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This hotel was fantastic. It smelled really nice and clean as soon as I walked in the front doors. The receptionist was friendly and helpful, the room was very clean and comfortable. Would definitely stay here again!
Dear Gabrielle S, thank you for your wonderful feedback. We're delighted to hear that your first impression upon entering the hotel was so positive and that the fresh, clean atmosphere stood out right away. It's also great to know that our front desk team made you feel welcomed and that you found your room clean and comfortable. Creating a pleasant and relaxing environment for our guests is something we truly take pride in, so your kind words mean a lot to our team. We sincerely appreciate your recommendation and look forward to welcoming you back again for another fantastic stay. Best Regards, Customer Care Team
This hotel is so outdated. The traffic noise was terrible. The carpet in the room was disgusting! The water in the shower barely got warm. The pool was super small and didn't open until 11:00. Ridiculously late. Can't even use it on the day you check out because of that. I've stayed at all the hotels in Tahlequah and this is the worst. Save your money and stay somewhere else. Tru and holiday inn express are so much better. Hotel staff was not the best either. Couldn't even find a staff member to check out.
Dear Sheila S, thank you for sharing your experience, and we're truly sorry your stay was so disappointing. The concerns you mentioned — outdated rooms, traffic noise, carpet condition, inconsistent shower temperature, limited pool hours, and difficulty finding staff when needed — are all issues that fall well below the standard we aim to provide. Your feedback is being shared with our management, maintenance, and housekeeping teams so we can prioritize updates to room conditions, address water temperature and noise concerns, and ensure better staff availability. We understand how frustrating it was not to fully enjoy the amenities, especially the pool, and we appreciate your honesty in comparing your experience with other local options. While we regret that we fell short during your visit, your insight is invaluable in helping us improve, and we hope to offer a noticeably better experience should you choose to stay with us again. Best Regards, Customer Care Team
Front desk staff was very helpful and friendly. Room seemed clean but one pillowcase had makeup stains on it which made us question the rest of the bedding. The air conditioner didn't seem to work. No matter how much we lowered the temperature, the room remained stuffy and never cooled. Our friends in two other rooms said the same thing about their room temperatures/stuffiness. Great location and we felt safe. The hotel was fully booked, yet we had no problem finding parking in the front lot. We didn't use the indoor pool, although we heard people in it as we were waiting on the elevator. We also didn't eat the complimentary breakfast so I can't comment on it.
Dear bluevioletfour, thank you for taking the time to share your feedback! We're thrilled to hear that our front desk staff made a positive impression and that you felt safe and comfortable with our location and parking. However, we sincerely apologize for the cleanliness issue with the pillowcase and the discomfort caused by the air conditioning. We take cleanliness very seriously, and your feedback will be shared with our housekeeping team to ensure a more thorough inspection of all bedding. As for the air conditioning, we'll investigate the system to ensure it's working as intended, and we'll work on providing more efficient solutions for our rooms. We appreciate your understanding and hope that your next stay will meet your expectations in every way. Thank you again for sharing your experience, and we look forward to welcoming you back soon! Best Regards, Customer Care Team
Warning was REFUSED REFUND. Booked and paid for room though priceline.com. and when we went to check in was told per company policy they needed $250 cash deposit also because I live within 50 miles of this hotel. Priceline tried to give me a refund but the hotel refused saying it was in the fine print of the details on the contract 🤔. I paid $109 for a room I never got to use, Thank you Best Western for your customer service, good bless 🙏
Dear Bryan, we sincerely apologize for the inconvenience you experienced during your check-in. We understand how frustrating this situation must have been, especially after making arrangements through Priceline. While the deposit policy is in place to ensure a smooth check-in process, we acknowledge that it was not clearly communicated. We value your feedback and will work to improve transparency in our booking process to prevent future misunderstandings. We appreciate your understanding and will take this as an opportunity to review our policies and communication for better guest experiences moving forward. Best Regards, Customer Care Team
The rooms were very clean, the staff was extremely friendly, and the location was perfect for our stay. There us a Dollar General and grocery store right behind the hotel, and a Walmart across the street. We didn't use the pool, but it was beautiful and looked to be very clean.
