. We had water park passes included with our excellent room rate. Plenty of parking. Great staff. Indoor and outdoor pools with plenty of chairs and tables for family snacking. Nice pavilion for shade. We reviewed other "attraction hotels" that we kept our business away from these facilities. Made that mistake two years ago. Buyer beware, check out past customer reviews. We'll be back.

"BEST BANG FOR YOUR BUCK"

5
30/07/2016

The suites were Wonderful and the rooms were very clean and nicely renovated. The check in staff were friendly and helpful. The free breakfast was very good and a lot of variety I really recommend this hotel for anyone who doesn't want to pay high prices at the waterpark hotels.

"very good"

4
30/07/2016

The front desk and services were very friendly and helpful. The hotel is close to lots of activities. The sauna by the indoor pool was a plus. There were waterpark passes for other parks provided with your stay. The pools were open until 10pm outside and 11pm inside.

"family weekend trip"

4
29/07/2016

No major complaints . Family enjoyed the stay. Breakfast was above average in my opinion. many options to choose from. if you couldn't find something then probably were not that hungry in the first place. Room was clean and maid service was as expected. - check in and check out was smooth and easy. Front desk very helpful and informative.- pool was clean and hotel was quiet despite a teen volleyball or softball team staying. didn't even know they were there until breakfast the next morning. would stay again. price was comparable to other hotels in the area and like most they offer water park tickets.

"Good value"

4
29/07/2016

I have stayed in this hotel 5 times. It has always been clean, the staff is friendly, it has been a great value. The breakfast has been good for my family. There have been several options for the family. If they left hungry, it was their own fault. We will definitely stay here again. The armbands for the amusement park were great also. The clean rooms, the location, the breakfast,and the armbands, make this a great value. They also had 2 pools- 1 indoor and 1 outdoor playarea. We did not use these, but they looked nice.

"Pleasant stay"

5
27/07/2016

The staff was extremely nice and helpful. They answered any questions and knew most information. Hotel had both the outdoor and indoor pools which was also nice. Breakfast area was large enough to accommodate a good number of people when crowded.

"Great place to stay"

5
27/07/2016

the hotel staff are friendly, the rooms are clean, the breakfast has lots of options just get there early as it gets busy fast. also you get free passes for two water parks close by, just make sure you bring a towel with you from home as you can not bring the towels from the hotel.

"Breakfast was great and beds were very comfortable"

5
26/07/2016

The breakfast had such a large selection. The beds were very comfortable and the rooms were quiet. The pool was just the right temperature and we liked having the option of swimming outside or inside in case of rain.

"Very nice and still close to the action "

4
24/07/2016

The hotel was fairly quiet for how busy it was over the weekend. Breakfast is included and was very busy, though there was always a place to sit. We also never had a hard time parking by the door we needed to. Free wifi, pools, computer/printer access, exercise room. We did also get passes to Noah's Ark included, that we didn't end up using.

"Awesome Stay 2nd Year in a Row"

5
23/07/2016

This is my 2nd year in a row staying at this hotel when going to Wisconsin Dells. You can't beat what you get with this hotel for the price you pay + getting free passes each day to both Noah's Ark and Chula Vista. The hotel and room are always very clean, and the new and improved breakfast was great! It gets crazy busy at breakfast time, but if you can deal with that, this place is worth the stay for the deal you get!!!

"Decent Stay"

4
22/07/2016

We stayed for three nights thru the week. The hotel was pretty busy and packed at the time. Breakfast was pretty good and they have quite a selection for the start of the day. Staff seemed friendly and the hotel seemed clean over all.

"Good place to stay in the area"

3
21/07/2016

This Dells area does not have much of the high star rated hotels. We had good experience with this hotel, nothing too fancy..but got the job done within a decent price. Breakfast was included, but again standard continental. Good thing is that they provide free tickets to Noah's Ark.

"Wonderful Stay"

5
20/07/2016

The Best Western is a great place to stay. We are a family of 4 and had a great time. The outdoor pool area is very nice and there's a big patio area for socializing next to the pool. The breakfast was very good and staff did an excellent job keeping food available for the guests. The rooms are larger than we expected. We took advantage of the free water pass to Noah's Arc and really enjoyed it. We would definitely go back.

"Practical Choice"

4
19/07/2016

Stayed there for three nights. Hotel is nice, property is clean, there is enough parking, and although the hotel is big (with several doors), it's easy to get around. Outdoor pool and outdoor pool area is good, again with enough chairs and there are several picnic tables and there's even a couple of barbecue pit, but we didn't use it. Our room is spacious, clean and well appointed, and the pool view balcony is worth it. Staff at front desk are nice and helpful, and explained things properly. And yes, free Noah's Ark and Chula Vista wristbands for all nights of stay! Free breakfast also, and there are varieties to choose from, and you have to complement the way they refill the items. With the volume of people coming in and out of the breakfast room, you will hardly see an empty container.

"Nice Hotel"

4
19/07/2016

Nice hotel, friendly staff, good breakfast. The internet was sometimes slow and the pool flooring was uncomfortable to walk on. We received free passes to Noah's Ark which I did not see advertised (could've missed it) and that was super cool. I feel like it was expensive but it is the Dells

"Don't Waste your $$$"

2
19/07/2016

Dirty, not helpful staff, super loud, dark and kinda scary hallways, breakfast not very well stocked. I don't know if they even have luggage carts, but if they do there wasn't one in sight and not one employee willing to help find one. Very loud guest and with the small indoor pool not much room for seating or pool room for the kids to swim, when it's overtaken by roudy drinking adults at 8pm at night.

"Here is the real truth -- the hotel is a complete dive."

1
17/07/2016

I'll start with the positives - the outside pool is really nice. Secondly, the free tickets to Noah's Ark and Chula Vista are a huge money saving. Now for the real truth about the actual hotel. This is an old fashioned hotel that they have attempted to "renovate" by slapping up a few newer pictures in the hallways and doing some basic painting. It's essentially a motel that is marketed as a hotel. The rooms...well let's just say that the beds have white sheets with stains on them (don't believe me...check it out for yourself), a "duvet" that consists of two white sheets wrapping up one of those crappy beige blankets that you find on sleeper coaches everywhere, and pillows that have been thrown on the floor by the cleaning crew (yes we witnessed them firsthand). I'm sorry, but the room has basic fixtures and outdated furniture. Oh, and the breakfast. Wow...get your elbow pads on and wade in there and try to grab something before it is all gone. Little tiny sausages and watery scrambled eggs. Yum, yum. The most popular item was the sugared donuts. In sum, there are better options out there, even ones that offer the free tickets that most people are looking for.

"Worth it"

4
16/07/2016

Besides the rude customer service, overall it was great. The rooms are spacious and we had no problems at all. Everything worked well. The water park passes to Noah's Ark and Chula VIsta is a plus. We went to both water parks. Also the pools at the hotel are good. My god son enjoyed the area for kids outside.

"GR8 STAY"

5
16/07/2016

Clean and comfortable place to lay your head. HOWEVER, there was loud bumping over us every night from kids jumping. AND bedroom before the guest room, which was akward when we had late night guest . GOOD FOOD.

"Average hotel"

3
15/07/2016

Clean room. Hotel needs some updates but the staff works hard to keep things nice. Convenient parking and outside pool was very nice. Inside pool is kind of small for the size of the hotel. Breakfast area is kind of small but decent choices. Great coffee. Overall good value for the money.

