Best Western Texas City

Dear Valued Guest, Thank you for taking the time to share your feedback. We are very sorry to hear about the charge for a night you did not reserve or stay at our hotel. We understand how concerning and frustrating it must have been to see an unexpected charge on your account. Your comments highlight the importance of accurate reservations, clear billing, and protecting our guests' trust. We appreciate you bringing this matter to our attention and are sorry that your experience did not meet the standards we strive to provide. Thank you again for sharing your concerns. We hope the issue is resolved promptly and that your future experiences with Best Western are much more positive.

Hi U403PQrigobertom, Thank you so much for taking the time to share your thoughtful feedback! We are delighted to hear that you found our hotel easily accessible from the highway and that our courteous staff made a positive impression during your stay. We are pleased that you enjoyed the clean property, comfortable beds, and quiet, safe atmosphere both at the hotel and in the surrounding neighborhood. Providing a comfortable and relaxing environment is very important to us, so it is wonderful to know that you had a restful experience. We also appreciate your comments regarding the hallway temperature. While we are glad your room was cool and comfortable, we understand that the warmer hallways were less than ideal and appreciate you bringing this to our attention. It is great to hear that you were impressed with our breakfast selection, even though you only had the coffee available in your room. We hope you will have the opportunity to enjoy our breakfast offerings during a future visit! Thank you again for recognizing the value we provide. We truly appreciate your kind words and are happy to know that you enjoyed a safe, quiet, comfortable, and worthwhile stay. We look forward to welcoming you back in the future!

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We truly appreciate your comments, as they help us identify areas where we can improve. We are pleased to hear that you found our front desk staff to be nice and professional. We will be sure to share your kind words with them, as they work hard to provide a welcoming experience for every guest. At the same time, we are sincerely sorry to learn about the condition of your room upon arrival. Finding molded food on the bedding and debris left on the bedside table is completely unacceptable and does not reflect the high standards of cleanliness we strive to maintain. We understand how disappointing and unsettling this must have been, and we sincerely apologize for the inconvenience. We also regret that your experience during the follow-up cleaning left you feeling ignored and uncomfortable. Every guest deserves to feel respected and valued, and we are sorry that our response did not provide the reassurance and level of service you expected. Your feedback has been shared with our housekeeping team so we can reinforce the importance of both thorough cleaning procedures and professional, attentive guest interactions. Thank you again for bringing these matters to our attention. We value your feedback and will use it to continue improving both our housekeeping standards and our guest service. We hope that future guests will benefit from the improvements we are making, and we appreciate you giving us the opportunity to learn from your experience.

Hi Harold, Thank you for taking the time to share your thoughtful review. We are delighted to hear that you had an enjoyable stay and that so many aspects of your visit made a positive impression. It is wonderful to know that you found our hotel to be very clean and well-maintained. Our team works hard each day to provide a welcoming and comfortable environment, so your kind recognition means a great deal to us. We are also pleased that our front desk staff made your experience even better with their friendly, helpful service and that you enjoyed a quick and seamless check-in and check-out process. We're glad you were comfortable throughout your stay and appreciated the reliable air conditioning, strong water pressure in the shower, and, most importantly, felt safe while staying with us. Creating a relaxing and secure environment for our guests is always one of our highest priorities. We also appreciate your feedback regarding the breakfast selection. Guest comments like yours are valuable, and we understand how having more variety can make an extended stay even more enjoyable. We will certainly keep your suggestion in mind as we continue looking for ways to enhance our breakfast offerings. Thank you once again for your kind words and helpful feedback. It was a pleasure having you as our guest, and we look forward to welcoming you back for another clean, comfortable, and enjoyable stay in the future.

HI Bigfit0129, Thank you for taking the time to share your experience! We're delighted to hear that our location was convenient for your cruise plans and that the nearby dining and grocery options made your stay easy and enjoyable. It's also wonderful to know that your family, including your 6 and 10 year old, had a comfortable and pleasant visit with no issues regarding noise or smells. We truly appreciate your kind words and are thrilled that you would stay with us again. Your feedback motivates our team to continue providing clean, convenient, and family-friendly accommodations for all our guests.

