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Best Western Plus Hotel Southpark Inn & Suites, Tyler

4.5/5  - basé sur 367 notations.
120 W Rieck Road, 75703-3701, Tyler, United States - Voir l'itinéraire
Best Western Plus Southpark Inn & Suites - Façade Best Western Plus Southpark Inn & Suites est idéalement situé dans le centre de Tyler. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Des marchés aux puces Canton Trade Days au parc d'État de Tyler, la gamme des possibilités s'offrant à nos clients est immense. Le Tyler Junior College et l'université de Texas Tyler se trouvant à proximité de l'hôtel, les étudiants, les membres de la faculté, le personnel et leurs proches considèrent notre hôtel de Tyler comme leur maison secondaire. Que vous ayez choisi un séjour prolongé ou un week-end seulement, vous pouvez compter sur nous pour vous offrir le meilleur de la célèbre hospitalité du Sud des États-Unis. L'hôpital Mother Frances se trouve à courte distance en voiture de notre hôtel de Tyler, au Texas, ce qui est très pratique pour les employés de l'établissement. Les parcours de golf locaux sont très populaires, et travailler son swing sous le soleil du Texas constitue vraiment une expérience à ne pas rater. Toutefois, le shopping est également un sport dans la région, et la galerie marchande Broadway Square Mall est une attraction à elle toute-seule. Si vous aimez l'eau, direction le lac Tyler, non loin de l'hôtel. Vous pourrez y piquer une tête, à moins que vous ne préfériez pêcher ou faire un peu de canotage ? Pour les familles souhaitant se rafraîchir ou les personnes à la recherche d'un peu d'excitation, le parc aquatique Waterpark of the Villages est l'endroit idéal. Les roseraies de Tyler et le zoo de Caldwell, quant à eux, séduiront les visiteurs de tout âge. Sentez le doux parfum des roses ou passez la journée avec des animaux exotiques du monde entier. Les voyageurs d'affaires apprécient le fait que l'hôtel se trouve à quelques mètres de nombreux restaurants, et qu'il offre à la fois grand confort et accès facile à bon nombre des grandes sociétés de la région. Si vous venez travailler à l'East Texas Medical Center, à l'hôpital Trinity Mother Frances ou au centre de santé Texas Health Center, vous apprécierez la situation pratique de l'hôtel. Notre personnel amical est toujours disponible pour vous aider. N'hésitez pas à demander des conseils concernant les attractions à ne pas manquer. Quelle que soit la raison de votre venue à Tyler, le choix de l'hôtel peut faire toute la différence, ne l'oubliez pas ! Quand tout le monde est aux petits soins pour vous, un bon voyage peut devenir un séjour exceptionnel. Réservez une chambre au Best Western Plus Southpark Inn & Suites dès aujourd'hui !

Best Western Plus

Hotel Southpark Inn & Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 367 voyageurs
Note attribuée
Excellent
260
Très bon
86
Moyen
15
Médiocre
2
Horrible
4
CONSULTEZ LES AVIS POUR
En couple En couple
77
En famille En famille
123
Escapade entre amis Escapade entre amis
26
Professionnel Professionnel
95
Voyage solo Voyage solo
32
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Clean and comfortable"

5
06/11/2018

Check in was quick. Our double room was clean and beds were comfortable. It was nice to have 4 pillows to choose from. A/C worked as expected. My only issue was the clock with built in chargers was on the desk. I'd have liked it on the bedside table.

Hannah R, Manager at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We appreciate your feedback and will utilize it to make sure the guest experience is the best it can be. We are glad you choose the Best Western Plus Southpark Inn & Suites for your recent stay and we hope you will come see us again soon.

"Wonderful Stay !!!!"

5
30/09/2018

Beautiful Hotel !! Could not have asked for anything more as far as a comfortable room and bed. No road noise, third floor very quiet, breakfast very nice and last but not least the staff was friendly and very accommodating with questions asked about a place to have dinner that evening... Will stay there every chance we get. So nice to have a placed to stay that has it all. And all of this at a very reasonable price!!!!

Hannah R, Manager at Best Western Plus Southpark Inn & Suites, responded to this review
We enjoyed having you stay with us and appreciate you taking the time to review our hotel! We are glad that your stay was great and we look forward to having you stay with us again!

"Nice, quiet and clean "

5
25/09/2018

We stayed here while my granddaughter participated in the East Texas State Fair. The hotel gave the participants a little discount on the rates, thank you Best Western! We had no complaints on our room. As the other reviewers said, perfect location if you're hungry, restaurants all around the hotel. And don't forget about the free breakfast.

Hannah R, Manager at Best Western Plus Southpark Inn & Suites, responded to this review
We always enjoy having the Fair goers and those showing in the Fair stay with us! We are glad you enjoyed your visit and hope you enjoyed the Fair as well. We hope you'll come see us again either for the Fair or just for a fun trip to Tyler! We'll make sure you're taken care of during your visits with us! Thank you for taking the time to review our hotel.

"Great location and value"

4
24/09/2018

I was traveling for work and got a good deal on this hotel through a 3rd party sight. Upon arrival I was happy to see it was in the middle of town, with plenty of restaurants in the area. It was located in the heart of town with plenty of shopping as well if you are in town for that. Parking at the hotel was easy and the staff was friendly. My room was clean and quiet which is always nice as well. The breakfast was standard hotel hot breakfast but it was hot and fresh. It is nice as well to see the breakfast area was kept clean and organized. Overall it is a mid range hotel in a smaller town. I would definitely not hesitate to stay here again if I am in town.

Hannah R, Manager at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for taking the time to review our hotel! We are glad you picked Best Western Plus Southpark Inn & Suites for your stay in Tyler. We always appreciate hearing that guests have enjoyed their stay. We enjoy being so centrally located as well! We are glad that we were able to make your stay a good one and we hope to see you again during your next visit.

"Terrific Mid Level Property."

4
20/09/2018

Just a quick overning here after the Gene Watson show at the Liberty. Have stayed here before and had no difficulty in selecting the BW for another stay. The rooms and amenities are all pretty standard. What raised this property above some of the rest is the attitude of the staff. Everyone we came across was smiling and genuinely happy. Everyone asked us about our stay and if there was anything they could do for us. Note, our TV didn't work either until I unplugged it and plugged it back in. Easypeasy. Will definitely repeat. Highly Recommended.

Hannah R, Manager at Best Western Plus Southpark Inn & Suites, responded to this review
We are so glad you enjoyed your stay! Thank you for taking the time to review our hotel. We enjoyed having you stay with us and we hope you enjoyed the show as well! We'll see you next time you're in Tyler Texas!

"Room stinks, TV did not work!"

1
02/09/2018

My husband and I were visiting 3 cities in Texas for business. This hotel was by far the worst yet the most expensive. Room smelled like musty mildew from air conditioning. After complaining 3 times to 3 different people, the only outcome I received was "here's a bottle of citrus air freshener to spray in room"! No discounts were even offered off my stay! We were not in the room but maybe a couple hours to sleep and we wouldn't have stayed that long If I didn't have to pay more money on yet another hotel. Finally when we returned to room late at night we go to watch TV & it has no picture just sound!! We were told to unplug and plug back in! Let me mention the other 2 hotels we stayed in did not have the musty mildew smell from the air conditioning...which is why I was told the room smelled because in Texas they have to leave units running all the time. Well the LaQuinta nor the Holiday inn express had that disgusting smell!! I will never return to a best western hotel again.

Hannah R, General Manager at Best Western Plus Southpark Inn & Suites, responded to this review
We are sorry that your recent stay did not meet our standards and that you were unsatisfied with the room and staff. When we have the availability to make room adjustments we do try to accommodate to make sure the guest experience is a great one. We were sold out during the past week/weekend and were unable to provide another room. I am sorry that there was a musky smell in the room. We do try and keep the AC units running at a temperature to prevent that due to humidity. I am sorry that was not the case for your stay. We strive for excellence with every guest experience and appreciate you taking the time to let us know so that we may make the proper adjustments to our service. We hope you will visit us again so that we may make your next stay better.

"Quick Stay"

5
26/08/2018

Everything from the time I walked in to check-in was great. I had no problems checking in. The room was spacious and clean. The breakfast was just right for my family. The price was reasonable. Since i have a child who attends school here, I will definitely be back and we have determined that this will be our place to stay.

Hannah R, General Manager at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for taking the time to review our hotel! We are so glad you picked Best Western Plus Southpark Inn & Suites for your stay in Tyler. We look forward to seeing you again on your next visit to see your kids! Let us know if there is anything you need for your next stay.

"Smokers Welcome"

5
25/08/2018

Nice, clean quite hotel that offers smoking rooms. Room was clean & comfortable beds & pillows. Easy & friendly check in. Great location with Applebees, Olive Garden etc nearby. Have stayed here twice & will return next time in Tyler. Quick, easy Lyft service available. Thanks for making smokers feel welcome.

Hannah R, General Manager at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for taking the time to review our hotel! We are so glad you picked Best Western Plus Southpark Inn & Suites for your stay in Tyler. We hope to see you again during your next visit.

"FamilyReunionWeekend"

5
14/08/2018

Very comfortable, clean and relaxing stay. The breakfast was very good and fresh food. I love the coffee and variety of food choices. The rooms are spacious and beds are very comfortable. The location is great and convenient for shopping and easy access to main highways.

Hannah R, General Manager at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for taking the time to review our hotel! I'm so glad you enjoyed the breakfast variety and coffee! Thank you for picking us for your stay in Tyler. We hope to see you again at the Best Western Plus Southpark Inn & Suites during your next visit.

"Tyler, Texs"

5
10/08/2018

Very nice hotel in a great location. Helpful staff and large room. Overall we had a great stay in Tyler, Texas. They beds were comfortable, the fitness center was very nice. The breakfast had a lot of choices and what we had was very good.

Hannah R, General Manager at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for taking the time to review our hotel! We are so glad you picked Best Western Plus Southpark Inn & Suites for your stay in Tyler. We hope to see you again during your next visit.

"Another Great Best Western Stay!"

5
31/07/2018

We live locally and our A/C stopped working on a Sunday in late August, so, we made a reservation for a suite and one extra king bed room (3 family members). All employees that we encountered were pleasant and helpful, professional and accommodating. We were all pleased, as a family, with our experience and would definitely stay again! This trip was a necessity - not necessarily business or pleasure but a necessary place to stay that had working air conditioning!

Melissa F, Manager at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review! We are so glad that you chose us. If you ever have the need again or just want to come and stay with us, please do. We would love to host you again.

"Very friendly service, nice room and great location at a reasonable price"

5
16/07/2018

This was my first stay here, and the good reviews were spot on. The guy that checked me in was very kind when I checked in and as I headed out on the town that night. The room was spacious and clean and had everything I needed. The pillows and towels were great. The bed was a little firmer than I like, but I don't expect a hotel to have mattresses that everyone loves because we all have different preferences. I did sleep fine and did not hear noise from outside the rooms. The lady (I believe her name was Kay) at the front desk when I checked out was also very kind and asked how my stay was...and I believe she genuinely cared. There are plenty of good restaurants and stores within walking or driving distance of this hotel. If I have an overnight stay in Tyler again, I will definitely stay here because the value for the price was great.

