Best Western Plus Tacoma Hotel

Nice clean new hotel property.. great breakfast buffet, kids loved the pool.. just needs a hot tub! The neighborhood is a bit sketchy but that's common everywhere nowadays. Will be back, thanks Best Western

This place is great! Arron does a great job. He cares for all his customers and teats them with respect. I honestly think this hotel is brand new. It has an upscale vibe to the hotel. I will definitely be back! Clean modern and hip. This property is a great example of what a future hotel looks like! We will be back!

Staff was friendly, room was clean and the beds were comfortable. My family and I really enjoyed the indoor pool, which was warm and clean. I also enjoyed the fitness center. Breakfast was good as well! We would definitely stay here again and recommend to others in the future.

During my 2 night stay, my hotel room door wasn't closing properly and snapped closed on my foot, severing the top part of my baby toe off. When I told the front desk, they were u concerned. The owner then showed up the next day and blamed me for the injury, saying the doors were not the issue. I asked for a night compensation as I had to go to urgent care and I'm not a US resident. He said no, but he would contact me in the next 24hrs about the issue. Never heard from him again. His name is Pinder and he is concerned about how his business looks, not the customer.

We were here for five nights. The room was very nice, but there was only a shower in it. Breakfast was included each morning. It was pretty good. The staff were very friendly and helpful. Any time we had questions about anything, they were wonderful.

Front desk guy called me a liar. To which we found out he was completely wrong, he did apologize but he did it in front of other Guests which really pissed me off. Then the breakfast was so empty. I waited 30 minutes to get eggs sausage n some potatoes saturday.there was oy 1 girl doing breakfast for a sold out hitel for KIDS SPORTS.... Sunday 2 girls on breakfast. I asked for eggs at 9:20 she said she was done cooking for the day. When people book hotels especially for EARLY morning sports... Breakfast is a huge deal for our athletes. You basically had none. Staff not professional AT ALL. And then fridge in room broken. And no bathtub? NO PARKING spots. Like oh my goodness.

This Best Western was very nice and so close to so many restaurants, stores etc. We watched the Seahawks game (that was not so great) but the next morning the breakfast was very good.. There is a bar/restaurant we hope to check out next time we stay here.

Always a good experience here. Spotlessly clean and everything is still fairly new (this property was recently built). The surrounding neighborhood isn't great, but inside is an oasis and this location suits my needs perfectly. Good breakfast by the way, the only location I've been to that features biscuits and gravy!

Not a great neighborhood the price seems elevated compared to the experience beds were too firm and somewhat uncomfortable for the daily rate… the hotel bar was less then inviting it just lacked presence looks good on paper

Highly rocommended! Professional,helpful, and friendly staff.Great breakfast. Hotel was new and spotless.It's very obvious that the staff and owner take pride inproviding excellent service and facilities.

Excellent stay. Very friendly and helpful staff. Excellent breakfast with hot and cold options.Very nice room and the cleanliness was very nice! A good location for some shopping and waterfront dinner was within 15 minutes. Enjoyed our stay.

Manager will cancel your reservation in the middle of your stay without notice and not let you back in room to get your personal belongings. He has ZERO customer service skills, was rude, lied to us, refused to accept responsibility or accommodate us for our inconvenience.

My family and I stayed here for 4 nights and it was a wonderful experience. Front desk staff were very polite and welcoming. The hotel was clean, modern and safe. Beds were comfortable, the air conditioning was cold and the room was very clean. Room was cleaned daily. Gym and pool area was well maintained. Hot and tasty breakfast was provided every morning- eggs, potatoes, bacon, turkey sausage, biscuits and gravy, waffles, hot and cold cereal, yogurt, bagels, sliced bread, croissants, muffins and fresh fruit. Highly recommend this hotel and would stay there again whenever I'm in town.

We stayed here for 2 nights during a lacrosse event. The hotel was easy to access, with many things close by. We felt safe at the hotel and in the surrounding area. There was lots of parking. The hotel itself is brand new. Our room was clean, bed comfortable and had everything we needed. The lobby area had coffee, hot chocolate and tea available 24 hours for free. A nice perk. The staff were really friendly and helpful. I would choose this hotel again with my family or with a team.

The front desk worker was extremely kind. We were sight seeing Tacoma for the weekend with two children and stayed at the hotel one night. The swimming pool and breakfast were amazing. The beds were extremely comfortable.

Probably the nicest best western I've ever stayed at. Most best westerns are usually old and kind of a dump but this one was the first brand new one I've ever seen. I'm used to staying at holiday inn express and for the first time ever a best western was on the same level.