Hi chastityf2026, Thank you so much for your kind review! We're delighted to hear that you had such a positive experience during your stay with us. It's wonderful to know that you found our staff friendly and pleasant, and that the hotel was clean, quiet, and provided a sense of safety and comfort. Creating a welcoming and secure environment for our guests is one of our top priorities, so your feedback truly means a lot. We're also glad we could provide a great place for you to stay before your cruise. Starting a trip on a positive and relaxing note is so important, and we're happy to have been part of that experience. Thank you again for sharing your feedback. We hope your cruise was fantastic and look forward to welcoming you back for another great stay in the future!

Hi 768sylvial, Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you and your husband enjoyed your stay and found the room clean, fresh, and comfortable. It's great to know our hotel provided a quiet and convenient place to stay before your cruise. We're also glad that our location worked well for picking up last-minute supplies and that you enjoyed our breakfast. Your kind words about the value we offer mean a lot to us, as we always strive to provide a great experience for our guests. We're especially excited to hear that you've already booked your next stay with us in October! We look forward to welcoming you back and making your pre-cruise visit just as enjoyable.

Hi G5306GGbarbarab, Thank you so much for sharing your experience and for choosing to stay with us before your cruises! We're truly honored to be your go-to pre-cruise stop and are delighted to hear that our location and value make your travel plans easier and more convenient. We're glad you continue to find your stays with us comfortable and worthwhile. Providing clean rooms, friendly service, and a convenient location for travelers like you is always our goal. Thank you again for your loyalty and for making us part of your travel tradition. We look forward to welcoming you back again before your next cruise adventure!

Hi williamsX3671YC, Thank you so much for your kind and positive review! We're delighted to hear that you consistently experience friendly service from our staff and find both the hotel and rooms clean and well maintained. Our team works hard every day to create a welcoming and comfortable environment, and it's incredibly rewarding to know that their efforts are noticed and appreciated. Your continued confidence in our cleanliness and service truly means a great deal to us. Thank you again for taking the time to share your experience. We look forward to welcoming you back for another pleasant and enjoyable stay in the future!

Hi Meander03887015252, Thank you so much for sharing your experience! We're delighted to hear that Antoine and Tony made such a positive impression with their friendliness and personable service. It's always our goal to make every guest feel welcomed and well taken care of. We're thrilled that you had a wonderful stay and look forward to welcoming you back whenever you're in the area.

Hi DayTrip576260, Thank you so much for sharing your feedback! We're delighted to hear that you enjoyed your stay with us and appreciated our clean rooms, friendly front desk team, and great value. It's wonderful to know that our breakfast options and welcoming atmosphere helped start your day off right. We're also glad you noticed our many cruise travelers, it's always such a fun and lively group, and we love being a convenient stop before or after a cruise adventure! Your kind words mean a lot to our entire team, and we truly appreciate you taking the time to share them. We hope to welcome you back again soon for another comfortable and enjoyable stay.

Dear MTV248, Thank you for taking the time to share both the positives and areas for improvement from your recent stay. We're glad to hear that you found the room comfortable and clean, enjoyed the bedding, pool, and hot tub, and appreciated the complimentary breakfast and EV charger. At the same time, I sincerely apologize for the concerns you noted. First impressions are very important, and I regret that the staff appearance, hallway odor, carpet condition, and bathroom flooring did not meet expectations. Please know that your comments have been shared with our housekeeping and maintenance teams so that we can address these issues promptly and improve the overall guest experience. We truly value your feedback, as it helps us identify where we can do better. While I understand your hesitation about returning, I hope you might consider giving us another opportunity in the future to provide you with a more comfortable and welcoming experience.

Hi Libby1943, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our coffee and breakfast, and that your overall stay went well. We're also grateful that you mentioned the comment from your party regarding a mildew smell. While you personally did not notice it, we take all feedback seriously and will be looking into this promptly to ensure that every guest enjoys a fresh and comfortable environment. We appreciate you taking the time to let us know about your experience, and we look forward to welcoming you and your group back for another enjoyable stay.