Dear Jan and Robbie S, thank you for your wonderful review! We're thrilled to hear that you found our rooms clean, our staff friendly, and our location convenient for your needs. It's great that you had access to nearby shopping options, too. We're glad you enjoyed the pool area, and we hope you get a chance to use it during your next stay. We look forward to welcoming you back! Best Regards, Customer Care Team
We always enjoy staying in this hotel when we are in the area. The hotel is clean and quiet, and the staff is friendly. The breakfast buffet has a nice variety of hot and cold options. The hotel is located near many restaurants & shopping areas.
Dear Linda, thank you for your continued patronage and kind words! We're delighted to hear that you always enjoy your stays with us and appreciate the clean, quiet environment and friendly staff. It's great to know you find our breakfast buffet and location convenient as well. We look forward to welcoming you back for many more enjoyable stays in the future! Best Regards, Customer Care Team
Very lovely place with helpful staff. Cozy beds and nice area. Definitely felt safe and taken care of.
Dear guest, we're thrilled to hear that you had a lovely experience with us! Providing helpful service and creating a cozy, safe environment for our guests is our top priority, and we're delighted that we met your expectations. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay in the future! Best Regards, Customer Care Team
Elevator was broken, people walked in our room on two different occasions. Poor breakfast selection, as well as patrons putting used food back into the food out for other guests.
Dear guest, we sincerely apologize for the inconvenience you experienced during your stay. It's deeply concerning to hear about the issues with the elevator and the unauthorized entries into your room, as well as the disappointing breakfast experience. Please know that we take these matters very seriously and have already taken steps to handle them. Our maintenance team is working diligently to resolve the elevator problem, and we are enhancing security measures to ensure the safety and privacy of our guests. Regarding breakfast, we are actively reviewing and updating our offerings to ensure a more enjoyable and hygienic experience for everyone. Your feedback is invaluable to us, and we appreciate your patience and understanding as we strive to make improvements. Should you choose to stay with us again, we would love the opportunity to provide you with a much-improved experience. Best Regards, Customer Care Team
I've stayed at this hotel several times over the past few months for work. The service is always great and the rooms have always been clean. I've not had any issues. I would definitely recommend this hotel to anyone staying in the area.
Dear guest, thank you for sharing your positive feedback with us! We're thrilled to hear that you've consistently enjoyed great service and clean rooms during your stays with us. Your recommendation means a lot to us, and we look forward to welcoming you back on your future visits to the area. Best Regards, Customer Care Team
The hotel advertised a heated pool and in December the heating element is important. We decided against the stay when we found out that that pool was cold and was charged for the two rooms anyway. I called immediately for no resolve just an argumentative response.
Dear guest, we sincerely apologize for the inconvenience and disappointment you experienced regarding the pool temperature. Your feedback is valuable to us, and we regret that we were unable to meet your expectations during your stay. We will review our policies and communication procedures to ensure such misunderstandings do not occur in the future. Please be assured that we take your concerns seriously and will share them with our team. We hope to have the opportunity to regain your trust on a future visit. Best Regards, Customer Care Team
This is the newest hotel in tahlequah but yet it was very dirty and shower head was not even mounted to wall. Front desk clerk when checking out was very rude and short. I will not be staying here when I return to tahlequah will be staying elsewhere since I will be visiting often now
Dear guest, we're sorry to hear about your disappointing experience during your stay at our hotel. Cleanliness and guest satisfaction are top priorities for us, and it's unfortunate to learn that we fell short of your expectations. We apologize for the issues with the cleanliness and the shower head in your room. Additionally, we're concerned about the interaction you had with our front desk clerk during check-out. This does not align with the level of service we aim to provide, and we apologize for any rudeness you encountered. Your feedback is important to us, and we appreciate you bringing these issues to our attention. We will use your comments as an opportunity for improvement and handle the concerns you've mentioned. If you decide to give us another chance in the future, we will work hard to ensure a more enjoyable stay. Safe travels, and we hope you find suitable accommodations for your future visits to Tahlequah. Best Regards, Customer Care Team
I went to Tahlequah to visit the Museums as I had not been there in many years. I checked into the Best Western without any issues at all. The personnel at the Front Desk was very nice & easy to speak to. The amont of Restruants were easy to find as well. The Housekeeping staff plus the Breakfast staff were very nice also. If you are interested in learning about the Cherkoee Nation then Tahlequah is the place to go. dpetunia29
Dear guest, thank you for sharing your wonderful experience during your visit to Tahlequah and your stay at the Best Western. It's fantastic to hear that you encountered friendly and helpful personnel at the Front Desk, Housekeeping staff, and the Breakfast staff. Providing excellent service and making guests feel welcome are our top priorities, and we're delighted to know we met those goals during your stay. It sounds like you had a great time exploring the museums and learning about the Cherokee Nation in Tahlequah. We appreciate your recommendation, and we hope to continue being your choice for accommodations during your future visits to the area. If you have any more comments or if there's anything specific you'd like to see or experience during your next stay, please feel free to let us know. We're here to make your stay as enjoyable as possible. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable visit! Best Regards, Customer Care Team
I enjoyed our stay. I think that this hotel is overpriced for its location, but people need to stay somewhere. The breakfast attendant was the best part of our stay. She was so kind. I hate that they charge a $200 cash deposits for local residents. Some locals don't want to trash the place, they just need a place to stay.