We were in shock over the amount of single-use plastic at this location. Everything from the coffee in the rooms (plastic cups) to the packaged chemical powder creamer/sugar/plastic stir sticks so if you just wanted a napkin you had to open the entire package which meant the rest would go in the garbage. Breakfast was the same. One time use throw away paper plates!, plastic utensils!, plastic coffee and juice cups, plastic wrapped mass produced muffins, sugary snacks, sugary "juice", etc. In the end the recycling bin was empty while the garbage can was sadly overflowing with all this waste. The food quality was also cheap. Aside from the extreme mis-match between the nicer hotel decor seen in photographs and the plastic camping dining experience - the sheer amount of waste produced from just our stay, let alone a hotel full of guests over the course of a year or more, and perhaps across the entire chain (?) - saddened us tremendously. We heard guests at the next table say that this was typically American, but I have to say here that this was not at all our experience at other hotels in this state or the next. In other words, the competitors are doing far better on this front. That's why we'll be booking at a different chain next time.

We were on our way to seattle and needed some rest before continuing from LA. This place popped up and was available. Now I see why. There was a lot of homeless people wandering and it also has a bad smell around the premises. Staff is friendly and inviting. rooms were clean but there was a bullet hole on out window on the 3rd floor. Needless to say, we were tired and needed some rest, so we slept on the floor in-between the mattresses. I couldn't sleep all night. Although there was a security armed with a gun and knife (that was a first for us) we still felt off. The "hot" breakfast was cold and the pool was not clean. A murky yellow color to the water. We left ASAP!!

We stayed here for a night to attend a youth baseball event. Super happy that we booked this hotel vs other ones around there. We booked directly on Best Western website as an award member. Got the best rate. The location is easy to get to. Clean and safe area. Some folks mentioned the Goodwill store in the front having homeless people hanging around. We didn't see any of that. Only one or two homeless men were in the back next to the neighboring hotel. Checking in and checking out were fast and friendly. Plenty of parking. Newer property, so lots of great things to mention. Clean and spacious room with lots of towers and storage. Oh super clean carpets. I wore my white socks and was surprised to see they didn't turn brown like other hotels. Breakfast was really good with biscuits and gravy, eggs, breakfast sausages, bacon, MYO waffles, and other assortment of Cheerios, drinks, etc. You won't be hungry. The dining room was clean and spacious. Highly recommended for anyone who wants a good stay for your money.

We had cancelled 1 night of our 2 night stay and they said I never did call and the would not refund my money. Horrible customer service will NEVER stay here again!!!!! Find a different hotel. Aaron the gm does not know how to take care of business!

Very clean room and friendly staff love to stay here all the time with my husband. Convenient location it close to everything we recommend it and its very affordable with all they have ,breakfast is good

New building, at the perfect location for us. Very friendly staff with lots of knowledge about area restaurants etc. Comfortable lobby with a bar and breakfast area. Not a huge pool but great for kids. Small but well-appointed workout room. Will definitely be back.

Dirty and no amenities (pool, workout room), but the advertise them and have pictures in there website. When you ask for manger they are never available and you won't get a call back. And there was a horrid migraine inducing smell that I this was supposed to be air freshener though out the entire hotel!

Great rooms, very comfortable and clean. Wonderful continental breakfast in the morning. Everything was great. only concerns the employees seemed hardened and untrusting most likely due to the fact its not in a good part of town.

I liked this hotel they Have a very clean rooms, bathroom and breakfast area where everything was excellent, sometimes when you go inside some hotel rooms you would smell some cigarettes or smells of weed even where you're not supposed to smoke but not this hotel, It smelled fresh and super clean And everything was super shiny and comfortable inside the room! the windows were clean with no hands printed on them, and the price was completely reasonable!

Very nice and new hotel but the surrounding area is filled with homeless and very active open drug dealings. During the night we were woken several times with people yelling and loud bangs that sounded like firecrackers but very well could have been gun shots

This location was very conveniently located for attending a show at the Tacoma Dome. Limited parking. Great breakfast and very friendly staff. The rooms were clean and the bed was the most comfy bed that singable slept in at any hotel in recent memory.

First night here my truck got its catalytic converter cut out from a parking spot the hotel security told me I had to park in while under surveillance cameras when I went to the manager of the hotel instead of compensating me he gave me a lecture on the US failing as a country compared to the country he migrated from. I booked this hotel because it's advertised as nice online with pictures and all but in the photos online they failed to add in the tent city of homeless camped out in the parking lot every night and day and the prostitution that happens in the sex shop parking lot in the same plaza as the hotel. AVOID HOTELS IN TACOMA THIS ONE ESPECIALLY!!