Hi E8972GPeduardor, Thank you so much for taking the time to share your experience with us. We're delighted to hear that your stay was a positive one and that you found our accommodations clean, comfortable, and well-maintained. It's wonderful to know that the updates we've made to the property and the amenities we offer, such as the workout room and pool area added to your comfort during your business trip. We also truly appreciate your kind words about our staff. Providing helpful and welcoming service is something we take pride in, and we're glad we could contribute to making your stay smooth and pleasant. We're pleased that our location served as a convenient and cost-effective alternative to staying in Galveston, and we hope it allowed you to enjoy both your work commitments and a bit of relaxation. It was a pleasure to host you, and we hope to welcome you back the next time your travels bring you to the area.

Hi O1942BJcharlesb, Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay and found the bed comfortable, we know how important a good night's rest is when traveling. It's also great to know our location worked well for you, with stores within walking distance and easy access to essentials. We truly appreciate your kind words about our staff. We take great pride in delivering warm, welcoming service to every guest, and it's wonderful to know our team made a positive impression on you. It's also heartwarming to hear your story about the local hospitality. Texans really are known for their friendliness! We're glad your walk was safe and that you felt that genuine neighborly spirit. Thank you again for your feedback and for choosing to stay with us. We hope to welcome you back the next time you're in town!

Hi Dream6600978125, Thank you so much for your wonderful review! We're thrilled to hear that your quick stop with us before your Carnival Cruise was such a positive experience. It's great to know that you found our hotel clean, quiet, and conveniently located near dining and shopping. We aim to provide both comfort and convenience, especially for travelers on their way to an exciting getaway like a cruise! We're also happy you enjoyed the extra space in your room and that check-in and check-out were seamless. Our team works hard to make things as smooth and welcoming as possible, and it's rewarding to hear that it made a difference. Thank you again for your kind words and for choosing to stay with us. We'd love to welcome you back any time, whether it's for another pre-cruise stop or just a relaxing getaway. Have an amazing time on your cruise, and safe travels!

Hi 5113TGpamelar, Thank you for taking the time to share your experience! We're so glad to hear that you found our hotel clean and comfortable, as guest satisfaction is our top priority. We appreciate your kind words about our friendly staff, we take pride in providing warm, welcoming service, and it's wonderful to know that it made a positive impression on your stay. While we acknowledge that our property has been around for a while, we work hard to maintain cleanliness and comfort so that all our guests can have a relaxing stay. It's especially meaningful to hear that, as someone who is particular about hotel rooms, you felt at ease here. We truly appreciate your feedback and hope to welcome you back in the future whenever your travels bring you our way!

Dear Vacation39979840336, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations, and we truly regret any inconvenience you experienced. We understand how frustrating it must have been to walk into a warm room, and we appreciate your patience as the air conditioning worked to cool it down. Cleanliness is one of our top priorities, and your concerns regarding the carpet are being addressed with our housekeeping team to ensure that all areas meet our standards. Regarding the billing issue, we sincerely apologize for any confusion. Our front desk team strives to process payments accurately, and we will review this matter internally to ensure better communication and accuracy moving forward. As for our breakfast policy, we recognize that different hotels have varying guidelines, and while we do encourage guests to enjoy breakfast in the designated area, we will take your feedback into consideration. Similarly, our towel exchange policy is in place to help us manage inventory efficiently, but we understand it may not be what you're accustomed to, and we apologize if it caused any frustration. On a positive note, we're happy to hear that our front desk team made a good impression during check-in. We truly appreciate your visit, and while we regret that we did not meet your expectations this time, we will use your feedback to continue improving our guest experience.

Dear JC290394, Thank you for sharing your experience with us. We truly value feedback from all our guests, as it helps us identify areas for improvement. We are deeply sorry to hear that your stay did not meet your expectations, especially during such an important and long trip. We sincerely apologize for the experience you had with our breakfast service. This is certainly not the level of service we aim to provide, and we understand your frustration. The situation you described regarding the lack of food and the delay in service is concerning, and we will be addressing it with our team immediately. Our goal is to offer a convenient and pleasant breakfast experience for all of our guests, and it seems we fell short in this instance. Additionally, we regret the discomfort caused by the lack of customer care you experienced during your stay. We are committed to providing a welcoming environment for every guest, and we will ensure our staff is properly trained to meet the high standards our guests expect. Once again, we apologize for the disappointing aspects of your stay, and we appreciate your feedback, which will help us make the necessary changes to improve. We hope you'll consider giving us another chance in the future to provide you with a better experience.