Melissa F, Manager at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you JayBurgin72, for the very nice review! We are glad to see that you enjoyed your stay with us. Yes, It would be great to be able to travel with our mattress from home like we do with our pillows. They vary, so maybe you can try a different room on your next stay. Please, come visit again soon.

".Reunion"

5
04/07/2018

This hotel is in an excellent location near shops and restaurants. The front desk personnel was very friendly. The lobby is inviting and the room was spacious and comfortable. I had a king suite and was pleasantly surprised that there were 2 tv's there.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the nice review of our property. We appreciate you sharing your thoughts with others. I'm glad you enjoyed your stay. We hope you come and stay with us again real soon!

"Nice place"

4
11/06/2018

Stayed four nights here recently. Started out really nice,but right off the bat no tv reception. Kudos to hotel staff in getting us another tv. However two days into stay we came back after our room had been cleaned and there was a very strong smell of sewage. We found that the commode was not even attached to the floor. They had to give us another room, but we had to move everything. The hotel itself was very clean though, the cleanest we stayed at this entire trip. Their breakfast was also very good and A very well cleaned and stocked space. Besides the problem with the toilet, we came back one evening to find a dog confined next door with the owners missing. The dog barked and howled continuously until hotel management got into contact with them and made them return to take care of the dog. The only other issue was that I started to use the pool one day and couldn't because it was milky white cloudy. Thought I would be able to use it our last night, but came back to find them pumping the entire pool out. No joy! Overall though it was a nice visit. Special note of thanks to the hard working staff cleaning rooms. Did a great job.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for sharing your thoughts with others. I must apologize for the inconveniences you suffered during your stay. We had to have the pool repaired due to cracking and yes, it was a great inconvenience to all and I am so sorry. I am also very sorry we had to move you during your stay. We appreciate your understanding and cooperation. Please, some and see us again. We would love another chance to serve you!

"Very Clean"

5
24/05/2018

Traveling with grandchildren and stopped for the night. This is a very clean property. The staff were nice and helpful. The area is safe and there are lots of places to eat close by. Will stay here again.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for staying with us and letting others know you enjoyed our property! We would love the opportunity to serve you again in the future!

"Could be better"

3
19/05/2018

On the positive side, the staff was very friendly, and check in was smooth. Our room was spacious, and well laid out. Bed and pillows were quite comfy, and it was quiet. The room appeared clean, and was odor free. Plus marks for three bath towels, and enough soap to allow one for hand washing, and one each for showering. You'd be surprised at how many hotels provide only two bath towels and two soaps. The room had all the usual amenities, and two large TVs. Unfortunately, neither worked well. One would go off completely when you changed channels, and the other had volume that would only go to certain point. And no menu to see what scheduled programs. WiFi was slow. Electric outlets were not conveniently placed. Breakfast was sub par for a BW. Egg “patties”, sausage microwaved, so much for a hot breakfast. No daily newspaper, and the coffee table in the lobby was covered in dust. I would say this Best Western is not a “Plus.”

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for your review of our property. Most all breakfasts like ours are mostly midrowaved. I'm so sorry it was not what you expected. I checked the WiFi when I read your review and it is fast, so I don't know what was going on when you were here, It could have been a number of things. Please, accept my apologies for these things, I take these things very seriously and will do my best to improve on them. We don't know if guest's don't tell, so Thank you for voicing your concerns.

"no problem"

5
17/05/2018

decent price, good place, no worries. this location was convenient and there were places to eat around there. it was sort of a no brainer for the average traveler. I would stay at this location again.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much! We are pleased you found our property a "no brainer"! Thank you for sharing your views here on Trip Advisor, with others. We hope to see you again in the near future!

"Solid BW experience"

5
05/05/2018

This is a new BW Plus in Tyler. Great shape and everyone was very friendly. Walking distance to several restaurants and other general shopping. Would definitely recommend when in Tyler. Room rate was good for a Plus.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you, DigitalDrifter, for the great review of our property. We appreciate you staying with us and sharing your experience with others! Please visit us again soon!

"A Cut Above The Traditional Mid Level Property"

4
07/04/2018

Wife and I stayed here for two nights while visiting Tyler on a rose buying trip. Everything about the place exceeded our expectations for the typical mid level property. The staff was great, the room was extraordinarily clean and well appointed, breakfast was above average and the location was perfect. What's not to love. Will definitely stay here again on our next visit. Recommended

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Wow! Thank you so much for the great review! We are so glad you enjoyed your stay with us. We are also pleased that we will see you again, should you return to Tyler. We look forward to it!

"Overnight stay in March"

4
23/03/2018

This hotel is close enough to the busy S, Broadway but located far enough from it to be very quiet. There is ample parking. The front desk personnel are very pleasant and helpful. The hotel was clean as was the room. Plenty of hot water. Wi-fi was good and easy to log on to. The bed was firm but comfortable. The TV worked well and there was a printed guide to channels in the room. A/C was quiet which made sleeping easy. Breakfast was pretty much the standard breakfast. Make your own waffles, eggs, two kinds of sausages, juice, rolls, biscuits & gravy, etc. Upon request, they did make a pot of decaf coffee for us which was nice. Upon leaving, the front desk gave us a map to help get us to the azalea trails which was one of the reasons for the trip. This was a first time stay at this particular hotel and a good choice for us.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review. We are so glad you enjoyed your stay at our property. We appreciate you sharing your experience with others. Please, come back and stay with us should you visit Tyler again.

"Enjoyable Stay"

5
21/03/2018

We were traveling to San Antonio and need an over night in Tyler. The lobby is very nice and the front desk attendants were friendly and helpful with questions. We had a room with a king size bed. It was very clean and comfortable. If we pass through again we will certainly stay at the Best Western Plus Southpark Inn.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you, J-W for the great review! It is great to know you enjoyed your stay at our property! We appreciate the fact, that you shared this with others. Hope to see you again real soon!

"Great time on our Spring Break"

5
16/03/2018

As always Best Western Plus South park in Tyler has done a great job taking care of our family needs on our spring break stay. Keep up the good work, everyone was nice and friendly from the Owner to the maintenance staff. We are looking forward to visit in July for our family reunion.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Mary E., you are so kind! We love to host you and your family when you are in Tyler. It's always like you all have come home for a visit. We can't wait to see you all again. Thank you for the nice review!

"Great location & friendly staff"

4
14/03/2018

We always stay in Tyler when we go to the flea market in Canton Tx.. This was the first time to stay at the Best Western there, the price was right and the location is perfect, from now on whenever we stay in Tyler this will be our first choice.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you Mr. Steven F. for the great review. We are so pleased that you enjoyed your stay at our property. We are also so glad that we will be your first choice for lodging when you return to Tyler. We look forward to seeing you and hope it is in the near future.

"Wonderful hotel!!!"

5
25/02/2018

This hotel is impressive! The staff is great! The breakfast is delicious! It's convenient to many restaurants and shopping! The rooms are very clean! The lobby is decorated very well! I will only stay here when in Tyler, TX!

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review. We love to hear that you enjoyed your stay with us. Thank you for all the compliments on our property. I am glad to hear that we are now tour "go to" place when you visit Tyler. I hope you will return soon!

"Clean, Comfortable and Friendly"

5
25/02/2018

Super friendly and helpful staff! I stayed on the first floor just a few steps from the breakfast area, which could not have been more convenient. Excellent rooms for the price - clean, spacious and nicely decorated! Hot breakfast with a variety of choices was another bonus. I will definitely return!

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much, Ms. Lori M. for the great review of our property. I am so glad that you enjoyed your stay. We hope to see you again in the near future.

"Have to warn non-smokers "

5
30/12/2017

The five stars are because evert single member of the the staff we encountered was top notch and the property is very well maintained. BUT they allow smoking on the first floor and it smells like a casino. Breakfast is also on the smoking floor. They moved us to the other end of the motel on the third floor. Either some pathetic addict was smoking in a non-smoking room or the HVAC circulated the fist floor fog to the third. If you don't mind smoke, this is a great property. Also, to be fair, I am very sensitive to cigarette smoke (not a belligerent former smoker)

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for your review of our property. I'm sorry that the smoking rooms were offensive. We do have a few smoking rooms at the end of the hallway on the first floor. Normally, it's not a problem. Unfortunately, if they all rent and these guests smoke frequently, other guests may be able to smell it. Again, I am very sorry for any inconvenience. Thank you for the compliments on my staff.

"My "Go To" When in Tyler"

5
25/12/2017

Having family in Tyler, we go there a couple of times each year. Have tried several motels over the years and settled on this one. The price is very good for such a nice facility. The staff is always pleasant and helpful. Everything is well kept and functional. The rooms are fairly spacious, and the beds comfy. One selling point for me is the breakfast. There is a pretty good selection of the typical cereal and pastry items, as well as fresh fruit. What I choose, though, is the hot option. While not 5-star restaurant, it is very good and well prepared. Scrambled eggs, two types of sausage, toast, gravy. I always over do it.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for your review, and sharing it with others. You are so kind. I am glad you enjoy our property and to know it is your "Go To" place in Tyler. We all hope to see you again very soon!

"Comfortable, Quiet, Safe"

5
16/12/2017

Great stay - room was clean, bed was comfy (I like a mattress on the firm side), staff was courteous and helpful. Easy to find and to get to. Hot breakfast was pretty good. I would definitely stay here again.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for your nice review of our property and sharing with others. Please, come and stay again soon.

"Review - Best Western Plus Southpark Inn Tyler"

5
30/11/2017

I have always had a wonderful stay at this hotel because It is centrally located near several retail shops, restaurants, and malls in Tyler, Texas; and the hotel and staff provide excellent service and a full free breakfast. Other accommodations include easy communications via WiFi in rooms, and free computers in lobby.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
We love to hear that you enjoy your stays with us. Thank you for being loyal. We hope to see you again in the near future.

"Comfortable and Clean"

5
28/11/2017

This hotel was very clean, the hotel staff was very courteous, the continental breakfast was WONDERFUL!!!! and it was very quiet no matter the time of day. I will definitely continue to stay here each time I visit friends in the area. I traveled alone and felt very safe no matter the time I left or returned to the hotel. There were many things located within walking distance, so if you do not have to drive to get food or just to go to the store.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the nice review and for sharing it with others. I appreciate the kind remarks and hope you come and visit us again soon.

"Always Good People"

5
21/11/2017

The people at Best Western have always been professional, courteous and helpful. I started using Best Western because of the "pet friendly" policies. Breakfast amenities always good and fresh. Good sound proof rooms. Good custodial staff

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for the review and for sharing you thoughts on our property with others. Please, visit us again should you come back to Tyler!

"Comfortable "

5
05/11/2017

We changed from the Best Western, in Lindale to the Tyler location and I am glad we did. They took great care of us and made sure our stay was without hassle or problems. I would recommend to anyone staying in area.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for the review and sharing your thoughts on our property. We are so glad you chose to stay with us. Please, come back and see us soon.

"Visiting with friends"

5
05/11/2017

I stayed at this hotel because I like inside rooms and my safety was a factor. I felt very safe here. The price was very reasonable. The location of this hotel was excellent because they were many restaurants and stores to shop at within 1/2 mile or not. It was convenient to get to and the traffic wasn't a problem.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review of your stay at our property. We appreciate you sharing your experience with others. Thank you for staying with us and please, visit us again soon!

