Best Western Hotel NSU Inn, Tahlequah

The best stay great staff great breakfast very clean place nice pool my family had a great time will be back great location to everything comfortable beds the whole place smells very clean my granddaughters said meme this place smells so good

GuestXperience Team, Other at Best Western NSU Inn, responded to this review
Dear guest, thanks for your positive feedback and generosity with that rating. We are pleased to know that your time with us was great, and we hope we have the pleasure of hosting you soon. Best Regards, Customer Care Team

Coming back to the Quah after several years and my expectations were low. Booked the BW and I was shocked at how clean the room was and how comfortable the bed was. Definitely exceed my expectations a great hotel for the price, and easily beats out other hotels that charge much more per night. Highly recommend - book with confidence!

GuestXperience Team, Other at Best Western NSU Inn, responded to this review
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience and we feel glad to be able to provide you with one. We look forward to welcoming you back when you are next in the area. Thank you so much for your review! Best Regards, Customer Care Team

Great nurse rate and location by the hospital. Beds are comfortable, and the rooms were clean. Breakfast coulve been a little better, it was almost completely empty by the time I got there at 830am. Other than that it's totally worth the stay.

GuestXperience Team, Other at Best Western NSU Inn, responded to this review
Dear guest, we are glad that your review reflects a positive impression of us from your recent stay here. We are equally pleased to have the opportunity to host you and, we look forward to having you back with us soon. Best Regards, Customer Care Team

My wife and I spent the night after a very long day of travel. There was a huge spider on the bathroom floor when I went in. Tried to scurry away but he met his demise, Didn't mention it to the wife since she would have insisted on another room and I didn't want to move. On the plus side the bed was one of the most comfortable I've ever slept on. The next morning there were tiny ants crawling all over the desk and tv chest. The girl working the breakfast are the next morning seemed quite surly, was barely keeping items filled on the line and most of the food was way off acceptable temperature. All in all, except for the very comfy bed, a very disappointing experience and a very poor value.

This was my third time staying here and every time was a satisfing experience. The rooms are large and always clean and fresh. The location is close to shopping and entertainment and I can always find something good for lunch and dinner close by. Breakfast in the hotel was wonderful and oh so yummy. I had a waffle and my mom had scrambled eggs and sausage.

GuestXperience Team, Other at Best Western NSU Inn, responded to this review
Dear guest, thanks for taking time out of your busy schedule to share your experience with us. We are glad to know that you found everything in order and seemed to like our service. We hope to do have the privilege of hosting you again. Best Regards, Customer Care Team

Check in was quick and easy with Sasha. Room was clean and well climate controlled, bed and pillows were comfortable. The location is safe and perfect. TV and internet service were spot on. I would highly recommend

GuestXperience Team, Other at Best Western NSU Inn, responded to this review
Dear guest, thank you for taking time out of your busy schedule to provide us with feedback. We are delighted to know that you had an enjoyable experience while being with us and, we look forward to having you back with us again. Best Regards, Customer Care Team

Just can't beat the price for a clean stay. Staff was helpful as heck. Breakfast was not bad considering it was their first one they did since the one-nine locked it all up. The location couldn't be more convenient. Lots of dining and shopping options within a minute.

GuestXperience Team, Other at Best Western NSU Inn, responded to this review
Dear guest, thank you for taking time out of your busy schedule to provide us with feedback. We are delighted to know that you had an enjoyable experience while being with us and, we look forward to having you back with us again. Best Regards, Customer Care Team

Stayed for the pool and free breakfast, over 300 dollars there was no pool, breakfast wasn't until 7am and stay made a point to tell us breakfast wasn't until 7am, asked front desk for a blanket and was told no they were out, had my 5 year old fall and scrap her knee tried to go in the back door where our room was located and had to RUN al the way around the building go open the back door for my husband who was carrying our daughter and when I asked the staff she rudely said the back is an EXIT only. front desk stay was short and rude for someone who is supposed to be able to call their hotel as their 2nd home!

GuestXperience Team, Other at Best Western NSU Inn, responded to this review
Dear guest, thank you so much for taking time out of your busy schedule to write us a review. We are so disappointed to hear that you had such a negative experience during your stay with us. Please accept our most sincere apologies that we failed to deliver a comfortable stay with us, and we were unable to leave a positive impression on you. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you give us another chance to redeem ourselves and provide you with a better experience. Best Regards, Customer Care Team

Was disappointed to arrive and the pool is not open. Their breakfast was muffins and cold cereal. We got locked in our room due to broken door. Maintenance fixed it quickly. Over all a decent stay but for $100+ a night, I wasn't impressed.