Dear teresacL3099BI, Thank you for taking the time to share your feedback. We truly value all guest opinions, as they help us improve and provide a better experience for everyone. We are genuinely sorry that your stay did not meet expectations and that you encountered several issues that led to dissatisfaction. We understand how important it is for our guests to feel comfortable in their rooms, and we regret that you encountered an unpleasant smell during your stay. Our housekeeping team is committed to ensuring rooms are clean and fresh, and we will investigate this issue immediately to address it properly. We regret that you were disappointed with the breakfast offerings and the food service. Our goal is to provide a satisfying and pleasant start to the day, and it's concerning to hear that we failed to do so during your visit. We will address this feedback with our team to improve food quality and service times. It's disheartening to hear that our staff did not meet your expectations for friendliness and professionalism. Our team is dedicated to providing excellent customer service, and we are sorry that your experience was anything but positive. We will ensure that we are delivering the level of service that guests deserve. We do appreciate your mentioning the positive aspects of your visit, such as the hotel's location near Subway. However, we understand that your overall experience was not in line with what you expected, and for that, we apologize. Thank you again for your review. It will be invaluable in helping us make improvements. We hope you'll consider staying with us again in the future, and we can show you the positive changes we've made based on your feedback.

Dear vintagethisexit, Thank you for sharing your feedback, and I sincerely apologize for the series of issues you encountered during your stay. Your experience clearly fell short of the high standards we aim to provide, and I understand your frustration with the situations you've described. I regret that the view and the initial staff interaction were disappointing to you. Our goal is to offer a comfortable and welcoming atmosphere for all our guests, and I'm sorry that this was not your experience. The situation you described regarding the front desk calling your phone and cleaning your room is concerning, and we will ensure that this type of miscommunication does not happen in the future. We take privacy and guest comfort seriously, and your feedback is critical in helping us prevent such misunderstandings. Regarding the texts you received, we apologize if they felt intrusive. We aim to check in with our guests to ensure they are satisfied, but we understand that some guests prefer not to be contacted so frequently. We will address our communication protocols to ensure they align better with guest preferences and are not perceived as bothersome. We also regret that our breakfast offerings did not meet your expectations. We are always striving to improve the variety and quality of our breakfast, and your input will help guide those improvements. We will also revisit any signage or policies to ensure they are clearly communicated and respectful of our guests' needs. Lastly, I want to express my sincere regret that you felt unwelcome during your time with us. We are committed to providing a friendly and professional environment, and I'm sorry that we failed to deliver that on this occasion. Your feedback is invaluable, and we will be using it to make necessary improvements. We truly hope you will reconsider staying with us again in the future and allow us the chance to restore your trust in our hotel.

Hi Dream30939807810, Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found your room clean and comfortable, as providing a restful and pleasant environment for our guests is one of our top priorities. We also appreciate your note about the creamers available during your stay. While we aim to provide a variety of options for our guests, we regret that half-and-half creamers were not available during your visit. Your comment is a great reminder for us to revisit our breakfast offerings and ensure we cater to a wider range of preferences. We will be looking into adding plain half-and-half creamers to our selection so future guests have more choices. It's wonderful to hear that you found our location convenient for accessing Galveston and appreciated the value we offer for cruise travelers. Many of our guests take advantage of our close proximity to the cruise terminals while enjoying our competitive rates, and we're glad to know it worked well for you too. Thank you once again for your thoughtful feedback. We hope to have the pleasure of welcoming you back on your next trip, whether it's for another cruise or simply to relax and enjoy our hospitality.