"Great stay!"

5
23/10/2017

We had a great stay at this location. Only problem we had was with the TV remote and the night manager just simply moved us to a better room with newer accessories. Fitness center and breakfast were great!

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for the kind review. I am so happy you enjoyed your stay with us and shared that with others. We appreciate you choosing our property and hope you return to visit again real soon.

"Great Best Western!"

5
18/10/2017

This was the best hotel stay with clean rooms, friendly & professional staff across the board - we had a slab leak at home and were displaced for a full week so needed a local place to stay while water was turned off at home. l cannot say enough positive about this hotel!

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for your kind review. We appreciate your loyalty and sharing your experience with others. I hope you return to visit us in the near future!

"Great Stay"

5
08/10/2017

We thoroughly enjoyed our stay at the Best Western in Tyler, Texas. The front desk staff were congenial and helpful. The room was very clean. The pool area was also very nice. We would definitely stay here again!!!!

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for your review of our property and sharing that view with others. I am so pleased you enjoyed your stay with us. Please, come back and see us soon!

"Most DISGUSTING Hotel Room!"

1
04/10/2017

I arrived at the Best Western in Tyler after 10:30pm on a Saturday night and parked behind the hotel because parking in the front was full. I was surprised to see that the back entry door was unlocked and open at this hour and the key entry was broken. I proceeded to my room #123 and immediately when opening the door a repugnant wave of air hit me. It smelled like mold, mildew and cigarette smoke. As I stood at the entrance, I actually began coughing and gagging due to the stench in the air. I immediately left the room and went to the lobby to report the issue. The front desk clerk Hannah appeared annoyed at my request for another room and defensive when I explained the issue and asked her to accompany me to the room to experience what I was trying to explain. She refused and would not refund my money when asked. I then asked for the corporate phone number and she wrote 1-800-BEST-WESTERN on a post-it note. I attempted to dial and realized that there were too many digits. I returned and explained that this was not a working number and she actually did not know what / who to call?? I finally found a BW business card in the pamphlets in the lobby and when I showed it to her and asked her if that was the number I should call she said "I don't know." Terrible customer-facing representative for the company. Needs to be better trained in all areas. My follow-up to corporate yielded no results as they indicated it was a smoking room and apparently without checking the actual room or odor, confirmed that was how it should be. I stay at hotels ~70-80 nights a year and this was the absolute worst stay ever. Any reputable hotel would have offered some sort of compensation and/or should have a policy in place to fix these issues quickly. I would highly recommend avoiding this location at all costs! Interestingly enough if you look in the reviews, on May 6, 2015 Melissa F, Manager at Best Western Plus Southpark Inn & Suites, responded to another review about the smell and says "Thank you for your response. I am so sorry that your experience at our property was less than satisfying. We do, unfortunately, have 5 smoking rooms on the first floor (with plans to do away with them in the near future) and when they are all rented, it tends to get a little smoky on the first floor. I'm so sorry it affected you in such a negative way." Over 2 years ago - FAILED PROMISE!

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
First of all, I apologize for your less than satisfactory experience. However, you did not book with us direct and you booked a smoking room. We were sold out Friday and Saturday night. The signature on your registration card, shows you checked in at 4:20 pm. You did not confront the desk agent until 10:30 pm., so no, we did not refund your money. As you can see by other reviews, we have a great reputation. The guest you spoke of in your comments, also booked a smoking room online. When the guest arrived, we had no non-smoking rooms. Again, I am very sorry.

"Great Locatin, Clean Facility"

5
25/09/2017

Front desk staff was helpful and friendly. Room was clean and neat. Good water pressure for the shower. Modern facility with a great location, near the loop. Many dining options across the road for dinner. Breakfast was available in the morning.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for the review of our property and for sharing your thoughts with others. I am so glad you enjoyed your stay and hope you will stay with us again when you return to Tyler.

"Nice Place to Stay"

5
02/09/2017

Clean, modern, well-kept, pleasant and friendly staff, free Wi Fi, good breakfast with lots of nearby restaurants and name-brand stores of all kinds, well located with easy access to downtown Tyler and only about seven miles or so from Interstate 20.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
You are so kind. Thank you for sharing your positive experience at our property with others. We hope you'll visit us again real soon!

"Fun weekend "

5
26/08/2017

Clean, nice pool and friendly staff. Nice location with Walgreens across the street as well as many shops and restaurants. Nice lobby and breakfast. I would stay there again. Good parking and in safe area

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the good review! We appreciate you sharing your experience with others. Please, come see us again soon!

"Good staff, clean room, quiet night - all good"

4
23/08/2017

When we arrived at the BW Plus Southpark, the outdoor temperature was 105F at about 6PM. We had had a stressful drive from the Austin area on a multi-night trip. We needed some comfort. And comfort we got. While I was checking in, one of the regulars was also checking in. It became clear to me that this property really worked hard to maintain its reputation and customers. As the headline says, the room was clean and, considering the outdoor temperature, pleasantly cool. (I am not happy when I check into a room where the AC has been turned off - as if no customer will show up to keep a reservation.) The only downside was that the hotel was not able to grant our request for an accessible room. We request such because, as proved true in our room, many hotel bathtubs are slip-and-fall traps. We have reached the age where we really appreciate a sure footing while showering. The tub had no traction enhancement and no handholds. This is something the hotel industry should consider as the baby boomers age. But, definitely the property is recommended.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review. I also appreciate you sharing your thoughts on our property with others. I am so sorry we didn't have a handicapped accessible room available. We did order non slip mats that will now be available at the front desk for just such occasions. I hope we will see you again.

"Go to hotel!"

5
20/08/2017

We tried one other hotel in Tyler and it was nice, but BW Southpark won our loyalty. The staff is friendly and courteous. The room clean and comfortable. This will be our "go-to" hotel in Tyler from now on.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the loyalty, the compliments and sharing them with others. We are so excited you have found a home here with us. Please, come and see us again soon, and often.

"Wonderful hotel for the kids"

4
14/08/2017

Had a great time at the hotel. Main reason for this hotel was for outdoor swimming. Most hotels now have indoor pools. Although there were no umbrellas or shade...it rained all day but in the evening it stopped. Since the pool was open 24/7 it was perfect for all of my grandchildren to swim late at night to wake up to a wonderful and pleasant breakfast. No pool towels.... Fold out couch did not have sheets or pillows, blanket... Front desk had them.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for the compliments on our property and sharing them with others. We do have pool towels at the office, there is a sign on the counter as you check in. We also have them in the work out room. Please feel free to use those anytime. We hope you will return to visit our property in the near future.

"Caring Staff"

4
13/08/2017

I had allergic reaction during my stay. Not sure if it was from hotel or otherwise. The staff showed genuine care and even got me another room. Used recommended Urgent care center and was very pleased. Rooms and hotel were clean. My only complaint was the internet service was very undependable.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for the nice review. We are so happy you enjoyed our hotel and do hope you are feeling much better! We hope to see you again soon!

"GREAT STAY FOR MINIMAL CHARGE"

5
12/08/2017

Great food, service and amenities at the hotel. Everyone was friendly and helpful. Our room was clean and more than enough choices and quality food at the breakfast bar. We will definitely be back and try other Best Westerns as we travel.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
I am so glad to hear that you enjoyed your stay at our property. Thank you so much for staying with us and sharing you thoughts with others. We hope to see you again real soon!

"Great value, Wonderful staff, Clean rooms"

4
09/08/2017

My go-to hotel when traveling. Staff is very friendly and accommodating. Clean rooms. Breakfast offers decent options both hot and cold. Quality is good, not great. Internet service is fast and easy to login. Only complaint is cable TV service which is very slow and doesn't have many options.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for sharing your opinions on our property with others. We appreciate the compliments as well as the suggestions. We hope to see you again in the near future.

"A great place to stay while you're in Tyler, TX"

5
08/08/2017

Great hotel located near shopping and restaurants. Chris at the front desk was awesome. The rooms are roomy and very comfortable especially after a long day on the road. The breakfast room was well stocked and very clean.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for your review of our property and sharing those thoughts here. Please, visit us again soon!

"Best Western has great value"

5
08/08/2017

We were attending a conference nearby and stayed at the Best Western for the first time. We found the facility to be very clean and staff very courteous. Breakfast added to the value. We also liked the part of town the hotel was in. We will definitely stay again. Our only issue was getting the room cool enough at night.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for letting others know that you enjoyed your stay at our property. We are so glad you enjoyed your stay and hope to see you again soon. If you have any issues during a stay, please let us know. We want to do all we can to make your stay the best it can be!

"A great place to stay"

5
03/08/2017

I have been going to this hotel for over 11 years now. The hotel is always clean and the staff is very professional and caring. They have a nice breakfast room and the staff serves you with a smile. If you want to stay at a very nice, comfortable, and affordable place to me, in Tyler Texas Best Western on Rieck road is the BEST. The staff from the owner to the maintenance person is always smiling and saying hello. The location is the best also. It is close to malls, restaurants, movies theaters, and a lot of entertainment places most in walking distances. My family and I always look forward to visiting.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review and sharing your thoughts with others. It is good to know that you are so loyal to us. If you ever have any problems, please let me know. We hope to see you again soon!

"Getting away"

5
02/08/2017

My wife and I have been staying with our daughter and son in law in Lufkin and needed some time to our selves. Our daughter and son in law said Tyler would be a great place to go and has a lot of sights to see.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for the review. Please, visit us again anytime for a getaway.

"My Go To Place"

5
02/08/2017

I often visit Tyler, TX for Rug Hooking events at A Nimble Thimble. I originally stayed at another chain nearby but was not pleased with the rooms. This was the second hotel that I tried and I've been choosing to stay at this Best Western every since. The beds and pillows are wonderful. The free breakfast is very good and the employees are great.

"Fit Our Needs Well"

4
24/07/2017

Stayed here while in town to visit family. We've stayed here before, so knew it was good for this trip. Should have gotten her name, but the lady who checked us in was very cheerful and accommodating. She went out of her way to make sure we got a choice of room which would please us. The room was very nice, as expected. Had one small glitch. Upon awakening after the first night my wife pointed out that her side of the bed was sort of sagging. We were already late for our visit, so I decided we'd deal with it that evening. When we returned and inspected the bed it was just fine. Apparently a slat or something must have slipped, but was noticed and remedied by the housekeeping staff. We both slept well for our second night. One incentive for choosing this motel was the warm breakfast. Sausage and eggs, biscuits and gravy, as well as the standard waffle maker and cereals, muffins, bagels and the like. Not gourmet, but very good and the area is very well kept. Good place to stay in Tyler.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for the great review and for sharing your thoughts here for others to see. I have a great crew here and we are so glad you enjoyed your stay. I will pass your compliments on to my staff. Hope to see again soon!

"This is hands down one of BW's best !"

5
22/07/2017

I LOVE this BEST WESTERN ! I have staid here before and was looking forward to this stay. It is exceptionally clean, very nicely decorated and I loved the recliner in my room. The staff are so friendly you would swear they were relatives. The good kind ! I loved that there are so many restaurants within walking distance too.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the compliments! My staff, as well as I, take a lot of pride in the property. We are overjoyed that you think we are one of the best and appreciate your sharing that with others. Please, visit again soon!