GuestXperience Team, Other at Best Western NSU Inn, responded to this review
Dear guest, thank you so much for taking time out of your busy schedule to review us. We are delighted with your decision to stay with us and for liking our rooms. However, we are sad to know that you did not seem to enjoy your breakfast. We were sorry to hear about issues with the breakfast, which marred your stay with us. This is not the type of experience that we want for our guests. We have duly noted your concerns, and we will work hard to address them. Also, it is unfortunate that our pricing policy does not suit you. Please know, we monitor our prices regularly and keep the rates competitive for the area. On behalf of our entire staff, we thank you for choosing to stay with us and, we hope you will give us a chance to serve you again. Best Regards, Customer Care Team

The Best Western was amazing, very clean, large TV, soft, comfortable king size bed. Refrigerator was cold, microwave and coffee available in the room. It exceeded my expectations great price value. I would recommend this hotel to anyone looking for a great experience.

GuestXperience Team, Other at Best Western NSU Inn, responded to this review
Dear guest, we highly appreciate your candid review of your recent stay at our hotel. Your feedback is valuable to us, as we strive to enhance our performance every day. We hope we have the pleasure of hosting you again. Best Regards, Customer Care Team

Have used NSU Inn for the past 8 weekends due to family activities in Tahlequah. Great stay, great value. The Inn has been completely remodeled and updated, the rooms are fresh and comfortable. The staff is great.

GuestXperience Team, Other at Best Western NSU Inn, responded to this review
Dear guest, thank you for your kind words. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Best Regards, Customer Care Team

We had difficulty trying to get to the property even though you could see it from the road. The desk clerk was very accommodating. If you need a laundry bag ask for one at the front desk. They claim due to Covid they removed them from the rooms. The room was clean, large and well lit. Hot water available without waiting. Closet door was difficult to open and close. Didn't like that the bathroom sink did not have a sink stopper. Things could easily fall down the drain. The room was quiet except for the heater going on and off frequently. If you are a light sleeper this might be a problem. Breakfast was slight which they call a continental breakfast.

GuestXperience Team, Other at Best Western NSU Inn, responded to this review
Dear James, thank you so much for your valuable feedback. While we are glad that you chose to stay with us, we are disappointed to hear about your experience. We are sorry for not blowing it out of the park for you. We sincerely apologize for your troubles and, we promise to look into your claims with all seriousness. We would like to thank you for highlighting these issues to us and, we promise to undertake the necessary steps to prevent them from reoccurring. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again. Best Regards, Customer Care Team

I had originally booked at Ridgeway Inn down the road before best western. Due to very bad cleanliness of 2 rooms i asked for a refund. With only spending the night and asking If could have new bedding (drove 15hours). I was given a full refund on top of a skin rash of celluitus (had to go to the er to get medication). I called the next morning to ask Best Western if they had any open rooms. The manager on duty was Nayan, I explained to her what was going on and that I just wanted to visit family but be safe while doing so. She asked about my price at the other hotel and was only charged $10.00 more than the other hotel. I was so thankful. I waited till 1pm after the room was cleaned and checked in. So nice of a room, brightness with the white walls and the windows could open for light. House keeping came by once a day, you have a tag for the handle incase you didn't want to be disturbed. The laundry room is pleasant as well you can use it 24/7. I very much appreciated this and now will be going there for my trips to see my family.

DARSHAN PATEL, General Manager at Best Western NSU Inn, responded to this review
Dear Nicholehersh Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 37144 Property Best Western NSU Inn

This is a very nice and clean facility. The staff was friendly. The lobby and breakfast area were very clean. However, there is no privacy when using the business center. It is in an open area. Although there are signs requesting that everyone wear a mask, some staff was inconsistent in following there own guidelines.