"Great Value"

4
15/07/2016

I recently stayed here when visiting the Wisconsin Dells. We were pleasantly surprised about this hotel. The room seemed very clean. They had a huge continental breakfast with waffles, eggs, bagels, yogurt, oatmeal, and more. This was a big money saver since most places do not have continental breakfast, and you end up spending $30 or more to eat out before heading to the water park. They also offered passes to Chula Vista Resort (which I'm not sure if you can just purchase tickets to this without a stay at the resort) and Noah's Ark. It was nice being able to check out Chula Vista's waterpark. Noah's Ark passes are over $38.99 a piece, so the hotel almost pays for itself if you take advantage of these benefits. Overall, seemed very nice and had a convenient location close to Lake Delton and downtown Wisconsin Dells.

"Best Stay Ever"

5
15/07/2016

The best hotel I have ever stayed at. Breakfast was great, and The dells tickets were the best part of our stay. However, breakfast was very busy because it was very good. They had waffles, eggs, sausages, and so much more.

"Great Value Great Amenity's"

5
13/07/2016

We had a family group of 15. This hotel was really great. We had a suite plus one room. Nice furnishings, large rooms, plenty of space for group meals in suite. Needs larger trash can in kitchen area. Pool area is really nice. Breakfast bar is best I have had. Tickets to water parks included which made it the value if used.

"Excellent"

5
13/07/2016

I have not one complaint. the beds and pillows were great. I love the fact that there is a grill by the pool area is you can enjoy more family time outside of the hotel rooms. The hotel was clean and updated. Not from down town. the people were very friendly. I had stayed at a few places in the Dells and it was great not to hear kids screaming, yelling and running up and down the halls. I will be staying at this hotel from now on when I revisit Wis. Dells Thank you Best Western for the great experience!!

"Nice hotel"

3
13/07/2016

The rooms were clean, breakfast was very good and the housekeeping staff were very friendly. The ladies at the front desk were not having a good day, they were arguing in another language and visibly upset. The hotel is centrally located right off the interstate and just minutes from downtown Dells. Overall our stay was pleasant and great price which included our water park tickets.

"AWESOME HOTEL & AWESOME STAFF"

5
10/07/2016

Overall, we are extremely pleased with our stay! The staff members were courteous, friendly, patient, and knowledgeable. The room was spacious and clean. Check-in and check-out was a breeze and stress-free! The amenities were great and my kids loved their stay! We will definitely book at this hotel when we are back in town! Thank you very much for a pleasant stay!

"Decent family friendly hotel in resort town."

4
09/07/2016

Stayed for 2 nights midweek in July. Hotel was clean and well kept. Staff was friendly and helpful. Room was pleasant and quiet, although the bed was not the best, mattress was not particularly flat. We arrived early with our 3 year old and they were able to offer us early check in. Got there around 2:30 and were in Noah's Ark by 3. The hotel offers wristbands for Noah's Ark and Chula Vista water parks that are good for every day you are staying and the day you check out. Pools and hot tubs were clean, they have a kiddie pool with a couple of minor features outside that the little one enjoyed. All in all a pleasant stay in a resort town full of resorts that over promise, over charge and under deliver.

"Hotel of choice"

5
07/07/2016

Hotel was clean, staff was pleasant, breakfast was hot and filling, pool and hot tub were relaxing, room was comfortable and quiet. Towels and wash cloths were fresh. Spacious parking for larger vehicles. Very family friendly.

"Restless stay"

3
05/07/2016

Wait till after summer because if one likes a firm mattress one will not fine it at this hotel. Also one will get a better rate in the off peak season. When you use the bathroom and you turn on the light you hear the exhaust fan with the low light. when one takes a shower the shower curtain moves causing water/ puddle on the bathroom floor. The television may need to be reset because the picture goes off the screen. The breakfast is usually good, but this time it didn't agree with us. so overall I was unhappy with my stay and next time stay somewhere else.

"Good clean stay"

4
04/07/2016

My family and I decided to stay here since we were on a tight budget plus the reviews were good. We were not disappointed! The water park passes was a definite plus and another reason we chose the place. The rooms were clean and the water pressure in the shower was awesome! A few things we did not enjoy though was the breakfast area was very packed during our stay that on the day we left, we went next door to Denny's. We also could not enjoy the outdoor hot tub or pool because there were some large families that had swarmed the area and you felt like you were crashing their party if you tried to use either. They were very loud until pool closing time. The disappointments we experienced was not the hotel's fault though even though it would have been nice for a little crowd control. We would try this place again though!

"Affordable with Water Park Passes included"

4
04/07/2016

We were pleasantly surprised when we checked in and were told our stay included passes to two water parks. We were also happy to discover that our 2 queen bed room was actually a two room suite. This was the most affordable place we could find in the Dells. Hot breakfast with eggs, sausage and waffles was also included. The only downside was that the two pools and breakfast area were not quite big enough for a hotel with over 300 rooms.

"caring staff excellent breakfeast"

5
04/07/2016

Very clean nice hotel, excellent location in the Dells, great value considering the prime location, just treated very well and the pool and free breakfast were fantastic, what a bonus!! The microwave and refrigerator in room proved to come in very handy to warm up those leftovers from supper also.

"quiet, clean, close to activities"

4
03/07/2016

Breakfast was always well stocked. Front desk staff very courteous and kind. Cleaning crew pleasant. The pool was small but rarely more than ten people in there- sometimes no one. Very close to all activities- could reach most everything within 5 minutes. A little dated but clean. I would stay again. Do not book on Expedia! Book thru Best Western site- they will match any price and no cancellation fee for changes.

"Fantastic experience"

5
02/07/2016

The staff was fantastic & went out of their way to make our stay enjoyable. We felt welcome as soon as we walked in. The staff was friendly and knowledgable. This hotel was very clean and well maintained. The breakfast was good and had a nice variety. The beds were comfortable. We were very happy with our stay.

"Excellent Value, Service & Amenities!"

5
02/07/2016

We vacation in the Dells at least once or twice every summer, and have always stayed at larger, water park resorts. I decided to give Best Western a try this year - and am extremely glad that I did! It is a very clean, welcoming hotel with absolutely stellar staff and fantastic amenities. The hotel pools are nice and the included Noah's Ark and Chula Vista passes are a fantastic value! Our room was clean and comfortable; the breakfast buffet was very good. I highly recommend this hotel as a great choice in the WI Dells! We will definitely be going back!

"Nice place to stay!"

4
30/06/2016

We enjoyed our stay during our vacation. Rooms were clean and well taken care of the breakfast had a nice variety and the staff worked hard to keep the food out and the rooms clean. The only negative was noise on the patio during the night. Otherwise we totally enjoyed our time there.

"Good value"

3
30/06/2016

We stayed here for a night after spending the day at Noah's Ark water park. It was a good value though it doesn't offer the extreme amenities of other hotels in the area. There is both an indoor and outdoor pool. Both areas have hot tubs. Outside has a kiddie pool. Breakfast was ok with eggs, sausage, waffles, cereal, etc... Rooms are semi-updated. Bathroom doors were very hard to shut and extremely squeaky in both our rooms. First floor is LOUD and it sounded like the guests above us were walking with concrete shoes on. Lots of hallway noise too.

"We came, we loved. "

5
28/06/2016

Right away when we entered the building we were happy & the staff was really nice. Our room was very clean, the beds were made up nicely, and comfortable too. There were places around the building that you would be able to park your vehicle by a door that would be closer to your room instead of having to walk from the front all the way to the back. We used the indoor pool, and it was satisfying. They have a 3,4, and 5 ft areas in the pool & a hot tub. We checked out the outdoor pool and it looked awesome. A baby area, a pool, and hot tub. Many places to sit. The breakfast in the morning (6am to 9:30am) was great. Big areas to sit. Choice of skim or 2% milk, apple or orange juice, and coffee for drinks. Eggs, sausage (you could add salsa or Tabasco), cereal (they had chex, fruit loops, frosted flakes, raisen brand), waffles, bagles (cream cheese), english muffins, white and wheat toast, yogurt in a mini fridge, muffins, donuts, oatmeal (could add cinnamon or craisens), apples, oranges, and an area to make fruit (strawberry) parfait. The fruit was from a can, very sugary/sweet, I would recommend trying to get just the berries, and don't forget the yummy granola! We definitely would come back here and we're in the area.