"GREAT Place to Stay"

5
20/07/2017

One of the most beautiful hotels I've stayed in!!!!! Everything about this hotel is way above wonderful. It is evident that the owner (who I met) is concerned about maintaining a high standard of excellence in all aspects of his hotel. Across the street, are many popular restaurants, including Olive Garden and Golden Corral. You won't be disappointed picking this Best Western to stay in, whether for an overnighter or extended stay. The room was clean, the shower great, beds were comfortable, the breakfast area beautiful and clean with great food choices, including a TEXAS-shaped waffle maker. I can't say enough positive things about this hotel.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much. I have a great staff and I do try to keep the property up. It's pleasing to know when people notice. Thank you for the great review! We hope to see you again soon!

"Enjoyed our trip"

5
18/07/2017

Our stay at Best Western was very enjoyable. Great customer service and room was comfortable and clean. We will be staying at Best Western at our next out-of-town trip. Planning for another trip soon.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for the review and sharing your thoughts on trip advisor. We appreciate your choosing to stay with us. Its great to hear you will be back! (and soon)

"Very nice hotel"

5
17/07/2017

Hotel was very nice and clean. Very friendly and helpful staff. Hotel staff is very nice and greeted you with a smile. I give this hotel a 10!! Even the cleaning staff greeted you with a smile. Everyone was very polite.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the review! We like to make people feel at home here and its great to hear that we are succeeding. Please, visit us again soon!

"Over came problems"

4
11/07/2017

The hotel was very nice, and clean, but upon check-in which was very late and we were very tired, for a business trip, the receptionist computer went down, we could not complete the check in process, we had 3 rooms, and the host could not run the keys so we could go ahead and take the luggage up to the rooms while waiting on the computer to reboot and restart... finally after about a 20 minute wait we were able to get room keys. Then upon entering the room, and using the bathroom, the toilet would not flush and overflowed into the bathroom. we were moved to another room, but the room change did not have 2 beds, only one king, so the other guest and i had to share the bed.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
I am so sorry for the problems you had during your stay. I'm glad to say we have our computer problems worked out. It's unfortunate, but out of our hands as to when modern technology decides to reek havoc. I am sorry we did not have a room with 2 beds to move you too. Please come and see us again and give us another chance to get things right!

"Motel Stay"

5
03/07/2017

I always enjoy staying here when I come to Tyler. Great rates, very nice staff and never any problems. The motel is convenient to everything in Tyler including restaurants and retail stores. Won't stay at anyplace else.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review and for sharing your compliments with others. It's a pleasure to know you enjoy staying with us when you come to Tyler, Tx. we hope you will visit us again soon.

"Great hotel"

5
29/06/2017

Great hotel, friendly staff and comfortable rooms and amenities. It is our favorite place to stay while visiting family in the Tyler area. The pool is clean, breakfast well stocked with full carafes of coffee and the rooms are clean and comfortable.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review. We are so glad you enjoyed your stay. Please, come back when your in back in Tyler.

"Family Reunion"

5
27/06/2017

I enjoyed my stay at this Hotel in Tyler Texas. All of the staff were very nice, helpful and professional. All areas of the Hotel and room was clean and comfortable. The breakfast was very good with a lot of choices. Fitness center was excellent. Parking area was well lighted and safe. Shopping, gas and good restaurants close and easy to get to without lots of traffic. Only one thing I would change is the queen size bed mattress. It was a little too hard for me. I would like the mattress to more softer and thicker for the body curves.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for the great review! We appreciate the compliments and the comments. We are glad you enjoyed your stay and shared that with others. Please, visit us again soon!

"Friendly Staff"

4
21/06/2017

A few problems but overall great place to stay and a friendly staff. Great breakfast. Easy checkin and checkout. Nonsmoking room had a musty smell to it and a empty candy wrapper under the chair, First night there were a little problem but the staff handled it. I didn't report to candy wrapper or the musty smell, I just took care of it myself because these were minimal problems.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you very much for the review. We appreciate your comments. We hope to see you again and make more positive impact.

"State softball tournament "

5
19/06/2017

Hotel was great!!! Employee during check in and out went out of her way to have conversation and make sure your stay was the best she could do. I even talked to her prior to booking the room and she was helpful and friendly. The pool was open late which was nice for softball girls to have a little fun after hard fought games. Breakfast was delicious and had many different options .... would definitely stay again if in the area.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
We are so glad to hear you enjoyed your stay at our property. Thank you for letting others know what you liked about us! We hope to see you again!

""Comfortable Stay""

4
18/06/2017

This was our first time in Tyler. We chose to stay at this hotel because of all the good reviews. The hotel is at a good location. Many good places to eat nearby and a lovely family run movie theater within walking distance. The suite we stayed in was a nice size for the money and VERY clean! The bed and pillows were comfortable. I didn't wake up with a back ache, which frequently happens during a hotel stay. We ate breakfast there one day. It was a typical hotel breakfast with several nice choices. The dining room was very nice. Every staff member that we encountered was friendly! We really enjoyed our stay at this hotel! The only down side to our stay was to many traffic lights and to much traffic. But, we have that in our own town too. If you are looking for a little adventure during your stay, try Adrenaline Rush Zip-lining. Really great folks out there!

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for a great review of our property! We appreciate you sharing this with others. Please come and stay with us again when you are back in Tyler!

"Great place to stay"

5
11/06/2017

We always stay here when we come to Tyler. The staff is always friendly and helpful, the rooms clean and the hotel is close to amenities. Good selection at breakfast. We have always been very comfortable there

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much Dee, for the great review. We appreciate you sharing your experience with others and always love to see compliments on our property. Hope to see you again real soon and again, Thank You!

"best western review"

5
09/06/2017

This is a nice convenient hotel I recommend it to anyone. It has a nice pool and lounge and dining room. It is located in a major byway for travel. MY idea is that it was a good staff and facilities. It has a internet and good bed and breakfasts in the morning. It is just right for business travelers and tourists. quick and fast service was in my stay. Lounging at the pool and fitness center was fun. Plenty of soft drink machines and ice machines. A good laundry room and decent restrooms where also in Hotel. I recommend this hotel for anybody on the road.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you danield, for the great review. We appreciate you sharing your experience with others. I am so glad that you enjoyed your stay and hope you will stay with us again on your next trip to Tyler.

"Great location and comfortable stay"

5
05/06/2017

Had a pleasant experience at this BW. Staff was helpful, breakfast was warm, bed was comfortable, and everything was clean. For my first stay in Tyler, it was located close to good restaurants and most of the touristy sites. Internet was slow and would have liked free weights in the fitness center - but wasn't a big deal for me.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for sharing your experience at our property. We are so glad you enjoyed your stay. We hope you will return soon.

"Clean and comfortable"

3
04/06/2017

This was our first time to stay at this hotel. Check in was smooth. We were set up for the wrong room but the clerk quickly helped us get the room that best suited our needs. The room was clean and up to date. The beds were comfortable. The breakfast could use some help but over all we enjoyed our stay and will stay here again.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for the review of our property. We are glad to hear you enjoyed your stay. I am surprised about the breakfast as we usually get good reviews on our breakfast. Let us know if you have any suggestions. 903-534-8800.

"Territory Manager"

5
03/06/2017

Great service, clean and not bad oddors, safe place, personal with great actitude, brakfast area clean, organized and choice of brekfast selection, easy to check out, no bulgary out side hotel, safe to walk to stores, rooms are very clean, all electronic device workink perfect

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you! I am so glad you enjoyed your stay and thank you for sharing your experience with others. Please, visit us again soon.

"Unexpectedly nice, owners that care"

5
16/05/2017

One night in Tyler (there's a song there, I think), not expecting much, but very pleasantly surprised by the quality of my stay and the professionalism of the staff. The room was spacious and well laid out, everything was as clean as could be, and the staff was very nice. Great breakfast with a lot of selection, convenient location with a lot of places to eat nearby. This is a place where you can tell the owners really care and want to make sure travellers have a pleasant experience. I find Best Westerns to be a mixed bag, this is one of their best.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Yes, it sounds like a song! Thank you for the great review and sharing your experience at our property with others. I am so glad that you enjoyed your stay with us. Please, visit us again soon!

"BUGS"

3
08/05/2017

There were small bugs crawling over the furniture. The front desk wasn't friendly at all. The staff that did that did the breakfast was extremely ice. She greeted everyone with a good morning. She talked to you and asked you how are you doing. So, if you were having a bad day her saying good morning made the difference.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
I talked with my staff, whom I get repeated compliments on as you can see on trip advisor, and after finding out you made your reservation at the property in Lindale, they did everything they could and got you worked in to a room. It was a smoking room because we didn't have anything else left. You never said anything about "bugs". And no one else has that has stayed in that room either. I take pride in my property so I do have to dispute your claims. I hope from now on, you find a property that can meet your desired demands in your way.

"Girls night out!!!"

5
07/05/2017

This was a trip for us girls! The staff was fun and upbeat! The room was great and comfy after we spent the night dancing and having fun.... I would definitely recommend this hotel if you are in Tyler!!!

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for sharing your experience at our property on Trip Advisor. I have to say, I have a great staff that I am very proud of, as well as my property, so I really appreciate you taking the time to share. Thank you again and I hope you come stay again soon for a " Trip for the girls " or any other occasion.

"Very clean and very affordable!"

5
07/05/2017

We came into town for one night for a concert. The hotel was easy to get to- it was very clean and we could not have gotten a better price. The staff there was so helpful and answered all of our questions about the best way to get the concert venue. I am glad to know of this place in case I want to go to Tyler again!

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Oh, thank you so much for your review of our property! I appreciate the compliments on my staff and my property. I have a great staff and try to keep my property well maintained. When those things get pointed out, it makes me very proud! Hope you have reason to come back to Tyler to stay with us again soon!

"Very Satisfied"

5
05/05/2017

Enjoyed our stay! Very clean. Friendly and helpful staff. Close to several restaurants. Comfortable bed. Quiet room. Stayed on third floor on front side of building opposite end of hall from elevator. Good breakfast!

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for sharing your experience with others. We are so glad you enjoyed your stay and hope you will stay with us again soon!

"Awesome"

5
02/05/2017

I stay here every time I visit Tyler. Friendly and comfortable. My pup loves it here as well. Close to everything in Tyler. Easy to find and near some great restaurants and shopping. Highly recommend.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
I am so glad to hear you are loyal to our property here in Tyler. Also very happy you enjoy staying with us. Thank you for your review and sharing this with others! I hope you visit us again soon!

"Best Western Tyler"

5
30/04/2017

Hotel was clean and well maintained. Exterior presented a pleasant experience. Staff was very attentive, hotel was clean and everything in working order. Bathroom could use a little updating but was completely functional.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for the nice review of our property. I am glad you enjoyed your stay. We do have plans in the near future to update the bathrooms.

"Just the best - Super Comfortable"

5
23/04/2017

We have stayed at many hotels in Tyler - but this Best Western is just the best of the best. Super clean room - comfortable bed. Superb staff - they are glad to help in anyway. Soft, thick towels. Delicious breakfast with brewed Community Coffee on the line. Free USA Today.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review! I am so glad you are so satisfied with our property. We appreciate your staying with us and sharing your experience with others.