DARSHAN PATEL, General Manager at Best Western NSU Inn, responded to this review
Dear Trek Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 37144 Property Best Western NSU Inn

It was a good hotel except for the fact that the supposed handicap accessible room was not all that wheelchair friendly. The staff was great. We checked in around 11 pm and when we got to our room we noticed that the fridge was not working the girl at the front desk came and said that they would change it out, she tried to do it that night and we said wait till morning. In the morning I stopped by the front desk and asked about the fridge, the girl left the note but front desk hadn't looked at it yet. The fridge was swapped out and all was good. The room was not exactly big enough for the wheelchair. My husband's chair was constantly hitting the edge of the beds and there was really no where he could put his chair out of the way. They had grab bars in the tub area, but no handheld shower wand for him to be able to take a proper shower. There was no bathtub seat, either built-in or provided, again making it hard for my husband to take a proper shower. I would stay again, but I would have to bring my own bath chair next time.

DARSHAN PATEL, General Manager at Best Western NSU Inn, responded to this review
Dear Katrina Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, 37144 Property Best Western NSU Inn

This hotel has had a complete remodel and they nailed it! Modern look with a very clean streamlined look. It's about time someone stepped up and cleaned up the neglected hotels in Tahlequah! I do recommend requesting a room on the back side of the hotel as traffic can be heard very well on the front! Beds are very comfortable and everything is excellent with the remodel. Why pay triple for Holiday Inn Express when this is just as nice now. Pool had not been finished in the remodel when I was there in late October 2020.

DARSHAN PATEL, General Manager at Best Western NSU Inn, responded to this review
Dear Stat Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 37144 Property Best Western NSU Inn

From the moment you step inside the doors, you are met with a friendly greeting by the proprietor of the hotel. I was so struck with how clean, airy and fresh the reception area was. That impression stayed with me when I entered my room. WOW - absolutely lovely. The hotel has recently been renovated I believe ... it was all so very clean, everything had its place and the room was very spacious. If you find yourself heading to Tahlequah, you need to book at this hotel!!! All around outstanding.

DARSHAN PATEL, General Manager at Best Western NSU Inn, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 37144 Property Best Western NSU Inn

First impression was how immaculate everything was. The front desk clerk welcomed us and was very friendly. Now, upon entering the room, I was very pleased to see WHITE linen. I couldn't believe I got a room this nice for a very reasonable price. The shower had no stains, so clean I soaked in the tub. The lobby is beautiful with breakfast to go, in a bag or stay in. I will definitely be back.First impression was how immaculate   everything was. The front desk clerk  welcomed us and was very friendly. Now, upon entering the room, I was very pleased to see WHITE linen. I couldn't believe I got a room this nice for a very reasonable price. The shower had no stains, so clean I soaked in the tub. The lobby is beautiful with breakfast to go, in a bag or stay in. I will definitely be back.

DARSHAN PATEL, General Manager at Best Western NSU Inn, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 37144 Property Best Western NSU Inn

The staff are very rude don't care about the customers. We checked in to our room ripped sheets 4 lights missing bulbs . Also went to take a shower at 8:30 and no hot water and no hot water in the morning either. Called the front desk and they said nothing wrong with the hot water you must turn the faucet all the way to the left I told him I'm not stupid even went down to the desk this morning and told the guy down there we still have no hot water he said sorry. The bathtub does not drain. There are holes in the wall. Breakfast sucked cereal and toast that's it. Stay away

If you like a hotel that is run down and dirty then this is your place. The "hot" breakfast consists of bread which you can toast and packages of instant oatmeal, yogurt and fruit cups. Juice machine doesn't work. Vending machines do not work. Pool is out of order. Lights in our room did not work and the safety latch was broken on our door. Front desk attendant was not concerned with anything other than watching tv and playing on his cell phone.

Rooms were very clean and nice. Vending machines did not work. Breakfast was very poor, no coffee, no juices, only two kinds of cereal and they ran out early. Thank goodness there was a McDonald's behind the motel so ate there.

Walls were thin. Every sound from neighbors was heard. We felt no privacy. There was mold all over the shower. The shower curtain rod was falling off the wall. The chair was old and dirty. There were water heaters broken down in the lobby.

I booked a 2 night stay. And your company tried to charge me $200 for 3 nights. And kept giving different reasons as to why that would happen for example I was told that was my total for 2 nights plus taxes and I told them no I even have a receipt saying $136 and I felt like I was constantly getting the run around and at one point when I called the hotel they said they couldn't find my name in their system but when I called Wyndham customer service and they called the hotel they found it I don't know why I was put through this but it was a hassle just to finally get them to give me the money they owed me. But it will take 14 days to get it which is too much. I do not recommend this hotel.