Dear Charli, we appreciate your feedback and are glad you had an enjoyable stay with us. We'll take note of your comments regarding pricing and deposit policies. Our aim is to provide a comfortable and welcoming experience for all guests, including locals. We're pleased that our breakfast attendant made a positive impact on your stay. Should you have any further suggestions or concerns, please don't hesitate to share. Your input helps us continually improve our services. Best Regards, Customer Care Team
Hello all: Please do not book here unless you want to pay more as this branch likes to create fraudulent fees. Stay somewhere else like Airbnb's or other hotels in the area . I have been a Best Western customer for over 10 yrs traveling the US and this is the first branch that has left me with complete disbelief, horrible customer service, refusing to give explanations or take my call, and details that are valid for an addition $250 misc. charge. The managers refuse to take my call. The employee I spoke to rudely claimed that I tried to lie about having pets which is not true. During my stay I spoke to the lady at the counter and she informed me that my reservation had not pet fee added and it would be $25 additional fee a night which I said I don't know why it wasn't on the app reservation but yes proceed to include without an issue, but she never mention anything else (this was first day of my stay) . They then created a fraudulent charge of $250 dollars to my final invoice. I contacted corporate who stated this branch has to provide me a valid explanation to justify the additional $250 fee, one employee said I was notified prior to checking out which is untrue never received that information until the final invoice was sent to my email, and another said it was a cleaning fee. Please do not book here this has to be the worst branch of Best Western.
Dear Rocio, thank you for reaching out to us and sharing your concerns about your recent experience at our Best Western branch. We apologize for any inconvenience and frustration you have experienced. We strive to provide exceptional service to all our guests, and it is disappointing to hear that we fell short of your expectations. We take your feedback seriously and would like to investigate the matter further. We kindly ask you to provide us with your contact information and reservation details so that we can reach out to you directly to discuss the situation and address your concerns. Our team is committed to resolving this matter and ensuring your satisfaction. Please accept our sincerest apologies for any miscommunication or misunderstanding that may have occurred. We value your loyalty as a long-time Best Western customer, and it is our goal to rectify the situation and restore your trust in our brand. Thank you for bringing this to our attention, and we look forward to speaking with you soon. Best Regards, Customer Care Team
Had everything we needed to be comfortable for our 3 day stay. Breakfast had good options and laundry room was clean and easily accessible. Internet worked well. Plenty of choices nearby for shopping and eating out.
Dear guest, we're delighted to hear that you had a comfortable and enjoyable stay with us. It's wonderful to know that our amenities, including the breakfast options, laundry room, and internet, met your expectations and contributed to a pleasant experience. We strive to provide a convenient and well-equipped environment for our guests, and we're glad to hear that you found everything you needed during your three-day stay. Thank you for your positive feedback, and we hope to welcome you back in the future for another great stay. Best Regards, Customer Care Team
Room was clean, we had a great stay, we were able to relax and gather together, stayed two nights, breakfasts were hot and food was plentiful. The front desk staff was very helpful and informative, and friendly. She went over and beyond helping us find an alternative event to see since the Historical Center is temporarily closed. Her recommendation on the Cherokee National Capitol building was phenomenal as the exhibit was fantastic-very informative on Cherokee Freedmen.