"Good location for our purpose"

5
15/04/2017

We arrived in Tyler on the morning Greyhound bus from Dallas and it was about a $10.00 taxi ride from downtown. I chose the location because it was near where we had to be the next morning. Of course, we arrived early, and being on foot, we were wondering how to fill the time before check-in. Not to worry. The staff was friendly and most accomodating, calling housekeeping and immediately giving us a room just cleaned. Great service and a friendly welcome was much appreciated. The Shogun restaurant nearby was given a thumbs up, when we asked. Other features besides a large room with a comfortable recliner chair, were a good breakfast buffet and a small mall across the road with several restaurants. WiFi was a little weak. I had to stand by our door to the hall for better signal strength.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you so much for sharing your thoughts about your visit to our property. I am so glad that you enjoyed your visit. We sincerely hope you'll stay with us again if your in the Tyler area.

"Helpful staff. Comfortable roon."

5
11/04/2017

We found the hotel to be clean and comfortable. Beds were above average for hotels and we liked the lack of bedspreads on the beds. Much cleaner than most hotels. The staff was helpful and gave us suggestions as to restaurants and shopping in the area. Will return to this location when we are in the area.

Kip J, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for the great review. We are so excited that you liked our property. We hope you'll visit again soon. We also appreciate you sharing your experience with others!

"Walk in the park!"

5
07/04/2017

I worked the Tyler/Longview area over the past year and stayed at this hotel upon recommendation from the previous territory manager. I liked the location - there were plenty of dining selections nearby - and there was also a nice park about 2/10 of a mile away. The the lobby and rooms were very nice and a great vale. The rooms were large, with a desk and an easy chair. The staff was awesome. I felt like they had an eye out for me if I elected to take a bike ride or walk the trial. I had a favorite room, and they always made sure I got my room. Traveling for business can be a drag...this hotel and the staff made for a nice ending to my business day.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much, princesscaper, for the great review. My staff have talked about you and I feel as though I know you! We are so glad you chose to stay with us while your work brought you to our area. I'm sorry this won't be your area any longer. I can tell you, you will be missed. Please come and see us if you are ever in the area. I would like to meet you, myself. Good Luck, wherever life takes you!

"A nice place"

5
01/04/2017

Very well kept hotel. We'd stay there again! It is close to many nice restaurants and also close to shopping. The decor is lovely and bed was very comfortable. It was very easy to find. We recommend it!

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
So great to hear! Thank you so much for the review and for sharing your thoughts with others. Please, please, come back and see us soon!

"Comfortable Stay"

4
29/03/2017

I had a very comfortable two night stay with a decent breakfast in the morning. Large clean room and great mattress. All of the employees gave outstanding customer service. I would stay here again in the future.

bestintyler, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the great review on our property! You are very kind. We love to hear how much you enjoyed our hotel. Thank you so much for sharing that with others! We hope you visit us again soon!

"Travel Diva"

5
27/03/2017

The hotel was wonderful! Front desk clerk was 80% of the reason....very personable and caring. The beds were comfy....spacious and quiet. I slept so well that I over slept my last night there! Overall....great

Kip J, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
We are so glad you slept well during your stay. I will pass your compliments on to my staff. Thank you for sharing with others about our property. We hope you return and stay with us again soon.

"Great location."

5
26/11/2016

Property is very clean Beds are comfortable. Breakfast has a nice selection is fresh and hot. There are many different types of restaurants in the area to choose from. Staff is friendly knowledgeable and customer focused

"wonderful stay"

5
22/11/2016

we booked this room for the impending birth of a grandson!! All interior rooms , wonderful staff and no Riff raff in the parking lot etc. Absolutely 5 star stay in Tyler. The desk clerk even worked with us to get us a better rate than my normal discounts.

"Great place to stay!"

5
18/11/2016

Great place to stay. Beautiful lobby and nice rooms. It appeared to be a recently built hotel. Staff was friendly. Centrally located. Restraunts and shopping very close. Will stay here again when we visit my daughter in Tyler

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for your review and also for staying with us. We are happy to hear you enjoyed our property. Thank you for sharing with others!

"Clean and nice location"

4
16/11/2016

This was a short stay, I landed in Dallas and drove to Tyler late at night and left early the next morning. Hotel was clean, room was large, plenty of parking. Great location, close to food and shopping. Price was spot on. I would recommend this hotel.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for all the great things you said about our property in your review. We appreciate your staying with us and sharing your experience with others. Hope you get to come back to Tyler and stay with us a bit longer!

"Great price and room"

5
21/10/2016

The price was good for the room. It was clean, the beds were comfortable and the staff was very friendly. I would definitely stay at this location again. The breakfast was very good. They had many choices to choose from.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
What great news! Thank you so much for the review and sharing your experience at our property with others. This is our best advertisement and it is appreciated. I hope you return to visit us again real soon.

"Best Western Southpark"

5
18/10/2016

This is a great hotel if you are planning to visit Tyler. The staff is friendly. If you are a regular, they know and remember you. I'm there for business and like my "room". I get the same one every time. They know me and are just super. The breakfast is good: I make a biscuit sandwich and they have great coffee. The bed and room are very comfortable. There is a work area and a nice recliner. Comfy beds and pillows. I like this location. There is a park just .2 miles away and it's also within walking distance to a few restaurants. I'm on business. It's also a great location for my next day of work.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you, "princesscapers", for the wonderful review! We appreciate your letting others know that you enjoy our property and our staff! Please, continue to come and see us. Let us know if you need anything to make your stay more enjoyable.

"The Best Hotel"

5
17/10/2016

Love this hotel, immaculate rooms, Staff is always friendly. Breakfast is delicious and a wide variety to choose from. Small pets are allowed for a fee. Glad to see that they still allow for smoking. I won't stay anywhere else.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you, Sharon H. We appreciate you staying with us and giving us such a positive review! We look forward to seeing you again.

"Phillip"

5
10/10/2016

Very nice and friendly staff. We have stayed here many times when we go to Tyler. In fact, this is the only place we stay. Good price. Close to the mall and lots of other shopping, lots of good restaurants in the area. The breakfast is always fresh and good.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you, Phillip B, for the kind review! We look forward to serving you again with your travel needs, should you return to Tyler! We hope that will be real soon!

"Best stay at the Best Western"

5
10/10/2016

No need to shop around for a Hotel that offers everything a traveler needs when there is a Best Western around. For you get a great price, friendly service, clean lobby and rooms, everything you need in the rooms; large TV, refrigerator, microwave, hair dryer, iron, soft pillows and comfortable beds and very clean. The FREE breakfast has a full assortment of food including bisquits and gravy, waffles, eggs, sausage and more. And friendly staff that makes you glad you came for a stay.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you Larry!!!! We are so proud you were happy with your stay and chose to share it! We hope you return soon and stay with us again.

"Above Expectations"

5
09/10/2016

Very nicely redecorated and clean, breakfast was excellent. Rooms are warmly decorated with all new carpet and furnishings. Toilet was very loud. But would DEFINITELY stay here again. Located close to almost everything.

"THE BEST BEST WESTERN"

4
09/10/2016

I,ve never had a bad experience at a Best Western , but this is the best I've stayed at . The appearance both inside & out was above average, and everything in the room functioned properly. Misty, who checked us in, was professional, courteous, and had a great sense of humor. I would certainly go there again when in Tyler.

"We came to see our granddaughter cheer at a TJC football game"

4
03/10/2016

We had 2 suites and they were nice. The lobby hallways and rooms were very well kept. The a/c was on and the rooms were comfortable upon arrival which means a lot to me. The staff was very friendly and helpful. I would definitely stay here again. (And I'm sure we will)

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the kind review. We always appreciate your letting us know what kind of job we are doing serving your lodging needs. Hope to see you again real soon!

"Great Service!"

5
26/09/2016

This is my third stay at the Best Western Southpark In and Suites and I'm sure I'll be back. The staff is so Friendly, Helpful and Knowledgeable, and the room was clean, quiet and comfortable. Our breakfast was absolutely delicious with SO MANY choices! Highly Recommend

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you Lori M. for the review. We are so glad you enjoyed your stay with us. Please, come back real soon.

"Great Staff and Property"

5
20/09/2016

The staf at this hotel was AMAZING, especially Misty. She was very sweet and helpful. The rooms were very nice and clean. If you need a place to stay in this area, I highly recommend this Best Western Plus.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the review and the recommendation. You are so kind. Please, come back and see us soon!

"Room"

4
11/09/2016

The room was very nice. Just not enough lighting. Also had a bad oder as you enter the room. We were very happy with the room and very comforterable. It was also very to get to from where ever we had to go to and from. Would recommded Best Western Hotel to others.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the review of our property. We are so glad you were happy and comfortable in the room. I appreciate your telling us what you liked and what you didn't like so that I can address anything you did not like. (lighting) Please visit us again soon.

"Home away from home"

5
31/08/2016

This hotel was recommended to me by the previous territory manager. It's a great hotel. Locally owned. Great staff. They know you when you walk in. Nice clean rooms with a good working space and a nice recliner to relax before retiring. Good breakfast. Great coffee. Convenient to my territory. Near shopping and eateries. Within walking distance of a nice park. Safe location - I park my car and walk to the park and to the shops or restaurants. I've never had a problem with anyone in the area. It's East Texas. They are just nice! Being a businesswoman, I really appreciate all the above.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for such a great review! We are thrilled that you enjoy our property so much! Thank you for your continued loyalty. We hope to see you again soon!

"Typical Best Western!"

5
30/08/2016

Nice place to stay. Clean inside and out, well appointed rooms,comfy beds, quiet and a very good breakfast! This location is close to shopping, restaurants and the UT-Tyler campus. They have an elevator so you wont have to climb those stairs. Last, but not least, they have Misty at the front desk! She and the rest of the staff help make this a great place to stay.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the awesome review. We are ecstatic that you are so pleased with our property. I must give credit where credit is do. I have an excellent staff. Hope to see you again soon!

"Best Western - Tyler, TX"

5
23/08/2016

Great place to stay. Clean, friendly staff, and all the amenities you could ask for at a great price. Centrally located with convenient access to restaurants, shopping, and everything else in Tyler. Highly recommend for a great night's sleep!

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Your compliments are so appreciated. Thank you for the review. We appreciate you staying with us and letting others know what a positive experience you had. Please come see us again soon.

"Great property, close to food, shopping"

5
16/08/2016

We have been on the road almost three weeks, and are heading home. We have been in eleven hotels during that time. We have paid from fifty dollars to just under $170. We paid $103 here, and this room is nicer than the room we had at the five star Sheraton Steamboat Springs. We have comfortable beds, two stuffed chairs to relax in, a desk and chair, and a spacious bath. Now to be fair, the room at the Sheraton was part of a block for a wedding, so I am sure it wasn't their best. My point is that neither price nor the name of the property always guarantee value. However, when we have selected well rated properties off TA, we have not been disappointed. This Best Western was great. So quiet, we all slept late!

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the review! We are so glad that you enjoyed your stay. You make a good point. Please come and stay with us again.