"More bang for your buck!.."

4
27/06/2016

Overall, we liked our stay at this hotel. It is near all the tourist attractions and offers clean & comfortable rooms. When coupled with its friendly staff and awesome breakfast, it will definitely win your heart and mind. During our stay, both indoor and outdoor pools were nice an clean . In addition, free wifi is a big plus considering the awful cell phone reception in the area.

"Great value/excellent pool"

5
27/06/2016

You can't beat the value you receive while staying here. We stayed for 3 nights with a large group of people and I was very happy with the experience. The rooms were large and clean and the refrigerators in each room were much bigger than I had anticipated. The outdoor pool area was great. Large, clean, perfect water temperature and plenty of chairs, picnic tables and even some grills to use. You can't beat the value of receiving water park passes, a great pool on site and size of the rooms. We would stay here again.

"Quality hotel"

5
26/06/2016

I choose this hotel as it was already highly reviewed on trip advisor. I was NOT disappointed!! This place is clean and neat. The price is right and is great deal once you factor in the free water park tickets to Chula Vista and Noah Ark. Both pools at the hotel are nice. Microwave, mini fridge, free wifi. ??

"Overnight stay"

5
25/06/2016

Very good room at a good price. Very good breakfast Clean room. No bugs. We were just passing through.It was a nice place to stay for one or more nights. We were on our way west to Park City, UT. recommend it to anyone.

"Can't say enough good things!"

5
23/06/2016

*Friendly, efficient staff *Clean, comfy, affordable rooms *Breakfast included, nice variety *Nice, clean outdoor pool area with plenty of seating, tables, and BBQ grills! *Nice indoor pool, open til 11:00 * Waterpark passes included! *Loved the larger refrigerator *Microwave is always a must Thank you, thank you, thank you for making this trip possible for our group of 7 by keeping things affordable but still offering all of the above! Definitely will return when we can and will be sending friends and family your way

"Nice place to Stay"

5
23/06/2016

We stayed here Monday and Tuesday after Father's Day. Very clean, friendly staff, Nice indoor and outdoor pools both with whirl pool spa, they have hot free breakfast. They also offer water park passes for Noah's Ark and Chula Vista. Would stay here again

"Good value"

4
22/06/2016

This was a comfortable room for an excellent price complete with waterpark tickets, which was a great deal. Very good breakfast with plenty of space, updated rooms and lobby. would stay here any time we go to the Dells.

"Convenient place to Rest"

4
17/06/2016

We enjoyed our stay at Ambassador Inn Best Western. It is conveniently located within a short drive to many attractions. A typical good Best Western breakfast is a available every morning, and the staff does an excellent job keeping things restocked even on very busy mornings. The folks at the front desk are also very helpful if you are trying to look for a particular type of activity. If I could pick one thing to change, it would be the bathroom layout. I think having a sink snd mirror in the same room as the rest of the items would be preferable.

"Great stay"

5
17/06/2016

I wished they explained the water park passes better.The room were great and clean. There was plenty of items to pick from. This was our 2nd time back and would go back again to this hotel. Parking spot was hard to find. However plenty of parking in the back. we had to walk through the back to the front to unload our items. This was the only down side.

"Great for the price"

5
17/06/2016

This hotel has all you need and for a great price!!! Have stayed here the last 3 times we visited the Dells and would never stay anywhere else. Indoor, outdoor pools, breakfast, fitness center, waterpark passes all included!!

"Good hotel at good location in Wisdell"

4
17/06/2016

The hotel staff was friendly and at service. Room was nice and clean. breakfast was pretty good. The ameneties and toiletries option was good if you forget anything. If you stay at hotel than this is good hotel for the price

"Family Trip"

4
17/06/2016

I stayed there with my two kids. They enjoyed the indoor and outdoor pools as well as the waffles at breakfast. The hotel was pretty clean. I did have a dirty TV remote and a hygiene sticker from swim bottoms stuck on the bathroom light switch plate. That didn't thrill me much. But overall for the price I paid, it was worth staying.

"Mostly a good stay."

3
16/06/2016

The hotel was good for the most part. The staff was mostly helpful, breakfast was good and pool was fun for the family. We loved the fact that there was inclusive access to Noah's Arc and Chula Vista. We only had one mishap when the overnight front desk person did not offer any assistance with cleaning supplies or bags when my son got sick. We had to go out and get our own to clean the bathroom so it was usable. He said it was because he new and the only one there and didn't know what to do. I am going to chalk up this incident to a one time/one person deal because all other aspects of our stay was good.. I would still recommend this hotel to others to try in hopes that this is not the normal behavior in unexpected circumstances.

"Great For Quick Dells Trip"

4
16/06/2016

This hotel worked well for a quick trip to the Dells and it was slightly cheaper than the resorts. The sound does carry throughout the hotel but overall it was good. The breakfast was nothing special but they did have fruit loops which made us both excited haha. Overall, was not a bad idea to stay here over the resorts and be a little bit further away from all the attractions.

"Our stay"

5
15/06/2016

We wanted to stay in a hotel that was in the center of the attraction we wanted to go to. We found it with this hotel. We needed a room with two beds for we were traveling with our son, he loves to stretch in a bed of his own. The pool is great just to relax in.

"Best time to get away"

5
13/06/2016

This was a nice stop for an over night before heading to out next stop. When we got up we where refreshed and ready to be on our way. It was nice to have breakfest there at the hotel becouse it made for one less stop on the way. On the way home from our trip we kind of wish that we made a point to stop back off here to stay before heading home. Will do that next time when we travel back north.

"Good location"

5
12/06/2016

Well run hotel with a good staff. Clean, comfortable rooms. Nice swimming pools and fitness room. Breakfast time was busy, but food was replenished as needed. Central location to all the attractions in the area as well.

"Ok hotel with waterpark benefits"

3
10/06/2016

No complaints. Hotel is clean and staff is friendly. Like other places in the Dells they employ students visiting the US from overseas. We were tired upon arrival but took advantage of free passes to the Chula Vista waterpark after checking in. The hotel also offers free passes to Noah's Ark but we weren't able to fit that into our schedule the next day. Quiet, comfortable night. Slept in and missed the free breakfast. Overpriced during our memorial weekend stay, but considering the waterpark passes are included, the rates seem more reasonable if you take advantage of the passes.

"Dells hotel"

4
10/06/2016

It was clean and quiet and very well located near the highway and close to attractions. That is all I have to say, the review wants at least 200 words but the hotel was clean and basic and we spent very little time there.

"very nice hotel"

4
09/06/2016

the hotel was almost perfect. The only fault was key cards that wouldn't work. We had to have them replaced every day we were there. Not a pleasant experience when you're locked out of the hotel late at night.

"A good bed"

4
07/06/2016

This hotel would be great if you have a family who wants to swim and take advantage of the Wisconsin Dell attractions. I was just traveling on business and had some reading to do. The lighting is not great for doing much reading in the room. The breakfast was better than many other BW properties in this price range, but not like a cooked to order breakfast. The bed was very comfortable and the air conditioning worked well. TV channels are not very extensive, but do get most major sporting events. Checkin was a bit slow due to both persons as reception taking phone reservations.

"Happy camper"

4
06/06/2016

Stood two nights, Wisconsin Downtown was very close to walk to plenty of restaurants to eat at and stores to shop. Can't beat the free breakfast in the morning at the hotel :) One other perk you get passes to Noah's ark and Chula VIsita with the stay.