Dear guest, thank you for choosing our hotel for your stay and for sharing your positive experience with us. We're delighted to hear that you had a great stay and that you found your room to be clean and comfortable. It's wonderful that you were able to relax and spend time together during your two-night stay. We're glad to know that you enjoyed our breakfast offerings, finding the food to be plentiful and served hot. It's our aim to provide a satisfying breakfast experience for our guests, and we're thrilled that we met your expectations. We're also pleased to hear that our front desk staff was helpful, informative, and friendly. It's always our goal to assist guests with any inquiries or recommendations they may need. We're glad that the alternative event suggestion and the visit to the Cherokee National Capitol building turned out to be fantastic and informative. Thank you for taking the time to share your feedback, and we hope to have the opportunity to welcome you back in the future. Best Regards, Customer Care Team
Big room that was very clean. Reliable hot water all the time. Fast, consistent wifi. Quiet. Easy to get places from here. Minimalist breakfast but adequate and free. Helpful pleasant staff. I recommend.
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience and we feel glad to be able to provide you with one. We look forward to welcoming you back when you are next in the area. Thank you so much for your review! Best Regards, Customer Care Team
The facility was relatively new and spotless clean. The blackout curtains on the window were great. Breakfast was adequate but could have been improved in quality. Overall, I will definitely stay at this hotel the next time I visit Tahlequah.
Dear Robert, we are glad that your review reflects a positive impression of us from your recent stay here. We are equally pleased to have the opportunity to host you and, we look forward to having you back with us soon. Thanks! Best Regards, Customer Care Team
Updated clean rooms, but the hall way still need a major refurbishment. Good location with food and shops near by, easy access to highways Ana major roads. Only disappoint was the amount of homeless people begging for money each morning
Dear guest, thank you so much for taking time out of your busy schedule to write us a review. While we are happy that you chose to stay with us, we are disappointed with your experience. Unfortunately, homelessness is an issue in most cities throughout the U.S, as well as our beautiful city, and we are sorry that this was somewhat disconcerting for you. We hope that it will not deter you from staying with us again, to be honest, you are likely to see evidence of homelessness in all areas of the city. We hope this particular aspect of your stay did not mar your overall stay with us and we look forward to hosting you. Best Regards, Customer Care Team
Making reservations online was for a very easy check in. Elevator was a huge plus. Hot Coffee and hot water for tea was available upon my arrival. Hotel was located walking distance to many shops, restaurants, Walmart, etc.
Dear guest, thanks for your positive feedback and generosity with that rating. We are pleased to know that your time with us was great, and we hope we have the pleasure of hosting you soon. Best Regards, Customer Care Team
My two daughters and myself stayed at this hotel during the Labor Day weekend while we attended Cherokee Holiday. The staff was most helpful and so polite. The only downside was on Saturdays breakfast isn't served until 7:00 and we had participated in a 5k which started at 7:30 so needless to say we were unable to eat the hot breakfast. They did however have yogurt, fruit cups, cereal and oatmeal out.
Dear guest, thank you so much for your valued feedback. We are delighted to know that you enjoyed your stay with us and liked our customer service. Our staff always makes sure to serve our guests to the best of their abilities and hence it feels great to be acknowledged for the hard work that they put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you soon! Best Regards, Customer Care Team
The room was not in disrepair but there were things within it that did not work. We brought these to the attention of the front desk but nothing was corrected during our stay. They gave excuses of why some of the things were supposed to be they way they were such as the TV remote not working. There is a little sensor that should have been attached to the bottom of the TV with adhesive. They tried to use regular tape which of course did not work and even though I told them it still was not working, the manager just said that the sensor was to "just sit there". The problem is if that is the case then it flips over and the remote doesn't work. I had to end up hanging it over the top of the TV which got in the way of viewing the screen. Then there were power outlets that did not work. They didn't do anything at all about those except give me a piece of masking tape to place over it. No maintenance was done on it and I even doubt they will fix since we left. The food offerings at breakfast were very limited but at least they were fresh except the milk was rarely kept filled.. Lastly, they do have a pool, which I had looked forward to using. However, it is very small and even my family of 4 felt like we would be too cramped to swim at the same time. I'm sure that excuses of low employment recovering from Covid and such will be given by the management but for the rate that is being charged, I expect much more. You should not keep the same rate if you are not providing the same service when fully staffed.