"Great Hotel"

5
13/08/2016

The room is nice for the price. This location is near everything. Shopping, Restaurants and getting to the loop is convenient for transportation. The pool area is outside. The fitness center was adequate. The elevator is near the lobby, right around the corner. The breakfast is on par but I would say the breakfast area is a little small. One thing I really enjoyed as someone who spends a fair amount of time in hotels is the cleaning service. In 3 days and 2 nights not once did I see the service. In other words they do not have someone knocking on your door at 8:00 to see if you are still in the room! Awesome.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for all the compliments! I am so glad you enjoyed your stay at our property. By letting others know, you do us a great service so, again, Thank You very much!

"nice place"

5
08/08/2016

Hotel was very clean, nice pool, and wonderful breakfast. THe front desk was very courteous . Had to stay because of some work being done at my house. Would stay again if needed needed. . We left several items at home and the front desk were so nice to supply up with toothpaste and razors when we asked. close to shopping and restraunts.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you very much for the great review. We are so pleased that you enjoyed our property. Please come and see us again.

"The Extra Mile"

5
01/08/2016

Misty at the front desk is a treasure. She was very helpful to me when a family member needed emergency housing and I was half a state away. We were able to work out a satisfactory resolution by enlisting the help of a wonderful staff person at the Best Western in my town. Misty was courteous, patient and very helpful. It was a true gift to have someone assist me in this difficult situation. My family member is very satisfied with the room and service as well. Certainly it is employees like Misty that draw repeat customers. Customer service is a rare treat today.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review! I will certainly pass your compliments on to Misty. I have to agree, I have a great staff. Your are so right, good customer service is rare and should not be. Thank you again and please come and see us soon.

"The best hotel in Tyler, Texas....for several reasons"

5
01/08/2016

This is my favorite hotel in Tyler. These are the things that make it my hotel of choice: close proximity to shopping (mall and boutiques) and restaurants, ease of access to main highways, great breakfast, CLEAN, free and convenient parking, 12:00 noon check-out, and it's soundproof enough that you don't hear hallway noise if you are trying to sleep in. The front desk staff is very friendly (big shout out to Melissa!), polite, knowledgeable, professional, and prompt with my requests. The rates are very reasonable, too.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
What great news! Thank you so much for the review and sharing your experience at our property with others. This is our best advertisement and it is appreciated. I hope you return to visit us again real soon.

"Good Hotel"

4
31/07/2016

Our room was clean and well appointed. The pool area was nice and clean as well. The free breakfast was plentiful and tasty, including Texas-shaped waffles. There was a small amount of street noise, but not a deal breaker. The location is convenient to shopping and restaurants.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
We are glad to know you enjoyed your stay with us. Thank you for sharing. I wish there was something I could do about street noise. When you return, and we sure hope that you do, ask for a room on the backside of the hotel away from the busy highway. That should cut down any street noise.

"Best Hotel Ever - Pool Disability Friendly!!!"

5
26/07/2016

This hotel may very well be the most impressive I've ever stayed in on many counts, but none as much as what I saw at the pool. I have never seen this before and im not sure i will again. They actually had a motorized lift chair for those with disabilities to help them sit down into the pool with everyone else. I got tears in my eyes as I thought about those who would normally not get to have that experience getting to enjoy the water and the blessed person who not only thought to give them that experience, but brought it to fruition. God bless them. I was lucky enough this morning to get the chance to meet the owner and thank Him personally for this experience. This hotel in the relatively small town of Tyler, TX has gone above and beyond, not only for their customers, but for their fellow man. Bravo!

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so very much for the excellent review and letting others know how much you enjoyed your stay at our property. It was very nice meeting you and hearing your comments. I have a great crew here and they, also, go above and beyond and I appreciate that. I also appreciate all my guests and want them all to have and view their experience as you do. Thank you again!

"Nice Hotel"

4
18/07/2016

We enjoyed our stay. I thought this was a new hotel based on information online, but when we arrived, realized we had stayed in this hotel 15 years ago, but it may have been another hotel brand, and it has been updated. Very nice staff, and a convenient location to all we were doing while there.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review. We are overjoyed that you were satisfied with your stay. We have always been a Best Western and have had the same owner, myself, Kip Jones, from the beginning. We are so pleased that you returned to stay with us. Please, don't wait so long to visit us again!

"Recent stay"

5
18/07/2016

My stay in this hotel was great. The staff was friendly and the breakfast was good. Hotel was clean. Room was much cheaper than other hotels I contemplated staying in and would say the stay was just as good as the other hotels I have stayed in.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the great review and for sharing it with others. We are so glad you enjoyed our property. We do hope you will stay with us again soon!

"Extremely nice!"

5
08/07/2016

My daughter, 3 grandsons ages 8, 6, & 4 and I stayed overnight here on a trip from MS to AZ. The grounds were immaculate as well as the lobby. The lady behind the desk was very friendly and accommodating. The room was spacious and very clean. The decor was an ornate type, but it was very tastefully done. The breakfast bar was plentiful in choices and the waffles shaped like Texas were so cool! The lady who checked us out was quick to credit the owners when I complimented her on the hotel, which I thought showed great loyalty. I would absolutely recommend staying there!

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review! I appreciate you sharing your experience on Trip Advisor so that others may see how you felt about your visit to our property. I do have great employees and they are loyal and very appreciated. I hope you choose to stay with us again should you be back in Tyler, Texas. Have a great trip!

"Clean and Nice place to stay with Military Discount "

5
03/07/2016

Really enjoyed our stay here. The price was only 94$ after military discount. The room was very clean and the breakfast was delicious. The staff downstairs were extremely nice and welcoming. One of the best hotel stays I have ever had! Thank you to the management for running a clean establishment.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
You are very kind! Thank you so much for the great review. And a big Thank you for your service to our country! We are so glad that you enjoyed your stay with us and please, please come back to see us again soon!

"Large, comfortable suites in central location"

5
01/07/2016

I've stayed here many times. Rooms are large, clean and comfortable. Staff nice. I always stay here when in town on business. Breakfast is mediocre with same limited items as cheaper hotels. Internet speed is ok. Overall, I'm always satisfied with stay

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for your review. If you have any suggestions, please feel free to bring them to my attention on your next stay. I will do my best to address them. Thank you for being loyal. We appreciate it so much!

"peaceful"

5
28/06/2016

could hardly see the hotel from the street but close to everything, secluded and quiet. Room was ideal for someone who is wanting to relax and enjoy the evening. Room size was larger than most. even had extra coffee and not just 2 bags

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Awesome! Thank you so much for the positive thoughts and review. We hope to see you again soon!

"Weekend Getaway"

3
27/06/2016

We have stayed here several times with no problems. This time was about the same, but the wifi was very weak. I notified the staff, but there was no improvement. I'm pretty sure that poor wifi will lose a few customers.

"Best Western Plus Tyler Texas"

3
26/06/2016

The room had a very musty smell which I think was coming from the carpeting. It might have been water damage on the rugs but it was not pleasant. We had people above us making noise when trying to sleep and our $65,000 BMW was covered with tree sap when we left. It was not a pleasant experience to say the least and it cost us $129 to get our car cleaned which should never have happened. They need to put up a sign near this tree warning people of the problem!

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for your review. I had maintenance go up and check the room after I received your review from Best Western International. Then I myself went and checked the room. I did not note a musty smell but had the carpet cleaned. I am so sorry about the noise and the sap on your vehicle. I can do nothing about the tree sap and I wish you had let us know about the noise. We would have found the source and did our best to control it. I do hope you will give us another chance. And, again, Thank You for your review.

"Clean room"

4
20/06/2016

We stopped for the night, and we were tired from driving all day. We appreciated the cleanlineas here. The bed was clean and nice pillows. Clean bathroom. When we walked up to the door we were greeted in a friendly manner. I would recommend this place. We found nothing wrong. Breakfast was ok, typical motel breakfast. They had some hot items, round eggs, pretty cooked sausages, bisquits and sausage gravy with very little sausage in it.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the review of our hotel and all the compliments. We usually get high marks on our breakfast so I will check into things to make sure things are up to par. Please visit us again soon. Again, thank you for the review!

"Great place to stay"

5
20/06/2016

I would recommend staying at the this hotel to my family and friends. I was pleasantly surprised by the rooms amenities for the price. The recliner is a very nice touch. The hotel is located on the south side of town. It was very easy to get onto the toll road and bypass the traffic trough town. There are a lot of restaurants to choose from close by to.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Many Thanks for the great review! We appreciate you staying with us and sharing with others about our property! Please, come and see us again soon.

"Very good for the money"

4
15/06/2016

This Best Western was anywhere from $30-$50 less than comparable competitors. The room and bed were fine, the complimentary breakfast gave you several choices. It was also centrally located, just a couple of blocks south of the loop. I would stay here again, especially at the price we paid.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you, Cynthia J for posting your review. By doing that, others may see what you like about our property. We appreciate you staying with us and hope you'll visit us again soon.

"Enjoyed the stay"

5
14/06/2016

The staff was very professional and informative, they exhibited patience and were very courtesy. The breakfast food was hot and the coffee was just the thing needed at 6:30 in the morning. Next time I stay here, I plan on bringing the family too.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you Albert A. for the stellar review of our property and for sharing your thoughts. We appreciate it. We hope to see you again soon and look forward to meeting your family too.

"Here in town for business"

4
13/06/2016

Pretty decent hotel in the middle of most of the shopping in Tyler. Lots of restaurants nearby. On a side street off the main boulevard. Plenty of free parking. Wifi was fast and stable. Had a large room with small refrigerator. Coin laundry machine on site. Staff cleaned nicely every day. Free breakfast in the morning and one cup coffee maker in the room.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the compliments on our property and for sharing them here on Trip Advisor. We are thrilled that you enjoyed your stay. Please visit us again soon!

"Visiting Family"

4
11/06/2016

Stayed 2 nights and everything was nice. Very friendly staff. Not thrilled about a 2nd floor room as I'm pretty sure I requested a top floor room, but the room was quiet (we always bring a fan for white noise effect) & the room was cold even on low cool (I like it cold). Breakfast was average. Would have liked a choice of fruits, only bananas offered (almost too ripe). A small variety of strawberries, melons, pineapple would have been nice. Had to tell staff there was no coffee each morning, but they were quick to provide a fresh container. We were told the hotel was full, so some added staff would have been nice to help during the breakfast hours so food/drinks wouldn't run low and tables would have been cleaned off (we had to clean off our table the 2nd morning).

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the nice review. We take all suggestions very seriously. We appreciate the ones you made and will take them into consideration. Please come and stay with us again soon.

"Very nice."

5
10/06/2016

We only stayed for one night but the highlight was the nice bed, we slept really well. The staff were very friendly also! Highly recommend! They had a great breakfast in the morning! Also a weight room, and a business room.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the compliments on our property and the staff. We appreciate you sharing on Trip Advisor so others may see what you liked about us. We hope to see you again very soon!

"Best Western Plus Southpark"

5
27/05/2016

This is the nicest Best Western I've booked. The front lobby is nicely done, as well as the hallways. It's always clean. There is a laundry available for guests. The rooms are roomy and well decorated. The bed comfortable with plenty of pillows. A table for work as well as a recliner for relaxing. The staff is friendly and great with recommendations. It's within walking distance to Rose Rudman Park and several chain restaurants. Locally owned restaurants are available as well, but best reached via automobile. Even though the hotel is located near a busy intersection, I heard no traffic.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for all the nice things you had to say about our property. We are so glad you all enjoyed your stay with us. We hope to see you again soon.