"Good Value"

5
06/06/2016

We have stayed at this Best Western for over 15 years a couple times a year and always get a fair shake plus it's very clean and reasonable! Now that they remodeled and improved the free breakfast I don't think we need to stay anywhere else when we visit the Dells!

"Went there for the price, will go back for the service"

4
02/06/2016

This was a last minute stay we booked on our way through town & it was the cheapest option. Turns out it was a nice place with a pretty decent pool, hot tub & breakfast. It's also the closest to the highway. We'll probably stick to this hotel whenever we go through W. Dells

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Weekend getaway"

4
31/05/2016

Hotel was very clean, comfortable and we received wristbands to two water parks at no additional charge. Staff are very friendly. The breakfast area needs a little more structure, long waits for certain items

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that you had a great stay with us! We have made a lot of changes with our continental breakfast and while we are so happy that you enjoyed it, I am sorry to hear that your wait times were not to your satisfaction. I will pass along your wonderful compliments to our staff. We look forward to welcoming you back!

"Very Comfortable!"

5
29/05/2016

I had to stop between Milwaukee and Minneapolis after getting unexpectedly sick, and this Best Western was a comfortable and welcoming place to recover. The hotel staff who checked me in were friendly and accommodating, the room was clean and comfortable. I normally never take baths-- even at home I'd rather shower-- there's something about a bath that doesn't feel clean. But the bathroom was so well cleaned that it made me feel comfortable enough to take a soak this time.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Great location"

5
19/05/2016

My first stay at this Best Western. Excellent location, just off the interstate and close to both downtown and theme parks. I was in the Dells for a conference at on of the large theme parks but I found the quietness and proximity to restaurants much more attractive. I was recognized as a diamond member and given a very nice king room. The staff was great and friendly. I will stay here again when in the area.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so happy that you had a good stay with us and that you enjoyed our great location. We are so thrilled that your stay and your room exceeded your expectations! I am so happy we achieved our goal in making your stay memorable by providing outstanding service. Therefore, your comments are very important to us. We look forward to welcoming you back!

"Decent Hotel for Families"

5
19/05/2016

I enjoy the consistency with the Best Western Hotel chain. One of the main reasons is for the free hot breakfast. Yes, I am on the frugal side, but I would rather pay a little more money for a hotel that is clean, has an indoor pool onsite for the kids and a work out room with the bonus being the free breakfast. My kids love the waffle maker and it is so convenient for them to get up and head down there when they are hungry. My husband and I usually work out in the am so it is nice for the kids. We stayed at several other hotels in Wisconsin Dells but by far this is the family favorite. We stayed in a king suite which was nice since it had a separate bedroom plus a queen sized bed. The kids prefer a bed versus a pullout and the separate bedroom adds nice privacy. The prices are extremely reasonable and also includes tickets to Chula Vista.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so happy that you had a good stay with us and that you enjoyed our great location, improved continental breakfast, amenities and the water park passes! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Pleasant Stop"

5
18/05/2016

I was impressed by how nice the rooms were. The beds were in good condition and comfortable. The bathroom looked recently updated and was very clean. I thought I was staying in a Marriott Fairfield Inn. It was quite on a Thursday night. The staff was very pleasant. Great value!

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Nice hotel!"

5
18/05/2016

My travel group really liked this hotel for our over-night stop. Breakfast was hot and had good variety. Staff was very pleasant. Rooms were very clean and good sized. I can always count on Wisconsin for cleanliness and hospitality! I would definitely recommend this hotel, it exceeded my expectations.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that you had a great stay with us! We have made a lot of changes with our continental breakfast and we are so happy that you enjoyed it! We are so thrilled that your stay and your room exceeded your expectations. I will also pass along your wonderful compliments to our staff. We look forward to welcoming you back!

"Loved our stay!"

5
16/05/2016

We loved our room, it was like an apartment. The pool and the hot tub was great. Hot breakfasts were really good, nice variety. If we ever go back to the Dells we will definitely stay here. It was in the perfect location, close to all the places we had planned to go. It was clean. They left us plenty of towels and wash cloths, that's important to me.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit, we greatly appreciate it. We are so happy that you had a good stay with us and that you enjoyed our great location, amenities, and our improved continental breakfast. We are thrilled your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Very Nice"

5
16/05/2016

Great hotel, very clean and convenient location to the sites. Hot breakfast was great. Friendly staff. No issues with the stay. Parking gets a little tight but very satisfied with the stay. Freeway is 2 blocks away.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so happy that you had a good stay with us and that you enjoyed our great location and our improved continental hot breakfast. I am so happy we achieved our goal in making your stay memorable by providing outstanding service. We look forward to welcoming you back soon!

"Nice place"

5
10/05/2016

Clean, quiet, priced right. Nice breakfast buffet. Room was clean, nice TV. Internet. refrigerator, and microwave. Staff was friendly. Convenient shuttle to and from Ho - Chunk casino. Pool looked inviting even though we did not swim.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Weekend Getaway"

5
09/05/2016

This is one of the nicest hotels in the Dells,everyone was very friendly and helpful,breakfast was very nice and always fresh. The room was very clean.the pool was great. I stay here ever time I come to the dells just love the place....Will be back in June One more thing I Love there pillows...

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We have made a lot of changes with our continental breakfast and we are so happy that you enjoyed it! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Bed & amenities"

3
09/05/2016

This hotel need to upgrade it mattresses and exhaust fan in bathroom. The poor quality of the bed and its useless fan do not reflect the price the hotel charges per night. It does have amenities but way too small rooms such as breakfast, pool, and fitness to accommodate the many guests its lodged.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our property with feedback from your recent stay. Your input and the feedback from all our guests is vitally important to us. I want to apologize that your room was unsatisfactory, and that your experience here did not meet your expectations. I am sorry for the inconvenience. We would love to have you give us another chance and we look forward to welcoming you back.

"Would stay again."

4
03/05/2016

Hotel is clean. Bedding is comfortable. Pleasant, helpful staff. Nice breakfast. Pool side rooms are a little narrow, but have a patio or balcony for sitting out. Larger hotel. Long walk to lobby or breakfast room if in the back by outdoor pool.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are happy that you enjoyed your stay with us as well as our many wonderful amenities. We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"A great place to stay!"

5
26/04/2016

This hotel was very clean, staff was friendly and very accommodating. We were in town for a volleyball tournament and it was a great location to access shopping, restaurants, or adventures. It had a refrigerator and microwave which was nice. I called ahead to see if the room may be available any earlier for us to check in and drop off our things before my daughters first volleyball game. They made sure there was a room cleaned and ready for us. My daughter was able to freshen up and change into her uniform before her first game. The room was very clean, the ice maker was right down the hall from us as well as the pool and lobby. I will definitely stay here again.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so happy that you enjoyed our great location and that your room exceeded your expectations! We enjoy seeing all the different sports enthusiasts that stay with us and we strive to give you a great value and a great stay! We look forward to welcoming you back soon!

"Get away weekend in Wisconsin Dells"

4
25/04/2016

Great location. Easy to find. Convenient to local attractions. Fast friendly staff at check in and check out. The room was clean and was ready even though we arrived a bit early. Thanks for making our weekend away.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you for visiting us at Best Western Ambassador Inn & Suites Wisconsin Dells, WI. I am so happy we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at Best Western Ambassador Inn & Suites Wisconsin Dells, WI one you will remember forever. Therefore, your comments are very important to us. We look forward to welcoming you back!