Dear guest, thank you so much for your valuable feedback. While we are happy about your decision to stay with us, we are sad to hear about your overall experience. We are renowned for our friendly and helpful staff along with our quality customer service. However, we are disappointed that we have failed to leave a positive impression on you. We sincerely apologize that you did not receive the type of service that we strive to deliver for all of our guests. We will be reviewing your comment with the relevant department, and we will ensure that such incidents do not happen again. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again. Best Regards, Customer Care Team
The best stay great staff great breakfast very clean place nice pool my family had a great time will be back great location to everything comfortable beds the whole place smells very clean my granddaughters said meme this place smells so good
Dear guest, thanks for your positive feedback and generosity with that rating. We are pleased to know that your time with us was great, and we hope we have the pleasure of hosting you soon. Best Regards, Customer Care Team
Coming back to the Quah after several years and my expectations were low. Booked the BW and I was shocked at how clean the room was and how comfortable the bed was. Definitely exceed my expectations a great hotel for the price, and easily beats out other hotels that charge much more per night. Highly recommend - book with confidence!
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience and we feel glad to be able to provide you with one. We look forward to welcoming you back when you are next in the area. Thank you so much for your review! Best Regards, Customer Care Team
Great nurse rate and location by the hospital. Beds are comfortable, and the rooms were clean. Breakfast coulve been a little better, it was almost completely empty by the time I got there at 830am. Other than that it's totally worth the stay.
Dear guest, we are glad that your review reflects a positive impression of us from your recent stay here. We are equally pleased to have the opportunity to host you and, we look forward to having you back with us soon. Best Regards, Customer Care Team
My wife and I spent the night after a very long day of travel. There was a huge spider on the bathroom floor when I went in. Tried to scurry away but he met his demise, Didn't mention it to the wife since she would have insisted on another room and I didn't want to move. On the plus side the bed was one of the most comfortable I've ever slept on. The next morning there were tiny ants crawling all over the desk and tv chest. The girl working the breakfast are the next morning seemed quite surly, was barely keeping items filled on the line and most of the food was way off acceptable temperature. All in all, except for the very comfy bed, a very disappointing experience and a very poor value.
This was my third time staying here and every time was a satisfing experience. The rooms are large and always clean and fresh. The location is close to shopping and entertainment and I can always find something good for lunch and dinner close by. Breakfast in the hotel was wonderful and oh so yummy. I had a waffle and my mom had scrambled eggs and sausage.
Dear guest, thanks for taking time out of your busy schedule to share your experience with us. We are glad to know that you found everything in order and seemed to like our service. We hope to do have the privilege of hosting you again. Best Regards, Customer Care Team
Check in was quick and easy with Sasha. Room was clean and well climate controlled, bed and pillows were comfortable. The location is safe and perfect. TV and internet service were spot on. I would highly recommend
Dear guest, thank you for taking time out of your busy schedule to provide us with feedback. We are delighted to know that you had an enjoyable experience while being with us and, we look forward to having you back with us again. Best Regards, Customer Care Team
Just can't beat the price for a clean stay. Staff was helpful as heck. Breakfast was not bad considering it was their first one they did since the one-nine locked it all up. The location couldn't be more convenient. Lots of dining and shopping options within a minute.
Dear guest, thank you for taking time out of your busy schedule to provide us with feedback. We are delighted to know that you had an enjoyable experience while being with us and, we look forward to having you back with us again. Best Regards, Customer Care Team
Stayed for the pool and free breakfast, over 300 dollars there was no pool, breakfast wasn't until 7am and stay made a point to tell us breakfast wasn't until 7am, asked front desk for a blanket and was told no they were out, had my 5 year old fall and scrap her knee tried to go in the back door where our room was located and had to RUN al the way around the building go open the back door for my husband who was carrying our daughter and when I asked the staff she rudely said the back is an EXIT only. front desk stay was short and rude for someone who is supposed to be able to call their hotel as their 2nd home!