Dear TW1600, Thank you for taking the time to share your experience. We deeply regret that your stay did not meet expectations and would like to address your concerns. We are truly sorry for the unpleasant mildew smell you noticed in your room and the hallway on the third floor. This is not the standard we aim to uphold, and we have instructed our housekeeping and maintenance teams to investigate and resolve this issue promptly. Additionally, we apologize for the discomfort caused by the mattress after your third night. Guest comfort is of utmost importance to us, and we are reviewing the condition of our mattresses to ensure they provide the proper support. Regarding your breakfast experience, we regret that the pancake machine was not operational and that the drinks did not meet quality expectations; we have shared this feedback with our breakfast team to improve the reliability of our offerings. We also understand your frustration with the lack of communication regarding the additional hotel tax charged on your booking through a third-party site. Transparency is crucial, and we will work to ensure such fees are clearly explained in the future. The billing mix-up where your friends were charged for your room is deeply concerning, and we sincerely apologize for this oversight. We are taking steps to improve our billing procedures to prevent similar incidents. Lastly, we appreciate your feedback about the location. While many guests find our hotel convenient for pre- and post-cruise stays, we understand that League City or Galveston might offer more activities for some travelers. Your insights help us improve our services, and we hope you'll consider giving us another opportunity to provide a better experience in the future.

Dear Q5909PHkellyl, Thank you for your feedback. I'm glad to hear that you found the beds comfortable, but I sincerely apologize for the issues you encountered during your stay. It's disappointing to know that the check-in experience was not up to par and that you felt overlooked. Our team should always prioritize our guests, and I will address this with the staff to ensure we provide better service. I'm also sorry to hear about the breakfast experience. We aim to offer a satisfying start to the day, and it's clear we fell short in several areas. I appreciate your comments regarding the pancake maker, drink machine, and availability of breakfast items. I will share your feedback with our kitchen team to improve our offerings and ensure everything is adequately stocked. Thank you again for sharing your thoughts. We value your input as it helps us improve, and I hope you might consider staying with us again in the future for a more enjoyable experience.

Dear O2402WYbarryp, I sincerely apologize for the multitude of issues you experienced during your stay. This is certainly not the level of service we strive to provide, and I regret that your visit was so disappointing. I am very sorry for the early morning call and the confusion around your room charges. It is unacceptable that your son was double charged, and the handling of the situation was clearly not up to standard. Your feedback highlights several areas where we need to improve, and I assure you that we will address these issues with our team to prevent them from happening in the future. I am also sorry to hear about the problems with the TV channels and Wi-Fi. We understand how important these amenities are for a comfortable stay, and we will be investigating and resolving these issues promptly. I truly appreciate you bringing these matters to our attention. Your feedback is invaluable in helping us improve our service. I hope you will consider giving us another chance in the future to provide you with the exceptional experience you deserve.

Dear pepperjohna, Thank you for taking the time to share your experience! I'm happy to hear that you found the king-size bed comfortable and enjoyed the friendliness of our staff. It's great to know that the room exceeded your expectations and that you appreciated the cleanliness and comfort. I apologize that our breakfast options didn't meet your expectations. Your feedback is important, and we will certainly take it into consideration as we work to enhance our breakfast offerings. We look forward to welcoming you back for an even better stay in the future!

Dear S9375OMsandrab, We apologize for the issues you encountered during your recent stay. Your experience does not reflect the high standards we aim to maintain, and we are truly sorry for the inconvenience and frustration you faced. We understand how important it is to have your room preferences met, especially when traveling. We regret that we were unable to accommodate your request for a room change at that time. Please know that we take your feedback seriously and will be reviewing our procedures to ensure better handling of such situations in the future. We appreciate your patience and hope you will give us another chance to provide you with the quality stay you deserve.

Hi ashleygP4778CP, Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience during your stay. Cleanliness and comfort are our top priorities, and it's clear we fell short in several areas. We appreciate your comments regarding the mildew smell and the condition of the hair dryer and tub, as well as the service you received at the front desk. Please know that we are addressing these concerns with our team to ensure improvements are made. We hope you'll consider giving us another chance in the future.