This is a new property and it is clean and the staff is friendly and helpful. Breakfast is decent (it actually tastes like food) and the rooms are clean and comfortable. This property is flanked on 2 sides by a homeless camp. It's sad these folks have no where else to go but the trash and noise outside the property at night don't make for a good nights sleep and not exactly inviting to walk through. Upon arrival the doors were locked and I had to wait for a staff person to notice me to open the door so I could check in. I would not stay here again.

Just an excellent stay at this new Best Western property! The customer service was excellent and the staff just so friendly! I do see some of the other reviews that noted the homelessness in the area which obviously is a challenging situation. We did feel that the immediate area was quite secure and didn't encounter an problems. Beds were top notch too!

Homeless people. Break ins everywhere. DON'T STAY IN ANY HOTELS IN AREA. On top of that no swimming pool even though says they have on website. Manger is awful, tool forever to get a hold of them. No crib or extra bed. Very dirty hotel. Machines out of service everywhere. Best Western should be ashamed of themselves to put there name on this. Could hear people on floor above me. Looks good until you get in your room. YOU HAVE BEEN WARNED.

Will not be booking with this place again they would not give us a discount because some of the stuff wasn't able to use like the pool there breakfast was ok they need to train to cook the food properly. And management should do the dirty work not the staff step up to the plate

One of the worst experiences I've had in 30+ years of travel, including 100+ nights at hotels yearly. The hotel refused to honor the rate booked directly through BW's website. I presented valid identification as listed in the rate terms, and they claimed that there was additional documentation required to receive the rate. The front desk agent admitted these requirements were only visible to them (so how is a guest supposed to know they are required). The only solution they could provide was allowing me to cancel (now that I've arrived at the hotel) or pay a much higher nightly rate. Instead of accepting this form of extortion, we opted to go find alternate accommodations, happily paying more to stay elsewhere. Follow-up requests for a response from hotel management, and Best Western have gone unanswered. It should also be noted that they continue to sell this rate without disclosing any further requirements. Unbelievable!

I recently came to Washington unexpectedly. Before my trip I spent an hour online searching places to stay. I am so happy I chose the Best Western Plus in Tacoma. The hotel itself is very nice- clean rooms (and great smelling, even the hallways), nice gym, breakfast every morning. The staff was wonderful. Each one of them went above and beyond. They were very friendly and I was always spoken to every time I walked past the front desk. I did take off one point for location. There isn't a whole lot in the immediate area and as I was there without transportation, it would have been nice to have a little more within walking distance. There were a few fast food places down the block and in this day and age with all the delivery services it wasn't a reason I wouldn't stay here again in the future. All in all it was a great stay and I will book here again for my next trip.

Me and my family had a great time, the price was great and the rooms were nice and clean and they felt relax just to be in. The beds were nice and comfy so we slept great too. Definitely would come back again, and if we do go to visit family we know where to go.

I really liked this hotel. I truly wanted to give it a five-star review because it was so beautiful. The hotel is new, thus the pool was not yet operating. I was horrified and disgusted when I looked through a hotel window and saw street people with tents and garbage everywhere. When I asked a receptionist about it, her comment was that the management was trying to do something about cleaning up the street by the hotel. People should not be allowed to “check in” next to the hotel in this way. We loved our room, the check-in process, and the breakfast. Everything would have been perfect if it had not been for the items I mentioned above.

I love a new hotel! This property has been opened for less than six months and it's great to experience new, pillow top beds, brand new linens and well thought out rooms. I really appreciate the extra space for luggage, the great shower and nice bath products. The room was comfortable and quiet. The staff was very friendly and accommodating. The only negative is the location. It is a rough area and certainly not a place you could ever go for a nice early morning or late evening stroll. This is no fault of the hotel and certainly some thing I hope the city is working hard to resolve.

We arrived from overseas and drove south stumbled across this hotel. From the first walk through the door we were warmly greeted by the staff .a brother and sister. Our room was brand new so very comfortable limbed and spacious room The breakfast was great. the chef cooked the bacon to our satisfaction! Nice selection of teas We would definitely recommend

First thought.. WOW. Best Western has really stepped up their game over the last few years. 2022 build, just opened a few weeks ago. I've never stayed at a more beautiful hotel. Comfy beds, nice clean rooms, 24 hour coffee service and a wide variety hot continental breakfast. Top of the line fitness center.. pool and bar weren't open yet but hopefully next time I come back! Can not recommend enough!!

The hotel is brand new so its very clean at the moment, we stayed in a double queen and the room was perfect. Customer service was also great, the check in and checkout process was very quick and easy. Also, the complimentary breakfast tasted great and there was a very good variety. Overall, we enjoyed and stay and we are looking forward to coming back!