Dear guest, thank you so much for taking time out of your busy schedule to write us a review. We are so disappointed to hear that you had such a negative experience during your stay with us. Please accept our most sincere apologies that we failed to deliver a comfortable stay with us, and we were unable to leave a positive impression on you. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you give us another chance to redeem ourselves and provide you with a better experience. Best Regards, Customer Care Team
Was disappointed to arrive and the pool is not open. Their breakfast was muffins and cold cereal. We got locked in our room due to broken door. Maintenance fixed it quickly. Over all a decent stay but for $100+ a night, I wasn't impressed.
Dear guest, thank you so much for taking time out of your busy schedule to review us. We are delighted with your decision to stay with us and for liking our rooms. However, we are sad to know that you did not seem to enjoy your breakfast. We were sorry to hear about issues with the breakfast, which marred your stay with us. This is not the type of experience that we want for our guests. We have duly noted your concerns, and we will work hard to address them. Also, it is unfortunate that our pricing policy does not suit you. Please know, we monitor our prices regularly and keep the rates competitive for the area. On behalf of our entire staff, we thank you for choosing to stay with us and, we hope you will give us a chance to serve you again. Best Regards, Customer Care Team
The Best Western was amazing, very clean, large TV, soft, comfortable king size bed. Refrigerator was cold, microwave and coffee available in the room. It exceeded my expectations great price value. I would recommend this hotel to anyone looking for a great experience.
Dear guest, we highly appreciate your candid review of your recent stay at our hotel. Your feedback is valuable to us, as we strive to enhance our performance every day. We hope we have the pleasure of hosting you again. Best Regards, Customer Care Team
Have used NSU Inn for the past 8 weekends due to family activities in Tahlequah. Great stay, great value. The Inn has been completely remodeled and updated, the rooms are fresh and comfortable. The staff is great.
Dear guest, thank you for your kind words. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Best Regards, Customer Care Team
We had difficulty trying to get to the property even though you could see it from the road. The desk clerk was very accommodating. If you need a laundry bag ask for one at the front desk. They claim due to Covid they removed them from the rooms. The room was clean, large and well lit. Hot water available without waiting. Closet door was difficult to open and close. Didn't like that the bathroom sink did not have a sink stopper. Things could easily fall down the drain. The room was quiet except for the heater going on and off frequently. If you are a light sleeper this might be a problem. Breakfast was slight which they call a continental breakfast.
Dear James, thank you so much for your valuable feedback. While we are glad that you chose to stay with us, we are disappointed to hear about your experience. We are sorry for not blowing it out of the park for you. We sincerely apologize for your troubles and, we promise to look into your claims with all seriousness. We would like to thank you for highlighting these issues to us and, we promise to undertake the necessary steps to prevent them from reoccurring. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again. Best Regards, Customer Care Team
I had originally booked at Ridgeway Inn down the road before best western. Due to very bad cleanliness of 2 rooms i asked for a refund. With only spending the night and asking If could have new bedding (drove 15hours). I was given a full refund on top of a skin rash of celluitus (had to go to the er to get medication). I called the next morning to ask Best Western if they had any open rooms. The manager on duty was Nayan, I explained to her what was going on and that I just wanted to visit family but be safe while doing so. She asked about my price at the other hotel and was only charged $10.00 more than the other hotel. I was so thankful. I waited till 1pm after the room was cleaned and checked in. So nice of a room, brightness with the white walls and the windows could open for light. House keeping came by once a day, you have a tag for the handle incase you didn't want to be disturbed. The laundry room is pleasant as well you can use it 24/7. I very much appreciated this and now will be going there for my trips to see my family.
Dear Nicholehersh Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 37144 Property Best Western NSU Inn
This is a very nice and clean facility. The staff was friendly. The lobby and breakfast area were very clean. However, there is no privacy when using the business center. It is in an open area. Although there are signs requesting that everyone wear a mask, some staff was inconsistent in following there own guidelines.