"Sporting group"

3
25/04/2016

The location of the hotel is great. It is about half a mile off the highway. It was a plus for our family that water park passes were offered through our sports package. The breakfast nook was large and offered a good variety of food choices. There was even a fresh yogurt dispenser with toppings to make a parfait. The room had nice decor, however the fan on the heat/AC unit did not run consistently. The hallway noise was very loud. We could here conversational talking (not excessive volume) from our beds until 1 AM. We could also hear as people were parking their cars, locking their cars, and shutting their doors. Sleep, our first night, escaped us. If the fan was workable, perhaps it would have drown out some of the noise. It just seemed like that walls were too thin.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our property with feedback from your recent stay. Your input and the feedback from all our guests is vitally important to us. I want to apologize that while your room and breakfast was satisfactory, your experience here did not meet your expectations and I am sorry for any inconvenience. ! I will speak to my Maintenance staff to make sure an issue with the fan doesn't occur again and I thank you for bringing it to my attention. We would love to have you give us another chance and we look forward to welcoming you back!

"Weekend in Wisconsin Dells"

5
18/04/2016

Excellent Best Western- Great location, property, staff, pool area,room was great-very comfortable. I am a travel agent with AAA and this property definitely earns their AAA rating. Definitely will stay again!

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Enjoyable stay"

5
16/04/2016

The hotel was clean and the staff were all friendly and welcoming. The hotel has a nice indoor pool, sauna, and a hot tub. They offer senior, AAA, and AARP discounts. Breakfast included hot items like eggs, sausage, oatmeal, waffle, and cold items, such as fruit, yogurt, bagels, and muffins. Overall a good value.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that your stay and your room exceeded your expectations! We are very glad you chose our hotel to stay at and we look forward to welcoming you back on your next trip to the Dells area!

"Great Value"

4
15/04/2016

Excellent continental breakfast, friendly staff, very close to all attractions, clean pool area. I gave 4 stars because 2 towels and a pillow case were stained. Travel with 1 teen, 1 preteen, and an infant.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you for visiting us at Best Western Ambassador Inn & Suites Wisconsin Dells, WI. I hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at Best Western Ambassador Inn & Suites Wisconsin Dells, WI one you will remember forever. Therefore, your comments are very important to us. We look forward to welcoming you back!

"Good facility"

5
15/04/2016

Good check-in, easy to obtain directions to volleyball facilty, good exercise room, good early morning breakfast, and quick and easy to login internet. Check out painless, two night minimum a little expensive.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so happy that you had a good stay with us and that you enjoyed our great location and our improved continental breakfast. We enjoy seeing all the different sports enthusiasts that stay with us and we strive to give you a great value and a great stay! We look forward to welcoming you back!

"excellent"

5
06/04/2016

We will stay again. The pool was great, clean and the towels was changed very often, the breakfast was excellent as well . I will recommend to my friends. The price was extremely reasonable and I like this.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so thrilled that you had a great stay with us! We have made a lot of changes with our continental breakfast and we are so happy that you enjoyed it! I will also pass along your wonderful compliments to our Housekeeping staff. We look forward to welcoming you back!

"Clean, quiet, good breakfast"

4
05/04/2016

Spent a night here with the family. We had two rooms; both were clean and quiet. Stayed for breakfast the next morning and found a good selection of food even though we came downstairs near closing time. The cleaning staff was very helpful, trying to find a lost item for us. I would stay again when in The Dells.

"Best Western"

5
05/04/2016

Very friendly staff, clean comfortable rooms. Price was very reasonable. Location was close to downtown area. Didn't have a reservation, walked in and was on our way to our room in about 5 minutes, upgraded to king bed at no cost. Would definitely stay here again when in the area

"State"

4
04/04/2016

we were there for a state archery compettion- lots of kids, crowded pool, but overall decent stay. Some crabby breakfast room employees, and the smell of weed in the hallway at night but that couldn't be helped by the staff

"Great Value!!"

5
04/04/2016

The rooms are squeaky clean. The common areas are very clean.. Great breakfast with hot items and well stocked. The amenities are excellent (pools, whirlpool, waterpark tickets). Highly recommended. We have stayed at this hotel numerous times and are always pleased.

"Girls Night"

5
04/04/2016

Wanted to spend some one-on-one time with my Granddaughter. We had a great time. Everything about your hotel enabled us to have the best time ever! The pool, hot tub, breakfast, staff....just everything! Thanks for making it a special time for us.

"Decent hotel"

4
02/04/2016

Overall decent hotel... Not too far away from Chula Vista resort and parks. Courteous staff. Breakfast line was long but it went relatively much faster than in the other hotels I've stayed at in the past. I'd stay again.

"My stay at BW"

5
02/04/2016

Our stay was awesome. We really enjoyed our selves. from now on we will only stay at a Best Western hotel. We had all the amenites that we had when we stayed in the condo, but half the price. If you are looking for a clean place to stay, and friendly staff. Try any Best Western Hotel.

"Surprisingly Great for the Price & right next to Denny's"

5
31/03/2016

We paid $101 for a Friday Night. Then went to Wisconsin Dells for Saturday. Came back and paid $89 for Sunday Night. I thought this room was nicer than staying at Khalahari Resort actually. The Lobby was clean and had many seats and tables available during the continental breakfast, which was great because it was very busy Saturday Morning. The hotel room was presentable and clean. Shampoo 2-in-1 was provided, body soap, face soap, and lotion. The king bed was nice. A bit firm but just fine. Denny's next door was very convenient, quick, and open late. We didn't even have to drive. I would definitely stay here again. You also get a coupon or wristband to a waterpark, can't remember the name though.

"Very nice hotel"

5
30/03/2016

I was well pleased with the hotel, it was clean, nice pool and excellent staff. Parking was convenient. A short drive to the water park. Beds were comfortable, breakfast selection was good. Hot eggs ham waffles, along with the normal hotel offerings

"Chula vista with the family "

4
28/03/2016

I stayed at this hotel because of the Chula vista passes but the free breakfast was also very nice and the price was unbeatable for the amenities and proximity to the water park and downtown the rooms were very clean and having Dennys right next door was a huge plus I would definitely recommend this hotel in fact I've already booked my next stay there!

"Decent"

3
28/03/2016

The breakfast was good, there was a lot to choose from. The staff did a good job making sure everything was filled. The hotel had a nice workout room. The TV channels were blurry in our room, and the bed was too hard. The hotel was a good location. It was spring break so it was busy, but people were respectful and quiet at night.

"Quiet Hotel, delicious breakfast"

5
27/03/2016

Hotel staff was very friendly and knowledge. The staff greets you as you walk by them in the hall. Clean rooms, hotel was very quiet. The hotel lobby is 100 feet away from a Denny's restaurant, which was really convenient. The waterpark passes to Chula Vista were nice, but beware, it is a 15-20 minute drive to Chula Vista. I highly recommend this hotel, and would stay here again.

"cheap but shabby"

2
22/03/2016

This hotel was the cheapest deal in the region for the night, but the hotel was shabby, decorated in 1970s style, and not very attractive, inside or out. The room was ok for one night's rest, but the hotel is badly in need of a facelift.

"Positive changes since our last stay!"

5
21/03/2016

We stayed here three years ago. We were in town again this weekend for a tournament and many places were booked so we opted to try the BW again. First of all, the customer service that they have in practice is spot on from the people I talked to on the phone to the people we came in contact with at the hotel. Especially the two ladies working the breakfast area. Very helpful. We had a couple issues and the hotel went above and beyond to make it right. It was nice to get free passes to Chula Vista which the kids enjoyed. The decor throughout the hotel seems to have been updated here and there. We also enjoyed the complimentary breakfast which this time included eggs and sausage. We were also pleasantly surprised to see they had a sign offering gluten free items if needed! Wow! This hotel doesn't allow pets which we also appreciate. If we had a con to our stay, it would be that the cleanliness here and there in our room wasn't top notch but with all the other positives, we were able to overlook it. Oh, forgot to mention. We arrived in town early in the morning for tournament games which finished earlier than expected. We went to the hotel early afternoon to see if we might be able to check in early or at least get wrist bands for the water park and they were able to let us into our room right away. Awesome! P.S. One other thing we missed just a little was was no microwave in the room.