"Surprise, Surprise !!!"

4
25/05/2016

It may not look like a four star hotel from the outside but inside it does. Great hotel on the inside-lovely room - very nice and clean . We heard someone complaining at breakfast at the choice-we were pleased. Would absolutely stay here again!!!

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review. We are so pleased you found our property to your liking. We do have quite a variety on our breakfast and are thrilled that you point that out in your review and you appreciated it. Please, visit us again soon!

"The best for the money"

5
20/05/2016

This hotel surprised me! Everything is immaculately clean, not even a fingerprint anywhere. The linens were crisp, and the bathroom was very spacious. I felt at home. I couldn't be happier! Highly recommend! Definitely would choose this hotel again!

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you, Maxaminus! We are so glad you enjoyed our property. Thank you also for sharing that fact on Trip Advisor. We appreciate it. Please come and see us again soon. We would love the chance to serve you again.

"friendly staff, nice breakfast, clean rooms"

5
13/05/2016

We have been very pleased with our stays at Best Western Plus Southpark Inn and Suites. The staff has always been courteous, friendly and helpful. The rooms are clean and comfortable , the breakfast is a plus. It is convenient to many area attractions and the doctors we are there to see.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
You are so kind. Thank you for the positive review on our property. We appreciate the compliments. Please visit us again when you are in Tyler.

"No free water, no free coffee, no tea"

4
11/05/2016

In most hotels where I stay they offer at least free water and in the better hotels they have free water, maybe by the glass. In all the hotels where I stay there's coffee made and you might have a cookie or another free snack. I also like to get creamer and Splenda for my first cup of coffee to make in my room to make the cheap "in-room" coffee taste better. In this hotel when I asked for water they pointed me to a machine. All coffee and creamer was locked up for the night. I can't remember a Best Western Plus I've stayed at that didn't offer at least water and usually coffee.

Kip J, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the review. I am so sorry that we did not meet your expectations. Please give us another try to make your stay more enjoyable.

"GREAT LOCATION & NICE CLEAN ROOMS"

5
06/05/2016

Lovely stay and a great big THANKYOU to Misty who made our stay easier with telling us things to do and see and how to drive to certain places in town.She made us feel right at home and we appreciate that and the cleanliness of this BW property. FAST -WI-FI ! Good shopping and well known restaurants nearby! Grounds of this property were very landscaped and gardens looked fresh.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the great review! I get a lot of compliments on Misty. She is an asset to our property. Thank you for complimenting her. Please visit us again soon!

"great staff"

4
04/05/2016

very clean hotel , excellent breakfast, owner on site , free wifi ,and computers for guests down stairs in attractive lobby lots of restaurants across the road applebees, olive garden , outback streakhouse

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Wow! We are so pleased that you all were so pleased. Thank you so much for letting us and everyone else know what you appreciated about our property. Please visit us again soon!

"Nice and comfy"

4
30/04/2016

This hotel has finally gotten the combo for a good night's sleep. Supportive mattress and soft cuddly pillows. (Not the rocks most hotels pass off for pillows.) Well done BW in Tyler! Dinner of any description is within walking distance. Let me recommend the Japanese Steakhouse and Sushi Bar just down the grassy slope from the hotel. Great sushi. Sleep well.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much! We appreciate your comments and compliments! Thank you, also, for sharing them with others! Please, come see us again soon!

"Nice & Comfortable but Noisy"

4
10/04/2016

For the rate, the rooms are large, clean, comfortable and very nicely decorated. My expectations were surpassed! The hotel staff were very friendly, and I enjoyed the variety of self-serve breakfast options that were freely available in the morning. The location was convenient to restaurants, the park, and the mall. The only downside was that this hotel was very noisy. You could hear traffic from the road and also other guests in the adjacent rooms and hallways.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you "Curious Optimist" for the kind review. I am so glad you enjoyed our property. I do apologize for the noise, this is the first time I have heard this. When you stay again as I hope you will, request a room on the backside of the property away from the busy highway 69. I think that you would hear a lot less noise.

"Outstanding for Extended Stay"

5
04/04/2016

Easily a 5 Star rating after our four night stay. What was not to like-large room and bathroom, two large leather arm chairs, great breakfast room offerings with liberal hours, and by far the best room pricing in the area.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you Tammy N. for the great review. We appreciate you taking the time to post this review. We hope to see you visit again real soon!

"My Stay"

5
25/03/2016

It never fails every time I stay at this hotel my check in is great with no problems. Ms Melissa is always nice & smiling. She always asks if I need anything before I go to my room. If I get there early she usually lets me check in early if there`s a room.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
You are so nice! Thank you for the wonderful review and the sweet compliments. We are so glad that you enjoy our property and that what we do here is working. Hope you return again soon!!!

"Great Staff, Great Value"

5
24/03/2016

Well maintained hotel, great staff and close to everything you need. I have stayed at this property before and will stay here again. This property lives up to the BW Plus reputation. I would stay here for business or pleasure.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much Pat A. for the review. We pride ourselves in good customer service and to see your feed back here lets us know that we are succeeding. Thank you or your continued support and your loyalty.

"Best Place to stay on vacation"

5
21/03/2016

I have been staying at this hotel for over ten years now, each time that I visit Tyler which is about 12 to 18 nights per years. As always this hotel the building is clean, the breakfast is great, and the staff is nice and kind. If you want a clean room, a comfortable bed, good breakfast, and nice and helpful staff this is the place to be.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Mary E., you are so special to us! Thank you for the great review and your loyalty! You are always such a pleasure! See you soon!

"Would Stay Again"

4
20/03/2016

The lady at the desk was very helpful. The room was nice, clean and very comfortable. The only thing I have to say is that although there was coffee and plenty of it. There was no sugar or creamer to put into the coffee. There was also no tea if you drank that instead of coffee. The price was great.

Kip J, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Kate F., thank you for the good review. I do apologize that there were no condiments for your coffee or tea in your room. We do offer this and I will check into why this was not put in your room and hopefully this won't happen again. Thank you for bringing that to my attention and thank you for staying with us. We hope to see you again.

"Best Bang for the Buck in Tyler Texas"

5
18/03/2016

Unplanned stop in Tyler. Compared all hotels online and picked this one based on reviews and price range. Rolled in that night and the desk manager (Chris?) was very helpful. Upgraded us to a larger room to keep us away from the section of the hotel that still had smoking rooms. Never smelled smoke once while we were there. Very clean room. Solid Free WiFi service and well lighted free parking. Great shower and bed. Typical breakfast spread the next morning. All in all - hard to beat for the price paid. Would stay there again if needed.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you TexasTCB for the stellar review. We love the feedback and to know that you enjoyed your stay with us. We do hope you find yourself travelling this way again and stay with us. Thank you for passing the good word!

"Occasional Traveler"

5
17/03/2016

Overall very nice and clean. Great beds and slept well. The staff are all very friendly and helpful. Breakfast was great! I have always had a great experience here and will stay again when I am in Tyler.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Michael F., you are very kind and we appreciate the review. We are also very happy to know you will be staying with us again. We hope that it is in the near future.

"Feels like home"

5
16/03/2016

Staff are friendly and helpful and it always feels like I am coming home when I am there! I love the recliner and the room and bed are very comfortable. The amenities are good whether for business or family fun.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much, Deborah S, for the great review. We are so glad to hear that you enjoyed our property. We hope you will continue to stay with us in the future and hope to see you again very soon.

"Good"

5
02/03/2016

quiet and clean. Some housekeepers clean above and beyond others just make your bed. Wish there was more variety in breakfast option every morning. Tend to have the same menu options every morning. The entrance of the hotel sometimes tends to have an odd smell.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the review. We are so glad you enjoy our property. We do try to have variety every day so that one day you might choose one thing and the next another, but we keep most all of the variety of things out every day, as some people do prefer this.

"Best Stay in Tyler"

5
28/02/2016

I have stayed at many hotels in Tyler, but none compare to my recent stay at Best Western. The rooms are spacious and clean, comfy beds, huge TV, blackout drapes that truly block all sunlight and the best free breakfast. For me, blackout curtains and good coffee are a must and this hotel has them both! All my future business trips to Tyler will include a stay at Best Western.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the review. We are happy to know you enjoyed your stay with us. Tell all your friends about us. We look forward to seeing you again, hopefully soon!

"Beautiful"

5
15/02/2016

The Hotel is beautiful. We had a King Suite. Microwave, Mini Fridge, Coffee Maker, Sofa Sleeper. We were visiting Tyler on a family trip. Everything was clean and had no issues. Free standard breakfast included with your visit.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
We are so glad your enjoyed your stay with us. Thank you for sharing your experience with others. Please, visit our property again soon and often.

"Get here if you can"

5
11/02/2016

There's shopping, entertainment, restaurants, and a volleyball court If I wasn't working so hard I get to take it in. There's nothing worth watching on T.V. So take a walk get some frozen custard and hang out at the local sports bar. The people are nice. The mall is walking distance so is the movie theater. So Get Here If you Can.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the positive review. We hope to see you again in the near future.

"Best Western"

5
09/02/2016

Two of us got reasonable rate because we were in Tyler for a reunion of Veterans. The room was well appointed and clean and easy to locate driving from Ft Worth airport. An enjoyable breakfast with variety and open 3 hours. There is a gym and an outdoor pool. No restaurant but many nearby.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the kind review. We are always glad to hear that we are doing what it takes to make our guest's stay an enjoyable one. Hope to see you again soon.

"Second stay"

4
31/01/2016

We visit our son in Tyler and like this Hotel and it's location. Great accommodating staff. The rooms are nice and appointed well. We will stay here again. The only thing in the minus side for us is breakfast only served till 9:30 AM so eating at 9 does have the best selections. All the rest is great.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the review. The breakfast selection should be the same at 9 and at 9:30 so I will bring attention to this. Thank you for staying with us and we hope to see you again real soon.

"Best Western Tyler"

4
27/01/2016

Staff was very friendly. Rooms are clean and other areas are clean and nice. Room was large, bed was comfy, other than pillows, which were too soft. Breakfast was OKAY. Healthier options and variety would have been nice. Nice to have a hot breakfast every morning though.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the review. We love to hear that our guest's are enjoying our property.

"Often use Best Western"

5
07/01/2016

We always use this motel when staying in Tyler. Great quality especially for the very reasonable price - clean and well maintained. They remember us and usually provide the special accommodations we request - handicapped room and early maid service. The staff is very helpful and friendly.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
You are so kind! Thank you so much for the great review!

"Drive hard Rest well"

5
02/01/2016

I drive for my job. I keep my vehicle clean, and like where I rest to be as well. The staff is always friendly, and pool looks great. I usually too tired and enjoying my room. There are plenty of restaurants, shopping, Mall, a movie theater etc, within walking distance.

Kip J, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the review. We appreciate the compliments as well as your business. We hope you continue to stay with us and please, let us know if we can do anything to make your stay more enjoyable.

"Great Stay"

4
19/12/2015

My stay at this place was great it is a very clean facility, beds are comfortable and the pillows are super soft. Great customer service. I was in a hurry in the morning so I was not able to try the breakfast. I would most definitely come back and would recommend to family and friends.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the good review. We appreciate your compliments. I hope you get to experience our breakfast on your next stay. I believe you would enjoy it as well.