Dear Trek Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 37144 Property Best Western NSU Inn
It was a good hotel except for the fact that the supposed handicap accessible room was not all that wheelchair friendly. The staff was great. We checked in around 11 pm and when we got to our room we noticed that the fridge was not working the girl at the front desk came and said that they would change it out, she tried to do it that night and we said wait till morning. In the morning I stopped by the front desk and asked about the fridge, the girl left the note but front desk hadn't looked at it yet. The fridge was swapped out and all was good. The room was not exactly big enough for the wheelchair. My husband's chair was constantly hitting the edge of the beds and there was really no where he could put his chair out of the way. They had grab bars in the tub area, but no handheld shower wand for him to be able to take a proper shower. There was no bathtub seat, either built-in or provided, again making it hard for my husband to take a proper shower. I would stay again, but I would have to bring my own bath chair next time.
Dear Katrina Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, 37144 Property Best Western NSU Inn
This hotel has had a complete remodel and they nailed it! Modern look with a very clean streamlined look. It's about time someone stepped up and cleaned up the neglected hotels in Tahlequah! I do recommend requesting a room on the back side of the hotel as traffic can be heard very well on the front! Beds are very comfortable and everything is excellent with the remodel. Why pay triple for Holiday Inn Express when this is just as nice now. Pool had not been finished in the remodel when I was there in late October 2020.
Dear Stat Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 37144 Property Best Western NSU Inn
From the moment you step inside the doors, you are met with a friendly greeting by the proprietor of the hotel. I was so struck with how clean, airy and fresh the reception area was. That impression stayed with me when I entered my room. WOW - absolutely lovely. The hotel has recently been renovated I believe ... it was all so very clean, everything had its place and the room was very spacious. If you find yourself heading to Tahlequah, you need to book at this hotel!!! All around outstanding.
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 37144 Property Best Western NSU Inn
First impression was how immaculate everything was. The front desk clerk welcomed us and was very friendly. Now, upon entering the room, I was very pleased to see WHITE linen. I couldn't believe I got a room this nice for a very reasonable price. The shower had no stains, so clean I soaked in the tub. The lobby is beautiful with breakfast to go, in a bag or stay in. I will definitely be back.First impression was how immaculate everything was. The front desk clerk welcomed us and was very friendly. Now, upon entering the room, I was very pleased to see WHITE linen. I couldn't believe I got a room this nice for a very reasonable price. The shower had no stains, so clean I soaked in the tub. The lobby is beautiful with breakfast to go, in a bag or stay in. I will definitely be back.
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 37144 Property Best Western NSU Inn
The staff are very rude don't care about the customers. We checked in to our room ripped sheets 4 lights missing bulbs . Also went to take a shower at 8:30 and no hot water and no hot water in the morning either. Called the front desk and they said nothing wrong with the hot water you must turn the faucet all the way to the left I told him I'm not stupid even went down to the desk this morning and told the guy down there we still have no hot water he said sorry. The bathtub does not drain. There are holes in the wall. Breakfast sucked cereal and toast that's it. Stay away
If you like a hotel that is run down and dirty then this is your place. The "hot" breakfast consists of bread which you can toast and packages of instant oatmeal, yogurt and fruit cups. Juice machine doesn't work. Vending machines do not work. Pool is out of order. Lights in our room did not work and the safety latch was broken on our door. Front desk attendant was not concerned with anything other than watching tv and playing on his cell phone.
Rooms were very clean and nice. Vending machines did not work. Breakfast was very poor, no coffee, no juices, only two kinds of cereal and they ran out early. Thank goodness there was a McDonald's behind the motel so ate there.
Walls were thin. Every sound from neighbors was heard. We felt no privacy. There was mold all over the shower. The shower curtain rod was falling off the wall. The chair was old and dirty. There were water heaters broken down in the lobby.
I booked a 2 night stay. And your company tried to charge me $200 for 3 nights. And kept giving different reasons as to why that would happen for example I was told that was my total for 2 nights plus taxes and I told them no I even have a receipt saying $136 and I felt like I was constantly getting the run around and at one point when I called the hotel they said they couldn't find my name in their system but when I called Wyndham customer service and they called the hotel they found it I don't know why I was put through this but it was a hassle just to finally get them to give me the money they owed me. But it will take 14 days to get it which is too much. I do not recommend this hotel.
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