"Good basic hotel"

4
17/03/2016

For a fun, over-the-top Dells experience, this is not the place, but if all you want is a hotel in the area, as we did, it's a good solution. The room was comfortable if bland, and we took advantage of the free breakfast, wi-fi, and fitness center, all working well. The location, right off an interstate exit, was good as a way station on our road trip.

"family get away"

5
15/03/2016

we went for a family get away. And Best Western has water park pass for all that stay. That was a real money saver and we real enjoy that.also can with free Breakfast another money saver.staff was very helpful and kind. All we had to do was ask and they got it for us. Room was a family size with 3 beds could not have ask for more. We all had a good time.

"Nice Stay"

5
14/03/2016

We stayed for a basketball tournament. Good price and hotel in good condition. No issues with my stay. I would recommend this best western to friends and family. We will book again if we come up next year.

"Reasonable price and value"

4
14/03/2016

We went here for an easy spring break weekend getaway. We have an infant and it had a pool plus tickets to Chula Vista waterpark included with room stay (not extra $ like other hotels). It was decently priced for the area, had the best breakfast EVER for a hotel continental, it was tucked away off of highway so traffic wasn't crazy either, hotel was updated just enough to be comfy and was clean. My ONLY disappointment was the misleading information on all websites (trivago, hotels.com, expedia, etc.) and on Best Westerns as well was that not all the rooms come with microwave in them--and in fact only the dbl queen rooms do not, all other rooms do! Weird?!?! It was the most inconvenient thing because with an infant i needed the microwave to heat up her baby food. I had to walk down from third floor to lobby to access this.. I tried to use hot water to warm up the food but it took forever. also for warning on the breakfast--if its a busy weekend be prepared for rude peoplel--i know this is not the hotels fault at all and in fact the people working in the continental breakfast area were patient and phenomenal! Super nice! It was the guests who were quite obnoxious and rude--pushing, budding, not controlling their kids running around bumping into people with plate fulls--just disrespectful. So make sure you got your sleep and have patience cuz you might need it! It was worth the wait because the breakfast was also amazing!!

"horseshoe exec meeting"

5
14/03/2016

The breakfast is wonderful. The waffle iron offers a choice of 1-4 mini waffles and a choice of batter from the plain to flavored; milk choices; cereal, eggs sausages - excellent!!! Plan to stay again in April for another meeting. Thanks

"Great Night's Sleep"

5
11/03/2016

This was our 1st stay at the Wisconsin Dells Best Western. We have some handicap, mobility issues, so requested a handicap room. We were pleasantly surprised with the family sized room with plenty of space, lots of beds, and A plus comfort. We were concerned that this motel was a distance from the Dells attractions, but realized we were near the heart of the old downtown Dells. We hand a blast visiting the shops and found some great pubs and restaurants. Traveling to the water parks was not an issue for us, but we don't think it would be a problem for families.

"Great Place"

5
11/03/2016

We always stay here when visiting the Dells. I have never had any issues them. The staff are always friendly, and polite. We've even had the cleaning/maintenance staff ask how we were doing while walking down the hallway. The continental breakfast is delicious. The hotel and the rooms are always clean and tidy.

"great sleep"

5
08/03/2016

Very spacious room and an awesome night's sleep. Check in and out were made very easy, and reception was very pleasant. Breakfast was tasteful and presented nicely. Will stay again. Easy on and off the freeway and plenty of dinner choices very close to hotel.

"A nice place to stay"

4
04/03/2016

My daughter had a volleyball tournament in the Dells and her volleyball club has a rule no swimming. I found myself looking for a clean hotel with a big room, breakfast, no waterpark at a reasonable rate. I found all of this and more at the Best Western, our room was big, it had a king and 2 Queen beds, 2 TVS and a large bath room. The free breakfast was very good one of the extra nice things about the breakfast area was they have 4 waffle makers no waiting. The next time I find myself in the Dells I will stay here.

"Clean, affordable, comfortable"

5
01/03/2016

Beds were comfortable, room clean and continental breakfast was good and kept replenished. Even the coffee was pretty good! This was a last minute booking. If we were to go back to Wis Dells, we would stay here again!

"Best Western in Wisconsin Dells"

4
29/02/2016

Great place for a family get away. Rooms are comfy for the price and excellent breakfast with stay. Best Western also includes water park passes when staying in Wisconsin Dells. The suites are nice for extended family to share.

"Perfect stay!"

5
28/02/2016

The hotel fit our budget and the room was spacious, clean and comfortable. The beds were comfy and the breakfast was good. Staff was accommodating with requests. Lots of space for seating. Denny's, iHop, Applebee's, and several other chains with in walking distance.

"Very Clean Hotel With a Decent Breakfast Included in Price"

5
23/02/2016

My husband and I spent 2 nights at the Best Western Ambassador Inn. The room was very clean. The hotel was quiet. The breakfast that was included was decent. There was sliced ham, cheese omelets, waffles, oatmeal, muffins, fresh fruit, cereal, yogurt, coffee, hot cocoa, milk and juice. The dining area was clean. We would stay here again.

"Nice Quiet Stay"

5
15/02/2016

My wife and I chose this hotel because we wanted to have fun in the dell's but be able to get some peace and quiet at night. The hotel had a great staff that were very accommodating. The hotel itself was very nice for the price and left us very happy with our stay. The great location meant we could get to every attraction very quickly. Would highly recommend if you want to enjoy the Dell's craziness during the day but relax at night.

"Great Value and Accommodations for a Fair Price"

4
08/02/2016

We thought the accommodations were good for the price we paid. The rooms were clean and felt homey. Our only gripe was how loud the refrigerator was whenever it started humming. That was pretty annoying. The staff was very friendly and hospitable. We will definitely be staying at another Best Western in the future.

"Much Better Than Expected"

4
01/02/2016

Sometimes, with Best Westerns, you just never know what you are going to get. In the case of the Ambassador, I was pleasantly surprised. I don't know if a recent renovation had taken place, but the hotel looked new. Rooms were good sized, had flat screen TV's, nice linens and plenty of lighting. The lobby was spacious and comfortable. Breakfast was more than your usual carb fest--included yogurt, fresh fruit, eggs and sausage. Pool was nice (not large, but nice) work out area is the same. We stayed here for a sporting event and have now found our new team hotel in the Dells!!

"Stayed due to bad driving conditions "

4
26/01/2016

Stayed last night after road conditions became unsafe late in the evening. The sidewalks were shoveled even as the snow came down. The lobby was clean. Check in was fast. The room was standard. Some good - huge fridge though I didn't use and digital thermostat. Bad- no comforter really just a sheet, crappy toiletries. Breakfast was pretty good - make your own waffles, sausage, eggs, toast, English muffins, mini muffins, toast, cereal, oatmeal, yogurts (even greek yogurt), whole fruit, juice, coffee, milk. Lots of table space.

"great weekend"

5
24/01/2016

We wanted a quiet get away. We had a great time. The hot tub was fabulous. Free breakfast in the morning many choices, great tasting food. We will definately be here again. Also Ho-Chunk had a shuttle bus. Wow!

"Huge room for good price"

4
17/01/2016

1 King and 2 queen beds at a good price was a great find for our family of 5. Big new TVs and comfy beds. 2 sinks (in the bathroom and out) were a great find. Bathroom even had a heater light - nice. Had pool, gym, and passes to Chula Vista which we did not have time to use. But All in all, worked great for us.

"check in"

2
08/01/2016

not able to check in till after 4:30pm and had to acquire hotel manager in order to get in even at that time. We then were given a room with i think handicap shower...had no tub..water went on floor...upstairs must of had the same because their water dripped from our ceiling

"Vacation"

5
08/01/2016

Excellent service. The hotel is just renovated. The staff was very nice. Very good choice of food for breakfast. Nice and clean pool, jacuzzi and sauna . Very convenient location. Perfect for family vacation.