"Nice Stay"

5
06/12/2015

My daughter and I were on our way to Canton First Monday, so instead of staying in Canton and paying outrageous hotel prices, we decided to stay at this Best Western because we had stayed there before. We shopped at the new mall in Tyler and some other places we have visited before. It was a great stay. The hotel was quiet and the bed very comfortable. We slept well and the hotel allowed me to leave my car there while we went to shop in Canton. Very nice people work here....will stay there again.

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
We are so gad you chose to stay with us. Tyler has a lot to offer and we are so gad that you think we do also. Please visit us again soon.

"a very nice hotel"

4
30/11/2015

a very nice hotel, very comfortable bed, large rooms easy to find right off highway 69 near everything you need stores places to eat Andy's frozen custurd should be a must you will not be disappointed

Kip J, Owner at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review. We are so glad you enjoyed your stay and hope you return to see us again real soon.

"Okay Stay"

3
13/11/2015

Overall our stay was just okay. Entered the lobby and that sweat smell hits you right away. I am always skeptical of this. What are they hiding? Just clean the place. Room above average. Bed was comfortable. Thought the price of the room was a little over what the hotel had to offer.

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for your review. We do have air freshener in the foyer, just before you enter the lobby. This is just something we do. We get many compliments on the cleanliness of our guest rooms and I assure you, We are not trying to cover up or hide anything. Our prices are in line with other hotels in the area that offer the same type rooms and service. I certainly hope you will stay with us again. Your input is always welcome.

"Stay in Style"

4
12/11/2015

My husband and I travel quite a bit. We have stayed in 5 stars hotels and we have stayed in not so luxury of dwellings for business. I would recommend this place. I was pleasantly surprise with the decor. Walking through the lobby the decorations and furnishings made the experience of staying there start in grand style from the beginning. It may sound silly but it matters on the ambiance. Once in the room, the look and feel carried on. I was on a business trip and had to use the hotel wifi. No problem...was logged on and working in no time. It was a bit slow but it worked. The room was large and comfortable in feel. My hubby worked, I worked and not all in one tight area. I do suggest they change up mattresses...it was hard and little comfort. But for business travel or pleasure...it was nice to be wooed by the atmosphere of the finer style they chose!

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the very nice review. We are so glad to hear you enjoyed your stay at our property. Please, come and see us again soon and introduce yourself. I would love to meet you.

"Wonderful"

5
06/11/2015

So far so good! Nice clean rooms! Front Desk Clerk Misty was joyful and very helpful! I come to Tyler often to visit my daughter I believe I've found my place to stay from now on! Thank you for my State Employee discount...not too many have that! TDCJ Officer..

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review! You are so kind. We try to make all our guest's feel at home. We hope to see you again in the near future.

"COMPLETE lack of southern hospitality!"

1
31/10/2015

I stayed here on a family trip to the area. My wife had booked the reservation in advance. When we arrived my wife went to the front desk with the other two couples in our party. In the process of checking in there was a ten dollar discrepancy in the rate for each room. My wife thought that she had received an email confirmation for a cheaper rate than we were being charged. However she couldn't find it and possibly could have been mistaken. Pam the front desk clerk was very impatient and non communicative. She seemed to be in a big hurry to get rid of us. We opened the door to our room and immediately noticed the overwhelming cigarette smoke in our non smoking room. So we went to the rooms of the other two couples in our party and compared their rooms and they came to our room and we all agreed that the room was unacceptable. So we went back to the front desk and Pam met us in the hallway. I stopped her and we told her that our room had a terrible cigarette odor. She gave us a really dirty look and without a word to us she whirled around and threw open the door to the front desk and started banging on the keys to the computer and slamming papers on the counter and still without a word stuck her hand out for the key cards and quickly reprogrammed them to another room and wrote the new room number on it and shoved them in my face and walked away. Still without a word of apology for the problem with the room. Having said all that, the room was an upgrade and was nice, clean and comfortable. And the breakfast was good. The ladies attending the breakfast were friendly and helpful. I don't know what Pam's problem was. Maybe she was working by herself or was mad because we interrupted the personal phone call she was involved in when we first arrived. Whatever the reason, there is no excuse for treating customers the way we were treated.

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
I was horrified to see your comments concerning our desk clerk when you checked in to our property. We pride ourselves on our guest's service. I can assure you, I have addressed the problem and do not expect another review about lack of southern hospitality again. I am so sorry for your less than enjoyable experience and would love another chance to show you how hospitable we can be. Please let me know if you return to stay with us again.

"Hotel Stay"

4
30/10/2015

This hotel is very clean and comfortable. The staff was friendly and helpful. The breakfast was very good and even though we got there a little late, the staff did not rush us out of the dining area. I do believe that a middle of the week stay could have been a little less expensive.

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you, Ray G, for the compliments on our property. Please, come and visit us again when you are in the area.

"Pretty good value"

4
27/10/2015

This was a pretty good value for the price. The hallway had a strong smoke odor in it and room had a different odor. That's just one of the things I look for in a hotel: 1. Cleanliness 2. Smells clean. The chair/recliner was comfortable unlike other hotels. I was able to relax and watch TV. Breakfast was ok. A good selections. The eggs was REALLY watery but didn't expect much from powdered eggs....

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the nice review of our property. We are so glad you enjoyed your stay. We hope to see you again in the near future.

"Tyler hotel experience"

4
25/10/2015

Overall stay was good! Handicapped room was very accommodating for handicapped family member. Check-in staff acted as if we woke her up or kept her from watching TV. She did not offer express check-out. The check-out staff was very friendly and cheerful!

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
I am so glad you enjoyed your stay. Please accept our apologies if you did not feel welcomed by the staff at check-in. I hope to show you the same hospitality at your next check-in as you received on your check out.

"Everything was great"

5
20/10/2015

Everything thing was great as always. The staff from the check-in to the housekeeping were nice and kind. The rooms, lobby and outside were very clean. They allow pets but you could not tell because there were no animal smells or any animal feces that could be seen. This is a great place to stay when you are away from home.

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much for the great review. We are so happy you enjoy our property. Hope to see you again soon.

"great place"

5
19/10/2015

We really enjoyed staying at this hotel. The room was a nice size and clean and quiet. The staff at check-in and check-out were very helpful. The breakfast was good. It included scrambled eggs, biscuits, gravy with sausage, sausage, cereal, waffles, yogurt, coffee, juice, milk and fruit.

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
You are so kind. Thank you so much for the review. Please keep coming to visit and let us know if you ever need anything.

"Very Enjoyable Stay"

5
15/10/2015

Soft comfortable beds ,clean rooms,and super friendly staff. Exercise room and nice pool to be enjoyed in your spare time. Breakfast is Eggs ,biskits ,sausage ,toast ,koloches and whole buncha more to eat. Internet super easy to get on.

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you very much Donnie T. for the wonderful review of our property! You are such a nice guy! Hope to see you on a regular basis again real soon!!!!

"Canton Trade Days traveler always stays in this hotel"

5
03/10/2015

My best friend and I try to go to Canton Trade Days in October of each year and we have found the Best western Plus Southpark Inn & Suites to be our favorite hotel. Even though it is a 45 minute drive into Canton, we feel it is well worth the short trip to be able to spend the night in such an extremely clean and well run hotel. The staff has always been very helpful and professional and the rooms are spacious with comfy beds. The rooms are sparkling clean and the shower is great. Over the years of our Canton trips, we have stayed in various hotels nearer the trade grounds, but found the room prices much higher and less comfortable for the money. Tyler's Southpark Best Western has a nice breakfast, exercise room and outdoor pool. The lobby is welcoming upon arrival and gives an overall nice appearance as you check in. Canton or bust, but staying in Tyler is a must!

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the awesome review. You are so kind. We are so pleased that you find our accommodations so satisfying. Please, introduce yourselves to me on your next trip. I may have met you before, but, I would like to make sure. Thank you again for your continued loyalty to our property.

"Tyler - Not impressed"

2
01/10/2015

I read the reviews and thought, oh this will be great. I was not impressed. It has been updated, but that is about it. First, they do not offer hot coffee or tea except at breakfast, so if you need coffee and you happen to sleep past the breakfast hour, you will need to go next door to the convenience store. Of course, they have the coffee pot in the room, but I travel way too much to not have this convenience available. The first floor is smoking, and I should have checked that, my mistake. I am a non-smoker and you just can't hide that odor. The most concerning item was that the doors to the outside, back door and side door did not lock, you could pull them open. Even at night, so security is a big concern. I informed the front desk that they did not lock, and the response was "yes, we know, there is a work order". Well, you may want to manually lock those at night then...ijs The beds / pillows were comfy, but the AC was in need of a good cleaning, dirty & moldy. Needless to say, we will not be back as frequent business travelers, I need more out of a hotel. But if you are looking for place for overnight and don't mind the issues I mentioned, it'll be ok....the rooms are clean.

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for your review of our property. I am so sorry you did not find our accommodations to your satisfaction. We do offer complimentary coffee and tea as an in room amenity. All doors to the outside do lock. Our night auditor now knows that this is mandatory. I wish you the best of luck in your future travels.

"Nice Facility - Terrible Breakfast Service"

3
29/09/2015

We booked for three nights over Labor Day weekend, with AAA rate, we paid $331.17 for a double queen room. The lady that worked each evening at the front desk was very nice and very helpful (give her a raise!). I was pleased with the room and the overall facilities. We used the swimming pool, which is outside. I used the weight machine in the exercise room. The two areas that we encountered a problem was with the maid service and the breakfast offering. The maid did not leave enough towels on any of our days (4 people, 3 towels?). Additionally, the maid was stingy with the shampoo – which I needed to use as I left my shampoo at home. The breakfast room is quite crowded. Additionally, each morning found items that were not available. TIP: Go down to breakfast when it opens if you want a choice of things to eat. Ultimately, I would probably seek a different hotel if I were staying in Tyler again. The maid and the breakfast was enough to turn me off to this facility.

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you for the review, Alpharam. I am sorry you were less that satisfied with the breakfast and the maid service. Anytime any of our guests have a problem, we encourage them to let us know right away. That way, we can address their concerns while they are still with us to make their stay a more enjoyable one. I will however, address these areas that you brought to everyone's attention so maybe our future guests will have a better experience. Thank you again.

"Always the Best"

5
28/09/2015

I have always looked for a Best Western when I travel out of town. The Best Western Plus Southpark in Tyler, Texas met all my expectations. Friendly, courteous staff, exceptionally clean rooms, comfortable beds and the breakfast, as usual, was excellent. I recommend this hotel l00%.

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you, Ms. Joann P. for the great review. I saw you when you visited and you are such a kind person. We are so glad that you enjoy our property. I hope to see you again real soon!

"Quality you can trust"

5
17/09/2015

I know I am always going to be greeted with concern for my needs. The room is large and comfy and the shower is GREAT! Whether catching up on work or on Facebook the internet is always on. Best of all the air conditioner works really well. Always enjoy the breakfast selection and the staff greets me like they know me. As a single woman I feel safe and like I'm getting a good deal for my hard earned pay.

Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review
Thank you so much, Deborah C, for the great review. We are so glad you enjoyed your stay with us and have been and will continue to stay with us. If there is ever anything we can do to make your stay any better, please, don't hesitate to let us know.