Dear 647oklahomac, I'm very sorry to hear about your experience during your stay with us. Your feedback regarding the musty odor and the presence of dehumidifiers is concerning, and I understand how unpleasant this was for you. We strive to provide a comfortable environment for all our guests, and it's clear we fell short in your case. I appreciate you bringing this to our attention, and I will ensure that our maintenance team addresses these issues immediately. Your satisfaction is important to us, and we want to ensure that future guests do not encounter similar problems. We hope to have the opportunity to improve your impression of our hotel.

Hi Relax173169, Thank you for taking the time to share your feedback. I'm sorry to hear about the mold smell you experienced in both rooms, as this is not the standard we strive for. We take these concerns seriously, and I will have our maintenance and housekeeping teams thoroughly inspect and address this issue immediately. We're glad you found the breakfast adequate, but we understand your overall experience wasn't as positive as it should have been. We appreciate your honesty and will use your feedback to make improvements. Thank you again for your comments. If you decide to stay with us again, we'll do our best to provide a better experience.

Dear OriginalYouth, Thank you for taking the time to share your experience with us. We're glad to hear that our hotel met your needs for last-minute travel and that you found our rate and amenities suitable for your stay. I apologize for the issues you encountered with the room's humidity, air conditioning, and TV, as well as the breakfast service. Your feedback regarding the breakfast temperature and cleanliness is particularly valuable, and we will address these concerns with our team to ensure improvements are made. We appreciate your comments on our juice machine and food offerings and are sorry that not all aspects of your stay were satisfactory. Your experience is important to us, and we hope to have the chance to provide you with a better stay in the future.

Dear 809toni, Thank you for your feedback. We're sorry to hear about the unpleasant smell during your stay, and we take your concerns very seriously. We will work with our team to address this issue and improve the overall environment for our guests. Your input is valuable to us, and we appreciate you bringing it to our attention. Thank you for your understanding.

We are delighted to hear that you enjoyed our clean and up-to-date facilities, efficient check-in process, comfortable rooms, and breakfast selection. It's wonderful to know that you had a pleasant stay and were able to rest well. We appreciate your kind words and look forward to welcoming you back in the future.

Hi B8782NFdeniseb, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at the Best Western in Texas City and found everything clean and comfortable. It's great to know that you enjoyed the breakfast, especially the new pancake machine. We look forward to welcoming you back for another enjoyable stay in the future. Thank you very much!

Dear r0bham, We're sincerely sorry to hear about your less than satisfactory experience during your recent stay. Please accept our apologies for any inconvenience or discomfort you experienced. Maintaining a clean and pleasant environment is a top priority for us, and we're concerned to learn about the issues you encountered with the smell and cleanliness of our facilities, including the pool area. Your feedback is invaluable, and we will address these concerns immediately with our housekeeping and maintenance teams to ensure that these issues are rectified. Additionally, we apologize if you felt uncomfortable or unwelcome during your breakfast experience. Providing a friendly and welcoming atmosphere for our guests is important to us, and we'll address any concerns with our staff to ensure that all guests feel valued and respected. Thank you for bringing these matters to our attention. We value your feedback, and we hope you'll consider giving us another chance to provide you with the exceptional experience that you deserve.

Hi Audrey G, We're thrilled to hear that our hotel was the perfect choice for your pre-cruise stay and that you found it quiet and located in a safe area. Your comfort and safety are paramount to us, and we're delighted that we could provide you with a peaceful and secure environment during your visit. We appreciate your feedback regarding breakfast, and we will certainly take your comments into consideration as we strive to enhance our offerings to better meet the needs of our guests. We're glad to hear that you enjoyed your room and that our pool added to your overall experience. We understand the importance of providing comfortable accommodations and enjoyable amenities, and we're pleased that we could contribute to a great stay for you. We hope you had a fantastic cruise, and we look forward to welcoming you back in the future.

Hi Shawn M, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel convenient for your pre-cruise stay and that you enjoyed a seamless journey to the cruise port. It's fantastic to hear that our staff made you feel welcomed and valued from the moment you arrived. Providing friendly and attentive service is something we take great pride in. We're pleased that you found your room clean and comfortable, and that you were able to enjoy a peaceful night's sleep in our quiet surroundings. We're also glad to hear that you enjoyed our breakfast offerings. We believe that starting the day with a delicious meal is essential for a great travel experience. Thank you for choosing to stay with us, and we're thrilled to hear that you would definitely stay with us again in the future. We look forward to welcoming you back for another enjoyable stay.