"Fun Getaway"

4
08/01/2016

We are locals, living less than 20 miles from Wisconsin Dells and enjoy having fewer tourist during the winter months after the holidays. We get tired of going to the big water parks with our 2 grandsons because of all the distractions, people and cold pool temps so this stay was focused on swimming and playing one on one with the boys. Great time, great service and a great value. Planning our return soon.

"Pleasant stay"

5
05/01/2016

I take my kids (now ages 6 and 9) to the Dells several times a year. I received an email from the hotel with some excellent rates so we went fairly last minute the weekend before Christmas. The hotel is very clean and well kept. All the employees were friendly and accommodating. Free breakfast in the morning was well organized and had a good variety of food choices. We didn't check out the hotel pools but we did take advantage of the free Chula Vista passes both days. Don't forget - Chula Vista does not supply towels for outside guests (and the hotels that provide the passes, this one and several others, do not let you bring hotel towels there) so remember to bring your own towels!

"Another Great stay"

5
04/01/2016

Once again I was not let down by my stay. The renovations are amazing. Even though it was a Saturday and the place was packed, Jaime and her staff kept everything in order. I appreciate everything that they do and they go above and beyond average hotel service. Jaime got me a second room when I has mis-booked and her staff stayed late to insure my second room was ready. Kudos to them. The pool and hot tub were their usual clean area with plenty of towels. It is so important that pool towels are available at all times. The Breakfast in the morning was filled with plenty of food. Some hotels have a certain amount to put out and then Zero. Coffee 24-7 is a great touch. The breakfast area was spotless as they had 2 people manning the area. Most hotels have 1, and they get overwhelmed really fast. Beds were great , as was the water pressure. All in all another great stay. If there is one suggestion, Please leave the Business area open longer.

"Great place to stay with family."

4
04/01/2016

This was a rest area night on our way to MN. So we didn't really use all the amenities but the room was clean and comfortable. I really liked how breakfast area is fairly large to accommodate the numerous guest staying.

"Decent"

3
04/01/2016

The hotel was decent and the service was very good. I was pleased with our stay and would return. The breakfast could be better but it was what you'd expect. The location was great and it was convenient.

"Christmas getaway"

5
22/12/2015

We were using a gift card & chose to spend an overnight near home to just relax & dine out. At this time of year the price was so reasonable. The room we had was a suite and included a sofa, 2 queens, 2 large TVs, a microwave & fridge. The bathroom area had 2 separate areas both with sinks. The accommodations would be perfect for multi-night stays. Very roomy, convenient to the interstate, to dining, to attractions and shopping. The place was nicely decorated for the holidays & the "continental" breakfast had hot eggs, sausage, waffle iron & plenty of other choices.

"Basic Comfortable Hotel"

4
20/12/2015

We stayed for three nights. Room was clean and comfortable. LED TV had only blurry analog channels. No digital channels. After the first night, I complained to Jeanne the front desk manager. She said she would have someone come fix the TV. I ate breakfast and left the hotel. At 7 pm we returned and found the TV picture was still blurry. Casey at the desk called Jeanne and learned that the whole hotel has only analog TV. Then D.P. came to the room later to explain that he could not change the TV picture. He offered to not charge us for one night at the hotel. Bathtub, sink, and pool shower water faucet settings were installed so that warm water comes out at the cold water setting, reversed. No hot water in room sink, only lukewarm water. Water in small pool was warm. Whirlpool tub was very hot, nice. Sauna was nice. Small exercise room had treadmills. Each of three floors had snack, drink, and ice machines. Elevator was convenient. Room was quiet. Could not hear neighboring rooms. Free breakfast had lots of choices: waffles, scrambled eggs, sausages, pastries, yogurt, apples, oranges, orange juice, apple juice, coffee, cold and hot cereals.

"Quick overnight stay "

5
20/12/2015

Went to a concert at Crystal Grand Music Theater and decided to spend the night rather than driving the hour plus home. Didn't want to spend much but we like to have a pool for the kids and a breakfast included. The pool was nice and warm, as was the hot tub. In the couple hours we spent there, the staff checked the towels and trash twice. The breakfast was the typical eggs, sausage, waffles, pastries, etc but that's all we expect. If that doesn't suit your needs, there is a Denny's about 100 feet from the lobby. Rooms were clean and quite. Definitely coming back if we need a hotel in the Dells!!

"EXCELLENT SERVICE"

5
15/12/2015

good service and very clean rooms the breakfast are fabalous The location of the hotel is very good – quiet we are planning to go again , and definitely stay at the Excellent hotel - definitely will go again

"dells winter stay"

4
03/12/2015

the hotel is very clean and the pool and whirlpool were nice. The room was very clean and comfortable. The breakfast was very nice with enough choices. The hotel was renovating the lobby and updating nice to see

"Clean hotel and reasonable price"

5
03/12/2015

It is a really clean hotel. It just cost us 69 dollars included taxes and breakfast. Nice indoor pool. Good choice to stay in Wisconsin dells. We stay in 2 queen beds room, it is really big for us. The hotel locations is perfect, there are couples restaurant near by , you can just walk there.

"Nice room and friendly staff."

4
03/12/2015

We stayed in one of the two room suites the day after Thanksgiving. Our room was spacious and comfortable - they had just put new furniture in the room before we checked in. Unfortunately they didn't tell some of the staff this, so our room had gotten some packaging residue on the floor. The staff quickly came in and took care of this by tidying up and putting the furniture where is was supposed to go. They were very friendly and eager to meet our needs. This made our stay even better. We are planning on a return trip this summer & hopefully thus room will be available.

"Comfortable and Clean"

5
02/12/2015

I stayed here over the Thanksgiving weekend and enjoyed it very much. The staff at the front counter was extremely friendly and helpful. The room was spacious, clean and modern. The Wi-Fi worked flawlessly and the bed was very comfortable. The free continental breakfast was very good and had ample choices too. Noise was an issue one of the two nights due to some noisy kids running up and down the hall late at night. One of the nice qualities of this hotel is the location. It's close to downtown Dells and has close access to restaurants and stores...We would stay there again!

"Very nice, very clean"

5
29/11/2015

Our stay was excellent - rooms are very clean especially for a germophobe like me. Decor is business like and the pool area is very nice. Awesome free breakfast bar with much more that most offer. Bonus is free admission to Chula Vista waterpark!

"Very nice withfriendly employees"

5
25/11/2015

We always stay here when we are in the Dells. It is a very nice place to stay and close to downtown with resturants nearby and easy access to restaurants not close by. There is also an outdoor mall about 15-20 minutes from the hotel. In fact we are going back there in two weeks.

"Birthday Weekend"

4
23/11/2015

Very nice hotel. Stayed with my daughter and her family for my Birthday Weekend. I arrived early to avoid snow storm. I was able to check in early without any problems. Very helpful staff. Nice to stay in Wisconsin Dells away from all the chaotic atmosphere of the water parks.

"Birthday"

3
12/11/2015

When I called to book a room the receptionist said that I was getting a poolside room. When we get to the hotel we were given a room on the third floor. Since it was my birthday and I was going to enjoy my day, we were okay with a room on the third floor. What really got us upset was at night time, there was so much noise from kids (teens) running down the hallway,calling friends and laughing so loud. They also were knocking on doors and slamming them. They probably had friends or family members staying on the same floor down the hallway. We could not sleep due to the noise. It was 1:00am in the morning and they were still with the noise. The morning of check-out I reported the situation to the front desk staff.

"Good stay"

4
10/11/2015

Breakfast was good but average, did have a pretty good selection. The beds were comfortable. When I had a problem with the room heater the staff did an awesome job getting me into another room quickly!

"Learn from me what not to do..."

1
03/11/2015

I called a few weeks in advance to make reservations, hotel.com and was charged $100+ per night for three nights, Thur - Sun and was looking forward to a 2nd honeymoon with my husband of 26 1/2 years. Thursday night was wonderful, it was quiet and we had a wonderful night. Friday, we went sightseeing, in the rain only to return to a hotel full of soccer and hockey tournament players. We were about ten feet from the swimming pool. Friday night, was a nightmare. Kids running up and down the halls, parents yelling, people talking (are the walls made of paper?) right outside our door after 10:30 p.m. I complained about 8:30 and the person on duty said perhaps we can move on Saturday. We were gone all day Sat. - sightseeing again, only to return to another miserable night. When I called on Saturday night the manager (?) said she would give us a refund except we paid through a third party so she couldn't do anything to help us. My recommendation: if you want quiet, find another hotel.

"Awesome stay! "

5
31/10/2015

I and my friend had a wonderful stay. Check in was flawless and the staff was very friendly and met our needs when our first room was not to our liking, the two girls at the desk gave us a wonderful upgrade and we were so happy. Standard Best Western Breakfast was hot and fully stocked. We will return! No complaints.

Jamie H, General Manager at BEST WESTERN Ambassador Inn & Suites, responded to this review
Thank you so much for taking the time to provide our hotel with feedback from your recent visit. We are so happy that you had an awesome stay with us! We always strive to accommodate our guests with a perfect stay, from check-in to check-out and I am so pleased to hear it went so well and that you enjoyed your upgrade. I will definitely pass along your wonderful comments to our staff. We look forward to welcoming you back!

"Very nice stay"

4
26/10/2015

We went here for a quick get away. Hotel is very nice and clean. Our room - king suite was huge - came with refrigerator and microwave and 2 tvs. Pillows were a bit hard but mattress was very comfy. Walls were a bit thin...could hear the couple next door and their late night adult activities. Toiletries were a bit skimpy...2 soaps and a small bottle of combo shampoo/conditioner. Could have used some lotion due to dry weather.

"Nice Quick Weekend Getaway"

4
24/10/2015

We came here for a last minute weekend get away with our family and extended family. The size of the rooms were really nice, comfortable and no funny smells. Everything looked clean. Check In/Check Out was easy. Pool looked nice, although we did not get to use it as we swam elsewhere. Breakfast was insanely busy, we were surprised we found a place to sit. They seemed to do a good job keeping up with the flow people as food was plentiful. We'd stay here again and recommend it.

"Clean and updated"

4
23/10/2015

This place has recently been updated, very clean. We had a 2 room suite, one with king bed and one with a queen and a pull out sofa which is nice. Breakfast is free, just your average hot breakfast but they kept the food and drink well stocked.

"Good hotel for price"

4
23/10/2015

I stayed here for a short weekend family vacation. The hotel was great and they tried to get multiple rooms near by (which was really nice). The room was clean, in great shape and was reasonably priced. I would stay here again.

"Good value"

4
20/10/2015

Rooms, hallways, elevator and especially breakfast area kept very clean. There was a good array of breakfast items from which to choose, and they were replenished promptly when needed. Convenient location near interstate exit, but far enough away from highway so that traffic noise did not disturb you. I would definitely consider staying again in the future when visiting the Dells/Lake Delton/Baraboo areas.

"Over night stay"

3
19/10/2015

It worked well for a stop just to sleep over night during a driving trip. Not expensive. Clean. Reasonable service. For breakfast, they didn't refill some foods even though there was still an hour left in their breakfast hours.

"Convenient location. Breakfast disappointment."

3
17/10/2015

Hotel is "older" but well maintained. We just needed something convenient for our trip east from MN. Room was find and we found a great restaurant downtown with the help of the front desk lady. Breakfast was surprisingly disorganized and a disappointment. No oatmeal, toasters did not work, cover over bread was broken and fell off for each user. Eggs and sausage were ok.

"VERY nice and clean..Looks new inside"

5
14/10/2015

We arrived late in in the evening in early September. The front staff were very nice and recommended a Very good restaurant for a Friday night fish fry. The rooms were very clean and everything looked new. Breakfast was good and would stay there again.

"Clean, comfortable rooms, reasonable price"

4
14/10/2015

This is my 3rd or 4th stay at this hotel. I've never had a problem with it. Our room was always clean. They do offer a breakfast, but I never had a chance to take advantage of it. If you miss the breakfast, there is a Denny's right next door. The indoor pool area is nice and clean. They have a 2 hour block in the morning from 6-8 for adults only. The hotel does offer tickets to Chula Vista Resort, which is not too far away. However, on my recent visit over (just this past weekend actually) the front desk clerk never mentioned it. So if you do stay here, I would ask about it, but if you're fine with just the pool (which also has a hot tub and sauna) then it's not necessary. I do like the fact that all the doors around the building need a key to get in. However, there is a section of the parking lot that is NOT well lit. We had a hard time finding parking after coming back to the casino so late, and ended up parking by Denny's. I wish they had this area well lit, I would have felt safer parking there.

"OK, Nothing Special"

3
14/10/2015

Our group had four rooms for a one night stay. The rooms were clean and comfortable at a fair price. TV reception was poor. The toilet and bathroom floor were loose. One couple complained about noise by the outdoor pool. This is not a bad place, just OK.

"Restful night, and ready for adventure!"

5
13/10/2015

The staff were helpful and friendly. The room was clean and nicely decorated. Everything that I have come to expect from Best Western. Thank you for a comfortable, restful night and a tasty breakfast to get us on our way to explore "the Dells".

"Pretty good place in the Dells"

4
12/10/2015

The staff we met were all very nice and friendly. The hotel was clean and well maintained with some minor exceptions. Our sink drain ran slow, the beds were on wooden platforms which creaked when you got out of them, and they did not have the raisin bran out one morning. All minor things, we could have asked to have them fixed, and I am sure they would have been taken care of, but we did not since they were so minor. Good spot in town to go either downtown or down the strip.

"Great stay at a great place"

5
04/10/2015

Our recent stay was very pleasant. We were cheerfully greeted upon check-in. Our room was more than adequate and very clean. We enjoyed the pool and it's warm water. The hot tub also was a good temperature and very relaxing. We enjoyed the complementary breakfast. Food was hot and the area was well tended and food refreshed quickly. A very pleasant stay.

"Clean and was good price"

3
02/10/2015

We got a room on Tues wed and Thursday and the price we got was very good. Pool was nice first evening. Second night a guest brought in some local boys and over took the pool. Third night several people in a group came and made pool area theirs. They had alcohol done there and the doors propped open and no one else could enjoy it. The breakfast is not good at all unless you eat the cereal. We just went to local places to eat for 2 mornings and the third we got donuts at grocery story and some milk and had and this was much better then what is offered in lobby. They really need to improve their breakfast.

"best western points"

3
28/09/2015

receptionst was very cooperative in submittint the request for points. I have heard nothing regarding receivieng the points.I would like very much to know if I received my points since the receptionist at the next Best Western did not want to bother sending the request believing the request would not be honored. this was because the tour company paid the bill instead of me paying directly. Very disappointing!

"pleasure"

5
28/09/2015

I stayed two nights and was very satisfied with the service. The breakfast was great. The checkout time is great. The ice machine on each floor was great for us old folks. The swimming pool was wonderful to watcfh

"Cranfest 2015"

5
27/09/2015

Excellent updates, friendly staff, clean rooms, awesome pool area....can I say more? this was my first solo trip to Cranfest and I always choose the dells so there is more to do when I am finished at the fest, I like this hotel I have stayed here 4 other times