Dear Dfewin, Thank you for taking the time to share your feedback with us. We are pleased to hear that your check-in experience was easy and that you found your room to be clean. However, we are sorry to learn that your stay was marred by discomfort due to the bed. Please accept our sincerest apologies for any inconvenience caused. Ensuring the comfort of our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. We appreciate your patience and understanding as our team tried to address your concerns, and we're sorry that we were unable to resolve the issue to your satisfaction. We understand your decision to seek alternative accommodations for the second night, and we're sorry that we couldn't provide you with a more comfortable stay. Your feedback is valuable to us, and we will use it to identify areas for improvement and ensure that similar issues are addressed promptly in the future. If you would be willing to give us another chance, we would welcome the opportunity to provide you with a better experience on your next visit.

Hi 691coll, Thank you for taking the time to share your review and experience. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff, especially Becky. We look forward to seeing you again.

Dear Cruise_addict10311, Thank you so much for your kind words. I'm so pleased that you found us a clean and convenient place to stay and that our breakfast and location were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Dear G3751JSwimmiamt, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. Please accept our apologies for any issues you had with your room and the mold issue; we will address the concerns you raised with our team and work together on making improvements. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.

Dear ROT223, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. I hope you will accept our sincerest apologies for the juice machine, cleanliness, mold issues and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.

Hi lora0413, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities and the breakfast were to your liking. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Hi J9326DZrickb, Thank you for staying at our hotel and for taking the time to write a review. Although our rooms were clean, we apologize for the difficulty you experienced with our service especially with the cleanliness and with our staff. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

Hi sgsooners, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location, breakfast, and hospitality were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Dear dmattes2023, Thank you for taking the time to share your review and experience. We are glad to know you found the location of our hotel convenient and enjoyed our hotel's amenities provided. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Hi bobbeew2023, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was nice, however, I do regret that you experienced several shortcomings during your stay. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of bedbugs in any of our rooms. However, each room were still treated with a bed bug heater for precaution. I hope you will find your expectations to be far surpassed during your next visit! We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

Hi steveaM1514PY. Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our comfortable mattress and pillows, clean rooms, parking, and he service. We are glad you enjoy staying with us and we hope to see you again.

HI NashWeasel_23, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location and services were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Hi Pennie C, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location was to your liking. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Dear chiefgirl24551, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. Please accept our apologies for any issues you had with your room; we will address the concerns you raised with our team and work together on making improvements. We're grateful for your comments and wish you the very best in your future travels.

Hi NEMcQueen, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast, location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

Hi 858richardz, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

Hi Curiosity53015, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory, especially with our housekeeping staff. Please accept our apologies for any issues you had with your room; we will address the concerns you raised with our team and work together on making improvements. We're grateful for your comments and wish you the very best in your future travels.

Dear Awarwick91, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We have a very stringent protocol for issues such as yours. We have a very reputed nationwide company that maintains our facility for any pest control issues. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve as our hotel does not have bed bugs and rooms are being inspected regularly. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

Hi SueB1760, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. We will share your awesome review to our staff especially wth Larry and we look forward to your next visit.

Hi perfsngum, Thank you for your review. Please accept our deepest apology for the inconvenience you encountered during your stay. We appreciate your constructive feedback in relation to the housekeeping service that you received, as this will allow us to improve upon our policies and procedures in that area. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted and will be dealt with appropriately. Once again, I thank you for your feedback and apologize for not providing you with a better stay.

Hi S3726WSchrish, Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, we apologize for the difficulty you experienced with cleanliness particularly at the lobby- men's bathroom. We will act on these complaints seriously and will fix all problems as soon as possible. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.

Dear Valued Guest, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. We are forever working to improve upon the guest experience during our renovation process and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more once work is complete.

Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry for the misunderstanding and inconvenience that you experienced during your most recent stay. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.